Ashley Store Dayton, OH (Miamisburg)

I’m honestly at my breaking point with this situation. I placed my order for an ottoman back on September 13th, and somehow it has been delivered incorrectly twice now. The first time, I was told the issue would be corrected, a new one would be ordered, and that both the store manager and sales associate would personally call me. That never happened — not once. That was all the way back on September 27th. Then, after yet another wrong delivery on Friday, October 3rd, I was once again promised follow-up calls from the store manager, sales associate, and customer service representative I spoke with. And once again — no one called. The only reason I even found out what was happening was because I had to take it upon myself to call in. When I finally got through, I was told my ottoman wouldn’t even be available until October 13th, and that nothing could be done until it’s delivered incorrectly a third time. That is absolutely ridiculous. I asked for a manager and was sent straight to voicemail, with no return call. Eventually, another manager called just to tell me to “escalate the issue” — which I’ve been doing for weeks — and still offered no real solution. To make things worse, she claimed someone had already tried to call me back, which is simply not true, as I have no missed calls or voicemails. To add insult to injury, I was promised yet another phone call yesterday, and — just like every other time — that call never came either. I have also reached out directly to customer support, and haven’t heard a single thing back. At this point, your company isn’t just wasting my time — you’re taking advantage of me and my hard-earned money. I paid for a product in good faith, and instead of receiving what I ordered, I’ve been given the runaround, excuses, and outright lies. Taking someone’s money and failing to deliver the correct product, while showing no urgency or accountability, is completely unacceptable This situation has moved far past being an “inconvenience.” It’s a complete display of carelessness and unprofessionalism. I’ve been nothing but patient through this entire ordeal, but it’s reached the point of being absolutely ridiculous. All I’ve wanted is for someone to make it right, take accountability, and offer a real resolution — not keep shifting blame or making excuses. The ongoing lack of responsibility, communication, and urgency is unacceptable, and I’m done waiting. I expect this issue to be resolved & not after another mistake, not after another empty promise.

Sara was a wonderful help finding a quality and comfy full mattress and bed for my grandson’s birthday. I will be coming back in the future when I need to do more furniture shopping!

Laura was the young lady that was our sales person. She was very intelligent and had answers to our questions. She was a delight and was courteous. She knew her business and shared suggestions and ideas. We were impressed with her and we made a purchase because of her attitude and because hubby is crazy about chair we purchased, Good job. We have purchased there in past and we will to continue coming back. Thank you.

Very professional, not pushy, price was great, delivery was fantastic.

Today's visit resulted in the acquisition of both a sofa and a recliner, exceeding the initial purchase intention. The decision was influenced by an attractive lease option and the exceptional customer service provided by Sara. Sara's assistance is highly recommended.

Very friendly and helpful staff. Good selection to chose from with excellent prices.

Mike is extraordinary manager at the Miamisburg Ashley location. I mean he's great problem solver and he listen to resolve issues. I pledge the consumers to go too the Ashley store in Miamisburg, Ohio based on kindness of this man.

Mike provided awesome customer service and is truly an asset to the Ashley company. Would recommend him for any future purchases. Mike is Truly a genuine guy!

Great customer service.

Mike is awesome and very genuine, very friendly and knowledgeable on every aspect of product sales. Mike's customer service is top tier!! Would definitely recommend MIKE

Becki & mark helped us tremendously. All the employees are kind! Definitely recommend coming to this location

The whole Ashley experience was great. Jessica and Mike were not pushy, super friendly and didnt pester you like other stores which will make me walk out faster than I walked in. Recommend this place so if you need new furniture, check it out.

Stopped in when store opened today - no other customers in store. Asked a simple question trying to match a drawer to bed frames. The sales rep acted completely annoyed and barely spoke to us. Rude and very unprofessional. We’ll be choosing another Ashley store to deal with in the future due to poor customer service from this sales associate.

Mike was awesome!

Ashley Furniture, Miamisburg , Oh The services for us customers were top notch and the attention that all the sales person had were very inviting . My sales persons was LAURA , she really listens to what you’re looking for and what you’re not looking for , and then what she thinks she might even enjoy better … so good luck and their policies are far beyond other stores , they work with their customers… so good luck and tell Laura … I sent u ( NY lady ) ( thurs-sun ) when’s she’s there!

Mark was amazing and helped us with everything we needed! Had us in and out. We will be back to see him for future purchases!

Very good service

Very friendly sales reps very helpful not pushy at all. Moved furniture around to get the full picture of what I was looking for. Thanks Sara and Jason.

Becki was very friendly and courteous. She also assisted choosing the right dining set to match the design of my new kitchen and dining room. Thank you

Laura Lovely was lovely!! lol. She was super helpful and just pleasant to be around. I highly recommend this store and asking for Laura.

Sarah was great, she helped me pick out the best furniture for me. She was understanding, patient, and explained everything. For a first time in Ashley’s, it was a great experience

Jessica Chiles was wonderful to work with during our visits and purchase. She explained everything very well about the sectional we purchased and the protection plan. It was a very positive experience.

I had a great experience here today. My sales associate was Jessica and she helped me purchase what would be best for my space and needs and worked with my financial budget. All of her co-workers were very nice and helpful.

Sarah was extremely helpful. Be sure to ask for her!

Jessica was most courteous and very informative with the products I purchased today. Go see Jessica. She will make your day!

Becki was super helpful and got me a great deal! Would definitely recommend.

I found what I was looking for and was happy to have it financed

Sara was a wonderful sales rep. Very personable and knowledgeable. Would recommend her to anyone!!

Jessica made everything so fast, so easy... we couldn't be happier. Thank you!

Our salesperson, Sara, was wonderful in helping us find two nightstands for our guest room. She was knowledgeable, resourceful and super friendly. We will be back to shop with her again! Thank you for your excellent service, Sara!

Mark was excellent and made us feel comfortable. We bought today because of him and will be back. Thank you.

Sarah was the best! She’s been very helpful and made my experience great!

Had a great experience with the sales associate finding a mattress we wanted within our narrow budget.

Team was super helpful and helped complete an outdoor set by finding pot samples at another location. Buying process was easy and salesperson was Knowles able and friendly. Ashley is my new home for home furnishings. Great pricing going on as well for Labor Day. Will be back

Great customer service.

No pressure sale. Associate was very friendly and completed the process very efficiently.

We were shopping for a new couch, love seat, and dining set; Becki was extremely helpful. She was very friendly and seemed to just enjoy showing us around to different sets of furniture we were interested in. Then from just giving her a description and a screen shot picture of the dining room set I was looking for she was able to find it for us. I really appreciated her help with our new purchase, and her making sure we were happy. Thank you for being so kind.

We came to Sara at Ashley furniture and she has been our go-to gal. She is super friendly, knowledgeable and makes the experience of shopping stress free and easy. We have bought from her before and came back specifically to see her again and will make sure she’s here in the future when another need for snoozing furnishings arise.

I have had a wonderful experience at Ashley’s. The customer service has been amazing. Laura helped me and answered every single question I could have had. She was so kind and helpful. I’m so excited to receive my sofa! Thank you Laura!

Had good help in selecting appropriate furniture piece (looking for lift chair). Delivery was as promised, and notification was as promised. All good experiences.

Mark Galloway was very professional and very friendly! He was very informative and there was no pressure with our decision. He took his time with us was in no hurry if you decide to go to Ashley's, please ask for Mark.

Laura helped me get a nice new mattress and pillow. She was able to pick up on my subtle cues and steer me towards the best options. Time for some good sleep!!🛌 lol

Great customer service!

Sarah was excellent! She was low pressure on sales and helped us find exactly what we were looking for!

Sara was very helpful and friendly.

Sara was so pleasant to work with. She helped us find the perfect living room and bedroom furniture for our home. We are looking forward to working with Sara again in the future.

Sara Bowman is the best!! Got a new mattress with protector and new pillows today from her! She made the process seamless and I was in and out in less than a half hour! Excellent service from Sara!! Will def be back!!

Sara was very patient and helpful.

Becki Krenning was a huge help and very friendly. Answered all our Qurans was a delight to work with.

WORST FURNITURE BUYING OF MY LIFE ! UNLESS YOU PAY THE HUGE PRICE, YOR SCREWED. THEY BROKE STUFF , PUT 300 LBS IN FRONT O THE KITCHEN WHERE MY 70 HUSBANDS NEEDED HIS MEDS. REALLY SAD.

Had a fun time Jessica Thank you

Had a awesome experience

Sara at Ashley’s was super helpful! Helped us piece together the most perfect living room set! 100 % would recommend her and Ashley’s furniture!!

Laura was great. Awesome personality and very helpful!

Getting close to completing the bedroom set, thank you so much Bill! He was helpful and got us in and out since we knew what we were looking for. I can’t recommend Bill or this store enough, thank you!

I had a tough time finding a couch that would fit through my door. Jessica Chiles did an amazing job helping & guiding the process. We finally found one & I’ve never been so grateful for a couch.

Laura was fantastic helping us find our couches and dining set!

Extremely easy to work with on any issue! Great customer service and great prices!!

The furniture I purchased from Ashley in Miamisburg Ohio was well made, sturdy, and perfect for what I needed. The crew who delivered and assembled the furniture were fast, kind, respectful, and punctual. There is nothing I would change about my purchases, fantastic experience!

Sara was fantastic! She was friendly, knowledgeable, and never pushy. She helped me find exactly what I needed and made the whole process smooth and stress-free. Highly recommend asking for her at Ashley!

I went to Ashley’s and immediately found a piece of furniture I wanted. I went to other stores to make sure there wasn’t another piece I liked better. Not only did I prefer the furniture from Ashley’s, but the employees and atmosphere were also better and relaxed. Becki and Mike were extremely helpful and patient us, as was Jason. Highly recommend!

Mark Galloway was very kind and attentive to his customers!

Mark showed us a better deal b4 we left the store.

The manager falsely represented delivery. Sales person Jessica was awesome but very unhappy with how the GM represented the delivery when we purchased.

Great customer service! Will definitely only come here for now on!!!!

Had a great salesperson who took a lot of time with me looking at sofas, end tables and lamps. She was very knowledgeable and had a lot of patience! Very good prices and lots to pick from! I'll definitely go back again.

We just ordered a lift chair and a couch and was able to get the colors to match up. Everyone was great to work with.

