Ashley Store + Outlet | Cincinnati, OH 45251

Went in looked around Rou came to help me and we found exactly what i was looking for and it was delivered in less then a week, thanks

Hello, I ordered a dinette set and after not hearing anything from you all in almost two weeks I called the store. I was told it wasn't yet in the warehouse I asked do you know when it would be i was told no. Then I waited about 3 more days called back it still wasn't in the warehouse. At that point I told the guy that I see the furniture I ordered has went on sale can I get the difference. It was granted. Then I asked about getting a refund altogether and the person said nothing and the call ended there. I checked online again which I did at least every other day looking for updates. Finally last week it was time to setup the delivery, oh happy day. Done that, furniture came today only to be shown the take has a huge hole in the table. So back to where it came from. I'm so disappointed to wait all that time and still not be able to get it, I called and canceled the entire order. Was told I'll get my money back. The fact that you can order furniture and you have to keep checking on it is way too tedious because you all do not send reminders is really absurd to me. Then to get it and still don't have it is doublle the aggravation.

I was told to leave because I look younger than 18 and was asked for id. Told me to leave because they said they were closed when it was 5pm and they closed at 8pm. I recorded interaction and everything

Bought a couch on oct 31 and waited a month to receive what I was hoping to be a great product and ended up paying almost 3000 dollars for a defective damaged couch with what feels like an impossible to reach customer service team the only person that even began to help me was a sales associate named Roy and I genuinely appreciate him actually helping me but the experience with this company today alone will make me never want to do business with them again the couch I received was missing legs for an entire section and was ripped on the bottom as well as a completely damaged cushion zipper which will not close. Every response I got was to send an email but basing off that fact that I can’t even talk to an actual person that works for the company and not a robot. I’m not very hopeful that I will be helped. Be warned or just hope you don’t receive a defective product.

I went to Ashley Store by the Northgate mall and met with my salesperson Justin. This gentleman was outstanding, patient and very knowledgeable with all my questions. I would highly recommend that you seen Justin and his General Manager there for any furniture that you need.

Roy offered an amazing customer service experience. We explained what we were looking for in a new sectional couch for our home and he brought us directly to the couches that fit our needs to save us time. He was very friendly and knowledgeable about the furniture on the store floor. He helped get our furniture configured perfectly for our home and on order so we could start the process of filling our new home. Roy was great and is the reason we decided to purchase from Ashley Furniture and not look elsewhere for second and third opinions.

The guys at the store have been wonderful to work with! They were patient and took their time with us making sure we loved our purchases. We even made the mistake of ordering a couch that was not the correct size for our living room. We were able to go back in (within the time frame) to pick out a different one! Even though it meant more work on their end with the exchange, they remained patient and understanding! Great team of guys at this location for sure!!

I am a repeat customer of Ashley Furniture Homestore largely due to the customer service I receive from Jeremy Barrett, in addition to the products they sell. I've made multiple purchases and have been very happy with all of them. I recommend Ashley to anyone interested in new furniture. Thank you Jeremy for your great service.