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Ashley Store | Columbus, OH 43235
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Columbus, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store in Dublin is honored to celebrate over 10 years serving Columbus residents. Locally owned and operated, our staff is passionate about helping you create the home of your dreams! With expert knowledge and great customer service, we make the furniture, mattress and accessory buying process effortless from start to finish. Our vast selection of quality furniture and bedding from the largest selling brand worldwide will make any room stand out. We are conveniently located on Dublin-Granville Road.
Customer Service
What our customers say
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Love the furnitures. Now order a night stand online . Should be here on the 31th of this month.
Great variety of products and friendly staff; Frank Bunton was great to work with in the store and even loaned us a tape measure so we could figure out if the couch we wanted would fit in our home. The couch itself is amazing and my family loves it. I am only not leaving a 5-star review because after the sale was complete until 2 days before delivery, there was a lack of proactive communication from them. Example: I was told the product would come the last week of June and when I called because I heard nothing and needed to schedule time off from work to accept delivery, I was told it then moved to the first week of July. Called again when I didn't hear anything and was told it was second week in July. It took 6 weeks from payment to delivery -- I get that there are stocking/shipment issues but it would have been nice when the store knew delivery would be delayed to give a courtesy phone call to me (or email, either would be fine) to just let me know so I could accommodate my schedule. Once the product delivery was actually scheduled, communication was fantastic -- the delivery driver kept me updated all morning long and they got the couch in the house and exactly where I wanted it with no problems and zero damage. Delivery staff were kind and courteous and got every scrap of trash out with them.
My boyfriend and I came in looking for a couch for our apartment. Dakota greeted us at the door, gave us some advice and let us have our space while we looked around. Once we found what we wanted he answered all of our questions effortlessly and with a smile. He was kind and personable. We have never bought furniture, so although we were new to the scene he talked us through all of it. After we bought our couch we went to our car before we remembered that we wanted to look for mattresses as well. As we were about to walk in, Dakota was walking out. When we told him we were coming back to look at mattresses he told us that he was off the clock but happy and willing to go help us look for a mattress. He was just as helpful and personable. We ended up buying a mattress with his help as well. I can not recommend the store enough, and I especially can’t recommend Dakota enough. If you go in, ask for Dakota!
I’ve got to say, Dakota was absolutely amazing. Absolutely no pressure to sell anything, didn’t bother us while we walked around. He was very knowledgeable about the things he was talking about when we did have questions. We eventually bought a couch from him. After leaving we then turned around because we wanted to see the mattresses, Dakota was walking to his car and told us he was clocked out. But he insisted on welcoming us back in and again, he was absolutely amazing and we bought a mattress from him aswell.
We have tried for over a year and 1/2 to get our sofa and loveseat fixed, has their 3rd party Saw enterprises out over 6 times. Now because it’s over the first year, Ashley won’t fix our sofa and loveseat and the 3 rd party who are supposed to to fix it won’t. The extended warranty company says it’s Ashley responsibility.! We talked with our sales person several times ( Chris) and talked with Rick the manager who said he would help us and call us back , that was 2 months ago! This is our first purchase and will be our last!!!!!!!
The staff was very polite and informative. The saleswoman, Evie Brown was very nice and helpful.
Lisa was excellent. She helped me find a couch and then customized it to fit into my space. She was very helpful and answered all of my questions! Will be coming back for more furniture and will work with her again
They have great quality furniture at a range of prices that fit everyone’s budget. Their 4th of July sale was awesome.
I urgently needed an extra chair for a family visit. Austin took care of everything, understood the urgency, and scheduled the immediate delivery. The chair was delivered just 2 days later, and on time in the morning. Really great service. Very happy happy with my purchase.
We purchased patio furniture and received great service from Madison, our sales associate! She provided options, described features of the items we were considering, and explained the process of ordering and when our furniture would arrive. The delivery process gave us the exact date, tracking of the truck and accurate times of the actual delivery. The product and service was outstanding from start to finish!
Great experience. Lisa was awesome, very helpful and patient. The collection was great as well.
I have absolutely loved working for this company, and a big thank you to all the guests I have had the pleasure of helping!!! For anyone considering shopping here I would highly recommend that you ask for Frank if you want great all around service!
Dakota was polite, knowledgeable and helpful. I’m excited for our new table to arrive.
We ordered a bedroom set 4/28/2024 the sales person said it would be in with in 3 weeks on may 23rd they let me know my ordered was ready I scheduled to have the furniture delivered on June 15th they told me the delivery time was from 1:30 and 4:30 pm they arrived at 12:00pm. The delivery service was very quick in and out they even put the mattress on the frame. With in 6 night of sleeping on our bed the middle of the bed collapsed in the middle of the night (I am 37 weeks pregnant so we were terrified) we inspected the bed to see what happened and after removing the mattress we discovered they did not even bolt the middle of the bed legs to the frame they even tightened an outside bolt to tight that it cracked the side railing. I reached out to Ashley to see if they could help do anything they said they could get repair parts and that was about it bc of the 3 day policy they have for reporting damage (this is ridiculous) I asked how long this could take and they said 2-4 weeks and ordering a new frame would take just as long so I asked the customer service what I was suppose to do about a bed frame considering I am 37 weeks pregnant and they told me to contact the store I purchased the furniture from and rent a frame so I tried that but the store informed me that they don’t have any such things so going back to the customer service they said a manager or leadership member would be contacting me the next day due to they are to busy to deal with me the day I called I waited 48 hours and still no phone call back so I reached out again and they just said they can’t do anything and we just have to wait. I feel like this is negligent and horrible customer service from Ashley and the third party delivery company that they use being pregnant or not this incident could have been way worse all due to neglect of not putting bolts in to the bed legs. I will never recommend or purchase from them again.
I bought a sofa, an ottoman, and two recliners from Ashley Furniture. They were delivered by two very efficient and professional staff. Everything was in perfect condition and the entire staff were very knowledgeable and helpful.
Nicki at the Sawmill store was very kind , patient and answered all of our many questions as we walked throughout the floor looking at all our options of couches & chairs . She was honest with her opinion when we asked and gave us valuable advice . 👍
Very quick and efficient experience finding our new sectional! Rick was very helpful and low pressure, let us make our decision browsing on our own and once we made it had us out in less than 5 minutes. We’ll be back.
Rick was Fantastic to us in helping us get our gorgeous new sectional!
Great sales staff that listened to our needs for a new mattress for my aging parents. Thank you!
We received attentive service from our sales representative at Ashley! Even during the busy memorial weekend sale all of our questions were answered and they were incredibly patient while we shopped with our little one to search the entire store for what we needed. The additional discount promotion was fun as well. The cornhole boards kept everything relaxed as we entered the store and did not feel bombarded by the sales team while we looked around. We are excited about the protection plan and information on child safe fabrics so we can love our furniture for years to come.
Lisa was very professional and nice ... thank you
Nicki did an excellent job for us this morning. Also she is the manager and had no workers besides the warehouse crew. Workers need to be on time.
Friendly and low pressure sales. Great advice. Highly recommended.
Not customer service-focused. Nicki did not listen to what our needs and wants were and was very indifferent and uninterested in assisting us. Will not shop here again.
PSA: THEIR FURNITURE WARRANTY IS A SCAM! AVOID LOSING THE EXTRA MONEY. They will not approve your claim and will find ways to cite their "policy". We had peeling and water marks on our furniture, but our claims were denied. Waste of money. You can try to state that your damage happened the day of and see if they take it.
Lisa is amazing ! I was in a time crunch and she helped me find exactly what I needed. I was in and out in less than an hour with financing ! Thanks Lisa !
We worked with Lisa and she was great!! Super helpful!!
Drew made the furniture process easy and had great help throughout!
From the moment we walked in tothe store to the day we had delivery at our home we were impressed by each and every person and delivery guys. All were friendly and helpful, and like we’ve known them for a long time. Love the variety of items they have in the store and prices reasonable.
Frank at the Sawmill Rd store was very helpful with assisting us select a sectional couch. We have a large and strange configuration for a living room. He actually came up with a solution to incorporate all the pieces of the sofa I wanted to have. Very professional and very attentive!! I highly recommend asking for Frank!!!
Lisa was very professional and patient. Thank you.
Rick and Naveah were so helpful. Even when I came back after realizing the sectional I chose was too large for my living room.
Great service! I've gone to this location twice now and plan to come back for more furniture in the future. Shout out to Frank and Drew! Thanks!
I don't speak much English and he was very patient and kind, it was a pleasant experience, thank you very much friend
Lisa K was very helpful. Knew where in the store to help us find the items we need
Great sales associate, Richard gave good advice and space to make decisions
Rick and Frank were wonderful! We have gotten multiple pieces of furniture from Ashley and it has been a painless experience each time. Frank was very welcoming and Rick made sure we were getting a fair price on our new sofa. Excellent experience and we will be in again!
My new table is very nice, purchase and delivery went very smooth and I look forward to doing additional business with Ashley Furniture
Frank was amazing! He helped us find our perfect couch and he’s a smooth talker. I was having problems visualizing it and he even found me a pink pillow to put it all together. He’s good at his job!
Great Customer Service!!!!! Go Shop at Ashley and see Rick and Lisa
Excellent service! My fiancé and I were looking for a bed frame and nightstands. Rick was very helpful in showing options, and made the transaction very easy! Highly recommend
Their products are great. We found a new bed here and couldn’t be happier. It’s pretty good value for its money. Our only complaint is that we felt like we were being upsold things we didn’t need. If you have trouble saying no to unnecessary add-one, you should browse in store but purchase online.
Great service! Lisa was very helpful and kind!
Rick was amazing. Thank you thank you. Thank you
Great sales people saved a ton of money 😁
Experience in store was awesome when we went two years ago. The salesmen were eager to get a sale and went above and beyond with discounts, promises of replacements and repairs under the warranty. Super friendly. The manager even came out to wrap up the sale. Now here we are 2 years later and we attempt to get the “free cleanings and service” under the warranty. Nothing is covered. We get the terms and conditions to read it over and boom. It doesn’t cover a single thing but they’re willing to help us get a quote through their cleaners. Lol. I wouldn’t waste the time purchasing anything through them. Don’t get the warranty. Don’t buy the furniture. It wears down fast. I recommend Costco, they have great pricing and great warranty. The sad thing is that we love our set and had a good in store experience. Not worth the price for the quality and do NOT get that warranty.
Beautiful quality furniture, excellent sales staff and customer service and a professional and efficient delivery service team.
Austin was very helpful and professional in helping us with our purchase.
Austin Kieffer was great with my wife and me in helping getting our forever furniture. We went through multiple options and he couldn’t have been more helpful and knowledgeable about the product and how it would fit in our new house. Wonderful experience with a very pleasant guy. 10/10 would recommend
Navaeh was great in helping me decide on sofas, tables, and barstools for my brand new place. She provided quotes for several different pieces and put together ideas for the new space. All staff very helpful and welcoming!
Austin was great to work with—very helpful and provided good insight on products. Got a great, comfy couch and chair!
Usually when I leave reviews, I like for them to be positive ones. Unfortunately this last experience with the Ashley off Sawmill is going to be our last. We first ordered a new dining room table back just before President's Day. We worked with Nikki who was newer. I am in sales myself and understand someone being new but from the beginning her customer service was really lacking. My husband ordered a painting and she asked him if he wanted to climb up on a back of a sofa and get it himself. Each time we had asked questions, it felt like we were bothering her. Either way found a table we loved. We wait a few weeks to receive it. My husband took the day off work and upon the table being delivered, he realized the wrong height was ordered. He was told someone would give us a call about it getting re-ordered. Keep in mind that we had already gotten rid of our old table, so now were tableless. I had called and spoke with Nikki. She was extremely rude and just kept saying the wrong table height was ordered. There was never an apology or even taking ownership. I asked what could be done and was told nothing. I asked again, and she said the manager said they could take off the delivery fee. At the end of the conversation, she still never apologized. Finally I asked her why she had a problem with our conversation and why the attitude. She finally said she made a mistake and unwillingly said sorry. Again being in sales, had she had the least bit of emotional intelligence and empathy, I would have felt much less upset by the conversation. The new table was ordered. Again we waited for several week. We hosted Easter. It came and went. We had no table for our guests. The next table arrived. Again, took time off work and the table arrived. The way she re-ordered the table was to have it simply dropped off. We paid to have it put together. I called and Nikki answered. Asked straight for the manager and got connected with Rick. Again, his apology didn't come until I said something and Nikki's lack of empathy and customer service. It was again extremely forced. He told me they would see what they could do to get the table and chairs assembled in our home. This was back on April 11th. Come to find out we are not even getting credited the full delivery fee. I was told that we were getting credited $99 and the delivery fee was really $169. I was told that the only thing they could do was waive the $99 and that someone would contact me about the table. I spoke with someone at the distribution center who was great! I asked if the regional could please reach out, and I have still yet to hear anything. They ended up re-ordering the table again. Had the drive team come by and swap out the assembled table with the ones that have been sitting in boxes in our kitchen. Finally today, 5/2 we have the right table assembled and in our home. The table fits perfectly and is a great purchase! Given the horrible customer service and amount of time that this has taken I'm going to be reaching out to Ashley Corporate to get the situation handled. I am sorry but taking off $99 for everything that has happened is like doing nothing at all!! DO NOT SHOP AT THIS LOCATION! If you do, do not work with Nikki.
He was super patient and real knowledgeable. He did not hesitate to answer my wife and my questions. Just an overall a cool guy and great salesman.
The actual assistance at the store was wonderful! I wasn't sure what I wanted and they allowed me to look around without feeling pressure to purchase. Once I made my decision it was a very fast and easy process to purchase my sofa. The sofa came earlier then expected as well. However the delivery team had to open the plastic on my sofa to remove the cushions before placing in my room of choice. They caused a big mark on the top of the sofa when bringing it due to it not being covered by the plastic. The gentleman said warm water and a cloth would take it out however it did not come out. So that was very disappointing since I just spent a lot of money on a new sofa and now it has a huge mark on it.
Drew was great to work with! Buying my living room furniture was a breeze! Go ask for Drew!
Rick was very friendly, knowledgeable, and helpful. He also has a great sense of humor and kept us smiling through the transaction. We would definitely purchase from your store again because of Rick!
Ashley Furniture on Sawmill were super helpful when I was furnishing my new condo! Chris was very knowledgeable about the furniture and mattresses and helped me to pick just the right looks!
Rick and Frank helped my daughter find bedroom furniture. We utilized the lease to own financing program and they walked me through the entire process. I highly recommend this location of Ashley Furniture.
Drew did a fantastic job at showing us their selection. And was very knowledgeable on the products and options. After months of looking at other furniture stores. We found our sectional. Would definitely recommend Drew at Ashley home-store in Dublin .
We said yes to the couch because of Drew! He was very kind and helpful with showing my husband and I the great selection at Ashley Furniture. When we came back, we made sure to find him as he went above and beyond to make sure we would be happy with our selection.
I was helped quickly and didn’t feel like I was being oversold, I enjoyed my purchase and would happily buy from here again! I had Drew!
Frank Button was wonderful with helping us with our selection, please see him. He worked with us on price and gave us space to think things out which I really appreciated. I will definitely work with him again.
Rick Lehst was excellent. He gave us space to test and discuss while being near enough to answer questions when we had them. Great experience, will definitely return!
We had a great experience at Ashley Furniture. We went in looking for a specific couch and quickly found it. Rick was very helpful, patient and knowledgeable about the furniture and answered all of our questions. Overall we're very pleased and are looking forward to our new couch!
Please refrain from buying furniture from here. I purchased a table late march. Received a damaged product two weeks after, since it was not in stock. Customer service advised that a new table will be delivered late May.
Nicki our sales associate was Fantastic! Listens and takes your needs in consideration when helping you find what you want. Very patient doesn't make you feel like you're being rushed. She will definitely be our sales associate for our future purchases.
Wonderful experience. Drew was very helpful and answered all questions. Appreciated his patience with my indecisiveness!
