Ashley Store Findlay, OH

Tiffany was amazing and patient with helping us figure out our new furniture. Thanks so much!!

Was told by the salesperson that the furniture was a 2 week lead time. Scheduled delivery for a little over two weeks from then. 3 days before delivery day received a text confirming that day for delivery. One day before delivery day received another text saying the furniture was back ordered and it will be another two weeks. Called customer service waited on hold for an hour then requested a call back that I never received. Called again the next day to finally get to talk to someone to be told it was a distribution problem and there's nothing they could do. Terrible customer service

Prices help lots of us be able to get stuff for sure.

Very informative and helpful with our needs

Didn’t get a chance to look around, immediately approached by a saleswoman. When I had her look up the product I wanted she charged me more for both items than listed on Ashleys website. When I pointed it out she said I needed to let her know prior to the order if I wanted to “Pricematch”. What? It’s your own company? Will never buy from them again based on how much grief the woman gave me over that.

Great experience here! The staff were helpful and attentive and I would recommend shopping for furniture here.

Great doing business with them. Jody my sales person was very helpful. Thanks again.

I buy a lot if furniture from them.

Yes I’m always excited about my purchase from Ashley great furniture & service. Never disappointed.

Great customer service from salesman Jody. He was incredibly friendly, helpful, didn't oversell, and did a fantastic job at answering my questions completely!

Got a great deal on the couch at the Ashley Outlet in Findlay. I will be going back to THIS store to get a chair or loveseat to fill out the living room. It's like buying a new car... You can get the LED lights, but they're in the heated seats & the chrome package. There's always some compromise. They had some more expensive couches that I liked also, but, I feel like I got most of the features I needed for the money - I need a new TV too. Staff was very helpful, polite and patient.

Marcus helped me find the chair I was looking for. Everything went easy and was efficient.

Working with Tiffany was the best! She helped us working through our visions and decide exactly what we wanted! Will definitely go back if we need additional pieces in the future!

Jody was fantastic with our needs!

Can't even get a straight question answered. Do you deliver furniture if I buy it there? The answer was it varies... I was looking for a yes or no

Nice experience

Excellent service. Thank you!

I went to Ashley's and met the nicest guy his name was Josh I would definitely recommend asking for him if you go to Ashley's he was so knowledgeable and very sweet because of him I'll definitely be back when I need any new furniture 🙂

Good service.

I bought a Tempur-Pedic bed several months ago. I was told by the manager that they would take away my old bed when the new one was delivered. The delivery men would only take away the old mattress but not the frame. It still sits in my garage. I wasn't feeling well and did not call up the manager like I should have. The new bed is fine.

Great customer service!!!

Great experience with awesome prices! Jodi is my favorite sales person ever and we will definitely be returning for future purchases.

I highly recommend. Ask for Marcus, he made furniture shopping a fun and stress free experience. He even helped me out with suggestions as I downsized to a much smaller home. The store is very large and full of many options, there’s something for everyone.

Found exactly what we needed and Jody Miller took excellent care of us !

Im so disappointed and mad at this place . We bought a couch and table . Tables is fine but chairs are damaged we just realized they didn’t assemble right and now the chairs are loose . 6 months later we decided to buy a couch because oils really good quality . They gave a broken couch after 3 months my couch start to be lower I told my husband something is not right he checked and it was rotten wood inside . I had all time I broke couch . Poor quality . I’m sad disappointed and mad . Now they are gonna give same piece a new one now in my head 4 more months my couch is gonna be broken is a lot of money there and people like us we save every single penny because we are not rich

Wonderful experience. I found exactly what I was looking for with the help of Marcus. I will be going back again and again as I remodel each room in our home. Beautiful furniture and decor, amazing prices and absolutely lovely people. 5 Stars all the way.

3 strikes your out!! My first Ashley purchase was $3000. Included coffee table 2 end tables a reclining couch and recliner. Mechanisms in couch didn’t hold up and was sent back for replacement in 1 week. 2nd set $2700. Alexandria poor cushion quality that made the cushions break down in 2 weeks. Called and was told cushions would be sent. Second set of cushioned failed in 2 weeks flattened and couldn’t get up from my couch. Back issues and chiropractic care involved just from sitting. Was sent cushions a 3rd time after I asked for replacement furniture after 2 months of back agony. Mind you every time repair man came out it was once every 2-4 months becuase their schedule was “so busy” when asking for replacement I was left each time with “we have to send a tech and that tech always replaced those dern cushions which never helped. I was told after the 1 year mark that nothing can be done becuase too much time has passed. What!!!!!!! ?? Ashley furniture shame on you!!!! You are the ones that used up every month since 1 week after purchase to put me off and keep giving me cushions. Now after being told there’s nothing that can be done to replace the furniture, I even have a warranty I paid for..I went there and bought a more furn couch and recliner since I have a card and it’s the I my way I can afford furniture right now. So that newer set is still sitting in my living room overcrowding and I cannot even get any bites to sell it for $300 on marketplace. Now I’m stuck with 2 couches. The Alexandria cream couch is just collecting dust now. Why couldn’t they take it back and out something toward my new couch and loveseat?? I have never seen anything like this. I made so many attempts calling management and trying to climb to the top or at least an upper tier of Ashley and was told there is NOTHING that could be done. I laterally broke down.. I am one person alone and I cannot believe that Ashley furniture has meeting so often with employees and cannot back up anything. As long as they get you sold.. you are screwed. There is no reason I should have been put off to the last moment so they could tell me there’s nothing that can be done. They just kept sending those cushions and not replacing this set like they should have. I’m certainly glad I have a special friend from the Toledo 11 news crew that I’ve contacted about this issue.. there are several people in my town having the same loyalty issues with poorly built pieces that are pushed aside. Pretty soon we will be heard.

