Ashley Store Findlay, OH

Great experience! Salesman Jody Miller seems to truly enjoy his job and his knowledge of the furniture made our buying experience enjoyable

We came in ten minutes before closing. Jodi did a great job of getting us the info we needed, and options to consider we had not thought of yet. No pressure, so it was easy to go back with questions and an order.

Heather was amazing. Very professional and fun to work with.

Amazing, the sales rep who helped me was kind and attentive. Very happy with my purchase of a couch

Heather was terrific. She helped us make our purchases very quickly and professionally. The only complaint is the double delivery charges we had to pay, I guess because we made two purchases on the same visit - one out of the warehouse and one off the floor. That seems like a company problem that needs to be worked out.

Very helpful

They were very helpful. We love our furniture!

Jody is a great salesman and very knowledgeable and courteous. Goes above and beyond for you !!!

Excellent customer service, beautiful sales floor, great sales.

Employee at store very friendly & helpful. The delivery personnel were also friendly and knew what they were doing. Thanks for everything .

Had a 19 y/o salesperson that failed to tell me that the pickup location is in Bowling Green. So I had to change to delivery and when I went in to pay delivery fee they said they’d call the next day to confirm the delivery date, then never called… not the first time they told me they would do something and didn’t. Then they sold my recliner to someone else while I was switching it to be delivered… just horrible communication. Finally received two of my pieces weeks after the original date I was told, and I’m still waiting on the recliner. Extremely frustrating experience :( At least the furniture I have received is decent.

Everyone was helpful and friendly.

Bed frame purchased in store. Arrived on time. Parts missing for drawers. Zero communication from Ashley on updates when parts will arrive. Called and waited on hold for 30 minutes, cannot be sure it wasn’t an overseas operator. No response. Ashley has great salesmen and delivery/assemblers. Terrible customer service after the fact!

Jody, Nick, and Heather were all FANTASTIC to work with. Their customer service was beyond impeccable. The only downside to my experience was the slowness of the checkout process as there weren’t enough docking stations among the staff and the WiFi speed was not up to par. I hope in the future these issues are addressed as it made the difference between a four star and five star review for me.

Very polite and knowledgeable, informative, helpful.

Jody was absolutely amazing to work with. Got right down to business, never pushy. Very professional.

I think it is very unfair to your staff to have one person in the store. I was feeling stressed for the man that was helping us with the purchase of a recliner. People were coming in the phone rang and the printer was not working. He also had people waiting at the counter to help. It also is not safe to have one person working by themselves. I am sure you are losing sales with people getting tired of not getting any help. The man helping us was very professional. You need to do better for your staff.

Heather was extremely helpful! She was patient and handling the business of the store with a calm, pleasant demeanor. Her smile was easy and welcoming!

We received the last piece of our modular living room furniture from Ashley today. The team brought it in and made sure everything was set. It looks great and we are happy we bought it. The 5 stars are for the install and the look of the furniture. But, we were not happy that it took 4 months to get it all.

Heather was great, very friendly. Thanked me.

I was very excited that I could find what I was looking for. We had been to several places before we came to your store. The young lady who waited on us was very efficient with her job. I appreciated that.

Lots of great selections at Ashley in Findlay..!! Fantastic service as well. Don’t forget to check the clearance items in the back. Found a great deal.

Jody was respectful. He allowed my husband and I to walk around and when we found what we like he right there to help. Always appreciate what Ashley has to offer

If I could give zero stars I would. I stopped in there to buy a dining room set. I was told the quickest way to get it, as I needed it asap, was to choose to pick it up myself at the distribution center in Bowling Green. So, I purchased the set and it would be available for me to pick it up on Dec 1st (MONDAY). Dec 1st rolls around and I call the automated system and it tells me I can come get it. I drive 45 minutes there to find out the distribution center is closed. It’s not even open on Mondays according to the schedule on the inside of the door. I call today, Dec 2nd, and the automated system now says it’s weeks out. I wait until a rep picks up the line and sure enough, they lied and don’t have it ready. So to recap, the salesman who deals with the distribution center has no clue they are closed on Mondays, the computer system that scheduled it has no clue it’s closed on Mondays, the automated system that checks on the order has no clue it’s closed on Mondays. They never even tried to contact me to let me know the order they promised I’d have yesterday, is still 2 weeks out , if I’m lucky. Wasted a complete day. Do yourself a favor, go to Furniture Row if you’re considering Ashley’s. It’s cheaper and they actually know what they are doing. I’ve never reached the level of incompetence I have from Ashley’s. They do NOT care about customers in the slightest.

Love this place, a little pricy, but hey I get it.

Our sales representative was very helpful and not overwhelming. Loralye was great to work with. Look forward to going back in the future.

Nicholas Long was very helpful and knowledgeable.

The delivery was perfect. They brought our items in and set them up. We were number 12 out of 13 deliveries for the day and it arrived just before 6pm. This is a long day and a lot of furniture to move and they handled it very professionally and were helpful with questions.

Great service!

I was extremely pleased with the service I received in the Findlay store. Jody was absolutely wonderful. I can only say he is a real asset to your organization. My furniture arrived today and I am very, very pleased. You can be sure if I need Any furniture, I’ll be back. Oh – – I have recommended your store to everyone I think may be looking for Furniture.

Very nice people working at Ashley's will shop there again. Thank you

Great service and employee

Lauraleye was so sweet and helpful! She explained everything so well and she did exactly what she said she was gonna do and was very quick about it!

Overall good experience. I did however get handed off by salesperson so she could handle another customer.

Jody was very helpful and educated on what he was talking about. Made it easier and a lot faster to shop.

Heather was very polite and on top of what I was looking for.

Heather did an excellent job helping me purchase my couch

We love Heather at our Findlay location, she’s amazing!

Timely, seamless, and convenient. My sales associate was knowledgeable and extra helpful.

Loralye was great! She was accommodating but also gave us space to look around. Great variety and options to choose from.

Do not buy from Ashley furniture. Full of lies and don't honor their warranties. This is a $2,500 couch with high performance fabric that is 8 months old. They told us this fabric was so much better than their competitors and highly resilient. Well this picture is just from where my daughters head sits and it's peeling. Filed a warranty claim and they denied it saying it's accidental damage and won't do anything about it. I will never purchase another item from Ashley Furniture. Editing my review to even worse wish I could go lower than 1. The "owner" supposedly left a number in a comment to maybe resolve it. So I decided to give it a chance. Well it was a waste of 25 more minutes. Ashley furniture is telling me the same thing it's not manufacturing defect it's accidental damage. So apparently their product quality is so bad that you can't even sit on it. This furniture store are liars and will make up anything to avoid honoring their warranty. They will make all their stuff sound better than it is while talking down their competitors. Feel completely ripped off and dirty like I was robbed. DO NOT GO HERE!

Good experience. Price was good and they met our needs

They were very helpful and easy to talk too. I love Ashley's in Findlay ohio.

Excellent product at a fabulous price..all with a friendly, knowledgeable salesperson..I definitely will be shopping at the Findlay Ashley store again

Heather does a great job explaining and showing different variations!! Thank you always for your help!!

Good quality furniture. Excellent customer service. Heather is amazing!

Shawn was very helpful and patient with us. The prices were great!

Jody is the best.So knowledgeable and takes time with the customers.So polite and works hard to please the customer! Definitely not done shopping there!

The guy that helped us was great guy, very helpful and saved us some money on our couch we got.

Awesome!!

Very very helpful! Quick and painless!

Very clean. Furniture displays were set up beautifully. Staff was very friendly and helpful. Showed me how the leaf works with my dining table. Salesperson was young but knowledgeable. Answered all my questions.

