Ashley Store Defiance, OH

Warranty is VERY difficult to use. Trying to get a sectional fixed is like pulling teeth. The store told me the warranty was sold to a company called GBS who had no knowledge of it. I then called Ashley Corp who said I didn't have a warranty even though I had the paid receipt in my hand! After many MANY calls and literally hours of chasing with little to no help from Ashley I found (on my own) who my warranty ended up being sold to. Record keeping is atrocious and help with warranty work is non existent. No one wants to deal with it and you are meet time and time again with a *not my problem " attitude.

We went in looking for a couch the guy was very polite let us know where things were and we found exactly what we were looking for.

Salesman was very informative about the products and very helpful!

Couch arrived in excellent condition exactly when they said it would be delivery crew was kind and efficient!

Very helpful and friendly

I called the store earlier in the day and the salesman helped me very well and then my wife and her mother stopped there and were shown an example of the recliner I inquired about and I met them there and my wife was happy with what she tried out so I purchased a recliner for delivery at a later date! Very happy 😊

Friendly and knowledgeable staff.

Friendly and informative service. Only stress involved was deciding which piece of beautiful furniture to get!

Very pleasant sales person. Easy to talk to while explaining what we were looking for.

Carlos Ortiz was a wonderful sales rep Very good at customer service ! Thank you

Purchased over $13,000 worth of furniture. The kitchen chairs are complete junk. When you called they just give you the run around. Once you purchase something from Ashley, you are on your own!

Carlos was very helpful and even helped us load in are car.

Great experience. No pressure & easy in and out!

Nicolas is very friendly and helpful.

The manager did a great job helping me out but I was to have the bedroom set up and we still don’t have it. Someone dropped the ball that’s all I can say.

Store personal were A+ Delivery men were A+ A+A+ Jenbot was a C. Need human contact about delivery dates. All in all it was note worthy.

Great experience!

The gentleman was very nice that helped us. I knew they wouldn’t have the color I would want in stock, but it will be just a short wait compared to other places.

Carlos is a great asset to Ashley Furniture Store. Very helpful and knowledgeable.

Sales staff was great to work with.

Guys were excellent setting up the dinette set!!! Love it!!!

Very fine service!!!

We had a good experience at the store, and the delivery drivers did a great job.

The salesman, Nicolas, who worked with us was great. He put in alot of extra effort for us dealing with the warranty and GRT teams even though the process was not smooth.

Had a great experience with the sales department in the store however the warranty and services department was useless. Only had the chair 1 month before it broke. Waited 2 months to get parts and they cancel on repair services with no respect to tell you and then expect you to miss work to be home whenever it best suits them. Horrible customer service. Wouldn't recommend warranty service but it's necessary when my brand new chair broke springs in less than a month.

Nicholas Kennedy at the Defiance, OH store was very helpful and friendly. A pleasant and quick shopping experience.

Got some great help that made the buy easy

Ashley’s in defiance, 10 out of 10! I was greeted the moment I walked into the store and found my dream sectional almost right away! The woman manager who helped me was very helpful and not pushy at all! She also tried to get me the best deal possible, which was super thoughtful considering I was going to buy the sectional either way!

First of all, let me start with your staff at the Defiance store. Carlos, the sales rep and Renee the store manager were not only professional and knowledgeable. They were kind and patient. I knew exactly what I wanted and they made sure that I found what I wanted! I went into the store at least three times because I always want to make sure that is what I really want. I am a widow, therefore the choices I make, I need to know exactly what I want. I don’t have a lot of extra money, but again they made sure that I found what I wanted!! The only thing I didn’t like is that your stores don’t carry samples of fabrics that all the sofas come in. I highly suggest that Corporate considers supplying each store with samples. This would have made my decisions a lot easier. Again, the staff were phenomenal.

Was looking at lift chairs, they let me try all the lift chairs. They were very helpful in explaining the functionality of them, I could not be happier with the service I received.

Found the chair we were looking for and managed to have it sent to our home.

Nicholas was great to work with! Didn't get frustrated when I changed my mind 100 times and ran the numbers for me Everytime!

The employees there were very helpful and they def have a big selection to choose from. Their furniture is absolutely beautiful, my only complaint is they couldn't get me approved to rent anything even though I bought a bedroom suit with cash. Also you have to pay extra for delivery, which is a bummer as well.

$3,800 sectional couch frame broke within 6 months of purchase. My husband went into the store and asked for them to send someone for repairs and they first offered $160 towards any Ashley product and he said no I want my couch fixed. They counter offered for a cash payment of $100 and some change and he again said no I want the frame of my new couch fixed and they said they would put us on some sort of list for repairs. Months have passed and we have heard NOTHING from Ashley! My husband fixed it as best as he could himself and Ashley can be sure we will never be back!

