Ashley | Cincinnati, OH 45251

Was in Northgate Mall

I did research, salesperson was great! I knew what I wanted, he made it happen. I am looking forward to delivery.

Terrible customer service. Ordered a dining room set in June, was delivered in July. The delivery guys, (a sub-contractor), dropped the table base and the buffet from the truck onto our driveway. Had major damage but said they have to leave it until it could be replaced. Replaced it 2 months later but the new table could not be put together due to the necessary hardware being missing from the packaging. I was told someone would call me that day to schedule a service call, needless to say that did not happen. I called them 2 weeks later and was told they knew nothing about the missing hardware. I finally told them to just pick up the set as I don’t want to deal with their nonsense anymore. They said I would have to pay a 15% restocking fee to take it back.

Quality products,great financing last but not least warranty period on their products.

Very unprofessional at this Northgate location! terrible customer service to say the least!

nice solid and colorful furniture

Not much in the way of living room tables to choose from.

Love my bed frame. Box wax damaged during delivery however, bed frame wasn't effected. The hardware was tossed around the box so I was nervous I didn't have all the pieces. I did find them all! Billing is another story. My bed was purchased Feb 19th and shipped/delivered March 3rd. I was just notified today, July 25th that I had an outstanding balance. I never picked 6month financing during checkout so beware that your card may be charged 4 to 5 months later after purchase. Unsure if I'd order online again. At least I know now that they may not charge me until 4 months later.

Roy was very helpful and found me the sofa that fit my needs.

Curtis is outstanding! I’ll do all my future business with him! Thanks Chris Henson