Ashley Store Huber Heights, OH

Haiatt was great to work with. She made everything easy and quick!

We could have not asked for a better experience. We called & spoke with Nylah?. Told her what we needed & were in a bit of a rush & lived in another state & needed these items for a family member. She helped us pick out the perfect items . Thank you so much for making our experience so wonderful and effortless. Even the delivery guy contacted us & was so helpful. 100% recommend! Thank you again!!!

Management is incompetent. Furniture is cheap engineered wood, low quality. Sales staff is phenomenal.

Thank you Joseph Justice for exceptional customer care.

Just purchased a Couch, everyone working was super nice and helpful. Got it delivered and the guys did a great job setting everything up and hauling away all the packaging. Would definitely recommend!

Haiatt was extremely personable and guided me to the product I desired for my new home. Her knowledge and professional demeanor allowed me to feel comfortable with purchase. She's definitely an asset to the company. Darrell W.

Walked in amd was greeted immediately by Haiatt! She was awesome. She helped me find what I was looking for. Very knowledgeable of the products. I am a very satisfied customer! Ask for Haiatt!

Haiatt is a wonderful salesperson! She helped us to find the perfect sofa for our home.

I have been a recent customer for the last 5 months and was helped overtime by a really nice,polite and professional lady by the name of Haiatt,she took her time and helped me pick out a few chairs,I went back several times and purchased a bed,pillows,sheets,she is one of the best sales people I have ever had the privilege to work with,there was no pressure,very soft spoken,understanding and patient young lady,wish all salespeople were as kind and helped there customers the way she does,stores would have better sales! I went back a few weeks later to buy mom a furniture set, and during delivery we had a few concerns and questions,Haiatt took the time on her day off to call us and clear up my mom's questions, you dont find that everday. My mom wanted to thank her for everything,so I told her I had already put my reviews up,she is old fashion and gave me a card to give to her,as I'm putting this review up I happen to see I bad review from Felicia Dean? This lady must have had a bad day,Haiatt is a very professional and understanding salespeople along with the rest of her staff,she is a asset and my mother and I will be coming back soon to work with Haiatt for additional things for her apartment. She is highly recommended and so is the store ! We will not shop anywhere else ! Thank you Ashley store and Haiatt!!!

Very dissatisfied with the level of professionalism from Hyatt. During the check out process, I had to repeat 4 times that my billing address is not a local zip code and even gave my salesperson my license to easily put in my information. Even still, it was processed incorrectly and was denied payment. I was gracious in the lack of understanding and just kept repeating myself to not put my billing information with a Huber Heights zip code. I was instructed to call the financial institution to see if perhaps there was an issue with my account after the correct zip code was input but still was rejected. I wasn’t able to spend anymore time at the store so I told them I would be back. I went in the next morning the moment the opened. I told my salesperson person I had called and was informed my account was not blocked or anything of the sort so I should be able to make the purchase and let’s try again. She let me know she needed my account number again as she shredded it for security purposes. I appreciated that gesture so I told her I would have to look it up again. In less than a minute of me looking she asked in a frustrated tone “did you find it?” I was gracious and didn’t speak up about that either but was taken aback by lack of patience and professionalism. Once I gave her the information she tried the purchase again and it was once again denied. She called the merchant line for my account and when she got off the phone she said it was because I told her the wrong kind of payment I had, it was a different merchant. I respectfully told her that I in fact told her 4 times the day before what type of payment I had and provided her all the correct information. I followed that statement up with “I am not happy with the level of service I am receiving” and before I could say anything else she started raising her voice at me. Her manager tried to stop her from yelling and we continued back and forth, mind you I never raised my voice, I never cursed, or called her out of her name. I asked her manager to work with someone else, he agreed and she left the desk. While working the sales manager him and I had a productive conversation about my experience and he was very professional and apologized for my experience. Before we could complete my transaction Hyatt came back to the desk and starting yelling again saying things like “I don’t want that sale”, “delete that sale and you can go to another store”, “you need to leave” while holding her arm up pointing at the door, called me a Karen for not understanding as a former sales professional myself, and much more all while her manager was trying to calmly convince her to stop yelling and go to the back. The whole interaction was outrageous, unprofessional, and unprovoked. I should be able to state that I am displeased with the level of service I am receiving as long as I am not disrespectful which I was not. Highly recommend avoiding Hyatt as a sales associate if you want to shop here.

We had such a great experience at Ashley Furniture with Haiatt’s help. We were able to pick out furniture for two of our bedrooms and got such a great deal. We will definitely be back. Thanks, Haiatt!!!

Great service!

Jessica Chiles was amazing and completely helpful throughout the entire store and getting us setup with exactly what we wanted. We also liked Joe.

