Ashley Store Cuyahoga Falls, OH

Hands down THE BEST furniture buying experience. I was quickly greeted at the door by Lindsey Rice. She asked me my name and what I was looking for. From the get go I felt heard and felt as if she was in this journey with me to find the perfect piece. I was interested in a patio set. I figured since the end of the season was closing in now was the time to check. Boy oh boy was I right. My dream patio set the Beach Croft which was originally about $3500 was HALF OFF... I was able to stack a 20% promo with the price and get this stunning patio set within budget. The checkout process and pick up process was seamless. We will be returning for future furniture purchases.

Had excellent service and enjoyed working with Lindsay Rice.

Business is professional, courteous, accommodating and fair. Prices are good as well as the quality and furniture is stylish

Had trouble with the online ordering. Called the store and Nick was very polite and willing to help. Wanted to try chair out before buying and Nick showed us the chair and colors and fabric available. Completed the order with no issues.

Experience was GREAT...Michael our salesman was very professional and I look forward to returning.

Ashley price matched my sofa, and wven called to let me know they could deliver earlier than scheduled, which was awesome for me. The delivery arrived right on time and the guys were super fired ly and professional. I am so glad I used Ashley for my furniture needs!

Sales men were awesome! Made it easy as 123. Can’t wait to get my furniture

Excellent sales people, very helpful and knowledgeable. Great prices on furniture.

Omar and his trainee were fantastic!!!

Friendly people, worked with me pricing..I will definitely we return,to buy other furniture needs..

The review speaks for an overall customer service care from Michael at the Cuyahoga Falls store

We had Michael helping us find the perfect couch, he was amazing, kind, patient, and not pushy. We had a very pleasant experience and would definitely go back.

My experience at Ashley Furniture in Cuyahoga Falls was outstanding! Omar is the BEST! Omar is attentive, friendly and he goes above and beyond to provide the best service.

Overall a good experience, but at the end of the day, they are still a stereotypical furniture store, albeit a fancier one. Like any store, you need to do your own work ahead of time. We went right before the 4th of July and found the furniture set we wanted. It was $4,600 and offered some July 4th discount and financing sale. We didn't end up buying that day, but I took a picture of the price card. After procrastinating for entirely too long, we went in July 19th and the same exact set was listed at $3,800. However, I had looked online that morning and the set was listed for $3,200. The deal that day was 25% off the entire store so I ended up getting it for $2,950. So they clearly inflated their prices before the 4th of July in order to give you a "discount". That is the reason for taking off a star. The experience in the showroom was great. The salesman was helpful but backed off when he wasn't needed. He didn't push too much for the sale. He was friendly and got my paperwork done up quickly. Overall a happy experience.

The guy that helped me was very nice, I think his name was Mike. I wasn’t approached but when I told him no one had come up to me, he apologized and was great! I knew the bed that I wanted and was able to get it ordered for deliver. I also found a comfortable mattress for a great price. 4 stars because I wasn’t greeted or approached. My delivery is one month out which is not the sales persons fault and my bed has to be ordered, but it is available in the size I wanted. I would go back to this store. Editing review: I was really happy with the ease of purchase and the niceness of Mile but I looked over my order and saw an issue. The bed frame I ordered was not a platform which is what the mattress I ordered requires. I wasn’t told about it at the time of order. I went back into the store today to talk to someone about the issue and they basically just issued an apology without offering a discount or any other form of reciprocation for the inconvenience of the order. I’m waiting a month for my furniture already.

Jim was incredibly helpful and patient! Thank you!

Very nice shopping experience! Marianne, our Sales rep was great! Thank you!

Pleasant and informative staff. Love how helpful and thorough they are

Nick at Ashley has been absolutely fantastic.

Lots of beautiful furniture with great prices!

Amazing and helpful experience. Came in to search for options and left with a special piece.

No pressure. Good quality and price. Better than the other places we shopped.

Mile was absolutely fantastic to work with. He showed us many different things and was absolutely no pressure. We even left to weigh out our options and came back later in the day because of what a great experience we had.

Sales are great

My online shopping was a great experience thanks to Omar and Nick they really helped me out a lot on making a great decision the customer service was wonderful and they we're very patient and friendly I highly recommend shopping at Ashley Thank You so much

Got a great deal on a clearance furniture set here. Omar was great to work with, and low pressure. I'd definitely shop here again.

I purchased a chair and a $700 extended warranty. The extended warranty os a complete fraud. They have “technicalities” that preclude anyone from actually using the warranty. 3 months into the warranty claim process and theyve denied my claim 3 times for typos and mispellings. Cannot make this stuff up. As a business owner, I have never, and would never treat my customers that way. But we are a local own company and Ashley Home furniture is a Wall Street owned company as such their primary goal is to bring value to their shareholders. At all cost they will screw customers over because that os in fact their business model.

Everything was fine, sales executives were very cooperative and experienced, the rates were competitive, however, the delivery of furniture is taking 20 days which is not satisfactory.

Salesperson (Jim) was extremely helpful and friendly. Didn’t upsell, just found the couch that best fit my needs.

Adam is a great sales person, very helpful!

Purchased $700 extended warranty which is a scam. they have been giving me the runaround for 4 months. They turn down every claim hoping that youll just go away. Very disappointed because i like their store and their furniture. Im going to Wayside instead.

Jim is fantastic . Recommend him. Next time we're definitely going to go to him for our purchase.

Very good deals! Very nice representative!

I thought the salesperson was friendly and courteous . He was very helpful without being pushy. Because of his helpfulness and professionalism, I would more than likely shop here again.

Ryan is awesome ! Knowledgeable, personable , & has great follow up . Great ambassador for Ashley furniture, co should recognize employees like Ryan . Judy N.

Super friendly and helpful.

Michael was very helpful, courteous and answered all our questions! Highly recommend!

Lots of choice: we were left to wander at our leisure but with assistance when required. A good shopping experience.

Ryan Bain made everything very simple and very fast. Was a very easy guy to talk to and didn’t make you feel pressured into buying something. He is an excellent employee.

We went to purchase a couch and recliner over Memorial Day weekend. We were informed that there was a $200 discount per $1000 of furniture purchased as we were shopping. We decided on a beautiful couch and chair set for purchase and based on the purchase price we should have received a $1200 discount. However when we elected to utilize the advertised 60 month zero financing option the discount was lowered to only $400. We were never told that the financing option we used would affect our discount until we had decided on our purchase. No where in the advertising did it state the $200/$1000 discount was financing dependent. Ian somewhat disappointed in how this was handled by the management team. Our salesman was brand new and really did a wonderful job. It was how management changed how the discount would be applied to our purchase that made our experience less than perfect.

