Ashley Store Columbus, OH (West)

David was great!

David was super friendly and helpful with everything we needed!

David was great made the sale process easy let me walk around on my own at my leisure. Check out fast and easy

Quick and easy service, no pressure sales. Thanks David!

David was fantastic!

David David was awesome! He helped us find the perfect couch for us!

I had a very positive experience. I was greeted at the door and I told the salesperson I was looking and not buying today.The salesperson let me look and but continued to check in with me every so often to see if I questions never pushy.I ended up purchasing living room furniture there, that day. They also were able to HOLD my furniture for a month until my flooring and painting were done.

David David was super helpful!

Dakota was top notch. Super knowledgeable and friendly.. Honestly made a stressful purchase a breeze. Highly recommend.

Friendly and helpful service, reasonable prices, limited options in store compared to online.

David and Austin great job!

David was so easy to work with. He is a no hassle salesperson who gives you the space to wonder and then answer your questions when you are ready. He made this transaction smooth and I am excited about my new furniture!

David did very well.

Ordered a full bedroom set ($3,500). Process in-store was great, Rick Lehst was fantastic to work with. The delivery and customer service experience after the sale couldn't have been worse. Everything in the set was delivered except the box spring. I was told they loaded the wrong size in the truck and someone would be in touch to bring out the correct size. Nobody called, waited two days. I finally reached out and have been ignored, accused of being dishonest and given the run-around. It's been a week and still not resolved. Can't sleep in the bed without a box spring. I will never do business with them again, all over a $200 box spring that Kristian with customer care via text won't help me with. I finally ordered a box spring from Amazon just so I can sleep in the bed. Avoid doing business here.

David David was an absolutely amazing help, staying later than the store closed and making sure we had the best help possible. He literally helped me choose a couch when I had no idea what I wanted when I walked in. Amazing help from David David!!

David was amazing and helped us out as much as he could.

I had a wonderful experience at Ashley furniture with both Rob and David David the first, they are both true gentlemen well trained and well respected and they treat their customers with the highest respect

David David was freaking amazing. Was very helpful and made the experience 100% better.

Changing my review from 5 to 1 star. I was told in person that they price matched my order to the website to save. They promised a competitor price match in person and in my paperwork. When I called because I found my sectional for almost $500 less plus free white glove delivery (I paid $279), they refused to match and told me they never applied any discount on my original order. Seems like a weird sales tactic lying to a customer telling them you gave them the best price in person, then another employee letting you know a discount was never applied.

editing my review because of the awful customer service and delivery service that myself and my partner have received. the price of the couch we ordered was put on a significant sale online, several days after ordering. it is written in our documentation and verbally explained to us that we can price match if the price lowers before the delivery date. my partner called and inquired, and store staff (no name given, of course) was extremely rude to my partner and hung up on her. we were just interested in seeing if we could get that discounted price, that’s all. then, the delivery company claimed that they could not deliver our couch because they were worried about their delivery truck “hitting our power lines”, y’know, the ones as tall as our 2-story apartment complex. they left without warning and with next to no communication or without a chance for us to respond. my partner has attempted to call, text, email, use the web form and live chat to no avail. what an absolute joke. it’ll be even more of a joke if we are charged the $100 re-stock fee for the delivery company’s inability to deliver or have any decent communication, but we’ll see I guess. I won’t remove the part about david and frank, because they were genuinely great, but everything after the fact has been awful. now we are without a couch for who knows how long and out $2,500. ————————— david and frank were great in helping us get a new couch and coffee table!! way easier than buying a car, that’s for sure

Dakota was extremely knowledgeable and helpful and even stayed after his shift to help us out

Lisa was great to work with today. Very knowledgeable!

Every thing was perfection from the time I entered the store - greeted by Dakota - I shared what I was looking for - he took me to the chair ottoman set - we discussed - I walked around he came back with delivery answers - paid for my purchase - he walked me through the delivery process - delivery day two great men arrived we chatted - they brought my items in - assembled them - placed them - we chatted - super friendly - they removed packing and off they went - I could not ask for a better experience - thank you.

The sales staff was friendly and knowledgeable. Delivery was very smooth and the delivery people were courteous and thorough.

Dakota is, without a doubt, the best salesperson I’ve ever encountered. My wife and I originally planned to purchase our furniture and bedroom set from Value City—until Dakota completely won us over. His service, knowledge, and genuine approach changed everything.

Dakota was amazing. 10/10 highly recommend . We came in for a new couch and we ended up leaving with a new couch and fully furnishing our bedroom too! We will definitely tell all our friends to come shop with Ashly furniture and ask for Dakota.

Austin rocks! He suggested that I buy these pieces for my entertainment room but I was hesitant. So I bring in my wife who wasn’t sure either. Austin was patient, polite, and professional throughout our several trips back to Ashley. Finally, I ask him are the pieces really worth it and his response was perfect, “you won’t regret it”. So we pull the trigger and have the furniture delivered and setup. Several months later, the purchase was probably the best thing I’ve done short of marrying my wife. Everyone who visits and sits on the furniture loves the pieces. Guests use words like, “I’ve never felt so regal”, “I’m never leaving this chair”, “wait, it has massage and heat features” and “these are perfect for this room”. Austin was spot on, we love the furniture and have zero regrets. Thanks Austin!

Thanks so much Dakota! Great selection and great help

Met Wonderful Lisa on Ashley homes.. was really helpful and very professional. She patiently listened to our need and range of options - helped to find our products . Thank you Lisa

Lisa K went above and beyond to help, and I found what I wanted! She has great customer service. She puts the customer in charge. I'm glad I met Lisa today, I got my recliner.

David David was great.

David was awesome! Found exactly what we were looking for!

Lisa was outstanding very knowledgeable and friendly.

Excellent customer service, understood the product well and gave great advice.

Lisa was superb and showed excellent customer service. She was there when we had questions and gave us space to shop around. The best service ever and we definitely go back to Lisa when we are ready to purchase more furniture. Highly recommend!!

David and Nicki are amazing, thank you for all the help!

David David was so helpful and went the extra mile to get us exactly what we wanted with quick delivery!

David and Austin were extremely helpful and were able to help us find EXACTLY what we were looking for! Great service and much appreciated!

David was great! Extremely helpful and knowledgeable

Ask for David!

Customer service at the store Dublin-Granville Road in Columbus is excellent! Maddie was our sales girl and she did a great job. Great communication, she was very pleasant and knowledgeable about the furniture in the store .We had a mishap with the delivery and Cody the manager, went above and beyond to ensure that the issue was corrected and that we were happy. I am more than happy with how the situation was handled. I was treated with respect, and Cody did all he could to correct, the problem in a timely manner Ashley Furniture will remain my furniture stop of choice!!

David was great in assisting me with my new love sofa!

David was fantastic! Never felt pressured. He listened really well to what we were looking for and helped us find the right couch. Loved working with him and Ashley furniture.

Great service from David to get a new mattress!

David David did an awesome job! He has a great personality.

David helped me during the call a day before and then I came in to apply for financing for the purchase he quoted me. Everything went smooth. I wanted to make sure that assembly and delivery was included.

I get help from Rich to find a suitable living room and dinning table,he is so nice and and so helpful, it is a pleasure to work with him.

Very attentive and informative! He helped us get a sectional, and it was great!

David did a great job.

Rick helped us pick our dream table! He was informative and made the process quick and easy!

I had a very good experience at Ashley’s. I had done my homework so I basically knew what I wanted. Frank answered my questions so I was in and out in 20 minutes. Thank you Frank and thank you Ashley’s. I have never been sorry for shopping here.

Awesome Service!! Madison was very knowledgeable and helpful.

Rick was so helpful! He helped me find the perfect mattress and bedroom set. Thank you so much!

David was the best!!!!

Austin did a fantastic job helping my husband and me find a great sofa for our new home. He never gave the vibe that he was simply trying to make a sale, and legitimately seemed to care about the dimensions, style and price we wanted. Overall a great experience.

David was the best! He gave us space to shop and researched what he thought we were looking for! He ended up finding us exactly what we wanted! Very thankful for him!

Came in to purchase a sofa and spoke to Dakota who was very nice and showed me bed frames and I bought a bed frame the next day for my mom who needed a lower bed with a frame. Want to thank Dakota for this. Very good service above and beyond. Thanks!!!

Dakota Cochran provided excellent service and was very accommodating!

Rick was extremely helpful at making sure our experience was what we wanted. Very knowledgeable and even went out of his way to make sure we saw color in natural lighting.

Had a great experience getting a sofa, and David David was excellent in helping me with that!

David was absolutely incredible!!! So personable and helpful!!! Enjoyed our experience at Ashley!

Rick was wonderful!! He answered all our questions openly and honestly, wonderful experience 10/10!! 🤩

Very good experience. Wonderful helpful sales person. Nice furniture. Good prices!

Took down my first google review so I’ll write it again ! Paid extra to have items inspected and they failed to do that and now we have to wait another 2 weeks for our correct items . No compensation or urgency! Disappointing and embarrassing

Austin was very knowledgeable and professional, following up with me several times. I'm very pleased with my purchase.

Dakota did a fine job

Rick was great

David provided Exceptional service for my husband and I. Thanks David!!

David was our guy…best experience!

David was very helpful and courteous. Thanks!

Great experience buying a bew mattress with David!

David David was excellent! So helpful! Wouldn't have been the same without his amazing customer service!

David David was amazing! He was super helpful and great to work with!

David was very helpful and helped us find a great sectional for our home.

Great experience at Ashley. David was such a great help to my husband and I. He was patient, kind, and helped us make the best decision.

Rick was awesome. He led us to exactly what we wanted on the first try!

Rick made everything easy and knew exactly what i needed

David was our salesman and we're happy with the service we received. He was willing to check on several different options for us regarding fabric and colors, delivery schedules, and offered us suggestions based on what we told him we were looking for. No hard sell or following us around, but he did check us. If you're going in there, seek out David. You'll be glad you did!

Worked with David David and couldn't be better. Very personable, no pressure, and kind. Id definitely recommend him/them!

Richard Lehst was awesome! Great personality! Give this man a raise! He was very well versed in the manufacturing and quality details of items we were looking at. Spending big money isn't always fun but he made it enjoyable. Will definitely be coming back and definitely asking for Richard.

Rick was incredible, extremely helpful & kind!

DAVID-DAVID! What a great person to take care of your furniture needs. Super personable and flexible. He came in on his day off to accommodate our furniture buying after we closed on our home. Great service! Thanks so much.

Austin was great and very knowledgeable!

David was great to work with- very helpful, knowledgeable, and not pushy. Would recommend to anyone! Excellent service!

Austin was simply amazing! He was patient, helpful, and paid attention to what I wanted. He went above and beyond trying to help me find the pieces I wanted. Excellent service!

