Ashley Store Fairlawn, OH (Fairlawn Town Center)

Very good experience. Salesman was knowledgeable efficient and very capable. We are looking forward for a new furniture to be delivered.

Brad was extremely helpful. I was able to find what I was looking for at a great price!

Brendan Ford was extremely helpful and patient. I look forward to stopping back up and buying more with his assistance.

Great. Jack was very helpful. He directed us to proper area He gave us time alone to look around Explained everything he gave us many discounts. Will recommend the store to friends

I got exactly what I wanted expeditiously Thanks Brendan Headed to get new sheets and comforters 😉

Kait is the best!!! We love Ashley. Great products and awesome people.

Trent was attentive and not pushy. He was respectful and very professional. He was knowledgeable about all options. I would highly recommend both Ashley Furniture Fairlawn and Trent to family and friends.

I have been eyeing this chaise lounge on Ashley's website. When entering the store, I was greeted by Trent who did an exceptional job when explaining information to me. He was very personable and knowledgeable about the product. He listened carefully so as to answer my questions. I will recommend him highly to all my friends. Many thanks!

Fantastic experience shopping here! I worked with Trent (Trenton per the employee online information). He did a great job at helping pick out the right furniture. This includes color, style, and helping to ensure furniture fits. He was also friendly and went above and beyond to try and help out with my personal tastes in style as well as offering his own experience in such manners. He also explained the clarity of each cost and what it would entail for warranties, etc. Very well done job on his end as well as the store!

Excellent customer service

Kassandra was delightful to work with! She knew previous designs I mentioned purchasing so was able to help me find a few additional pieces to compliment them as original collection had been discontinued. We moved quickly and efficiently which was appreciated! Looking forward to future purchases with her!

Very pleased with the overall experience.

Kass was excellent, knowledgeable and quick to respond and help. She remembered me when I came in a few months prior and went above and beyond to help work out all my purchases!! Very grateful and appreciative of all her help!

Kait was wonderful, knowledgeable and helpful. She made our shopping process easy. Great job

Brad and Kass were awesome to work with. Very knowledgeable and helpful with excellent customer service. So excited for our newly furnished home!

We just stopped in to look at lift top coffee table. Brad was able to show us a variety of which we found the perfect one. I then spotted a sofa I loved. He was knowledgeable, helpful and very pleasant to work with. Looking forward to our delivery on the 23rd. Thank you Brad.

Came in to Ashley to look for a sofa. Jack was my salesman. HE showed me different fabrics and the support system of the couch I was most interested in. He was very pleasant, took his time with me and even let me take a pillow home to match it up with my existing furniture. I had a pleasant experience and would recommend Ashley furniture, no pressure, nice products, good sale prices also.

Walked in and greeted by Brad D. Did not have much time but he answered my questions and was very knowledgeable. Communicated effectively via text and email after I left. Ordered dual reclining sofa and recliner and was able to pay and sign remotely. Assuming everything gets delivered in 3 weeks it will be an A+ transaction. Thank you Brad!

Thank you so much for giving me a great deal on some great furniture! Jack is the best!!!

The sales rep was very professional and very helpful.Ashley is a beautiful experience

Kait and Trent were both so helpful and professional. I came in with a lot of ideas and they really took their time walking me around and helping me find what I was looking for. Will shop with them again!

Excellent service. Would definitely go back there again.

Brad was patient while we decided what we wanted and answered our questions quickly when we followed up.

I recently had the pleasure of working with Jack Cornell a fantastic salesperson at Ashley Furniture Fairlawn, and I couldn't be more impressed. From the moment I walked in, Jack greeted me with such warmth and lovely personality and took the time to listen to my requirements with patience, effectively and efficiently. He never rushed me, was not pushy and made sure I got the best return for my budget. He was very knowledgeable, genuine and offered me valuable insights. I know that when I left the store I had 0% buyers remorse. Thank you so much for a lovely positive experience. I Highly recommend him! We need more Jack Cornell experience when we go out shopping.

Our salesman Brendan Ford was excellent. No pressure, very helpful. Helped get a quick delivery for our Purple mattress

Jack was great to work with, helping us just the right amount, while still giving us time to ourselves. Would 100% buy from Jack at Ashley again.

The young lady that waited on me was very polite very professional and very patient she made sure I had all questions answered she showed me everything so that I would have the best choice as she took her time and made everything perfectly clear she is a great representative for your store thank you I appreciate it her very much

Dave Backinoff was very professional, efficient and kind.

My entire experience was awesome. I went to the store because I am a fan of Ashley Furniture and I was not disappointed. Salesman Dave was so helpful and helped me find 2 new recliners and an end table to match. Plus we found a lamp that was a perfect fit with our new recliners and table. He was so helpful without being pushy!

Great service thank you

Great experience working with Jack Cornell! No pressure. Very knowledgeable and helpful!

Dave was very helpful. We were very happy with his service and are super excited for our new furniture and dining room table!

She was amazing !! Made you feel like family !! Really took care of us !! I already recommended 2 family members to go see her !! She will definitely take care of you !!

Kait was very helpful in assisting me in purchasing new dining furniture. She had great suggestions with mixing pieces to meet our needs. She's been very prompt and thorough in her communications regarding our purchases. It made shopping and purchasing such a seamless event.

Excellent customer service, Kait and staff were very helpful, knowledgeable and accessable through the process. Very happy!

Kait is always so helpful and amazing at her job! She's always my go to furniture girl!!

Jake was awesome. He pointed into the right direction for new living room furniture that we were searching for. The whole process was clicking easy.

Jack did a fantastic job made for a great experience!!

Helpful one on one design assistance. Kait definitely went above and beyond to help with my project.

We recently had the pleasure of working with Dave Backinoff, a fantastic salesperson at Ashley Furniture, and we couldn't be more impressed. From the moment we walked in, he greeted us warmly and took the time to listen to our needs and preferences. What stood out most was his patience—never rushing us, even as we took our time exploring different options. He was extremely knowledgeable, offering valuable insights without being pushy. It was clear that he genuinely cared about helping us find the perfect piece for our home. We left feeling completely satisfied with our purchase, all thanks to their outstanding customer service. Highly recommend!

Kass was great to work with. She worked with our budget to get everything on our wishlist

Excellent customer service. The sales person checked delivery dates, did price comparison I asked about, making the entire process efficient and simple. Definitely include Ashley furniture store iny future purchases...... Great job Brandon.

Jack was very knowledgable and personable. Gave us space to decide what sofa we wanted.

Great experience, as usual. We found what we were looking for quickly and Brenden was very helpful, knowledgeable & efficient!

Ashley furniture in Fairlawn was a very pleasant place to shop. They have a big selection decent prices and my salesman whose name was Brad was very nice not pushy at all. I’m having a delivery in a few days so I can’t say as to how the delivery is right now

Kass was extremely helpful and attentive to our specific needs. Appreciate the time she took to review all options with us. It was an easy and stress-free experience.

We stopped to order some furniture for a new apartment. They had exactly what we needed. Kass was super friendly and helpful. We appreciated the price match to another local store with a lower price. We’ll be back! The process of ordering was quick and delivery when we needed it.

Knew the furniture and how to coordinate

I had amazing service working with Kass . She was super helpful. I knew what I wanted when I came in and she didn’t push me out of my price range or anything, and that made me comfortable working with her. Super friendly and professional and easy-going , Thank you for making my shopping experience a good one over the weekend.

Kait and Rob were absolutely amazing!! We are so happy with the deal we got!!! Such great people and an amazing experience!! Dave and Cara

Friendly sales staff. Couch delivered successfully.

Brad Donovan was great! Great customer service!!

Had the best sales woman!!! So nice!!! Thank you Kait for all of your help!!

Brendan was great. He was very helpful showing us the options for living room furniture in performance fabric and we were able to quickly choose, apply for financing options, and schedule delivery. Very good experience.

Kait and the team go above and beyond thanks for the great service!!!!!

As a millennial, I usually rely on others’ reviews for making purchases online. When it came to purchasing a couch there’s an unbelievable amount of stores/variety online but I didn’t feel comfortable making such a large purchase without feeling the material or softness (and getting exactly what I wanted). So my wife and I went to an actual store and I’m pleased to report it was an incredible experience. Kait was AMAZING. Super friendly and great to work with. She wasn’t pushy and none of the staff stocked us in the store like car salespeople. We got the couch we wanted and even at a lower price than it was on the floor/even better than a competitors price. Highly recommend going in! Thanks again, Kait!

Very helpful and were able to get me to my budget for the piece I was looking for. Will definitely shop there again.

First time ever being to Ashley's before and it was a 10 out of 10 experience! Kait was an absolute joy and extremely knowledgeable. I would definitely recommend them to everyone. Ask for Kait she is absolutely the best!

