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Ashley Store Mansfield, OH (Ontario)
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Mansfield, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Mansfield, Ohio!
Salutations, Mansfield! We’re thrilled to be part of the family of furniture stores in Mansfield, OH! At Ashley, we pride ourselves on our high-quality inventory, excellent customer service, and a welcoming environment. Come check us out!
How to Find Us & When to Visit
Of course, before you can check out our Ashley Mansfield, OH showroom, you need to know how to find us!
The street address for our Ashley Mansfield store is 919 N Lexington-Springmill Road, Mansfield, OH 44906.
Our store’s main line is (419) 747-4040.
Our store is in Northwest Mansfield, where Mansfield and Ontario start blending into each other.
We’re about a mile south of the Ontario Towne Center (where the Target and Old Navy are), on the other side of Hwy 30.
If you’re traveling on the 30, you’ll want to take the Lexington-Springmill Rd exit and head south on Lexington-Springmill. Our store is on the right, and the turn for our parking lot is right after you pass the Aldi.
If you’re coming up from the 309, our store is at the third traffic light after you turn onto Lexington-Springmill (the first light after the Village Mall Drive intersection). We’re between the Big Lots and the Hobby Lobby, across Lexington-Springmill from the TGI Fridays and Aaron’s.
Visit us any time from 10 a.m. to 7 p.m. Monday through Friday and from noon to 4 p.m. on Sundays.
How to Find the Perfect Mattress
You already know that Ashley makes awesome mattresses. We’re known around the world for our quality mattresses, but did you know that we sell other mattress brands as well? In addition to our own branded lines, we are an authorized dealer for:
Sealy
Serta
Beautyrest
Tempur-Pedic
GhostBed
Purple
Stearns & Foster
Scott Living by Restonic.
Customer Service, Quality, Selection & Diversity
Like Chef Jack does for the greater Mansfield area, at Ashley, we welcome everyone who wants to shop with us. And, as great as our mattresses are, at Ashley Mansfield, we offer high-quality furniture for every room in your home and for every member of your family. Whether you need furniture for a nursery or toddler’s room, or want to outfit your living room with one of our top-notch sectionals, you’ll find what you need here. We’re proud to offer you the latest in Modern Refinery, and we do extensive quality testing to ensure only the best pieces are accepted into our inventory.
Ashley Gives Back!
Like many of our fellow furniture stores in Mansfield, we believe in giving back. Ashley is dedicated to social responsibility at every level: global, national, and local. Globally, we’ve helped fund medical and environmental research. At the national level, we run the Hope to Dream program to help make sure that every child has a safe and comfortable bed to sleep in. Locally, Ashley Mansfield, Ohio has contributed to disaster relief efforts, run charity drives, sponsored youth sports teams, and more!
In-store offers
What our customers say
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Well to be honest, I had to ask the guy in the front to get someone to help me. There were people who came in front of me and they were helped right away. I went through the whole store and sat on every couch and made my choice. That took me a half a hour and during that time no one asked if I needed help. That’s when I asked the guy at the front for someone to help me. He directed me to Makenzie and she was very nice and finished checking me out.
Lena was absolutely 💯. Made sure she showed us exactly what we were looking to purchase. Great job Lady!
Very good service
My husband and I stopped in to shop for a new couch and everyone was very helpful and pleasant especially our sales person Kate. There was no pressure whatsoever. I highly recommend Ashley.
I loved how we got waited on as soon as we got into the doors
Josh was amazing in helping us find what best fit our needs!
I was greeted so kindly and professionally by Justin. He was a wealth of insight and knowledge. Not to mention his charisma was overflowing it was hard not want to stay. Then the admistartive professional known as Tara was so good at her job made everything efficient and quick it was almost as if the rest of the team wasn't even needed. But that is clearly a testament to the leadership of the Sales Manager Sam and General Manager Megan. The environment was welcoming and professional it is very clear that store is run well and it's only due to the people that are customer facing.
We have been looking for recliners for months without success…. Until we came to Ashley. Mary was very knowledgeable and helpful! The selection at Ashley was great. Can’t wait to get both recliners. Thank you Mary!!
Mary was wonderful. She was very knowledgeable and did not pressure for the sale. Great experience!
We worked with Justin at the store in Ontario, OH, and it was a fabulous experience. He was knowledgeable, honest, and accommodating. 10/10 would recommend him and this store!
My experience was very pleasant and easy 2 👍👍
Mary was very helpful and did not pressure me into buying things I didn't want or need. The store was very clean and the prices are budget friendly.
Very helpful
Good experience. The salesperson took their time showing us all options
Makenzie helped me out today at Ashley’s , she did an excellent job and was very friendly. If you need help choosing furniture or have any questions I recommend choosing Makenzie to be your sales associate
Chad was amazing! He listened to our needs did not try to push something that did not fit for us! We plan to return!
Jordan was amazing. Not pushy at all and never tried to “sell” us anything we didn’t want. Would definitely recommend 100 times again and again
Josh was great to work with, he went above and beyond for us. We highly recommend him for all of your needs.
We visited the Mansfield location. Brittany was so kind and helpful. I found everything I needed and a few extras;) Thankyou so much for a great experience.
Mary was very professional! It was a very good buying experience!
Very friendly and helpful . Mary was very accommodating
Lena was very helpful, she did a great job.
Everyone was so nice and very helpful!
Kate at the Mansfield store did such an amazing job! I was in the market for a new mattress and platform. Kate helped me choose which mattress was right for me and explained things so thoroughly. I walked out with an amazing Purple mattress and a new bed set! 100% recommend!
I had been to a couple stores beforehand and wasn’t too impressed. I went in to Ashley’s just to browse and ended up with the most perfect sectional. Chad was very personable and friendly and made the whole process very easy.
Lena was absolutely amazing! She Helped us through the whole process & we loved her down to earth personality! The best sales lady we’ve met. She made the whole process an absolute breeze.
Thank you so much for your great service
Justin was absolutely outstanding today. We went in for a recliner and he greeted us with a warm welcome and took care of us all the way through. I had a not so great experience the last time we were in and I swore I would never go back. However my husband talked me into giving them one more chance. Justin is the only reason we choose to buy again. Thank you so Much!!! Kudos to Justin!!!!
Very friendly people. Worked with us on are bedroom set. I highly recommend. Love my bedroom set. Thanks Ashley
Carol is such a slay. We love her. Never knew I could get a brand new couch for $40/month. Lifesaver!