Unfortunately didn’t have a great experience at this location. Went in after seeing their sign thinking it’d be a good location for pillows. One of the salespeople Kristy made me feel pretty uncomfortable with her customer service with passive aggressive comments that “you know these pillows are $200 right” as if I was inferior to buy these pillows. I didn’t set the price?? Honestly didn’t like how the customer was treated at this location and felt very belittled by other comments made toward me and wish I hadn’t gotten her as a sales associate.

David was awesome helping us pick out our new dining room table.

David was awesome! Got our new couch and he found us the matching chairs that we didn’t even think existed. Super happy!

Great customer care from the sales team and general manager!

Edited: Frank, the sales associate was good and it was a 'no pressure' sales event. We left feeling confident...until it was time to take delivery of the furniture. The first delivery of a new bed and two nightstands included a broken footboard and a broken nightstand. After waiting 3 weeks for replacements, the new footboard was broken and never made it off the truck. After FINALLY getting a customer service agent to schedule a 3rd delivery attempt, we were offered a $160 gift card (on a $3,000 purchase). This place is insulting.

Great experience working with David!

David did great!

David was a great salesman to work with!! He deserves many accolades and recommend him highly

Nicki was super helpful. Thank you!

David was Awesome!!!

David David was great help!

David was extremely personable and helpful! Made our experience seamless

David is the man

We loved Austin. Incredible service , very informative and so helpful. Please ask for him!

Austin was fantastic and super helpful with our purchase today! He made the process less stressful and fun

Below average quality furniture and not worth the price. Aggressive sales people. HORRIBLE return policy, probably the worst in the industry

Austin kieffer was very helpful and smooth process less than 30 min and funny same time

Austin Kieffer was the best! He worked really well with us and was very open and honest about our options. Would highly recommend working with him:)

David was great!! He helped us find the perfect dresser!!!

David helped us find exactly what we were looking for.

Great experience. Professional staff and quality furniture.

Great experience from David and Nicki. Very knowledge and not pushy.

Dakota was wonderful to work with and helped us pick out a chair for our nursery! So thankful for the time he spent with us and excellent customer service.

David, David and Dakota are the BEST!

Frank David were extremely helpful and I found everything easily

David offered great service.

David David was awesome and so easy to work with and comes highly recommended.

David was the best ever!!!

David was helping us and he did great.

David was highly professional, super kind and made the whole process easy and smooth.

Frank was awesome love the big teddy bear

Richard Lehst did a great job for us, telling us all the information we needed as well as everything that we asked about.

We were in and out in 10 mins. David David is awesome. And yes his name is David David

Dakota was the best as soon as we walked in the store. Super helpful and made the purchase super easy and fun!

David was helpful, professional, and knew exactly what I was seeking to find. Highly recommend!

Got a couch from here over memorial weekend. Nicki was very helpful in narrowing down my search. After time debating, I stopped back in and David was very kind and helpful! He made sure to point out delivery points, and was thorough with the terms and conditions. Can’t wait for my couch to get delivered. The Elisa court is SO comfy - 10/10 for comfort and excited for the performance fabric.

Great shopping experience today walked in and was greeted by Lisa she allowed me to walk around and look for what I was looking for - no pressure sales I found a counter height dining table along with a chair that I love…thank you Lisa for a great day

David was amazing. He was super knowledgeable, friendly, and easy to work with. Great service and products.

David was amazing!! Helped so quickly, explained everything thoroughly and saved us lots of money. Will be coming back :)

David was awesome finding the mattress we needed!

David was amazing from the beginning. Helped us find our dream mattress for a great price

Good help by sales people. Timely delivery in good shape.

Dakota was super helpful! He really helped us talk through our situation and find a couch that best fit our needs.

Great sales member

David David…..awesome!!!!

Dakota was amazing. Great furniture!

Dakota was awesome in helping us finding the perfect furnitures for our home! Really happy with the quality and price of the furnitures

Frank and Rick were fantastic to work with! Was great to work with gentlemen.

Timely and excellent delivery and installation. Furniture quality is great. Overall, we are very happy with the purchases we made.

David David was great! Super helpful and friendly and helped me with what I needed.

Rick was very friendly and welcoming from the moment I entered the store. He let me know about the big sale they were having and allowed me to freely browse the store, but was always nearby to answer questions. He was well informed and happy to provide details on the sofa I was most interested in. Rick mentioned about the service/protection plan and how they like to have a customer for life. Wonderful shopping experience. Highly recommend Ashely Home Store to others.

Overall happy with the store. Would probably recommend.

David was great, no pressure while shopping around

David was awesome

David David was absolutely awesome! Helped me out with all questions and the made the buying process super easy! Excited to revive my new couch!

David gave us great service. He knew of discounts that helped us get the best quality at the best price. We came for a couch and left with a couch and a mattress!

Rich was great! When we forst went in we just went to get an idea about what we wanted. He answered our questions and gave us his card. When we came back, He walked us through the differences between the sofas we were looking at, explained the protection plan and got us situated quickly and friendly. Ask for him if you are looking for something from this Ashley store.

David is very great. Best salesman ever!!

David was awesome!

Dakota and Nicki were both super helpful.

Here we go best sales person in here who treat you with dignity is David David !!! Thank you so much David !

David David was helpful and got all the details for us!

Dakota was very helpful in helping us find a rug and even helped deliver it.

Lisa was absolutely incredible. She was so helpful in contacting online and the horror that was. She called on my behalf and handled everything and was able to complete the order in store with everything I wanted. Cannot recommend her enough.

David was fantastic!!!!!!!

Dakota was an exceptional sales associate, highly recommend you ask for him. General Manager went above and beyond for us to be able to purchase all the things we were looking for in one place.

David was Awesome and made it easy!

David was awesome. Very knowledgeable and friendly. He made the entire process of buying a couch a breeze.

Great salesman! So helpful and did a great job helping us find what we were looking for.

Austin was amazing. He answered all and questions and was super healthful

Dakota was great! Very helpful!

David David is the guy to see ! Great help with finding a couch !!

My husband and I went into Ashley Furniture. We were assisted by Rick. He was absolutely amazing to work with and answered all of the questions we had in depth. It was truly an amazing experience. We look forward in receiving our new furniture!!

Rick was a pleasure helping my wife and I choosing furniture. Very helpful and informative with the questions we had. Had an amazing experience with Rick.

Great customer service, Dakota was great!

Amazing furniture homestore! David is amazing! Greeted right away with a smile! Best customer rep! Recommend David everytime in need of furniture!

I called ahead to find a chair to add to our dining set I purchased a year ago. Dakota was super helpful and made everything seamless!

David at the Sawmill Rd location was extremely friendly and helpful. He was very in tune with our needs and price range. And there was no pressure to buy. He actually found us a better option than we were originally considering and it was even more cost effective. Will definitely go back for our future needs.

David is awesome!! Thank you so much for helping us get our sofa! We will be back for the fireplace!

David did a great job. He helped us find the right furniture. Thank you!!!!

David David an awesome person here helped us to get the product that we required at a good price.

Best furniture shopping experience in Columbus. David David is the best!

David David treated us great! Looking forward to getting our new furniture!

David and Rick were very helpful in helping us pick a mattress. Very patient during the choosing process and very efficient at checkout.

I’m so grateful for Austin Kieffer, he truly made our experience at Ashley Furniture exceptional. From the moment we walked in, he made us feel right at home. He took great care of us and made the whole process feel effortless, like we were flying. People like Austin deserve to be recognized and celebrated. He went above and beyond, and we genuinely believe he deserves a raise!

Whole team, David and Lisa and Nikki were super helpful in securing and picking a couch

David and Austin were super helpful and made the buying process really smooth and got me in and out quick!

David was so helpful!! Great service and so friendly and knowledgable!

David was fantastic. Very helpful, friendly, great with my kids too.

We worked with David today. We bought sleeper sofa. He was just amazinggggg! Very professional, friendly, nice and helpful. He helped us and get it everything ready for us!

David was fantastic. Super knowledgeable, polite and most importantly no high pressure. Delivery was prompt and professional. We love our new sofa!

Had the best experience with Dakota! He helped us pick out a new dining room table and couch in less than 30 minutes and got us a great deal! Couldn’t recommend more!

We had an outstanding experience with Austin. He was so helpful and was able to help us with selections and understand the pros and cons of each of the pieces we were considering. Highly recommend!

We recently purchased a new couch from Ashley Furniture, and I have to give a big shoutout to David, our sales rep. From the moment we walked in, David was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what we were looking for and made the entire process smooth and enjoyable. He wasn’t pushy at all—instead, he gave us space to browse while still being readily available to answer questions and offer helpful suggestions. Thanks to his guidance, we found the perfect couch that fits both our style and budget. If you’re shopping at Ashley Furniture, do yourself a favor and ask for David. He made what can often be a stressful experience feel relaxed and easy. Highly recommend! David, if you’re ever in the market for a new roof or you accumulate some storm damage. make sure you reach out to me and I’ll take care you the same way you took care of me.

These guys made it easy! Dave was really helpful. He just gave me the information I needed and let me look around. No pressure or anything. Once I found what I was looking for, he was as helpful and helped me get checked out and out the door with a delivery date. Very satisfied with the service!

Rick was a great salesman and got us exactly what we needed!

The sales person was friendly and knowledgeable. Purchased couch and loveseat from the Sawmill Road Store.

Awesome! Where do I begin? Oh 1st with Lisa! She went above & beyond to assist me with all my purchases. I needed quite a few items after my move back to Cbus, I needed a lot & I had to purchase just the right recliners ha. Her patience & knowledge helped make all this so much smoother. Her assistance with split financing was so appreciated. When she says I'm here for you, she means it, even staying over after clock out time. Thank you Lisa!

Ashley furniture has a nice selection of quality furniture. We were greeted by Austin, who was gracious with his time, and discussed all the various details and designs of the furniture sets we needed. Austin also kept us updated to the minute on the delivery of the furniture. Austin provided very professional service, and we will continue to request his services in the future as it made our whole furniture buying experience seamless.

David david is great, he helped us pick up the bed and gave good discounts

David was very professional and found us exactly what we were looking for based on our budget. Would highly recommend him to friends and family

David was an excellent sales representative. He put our needs first and was very professional and friendly! He deserves a raise!

David was awesome!

David was amazing, excellent customer service!

David was absolutely fantastic to work with! He was super professional, knowledgeable, and really went above and beyond to help us. Highly recommend!

David and Dakota were friendly and very helpful in locating/matching the perfect loveseat and accent chairs! Dakota did amazing helping my son locate all the spill props while we checked out!

We found our perfect dining room table! A big thank you to Nicki and David for being so helpful and nice. Make sure you ask for them.

David David

Great experience with Dakota! The store has great stylish, quality pieces. We were able to get what we came for and some addl pieces. Dakota was knowledgeable, patient and also had a wonderful personality. Highly recommend Ashley Homestore!

