Ashley Store & Outlet Cincinnati, OH (Colerain)

To Whom It May Concern, As a native Cincinnatian and the daughter of aging parents, I have an interest in the customer service experience and treatment of the elderly consumer. I am writing on behalf of my mother who is in fragile health and my father in early Alzheimer's. This elderly couple purchased a recliner from Ashley furniture store on Colerain Avenue. After the fact I learned the following: My parents received a cheap, defective version of the store model that was crooked and off balance. My sweet parents went back to the store the next day and were told by Logan the store manager that the defective chair would be replaced by a new chair. THIS NEVER HAPPENED. My parents made several calls trying to determine when the new chair would arrive and were told that they could not have a new chair. My mother and father, both in poor health, went back to the store once again, and were told by Logan the store manager that they could have the store floor model which would have been an acceptable solution to my parents. My parents were not contacted about receiving the store model, so they tried to make arrangements to have this transaction take place and again IT NEVER HAPPENED. Logan then told my parents that they had the chair in their home too long to return it, and their only option was to have the defective chair fixed and returned to them and they would be responsible for the delivery charge to return the chair to them. You probably have concluded that Logan made promises to this elderly couple and ran the clock out on them running them in circles as they tried to resolve their issue so he could say they had the chair too long to return it. NOW, my husband, myself, my brother, my sister, and my brother-in-law are not happy and are involved. I called the corporate office and was told that they could not assist me and would have to deal directly with the store. The corporate office said they would connect me to the store but could get no one to answer the phone at the Colerain, Ohio location. I inadvertently called the TriCounty location and spoke to a manager Jonah who was helpful but could be of no help because the transaction did not occur at his store. I contacted the Colerain location where the chair was originally purchased, and Diamond, store personnel indicated that Logan would not come to the phone, but she would try to have Logan call me. NOW, my husband, my brother, my sister, and brother-in-law all need to take busy time from our schedule to go down to this store and try to make this situation right. If people value their family, their pennies, their time, and customer service, my experience should give one the idea that they won't want to work with this store. It is too much of a gamble should something go wrong with the merchandise. Most certainly you will have to spend your time, your money and will get little satisfaction regarding the customer service experience. You have a better chance at ordering from Amazon or considering another option. This seems like a Don't Waste Your Money situation, and would be a place that does not respect the elderly client. Thank you for your time and consideration. Sincerely, Elizabeth M BA, BSN, RN, IBCLC

Wow, what a super day! Just bought amazing bedroom furniture at Ashley on Colerain. Salesperson Keturah Sherman was awesome. She was so knowledgable about product line, financing options. Even provided resources for me to get rid old my old bedroom set. In a day when you are hard pressed to find people who do a great job..this experience rocked! Thank you Keturah. Wish I knew other guys name at the desk..another professional Ashley employee!

Onarae was the perfect salesman! He gave us recommendations based on my request, and pointed out the type of furniture we were looking for. He gave us space to look over and discuss the furniture, but stayed close enough to address any questions we may have had. He was informative on options and very helpful on financing options. I will definitely go back and see Onarae for future purchases.

Thanks to O for his professionalism and knowledge. We will definitely return to this location to make a purchase in the future.

Nice people to do business with. From sales to delivery went smooth!

Poor experience, manager offered a promotion and went to the back and passed us to a sales rep. Sales rep printed off quote and it differed from manager who disappeared and wasn’t able to be asked what changed within 15 mins, sales rep got rude and said he was at an appointment now. Very odd, very confusing… very poor customer service.

Katurah was very good at helping me find 2 beds and bedroom furniture. Also patient with me. And 2 free blankets.

Keturah did an excellent job explaining our options and she was very knowledgeable about the products. She worked well with her leadership to provide great solutions at a good price.

Keturah was delightful and enjoyed working with her! No pressure and very informative! Excited for our furniture.

Nick was a great help picking out a new couch and finding accessories to go along with it.

I recently set out to find a new king-size bedroom set, searching both online and in stores, but I was disappointed by the poor quality of most options. Initially, I assumed Ashley Furniture would be too expensive, but I was pleasantly surprised to be wrong. I found a stunning, high-quality set—including a bed, dresser, chest, and two nightstands—at a price far lower than I expected. The craftsmanship and durability exceeded my expectations. The delivery process was seamless; I was able to choose my preferred date, and when the team arrived, they set everything up exactly how I wanted in under an hour. From start to finish, the experience was fantastic!

Very bad experience with them. They refuse to come get the bad chair . And deliverythe wrong item.... .....never recommend them .....

Keturah was extremely helpful in assisting me choose a couch. I didn’t feel pressured and she helped explain information about all available options. I would definitely return!

Absolutely useless! Told my wife to call the corporate office but didn't give her any information. Complete waste of time!

Buyer beware! This is the WORST experience I have ever had. The salesman lied repeatedly to me and then harassed me on my cell phone after I refused to argue with him. I have called the Better Business Bureau and AG Yost.

This is somewhat of a good and bad review. The store experience was not great. We were in to replace a mattress luckily covered under warranty so we were essentially locked into using Ashley Furniture. The salesperson was generally helpful although not altogether knowledge. We were also going to buy pillows to go with our mattress so we enquired about some king size pillows. The ones we chose we were told were discontinued. After checking online (both at the manufacturer and Ashley website) this didn't appear to be the case. They (salesperson and manager) then checked some other king pillows and also stated that they are discontinued. Upon calling another Morris store they told me that Morris/Ashley do not and will not sell king size pillows in the stores. To me this isn't a major problem but please don't lie to me and claim that each one we look at is discontinued while wasting my time (probably around an hour of them going back and forth). Now for the positive side of the review. We had our mattress delivered and the delivery team was excellent. They were easily the most efficient and personable delivery team that we have had do a delivery.

Prices the furniture was mark could believe it. For me, I felt like they up the just put a % off. Did not have what i wanted

Thank you for having affordable furniture which I mean quality and price ways. I bought on 2022 couple peaces. I forgot to leave a review as I promised so I’m doing now :) Dinning table, king bed with mattress and sectionals. Very thankful for Roy he made my purchase so pleasant and comfortable. No pushing sales, very knowledgeable about what he has in the store. Very detailed about mattresses and I’m very peaky about it. They had a promotion going on and I’ve got gift they are one of I think the best pillow. Thank you so much still enjoying my purchase!

Our experience at the store was great. Sales rep talked to us about what we wanted and directly took us to the bedroom set we needed up purchasing. Took about a months and a half to get the furniture in, but it was delivered 2 days before the expected stock date.

We were happy with the service and furniture selection the store offered.

Lauren Campbell was such a pleasure to work with at Ashley Furniture in Colerain! She was very knowledge and patient.

This was a nightmare. Ordered furniture in April to be delivered May 14th when I move into my new residence. Problem with the loveseat which after several communication by phone and email the customer service said I could reselect furniture. I went to the store to make my new selection and was told I had to pay over $500.00 difference. This didn’t make sense to me since according to the website the reselection was less than the original furniture. I was told the furniture would not be delivered until October. I accepted the delay but then I received a phone call stating the furniture would not be delivered until November. I contacted the store mid October to ask the status of the new order only to be told the order was canceled since the manager spoke with me by phone and I stated to cancel the order. This was completely untrue! Since May I have spoken/email with several different people at the store as well as customer service without a resolution. I was told they would no longer allow me to reselect because I only had 30 days to complete it. This was NEVER told to me and I was also told I had to pay a restocking fee again I WAS NOT told this. Finally a few weeks ago I spoke with Logan the interim manager at the store who helped me get the reselected furniture delivered and the original furniture removed. The people who took away and delivered the furniture were very polite, professional and cautious. I want to thank Logan for all the hard work he did for me to get this resolved.

One star is too much credit for the disaster Ashley Furniture has caused. I ordered a bedroom set and was delivered a month ago, and have a bed with missing parts, not functional… Ashley has ordered parts 4 times. FOUR times! Each time wrong parts, delivery drivers hostile and are argumentative with me.. like I’m the one responsible for ordering the wrong parts! I called the store on Colerain avenue. I spoke to 3 different sales associates, Aaron, Olivia and “manager Logan” they were absolutely zero help! I have reached out to corporate, nothing has been resolved. I have a broken bed in my master bedroom, I’m out several thousands of dollars and no help insight! I hope this review saves a person from shopping at Ashley Furniture…

Our salesperson was ABSOLUTELY AMAZING!! Keturah

I purchased a dresser and 2 chest of drawers. One of the chest was damaged when it was delivered. I called the store and they gave the option of a $100 store credit or to have the item repaired. I went with the repair option. I was given a 3 hour window of arrival, received voice message from the repair technician stating he was 15 minutes away and he never showed up. I then called the scheduling company and was told they would reach out to the technician and give me a call back. I never received a return call. I then called Ashley costumer service and was directed to use the online chat by the automated system, The online chat directed me to call the store, the store’s automated system then directed me to use the online chat ! I finally got through to a live person was placed on hold for 20 minutes just to be told the store manager would call me back…….. Still no call back. At this point I just want to return the items.

Wonderful experience

Ashley provided the best customer care on my visit. I recently purchased a queen size headboard and footboard, love it. Also I was curious of how they accommodate disable individual in wheelchairs since I did not see an elevator. The Olivia Riley Ashley’s team member demonstrated to me their wheelchair equipment for mobile wheelchairs. I was amazed. She went above and beyond to me since I am not disable. Thank you Ashley Colerain team especially Olivia Riley!!

The sale person was very helpful and helped us pick out our furniture.

Keturah is a awesome sales woman. I would work with her again to purchase furniture. I give her a 10 plus star Thank you Mr and Mrs L Smith

Keturah was amazing today! She greeted us immediately upon walking into the store! She was so helpful and knowledgeable!

If you're in need of furniture come visit Olivia at Ashley Furniture Colerain she's very helpful not pushy and we really liked her and got really nice furniture!

We were looking for a recliner sofa and chair. Mario steered us in the right direction and answered all of our questions. We found what we were looking for which was unique compared to other stores. Delivery within 3 days of purchase. Only drawback was the extra charge for setting up the furniture in our home (premium delivery service).

My experience was excellent . Rita was the seller and she was fantastic . Helped me pick out items to make my home complete

Dawn was very helpful to us. Once we decided, she prepared our order and gave us a delivery date. The delivery was on time and done well with our furniture placed where we wanted.

A little late with my review but we were helped with our selection and delivery by Dana at the customer service desk. Hope I am spelling her name right. The GM and her were wonderful to meet and were easy to talk to. THANKS!

Seems to employees that selling furniture was no big deal! So, went to Furniture Fair and bought $1800 sofa on sale...my money spends anywhere!!

Beautiful new store in Colerain Township!

Have done business with this chain at other locations. This was a "just looking" trip, thinking about possibly upgrading loving room in the spring. Jonah was a big help; will definitely ask for him if we decide to buy from Ashley.