Leana was super helpful. Appreciate the water and the efficiency of her work ethic.
Our experience with Jordan was outstanding. He demonstrated a caring attitude, was understanding, and helped us address all our concerns. He proved to be an exceptional sales representative.
Brittany was the absolute best! So easy to talk to and informative! 10/10 recommend her and will return to Ashleys for my future purchases
Everyone in the store was very kind and helpful. Our sales person Josh was great in helping us pick out our new mattress. The wine and beer offering by the manager was a pleasant surprise and made for a relaxing shopping experience as well! We will definitely be back, Thanks!
Ricky did a wonderful job showing us the options available to us and helping us find the right furniture for us.
Very nice and courtesy and knew what she was doing
Love the chaise/sofa we bought. Thanks to Lena for all her help!
Kate has an incredible eye for coordinating colors, textures, and layering decor. She was extremely patient as we walked through the entire store several times and had great ideas for simple but chic decorating and taking some risks to add beautiful colors to neutral design element. I am really happy that she was my consultant today and look forward to working with her in the near future. Thank you so much, Kate, for your help today!
Thanks Justin!!!
Thank you Mary, Sam, and Josh. Very patient and kind, the whole store thanked my husband for his 23 years in the service, thought that was sweet
Jordan iwas our sales associate and he was amazing we were very satisfied with his service
Ricky is a great salesman and was very helpful.
Great selection and service
Kate was very helpful & patient with us! She helped us find our new couch!
Easy transaction. Jordan was very pleasant and helpful!
The staff was very friendly and knowledgeable. We got exactly what we wanted with no hassle.
Justin was AMAZING! You can’t find a better salesperson.
Kate is an exceptional salesperson. Great buying experience. Ashley sure loves our veterans. Thanks again.
Had a great shopping experience and Brittany was wonderful to work with. Went to another furniture store near by and they did not have the welcoming atmosphere that we received at Ashley's.
Enjoyed being helped by Mary!
Jordan was phenomenal
Great customer and fast service
My husband brought me to the Ashley Store in the Mansfield area as a surprise to look for a recliner. I recently had a knee replacement and a recliner will be a welcomed asset as I heal. But, not just any recliner, I wanted an extra wide so my dog and I can be together. Lena greeted us at the store in a warm and friendly way. Once she knew what we were looking for, she personally took us to the recliner area. She showed us several options, answered questions, was patient (especially with me, I am old and have to read lips) and listened to my concerns about making the right choice for chair size and color. She was understanding about me wanting to go home, measure my space and mull over adding a recliner to our room, She called that same afternoon to ask if I had further questions….of course, I did. Lena answered all in a professional and non pressured way. I decided to purchase the chair. Lena’s customer service impacted my decision in a positive way. She is an asset to Ashley and I so am grateful for the assistance she gave to me. Ruthe
Brittany, the Sales representative was fantastic to work with and very knowledgeable. Great attitude through the process. Thank you ..
Professional and hassle free purchase experience. Mackenzie was very professional, helpful, and knowledgeable of all their furniture options which helped me decide which piece I wanted. Thank you.
Absolutely the best furniture shopping experience we have ever had. Mackenzie was amazing to deal with and extremely accommodating!! I
Very happy with my experience both sales person and manager were very helpful got everything we needed at a great price 😊
Jordan was helpful, patient and informed us of all our options. Thank you
Kate was great to work with. She was personable and answered all of our questions. Also a big thanks to the owners for honoring military and veterans. The Mansfield/Ontario store will continue to get our business.
Kate Fick We had a great experience with Kate she was polite and did not pressure us at any time,which made us feel she cared about what we wanted. Calm making sure we were happy. A great sales person.
A good experience, helpful friendly staff and appreciative of veterns. We have purchased several items from Ashley Furniture.
Great experience and great service
Wonderful experience with the folks at Ashley! Great selection and everyone was so friendly! Mary assisted me.
We had a great experience at Ashley Homestore in Ontario! Jordan was extremely professional and knowledgeable, and he made our shopping experience a breeze.
Kate was super helpful and knew the details of mattresses. She helped us get a great mattress and was very knowledgeable and polite.
The experience was great!! Fast and he was most helpful.
I had a nice time with Jordan an he explained everything about the furniture and helped me pick out the right stuff I needed . Was very considerate of my needs thank you Jordan
Had a great experience Ronald is very knowledgeable and personable
We had a wonderful experience at Ashley’s! Mackenzie, our sales representative, was incredibly helpful and guided us through the entire process of purchasing our sectional and bed. She was knowledgeable, patient, and made sure we found exactly what we needed. On top of that, we got a great deal on the pricing for our new furniture. The whole experience was smooth and enjoyable. Highly recommend visiting this store and working with Mackenzie!
Great sales rep Ricky!! Thank you
Very friendly and fast service
Mary was fantastic and the manager was so nice and helpful
Very nice store, great price and Chad was great and easy to do business with.
Service was very helpful and made the purchase process very easy. Will definitely be back again soon.
The staff was very friendly & listed to what I wanted. I was shown 3 or 4 very nice options. All my questions were answered patiently & politely. After being graciously given time to think & discuss I returned to make my purchase. I would absolutely recommend shopping for any furniture here!
Kate was the absolute best! We came in with our 3 year old and 10 month old and she worked so patiently with us. We purchased a dinning room set and while we were deciding everything she played with our daughter and kept her entertained the whole time. If I could give her 10 stars I would!
Ricky Ricardo is the best.. He made the whole process of buying a new chair easy and fun! If you're looking for furniture definitely see him!
Great customer service! Loved the glass of wine that I got while shopping as well! 10/10!
Great experience and very friendly staff
Kate was amazing, knowledgeable! I'm sure I'm gonna love my new table.
Appreciated the occasional check in by Justin as we looked around and that there was no pressure to buy which put us at ease.
We went there with questions and every question and concern we had was taken care of! Probably the best service we’ve had at any type of sales store. Sam the manager, and our sales rep Mackenzie was phenomenal. Appreciated them so much today!
Treated very well
Mackenzie and Ricky were absolutely amazing! They helped us find exactly what we were looking for. They were both very knowledgeable and had the answer to our questions. We will definitely be coming back to them next time we need an upgrade.