The sales people were friendly and helpful. They did not try to pressure me. They just helped me find what I wanted. I highly recommend shopping at the Findlay Ashley store.

Mr. Jody was very knowledgeable and patient in helping us pick out a recliner. He even pointed out pieces that were on sale rather than pushing us to only look at regular price. The other 2 employees there were also helpful and friendly. We would highly recommend visiting the Findlay Ashley store.

Helpful staff.

Friendly great advice.

The guys were great. Friendly and did a great job setting up furniture

The people at the store were very nice got answers for all the questions that we had and made sure they could do everything they could to get us what we were asking for great experience getting new furniture

Ashley Furniture in Findlay was awesome to work with. We generally knew what we wanted and checked out their large storeroom to find the best fit. Jody was very helpful, answering all of our questions and explaining all available options. Fulfillment occurred even faster than their in-store estimate, and delivery was scheduled via a fully automated system. Of course there is still the option to call and set it up over the phone. The delivery window was accurate, and they sent a link that allowed tracking and updates on delivery day. Our furniture was moved in and assembled exactly how we wanted it. Overall a fantastic experience!

I have been shopping there for over 15 years and have always had the best experience. I will continue to shop there and would love to thank Tiffany and Jody for another great experience!

Jody was super friendly and helpful in helping us pick out the perfect couch for our home. Now that the couch has been delivered, we are SO happy and SO comfy!

It was really good

Grace was very professional , smart, And courteous . Prices were reasonable for what we were looking for

The sales person was very friendly and helpful. She was very understanding and kind. I’m very happy with my experience and am excited to get my choices into my remodeled home.

Perfect Service!!!

My husband and I will never purchase from Ashley again! We bought a couch and a chair. We waited 6+ months for the couch to arrive. Once it finally came we have had nothing but iddues with it. The employees have been no help if getting issues resolved and the protection services they offer are horrible to work this. For supposedly high quality furniture, these couch cushions do not hold up. We have had ripped in every single one of them more than once... On another note the chair we bought took over a year to come in and they kept giving us a date and then changing it. Again for supposedly high quality furniture the chair broke within 6 months of getting it. We bought protection for both of our pieces and have had nothing but issues getting them fixed. If I could return them I would! I do not recommend spending your money on furniture from these stores...

I would like to thank the Findlay store for their prompt and curtious service, our sales person was amazing! Unfortunately, I refuse to recommend my home town store in Lima due to the lack of acknowledgement when I enter the store. I couldn't even get "some one will be with you shortly". When you are planning on spending thousands of dollars in one store on a single purchase, you deserve at least that. I will drive the extra 30 miles for good customer service. Thank you!

Fast and easy service. Salesperson was very kind and informative.

They are wonderful here at Findlay, location. I also had an account with the Dayton location as well. Nothing but great service and great furniture.

Jodi and Joe were amazing. they were both very friendly, patient, knowledgeable and helpful. And helped me find exactly what I was looking for and I needed furniture for each room. Very nice selections and reasonably priced. Definitely recommend.

Sales was patient and great! Will definitely go back.

Nice folks there. No pressure,but there to help. Prices still a little steep even after discounts and sales.

Awesome experience! Gage (Lima store) is the man and provided top notch customer service! We will be back just because of that guy!

Had a HORRIBLE experience at Ashley Furniture! Went to purchase a new bed frame and went to pick it up a day later. Got it home and all unboxed and quickly noticed the instructions were not the most clear, it was not showing the correct bed in the images on the instructions. We tried to put it together dispute the horrible instructions… Finally we decided to just return the bed frame. The sales lady at the store made it a point to let us know that when we purchased it, if anything was defective that we had 72 hours to notify the warehouse. Today we went back to Ashley furniture to try and return the bed frame and we got the run around. All we wanted was a refund for our expensive bed frame, but they “don’t do refunds”. After looking at the model bed on the floor at Ashley Furniture, it looks as though they did not give us a specific bracket we needed to attach the footboard to the rails or the right directions. We have contacted multiple people at Ashley Furniture corporate and kept getting told there was nothing they could do. Will not be purchasing anything from this company again. We were never told that they “don’t do returns” when purchasing our bed frame. I feel like this is something that should be disclosed before pouring your hard earned money into something of this price… This is absolutely ridiculous.

