Ashley Store | Fairlawn, OH 44333

I recently had the pleasure of purchasing a Soft Purple Mattress, and I can confidently say it was one of the best investments I've ever made. From the moment I walked into the store, I was greeted by a saleswoman who made me feel like family. Her warm and friendly demeanor instantly put me at ease, making the entire shopping experience enjoyable and stress-free. The saleswoman was incredibly knowledgeable about the product and took the time to understand my specific needs and preferences. She patiently answered all my questions and provided valuable insights that helped me make an informed decision. Her genuine care and attention to detail were evident throughout the process, and I never felt pressured to make a purchase. Thank you kait and cass

I recently had the pleasure of purchasing a Soft Purple mattress, and the experience was nothing short of fantastic. From the moment we walked into the store, the saleswoman greeted us with a warm smile and an incredibly personable demeanor. She made the whole process enjoyable with her sense of humor and friendly approach, instantly putting us at ease. We came in with a clear idea of what we wanted, and she listened attentively to our needs and preferences. She guided us through the options without any pressure, providing insightful recommendations and answering all our questions with expertise and patience. Her genuine interest in ensuring we found the perfect mattress was evident, and she succeeded brilliantly. The Soft Purple mattress we chose has exceeded our expectations in comfort and quality. It's incredibly soft yet supportive. The saleswoman's recommendation was spot on, and we couldn't be happier with our purchase. Overall, the exceptional customer service and the quality of the Soft Purple mattress have made this an outstanding experience. If you're in the market for a new mattress, I highly recommend visiting this store and working with their fantastic team.

Rowan was awesome and so friendly!

got my mattress a few days ago and i’m loving it! big thanks to everyone for the help!

Kait was amazing. I had a great experience in the Ashley showroom and found just what I wanted. Kait made the process fast, easy, and painless. She is amazing. I highly recommend.

Isabelle was so kind, helpful, and knowledgeable. She made the buying process so easy and didn’t push us to spend more than we wanted.

My husband and I purchased a beautiful sectional at Ashley in Fairlawn Ohio. Dave was a our sales associate, he was very kind and professional. If you are in need of new furniture for your home I would highly recommend visiting this store you will not be disappointed.

Dave was very helpful! Thank you!

associate was very friendly and helpful

Kate Darby at the Fairlawn Ashley store was the best furniture sales person I have EVER met! From the moment I called the store, she was friendly and optimistic! I was having a sad experience at the Cuyahoga Falls Ashley and she saved me! In person, she was knowledgable, knew what I wanted, and did everything she could to make me happy. Two days later I am still smiling about my furniture buying experience! Go to the Fairlawn store - while I was at that store, the other employees were kind and also seemed to know what they were doing, especially the manager working that day. For a holiday (July 4th), no one seemed bitter about working and all wanted what's best for their customers. Thank you Kate, you are a true gem!!

Excellent knowledge and service

I worked with Kass today to get a new couch and she was super helpful! Took the time to explain the differences between items and help me find the right fit for me

Rory was super helpful. From the time I stepped into the store to the time I left he was always helping to try and find the best sectional for my needs. Absolutely recommend having him help if you want the best experience out there.

I was greeted at the front door by Mr.Robert Cline with a big smile.I told him what I was looking for and he showed me around the store.Well I ended up purchasing a new dinning room table and chairs.Thank you for being so kind.Nice doing work with you Mr.Robert. Ill give you 5 🌟 stars 🌟 Ms.Annette

Rory kept me in the store by being polite and being available for any price checks...

Excellent review! We had a great experience with Isabelle who was very informative, helpful, patient, kind and accommodating. She got to know our family's needs and helped us make the best decision for our new home!

I was in with my mom to purchase a dining table and chairs, but we both have very different tastes and had to look at a lot of different sets to find one we both agreed on. Dave Backinoff was both patient and knowledgeable and took the extra time to help us find something we liked. He was very helpful and went the extra mile when getting our order placed and following up the next day when I wanted to add items to our order. It was a really positive experience thanks to Dave!

Rory Sellars was very helpful and very nice.

I have been a customer of Ashleys now for almost a year, and every time, their customer service in the store has been WONDERFUL! Josh, the store manager, has gone out of his way several times to make sure I am able to get the furniture I want and I appreciate it so much! My bed will be here on Friday!!! YAY!! The new hires are also super kind and informative. I’d shop here again and again for furniture based off of customer service alone - it’s the only reason I continue to go back!

Best possible experience while buying furniture! Dave was EXTREMELY informative and helpful. Thank you so much, we will absolutely be working with you in the future!

Had a wonderful experience in the store. The Sales Associate was knowledgeable and able to answer all of our question and she was very helpful from start to finish. I purchased our bed online from Ashley but went in the store to purchase the mattress. My only issues was once our items were delivered, the smart base with all the bells and whistles was not the one we received. The one we receive was missing the vibrating feature and the lumbar feature and those features were the ones that attracted us to the adjustable base we chose. I have put a call in to the store so hopefully they will bring us the correct base to rectify my issue.

The staff were wonderful and we are so excited for the new pieces we have coming in for delivery!

They all were so kind and very helpful for choosing furniture and bedding.

Rob showed us excellent customer service. We were very pleased with the service and the amazing deal that we received. Thanks Rob!

Experience in the store was great- Dave was friendly and efficient. Hopefully the delivery will be the same.

Austin was extremely helpful and gave me a better price than what was listed on a couch and dinning room table.

Amazing customer service. I had to leave the store and we were able to finish through texting. The payment was done as well as setting up delivery. I couldn't have asked for a better salesperson.

Dave B was able to get us a great deal our family room couch and end tables. He was even able to delay the delivery until our home was ready.

It was great the salesperson was so kind and knowledgeable!! Her name was Kassandra I would highly recommend her to anyone in the need of new furniture!!

Had the best experience with Dave Backinoff! He helped us out tremendously and was extremely personal and nice throughout the whole process. He made shopping here an amazing experience, anything other furniture I purchase I will come back to Dave!

Roy was excellent. He was helpful and had appropriate amount of engagement. I was looking and had things to still figure out and he made me feel comfortable to do that and when I was ready I worked with him. I would recommend you ask for Roy when you are looking for your next furniture.

Despite not getting anything because we chose to go online I'd recommend this place anyone to looking get furniture. Our salesperson was more then accommodating to our wants and needs and not trying to sell us unneeded items, he was straight to the point. He was even willing to work with us budget wise. Ultimately, we did get the stuff online due to payment limitations but definately would choose them again to get more furniture 😊 4.5/5 stars just for the slight limitation

Rory in sales was very patient, kind and extremely helpful in answering all my questions while finding what I was looking for! Thank you!

Beautiful furniture and accessories. The staff are friendly and professional. There are no high pressure salespeople. Kait helped me pick a great chair for my bad back. I couldn’t be more pleased. We can’t wait to go back to get a couch!

Kait is amazing! She was very patient with us, made great suggestions and helped us find the perfect living room furniture. We won't buy furniture from anyone else!

Great experience working with Rory!

We had a great experience at Ashley thanks to Dave B. He was knowledgeable, attentive, and helped us find the perfect mattress. Highly recommend asking for him for excellent customer service!

Kass did a great job

3 of the 4 women at customer service were focused on their cell phones. The only one who wasnt on her phone (Cass?) g)reeted us and took good care of us. But when she had a question for one of the others on a procedure and the other agent didnt even look up from her phone and just nodded as our agent was showing her somethong for our question. (Although the rep who gave us the good service was not the one who rang up my purchase))

Got the perfect bed set and a great deal from Ashley’s thanks to Dave our sales rep

Cass did an awesome job explaining the different matresses and made sure we tried many different ones to ensure we made the perfect choice. Although I still think our salesperson Cass did an awesome job selling, I'm changing my rating due to experiences since the purchase. Once our delivery was complete, we quickly realized the adjustable base was not the same as the one shown to us in the store. We immediately reached out to the store and after a few days they responded with, "oh, if you want the base we were showing you (and one we agreed to buy) you'll have to pay another $2000 (no where near accurate). But hey, we have this Ashley brand one that's kinda similar and well.... guess we can exchange it with the Beautyrest we sent you". When that one was delivered, the brand new mattress tore from lifting it up to change out the base. Now still waiting for a replacement mattress and they still refuse to give me the base we tried out and said we wanted.

Ashley, furniture is the best. They have the best prices, the best furniture, and the best customer service. Rory and Dave were extremely helpful. Kassandra helped us pick out some great furniture

Rory was super helpful when my partner and I came in for a new bed set! He showed us around, offered some suggestions, and helped us through the mattress trial process. We are so excited to get our new furniture and really grateful to have had such enthusiastic help in the store!!

Great service. Austin did a great job!

Miss Long help me and show me good furniture I appreciate her time

We had a great experience! Shopped a few different places. We didn’t feel pressured at all. I was very satisfied with level of customer service from Isabel and we saw the value in the set we bought!

Kass was an absolute blast. She was very helpful and friendly.

Kassandra was great! She was friendly, fair, and super helpful during our buying process.

Worked with Rowan and Dave at the Fairlawn Ashley furniture. Very friendly and helped me navigate to ordering the chair and loveseat I have been searching for 😊

Dave has been great to work with from start to finish. He will be my main guy I ask for going forward with purchase. Dave deserves a raise! Excellent customer service!!

Dave Backinoff was very polite to work with buying furniture. Highly recommend him when buying at Ashley Stores.

Great experience with Rory

Always an excellent shopping experience. Very good products for the money if you know what you're looking for. My advice, spend more. Why cheat yourself when you can treat yourself

We have had a great experience with the sales associate Kass. She has been extremely helpful and answered all of our questions. We look forward to more furniture purchases in the future.

Ashley has always worked with me and my budget. They take the extra time to exceed my expectations.

By the luck of the day I showed up during the VIP event and without a doubt received VIP treatment! Great service and found a great couch within moments of entering! Shoutout to Josh, excellent individual!!

Great service

Kass was excellent at explaining different features on each sofa we were interested in. She was extremely personable and attentive! Although our choice was very hard, we were able to choose the best one to fit our needs!

My last shopping experience was terrible. I went in the store looking to spend a credit. I found a large mirror that I was interested in purchasing. Got the item to the front and was met with resistance from Dave. He was rude and unwilling to listen to me concerning the credit the I had with Synchrony bank. After going round and and round with him I finally was able to complete the purchase. I had to ask for help in getting the mirror out of the store. To sum it up Dave was unprofessional. His customer service left alot to be desired. I won't be returning to Ashley anytime soon!! Thank Dave for losing a customer!!

They gave me a tape measure and turned me loose to choose my chair 😂. There was no one pushing me in any direction, they were very friendly and courteous. I’ll shop at this store again.

Kait is great! Highly recommend!

Isaiah was very helpful. I was there to get furniture for multiple rooms for my new home, I left feeling good about the money he was able to save me as well as the furniture I picked out. He was very professional and made the experience easy and comfortable. I truly hate shopping with a passion but I was pleasantly surprised with the experience there… was actually kinda fun. Thank you Isaiah.

Kait guided us to a great choice for a guest room mattress that would work with our existing adjustable bed base. She was helpful and knowledgeable and took the time to understand what we needed. The mattress came today, it works with the adjustable base, and we are thrilled with it.

Staff is helpful and always treat you like an old friend. They also helped me load furniture in my vehicle that I purchased off the show room. Special thanks to Kate!!! Always leave with good vibes and good furniture!

Dave Backinoff was excellent. He was very patient and not pushy with us. We really appreciated the time he took with us explaining and giving suggestions to our needs. Would definitely recommend

Kait has been awesome in being so helpful. I have been trying to find a dresser that is good quality for good price and fits in my room , kait has been taking time in her days off to help me find some good furniture !

I’ve been a customer of Ashley furniture for almost a decade. I feel like their furniture is great quality and their prices are reasonable. I have made most of my purchases through the Fairlawn, Ohio store and my last sales person I dealt with was Joshua Coudriet who happens to be the general manager of the store. Joshua is very knowledgeable, and helped us with all our questions and got us squared away. I would recommend Ashley furniture and the Fairlawn location if you are in the market for furniture!

Low pressure sales and helpfull

Very professional, pleasant purchase.

Excellent experience with Kait! She knew the products and listened to what we were looking for. Very easy process to purchase and couch is delivered in 5 business days!

Kait was extremely knowledgeable and helpful. I will definitely be back when in need of furniture.

Top shelf salesperson

Dave was awesome, When I told him I had pets, he directed me to pet friendly furniture, he also gave me a great price on it. The furniture was delivered in three days by some great guys that brought it in and set it up. I’m gonna love my new furniture. I would definitely recommend Ashley furniture.

Kait was so incredibly helpful while also being fun to work with. She has made an Ashley shopper out of me for life.

Isabel was great to work with today. She asked what I was looking for and then lead me through the showroom to highlight furniture that matched what I was looking for. She wasn’t pushy, just very helpful. It’s was a pleasure to purchase two new pieces of furniture from Isabel at Ashley Furniture.

Dave is awesome and hooked us up with everything we needed at an amazing price. Thank you so much for a no pressure experience.

Effortless

I did not shop at Ashley of Fairlawn, I shopped in newphiladelphia.

Our sales man was very friendly and knowledgeable. Helped us a great deal for us to get the best deal.

Kate was outstanding. Very knowledgeable and friendly!

Went in with an idea of what I was looking for. Kait showed me what was available. Quick delivery scheduled at a great price!

I bought a mattress from Kait. I had no idea what I wanted and felt super overwhelmed by all the choices. She was so helpful in finding out my needs and I purchased the perfect mattress at such great deal! Kait was so helpful and I'll ask for her everytime.

Kass was very helpful. Thank you!

We had such a great experience at Ashley. Sage was wonderful and super easy to work with. She checked on us throughout the process and is still checking in after our purchase. We will definitely be back!

Very happy with our experience at the Fairlawn Ashley store today. Isabel was very helpful and made the process easy. Will definitely be back in the future.