I purchase a sectional from Ashley in Dublin OH for my rec room and paid for white glove delivery. Upon delivery on 4/6/2024 one piece of the sectional was damaged while the mover team got it stuck in my doorway. The piece had 3 tears in the cushions that got jammed in the doorway due to improper preparation to get it through the doorway. I had to help unlodge the piece because one of the movers was in the basement and basically was stuck until we could get the piece out of the doorway. When I put in a claim to customer service for the damage they advised me that the damage would not be covered because the moving team had pictures of me “forcing” the piece through the doorway. Now I am stuck with a brand new torn up sofa sectional. Buyer beware of Ashley and their poor delivery service. So much for consumer rights with this company. Stay away from Ashley and buy somewhere else.
Drew helped us today and we ended up choosing a couch. Great experience.
AJ Jallaq was a pleasure to be with as he was explaining the benefits and features of the Proadapt Tempurpedic mattress, had a great experience.
We had order two zero gravity chairs. The one we were able to get right away the second we had to wait a bit. Worth the wait though. I love these chairs. We had wonderful customer service in store as well as over the phone. And both deliveries went smooth and the people doing so were pleasant and a plus is they took the trash of the box and wrapping with them
Came in with a set budget and was beyond surprised to find something just as nice for well under price. We had a gentleman named Drew assist us and he was friendly and very helpful. Probably one of my best experiences furniture shopping
Chad helped us out and got us exactly what we were looking for.
Frank bunton did amazing job . Definitely recommend him Thanks frank
We had a great experience at Ashley's - Sawmill. AJ was fantastic - knowledgeable, courteous, and helpful. We never felt like we were being "pushed". Recommend anyone popping in to ask for AJ!
Nikki and Frank, at Ashley Store were so helpful. I found the perfect Temperpedic mattress and adjustable frame for me. Thank you. I will shop with you again.
AJ helps me a lot figuring out what is the best option.
Frank was super Professional and a really good seller and convinced us to get the couch we loved
My wife and I went looking for a sofa and a new mattress. Rick was helpful without being too pushy. Would shop there again.
Lisa was awesome. She went above and beyond. Rick, the manager was great as well. Soooo friendly!!!
Rick Lehst you’re amazing!!! Saved me over $300.00. And the furniture is exactly what I wanted. You’re thorough, friendly, and very professional. I will tell everyone what a positive experience this was for me. I will be back!! Thank you so much again
Rick and Nicki were so very pleasent and helpful. Loved working with them.
Excellent service from AJ in helping me find an ottoman!
This company has terrible customer service. I bought a sofa and recliner from them 3 years ago and purchased a 5 year warranty. The furniture had a recall because the electrical parts were causing fires, and though I had no fire, the sofa’s electrical recliner stopped working. I contacted them about this, and have now been waiting a month for them to fix it. It’s been one run around after another. Ashley will not stand behind their products, and I would never purchase anything else from them again.
Amazing service Rick was very knowledgeable and patient! Will be coming back!
My husband and I wondered in your store on a whim just to get an idea of options on purchasing a new bed. Nikki was so helpful and informative that we bought a new mattress, bed frame, and the protection plan on the spot. We feel 100% confidence in our purchase thanks to her knowledge and care for our needs. Her sincerity was clear and we are so happy! Thanks for making such an important purchase so easy, Nikki!
We were shopping for a small end table - found the perfect one at Ashley but was told we couldn't just take it home - it had to be delivered, with a fee of course. Luckily our sales person took it upon herself to work with us. The table was delivered Thursday. The young man who delivered it was kind enough to put it in place. It looks great!
I recently purchased a sofa sectional and a dining set. The dining set arrived first and was delivered a couple days ago. The delivery team was very informative on their arrival time and extremely quick with the set up. (Still waiting on the sectional to arrive). I have ordered from Ashley Furniture before. The last couch I purchased, I still currently have, has lasted the last 10 years and is in great shape! Great quality for the price! I would highly recommend, and purchase again!
We bought a new sofa here and we were very happy with the experience from start to finish. Our sales Rep. Kate (the great) was wonderful to work with, professional, informative and patient. The 2 gentlemen who delivered the sofa were wonderful too, they were on time, funny but professional, respectful of our property & our new couch. We will shop there again as well as recommend Ashley to our friends and family.
The service representative I worked with was very helpful in finding both affordable and high quality furniture for my new apartment. Additionally, as one table was not currently in stock I did have it delivered to the new apartment where the service persons were not only delightful and respectful but also performed their duties in a timely fashion. I would highly suggest anyone looking for new furniture to use Ashley Furniture!
Rick was very knowledgeable and able to identify our specific needs. We are confident in our mattress purchase. Thank you!
Rick was great super helpful and honored the online promo
Nicki was very knowledgeable and friendly.
Chad and Avery were great to work with. They didn’t pressure my husband and gave time and space to make our decision.
Frank was very helpful and professional. He helped us with our new table purchase!!!!
It was such a pleasure to have Kate The Great as our sales representative! Extremely professional & went out of her way to save our family a lot of money! Request her! I promise y'all won’t be disappointed. Thanks again, Kate The Great!!! 💙
No pressure sales and easy ordering process. Rick was very helpful and personable.
Mr. Frank Bunton was an exceptional sales person! We went in to get kids bedroom suit we ended up with 2 adult bedroom suit and sofa set! This is at your Dublin, Ohio location He is definitely a keeper!
This place is amazing! We were with Mr. Frank and he was an amazing helper. I definitely recommend coming here.
Rick was very helpful and personable throughout the process
Rick was awesome! Very knowledgeable and helpful! 10/10 recommend!
Richard was personable and helpful in finding our couch for our apartment
Lisa was terrific and found a couch that met all met all my requirements after the one I came in to see wasn't available.
Kate was absolutely awesome helping us pick out our new furniture for our new house !! Can’t wait to come back to see her again.
Richard was an amazing representative. He was very knowledgeable and answered any questions we asked. He was friendly and did not pressure us into buying anything. When we opted for something a little cheaper he was fine with our decision and did not try to talk us out of it. I 100% would recommend him to anyone and look forward to working with him in the future.
Lisa is a great saleswoman who helped us out on purchasing the bed frame we wanted and gave us the proper information with current deals/offers to help out with the pricing!
Lisa perfect.
Found something we wanted online and went in store to see it in person before purchasing it. The piece we were looking at had a dysfunctional drawer, which was also the only drawer. We had to jiggle it to get it to come out and did not come out all the way. We asked the store employee what would happen if we bought it and the drawer did not function. She told us it is not designed to be opened everyday and doesn’t have gliders on it but that she was able to open the drawer without issue. She told us it would not be counted as an issue if we experienced the same thing if we bought it. The reason we are giving this a 1 star is because the price difference between online and in store. The product online was $850 and in store it was $1350 after a 25% discount for their President Day Sale. We asked about the price difference and were told it costs more money to ship it in store but she would be able to price match it. We found another product we liked which was $1250 online, but $1850 in store after the “discount.” I appreciate the “price match” to their own online store, but this store seems very sketchy with how they price their products and we do not plan on coming back.
Great experience
I typically don't leave reviews, but my recent experience at Ashley Home Store was so disappointing that I feel compelled to share. Save yourself the hassle and shop elsewhere. Our experience with this store was a total nightmare. We ordered a bed set around Thanksgiving, with the assurance that it would arrive within 2-3 weeks. However, the shipment was delayed by a staggering 2 months. But that's not even the worst part. When the delivery crew finally arrived, they didn’t mention that the slats for the bed were missing. They went ahead and assembled the bed without them. A few hours later, the bed collapsed! We reached out to the store but received no response from the salesperson who initially assisted us. We visited the store in person the next day and explained the situation, we were promised a resolution. Days later, a second team arrived with a box spring, only to realize that what we needed were slats. The following week, a third team came with slats, but they were incorrectly sized and couldn't fit the bed frame. Another week passed, and a fourth team was sent, they arrived with no slats, claiming they were here for servicing purposes. After enduring 2 months of waiting and 4 unsuccessful attempts to resolve the missing slats issue, we found ourselves still without a solution. We wasted countless hours at home waiting for these teams to arrive, only to be met with disappointment each time. The customer care team seemed helpless, repeatedly sending individuals without any progress toward resolving the problem. Having shopped for furniture at various places before, I can confidently say that I've never encountered such incompetence and disregard for customer satisfaction. Save yourself the frustration and take your business elsewhere.
AJ was a great help!
Lisa was very helpful! She was very knowledgeable and organized! She double checked that we were getting the best deal!
AJ was very helpful without a lot of pressure. A great experience buying
As a return customer, we were taken care of by Richard. He was helpful but gave my wife and I "space" to chat as needed. Go see him- nightly recommended.
Nicki took such good care of us in choosing the new couch
Lisa was awesome. Helped us pick out a new sofa and coffee table after we just moved to the area. Provided some picks on good restaurants in the area while she was at it. Great customer service.
Rick did a great job answering all questions & concerns we had! His shadower, Nicki, was also very intentive through the entire process. Thank you both for your time!
Nicki and Rick were very helpful while picking out furniture for my new home!
Richerd was very helpfull and knowledgeable on the items we are looking for. He was not pushy.
Rick was very knowledgeable about the product that we bought and made sure that we purchased what we loved instead of what we liked. We are thoroughly satisfied!
I had an exceptional experience working with a 5-star furniture store salesman AJ Jallaq. Not only did he demonstrate extensive knowledge about the products, but his enthusiasm and passion for helping me find the perfect bedroom set were evident throughout the process. His attention to detail and commitment to ensuring our satisfaction truly set him apart. AJ's friendly and approachable nature made the entire purchase enjoyable. I appreciate the seamless experience and am grateful for his assistance. Highly recommend him for anyone looking to furnish their space! ⭐⭐⭐⭐⭐
She was awesome with helping me.Shop with Kate the great 👍
Was there recently shopping for a bedroom set. Everyone there was nice and informative. Will definitely shop there again in the future! Kate the Great was my salesperson! She was awesome!
Really nice store, affordable prices, employees were very helpful as well. Ask for Kate the Great! I’ll definitely be going back!
It was great working with CHAD VANMETER! He paid close attention to what I wanted and puzzled together the perfect sectional! He was very professional and fair!
Rich was great. Thorough and to the point! Very friendly.
We worked with AJ and he was very nice and helped us throught the process. Appreciate his help and guidance.
Kate the great was wonderful ! Couldn't have done this without her !
Thank you Rick! Helped us very quickly and everything was super easy.
Chad was great! He walked us through all of our options and found us an amazing deal on a living room set!
My husband and I were looking for the perfect sectional for about a month. When we walked into Ashley and Chad greeted us, he was able to help us find the perfect couch. He made the process quick, easy, and very smooth!
Good experience, easy, and they priced matched! Thank you Kate for the excellent service.
Rick was great and knowledgeable. No hassle sales and pleasant.
Rick and AJ were amazing! They gave us an amazing deal and their customer service was phenomenal! Both very respectful gentleman who listened to our needs and went completely above and beyond than any person that has ever assisted us. I will definitely be returning and will continue recommending friends and family to AJ and Rick! Thank you again!
AN was very professional, friendly and thorough! Enjoyed working with him!
Rick made it a Simple and Easy experience
Good customer service
We just bought a sectional today from AJ Jallaq and Frank. We had a wonderful experience with both of them and we really appreciate how AJ and Frank were giving us honest feedback and was not a pressure salesman. AJ was extremely knowledgeable and made our shopping experience very easy and fun too. Also, Frank gave some very good and insightful advices. This is the fourth time we’ve purchased a big item from the Dublin Ashley location and we’ve always been happy!
Marcus and AB did a great job in the delivery and set up. Fast, efficient and courteous!!
Nice store prices not bad just didn’t have what we were looking for
Great experience. Chad, Vanmeter, the salesperson, and then AJ Jallaq were both very helpful. Will shop again.
Great customer service from Kate the Great and Frank! Helped us find the perfect sectional for our space. We went to Pottery Barn, Crate and Barrel, and many other stores before we landed on our sectional from Ashley. Felt even higher quality and more comfortable, for a third of the price. Will be returning to purchase the rest of our living room furniture with them. Would recommend to others and make sure to ask for Kate the Great and Frank!
Pleasant experience with Carlisle Kate and Lizzy! Good team work
Rick and Aj were very helpful!
Had a great experience with Kate and Rick on our sectional. They were quick and easy to deal with when we had two little Kids with us.
Rick was Attentive and Helpful!
Rick was amazingly helpful even though he was super busy! Great service, good selection in style and price.
Fantastic experience with Avery and Rick - Extremely knowledgeable and friendly!
Kate and Rick made my experience easy and wonderful.
They have good staff and good service
AJ and Avery were so very helpful in picking out a bed that was perfect for our home & a mattress that was the most comfortable for our needs!!!
my experience was wonderful, an excellent reception.🤝
Rick was awesome helping us find all the furniture needed for our new apartment. Will be back!
AJ was a very good sales representative, He help us finding what exactly we were looking for, Very recommended
Lise at Dublin was most helpful, and welcoming.
Aj was very professional and extremely pleasant to work with!
Rick was awesome! Got approved for 12 months and out the door with a recliner in less than 15 mins!!!! A++++ service
AJ and Rick were very knowledgeable and helpful throughout the whole process. Great customer service
Sales Manager, AJ Jallaq was extremely professional, attentive, and got us an incredible deal on a beautiful sectional and over-sized ottoman. Cant recommend enough
Walked in not expecting to buy anything, but after working with Rick and hearing how confident he was in Ashley’s pricing and options I knew I didn’t have to go anywhere else.
Kenny at the Gemini location was awesome. Very professional and friendly. Thanks man:)
We just had the best experience shopping for living room furniture. Rick was very helpful in the process and was very kind and knowledgeable. Highly recommend!
AJ was awesome! He was super helpful and knowledgeable. We had a lot of questions but he really patient and talked through all the options. Great experience!
AJ was very patient with us, we couldn’t make up our mind. We will be back tomorrow to make another purchase, we will definitely use AJ.
I visited the store this evening and had a great experience with AJ. He was helpful but not pushy. I purchased a couch and chair and the whole transaction was easy and quick.
Richard Lehst was amazing. He helped me with all of my furniture needs. I would highly recommend him.
We had a great shopping experience with Rick Lehst and Lisa at the W. Dublin Granville Rd. location. After first coming in to look at furniture and test out some beds, we left with good information and things to think about. We then returned a week later, and with no pressure, we’re able to browse some more and decide on an adjustable bed (main purchase that had been decided on and was reason for the return) as well as a couch and chairs. The no pressure approach and being available for questions, made this a great experience. Thank you to both Rick and Lisa for their time and information. We look forward to delivery of the items and putting the finishing touches on our newer home.
Nice chair
I wouldn’t recommend this place and working with AJ , he’s the worst sales rep. I ever met. Button line he’s a thief I wish I could rate this place below zero because of him
Richard Lehst was extremely helpful meeting our needs and wants. He explained all the options including comfort and durability. We appreciate his kind and courteous service.
Had a great experience working with Rick. He was very knowledgeable and helped us find exactly what we were looking for. Would recommend!
Very personable, very helpful!
Rick was very patient and helpful throughout the process. Very insightful!
Rick was very knowledgeable and did a Great job helping find our perfect couch!! Thank you!
Aj was fantastic and pointed me in the right direction. He also advised me of my best options. He is very knowledgeable.
I recently worked with AJ, a sales representative at the Dublin Ashley. AJ was incredibly patient in helping us find the perfect furniture. He showed us all the different options they had in store and online, and even helped us get a great deal. He was also very knowledgeable about the different types of couches, dining table, etc and was able to provide us with some great suggestions based on our needs and budget.
Rick and Aj were absolutely amazing helping us find what we needed!
Rick and aj were great. I definitely recommend them
Outstanding experience! I walked into Ashley today with a clear picture of what I wanted and with Rick Lehsts assistance, he made it happen! He didn’t hesitate to check if items were in stock and he helped me to see the advantages of buying something that would be better quality. Thank you Rick, I will be back!
AJ was a very professional sales person and very helpful. We were very pleased with his service and knowledge.
Love Avery! He is such a sweet dude and my husband and I never felt pressured. Highly recommend requesting him.