Chad was excellent to deal with. He knew the products well. Sam was also very helpful! We had a really fun experience with Chad, Sam and the entire staff! Who knew furniture shopping could be so fun! Thanks!
Very helpful and informative always look for Carol when we shop at Ashley
Kate was amazing! She is great at instantly making you feel like your business is important and she is great at asking the right questions to help customers find exactly what they are wanting or needing for furniture. Her natural way of being down to earth with a customer is an wonderful also. My husband and I really appreciated her fantastic way of being a great sales person!! She is the best!! Thanks for all your help we will definitely return there when needed!! JEREMY AND MICHELLE TALBOTT!!!
Brittany was very helpful and it was refreshing not to be pressured. She was available and very knowledgeable when we had question. Very pleasant experience.
Kate helped us with the purchase of a sofa. Was helpful answering all questions and information about our purchase. She allowed us to browse without hoovering and only stepped in when we had narrowed down our choice. Would ask for her help with any future purchases. Thank you Kate, you rocked.
Friendly, no pressure
Ronnie was helpful, friendly, efficient, accommodating. What else can you ask for. Was told to come here by a friend, was not disappointed.
Mary was a great salesperson!! Great service. Highly recommend!
Justin was very helpful in explaining the difference in in the mattress and what was best firmness for us
We had the pleasure of working with Ms. Carol. She was a delight. She checked in with us when we walked in, but wasn’t pushy at all. Ms. Carol came by a couple other times to see if we had any questions, and when we did she was quick to answer them and helped us with our purchases. We will definitely be back and will ask for her every time!
Jordan was very helpful the minute I walked in the doors. He knew all about the construction and positives of the furniture I chose and was very helpful in helping me find exactly what I wanted. I can't wait to receive the furniture. I just hope it doesn't take longer than I was quoted that it will be here.
Great experience with Ricky. Highly recommend him and this store. Amazing way they honor veterans, we were very touched as every employee shook my husband’s hand and thanked him for his service.
Our sales rep, Jordan H, was very knowledgeable about the different pieces I was interested in which helped me narrow my search to exactly the furniture I had in mind. Every effort was made to get the best price. Very helpful staff!
Ronnie was great with helping out us find our couch! Very personable, knowledgeable, and was available whenever we had questions. Thank you!
Justin was extremely helpful,kind. Justin listened to what I needed.The loveseat is a little different then I wanted but it was easy to get up & down. And helped me with pricing. Thank you can't wait ti it is delivered. Thank you Ellen Szydlyk.
Brittany was more then helpful answered our questions and was able to get use the furniture that we were looking for. She was patient and above all wasn't just looking to make a sale but worked with us for what was best for our need
Ronnie was very outgoing, besides being knowledgeable and helpful. Very patient with us. We have always experienced good service at Ashley over the years.
Had a great experience at the Ashley Furniture store in Ontario, Ohio today. Upon entering the store I was greeted by Ronnie. He was extremely approachable and offered his help. After explaining to him what I was looking for, he meticulously gave recommendations based on real world experiences. Ronnie was surprisingly knowledgeable about the different beds, bed liners, ottomans, and bedroom furniture I was looking for. He gave insightful demonstrations and was able to clearly compare and contrast the differences in quality in each item we looked at. Ensuring that I'd leave the store with exactly what I was looking for. Most importantly, Ronnie offered wonderful financing terms and options to make the buying process more manageable. What's also nice about Ronnie, and why I would recommend him as a salesperson is that he listens to your needs and goes above and beyond ones expectations so that you'll leave with the highest quality product that's within your budget. I would truly recommend Ashley Furniture for the quality of their furniture and would EXTREMELY RECOMMEND RONNIE as your next salesperson! Thank You 👏 Derek M.
Jordan was wonderful- very knowledgeable and answered all questions! He was such a huge help. Thank you Jordan!!
Really nice experience. Chad was super. Very relatable,knowledgeable.We left buying what we wanted with the help of Chad. His consideration to our needs helped with our decision we were very happy with. Thank you.
Wonderful service McKenzie was a great!!!
Brittany was an amazing salesperson . Professional but not pushy. Our entire family raved about her. Will want to do business with her whenever we return to your store. Definitely an asset to your company.
I would recommend Carrol to anyone for a sales associate!
Great
Great service, high prices.
Brittany was very knowledgeable..very patient with me.. good pricing. Excellent warranties..I think I'm going to be very satisfied with my purchase
Kate was very helpful in choosing our bar stools. She was patient as I worked through a next day return and quickly assisted us in ordering the correct height.
Brittany was just amazing and she helped me pick out the chair I wanted
Kate was extremely friendly and helpful. What I appreciated was that there was no pressure whatsoever so ever. We ended up ordering a sectional, mainly because of her. I was there just to browse with no intentions of buying. Would definitely recommend looking her up if you are interested or have any questions.
The quality of the furniture speaks for itself, butttt the customer service is top notch. I was impressed at Josh’s service and his managers. All the other staff was also great! Amazing customer service truly great humans!
Jordan rocks, helped me find the exact desk that I needed!
Very pleasant and hassle free shopping experience!!
I had such a great experience shopping for new furniture at the Ashley furniture store in Ontario. Carol was a huge help while I was making decisions. She was sweet and very knowledgeable. I will definitely be returning with any and all furniture needs in the future.
Ricky was super helpful and friendly, was very considerate of my budget and helped find options that worked for me. Would definitely recommend him!
Nice store and great staff. Kudos to Jordan! He is an excellent salesman and not pushy at all. He will help you find what you are looking for. Only complaint I have is my Ashley store card isn’t accepted at the Mansfield store. I can only use it at the Medina location which is a crock!!
Excellent customer service !!!
Ashley Furniture is always my go to store when looking for any furniture needs. Josh was very helpful and eager to help. He showed me a variety of sofa combinations and I was able to find the perfect sofa/chaise. Highly recommend Ashley furniture!!
I ordered a dining room table and 6 chairs on 11/03/2024 and was given a 3-5 week delivery time. I called at the 4 week mark (week of 12/1) and was told that due to Black Friday (???) my order was delayed. When I questioned further, I was told that Ashley only delivers to my area once a month and that the earliest that we could get our table would be 12/19 (46 days after ordering and paying for the table) and that Ashley's "3-5 week" delivery time ACTUALLY means that THEY will receive the item in their warehouse within 3-5 weeks and ONLY THEN do they start the delivery process. I know it may not seem egregious, however I feel as if I was told what I wanted to hear just to make a sale and that is not okay. Quality seems nice and salespeople are respectful, but I would not recommend if you want any furniture in a timely manner.
