Ashley Store | Lima, OH 45805

Excellent selection and good prices I made my purchase of several items including bedroom and living room. Well pleased with the service and knowledge of product with every member of the local Lima Ashley store, with Todd finding me the right deal. They set me up with 5 year warranty on everything and 12 months 0 interest. I am a Happy Camper...Thanks again...Todd 👍

Todd was knowledgeable, polite and not pushy. The store was clean and organized well. We’ve purchased from this store in the past and always had a good experience.

My daughter needed the matching dressers to her bed ordered. The girl helping us was fantastic!!!

Joyce was extremely helpful. I had looked at the website and found some bedding I was interested in. When I went to the store they did not have those items in the store but she was great at telling us what they had that was comparable. She had us try several different mattresses and ironically I ended up loving a mattress that I wouldn't have even considered. Thanks Joyce you were awesome!

The experience was good. The sales people did what they could to help me out and to make it possible that I get the furniture that I needed and wanted

Friendly and very helpful

Friendly staff Great selection Nice and clean place

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service has certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. I needed to file a warranty claim due to a $100 mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. Well, about three weeks ago, there was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. This is seriously making me rethink shopping at Ashley Furniture in the future. I'll likely be speaking to my credit card holder as well and disputing the charge as Ashley Furniture is failing to live up to their end of the deal here. UPDATE 8/2/23: I have been in contact with the escalation team as requested in the response and have provided my account. Going on a week with no response from that now. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. This situation is outrageous, and it's sad that a great store has gone so bad. This has drug on for over a month since the initial incident. I feel like attempts to reach out to me are being made in the hopes I'll respond, forget, and they won't have to live up to the deal. Updated 2: 9/8/23 On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info. I'm now stuck continuing to make payments on a ruined mattress that has a voided manufacturer's warranty due to Ashely misinforming me at the sale and their inability to communicate with me in a reasonable time frame.