Kait made our experience at Ashley very pleasant. She is knowledgeable on all of the options Ashley had to offer and helped us find something that works with our space and budget. 🎶 Don’t hesitate and don’t be late, just ask for Kait, your service will be great! 🎶

Kass was very friendly polite and great help she stuck by me until I got exactly what I wanted and needed in today's world I appreciate it her service her kindness and her knowledge great salesperson

Kass was absolutely lovely and helpful and patient with us while we picked out a new piece we’d both love. If you stop by ask for her!!!!

David was very kind and helpful with everything

Sage is a wonderful salesperson. Not pushy, aggressive or "stalky" like most other stores' salespeople. She listened to our wishlist, directed us to appropriate merchandise and let us take our time. She sent us home with pictures, measurements and prices for the pieces we liked and gave us her schedule so we could talk with her if we decided to order. We did go back and order, and are looking forward to our "grown up" furniture! The showroom is clean, large, bright and successfully displays "rooms" of furniture without being overcrowded. Pricing is obvious and associates are quick to note sales. We highly recommend!!

Very happy with the selection of furniture and staff professionalism.

Sales Rep Mr. McClain was professional and not pushy. He allowed us to look, he shared information regarding the furniture we showed interest in.

Tessa and Brendon are amazing and attentive.

Really great! We were assisted by Kait she was very kind friendly and patient with us while shopping with our 2 year old. She helped us find exactly what was in our budget!!! Ask for Kait next time you shop at Ashley furniture!

Stopped in late one night for a couch and recliner to complete an office remodel. Worked with a super fun gal who spells her name wrong, “Kait”. She listened to my needs and directed me to the perfect furniture for my room. I will definitely return for more.

A very positive experience. Stephanie was so helpful, and nice. Answering all my questions in choosing a bed, and taking the time with me. Very informative. Never felt pressured. I would choose Ashley again. My only regret is that I didn’t get any wall art. Lol

Isaiah was very helpful! This was a very pleasant experience!

Knowledgeable, great service and kind!

Dave did an amazing job as my furniture representative. He guided me to all the best deals with quality in mind. He is the example of what a sales rep does to go above and beyond in order to earn someone's business! Will definitely be sending this store more business in the future!

Kait was extremely helpful and knowledgeable of the products and the financial options

Brendan was very helpful. He welcomed us as we entered the store, answered all our questions & helped us sort through our options. We didn’t intend to make a purchase when we first arrived, just scouting for a future purchase. Brendan was the difference maker, so we closed the deal and feel good about it. Hopefully the couch and loveseat will arrive as expected without complications.

All the sales associates at this Ashley are incredibly helpful!

Good experience, good prices and service. Thanks

Ashley was an overall great experience. Not only was the store organized well to make browsing easy after being greeted warmly at the door- the sales manager Sage made making a purchase pleasant and beyond simple. She was so patient, helpful, and overall awesome. Will definitely be back for future needs!

Beautiful store and Kait most helpful!

Very comfortable couches and good looking furniture, the service was also great. Dave was attentive but not pushy like a lot of salesman and let us take our time to decide on what we wanted. Prices are a bit high but that's to be expected from any furniture store. Overall a good experience and delivery was quick and easy.

Isaac was a wonderful salesman!

Ashley's did an outstanding job getting us what we were looking for and delivered on time as promised. The salesman also made sure we were happy with the price as well. Thanks so much guys!

Kate Darby did an awesome job helping me select the perfect mattress!!

I was very impressed with the selection of sectionals, and Sage really personalized our experience and was very helpful in every way. I will definitely come back in the future. I had gone to a different furniture store earlier today, and was not thrilled at all with the experience in terms of salesmen and selection of sectionals. Sage and Ashley Furniture are the way to go!

Kait is a wonderful salesperson. She helped me pick out just the right furniture for our home after ours was destroyed in a fire. Would enjoy with Herr again.

Went real well

Dave was amazing. Will definitely be back!

Dave was awesome. He’s been a client of mine for some years now and told me to reach out to him if I ever needed any furniture so that’s exactly what I did, man I wasn’t disappointed. Like most buyers I was all over the place and changed my mind 1000 times on what I wanted. Dave was patient, understanding, respectful of my needs and pointed me in the right direction with every piece of furniture I selected. He guided me through the sales process with no pressure and let me go back and fourth with pieces I was unsure of. Not to mention he got me the best price you could ever get when it came down to purchasing. I can’t recommend this guy enough, he’s really good at his job and knows how to make you feel welcomed and understood. Greeted me at the door, offered me water and some snacks and let me decide what I wanted to do. Dave you’re the man! I appreciate everything you did for me making this process quick and easy.

Kait was fabulous to work with and our new couch will be wonderful.

Stephanie was an absolute pleasure to work with. After giving her ideas of what I envisioned, she worked with me to find the perfect pieces for my space. I’m beyond pleased with her customer service and the quality of each piece that we picked. First time shopping Ashley, I’ll surely continue to invest over the years.

Kait in Fairlawn, OH was awesome! She was super friendly, patient, knowledgeable and accommodating. We could not have asked for a better furniture buying experience. Thanks, Kait!

Kate was fabulous! She’s friendly and found everything I was looking for! Then she got me the best prices! I will definitely be coming back to Ashley and work with Kate if I need anything else for my home!

Great experience ! I can not wait until my chair is delivered and I can relax.

Isaiah at Fairlawn was great. However I never received my invoice after purchase.

I recently made a small purchase from Kait at the Ashley Furniture store location in Fairlawn, OH. I’m please to share that my experience was phenomenal because of her. Kait is extremely knowledgeable on the products she sells, but more importantly, her enthusiasm, caring attitude, and warm personality was on full display. I’m an automotive aftermarket sales manager with over four decades of sales experience. I’ve always maintained that “people buy from people”, not companies. Ashley furniture is lucky to have Kait as an employee. I hope they value her!

Very knowledgeable sales representative

Dont buy anything online from this company. My recent purchase was terrible quality so I returned it. Only to be told the 75$ shipping fee (for an order that was 200$) was totally on me. Unbelievable in this day and age that there is zero help on returns.

I had a very pleasant experience and everything was expedited in a timely manner everything was explained and Alex was wonderful thank you everyone I can't wait until Valentine's Day for my delivery

Isaiah Was very accommodating easy to talk too about what I needed

This is our second time purchasing furniture for our home from Sage at Ashley furniture! She is extremely accommodating and made the buying process extremely simple

Normally I do not spend the time do leave comments. However, as soon as you walk in they greet you, you are honestly unable to walk away without getting the third degree. We started looking around on our own, less than 2 minutes later, guess what? The greeter was right there. Although we knew what we were in there to look at and purchase we still felt pressured. Asked for pricing on a sofa, made us feel like we were getting the deal of the century, well president’s day at least. Then asked for the price if we included the chair and ottoman, it more than doubled the price. Wait? What? More than doubled?? Said, ok just the sofa then. The rest of the interaction truly felt like the 80’s used car salesman pushing that amazing car that ends up being more costly than a brand new car. Not even two minutes out the door, we got the text message to do this. I get it is the expectation of the company to push the sale. Whatever tactics you are pushing your associates to do, it may work with many of your customers. However, let your customer know you are there, let them look, check up on them, offer some details on sales or what they ‘truly’ like or love about a product, look or detail, then allow the customer to continue on their own. The pressuring tactic is distasteful. I will be willing to buy more if I didn’t feel like the person helping me wasn’t being forced to sell to me, such desperation.

Sage assisted us and went above and beyond to make sure we found exactly what we were looking for. She was awesome!

Very friendly staff, that made me feel like a true VIP.

Kait at Ashley was super helpful ordering our new loveseat. She got us a great price and delivery will be quicker than we thought it would be. Definitely recommend them for your furniture needs.

Everyone was very professional and helpful. Not rushed but not ignored either. Great experience. Thank you.

Shopping went smoothly, sage was kinda, not pushy, not a vulture like some furniture sales people are. Was able to go home and consider my purchase before confirming and being able to order via txt. Would recommend!

Very clear instructions, top rate customer service. An awesome experience all around.

Nice friendly atmosphere. Great product

Dave B was incredible and made things super easy and honest. Top notch.

Stephanie was professional, extremely knowledgeable and confident. She answers all questions and made this process so easy without pressure. We are excited to get our new living room furniture!

Sage was wonderful to work with. Super helpful and kind. Will definitely be coming back in to see her when we need any furniture in the future.

Had a phenomenal shopping experience. Sage was a great help! I love her spirit. I can’t wait to get my beautiful sectional and new mattress. What a deal! Thank you Ashley furniture!

Our salesman Brendan Ford was exceptional. The application process was quick and easy. The furniture and quality are amazing and we couldn’t be happier with our purchase.

My experience was quick . At some furniture stored , I feel like I am buying a car and not furniture. Salesperson was professional , knowledgeable and very accommodating.

Good. Julianna was knowledgeable and pleasant. She tried to help me stay within my budget. She was not pushy

Kait Darby was fantastic. Wonderful experience working with her to buy not one, but two pieces of furniture.

Great amount of selections to pick from. Juliana very personable and gave clear information how choices could be modified as well as deliver process.

Service very good. Not overwhelming

Kait was amazing! She lead me to the couch I wanted and explained everything very thoroughly.

The salesperson was very helpful

Sage was super helpful during our couch search - patient as we made our decisions with no pressure. Highly recommend!

Stephanie was great!

Had a great experience buying a sectional from this store recently. The salesman was very personable and willing to work with what I wanted, the budget and delivery. The manager was also very easy to work with and did everything they could to earn my business. Highly recommended!

Pretty good, but disappointing that our unused furniture protection couldn’t be used on our furniture purchase.

Great service from a very knowledgeable salesperson. No high pressure, and a great selection of furniture and accessories.

Sage Recco was who assisted us with finding our new mattress and accessories. Very friendly and did not come across as pushy. Overall was a good experience.

Sage was the sweetest salesperson and very attentive to my elderly mom’s needs. I highly recommend Ashley Store!

What an experience! I have never shopped at Ashley Furniture before but will make this my first stop for future purchases. Kait was our salesperson and was very knowledgeable of products on the floor. I went in looking for dining room chairs with my daughter and we BOTH walked out with purchases! No pressure on sales. You just don’t know what you need until you see it! Kait’s friendly personality was a pleasure to do business with. I felt like I’ve made a new friend and will definitely ask for Kait as our salesperson the next time we’re in the store!

Stephanie was great and helped me find the perfect couch, she definitely deserves a raise

Everything went smoothly and we were in and out in no time We love Ashley! Morgan was a great salesman took good care of us

Very nice and knowledgeable salesperson. Beautiful showroom.

Excellent sales team!

Sage was a great help

Kait was so sweet and just loved her helpfulness. We will return for other furniture in the future for sure. Thanks Kait.

Very friendly and not “pushy” very good experience. Will buy again from them in the future!!

Sage was such a big help. Great shopping experience.

Very friendly,wonderful salesperson!

Very friendly and knowledgeable. Treated us as we were her best customer.

Juliana was very patient and helpful. She stayed after closing time to assist us. She did a wonderful job!

Love love love the customer service from Sage Recco selling sale manager. As soon as I walked in she greeted me with warm smile and who can she help me, which I was just going in to look for a specific living room couch for my home. Not only was I able to get the living room couch but she was able to find it on a discounted sale and I was able to get 20% off on 2 sets of beautiful 3 piece set vases. And she did a credit card app that I got approved for to where I got 12 months 0% financing and a delivery date that fitted my busy schedule. I woke up, prayed for a blessing of what I wanted and got it!!! I thank God for Sage Recco on this day and looking forward to my beautiful Lindyn furniture coming!❤️❤️ On 12/11/23 received a txt fro Sage that I can get my furniture this month instead of in January 🥹, Woooooooow it blows my mind how this store goes over and beyond your expectations…. This is now my number store over all the rest of the furniture stores in Akron….. I early Christmas gift coming soon after all what a dream come true!! Thank you Sage 🤶& Ashley Furniture Store 🎄

Lazy staff, poor management, horrible issue resolution practice. Their employees loafing on the furniture on their phones, snake oil sales managers. Get this: we purchased an item for pickup, asked them to validate it was in new, excellent condition, they wrapped it sent it out with us, at home we found damage and there #@%$@ manager tried to blame us for the damage, Total low life. This company SUCKS! Customer support argued, their manager pawned us off to someone without authority. Horrible company!

So kind a d professional

Very attentive and provided great advice for furniture selection.

Great experience calling in for advice on furniture. Sage was very helpful by sending pics via text so we could see options without driving to the store. Highly recommended.

What an experience working with Kait. She took the time to listen to what I was looking for, offered her insight and suggestions, and I was able to walk out with exactly what I was looking for. Will definitely be returning for more furnishings in the future. Great experience!

Great customer service

As far as the store it was so nice an the people were awesome. So friendly. My only problem was delivery was a little difficult. Think we have it all straightened out. The sales people were wonderful

He, was very informative. He knew the product and took his time to explain and answer all of my questions , thank you

Great experience. Kait was so helpful and accommodating!

I would like to thank the manager and Brandon part of the sales team for a great experience. This purchase was made for my 94-year-old mother. Again a fantastic experience great people and definitely will come back and shop in Ashley’s Fairlawn.

Dave, the sales associate who assisted me, was very knowledgeable and spent a great deal of time showing me the various options I could consider.

Isaiah was incredibly polite, respectful, knowledgeable, and professional. His first recommendation was what I asked for, indicating he listened to what I was looking for. Store was clean and presentable. Just a follow-up regarding the delivery: Kurt and Mark were absolutely PHENOMENAL! I was incredibly impressed by everything about them: their professionalism, politeness, how they handled the furniture. They are definitely the A Team and I am grateful for their remarkable service. They were a joy to interact with and a pleasure to have them in my home.

Isaiah at Fairlawn Ashley made our couch buying process quick and easy. I was easily able to find what I was looking for and Isaiah got us a great deal (below tag price) including delivery! Couch was delivered in about 2 weeks and arrived in perfect condition. The delivery men were in and out in less than 15 minutes and were friendly. Would recommend

Staff was very friendly and helpful. Took the time to show me lots of options and let me decide what I wanted without pressure. Also helped me get the financing I was looking for. I will be buying more furniture from here so long as the quality holds up

Good assistance without pressure.