Carol was fantastic, she was so friendly and kind. Let's us shop and then helped us narrow down our choices with no pressure. Highly recommend her. She is a true asset to the store.
Friendly, knowledgeable salesperson. I wandered around just looking, but he was available to answer my questions. Left with the perfect area rug for my room. And bonus- it was on clearance! Thanks, Ricky!
We found what my dad wanted. Salesman very professional and answered our questions appropriately.
Salesman was great and I’m happy with the furniture I chose. The price was really good too. When you buy furniture from Ashley just expect a long wait period to receive your purchase. I was told would be 6 weeks and I’m not sure what the norm is and this isn’t my first time purchasing furniture but ive never had to wait this long to enjoy my new furniture.
Ashley furniture store is a great place to shop. The the wonder people who work there to help you look for what you need. Carol who helped us, walked us all over the store showed us things we may be interested in. She did measurements for us. No other store would do this for you any where. So what are you waiting for get to Ashley’s Furniture Store.
Very patient and kind. Ricky was the best.
Ronnie was absolutely amazing guy, very friendly, and a great listener. He answered every question. We would absolutely come back to him again.
Jordan was a great guy that showed me everything that I wanted and took his time with me!
Easy shopping, friendly knowledgeable staff.
Ronnie was very helpful and knowledgeable. Process of buying a new mattress and bed was quick and we were given a fair price for all items.
Absolutely great customer service, nothing to complain about at all
Kate did very well, letting us roam the store without any pressure but jumping in when needed. We ended up getting a everything for the living room for the amount we planned on spending for a sectional alone. This is our 2nd set from Ashley and the first set is still going strong.
Very friendly service. Water, wine, beer. Helpful on finding what we need.
Carol provided excellent customer service. She made my family feel welcome. Making our buying experience enjoyable. Thank you
Such a great buying experience with Justin. Very friendly, efficient and knowledgeable.
Very helpful and friendly sales team. Helped me put together the perfect bedroom set that checked off all the boxes for my needs in designing a functional yet comfy space.
Chad Robinson helped me out with my new purchase of a Zanbrook dresser. He was a cool, kind guy and was able to get me a deal on the dresser. Thanks for the help Chad!
Ricky was awesome, got me dialed in with nice recliner and Bluetooth table!
I am excited about our mattress and living room furniture purchase. The customer service and friendly staff at this Ashley Store is the best there is! Our sales person Ricky Ricardo was the absolute best in helping us decide on what our best options were. Their support for our veterans is always so appreciated! Ricky went above and beyond to make our shopping experience the best! I Highly recommend this Ashley furniture store and salesman Ricky! Thank you so much!
Absolutely awsome service ! Jordan was great 👍
Had a stress free, quick and easy transaction to purchase a sectional sofa today thanks to Chad R. Very helpful, knowledgeable and courteous. Much appreciated!
Kate is a wonderful sales person. Very knowledgeable and very helpful. She made my shopping experience a delight. Took her time and made sure I had all the information I needed to complete my purchase. BIG THANKS TO KATE.
Jordan was a fantastic, complete service from the start to the finish. Excellent customer service, walked out with a total different purchase than expected but very happy that Jordan showed us options that we didn't even think about. Thanks Jordan
Thank you for helping us pick out the perfect couch!
Justin was great and very helpful!
Ricky was fantastic, very personable and was very helpful in finding us the perfect couch! Thank you Ricky, we will be back!
Very friendly and helpful staff!
Our salesman Justin was awesome and efficient.
Mackenzie was so helpful and patient! She ensured I got exactly what I wanted out of my new furniture pieces. I can’t wait for them to arrive!
Thank You Ricardo for all of your help this evening. I am so excited to get my new furniture. Thank you for your great customer service, and going out of your way to make things possible. Happy Thanksgiving and Merry Christmas!!! Kimberly Morgan
Sales person was very helpful and personable.
Chad was very friendly, helpful, answered our questions. I highly recommend him! Thanks. Eric
Kate was very professional, Knowledgeable and a true pleasure to work with! It assuredly makes a difference when you come across someone who really knows the products they are representing!
Kate was very experienced, professional, and kind! She took the time to assist any way she could and made sure to offer the promotions and ensure that all of my questions were answered! Thank you Kate!
Knowledgeable and courteous sales person.
Our sales associate Chad Robinson was knowledgeable, helpful and wasn’t pushy. He was personable and professional getting our attention. He contacted us with store incentives prompting us to decide on the furniture we looked at a few days earlier.
Chad was very helpful and knowledgeable.
Great sales person, very informative.
Very helpful and made the process extremely easy!
Mckenzie did a great job with helping us make a decision on our furniture. She made the sale easy and we will likely go back again for another purchase later on!
Josh was am amazing and honest salesperson to work with!!! Best furniture buying experience ever!!!!
Found exactly what we were looking for. Knowledgeable, friendly and efficient sales representative, Chad.
Ronnie was awesome. Very friendly, helped us decide what we wanted, showed us several options. he wasn't a pushy sales person at all. Gave us our options and left us to decide. He is our definite go to from now on. Amazing customer service from Ronnie.
Just bought a couch from Ashley Furniture from an employee by the name of Carol. She was by FAR the nicest and sweetest lady I have ever met. I felt like I was talking to a family member the entire time. She was very patient, helpful, and overall an amazing employee. I would definitely recommend anyone to her as well as come back myself and buy more from her. She is definitely a valuable employee!
Ronnie was incredibly helpful, informed, and fun to work with. He helped me find two dressers and a dining room table that would be perfect for my family and I! I will ask for his help when we return to the store in the future. We are so thankful!
Ricky was amazing, very friendly and showed us what was best for us. I would definitely go back.
Jordan, was very accommodating! Customer service was exceptional. I am happy we my shopping experience and new purchase.
Ashley Furniture has been our go to furniture store for many years. Today Jordan was our salesman, and he was great. We purchased a couch, loveseat, two matching chairs and a leather recliner. The process was super easy and fast. Thanks Jordan !!
Our experience was awesome as always. I was very pleased to work with Jordan, he was super helpful, informative and patient. Will definitely be back again.
