Ashley | Columbus, OH 43235

Mahdi and Rick were great.

AJ was a great salesman, he helped us pick our bedroom set with his recommendations after going to multiple stores. He made the choice easy, simple, and efficient. AJ saved us a lot of time as he was giving answers to our questions even before asking him anything. We would definitely work with him again when we are in the market for more furniture.

Richard Lehst, from the Dublin store was very patient and gave us an education on mattresses that was very helpful. We bought, couch, loveseat, chair, bed, mattress and night stand. Since. We are building a new home, he was able to delay delivery, was. Very helpful and great customer service!

Great customer service. The sales team introduced themselves and offered to assist if needed. They did not hover but was available when I had questions.

Rick and Mahdi helped us every step of the way to find the best recliner! Definitely will be back.

Richard the sales person was wonderful. I had his full attention. He answered all my questions. My problem is with delivery. I was told I would receive a phone call Tuesday night to let me know what time the chair would be delivered. I did not receive a phone call Tuesday night. I received an email Monday afternoon telling me the chair would be delivered between 6:30 AM and 9:30 am I received a call Wednesday morning at 6:31. Your delivery is 20 minutes away. I get up and wait. At 7:08 I received another phone call saying your delivery is 30 minutes away. I tell the driver I received a phone call at 6:31 saying you were 20 minutes away. The driver tells me “yeah it’s messed up” Please fix your delivery issues! At 7:35 the delivery arrives!

Never again. You know that little voice that is telling you, you’ll regret it? Listen to it! $1500 chair broken in box during shipping in Sept, delivered in Oct., repairman in November couldn’t fix and ordered parts, parts came and had nothing to do with the problem, second repair man comes in December and shrugs his shoulders after trying to fix it and I quote “cheap wood” which is absolutely the problem but what do I know, January 2023 now and getting ghosted by SAW the repair service. It would seem by this review that I’m the problem but I have done nothing but jump through their hoops and have waited patiently. I’m not trying to get a new chair! I’m just trying to get it repaired and the entire right side will of this chair is loose. I have two of these chairs so I know for a fact it’s not right. You’re rolling the dice shopping here. Always were and still are, even after all these years. It’s a total crapshoot!

Hi AJ , I would like to Thank you so much for what you have been doing for me . AJ is really the best sales man at Ashley.

Chris at Ashley in Dublin was a wonderful help to us. We received excellent customer service and a great price. If you are looking for anything give Chris and the Ashley Dublin store a try!!!!