Jason was very helpful and provided great service.

Sage was the best! Helpful, responsive, and a great sense of humor!

Sage was very helpful.

Kate was helpful and she made the process feel easy without any pressure whatsoever! This was a great experience.

Sage was very helpful and answered all our questions!

I’ve bought multiple items from Ashely Furniture. Everyone is great from the sales person (Kait) to the delivery people. Will be back again!

She covered all her I's and dotted her T's very professional, very pleasant, very helpful, thinking of things that the customer may not think of. She just went above and beyond. From the beginning to the ending of my interaction with her I had a great experience.

Staff was friendly and helpful.

Kait was awesome. Price is great and we love our couch.

Sage was great! Very easy to do business with!

This was one of the easiest and stress-free furniture shopping trips we’ve ever taken. Thank you to Sage for helping us find our new living room furniture!! She was super friendly, extremely knowledgeable and showed us several options of what we were looking for.

We had an amazing experience at this store. Kait was such a knowledgeable and professional associate. Would highly recommend buying furniture from this store.

Very friendly staff! Isaiah helped me find exactly what I wanted!!

Dave was very helpful. After finding what we wanted, found discontinued pieces that made the sectional set we wanted work. Thanks.

Jason was a super amazing sales rep. He was very knowledgeable and patient with Jason‘s help. I was able to get the furniture that I absolutely wanted. Thank you so much Ashley’s you guys have done it again.

Kait was friendly, efficient and informative. She ensured we had the best possible experience and made us feel very welcome while shopping with our little one. Would recommend 10/10.

Sage was wonderful. Answered all our question and was easy to talk with. We had to order a sofa table and she handled everything with ease

Great selection. Friendly, informative people. Clean and well presented.

Great customer service that met my needs and had exactly what I was looking for! Come in and see them so they can take care of you as well.

Sage did a great job. Answered all my questions and was eager to help.

Alex was very helpful!! Very kind.

Great sevice!!

Friendly staff that was not pushy at all! Great experience in store over all.

We had a great experience at Ashley furniture! Dave was there to greet us at the door and helped us find exactly what we wanted!

I was very impressed with the service at Ashley. The salesperson was very nice, informative and helpful. Excellent customer service.

Our sales person, Dave was very helpful but not pushy. He answered all of our questions and provided us with options within our budget. All members of the store!s staff were very friendly.

Kait was amazing to work with and so helpful and patient while we selected our couch. Would definitely shop here again.

Isaiah was very helpful, responsive and accommodating.

What an awesome store! Kait was the most amazing helper and really worked hard to help us find a couch that not only was affordable, but beautiful! I even went back after four other stores!

We were hoping for a great delivery and assembly experience today after discussing concerns prior to scheduling a delivery date for a bed, adjustable base and headboard. It was quite the opposite and we are extremely dissatisfied and are still waiting for resolution. Before planning the delivery we made another trip to the store to discuss what we expected and we were promised everything would be assembled and we would love it. Instead we now have a bed that can’t be used and it’s just sitting there due to the headboard just leaning on the wall. Also, the headboard arrived with a dent in it. This is such a disappointing purchase from a core business that deals with furniture. We also called the local store where we purchased everything and asked for the manager. I was told he would call me back and I have yet to receive a call. Please have the Fairlawn local store manager call us ASAP to get this resolved.

Wonderful customer service! Isaiah was so kind, helpful and knowledgeable!

Alex was very friendly and knowledgeable. We had a great experience in choosing the rocker recliner.

Sage and the rest of the team were so helpful and accommodating without being overbearing in any way. They made sure I got the same deal with them as I would’ve had I gone elsewhere. Will definitely return there for future furniture needs. 👍🏼

Super smooth experience working with Sage in the store. She was able to find exactly what I was looking for, for under our price point! Very knowledgeable in the products and different styles. Was in and out in under in hour! Highly recommend

Great experience at Ashley Furniture. It didn't take long to make a decision on what sofa & loveseat would work in our new home! Our sales rep, Sage was professional & friendly. She provided all the info we needed. We look forward to enjoying our gorgeous furniture from Ashley! Sincerely, Joey & Bill

Very friendly and helpful!

Outstanding service! Sage Recco was incredibly helpful and knowledgeable. She made our shopping experience a breeze.

Alex was very helpful in finding a living room set that both my husband and I could agree on.

Our sales rep was Alex Geiger. He was very patient with me, and knowledgeable about his job. He got me a great price on my purchase. I would recommend this store. Thanks 😊

Sage was outstanding. Courteous, informative, friendly, respectful and helped us with exactly what we wanted. No pressure at all. Great job Sage!!!

Amazing! Kait was wonderful and helped me find everything I was looking for. Super friendly, great ideas, comfy furniture, what else do you need?

I was calling Ashley in Fairlawn from my home in California, to check on getting a recliner for my Mom. From the first phone call with Kait, everything was 100%!!! She went out of her way to provide me with many possibilities of chairs that would work in Assisted Living situations, then provided me with photos, specs and details. She also suggested which ones might work best, and arranged to set up delivery. Kait is a huge asset to Ashley, and I highly recommend her for all of your furniture needs--extremely knowledgeable and helpful -even if you're in a different state!! I am amazed and grateful 👍👍👍

I met Kass today and she was just amazing! I had an issue with a piece of furniture I had purchased prior and she went above and beyond to help me with the problem! Not only was she able to do so, but she assisted with all the little details and make it happen, in addition I ended up being able to purchase other furniture that I didn’t think I could do right night now! Thanks also to Josh, the store manager for listening and helping as well! Both were extremely caring and never pressured me into anything I wasn’t comfortable with! I appreciate everything they have done and will continue to be a loyal customer with Ashley Home Furniture! Thank you!

Sage was absolutely amazing! Extremely helpful and patient when looking for my perfect mattress. Highly recommend going to her!

Kait was extremely helpful and just as excited as I was to pick out my bedroom. I will refer her to everyone I know.

Sage was wonderful! Helped me find exactly what we wanted for our library/tea room. She answered all of my questions, and made sure I knew all of my options.

Kait was absolutely amazing !! She made the impossible happen for me ! I needed something fast and she went above and beyond to help me and get me taken care of. Make sure to ask for her when visiting Ashley!!!

Sage was very patient and accomodating, especially when we didnt know exactly what we were looking for. She didnt hover but was available when needed. I will request her the next time I shop Ashley!

Morgan was so helpful and friendly to work with! She is such a great asset to the Fairlawn team!

Sage was very helpful. She gave us a great deal on a coach and ottoman. I like that I didn't feel any pressure to purchase.

Good experience overall. Dave was great to work with and not pushy at all. Helped guide us to look around and hone in on what we were looking for. Thank you for everything!

Sage was awesome at helping us get a couch ordered. She knows the inventory very well and knew exactly what couch I was describing when I called in. She is very friendly, professional and helped us get everything ordered right away. Thanks Sage!

Kimberly was very helpful and was more than willing to provide myself with the best offers available.

Our sales person, Kait, was very knowledgeable and helpful. Took her time answering questions and we felt no pressure. Sometimes furniture stores feel like walking onto a car lot. With Ms. Kait, we did not.

Sage was fantastic, she was very helpful picking out the perfect bed! I'm very satisfied with my entire experience. Thank you Sage , I will be back to see you!

We went into the Fairlawn store as we were unable to purchase the item we wanted online. Kimberly was our salesperson and was able to price match the online price for the items we wanted. She was great to work with and the entire process was quick and easy. Would definitely go back into the store again for future purchases.

Easy peasy purchase. We were looking for a couch, Dave listened to us and helped us make a great choice. In and out in 1/2 hr.

Kait was extremely helpful.

Kait was a huge help. Very professional.

Kimberly at Ashley Furniture was very helpful and responded to all of our inquiries in a very timely matter. She's very through and sweet. We appreciated all the time she took with us. She made it a great experience!

Very friendly and knowledgeable. Listened to what I wanted and helped me find the perfect piece of furniture.

We worked with Brenden to find the perfect bedroom set and mattress. He was great and we found something we absolutely love!

The customer service was outstanding, and the loveseat was exactly what we have been looking for.” “We was so pleased with the service we received from this business. Sage went above and beyond to help us. I highly recommend this particular store! We are repeat customers and will continue to be! Thank you Sage!!

The transparency was severely lacking and I decided to walk away from 2 pieces I really liked because of that. The fact that the sales people have the ability to negotiate and write down arbitrary numbers on a digital tablet felt shady. So I took pics of the pieces and will be sourcing them on line. I would have bought them there but the ick factor was too great.

Morgan waa very nice and made sure we had the best experience shopping at Ashley Homestore & thanks again for your dedication & great customer service.

Sage was absolutely wonderful to work with. She was really friendly, patient and so helpful. Along with recliners she helped us find a couch that was perfect. I can't wait to see it all set up in our family room. She really made it a fun shopping experience. Highly recommend.

As we first walked in, we received a warm and a phenomenal welcome from floor associate/sales person name Brendan, he help us and see us through our needs of the kind of furniture we are looking for. I rate this store and associates 5 🌟. Excellent service.

Sage was an excellent sales woman. She was helpful but not at all pushy. She was very kind and patient with our 3 kids! The showroom is beautiful and makes me want everything I see!

Sage was wonderful! She was knowledgeable and patient while I decided on which bedroom set I wanted. Sage was even able to find an additional modification to the set I was looking at that initially wasn’t out on display. I would easily go back and request Sage again.

Sage was very helpful! I am buying a new home and was in the market for a few new pieces and in a short timeframe she helped me pick out the perfect sofa, dining room table and buffet. Highly recommend!

Sage was friendly and extremely helpful! She stayed by our side and guided us through every option to make the right decision.

I love Kait!!! She is so knowledgeable and has great ideas for your rooms! She is also very fun to work with. I wouldn’t buy from anyone else. She has done multiple rooms for me!!❤️

Kait did a wonderful job helping us find a variety of options in both fashion and financing. Super energetic and helpful!!

Had great experience working with Sage at the Fairlawn store. She had excellent input and suggestions as we went through our home needs. If you need furniture ask for Sage. 😊

Sage was awesome to work with and had extreme patience helping us find the perfect furniture for our home. 5 Stars ✨!!!

Kait helped me bring my bedroom Pinterest board to life! I’m so thrilled to have new furniture in my first home. On top of it, she helped me pick out a new mattress and made the process easy. Game changing sleep!! Ask for Kait!

I was chair shopping for a while and found the perfect chair here. Sage did a fantastic job and got me a great price on my chair. The delivery was communicate well, on time, and very professional. I will start here the next time I need furniture.

Had a great time buying our new mattress! Sage was helpful and kind. I will definitely go back for all of our home furniture needs

Tessa was probably the best salesman I could ever run into. She was helpful, patient, and an excellent conversationalist. I honestly will never shop for pillows anywhere else. They also have other stuff there. Ask for Tessa.

I worked with Sage at Ashley! She was very professional, efficient, friendly and helpful! She made everything easy. Would definitely recommend Sage at Ashley furniture in Fairlawn. She was amazing!

Great Furniture

I've had great customer service, but this tops all. Zach was/is extraordinary. Very kind, caring, and accommodating. So grateful Zach is on the Ashley Furniture team. We appreciate you/everything!

Visited the Fairlawn store, Kait greeted us at the entrance with a smile. We were interested in a sofa sleeper. Kait went out of her way to show us the different floor models and the quality of the sleeping mechanism and mattress. Unfortunately we ended up being out of the delivery of parameter. Kait assisted in finding a location near my home and ensured the same sales price was matched. Top notch customer service. Thank you Kait for all your help!

My salesperson sage is absolutely amazing!! Best experience i ever had!!

Kait was absolutely fantastic!! She was so helpful and generous with her time. We will definitely be back to purchase more from her!

Kait helped us get furniture our new place. Couldn't of had a better experience! I would recommend her and Ashley furniture to everyone.

My family and I will always shop with this Ashley store because of Sage!

My Boyfriend and I were looking for a new sectional to have in our living room that would be able to handle kids and dogs. The staff there was wonderful and very helpful. Tessa helped us out I definitely recommend asking for her. She made the whole experience great!

If I could leave 0 stars I would. Me and my family recently purchased a home for 275k dollars and we went into this store and spent and additional 11,500.00 cash for all new furniture for the new house. At first Kait our sales specialist was fantastic she even gave us her personal cell phone number incase we needed anything. Well when the 3rd party delivery company that Ashley Furniture hired came with the new furniture one of the guys literally pulled my screen door right off the front of my house frame and everything because he could not figure out how to disengage the lock holding it open and put too much force on it I was standing there watching him do it and he tried to say he did nothing it just fell so I called Ashley Furniture they got me in touch with the delivery company and I filed claim for home damage which the delivery company denied and when I called Ashley Furniture they said they couldn't do anything for me because it was a 3rd party company " which they hired " and as soon as we paid for the furniture with cash kait won't even return messages to us. Now I have to pay out of pocket for a contractor to fix my home and then pay for the lawsuit I'm filing on Ashley Furniture and their moving company.

Kait did a fantastic job at the Fairlawn store and spent a lot of time working with us to find a new mattress and adjustable base that will fit our combined sleep needs. She was very knowledgeable and able to walk us through all the pros and cons of each mattress style that we tried. We’ll be back!

I was shopping there today for a bedroom suite and I had the most pleasant experience. My sales representative was Sage Recco and she was a delight! She made something that could of been very tiring a pleasant experience. I will certainly tell all my friends about her and the store in Fairlawn. In the future I will be buying from Sage RECCO at Ashley in Fairlawn.

Sales associate Sage was very helpful in helping me select the console table, and working to get it to me for time frame that was needed.

We worked with Sage at the Fairlawn Ohio store. She was super helpful and went out of her way to help find us the right sectional and the best price!

Had a fantastic experience with Kait. She was extremely helpful and insightful for all of questions. We were able to purchase a bed and new dinning room table thanks to her help!