We've had a bad experience and really regret going to Ashley furniture. It wasn't until after we made our purchases that everyone we talked to said don't shop there. The furniture looks nice but we have drawers that stick or don't shut easily and the couch has a huge dip in it. Equally bad is the time. They told us, when we furnished our house, that they have to say it could take up to 16 weeks for delivery just in case.... our kitchen table took 9 months. When we bought our night stands one was missing the track the drawer slides in on. It took 6 months for someone to come out and fix it which took about 5 min. Don't go to Ashley

Great customer service

My sales women was amazing! Tiffany took the time to walk me through everything & gave great discounts! She was very sweet, along with the manager Stefany! I highly recommend!!

The furniture is fine. This is solely based on customer service. We bought a bedroom set and picked it up ourselves. We picked it up, put in storage as we were moving in a month later and didn't want to move it twice. Upon opening them in the new house, we discover damage on two of the items. We reach out to Ashley about fixing them and they assure us they will fix them. They send us parts and tell us to wait to be contacted by a technician, at which point we were forgotten about twice. Finally about two weeks after the second forgetting, they reach out and say they will not fix our furniture because of a 72 hr after shippig policy. Fine, I don't care. If thats the policy then it was my fault for not looking at it when we picked it up. I'm just upset that it took them them 2 months to figure everything out, just to not fix the problem. And for those wondering if I caused the damage. The damage was the wood decals they use had their packing tape on it. So when the packing tape was removed, it took with it, part of the finish and left the partical board underneath.

Tiffany was great! Very helpful, very knowledgeable and just great to work with!

It was great purchasing the furniture in store, only a couple weeks ago. BUT….to call this store is literally IMPOSSIBLE!! I had a couple questions but…..The phones do not work!! It only rings and rings and rings. I had to go directly to THE store (it’s a one hour drive for me). I was told by the staff that the phones have NOT BEEN WORKING FOR 6 WEEKS and current owner does not intend/ or care to fix the problem!! WHAT?? 😡 Totally UNACCEPTABLE to NOT BE ABLE to call the store!! How can you even have a business?? I’m regretting my purchases. Now I’m concerned that my furniture will even be delivered??!!

The person was very polite and knowledgeable it was a pleasurable experience. Very happy😊

This is not so much for this store, but after purchasing a couch less than 2 weeks later I started having issues which I reported. The staff is unable to assist. I have had to call and text a company for help and nothing has been resolved. Do not buy anything from here!!!

Tiffany was very knowledgeable and personable!! Great experience

Ashley Furniture in Findlay, Ohio lies about the terms of their furniture warranties and refuses to honor them. My experience isn't isolated - check out their national reputation (and litigation) surrounding their warranties. Intentionally misleading and bureaucratic. Take your business elsewhere. Update 7/4 (after owner reply to this review): I've spent countless hours on the phone trying to get this resolved. If the owner would like to make this right, he can contact me.

Very helpful and professional. Answered all our questions. So much furniture to choose from! We are very pleased with our purchase!

There was no pressure to buy I was allowed to take my time and look around the sale lady Ashley came up and was very courteous and ask how things were going when I was done. She invited back, that’s why i came back I was happy with her service so I bought my furniture. I’m happy 😊

Heather was exceptionally polite, friendly, and very helpful with all the furniture that I came in to buy. I would give Heather a 10 out of 10!

came in knowing I wanted a sofa chaise the person that originally helped us looked at us like we were crazy her coworker came over and took over for her. He showed us the only one on the floor that was convertible. It was fabric which was nice but it would have been nice to have different color options. He went over the different delivery options with us. We chose the white glove. I preferred Ashley furniture under the old owners, while the prices are more affordable for the customer they have cut out so many jobs and run on a skeleton crew. It’s not the local owners it used to be. You can tell the new owners don’t care about being environmentally friendly and just cares about what is best for him. I would go to other furniture stores that are better for the local community.

Good deals friendly people

Nice selection, and helpful sales staff More sectional couches than you can imagine to pick from

Great prices for good quality furniture Highly recommended 👍

It was a real pleasure working with Tiffany, very professional & knowledgeable!

Greeting was very welcoming. Associates were very informed and helpful. Would go back again.

Tate was an awesome salesman...delivery got a bit hairy with the lamps and the art and the table I took home fell apart immediatly but I glued it back together

I found on the Ashley website what we wanted and was able to go to the store and order it. there was a price difference and was able to get the online price. we don't do anything on line credit card wise and they had no problem helping us. everyone was pleasant very nice will do business again.

We had a wonderful experience today ordering our furniture. We went in knowing what we wanted but also needing to browse to make sure. Tiffany helped us decide and was very helpful answering questions and placing our order. She is very kind and friendly. She made our experience a lot better. Can't wait till our new furniture arrives.

took 3 tries to get an acceptable piece of furniture, terrible communication system, had to go thru hoops to get things done. very poor service, and substandard product.

