Ashley Store Fairborn, OH (Beavercreek Towne Center)

Worst place to invest your money in household items. I bought a couch about six years ago and opted to pay for the protection package. I never had to utilize the service that came with it, so I received a voucher for the amount of the protection package. I can only use it in-store + the purchase must be double the value of the voucher... Today, I visited the store and found that: 1. They had literally nothing in stock for the items I was looking for. No book or inventory guide for me to look through of their products in stock. 2. The representative did nothing but tell me about Purple products, the only color of which they had was gray. So their only focus is to peddle the products needed to meet a quota. The prices of anything available also seemed grossly over priced, so not worth the value. Don't shop here, don't waste your time, don't waste your money.

Absolutely horrible experience, not just once but twice!!! Promise delivery date was never kept an extended to over a month on the first order. The second order we were quoted on a price for a full furniture set, and a delivery date. We had to call in a day after the expected delivery day just to see if the furniture was in for them to turn around and tell us that it hadn't even been ordered after paying, so it was pushed out another 2 weeks. Then received a call back from them later in the day to tell us that the original quote didn't even include the headboard to the full bedroom set and wanted us to pay an additional $300. Hunter the salesperson was a new guy so the manager had to look over the complete order and they both failed on the complete order. Will potentially seeking legal counsel due to them not wanting to fix any of the issues.

If I could give negative stars, I would! This store put me through so much stress and anxiety while I tried to just get what I paid for. They initially delivered the wrong half of a two-piece sectional. When they rescheduled, a month later, they brought out the exact wrong piece again! That’s 2 days of work I had to miss. The general manager, Andrew, was incredibly disrespectful and rude. Even when shown images of the mismatched couch, he claimed he couldn’t see any difference and blamed the room's lighting. When I pointed out the texture difference, he condescendingly said, “You can’t see texture, you can only feel it, so I can’t help you with that.” Instead of addressing the issue, he kept insisting on returning it, with me paying a 12% restocking fee. He kept speaking over me not letting me address issues being very aggressive. I asked him to walk back to the floor model of what I purchased and compare it to the image of what I received and he declined stating “it wouldn’t help your case here” Thankfully, another manager stepped in and arranged for a replacement. I saw her walk in and pulled her for help to get the GM to listen to another employee handle the situation in a professional way. Which she did. However, I had to wait another two months, and even then, the correct color wasn’t guaranteed. Neither her or the GM could tell me what couch I’d be receiving even though I bought the one on display! The new couch eventually arrived and, unsurprisingly, was the wrong color again. But I was too exhausted to deal with them any further. Made me feel like I was asking for too much when all I wanted was the couch I bought! I even bought the 5 year warranty and they treated me horribly! But At least this time, the whole couch is the same color. The customer service here is atrocious, led by a manager whose priority is to win arguments rather than help customers. Avoid this store and take your money elsewhere. Anywhere else will treat you better. Attached are images of the couch. You make your own determination of whether it’s a mismatch or not. I bought the couch early October didn’t get the final one until January and still wrong.

I got a couch. I sat on it. It was soft. I looked at it. It looked soft. I listened to it. It spoke softly. The couch was made of softness and softness came from it. It is the year 2025.

Bad service judy that sold us the furniture said we have it in 2 weeks and it took a month to get she also never returned are call’s let’s just say I will never do service with ashley furniture again, and she offered us a gift card for bad service and she never gave us it , so for anyone that want’s service with them be careful

I have some words for those who are considering getting furniture from this place…..JUST RUN AND DON’T DO IT!!!!!! Ashley’s is a hot mess and they are horrible with customer service. They are quick to take your money but they are slow to help and never get back with you and want to always downplay any issues. They delivered most of my furniture damaged and the store manager said “these were minor things that could be touched up in 15 mins”. This is unacceptable for buying more than 7,000 dollars in furniture. Let alone I got platinum delivery which says that these delivery guys are supposed to take the boxes with them but they hide them on someone’s else’s property right next to me let alone I could get fined for this! I want my delivery fee back because everything came damaged and I had to do additional work to break down these boxes and dispose of them which is what I paid for! This is unacceptable and I recommend everyone go to Bob’s Furniture instead because they ended up bringing by everything I ordered and they were quick and everything was in great condition. DON’T FALL FOR ASHLEY’S SCAM!!!!!

Won’t be buying anything ever again at Ashley/Morris. They sell cheaply made, expensive furniture. Bought a recliner from this store and only had it a week, sat in it and it made a Loud pop sound. Now it won’t recline and leg kick stand won’t come out. Called and they made me pay $100 since I picked the order up and didn’t have it delivered. They then sent me to a warranty company, scheduled a tech to come out in 2 weeks. Finally tech showed up, walked in the house and was here 5 mins. Took 2 pictures and said it needed a new mechanism and he would order it, should be here in 2 weeks, then I have to call the warranty company back and schedule another tech to come out which would Be another 2 weeks. So I won’t have a working recliner for well over 2 months. Update 12/20: sent email to this Aja person that replied to my review and still haven’t heard anything. Such poor customer service, I wish I would have looked at the other reviews of this store before I chose to step foot in there. Seems like everyone gets screwed and Aja says reach out to them to make it right. I wonder if anyone else that got screwed with crappy furniture has had any good customer service. Telling all of my family and friends to avoid this place like the plague.

My ottoman arrived Friday and had several black marks. I contacted support and they offered me $50 or they would have Stanley Steamer come out to clean it. I told them to have them come and clean it. I have heard nothing else from them. Irritating at best that it came like this and now I have to wait to hear back about the cleaning. They said in one of the emails that using chat was better but Ashley’s chat is not user friendly at all!!! I just want this taken care of.

Our saleman, Andrew K was extremely helpful and knowledgeable about the furniture we bought. We have recommended him to our friends and family in the market for new furniture.

We bought a couch and loveseat recently and we are very happy with them! It was a great price and we had free delivery! Andrew K was a wonderful salesperson!!

The store sent me to the warehouse who than sent me back to the store to order the dresser. Store should have just took my order

Jessica has been great! Responds immediately and proactively, just who you want taking care of one of your biggest purchases! She is extremely knowledgeable and most of all, cares. Additionally, the delivery team of Jerome and Raqwan were very kind, professional young men.

We were greeted upon entering by a friendly sales associate. We were on a mission and explained that to the sales person and she was respectful and helpful. Not pushy!! Which we loved! She checked in with us occasionally and answered any questions we had. Once we had made our final selections, she sat down with us and helped us get the best deal. Over all, we were quite happy with our experience shopping at Ashley of Beavercreek.

Terrible service. They delivered the couch and part of it caught the edge of our counter top and ripped the fabric. They refused to return it after blatantly destroying the couch. They even took a picture on their way out to falsely claim that the counter top was broken before they arrived. So cruel. Attached is the letter we received from the delivery team after destroying our counter top. I was dumb founded. Furthermore, their customer service line is terrible and very hard to reach. You have to press ext 9 after calling 937-874-7020. Then wait awhile. They told me that my request is in queue and they cannot process it over the phone. So now I have to wait and they will only communicate with me via email or online chat agent. Again terrible service. Update: Aja in the comments below did not help us. We called and left a voicemail. They did not call us back. This review is the only way I can get their attention. So sad 😢

Bought a couch for our basement. Service was good and the delivery went very smoothly getting it downstairs!

It was a great experience.

our store representative was cordial and very helpful. he worked with us for the best deal possible. I would recommend Ashley Furniture Store to anyone.

Do not purchase furniture from this store or any Ashley for that matter. One year in and our couch squeaks. The part that squeaks is where my toddler sits 90% of the time so it's not been over used. We had a service tech out and he said the support springs under the seat needed replaced. Ashley said it was at the discretion of this store as it is only a seller of the furniture not the actual Ashley company. This store refuses to service the furniture. They state that the furniture is not considered defective under warranty. So I guess since it is not considered a defect, that means that squeaking is normal. So the quality of this store and their warranty on the furniture is garbage! The sales person who sold it to us acted as if she was cutting us a deal but I guess they were just working to get another piece of furniture out the door knowing it wouldn't last.

Walked into Ashley in Beavercreek and the sales staff immediately offered assistance. I saw the piece I wanted- black wood server - and told her I was ready to purchase. She wrote it up and we were out of there in 10 mins. The piece was delivered within 2 weeks by two men who took expert care in the delivery. Very happy with this gorgeous find!

I will never buy from Ashley furniture again. I was initially very happy with my purchase but 2 years in my chaise piece broke on my couch. I had the warranty but they said because it ripped on a seam they would not fix it. Why have the warranty if you won’t stand by your product and help the customer? They recommended I go through Jake’s furniture repair which no showed on my 3 times!! After months of back and forth I reach back out to Ashley and they had me purchase a new chaise piece. Every step of the way has been different dealing with their customer service. To top it all off when they finally delivered the new piece that refused to take the broke piece away. Just the last straw in dealing with this company. I will never purchase anything from them again.

When shopping at Ashley Furniture in Beavercreek I was immediately greeted and asked if I need any assistance by Jovaughn (aka) JoJo. At the time I was just looking but after browsing around with my daughter, I was assisted by JoJo who was very professional, courteous and patient. He was overall a great help! My furniture came in this past week, and I love it! The delivery team was professional and courteous as well. They kept me informed as to the time of arrival set up my furniture in no time. It was a very smooth process. The prices at Ashley are very reasonable as well, I plan to shop there again in the future.

Ought a sectional paid over $3500. And is is the most uncomfortable sectional I have ever had. It's hard the lay on hurts legs because uneven chase makes squeaky noise every time you lay on it.i had purchased 1 sectional it was to large for my roomi had returned it and picked another they removed all the discounts theygaveme on 1st sectional and charged me more for the new one which was cheaper made product. I will never purchase furniture from here again very dissatisfied./Ashley furniture responded to this review and told me that sorry we can't help you so I told them so I'm just supposed to live with a $3, 500 extremely uncomfortable sectional that's uneven when you lay on it and they said yes sorry so my advice don't buy anything from the store because it isn't customer satisfaction guaranteed it's not guaranteed for you to be satisfied by this company customer satisfaction guaranteed is a joke......... Ashley responded to review and said nothing they can do so I am stuck with a horrible uncomfortable sectional. THEY GOT THEIR MONEY SO THEY CARELESS ABOUT THE CUSTOMER SATISFACTION. I WILL NEVER SHOP HERE AGAIN.

Furniture is cheaply made with a high price. Don’t honor extended warranty as described, people are extremely rude and lie. DO NOT BUY FROM THIS STORE!!!!. Go to Big Sandy much better over all. Horrible experience all around.

Sales associate was very pleasant to work with. The delivery went fantastic. The guys were very informative as to when they would be at our house and they were very quick and nice guys during the delivery of our couch

I would not recommend anyone purchasing furniture from this place. I bought a sofa and loveseat here and found out it’s cheaply made but they charged a high price. The bottom has tore loose 3 times and it is unusable. The saleswoman that sold it to me Judi said I would have a extended warranty on it that would cover everything but that wasn’t the truth because the people that take care of the extended warranty told me it does not cover this problem that if I wanted it repaired or if it could be repaired that I would have to pay for the repairs so they have cheaply made furniture and sale them at high prices. And they don’t tell you the truth about what the warranty covers. I’ve tried contacting the store but it’s a recording that will not allow you to contact them and I tried calling Judi on the number she gave me but she never returned the call. This is unprofessional and I will be contacting the Better Business Bureau. They have a lot of complaints from others who have purchased furniture from that store on Centre Dr in Fairborn. This was my first and last time I will ever buy anything from them. If I could of given them no stars I would of. So Buyer beware. Since posting this I heard from Ashly management and they posted here for me to contact them, well I did and they do not want to be professional or fair , they said the warranty expired which someone lied to me because I was told by the lady that sold this unusable chair that I would have a 5 year warranty. I will NEVER buy their furniture again, it’s 12/23/24 since my last entry they wanted me to call them and they would help as you read their reply well they did NOT HELP at all they told me there was nothing they could do . If you don’t wanna throw your money away don’t go here at all. Their furniture is cheaply made but they charge high prices. With treating customers like this which is very unprofessional they will be losing a lot of business!