Had a wonderful experience with the sales manager Sage Recco at the Fairlawn store! Friendly,knowledgeable and very patient with me while ,,I shopped around for the best price and took my good old time picking out my beautiful family room funiture! Highly recommend her and her sales team outstanding!!!

Great value, furniture last a lifetime.

Very nice place, relaxed vibe. I worked with Sage, who was awesome and super helpful.

Worked with Kait. She was awesome gave measurements and made the process very fast

Absolutely amazing workers and service

Love shopping here! Everyone is so friendly and willing to help!

Zach Parker is an awesome person on Fairlawn Ashley Store. He always helps with utmost care and attention. I feel good in this store.

Called the store to see if they had home theater seating to check out on the show room floor. Salesman named James Z. answered promptly and helped us out and let us know that the exact model wasn't available but a similar one was. We headed over to check it out and ended up getting the perfect theater sofa at a great deal. Shout out to James and the team at Ashley's who helped us out big time!

We had a wonderful experience at Ashley's. Our sale person, Sage, was very helpful and understood out needs for a matress. She was also extremely knowledgeable and made sure we got the right products to enhance the matress. Would highly recommend.

James is a great salesman’s and extremely knowledgeable on products, especially the mattresses.

Great experience with Sage, very helpful but not overbearing. They had a great clearance sale

Worked with Sage and she was so very nice and helpful!! Great experience picking out our couch

I was looking for new furniture. We had been to several stores in the area with no real luck. We found our furniture here with the help of a fantastic sales associate Sage. She was friendly. Kind, and funny. She answered all our questions and drew us a diagram with measurements to bring home and see what items would fit in our home. I would highly recommend her and this store location to anyone looking for furniture.

Sage was amazing! She was so friendly, helpful and knowledgeable! Beautiful store! Love the layout!

We are moving out of state and came in to pick out furniture we can order from where we are moving too. Sage helped us and she was very helpful, knowledgeable and friendly. Definitely ask for her when you go to look for furniture. Thanks Sage!!!

We walked in trying to find some additions to furniture we had bought prior and Kait was the best! We got everything we needed and she was FANTASTIC!

Kait helped me out today. Wasn’t pushy like most are and made me feel very comfortable with our purchase of a new kitchen table. Thank you Kait! :) will be coming back to her for any future furniture purchases!

I just purchased the beautiful Clare View Nuvella from "SAGE" and I couldn't say enough wonderful things about this transaction. First it was all done by phone. From the moment that Sage picked up the phone her courtesy and her willingness to serve was apparent to me. I am excited to have my beautiful Conversation Group of furniture on my porch. Thank YOU to Sage for the work and courtesy that she graciously put in! LOVE HER!!

Kait was amazing!! Super helpful and sweet, love our new furniture !

Miss Tessa is a gem! She spent a whole evening answering scores of questions from me and my sisters— then helping me figure out how I could make changes to my order. I have visited a few times since that original order and the Customer Service here is outstanding. Everyone I spoke with has a “can do” attitude and is genuinely helpful.

Tessa went above and beyond to help my mom create a new look for her living room. She wasn’t pushy, she was fun, and had great energy. So a huge thank you to her! Give that woman a raise!

Kait is the best! We've been dealing with her for years and there is no one better!

The best experience I have had in a long time. I came in looking for a bed and had and outstanding experience thanks to Kait! She was very knowledgeable, professional and patient. I was able to get everything I needed without feeling overwhelmed or rushed through the process. I will definitely be coming back for any future needs.

My family recently purchased a new living room set from this location and we were helped by Sage from the moment when we walked in the door all the way to when we left. She is very knowledgeable and understanding of what we were looking for but also gave us space when needed. The delivery process was faster than expected. We enjoyed our whole experience with Ashley Furniture. Thank you again! - The Matonis Family

We had a great experience finding a new couch. This was largley do to the great service we recieved from Zach P. He was very professional and made the whole process easy.

Zach was great, patient, friendly, helpful. And offered great price/value. We will certainly return!

My husband and I went in over the weekend and met Sage. She was incredibly helpful, knowledgeable and kind. We ordered a bedroom set and a mattress from her. She was great, not pushy at all. Introduced herself let us wander around, checked in and answered all of our questions. I would 100% buy again from Ashley because of Sage.

Sales person Sage was very helpful. Did not pressure us. Was able to answer all our questions. I would shop there again.

We were very happy with our experience here. Sage is a wonderful salesperson, knowledgeable about their products and concerned about our comfort and choosing the right furniture to meet our needs. All in all, a wonderful shopping experience!

Worst company and furniture I have ever dealt with! If I could choose no stars I would. Their furniture is junk the quality is horrible and they do not stand by their extended warranty at all! I’m have told everyone I know to never buy from Ashley! Edit: Reached out to the company as the reply states and it got me know where… again I will never buy Ashley furniture again

Kait is great to work with! Very helpful! We were in and out with the perfect sectional and a recliner. Love her! You should definitely ask to work with her!

Kait is the best! I have worked with her on multiple projects for my interior design clients. Very helpful! Interior designers dream!!!

Absolute rock star service all around. Highly recommend going in!

“Buyer Beware” I purchased the “high end” couch and loveseat in May with the additional warranty. Already the couch is sunken in, creaking, making all these weird noises. I contacted Ashleys to use my warranty and the additional warranty that I paid extra for doesn’t cover this and I should try the manufacturer warranty, so I did that. I sent the pictures, filled out the form and explained you can’t see anything broken due to the fabric underneath the cushions being black. They responded with denying my claim due to “perception” and “normal wear and tear” They can’t even bother to come and take a look at it. So if you want to actually sit on your furniture I would go elsewhere. Instead of selling extra warranties that are useless they should advertise this furniture is not to be used but just looked at.

Kait was amazing. She was so helpful explained everything perfect!

Kait helped us out getting our couch. She was absolutely fantastic.

Listen, if it weren’t for Kait, I’d have to give this store 1 star..BUT..Kait is seriously a rockstar and saved the day. We’re happy with our furniture and will definitely be back to see Kait and buy more from them!

Kate was the best helper in finding a bed and box spring! She made this the simplest process and answered all of our questions. Great customer service.

Tessa was so friendly and helpful! I had an amazing experience and I’m so excited for the purchase I made!

My experience with Matt was awesome! He took the time to help me and get the items I needed. Thank you!

If you're in need of a couch and you're in that area I highly recommend going there I just didn't find anything that I was interested in there but it's nice there

Great customer service with Mercedes. Happy with couch we picked out with a quick delivery within a couple days. Won us over vs Wayside.

Went to browse a couches. I could feel the salesman breathing down my neck at every turn. Unnecessarily fluffing pillows and watching. Felt very uncomfortable, like a chasing scene out of a horror movie. Quickly exited

Still working out many issues with my order. Hoping that things are resolved...but not confident!

This was a post as a paid promotion at local store. which the participants were never paid for. I'd never buy anything here. "What a great experience! Day helped my wife and I chose a bedroom set for our new house that fit within our budget. Thank You for help turning our house into a home:) Baby making time!"

I highly recommend Kait and Sage at Ashley Furniture in Fairlawn. We moved from out of state and Kait helped us choose a number of needed furnitire items. A sleeper sofa ended up not fitting in basement entrance and Kait spent hours helping me figure out a solution. Some items have taken weeks to arrive, but we were contacted often regarding progress. Two items ended up on sale at a nearby brick and mortar and Ashley priced match immediately upon us reaching out.They have been very fair with delivery prices and VERY communicative throughout process. It has been a good experience

Sage was great to work with. She was helpful from the moment we walked in. The communication we received after purchasing our furniture was wonderful. Our order was complete much faster then expected and Sage let us know right away. Will defiantly be asking for her when we need to return!

What a great experience! Garrett was a pleasure to work with! He made purchasing “the furniture of my dreams” FUN and EASY!!! With an emphasis on EASY!! Garrett made it happen!!! No hassles, no headaches, no stress and all within my budget!! Customer Service at its finest!!! If you’re in the market for new furniture…. Garrett and the Ashley Furniture team in Fairlawn should be your first and only stop!

Very friendly, I love this furniture store and the staff.

Worst customer service very poor quality bedroom set all drawers hard to open and closed, we was waiting for 5 month, when we purchase set in the store they told us if anything you can return no problem they lying we still have Bedroom set we can't use it all snaking ,the drawers hard too open and closed again very very bad quality and customer service ,never recommend too nobody buying from ashley

Got a gray leather sectional based on Kait's recommendation and it fit perfectly and was a good price. Here are the before and after pics. Now to replace that armchair...hahah

Great service when greeted at the door. Smiling faces and a welcoming atmosphere. I even went so far as to buy a purple too! Thanks for the buying experience!

Worst customer service I’ve ever had to deal with! We have been waiting since May for our order! Our original delivery date was in August but no one ever called or let us know it would not be here. I’ve contacted customer service several times for an update same thing every time we don’t know when it will be here. It was our first and last time shopping at Ashley’s furniture! They have “looked into it” ever time they say “I don’t know”.

Worse service, stay out from these store, they have awefully delivery service. Very disappointed.

Would NOT recommend Ashley HomeStore. I ordered a bed frame and waited since July to receive it. They shipped a white headboard with ivory side panels and footboard. Upon delivery, I was not asked to inspect the color nor should I expect the pieces not to match. When dealing with customer service I was told that they will extend an "extreme courtesy" to replace the mismatch pieces because I had already accepted the pieces into the home. I will now have to wait another 18-24 weeks for them to replace the items. When asked why the factory did not "check" the colors, I was told the factory lighting could have made them seem similar. So their people do NOT need to inspect the product for accuracy but I HAVE to inspect the product and they are doing me the favor for their mistake. I will not be purchasing any more products from Ashley in the future.

BUYET BEWARE! Terrible company. I should say until my most recent experience I loved this company. My whole house is Ashley furniture. I purchased a couch and recliner set 3 to 4 years ago. Purchased a 5 year warranty as well for both items. I had to make my first claim recently as the back of recliner basically snapped off and a bracket needs replaced. Took 6 weeks for them to come out and then me calling and asking for an update 2 months later to place order for part and me calling again a month later today to find out they no longer make part. So they are replacing recliner. Supposed to be replacement value.. Recliner has nail head trim and is grey. When I get the letter for replacement they offered me 270 for recliner. you can't even buy any recliner let alone one that is similar in color for near that price. I called Ashley and apparently the sales associate lowered the price of recliner at time of original purchase so cost of warranty was included.So they lowered the cost of recliner to 270. Oh and I tried to place a claim on couch because the seam is separating and it was denied for wear and tear. Was told if something was spilled on it it would be covered completely though. Called store and customer service which also was no help. I told them to go ahead and I want the same recliner for 270 she said it's discontinued but one similar is 550.00 or shop clearance. Wouldn't have even bought warranty if I knew this. Also she said it's completely normal for the seam to separate at 3 years. Which I have had couches that have lasted years. Will definitely be finding a new set with different furniture store.

Loved it

Nice furniture selection. Sales people follow you around which I DONT LIKE!

Absolutely the WORST furniture buying experience ever. Sage helped me and at the time i thought it was great service. But she lied about everything! The cost, the delivery date, even the warranty that i paid extra for! And when my sofa did finally arrive it was damaged. Guess what? They havent sent a replacement like they said and so i tried to see if it was covered under warranty....i spoke with Sage over the phone the first time about a month ago, and now i just get put on hold or told they will call me back and they dont. Dont waste your time or your money. This place is pathetic.

Found a sectional online so I went into the store to purchase it, it was discontinued. I found something similar at a ridiculously higher price but it was what I wanted. And Tyler was nice and helped me find that ridiculously high priced sectional. I know what you are thinking why did I buy it? because I loved it. Now I have to wait for it to get back in stock. But this was a good shopping experience. Thank you Tyler and Ashley Furniture.

As a first time furniture buyer it was important to me to have the right couch,Sage was so helpful and really listened to all the things I wanted and let me know my payment options as well as hooking me up with the best option for me!! If you go find Sage,she will hook you up!

Not a huge fan of furniture shopping but.... my husband and I where met at the door by a wonderful young lady , Sage who was patient, understanding and both professional and friendly .... it made a dreaded chore into a pleasant way to spend the day.... also so happy with our purchases .... thank you Ashley home store and your amazing sales team .

Was moving relatively quickly into a new house that had far more space than we were used to. My wife and I went into the Fairlawn Ashley store to look around and see what we could come up with. As a lot of our old furniture we gathered over the years needed replaced, we needed furniture for the whole house. Sage met us at the door, and showed us around. She asked us what we were looking for, and took time to offer suggestions. She even looked at some of the pictures of the living room with dimensions from zillow to find out what would fit and where. Honestly I like to shop around for deals before making a big purchase, but Sage found us exactly what we were looking for, mapped out what would fit and what wouldnt, and what would match the house and wood floors. She even got us a great discount on the furniture. I walked in looking for maybe a couch at most, and instead left with dressers, couches, tables, dining room table and server, swivel chairs, and a bedroom set. I loved her suggestions and with moving I had enough stress over everything else. It was great getting everything we needed, liked, and delivered. I would highly recommend.

First time buying furniture first hand and my saleswomen (Sage) was extremely helpful and patient! Very knowledgeable and even gave me tips on decorating my living room! I left feeling like I got an amazing deal! I would give 10 stars if I could and will definitely be returning !

Sage is amazing! She's very knowledgeable & kind. She knows what she's talking about and is great at answering questions. She's great at her job!

I went to multiple furniture stores today Brandon at Ashley furniture in fairlawn was patient..nice suggestion on furniture and recommendations in comparison of chairs was just a wonder salesman

So, im giving this 2 stars instead of minus 2 ONLY because whomever my husband spoke to at their corporate offices was very kind and helpful in finding another location to purchase from....long story short our sales person was Sage. She was very sweet and very pleasant until we were ready to pay a deposit. Our deposit was close to $1,000 and when we went to pay by debit card and then finance the rest, she insisted that we use cash....wait huh? What does it matter? We didnt have that amount of cash on us and Sage suggested we go the ATM or our bank and then come back. Now, when my husband asked why he couldn't use the card, she became clearly agitated and again, insisted on cash. But even then gave no explanation as to why. That's when my husband tapped me on the leg and said LET'S GO! Pretty big red flag and we felt she was being shifty. If the employees are pocketing cash deposits then MAYBE that's why all the deliveries are delayed or non-existent and why their furniture arrives broken half the time. However, the woman at their offices was super nice and we are talking about trying a different location. Good luck everyone! If you do visit the store in Fairlawn, ask for somebody else.