Great salesman beautiful selection of couches using inconvenient sale

We had a great experience with Jody Miller! He was very helpful and informative. He is a great asset to your company! Very friendly and kind!

Very helpful and knowledgeable

Great service

Everyone knows the name Ashley when it comes to future well we are happy to finally have some are selfs

Very helpful and matched online pricing and shipping! Bonus purchase in store has 3 day grace period of damaged product via delivery. Will come to home to fix or replace. Nice experience.

Good service and very respectful sales staff answered all questions and very helpful

Went in Ashley Furniture, Elderly Mom picked the lift chair she wanted. Was told they would call/text 2 days prior to set up a time for delivery. They never called/texted. I had to call multiple times to find out what was going on. Was told the delivery guys would move the old lift chair anywhere we needed except to their truck. When they arrived, was told it was a liability for them to move it to the back garage and their boss would have a fit. So, if your having furniture delivered, make sure you have a back up plan to get the furniture out. Don’t believe everything you’re told during purchase.

Wouldnt let me put 0 stars Will never buy from them again their delivery people dropped it in my drive way and they will not make it right even though I have been told multiple times they would

We will never shop here again or recommend to anyone. When they delivered our couch, they couldn't get it to connect. They bent the brackets to connect it. Now we have a huge space between the sections. When you sit on certain spots, you hit the buttons to raise the the foot rest of the reclining couch. It has hit our coffee table when you ate NOT prepared for it to go up. Have tried MULTIPLE TIMES to get this addressed by Ashley furniture with many phone calls, emails, and visits back to the store with no avail. Im done battling this but DON'T SHOP AT ASHLEY..EVER.

The sales lady, Lola, was patient and very helpful. I think I made her show me everything in the store twice. And she never was anything but smiling and kind

Salesman was great helped me find a great parlor set for an awesome price.

I am very impressed with Heather she represents your company in a very friendly professional way and she is the reason I continue to do business with.your company

Sales associate was very knowledgeable and was easy to communicate with, no high pressure sales pitch, she took time to answer all questions about other items in the store after we had completed our purchase. A welcoming feel after dealing with other furniture stores in the area.

Jody was great! Better selection, prices and customer service than anyone in our home town! Worth the drive.

Came in to look at furniture today this is only our 2nd time there, but both times we've had the best service. Friendly knowledgeable goes out of there way to make sure we are getting what we need and even at the best price. Both Jody and Heather have been great!!!

Last place we looked for a desk, all day shopping! Next time, it will be our first & last place to shop for furniture. Thank you!

Very friendly and helpful sales person I’ve always had great luck with there stuff thanks again

Great selection, and they were very understanding of us sticking to our price point and function of the furniture we were buying! Not pushing higher priced items! We'll be return customers

Nice employees with no pressure to purchase and was able to make speedy transactions multiple times now. We love our couch!

Still under construction, but thank you for the best customer service we have ever had. And we love the pieces. We will definitely use you again.

Staff was so friendly and quick to serve. We found a few fun pieces of furniture there that we liked. Can't wait till they come. Will definitely go back.

Sean was a fantastic salesman

Heather was awesome! Walked in at 5:35, left at 5:55 with a brand new couch

Did an awesome job helping me pick out a new living room for my basement and offered different options for financing.

Jody at Ashley in Findlay was a great help! Incredibly knowledgeable about the furniture we were purchasing and worked quickly!

Very helpful. Great price.

Heather at the Findlay store was delightful, quite knowledgeable, very helpful and patient. Lovely lady to work with.

Heather was patient, answered all questions we had, and even showed us the clearance section! We chose our new family table and will be picking it up today!

Heather Corbin was very friendly and helpful and I purchased a new power recliner.

From the first time I walked into your store everyone was quite pleasant they made you feel welcomed and happy the people that brought that furniture to my house where clean and where careful of of my home thank you for taking care of me😊

Seth the sales person was great, he wasn't pushy and helped showing us what we wanted. Thanks for a good experience

Pick up was extremely fast and easy

Very pleasant shopping experience.

The workers did a great job !! Very kind a personable 🙂 thank you

We had a great experience!!! They helped us find furniture in our price range. They were very friendly.

We fixed the issue we had and the are picking up and delivering the he right color. She was very nice and very helpful

I received excellent customer service. My sales rep, Jody, was helpful and informative. I am extremely happy with my purchases and highly recommending Ashley Furniture.

Take a dollar bill everyday for 5 years and light it on fire. You’ll be more satisfied, and avoid dealing with this disaster of a furniture store. I rarely take time to write a review, but this place needs it. We bought a reclining couch and loveseat set 2 years ago with protection plan. Took a couple Months to receive, no big deal. Within 2 months of receiving, the back of one of the loveseat sides fell off. Call Ashley furniture and they direct us to the warranty place with instructions. Warranty place sets up a time to “repair” and tells us they will be sending the parts to our house prior. An insane amount of boxes show up. Warranty guy comes to do the repair and none of the parts are correct. Guy orders correct parts and rescheduled, meanwhile leaving all of the incorrect parts at our house. Shows back up the next week and “fixes” the broken part of the love seat. Meanwhile it’s reclining crooked and the back is hanging off with nails sticking out for kids to cut themselves on. We proceed to remind him of the extra parts still at our house and he says he will send a truck to get them. We call the next day to tell them the loveseat still isn’t working properly, and are told they’ll send someone back out. That never happened. A month later we call because the incorrect boxes are still at our house and they tell us to throw them away. Fast forward 2 years, the other side of the love seat breaks, so I sit on the couch that rarely gets used and notice it’s reclining crooked. No clue when this happened since it’s rarely used, and almost never reclined. Call Ashley furniture for warranty and the refer us to their new warranty company. New warranty company knows nothing about it. After going back and forth with Ashley and the warranty company for a few days we find out Ashley provided us with the incorrect warranty company. After finally getting in touch with the correct warranty company and providing all the information they requested (which took a full week because their web links weren’t working properly) I’m told the couch won’t be covered as I have no clue as to how or when the issue started because I said “for all I know it could’ve been this way when we received it.” The warranty claim for the love seat will be approved. It’s been 3 weeks since that point, we’ve since received an automated phone call from the warranty company everyday telling us they’re trying to schedule our repair, only when we answer it tells us they have no times available. Today they finally contacted us with a date that is a month in the future. At this point the furniture should just be replaced. So avoid this absolute trainwreck of a furniture store at all costs. The fact that you have to give them any stars for a review is ridiculous.

Showroom is nice with a variety of colors and styles. The employees were very helpful and thorough in filling being the right piece of furniture for our needs. Thank you!

Sales personnel were very friendly and helpful. We purchased the added protection plan and have had nothing but problems. We have a sectional coach and the quality is terrible. Both recliner mechanisms have to be replaced on the love seat and the frame has come apart on the top of one side . On the coach the frame is coming apart and the cushions are coming apart . I have called the company the covers the protection plan and after 5 months of going round and round they said they will fix the recliner mechanisms but the cushions are a week link and they will not cover them . I will never deal with Ashley furniture again. As far as I am concerned there products are trash . Ok so they respond to this with a phone number to call and say my satisfaction is very important to them. Call the number and all they can do is tell me to call the extended warranty company that already is not fixing the problem. I would highly recommend going anywhere else but Ashley furniture. They do not stand behind there products or the warranty they sell you this couch is 2 years old and falling apart

Super nice staff and Seth made it easy too purchase my new furniture.

Great atmosphere, friendly staff, very helpful and prices were reasonable. I definitely recommend to go to this Ashley store.