Huge shoutout to Dakota for all his help! We were in an out with so many great options

I stopped in to purchase an online order and it had a few glitches. Dakota was extremely helpful in getting that all worked out and I was able to get it all finished quickly and efficiently. I would recommend Dakota to friends and family who are needing furniture.

David was excellent to work with.

David David was awesome! He helped me select the right sofa for my design. I cannot thank him enough. Thank you David!

David David was the best with helping us choose a new mattress! Thanks David David!!

David called us to use our unused warranty from a prior purchase and took great care of us!

Had a great experience, thank you David for your help!

Friendly and helpful without hovering

Very poor customer service.part of furniture did not work still today waiting for repairs are replaced. Wait for 3 month for delivery of the furniture. And still waiting.!!!

Austin was super helpful and knowledgeable in helping us to pick out our furniture!!!

David and Cody were really amazing, and helped us out so much. Definitely recommend going here and talking to them

David was awesome! He was able to help me find my furniture quickly! I will definitely return to this location for my furniture needs!

This is our second purchase from this Ashley store. The first almost 11 years ago where the experience was great and the furniture lasted. So we decided to replace it from the same place. This time they damaged my door upon delivery then just left with the door standing wide open and didn't tell anyone that they had broken it and it wouldn't close. I called and they said it's a 3rd party delivery company and I have to deal with them. So reluctantly I did. Now it's been over 2 months and I'm still awaiting payment to get it fixed. Then when we went to use the furniture there was a defective hinge. I called and they sent someone the following week to look at it. The guy took pictures of everything and said he'd order a replacement part to repair it. After a month we followed up and they said that he never submitted anything and that we have to send them a picture of a tag. They couldn't tell us where to find the tag as we looked and couldn't find it. We told them we couldn't find it and that they needed to send someone out. Here we are another month and they still haven't sent someone or fixed the issue. This place was great before but apparently either has fallen or we just didn't have deal with issues last time and the post sale customer service is just very poor. In short I highly DO NOT RECOMMEND

Rick and Cody so helpful highly recommend

The Ashley staff were friendly and quite helpful with my recent sofa and ottoman purchase. No pressure. Professional.

Lisa K. helped us find the perfect power chair for an elderly relative! Great selection and service at this location. The in-store price was less than online, and we appreciated being able to test the chair before buying. Thank you!

Rich/Rick? Was a terrible sales person. He was weird as soon as we walked in. We mentioned we wanted a bed frame and we had just bought a mattress down the road and he joked about how we should have bought from him. A little while later he asked us to look at the mattresses to maybe find a better deal then proceeded to say "I don't want to be offensive, but why did you buy such a cheap mattress" then proceeded to go on about how adults should be spending more. We ended up just purchasing what we wanted online. Probably won't return. We bought recliners last year and they're great and we had a wonderful experience.

I had a really disappointing experience at Ashley’s Furniture. I called in looking for a specific style, and unfortunately, the sales rep, Madison, was extremely dismissive and unhelpful. Rather than trying to assist me in finding something similar to what I was looking for, she acted like she didn’t care at all and barely engaged in the conversation. Customer service is a huge part of the shopping experience, especially when making a big purchase like furniture, and this visit made me want to take my business elsewhere. I expected much better from Ashley’s Furniture!

Thanks Rick and Lisa! We had a great visit, they took the time to get us what we needed and we can’t wait for our delivery day.

Ashley's wasn't to bad at all there service was 100 they knew what they where talking about even though I was only looking at the wish list you need to see Ashley's for your self ..

We were assisted by Lisa K. today with our bedroom purchase. She’s knowledgeable, personable, and answered all of our questions with no hesitation. We highly recommend her customer service expertise.

Rick was very helpful and knowledgeable. Made finding the perfect living room set easy.

We enjoyed our experience shopping here. Salespeople were very helpful in picking out our mattress and bedroom furniture.

I called this store only to ask their business hours as it was a holiday (MLK) and I wanted to be sure they were open regular hours . The following day Lisa called my phone and was incredibly rude and then hung up on me. When I called the store to ask for the store manager, Lisa answered the phone and was rude again. I asked for the managers name and was told George. Then when I asked her why she was calling me and being rude, her reply was, “you called the store yesterday and I want to know when you will be coming in”. Then when I asked for the managers name again, I was told Cody and was told there was no manager or assistant manager in store. If this is how you do business, calling and harassing potential customers, I will absolutely not be buying anything for my new home from you. To be clear, I did not provide my name or phone number. I only asked what time the store was open till. Lisa got my name and number off caller ID and called me the following day. I did not ask to be contacted for any reason. Do better!

Dear Ashley Furniture Team, I am writing to formally lodge a complaint regarding my experience at your AHS COL Sawmill 40 location. The way I was treated by both the salesperson, Lisa, and the store manager was unprofessional, disrespectful, and unacceptable for a customer-focused business.Lisa walks away from me while talking to her with an attitude. I recently attempted to return a couch that had been delivered to me. While I understand there is a return policy that includes a 15% restocking fee and return shipping, I was quoted a total that did not make sense. When I asked for clarification, I was met with hostility, huffing, and a lack of transparency. At no point was a clear breakdown of the charges provided. Additionally, the staff made dismissive and condescending remarks throughout the process. The store manager questioned my reasons for the return, murmured under his breath, and repeatedly implied that I simply “didn’t like the couch.” When I asked about exchanging the couch at another store, I was initially told this was not possible, only to later discover that this information was false. This behavior was deeply unprofessional and disrespectful, making an already stressful situation much worse. I am requesting the following: 1. A clear, itemized invoice detailing the charges associated with the return. 2. Assurance that the return will be processed fairly, in line with Ashley Furniture’s stated policies. 3. Confirmation that the unprofessional behavior I experienced will be addressed appropriately to prevent this from happening to other customers. As a paying customer, I expected better treatment and clear communication.

Rick was super helpful and made our transaction easy and smooth! We left with a new bed and a sectional.

Dakota Cochran was an awesome seller and he helped us to make the correct selections as well as his patience with us was amazing. We fully recommend him as your guide!

Worked with Rick and Caleb. Caleb is new so Rick worked with him. Both were very helpful and Rick was super knowledgeable about mattresses. Would definitely work with them both in the future.

No pressure. Showed what was in our budget and what we asked to see. We had done our “homework” so the whole process lasted less than an hour. Delivery was quick and on time.

Rick & Caleb did an amazing job. They were very helpful, patient & knowledgeable about the furniture & took his time explaining details about the couches and shipping. He treated us like valued customers & remembered details about us! Very happy with his service.

Rick was great to work with. Very knowledgeable without being high pressure.

White glove furniture delivery and setup was excellent.

Lisa was friendly and helpful. She got Rick and they were extremely informative, caring, and professional for the 1.5 or more we spent buying our mattress and a few other things. The were so good to work with. I found it a pleasure to have met them. Thank you for having such excellent employees. The Brown’s 11/24

We went into the store looking for an overstuffed chair for reading. The salesperson greeted us but gave us space to shop. We ended up choosing a recliner. It took a while to take delivery but overall I'm pleased with our purchase and will shop again in the future.

Do not purchase from Ashley. Their customer service is horrible. They are very slow to respond and do not try to correct their mistakes. I received my furniture in September and the legs for the server were not delivered. I am still waiting for them to put the pieces on.

Love the couch, the delivery and setup. Store was helpful

The tracking app was helpful. The delivery crew called 15-20 minutes before arriving at my home. They were customer friendly and very efficient in setting up the purchase

Rick was excellent salesperson, personable, knowledgeable and allowed us ample time to make a decision without being pushy.

Cody, Rick and Austin were amazing. We had an issue with a piece of furniture and this store took care of us. Rick knew exactly when to check in and when to leave us alone to make decisions. Amazing customer service and experience!

We had great customer service! They were super helpful and got us in and out in no time! We have a sectional couch and now a bed frame, we love them both!

It was a great experience purchasing my new living room furniture. They were very helpful and easy to work with.

Great people, including delivery.

Thanks Rick and Ashley!

Fantastic!

I had an amazing experience working with Madison at Ashley Furniture! She was incredibly enthusiastic about helping me put together the perfect living room, and her knowledge of the inventory, both in-store and online, was impressive. Madison went above and beyond to customize a design that worked beautifully for my challenging space. Her dedication and expertise made the entire process enjoyable, and I couldn’t be happier with the results. I will definitely be shopping here again thanks to her exceptional service!

Nicki spent hours showing me all my available options with patience and kindness AND shes just got a cool vibe. I highly recommend her at Ashley.

From the moment we walked in the store to the delivery day, everything was great. Frank, our salesman, was awesome. He got us exactly what we wanted, for the price we could afford. The delivery guys were early, which was awesome, and were top notch. Very personable and professional. They had everything put together and tested within ten minutes. One hiccup. Test the recliners with someone sitting in them. Mine worked without someone sitting on it, but once you say on it, it would catch. But everything was certainly five star. Thank you all so much.

Shopped at the store on 161/sawmill rd. Madison was an absolute dream to work with. She made the process so easy, even offering some help with design. Delivery men were exceptional and we love our furniture. Highly recommend. Madison took time to really get to know me and what I was looking for. Make sure to ask for Madison. You will not be sorry.

It was the best furniture buying experience I ever had. Austin was very knowledgeable, friendly with being pushy. Easy purchase, convenient delivery.

Got furniture from here recently. Out of courtesy I won’t say her full name, but an older woman (who’s name starts with L) assisted us. When we walked in she asked us if we needed help, which we declined and said we wanted to browse. Instead of just offering support when it was needed and letting us walk away and shop in peace, she kept insisting on helping us then hovered the whole time we were there. She kept inserting herself when my spouse and I were trying to talk about making a decision about something and went as far as inserting herself when we were discussing our finances which was VASTLY inappropriate. She kept trying to upsell us on stuff that we had no interest in, going on about how SHE liked it or she just bought it. She tried upselling us on services and tried withholding the fact that there were free services available which we only found out about because her coworker spoke up and said something. My spouse and I could literally not talk about anything without her inserting her opinion or comments, it got to the point where we had to start texting each other. In an effort to upsell us again on services, she made the comment “you’re going to put it together yourself??” in a really condescending tone as if we were incapable, which was again when her coworker interrupted and explained that it was a simple assembly and you didn’t even need tools. Upon checking out, she was not transparent about their financing and AGAIN inserted herself into OUR financial situation and tried to coerce us into applying for the financing option that we were not interested in. The checkout process was an absolute mess. Because she was not transparent about the financing to begin with, we were under the assumption that it was same as cash within a certain time frame which was not that case. We would’ve been charged additional fees. She also got aggravated about having to fix her own mistake as a result of her being more concerned about making a sell and prying into our business rather than actually listening to what we were explaining we wanted and had the nerve to tell the manager “well they didn’t say that’s what they wanted to do” despite us literally saying it SEVERAL times. At that point, she started mumbling and complaining about how ‘this’ was going to take her over her time to leave. She kept walking away, pacing and complaining and the manager had to take over to complete the checkout. We knew what we were looking for going in and would’ve been relatively quick if she would have just left us alone and listened to what we wanted rather than feeling it necessary to insert herself where she didn’t belong. Instead, we were there for over an hour and left extremely irritated and regretting even giving her the satisfaction of making a sale, her manager and coworker deserved it more than her.