Carlos Ortiz was so very helpful on or recent visit. He listened to our wants and then shared several pieces that would meet or needs. Never pushy and always helpful. Best furniture sales rep I have worked with in quite some time.

We worked with Renae, and she was incredibly knowledgeable and helpful. We just built a house, and we’re in the process of furnishing it. For a saleswoman, she wasn’t pushy at all, and I felt comfortable to ask as many questions as I needed. We just bought a dining room set, but I’m excited to go back and possibly work with her again to get other items for our house. She even helped me load up the car! Incredible customer service.

Renee was so helpful and took her time to explain even the smaller details to me and answered all of my questions. Great experience.

Friendly, described everything in detail, and offered us a bottled water. Left us alone unless we had questions.

The purchase went smooth and it setup great.We're sure this item will serve my wife's needs.Thx

Great place just a bit on the expensive side

They we're so HELPFUL and we found exactly what we wanted!! Plus they were having a sale! They worked with us on getting the prices down even more as well. I highly recommend Ashley in Defiance! Go check it out we will go back for all are furniture needs!!! 🙂 A Big shout out to Sami she was great answering all are questions very knowledgeable and kind!

Cody was very friendly and made the process of buying my furniture so easy!

Shaun was very helpful pointed out what was where in the store for what looking for. He gave us time to browse and look for what we were looking for. Explained the options and features. When made our purchase, he explained the process and options on the payment plans. He did a great job for us. Thank you. Greg & Melinda

Very helpful with everything and took the time to answer all of our questions.

Great prices and great service!

Amazing service and courtesy from Nicholas and Cam with details of our purchase.

Nick was my salesperson, and was an absolute pleasure to work with. He got me a great deal on my furniture, and I would love to work with him again.

We showed up 20 minutes before close and intended just to test out a few power recliners and our associate stayed and guided us through purchasing one. Quick and easy and helped us find the one that was comfortable and fit out budget.

Tag was professional, personable, and very knowledgeable.

The sales associates honestly seemed to be lazy. Carlos was kind but did not seem to put much work into selling me the sectional and ottoman I bought. When asked questions he did not seem to want to figure out the answers I needed. It was as though they were doing me a favor instead of thanking me for paying $4,000 for furniture. My friend who came with me did more work than the sales staff did. Also, a cigarette was found in one of the chairs on the sales floor and Carlos did nothing to retrieve it or seem bothered by this at all. I was not thanked for my purchase after the transaction was complete.

Fast friendly service

I have to give a shout out to Carlos Ortez, it was his first day on his own when we went in to buy furniture he was absolutely awesome. Thank you.

Very friendly and helpful. This is our go to store

The experience was great! Found a few couches to choose from in my price range. The only thing that I wish was that my couch could be delivered sooner and possibly before Christmas.

Friendly and very helpful.

The interior decorator must be getting paid a lot for how good that store looks!!! 👏

Our sales lady went above and beyond to find us the best deal for what we were looking for. We can’t thank them enough!!

Sales rep was very caring and professional. For my first new furniture purchase it was a great experience.

Very accommodating, pleasure doing business with salespeople

Sara was so helpful ! She was attentive, knowledgeable, and personable without being “pushy” at all. After greeting us, she left us alone to browse but checked back with us on a regular basis to offer help and answer questions. When we were ready to purchase, she was efficient and overall she just made our visit a pleasant experience ! The store was laid out in a very nice logical way and had plenty of samples on display.

Nice selection, Payment options and staff

Bobbie Jean and Sarah were very helpful, knowledgeable, and friendly. I am so happy with my purchase and excitedly await delivery. Thank you for making my experience a pleasant one ☺️

I found just the recliner I was looking for. It was on sale and I’m happy with my purchase.

The employees here were so nice and helped my wife and I to be able to finally get what we were looking for!

Sara was so helpful. Got everything I needed without any issues. Thank you Sara for all your help

I had a wonderful experience at Ashley furniture. I purchased a mattress and a sofa with great assistance from the two young ladies that were working there. Thank you again Bobby-Jo, and Sara

Sara was outstanding! She made my buying experiance worth walking in the door!

People were very friendly and knowledgeable. Made sure that I got the best deal possible and walked out happy.

Was within my price range and good quality.

The entire staff was extremely helpful and very knowledgeable about all of the furniture and bedding. I very much enjoyed the time spent and will definitely go back again.

We love our couch that got delivered and the guys were very nice and did a quick job of unboxing and putting it together in our living room.

Jacob wa VERY knowledgeable and VERY easy to work with. You'd better keep this guy. The other 2 not sure!

It was Great. Jacob was very good to work with. Will go back.

