Ashley Store Holland, OH

Skylar was very nice and patient with me concerning this purchase

Hi, it would have been better if you hadn't charged me for the protection plan which I said I didn't want and when I returned to have it removed I got updated paperwork with the protection plan removed, but you still charged my account for the protection plan which I said that I did not want. I'm thinking of canceling the order altogether, because not only have you overcharged me, but I can't even PICK UP the order myself for almost three weeks! 👎

Excellent Experience. Thanks Kyle from The Holland Sylvania store for all your help. We will definitely be visiting again.

We came in to purchase a bunk bed for our littles and had the pleasure of working with Miranda. She greeted us promptly and took us back to the kiddo section. We found a nice bunk bed we liked and decided to take a look at a new bed for our Master bedroom as well. After we found a nice new bedroom set for ourselves Miranda suggested we take a look at their mattresses. We found an amazing Sealy Posturpedic and called it a day. Miranda suggested the in store credit card with 12 months same as cash. Our visit was nothing short of amazing. Thank you Miss Miranda and the rest of the team at Ashley’s furniture! We will be back again soon.

We had a very positive experience. Marenda was great!

The customer service at this store is awful they do not help you will not greet you upon entry to the store. As a customer I shouldn’t have to approach a sales person for assistance when several walk by and don’t acknowledge me

Went into the Holland Ashley Furniture store to purchse new Living Room furniture, and our sales lady Meranda Estep, was able to show us exactly what we were looking for, and not only was she able to show us exactly what we were looking for, she was so helpful and kind, and was not one bit pushy at all trying to make a sale, highly recomend this store and Meranda Estep!

Skylar Rozier at your Springmeadows Holland OH store did a fantastic job. He was not pushy, he let me look and sit on just about every Sofa set you had. He ran numbers several times for me ( I was a nightmare customer) I was there for hours and still couldn't decide. I told Skylar I was looking a few more places; although I saw his disappointment I promised I would come back and let him know what I picked either way. I went back the next day he looked surprised to see me but again took the time and patience to let my friend and I sit on the 3 sets I had in mind and again ran numbers for me. I ended purchasing a beautiful set and the rest was seemless. I want to thank him again for not rushing me or trying any scare tactics like "the sales ending soon" or "there's only a couple of these sets left..hope they're still here when you decide" or any of the many things I'd heard from the other furniture stores I visited. Skylar needs a raise or a possible promotion. Thank you for the great experience....I wasn't an easy sale.

Styler was excellent he really went the extra mile for us give this guy a raise excellent service

Mary did an excellent job. Thanks Mary!!!

I had the best couch shopping experience with saleswoman Kira today! She was so insightful and if she didn’t know an answer, she immediately found a solution with support from her boss. An amazing team and an amazing experience! Can’t wait for my sectional to arrive so I can lounge all winter in cozy comfort! Thanks Ashley furniture staff, will be returning to purchase more after the new year!

Kyle was very helpful. The recliners were exactly what I was looking for, at a great price. 75% off sale.

I purchased a table, sofa sleeper, and loveseat from the Holland Ashley. I bought a 4 year protection plan as well. DO NOT, I REPEAT DO NOT BUY FROM THEM! They don't honor their warranty plans. I've been fighting with them since the end of May. My sofa frame fell apart on the inside and nails aren't hammered in properly. The craftsmen just tried to hammer the nails over which caused the frame to not be secure and jeopardized it's safety and function. They said they wont honor the warranty and the warranty doesn't cover frame damage. Salesperson #333 told me the warranty covered everything. I filed a BBB complaint, Attorney General complaint, and stopper payment with my credit card company. My next step is to file a lawsuit in small claims court. If you don't want to go through this hell too then go somewhere else and don't buy from Ashley.

I was looking to furnish my home & I went into Ashley furniture. I received great customer service from Skylar & his Wonderful Manager who's name starts with a T. Skylar is very attentive & has a funny personality. The store has a great selection of furniture & I am very satisfied with my service & my purchases. I would definitely recommend it over & over again.

Great customer service. Claire and Johnny were exceptionally friendly. Great selection of furniture. Purchase process was easy and simple. Reasonably priced. Excited for my delivery.

Miranda was great - very helpful. Great experience!

Very informative, very helpful. Zero stress! So happy I walked into this store!

Johnny was so helpful and very patient. He took his time and made sure I was satisfied with what I was purchasing. Also gave me great advice about purchasing any type of furniture. He kept me updated throughout the process of my order being on the way. 10s all across the board. When visiting Ashley make sure you ask for Johnny! He’s great!

WORST SERVICE IVE EVER RECEIVED. We were lied to several times and intentionally mislead by store associates, customer service, and the delivery men. We paid the 200$ white glove delivery fee and ironically the furniture delivered was stained by the filthy hands of the delivery guys. I called to request new pillows and was rerouted several times by store employees and customer service. After several calls we were told by the customer service manager they were not going to help us in any way. We spent thousands of dollars on furniture that has rust/dirt stains on all the cushions. Ashley furniture sales associates, managers, and delivery and customer service representatives are TERRIBLE people.

Hello my name is Miss Alexander my experience at Ashley's furniture store my salesperson was Skyler he was great very nice polite and very professional and he also made me feel very comfortable keep it up Skyler thank you for your help and you are greatly appreciated

The sales associate Kari wqs excellent. Thank you

My first ever public review ever because I am frustrated beyond belief. The one (1) star is was too much. 3 months ago we ordered a full bedroom set, a coffee table, 8 dining room chairs and a desk chair. At the time we placed the order we were told that everything was "in stock" and would be delivered within 4-6 weeks. A few weeks later I received a text message asking if I was ready to schedule delivery. That was the last time I was pleased with Ashley. Since that text on 7/24/24 I have received 85 text messages from Ashley to schedule, cancel, schedule again and cancel... over and over and over. When we were informed that there would be a substantial delay on the bedroom furniture we cancelled the order. Our mistake was that we didn't cancel everything at that time. In mid August we received 3 of the 8 dining room chairs. 2 weeks later the other 5 were delivered. 5 out of the 8 chairs wobble because the legs are uneven. We are now trying to return these defective chairs and the run around is unreal. It has to be an internal strategy of ignoring us, then claiming they have attempted to call, but I haven't missed any calls and no voicemails have been left. I have responded to emails, called the number that has been provided and no one responds. It is clear that they are hoping that we will just give up and go away. I almost forgot, the desk chair was scheduled to be delivered a week ago (after being rescheduled numerous times) but it never showed up and no one ever contacted us. I almost forgot something else, we originally planned on financing through Synchrony but ended up putting the 8 chairs and the desk chair on credit card.... somehow I have a $1000+ balance on the Ashley Synchrony account that was NEVER used. I opened a complaint on that weeks ago and nothing has been resolved. I have no idea how this place is still in business. Stay far far away.

Kira needs to cloned. She was awesome! She was very patient and most importantly, not pushy at all!! I wish the store had all the sections in one area (LR sets, Dining, Bedroom, etc). But still, the entire experience from start to finish was Great!!

My wife and I’s experience at Ashley Furniture was fantastic. We initially stopped in to get an idea of what we wanted and were greeted by salesman Tim Hurlbert. He was extremely nice, funny, and helpful and made searching for furniture a breeze. We ended up coming back and purchasing a dining set and with his help it made the process go very smoothly. We highly suggest working with Tim for any and all furniture needs.

Sales man has no customer service and very unprofessional!! Im shopping for furniture as I walk into the store in Holland, OH and I’m determined to leave the store purchasing a bedroom set and dining table. I specifically tell sales man the dining table is a gift from my mom. So we start off with the dining table, well unfortunately my mother has to be present to make the purchase so the table was not able to get purchased. Which is understandable. As I tell the sales man, he seems to get upset. Keep in mind we are sitting at a table, well he just gets up and leaves. I look at my husband like what just happened. Didn’t even say ok, no problem is there anything else I can assist you with, thank you, or have a nice day. I didn’t even get to tell him I wanted this bed. He just got up and left. I’m guessing since he was not going to get commission on the dining room table he got mad and left us talking and forgot about the bed. I will just make

Trey and Johnny were very helpful and knowledgeable. Friendly and not too pushy. Great Labor Day deals, too!

Jonny at Ashley went above and beyond for us. We came back right after closing time not realizing and he graciously let us enter to make our purchase we left to discuss. He made us feel very comfortable and presented great knowledge and advice for the care of our products. Ashley furniture has great quality products, presentation was excellent and sales person was outgoing without pressure.

Skyler did a very good job helping grandma and I

Meranda was phenomenal!!! She was extremely friendly and made us comfortable! We highly recommend working with her!

Recently purchased a TV stand with fireplace and a dining room table set. My order was delivered on August 20th. Delivery guys told us we had 3 days to reach out if there were any issues. Shortly after they left we noticed chips in the TV stand. Tried calling the local distribution center and this store for 2 days with no answer or option to speak to a live person. Finally on the 3rd day (the 23rd) drove out to this store. They weren't any help other than giving me the number to the direct care line. Stayed there till I was off the phone with them and thought everything was taken care of. Delivery was supposed to be today on August 31st. In the mean time the leg of our new dining chair breaks completely off. Also I hadn't received any confirmations of today's delivery. So I call the direct care line. This lady tells me they had it put in for the fireplace on the TV stand to be replaced. Not the damaged TV stand. So we get that taken care of or so I think. But she's still working on the chair and says it won't let her do it. She let me go to get assistance with it. This order has been a complete nightmare. My husband and I have been long time customers of Ashley's and most of our furniture is from here. Do not think I'll be back after this ordeal.

Skyler s was amazing! Very helpful.

Johnny has helped me a few times at Ashley and has always been extremely helpful, professional, and willing to work with me on pricing. Would highly recommend!

we've been purchasing from Ashley for years and weren't disappointed this time either. Thank you Kyle and Johnny. P.S. Tell Johnny's grandpa Tim we're sorry we missed him. lol

Very helpful and kind!!!

AWFUL customer service. I spend over $7,400K with a $500 "white glove" assembly and delivery fee. The bed platform was missing parts for the legs and the frame didn't line up therefore the bed couldn't be assembled. The delivery team said they would submit a tech request and I should be taken care of the following week; they never submitted the request. I happen to follow-up a few days later and submitted the request myself. New parts need ordered after waiting 8 weeks for the furniture, and now I have to wait another 4 weeks for parts. I called customer service numerous times for a delivery date and no one was able to help, the customer service manager was extremely rude and wasn't concerned about my problem in the least. At the time of the purchase the sales person said items were in stock and I would have items in 3 to 4 weeks. The furniture is going into a short-term rental unit. Due to the delay I have a loss of income which was to pay for the furniture purchase. In addition, my credit card was process before I walk out the door to prevent any stop payments which I'm sure has happened from other customers not receiving their goods after 3 months. DO NOT PURCHASE FROM ASHLEY HOME by DUFRESNE SPENCER GROUP.

Good service and they help to get you the best for your budget.

We had a great experience picking out a sectional! Skyler was the best salesman! So happy we met him!

We were assisted by Mary and she got the deal done! We were looking for chairs that were not on the floor so she pulled them up on her laptop. We even got them on sale. I’m a happy Ashley Furniture customer.

Walked in and had a great experience with Jasmine Gonzalez she gave me a great price along with her manager for a dining set very happy with the service they provided me, would definitely go there for future furniture needs.

Very friendly and helpful service by Skyler. I walked in with a list of requirements for furniture that will fit our needs and he was able to search through both in stock items and the store’s catalog to show me pieces that fit those requirements. He was able to answer questions and reassure me about aspects of the extended warranty and financing process. It was an efficient process and positive experience. We can’t wait for our new bed to be delivered. Thank you, Skyler!

Skylar was AWSOME!!!!! Give him a raise!!

We had a great experience today ordering our accent chairs at the Holland Spring Meadows store.

Victoria was extremely patient and offered reasonable suggestions to questions asked. Was not in a rush and did not try to move me to a more expensive alternative. Would definitely do business with both Victoria and this store in the future. Bought 3 rooms instead of the 1 that I came in for. Pleasant experience. Knowledgeable sales person.

All the employees we dealt with were amazing and helped us get what we wanted

Tim was great in helping us pick out our furniture. Very knowledgeable and very polite. He made it an enjoyable experience and the kids loved the balloon animals.

Typical scam saleswoman who would only work out the best deal for her commission. Delivery guys scratched one piece and failed to bring all parts inside. You can get treated like this anywhere.

Awesome experience with Kyle!!

We had the pleasure of working with Tim and he was awesome! We felt very comfortable making a purchase with him and he explained all of our options and never felt pressured. He was also very personable and understood our situation. We will definitely be back for any furniture needs!

I purchased a bed and frame today. Skylar and Tim gave me great service and Tim is a certified Serta expert so he was able to explain clearly all the options. Delivery will be in only 4 days, I cannot wait!

Skyler was very patient with us and made our shopping experience very smooth when shopping for my grandma’s lift chair so that she can get up by herself! He made her day and our day much easier when browsing selections and pricing options! God bless! :)

Excellent service - not a new customer. Usual GREAT CUSTOMER SERVICE!! THE BEST. To many Companies don't care and send it overseas. Jobs have been eliminated by USA companies. Keep up what you are doing!!!

Great place

Victoria was wonderful to work with. She found us deals on our tv stand and kitchen table. There wasn’t one thing in the store I DIDNT like. Everything was high quality and so cute!

I was in the store for only a few minutes before I had someone to help me. Not just anyone Timothy Herbert ! He answered all my questions and concerns and made me laugh along the way. Then he had me try out the furniture you know sit recline lay down. . The furniture was amazing AMAZING !! I WILL be back. Thank you so much.

Victoria was amazing. We had a budget an idea of what we wanted and she knew immediately what to show us and it was perfect. Really professional and patient. The whole staff was nice. They made my son balloon animals and were super nice with him. 10/10 would recommend.

Great service

I recently had one of the best shopping experiences at Ashley HomeStore in Holland, Ohio. From the moment we walked in, we were greeted by Kyle, whose friendliness and extensive knowledge made a fantastic first impression. He was incredibly helpful without being pushy, allowing my family to explore the store at our own pace while checking in periodically to answer any questions we had. We spent a considerable amount of time browsing, and when Kyle had to leave, he thoughtfully introduced us to Johnny. Johnny’s assistance was equally outstanding. He made us feel comfortable and confident in the value of the furniture, which led us to purchase more than we initially planned. After visiting every furniture store in the area, I can confidently say that none came close to the level of service and value provided by Ashley HomeStore. The exceptional customer service from both Kyle and Johnny ensured we will return in the future. I highly recommend Ashley HomeStore to anyone in need of quality furniture and top-notch service. We will definitely encourage our family and friends to shop here as well. Exceptional service from start to finish!

Skylar was my salesperson. He provided details about the products I was looking at, Including add’l options available. His assistance made my purchasing decision much easier.

Victoria was a true pleasure to work with. They saved me money and got me exactly what I wanted for my budget.

Meranda was amazing! Very friendly & helpful! Beautiful store & lots of choices!

Styler was great! He was very willing to show me all options of what I asked for, and made my shopping easy!

Fast and efficient

I cannot tell you how pleased I was with Ashley Furniture..from those in the store as well as those who delivered the furniture. I bought the floor model of a leather sectional-perfect condition and get for my dogs-easy to clean. Jimea (sp?) was wonderful as well as her manager-(which I knew his name, dang) I have never shopped at Ashley Furniture Store, thinking it was too expensive for me- but I soon found that having a well built couch with great material was affordable and I couldn't be happier with my decision-they deserve more than a 5 star for all they provider for me as well as the men who delivered-kind, courtesy and making this affortable for me-it has been a long time since I purchased a couch-kids are now gone replaced with grandkids , the family room where my new couch sits sadly replaces the bed where I cared for my husband for 2 yrs now sits empty...my children enouraged me to bring the family room back to life .. and that I did-thank you Ashley Furinture for you help during this trying time in my life .. I cannot recommend them enough!!!!!!

