Ashley Store Columbus, OH (Sawmill)

All of my deliveries were on time with very courteous drivers. Our salesperson was great!

Allowed me to take time in making my purchase decision

Lisa K was beyond helpful and took the time to help us work a perfect couch into our small space!

I had a great experience at Ashley Furniture today! I was assisted by a lovely sales associate named Lisa. She was extremely helpful, super friendly and made the entire experience so much better. I will definitely return for any future purchases!

Lisa K. Assisted me today she was wonderful and very helpful. She showed me different products and was very knowledgeable.

Lisa K. was a great help and very friendly!

Lisa K did a great job getting me together and having me leave with a new couch ordered.

Very helpful and found what we were looking for!

Lisa K was the most patient, helpful and honest sales associate to work with. She gave us plenty of space to look around, but was available to answer all of our questions when we were ready.

Cody was awesome to deal with!

I recently purchased a new mattress and adjustable bed frame from Ashley on Sawmill, Nicki answered all of my questions and helped me stay on budget. The delivery was quick and easy, I highly recommend shopping here.

Madison is agreat sales person. Showed many different styles of furniture nwe were lookin at. NOT a pushy sales person. Delivery was terific, on time, professional and cared about coming into our house. Assembled and put furniture where my wife wanted it. A++ service!

Had a great experience purchasing my first couch with Ayesha, can't wait to have it in my house!

David Wallace was great. This was the easiest sofa shopping ever!

David was professional and went above and beyond to ensure a great sale experience! Thank you David and Cody

If you come here I highly recommend Ayesha!! This is my first review I’ve ever made if that tells you how great she was!!

David D was excellent. He helped us identify the best item for our needs. He was knowledgeable about the product and suggested the best options. At no time did we feel pressured to buy. I would highly recommend him for your next furniture purchase.

Lisa K helped me purchase our sectional and ottoman. Very knowledgeable, efficient , detailed and friendly. Answered all my questions about financing with ease. Definitely recommend her and will look for her with our next purchase at Ashley.

Very helpful Fun to work with

From start to finish, David David was outstanding. He helped us narrow down styles, stayed within our budget, and offered honest input that made such a difference. His eye for design and attention to detail gave us total confidence in our choices. He didn’t rush us and made us feel completely at ease

David Craddock (David-David) at the Sawmill location was absolutely amazing. He was very informative and answered all of our questions. He wasn’t pushy but he was also attentive and available when we had questions. 10 out 10 would recommend him to anyone that’s looking for furniture or a new bed.

Our salesman, David Craddock, is amazing, very helpful. I will definitely be back for all my furniture needs

David has been amazing both times we have worked with him!

They had the bed I wanted in stock and were able to deliver/assemble it two days later. Great experience.

Our furniture was purchased under a year in a half ago and financed through this retailer. Upon delivery, we immediately documented and reported visible structural cracks in a bed frame along with other defects. While one item was replaced, the remaining reported issues were never repaired or replaced despite multiple follow-ups, emails, and providing requested serial numbers. The bed has since collapsed under normal use, confirming that the originally reported cracks were structural. No technician was ever sent, and service requests were not resolved. We are now escalating this matter through formal dispute channels due to the lack of resolution. Customers reasonably expect that documented delivery defects will be addressed promptly and professionally. We encourage prospective buyers to thoroughly inspect all items at delivery and understand how post-delivery service issues are handled before purchasing. Please check their Yelp reviews.

Davis did a great job today! Very helpful and thorough.

David helped us find the perfect couch. Best dressed furniture sales associate I’ve ever seen.

David helped us- he did an excellent job!

David is awesome! Super friendly, super helpful, great dude.

David David was excellent. Very attentive and knowledgeable. Couch I bought was 100% better than the couch I sent back to Wayfair

David David was courteous, professional, knowledgeable

Ayesha was so helpful! Very knowledgeable about everything. She’s fun to talk to, would recommend to help!

What an expirence. Going in, I heard a lot of bad things about the service but I knew the quality of the products. I had Austin show me a piece that sold itself it was so beautiful. Then he went into the quality. I have no sense of style he helped me figure out every style and really envision everything. Then we had a small snafoo with delivery and my guy Austin went above and beyond and delivered it himself. Everyone's expirence is valid but im glad I took a chance. Best expirence

Overall the experience was great andwhat made the difference was Lisa K she was patient, knowledgeable, and genuinely helpful from start to finish. She took the time to understand what I needed, explained options clearly, and never rushed the process. The whole furniture purchase was smooth and stress-free because of her. Highly recommend asking for Lissa if you’re shopping here.

A very good experience. Knowledgeable staff. They did everything we agreed upon.

Ayesha was so kind and easy to work with. No pressure great ideas and feedback. An absolute pleasure.

Ayesha is dope, helped me furnish my nee apartment. Love her

We had a great experience shopping at Ashley Furniture! Professional and helpful sales person Madison! We found exactly what we were looking for!

Lisa K was fantastic. Great service, clearly answered all of our questions and made us feel valued as a customer. Great experience!!

Ayesha was so pleasant with us at the door. Listened to what we were looking for and shared with us the specials. She was so helpful in us getting exactly what we had been looking for. She was such a joy to work with. Thank you so much.

David was fantastic. He let us think through our purchase alone and was available for all questions. It didn't feel like he was pushing us to make a decision

Lisa K THANK YOU!!!! Lisa helped me purchase the MOST BEAUTIFUL canopy bed today, I am in love!!! Thank you sooo much

Ayesha was an excellent sales associate to work with. Her kindness and sincerity was so very appreciated and she made our shopping experiencer wonderful!

Mr. Cody provided exceptional customer service from the moment my mother and I walked into the store. He listened and was attentive to our needs. We will continue to do business with Ashley’s because of the great care we received from Mr.Cody! Thank you for the love you show-your customers.

David provided excellent service, super helpful, very knowledgeable!

David did a great job w helping us today

In November of 2025 my husband and I went to the Marion Ashley store and we bought a Nector mattress and we also bought the sheets, pillow and cooling pad for extra money so that we could get the 365 day warranty well the cooling pad isn't cooling, it's very slippery and cause your sheets not to stay on the bed. The pillows weren't as comfortable as the ones in the store and when we tried to send them back they wouldn't take it they said it was a 72-hour agreement that I signed. I was sick and I didn't read the agreement and nobody informed me of that while I was signing. The sheets are wonderful but the other two things not so much so I just want to let people know that before you buy their pillows or their cooling pad don't. Also the mattress is being replaced because it broke down.

Lisa K was very helpful and got us taken care of quickly Would recommend!

Lisa was a huge help and super nice! We got a great deal on a new couch and most prices were better than what I expected!

Bought a 5pc dining set with a professional help from Lisa Kruszynski. She has a great ability to understand what I was looking for, so showed everything that might be interesting for me with description and explanation. She is a professional, helpful and nice salesperson. I would come back to her if I needed another piece of furniture. Thank you!

Great service and friendly. Lisa K was great!

Lisa was very helpful in choosing a new sofa.

Lisa was a big help in identifying two new bedroom sets for our kids. Made the experience easy and no pressure.

David was super helpful! We were in and out within an hour and a half. He was able to answer all of our questions!

David did a great job!

David helped out pretty well. Had a good experience

David was super friendly & very helpful!

David helped us select a nice deal for a couch. 10/10 would recommended him to help you on your order!

David was fantastic! Super helpful & personable

David was very helpful and didn’t pressure us in any way. Great experience!

David did a fantastic job working with us on our purchase!

David was very personable, knowledgeable, and great to work with with. Would highly recommend doing business with him.

David was the MAN. Huge help, Very personable, Very knowledgeable. Give this man a raise! 👏

David was great with helping us find the perfect mattress!!

David was very helpful

Lisa made selecting a recliner for our baby nursery so easy! She was helpful answering all our questions but not pushy like many furniture stores can be. Then she made sure we had all the information for warranties, delivery, etc and we were out quickly! Highly recommend

I loved the way Austin Demoed the couch and made the modular setup fit our current home with multiple options that he thinks would suit the space ! He was very knowledgeable and knew what he was talking about. It was a bit awkward having another sales person jump in and try to steal the sale once my wife came in minutes after me but Austin handled that very well and didn’t mind splitting the commission. Overall if it wasn’t for Austin’s charismatic and upbeat energy we would have gone to a different place ! THANK YOU AUSTIN!

Lisa K was very helpful and informative. Process to purchase was simple. Looking forward to my new furniture set!

David was very helpful, attentive, and informative with great attitude. Can’t wait to get our new bed frame!

David was very kind helpful! Excellent customer service!

Lisa K was so helpful! She was able to answer all of my questions and got me everything I wanted. I highly recommend going to see her at Ashley.

We had an excellent experience ordering our kitchen table and chairs. The delivery was easy and they sent tracking to know where the delivery truck was. Will definitely recommend to my family and friends.

Great service and a very friendly store. David was helpful, knowledgeable, and made the whole experience comfortable with no pressure to buy. I’d definitely recommend Ashley Furniture.

We had a great experience buying a couch and sofa from this store. The rep we worked with was helpful, we were able to find a couch/sofa we really like, the cost and purchasing process experience was good, and delivery went well.

David was are sale person he was amazing from being to end . Come check him out!!

Excellent service, remembered my name from a previous visit.

David David did a great job of describing and assisting us.

Went in to buy a couch and snagged a deal with Lisa! She was great showing me around and giving me options.

David David was a tremendous help during my buying process!

David was an awesome caring salesperson!