Sales associate always are asking if we need help but I would love to at least have some time to just look I get that they are working on commission but give customers some space and Don't be on top of them before they even walk in the door

The new store in colerain OH is amazing! It is very large, roomy, with A LOT of different kinds of sectionals, couches, coffee tables, dining tables, Rugs, kitchen tables and chairs, lamps, entertainment, bedroom furniture, and mirrors. The management is great as well! Very helpful and friendly. The only thing is they do not have an elevator but they do have a lift for the stairs if anyone needed it. I definitely would recommend this place. Lots and lots more options than they used to have. We got a great leather couch and a leather recliner from the Morris one back over by the mall and from their new location we just got a wonderful cloth sectional and a coffee table for $700. We will be coming again for any of our future needs!

Very helpful

Cheick was great. Great customer service

Cheick Diankha was very patient and gave me and my kids time to look around. He answered all my questions and valued all concerns! The new place on Colerain Ave is very spacious and not crowded ! Will buy from here again

Cheick Diankha was amazing very helpful and well informed. Had a great experience.

The sales lady Rita was so helpful in helping my family with there furniture purchases.

B. Kratz was awesome!!! He’s service was diamond status.

Jay did a great job. I will be back

We went to the new Ashley Furniture store at 9450 Colerain Ave looking for a recliner. Our Sales Associate, Jay, was VERY helpful. We ended up getting a couch & love seat that all recline. They were not pushy at all. Recommend checking out this new store!!!

Friendly and very helpful service from the Home Furnishing Specialist, Jay . No pressure low key perfect experience for me!

The staff is very sweet and understanding. Very good listener. Overall, a nice experience for a first time visitor

Masia was great at finding the right matress for my time in Cincinnati!

Maria is the best to work with. She gave me a great deal on my couch.

Northridge Ashely is not good service and also they deliver people so rude and acting like Gang members that’s not good we not happy with them and we request to the Ashley boss change the deliver people or it’s better closed Northridge Ashley location 👎🏻👎🏻👎🏻👎🏻

Jay and Rita were fantastic! Super helpful and informative on all the products and helped with a seamless checkout process. Highly recommend!

Wonderful buying experience with Ashley Furniture in colerain!! Both were kind knowledgeable and respectful!! We will be back!! Thank you so much Damasia and Rita!! Sales ladies were fabulous!!

Very good service from start to finish

Helpful and Friendly Staff made for a rewarding and enjoyable experience

Bryan did a great job for us at the Colerain township moving sale. The discounts and deals were unmatched!

Very unsatisfied customer. I went to Ashley and purchased a living room set and bedroom set in March this year and still haven't received my whole order. At the beginning we were told our couch would not arrive until the year 2029 when we ordered it for this year to have. In this journey my delivery dates were changed multiple times. The delivery team was very rude. Eventually my couch got marked 'Bop' meaning it would not make it to us at all now requiring me to find a different couch and chair at Ashley. Management started ignoring my phone calls when I would call and want to know status of furniture the message given to me was they were in a meeting and would call me back. Those calls never would come. Lots of falling through from Ashley on promises from them to make things right for the issues we have had. Customer care has been reached out to only for customer care to always say allow 72 hours for a response and that is their answer Everytime I reach out. I have put so much time in checking into when will furniture be delivered, having to select other furniture, being delivered a wrong bedframe and still waiting on the right bed frame to arrive. A order done in March still not fully arrived to me.

Rita Meister was an absolute delight. She assisted me in finding exactly what I wanted at a reasonable price. 🙂

Rita was great to work with and arranged our order as desired.

Rita did a wonderful job at helping us get our new bed frame .

Fantastic service from Rita M. Super friendly, gave me a great price! Shop here!!

Rita was a great help! Found our dinning room table for our new home.

I had a great experience here! Amazing customer service. Delivery went very smoothly with timely updates on arrival time. I love my sofa!! Super comfy, exactly what I wanted. 10/10 recommend.

Chieck was very friendly, he tried to get us the best deal as possible and helped us try out our recliner before buying it!

Chieck was very helpful he got us a better deal on our recliner and was very friendly go see him for friendly help!

Great experience buying a dining room table. Masia was excellent and highly knowledgable!

Masia is wonderful and took great care of all my dining table needs!

Jonah Harnist is a fantastic salesmen with impeccable customer service! Not only did he get us a great deal, he went WAY above and beyond to ensure we received our furniture well ahead of the date needed (even when originally thought as not possible). 10 out of 10 recommend Ashley Furniture and Jonah!

The quality of the furniture is top-notch, and the customer service was exceptional Thanks jay

Masia was friendly and very helpful. Thanks

Great service by Bryan . Awesome customer service

Masia was great! Good service.

Rita was very helpful and I love my new recliner.

The sales people in the store were great. The delivery service was great and very helpful and informative regarding when they would arrive. My only problem was I thought that the mirror came with the dresser, so I was quite surprised to not have the mirror arrive with the dresser, and to find out upon calling the store that it would be an additional $250.

This is our second furniture set we have bought from Ashley and it has been the beat experience. Masia is the rep that assisted us in the bed set sale and she was absolutely amazing! Highly recommended her to anyone

Masia is a wonderful salesperson. She immediately helped us look for a new bed-frame with an amazing price! If you ever come into the store, look for her and she will get you taken care of!

Great service 5 star

I had an amazing experience with Masia today. I came in today not knowing what I wanted and left with something I loved. She was great

Masia was so helpful with our couch purchase. She worked quickly and helped us make a great decision!

Masia was very helpful and great customer service

Closing down this location in the mall and moving. It seems Northgate Mall will be no more. Furniture is currently discounted so they don't have to move it. Prices still seem high.

Masia helped me pick out the perfect couch! Polite and very patient walking me through the purchase process. Would definitely shop here in the future.

Masia was very welcoming and helpful! She helped right away. very happy with our purchase 😀

Masia was very helpful and helped us find a great new couch. Thanks Masia!

EDIT: I take back every single nice thing I said. I paid for a couch and yet still do not have a couch. The website sells this couch for hundreds of dollars LESS than in the store and when I brought that up I was told "that's because the website is a real pain if you have to return anything" and yet here I am weeks later trying to cancel my order and Rita is REFUSING! Customer service already sent a cancel notice to the store and asked them to give me a refund and still I am being told no. Unacceptable. Never ever doing business here again and I am filing a complaint with BBB and filing a fraud charge with my credit card company. What a joke and a hassle. I tried to make this right with the company, but one associate, Rita is refusing to cooperate even with CORPORATE. Ridiculous. Never ever again. Rita was amazing! She remembered us from a few months ago and was very nice, very knowledgeable and courteous.

Very friendly helpful

Brian was fantastic. Thanks for helping us.

Roy and Jay were great very helpful and knowledgeable.

Damasia was very helpful and attentive in our whole experience!

Jay was wonderful and very helpful

First of all my experience at the store was wonderful. Everyone who works at the store is so helpful. I ordered my furniture. It was not in stock, so I only had to wait A couple of weeks which isn't bad nowadays. When my furniture was delivered the delivery people were very helpful and very careful not to nick walls or damage floors. I had an issue with one of my chairs and they ordered me a new one right away without any hesitation. I feel the prices of their furniture is very fair. Thank you for a good experience

Masia, was amazing! I found my dream bedroom set for a great deal! I will definitely be coming back for all my other furniture needs!

We went to just look at bedroom sets and the prices were so great we ended up leaving with our whole home refurnished. Nadia was amazing and patient, we had her walking all over. I would definitely recommend coming here before going anywhere else.

We VERY much appreciated this store. We knew we wanted a couch and have looked at a few different stores, this has been not only the best furniture store, but the best Ashley store that we have been to! Our sales woman, Rita, was fantastic. We did not feel pressured and she ensured we were completely informed on every anspect of our purchase. We felt confident in our purchase and will be shopping here again

Ms Rita was great.

Damasia is Amazing

Professional sales personnel. I was in and out quickly and satisfied with my purchase!

Masia was fantastic ! When you go To Ashley furniture store ask for her !!

The associate, Jay ,was amazing, helpful, patient, and helped us get the best deal possible.

Great service and a lot of help! Left with a beautiful coffee table!

Rita is the best!!

Customer service was great and great quality furniture. Jay greeted me as soon as I walked in and was very helpful. We bought a bedroom set from here a few years ago and it's held up very well. Now buying a dining room table from here.

Great, kind, and informative staff. 10/10!!

Ms. Rita was amazing!! She was the first person to greet us after minutes of walking throughout the store. She assisted with negotiating my purchase and got me the best deal plus delivery!

Damasia was really great and helped us out alot i look forward to coming back and shopping

Walked in to look and walked to the counter for 2 things…then added something else…then they gave me stuff for free!!!!

My experience was great. Jai really helped me stay within budget and I have great looking furniture. Excellent service:

Quick, easy and negotiable!

Very unpleasant buying experience. The canceled one of the pieces we ordered. We had to chose other items and follow up with staff multiple times. General manager made promises too us and did not follow through.

Love love love the couch the quality is definitely a five star the look it gives is amazing. The couch is so soft and comfortable I can’t wait to add my tables an curtains

We found a bedroom set we really liked. Order/purchased that day. It took 2 months to finally get our order. I get it. Stuff might get delayed. That’s out of there control. Our biggest problem was they couldn’t answer the phone after calling multiple times. When we could get ahold of someone they had a different answer then the last person. They wouldn’t answer emails. Finally our furniture came. We had to drive an hour and thirty minutes out of the way to get it because it was delivered to the wrong store. I’m not big on leaving bad reviews but this place was not a good experience.

The sales lady was incredibly patient with my 82 year old granny that was looking for bed furniture. From purchasing to delivery we were very satisfied. If I’m looking for furniture in the future I will come back for sure :)

Great deal and service. I bought a couch as is off the sales floor only complaint is that it was not wrapped on plastic when it got delivered.

Purchased a 3 piece living room set on 3/3/24. We have not received it yet after having 4 different delivery dates. We purchased the floor models of the sofa and loves eat and have been told they in the storeroom at the Colerain location. We have been told many conflicting stories about delivery. We have requested a refund but the store Manger has refused. Very dissatisfied with the customer service. I no longer want anything from this store in my home. I reach out to Custome Care and they state they cannot refund money because of the amount (?). They stated the store manager must authorize the refund which she has already refused to do.

I had so much fun picking out my new living room furniture. The salesman was very helpful and kind. He made it an exciting and happy experience. I would definitely recommend this store. I love my new living room set.

Went in there looking for new furniture yesterday. They are supposedly having a “clearance sale” as this location is closing and moving. Except the prices are basically the same prices listed on their website. Don’t be fooled by this clown show closing.

Very disappointed was supposed to have had our order on the 16th of March paid for prior two weeks ahead of time and still waiting now they're saying April 2nd.. was promised the furniture would be ready on the 16th of March and it was not. So we moved into the new place on the 16th and sitting here on the floor with no furniture no table and chairs to eat off of just very disappointed.