Hey Mike Minarcek Thanks so much for helping us out—my boyfriend and I are on the hunt for furniture that feels like home. We’re hoping to create a space that blends comfort, personality, and a little bit of magic. We’d love your guidance in finding pieces that reflect our vibe while being functional and long-lasting. We really appreciate the time and care you put into your recommendations. A little extra help finding the perfect setup would go a long way—and we’d be more than happy to share a glowing review once we’ve got our dream space figured out. Looking forward to working with you! Warmly, Beau --- Want to add any touches about your design style or specific pieces you’re hoping for? I can tailor it more!

Mike Minarcek was amazing and a pleasure to have associated with! We will be back!

Excellent Service!! Just what I wanted!!

Jessica was great

Sarah Bowman was a great sales associate and made the process pleasant and seamless.

Mike did an amazing job with helping me find a new couch and kitchen table!

I absolutely hate buying furniture - maybe even more than buying a used car. After a long day of furniture salespeople following us through the store like a lost puppy and putting the tweed-jacket salesperson moves on us, our visit to Ashley at the Dayton Mall was a breath of fresh air. Sara Bowman helped us with a new sectional, and made the process super easy. She knew her stuff, helped us make an informed decision and did not pressure us at all. Super happy with our purchase and the entire experience. We'll be back next time for sure!

Great selection awesome group of folks! Will buy here again

Do not buy from Ashley's. My husband and I bought a mattress over two months ago. initially, we were told it would be available for pick up in about two weeks. Once two weeks rolled around, we had to call them and then they pushed it back another week or so. Stated some hold up within the warehouse. So they told us a new date it would be available for. Another 2 weeks go by, we contacted them again checking the status of our new mattress. The same thing happened. We were told ANOTHER date that our mattress Would then be available. My husband went into the store & discussed his frustration. They apologized & told us we would get a free delivery to our house for the troubles, setting up another date for delivery. On the day of the "supposed" delivery date, we hadn't heard anything. We contacted them and explain the whole situation with the manager yet again, just to find out the mattress was discontinued. They failed to communicate this. We requested a refund & it's been over two weeks and still waiting on the check in the mail from them. Will have to contact them AGAIN to check the status of the refunded check. Just overall the worst experience & will never shop there again. I do not recommend. 0/10.

Mark is great! He’s super helpful & has a great personality! Absolutely made the shopping experience the best & we found the perfect couch!

My chair was delivered this morning. Everyone involved in the process of getting this chair was great & very much appreciated. To say the least, I love the chair..

Mark was extremely helpful and patient and not pushy like most sales people.

Mark and the GM did a great job making the wrong right that Morris Furniture did to me. Thank you for going the extra mile to make it right!

Mark went above and beyond helping my needs!! appreciate him with all due respect.

Customer service is a joke. Not only did it take six months to receive delivery of new loveseat we purchased last February, but only after several months did we have an issue and called for service call. It only took a couple weeks to get a service rep scheduled to come out and inspect the loveseat. Once the inspection was completed, they had to order parts and said that someone would reach out and let us know when they deliver. We waited six months for a phone call and just earlier this week got a message saying they could schedule the delivery of the parts this week. Today they arrived to deliver the parts we need and the delivery guys don’t have the parts on truck and in fact the ticket said they were here to pick up the chair. What a joke. This is not customer service.

We’ve been running around town looking for a specific sofa style. Jessica at Ashley’s was literally awesome. She not only personally welcomed/ recognized us after a visit a few days earlier, but helped us beyond anyone, in any other store, beyond belief. Jessica’s sincerity and honesty are only exceeding by her knowledge and expertise in the home design/furniture realm. We took your advise and very pleased with our purchase. Thank you Jessica for all your recommendations.

Jessica was awesome. Very knowledgeable and helpful

Ashley’s had great service, service was impeccable at the store, delivery drivers were respectful, on time, and very friendly. Highly recommend them for your next purchase.

They staff was very helpful and friendly. The delivery was on time and was packaged very well.

I recently ordered from Ashley and everything from the communication to delivery was on point. The quality of the furniture is solid — comfortable, stylish, and exactly what I expected. Delivery came on time, the team was professional, and the setup was quick. You can tell they care about their business and their customers. I’ll definitely be coming back for more and recommending y’all to friends and family. Appreciate the good service!

Had bought a sofa and needed some pillows and lamps. Jessica at Miamisburg store was a delight and very patient. She took the time and found what looked great with my new sofa.

We have purchased most of our furniture from Ashley Furniture over the past 25 years. Laura Lovely at the Miamisburg store did a great job of listening to our needs and showing us exactly what we were needing. Great service!

Very happy with my experience with Becki at Ashley on Mall Woods Drive. She worked within my budget and found exactly what I was looking for!

Becki and Jason were absolutely fantastic. Becki helped us figure out a good bedframe and mattress for us and our needs. They were very patient with us and answered all of our questions. Even offering solutions when something didn't quite work for us.

Becki Krenning was great she helped me find my couch and more she was spectacular

I was looking for new bedroom furniture. Becky was very helpful. I stopped in a few times and she was always there to answer my questions. I now have orderd my furniture and cant wait. The manager and everyone of the staff are so helpful. It was the best shopping experience for furniture I have ever had.

Mark was phenomenal on the floor! knowledgeable, fun to talk to, not pushy but always available. Mike was also super helpful throughout the whole process! Will definitely be back for all our furniture needs.

Jessica and Jason were amazing at handling every detail for my furniture purchase. Every detail was handled with kindness and care and ensuring my satisfaction! I would HIGHLY recommend them and the location by Dayton Mall for all of your furniture and mattress needs!

Worked with Becki today and had the best experience. She was very knowledgeable of all of their products and was able to help us decide on a modular couch. Would very much recommend working with her for your next furniture purchase. The entire staff was very friendly and they were not pushy salespeople which was reassuring. They truly wanted us to make the best decision for our family.

Jessica was extremely helpful. She showed me various dresser options and I found the perfect one for my daughter’s bedroom.

Steve at Ashley Furniture was fantastic! He was knowledgeable, patient, and made the whole buying experience easy and stress-free. He really listened to what I needed and helped me find the perfect pieces. Highly recommend working with Steve

Steve was so helpful and kind!

Becky was great to work with!

Joy was one of the best salespeople we’ve ever met. She’s definitely in the right spot and helped us pick the perfect pieces for our home. ♥️

It's alright...nothing special to say. Mass market quality.

BECKI was outstanding. Must have been there a couple hours and she was a trooper following us around and waiting for me to make my decisions. Great experience all around.

Jason provided excellent customer service he was a big help

Our salesman, Steve, did an excellent job walking us through the options and helping us price out different pieces of furniture. Both him and the manager were extremely accommodating to our situation and space requirements.

Jason is great!! I had an issue and he solved it in less than 5 mins!!! Dont get me started on the overall customer service at this store!!!! 🤩🤩 10/10.

Inept and terrible customer service. Last year I bought an $8000 mattress set from this Ashley store. After ordering, almost 2 months went by without any communication about delivery. Upon contacting the store they told us it had been in the warehouse for quite some time and they never reached out to setup delivery. They said they would look into what they could do for the trouble (we didn't really ask for anything) and they provided us a $250 credit that we actually never got notice from anyone at the store we got it just showed up via an electronic commmunication. Recently we got an email that the credit would be expiring soon so we went back to the store and picked out a coffee table. There was a small balance to be paid via credit card which we did. A few days later we get a call that there's was fine print to the credit that was never disclosed that we had to spend, at least double the credit amount to use the credit. We told the person who called we'll just take a refund of the credit card amount. and to cancel the order. The refund never occured so we went down today and got the refund per the store manager, who just processed the transaction, and after hearing the story did nothing else. I will literally spend my money anywhere else in the future. To have a courtesy credit transaction to make up for a previous customer service issue be handled this way is an indication of that company's commitment to customer service, which is apparently non existent.

Steven was amazing!! He took his time and got me exactly what I wa wanting. Can’t stop smiling!

Gr8 selection of furniture! Jason was very easy to work with!

We purchased a couch and a recliner about a week ago. I apologize for not remembering the name of the woman who helped us, but she was very patient, sweet and helpful. Ashley was the second place we looked. The sales woman I'm speaking of is the main reason we didn't continue shopping and decided to purchase from her that day. The furniture is nice and we're enjoying it. Thank you!

Wonderful people

Picking out the couch was the biggest problem as they had so many to choose from. My salesperson helped with all the information needed to make a decision. When the decision was made she facilitated everything, payment, date and time delivery, everything. If I ever need furniture for my home I definitely will go to Ashley.

We had a great experience and our sales lady was absolutely lovely. No high pressure. And was patient and kind. The staff at the desk was awesome and helpful, not only to us, but to one another.

The salespeople at Ashley were very patient and helpful. The guys that delivered (Terrell King and his partner) are the best, they were extremely courteous and respectful of our home. This is the second set of living room sofas that we have purchased From Ashley and we will return in the future for any more furniture.

The girl who helped me was so sweet and took her time to help me figure out what is best for me and in my budget. I came in looking for one couch specifically, and changed it to something different as it was way better for my needs

Had a wonderful experience with Ashley furniture . Joy was a pleasure to work with when configuring our custom midnight madness sectional. Highly recommend. Will do business here again.

Do not buy furniture from Ashley's, Morris, or any of the store associated. My fiance and I recently got an apartment and we need to buy furniture for it, unfortunately, we were not very experienced in this area and went to Ashley's Furniture. We found a dining room set and a coffee table, the total came to 971 dollars. The dining room table was delivered scratched. To get ahold of Ashley's they recommended their online chat feature whose only purpose is to frustrate the customer into giving up on a resolution. I finally got ahold of the store and they sent a technician out who could not repair the table. As I waited for his report so I could get a replacement table, my coffee table was delivered, and surprisingly that was also damaged. I was tired of going through their live chat feature just to end up on the phone for hours, so I went in person to get my money back. I talked to the sales team and they scheduled a pick up of my items, little did I realize they forgot to schedule my coffee table to be picked up with the damaged dining room table, so I spent another day going into the store where their customer service team tried to blame me for not reporting the damaged item within 3 days, but I was in the store the same day it was delivered. After two Saturdays spent waiting on the delivery team all day to come pick up my items, because they never come in the time slot they give, I finally had the furniture out of the apartment. I wish I could say my journey was over but Ashley's had one more trick up its sleeve by canceling my refund and acting like nothing happened on their end, after calling them and them just turning it back on me I got my credit card company involved to cancel the original payment. With that being said this is the worst shopping experience I've ever had, please never buy anything from this shady low-level store!!!