Mohammad Emran was extremely helpful and knowledgeable with our purchase of a new bedroom set and mattress. Very informative and fun to work with. Kathy & Larry
Richard Lehst was awesome, i told him what i’m looking for, my concerns and he took me right to what i was looking for, showed me pieces that were exactly my style, awesome salesman
Mohammad was amazing to deal help me and my mom to get a nice dining table thank you Mohammad
I wish I could give this zero stars! We visited this store about a month ago to look at a dining table we had seen online, and we were "helped" by salesman AJ. He said the table was not in store but he could help us order it. The dining set (table and chairs) were much cheaper online, and he said he could not match the online price but if we ordered through him he could guarantee it would arrive faster than if we ordered online. What a lie!! We went ahead and ordered in store through him but are regretting it majorly. It's now been weeks with no update to our order, and every time we try to reach out to AJ he claims that there is nothing he can do and rudely tries to explain how furniture ordering works. He won't admit that he just straight up lied to us in store by promising something he knew he could never deliver. NEVER work with AJ and stay far, far away from Ashley furniture.
Mohammad was very helpful, made the experience easy and quick.
Mohammad was a great help to my mom when she was looking for a new living room set. Very informative, genuine, and not over bearing!
We had a great experience with Richard Lehst while we purchased furniture at the Dublin/Columbus store. Top notch service!
Working with Rick to purchase our couch was a great experience. He answered all of our questions and gave good opinions and professional advice to make our decision easy. Great customer service.
Mohammad Emran is the best sales person I have ever worked with.
Mohammed Emran, is the best. Don’t shop online. Come see Mohammed he will make it easier than online
Great overall experience and Richard was incredibly helpful!
Mohammad Emran was great, he showed us around everywhere! Anything we needed he got it for us! Great guy! He got us the best deal possible!
Mohamed Emran was super to deal with. Very professional and knowledgeable. I recommend him to anyone looking for great furniture in Ashley’s.
This place is great! Got myself a couch and Rick was more than patient with me as the credit company made us recheck my info three times. 10/10 would shop again.
Mohammad Emran was very helpful with assisting me with purchasing my dream bed. He was extremely knowledgeable about all the products, and was patient with me while I made my final selection.
Mohammad E. is a fabulous home furnishings specialist. He is polite and knowledgeable about in-store and online purchases. He helped us find exactly what we wanted! 5 stars guy right here!
Mohammad Emran was very courteous and honest to us on the furniture we purchased. He helped pick up the right product.
Mohammad was very helpful! He was not pushy at all like most furniture salesman! Highly recommend asking for him when you are in the market !
Mohammad was great and got me everything I needed, totally customized and at a great price. Super fast, thank you!
Good Service & great deal from Mohammad from Ashley furniture
Overall very good customer service and great deal from Mohammad from Ashley
Mohammad Emran provided great customer service and was personable and professional. Would do business with him again. A++
Mohammad was great! He will be even greater once everything we ordered is delivered!
Mohammed Emran...great services
Mohammad was very helpful during our shopping and purchasing experience
If I could leave 0 stars I would. We have had nothing but issues with your furniture. First you brought the couch, and the one recliner was broken, then service never contacted us about replacing it, finally got that taken care of. Then recliner comes and it has grease stains on it, had to make time for cleaning people to come and that didn’t work so had to make time for delivery of new recliner. Now the fabric on the couch is fraying. Not even 1 month old.
Thank you Mohammad emran he was super amazing and helpful came in for tables left with full house bedroom and dining table and living room set.. go see Mohammad if you need the best service 👌
Mohammad did an amazing job helping us today. I swear this guy did EVERYTHING to get us the best deal possible. Me and my fiancé walked away happy customers
Mohammad did an excellent job in helping us pick the perfect bed and mattress.
Mohammad was amazing. He helped us find our perfect bedset and sofa quickly! We even got a free bike! Recommend Ashley furniture for anyone looking to spice up the look of their home!
We loved working with Mohammed. He was so informative and professional.
Mohammad provided great customer service! very friendly. thank you!
Mohammad was fabulous!! He really knows his mattresses and all around great person to work with :-)
Rick and Mohammad were both very helpful and made the process quick and simple. Many times purchases like this take forever and are very high pressure...not this time. Ask for either...both are great guys!
Rick was extremely helpful. He gave us the space we needed to discuss our options and was always available with great suggestions when we had questions and needed guidance. I definitely recommend shipping here. Great selection and awesome people!
Mohammed Emran was awesome, helpful and patient.
Go see Lisa. She was great!
Mohammad was an amazing host and was a great salesman, definitely recommend!
Mohammad was great. Extremely helpful and attentive.
Mohamed is the best customer service ever I saw
Mohammad was a very helpful salesman, would recommend!
Mohammad Emran was very helpful and great to work with. Great personality also.
Rick was wonderful in helping us find our new furniture, and very patient with our kids!
Came here to look for my first couch for my first apartment. Rick was a great help. Very excited for my couch.
AJ is very courteous, knowledgeable and professional. Also, very personable. Was absolutely no pressure. Nice shopping experience.
Mohammad Emran, he’s one of my favorite guy in this store
Mohammad was a good person he helped me a lot with buying my queen bed definitely I will come back to him to buy more things
Mohammad was great :)
Mohammed was fantastic!
Mohammad was the best and the best service thank u Ashley for having him .
Rick and Jeremy were great! They made this very easy and would recommend seeing these two when you come in.
Rick did a fantastic job! He went above and beyond to get exactly what I was looking for! Very happy!
Great experience shopping here. Mohammad made the whole process very easy for us. Highly recommend him.
Mohammed was incredible with us. Experience was extremely seamless. 100% recommended!
I had a great experience at Ashley today! Rick helped me and was very kind and helpful. He was patient with me while l had a hard time making decisions and offered great advice about color and room space from photos I had of my home. I didn't feel any sales pressure so I felt comfortable staying there a while. Mohammed also made me feel welcome, too. I definitely will recommend Ashley to others!
Jeremy is the best salesman, and I highly recommend you go and shop with Jeremy.
Rick showed us the most perfect couch. it was a one and done.
Rick was great! Very helpful!
Lovely store, very great store. The staff was wonderful especially Mohammed umran. He made sure I left happy and satisfied!!!
Rick was awesome! Super helpful and out the door quickly. Great customer service.
Mohammad was great! Should anyone visit the Sawmill location ask for him.
Polite and helpful
Rick was extremely helpful and guided us to just what we needed!
Very nice experience. Mohmmad was my sales person was very helpful.
Great service!!! Brother Mohammad was very helpful , very nice and knowledgeable. We look forward to buying furniture from here again. ❤️
Amazing service 10/10 Brother Mohammad was very helpful . Make sure to look for him.
Rick was very nice and helpful made my purchase go very smooth would recommend.
Great service from Mohammed Emran !!! Very professional!!
Lisa was cool! Very helpful and personable.
Mohammad was great! He was very patient and he provided excellent service.
Mohammad was great
Mohammad was extremely helpful!! I am very pleased with my sofa, loveseat and TV stand!
Mohammad Erman was extremely helpful and assisted me in finding and purchasing a furniture set within my budget. He also throughly explained all financing options, as well as the 5 year protection plan. I highly recommend his service and coming to him for your purchases at Ashley’s!
Knowledgable, patient and great service!!
Mohammad was a huge help and we love the couch we purchased. Very pleased and highly recommend
Mohammad, was perfect explained everything and showed us all the options.
Mohammad was incredible! I told him my vision for a couch and my budget and he made sure I found it. With white glove delivery and a 5 year protection plan. Couldn’t be more happy with how I was treated today.
MIohammad emran was very helpful with options.
Had a great experience with Rick. He was very helpful fitting our needs and budget. And patient while we considered options too!
Awesome experience with Rick!
From the moment we walked in the door Mohammad was amazing!!!! Super patient and helpful. Go see him if you need help with furniture!!!!!
We have shopped exclusively at Ashley furniture stores for years. We recently went in to see about purchasing new living room set. We were in the store for hours. AJ was so patient and let us literally try every couch, loveseat and recliner until we finally made a decision. AJ was very polite and professional and never pressured us for a sale. We were so pleased with the treatment we received, we went back a week later and bought a bedroom set for our daughter. We again received top notch service from AJ. We will be back!
Spencer was amazing and very helpful! :)
Mohammad was very attentive and helpful, would recommend him if shopping at this location!
Mohammad Emran was amazing helping us get our beautiful furniture. The service was fantastic!!
I loved Ashley they have good customer service Mohammed is good man helped us very well
Mohammad was excellent!
Rick did a great job of showing me around and answering all of my questions. The process was surprisingly smooth and i'll definitely be coming back in the future.
We ordered some bedroom pieces in early July. We paid for the delivery and white-glove service. We were told that they should be in stock within 2-3 weeks. After waiting nearly 5 weeks, we had a delivery time scheduled only to wake up the day of to a voicemail telling us that the delivery had been canceled. They broke part of the bed frame in the warehouse and had to reorder it. They stated it would take at least another 3-4 weeks for it to arrive. Not only was it disappointing but it messed up our moving plans as we were not originally taking the old bedroom furniture to our new location. The current place will dispose of large furniture items without an additional fee, whereas the new place does not. We will most likely have to arrange for it to be picked up now. The display furniture did look nice, so hopefully it will look as nice in our new home once it's finally available. The purchasing process was fine, we just wish the delivery process was a better experience, especially given the amount of money we spent.
Jeremy was great! Friendly, straight to the point & very helpful. Great deals & great products!
Mahamad is great
Mohammad was very helpful!
Mohammad was exceptional. His expertise was demonstrated with his care and assistance finding just the perfect pieces for our new home Thank you!!!
Mohammad did good job no pressure sales highly recommend him if going to Ashley furniture also furniture is high quality
Mohammad was professional and easy to work with. Great experience!
Mohammad and Lizzy we incredible. Mohammad really helped me and my partner figure out which mattress would be the best for us. There was a slight issue that caused us to take longer than normal, but both of them were very patient and kind while we were working through all of the details.
The store staff (Mohammad and Lizzy) were fantastic! They worked us through a process that took longer than it should have (NOT THEIR FAULT). They were very knowledgeable about all products we bought. Also very friendly and personable! Will definitely return for more household needs!
We were shopping for a sectional and appreciated the feedback and advice we got from Spencer and Rick! They were helpful without being pushy and made the process super easy.
Personable service, felt appropriately attended to. Everyone was very helpful. I worked with Spencer and Rick who both helped a ton getting the furniture that fit us best.
Rick helped me out and did an amazing job! As a first time furniture buyer I was nervous to make such a big purchase which led to me spending a lot of time in the store. Rick answered all my questions and make great suggestions, several of which I decided to go with. I’d suggest seeking him out if you shop here :-)
I knew what I wanted when I came in and Mohammad greeted me promptly and took me right to what I was looking for. Excellent service! Will definitely be back if I want to purchase anything else.
Rick was a wonderful help is helping us find our dream couch for our new house! The service was quick and he helped us save money. We will be visiting Rick at Ashley’s again!
Walked in store and felt unwelcome, but they do have a wide selection of quality living room furniture.
Haley & Mike were very helpful...no pressure. Helped us get what we were looking for. We had just came from a very bad experience from a "competitor " and told them we were leary of trusting, but they came through. I've told everyone, what great service we received from Haley & Mike at Ashley, and we will be repeat customers.
First big purchase for a new condo. Mohammed Emran was my sales associate and the experience was great.
Fantastic service from Mohammad. Showed us around the store to exactly what we need and found the perfect fit.
Mohammed was really helpful and friendly
Mohammad Emran was the best guide to helping us find exactly what we needed for our second home. He was able to hold our merchandise until our abode was ready. Thank you!
Mohammad was a great help, gave us the best options on the furniture we wanted, and was able to walk us through everything.
Mohammad was very helpful and friendly...
Rick was extremely helpful. We gave him very specific criteria and he directed us to several options and we were able to find the perfect sofa. I would go back to him next time we need furniture.
Rick was awesome!! We were in and out in minutes because of his knowledge and helpfulness. We probably would’ve been looking at mattresses for hours if it weren’t for him!
Yeah, he is very nice person and we love deal with him and he’s a good service thank you so much Ashley to hire him in the store. Salesperson Mohammad emran
Mohammad was extremely helpful!
Mohammed helped me to pick out a great sofa set this weekend. He was very helpful but also gave me space to browse on my own which I really appreciated. Will definitely be coming back to this location for more furniture in the future!
I wish you could give more than 5 stars! Rick was absolutely amazing and to say he was patient and efficient was an understatement. So kind, so knowledgeable, and so professional. It really makes a huge difference when you find people like Rick and Ashley Home Store.
Went into Ashley Home Store planning on just getting beds. That’s before we met Rick. Ended up getting beds, mattresses, dining tables, chairs, nightstands & more. Exceptional service & very happy! Thank you Rick & Ashley home furniture.
Great, fast service. Mohammad was awesome.
Amazing service and honored all prices online and in store. Mohammad was very helpful!
Yay Mohammed 🔥🔥🔥
Mohammed was super helpful!
Mohammad was absolutely awesome!!!!
Mohammad was very helpful and gave us all the information we needed. We are very happy with our purchase
Our salesman, Mohammed was a real delight! He helped usbfibd exactly what we needed and did it without high pressure sales!
We had a wonderful experience with Spencer .He was so helpful when picking out our mattress.
Very patient,knowledgeable professional, no pressure sale tactics. Pleasant experience
I did give a five star rating with furniture order, but the rug order is a different story. You can go on line to check your order status because that is only options. Can not talk with a person. Sent emails to our sales contact Richard, who promised to check on the "order status" and nothing! Our rug has been " on order" getting close to 3 months. Very sad experience since the furniture was a different story.
Helpful with showing all available and answering questions. Helped making a good deal!
Overall, we had a great experience purchasing a new mattress here! Rick was very informative and walked us through an incredible experience as guests in this store.
Absolutely amazing! AJ & Tatiana were fantastic. They were helpful and despite the computer showing our mattress out of stock they made a call and it was delivered next day at 8am. 3 years ago I had a terrible experience and vowed to never come back to Ashley... After this experience I will most definitely be back and I will request AJ and Tatiana. Thank you for the great experience the mattress is perfect!!!
Mohammad was great no pressure easy to work with!
Rick and Chris were very accommodating to our needs and requirements! My fiancé and I are different sleepers and they found a bed and pillows that fit juuust right as Goldilocks would say. Thank you!!!
Chris and Rick were very helpful! Can’t wait for our new mattress.
I’m team Spencer, he was extremely helpful.
Great service!! If you go there ask for Richard Lehst, he was unbelievable. Thank you so much for your help 🙏🏾
Spencer and AJ were extremely helpful and great to talk to. They got us a bed and bed frame from the Outlet that is nicer than we thought we could get! It was great dealing with the both of them.
Spencer and AJ were so helpful when finding my new bed frame and mattress. They were very honest and helped me find the best fit for me. 5 stars all around!
Mike has been awesome from our first encounter he went above and beyond! Placed an order and found out it wouldn’t be able to be delivered on time, went back to get another couch that was in stock thanks to Mike. Glad it all worked out. Happy customer 😊
We had a fantastic experience at Ashley in Dublin, Ohio. AJ Jallaq was a pleasure to work with as he was extremely knowledgeable and helpful and had great ideas about financing and the military discount, plus delivery details. Very friendly, kind and courteous. Will ask for AJ any time I return.
Good selection of furniture and mattresses. Rick was very helpful with knowledgeable suggestions and created a comfortable environment. I’ll be back for more furniture soon!
For the love of god please do not buy the warranty from MyProtectAll when you buy furniture here. I accidentally punctured my couch with a pair of scissors and the warranty clearly labels punctures as being covered. They denied my claim by saying that it was caused by pulling of the fabric even though there is possible way for pilling to result in a giant hole. Then when I convinced them it wasn’t pilling they said that it’s still not covered because it’s a ‘hole’ and not a ‘puncture’. Like what?? Whenever I proved them wrong they came up with a new reason to deny my claim. I was finally able to speak to a supervisor and she agreed that it should be covered and sent me a new seat cover. I had to fight for my life just to get them to send me what is probably a $10 replacement seat cover. The fact that Ashley offers a warranty from such a disingenuous and deceitful company is disrespectful to their customers. It’s disappointing that my experience of buying a nice couch was completely ruined by them selling me a warranty from a company that they know is going to do anything possible to deny your claims.
Thanks for everything ❤️
Mahdi has a great attitude, very friendly, and helpful. He took the time to explain everything to me including financing.