Went in for the big store moving sale. Saw a 5 pc table that we really liked listed for $999. The salesman said the lowest he could go was $799. Delivery charge was $69 dollars with a delivery timeframe of 4-6 weeks. We bought it. We unluckily found the same table from Ashley website listed for $569 with no delivery fee and would get to our house in a week. All manager would do for us is a in store credit that expired in 3 weeks for overpriced furniture in their store. Just go look at the furniture in person and order it online for cheaper and faster. They mark up prices and “claim” they are matching the best possible deal but really just screwing you over. Will not make the mistake of shopping in store at this location again.

Buyer Beware. They are having the "everything must go" promotion. We went in, interested in a specific table. They gave us the "rock bottom" price ( which was 80 off the slashed price).... only to go home on the Ashley website the SAME TABLE WAS 279. Shady business practices. Moral of the story, verify and "deals" on the website.

I bought a rocker recliner, Salesman was helpful in helping pick out the one I wanted. It was delivered in a timely matter, very happy with this purchase.

I would tell you DO NOT buy from Ashley furniture. Unfortunately we have had a horrible experience with damaged bedroom furniture being delivered TWICE. Each piece was marked, scratched, mismatched bed sidewalls and broken dresser drawers. During the delivery, our carpets were muddied . We were told the management would make things right. ".. and have they.. NO.. We have been dealing with them for 6 months and still do not have a satisfactory resolution to this situation. We paid a lot of money for this furniture. The second set of furniture arrived nearly 4 months late..and the 2nd dresser arrived damaged! Still, management has not honored promises to make this right! despite numerous phone calls, emails, and pictures we have sent. There is NO CUSTOMER CARE OR SERVICE AT THIS COMPANY. They have a well designed phone circuit that literally will not allow you to speak to a human being! I am not one to write reviews, but this is information you need as a customer so you don't have the distress we have had to deal with. Buying furniture should be a positive, happy experience.. I was just re-doing my son's bedroom after all.. nice right!..but sadly, after all of this, it has tainted this bedroom upgrade. .

They are supposedly having a huge sale but the furniture is so overpriced that the 20% off isn't attractive. Bought my dining set and sectional elsewhere

While the salespeople at this location are great (John in particular), the order fulfillment service is terrible. I was scheduled to have my furniture delivered yesterday and received a link from the company to track how far the truck was from my home. All day, the link indicated that the truck would arrive at my home between 3:30 and 4. Because I have a job, I planned to leave at 3 because it is approximately 20 minutes away from my house. At 2:56, I received a text message from the company that the truck was 30 minutes away. I packed up and left to go home. Twelve minutes later (3:08), I received a call saying that my truck was there and I would only have 15 minutes before the truck left. I conveyed that I was on the way in traffic and when I said that I was confused as to why they would leave before the estimated time provided to me, the person hung up on the line. I arrived at my house at 3:22 (14 minutes after the call). According to my security cameras, the truck left at 3:21, almost 10 minutes before the delivery time provided to me. When I tried to text the number back that had provided the updates including screenshots and time stamps on calls and messages, I did not receive a response. I called the local store before being connected to the store general manager. The store general manager was unable to get the truck (3rd party) to turn around as he was unable to contact them for hours. I truly believe that was intentional on the part of the 3rd party to avoid turning around. When I inquired about delivering today instead due to this being poor communication on the company's part, I was told that was not enough notice for the distribution center. I do not understand why I, a customer, am being penalized for the company's error of poor communication. I was also told that I would be receiving a call today from the customer care hotline to assist me with this order so that I can get my order delivered (note: I currently do not have any kitchen or living room furniture). I have yet to hear from them, which I also believe is intentional because the way to improve my satisfaction is to deliver my order today. At this point, I don't even know when to expect my order, and as a full time student and worker, I need to know so that I can make the scheduling arrangements. Even with arrangements made, I do not trust this company to deliver my order at the new scheduled time based on this experience. This company needs to hold the 3rd party vendor (Enterprise) accountable as well as its abysmal non-existent customer service. I cannot recommend anyone shop at any of the company's stores that would have their order fulfilled at the Dayton distribution center. Maybe this review will finally prompt customer service to help me. Update on 2/22/24: I rescheduled my delivery and was told the delivery would arrive between 3:30-6:30. The truck showed up at 1:10, and I had to frantically leave work. Luckily, they did not leave. However, their customer service has refused to waive the delivery fees based on these issues. This company does NOT care about customers.

Justin was very kind and helpful while helping us out. The store has a wide selection of sofas, which was what we went in for. Also very quiet and clean.

Staff was extremely helpful helping us find a discontinued love seat that matches our couch and worked with us to give us a great deal. Pleasant surprise.

Justin was wonderful!!!! Went in for recliner and end up leaving with love seat and end tables at a great price!!!!! Thanks soooo much Justin!!! Excellent service and staff

Went in looked around Rou came to help me and we found exactly what i was looking for and it was delivered in less then a week, thanks

Hello, I ordered a dinette set and after not hearing anything from you all in almost two weeks I called the store. I was told it wasn't yet in the warehouse I asked do you know when it would be i was told no. Then I waited about 3 more days called back it still wasn't in the warehouse. At that point I told the guy that I see the furniture I ordered has went on sale can I get the difference. It was granted. Then I asked about getting a refund altogether and the person said nothing and the call ended there. I checked online again which I did at least every other day looking for updates. Finally last week it was time to setup the delivery, oh happy day. Done that, furniture came today only to be shown the take has a huge hole in the table. So back to where it came from. I'm so disappointed to wait all that time and still not be able to get it, I called and canceled the entire order. Was told I'll get my money back. The fact that you can order furniture and you have to keep checking on it is way too tedious because you all do not send reminders is really absurd to me. Then to get it and still don't have it is doublle the aggravation.

I was told to leave because I look younger than 18 and was asked for id. Told me to leave because they said they were closed when it was 5pm and they closed at 8pm. I recorded interaction and everything

Bought a couch on oct 31 and waited a month to receive what I was hoping to be a great product and ended up paying almost 3000 dollars for a defective damaged couch with what feels like an impossible to reach customer service team the only person that even began to help me was a sales associate named Roy and I genuinely appreciate him actually helping me but the experience with this company today alone will make me never want to do business with them again the couch I received was missing legs for an entire section and was ripped on the bottom as well as a completely damaged cushion zipper which will not close. Every response I got was to send an email but basing off that fact that I can’t even talk to an actual person that works for the company and not a robot. I’m not very hopeful that I will be helped. Be warned or just hope you don’t receive a defective product.

I went to Ashley Store by the Northgate mall and met with my salesperson Justin. This gentleman was outstanding, patient and very knowledgeable with all my questions. I would highly recommend that you seen Justin and his General Manager there for any furniture that you need.

Roy offered an amazing customer service experience. We explained what we were looking for in a new sectional couch for our home and he brought us directly to the couches that fit our needs to save us time. He was very friendly and knowledgeable about the furniture on the store floor. He helped get our furniture configured perfectly for our home and on order so we could start the process of filling our new home. Roy was great and is the reason we decided to purchase from Ashley Furniture and not look elsewhere for second and third opinions.

The guys at the store have been wonderful to work with! They were patient and took their time with us making sure we loved our purchases. We even made the mistake of ordering a couch that was not the correct size for our living room. We were able to go back in (within the time frame) to pick out a different one! Even though it meant more work on their end with the exchange, they remained patient and understanding! Great team of guys at this location for sure!!

I saw some nice stuff but to pricey

Great customer service! They came out earlier which was great. The people that bought the furniture was awesome!

Cheick and Gary were very professional, they were awesome salesmen. I am very satisfied with there customer service skills. Thank you guys 😉

Justin and the guys are awsome they will take care of you.

Our salesman was very helpful and patient! We were looking for a new recliner and he took his time explaining the fabrics, and showing us exactly what we were looking for! We had a problem with the last company they used for the protection plan we bought and we never received the money back after five years like we were supposed to. Since we never used it., and they gave us our money back! The manager was also very helpful with this situation!! So they took the price off of the recliner! Very happy with the service!

Colerain was the best! All the people there were so friendly and helpful..I'd definitely buy from there again!!. Thanks Justin!!

Roy was awesome

Cheick was wonderful! He found us the sofa we wanted at the price point we wanted within an hour!

Sales associate and store manager were very helpful.

Cheick Diankha provided me with the BEST customer service ever! He is very knowledgeable and patient. I definitely recommend Cheick and his team for any future furniture purchases!

Got a leather sleeper sofa and the pull out frame broke after 2 weeks. They use third party repair services and it's extremely frustrating dealing with them. My couch never got fixed after being rescheduled 2 times. I wish I would have spent the $300 more and got the couch from la-z-boy.

My salesperson was on point. Helpful and informative advice on my purchase! Definitely will be back if needed! Excellent service!!!

Zeeks was Awesome! Justin was even Better! Keep up the great work!

We went to the Northgate Outlet store. Justin was excellent. He was patient, knew the product and helped us find alternatives within the store. We will definitely ask for him the next time we shop there!

I was visiting family who were furniture shopping. This store was very nice. We had a great interaction with Justin. They didn't end up buying anything, but when they do, they'll be going back! Just hope to catch him while he's working.

Employees are very patient and helpful, the salesman, Justin helped me get the best endtables ever!

They Have An Wide Variety Of Clearance Items To Fit Your Every Day Needs. The Sale Associate Was Very Helpful, Courteous, And Knowledgeable. I Was Able To Find Exactly What I Was Looking For. I Highly Recommend Ashley Store + Outlet To Anyone Looking To Find The Perfect Piece Of Furniture.

I purchased a I Comfort Bed from Ashley Furniture on Colerain Ave Northgate Mall, and they gave me wonderful service, from price to delivery. I would recommend them for any of your furniture needs!

Plenty choices

Joe was awesome... friendly, congenial, and relaxed but through.

Cheik was extremely helpful and very friendly. He made my experience at Ashley furniture very pleasant.

We were pleased with the options at the store and Jeremy's help. He helped us without pressure, was well informed on the products and worked with us to get what we wanted in our budget. We are happy with our choice and excited that it will be delivered this week. Another store had said 2 months until delivery! Overall this was a good purchasing experience.

Good

I had a very pleasant shopping experience with Cheick Diankha. He was very knowledgeable but most of all he was patient and helpful as I was a bit indecisive in making a selection. He did not rush me and answered all of my questions.

Excellent service. Kind and informative.

Jeremy was the most amazing salesman I’ve ever had the experience was amazing I’ll definitely be back just because of him

Bought a nice little couch from the store, prices were pretty fair and my salesman , Justin, was super friendly! Fantastic service!

Jeremy Barrett was great, he spoke with very good knowledge about everything. He showed me around the whole store and ended up sending me home with a new kitchen table. I would recommend Jeremy for any of your needs!

Justin was awesome!!!.. extremely professional and friendly.. made our experience here outstanding.. great job! We will be back

Justin M. Assisted the wife and I through the store answered our questions swiftly & efficiently. The customer service was great.

Went through this store while traveling. Great store. Justin was very helpful.

Justin Morrett was very helpful. He sent a very detailed follow up email that included information on everything we talked about. When I called back to purchase over the phone, he was very diligent in making sure I had the best deal.