Joe justice was. Great help. Listened to what we had to say. He gave us ideas and was very personable. Not a pushy transaction like other places. Thank you Joe

Priya was awesome! Patient and explained everything thoroughly! She took great care of me!

Haiatt was absolutely amazing. She was so patient! Highly recommend visiting her if you are in need of furniture!!

We went to tons of different furniture stores, including a different Ashley. By far the customer service was the best here. Hyatt helped us. She was amazing. Not pushy at ALL. She didnt pressure us into anything. HIGHLY recommend this Ashley and Hyatt!!! 😊

Haiatt was awesome. She was tremendously helpful. I appreciate everything she did for me. She is a good representative of your company

Nyla was helpful and friendly. We found what we wanted and are anxiously awaiting delivery next week

Nyla was very sweet and very kid friendly she help us find the best couch for our home absolutely an amazing sales person I highly recommend requesting nyla

My mission today was to purchase new patio furniture. Ashley Furniture was the 4th furniture store I had walked into. Had 2 sets I was considering before entering Ashley, I was still looking for comparison. - Hyatt was absolutely great! She was super friendly & genuinely gave me time to think about my purchase without that added “salesman“ pressure! Love my new outdoor furniture but bought it specifically because of Hyatt!

My goodness. I could not have asked for a better furniture shopping experience for my mom. From the Showroom design to the wonderful sales staff and financing options, they took away all of my mom's anxiety about furniture shopping, and she is currently sitting on a beautiful new sofa.

We bought a couch on Labor Day and the experience was amazing. The staff was friendly and very helpful.

Joshua is wonderful

I like Tyler‘s no pressure approach. He allowed me plenty of space and freedom to browse without unnecessarily interrupting me. He was patient and courteous. He was also thorough on his explanation of my purchase.

Super nice sales person.

Nyla, went above and beyond for us at the store. The manger helped out as well. I highly recommend the Ashley store in Huber heights. Nyla made it such a pleasure to look for everything that we needed. Thank you so much.

Haiatt was show room specialist that helped my husband and I. She was super professional and greeted us immediately. She even helped with our five year old son so that we could look around. I highly recommend her and her location in Huber Heights. We will be going back in the future.

Priya was very helpful I'm a slow walker have a wonky foot.she took her time asking me exactly what I wanted and need from each item.if I need or any family or friend need any household furniture items will definitely recommend Priya.thanks again

Nyla Hampton helped me and she provided a lot of great information and tips!

I am extremely happy with my shopping experience and purchase from this store. I called the store earlier in the day and asked some questions about what I was looking for. Priya was great, did her homework and took me right to what I wanted. She is personable and professional. I’ve been to other Ashley stores and didn’t get the same service. If you’re looking for anything please ask for Priya, she’s great!!

Salesman sold us a service that was not needed. Claimed our couch would be delivered needing assembly. Arrived fully assembled. Only thing that had to be done was remove plastic & I could have done that myself. I'm retired & on a fixed income. Didn't need to be spending extra money that was not necessary.

Very helpful and nice value.

We purchased a Queen headboard and night stand from the Huber Heights, Oh store. The sales person, Priya was exceptional. She is professional and went above and beyond our expectations. She was patient and understood what we wanted. We needed to adjust our purchase to a different set because of the size of our room. The manager, Brandon was also exceptional. He was able to change the order and we were able to get what we needed. They put the customer first and that is what means the most

Priya was a joy to work with. She helped me put together a wonderful living room set. I am very impressed with Prius and will be recommending her to family and friends. I just made a second purchase from Ashley furniture.I made sure that I dealt with Priya because she is so professional and was so helpful in the decision making process, I would recommend her highly to friends and family.

Found what I wanted, salesperson was helpful and very knowledgeable and nice.

Joe Justice was great, he offered us options. He was easy to talk to and made us feel comfortable with making a large purchase! Highly recommended!!

Joe Justice was amazing. Very professional and welcoming. Would shop here again due to my encounter with him.

Joseph was very friendly and helpful. He went over all the pros and cons of different fabrics, the protection plan, and the different deliveries. If you’re looking for someone that’s not gonna push you to buy something, I definitely recommend Joseph!

The store manager was very accommodating to my 94-year-old grandfather by greeting us at the entrance and providing a wheelchair while we browsed the store. Priya was very friendly and helpful and took the time to understand my grandparents' needs, providing them with a great dining set that they are excited to have delivered to replace their dated dining set. Priya is very knowledgeable and great to work. She is relaxed and does not pressure you. Thanks for your help, Priya, and go, Steelers!

Haiatt was awesome. Very professional and friendly. A very pleasant transaction. Enjoyed the visit.

I ordered a sectional , ottoman, end table , lamp and mirror ! Oh and a rug! All for under 3000$ . The Huber heights Ashley store was very clean! Joe justice helped me when I first arrived and was extremely patient with us as we were picking exactly what we wanted ! And the manager Brandon did great at helping with the approval process . Will for sure be coming back in 4 months to buy my whole kitchen set .