I was looking a sectional sofa for my new home. I was very pleased with the sales associate and found exactly what I wanted. Plus the prices were great. I highly recommend 👌 ☺️

Great service and perfect chair

Went to Ashley Homestore (Holland) on Sunday to take advantage of some of the deals! Ashley is always clean and I've never felt pressured to purchase anything when I'm there. I ended up purchasing a brand new mattress with the help of Skyler. He showed patience with me when I tested each mattress of interest (and when I went back to a mattress a couple different times to know if I really liked it). He never pressured me into buying anything and gave me space to look around! He was super helpful throughout the process. We will definitely be back to purchase another new couch in the upcoming months!

Went to Ashley on Sunday to take advantage of some of the deals! Ashley is always clean and I've never felt pressured to purchase anything when I'm there. I ended up purchasing a brand new mattress with the help of Skyler. He showed patience with me when I tested each mattress of interest (and when I went back to a mattress a couple different times to know if I really liked it). Will definitely be back to purchase another new couch in the upcoming months!

Amazing service ! They are so careful when they move stuff in an around I will definitely keep buying my furniture from Ashley ❤️

The quality of furniture here is awesome without doubt, I got my sofa here 2 years ago and it works very well. I also purchased a fancy bedroom furniture combo on Memorial Day sale with a very satisfying price. All sales folks here are patient, knowledgeable, and friendly. Johnny was the salesman who helped me on the bedroom combo. He gave me insightful suggestions on making comparisons on bed frames and dressers, he listed all prices of combinations I asked for and gave me the best bargain. Thanks Johnny!

Our sales person was very helpful and knowledgeable

Meranda was very pleasant and helpful

Great job and I am handicap he put me in wheel chair and show me around very great job great customer service! I would ask for his help again very polite

Very good quality salesman at Spring Meadows store. Skyler Rozier was very helpful and easy to communicate with. Others were helpful also.

They stayed a little later so we could get our chair! Very helpful

Skyler was very friendly professional and helpful and made my visit pleased I look forward to shopping with him again

I had a great purchasing experience with Johnny.

Victoria at Ashley Furniture was so good to me and my boyfriend. She made she we got the best deal and was very informative. She was patient and helpful. Victoria also helped us find a match to our couch so we could get a recliner. Thank you!

I had a great buying experience with Skyler and my delivery was also top notch. I recommend Ashley furniture and will be shopping there in the future.

Mary Stinson sales person is super and right on it. Knows her stuff.

OK, very very nice service and very helpful. Mary , service person was very helpful. Great financing and great deal on floor models!

Super sales lady and she did a very great job.

Mary was an excellent help to us, very nice and helpful but not pushy at all which is important to us. She gave us good advice and a nice discount. Manager gave us an extra discount at check out. We were very pleased with the experience!

first time I've been here it was a real nice place to shop

The service here was horrible. I don’t usually complain about service, but this was ridiculous. We found what we wanted and told the sales people what we wanted. We waited there 3 hours for some reason, even after our credit was checked and approved within 15 minutes. They changed the price several time, stating that it’s more because of this and that. The final price doubled from what we originally agreed on. Finally decided to only buy a chair we found we really liked. They over charged us for that too. They didn’t even offer to make things right. I didn’t want to deal with them anymore so just left. We will not be back. The manager was a complete A-hole.

Look elsewhere, they do not know what they are doing at this store. We spent quite a bit of money here for our furniture to take over a month to be delivered. Employee promised it would only take a week. Customer service here is a joke.

Professional sales and delivery.

Got some more furniture from this ashly store and i am so happy i did! The only down fall is it took forever to come.

We were really impressed what Ashley furniture store had to offer. The sale prices were great too.

Everything is great and everyone is nice until you need service. I called two months ago about the frame of our sleeper sofa fell out of the couch. This frame had been replaced three months prior to that because a piece of metal had broken. Now the chunk of particle board holds the frame inside the couch, because why use just a piece of real wood that would actually hold the frame in, is breaking down which is why it recently fell out of it. The service tech used larger screws or bolts to hold the frame back in place but a new frame would need to be ordered because part of it broke when it fell out of the couch. But the only place you can screw the frame into place will not hold anything soon. The particle board continues to break down and fall onto my floor and the couch clunks and shifts a little if you sit on it. Now I am being told it will be just over two months before they can send anyone to even come and look at it. We are a family of 6 and need our couch. I don’t think it will last the two months until they get here. If you are setting up service two months out how great is the product really?

I have been trying to get my sleeper sofa repaired or really at this point just replaced. the frame of the bed fell out of the wood of the sofa itself. It is only held in with a big chuck of particle board, a 2x4 piece of real wood would work better. But the particle wood that is there is breaking apart and the couch clunks every time you sit on it. Now I have been told it will be two months before anyone can come and even look at it. It will be the same service tech that was out last time because they said they only have one tech for my area. She already knows it's falling apart because she had to use huge bolts to get the frame to stay last time. Just replace this huge hunk of junk please.

I took down my previous post recommending this place. Look elsewhere for furniture it will be over 1 month for our bed frame to be delivered when we ordered it 3 weeks ago. It is now scheduled to be delivered 2.5 weeks from now.

Always a great experience. Have now made 3 major purchases from this Ashley. Staff is very courteous and knowledgeable. Gabe and Johnny made for a great purchase this time. Thank you!

Logan is amazing! Very patient with me and mom as we searched for a new bedroom set for her new place. Mom was very pleased with the service she received. We'll definitely be back for future purchases. Thanks so much Ashley for making this process simple and seamless!

I had a wonderful experience here. They were able to answer all of my questions and help me through the entire process. Will definitely be going back in the future!!

Called today and the man who answered literally was sighing. 😭All I was asking about was a couch. He was so mean

Went to Ashley for a mattress for my son. The store was clean and employee's were very friendly. My salesman Tim H. Was super helpful and very knowledgeable when showing us mattresses. Will be sure to recommend and to come back when new furniture is needed.

I bought a mattress one month ago. The service when purchasing is great but if you run into difficulties which I did, the customer service stinks. The store personnel forward me to the 800 number. My mattress smells like chemicals. It turns out Ashley isn't alone but there is something called off-gassing due to a VOCompound used for flame retardant. I can't use the mattress because of the smell. Also, I have issues because of age. I asked for the mattress to be returned and they said no. You bought it and it is in your home. Therefore it is yours. I asked that they swap it out with one on the showroom floor which as had time to air out and they will not. They want to bring a new mattress. I explained it would be the same issue in that after plastic taken off it would smell. No flexibility. It took a call from the store manager to get them out to check the mattress in February because they were scheduling it for April. I have aired it out for over a month and I still can smell the chemicals. When I was purchasing the mattress, I explained to the salesman, that I had brought two mattresses from another store not Ashley and they both had the chemical smell but they took them back without an issue. He assured me that wouldn't be the case. Less than 24 hrs after the delivery, I went to the store and explained having the same issue and the comment was, "I think I remember that being mention during training." I purchased the mattress pad they recommended because that would give me 90days warranty, but alas, that only allows for swapping out a new mattress. Lastly, the chatbot is so annoying and texting with an AI is beyond annoying. On top of that, although pleasant, the wait on the 800 calls was 30+ minutes.Think hard before purchasing at Ashley.

Ashley Furniture in Holland has great staff.

The sales people were really nice and the furniture is very high quality

Salesman was very knowledgeable. I enjoyed his great personality.

I had a great experience today at the Ashley Store. The lady that helped me, Mary, was so helpful. Mary was not pushy like some sales people at other places, she was very easy to talk to. I got a great deal on a recliner that I know is comfortable and made well like all of the Ashley furniture I have ever gotten.

Even thought we didn't purchase anything today, Tim was EXTREMELY helpful and pleasant to work with. Will definitely see Tim when we're ready to purchase, GREAT JOB!!!!

Very good service and had a good experience while working with Tim, he is very friendly and cares about his customers.

Logan was a phenomenal salesman, he helped us pick the perfect bed and couch for our home and we walked out happy as.. you know (: Tim was also very helpful in the making dreams come true. Awesome conversation. Thank you Logan and Tim for helping and guiding us.

This store has many options to choose from but is a bit pricey considering Ashley is offered in many other outlets for cheaper. Wayfair is my go to for furniture.

My husband and I had a great shopping experience at Ashley Furniture. This was our first purchase here and we will definitely come back. Special thanks to Mary our sales person who is very professional and polite and helpful. She took the time with us and answered all of our questions and if she didn't know the answer she knew who to ask and that's where Johnny the manager comes in. He was very professional and knowledgeable. I am very happy with my purchase. Mary and Johnny and all the staff thank you very much. Keep up the great work!

Mary at the Holland, OH location was very friendly and helpful. Not pushy and over selling, but made sure I knew about all the options. Very personable! Highly recommend working with her and the manager, don’t remember his name but also great. Looking forward to the delivery of my new furniture!

Lamia was very nice! She was very happy to explain everything and she showed all the options. The place was very nice and we found options and things we liked!

Gabriel was amazing to work with and was so patient with us! We will be back to get more furniture when we move into our new home!

Great service, very friendly, professional and knowledgeable staff!

Very helpful in looking up a table and stools and ordering it. Very pleasant to work with. You get texts telling you when they can deliver. Great experience!

Tom Szymanski is a hidden gem. A true human who was very kind and very welcoming. We didn't appreciate the pushy text messages requesting reviews when we hadn't even received our furniture. Perhaps review your future practices. I'm not ever going to share a review until the service is complete. The delivery guys were a delight. Very respectful and kind. We love our new table.

Mr. Hurlbert was the man helping me, he was really informative on mattresses, great with my daughter by including her so she didn't feel left out, and took care of me so I had the right fit for my back condition that I would be happy with for the next 10years. Not the first time I've shopped here for furniture and won't be the last!

Tim was very knowledgeable and friendly. We enjoyed working with him for our purchases.

This is our 3rd furniture purchase over the last 4 years from Ashley. Tim Hurlbert greeted us at the door, and after verifying with us it was okay, continued to make our two year old a balloon sword. We have worked with Tim multiple times over the years, and are very grateful for his wittiness and charm. We will be back again

It was a pleasure working with Tim. Fantastic sales team!

We were looking for a new couch. I wasn't impressed with the quality of the furnishings. The sales person was knowledgeable and nice even though we weren't going to purchase anything from her.

Service always great! Jonny was great always works with to fine just what we need. Thank you.

Brad was great! Enjoyed doing business with him. Can't wait to get our furniture.

Mary was really nice and helpful.

Easy to shop no pressure. Our Salesman Johnny was very helpful and professional. Very good selection at this store.

Great experience. Store was nice

Nice store and great salesman.

Gabriel was exceptionally helpful. He was friendly, professional and informed on the products I was looking for.

Victoria was great! Made us feel like we’ve known each other forever! Great experience!

Easy experience buying the furniture we wanted. Found something we liked quickly came back the next week and bought it. Staff was helpful.

I have had multiple recent trips into this location of Ashley Furniture and I cannot thank their team and their management enough. Not only did they greet us upon arrival, they are friendly and welcoming. , They offer to help you if you’d like help or they let you browse if you’d prefer to be left alone for a bit. But when you do need help, they’re very knowledgeable, helpful, and make you aware of sales and offers to help make the purchase as successful and affordable as possible. That is so important to make the furniture shopping experience, the most successful and fulfilling. I don’t like sales gimmicks and fast talk to get me to make a purchase. But I do appreciate taking advantage of any offers that are available. My sales woman was Mary S. She was so friendly and helpful and patient as we were kind of all over the board for a while. Then Johnny helped us put the large order together with some shipping some going home with us. He even stay late after closing to help us wrap artwork and load our car in the dark and rain! Thank you so much, Johnny! We absolutely love our furniture, feel the quality is top-notch, and look forward to enjoying it for many years to come. Even the accessories are gorgeous. I cannot think Mary and Johnny enough. We couldn’t have done it without them! We highly recommend Ashley Furniture of Holland, OH!

Very helpful. Doesn't pressure you

great customer service and experience

Very knowledgeable and pleasant staff. Great prices. Highly recommend!

Great customer service! Beautiful store

Do not purchase anything from Ashley furniture. They do not stand behind their warranty and their customer service is horrible. It has been over 6 weeks to be told again they are not covering a manufacture defect on a table top that was purchased 5 months ago. I have spent over $4000 in furniture in the last 2 years from here and they do not give a S%i* about evening physical looking at the item to confirm the problem. Taken this into a legal matter....... BUYERS BE AWARE. spend your money elsewhere

I stopped by to pay a bill at Ashley’s. Which I did not know, you could not do within the store. What a bummer. I saw that they had a sale and decided to purchase some pillows. I paid in cash and expected to get a receipt and walk out the door. I was told that I had to sign at least 6 to 8 pieces of paper, and when I finally deny one or two of them, I was told that I could not take the merchandise after they had received over $100 from me in cash, of course I’m not happy because shopping is therapy for me. Wasn’t trying to sign my life away. Goodbye forever Ashley.🥴

Mary was awesome!

Great service love my furniture

very friendly went above and beyond to got me the right couch

Friendly staff and found what we were looking for right away!

What a smooth purchase! Picked out our sectional (Mary is fabulous) and scheduled the delivery. I got text messages every so often reminding me of the delivery day/time. I could track the delivery truck as it was driving all over Toledo delivering furniture on my phone. The delivery came right on time and the two guys were polite and careful. Our new couch is outstanding! If you’re in the market for a new couch, now is the time to buy at Ashley! 60 months same as cash and no money down! I have only positive things to say about our experience!

Friendly 5 star service. Excellent service very knowledgeable and helpful. Go check Ashley furniture out they will get you together

Mary at the Ashley Furniture Store in Holland Ohio was very patient, professional and helpful. I would recommend her to anyone and everyone. Thank you Ashley. Great customer service is hard to find these days. I appreciate you!

People here are great ! Tim is the best Highly recommend

Just went to Ashley furniture to look around and Mary the sale person who waited on us was very nice. i ended finding what I was looking for and got it at a good price. i would shop there again.

Jonny and Bob were great to work with and save me some money to boot. Thank

I was totally blown away with the service the products and the friendly people . The prices are spot on and the product very good . I will buy from Ashley furniture any time. Awesome place awesome service.

Great experience with the sales woman. She answered all my questions. Purchase was quick and easy!!

I have gone to Ashley Furniture for many years. The polite and knowledgeable sales representatives have always treated me with respect and consideration for my furniture needs. No matter what I don’t have it or the cause. The representative seem to always know a way to make it happen. Thank you for all you do I would recommend Ashley Furniture to anyone and they will help you find what you need.

Found a nice couch set for cheap couldn’t be happier

Great customer service and selection

The sales people were beyond helpful and kind! I highly recommend doing business with this Ashley store! The furniture is stylish and well made while being very reasonably priced. Thanks to all of them!

Had a better selection than most stores. Prices were reasonable as well. Everyone was very nice!!

Wounderful experience. Very friendly and professional. Thank you AF

Marry thee sales person was very helpful and showing us various option

Very great customer service. I love how they worked hard on making sure I got what I wanted for a great price. I'll definitely be back💜

My salesman was attentive and helpful.