My husband and I purchased living room furniture back in October of 2020 as a gift for my parents. The buying experience was good and the gentlemen that helped us was great. Fast forward to today, the furniture still hasn’t been delivered. We were told February and then middle of March, and now they said they don’t even have a date. Even asked if we still wanted it after its been 100% paid for. I get everything has been delayed because of the pandemic, but this is getting ridiculous. We have even ordered a bed after the couch and are still waiting on it as well.

Spent $4000 buying a section couch, dining room table set and tv stand with a warranty. We were told that if they couldn't fix the item they would do one product replacement or give credit towards something new. About a year later I called to file a claim for damage done to our table top and was told that the claim was denied. Couldn't fix the damage, wouldn't replace it or give coverage, or refund the warranty cost. Called the store to see if they could assist and never received any follow up. Very disappointed in the customer service all around.

Got a new dining room table and it's outstanding. Good selection of furniture and the sales people are super friendly and don't pressure you to buy anything. If you go and spend enough money you might get an extra bonus discount...might. Me and my wife did.

Very big and open floor plan. Sales people were not pushy, willing to finance and work with you on deals..

Great place friendly staff Joe Mann is awesome

WORST DELIVERY EXPERIENCE OF MY LIFE. Delivered to wrong address twice even after confirming change of address. Furniture is delivered pieces at a time with over 6 months of waiting. I honestly don't know how this place can be considered a respectable business. Would never buy anything again. Good quality furniture. Just have to wait 6 months to get it. Not worth it.

Pricey..but VERY good furniture 👌

Incredible service, even better people! I ran into an online issue, and Sage, at the Fairlawn location helped remedy quickly and conveniently. Sage, was incredibly nice and upbeat, really brightening up my day.

Would highly recommend working with Sage, very professional and pleasant!

After 3 years of owning our sectional that we purchased from Ashley Furniture, it is falling apart!!!!!! The saleswoman, Toby, from the Fairlawn location told us that the faux leather on the sectional would hold up exceptionally well with our dog. Well she was WRONG! Our dog is 20lbs and we don’t have any children and the faux leather is worn and peeling in more than 5 different areas. We will NEVER be buying from Ashley furniture again. Terrible quality for the price you pay.

They're fantastic

I purchased living room set beginning December was told delivery date January 14 it’s now January 29th now they say early February delivery is terrible!!!. Never again.

They have some nice stuff.

We came here to start looking at new mattresses. We weren’t even planning on purchasing one that day until we met Tiera who went above and beyond to help us find the perfect mattress. She was GREAT. We will be looking for her every time we come to buy new furniture at Ashley from now on! Thank you Tiera!!!

Great service, very helpful. I haven't decided if I will buy my furniture there, but my experience was positive so it is possible, still looking around for the best deals. Overall quality of furniture is fair, but what you expect for lower prices.

Love this place, little pricey but good quality

Emily the salesperson was very helpful and helped us find some beautiful furniture.

My husband and I walked in to look around and met Sage at the door. We bonded over our love of leopard prints! She is so nice and let us look around without being over our shoulder. My husband and I ended up purchasing an amazing couch/chaise and we both agreed walking out that it was by far the easiest and friendliest experience we have ever had furniture shopping. I will always recommend Sage!!!!

Ordered a kitchen table and chairs in august. It’s November 27th and they’re just now tell me December 3rd... don’t order things from here

Went into Ashley to just look around because we are beginning to refinish our basement. We met Sage and she was such a pleasure to talk to that we purchased a new couch. The price was great and we are looking forward to delivery. I highly recommend Sage! Talking to her felt like taking to an old friend.

Sage was absolutely fabulous!!! She was warm and welcoming when we first arrived. She helped us find the perfect couch that we were looking for! She had a wonderful personality and made the process for purchasing the piece of furniture we wanted painless and easy. ❤️

Josh was very friendly and helpful from start to finish. He answered our many questions and was very patient with us while we chose a sectional sofa. We had a great experience.

Purchased a couch/ chaise/ ottoman today assisted by Sage who knew exactly what I wanted and where it was in the showroom. She was a pleasure to work with and I spent under 30 minutes in the store. That’s absolutely how you want a purchase to go when you know what you want. Thank you Sage! Looking forward to receiving my order.

Pricey not much to choose from

We were just at Ashley Homestore looking for a recliner for my mom and we had the great luck of being helped by Sage Recco! She immediately understood what we were looking for and also recommended some options that we hadn’t even considered. Sage is knowledgeable, friendly and helpful. We bought the recliner and we will definitely be back in the future!

Great staff on board here! Wide selection and they were running quite impressive deals as well! Managed to get 40% off my order. Now just have to wait 6 to 8 weeks for it to ship to the store.

Staff was very polite and wasn't bothersome.

Horrible Service. We ordered in July and waited over 7 months for our couch (backordered from COVID), and the day of delivery came and I had to call to get a time estimate and they told me then that it was further backordered at least a month. No call ahead of time to tell me this, or discount off for them dropping the ball. They say they will reach out to you, but they never do. They constantly just transfer you to different departments. I understand things are backordered because of the pandemic but at least call to tell your customers!!

I wouldn't buy a lawn chair from Ashley furniture ever again. I purchased a sofa and love seat and as part of that sale they gave me a $300 gift card to be used towards a future purchase. When I tried to use it they informed me that the gift card can only be used on "regular priced merchandise". Everything on the store is on sale because thier regular priced are obscene. I also purchased their "Platinum Ultra-Premium furniture protection plan" for $300. I just found out the recliner pull handle that came off isn't a covered repair under the "Platinum Ultra-Premium furniture protection plan". At least that's what they told me when I finally got a hold of them. The phone number on this paperwork is disconnected too. This place is as shady as can be. Do not buy anything here for your own protection! Edit: I filed a complaint with the attorney general's office over the gift card and Ashley denied I was their customer and said they could find no record of the transaction.

Shopping on this site,they list the set I would like to complete. Not available in my area! How is that ?

Perfect 10! Errrrr 5. Lol. Definitely the best Ashley Homestore I have been to.

Great customer service!!

A beautiful showroom with quality furniture. The staff is warm and personable, and highly knowledgeable about their products and financing. I highly recommend Ashley furniture and the staff, especially Sage, whose delightful conversation and knowledge of payment plans helped me to successfully furnish my living room and bedroom in a manner I felt comfortable with!

My wife and I went to Ashley's looking for a sectional and found a beautiful piece that we are so excited to have in our home! We were hesitant about the cost since it was a little more than we were looking to spend, but Sage was able to give us a small discount which made it an easy decision. We also bought a mattress and box spring at their location for our guest room since our previous mattress from Ashley's is holding up great and is very comfortable. Our favorite thing about our experience was that we weren't pressured to make any purchases, and Sage acknowledged our concerns without making us feel crazy!

My family and I were looking for bedroom furniture. Ashley in Fairlawn, OHIO was having a sale so we stopped in. Found a great bedroom set and the sales associate, Sage, was great! She gave us great service and was friendly and attentive.

Walked into Ashley Furniture looking for entire new bedroom set along with living room set. Sage greeted us at the door and took it from there. I had done some browsing on the internet before and she really helped me choose between some ones I had narrowed down. I was unsure for the master bedroom but I believe she found me a homerun combo between the bed and bedroom set she pieced together. She took excellent care of me between the findings and finding the best deal for me! Look for Sage when you get in!

I have ordered something from this store twice and both times was promised a delivery date and then weeks after purchased the delivery was pushed back over a month!!! If you ever want your furniture I would suggest you go somewhere else as they never offer any apology for their error!! Horrible company to order from. Editing...to say you told me to call costumer service...surprise they did nothing...and guess what!! Got an email AGAIN today saying they were canceling our delivery date and maybe in October!!!!! This is a joke of a business...they take your money and give you no product for several months!!!

So the staff and buying experience was great, delivery was not an issue....My wife and I ordered our couch, love seat and bedroom dressers about 4 yrs ago now. Couch and love seat great! Bedroom furniture seemed well built and sturdy, but one of the drawers in my dresser, the guide rail broke off about a year and a half to two years ago now - so about 2 yrs into ownership. After multiple calls to Ashley asking for replacement drawer or parts or something we were directed to a furniture repair company where the guy basically told me how to fix the piece myself because “that’s the way we would do it.” And normally I’m all about that kind of thing but the furniture was expensive and I guess I expected better from Ashley. And now another rail broke off of one of my wife’s dresser drawers. Definitely not calling Ashley to get it fixed, I’ll end up having to do it myself....I figured for the price we paid the customer service would be a little better. Although I guess that’s more a reflection on the company that Ashley outsourced for their furniture repair. I guess I’m just not happy that they contract it out - own your stuff Ashley, fix the issues with your furniture. We re not even done paying on it (5yrs same as cash). Will probably find another place to buy items in the future. Guess my expectations should be lower. Oh well. Cheers

We ordered a 4-Piece Outdoor Seating Set back in May and was told our delivery date would be June 6th. This was ok with us since summer was just starting and we could wait. June 6th came and we never received any calls or emails. After a long chat with customer service we were told the furniture was taking longer due to Covid and we would getting the furniture July 9th. At this point we wanted to cancel the order but we already had two chairs that matched the set. July 9th came and no delivery and after another call we were told August 9th. Now as of today (August 18th) we still do not have any furniture and our new delivery date of August 25th has been pushed back. Ashley Furniture shouldn't sell products they don't actually have.

Ordered a loveseat in May with an estimated pickup date of early July. That day came and I had no contact from a scheduling department or customer service. I called in and found that it was going to be delayed until August. Well, August came and I still heard nothing, called in to request a status and was told it would just be two more days until I could pick up the furniture. Two days pass and I still hear nothing, so I call in again and now it's delayed until September. I cancelled my order as it's clear I'm getting the run around here, I would not recommend anybody order from Ashley Furniture anytime soon. Recent events may be causing these delays but not being upfront about it is inexcusable. I'm certain the lack of contact is because they actually know it's not coming in anytime soon and they'd prefer to keep my money as long as possible. Go elsewhere.

We purchased a new living room set and worked with Sage @ the Fairlawn location. She was amazing., so helpful, friendly, worked to get us the best deal. There was a great variety of beautiful furniture. Highly recommend the location and salesperson, Sage.

We ordered a couch w chaise along with a chair and a half with ottoman on 5/24 with a delivery of 7/25. It got pushed out a week then a month then to 8/18 and a week before was now pushed out to mid October. This is five months from our purchase date which is when we paid in full. This is not ok and when I cancelled the full order they provide no compensation either. I’ve heard so many horror stories from others with the same complaint. I cancelled finally because after several push outs I don’t even trust the October date.

Excellent customer service! Safety precautions and social distancing occur.

The most horrible experience ever with this store. Before I ordered the items, I told the sales person specifically that TIME is of essence and the most important factor why I came here vs other stores. That didn't matter to these people. I was told 1 week delivery which was perfect. Original order was postponed from 6/26 order date to finally 8/13 and I was just informed on the 7/29. The process they choose to postpone the delivery was the most unethical - every week they would call to confirm the delivery on Tuesday and call again on Wednesday to tell me its pushed back another week. They lie to keep you as their customer. If lying is one of your pet peeves don't come here.

Very disappointed in my experience with Ashley HomeStore. Their communication has been horrible...Bought a couch, chair, ottoman and table beginning of May. June 20 delivery had to be re-scheduled due to product being back ordered (which I completely understand). Few weeks ago they called to confirm July 14 delivery. I even got a confirmation phone call 3 days before with a time frame for delivery. We took off work to be home for delivery and nothing showed up. After the delivery time frame had passed, I called customer service and the first agent said "oh it was scheduled but it wasn't communicated with our drivers" and then second customer service agent called back and said none of the products are ready and they are backordered again until end of August. I am having a hard time understanding why they would leave TWO voicemails confirming my delivery two days ago if the product was still backordered? All of this misinformation from the beginning of May has been very misleading and frustrating. Now it will be 3-4 months until the products arrive (if they don't keep delaying it each month like they have done twice now), and I wouldn't have purchased thousands of dollars worth of furniture from the store had I known my living room would be sitting empty for this long. I doubt I will ever shop there again.

I really like Ashley store to shop my furniture.they have nice customer service.sage was real nice sels person, she was extremely helpful and knowledgeable of the product.

More expensive than online but lovely presentation and set up. Helpful staff.

I was very excited when I originally went to Ashley’s and picked out my furniture. The staff was great and friendly. I am rating Ashley’s a one star because after purchasing furniture form Ashley’s, I would never buy from here again. Understandably, things have slowed down with production of the furniture due to the pandemic. But when you are spending over $2000 on furniture you think that you would get better communication about what is happening. It’s very frustrating to have your furniture being continually delayed to the point where it will be a couple months between the time you purchased the furniture to the time the furniture will hopefully be delivered. As well, the communication is terrible they give you a few days notice when they delay your furniture delivery. You would think that if the production was behind due to the pandemic they would know that your shipment would be delayed with enough time to give your more than 2 or 3 day notice. I have ordered some other furniture from other companies quite a bit after I ordered from here and the furniture from the other companies is arriving almost 3 weeks before my furniture from here. Hopefully all goes well with my next delivery date or else I may just cancel my entire order and go somewhere else.

Emily was a good salesperson

Ok visit

I want to start off with the staff here is amazing and really helpful. The reason I’m giving them a one star is because I order my furniture and was told that it would take about 4-5 weeks to get my furniture, which was fine with me because I was moving into my new place and it worked out for me. Three days before my furniture was supposed to come they called and said it’ll be another month on top of the 4 weeks I waited for it. So now it’ll be 2 whole months after I bought it. Now it’ll be a whole month and I won’t have furniture in my place because I threw away my other stuff due to the late notice of my furniture being delayed. I was not given a reason why it was delayed just that it’ll be here in another month. I just don’t think it’s fair to me and others having to experience this kind of business.