My dad bought a living room suite on 8/30. He had gone a few days before and found what he wanted. He brought me to see if and decided to purchase. The salesman was nice enough that day. When he was buying the furniture, my dad was asked if he wanted a few pieces the first week of September or if he wanted all the pieces together on 9/13. He chose to wait a week and get it all at the same time. He had me check online to check if the timing of the delivery was on the website. I then found that the estimated delivery was 10/20…a whole month after the original delivery date. My dad called the store and wasn’t able to talk to his salesman. He called again today. The salesman was extremely rude. He said that he never said it would be on 9/13…but my dad and I both heard him. He argued with my dad and threatened to cancel my dad’s order. My dad asked to speak to the manager and was told he would call my dad back within the hour. My dad had not heard from him in 3 or 4 hours, so he called him back. He was again met with extreme rudeness. My dad chose this store because he had a bad delivery experience with another furniture store, but this experience has been much worse. Do not buy from Ashley’s unless you want to be treated badly.

Purchased a couch, love seat & end table from this store the end table is damaged has chips on it and is not in good shape considering it was supposed to be brand new. This store/ company customer service has gave us the run around on replacing the end table. Customer service sucks don't recommend this company at all. And definitely won't be buying from them again

Monica made things easy for us. Very helpful because we had a warranty credit. I highly recommend the warranty.

Our associate Claire was able to quickly identify our tastes and needs for chairs, a sofa, and a mattress. We are very happy with our experience and the exceptional value during the Labor Day sale.

AS OF 9/22/24 NO-ONE HAS REACHED OUT SINCE YOU STATED SOMEONE WOULD!!!!! I do not recommend buying from this location. My daughter purchased a bedroom frame, night stands and dresser with mirror and it had a bunch of chips and some damage and after months of broken promises they never followed through with making it right. The only thing they care about is the sale/commission. To add salt to the wound instead of taking off the $200.00 they said they would since April they mailed her a $200.00 gift card. Why would we ever buy anything from there again. Horrible experience!!! Someone reached out and said the store would be contacting us and the store is the one that refused to work with us so not sure what the next steps are??

Jessica who had helped us last few days has done an amazing job. Highly recommend dealing with her. Thanks for your help

Entire process was smooth, from purchase to pickup. Lots of email communication and everyone was very professional

Great service

Found a perfect dresser to match my bedroom set.

JoJo was awesome and helped us out tremendously.

Jessica Mizell was wonderfully helpful, knowledgeable, friendly. Thank you!

Great service and prices!

Jessica was very helpful! We plan on getting a bedroom set for our new place.

Very quick and easy delivery

Monica is wonderful! Her customer service was top notch and we really enjoyed working with her! She is a keeper!

My uncle (who is 83 years old) ordered a bed from this location to be delivered to his home and has been waiting over a month (sleeping on the mattress on the floor). The bed has been broken each time it was attempted to be delivered (3 different times) and now has been told it will not come for another week. All they will do is give him $300 off for each bed that wasn’t delivered. I am appalled by this.

Judi was amazing when it came to answering our questions. She was low pressure, letting us shop and just checking in every so often. She was knowledgeable and able to answer our questions quickly. Overall a great experience!

Judy was amazing and helpful when we came in to buy a bedroom set and mattress. She was very knowledgeable and saved us a bunch with in store promos! Ask for Judy!

Jessica was our sells representative:-) she’s nice and was very helpful and fun.

sales person very helpful and the furnitures are very good quality very fine style , only deliver taking longer as usual

We were “just browsing” for furniture and ended up at Ashley in Beavercreek. With the wonderful help of Jessica Mizell, she spent the afternoon helping us select each individual piece for our living room, kitchen, dining room, and master bedroom! She helped walk us through each concern that we had to make the best selection for our home. Highly recommend coming in and speaking with Jessica if you are in the market for new furniture!

Delivery service was great. I had the date well in advance. The 3 hour window a couple of days in advance. I was notified when I was next and the delivery was on the way. Delivery team was professional, fast yet detail focused. They left the place clean.

I’ve always had good experiences with this store! Only issue I’ve ever had was once they delivered two pieces of furniture instead of one. I was able to get it quickly fixed. I’ve bought a bed, bed frames, couch, table, and outdoor furniture from this store over the years.

Our experience was amazing. Our sales rep Todd was respectful, kind, and did not pressure us at all. We will continue to use Ashley as our primary furniture store. Highly recommend.

Judy was very knowledgeable with her merchandise. She was able to show us furniture that was within our budget and within our means in size and color. We are very happy with our new couch and ottomans. The entire process was very pleasant !

The sales representative JoJo was very helpful and knowledgeable with what I was looking for. Please ask for JoJo if you decide to visit the Ashley store in Beavercreek

Chris k was amazing at helping us pick out furniture! We got a bedroom set and beautiful shelves! 10\10 will be getting my furniture from him again! He also loved our son!

Susan was great helping my daughter and me find a mattress, and furniture for her new townhouse.

Great service! Susan was awesome!

Great customer service by Christopher, informative while being non-pushy. Found some furniture that worked out great for our needs.

JoJo was Amazing I walked in and knew what I wanted already he helped me soon as I walked in and didn’t rush me at all very patient and instantly found the nightstand i wanted even helped me get a 3 percent discount on both nightstands

Stopped in to look for a new bedroom set for 1 of our kids. Todd greeted us when we walked in and helped us find what we were looking for and offered suggestions on mattress options. Looking forward to getting everything delivered.

Jojo helped us find exactly what we were looking for! Found the perfect couch for our playroom!

This is our second purchase from Ashley and the staff is wonderful. Thank you for our new outdoor furniture!

Tesse was a very helpful and knowledgeable associate! She is very friendly and we especially enjoyed playing cornhole!

Chris k did a great job.

Kathy was super helpful with me and my grandma to find a recliner that would work for her!

Tessa was a fantastic person to work with. Tessa gave us the space to look at and discuss our options. Thank you, Tessa, for making this an easy process.

LaMonica absolutely took care of us! Supreme service and caring, polite staff!

Great customer service! Helped us to find the right dining room set for our house!

I came to the Beavercreek Ashley store with my Mom to look at adjustable beds and mattresses. Judy was phenomenal!! She took her time answering all of our questions while we tried several mattresses, pillows, and adjustable bases. Her patience was wonderful. The store and restrooms were spotless, the staff super friendly and Mom got a great deal on a super comfy bed! Highly recommended!

We came to get our dream bedroom set and the girls at the customer service were amazing! They even helped us get the matching bed. Thank you Susan and Kathy

Kathy was very quick to help and very knowledgeable about my brand new couch!

Love this store. Staff was extremely friendly and prices were reasonable. Judy was a pleasure to work with!

Jacquiline was so nice and friendly.

We really liked the variety of furniture to pick from. The people there are very nice and helpful.

I cancelled my order and just got it off the website. It all started good but prices are high, sales are better online and it will arrive way faster. Use the store to see and feel the product but buy it online for sure.

Kathy was awesome! They really helped me get everything I wanted at a price I could afford! Very happy customer.

Good Customer Service! I bought a sectional that arrived broken and Ashley allowed me to swap it out for another style which they delivered and set up for me! My girlfriend and I love the new sectional! Thanks!

Kathy was very professional and courteous. She helped us throughout our entire experience.

Jacqueline helped out so thoroughly. Helped us weigh the pros and cons of multiple sectionals. Came back the next day and hooked up with a great deal. Very happy we came in!

Overall the process was a breeze. We were able to secure a table quickly at a moderate price and have it delivered within 2 weeks. The delivery team was quick and courteous. Overall happy with the experience.

Great help to find the right things we needed and then better follow up to get pricing to a point we needed it! My whole house is furnished by Ashley and will continue to be.

He was so patient and very helpful and informative.

Jackie is the BEST! Great service! Very Knowledgeable! Very Helpful! Very Honest!

The London Lady is the absolute best and a great help! Ask for her!!!

Great selection and salesperson matched price from internet. This is great because it allows you to see, touch and feel before you buy. I still like the in person sales process.

Went into Ashley Furniture and wasn’t planning on buying anything at the time. But was welcomed in by Jessica and she showed us many couches we were wanting. Ended up leaving the store with a new sectional and a table with chairs. Thank you Jessica for great service and helping us with our first home purchases!

Wonderful experience with Monica and Hector. They were most helpful with the exchange and order of the lift chair I desperately needed for my mom. Thanks for your expertise!

Great experience today!

I’ve always had great service and nice furniture for a good price.

We went with the intention of getting a good deal on an amazing product, and I believe we succeeded. The entire experience was low stress, and the sales people didn't pressure us at all. In fact they let us roam around and just touched base with us a couple times about pricing on items we were interested in. They set up delivery the following week, and the delivery guys were friendly and punctual. Will definitely recommend Ashley Furniture in Fairborn for anyone needing high end furniture, at a great price!

Had the best customer service experience ever! The lady that help me out even helped me find a couch that I had located in a different state and got it ordered for me. She did a great job and got it at a lower price!

Great customer service!! Thank you for your help today Kathy!

Very friendly, knowledgeable & respectful. I would recommend Ashly home furnishings

The first couch didn't work out, but they worked with us to find a nicer couch for an even better price!

Ashley always make things right. They discontinued my buffet I ordered and they let me have the floor model. So greatful.

Very friendly service, offered free delivery and price much less than expected

Chris. K. Was very patient with us as we had many questions & so many choices to decide on. We always have a great experience at Ashley, staff is amazing and fantastic value!

Monica was very helpful and friendly. Definitely recommend

Have bought multiple items and really like selection! Great store !

The selection is good. Not all items on the Ashley website are available for review in the store. Judy delivered exceptional customer service explaining prices, protection plans, taxes, and delivery charges. Prices are competitive with the local market.

Very nice store! We found what we were looking for and Tessa was helpful and courteous. Thank you!!!!

The sales person Monica is amazing but the delivery department is absolutely horrible. They have set my delivery window for 6:30 AM to 9:30 AM when I asked them if they could change it, they said they cannot change my delivery time. I mentioned that I’m moving and cannot change my delivery date. They said in a following message we can change your delivery date but I already mentioned that I was moving so I cannot change my delivery date in a previous message. Then in response to that they said they handle hundreds of deliveries a day and they have no control over what time frame they set up people for, I’m sorry But that’s kind of hard to believe because who’s really buying furniture right now and as a person who works in the service industry that is not the answer that I would’ve ever given a paying Customer. Multiple phone calls was essentially pointless because there’s absolutely nothing they can do for me. I tried to contact the store multiple times and nobody answered the phone. Very frustrating. Just be advised if you’re ordering furniture from Ashley they may schedule you a 6:30 AM drop off on a Saturday morning.

great customer service

Service was nice The associate Chris did an awesome job and taking care of all my items for me and making sure they was available and my delivery is going to be awesome as well on the day that I'm choosing for this experience I've thought Chris was very friendly nice and helpful he deserve a raise.

Great experience finding our new furniture with Chris! Gave us plenty of space, not pushy, knowledgeable and patient!!! Thanks Chris!

It was nice and the salesperson, Kathy, was very pleasant. I did not feel pressured or anything. Really enjoyed the experience.

I bought about $10,000 in furniture & we got a good deal for everything , but the lied to us about the delivery date & on the day off we were expecting it nothing arrived , they also never pick up the phone when you try to call , customer service is awful . I also had a dining table I was picking up & they didn’t have ready for me for the time we agreed on picking it up . They said they were going to send me a $300 Gift card for all the “ inconvenience “ that never arrived either

Great customer service and great sales.