Jack was Friendly. NOT over bearing. Pleasant. Easy to talk to about chairs.

What an easy process! I needed two pillows, Kassandra made the process incredibly easy. She walked me through different pillow types, assessed my needs, then gave me her opinion on what would be the best option for my needs. I had a great experience and I am grateful for her help!! Kassandra is a fantastic employee and deserves a raise!!!

Great sales peeps! Jack and Dave were amazing! Highly recommend!

I had a wonderful experience working with the manager, Kait, in finding the perfect bed for me. She demonstrated the features of several beds until I found the one that gave me the comfort and support I needed. I came in with a backache and left without it! And 0% financing to boot!

Kait was wonderful! She definitely is the epitome of good customer service. She focused on ensuring we purchased what we truly wanted instead of just trying to make a sell.

Had a great experience, very friendly, answered all our questions and suggested somethings and she had a sale from us.

Bought a sleeper sectional. Dave was accommodating and nice to work with.

Kait took care of me and my son’s request for mattresses

Very nice friendly people working there.

Jack did a fantastic job, starting with greeting us at the door. He then listened to our needs and walked us through the process. I would strongly recommend asking for him, I'm sure he'll do as great of a job for you as he did for myself and my wife.

Everyone was very helpful and very nice.

The way the showroom is organized makes perfect sense. Our salesman, Jack, was extremely helpful during the process of selecting new furniture and letting us know which promotions we could take advantage of for the President’s Day sale. We haven’t received our new pieces yet but I’m excited for delivery day.

Kass was a pleasure to work with and answered any and all questions that we had, even laughed at my husbands bad jokes. We can’t wait for delivery and keeping fingers crossed it will be sooner than the estimated date. We are ready for this amazing new mattress and adjustable frame.

Bought a sofa from sales manager Dave Backinoff who was very helpful in assisting us with our purchase. It was an easy, no-pressure-to-buy process

We had a very good experience at the Fairlawn location. Kait was amazingly helpful and very accommodating to our numerous questions and wavering decisions on which couch to pick!

Brad was very pleasant, helpful, and courteous with my long-distance purchase.

Salespeople were very detailed and helpful and understood what we wanted.

Jack was a fairly new salesperson, but very helpful and personable. He spent a lot of time finding just the right things.

Fantastic customer service from Trevor. Delivery was timely and professional. Highly recommend this furniture set and the Ashley sales team at the Fairlawn location.

I've always cringed at the thought of furniture shopping until now. I had THE best experience with Kait. She was so knowledgeable, pleasant and professional. I'll definitely be coming back to see her in a few months and referring all my friends. Thanks so much Kait!

Dave was tremendous help in helping us pick out a new bedroom set and worked with us without any issues. Highly recommend shopping at Ashley!

Ashley does a phenomenal job every time. I always leave with a smile.

I stopped in to look for an ottoman and couldn’t quite picture in my head what it was gonna look like. Salesman Dave Backinoff Offered to move the Ottoman closer to the couch so I could see if I would like it. It made all the difference and I bought it!! Thanks, Dave :)

Came in with my Mother for a sofa and the experience with Brendan went so smoothly! He pointed us in the right direction and I found the perfect couch out of the many amazing selections. Cannot beat the prices or quality!

Had a great experience with Trever! He was top notch thank you Trever

Kassandra is the best will defiantly be using her again

We love Ashley .. we met with Kate this past week . She was very helpful . We have bought with Ashley before and have always been very satisfied 😃

Katie is very nice and professional! She is very knowledgeable and works very hard to assist getting what you want. Carmilla & Ron Thornton

Terrific experience at Ashley Furniture. Our sales person, Brad Donovan couldn't have been more patience and friendly. Also, whenever we had a question every option was explored to answer it. We ended up purchasing a sofa that we would not have noticed without Brad's help. Never pushy, but always ready to help us.

These guys did everything right as soon as we walked in the door. We waited all the way up to when they said it would be delivered (after attempting to bump the delivery date due to my wife’s surgery). It was waiting about 3 weeks total to have the chair delivered. My wife and I felt very comfortable with the purchasing process, only we weren’t told about the different options that the chair had to offer (found out through reading the ext paperwork the chair had on it) . I had to do my own digging into the different models of the chair that our salesman missed during the purchasing process that I would have paid for. Not sure who to talk to about that, but maybe someone can reach out. Overall pleasant experience

What a beautiful store and awesome selection. My wife and I went in to buy a sectional and we got to work with Trevor. What a great salesman. We had a very general idea of what we were looking for and he helped us narrow it down to the truly perfect choice. Nice guy, very knowlegable, and so patient with our indecisiveness. Best furniture buying experience ever. Our family can't wait for our new sofa to arrive. Movie nights are going to be way better now. Thanks Ashley for your quality product and thanks again Trevor for the top-notch customer service!

Came in to get a new sectional for the house. had an awesome experience! Didn’t feel like I was being pressured into purchasing anything

Kait was great and I would not have purchased my table without her guidance

Great friendly service and wide variety of products.

Efficient and courteous Kait is the best

Had a great shopping experience. The salesperson was very helpful and accommodating.

Very helpful we go back

Very bad place they lie to you.Don't have the furniture after you pay for it.Don't deliver it don't trust this place

Kait did a outstanding job managing the details for the purchase and delivery of a dresser!

Dave checked all the boxes. Greeted me at the door, courteous and helpful, got me the best price, financing was a breeze, delivery date perfect.

Dave Backinoff was excellent in helping us find a new bed for our home. He was able to work with us and didn’t come off too pushy. We appreciate all the help that Dave was able to provide and will definitely be back for all our furniture needs. (Even though he is a Mets fan.) Thanks Dave!

I came the store and make oder estimate shipping in month, but next day I got text message my oder will be deliver next year. I stop at store again to canceled my oder and the lady take care that and she said check will mail to my house. Right now over 2 weeks I didn’t get check refund and I called back they say my oder not cancel yet, I asking guy cancel that for me and still waiting for check refund. Bad service and bad experience I have never seen before

Kait was awesome to work with. She helped me find the right sofas for my living room.

No high pressure sales! Kait is a rockstar. Very patient and looking to find you what you’re looking for!

Misleading sales people

Customer service provide by David was excellent. He helped me locate an appropriate media center. Very attentive and helpful. I enjoyed interacting with him; very service oriented.

Shout out to Kasandra for ⭐️ ⭐️⭐️⭐️⭐️ Customer Service!

Amazing customer service!

I had a great experience with the purchase of my furniture. The employees were all welcoming and Dave helped me find exactly what I need for my house and family! Can not wait to get in my furniture!

We went in to look at furniture. Kait took care of us without being pushy. We found the sofa, recliner and swivel chair that we loved. Kait took care of getting us a great deal and handled everything flawlessly. Great job Kait !!! We will be back. We highly recommend Kait and Ashley Furniture !!!!

Brendan knocked it out off the park with the perfect amount of attention to detail and knowing how to read his customers and give them space when needed. Wish every decision and transaction in life could be handled so well.

We worked with Brendan and Eric. They were both very helpful!

Went for a formal interview.... Very professional, clean and cordial. 😉 I also purchased a pillow for my mother. Very informative and assertive from beginning to end. I highly recommend Ashley in Fairlawn.

Kass she convinced me not to go to Bob Furniture she is a gray sale person any question that I have that answer it was smooth transition she pay attention to details that I needed for my place very good

Salesman was helpful and accommodating.

Trevor was very helpful and friendly. I appreciate his expertise and assistance.

My husband and I stopped in to learn more about mattress available at Ashley. We were helped by a young associate named Dave Backinoff. He was incredible! Even after learning that we were from out of state and wouldn’t be making a purchase in Ohio he was willing to walk us through a sleep test. He was extremely knowledgeable and patient! He convinced us that Ashley is the place to buy a mattress. We have let all of our friends and family here in the area about our experience!

Good experience. Brandon was helpful but didn't pressure us to buy. Ended up getting a dining table set and mattress at a great deal.

My husband and I recently relocated to the Akron area and needed to purchase a few furniture items. Since Ashley’s is one of my favorite furniture stores, I knew exactly where to shop for beautiful, high quality furniture. Dave Backinoff greeted me when I entered the store and helped me with my selections. I appreciated Dave’s professionalism and kindness. I highly recommend Ashley’s in Fairlawn. The store is clean, organized, and beautifully designed. The staff is also extremely polite. Thank you Dave for your patience! 5⭐️s Ashley’s!!

Kate was great!

We're extremely happy with Rory as sales agent, with couch sectional as well!

Great experience and fast delivery.

Kait was awesome! Super friendly and took time to walk me through various configurations and options with my sectional couch purchase!