David was a great help for us, in purchasing a bed frame! Highly recommend him!

David was very knowledgeable and super helpful! Great customer service!

Worked with David, he was extremely helpful and knowledgeable about all the products. He answered every question thoroughly.

Big thanks to David for helping us find a couch and getting us a great deal!

David was so helpful!! Thank you!

David David was amazing helping my husband and I pick out a bed. He was very knowledgeable and very friendly!

David is the guy to talk to! He was able to answer all our questions about our 2nd Ashley's couch we purchased!

David did an amazing job helping us out today, while allowing my husband and I time to talk and discuss privately as well. Thanks for your help!

David was very informative and easy to work with.

David was a great help to us!!

We recently bought furniture from the Ashley store on Sawmill Rd and 161 in Columbus Ohio. It was one of the most pleasant experiences I've ever had while furniture shopping. Our salesperson, Austin, was amazing. He was personable, knowledgeable, and patient. When we are ready to buy furniture for our family room we will return to this store and work with Austin again.

David was incredibly helpful!

Nice people , good quality product

David was very helpful helping pick out the right mattress and bed frame.

Lisa K was really helpful and great to work with!

David is the man he’s awesome.

David is great to work with! He let us shop at our own pace but was always available for questions.

David was a great sales person. Found us a mattress in our price range, and did not try to over sell us. Also just a great personality for sales. Will go back to him in the future.

David was a great help in purchasing our dining room table!

David was super helpful today getting us set up with our new couch! We were happy with the whole experience!

Lisa and the entire Ashley team were incredibly helpful.

The store was clean and organized. The staff were friendly and not pushy. Our purchase was quick and easy and the chair we bought was delivered within 3 days. Delivery was easy and the men who dropped off our chair were very nice and helpful. I felt the chair we chose was an exceptional value.

David is awesome, let us shop and was able to find our recliner in less than 30 minutes

David David was great, he helped us with the perfect dining table and bench set. Definitely recommend this store and going to David David!

Amazing customer service David is amazing.

David was super friendly and very professional! Great service, awesome prices and quick check out. 5 stars! ⭐️

Quick and efficient. Very helpful.

Lisa K went above and beyond to help me get the items I was looking for. She was super helpful, patient, and kind. Thank you Lisa for all you did to help me.

Davidx2 was a great salesman! Easy going, no pressure! All around great experience!

Lisa K helped us today at Ashley Furniture today. She was very welcoming and answered all of our questions. A+ service from her. Thank you!!

David was very helpful

David is great!!!

Fast and professional white glove delivery!!

David and Madison BEST EMPLOYEES EVERY so helpful

Lisa was kind, patient, and willing to answer all our questions! Easy to work with!!

Cody was very helpful and efficient when helping us find a couch!

Nicki was the best help we need to buy furniture for our new home!

David and Cody did a great job helping us today with our purchase! We will recommended to friends and family.

We had a great experience at Ashley furniture. Nikki was a wonderful help but not “too helpful”. The purchasing process was also very easy. Definitely recommend Ashley.

Austin was very helpful!!!

Everyone was so nice and accomadating

David was very helpful and answered our questions quickly. Very easy shopping process!

Nicki was easy to work with, polite and extremely helpful. Her knowledge and patience were truly appreciated.

David was great to work with. Gave us plenty of time to find what we wanted.

David and Ebony were fantastic! 10/10 recommend!

David made the couch purchase process so easily and seamless! Highly recommend working with him!

David was great. He listened to our needs, answered all of our questions, provided us with options within our needs, and gave us time to decide without any pressure.

Lisa did such an incredible job helping us pick out our new couch! She made the experience fun and answered all of our specific questions about our favorite options. Definitely would recommend checking out Ashley Homestore if you're planning on buying any furniture pieces any time soon.

Dave was fantastic! He was patient, knowledgeable, and transparent every step of the way!!

David was awesome explaining everything and helping find a new sofa!

Amazing customer experience

Nikki was very helpful and patient with us. Definitely recommend her.

David was great ! Thank you.

David was an incredible help in picking out new furniture for our home. Highly recommend buying from him, 10/10 customer service experience

Bought home furniture from David and had an amazing experience!! He was super helpful and patient and helped us pick the best option for ourself!!!

Daniel helped us buy the furniture. Helped us a lot. Very friendly environment!

Lisa was great to work with at the Sawmill road store and helped me narrow down my purchase. I'll definitely be back!

David was awesome! He helped me out so much

David was wonderful! Professional, courteous and very friendly and knowledgeable. Great experience.

Had a great experience purchasing a couch from Ashley furniture! David was awesome to work with!

I called this place to see if they had a discontinued and very hard to find piece of furniture. The associate I spoke to was so helpful! They gave me all the information I needed.

Lisa was wonderful to work with!

David allowed me space to try out recliners but stayed within contact in case we had questions. Good experience!

David and ebony are the best. very helpful!

David helped me and my husband buy a new loveseat and the process was so easy! Checked in throughout our shopping process and was very knowledgeable.

David was super helpful, super excited about our new loveseat! Thank you David!

David from the Dublin store was outstanding. Once I explained what I was looking for, he solved my problem. Outstanding service!

David was wonderful to work with! He was able to show me exactly what I was looking for. Would definitely recommend him!

David was awesome!

David was amazing

David was absolutely amazing! Very friendly and made my best friend and I feel very welcome. He was very helpful and willing to help us deciding on what to go with.

David was awesome and very helpful in picking out a new couch.

David was very helpful and patient as I navigated buying a new couch! Go see him for your furniture needs!

David was on point. Super responsive and helpful through the process of getting our sofa.

Nicki was exceptionally nice and helpful.

Austin was wonderful to work with. He went above and beyond to help us find the table we wanted. Thank you Austin !

Dakota was great! Helpful and knowledgeable with our mattress shopping!

Jennifer was super helpful and took the extra time to move furniture around to help us find what we wanted.

Great service! Very easy to work with, no high pressure sales tactics.

Dakota Cochran did an awesome job from start to finish in selling us our sectional sofa! And the customer care team with Ashley has done a great job at answering questions and providing quick help when needed. Thanks to Ashley /Dakota for a job well done!

It was so easy-we walked in looking for a recliner and Maddie took us right to what we wanted-size, color, features, etc! -and it was on sale! Ashley showrooms are lovely-so many ideas and knowledgeable associates!

David did an excellent job. Very personable and patient.

Cody was wonderful !

David did awesome !

David was awesome! Amazing dude who really knew his stuff and was respectful!

David did an awesome job.

David was awesome!

Recommend 💯 . Was treated like family . So happy with them

Lisa K was the best! She showed us exactly what we needed & was so nice & friendly. Go see Lisa K!!

Very knowledgeable and super friendly

Its been a pleasure shopping with Ashley home all thanks to David. He was awesome helping us making the best choice for our new place

Salesman was personable and Delivery people were very nice.

David was very helpful you should be a star

David was fantastic. I’m not a shopper but he made the visit very productive. He helped us find exactly what we were looking for.

I shopped Ashley online then I called the store. The salesperson offered me a lower price for the item than the one that was listed online.

Worked with Austin... Purchased a sectional, lamp and a mirror and was told I had a week to return anything. Brought the mirror back the next day and, even though I asked - he didn't give me a receipt or proof that he'd accepted my return. Two months later, I went to pay my bill and realized the mirror was never taken off. Spoke directly with Austin on Saturday who said he'd get it taken care of on Monday. Called back Thursday when it was STILL on my bill. Was told that Austin had never actually marked the item as returned. Finally spoke to Frank who told me it would be taken care of and that it would come off my bill in 30 days... It's been much longer than that and the charge is still on my bill. This is a horribly shady business practice and it's still not resolved.

David and Lisa were wonderful! David took the time to explain the difference between items, the values in detail and was very professional. Lisa was extremely helpful too. We have worked with Favid and Lisa before and we strongly recommend them! Please ask for David and Lisa! We are very pleased with them!

David was very professional, helpful and patient with me while I was making decisions

Ebanee did an amazing job helping in making our purchase and also Madison

Ebanee bond did more then an amazing job helping us pick out my new dream bed ♥️ definitely coming back to purchase more and a special thanks to Madison

David helped us with all the details with the furniture options. It was a pleasant experience shopping at Ashley Sawmill.

Great help, very professional and polite.

Dakota was very professional in helping us find the perfect family sofa to meet all of our needs!… also pretty relatable and easy to talk to. Thanks buddy

David was great!

David was great!

Madison and David were knowledgeable and helpful, but not pushy.

Great customer service

Just purchased a sectional today and I couldn’t be happier with the customer service David C. provided. He’s very pleasant, patient and genuine. I can’t speak to quality, delivery etc. yet as I’m having it delivered in couple weeks but if your in the market for new furniture I definitely recommend David at the Dublin-Granville location in Columbus.

David Craddock was awesome. Excellent attention to details, got exactly what we wanted.

David was very helpful and found a sectional perfect for me and my space.

We worked with David through the whole process. David is very professional, patient and really nice man! Thank you David

David was wonderful from start to finish. Extremely helpful and kind. Not pushy and didn't hover. Absolutely wonderful!

Start to finish all fantastic!

David was very helpful & efficient. Not pushy at all. Great experience.

David was great! He gave the right amount of space for me to look around but was available for questions anytime I needed it.

David was amazing! Not overbearing but super helpful and informative!