Absolutely wonderful shopping experience. Sale staff, Brittney, was very helpful, professional and understood my needs in finding the perfect recliner. The chair was reasonably priced and reflected my price range. Thanks Brittney.
Very nice and helpful Thank you
Ricky was Awesome very Helpful, knowledgeable and Kind. Weve bght A lot of Furniture from Ashley Furniture thru the years n Appreciate the Quality of your Products.
Great service. Answered all our questions.
I love shopping at Ashley Furniture it’s a wonderful experience my sales person’s are Ricky and Mackenzie ♥️
Ricky Ricardo was very courteous and a great experience once again the entire staff was great and very pleasant experience buying our dinning room set and the way they treat veterans is second to none.
Fantastic experience. Very knowledgeable staff.
Justin was a great sales person! Very well done
Justin was great! Very friendly staff
Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining room chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them. I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly. He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store. I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever be going back.
Went in today to purchase a specific bed frame and coffee table and needed help finding the perfect mattress that met both my wife and I’s needs. We were greeted with smiles, and the choice of wine, beer, and water, and Kate who went above and beyond to get us the perfect mattress! Really loved how we had all the time in the world with her to go over everything without feeling forced or pressured. She helped us purchase the perfect mattress for the both of us along with the bed frame and coffee table we knew we wanted upon walking in. Thank you Kate and Ashley Home Store! We appreciate you all and will be a retuning customer!
Was a joy working with Kate this afternoon! She knows her stuff for sure and will work hard for you to get you what you want and need! Would also like to point out I’m very picky when it comes to salespeople bc I don’t like the feel of being pushed into things. Kate and this Ashley Home Store does NOT do this! It’s very laid back and a pleasurable experience in all! Thank you so much! We are going to love our furniture!
Jordan was exceptional! He gave me space when I needed it and also was there when I had questions and was able to answer all of them! If we buy again in the future I will be getting ahold of him again!
Both gentlemen we worked with were out of this world with Kindness!! We will definitely shop at Ashley’s again!
Justin was a very great help, very helpful with helping make a selection
Fast and easy. I wasn’t sure what I wanted and they took the time to show me everything
Ronnie was very helpful, he wasn't pushy like some sales people. I would definitely buy something from him qgain. Thanks for the great service
Ricky was amazing to work with, lots of energy and a great personality. The store is fine, I really wish there were more options of colors and materials for the individual pieces. Loved one piece but the colors didn’t work for us or loved the material and color but not a fan of the style.
Justin and Sam were very helpful with everything today. Awesome customer service and left with intentions of doing more business here in the future.
My wife and I were out looking for a new couch, and we had stopped at two other places before going to Ashley. We should have just gone to Ashley Home Store first! What a great experience, no pressure sale. Justin was amazing at showing us different options for sofas. If you are a veteran, I would HIGHLY recommend you to go to Ashley Home Store first before any other place. They truly honor all vets. They have a gong that they hit, and no matter what the employee's are doing, they all stop and come over and shake your hand, and each and every one of them tells you thank you. What other place does that? Oh, and they have complementary water, beer, and wine. But the real reason to go is because of the service. This is how ALL the other retail stores should be conducting business. Thank you again for the amazing experience!
(Steve)Ricardo was great! Super helpful on listening to what we wanted and helping us find the perfect thing. He went above and beyond and id definitely recommend him to anyone
Chad, our salesperson, was very knowledgeable, patient and friendly. His low-pressure approach made our furniture buying experience stress free and pleasant. Would recommend Ashley Furniture in Ontario, Ohio if you're looking for new furniture.
Kate was very friendly and helpful in directing us to the perfect piece to fit our space. Thank you, Kate, for walking us to the finish line. It was a "home run" experience for sure! 😊
This experience was just wonderful. Right away when we walked in and we met Mr.Chad we all hit it off. Love going shopping when it feels there is no pressure and Chad made this possible. He also helped me to get what i saw online and pointed out to me that if i come today there is a store sale. Myself ,am all about customer service and Chad sure did that and all the laughter made this experience so relaxing . So exited to see this Red Carpet delivery which is something special ,i am told . Thank you again Ashley Store in Mansfield and Chad . Employes like that you need to keep around .
Ashley just landed them a continued shopper. Justin came through in the clutch. After being told I couldn't get a preassembled spin chair off the floor. He assembled it himself. That extra effort is exactly why I will be back. Justin is 10/10!! Ashley Furniture has a star on their hands.
Jordan is very helpful!
Kate was very knowledgeable and helped me make my decision.
Ricky was great, he gave us different opinions with buying and making sure we were satisfied with our purchase. Highly recommend him.
Jordan was awesome to work with! He took his time and wasn't pushy. I would definitely recommend him if your thinking about purchasing anything for your home period.
Jordan very helpful Easy experience.
Great service There to answer questions but didn’t pester and pressure us Would recommend Kate to friends
Ronnie was extremely helpful with our purchase of a new sofa. We had a picture of the one we were looking at and he took us right to it. We eventually chose a different one.
Brittany is so down to earth and she was very knowledgeable about the policies that Ashley Furniture has.
Had a great experience with the 2 employees that we interacted with. They made sure to assist with our requests and went above and beyond to guarantee that we were satisfied with our purchase. Definitely recommend Justin and his sales team to take care of you.
We dealt with Justin and he was the nicest person to deal with when getting our new front room furniture. He explained everything that we needed to know. Would highly recommend this store and the staff there! And we will definitely go back if we need anything else.
Mr. RICARDO EXEMPLIES EVERYTHING GREAT IN A SALES REPRESENTATIVE, HE TREATED ME AS A FRIEND AND BROTHER. A VERY PERSONABLE MAN, I WILL ALWAYS BY FROM HIM IN NO MATTER WHERE HE WORKS, YOU ARE LUCKY TO HAVE HIM.
Chad was awesome, helped us pick out a great couch, listened to what we were looking for, and was fun to hangout with! Ask for Chad the next time you’re in!
Josh was a genuine guy and everyone at Ashley shook my Navy Veteran Dad's hand and thanked him for his Service. A+ in my book.
Very helpful, found the right mattress and pillow for me.
Five stars across-the-board
Ashley spent a lot with me and answer my questions and very professional
Joshua was wonderful He was very knowledgeable and answered all my questions even before I needed to ask them. He gets a big gold star from me.
