Ashley Store Dublin, OH (Tuttle Crossing)

Very helpful for setting up a new apartment. From couch, to kitchen bar chairs to a new bed. They have you lay on mattresses to see what is comfortable, then provide the amount of mattress after as to not sway comfort for cost.

Items arrive 13 days after the promised day and they come all damaged 5 days later not solutions

James ley, he’s did great!

Our salesman was so nice and very helpful didn't pressure us to buy most expensive would definitely come back

Everything looks the same. No real variety. Lots of odd modern arrangements that looks cheap.

Adam West was patient, kind and knowledgable. I purchased because of him

Chase is the best sales man! So helpful!

Chase was extremely helpful. We shopped at the Ashley store #48.. The selection at Ashley is beautiful.

super chill guys. Very helpful. We got a new couch!

Great experience from start to finish! Huge selection, great pricing, and knowledgeable salespeople. Huge Thanks!

First time shopping at Ashley. Impressive inventory. Order was promptly delivered. Staff at store were very helpful

We came in person to purchase a bed frame we wanted online. They didn't have it in stock at the store so we had to do a delivery. We had purchased the bed and were waiting to get a call to set a delivery date. We had then called back to add on assembly a ways away from when we were going to get a call to schedule delivery. Assembly was added, not yet paid. About 2 days after the last call happened my boyfriend received a call stating that they made a mistake and we hadn't actually paid for the full bed. We had paid for it but not included the shelving on 2 sides. Mind you we had already paid IN STORE for what we thought was the FULL AMOUNT needed for the bed. We now have a delivery date as well as waiting for an email from their manager to talk about the assembly. Overall it was not an absolutely horrible situation but very frustrating and confusing!

Rob Harvey was fantastic. Very knowledgeable and experienced and was patient in answering all of our questions. Even called the store and he went over live measurements with me from home!

quick and easy delivery!

Always supportive and very good quality for the money. Rob Harvey was very good and understood my needs very well.

THE WORST PLACE YOU CAN EVER ORDER FROM. The worst people I have ever dealt with and the most incompetent individuals to ever work in this society. All people need to stay away from this store and company. We ordered all new furniture for a brand new house we bought and were looking forward to it all coming together. On delivery day they send a guy who is physical unable (not fit like badly) to the job and falls getting out of the truck and is now “hurt” which delayed the delivery by 3 hours. Once they finally get another guy to help finish they realize the bed set they sent was not even close to what we ordered and is wrong as the kind we ordered would not work with the rails they sent. Pissed off, naturally, they say they can order new ones and change them out but we have to wait 2-3 weeks (which is absolutely unacceptable) with no compensation given even though it was their mistake. Now mind you their delivery policy states two inspections would be done to ensure correctness and no broken pieces were sent which was CLEARLY NOT DONE either time!!! They then tell us it’ll be delivered one day but then try to change it to a later day and we had to fight tooth and nail for it to be the original day they said. NOW, heres the best part and how incompetent these people are. When they sent the new pieces guess what they did? THEY SENT THE SAME PIECES AS BEFORE. These people sent the same wrong pieces again. Sorry but how incompetent do you have to be to do that? Insanity. The problem then lies with the customer service people telling us “they didn’t know” or “they don’t know anything” “it’s not their fault” and that they would call us back on numerous occasions which did they? You guessed right THEY NEVER DO OR DID! Worst customer service ever dealt with and who act like little kids not adults and back talks to their customers when faced with directness about a situation that should never have happened. Of course I’m frustrated and pissed deal with it YOU NEVER disrespect your customers when your company messes up TWICE on the same BS it started with especially when the customer has paid you that much money. It’s customer service 101 you do your damn job correctly, and the customer is always right no matter how pissed they are or they sound. You do everything you can to correct, offer compensation, and get it fixed in a timely manner. The problem still is not fixed and no call back at all or information about when we actually get to sleep in our damn bed because of these issues they refuse to do anything about. Never shop here. Never deal with these people or company. They need to Immediately go out of business just horrible.

Rob was extremely helpful and knowledgeable. My husband and I were undecided on exactly what we wanted as far as our furniture pieces. Rob was wonderful in showing us items he thought would be a good fit for what we were looking for! 10 out of 10 recommended.

2 stars. Although their prices are better, their advertising and follow-customers-around-everywhere behavior is atrocious. I called and asked a question and they took my phone number from Caller ID and put it in their advertising system without my permission. Now, I get unwanted text messages ALL THE TIME. I don't need a salesperson to hold my hand all the way around the store, badgering me to buy furniture so they can earn a commission. I'm a grown man and can shop on my own! Shout out to Nikki for making my purchase process simple and easy. She gave me the space I needed until I made my selection.