David was super helpful

Great customer service really helpful. I’m gonna be Furniture thanks

Dakota was great, would definitely request him again. We described the features in a couch we were looking for and he showed us three choices. We liked them all, but went with the Acklen Place sectional. Did a chaise, middle recliner and end recliner as one set, then two end recliners as a second set. We love it, no regrets. I am 6'1", so often find couches don't offer much head support for me, but this set does. I never knew how much I needed the separate head recliners! The oversized ends are also great, making the two piece set a good size. To be fair, I will mention the two left piece controls do not match the two right piece controls, but they are sending a tech out to resolve that. Mistakes are made, still 5 stars when they resolve it correctly. Bought a chair from Ashley Furniture years ago, but this is our first set with them. Will definitely shop with Dakota at Ashley Furniture in the future.

Lisa and Madison made my visit in super easy! They were helpful without being pushy and very transparent about everything!

David² is awesome. Finally found my chair. Thanks.

David did a great job helping us get our bedroom furniture squared away. He also sold me a pillow I’m not sure how I have ever lived without!!! Thanks David

Customer service from David and Dakota was excellent. Have shopped here before and will return.

David did a great job. Easy to work with.

Make sure you ask for David while you're here. He was a great help in finding me a sofa and had the perfect amount of energy and engagement.

David David did a great job helping us out finding a couch!

Lisa K. Is an asset to Ashley’s! She truly values her customers. She takes the time to listen, help and go the extra mile! We truly love her! She needs a raise!!!!

David was amazing!! We are so happy to have shopped with Ashley!

Worked with David, amazing customer service. David is very knowledgeable and answered all my product related questions. I would highly recommend him!

David was great!!! No pressure yet extremely helpful and patient

Frank was incredible! Showed us everything we were looking for and gave us a deal we couldn’t turn down. Thank you so much for helping us get a new bed!

David was great !

David was very helpful!

David was great!

David David was awesome in helping us pick out the perfect mattress!

David-David was awesome getting us a great bed setup!

David was a great salesman! I would definitely recommend him and the store

Lisa K was awesome and made us confident in our purchase, would definitely recommend!

Lisa K was super helpful in finding the items we were looking for and went above and beyond giving recommendations and price matching. Can’t wait for our furniture to arrive!

David David was great! He was a huge help. He was very patient with us, while shopping with our young daughter. 10/10!

David David is the man! Definitely recommend

Cody Burnette was very helpful and knowledgeable about the products. Service was great from beginning to the end of the sale.

David did a great job - super smooth experience.

David was incredible. It was super easy. Not pushy. And we came back the same day to get our furniture with flexible delivery.

We worked with David David and had a great experience. He worked with our budget, gave us all the info and options we needed, and was never pushy. Definitely recommend!

David D greeted me with a huge smile and big hello. He took me directly to what I wanted and explained things like availability, delivery, and warranties. Very pleased

David was awesome

David is the best and quickest.

David provided excellent service

David was great! Very helpful.

David was very knowledgeable and incredibly informative about the furniture I was looking for. He was extremely helpful.

David is awesome to work with! He helped me find just what I needed.

David David was so helpful!

David David was amazing and extremely helpful!

David David was very helpful in the process to find a living room couch! Thanks

David was great!

David David was outstanding! Great job.

Great service, very friendly salesman. Not pushy whatsoever and helped us find exactly what we were looking for and found items that were perfect for us.

Lisa is the best! She made the mattress buying experience great. She is very knowledgeable and helped us choose the right mattress for us.

Really pleasant experience. Lisa was very friendly and knowledgeable. Delivery came earlier than expected

David was fabulous! Showed us exactly what we were looking for. Answered every question I had. So happy with our experience!

David david was super friendly and helpful! Got us the exact couch we needed.

David was awesome with explaining our mattress selection and items we purchased with it. Also with all of the savings.

David was a great help while couch shopping. Was very clear and worked us through the troubles of furniture shopping

David was very helpful and attentive!

Very friendly and helpful staff! Thank you for your work, Madison!

David, is awesome to work with.

David (D2) was great to work with.

David at Sawmill was great! Very helpful!

David was absolutely amazing! He was extremely knowledgeable and pleasant throughout the shopping process. David, provided me with different options and offering items that weren’t on the floor but available to better suit my needs. I’ll be back the next time I need furniture! Thank you David!

David listened to our dreams and dislikes. He also showed us options on the floor and clearance. David was very patient and socially talked with us. Thank you David.

David was incredibly helpful! Thanks for helping us find furniture today!

We love our new recliners, Nicky at Ashley’s made purchasing these an easy process. She patiently answered all of our questions, provided us valid information on available stock and met our needs. We appreciated the no hassle service and purchase. The delivery was scheduled within a couple days; the delivery was quickly and smoothly completed. Thank you!

Good staff and great selection

David is the Best! He got me what I needed and at a Great Price!

Austin Kieffeer Good person welcoming i’m satisfied

David was extremely knowledgeable and professional. Recommend him highly.

David did great at helping me select the right couch!

Lisa Kruszynski, she is incredibly helpful and knowledgeable about the products. She a true delight to work with.

David was amazing! I was spiraling after the mattress I really wanted for months was discontinued. I went into the store and he really helped me find a close perfect match! He got me a great deal on it and I really appreciated the extra mile he took when “deals” are hard to come by these days. THANK YOU!

David was great!

David was super friendly and helpful with everything we needed!

David was great made the sale process easy let me walk around on my own at my leisure. Check out fast and easy

Quick and easy service, no pressure sales. Thanks David!

David was fantastic!

David David was awesome! He helped us find the perfect couch for us!

I had a very positive experience. I was greeted at the door and I told the salesperson I was looking and not buying today.The salesperson let me look and but continued to check in with me every so often to see if I questions never pushy.I ended up purchasing living room furniture there, that day. They also were able to HOLD my furniture for a month until my flooring and painting were done.

David David was super helpful!

Dakota was top notch. Super knowledgeable and friendly.. Honestly made a stressful purchase a breeze. Highly recommend.

Friendly and helpful service, reasonable prices, limited options in store compared to online.

David and Austin great job!

David was so easy to work with. He is a no hassle salesperson who gives you the space to wonder and then answer your questions when you are ready. He made this transaction smooth and I am excited about my new furniture!

David did very well.

Ordered a full bedroom set ($3,500). Process in-store was great, Rick Lehst was fantastic to work with. The delivery and customer service experience after the sale couldn't have been worse. Everything in the set was delivered except the box spring. I was told they loaded the wrong size in the truck and someone would be in touch to bring out the correct size. Nobody called, waited two days. I finally reached out and have been ignored, accused of being dishonest and given the run-around. It's been a week and still not resolved. Can't sleep in the bed without a box spring. I will never do business with them again, all over a $200 box spring that Kristian with customer care via text won't help me with. I finally ordered a box spring from Amazon just so I can sleep in the bed. Avoid doing business here.

David David was an absolutely amazing help, staying later than the store closed and making sure we had the best help possible. He literally helped me choose a couch when I had no idea what I wanted when I walked in. Amazing help from David David!!

David was amazing and helped us out as much as he could.

I had a wonderful experience at Ashley furniture with both Rob and David David the first, they are both true gentlemen well trained and well respected and they treat their customers with the highest respect

David David was freaking amazing. Was very helpful and made the experience 100% better.

Changing my review from 5 to 1 star. I was told in person that they price matched my order to the website to save. They promised a competitor price match in person and in my paperwork. When I called because I found my sectional for almost $500 less plus free white glove delivery (I paid $279), they refused to match and told me they never applied any discount on my original order. Seems like a weird sales tactic lying to a customer telling them you gave them the best price in person, then another employee letting you know a discount was never applied.

editing my review because of the awful customer service and delivery service that myself and my partner have received. the price of the couch we ordered was put on a significant sale online, several days after ordering. it is written in our documentation and verbally explained to us that we can price match if the price lowers before the delivery date. my partner called and inquired, and store staff (no name given, of course) was extremely rude to my partner and hung up on her. we were just interested in seeing if we could get that discounted price, that’s all. then, the delivery company claimed that they could not deliver our couch because they were worried about their delivery truck “hitting our power lines”, y’know, the ones as tall as our 2-story apartment complex. they left without warning and with next to no communication or without a chance for us to respond. my partner has attempted to call, text, email, use the web form and live chat to no avail. what an absolute joke. it’ll be even more of a joke if we are charged the $100 re-stock fee for the delivery company’s inability to deliver or have any decent communication, but we’ll see I guess. I won’t remove the part about david and frank, because they were genuinely great, but everything after the fact has been awful. now we are without a couch for who knows how long and out $2,500. ————————— david and frank were great in helping us get a new couch and coffee table!! way easier than buying a car, that’s for sure

Dakota was extremely knowledgeable and helpful and even stayed after his shift to help us out

Lisa was great to work with today. Very knowledgeable!

Every thing was perfection from the time I entered the store - greeted by Dakota - I shared what I was looking for - he took me to the chair ottoman set - we discussed - I walked around he came back with delivery answers - paid for my purchase - he walked me through the delivery process - delivery day two great men arrived we chatted - they brought my items in - assembled them - placed them - we chatted - super friendly - they removed packing and off they went - I could not ask for a better experience - thank you.

The sales staff was friendly and knowledgeable. Delivery was very smooth and the delivery people were courteous and thorough.

Dakota is, without a doubt, the best salesperson I’ve ever encountered. My wife and I originally planned to purchase our furniture and bedroom set from Value City—until Dakota completely won us over. His service, knowledge, and genuine approach changed everything.