This place was fantastic. Thanks

From the instant I entered and was greeted by Associate Dave Backinoff I knew I made the right choice choosing Ashley for my furniture needs. Dave was on top of everything the entire step of the way. He very quickly helped us find exactly what we needed. EXTREMELY knowledgeable about the products, EXTREMELY responsive to any communication via text or emai and a gifted salesman. Gave us exactly what we wanted while making us feel comfortable throughout the process. From choosing our furniture sets to delivery setup to financing, nothing but top level professionalism. I'm 46 years old. My experience at Ashley was one of the best shopping experiences in my life. Thank you, Dave! We truly appreciate it!

The sales lady was upbeat and a good listener. She knew the merchandise well and gave good advice about colors in the room I needed to furnish. She was personable and relatable.

Working with Kait is a dream! She is always available to answer questions and goes above and beyond to help!

Kate was excellent! She went above and beyond.

Very friendly and knowledgeable sales associate.

Employees were very friendly and helpful. Exceptional customer service.

Great salesman!!

Dave Backinoff was a great help with our purchase.

Just bought living/dining room furniture from Ashley Furniture. The sales team was so nice. Special thanks to Cass for getting me great deal! I am so thankful and very happy with my purchase.

Love Kait, she was a tremendous help and a wealth of knowledge. No pressure to buy anything, she was just there for us when we had questions. We’ll definitely come back when we need something else!

While visiting the store our sales associate, Kait was friendly and knowledgeable but not overbearing. We picked out a bedroom set but left to look at other options. Within an hour of leaving, Kait took the initiative of finding us promo pricing that saved us a great deal of money. She helped us process the sale without us having to return and her communication was excellent. Very pleased so far

Kait was AMAZING and helped us find our dream couch within the hour. We had such an amazing experience and will never go to anyone else for any furniture needs. Cannot recommend her enough!!

Great experience working with Rory as our salesman. He was polite, patient, personable and not pushy with us at all. We appreciated all of the valuable advice and knowlege that he provided to us regarding the different mattress options Ashley offered. In the end we ended up purchasing a Beautyrest mattress and couldn’t be happier with the decision. We are so excited for its arrival in just a couple weeks and enjoyed our entire shopping experience at Ashley. Big thanks again to Rory for making our shopping experience an enjoyable one.

Thank you very much Kate for your time and patience. You are the best!!

I received great service, didn’t over sale. Showed me several recliners and asked the right questions to get me to the perfect one.

Wonderful experience! Dave was more than helpful and even carried our table out for us!

Super easy!!! Great people to work with and we’re willing to price match for another store! Highly recommend!

Dave at the Fairlawn location is awesome! If I could leave more stars on this review I would!

Kait is a pleasure to work with.

Great service from Brendan.

Every experience we have had has been great at this location. Kait is a rock star and super helpful.

I enjoyed the experience in the Fairlawn store. My Salesman, Brendan was so gracious and gave me just enough space to browse but close enough to answer any questions. I BOUGHT A RECLINER!!!

Great customer service, our sales rep Kait Was great to work, she went above and beyond dealing with us even when we weren’t at the store. We will definitely be going back for more furniture.

Dave Backinoff was very helpful , personable!! Top notch service Judy Nystrom

Dave, the salesperson was knowledgeable and friendly. Not pushy like some salespeople are. Prices are excellent.

Kait was very helpful and proactive in helping us find a couch. She remembered our conversation and took the extra time and effort to communicate with us when what we were looking for became available.

Excellent service

My experience working with David Backinoff was fantastic, and I’m thankful for his help finding the right piece of furniture to meet our needs.

I went to an Ashley store and they couldn’t get what I needed so I went to a different location on west market in Akron ohio and Dave was absolutely AMAZING he was able to get the mattress I wanted and at an even less price than what I expected when I tell you this guy is absolutely AMAZING at his job he’s the absolute best and so sweet and courteous he made me feel like I was in good and capable hands and he knew the products and he listened to my needs…THE BEST SALES GUY EVER!!!

Dave Backinoff has been our salesman for a few years now. He has sold us several items. He is always pleasant and knowledgeable. We will be back to work with him in the future.

Had a great buying experience at Ashley today. Spoke to Josh (store manger) over the phone. Went the store and were handed off to Dave B. (Salesman). Dave did a great job informing us of our options. Dave also did a great job entertaining our fussy two year old child.

Fantastic , friendly, knowledgeable ! Thank you Kait!

Amazing customer service!

David Backinoff was fantastic salesman and made the entire transaction seem less.

Dave B was awesome explaining the protection plan service and did a great job helping me feel confident with my purchase!

Really easy shopping experience! Dave Backinoff was our salesman and he let us shop without being pushy, but when we were ready to buy he was right there to help us! We spent a long time going back and forth with options and he was so patient.

Dave helped me he was great!

Dave was so great! He made things very simple and helped me find the perfect couch.

I had a fantastic experience shopping for a mattress thanks to Kait. She was incredibly knowledgeable and patient throughout the process, helping me find exactly what I was looking for. I ended up choosing a Beautyrest mattress that has all the features I wanted. Kait made sure I had all the information I needed to make an informed decision without ever making me feel pressured. I highly recommend her if you're in the market for a new mattress!

Very easy experience, called about a couch Kass was very helpful with all the questions I had about where it was and then when i bought it, she honored the price difference between online and store!

Friendly atmosphere....Dave was very helpful in guiding us to a power recliner chair that we hope we love! Thank you Dave!

Dave was very helpful! We had been looking for a new couch for a while and Dave found us the perfect one! He made our trip so simple and fast!

Kait was creative and very helpful to pick the new piece of staple furniture in my new lake house.

Kait was incredible, highly recommend stopping in to see her! She goes above and beyond, very easy to talk to. We described the vision we had and she knew exactly how to piece that together for us!

Rory was extremely polite, helpful, and answered all of our questions. He was able to work with us on the price and how to configure it in our smaller space. I would definitely recommend him to anyone looking to buy furniture.

Just had an excellent experience shopping for a comfortable sleeping option for my disabled husband. Rory and Isaiah from Ashley went beyond the call of duty in recommending the perfect mattress and base solution. Both were extremely knowledgeable about the various options available to me. I highly recommend Ashley Store’s Fairlawn office for their range of sleeping solution offerings and their well-trained professional staff.

I have been shopping for a sofa for a while. I had specific dimensions and needed something comfortable but durable. The online pictures never reflect the real thing. I went into the store. Dave met me within seconds, asked what I was looking for, and suggested a sofa that checked off all the boxes. The store overall was well organized. Each setup had a designer touch showcasing the "livingroom" fully furnished. The price was right and the sofa will be delivered just in time for house guests. I will definitely shop here again.

The salesperson Kait Darby at Ashley was incredibly helpful, genuine , and friendly . She assisted us in finding these great stools for our house when we needed them quickly . These counter stools from Ashely are attractive, affordable , and relatively easy to put together. Thanks Kait and Ashley Furniture!

Rory was an exceptional sales person that worked hard to give me the best Prices available. That meant a lot to me after purchasing my home.

Dave was awesome and super helpful! Thank you for helping us get an amazing couch!

Very professional staff, no waiting time , best experience possible. Thank you Ashley !💕💕💕

Rory was a fantastic sales associate. He was professional and helpful in finding out what we needed. 10/10 recommendation

Thankful for our sale's associates patience, understanding and helpfulness! She made furniture shopping easy and less stressful!

Rory was a great salesman. Very accommodating and informative.

Beautiful furniture at great prices! Dave Backinoff is a great salesman! He answered all of our questions and took good care of us.

All the staff is very friendly and very attentive. We were helped by David and Kassandra. Both were very helpful finding our couch and mattress. They were very patient with us answering all our questions. David even helped keep our kids busy and played with them while we sorted things out. Came in a couple days later and Kassandra helped us out and she was very friendly and answered all 100 questions my wife had. Would 100% buy from them again. UPDATE: As it appears they’re just good sales people. After leaving the store it has been a nightmare. We thought about exchanging our couch so our order was on hold until we switched for different couches however we ended up keeping the same couch but had to redo the loan and The loan service we originally were going through (synchrony 60 month) was down the day we came back so they temporarily put it on the other loan (12 month) and said as long as we switched the loan back before our first bill we were fine. We tried to switch the day after the couches arrived and were told because the couches were delivered we’re stuck with the 12 month loan which is much higher payment we didn’t plan for. NEXT ISSUE: We also had ordered a BeautyRest Black Hybrid firm mattress. They delivered the wrong mattress which was a much cheaper uncomfortable bed that me and my 6 months pregnant wife had to sleep on for weeks before they could deliver the correct mattress. Now after weeks of waiting around they finally deliver the correct mattress and give us a defective mattress that sinks on one side and now going through an annoying process of pictures and videos to show the defects. Who knows if they will lets us exchange it and if they do who freaking knows how long it’ll take seeing how it took almost a month the first time around. VERY dissatisfied and feel as if we’re owned money back and will be speaking with whoever I need to. Never shopping with Ashely again.