If I could give “no stars”, I would. We purchased over $6,000 in living room furniture from Ashley a couple years ago. We were convinced by the sales rep (Nate) to purchase the extended warranty, which I’m usually skeptical of but he said it provides peace of mind and never worry about paying a cent to have anything fixed for 4 years. About three years after the purchase, we have 3 manufacturing defects. (seam coming unstitched, seat spring not working causing the person to lean when they are seated and a foot rest sagging in the up position). After many calls to the warranty company, they finally responded and denied service to fix any of the manufacturing defects even with our extended warranty. We then visited the Findlay store and spoke with the manager (Rodney) who said that warranty service company is terrible and not to worry because they don’t use them anymore but mentioned the other warranty service company they use would definitely take care of our furniture and not to worry. After multiple phone calls to Rodney over the following 3 weeks asking him for any update, which he never returned one call, we final contacted their corporate office. He even acknowledged later that he received all of our messages asking him to please call us with any update but he chose not to. Now Ashley escalation department has said they will be happy to fix our furniture but we need to pay for the initial inspection and all labor charges to complete this. I asked for my extended warranty money $700 refunded since I was obviously misled that a 4 year extended warranty covering manufacturing defects and peace of mind would cover these defects and yet, we still have to pay above & beyond. I asked the corporate lady why would Ashley offer an extended warranty if you still pay to fix manufacturing defects. She could not answer the question. I’m a big fan of supporting local businesses to help the community but if I can convince any one of shopping for furniture in Findlay, I would recommend any place but Ashley. We’ve learned the hard way to never trust Ashley furniture and I would hate to see someone else go through what we did.

Very friendly and helpful I purchased a end table and will go back for anything else I might need in the future.

What a shite show, waited months for our rug to arrive, they said it would be there the next day what a joke

Our salesman was wonderful. He took the time to make sure we got exactly what we had in mind. We will definitely shop there again.

An all around good experience

We had a great experience at our Findlay Ashley Furniture store! Our sales rep, Seth, was knowledgeable, helpful, and easy to work with. We ordered our bedside tables with ease and are looking forward to receiving them! We will definitely be back to shop for our furniture needs.

Easy to work with & communicated well.

Professional staff and great prices

Heather was awesome! She helped answer any questions we had.

The customer service is terrible. I can’t reach anyone in the store or the warehouse. You get an automated message that won’t let you talk to anyone and when you leave a message you don’t get a call back. My chair was falling apart when I unboxed it and it is giving off a terrible odor that is setting off my wife’s asthma

Went in for a desk and we left after purchasing a new sectional and matching swivel chairs. Jody Miller was very helpful and kind. He led us around to all of the available in store options for desks, but we were stuck on the sectional that we sat on at the front of the store. Ended up purchasing the sectional and 2 white swivel chairs to match. The purchase was seamless and our furniture arrived 3 DAYS later. That’s crazy!!!! We were so happy. On the day of delivery, the staff was kind and put together our couch swiftly. We had one swivel chair that arrived defect, so they ordered us a replacement and kept the defective chair. We received that chair about 2 weeks later. No problem at all! Thanks Jody for your help.

Bought a gold tier bedroom set on 7/15 and was told it would be delivered mid August. Finally, get a delivery date scheduled for 9/24 only to have it cancelled 2 days before the delivery date. Was told that it's back ordered until December. Went in on the beginning of October to get my money back and I'm now being told I have to wait 7-10 business days to get my money back since I paid cash. Additionally, I was told that the set I had ordered apparently had been discontinued. In 3 months you think that information would have been communicated. Terrible service.

The salesman ,Jody,was helpful, intelligent, and all round pleasant person. I will definitely suggest him to people I know. The place was huge and had lots of furniture. It was smooth sailing.

The scheduled delivery didn't have all the pieces that were scheduled to be delivered. They have confirmed a delivery date for the rest of our order for 2 days from now. To be continued if it happens successfully. Otherwise, the delivery itself was easy and convenient. I like getting precise info on when your items are anticipated to arrive and can track the delivery also, which is nice working from home and being on the phone all the time.

Helpful, good at explaining things and answering my questions, glad they worked with me on price

Very friendly and helpful service with Heather C

The salesman was very knowledgeable, patient and kind

Excellent friendly service and a great find.

Tiffany was amazing and patient with helping us figure out our new furniture. Thanks so much!!

Was told by the salesperson that the furniture was a 2 week lead time. Scheduled delivery for a little over two weeks from then. 3 days before delivery day received a text confirming that day for delivery. One day before delivery day received another text saying the furniture was back ordered and it will be another two weeks. Called customer service waited on hold for an hour then requested a call back that I never received. Called again the next day to finally get to talk to someone to be told it was a distribution problem and there's nothing they could do. Terrible customer service

Prices help lots of us be able to get stuff for sure.

Very informative and helpful with our needs

Great doing business with them. Jody my sales person was very helpful. Thanks again.

I buy a lot if furniture from them.

Yes I’m always excited about my purchase from Ashley great furniture & service. Never disappointed.

Great customer service from salesman Jody. He was incredibly friendly, helpful, didn't oversell, and did a fantastic job at answering my questions completely!

Got a great deal on the couch at the Ashley Outlet in Findlay. I will be going back to THIS store to get a chair or loveseat to fill out the living room. It's like buying a new car... You can get the LED lights, but they're in the heated seats & the chrome package. There's always some compromise. They had some more expensive couches that I liked also, but, I feel like I got most of the features I needed for the money - I need a new TV too. Staff was very helpful, polite and patient.

Marcus helped me find the chair I was looking for. Everything went easy and was efficient.

Working with Tiffany was the best! She helped us working through our visions and decide exactly what we wanted! Will definitely go back if we need additional pieces in the future!

Jody was fantastic with our needs!

Can't even get a straight question answered. Do you deliver furniture if I buy it there? The answer was it varies... I was looking for a yes or no

Nice experience

Excellent service. Thank you!

I went to Ashley's and met the nicest guy his name was Josh I would definitely recommend asking for him if you go to Ashley's he was so knowledgeable and very sweet because of him I'll definitely be back when I need any new furniture 🙂

Good service.

I bought a Tempur-Pedic bed several months ago. I was told by the manager that they would take away my old bed when the new one was delivered. The delivery men would only take away the old mattress but not the frame. It still sits in my garage. I wasn't feeling well and did not call up the manager like I should have. The new bed is fine.

Great customer service!!!

Great experience with awesome prices! Jodi is my favorite sales person ever and we will definitely be returning for future purchases.

I highly recommend. Ask for Marcus, he made furniture shopping a fun and stress free experience. He even helped me out with suggestions as I downsized to a much smaller home. The store is very large and full of many options, there’s something for everyone.

Found exactly what we needed and Jody Miller took excellent care of us !

Im so disappointed and mad at this place . We bought a couch and table . Tables is fine but chairs are damaged we just realized they didn’t assemble right and now the chairs are loose . 6 months later we decided to buy a couch because oils really good quality . They gave a broken couch after 3 months my couch start to be lower I told my husband something is not right he checked and it was rotten wood inside . I had all time I broke couch . Poor quality . I’m sad disappointed and mad . Now they are gonna give same piece a new one now in my head 4 more months my couch is gonna be broken is a lot of money there and people like us we save every single penny because we are not rich

Mr. Jody was very knowledgeable and patient in helping us pick out a recliner. He even pointed out pieces that were on sale rather than pushing us to only look at regular price. The other 2 employees there were also helpful and friendly. We would highly recommend visiting the Findlay Ashley store.

Helpful staff.

Friendly great advice.

