Ashley Store Mansfield, OH (Ontario)

Carol at Mansfield store was a pleasure to work with. Didn't push, answered all questions, very knowledgeable. I'll be revisiting

Ricky was very kind and professional. I left having bought a bedroom suite with mattress, couch, recliner and TV stand, and a dinette set.

Ashley was very helpful & friendly !

Lena was great to deal with.

I shopped for a nice couch and found one on sale for a great price. The sales staff was very professional, kind and caring. I'm still waiting on my order, which they said it could take up to 3 weeks. That part sucks, I will update/edit the review post when I finally get to see what I bought.

Lena and Shawn were excellent!!

Lena was amazing showed us countless items. Helped us find the right furniture for the right price.! Will definitely be coming back!!

Great service, thanks Lena!!!

Jordan was very pleasant and knowledgeable to work with. After going around to all the furniture stores I came back to give Jordan my business. Also they support veterans which we appreciated.

Chad was very helpful and great! He definitely helped us find the perfect furniture for our home!!

Fast efficient great costumer support , sam and Lena were so helpful

Chad was very friendly and knowledgeable, great salesman!

Kate Fick that help me was the nicest lady and we had a lot of laughs. Will be back to see her in a few months to get a mattress.

Get people easy to work with. I highly recommend Kate super friendly and no pressure sales she was amazing!

My husband and I ordered AND paid in full for a couch and a chair on March 25th, 2025. Here it is May 20th, 2025, no furniture. No monthly updates on where our furniture is or anything. Everytime my husband calls either the Ontario store or the Marion store (pickup store), neither one can tell us a dang thing then transfers us to the other. And when we do speak to someone competent enough to understand our issue, their excuse is "well it got pushed back because it's a popular set." Okay that may be the case but here we are 2 months later with NOTHING. Our sales person who sold us the furniture has now left Ashley and went somewhere else so She's no help. Update: 5/21/25 An Ashley Rep called my husband this afternoon and offered us either free delivery or some money refund some money. We were very happy with this phone call and apologize and making things right. So our furniture is at the Marion store and being unloaded as of right now. So my husband will be able to get it today or tomorrow. I will be updating later on when we actually getting the furniture. Update: 5/21/25 7:20pm We got our furniture this afternoon and we absolutely love our furniture! Thank you, Ashley Furniture Store for making things right and for wonderful furniture. My husband is already asleep on his new recliner! 🤣

Pete was very personable and knowledgeable about the furniture I was looking for. Thank you Pete for making my shopping experience a great one.

Fantastic service. Helped us determine what worked best for our needs. I will definitely return to shop! Our salesperson Carol Culler went above and beyond to make sure our needs were met. Management also works well with sales staff to ensure customers are satisfied .

Sales associate, Lena, was very helpful. She was very knowledgeable in answering our questions. My husband is handicapped and she was very kind and aware of his needs. She made a difficult situation go seemless. Thanks Lena, great job!

Kate was helpfully to show me furniture but was not pushy

Kate was incredibly helpful and kind! She was willing to price match for us and get us the best deal. We will definitely be returning after such a nice and smooth experience.

Sales person was courteous and remembered us from being in store several weeks ago. Was a pleasure to do business.

Pete at the Mansfield location of Ashley furniture was very good to work with. He took his time with us and helped us to figure out what furniture would work best for our living room. All of the staff at the store, from the manager to Amy to Pete. Every associate was very personable, helpful and friendly. EDIT TO ADD: the pick up warehouse gave us an incorrect piece of our furniture and when I called our salesman about it, he advised we could take back the wrong one and pick up the new one or wait for 2 weeks for them to delivery correct piece. After voicing my displeasure I did receive a call from the delivery manager and they will be bringing the correct piece in 2 days. THANK YOU Ashley Furniture for making it right.

Definitely a Great Job

Jordan was awesome. He answered all our questions and took time with us. We went in for a recliner and purchased a couch and loveseat. Great perks for military and veterans. Thanks Jordan

The sales people at Ashley are so pleasant to do business with! They were helpful and knowledgeable of the items that I was looking for. They express pride in their job truly wanting you to be satisfied, as well as guiding you to quality products at a very fair price. Thank you Ashley Furniture for all your help and making my purchase a pleasant and positive experience!!! 👍👍👍👍

Lena was exceptional . She did not pressure me and helped me get what I wanted. The whole staff was very nice to me as they all gave respect for veterans which is awesome

Everybody at Ashley was very nice and courteous Joshua helped me he answered all of my questions most definitely helpful very professional I would definitely do business there again once again thank you for all your help

My sales associate was very heipful.She found exactly what I was looking for.

Lena, Josh, and Sam were all so helpful in helping us make our purchase. We are so excited to see it all once delivered.

Very awesome store great service very helpful Sales person was the best

Lena was very helpful & knowledgeable & fun to work with!!

nice experience very efficient thank you

Lena was very Friendly and took her time showing us options until we found the sofa we wanted. We will be back when needing other furniture.

Great customer service, beautiful store.

Mackenzie was very pleasant to work with. I told her what I was looking for and she knew exactly where to take me.

Great place! Get all my Furniture here!!

Kate did a wonderful job and we got exactly what we wanted very professional

It was wonderful to walk in to your store, to be greeted by a salesman, Chad Robinson, who was, not only professional, but so pleasant and friendly. Directed me to exactly what I told him I was looking for, and at a price I was happy with. Can't wait to receive my living room set. Thank you Chad! He is a reason why I will return, to Ashley, for future purchases.

Ricardo was awesome, he answered all of out questions and was not pushy. We love that in a sales person. I will recommend Ashley Furniture to my friends and especially Ricardo. Keep up the great work.

Chad was fantastic! We have worked with him for multiple projects and he always is kind and patient with our decision making process. We will be back!

Fantastic prices and super kind staff

Brittany was very helpful and knowledgeable

super nice people and very good at helping me find stuff in my price range that’s still my style! 10/10 would shop again especially with Kate!

Ricky took great care of us. Fast friendly service!!!

Had a wonderful experience with Mrs. Carol. She was very kind, helpful and patient. Allowing me to make the most of my purchase. Thank you so much 💓

Very knowledgeable and courteous service team. Very friendly to veterans. Great experience.

I bought my couch for my first apartment through the Ontario Ashley Furniture and Kate was a huge help there!!! She made me feel very welcomed and helped me with so many extra things that she did not have to do!!

Jordan did a great job

Ashley was great. 😊

Carol was wonderful in everything she helped us get! Thank you to everyone at the Ontario Ashley store! Everyone was so helpful, kind and on top of everything! We will DEFINITELY be back!!

very friendly and knowledgeable. Excellent service, Thank you

Friendly, provided options, explained invoice well

Great experience! Helped us with exactly what we needed plus.

Kate was absolutely fantastic. From her welcoming personality, knowledge and making the Ashley experience phenomenal. Every question, she had the answer, her suggestions were on point. She listened to obstacles and had resolutions. Great leader for Ashley!!!

Ashley was pleasant, professional and knowledgeable. It was a pleasure working with her.

Very good. Lena was knowledgeable and polite. Listened well to what I wanted and was able to find several options.

Justin was awesome to work with. He was knowledgeable about the mattress we chose and helped us decide which one was best for us!

Great service! 10/10 recommend Justin! Great with my daughter and all around!

Ricardo was very helpful and patient with our family. He made the process go much smoother and made many recommendations that made everything easier to decide. Thank you!

Ricardo was very very helpful and helped us so much with measuring and figuring out. So very excited to get our new furnitures.

Great place, great people.

Kate was absolutely phenomenal! She was so patient with us as we made our decision. She walked us through all of our options and was so extremely knowledgeable about everything! She didn't make us feel rushed at all and even stayed after hours after we made our purchase to answer questions about other products we were interested in. Ashley is LUCKY to have an employee like Kate!

