Ashley Store Lima, OH

My experience in the store was good but customer service over the phone was horrible and that will keep me from purchasing something that has to be delivered in the future.

My husband and I walked into their store 2 hours before it said they closed. When we walked in we were approached by a worker. He asked what we were shopping for and we explained and he continued with “if you’d like to come back tomorrow or the next day we can have more time to help you because we are closing soon.” I mentioned them closing in 2 hours and he said they had meetings and things going on in the back …. Mind you there were only 2 people we saw working in the store because it was in the evening. And then he shut off the open sign before we even walked out of the door. Very unprofessional and I definitely will not be back or referring this store to anyone.

Easy everyone was very nice and professional

Very friendly and got a great deal. Would recommend them to everyone.

Great experience and we love the rug

Stopped in around 5pm, they closed at 7. There was on employee helping a family. Another was sitting at the desk in the middle of the showroom. We were looking for a specific chair we had seen online, but he never even looked up. So we followed the employee who was helping the family back to the counter. There were 3 more employees just chatting away. One made eye contact but never spoke, just turned around and kept talking. Took my money and left. Ridiculous.

I had done my research online before going to the store. When I arrived I was greeted by a very nice and helpful sales woman. She listened to me and took me right to what I was looking for. All my options were given to me and there was zero pressure to buy! I had a great experience !

Pleasant Salesman, explained everything I needed to know!

The 3 gentlemen were timely, nice and respectful. Appreciate their work and all that they do.

Me and my partner needed a new table and were both pretty nervous for this decision. Not only did the employee at Ashley make us feel more assured with their humor, but they also walked us through everything to make sure we knew what the steps were. Definitely going to be choosing Ashley for our next furniture purchase.

The deal on the furniture was great! However, the time to process the sale was very time consuming. The saleswoman was very kind and apologetic, but it was her fourth day on the job. Another salesperson should have been shadowing her so that the process didn’t take so long. Also, the computer system GenZ did not cooperate therefore tacking on more time to the process. Not happy about the time to finalize the sale. But satisfied with what we purchased. Hopefully the system can be improved for future customers.

Ray James was fantastic thanks so much for everything.

Kaleb is awesome. Great customer service!

Kaleb G. was great to work with. Gave us space to look around but still available when we needed something. Worked with us to get our order figured out and was very helpful and knowledgeable. We appreciate his help

I went to Ashley's to shop for vases. I found one I liked and there were two of them in the store. The sales rep stated she couldn't sell me one of them because they had a rule that there had to be a certain amount of display items on each table. She wasn't willing to rearrange other accent pieces in the store to compensate for the missing vase, nor would she let me buy the duplicate and then order another for the store. Staff was very unwilling to work with me.

Excellent service.

Mr.James was great. Showed me everything.I love the new bed.

The salesman took very good care of me and found me what I needed. The sales transaction was so easy and efficient! I have purchased quite a few things from Ashley and will continue!

Was very happy with the experience my wife and I enjoyed it. Got really good information from the sales person Kadin Crawford he was great we feel like we got an excellent product with high quality.

Kayden was very professional. He expertly assisted me with my purchase. I am looking forward to my furniture delivery.

Delivery was quick and efficient

Excellent! We had a great experience and purchased furniture.

Ray James was super helpful and knowledgeable about Ashley’s products. He was good with our kids and made the shopping experience enjoyable. His manager was also very welcoming and helpful. Thank you!

Kadin was awesome! I found the perfect furniture for my place!

Our experience was well . sales person was friendly and courteous.

We had a great experience! We knew what we were looking for and Caden did a great job with showing us our options. He was friendly and knowledgeable about the materials of the different sectionals.

The guy that helped us was very polite and helpful

I worked with Kaleb. He was very helpful and listened to my preferences and concerns. Ashley had a nice selection compared to the other stores I had visited. Good experience overall.

Horrible customer service. Avoid at all cost.

Sales guy was great

Once the computer was back up and running the salesmen Kaden made it all pretty painless.

I was treated very well and everyone was helpful.

The manager was very helpful and kind.would recommend this store to anyone.

Wonderful

We had a good experience at Ashley and got what we needed. Our sales representative was really helpful and nice.

The service was excellent, and we found exactly what we needed.c

Kaleb was really nice! He greeted us and let us go around and look without him being close to us and being over our shoulders the whole time. Plus he helped us with filling out an application to get our set . I definitely recommend this place. They don’t push you to get something they help you locate what you want then let you go on your own.

Variety of furniture was great! Ray our sales associate was fabulous to work with!

Had great customer service I had some problem they ended up working it out. It was amazing. Got the deal through.

We are very happy with our experience at Ashley Furniture! We got exactly what we were looking for at a reasonable price. Kadin helped us out and was wonderful. We didn’t feel pressured and felt that he was very knowledgeable and helpful. Ask for Kadin when you go in!

We had a fantastic experience with Kadin at Ashley Furniture! He helped us find the perfect couch, end tables, mattress, and adjustable bed frame, and made the entire process smooth and enjoyable. Kadin was knowledgeable, patient, and genuinely cared about helping us find exactly what we needed without any pressure. We’re thrilled with our purchase and so glad we had his guidance. If you’re shopping at Ashley, definitely ask for Kadin. He’s awesome!

Both employees i spoke with were awesome.

They were very helpful and not pushy!

We have been looking for a new sectional and something super comfortable! Can’t wait to receive our new furniture

Excellent!!! Helpful! Very satisfied!

Ray was awesome! Laughed and joked with my family but when it came down to business, was in it!

The sales team was friendly and courteous. They were very informative with the products on the sales floor. Not pushy at all. Highly recommend Ashley furniture Lima.

Store manager was great Helped with everything

I had Kaleb and he was awesome and he answered all my questions and made me feel welcomed

Loved the sales person and the price. He was great and very patient.

So far so good Cadin was helpful

Kaleb was a wonderful sales agent very helpful when it came to measurements and very friendly and warm personality.

The guys there are awsome!! Kaleb was great to work with

Great experience. Cody(store manager) was very informative about our items of interest which helped us make decisions about our purchase.

Love my chair and delivery was fast and easy!

Kadin was very friendly and knowledgeable, making my experience very enjoyable!

Bought my first set of furniture from Ashley’s and Kaleb was so helpful! He made sure I had everything I needed and explained everything very clearly. Thank You!

Lots of options and service was exceptional! Love their prices too!

Very great service very friendly and it took no time to take care of things

Very helpful and knowledgeable definitely recommended

Kaleb was a great help in picking out our new living room furniture! Cannot wait to go back in the future for new mattresses!

I had a wonderful shopping experience at Ashley‘s in Lima because the sales person Kaleb was very helpful. I explained to him exactly what I was looking for, and he knew his inventory and showed me every piece that fit my description. Also I was able to make a decision quickly because Kaleb laid out all the financial options that were available. My only disappointment was on the way out the door I found a piece of furniture that was on clearance and I asked if it could be added to my order that was being delivered next week. I was informed it could not be added because it was a discounted item that was on clearance but they would deliver it for a shipping fee of $99 and it would be delivered quicker. He explained the reason for this is because the clearance items are delivered by a different Ashley furniture store out of the area. I hope management can look into this and fix it for future sales and customers. Thank you so much for all your help Kaleb!!