The guys were great. Friendly and did a great job setting up furniture

The people at the store were very nice got answers for all the questions that we had and made sure they could do everything they could to get us what we were asking for great experience getting new furniture

Ashley Furniture in Findlay was awesome to work with. We generally knew what we wanted and checked out their large storeroom to find the best fit. Jody was very helpful, answering all of our questions and explaining all available options. Fulfillment occurred even faster than their in-store estimate, and delivery was scheduled via a fully automated system. Of course there is still the option to call and set it up over the phone. The delivery window was accurate, and they sent a link that allowed tracking and updates on delivery day. Our furniture was moved in and assembled exactly how we wanted it. Overall a fantastic experience!

Jody was super friendly and helpful in helping us pick out the perfect couch for our home. Now that the couch has been delivered, we are SO happy and SO comfy!

It was really good

Grace was very professional , smart, And courteous . Prices were reasonable for what we were looking for

The sales person was very friendly and helpful. She was very understanding and kind. I’m very happy with my experience and am excited to get my choices into my remodeled home.

Perfect Service!!!

My husband and I will never purchase from Ashley again! We bought a couch and a chair. We waited 6+ months for the couch to arrive. Once it finally came we have had nothing but iddues with it. The employees have been no help if getting issues resolved and the protection services they offer are horrible to work this. For supposedly high quality furniture, these couch cushions do not hold up. We have had ripped in every single one of them more than once... On another note the chair we bought took over a year to come in and they kept giving us a date and then changing it. Again for supposedly high quality furniture the chair broke within 6 months of getting it. We bought protection for both of our pieces and have had nothing but issues getting them fixed. If I could return them I would! I do not recommend spending your money on furniture from these stores...

I would like to thank the Findlay store for their prompt and curtious service, our sales person was amazing! Unfortunately, I refuse to recommend my home town store in Lima due to the lack of acknowledgement when I enter the store. I couldn't even get "some one will be with you shortly". When you are planning on spending thousands of dollars in one store on a single purchase, you deserve at least that. I will drive the extra 30 miles for good customer service. Thank you!

Fast and easy service. Salesperson was very kind and informative.

Sales was patient and great! Will definitely go back.

Nice folks there. No pressure,but there to help. Prices still a little steep even after discounts and sales.

Awesome experience! Gage (Lima store) is the man and provided top notch customer service! We will be back just because of that guy!

Had a HORRIBLE experience at Ashley Furniture! Went to purchase a new bed frame and went to pick it up a day later. Got it home and all unboxed and quickly noticed the instructions were not the most clear, it was not showing the correct bed in the images on the instructions. We tried to put it together dispute the horrible instructions… Finally we decided to just return the bed frame. The sales lady at the store made it a point to let us know that when we purchased it, if anything was defective that we had 72 hours to notify the warehouse. Today we went back to Ashley furniture to try and return the bed frame and we got the run around. All we wanted was a refund for our expensive bed frame, but they “don’t do refunds”. After looking at the model bed on the floor at Ashley Furniture, it looks as though they did not give us a specific bracket we needed to attach the footboard to the rails or the right directions. We have contacted multiple people at Ashley Furniture corporate and kept getting told there was nothing they could do. Will not be purchasing anything from this company again. We were never told that they “don’t do returns” when purchasing our bed frame. I feel like this is something that should be disclosed before pouring your hard earned money into something of this price… This is absolutely ridiculous.

We've had a bad experience and really regret going to Ashley furniture. It wasn't until after we made our purchases that everyone we talked to said don't shop there. The furniture looks nice but we have drawers that stick or don't shut easily and the couch has a huge dip in it. Equally bad is the time. They told us, when we furnished our house, that they have to say it could take up to 16 weeks for delivery just in case.... our kitchen table took 9 months. When we bought our night stands one was missing the track the drawer slides in on. It took 6 months for someone to come out and fix it which took about 5 min. Don't go to Ashley

Great customer service

The furniture is fine. This is solely based on customer service. We bought a bedroom set and picked it up ourselves. We picked it up, put in storage as we were moving in a month later and didn't want to move it twice. Upon opening them in the new house, we discover damage on two of the items. We reach out to Ashley about fixing them and they assure us they will fix them. They send us parts and tell us to wait to be contacted by a technician, at which point we were forgotten about twice. Finally about two weeks after the second forgetting, they reach out and say they will not fix our furniture because of a 72 hr after shippig policy. Fine, I don't care. If thats the policy then it was my fault for not looking at it when we picked it up. I'm just upset that it took them them 2 months to figure everything out, just to not fix the problem. And for those wondering if I caused the damage. The damage was the wood decals they use had their packing tape on it. So when the packing tape was removed, it took with it, part of the finish and left the partical board underneath.

Tiffany was great! Very helpful, very knowledgeable and just great to work with!

It was great purchasing the furniture in store, only a couple weeks ago. BUT….to call this store is literally IMPOSSIBLE!! I had a couple questions but…..The phones do not work!! It only rings and rings and rings. I had to go directly to THE store (it’s a one hour drive for me). I was told by the staff that the phones have NOT BEEN WORKING FOR 6 WEEKS and current owner does not intend/ or care to fix the problem!! WHAT?? 😡 Totally UNACCEPTABLE to NOT BE ABLE to call the store!! How can you even have a business?? I’m regretting my purchases. Now I’m concerned that my furniture will even be delivered??!!

This is not so much for this store, but after purchasing a couch less than 2 weeks later I started having issues which I reported. The staff is unable to assist. I have had to call and text a company for help and nothing has been resolved. Do not buy anything from here!!!

Tiffany was very knowledgeable and personable!! Great experience

Ashley Furniture in Findlay, Ohio lies about the terms of their furniture warranties and refuses to honor them. My experience isn't isolated - check out their national reputation (and litigation) surrounding their warranties. Intentionally misleading and bureaucratic. Take your business elsewhere. Update 7/4 (after owner reply to this review): I've spent countless hours on the phone trying to get this resolved. If the owner would like to make this right, he can contact me.

Very helpful and professional. Answered all our questions. So much furniture to choose from! We are very pleased with our purchase!

Heather was exceptionally polite, friendly, and very helpful with all the furniture that I came in to buy. I would give Heather a 10 out of 10!

came in knowing I wanted a sofa chaise the person that originally helped us looked at us like we were crazy her coworker came over and took over for her. He showed us the only one on the floor that was convertible. It was fabric which was nice but it would have been nice to have different color options. He went over the different delivery options with us. We chose the white glove. I preferred Ashley furniture under the old owners, while the prices are more affordable for the customer they have cut out so many jobs and run on a skeleton crew. It’s not the local owners it used to be. You can tell the new owners don’t care about being environmentally friendly and just cares about what is best for him. I would go to other furniture stores that are better for the local community.

Nice selection, and helpful sales staff More sectional couches than you can imagine to pick from

Tate was an awesome salesman...delivery got a bit hairy with the lamps and the art and the table I took home fell apart immediatly but I glued it back together

Tara (T-bone)😂 was awesome, she created a great buying experience. The whole staff is friendly and helpful

Store was clean, staff was helpful. Ordering our furniture was the easy part. The delivery was a nightmare. Was told one date, they then came a week later. Huge inconvenience.

I have bought so much furniture from Ashley through the years and always happy with it. But my leather love seat I purchased was delivered with terrible wrinkles I called customer service that day and the next day. It took 6 weeks for the technician to come and then he had to report back to Ashley. Still waiting for my loveseat to be repaired 3 months later. Ashley Furniture customer service is terrible! No one knows what is going on and nothing gets done. I just want my furniture to look good!

Always attacked by sales people when we walk in the door. I always politely say I'm just looking, and I'll call on you when I'm ready. They still hound me on everything I look at. I have to say many times, I'm okay at the moment, and they still persist.