Tiffany at Findlay Ashley was Awesome. I couldn’t decide and she was patient with me when I kept changing my mind. Tiffany helped me find a not to Soft sectionals,not to Hard sectionals, but a Just Right sectional. Thanks to her no one will wanna leave Grammys house ! Thanks again, Suzanne Thompson

Tara (T-bone)😂 was awesome, she created a great buying experience. The whole staff is friendly and helpful

Very friendly service from salesman to delivery. Liked the notifications on delivery day.

It was very nice and the people was nice to

Store was clean, staff was helpful. Ordering our furniture was the easy part. The delivery was a nightmare. Was told one date, they then came a week later. Huge inconvenience.

Very friendly and helpful. They helped me get what I needed and to stay in budget.

I have bought so much furniture from Ashley through the years and always happy with it. But my leather love seat I purchased was delivered with terrible wrinkles I called customer service that day and the next day. It took 6 weeks for the technician to come and then he had to report back to Ashley. Still waiting for my loveseat to be repaired 3 months later. Ashley Furniture customer service is terrible! No one knows what is going on and nothing gets done. I just want my furniture to look good!

Stephany was great she helped greatly!!

Great customer service! Worked with Tate…he was very helpful. Can’t wait to get my tables! Thanks!

Always attacked by sales people when we walk in the door. I always politely say I'm just looking, and I'll call on you when I'm ready. They still hound me on everything I look at. I have to say many times, I'm okay at the moment, and they still persist.

Can't get ahold of local store. Phone call id always directed to the Philippines.

They are very helpful in find what you want to fit your needs& have many options in financing. Thank you Peyton for your patience.

The staff in this store was very friendly and helpful. Lots of inventory. I will say much of it had the same esthetic. We locked down a great looking dining room set and we’re out the door with a delivery date within a week. Very good experience!

Customer services was great with both finance and sales personnel. We have used the Findlay store on a few occasions and are always pleased! Can’t wait to get our new furniture!

Flore was AMAZING helping me find the furniture I wanted...

I love the protection plan they offer for furniture

Customer service is terrible and salespeople will tell you lies! We purchased a mattress at this location and were sold a mattress protector so we would be able to get a 90 day sleep trial. After having a 2" indentation after several weeks we contacted the warrantee company and the mattress was replaced. Two weeks later the new one did the same thing so we contacted the store and customer service about swapping out for a different style not wanting to deal with the same issues a third time and we were informed that mattress wasn't included in the 90 day trial and was lead to believe by other employees that this wasn't the first time a customer was mislead by this salesperson. The company has since been sold and there's not much they can do now about it but if it gets worst in the next 30 days to contact them.

Great management amazing staff very friendly always willing to find you the right Furniture that fits your house the best always the best deals I definitely recommend ashley furniture in Findlay

Amazing staff very friendly great management always willing to help find the right furniture that suits you and your house hold the best

Great looking store, getting lots of different types of merchandise and lowered their prices. Stephany was a really big help making my home look good

Ryan was very helpful and not pushy. Prices were quite reasonable. Good customer service!

If I could give minus stars I would! Cheap, shoddy furniture. I've been fighting with them for a year now on the quality of this sofa. Please unzip your cushions and look at the inners before purchasing, you'll be shocked to see cheap pink foam stuffed with some sort of hair looking stuff to plump them up! If I could include a picture I would. The pink foam flattens and the hairy stuff shifts and forms big lumps. I have a $2400 couch that is junk. I've only paid half of it so far and have refused to pay the rest. The extra warranty you buy is worthless

We got nice furniture

Tiffany was one of the best sales people I have ever had the honor of working with. I am a sales manager and I wish all of my sales people were like her. Thank you for the great experience!

Tara and Alisha were very helpful!

Tiffany was very helpful and answered all my questions.

Terra was so patient and helped us get the perfect bed and mattress! Definitely recommend using her for you furniture needs.

We were completely satisfied as always! It's worth the drive to visit the Findlay Ashley Furniture Store! Bonnie and William are the best! Thank you so much!

Great to work with very knowledgeable and helpful. Also nice that he kept in touch about new items and sales via texts.

Stefany was great

Stefany does a fantastic job with the purchasing process! She was very helpful and genuine, and found furniture to match our style perfectly!

Stefany is amazing! Very helpful and set us up perfectly for our new home!

Stefany did awesome, she answered all of our questions that we had. Also she was very patient with us! Showed us are best options and different payment plans!

We were shopping for a new Tempur mattress. I had talked with Tara on the phone prior to our visit, and when we got there she had everything laid out for us. We got a great deal on our new mattress and wonderful service!

Tate and Stephanie took time, answered all our questions and basically presented Ashley's very positively. Will definitely be repeat customers!

Excellent service Thank you Tara at the Findlay Ohio store… for the great deals and customer service. Thanks to Alicia for her patience in checking us out!!! You did great for your first day…. Bonnie was great too!!!

Had a wonderful experience at this store, Tara is the nicest, kindest sales lady ever.....all the people who work their are so friendly...this will be our new furniture store...thank you Tara...