Great service. Everyone was extremely helpful

I had an exceptional experience at this location, marked by outstanding customer service and meticulous attention to detail. From the moment I walked in, I felt welcomed and valued as a customer. The staff went above and beyond to ensure that my needs were met, demonstrating a genuine commitment to their patrons. Omar, in particular, stood out with his extensive knowledge about the furniture quality. His insightful recommendations and expertise helped me navigate my options and find exactly what I was looking for. I can’t express how excited I am to enjoy my new furniture set—it truly feels like a perfect fit for my home. I look forward to returning to this location for all my future furniture needs, knowing I will receive the same level of care and dedication.

Robin was very friendly and knowledgeable about the sofa sets. She did a great job helping us pick something that would work in our house and within our budget.

We stopped in just to get some ideas for our living room but ended up buying an entire set of furniture. Our saleman, Aydrick Ford, was very knowledgeable and really fun to work with.

Robin was amazing! She was very friendly and down to earth. She did a great job at seeing our vision for our home. We loved working with her!

Omar was very nice and knowledgeable

Very disappointed with the customer service at the store. Next time, maybe you can talk to the employees. When a customer has a question about the quality of a product, 4 associates not stand around the customer when being asked. It’s very intimidating and I felt uncomfortable and outnumbered. It was a Saturday in your store and now I know why there were no customers besides me there. I will not be doing business with Ashley in the future. Edit: I understand that you would like me to call a manager to ask your team on how to not surround your customers? I will not be doing that. Other stores do not seem to have this issue. I will not be returning. Thank you.

We had the best employee helping us. ( Omar) We are recommending another family member to do business with this store.

Outstanding service

Omar was great!

Great place had what I was looking for in stock, not like the two other stores where I had to wait months to get my items.

I feel so lucky to have an Ashley store near my home! I get to go in to see and feel the products that I am considering purchasing. While online is cool, it could never replace being able to go in and actually see what they’re offering. Let me tell it, they have some really beautiful pieces! This past weekend I went in to check out the deals they had and walked out owning a new dining room set & a bed for myself. I had been eyeing both for a few months now and was hoping I could get a discounted offer. The gentleman that helped me actually helped me the last time I was in, and I appreciated his knowledgeable presentation and professionalism. The store set up is super clean and structured in a way that coordinates colors. The displays also provide inspiration. I’ll be back, for sure.

Great service and fast delivery

I’ve been to the store on two separate occasions where furniture is available to purchase but not take home. It’s just odd to have a furniture store full of furniture that you can’t buy right? So basically the store is a showroom for an online store.

I would give 0 stars if I could. I will never buy from here again. The warranty you buy is a total scam . They ripped my furniture brining it. They would not replace. I spent over 5 K on my furniture and it looks like crap after a couple years. They make you jump through hoops for the warranty. They asked for 4 rounds of pictures and then still denied my claim. Do not buy here!! It’s over priced and over rated !

Very good customer service! All were very friendly and Michael helped us with our furniture purchase.

My girl friend visited the store looking for bar type stools, I was out relaxing in the car. She thought I should come in to view the store and product. I entered the store and was very much impressed with all. Michael ended up being our salesman, just milling about I asked for a full size leather couch which included electric recliners . I bought that couch after Michael explained the quality and make up of the product. Michael at no time was pressuring the sale just very good at providing answers. I bought the couch and was extremely satisfied with my experience! Thank you , Edward J. Polack

Very friendly. Not pushy. Got what I needed and very quickly! Thanks, Ryan!!

I had an amazing experience buying furniture from Omar Gomez Ruiz. Not only did he hook me up with a great deal, but he also added some extra gifts on top — totally unexpected and very appreciated! His service was professional, friendly, and super smooth from start to finish. The quality of the furniture is excellent, and you can tell he really cares about customer satisfaction. Highly recommend Omar if you’re looking for solid deals and top-tier service. Thanks again, Omar!

Super great customer service Thank Micheal Hanigosky for your help getting us the best deal.

Everyone at this store was so friendly and helpful! They made our furniture purchase quick and easy.

Walked in looked at furniture. Purchased furniture. Easy peasy. They worked with the price and delivery. We did have to go back to the store to pay with their credit card because it doesn’t come with expiration date and security code. That was inconvenient.

Salesman was very knowledgeable and patient

Great service for sure. Ryan was a huge help in helping me pick out a new mattress to go with the new bedroom suite I bought. Very knowledgeable. Very friendly! Very good experience!

Low pressure, great service. Thanks Ryan

Staff was very informative and helpful. I will recommend this store to anyone I know who is shopping for furniture.

We were going to go to several places the day we walked in, after showing us exactly what we were looking for, we bought a couch, our salesman was great and very well versed in your products, 👍 👌

It was really great that I only made one phone call and picked up my two recliners the very next day. Online it said that they were on backorder for a long time. Aydrik was very helpful and kind. So far I love the recliners.

Reasonable and fast deal with friendly negotiation.

Easy to work with and great customer service. I highly recommend Ashley Furniture!

Sales people are friendly and weren't pushy. Manager helped when needed, pleasant visit.

Michael was AMAZING !! So personable , helpful and helped us with everything from picking out our couch , finding the correct shape for our space and financing ! Thank you so much we will definitely return! Beautiful store , wonderfully designed.

Good service

Great prices and sales service on a mattress and base purchase. I would purchase here again

Ordered a chair and there were numerous issues. Michael was very professional with excellent follow up. Love the chair!! Thank you. Kathy K

Forrest was fantastic and we had a great experience! Would definitely recommend!

I was looking at your furniture and found several pieces I liked. The salesman, Omar Gomez-Ruiz, was informed on the products which was helpful and he wasn't pushy. I did purchase a pillow which I haven't tried yet.

We had a wonderful shopping/buying experience at the Cuyahoga Falls store. We worked with both Aydrik(salesman) and Nick(manager)! They were very helpful!

Omar was wonderful to work with! He took great care of us. Answered all of our questions, helped us select the mattress that was best for us and was super kind. Thank you.

Sales Rep was awesome, he was from South England, Ryan Bain.