Very nice and helpful people they do what they can to get you what you want in your furniture! Very helpful and highly recommended!!

Shop here if you really like being harassed until you get fed up and leave! I understand that they have a job to do, but when someone says they would like a little space to look on their own, give them some space. We couldn’t have more than 15 seconds to ourselves to figure out what we liked before first the salesperson and then the manager came over to push us on what to buy. They pushed us right out the door to buy from another store.

Please read it all. *Updated review* No pressure at all. Bri was amazing and offered us an amazing deal on a bedroom set. We actually almost walked out with a couch and chaise as well but decided to wait. If you want honesty and a great deal, ask for Bri. She'll take care of you. However, upon delivery, our footboard was damaged. This meant that we had to wait another week for delivery. On top of that, we were also told by Bri that the removal of the old mattress would be included in the cost. Wrong! They didn't TAKE the old mattress. What does a company expect from a 5+ year old mattress? It's gonna be worn in fair condition with stains. Then on to of that Customer service: could care less that the frame was damaged and that we needed to wait another week for our delivery. Did nothing to bump us up on the schedule. Was not friendly, even in email. Needless to say, this does not instill my faith in Ashley furniture at all.

We loved working with Bri. We are happy with her service. We how our purchase is as great as she was, we are ecstatic!!!

Bri is wonderful at her job ,thanks so much Ashley furniture for our wonderful new couch!

From the customer service with Jessica Childs helping to pick out our perfect couch to the delivery guys who went above and beyond on Christmas Eve to help us get our couch in. I recommend them for sure!!

Great place. Great people. Very helpful. Will be back for more furniture

Tess did us very well and very happy.

We were in search of a new sofa and went to Ashley. We were greeted by the associate and were left alone to browse-which was perfect! No pressure to buy anything! We did find a sofa that was perfect for us! We made the purchase and set up the delivery. It was a pleasure working with Joy! The sofa was delivered two weeks before the estimated delivery date! And the delivery team was professional and very personable! The entire experience gets a 5 star rating!

Mike and Jason were very professional and friendly. Excellent customer service ❤️

Awesome customer service! Thank you again Ladies for being amazing!

We absolutely loved Ashley. We came on a Saturday night. She was very friendly very helpful. Gave me all kinds of prices more than helpful.. we couldn’t decide on what to get so we waited until the following day on Sunday so happy she was there to meet and greet us and she help us buy a beautiful couch. She is very friendly very professional. I hope she is always there to help us with our future purchases.

Fantastic customer service. Sales reps didn't constantly badge my wife and I while looking. And when it came to purchasing they were clear and easy to speak to about all ins and outs for purchasing and setting up delivery

Jayda was so sweet!! She helped us make the best decision on furniture for our new house. We are beyond thrilled with our choice!! Thank you to Jason, general manager, for also being so professional and helping make this process super smooth 😁

Jessica did a wonderful job finding what I liked. She was friendly and professional.

Our sales associate Jada, was very thorough and welcoming. I will shop here again.

Mike was very helpful and nice and made our shopping experience wonderful. I would recommend stopping by and see Mike.

Jason is the man! Great hassle free experience

Great shopping and purchasing experience with Joy!

The store employees were very nice. The sales clerk was so helpful

Awesome Customer Service!! Joy was great and took great care of me!!

We came in to browse a few different couches and Jason helped us. He was very knowledgeable and answered all of our questions, and ultimately helped us decide on the best couch for our needs for a great deal.

Thank you Laura for doing a great job explaining the feautures and different quality levels. We were able to find just what we wanted

Went looking for a new couch and they didn’t have the one I liked that I saw from a month or so ago. Laura came up and helped me and asked me to explain the couch to her and where it was on the floor. She knew exactly what couch I was talking about and she found it online and ordered it for me right there. Laura was awesome and I love my new couch. I’ll be back again in the future for more furniture.

Great customer service....he was very pleasant. And we will shop with Mark again

Mike was GREAT!

***Edited*** Bri was amazing on the day of the sale. Which on a commission based job, that's the name of the game. We were told that the bed would come with a "foundation". Well the foundations are box springs. After figuring out that mess, then comes delivery time. The delivery was 1st scheduled for 8-11am about 8:05 received a message they were 15 mins away. Well over an hour later no one showed up. Then we recieve an updated message saying now the delivery was for 10am to 1pm. They ultimately arrived close to 3 pm. With no text or calls. Absolutely horrible service will not recommend. And will not be giving ashley or morris any more of our business.

Very nice young lady. She was very helpful and answered any questions we had.

Mark did a great job. No pressure sales and very helpful in our purchase of furniture and a mattress. Highly recommend coming in to see him. Thanks!

Great time Shopping at Ashley. Jessica was very helpful and we were in and out in 30 minutes with delivery set. Favorite part was that she never tried to upset anything. Just wanted to hook us up with what we needed.

JASON AND JAYDA WERE VERY HELPFUL WITH MY PURCHASES

Good experience I found the most beautiful furniture and the service was amazing! Thank you Jessica

Jessica was amazing! Love the service we found the perfect furniture for our new home!

Are salesperson Laura was absolutely a joy to deal with. There was no pressure and the she knew exactly the product that we were looking for. I would definitely shop with her again.

Very helpful and not pushy. Great prices!!!

The table I wanted was out of stock but they showed me a similar table from their online inventory that was perfect and cheaper! I chose chairs and ordered and they were available sooner than expected. Love my new dining set.

Great buying experience. Tess was awesome and super knowledgeable about all the products. Second time buying in 10 years, hoping the new one lasts just as long!

Laura Lovely was so very helpful and patient with our couch purchase, super professional. Go ask for Laura with your next furniture purchase!

The sales person, Jayda, and the general manager, Jason were very friendly, helpful and not pushy. They were very knowledgeable on their products. If we buy furniture again, I would recommend both. Thanks for a great experience!

Mike was great and helping me select my furniture. He has Outstand customer service with no pressure. I am definitely a customer for life.

The staff were super friendly.

Bri provided great service. She was patient and explained everything.

Excellent customer service at Ashley- purchased furniture.

Mike made the shopping experience so easy and helped find me the perfect couch.

The store staff were very helpful

Mark and Jason were amazing and helped us out so much! They helped us on 11/07/24

Mark Galloway helped us find a new mattress for our new home and he was very friendly, kind, and helpful!

Very nice and helpful

Tess was fantastic and Jason was very helpful and accommodating

Awesome customer service!!!

Great selection of furniture and our sales clerk Mark was so kind and helpful.

Bri was an excellent sales person and I enjoyed her patience and kindness. I'll be back!

When we entered the store were approach very friend by Mike in which he help direct us an made suggestions on what we were looking for no pressure sales approach. Then general manager helped us until Mike was available to help us finish with purchase.

Bri was super helpful!!

We had caring and competent service today. - a really excellent experience!

yall so good at selling furniture

Great personality, professional and efficient!!

Tess is awesome

Joy and Jason were amazing in providing us with excellent customer service ! 10/10

Amazing service and very helpful and kind staff!

Eric was very helpful and patient. Highly recommend

Greats service - got us what we needed fast

Great time working with Jessica.

Bri was honest, informative, patient and not pushy. Great experience.

Jessica was great to work with, I’d highly recommend you to stop in and ask for her.

I am writing to express my extreme disappointment with my recent purchase experience at your Miamisburg Ashley Furniture store. Despite multiple assurances from the store manager, "J," that my sectional would be delivered by the first week of October, the order has been delayed significantly. A partial delivery was received on October 10th, but the remaining two end inclined chairs are yet to arrive. When I inquired about the status of the missing pieces, I was informed that they would be available at the distribution center by October 16th. However, as of today, October 15th, Manager J has informed me that the order has been further delayed, and the latest estimated arrival date at the distribution center is now October 30th. I am extremely frustrated by these ongoing delays, especially considering the initial promises made regarding the delivery timeline at the time of purchase. Additionally, I am concerned that I may not receive the $400 gift card that Manager J promised to compensate for the delays. Despite my attempts to confirm this arrangement, I have been unable to obtain any written documentation or confirmation from the store or Manager J. I believe it is unacceptable for a reputable company like Ashley Furniture to make promises that cannot be fulfilled. I urge you to investigate this matter and take appropriate action to rectify the situation. I would appreciate it if you could provide me with a resolution to this issue as soon as possible, including an assurance on the revised delivery date and confirmation of the $400 gift card. Had I known about the potential for such significant delays, I would not have made the decision to purchase the sectional. I hope that you will address this matter promptly and professionally.

Jessica was so helpful! We looked at several sectionals and she was able to fill in all the details of the many questions we had. Also a big thank you to Jason the store manager as well! Everyone was beyond helpful and professional!

Tess is awesome!! Easy to work with! Explained everything well, made the process so simply

Joy was a “Joy” to work with in our purchase. Thanks

Laura was absolutely wonderful! She was very helpful but also allowed us to shop around. We cannot wait to get our new furniture!

We had the pleasure of working with Joy Cowan on 10/5/24. I’ll never forget her first words…”Welcome Family!” And things just got better from there. The kindness, the attentiveness and sincere desire to help us get what we really wanted. It was a super pleasant experience and so appreciated!

Bri was very knowledgeable and personable!

Joy was a fantastic help to us!! We found the perfect living room set for our new house. Their customer service was phenomenal.

Josiah was really helpful! Great place to shop

Leanne was amazing and so much help! Answered all of our questions and more!

I bought two sofas and two rocking chairs. I was told deliver within ten days and delivered one sofa. The second sofa was delivered in another ten days. But the chairs have not been delivered for a month and a half already.

Happy with the service and the new couches.

Fantastic service! Enjoyed working with Jessica. She was great and helped us out tremendously!

Our salesperson was awesome! She took the time to get to know us and our needs to help us find a great mattress!

Great experience, Leanne helped us finance our new living room set. Super helpful, knowledgeable, and a fellow cat lover! Definitely recommend her and Ashley furniture for all your furniture needs!

Leanne was the absolute best. Helped us find our dream couch and center table. Quick and worked with our budget. Relatable and friendly. Ashley has great financing options and 5 star customer service

Joy was so friendly & helpful!