Patrick and Haiatt were extremely helpful and pleasant to work with in facilitating an exchange throughout multiple phone calls and visits. Thankful for their help.

My husband and I had a great experience here on Saturday. We were looking for specific furniture and Priya was very helpful. Priya looked up the specific details on each of the items we were looking for and helped us compare them. She did not try to sway us one way or the other and there was no pressure from her to buy anything. My husband had done his research and knew what the prices were from various area stores and Priya was able to price match what we wanted to purchase. There was no muss or fuss about it, just a simple "we will match that price". Priya was very pleasant and professional throughout the buying process and I'd definitely recommend that you ask for her when you stop in. We also met Patrick, who is the manager. Patrick is very friendly yet professional and has a demeanor that is very customer oriented. I can tell that demeanor is passed along to his employees as this was the most pleasant, no pressure, customer focused interaction we've had while furniture shopping. We did purchase a couch and a recliner while we were there and they will be our go to place the next time a need for furniture arises and we will also let our friends know what a great experience we had at this Ashley store with Priya and Patrick!

Just bought a new mattress and did the Rest Test with Haiatt such a great experience! Haiatt was super helpful and made sure I found the perfect fit. I’m already sleeping better. Highly recommend!

shout out to JOE for spending countless hours helping us pick out the perfect furniture. I highly recommend this store. Amazing service, prices and overall a fabulous experience. Thank you!!!!

Joe was absolutely amazing! He’s knowledgeable, kind and was very helpful with everything . I recommend him to everyone.

Outstanding service, outstanding people thank you Floyd Kendrick

Patrick and Preston are the best!! They were super helpful

Great price; Joe J and Preston were awesome!

Service could not have been better. Good attitudes and pretty store

Awesome furniture built with quality and definitely holds up better than some of the others. My Sealy Hybrid bed is one of my favorite purchases from Ashley! Highly recommend their protection packages too. Well worth it.

I went into Ashley Furniture to do a warranty replacement, and the staff was quick and efficient at getting that order placed for me. They informed me that I would receive a text when it was ready to be delivered, and I did. The delivery process was a breeze, and the chair was super simple to set up. I would highly recommend this store to anyone looking for great pieces at good prices.

Store in Huber Heights was beautiful Staff was very pleasant and helpful Delivery team delivered it on Christmas Eve Love it

My husband and I recently visited Ashley's Furniture and had the pleasure of working with Sabrina. I was blown away by her exceptional customer service, and genuine enthusiasm. Sabrina took the time to listen to my needs, offered expert advice, and helped me find the perfect pieces for my home. Her attention to detail, patience, and kindness made the entire shopping experience truly enjoyable. What impressed me most was Sabrina's willingness to go above and beyond to ensure my satisfaction. She even followed up with me after the sale to ensure everything was to my liking. Sabrina is a true asset to Ashley Furniture. Her dedication, expertise, and passion for providing outstanding customer service are qualities that will keep me coming back to this store. Five stars isn't enough – I'd give Sabrina ten stars if I could! Thank you for an exceptional shopping experience! I recommend all family, friends and anyone searching for their next furniture piece to go see Sabrina!

Very aesthetic and timeless selection of furniture. Kudos to Haiatt for always doing the homework for me! Was really on top of her game with answers to my questions.

Haiatt is an amazing representative. She helped me get all the furniture I knew I needed, and even some I didn't. I will definitely recommend this Ashley's to friends and family. Can't wait to come back!!!

The salesman Adam was absolutely wonderful. He is very knowledgeable & was pleasant to work with. Will definitely return & purchase again

Buyers beware! Know that you are buying scratch-and-dent furniture. We bought a new kitchen table, and it arrived damaged. When I called the store, the GM let me know products sometimes arrive damaged and they fix them. GM's words "like new" condition. He took no accountability and told me to call customer service. Zero ownership for what they sell.

I visited the new Huber Heights store and was assisted sales rep, Sabrina. She was so helpful and her personality was warm and inviting. I purchased a dining room set from her that day. It was such a wonderful experience having her work with me. I have been telling all my family and friends to definitely stop in to that location! I will be making more purchases there.

Just received my delivery and very impressed. Store representative and manager were friendly and knowledgeable. Within 3 days, I received a text to schedule my delivery. Two delivery men were on time and helped ensure sectional and recliner were placed exactly where I needed them to be. Thanks! Will be back.

They make you feel very comfortable when you come in they're very friendly and they don't make you feel that you're bother and they're happy to have your business I would refer them to anyone the first representative I met was named Hannah she was very polite and very sweet and her managers were also thank you thank you for bringing your store to Huber heights