Ryan was amazing! He was very patient helping my mom find the right chair! He was knowledgeable about the furniture helped up pick the right set for us! Thank you Ryan and Eric for all your help!

Very good experience with Nick purchasing my new Bellaby King bed with storage drawers from the Cuyahoga Falls, Ohio Ashley Store.

The customer service was excellent!

We went looking for a recliner for myself, because my back and hip are all screwed up. Just by chance we drove right by Ashley’s Furniture and decided to go in. We were helped by a man named Forrest, and he proved knowledgeable and enthusiastic about Ashley’s recliners. We picked a power recliner which was on sale and was very comfortable. The guarantee is better than other recliners that I have seen, and for less than a C note we extended it to five(5) years which gives us both peace of mind. All in all, what is frequently a tedious and frustrating process was actually quick and fairly straightforward. Thanks to my wife, Vikki, who bought this chair for me; it is one of many wonderful things that she has done for me, I really don’t know why. And thanks again to Forrest.

LOVE our new furniture!, and had an amazing time with all the friendly staff! Thank you so much Ryan, Micheal and Kayla and everyone!

The sales people at Ashley were great it was a very painless experience i really appreciate the professionalism. The only down fall is the one month wait for the delivery. Thank you for your help.

Excellent, great sales team

Michael was efficient and amazing to work with!

I spent 3 hours looking at Purple mattresses. And finally came up with one that I liked, so i'm gonna give it a shot

Very nice and helpful staff!

Went in on February 19th in hopes to find a new reclining loveseat and the store itself lived up to every hope and expectation my husband and I could possibly have. Michael Hanigosky is who helped us and he was truly amazing and you can definitely tell he loves his job. He made purchasing a breeze and his present demeanor left us feeling comfortable with our purchase. Everyone we encountered was polite and knowledgeable. I give Ashley & this store in particular a 10/10! Will recommend to all our friends and will be back for future purchases!!!!

Michael was very helpful showing all features of the outfit we were interested in. He was a pleasure to work with.

First time been there . I really loved the items they have inside the store .Ryan was friendly and helpful. I highly recommend this place..

Great Place! Omar was very knowledgeable and a great help. He and Michael helped our sale go through very smooth.

Just bought a table and chairs fantastic price Michael H was fantastic on explaining everything about the tipe of table i was looking for not the usual pushing salesman it was a great experience thank you 👍

Lauren was patient with us as we looked at many sofas, chairs and love seats before making a final decision. She was both helpful and knowledgeable about the product. She was attentive and listened to our concerns before offering her advice. We called to make a change to our order and she responded in a timely manner. My wife and I were very pleased with her service and that of the business as a whole. Great job!

AWESOME staff. Furnished our entire home, Forest was our rep. Very patient and enlightening through the process. Definitely returning to do the finishing touches. Absolute best decision for our purchase. Highly, highly recommend!

Omar was very helpful with selecting what we needed and getting the delivery set up.

Always great service at Ashley Furniture. Worked with Forrest today, he was very helpful and knowledgeable.

Aydrik was kind and helpful in assisting our purchase. The chair is so comfortable!

Very nice helpful staff and found our couch right away

I was really pleased with the appearance of the store, the decor complemted the furniture, the layout was nice and the sales staff was great. Best of all, I purchased it at a very good price.

Had an amazing sales person assisting me with my purchase! He was so friendly and knowledgeable. The store is freshly remodeled and had so many beautiful choices available. So glad I stepped in and found my perfect sectional. Thank you Aydrik and Ashley Furniture store!

The sales team was great and the salesperson (Michael) was THE BEST!!!

Michael was helping me. He asked certain questions as to what I wanted so he knew exactly what to show me. Be remembered details from our first meeting a few days prior to me coming in to actually purchase. Rob the store manager was friendly also. Michael made sure to explain the difference in quality and the difference in say washing or flipping cushions as some do not flip. Demonstration on how to wash or replace stuffing if needed later on. Definitely come shop at the Cuyahoga falls store. Very nice selection and help. Sturdy actual wood furniture for a good price backed up with a warranty. Will shop here again.

Got a new kitchen table and chairs! Lauren was great, she was very knowledgeable and helpful with the furniture selection. I'll be back!

Just stopped in the store. Mindy was excellent at hearing us out trying to find the perfect set up for our house. Really good experience overall and she was very informative and helpful.

Very nice experience working with Nick, after our local Ashley store didn’t have a piece we needed to view in stock. We went in looking for a chair and ended up replacing the entire first floor living furniture. It was easy because the selection was abundant and it’s all so very beautiful, however after making a decision and coming home to read reviews we ended yo changing our selection. Which was also incredibly easy. Our saleswoman at the local Ashley changed up our order and was even able to give us some deals we didn’t get originally. Overall a great experience and will update when the furniture arrives, which we are all so excited for!!

Extremely friendly, helpful and knowledgeable! Lauren took good care of me!

All of the staff was very friendly and helpful! Both Madeline and Ryan were very patient in listening to all of my concerns and suggesting furniture that would fit my small, new home. Would definitely recommend shopping at this location!

Love the product and the service I got at Ashley Furniture.

Lauren was friendly welcoming and helpful

Very professional sales staff! Makes shopping a pleasure l.

Lauren was very welcoming and helpful! Can’t wait to receive my new couch!!

Forrest was great! Walked in to see if they had a couch on display that I saw online. Forrest let me know it wasn't in stock at all, but helped me find some alternatives. He was extremely helpful and courteous without being pushy. Gave me space to make a phone call which I really appreciated. The manager was also really nice and we had pleasant conversations. Forrest was also helpful in figuring out how to pay for the couch since I didn't have my physical card and their tap to pay system was down. Pickup at the Aurora warehouse was also super smooth and fast. I was able to pick up the same day, they loaded the couch straight into my truck and everyone was so nice and courteous. I sell cars, so I understand the sales process. everyone passed my gut check! Ashley outlet on Howe will definitely have my business moving forward when we need new furniture again.

Mindy was great! Being in sales myself, I seek out someone that’s not pushy and is more willing to just help solve a solution. She did just that.

Lauren was amazing and assisted me with urgency! She was professional and on point with every concern I had. I was anxious as I am furnishing a property and needed immediate help. She was a life saver and will continue to be my go to at Ashley!! Thanks Lauren and I forgot to mention she is NEW!!