Thanks to Mrs Mehdi he's a professional
Mahdi did an amazing job helping us out and we got everything on our list
Mahdi was good
Mahdi was fantastic! Would recommend, very friendly and no pressure
Mahdi was great!
Mahid was very personable and helpful!
Great sale on quality furniture on 4th of July Sale. We were helped by an awesome salesperson Rick Lest to find exactly what we wanted.
Rick and Lizzy were very friendly and very fast.
Rick was great!!
Mahdi Ouahid was fantastic! He was fair, kind, and knowledgeable. He asked all the right questions and took us straight to the furniture we purchased.
Awesome and very knowledgeable!!! Columbus will be sad to lose him!!! Five stars
Rick L. has been nothing but helpful. Good sense of humor and customer service. I highly recommend when you go to Ashley HomeStore in Dublin, I just you speak with Rick. Highly worth it!
Rick was helpful as needed and easy to work with! Satisfied with our experience
Mahdi was fantastic today. So helpful and friendly and helped me find exactly what I needed. Thank you so much!
Rick was very friendly and helpful and offered excellent customer service. Definitely will be back if I have any other furniture needs!
Mohammed was an excellent and patient salesman. I left with all of the things I needed for my new home at the price point I was looking for. Thanks for everything!!
Mahdi Quahid was great! Very helpful and easy to work with! Great experience!!
Mahdi is the man to go to!
Spencer and Richard were amazing and helped so much with my decisions very knowledgeable and very friendly as always I highly recommend the store
Mahdi was very helpful while we picked out new mattresses!
Had a great experience picking out new mattresses with Mahdi!
Mahdi was kind, helpful and knowledgeable. I enjoyed working with him !
Both Frank and Rick were very helpful in helping us find a sectional that not only was comfortable but would fit our living space well. They both were very patient with us and answered all the questions we had.
Mahdi was fantastic. Beth informative and helpful. Great service!
Rick was very helpful today in helping my furnish my new home. Very knowledgeable and patient throughout the entire process.
Mahdi was awesome! Helped us through our furniture buying process and was super accommodating. Had a great experience at Ashley.
Mahdi is the best! Came in looking for multiple pieces to furnish our new place and he helped us through the process. Over multiple trips he still was nice and patient with us the whole time. I would definitely recommend him to anyone who goes to Ashley
Wonderful selections and great service by AJ. Definitely check them out
Spencer and Jeremy were very helpful in my decision to purchase
Great help especially from the man from Wisconsin, Rick Lehst.
He was great. Very informative
Tatiana was FABULOUS! We came in with a laundry list of wants/asks and she did absolutely everything she could to accommodate and make it happen. Helped us on price and getting exactly what we needed. Thank you sooooo much, Tatiana! We appreciate you.
This was my 1st time there & won't be my last! I found the perfect bed at a great price. The whole process was so easy, I will definitely look here the next time I'm in the market for furniture!
Great working with Spencer!
Spencer was very helpful and got us in and out quickly!
Rick was very patient and helpful, he even moved a chair from the back of the store to set next to the sofa I was purchasing so I could see them together. A+ service.
Rick and Spencer were very knowledgeable and kind. I felt very comfortable in making my purchase
I would like to appreciate and thank Jeremy for his service at Ashley showroom, Sawmill road, Dublin. I was having several questions.He answered all my questions patiently. Thank you so much!
During my recent visit to the Ashley Furniture store, I was assisted by Rick, a salesman whose professionalism and product knowledge were remarkable. His approach was not pushy but rather respectful and attentive to my needs and budget. He was patient and detail-oriented, assisting me in visualizing how the selected pieces would fit into my home. His honesty about pricing and delivery was also greatly appreciated, making the purchasing process smooth and stress-free. In the often overwhelming experience of furniture shopping, Rick made it delightful. His excellent customer service was contagious, affecting the overall atmosphere of the store positively. If you're looking for quality furniture and a personalized shopping experience, I highly recommend Rick at Ashley Furniture Store
Special Thanks for RICK, he helped us a lot during our shopping tour!! If you looking for an awesome customer service, just find Rick in there.
Aj is a treat and very knowledgeable. He’ll take care of your needs.
Richard Lehst was very helpful!!!
Rick was amazing and very helpful finding a couch that fit our specific dimensions. Great service. Great guy!
Rick was very helpful this afternoon allowing us space and advice on what worked best for us. Thanks Rick!
Mohammad Emran was very attentive, kind, and knowledgeable
Mohammad was very good and was very nice!!
Mahdi was such great help, 10/10 service!
Man, very pleased with the way Rick handled his work. From not pushing BS on us just to get a sale, to actually rearranging the showroom floor so we could see different layouts with different end tables and lamps! He set us up to the point we were comfortable and CONFIDENT about what we purchased and how it was handled was all clear, couldn't ask for anything different. On top of all that he saved us money too!! We really appreciate you, Rick!
Rick helped us and he took the time to explain everything about what we were looking for. He also helped us with the financing and made sure that we understood everything and felt 100% comfortable with everything before leaving. I will definitely recommend to family and friends and will also return to work with Rick or anyone at the Sawmill location again.
Rick Lehst was very helpful and friendly to work with. After a few competitor visits, we knew right away Rick was who we wanted to work with and we are very satisfied customers.
Jeremy single handedly made our experience great. He took the time to help explain each item we were interested in and was able to give personal advice. 10/10 experience!!!!
We told Rick Lehst exactly what we were looking for (a loveseat with no center console and lumbar support, with power reclining) and his suggestion lead us to a purchase we both were happy with
Rick was very helpful and polite and made the experience very easy . Thank you
Rick did a fantastic job! Professional and courteous
Great experience!
I had an amazing experience working with A J jallaq, the furniture salesperson at this store. A J, was extremely knowledgeable, patient, and helpful throughout my furniture shopping journey. He took the time to understand my preferences and provided valuable suggestions to find the perfect pieces for my home. His professionalism and friendly demeanor made the entire process enjoyable. I highly recommend AJ for his expertise and exceptional customer service. Thank you for making my furniture shopping experience a breeze!
I want to commend the customer service provided by your employee Frank Bunton. His professionalism is outstanding. My husband and I tried to locate a chair we had bought almost 2 years ago. I was advised by a different Ashley store they were discontinued. So I tried your store on Sawmill Road and Frank went above and beyond to locate me one. He found there were two left in Dayton. We went to the Sawmill Road store, Frank handled all paperwork, and another chair which we love, will be delivered this Tuesday!! Thank you Frank for your time an energy getting this Ashley Store customer what was needed! Your a Rock Star!!! We will be return customers!!!
Rick was very professional and very thorough.
I had such a great experience at Ashley today. Rick was fantastic! Very knowledgeable and helped a lot! Thank you so much!!!
Mahdi listened to what I was looking for first. Then he took me to the exact couch I was looking for. Bought it on the spot! Thank You! A++
Great experience with our Home Specialist Mahdi. He was very helpful and courteous to our needs. Recommend uses him every visit to Ashley Furniture!!!
Mahdi was excellent and we are so pleased with our purchase! Will definitely be back!
Great experience with Mahdi!
I had a great experience at Ashley Furniture in Dublin, Ohio. My sales person Chris H. went above and beyond to help me get the living room furniture I wanted. All of the staff was very welcoming. Thank you Chris and Ashley Furniture. Carol B.
Mahdi was phenomenal. Patient and very customer oriented. Will be back in the future.
Rick was a tremendous help. Very patient and knowledgeable. Will be coming back for the next purchase
Tooooo expensive
It was a pleasant and wonderful experience with Mr. AJ at Ashley HomeStore Dublin OH. He was so patient and so good soft attitude no matter how hard I was. Not at all tired of answering my questions and will walk with me even if visited the part of the store earlier with him. That makes me so easy to shop and make a decision. I highly recommend Mr. AJ.
Great store! Taylor and Aj help pick out furniture for my son’s studio apartment. Very professional!
My fiancé and I purchased a bedroom set and kitchen table recently and had an overall, really good experience. Rick was very helpful and knowledgeable, and Kaite did a great job in her first sale. They both shared input on colors that would go well with our bedding. Kaite even offered advice on a mechanic when she heard us mention that one of our friends was looking for one. The few pieces of criticism I would offer are Rick's reaction to us looking into a Sleep Number mattress and our inquiring about changing our payment method after purchase. When Rick heard that we were interested in Sleep Number, he shared some criticism of their mattresses. While we appreciated his input and recognize that he was trying to make a sale, it seemed unprofessional to speak ill of a competitor. A day after our purchase we called to ask if we could change our payment method from financing to one lump sum via credit card. Our request was honored, but it seemed like Rick was annoyed, as the process took some time. As previously stated, we had a largely positive experience with Ashley and plan to make future furniture purchases there. The critiques are minor compared with the outstanding service they offered.
Friendly and knowledgeable staff especially Rick for purchasing a new mattress. Works to find a solution and show options to fit budget and comfort. Patient to work with my gram and I. Would highly recommend shopping here
Mahdi was very helpful! All around great and smooth experience working with him. Our delivery was quick and on time. We are very happy with our purchase!
Mohammad was fantastic! Told him what we wanted and he directed us to exactly what we were looking for! Great service! And couch and mattress will be delivered in less than a week!
Rick and Frank were very helpful and informative. Would highly recommend coming in and seeing them for any furniture needs!
I worked with Mahdi and he is one of the most AMAZING person I have met. He was knowledgeable, not pushy, so very kind and an absolute sweetheart. This has been my best experience I have had in my whole adult life!! I will always ask to work with Mahdi, I just can’t same enough about him, he is really AMAZING!!!
Great service. Professional, positive and took his time to answer all my questions. Mahdi is Perfect, in my eyes. Will be back for future sales. He is the epitome of sales representatives.
Richard is a G
Ashley had the best selection in town! We went to several stores trying to find modern looking couches that were good quality and couldn’t find what we were looking for. But we found so many amazing options here. Richard was so kind and helpful. And all the staff was so welcoming!
Very nice and patient, Mahdi spent almost 2 hours helping us finding the perfect living room we want 😍 Rick his supervisor was helpful as well
Mahdi he’s he’s very good help and happy with t he help a lot how to come on Morrow most of the people to come see him for sure he would be happy to help you guys
Mahdi was very helpful!
Mahdi was extremely helpful. He answered all of our questions and provided great customer service.
My guy was great! He offered me assistance with any questions I had on the furniture, but allowed me to peruse alone and take my time. That was nice. Would definitely purchase again from here.
Mahdi Ouahid treated us with great kindness, efficiency and advised us on the best price and products options.
Rick Lehst helped us purchase our furniture, gave us time to shop, and we found the perfect set, perfect color. No hard sell! Thank you so much. ❤️
My husband and I were on the search for new furniture for our new home. Rick made the selection and buying process extremely easy. We loved how seamless and quick he truly made the entire experience. His professionalism is top notch. If you’re in need, we highly recommend him! You won’t regret it.
A great place to go for all your furniture needs. They have it all. You can get furniture for every room in the home. The staff are friendly and helpful. I loved this store.
Mahdi did a really great job when I first came in to look for dinning table. I told him I would be back in when I was done comparing what I had but the way he presented him self and helped me with pricing was awesome. I would recommend him to anyone. Thank you so much
Rick Lehst was very helpful and he went above and beyond to find us what we wanted at a great price. We will definitely be coming back because of him.
Rick Lehst was a pleasure to work with. As soon as we walked through the doors, he greeted us and made our whole experience stress-free. We will definitely be back to shop because of him.
Richard Lehst was very helpful and knowledgeable about mattresses Great experience
Rick was great. Can't believe how fast we found our couch and got er' done! Very happy customers.
Great experience…Rick was fantastic—friendly, helpful & so sweet with our very energetic 3 year old! :) Found exactly what we were looking for!
Madhi—very polite and helpful. No pressure. Worked to get us the best price. Very positive experience.
Great experience with Mahdi on our new couch search. Helped us find the right couch, very helpful and got us checked out with a great price fast !
I would recommend Ashley Furniture in Dublin Ohio. The sales associate Mahdi was very helpful and explained the difference in all the furniture we looked at. He went above and beyond. Great customer service.
Mahdi Ouahid was absolutely wonderful to work with to purchase our new sofa and loveseat! He is extremely knowledgeable about their products, zero pressure to purchase and went above and beyond for us!
Fantastic Sales team. Found the perfect couch here.
Rick helped me today with my sale. He was knowledgeable and presented me with options and recommendations. I had online issues that nobody to solve until I spoke with Rick. He knew the exact reason the issue happened and took care of my order. Couldn’t be happier. Awesome experience, I will be looking forward to more purchases.
Mahdi was very helpful!
Rick was so great at helping me pick out a new bed. He was quick, efficient and knowledgeable.
I wish I could give them zero. Absolutely poor customer service after the fact. The extended warranty they sell doesn't really cover what they say except spills and stains, no tears. I thought it was a quality type of store. The hoops that you have to jump through to get help is incredible.
Worked with Mahad and Tatiana they were both great! Looking forward to getting our new bed.
Mahadi Ouadhid is a good guys
Mahdi Quahid was absolutely amazing he really worked hard to make sure we got what we wanted and the amount we wanted to pay. Super friendly
Mahdi Quahid was wonderful! He was helpful and responded quickly and thoroughly to every email I sent! Will be happy to work with him in the future!
Mr Chris is soo amazing, he takes time to give all the explanations about the furnitures soo professional , kind . If I need something I would definitely come back here. The staff in general is soo educated.thank you Again that was a good experience…
Rick and Tatiana were amazing! They were helpful from the moment I walked in the door. I came in knowing what I wanted, they matched the online price and made sure to get me everything I wanted. Tatiana is being trained and she was so professional and Rick was a great trainer and made sure all information was correct. After a bad experience at a different furniture store, (not an Ashley store) Rick and Tatiana made it so much easier and a much better experience. I can’t say enough good things!
Rick Lehst is awesome.
Aj was a great help!
Recently I purchased a dining table and a sectional couch. Once the product was delivered in my house, I felt that the sectional was little too big for my house and I wanted to replace it. I was not even sure if Ashley would replace it for me. I worked with AJ in the store and he made all the changes and replaced the sectional for me. He was very polite and very understanding. I could see the meaning of true customer service in AJ. I would definitely recommend the sawmill store for buying your furniture. AJ, you are the BEST and thank you so much Samuel Vijay Praveen
Richard Lehst at the Dublin store was very helpful. He made good suggestions and kept my budget in mind. He never rushed me or made me feel like I was wasting his time. The service I received is what keeps me shopping at Ashley.
Rick L. was extremely helpful and left us alone while making decisions.
Mohamed and Jeremy!! You guys are the BEST! Thanks for all your help in getting us a great deal on the perfect sectional and being so patient with all our questions. Will 100% be back when we decide to upgrade more furniture!
I came in from a 22 hr drive with the hopes of being helped to furnish our new apartment and Rick and Jeremy fulfilled our every need and thanks to them we will have furniture delivered
A couple of months ago I moved to a new apartment and furnished my whole new apartment. I worked with Benny and he was fantastic. Rick was awesome in fact all the salespersons at Ashley furniture on Sawmill road in Columbus Ohio were absolutely awesome. I highly recommend that you come in to see any of the salespersons here. And I loved all the furniture that I purchased. I had an awesome experience!
If you want great service stop in and see this team, Rick and Mohammed were absolutely welcoming and helpful!!!
Recently my wife and I were in the market for new seating for our great room. We went to Ashley’s Furniture on/near Sawmill Rd and worked with Rick Lehst and Mahdi. We were able to go through a wonderful purchasing experience working with them both. By ‘wonderful’ I mean that it was: - Low pressure - Easy to work with / only showed us furniture that met our criteria - They were available via text message and phone call (edit to clarify) My wife and I greatly appreciate that type of sales experience. I can’t speak highly enough for how easygoing they were when having to pick a different sofa at the very last minute due to space issues in the room. I would shop here and with either of them again. Sadly, I won’t need another sofa for 5+ years.
This store sold me a damaged sofa and now they don’t bother addressing the issue. I called and asked to speak to the manager and they don’t call me back.
I called today asking about a lift chair for my 92 year old grandmother who is going to assisted living alot sooner than we thought I spoke with a gentleman that was so polite and so helpful I asked for his name Chase Easterday I feel it's important to say when you're having to make tough decisions For loved ones and find items that will help their quality of life it's really nice to speak with someone who generally seems like they care and really want to help you and are honest I feel he should be recognized for his customer service so if go to to Ashley in Dublin ask for Chase!