Dakota was amazing. 10/10 highly recommend . We came in for a new couch and we ended up leaving with a new couch and fully furnishing our bedroom too! We will definitely tell all our friends to come shop with Ashly furniture and ask for Dakota.

Austin rocks! He suggested that I buy these pieces for my entertainment room but I was hesitant. So I bring in my wife who wasn’t sure either. Austin was patient, polite, and professional throughout our several trips back to Ashley. Finally, I ask him are the pieces really worth it and his response was perfect, “you won’t regret it”. So we pull the trigger and have the furniture delivered and setup. Several months later, the purchase was probably the best thing I’ve done short of marrying my wife. Everyone who visits and sits on the furniture loves the pieces. Guests use words like, “I’ve never felt so regal”, “I’m never leaving this chair”, “wait, it has massage and heat features” and “these are perfect for this room”. Austin was spot on, we love the furniture and have zero regrets. Thanks Austin!

Thanks so much Dakota! Great selection and great help

Met Wonderful Lisa on Ashley homes.. was really helpful and very professional. She patiently listened to our need and range of options - helped to find our products . Thank you Lisa

Lisa K went above and beyond to help, and I found what I wanted! She has great customer service. She puts the customer in charge. I'm glad I met Lisa today, I got my recliner.

David David was great.

David was awesome! Found exactly what we were looking for!

Lisa was outstanding very knowledgeable and friendly.

Excellent customer service, understood the product well and gave great advice.

Lisa was superb and showed excellent customer service. She was there when we had questions and gave us space to shop around. The best service ever and we definitely go back to Lisa when we are ready to purchase more furniture. Highly recommend!!

David and Nicki are amazing, thank you for all the help!

David David was so helpful and went the extra mile to get us exactly what we wanted with quick delivery!

David and Austin were extremely helpful and were able to help us find EXACTLY what we were looking for! Great service and much appreciated!

David was great! Extremely helpful and knowledgeable

Ask for David!

Customer service at the store Dublin-Granville Road in Columbus is excellent! Maddie was our sales girl and she did a great job. Great communication, she was very pleasant and knowledgeable about the furniture in the store .We had a mishap with the delivery and Cody the manager, went above and beyond to ensure that the issue was corrected and that we were happy. I am more than happy with how the situation was handled. I was treated with respect, and Cody did all he could to correct, the problem in a timely manner Ashley Furniture will remain my furniture stop of choice!!

David was great in assisting me with my new love sofa!

David was fantastic! Never felt pressured. He listened really well to what we were looking for and helped us find the right couch. Loved working with him and Ashley furniture.

Great service from David to get a new mattress!

David David did an awesome job! He has a great personality.

David helped me during the call a day before and then I came in to apply for financing for the purchase he quoted me. Everything went smooth. I wanted to make sure that assembly and delivery was included.

I get help from Rich to find a suitable living room and dinning table,he is so nice and and so helpful, it is a pleasure to work with him.

Very attentive and informative! He helped us get a sectional, and it was great!

David did a great job.

Rick helped us pick our dream table! He was informative and made the process quick and easy!

I had a very good experience at Ashley’s. I had done my homework so I basically knew what I wanted. Frank answered my questions so I was in and out in 20 minutes. Thank you Frank and thank you Ashley’s. I have never been sorry for shopping here.

Awesome Service!! Madison was very knowledgeable and helpful.

Rick was so helpful! He helped me find the perfect mattress and bedroom set. Thank you so much!

David was the best!!!!

Austin did a fantastic job helping my husband and me find a great sofa for our new home. He never gave the vibe that he was simply trying to make a sale, and legitimately seemed to care about the dimensions, style and price we wanted. Overall a great experience.

David was the best! He gave us space to shop and researched what he thought we were looking for! He ended up finding us exactly what we wanted! Very thankful for him!

Came in to purchase a sofa and spoke to Dakota who was very nice and showed me bed frames and I bought a bed frame the next day for my mom who needed a lower bed with a frame. Want to thank Dakota for this. Very good service above and beyond. Thanks!!!

Dakota Cochran provided excellent service and was very accommodating!

Had a great experience getting a sofa, and David David was excellent in helping me with that!

David was absolutely incredible!!! So personable and helpful!!! Enjoyed our experience at Ashley!

Rick was wonderful!! He answered all our questions openly and honestly, wonderful experience 10/10!! 🤩

Very good experience. Wonderful helpful sales person. Nice furniture. Good prices!

Took down my first google review so I’ll write it again ! Paid extra to have items inspected and they failed to do that and now we have to wait another 2 weeks for our correct items . No compensation or urgency! Disappointing and embarrassing

Austin was very knowledgeable and professional, following up with me several times. I'm very pleased with my purchase.

Dakota did a fine job

Rick was great

David provided Exceptional service for my husband and I. Thanks David!!

David was our guy…best experience!

David was very helpful and courteous. Thanks!

Great experience buying a bew mattress with David!

David David was excellent! So helpful! Wouldn't have been the same without his amazing customer service!

David David was amazing! He was super helpful and great to work with!

David was very helpful and helped us find a great sectional for our home.

Great experience at Ashley. David was such a great help to my husband and I. He was patient, kind, and helped us make the best decision.

Rick was awesome. He led us to exactly what we wanted on the first try!

Rick made everything easy and knew exactly what i needed

David was our salesman and we're happy with the service we received. He was willing to check on several different options for us regarding fabric and colors, delivery schedules, and offered us suggestions based on what we told him we were looking for. No hard sell or following us around, but he did check us. If you're going in there, seek out David. You'll be glad you did!

Worked with David David and couldn't be better. Very personable, no pressure, and kind. Id definitely recommend him/them!

Richard Lehst was awesome! Great personality! Give this man a raise! He was very well versed in the manufacturing and quality details of items we were looking at. Spending big money isn't always fun but he made it enjoyable. Will definitely be coming back and definitely asking for Richard.

Rick was incredible, extremely helpful & kind!

DAVID-DAVID! What a great person to take care of your furniture needs. Super personable and flexible. He came in on his day off to accommodate our furniture buying after we closed on our home. Great service! Thanks so much.

Austin was great and very knowledgeable!

David was great to work with- very helpful, knowledgeable, and not pushy. Would recommend to anyone! Excellent service!

Austin was simply amazing! He was patient, helpful, and paid attention to what I wanted. He went above and beyond trying to help me find the pieces I wanted. Excellent service!

Unfortunately didn’t have a great experience at this location. Went in after seeing their sign thinking it’d be a good location for pillows. One of the salespeople Kristy made me feel pretty uncomfortable with her customer service with passive aggressive comments that “you know these pillows are $200 right” as if I was inferior to buy these pillows. I didn’t set the price?? Honestly didn’t like how the customer was treated at this location and felt very belittled by other comments made toward me and wish I hadn’t gotten her as a sales associate.

David was awesome helping us pick out our new dining room table.

David was awesome! Got our new couch and he found us the matching chairs that we didn’t even think existed. Super happy!

Great customer care from the sales team and general manager!

Edited: Frank, the sales associate was good and it was a 'no pressure' sales event. We left feeling confident...until it was time to take delivery of the furniture. The first delivery of a new bed and two nightstands included a broken footboard and a broken nightstand. After waiting 3 weeks for replacements, the new footboard was broken and never made it off the truck. After FINALLY getting a customer service agent to schedule a 3rd delivery attempt, we were offered a $160 gift card (on a $3,000 purchase). This place is insulting.

Great experience working with David!

David did great!

David was a great salesman to work with!! He deserves many accolades and recommend him highly

Nicki was super helpful. Thank you!

David was Awesome!!!

David David was great help!

David was extremely personable and helpful! Made our experience seamless

David is the man

We loved Austin. Incredible service , very informative and so helpful. Please ask for him!

Austin was fantastic and super helpful with our purchase today! He made the process less stressful and fun

Below average quality furniture and not worth the price. Aggressive sales people. HORRIBLE return policy, probably the worst in the industry

Austin kieffer was very helpful and smooth process less than 30 min and funny same time

Austin Kieffer was the best! He worked really well with us and was very open and honest about our options. Would highly recommend working with him:)

David was great!! He helped us find the perfect dresser!!!

David helped us find exactly what we were looking for.

Great experience. Professional staff and quality furniture.

Great experience from David and Nicki. Very knowledge and not pushy.

Dakota was wonderful to work with and helped us pick out a chair for our nursery! So thankful for the time he spent with us and excellent customer service.

David, David and Dakota are the BEST!

Frank David were extremely helpful and I found everything easily

David offered great service.

David David was awesome and so easy to work with and comes highly recommended.

David was the best ever!!!

David was helping us and he did great.

David was highly professional, super kind and made the whole process easy and smooth.

Frank was awesome love the big teddy bear

Richard Lehst did a great job for us, telling us all the information we needed as well as everything that we asked about.

We were in and out in 10 mins. David David is awesome. And yes his name is David David

Dakota was the best as soon as we walked in the store. Super helpful and made the purchase super easy and fun!

David was helpful, professional, and knew exactly what I was seeking to find. Highly recommend!

Got a couch from here over memorial weekend. Nicki was very helpful in narrowing down my search. After time debating, I stopped back in and David was very kind and helpful! He made sure to point out delivery points, and was thorough with the terms and conditions. Can’t wait for my couch to get delivered. The Elisa court is SO comfy - 10/10 for comfort and excited for the performance fabric.

Great shopping experience today walked in and was greeted by Lisa she allowed me to walk around and look for what I was looking for - no pressure sales I found a counter height dining table along with a chair that I love…thank you Lisa for a great day

David was amazing. He was super knowledgeable, friendly, and easy to work with. Great service and products.