Bought a section and tables for $3800.00, I made sure I wouldn't wait for two months without having it delivered. Told there is no issues and things will be deliveried on time. 3 days before my delivery date I'm called saying it would be another month. Called two weeks earlier to have it delivered a week early couldnt do but it would be delivered my expected date. Offer me 150 off my order today since it would now be July 15th. I wasnt to happy when I'm forced 65 days from my purchased date. Asked about a refunded, "we will cut you a check and it will take 7 to 14 days". Not a fan wouldnt recommend. Talked to scheduling three times im not sending an email to hear the same thing. Thanks for nothing.

Horrible customer service after your purchase. I spent well over $3000 in side tables and dining room chairs. One table came chipped, one with a bent arm mechanism, one missing a shelf, one chair falling apart. Poorly made 😡. Getting a hold of customer service is a joke. You have to send pictures and then call them back if they approve it you have to have them order the part and when it arrives YOU have to call and set up a service call and wait for them to call you back. In 6 months we have already replaced several things and it took months!!!! I have asked for my money back repeatedly. I have sent photos and then had to call in again to follow up. I have offered to drive the pieces back to the store and get a refund. We did a home remodel and made purchases from Lazy Boy, Value City, Levins, Big Lots and Best Buy and have not had 1 issue with any items purchased. Buyer beware the quality is not good. We are so disappointed and just want our money back.

Staff was very helpful! A lot of cool things for the house at a reasonable price.

Really nice store, wide selection, but the price tags are steep! & some items take 4-5 weeks for delivery, which is kind of crazy. You can find more a lot of their items at wayside furniture for half the price. Employees are really nice & helpful though.

Overpriced in store versus online. Associates are wolves. Walk away... Shop elsewhere. I did.

Kate was absolutely wonderful. Very friendly and very knowledgeable! She immediately knew the type of mattress I needed to help ease/relieve my back pain!

I have to honestly retract my “positive” review because I am BEYOND upset and frustrated with Ashley. I ordered My furniture March 1st and of course because of the virus my delivery got extremely delayed. I also spend THOUSANDS. I was told the couch I ordered March 1st wasn’t in stock. And I had To wait until June. Last week I got a partial delivery and was just excited to get my dining room table and and chairs. THEN they brought the wrong chairs and said it was a sales person error. Now I have To wait another MONTH for my couch and my CHAIRS! I get the couch may have been delayed because of the virus. But the chairs had nothing to do with it and they basically told me to deal with it. When it was not my fault. So now I have To go another month with not being able to use my dining room table. My salesperson said I could text her whenever I needed help or questions but instead stopped responding to me! Please don’t waste your time shopping at Ashley’s. The customer service is terrible and won’t help. I was Told I’d get my second shipment June 5th and now it’s moved to June 19th. They will probably just keep pushing it back. You would think because of how long I ordered My furniture I would Be at priority for the couch but no. And mind you they are still advertising this couch as in stock online. I wish I could give zero stars.

Going into this location was good. The salesman found us exactly what we were looking for and even got the price down. I had to wait 2 weeks for delivery (which wasn't bad). The arrival date was March 5th. Everything came except the most expensive one which was my couch. I asked the delivery guys where it was and they said I had to call because it wasn't on the order. It took 2 days to talk to someone and they apologized and said it couldn't fit on the truck. I was very upset that they couldn't just call me and tell me this. After figuring this all out I was told it would be here April 1st.. another month. The epidemic happened and I get it, but I did not know that they had stopped delivery. It would have been nice to have a customer service call to let me know that my order was going to be delayed. Now that they are back open my husband calls today and all they were willing to do was give us a $75 refund and then tell us we still wont get it until June 13Th!! I never knew it was going to be such a headache buying furniture! I will be doing my furniture shopping somehwere else for now on. I spent $950 on a furniture set. I have owned my couch for 3 months and haven't even sat in it!!

Thanks to Emily Shetler we have finally ordered our bedroom set. It was not easy as we live an hour away and the location near me was terrible, but thanks to her we are getting our first set and then when we can afford to refurnish another room we will drive out the hour away to see Emily and find our perfect fit for that room. She just got a repeat customer from her amazing service today.

50 days goes by and I still haven’t received my furniture I can’t get in contact with the store or the email. Then on top of that they call me the week before this month telling me I’ll receive my furniture on this day the 9th @ 8:30-11:30 then they text me they’ll be here in 20 mins just to call and say they don’t have my couch that I already paid for. Playing to many games why would you tell me something when you don’t have my stuff I want a refund cause the information was incorrect.

I would like to know where I can pick up my island that I purchased.store closed and I was not notified

Love getting my furniture from here. Got couch, side tables and kitchen table there couple years ago and recently just purchased a mattress and the porter sleigh. I am super excited for it to be delivered on 2 week!! Cant wait

Sales team was fantastic, helpful and not pushy. Delivery service was great. No fault to them but, a drawer on a dresser is broken. Still waiting on parts. Bed frame was missing hardware and we are still waiting on parts. No tracking number can be provided so who knows how long we will have to continue to trip over a bed frame in our bedroom for. Not much help from costumer service. For the amount of money we paid we expect quality furniture and not missing/broken pieces.

Katie, is so amazing and wonderful! She assisted me in finding the perfect small dinning room table. I also could not have asked any better delivery service!

Just ordered a super comfy couch for a decent price from here! Sage was super nice and helped us figure out what worked for us.

Had a great experience purchasing our furniture! Josh was extremely helpful and knowledgeable of the products. He was also very understanding of our budget and worked with us to get the best deal possible. He went out of his way to go above and beyond to help us. Excited to get our furniture in! Hoping the rest of our experience with receiving the furniture is just as good! Would highly recommend!

We are building a new house and are getting all new furniture so we came to check out their inventory. We worked with Sage and she was absolutely wonderful. She helped up rearrange stuff they had on the floor so we could make the best decision possibly for our purchases. She was patient and accommodating for all our ridiculousness. A couple weeks after our initial purchase we decided to change a couple of pieces before delivery and she was helpful in getting the items swapped out. Could not recommend them (and specifically Sage) enough. Incredible buying experience!

Great staff very helpful

Josh was incredibly helpful and made sure that our customer service issues were resolved as well as helping us find the perfect furniture for our new home!

Kait was a delight to work with, she knew so much product information about current and past collections. She was so friendly and made looking for furniture a pleasant experience!

I don't normally like talking to sales people at furniture stores but had a great experience at this location. Sage was amazing with helping us and got us a great deal on a bedroom set. We had been looking for a few months and She made this an easy choice. We will be returning in the future for more furniture for our home. So if you need some furniture we recommend this store and talk to Sage Recco.

Very nice store! We have bought several pieces of furniture here, good quality, and the staff are very friendly!!

I always work with Sage, being a salesman myself, I love the attention she give along with information. She is so caring and goes way of her way for her customers. She’s the best! I won’t shop anywhere else!!

Satisfied with the customer service that your store puts on! I love my sectional that I purchased and it is my most prized piece of furniture! Thank you to Sage for hooking me up with a comfortable and affordable couch! She had great customer service and treated me with respect and helped with my decisions

Sage is awesome, she listened to what I wanted and showed me only what would work within my budget. I highly recommend you request her as your salesperson! Thank you Sage for all your help!

We had such a great experience shopping at Ashley Furniture. Tiera was by far the best and most helpful associate we’ve ever worked with. She was very patient and helpful with making decisions on 2 living room sets that we ended up purchasing. We will definitely be back and I strongly recommend working with Tiera and checking out the store!!!

We bought a sofa from Ashley home store and had an excellent sales rep named Josh Coudriet. I wanted to give Josh 6 stars but was limited to 5.

Week #3 of helping my sister shop for her new house and store 4 of the day and let me tell you Mark at ashelys was the most helpful of everyone! Very attentive and moved around several coffee tables to pair with a rug. There was no pressure to purchase and shared all the saving options upfront to make our shopping experience easy. You rock mark.

Its the same cheap stuff as value city just cost more do not buy it

Had a wonderful experience purchasing sofas from Alicia Robinson today. She was kind, patient and extremely helpful. I would say one of the kindest salespeople I've ever worked with. We will definitely be back to this Fairlawn location to purchase a table and more soon.

Purchased a sofa and love seat the other day. Paid $200 to have furniture delivered and set up. Delivery company didn’t completely test controls on the love seat and there is an issue. Their independent service company finally called me 3 days later to schedule a service call. Service isn’t scheduled for 2 weeks and when I asked what time a technician will be at my home, the customer service rep. told me that they will call 1-2 days ahead with a window of time. I find this level of service to be pathetic and I’m done purchasing furniture from Ashley Furniture.

The salesgirl was excellent and the price was fair. Those are the only two positive things I have to say about Ashley furniture. The most important should be the furniture itself, but sadly it is far from true! The furniture is garbage! And thus far the customer service is no better. You wait on hold for 20+ minutes every time you call. The delivery was 40 minutes late past the end of the 3 hour window you’ve already waited. Then the furniture itself... I ordered a dining room set. 8 chairs, 3 damaged, 2 soiled, that left 3 good ones?! Buffet has broken knob. Now I’m at the mercy of their “repair “ man to try and sort all of this out as they do not allow returns... even Value City Furniture has a 7 day return policy. We’ll see what happens, but if you can spend a few bucks more, I’d steer clear of Ashley. And since I’m already ranting... ask if the furniture is even in stock? You buy something then have to call a separate number only to find out the set is back ordered for literally weeks and weeks! Ordered our set first week of December, arrived January 31. 7 weeks... if you can’t supply it, don’t sell it OR at least make the buyer aware that they’re not getting it anytime soon?

Great deals for quality furniture. Ask for Kait, she was incredibly helpful and very knowledgeable!

Wide variety of household furniture. Friendly sales staff

Wonderful experience at this location! Tiera was so fun, patient, and extremely helpful. We are so appreciative and so excited for our new furniture! If you need furniture ask for Tiera, you will be happy you did!!

Good selection and reasonable prices.

Go and see Josh and he will get you all the way together for whatever your budget is...

Nice

Nice selection of furniture and styles, with a range of quality and price points. They have furniture from very high quality, top of the line pieces to things slightly better than what you might get at Wal-Mart. Staff is always friendly and eager to help, as most commissioned sales people are. I would have given four stars, but their delivery service is poor. Delivery charges are very high. Although your sales person might wave a portion of that cost if he/she thinks they might lose the sale. You cannot schedule a delivery with your sales person. You must wait 24 hours and call an 800 number to schedule your delivery. That is an irritating inconvenience, if that were the end of it. But you can't get through to schedule your delivery. I tried repeatedly for two days and finally called the store. Now, they can schedule my delivery in store! This happened with the last two of three orders I placed. All three orders, they called the day before anticipated delivery and rescheduled 2-5 weeks later. Still waiting on the final delivery!

Great furniture but it takes forever to get it delivered. They need to work on that a bit.. Over 5 months it took on my last order amd im still waiting..

What an amazing experience! I was at two other furniture locations until I went to Ashley. I met with their associate, Jon. What a Different experience completely... I was not smothered. Jon was attentive and truly he wanted wanted me to leave happy.

I used to get pressure headaches but now that I'm able to adjust my head sleeping position with my adjustable base the headaches are gone Thanks Mark for improving my sleep and overall quality of life

Tiera is amazing we loved our furniture and she’s was very helpful

Tiera was an AMAZING help!

Very happy with my purchase from here! We bought a new kitchen table that looks beautiful in our refinished dining room.

Was able to find and purchase a nice lamp from here. Goes well with my modern living space.

I came here to purchase a new bed frame because I'm 6'4" and have been sleeping with my feet hanging off the edge of my twin my entire life. Josh hooked me up and gave me excellent customer service. He was very knowledgeable about all the products offered and he helped me find the perfect matress to go with it. Very happy with my purchase!

Was very pleased with the employees and very great quality furniture manager Joey helped A LOT very much recommended for all furniture

Very nice work force, very helpful. Great quality furniture. 5/5 recommend very great place

The staff at the Ashley HomeStore in Fairlawn are incredible. The customer experience they provided was excellent. Sales people were present on the floor for any assistance that I needed, without being overbearing or pushing sales. My in store experience was great, which is why I am leaving 5 stars. That being said, once you pay for your furniture and leave, you are at the mercy of the company. They are not as caring or considerate as the staffing in the store. They will provide you with inaccurate delivery information, and then screw you without a second thought. I purchased my furniture at the end of November, and when I called to schedule a delivery they told me Christmas Eve was my delivery date. I was not thrilled about the date, but decided it would be nice to have new furniture for the holidays. I work in retail, which makes it difficult to get Christmas Eve off, but I was able to do so in order to be present for the delivery window provided to me. I received 3 different calls confirming my delivery over the course of 3 1/2 weeks, the most recent was 3 days before the alleged delivery date. I got rid of my old furniture in lieu of new furniture, only to receive a call the day before delivery was supposed to take place, informing me that my furniture was still being manufactured. This company needs to be more cautious of the effects of their inaccurate delivery estimates. I would have had no problem keeping my old couches an extra week, but instead had an empty living room and plans for friends and family to come over for the holidays. I asked for and was offered no compensation, only insincere apologies. I reached out to the company over social media and received no reply. Unfortunately, this company has no problem making their hardworking and dedicated team members in the stores look bad when they fail to deliver on their false promises. Thank you to the Fairlawn staff for providing a good experience, even if the company you work for does not strive for the same level of customer satisfaction as you do.