When I walked into the store, I was immediately greeted by Frank Bunton. He was soooo pleasant and sooo patient with me while we walked around looking for the right style of furniture to meet our needs. Once I found what I wanted, he graciously offered to price compare on-line vs in-store to find the best price. He even printed pictures of the pieces I liked so I could share with my husband. Needless to say, my husband and I returned to the store , and again, Frank was extremely patient with us as we revisited the pieces I wanted to buy. We were very much impressed with Frank’s professionalism and light hearted engagement as my husband and I bantered back and forth :). Thank you for sharing Frank with us ! We will definitely return (for a 3rd time) to purchase pieces for our home !

My experience at Ashley Furniture on Sawmill Road was great. We did not feel pressured which is a huge plus! Our furniture was delivered on the date and time promised.

Very friendly and knowledgeable. They found me what I was looking for.

Great experience @ Sawmill store We were in different stores but couldn’t figure out anything. Finally we stopped at Ashley located on Granville road Columbus Ohio where Austin Kieffer Jones introduced himself. He was wonderfully personable and professional. He showed us options but didn’t try to steer us in another direction as some sales personnel may have done. He was knowledgeable, good natured and very genuine was not stereotypical high pressure. We took long time to make the decision as we were buying pretty much all furniture for our new house in Powell Ohio. He was patient and attentive to our needs and budget was able to show us styles we were interested in and assisted us on every step from order to delivery. Honestly speaking we were not planning to buy whole house furniture from Ashley but the service we received could not resist we end up buying everything from one place. We are super excited about our purchase. Great Quality furniture with reasonable price and excellent customer service. I will definitely recommend Austin to all my friends and will reach out to him directly if we need to make any furniture shopping in future. Austin Kieffer Jones is an asset to Ashley’s team. Overall a truly great experience!

Lisa will be your go to sales representative at Ashley. I went in to purchase a bed and mattress for our guest bedroom. Lisa’s customer service was excellent she guided me in the right direction from start to purchase!

Everyone was very friendly, with excellent customer service. Austin was very helpful and transparent throughout the whole process of purchasing a new mattress.

Madison at the Sawmill Rd. location was amazing! I gave her a general idea of what I wanted and she knew exactly how to match it. I love my living room set! Getting my financing was also fast and easy.

Nicki was fantastic at helping us find and finance our dream couch!!! We are ecstatic with our purchase and can’t wait to see it in our home!!!

Dakota and Nevaeh. You guys are some of the best, authentic sales personnel I have ever come across. I cant count the number of times we came in and you guys helped us figuring out what works. You dont really find employees like you guys these days. I hope Ashley recognizes that.

Austin helped me and he was great!!! Thank you so much!!!

Nikki was so helpful and we appreciated the time she took with us.

Madison, our sales lady, was top notch!!! She was friendly, warm and welcoming. Truly interested in what we were looking for and made it her mission to find it. Thank you Madison for the outstanding service!

I bought a Purple matress and box springs. I knew exactly what I wanted. Salesman (Scott) did a great job setting up the order and the special instructions for delivery. I didn't want the matress protector. But he said it was required in order to take advantage of the 120 night trial period. So I bought that too.

Great furniture store with very friendly sales associates. Great place to buy furniture and additional home furnishings!

Ashley furniture made me wait 2 months for my couches to be delivered only for them to show up filthy and covered in stains. Austin our salesman assured us the day we purchased that they’d arrive on time if not even earlier. That did not happen. When I called the store after denying delivery all the managers were coincidently out to lunch at 3PM together and couldn’t take my call. On top of that I was treated rudely by the woman who answered the phone. We purchased a whole bedroom and dining set from value city, go there and ask for MK. Significantly better service. Update 8/28/24: they refused to bump us up on the list. They made us switch couches because the new ones would be at my house quicker on 9/6/24. We went for it out of desperation because we really need couches. I started tracking the order daily only to find out the new order was pushed to 19/6/24. Horrible experience. Will update this as I have updates.

Very good overall experience with store, sales associate, and delivery. Just got my furniture so will have to wait to review.

Process was smooth in store making our purchase and setting up delivery. Delivery details were easy to follow online, and to schedule. Multiple updates were provided during the day of delivery , making planning easy. The delivery and set up guys were on time, friendly, and fast.

Like that the salesperson wasn't overbearing, however, she needed to speak towards me and try to understand my needs. Maybe she just needs to work more with senior customers.

We were ready for a new bed and Google told us Ashley had the full line of Tempur Pedic products. It is close to home, so we stopped in. Nicki L. did a great job explaining the line in a way that enabled us to quickly zero in on what we wanted. I hate to shop, so appreciated her ability to know what we wanted/didn't want, which also enabled us to decline some higher end features we wouldn't use. She selected amazing pillows for us as we tried out various mattresses, and we ended up buying two XL Twin adjustable bases and mattresses, plus the amazing pillows. We had existing but very old Tempur Pedic adjustable bases and mattresses we would need removed before the new ones could be set up. The old bases are not foldable and lightweight as the new ones are, but very heavy/cumbersome, so we definitely wanted the Delivery team to take them away with the old mattresses. There was some confusion about whether their Contractor Delivery Team would remove those bases, but we all believed they would. They were to be delivered this past Saturday at 8am, and we had the room ready to go. Around 7:30am, the doorbell rings and it's Nicki! We did not expect to see our Salesperson at our delivery, but she had found out last minute that the Delivery Team (contractors for the store) would not be able to remove the bases. But never fear, she had 2 able bodied men and a truck and she would have them remove the bases! They set the mattresses aside for the Delivery Team removal, then disassembled what they could and wrestled the heavy bases very carefully down our stairs (no nicks, dents!), and out to their truck. The store's general manager, Cody, stopped by to make sure all was well before the Delivery Truck got here. That was truly amazing customer service!!!!!!! Miscommunications happen all the time, but the hallmark of terrific people is how they resolve issues. Nicki and Cody ensured we got the delivery on time, and were not inconvenienced in the least by the mix up on the disposition of the old bases! We were frankly astonished that they went to such lengths to make it all work in time for the Delivery so we didn't miss a day with our new beds! The Delivery team arrived 2 minutes after Nicki and team left, and did their own excellent job setting everything up. No doubt Nicki and Cody will have a different plan for the next customer who has adjustable bases to be removed, but we commend them for not leaving us in the lurch, but getting directly engaged in solving the problem. That demonstrates tremendous commitment to problem solving and doing what's best for the customer, and we thank them for it! Highly recommend working with them!

Ordered out of state to this store. Worked with Austin who was so helpful and knowledgeable. Once our order was placed, Austin made sure our order was delivered on the date we requested. Overall a great experience.

Nevaeh was very helpful and communicated all the details.

Nevaeh was wonderful to work with. Honest and informative. Thank you!

We absolutely love our table, chairs, and bedroom dresser we got from Ashley Furniture. We were able to get the style we wanted for a reasonable price. Delivery was smooth.

Great service along the way & quick, easy delivery!

Everyone was very helpful and friendly. The reason for the 4 star rating, is that it was quite hard to get in touch with the store I bought my furniture from. I will say that the gentlemen who delivered my furniture, where top notch and very professional.

Love the furnitures. Now order a night stand online . Should be here on the 31th of this month.

Great variety of products and friendly staff; Frank Bunton was great to work with in the store and even loaned us a tape measure so we could figure out if the couch we wanted would fit in our home. The couch itself is amazing and my family loves it. I am only not leaving a 5-star review because after the sale was complete until 2 days before delivery, there was a lack of proactive communication from them. Example: I was told the product would come the last week of June and when I called because I heard nothing and needed to schedule time off from work to accept delivery, I was told it then moved to the first week of July. Called again when I didn't hear anything and was told it was second week in July. It took 6 weeks from payment to delivery -- I get that there are stocking/shipment issues but it would have been nice when the store knew delivery would be delayed to give a courtesy phone call to me (or email, either would be fine) to just let me know so I could accommodate my schedule. Once the product delivery was actually scheduled, communication was fantastic -- the delivery driver kept me updated all morning long and they got the couch in the house and exactly where I wanted it with no problems and zero damage. Delivery staff were kind and courteous and got every scrap of trash out with them.

My boyfriend and I came in looking for a couch for our apartment. Dakota greeted us at the door, gave us some advice and let us have our space while we looked around. Once we found what we wanted he answered all of our questions effortlessly and with a smile. He was kind and personable. We have never bought furniture, so although we were new to the scene he talked us through all of it. After we bought our couch we went to our car before we remembered that we wanted to look for mattresses as well. As we were about to walk in, Dakota was walking out. When we told him we were coming back to look at mattresses he told us that he was off the clock but happy and willing to go help us look for a mattress. He was just as helpful and personable. We ended up buying a mattress with his help as well. I can not recommend the store enough, and I especially can’t recommend Dakota enough. If you go in, ask for Dakota!

I’ve got to say, Dakota was absolutely amazing. Absolutely no pressure to sell anything, didn’t bother us while we walked around. He was very knowledgeable about the things he was talking about when we did have questions. We eventually bought a couch from him. After leaving we then turned around because we wanted to see the mattresses, Dakota was walking to his car and told us he was clocked out. But he insisted on welcoming us back in and again, he was absolutely amazing and we bought a mattress from him aswell.

We have tried for over a year and 1/2 to get our sofa and loveseat fixed, has their 3rd party Saw enterprises out over 6 times. Now because it’s over the first year, Ashley won’t fix our sofa and loveseat and the 3 rd party who are supposed to to fix it won’t. The extended warranty company says it’s Ashley responsibility.! We talked with our sales person several times ( Chris) and talked with Rick the manager who said he would help us and call us back , that was 2 months ago! This is our first purchase and will be our last!!!!!!!

The staff was very polite and informative. The saleswoman, Evie Brown was very nice and helpful.

Lisa was excellent. She helped me find a couch and then customized it to fit into my space. She was very helpful and answered all of my questions! Will be coming back for more furniture and will work with her again

They have great quality furniture at a range of prices that fit everyone’s budget. Their 4th of July sale was awesome.

I urgently needed an extra chair for a family visit. Austin took care of everything, understood the urgency, and scheduled the immediate delivery. The chair was delivered just 2 days later, and on time in the morning. Really great service. Very happy happy with my purchase.