Very clear in communication and did not feel like i was being rush. Great products

Had excellent service!! Was given the best deal possible!!

Great service, staff was very helpful

Awesome experience. Jakob helped me a lot and was knowledgeable about all my questions. Easy process ready for order to be delivered Saturday!!

Jacob was very friendly and knowlegable. A small selection of recliners but I was able to find one. Of course it's more then I wanted to spend but with the fathers day promotion, buy one get one it's a great deal. Really enjoyed the hospitality

Very good experience. Found just what I needed at good price

Was a very easy and fast experience. We got the configuration we wanted and a very helpful and knowledgeable sales staff. Will definitely be back.

Awesome

The salesman was very helpful and answered all our questions. Lots of options and helped to mix and match to fit our needs.

The salesperson explained everything thoroughly.

Had a great experience. Very helpful and knowledgeable.

The three gentlemen were fabulous. Helped me immensely. Next stop will be one of those great bedroom suits. I love them!

To much crazy paperwork when paying cash. Would not take item off showroom floor until I was able to pick up in a few days. Poor customer service 🙁

Great sales people! Friendly and helpful! Really nice furniture!

I felt very comfortable talking with the employees at Ashley furniture in Defiance ohio. Very polite and up to the task !!! They deserve a raise in pay! Definitely.

The store is the blind leading the blind. Baught a mattress for my daughters bed, it had to be ordered from the warehouse. They said 3 to 5 days. 14 days and having to call the warehouse 2 times we finally got it delivered. They said at the store they would take the old mattress and the driver refused. So we called about that and they denied ever saying that the driver takes the old away. Lousy customer service This is not the first time but will be the last time and I ever do business with Ashley. Sad thi g is, they could care less

Ashley furniture is the best place to go if you want good quality furniture, everyone is very nice and down to earth very easy to talk to. I was very comfortable with Emma and Brian keep up the good work and Thank you for making my day. Pamela Perry.

Great service. And a great salesperson

Wonderful customer service and great prices!!

Emma did a fantastic job working with us and getting us an outstanding deal on our furniture!

Dominic was super helpful with our sofa, love seat & coffee table w/sorrage purchase. He answered all of our questions and helped us feel comfortable with our decisions!

Very helpful salesperson with no high pressure.

They treated me great 👍

Defiance store had a very nice selection of furniture. Dominik T. provided excellent customer service answering all my questions for my purchase.

Great customer service! They made everything very easy and they weren’t pushy about anything!!!!

Bry was very friendly and helpful through the whole process of buying our nee couch

Great service and great deals recommend Ashley to all my friends!!

Very friendly and willing to help however they could

Dominic was a great help in finding our new mattress. Couldn’t have done it without him!

Friendly staff! Nice furniture!

Great effort by sales rep.

We were able to browse freely and have our questions answered as we had them. Very accommodating and courteous.

Great customer service!

Emma was wonderful to work with! She delivered excellent service and it was great to see a familiar face. :)

Wonderful place to shop for furniture

Bryanna was super sweet and very helpful

Helpful customer support but also gave space for us to decide what we want.

Domink was excellent service And patience with us

She was so very helpful. Answered all my questions and I will be back.

Great service, great prices.

Staff very helpful. Had nice selection of furniture

Emma was great to work with. She was kind and very helpful.

Absolutely TERRIBLE customer service.. I received my sectional and it was sent wrong. Now Ive been waiting for over a month waiting on my correct furniture. Had my delivery rescheduled TWICE. Ridiculous. I will NEVER buy from them again. Go somewhere else.. it'll save you time and a head ache.

My experience with Ashley was my first and last. The manager of the Defiance store was rude and hung up on me. I asked for an explanation on why my furniture was not going to be delivered on date requested when purchasing items. Customer service is horrible and so is the Defiance store in my opinion. The delivery guys, however, were awesome!

Great staff that were professional and very friendly.

Was told my furniture would be delivered on 11/25 and it’s now 11/27 and I have no idea when my furniture is getting delivered or where my furniture is.

Very helpful sales staff who met my needs and budget

Customer service was great and attentive. Answered all my questions and got me the best deal possible! I will not hesitate to buy again from this business!

Great deals, friendly staff!

Sales person was very helpful and delivery was on time.

Absolutely friendly and very helpful. Love your manager and employees they are keepers for sure. Thank you for the great service and help

Was very experienced. Assisted me in finding a couch and chair at an excellent price.

Joe! The guy to see! Really down to earth had a great experience with him picking my coach and loveseat up. Definitely patient dealing with my fiancé being indecisive!

Was very helpful but not pushy. Have us chances to look around and would come back and ask if we had any questions etc

Very friendly helpful and knowledgeable! Will definitely be back ! Thanks 😊

Emma and Dom were such awesome helps. They really took their time to figure out exactly what would be right for me. It is very much appreciated.