Kass was completely helpful and informative. I am very satisfied and would return for further purchases.

Kait was super personable and helpful. She made our experience a great one. We fell in love with a beautiful sectional. With Kait the purchase process was quick and easy. We’ll be definitely be back.

Kass was extremely helpful and attentive to what we were looking for.

Rory was very knowledgeable, listened to what we were looking for and helped steer us in the right direction. Very helpful and made the process painless! Looking forward to receiving our furniture soon!

Cassandra might be the best sales associate I have met in forever….super NOT pushy and pushes hard to get the best deal for you! She even found a price match. Highly recommend…nice job!!

My sales associate Isabel was very knowledgeable and helpful. Took notes of what I needed and wanted, she remembered everything I pointed at and knew what we needed to go back and look at. Nice personality. Thanks

It was A really good experience, would recommend any friends or family that were looking for furniture or mattresses. Thanks again for the great service.

Rory showed my wife and numerous options for an adjustable bed. Incredibly helpful and answered all our questions. That was our first visit and we returned to make our purchase. The manager Josh also worked with us and helped us with finalizing our purchase. Thanks for your help gentlemen.

Had a great experience buying a Boyington sofa and recliner at Ashley. Our salesman, Rory Sellers, was very knowledgeable and worked hard to get us the best deal possible!

Rory was super helpful and friendly!!

Rory was so helpful in getting my order completed to my specific style and dates of delivery. He worked diligently to satisfy all of my concerns and was in continuous contact to ensure that everything was correct. He was very knowledgeable and professional.

Kassandra and David were so helpful! We can’t wait for our new couch

Had a great experience with Rory purchasing a bed frame! He let us do our thing and wasn’t pushy which is a huge bonus! Really nice guy, would definitely come back and buy with him again!

Rory was super helpful!

I recently had the pleasure of purchasing a Soft Purple Mattress, and I can confidently say it was one of the best investments I've ever made. From the moment I walked into the store, I was greeted by a saleswoman who made me feel like family. Her warm and friendly demeanor instantly put me at ease, making the entire shopping experience enjoyable and stress-free. The saleswoman was incredibly knowledgeable about the product and took the time to understand my specific needs and preferences. She patiently answered all my questions and provided valuable insights that helped me make an informed decision. Her genuine care and attention to detail were evident throughout the process, and I never felt pressured to make a purchase. Thank you kait and cass

I recently had the pleasure of purchasing a Soft Purple mattress, and the experience was nothing short of fantastic. From the moment we walked into the store, the saleswoman greeted us with a warm smile and an incredibly personable demeanor. She made the whole process enjoyable with her sense of humor and friendly approach, instantly putting us at ease. We came in with a clear idea of what we wanted, and she listened attentively to our needs and preferences. She guided us through the options without any pressure, providing insightful recommendations and answering all our questions with expertise and patience. Her genuine interest in ensuring we found the perfect mattress was evident, and she succeeded brilliantly. The Soft Purple mattress we chose has exceeded our expectations in comfort and quality. It's incredibly soft yet supportive. The saleswoman's recommendation was spot on, and we couldn't be happier with our purchase. Overall, the exceptional customer service and the quality of the Soft Purple mattress have made this an outstanding experience. If you're in the market for a new mattress, I highly recommend visiting this store and working with their fantastic team.

Rowan was awesome and so friendly!

got my mattress a few days ago and i’m loving it! big thanks to everyone for the help!

Kait was amazing. I had a great experience in the Ashley showroom and found just what I wanted. Kait made the process fast, easy, and painless. She is amazing. I highly recommend.

Isabelle was so kind, helpful, and knowledgeable. She made the buying process so easy and didn’t push us to spend more than we wanted.

My husband and I purchased a beautiful sectional at Ashley in Fairlawn Ohio. Dave was a our sales associate, he was very kind and professional. If you are in need of new furniture for your home I would highly recommend visiting this store you will not be disappointed.

Dave was very helpful! Thank you!

associate was very friendly and helpful

Kate Darby at the Fairlawn Ashley store was the best furniture sales person I have EVER met! From the moment I called the store, she was friendly and optimistic! I was having a sad experience at the Cuyahoga Falls Ashley and she saved me! In person, she was knowledgable, knew what I wanted, and did everything she could to make me happy. Two days later I am still smiling about my furniture buying experience! Go to the Fairlawn store - while I was at that store, the other employees were kind and also seemed to know what they were doing, especially the manager working that day. For a holiday (July 4th), no one seemed bitter about working and all wanted what's best for their customers. Thank you Kate, you are a true gem!!

Excellent knowledge and service

I worked with Kass today to get a new couch and she was super helpful! Took the time to explain the differences between items and help me find the right fit for me

Rory was super helpful. From the time I stepped into the store to the time I left he was always helping to try and find the best sectional for my needs. Absolutely recommend having him help if you want the best experience out there.

I was greeted at the front door by Mr.Robert Cline with a big smile.I told him what I was looking for and he showed me around the store.Well I ended up purchasing a new dinning room table and chairs.Thank you for being so kind.Nice doing work with you Mr.Robert. Ill give you 5 🌟 stars 🌟 Ms.Annette

Rory kept me in the store by being polite and being available for any price checks...

Excellent review! We had a great experience with Isabelle who was very informative, helpful, patient, kind and accommodating. She got to know our family's needs and helped us make the best decision for our new home!

I was in with my mom to purchase a dining table and chairs, but we both have very different tastes and had to look at a lot of different sets to find one we both agreed on. Dave Backinoff was both patient and knowledgeable and took the extra time to help us find something we liked. He was very helpful and went the extra mile when getting our order placed and following up the next day when I wanted to add items to our order. It was a really positive experience thanks to Dave!

Rory Sellars was very helpful and very nice.

I have been a customer of Ashleys now for almost a year, and every time, their customer service in the store has been WONDERFUL! Josh, the store manager, has gone out of his way several times to make sure I am able to get the furniture I want and I appreciate it so much! My bed will be here on Friday!!! YAY!! The new hires are also super kind and informative. I’d shop here again and again for furniture based off of customer service alone - it’s the only reason I continue to go back!

Best possible experience while buying furniture! Dave was EXTREMELY informative and helpful. Thank you so much, we will absolutely be working with you in the future!

Had a wonderful experience in the store. The Sales Associate was knowledgeable and able to answer all of our question and she was very helpful from start to finish. I purchased our bed online from Ashley but went in the store to purchase the mattress. My only issues was once our items were delivered, the smart base with all the bells and whistles was not the one we received. The one we receive was missing the vibrating feature and the lumbar feature and those features were the ones that attracted us to the adjustable base we chose. I have put a call in to the store so hopefully they will bring us the correct base to rectify my issue.

The staff were wonderful and we are so excited for the new pieces we have coming in for delivery!

They all were so kind and very helpful for choosing furniture and bedding.

Rob showed us excellent customer service. We were very pleased with the service and the amazing deal that we received. Thanks Rob!

Experience in the store was great- Dave was friendly and efficient. Hopefully the delivery will be the same.

Austin was extremely helpful and gave me a better price than what was listed on a couch and dinning room table.

Amazing customer service. I had to leave the store and we were able to finish through texting. The payment was done as well as setting up delivery. I couldn't have asked for a better salesperson.

Dave B was able to get us a great deal our family room couch and end tables. He was even able to delay the delivery until our home was ready.

It was great the salesperson was so kind and knowledgeable!! Her name was Kassandra I would highly recommend her to anyone in the need of new furniture!!

Had the best experience with Dave Backinoff! He helped us out tremendously and was extremely personal and nice throughout the whole process. He made shopping here an amazing experience, anything other furniture I purchase I will come back to Dave!

Roy was excellent. He was helpful and had appropriate amount of engagement. I was looking and had things to still figure out and he made me feel comfortable to do that and when I was ready I worked with him. I would recommend you ask for Roy when you are looking for your next furniture.

Despite not getting anything because we chose to go online I'd recommend this place anyone to looking get furniture. Our salesperson was more then accommodating to our wants and needs and not trying to sell us unneeded items, he was straight to the point. He was even willing to work with us budget wise. Ultimately, we did get the stuff online due to payment limitations but definately would choose them again to get more furniture 😊 4.5/5 stars just for the slight limitation

Rory in sales was very patient, kind and extremely helpful in answering all my questions while finding what I was looking for! Thank you!

