Ashley Columbus, OH
Ashley at Easton Town Center has stylish and quality furniture, mattresses, and accessories that will make any room stand out. Our passionate and knowledgeable staff is dedicated to helping you achieve your creative vision for your home! With an amazing selection of home furnishings from the #1 retailer of furniture and bedding in the United States, Located near Easton Town Center, our store is easily accessible from I-270.
Great experience buying a mattress! All staff was helpful and had great communication! Very happy with delivery and the product!
STILL WAITING FOR A BED FRAME AFTER 1 YEAR We purchased a bedroom set, mattress, kitchen table and couch during Memorial Day 2021. We were told by an employee, who has since been fired, that all of our furniture was currently in stock. We were building a new house that finally finished in December. When we went to schedule our delivery in November, we were told that several of the items were not in stock. They promised us it would be in stock by the end of December. Our furniture was delivered right before Christmas, but the bed frame was not delivered and they delivered us a countertop height table with normal table height chairs. None of the delivery men spoke English so they were unable to help. This started our nightmare of dealing with Ashley customer service. It's almost impossible to get someone on the phone and when you do they are not helpful and are often rude. The only shining light was the new management and employees at the Easton Ashley store. I gave up calling the customer service line and just called them. The table we had selected in May 2021 was out of stock and had no new estimated delivery date. The manager was willing to find us a more expensive table and chairs that were actually in stock and got them delivered for us. He also threw in some free couch pillows for our troubles. There was nothing he could do about the bed frame as it was part of a matching set and was still in stock. He gave us a temporary bed frame for free that we could use until the new bed frame came, which we really appreciated. I believe his name was Jeremy and he is amazing. Fast forward to May 2022 and we still do not have a bed frame. We paid for this $7,000 in cash in May of 2021 and they still have been unable to fulfill our order. Every month when we call they say that it will be in the next month. They promised us by May 28th, but today they called and told us they have to push back the date again. What is MIND BLOWING is that they still sell this bed and there is actually a bed on their stock room floor but they are not allowed to sell us that particular one. If you are wanting furniture that you plan to use in the next year, DO NOT BUY FROM ASHLEY FURNITURE. They have no ability to fulfill your order.
Mary and Evan at Ashley in Easton make a great team They were so helpful to me today with my purchase of a new Couch and Ottoman. I was so thrilled that the store had the item that I wanted. I sat in my home and Mary took care of the order and delivery date. I could not be happier. Great price, great product. Evan was so helpful to me with walking me through how to send needed signed items back.I was 2 hours away from your store and Mary and Evan enabled me to make my purchase from my home !! Times sure have changed. They gave me some of the best service I have ever had, plus a few laughs !! Thank you so much.
Worst experience ever.
The salesman told me there was no delivery fee. I asked him twice. There was a delivery fee. He said there was no finance charge. But the bank has to charge a finance charge. Will I get what I ordered? We will see. Don't go there
I had a great experience with the salesperson, Evan P. I will definitely shop here again.
NEVER buy a mattress from them. They mention it is a 90 day sleep trial but never mention it is NOT money back. Once you sign, you are committed to Ashley for that amount NO MATTER WHAT. Their lawyers have buttoned that up tight. They do not honor the Tempurpedic money back policy. Of course your salesperson won't mention that. They will only swap for another mattress. Even if that mattress is less, you do not get the difference back as a refund. The manager will get on the phone and site "company policy". Once you buy, Ashley Furniture has you and will get their money no matter whether you are satisfied or not. They don't care. They can hide behind company policy if they want, but now it's my policy to keep others from buying anything from them. Please don't buy anything from them. If you choose to disregard this warning, you should consider taking your attorney shopping with you to read through all their fine print looking for ways they're going to screw you over.