The staff in this store was very friendly and helpful. Lots of inventory. I will say much of it had the same esthetic. We locked down a great looking dining room set and we’re out the door with a delivery date within a week. Very good experience!

Flore was AMAZING helping me find the furniture I wanted...

I love the protection plan they offer for furniture

Customer service is terrible and salespeople will tell you lies! We purchased a mattress at this location and were sold a mattress protector so we would be able to get a 90 day sleep trial. After having a 2" indentation after several weeks we contacted the warrantee company and the mattress was replaced. Two weeks later the new one did the same thing so we contacted the store and customer service about swapping out for a different style not wanting to deal with the same issues a third time and we were informed that mattress wasn't included in the 90 day trial and was lead to believe by other employees that this wasn't the first time a customer was mislead by this salesperson. The company has since been sold and there's not much they can do now about it but if it gets worst in the next 30 days to contact them.

Amazing staff very friendly great management always willing to help find the right furniture that suits you and your house hold the best

Great looking store, getting lots of different types of merchandise and lowered their prices. Stephany was a really big help making my home look good

Ryan was very helpful and not pushy. Prices were quite reasonable. Good customer service!

If I could give minus stars I would! Cheap, shoddy furniture. I've been fighting with them for a year now on the quality of this sofa. Please unzip your cushions and look at the inners before purchasing, you'll be shocked to see cheap pink foam stuffed with some sort of hair looking stuff to plump them up! If I could include a picture I would. The pink foam flattens and the hairy stuff shifts and forms big lumps. I have a $2400 couch that is junk. I've only paid half of it so far and have refused to pay the rest. The extra warranty you buy is worthless

We got nice furniture

Tiffany was one of the best sales people I have ever had the honor of working with. I am a sales manager and I wish all of my sales people were like her. Thank you for the great experience!

Tara and Alisha were very helpful!

Tiffany was very helpful and answered all my questions.

Terra was so patient and helped us get the perfect bed and mattress! Definitely recommend using her for you furniture needs.

We were completely satisfied as always! It's worth the drive to visit the Findlay Ashley Furniture Store! Bonnie and William are the best! Thank you so much!

Great to work with very knowledgeable and helpful. Also nice that he kept in touch about new items and sales via texts.

Stefany was great

Stefany does a fantastic job with the purchasing process! She was very helpful and genuine, and found furniture to match our style perfectly!

Stefany is amazing! Very helpful and set us up perfectly for our new home!

Stefany did awesome, she answered all of our questions that we had. Also she was very patient with us! Showed us are best options and different payment plans!

We were shopping for a new Tempur mattress. I had talked with Tara on the phone prior to our visit, and when we got there she had everything laid out for us. We got a great deal on our new mattress and wonderful service!

Tate and Stephanie took time, answered all our questions and basically presented Ashley's very positively. Will definitely be repeat customers!

Excellent service Thank you Tara at the Findlay Ohio store… for the great deals and customer service. Thanks to Alicia for her patience in checking us out!!! You did great for your first day…. Bonnie was great too!!!

Had a wonderful experience at this store, Tara is the nicest, kindest sales lady ever.....all the people who work their are so friendly...this will be our new furniture store...thank you Tara...

I just purchased a sectional couch at Ashley and am so excited to receive it! It’s so comfy and cozy! Stephanie was a huge help in me making my decision and I was very satisfied with the customer service I received. Thank you, Stephanie and the whole Ashley staff!

Stefany was amazing! Go into Findlay Ashley and ask for her!! She is the best and knows what she is talking about!! You won't regret going to see her!!

Mike, Stephanie and crew were great. Looking forward to doing business with them again in the near future.

Findlay, OH…. Fantastic salesman, Mike!!! And amazing crew all around to help us get our new furniture for our new home!

Stephanie was extremely helpful and awesome to deal with!

Stephanie is extremely helpful and attentive. Excellent experience!

Stephanie was SO helpful with our buying experience! I was very picky and she was kind and more than willing to accommodate what we wanted. She helped us carry end tables and chairs to pick out exactly what we wanted for our new home. We got a great deal on our beautiful new furniture!

Stephanie was very helpful with everything! She was very patient with us! Highly recommend!

Tara was very friendly and and easy to work with

Tara was very helpful and we got exactly what we were looking for, at a better price we were expecting.

Shout out to Tara for a great sales experience!

The manager (Tara) was so helpful and patient. It was the right decision to stop by Ashley. Especially after we went other side town furniture store, we did not get good customer service there. Definitely, Ashley Furniture is the #1 service furniture store.

We had a great experience. The staff was super helpful and friendly!

Had an amazing experience with Tate Phillips! We knew what we wanted and he was super helpful. So helpful that we bought the recliner we were looking at AND the matching couch last weekend. We are going back today to look at more furniture. Tate was very friendly and knowledgeable. He was honest about the backorder timeline for our couch so we know what to expect. Definitely recommend Tate at the Findlay Ohio location!

We went into our local Ashley store and everyone was excellent especially our sales person Tate whom helped us with our selection from start to finish. We highly recommended Ashley furniture for anyone’s furniture needs.

Great job

Pleasant staff! Tate helped us with all our needs for two teen boys

They gave us bottled water

Bonnie helped us find the best furniture for both of our daughters bedrooms. She explained the current discounts and found us a great deal! The checkout was simple and easy also.

Awesome!! Great working with Tera and sierra!!

They where very helpful and really nice

Money was refunded on purchase. Delays due to COVID. Management was very understanding and willing to make things right. Thanks

Go see Bonnie!!!! Highly recommended!!!

Bonnie was so helpful and such a pleasant experience :)

Terrible customer service. Lack of communication between the store and distribution center. Ordered a bed set at the end of July, it is going on November and our bed is still not assembled. The store and distribution center are not on the same page and unable to provide correct information. Would not recommend.

Bonnie was great to work with! I told her what I was looking for and within minutes she had exactly what I wanted. She made the transaction smooth and painless! I highly recommend contacting Bonnie for your furniture needs!

Stefany was awesome! Helped me find a house warming gift for my friends. All staff was very friendly.

Ashley furniture has everything I need for my home & the service is fantastic 🦋

I had a really good experience with Stephanie! She helped me find the perfect furniture set for my new apartment and I couldn't be happier! Highly recommend going here for the service alone

Had a good experience with the over the phone picking out the chairs during the procedure finishing up the sale. Very nice people there.

After an accident, my husband was in need of a recliner. We've bought multiple things through Ashley of Findlay, so that's where we headed. Needing something that same day, we only had a handful of options. Stefany Girdler helped us out getting a chair home that same day, unfortunately the chair broke the following day. Stefany was on the phone with us helping us figure out our options and putting us in contact with the warranty company. Not hearing back from the warranty company we went into the store and got perfect customer service from Stefany (yet again) and Bonnie, they got the issue taken care of quickly and handled it beyond our expectations!

Over priced and mediocre quality! Service is hit or miss!

Tara was great to work with very knowledgeable and helpful when it came to buying our mattress and sectional.

Mike and the whole team at Ashley Furniture we're awesome to work with! Our experience here was fantastic and we our very excited for our new bedroom suit and mattress!

Terra, Will, and Sierra made our purchase a great experience!

Bonnie was very helpful and friendly!

No problems very easy.

Horrible experience. The delivery was supposed to be 14 weeks. The furniture was ordered in April. As of July 25th no furniture. Run if ordering furniture. We returned the mirror and nightstand they did deliver from the bedroom set. But they forget to credit the account back. 🙄 If you need furniture try another store.