Rob H did amazing at turning a no from the other Rob that told us no bc he didn’t do his job and no basic product information that was what we asked him for. He didn’t bother to check product detail we asked for. We left store came back to check dimensions to make sure if we could make the sectional work in the space we are putting it in. Rob H came to us and introduced himself, and we told him our dilemma and he immediately told us that the chaise is available on the other side that we asked and explained we needed in order to purchase the sectional. We informed the other Rob just a half hour previously told us it wasn’t available and didn’t even check for us. This sectional was also placed in front of the front door of the store first thing you see. A lot of customers are going to see this and inquire. Rob should know basic options and information about pieces that are in high traffic areas that will be inquired about .

Abdur Raheen was amazing . Gave us time and attention never pressured us into buying, worked on possible savings with a smile. We felt valued as clients. Thank you for having such salesman. We will keep coming back to Ashleys as we have several rooms to furnish.

Great help in store from Robert!!

Very nice store! Excellent selection. Rick was very helpful, knowledgable and friendly. He took the time to explain everything to us. We found our couch pretty quick and are happy with the choice we made.

Rob Harvey was awesome! He wasn't invasive of our time. He let us roam and make our own choices while assisting when applicable. Process was smooth and Rob was considerate of our opinions. Came out with a brand new couch and table. Overall great experience!

Adam was fantastic, so knowledgeable and helpful! Couches were well priced and comfortable.

David was awesome.

Despite their website specifically stating that they will price match competitors including Amazon.com (As long as shipped and sold by Amazon) the store refused to work with me. Horrible customer service.

We're from out of town and we're looking for a table. We stopped at Ashley's and found what we were looking for! The staff were all very friendly! Nick was very professional and helped us greatly! I would definitely recommend this Ashley's if looking for new furniture!

Chase was super helpful answering all of our questions and helping up decide on our new couch and mattress!

Adam was a huge asset in helping me find my dream dining room table!! Thank you!!!

Nick and David David were great!

Chase from the Britton Pkwy store was very helpful. He was not pushy and was patient while we were making our decision regarding a loveseat recliner. He offered sincere advice and is very trustworthy as a sales person. We will do business with him again at this store.

Rock was Very helpful, not pushy. Answered all questions and was extremely helpful and knowledgeable.

Rick was awesome! Great no pressure sales and knew exactly how to help us. Balanced answering our questions and giving us space!

Rick was FANTASTIC!! I came in with a very specific idea and dimensions in mind that multiple other stores and associates had failed miserably in assisting me with. I was in and out of the store within 45 minutes with furniture even better than I had in mind! I'm so excited and will have my furniture delivered in 2 days!!! Thank you Rick!!

Rick was great! We came in for some barstools and were able to pick them out and have them shipped out to our house in the same week.

AJ was great. He took the time to explain all the options and offers. I'm happy with my purchase

Rick was a great help in making our purchase! Great customer service!

Rick was a huge help and we can’t wait to get our new sectional!

AJ was wonderful! He was incredibly helpful and patient as we figured out what style of couch we wanted. It truly felt like he was invested in our vision—he even took the time to look through my Pinterest board and help us imagine how everything could come together. He made the process fun and easy, and we really appreciated his enthusiasm and support throughout.

AJ was great, very good taste. Smart guy with good insights.

Adam west was amazing and Alex was helpful with the payments info

Awful staff and management. Couch has been delayed for over 2 weeks now… after the sales rep claimed it would be here April 2nd it’s now April 14. I keep trying to get ahold of management and staff always claims they aren’t there and that they’ll call me back with a solution but never do!! Honestly, fed up. I wouldn’t have bought a couch from here if I knew it was going to take this long and if I knew the customer service was this bad!

Manager was helpful.Richard my salesman who sold me the Tempur-pedic bed while trying to set up delivery became aware of only every other Wednesday delivery which I can’t do due to work schedule. If I have to wait until June 15 then I’ll just have to wait unfortunately but I do understand their situation. I’m still a happy customer so far up to this point, now to see how things go upon delivery and setup.

Isabella was lovely to work with. She answered my mom’s questions and shared her knowledge of fabrics and fills.

She is so nice and so helpful she is great

Adam was very welcoming and helpful throughout the whole process. Made our stay comfortable and relaxed.

Adam and Fatima helped us get our living room set plus a mattress. Very nice store will come back.

Ask for Chase. He was great to work with! We had a great experience. Unfortunately, the products delivered were dirty. Customer Service at Ashley Furniture connected us with a cleaning company to clean our new furniture within a couple days. Overall, it was a good experience.

AJ at Morris was extremely knowledgeable and helped us find a good match for our new mattress in no time. We felt very lucky to have him as our salesperson. 5 stars for his service!

Richard S. was great!!! He is knowledgeable about the products showcased and was patient while I sought the item that worked for me. Thanks.

store was fine but white glove delivery did not deliver without incident.

Very pleased with the whole experience from order through delivery. My dining set came on the date and time expected. Delivery personnel set up and removed all debris.

Chelsea is AMAZING!!! Great personality. She made the experience great!

Extremely helpful and to the point service

Bought a couch set that didn’t fit. We bought it online so it was our fault, we were upset at first but then went into the store and had an amazing experience. We worked with Christian and Hailey! They made our buying experience painless and exciting! They both were extremely knowledgeable, kind, patient, and not pushy at all. Highly recommend working with these two. Thank you both so much, we are so excited for our new couch!