Beautiful furniture and accessories. The staff are friendly and professional. There are no high pressure salespeople. Kait helped me pick a great chair for my bad back. I couldn’t be more pleased. We can’t wait to go back to get a couch!

Kait is amazing! She was very patient with us, made great suggestions and helped us find the perfect living room furniture. We won't buy furniture from anyone else!

Great experience working with Rory!

We had a great experience at Ashley thanks to Dave B. He was knowledgeable, attentive, and helped us find the perfect mattress. Highly recommend asking for him for excellent customer service!

Kass did a great job

3 of the 4 women at customer service were focused on their cell phones. The only one who wasnt on her phone (Cass?) g)reeted us and took good care of us. But when she had a question for one of the others on a procedure and the other agent didnt even look up from her phone and just nodded as our agent was showing her somethong for our question. (Although the rep who gave us the good service was not the one who rang up my purchase))

Got the perfect bed set and a great deal from Ashley’s thanks to Dave our sales rep

Cass did an awesome job explaining the different matresses and made sure we tried many different ones to ensure we made the perfect choice. Although I still think our salesperson Cass did an awesome job selling, I'm changing my rating due to experiences since the purchase. Once our delivery was complete, we quickly realized the adjustable base was not the same as the one shown to us in the store. We immediately reached out to the store and after a few days they responded with, "oh, if you want the base we were showing you (and one we agreed to buy) you'll have to pay another $2000 (no where near accurate). But hey, we have this Ashley brand one that's kinda similar and well.... guess we can exchange it with the Beautyrest we sent you". When that one was delivered, the brand new mattress tore from lifting it up to change out the base. Now still waiting for a replacement mattress and they still refuse to give me the base we tried out and said we wanted.

Ashley, furniture is the best. They have the best prices, the best furniture, and the best customer service. Rory and Dave were extremely helpful. Kassandra helped us pick out some great furniture

Great service. Austin did a great job!

Miss Long help me and show me good furniture I appreciate her time

We had a great experience! Shopped a few different places. We didn’t feel pressured at all. I was very satisfied with level of customer service from Isabel and we saw the value in the set we bought!

Kass was an absolute blast. She was very helpful and friendly.

Kassandra was great! She was friendly, fair, and super helpful during our buying process.

Worked with Rowan and Dave at the Fairlawn Ashley furniture. Very friendly and helped me navigate to ordering the chair and loveseat I have been searching for 😊

Dave has been great to work with from start to finish. He will be my main guy I ask for going forward with purchase. Dave deserves a raise! Excellent customer service!!

Dave Backinoff was very polite to work with buying furniture. Highly recommend him when buying at Ashley Stores.

Great experience with Rory

Always an excellent shopping experience. Very good products for the money if you know what you're looking for. My advice, spend more. Why cheat yourself when you can treat yourself

We have had a great experience with the sales associate Kass. She has been extremely helpful and answered all of our questions. We look forward to more furniture purchases in the future.

Ashley has always worked with me and my budget. They take the extra time to exceed my expectations.

By the luck of the day I showed up during the VIP event and without a doubt received VIP treatment! Great service and found a great couch within moments of entering! Shoutout to Josh, excellent individual!!

Great service

Kass was excellent at explaining different features on each sofa we were interested in. She was extremely personable and attentive! Although our choice was very hard, we were able to choose the best one to fit our needs!

My last shopping experience was terrible. I went in the store looking to spend a credit. I found a large mirror that I was interested in purchasing. Got the item to the front and was met with resistance from Dave. He was rude and unwilling to listen to me concerning the credit the I had with Synchrony bank. After going round and and round with him I finally was able to complete the purchase. I had to ask for help in getting the mirror out of the store. To sum it up Dave was unprofessional. His customer service left alot to be desired. I won't be returning to Ashley anytime soon!! Thank Dave for losing a customer!!

They gave me a tape measure and turned me loose to choose my chair 😂. There was no one pushing me in any direction, they were very friendly and courteous. I’ll shop at this store again.

Kait is great! Highly recommend!

Isaiah was very helpful. I was there to get furniture for multiple rooms for my new home, I left feeling good about the money he was able to save me as well as the furniture I picked out. He was very professional and made the experience easy and comfortable. I truly hate shopping with a passion but I was pleasantly surprised with the experience there… was actually kinda fun. Thank you Isaiah.

Kait guided us to a great choice for a guest room mattress that would work with our existing adjustable bed base. She was helpful and knowledgeable and took the time to understand what we needed. The mattress came today, it works with the adjustable base, and we are thrilled with it.

Staff is helpful and always treat you like an old friend. They also helped me load furniture in my vehicle that I purchased off the show room. Special thanks to Kate!!! Always leave with good vibes and good furniture!

Dave Backinoff was excellent. He was very patient and not pushy with us. We really appreciated the time he took with us explaining and giving suggestions to our needs. Would definitely recommend

Kait has been awesome in being so helpful. I have been trying to find a dresser that is good quality for good price and fits in my room , kait has been taking time in her days off to help me find some good furniture !

I’ve been a customer of Ashley furniture for almost a decade. I feel like their furniture is great quality and their prices are reasonable. I have made most of my purchases through the Fairlawn, Ohio store and my last sales person I dealt with was Joshua Coudriet who happens to be the general manager of the store. Joshua is very knowledgeable, and helped us with all our questions and got us squared away. I would recommend Ashley furniture and the Fairlawn location if you are in the market for furniture!

The entire staff is really friendly especially Kait and Dave! Always helpful and knowledgeable! We have been there 3 times for our furniture needs and had awesome experiences each time!

Low pressure sales and helpfull

Very professional, pleasant purchase.

Excellent experience with Kait! She knew the products and listened to what we were looking for. Very easy process to purchase and couch is delivered in 5 business days!

Kait was extremely knowledgeable and helpful. I will definitely be back when in need of furniture.

Top shelf salesperson

Dave was awesome, When I told him I had pets, he directed me to pet friendly furniture, he also gave me a great price on it. The furniture was delivered in three days by some great guys that brought it in and set it up. I’m gonna love my new furniture. I would definitely recommend Ashley furniture.

Kait was so incredibly helpful while also being fun to work with. She has made an Ashley shopper out of me for life.

Isabel was great to work with today. She asked what I was looking for and then lead me through the showroom to highlight furniture that matched what I was looking for. She wasn’t pushy, just very helpful. It’s was a pleasure to purchase two new pieces of furniture from Isabel at Ashley Furniture.

Dave is awesome and hooked us up with everything we needed at an amazing price. Thank you so much for a no pressure experience.

Effortless

I did not shop at Ashley of Fairlawn, I shopped in newphiladelphia.

I have gone to Kate before and when I need something from the store. I will continue to do so. She’s spoiled me for anyone else.

Our sales man was very friendly and knowledgeable. Helped us a great deal for us to get the best deal.

Kate was outstanding. Very knowledgeable and friendly!

Went in with an idea of what I was looking for. Kait showed me what was available. Quick delivery scheduled at a great price!

I bought a mattress from Kait. I had no idea what I wanted and felt super overwhelmed by all the choices. She was so helpful in finding out my needs and I purchased the perfect mattress at such great deal! Kait was so helpful and I'll ask for her everytime.

Kass was very helpful. Thank you!

We had such a great experience at Ashley. Sage was wonderful and super easy to work with. She checked on us throughout the process and is still checking in after our purchase. We will definitely be back!

Very happy with our experience at the Fairlawn Ashley store today. Isabel was very helpful and made the process easy. Will definitely be back in the future.

Kait made our experience at Ashley very pleasant. She is knowledgeable on all of the options Ashley had to offer and helped us find something that works with our space and budget. 🎶 Don’t hesitate and don’t be late, just ask for Kait, your service will be great! 🎶

Kass was very friendly polite and great help she stuck by me until I got exactly what I wanted and needed in today's world I appreciate it her service her kindness and her knowledge great salesperson

Kass was absolutely lovely and helpful and patient with us while we picked out a new piece we’d both love. If you stop by ask for her!!!!

David was very kind and helpful with everything

Sage is a wonderful salesperson. Not pushy, aggressive or "stalky" like most other stores' salespeople. She listened to our wishlist, directed us to appropriate merchandise and let us take our time. She sent us home with pictures, measurements and prices for the pieces we liked and gave us her schedule so we could talk with her if we decided to order. We did go back and order, and are looking forward to our "grown up" furniture! The showroom is clean, large, bright and successfully displays "rooms" of furniture without being overcrowded. Pricing is obvious and associates are quick to note sales. We highly recommend!!

Very happy with the selection of furniture and staff professionalism.

Sales Rep Mr. McClain was professional and not pushy. He allowed us to look, he shared information regarding the furniture we showed interest in.

Tessa and Brendon are amazing and attentive.