They were easy to work with and went above and beyond for me I won’t go anywhere else

Wonderful experience there. Bought a new sectional for our new forever home❤️ Mikaela was such a big help and very honest when it came to selling. Would most definitely recommend!

They have a great selection. Friendly, helpful and not pushy. We get all of our furniture here.

Great service, enjoyable experience! Jared was very kind, knowledgeable and answered all questions that we had.

Very polite young man assisted us. We were a little disappointed that the item was not in stock & we have to wait 2-6 weeks.

Tim was friendly, knowledgeable and knew what I was looking for. I enjoyed browsing around your store and at the end Tim showed me a set that I liked and bought. Thank you Tim for your service.

Great, friendly service .

Like that you have more than 1 store to look at furniture. We were in Defiance saw one we liked but really wasn’t set on it. Went to two other stores didn’t see what we liked. We come to Toledo store and we found the furniture we really like and now can’t wait to get it home once we get moved in to our in place.

Up sell on mattress pad when you buy a mattress. Get one, pay for three and replace the used one as needed. Take it to a local ashley , they are a franchise and not part of the program. Take old nasty one back to the original store. Although still Assley they were sold and not ashley. Got the 1888 number to corporate and they hang up on you after 20 minutes. F. ING rip off.

Great service. Our sales rep (Mikaela) was very helpful and found what we needed quickly. Highly recommend Ashley Furniture.

Great service and great people to work with in purchasing our new furniture

I had a wonderful experience at Ashley Furniture in Holland! The designs and ideas they offer are truly impressive, and their customer service was top-notch. I was delighted by the variety of choices available and the helpful staff that guided me through the selection process. Highly recommended! 👍

Mary was very helpful and help us get the best deal

The sales lady was pleasant and easy to work with ( Mary). The young woman who handled the paperwork was very efficient( assistant manager). The price was reasonable… I am a happier first time customer.

Staff was super helpful & friendly Tim, Johnny & Mary and other sales associate I didn’t catch his name were all super helpful and friendly!

We couldn't find the right furniture this time.

Mary was very helpful and positive to deal with as was her manager and other staff members. Very fortunate to have discovered 2 great pieces of framed artwork that were also on sale!

Service was a little slow but it was good it just had problems finding my old account

The one time I bought a couch from here I found out shortly after that I overpaid by few hundred dollars and the quality was absolute garbage. I've tried to get my couches repaired 4 times through their service in two years and they have only ever sent someone once and it was a random guy that had absolutely no affiliation with furniture repairs. Random guy from down the street with a drill and an attitude. After wasting $2K on a pair of couches that lasted under 6 months before springs popped, fabrics ripped, cup holders fell out, and the backs of all 4 sections have broken "wood" and won't sit evenly, I will probably never go back to Ashley. Not a single child lives here and everyone sits respectfully and these things are still beyond unacceptable for the price. I wish I could refund them somehow but I gave up awhile ago.

Not one employee asked if I needed help. I walked the entire store looking for a couch and accent chairs and I was never acknowledged. Very disappointing and not impressed!

First and last time purchasing from this location. I was lied to. I was sold product that was not associated with my order. I paid extra to have old items removed. They refused to remove because I didn't bag the mattress up. The drives said store should of told me and when I called the store, they said it wasn't true. In either case, the driver jumped out of the car ready to refuse it anyways stating his truck was full. I have this on video and several other negative aspects of this on my ring doorbell. Sales rep has done nothing to make this right. Customer service refused to offer refund on removal fee. I have yet to see credit on parts they added and charged that werent needed. etc. Don't trust Tim, the store manager, or the customer service department. I will be filing a lawsuit Monday as they failed to honor there verbal and written commitments. Update: I have texted the number multiple times and been met with failed promises to have a manger call me. Four days later I’m still trying to resolve. At this point I have no choice but to revert to the court system for assistance. Think is this a company you would want to do business with? One that does not allow you to speak to a manager, one that will not call you back, one that you have to fight with to get your agreement honored.

John was professional, personable and very knowledgeable. He answered all of our questions and addressed all of our concerns. Tim came and introduced himself and was very welcoming. The entire experience was refreshing. We’re excited and waiting for our beautiful bedroom set to be delivered!

Great selection of furniture and sales staff are no pressure, friendly and, helpful. They're willing to give you a great deal from the get go!

Tim and Johnny were amazing! We will definitely be returning

Tim was so amazing. We just moved to Michigan (bordering Ohio) from Texas and needed all new furniture. He was so kind and funny-- kept the atmosphere lighthearted and was so charming. We loved hanging out with him. Johnny was also super nice and friendly. We will be driving back to Ohio for all our furniture just to work with them again!

Was quoted 1 week for a table I purchased. They never ever EVER answer their phones. No one can give me an update. I had to drive to the store to ask for an update on my Order and was told “now it’s July 9th” it’s now the 11th no phone call to pick up the table. Will not purchase here again, lack of customer service is ridiculous. I still have no answer on my table and was told 1 week to begin with I have no table at my new home. Disappointed.

I appreciate the service even though my lamps were discontinued I was assisted in finding some new ones and I am so happy with the choice Thank You again The furniture selection is great the quality of Ashley furniture is outstanding

Found what I needed right away. Sales lady was super friendly and helpful.

Mary and Tim are the absolute best to buy furniture from! They were so helpful in showing us different options with mattresses and going over ways to arrange the sectional we chose. Thank you for making it enjoyable!

I was a difficult customer, the reason is my Wife and I Bought so much furniture in the last few years and it all fell apart. Our Sales person at Ashley and their manager listened to all of our needs and they accommodated us to the best of their ability. We found a set of furniture that we loved. We would definitely recommend friends and family there.

I buy all my furniture from Ashley. I love them and they have great customer service.

I went in Saturday and walked around. I decided on the coach I wanted. I came back on Wednesday to purchase. The furniture was ready to be dropped off a few days later. Tim really didn’t have to sell me because the furniture is affordable and good quality. I actually appreciated the fact I wasn’t followed around the entire store until I purchased something. Sometimes buying furniture can be like buying a car. But my experience at Ashley was not like that. The atmosphere was very pleasant and relaxed. Tim was patient and answered all of my questions. I’m looking forward to buying more furniture in the future from Ashley Furniture.

The sales staff was very friendly and helpful, even through having their internet and phones down. Problem is, I spent $1800 a week and a half ago and can not get ahold of anyone for an update on my furniture. I have called the store a few times and no one answers the phones, I called the customer service number on my payment confirmation and could not get anywhere with them. Guess I will have to stop in to see what’s up…….

The sales representative, Linda took her time with me, moved furniture so I could see the tables and chairs next to the couch. She helped me ask myself what combinations looked best and what will look best in my space. She saved me money and made the checking out so easy. I can’t wait to see the furniture in my space in a few weeks when I move in!

Everything he done and polite and treated me with respect I would go back there.

Excellent service would recommend anyone looking for furniture! Very knowledgeable & welcoming from the time we walked to the time we left.

Great experience at this store. We worked with Jared.

Purchased the Furniture Care PROTECTION plan for an additional $249. In less than a year the leather recliner tears. I submit the online claim form twice through their website (one week in between) and get no response. One week later I call the 800 number and actually open a claim and upload photos to a provided email address (I had already uploaded the photos 2 times on the website). 3 weeks later still no response. No one sits in the chair over concern of it tearing further.

Purchased the Furniture Care PROTECTION plan for an additional $249. In less than a year the leather recliner tears. I submit the online claim form twice through their website (one week in between) and get no response. One week later I call the 800 number and actually open a claim and upload photos to a provided email address (I had already uploaded the photos 2 times on the website). 3 weeks later still no response. No one sits in the chair over concern of it tearing further.

HORRIBLE COSTUMER SERVICE, they offer 0 help, no resolution ever gets made. My order was placed weeks ago and they processed it wrong and I still can’t pick it up (COMPLETELY PAID FOR) due to their negligence. Waste of money, anywhere else is better.

Johnny was great to work with, knowledgeable and helped me find exactly what I wanted. Would definitely recommend shopping with him for quality furniture at a good price.

Terrible customer service!!! Do not buy the warranty, they don't stand by it anyway!! Been trying to get my recliner repaired since it was delivered defective in April!! Have called 3 diff phone numbers, went to the store twice still no resolution!!

My husband bought a powerlift recliner 5 months ago & the motor went out. He called to get it repaired & he has to wait 10 more days for a technician to come to our house & look at it. The chair is under a 5 year warranty.He is handicapped & cant get up out of chair. He's currantly using his wheelchair to sit on but it is very uncomfortable being a dialysis patient with spinal stenosis, diabetes, heart failure & is very weak (uses a walker) I hope someone from Corporate reads this message & can help him out soon.

Helpful, not pushy salespeople. Fair pricing and quick 10 day delivery.

My order did not go as I had originally planned; however the store manager, Bob, worked with me in providing a solution which was greatly appreciated! I highly recommend this store. I purchased the olsberg couch and oversized chair with ottoman along with bolanberg end table. Love it! My living room is now complete!

Back ordered 3 items out of 13 without any notice from an order placed on 2/12 and delivered 5/26. Now placed us in tenuous situation as short term lease to start on 6/11.

I ordered a new bed frame and headboard in December of 2022, received it January 2023. By February, 2 support beams on the foundation of the bed had cracked causing the bed to have a dip. I contacted Ashley Furniture since this was within my warranty, to have the part replaced. I was told the part would be ordered and they could send someone out in a couple of weeks to fix the issue. It’s now May 2023 and I’ve yet to have the issue resolved. Every time I call they give me a different date of when the part will arrive. Went from the second week of May to the end of May and now I was told it wouldn’t be until the middle of July! Im beyond upset due to the fact I’m unable to sleep on my new bed because that would would void my warranty of my brand new mattress because “you can’t use the item if you don’t have the proper parts” — words from a woman in their parts department. Also, it would be extremely uncomfortable. I have called corporate for assistance because at this point I want my money back. I can’t believe I have to wait 5 months on 2 support beams. Worst customer service experience!

This is the worst store you could possibly buy from. They complain that their computers are slow, They don't get back to you when they say they will, They take your money quickly, Pressure you to buy their outrageously expensive warranty, They know nothing about what's going on with the deliveries even though they tell you they do when you purchase, You can't get through to them on the phone unless you talk to someone in another country across the ocean, hpalf the time you try to call them at the store customer service says they can't connect you, delivery is the worst, They text someone else's address and phone number to your phone , everything is a mess. There are way better stores to purchase from, such as value city, The Granary in Findlay Has much better quality furniture, delivery and sales people. Definitely would not buy here again ever.

Everyone was so knowledgeable and helpful! Deja definitely knows her mattress knowledge! Will come back always!

Mary was so helpful, so kind, and amazing! My kids loved it here as well Tim made ballon characters for them to enjoy while we looked around the store for a bit ! They were all so kind and I Definitely will be back again to make more purchases in the near future !

We were greeted in a friendly manner but also given alone time to check out pieces of furniture. Mary, the sales lady, was very nice and informative. Also the sale manager Tim stopped and said hello and was extremely helpful. We did purchase two pieces and are excited they will be deliver in approximately a month. Made of steel bases so solid built.

I would lower it to zero stars if I could. Since the last review Ashley has continued to ignore my emails and calls. I contacted the Better Business Bureau and they contacted Ashley Furniture repeatedly and got no response. We then contacted the Ohio Attorney Generals Office and Ashley has yet to respond to them. We did learn from the Better Business Bureau that this Ashley Furniture location has the lowest rating given thru the BBB. Their rating is an F. Avoid this store and these crooks running it at all costs.

We had a very nice experience and were very happy with what we received for the price. Would highly recommend and will definitely return in the future for any other accommodations we may need

I purchased a mattress at this location with recommendations from others. I received excellent customer service and better pricing on a Tempur-Pedic. Mary was so helpful in directing me to try all of the different models before choosing the right one. Everyone was so helpful and nice at this store. I'll definitely be back.

Excellent product knowledge. No pressure from sales people. Friendly employees. Sales staff quite willing to help each other. We weren't 'sold' anything. Leslie just showed us what we told her we wanted. Overall good experience.

Very easy to work with and a perfect deal as well.

very knowledgeable and friendly staff.

The Ashley Furniture in Holland Ohio is the best location. Mary is by far one of the best sales people I know. She is not pushy and makes things easy to purchase. She helps you without making you feel like your just a dollar sign to her. We will continue buying from her and Ashley Furniture in the future. Penny Thomson

Quality, prices and large selection. The Ashley store rep was very informative and patient. Great shopping experience without feeling pressured!! Will be back for more furnishings.

Very helpful and friendly staff, and customer service

knowledgeable staff, helpful and friendly.

vary friendly a hopefully with getting my new bedroom outfit at good price

Friendly service, timely availability of the furniture, and timely delivery services.

Mary was amazing from the phone calls to the in person service. She was very helpful, knowledgeable, accommodating and very much appreciated.

Great experience today Staff was amazing

variety, friendly staff.

Having issues just months after we purchased our sleeper sofa and matching chair. We ordered this on December 2nd and delivered in the middle of January. The issues are the popping in the arms of the sofa and chair and the repair company you all have a contract keep pushing us back or coming and starting a project and then saying they have no time and we need to reschedule for a different technician later. The BIG issue is why are we having such a problem with BRAND NEW Ashley furniture??? I have called everyone except the CEO of Ashley with no success.

We bought of ashley set in December got i in January already had the ppl that fix their product 3 diffrent times already still not fixed keep getting the run around no return policy.after the second guy came out he had to rip my furniture it is no longer new this company is all i would buy but not anymore very disappointed in this company wont buy from them again tearing up my credit card

One of the easiest stores to work with when buying furniture. Not much high pressure sales tactics. I typically buy my furniture out right so there are no payments so I am not sure how the payments work or if they're easy to make. The sales people at this location were all very friendly. Tim was great at finding exactly what I was looking for. He listened to what I wanted, what I liked and didn't like. He heard my concerns and circumstances and he showed me exactly what I was looking for. Overall it was a great experience and I highly recommend this location and Tim!

I just purchased a living room suite in November. Johnny told me that he would be in on Sunday, so I came back today with my son and my niece to get them set up with a living room outfit...Great price and great service

I've worked with Johnny at Ashley in Holland very courteous, helpful, and friendly! I can't wait to get my furniture 😊

Very helpful and professional!

Leslie was very helpful in helping me look for a recliner

The women who helped us seemed to be very clueless and did not explain anything at all and was very short with her answers when we had questions

Mikaela was a awseome employee and did a excellent job at helping me with what i was looking for

Mary Stinson and her manager Tim were awesome!

Tim Hurlbert was very personable and helpful.

Our whole experience from start to finish was great. We worked with Mary and she was so kind and very helpful. She gave us our space to look around and answered all of our questions! We are so excited to recieve our furniture and will definitely be going back for future purchases.

I had excellent service from the minute I walked into Ashley, to my delivery today. Everything was well-communicated to me, I got a great deal, the salespeople don't stalk you around the store, and the delivery team was cautious and friendly!

Beautiful furniture! The three delivery gentlemen were in excellent! Did a great job maneuvering things into house.

Jared from the holland ohio store was great. Delivery guys were very nice n came back same day to replace my broken mirror

Most everything was good . Salesperson Asst. Manager Delivery men The only thing I don't like is your phone system . Your is NOT customer friendly. It also not a very good way to service a customer.

Great product and great sales person!! Mikaela is the reason i made my purchase on the spot! Go see her, she’s great!

Very professional! Salesman very nice and thorough. Delivery went great!

Best selection of furniture we found. Good quality pieces and reasonably priced. Linda was a great help and delivery was worth every penny! Will definitely be purchasing from Ashley again!!