The service at the store was great. Problem now is actually getting what I have paid for. They tell me one date; I call and it's not there. This time one piece of furniture is in and the other was suppose to come a couple days later. That day comes and goes still not in. Now they say a couple more days. And even if it comes in in a couple days, they still won't deliver it for up to 3 more days. So the bad review is strictly the fact that evefytime I couple it's another couple days. So now it's been months and we have no living room furniture. It is as you can see mid August. Told me it would come in end of July. Still not here.

Great place to get furniture, primarily because you can see stuff in person, though when I went they didnt have any of an item I wanted in stock which was a bummer

Experience

Did not appreciate sales rep following me around the store, when I clearly said we were just looking. 2 salespeople crept up on myself and elderly mother while I was tying her shoe. I will not be returning.

Mike was awesome! Got us a great deal, had a great attitude!!! Not always our experience at this store. Thanks Mike!!! We will defiantly shop with him again when needed!

Tara was very helpful and had an amazing attitude. She helped us get a bed and dresser at an amazing price. Definitely will be back in the future.

Love it

Work great with pricing when bundling! Great customer service!

Very friendly customer service with answers to all my questions. Did everything to give me the best price and make sure I left completely satisfied. Will definitely return!

Tara was exceptionally helpful and informative. Really appreciate working with her

Tara was great and helped us get a wonderful price on a sofa for our living room!

Bonnie was above and beyond with helping us make the perfect choice of sectional to fit our needs and space. Would highly recommend her and look forward to making a return purchase 😄

Bonnie was amazingly helpful and very friendly.

Customer service was fabulous found exactly what we were looking for could be happier with our purchase!

Prices way to high.

Nate was great to work with! Thank you for being so helpful!!

Very friendly and helpful got everything I need quick!!!

Always have a great experience at Ashley, friendly customer service.

Tara was extremely patient and helpful.

The manager remembered me from a previous visit and what I was looking at. Unfortunately it will be 10-12 weeks for delivery and we need it sooner

Michael did a wonderful job answering all our questions and got us a good deal! It was a fantastic experience.

Friendly and knowledgeable staff.

Aaron Payne was the floor salesman of our generation

Tara DeHaven got us the best deal for a beautiful new couch! Thanks Tara!

Thanks Tara for all your help picking out our sectional.

Great service! Tara was a great sales associate.

Terra was great!

Went with a friend to get a kitchen table and office chair. She found exactly what she wanted. Employees were helpful and friendly. Check them out.

Great price

Worker was very kind and helpful with finding the perfect furniture

Tara helped us pick out the perfect bedroom suite for our son. She answered all of our questions and made sure we got the best deal. Thanks for the great customer service, Tara!

Our sales lady was very knowledgeable and helpful but not pushy! The store was clean and organized with lots of choices. Very pleasant place to shop.

Tara was a great help! We came in two separate times. She remembered us when we came in and even remembered what we had been considering during our last visit. She went out of her way to answer every question and looked up options even though we weren't very set on what we were looking for. She was a very pleasant person to work with and made sure we were completely satisfied with our final decision.

Very helpful... Sam answered all our questions

Aaron was great to work with! Very easy process.

6 months to the day waiting for our order. Today it arrived, missing pieces. Delivery guy tried to force pieces together, with a fair amount of wood splintering going on. Returned. Do yourself a favor and shop elsewhere.

Very helpful!

Place your order. Get a 4-12 week estimated delivery then mark your calendar for the 12th week on arrival. Good for "no order cancelation once shipped" policy so you're pretty much left to their timing. I may revise the review after I see it happen on week 12 but this concludes week 11 so I'm just not revising yet. In fact, I think I'll revise it 4-12 weeks after delivery.

Great customer service!

Aaron was awesome! The gentlemen made this a very pleasant experience for me. I hate buying furniture....I’d rather stick a fork in my eye. But, he made it kind of fun, and even sent me his business card on my cell. Terra was perfect as well. And made every work perfectly! She even put some lampshades in a bag for me to safely transport. We just moved here....and I will be coming back.

Aaron helped me when I was there. Very nice sales person. They have a large selection of furniture. Basically they have three different price points. A lower end for those on a budget, a mid range and high end pieces. I didn't buy anything when I was there. They didn't have what I finally decided to buy. In the future I'll be sure to check Ashley's first.

Tara salesperson was very helpful, was very patient while we were picking out our table and pics

I loved working with Tarah! She helped us get everything we needed :)

Aaron was super helpful and I was able to get the exact couch I wanted! Thanks!!

Very friendly helpful staff, great selections at great prices

My daughter and I stopped into this store last month. She was looking for a couch while I was shopping for a mattress. Tara went above and beyond to help us both. She ended up finding the perfect mattress for me and I got a really great price. I am very happy with my experience here and will definitely return in the future.

Tara was amazing, she helped us find our perfect couch at a great price!! Thank you Tara for your excellent customer service!!

Samantha Englehart was Great to work with and top notch customer service and very speedy !!

Avoid at all costs! I would give zero stars if it would let me. Horrible, horrible experience and terrible customer service. I purchased a sectional sofa on 9/7, paid in full, was told it would be 6-8 weeks and given a tentative delivery time frame of last week of October. End of October comes and then pushed out to mid-November, then end of November. Called the store on 11/30 and was told another two weeks. Called the store again on 12/18 and was told they can see it and the last two pieces look to be a week and a half to two weeks yet. She would follow up on it and call me on Monday, 12/21. Well it is now 12/29 and no phone call, no follow up. Called the store again and am now being told that it will be end of January. When i protested the response was "well that would be 12 weeks so..." I responded that no, that would be more like 20 weeks and that i wanted to cancel the order with a full refund immediately. To which the response was "well you'll need to speak with the manager, she might be in Thursday evening sometime". I get that covid has delayed things but why continue to promote sales and give dates that cannot possibly be met and they know they can't. I have heard every excuse in the book from them, they just tell you anything to appease you and get you off the phone. Will never spend another penny with this chain of stores.

I would not recommend Tara from Findlay at all. Eric the district manager is amazing and the girls in Defiance (Sydney) are great!!!!

I will never buy anything here again, will not reference them to any of my friends either, very disappointed

This place is an absolute JOKE. Me and my fiancé came in on Labor Day and purchased a sectional and got quoted a delivery date of possibly 6-8 weeks, which was a lot of time to wait but we settled. The exact date we were quoted was October 21st. Today(October 4th) I received an email that my couch won’t be delivered until DECEMBER 9th. That’s not 6-8 weeks that’s 13 WEEKS!!! Me and my fiancé just moved into our house the beginning of September and have been without furniture since then. I will never purchase anything from Ashley again due to the outrageous inconvenience. I feel like they just tell you what you want to hear to make a sale and it’s enraging. DO NOT SHOP HERE!!!!!

This place is an ABSOLUTE joke! It took over FIVE months to get my furniture, even though they are advertising otherwise. When I did receive my furniture, it was WRONG. They had my delivery address wrong even though I corrected it on multiple occasions; there were many phone calls in regards to my order and no one seemed to know what was going on. Multiple times I was told, “We will call right back to get this cleared up.” I wait for the call and when I don’t get one back in a couple days, I call back, they say they tried to reach me when they didn’t and then HANG UP on me. I will definitely be telling my friends and family to not use Ashley for their furniture needs. Also, this is only the second review I’ve ever written in my life. The experience was awful.

The staff here was friendly and helpful. No high pressure sales. They have a large showroom with a very nice selection.

Small selection with only more modern looks to the furniture

Tara from Findlay was great! She made my experience, that was rough to start with the online people, GREAT! Tara is amazing and because of her, I’ll be shopping again. :)

Ordered a sectional and because of covid the ship date was not for a month. Fair enough. 3 days before we are supposed to receive our couch and now we are told we will only get half or we can wait 2-3 more weeks to get all of it. After some arguing we were told we could get everything except the corner piece 4 days later than promised, but the corner piece would still be several weeks. They should have just told us when we spent $1700 that they will ship it when they get around to it instead of giving us a date and then not honoring that date. The only good part of the store was the sales rep who was very nice and helpful.