David was amazing!! Helped so quickly, explained everything thoroughly and saved us lots of money. Will be coming back :)

David was awesome finding the mattress we needed!

Good help by sales people. Timely delivery in good shape.

Dakota was super helpful! He really helped us talk through our situation and find a couch that best fit our needs.

Great sales member

David David…..awesome!!!!

Dakota was amazing. Great furniture!

Dakota was awesome in helping us finding the perfect furnitures for our home! Really happy with the quality and price of the furnitures

Frank and Rick were fantastic to work with! Was great to work with gentlemen.

Timely and excellent delivery and installation. Furniture quality is great. Overall, we are very happy with the purchases we made.

David David was great! Super helpful and friendly and helped me with what I needed.

Rick was very friendly and welcoming from the moment I entered the store. He let me know about the big sale they were having and allowed me to freely browse the store, but was always nearby to answer questions. He was well informed and happy to provide details on the sofa I was most interested in. Rick mentioned about the service/protection plan and how they like to have a customer for life. Wonderful shopping experience. Highly recommend Ashely Home Store to others.

Overall happy with the store. Would probably recommend.

David was great, no pressure while shopping around

David was awesome

David David was absolutely awesome! Helped me out with all questions and the made the buying process super easy! Excited to revive my new couch!

David gave us great service. He knew of discounts that helped us get the best quality at the best price. We came for a couch and left with a couch and a mattress!

Rich was great! When we forst went in we just went to get an idea about what we wanted. He answered our questions and gave us his card. When we came back, He walked us through the differences between the sofas we were looking at, explained the protection plan and got us situated quickly and friendly. Ask for him if you are looking for something from this Ashley store.

David is very great. Best salesman ever!!

David was awesome!

Dakota and Nicki were both super helpful.

Here we go best sales person in here who treat you with dignity is David David !!! Thank you so much David !

David David was helpful and got all the details for us!

Dakota was very helpful in helping us find a rug and even helped deliver it.

Lisa was absolutely incredible. She was so helpful in contacting online and the horror that was. She called on my behalf and handled everything and was able to complete the order in store with everything I wanted. Cannot recommend her enough.

David was fantastic!!!!!!!

Dakota was an exceptional sales associate, highly recommend you ask for him. General Manager went above and beyond for us to be able to purchase all the things we were looking for in one place.

David was Awesome and made it easy!

David was awesome. Very knowledgeable and friendly. He made the entire process of buying a couch a breeze.

Great salesman! So helpful and did a great job helping us find what we were looking for.

Austin was amazing. He answered all and questions and was super healthful

Dakota was great! Very helpful!

David David is the guy to see ! Great help with finding a couch !!

My husband and I went into Ashley Furniture. We were assisted by Rick. He was absolutely amazing to work with and answered all of the questions we had in depth. It was truly an amazing experience. We look forward in receiving our new furniture!!

Rick was a pleasure helping my wife and I choosing furniture. Very helpful and informative with the questions we had. Had an amazing experience with Rick.

Great customer service, Dakota was great!

Amazing furniture homestore! David is amazing! Greeted right away with a smile! Best customer rep! Recommend David everytime in need of furniture!

I called ahead to find a chair to add to our dining set I purchased a year ago. Dakota was super helpful and made everything seamless!

David at the Sawmill Rd location was extremely friendly and helpful. He was very in tune with our needs and price range. And there was no pressure to buy. He actually found us a better option than we were originally considering and it was even more cost effective. Will definitely go back for our future needs.

David is awesome!! Thank you so much for helping us get our sofa! We will be back for the fireplace!

David did a great job. He helped us find the right furniture. Thank you!!!!

David David an awesome person here helped us to get the product that we required at a good price.

Best furniture shopping experience in Columbus. David David is the best!

David David treated us great! Looking forward to getting our new furniture!

David and Rick were very helpful in helping us pick a mattress. Very patient during the choosing process and very efficient at checkout.

I’m so grateful for Austin Kieffer, he truly made our experience at Ashley Furniture exceptional. From the moment we walked in, he made us feel right at home. He took great care of us and made the whole process feel effortless, like we were flying. People like Austin deserve to be recognized and celebrated. He went above and beyond, and we genuinely believe he deserves a raise!

Whole team, David and Lisa and Nikki were super helpful in securing and picking a couch

David and Austin were super helpful and made the buying process really smooth and got me in and out quick!

David was so helpful!! Great service and so friendly and knowledgable!

David was fantastic. Very helpful, friendly, great with my kids too.

We worked with David today. We bought sleeper sofa. He was just amazinggggg! Very professional, friendly, nice and helpful. He helped us and get it everything ready for us!

David was fantastic. Super knowledgeable, polite and most importantly no high pressure. Delivery was prompt and professional. We love our new sofa!

Had the best experience with Dakota! He helped us pick out a new dining room table and couch in less than 30 minutes and got us a great deal! Couldn’t recommend more!

We had an outstanding experience with Austin. He was so helpful and was able to help us with selections and understand the pros and cons of each of the pieces we were considering. Highly recommend!

We recently purchased a new couch from Ashley Furniture, and I have to give a big shoutout to David, our sales rep. From the moment we walked in, David was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what we were looking for and made the entire process smooth and enjoyable. He wasn’t pushy at all—instead, he gave us space to browse while still being readily available to answer questions and offer helpful suggestions. Thanks to his guidance, we found the perfect couch that fits both our style and budget. If you’re shopping at Ashley Furniture, do yourself a favor and ask for David. He made what can often be a stressful experience feel relaxed and easy. Highly recommend! David, if you’re ever in the market for a new roof or you accumulate some storm damage. make sure you reach out to me and I’ll take care you the same way you took care of me.

These guys made it easy! Dave was really helpful. He just gave me the information I needed and let me look around. No pressure or anything. Once I found what I was looking for, he was as helpful and helped me get checked out and out the door with a delivery date. Very satisfied with the service!

The sales person was friendly and knowledgeable. Purchased couch and loveseat from the Sawmill Road Store.

Awesome! Where do I begin? Oh 1st with Lisa! She went above & beyond to assist me with all my purchases. I needed quite a few items after my move back to Cbus, I needed a lot & I had to purchase just the right recliners ha. Her patience & knowledge helped make all this so much smoother. Her assistance with split financing was so appreciated. When she says I'm here for you, she means it, even staying over after clock out time. Thank you Lisa!

Ashley furniture has a nice selection of quality furniture. We were greeted by Austin, who was gracious with his time, and discussed all the various details and designs of the furniture sets we needed. Austin also kept us updated to the minute on the delivery of the furniture. Austin provided very professional service, and we will continue to request his services in the future as it made our whole furniture buying experience seamless.

David david is great, he helped us pick up the bed and gave good discounts

David was very professional and found us exactly what we were looking for based on our budget. Would highly recommend him to friends and family

David was an excellent sales representative. He put our needs first and was very professional and friendly! He deserves a raise!

David was awesome!

David was amazing, excellent customer service!

David was absolutely fantastic to work with! He was super professional, knowledgeable, and really went above and beyond to help us. Highly recommend!

David and Dakota were friendly and very helpful in locating/matching the perfect loveseat and accent chairs! Dakota did amazing helping my son locate all the spill props while we checked out!

We found our perfect dining room table! A big thank you to Nicki and David for being so helpful and nice. Make sure you ask for them.

David David

Great experience with Dakota! The store has great stylish, quality pieces. We were able to get what we came for and some addl pieces. Dakota was knowledgeable, patient and also had a wonderful personality. Highly recommend Ashley Homestore!

Huge shoutout to Dakota for all his help! We were in an out with so many great options

I stopped in to purchase an online order and it had a few glitches. Dakota was extremely helpful in getting that all worked out and I was able to get it all finished quickly and efficiently. I would recommend Dakota to friends and family who are needing furniture.

David was excellent to work with.

David David was awesome! He helped me select the right sofa for my design. I cannot thank him enough. Thank you David!

David David was the best with helping us choose a new mattress! Thanks David David!!

David called us to use our unused warranty from a prior purchase and took great care of us!

Had a great experience, thank you David for your help!

Friendly and helpful without hovering

Very poor customer service.part of furniture did not work still today waiting for repairs are replaced. Wait for 3 month for delivery of the furniture. And still waiting.!!!

Austin was super helpful and knowledgeable in helping us to pick out our furniture!!!

David and Cody were really amazing, and helped us out so much. Definitely recommend going here and talking to them

David was awesome! He was able to help me find my furniture quickly! I will definitely return to this location for my furniture needs!

This is our second purchase from this Ashley store. The first almost 11 years ago where the experience was great and the furniture lasted. So we decided to replace it from the same place. This time they damaged my door upon delivery then just left with the door standing wide open and didn't tell anyone that they had broken it and it wouldn't close. I called and they said it's a 3rd party delivery company and I have to deal with them. So reluctantly I did. Now it's been over 2 months and I'm still awaiting payment to get it fixed. Then when we went to use the furniture there was a defective hinge. I called and they sent someone the following week to look at it. The guy took pictures of everything and said he'd order a replacement part to repair it. After a month we followed up and they said that he never submitted anything and that we have to send them a picture of a tag. They couldn't tell us where to find the tag as we looked and couldn't find it. We told them we couldn't find it and that they needed to send someone out. Here we are another month and they still haven't sent someone or fixed the issue. This place was great before but apparently either has fallen or we just didn't have deal with issues last time and the post sale customer service is just very poor. In short I highly DO NOT RECOMMEND

Rick and Cody so helpful highly recommend

The Ashley staff were friendly and quite helpful with my recent sofa and ottoman purchase. No pressure. Professional.