Jeremy was great! He helped me pick the perfect couch for my first home. He was very helpful. I will get all of my furniture from Ashley from now on!

Nice experience. Staff was friendly and helpful.

Cheick did an amazing job helping my friend find a couch in her budget! Very nice and friendly

Took a few months of repairs and back and forth emails. Came to a conclusion to exchange for the same or choose new. Not expecting that conclusion. Very happy so far with this experience considering I thought I was going to be stuck with something I was very unhappy with. Praying my new choice pans out.

Staff was helpful. But didn't have what we were looking for.

Cheick is very helpful and informative. He gave us the most pleasant experience during our purchase.

I would not recommend going this specific Ashley + Outlet after all of the issues we encountered. I would like to preface saying what we could get from our order was nice and of good quality however it does not make up for the hassle. Contant changes in delivery and stock and on top of that this location has been ghosting me a little over a week when I did get the store to answer, Im assuming it was the manager who picked up the phone saying that only our salesman could help us and he was off. Then made him call us while he was on his days off. Ultimately had to call customer care line when the store stopped answering. The accountability from this store was disappointing.

Brian Carias helped me with getting my awesome furniture. He went above and beyond tomake sure i got my furniture in a timely fashion

We purchased a sofa bed in Oct. We give our salesperson – Cheick Diankha, 5 stars. He was informative without being pushy and he was responsive throughout the process. We also give the delivery crew 5 stars – they were both competent and efficient. The sofa bed itself is what we expected, and it is a nice addition to our household. We did have trouble along the way. If you are ordering a piece of furniture that requires removing furniture from your house to make space, ask what the policy is if the furniture being delivered is broken or late. We rate the current policy 2 stars. The sofa bed that was on the truck for delivery to us was on time, but it was broken. Due to liability, even if it was usable, it could not be delivered until a replacement was available. We had removed our couch from the living room the day before and now had very limited seating in our living room. Knowing that there are showrooms full of sofas and loveseats in the area – including an outlet with discounted product, we requested that a temporary replacement be delivered until the sofa bed we ordered could be delivered. We were informed that was a violation of company policy and we would have to be charged for additional deliveries if we pursued that option. Based on this response, we sat on cushions on the floor for 1 week+ while we waited on our new delivery. We did get a 10% refund for our troubles, but we would rather have been sitting on furniture if we had a choice.

Cheick was very friendly and helpful, furniture delivery was on time and convenient!

If I could give zero star I would. Worse customer service I have ever experienced. Getting anyone to call you back or answer the phone is impossible. Waited 7 weeks to receive wrong loveseat and damaged sofa. They refuse to come get damaged sofa and return my money. Sofa has a piece of wood under the fabric on the arm. After assured me they were picking up damaged sofa I waited 2 more weeks to find out that was a total lie. And They won’t give money back until they pick it up. So basically took my money. Beware!

Curtis the GM and Robin the Sales Associate were both first class ... They helped answer all of my questions from design, to staging, to delivery, and setup ... They were prompt and courteous ... Curtis even helped me add a piece on to my delivery so that it still delivered on time ... They were first class all the way ! Highly recommend using them ... J. Knab - Black Friday Buyer Post My Review on Google

Very nice! Went out his way to help me find my furniture.

If I could a zero star I would, I have nothing but problems with them. It's has taken over a month just to get a mattress! They are idiots and I will never do business with them again. And I still do not have the mattress!

Just awful. Bought a couch and it was delivered 2 months later than they said. Was missing its legs(feet). Finally got them to come back with the legs and attached them after multiple phone calls. When sitting on the couch it felt like there was hardly any stuffing/cushion. Definitely didn’t feel like the one we sat in at their showroom. After calling them again multiple times the finally agreed to send out a specialist. The specialist looked over our couch and said we didn’t have enough stuffing and we were missing a board that goes down the middle of the couch. He had to put an order in and come back at a later date. After a month of not hearing anything we called AGAIN and they said they never received an order for our address. So the sent out another specialist. He came a week later and said the same thing about the couch. He put in another order but yet again, we never heard from them. We called Ashley AGAIN, and wanted our money back and they said no. We explained what we have been going through and all they said was sorry but they couldn’t help us. We will never buy from Ashley again.

Was in Northgate Mall

I did research, salesperson was great! I knew what I wanted, he made it happen. I am looking forward to delivery.

Terrible customer service. Ordered a dining room set in June, was delivered in July. The delivery guys, (a sub-contractor), dropped the table base and the buffet from the truck onto our driveway. Had major damage but said they have to leave it until it could be replaced. Replaced it 2 months later but the new table could not be put together due to the necessary hardware being missing from the packaging. I was told someone would call me that day to schedule a service call, needless to say that did not happen. I called them 2 weeks later and was told they knew nothing about the missing hardware. I finally told them to just pick up the set as I don’t want to deal with their nonsense anymore. They said I would have to pay a 15% restocking fee to take it back.

Quality products,great financing last but not least warranty period on their products.

Very unprofessional at this Northgate location! terrible customer service to say the least!

Not much in the way of living room tables to choose from.

Love my bed frame. Box wax damaged during delivery however, bed frame wasn't effected. The hardware was tossed around the box so I was nervous I didn't have all the pieces. I did find them all! Billing is another story. My bed was purchased Feb 19th and shipped/delivered March 3rd. I was just notified today, July 25th that I had an outstanding balance. I never picked 6month financing during checkout so beware that your card may be charged 4 to 5 months later after purchase. Unsure if I'd order online again. At least I know now that they may not charge me until 4 months later.

Curtis is outstanding! I’ll do all my future business with him! Thanks Chris Henson

Very sturdy product customer service wonderful and very

Friendly staff

DO NOT Shop here! The furniture is cheap quality. Ashley charges a ton of money to come out and fix it.

Very good experience with ashely and also the great customer service very helpful us. and absoulotly i like my sofa is a good quality..

I love shopping at Ashley Furniture, rather in store or on line. Check out is always easy and the stores are always clean and easy to move through with loads of attractive furniture and home accessories to choose from. During this shopping experience my sales representative was simply A-mazing. We came in close to closing. While his co-workers were just chilling not wanting to budge, he immediately came to our assistance, helping us non stop, making sure we got what we were looking for. He was professional, friendly and diligently. He gets a perfect 10 out of 10. Oh Yeah... our delivery guys get a 10 as well.

Relaxing when you go in there.

Great customer Service, could use some extra help to load for pick up. Good quality products, prices reasonable compared to some the other”outlet stores. Manager was great. I would shop there again.

We ordered a large chair that was on the truck to be delivered the Friday after we purchased it, but they broke it during delivery and guaranteed us we would have a new in 3 weeks, that 3 weeks became a month and then 3 months... Every time we could call at would be the same fake placating answer that we'd get out chair soon so sorry for the inconvenience etc. always would update to delivery expected at the end of the next month. After 7 MONTHS of that we had our order voided.

Great customer service. Delivery was on time. Had a small issue with one piece (manufacturer defect) and a order was put in for me for a tech to come out. He was out in about a week and a new piece was ordered. Very happy so far!

Another very nice selection of overstock furniture. The sales team was very nice and happy to show us what we were looking for. I will be going back.

Still waiting for my sofa that I ordered in September. I think it fell off the boat 🚢😕

Sales person was very helpful..the manager is awesome. Love my furniture I purchased.

Prices were good and Onarae was very helpful !

The Salesman , Ray , was very accomdating and informative !

The workers are. Nice good fruniture and alot to chose from

The furniture is great, but the customer service at this particular store has been incredibly challenging. I recognize that we're in a pandemic, and there are numerous shipping delays. That's perfectly understandable. However, the lack of communication from the staff at this particular store has been really frustrating. I spent nearly three grand on furniture, and in the six months that I waited for my items to arrive, not once was there any follow-up from them about what was going on (or maybe even a courtesy discount for the inconvenience). I hung in there patiently with them for half a year...and then when they finally got my items in stock they didn't even bother to call me or let me know. I had to drive 45 minutes in order to walk into the store and actually talk to somebody...only to find out that they actually had my items in the back the whole time. Are you kidding me? On top of that, it turns out that their sales representative sold me a $200 box spring for a bed that didn't even need one (I found that out from the delivery guys). After I scheduled for them to come pick it back up, I got several texts and phone calls saying that they were on their way...and they never showed up. No phone call. No rescheduling. No explanation. Nothing. I took the day off from work just so I could be sure to be home when the guys arrived, and they never even showed. If they had to reschedule, that's fine, but I think at the bare minimum a courtesy phone call letting me know would have been called for. When I finally got them on the phone and asked them what happened, they just said, "Uhhh...we don't know." Guys, come on. I've been an Ashley customer for years, but after this, I think I'm done. There's just no excuse for these shenanigans.

Loved the experience, Paris helped my wife and I pick out the perfect king size bed for us!!! I was pleasantly surprised at how enjoyable this experience was.

First off, air conditioning is still off!!! Has been since they "opened ". There was a regular Ashley Store that "went " out of business, (see that review), the ac was out then but we didn't have heat waves going on. They knew from the get go the store would remain open under the outlet name. Secondly, staff was absolutely great and the manager willing to work with you, within reason. Prices are not truly outlet prices, delivery is a big issue for quite a few items, (I know that a lot of that has to do with the fallout of covid). If you need it quickly, roll the dice. It may or may not happen. Free delivery means they will drop it off at your door, to bring it inside and set up will cost you. Happy shopping!

A LOT of the items are overpriced

Ordered my living room sectional back in April. First I was quoted the end of May, than July, then August lastly September. Now when I look it doesn’t have a date at all and when I call there are super long wait times or a full voicemail message. This experience has been super disappointing, I want to cancel my order but, I feel I’ve waited so long there’s no point. I’ve been a repeated customer but, I don’t see myself shopping in the future. I understand covids effects on delivery but, I feel straight mislead and lied to about the delivery time frames.

Do not do business with these people! Ordered a whole bedroom set from them in February. They delivered a broken dresser in March. Came back in July and the delivery company that they outsourced came and became upset, yelling at me in my home because they made a mistake and did not know that they were removing the damaged dresser and bringing the new dresser. They left with my new dresser and when I called customer service they could not locate the dresser anymore. They then proceeded to me that I would have to wait for them to order me a new dresser. I spoke to the assistant manager and told him that I didn’t want the dresser anymore because of the stress of dealing with them. He told me he would have the manager call me to figure out things and I never heard anything back. I called the store for the whole month of July and none of my calls were answered. It is now august and I’m just now receiving a call but not to apologize instead they were rude about me not returning their phone call from the day prior. I have been told that I will receive the dresser on Friday and I’m praying that this is the last that I will have to deal with these people. Its sad that we paid so much for this bedroom set and had to deal with this stress for 7 months.

I purchased a bed 3 months ago still has not been delivered. 2 weeks ago was supposed to be delivered they called at 1:20 to tell me the mattress didn't come in and would call me when it did. A week and a half later I called and was told it's been here so delivery was scheduled for today between 3 and 6. 3:20 I get a call saying they running late will be here between 6 and 7... NEVER SHOWED NEVER CALLED!!! 10am can't get here fast enough so I can be the 1st one thru the doors...