We purchased patio furniture and received great service from Madison, our sales associate! She provided options, described features of the items we were considering, and explained the process of ordering and when our furniture would arrive. The delivery process gave us the exact date, tracking of the truck and accurate times of the actual delivery. The product and service was outstanding from start to finish!

Great experience. Lisa was awesome, very helpful and patient. The collection was great as well.

Dakota was polite, knowledgeable and helpful. I’m excited for our new table to arrive.

We ordered a bedroom set 4/28/2024 the sales person said it would be in with in 3 weeks on may 23rd they let me know my ordered was ready I scheduled to have the furniture delivered on June 15th they told me the delivery time was from 1:30 and 4:30 pm they arrived at 12:00pm. The delivery service was very quick in and out they even put the mattress on the frame. With in 6 night of sleeping on our bed the middle of the bed collapsed in the middle of the night (I am 37 weeks pregnant so we were terrified) we inspected the bed to see what happened and after removing the mattress we discovered they did not even bolt the middle of the bed legs to the frame they even tightened an outside bolt to tight that it cracked the side railing. I reached out to Ashley to see if they could help do anything they said they could get repair parts and that was about it bc of the 3 day policy they have for reporting damage (this is ridiculous) I asked how long this could take and they said 2-4 weeks and ordering a new frame would take just as long so I asked the customer service what I was suppose to do about a bed frame considering I am 37 weeks pregnant and they told me to contact the store I purchased the furniture from and rent a frame so I tried that but the store informed me that they don’t have any such things so going back to the customer service they said a manager or leadership member would be contacting me the next day due to they are to busy to deal with me the day I called I waited 48 hours and still no phone call back so I reached out again and they just said they can’t do anything and we just have to wait. I feel like this is negligent and horrible customer service from Ashley and the third party delivery company that they use being pregnant or not this incident could have been way worse all due to neglect of not putting bolts in to the bed legs. I will never recommend or purchase from them again.

I bought a sofa, an ottoman, and two recliners from Ashley Furniture. They were delivered by two very efficient and professional staff. Everything was in perfect condition and the entire staff were very knowledgeable and helpful.

Nicki at the Sawmill store was very kind , patient and answered all of our many questions as we walked throughout the floor looking at all our options of couches & chairs . She was honest with her opinion when we asked and gave us valuable advice . 👍

Very quick and efficient experience finding our new sectional! Rick was very helpful and low pressure, let us make our decision browsing on our own and once we made it had us out in less than 5 minutes. We’ll be back.

Rick was Fantastic to us in helping us get our gorgeous new sectional!

Great sales staff that listened to our needs for a new mattress for my aging parents. Thank you!

We received attentive service from our sales representative at Ashley! Even during the busy memorial weekend sale all of our questions were answered and they were incredibly patient while we shopped with our little one to search the entire store for what we needed. The additional discount promotion was fun as well. The cornhole boards kept everything relaxed as we entered the store and did not feel bombarded by the sales team while we looked around. We are excited about the protection plan and information on child safe fabrics so we can love our furniture for years to come.

Lisa was very professional and nice ... thank you

Nicki did an excellent job for us this morning. Also she is the manager and had no workers besides the warehouse crew. Workers need to be on time.

Friendly and low pressure sales. Great advice. Highly recommended.

Not customer service-focused. Nicki did not listen to what our needs and wants were and was very indifferent and uninterested in assisting us. Will not shop here again.

PSA: THEIR FURNITURE WARRANTY IS A SCAM! AVOID LOSING THE EXTRA MONEY. They will not approve your claim and will find ways to cite their "policy". We had peeling and water marks on our furniture, but our claims were denied. Waste of money. You can try to state that your damage happened the day of and see if they take it.

Lisa is amazing ! I was in a time crunch and she helped me find exactly what I needed. I was in and out in less than an hour with financing ! Thanks Lisa !

We worked with Lisa and she was great!! Super helpful!!

Drew made the furniture process easy and had great help throughout!

From the moment we walked in tothe store to the day we had delivery at our home we were impressed by each and every person and delivery guys. All were friendly and helpful, and like we’ve known them for a long time. Love the variety of items they have in the store and prices reasonable.

Frank at the Sawmill Rd store was very helpful with assisting us select a sectional couch. We have a large and strange configuration for a living room. He actually came up with a solution to incorporate all the pieces of the sofa I wanted to have. Very professional and very attentive!! I highly recommend asking for Frank!!!

Lisa was very professional and patient. Thank you.

Rick and Naveah were so helpful. Even when I came back after realizing the sectional I chose was too large for my living room.

Great service! I've gone to this location twice now and plan to come back for more furniture in the future. Shout out to Frank and Drew! Thanks!

I don't speak much English and he was very patient and kind, it was a pleasant experience, thank you very much friend

Lisa K was very helpful. Knew where in the store to help us find the items we need

Great sales associate, Richard gave good advice and space to make decisions

Rick and Frank were wonderful! We have gotten multiple pieces of furniture from Ashley and it has been a painless experience each time. Frank was very welcoming and Rick made sure we were getting a fair price on our new sofa. Excellent experience and we will be in again!

My new table is very nice, purchase and delivery went very smooth and I look forward to doing additional business with Ashley Furniture

Frank was amazing! He helped us find our perfect couch and he’s a smooth talker. I was having problems visualizing it and he even found me a pink pillow to put it all together. He’s good at his job!

Great Customer Service!!!!! Go Shop at Ashley and see Rick and Lisa

Excellent service! My fiancé and I were looking for a bed frame and nightstands. Rick was very helpful in showing options, and made the transaction very easy! Highly recommend

Their products are great. We found a new bed here and couldn’t be happier. It’s pretty good value for its money. Our only complaint is that we felt like we were being upsold things we didn’t need. If you have trouble saying no to unnecessary add-one, you should browse in store but purchase online.

Rick was amazing. Thank you thank you. Thank you

Great sales people saved a ton of money 😁

Experience in store was awesome when we went two years ago. The salesmen were eager to get a sale and went above and beyond with discounts, promises of replacements and repairs under the warranty. Super friendly. The manager even came out to wrap up the sale. Now here we are 2 years later and we attempt to get the “free cleanings and service” under the warranty. Nothing is covered. We get the terms and conditions to read it over and boom. It doesn’t cover a single thing but they’re willing to help us get a quote through their cleaners. Lol. I wouldn’t waste the time purchasing anything through them. Don’t get the warranty. Don’t buy the furniture. It wears down fast. I recommend Costco, they have great pricing and great warranty. The sad thing is that we love our set and had a good in store experience. Not worth the price for the quality and do NOT get that warranty.

Beautiful quality furniture, excellent sales staff and customer service and a professional and efficient delivery service team.

Austin was very helpful and professional in helping us with our purchase.

Austin Kieffer was great with my wife and me in helping getting our forever furniture. We went through multiple options and he couldn’t have been more helpful and knowledgeable about the product and how it would fit in our new house. Wonderful experience with a very pleasant guy. 10/10 would recommend

Navaeh was great in helping me decide on sofas, tables, and barstools for my brand new place. She provided quotes for several different pieces and put together ideas for the new space. All staff very helpful and welcoming!

Austin was great to work with—very helpful and provided good insight on products. Got a great, comfy couch and chair!

Usually when I leave reviews, I like for them to be positive ones. Unfortunately this last experience with the Ashley off Sawmill is going to be our last. We first ordered a new dining room table back just before President's Day. We worked with Nikki who was newer. I am in sales myself and understand someone being new but from the beginning her customer service was really lacking. My husband ordered a painting and she asked him if he wanted to climb up on a back of a sofa and get it himself. Each time we had asked questions, it felt like we were bothering her. Either way found a table we loved. We wait a few weeks to receive it. My husband took the day off work and upon the table being delivered, he realized the wrong height was ordered. He was told someone would give us a call about it getting re-ordered. Keep in mind that we had already gotten rid of our old table, so now were tableless. I had called and spoke with Nikki. She was extremely rude and just kept saying the wrong table height was ordered. There was never an apology or even taking ownership. I asked what could be done and was told nothing. I asked again, and she said the manager said they could take off the delivery fee. At the end of the conversation, she still never apologized. Finally I asked her why she had a problem with our conversation and why the attitude. She finally said she made a mistake and unwillingly said sorry. Again being in sales, had she had the least bit of emotional intelligence and empathy, I would have felt much less upset by the conversation. The new table was ordered. Again we waited for several week. We hosted Easter. It came and went. We had no table for our guests. The next table arrived. Again, took time off work and the table arrived. The way she re-ordered the table was to have it simply dropped off. We paid to have it put together. I called and Nikki answered. Asked straight for the manager and got connected with Rick. Again, his apology didn't come until I said something and Nikki's lack of empathy and customer service. It was again extremely forced. He told me they would see what they could do to get the table and chairs assembled in our home. This was back on April 11th. Come to find out we are not even getting credited the full delivery fee. I was told that we were getting credited $99 and the delivery fee was really $169. I was told that the only thing they could do was waive the $99 and that someone would contact me about the table. I spoke with someone at the distribution center who was great! I asked if the regional could please reach out, and I have still yet to hear anything. They ended up re-ordering the table again. Had the drive team come by and swap out the assembled table with the ones that have been sitting in boxes in our kitchen. Finally today, 5/2 we have the right table assembled and in our home. The table fits perfectly and is a great purchase! Given the horrible customer service and amount of time that this has taken I'm going to be reaching out to Ashley Corporate to get the situation handled. I am sorry but taking off $99 for everything that has happened is like doing nothing at all!! DO NOT SHOP AT THIS LOCATION! If you do, do not work with Nikki.

He was super patient and real knowledgeable. He did not hesitate to answer my wife and my questions. Just an overall a cool guy and great salesman.

The actual assistance at the store was wonderful! I wasn't sure what I wanted and they allowed me to look around without feeling pressure to purchase. Once I made my decision it was a very fast and easy process to purchase my sofa. The sofa came earlier then expected as well. However the delivery team had to open the plastic on my sofa to remove the cushions before placing in my room of choice. They caused a big mark on the top of the sofa when bringing it due to it not being covered by the plastic. The gentleman said warm water and a cloth would take it out however it did not come out. So that was very disappointing since I just spent a lot of money on a new sofa and now it has a huge mark on it.

Drew was great to work with! Buying my living room furniture was a breeze! Go ask for Drew!

Rick was very friendly, knowledgeable, and helpful. He also has a great sense of humor and kept us smiling through the transaction. We would definitely purchase from your store again because of Rick!

Ashley Furniture on Sawmill were super helpful when I was furnishing my new condo! Chris was very knowledgeable about the furniture and mattresses and helped me to pick just the right looks!

Rick and Frank helped my daughter find bedroom furniture. We utilized the lease to own financing program and they walked me through the entire process. I highly recommend this location of Ashley Furniture.

Drew did a fantastic job at showing us their selection. And was very knowledgeable on the products and options. After months of looking at other furniture stores. We found our sectional. Would definitely recommend Drew at Ashley home-store in Dublin .