I went into get prices for an ottoman and got terrible service. After I was told the ottoman only comes in the color shown, the sales associate didnt even bother to quote me a price. There was a reason there was no one else in there shopping.

BUYER BEWARE!!!!! I was so pleased with my entire experience until I received the furniture. One piece was broken and needed replaced. Again, everyone was so nice. Now, they are open and I just want my broken piece replaced. They called on May 5th and said it would be delivered on June 5th. I call today to confirm delivery and NOW it's the 9th. NO NOTICE, NO CALL - THEY JUST CHANGED THE DATE. Well people work and can't just drop their lives because you wanted to change the date. I am paying for furniture now that I can't use and you all just don't care. Buy from a local company and not their horrible chains that truly DO NOT CARE ABOUT YOU!!!!!!

Clean store. Lots to choose from. Great Deals and excellent quality!

I love Ashley furniture and my new power seating couch with USB ports

Nice store, stood around for 10 to 15 minutes before anyone approached me. Was on my way out the door when finally approached.

Staff to pushy. Not very accommodating in the findlay store. Won't purchase from that store again

Excellent selection and excellent service!

Overpriced. Always advertising a sale.

They have lay away n delivery

Well Ashley's home furniture store is a good place but it's way out there on the other side of town and a big size parking lot that you drive to their store long ways in a corner I have bought chairs there it may be one picture when we first heard about Ashley store I think I've been there like three maybe four times so far they have a lot of great stuff and lot of nice things good place to be

Samantha was wonderful! We showed her the space we wanted to furnish and she gave us the best options possible! All we had to do was choose! She was so friendly and perfect for what we needed! She absolutely took care of us!

Found a couple very nice sofas here. We received prompt attention upon entering the store and the sales associate helping us answered all our questions and helped us find the best product for our lifestyle and budget.

I had the best service her name was latasha jaquez she was so polite and knew exactly what I wanted. I am so happy with my couch come see latasha she is the best

We were greeted upon entering the store and given the freedom to browse without a salesman looking over our shoulders. Once we made a decision our saleswoman was able to answer any questions we had. LaTasha was very knowledgeable and was able to work out a great deal for us! This was definitely a stress free purchase and she handled everything for us.

Friendly service Great selection we found exactly what we were looking for

Samantha did a good job in helping us with our office furniture purchase. She took the time to also talk to us in length about other items we are interested in purchasing on a later date. The lady who rang us up and the people who helped us load the items we purchased were professional and very helpful.

Samantha was very knowledgeable about the products we were buying, and with the help of her manager, they were able to satisfy our needs as far as cost was concerned...Can't wait to receive our new mattress and sectional..Thank u ladies

Lovely store. Friendly, helpful and knowledgeable staff. Good pricing.

Liz was very friendly and was able to answer all our questions. Had a great experience.

Tara is the best!!!

Great experience! Great Customer interaction! Thanks Samantha for your help and advice!

I love the prices and the furniture and there service is very good.

Beautiful showroom helpful people but a bit overpriced in my opinion.

Beyond poor customer service!!! They shouldn’t be given even one star. No contact from store unless we made contact first. Ordered dining room set on September 3rd - they billed us on that day for the set but found out when I called in October that it was on backorder.. Found out again in mid-October that it was backordered again - but only when I called for an update. Long story short - after multiple calls and 4 backorders it was supposed to be delivered the week of December 3rd but when I checked on delivery on November 24th I was told yet again that it was on backorder again and they obviously couldn’t guarantee that it would be delivered week of December 10th. They told me it was back ordered because it was their “busy season”. Surprised that their business plan doesn’t include a contingent plan for a popular item being sold or for their “busy season”. We canceled our order over a week ago but we still haven’t received written proof of the cancellation and not one word from the corporate office even though I’ve contacted them twice now. Very very disappointed and amazed at what terrible customer service we received. We will not order from this company again and we certainly DO NOT recommend that you ever purchase from Ashley Furniture.

Great atmosphere!

Maria was very helpful and knowledgeable, she was a great help. Thank-you. I would also like to thank the staff with our transaction it was flawless and extremely pleasant.

Maria Moreno is terrific. She really went out of her way to make sure I got the best deal on the furniture I wanted. I highly recommend talking to Maria if you are thinking about purchasing furniture.

I ordered a Darcy sofa, chaise sofa, and loveseat which I should be getting next week. So I'll review that later. But the searching, sitting, and selecting process was relaxing. My first time in the store, Tara was very helpful by listening to what I wanted and making suggestions in my price range. The second time, I worked with Maria who continued with the low pressure sales tactics. Provided that all goes well with the furniture, I will definitely shop here again.

Gave me time to look around and checked on me with good timing so I didn't feel rushed or pressured. Very knowledgeable about the different types of couch materials and options for me to pick from.

I knew what I wanted and what I was looking for when I entered the store. Maria was very attentive and showed us directly to the are of the store I needed to be in. She assisted with our purchase and got us set up for delivery! Thank you Ashley Furniture for a pleasant experience!

From the moment I walked in Latasha made me feel special and attended to. She answered all my questions knowledgeably. And worked to give me the best deal she could. She went above and beyond and I am excited with my new furniture. Thank you Latasha and Ashley furniture for my new bedroom set and living room set. I love them!!

Have purchased many pieces of furniture from Ashley. Latasha was a real help when we told her what we were looking for. Found the perfect couch for us in a short amount of time. Thanks again Latasha for no pressure and giving us time to look..

I came in to buy a recliner that I needed ASAP, these ladies went out of their way to get me a great deal on a chair that I can take in the next day or so! This is why I prefer Ashley to anyone else! Thanks again for all the help! PS- While I was there they got me to buy a second recliner as well ❤️

When first walking into the Ashley store in Findlay, Ohio, I noticed how large and beautiful it was! I was greeted promptly and with a smile by LaTasha. I felt no pressure to make a purchase and she helped guide me as to where to look for my needs. I had been researching bedroom sets in stores all over Northwest Ohio. I feel as if I received the best set for the money I was willing to spend. Thanks to Latasha and her team, I am so excited and relieved to have some quality furniture! I was set up on an affordable payment plan, and I was treated with kindness.

I was very pleased with the service that we received at Ashley. Sue was very helpful and led us around the store giving us time to try out each piece of furniture that we considered a possible purchase. And of course we were happy with the big discounts that We received on our furniture. Can’t wait to get it!!

Service in the store was good but it's been over three weeks and we haven't received our furniture.

Great atmosphere, workers do an awesome job helping you, yet give you your space.

Staff was friendly and helpful and I was able to purchase a kitchen table for a great price.

Very pushy not happy.

They were very helpful and patient waiting for us to decide what we wanted and worked with us to put together a nice package

The staff was helpful and the atmosphere was relaxing. We were able to shop without feeling pestered, but sill able to ask questions when needed.

LaTasha was good and patient with us. Gave us ample information about the sofa / love seat with how to clean, animal wearability, and offered good pricing for both items. Thanks!

Crest customer service great price

All the girls were super friendly and I had a wonderful experience while browsing the store! The young me whom came to deliver did an exceptional job as well!!! Thank you so much!!!

Friendly and courteous sales people and delivery guys. We will be back. Thanks!

Tasha and the entire staff were very helpful. We are going back for more without hesitation. A pleasant window-shopping experience the first trip to feeling GREAT about the deals our second.