Jessica provided awesome service. very friendly and a pleasure to work with

Jessica is super nice, patient and knows her stuff!

Josiah was fabulous! Professional and not pushy! I would highly recommend!

We came today to Ashely miamisburg and we worked with the most helpful sales person Leanne and Jason her manager and they was very helpful to find exactly what we looking for and they make the sale so easy and they give extra discount we loved the place and the treatment, I totally recommend the please to anyone looking for furniture.

Tess was so helpful and knowledgeable as we purchased our new dining room table. Highly recommend.

Jason and Josiah are amazing! We purchased a couch and we were blown away by the great service we received today! Highly recommend!

Great Collection. We are very happy about the furniture

Josiah Wilkes helped us with an ottoman purchase. He was super helpful and wasn’t pushy. We mentioned a future purchase. He showed us what we were looking for and didn’t try to pressure us into purchase today. Great experience

Their cheap furniture falls apart, but it costs more than cheap furniture, Poor build quality and poor warranty on fixing it.

Jessica was very helpful! She was able to answer all of our questions. Can’t wait for our new furniture to come in 😊

This store has great quality furniture friendly staff and great customer service I will definitely recommend shopping here

Joy was very nice and helpful!!

Great experience bought a new sofa & loveseat combo

Came in to get barstools, left with two bedroom sets for our kids! Laura was very helpful and flexible as we completely switched gears on her! Thanks!

Tess gave us a great experience getting our new furniture thank u so much

Had a wonderful experience shopping for a new sofa. With the help of Jessica, the process was simple and stress free.

Mike M was fantastic to work with!!

Great service and very friendly! Highly recommend shopping here! Ask for Eric!

Josiah helped us get an amazing couch and provided excellent service!

Our experience here was quick and seamless! Everyone was very nice and we received a lot of help. Excited for our new bedroom set!

Gives you space, very accommodating, great experience. Eric MacDonald was perfect.

Laura was very helpful!

Jessica was amazing and extremely helpful when deciding on what to purchase

Tess and jason did a great job helping us buy the perfect sofa and making sure we got the correct one. So appreciated. Thanks

Great service and excellent customer care

Great customer service, knowledgeable staff.

Great experience in purchasing a new loveseat and chair. Explained what I wanted, or thought I wanted, and helped me find the right set. Jared was terrific and Mark helped wrap up the deal!

Diavion and Jason went above and beyond! They paid attention to every detail and answered our 1000 questions!! Thanks for making this experience actually enjoyable!!!

Mark G was extremely professional and helpful without being overbearing. Will be working with him from now on for anything I need.

Visited two Ashley stores looking for a couch & the Centerville location is hands down the best when it comes to customer service! They were great with explaining styles, options, & pricing. Bought two couches from the Centerville store (this team rocks!!!) after leaving the Fairborn store discouraged & frustrated.

This was my first time in the Ashley store and Jared really made me feel at ease during my furniture shopping process. I will be returning to this specific location for all my home needs based on Jared’s welcoming and informative help! As long as Jared is here and associates like him I will be a customer for life.

My boyfriend and I came in looking for our first bedroom set at our new place. We found the perfect set. Mark and Eric did a great job helping us with everything! We left today with our dream bedroom set and super happy with the price as well. Would definitely recommend the store because of the variety available and for the great staff! Thank you so much with your help!

We had a fantastic experience at Ashley Furniture, thanks to Mark! From the moment we walked in, Mark greeted us with a warm and friendly welcome, instantly making us feel at ease. What we appreciated most was that he wasn’t the typical pushy salesman. Instead, Mark struck the perfect balance—he was there when we needed him but gave us space to browse and discuss our options. We had plenty of questions—probably around 20!—and Mark patiently answered each one, providing helpful insights and making the decision-making process so much easier. His knowledge and professionalism were top-notch, and it was clear he genuinely wanted us to find the perfect pieces for our home. If you’re shopping at Ashley Furniture, I highly recommend asking for Mark. He truly made our shopping experience enjoyable and stress-free!

This is the second Ashley store I've been to shop. Today Josiah was very helpful, even carried a coffee table to a different couch. The internet was down but he was still able to process everything for me. Great job, thank you!

Mark was a fantastic salesperson. He was pleasant and very helpful. He made sure we got everything that we needed.

Mark Galloway was a terrific salesman. He was very polite. I would always and highly recommend him to my family and friends

Jared was excellent and very helpful and informative. Will definitely be back in the future!!

This is the BEST furniture store ever. They have very good service and are very helpful. Jessica and Jason are very nice and extremely friendly and helpful. I recommend this furniture store!

Sales folks were helpful and not pushy. Ideal experience!

Our item was damaged and Ashley took great care of us . I would remand Ashley's to anyone. The people that brought it to us was great also. Thank you

Jared was amazing to work with! 10/10

Very helpful with deciding on a mattress, would definitely recommend

Very helpful staff…all work together well. Great sales!!

Very good place. Sales person is also very good.

Excellent customer service! Very helpful team and easy transaction!

Very accommodating, good service!!!

Absolutely wonderful ❤️ Helped sooo much! Made a overwhelming situation so easy!!

Very knowledgeable staff, Eric got me fitted for a pillow and a mattress that I can't wait to try out. Everyone was very friendly and the store was extremely clean and well taken care of.

Laura was wonderful and helped me pick some really awesome pieces for my new apartment!

I just purchased a TV stand from Laura at Ashley Store. She was so pleasant to work with.

Laura was super helpful!

Amazing service! Bought our couch and mattress from Ashley. The sales associates are so knowledge and kind! Highly recommend.

Jessica was wonderful. I was in need of a mattress fast and she was so helpful. Thanks Jessica!

Jason was fantastic, we walked in the store and had everything we needed and more in 30 minutes! And the coolest couch I've ever owned!

Eric was very helpful in finding me a new mattress for college!

Very helpful and friendly.

Laura was extremely helpful and accommodating during my shopping experience at Ashley.

Jessica did great helping us pick out our couches and new table!

Eric was very helpful!

Great service and friendly staff!!

Great experience!! They gave us a great deal! Very helpful not pushy either!

Tess was great! Easily bought all my furniture for my bedroom and she helped with measurements and all the little details. Highly recommend!

Mark Galloway, no pressure salesman, knowledgeable about products, friendly and professional.

2018 - thats the year we moved in to our new home and went furniture shopping and loved everything at this Ashley store. From then we have been going to this store and all sales team has been very kind and supportive as well. The furniture has stayed well and there were never any issues. Today, i needed some more stuff and Matt was very helpful, we even got back a credit for not using the furniture protection that we had purchased as per their contract. It was easy breazy and the best decision to shop at this Ashley store. Thank you to everyone here !

Jessica was a great person to work with. I'm sure I will be back to shop with her

Mark was very helpful with my purchase. He was patient and showed me several options!

Josiah is an awesome sales person!

Friendly and knowledgeable customer service. Jessica was very helpful.

mark was a great salesman and helped us with everything we needed! We recommend anyone ask for mark when shopping for furniture or mattresses!

We just stopped in to ask a question and are leaving with a new mattress and bed frame. Jessica was so helpful and walked us through every step of the way. We walked out with great products with a price we were comfortable with.

Great personalized service!

Manager Jason give as good price Jessica sales person excellent

Great furniture for great prices! Jessica was great to deal with

Jerome was very friendly and efficient. Very quick checkout with Jason's help. We will be back again and will tell others how great they are!!!

Josiah was very helpful as we were shopping for furniture. He was able to answer all of our questions and was very patient and knowledgeable about the products as we were picking things out.

Jessica is best sales person

We stopped here as we had purchased a purple mattress elsewhere. And we were shopping for our second purple mattress. I found the team here to be honest and fast and efficient and knowledgeable. Don’t waste your time anywhere else. They are great….

Josiah was very helpful would recommend the store and asking for him.

Great help

I recently had the pleasure of working with Mark Galloway at Ashley Homestore in Miamisburg, and I couldn't be happier with the experience. From the moment I walked in, Mark was attentive, knowledgeable, and genuinely interested in helping me find the perfect furniture for my home. He took the time to understand my needs and preferences, offering valuable suggestions without ever being pushy. If you're looking for quality furniture and exceptional customer service, I highly recommend visiting Ashley Homestore Miamisburg and asking for Mark Galloway. You won't be disappointed!

Eric was very very helpful! Give him a raise!

Mark was very friend knowledgeable. I appreciate that he let me browse on my own. They worked with me to get what I wanted at a price I was happy with.

Staff was extremely knowledgeable and helpful. Easy transaction. I'll be coming here for future purchases! Thank you!

Mark was so patient and knowledgeable! Mark was easy to work with; a great experience!

Very helpful and kind.

Laura was great! She didn’t overcrowd us when we were shopping or pressure us to hurry and buy things. She was patient, answered all of our questions, saved us some money and worked hard despite technology issues trying to get our furniture to our house quickly! She even moved a piece of furniture for us to see how it looked with another set. We felt like we were in good hands making such a large purchase. The store was also very nice, clean and the prices were cheaper than even some of the online prices.

Great service, wonderful to deal with!

Jared was amazing! He was so patient with me as I went back and forth laying on four beds that I was trying to decide between. He was so knowledgeable, immediately knew the pros and cons as soon as I inquired about the differing types of mattresses. He was also able to extend the terms to help me get to a manageable monthly payment!! He mad my experience amazing!

Great service and Matt was extremely helpful. Very excited to receive my new couch!!

Jessica was so wonderful to work with! She made our shopping experience so easy. Highly recommend!

Matt was great at helping us find what we were looking for without being overwhelming. We got a great price during the memorial day sale

Jared and Matt did a wonderful job, very helpful and friendly

We had a great experience with Jessica today. She was very knowledgeable and professional. I would highly recommend you visit Ashley furniture.

Jared provided great service; he gave us space to consider our options for furniture. So, we’re satisfied with his help! If you go to Ashley’s, then ask for Jared!

Mark was very helpful and kind. It was great experience!

Recently Just Purchased New Couches , Laura was very helpful & attentive. She greeted us nicely & helped us out till the very end.

Our furniture buying experience today was great Working with Jessica made the purchase process easy and enjoyable. She is really great at her job! We will definitely return the next time we are looking for furniture. Thanks, Jessica!

Laura was great at helping us make our decision on purchasing a mattress an base!

Couch was very nice. Delivery was prompt. I would definitely shop there again.