This was my first time shopping at Ashley Furniture. Justin was super helpful, answered all my questions and made the buying process so easy. The manager at the store was very helpful too. I would highly recommend this store.

Justin is the best! So nice and knowledgeable. Went in not knowing exactly what we wanted and came out with a beautiful selection of furniture. As long as he’s around, we’d definitely be coming back and telling family & friends! Super excited to enjoy our new sofa & loveseat.

Carol was very knowledgeable. A lot of fun to work with easy peasy from start to finish.

My experience in the store was decent. Justin was really helpful. However. I have been waiting a month for 2 pillows. My husband has been told 3 separate times they will be in. After waiting 2.5-3 weeks we were told they would have them shipped from the Marion store and they would be here the following day. The following day came and they only had one pillow. After almost a week, called again. Still no pillow. We are now at the one month mark. Called in and told they were both there. My husband gets to the store and they still only have one pillow. I bought a new mattress, VERY EXPENSIVE sheets (which already have holes in them after 1 month) mattress protector, 2 very expensive pillows and a whole new living room set. I can understand waiting 6-8 weeks for the livingroom furniture, as they are larger items but waiting the same amount of time for pillows that are sold at the store down the street is ridiculous.

Justin, our sales associate, was very friendly, knowledgeable, and helpful. He wasn’t pushy at all and just showed us our options. Nice experience today at Ashley.

Thanks, Jordan. We had a great experience at Ashley and left with more than we came for. Thanks for everything.

Brittany was a pleasure to work with. She was very informative. We highly recommend Ashley Furniture. They stand by their policies and if you have problems they will make it right. Thank you

Great service and worth coming from Columbus to do business and purchase new furniture. Staff is welcoming and Josh made sure I made the best choice for my needs and did not push the sale or anything I didn't need. I will definitely come back for future purchases.

Justin was great to work with and was not pushy. Let us browse the store

Justin was awesome to work with! We walked in not knowing what we were looking for and walked out with the perfect piece! We would go back to him anytime!

Justin was very knowledgeable and helped us in our mattresses buying experience

Chad was awesome! He wasn't all over us while we shopped but was there when we had question. We will definitely go back for future purchases! Thanks again Chad!

Get your furniture some place else, the customer service of Ashley Furniture is trash AT BEST! Bought our sectional in 2020 (weird year for everyone), however, when we received the lounge on the sectional it broke within first few months. Now it's broke again, since their products are made out of cheap particle board! We did purchase the extended warranty and it's still NOT COVERED because it is just past the 5 year extended warranty. We received the sectional part in January. However, we didn't receive the lounge part of the sectional till September of 2020 (replaced an back ordered). Since the warranty was signed in January of 2020 no one will (Ashley Furniture or the Montage Group (their 3rd party warranty group)) cover it. Ashley said they'd be more than happy to send a technician out to "look at it, at the expense of the customer". Not happen!!! We've bought multiple items from Ashley Furniture (dining room set, mattresses, sofa, etc) but, after this experience we're taking ours and our families business else where. Extremely disappointed is an understatement with this company that we've purchased multiple products from. This post is to forewarn anyone considering purchasing something from them! The products are made cheaper now than ever before. We have located a couple other places that offer lifetime warranty and STAND BEHIND THEIR PRODUCT! Is it a little more? Yes but, I also don't like pay $1,500-2,000 every few years on particle board!

Josh was excellent. We found the perfect sofa and he was so friendly and helpful throughout the process.

Ricky Ricardo was very friendly and attentive. He was great to work with.

Well to be honest, I had to ask the guy in the front to get someone to help me. There were people who came in front of me and they were helped right away. I went through the whole store and sat on every couch and made my choice. That took me a half a hour and during that time no one asked if I needed help. That’s when I asked the guy at the front for someone to help me. He directed me to Makenzie and she was very nice and finished checking me out.

Lena was absolutely 💯. Made sure she showed us exactly what we were looking to purchase. Great job Lady!

Very good service

My husband and I stopped in to shop for a new couch and everyone was very helpful and pleasant especially our sales person Kate. There was no pressure whatsoever. I highly recommend Ashley.

I loved how we got waited on as soon as we got into the doors

Josh was amazing in helping us find what best fit our needs!

I was greeted so kindly and professionally by Justin. He was a wealth of insight and knowledge. Not to mention his charisma was overflowing it was hard not want to stay. Then the admistartive professional known as Tara was so good at her job made everything efficient and quick it was almost as if the rest of the team wasn't even needed. But that is clearly a testament to the leadership of the Sales Manager Sam and General Manager Megan. The environment was welcoming and professional it is very clear that store is run well and it's only due to the people that are customer facing.

We have been looking for recliners for months without success…. Until we came to Ashley. Mary was very knowledgeable and helpful! The selection at Ashley was great. Can’t wait to get both recliners. Thank you Mary!!

Mary was wonderful. She was very knowledgeable and did not pressure for the sale. Great experience!

We worked with Justin at the store in Ontario, OH, and it was a fabulous experience. He was knowledgeable, honest, and accommodating. 10/10 would recommend him and this store!

My experience was very pleasant and easy 2 👍👍

Mary was very helpful and did not pressure me into buying things I didn't want or need. The store was very clean and the prices are budget friendly.

Very helpful

Good experience. The salesperson took their time showing us all options

Makenzie helped me out today at Ashley’s , she did an excellent job and was very friendly. If you need help choosing furniture or have any questions I recommend choosing Makenzie to be your sales associate

Chad was amazing! He listened to our needs did not try to push something that did not fit for us! We plan to return!

Jordan was amazing. Not pushy at all and never tried to “sell” us anything we didn’t want. Would definitely recommend 100 times again and again

Josh was great to work with, he went above and beyond for us. We highly recommend him for all of your needs.

We visited the Mansfield location. Brittany was so kind and helpful. I found everything I needed and a few extras;) Thankyou so much for a great experience.

Mary was very professional! It was a very good buying experience!

Very friendly and helpful . Mary was very accommodating

Lena was very helpful, she did a great job.

Everyone was so nice and very helpful!

Kate at the Mansfield store did such an amazing job! I was in the market for a new mattress and platform. Kate helped me choose which mattress was right for me and explained things so thoroughly. I walked out with an amazing Purple mattress and a new bed set! 100% recommend!

I had been to a couple stores beforehand and wasn’t too impressed. I went in to Ashley’s just to browse and ended up with the most perfect sectional. Chad was very personable and friendly and made the whole process very easy.

Lena was absolutely amazing! She Helped us through the whole process & we loved her down to earth personality! The best sales lady we’ve met. She made the whole process an absolute breeze.

Thank you so much for your great service

Justin was absolutely outstanding today. We went in for a recliner and he greeted us with a warm welcome and took care of us all the way through. I had a not so great experience the last time we were in and I swore I would never go back. However my husband talked me into giving them one more chance. Justin is the only reason we choose to buy again. Thank you so Much!!! Kudos to Justin!!!!

Very friendly people. Worked with us on are bedroom set. I highly recommend. Love my bedroom set. Thanks Ashley

Carol is such a slay. We love her. Never knew I could get a brand new couch for $40/month. Lifesaver!

Leana was super helpful. Appreciate the water and the efficiency of her work ethic.

Our experience with Jordan was outstanding. He demonstrated a caring attitude, was understanding, and helped us address all our concerns. He proved to be an exceptional sales representative.

Brittany was the absolute best! So easy to talk to and informative! 10/10 recommend her and will return to Ashleys for my future purchases

Everyone in the store was very kind and helpful. Our sales person Josh was great in helping us pick out our new mattress. The wine and beer offering by the manager was a pleasant surprise and made for a relaxing shopping experience as well! We will definitely be back, Thanks!

