Ashley Store | Holland, OH 43528

My husband bought a powerlift recliner 5 months ago & the motor went out. He called to get it repaired & he has to wait 10 more days for a technician to come to our house & look at it. The chair is under a 5 year warranty.He is handicapped & cant get up out of chair. He's currantly using his wheelchair to sit on but it is very uncomfortable being a dialysis patient with spinal stenosis, diabetes, heart failure & is very weak (uses a walker) I hope someone from Corporate reads this message & can help him out soon.

Helpful, not pushy salespeople. Fair pricing and quick 10 day delivery.

My order did not go as I had originally planned; however the store manager, Bob, worked with me in providing a solution which was greatly appreciated! I highly recommend this store. I purchased the olsberg couch and oversized chair with ottoman along with bolanberg end table. Love it! My living room is now complete!

Back ordered 3 items out of 13 without any notice from an order placed on 2/12 and delivered 5/26. Now placed us in tenuous situation as short term lease to start on 6/11.

I ordered a new bed frame and headboard in December of 2022, received it January 2023. By February, 2 support beams on the foundation of the bed had cracked causing the bed to have a dip. I contacted Ashley Furniture since this was within my warranty, to have the part replaced. I was told the part would be ordered and they could send someone out in a couple of weeks to fix the issue. It’s now May 2023 and I’ve yet to have the issue resolved. Every time I call they give me a different date of when the part will arrive. Went from the second week of May to the end of May and now I was told it wouldn’t be until the middle of July! Im beyond upset due to the fact I’m unable to sleep on my new bed because that would would void my warranty of my brand new mattress because “you can’t use the item if you don’t have the proper parts” — words from a woman in their parts department. Also, it would be extremely uncomfortable. I have called corporate for assistance because at this point I want my money back. I can’t believe I have to wait 5 months on 2 support beams. Worst customer service experience!

Wonderful job lot helping me with good team and faithful! Very Happy for new furniture and great prices!!