Great store, good prices and we always find what we need. Chase was very helpful.
Store Manager A.J. Jallaq, worked tirelessly with me over the course of several days to help me select a quality sofa that could be taken up a narrow staircase. The first sofa we purchased was too large for a narrow stairway. There was no problem returning the sofa. A.J. And Sales Associate Dan, were knowledgeable, helpful and patient. I had a very good experience.
Awesome customer assistance.Rick Lehst was incredible with assisting Me in any questions that I had.Look forward to working with Rick again. I would recommend the Sawmill location to anyone. Thank you Rick with all of your help.
We came in only looking and ended up buying because of the experience. Jeremy and Richard both we great throughout the buying process and they put up with our tribe of kids very well.
Mahdi and Rick were great.
AJ was a great salesman, he helped us pick our bedroom set with his recommendations after going to multiple stores. He made the choice easy, simple, and efficient. AJ saved us a lot of time as he was giving answers to our questions even before asking him anything. We would definitely work with him again when we are in the market for more furniture.
Richard Lehst, from the Dublin store was very patient and gave us an education on mattresses that was very helpful. We bought, couch, loveseat, chair, bed, mattress and night stand. Since. We are building a new home, he was able to delay delivery, was. Very helpful and great customer service!
Great customer service. The sales team introduced themselves and offered to assist if needed. They did not hover but was available when I had questions.
Rick and Mahdi helped us every step of the way to find the best recliner! Definitely will be back.
Never again. You know that little voice that is telling you, you’ll regret it? Listen to it! $1500 chair broken in box during shipping in Sept, delivered in Oct., repairman in November couldn’t fix and ordered parts, parts came and had nothing to do with the problem, second repair man comes in December and shrugs his shoulders after trying to fix it and I quote “cheap wood” which is absolutely the problem but what do I know, January 2023 now and getting ghosted by SAW the repair service. It would seem by this review that I’m the problem but I have done nothing but jump through their hoops and have waited patiently. I’m not trying to get a new chair! I’m just trying to get it repaired and the entire right side will of this chair is loose. I have two of these chairs so I know for a fact it’s not right. You’re rolling the dice shopping here. Always were and still are, even after all these years. It’s a total crapshoot!
Hi AJ , I would like to Thank you so much for what you have been doing for me . AJ is really the best sales man at Ashley.
Great variety of furnishings, decorations and housewares. Friendly staff! Jeromy is always most helpful when we visit!
Chris at Ashley in Dublin was a wonderful help to us. We received excellent customer service and a great price. If you are looking for anything give Chris and the Ashley Dublin store a try!!!!
As I entered, Rick greeted me, and asked what I was looking for, which saved time. He gave me the freedom to look around and checked with me periodically. He was attentive and thorough. I will be back and will refer. He made it easy with no pressure. Thank you Rick
Went looking for a new couch and rocker-recliner for our new home. We worked with Rick who was able to answer all of our questions. We originally were going to get the rocker-recliner at a different furniture store, but the customer service and deals at Ashley convinced us to return and purchase from Ashley Furniture again. Rick was nice, approachable and easy to work with. We would go back to work with him for a future purchase.
Richard L was fantastic to work with! He was very knowledgeable and professional and made it a very nice experience!
Rick was helpful.amd very professional. Thank you Again for all your hard work!
We have always had a great experience when shopping for furniture at Ashley. Recently, we were in to find a new sectional. Rick and Dan were both very helpful and provided us with excellent customer service! I will continue to shop this location for all my furniture needs.
Really helpful in helping us find the purple mattress that matched our needs. Rick and Jeremy were extremely knowledgeable and helped get us a bed frame as well
Rick and Jermey were very helpful. And they are super reasonable with the pricing.
We arrived at Ashley with one thing on our minds. To find a power recliner sofa! We worked with a young gentleman named Jeremy. He was very considerate of our requests. He showed us different styles and colors. He was never pushy which I absolutely loved! He never complained when we changed our minds 7 different times! He explained everything throughly and with precision. We bought our furniture from him and I’ve already got him working on another piece for me. Highly recommend Jeremy as your sales rep! You won’t regret it!
Rick was great In the Dublin location!! And he was so very helpful and made our order/delivery happen quickly!
Jeremy and Rick were super down-to-earth and helpful. They gave a nice price match to help expedite the decision making process. Honest salesmen, who wont trick you to make an extra buck. Felt like buying a couch from a pal!
Needed a nice reclining sofa and I needed it that night. Salesman made it happen and was willing to deal on the floor model. Made the difference for my urgent need when other stores just said no.
Rick and Jeremy were fabulous and entertaining as well! Can’t wait to get my black beauty rest mattress!!!! Been waiting 12 years to sleep better, they assured me I won’t be disappointed.
Rick and Chris were awesome. They helped me pick out new living room furniture and an awesome new purple mattress. They even helped me with my wild children as I tested out the furniture.
CC in the Polaris location was phenomenal. She answered all questions, helped us make a better decision, and the whole process was extremely smooth. We got both items we were looking for and will go back in the future so we can work with her!
Frank was quick to answer questions and check product availability. Provided great service and worked to make us a great deal. Highly recommend and I will be back to work with him.
Rick was a great help. He stayed late and made sure we got everything. We are DEFINITELY returning because I promised him my King bed set would be purchased from him.
1st off, a major kudos to Richard Lehst for making our shopping experience pleasant and successful. We appreciated his prompt and attentiveness to our needs. We are excited to sink into our sofas, share many dinners at our dining table and accent our bedroom furnishings. We highly recommend you go see Rick for your home needs!
We had an amazing experience buying furniture from this store and were given amazing options on financing. We got deep discounts added over at payment desk as well. It was a pleasure to work with Richard Lehst at this store.
Our store associate Richard Lehst was very helpful but not pressurizing us to buy something we didnt want ! He guided us to our best option value wise which led to an easy descision on purchasing our dream recliner and sofa !
We had an amazing experience while shopping for furniture. Rick was great to deal with no pressure salesman. Answered all of our questions and gave us all the time we needed to decide. I would definitely ask for Rick and definitely do business with him again!!!
Just worked with Rick Lehst at Ashley in Dublin. He wasn't pushy, just informative and helpful.
Excellent quality and excellent service! I walked in and saw this very handsome man named Rick. I thought to myself, if this man is half as good at selling as he is good looking, then I’ll be getting the whole store. He had great product knowledge, personable, and looked very dapper in a pressed pair of slacks, I think they were JNCO. Anyway ask for him when you come in and I promise you’ll leave with a happy ending!
Frank was amazing! He was extremely knowledgeable and went out of his way to find us what we needed! Go see Frank at the Dublin Granville location!!
Broke my bed while putting it together called to let me know they will reach out soon to schedule next delivery….sent text to schedule….then again to reschedule….then again….no update, no idea why I’m rescheduling. I will never spend money like that for a company that doesn’t care if you have a bed to sleep in. Paying off my credit card and never going back. Bye Ashley
Rick L. at the Ashley store in Dublin is awesome. Great customer service and just an all around nice guy. Very knowledgeable.
Super polite, and helpful young women Zari Jackson came and helped me and my grandma pick up a dresser and even gave us a nice sensible price when we tried to make a deal!!! Definitely shopping here again, as she was so helpful and sweet, charisma to the nines!! Absolutely loved her positive energy and sense of humor, can't wait to come back and look around for more lovely pieces of furniture!!
I reserved my items damaged and they refused to replace it. They send a company to fix the damages!!! When the person showed up he only “paint” one items and told me “they only sent me for 1 item.” Worst experience ever. The store manager know about the situation and did nothing… pictures attached. You may ask why did I accept the items like this? The delivery guys did not give me a chance to check up the items. They delivered and left quickly.
If I could go lower than 1 star I would. After spending close to $5k on a bedroom set and being assured by sales that it would work with our adjustable base (which we bought from their chain too)…the delivery team told us it would not. Disappointed we called the store. They assured us it would work and even called the manufacturer to confirm Second delivery attempt. They show up and didn’t have the hardware to set up Third delivery attempt today. Delivery again says it won’t work with our adjustable base and refuses to install. Store management at the Dublin location has been unresponsive. Brian has not called back as promised and is always in ‘meetings ‘ when we call to discuss refunds. Thankfully this was a credit card purchase so I’ve entered a dispute, but I would be very cautious buying anything from this location. Teams are not aligned and management is non responsive. Not to mention the time spent clearing personal and work schedules to accommodate their long delivery windows. Buyer beware
I had such a great experience at this location. Dominic was accommodating, knowledgeable and extremely professional. He was very patient while I figured out what furniture was going to work best in my home. He went above and beyond to make sure things were in order and spent the time needed to get them delivered within the week. Thrilled with the service Dominic provided and how he exceeded expectations with the entire process. Would absolutely recommend asking for his help on all your furniture needs. Couldn’t be happier!
Thank you for making is so easy for my Uncle to purchase two love seats for his new place. We were in and out of there in no time, something that was very important to us as my Uncle is a disabled veteran. He can't wait for them to be delivered.
Delivery was smooth and much faster than I was expecting.
We purchased a dining table set and the table was scratched, we didn’t receive it. Also they forget one of my counter stool. I am having a BAD EXPERIENCE. Also customer service is terrible I can’t communicate with the right person. I feel they are playing with me.
Went in thinking I knew what I wanted, but was given honest feedback and shown other options. I'm so glad I took the time to look! Excited to get my new couch!
Our experience at this Ashley Furniture was made amazing with the help of Richard! He was able to find the perfect couch for us, he was super helpful and answered all the questions we had to help us make the best decision. We will definitely be back in the future whenever we need new furniture. Thank you Richard!!
My wife and I came into the store on Labor Day weekend looking for a new couch. Though we were hoping to get a good deal, we were not necessarily set on buying one that day. We were greeted as we walked through the doors by AJ who told us to take a look around at the different sectionals they had to offer. From the beginning, I never felt like we had any pressure to walk out the store with a new couch, unless we absolutely loved one and could find something within our budget. After searching around for about 15-20 minutes, AJ came back to check on us to see if we had any questions. We had found the couch we wanted (Slate Nuvella 4 PC Sectional), however, the price was a little too high for us. AJ was able to work some numbers for us and brought down the price within our range while still offering the 5 year protection plan on the couch! We really appreciated all of AJ's help throughout the process and will definitely recommend Ashley to our family and friends for their future furniture needs!
GO SEE RICK! This location in Dublin is really good. Rick really, really helped me and my mom today, he was awesome. I will go back to see him for my area rug and other furnishing needs. Thanks Rick!
Very Bad experience at store
The service was horrid and I had to go to the store because they weren’t picking up my calls, when we got there they couldnt do anything about
Excelente atención
Ask for Dominick. He was very helpful and knowledgeable.
I wish I could give this store and it's staff 0 stars. We ordered nearly $8,000 worth of furniture back in September of 2021 for our new house. AJ was our salesperson and I would caution you to not work with him if you ever choose to visit this location. To this day, we still have not received all of our furniture. Towards the end of last year, we had SIX different delivery attempts for our bed frame. Each delivery, the item would come broken, pieces were missing, the wrong item would come, or the delivery would just not show up. We spent hours home from work awaiting each one of these deliveries. AJ could not be bothered, it got to the point where every time I would try to call the store and talk to him, he was 'busy" or I was told they would get a message to him but in reality he just did not want to talk to me. Finally corporate had to get involved and send a personalized team to come and get our correct bed set delivered and set up. Fast forward to now, our nightstands have still not arrived nearly a year later. I have consistently reached out to AJ who finally decided to tell me he doesn't think they will ever come because the set was discontinued. He then proceeds to send me a link to different nightstands (that are double the price we originally paid) and said he could get them to us once we settled the price difference. I was shocked they would even try to make us pay another dime after a year of problems - but he said the best he could do was 15% off. I ended up contacting corporate to work on getting the issue resolved. He is a slimy salesman who will do anything to make some money. I would not trust a word that he says and I would urge you to visit another location or not use Ashley at all.
Our salesman CHASE EASTERDAY was incredible!! Top-notch customer service, knowledgeable, personable, honest and we could not be more with satisfied with our experience as a first time customer.He is a keeper!
no option to give less than 1 star. Bad customer service, store manager was not interested to sell when we ask any question. he didnt like us to asking any question and when we came back 2 days after to buy he quoted a different price as he didnt to sell us the item. we dropped the plan of buying any item in that store.
I would also give this store less than one star if I could, and it’s based upon the representatives in the store. Bryan one of the store managers, is the only one who is worth anything in the store. AJ, the representative who sold me the furniture, lied to me To make his sale. The Ottoman we wanted with our furniture purchase was not in the store. He told me he would allow us to have the ottoman that they did have in stock until the one we actually want it came in. When it came down to honor that promise, he basically told me that I was lying and I must have misinterpreted something he said. But my husband was right there, heard it, so I am not sure how I misinterpreted. I would say if two people heard the same thing, then it is more than likely he lied to get the sale. Because we did buy a sectional from him. He snuck in the care protection plan while we were at check out when he told me the amount and it didn’t match the purchase of the sectional and the ottoman I noticed right at checkout it was an additional $247, and then he had to explain that he added in the insurance and he never even asked if we wanted it. I sent several emails Which were dismissed over and over, I mean why do they need to help me now they’ve already sold me what they want. When I called today another so-called manager who refused to give me his name because he knew he was wrong, began miss treating me and arguing with me because I was upset with the transaction. Instead of a “ So called manager” He was clearly not manager material. I had to call back and pretend I wasn’t the same person because Previously he entered the call by throwing me into a customer service line. I called back directly asked to speak to a manager, it was the same terrible so called manager that answered, He even asked is this the same woman that just called? More than likely because he intended to do the same thing; Play little games and throw me into customer service without letting me talk to an actual manager. So I lied and said I wasn’t the same person to get a different real manager on the phone. Brian came to the phone, and I honestly hope he is the real store manager, because he was the only one who helped me. He listened, he didn’t try to argue, didn’t take personal offense to me being upset. He used actual skills to help me and calm down. If you go in that store and don’t want to be treated poorly or dismissed if you need anything after the sale, try to work with Brian the manager.
I purchased some furniture from sawmill store.the service was outstanding,Nathan Kennyrd was very helpful and professional he provided us with a five star customer service and he answer all our questions.Ashley is so lucky to have this quality of employees. Thanks.
Not too bad. Went there to check out something we seen advertised online but did not like it in person. The first salesman was polite and helpful, showed us some other options though none quite matched the specs we kept giving him. It was close to closing time and that staff left and the other salesman was more aggressive in trying to sell us something we did not want (a pet peeve of mine). Their sales are nice and some of their sofa and recliners looked well made. We may be back
The store had a good selection of sofas and love seats. John B was patient and let us explore the store while checking periodically. Not at all pushy, but very helpful. Overall great experience. Will come back.
Benny... You were awesome, thanks for all your help. We found what we needed in the time frame we needed it at a reasonable price.
Very disappointment with AJ and manager not honest communcation with my wife and me.... Told me put in credit card number and i have called headquarter and told should put debit card and put me stress... give me hard time and not call back.... very upset them.... Ricky help me and better.....need to watch out...
If I could give less than 1 star, I would. Don't shop here, or at any store owned by Morris Furniture. I was charged nearly $200 more than what I was expecting (they snuck a $120 insurance charge [no joke, they just charged me for insurance I didn't want without even mentioning it]. They also charged me nearly $70 more than the agreed upon price for the item because they forgot to price match it). When I went back into the store to get these charges corrected, I had to argue with a salesman for 10 minutes who kept trying to get me to keep the insurance. In addition, I've been waiting over 2 months for part of my order to be fulfilled, and I don't even have an estimate on when it'll be ready. If you need to contact their customer service for any reason, expect to be on hold for at least half an hour (I've called 3 times and ended up waiting a minimum of 30 minutes every time). Order numbers via Ashley don't actually work of Ashley's site, they only work on Morris' site. Found that out after an hour of frustration when trying to track my order. Suffice to say, I'm cancelling my order and taking my money to a store that isn't completely incompetent. EDIT: It has now been over a week and they haven't refunded my money. EDIT 2: The sheer incompetence of this store is beyond me. I called to cancel my order and was told I would have a refund in 7-10 days. 11 days go by and no refund is issued. I called them again, and it turns out they forgot to process my refund after they cancelled my order. This store is awful and they simply don't care.
