Ashley | Lima, OH 45805

Ashley Lima, OH


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Lima, Ohio at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Elida Rd, between ALDI and T-Mobile. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.6 Star Star Star Star Star
(671 reviews)
Star Star Star Star Star
Ronnie Shelton 1/26/23

Great Clean Friendly

Star
Melissa Amstutz 1/3/23

Worst customer service experience I've ever dealt with. I bought a couch from Ashley 7 months ago and within a month or so of purchase, I had to have a portion of the couch recovered due to poor quality. Since then, the issue has reappeared. I've been bounced around to so many different representatives with absolutely no answer. I even stopped in the store to talk to the manager and just got another phone number to call. Take your money elsewhere.

Star
Aj Marinelli 12/30/22

don’t order a couch online and don’t have high hopes when you call the hotline number. they will give you the run around, constantly give you other numbers to call, tell you your furniture will be delivered in 3 days and then 4 days later tell you it’s going to be at least 5 more weeks(it’s already been 6 weeks). their customer services reps do not know what they’re talking about. they’ll also charge your card multiple times a week until the couch is delivered. asked them about this and they told me the banks require them to do it. i’ve never heard of that before. (take my money at the beginning or don’t charge me until before delivery!). i’ve now been sent back and forth from the delivery team, finance team, customer service, and the in-store team. now it’s taken 3 different people to cancel my order and 1 person is telling me i was set up with financing and will have issues getting my money back(i paid outright with personal card) and the other is telling me the other person does not know what they’re talking about. i will never ever order furniture from them again.

Star Star Star Star Star
Barbie Calvelage 12/30/22

Very friendly workers

Star
Taylor Smith 12/19/22

This was the absolute WORST furniture shopping experience I HAVE ever had. They are unprofessional, rude, disrespectful, and liars.

Star
Hippie 12/19/22

These are the rudest and most unprofessional LIARS I have ever met .... They lie to you just to get your money .... WORST Furniture Store EVER !! The So Called Manager is the WORST one there ... He is Rude, Unprofessional, Obnoxious, and a LIAR !!

Crystal L Nutt 12/6/22

I went into the store and ordered a bed frame for my daughter in October. The men in the store that helped us were extremely delightful and helped us pick out exactly what we were looking for and I couldn’t recommend them more. With that being said: I was told I’d receive notification and calls for delivery no later than Nov. 4th. When I called Nov 8th (giving a few days just in case) they said it was not available for delivery at this time and I’d hear something by Nov 18th. I was patient and waited until that day. I called back in the hopes of getting a delivery date, and unfortunately received a new date of December 2nd. Today is the 6th and I called to cancel my order due to it still not being available for delivery. When you call to speak to someone, you never get the store. It’s always some foreign representative that can barely be heard or understood. The phone call quality sucked and the man that helped me today kept pushing me into keeping my order with offers of money off and so forth. NO. I WANTED THE BED FRAME I PICKED OUT IN A TIMELY MANNER SO MY CHILD DIDN’T HAVE TO KEEP SLEEPING ON A MATTRESS ON THE FLOOR BUT THANK YOU FOR BEING SO GENEROUS TO OFFER ME 5% OFF MY $1,300 ORDER THAT IVE WAITED 7+ WEEKS PATIENTLY ON!

Star Star Star Star Star
Jim e 11/30/22

Star
Sarah Reger 11/15/22

It's sad that a company of this size does not respect customers or have decent customer service. My husband and I made a large purchase that had problems from day one. We were understanding the first two months and when it appeared it would be another month before a full resolution, we asked for some compensation only to be told we could have the same discount as any other customer off the street. The furniture is good quality but I can get that a numerous stores. We will not make any future purchases from this company! Buyer beware!

Helen Brookman 11/7/22

Horrible company and customer service is a nightmare!!! Delivery date was later then expected so I called and cancelled my order well I thought something was being done. It’s been 8 phone calls later and lie after lie!! Was told last week my order was cancelled and my refund was sent only to call Today and there’s still my order sitting open and hasn’t been cancelled. Nightmare bunch of lying thief’s !!

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