This place is terrible!! When we bought the furniture they told us it would be delivered by the end of the month. I then got a text stating that it wouldn't be delivered for 3 months! We went back to the store to cancel the order and they convinced us to get something that was in stock. Delivery day came and they gave us a window of 1-4. They arrived at 8:15 pm. Totally unacceptable. Then to top it off, the one side table was damaged. They sent someone out to repair it (which he couldn't) the sent an email apologizing for the damage and offered us a $75 store credit. Why would I ever want to step into another Ashley store again to us that!

Richard was the best salesman I’ve ever worked with. He helped me find the perfect sectional for my small studio apartment. He took the time to measure out the sectional so I could make sure it fit. With working with such a small space, this was super important to me. He explained the financing process at a level that I could understand. I could not have wished for a better sales process when making such a big purchase. Will be coming back to him for future purchases!

Had an amazing experience with Chelsea while trying to find our new living room set! 10/10 very helpful and friendly!!

Chase woman super patient and helpful. Not pushy like most sales people

Chelsea is amazing. We are going to have a great day!

Chase Easterday was a great help. We would strongly reccommend him. He is amazing.

Shopping for sectional, lots of options and we found the perfect one after looking at multiple stores. Will definitely be back for furniture in the future.

**update: they emailed me back saying they would not honor their return policy and accept a return or refund. Absolute scam. I wanted to treat myself to something other than Ikea and Amazon furniture, but alas, I deeply regret it. Ashley is a Complete Scam! Let's read their return policy together (clip included in this post): "Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery." I purchased the item November 19th (Order number: 725010008338). It did not get delivered until November 27th, which is the Wednesday before Thanksgiving. I was out of town. I came back into town the next day, and observed the item was wet. I called on the Tuesday after Thanksgiving to return it, and they let me know that it was too late, and I only had 72-hours. This is contradictory to their website, and doesn't consider the fact that there was a holiday in the middle of the return period. I was returning two end tables, so not particularly expensive. I have spent over a thousand dollars on a couch and an ottoman, and did not return those. I tried to resolve this via their chat and kept getting disconnected. If you don't refresh the page over and over again, the chat is lost. Finally after a phone call arguing with the rep and a chat where they made me submit pictures, they let me know that someone would be in contact with me in 3-5 business days. This is unconscionable that their window to respond to me, is longer than my window to respond to them. I'm very angry and I expect someone to contact me.

Staff were very knowledgeable and helpful and did not pressure a sale. The showroom has a large selection, and the process to purchase and deliver was seamless. We ordered Platinum service and the drivers showed within the promised window and set up the sofa with care. The only thing we noticed post set-up was the 5th center support leg was not extended to touch the floor. Not a big deal as we were instructed to inspect the installation. 5 star review.

I have been having the worst time with this store and the delivery. Went in one night before July 4th, knew exactly what we wanted, showed the salesman, he ordered it, and told us we got free cornhole boards - sweet! Delivery day comes, the bed wasn't ordered with both cubbies like I expected, we didn't get our cornhole boards, the movers BROKE our ceiling fan, parts of our nightstands weren't installed, and the handles on the ONE CUBBY weren't installed, it was super disappointing and not indicative of the premium delivery we paid for. I reached out to customer service, after a bunch of back and forth, I was finally compensated for the broken ceiling fan (at first they didn't offer enough to cover the cost of the fan...) and they ordered the other cubby at no cost to me (the most positive thing they did - for which I am grateful). I was told by customer service that the store manager CANCELED the cornhole boards - which I don't understand how they can cancel something that was promised/ordered to us. Today, delivery day two! The new cubby arrives! The delivery team comes in, I show them where the new cubby is going (replacing the side rail), and they get to it. After longer than expected and a bunch of drilling, they start carrying the cubby back out. I asked them why they were taking it out. They were confused. THEY REPLACED THE INSTALLED CUBBY WITH THE NEW ONE! I was like "um, noooo... that goes over here". Finally - both cubbies are installed and the handles are installed on all the drawers. BUT. I still don't have my promised cornhole boards. Never again, Ashley. Never again.

I would give negative 5 star reviews if possible. Ordered a chair on Sunday all paid up and was told it would be here on Wednesday ( today ) I was given a time frame 1 - 3 ish time frame. Cool. .. 245ish text saying 330 to 630. I replied ok. I mean I took the day off . Then 430 rolls around delivered service between 430 to 730 . Pissed I am but whatever. 745pm I am texting and calling them nothing. 753pm I get a call saying we won't be out today. I ask wtf and I get sorry!!! I state I took a day off to have this delivered and pretty much all I get is oh well... completely bullshit absolutely horrible service

Went in for the first time ever was amazed by how affordable prices can be as the quality except for being followed around everywhere. It made the shopping experience extremely awkward as it did not let me see everything as good as I wanted considering I was being stared at constantly.

impressed with the selection and prices. easy shopping w/ helpful employees