Kathy was fantastic and got us everything we needed and went above and beyond for us. We will be recommending the store and especially her to our friends looking for furniture!!

Kathy helped me out with picking out colors and durable furniture. I love how she paid attention to what I wanted. I would recommend her and Ashley’s.

Jaqueline was an AMAZING help, got us a great deal on a beautiful sectional!

Friendly fast help. Beautiful furniture.

Judy was a amazing sales representative purchased more than anticipated 😂 will definitely be back

Very knowledgeable, helpful, and kind. Great experience. Eve at Morrison was awesome, also.

Worked with Jessica to find the perfect couch at a cost we could afford! Showed us a plethora of couches in order to help us find the couch we wanted. Was patient with us and willing to work with us the whole time.

Found what I wanted for a good price with the help of Tessa.

Quick and easy. Jackie was great!

Chris K was a huge help. He helped us find what we were looking for. No need to shop elsewhere. Thanks.

Great staff and great prices

Christopher was fantastic !!!! We are repeat customers of his. He so patiently helped my elderly parents select their 2 lift recliners. So kind and attentive to my mom , who is disabled . So here we are back, getting something for our home !

Made the process of shopping pleasurable. No high pressure. Took our limitations in mind when shoppy.

I've visited this store several times because I wanted to make sure I was getting exactly what I wanted and, more importantly, what I needed. From day 1, Kathy provided me with a top-notch experience. I never felt like she was ever trying to push a sale. She listened to my needs and what I was trying to accomplish with my purchase. Her level of expertise, personal touch, and ability to truly connect, relaxed my mistrust of sales-people and she became my friend. I would highly recommend the "Kathy Experience" when you visit this Ashley Furniture store. You won't regret it, and like me, you'll save money.

Love this store! Kathy took great care of us. Didn't push anything on us. Understood our wants and needs. Everything worked out for us. We will definitely come back here and send others. Highly recommend.

So thankful for Kathy Martin! She helped us find the perfect sectional with a great ottoman to match for the best price. Very excited for our new furniture to arrive in February!

Great experience

Very helpful.

Great sales experience purchasing a new bedroom furniture set. Hector was great. Provided all the information we needed and was very attentive to our questions and concerns.

Great experience. Great options and great financing.

Jackqueline was great to work with! She helped us choose a mattress and some furniture. Everyone was friendly.

Judy was very helpful and walked me through the furniture buying process that can be very stressful. She was able to answer all of my questions and helped me decide the perfect fit furniture for my home.

Chris did an amazing job! Highly recommend this store

Kathy was great and answered all of our questions. She was very helpful and very patient in helping us find exactly what we need at a great price!

We had an amazing experience with Jessica! She helped us find the perfect new couch for our living room.

Have the best customer service with Kathy who helped my husband and I find our bedroom suit. She walked us through showing us all our favorites and then continued to work with to help us get the best deal . We are happy we stopped in and made our purchases here! I highly suggest asking for Kathy.

I went to Ashley's in Fairborn, OH and was serviced by Jessica. What a treat. Her customer service was very good. When I go to Ashley again I will seek out Jessica for her beautiful customer service. She made my day!

Judi was the best! Thanks for a great experience!

Jessica was the best. She helped us find the perfect couch

Great service from both Hector and Lamonica!

Kathy was great polite and very helpful...we will be back

Tessa was extremely helpful and provided knowledgeable advice for a bed frame purchase and mattress! Easy to work with and no pressure, thank you!

Found everything I wanted with help from Hector, who was very pleasant and very, very knowledgeable! Thank you! Maralee

Great customer service!!

The service from Curtis he is not a good asset to your company he’s lazy he does not keep his customers updated he orders the wrong stuff not happy with this store in mason at all

Great!!! They're so helpful!

Friendly staff and outstanding service. We specially loved Jacqueline for helping us with our needs in getting what we needed in furniture.

Called and spoke with chris on the phone he was extra helpful. When I arrived at the store he was a pleasure to work with.

Kathy Martin was very helpful!

Jessica was great with helping us pick out our new couch!

Hector was awesome! Definitely will come back for any of our furniture needs!!

Kathy was amazing to work with! Very friendly and professional! Highly recommend asking for Kathy!

Tessa was very helpful. Excellent service, very knowledgeable and very friendly. She helped explain the mix and match options for chairs and tables and the couches. financing was explained with many options and we felt like we got a very good deal. We were very satisfied.

Kathy went above and beyond with our purchase, matching a lower price that was online, and making sure we understood every dollar that we would be paying. 🙌🏻👌🏻🔥

Kathy at Ashley Home Furniture was incredibly helpful and super efficient! Great customer experience!

Monica at Ashley is the BEST! She greeted us as soon as we came in the door and pointed us towards the items we were interested in looking at and was always nearby to answer our questions. She did not hover or pressure us but was available and took great care of us. Thank you Monica for being awesome!

Associate was great about letting us look without feeling pressured. Gave us space to be able to make a stress free decision! We will be back in the future!

jessica was such a sweetheart, she even convinced the manager to throw in a free blanket for me and my family!! best service, would recommend!!

UPDATE: After countless calls, they finally returned a call to have it repaired after this review, to which they sent someone who ordered parts. This was in the end of January. It is now April and I haven't been able to get ahold of anyone once again to have the new motor installed. At this point, this place is rediclous. I will never shop here again. They don't offer a discount or anything they just expect you to sit with broken furniture you paid over 4k for. While they ignore any attempt to contact. This is not how you handle yourselves as a business. Store is impossible to get ahold of after delivery on top of being told dec. 15th and it no arriving until January. We also ordered 2 end tables but upon delivery only received one of them and found out the other was never even ordered to begin with. We bought a sectional and noticed the day of delivery that one sides recliner doesn't work at all. Tried calling the customer service they said to call the store and were rude. The store won't answer or return your calls. Called the lady who we bought the couch from card and no answer as well, so pretty much paid for poor service. Definitely won't be shopping here again after this.

We loved our experience with both Tessa and Jason. They both helped us find the perfect couch for our home. Very pleased and are definitely coming back for more furniture!

Wonderful experience at Ashley Furniture with Jessica!

Out shopping for new furniture at the Fairborn Store. Judy was so helpful and patient with us while we were trying to decide. She then went above and beyond to make sure we got the best discounts and payment plan for us. Thank you so much Judy for your help.

I just stopped by ashly today to get a sleeper sofa, and Jessica took care of us she was so nice , helpful, and professional. I highly recommend this place.. and I am so excited for my new sofa,great sofa great value

We like the selections at Ashley. We are repeat customers.

The purchase was fine, the follow up and service has been abysmal. The couch cushions wore down within 2 months, been fighting for 5 months to get them replaced. The quality is poor, go elsewhere.

Great products and sales staff.

We bought a sofa and table from Kathy, she was quick knowledgeable and friendly! Definitely recommend her for any of your furniture needs!!

Great experience from Hector! Knowledgeable and courteous! Thank you for the great service

Jessica was exceptional. She was very sweet and funny, above and beyond with assistance with answering my many questions. We will definitely be back!

Kat was super helpful designing our space and picking the perfect item. Our second purchase this year.

The best experience my husband and I have had at a furniture store to date. We came looking to maybe buy o ly to leave feeling comfortable enough to make our purchase. Hector was awesome and SO knowledgeable. He gave us the space we needed, but was there when we were ready with questions. He worked out a great price for all our items and we'll be repeat customers!

Jessica was wonderful to work with,- friendly, knowledgeable and explained all buying options so we could get the best deal!

Chris K helped us in the store today. Helped us decide what would be the best deal. Very helpful and friendly.

UPDATE 12/29: They are replacing the item and it will be delivered in February. Absolutely terrible experience and terrible store. The staff is dedicated to help you until you swipe your card to pay. After payment, good luck trying to get ahold of the store for help. They don’t answer the phone or return a call from a voicemail. This has happened with 2 separate orders I have made over the last year. I will never purchase from them again. My couch was delivered with a stain on it. I called the store multiple times. One person randomly answered telling me I need to send pictures to an email address and they will replace the couch. I follow the instructions and was offered $90 off OR to have a tech come out and “repair” it. I did not pay this much money for a couch to come damaged. I do not want it repaired. I want it replaced. If I wanted a repaired couch, I would have went to an outlet store. I sent a response back to their email and never heard back. Customer service only takes emails. The store doesn’t pick up the phone or return messages. I am going to have to go into the store tomorrow I guess to get assistance. ABSOLUTELY DO NOT BUY FROM MORRIS/ASHLEY. BUYER BEWARE - they do not provide any service or support once you pay!

Monica was fantastic, when we couldn't find what we were looking for she went above and beyond to make our experience great.

Great experience with Chris K

Really enjoy shopping at this location! Chris did amazing!

Chad was friendly and very helpful. He took the time needed to make sure we picked out the right furniture for our living space and budget.

It was amazing ! Jackie was so wonderful. Took us through all the different sofa types. Will absolutely go back in the future.

Kathy was extremely helpful and informative on store product. Was super kind and helped us find exactly what we needed!

Our sales rep, AJ was so helpful and never pressured us into any of our purchasing decisions. We have never shopped at Ashley and was so impressed by our first visit that I dont want to shop anywhere else!!

Wide selection with reasonable prices. Sales associate was helpful and knowledgeable with no pressure. Worth a visit.

I just recently moved here from New Orleans Bekah has been just a wonderful joy for my shopping experience I just love Ashley furniture

It’s really good also it has great deals and the service is out of this world I love this store.

Kathy was amazing!! Great service. Very attentive to what I was saying and got me exactly what I wanted!!

Monica was very friendly and kind. She was a great help and was very friendly. Definitely the best furniture store in Beavercreek with willingness to help and affordability.

We bought a chair very helpful and nice easy process very satisfied

We had a very positive, no pressure experience. Jacqueline was very knowledgeable and helpful! Highly recommend!

Great job chris k

Judy was amazing owning the show room floor with so much passion. She helped me choose which set fit within my means which was a variety of spectrums and as a single mom of 3 she fully understood my needs. She did so with great accuracy and speed. THANKS Ashley's Furniture and THANKS Judy for your passion in helping people decorate their personal space It can really be refreshing to the hearts you help.

Overall, I am very satisfied with my buying experience at Ashley. The staff was very friendly and the furniture quality is great! Highly recommend!

Kathy was very informative & great customer service! Highly recommend her :-)

Hector was great, knowledgeable, very friendly and not pushy at all. We’ll be back that’s for sure.

Absolutely loved shopping at Ashley! Lamonica was my salesperson and she was so sweet and helpful! Something that I really loved was that she gave us the freedom to look around and just came to check on us to make sure we were doing okay :) Thank you Lamonica for making my shopping experience easy and quick :)

Kathy was wonderful in assisting us with the purchase of a bed frame, recliner, end table, and coffee table! She showed us all of the budget friendly options to outfit our new home and she did not waste a second of our time!

Edit: had to order my recliner, took over 3 weeks... then another 4 days. She was not helpful anymore. I sent her a text early morning when it FINALLY came in and she didn't text me back until 4:30. The warehouse had text me for pick up but not the hours so I looked it up but website was wrong. We showed up before closing but they had closed a few mins early. Kathy blamed me. I finally got my chair the following day but I will never do business again with them. They don't care once you purchase the item, your on your own. Extremely bad communication! Kathy was fantastic! Showed us every recliner in the store. When I came back she jumped right in taking care of us again. Will definitely be back. A+++ customer service for sure!

Tessa and Christopher did a wonderful job

Jacqueline was wonderful! Great experience with our mattress purchase!! Thank you!!