My salesman Ryan Bain was wonderful and very patient I purchased a bed a will be back to purchase a sectional but only if he’s here 🥰

Lauren was very personable and helpful!

Great experience!!! Staff is super friendly and helped us find the perfect dining room set at a great price. Thank you!

Aydrik was very Knowledgeable and helpful. Great prices. I will return to this store again.

Ryan was very helpful and helpful us chose artwork for our new house, and showed us around the store, pointing out things we might be interested in seeing. Thank you Ryan!

Lauren was so kind and helpful with helping us pick out our new couch. She listened to what style we were looking for and led us right to what we wanted. Thank you Lauren!

Ryan was easy to work, chose several pieces and look forward to it arriving.

Forrest was very helpful in helping us find what we were looking for

Easy friendly and definitely Aydryk helped all the way from start to finish. Thank you

We had a great experiencing with buying a couch. Forrest was a lot of help and we did not feel pressure to buy anything. He helped us find and customize the perfect couch!

Wonderful, Easy, Stress-free and a great deal! I had the pleasure of working with Omar G., and I can confidently say he is one of the best salespeople I’ve ever encountered. He was incredibly caring, attentive, and truly listened to my needs. Throughout my time at the store, I learned more from Omar than I have at any other retailer. What impressed me most was how he reiterated things I had mentioned earlier in our conversations, showing that he was not only listening but genuinely understood my concerns and preferences. As someone with a background in sales and familiarity with management, I can say without hesitation that Omar is both an exceptional salesperson and an outstanding person. Thank you, Omar, for making this experience so positive and seamless. Sincerely, Kyle!

Upon arriving at the store I was greeted by Mindy, she was very knowledgeable and curtious without being to aggressive for a sale. I told her what I was looking for and she took me right to what I was looking for. She went out of her way to get me the best deal possible. I highly recommend going here for your furniture needs and ask for Mindy for all your furniture questions!

Too high priced

Every staff member is courteous, knowledgeable, accommodating, and works with their customer to find the perfect item at the best price. No pressure, no high stress sales tactics- just friendly folks that want to help make the experience an A+. The store is well lit, clean, and welcoming. They even have multiple finance options to meet their customers needs, and the process is super easy! I am recommending all of my family, friends, and acquaintances to the Cuyahoga Falls Ashley location. It's getting to be the holiday season, and I'm loving the specials that Ashley is running the entire month of November. If you want high quality, long lasting furniture with an easy and friendly experience- the Cuyahoga Falls Ashley is the way to go!!!

We walked in and Mindy was very quick to help us find the mattress section. She was very knowledgeable and went over a lot with the different mattresses. We eventually found a mattress in the price range we wanted and able to be delivered in the time frame we wanted. It was a great experience all around.

Mindy and the entire staff from the moment we walked in were pleasant and accommodating. Highly recommend shopping here if looking for great customer service!

Had a very good experience, very good salesperson and an excellent price. Very satisfied…… thanks, David

I had an amazing experience! Omar was so patient and so helpful. We spent over an hour and a half looking through the showroom making sure I find the best sectional. He helped me with designing and the difference with choosing the colors and assuring it will fit basing it off of my measurements (that weren’t that great). If you go to Ashley furniture in CF ask for Omar!

Michael helped us buy the perfect bed frame and pick out the right mattress! He didn’t pressure us to buy, was patient with us and took the time to know us and understand what we wanted. He made sure to keep us in our budget and even ended up getting us under budget. Highly recommend Ashley’s in Cuyahoga Falls!

We had an awesome experience! Michael and Nick helped my boyfriend and I find absolutely everything we needed for our new home. Thank you for being so nice, helpful, and giving us the best advice!

When we arrived we were greeted with a smile by Kelly at the door. We told her that were looking for a sofa and loveseat. she and she took us to that area in the store. Finding what we liked, but also wanted to check out one more store. When we returned to make our purchase a couple days later Kelly (who is in training) and Kick were very helpful. Enjoyed seeing the two doing the check out. Kelly will be a great asset to your team.

I’m extremely excited for my new mattress and base to come in! Working with Forrest Marshall was a pleasure! He found me what works comfortably for me with great professionalism. Himself and the whole team are extremely knowledgeable on what’s in the store and the different perks that come with them! What was purchased: Premium plus Smart base Black series 2 MDD queen mattress (2) Pillow storm 1.0 stomach sleeper Protector, sheets

Everything was a smooth move. When I walked in the store I saw a beautiful sage green coach and love seat. I knew this set was for me. So tired of having only a choice of different shades of brown leather.

Very professional. Took time to make sure my furniture needs were met.

Very great service. Michael was a pro in walking us through the different options and was very patient with all of our questions.

Forest was great, got us exactly what we wanted and even got us more than expected. Will be coming back to him in the future

My fiance and I came in to look at some furniture for our new home. We immediately loved the store layout and large available options. Salesman Grant greeted us at the door and graciously walked us around to cater our needs. He was super knowledgeable on every piece of furniture in the store. We enjoyed our shopping experience and highly recommended this store.

Worked with Omar! Stellar service, he was amazing and very professional! Definitely would recommend!

Mike is a FANTASTIC salesperson! Very respectful, knowledgeable, and not overbearing at all! Made our whole experience very easy!

Ryan did an excellent job very professional and kind

Michael was very helpful! He answered all of our questions, and assisted us in finding the best pieces for our needs. We’ll be back for sure!

Great experience, made shopping for a new mattress worry and stress free. Definitely will recommend. Shout out to Forrest for all your help!

Great experience, highly recommended!

Everyone was above and beyond to my grandparents and I! Very nice people all around and got a beautiful couch that I can’t wait to have delivered to me!

Appreciate all the help in finding us exactly what we needed!

Omar was excellent! Not your typical salesman. Very kind, friendly and easy to get along with. He cares for your needs and is realistic on what you can and cannot afford. He is also determined to get you the best price!

It was a great and Michael was amazing. He made the experience extremely easy

Excellent customer service, staff very knowledgeable and will work with you

Nick Altman is just fantastic to work with. I came in with photos, he took time to search the store for my requested items. I was even able to save a little extra due to the Labor Day sale ( don’t miss it! ). He reviewed options with me, walking through the details and made sure I was comfortable with my purchases. They have a customer for life here!