Employees were very helpful and friendly. They answered my questions and took care of everything. I needed almost immediately.

Everyone was very helpful. The person that waited on me. I think his name was Sean was excellent.

Awesome experience, very friendly and knowledgeable staff. 10/10

Very very happy with the service. Always a pleasure doing business with you guys. Salesman was awsome very polite,very professional. Great pricing for great furniture. Happy consumer. Thank you

Great experience and sales people! Got a clearance item that we really enjoy! Lovely coffee table!

Very friendly, helpful staff. Amazing selection.

Nice people

Kaleb Gonzales was amazing in pointing my wife and I in the direction of the perfect couch for our family!

Very helpful, an amazing experience with the best help! Would recommend 100% The staff is amazing

First purchased a bedroom suite now purchase both living room and family room furniture. Great experience

The manager was very friendly looked up what we wanted ordered it and we was out rhe door.

Such a horrible experience. We purchased a king sized bedroom suite, it was a floor model and marked down. We knew it had a few cosmetic marks, nothing major. We were told to take photos of the furniture in the store, which we did, and we also wrote down known issues with the salesman. I signed off on this. Before purchasing, I also asked the salesman what would happen in the event a piece was damaged during delivery. I was told that it would be repaired if possible, they would check to see if the piece was available at a different store, or they would order a new piece. Our chest was damaged. I have photos showing the damage, I’ve provided these to warranty, customer service, and to our salesman. All are saying there isn’t anything they will do about it. They also didn’t install the mirror to the chest, and gave us the wrong pieces to attach the mirror so now we can’t even attach the mirror to the chest. Worst experience, buyer beware, highly do not recommend

I love Ashley Furniture 💗 Friendly service. Staff went out of their way to make experience great! A special "thank you" to Ray at the Lima store

Kody was very helpful. He made the process of picking out our furniture and making payment very smooth. Will definitely return and will definitely ask for Kody again!

I forgot to mention ask for Ray.

Kaleb was fantastic! Very helpful and respectful!!

Shaun was a great salesman! If we need anything else we will be back!

I was looking for two occasional chairs. The whole time we were looking we were never pressured to buy anything. Both Shawn and Caleb were more than helpful when we found the chairs we liked. They were both very professional in their interaction with my son and myself. A very good experience with Ashley furniture store in Lima.

Never will I shop at Lima Ashley store again is a conniving salesman

SALESMAN WERE GREAT, CODY AND RAY. DID AN EXCELLENT PRESENTATION OF THE PRODUCTS AND HELPING US GET A GOOD DEAL ON BEDROOM FURNITURE. WOULD HIGHLY RECOMMEND THEM BOTH. THANKS

Wonderful experiences every time I shop here I will always buy from the lima store! Thank you

Ray was terrific at helping us. Shopping is not my favorite thing to do, but he made it easy and enjoyable.

Sales rep was very helpful, not pushy,congenial and informative.

They went above and beyond for me

Very friendly associate and knowledgeable … was very clear on details etc

Staff was extremely helpful would shop there again

Ray and Shawn were fantastic they helped us through paperwork and it took a while but they never complained . It will be our first stop when we look for a recliner and another table . I highly recommend the theses two at the lime store !

We night 4 pieces of furniture from Ashley last weekend. We were able to take 3 with us and paid to have the last item delivered. We were told that it could be delivered Wednesday, which was great! Wednesday, mid afternoon, we had heard nothing from the store and received no delivery. I called the store to be told that we HAD NOT been scheduled for delivery and the soonest we could get it was another week. I found that to be unacceptable. After some conversation with the associate (who was rude and unhelpful), he said he could possibly get it to us by Friday or Saturday, and that they would call us before they arrived to ensure we were home- it was the best they could do, so I had no choice. Friday…. Nothing. Saturday…. Nothing. I called Sunday to find out that it still wasn’t scheduled for delivery! After some research, he said we were scheduled for something called “fly by”, which isn’t a confirmed delivery and now the soonest he could get it to us was now Thursday! Of course, there was nothing they could do about, were not very apologetic and offered us no compensation, etc for our trouble. This is TERRIBLE customer service! Needless to say…I will not be a return customer.

Ray and Shawn were very helpful and kind. Took a little bit more time due to technical difficulties, but both were so kind and upbeat and many items to look at while waiting.

Went well but everything had to be ordered and a later delivery the store was good and very polite

The associate was helpful and friendly! Was very satisfied with the recliner.

Back in November, we were finally able to find the furniture we have been wanting. Kaleb was amazing at explaining details and features about it. He helped us find exactly what we wanted. Most of all……Kaleb was not “pushy”. Thanks again to him and the rest of the team in Lima. We got our furniture delivered in January. We’ve been totally satisfied so far except one small issue. We went to Ashley Furniture yesterday to see if we could get it straightened out. The manager was the only one there and he did an amazing job at figuring out what the problem was and fixed it! We walked in figuring on leaving disappointed and he did what we thought should be done. Thank you so much!

Absolutely a great experience shopping at this Ashley. Great team of professionals that offer ideas and truly helps you get what you need. Kody the manager is truly one of a kind and although not local to Lima this store will always get my business due to the quality of staff and service.

At first it was fine other then COVID delays, now they can't seem to find the extended warranty we paid for, not to mention they've put a review on their site I did not create, so they are apparently making up their own reviews to make it seem like their shit is good. Had I left a review, it would not have been in the past couple weeks, would have been a couple years ago even we bought our furniture. P S. And that bot phone number is just another bot that gets you nowhere. I think you're out to ruin your business.

Although the couches I purchased were very nice, the sales team and contract are not customer friendly. With an outrageous 37.9% interest rate on their concorda credit card, that they flaunt having no interest for 6 months but have posters all over the store with multiple financing options, you will be absolutely pigeon holed into the worst finance option. The other fraudulent advertising that they perform here is a "White Glove" deliver service that is shown to be free but when you look at the invoice, you will see a $250 delivery fee tacked on to your purchase. This store is a very shady and I would recommend going to Westrich, American Freight or even BigLots before ever stepping foot in to this ponzi scheme themed circus that is running in our town. It needs to be shut down.

Very good service.the sales person was very accommodating.very helpful and friendly.would recommend him to friends looking for furniture.

Without doubt the worst furniture I have ever purchased in my 60 years on this planet. Stay away. The cheap crappy veneer bubbled up within a year on my 4-Piece overpriced living room set.

Nice salesman Decent prices Nice furniture

The employees at the store was very helpful and professionally polite. I would definitely recommend this store to others.

Service was great! I love my recliner!

Both sales representatives went over and beyond to help me get exactly what I want even had great suggestions. Left with a smile and a beautiful living room set.

Store manager was great to work with

Ordered a couch from this store, confirmed the delivery. the day before it was suppose to be delivered someone called stating the pieces all went available and i could reschedule delivery a whole month later. Will not be returning to any Ashley store, overpriced junk.