0 stars to Ashley Furniture. 11/13 - In store purchase of a dresser, chest, two side tables, mattress, mattress protector, bed with head and foot boards. Told in store by manager it'll be a delivery time frame of 14 days and to call the next day to set up delivery. 11/14 - I call to set up delivery. Delivery date #1 is scheduled for 11/30. They say that delivery time frame is not 14 days, but 28. 11/26 - Four days before delivery date #1 I receive call from Ashley Furniture saying they cannot delivery on 11/30 and we have to reschedule. I have to wait hours for scheduling to call me.The earliest date we can push it back to is delivery date #2 12/12. Outside of the 14 and 28 days we were told. I ask for money taken off. The worker tells me they will write report for manager review and call back. Never received a call back. 12/6 6 days before delivery date #2 I receive call saying they cannot delivery on 12/12. I ask for shipping fee waived for this insane amount of delays I have to deal with. The first person I speak to says that cannot happen, because that is how drivers are paid. I have to wait hours for scheduling to call me. We set up date #3 which is 1/3. I ask for delivery fee waived, they allow that to happen. 12/30 4 days before delivery date #3 I receive call saying they cannot deliver all furniture on 1/3. Only the chest, mattress, and mattress protector can be delivered. Also- they cannot hold 2 delivery dates so I have to make sure on 1/4 someone from this wonderful company calls me to set up another delivery date for the rest of my furniture that was suppose to be in my new home 11/30. They told me the earliest date I could receive the rest of the furniture is 1/29. Asked for more money taken off. Worker said they will put in for a manager review and call back. Currently waiting for the call back and just hoping to get furniture at all. Through this whole process, none of the workers actually seemed sorry or apologetic that I have been sleeping on the floor since 11/10 while waiting for my furniture that was suppose to be relived 11/30. This whole process is going to end up going on 2 months. I will never shop at Ashley Furniture again. I will never let my family shop at Ashley Furniture in the future. I will take my business to a company that can actually help their customers and follow through.

Stopped in the other day to look around. Jesse was very helpful! Will be back soon!

Awesome store! Sage was very helpful!! We will be shopping with her for future purchases. V

Had a great experience at Ashley furniture fairlawn. Joe Mann was great to work with.

Sage helped me so much throughout the buying process, she made everything easy and stress free. Thanks so much Sage for the excellent customer service.

Overpriced

Though they have nice furniture, despite spending several thousand dollars who knows when you'll actually get your furniture, completely, or how many days you'll need off work waiting on them to show up with the wrong screws 5x times. When you complain they act like the fact they'll 'try again' to properly assemble your furniture is something you should be grateful for. When you get fed up of half assembled unsafe furniture and you tell them to just return it, they harass you saying you can't return it. 3 different assembly crews have told me this is normal. Maybe after 5 months my furniture will be assembled, but I'm still waiting. Go to Levins!

We just recieved the furniture Kait sold us and it is beautiful. Kait was amazing through the whole process. I would recommend her and the whole team at ashley. Thank you all for the great experience.

I had a wonderful experience with Ashley HomeStore

I came to this store after visiting other furniture stores and not having any luck. As soon as I walked in a young man named Tyler greeted me. He has by far been the most helpful furniture sales associate that I’ve ever come across. He showed me exactly what I wanted and I was super knowledgeable. I HIGHLY recommend this location and especially Tyler! I will be coming here for all my future furniture needs! Can’t wait to enjoy my new sectional and coffee table!!

I’ve been a client of Brandon’s for over a year now and he’s helped me pick out a lot of furniture and mattresses. I’m really happy with how my home turned out. Thanks Brandon!

Early Black Friday sale is why I came in. Awesome deals. Talk to Tiera!

Kate and Daniel did a very good job and Sage working with me picking out furniture they are the perfect people and they know what to do how to pick out

I have good experience with this store. Emily Shetler was very polite, kind and nice. She made very good deal.

We went in looking for an adjustable bed, Sage Recco, was AWESOME! She took the time to show us several different options, she got us into a great bed at the price we needed to be at! The whole experience was great and we can not wait to sleep on the new bed soon! Thanks again Sage and happy holidays!

I called to make a purchase over the phone because I was having a difficult time online and Tiera went above and beyond to help me! It ended up taking many back and forth phone calls and over 30 minutes dealing with Synchrony, but she remained super friendly and helpful and determined to make it work. And it did! She was wonderful and I highly recommend working with her again!

My husband and I bought a couch and loveseat on 10/6/19, to be delivered 11/4. The day before delivery we received a call to let us know the loveseat would be delayed a week or two, and that someone would be in touch within a few days to set up delivery for it. A week went by with no communication from them, so I called the customer service line and waited on hold for 41 minutes, to have the associate tell me it would be delivered 11/25. Silly me didn't realize until the morning of the 25th that I'd never received a call with a confirmation of a delivery window, so I asked my husband to call and talk to customer service. 30 minutes later, they informed him they have a work order open for January but can expedite from the manufacturer and have it 12/20, and offered him $100 off. I can't believe we were never contacted by the company themselves to let us know about these issues, that WE had to call THEM to ask where our furniture is, and I don't have 45 minutes to wait on hold with customer service until a couple days from now. Unacceptable.

Went in and the customer service from Josh C. was amazing! You could tell that he enjoyed being there and was ready to help with any question/concern I had. We need more people like him in customer service for sure!! Be a Josh.

Came into the store last week and was greeted by the Italian guy, Joe I believe his name was! He was so so kind and helpful. Very knowledgeable about all the products as well. If anyone goes into the Fairlawn store, make sure to ask for Joe Todaro!

Very nice store. The person who helped me was Brandon. He aas very funny and new evrything. Go tmw a good deal on the nicest bed. Would recoment!

I got a great deal. Everyone was so helpful. Kait helped me design my whole living room I love it it was absolutely amazing experience

I went in I was in a rush. And the person working be was so nice. Brandon sold be furniture for a great price

The staff was really helpful and I felt welcomed in the environment. Brittney was especially helpful when I went in.

I went in and to look around for stuff for my apartment. Got a great table and love seat! Just what I needed Got a fantastic deal from a guy who works there named Joey!

My fiancé and I recently stopped in to look for a sofa and loveseat set. We worked with Sage, who was super helpful and not pushy. She was willing to work with us and also wanted us to be happy with what we got. We will be back for more furniture in the future!

Jon was Awesome! Very patient!

Sage Recco hooked us up today with a few items for our living room. She was super nice and professional, would buy more stuff from her again.

We just bought our first *new* piece of furniture at Ashley in Fairlawn. Our consultant Sage was incredibly helpful and even gave us a great discount and answered all our questions. Very happy we came to this store and can’t wait to bring our new sectional home!

Went with my daughter to find a couch and ended up buying a bed frame. Love the furniture and the service from Sage at Ashleys!!

Sage was great! Cannot wait for my new sectional.

Tiera was above and beyond helpful for us as we were buying new furniture for RAHAB Ministries adult safe house! So very thankful for their great customer service and beautiful furniture at an affordable cost!

Great store awesome staff!

Awesome people ❤

Sage was awesome. They had exactly what I wanted and the service was excellent!

After reading reviews of others horrible delivery experience I thought I should add my own as clearly this is a MAJOR problem. My fiance and I had our mattresses delivered today. In store we were told that our old mattress and box springs were going to be taken without a charge. This is not happening since it was not on the invoice, so not only are we going to have to get rid of them ourselves, we will have to pay for it. Also, the base for our bed is broken and a technician is supposedly going to come out and fix it. My fiance called the store and was told that this is something they do not handle because it was made else where and she was going to speak with a manager regarding the matter (we are supposed to receive a call back regarding this). Also the scheduled delivery time is a joke. We requested and evening. They scheduled us for 11:30 am, and called this morning and told us they would be there at 9:30 am. Pretty sure neither of those times are even close to evening hours. Will consider updating my review once the above issues are handled, but it appears that the customer service on the delivery side is seriously lacking.

Brandon K was amazing! This gentlemen stuck with me even after I was upfront letting him know I would be relocating out of state and could not order there. How many sales people do you know would do that? He even went to the extent of writing down discounted prices for me so I could take to another Ashley furniture store in the south. Again I ask, what sales person do you know would do that? I was blown away. Do yourself a favor and ask for this guy next time you’re in!

If I could give this place negative stars, I would. We just bought our first house and went to Ashley for our furniture. We purchased a sectional and a table set. We spent $4,000.00 on September 28th and set up a delivery date of October 22nd. On the 21st of October I receive a call that our furniture can't be delivered until the 31st. Super frustrating because we've been sitting on the floor. But whatever, it is what it is. Then, on the 30th, I call to schedule delivery, and it is moved back to November 4th. There goes our Halloween Housewarming party. Fine. Most recently, our delivery date has been pushed back to November 19th, but I'm sure it will be delayed again. So much for hosting our first Thanksgiving in our first house. If you need to talk to customer service, expect to wait on hold for at least an hour only to talk to someone who will need to call you back. If they tell you that call back will happen by the end of the day, expect it sometime next week. The best part? If we cancel this order, we will be charged a 12% freight fee. Go literally anywhere else. If you don't believe me, look at all of the recent reviews on consumer reports. This isn't just happening to me.

I bought a couch for my new house from Ashley and Kait Darby was the best and most helpful rep I've had when making a purchase like this. Helpful, friendly, and didn't stop until I got the best deal possible. Could not recommend this location, and Kait, more!

Sales experience was okay, but the expensive sectional we purchased less than 6 months ago is a huge disappointment. The cushions slide every time anyone sits on them, the cushion at the corner doesn’t line up with the cushions on either side, and the most annoying part is that the fabric “pills” like a cheap sweater. We did a lot of looking around before we purchased our sectional and would NOT do the same thing again. Shame on me I guess....

Went there with my mother to help her pick out a new dining room table. Sage was awesome. She was very professional and spent the time with us to help pick out her new table for her new house. Would highly recommend going here and asking for Sage.

Beautiful store and friendly staff! They really helped me! Special thank you to the managers Joe and Joe! High five!

sage was extremely helpful in finding me my new bedroom set!! Thank you :)

I went to Ashley furniture with my two year old toddler and my best friend in search of a new couch/sectional. Upon arriving my son got all excited and wanted to look at everything, right off the bat Kait made me feel very comfortable about my son wanting to see everything and even got him things to play with and even color while I was there. She truly took a huge stress off of shopping with a toddler. Whenever it comes to the couch part I started off looking at sectionals and fell in love, I checked them all out and found one I loved! Kait even got to show me different ways I could build it and even showed me how durable it is even with a toddler wanting to climb all over it! She helped me figure out which I wanted and we went through with the purchase! I applied for store credit which I got and she really helped me understand all of that! The whole process was very easy and went way better than I ever imagined! Kait did a great job helping us yesterday! Highly recommend seeing her if going to purchase furniture!!

Linda was awesome!!! We found everything we wanted and left Ashley Homestore a happy couple, with some brand new furniture on the way! Would definitely shop with them again!! Thanks Linda!!

Kait made buying our bedroom furniture so easy. She knew EVERYTHING about the mattress and how to get us what we needed . Love the furniture we got and service we received!

Store has a good selection and reasonable prices. Sales people are friendly. Stephanie is great!

Went to Ashley for living room furniture Jeannie was extremely helpful and so fun to work with she helped us put our room together was not pushy but really wanted to help. Best experience ever

Had an amazing experience buying a new couch and table for our family room!!! Sage was the best sales associate and really helped us select everything.

Great selection of furniture. Ask for Sage when you go to visit, she does an awesome job!

My Wife and I have been looking for a sectional sofa for our living room for sometime and it was so difficult to find one that met our likings. Then we went to Ashley in Fairlawn where we ran into Sage, one of their sales associate. She has great combination of skills such as listening to what one is looking for, matching that with the best in store and also providing insights to help customers. We had a great experience and placed an order for a sectional sofa with Sage’s help and now waiting for its delivery. Thank you Sage for being so awesome in helping us selecting our sofa.

My husband and I were out a few weeks ago shopping for granite tops. We decided on a whim to stop at ashley homestore to look at a couch for our new home renovation. We walked in to a VIP sale and was greeted by Sage. She took great care of us. She listened to what we wanted and didn't try to steer us in a different direction. She wasnt pushy and let us wander around while she answered any questions we had. What a great selection of furniture. We ended up walking out with a beautiful living room set and dining room table set. Can't wait for our delivery!! Thanks Sage! We will definitely shop Ashley Homestore in the future! Shawna Jackson

My experience at the Fairlawn Ashley furniture was wonderful - Sage was my sales rep and she did an awesome job making sure I found what i wanted and she took her time with me to decide on the best sectional for me and one that meets my needs- Even after the sale, she made herself available to me and answers my questions promptly without any problems!! Sage rocks and Ashley furniture is great!! Thank you 😊

My husband and I just bought a recliner from Ashley Furniture. We had been to several stores and the experience was getting to be exhausting... and then we walked into Ashley furniture and meet Sage. She made the experience so easy and pleasant. She was very knowledgeable and we were able to get exactly what we wanted for a great price and good quality. All I can say is I need living room furniture and I will be going straight to see Sage first!

We bought an electric reclining couch here and the price and quality can't be beat!!! And our sales lady sage was very patient and helpful in finding what we wanted in our price range. We will definitely be coming back when we're looking for one for the basement when it's finished!!

Only have a 1 star cause I had too. Ordered furniture on July 26 2019 from Ashley Furniture in Fairlawn Ohio. Still haven’t got the order and it’s 9/23/19. Partial orders and damaged items have plagued this order. Spent thousands of dollars and now get the shaft. Promised delivery on days with none arriving. Days wasted and missed work. What a JOKE. WORST COMPANY I have felt with and now I’m stuck cause I paid cash. Ashley got their money but I don’t have my furniture months later. Talked to store manager who says he can’t help me. Not his problem. I’ve lost time and money by taking days off from work only to have incomplete deliveries. Don’t buy unless you have months to wait to get your order in. On the plus side a got $100 in store credit, like I’m gonna buy something from this place again? NO.

The individual we worked with at the store was very helpful and we appreciated her help. The one star is for the delivery and centralized scheduling service. They have horrible delivery service and horrible central scheduling services. I have wasted so much time this week trying to get our furniture after I was essentially lied to by the delivery person. I rushed out of work based on what I was promised only to be told that he had to leave blatantly contradicting what he told me previously. The last person I spoke to in scheduling spoke over me almost the entire time without being willing to consider what I was saying. I had to essentially tell her that she needed to stop talking over me. Now I need to go pick up the furniture, having still paid for delivery and them refusing to refund the delivery fee. There is no consideration for the fact that people work or flexibility for delivery for people’s jobs or inability to pick up heavy furniture. Such a frustrating experience and a waste of time. I hope to never do business with Ashley furniture again! Our interactions with local businesses have been so much better!!