Kate was great and helped us find exactly what we wanted. Very friendly and professional.
Very successful buy. The salesman named Jordan H. was very down to earth and helpful during the whole experience. Will 100% be back.
Very satisfied with Jordan! Will be back to buy a table!!
Joshua took his time to show us all options to meet our desires, and was a comfortable fit for both of us. It was a surprise when I learned about free delivery for veterans. Every employee came by to thank me for my service. WOW!
Justin B. greeted us at the door with energy that was “FIRE”! So good! We had a specific piece we wanted and he allowed us to shop around without “hassling” us, as it is prone for sales persons to do sometimes. We found our item and he set up everything including delivery to our daughter’s dorm room. 10 outta 10!
Justin was very helpful and great to work with. We will seek him out next time we need to make another purchase.
Easy shopping, very satisfying. Great deal.
Ricardo was professional and took all the time I needed in deciding on price and style. He helped me on two occasions and I changed my choices a lot. Shopping here was a good decision and I am hoping delivery and set up will go just as well. It was a fun experience and the wine 🍷 was a nice touch. Keep this man in your employment.
I recently wrote a bad review about my furniture, since then I have received some help from Logan, she went out of her way to help me with my issue even after reading my review. I deleted my last review since she took care of things for me. If any one is having issues with their purchases I suggest you go thru Ashley 1st and see if they can help you. Thank you Logan!
Always a great experience. Great selection and value. Customer care is top notch!
We love Ashley furniture. We buy all our furniture from them. Good quality at a reasonable price. Highly recommend Ricardo.
Ricardo was a pleasure to work with and made the process very easy. He was extremely helpful and not pushy at all. He showed us various options and took into consideration our price point and features we were looking for. He was very patient and we would work with him in the future.
Jordan was very Knowledgeable, helpful, and courteous
Quality products and knowledgeable staff
Very nice store,very nice selection with many good price options, our sales rep Jordan was great to deal with and would recommend this store to anyone in the market for new furniture.
This place is great. You can tell the sales people really care about finding you the perfect pieces to fit your space and your lifestyle. Would recommend to everyone
Our experience here was super awesome. Great customer service and explanations and detail on pricing.
Very patient and spent a lot of time with us very knowledgeable about mattress.
Ricardo was very helpful fun to be around and gave good service.
Jordan was amazing and made our purchase easy and seamless.
Excellent experience. Not high pressured.
Ricardo was very easy to work with, he's knowledgeable on everything in the store. We had a great experience 👍
Ricky was great to work with. Very personable, professional and all around nice not pushy guy. He was also very understanding and kind when I called and changed my order. Thanks!!!!
Great experience - no pressure sales at all and very informed mannerly sales agent who was very helpful in answering all my questions . Definitely will buy there again !
Brittany was awesome helping us pick out matching pieces. Got it ordered quickly, and she was so helpful! We are so excited to get our new furniture!
Helpful staff took the time to find the right sofa for us, and then walk through the buying process. They even rescued a phone that we left behind! The only thing I wish they had been more transparent about as the delivery charge, but I guess I should’ve asked
Justin was AMAZING! Very helpful and knowledgeable! Very friendly and personal. Never was pushy either. Answered our questions and if he wasn't sure about something, he was honest and went to ask someone who knew. Manager was also very friendly and helpful (sorry I didn't catch her name)
We went into the store and had no idea what we wanted. Mackenzie was so patient with us and answered all the questions we had. Even offered to come in when she was off because that was the day we could make it back in after we took measurements. She kept me updated on sales and when we went back into make our purchase she made it so smooth. And answered even more questions we had about other furniture. She was the best and I’m glad she was there when we went in originally. She definitely went above and beyond for us.
Kate was amazing
Jordan's customer service was very good and a professional for us it was very nice that he attended us to do business at Ashley de Mansfield
Excellently
Great experience; Josh Obert helped us locate what we needed, got us a great price and didn't attempt to pressure sell us.
Staff was very helpful and friendly. Took their time and answered all my questions. Helped me find just what I was looking for.
Shopping for a new sofa was made easy! Jordan was my salesman and he was very knowledgeable, honest and up front! I will always shop at Ashley Furniture and refer my friends!
Kate helped me with purchasing a new couch! Super friendly and answered every question i had. Would definitely recommend!
Josh at Ashley Furniture in Ontario did a wonderful job helping us find the perfect couch for our family. He was patient with my kids, explained everything in detail, and answered all of our questions. Highly recommend!
Kate was professional and knowledgeable. She was extremely courteous and helpful.
Jordan was very knowledgeable and professional. Let us take our time picking out a livingroom group and even turned pieces upside-down so we could view the construction. Answered all our questions and we never felt pressured to buy something. Highly recommend.
My experience at Ashley’s home furnishings in Mansfield Ohio was exceptional. I was able to freely roam the showroom leisurely yet still attended to at a very comfortable distance by Ricardo. The merchandise that I chose was exactly what I was looking for. Home decor, accessories were also right up my alley.
We dealt with Josh who was very knowledgeable and helped us choose what was best for our needs.Everyone in the store was very friendly. We'll worth the hour drive.
Great experience overall. Jordan was incredibly knowledgeable. He quickly identified both our style and shopping pace, then tailored his communication to best meet our needs. Highly recommend and look forward to receiving our new furniture.
Great experience at Ashley! Jordan was amazing and we got complimentary Miller Lite!
Josh was very informative and friendly. Thanks Josh
I had a great experience yesterday with Ricardo. He was very helpful, informative and a pleasure to work with. I didn't know I could laugh so much buying a couch.
Ricardo is a GREAT salesman! He answered all our questions, took his time describing the items we were interested in. Very friendly, knowledgeable salesman. Would recommend him and Ashley Furniture in Mansfield!
We walked in the door and were greeted by Ricardo! He was very helpful and he went through many options with us and he was so nice he actually moved furniture around in the store so that we could get a better idea of what things looked like together! We would highly recommend Ashley furniture and we would highly recommend asking for Ricardo!!!
Chad is the best sales representative! He was very nice and straight to the point. He helped us find exactly what we were looking for and we were in and out of the store in about 15mins.
it was good
Exellent customer service! Great deal and beautiful product. Thank you!
Katie was very helpful and patient with us. Excellent customer service!