Really great! We were assisted by Kait she was very kind friendly and patient with us while shopping with our 2 year old. She helped us find exactly what was in our budget!!! Ask for Kait next time you shop at Ashley furniture!

Stopped in late one night for a couch and recliner to complete an office remodel. Worked with a super fun gal who spells her name wrong, “Kait”. She listened to my needs and directed me to the perfect furniture for my room. I will definitely return for more.

A very positive experience. Stephanie was so helpful, and nice. Answering all my questions in choosing a bed, and taking the time with me. Very informative. Never felt pressured. I would choose Ashley again. My only regret is that I didn’t get any wall art. Lol

Knowledgeable, great service and kind!

Dave did an amazing job as my furniture representative. He guided me to all the best deals with quality in mind. He is the example of what a sales rep does to go above and beyond in order to earn someone's business! Will definitely be sending this store more business in the future!

Kait was extremely helpful and knowledgeable of the products and the financial options

Brendan was very helpful. He welcomed us as we entered the store, answered all our questions & helped us sort through our options. We didn’t intend to make a purchase when we first arrived, just scouting for a future purchase. Brendan was the difference maker, so we closed the deal and feel good about it. Hopefully the couch and loveseat will arrive as expected without complications.

All the sales associates at this Ashley are incredibly helpful!

Good experience, good prices and service. Thanks

Ashley was an overall great experience. Not only was the store organized well to make browsing easy after being greeted warmly at the door- the sales manager Sage made making a purchase pleasant and beyond simple. She was so patient, helpful, and overall awesome. Will definitely be back for future needs!

Beautiful store and Kait most helpful!

Very comfortable couches and good looking furniture, the service was also great. Dave was attentive but not pushy like a lot of salesman and let us take our time to decide on what we wanted. Prices are a bit high but that's to be expected from any furniture store. Overall a good experience and delivery was quick and easy.

Isaac was a wonderful salesman!

Ashley's did an outstanding job getting us what we were looking for and delivered on time as promised. The salesman also made sure we were happy with the price as well. Thanks so much guys!

Kate Darby did an awesome job helping me select the perfect mattress!!

I was very impressed with the selection of sectionals, and Sage really personalized our experience and was very helpful in every way. I will definitely come back in the future. I had gone to a different furniture store earlier today, and was not thrilled at all with the experience in terms of salesmen and selection of sectionals. Sage and Ashley Furniture are the way to go!

Kait is a wonderful salesperson. She helped me pick out just the right furniture for our home after ours was destroyed in a fire. Would enjoy with Herr again.

Went real well

Dave was amazing. Will definitely be back!

Dave was awesome. He’s been a client of mine for some years now and told me to reach out to him if I ever needed any furniture so that’s exactly what I did, man I wasn’t disappointed. Like most buyers I was all over the place and changed my mind 1000 times on what I wanted. Dave was patient, understanding, respectful of my needs and pointed me in the right direction with every piece of furniture I selected. He guided me through the sales process with no pressure and let me go back and fourth with pieces I was unsure of. Not to mention he got me the best price you could ever get when it came down to purchasing. I can’t recommend this guy enough, he’s really good at his job and knows how to make you feel welcomed and understood. Greeted me at the door, offered me water and some snacks and let me decide what I wanted to do. Dave you’re the man! I appreciate everything you did for me making this process quick and easy.

Kait was fabulous to work with and our new couch will be wonderful.

Kait in Fairlawn, OH was awesome! She was super friendly, patient, knowledgeable and accommodating. We could not have asked for a better furniture buying experience. Thanks, Kait!

Kate was fabulous! She’s friendly and found everything I was looking for! Then she got me the best prices! I will definitely be coming back to Ashley and work with Kate if I need anything else for my home!

Great experience ! I can not wait until my chair is delivered and I can relax.

Isaiah at Fairlawn was great. However I never received my invoice after purchase.

I recently made a small purchase from Kait at the Ashley Furniture store location in Fairlawn, OH. I’m please to share that my experience was phenomenal because of her. Kait is extremely knowledgeable on the products she sells, but more importantly, her enthusiasm, caring attitude, and warm personality was on full display. I’m an automotive aftermarket sales manager with over four decades of sales experience. I’ve always maintained that “people buy from people”, not companies. Ashley furniture is lucky to have Kait as an employee. I hope they value her!

Very knowledgeable sales representative

Dont buy anything online from this company. My recent purchase was terrible quality so I returned it. Only to be told the 75$ shipping fee (for an order that was 200$) was totally on me. Unbelievable in this day and age that there is zero help on returns.

I had a very pleasant experience and everything was expedited in a timely manner everything was explained and Alex was wonderful thank you everyone I can't wait until Valentine's Day for my delivery

Isaiah Was very accommodating easy to talk too about what I needed

This is our second time purchasing furniture for our home from Sage at Ashley furniture! She is extremely accommodating and made the buying process extremely simple

Normally I do not spend the time do leave comments. However, as soon as you walk in they greet you, you are honestly unable to walk away without getting the third degree. We started looking around on our own, less than 2 minutes later, guess what? The greeter was right there. Although we knew what we were in there to look at and purchase we still felt pressured. Asked for pricing on a sofa, made us feel like we were getting the deal of the century, well president’s day at least. Then asked for the price if we included the chair and ottoman, it more than doubled the price. Wait? What? More than doubled?? Said, ok just the sofa then. The rest of the interaction truly felt like the 80’s used car salesman pushing that amazing car that ends up being more costly than a brand new car. Not even two minutes out the door, we got the text message to do this. I get it is the expectation of the company to push the sale. Whatever tactics you are pushing your associates to do, it may work with many of your customers. However, let your customer know you are there, let them look, check up on them, offer some details on sales or what they ‘truly’ like or love about a product, look or detail, then allow the customer to continue on their own. The pressuring tactic is distasteful. I will be willing to buy more if I didn’t feel like the person helping me wasn’t being forced to sell to me, such desperation.

Sage assisted us and went above and beyond to make sure we found exactly what we were looking for. She was awesome!

Very friendly staff, that made me feel like a true VIP.

Kait at Ashley was super helpful ordering our new loveseat. She got us a great price and delivery will be quicker than we thought it would be. Definitely recommend them for your furniture needs.

Everyone was very professional and helpful. Not rushed but not ignored either. Great experience. Thank you.

Shopping went smoothly, sage was kinda, not pushy, not a vulture like some furniture sales people are. Was able to go home and consider my purchase before confirming and being able to order via txt. Would recommend!

Very clear instructions, top rate customer service. An awesome experience all around.

Nice friendly atmosphere. Great product

Dave B was incredible and made things super easy and honest. Top notch.

Stephanie was professional, extremely knowledgeable and confident. She answers all questions and made this process so easy without pressure. We are excited to get our new living room furniture!

Sage was wonderful to work with. Super helpful and kind. Will definitely be coming back in to see her when we need any furniture in the future.

Had a phenomenal shopping experience. Sage was a great help! I love her spirit. I can’t wait to get my beautiful sectional and new mattress. What a deal! Thank you Ashley furniture!

Our salesman Brendan Ford was exceptional. The application process was quick and easy. The furniture and quality are amazing and we couldn’t be happier with our purchase.

My experience was quick . At some furniture stored , I feel like I am buying a car and not furniture. Salesperson was professional , knowledgeable and very accommodating.

Good. Julianna was knowledgeable and pleasant. She tried to help me stay within my budget. She was not pushy

Kait Darby was fantastic. Wonderful experience working with her to buy not one, but two pieces of furniture.

Great amount of selections to pick from. Juliana very personable and gave clear information how choices could be modified as well as deliver process.

Service very good. Not overwhelming

Kait was amazing! She lead me to the couch I wanted and explained everything very thoroughly.

The salesperson was very helpful

Sage was super helpful during our couch search - patient as we made our decisions with no pressure. Highly recommend!

Stephanie was great!

Had a great experience buying a sectional from this store recently. The salesman was very personable and willing to work with what I wanted, the budget and delivery. The manager was also very easy to work with and did everything they could to earn my business. Highly recommended!

Pretty good, but disappointing that our unused furniture protection couldn’t be used on our furniture purchase.

Great service from a very knowledgeable salesperson. No high pressure, and a great selection of furniture and accessories.

Sage Recco was who assisted us with finding our new mattress and accessories. Very friendly and did not come across as pushy. Overall was a good experience.

Sage was the sweetest salesperson and very attentive to my elderly mom’s needs. I highly recommend Ashley Store!

What an experience! I have never shopped at Ashley Furniture before but will make this my first stop for future purchases. Kait was our salesperson and was very knowledgeable of products on the floor. I went in looking for dining room chairs with my daughter and we BOTH walked out with purchases! No pressure on sales. You just don’t know what you need until you see it! Kait’s friendly personality was a pleasure to do business with. I felt like I’ve made a new friend and will definitely ask for Kait as our salesperson the next time we’re in the store!