Was amazing and quick service got a beautiful couch and ottoman with storage. Highly recommend going here on black friday and deal busters. Got financing and cant wait to set up my living room

Y’all, I’m very very sorry the way I acted toward the day manage. Guess his name is Anthony? Anyway, I will be calling Monday when you open to see according to your customer care on the phone if you can put an order in for me to take the floor model. Customer care said they would deliver it and they will pick up the other chair recliner.. please ! I really want this The sales rep you have working for you, is Jaclyn . Guess that’s how you spell her name 😂😂😂anyway, she helped and undrstood about my situation and she was fantastic. Your customer care is also great, they told me everything and worked with me through this . So yes, I will be coming back besides I need, not right now But I will be buying a small coffee table for the loveseat I have. It’s the right size. Anyway, if y’all can do that for me. Would highly be appreciated Sincerely, Ms. Carrie Murphy

Great experience. Came in just looking for a pillow, but Kathy did such a great job taking care of me will likely come back for a mattress and adjustable base.

I recently moved to the area and needed some new living room furniture. I had already looked online and had an idea of what I wanted. Kathy greeted me as soon as I walked in and helped me choose which option would be better and was patient as I walked around the store looking for other things. She also made sure items were price matched and that delivery was able to be made the same day as others I had scheduled so I wouldn’t have to take off work more than necessary. I highly recommend this store and Kathy. I will be going back if I need something else.

Kathy at Ashley’s has taken care of us with 2 purchases over the last year. We love our console recliner & can’t wait for the new mattress!

We walked in, Hector asked how he could help us, and we had bought a couch in under 20 minutes from parking in the lot. It was incredibly quick and painless because we knew what we wanted, and he knew where to find it.

Kathy helped me. She explained everything, was friendly and professional. Ask for her when you shop at this store.

Kathy did a fantastic job at helping us find what furniture we needed. She was very warm and able to answer all questions we had, she did her best to give us a good deal!

Judy was extremely helpful. It was a really busy day and she was still able to give us the attention we needed, all with a smile!

Rick was very helpful, listening to what I was looking for, comma and helping me make the best decisions in products.

Great saleman! Was well informed with merchandise Cris K was are salesperson. Was very helpful.

The customer service was great and we we’re lead to something better then what we came for!

Best place ever!!! Ask for Kathy!!! She is very nice, extremely easy to talk to, and knows her products. If not she will figure it out. Very good at her job. Thank you for making thus a great experience for my husband and I.

Long Short: Unreliable for military PCS planning Went to Ashley Furniture 3 months ago to get new night stands before my move across the country. After 2.5 months, we finally received the delayed night stands...but they were not the correct model or color. Ashley offered to replace the nightstands and upgrade to a slightly more expensive model (at no additional charge for our troubles). Now 2 weeks later, we were informed that the replacement nightstands are on back order and that they will not have them in time for our move and that they lack the ability to ship them to us in Alexandria, VA. So after 3 months I have no time to try again for furniture because of my moving timelines, I have no night stands, and will have to deliver the original, incorrect shipment back to the distribution center myself to get a refund. Overall, Ashley furniture failed us before our PCS, and given their claim as the largest furniture manufacturer in the US indicates that customers are just numbers to the larger industry. The only silver-lining is that Jason, the team member who helped us after the incorrect shipment, was very kind and responsive. He stayed on top of the order status and let me know as soon as there was an issue.

Kathy was great. Let us test drive lots of different mattresses. We found a good one!

Had a great experience at Ashley today. We went looking for a mattress with no idea what to buy. Hector was very knowledgeable and helped us a ton. Thank you Hector and Ashley for a great experience!!

Bekah helped me find the recliner I was looking for quickly and was very knowledgeably. She was very kind.

Kathy was great! She didn’t hover or make us feel pressure into purchasing. We were only looking for a sectional but the deal was so good we couldn’t pass it up. The service was amazing, fast and pleasant. I would highly recommend seeing Kathy for your furniture shopping!

Dear Morris Furniture I’m very disappointed and upset today. I love buying from you guys and I absolutely love the quality of your Furniture. But today your delivery team, made me never want to buy from you guys again. Let me start off with how careless they were. They dropped my bed outside several times. They banged it against my stairwell several times. And they dropped it out of the box outside my front door. It wasn’t an accident. He opened the box and purposefully allowed it to hit the ground. Then once they brought the pieces into my home, they laid the side railings on my floor and then walked with both feet on my railing! That man was at least 200 pounds. They chipped a piece of that railing as well. I waited 3 weeks for this bed and spent thousands of dollars and paid hundreds just for the white glove delivery! Not to even mention how unprofessional they were. They argued with each other the entire time on who was grabbing what box. They complained to me that I ordered the white glove delivery and that they were upset that they had to take extra time to put it together and that he had somewhere to be today. I’m very upset. I give them 0 stars. And unless something is done, I won’t shop here again . I’m a regular customer and I never complain but today was un called for and I was not treated with the customer care that I paid for. And customer care needs to get a hold of me. I attempted to call, and they said to talk to an online agent and the online agent said to call the phone number. The sales team was great at Ashley Fairborn/ Beavercreek. But the delivery team are absolutely horrible and this situation needs fixed.

Monica at Beavercreek was super awesome to work with!

Kathy Jo displayed fantastic customer service. She was very patient very knowledgeable, and a very pleasant representative to work with for all those that are interested Kathy Joe is your person at Beaver Creek Ashley

So many great pieces/ options not to mention terrific sales prices! Jackie was super...very attentive!

We had a wonderful experience at the Ashley store in Fairborn. Kathy was very helpful in helping us find our sectional. I would recommend this store.

Supportive qualified stuff, great choice of various furniture brands.

Kathy was willing to run multiple pieces of furniture and finance options to achieve the best outcome! Kathy was very helpful and knowledgeable and patient with us! Would 5 out of 5 recommend Ashley furniture of Fairborn, Ohio and ask for Kathy!

We had an awesome experience! Jacqueline was very helpful and did a great job giving us advice. We will definitely be back and ask for her when we go.

Buyers beware!!! I have never written a review in my life thats how bad my experience has been. I bought a sectional couch in May. It was delivered mid June. The sections of the couch did not fit together due to wrong hardware. Found out you cannot call for customer care instead you have to chat with a robot on their website. Days later finally got someone to call me all to send a repair man out 2 weeks later. He told my husband it was a hardware problem and he couldn't fix it (as already explained to the lady on the phone.) The next day another lady called and asked again what was wrong with the couch I told her the repair man should have a report and explained it again. She said let me look into it and will call me back. NEVER CALLED! Here it is months later and due to the pieces not fitting together and constantly moving the back of a section is broke. I again reached out trying to get help. They sent an email on November 2nd stating they could not fix the couch and someone would call me within 48hrs. Here it is November 10th and they called my husband's phone and we missed the call. Mind you in each email sent i listed my phone number for contact. Emailed them back immediately withing 2 minutes of them calling and probably wont get a response for another week. Do not spend thousands on a couch from here when you can go to Big Lots and get better quality furniture for allot cheaper.

Walked in picked what we liked, Judi was amazing, helped us get a great deal on 2 couches!!!

Came to browse and left with a sectional sofa! Kathy Martin was very helpful in assisting my wife and I decide on which color and style we wanted. She was very personable and didn’t try to pressure us into anything.

Come in and ask for Kathy! Super nice and extremely helpful in helping me pick out my new mattress. So excited!!! Thank you for your time Kathy!

Chris is the epitome of a fine furniture salesman. Great place to shop.

Kathy was very friendly and not overwhelming. She made the experience very enjoyable

Had a great experience… Monica was very patient, professional and answered all of our questions!!!! Thank you!!

Excellent experience. Was greeted at the door, but allowed to look on our own. The salesperson made herself available to answer questions, but didn’t pester us. It was a quick and easy process to buy the couch.

Had a great experience at Ashley furniture. Kathy Martin was great.

Chris Kay did a great job showing us what we asked for.

Chris K did an amazing job helping us decide on on the couch to get. He was very patient, helpful, and informative every step of the way.

I've been in the market for a new recliner & dining room table & chairs. For weeks I've had my eye on one, and sales rep Jacqueline was so great to work with to make it happen. I have a small place and the biggest concern was size. After sitting in what felt like 20 recliners, had Jacqueline sit with me at the dining room table (to get a feeling) I found the perfect furniture. I really appreciated her patience making sure the furniture was just right. And it's absolutely lovely in my home. I also appreciate Jacqueline continuing to update me on shipping, keeping me in the loop for possible changes. I hate making a big investment and not having someone follow up to make sure I'm satisfied. She went above and beyond. I definitely will go back here, as I have my eye on a couch/chase set and I'll be more than happy to work with Jacqueline again. Highly recommend her & Ashley Furniture.

Great prices for beautiful furniture. Seamless shopping & purchasing experience!

Wonderful experience shopping at this store. Bekah Paskewitz was amazing and provided us with excellent service. Would definitely recommend shopping here.

Has a great experience with Kathy. Got a great deal

Had an amazing visit. All my questions were answered and more. The prices were very reasonable. Kathy was a big help. Very friendly I highly recommend.

Monica was very curteous and great service!

Kathy was super helpful and knowledgeable. Thanks so much for guiding us through this process.

Christopher was excellent to deal with. Such a wonderful experience.

Chris K. is very knowledgable, made the experience very smooth.

Chris K was super helpful! I’m super grateful for all the help he gave me, much appreciated!

Worst customer service. Sent a repair man after trying to get warranty service and he couldn't fix it. Was ghosted for months. Went to store multiple times and never get anyone to call us back. Now trying to get a recall repair for months. Horrible that we can't get service or even an update unless we drive to store. No information at all about this repair after 4 visits to store.

Me and my fiance went here to buy our first couch for our new home and Hector was the best help ever!!

Chris k did a great job explaining everything to me made my purchase easier

Chris are salesmen was very knowledgeable and helpful

Monica was so great helping us fund our new furniture 💜💜 Definitely would come back to shop here!! Monica knows her stuff and she is super sweet 💜💜

They were wonderful and very helpful

Hector was great went very smooth for me all other staff were very polite

This store had tons of great things and had the bedroom set my daughter LOVED!! Hector was very knowledgeable and helpful, and we are so excited for our purchase to arrive!!

Monica and Anthony was great to work with. Ashley Furniture has a great selection and deals.

Great prices, friendly service, excellent selection

Hector was attentive and helpful! Enjoyed our experience and are repeat shoppers. Would recommend!

Great experience! Monica was very helpful and knowledgeable. We will definitely be returning for anymore furniture that we need in the future!

Monica is a great sales person. Very personable.

They were great I live my furniture.

We had a wonderful experience!!We were helped by Kathy and she was very sweet and helpful..thanks much ❤️

Great experience here; we were working with Judi and she was wonderful. She was very patient with us trying out several couches, as well as, being unbothered by our two young children we had with us. She was friendly and knowledgeable in all things. She got us the best possible price for the couch we purchased. Definitely recommend Ashley furniture and ask for Judi! :)

Hector was very helpful and professional! He put up with me changing my mind on a sectional a couple different times! Go see Hector in Beavercreek!

Monica is very professional, very knowledgeable. She is the PERFECT example of an employee who loves their job and shows it through her work with her customers. I personally purchased from her and I will always ask for Monica in the future. Very personable and honest about merchandise. Thank you for an excellent experience at Ashley’s.

The general manager at Ashley’s furniture in Beavercreek his name is Anthony never deal with that guy he is nothing but a liar he’s life to me and my girlfriend multiple times made us come into the store 2 times for gift card we was supposed to get and we still haven’t received it the first time it was come back tomorrow and we will apply the gift card to your account for u to use in store we come in the next day he said he sent a gift card In the mail now when that was never supposed to happen Anthony is nothing but a liar horrible customer service and all he does is give people the run around gift card I was promised has never came and will never come he tells u what u wanna hear to make u feel good until u receive your furniture never and I promise never deal with that guy or the Ashley’s Beavercreek location please ANTHONY IS NOTHING BUT A LIAR. PS… I will never spend a dime with Ashley’s again sorry not sorry

Great customer service!!!!