Answer the phone

Zero Rating! I spent 5K and cant get my ripped sofa replaced or repaired. Been waiting a month. 3rd party SAW finally showed up, took a picture and left. Can't get a hold of anyone on the phone to discuss or get updates. Still on hole after 2 hours. Pick up the darn phone! Or just come pick up your junk today!!

Giving a 1 because I cannot give 0. Terrible ordering experience. Lied to by 3 different sales reps. Had to call back three time just to receive an order confirmation. Now I cannot get anyone to answer the phone during business hours to assist me with locating my order status even though I was promised a call back. Buyers, please beware! My husband and I have purchased ALL of our previous furniture at Ashley, yet this is the customer service experience we receive. It's really sad that the 'pandemic' has been the justification for customer service to be non-existent! If you choose to purchase via Ashley I highly suggest shopping at a different store location!

The wife and I have been outstanding customers for many years, have 2 accounts and have NEVER EVER been late or missed a payment. We went to your Ashley store Northgate mall to purchase an $1800 love seat. The salesman named Roy was very nice. When he went to submit a credit card line increase I was declined!! The wife and I will be going to lazyboy tomorrow. Ashley lost a good customer.

Good quality at a fair price.

Roy was/is great to work with and “put up” with all of my questions about the delivery, etc. 😊

Right price place

All they had in stock were floor models. Sale people were very stand offish.

Shopping experience was easy. The cost was overpriced. Web listed discounts 3 weeks later. I called got a refund for the difference. GREAT! I purchased in February with cash. I have been waiting and now see the delivery won't be until 5/29. Instead of the business benefiting from my money any longer, I will just shop elsewhere, where the sales team is forthcoming regarding true expected delivery dates. Very disappointed.

Excellent customer service! Everything about my purchase was explained prior to placing the order and all optional services were explained as well.

Found exactly what we were looking for. Roy was great. He answered all of our questions and was honest. Would shop here again

Very nice, friendly, and clean

Randall and Onare made my shopping experience a pleasure. They were attentive and helped me make the best choice. I didn't feel like I was being "sold" some furniture. Felt like some friends were helping me out.

AWESOME ! !

I have been waiting over 6 months for furniture that I was told would take at most 12 weeks. If I could give no stars I would.

Bit of a communication gap at first, but got our furniture a little sooner than expected.

Make sure you don’t believe your salesman. We purchased a sectional in 2018 and recently 4 out of the 5 cushions started to come apart. We were sold on the extended warranty with the understanding from the salesman that if it started to come apart it would be fixed or replaced. Wrong! After submitting a claim we were told that it only covers accidental rips and tears. Don’t bother calling the store as you are directed to customer service who we haven’t been able to get ahold of nor have they called us back after the associate from the store said they sent them an email. I guess the training they gave their associate was, “Lie to get a higher commission.”. Buyer beware.

I buy a special 3 sofas on August today its November and a dont receive nothing yet when they tall my delivery was on october 2...i call them and they never answer i get to store and they said after 12 weeks they will refound my deposit.Now they said they dont give money back if i want they give me my deposit on store credit...Please people dont make bussinees with this people they dont have responsability and they never will give your money back.

I’m so disappointed! I purchased a bed set , mattress and box spring back on July 23rd! According to the due to COVID they’re expressing longer delivery times ok no problem! Between now and my original date it has been changed four times by the company and once due to the drop off time was inconvenient for me and they couldn’t push the time back so I had to change it because I wasn’t taking off work due to you guys not giving me a clear delivery date! I understand the times are rough but due to this time you guys should’ve stopped taking orders to push out back orders so it wouldn’t be so much of an delay?!! Also with me being inconvenienced i feel like you guys should be more accommodating since the delivery was changed so many times I don’t know to many companies that will let you off the day before not to mention I work in a hospital so it’s not easy just to keep taking off for furniture not to be delivered!!! I pray to god there isn’t a scratch dent nothing wrong if I ever receive my order!!

Extremely poor customer care service yesterday OCTOBER 12 present year and today the 13 I’ve been waiting on the phone both days hour and half each day trying to talk with someone but not answer I did left voice mail not call back! This is extremely ridiculous!! I am going to go to the store on the weekend and for refund! Very poor service and never buy them anything any more!!

Poor response, literally can’t get ahold of anyone to answer the phone. I’ve called 4 times Over the last couple days and have waited over 45 minutes with no one answering. Their Facebook page will occasionally respond but when asked to call me back no one has. I will never purchase from this store again and will be seeking a refund due to their poor customer service

Avoid this company at all cost. They are the most inept and irresponsible company I have ever dealt with. they'll make your sale but good luck on getting your merchandise. Hours to contact customer service- Promise after Promise broken.

Ordered furniture on 5/30. I completely understand the delays due to the pandemic. When you call on 8/20 and say ALL pieces of furniture will be delivered on 9/8 and on 9/9 - NO furniture - only for me to call to inquire and told furniture not expected until November; I want my money back and I'll head over to Furniture Fair...

Sold us a guardian warranty for our kitchen table and said we could use for any potential scratches or wear and tear over 5 years. Filed a claim and was denied for normal wear and tear. Followed up with store on several occasions over the course of two months with promises of somebody following up and alas nobody has ever followed up. Today we waited on hold for 1.5 hours and nobody ever picked up. We had bought a fair amount of furniture from them in the past but their customer service is awful and we will not be returning. DON’T BUY THE WARRANTY!!!!

edit: very unsatisfied! the products are very nice and I'm sure you can find something for most homes. the service on the other hand is undesirable after waiting till minutes before my 9pm on a friday delivery time I call to ask where my thing might be and was told that I have to wait one more week before I can receive the things that I had orders. when I asked for a refund on my delivery fee I was informed that I can't be refund the total amount even though I have picked up and installed the items myself days later. the companys delivery policy is a scam and i have no problem telling all of my family, friends, colleagues and anyone else who will listen to avoid being ripped off by ashley furniture and morris home **edit:** seven months later i did receive a refund of my delivery fee

I dont think there closing

They have some very nice furniture. But they are going out of business and their prices are still high.

One of the best sales I have seen in a long time. Really nice merchandise

Roy took good care of us. We told him what we were looking for and he made it happen at a good price.

Spent over $5000 on a mattress and bedroom set. Long story short, they have the worst customer service, the shadiest, sleaziest salespeople with no ethics, delivery people that are careless, and the entire experience has been a nightmare. First, their card readers were mysteriously all broken, so we had to manually enter the card and split it into 2 payments, one that day and another over the phone the next (shady). Second, he didn't call the next day, we had to track him down to complete the payments and schedule the delivery. Third, he tried to pack in a service plan without our knowledge or.permission (shady). Fourth, they added a mattress pad charge without our knowledge or permission (shady). Later they said it was required for the warranty, and wouldn't remove it from the bill. (shady) Fifth, one of tbe items was damaged in delivery, so we rejected it. Also, neither the mirror nor the mattress pad were delivered. Sixth, the delivery drivers promised a call within 24 to 48 hours, but it took us nearly a week to get hold of someone after multiple hour+ long wait times on the phone. Seventh, the second delivery finally came, but this time they dropped it off still in boxes, and refused to put it in the correct room. Eighth, I had to specifically request that they leave the box upright, and not on its side. Ninth, we still don't have a mattress pad, as it was not included in either delivery. Tenth, after the 2nd rude and incomplete delivery, when we called the store number directly, they won't answer the phone. Eleventh, the store's voice-mail message says they don't accept voice-mail messages, just before asking you to leave a message at the tone. Going to have to go into the store in the middle of a pandemic now, because they can't do anything correctly. A complete and utter failure at every level of customer support and service. Who knows, maybe the twelfth time is the charm...

Going out of business sale but pricing still seemed high to me?!

Horrible customer service and the delivery is a joke. I purchased bedroom furniture from the north gate location as part of a closing sale. Well my items have yet to arrive. I’ve been given three different delivery dates and still no furniture. I called today to find out that my items aren’t even available. And that I would have to wait until September? I was on hold for a total of four hours! And still no solution. No furniture and no money! I would never ever purchase from Ashley furniture again and will not ever recommend anyone else to.

We bought a couch and a chair from Ashley furniture in Northgate. They were wonderful prices. The couch was delivered and the delivery men helped map out how to assemble, even though we only paid for drop off. We love the couch. The chair was to be delivered a few weeks later. When I called, I was told that the chair had been discontinued and that the salesman was supposed to call me and ask if the floor model was ok. I said that would be fine, but she said that they would have to call around to find one. I wonder if the salesman had called sooner, there would have been one readily available...why am I calling them? So she said she would check and call back in an hour. The next day, no call...I called and a different woman said they were waiting to hear back from some stores. She called back and had one for us. Wonderful! It was delivered today. It was teal, we’d ordered blue. Being that it was a good price and we were done dealing with it, we kept it. 3 stars.

Roy was a great help. He was able to show me the perfect sectional to upgrade my living room and for the perfect price. Thank you so much!

Purchased a very expensive couch and extended warranty. Made a claim before the 1st year due to a manufacturers defect. They said they call to schedule to have someone come out. They never did. It's been nearly a month and they haven't responded to multiple calls, emails and website submissions. They can easily search my name on here and claim number 439348. No doubt they issue a public response to this review for all of you to see but don't be fooled.

Very expensive even with the supposed clearance store closing prices

They didn't deliver on the scheduled day. No call to let us know. Couldn't get hold of anybody that could help.

Only leaving 1 Star because I can’t leave 0, we ordered furniture from this place and was told that it usually takes 2 weeks for delivery, put money down, only to get a call 3 weeks later that the furniture won’t be here for what will really be 12 weeks. Called the store back, told them we want a refund because we are sitting on the floor, they showed no compassion & pointed to the fine print on the invoice that said no refunds. These people are frauds, will never buy a piece of furniture from Ashley again. Contacting the deceptive business practices division of the Attorney General’s office

Do not shop at Ashley furniture. I ordered a bed set. The first time they delivered the head board was wrong, the rails were damaged, their wasn't a foot board delivered, and they gave use random drawers to go under a completely different bed. I called the customer service line and after 20 minutes finally got ahold of someone. She told me the store has to take care of these issue. I emailed her photos and she filed a "claim" with the store and said the store would call me. After a few days the store did not call me so I went in the store to figure out the issue. The store said that the customer service rep should have taken care of this issue. While in store the employee called the customer service rep which took about 20 minutes to get her on the phone and then another 20 minutes to get it figured out. We set up a new delivery date for the correct furniture about a week out. That day comes and someone from Morris called and said the head board was damaged and they would not be delivering for another week. They finally delivered the correct bed set but the footboard is damaged. I reached out multiple time but can't get through the customer service line (my most recent call wait was 41 minutes) and i have tried emailing the customer service rep from the first issue and she has not responded to emailed.