Terrible customer service. They give a number for questions on online orders and they never pick up!

Came in with three kids and my mother in law and Kait helped us out. She was really cool about everything and knew exactly what she talking about, making logical suggestions that I didnt even think of, just saying... excellent customer service

If Tiera Wade was not as nice as she was to my wife and I while we were shopping, this review would absolutely have only one star associated with it. We ventured into the store on a random Sunday to get some ideas and try to figure out the desired look for our first home; two hours later, we had a delivery date for multiple pieces of furniture to complete our home. Tiera Wade was an absolutely fantastic salesperson who I would have no hesitation working with again. The purchasing process was as easy as could be and was not tedious in the least. Fast forward three weeks, we are very excited for the arrival of our new furniture only to find out that several pieces (end-piece loveseat for the sectional and basement coffee table) were found to be damaged upon inspection; we were given no notice of this meaning had no idea that there would now be a delay for new pieces to be made while we sit on half of a couch at home. The next day, the call arrives from someone at Ashley to schedule the delivery date for our damaged items. First, we will be waiting ANOTHER THREE WEEKS for the items to be manufactured. Second, the coffee table was marked as delivered so had I not asked about it, the item would not have arrived much to our surprise in three weeks. Now for the rating - as I said, the only thing saving a one-star review was Tiera's friendliness while at the store. The delivery people were also very nice and easy to work with (as well as being as surprised as we were that there was no heads-up call). There was absolutely no urgency with getting our replacement items to us hence the second three-week wait. The representatives that called had a very 'welp, good luck not our problem' demeanor. Why were replacement items not already in the manufacturing queue to save the sale and potential future business? As nice as Tiera was, we will probably not be back to Ashley HomeStore as a whole; this mess of a delivery process has cured us of working with Ashley in the future. Unfortunate - the selection was great for what we were looking for and I saw things that would look great in our house when shopping in the future...

My furniture is BEAUTIFUL!

Very Nice I felt very comfortable as soon as I walked in the door.

We ordered furniture to furnish our entire apartment at the beginning of June to come on July 31st. After more than half of our furniture never came with no warning, they told us the rest would come on August 14th. Which was frustrating because we were then missing most of our things. Well today is now August 14th and after no phone call confirming our delivery, we called them to find out that our things are not coming until August 21st now. With no warning. Oh, and half of our bedroom package was never even ordered. And then they called 10 minutes later to tell us it was delayed until August 28th!!!! Every person we call has no answers and will "call us back" and never do. We have no idea what is happening and when we will get our things and no one from this company can help. We will never shop here again.

Very poor customer service. Had 2 family members different states had horrible service. One of them has been waiting 5 weeks for delivery,when asked for a refund,they were told there would be a 10% fee.They were given a 2-4 week window,they are now at week 5. I can understand if things happen,but when a company will do nothing to compensate,and won't communicate with the customer,there is a problem. What a terrible company. High prices and lousy service is what you get from them

I had an extremely difficult time canceling an in-store purchase. After three weeks and five or six calls to the store, I STILL haven't received a credit for the purchase. Their online customer service is even worse though. I made an online purchase and three different customer service representatives told me three different delivery dates. I couldn't get a consistent answer out of anyone. They ended up scheduling the delivery on the wrong date and the only date that I was available was full too. I'm never one to write negative reviews, but I'm just so extremely upset with Ashley Furniture (both the Fairlawn store and the online support) and I would never recommend them for absolutely anything.

DONT buy from this company. What a nightmare, they lie about delivery dates and times. They will drag you through the mix trying to save a sale. The customer service is worst I have experienced, I asked for the supervisor and the young lady refused to get them nor would she cancel my order. Waste of time and energy. Sick of companies treating their customers like garbage, I will be looking for a better solution and I will be telling everyone I know about my horrible experience!!

Staff was extremely friendly and accommodating for my friend who ultimately purchased more items this way. No pressure sales and a great attitude sales person really made it a nice experience. I will be going back when I'm in the market for furniture.

Everyone is so helpful and also very nice.

Hi all. So I recently moved out of my home and had to furnish an entire apartment! Sucks ikr? So I went out and bought a tv, air bed and computer desk and chair to get me through the week and I went to Ashley. Figured it was best since my credit is good but not great . I chose what I needed and had a Wonderful sales associate sign me up for a couple credit accounts. So far so good . Delivery was scheduled for two weeks later which was disappointing but Hey! I've been a college student. Two weeks with a TV and an air bed? No problem. On day 12 they call me and say there will be a delay on delivery. I wasn't able to get back to them that day. Day 13 I try calling and get "Sign up for us to call you back" I did, they didn't. So scheduled delivery day. Well it seems they tried to deliver at 9 am (I get up at six) and couldn't. I notice a call from 10 am at around 11 and call. New delivery schedule in 2 weeks. Ok that time they came through. With 1 of the items I ordered. Long story short it's been 2 months and I just wanted 2 hrs a day for 2 days canceling the rest of the order. Oh and by the way. I get maybe an hour a day couch time on work days and 4 he's on my one day off a week and the cushions on the couch, even though I've been rotating them, are shot. Going to need to replace them. Here is my recommendation. DONT EVER GO TO ASHLEY.

So far we're very satisfied with Ashley other than the ottoman we got it's awful

We shopped around all day, and wish we had started here. Stephanie was amazing, kind and informative. We will be buying so much here because of the great customer service and good prices

Sage was courteous and knowledgeable and easy to work with. I would buy from her again.

Stephanie was awesome at showing us around and letting us know all of our options!

I've never had a better experience furniture shopping than last night at the Fairlawn Ashley Furniture store!! I had some problems when trying to order a few pieces online so I went to the store. Tiera was so extremely pleasant to work with! She went above and beyond to figure out what the problem was and to correct it. I will definitely be back and will ask for her the next time I buy furniture.

Furniture selection and quality are top notch! Super friendly and helpful staff. Zac bent over backwards to get us the deals and furniture we wanted!

It was bad experience.

Alicia is a rock star!! Great service, amazing deals! Thank you!!

Friendly staff, eager to help.

Alicia was very professional and was absolutely wonderful to deal with! 5 stars and I highly recommend her!

Not pushy at all

I was shopping around for some new furniture and I had a very enjoyable experience the salesperson I had was very friendly and very helpful with the many questions I had for her thank u again Sage Recco for all ur help

I only leave reviews when I have received exceptional service. My salesperson was Sage and she made my buying experience a real pleasure. She was knowledgeable and helped me make a perfect purchase. I'll remember her when I need furniture in the future.

Angie was so helpful with finding me cute and affordable furniture for my first apartment!

My wife & I went to Ashley's to look for a kitchen table. Sage was there to answer all of our questions . She was so nice & knowledgeable. When it is time for our next piece of furniture we will go back & speak with Sage!!!

My experience here was excellent, the sales person (Sage) was top notch. I will be purchasing more furniture from here on my next project room.

Had a great experience. Sage was very helpful and knowledgeable.

Best place around to get my furniture! Awesome and friendly workers especially Sage!

Wonderful sales team and beautiful products. Definitely the place to go for that new special furniture piece to turn your house into a home.

Sage took great care of us! Listened to our needs and took the time to find us an office desk and book case that best fit our needs! She continued to communicate with us after the purchase to make sure we were set with delivery, etc! Definitely would recommend asking for her specifically! -Matthew

Thank you so much to Toby and Kait for an amazing experience at Ashley!!! They were both so patient and polite in helping me pick out furniture and help me with my financing. They never made me feel like a nuisance, and they were extremely knowledgeable. I can't wait to come back to purchase more furniture in a few months!

The best people work here!!

They are always willing to go all the way to help someone out! Great customer service!

We are purchasing a new house and needed to find the best deals for as much furniture as we needed. Kait was awesome at helping us through the whole process. She was knowledgeable and was able to answer every question we had honestly. If she didn’t have the items in store she was able to pull up online and show us pieces we would love to match our selections. She was able to lock in our delivery date for the exact day we needed. Great customer service!

This was the first time I have been here, Zac was great, he worked with me and answered all my questions, i I highly recommended going here if you need furniture, Thanks again Zac , Jack

Great shopping

Stephanie was wonderful! She listened and gave great insight. I can’t wait for my new couch and loveseat.

Kait Darby is the BOMB! She helped us pick out the the perfect furniture for our whole apartment. Great customer service!! Couldn’t have asked for a nicer person to work with! Highly recommend the store!

Very smooth process! Joey T and Brandon were very helpful, made me feel very welcomed even as I browsed just about every couch there! Delivery process was very convenient, the team was right on time, friendly, and had everything set up in about 20 minutes. Will be returning soon!

I want to give my sales women, Tiera, a big thumbs up for her wonderful customer service and patience with working with myself and my son. We both were looking for new furniture and found exactly what we wanted. We had an issue with a sectional couch that ended up being to big for the room. Tiera helped us with getting everything the way we wanted and with scheduling for pick up for the extra pieces. The financing that was available fit my son’s budget. Thanks again Tiera. You were wonderful.

Great experience buying furniture. A little slow with final check out due to new computer system.

Great place to buy furniture. (If you have a great credit score.) Also they have lots of payment plans you can set up. So you can afford the really expensive stuff.

Edited on 4/4/19 Purchased a couch on 3/13/19. It was supposed to arrive on the 29th between 5pm-8pm. A little late, but thats fine. We got our confirmation call the day before the delivery. Then the couch never arrived, and we never we recieved a phone call explaining that it would arrive late. Now we are told to wait another full week to HOPEFULLY get the new coach, after already having the old couch removed. Customer service had absolutely no idea where the new couch was and just repeated the same rehearsed lines. After over an hour, there was no resolution to the problem. Absolutely terrible experience. Will not be returning. The terrible experience continues... Once again our order was a no show and again we received no notification that the order was being pushed back a second time. Corporate asked that I contact them via email, I did and recieved no response. I then proceeded to contact customer service for a 3rd time, and once again they had absolutely no idea where our couch was, told us that the delivery would be delayed yet another week, and that they could do nothing to fix the problem. This has been the worst purchasing experience I've ever had. I will never be returning, and will be sure to recommend one of the many other furniture stores in the area to all friends and family. Complete joke of a company. I wish 0 stars was an option.

Tiera was absolutely AMAZING. She greeted me at the door and got right to business. She asked all the right questions so that we could find the perfect new couch. I have a cat with claws who used my previous couch as a scratch pad. When I told her this, she made sure to stay away from fabric that could be destroyed. She made this process extremely pleasant. Her co-workers were great too! I felt very at home and no one pushed me into buying anything. She talked to me like I was her friend and had my best interest at heart. I highly recommend seeing her. Her personality lights up a room. You will not be disappointed! I will be purchasing more from Tiera!

Helpful employees

My wife and I went here in search of a recliner. The salesperson was kind in the sense that she was not overly pushy and let us alone to shop after we shared with her what we were looking for. This store has a great selection and the prices are fair.

Do Not Buy from Ashley Furniture! We spent 10k at their store and they refuse to stand behind a manufacturer defect. We even had a technician come and and tell us that this is something they should stand behind but they refuse! We will never buy from Ashley again!

Lovely selection of furniture but better prices are available in other stores.

I am moving to a new apartment and I decided it was time to buy a nice new couch for my living room. I had the pleasure to work with Toby. She was absolutely WONDERFUL. She really listened to my wants and needs and understood my style and what I was looking for. She was also extremely helpful when it came to figuring out what would fit well and provided me with plenty of options and her true opinion on pieces that I was looking at. Not only all that, but she did her best to get me the best deal she could. I am so thankful to have worked with her and she made the process a little easier. Furniture is a big purchase and it is definitely going to be worth it! Thank you so much Toby! I can't wait to get my new couch!

They have the best staff that care and will work with you.I had to return some furniture because it was too big and they were able to accommodate that even though normally they don't and work with us to find pieces that would actually work for us.

I am a bit disappointed,everything was 5 star until 5 minutes ago. I purchased a sectional and went back to the store to use my gift card to purchase pillows. I was misled by the sales team that I’d be able to use my $100 gift card to purchase three $29.99 clearance pillows. I went into the store today and was told by my sales person that I’d have to pay $70 on top of the gift card to purchase the pillows. How could this be? I was informed that I’d have to pay full price to use the gift card, because it isn’t good on clearance items. I feel that I was given the wrong information and this store will not stand behind what they say during the “sale”. I did find other furniture to purchase, but will be taking my business elsewhere now...thank you for being customer friendly and standing behind your promise.

Nice furniture

Was up our butt whole time

Nice setup! Ended up getting some Ashley couches and I love them !

On November 5th 2017, my husband and I went to Ashley Furniture in Fairlawn Ohio to purchase a sectional. We found one we loved, and we're assured it'd be delivered within 3-4 weeks. That time came and went, and we were called early December and told it was on an extended delay, and wouldn't be delivered until December 22nd. We were frustrated, but they told us it would be there in time for our family Christmas celebration, and offered $75 off our bill or a $150 gift card. We did not yet decide which to choose. We called to confirm delivery a few days before the 22nd, and we were told it was on another delay, and wouldn't be scheduled until mid January. It completely ruined our Christmas, and my family had no where to sit. Our next delivery was scheduled for January 14th, and I thought that would be it. On January 8th, I was called and informed it is being delayed yet again. This is the fourth time they've told us it would be delivered, and the third delivery date they've given us. It's months later, and we still have no couch! All we've been offered is a $75 gift card??? We are at a point where we are ready to cancel our order and take our business to Levin.

I work there but personally I feel all the salespeople go out of their way to make the guests feel at home. Guest services is really great.

Excellent customer service with Sage. Shes our fav sale associate. Fast checkout and easy shopping experience. Customer service at checkout with smiles!