Quick easy. Kathy helped us very quickly and super nice

Monica was great! We had a great experience with her at the Beavercreek store.

LaMonica was very helpful and so very nice! Thank you!!

Great experience!!! Lamanica, Jessica, and Judi are ROCKSTARS! Ask for one of them and they’ll give you an amazing furniture buying experience

No pressure sales staff and we were in and out in under an hour. Very happy with our purchase.

Jessica was great. Friendly honest. Very helpful

Go there, ask for Jeremy. You’ll thank me. Working with him to furnish my new place was fun and laid back. Zero pressure for a sale. Instead, he wanted to help as much as possible.

Chris K and Judi were so excellent that we purchased a whole outdoor seating set. They both need a raise, thanks for the wonderful service.

Kathy was excellent! Very helpful, detailed and down to earth🙂 and helped us with a few things we had no idea about! Highly recommended.

Monica was great. We got everything we wanted and more!

Wonderful Chris K was wonderful,I was in and out he was great.

LaMonica Furman was very helpful with helping My Mom out couldn’t ask for a better Sales associate. 5 Star All the Way!!

Chris K helped us with our purchase we had a good experience, great discount and great atmosphere!! Great furniture !!!

Monica Furman She was very helpful and she found what I wanted and I am so grateful. Trust me on that I might be thanking her later when I get my stuff thank you very helpful very nice person.

Jessica was awesome. Very helpful and patient picking out my purchase. Will review the couch in a few months.

Bought a bedroom furniture today. Jessica was very helpful and patient with me.

Kathy was great. Listened to what we were looking for and helped find the perfect item.

Kathy was extremely friendly and helpful. She was attentive to our furniture needs and we will definitely be returning here again for future purchases.

Worked with Monica and she was very helpful! Explained and answered all of our questions! Great service!

Kathy was friendly and very helpful!

The sales associate was very knowledgeable and attentive to what I was looking for in a sofa. I felt he listened and made an effort to give us the best experience possible with our furniture purchase. Thank you!

I wish I would have read all of the reviews before I spent money at this location. The manager, Keshawn, and the general manager, Anthony Gimenez literally could not care less about customer service. We had issues with the item that I purchased, we had issues with the delivery. We were Told that we would receive a call back shortly with a resolution to our issue which we never received an issue was not resolved. We were unable to get through to anyone over the phone for over an hour. the customer service line constantly redirects you to the website and when you fill out an online form, they don’t get back with you for several days. This particular location leaves customers in the lurch and does not attempt to help them. They just want you to spend your money and then go away. They all need lessons in customer service

Excellent service and every time!

Great service very pleasant very knowledgeable and helpful

Christopher provided great customer service! He found us additional discounts to help us save on our purchase! Highly recommend this location.

Monica was great!! She helped my daughter and I. She was very informative for any questions we had, but didn't smother us which we loved! Found a great couch and chair for amazing price! Ashley's is always my first stop!

Great store and Tessa is amazing. She took care of us from start to finish.

Very friendly experience Judy, Tessa and Monica was very helpful finding the perfect mattress Highly recommend Ashley’s.

Monica was friendly and helpful. She called when my purchases were in to be picked up. She is truly an asset to your business.

I’m extremely happy with my new sofa sleeper and the great experience! Judi was super helpful, not “pushy”, and answered all of my questions.

Our experience with Ashley furniture was absolutely atrocious. The workers were very polite, however the overall quality of the entire experience was horrific. After a failed attempt of delivery, our furniture still come significantly late. To add on, all of our furniture had flaws and was in horrible condition. After we addressed this to the employees, they promised us they would do something about it but they didn’t. Only after we talked to the manager was when we got some workers to come over and fix the furniture. But to our shock, they had only drew on the flaw with a little marker. They were at our house for at least an hour, if not more. The entire time they got nothing done and only ruined our furniture more. After this event, we have been going back to the store and they are telling us they will do something about it. Mind you, it has been over a few months now and they still haven’t done anything! Absolutely ridiculous!!

Tessa was very helpful. She has a pleasing personality and she was really great.

Lamonica was extremely helpful with helping me make a successful purchase!

Delt with sales Rep Monica, overall enjoyed the shopping experience. We're allowed to roam freely to make our decisions. Overall would recommend over most online shopping services.

Once again Jessica M. knocked it out of the park! We bought a recliner love seat that we absolutely love! Jessica is helpful, friendly, and extremely knowledgeable! She made shopping fun.

Jessica M. is absolutely amazing! It was a joy to purchase a mattress from her. We're coming back for other accessories.

They are very special

Kathy was incredibly helpful in finding me the right sofa set, and working to get me the best possible price.

Our delivery was rescheduled and notified same day after we had been waiting all day! Ugh 😑 what’s the point of paying all this money if they aren’t going to assemble your stuff? Frustrating!! Do better Ashley…

This is a review for a salesman that provided above and beyond excellent service. Steven Hasser is an outstanding individual and follows up on his promises, regardless of the obstacles Ashley Co. put in his way. Steve would be ab asset to any employer.

The entire team at Ashley was awesome! They were super friendly and helpful! I would definitely go back and visit them! Thank you Kathy for your awesome customer service and staying late for us!!

The purchase was great ! the delivery of our sofa and two chairs, ottomans they didn't unwrap the wrapping we were informed they don't do that. This was a lot we are older our son came and helped two weeks later they delivered our dinning table it took 3 men to put 4 legs on wow and damage to one leg. Over all we love your furniture thank you.

Went in to look at replacing our old couches. The salesman found out that we had money back from an old purchase and saved us even more money.

Wonderful service from Jessica. She helps us find a table for our daughter and family!

We had already been to multiple furniture stores without finding what we wanted in our price range. 10 minutes into Ashely home furniture we found what we needed and the sales rep Chris Kay was extremely helpful through the entire process!

Ashley furniture is spreading false advertisement, we ordered a couch the sales person told us it was in stock waiting for delivery then picked my delivery for the next week, 2 days later after purchase, it says the delivery date is a month away and when I call the store they say they are awaiting the couch in stock. Very frustrating that we pay all this money and get told these things just for it to be different.

Kathy did a great job! Thanks.

LaMonicq nailed it. She wasn’t pushy, just gave us our space, answering questions and provided information we needed when we needed it. We got what we needed, plus a 5x7 rug!

The energy here is phenomenal! We were the last ones in the the store. You would’ve thought we were the first ones. Everyone from the manager Monica to ours young salesman Ke’Shawn was nice, knowledgeable and accommodating to our needs. I will definitely be back , soon. We appreciate you!

Monica was very helpful and friendly. I will definitely shop her again

My sales rep Jim was very helpful and really knew his "stuff".

Monica and Kathy are super helpful! Definitely will shop with them again!!

Kathy was amazing and was a pleasure to work with. She was very patient.

Monica was very helpful in selecting recliners for my parents! She took her time and cared for us.

Monica helped me pick out an awesome living set and patio furniture, she is one of the best. Ask for Monica , she will make sure you have an awesome experience!

As soon as we entered the store we were greeted with a smile. Bekah and Judy were so helpful and helped us in a timely manner. We came to just look and ended up buying a bedroom suit and a mattress and platform. They definitely made our experience a good one. I highly recommend this store.

Warm welcoming when entered the store. The sales lady (Monica) was very helpful and made adjustments to help myself purchase all the items I needed. She was polite and gave me plenty of time to make my choices. Highly recommend! Will shop here in the future.

Had a mother great experience with La Monica

Great experience. Jessica was awesome and knows her stuff!

Very nice great service Tessa was very nice took care of us and very nice clean store

Chris was unbelievable! He was informative about the chairs I wanted to see that I had found on line and directed us to where they were in the store. He came around periodically to answer our questions and he was knowledgeable and informative. He provided lots of information regarding our possible purchase, including delivery options, warranty options, and how to move forward. I ended up calling him a few days later to lock in the price and put down a deposit. The process was simple, straightforward and efficient. I truly enjoyed working with him and, should I have furniture needs in the future, will definitely return to Ashley and find Chris.

I had an issue with the extended warranty service purchased on my Party Time sofa and chair I went round and round with the insurance company who refused to cover the manufacture defect, In desperation I went to the store, and in five minutes they had my issue resolved with a full refund on the pair. Judi at the Beavercreek, Ohio store was absolutely the best.

Our saleswoman was perfect offering just the right information and help.

Great experience, friendly service, big selection. Overall a good experience! Great pieces and quality. Happy with experience.

Great service!😀

Jessica helped me twice and she has been amazing both times. She knows the stock and all about the product and when you I told her what I was looking for and she led me to several options and gave me all the details.

Good selection.

Went to Ashley's home store and Jessica was so nice and polite. We bought a sofa sleeper and was really pleased with it.

Chris K was a great salesman. Helped us out very quickly....

Had a great exp with Ann! She was patient and so helpful! Highly recommended!!!

Mehdi was a very helpful and knowledgeable salesperson. He asked what I wanted and didn't waste my time. They have very nice and sturdy furniture.

Monica at the Beavercreek store was amazing! Needed to buy a recliner and she was the reason I came back after shopping at 5 other places! Thank her again for me! I’ll be back for future shopping just because of her!

Best customer service and best looking furniture.

Our experience was quick and simple. I saw the piece I wanted, and within 15 minutes we were all checked out and on our way home. Since I had my 3 year old with me, the quick transaction was much appreciated!

Monica at the Beavercreek store was absolutely amazing as soon as we walked in the door! She was very kind and helpful, even getting my mother in law a wheelchair. It was a pleasant experience. 😊

Please ask for Shawn he's amazing.... Quick and fast service. Friendly smile.

Great people. Very friendly and helpful. Very nice selection as well. I definitely recommend this store.

Jessica is the best sales person! She’s always so easy to work with when I need something.

Great fast help! The two gentlemen helping us look at mattresses were very helpful and knowledgeable! Great store would recommend!

Kathy was our sales representative and she was AMAZING. She worked with us and made it happen. Now we have a super comfy couch. I would 10/10 recommend!

Always have a great experience with Kathy who is always helpful, easy to talk to and Keshawn who also was very helpful. I will continue to always come to this Ashley furniture store!

Chris was very helpful! Very helpful making the sell. Once I got the deliveries and there was issues noting but headache. Very disappointed. Missing and broken hardware.

Bought a dinning room table. Kathy was awesome to work with great service.

Monica was amazing!! She gave great service, was fast & efficient, and got me a great deal on my new furniture.

Jessica was great

Our sales person monica was awesome friendly and helpful great experience

NICE store and sell people

LaMonica and Keshawn were so patient and so helpful during all our trips in trying to finalize the furniture we wanted! We didn’t feel pressured into buying something and they provided good guidance and suggestions based on our needs! Will definitely return for them!

Came into today to purchase a new mattress. Lamonica greeted us and help us with finding the right mattress. It was like talking to an old friend she was so kind and patient with me. Come see Lamonica at Ashley Furniture. You will not be disappointed.

Lamonica, Did a fantastic job with us. She took us to what we were looking for and explained everything through. Thanks Lamonica.

This was our second big purchase that Christopher assisted us with. He has been very helpful, pleasant and patient as we take time with our final decisions.

Great experience, no pressure. Miles was very helpful!

Great couch for great price!

Jessica was Amazing Great Customer Service and very patient and helpful ☺️ I highly recommend this location staff was Great and store furniture was well put together 🤍

We were absolutely robbed by Ashley of Beavercreek! No better way to say it. I left a post. A supposed owner left a heartfelt response lol. Promising to fix everything. Multiple calls,voicemails and emails and we have heard NOTHING! The response was nothing more than to try and save face on their site. Ashley of Beavercreek is a joke! Do not waist your time or money here. By the way, don't bother to respond or reach out to us now. We are done.