We said yes to the couch because of Drew! He was very kind and helpful with showing my husband and I the great selection at Ashley Furniture. When we came back, we made sure to find him as he went above and beyond to make sure we would be happy with our selection.

I was helped quickly and didn’t feel like I was being oversold, I enjoyed my purchase and would happily buy from here again! I had Drew!

Frank Button was wonderful with helping us with our selection, please see him. He worked with us on price and gave us space to think things out which I really appreciated. I will definitely work with him again.

Rick Lehst was excellent. He gave us space to test and discuss while being near enough to answer questions when we had them. Great experience, will definitely return!

We had a great experience at Ashley Furniture. We went in looking for a specific couch and quickly found it. Rick was very helpful, patient and knowledgeable about the furniture and answered all of our questions. Overall we're very pleased and are looking forward to our new couch!

Please refrain from buying furniture from here. I purchased a table late march. Received a damaged product two weeks after, since it was not in stock. Customer service advised that a new table will be delivered late May.

Nicki our sales associate was Fantastic! Listens and takes your needs in consideration when helping you find what you want. Very patient doesn't make you feel like you're being rushed. She will definitely be our sales associate for our future purchases.

Wonderful experience. Drew was very helpful and answered all questions. Appreciated his patience with my indecisiveness!

I purchase a sectional from Ashley in Dublin OH for my rec room and paid for white glove delivery. Upon delivery on 4/6/2024 one piece of the sectional was damaged while the mover team got it stuck in my doorway. The piece had 3 tears in the cushions that got jammed in the doorway due to improper preparation to get it through the doorway. I had to help unlodge the piece because one of the movers was in the basement and basically was stuck until we could get the piece out of the doorway. When I put in a claim to customer service for the damage they advised me that the damage would not be covered because the moving team had pictures of me “forcing” the piece through the doorway. Now I am stuck with a brand new torn up sofa sectional. Buyer beware of Ashley and their poor delivery service. So much for consumer rights with this company. Stay away from Ashley and buy somewhere else.

Drew helped us today and we ended up choosing a couch. Great experience.

AJ Jallaq was a pleasure to be with as he was explaining the benefits and features of the Proadapt Tempurpedic mattress, had a great experience.

We had order two zero gravity chairs. The one we were able to get right away the second we had to wait a bit. Worth the wait though. I love these chairs. We had wonderful customer service in store as well as over the phone. And both deliveries went smooth and the people doing so were pleasant and a plus is they took the trash of the box and wrapping with them

Came in with a set budget and was beyond surprised to find something just as nice for well under price. We had a gentleman named Drew assist us and he was friendly and very helpful. Probably one of my best experiences furniture shopping

Chad helped us out and got us exactly what we were looking for.

Frank bunton did amazing job . Definitely recommend him Thanks frank

We had a great experience at Ashley's - Sawmill. AJ was fantastic - knowledgeable, courteous, and helpful. We never felt like we were being "pushed". Recommend anyone popping in to ask for AJ!

Nikki and Frank, at Ashley Store were so helpful. I found the perfect Temperpedic mattress and adjustable frame for me. Thank you. I will shop with you again.

AJ helps me a lot figuring out what is the best option.

Frank was super Professional and a really good seller and convinced us to get the couch we loved

My wife and I went looking for a sofa and a new mattress. Rick was helpful without being too pushy. Would shop there again.

Lisa was awesome. She went above and beyond. Rick, the manager was great as well. Soooo friendly!!!

Rick Lehst you’re amazing!!! Saved me over $300.00. And the furniture is exactly what I wanted. You’re thorough, friendly, and very professional. I will tell everyone what a positive experience this was for me. I will be back!! Thank you so much again

Rick and Nicki were so very pleasent and helpful. Loved working with them.

Excellent service from AJ in helping me find an ottoman!

This company has terrible customer service. I bought a sofa and recliner from them 3 years ago and purchased a 5 year warranty. The furniture had a recall because the electrical parts were causing fires, and though I had no fire, the sofa’s electrical recliner stopped working. I contacted them about this, and have now been waiting a month for them to fix it. It’s been one run around after another. Ashley will not stand behind their products, and I would never purchase anything else from them again.

Amazing service Rick was very knowledgeable and patient! Will be coming back!

My husband and I wondered in your store on a whim just to get an idea of options on purchasing a new bed. Nikki was so helpful and informative that we bought a new mattress, bed frame, and the protection plan on the spot. We feel 100% confidence in our purchase thanks to her knowledge and care for our needs. Her sincerity was clear and we are so happy! Thanks for making such an important purchase so easy, Nikki!

We were shopping for a small end table - found the perfect one at Ashley but was told we couldn't just take it home - it had to be delivered, with a fee of course. Luckily our sales person took it upon herself to work with us. The table was delivered Thursday. The young man who delivered it was kind enough to put it in place. It looks great!

I recently purchased a sofa sectional and a dining set. The dining set arrived first and was delivered a couple days ago. The delivery team was very informative on their arrival time and extremely quick with the set up. (Still waiting on the sectional to arrive). I have ordered from Ashley Furniture before. The last couch I purchased, I still currently have, has lasted the last 10 years and is in great shape! Great quality for the price! I would highly recommend, and purchase again!

We bought a new sofa here and we were very happy with the experience from start to finish. Our sales Rep. Kate (the great) was wonderful to work with, professional, informative and patient. The 2 gentlemen who delivered the sofa were wonderful too, they were on time, funny but professional, respectful of our property & our new couch. We will shop there again as well as recommend Ashley to our friends and family.

The service representative I worked with was very helpful in finding both affordable and high quality furniture for my new apartment. Additionally, as one table was not currently in stock I did have it delivered to the new apartment where the service persons were not only delightful and respectful but also performed their duties in a timely fashion. I would highly suggest anyone looking for new furniture to use Ashley Furniture!

Rick was very knowledgeable and able to identify our specific needs. We are confident in our mattress purchase. Thank you!

Rick was great super helpful and honored the online promo

Nicki was very knowledgeable and friendly.

Chad and Avery were great to work with. They didn’t pressure my husband and gave time and space to make our decision.

Frank was very helpful and professional. He helped us with our new table purchase!!!!

It was such a pleasure to have Kate The Great as our sales representative! Extremely professional & went out of her way to save our family a lot of money! Request her! I promise y'all won’t be disappointed. Thanks again, Kate The Great!!! 💙

No pressure sales and easy ordering process. Rick was very helpful and personable.

Mr. Frank Bunton was an exceptional sales person! We went in to get kids bedroom suit we ended up with 2 adult bedroom suit and sofa set! This is at your Dublin, Ohio location He is definitely a keeper!

This place is amazing! We were with Mr. Frank and he was an amazing helper. I definitely recommend coming here.

Rick was very helpful and personable throughout the process

Rick was awesome! Very knowledgeable and helpful! 10/10 recommend!

Richard was personable and helpful in finding our couch for our apartment

Lisa was terrific and found a couch that met all met all my requirements after the one I came in to see wasn't available.

Kate was absolutely awesome helping us pick out our new furniture for our new house !! Can’t wait to come back to see her again.

Richard was an amazing representative. He was very knowledgeable and answered any questions we asked. He was friendly and did not pressure us into buying anything. When we opted for something a little cheaper he was fine with our decision and did not try to talk us out of it. I 100% would recommend him to anyone and look forward to working with him in the future.

Lisa is a great saleswoman who helped us out on purchasing the bed frame we wanted and gave us the proper information with current deals/offers to help out with the pricing!

Lisa perfect.

Found something we wanted online and went in store to see it in person before purchasing it. The piece we were looking at had a dysfunctional drawer, which was also the only drawer. We had to jiggle it to get it to come out and did not come out all the way. We asked the store employee what would happen if we bought it and the drawer did not function. She told us it is not designed to be opened everyday and doesn’t have gliders on it but that she was able to open the drawer without issue. She told us it would not be counted as an issue if we experienced the same thing if we bought it. The reason we are giving this a 1 star is because the price difference between online and in store. The product online was $850 and in store it was $1350 after a 25% discount for their President Day Sale. We asked about the price difference and were told it costs more money to ship it in store but she would be able to price match it. We found another product we liked which was $1250 online, but $1850 in store after the “discount.” I appreciate the “price match” to their own online store, but this store seems very sketchy with how they price their products and we do not plan on coming back.

Great experience

I typically don't leave reviews, but my recent experience at Ashley Home Store was so disappointing that I feel compelled to share. Save yourself the hassle and shop elsewhere. Our experience with this store was a total nightmare. We ordered a bed set around Thanksgiving, with the assurance that it would arrive within 2-3 weeks. However, the shipment was delayed by a staggering 2 months. But that's not even the worst part. When the delivery crew finally arrived, they didn’t mention that the slats for the bed were missing. They went ahead and assembled the bed without them. A few hours later, the bed collapsed! We reached out to the store but received no response from the salesperson who initially assisted us. We visited the store in person the next day and explained the situation, we were promised a resolution. Days later, a second team arrived with a box spring, only to realize that what we needed were slats. The following week, a third team came with slats, but they were incorrectly sized and couldn't fit the bed frame. Another week passed, and a fourth team was sent, they arrived with no slats, claiming they were here for servicing purposes. After enduring 2 months of waiting and 4 unsuccessful attempts to resolve the missing slats issue, we found ourselves still without a solution. We wasted countless hours at home waiting for these teams to arrive, only to be met with disappointment each time. The customer care team seemed helpless, repeatedly sending individuals without any progress toward resolving the problem. Having shopped for furniture at various places before, I can confidently say that I've never encountered such incompetence and disregard for customer satisfaction. Save yourself the frustration and take your business elsewhere.

AJ was a great help!

Lisa was very helpful! She was very knowledgeable and organized! She double checked that we were getting the best deal!

AJ was very helpful without a lot of pressure. A great experience buying

As a return customer, we were taken care of by Richard. He was helpful but gave my wife and I "space" to chat as needed. Go see him- nightly recommended.

Lisa was awesome. Helped us pick out a new sofa and coffee table after we just moved to the area. Provided some picks on good restaurants in the area while she was at it. Great customer service.

Rick did a great job answering all questions & concerns we had! His shadower, Nicki, was also very intentive through the entire process. Thank you both for your time!

Nicki and Rick were very helpful while picking out furniture for my new home!

Richerd was very helpfull and knowledgeable on the items we are looking for. He was not pushy.

Rick was very knowledgeable about the product that we bought and made sure that we purchased what we loved instead of what we liked. We are thoroughly satisfied!