Linda was very friendly, helpful and patience with me. Answered all of the questions my husband and I had.

We had a great experience at Ashley! Mikaela welcomed us as we walked in & assisted us with our purchase. She was extremely helpful & friendly. We'll definitely go back when we have a need for more furniture!

Great selection and knowledgeable staff.

It’s the horrible customer service that is the problem. The representatives at the call center are ill informed and reply from a script. Two of the three sets of bedroom furniture that we bought were delivered damaged. I called customer service several times. It was very difficult to explain to the representative what the problems were (several) as I am not a technician but on one of the calls a date for someone to come out was scheduled. Two day before the technician was scheduled to come out, I received a text stating that they had to wait for replacement parts and would call me to schedule when they came in. So now I am waiting. And here is one MAJOR problem with customer service. They know they are being recorded and at the end of the conversation they asked if I would participate in a short survey to which I said yes. On the two calls where I was frustrated with them, they hung up on me after the conversation, eliminating the chance for a negative review.

Ashley’s in holland has a great sales team. I walked out with some amazing deals. The delivery and set up was fast and flawless. Very nice and friendly service. I will definitely be back to buy more

Perfect, the bed set was out up n under 15 mins plus the guys felt like family they got the job Donne and I was very very satisfied with the set up they did thank you I look forward to seeing you guys when I grab my sectional

A month ago, we went to the spring meadows store and looked around. Mikaela offered some assistance and a business card. We unfortunately left so we could look around at other stores. Needless to say we really only liked what we saw at Ashley furniture. I reached back out to someone we only seen one time, and of course Mikaela answered my messages in a timely fashion. She answered all of our questions, and set us up by phone/email as we could not go in to the store. We can not wait for our new furniture in our new home

very nice delivery, the 2 young man were awesome!

Great selection and very helpful sales people!

Very friendly and engaging staff that made the process easy!

The best customer service! Everyone is welcoming and very helpful. Bob, the store manager was very inviting. Purchasing from this store was so simple and easy! Would come back again.

I do not normal have negative things to say/post but I'm pretty disappointed in Ashley Furniture and will not likely do any more business with them. 8 years ago I purchased furniture and a warranty. The warranty was if I didn't need any repairs for 5 years after the 5 years I would get 200.00 in store credit with no minimum purchase amount. The company has since been bought out so the new company changed the terms on me. I went to go purchase some wall art thinking I could use the credit only to find out that now I have to spend a minimum of 500.00 in order to use the warranty. Spending 500.00 is easy sure, but that was NOT the terms of my original contract. My original contract did not have a minimum of 500 spent in order to use the 200.00 credit.

They were nice but didn't find anything I liked.

Everything went like clockwork. Great selection and Mickala was great to work with.

Great selection, pricing, and service by Lamea. Highly recommend!!

Very helpful and i found everytging i needed amazing coustumer service and i loved this experience it was amazing 10/10

Excellent service always with Johnny & Savanha. ❤️

A+ shopping experience! Lamea was amazing! Love that she shared a little of her family history and very caring!

Customer service was good. Her name is Linda. Pricing was good and financing generous. Now just waiting on the delivery experience. Hopefully that will go good as well. Will check back in when delivered.

Outstanding customer service

answered all questions, delivered in a timely manner, good quality furniture for the money.

Johnny was fantastic to work with when we ordered our bed! Also, Becky (the operations manager) helped us with our warranty claim and was so kind! Great people at the Holland store.

Furniture was nice walked though the whole store twice and never got talked to while we watched everyone else easily get attended to

We bought a new bed room set from Ashley. Very nice furniture. It was delivered today. The delivery guys were excellent and completely installed the new furniture.

Wonderful job lot helping me with good team and faithful! Very Happy for new furniture and great prices!!

Started out having a great experience, however things sure did change. I am so disappointed with how things were handled. Received a call that my furniture was in, told the delivery that I was not ready for it yet so I rescheduled. About 2 weeks before my delivery received a call that my furniture was not in. I went to the store and noticed that the display of the furniture was no longer there. I questioned the Asst. manager and was told that I was not getting the display. I questioned why I was told all the furniture was in and then it was not. They could not answer my question. My order came in 3 different delivers, When the mattress's arrived for the king bed they were 2 different styles so 1 was higher then the other. when my other furniture was delivered(which was supposed to be the rest), the ottoman was missing, the night stands were delivered without the feet or hardware. The delivery driver sent a message which I read, I contact customer service and the Asst .manager sent an email regarding this . After 3 weeks of no response I called directly to Ashley Corp. spoke to customer service and she could not find my order so she reordered the items missing. After an additional 2 weeks of nothing being delivered I called again and was told there was no order. The lady I spoke to placed the order again. I did finally receive everything. I should not of had to call or go to that store as many time as I did. I left messages at the store for the manager to call me never received a call. If you are looking for great customer service this is not the place I would not recommend. The furniture is very nice, not so sure the trouble was worth it.

I would never, ever purchase anything from Ashley Furniture ever again. The customer service is absolutely horrible. We purchase a room full of new furniture in October and they brought it in two separate deliveries. The last thing to be delivered was 4 pieces for our entertainment center. It arrived to our home damaged. The delivery guys noticed it right away as they were unwrapping it in our living room. The door was broken on the left side. We are unable to utilize that space because if you try to open the door it falls off. It sits crooked when closed, so when it is closed you can see that it is damaged. The delivery guys put a call in about it while they were still in our home. We were told that we’d get a call from Ashley within 72 hours. After a week and half or so went by and we still had not heard from anyone I looked up a number and had to call them to which we were told we’d get a call to schedule. Once again we had to follow up. Finally a repairman came out and looked at it. We expressed to him that since it was purchased brand new but delivered broken we paid for brand new, I damaged furniture and that is what we expected. we did NOT want a repair, but a new piece. He said he’d take care of ordering a new piece. The door on the other side was not broken but also hung somewhat crooked so he looked at it also and determined that he could not make it hang properly because the door was not perfectly square so he was also ordering a new door for the other side. That was 5 weeks ago now and we still have a broken price of furniture which was delivered to us like that. We have made numerous calls, texts, emails and no one is taking care of this. We are on week 8 overall dealing with this. We reached out to the Toledo store manager, Bob and after a couple weeks of nothing got in touch with his District Manager, LaTasha who assured us that she would get this taken care of. Now we get a text from someone in repairs to schedule a repair. NO. Completely unacceptable. We paid for a brand new piece of furniture that should have been in perfect condition, since it was delivered to us broken we just want that one piece to be replaced. Apparently this awful company does not understand that what we are asking is more than fair. DO NOT BUY FROM ASHLEY because they will not take care of their problems. It is absurd that they treat customers like this and have an utter lack of communication and customer service but are even still in business.

Great staff!!

Lots of miscommunication issues. They want to deliver mirror one day bed set another day and so on. Pay upfront cash and miss all the holidays for not having the items in the house. I know this is the issue with industry but at least proper communication might help a bit. Stay away

Was told it would be 4-16 weeks for shipment AFTER we looked at stuff for an hour 🙄

Ashley Furniture is a joke at this point. We ordered a sectional with an ottoman on 10/1. We were told by the store manager that it would be 6 weeks and they have not been having issues with delivery times. Well, delivery got bumped to 12/10. I called to check in, and now they are saying the week of 12/19-12/23 and they schedule deliveries a week out. We are hosting Christmas at our new house, so we need seating for people. We asked for partial delivery, and they said they can't deliver part of the sectional but they could deliver the ottoman. THE OTTOMAN, WITH NO COUCH. This is a joke. We had a much better experience at Appliance Center in Maumee for our last couch, and will not be shopping with Ashley Furniture in the future as they are unapologetic and not providing any real solution for this delay. We also paid in full up front, and they are not offering any discounts for this poor service.

Delivered king bed damaged won’t respond to get fixed or won’t let you return it. How does this company stay in business?

King bed delivered damaged driver took photos and said someone would call us in a couple days. Did not happen now I call them and they want to send someone to the home to try and repair damaged bed. Should have never accepted delivery. Would not recommend this store to anyone.

Extremely unsatisfied with Ashley and I will never buy from this company again. Bought a new bedroom set for my wife on our anniversary months ago and still have not received the bedroom set. We were given at least 6 different delivery dates have had terrible interactions with customer service. Extremely unsatisfied.

Ordered this futon with usb ports online. Absolutely love it! Thank you Aaron Rosen, my online salesperson, for all your help! You kept me in the loop every step of the way. I would happily reach out to you again for future purchases.

I purchased a mattress along with a adjustable base and was told they would be delivered on November 11th, 5 days after purchase. I called to confirm delivery and was told my base wouldn't be here till mid December. When asked could I cancel the order for the base I was initially told they wanted to check inventory to see if they had another one if like available but if not that yes I could. When they called back I was told if I cancel the base they would cancel my whole order and charge me arestocking fee even though I haven't received any of the order and was clearly lied to do the saleslady would get her commission. At this point id rather pay the restocking fee then give this business my money.

Absolutely do not go to this store. Nothing but lies from the store manager to the distribution center. We ordered $12,000 worth of furniture and didn’t as much as get an honest update or any communication about delivery. They were completely aware that we were moving into an unfurnished townhouse. Months later, and multiple lies, false promises we cancelled the order. Do yourself a favor and do not even step foot in the place. Jim and Gail

Overall awful experience, we will not buy from Ashley again. At store 3 hours and our order was written down incorrectly by our salesman, Tim H. (missing a bookshelf we wanted to purchase) and then due to computers being down, was then entered electronically incorrectly (missing 2 sweater chests plus bookshelf). We paid for delivery and set up of our furniture (should’ve received 2 twin beds with drawers underneath, 2 mattresses, nightstand, 2 sweater chests and bookshelf) and we did not receive sweater chests or bookshelf then (9/27). When I called Ashley and spoke to Becky within an hour of delivery, they did not have sweater chests or bookshelf on their electronic order but luckily I saved written order from store that noted sweater chests. This is when I also noticed that bookshelf was not written on order at all (salesman has bad handwriting and I had to text a picture to office staff for them to even try to read it for me). I also had to spend 25+ minutes trying to find bookshelf we wanted on website to text a picture as well since name was not written down. Our salesman, Tim H., was not in store that day and we were told they would talk to him to see what could be done and someone would reach out to us. Called the next evening at 6:30 pm and spoke directly to Tim because I had not received a call, and he said he would look into it and said he would follow up with me to let me know what could be done. I still had not heard a single thing from anyone at Ashley by following week but we received text message about delivery on 10/2 or 10/3. On 10/4 at 1:50 pm I reached out to store again to inquire about why I had not received any follow up call about what was even being delivered and spoke to Savannah about issues and requested to speak to a manager. She said store manager was in that day and took my phone number for a callback and I never received a call. We scheduled delivery for 10/18 by text due to needing furniture asap so we can clear a room to start setting up a nursery. Still have not heard anything from Ashley. Have tried to call multiple times myself (since I was one with all info) but due to my work schedule I wasn’t able to call a lot during their business hours or wait on hold. My husband has also tried to call a couple times and has gotten no answer or busy signal. I also addressed issue of the beds being put together incorrectly and my husband having to completely take apart and redo both. We also are left with 3 legs in each drawer that we have no idea where they go and we were given no directions for or even told about. Delivery on 10/18 was only 2 sweater chests, no bookshelf, and one of chests was damaged so now back to still not having our entire order and absolutely no follow up from Ashley. I work in retail and understand being busy and mistakes happening but the complete lack of follow up with me at all is unforgiving. I was never rude or mean and was patient waiting for follow up, knowing that they’re busy (I’ve been yelled at too many times myself to be that type of person) but the complete lack of customer service is astounding.

I have had good luck with quality funiture from this location. I would highly recommend Johnny. He is the full package- knowledgable, friendly, not pushy and has great ideas to help you maximize your purchase.

My husband and I have been loyal ashley furniture customers for years. We purchased two living room sets in may and the day they delivered our furniture the storage ottoman had a huge stain in the top cushion. We called to have it replaced and yes they did come out to bring a new top but the guy cleaned it and said it’s best to use their cleaning solution because it takes too much time to replace the top. So they left the top. And now within only few months of owning our furniture, three of the cushions have started pilling on our sectional. We aren’t hard in our furniture it’s just me and my husband that sit I them. They told us with our year warranty if any problems they would replace anything. Well we called the Holland store in Toledo where we purchased them and now they say that they aren’t able to replace the cushions. Which this is so unacceptable. We waited almost 4 months to receive our furniture and with light use they are pilling and they should replace the three cushions. Where is customer service anymore. We spent $30000.00 on this furniture and we should be told absolutely we will replace those for you to keep their customers happy. Such poor customer service. We were patient when we had to wait so long to get them and what is wrong with them nit wanting to keep their customers happy on just replacing cushions?!?!?!? Everyone works so hard to to have nice things and we were so happy to be able to order new furniture for both rooms. Piss poor customer service when we’ve been long standing customers. They want to do all they can when your looking to buy but once you do they could give two sh@&$ about the after care and problems. We won’t let this go , as they should be more than happy to honor our warranty as they told us in store if any problems they would take care of it. They’ve lost a customer from us and also our family members who’ve purchased there before are aware and will be going else where in the future! As many people as I can spread the word to about their terrible customer service I will make sure that others are aware!

I am regular with Ashley not only in this store location also with the globally ones. However, professionalism is the most important thing that any business must need. The sell man that was Tim is not professional at all. He must understand how to deal to costumers. He was trying to make a laugh on me. Also, he tried to be funny and he do not have too. Honestly, one employer will represent the whole Ashley. There are many professional furniture store in this area which are much better than this place.

Our salesperson, Jayce, was super helpful. He was available when we needed him but did not pressure us while we were trying to make our decision. We would definitely go back and to this location for future purchases.

Sadly to say but my husband and I have had nothing but problems from the moment we started with Ashley picking furniture and here we are now a month later and we still do not have our furniture. This has been the worst nightmare ever and we will never return to the store again. Gracie, who was our salesperson though was fantastic and very sweet and went all out to help us pick out the furniture but when it comes to having it delivered they don't even tell you that it is in and ready to be delivered. We had to keep calling Ashley to check on the status and they kept telling us that part of the order was in but not all of it. A couple weeks later still waiting we decided to call again and they said it's been sitting there and they gave us no phone call to let us know that it could have been delivered. Then they give us a delivery date and then it doesn't happen. Totally undependable so we had to find our own delivery man to pick it up. When you call the warehouse they do not answer and if they do by any chance answer they hang up on you right away. Definitely not a place to buy furniture.

My experience with Ashley Furniture gets a 5 star. My sales person Johnny was very helpful and did not pressure me. He spent a lot of time answering all my questions. I did not buy that day. When I made my decision to buy at Ashley’s I wanted to make sure he got the credit for it.

My husband and I are new to the area and came to the Ashley Homestore in Holland OH! Johnny Feher greeted us warmly and invited us to browse and gave a brief tutorial of where things were located! We appreciated the opportunity to browse at our leisure knowing he was around to answer our questions! Which he did!! He made our shopping experience stressfree and pleasant! We will definitely be back and look forward to relaxing on our new sofa and recliner! Beth Toledo OH

Tim was great to work with. Didn't pressure or rush our decision on living room furniture at all. Would highly recommend shopping here/with Tim!

We received excellent customer service from Johnny and Tim! Both were very friendly and personable and helped us make a couch purchase that is ideal for our family!

Very helpful & anything she didn’t know she asked someone that did know to make sure the info I got was correct! Thank you Mary!!