Gentleman was very helpful. He pointed out that I could use the bed that lifted upwards when my back went out and take some pressure off my back

My experience was pleasant and so was salesman.

The young lady showed me around and took her time with me. I am handicapped and waiting for another surgery so I was hurting and moving very slow and she never got impatient. She run numbers several different ways and told me my options. And at the end, I was very happy with everything and looking forward to my new couch.

Good help and knowledge!

Had a great experience working with Joe! He made the purchase of our new furniture quick and easy and was able to order exactly what we wanted.

Was able to browse with no, pressure...found what we were looking for….

The associate was very friendly and helpful.

Awesome! Sarah was so helpful and knowledgeable!! She has a great personality for working with the public!

Very personable knowledge sales person

Very pleasant shopping, very informative sales people, extremely enjoyable, will recommend to our friends! Thanks guys

Very knowledgeable and very nice would go back again

Great selection on everything in the store. Had a great sales representative very knowledgeable and helpful. Was not overly bearing let my husband and I look through out the store and after purchasing helped set up delivery. Will be going back for future purchases. Highly recommend

Great service and good deals

Joe was great: Very informative and gave us great ideas as he walked around the store with us.

Great experience Sales people were unbelievable. Would shop there again. Thanks

Everything was great from start to finish! Sale person was awesome she let me shop and when I was ready for her she came right over. She is a keeper for sure. I had been in there before twice and was going to purchase stuff and left both times due to pushy sale person. But not this one she was awesome!

Joe was very helpful. He explained everything I needed to know. Purchase was easy and will be delivered within a few days.

Emma Worked very diligently to get me the beat offer and very nice mannerism

I love this store, I love shopping, the prices could be a bit cheaper, but I still love shopping here

Excellent customer service and sales skills

Amazing experience. Joe was knowledgeable and professional. I will recommend Ashley to my friends and family!

Awesome selection. Very nice helpful salesman. We bought a couch, loveseat, sleeper sofa, coffee table and two end tables!

Emma was the best,went above and beond to make buying enjoyable

We purchased an electric recliner from Ashley furniture paid $1000+ on 1/30/2022. We noticed the arm rest was bowing out the end of Feb 2023. It was over the 1 year manufacturer warranty. We had purchased the furniture protection plan. We called furniture protection and filed a claim. It took over 3 weeks for a technician to look at it. Then over 8 weeks for furniture protection to DENY our claim. I called weekly for an update. We reported it as soon as we noticed a problem! The screws started falling out! The fabric was torn underneath because it’s electric! It ripped on the underside while operating the chair. The frame basically fell apart! We are now out of a chair and over $1000… Ashley Furniture did not offer us anything as far as compensation or discount on a new chair. They offered us absolutely NOTHING! Basically, Ashley Furniture said it was in mint condition when we purchased it. That it was passed the 1 year manufacturer warranty. Furniture protection said they don’t cover normal wear and tear and we should have reported it sooner. We will never buy from Ashley Furniture again! Don’t ever buy the furniture protection plan! The first picture is when I called and started the claim with furniture protection. The last picture was taken last week… We have watched this chair fall apart!

Sara was very nice and helpful.

Gentleman was friendly and very helpful in renting a truck when I needed one!

Great!!! Easy and quick great deals

They went above and beyond to help us and get us the best deal we could get

Great experience!!! Emma was outstanding and deserves a big raise!!!

Wonderful service. They did everything to accommodate my sale. Thx Mary

Quick, easy, the staff was very helpful and friendly! I would definitely recommend!

Everyone was wonderful and great shopping experience.

Great customer service.

Was very nice and helpful. We will be going there again

Great service!

Very nice! They let us take our time and shop around and was there if we had any questions. Very knowledgeable on the products. Did not push us into any decisions. Well shop there again in the near future.

Emma and Logan were fantastic to work with!

The purchase protection plan is kind of neat. If all goes well your $300 becomes $500 in five years. That’s a nice way to get repeat business.

We had a great experience. The staff was very knowledgeable, especially our salesman, Chris. We had the freedom to walk around without any high pressure sales tactics. The store was clean and set up nicely. Chris was available to answer all of our questions and when it came time to purchase, all of our processing was fairly quick and simple.

If I could give this store less than 0 stars I would. A sales associate ordered the wrong bed frame for a Tempur-Pedic mattress. The store assured us that the correct one was ordered and it was going to be all taken care of. That was not the case. The wrong bed frame came again and the order was messed up yet again. They again assured us that the order was going to be fixed and the correct item was ordered. When the delivery man came they only came to pick up the wrong order and the delivery guys told us that there was never another order placed. I have called this store no less than 6 times to try and get it sorted out only to get hung up on twice. No one at this store has been any help and we are now going on the second month of having to have an unusable mattress because we don’t have the proper frame. I would not recommend this store to anyone. After ordering thousands of dollars of furniture from this location you would like to believe that there would be some expectation that they would make an effort to keep their loyal customers orders correct.