I just purchased a sectional couch at Ashley and am so excited to receive it! It’s so comfy and cozy! Stephanie was a huge help in me making my decision and I was very satisfied with the customer service I received. Thank you, Stephanie and the whole Ashley staff!

Easy to work with and always great deals!!!

Stefany was amazing! Go into Findlay Ashley and ask for her!! She is the best and knows what she is talking about!! You won't regret going to see her!!

Mike, Stephanie and crew were great. Looking forward to doing business with them again in the near future.

Findlay, OH…. Fantastic salesman, Mike!!! And amazing crew all around to help us get our new furniture for our new home!

Stephanie was extremely helpful and awesome to deal with!

Stephanie is extremely helpful and attentive. Excellent experience!

Stephanie was SO helpful with our buying experience! I was very picky and she was kind and more than willing to accommodate what we wanted. She helped us carry end tables and chairs to pick out exactly what we wanted for our new home. We got a great deal on our beautiful new furniture!

Stephanie was very helpful with everything! She was very patient with us! Highly recommend!

Tara was very friendly and and easy to work with

Tara was very helpful and we got exactly what we were looking for, at a better price we were expecting.

Shout out to Tara for a great sales experience!

The manager (Tara) was so helpful and patient. It was the right decision to stop by Ashley. Especially after we went other side town furniture store, we did not get good customer service there. Definitely, Ashley Furniture is the #1 service furniture store.

We had a great experience. The staff was super helpful and friendly!

Had an amazing experience with Tate Phillips! We knew what we wanted and he was super helpful. So helpful that we bought the recliner we were looking at AND the matching couch last weekend. We are going back today to look at more furniture. Tate was very friendly and knowledgeable. He was honest about the backorder timeline for our couch so we know what to expect. Definitely recommend Tate at the Findlay Ohio location!

We went into our local Ashley store and everyone was excellent especially our sales person Tate whom helped us with our selection from start to finish. We highly recommended Ashley furniture for anyone’s furniture needs.

Great job

Pleasant staff! Tate helped us with all our needs for two teen boys

They gave us bottled water

Bonnie helped us find the best furniture for both of our daughters bedrooms. She explained the current discounts and found us a great deal! The checkout was simple and easy also.

Awesome!! Great working with Tera and sierra!!

They where very helpful and really nice

Money was refunded on purchase. Delays due to COVID. Management was very understanding and willing to make things right. Thanks

Go see Bonnie!!!! Highly recommended!!!

Bonnie was so helpful and such a pleasant experience :)

Terrible customer service. Lack of communication between the store and distribution center. Ordered a bed set at the end of July, it is going on November and our bed is still not assembled. The store and distribution center are not on the same page and unable to provide correct information. Would not recommend.

Bonnie was great to work with! I told her what I was looking for and within minutes she had exactly what I wanted. She made the transaction smooth and painless! I highly recommend contacting Bonnie for your furniture needs!

Stefany was awesome! Helped me find a house warming gift for my friends. All staff was very friendly.

Ashley furniture has everything I need for my home & the service is fantastic 🦋

I had a really good experience with Stephanie! She helped me find the perfect furniture set for my new apartment and I couldn't be happier! Highly recommend going here for the service alone

Had a good experience with the over the phone picking out the chairs during the procedure finishing up the sale. Very nice people there.

After an accident, my husband was in need of a recliner. We've bought multiple things through Ashley of Findlay, so that's where we headed. Needing something that same day, we only had a handful of options. Stefany Girdler helped us out getting a chair home that same day, unfortunately the chair broke the following day. Stefany was on the phone with us helping us figure out our options and putting us in contact with the warranty company. Not hearing back from the warranty company we went into the store and got perfect customer service from Stefany (yet again) and Bonnie, they got the issue taken care of quickly and handled it beyond our expectations!

Over priced and mediocre quality! Service is hit or miss!

Tara was great to work with very knowledgeable and helpful when it came to buying our mattress and sectional.

Mike and the whole team at Ashley Furniture we're awesome to work with! Our experience here was fantastic and we our very excited for our new bedroom suit and mattress!

Terra, Will, and Sierra made our purchase a great experience!

Bonnie was very helpful and friendly!

No problems very easy.

Horrible experience. The delivery was supposed to be 14 weeks. The furniture was ordered in April. As of July 25th no furniture. Run if ordering furniture. We returned the mirror and nightstand they did deliver from the bedroom set. But they forget to credit the account back. 🙄 If you need furniture try another store.

The service at the store was great. Problem now is actually getting what I have paid for. They tell me one date; I call and it's not there. This time one piece of furniture is in and the other was suppose to come a couple days later. That day comes and goes still not in. Now they say a couple more days. And even if it comes in in a couple days, they still won't deliver it for up to 3 more days. So the bad review is strictly the fact that evefytime I couple it's another couple days. So now it's been months and we have no living room furniture. It is as you can see mid August. Told me it would come in end of July. Still not here.

Great place to get furniture, primarily because you can see stuff in person, though when I went they didnt have any of an item I wanted in stock which was a bummer

Experience

Did not appreciate sales rep following me around the store, when I clearly said we were just looking. 2 salespeople crept up on myself and elderly mother while I was tying her shoe. I will not be returning.

