Ashley Holland, OH
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Holland, Ohio at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Spring Meadows Place Shopping Mall, next to SafeSplash + Swim Labs Swim School. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Started out having a great experience, however things sure did change. I am so disappointed with how things were handled. Received a call that my furniture was in, told the delivery that I was not ready for it yet so I rescheduled. About 2 weeks before my delivery received a call that my furniture was not in. I went to the store and noticed that the display of the furniture was no longer there. I questioned the Asst. manager and was told that I was not getting the display. I questioned why I was told all the furniture was in and then it was not. They could not answer my question. My order came in 3 different delivers, When the mattress's arrived for the king bed they were 2 different styles so 1 was higher then the other. when my other furniture was delivered(which was supposed to be the rest), the ottoman was missing, the night stands were delivered without the feet or hardware. The delivery driver sent a message which I read, I contact customer service and the Asst .manager sent an email regarding this . After 3 weeks of no response I called directly to Ashley Corp. spoke to customer service and she could not find my order so she reordered the items missing. After an additional 2 weeks of nothing being delivered I called again and was told there was no order. The lady I spoke to placed the order again. I did finally receive everything. I should not of had to call or go to that store as many time as I did. I left messages at the store for the manager to call me never received a call. If you are looking for great customer service this is not the place I would not recommend. The furniture is very nice, not so sure the trouble was worth it.
There are better places to go.
I would never, ever purchase anything from Ashley Furniture ever again. The customer service is absolutely horrible. We purchase a room full of new furniture in October and they brought it in two separate deliveries. The last thing to be delivered was 4 pieces for our entertainment center. It arrived to our home damaged. The delivery guys noticed it right away as they were unwrapping it in our living room. The door was broken on the left side. We are unable to utilize that space because if you try to open the door it falls off. It sits crooked when closed, so when it is closed you can see that it is damaged. The delivery guys put a call in about it while they were still in our home. We were told that we’d get a call from Ashley within 72 hours. After a week and half or so went by and we still had not heard from anyone I looked up a number and had to call them to which we were told we’d get a call to schedule. Once again we had to follow up. Finally a repairman came out and looked at it. We expressed to him that since it was purchased brand new but delivered broken we paid for brand new, I damaged furniture and that is what we expected. we did NOT want a repair, but a new piece. He said he’d take care of ordering a new piece. The door on the other side was not broken but also hung somewhat crooked so he looked at it also and determined that he could not make it hang properly because the door was not perfectly square so he was also ordering a new door for the other side. That was 5 weeks ago now and we still have a broken price of furniture which was delivered to us like that. We have made numerous calls, texts, emails and no one is taking care of this. We are on week 8 overall dealing with this. We reached out to the Toledo store manager, Bob and after a couple weeks of nothing got in touch with his District Manager, LaTasha who assured us that she would get this taken care of. Now we get a text from someone in repairs to schedule a repair. NO. Completely unacceptable. We paid for a brand new piece of furniture that should have been in perfect condition, since it was delivered to us broken we just want that one piece to be replaced. Apparently this awful company does not understand that what we are asking is more than fair. DO NOT BUY FROM ASHLEY because they will not take care of their problems. It is absurd that they treat customers like this and have an utter lack of communication and customer service but are even still in business.
came to this location for furniture and found some things that I really liked but definitely more expensive than out of the other places. Very welcoming environment.
Lots of miscommunication issues. They want to deliver mirror one day bed set another day and so on. Pay upfront cash and miss all the holidays for not having the items in the house. I know this is the issue with industry but at least proper communication might help a bit. Stay away
Was told it would be 4-16 weeks for shipment AFTER we looked at stuff for an hour 🙄