Monica is amazing! Helped me find the couch my husband was really wanting!

we had a great experience at ashley’s!! Chris K helped us find a great couch and love seat set for a very reasonable price! Very friendly and great customer service!

Best experience I have had after going to multiple furniture stores. Everyone around was so helpful. Shawn was excellent, was able to answer any questions we had, and made everything simple and easy. I would recommend this location and all the employees here especially Shawn. I will definitely be coming back.

Judi was extremely helpful and knowledgeable. Carefree purchase.

Ann was an absolute delight to work with! Always so accommodating and helpful every step of the way! 10/10, highly recommend!

Ke'Shawn was wonderful to work with, very helpful and pleasant. We will always ask for him when we come in.

Judy took great care to assist in my purchase. Awesome!!

Amazing they’re always great

Judy did an excellent job at helping us. Didn't pressure us into buying, but did inform us about all our options and assisted us in making our purchase. The customer service was great.

Kathy was so fun and giggly that when she said her name I thought she said "Happy". She was also patient and very professional! Wonderful service from Anthony and everyone else,

Went in on a Sunday afternoon to find a couch and I wasn’t really sure what I wanted. Ann Smith was helpful, not over bearing, and knowledgeable about what they had in stock. Definitely would recommend her to anyone looking for furniture.

Awesome help and Ann was awesome as well as the manager Anthony as well

Great service! Thanks Chris K.!

We had a great experience with Ann Smith. She was very helpful and friendly and made us a great deal.

The highest quality I’ve ever seen. That’s sarcasm by the way. One leg was 15 degrees off and all returns require a 15% restocking fee. Oh, forgot to add, it’s a nightmare to unbox and instructions are plain useless.

Chris was incredibly helpful and provided us with great customer service! Beautiful store and friendly staff

Our experience at Ashley was great. Cat helped us find the perfect bunk bed for our kids room, and even made sure we got the cheapest price available. She connected with us on a personal level and did not just treat us as if we were a commission check. Future furniture shopping will be done solely with Cat and Ashley from here on out.

Sales rep was no nonsense. Told her what I was looking for and she showed me options and explained all benefits and features. Whole transaction took less than 45 minutes for my new living room furniture.

Very good future

Friendly but not overly pushy sales persons. Good selection.

My purchase began on-line reviewing products I was interested in since I find Ashley to be a reputable retailer and they have a great selection. Once I arrived at the store, I was met by my sales associate AJ Jallaq. I explained to AJ that I knew what collections I was interested in and that I had looked at them on-line, all I needed was some time to compare them in person before getting any questions answered. AJ was great. He stated he would leave me to my shopping and check back regularly to see if any assistance was needed. It was a great interaction, very helpful with no high-pressure sales tactics just respect for my preferences as a customer. AJ was very helpful with my inquiries and helping me with some discounts I was not aware I was eligible for as we finalized the sale. This was awesome as I believe he cared as much for the customer as he did the sale. I purchased a complete dining and living room with accessories. AJ's help didn't stop at the sale, my order came in three stages due to availability (no long wait for any of it). He was quick to respond to my emails and making certain delivery was completed and what could be expected next. The furniture is fantastic, beautiful and sturdy. Ashley's delivery team during the three deliveries was professional and friendly. Overall, a great shopping experience.

Rick Lehst was very helpful - highly recommend

Richard and Jeremy, made me feel at ease, explained things thoroughly and were professional and answered all my questions. Would highly recommend them!

Jessica was great!!

Jeremy Sharp made our experience completely enjoyable. He was extremely knowledgeable, patient and helpful in us finding the perfect couches for our new home. We will definitely be back to visit Jeremy when it’s time to purchase additional furniture.

Josh and Monica were a great help!

Jessica, Kathy, and Monica were great and super helpful! The delivery team did a wonderful job as well!

After 2 failed delivery attempts we finally got our furniture and the delivery is just a drop and run everything in boxes for us to put together and the loveseat on its side. We received a delivery from Costco the same day and everything was unwrapped and set up big difference Ashley needs to a lesson in customer service and delivery. ***Update, the 2nd part of our order was delivered and this time they did unwrap the sofa and chair but unfortunately there was a cushion missing and some minor damage on the couch. The delivery people took a picture of the missing cusion and said someone would call us. Since then I have called and gotten thier loop of sending you online that ends with saying to call the number. I have texted the salesperson, emailed customer care and left messages with no response at all. This is by far the worst customer service. BTW the first response from Aja above went unanswered when I tried to contact her by phone and email. So if the company really wanted to resolve a problem they should have contacted me instead of making a bogus reply. I have attached more pics.

Josh did a wonderful job on helping us get a new couch !

Ann was amazing! She was very informative, listened to us, and was so patient while we found something everyone in our family agreed on.

Great service today from Ann selecting mattresses!

We came for a small sectional, but Ann Smith helped us optimize our space with an even better and more comfortable option!

Great selection, pleasant sales experience, Ann was very helpful.

Worked with Jessica showed me everything under the sun and anything we could think of on the website then worked with financing to get me where we needed to be.

My wife and I were Just Looking. Found High Quality Furniture at a reasonable price. Sales Person Ann did a Great Job Clarifying our needs, and we made the purchase including the extended warranty. Great Job Ann Clark and Zabrina

Jessica was a big help

Josh Bray "Texas" was very helpful and professional. We got a great deal and are very happy with our purchase!

I would like to thank Ann Smith for your great customer service. I appreciate her helping me find a great recliner. Thanks again.

Ann was very helpful!

Great selection and sales team. Rick helped us every step of the way. He made the experience pleasant and actually fun! We wanted to see different combinations of furniture together and he went the extra mile to make it happen… all with a great attitude.

Good experience. keShawn was also helpful!

Ann was pleasant and helpful.

Ann was very helpful

Jessica Mizell, did an awesome job helping me pick the perfect kitchen dining table along with bar chairs. Got a great deal on it with lots of discounts. I’ve always have a great experience with Ashley Furniture.

Awesome store

Anne was my sales person and she was amazing… very patient and great personality… was a pleasure doing business with you ANNE

My sales woman Anne was amazing! Very knowledgeable on everything in the store! Great personality! Hope to do business with her again!

Ann was our sales person and did a fantastic job and helped us alot.

Monica was super helpful and kind in getting me set up with my new furniture. Kind and informational, could not recommend Ashley Home Furniture and Monica more for new shoppers!

The man named Josh. Was a great help. He helped me find something within my price range.

Great customer service from Lamonica! She gave me time to browse, was able to answer all my questions, and assured I got the best price!

Great variety and service.

They had a great selection and exactly what we were looking for!

Excellent customer service and good quality furniture.

Go see Chris! He did an excellent job helping me get what I needed!

The staff was so helpful and answered any questions we had!! Great experience!

Judi Crook was amazing! I highly recommend coming and seeing her for all of your new purchases!

Long time customer. Great customer service and affordability.

We purchased a full living room set on 08/27/2022, as of 09/13/2022 there is no word on when our delivery will be completed, the website says it was estimated for 09/03/2022. We are just waiting around with no contact to be given any idea of when we will receive our furniture. Update 09/24/2022: I had to cancel my order of almost $6000. I was told on 09/18/2022 that my furniture would be ready today, I never received a phone call to schedule the delivery. I went to the store and told that my last item would now not be ready until mid October. I asked if I could schedule everything else to be delivered, they said that it couldn't be delivered for another week. I called their bluff and went and rented a U-Haul truck and came back and said I want my furniture that IS ready. The rep then said that it was at his distribution center and I was told it was 8 minutes away, I asked for a manager. The manager comes out and says my furniture was NOT READY and I could not pick it up, and that it wouldn't be ready for a few weeks. I ask why I was lied to, and he had the nerve to say "nobody lied to you." I call setting expectations, getting the run around, and expectations not being met LYING. Then the manager had the nerve to say, "Well supply chain issues are a thing." To which I responded that supply chain has nothing to do with me being told that my items were ready and waiting to be delivered and that not being the case. After being lied to, disrespected, and STILL NOT HAVING FURNITURE, Ashley and the Morris Furniture group will NEVER have my business again. This is a warning any potential customers, you may pay thousands of dollars, and not receive your items for months, if at all.

My partner and I went in to browse. We were immediately greeted, as happens in many stores, by a salesperson. They must work on commission because they followed us around the store despite our asking just to look. The awkwardness culminated when she asked us to sit on any bed and fill out a contact sheet that was supposed to fulfill some donation scheme. When we said we would rather not she said we didn't even have to use our real information. Pushy and a lack of integrity.

NEVER EVER BUY FROM THEM!!!! They have the absolute worst customer service i have ever had in my life!!!! I have waited almost a year for my furniture to be told that it can't be delivered. They will not find another alternative just that its my problem. Save yourself a lot of trouble and shop somewhere else!

Great sales experience, but it's been TERRIBLE ever since! They gave me terribly damaged chairs as part of an $18,000 furniture order and trying to get replacements has been a nightmare! I called the store, and the chairs are in stock, but their "customer care" team insists on sending me replacement parts instead. I have been waiting for over a month, they can't even give me a date. They are heavy sales on the front end to make you feel all warm and special, but then after sending you broken garbage they are of no assistance and impossible to get a hold of. I would recommend Value City Furniture, I got some stuff from them around the same time and they have been AMAZING!

The first and second delivery team was great and friendly. However, this whole experience with Morris Furniture and Ashley Furniture has been abysmal. I had a confirmed delivery time of this morning between 0630-0930, when I checked the tracker after 0930, the time had moved to 1230-1530. When I called the customer care line to let them know I had to go into work, I was on hold for 45 minutes and never got ahold of everyone. I actually drove and went into the Ashley store to speak to the manager while I was still on hold. I'm not sure if they got the message, but my furniture delivery team arrived at 1500. When the team arrived, they assembled the head board, but the team who was here previously, took the foot stands with them. This was not the team's fault that delivered the headboard. Now I have to wait up to 21 days for foot stands that should have already been delivered. The whole bed set should have been complete last week. I just finished week 1 of sleeping on the couch and now am going to have to do the same for the next 1-3 weeks since my bedroom is cluttered with furniture parts. There has been no apology from Ashley or Morris Furniture. I will not order from them again, and I am letting my friends, family and co-workers know of my experience and to avoid this company at all costs. There are plenty of better options in the Dayton area.

Awesome selection and easy financing. My sales rep was chill and not sleazy all over us. Great experience and I will return for future purchases!

Back before the vaccine, one employee came to work sick and kept coughing. Not only that, but she'd lower her mask to cough and cough out into the open air.

Benny was amazing thorough and knowledgeable. I been looking for furniture everywhere in the city and Ashley's had a great selection in store and online. Instead of having to wait 2 months for furniture it will arrive sooner than later.

(Translated by Google) They treated us very well, with a lot of respect and professionalism (Original) Nos trataron muy bien, con mucho respeto y profesionalismo

Bought 5 yr extended warranty on purchase. Furniture frame broke after 2 years. Called to make claim and was informed that the warranty does not cover the frame.

First time buyer there. The staff was great and I purchased a beautiful piece of furniture. Delivery service lacks, piece damaged when I received it, after repeated calls and emails was told 40 days before anyone can come out to look at furniture. Not impressed with their customer service or delivery service.

Now good deals going on.

One Stop Shop for all your Furniture Needs. Price ranges are good from Economical to Expensive and lots of Choice. Love to come back again here for my other furniture needs.

Great staff.