We hadn't been to Ashley furniture in well over 5 years because of how an associate treated us on our last visit, but after looking around for a new couch at the competition we decided that we wanted to check out your scratch and dent section. We had always believed the new furniture prices at Ashley were more expensive than we could afford, but we figured a quick glance around wouldn't hurt anything. Latasha greeted us and was super nice to us. She was very in depth with her answers to our questions. She was the right balance of allowing us privacy but still within distance to answer questions. After she told us our financing options we were sold on a couch, and we decided that since the payments were affordable she helped us pick out a new bed too. A+ saleswoman, I highly recommend her! 2 year edit. We bought an Ashley brand couch and bed, both of them have disappointed us to the point we would rather buy Big Lots furniture for a 3rd of the price and last just as long.

Tara was very nice. I wish there were more options to customize the furniture though.

Everyone was very helpful and super friendly! We had a great experience! We will definitely recommend Ashley to our friends and family!

Great service. Tara helped us find a sofa that my husband and I both agree on. Beautiful color, great price and SO comfortable. We bought two!

Latasha did a great job. Very helpful and informative. Went out of the way to make sure we were comfortable with our purchase. Will definitely be back.

Nice place friendly staff will visit again

Excellent service and excellent customer service. I highly recommend them.

Great service. You will get the 5th star once I get my furniture delivered... ;)

Samantha was very helpful and knowledgeable which made our decision easier.

Very friendly sales associates. Helped me to find the perfect furniture set that was within my budget!

I can say that Ashley Furniture store will always have my business. They answered all my questions, and Latasha was extremely helpful and friendly. I don't feel like I was just "sold" stuff. Great experience. I am excited to receive my new furniture!

Was very personable answered all of our questions made Furniture buying a nice experience thank you Latasha

Excellent experience, great selection of accessories and everyone was helpful.

We had a very good experience. Everyone was very helpful. We will definitely be back.

Great selection and great people to work with!

I came into the store, and was introduced to Tara. I️ was able to walk around leisurely without being bombarded, and once I had questions she was right there to help. I made my decisions, the ladies were friendly, I was in and out in no time without any miscommunications or worries. Great group to work with, and will do so again in the future!

Great price and very easy to work with. Will be back again!

Great sales girl that was extremely helpful but not pushy or stalker like!! Very satisfied with quality and comfort of furniture and bed. If that sales girl stays, we will be back. We’ve recommended to several friends already.

Great to work with and very polite!

Our salesperson name was Tara and she was phenomenal! Efficient, thoughtful, personal without being overbearing. She listened and then responded to what we requested. She made a return customer out of me!! Tara rocks!!!!

Oh I love ashley furniture and Jim gave us a great deal

Its ok

Our sales person was helpful without being pushy, gave us time/space to walk around and look, but was always close at hand to answer questions or make recommendations. She was knowledgeable and friendly. I will happily recommend Samantha and Ashley's to friends and family who are looking for home furnishings.

Jim has helped us get our home to a dream! Thank you for this opportunity to get us on our feet!

Great service and helpfulness!

She was very nice and helpful

I initially made a purchase on their website but decided to go to the store a few days later to look around and I'm super glad I did because I found something I liked much better. The sales people were extremely helpful and patient with me. I would highly recommend Ashley Furniture!

Great sales associate and worked to get us the best deal possible. Highly recommend Samantha and Ashley furniture Findlay

We really love to shop at Ashley's furniture! The staff is not pushy but always willing to help and they gave us excellent discounts, especially on our new entertainment center! We will continue shopping here for our furniture needs!

Everything went very well everyone was very helpful. Got the best deal i could find. I gave it 4 Stars because I try to buy local but couldn’t beat the price for what we got and we shopped everywhere.

Great selection from bedroom to living room to dining

The dining table & chairs arrived in good time, all in good shape. Am very pleased with the furniture & the service at Ashley HomeStore was excellent. The delivery men also did a good job getting the furniture into the house & put in place. The furniture is very sturdy & looks great in my open area kitchen.

Samantha was awesome! Love Ashley furniture.

Great service and prices

Very nice & friendly ladies up at the desk. Tara was helpful when asking questions & explaining certain fabrics to best suit kids & pets. It was a pleasurable shopping experience. (Our 1st "big" brand new purchase lol)

Tara was very polite and helpful with our selections of furniture and kitchen table.

They gave us exactly what we wanted for exactly what we budgeted for, the experience could not have been any easier. The store was impeccably clean and they have the biggest selection of any furniture store I've seen in NW Ohio and the price was lower than most of the bargain shops in the area.

Samantha was extremely helpful

Was helped by a very lovely lady who was prompt on getting the numbers for my bedroom set and matress. Very good experience. Will return.

One of a kind service! So many options! You can choose to either pay in full by cash or credit card or they will work with you on several finance options! They have zero percent financing anywhere from 6 to 60 months!! Absolutely amazing! If you stop in it would be worth your time asking for Jim! He is truly amazing! Sincerely, Ellie k

Fair pricing on some things if you have cash and are looking for something specific. The financing was ridiculous. Went with 6 months same as cash.

Samantha worked well with us and made some great suggestions. We were happy with the pricing we received.

Awesome service.. Jim the manager took great care of us.. zero pressure ,very informative extremely happy. I will recommend Ashley Furniture!

I had a wonderful experience working with Jim. He assisted me in getting the best possible prices for all the furnishings I needed, which was greatly appreciated. I'd recommend Ashley Home Store to anyone looking for great furniture at reasonable prices!

Excellent service! Very knowledgeable and helpful! Sam is great!

sales rep.Samantha Schafer was very knowledgeable and personable-a true rep of the store-Thanks Samantha, Bob & Maureen Deckard

I love this store! Great selection! Prices are good! Barb was very knowledgeable and kind! I couldn’t ask for a better experience! Thank you Barb and Ashley furniture!!!!

Samantha & Tara were both so helpful!

Jim was absolutely amazing! He helped me shop around for a new mattress as I am moving into a new house and he gave me the best deal I have ever had. Way better than anything I could even find online!

Awesome service! Could not have asked for a better salesperson than Samantha! Will definitely go back!

Jim Wilson was great help with picking out our mattress and pillows. They are so soft and comfortable!! Thanku so much!!!

Awesome!

What a joke. Not worth the scam of being charged twice and not willing to fix it and refund me the second charge.

Prices seem to be higher than some of the local furniture stores that offer the same furniture line.

The quality of furniture is worse than the stuff you have to put together at IKEA

Very friendly and professional

Saleswoman was very helpful and knowledgeable and nice Thank you!

Tara was amazing! Very helpful and delightful to talk too!!

Thank you Tasha for helping us purchase furniture and a mattress . Keep up the good work . If you are looking make sure you stop at Ashley furniture in Findlay, Ohio FIRST!!! I will be returning there again.

Samantha spent a lot of time with my husband and I while we chose living room furniture. She knows her products, is patient, and had fabulous suggestions!

Samantha was awesome. Listen, not pushy.

Bought a adjustable bed but have to wait up to 4 weeks for delivery and have to buy a $180 mattress cover to validate the warranty. This is not a very good customer relationship to make you want to purchase anything else from this store. If The mattress has a 10 yr warranty it should already be covered no matter what and not have to spend additional money to validate a warranty. And you should be able to get your bed within a few days of purchase not 4 weeks. It only took 1 day to withdraw the money to pay for the bed! Not impressed

Amazing experience! Latasha was a great experienced sales woman. She went beyond to make sure I got the best deal possible. She wanted to earn my business, and she did! Its nice to see a great person with knowledge about the product. She said "we treat our customers like family" ! I will definitely be returning and telling my friends and family! Thanks for the great deal!!!