I had an exceptional experience working with a 5-star furniture store salesman AJ Jallaq. Not only did he demonstrate extensive knowledge about the products, but his enthusiasm and passion for helping me find the perfect bedroom set were evident throughout the process. His attention to detail and commitment to ensuring our satisfaction truly set him apart. AJ's friendly and approachable nature made the entire purchase enjoyable. I appreciate the seamless experience and am grateful for his assistance. Highly recommend him for anyone looking to furnish their space! ⭐⭐⭐⭐⭐

She was awesome with helping me.Shop with Kate the great 👍

Was there recently shopping for a bedroom set. Everyone there was nice and informative. Will definitely shop there again in the future! Kate the Great was my salesperson! She was awesome!

Really nice store, affordable prices, employees were very helpful as well. Ask for Kate the Great! I’ll definitely be going back!

It was great working with Austin Kieffer ! He took time to find us exactly what we were looking for!

Rich was great. Thorough and to the point! Very friendly.

We worked with AJ and he was very nice and helped us throught the process. Appreciate his help and guidance.

Kate the great was wonderful ! Couldn't have done this without her !

Thank you Rick! Helped us very quickly and everything was super easy.

Chad was great! He walked us through all of our options and found us an amazing deal on a living room set!

My husband and I were looking for the perfect sectional for about a month. When we walked into Ashley and Chad greeted us, he was able to help us find the perfect couch. He made the process quick, easy, and very smooth!

Good experience, easy, and they priced matched! Thank you Kate for the excellent service.

Rick was great and knowledgeable. No hassle sales and pleasant.

Rick and AJ were amazing! They gave us an amazing deal and their customer service was phenomenal! Both very respectful gentleman who listened to our needs and went completely above and beyond than any person that has ever assisted us. I will definitely be returning and will continue recommending friends and family to AJ and Rick! Thank you again!

AN was very professional, friendly and thorough! Enjoyed working with him!

Rick made it a Simple and Easy experience

Good customer service

We just bought a sectional today from AJ Jallaq and Frank. We had a wonderful experience with both of them and we really appreciate how AJ and Frank were giving us honest feedback and was not a pressure salesman. AJ was extremely knowledgeable and made our shopping experience very easy and fun too. Also, Frank gave some very good and insightful advices. This is the fourth time we’ve purchased a big item from the Dublin Ashley location and we’ve always been happy!

Marcus and AB did a great job in the delivery and set up. Fast, efficient and courteous!!

Nice store prices not bad just didn’t have what we were looking for

Great experience. Chad, Vanmeter, the salesperson, and then AJ Jallaq were both very helpful. Will shop again.

Great customer service from Kate the Great and Frank! Helped us find the perfect sectional for our space. We went to Pottery Barn, Crate and Barrel, and many other stores before we landed on our sectional from Ashley. Felt even higher quality and more comfortable, for a third of the price. Will be returning to purchase the rest of our living room furniture with them. Would recommend to others and make sure to ask for Kate the Great and Frank!

Pleasant experience with Carlisle Kate and Lizzy! Good team work

Rick and Aj were very helpful!

Had a great experience with Kate and Rick on our sectional. They were quick and easy to deal with when we had two little Kids with us.

Rick was Attentive and Helpful!

Rick was amazingly helpful even though he was super busy! Great service, good selection in style and price.

Fantastic experience with Avery and Rick - Extremely knowledgeable and friendly!

Kate and Rick made my experience easy and wonderful.

They have good staff and good service

AJ and Avery were so very helpful in picking out a bed that was perfect for our home & a mattress that was the most comfortable for our needs!!!

my experience was wonderful, an excellent reception.🤝

Rick was awesome helping us find all the furniture needed for our new apartment. Will be back!

AJ was a very good sales representative, He help us finding what exactly we were looking for, Very recommended

Lise at Dublin was most helpful, and welcoming.

Aj was very professional and extremely pleasant to work with!

Rick was awesome! Got approved for 12 months and out the door with a recliner in less than 15 mins!!!! A++++ service

AJ and Rick were very knowledgeable and helpful throughout the whole process. Great customer service

Sales Manager, AJ Jallaq was extremely professional, attentive, and got us an incredible deal on a beautiful sectional and over-sized ottoman. Cant recommend enough

Walked in not expecting to buy anything, but after working with Rick and hearing how confident he was in Ashley’s pricing and options I knew I didn’t have to go anywhere else.

Kenny at the Gemini location was awesome. Very professional and friendly. Thanks man:)

We just had the best experience shopping for living room furniture. Rick was very helpful in the process and was very kind and knowledgeable. Highly recommend!

AJ was awesome! He was super helpful and knowledgeable. We had a lot of questions but he really patient and talked through all the options. Great experience!

AJ was very patient with us, we couldn’t make up our mind. We will be back tomorrow to make another purchase, we will definitely use AJ.

I visited the store this evening and had a great experience with AJ. He was helpful but not pushy. I purchased a couch and chair and the whole transaction was easy and quick.

Richard Lehst was amazing. He helped me with all of my furniture needs. I would highly recommend him.

We had a great shopping experience with Rick Lehst and Lisa at the W. Dublin Granville Rd. location. After first coming in to look at furniture and test out some beds, we left with good information and things to think about. We then returned a week later, and with no pressure, we’re able to browse some more and decide on an adjustable bed (main purchase that had been decided on and was reason for the return) as well as a couch and chairs. The no pressure approach and being available for questions, made this a great experience. Thank you to both Rick and Lisa for their time and information. We look forward to delivery of the items and putting the finishing touches on our newer home.

Nice chair

I wouldn’t recommend this place and working with AJ , he’s the worst sales rep. I ever met. Button line he’s a thief I wish I could rate this place below zero because of him

Richard Lehst was extremely helpful meeting our needs and wants. He explained all the options including comfort and durability. We appreciate his kind and courteous service.

Had a great experience working with Rick. He was very knowledgeable and helped us find exactly what we were looking for. Would recommend!

Very personable, very helpful!

Rick was very patient and helpful throughout the process. Very insightful!

Rick was very knowledgeable and did a Great job helping find our perfect couch!! Thank you!

Aj was fantastic and pointed me in the right direction. He also advised me of my best options. He is very knowledgeable.

I recently worked with AJ, a sales representative at the Dublin Ashley. AJ was incredibly patient in helping us find the perfect furniture. He showed us all the different options they had in store and online, and even helped us get a great deal. He was also very knowledgeable about the different types of couches, dining table, etc and was able to provide us with some great suggestions based on our needs and budget.

Rick and Aj were absolutely amazing helping us find what we needed!

Rick and aj were great. I definitely recommend them

Outstanding experience! I walked into Ashley today with a clear picture of what I wanted and with Rick Lehsts assistance, he made it happen! He didn’t hesitate to check if items were in stock and he helped me to see the advantages of buying something that would be better quality. Thank you Rick, I will be back!

AJ was a very professional sales person and very helpful. We were very pleased with his service and knowledge.

Rick is amazing. He never made us feel pressured, but is a GREAT salesman. We will be back to utilize his expertise soon!

Mohammad Emran was extremely helpful and knowledgeable with our purchase of a new bedroom set and mattress. Very informative and fun to work with. Kathy & Larry

Richard Lehst was awesome, i told him what i’m looking for, my concerns and he took me right to what i was looking for, showed me pieces that were exactly my style, awesome salesman

Mohammad was amazing to deal help me and my mom to get a nice dining table thank you Mohammad

I wish I could give this zero stars! We visited this store about a month ago to look at a dining table we had seen online, and we were "helped" by salesman AJ. He said the table was not in store but he could help us order it. The dining set (table and chairs) were much cheaper online, and he said he could not match the online price but if we ordered through him he could guarantee it would arrive faster than if we ordered online. What a lie!! We went ahead and ordered in store through him but are regretting it majorly. It's now been weeks with no update to our order, and every time we try to reach out to AJ he claims that there is nothing he can do and rudely tries to explain how furniture ordering works. He won't admit that he just straight up lied to us in store by promising something he knew he could never deliver. NEVER work with AJ and stay far, far away from Ashley furniture.

Mohammad was very helpful, made the experience easy and quick.

Mohammad was a great help to my mom when she was looking for a new living room set. Very informative, genuine, and not over bearing!

We had a great experience with Richard Lehst while we purchased furniture at the Dublin/Columbus store. Top notch service!

Working with Rick to purchase our couch was a great experience. He answered all of our questions and gave good opinions and professional advice to make our decision easy. Great customer service.

Mohammad Emran is the best sales person I have ever worked with.

Mohammed Emran, is the best. Don’t shop online. Come see Mohammed he will make it easier than online

Great overall experience and Richard was incredibly helpful!

Mohammad Emran was great, he showed us around everywhere! Anything we needed he got it for us! Great guy! He got us the best deal possible!

Mohamed Emran was super to deal with. Very professional and knowledgeable. I recommend him to anyone looking for great furniture in Ashley’s.

This place is great! Got myself a couch and Rick was more than patient with me as the credit company made us recheck my info three times. 10/10 would shop again.

Mohammad Emran was very helpful with assisting me with purchasing my dream bed. He was extremely knowledgeable about all the products, and was patient with me while I made my final selection.

Mohammad E. is a fabulous home furnishings specialist. He is polite and knowledgeable about in-store and online purchases. He helped us find exactly what we wanted! 5 stars guy right here!

Mohammad Emran was very courteous and honest to us on the furniture we purchased. He helped pick up the right product.

Mohammad was very helpful! He was not pushy at all like most furniture salesman! Highly recommend asking for him when you are in the market !

Mohammad was great and got me everything I needed, totally customized and at a great price. Super fast, thank you!

Good Service & great deal from Mohammad from Ashley furniture

Overall very good customer service and great deal from Mohammad from Ashley

Mohammad Emran provided great customer service and was personable and professional. Would do business with him again. A++

Mohammad was great! He will be even greater once everything we ordered is delivered!

Mohammed Emran...great services

Mohammad was very helpful during our shopping and purchasing experience

If I could leave 0 stars I would. We have had nothing but issues with your furniture. First you brought the couch, and the one recliner was broken, then service never contacted us about replacing it, finally got that taken care of. Then recliner comes and it has grease stains on it, had to make time for cleaning people to come and that didn’t work so had to make time for delivery of new recliner. Now the fabric on the couch is fraying. Not even 1 month old.

Thank you Mohammad emran he was super amazing and helpful came in for tables left with full house bedroom and dining table and living room set.. go see Mohammad if you need the best service 👌

Mohammad did an amazing job helping us today. I swear this guy did EVERYTHING to get us the best deal possible. Me and my fiancé walked away happy customers

Mohammad did an excellent job in helping us pick the perfect bed and mattress.

Mohammad was amazing. He helped us find our perfect bedset and sofa quickly! We even got a free bike! Recommend Ashley furniture for anyone looking to spice up the look of their home!

We loved working with Mohammed. He was so informative and professional.

Mohammad provided great customer service! very friendly. thank you!

Mohammad was fabulous!! He really knows his mattresses and all around great person to work with :-)

Rick and Mohammad were both very helpful and made the process quick and simple. Many times purchases like this take forever and are very high pressure...not this time. Ask for either...both are great guys!

