Ashley Holland, OH
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Holland, Ohio at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Spring Meadows Place Shopping Mall, next to SafeSplash + Swim Labs Swim School. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My husband and I have been loyal ashley furniture customers for years. We purchased two living room sets in may and the day they delivered our furniture the storage ottoman had a huge stain in the top cushion. We called to have it replaced and yes they did come out to bring a new top but the guy cleaned it and said it’s best to use their cleaning solution because it takes too much time to replace the top. So they left the top. And now within only few months of owning our furniture, three of the cushions have started pilling on our sectional. We aren’t hard in our furniture it’s just me and my husband that sit I them. They told us with our year warranty if any problems they would replace anything. Well we called the Holland store in Toledo where we purchased them and now they say that they aren’t able to replace the cushions. Which this is so unacceptable. We waited almost 4 months to receive our furniture and with light use they are pilling and they should replace the three cushions. Where is customer service anymore. We spent $30000.00 on this furniture and we should be told absolutely we will replace those for you to keep their customers happy. Such poor customer service. We were patient when we had to wait so long to get them and what is wrong with them nit wanting to keep their customers happy on just replacing cushions?!?!?!? Everyone works so hard to to have nice things and we were so happy to be able to order new furniture for both rooms. Piss poor customer service when we’ve been long standing customers. They want to do all they can when your looking to buy but once you do they could give two sh@&$ about the after care and problems. We won’t let this go , as they should be more than happy to honor our warranty as they told us in store if any problems they would take care of it. They’ve lost a customer from us and also our family members who’ve purchased there before are aware and will be going else where in the future! As many people as I can spread the word to about their terrible customer service I will make sure that others are aware!
I am regular with Ashley not only in this store location also with the globally ones. However, professionalism is the most important thing that any business must need. The sell man that was Tim is not professional at all. He must understand how to deal to costumers. He was trying to make a laugh on me. Also, he tried to be funny and he do not have too. Honestly, one employer will represent the whole Ashley. There are many professional furniture store in this area which are much better than this place.
Our salesperson, Jayce, was super helpful. He was available when we needed him but did not pressure us while we were trying to make our decision. We would definitely go back and to this location for future purchases.
Sadly to say but my husband and I have had nothing but problems from the moment we started with Ashley picking furniture and here we are now a month later and we still do not have our furniture. This has been the worst nightmare ever and we will never return to the store again. Gracie, who was our salesperson though was fantastic and very sweet and went all out to help us pick out the furniture but when it comes to having it delivered they don't even tell you that it is in and ready to be delivered. We had to keep calling Ashley to check on the status and they kept telling us that part of the order was in but not all of it. A couple weeks later still waiting we decided to call again and they said it's been sitting there and they gave us no phone call to let us know that it could have been delivered. Then they give us a delivery date and then it doesn't happen. Totally undependable so we had to find our own delivery man to pick it up. When you call the warehouse they do not answer and if they do by any chance answer they hang up on you right away. Definitely not a place to buy furniture.
My experience with Ashley Furniture gets a 5 star. My sales person Johnny was very helpful and did not pressure me. He spent a lot of time answering all my questions. I did not buy that day. When I made my decision to buy at Ashley’s I wanted to make sure he got the credit for it.
The manager is deceptive, he lied to me so I would make a purchase, then the wrong item was delivered and a damaged item. Everything has to go back, and I want a refund!
Have had the worst experience here since July...the only reason I continue to shop there is because of the employees have been trying to get a mattress delivery for going on two months now very disappointed