Great experience, excellent customer service!

Kody, Shaun, and Colten were the best! Highly recommended guys and business

Honestly the best experience I’ve ever had shopping for furniture Shaun Armstead is a great sales person and made the experience fun, easy and enjoyable!!!!

Great service! Thanks Shawn!

I was initially happy with my in store experience. The very next day I decided that the protection plan I had agreed to was just unnecessary for me. After attempts to cancel the plan and a conversation with the store manager I was told nothing could be changed unless they cancelled the order and delivery. Then I would be required to go back to the store (35 minutes away) and repurchase the items and reschedule the delivery. I found this to be unreasonable as I work during most of the store hours as well. I ended paying for the protection plan that in the end, I did not want.

Please do NOt GO TheRe! Sold product we didn’t even get!!! 875. Dollars! Have to file a dispute with my bank to get my money refunded and left with an adjustable base that doesn’t work along with a remote that won’t program to the bed!!! They are FRAUDS!! We were sold a “tempropedic adjustable bed frame with remote” and it turns out they gave us a tempropedic remote with a Ashley furniture base!

Working with Shaun and Cody was amazing. They made my trip to the store easy and made my ordering effortless.

Very bad service. Will never deal with this store again.

The salesman I worked with was very friendly and helpful!

You who need a good living room and good bedroom equipment, don't hesitate to choose Ashley store, Androit is magnificent and great and a very well received assistant, for me 🥰

The sales lady was hilarious. Check out was NOT buyer friendly.

The staff is great! Super helpful and always willing to help you find what you want! And the selection is pretty good too. Would definitely recommend stopping by!

Very misleading. The Stanley cup was supposed to be included with a $500 purchase. We purchased over $2500 worth of products but they said no Stanley cup because they gave us a discount. We did not see anywhere that because we received a discount that we would not get the cup We would like a response.

It was a very easy process. I found the perfect unique art pieces! Kaden was great to work with.

Had the best customer service one could ask for, overall very happy with the purchase I made.

Had credit card from Ashley .paid off my balance. Card was canceled by them 2 weeks later. Complete bush league move. I will never buy from them again. Lowered my credit score.

Prices were better than at other stores for the same or comparable products.

Walked in with only the intention of browsing. Cody the manager was at our side the entire time. I think he knew he had the sale before we even realized it ourselves. We worked out the numbers and suddenly SOLD! Great job Cody!!! The Rollins

Great customer service!

No high pressure, helped us find a sale price and arranged delivery. Good experience all around.

Ronnie was amazing! We will definitely be back to work with her again!

Ronnie & Cody are the absolute best to work with!!!! Fair, honest and will bend over backwards to get you what you can afford AND what you want as well. Awesome people and products. Highly recommend these two, they WILL be honest and upfront with you!!!

Cody at the Lima store was amazing and very helpful. Very friendly.

It was a great Experience

Bradley was a great salesman, made our couch purchase quick and easy, will definitely be repeat customers.

Great experience with Ronnie!! She was patient with me on selecting exactly what we wanted for our living room, a sectional, new rug and new stands! Love everything, and price matched the online price for me which saved me a lot!!! Go see Ronnie at the Lima, Ohio store, she will take great care of you!!!

Ronnie at the lima Ashley was absolutely amazing. She was honest and friendly from the jump and never pushed us to purchase anything. I will definitely be back.

Took a little longer than we anticipated but overall was pretty good.

Not too pushy (which is key) but available to assist and/or answer questions!

The Ashley representative was friendly and helpful to me on picking out a mattress for my needs.

Sales person was very polite, professional and helpful

The shipping was great. The online gps app allowed you to know where the truck was and exactly when to expect delivery. Plus, the delivery agents were professional and friendly.

Our experience in the store for the sale was great! However, everything after has been a disaster! We received the bedroom suite with 3 damaged drawers and a damaged headboard. We took pictures of damage and contacted Ashley for replacements. The drawers were ordered and came damaged again. The headboard they will not replace without coming out to look at it. We called again and the next set of drawers came and damaged also. Getting a tech to come out to look at the headboard and for them to deliver new drawers has been a mess. No one contacts you personally it’s all automated and you get messages saying someone will contact you and no one does. Not thrilled with our experience and feel like we have gotten terrible customer service and I have talked to a manager/supervisor/and 3 associates.

Todd was very helpful, kind and considerate! He pointed out serveral options to us and helped us get the best deal!

The guy working with us did amazing. Sales person was KH105 . Ashley's computer system needs help tho. We financed thru Acima and everything was good on our end and Acimas but for some reason Ashley's side of things would not go thru so unfortunately we have to wait several days to get what we purchased. It was a little discouraging. The guy helping us tho did a very good job.

Ashley is a never buy again for me on anything! Ordered a recliner, picked it up when it came in, got it home and it makes a loud sound when reclining out, go to recliner back in and stops, gotta crawl out of chair!, called so many times and it needs a new inner folding mechanism, been almost a month and still no repair, no call back, no return, but I will return it and I will get my money back! Never again!

Ashley is a horrible store. We purchased a battery for the electric furniture we purchased from them. The battery didn't work, so they took it back and said they had to talk to a manager. That was 8 months ago. We have gone in several times and called the corporate office. They all agree that we are owed $200 but no one can seem to take a return. Unbelievable. We will never buy anything from Ashley Furniture again.

Brad was great and really worked with me to find just the right pieces for all my rooms!

Awesome customer service.

I Appreciate The Prices...And In Store Customer Service.... Yet to Experice the Delivery and Setup Proxess... Will Comment On it Later

Had exactly what we wanted for a fair price. But the delivery was 100% perfect and both were professional and helped worked out problems to get the furniture inside.

Great personal service in store. Would have given 5 stars except for the need to find someone else to remove old couch to dispose when paying so much for delivery.

Our experience from the time we walked in to the time we left was nothing short of phenomenal. They were all very helpful and professional. We will definitely be returning for future purchases.

Save yourself the trouble and DO NOT DO BUSINESS with Ashley furniture in Lima ! They deliver THE WRONG couch yesterday (because SALESMAN TODD MARTIN didn’t know how to order the correct furniture )to us and tell him the best he can do is knock off the $200 delivery fee! REALLY because i just spent 2500 on the couch ! GEE THANKS, then we tell them how upset we are and they call back saying the best they can do is a $150 gift card!!! That’s SO HELPFUL because there isn’t anything in there less than $300 besides ugly picture frames on the walls!!! So to use the gift card you’d have to spend MORE MONEY! What a joke!

Excellent service from good people. Will definitely return!

I was very pleased with the sales person =Ronny. She was most helpful meeting my needs for a new mattress and adjustable frame. Went over all the bells and whistles available on the temper pedic. Thanks Ronny.

Great service. Very helpful and knowledgeable.

Mark was great to deal with, enjoyed the experience

Very good 👍

My salesman was off the day I went in to order the furniture we picked out a week ago. The new salesman was extremely nice and helpful- but it took over an hour to complete the transaction .

