Ashley Columbus, OH
Ashley at Easton Town Center has stylish and quality furniture, mattresses, and accessories that will make any room stand out. Our passionate and knowledgeable staff is dedicated to helping you achieve your creative vision for your home! With an amazing selection of home furnishings from the #1 retailer of furniture and bedding in the United States, Located near Easton Town Center, our store is easily accessible from I-270.
Seham did a wonderful job helping us pick out furniture. She was friendly and patient and never pressured us. She was great with our kids and shared a lot of knowledge about furniture.
Hallie was wonderful to work with, listened to what we were looking for and made our dream a reality. Easy to work with highly recommend visiting the location. The manager Bill was helpful as well and worked with us to get a great deal on several pieces of furniture. Will not shop anywhere else..if you want great customer service at a great price you need to visit this store!
Heather was the real saleswoman in the store + the manager. Thank you guys for the deal🙏🤩
It was a great process working with the team at Ashley Furniture. My fiancé and I purchased a mattress and bedroom set. Everyone was very pleasant and never did I feel pressured to buy. They gave good options and suggestions, and were able to help fit what we needed in a budget friendly way. Thanks for your help!! We look forward to the arrival of our furniture!
I just moved half way across the U.S. with nothing but clothes and a tv, I went to Ashley’s and had an amazing experience, Domenica did an excellent job. She was extremely patient, and helpful with furnishing my whole apartment! Great prices and amazing employees at this location. 10 out of 10 would recommend!
My partner and I have spent about $10k buying furniture from Ashley mainly because of the hard work and customer service by Bill at the Easton location. Our final purchase was a dinning room table which cost about $3k back in March before we closed on the house in April. At the time the delivery date was estimated in June. We waited patiently only to consistently get delivery delays. Finally after calling multiple times to follow up delivery was set for August. When we finally received the table, the base was damaged to include two defective/damaged chairs as shown in the picture. I called Ashley and spoke to Evan who had zero empathy or urgency to resolve the issue and he mentioned he was a manager. After insisting he take action he asked me to send this email below to which we received no follow up and I had to cal back again only for him to ask me to resend the same email. I kept calling the store and conveniently the store manager was never available when I called. Finally after making a fuss with Evan again delivery was scheduled on 18 Nov for delivery of the two chairs and the base. When the delivery guys came we found out that we still had missing parts and were not able to install the table. Ashley Furniture has taken $10k from us hardworking folks only to end up with no table to sit on for thanksgiving. I spoke with Bill who was attempting to resolve this issue and promised to follow up before thanksgiving. I got no calls or emails. Today is 27 November and I am still waiting on a resolution. This is fraudulent on all levels, almost theft because they took our money and we do not have what we paid for. I’m writing to you to assist in resolving this issue asap and also discuss discounting this purchase based on this horrible experience. My next step is to seek the media and expose the actions of Ashley furniture. I understand things happen but the lack of concern or action to resolve is very disappointing.
This was the third Ashley store I visited over the weekend. Spent half the amount of time there then I did in any of the other stores and actually purchased something thanks to Domenica and the manager’s outstanding customer service and honoring Ashley’s promise to price match. There was no hassle, no pressure and we felt so comfortable we bought more than we actually went there for. The other local stores can learn much from the staff at the Easton store.
Evan was a phenomenal salesman, who was concerned my needs and not his own. He wanted what was best for my family and I. Very straightforward and honest. I went to 4 different Ashley stores and just had to walk away due to salesmen pushing warranties, financing, and their own agenda. Evan was very understanding and did his best to help us. If I need furniture in the future, I will be going to Ashley Easton.
I had originally purchased a couch with a hide-a-bed for my basement. After picking it up, we realized it wouldn't fit. We called and the mgr said he'd take it back since we still wanted to buy another couch. Knowing the size constraints I had made it a bit difficult. We ended up at Morris at Easton and were helped by the an incredibly knowledgeable man (I showed him a sticky note with the measurements of my room and off he went with his reccomendations) from the Ashely store off Sawmill Rd who suggested a couch at Ashley we hadn't looked at. So off we went back to Ashley and ended up buying that couch. It was a good experience and I would recommend!