Ricky did a wonderful job showing us the options available to us and helping us find the right furniture for us.

Very nice and courtesy and knew what she was doing

Love the chaise/sofa we bought. Thanks to Lena for all her help!

Kate has an incredible eye for coordinating colors, textures, and layering decor. She was extremely patient as we walked through the entire store several times and had great ideas for simple but chic decorating and taking some risks to add beautiful colors to neutral design element. I am really happy that she was my consultant today and look forward to working with her in the near future. Thank you so much, Kate, for your help today!

Thanks Justin!!!

Thank you Mary, Sam, and Josh. Very patient and kind, the whole store thanked my husband for his 23 years in the service, thought that was sweet

Jordan iwas our sales associate and he was amazing we were very satisfied with his service

Ricky is a great salesman and was very helpful.

Great selection and service

Kate was very helpful & patient with us! She helped us find our new couch!

Easy transaction. Jordan was very pleasant and helpful!

The staff was very friendly and knowledgeable. We got exactly what we wanted with no hassle.

Justin was AMAZING! You can’t find a better salesperson.

Kate is an exceptional salesperson. Great buying experience. Ashley sure loves our veterans. Thanks again.

Had a great shopping experience and Brittany was wonderful to work with. Went to another furniture store near by and they did not have the welcoming atmosphere that we received at Ashley's.

Enjoyed being helped by Mary!

Jordan was phenomenal

Great customer and fast service

My husband brought me to the Ashley Store in the Mansfield area as a surprise to look for a recliner. I recently had a knee replacement and a recliner will be a welcomed asset as I heal. But, not just any recliner, I wanted an extra wide so my dog and I can be together. Lena greeted us at the store in a warm and friendly way. Once she knew what we were looking for, she personally took us to the recliner area. She showed us several options, answered questions, was patient (especially with me, I am old and have to read lips) and listened to my concerns about making the right choice for chair size and color. She was understanding about me wanting to go home, measure my space and mull over adding a recliner to our room, She called that same afternoon to ask if I had further questions….of course, I did. Lena answered all in a professional and non pressured way. I decided to purchase the chair. Lena’s customer service impacted my decision in a positive way. She is an asset to Ashley and I so am grateful for the assistance she gave to me. Ruthe

Brittany, the Sales representative was fantastic to work with and very knowledgeable. Great attitude through the process. Thank you ..

Professional and hassle free purchase experience. Mackenzie was very professional, helpful, and knowledgeable of all their furniture options which helped me decide which piece I wanted. Thank you.

Absolutely the best furniture shopping experience we have ever had. Mackenzie was amazing to deal with and extremely accommodating!! I

Very happy with my experience both sales person and manager were very helpful got everything we needed at a great price 😊

Jordan was helpful, patient and informed us of all our options. Thank you

Kate was great to work with. She was personable and answered all of our questions. Also a big thanks to the owners for honoring military and veterans. The Mansfield/Ontario store will continue to get our business.

Kate Fick We had a great experience with Kate she was polite and did not pressure us at any time,which made us feel she cared about what we wanted. Calm making sure we were happy. A great sales person.

A good experience, helpful friendly staff and appreciative of veterns. We have purchased several items from Ashley Furniture.

Great experience and great service

Wonderful experience with the folks at Ashley! Great selection and everyone was so friendly! Lena was awesome! Thank you for acknowledging my military service as well. ❤️

We had a great experience at Ashley Homestore in Ontario! Jordan was extremely professional and knowledgeable, and he made our shopping experience a breeze.

Kate was super helpful and knew the details of mattresses. She helped us get a great mattress and was very knowledgeable and polite.

The experience was great!! Fast and he was most helpful.

I had a nice time with Jordan an he explained everything about the furniture and helped me pick out the right stuff I needed . Was very considerate of my needs thank you Jordan

Had a great experience Ronald is very knowledgeable and personable

We had a wonderful experience at Ashley’s! Mackenzie, our sales representative, was incredibly helpful and guided us through the entire process of purchasing our sectional and bed. She was knowledgeable, patient, and made sure we found exactly what we needed. On top of that, we got a great deal on the pricing for our new furniture. The whole experience was smooth and enjoyable. Highly recommend visiting this store and working with Mackenzie!

Great sales rep Ricky!! Thank you

Very friendly and fast service

Mary was fantastic and the manager was so nice and helpful

Very nice store, great price and Chad was great and easy to do business with.

Service was very helpful and made the purchase process very easy. Will definitely be back again soon.

The staff was very friendly & listed to what I wanted. I was shown 3 or 4 very nice options. All my questions were answered patiently & politely. After being graciously given time to think & discuss I returned to make my purchase. I would absolutely recommend shopping for any furniture here!

Kate was the absolute best! We came in with our 3 year old and 10 month old and she worked so patiently with us. We purchased a dinning room set and while we were deciding everything she played with our daughter and kept her entertained the whole time. If I could give her 10 stars I would!

Ricky Ricardo is the best.. He made the whole process of buying a new chair easy and fun! If you're looking for furniture definitely see him!

Great customer service! Loved the glass of wine that I got while shopping as well! 10/10!

Great experience and very friendly staff

Kate was amazing, knowledgeable! I'm sure I'm gonna love my new table.

Appreciated the occasional check in by Justin as we looked around and that there was no pressure to buy which put us at ease.

We went there with questions and every question and concern we had was taken care of! Probably the best service we’ve had at any type of sales store. Sam the manager, and our sales rep Mackenzie was phenomenal. Appreciated them so much today!

Treated very well

Mackenzie and Ricky were absolutely amazing! They helped us find exactly what we were looking for. They were both very knowledgeable and had the answer to our questions. We will definitely be coming back to them next time we need an upgrade.

Chad was excellent to deal with. He knew the products well. Sam was also very helpful! We had a really fun experience with Chad, Sam and the entire staff! Who knew furniture shopping could be so fun! Thanks!

Very helpful and informative always look for Carol when we shop at Ashley

Kate was amazing! She is great at instantly making you feel like your business is important and she is great at asking the right questions to help customers find exactly what they are wanting or needing for furniture. Her natural way of being down to earth with a customer is an wonderful also. My husband and I really appreciated her fantastic way of being a great sales person!! She is the best!! Thanks for all your help we will definitely return there when needed!! JEREMY AND MICHELLE TALBOTT!!!

Brittany was very helpful and it was refreshing not to be pressured. She was available and very knowledgeable when we had question. Very pleasant experience.

Kate helped us with the purchase of a sofa. Was helpful answering all questions and information about our purchase. She allowed us to browse without hoovering and only stepped in when we had narrowed down our choice. Would ask for her help with any future purchases. Thank you Kate, you rocked.

Friendly, no pressure

Ronnie was helpful, friendly, efficient, accommodating. What else can you ask for. Was told to come here by a friend, was not disappointed.

Mary was a great salesperson!! Great service. Highly recommend!

Justin was very helpful in explaining the difference in in the mattress and what was best firmness for us

We had the pleasure of working with Ms. Carol. She was a delight. She checked in with us when we walked in, but wasn’t pushy at all. Ms. Carol came by a couple other times to see if we had any questions, and when we did she was quick to answer them and helped us with our purchases. We will definitely be back and will ask for her every time!

Jordan was very helpful the minute I walked in the doors. He knew all about the construction and positives of the furniture I chose and was very helpful in helping me find exactly what I wanted. I can't wait to receive the furniture. I just hope it doesn't take longer than I was quoted that it will be here.

Great experience with Ricky. Highly recommend him and this store. Amazing way they honor veterans, we were very touched as every employee shook my husband’s hand and thanked him for his service.