Johnny Feher is the perfect definition of a what we looked for when being approached at your store from a sales representative. He listened to what it was we were looking for and gave us the time and space we needed to shop comfortably without hovering over us. When we had a question he was easy to find and very knowledgeable, because of his expertise we found and purchased the dining room set we have been searching for, for many months. If we are ever in need of additional furnishings we will definitely choose Johnny at Ashley HomeStore.

She was professional and very helpful. Directed us right to what we were looking for. Also had useful information concerning product.

What a great place to shop with wonderful employees I have to say my sales person Johnny was so helpful and had lots of patience with me which he needed it lol. I highly recommend doing business here please ask for Johnny, I have to also add that Tim (manager) was also very patient and helpful. Now I just hope my 2 bedroom outfits I purchased come in on time without any issues!

Tim was a joy to work with as we shopped for furniture. He was very helpful, attentive and kept us laughing with his good sense of humor. We bought a lot, laughed a lot and enjoyed our Ashley experience.

Tim was a great help! Super friendly! Highly recommend shopping here

The family and I went to Ashley at Spring Meadows to buy a recliner sofa. Tim Hulbert assisted us and we have to say, he made us feel comfortable while looking for options. He went the extra mile by making sure our kids were having fun too. On top of that, he gave us a great price and a great sofa we all feel satisfied. Excellent service, highly recommended!

Definitely recommend getting your furniture/beddings from here! Ask for a nice wonderful woman named Kalyn. She took her time and even stayed over her shift to make sure I was satisfied … her customer service was by far the best I have ever received. Made my shopping process a success could not have done it without her.

Tim was an amazing person to work with. He helped us get everything we wanted and more. He helped entertain my 5 year old with his ballon animals and his funny jokes. He was a very fast worker and made the experience great!!

Tim was excellent! Everything he did for us from recommendations, to pricing beat what we would have even thought possible! No pressure and made it easy.

Tim was a great salesman and took the time and was very friendly and fun to deal with. AWESOME PERSONALITY!!! Thanks Tim for all your help.

Tim was an excellent help in picking out a mattress for my girlfriend and I. He was very informative and did a great job explaining what to look for. As a 6’5, 300 pound football player, I am glad that Tim was able to point us in the right direction towards a great nights sleep! If you are looking to purchase furniture, do yourself a favor and ask for Tim!

Tim was the bomb.com! Furniture shopping is never fun, but his candor and personality made it fun from the very beginning. We definitely will be coming back sometime just for Tim! (PS, he is in fact the most boujee floor’s person at Ashley!)

So we purchased close to $7000 worth of furniture and they send a broken nightstand with our partial order most the glides were broken. We could not obviously tell that it wasn’t functional until we unpacked it so Ashley furniture said they will not replace the brand new broken nightstand. They kept stating that it is a service issue and they can’t replace it I basically have to wait 2 weeks to have the items shipped to me and then wait another week or two for a tech to come out and maybe fix this brand new broken nightstand when they could have just replaced the whole nightstand which I though would be the right thing and more appropriate thing to do. So we will not be shopping there due to how they decided to handle it. If you purchase anything unbox it and inspect everything before you sign for it that way if something isn’t right you can send it right back

Being a young guy and in sales, I know how some people can ignore those they don’t think will purchase. After shopping for just a few minutes, Kalyn came right up to me with a smile. After showing me products for over an hour, I ended up getting multiple pieces of furniture. Kalyn gave me a great deal and I am super happy with my experience!! Would definitely buy again and highly recommend her.

Kalyn was an amazing help!!

Tim was EXTREMELY helpful. Very knowledgeable on the products, and went out of his way to find us other things that weren't advertised on the floor. I highly recommend Tim and Ashley furniture when replacing your furniture. We have been purchasing Ashley furniture for several years now, and we are VERY happy with the product.

Tim H was great

Bought a $800 wood table, it cracked within six months.

Wonderful service!! Very knowledgeable!! Went over and above!!

Had a very pleasant experience with the sales associate Tim Hurlbert this evening. My Father and I went into Ashley Furniture with a strong idea of what kind of recliner my Father was looking for. We had already picked one out at another place but thought we'd give Ashley's a quick peak. Well Tim meet us right at the door with his pleasant, professional. and friendly personality despite us walking in about 25mins before store closing hrs. Tim went above and beyond than any other furniture sales associate I've ever dealt with in the past (which has been quiet a few). He asked appropriate questions like inquiring about any possible health issues to consider, yes the dog has to sit with him..lol. and other unique factors do he could tailor a range of good, better, great, and best options for my father that also met his own personal wants. Tim and the staff stayed after hours to close out on the greatest recliner, sofa, and loveseat that meets all of our families needs (including our fur babies). Thanks Tim for your stellar personalized service with a great smile!! And a side note, I truly appreciated and loved my animal balloon you made me!! You're fantastic!

Tim Hurlbert was our salesperson and was very knowledgeable of the furniture. Very personable and made you feel right at home. Answered all questions with direct answers. Everything made sense. We left there with exactly what I wanted and Tims presentations of all options truely made out decision easy. Thank you Tim for your patience and giving us our best options for what we were looking for. No need to check elsewhere.

Tim was very helpful and made the shopping almost painless.

Lots of options to choose from if you can find someone to help. Ashley used to be my go to place but the prices have gone up and the service has gone down.

Found a great bedroom set for my son. Tim was extremely helpful and went out of his way to make us feel comfortable. Even made some balloon animals for my kids! Coming back soon to get my new couch😎

Worked with Tim Hurlbert today and it was a blast. Courteous great service. Would recommend Ashley for sure. Thanks Tim!

Linda was very knowledgeable, personable and professional. We visited multiple furniture stores and came back for the quality and her customer service.

Kalyn was awesome! She found us the best price and answered any questions we had. We will definitely be back in the future.

Our first time in this store and won't be out last. Tim provided great customer service and was a pleasure to work with from start to finish. Looking forward to receiving our new furniture!

I went in completely unsure of what I wanted. The sofa and loveseat I ordered at a different furniture store I had delivered and I did not end up liking it, so they are going to pick it up. Grandpa Tim helped me and made me feel completely comfortable and not pressured at all. He listened to what I liked and found the best furniture for me. He also helped me with end tables and told me not to rush into getting anything else right now. Just wait until I see the other furniture in my house then get more if you want to. I liked the no pressure feeling I got from Tim. The only thing I am now concerned about after reading some reviews is that I paid cash for my whole entire order and now I'm worried about if my furniture will come in when I was told it would or what if it gets discontinued??? I'm really concerned now about the money part of it.

I arrived at the store and was greeted by a sales person. In the process of purchasing my items I was told there would be a delay in receiving the product. I was told don’t worry about the 16 weeks you should receive the product in 2 weeks. I went through with the purchase. I was promised three times that I would receive my furniture. Four months later, I am informed I will receive the furniture in July. It has been lie after lie. Who would agree to purchase furniture in November to receive in July. Well, maybe November I can’t even trust Ashley Home Furniture will have my product in July. The contract said you are permitted to cancel your order in 20 weeks. It was 20 weeks and they want to charge you 25% to cancel furniture you are not going to receive for 4 more months maybe. Jason at Ashley Home Store Holland is the worst manager I have ever worked with. He had no interest in listening to me or helping me. Customer Service is not a priority for him or this store. They lie to you and tell you your furniture will arrive sooner than 16 weeks just to lock you into a sale. Please consider alternative furniture stores that are honest and want to take care of their customers because this store is not interested in customer service.

The Sales Associate(Candy Prentice), was Super Friendly, and helped match dressers to the entertainment stand. She was also helpful in working out great package deals, and price matching.

If you want a knowledgeable patient courteous sales person go to Ashley furniture at Spring Meadows and see Lisa. She took extra time with us because of my husband's medical issues he walks slow and we had specific furniture needs. She went over and above to help us get what we were looking for and gave a great price. Thank you Lisa your awesome!

I would Like to Thank Mr . Tim he was very professional , helpful and full of laughs I'm grateful with my experience

Tim was great, had some good laughs and had a vast knowledge of the furniture in the store. Helped us pick out a great set and gave a great deal on what we wanted. Will return in the future for sure

Loved my experience, Candy helped me through every step of my buying experience and gave me a good price to walk out with. The store is very clean and full of helpful, friendly staff to guide you through. Very satisfied and will be recommending people.

Johnny was my sales associate today & made my experience enjoyable. No high pressure sales, just helpful & available for questions & guidance. I will be recommending him to my friends & family!

Lisa was so helpful and gave me a great deal!

Grandpa Tim was a great salesman! He was extremely knowledgeable but wasn’t pushy. He made sure our purchase was exactly what we needed and at a price we were happy with!

Tiffany has always been great to work with, makes shopping easy!

Tiffany was easy and excellent to work with.

Tiffany was pleasant and personable. She was very Knowledgeable with any questions I had

We spent lots of money here. Great product. We bought a Living room, formal living room, 3 bedrooms, and some decor but for some reason we can't get this wall art ? I thought everything on display was for sale !

We worked with Tim! He did a great job helping us find what we were looking for. He was helpful without being pushy. Thank you Tim! We even enjoyed his bad jokes!

Tim was a absolute pleasure to work with. He understood what we were looking, got straight to the point and got us exactly what we wanted

Tim is the absolute best!! Not only did he help us pick out the perfect couch, but also entertained the kiddos with balloon animals.

Store was very well set up and clean. Jayce was very helpful and knowledgeable about the different mattresses and was able to help us out tremendously and we ended up going ahead and buying a mattress.

Cindy Prentice is the best! Thanks for all your help! Highly recommended

Tiffany is an amazing sales rep.....if you go to Ashley's ask for Tiffany!

Tim, great guy, really knows his furniture, jokes are great and as old as he is!!!!! Wonderful experience!

If I could give 5,000 to Tim I would! I came in very unsure of what I wanted and needed to best suit my apartment. He gave me several options of Queen bed sets that I loved. He made my decision super easy and was very patient with my indecisiveness. On top of all of that he has the best grandpa jokes! I will definitely be back for future purchases with Tim!

So most of our furniture is from Ashley Furniture, the last time we went we dealt with an amazing salesman, Tim Herlbert, this time we specifically asked for him again! Not only is he helpful, he is funny and down to earth, he asks questions and listens to our concerns and questions. This time we bought a new sectional, dining room table, and a bedroom set! Thank you Tim!

Nice young man tried to help me, but I didn't find what I was looking for

Have had the worst experience here since July...the only reason I continue to shop there is because of the employees have been trying to get a mattress delivery for going on two months now very disappointed

Nice selection, but the staff is VERY pushy, we went in and were immediately asked if we'd been in before, my husband said yes, and we were just looking and didn't need any help, the guy kept asking us questions, how long ago had we been in, who had helped us, etc. until finally my husband had to threaten to leave if he didn't stop bothering us, then the salesman got all defensive saying he was just doing his job. The furniture looked nice but we'll never go back because of that experience.

Candy was very helpful and very kind! We are very happy with our purchase :)

We had an amazing experience. Jayce was so helpful and made the process so easy and painless. We will definitely be coming back. Thank you!

Polite, fast. Listened.

Jayce was very helpful in getting us the ottoman that we wanted, he was straight to the point and got us in and out in no time! Thanks for the great service :)

Tim was an awesome help. Very friendly and wonderful with our kids. Definitely was a tremendous help.

My wife and I visited Ashley furniture in Spring Meadows today looking for a recliner and mattress. Tim Hurlbert was our salesman. Not only was he very friendly but very knowledgeable. We tried a variety of chairs and beds until we found the right match. I would recommend him to any one who is uncertain of what to buy. We were pleasantly surprised with the choices.

Candy was the best sales rep! I recommend her to help you with your furniture purchases! Great customer service!

I was at the Ashley Homestore in Holland today and purchased a dresser. The name of the salesperson that helped me with my purchase was named Linda. She offered information concerning my purchase and gave me ample time to make my decision without pressuring me so that she could make the sale.

Linda and Tiffany were amazing. They helped with everything we needed and made the process so easy. Thank You lovely ladies again

Beautiful show room, big selection, great staff very helpful, Josh waited on us he was very helpful

Fantastic experience with our sales rep Linda Zwierlein! She was very helpful and informative!

Linda was amazing! She was patient, professional, and willing to go above and beyond. Helped us find exactly what we wanted and got us a great deal!

My wife and just started looking for a new table for our kitchen. We met Jayce the first evening of our journey to find the right table. Well, Jayce did such a great job representing the brand of Ashley and describing the product that we purchased that table the next day. I am very appreciative of Jayce’s hard work and professionalism. We look forward to receiving our new table and all of the memories we will create with this as a centerpiece in our family. Thank You Jayce and team! Tom

Mikaela was outstanding in helping me find a kitchen table and rocker recliners with zero sales pressure. She was a pleasure to work with.

Candy is always professional and knowledgeable about Ashley furniture. I have purchase furniture from her in the past. I always ask for her to help me with my purchases.

Good values & friendly staff

Jayce was super helpful when it came to picking out a new sectional. He took the time to listen and give me options. He was super helpful! I am extremely thrilled with my new purchase and he made my trip amazing. Thank you Jayce!

Kalyn was absolutely flawless. She was very attentive in finding exactly what I wanted. Didn’t push me to buy and gave me all the details about what I was getting

Tiffany was great!! Thank you so much!

Linda was very helpful. We appreciated all of her info. Linda thank you for your hardwork!

Tiffany was exceptional and extremely helpful!!!

Tim was so great in helping us buy our new sectional! It’s is so spacious and comfortable. He really makes you feel comfortable when trying the different options and truly wants to help you find the best fit! Loved our experience and everyone is so friendly!!

Awesome experience. Mary was very helpful. Can't wait to get our furniture delivered!

Candy was great to deal with when ordering our family room furniture. She was very knowledgeable and helpful.

Kalyn was so nice and helpful definitely go in

Kalyn was super helpful. Purchased a sofa today!

Stopped in Ashley furniture 25 minutes before closing time Jayce Bender was amazing this was the easiest furniture buying experience I’ve had in my entire life and I bought like 5 couches five stars for these great wonderful people thanks Jayce. Sidney if customer service was super efficient and knowledgeable. Jim the manager was also super friendly and helpful. If you want easy and fun Ashley furniture in Holland is the place to go.

Candy is very professional. She went out her way to be helpful and has an art of putting furnishings together!

My fiancé and I had the greatest experience we’ve had furniture shopping. Jayce was very great from the moment we walked in all throughout our purchase. Very welcoming and knowledgeable. He was very patient and great with helping us secure our purchase. Thanks, Jayce!

Linda was extremely helpful!

We had a great shopping experience finding our perfect bedroom furniture, with Tim. He answered all our questions and was extremely knowledgeable. Thanks Tim!

Jace was very helpful, gave us a great price. Better selection here than furniture row, quick and easy purchase.

Linda helped me purchase a new sectional at a great price. Very nice and professional!

Johnny at Ashley Furniture was our salesman. He was great and very caring about what we were looking for. He was a tremendous help to us. Thank Johnny so very much! He even threw in a pillow my wife wanted!!!

Kaylen and Jim were great! Took care of us after having multiple problems with an online order

A couple of days ago, my wife and I decided to visit our local Ashley HomeStore to look for a new couch. We have been looking at a few different places, and eventually arrived in Ashley. I myself was hesitant with this purchase in general at first since purchasing a couch is a big commitment, but as soon as I walked through the doors all of that went away. My wife and I were greeted by Josh who was incredibly friendly and helpful, and assured my wife and I that he would be there for any help. He also showed us the way to the type of couches that we were thinking of purchasing. Although we didn’t purchase a couch that day, we came back today and met with Linda. Just like Josh, she was just as warm and welcoming. My wife and I decided to look at couches once again to finalize our decision. Once we had made a decision, the purchasing process was incredibly easy with Linda’s assistance. She also was very informative with the couch, as well as the protection plan. I was unsure of purchasing the ottoman with my couch, but thanks to my wife’s and Linda’s convincing, I decided to go with it. I am incredibly by the assistance that I had received from Josh and Linda, and I cannot wait to receive my couch and ottoman!! I also am very much looking forward to visiting Ashley in the near future!