Wanna hear the joke of the day? I bought this couch on the 1st from the Colerain location that’s closing. It is now the 27th and was told the chair would be missing. They show up today and delivered HALF THE COUCH. Told me the other half would be here later and they didn’t have it yet. I’ve never been so mad in my life. This is the biggest joke of a store I’ve ever been to.

This place was awesome with negotiating the price of the furniture. They were so friendly and down to earth! The delivery of the furniture was awesome too, the guys were so careful bringing our furniture in! Great experience all around!!!

BUYER BEWARE! Search Ashley Homestore complaints group on Facebook. How, on God’s green earth, does this place have a positive rating on google? WORST place to buy furniture EVER. Horrible customer service; damaged furniture; incomplete assemblies. Terrible. If I could give 0 stars I would.

Our couch broke within 3 months. They have been nothing but unhelpful, difficult to get ahold of. After months of waiting, yes MONTHS, they finally got a technician to come out HOWEVER they scheduled it as a 45 min inspection appointment instead of a repair EVEN THOUGH THEY SENT US THE PART MONTHS PRIOR. So the tech had to leave and said they would “reschedule.” However when we contacted the contracting company they said they need an entirely new work order from Ashley’s. This has been an ABSOLUTELY HORRID experience. Never ever ever buy from them.

You will have to wait 3 months to get whatever you buy from this place, and basically liquidation means nothing as far as pricing. They are ridiculous, go elsewhere if you want to avoid waiting 6 months for furniture.

Add states a price. Get to store and the item's price is actually much higher.

Sadly the store is closing, however the currently foreclosing sale is worth wild in checking out. The staff is freindly more than willing to help you purchase any of their selection.

Good service. Little hiccup with delivery dates but good service from salesman and delivery guys.

Still waiting on a 1200 bed i bought in March. They keep moving to delivery date. Im over this company. They wont give me my money back i had to wait 2 hours to talk to someone just so they can say its been pushed back again. I will never TRY to buy anything from this place ever again. I would give 0 stars but i had to pick 1

Great experience, very easy to deal with. Paris was great with helping us choose

I bought two couches and a recliner scheduled them for premium in home delivery was told that they would be delivered in six weeks 6 weeks later I was told that my neighborhood was too poor that they didn't feel comfortable and they weren't delivering here but they sure weren't going to refund me the fee I paid . I now cannot get ahold of anyone can only leave voicemails and wait for a call back in 96 hours and all I really want is my money back and to never ever deal with this company again

I saw sofas $299....upwards obviously. So I went to close-out liquidation sale at Coleraine Avenue store same sofa was priced $599. They said I could negotiate it for $450. Salesman said the more you buy in store, the lower the prices would be. All the price tags on items were exorbitantly overpriced in the thousands for bedrm & livingrm sets. They were quick to say "See something you like, we will work with you". I think it was to make it appear you're getting a good deal at half the price. Some things I saw cheaper at Bargain Buyouts Western Hills store. Truthfully the furniture was gorgeous If you have the money. Deliverey charges $99 to the door, and $199 inside your home & set up.

Place is closing. Not really any sales. Seems like they mark it up then have a sale on the mark up. No thanks.

Out looking

The staff here at the Colerain Store is wonderful! They are very friendly, courteous, and knowledgeable. The young lady named Pitchayanin walked thru the store with me to help pick out the items I needed and to find the best bargains! She was awesome. The furniture was very sturdy and of high quality. It didn't take me long to get what I needed and I was smiling all the way out the door. I will definitely refer my family and friends here for good quality furniture at an outstanding price.

Delivery was set 5 to 7 got here at 945 that evening night stand missing dresser leg broken the people left a mess for us to clean up now they want us to lose another day work for them to try to get it right the stoe told us to come in and pick the dresser up I DONT HAVE A TRUCK I will NEVER order A other than from this store

never had a problem with them till now. Bad customer service. Would not recommend Springdale store. Ordered sectional on 11/23 and still waiting!! We sold our old furnitures on dec 16th and went a month without one! Had to cancel Christmas, my birthday and New Years party because of all this. Supposed to delivered on dec 18th and took day off, was never delivered and waiting literally all day! You owe me money for taking a day off without PTO. My wife called me and went off on them and tells her January 5th for it to be in and they never called us or anything. So Jan 5th comes, no call from them. She called again. Saying January 8th. When that day came, no phone call again, so we went into store and spoke with a manager at Colerain store. Don’t remember his name. Wife left a review and said corporate will call her within two days and guess what? No phone call! I went today to pick up a piece that was supposed to be delivered yesterday and tells me it won’t be in til tomorrow. All they did was to give me $100 off of my order. Really? Should be a full refund and sofa should be free after dealing with all this!!!! And again, never called us or anything. Big two thumbs down. It’s beeen very frustrating. Never will shop there again!!!! Negative 5 stars here.

Good place

To long ago to remember .

Completely disgusted with this store. The customer service is just awful. The salespeople don't know much about their product and the new GM, Megan, is clueless. I'll never shop this store, or any other Ashley Home Store, again. Probably 90% of furniture stores in Cincinnati sell Ashley so we can certainly find it elsewhere, but going to avoid the Ashley brand like the plague if this is their business model.

Unfortunately, I can't give them 0 stars. Avoid this store at all costs, the salespeople will mislead and rip you off. So disappointed that Ashley Home Store would employ people like these.

I have never been so unhappy with a company that is supposed to be reputable. My husband and I went to the store closest to us 3 weeks ago. We had to order our furniture on a kiosk. Delivery date was 12/26/19 and supposed to be here between 3:30 pm and 7:30 pm. 7:30 comes around and it says between 4pm and 8 pm. At 8 my husband calls and is on hold for over 30 minutes. We find out they took on more deliveries than they could take on. We are told that our furniture should be here by 10. They were on stop 12 of 17. We check at 9pm and it says the ETA is 9:50. Check 10 minutes later and it says on the way and they should be here between 9:40pm and 10:10pm. My husband had work at 6am this morning. We waited till 10:30pm and checked the status of our delivery and it still says the same thing. At this point customer service is closed so we have to wait til morning for answers. It is past 12:30pm on 12/27 and it says our order can not be found with the tracking number or phone number associated with the order. I call customer service. Wait 16 minutes and the music stops as if someone is going to answer. I say hello and is anyone there. A minute later the call just drops. I've never had so much trouble with any order before and I DEFINITELY will NEVER order from this company ever again. Oh, and the woman my husband spoke to last night was supposed to call and check in with us this morning and that didn't happen either.😒 Edit to add that we were supposed to be stop 17 of 17. I called again and after 20+ minutes of waiting I finally reach someone to find out that apparently the delivery guys (Sean and Darnell) didn't make it to 3 of the stops without an explanation and now WE have to RESCHEDULE and the earliest date is JANUARY 9TH?! WHAT THE HELL KIND OF BUSINESS IS THIS?!!! I would never consider this "reputable"!! If I could give less than one star I sure as hell would!

This has been the absolute worst experience in purchasing furniture ever!!! I ordered a full bedroom set as well as a dining room table at the end of November spending almost $5000. They said it would take 2-3 weeks to be delivered. I got my chairs and nightstands a few days later. The nightstands were damaged and had to be returned and replaced. I got a confirmation the rest would be delivered at the end of the 3 week mark. They gave me a window of 330-730 then called me that day to say they had trouble with the truck and my eta would now be 6-10 pm. I waited And no one showed and no answer. I checked The tracking at 11 and it said my delivery could no longer be found. Nono e reached to me so I called And they said the truck broke down and that their next available delivery truck would be the first week of January (2 MORE WEEKS!!!) I said that’s not acceptable and the woman on the phone was rude and said there was nothing she could do except give me the Kimberly to the online store. I called Then and the woman there said she would call me back and never did. I emailed customer service and got no response. Every number they punt me to has me on hold for an average of 40 minutes with no resolve other than to say “call this number” So now i have to spend Christmas with no bedroom furniture and serve dinner with no dining table and no actual guarantee that I’ll ever get my furniture. This is the worst customer service and I will NEVER be shopping with these horrible furniture stores ever again.

Rude salesman. His name was Jeff. He is a lyer. Said it was in stock but it wasn't. It is still on the truck that hasn't showed up. Found this out after he ran credit card. Then he tells us we can pick it up on the 20th. The Jeff proceeded to get rude saying he never told us we could take it today. We could drive to Dayton, Ohio if we wanted it today after he said we could take it with us. Will never shop Ashley again.

The salesmen were very friendly and helpfull.

I am a repeat customer of Ashley Furniture Homestore largely due to the customer service I receive from Jeremy Barrett, in addition to the products they sell. I've made multiple purchases and have been very happy with all of them. I recommend Ashley to anyone interested in new furniture. Thank you Jeremy for your great service.

This is my second experience with buying furniture from Ashley and I can say that I love working with this company for my needs. They are always very helpful and courteous and the gentleman that helped us on my birthday to select the perfect end tables for our bedroom set made my day. He was kind, patient and very helpful and I cannot thank you guys enough for having him on your team. Currently, I can't recall his name but when I do I wish to extend my thanks!

Great selection and nice staff

Rou was amazing! He was extremely courteous and seemed to really care about me as a person and not just a sale. He was patient with me, made sure I received the best deal possible, and ultimately I felt that I made the right decision.

Prepare to replace in a year....unless you pay $400 for a warranty. We purchased a complete dining set and two “leather” couches. The table was the store display and didn’t have the leaf in it, but did have one. “It’s in the back somewhere” they said, “we will get it to you.” It took a month of me constantly calling to finally get it resolved. The not-actually-leather couches (which they specifically said it’s leather in the store) are already falling apart one year later. The cable for one recliner just broke this morning. We didn’t want electric because we knew our declawed cat likes to chew wires, but it looks like either option was a bad choice. The bars can be felt when sitting on the big couch. Don’t even bother trying to nap on them. It’s a miserable overpriced set that we are stuck with until we pay it off. I’ll never shop with them again, I’ll never buy Ashley products, and I warn everyone to go elsewhere.

A little bit pricy but worth it 😎

The staff was wonderful without being intrusive. They greeted us, and let us wander, look, try out, and touch, without inserting themselves or being overwhelmingly attentive. One staff member brought us a “today only” coupon which we gladly accepted. I was not even aware at how attentive they were to us as we shopped, but they knew when to approach us and did so with friendly and courteous greetings. Our Product Specialist was Curt, and he was definitely a specialist. He was able to answer all our questions and make suggestions that were very helpful. He was wonderful, and also very knowledgeable about music, particularly jazz! I don’t think I have enjoyed a furniture shopping trip as much as this one, ever...and I’m pretty old! Thank you, Curtis, and all the wonderful staff at Ashley Homestore, Colerain Ave.

Very helpful.they know what we wanted and worked hard to find it.

So over priced

Never will buy anything from them again. Sofa completely broke in less than 24 months

My sister and I met at the Colerain Ashley store to see and try out the dining tables and chairs that we'd found online. Onarae Heath was excellent at his Product Specialist role with measurements, prices, options and general acumen of the items we discussed. Four 🌟 only because we could not experience the buying today,but would give 5+ if Possible for a good employee who is knowledgeable.