Rich/Rick? Was a terrible sales person. He was weird as soon as we walked in. We mentioned we wanted a bed frame and we had just bought a mattress down the road and he joked about how we should have bought from him. A little while later he asked us to look at the mattresses to maybe find a better deal then proceeded to say "I don't want to be offensive, but why did you buy such a cheap mattress" then proceeded to go on about how adults should be spending more. We ended up just purchasing what we wanted online. Probably won't return. We bought recliners last year and they're great and we had a wonderful experience.

I had a really disappointing experience at Ashley’s Furniture. I called in looking for a specific style, and unfortunately, the sales rep, Madison, was extremely dismissive and unhelpful. Rather than trying to assist me in finding something similar to what I was looking for, she acted like she didn’t care at all and barely engaged in the conversation. Customer service is a huge part of the shopping experience, especially when making a big purchase like furniture, and this visit made me want to take my business elsewhere. I expected much better from Ashley’s Furniture!

Thanks Rick and Lisa! We had a great visit, they took the time to get us what we needed and we can’t wait for our delivery day.

Ashley's wasn't to bad at all there service was 100 they knew what they where talking about even though I was only looking at the wish list you need to see Ashley's for your self ..

We were assisted by Lisa K. today with our bedroom purchase. She’s knowledgeable, personable, and answered all of our questions with no hesitation. We highly recommend her customer service expertise.

Rick was very helpful and knowledgeable. Made finding the perfect living room set easy.

We enjoyed our experience shopping here. Salespeople were very helpful in picking out our mattress and bedroom furniture.

Dear Ashley Furniture Team, I am writing to formally lodge a complaint regarding my experience at your AHS COL Sawmill 40 location. The way I was treated by both the salesperson, Lisa, and the store manager was unprofessional, disrespectful, and unacceptable for a customer-focused business.Lisa walks away from me while talking to her with an attitude. I recently attempted to return a couch that had been delivered to me. While I understand there is a return policy that includes a 15% restocking fee and return shipping, I was quoted a total that did not make sense. When I asked for clarification, I was met with hostility, huffing, and a lack of transparency. At no point was a clear breakdown of the charges provided. Additionally, the staff made dismissive and condescending remarks throughout the process. The store manager questioned my reasons for the return, murmured under his breath, and repeatedly implied that I simply “didn’t like the couch.” When I asked about exchanging the couch at another store, I was initially told this was not possible, only to later discover that this information was false. This behavior was deeply unprofessional and disrespectful, making an already stressful situation much worse. I am requesting the following: 1. A clear, itemized invoice detailing the charges associated with the return. 2. Assurance that the return will be processed fairly, in line with Ashley Furniture’s stated policies. 3. Confirmation that the unprofessional behavior I experienced will be addressed appropriately to prevent this from happening to other customers. As a paying customer, I expected better treatment and clear communication.

Rick was super helpful and made our transaction easy and smooth! We left with a new bed and a sectional.

Dakota Cochran was an awesome seller and he helped us to make the correct selections as well as his patience with us was amazing. We fully recommend him as your guide!

Worked with Rick and Caleb. Caleb is new so Rick worked with him. Both were very helpful and Rick was super knowledgeable about mattresses. Would definitely work with them both in the future.

No pressure. Showed what was in our budget and what we asked to see. We had done our “homework” so the whole process lasted less than an hour. Delivery was quick and on time.

Rick & Caleb did an amazing job. They were very helpful, patient & knowledgeable about the furniture & took his time explaining details about the couches and shipping. He treated us like valued customers & remembered details about us! Very happy with his service.

Rick was great to work with. Very knowledgeable without being high pressure.

White glove furniture delivery and setup was excellent.

Lisa was friendly and helpful. She got Rick and they were extremely informative, caring, and professional for the 1.5 or more we spent buying our mattress and a few other things. The were so good to work with. I found it a pleasure to have met them. Thank you for having such excellent employees. The Brown’s 11/24

We went into the store looking for an overstuffed chair for reading. The salesperson greeted us but gave us space to shop. We ended up choosing a recliner. It took a while to take delivery but overall I'm pleased with our purchase and will shop again in the future.

Do not purchase from Ashley. Their customer service is horrible. They are very slow to respond and do not try to correct their mistakes. I received my furniture in September and the legs for the server were not delivered. I am still waiting for them to put the pieces on.

Love the couch, the delivery and setup. Store was helpful

The tracking app was helpful. The delivery crew called 15-20 minutes before arriving at my home. They were customer friendly and very efficient in setting up the purchase

Rick was excellent salesperson, personable, knowledgeable and allowed us ample time to make a decision without being pushy.

Cody, Rick and Austin were amazing. We had an issue with a piece of furniture and this store took care of us. Rick knew exactly when to check in and when to leave us alone to make decisions. Amazing customer service and experience!

We had great customer service! They were super helpful and got us in and out in no time! We have a sectional couch and now a bed frame, we love them both!

It was a great experience purchasing my new living room furniture. They were very helpful and easy to work with.

Great people, including delivery.

Thanks Rick and Ashley!

Fantastic!

I had an amazing experience working with Madison at Ashley Furniture! She was incredibly enthusiastic about helping me put together the perfect living room, and her knowledge of the inventory, both in-store and online, was impressive. Madison went above and beyond to customize a design that worked beautifully for my challenging space. Her dedication and expertise made the entire process enjoyable, and I couldn’t be happier with the results. I will definitely be shopping here again thanks to her exceptional service!

Nicki spent hours showing me all my available options with patience and kindness AND shes just got a cool vibe. I highly recommend her at Ashley.

From the moment we walked in the store to the delivery day, everything was great. Frank, our salesman, was awesome. He got us exactly what we wanted, for the price we could afford. The delivery guys were early, which was awesome, and were top notch. Very personable and professional. They had everything put together and tested within ten minutes. One hiccup. Test the recliners with someone sitting in them. Mine worked without someone sitting on it, but once you say on it, it would catch. But everything was certainly five star. Thank you all so much.

Shopped at the store on 161/sawmill rd. Madison was an absolute dream to work with. She made the process so easy, even offering some help with design. Delivery men were exceptional and we love our furniture. Highly recommend. Madison took time to really get to know me and what I was looking for. Make sure to ask for Madison. You will not be sorry.

It was the best furniture buying experience I ever had. Austin was very knowledgeable, friendly with being pushy. Easy purchase, convenient delivery.

Got furniture from here recently. Out of courtesy I won’t say her full name, but an older woman (who’s name starts with L) assisted us. When we walked in she asked us if we needed help, which we declined and said we wanted to browse. Instead of just offering support when it was needed and letting us walk away and shop in peace, she kept insisting on helping us then hovered the whole time we were there. She kept inserting herself when my spouse and I were trying to talk about making a decision about something and went as far as inserting herself when we were discussing our finances which was VASTLY inappropriate. She kept trying to upsell us on stuff that we had no interest in, going on about how SHE liked it or she just bought it. She tried upselling us on services and tried withholding the fact that there were free services available which we only found out about because her coworker spoke up and said something. My spouse and I could literally not talk about anything without her inserting her opinion or comments, it got to the point where we had to start texting each other. In an effort to upsell us again on services, she made the comment “you’re going to put it together yourself??” in a really condescending tone as if we were incapable, which was again when her coworker interrupted and explained that it was a simple assembly and you didn’t even need tools. Upon checking out, she was not transparent about their financing and AGAIN inserted herself into OUR financial situation and tried to coerce us into applying for the financing option that we were not interested in. The checkout process was an absolute mess. Because she was not transparent about the financing to begin with, we were under the assumption that it was same as cash within a certain time frame which was not that case. We would’ve been charged additional fees. She also got aggravated about having to fix her own mistake as a result of her being more concerned about making a sell and prying into our business rather than actually listening to what we were explaining we wanted and had the nerve to tell the manager “well they didn’t say that’s what they wanted to do” despite us literally saying it SEVERAL times. At that point, she started mumbling and complaining about how ‘this’ was going to take her over her time to leave. She kept walking away, pacing and complaining and the manager had to take over to complete the checkout. We knew what we were looking for going in and would’ve been relatively quick if she would have just left us alone and listened to what we wanted rather than feeling it necessary to insert herself where she didn’t belong. Instead, we were there for over an hour and left extremely irritated and regretting even giving her the satisfaction of making a sale, her manager and coworker deserved it more than her.

When I walked into the store, I was immediately greeted by Frank Bunton. He was soooo pleasant and sooo patient with me while we walked around looking for the right style of furniture to meet our needs. Once I found what I wanted, he graciously offered to price compare on-line vs in-store to find the best price. He even printed pictures of the pieces I liked so I could share with my husband. Needless to say, my husband and I returned to the store , and again, Frank was extremely patient with us as we revisited the pieces I wanted to buy. We were very much impressed with Frank’s professionalism and light hearted engagement as my husband and I bantered back and forth :). Thank you for sharing Frank with us ! We will definitely return (for a 3rd time) to purchase pieces for our home !

My experience at Ashley Furniture on Sawmill Road was great. We did not feel pressured which is a huge plus! Our furniture was delivered on the date and time promised.

Very friendly and knowledgeable. They found me what I was looking for.