Went in to look for a couch and had a great experience. Johnny was very helpful and knowledgeable and not pushy at all. Ended up leaving to think on it. Came back a few days later and made the purchase with Johnny’s help. Everyone was very friendly

Everything was great! Good service. Jayce was supper helpful! All around great experience! We would definitely buy from here again!

Candy was pretty dandy can’t wait to come back and see her again

Jayce was super helpful!

Linda was GREAT! She allowed us to shop on our own but continues to check in if we had any questions.

Went into the Holland, OH showroom for the first time. We were greeted by Linda who was able to help us find the item we were looking for. Linda was extremely professional and pleasant and helped us without high pressure tactics. Will definitely come back.

Tim was great, lots of great jokes and he understood my situation and helped me get what I needed and didn’t try to sell me something I didn’t want or need

Great low pressure furniture buying experience with Linda.

Marry was excellent Thank you so much for ur help

Johnny was fantastic! Very knowledgeable and great personality. THANKS JOHNNY!

Linda was very helpful and professional.

Great location, friendly staff.

Linda was great! Not pushy, let us take our time.

Tim was amazing! Great at reading customers needs. He got us a great deal and had the best Dad jokes! Thanks Tim!

Kalyn was very helpful. Great costumer service!

Mary was so helpful and friendly, no high pressure sales stuff or hidden extra costs - thanks!

Very professional and helpful. Didn’t hover as other salespeople do. Explaining clearly was an asset.

Jayce was amazing and helped me find my WFH desk (:

We went to get a couch and love seat and were told it was a 16 week possible delivery time. Candy was amazing and went through all the furniture available in the warehouse so we could get our furniture much sooner!

Tiffany was so helpful setting us up with our purchase! We will definitely be back!!

Wonderful! Tiffany was super friendly, professional, and helpful. Grateful for her help!

Linda was terrific! Helped with directing me to what I needed within the store and did not hover. She is courteous and knowledgeable. Thank you so much!

Linda was very helpful and knowledgeable!!! Would highly recommend asking for her if you go in looking for anything!

Linda was amazing to work with! She was attentive, but also let us look around without hounding us. Great experience!

Linda did a fantastic job today! Will definitely be back to work with her again!

We had a great experience from the moment we walked in! Jayce was super helpful.

Linda was very helpful and a delight to work with

My experience was phenomenal. My salesperson, Lisa, truly went above and beyond to ensure my customer satisfaction. She was very upfront regarding the wait due to the supply chain issues, but she moved mountains to make sure my experience was a great and it was. Thank you so much!!!

Kalyn was amazing. Thanks for all the help

Kalyn was very nice and thoughtful. She took her time working with me and the rest of the staff was very kind.

Jayce was absolutely fantastic to work with!!! He was very patient with me being indecisive and walking him all over the store. No pressure, no pushing. Great service!!!!

Very helpful! They found us what we wanted and in stock in their warehouse!

If I could give this store a zero I would, the only reason it has one star is because I have to click it. I first want to say I loved Ashley furniture and had no issues in the past so I returned to buy a bedroom set. I bought this set at the end of July and the turn around time I was given was 12 weeks. I waited until November to contact them once I hadn’t heard anything only for them to tell me 3 of my pieces were on back order until the first of the year but one dresser could be delivered. Then a week later I received a phone call telling me my furniture is now discontinued and they need to refund me. The communication of this company is horrible. I then was told I cannot get a refund until they pick up the one dresser that was already delivered but they couldn’t pick it up for another two weeks. So now they pick it up today which did not occur during the times they provided to me, and I cannot get my refund today because they were late and close at 5 and the person does not work the weekends pushing back my refund even further. Do yourself a favor and save yourself a lot of stress and do not buy from this company.

If you go here ask for Kalyn! Best customer service I’ve received at any furniture store-ever. Unfortunately I wasn’t able to purchase what I wanted because I was unaware beforehand of not selling on-hand and I need it today: But—I will be back soon with my next furniture want, and it’s because Kalyn is so professional, kind and accommodating.

Kalyn Customer service was the best!! 10/10

Candy was great! Very helpful and pleasant to work with.

Kalyn was FANTASTIC!! Great service, not overwhelming, informative and kind.

Tiffany's assistance in purchasing our new living room set was fantastic. Answered all my questions, very helpful and very friendly. She did a great job.

Linda was great.

My boyfriend and I have been talking about getting a new mattress for quite some time now. We decided to stop in to Ashley Furniture just to check out what options they had, and we were greeted by Linda who was so welcoming and friendly. She knows so much about all the different types of mattresses. She walked us through every single one of our options and explained each mattress and it’s purpose. She let us take our time to lay on each one, and explore which ones felt comfortable to us. Unfortunately a lot of the mattresses were out of our price range at this time, but Linda understood and helped us find the perfect one that is affordable for us. We are so excited for it to be delivered, and we both thank you, Linda for helping us finally make the decision to say YES to a good mattresss. We are both looking forward to better sleep!!

Love the Skemptor Console table with 3 stools that ordered online however, the customer service via phone was subpar. The first representative kept sniffling and coughing in my ear and never excused or pardoned herself. It was gross!! Still didn’t get the service from this rep. Then tried the online virtual assistant; first day my window ‘leave open for response’ for an hour and half!! No reply. Today tried the virtual assistant and again, another hour no customer service. I was promised my console/3 stools this week! Do I have to drive to the warehouse (WI or FL) : /. HELP!!

Good quality furniture, sales staff helpful and knowledgeable about the products, shared both positive and negative aspects. Offered help and input but without being pushy, appropriately left us alone to think and talk. Johnny was A+

Tiffany Dunn gave us an awesome experience with our first time buying a couch! We will definitely be back.

Tiffany Dunn was very professional and quick as we were on our lunch hour. Thanks so much!!!

Linda was very helpful and friendly. Thank you!

Very welcoming great service Ms Linda was awesome

Linda was extremely helpful right from the beginning. She also had some great suggestions for what I was looking for. Very pleased. Not so pleased with how long it will take to get the tables, but it is not something that can be helped.

Candy was super helpful, efficient, and professional. She provided great customer service in helping me find a box spring, and answered all of my questions. Will be coming back!

Linda was nice to work with.

We had a wonderful experience with our sales rep. Her name is Kalyn Hanna and she was very accommodating and helpful.

Mary was extremely helpful when we came today. She took care of us and we were in and out.

Linda Z. greeted us as we entered, directed us to our desired product. Was knowledgeable, listened to our preferences, educated us on options, and efficiently completed our purchase & set up delivery. Outstanding service!

Kayla was really nice and was very easy and cool

Mary Stinson was so wonderful and helpful!

Linda was a pleasure to work with everything went so smooth. Much appreciated!

Really enjoyed my shopping experience working with your Sales Rep. Mary. She was very professional and helpful in assisting me to find a mirror that would fix my space at home!!! Her taste was similar to my taste so that gave me the assurance that the selection we made was the right choice. Thanks so much to Ashley for hiring a Pro....name Mary S.!!! When I come back next time I will look for MARY!!!!

Great experience!

Awesome experience with Linda. Appreciated that they stayed late to accommodate us. We received the best pricing which was an added bonus. Would recommend.

Kalyn was great when we came in to look at couches! Very helpful and easy to work with!

Kalyn

Kalyn was very helpful and friendly! Worked very well with us on price match and made sure we got the best deal and service!

Came in with my wife to get some new dining room chairs and Johnny was really helpful in checking for the ones we wanted and made sure we had a great deal once we picked them out! Great job!

Jayce was super helpful, efficient and very professional. He went the extra mile to get everything that I wanted down to a very affordable price ⭐️⭐️⭐️⭐️⭐️

Linda was extremely helpful. Found us the perfect dining room set.

Great experience. Kalyn was a great help and made my experience awesome!

Bought a bedroom set and worked with Jayce, Jim and Sav we're amazing and a great help made things quick and easy highly recommend.

Linda was amazing and had great customer service. I am pleased with her kindness and willingness to work with us. I will definitely be coming back.

I had the pleasure of working with Jayce for over 6 months. He was very patient, knowledgeable, and never pressured us to make a decision. I am overly pleased with the service I received from all staff. Most importantly, I received the best deal on my purchase thanks Jayce and Jim. When shopping for a mattress or furniture, be sure to stop in to the Ashley Furniture Store in Holland, Ohio.

Mary Stinson was a dear and was super helpful and nonpushy

I bought lovely furniture. Johnny was a great help. He recommended the furniture I need based on the way we use it. He was friendly, knowledgable and took time to answer my questions. I would recommend Ashley and Johnny to anyone looking to buy new furniture.

Lisa was very helpful and gave us a great deal on a sectional we love!

My salesperson Tim was amazing from start to finish. I had very specific needs for my small apartment. He listened to what I needed and matched me with 2 options that were both lovely. I was able to make a decision easily and got an amazing deal. Tim went even further to make sure that I got the best available sale price & made sure I was entered into their drawing for Black Friday.

Linda Z. was very friendly and helpful. Gave us space to look around the store without any sales pressure involved. Explained warranty in detail. Highly recommend Linda’s assistance. Professional and knowledgeable when working with customers

Linda was a great sales person. She was very helpful and informative. I appreciated her non pressuring way and all of her help with decisions. I will definitely be back to see her in the future.

Loved Miss Mary :) She was attentive and very helpful in getting us exactly what we were looking for!!

Candy was great.. very patient

Kalyn was so very helpful and went the extra mile very very pleased.

Great experience with Mary and Tiffany! Would absolutely return here for any furniture purchase!

Kalyn did an amazing job helping me to pick out my new living room furniture and making sure I received the best price possible! I’m very excited to receive my new living room set.

Kalyn did a fantastic job!! Best customer service!! Highly Rey!!

Linda was fabulous!

Tim H. Was extremely helpful, charming and has the best nicely groomed Santa beard ever ! 🎅 We can't wait to get our couch in the house thanks for your hospitality TIM !!!

Jayce was wonderful! We went in as first time mattress buyers and he helped us find the perfect hybrid mattress for us! 💝💝💝

Linda was very helpful and informed. She was flexible with our schedule for making a future appointment. Very easy to work with. I would highly recommend her and we will come back to her for future purchases

Great time!! Very friendly, helpful... Great pricing! Will be coming back.

Great experience buying our new couch. Candy was super helpful and found the perfect sectional to fit my space and budget.

Candy is one crazy lady!! Go Rex!

Not only would I shop here again for the furniture but also for the staff. My roommate and I worked personally with Linda, who sat down with us when we were trying to figure out if a particular couch would fit in our living room, and brainstormed ways, to make it fit. Although we didn’t buy the couch we initially wanted, we found one online and she helped us get the sale all squared away for us. Answered all of our questions and was overall just a great person! If I could give 10 stars, I would.

My customer service was amazing, Thank you Kalyn for all You did to meet our needs. Very professional in every sense of the word.

Jayce was very helpful and informative. Thorough and prompt customer service!

Linda was great. I knew what I wanted when I came in to the store, but she was helpful when there were a few changes. Left me alone when I needed to step away and think over a few things. Answered all questions thoroughly. Highly recommend.

Kalyn was awesome and very quick with helping find Exactly what I've been looking for.

Everyone was very friendly and helpful. They made shopping for and selecting our new furniture easy and answered all our questions.

Linda was swift excellent and incredibly helpful. Thank you!!!

Great customer service

Linda greeted us when we came in and was very helpful and took the time to answered all our questions. I would recommend Ashley Furniture as I have worked with them before.

Absolutely wonderful sales experience Kaylyn was wonderful

Had a great experience so far. Tiffany assisted me initially and Linda was able to finish the order and saved me even more. Now just keeping fingers crossed it doesn’t take the full 16weeks🤞🏽

Kalyn was great to work with! She was patient, knowledgeable, and respectful. We highly recommend Ashley Furniture!

Ordered new living room furniture this weekend. Pleasant experience to shop the store and not be constantly harassed by sales people but friendly, helpful sales reps readily available when we wanted some help. Our sales rep certainly deserves 5 stars for her knowledge, effort and helpfulness. Ashley also had a good selection to browse in the showroom. We ended up with furniture that is exactly what we wanted at a reasonable price. I took a star off for the same problem others are having now - the expected delivery date of my furniture is 4 months out. I did appreciate that this was one of the first things we were told so it didn’t come as a surprise after we had already decided on a purchase. We were able to take wait time into account when we made our decision. I realize turnaround time is not necessarily their fault because of current conditions in our country that are out of their control but I will reserve judgment on whether the whole experience was 5 star until after my furniture is delivered as ordered, in a timely manner and in excellent condition.

Lisa was so helpful tonight! Took us to the piece of furniture we were looking for....very professional and very knowledgeable! Had us in and out quickly! Love, love, love Ashley Furniture and kudos again to Lisa!❤

Linda was amazing. This was the 2nd time I did a purchase with her. Thank you, Linda!!

Mary was an amazing and helpful sales representative who assisted me with picking the best mattress for my son. Jim the store manager was very friendly and knowledgeable as well. Destiny with customer service was so kind and caring.

Lady greeting me was very pleasant,friendly and helpful. Furniture is expensive and it's 4-6 months before you'll receive your furniture.

Had a great experience at the Ashley Holland store Kalyn and Jim were awesome to work with won't be beat on price

Kalyn and Johnny were very helpful with the choosing of our furniture. They made the process very smooth and catered to our needs very well. We would recommend working with Ashley HomeStore in Holland, OH!

Kalyn was great; friendly and accommodating to our needs. Looking forward to future encounters.

Lisa was wonderful. She went out of her way to help us get the dining set we wanted. She was professional, hard working and a great communicator! She followed up and delivered on her promises. We will definitely work with her again and recommend her as a great sales associate.

Linda was not helpful, wanted to buy tables and she said couldn't sell floor model and refused to check with manager but she tried to sell me some ugly tables that she liked instead of what I wanted , then tells me 22 weeks before the ones I want are available..but she didn't check. Five employees sitting on furniture laughing and joking loudly and NO one in store shopping..why are they there?

Kalyn at Holland was a great sales person and was extremely helpful with our kids purchase on 11-14-21

We had Kalyn at the Holland Store location, she was awesome very patient, and experienced will be back!

Great experience with Kalyn at Holland in Spring Meadows! She helped us and was so considerate and found us exactly what we wanted at the price we wanted!

Linda was awesome, could have been any better highly recommend.

I had a wonderful experience at this store. The sales associate made it easy and possible to get my items. Thank You Candy Prentice.

Candy was awesome to work with!!! We will definitely come back again!!!!

Linda was amazing, very exceptional she met off our needs that was needed when looking for a dinning room table set. She showed us many of sets, styles, and colors and how interchangeable they were.

Tiffany was great to work with, friendly and fast. Will use again.

We came in looking for a table but bought a few other things too. Lisa was helpful and easy to work with

Found my perfect couch and had a lovely experience. The sales associate Candy is delightful and a wonderful help, would recommend to a friend.

Tiffany Dunn, our salesperson was excellent. She spent a considerable amount of time with us. We appreciate her helpfulness.