We went in looking for a sideboard. This was my first stop..and Ryan says hello and tells us that he will see what they have. He was so kind and knowledgeable that I bought one from Ashley’s ! We are very pleased with all three salesman that were on duty today..Ryan is a. Great salesman..*****

Upon arriving at the Ashley store in Cuyahoga Falls, we were greeted by Forrest M. After telling him that we were just looking for new living room furniture and weren't sure exactly how were going to furnish our room, he said that he would just hang back, but would be around to answer any questions or address any concerns that we may have. Instantly, both my husband and I felt relieved that we wouldn't be hounded by a salesperson only interested in making a quick sale. After going back and forth through the store, my husband and I chose several different pieces of furniture that were suitable for us. Forrest was able to help us pull everything together with end tables, love seat, sofa an oversized chair and ottoman (which is everything!), a piece of wall art, and a rug. While there, we also selected a new mattress. Forrest is extremely knowledgeable, and took the time to explain the different types of mattresses and how they affect sleep and the body. Very informative! Nick A. also assisted in the process. Ashley.....these gentlemen deserve a raise! We are so happy to have had Forrest and Nick to assist in what could have potentially been a stressful experience. Both were very professional and patient. We highly recommend and give 2 thumbs up and 5 stars! Thanks, guys, we love our furniture!

Omar talked n walked me thru very personal n friendly ,GOOD JOB OMAR

Nick and Omar helped my wife and I find the perfect couch and they gave us such a great deal. Will be shopping here from now on.

Ryan was outstanding 👏 Enjoyed the experience

Our salesman was extremely friendly and helpful! We received our sofas today and are very happy!

Michael was very helpful.

Great experience! Jay Sausa helped us pick out just what we were looking for and went great lengths to do it while making it fast and easy. Highly recommend stopping in.

Ryan and Nick were fantastic! Very knowledgeable, and answered every question I had!

Such a great experience with Ashley Furniture. They are courteous, kind, and understanding. I felt like I was listened to and like they really cared about me more so than just trying to make a sale. I would highly recommend shopping here for your furniture needs. Great people!

Associate was helpful and infornative 👍

Quick process, professional team that was respectful of my wishes to shop independently and reach out to my initial sales contact.

The staff at Ashley furniture is amazingly helpful! They went above and beyond for me and my family, thank you Ashley furniture.

It's unfortunate, but most of my experiences with furniture stores falls onto salesmen with prejudice based on looks, trying to upsell you to something 4x the price of what you seen online and brought you into the store. My experience with Nick Altman was different, Nick was pleasant to work with and even though the sofa we came in for was not on display, Nick helped us find an alternative that checked all the boxes. Nick was patient and understanding, and even though he was assisting other customers while my girlfriend and I deliberated between ourselves, he didn't forget about us or make us feel unimportant.

Very welcoming and helpful staff. Walked us through what we were looking for and when we found the right one, they were very informative. If you ever go here look for Michael H.

The young man that helped us was awesome

Nice selection of furniture. Staff is super helpful. Omar took a lot of time to assist me in selecting the pieces that will fit in my home.

Ryan was awesome with details about a kitchen set and going the extra to take out the leaf and show us the kitchen table and the extra chair options.

Jay was so helpful and not a bit pushy. Great store. He was so efficient and spot on

Nick helped us out with our exchange. He did a great job it was quick and easy. He's awesome and deserves a promotion.

Every one was very nice and professional would shop there again

Ryan was so knowledgeable about products and services the store offers. He was kind and patient, and made choosing a couch for my complex space simple and it was overall a very pleasant experience. Would highly recommended!

I found a great love seat and storage coffee table for my daughter at the Cuyahoga Falls location. Thank you Jess and the entire Ashley team. Can’t wait to see how cute her Studio apartment will look.

What a Great Staff at Ashley store, pleasant and professional. Grant our sales rep as very helpful and knowledgeable, presenting items on the showroom floor and online at the warehouse… once our choice was made. Grant check the stock, for the price and the time for delivery our customer pickup. For the price and service we will return for our next purchase. And will recommend a stop in the Ashley store for any furniture needs

Grant was easy and awesome to work with! He gave us his personal number and didn’t mind working with us after hours to get the couch exactly how we wanted it. Highly recommend him!

Our experience with Michael Hanigosky was a very pleasant and enjoyable one. He was very friendly and very informative.

Good location, clean and organized the store. Sales person, Grant, was friendly and helpful without being pushy or overbearing. Financing was easy. Only complaint is they were going to charge $299 to deliver one couch, one oversize chair, and one ottoman. Cheaper and worth it (to me) to just rent a U-Haul and pick it up myself and hire someone help unload it at the house.

Great experience at Ashley Furniture in Cuyahoga Falls. Nick A. was friendly and helpful in finding a sofa and chair that will work for me and my pets. I never felt pressured, and he gave me all the time I needed to decide. Will definitely go to Ashley again. Thanks Nick!

My sales person was great!

Jay is very professional and an excellent sales rep.

We are very happy with our purchase our sales rep even measured and move items in the store to help us decide if it would work for us

Nick was very helpful in getting me the couch that fit my price range and dimensions! The process was simple and I feel like I got a great deal!

Fast and great customer service by ISAIAH! He was very helpful and very pleasant and professional! We love the store in Cuyahoga Falls! Lots of beautiful furniture!

Isaiah McClain is a very processional salesperson without pressure to buy. Checked all the boxes for me and my wife and his presentation was enlightening on how sleeping can enhance our health. We look forward to seeing him again for future purchases.

Part of our couch broke. We called Ashley’s and they ordered us a new part and we were able to get an appointment for the tech to come out in a very timely manner!!

Polite, patient, and respectful. Enjoyed myself in the store very welcoming.

My experience at Ashley Furniture, Howe Road was wonderful. The sales team was very helpful. They helped me find the right furniture to fit my budget and I never felt pressured to make a purchase. The delivery team was friendly and very professional. The entire process was seamless. I am very pleased with my purchase.

Amazing experience so professional!

Isiah McClain was awesome to work with! He was very helpful, answered all our questions, and great customer service getting us the best deal!

Gave us a great deal on some shelving! We plan on going back for a mattress and bed frame!

Store was clean. Associate was very informative. But the whole spin the wheel, enter for a prize was so selective we couldn't qualify for anything regardless of what we spent.

The guy put my mirror metal side touching my dresser causing scratches on my as-is brand new product.

Great deals and lovely salespeople. Demika is the best!

Erin Workman is a fantastic sales manager! One of my best experiences buying furniture. She is a bright spot in a world where customer service has taken a nose dive!