Our sales rep, Jordan H, was very knowledgeable about the different pieces I was interested in which helped me narrow my search to exactly the furniture I had in mind. Every effort was made to get the best price. Very helpful staff!

Ronnie was great with helping out us find our couch! Very personable, knowledgeable, and was available whenever we had questions. Thank you!

Justin was extremely helpful,kind. Justin listened to what I needed.The loveseat is a little different then I wanted but it was easy to get up & down. And helped me with pricing. Thank you can't wait ti it is delivered. Thank you Ellen Szydlyk.

Brittany was more then helpful answered our questions and was able to get use the furniture that we were looking for. She was patient and above all wasn't just looking to make a sale but worked with us for what was best for our need

Ronnie was very outgoing, besides being knowledgeable and helpful. Very patient with us. We have always experienced good service at Ashley over the years.

Had a great experience at the Ashley Furniture store in Ontario, Ohio today. Upon entering the store I was greeted by Ronnie. He was extremely approachable and offered his help. After explaining to him what I was looking for, he meticulously gave recommendations based on real world experiences. Ronnie was surprisingly knowledgeable about the different beds, bed liners, ottomans, and bedroom furniture I was looking for. He gave insightful demonstrations and was able to clearly compare and contrast the differences in quality in each item we looked at. Ensuring that I'd leave the store with exactly what I was looking for. Most importantly, Ronnie offered wonderful financing terms and options to make the buying process more manageable. What's also nice about Ronnie, and why I would recommend him as a salesperson is that he listens to your needs and goes above and beyond ones expectations so that you'll leave with the highest quality product that's within your budget. I would truly recommend Ashley Furniture for the quality of their furniture and would EXTREMELY RECOMMEND RONNIE as your next salesperson! Thank You 👏 Derek M.

Jordan was wonderful- very knowledgeable and answered all questions! He was such a huge help. Thank you Jordan!!

Really nice experience. Chad was super. Very relatable,knowledgeable.We left buying what we wanted with the help of Chad. His consideration to our needs helped with our decision we were very happy with. Thank you.

Wonderful service McKenzie was a great!!!

Brittany was an amazing salesperson . Professional but not pushy. Our entire family raved about her. Will want to do business with her whenever we return to your store. Definitely an asset to your company.

I would recommend Carrol to anyone for a sales associate!

Great

Great service, high prices.

Brittany was very knowledgeable..very patient with me.. good pricing. Excellent warranties..I think I'm going to be very satisfied with my purchase

Kate was very helpful in choosing our bar stools. She was patient as I worked through a next day return and quickly assisted us in ordering the correct height.

Brittany was just amazing and she helped me pick out the chair I wanted

Kate was extremely friendly and helpful. What I appreciated was that there was no pressure whatsoever so ever. We ended up ordering a sectional, mainly because of her. I was there just to browse with no intentions of buying. Would definitely recommend looking her up if you are interested or have any questions.

The quality of the furniture speaks for itself, butttt the customer service is top notch. I was impressed at Josh’s service and his managers. All the other staff was also great! Amazing customer service truly great humans!

Jordan rocks, helped me find the exact desk that I needed!

Very pleasant and hassle free shopping experience!!

I had such a great experience shopping for new furniture at the Ashley furniture store in Ontario. Carol was a huge help while I was making decisions. She was sweet and very knowledgeable. I will definitely be returning with any and all furniture needs in the future.

Ricky was super helpful and friendly, was very considerate of my budget and helped find options that worked for me. Would definitely recommend him!

Nice store and great staff. Kudos to Jordan! He is an excellent salesman and not pushy at all. He will help you find what you are looking for. Only complaint I have is my Ashley store card isn’t accepted at the Mansfield store. I can only use it at the Medina location which is a crock!!

Excellent customer service !!!

Ashley Furniture is always my go to store when looking for any furniture needs. Josh was very helpful and eager to help. He showed me a variety of sofa combinations and I was able to find the perfect sofa/chaise. Highly recommend Ashley furniture!!

I ordered a dining room table and 6 chairs on 11/03/2024 and was given a 3-5 week delivery time. I called at the 4 week mark (week of 12/1) and was told that due to Black Friday (???) my order was delayed. When I questioned further, I was told that Ashley only delivers to my area once a month and that the earliest that we could get our table would be 12/19 (46 days after ordering and paying for the table) and that Ashley's "3-5 week" delivery time ACTUALLY means that THEY will receive the item in their warehouse within 3-5 weeks and ONLY THEN do they start the delivery process. I know it may not seem egregious, however I feel as if I was told what I wanted to hear just to make a sale and that is not okay. Quality seems nice and salespeople are respectful, but I would not recommend if you want any furniture in a timely manner.

Carol was fantastic, she was so friendly and kind. Let's us shop and then helped us narrow down our choices with no pressure. Highly recommend her. She is a true asset to the store.

Friendly, knowledgeable salesperson. I wandered around just looking, but he was available to answer my questions. Left with the perfect area rug for my room. And bonus- it was on clearance! Thanks, Ricky!

We found what my dad wanted. Salesman very professional and answered our questions appropriately.

Salesman was great and I’m happy with the furniture I chose. The price was really good too. When you buy furniture from Ashley just expect a long wait period to receive your purchase. I was told would be 6 weeks and I’m not sure what the norm is and this isn’t my first time purchasing furniture but ive never had to wait this long to enjoy my new furniture.

Very patient and kind. Ricky was the best.

Ronnie was absolutely amazing guy, very friendly, and a great listener. He answered every question. We would absolutely come back to him again.

Jordan was a great guy that showed me everything that I wanted and took his time with me!

Easy shopping, friendly knowledgeable staff.

Ronnie was very helpful and knowledgeable. Process of buying a new mattress and bed was quick and we were given a fair price for all items.

Absolutely great customer service, nothing to complain about at all

Kate did very well, letting us roam the store without any pressure but jumping in when needed. We ended up getting a everything for the living room for the amount we planned on spending for a sectional alone. This is our 2nd set from Ashley and the first set is still going strong.

Very friendly service. Water, wine, beer. Helpful on finding what we need.

Carol provided excellent customer service. She made my family feel welcome. Making our buying experience enjoyable. Thank you

Such a great buying experience with Justin. Very friendly, efficient and knowledgeable.

Very helpful and friendly sales team. Helped me put together the perfect bedroom set that checked off all the boxes for my needs in designing a functional yet comfy space.

Chad Robinson helped me out with my new purchase of a Zanbrook dresser. He was a cool, kind guy and was able to get me a deal on the dresser. Thanks for the help Chad!

Ricky was awesome, got me dialed in with nice recliner and Bluetooth table!

I am excited about our mattress and living room furniture purchase. The customer service and friendly staff at this Ashley Store is the best there is! Our sales person Ricky Ricardo was the absolute best in helping us decide on what our best options were. Their support for our veterans is always so appreciated! Ricky went above and beyond to make our shopping experience the best! I Highly recommend this Ashley furniture store and salesman Ricky! Thank you so much!

Absolutely awsome service ! Jordan was great 👍

Had a stress free, quick and easy transaction to purchase a sectional sofa today thanks to Chad R. Very helpful, knowledgeable and courteous. Much appreciated!

Kate is a wonderful sales person. Very knowledgeable and very helpful. She made my shopping experience a delight. Took her time and made sure I had all the information I needed to complete my purchase. BIG THANKS TO KATE.

Jordan was a fantastic, complete service from the start to the finish. Excellent customer service, walked out with a total different purchase than expected but very happy that Jordan showed us options that we didn't even think about. Thanks Jordan

Thank you for helping us pick out the perfect couch!

Justin was great and very helpful!

Ricky was fantastic, very personable and was very helpful in finding us the perfect couch! Thank you Ricky, we will be back!