Terrible checking out. A new guy on the floor which I understood why he was slower. But there were 2 other employees that could have been helping him and were just talking together until my husband finally asked one of them if he could help. Took an hour just to check out 2 table lamps. All the paperwork they had to fill out seemed ridiculous. They said if I came back to purchase again I would go thru the same process. Not a happy camper. 😕

Great in-store service and delivery crew was very good. Very happy with our experience!

Very clean Service was excellent I had talked to Mark so he was waiting for me. It took almost 6 hours to pick out my stuff and get it wrote up. Never once did Mark show any sign of this was taking to long

Love the customer service at Ashley.Gage was so helpful. Always a great experience.

Todd walked me through every step of the process and made sure I was aware of every option available to me. He did a fantastic job!

Terrible customer service. The people in the store are OK but if you need to call and ask a question whether it be the local office or the toll-free number you never get to speak to a live person. Also they are don’t help you with delivery if you buy some thing that’s on clearance which is ridiculous, I spent over $2000 on a couch and I had to rent a U-Haul and pay people to pick it up and move it for me.

Staff in store was helpful day of purchase. But since reached out and Haven't received order. Ended up having to cancel because no return phone calls and wants to set up a bed frame without all materials, and wont be able to use it, they dont even know when i can get the part. Paid in full now got to wait a month or more for refund. Will not be go back and will highly recommend not going cause if problems can't get a hold of no one oneand customer support tells you they don't know.

Excellent !!

Gage German was awesome. Highly recommend him. Very patient was great with my kids and very knowledgeable.

Todd was very professional, and got us a sweet deal on our new Sectional Couch! If you come in to the store, I would highly recommend him!

Sales team in the store is solid- a lot of new folks but they admitted what they didn’t know and we’re able to find me an answer quickly. Delivery was a bit messy- I never was contacted about my delivery because my phone number was entered wrong when they set it up in-store- while I could blame my sales rep, I won’t because it’s an honest mistake. Plus, I had a chance to rectify it sooner but I did not have time to call in and sit on hold. Once my delivery was rectified, the communication was top-notch, though the folks who delivered my furniture seemed like they needed an extra cup of coffee or three- which I’ll also excuse because mine was the first delivery of the day and I guarantee they had to drive at least 1 hour to get to me. Will likely purchase from here again.

Warranty is a scam. I bought a light colored sofa even though I was skeptical with kids, because the sales lady told me it would cover any stain I was not able to get out myself. My kids spilled M&M’s on my cough and I was unable to get a few spots off so I submitted it to the warranty company and was told it was an accumulation and would not be covered.

Excellent selection and good prices I made my purchase of several items including bedroom and living room. Well pleased with the service and knowledge of product with every member of the local Lima Ashley store, with Todd finding me the right deal. They set me up with 5 year warranty on everything and 12 months 0 interest. I am a Happy Camper...Thanks again...Todd 👍

Todd was knowledgeable, polite and not pushy. The store was clean and organized well. We’ve purchased from this store in the past and always had a good experience.

My daughter needed the matching dressers to her bed ordered. The girl helping us was fantastic!!!

Joyce was extremely helpful. I had looked at the website and found some bedding I was interested in. When I went to the store they did not have those items in the store but she was great at telling us what they had that was comparable. She had us try several different mattresses and ironically I ended up loving a mattress that I wouldn't have even considered. Thanks Joyce you were awesome!

The experience was good. The sales people did what they could to help me out and to make it possible that I get the furniture that I needed and wanted

Friendly and very helpful

Friendly staff Great selection Nice and clean place

Great experience

Joyce and gauge rock they work at ashleys in lima they helped us with all our questions and moved end tables by a couch to see how it matched and even moved a rug to see how it matched alsome sales associates thank you so much for your help .

the experience at the store was ok.BUT 2 things they push you to do the review quickly so if problems arise then it’s after the review. The customer service has been a nightmare. I wanted to cancel the expensive warranty after my own research. That’s where it began with terrible customer service. It takes a lot of work to even get a human being and then when you do they will tell you that they will look into your concern. That’s a lie. I called multiple people and finally spoke to someone who said they would have it taken off. I can’t confirm that yet. Not worth the hassle. BTW I don’t even have the furniture yet as the delivery was messed up as well.

We can’t say enough good about Joyce our salesperson. She helped us find the perfect piece of furniture needed. We highly recommend going to Ashley Furniture in Lima and when there ask for Joyce

You have lost many sales by not opening before 11 or 12. I know how many times I have left and went somewhere else and made a purchase before noon. Then check out the meaningless automated response.

I saw an item i wanted online, check out the product as it was still on sale. I was in a hurry so i was satisfied with quick friendly service.

Sales lady (Ronnie) was very polite and knowledgeable. Went the extra step to make sure we got all the correct information on what we were looking for. Very patient as we looked at different models she showed us and had to go back and forth for a few of them. Helped us make the correct decision on what to purchase.

Wish the selection was a bit bigger but overall a good experience.

Absolutely wonderful! We found exactly what we wanted. Ronnie was friendly and not pushy at all, extremely helpful and knowledgeable. Financing was easy and availability is outstanding. Other retailers said 8-12 weeks, Ashley's quoted 2-4 weeks and actually had it sooner. Would recommend over and over!!!

I walked in and was greeted immediately! The man,Todd Martin was patient, made sure I liked the merchandise, gave me different options and was able to give a little better deal than advertised. The whole experience was pleasant and he was definitely AWESOME I. Customer service!!

Stephanie was so great with helping us buy a new mattress and adjustable base! She explained everything about our options and we never felt rushed (even though we stayed past closing).

Todd Martin was very professional, courteous and knowledgeable. Looking forward to doing more business with your Lima Ohio location!! This lamp will add a great accent to our living room!

Greeted quickly & was able to get exactly what I wanted with a definite delivery date in the timeframe that I needed. Ronnie was super friendly as was her associate, I believe her name is Joyce, they made my purchase so easy & as quick as possible!

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service has certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. I needed to file a warranty claim due to a $100 mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. Well, about three weeks ago, there was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. This is seriously making me rethink shopping at Ashley Furniture in the future. I'll likely be speaking to my credit card holder as well and disputing the charge as Ashley Furniture is failing to live up to their end of the deal here. UPDATE 8/2/23: I have been in contact with the escalation team as requested in the response and have provided my account. Going on a week with no response from that now. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. This situation is outrageous, and it's sad that a great store has gone so bad. This has drug on for over a month since the initial incident. I feel like attempts to reach out to me are being made in the hopes I'll respond, forget, and they won't have to live up to the deal. Updated 2: 9/8/23 On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info. I'm now stuck continuing to make payments on a ruined mattress that has a voided manufacturer's warranty due to Ashely misinforming me at the sale and their inability to communicate with me in a reasonable time frame.

Bottom of the drawers is made of thin weak material. Rest of quality is fair. Sales guy was good. Delivery crew overbooked and had to repair bed leg with poor manufacturing but they worked hard

No pressure; answered questions.

Stefany was very nice and helpful.

Such a great experience!!! Joyce was super helpful and never got frustrated with my indecisiveness!!

I love your store. Beautiful pieces. Everyone is so polite and nice. Thank you.