We ordered furniture in late October and it was supposed to be here in 9 to 12 weeks. It is now 5 months and all we get is a runaround on when it is coming. We are canceling the order and will not go back to ashley Ashley Furniture again.
I was looking for a new mattress and was greeted and taken to the area. I told her my budget and tried to convince me of financing. I told her I believed that I would find something that met my needs and was still affordable and she said “ I can take you over here to our cheap mattresses but it isn’t going to be what you want” I feel like she was extremely rude. It completely tainted my experience. And for some reason she was carrying around a purse and drink with her seemed very unprofessional
Very friendly staff with absolutely no pressure to buy; great service and experience!! Thanks again
First off the store is privately owned and is more expensive then anything online. They will try to price match (from Ashley furniture website or app) but it's not guaranteed. Second...Ashley is in crisis mode currently. I ordered 3 pieces of living room furniture in early October 2021. Our furniture was to be delivered in approximately 8 weeks. After one piece comes in they want a partial delivery. We did not want our furniture to wear differently and did not want a partial as the wait is so long there's no telling when or if we would get the other pieces. Declining any partial delivery we called in early February to inquire what was going on. We were promised delivery of ALL 3 PIECES ON March 1st. Two weeks later...one item was on backorder for a month! We called the warehouse delivery service to double check and upon calling them...2 items were on backorder! one for a month and one for 2 months. We not only had our delivery delayed...we were given a promise that was broken, no discount, and then upon calling to cancel the order...the Ashley customer service representative didn't seem to care about the customer or my complete frustration at all. After 5+ months I'll never go back to Ashely in store or online! Completely unprofessional and uncaring and disorganized company! What a waste of time!
Professional, kind, and respectful delivery guys. Thank you.
Pushy salespeople but great furniture at low price
Dave was a great salesman bought from here bc of him; no pressure, told us to take the night and think on it
We bought some lovely chairs for our dining room table. We were assured that the warranty would cover any rips of tears to the leather. The salesperson said we'd just call em up and they'd make it right. We have small children so we were thrilled to hear this. A few months later, one of our chairs became damaged. We called up the warranty company and they absolutely refused to cover the repair because it was near a seam and called it "regular wear and tear" even though it was not and even though the chairs were only about five months old. The warranty company is outsourced and without admitting anything, basically use vague language and loopholes to refuse claims. We will not buy from Ashley Furniture again.
Nice market for the home
I was greeted by 1 representative that was quick to push me off to another representative by the name of John at Morris Ashley furniture in Polaris/ Columbus Ohio. John helped me for 2 days and was a great friendly person. I'm giving John 5 stars because he understood what I was looking for and was very patient and ultimately got my sale... So KUDOS TO JOHN.
Furniture falls apart in less than a year. When you want it repaired you have to wait another month only to have a guy show up and take a few photos says he going to have to order parts. Then the parts arrive and you call ( when you call be prepared to be on hold for an hour) set up a time for repair wait another month. Guy shows up says the parts are wrong and broken. He spends at least 20min repairing the Furniture the repair only last a day. Now I am currently on hold again 1hr 30 min an counting
They destroyed my door and wouldn't fix it, even though I notified them within 3 bussiness days. They also brought the wrong couch, and then rescheduled to deliver the right one a few days later through text message, but they never came. I would call and wait over an hour for customer service about the delivery and damaged door.. I do not recommend getting anything delivered from this store. When I did get in contact the customer service representative was nice and professional but they wouldn't fix my damaged door and gave me a $75 gift card instead. This is my first home and we haven't even been here a month. I had my door scrapped, and they messed up twice with delivering my couch by bringing the wrong one then not showing up on the next delivery day that I scheduled through text message.
Benny & Brian were great to work with. Benny wasn’t a pushy sales person we asked for a specific sofa and he indicated where it was located in the store. He wasn’t breathing down our necks or following us around, and therefore we felt comfortable and at ease walking around the store. Once we made up our mind we went up to Benny and he started the finance process which we thought was going to be exhausting and complicated but it wasn’t at all. Then Brian the selling manager came in and with Benny they both recommended the protection plan for 5 years. At first we weren’t interested in increasing our current bill amount but they were able to accommodate the price and bring it down to a more reasonable price, not to mentioned that they set up our payment plan through Syncrony from 4 years to 6 years giving us a very low monthly payment with no interest the whole time. We honestly couldn’t believe it, we went in with a tight budget and we were only able to afford the sofa, but with their help we got our dream living room with additional furniture we never thought we would get. On top of that they also included a 5 year supply of Ashley cleaning kit 😄🤗
Bought a new loveseat! Hailey and Mike were awesome.
Nice stuff but I was riding with my buddy to that location I call it #Bougieville 😊
The staff was very knowledgeable on the furniture I was looking at and helped me make the right decision for my space.
Never will return
Very helpful but we have been waiting for our chair for 5 months and still do not know a delivery date.
Requiring masks. You just lost $3k. Bought new 3000 sq ft house ,looking for furniture. Oh well, going to Lazy Boys!
Kevin really helped me and my boyfriend out with purchasing a sofa for the apartment. Got recommended by a friend to come and talk to him and ended up getting a sofa we loved. Super cool and patient guy. Made the shopping experience comfortable and smooth.
Spent a good amount of money on furniture here. When reviewing our order we noticed that the desk we purchased was SIGNIFICANTLY cheaper online. The sales team told us we needed to wait until the furniture arrived to file the claim. After receiving the desk the sales team told us we can't make the claim as we have already received the desk. Either the sales team isn't trained on proper policy or lied intentionally. Very disappointed in the scenario and would steer anyone I know away from this location.
Staff was very kind and helpful but not at all pushy. They gave us plenty of room and time to look around but also made themselves readily available for questions.
(Edited) Beware: online estimated delivery dates are way off. I bought a table online in July 2021, with an estimated delivery of late August 2021. I received an email the next day with an assigned delivery date in November 2021. At one point, they re-scheduled my delivery for August 2021, but ultimately pushed it back to December 2021. We did receive the table in December. The delivery itself went well. The table is what I expected.
Very Bad experience at store. If you decide not to buy, they will make fun of you. I liked a couch which was cheaper online by around $400. When i told them, they could not match price and started to make fun of me and my son. I think name of sales agent was "TRAE". He asked us to leave and buy couch from thrift store. I am going to complain to the Corporate about such bad behavior.
I was Kicked out of this store because they could not match my online price. I was disrespected and was told to go take a left to build a couch multiple times. I was planning to buy more furniture later, and I have chosen Ashley for years but this location is terrible.
I made a purchase from the Dublin store and the two salesman told me what I wanted was out of stock but the had something in the back that basically the same thing just a different color. So I trusted them upon delivery it wasn't even close to being the same and when I returned it I was charged $200 for delivery, $100 dollars for them to pick it back up and $125 restocking fee for my trouble. If you shop here make absolutely sure your getting the exact furniture you want not something close to it per the salesman or you may end up like me paying $425 for a piece of furniture that I will never use!!!!!
Awesome experience with our sales person, Ken
The sales guy at the Dublin store was very nice and helpful. But I have been waiting for over 4 months for my furniture and still have no idea when it's coming even though I was told it would be about 6 weeks. The sales people at Polaris were not as friendly. I ordered couches from there and they charged me about $300 extra, have called and emailed several times and still haven't fixed it aven though I have the receipts. Customer service says they can't fix it only the store can.
The sales team at the store were helpful and efficient. They assisted us with any questions with had and process our transaction in a quick matter. Thanks and recognition to David for his customer service and sales skills
They will lie to you about when you will receive your furniture. We still have not received our couch and they are now telling us it will be another 2 months and could be longer. Kevin is very rude and not to be trusted.
It ok
My fiancé and I just bought a MUCH NEEDED new mattress from our good friend that works at Ashley HomeStore, and the entire experience was wonderful. Yousaf was knowledgeable on all the products and helped us pick out the best mattress for our needs and budget. The checkout/financing process was super easy as well. We will be back soon for a new couch!
I don’t advise shopping here! We purchased a bed costing us $1,100, we paid extra $200 for them to put it together. They showed up had no idea how to put it together and didn’t even have all the parts to the bed. In their hurry to just get it done and leave they banged up our bed before we even had a chance to use it. Dents, knicks, and pieces of wood missing!! We called customer service immediately and was on hold for over an hour, they told us they’d send people out to fix issue. It took them a few weeks to get back to me and send them out. They showed up and said “ sorry we don’t have anything in the truck for you” nothing.. they came and looked at the bed and said “ wow what did they do?! This is awful, put together completely wrong and missing pieces”… uh ya.. they took several photos and added it to our profile, then left our mattress against the wall and left leaving me to do it alone. Told me to contact customer service and tell them we need a new bed all together.. I did .. after hour wait again.. they told me they can’t do that etc etc.. no help at all. Never got a call back! Went back to store now twice since then, salesman AJ told me he’d call them and call me back that night he never did. He’s the one who sold us the bed. Talked to manager today and was told they closed our account so now there’s nothing they can do!! He called customer service for us they called us back and said they’d be back in touch. In the mean time I am expected to keep paying on this awful thing thats causing me back and neck issues since it’s basically a broken busted bed missing it’s pieces. On top of the money wasted here I’m now going to need to spend way more at a chiropractor.. do not trust these people, they don’t care, they just want your money, not provide what you paid for and rush you out of their stores and have you on hold for several hours every day off you get which for some of us is few and far between. BBB has them as a 1 star rating and they have 122 complaints in the last year. I’ve also noticed a trend in these reviews. If you don’t believe this review just check the most recent from the past four weeks. They’re thieves. Period.
we bought a couch from here , we waited 6 months to get the couch all ripped up and the side by 4’s all broke and snapped there are staples hanging out of the couch now I have a giant scar on my side arm. The person that brought the couch wasn’t able to do anything about it which is understandable but he said we would receive a call from the company.... we never did I’m sure they have our number block since we’ve called them many times but they never answer...
This was a terrible experience! I ordered a bed March 22 for a deliver of April 8th. On April 7th I received a message saying the bed was no longer in stock and would be delivered when it was. I was finally given a delivery day of May 8th between 2:30pm and 7:50pm. I received no call and no show. I was not contacted to set up a new delivery date so called when they opened Monday. I waited on hold for 40 minutes for customer service. They then told me they could deliver on the 12th. Then when the bed showed up to be assembled the box was open and missing hardware... the bed was then left with no hardware . Then they still tried billing me for “white glove” service. I was then told it could be another 20+ days to get hardware . I’ve since canceled order and requested they come get this bed. I’m a pretty understanding person but every step has been awful. I can only imagine no one would have delivered this had I not been persistent. I would never deal with this company again unless they got their customer service together . No one should have to wait 40 minutes on hold to find out why they were not contacted about a failure to deliver and then leave a bed knowing there is no hardware.
From the moment I walked in the door I felt it was a safe place to buy from. The young man who helped me was so kind. He even got me a chair to sit on. I will recommend this store to anyone.
By far the worst experience with furniture and Customer care. I will not ever go through them again!
Very frustrating. Had my sofa, chair and ottoman delivered today, and the ottoman was missing the legs. It's nearly impossible to call the store, there is no option to communicate with them online about missing parts once the delivery is completed, and they have the worlds worst hold music... probably designed to get people to give up on the calls. All the emails I received are "no reply" mailboxes... so once they leave your house your only choice if you have a problem is to go to the store. I'll be heading there today... this is ridiculous. Never mind that I purchased this stuff on January 1 and it's only getting to me today... NEVER AGAIN. The voice keeps telling me I can manage my order online... not true - not when you have a part missing.
I would give them zero stars if that were an option. Terrible quality, horrible customer service. I would buy furniture anywhere other than Ashley.
So polite! Very helpful and attentive on what we wanted as buyers. Thanks!
AJ and David very helpful people. I will recommend for anyone who is looking for affordable furniture. They make u feel comfortable and try to help as much as they can. Go Today if you are planning to buy any furniture.. :)
Prices are reasonable and the quality is good.
My family and I had an enjoyable time browsing @ Ashley HomeStore in Polaris. They had a great selection, were very knowledgeable and did not pressure us for a sale. I recommend them for any furniture purchase.
Very good experience. No complaints. Found exactly what we were shopping for. Jackie did a great job for us.
Sold us a mattress with no delivery date and no indication that there would be set up and removal of the old mattress. Had to go into the store and was only able to confirm this by looking at the computer because that's the only place it's indicated. A week later when the bed is supposed to be delivered we get a message saying the bed will be here but not the pedestal it goes on. Why would I want that? Why would you wait until hours before delivery to tell us? Will we even get a bed? Who knows at this point. Shop anywhere else
I bought entire furniture for my new home in Ashely thought it was great and till now I am waiting for few furniture to be delivered . It was too late and took almost 6 months and still waiting, no quick response for the furniture damages what I received so far and even the damage that occurred to my walls while delivering.
Nice store for you're home
Nice place .Nice staff. High price.
Thank you for making a loyal customer happy .
Ashley furniture store in Dublin Ohio is a very nice store everything is arranged as if it was in your house and you could see how it would look in your house The Scott the sales person that helped me was very informative and those his furniture stuff would recommend this store to everybody
I ordered furniture on October 17th. The store has delivered the wrong furniture twice now. The delivery slip does not even match the order receipt, so I'm not sure why they would even put it on the truck for delivery. This time the delivery driver refused to take it back because he had other pickups to make. I now have the wrong furniture in my house and I am trying to get them to remove it. This has been nothing but trouble. Also it's 20 minutes on hold every time I call customer service. I really wish we went somewhere else.
There is a reason why the Ashley Furniture Store on Dublin Granville Road is rated two stars on Yelp. First, I ordered my furniture in November and was told it would be in by January 30th. In preparation for my new furniture, I sold my old furniture. Then I went to the store on Dublin Granville Road and talked to the manager David to assure my furniture was arriving on time. To my suprise, I learned that their associate Bill, ordered the wrong furniture. Then I requested that David (the manager) order the correct furniture. I was then told that the furniture would not be in stock until the middle of March. So now I have no furniture. I asked David to compensate me for Bill ordering the wrong furniture and the delay of the arrival. He offered me a mere 5% which wasn't even close to what I thought the original price of my order was. He refused my request to throw in the protection plan for my inconvenience and lack of new furniture. Needless to say, I will never shop Ashley Furniture again and I recommend that others choose another more accomodating furniture store too.
Sales process is fine. Customer care and delivery is painful I purchased a sectional sofa and after waiting for missing legs of the sofa I have no clue when I will get those. They can definitely do better that this. Everytime they ask for a serial number which is underneath the sofa or the table and you have to make the stuff upside down to get it
Janal is a very friendly store manager and he treated us like a family member!
Waited on hold with customer service for over an hour until I finally gave up. I purchased the Darcy sofa and loveseat a couple of years ago and the framework is so cheap that our sofa is already creaking. We have no kids or pets in our household and we're not heavy people. We're afraid to even use the couch because everytime we sit on it, it feels like the thing about to fall apart. I've read numerous other reviews about this same couch across multiple websites about people saying the same thing - the framework is cheap. *Update: I was able to finally speak to a representative and was basically told that there's nothing they can do since I didn't purchase a warranty. However, what good is a warranty if they're just going to take my money and tell me that they don't cover the issue anyway? How about sell quality furniture and customers won't need to waste money on a pointless warranty.
