Ashley Outlet | Cuyahoga Falls, OH 44221

Was moving relatively quickly into a new house that had far more space than we were used to. My wife and I went into the Fairlawn Ashley store to look around and see what we could come up with. As a lot of our old furniture we gathered over the years needed replaced, we needed furniture for the whole house. Sage met us at the door, and showed us around. She asked us what we were looking for, and took time to offer suggestions. She even looked at some of the pictures of the living room with dimensions from zillow to find out what would fit and where. Honestly I like to shop around for deals before making a big purchase, but Sage found us exactly what we were looking for, mapped out what would fit and what wouldnt, and what would match the house and wood floors. She even got us a great discount on the furniture. I walked in looking for maybe a couch at most, and instead left with dressers, couches, tables, dining room table and server, swivel chairs, and a bedroom set. I loved her suggestions and with moving I had enough stress over everything else. It was great getting everything we needed, liked, and delivered. I would highly recommend.

Ask for anyone other than Sage. Shes very sweet and very charming at first. Then, when you decide against something she suggests, she becomes a different person. She tried to hustle my husband and i out of almost $1,000 by demanding we use cash for a deposit....we left and then contacted their corporate offices the next day to ask if thats a common practice. The woman my husband spoke with was super nice and extremely apologetic. We are considering going back to Ashley Furniture, just not the one in Fairlawn. Good luck to those of you that do!

My first time ordering furniture from here on February 2nd spending over 6000$ and I am very disappointed. I was told I would get my furniture by February 20th then they called and said February 28th. The day before they came, which I took off work for they called and said they would not have all of it. I am finally receiving the last piece of furniture on the 14th of March. They would also constantly call the secondary number on the account which is someone that doesn&'t live with me but was put as a secondary contact just in case and I would not receive the phone calls. I received multiple calls on the same day from different people from Batavia New York telling me the same thing over and over. They called March 13th the secondary number to say the furniture would be here between 445-745 and today I just got a call at 2 pm saying it would be there in 15 minutes. 15 minutes go by and I get a phone call asking if I will accept early delivery and they would be here in 30 minutes. WHAT THE HECK. I do not recommend Ashley furniture to anyone and will never be back.

Week 3 of helping my sister shop for her new house and store 4 of the day and let me tell you Mark at ashelys was the most helpful of everyone! Very attentive and moved around several coffee tables to pair with a rug. There was no pressure to purchase and shared all the saving options upfront to make our shopping experience easy. You rock mark.

On November 19th, I ordered 6 items totaling $1521.12 to include a recliner, a foundation twin, a chest of drawers, a nightstand, a twin mattress in a box, and a bed. On November 21st, my credit card was charged $192.14 for the queen size bed, which was incorrectly order, as it should have been a twin. On November 23rd, I sent a photo of the damaged nightstand. On November 24th, I received an email that a second nightstand was being shipped. On November 27th, I received an email that 3 items were being returned, which I presume was the damaged nightstand, as well as the queen bed and rails. On November 29th, I received notification that the twin bed and rails were being delivered, for a total of $213.49. On November 30th, I sent a photo of the second nightstand sent also being damaged. On November 30th, my credit card was charged $213.49 for the twin bed and rails, although I'm unsure why the queen bed was $192.14, yet the twin was so much more. On December 4th, I was notified that my credit card was credited for $192.14 for the return of the queen bed and rails. On December 11th, I received an email that yet another nightstand was going to be delivered, but it has yet to arrive. On December 13th, I received notification that the recliner, foundation twin, and chest of drawers would be delivered on January 3rd, although the original order back on November 19th said that the delivery would be in 1 to 2 weeks. On December 13th, I received an email that I was to receive a discount of $90 for the problems with the recliner, foundation twin, and chest of drawers. As for my credit card statement, the following has transpired with Ashley Furniture: On November 23rd, I was charged $192.14. On November 23rd, I was charged $261.51. On December 2nd, I was charged $213.49. On December 6th, I was credited with $53.38. On December 6th, I was credited with $192.14. On December 11th, I was charged $1067.47.

This was my first time I been here, Zac was a great Sale person he didn't push me he was very knowledgeable and I bought a great couch very happy with this company

they offer very friendly credit programs that have really high penaltys for late payments turning the loan into high intrest immediately making the loan sky rocket until payed off. DO NOT BUY FROM CROOKS!!!