Candy was awesome!!!! Highly recommended

Tiffany Dunn was extremely helpful in picking out our new furniture. She was informative and patient. We feel like she made sure we got great service and a great price.

Lamar was awesome

Beautiful lamp bought and able to pay off at my convenience

We found exactly what we were looking for with the generous help of Mary with a cheaper price and better selection of other retailers in the area.

Linda was very nice and pleasant. I would definitely recommend her to anyone

Ms linda hasbeen such a delight in helping my husband and i it's been such a great experience for my first time in Ashley store

Tim was very nice and did not pressure us at all!! Highly recommend asking for him when you shop here 😁

Mary was very helpful in expediting our purchase.

Mary was very professional and patient with me in my indecisiveness in picking a living room set… appreciate you 😊

Lamar was great. Very helpful and informative.

We had a great experience. Lisa was warm and welcoming. She was not over bearing or pushy. She gave my husband and myself time to talk and discuss our purchase without standing on top of us. Would highly recommend and come back again for future furniture purchases.

Absolutely incredible service!!!!

Tim did a great job!! Very thorough and kind. If you like dad jokes, he’s for you lol.

Candy was great! Thank you for all your help!

Kalyn was so friendly and helpful! Thank you!

Candy was absolutely fantastic!! She took her time with us and explained everything in detail. Found our perfect match on the first look ❤️

Linda was so helpful and helped us find the right couch we were looking for !

Linda was great. Helpful and professional. I believe the young lady in the back may want to look for a new career.

ordered furniture back in July 2021 was told 8-12 weeks. we are on 13 weeks and every time I call to check it's "call next week" we spent a lot of money here first and last time. worst ever

Linda Z. was very friendly and greeted my husband and I soon as we walked through the door. She was very helpful explaining details of each mattress that we were interested in. Thank you Linda for our great experience at Ashley HomeStore.

This is my experience only! I ordered a sectional in April 2021 and was told that it would be 12 weeks for delivery. I was fine with that. I understood what was going on in the world and knew that everything was delayed. I did receive some emails stating that they would appreciate patience and that it would be delayed but no time given. I called at the end July and was told 6 more weeks. I should explain we remodeled and had no furniture so they delivered one pcs of the sectional in July 2021. I called toward the end of August and was then again told 6 more weeks. Ugh but ok. I will be patient. I was just told it will be December before I might receive the remainder of my couch. I did try to get ahold of Jim, the General Manager and was told her would call me back but he never did. Two Asst Manager did do a wonderful job trying to help me. It’s sad as 2 other people ordered from Value City and Costco and received their couches as promised. So if you are thinking of ordering from Ashley furniture it might take a very very long time!

Have made many purchases with Ashley, the last purchase we made was a living room set that we were quoted in store to arrive no later than 12 weeks. We have just been told it will be another 4-6 weeks. Terrible customer service at the store, they should be ashamed

0 pressure, attentive, courteous, strives to help us as much as possible, and even when we had to cancel a sizeable order she didn't mistreat us, still consistent in who she is and how she is towards us. Definitely looking for Mary with all of our Ashley Furniture purchases. While this review is especially for Mary, we find it worth noting that the manager, Jim, was also very kind.

Tim was great! He helped us pick the best sectional that fit our needs and answered all of our questions. We are going back to him for all of our furniture needs!

We had an awesome experience with Tim! He was a great help picking out our living room furniture!

Tim was a delight to work with. He is knowledgeable about the products and explains everything well.

Tim was our Sales Rep and he did a phenomenal job listening to us and getting us what we need. Tim is very knowledgeable about the many products offered and took his time with making sure we were comfortable with our purchase. It was truly a pleasure to work with Tim!

Great company, stylish furniture, and amazing sales people!

Tim was excellent, gave us all the information we needed while giving us time to discuss. It was a very pleasant, relaxing experience.

We had a wonderful experience working and ordering with Tim Hurlbert. He is definitely a salesman at heart with his great sense of humor but is also warm, polite, patient and very knowledgeable with the products. I had also visited several other furniture stores the day I went in but definitely felt the most comfortable here and that they had the nicest selection. Tim was very helpful with everything. We will definitely return to see him to purchase items if needed in the future. My only issue with Ashley furniture in general, not the store I visited, is all of the online pricing differences on their items. Luckily, they price match without a hassle and are very kind in going through the process if needed and that means a lot.

Tim was very friendly and helpful while shopping for my furniture for my up coming move. Thank you so much for your time and help

I have had a terrible experience with Ashley. I have spoken to several agents, almost every week, who could not provide accurate information. They're communicating between online and instore is non existant. My order said it shipped and gave me a delivery date and time frame in which I plannes my day accordingly and when I called to track it they confirmed they never even received the product! Im so disappointed and frustrated.

Thanks for the help with our new couch, Lisa! Lisa was helpful and thorough during our visit, and we look forward to visiting again the next time we need furniture.

Clean nice people great stuff

Absolutely terrible customer service. We ordered furniture in February and just now received it. Order date was consistently pushed back and never once did I receive a call. I had to call them for updates. Next, our delivery wasn't correct, one chair was the wrong height. I was told that it was a mistake by the truck loaders and that we could keep the chair until the correct height was available and that we would receive a call within 24hrs with an update. No call. Again, I called them and they had no record of this event. Then had to explain multiple times what the issue was with the chair. (It's not that difficult!) Finally, was told that they would order the part and mail it to us. But there was no ETA but to call them back in a week to check the status. Smh, never again Ashley furniture, never again will you receive my money.

Terrible Customer Service, Experience, Grade F We placed our order in Jan 21’. We bought an adjustable bed, king mattress, and bedroom furniture set. After waiting and waiting Eight Months later in Sept. 21 and I was still waiting for my items. Every time we called the store about the delayed order it was nothing but excuses. Then, I was misled into agreeing to a “final delivery”. What was delivered was incomplete- no mattress! Also, I was misled by the sales team into believing that the delivery people would know how to assemble the base and drawers. They didn’t. So while this nightmare unfolded, I called Ashley to find out why our order was incomplete. We were told that the mattress was in backorder until October and that they have no answers regarding the bed drawers and adjusted bed. This was the first time they told us that the mattress was not being delivered. Besides the lunacy of not having a mattress delivered with the set, they had the audacity to call me a liar and say I agreed to it! At that point, we cancelled the order and requested our money back. The deliverers were very upset about the situation and damaged our walls. The whole experience was a NIGHTMARE !! No one should have to endure this. It was awful. Also, be aware that it is really hard to contact a live person after you buy any items because all the calls go through the warehouse in Bowling Green; they screen calls, and occasionally will transfer the calls to the store. Jim the store manager is the only shining star at the store. He should find another company because if they treat their customers this poorly it cannot be better for their employees. Finally, you never want to interact or deal with a manager named Jason in their BG warehouse. He is very unprofessional and has no customer service skills. Our family will never to do business with Ashley.

Terrible Customer Service, Experience, Grade FWe placed our order in Jan 21'. We bought an adjustable bed, king mattress, and bedroom furniture set. After waiting and waiting Eight Months later in Sept. 21 and I was still waiting for my items. Every time we called the store about the delayed order it was nothing but excuses. Then, I was misled into agreeing to a "final delivery". What was delivered was incomplete- no mattress! Also, I was misled by the sales team into believing that the delivery people would know how to assemble the base and drawers. They didn't. So while this nightmare unfolded, I called Ashley to find out why our order was incomplete. We were told that the mattress was in backorder until October and that they have no answers regarding the bed drawers and adjusted bed. This was the first time they told us that the mattress was not being delivered. Besides the lunacy of not having a mattress delivered with the set, they had the audacity to call me a liar and say I agreed to it! At that point, we cancelled the order and requested our money back. The deliverers were very upset about the situation and damaged our walls. The whole experience was a NIGHTMARE !! No one should have to endure this. It was awful.Also, be aware that it is really hard to contact a live person after you buy any items because all the calls go through the warehouse in Bowling Green; they screen calls, and occasionally will transfer the calls to the store. Jim the store manager is the only shining star at the store. He should find another company because if they treat their customers this poorly it cannot be better for their employees. Finally, you never want to interact or deal with a manager named Jason in their BG warehouse. He is very unprofessional and has no customer service skills. Our family will never to do business with Ashley.

Tim was great to work with! Checked in on us a few times, but allowed us the time to look at what we wanted. Very knowledgeable and eager to answer any questions we had!!!

Poor quality and lack of communication. Buyer beware. I would not waste my time or energy as the product may look nice but quality is very poor. Over half my items came delivered damaged. I am still working on replacements after 8 months of dealing with issues. I am put to the back of the line each time. I would really like to return all my furniture and buy from another company but too far invested at this point. Save yourself the headache and go to another store.

Very expensive

My husband and I came in looking for a couch we saw online, unfortunately the store didn’t have a floor display, but Lisa S. showed us couches with the same material so we could decide if that was what we wanted to go with. we chose to purchase the couch we saw on the website and she made the process quick and painless. Thank you Lisa!

Tim was fantastic! Very knowledgable with the products and he has a great sense of humor!

I ordered a king bedroom set 1/9/2021. I was told 8-12 weeks for delivery. I have yet to receive my king bedframe at this time. Each time I call for an update the date is pushed back another 1-4 weeks (mindfully we made this purchase almost NINE months ago). I have asked if they are even still making this product anymore & am told they are. I have asked to speak to a manager multiple times and never receive a call back & am told "no one is available". The store told me there's nothing else they can do. I haven't received any money back because I cannot get anyone to return my calls. I finally had a scheduled delivery last week & they showed up without the product because it never came in. I would never recommend this store as the customer service & true delivery timeframe do not exist.

Very knowledgeable, and friendly salesperson. Enjoyable experience.

My partner and I were looking for a couch for our first apartment. After going to 5 different stores that day and being completely exhausted Tim helped us find what we were looking for! He made it completely painless and lighthearted with plenty of jokes while still being very informative and helpful. It was the best experience out of all the stores we had stopped at by far! 10/10 recommend Tim for all your furniture needs.

Thus far, Tim made the process enjoyable and painless. I would gladly buy more items from him. So excited for the items to be delivered!

Tim was awesome. He moved furniture around to make it work for us. We came into the store because we saw wonderful reviews on Tim on Facebook and asked for him. If looking for furniture, come into Ashley Furniture in Holland, Ohio and ask for Tim!

Tim was super helpful and informative in helping us pick out the best furniture for us! We are so looking forward to having our new rooms delivered and being comfier than ever!!!

My husband and I were taken care of by Tim Hurlbert at Ashley at Spring Meadows. It was an awesome shopping and purchasing experience. Not only did Tim take the time to make sure he gave us all possible options, he made it FUN! Every question we asked was answered with knowledge, advice and obvious experience. We will definitely go back to Ashley and for sure work with Tim!

Went in to look and price a living room set. Linda met my husband and I at the door. She was super friendly and made me feel right at home. She checked on us a few times but allowed us to look around the store on our own. At the end she was able to get us an amazing deal! We went in to look and ended up buying a set that was nicer than anything we had seen online. Amazing prices with ZERO pressure or annoying sales pitches. We will definitely be back to Ashley again and looking for Linda!

They are a cut above everyone

Very pleasant and helpful

Sabrina and Ashley were both very helpful and knowledgeable. And we appreciated not being hounded by sales people

Sales people are supposed to be nice, it's their job! Tim though was AWESOME, I couldn't have asked for better service. Full of great advice and information!! Thanks so much, Tim, can't wait to get new couches delivered!

Very friendly, not at all pushy..bought a lovely living room set!

Very friendly and helpful staff. Candy Prentice was such a tremendous help finding what we wanted for our new house. Sale prices were fantastic.

Johnny Feher was so incredibly helpful, knowledgeable, & super kind!! Definitely liked mostly that he was a straight shooter as that's harder & harder to find these days. He's there Wed-Sun be sure to ask for him. Thanks again Johnny!!

Candy Prentice helped us out and she was very easy to work with and made the experience go very smoothly!

Damian was very helpful and patient with us selecting the perfect sectional for our house. He was very thorough with information and pricing, and made the process very easy!

I need more stars, Linda Z. was amazing! This was my 1st Ashley experience and she was so kind and patient. I love that she actually knew what she was talking about and was completely honest. I highly recommend her!!!!!!!

Our sales specialist was Linda Zwierlein and she was very helpful, explained everything thoroughly and gave us an excellent deal.

Tim H. is a one of a kind human being. Our furniture shopping experience was like visiting a family member. Our visit was full of laughs and grandpa jokes. He even made our 3 year old a balloon animal. We felt comfortable and at ease. Tim helped us find functional furniture that works for our family and needs. He is honest and trustworthy. Thanks, Tim, for going above and beyond, but most of all for being you!

Our sales rep Tim. H. Is Awesome. made our experience very fun and exciting couldn't stop smiling and laughing through the whole time we were there. He is very knowledgeable and went way beyond any expectation i could set. Thank you Tim

I bought a sectional back in March 2021 was told 12 weeks (3 months) ok no problem now I'm being told it won't be ready till August (5 months) every time I called to check since June I've been told 2 more weeks and every time 2 weeks hits its another 2 two weeks this is getting old real fast.

You're paying for a name here, but you're getting cheap laminate fiberboard furniture and your going to wait awhile for it to show up as well.

Big shoutout to candy for helping us decide on which bed to get and for getting us a really good deal to help match what we needed!

We had an awesome sales rep! Go see Kalyn ASAP if you need to furnish your 🏡!

We received our furniture in March and EVERY piece is broken!! we cant recline in the RECLINER, sofa or loveseat! They've been lieing to us for over 3 months about fixing it. its ALWAYS 1 more week, and it is still broken!! $2600 of furniture that we cant even use

The salesman was awesome. The rest is absolutely the worst. Even the delivery schedule is messed up. This is the last time we will buy anything from Ashley furniture. I personally do not recommend this compan .

Sabrina was AMAZING! I was incredibly undecided and she was very patient with me. She went out of her way to answer every question I had no mater how many times I changed my mind

Our Salesman Tim was Awesome!! It felt like he was a family member you trust. He was extremely knowledgeable of the Ashley Line, personable and quite funny, it made our shopping experience terrific. We absolutely Loved working with him, he is the BEST !! Can't wait to get our new furniture!

I would not recommend this company to purchase furniture. The sales people are very high pressure. They do not offer returns if you order a piece of furniture and change your mind. Once you purchase something you are stuck with it. Most companies will let you return furniture if it doesn’t fit in your house or isn’t what you wanted. They are not easy to work with at all. Not worth the price or hassle

Tim was super funny and great to talk with and helpful. He was a great salesman I would recommend him to anyone going to Ashley Furniture on the weekends.

Kayln is a gem and a true pleasure to work with. She has helped us with two large purchases. Highly recommend her if you need to purchase anything!

Very knowledgeable and personable. Not pushy.

Kalyn has exceptional customer service!!! Very friendly and professional. She got us an Awesome deal🙌🏾

We bought a couch in January. They said it would be 6-8 weeks. No big deal. Didn’t arrive until end of March. Still not a big deal. When we received it the cushions were made poorly! It looked like a 10year old couch. The material was bunchy the cushions weren’t stuffed correctly. Went into the store and they Said they would order new cushions. Out of 4 cushions only 2 were ordered. Called again they said they would order again. Same 2 cushions came in. I now have 6 Cushions for the center and none for the side chases. The manager Jim has been NO help. When he says he’ll call us back he doesn’t and when my husband called for the 3rd or 4th time he literally Told him to call customer service and “good luck”. Customer service says we have to talk to the store manger. 6 months later we have a$2500 couch that looks like we got on the side of the road 6 cushions and NO ONE TO HELP US!!!!