Overall experience with Ashley/Morris Furniture has been terrible. I visited the Sawmill Rd store in early August after visiting multiple furniture stores in search of a sectional and being told that everything was on backorder 10-12 weeks due to Covid (which I totally understand). Much to my surprise, at Ashley, they told me that the sectional I was looking at was in stock and could be scheduled for delivery on 8/28. I was moving 8/22, and therefore sold my previous couch to avoid the hassle of moving it. On 8/23, I received an email saying delivery would be delayed to 9/24. On 9/19, I received an email saying delivery would once again be delayed to 12/1/2020. At this point, I sat on the phone with customer service for 2 hours before being connected to only be told that this couldn't be handled at corporate level and that I needed to go into the store. At the store, we spoke to the manager who told us that he saw a shipment with the sectional arriving mid-October and delivery should be no later than that. He said that he would talk to corporate because the delivery date made no sense, and that he would be calling me later in the week. After never hearing back from him, and multiple attempts to call the store, he finally responded via email and just said that there was "no update" to my order. This has gone on for weeks now, and today I received another standard email notification from Morris Furniture that delivery has once again been delayed to 12/15. Additionally, my credit card has been charged the full price for the sectional, which should usually not happen until delivery. While I am empathetic to the fact that we are in a pandemic and the supply chain has been severely disrupted, I never would have ordered from Ashley in the first place had I not been told the sectional was in stock. Customer service has been unaccommodating and extremely difficult to work with. I would strongly suggest looking elsewhere for your furniture purchases.
Warning! If you order furniture, be prepared not to receive it for 6 months, due to "covid", (supposedly). It wasn't even a special order and it was still delayed, delayed, delayed. Not only was it late but they didn't deliver the dresser mirror with the dresser. Now they're saying we won't receive the mirror until February 2021, are you kidding me?!?! I get covid has messed up things, but really? Should definitely have better customer service then that!
A. Bryant the clerk was so, so helpful. She informed us of a sale which we qualified, and assisted as much as possible throughout the process of purchasing.
Sales staff was so knowledgeable and friendly. We bought more furniture than we were even shopping for!!!
(Translated by Google) Highest prices (Original) Precios muy altos
Great furniture store!
Worse service. On hold with customer service for over hour. End tables delivered in box left in garage. The person did not have nak over nose when I bought them was told they would set them up. When they said deliver was 199 said why so high. Told they could deliver for 99. It was not explained to me it was drop off only. I am eldey and unable to get tables out of box. Delivery guy rude. Will never purchase from here again
I purchased a sectional online through Ashley Furniture in April which was delivered damaged by Morris Furniture in June. I reached out to customer service for a refund or replacement and was directed to contact Morris Furniture. Both Ashley and Morris have long wait times and direct you to leave a voicemail, but return calls are never received. Even sending emails to their customer care teams results in little to no contact. When contact was finally made (in August only after filing a dispute), only a replacement would be issued which was supposed to be delivered October 13th. Now the replacement has been rescheduled to November, but only if the item is received at the warehouse (which I highly doubt will happen since the item has been out of stock online since the day after I purchased it). I again asked for a refund which neither Ashley nor Morris will agree to and both companies blame each other for the problems. I am now working with an advocate in hopes of getting my money back and encourage anyone else to reach out to him if you're having issues with this horrible company. Just search on Facebook: Ashley Furniture Complaints/Issues Advocacy and Resources +Dept. of Household Goods & Services (Located in Sacramento, CA)
Very nice and helpful!:)
Nice selection and prices and they let me just browse.
Great experience buying a bed frame, mattress and adjustable base.
Received damaged sofa set. Staff managed to place an order for replacement.
The delivery team was super fast and professional! They are very experienced in what they do and made the whole process stress free. I would recommend this service to anyone!
Update, 8/14: My couch arrived today and it went ok! I'm upgrading my review from one star to three stars because my furniture did eventually arrive and it was what I ordered. I was unhappy earlier because the delivery service never called to let me know it would not be arriving as scheduled. I received my couch on 8/14 and I placed the order in the store on 6/26. I would probably not choose to buy here again, but feel my own experience was not nearly as bad as many reviews on here. I will say the delivery men were all courteous, as were the salesmen in the store. It is impossible to reach customer service over the phone, however.
So disappointed order my sofa on 5.29 . Sofa was to be delivered July 18. Now August 1 so I called to check Thursday July 30. Now August 13 when was I going to get a call. I've sold my sofa based on my schedule back in July. I contacted the store the guy that answer and tried to help me was rude. I understand the delays and was told of the delay when purchase that is why the said 7.18. I just want my sofa and a real date. 2 months is way to long and this was not a custom order. :(
Wait time to get calls answered 65 minutes!!!! Ordered and paid in full complete living room set. Delivery scheduled for August 1st. Now delayed til September 8th. Not acceptable despite PLandemic. Violation of contract!!! PAID CASH UP FRONT PEOPLE! Now can’t get stores to answer phones. Been without living room furniture since September 2019 due to remodel. Ashley SUCKS with customer service and deliveries.
Their delivery & customer service is terrible. Purchased a mirror & dresser over a month ago & were delivered without hardware to attach them. Called their customer care number several times, which has a 40 minutes to over an hour waiting time before a representative answers to let them know. They told us the hardware was out of stock & would be back in stock in about 2 or 3 weeks or so. We waited for several weeks about 4 weeks to call them & the hardware was in stock. They scheduled a technician to come attach the mirror to dresser. The scheduled date arrives & the technician didn’t show up after waiting at home almost the entire day. Called their customer care number only to be told that the driver/scheduler cancelled it. They cancelled it without even letting us know. The representative rescheduled for a different date, so we’re hoping the technician shows up this time. Cause the mirror has been sitting on the dresser for almost 7 weeks now, which is almost 2 months. Their furniture is pretty good, but their service is very dissatisfying, so I wouldn’t recommend them.
The customer service is absolutely awful. Will not shop here again.
DO NOT BUY!! YOU WILL GET BED BUGS!! THEY ARE IN A CLASS ACTION LAWSUIT NOW. WE GOT BED BUGS FROM THEM. MANY OTHER HAVE TO. THEIR WAREHOUSE IS INFESTED.
I am in true disbelief in how this company is still operating. They sell furniture they don’t actually have. We ordered a couch in April. Our delivery date has been pushed back 7 times now!!!! We got rid of our old couch a few days before our original delivery date. So my family has had no couch in our living room for 3 months now. Covid is not an excuse at this point. We’ve ordered from several other furniture store in the past few months with only minor delays. Not three months and zero excuses. If this place was the last furniture store on the planet I would learn to build my own.
Our initial sales experience was fine, but do not expect any follow-up care if there are any issues with your furniture after they have completed the sale. We purchased a living room set. Upon delivery, there was a significant defect with one of the arms of the love seat. The delivery person noted it, took a photo, and contacted customer service on our behalf. We were told someone would contact us within the next few days to schedule a repair. Never happened. Over the past several MONTHS, we've left multiple messages with our salesperson, Lucas Lawson, and the parent company's customer service to try to get a simple fabric repair. We've never received a response. If you are lucky enough to receive the furniture you ordered without any issues, you may have a decent experience. But I wouldn't count on any follow-up customer service from this company.
Love the furniture we purchased!!!
Wonderful service from start to end
Love their furniture
Took one month to receive my bed frame and chest. Then chest was damaged and could not have it, still wont get a new one for two weeks. Bed frame is also scratched. Will not buy again from this store. I would advise everyone to go to a different furniture store. Severely disappointed. Update: store owner is useless, didnt help at all. STILL DO NOT KNOW WHEN I WILL RECIEVE MY ITEMS.
My husband and I had Maddy help us at the Dublin location and we gave her quite a headache with our specifications and with how many times we changed our minds. We searched at every furniture store in the city and finally found what we wanted. Maddy made sure we got it at the exact time we needed. It was a hassle looking for all the ones that we could get the same week. After hours and hours we got what we needed! The management was fantastic as well! Highly recommend!
Product specialist David Brentley is a great resource to begin with. His service was respectful and definitely helped us in making our final decision.
So fun to shop there
Found a chair I was interested in. As I live in a secured apartment building, I asked for a call before the truck arrived,so I can go downstairs to let them into the building. Person said that they're not obligated to call before hand. Also,one of the employees came into the store,swearing a blue streak. I won't give my money to a business that doesn't practice professionalism.
Salesman was great. On time delivery.
Do not purchase furniture from Ashley HomeStore or Morris Home. I wish I would have read reviews prior to placing an online order for a full bedroom set and office desk. My experience from initial delivery, 2nd delivery, 3rd delivery and even until today has been terrible. Initial delivery occurred and I was told that part of my order was not available. However the delivery team still assembled the bed with many missing pieces, most notably the legs for the bed slats. I spent 2+ hours on hold during the following days to explain that the bed was incomplete. I finally received help and was told I would receive a Brand NEW bed to replace the one with missing pieces. The second delivery was a few weeks later and the team showed up with only a few parts and ensured me this would solve the issue even after I had been promised a full replacement bed. This delivery team completely installed the legs and footboard drawers incorrectly and left the bed in worse condition than when they arrived. I again spent hours on hold with their customer service line trying to see what other pieces of the bed I was missing. I had to ask for assembly instructions as the delivery teams, who are outsourced to Morris Home, were not knowledgeable or helpful. 3rd delivery was a charm (5 weeks from initial delivery) as my bed was finally assembled correctly and complete. During this process I was never contacted or offered an apology for my service. It was very frustrating but I was at least happy to be done dealing with a completely inept company. Wishful thinking...I checked my credit card activity last week and noticed that Ashley furniture had tried to charge my card AGAIN not once, but TWICE for my full order (thousands of $) when I had paid in full on Dec 21st. I am again sitting on hold with their customer service line for the second time in 4 days to demand they stop charging my card. I have now wasted hours and hours of my life trying to fix their mistakes. No apology, no discount, just horrible customer service.
So i'm updating my review to a one star. Their sales experience was great but t that's about it. Like the others here mentioned, it all starts to fall apart after that. I bought a dining set from them some time in november and scheduled delivery for the 30th. They delivered my dining set without the legs for the table. They said i had to call customer service myself to ask them to schedule another delivery for a replacement. Why bring the table in the first place if it had no legs?! After 45 mins of being on hold, i deceived to drive to the furniture store to get my furniture delivery rescheduled for the 14th of january which was the earliest available day. On the day of delivery, i get a call from the saying they will have to deliver on a different day because they just noticed that the table was damaged. There's no sense of compassion, no proper quality assurance process and and concern for the customer after they get your money. Needless to say,i asked them to cancel the order. This was my first and most likely my last experience with ashley/morris furniture
Absolutely worst costumer service I have ever experienced. Ordered bed in store on 12/14. To be delivered 1/3. I get a call on 1/2 at 5pm to be told only half my order would be in the other is damaged and can't be delivered until 1/17. So now stuck at home with a matress and my old box spring as only one was available before the 17th. Will never spend another dime at this store and will not recommend to anyone. Prices might be good but the service and furniture is a complete joke.
I will start by saying that the experience at the Ashley HomeStore itself was great-- our salesman was very nice and attentive and helped us pick out a great bedframe and mattress. But that's the reason I'm giving them 1 start instead of 0 (if I could.) After waiting 6 weeks after our order, the bed frame and mattress were delivered missing the legs to the headboard. The bed couldn't be put together without them. I called the customer service line the next day (after waiting on hold for 35 minutes) and was told they needed to reorder the headboard itself, which would take another 2 weeks. Delivery #2 came, and the truck didn't have the headboard or the legs. They came and literally brought nothing. After called customer service again, I was rerouted to 3 different people over a span of 3 days who were trying to help. Finally, on day 4, I told them that I wanted either a guarantee that I would have the legs delivered this weekend or I wanted the entire bed frame and mattress returned. Because they still couldn't find the legs, I told them I wanted it returned. They stated the mattress was non-refundable, which is ridiculous. But begrudgingly accepted and stated I wanted the frame returned. After being placed on hold for an excessive amount of time, they set up a return date. It was at that time that I asked for a discount or compensation on the mattress due to the issues that have happened, and they stated my "compensation" was allowing the return on the bed frame and not charging me a restocking fee. I am shocked and appalled at the lack of customer service and will NEVER be shopping at Ashley's again.
F'n horrible!
Very good experience with Clarity Destiny. Very helpful.
My son has been having a horrible experience with Ashley Furniture (purchased sofa, chair, and loveseat). Was told all items were in at Dublin-granville store. Rented a uhaul to pickup only to find that the sofa was not actually there. The warehouse guy said the location listed wasn't even a spot they would store items. On top of that, we find after unwrapping the chair, it had a rip on one arm. Several weeks later, still waiting to get chair repaired and sofa delivered. Sofa was scheduled for delivery yesterday between 4 - 8pm. Got notified it would be delayed until 10 - 11pm. No one ever showed up or called and no one answers any of the three numbers available. Tired of wasting time. I told my son to contact BBB and request everything be picked up and they keep the sofa. No more dealing with Ashley. Pay the same or a little more and get better quality elsewhere. Ashley cushions cannot be flipped as only finished on one side. Poor customer service is a warning sign if you have any issues with the furniture.
We purchased a new couch from here three weeks ago and was told we’d have to wait until Dec. 22 for delivery. It’s a busy time of year, no worries - we’re willing to wait a little extra. We got a voicemail today now saying it won’t be delivered until January 11th. When we called back a couple hours later we were kept on hold for over twenty minutes, and then when we got transferred to the store got put on hold again. In the few hours between getting the voicemail and speaking to an associate at the store we were informed there was nothing he could do, there’s “probably” nothing a manager can do, and that the delivery was now pushed back again to January 13th. This terrible service is certainly not worth the extra $100 for delivery. We were also not informed it was an extra $100 for delivery when we bought the couch (delivery was free online). If we would’ve known we were being charged an extra hundred dollars for such poor service we would have picked up the couch ourselves or taken our business elsewhere. Trying to cancel this order now because we aren’t waiting a month and a half for a new couch.
Unbelievably frustrating to try and pick up furniture at this location. They have one person in the warehouse it's my third attempt and I still haven't been able to pick up my furniture. Not only that, but we're lined up and waiting at the door at 2 PM and no one's there. When someone finally comes they don't even know what they're doing. You guys need to get your act together
Purchased a bedroom set and couch. Items were not delivered on the day we signed for, and when the furniture arrived, bed slats were missing. When replacement slats arrived, they too were broken. Reached out 3 times by phone to ask for partial refund and were never given a penny. Horrible quality, even worse customer service. Every one star review is saying the same thing....delivery service and horrid, with items being "forgotten on trucks" and delivered broken.
We were pleasantly surprised after walking into the store with the variety of choices and the competitive prices. The quality of service and product is better than we have found elsewhere. The delivery was prompt and we really love our new couch. It makes the room we put it in the favorite place in our house to relax.
Bought a dining set from this place. Quality control is non existent. Table was missing lacquer around an edge... one chair had a damaged cushion. Replacement has been slow. Emails have been ignored. Have contacted them 3 times by phone now. It has been a month and 2 weeks since starting the replacement process after having to wait 1 month for delivery. Take your business elsewhere.
Great furniture quality, prices, styles. Salesmen not pushy but attentive. Highly recommended!
Good quality furniture and great delivery service . Anyone buying a new home furniture, Ashley the where’s at😎
Hands down has the best customer service I have seen in a long time. Lucas was informative, helpful & most importantly made me feel confident in my purchase not pushy like most sales people
TERRIBLE TERRIBLE DELIVERY SERVICE. I ordered 5 items on the same day, delivery was rescheduled several times. The first attempted delivery only brought 2/5 items because they “forgot” to load the rest on the truck and received the wrong box springs. The remaining items were then scheduled to come the next day. The delivery guy brought 2/3 items and said he was going back to the truck to get the last item and got in his truck and LEFT!! I had to go to the store to pick up the last item. The box springs arrived with a hole in the bottom, and the delivery guys unwrapped my couch outside and then knocked it off the top of my front door tearing the fabric in one section, which I had to superglue. Not to mention he knocked over my tv in the bedroom with the mattress. They need to hire delivery guys who actually care and make the delivery fee worth the ridiculous $149. I love the quality of my furniture, but will never buy from them in the future unless it’s something I can pick up myself in my car.
We had a great saleswoman!! The delivery went great. They did a great job setting up my table and they made sure I knew how it worked with the leaves. The quality is amazing. We love our new dining room set.
Unprofessional delivery. Rude. Asked them to remove shoes, (because i just got new carpeting!) said they would and then tried hiding that they didn’t. So rude and unprofessional!!