We were waited on shortly after walking in the store. We showed them picture of our other furniture that would be used with what we purchased and she helped us to make sure that the styles were matching. We are excited to have such a pretty living room in our new house. Five stars

Joyce and Stefany were amazing and made my experience perfect!

We had to wait on the computer it was running slow. But Grayson (salesperson GF14) kept us entertained while we waited. We will do future business with the store.

Stefany Girdler ! did an amazing job! Great with sales, in the mattress department I purchased a Tempur-pedic love my bed ! she knew her ins and outs of everything I asked.! Very kind and and caring of all my concerns and needs. thank you so much Stefany!

Stephanie was so helpful!

So helpful -Todd and others!

Stephanie and the crew were so helpful!

Grayson is a fantastic salesman who has a real knack for selling

Grayson is the best salesman I have ever met he is very knowledgeable and we love the furniture he sold us!

Grayson Flores helped me narrow down couches I liked and what was in my price range. Very professional and approachable.

We came to Ashley a couple months ago and our salesmen grayson was very good and knew what he was talking about!

Can you OVER communicate?? Idk but I did appreciate it. I knew every step of their trip and even when they arrived in my drive. It doesn't happen with most transactions so I'm very happy! I was surprised I didn't know when they took a potty break.

Rhonda was wonderful to work with She was super nice and funny. Makes it so much easier to purchase something when you have someone down to earth

Great customer service and product!!

My sales person was phenomenal. She was very knowledgeable and knew exactly what I wanted. We will be back to purchase more once we pay all of this off. Thanks Stefany for all of your help!

Very great very nice

Was a good experience but wasn't given the price that was listed online. Had to pay more.

Protection plan is a SCAM! Purchased furniture from Ashley Furniture along with the 4 year protection. I paid $160 for a protection plan. I have spoken to 2 people and two automated lines and I am not able to schedule the service I PAID FOR! Placed on hold and told I can't find your plan. Then told to call another number. Only to be told I have the wrong number. It went on from there. With my receipt I am not able to schedule!!!

Could have just bought it online and saved a trip. Went to store because I had paperwork that I did not use my warranty and would not lose it, so i have 250 in store credit. Well, you lose it. There is no time frame on when it had to be used anywhere in the agreement, which they acknowledge. But its 180 days after the 4 or 5 year warranty. I didnt need anything from them until now. WILL NEVER RETURN OR PURCHASE ANYTHING. Everyone I know will be told. And to top it off, tried to sell me a warranty on the bench I purchased because it was the only thing I could find. What a joke. TERRIBLE. Would give 0 stars if I could.

Purchased what seemed like a fantastic deal in late November. Was told delivery would take place the first of January. No problem. Wait around for an additional month, still no furniture. First of February we are told it will be delivered, BUT its on the delivery guys time, there was ZERO accommodation for the customer. ZERO customer service. If you have delivery guys who don't want to work after 2 maybe you should find some that do. Especially when you tell working customers paying for additional services that delivery is simple and fast and would be when we would need it done. WOULD NOT RECOMMEND ANY ASHLEY STORE. 0/10

My only complaint is that I tried to call the store repeatedly because I had a follow up question and there was no one available at the store so it sent me to a corporate number. I found out today that the customer service people have been eliminate.

Has went downhill with the new owners.

Excellent team set up replacement table

Good selection great service

Great Clean Friendly

don’t order a couch online and don’t have high hopes when you call the hotline number. they will give you the run around, constantly give you other numbers to call, tell you your furniture will be delivered in 3 days and then 4 days later tell you it’s going to be at least 5 more weeks(it’s already been 6 weeks). their customer services reps do not know what they’re talking about. they’ll also charge your card multiple times a week until the couch is delivered. asked them about this and they told me the banks require them to do it. i’ve never heard of that before. (take my money at the beginning or don’t charge me until before delivery!). i’ve now been sent back and forth from the delivery team, finance team, customer service, and the in-store team. now it’s taken 3 different people to cancel my order and 1 person is telling me i was set up with financing and will have issues getting my money back(i paid outright with personal card) and the other is telling me the other person does not know what they’re talking about. i will never ever order furniture from them again.

Very friendly workers

This was the absolute WORST furniture shopping experience I HAVE ever had. They are unprofessional, rude, disrespectful, and liars.

These are the rudest and most unprofessional LIARS I have ever met .... They lie to you just to get your money .... WORST Furniture Store EVER !! The So Called Manager is the WORST one there ... He is Rude, Unprofessional, Obnoxious, and a LIAR !!

It's sad that a company of this size does not respect customers or have decent customer service. My husband and I made a large purchase that had problems from day one. We were understanding the first two months and when it appeared it would be another month before a full resolution, we asked for some compensation only to be told we could have the same discount as any other customer off the street. The furniture is good quality but I can get that a numerous stores. We will not make any future purchases from this company! Buyer beware!

I bought a bed and bed frame form Ashley back in July. Last month they took $4000 out of my bank account and said I “set up autopay wrong” then tonight when I sat on my bed and it broke. It is IMPOSSIBLE to they ahold of anybody if you need to. I plan on returning the junk they gave me. I’ve paid $400 in taxes when I ordered the garbage and 4 months of payments that I will never get back. Don’t waste you’re money!

The only thing positive to say about our Ashley Furniture experience was the sales lady was very nice and friendly on our first visit, that's the only positive we have. We will never shop at Ashley Furniture ever again. Their customer service is a joke and their communication skills are lacking immensely. It was 2 months after our original delivery date before we actually got our Furniture. It wouldn't have been as bad if we weren't lied to numerous times about it

