Ashley Fairborn, OH
Customers trust Ashley in Beavercreek to help them build the home of their dreams! With the area’s largest selection of furniture from the No. 1 selling furniture brand worldwide, you will find the perfect selection of furniture, mattresses, or accessories for any room at Ashley. Furniture is our passion and our friendly staff is available to make your purchase effortless from start to finish. Our store is conveniently located across from the Mall at Fairfield Commons.
Ashley's customer service is just about the worst I have ever seen in the industry. No contact phone number to reach a real person. Communication with customer care must be done via email or "live chat" on the website. Not helpful for seniors that are not tech savvy, maybe Ashley doesn't need the business of Senior Citizens. In addition they closed the warehouse on Saturday, the busiest day of the week for inventory, with no notice only a note on the door to say we are closed today, after scheduling with someone to help pickup my items, I had to reschedule. Seems Ashley/Morris furniture has jumped on the bad wagon and have thrown customer service out the window where a friendly face and a smile is a thing of the past.
Went in on a Sunday afternoon to find a couch and I wasn’t really sure what I wanted. Ann Smith was helpful, not over bearing, and knowledgeable about what they had in stock. Definitely would recommend her to anyone looking for furniture.
Awesome help and Ann was awesome as well as the manager Anthony as well
Great service! Thanks Chris K.!
We had a great experience with Ann Smith. She was very helpful and friendly and made us a great deal.
The highest quality I’ve ever seen. That’s sarcasm by the way. One leg was 15 degrees off and all returns require a 15% restocking fee. Oh, forgot to add, it’s a nightmare to unbox and instructions are plain useless.
Chris was incredibly helpful and provided us with great customer service! Beautiful store and friendly staff
Our experience at Ashley was great. Cat helped us find the perfect bunk bed for our kids room, and even made sure we got the cheapest price available. She connected with us on a personal level and did not just treat us as if we were a commission check. Future furniture shopping will be done solely with Cat and Ashley from here on out.