Nick was great to work with

I bought a dining room set and a mattress from Ashley. The salesperson told me that he would give me a better deal on the dining room set because I was buying a mattress as well. After some manipulating of the sale, I realized that we had added a protection plan and if I had removed it, it would cancel out the discounted prices. When I arrived home I found that he overcharged me on the chairs. They were available online for less than half of what he charged. When I called the store they were very obliging and gave me the online price. I was still uncomfortable about the overcharging, however, because it was so much more. Just be careful when you go to bring your online prices with you.

Would definitely recommend Nick Altman. Sorry if I misspelled your name. He was knowledgeable, professional and very helpful. 5/5

Amazing people and service. Great quality furniture at affordable pricing.

Very efficient sales lady and was willing to work with me on my purchase.

Tessa and Nick were awesome! Their customer service was excellent and they were extremely helpful. Thanks again.😊

Lou was great! He helped us pick the perfect pieces to go into our new home!

Kassidy was a very professional sale associate

My Experience was great!!! From the time I arrived, I was met with great customer service and the staff are very friendly and courteous people. The deals I received were awesome. Without a doubt I will recommend them to others.

Great service to find the perfect bedroom set!

Kassidy was extraordinary and extremely knowledgeable!!

Very helpful

Nick was patient and knowledgeable.

Worked with Alex to order furniture today. Great salesman, not pushy, fast service and scheduled quick delivery.

Super helpful and took the time needed for me to make a decision!

This is a great store and Alex was very helpful and patient, no sales pressure.

Ashley is just a different experience from other stores I've shopped at. The staff is amazing to work with. Furniture is always great quality. Delivery is always quick.

Michael and Tess are amazing

Very friendly, helpful, and did everything they could to help, me get the best price and best payment plan they could. Alex was a excellent person to work with. Everyone in the store was friendly and showed us around helped find what we needed too. They were great with kids also.

I had Alex! He was great! Explained everything in detail and placed my order for me!

The staff, particularly Erin and Cassidy were extremely friendly and very helpful.

This store had some great selections and Josh was even better. I was looking for a family room sofa, and Josh was immediately welcoming and helpful. We spent over an hour on the floor looking at the plethora of selections and he was not just informative, but also patient, which makes a world a difference. A+ service from him and the rest of the team!

We had a great experience with Alex V. at the Cuyahoga Falls store. He was knowledgeable and wasn't afraid to ask someone if he didn't know the answer. He was very personable and not at all pushy- in fact we ended up buying more than we planned. Will shop there again.

Kassidy was very helpful. I got exactly what I was looking for. Thank you so much for the great service.

Wonderful

Warm welcome! Courteous employees!

I had a great experience shopping at this Ashley. Mattie and DJ were both incredibly helpful and made the furniture-shopping experience fun.

I stopped in to look at mattresses. I was given a very detailed and personable demonstration by Brandi. She listened to my issues and addressed them all thoughtfully and capably. I'll be back when I'm ready to buy, and I'll know just what to purchase and from whom. In the meantime, I decided to get a little head start and bought a Storm 2.0 pillow... I love it! Thanks, Brandi!

Salesperson was very helpful in finding what I wanted. Prices were reduced due to the President's Day sale. I bought a dining room set and a set of tables for my living room. They have special financing with their credt card. Such as same as cash options with a down payment.

Good payment options, and of course good quality products! Nick was so nice and helpful! Thank you so much!

Prices are super high considering it’s just furniture. They do have some decent deals in there. My wife and I had Alex as a salesman. He was very laid back, helpful and polite. We had changed our minds a few times and he was patient with us. Although the prices are astronomical, he was able to find us the best deals possible for the furniture which we cross referenced online to double check. I appreciated his professional demeanor and his honesty.

Everyone at Ashley went above and beyond to provide exceptional customer service. They were super friendly and cared about helping me find just what I was looking for. I will definitely be back!

DJ is an excellent manager, not pushy, friendly and easy to talk with anytime. Kassidy Hirst is an excellent salesperson, warm, bubbly, competent, and not pushy. We bought a bedroom set and plan to return to buy more furniture in the future. All the staff we came in contact with was very helpful and the store was very clean. Excellent experience!

The man that helped me was extremely nice and patient. I didn’t feel like I was being pressured into buying something. I did pick out a couch I liked and it was on sale.

Kyara was phenomenal!! Very knowledgeable and kind. Would 10/10 purchase from her again. Very satisfied

Sales person so knowledgeable and helpful

Linda Meadows was our associate at Ashley Furniture in Cuyahoga Falls, Ohio and she was so helpful. She knew everything about what we wanted and really worked with us.

Kassidy Hirst is an excellent sales representative for Ashley. I look forward to working with her again on other future needs. I’ve already referred her to coworkers.

Kassidy was amazing at assisting me today.

Great store, great people. Nick is one of the best salespeople I’ve ever had the pleasure of working with! They’ve saved me hundreds of dollars going in store vs. buying online.

Very and helpful staff. Very satisfied with this location and the employees.

Over priced

We had an amazing woman named Mattie who helped us with all our needs! Me having a painful disability meant we had specific things we were looking for. She explained the differences between our choices very well, didnt hound on us about add ons but just explained what they were, was personable, and so much more. We had already looked at a few other places and I assure you from experience that this Ashley Furniture was by far the best experience we've had during this process. We spent quite a good chunk of money and are completely satisfied and excited for our choices!

Mattie was helpful, and we were pleased with the assistance. I’ll update once my order arrived, we ordered a sectional recliner couch, Mattie helped with the configuration of our living room. We left the store to go home and make sure our measurements were accurate, I went online to see the 3d view and noticed the price online at Ashley was significantly cheaper than in the store. I called Mattie back, and she offered to price match the online price. They could not price match the online warranty as that’s a different different company from what I understand. We went with the in store warranty, about $100 more. The delivery is 3-4 weeks out for what we wanted. While it didn’t feel great that the prices in store are about 1K higher, I was pleased with the price match. Do your homework before arriving. I’ll update once delivery is made.* update delivery was completed on time.

My experience here was great! Kassidy was so helpful! She answered all the questions I had, she had great recommendations, and was so easy to work with! I would definitely be back to work with her again!

Great service

Cassidy Hirst was so helpful and very knowledgeable, very delightful girl, I will recommend this store family and friends 🧡

Awesome staff. Anthony was really helpful in finding us a bed, adjustable frame and accessories.