Very friendly and helpful staff!

Our salesman Justin was awesome and efficient.

Mackenzie was so helpful and patient! She ensured I got exactly what I wanted out of my new furniture pieces. I can’t wait for them to arrive!

Thank You Ricardo for all of your help this evening. I am so excited to get my new furniture. Thank you for your great customer service, and going out of your way to make things possible. Happy Thanksgiving and Merry Christmas!!! Kimberly Morgan

Sales person was very helpful and personable.

Chad was very friendly, helpful, answered our questions. I highly recommend him! Thanks. Eric

Kate was very professional, Knowledgeable and a true pleasure to work with! It assuredly makes a difference when you come across someone who really knows the products they are representing!

Second purchase since October. Wonderful people. Great salesman. Great furniture

Kate was very experienced, professional, and kind! She took the time to assist any way she could and made sure to offer the promotions and ensure that all of my questions were answered! Thank you Kate!

Knowledgeable and courteous sales person.

Our sales associate Chad Robinson was knowledgeable, helpful and wasn’t pushy. He was personable and professional getting our attention. He contacted us with store incentives prompting us to decide on the furniture we looked at a few days earlier.

Chad was very helpful and knowledgeable.

Great sales person, very informative.

Very helpful and made the process extremely easy!

Mckenzie did a great job with helping us make a decision on our furniture. She made the sale easy and we will likely go back again for another purchase later on!

Josh was am amazing and honest salesperson to work with!!! Best furniture buying experience ever!!!!

Found exactly what we were looking for. Knowledgeable, friendly and efficient sales representative, Chad.

Ronnie was awesome. Very friendly, helped us decide what we wanted, showed us several options. he wasn't a pushy sales person at all. Gave us our options and left us to decide. He is our definite go to from now on. Amazing customer service from Ronnie.

Just bought a couch from Ashley Furniture from an employee by the name of Carol. She was by FAR the nicest and sweetest lady I have ever met. I felt like I was talking to a family member the entire time. She was very patient, helpful, and overall an amazing employee. I would definitely recommend anyone to her as well as come back myself and buy more from her. She is definitely a valuable employee!

Ronnie was incredibly helpful, informed, and fun to work with. He helped me find two dressers and a dining room table that would be perfect for my family and I! I will ask for his help when we return to the store in the future. We are so thankful!

Ricky was amazing, very friendly and showed us what was best for us. I would definitely go back.

Jordan, was very accommodating! Customer service was exceptional. I am happy we my shopping experience and new purchase.

Ashley Furniture has been our go to furniture store for many years. Today Jordan was our salesman, and he was great. We purchased a couch, loveseat, two matching chairs and a leather recliner. The process was super easy and fast. Thanks Jordan !!

Our experience was awesome as always. I was very pleased to work with Jordan, he was super helpful, informative and patient. Will definitely be back again.

Absolutely wonderful shopping experience. Sale staff, Brittney, was very helpful, professional and understood my needs in finding the perfect recliner. The chair was reasonably priced and reflected my price range. Thanks Brittney.

Very nice and helpful Thank you The nicest lady ever

Ricky was Awesome very Helpful, knowledgeable and Kind. Weve bght A lot of Furniture from Ashley Furniture thru the years n Appreciate the Quality of your Products.

Great service. Answered all our questions.

I love shopping at Ashley Furniture it’s a wonderful experience my sales person’s are Ricky and Mackenzie ♥️

Ricky Ricardo was very courteous and a great experience once again the entire staff was great and very pleasant experience buying our dinning room set and the way they treat veterans is second to none.

Fantastic experience. Very knowledgeable staff.

Justin was a great sales person! Very well done

Justin was great! Very friendly staff

Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining room chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them. I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly. He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store. I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever be going back.

Went in today to purchase a specific bed frame and coffee table and needed help finding the perfect mattress that met both my wife and I’s needs. We were greeted with smiles, and the choice of wine, beer, and water, and Kate who went above and beyond to get us the perfect mattress! Really loved how we had all the time in the world with her to go over everything without feeling forced or pressured. She helped us purchase the perfect mattress for the both of us along with the bed frame and coffee table we knew we wanted upon walking in. Thank you Kate and Ashley Home Store! We appreciate you all and will be a retuning customer!

Was a joy working with Kate this afternoon! She knows her stuff for sure and will work hard for you to get you what you want and need! Would also like to point out I’m very picky when it comes to salespeople bc I don’t like the feel of being pushed into things. Kate and this Ashley Home Store does NOT do this! It’s very laid back and a pleasurable experience in all! Thank you so much! We are going to love our furniture!

Jordan was exceptional! He gave me space when I needed it and also was there when I had questions and was able to answer all of them! If we buy again in the future I will be getting ahold of him again!

Both gentlemen we worked with were out of this world with Kindness!! We will definitely shop at Ashley’s again!

Justin was a very great help, very helpful with helping make a selection

Fast and easy. I wasn’t sure what I wanted and they took the time to show me everything

Ronnie was very helpful, he wasn't pushy like some sales people. I would definitely buy something from him qgain. Thanks for the great service

Ricky was amazing to work with, lots of energy and a great personality. The store is fine, I really wish there were more options of colors and materials for the individual pieces. Loved one piece but the colors didn’t work for us or loved the material and color but not a fan of the style.

Justin and Sam were very helpful with everything today. Awesome customer service and left with intentions of doing more business here in the future.

My wife and I were out looking for a new couch, and we had stopped at two other places before going to Ashley. We should have just gone to Ashley Home Store first! What a great experience, no pressure sale. Justin was amazing at showing us different options for sofas. If you are a veteran, I would HIGHLY recommend you to go to Ashley Home Store first before any other place. They truly honor all vets. They have a gong that they hit, and no matter what the employee's are doing, they all stop and come over and shake your hand, and each and every one of them tells you thank you. What other place does that? Oh, and they have complementary water, beer, and wine. But the real reason to go is because of the service. This is how ALL the other retail stores should be conducting business. Thank you again for the amazing experience!

(Steve)Ricardo was great! Super helpful on listening to what we wanted and helping us find the perfect thing. He went above and beyond and id definitely recommend him to anyone

Chad, our salesperson, was very knowledgeable, patient and friendly. His low-pressure approach made our furniture buying experience stress free and pleasant. Would recommend Ashley Furniture in Ontario, Ohio if you're looking for new furniture.

Kate was very friendly and helpful in directing us to the perfect piece to fit our space. Thank you, Kate, for walking us to the finish line. It was a "home run" experience for sure! 😊

This experience was just wonderful. Right away when we walked in and we met Mr.Chad we all hit it off. Love going shopping when it feels there is no pressure and Chad made this possible. He also helped me to get what i saw online and pointed out to me that if i come today there is a store sale. Myself ,am all about customer service and Chad sure did that and all the laughter made this experience so relaxing . So exited to see this Red Carpet delivery which is something special ,i am told . Thank you again Ashley Store in Mansfield and Chad . Employes like that you need to keep around .

Ashley just landed them a continued shopper. Justin came through in the clutch. After being told I couldn't get a preassembled spin chair off the floor. He assembled it himself. That extra effort is exactly why I will be back. Justin is 10/10!! Ashley Furniture has a star on their hands.

Jordan is very helpful!

Kate was very knowledgeable and helped me make my decision.

Ricky was great, he gave us different opinions with buying and making sure we were satisfied with our purchase. Highly recommend him.

Jordan was awesome to work with! He took his time and wasn't pushy. I would definitely recommend him if your thinking about purchasing anything for your home period.

Jordan very helpful Easy experience.