Ricardo was professional, knowledgeable, and not pushy at all. He was attentive asking how he could help the minute I came into Ashley. Thank you for the good experience.
Thank you Ashley Homestore, I was looking for specific items and had shopped at the online stores. One item was priced significantly higher at the Mansfield store but sales associate Brittany price matched (exact same item) and I didn’t have to go out of town to save money. I really appreciate that! Good customer service!
Excellent Service, with attention to all details
We came in previously for a couch and when we came back for a bedroom set Jordan remembered who we were and was extremely helpful and friendly. He was quick and had us in and out with exactly what we wanted. They are also very military friendly. Would highly recommend and would definitely come back here.
Ricardo was a lot of help in finding what I was looking for....Thank you
Great experience. We just moved and had to replace/refurnish several rooms in the house. Jordan was knowledgeable and efficient in guiding us to what we were looking for. The pricing was great and competitive. We will shop here again.
Pleasant and efficient.
My fiance and I are getting married in Septepmber and was looking for a bigger bed. If you need anything at all, Josh is the guy for the job. Josh is amazing and was super helpful. We recommend him over and over! Will definitely be going back and getting him anytime we come back!
KATE DID A GREAT JOB TODAY!
The manager helped us find what we were looking for. Very promt on get the sale completed. A1 store..
Mackenzie was very polite and had a great understanding of the products she was selling. Very pleased!
Really great experience!
Wonderful. Quick and easy. Was listened to.
Kate was amazing! She was honest, friendly, and very helpful. We loved her. Pay her more! I'm serious! She was the first person we saw greet us but not be too in your face about it. She should be making more! Love her!
Ricardo was very professional, knowledgeable and courteous. He took the time to ensure every aspect of the buying furniture process was correct and reviewed with us step by step. I would highly recommend shopping at Ashley furniture for your home furnishing needs. Ask for Ricardo and you cant go wrong.
The store was very nice, and clean. Kate was super sweet and got us set up with a payment plan very quickly. She explained everything well and was straightforward with the process including which plan might be best. Overall the store had a very welcoming feel and Kate did a great job setting us up. I would definitely recommend.
Easy, fast, helpful service
Mackenzie was amazing to work with and was super helpful in helping us select our mattress and ended buying a complete bedroom set with it! Would highly recommend her and will definitely be back!!
Nice and laid back nobody following you around pressing you
Ronnie was grear and bery helpful.
Josh H was very helpful, made my choice easy to make !
Very helpful and very pleasant to work with. I would definitely recommend the Mansfield ohio store for anyone who wants a terrific buying experience.
Ronnie was very knowledgeable and patient. He didn't crowd me while shopping and answered every question I had.
Kate was a big help
Great service and care for their customers! Kate did a great job and made sure we were taken care of. Definitely recommend her to anyone looking to buy furniture.
Ricardo was amazing, definitely recommend his help in choosing the right piece for your home!! He treated us like family, so kind! Ask for Ricardo!!
Ricardo was very helpful and found me exactly what I wanted for a great price!!
Purchased a TV stand at Ashley's Homestore in Mansfield Ohio from MacKenzie I took the floor model which had a few issues & a repair service call was done. Everyone I dealt with from beginning to end where extremely customer satisfaction orientated. Top repair man David along with Zack who was in training did a fantastic job !!!!! From start to finish Ashley Homestore stood by quality & customer total satisfaction I thank All from MacKenzie to parts department to service men for their excellent service I think they ALL DESERVE A RAISE AS WE ALL KNOW GOOD SERVICE IS RARE THESE DAYS LAURA M MATZ LEXINGTON OHIO
Our salesman was extremely knowledgeable and helpful. The store had a great inventory for us to choose from. I thought that the prices were competitive.
Ricardo was extremely helpful, patient, knowledgeable and fun. We purchased a beautiful bed and amazing mattress and pillows. Ricardo was very helpful with making sure we made the best choices for our comfort. Everyone was so kind and gracious celebrating to my fiancé who is a veteran. Ashley is always my first choice.
Kate was the most professional, understanding, knowledgeable and caring sales person I had the pleasure doing business with.
I love Ashley furniture I’ve always been happy with what I’ve gotten there and Ricardo was so sweet and so helpful. I had a meeting that I had to get to and he was able To get my purchase all written up and me out the door quickly and even loaded the chair in my car.
Brennin was very pleasant and very knowledgeable to work with. We enjoyed our shopping experience very much.
The review does not represent the store itself. The Review is based on some new policy, where the store cannot take care of the customer, for some "corporate reason" I have purchased well over 20K from this store and the Marion store. My 1 year 2 week old recliner left me stuck in the full recline mode (I am a larger person) due to a failed motor (that is a phone diagnosis) And I am left with the bill for the parts and labor, needed to fix it. I know this is the new way of business, just though a family owned store would DO BETTER!
It was a pleasant experience to buy at Mansfield Store , they have a good customer service, I want to make mention of the sales representative Ricardo , He gives us a good service and helpful information
Ronnie was awesome! Very friendly and personable. Answered all of our thousand questions and made the process very easy! Has great taste in ties too.
Kate rocks the Ashley Store...Kate's great...
Brittany was very friendly and accommodating. She was knowledgeable about each product and very efficient.
Brennin went above and beyond to help us out, thank you so much, Brennin
My experience with your employee Jordan was excellent. When I told him what I was looking for he found the item I wanted and ordered it for me. He's an asset to your store, he's friendly and will find what the customer is looking for.
Our sales person Jordan was amazing! He helped my mom pick out the perfect side chair. Professional and courteous all way. Thanks so very much 💓
Loved working with Ricky Ricardo did everything in his power so i can leave the store happy and made the sale. Thanks Ricky
Recently purchased a home and came in looking for a king mattress. Brennin helped us right away. He was very informative of sales going on during this time and listened to our needs. He was very helpful when wanting to stay within budget. The whole experience was welcoming and not one bit overwhelming. We will return to Brennin with our next furniture purchase!
Not pushy. Very informative and helpful! Very happy with the service!
Brittany was amazing. She helped me find the perfect tv stand with just the right dimensions I was looking for. She went out of her way to find just what I was looking for. The stand I wanted was discontinued, but she was able to find me an even better one! I will definitely come back to Ashley furniture.
Our Salesman, Jordan was very polite and knowledgeable. We had a very good experience on our hunt for furniture.