So friendly, fast service and good price for delivery

I bought a couple sturdy throw pillows on clearance from the Cuyahoga Falls location. They look like they will last a long time. The employees Alex and Cassidy that I talked to were both very nice and helpful. I will definitely go back when the time is right for me to purchase furniture because it sounds like they have some good sales throughout the year.

DJ Jones was so helpful picking out a kitchen table set! He made it so easy and it was like a friend was helping us! I will definitely be back! DJ You are the man!

Tried to charge me more than the web price… by 700.00

Great Salesman

The store had many items in stock. Linda was very friendly and was able to help us find the items we needed for our living room at a great price.

Great experience, no-pressure environment. We worked worked with Natalie-- she was fabulous.

Friendly staff

Really nice place they gave a me q chance to look around came and found me and sold me a sectional for a really good deal.

Alex, the sales guy was great, but I did not appreciate being told that if I change my mind I will be charged a penalty, I was told that after I paid, that should have been told before I paid!

Staff was friendly & attentive without being overbearing. Great selection of lamps & well lit show room floor!

We walked in and was greeted by Kassidy, who then took us around the store looking for living room furniture. She was very nice and easy to talk to. Found 5 pieces we liked and decided to buy them that day. Came back, paid cash and she made everything easy! All backed by a pinky promise!

Kassidy was so easy to work with! Thank you for a fun experience.

Demaje did a great job helping me pick out a couple new couches. Very friendly, knowledgeable and helpful. Process was informative and many options for paying. Thanks Demaje for a great shopping experience!! Hearher

Alex helped us get an amazing deal on our furniture set. He knew just the right pieces that would fit our family's needs. We will recommend him to anyone we know who needs furniture!

Great staff🥰

My husband and I had a great experience at Ashley Furniture in Cuyahoga Falls, OH. The furniture selection is great and the sales team is very professional and helpful! We will definitely shop at this store in the future.

We were treated really well, no pressure sales. Linda Meadows was very helpful and we appreciate her taking the time to show us around and answering our questions! Thank you.

Linda was very helpful. Made everything easy

Kassidy was a great saleswoman. She gave us space, answered our questions and showed lots of options. The prices and sales were fantastic. I will be back.

We were very happy with the selection and the people helping us. Waiting for delivery now. Which the timing seemed quick.

Wonderful and extremely helpful staff! Kassidy especially was one of the coolest people I've ever met and she quickly sold me on multiple items. Will definitely be back!

Fantastic experience at Ashley! Our sales person helped us select the perfect new couch based on our family needs. She was super personable and easy to work with. Highly recommended and will return for future purchases.

Nick , the sale associate was very helpful and knowledgeable.

I originally left them four stars, but I’ve had some issues after the delivery of my furniture. One of the pieces arrived slightly damaged, but since the delivery guys did not assemble the furniture like they were supposed to (I did not know they were supposed to and they did not mention it while delivering) I did not see the drawer on one of my night stands was wonky and did not close properly. There was foam in the drawer for delivery and looked fine at time of delivery. So the next day I loaded up the night stand and brought it to the store. I waited weeks for my furniture and did not want to wait even longer. I was hoping to switch it out with the floor model which was in perfect shape. I was informed that they don’t and won’t do that, and the night stand was on back order so they could not get me another one for months! After hearing this I was hoping the manager would make an exception and let me switch it out with the floor model. Still no. I was told my only option was to use the manufacturer warranty and have mine repaired. I was given the Ashley corporate number and told to call to set that up. WOW, was the customer service at the Ashley corporate delivery and repair place bad. They first insinuated that the fact that the delivery guys did not assemble the furniture was the sales persons fault for not making it clear to me they were supposed to, then blamed me for not noticing the defect before the delivery guys left. I explained there was foam in the drawers for delivery and not everything was unpacked until the guys were gone. She did not seam to care. So I have to wait for repair parts to be delivered to my home (if they are not on back order) and then call back to get a repair appointment for someone to come out to make the repair. Needless to say it’s already been two weeks and nothing. This is not good customer service from the store or from corporate. I can not recommend buying from Ashley Furniture. I left two stars instead of one because I do like the furniture that was not defective.

After trying to place an order online with no luck, I called the store . I had a good experience while they matched prices and placed the order for me. Thanks, so far so good.

Amber Kay was wonderful to work with. 👏 We went in "just looking" and left with a whole bedroom for our daughter. She was helpful, but not pushy, patient and knowledgeable.

Linda was amazing! She was so helpful and made our experience a lot less stressful! Thank you!

Great sales people. Pretty easy process for financing. Nice selection of furniture.

Worked with Natalie. Very helpful, friendly and very knowledgeable. Very happy with her service and would recommend everyone to ask for her and also be a happy customer.

I had no issues to report. Although my items I purchased were not on display in the store the rep was helpful to pull it up online with me to confirm I could purchase it in the store so I could schedule delivery with no hassle. Nice experience.

conformed to my every request!

Went in just shopping around and I left with a whole bed set! Kassidy helped me so much trying to figure out what works best for me and she was very knowledgeable and very patient through the whole process made it very simple and easy. I highly recommend working with Kassidy when you stop into Ashley Furniture!

Great customer service, knowledgeable and helpful staff, great inventory. Very affordable.

Linda Meadows was very helpful and product knowledgeable. She did not pressure us into our decision. Great experience!

We were greeted and introduced to our helpful Natalie. She left us alone to find what we liked. Once we found what we were looking for she came in to help. Negotiation went smooth and we are very pleased.

Great experience!

Natalie was our furniture expert who assisted us and I can't recommend her enough. The store was clean and the staff were very knowledgeable and welcoming. I'm so excited to receive our new furniture!

The associate was very nice! We told her what we were looking for, she showed us options and helped us pick what was right for us. Also was able to help us on pricing, which was the deal maker for us.

Linda was amazing very friendly and helpful. It was our first big purchase and she helped make it so easy.

Everyone very pleasant very nice helped in every matter. Yes I would go there again and recommend people to ashley furniture

Kassidy, and Tessa were rock Stars! They helped us so much and the furniture is beautiful.

Helpful and efficient. We knew what we wanted and she helped complete the order quickly. Hoping for a sooner delivery but the retail store experience was great. Thank you.

Awsome experience coming in your store today. No pressure like other furniture stores and our sales girl Kassidy went above and beyond to make our experience a good one. Will recommend others to check you out. God bless and God's speed.