I have had a terrible shopping experience with this store. I would not recommend shopping here and will personally, never go here again. Normally, I try to rate places with an accurate rating rather than simply 1 or 5 stars but this place deserves a 1 star... In July of 2021 I purchased a sectional sofa, cocktail table and a TV stand. The TV stand and cocktail table were part of a matching set. This will be somewhat important later. I was told all my furniture would be delivered in 10-12 weeks after purchase. This seemed reasonable to me. About 10 weeks in, I get a call that my sofa and cocktail table were ready to deliver. I thought "great!". I was happy with the purchase so far. I assumed the TV stand would be in within a few weeks. No worries I though. At about 15 weeks after purchase I still haven't received my TV stand so I decided to call about. It was November of 2021 at this point for reference. I come to find out that many of the TV stand Ashley sells have been put on hold by the manufacturer due to the supply chain issues we are all too familiar with. It was great of Ashley to call and let me know about this (they didn't and this be be a reoccurring theme as well). During this phone call, they said it should be delivered before the end of the year. I thought "oh, okay. That's reasonable considering the supply chain issues". Then it was the end of Dec. and I still hadn't heard anything on my TV stand. I called again and they said it should be delivered in Jan. I thought this was getting kind of ridiculous at this point but what's one more month when you've been waiting half a year right? The end of Jan. rolls around and still nothing. Once again I call and they say the manufacturer is very behind and filling orders in the order they received them. I asked what that means for me and they said "hopefully it will be delivered by April". This fully cemented a negative opinion of Ashley for the lies I had been told. Up until this point, I had been told the TV stand would deliver at several different times. I had been disappointed several times by these lies. I didn't want to cancel my order because the TV stand was a matching set with my cocktail table. I began looking to see if I could find the TV stand elsewhere but was unsuccessful. All other merchants were saying at least 6 month lead time and wouldn't make any promises. But at least they were upfront about this. I decided to keep my order with Ashley and remain hopeful. If the TV stand hadn't been part of a matching set, I would have cancelled it and simply found another style elsewhere. But unfortunately I really wanted them to match and I was already this far in. I thought "how much longer could it be?". Finally though, they said hopefully by April and would not promise it would even deliver by then. While this was a disappointment from a time perspective, it was finally good that they were not promising a delivery. If they had said this from the beginning, I would have been much more understanding with them. However, up until this point they had been telling me when the TV stand would deliver. April came and went and still nothing. I called again in April hoping to hear good news and didn't receive any assurance. But at least this time I understood there were no dates for delivery. The middle of May came and I finally get the called I have been waiting for for 10 months now. My TV stand is ready to deliver. I scheduled a date for delivery and think it's finally over. The TV stand delivers as expected and I immediately notice it is damaged in two separate places. At this point, I'm just done... I immediately call Ashley to try and make this right. I can't believe I waited this long and have been lied to for this... The worst part was that I had been joking a few days prior about this exact scenario happening. Guess I jinxed myself on this one. HIT THE CHARACTER LIMIT ON GOOGLE... Long story short, had trouble getting in touch with the right person and repair people not showing up as scheduled. Still waiting on repairs

Wonderful place to work with! Barb was amazing and very helpful. Transactions were quick and the staff was amazing! Highly reccomend!

Joyce did amazing job! Thank you

We worked with Joyce to pick out a bedroom set. She was very friendly and helpful.

Worked with Barb! She was great and gave us an excellent deal on our new tables and lamps!! Everyone at Ashley’s was very nice, professional and answered all of our questions!

Barb was an excellent sales representative and help us find exactly what we wanted! Will definitely be coming back!

Great deal great service! Barbara was Great!!!

Thanks Joyce for all your help!!!

Joyce was very helpful and kind! It was a great experience!

Joyce was absolutely amazing and very helpful!!

Barb was great, she helped us find what we was looking for and worked with our price range! Very impressive

Worked with Joyce and had a smooth and accommodating experience.

Joe is an amazing salesperson. He was very helpful and has a great personality. He helped us mix and match furniture. Great experience!!

Had such a wonderful experience with Barb! Would absolutely recommend!

Barb was excellent and made purchasing our new sectional so easy!

Barb is amazing! She helped us with our first purchase a few years ago and she just helped us with a new loveseat and recliner. She was very friendly and actually remembered us from a few years ago.

Courtney was friendly and helpful

Barb was so helpful and great to work with!

Lisa was absolutely amazing! She had an answer for every single one of our questions and checked pricing for a few different sets as we weren't sure what we wanted. If ya stop in ask for Lisa, she'll give ya great service, you won't be disappointed!

They have in Courtney and Deb but they all are awesome people

Joyce was fantastic at finding us a bed! So helpful!!

Joyce was very helpful!!!

Lisa and the rest of staff was very helpful and kind helping us make our purchase! Will come again

10/10 would recommend joyce! she’s amazing! she keeps it honest with you and does an amazing job. loved working with her for a new living room set!

Beautiful store!! Courtney was amazing , all the staff was so nice!

Joyce did an amazing job helping with picking out furniture when we came into the store. Very friendly service. Thank you for all your help!!!

Beautiful selection. GREAT PRICES during this Black Friday sale. Come I and ask for Joyce, she was very knowledgeable and helpful.

Joyce was very helpful!

Barb is awesome. Took care of us in no time

Joyce was the wonderful sales lady at Ashley furniture store that has so much patience and helped me with my selection.

Always happy to help

Joyce and staff were very friendly and helpful!

Awesome experience will shop here again.

It was a great experience! Courtney was an amazing sales lady!

Joyce was very helpful!

Joyce helped us find out new couch today! Great experience!!

Joyce was very helpful and friendly.

Avoid ordering anything from this store, they have an all sales final policy, but have 6 month wait period due to the Covid-19 delays, best to avoid at this time. I ordered in the Summer and told I won't receive till next year. Response to owner: Putting 12+ weeks on your receipts is not being Clear on wait time, it is giving you INDEFINITE time to deliver a product. On top of that you allow your sales people to give false verbal communication and then claim no verbal commitments. If you were honest your would refund your customers money and notify them if the product arrives so they could make their purchase. I am understanding of the Covid-19 delays which is why I didn't complain until week 18, and now being told I will have to wait till week 28! More than double your "receipt" time.

Joe took care of my boyfriend and me and he was extremely nice his energy matched ours and he helped us pick out a perfect bed set for our house we would definitely recommend going back for more furniture!

Super easy to work with Barb!

Leasa and Barb were amazing and helped us through with our very first purchase for our brand new home! They were absolutely amazing and deserve a lot more credit than we can give!

Barb was amazing! We bought our first couch it was a painless process will definitely return!

She’s a very great and nice person to work with thank you for helping me us selected are bed mattress this for joyce

Joyce made the experience quick and found exactly what I was picturing for my home. Second time customer and have now furnished entire home with Ashley furniture’s help. I LOVE my home. Can’t thank them enough.

Joyce was amazing!!!

Joyce did a fantastic job of showing us around and making a great deal!

Joyce was more than helpful and had a wonder attitude!

Joyce was very kind and helpful today ….

Such a great experience with Joe. He took his time with us and did not have the pushy salesman vibe. Thanks Joe!

Cassidy

Always a great experience, Barb is the absolute best!

Walked in not expecting to make a purchase and walked out with a beautiful cocktail and end table set. Thanks to Joyce an even better deal!

My sales rep was excellent courteous, and knew the product well. The furniture I purchased, was beautiful and Flawless. My delivery crew was amazing, respectful, and completed any timely manner.

Deb was and is Fantastic! I got just what I wanted! Thanks

Had a great experience! Joyce was fantastic.

Joyce at the lima store was awesome!!

Had a wonderful experience at Ashley. Joyce did a great job with plenty of patience. Make sure you ask for her when you stop in!

Great experience with Joyce today at the Lima Ashley Homestore. Was able to find a wonderful living room suit and tables, thanks Joyce.

Joyce was a great sales person

They were very efficient and helping in the process of purchasing my bed in a short amount of time. Ask for Barb!

Joe was very helpful. We found some great furniture and got it on sale.

So happy that we came here! Wanted a kitchen table... ended up with living room furniture! Thanks, Joe, for a great experience!

Joyce was amazing and got us everything we wanted!

Went in and employees were friendly. Joyce helped us and got us out quick with a great deal!

Joyce was very kind and gave us time and didn't hover us. Great customer service

Joyce was so helpful at the Lima store. We came in for a bedroom set and walked out with so much more. So happy!

Great service and quality products. Love Ashley furniture!

Courtney was super helpful! Would recommend Ashley Furniture to anyone.