Mike was awesome! Got us a great deal, had a great attitude!!! Not always our experience at this store. Thanks Mike!!! We will defiantly shop with him again when needed!

Tara was very helpful and had an amazing attitude. She helped us get a bed and dresser at an amazing price. Definitely will be back in the future.

Love it

Work great with pricing when bundling! Great customer service!

Very friendly customer service with answers to all my questions. Did everything to give me the best price and make sure I left completely satisfied. Will definitely return!

Tara was exceptionally helpful and informative. Really appreciate working with her

Tara was great and helped us get a wonderful price on a sofa for our living room!

Bonnie was above and beyond with helping us make the perfect choice of sectional to fit our needs and space. Would highly recommend her and look forward to making a return purchase 😄

Bonnie was amazingly helpful and very friendly.

Customer service was fabulous found exactly what we were looking for could be happier with our purchase!

Prices way to high.

Nate was great to work with! Thank you for being so helpful!!

Very friendly and helpful got everything I need quick!!!

Always have a great experience at Ashley, friendly customer service.

Tara was extremely patient and helpful.

The manager remembered me from a previous visit and what I was looking at. Unfortunately it will be 10-12 weeks for delivery and we need it sooner

Michael did a wonderful job answering all our questions and got us a good deal! It was a fantastic experience.

Friendly and knowledgeable staff.

Aaron Payne was the floor salesman of our generation

Tara DeHaven got us the best deal for a beautiful new couch! Thanks Tara!

Thanks Tara for all your help picking out our sectional.

Great service! Tara was a great sales associate.

Terra was great!

Went with a friend to get a kitchen table and office chair. She found exactly what she wanted. Employees were helpful and friendly. Check them out.

Great price

Worker was very kind and helpful with finding the perfect furniture

Tara helped us pick out the perfect bedroom suite for our son. She answered all of our questions and made sure we got the best deal. Thanks for the great customer service, Tara!

Our sales lady was very knowledgeable and helpful but not pushy! The store was clean and organized with lots of choices. Very pleasant place to shop.

Tara was a great help! We came in two separate times. She remembered us when we came in and even remembered what we had been considering during our last visit. She went out of her way to answer every question and looked up options even though we weren't very set on what we were looking for. She was a very pleasant person to work with and made sure we were completely satisfied with our final decision.

Very helpful... Sam answered all our questions

Aaron was great to work with! Very easy process.

6 months to the day waiting for our order. Today it arrived, missing pieces. Delivery guy tried to force pieces together, with a fair amount of wood splintering going on. Returned. Do yourself a favor and shop elsewhere.

Very helpful!

Place your order. Get a 4-12 week estimated delivery then mark your calendar for the 12th week on arrival. Good for "no order cancelation once shipped" policy so you're pretty much left to their timing. I may revise the review after I see it happen on week 12 but this concludes week 11 so I'm just not revising yet. In fact, I think I'll revise it 4-12 weeks after delivery.

Great customer service!

Aaron was awesome! The gentlemen made this a very pleasant experience for me. I hate buying furniture....I’d rather stick a fork in my eye. But, he made it kind of fun, and even sent me his business card on my cell. Terra was perfect as well. And made every work perfectly! She even put some lampshades in a bag for me to safely transport. We just moved here....and I will be coming back.

Aaron helped me when I was there. Very nice sales person. They have a large selection of furniture. Basically they have three different price points. A lower end for those on a budget, a mid range and high end pieces. I didn't buy anything when I was there. They didn't have what I finally decided to buy. In the future I'll be sure to check Ashley's first.

Tara salesperson was very helpful, was very patient while we were picking out our table and pics

the findlay Ohio store are the most determined and wanting to truly help you. my name is Michael Garcia, and I'm speaking for my self. they donated beds for my son's. Truly they are (God) sent. I am a single father of two boys. One is special needs. Thank You Ashley's furniture, couldn't of done it with out you . Thank You..

I loved working with Tarah! She helped us get everything we needed :)

Aaron was super helpful and I was able to get the exact couch I wanted! Thanks!!

Very friendly helpful staff, great selections at great prices

My daughter and I stopped into this store last month. She was looking for a couch while I was shopping for a mattress. Tara went above and beyond to help us both. She ended up finding the perfect mattress for me and I got a really great price. I am very happy with my experience here and will definitely return in the future.

Tara was amazing, she helped us find our perfect couch at a great price!! Thank you Tara for your excellent customer service!!

Samantha Englehart was Great to work with and top notch customer service and very speedy !!

I shopped at the Findlay store in December and met with Ms Tara DeHaven - she was absolutely fabulous and incredibly helpful. She made my shopping experience a dream - she is high knowledgeable in terms of the products that I was shopping for and helpful with design decisions She made numerous trips around the store as I was choosing the furniture. She is top notch and I will highly recommend her to my friends.