Tess was absolutely amazing assisting our family find a kitchen table!! Also, pretty good protection plan for the money, check it out!

Thank you, the staff & rep Eric were amazing. They are incredible!! Happy 4th…

Eric and Josiah were a great help. We came in wanting a different item, and left with something much better. Price was incredible. Highly recommended.

Very helpful and nice. Got everything taken care of for us. Highly recommend

Mark at store 20 was great! Very knowledge and hard working.

Great buying experience with Eric!

Mark was outstanding!! Very professional and helped with options with furniture! Will gladly return to this location in the future!

Laura was great to work with! Didn’t feel pressured at all! Very satisfied and highly recommend!

Jared was our guy these evening at Ashley and he was great! He gave us our freedom to shop and only came to us when we needed him. We left Morris tonight furnishing our whole basement, thanks to Jared!

Our Experience with Jessica was seamless and easy. We were able to find exactly what we wanted.Thank you.

Perfect work

Great items great service. A+

Josiah was awesome and very helpful. He made the sale very easy and comfortable.

Very nice store and our helper Tess was very helpful,nice and professional, i definitely coming back.

We love Ashley Furniture! We were greeted and given plenty of space at the store while also being readily helped when we needed it. The delivery was short and sweet; our furniture was well-packaged with no issues. Awesome experience!

Do not like not talking to human about order always directed to internet.

Large store, Good experience , good collection and excellent staff. Good customer service. 👍

Friendly staff. I love my new artichoke! Even went to space with zero gravity! Laura was super helpful and fun! Thanks guys! Great experience.

We came in to browse mattresses and the customer service rep Laura was fantastic and showed us how to get 0 gravity on the mattress! 12/10 recommend!

Great service and friendly employees

Tess was super helpful as well as knowledgeable!

Since our first experience in this store, the staff has always treated us great. This store offers a completely different experience than any other furniture store. We’ve purchased 4 different times now and will only go to this store for furniture. They don’t try to upsell or pressure you to purchase anything. They listen to your needs and accommodate. Sarah was our sales rep the last 2 purchases and she was phenomenal!!!

Great service love my new sofa

We worked with Matt from Ashley and he was fantastic! He answered all our questions and never pressured us to make any purchases. So happy with my new couch set and can't wait to enjoy them for years to come!

Everyone was very helpful, answered all of our questions, and worked to meet our needs! Tess was fantastic- patient with us as we kept changing our minds. She was upbeat and helpful. Great experience!

Everyone was very nice and helpful. We were allowed to walk around and look at tables without being pressured. The deliver guys were just as nice too.

Jared was very helpful while we were looking for a recliner. They didn't have one we really liked. He sent us to a sister store that had one in stock. Great customer service at both stores.

Nice furniture for my patio

Matt was great!!!

We bought a sectional, Chris and Matt were more than helpful on our purchase. I will definitely be coming back here and having my kids make a trip. 5/5*

Fantastic experience at Ashley Furniture! The sales associates were so helpful and did not put any pressure on us to decide. They clearly explained financing options/promotions and gave us time to discuss the major purchase in private. Once we decided to move forward, they made sure we were fully satisfied and explained next steps. Furniture was delivered on the date that was promised and arrived in pristine condition. Very professional - we will definitely be back on any future furniture needs.

Alyssa Kay helped us during our purchase. She was amazing. We were very lucky to have her expertise.

Eric was so helpful in helping us with furniture for our new home ! Always felt welcome when we came and shopped !

Found the perfect couch at the best price. Our salesman was great!!

Alyssa Kay was amazing and so helpful! She helped us pick what would work best for us and got us the best pricing, we never felt pressured like you find with some places. If you are going to Ashley's definitely ask for Alyssa!

Allie was so sweet and so professional!!! She helped my sister and I find the exact items for the gifts we needed!! We definitely felt appreciated as customers and we will be back!! Thank you Allie for being so very helpful!

Allie was so very helpful finding the items I found online. She was super sweet and professional. Please ask for Allie if you go into the Dayton store!

Alyssa was such a great help in assisting me in picking out the right furniture for my home. Very informative. Highly recommend. Thank you for all your help.

Mark was a wonderful person to work with. He got us set up with what we needed and was very pleasant to work with. He had an easy going way about him and let us look around, but was super helpful at the same time. I would definitely come back and see him for home and furniture needs. Thank you, Mark!

We went into the Miamisburg location to begin our search for a recliner. Matt greeted us immediately upon entering and was happy to assist us in finding a chair we felt good about owning. I used to work in furniture and consumer electronics sales and I understand how things should go and unfortunately how seldom that is the way things turn out. But this was the exception. Matt was TREMENDOUS to work with. He was knowledgeable, he was patient, and he went out of his way to not only take our order, but to also look for our best purchase avenues regarding discounts, terms etc. As a result, we not only selected and purchased a recliner that we love and cannot wait to have delivered, but also a rug for our living room, a bench for our dining room set, and accent pillows. Matt is even assisting in getting us service for a chair we bought a year ago. I’ve dealt with Ashley for years now.. our furniture we have would support that point. But this is our first time with Matt and I can promise, he will be “My furniture guy” from here on because HE WITHOUT DOUBT, understands how this process should be for a customer and does everything imaginable to make that happen.

Mark was great and will ask for him every time

Vince was very helpful and patient. I asked a lot of questions and he was very patient with me. Easy buying experience and the whole experience was excellent..

Mark is the best salesman ever. He is so patient, never pushy and always willing to do go out of his way for the customer. We saw him two years ago and I remembered him immediately. Chris was nice too. He picked up our blankets

Jared Story assisted us in what was the quickest, hassle-free furniture buying experience I have ever been a part of. There was no upselling, we got exactly what we wanted and for a great price.

The shopping experience with Steven was excellent!! He went above and beyond to make sure we were happy. Thanks Steven!!

Jared was extremely helpful in getting us our new couch. He is a professional employee that genuinely wants to help you make the right decision. This staff deserves anyone’s business.

Vince worked with us to find the perfect pieces for our new home. Further, he helped us with price to ensure we had a complete, matching set. I would highly recommend seeing the people there for your home needs.

We went in to get a new table for our new house. Vince was extremely friendly and helpful but didn't make us feel pressured to purchase. He was very patient while I changed my mind several times (haha), but we ended up with the perfect table and are very happy with our purchase!!!

We have been looking for a new couch for awhile and once we came into Ashely Furniture we immediately found ours! Jared was SO helpful and nice. Thank you!

Staff was professional and very helpful. Vince went above and beyond.

We always purchase our furniture from Ashley furniture! Excellent costomer service ! Ask for Matt he will meet all your needs ! Quality of furniture is excellent and they back up everything they sale! So shop Ashley Furniture by Dayton mall and ask for Matt

Great experience!!!

We had a great experience at Ashley! Our salesperson, Eric was very helpful. We are looking forward to getting our new furniture!!

Josiah was a great sales guy!

Eric helped us out and exceeded our expectations.

I can honestly say after browsing every furniture in Dayton I am so happy I came across this store! So happy with my purchase and they got me the best deal for quality furniture!! Ask for Steven and he will get you taken care of!

New exactly what I was looking for. Material color and price. Great help. In and out in 15 minutes. Very professional and a beautiful store. Thank u for a great finish to my shopping day.

Thank you Jarrod and Matt for helping us find the right sectional & recliner. You were both amazingly patient beyond professional while we checked every recliner sofa and sectional available! It worked out! We look forward to cozy and lasting comfort from our Ashley sectional set. Thank you for All your help ! We can hardly wait for delivery!!

Came to just window shop for beds. Met Matt who was very patient and was not pushy at all. The best salespeople are ones who don't hover or try and sell you the most expensive item. He is that person. Very kind and easy going. We settled on a mattress. There was initially an issue with the discount and Matt had to get his manager, Chris. I had to purchase a pillow and mattress protector for the 90 day better sleep warranty to be vaild. When I jokingly complained about only having one pillow the manager said to just throw in another pillow for free. These pillows are not cheap. That kind of service you just don't get. It's not about throwing in something free it's just about making sure you're happy. They definitely have my business

First day we stopped in to scope out what we wanted, and Matt took great care of us. He had great patience with us. Went back the next day to make the purchase, Matt was not available, so Eric took care of us. Everything was easy and no pressures. Was a great experience. We definitely recommend this store for anyone looking for any type of furniture.

Jared was absolutely great with helping us with our furniture purchases and giving us great deals as well! Will definitely return in the future!

Always professional and allow you to shop ready to answer questions and help at any time. Quality furniture that fills our home.

Very friendly service. Great deals also. This is my third time making big purchases

Awesome experience, Jared made sure we got a great product for a great price. Fast and simple!

Customer service was unmatched! I went in to get a couch and came out with the perfect one for my new apartment, and got a few other things I needed. Jared was absolutely amazing in getting me a great deal! He really took his time to figure out what I needed and what style I liked. If I ever need to get another piece of furniture I will definitely go back to Jared!

Very friendly staff; no pressure sales; great prices

Matt was very helpful and kind. He was helping choose which chair best suits us for our best liking. When you come into Ashley it is a very clean and a chill environment. Would recommend you come here

Super quick and easy purchase!!

We were greeted at the door and they helped us find exactly what we wanted immediately! So happy and it was the easiest Black Friday ever!

Services are great! Josiah was a amazing help for my boyfriend and i!

Good customer service, Mark was very friendly and informative. Good selection as well.

Mark gave us great costumer service. Enjoyed our time shopping for new furniture!

Mark was great and knew exactly what we wanted as soon as we walked in.

Mark was a great help! He got us an awesome price!

We purchased a new mattress at Ashley from Mark - awesome service! Thank you!!

Great sales guy very informative. Go see Eric

Mark Galloway helped us find the perfect sectional for our space. From the minute we walked in to sealing the deal, he was beyond helpful and we will definitely be back for any future purchases.

We came to the right place and interact with a wonderful young man name Steven. He was very professional, informative and showed great compassion for his work and customer. We lefted feeling pleased and planned to come back soon. Thanks again

Great service !!! We’re not too pushy at all.

All associates were busy so the general manager of the store, Chris helped me personally! He was amazing!

Jared was great

Jared Story was a great help. He was attentive and answered all questions we had. I would highly recommend him.

Josiah and Steven took great care of us and we ended getting some great furniture!