Great service There to answer questions but didn’t pester and pressure us Would recommend Kate to friends

Ronnie was extremely helpful with our purchase of a new sofa. We had a picture of the one we were looking at and he took us right to it. We eventually chose a different one.

Brittany is so down to earth and she was very knowledgeable about the policies that Ashley Furniture has.

Had a great experience with the 2 employees that we interacted with. They made sure to assist with our requests and went above and beyond to guarantee that we were satisfied with our purchase. Definitely recommend Justin and his sales team to take care of you.

We dealt with Justin and he was the nicest person to deal with when getting our new front room furniture. He explained everything that we needed to know. Would highly recommend this store and the staff there! And we will definitely go back if we need anything else.

Mr. RICARDO EXEMPLIES EVERYTHING GREAT IN A SALES REPRESENTATIVE, HE TREATED ME AS A FRIEND AND BROTHER. A VERY PERSONABLE MAN, I WILL ALWAYS BY FROM HIM IN NO MATTER WHERE HE WORKS, YOU ARE LUCKY TO HAVE HIM.

Chad was awesome, helped us pick out a great couch, listened to what we were looking for, and was fun to hangout with! Ask for Chad the next time you’re in!

Josh was a genuine guy and everyone at Ashley shook my Navy Veteran Dad's hand and thanked him for his Service. A+ in my book.

Very helpful, didn't pressure us into anything and understood I was just looking and pricing.

Five stars across-the-board

Ashley spent a lot with me and answer my questions and very professional

Joshua was wonderful He was very knowledgeable and answered all my questions even before I needed to ask them. He gets a big gold star from me.

Kate was great and helped us find exactly what we wanted. Very friendly and professional.

Very successful buy. The salesman named Jordan H. was very down to earth and helpful during the whole experience. Will 100% be back.

Very satisfied with Jordan! Will be back to buy a table!!

Joshua took his time to show us all options to meet our desires, and was a comfortable fit for both of us. It was a surprise when I learned about free delivery for veterans. Every employee came by to thank me for my service. WOW!

Justin B. greeted us at the door with energy that was “FIRE”! So good! We had a specific piece we wanted and he allowed us to shop around without “hassling” us, as it is prone for sales persons to do sometimes. We found our item and he set up everything including delivery to our daughter’s dorm room. 10 outta 10!

Justin was very helpful and great to work with. We will seek him out next time we need to make another purchase.

Easy shopping, very satisfying. Great deal.

Ricardo was professional and took all the time I needed in deciding on price and style. He helped me on two occasions and I changed my choices a lot. Shopping here was a good decision and I am hoping delivery and set up will go just as well. It was a fun experience and the wine 🍷 was a nice touch. Keep this man in your employment.

I recently wrote a bad review about my furniture, since then I have received some help from Logan, she went out of her way to help me with my issue even after reading my review. I deleted my last review since she took care of things for me. If any one is having issues with their purchases I suggest you go thru Ashley 1st and see if they can help you. Thank you Logan!

Always a great experience. Great selection and value. Customer care is top notch!

We love Ashley furniture. We buy all our furniture from them. Good quality at a reasonable price. Highly recommend Ricardo.

Ricardo was a pleasure to work with and made the process very easy. He was extremely helpful and not pushy at all. He showed us various options and took into consideration our price point and features we were looking for. He was very patient and we would work with him in the future.

Jordan was very Knowledgeable, helpful, and courteous

Quality products and knowledgeable staff

Very nice store,very nice selection with many good price options, our sales rep Jordan was great to deal with and would recommend this store to anyone in the market for new furniture.

This place is great. You can tell the sales people really care about finding you the perfect pieces to fit your space and your lifestyle. Would recommend to everyone

Our experience here was super awesome. Great customer service and explanations and detail on pricing.

Very patient and spent a lot of time with us very knowledgeable about mattress.

Ricardo was very helpful fun to be around and gave good service.

Jordan was amazing and made our purchase easy and seamless.

Excellent experience. Not high pressured.

Ricardo was very easy to work with, he's knowledgeable on everything in the store. We had a great experience 👍

Ricky was great to work with. Very personable, professional and all around nice not pushy guy. He was also very understanding and kind when I called and changed my order. Thanks!!!!

Great experience - no pressure sales at all and very informed mannerly sales agent who was very helpful in answering all my questions . Definitely will buy there again !

Brittany was awesome helping us pick out matching pieces. Got it ordered quickly, and she was so helpful! We are so excited to get our new furniture!

Helpful staff took the time to find the right sofa for us, and then walk through the buying process. They even rescued a phone that we left behind! The only thing I wish they had been more transparent about as the delivery charge, but I guess I should’ve asked

Justin was AMAZING! Very helpful and knowledgeable! Very friendly and personal. Never was pushy either. Answered our questions and if he wasn't sure about something, he was honest and went to ask someone who knew. Manager was also very friendly and helpful (sorry I didn't catch her name)

We went into the store and had no idea what we wanted. Mackenzie was so patient with us and answered all the questions we had. Even offered to come in when she was off because that was the day we could make it back in after we took measurements. She kept me updated on sales and when we went back into make our purchase she made it so smooth. And answered even more questions we had about other furniture. She was the best and I’m glad she was there when we went in originally. She definitely went above and beyond for us.

Kate was amazing

Jordan's customer service was very good and a professional for us it was very nice that he attended us to do business at Ashley de Mansfield

Excellently

Great experience; Josh Obert helped us locate what we needed, got us a great price and didn't attempt to pressure sell us.

Staff was very helpful and friendly. Took their time and answered all my questions. Helped me find just what I was looking for.

Shopping for a new sofa was made easy! Jordan was my salesman and he was very knowledgeable, honest and up front! I will always shop at Ashley Furniture and refer my friends!

Kate helped me with purchasing a new couch! Super friendly and answered every question i had. Would definitely recommend!

Josh at Ashley Furniture in Ontario did a wonderful job helping us find the perfect couch for our family. He was patient with my kids, explained everything in detail, and answered all of our questions. Highly recommend!

Kate was professional and knowledgeable. She was extremely courteous and helpful.

Jordan was very knowledgeable and professional. Let us take our time picking out a livingroom group and even turned pieces upside-down so we could view the construction. Answered all our questions and we never felt pressured to buy something. Highly recommend.

My experience at Ashley’s home furnishings in Mansfield Ohio was exceptional. I was able to freely roam the showroom leisurely yet still attended to at a very comfortable distance by Ricardo. The merchandise that I chose was exactly what I was looking for. Home decor, accessories were also right up my alley.

We dealt with Josh who was very knowledgeable and helped us choose what was best for our needs.Everyone in the store was very friendly. We'll worth the hour drive.

Great experience overall. Jordan was incredibly knowledgeable. He quickly identified both our style and shopping pace, then tailored his communication to best meet our needs. Highly recommend and look forward to receiving our new furniture.

Great experience at Ashley! Jordan was amazing and we got complimentary Miller Lite!

Josh was very informative and friendly. Thanks Josh

I had a great experience yesterday with Ricardo. He was very helpful, informative and a pleasure to work with. I didn't know I could laugh so much buying a couch.

Ricardo is a GREAT salesman! He answered all our questions, took his time describing the items we were interested in. Very friendly, knowledgeable salesman. Would recommend him and Ashley Furniture in Mansfield!

We walked in the door and were greeted by Ricardo! He was very helpful and he went through many options with us and he was so nice he actually moved furniture around in the store so that we could get a better idea of what things looked like together! We would highly recommend Ashley furniture and we would highly recommend asking for Ricardo!!!

Chad is the best sales representative! He was very nice and straight to the point. He helped us find exactly what we were looking for and we were in and out of the store in about 15mins.

it was good

Exellent customer service! Great deal and beautiful product. Thank you!

Katie was very helpful and patient with us. Excellent customer service!