Avoid at all costs! I would give zero stars if it would let me. Horrible, horrible experience and terrible customer service. I purchased a sectional sofa on 9/7, paid in full, was told it would be 6-8 weeks and given a tentative delivery time frame of last week of October. End of October comes and then pushed out to mid-November, then end of November. Called the store on 11/30 and was told another two weeks. Called the store again on 12/18 and was told they can see it and the last two pieces look to be a week and a half to two weeks yet. She would follow up on it and call me on Monday, 12/21. Well it is now 12/29 and no phone call, no follow up. Called the store again and am now being told that it will be end of January. When i protested the response was "well that would be 12 weeks so..." I responded that no, that would be more like 20 weeks and that i wanted to cancel the order with a full refund immediately. To which the response was "well you'll need to speak with the manager, she might be in Thursday evening sometime". I get that covid has delayed things but why continue to promote sales and give dates that cannot possibly be met and they know they can't. I have heard every excuse in the book from them, they just tell you anything to appease you and get you off the phone. Will never spend another penny with this chain of stores.

Went in looking for a new Mattress. they was like yep they are over there let us know if you find something. The place sucks. The staff suck prices are way to high we walked out and will not ever go back.

Terrible customer service at this store specifically. Ordered a table and chairs at the beginning of July and will hopefully be receiving in mid December after multiple delivery push backs. Promised 8-12 weeks and clearly customer satisfaction does not matter here. Wouldn’t recommend this place to my worst enemy and will never return here.

Went there once they turned me off I thought their sales pitch was terrible

I would not recommend Tara from Findlay at all. Eric the district manager is amazing and the girls in Defiance (Sydney) are great!!!!

I will never buy anything here again, will not reference them to any of my friends either, very disappointed

This place is an absolute JOKE. Me and my fiancé came in on Labor Day and purchased a sectional and got quoted a delivery date of possibly 6-8 weeks, which was a lot of time to wait but we settled. The exact date we were quoted was October 21st. Today(October 4th) I received an email that my couch won’t be delivered until DECEMBER 9th. That’s not 6-8 weeks that’s 13 WEEKS!!! Me and my fiancé just moved into our house the beginning of September and have been without furniture since then. I will never purchase anything from Ashley again due to the outrageous inconvenience. I feel like they just tell you what you want to hear to make a sale and it’s enraging. DO NOT SHOP HERE!!!!!

This place is an ABSOLUTE joke! It took over FIVE months to get my furniture, even though they are advertising otherwise. When I did receive my furniture, it was WRONG. They had my delivery address wrong even though I corrected it on multiple occasions; there were many phone calls in regards to my order and no one seemed to know what was going on. Multiple times I was told, “We will call right back to get this cleared up.” I wait for the call and when I don’t get one back in a couple days, I call back, they say they tried to reach me when they didn’t and then HANG UP on me. I will definitely be telling my friends and family to not use Ashley for their furniture needs. Also, this is only the second review I’ve ever written in my life. The experience was awful.

I went to Ashley's furniture store in Findlay Ohio May 3 of 2020. It is now September the 9th. And still have not received my furniture when couch one loveseat. When it ordered it they said it would take three weeks. We are now headed into the fifth month. And no signs of getting it anytime soon. When I call they pretty much said you'll get it when you get it. And you cannot cancel and you will not receive your money back. Because you signed an agreement of buying a product from them. Never mind that they broke the agreement when we did not receive it in 3 weeks. I guess that doesn't matter. The gentleman that sold us the furniture was very professional and nice. But I don't think this company should be selling products that I cannot deliver on

I went to Ashley's furniture store in Findlay Ohio May 3 of 2020. It is now September the 9th. And still have not received my furniture when couch one loveseat. When it ordered it they said it would take three weeks. We are now headed into the fifth month. And no signs of getting it anytime soon. When I call they pretty much said you'll get it when you get it. And you cannot cancel and you will not receive your money back. Because you signed an agreement of buying a product from them. Never mind that they broke the agreement when we did not receive it in 3 weeks. I guess that doesn't matter. The gentleman that sold us the furniture was very professional and nice. But I don't think this company should be selling products that I cannot deliver on

I ordered furniture in Aug. was told delivery was Sept 17, now told DECEMBER. Please people file a dispute with your CC company if its outside of the 12 weeks stated on your receipt.

The staff here was friendly and helpful. No high pressure sales. They have a large showroom with a very nice selection.

Small selection with only more modern looks to the furniture

We will NEVER order anything from Ashley furniture again!!! We went to the store in Sandusky ohio. This was my husband and I’s first couch purchase. We told the salesman right from the start that we had two big dogs and we needed some thing that they wouldn’t tear and would be easy for dog hair. He suggested a couch and we purchased it. When it arrived it was already ripped and they told me that somebody would be out to fix it, within three days our dogs have had a hole in. When the guy came to fix the holes and rip he said we needed a whole new couch and that that couch was not meant for dogs and the salesman lied to us. He put in a request for us getting a whole new couch and said someone would call us. I had to call several times and it took three months to get a call back. Finally we were told we could come in and pick out a new couch and we spent more money on it. Did not receive any discounts and salesman acted like he didn’t wanna deal with us. When the new couch arrives the movers ripped it and left marks on my railing bring it inside,they were not careful. Had to call to get someone out to fix the rip and somebody had to come and put a new piece of fabric on it and they were nice but everybody else acted we were a waste of time. We will never buy from them again!