The service was exceptional. Mark was awesome, very friendly and helpful. We will be shopping here for all of our furniture needs! Highly recommend.

I always hate furniture shopping because you just can't shop in peace. This location is other wise, I was left alone to do my own thing (which I love) and when I needed help Mark helped me. He was wonderful, their was no pressure. Thank you guys!

Made everything super easy. Not pushy and was extremely helpful. Would definitely recommend!!

Great experience with Matt at Ashley Furniture. Found what we needed quickly without hassle, and even what we didn’t need. Definitely recommend.

FANTASTIC SERVICE and price was great.

Josiah was friendly, helpful and great to work with! Thanks for the exceptional service!

Mark was very friendly and low pressure sales person. Appreciate it!

Mark was an amazing I highly recommend seeing him when going in to ashley!

Matt did a great job. He was very helpful and knowledgeable.

Steven was a great help in our decision to purchase new living room furniture. Absolutely great guy to work with and absolutely no pressure to purchase anything. We took two different visits to make our final decision/selection. Highly recommend Ashley and Steven.

Awesome experience. Highly recommend. Jared Story amazing to work with. Thank you

Steven provided top notch customer service directing us to products that allowed us to get the items we need while also being mindful of the budget we had when we came in the door. This is the kind of experience that will keep customers coming back for years to come.

Matt was great and super helpful!

Steven did an amazing job with our family. He let us take our time and find what was best for us. He deserves a raise and a promotion.

Steven did a FANTASTIC job taking care of our shopping needs for our new living room furniture. He should get a pay raise for GREAT customer service.

Mark Galloway helped with my purchase. His support was exceptional and his assistance was great. Great furniture experience.

Matt was amazing ! Very helpful & patient with us !

Steven from the Miamisburg, OH store was nice , no pressure and extremely helpful.

Jared took great care of my family and I! Great service!

Steven is an awesome associate and was a great help in helping us pick out our living room set

My wife and I were assisted by Jared. He is very kind and patient with us. Jared took time to explain features and comforts of the mattress we were purchasing. Thank you Jared for your exceptional customer service.

I had an amazing experience at the store. Allie was my rep and she was very professional and not pushy. Allie listened to my needs and helped me to figure out which living room set would be best for my needs. The price was phenomenal as well. Very good experience!!!

Josiah was very knowledgeable. He was friendly and patient with my difficulty making a decision. I'm leaving happy and confident I made a good purchase.

Mark is the best salesman!!

We came in not knowing exactly what we wanted and Josiah was super friendly and helpful!

Mark was awesome to work with and ended up giving us a great deal!!

Steven was amazing! Took care of our needs immediately. Sorry I wasted time going elsewhere! Highly recommend!!

I came in here looking for a couch for a very specific space and purpose and Steven helped me find the perfect piece quickly and right in my budget! Would highly recommend coming here

Fantastic help from Alyssa with the sofa.

Great service. Friendly, but not pushy. Highly recommend.

My salesman, Mark, was very personable and knowledgeable!! I recommend him to anyone wanting/needing furniture!

My sales person, Mark Galloway, at Ashley Furniture at the Dayton Mall, made my whole shopping experience fun and enjoyable. Wasn’t pressured to purchase, great customer service. Can’t wait to receive my furniture!

Mark was a very personable, friendly, professional, honest and caring person. I was very comfortable talking to and explaining what I wanted. He was available when I when I had questions. Hwas

Mark was amazing. He greeted us at the door and helped us get exactly what we wanted. The 1st time we came no one greeted us or helped us. I'm glad we came back and got Mr. Mark. We will definitely return to see him again.

This place is the bees knees 🤩

Great deals on the Labor Day sale.

Amazing customer service and beyond friendly. I highly recommend this location. Steven took awesome care of us and help us pick out what we needed for our home. 10/10 Highly highly recommend!!!

Superb customer service! Serviced by Matt & Chris, heck of a team!!! Thanks guys!!

Awesome store! I came in about 20 minutes to close looking for a particular item but thinking it only came in black. Steven was super helpful and let me know it did come in white and looked it up for me. I managed to snag the last one in white! So glad I came in when I did. The buying process was super simple, fast and I am looking forward to my couch being delivered next week!

My experience was outstanding! Steven and Chris were wonderful to work with. There was no pressure and I was free to shop, which I greatly appreciated.

Steven was great!!

We have been into the Dayton Mall location multiple times and have always had outstanding and knowledge service. Eric the sales manager and Alyssa the sales associate have both helped get us furniture and financing of our choosing. There was no high pressure sales or pushy speeches. Just professional, understanding, and efficient service. Thanks for all your time and effort.

We had the best experience in this store. Alyssa and Eric are kind and patient with walking around the whole showroom to ensure we were able to see each furniture set that could meet our needs. If you need furniture come see them at the Dayton Mall store.

I'm not one to complain but it's hot as hell in this store. I saw 2 elderly couples give up on looking at furniture while I was in there. The heat really doesn't bother me but I could tell it was bad enough to chase off other customers. I really feel for the employees in there because they looked miserable. Not a good look when you're not providing ac to employees or customers during the hottest time of the year.

Matt and the staff were wonderful to work with! I would recommend anyone who is looking for furniture to stop in & ask for Matt!

Store was immaculate. Sales team was cordial and responsive. Great service 👏

They really have some nice furniture. I took my mom there to pick out a new couch. The prices were pretty reasonable. The staff were very polite. The store is very clean. If I have to say one thing, felt like they needed to turn the air conditioner on lol. But beyond that that wouldn't stop me from recommending this location to anyone.

I am very pleased with the entire experience with the purchase of a new recliner. The sales person was extremely helpful in providing the details of selecting the perfect chair. The delivery team was polite and helpful in placing my new chair exactly in the proper place in my home. I would definitely use this store for future purchases.

Bought a couch from them. When the delivery people showed up they claimed they couldn't get it up the stairs of our apartment building and would issue a refund. Called store, was told they should be able to take the back of the couch off and reassemble it once upstairs and they would call me back. They didn't, so the next day I called them and was told they had sold the couch to someone else and it would be a while before they could get another one in (already waited 2 weeks for the first one). Already gave away my old couch to make room for the new one prior to delivery, now I have no couch and a family with no where to sit in the living room so I figured I'd go get the cash back that I paid and buy a couch somewhere that can deliver asap. Was told I would have to wait for a check to be mailed to me, and it would take at least 5 days. Appreciate all the help Ashley, you guys are awesome.

Overpriced

Bought a recliner in October of 2022. The one on the showroom floor was very comfortable, the one delivered to us was hard as a rock. The head rest area is more convex than the one on the showroom floor. I visited the store a few weeks after delivery to compare the two and the salesman told me mine would "soften up and be more comfortable with time" I tried to reach out to Ashley the manufacturer and was told it was not there product, despite the fact the store I was in says Ashley furniture and the salesman said it was Ashley. 8 months later the recliner is still very uncomfortable and has not softened up, and this recliner has a lot of miles on it as I slept in it for a few months after surgery. This is the second time we have had an issue with an item we purchased at Ashley, never again.

As soon as I arrived Allie greeted us with a smile and was eager to help me. She was very professional, taking as much time as I needed to answer all my questions. Chris, the store manager, was also very enthusiastic and available to work out all the details of my furniture purchase. I definitely recommend Ashley Furniture and this location for superior customer service.

Great working with Vicki, she is the best Quality and price is another great thing about Ashley furniture.

We had a great experience with Josiah. Would highly recommend.

Thank you Mark The Furniture Dude for helping us get the right mattress and at the best deal! We can't brag enough about this store and their associates! So glad we found you all

We absolutely love this Ashley store and their employees! Chris took great care of us today, explained everything thoroughly and went above and beyond to get us the pieces we wanted! We won't go anywhere else for our furniture needs. Thank y'all so much, you guys rock!! We'll definitely be back soon.

Super friendly staff. Great selection of high quality furniture

I bought a new couch and recliner was extremely happy with my purchase. Customer service, sales, and delivery were all prompt and professional. Highly recommended.

Great customer service!! Shout out to Baraa Ali who helped us getting great reasonable prices.

Sales person was great, not pushy. Those who delivered my couch were friendly, careful, and professional. I love my new couch. I'm glad I decided to pop into Ashley's.

Steve was awesome to work with. He even gave us tips for the cats. Got a great deal on a mirror in the process thanks to Chris.

Baraa Ali was great. Let us browse and talked with us normally instead of sales driven. Worked with us on pricing a floor model and also pairing a rug with our new sectional. Definitely recommend ❤️

Baraa was amazing and made this experience so easy and effortless. I have been diagnosed with brain cancer recently and unexpectedly got scheduled for surgery late notice, I needed a reclining sectional In the next two weeks and she made it happen for me when other furniture places have turned me away. I am so thankful for her and will forever be an Ashley customer!

Barra was very helpful and kind. Very low pressure sales

I just visited the Centerville (Dayton Mall area) store. My sales person, Stephanie, was amazing to work with. She showed me options that were similar to what I liked provided quotes on all 3 sets. She was super friendly, knowledgeable and accommodating. This was the first time I’ve been in this store and I highly recommend visiting and asking for Stephanie!

Great service! Baraa helped me find just what I needed and was so sweet! Definitely recommend, if you can get your costumer service through Baraa, I'd encourage you to! 🙌😊

Baraa at Ashley Furniture took very good care of us and we were able to find exactly what we needed with her lovely assistance. 5 stars!

Mark G was incredibly helpful and knowledge. I would definitely recommend shopping with him. *Edit* Ashley furniture has still not delivered my furniture, despite confirming two separate delivery windows. Nobody called to cancel or anything, they just didn't deliver. I've taken time off for these missed deliveries and will likely have to take a third day for Ashley to maybe deliver this next time around. Mark was still very helpful as a salesman but the company delivering the furniture for Ashley is pathetic. I'll update rating if/when they ever deliver the furniture.

Wow! Amazing service from Steven H at Ashley in Miamisburg. I would have never expected such service from a furniture store, but as soon as I met Steven, I knew I’d be buying my furniture from Ashley that day… and indefinitely as long as he’s there! Steven took care to listen to my wants, showed me around, and made me feel like a meaningful customer. He answered all my questions and was extremely knowledgeable on stock. Not only did I receive phenomenal service that led me to buy from Steven the same day I walked in… but then he sent a thank you card with a personalized note. Just floored by this service. I’d recommend Steven at Ashley to anybody!