Nice furniture, nice staff.

Came into the store today with intentions of spending alot of money on my new living room furniture for our new home only to be told they have NOTHING in stock except one couch on clearance and if I did order something it would be around 8 weeks before we received it and if we needed it before then there was nothing they could do. Wow... I will take my money elsewhere! Never going back....

Very friendly and helpful. Sam answered all our questions and gave us a great deal on a new recliner. Will go back again.

Owned our furniture 9 months and the sofa and chair begun fraying and coming apart at the seams. We were told warranty doesn't cover this. The material like this just does that. Considered normal. $2600 and 9 months later we need furniture again!!

Excellent customer service and beautiful furniture. We went back and bought a couch and a love seat.

The furniture is cheap. Mattresses suck

Salesperson was helpful and knowledgeable.

Bob is awesome. Always a great help 😁

Bob was great! Thank you for a great experience again!

Sydney was great to work with.

Sally was helpful and friendly. Providing just the right amount of attention .

Sally did an excellent job helping finding our family a great living room set. She was very negotiable in order for us to bring home our beautiful furniture.

We have been looking for some new furniture for awhile and im so happy to say we found the one we LOVE. Big thank you to Sally for answering every question we had and also being informative about other things that I didn't even think about! Not only did we get the couch, but we got an ottoman with it too! So very happy and pleased with the customer service. Thank you Sally so much for making this such an enjoyable and easy purchase!!

Sally was very helpful In our purchase.

Bob was very helpful with my purchase. Excellent salesperson.

Sally was fantastic today, we found a bed and living room set, answered all our questions and was awesome with our 4yo !

Very friendly knowledgeable remembered us from years ago

Sally will be our go-to from now on! She was simply amazing to work with. Pleasant from the second we walked through the door and open to helping us with any questions/concerns we had. We sat comfortably on our new couch and kitchen table while she figured everything out for us. Definitely recommend her for anyone new to the process.

Waited 4 months to have half of my headboard and footboard delivered with damage and it’s now sitting in my garage. No one notified us of being a split order and we wouldn’t have ordered had we known it would take this long or that we’d have to put an expensive piece of furniture in our garage

My husband and I have always received wonderful service at Ashley! Sally was great with helping us find the perfect sectional and getting us the best deal possible. We so appreciate her and all that she does for us when we visit!

Bob was extremely accommodating and charismatic. He immediately greeted us and told us about their big sale. He was not a pushy salesman, and he made sure we had everything we needed to make the best decision on our purchase.

I was looking for a new seating set for my Edition. Worked with Sally for a great deal. Thanks Sally!

The salesperson, Bob, was very easy to talk to, showed us what he had, very accomodating, and gave us a good price. Would go back again.

Sally was a pleasure to do business with and was super helpful.

Sally is the best! She is very knowledgeable and suggested various combinations but was not overwhelming nor did we feel like she was pushing products. She also listened to where we were looking at putting furniture and gave us different ideas, then left us to try out the fit and discuss amongst ourselves. We really appreciate her down to earth personality!! We love seeing her when we shop for something new for our house! Absolutely 💯 percent customer service!! Thanks for a great experience Sally!! P.S. Bob was cool too!!

Sally Leonard was very helpful and polite would defiantly do business with her and I will recommend her to others

Sally helped us once again with our purchase! Getting a new bed this time and our sectional couch a few months ago. She has made it easy and fun each time we've been here. Thanks!

Excellent Service, Sally was so helpful! Would definitely recommend to anyone. Thanks so much for everything.

Sally was amazing !! Professional service and a pleasure to work with. Thank you Ashley for furnishing my new home !!

Very friendly staff and knowledgeable. Very helpful and kind. Would highly recommend!

Friendly, helpful

Sally was warm and welcoming as soon as we entered the store. She was helpful but didn’t push us towards more expensive furniture which we found refreshing! I highly recommend Ashley Home Store in Defiance! Everyone was friendly and professional.

Nice place, good service. They got us a great deal on the sectional we wanted!

Sally at Ashley Furniture in Defiance Ohio is AMAZING! She is friendly, informational, and full of positive vibes. She was mindful of budget and what we wanted. She made things easy and comfortable thanks for making our day! Jeanette Banks

Sally Leonard was our sales representative. she was very knowledgeable and courteous. Our shopping experience was great.

Great selection and easy tp negotiate with.

Sally was amazing!! Sally showed me a variety of kitchen tables and I fell in love with what I purchased! I love the Defiance store!