Absolutely horrible service. Ordered a bedframe, delivery was scheduled for early October and ended up getting pushed back. . Was offered nothing to help out. Took multiple days off work to wait for delivery, then it was canceled last second every time. Was pushed back 5 times before I finally had to cancel the order. Will never ever shop here again. Wish I could give no stars. Now need to find a new bed frame when my matrees has already been laying on the floor for 4 months
This location will sell you on upholstery warranty and then will refuse to cover when an issue arises. Morris/Ashley and their warranty company GPP should not be trusted and the sales folks will not be truthful in what is covered in the warranty. Additionally, despite a warranty being for 5 years, they may not carry the fabric that long and look for reason not to cover. I would suggest avoiding this store for that reason, as they will hard sell you on a $130 warranty that covers your upholstery, and then deny you when you actually have an issue arise. UPDATE - the store no longer uses GPP. It doesn't really solve my issue, but all the people in store were understanding and seem to have moved towards working with more reputable third party warranty companies.
Wonderful experience !!! We love our new Chair and a half ❤. Thank you Luke for your awesome help!!! You were Great 👍
Expensive.
Three purchases that not one was delivered correctly. I purchase the entire Leo bedroom set for my son and had it delivered. It showed up all banged up and instead of replacing the items I had to drive the items to the warehouse and have them painted/touched up myself (didn't get a refund on the delivery fee). Then they ordered a full sofa sleeper instead of the queen that I paid for. This time my bedroom set is missing the legs to the bed. Three strikes you are out Ashley. I've missed so much time at work from the incompetence. I'd really like my "premium delivery" fee back and I'm never buying from your stores ever again. I still have a dining room set to purchase and it will NOT be from Ashley.
I worked with John Baroni, he was super patient and amazing. My couch would not fit through my door during a move so I was not in the mood to buy a couch. John stuck with me as I went from loveseat to loveseat trying to get the most for my limited space.
Good service and good prices on their furniture have some Quality Furniture
I don't have much good to say about the store. Went in to at a powered recline with lumbar support. Throughout the entire store as fast as I could tell there none of the powered furniture pieces was plugged in. And when the sales person plugged in the only one in the store they had it arranged with a coffee table so you couldn't use the actual recliner with rearranging their display. The salesperson seem to not really care about my experience either. Needless to not impress and I might not ever step foot in the store again.
The staff was so polite and had great senses of humor😅😂.
Awesome customer service. We pulled up 8 min before the store closed, the other night. We were worried we didn't make it in time. But a sales associate held the door open for us, he was just about to lock and helped us with our purchase.
Wasn't too impressed with their furniture selection.
I have no complaints. The Ashely team members were so amazing to work with and so helpful. I will continue to do my shopping wit you guys.
Waited 3 weeks for my furniture (they advertise next day service) and bed to be delivered only to recieve a message THE DAY OF my delivery (3 weeks after I purchased items) to say there was only 1 piece of my split box spring set available to be delivered and upon delivery of my items the box spring wasnt even delivered with what was available. Have tried reaching out to both the store AND customer service to find out when it may be delivered and speak with someone regarding this matter no one knows anything about it. Finally get through to store customer service only to be transferred elsewhere to have to end up leaving a message. No service at all!
Mike the sales guy at the Polaris store, was so nice and kind. He was also very thorough and was very knowledgeable on the product. We bought a bed and a couch from him. He took a lot of time to talk to us and had a lot of patience. He was so good at selling that I bought a $200 pillow that my family will never let me live down. I really appreciated his effort, time, and knowledge. Thank you.
Top of the line quality...
I bought some furniture and wanted to return one of the items. They haven't showed up for two appointments in a row. Furniture was great, but they obviously prioritize getting furniture out the door than the customer service.
I am so pleased with the purchase of an adjustable bed frame recently made. The delivery went smoothly and the experience from purchase to delivery was just what I had expected from Ashley. I am a frequent customer because the customer service is excellent.
Excellent service inside, but that’s where it stops. Came to pickup my furniture, and the employee at the customer pickup literally dolly’s furniture one foot outside the door, dumps it on the sidewalk and disappears. I’m all by myself trying to load a sectional sofa into a trailer. One would think that when you’re dropping $3000 on a piece of furniture, the LEAST they could do is help you load it into your car. Won’t be bringing my business back next time I need new furniture. Absolutely ridiculous.
I ordered a couch last Tuesday with a visa gift card given as a move-in promo for my new apartment. The pick up day would be this coming Wednesday. The next day, I received a call saying the accounting department had cancelled my order because the gift card was entered in manually, so I had to go all the way back in to reorder the couch. I couldn’t go back until Thursday, but the salesman assured I would still be able to pick it up the couch this coming Wednesday. I ordered the couch, had the paperwork in hand, then the salesman tells me I can’t pick up the couch til Friday. I told him that wasn’t an option and that I was assured a Wednesday pick up. I was told it would be monitored and I would receive a call if it wouldn’t be coming in. Thankfully I called today (Monday) because the couch isn’t coming until Friday and no one contacted me. The salesman I worked with did nothing to remedy the situation besides tell me I could cancel my order if I wished. He continued to blame the accounting department for the problem. Needless to say it was a frustrating experience all around. I cancelled the order and just ordered a couch at Value City Furniture. I ordered it just now and am picking it up in less than 48 hours.
Great pieces, good prices, and helpful associates. Very quick process and we love our furniture!
Thank you to Leah Reid for helping me pick out a couch! She showed me several options and was patient while I took my time making a decision. Great customer service 🙂
I love the fact that Ashley Furniture has a wide variety of choices to choose from. All different styles, shapes , and colors. The location in the Polaris area is the best one yet. Mike Saleh and his manager are extremely accommodating and willing to help with anything and everything you need. Whether it’s helping you figure out your style or staying almost an hour after their shift ended to assist my boyfriend and I. Mike Saleh was also very patient in assisting me when I was extremely indecisive and couldn’t decide on what I wanted right away. He gave lots of input and shared in our excitement. Loved the ENTIRE experience.
Great experience purchasing my new couch! Everyone was extremely helpful! Would definitely recommend.
Excellent service when entering in the store, no pushy sales people. Great prices, selection and sales.
Although the staff is friendly and helpful I found the quality of their items was not in line to what I would want in furniture and even accent pieces.
Few weeks ago, we purchased a new mattress. Natacha Simeon was great! She was very helpful, she gave us time to look around and was not pushing any sales. Whenever we had questions she was there to answer them. The delivery was very prompt as well. Great experience. We love our new king size bed. Thank you Natacha! :)
Luke was excellent to us! We made a ton of requests and he accommodated!
Leah and Nick were wonderful, and helped us get fantastic furniture to deck out our new place. They were patient, accommodating, and took the time to get us the right price.
My husband and I were welcomed and helped by a young man named Luke, who was very thorough and knowledgeable about the furniture we inquired about. Very polite and cool guy. We were then helped by Rob who as well, was very professional and helpful when we bought our furniture. Very welcoming environment and awesome customer service. We will be coming back to this location for future furniture.
Looks fabulous! And my dogs love their new oversized ottoman.
I have very disappointed bad experience with Ashley , I bought two sofas they told me any area touches the body is real leather and the back is bonded leather, and they were trying to poke the one they have on display it was so hard so they made me believe they and trust them and THAT WAS WRONG.... the one they shipped to me totally different leather it start looking so cheap and got scratched .... i have the pictures and send it to the customer service via email, and they respond to me after a month telling me they Denied the case to solve the issues!!!!!!! I WILL NEVER RECOMMEND ASHLEY STORE AGAIN.
Terrible experience with the GM, Ty, at the store. Paid for delivery of items and of course they messed it up. Missed the delivery day, then damaged both pieces. Hole in the bed frame and dirty mattress. Ty offered no help. I have ordered many things over the years and delivery is always a huge issue.
Here is my post for my experience with Ashley Furniture. I would give a negative star if I could. I ordered 2 rooms full of furniture for my office space, (sectionals/chairs/coffee & end tables/rug etc.), and NOT ONE PIECE was delivered on time. I had to reach out on my own, since no one told me and no updated message system alerted me, and was told many excused as to why I have to reschedule. From "our delivery guys decided to not show up for work today" and "I see the date listed here in notes for your delivery day but no one placed the order so I will have to do that now and you are not getting delivery today". The days available that were not 2 weeks out was on weekends (again for my office space, so kinda hard to get access to the building for something that wasn't guaranteed to be delivered). When I finally got the delivery, pieces were stained with something in a color I really didn't want to know what it came from. So I had to get them cleaned. I have had to reject pieces due to damage with major cracks in them, and go through the hellish experience of rescheduling that delivery. I have had missing pieces in the order, like the pillows that came with the order (still missing one), and a side table that finally had to be reordered. No one would help me or talk to me regarding my order until I received my full order. Do you know how long that took, and how hard it was with all the damaged pieces, and delayed deliveries?! So I waited... And when I finally tried to call management on these matters, I have a chain of people that have promised to call me back and still haven't. Yes, I have waited the 72 hours, multiple times patiently for each one to call me back...and still no phone calls. So I keep trying to call in to get someone with actual authority that can rectify this horrible experience of a situation. Every time I call, I get someone that wants to take down my name and number, to have a manager call me back. I think I have 5 managers that are suppose to call me back right away and its been days since those calls. Or representatives that promised that someone will call me back within 10-15 minutes knowing this is urgent..and still no call after hours of waiting. The GM of the branch I ordered this from was suppose to call me back to make sure I received a call from the CS manager within the 72 hour window promised, since this has been a nightmare. He tole me he "personally" called the CS to have a manager contact me and marked it urgent. Still no call from EITHER side... I finally got to someone with "authority" and for everything that I experienced, having everything I ordered have an issue attached to it...they wanted to give me...are you ready? ....... 0.05% reimbursement! YEP! After all of that, less than tax on the order! 5% I am hoping this message reaches someone with the authority to call me and make right of this situation. Absolutely incredible it got this far....
We upgraded to a king mattress and had to find a matching headboard for our bedroom set. After a horrible experience with a large online store I shopped most stores in the Polaris area and stopped at th new Ashley location. The salesperson was knowledgeable and made a few suggestions using the digital display then we walked to the actual display in the store. I only needed a headboard and not rails/footboard and they accommodated that request. Delivery was under a week. They arrived on time, set up and in/out in under 10 minutes. Price including delivery was competitive. Entire experience was very good.
My mother and I went in and had an amazing experience with Luke. He was knowledgeable about all the furniture. Was able to point us in the right direction based off our needs. Explain to us about the type of fabrics and had no problem moving pillows to other chairs to see if they matched our sectional. He made our day and Choice so much easier. We had visited 5 other stores before stopping and we wished we would have just started there before hand. We are now waiting on our new furniture to arrive and hope to get many years out of it. HIGHLY RECOMMENDED LUKE for your customer service experience you dont find many like him left! Thank you again!
Not impressed with the quality vs price.
Bill was really helpful and took the time to answer the questions my boyfriend and I had about a couch set for our new home!
Large selection makes narrowing on the right outfit guaranteed. Good prices works with helping the best choice.
Bad customer service! No one approached me! Bought elsewhere!!
Customer service after I made my purchase was horrible. They never called when my item was finally available so it sat in their warehouse and not in my home for a week. There were no holes in the bottom of the ottoman to screw the legs into. Instructions made it clear they should have been pre drilled. Picked up another item in fairborn and they were on their phones texting and chatting for 15 minutes while I waited having no clue what I was waiting for. Overall they just don't seem to want to retain my business.
FAISAL excellent job.
Luke helped us find everything we wanted and wasn’t aggressive whatsoever. He listened to what we wanted and didn’t try to sell us anything we didn’t want. He was so helpful and We will definitely be back when we need more furniture!!
Luke was very helpful and took very good care of us. He gave us an extremely good deal. They were all very polite. I would recommend this store and the manager to my friends.
I was fitted to the perfect mattress today by a salesman who listened to my needs. I didn't buy today but I will be back this weekend to purchase from Mr. Tavares. Thank you for your knowledge and show if concern.
I certainly had an awesome experience with store managers, store team and Delivery. i will surely recommend to go with them.
Expensive and annoying sales reps that creepily follow you around the store. They need to learn to give customers their space.
While we didn't make a purchase, the store was very nice. Amy was available to help but was not pushy. Overall a good experience
Good furniture reasonable prices but had delivery issues
I've been shopping with Ashley stores since 2005. My last experience at this location is my worst ever in buying a big ticket item. After deep comparison shopping, I bought the Gabriela storage bedroom set during the Thanksgiving sale. First, the bed came without the storage drawers. I relied on the online photographs for my purchase and I didn't really like the set when it came. I went to the store the day it was delivered and told the manger, Ty and the showroom manager, Fatima, both of whom I was communicating with that I wanted to get something else. I picked out the Porter set, however, when I got back home I realized the height of the Gabriela allowed extra storage beneath and I needed that for my small apartment. I called and emailed both managers to let them know that I was canceling my new order so all they needed to do was schedule delivery of the storage drawers. Fatima emailed me back to say that the storage set did not automatically come with the storage drawers and I would have to pay extra for them. I could not believe it because she was who processed my order. I had to email her the quote I got from Big Sandy before she gave me a price of 25% off the price listed online. I had to prove to her that the bed was advertised with the drawers by copying the photographs and the description and paste them in an email to her, reminding her that selling the bed without the drawers amount to false advertising. At this point, she insinuated that I was ungrateful by telling me she had gone above and beyond for me and scheduled delivery for the storage drawers almost two weeks later when I was going to be out of town for a while. I pointed that out to her, spoke with Ty and asked them to consider the fact that it was their error so they should make the effort to deliver as soon as possible before I left. They insisted that that was impossible. Fast forward to January 22nd, when I was making a payment on my finance account. I realized my available balance was incorrect so I called the finance company to find out why. There was a hold on my account I was told because the hold on the Porter was never released. I quickly emailed Ty and told him there was still a hold and asked that they release it. He didn't respond so on the 29th I emailed him again at 12:03 a.m. He emailed me back at 7:20 a.m. to tell me the hold was released. In good faith, I believed him but when I checked again the next day, the hold was still on my account. He proceeded to tell me the hold was charge for the storage drawers and it was already canceled. He added that the drawers were available for delivery. I called the finance company to dispute the charge but was told they could not until the charge actually happen. In my response, I actually had to tell Ty to call Merchant Services to remove the hold on my account, but I am sure that was part of their training. I have dealt with furniture stores before. I believe they knew all along what they were doing but were being malicious and vindictive because I canceled the second order. These people don't belong in customer service. If I have to be telling the how to treat customers, I am the one Morris Furniture Company should be paying. In the wee hours of the morning today, I filed my complaint with the Better Business Bureau of Central Ohio. After complete documentation of about 30 emails between us since December, at 8:21 this evening Ty sent me a simple email, "these funds have already been released from your financing account. Please check your available credit." In hind sight I don't know why I expect different. I stood in the store and watch them deal with a disgruntled couple the day I had gone in to select the Porter. I sat and waited until they were done before I finalized my transaction. In the meantime, I will patiently wait until they decide to deliver the storage boxes for my bed. If they get some personal satisfaction from delaying delivery they can go ahead and enjoy it. I refuse to get worked up, actually, some days I forget that it didn't arrive.
Very friendly place
Hiba was so helpful.
Ruben was very pushy and wouldn’t take no for an answer. Told him Im not buying tonight , already working with someone and just wanting to look on my own. He insisted on me telling him who so he could get her and I told him not ready or needing help but I will come and ask when Im ready. Left me alone for a minute and the first couch Im looking at he pops up saying we have it in stock right now.. I repeated what he didn’t listen to before and he insisted on it because he saw me taking pictures for research.. I get being a bad listener and being so focused on your ultimate goal of earning commission.. but do I also have to explain my intentions to you for every move I make that you happen to stalk? This is why I won’t come back. Value city is much more laid back and know how to deal with people. I sell cars and do very well. From one sales person to another.. just chill and listen. You cost your friend a sale and your company business.
the lady who was helping me was very friendly but the manager Ty was so awkward and too aggressive. Every time I would look up he was always somewhere near acting as if he wasn't following me around the store but I knew he was even after I told him I would reach out to the lady who greeted me if I needed anything. After his 3rd attempt to approach me, he told me he was the general manager and I should "feel honored to have his attention" that rubbed me the wrong way, especially after he continued to follow me around even after I told him I was feeling uncomfortable.
No staff to be found
Excellent experience at this location. Ordered a new couch and it was delivered on time. Ordered an end table and entertainment console and both of those were delivered with no issues.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