Great experience @ Sawmill store We were in different stores but couldn’t figure out anything. Finally we stopped at Ashley located on Granville road Columbus Ohio where Austin Kieffer Jones introduced himself. He was wonderfully personable and professional. He showed us options but didn’t try to steer us in another direction as some sales personnel may have done. He was knowledgeable, good natured and very genuine was not stereotypical high pressure. We took long time to make the decision as we were buying pretty much all furniture for our new house in Powell Ohio. He was patient and attentive to our needs and budget was able to show us styles we were interested in and assisted us on every step from order to delivery. Honestly speaking we were not planning to buy whole house furniture from Ashley but the service we received could not resist we end up buying everything from one place. We are super excited about our purchase. Great Quality furniture with reasonable price and excellent customer service. I will definitely recommend Austin to all my friends and will reach out to him directly if we need to make any furniture shopping in future. Austin Kieffer Jones is an asset to Ashley’s team. Overall a truly great experience!

Lisa will be your go to sales representative at Ashley. I went in to purchase a bed and mattress for our guest bedroom. Lisa’s customer service was excellent she guided me in the right direction from start to purchase!

Everyone was very friendly, with excellent customer service. Austin was very helpful and transparent throughout the whole process of purchasing a new mattress.

Madison at the Sawmill Rd. location was amazing! I gave her a general idea of what I wanted and she knew exactly how to match it. I love my living room set! Getting my financing was also fast and easy.

Nicki was fantastic at helping us find and finance our dream couch!!! We are ecstatic with our purchase and can’t wait to see it in our home!!!

Dakota and Nevaeh. You guys are some of the best, authentic sales personnel I have ever come across. I cant count the number of times we came in and you guys helped us figuring out what works. You dont really find employees like you guys these days. I hope Ashley recognizes that.

Austin helped me and he was great!!! Thank you so much!!!

Nikki was so helpful and we appreciated the time she took with us.

Madison, our sales lady, was top notch!!! She was friendly, warm and welcoming. Truly interested in what we were looking for and made it her mission to find it. Thank you Madison for the outstanding service!

I bought a Purple matress and box springs. I knew exactly what I wanted. Salesman (Scott) did a great job setting up the order and the special instructions for delivery. I didn't want the matress protector. But he said it was required in order to take advantage of the 120 night trial period. So I bought that too.

Great furniture store with very friendly sales associates. Great place to buy furniture and additional home furnishings!

Ashley furniture made me wait 2 months for my couches to be delivered only for them to show up filthy and covered in stains. Austin our salesman assured us the day we purchased that they’d arrive on time if not even earlier. That did not happen. When I called the store after denying delivery all the managers were coincidently out to lunch at 3PM together and couldn’t take my call. On top of that I was treated rudely by the woman who answered the phone. We purchased a whole bedroom and dining set from value city, go there and ask for MK. Significantly better service. Update 8/28/24: they refused to bump us up on the list. They made us switch couches because the new ones would be at my house quicker on 9/6/24. We went for it out of desperation because we really need couches. I started tracking the order daily only to find out the new order was pushed to 19/6/24. Horrible experience. Will update this as I have updates.

Very good overall experience with store, sales associate, and delivery. Just got my furniture so will have to wait to review.

Process was smooth in store making our purchase and setting up delivery. Delivery details were easy to follow online, and to schedule. Multiple updates were provided during the day of delivery , making planning easy. The delivery and set up guys were on time, friendly, and fast.

Like that the salesperson wasn't overbearing, however, she needed to speak towards me and try to understand my needs. Maybe she just needs to work more with senior customers.

We were ready for a new bed and Google told us Ashley had the full line of Tempur Pedic products. It is close to home, so we stopped in. Nicki L. did a great job explaining the line in a way that enabled us to quickly zero in on what we wanted. I hate to shop, so appreciated her ability to know what we wanted/didn't want, which also enabled us to decline some higher end features we wouldn't use. She selected amazing pillows for us as we tried out various mattresses, and we ended up buying two XL Twin adjustable bases and mattresses, plus the amazing pillows. We had existing but very old Tempur Pedic adjustable bases and mattresses we would need removed before the new ones could be set up. The old bases are not foldable and lightweight as the new ones are, but very heavy/cumbersome, so we definitely wanted the Delivery team to take them away with the old mattresses. There was some confusion about whether their Contractor Delivery Team would remove those bases, but we all believed they would. They were to be delivered this past Saturday at 8am, and we had the room ready to go. Around 7:30am, the doorbell rings and it's Nicki! We did not expect to see our Salesperson at our delivery, but she had found out last minute that the Delivery Team (contractors for the store) would not be able to remove the bases. But never fear, she had 2 able bodied men and a truck and she would have them remove the bases! They set the mattresses aside for the Delivery Team removal, then disassembled what they could and wrestled the heavy bases very carefully down our stairs (no nicks, dents!), and out to their truck. The store's general manager, Cody, stopped by to make sure all was well before the Delivery Truck got here. That was truly amazing customer service!!!!!!! Miscommunications happen all the time, but the hallmark of terrific people is how they resolve issues. Nicki and Cody ensured we got the delivery on time, and were not inconvenienced in the least by the mix up on the disposition of the old bases! We were frankly astonished that they went to such lengths to make it all work in time for the Delivery so we didn't miss a day with our new beds! The Delivery team arrived 2 minutes after Nicki and team left, and did their own excellent job setting everything up. No doubt Nicki and Cody will have a different plan for the next customer who has adjustable bases to be removed, but we commend them for not leaving us in the lurch, but getting directly engaged in solving the problem. That demonstrates tremendous commitment to problem solving and doing what's best for the customer, and we thank them for it! Highly recommend working with them!

Ordered out of state to this store. Worked with Austin who was so helpful and knowledgeable. Once our order was placed, Austin made sure our order was delivered on the date we requested. Overall a great experience.

Nevaeh was very helpful and communicated all the details.

Nevaeh was wonderful to work with. Honest and informative. Thank you!

We absolutely love our table, chairs, and bedroom dresser we got from Ashley Furniture. We were able to get the style we wanted for a reasonable price. Delivery was smooth.

Great service along the way & quick, easy delivery!

Everyone was very helpful and friendly. The reason for the 4 star rating, is that it was quite hard to get in touch with the store I bought my furniture from. I will say that the gentlemen who delivered my furniture, where top notch and very professional.

Love the furnitures. Now order a night stand online . Should be here on the 31th of this month.

Great variety of products and friendly staff; Frank Bunton was great to work with in the store and even loaned us a tape measure so we could figure out if the couch we wanted would fit in our home. The couch itself is amazing and my family loves it. I am only not leaving a 5-star review because after the sale was complete until 2 days before delivery, there was a lack of proactive communication from them. Example: I was told the product would come the last week of June and when I called because I heard nothing and needed to schedule time off from work to accept delivery, I was told it then moved to the first week of July. Called again when I didn't hear anything and was told it was second week in July. It took 6 weeks from payment to delivery -- I get that there are stocking/shipment issues but it would have been nice when the store knew delivery would be delayed to give a courtesy phone call to me (or email, either would be fine) to just let me know so I could accommodate my schedule. Once the product delivery was actually scheduled, communication was fantastic -- the delivery driver kept me updated all morning long and they got the couch in the house and exactly where I wanted it with no problems and zero damage. Delivery staff were kind and courteous and got every scrap of trash out with them.

My boyfriend and I came in looking for a couch for our apartment. Dakota greeted us at the door, gave us some advice and let us have our space while we looked around. Once we found what we wanted he answered all of our questions effortlessly and with a smile. He was kind and personable. We have never bought furniture, so although we were new to the scene he talked us through all of it. After we bought our couch we went to our car before we remembered that we wanted to look for mattresses as well. As we were about to walk in, Dakota was walking out. When we told him we were coming back to look at mattresses he told us that he was off the clock but happy and willing to go help us look for a mattress. He was just as helpful and personable. We ended up buying a mattress with his help as well. I can not recommend the store enough, and I especially can’t recommend Dakota enough. If you go in, ask for Dakota!

I’ve got to say, Dakota was absolutely amazing. Absolutely no pressure to sell anything, didn’t bother us while we walked around. He was very knowledgeable about the things he was talking about when we did have questions. We eventually bought a couch from him. After leaving we then turned around because we wanted to see the mattresses, Dakota was walking to his car and told us he was clocked out. But he insisted on welcoming us back in and again, he was absolutely amazing and we bought a mattress from him aswell.

We have tried for over a year and 1/2 to get our sofa and loveseat fixed, has their 3rd party Saw enterprises out over 6 times. Now because it’s over the first year, Ashley won’t fix our sofa and loveseat and the 3 rd party who are supposed to to fix it won’t. The extended warranty company says it’s Ashley responsibility.! We talked with our sales person several times ( Chris) and talked with Rick the manager who said he would help us and call us back , that was 2 months ago! This is our first purchase and will be our last!!!!!!!

The staff was very polite and informative. The saleswoman, Evie Brown was very nice and helpful.

Lisa was excellent. She helped me find a couch and then customized it to fit into my space. She was very helpful and answered all of my questions! Will be coming back for more furniture and will work with her again

They have great quality furniture at a range of prices that fit everyone’s budget. Their 4th of July sale was awesome.

I urgently needed an extra chair for a family visit. Austin took care of everything, understood the urgency, and scheduled the immediate delivery. The chair was delivered just 2 days later, and on time in the morning. Really great service. Very happy happy with my purchase.