We purchased a chair and dining set from Anthony on 3/25/21 at the Defiance Ohio store and wanted to tell you what a fantastic representative he is. He greeted us in a very friendly, personable way and when we told him we were just browsing, he very graciously said that he would answer any questions we had and left us to browse. That approach is exactly what we like when shopping. We find it very off-putting when a sales rep tries to steer us into something we are not really interested in. After we found the chair we had hoped for, we also decided upon a beautiful dining set as well. Our overall experience with Anthony and everyone we dealt with at the store was wonderful. We hope that the delivery and assembly of our dining goes as well.

Go see Bob!

nice place but a bit pricey

Very helpful and friendly sales associate! Worked with me till we found the perfect kitchen table set.

Awesome experience with Sally. She was very helpful and helped us find different options at different price points!

Was greeted and helped right away. We have our couches on order. The ordering/ paperwork took much longer than I had hoped cuz only one person is allowed to do it. Need to add another person to that process. Otherwise everyone was friendly and helpful. Hopefully when the couches arrive I will still be pleased. Edit: after a few months of owning couches they had to come to my home and fix on 3 different occasions. Now after 2 years Couch cushions are flatten along with arm rest. Plus a USB port quit working after a year and a half. Won't come back.

Sally was wonderful. So glad she was here to help me find new kitchen chairs!

Sally was a big help and very sweet!

Sally was very helpful and knowledgeable. She made my furniture shopping experience memorable in a good way!! She was honest and didn't try selling me things I didn't need.

Sally was so helpful and very pleasant with us. I absolutely had a wonderful experience purchasing from the Defiance, Oh store

Absolutely wonderful experience today! Eric helped me pick out the perfect couch, absolutely a once in a lifetime opportunity as the couch was a floor sample! Woohoo! Thanks Eric!

Beautiful store, employees friendly and attentive. Helped us find the right piece for our home.

Sally was awesome to work with!! Got the mattress set we was looking for and seen a dining room set that we will differently be contacting her on.

Sally was great! She was very friendly and she gave us some awesome deals on our 3 piece living room set and mattress! Best wishes to you and your store, Sally. Thanks so much!

Very over priced

Sally the sales manager was absolutely wonderful to work with. She made the process extremely easy and gave us an awesome price on our new couch and love seat.

Very friendly and decent prices. Very helpful.

Today i bought a mattress with my husband . We have been look for a mattress for sooo long and we finally found one thanks to SALLY!! She is so nice and wonderful! She definitely wants the best for customers and has a great energy about her !! I love going to this store!

Great customer service!

Went in looking for a bed. Was told it would take 12 weeks but ended up coming early. Shout out to Anthony and Sydney for the help on getting the perfect bed.

Bought a recliner from Sydney. She was extremely patient and helpful. We were able to walk away with something we love.

Nice stuff with a pricetag.

We purchased a sectional almost 2 years ago from Ashley and the quality of the couch is horrible. The cushions never stay in place, some of the areas of the couch are starting to sink, and some of the frame work in several areas of the couch is broken and has been for several months. We are not hard on our furniture so this type of break down is completely unacceptable. This is the first couch my husband and I bought brand new, and we will never buy another couch from Ashley again.

Update: it took over a year to get all of our order. They had to deliver our cocktail table twice, because it was broken, and then missing parts ( the guy who delivered it noticed it and was honest and called his boss on FaceTime in disbelief) When we purchased we also purchased a warranty. We are going to try to use that on our love seat that will not close properly already 🙃 I’ll let you know how that goes Worst experience ever buying anything. GO ELSEWHERE!!!! If I could go back in time I definitely would’ve bought somewhere else. Zero customer service, if you try to call and talk to the sales manager he/or she isn’t there. Stuff came with missing parts and assembled incorrectly. I’m over dealing with these people.

Furniture very expensive

Great

Sydney is great!!! Would recommend her assistance is buying furniture!!!!!

Friendly staff good financing options

One of there drivers almost hit my suv about a week ago. Then ended up deliverying maybe 2 blocks away from my house. The kid driven was beeping his horn on the big truck like he was on the highway and i was doing 30 in a 55. But it was 30 in a 25. The where deliverimg on the south side of napoleon

The service is phenomenal with quality products

Sally got me just what I needed at the right price!

We have bought from Ashley on several different occasions. Estimate that we have spent most $10,000 on furniture there between our house and our kid's houses. We have been flooded with promotional emails recently and we are looking for a couch for our daughter so we looked online. Nothing available. Went in to town and there are people standing at every corner waving signs about the $7,000,000 overstock furniture sale at Ashely so we go to the store. As soon as we walk in the sales lady tells us about their sale but says it will be at least 12 weeks for deliver because they have nothing in stock. How are they having an overstock sale with no inventory. Horrible advertising.