I placed my order on February 19th, 2022. My order was set to arrive on March 19th, 2022. However, I only received 1 complete bed & they did not bring the second bed frame!! I called customer service and was told that the headboard was still at the shop and that they would expedite the rails and footboard for another delivery. On March 23rd, 2022 I only received the headboard to the second bed!! I called customer service again and they connected me with the store manager. He preceded to tell me that this particular bed was discontinued, that he would call me by noon on Saturday (3/26/22) to discuss this further, and possibly pick out another bed frame. I never received a call so I went back to the store to speak with him directly. (I had the headboard with me) Which I had to take back to the warehouse myself!! I decided to cancel the second bed frame in it's entirety and have yet to receive my refund for it. I definitely do not recommend buying anything from this particular store. They are only worried about making a commission rather than having the customer satisfied with their orders!! My items were not even wrapped up in plastic!!! I am extremely upset about this experience and will NEVER shop at this company again!!!

ASK FOR CHUCK! We went to Asley and bought a couch and recliner. It was IN STOCK! Delivered in 2 days. We liked it so much we went back and bought another recliner. A couple days later I noticed the furniture was on sale at a significant price reduction. I called back and spoke with Chuck and he got with his manager and credited us back the difference. Chuck is very nice, informative, and professional. GREAT NO HASSLE experience!!

The worst experience I've ever had with any store in my entire life. I was shopping for a sofa in September and the sales person was extremely pushy (no surprise, but it was still jarring how pushy he was) and unprofessional. He convinced me to get a particular sofa because he claimed they had multiple in stock, and I was moving in October so I wanted something I could get delivered soon. He assured me numerous times that they had this particular sofa in stock and I would get it in 2 weeks. When 2 weeks came around, I was told I wouldn't get it until November. When November came I was told it would be around January. When January came I was told February. And in February I was told it might be until April. I had enough of the lies and wanted to exchange the one I was waiting on for a sofa that they actually had. When I swapped it, the sofa that got delivered, after waiting another 3 weeks, was so uncomfortable. They also forgot 2 of the legs for the sofa. When I called about the legs I was told they would ship the other 2 in 7-10 business days, and once they arrived I had to call again to schedule a date for someone to come out and put them on. I had enough of the awful customer service and clear lack of urgency. When I called and said I wanted a refund and told them to pick this sofa up, they told me they couldn't get a truck out until 22 days from when I called. In the meantime, I went to another store and got a great sofa delivered in the amount of time that I was still waiting for Ashley to get their sofa. I was told my refund would be put into my account 7 days after they picked up the sofa. I called after 7 days and they said the manager forgot to process my refund and they would tell her to process it. I called 9 days later and was told the refund still has not been processed by the manager. This place doesn't care about customers at all.

The salespeople are very helpful and willing to make competitive offers. They have a wide range of products for different tastes / needs. We will be coming back in the future.

Not very good at letting you know about the labels on there future..and the sizes that it's made in..just was not happy with our rep..

Excellent attention. Very friendly and willing to help you meet our requirements.

I'm out shopping for furniture. tops, great customer service and salesman was super friendly. all the time that we needed to talk about this and that. when I do get ready to buy I will come back by.

Zero customer service. Waiting for an order and finally say we never ordered. Corporate can see it, we have an order number, the Beavercreek store say there is no order. Also no help. Stay away

Owned one of their recliners for less than a year before it started jamming up and not working properly. Reached out to Ashley to be met with 30+ minute wait times trying to have it covered under the $150 protection plan they talked us into buying. Still no response from Ashley, and this follows after their $200 delivery and setup fee turned out to be them dropping it off (still in packaging) in my living room. Don't buy from Ashley Homestore. If you do, setup/delivery fees and the protection plans are $350 of being ripped off. Save your money.

Liked the prices and deals. If you ask them for more discounts they help find good deals.

This place is an absolute joke. Was told they couldn’t do compensation till all my items were delivered. Took over a year for all my items to be delivered. Now they’re saying they can’t do compensation for the items that were delivered a year ago because it’s been too long so I’m SOL. How is it MY FAULT it took forever to get my items?! This company is an absolute joke. They will lie to you and lie to you some more. They only care about the money they make, not about the customers they deal with. I spent almost 10,000 and they only want to give me $300 as compensation for them ordering the wrong items, the delivery people lying to me and being incredibly rude, guys didn’t even put the feet on my bed, broke my personal property, and again. It took OVER A YEAR TO GET ALL MY ITEMS!!! DO NOT BUY FROM THEM!!!!!!

Horrible experience. Waited 3+ months for my furniture and only my couch and loveseat came in. Other items still waiting on. Than set up delivery which I got an email and text saying they would deliver between 1:30pm and 4:30pm. Also in the email and text was they would call 30 mins in advance when they were on their way. Well they didn’t call until they were at my front door at 1pm. I started moving my old couch, 5 mins later I looked out and the drivers were already gone. When I called the store they told me the drivers wouldn’t be back that day and I would have to wait until Tuesday (which was 4 more days) until they can deliver again. Suggested I either move my couch back into the house or go without for those 4 days when in fact it was a mistake on their end. 1. They did not call ahead of time like stated. 2. They were early for delivery. On top of that I asked if they could find someone else to deliver it the next day and the salesman told me no they only have 1 delivery company they work with and when I talked to the manager I asked who the company is that delivered my stuff he said I’m not sure what company/team delivered your stuff we work with multiple different ones. Oops someone lied to me!!!

Friendly sales girl! Nice atmosphere! Good prices!

While you are purchasing , the over all great experience you are getting goes away the minute you buy. I can’t get a person on the phone … i paid extra money for a 5 yr warranty … called the company and I was denied ????? Said to call store and get it covered under warranty there.. days now ..I keep trying and I have been on hold … after care service is non existent …unbelievable

Great deals, warranties with their furniture are very appealing. Friendly attentive personal.

Don’t fall for the “We will have it in store in a few weeks” bit... 8 months later and I still don’t have a complete sectional. Just keeps getting pushed back and back and back. The worst part is no one at the store can give you an actual delivery date. They just go, “It might be here (insert date) but I wouldn’t hold my breath”. It’s just ridiculous… will never be doing business here again.

Nathan at Ashley in the Columbus area was very helpful. He gave me honest info on a couch that I had not seen and followed up regarding payment and delivery.

Check the store on Facebook for more recent reviews! Shocking! Purchased furniture and paid in full $4419 in Nov. 2020. I still haven’t received my furniture. I continue to call and get the run around. In July, I had a delivery but the product was so damaged, made poorly and broken that the delivery driver refused to leave the order (which I appreciated). It was mostly open boxed items that were returned by other customers. Now, I am told all items are in EXCEPT for the bed…kinda the most important item. When should the bed come in you ask? November 26,2021 Not once have I been contacted by my sellsperson, the GM or anybody apologizing for the horrible experience that I have had at Ashley Homestore Fairborn. I’m the one that has to continue to call and I’m frustrated. What right do you have to keep my money for almost a year

Good customer service in store by the people making the sale. My order was delivered damaged and I have called numerous times and have waited on hold for hours. After several days of calling and holding for hours, I was finally given a service date for someone to come out. They never called and haven't showed up. I spent $2500 for this set. Customer service shouldn't be this bad. Run! Don't waste your money.

Great experience. Always going back for new furniture.

There was a great selection of affordable furniture and my husband and I appreciated that we were able to shop peacefully without feeling pressured. James helped us out and checked in with us periodically and was lovely to work with while picking out our furniture pieces.

Was a good shopping experience and product was quality

Got a great power recliner a week ago. Sales staff are helpful and not pushy at all.

Ordered bed in March, have been lied to three times about receiving my bed in shipments that never existed. Do not order as you will never receive your items.

Do not recommend this place at all. We ordered a bar top and stools. They were suppose to be delivered between 12-3. The deliver guys brought the stools. Then they said they had to go back to the warehouse to get the table. One deliver guy shows up after scheduled delivery time and expects me to help with the delivery when we paid for delivery and set up. Then the sales guy talks to my wife and he says we can come pick up a new one that isn't put together at the warehouse after saying he would waive the delivery fee. So we had canceled our plans today to wait for this delivery that was a trainwreck. Safe to say we will not be buying from Ashley Furniture again.

Ordered a bedroom set in January, was supposed to get it delivered in march. It is mid August still havent received it. Consider other places

Very nice! Selection and pricing was great. I was interested in a specific living room set. Pricing was good. The thing that killed the deal was a $199 delivery charge. The deal stopped there.

Had delivery and customer care issues, but customer service is wonderful.

Bad customer service response and attendant hang up on me!!!! Don’t buy, don’t loose your time and money… this is way above and beyond COVID…. I ordered my dinning set back in January 2021 with promises date for end of March. In March when I call to confirm I was informed that my order was delayed and new delivery date was May 2021. Again may date has been rescheduled to June and June “finally” I got a call confirming my delivery date. I was excited about it until the team come to my house to delivery and put together my dinning set. When they start assembling it one piece was missing and they left my house a mess and never come back. When I call customer service the person who answered my call told me the part has to oreded and it would take 10 business day to delivery. At the moment (8/2/2021) I’m still waiting on the missing part and nobody get back to me as promised by the store and by customer service. Very frustrating and upset.

We ordered a bedroom suite in March. They said bed would come first. They brought the mattress and frame but had lost the legs. Slept on the mattress on the floor for 2 weeks. While we waited for them order new frame. They brought the frame and it works great. Still waiting on bedroom suite: dresser, mirror and 2 night stands. It was been 5 months. Every time I call they tell me it will be next month. I told them I wanted a refund and they told me i could not get a refund because I have had the bed to long. They are very unprofessional. I will never buy from them again. If they are having a hard time getting certain furniture in than they should not be selling that item. Edit to this review, we did finally get our night stands. It took one year and eight months from the day of the purchase.

We are happy with the product we purchased (chaise sofa). The staff were friendly, professional, and understanding of our needs. Kudos to all of the staff there. Our sales associate: AJ Jallaq was awesome. He knows his product and was great at listening to us. We didn't feel rushed or pushed into a purchase that we would regret. Highly recommend this Ashley Store on Dublin/Granville Rd in Columbus.

I liked the sincerity, prompt responses and professionalism from the store associates.

don't buy anything from them you will be waiting for months, its been 3 months and still waiting on my dressers, still using the covid excuse telling me not sure when my order will be in very frustrating. Update: 7 months later and I'm still waiting Update: it's February 7 2022 , 10 months and still waiting for my order what a joke.

My sister bought 4 end tables at Ashley and decided to pick them up at warehouse 3 are ok one was not they wouldn't take it back I watched three other people pick up stuff and never opened the boxes 6/26/21 we will never buy anything from Ashley or Morris again you lost a good customer over a 150.00 end table do the right thing

When making the purchase of the couch (May 2021) we chose we were told the item was in stock. Then a few days later I got an email advising it was out of stock out of stock and given an estimated deliver date of August. I called the store and was told it would come much sooner than that. For a month now I've been told "it'll be in stock next week" every week. The sales team was nice but I feel I was mislead into purchasing an item that was actually out of stock the whole time.

Furniture never received!!!Helpful on the sales end but furniture…after 2 months I still didn’t have my couch! Sales person again was helpful, promising delivery the next week. Never received! They refunded my money. I won’t shop there again!!!

Very friendly and professional staff and the furniture and prices were great.

They might have nice looking furniture, but the frustration you will have trying to deal with delivery and customer service is not worth the hassle. Long hold times, delivery service that doesn’t happen during the delivery window and no phone calls to let you know when they will come. They make you pay for “white glove delivery” which includes set up of furniture and removal of trash, but they delivery people refuse to do it. These are services they tell you that you get and then do not make it happen. Do yourself a favor and shop somewhere else.

The shopping experience and selection was very good. No pressure sales and attentive assistants. My only qualm was the wait time for delivery. Most pieces I was interested in were 4 weeks or so out for delivery.

Great experience with jared story.

Sales team is good enough but do not have them deliver furniture. Delivery teams damaged my home on two different occasions. Second time they damaged the furniture to the point that I had to return it. Would not recommend.

Nathan was incredible. He went out of his way to patiently assist me with each room. My entire apartment looks cohesive. I was able to furnish an entire apartment after a cross country move. Ashley has definitely earned a life time customer. The process was so easy.