Awesome service! Looking at more furniture to buy from this store. Roy rocks!

Good service and helpful staff

Be sure and ask for Amanda when you visit this location. She has a great sense of humor and personality and you will not be disappointed.

I'm giving four stars because I have not yet experienced delivery and set up. I am commending Roy Khatib for his excellent help when I was choosing a sleeper sofa and needed to be very budget conscious. He and his associate were great to work with. I found I can't follow through with the purchase at this time but there is no fault on Ashley's end.

Ashley is not what it used to be. The quality of the furniture is NOT worth the price! Especially if you're buying for children!

Clean very helpful employees

Waited for someone to help me for 20 minutes so i left

I love Ashley Homestore they have the best quality and great prices they have furnished my entire house 💕💕💕

Poor service. I had purchased a bed and had it delivered to my home. Bed was not fully assembled by Ashley employees. Parts where missing also.

Felt like I was being attacked by a swarm of bee's.

Our salesman was bill haas. Very professional and knew what he was doing. Delivery on time. Robert was friendly and professional also.

The salesperson (Amanda Cordon) was very knowledgeable and was not high pressure. My wife and I enjoyed having her assist us. If you're looking to buy some new furniture, please look her up! You won't regret it.

Our salesman was kind courteous and polite

Not too bad. prices are somewhat fair.

Ok

Great place to go and pick out your very beautiful furniture and great prices you can offord.

Very relaxing home experience. Joshua Thorpe was very helpful and pleasant.

After 4 days of fighting with customer care, the store, and delivery people, I'm getting a refund (in 7-10 business days) for the bed frame i ordered. The delivery guys come either 3 hours early or 3 hours late causing me to have to reschedule multiple times and wait 4 days in a row for a delivery that didnt come. And when it finally did, the bedframe was a queen size instead of a king size(thanks to the sales man at this location). I can't afford to take anymore days off of work to wait for this bed frame. Good luck to anyone else who orders from here....

Thay are helpful and nice to everyone Roy was so helpful to me and he helped me find a recliner times 2

Amanda at the Colerain store really helped me understand the different mattress features & pick the best one for me. Doug & Kalaeb delivered in a timely, efficient & professional manner.

Roy delivered exemplary service!

Excellent prices on everything and polite people.

They have quite a bit of furniture that would be great for the home. They don't carry the type of bad that I want. I'm not in the market for anything else right now.

Very pleased with service. Roy is great. He helped me twice .

Review of the on phone customer service: Me and my wife's storage bed collapsed on is because the technicians didn't install a leg at the top of the board. We requested a fix because we were moving soon and it took them DAYS to get back to us so we had to move into our new house. Now they refuse to honor the warranty, gave us the wrong parts and ignore that their negligence caused me and my wife to fall through our bed. Awful awful customer service.

Great customer service and affordable products.

Beautiful modern furniture at a reasonable price. You have to work on the price their workable.

Ordered a sectional in early June. Was told delivery would be next week. Because my buildings' freight elevator was out, they could only deliver one piece of it (completely understandable). Was then told they could deliver it the following week. Received a call the day before the new delivery to tell me that they broke my couch when loading it onto the truck, and it would be another MONTH until the correct piece would be in stock. Fast forward one month, and I received the delivery, except it was the WRONG ORIENTATION. I was then told that the correct orientation would take yet another month to arrive. Fast forward another month, and when the correct orientation was delivered, Ashley Home Furniture's moving company caused significant property damage at my apartment complex. After this nightmare of an experience, I renegotiated my bill with the store manager and received a new invoice to reflect the changed total. Because I financed the purchase through the store credit card, the store should have contacted the credit card company to change the amount due. I have been in constant contact with the store because they have not contacted the credit card company, and the store is not honoring the new invoice I received from the store. They are attempting to make me pay the original price even though I have a new invoice from them. This has been a horrendous and irreconcilable experience. I highly recommend that you do business elsewhere.

IDK😂😂

Onarae Heath Was very patient and helped us find the best mattress for us at the best price !!

Onarae was easy to work with and offered different options tailored to our needs. Great service!

Roy was amazing when it came to helping us find the couch we wanted! It started with me making a phone call to his store to see if they had an item in stock, to then us meeting him at the store that evening and the very next day we were able to find and purchase the couch we wanted for our house. It was delivered on the day he said 10 minutes earlier than the window given which was amazing! The guys assembled the couch quickly and efficiently. Couldn’t be happier!

(Translated by Google) Is very good (Original) Es muy bueno

A great

Terrible. Would not recommend. Do not know how to communicate and I have been waiting 4 months just for them to bring me the right item.

Ask for either Amanda Cordon and Daisy Arwine if you want a great deal and the best service!!!!!

I was very well taken care of in the store and had an outstanding delivery experience! I just went back and ordered another room of furniture.

I purchased a Tempurpedic mattress and box spring. I picked the firm mattress. My husband has some medical issues due to surgery. The firm mattress was too hard for him. The policy is that you at least sleep on the mattress for 30 days before changing to a different comfort mattress. I went in to the store to see if I could change to a softer mattress. They made a call and said since it was a medical issue, I could go ahead and change my mattress. I was a little stressed out before I got there not knowing if I would be able to change but the gentlemen, ONARAE HEATH AND ROY KHATIB WERE FANTASTIC. THEY WORKED WITH ME AND GOT EVERYTHING CHANGED. I will receive my new mattress next Friday. Just wanted to let them know how much I truly appreciated their help and service. Helen E. Sims

Can't say enought good things about Ashley furniture. Bought a dinning set and also ended up with a new bedroom set.

Very pricey but nice furniture

Nice service but employee stank the bathroom up so bad I had to use the one in the mall

The salesman was informative and professional - not pushy. He helped us find a loveseat that was comfortable, nice looking and in our price range!

Thank you so much for your help when selecting my furniture. You were very helpful. The best customer service I have had in a long time.

We bought a chair and ottoman about 2 weeks before Christmas. At checkout, they arranged for delivery of the chair before Christmas, but the ottoman was supposed to be delivered today. I received a call earlier this week saying the delivery of the ottoman was delayed and we had to rearrange the Delivery for January 10th. I am, naturally, disappointed.

Excellent selection and service. Team worked with us and delivery was very professional. Only feedback would be to ask the delivery team to communicate their whereabouts during the delivery time frame.

I just spent an hour going over two couches. Different sizes configurations and prices. I got the prices for two different ones including shipping and taxes. I agreed to one. The staff came back and said the system had changed prices and that it would be roughly $200 more. I was bewildered. They could not figure out why I would be charged more. One gentleman said the computer would change prices throughout the day. I felt pretty slighted. This was the second Ashley Furniture to let me walk out after misleading prices. Just not a fun experience and leaves a strong disappointing sour taste in the mouth. I tried so hard to buy furniture this week and drove all over the tristate. And left empty handed. Why would a company ( and such a large seemingly reputable company) pull such a bait and switch and fail to honor the price offered.

Will never shop there again scheduler delivery a month after bought it and they canceled then set up delivery for next Saturday then they changed it to Sunday with out contacting us and customer service was no help at all

Very happy with purchase. Delivered as promised. Salesman, George Edmonds was a delight. Very conscientious, considerate and knowledgeable of the product. Took the time to assist us in picking out our furniture, went the extra distance to assist us with our questions and concerns. A plus to the organization. Thank you very much.

we went to 5 other furniture stores before making a last minute stop here. Amanda Cordon was very sweet, patient and knowledgeable about the products they had in store. Even though we were the last ones in the store she didn't make us feel pressured to buy or leave. We made a purchase with her that I couldn't feel more happy or confident about and really appreciate her service and patience with us. Thank you!

Extremely unimpressed with Ashley and will never shop here again. We ordered a bedroom set from them a month and a half ago and it has yet to be delivered. The first excuse was that a piece was damaged. The next one was, that the new piece still wasn't in, and they assured us it would be in by September. And here we are at September 5th (a month later) and the delivery has been postponed again because the part still isn't in. I'm not even sure if we'll ever even get our set. Very displeased and will not ever recommend ashley to anyone. Period.

I have purchase both living room sets, and a bedroom set from Ashley. The experience has always been a decent one. I was never impressed how their delivery system works, but was always able to make it work. In the middle of August we purchased a high top kitchen table and chairs. We scheduled the delivery for that Friday. My husband took a 1/2 day of vacation to be home for the delivery. The chairs were the wrong ones, I called the store and the salesman told me he made the mistake was very apologetic. He told us to send the chairs back, and just keep the table. They brought the table in and there were scratches on it, and not all the parts were with it. I was ok with the situation until we went to schedule a new delivery. I wanted it delivered in the evening where so we didn't have to lose anymore vacation time. I was told he has no control over the delivery time. Really? Not even when the mistake is yours?! He said I could do a Saturday, we had plans that Saturday and he couldn't even give me a time frame. I did schedule it for that Saturday, but after more thought I didn't want to break my plans waiting for a delivery of a table I should have already have. I went into the store to cancel, and they talked me into rescheduling for a Tuesday and said they'd put notes in not to deliver until after 5:30pm. I get the call and the delivery is scheduled between 11 and 1. I went back to the store and cancelled the order. They gave me the customer service number since they couldn't cancel it since it was Sunday. I called the customer service number and it was continuously busy. I called corporate, had to leave a message. I did receive a call back, and they could've cared less that we had any issues and wanted to cancel the order. They have just lost a long time customer. That's hard for me since we do have an Ashley credit card and it made it very easy to make purchases. I'm very disappointed with the entire experience. I wish there was someone higher up I could speak with but you can't get through to anyone.

We purshed furniture from Ashley Home Store & Onarea Heath was our Product Specialist. It was a pleasent experience. Onarae was knowledge & professional. He showed us a number of the type of couch we were looking to purchase. He was not pushy allowing us to make our own choice. With the service we received we will return to Ashley in the future.

Horrible. My boyfriend and I purchased a couch and love seat. They said the couch did not fit in the door and would not deliver it. We ordered a different couch which was the exact same measurements as the one we got rid of and they said it did not fit either. We finally received our over sized recliner that fit. We have made our payments and he has been to the store numerous times to sign new documents. They did not apply any of the money to the new contracts when they had to change them because the couches "did not fit". They have also charged us for 2 different warranties. We also paid cash for the loveseat but it's showing on the contract. I assume they used the cash as a down payment and put both of them on the contract but we did not want to finance the loveseat. This has been going on since April and we still have not gotten the issue resolved. He has taken his receipts up there showing we have paid time and time again and still no results. They still can not give us an amount that we owe to payoff. We just want to pay it off and be done with them. I will never buy from any Ashley location again.

ROY the store manager helped us and he was a great source of info on picking out my and my mom's furniture I would definitely recommend this store for all your indoor and outdoor furniture needs

My experience with Ashley Furniture was amazing thanks to Onarae Heath! He was knowledgeable about the sales going on and very helpful with all of my many questions. Thanks Again! Christy Adams-Wernke

This store is very pleasant and Darnelle Thomas/ Product Specialist was superb, explained everything perfectly, and was patient. I would highly recommend that you go to him when making a purchase.

