Ashley | Cincinnati, OH 45251

Cheick is very helpful and informative. He gave us the most pleasant experience during our purchase.

I would not recommend going this specific Ashley + Outlet after all of the issues we encountered. I would like to preface saying what we could get from our order was nice and of good quality however it does not make up for the hassle. Contant changes in delivery and stock and on top of that this location has been ghosting me a little over a week when I did get the store to answer, Im assuming it was the manager who picked up the phone saying that only our salesman could help us and he was off. Then made him call us while he was on his days off. Ultimately had to call customer care line when the store stopped answering. The accountability from this store was disappointing.

Brian Carias helped me with getting my awesome furniture. He went above and beyond tomake sure i got my furniture in a timely fashion

We purchased a sofa bed in Oct. We give our salesperson – Cheick Diankha, 5 stars. He was informative without being pushy and he was responsive throughout the process. We also give the delivery crew 5 stars – they were both competent and efficient. The sofa bed itself is what we expected, and it is a nice addition to our household. We did have trouble along the way. If you are ordering a piece of furniture that requires removing furniture from your house to make space, ask what the policy is if the furniture being delivered is broken or late. We rate the current policy 2 stars. The sofa bed that was on the truck for delivery to us was on time, but it was broken. Due to liability, even if it was usable, it could not be delivered until a replacement was available. We had removed our couch from the living room the day before and now had very limited seating in our living room. Knowing that there are showrooms full of sofas and loveseats in the area – including an outlet with discounted product, we requested that a temporary replacement be delivered until the sofa bed we ordered could be delivered. We were informed that was a violation of company policy and we would have to be charged for additional deliveries if we pursued that option. Based on this response, we sat on cushions on the floor for 1 week+ while we waited on our new delivery. We did get a 10% refund for our troubles, but we would rather have been sitting on furniture if we had a choice.

Cheick was very friendly and helpful, furniture delivery was on time and convenient!

If I could give zero star I would. Worse customer service I have ever experienced. Getting anyone to call you back or answer the phone is impossible. Waited 7 weeks to receive wrong loveseat and damaged sofa. They refuse to come get damaged sofa and return my money. Sofa has a piece of wood under the fabric on the arm. After assured me they were picking up damaged sofa I waited 2 more weeks to find out that was a total lie. And They won’t give money back until they pick it up. So basically took my money. Beware!

Curtis the GM and Robin the Sales Associate were both first class ... They helped answer all of my questions from design, to staging, to delivery, and setup ... They were prompt and courteous ... Curtis even helped me add a piece on to my delivery so that it still delivered on time ... They were first class all the way ! Highly recommend using them ... J. Knab - Black Friday Buyer Post My Review on Google