We purchased patio furniture and received great service from Madison, our sales associate! She provided options, described features of the items we were considering, and explained the process of ordering and when our furniture would arrive. The delivery process gave us the exact date, tracking of the truck and accurate times of the actual delivery. The product and service was outstanding from start to finish!

Great experience. Lisa was awesome, very helpful and patient. The collection was great as well.

Dakota was polite, knowledgeable and helpful. I’m excited for our new table to arrive.

We ordered a bedroom set 4/28/2024 the sales person said it would be in with in 3 weeks on may 23rd they let me know my ordered was ready I scheduled to have the furniture delivered on June 15th they told me the delivery time was from 1:30 and 4:30 pm they arrived at 12:00pm. The delivery service was very quick in and out they even put the mattress on the frame. With in 6 night of sleeping on our bed the middle of the bed collapsed in the middle of the night (I am 37 weeks pregnant so we were terrified) we inspected the bed to see what happened and after removing the mattress we discovered they did not even bolt the middle of the bed legs to the frame they even tightened an outside bolt to tight that it cracked the side railing. I reached out to Ashley to see if they could help do anything they said they could get repair parts and that was about it bc of the 3 day policy they have for reporting damage (this is ridiculous) I asked how long this could take and they said 2-4 weeks and ordering a new frame would take just as long so I asked the customer service what I was suppose to do about a bed frame considering I am 37 weeks pregnant and they told me to contact the store I purchased the furniture from and rent a frame so I tried that but the store informed me that they don’t have any such things so going back to the customer service they said a manager or leadership member would be contacting me the next day due to they are to busy to deal with me the day I called I waited 48 hours and still no phone call back so I reached out again and they just said they can’t do anything and we just have to wait. I feel like this is negligent and horrible customer service from Ashley and the third party delivery company that they use being pregnant or not this incident could have been way worse all due to neglect of not putting bolts in to the bed legs. I will never recommend or purchase from them again.

I bought a sofa, an ottoman, and two recliners from Ashley Furniture. They were delivered by two very efficient and professional staff. Everything was in perfect condition and the entire staff were very knowledgeable and helpful.

Nicki at the Sawmill store was very kind , patient and answered all of our many questions as we walked throughout the floor looking at all our options of couches & chairs . She was honest with her opinion when we asked and gave us valuable advice . 👍

Very quick and efficient experience finding our new sectional! Rick was very helpful and low pressure, let us make our decision browsing on our own and once we made it had us out in less than 5 minutes. We’ll be back.

Rick was Fantastic to us in helping us get our gorgeous new sectional!

Great sales staff that listened to our needs for a new mattress for my aging parents. Thank you!

We received attentive service from our sales representative at Ashley! Even during the busy memorial weekend sale all of our questions were answered and they were incredibly patient while we shopped with our little one to search the entire store for what we needed. The additional discount promotion was fun as well. The cornhole boards kept everything relaxed as we entered the store and did not feel bombarded by the sales team while we looked around. We are excited about the protection plan and information on child safe fabrics so we can love our furniture for years to come.

Lisa was very professional and nice ... thank you

Nicki did an excellent job for us this morning. Also she is the manager and had no workers besides the warehouse crew. Workers need to be on time.

Friendly and low pressure sales. Great advice. Highly recommended.

Not customer service-focused. Nicki did not listen to what our needs and wants were and was very indifferent and uninterested in assisting us. Will not shop here again.

PSA: THEIR FURNITURE WARRANTY IS A SCAM! AVOID LOSING THE EXTRA MONEY. They will not approve your claim and will find ways to cite their "policy". We had peeling and water marks on our furniture, but our claims were denied. Waste of money. You can try to state that your damage happened the day of and see if they take it.

Lisa is amazing ! I was in a time crunch and she helped me find exactly what I needed. I was in and out in less than an hour with financing ! Thanks Lisa !

We worked with Lisa and she was great!! Super helpful!!

Drew made the furniture process easy and had great help throughout!

From the moment we walked in tothe store to the day we had delivery at our home we were impressed by each and every person and delivery guys. All were friendly and helpful, and like we’ve known them for a long time. Love the variety of items they have in the store and prices reasonable.

Frank at the Sawmill Rd store was very helpful with assisting us select a sectional couch. We have a large and strange configuration for a living room. He actually came up with a solution to incorporate all the pieces of the sofa I wanted to have. Very professional and very attentive!! I highly recommend asking for Frank!!!

Lisa was very professional and patient. Thank you.

Rick and Naveah were so helpful. Even when I came back after realizing the sectional I chose was too large for my living room.

Great service! I've gone to this location twice now and plan to come back for more furniture in the future. Shout out to Frank and Drew! Thanks!

I don't speak much English and he was very patient and kind, it was a pleasant experience, thank you very much friend

Lisa K was very helpful. Knew where in the store to help us find the items we need

Great sales associate, Richard gave good advice and space to make decisions

Rick and Frank were wonderful! We have gotten multiple pieces of furniture from Ashley and it has been a painless experience each time. Frank was very welcoming and Rick made sure we were getting a fair price on our new sofa. Excellent experience and we will be in again!

My new table is very nice, purchase and delivery went very smooth and I look forward to doing additional business with Ashley Furniture

Frank was amazing! He helped us find our perfect couch and he’s a smooth talker. I was having problems visualizing it and he even found me a pink pillow to put it all together. He’s good at his job!

Great Customer Service!!!!! Go Shop at Ashley and see Rick and Lisa

Excellent service! My fiancé and I were looking for a bed frame and nightstands. Rick was very helpful in showing options, and made the transaction very easy! Highly recommend

Their products are great. We found a new bed here and couldn’t be happier. It’s pretty good value for its money. Our only complaint is that we felt like we were being upsold things we didn’t need. If you have trouble saying no to unnecessary add-one, you should browse in store but purchase online.

Rick was amazing. Thank you thank you. Thank you

Great sales people saved a ton of money 😁

Experience in store was awesome when we went two years ago. The salesmen were eager to get a sale and went above and beyond with discounts, promises of replacements and repairs under the warranty. Super friendly. The manager even came out to wrap up the sale. Now here we are 2 years later and we attempt to get the “free cleanings and service” under the warranty. Nothing is covered. We get the terms and conditions to read it over and boom. It doesn’t cover a single thing but they’re willing to help us get a quote through their cleaners. Lol. I wouldn’t waste the time purchasing anything through them. Don’t get the warranty. Don’t buy the furniture. It wears down fast. I recommend Costco, they have great pricing and great warranty. The sad thing is that we love our set and had a good in store experience. Not worth the price for the quality and do NOT get that warranty.

Beautiful quality furniture, excellent sales staff and customer service and a professional and efficient delivery service team.

Austin was very helpful and professional in helping us with our purchase.

Austin Kieffer was great with my wife and me in helping getting our forever furniture. We went through multiple options and he couldn’t have been more helpful and knowledgeable about the product and how it would fit in our new house. Wonderful experience with a very pleasant guy. 10/10 would recommend

Navaeh was great in helping me decide on sofas, tables, and barstools for my brand new place. She provided quotes for several different pieces and put together ideas for the new space. All staff very helpful and welcoming!

Austin was great to work with—very helpful and provided good insight on products. Got a great, comfy couch and chair!

Usually when I leave reviews, I like for them to be positive ones. Unfortunately this last experience with the Ashley off Sawmill is going to be our last. We first ordered a new dining room table back just before President's Day. We worked with Nikki who was newer. I am in sales myself and understand someone being new but from the beginning her customer service was really lacking. My husband ordered a painting and she asked him if he wanted to climb up on a back of a sofa and get it himself. Each time we had asked questions, it felt like we were bothering her. Either way found a table we loved. We wait a few weeks to receive it. My husband took the day off work and upon the table being delivered, he realized the wrong height was ordered. He was told someone would give us a call about it getting re-ordered. Keep in mind that we had already gotten rid of our old table, so now were tableless. I had called and spoke with Nikki. She was extremely rude and just kept saying the wrong table height was ordered. There was never an apology or even taking ownership. I asked what could be done and was told nothing. I asked again, and she said the manager said they could take off the delivery fee. At the end of the conversation, she still never apologized. Finally I asked her why she had a problem with our conversation and why the attitude. She finally said she made a mistake and unwillingly said sorry. Again being in sales, had she had the least bit of emotional intelligence and empathy, I would have felt much less upset by the conversation. The new table was ordered. Again we waited for several week. We hosted Easter. It came and went. We had no table for our guests. The next table arrived. Again, took time off work and the table arrived. The way she re-ordered the table was to have it simply dropped off. We paid to have it put together. I called and Nikki answered. Asked straight for the manager and got connected with Rick. Again, his apology didn't come until I said something and Nikki's lack of empathy and customer service. It was again extremely forced. He told me they would see what they could do to get the table and chairs assembled in our home. This was back on April 11th. Come to find out we are not even getting credited the full delivery fee. I was told that we were getting credited $99 and the delivery fee was really $169. I was told that the only thing they could do was waive the $99 and that someone would contact me about the table. I spoke with someone at the distribution center who was great! I asked if the regional could please reach out, and I have still yet to hear anything. They ended up re-ordering the table again. Had the drive team come by and swap out the assembled table with the ones that have been sitting in boxes in our kitchen. Finally today, 5/2 we have the right table assembled and in our home. The table fits perfectly and is a great purchase! Given the horrible customer service and amount of time that this has taken I'm going to be reaching out to Ashley Corporate to get the situation handled. I am sorry but taking off $99 for everything that has happened is like doing nothing at all!! DO NOT SHOP AT THIS LOCATION! If you do, do not work with Nikki.