The people are friendly. We went to look for a reclining chair, they said they had one. When we got their it wasn't the right color or the right style. Everything is nice but the price is way to high

Nice furniture

Bryan was very patient and extremely nice.

I bought a couch and love seat from them. I was told they would hold up well with kids and dogs. After 8 months I started having problems with the recliners and frame of the couchs. I am not pleased with this at all. For what I paid these should have held up much longer.

Please consider other places to get a kitchen table or furniture. I purchased a very good looking kitchen table about six months ago and it got somewhat resolved after 4 attempts today. (Minus the fact a delivery driver put a dent on top of the table with one of the chairs and left) The table is well over a $1,000 and is quite fragile. It’s the grey wood that seats six with a bench and extension. I can provide the actual name and receipt info if anyone needs to know. It’s a simple problem Morris could fix over time. #1 is the delivery company they use. They are in such a rush every time they WILL damage your stuff if your not watching them like a hawk. (I feel bad if they are taking on too many deliveries a day BUT still please be considerate) Little to no care what so ever regardless. If you have a problem I present to you #2, their customer service. You will wait on the phone for at least 30 minutes every time so be prepared and set a bit of time out of your schedule to finally get a hold of anyone. Also remember if there are any issues with your table you will get pelted with restocking fees if you desire to return. I simply just hope this educated anyone still considering and they don’t have to go through what I had too. Note I’m not the only one with these similar issues.

Ordered bedroom set in January they where supposed to deliver and build it I had to build all first delivery was in February got dressers and the bottom of the bed head board was broken new head board came In early March the bottom that came in first was not even the right one so the wrong one sat in my front room till a week ago when the new one showed up it had no slats to hold the mattress they gave us slats we picked up at the wear house was wrong too the bottom of the bed is broken and the head board is broken so I’ve paid 2,000$ for a broken bed that was wrong 5 times and the best they can do is give a 75$ gift card for there store don’t waste your time and money here this place is a joke

On March 30th, Ashley’s delivered our couch with a missing cushion. Customer service said it would take 3 weeks to order a new one. After three weeks and hours waiting on hold with customer service, Ashley’s says it will be three more weeks until we get the cushion. 🤬🤬 This company is as shady as they come. You call the store and they say call the service center because they can’t do anything. You call and wait an hour on hold for customer service and they say call the store. Also, not one employee at customer service has documented our calls. There is no record of the 6-8 times we have called about the missing cushion. 😡 DO NOT buy anything from Ashley’s!!!!

The variety of products was excellent. We had a wide variety of styles to choose from, plus the sale prices provided us with many quality options

Our sales representative was helpful, without being pushy which made the entire process worth it. Can't comment on the product as it won't be in for delivery until mid April but the service alone was reason enough to return and refer others!

I had a wonderful experience with the delivery service. They went the extra mile to help make sure the furniture would fit in my basement. When going through an extremely difficult time, the team was kind and helpful to me.

Great customer service. When we first came in we spoke to James. Our next visit we worked with Jared. Both were very honest, helpful and knew when to talk to us and when to let us look on our own. Neither one gave us pressure. Jared helped us with the sale but made sure that James also got the credit for it. Great staff over all, even after I almost broke their kiosk. Overall some of the best people to buy furniture from.

It was very clean and the sales associates were nice

Dear Kensy, you made my day!! The exact recliners I've been wanting...IN STOCK! Thanks again for a wonderful buying experience. 👋😊

The delivery personnel were not professional. The couches were delivered without feet. For whatever reason they are separate items. It's bogus

I tried to purchase furniture in October! As of March 2, 2021 I still have not received my $7,229.97 worth of furniture! I rarely get call backs from Supervisors when promised and no one has the authority to help or make decisions when I go to the store. I just want my full refund and advise not to use this company for anything!

DO NOT HAVE THEM DELIVER. They go through a 3rd party delivery company that gives zero $@&# about you, your house, or your furniture. Combine that with Ashley's terrible customer service hotline, and you will be in for a terrible time. Have been waiting on a callback all day and never got one. They delivered half of our order, only set up half of what they brought, and now I can't get any help besides a store associate telling me they are "working on it". Plus they left a razor blade on the floor for our dogs to find and our front door wide open, like they've never used a dang door before.

Salesman was great, I will go back.

Amazing service from Leah at the Dublin, Ohio store! Above and beyond. She straightened out an issue with an online order and my new Ashley Credit Card. She then placed my order and got everything arranged for delivery. I have yet to receive my chair but Leah showed it to me in the shop and I know I will love it!

The associate we bought our new mattress from was absolutely amazing! In store experience was awesome. Delivery on the other hand was an absolute disaster. Things were thrown around. There was no regard for my doors or walls. They tried to leave without bringing the mattress upstairs because it was "frozen" and wouldn't bend so my husband had to argue that it would and low and behold it went up the stairs with my husband's help. Trash from boxes were left all in my driveway and front porch. We were told they would take our old box spring and they claimed they couldn't so they left it upstairs leaving me and my husband to have to carry it down and now find a place to dispose of it. Worst experience with delivery I have ever had from anywhere.

Ordered and paid for a sofa and love seat along with a recliner. They said they would deliver when needed after we closed on our new house. Well we called about a month after the purchase and they said it was still on backorder! That was after they told us it was in stock! That was 2 months ago. .tried calling the store and no one answers. Go somewhere else.....

I ordered from Ashley’s in Fairborn they were completely there to meet all my needs while I was shopping but as soon as I placed my order the drama began delivery dates were pushed back and the items that were once available were now on hold . A month later when furniture was delivered after paying extra to assemble it was done incorrectly . If that wasn’t bad enough they delivered the wrong item 5 times talk a bout frustrating still has yet to fix the bed they put together wrong will not be trusting them with my purchases anymore

Thanks Jim for amazing customer service!!!

Caitlin is the best. Friendly and extremely helpful

I was helped by James, and I absolutely adored him. As first time buyers, he made us feel comfortable with the prices, made us familiar with the products, and was completely honest with us about everything. He even made a point to relate with us on personal levels, which was extremely impressive. He was able to answer all of the questions we had, and was able to reduce our total price by over $500 from beginning to end. He was absolutely amazing! We are also waiting to move into our apartment until May, so I love that we can keep our furniture there and wait to get it delivered until our move-in day.

I have sent 2 emails with no response. I would like to know where to send a complaint. Update: 1/5/2021 There has been no response to my complaint. I have sent numerous emails. This is the worst customer service I have ever seen. Update: 9 /10/2020 It's been 2 weeks! Still waiting for someone to respond to my email.

Excellent customer service.

Great service with knowledge of the product. We were not pressured, but given several options. Jeannie was outstanding!

Very good service thank you👍

If I could give negative stars, I would. It has been about 6 months without our furniture. We have been told 7 different delivery dates and now it is not supposed to be here for an additional 2 months. We were originally told 4 weeks. About two months in a delivery man showed up at our house with the incorrect furniture. I understand the uncertainty due to the pandemic, but I do not understand their poor communication and customer service. We have spent over 10 hours on the phone trying to find out where our furniture went. The worst part is that they took all of our money immediately at the start and refused to refund us while we wait nearly 8 months to get our furniture. No one offers apologies and they continue to sell furniture everyday, even while they have no idea if the furniture is even in production. This is a scam and I would highly suggest you go elsewhere. Every time our scheduled delivery gets close, we get a notice it has been pushed back another month. This is completely unacceptable. Please do not shop here!

Dave and Micah were absolutely phenomenal to work with, have already recommended several of my friends go see them. Rock on fellas, appreciate ya!

IF YOU CARE ABOUT YOUR TIME AND MONEY, PLEASE READ!!!! I will never EVER shop with this company again! If I could give ZERO stars, I would. This has been the most unpleasant customer service experience in my life. I ordered a bedroom set at the Ashley in Fairborn, Ohio at the end of October. I was told all of the pieces would be in by December, maybe sooner. I got a call a few days later saying that everything would be arriving sooner. I was so happy. The day of delivery, the delivery team informed me that the wrong headboard had been ordered. I was upset, but I worked with Customer Care to get a new one ordered. After waiting a week, the delivery team arrived and told me that the bed pieces were sent with no hardware. Really? How was the bed supposed to be assembled. I was furious, but a manager at the Headquarters helped me with the issue and, after asking, waived the delivery fee. I waited ANOTHER WEEK and missed the delivery team. I had to reschedule for three days later. The delivery team arrived with NO HARDWARE ONCE AGAIN!!!! I lost it at that point. No one could help do anything except offer to send the delivery team out FOUR days later and a gift card. I did not want a gift card because I would NEVER do business with this company again. All I wanted was A BED!!!!!!!! I wanted to be done with Ashley and their unprofessional delivery team so I drove to Fairborn, Ohio to get the hardware myself. The lady from Customer Care assured me that all of the parts were there and would be waiting for me when I arrived. I got home to have the bed assembled after paying a handy man out of MY own pocket and of course, another problem. The latches to the headboard and bolts were missing. A total of 12 pieces. I cannot believe this. I never expected such a big company to have such HORRIBLE service. I will be calling Customer Care to have the items returned. This is an absolute mess. I will be telling everyone to save themselves the trouble and take their business elsewhere!

We ordered all our furniture from Ashley Furniture when we lost our home to tornado. Most of the furniture had chip and the couch has problem lots off pieces were damaged when I received them. I have been unable to get anyone on the phone, I call everyday and have to hold for hours and hours. When u go to the store they just put there hands up and tell you it is not our problem. We also have bought warranty and there is no help for anything. This is terrible customer service for such a large national corporation. I am never going to buy anything from Ashley. After receiving the reply I sent my account number and phone number but there is nothing yet ??? 11/20/2020 Called again and was on hold for 2 hrs no one came and nothin yet. Avoid this place if any thing goes wrong there will be no help. I will have to go to BBB and report them. PLEASE AVOID THIS PLACE

such a fun experience and i got what i needed for a price i was not upset about

The salespeople were very nice and helpful and we found the perfect sectional for us! The store is also very clean and nice and they have a huge selection!

Great experience with the Covid-19 dilemma.

Furniture is put together cheaply one of the drawers on our desk just fell right off like it was glued on and we've only had it for a couple months. If I could figure out how to add photos I would.

1. Delivery men very unprofessional. Paid to have furniture delivered, set in place, and sectional hooked together. They brought in the wedge, unwrapped and rub damage on back, proceeded to set the remaining parts still wrapped and not hooked together and started to leave. I told them I paid for them to hook up and they argued with me that it was not on paperwork. Finally convinced them to unwrap and hook up and they only hooked up half of it. 2.Called store to report damage and talk to salesperson and store manager. They both assured me they would send this to customer care center and I would hear back from them. If I do not hear back soon because of covid, to call back which I did call store back. 3. Called customer care center and after waiting 50 min. someone finally answered and I ask about the exchange on section damage pieces and was told nothing in system.. Imagine that. I then called store back talk to female manager on duty who assured me it was in system I called reported damage right away and that customer service could not see what they see. Which I thought was strange but, whatever. 4. Was sent out a repairman. Was not equip to repair because did not know the type of fabric, which was fake leather, so he would have to come back. He came back and proceeded to spray paint damage to match and it would not match so he left. He was sent out again to attach furniture because he could not get it attached before and take yet another picture of serial number and other numbers. 5. Called customer care again and again was told I did not call in time for exchange so would have to be repaired or they could discount it $100 or give $150 house credit for a $2000 sectional and all my problems. I also believe, because I use to work at furniture stores, the wedge had been in another house and returned so instead of ordering a new one, they sent out a used wedge that was already in their store since it was already unwrapped and had damage on it. This saves the store money by doing this. Do not believe I would ever shop here again. Very disappointed at all of their failures concerning customer service.