Ricardo was professional, knowledgeable, and not pushy at all. He was attentive asking how he could help the minute I came into Ashley. Thank you for the good experience.

Thank you Ashley Homestore, I was looking for specific items and had shopped at the online stores. One item was priced significantly higher at the Mansfield store but sales associate Brittany price matched (exact same item) and I didn’t have to go out of town to save money. I really appreciate that! Good customer service!

Excellent Service, with attention to all details

We came in previously for a couch and when we came back for a bedroom set Jordan remembered who we were and was extremely helpful and friendly. He was quick and had us in and out with exactly what we wanted. They are also very military friendly. Would highly recommend and would definitely come back here.

Ricardo was a lot of help in finding what I was looking for....Thank you

Great experience. We just moved and had to replace/refurnish several rooms in the house. Jordan was knowledgeable and efficient in guiding us to what we were looking for. The pricing was great and competitive. We will shop here again.

Pleasant and efficient.

My fiance and I are getting married in Septepmber and was looking for a bigger bed. If you need anything at all, Josh is the guy for the job. Josh is amazing and was super helpful. We recommend him over and over! Will definitely be going back and getting him anytime we come back!

KATE DID A GREAT JOB TODAY!

The manager helped us find what we were looking for. Very promt on get the sale completed. A1 store..

Mackenzie was very polite and had a great understanding of the products she was selling. Very pleased!

Really great experience!

Wonderful. Quick and easy. Was listened to.

Kate was amazing! She was honest, friendly, and very helpful. We loved her. Pay her more! I'm serious! She was the first person we saw greet us but not be too in your face about it. She should be making more! Love her!

Ricardo was very professional, knowledgeable and courteous. He took the time to ensure every aspect of the buying furniture process was correct and reviewed with us step by step. I would highly recommend shopping at Ashley furniture for your home furnishing needs. Ask for Ricardo and you cant go wrong.

The store was very nice, and clean. Kate was super sweet and got us set up with a payment plan very quickly. She explained everything well and was straightforward with the process including which plan might be best. Overall the store had a very welcoming feel and Kate did a great job setting us up. I would definitely recommend.

Easy, fast, helpful service

Mackenzie was amazing to work with and was super helpful in helping us select our mattress and ended buying a complete bedroom set with it! Would highly recommend her and will definitely be back!!

Nice and laid back nobody following you around pressing you

Ronnie was grear and bery helpful.

Josh H was very helpful, made my choice easy to make !

Very helpful and very pleasant to work with. I would definitely recommend the Mansfield ohio store for anyone who wants a terrific buying experience.

Ronnie was very knowledgeable and patient. He didn't crowd me while shopping and answered every question I had.

Kate was a big help

Great service and care for their customers! Kate did a great job and made sure we were taken care of. Definitely recommend her to anyone looking to buy furniture.

Ricardo was amazing, definitely recommend his help in choosing the right piece for your home!! He treated us like family, so kind! Ask for Ricardo!!

Ricardo was very helpful and found me exactly what I wanted for a great price!!

Purchased a TV stand at Ashley's Homestore in Mansfield Ohio from MacKenzie I took the floor model which had a few issues & a repair service call was done. Everyone I dealt with from beginning to end where extremely customer satisfaction orientated. Top repair man David along with Zack who was in training did a fantastic job !!!!! From start to finish Ashley Homestore stood by quality & customer total satisfaction I thank All from MacKenzie to parts department to service men for their excellent service I think they ALL DESERVE A RAISE AS WE ALL KNOW GOOD SERVICE IS RARE THESE DAYS LAURA M MATZ LEXINGTON OHIO

Our salesman was extremely knowledgeable and helpful. The store had a great inventory for us to choose from. I thought that the prices were competitive.

Ricardo was extremely helpful, patient, knowledgeable and fun. We purchased a beautiful bed and amazing mattress and pillows. Ricardo was very helpful with making sure we made the best choices for our comfort. Everyone was so kind and gracious celebrating to my fiancé who is a veteran. Ashley is always my first choice.

Kate was the most professional, understanding, knowledgeable and caring sales person I had the pleasure doing business with.

I love Ashley furniture I’ve always been happy with what I’ve gotten there and Ricardo was so sweet and so helpful. I had a meeting that I had to get to and he was able To get my purchase all written up and me out the door quickly and even loaded the chair in my car.

Brennin was very pleasant and very knowledgeable to work with. We enjoyed our shopping experience very much.

The review does not represent the store itself. The Review is based on some new policy, where the store cannot take care of the customer, for some "corporate reason" I have purchased well over 20K from this store and the Marion store. My 1 year 2 week old recliner left me stuck in the full recline mode (I am a larger person) due to a failed motor (that is a phone diagnosis) And I am left with the bill for the parts and labor, needed to fix it. I know this is the new way of business, just though a family owned store would DO BETTER!

It was a pleasant experience to buy at Mansfield Store , they have a good customer service, I want to make mention of the sales representative Ricardo , He gives us a good service and helpful information

Ronnie was awesome! Very friendly and personable. Answered all of our thousand questions and made the process very easy! Has great taste in ties too.

Kate rocks the Ashley Store...Kate's great...

Brittany was very friendly and accommodating. She was knowledgeable about each product and very efficient.

Brennin went above and beyond to help us out, thank you so much, Brennin

My experience with your employee Jordan was excellent. When I told him what I was looking for he found the item I wanted and ordered it for me. He's an asset to your store, he's friendly and will find what the customer is looking for.

Our sales person Jordan was amazing! He helped my mom pick out the perfect side chair. Professional and courteous all way. Thanks so very much 💓

Loved working with Ricky Ricardo did everything in his power so i can leave the store happy and made the sale. Thanks Ricky

Recently purchased a home and came in looking for a king mattress. Brennin helped us right away. He was very informative of sales going on during this time and listened to our needs. He was very helpful when wanting to stay within budget. The whole experience was welcoming and not one bit overwhelming. We will return to Brennin with our next furniture purchase!

Not pushy. Very informative and helpful! Very happy with the service!

Brittany was amazing. She helped me find the perfect tv stand with just the right dimensions I was looking for. She went out of her way to find just what I was looking for. The stand I wanted was discontinued, but she was able to find me an even better one! I will definitely come back to Ashley furniture.

Our Salesman, Jordan was very polite and knowledgeable. We had a very good experience on our hunt for furniture.

Great customer Service, very helpful and friendly. Will definitely shop with Ashley’s again.

Salesman knows his information!!! He talks alot

Brennin was very helpful, and explained everything really well. It was a great experience! He's a very friendly person.

Jeanna at the Ontario, Ohio location is awesome! She spent around 6 hours total with us on 3 different days. My husband has neuropathy in his feet and needed a power chair that rocks. She never gave up helping us find one that would fit his needs, and go with the sofa we picked. Our son is 14 and very tall he needed a reclining sofa with extended head and foot rest. Jeanna was very patient, kind, friendly, knowledgeable and helpful. We highly recommend her to anyone who goes to this location! She will go above and beyond to meet your needs.

Stop in today looking for a queen bed and frame. Brittany helped me find exactly what I wanted at a good price. Looking forward to having it delivered.

Ronnie was amazing! He helped us find the PERFECT dining room set! I totally recommend his help when in store browsing! He is the GOAT!!!

Our sales person was very helpful and personable. We enjoyed the experience and have decided to make Ashley’s our furniture store for all our needs. Thanks Ashleys

I had a wonderful experience shopping at Ashley with my sales rep Brittany. I needed a lift chair for my father and she took into account his needs. When the chair that I wanted was already sold she got on her phone and found one for me. Wonderful service, and a nice conversation too!

Jordan was great help snd very patient while helping us decide. Gave us a verity to choose something.