My husband and I were looking for furniture for our new remodeled living area. Joyce was amazing in helping us find the type of material that works for our family as well as a great price!

Josh was amazing! He did a wonderful job directing us to what we liked and hoped put together different pieces to complete our look!

Joyce

Thank you Joyce for your help!

Joyce was wonderful! She was so helpful with me picking out my couch and coffee tables! She’s the best!

Joyce was very helpful!.

Joyce was AWESOME! And Helpful! And made me VERY HAPPY 😊☺

I was searching for a new mattress and had the privilege of working with Joyce. She was knowledgeable, friendly and easy to work with. Great experience!

Great experiences. Thanks, Joyce.

Joyce was very helpful! Great prices for our budget. Will be back for more. Thanks

Joyce was excellent. Gave us a great deal. And…a “THUMBS UP.”

I had an amazing experience and an absolutely fun time while shopping, my sales lady Barb Rose was the sweetest person who understood my purchase needs and put together a package that suited me perfectly. The other two ladies who were also associates at the credit desk were just as cordial and very helpful. My experience today was A1!

Was treated very well associate was helpful and friendly just looking for new furniture until summer sales

Pretty great furniture store, had the sofa and love seat I wanted and they accepted the price of a competitor, saving me time and money

Friendly and helpful salesman. Nice furniture.

Wonderful !!

Joe helped us find a great couch for our big family

Joe did a PHENOMENAL job with us. We came in immediately was greeted to kind faces/words. He worked with us for a couple of hours as we had a whole house to furnace. He had amazing tastes and his input on things that would and would not match. He knew the store better than the back of his hand. If he didn’t have something on the show floor he knew quickly how to find it on the website to give us more options. 10/10 recommend to anyone’s needs.

Greeted at the door by employee who did not wear a mask even though sign on the door stated it was required. Was not able to find a leather recliner. Disappointed.

We really enjoyed working with Barb.

Had great and quick service from Joyce at the Lima Store made buying a couch very simple. Would recommend!

Barb was great

Barb was great and helpful. She was great with our kids and patiently helped us find the perfect furniture.

Great customer service and a great deal on a king mattress.

We purchased 2 recliners and got a great deal! We also looked at beds. Josh was very knowledgeable and helpful.

Courtney did an awesome job. Come and see her!

Fantastic service! Very friendly and knowledgeable. Bought two sectionals! Thanks so much!

I had the chance to work with Joyce. She made the process easy and was willing to help find the perfect bedroom set.

Joyce was not only professional but also very helpful. I needed to purchase a lift chair for my aunt and needed it right away. I was able to get what I needed at a great price all in one trip.

Joyce did a fantastic job and worked to get us the best deal possible.

I've been a Ashley customer for many years and the staff and management are alway ther to work out any issues or concerns I've had and it was always in a timely manner,but over all Ashley furniture has great quality furniture and beautiful accents to complete the room.

We had a dope experience with Barb. She was very helpful. We were greeted as if we were family. She definitely loves what she does. Which made the experience even more rewarding. The prices were very decent especially speaking because of the great quality of furniture.

Found exactly what I was looking for Joyce helped me she was very nice and very helpful!

Joyce was absolutely wonderful! Her help and service was excellent!

Courtney at the Lima Store was very friendly and helpful. She helped me match chairs to my home decor that I already had!

Courtney was great!!

Joyce gave us a top notch experience! Very knowledgeable, and forthright. Quality furniture and fairly priced.

Joe helped us with picking out a couch for our home. He was friendly and answered all of our questions. We have worked with him in the past and he has been great!

Joyce is an amazing person and a good help the manager at Ashley’s furniture in lima is awesome the whole staff is amazing I recommend this place to everyone

Very friendly staff & great customer service. We will definitely shop here again!

I have been a customer for years! Courtney provides great customer service and is very helpful! Highly recommend Courtney for your furniture needs!

Courtney did an amazing job helping us with everything!

Joyce was very very helpful. Got what we needed and was not pushed at all. We will come back

Courtney was awesome, pointed us right in the direction we needed. In and out quick with great service!

Ashley was the best!

We love all of our furniture from Ashley & all the kudos goes to Courtney. Great customer service & she is always willing to help with any questions or concerns we have. Thank you ❤️❤️❤️

Courtney is amazing! She always is quick to answer and helps us get the best deal! Our entire house is furnished from Ashley Furniture & the quality is great.

Barbra was very helpful

I have been a customer of Ashley’s furniture for many years.best furniture store in the Lima area. Pleasant and clean environment. I try not to be partial, but over the years I particularly got to know sales rep. Barb Rose. Because of Barbs down to earth personality it was not difficult to get to know her on a personal level. Barb makes me feel valued, no matter what her week day or year has been like, she cares about what yours has been like too. If I had a pocket big enough I would take her home. Barb is a comfort I call her Betty Davis because she’s a tough ole broad.. and she is much more then about furniture. Thank you Barb, and I will likely stop my furniture shopping if you were to leave.

Good website

Fast friendly service.

I went there. I received great customer service. They answered all my questions even some that didn't pertain to a buy for today. Very polite people. Very clean store

Great experience at Ashley furniture this afternoon. Courtney was very helpful patient. She did not pressure is into any decisions and we can't wait for our new furniture to arrive.

A sales person greeted me at the door, I explained what I was looking for, she was able to pinpoint what I needed in a seconds, and she wasn't trying to oversee anything.

Friendly ppl but realy high prices..

Amazing host

Everything in tent sold and still there

Seems like they're not really getting a lot of furniture in right now and I guess that's do to the global pandemic shipment can be really slow I've ordered something in June still waiting on my stuff however you can find furniture cheaper online

Great Furniture

We have done business at Ashley's in Lima, Ohio for years. Barb, the store manager is the best!! She has gone over and above, giving us the best customer service. She truly cares about you as a customer. Thank you, Barb!!

Was lied to and mislead by sales manager and warehouse manager. Owner refuses to hear customers complaint of shady sales practices. I guess once they cash the check they don't care. Also, still trying to get a full refund after they decided not to deliver on agreed date. I guess their ethics coincide with the owner due to his/her non action to resolve this matter. I wonder how long I will have to wait before my thousands of dollars are returned? Must be their way of slowing my future purchase at a more honest and reputable home furnishings establishment.Until then I will be setting and sleeping on the floor. I will never do business with another Ashley furniture store. Have to edit my complaint due to progress. Heard back possibly from the store owner, however it was a flimsy excuse for bad business practices. Also I received a refund . I still plan to have no future transactions with any Ashley furniture stores , because the excuse was mear covering for the lies I was told. Which means that it's business as usual. Caveat vendor "buyer beware ".

Prices are double of what they are online for the same product.

Bought a house full of furniture. Living room, dining room, family room, and basement. Delivery was as expected, the guys that delivered set everything up just as I wanted. Great valie and great furniture. Will be going back for bedroom sets as soon as my babies are out of cribs.

Poor customer service!! Had a recliner cable break about 3 months after we purchased it and all we get is it will be 7 to 10 days. It’s been well over a month now. Sorry I made the purchase and guarantee I won’t make that mistake again.