Stephanie was great and helped me find the perfect couch, she definitely deserves a raise

Everything went smoothly and we were in and out in no time We love Ashley! Morgan was a great salesman took good care of us

Very nice and knowledgeable salesperson. Beautiful showroom.

Excellent sales team!

Sage was a great help

Kait was so sweet and just loved her helpfulness. We will return for other furniture in the future for sure. Thanks Kait.

Very friendly and not “pushy” very good experience. Will buy again from them in the future!!

Sage was such a big help. Great shopping experience.

Very friendly,wonderful salesperson!

Very friendly and knowledgeable. Treated us as we were her best customer.

Juliana was very patient and helpful. She stayed after closing time to assist us. She did a wonderful job!

Love love love the customer service from Sage Recco selling sale manager. As soon as I walked in she greeted me with warm smile and who can she help me, which I was just going in to look for a specific living room couch for my home. Not only was I able to get the living room couch but she was able to find it on a discounted sale and I was able to get 20% off on 2 sets of beautiful 3 piece set vases. And she did a credit card app that I got approved for to where I got 12 months 0% financing and a delivery date that fitted my busy schedule. I woke up, prayed for a blessing of what I wanted and got it!!! I thank God for Sage Recco on this day and looking forward to my beautiful Lindyn furniture coming!❤️❤️ On 12/11/23 received a txt fro Sage that I can get my furniture this month instead of in January 🥹, Woooooooow it blows my mind how this store goes over and beyond your expectations…. This is now my number store over all the rest of the furniture stores in Akron….. I early Christmas gift coming soon after all what a dream come true!! Thank you Sage 🤶& Ashley Furniture Store 🎄

Lazy staff, poor management, horrible issue resolution practice. Their employees loafing on the furniture on their phones, snake oil sales managers. Get this: we purchased an item for pickup, asked them to validate it was in new, excellent condition, they wrapped it sent it out with us, at home we found damage and there #@%$@ manager tried to blame us for the damage, Total low life. This company SUCKS! Customer support argued, their manager pawned us off to someone without authority. Horrible company!

So kind a d professional

Very attentive and provided great advice for furniture selection.

Great experience calling in for advice on furniture. Sage was very helpful by sending pics via text so we could see options without driving to the store. Highly recommended.

What an experience working with Kait. She took the time to listen to what I was looking for, offered her insight and suggestions, and I was able to walk out with exactly what I was looking for. Will definitely be returning for more furnishings in the future. Great experience!

Great customer service

As far as the store it was so nice an the people were awesome. So friendly. My only problem was delivery was a little difficult. Think we have it all straightened out. The sales people were wonderful

He, was very informative. He knew the product and took his time to explain and answer all of my questions , thank you

Great experience. Kait was so helpful and accommodating!

I would like to thank the manager and Brandon part of the sales team for a great experience. This purchase was made for my 94-year-old mother. Again a fantastic experience great people and definitely will come back and shop in Ashley’s Fairlawn.

Dave, the sales associate who assisted me, was very knowledgeable and spent a great deal of time showing me the various options I could consider.

Isaiah was incredibly polite, respectful, knowledgeable, and professional. His first recommendation was what I asked for, indicating he listened to what I was looking for. Store was clean and presentable. Just a follow-up regarding the delivery: Kurt and Mark were absolutely PHENOMENAL! I was incredibly impressed by everything about them: their professionalism, politeness, how they handled the furniture. They are definitely the A Team and I am grateful for their remarkable service. They were a joy to interact with and a pleasure to have them in my home.

My husband and I purchased a sofa last evening and it was a smooth and hassle free experience. Dave B. was our sales rep. and he was great! He let us browse the floor without following us around, and had us checked out with the best price in no time at all! Always a pleasure shopping at this location.

Isaiah at Fairlawn Ashley made our couch buying process quick and easy. I was easily able to find what I was looking for and Isaiah got us a great deal (below tag price) including delivery! Couch was delivered in about 2 weeks and arrived in perfect condition. The delivery men were in and out in less than 15 minutes and were friendly. Would recommend

Staff was very friendly and helpful. Took the time to show me lots of options and let me decide what I wanted without pressure. Also helped me get the financing I was looking for. I will be buying more furniture from here so long as the quality holds up

Good assistance without pressure.

Jason was very helpful and provided great service.

Sage was the best! Helpful, responsive, and a great sense of humor!

Sage was very helpful.

Kate was helpful and she made the process feel easy without any pressure whatsoever! This was a great experience.

Sage was very helpful and answered all our questions!

I’ve bought multiple items from Ashely Furniture. Everyone is great from the sales person (Kait) to the delivery people. Will be back again!

She covered all her I's and dotted her T's very professional, very pleasant, very helpful, thinking of things that the customer may not think of. She just went above and beyond. From the beginning to the ending of my interaction with her I had a great experience.

Staff was friendly and helpful.

Kait was awesome. Price is great and we love our couch.

Sage was great! Very easy to do business with!

This was one of the easiest and stress-free furniture shopping trips we’ve ever taken. Thank you to Sage for helping us find our new living room furniture!! She was super friendly, extremely knowledgeable and showed us several options of what we were looking for.

We had an amazing experience at this store. Kait was such a knowledgeable and professional associate. Would highly recommend buying furniture from this store.

Very friendly staff! Isaiah helped me find exactly what I wanted!!

Dave was very helpful. After finding what we wanted, found discontinued pieces that made the sectional set we wanted work. Thanks.

Jason was a super amazing sales rep. He was very knowledgeable and patient with Jason‘s help. I was able to get the furniture that I absolutely wanted. Thank you so much Ashley’s you guys have done it again.

Kait was friendly, efficient and informative. She ensured we had the best possible experience and made us feel very welcome while shopping with our little one. Would recommend 10/10.

Sage was wonderful. Answered all our question and was easy to talk with. We had to order a sofa table and she handled everything with ease

Great selection. Friendly, informative people. Clean and well presented.

Great customer service that met my needs and had exactly what I was looking for! Come in and see them so they can take care of you as well.

Sage did a great job. Answered all my questions and was eager to help.

Alex was very helpful!! Very kind.

Great sevice!!

Friendly staff that was not pushy at all! Great experience in store over all.

We had a great experience at Ashley furniture! Dave was there to greet us at the door and helped us find exactly what we wanted!

I was very impressed with the service at Ashley. The salesperson was very nice, informative and helpful. Excellent customer service.

Our sales person, Dave was very helpful but not pushy. He answered all of our questions and provided us with options within our budget. All members of the store!s staff were very friendly.

Kait was amazing to work with and so helpful and patient while we selected our couch. Would definitely shop here again.

Isaiah was very helpful, responsive and accommodating.

What an awesome store! Kait was the most amazing helper and really worked hard to help us find a couch that not only was affordable, but beautiful! I even went back after four other stores!

We were hoping for a great delivery and assembly experience today after discussing concerns prior to scheduling a delivery date for a bed, adjustable base and headboard. It was quite the opposite and we are extremely dissatisfied and are still waiting for resolution. Before planning the delivery we made another trip to the store to discuss what we expected and we were promised everything would be assembled and we would love it. Instead we now have a bed that can’t be used and it’s just sitting there due to the headboard just leaning on the wall. Also, the headboard arrived with a dent in it. This is such a disappointing purchase from a core business that deals with furniture. We also called the local store where we purchased everything and asked for the manager. I was told he would call me back and I have yet to receive a call. Please have the Fairlawn local store manager call us ASAP to get this resolved.

Wonderful customer service! Isaiah was so kind, helpful and knowledgeable!

Alex was very friendly and knowledgeable. We had a great experience in choosing the rocker recliner.

Sage and the rest of the team were so helpful and accommodating without being overbearing in any way. They made sure I got the same deal with them as I would’ve had I gone elsewhere. Will definitely return there for future furniture needs. 👍🏼

Super smooth experience working with Sage in the store. She was able to find exactly what I was looking for, for under our price point! Very knowledgeable in the products and different styles. Was in and out in under in hour! Highly recommend

Great experience at Ashley Furniture. It didn't take long to make a decision on what sofa & loveseat would work in our new home! Our sales rep, Sage was professional & friendly. She provided all the info we needed. We look forward to enjoying our gorgeous furniture from Ashley! Sincerely, Joey & Bill

Very friendly and helpful!

Outstanding service! Sage Recco was incredibly helpful and knowledgeable. She made our shopping experience a breeze.

Alex was very helpful in finding a living room set that both my husband and I could agree on.