We had great customer service not pushy. Our first visit we looked around then spoke with our sales associate (she was great!) got pricing went home thought about it and went in a week or so later and made the purchase again it was a great personal experience!! Thank you Sally Leonard! I highly recommend Sally!

Sally was absolutely amazing. Very helpful and accommodating and made our experience buying a new couch easy.

Purchased furniture ( sectional couch and recliner) on may 15 and was told that we would have to wait a month till delivery. So today is supposed be delivary day and they didnt show. We were expecting a phone call. Apparently they sent an email on June 12th that delivery will be postponed another month for the couch. And we wont receive the recliner till August. They will not give us a refund. We were told we had 72 hrs to do so. I'm on hold with corporate atm but after 15 mins they will send me to voice mail and I wont get a call back till 48-90some hrs. Ridiculous that they wont refund. It's not our fault the delivery got pushed back that much longer. That's too long. We had already gotten rid of our old couch as well so guess sol.smh

Mary and Sally were excellent helps in getting us what we needed, by helping us pick out furniture that matched our living room, working with us on the prices, getting us financed, and above all, she made us feel valued. The hospitality was incredible as well. Easiest 5 star review I've ever written.

Large selection. Lots of goodies on sale.

My spouse and I visited. We knew what we wanted, but the pushy sales people totally turned us off. We just turned around and walked the door.

The store is nice, but their customer service is HORRIBLE. I purchased well over $5,000 of furniture from this store and was given store credit if I did not need to use my protection plan after four years. They then refused to transfer my store credit to Ashley furniture in Cleveland and said I HAVE to purchase from their store. They told me it was not “their fault” that I moved out of their delivery area.......... they put the sale first and the customer last. I wouldn’t trust them and will happily take my money elsewhere.

My husband and I were not impressed at all! We are a younger married couple and the store was almost empty, maybe 2 other families but yet NO ONE HELPED US! The store manager asked us 1 time and If we wanted water and we said yes... but she got an attitude and walked away! We had cash in hand to furnish 2 living rooms and a dining room, but I guess a married couple in their younger 20's isnt old enough to buy furniture for their first home that's over 1,900 sq ft.... will not be coming back or recommending to ANYONE!

Good selection, but follow up is poor when seeking information

I had trey help me. Really cool dude that was a lot of fun and helpful!!! Never felt pushed which is big for me because I'm in sales too. He worked with me despite me being wishy washy so that was so appreciated.

Very helpful

The service was professional and friendly Ms Sally was like family love do business with her again Francoise north happy customer Thank you Sally

Everyone was very helpful but have not received the furniture yet so waiting to see how that goes.

Very helpful and patient with us while we shopped for the best bedroom set.

Great sales person very friendly knowledgeable and patient really helpful in helping pick a bed

Trey was very helpful and knowledgable when we visited the store. Thanks for all the help. He made our experience easy and stress free. Mike and Kelly

Our salesman Trey, was incredible to work with. He took his time to help us decide and eventually pick out the furniture that would work best for us. We feel that we got a great price and were even able to take advantage of delivery promotion going on so that was a big plus. I wouldn’t hesitate to choose Ashley furniture and I would highly recommend working with Trey for the ultimate furniture buying experience!

Sally was great!

Staff was very helpful. Selection good.

Went in looking for a sectional which there wasn’t one on the floor so my boyfriend and I were shown what was available online to look at. Kayla Sowles in the Defiance Store worked with us even after we went home. We were pleased and were able to order it later that day. I was worried I wouldn’t like the fabric or that it would not be comfortable because we weren’t able to sit on one in a different color in the store boy was I wrong. I am so in love with the sectional we purchased. Thank you so much. Also the delivery guys were very polite and were able to set it up and be done in time for me to leave work. Thxs again Ashley Furniture

Over priced on quite a few items. At least the staff allows you to browse without hounding you.

After moving to Ohio from Florida, I was in need of living room furniture. I had been on the website for Ashley Furniture and found what I thought I wanted. The showroom in Defiance was fantastic and the associates were very knowledgeable. While they didn’t have the set that I liked on the floor except for a recliner, I was able to look on a big screen, showing all the options. With the floor sample of the recliner, I was able to see the material. Can’t wait to get my new furniture!! I highly recommend Ashley Furniture!!

Kailah was awesome!!!

Amazing Customer Service..been looking for a couch with great quality and great prices and these ladies did great .Now I know where I will get all my furniture from!

We were treated extremely well giving us excellent deals thank you Sally.

Was greeted well and helped out alot.

Not impressed with store or staff.

Thanks I enjoyed looking through your store.people we're very helpful and nice.