Tara from Findlay was great! She made my experience, that was rough to start with the online people, GREAT! Tara is amazing and because of her, I’ll be shopping again. :)

Ordered a sectional and because of covid the ship date was not for a month. Fair enough. 3 days before we are supposed to receive our couch and now we are told we will only get half or we can wait 2-3 more weeks to get all of it. After some arguing we were told we could get everything except the corner piece 4 days later than promised, but the corner piece would still be several weeks. They should have just told us when we spent $1700 that they will ship it when they get around to it instead of giving us a date and then not honoring that date. The only good part of the store was the sales rep who was very nice and helpful.

I went into get prices for an ottoman and got terrible service. After I was told the ottoman only comes in the color shown, the sales associate didnt even bother to quote me a price. There was a reason there was no one else in there shopping.

BUYER BEWARE!!!!! I was so pleased with my entire experience until I received the furniture. One piece was broken and needed replaced. Again, everyone was so nice. Now, they are open and I just want my broken piece replaced. They called on May 5th and said it would be delivered on June 5th. I call today to confirm delivery and NOW it's the 9th. NO NOTICE, NO CALL - THEY JUST CHANGED THE DATE. Well people work and can't just drop their lives because you wanted to change the date. I am paying for furniture now that I can't use and you all just don't care. Buy from a local company and not their horrible chains that truly DO NOT CARE ABOUT YOU!!!!!!

I am so over their service! They were so willing to help when I had a broken piece of furniture as long as they were closed. Now they are open and I had a scheduled delivery for the 5th. I call today and THEY decided to change the date. I now have to take more time off work to wait for a delivery that should have been tomorrow. HORRIBLE SERVICE and they didn't care at all. WILL NEVER GO BACK!!!!! BUYER BEWARE!!!!!

Clean store. Lots to choose from. Great Deals and excellent quality!

I love Ashley furniture and my new power seating couch with USB ports

Nice store, stood around for 10 to 15 minutes before anyone approached me. Was on my way out the door when finally approached.

Staff to pushy. Not very accommodating in the findlay store. Won't purchase from that store again

Excellent selection and excellent service!

Overpriced. Always advertising a sale.

They have lay away n delivery

Well Ashley's home furniture store is a good place but it's way out there on the other side of town and a big size parking lot that you drive to their store long ways in a corner I have bought chairs there it may be one picture when we first heard about Ashley store I think I've been there like three maybe four times so far they have a lot of great stuff and lot of nice things good place to be

Samantha was wonderful! We showed her the space we wanted to furnish and she gave us the best options possible! All we had to do was choose! She was so friendly and perfect for what we needed! She absolutely took care of us!

Found a couple very nice sofas here. We received prompt attention upon entering the store and the sales associate helping us answered all our questions and helped us find the best product for our lifestyle and budget.

I had the best service her name was latasha jaquez she was so polite and knew exactly what I wanted. I am so happy with my couch come see latasha she is the best

We were greeted upon entering the store and given the freedom to browse without a salesman looking over our shoulders. Once we made a decision our saleswoman was able to answer any questions we had. LaTasha was very knowledgeable and was able to work out a great deal for us! This was definitely a stress free purchase and she handled everything for us.

Good selection friendly service. They didn't have what we wanted in stock so the left me buy the floor model

Samantha did a good job in helping us with our office furniture purchase. She took the time to also talk to us in length about other items we are interested in purchasing on a later date. The lady who rang us up and the people who helped us load the items we purchased were professional and very helpful.

Samantha was very knowledgeable about the products we were buying, and with the help of her manager, they were able to satisfy our needs as far as cost was concerned...Can't wait to receive our new mattress and sectional..Thank u ladies

Lovely store. Friendly, helpful and knowledgeable staff. Good pricing.

Liz was very friendly and was able to answer all our questions. Had a great experience.

Tara is the best!!!

Great experience! Great Customer interaction! Thanks Samantha for your help and advice!

I love the prices and the furniture and there service is very good.

We hadn't been to Ashley furniture in well over 5 years because of how an associate treated us on our last visit, but after looking around for a new couch at the competition we decided that we wanted to check out your scratch and dent section. We had always believed the new furniture prices at Ashley were more expensive than we could afford, but we figured a quick glance around wouldn't hurt anything. Latasha greeted us and was super nice to us. She was very in depth with her answers to our questions. She was the right balance of allowing us privacy but still within distance to answer questions. After she told us our financing options we were sold on a couch, and we decided that since the payments were affordable she helped us pick out a new bed too. A+ saleswoman, I highly recommend her! 2 year edit. We bought an Ashley brand couch and bed, both of them have disappointed us to the point we would rather buy Big Lots furniture for a 3rd of the price and last just as long.