Darnelle Thomas- super helpful gentleman, very knowledgeable, helped me and my super indecisive girlfriend find the perfect couch for our liking at the perfect price. Very respectful young man.

Great employees !! Super friendly and always willing to help! They really go the extra mile !

Roy sold my wife and i a beautiful leather sofa, he was professional and very knowlegable,

Amazing Team here at this Ashley .... forget about everyone else go buy here

Terrible customer service. The store manager Onarae Heath told me he would offer me a "Family and Friends" discount. I decided to puechase and while I was getting the invoice set up he said instead of the "Family and Friends" discount he would just waive the shipping charge since that would be the same thing--he ended up not doing either. They delivered the completely wrong couch and love seat which was the result of an in store mistake. While Onarae was filling out my invoice he was on the phone with a customer who also had the wrong merchandise delivered. I should have seen my future right there. They never apologized to that customer when he was on the ohine with them and they never apologized for any inconvenience to me when they clearly made the mistake. In fact they continually said things like "people make mistakes" and "this wasn't our mistake" even though the delivery team clearly stated that it was a mistake they made in store. I know I didn't ppint to the wrong couch and love seat but another store associate, George tred to pass the blame onto me when speaking with my husband. We never receieved an accurate invoice, never recieved an apology, never recieved any empathy for our inconvenience, never received a shipping credit and had to end up renting a UHUAL (that cost us more than this shipping we are probably still paying for) and driving a 2 hour round trip to pick up the furniture ourselves so that we would have something for our out of town guests to sit on. Thank goodness I didn't fill out the Google Review while I was in the store like they suggested. I was completely disappointed by the level of customer service at this store! I wouldn't recommend it to anyone I know unless you want to but a couch to lay on after they give you a headache.

I called Ashley Furniture store and spoke to Emily. I knew what I needed and she processed my order over the phone. Very pleasant. Great to work with.

Horrible customer service. One couch was damaged upon delivery. They delivered 2 couches that was wrong. And 1 more they damaged again after replacing first damaged one. I was promised a $100 gift card for "trouble" and have yet to recieve it. I have been dealing with this issue for 9 months! No one ever calls when they say they will.

Onarae Heath was amazing. Didn't feel like I was forced upon anything and everything I asked for he showed me multiple choices of. If I need any other furniture i will be coming back to see onarae!

I placed my order over the phone with Mr. Heath at your Cincinnati location. He was very helpful answering all my questions regarding product size, price and delivery. He was very helpful with my order.

Sugey was very polite informative and professional.

Onarae and his team were wonderful in helping me find the perfect furnishings for my new condo. I highly recommend working with them.

Sugey Alvarez and Kenny fischesser. When you go into Ashley furniture ask for these two. They were excellent and gave me tremendous service.

Onarae and George were fantastic! George was helpful during our initial visit, and patient while we continued to add pieces to our order. Onarae genuinely worked hard to ensure we got the pieces we wanted and on time. I would highly recommend them to anyone!!

I went to this store with no intentions to buy and I met Sugey, she helped me pick out my bedroom and living room set and made it affordable with the finance program. I'll be back to pick out a dining table. Ask for Sugey when you go, she's really helpful

Sugey was awesome she helped me pick out the perfect furniture for my home. I'll be back :)

Sugey helped me out and did a fantastic job! She helped me find all my furniture and I was out of there in no time.. thank you Sugey! You rock

Onarae Heath was very helpful and helped us get a great deal!

Just picked out bunk beds for my boys here today. We had been searching for days and had wasted at least 2-3 hours in each furniture store before we stopped here. We were immediately greeted by a nice man named George and were able to find bunk beds and mattresses within our price range and NEVER felt pressured to buy anything like the other stores. George answered all questions thoroughly, helped us at checkout, explained all warranties and even set up our delivery/setup for next week. It was a painless process and we were in and out within an hour. I have two toddlers (1 &2) so spending any more time in a furniture store can be a nightmare. Thank you George for your amazing customer service. We most definitely will not be furniture shopping anywhere else!!!

Very pleasant sales associate. OnArar helped me with not only the coloring but the design. Can't with to get my new couch. Thank you.

I received great customer service very helpful very polite awesome representive

From the time I walked into the showroom, I felt welcomed with great customer service by Justin Oprandy!!!! I didn't feel pressured or that I was being sold. I have been shopping for months for the look that would be different for my space and have paid attention to how the sales people treated me. Justin was very helpful and patient as I selected 6 pieces (sofa, accent chair, lamps, end table, coffee table and art) from different groupings throughout the showroom. He even brought all of the pieces together so that I could see what they would look like together. Justin worked within my budget to help me create a wonderful look for a price I could afford. WOW!!! I have not experienced this level of customer care in a VERY LONG TIME! I highly recommend that you see Justin. I will be returning and sending my family and friends. Grateful for MY shopping experience at Ashley HomeStore because of Justin!!!!

Onarae was a top notch salesman with Ashley Furniture Colerain. He is full of class and professionalism. He secured us the best deals possible for the products we were looking to purchase and took great care of us all around making certain we understood the conditions of the sale and offered recommendations to us to ensure we out 100% happy with our purchase. He took ownership and asked us to contact him personally if we experience any issues. I recommmend Onarae to anyone and everyone that goes to Ashley Furniture Colerain!

Came in and was greeted by onarae Heath and told him what I needed and wanted to spend and he didn't try to sneak in anything crazy he was super helpful and honest and explained everything in detail and answered all my questions. I highly reccomend going in when he's working!

Onarae was very helpful on our furniture shopping experience and answered every question we had. Thank you....

George was very friendly and incredibly helpful made the whole experience easy quick and quite enjoyable.

George E. was very helpful. He had a great personality and was wonderful to work with! We're so excited for our furniture to be delivered.

George and onarae where awesom. If you are going there ask for them.

We had a great experience at the Colerain Ashley HomeStore. Justin did a great job! He was really nice and professional. He answered all of our questions and got us set up with a great new couch! Can't wait for it to arrive. Thanks Justin!

I purchased a bed and positionable base from Steve Grow at Northgate Mall. My son was being very particular, so I spent awhile getting to know Mr. Grow. He made the entire experience enjoyable. This wasn't something I was looking forward to, but after being educated about the products I was confident with our purchase. It's been 3 months now and I am very pleased with the purchase from Ashley and I'm glad i was able to spend some time with Mr. Grow. He's a very enjoyable straight shooter. (Very rare these days) My next purchase will be from Ashley and hopefully Mr. Grow will be my sales associate. Thanks, BJ Roberts

Onarae was our salesperson today! He made our shopping experience fun and stress free! He was awesome! Thank you!!! Penny Fischer

George is a cool dude. Great experience overall. 10/10

Onarae Heath was very knowledgeable and helpful with helping pick out items to furnish my new home. He also helped my sister furnish her home. I will definitely use his services again in the future and would recommend him to any others. Thank you.

Onarae Heath was very friendly help me find several recliners to choose from as well as took the time to explain the difference between each chair. He made sure that I got the best price possible. He showed me the real meaning of good quality customer service.

Onarae was a great help. He showed me around the store and helped me pick out a great bedroom set.

Wonderful! Sold me my kitchen table! Great customer service! Justin Oprandy.. Travis Burgin! Thank you

Onarae Heath was fantastic and assisted me with an issue I was having with my order. Great job and I appreciate the great customer service.

Travis was very kind

Onarae Heath was very helpful. He went over all pricing and options we could chose from. Didn't feel like he was trying to sell us furniture. Showed us everything similar to what we wanted.

Travis was an awesome sales associate who helped us find the perfect sofa and chair for our small space. Friendly and very knowledgeable on the different styles. Would highly recommend!

George was amazing! Super helpful without being pushy. Very personable and made everything very easy, warranty and delivery was super inexpensive and made us confident with our purchase. Thanks George!

Kera was great thanks for your help

Great experience! Travis Burgin and Kera Davis were great!

Travis was very helpful and knowledgeable customer service was excellent!

This is my second time working with Onarae Heath, he has made my shopping for furniture experience great. He was a pleasant young man to work with. Onarae was not pushy and that is one of the things I liked best! Onarae Heath keep up the good work!!

Justin was so great!!!

Onarae and Travis were awesome. Answered all my questions and were very helpful.

Travis at ashley furniture was absolutely amazing and helpful. If you shop here for furniture he's the guy you'd want to see! Customer service is excellent !

My husband and I decided that it was time for new furniture were greeted by the most wonderful and professional employee name Travis Burgin he help us with decision the coolest thing was he moved furniture so that we could decide what we look best for our home we really appreciate people who really cares Thanks Travis.

Travis Burgin at this store. Nice all around sales guy, clean cut and sharp. Very nice guy. Come check him out✌🏿️

Onarae Heath helped us save money and decide the best piece for our living room.

Travis was great got what i needed in a quick fashion

I went into get a black Friday deal but after talking to Steve Grow feel that I got a much better bed. He is so knowledgeable and I appreciate it. Look forward to getting it delivered. Thanks Steve.

Visited the store and was swiftly met by sales associate George Edmonds. He was incredibly helpful and kind as my family and I made our choices for living room furniture pieces. With George's patience and knowledge, we were able to order and check out with ease. Would highly recommend and advise using this store!

I came in with an idea of what I wanted and received great help from the Store Assistant Justin! He was kind and helpful!!

Onarae heath did a great job helping me out when I visited..

I walked in close to closing time but I kind of knew what I was looking for and Onarae Heath was fantastic at pointing out exactly what I would like based on what I described! Such a great experience!

I came into the store looking for a particular living room set. Even though they didn't have it at the store the sales person Onarae was able to order it for me and even help me complete the set with some decor items. Very satisfied!

Onarae was great! He helped my husband and I pick out the perfect bedroom set! He is extremely knowledgeable and very friendly. I will definitely shop Ashley again because of the great service Onarae gave us!

Steve was fantastic!!

Onarae was a tremendous help. We found the perfect sectional with the options to fit us and got a fantastic deal. Friendly, knowledgeable and professional all in one. A superb experience! :-)

Very happy with our service and new couch purchase. Onarae was very helpful and knowledgeable of the products and services

Onarae Heath was very kind and helpful! He made our shopping experience wonderful. I will be returning with future furniture purchases.

Visited the Colerain location today to help my daughter shop for her first apartment. There wasn't any available saleperson and I was getting a little discouraged. We then met a salesperson by the name of Onarae Heath, who completely saved this experience. He was informative and patient which made for a great experience. We left with furniture for her living rm, dining rm and bedroom. We will definitely return.

We went last week to Ashley Furniture. We've purchased their before and have always had a good experience. Nothing changed this time around. The assistant manager Onarae was awesome! He was helpful and patient with us as we looked at furniture and debated on what to buy. I would highly recommend him and Ashley furniture. You will not be disappointed. Steven and Samantha

Onarae was great

Onarae the assitant manager is one of the most helpful sales man my wife and I ever worked with little. He answered all of our questions and was extremely helpful and professional. We will be coming back here soon.