Our sales rep was Alex Geiger. He was very patient with me, and knowledgeable about his job. He got me a great price on my purchase. I would recommend this store. Thanks 😊

Sage was outstanding. Courteous, informative, friendly, respectful and helped us with exactly what we wanted. No pressure at all. Great job Sage!!!

Amazing! Kait was wonderful and helped me find everything I was looking for. Super friendly, great ideas, comfy furniture, what else do you need?

I was calling Ashley in Fairlawn from my home in California, to check on getting a recliner for my Mom. From the first phone call with Kait, everything was 100%!!! She went out of her way to provide me with many possibilities of chairs that would work in Assisted Living situations, then provided me with photos, specs and details. She also suggested which ones might work best, and arranged to set up delivery. Kait is a huge asset to Ashley, and I highly recommend her for all of your furniture needs--extremely knowledgeable and helpful -even if you're in a different state!! I am amazed and grateful 👍👍👍

I met Kass today and she was just amazing! I had an issue with a piece of furniture I had purchased prior and she went above and beyond to help me with the problem! Not only was she able to do so, but she assisted with all the little details and make it happen, in addition I ended up being able to purchase other furniture that I didn’t think I could do right night now! Thanks also to Josh, the store manager for listening and helping as well! Both were extremely caring and never pressured me into anything I wasn’t comfortable with! I appreciate everything they have done and will continue to be a loyal customer with Ashley Home Furniture! Thank you!

Sage was absolutely amazing! Extremely helpful and patient when looking for my perfect mattress. Highly recommend going to her!

Kait was extremely helpful and just as excited as I was to pick out my bedroom. I will refer her to everyone I know.

Sage was wonderful! Helped me find exactly what we wanted for our library/tea room. She answered all of my questions, and made sure I knew all of my options.

Kait was absolutely amazing !! She made the impossible happen for me ! I needed something fast and she went above and beyond to help me and get me taken care of. Make sure to ask for her when visiting Ashley!!!

Sage was very patient and accomodating, especially when we didnt know exactly what we were looking for. She didnt hover but was available when needed. I will request her the next time I shop Ashley!

Morgan was so helpful and friendly to work with! She is such a great asset to the Fairlawn team!

Sage was very helpful. She gave us a great deal on a coach and ottoman. I like that I didn't feel any pressure to purchase.

Good experience overall. Dave was great to work with and not pushy at all. Helped guide us to look around and hone in on what we were looking for. Thank you for everything!

Sage was awesome at helping us get a couch ordered. She knows the inventory very well and knew exactly what couch I was describing when I called in. She is very friendly, professional and helped us get everything ordered right away. Thanks Sage!

Kimberly was very helpful and was more than willing to provide myself with the best offers available.

Our sales person, Kait, was very knowledgeable and helpful. Took her time answering questions and we felt no pressure. Sometimes furniture stores feel like walking onto a car lot. With Ms. Kait, we did not.

Sage was fantastic, she was very helpful picking out the perfect bed! I'm very satisfied with my entire experience. Thank you Sage , I will be back to see you!

We went into the Fairlawn store as we were unable to purchase the item we wanted online. Kimberly was our salesperson and was able to price match the online price for the items we wanted. She was great to work with and the entire process was quick and easy. Would definitely go back into the store again for future purchases.

Easy peasy purchase. We were looking for a couch, Dave listened to us and helped us make a great choice. In and out in 1/2 hr.

Kait was extremely helpful.

Kait was a huge help. Very professional.

Kimberly at Ashley Furniture was very helpful and responded to all of our inquiries in a very timely matter. She's very through and sweet. We appreciated all the time she took with us. She made it a great experience!

Very friendly and knowledgeable. Listened to what I wanted and helped me find the perfect piece of furniture.

We worked with Brenden to find the perfect bedroom set and mattress. He was great and we found something we absolutely love!

The customer service was outstanding, and the loveseat was exactly what we have been looking for.” “We was so pleased with the service we received from this business. Sage went above and beyond to help us. I highly recommend this particular store! We are repeat customers and will continue to be! Thank you Sage!!

The transparency was severely lacking and I decided to walk away from 2 pieces I really liked because of that. The fact that the sales people have the ability to negotiate and write down arbitrary numbers on a digital tablet felt shady. So I took pics of the pieces and will be sourcing them on line. I would have bought them there but the ick factor was too great.

Morgan waa very nice and made sure we had the best experience shopping at Ashley Homestore & thanks again for your dedication & great customer service.

Sage was absolutely wonderful to work with. She was really friendly, patient and so helpful. Along with recliners she helped us find a couch that was perfect. I can't wait to see it all set up in our family room. She really made it a fun shopping experience. Highly recommend.

As we first walked in, we received a warm and a phenomenal welcome from floor associate/sales person name Brendan, he help us and see us through our needs of the kind of furniture we are looking for. I rate this store and associates 5 🌟. Excellent service.

Sage was an excellent sales woman. She was helpful but not at all pushy. She was very kind and patient with our 3 kids! The showroom is beautiful and makes me want everything I see!

Sage was wonderful! She was knowledgeable and patient while I decided on which bedroom set I wanted. Sage was even able to find an additional modification to the set I was looking at that initially wasn’t out on display. I would easily go back and request Sage again.

Sage was very helpful! I am buying a new home and was in the market for a few new pieces and in a short timeframe she helped me pick out the perfect sofa, dining room table and buffet. Highly recommend!

Sage was friendly and extremely helpful! She stayed by our side and guided us through every option to make the right decision.

I love Kait!!! She is so knowledgeable and has great ideas for your rooms! She is also very fun to work with. I wouldn’t buy from anyone else. She has done multiple rooms for me!!❤️

Kait did a wonderful job helping us find a variety of options in both fashion and financing. Super energetic and helpful!!

Had great experience working with Sage at the Fairlawn store. She had excellent input and suggestions as we went through our home needs. If you need furniture ask for Sage. 😊

Sage was awesome to work with and had extreme patience helping us find the perfect furniture for our home. 5 Stars ✨!!!

Kait helped me bring my bedroom Pinterest board to life! I’m so thrilled to have new furniture in my first home. On top of it, she helped me pick out a new mattress and made the process easy. Game changing sleep!! Ask for Kait!

I was chair shopping for a while and found the perfect chair here. Sage did a fantastic job and got me a great price on my chair. The delivery was communicate well, on time, and very professional. I will start here the next time I need furniture.

Had a great time buying our new mattress! Sage was helpful and kind. I will definitely go back for all of our home furniture needs

Tessa was probably the best salesman I could ever run into. She was helpful, patient, and an excellent conversationalist. I honestly will never shop for pillows anywhere else. They also have other stuff there. Ask for Tessa.

I worked with Sage at Ashley! She was very professional, efficient, friendly and helpful! She made everything easy. Would definitely recommend Sage at Ashley furniture in Fairlawn. She was amazing!

Great Furniture

I've had great customer service, but this tops all. Zach was/is extraordinary. Very kind, caring, and accommodating. So grateful Zach is on the Ashley Furniture team. We appreciate you/everything!

Visited the Fairlawn store, Kait greeted us at the entrance with a smile. We were interested in a sofa sleeper. Kait went out of her way to show us the different floor models and the quality of the sleeping mechanism and mattress. Unfortunately we ended up being out of the delivery of parameter. Kait assisted in finding a location near my home and ensured the same sales price was matched. Top notch customer service. Thank you Kait for all your help!

My salesperson sage is absolutely amazing!! Best experience i ever had!!

Kait was absolutely fantastic!! She was so helpful and generous with her time. We will definitely be back to purchase more from her!

Kait helped us get furniture our new place. Couldn't of had a better experience! I would recommend her and Ashley furniture to everyone.

My family and I will always shop with this Ashley store because of Sage!

My Boyfriend and I were looking for a new sectional to have in our living room that would be able to handle kids and dogs. The staff there was wonderful and very helpful. Tessa helped us out I definitely recommend asking for her. She made the whole experience great!

If I could leave 0 stars I would. Me and my family recently purchased a home for 275k dollars and we went into this store and spent and additional 11,500.00 cash for all new furniture for the new house. At first Kait our sales specialist was fantastic she even gave us her personal cell phone number incase we needed anything. Well when the 3rd party delivery company that Ashley Furniture hired came with the new furniture one of the guys literally pulled my screen door right off the front of my house frame and everything because he could not figure out how to disengage the lock holding it open and put too much force on it I was standing there watching him do it and he tried to say he did nothing it just fell so I called Ashley Furniture they got me in touch with the delivery company and I filed claim for home damage which the delivery company denied and when I called Ashley Furniture they said they couldn't do anything for me because it was a 3rd party company " which they hired " and as soon as we paid for the furniture with cash kait won't even return messages to us. Now I have to pay out of pocket for a contractor to fix my home and then pay for the lawsuit I'm filing on Ashley Furniture and their moving company.