Linda was great! She didn’t follow us around which was much appreciated!

This place has a huge selection of furniture and different sizes and models for any home design. But the prices are too high and the financing section sucks. If you are planning to finance a furniture with them, double check and make sure that you want to do that before getting an inquiry on your profile. The delivery time of the products are super high and many of the items they have in store are only for exhibition and they do not have spare ones for fast delivery. Not a good experience with them. Never went back there ever since.

I highly recommend Tim as a sales rep, he knows what he’s taking about. He likes to make jokes and wants you to sit in the furniture as if it were in your home.

Tim was an awesome sales guy. Even had a few funny jokes!!!! He’s a funny guy, don’t let anybody tell ya different.

I am giving 5 stars not only for the quality of the furniture and the AMAZING warranty but Tim is AWESOME!!! He is extremely knowledgeable and answered every question we had and made us feel very welcome and comfortable! Tim rocks and i HIGHLY RECOMMENDED him and Ashley Furniture! Thanks Tim!!

Tim H helped us today and he was fantastic! He made a balloon animal for our 4 year old which kept her happy while we shopped. Excellent customer service and we love the set we bought - high quality, comfy, and modern. Very happy with our experience.

Very friendly service

He was great and knew everything

After having a horrible experience with another local furniture store, I was a bit hesitant to buy a couch elsewhere. I thought my experience would be the same with availability issues. But I still tried. Went into the store and Nicole(?) Helped me find the right couch and even though at first we ordered the wrong one, we found the right now and it said it's be available in 3-4 weeks. Less than 2 weeks later it was ready for pickup!!! Very satisfied and happy with my purchase. Every time I spoke with someone at Ashley, everyone was great and very friendly. I will definitely be returning for more purchases in the future!!!

Kalyn in the Holland store is Amazing 😇

We just had the best furniture shopping experience today at the Springfield store in Holland. Tim H. immediately greeted us when we walked in. He left us to browse on our own, but was immediately available when we had questions & helped us find what best suited our needs. He was such a pleasure to work with & has the best dad jokes! No pressure. Knowledgeable. Great experience.

Products were very amazing! Stacy made the process of buying furniture so much easier and I am definitely coming back!

Stacy was super sweet and very helpful with the buying process for a dresser for my boyfriend and I! We absolutely loved her and will come back to see her for future buying!

Stacy Adams was the most helpful sales woman I have ever met! Made our lives 10x easier when looking for and buying a couch! Will 100% be buying from her again!

Amazing deals .Shout out to Mz Candy

Had a great experience found exactly what I was looking for and will def be back in the future Thank You! Lisa

I can tell you this is the store to go to! And you need to ask for the sales person "Linda"! I can tell you that she is like shopping with a friend, and not a salesperson! She actually listened to me and took her time to get to know what I was looking for , and to be honest with you, she actually pointed out to me a set that I never would have seen or even thought of, and could not be more perfect! She made my day! Not your "typical" salesperson, by any means! And also have to give cudos to the manager Candy. Again, great personality, and like an old friend.. This is the way all furniture places should be, but unfortunately are not. This was beyond a doubt the "BEST" experience I have ever had! Cannot thank them enough!

This is a update we still don’t have our furniture. This is a joke I have been told so many different dates and now we’re being told it’s going to be another 8+ weeks. We ordered this In April of 2021 and were told 6 weeks and a est date of June 2021. I have been in contact monthly checking on the items and it keeps changing every time I email or call. Asked about getting our money back and was told you only have 72 hours after placing the order. Don’t understand how you can’t get accurate information. Lisa is AMAZING ... We will be back to visit soon for future furniture purchases.

Excellent service. Mary helped us twice and she remembered us and exactly what we were looking for even weeks later. She helped us decide what pieces were best for the space, gave us honest feedback and helped us get the best price. She made the experience pleasant and fun and exciting. We will absolutely come back to see Mary at Ashley in the very near future!

I would just like to give a special shout out to Stacy Adams! She showed me everything in my price range and worked her special magic to get me finances and get me a reasonable price and payment plan. She really took my situation into consideration and even gave me words of encouragement and congratulations. She is by far the best representative I've worked with in a long time. If anyone is ever looking for furniture, I'd highly recommend her! Please give her a raise! Thank you so much!

Shopping was painless, able to walk around and shop with Lisa checking in on us. We were comfortable and happy with the items we went with. Lisa worked with us to get us in the price range we wanted. Thanks again Lisa!

I had a great time looking for a couch with the help of Stacy Adams. She was very helpful and informative. She pointed out details I didn't even know to think of and was very transparent on pricing. I can't wait for my new couch to arrive!

Stacey was amazing! We went in simply looking for a new dinning room table and had the best experience possible! She has an amazing personality and helped us out tremendously! I will be going back for any other furniture needs we may have in the future!

Stacy helped us out and was so friendly and so helpful she helped us find exactly what we wanted! We really enjoyed our experience in the store too! Stacy was so personable, kind, and got us a great deal on a sectional that we love!

Me and my wife were greeted by Candy who we thought is just a sales rep at the store not knowing she also supervises other employees and other duties. Since we just moved to Toledo, we need a lot of furniture sets for our new house and she did a lot to help us find the right ones for our budget. Candy is very informative about what kind of beds that we should pick which we really appreciate. She listened to all our criterias that we are looking for and made the best suggestions when it comes to choosing our furniture sets. Our experience while shopping here were by far the best and we recommend this place to anyone who is looking to shop for furniture.

I had 1 goal today and that was to buy some furniture. I’ve been looking all over the city for exactly what I’ve been imaging; never initially wanted to go to Ashley’s Furniture but something told me today to give it a try. Upon arriving my family and I were greeted by Stacy Adams and if she wasn’t the sun shining on this gloomy day. She is amazing and really helped me out. The process was so easy and so quick. I couldn’t be happier. I’ve been redecorating and can’t wait to go back and have her help me with the bedrooms.

Absolutely atrocious service from this store. Sold me furniture on 12/20 with a delivery estimate of 8 weeks. End of February basically. At no point was I updated on any delivery delays. I spoke to customer service on a weekly basis and was read a script of “your furniture is slated for delivery next Friday you will receive a text confirming this on Tuesday. If there are any unforeseen delays we will call you”. Well I never received a call or a text until I spoke to the actual franchise manager, Jim, at the Holland location. I will not recommend this store to anyone. I will not shop here again. I would rather spend the weekend assembling ikea instead of being lied to by some commission based sales person as they over-sell items that a company owned warehouse in Mississippi cannot deliver in a timely manner. ZERO STARS

Great salesperson but could fine what I wanted.

My husband and I just had the best furniture buying experience ever! We were greeted by Stacy Adams when we came into the store to look around. We let her know we were just looking and no pressure was given. We did find the perfect sectional for the living room and we also found the perfect chairs and ottomans for the sitting room with the help from Stacy who was amazing, honest and very personable! I have found my forever go to for all my furniture buying...next comes the new bedroom set and of course I will be seeing Stacy for that! If you want an amazing, friendly buying experience go see Stacy Adams.

Greeted upon entry. Was not hounded by sales people. Once my son selected the piece he wanted he was helped to finalize his purchase.

Great service! Happy with our purchase and the process!

We had a wonderful experience at Ashley furniture with Lisa. We saved so much money with getting the Willowton bedroom furniture set. Our bedroom needed an upgrade and we can’t wait for all of it to get delivered. Highly recommend Lisa and Ashley Furniture in Holland, OH.

They was very polite they have very good customer service

Lisa was awesome! Very painless and anxious free experience!

Stacy Adam's is the best. She was always available for questions, very knowledgeable, easy to work with, hilarious, and so much fun. She made you feel like you were family! We did not get the couch with stripper pole but will settle on the divorcee special. If you want a great deal and have fun while shopping for furniture, Stacy is your best option!! I would recommend her to anyone. I've never had so much shopping for furniture!! So go to Ashley furniture in spring meadows and ask for Stacy!!

Very nice sale's people that don't try to push anything and the price are good.

Linda is incredible! Best deals and customer service. Great experience 👍

I had an AMAZING experience buying a new sectional at Ashley. Our saleswoman, Stacy Adams, was friendly, knowledgeable and took time to answer all my MANY questions. ☺️ She worked with the manager to not only beat the online price, but lower it enough that I was able to purchase a new coffee table too! I always recommend Ashley because of the quality of the furniture, but now I will be recommending to go see Stacy Adams at Ashley! I am one extremely happy customer.

Stacy Adams was friendly, informative and very helpful in picking out our new bedroom furniture!

I had a great experience with Stacy at the Holland-Sylvania location! I would definitely recommend stopping by and see her. She worked with me until she found me the best furniture at a great price!

Love this store

Lisa was very nice and so helpful. She made sure the process was smooth and quick as possible. She was the best

Candy was awesome and gave us a great deal on two mattresses. We will definitely go back!

Tim was awesome at helping me find an great value on a mattress quickly and he was very knowledgeable as well! Would highly recommend him!

Got exactly what I wanted, Candy got me the best deal, Thanks Sweetie!!

Linda was so patient and so kind! She found me exactly what I wanted. They have a much larger variety of furniture than surrounding stores.

We just bought an amazing, soft, perfect sectional for our family! Thanks to an amazing employee Stacy Adam's! She is awesome and made us feel like we were in the right place and treated us like family. If you shop for any furniture, she is the person to go to, I promise!! You will not be disappointed!

Lisa was incredibly helpful! We told her what we were looking for and she directed us to the best options in the store and worked within our budget! My fiancé and I are getting married in May, and our purchase at Ashley was our first big purchase for our home. Lisa made the experience stress free and I highly recommend working with her!

Linda was great and very patient when I had my 5 year old running all over the place. They worked well with my price point and I got what I needed in a timely fashion

Where do I start.....First off, I called the store and was transferred to Stacy Adams. She answered the phone as friendly as ever. I told her that I was looking on my computer at a specific selection of furniture and I went on to ask her my questions. She took her time answering all of my questions and making sure I understood and was satisfied with her answers/explanations. She was never one time snotty or rude when we were talking. I told her that my husband and I would be in the next day and I wanted to deal with her, so she told me the time she'd be in. Got to the store the next day and she was even more pleasant than on the phone. She has wonderful disposition. She's very honest and attentive and we as customers appreciate that quality, as opposed to most sales people who say whatever they have to in order to get a sale and their kickback. She absolutely made our time in the store a great experience, especially with it being our first time. I'm not easy to deal with, because I really don't like people, but Stacy made me rethink my attitude....at least for that day. lol She's the real M.V.S.P. ! Make sure you guys keep her around, because she's awesome for business.

Stacy Adam's was wonderful great customer service well done thank you

Stacy great job

Stacey was extremely helpful and very guiding almost makes you feel like family

Tim was very helpful and knowledgeable when we were in to buy new couches! We can't wait for them to arrive!

I recently was shopping at Ashley Furniture I had a bad experience at a different furniture store but when I went to Ashley Furniture was warmly welcomed by Stacy a sales lady there and she helped me find exactly what I was looking for and cheered me up about my bad experience with different furniture stores thank you for your help Stacy and thank you Ashley Furniture outstanding job

Me and my husband came into the store after having a bad experience with abc warehouse and stacy adams came up to us just as friendly and helped us get exactly what we was looking for i would highly recommend her to anyone thanks stacy for helping us get what we was looking for😁😁

Stacy A. Was very helpful from the moment I stepped in the building. I knew what I was looking for and she pointed me in the right direction. Left with a beautiful dining room table. Highly recommend!

Came here for a sofa and bedroom set. Stacy worked with us to make sure we got the furniture we wanted in a price point we were comfortable with. Very happy!!

My Mom, sister and I spent 5 hours looking, deciding, & changing our minds with sales rep, Stacy Adams. She was absolutely delightful to work with. She had a smile on her face the whole time. Stacy didn't hesitate to move a pillow, a chair, a lamp, or even an end table for us to actually see how the furniture grouping all looked together. She was knowledgable and professional, and answered all of our questions. Stacy was very, very patient and took her time with us. I would highly recommend Ashley Furniture, ONLY if you asked for sales rep, STACY ADAMS!

Mary was extremely helpful and made sure and double sure everything was correct with the order before it was placed! Very informative with all the details and very cheerful!

Mr. Hurlburt was very pleasant and very knowledgeable. A great asset to Ashley. Great in-store customer service.

Lisa was very helpful in finding our new table!

Good service! Linda really worked hard with us to help us find what would work well in our space. Very satisfied! Anxious to see how our pieces look in the room.

10/10 experience. Would definitely recommend. We walked in not really knowing what we wanted and Tim helped us right away! Very friendly, funny grandpa jokes while shopping and he really took the time to get to know us. He asked what we wanted in the beginning and showed us options based off of what we had told him. We had one issue.. I liked one set, my husband liked another... so Tim got us a great deal for both sets! We are happy and saved lots of money!

Stacy was very helpful with showing us the available bedroom sets and providing detailed information and input on the various sets we were looking at. We were able to find just what we were looking for!

There was someone there to greet us after we had walked in and asked about our reason for being there and if there was anything she could help with and what date we were looking to have what we were looking for. While the delivery date was further out than what we could do she made our visit a pleasant one.

Our experience at the store was friendly and casual. The great staff, Mary, greeted us at the door directed us in our objective and allowed us to explore at our own pace. Was extremely helpful when we narrowed our choices. Would recommend the high quality and selection this store has to offer.

Clean store, great variety, and efficient service with Mary. She was friendly, knowledgeable, and helpful through the whole process. Will definitely return

Stacy was wonderful and we enjoyed our shopping experience. Thank you... we'll be back!

Mary Stinson was amazing and so patient as we ran her around the store. She told us upfront that furniture is 12 weeks out due to COVID so we weren't left with expectations that might not be met.

Stacy did an amazing job, warm, friendly and made the shopping experience fun. Also great selection of furniture and great deals!

We had a wonderful experience at Ashley furniture and Mary Stinson was a great salesperson. We will be back again.

Great customer service. Friendly, knowledge and very helpful.

We had a great experience. Kalyn was exceptional, very thorough, funny, and sweet. We will be returning to Ashley Furniture store for all our furniture needs.

I highly recommend shopping here, Mikaela was absolutely wonderful it was truly one of the easiest and most efficient furniture buying experiences I’ve had as a new home owner.

My husband and I had an excellent experience shopping here. The service was prompt and personable. We highly recommend shopping with Mikaela for any of you furniture needs!

Assistant Sales Manager Lisa was very helpful in directing us to all the resources available for the best shopping experience! Able to purchase an Couch, Loveseat, and Coffee Table and end table for under $1,800.

Kalyn was the best,! Make sure you ask for her if you want the best service!!!

We stopped in looking for a new bed today, Tim greeted us and right off the bat without batting an eye, made us feel comfortable with his corny jokes and wealth of knowledge. We certainly didn’t know what to expect when it came to purchasing a frame or a mattress lol, but Tim definitely schooled us and showed all the bells and whistles. Never pressure sold and definitely worked on getting us the best deal.

We had a great shopping experience. At other furniture stores you feel hunted, but Kalyn took great care of us. She helped find products that met our needs and got us the best price. It was actually fun.

Lisa was so helpful and so knowledgeable about the products! Great service and a great experience! Totally would recommend her to anyone looking for furniture!!!!

Found the perfect living room set for our growing family! Mary was able to help us get everything we needed to make a great investment :)

I had an excellent experience today at Ashley's home store Kalyn was wonderful she help me with what I needed. Great job God-bless

Mary Stinson was very kind and helpful.

Mary S. Made our purchase hassle free and simple.