Ricardo was great. He was extremely helpful in the decision making process to buy a new dining set

The gentlemen was very courteous. He treated my mom very nice and the rest of us too. Went over all the paper work and gave us a tentive date to expect our merchandise. Thank you so much!

Excellent experience from start to finish.

Ronnie was on top of it, kind, and had great customer service (& socks)!

Friendly and did not pressure us. Showed us what we were looking for and we bought it. Felt comfortable! Highly recommend!!

Purchased a kitchen table with 4 chairs and a bench at the Mansfield Ashley Furniture Store on Lexington Springmill Rd. I Specifically asked sales person if everything in the display was included in the sale price. Was assured the sale price included everything on two different visits. One when I purchased it and again when my wife came to look at it to be sure she liked it. When it was delivered there was no bench. I was told it wasn’t included in the sale and wasn’t on the sale receipt. I told manager the sales person on two separate visits said it was included and the sign on the table also listed all these pieces. He refused to honor this sale and said I’d have to pay an additional $200 fee for the bench. I refused delivery and requested a full refund. Classic Bait and Switch with sales person saying whatever they need to get the sale! Will never buy from this store again. Am also complaining to corporate as well!

Very nice store. Nice furniture. Ronnie the salesman was very courteous and non pushy. Great shopping experience. Will definitely do business with again.

Ricardo was very helpful at explaining all of my options while staying within my budget. If you have a budget you want to stay within I 100% recommend him!

Very nice

Kate understood what happened to our kitchen table that we purchased just a year before and she helped walk us through the process that we needed to do and within a week we were back in talking with Kate and placing the order for our new kitchen table. We thank her and everyone at Ashley Furniture and we have never been so happy with the experience and our furniture for there.

We had Ricky Ricardo and he was amazing! He helped us with whatever we needed and was very patient with us. I would recommend him if you're looking for someone down to earth.

Very attentive staff. Kate was friendly and easy to talk to and willing to move things around in the store and handwrite our receipt when the computer system crashed. They also offer beer and wine while you shop- free of charge!

Joshua found exactly what I wanted. Very Professional and respectful. It was an absolute pleasure working with him.

Brittany helped my fiancée and I find a beautiful couch! We were greeted with a warm and friendly smile and some nice conversation. What we really appreciate about Brittany is that she did not hover. My fiancée and I looked around at our own leisure and Brittany checked on us periodically. When we found the couch we were looking for, Brittany was almost like one of our close friends in the decision process and we had a lovely time! Would 10/10 recommend anyone to go see Brittany

Very kind, knowledgeable, and helpful. Willing to work with us on our options. Great customer service.

Ashley's have a great selection. Mackenzie was my sales consultant. She is so friendly and very helpful. Will definitely go back and will have Mackenzie help me again.

Brittany was very helpful

Jordan was very professional and helpful! Would definitely come back and have him help us again!

Found out on Facebook about the one day sale they were having. Went to look around and was greeted right away by the manager. He guided me back to the mattresses and helped me out for a little bit. Then Ronnie came along. He answered my questions, guided me on which mattresses are best for health benefits and lumbar support. My boyfriend and I finally came to a decision on the perfect mattress and power base. Including vibration and adjustable head and feet. We are so excited to get this bed in and got it for a really great price. Ronnie was super helpful, fun and kind. Although we didn’t get our free pillows (inside joke) we are happy with our purchase.

Our sales rep, Jeanna, was very helpful and answered all of our questions. She was professional and knowledgeable. Made our buying experience so easy, thanks!

Fantastic salesperson Jordan was very informative and pleasant to work with. He answered all my questions and pointed out options available. He was educated on the products I was interested in.

Great experience. Brittany explained everything completely and was a great help in picking out the perfect bed for us.

Great experience

Brittany was very nice and definitely would have her as my sales consultant again!

Kate was amazing!! No pressure and listened to our needs. Will be working with her on the future!

Wonderful store with a friendly and knowledgeable staff! Have a great experience here every time I go there.

I was really excited for my new couch I got from Ashley's till 3 months after having the couch the fabric started to fall apart we were really busy trying to find a new place to live to be able to call about the couch then when I finally called they pretty much just told me not our problem and it's "normal wear and tear" when it's definitely not no one was willing to help with the issue they just said oh we can order you new covers I don't know why I would when 3 months later they would do the same thing I want my money back but I know that won't happen glad you guys talked us into a extra $200 warranty that covers nothing

Such a nice store and I enjoy the no pressure sales team.

Brennin was friendly, knowledgeable and helpful.

Ronnie did a great job showing us all the things we wanted to see ,very friendly & polite! 10 all around.

We were very happy with our shopping trip..

MacKenzie was very helpful and friendly.

Very helpful.I would recommend any body doing business there talk to her.

Ricky was super helpful and a delight to purchase from! I will definitely be back for more!

Ronnie was very helpful and was knowledgeable about all of the couches and chairs. He was super kind and patient as we deliberated our options

Jordan Hershberger did a great job assisting us on getting our furniture. What an awesome experience!

The whole experience was awesome! Jordan was very friendly,band helpful. Jordan took all our requests and gave us every option to match our requests. Especially hearing all the local Ashley store does for veterans as well was just an added bonus to an already outstanding experience shopping. Absolutely would recommend this store and staff to anyone I know.

Ronnie was great, we enjoyed working with him. Excellent in his knowledge of the product!

Brittany was great to work with!! She took the time listen to what our specific needs were for purchasing the right type of furniture for our home. She also kept the sale lighthearted and worked with us to get the best deal!! Thank you Brittany!!!

Zach was very informative and friendly. He had a very calming presence and helped me find the perfect couch for my needs.

Mackenzie was awesome. She handled all our needs and got us the best deal.

Nice clean and friendly place and very helpful thank you

Jordan was very helpful.

Ronnie helped me through the process of buying my first couch. He was extremely helpful and knowledgeable with all my questions! I appreciate all his help throughout the process! I am extremely excited for my new couch to come! Thank you!

Brennin was a fantastic salesman. He is knowledgeable about the products and took time to answer all of our questions.

Mackenzie was our sales associate and she was absolutely wonderful!! She was so polite and knowledgeable!!!

Brittany was great and welcoming. She was very helpful as I was searching for the perfect mattresses for my daughter’s new bunk bed.

Quick, professional and informative.

Great service from a very Military supportive Company.

Marcy was really helpful and didn't pressure me!!! She had a great personality!!! Thank you

Brennan did a very thorough job and was helpful throughout our visit. He listened well to our needs and ideas and made great suggestions.

Ronnie was very helpful and very informative.

Very helpful staff, everyone we spoke with took time to explain benefits and perks to different programs/items. Excited to received our furniture and continue to come to Ashley Furniture for the rest of our needs.

Ronnie did a wonderful job and was very friendly. Thank you

wonderful experience we had a limited amount of time and our sales associate was so helpful and got us out very quickly!

Jordan was very helpful.

Great service, very helpful

Salesperson was very helpful, not pushy. I take a long time to decide on purchases, so his patience was appreciated.

My experience was very good! Everyone was extremely nice and helpful! Thank you!

Very nice and helpful. Happy shopping at Ashley's Furniture for my house furniture.

Great Selection of Furniture, and friendly associates!

LOVE our new furniture! Big, sturdy and comfortable

My husband and I had a very good experience purchasing a dinette set. Ronnie did a very good job explaining all the details.

Very friendly service. Gave opinion on best product for us.

It was great! Answered all my questions, painless experience!!

Kate was fantastic , never tried to push a sale and loves dogs !!! Will come back to her specifically in the future !

Kate was a huge help in the buying process. Very easy to talk to and knowledgeable about the product. We will be going back to Kate for any furniture we buy in the future!