Cheap furniture

Tent sale and sales help had no idea on anything

Prices very good and they are helpful.

Great quality! Sales people will work with you.

Friendly staff, furniture with a designer touches, quality built.

Helpful staff and good selection...

Things to know before dealing with Ashley Furniture, first know the online prices, the Lima store tried charging me $800 over the online price during their "sale". Second make sure your salesperson is from that store, they bring in salespeople from other stores and claim they have no control over anything they tell you, truth or lies. Third if you have any problems your just out of luck, they claim not to have any boss besides the district manager which they refuse to contact. Fourth don't expect a return call, we received the wrong furniture and had to constantly call because no one would call back. Fifth if you want it delivered good luck with that, they will get to it....eventually. But once and if you make it pat that the quality is okay, but I would suggest looking somewhere else first.

Had really good service and Barb was a big help

Bought furniture there and it was the most uncomfortable couches I have ever bought unfortunately there are no refunds so I am stuck with the couch for the money I paid the quality is not good at all.The salesperson was amazing so read the fine print before you buy

We went in to buy stools to replace the ones we purchased several years ago. While there, we asked about a credit that we thought might have been on our account from the protection plan we had purchased. We were informed that the protection plan credit was expired. (The window to use it must have been about 2 days). The woman was dismissive and rude. She should have referred us to a salesperson who would have tried to make us believe we were receiving the credit, and they would have gotten the sale. Instead, she wanted to be right or win or something. Tough way to sell product. We will purchase stools from another store, and now we will purchase all of or future furniture from another store. Nice job turning a guaranteed sale into a customer that wants to tell everyone to shop elsewhere.

Absolutely love the new chair.

Stopped in because they were having a 50 percent off sale. My wife picked out some tables she liked. The lady gave us her best price and told her we would let her know. Drove down to Westridge furniture in Delphos. Bought the exact tables over $300 cheaper then there so called sale.

Kudos to Barb at the Ashley Furniture in Lima, OH!!!! Very knowledgeable and very personable. I have gone back to the store 3 times because of her! I will be her customer for life!!!!!

I purchased the jillingsley chocolate sectional sofa over 2000.00 and we have been only.setting on this sofa for a month and the cushions are already flat,and very uncomfortable,,was asking the saleslady about the cushions,and was told they would hold up very well,for two heaviery ppl,DO NOT BUY THIS SOFA,IT IS JUNK. AND THE SALES LADY WAS A LiAR,they must work on a commission,so they will tell you anuthing to get a sale, I Purchased this sofa at Ashley Furniture in lima ohio.

We want to thank Barb Rose for her fantastic service at the Lima Ashley furniture store. We were so pleased with the non pressure but informative help she provided us. We love, love, love the fact that we could shop without constant interruption from the sales people. This store and its sales people earn our 5 star rating and we WILL be returning customers. Thank you again, Barb!! Outstanding!!❤

Joyce was so helpful!! Great deal. Can’t wait to get our new furniture.

Everyone was very helpful and very polite.

Sales reps were great!

Barb was very patient and helpful while I determined which piece would work best for me. All while giving me a great deal!

Was approached within 30 seconds of entering. Ask for Joyce.. She was great and very informative. Awesome lady..... I had planned on just looking for a loveseat. I not only bought a beautiful one, I ended up with a recliner as well. The quality couldn't be passed up nor the price.

This was my Wife and I’s fourth time buying furniture from Ashley Furniture on Elida Rd. Staff is always friendly and knowledgeable without being pushy. The wonderful lady that helped us tonight (Barb...I think) wouldn’t let us buy something we were not comfortable with and worked with us as we found the couch we wanted. Thanks!!!

My experience was awesome. Kimberly Wood was very nice and helped me out a lot. She made sure she was around if I had any questions or concerns. I highly recommend going to Ashley Homestore on Elida road in Lima for your home decor needs.

Love Ashley furniture & thank you Joyce for all your help!!!

Nice furniture, good prices.

Joyce was very polite and patient while my husband and I took forever deciding. I will go there again for future needs.

Barb greeted us as we entered the store asking If she could help us . I told her we were looking for a new mattress . She led us past more expensive Temperpedic to the Sealy Hybrid .She proceeded to tell me why this was her favorite mattress . At this point I laid on the bed an she proceeded to put the bed in the zero gravity mode . Told me to relax and she would be back . When she returned we had my wife lay on the bed & done the same thing . When my wife got up she said it was the most comfortable she had been on a bed in years . We ended up purchasing the bed & are very excited to get it in our house and enjoy some quality sleep for the first time in a long while . At no time did we feel any pressure what so ever . As a matter of fact when we were finished with the paperwork and Barb was walking us out , I noticed a book case that my wife had been looking at . It was reduced I asked her if she would consider an offer , she said she would , I made her an offer and in short my wife is picking up her new bookcase tommorow 😊 This is our 3rd major purchase at your Lima store & we have always been very satisfied . Barb made our shopping experience so enjoyable 😊 Thank you !

I really enjoyed working with Barb!

Our sales associate was Joyce, she was very helpful without being pushy. She answered our questions very well. This was a very good experience for us.

Joyce Rickard was amazing and so very helpful! 😊

What a great experience!

Everytime we have come here the staff have been extremely patient with us and has made sure to get us the best deal possible on whatever it was we were buying. We keep coming back to replace older furniture that has worn out with better furniture. We have never been disappointed and we highly recommend them to anyone

Joyce is a great sales associate she helped me and my cousin find a great sectional for a great price!

Teressa greeted me immediately when I came in , but gave me time to shop when I told her I just wanted to look around. When I had questions, she was readily available and answered them all. Buying process was very easy. Will definitely shop here and recommend Ashley’s again.

Joyce was was very helpful and found me what I wanted.

Joe spent hours helping us and we couldn't have done it without him! We are looking forward to delivery!!

Joseph was very helpful in the process of choosing new furniture. He has a great personality and listens to what you are looking for and can answer any questions you have. The whole staff is pleasant to work with.

Joyce was very kind and helpful!

I felt Joyce was a very nice sales person and helped us very nicely.

This was a very pleasant shopping experience. Joyce was very kind and helpful. Thank You!

Good experience. Original prices noted on furniture tags are not realistic. Sale prices reflect 50 percent off bring the price to what should be the original price.

Joe did a fantastic job of meeting our needs. After 45 minutes of my wife and I discussing all our options; our choice of sofas where discontinued. We went back to the big iPad and he came up with a better choice for us!!! Thanks for all who helped. Great service great price!!!

Love the decor and people are very nice, but too expensive..

Helped us with exactly what we wanted and the color as well! Our sales rep was very nice and gave us a great deal on our living room suite!

I stopped in to price an ottoman with no intention to purchase. They gave me a great deal so I purchased. Thanks Joyce!!

To pricey compared to other places. Saved $600.00 at a different place with same quality furniture.

Saleswoman Joyce did very well explaining things.

Nice employees. Very helpful.

Very friendly and easy to work with

Very polite and was listening to what my needs was, I will shop there again

The people there were great to work with.