Rick was extremely helpful. He gave us the space we needed to discuss our options and was always available with great suggestions when we had questions and needed guidance. I definitely recommend shipping here. Great selection and awesome people!

Mohammed Emran was awesome, helpful and patient.

Go see Lisa. She was great!

Mohammad was an amazing host and was a great salesman, definitely recommend!

Mohammad was great. Extremely helpful and attentive.

Mohamed is the best customer service ever I saw

Mohammad was a very helpful salesman, would recommend!

Mohammad Emran was very helpful and great to work with. Great personality also.

Rick was wonderful in helping us find our new furniture, and very patient with our kids!

Came here to look for my first couch for my first apartment. Rick was a great help. Very excited for my couch.

AJ is very courteous, knowledgeable and professional. Also, very personable. Was absolutely no pressure. Nice shopping experience.

Mohammad Emran, he’s one of my favorite guy in this store

Mohammad was a good person he helped me a lot with buying my queen bed definitely I will come back to him to buy more things

Mohammad was great :)

Mohammed was fantastic!

Mohammad was the best and the best service thank u Ashley for having him .

Rick and Jeremy were great! They made this very easy and would recommend seeing these two when you come in.

Rick did a fantastic job! He went above and beyond to get exactly what I was looking for! Very happy!

Great experience shopping here. Mohammad made the whole process very easy for us. Highly recommend him.

Mohammed was incredible with us. Experience was extremely seamless. 100% recommended!

I had a great experience at Ashley today! Rick helped me and was very kind and helpful. He was patient with me while l had a hard time making decisions and offered great advice about color and room space from photos I had of my home. I didn't feel any sales pressure so I felt comfortable staying there a while. Mohammed also made me feel welcome, too. I definitely will recommend Ashley to others!

Jeremy is the best salesman, and I highly recommend you go and shop with Jeremy.

Rick showed us the most perfect couch. it was a one and done.

Rick was great! Very helpful!

Lovely store, very great store. The staff was wonderful especially Mohammed umran. He made sure I left happy and satisfied!!!

Rick was awesome! Super helpful and out the door quickly. Great customer service.

Mohammad was great! Should anyone visit the Sawmill location ask for him.

Polite and helpful

Rick was extremely helpful and guided us to just what we needed!

Very nice experience. Mohmmad was my sales person was very helpful.

Great service!!! Brother Mohammad was very helpful , very nice and knowledgeable. We look forward to buying furniture from here again. ❤️

Amazing service 10/10 Brother Mohammad was very helpful . Make sure to look for him.

Rick was very nice and helpful made my purchase go very smooth would recommend.

Great service from Mohammed Emran !!! Very professional!!

Lisa was cool! Very helpful and personable.

Mohammad was great! He was very patient and he provided excellent service.

Mohammad was great

Mohammad was extremely helpful!! I am very pleased with my sofa, loveseat and TV stand!

Mohammad Erman was extremely helpful and assisted me in finding and purchasing a furniture set within my budget. He also throughly explained all financing options, as well as the 5 year protection plan. I highly recommend his service and coming to him for your purchases at Ashley’s!

Knowledgable, patient and great service!!

Mohammad was a huge help and we love the couch we purchased. Very pleased and highly recommend

Mohammad, was perfect explained everything and showed us all the options.

Mohammad was incredible! I told him my vision for a couch and my budget and he made sure I found it. With white glove delivery and a 5 year protection plan. Couldn’t be more happy with how I was treated today.

MIohammad emran was very helpful with options.

Had a great experience with Rick. He was very helpful fitting our needs and budget. And patient while we considered options too!

Awesome experience with Rick!

From the moment we walked in the door Mohammad was amazing!!!! Super patient and helpful. Go see him if you need help with furniture!!!!!

We have shopped exclusively at Ashley furniture stores for years. We recently went in to see about purchasing new living room set. We were in the store for hours. AJ was so patient and let us literally try every couch, loveseat and recliner until we finally made a decision. AJ was very polite and professional and never pressured us for a sale. We were so pleased with the treatment we received, we went back a week later and bought a bedroom set for our daughter. We again received top notch service from AJ. We will be back!

Spencer was amazing and very helpful! :)

Mohammad was very attentive and helpful, would recommend him if shopping at this location!

Mohammad Emran was amazing helping us get our beautiful furniture. The service was fantastic!!

I loved Ashley they have good customer service Mohammed is good man helped us very well

Mohammad was excellent!

Rick did a great job of showing me around and answering all of my questions. The process was surprisingly smooth and i'll definitely be coming back in the future.

We ordered some bedroom pieces in early July. We paid for the delivery and white-glove service. We were told that they should be in stock within 2-3 weeks. After waiting nearly 5 weeks, we had a delivery time scheduled only to wake up the day of to a voicemail telling us that the delivery had been canceled. They broke part of the bed frame in the warehouse and had to reorder it. They stated it would take at least another 3-4 weeks for it to arrive. Not only was it disappointing but it messed up our moving plans as we were not originally taking the old bedroom furniture to our new location. The current place will dispose of large furniture items without an additional fee, whereas the new place does not. We will most likely have to arrange for it to be picked up now. The display furniture did look nice, so hopefully it will look as nice in our new home once it's finally available. The purchasing process was fine, we just wish the delivery process was a better experience, especially given the amount of money we spent.

Jeremy was great! Friendly, straight to the point & very helpful. Great deals & great products!

Mahamad is great

Mohammad was very helpful!

Mohammad was exceptional. His expertise was demonstrated with his care and assistance finding just the perfect pieces for our new home Thank you!!!

Mohammad did good job no pressure sales highly recommend him if going to Ashley furniture also furniture is high quality

Mohammad was professional and easy to work with. Great experience!

Mohammad and Lizzy we incredible. Mohammad really helped me and my partner figure out which mattress would be the best for us. There was a slight issue that caused us to take longer than normal, but both of them were very patient and kind while we were working through all of the details.

The store staff (Mohammad and Lizzy) were fantastic! They worked us through a process that took longer than it should have (NOT THEIR FAULT). They were very knowledgeable about all products we bought. Also very friendly and personable! Will definitely return for more household needs!

We were shopping for a sectional and appreciated the feedback and advice we got from Spencer and Rick! They were helpful without being pushy and made the process super easy.

Personable service, felt appropriately attended to. Everyone was very helpful. I worked with Spencer and Rick who both helped a ton getting the furniture that fit us best.

Rick helped me out and did an amazing job! As a first time furniture buyer I was nervous to make such a big purchase which led to me spending a lot of time in the store. Rick answered all my questions and make great suggestions, several of which I decided to go with. I’d suggest seeking him out if you shop here :-)

I knew what I wanted when I came in and Mohammad greeted me promptly and took me right to what I was looking for. Excellent service! Will definitely be back if I want to purchase anything else.

Rick was a wonderful help is helping us find our dream couch for our new house! The service was quick and he helped us save money. We will be visiting Rick at Ashley’s again!

Walked in store and felt unwelcome, but they do have a wide selection of quality living room furniture.

Haley & Mike were very helpful...no pressure. Helped us get what we were looking for. We had just came from a very bad experience from a "competitor " and told them we were leary of trusting, but they came through. I've told everyone, what great service we received from Haley & Mike at Ashley, and we will be repeat customers.

First big purchase for a new condo. Mohammed Emran was my sales associate and the experience was great.

Fantastic service from Mohammad. Showed us around the store to exactly what we need and found the perfect fit.

Mohammed was really helpful and friendly

Mohammad Emran was the best guide to helping us find exactly what we needed for our second home. He was able to hold our merchandise until our abode was ready. Thank you!

Mohammad was a great help, gave us the best options on the furniture we wanted, and was able to walk us through everything.

Mohammad was very helpful and friendly...

Rick was extremely helpful. We gave him very specific criteria and he directed us to several options and we were able to find the perfect sofa. I would go back to him next time we need furniture.

Rick was awesome!! We were in and out in minutes because of his knowledge and helpfulness. We probably would’ve been looking at mattresses for hours if it weren’t for him!

Yeah, he is very nice person and we love deal with him and he’s a good service thank you so much Ashley to hire him in the store. Salesperson Mohammad emran

Mohammad was extremely helpful!

Mohammed helped me to pick out a great sofa set this weekend. He was very helpful but also gave me space to browse on my own which I really appreciated. Will definitely be coming back to this location for more furniture in the future!

I wish you could give more than 5 stars! Rick was absolutely amazing and to say he was patient and efficient was an understatement. So kind, so knowledgeable, and so professional. It really makes a huge difference when you find people like Rick and Ashley Home Store.

Went into Ashley Home Store planning on just getting beds. That’s before we met Rick. Ended up getting beds, mattresses, dining tables, chairs, nightstands & more. Exceptional service & very happy! Thank you Rick & Ashley home furniture.

Great, fast service. Mohammad was awesome.

Amazing service and honored all prices online and in store. Mohammad was very helpful!

Yay Mohammed 🔥🔥🔥

Mohammed was super helpful!

Mohammad was absolutely awesome!!!!

Mohammad was very helpful and gave us all the information we needed. We are very happy with our purchase

Our salesman, Mohammed was a real delight! He helped usbfibd exactly what we needed and did it without high pressure sales!

We had a wonderful experience with Spencer .He was so helpful when picking out our mattress.

Very patient,knowledgeable professional, no pressure sale tactics. Pleasant experience

I did give a five star rating with furniture order, but the rug order is a different story. You can go on line to check your order status because that is only options. Can not talk with a person. Sent emails to our sales contact Richard, who promised to check on the "order status" and nothing! Our rug has been " on order" getting close to 3 months. Very sad experience since the furniture was a different story.

Helpful with showing all available and answering questions. Helped making a good deal!

Overall, we had a great experience purchasing a new mattress here! Rick was very informative and walked us through an incredible experience as guests in this store.

Absolutely amazing! AJ & Tatiana were fantastic. They were helpful and despite the computer showing our mattress out of stock they made a call and it was delivered next day at 8am. 3 years ago I had a terrible experience and vowed to never come back to Ashley... After this experience I will most definitely be back and I will request AJ and Tatiana. Thank you for the great experience the mattress is perfect!!!

Mohammad was great no pressure easy to work with!

Rick and Chris were very accommodating to our needs and requirements! My fiancé and I are different sleepers and they found a bed and pillows that fit juuust right as Goldilocks would say. Thank you!!!

Chris and Rick were very helpful! Can’t wait for our new mattress.

I’m team Spencer, he was extremely helpful.

Great service!! If you go there ask for Richard Lehst, he was unbelievable. Thank you so much for your help 🙏🏾

Spencer and AJ were extremely helpful and great to talk to. They got us a bed and bed frame from the Outlet that is nicer than we thought we could get! It was great dealing with the both of them.