Chris Gallienne is the best furniture salesman I've ever dealt with. Super helpful and polite. He's the man!

Baraa was wonderful to work.

Be careful with stated delivery windows and availability promises

Vickie was very personable and patient with us as well as knowledgeable about the products we we requesting. Definitely will recommend for future purchases.

Steven Hasser was an absolute joy to work with. He went above and beyond for me; finding exactly what I was looking for and making great recommendations for my space. So much so, that I ended up purchasing more than expected on my trip and am planning another visit. Overall, he just comes across as an authentic and hardworking sales professional. In addition to all that, seeing him interact with his colleagues, it seemed he brings a lot of positivity to the workplace too! Thanks Steven!

Very helpful and patient. She came in on her day off to help us out. We will be back.

Steven and Chris were great! Made sure we got the best deal, were nice, and weren't pushy which is always a plus.

Great job, no hassle, no following us around thank his,, overall great experience with Josiah would party with him in the future.

Baraa Ali is just the sweetest sales human ♥️ no pressure but was there for me when I needed her. Loved seeing a young strong woman in sales doing her thang! Thank you Baraa!

Brenda was great in working with us to get a price match with the same item online. She was extremely friendly!

Steven gave us great service, and a good item.

We went in the store to look at a piece of furniture that I have had my eye on for a while,Josiah Wilkes helped us and he went above and beyond to make sure we were satisfied,he answered all my questions regarding price match and protection plans,he was very helpful and patient with us,I will definitely return and ask for Josiah!!

Josiah greeted us immediately with a smile and eagerness to assist. Once we informed Josiah of what we were looking for, he gave us the space to look and compare. This was HUGE! Ultimately we found exactly what we were looking for! Thank you Josiah for wonderful customer service!

Steven H. was wonderful! He did an amazing job for it being only his second day! We’re very satisfied and highly recommend!

Eric and Brenda were very informative and nice, helped us choose what purchase to make including a better deal - thanks!

Dani did a great job helping us custom configure our dream sectional. She walked us through all of the protection benefits and helped us get everything exactly as we needed it. This is our second set of Ashley furniture and it’s always great!

We have had so many problems with this store. They cancelled an order multiple times without contacting or refunding. They also forgot a piece of a couch upon delivery then brought a broken piece and assembled it wrong. This took 4 months to resolve. The warranty they sell do you also does not cover what they tell you and it is almost impossible to contact the right customer service for that. Do not buy from this store their customer service is horrible.

Quick and easy purchasing from Josiah

Great customer service. Great sales event.

Purchased a sofa and a love seat today from mark and he gave us excellent customer service, we will definitely be back when we do the rest of our house

Very easy to work with and great customer service.

We had great service and very informative

Vickie was fantastic and very patient while we made our decisions. We will definitely be back!

Josiah was excellent with customer service!!!!

I was really pleased with my service by Chris at Ashley store today. He was at the entrance and served me with great assistance and my order. Thank you

Chris G was our salesman and he was awesome to work with. He helped us to get exactly what we were looking for. Would definitely recommend working with Chris!

Chris at this location was very helpful and kind! Made our buying process simple and fast. All staff are friendly, highly recommend!

Great service!!

Dani was excellent to work with! We found all the items we can in to check out.

Dani was great to work with. She helped us get everything we needed for our new home.

Ashley is a wonderful place to go for furniture. The prices and warranties are great. Chris was so helpful and friendly. We will definitely be back the next time we need anything for the house. Thanks Ashley! Dayton has a great team.

Vicki was the best saleswoman we have ever had the privilege of knowing. My husband and I are getting our first place together and we desperately needed it. Vicki didn't smother or hover over us and thats exactly what we wanted in our shopping experience. She did introduce herself though, asked our names and remembered them. Thank you Vicki for making our first furniture buying experience special

Dani was super helpful and patient with us and our chaos of children. She worked with us to design a dining package that would fit all of us. If you want no pressure sales and service, see Dani at this location :)

Dani was amazing! Thoroughly and patiently explained the entire process of purchasing our new dining room table. Go see her and you could have a great furniture buying experience as well!

Chris was extremely helpful and kind. He was completely honest with us which is rare to find in a salesman. Our kitchen table was a great price and quality and is ready in just 2 weeks! Highly recommend.

Better have plenty of money.

Super polite and knowledgeable! Unlike most sales people, Dani was patient and helpful!!!

Our sales associate Mark went above and beyond to help us get exactly what we were wanting for our new home. We will shop Ashley for all of our home furnishing needs!

This is absolutely the worst experience I have had purchasing furniture. My items were supposed to be delivered on 12/4 (purchased and paid for in October). By 12/8 only half of my items were in stock so I scheduled delivery for what was available. My table arrived missing parts and the delivery crew left it in pieces on my floor. The only way to communicate with customer service is to fill out a form that they will respond to within 72 hours. The response is always the same, they say they've ordered parts but will not give me tracking, or let me know when my items will be here other than the standard 14-21 days they've been saying over and over again. I called the store today and was told someone would call me back, but they never did. They have a table on the showroom but won't give me the parts off of that, although they charged my credit card for the entire order in October. Please do not shop here, it's not worth it.

Delivery drivers refused to take different route to deliver product and told me to reschedule as if rescheduling will be an asap appointment, it is a lengthy wait time.

Will was super personable and welcoming when we walked in! We were in great hands and are excited about our new couch!

Laura, the GM, was very helpful with my order today. I must say the corporate customer support team is lacking and their system is terrible, but the store staff has been amazing. Both Laura and Chamaria have personally helped me when customer support did not. Ashley is lucky to have them taking care of customers.

Poor experience after all- bought 2 mattresses- one a tempurpedic and adjustable base. Policies were not clear. No call for delivery, just showed up. Base power cord only half there. Delivery guy called the warehouse, they said another whole base had to be ordered. So no power!! Salesperson said it couldn’t be ordered for another day! Saddened one was found at the warehouse!! Put it in the mail! No coming back to put it on. Post office brought it 5 days later with Postage Due before I could get it!! Then figuring out how to put it on, mattress had to be taken off again- two seniors with a bad back trying to manage!! No extended legs came either the salesperson promised- had to order myself! Second King mattress to be delivered, 6:30 am to 9:30 am time frame given! WHO delivers mattresses at 6:30 am- my Sick spouse had to get up at 6am for the delivery. Tempurpedic mattress hard as a rock, my arthritic hip wouldn’t take it- They refused to take it back- must wait 30 days for exchange only.. I wouldn’t have bought one!! A break in period! 30-45 days. Whole experience a nightmare!! And try getting anyone on the phone!!!

Your one stop for all furniture needs in Dayton. Don’t look anywhere else. Superb customer service. Ask for Will…. He takes excellent care of customers.

Ashley is an AMAZING place to go! Everyone there is super nice & helpful!

Salesmen were curtious, and store was very clean and organized. Got my dream set, thank you so much.

Every person we worked with was wonderful! Easy and effortless! That’s why I continue to purchase from Ashley’s again and again. Their furniture is amazing!

Thank you to Josiah Wilkes for being patient with me while searching for the perfect addition for my home!!!great guy great store great experience .

I ordered a stand. I saw it in the store and loved it. It was told to me by Robbie that it would be put together in my home. It was already assembled when they dropped it off. And it has scratches all over it. Try to contact someone all day yesterday with no success. I'm sitting in the parking lot at 9:56 wondering what they're going to do about it

Excellent help. Good quality furniture at good prices.

Josiah was extremely helpful and knowledgeable. We will definitely be keeping our business with Ashley Home Furniture!

My husband and I purchased an adjustable bed per Erics advice. My husband has serious snoring issues and a heart vale. Eric explained to us that this type of adjustable bed would not only help his snoring issues but also very safe and healthy for his heart. Seeping with your head slightly elevated is much healthier than sleeping with your head flat. Well Eric was 100% right! This bed has been amazing! Thank you Eric!

Beautiful

Let me just start off with I will never shop at Ashley/Morris ever again. Not only did they completely screw up everything, they have been a nightmare to deal with. First it started with almost shipping the wrong order. Secondly, they said l was getting a delivery that wasn't confirmed a week later. Now, after going rounds with them, it's now another week out because of the salesman Robby didn't do his job. If it weren't for them being the only furniture store of "quality" around, I would of said screw them. Never again will I spend a dime with them. Buyer beware!!!!

My mom n I love Vicki there, she's funny n smart. Always there and always friendly. I would only choose her, because she really is a problem solver that always pleases my picky mom.

Disappointed in the inventory.

The most ridiculous business to deal with!! Absolutely no communication, the amount of lies told to me about our delivery date was unbelievable! When I did get ahold of someone the lady thought she had me on mute and I heard her say "what should I tell this lady" I will never deal with thus company ever again!

Ashley is really really really really bad!!!! I bought the bed last November,but i still didn't get it,every month i got there to check the status,every time the only reply is next month from Jan. I'm very disappointed,i will never never buy anything from Ashley!!

Over priced on most stuff. Bathrooms were smelly and not so clean.

Ordered a Sofa Loveseat, 2 end tables and a Chair totaling over $3500. I was told 3 months to deliver which is what we were quoted. The end tables we ordered we were told were in stock at warehouse and would be here by the end of June. I was called two days ago to set a deliver for July 2nd. I confirmed then was called and told that was cancelled and they did not have my end tables. I was told it would now be first week of August. I called to complain about the change and was then told 4 hours later it would now be Sept. This is 6 months after I ordered the tables and the exact opposite of what we were promised when I bought the items. When I tried to call the store I got a voicemail system that is full and when I called customer service to speak with a District Manager I was told the local store manager will call me within 48 hours! Horrible customer service when you spend that amount of money!!!

Ordered a sectional and bed frame in late Feb/ early March. While it took months for them to be delivered, my big issue is with the wrong item being ordered, delivery team being unhelpful, and management not doing much to help either. We ordered a RAF sectional. Emphasized that it needed to be RAF to the sales people in store. The first delivery we received was the sofa portion, but it was the opposite side that we ordered. At least that team was nice enough to unwrap it and see it was also damaged. Once the next delivery to bring the right order came (and take the incorrect damaged piece), we unwrapped it ourselves and saw they gave us two sofas, no chaise. Ran outside to flag down this delivery team and they said to just call customer care. All management is willing to do is waive the $99 delivery fee when it’s taken 2 months and 3 deliveries to get the correct sectional (we already spent the money on the protection plan for stains and damages too). Unreal. I won’t buy anything from Ashley again.