Natalie was very knowledgeable and patient. We enjoyed working with her!

Kassidy was super helpful and knowledgeable! Definitely going to be coming back for more furniture.

Linda was Very friendly and helpful

Kassidy was excellent in finding exactly what we needed and very resourceful!

I was shopping for a power lift chair for my 92 year old mom, and Ashley had a nice selection at a very reasonable price! Our salesperson, Kassidy, was great! She was so helpful and offered a number of suggestions I hadn’t thought about. She was very patient with my mother as she tried ALL of the chairs.

My salesman, Nick, was awesome. Nick was patient, knowledgeable and very helpful. I will shop there again. Thanks Ashley crew!

Jina is amazing and was so helpful and friendly.

Epic experience

Excellent customer service. Both Kassidy and store manager were helpful and very informative.

Very positive experience at this store. We came to buy a reclining rocker for our babies room. From the moment we walked in a very sweet salesperson helped show us to each chair on the floor. She spent about 45 minutes with us and the whole process was seamless. We actually came home with a recliner for my husband as well. Everything was on sale for Labor Day. Love my new rocker. Highly recommend.

Excellent customer service!

She great working with

Linda was great! Greeted me at the door and showed me many examples of the style I was seeking. Nicely styled store.

Great service! Very helpful but not pushy. Erin was wonderful to work with.

Great Service!!

Erin helped me so much! The process was so quick and easy! So satisfied with the service!

Natalie was great showing us around the store. Friendly and helpful. Made for a great experience. Purchased couch via phone call In which photo of configuration was sent. Very pleased. Will be back for further purchases.

This location has a great show room! Staged very nicely with quality furniture and accessories! Great Customer Service

Omar did a great job! Knowledgable, patient, and flexible! This is our second big purchase from this store. We love it!

Love my new furniture

Kassidy was a great help with my furniture purchase. She was very accommodating with my questions.

I went to the grand opening of the new Ashley store in Cuyahoga Falls yesterday. Natalie helped me find the right couch and loveseat for me. She wasn't pushy at all, she really cared about what would be best for my house, and she was so very nice and sweet, a delightful customer service person. She took the time to show us around and even asked about my dog. I'd recommend Natalie to anyone looking for new furniture.

So many great options and the staff is super friendly and helpful! Nevielle and Natalie stayed well past closing to help my girlfriend and I with everything we needed!

A bit pricey, but very popular

This is my first time at Ashley. I was greeted by Erin who helped me out and made sure she got me exactly what I wanted when I wanted it and stayed within my budget! So impressed! I definitely will come back!

Erin was awesome!!!! Very professional, knowledgeable and friendly.

Natalie made our whole shopping experience top notch from the jump. She was friendly, knowledgeable & courteous; and she made us feel as if she cared about helping us get our decision right. We would recommend her to anyone, & we will definitely be returning customers in the future

Wonderful experience! Natalie was a huge help and found us just what we needed. Thanks again!

Best people ever! Michael, Natalie, and Alysha saved my life!

Seth is excellent, we had a great experience purchasing a sleeper sectional. He was very knowledgeable and helpful getting us a great deal.

I normally don’t leave reviews, but Seth was great! He wasn’t from this store but he knew a lot about the inventory and products! Thank you 🙃

So gorgeous since it reopened!!

Would be nice to tell people your store is closed especially after traveling 50 to 60 miles to find your not open. You could always post on your website the info in case you don't know it.⁹

Terrible prices only saw platform style couches. Almost 40% higher than competitors. We shopped 5 stores ashley is definitely the bottom store. Best bang for your buck is Wayside outlet better furniture and almost half the price.

Had just what I was looking for

It was just okay, the products were very common!

Great prices with beautiful options and friendly staff.

This place was a five star review 2 and a half years ago and still maintains that excellency! I sold my old couch and upgraded to a bigger home and needed a comfortable, large sectional. They had the perfect sectional, exactly what I was looking for. The pricing for what I got was definitely less than the surrounding name brand stores. Omar was very helpful and easy to work with. Great experience today!

I worked with shunda was a great experience if you are ever in the store ask for shunda

Great Furniture. Just check each item for Made in America.

Amazingly good prices!

Great customer service, decent prices.

The sales person was very attentive.

Just went to check the place out. Very kind, knowledgeable and attentive staff.

They didnt clarify the actual.price of the product until he was ringing it up..it was about $500 more than the sign said..wont ever shop here again. Needless to say we walked out with our cash in hand..

I suppose recieving my furniture in September but it has just arrived now I can't get a delivery time that works around my sister with cancer radiation therapy scheduled not happy 🙃

Very helpful, pleasant good pricing and good selection if items. Would definitely recommend it to others.

Awesome experience! Natalie, our salesperson was so helpful. She made our buying experience an absolute breeze! We will be back!

Nice selection of couches and tables. Some items were priced high in my opinion for being as is. Overall I would say go check it out. That didn’t have anything that I was looking for but it was nice to see what they have.

Got a sofa, loveseat and ottoman. Salesmen were helpful and not clingy. Great choices at great prices. Only bad part is they are 17 weeks for delivery and they do NOT deliver so you have to find someone yourself or they do recommend a company at your own expense.

Jason and John were SO helpful and went above and beyond regarding my purchase. I will definitely be back!

Over priced by far.

Great service, great prices, great selection

Friendly and helpful staff, helped us to secure our purchase effortlessly!

I was at this and walked around looking at Furniture for 20 minutes on Saturday evening at 6pm. There was two Sales associates playing cards in the front of the store, neither one of them asked to help me but continue to play cards. When I walked towards them one Partially turned around and mumbled Hi. I will never go to this store again!

Got a great deal! Ask for Mike very friendly...they will go down on prices just ask!

Highly disappointed with much less inventory than expected. Quite a few items were much worse than scratch and dent. For the lack of quality and garage sale feel, the prices were to high.

Even though they haven't been open for very long, the store is clean and the staff is very courteous. I'm sure I'll be back to check out their inventory

Not what I expected. Not a lot in there

Natalie helped us get the kitchen table we wanted! She was very kind and answered any questions we had, explained the payment process, and even helped us disassemble the table, and carry it to our car! All of the staff were very kind and helpful. I would definitely recommend this location.

I understand that the furniture is as is but some of it shouldn't even be out there for sale!

Great customer service and prices.

Great people.