Love Sally she is awesome

Friendly staff very helpful

Customer Service was great! No high pressured sales. We had a snag with financing but it all worked out thanks to Sally! Will definitely be a return customer

Stephen was great! Showed me exactly what I was looking for. Couldn’t have had a better guy!

Trey was so helpful throughout the whole process. He was able to provide multiple ideas when we figured out the the sectional we loved would not work in the house. Trey was willing to go above and beyond to help us figure how to make what we wanted work in our home.

Very polite, never pressured to buy, and very helpful . Sales lady was friendly .

Prices were definitely fair for the product and great customer service in store they weren't too forceful into making us get anything. Would definitely recommend to others

Over priced

The staff at Ashley are wonderful!

Sally has done very well for our family the last few years. She goes above and beyond to make sure we get what we want. Very professional. Would highly recommend her at Ashley Furniture. Melanie A. Loop

Nice sales staff. Knowledgeable, black Friday, had to decide then, there and now. Be warned at the end, they don't tell you about delivery fee or what you are buying has no warranty. You have to buy that. My 500.00 set went up 200.00. I spent 1 1/2 hours picking out what my wife wanted to be hit with this at the end. :(

Everyone was pleasant and because I had a budget I had to stick with, gentleman helping me, Steve and the manager, helped me so I could get the chair I wanted for my husband for Christmas. Thank you all.

Sally is great I have been dealing with her for the last three years! Highly recommend!

Steve was awesome he seemed to know what he was talking about and was quick and helped me get right out with what I needed

Thank you for helping us with our purchase it went very well

We just left Ashley Defiance. Our sales person Trey, made our time there very pleasant. He was very polite and patient as we asked many question. He knew what he was talking about. Will be back for sure.

Sally the sales manager was extremely accommodating and helpful in finding what we were looking for

Nice people and furniture

We were by no means an easy customer, yet Trey took his time to assist us on both occasions and saw us all the way through the purchase process. He gave us room to figure what we needed and gave us great prices. Now we cannot wait for our furniture. Thank you so much Trey for your help.

Very friendly and helpful staff. Mara, Jessica, and Hilary were very welcoming! I would definitely come back again

I would have left 10 stars if it had been possible,the girl that helped us did everything she could to help us find the right bed and mattress for us,her manager was really great too,all the people there were exceptionally friendly and it was a real pleasure to do business here.We will definitely go back for future purchases.Thank you all again!!

Everyone there was very friendly and helpful. They helped make the sofa buying experience quick and easy.

You was amazing and helped us right away thankz

Sales person was very patient as we tried different pieces of furniture and checked pricing.

Good experience. Went in to look and now have a new bed!

Very knowledgeable and flexible. I recommend Ashley Furniture in Defianceif you are in need of furniture.

Thank you for your wonderful service and in stock selection!

Very professional and informative Great experience will shop there again

Helpful friendly experience!

Sally, was our sales rep.and was was wonderful. She is very knowledgeable about your product, and knows what type of bed should be bought for the needs you have. We got there just before closing, but she didn't mind. She stayed over an hour past closing with us, so we could find the best bed for us. We left there very satisfied and with a new temperpedic bed.

We were able to find the product we were hoping to purchase,as well as receive personal attention and full information about products & service@Ashley Home Store. Steve was knowledgeable and great to work with.

Steve was very helpful and found different pieces I had looked at on line. He also did his best to make sure we received the best possible prices.i will continue to buy my furniture at Ashley.

Trey is very knowledgeable and helpful. Thanks to everyone in the store for being helpful.

We had a great Ashley experience! Our furniture is nice and we feel the price is pretty good for the quality of furniture you get. The staff was friendly and our delivery was prompt!

We bought furniture from this Ashley store after we purchased our home. The sales staff was very helpful and knowledgeable, and the associate that worked with us, Reba, helped us get the best deal possible. The quality is great, we've the furniture for about a year. We had a small issue with the couch and had absolutely no problems with Ashley repairing it. I definitely recommend checking them out!

This is actually Heather Groll, and Trey at the Defiance Store made everything easier and more affordable than either my husband or I could have hoped for! Great experience! Great service! Excited for the new arrivals!

Trey was very helpful. He made the whole experience very easy and pain free.

My service was exceptional. I left feeling well informed about my purchase and happy with my purchase.

Very positive and extremely helpful! I will definitely go back and refer people there!

First time in the store yesterday. Sales people were very polite and helpful. I found the overall product quality to be underwhelming for the value. The styles were appealing but for the cost I would look for an actual wood finish. Better local options include Ken's Furniture and Heron's Oak. If you want value consider the Sauder outlet.

Store is very move. My review is lower because of how long it took to get our order and the lack of communication while waiting.