Jacqueline was Very helpful... Showed us multiple options! Great pricing too!

Does Ashley Furniture keep a list of transactions a customer has had with them? If I called them, would they be able to look in the system and see what I purchased from them and the price? Thanks.

My product was supposed to arrive 4/26, here it is 4/28 and no products.

Sales woman Jackie was so helpful and informative on all furniture we looked at. After placing purchase, the next day we realized the sectional would not work in our den. We called and went back the next day and customized a sectional that would fit perfectly. We didn't like the ottoman, so she is on a look out for the style and color we prefer.

Mark is so helpful and has gone above and beyond for us. I really appreciate him keeping us updated on our items and available any time we had questions. We love our new furniture!

We called and went to the wrong Ashley's. We bought over $7,000 and all we needed was a castor that broke off our coffee table. Finally they said we need to call the Warranty dept. My husband's just bought one wheel for $40.00. We will go somewhere else in the future.

The ashley store in miamisburg ohio is by far one of the biggest stores I have seen. Jackie our sales lady took care of us well. She could picture exactly what I needed for our den area for a couch. This place was a comfortable place to be at with no pressure at all.

Mark was absolutely phenomenal at the Dayton store. He went above and beyond to help us with our furniture. He was so nice, professional, and genuine. Laura the manager was also wonderful and helped us so much. They both made sure they were doing everything possible to help us and assure we were happy with our purchase.

Sales person very helpful, good selection

I came to Ashley because my daughter bought furniture from here and its very nice. They have a great selection of items and the prices weren't bad also The sales people were not overbearing but very helpful. We will be coming back. Thank you

Where to begin… if I was able to give no stars I would. I was prepared to order 2 living room sets, and a bedroom set. However my experience with Mark was down right disgusting, disrespectful, rude, and discriminatory!!!! He had the nerve to ask if my child had a disability after he was using an assisted device in the store. First of all it is not Mark or anyone’s business if my child has a disability!! After telling my child whom had a sports injury and also has asthma, not to use this device he continued to talk very poorly about my family that was in the store. Mark then accused my family of being racist when I contacted management. I was prepared to spend well over $5,000 in products and as I was placing my order and over hearing Mark’s unacceptable comments about my family I terminated my order and business with them. Mark continued to wave his arms around and think this was a joke. I did not find it funny at all, and was very offended by his allegations and discrimination. When I informed my sale person Jacquline who was very sweet and helpful to cancel my order she informed management as all employees were at the desk having a good time listening to Mark make fun of my family. Mark stated “ she can take her money somewhere else who cares.” Well Mark that’s just what I did. I went down the road and gave my $8,000 to another store so congratulations on losing a sale. When speaking with management I asked for corporates phone number and Marks name. Mark proceeded to bring his business card to me after the manager already told him to go away and leave it alone. The manager also shared that she had already told Mark to stop speaking about my family prior to me approaching her about my concerns.I hope that no one else ever has this experience because it was truly terrible and he used words that are unacceptable in my home. He taught my sweet children how cruel this world can be and this was not a lesson he needed to teach them at their young ages. I have left a message with the corporate office. My interactions with Jacquline were wonderful and she was very comforting to me in this very uncomfortable situation. She notified management immediately of what was happening. She apologized on Marks behave and assured me what he did in front of my children was unacceptable. As I left very upset and in tears she walked with me to the door continuing to apologize. Thank you for your kind words during this time Jacquline and your sweet interactions with my children. “Be kind, don’t judge, treat others as you want to be treated because you don’t know their story or what they are going through, be the change this world needs.”

I've been an Ashley/Morris customer for years but I'll be closing my account and going elsewhere after this last experience. I ordered a bed frame early last May and was told it would probably take a couple months longer than they put on my papers. Big understatement. The only communication was from a generic email. I know they have a lot of orders, but not very personal when you have customers waiting that long after taking their money. It's just been sad they can't show they care at all. Even ordering each frame I did the research my self, so it was an easy commission sale and they still acted like helping was inconvenient. We finally found a new frame we liked that was in stock so we went to the store just to confirm and change the order over. At no point were we even acknowledged by any of the staff. After walking around we wanted to just track down an associate to get help. They kept actively walking away from us and looking at us...25 minutes in the store with not a word but others were getting greeted and helped no problem. After leaving and subsequently spending hours on the phone trying to get helped, the item was changed and new one delivered the next week. That part was great and the moving team was very friendly. However, now I've been trying to get my refund that was promised for the difference but am getting nowhere with that for weeks. I just want my money and to be done with this company. The amount of time I've had to dedicate to this and still not get anywhere is ridiculous! The BBB will be the next step.

Worst place to buy furniture from. Have been waiting for over 7 months and finally set a delivery date and get a call saying that they can not deliver because they messed up and our order is not in. Then order comes in and set another delivery day and they call saying they can’t deliver because our order is in then not in. Don’t buy anything from them.

I like shopping here because of the payment plans they offer, really good deal!

Very nice furniture.

Mark is the best Salesman I've worked with in almost any sales area in a long while. He allows you space to think and is not pushy. I always try to work with him when I'm going there.

Terrible experience. Everyone except the delivery men and one salesperson (i believe her name was Ashley) were super rude and acted like I was a bother. If my old couch wasn't destroyed so badly, i would have walked away. Screwed up on delivery times and days. Customer care should be renamed to "customer we don't care" hotline. I've been an Ashley customer for years, but not anymore. Two stars for the quality (they have nice products) and the few who were decent people.

Very dissatisfied with our experience. Damage to furniture and customer service has been absolutely horrible. Hole in front panel on couch, tear on corner of ottoman, chipped paint on legs and middle leg underneath large couch, is bent inwards as you can see in the picture. My wife and I purchased this on October 6th as a gift to ourselves for our 20th wedding anniversary. I have had to call 2x with wait times over an hour, both times, since delivery. Had a technician come out to assess the damage, who we thought was going to fix it at that time. No. He was to get back with us within 3 days on an update of getting it repaired. No call. I then had to call and the lady I spoke with said, “if I hadn’t called, the replacement order wouldn’t have been entered in”. She said it could take 6-8 weeks for it to arrive at our house and then I would have to call again to schedule for it to be repaired. At this point in time, it’s going to be early-Mid February before it’s “fixed”, if at all. I asked the lady I spoke with to have a manger contact me and she said someone would contact me within “3 days”. Still have yet to hear from anyone.

HORRIBLE customer service and products. Our couch broke after 2 years and luckily we bought the warranty. The warranty company agreed to replace it but Ashley won't answer their customer service line or return my calls. I am starting to think the warranty is a scam. We even went to the store and they promised to call us the next day and never did.

We had an amazing time with Jacqueline who asked us what we were interested in and showed us our options, with no pressure. She made sure we would be delighted with any purchase. We felt well cared for and were very pleased with the outcome…furniture IN STOCK that suited us perfectly. And…the price with right!

terrible customer service. placed an order in March for 2 piece set. estimated 4 week delivery. one of a 2 pc set showed up at my home even though it was on the paperwork to only deliver once both pieces we available. the delivery window was 4 hours to begin with then they called and moved it out 2 hours. the second piece was delivered 6 months later and was damaged. one side of the back will not lock into place. contacted Ashley and they set up a repair for 3 weeks later. had to take off another day of work. again 4 hour window, repairman showed up and said it not locking was normal and sometimes they just do that. the set has 4 recliner sections and one of the 4 will not lock in place. this is normal? tried again to contact Ashley furniture customer service and again on hold for almost an hour waiting to talk to someone to get resolved. will never buy again from Ashley due to terrible customer service. waited 6 months to get the second defective piece and took another day off work only for the repairman to show up and not fix anything.

Nice furniture store with many living and bedrooms staged.

Great selection and great quality. But the real reason I am giving 5 stars is because of Dylan. Dylan is all about his customers! He is super friendly and super helpful. I really appreciated how much “space” he gave us to take our time and look around. At so many other furniture stores, it feels like you are being stalked by the high pressure salesperson. Dylan was not like that at all! On top of all that, Dylan went above and beyond for us with our order. The pandemic has created long wait times due to supply chain issues and we knew we would have to wait several months for our order. One night we stopped in to see Dylan and get an update on our order. We learned that it would be about one more month. Just as we were getting ready to leave, Dylan asked if we could wait for a few minutes because he was going to see if he could figure something out to help us get our order sooner. He knew we’d been waiting a while and we were eager to receive our new sectional. As it turned out, Dylan was able to shuffle some things around and we will have our couch in a few days! Dylan did not have to do this but he wanted to make us smile. And we are definitely smiling now! Be sure to ask for Dylan if you stop in.

Perfect 👌

This store has terrible customer service. In April I bought a couch and sofa table then iln July brought in a friend to buy a couch like mine. He got the deferred plan and completed the transaction. I then told the salesman ( Josiah Wilkes) that I wanted a side table and was paying in cash. I didn’t know at the time he took my debit card but put it on a deferred plan. He used the same form as he used for my friend (Jeff Winchester)and I told him that mine was separate. He put my name where my friends was and finished. I didn’t see what he had done till I went back to get a refund and was told by the mgr(Anthony) I would have to wait 2billing cycles to get my money put onto my couches deferred plan. I told him I paid in cash but because the paperwork showed it on a deferred he said it had to be applied to my couches balance. The next week I called Syncrony to ask if it had been applied to my account they said no. Josiah messed up the paperwork and now I’m having to wait to get my refund. I sent an email with all the info and a copy of the withdrawal from debit card and last 4 numbers of my deferred card. I have heard nothing and after numerous times trying to call several different numbers have gotten no replies. I will be contacting the State Atty general, BBB, social media and anyone else I need to to get my money back or applied to My deferred account( not my friends). They owe me $289.05 and the salesperson (Josiah Wilkes ) needs reprimanded. The customer service and response from anyone is awful. I won’t ever go there again.

Mark was outstanding. His customer service was perfection. He didn't hassle us or hound us. He let us do our thing. He checked in on us multiple times till we was ready to make some decisions and ask some questions. We couldn't be happier with him. He helped us create the perfect couch to fit our home. Loved the fact that he was able to take our ideas of what we wanted and create it.

Great 👍see Jalica!!! Very nice lady.