Great customer Service, very helpful and friendly. Will definitely shop with Ashley’s again.
Salesman knows his information!!! He talks alot
Brennin was very helpful, and explained everything really well. It was a great experience! He's a very friendly person.
Jeanna at the Ontario, Ohio location is awesome! She spent around 6 hours total with us on 3 different days. My husband has neuropathy in his feet and needed a power chair that rocks. She never gave up helping us find one that would fit his needs, and go with the sofa we picked. Our son is 14 and very tall he needed a reclining sofa with extended head and foot rest. Jeanna was very patient, kind, friendly, knowledgeable and helpful. We highly recommend her to anyone who goes to this location! She will go above and beyond to meet your needs.
Stop in today looking for a queen bed and frame. Brittany helped me find exactly what I wanted at a good price. Looking forward to having it delivered.
Ronnie was amazing! He helped us find the PERFECT dining room set! I totally recommend his help when in store browsing! He is the GOAT!!!
Our sales person was very helpful and personable. We enjoyed the experience and have decided to make Ashley’s our furniture store for all our needs. Thanks Ashleys
I had a wonderful experience shopping at Ashley with my sales rep Brittany. I needed a lift chair for my father and she took into account his needs. When the chair that I wanted was already sold she got on her phone and found one for me. Wonderful service, and a nice conversation too!
Jordan was great help snd very patient while helping us decide. Gave us a verity to choose something.
Ricardo was great. He was extremely helpful in the decision making process to buy a new dining set
The gentlemen was very courteous. He treated my mom very nice and the rest of us too. Went over all the paper work and gave us a tentive date to expect our merchandise. Thank you so much!
Excellent experience from start to finish.
Ronnie was on top of it, kind, and had great customer service (& socks)!
Friendly and did not pressure us. Showed us what we were looking for and we bought it. Felt comfortable! Highly recommend!!
Purchased a kitchen table with 4 chairs and a bench at the Mansfield Ashley Furniture Store on Lexington Springmill Rd. I Specifically asked sales person if everything in the display was included in the sale price. Was assured the sale price included everything on two different visits. One when I purchased it and again when my wife came to look at it to be sure she liked it. When it was delivered there was no bench. I was told it wasn’t included in the sale and wasn’t on the sale receipt. I told manager the sales person on two separate visits said it was included and the sign on the table also listed all these pieces. He refused to honor this sale and said I’d have to pay an additional $200 fee for the bench. I refused delivery and requested a full refund. Classic Bait and Switch with sales person saying whatever they need to get the sale! Will never buy from this store again. Am also complaining to corporate as well!
Very nice store. Nice furniture. Ronnie the salesman was very courteous and non pushy. Great shopping experience. Will definitely do business with again.
Ricardo was very helpful at explaining all of my options while staying within my budget. If you have a budget you want to stay within I 100% recommend him!
Very nice
Kate understood what happened to our kitchen table that we purchased just a year before and she helped walk us through the process that we needed to do and within a week we were back in talking with Kate and placing the order for our new kitchen table. We thank her and everyone at Ashley Furniture and we have never been so happy with the experience and our furniture for there.
We had Ricky Ricardo and he was amazing! He helped us with whatever we needed and was very patient with us. I would recommend him if you're looking for someone down to earth.
Very attentive staff. Kate was friendly and easy to talk to and willing to move things around in the store and handwrite our receipt when the computer system crashed. They also offer beer and wine while you shop- free of charge!
Joshua found exactly what I wanted. Very Professional and respectful. It was an absolute pleasure working with him.
Brittany helped my fiancée and I find a beautiful couch! We were greeted with a warm and friendly smile and some nice conversation. What we really appreciate about Brittany is that she did not hover. My fiancée and I looked around at our own leisure and Brittany checked on us periodically. When we found the couch we were looking for, Brittany was almost like one of our close friends in the decision process and we had a lovely time! Would 10/10 recommend anyone to go see Brittany
Very kind, knowledgeable, and helpful. Willing to work with us on our options. Great customer service.
Ashley's have a great selection. Mackenzie was my sales consultant. She is so friendly and very helpful. Will definitely go back and will have Mackenzie help me again.
Brittany was very helpful
Jordan was very professional and helpful! Would definitely come back and have him help us again!
Found out on Facebook about the one day sale they were having. Went to look around and was greeted right away by the manager. He guided me back to the mattresses and helped me out for a little bit. Then Ronnie came along. He answered my questions, guided me on which mattresses are best for health benefits and lumbar support. My boyfriend and I finally came to a decision on the perfect mattress and power base. Including vibration and adjustable head and feet. We are so excited to get this bed in and got it for a really great price. Ronnie was super helpful, fun and kind. Although we didn’t get our free pillows (inside joke) we are happy with our purchase.
Our sales rep, Jeanna, was very helpful and answered all of our questions. She was professional and knowledgeable. Made our buying experience so easy, thanks!
Fantastic salesperson Jordan was very informative and pleasant to work with. He answered all my questions and pointed out options available. He was educated on the products I was interested in.
Great experience. Brittany explained everything completely and was a great help in picking out the perfect bed for us.
Great experience
Brittany was very nice and definitely would have her as my sales consultant again!
Kate was amazing!! No pressure and listened to our needs. Will be working with her on the future!
Wonderful store with a friendly and knowledgeable staff! Have a great experience here every time I go there.
I was really excited for my new couch I got from Ashley's till 3 months after having the couch the fabric started to fall apart we were really busy trying to find a new place to live to be able to call about the couch then when I finally called they pretty much just told me not our problem and it's "normal wear and tear" when it's definitely not no one was willing to help with the issue they just said oh we can order you new covers I don't know why I would when 3 months later they would do the same thing I want my money back but I know that won't happen glad you guys talked us into a extra $200 warranty that covers nothing
Such a nice store and I enjoy the no pressure sales team.
Brennin was friendly, knowledgeable and helpful.
Ronnie did a great job showing us all the things we wanted to see ,very friendly & polite! 10 all around.
We were very happy with our shopping trip..
MacKenzie was very helpful and friendly.
Very helpful.I would recommend any body doing business there talk to her.
Ricky was super helpful and a delight to purchase from! I will definitely be back for more!
Ronnie was very helpful and was knowledgeable about all of the couches and chairs. He was super kind and patient as we deliberated our options
Jordan Hershberger did a great job assisting us on getting our furniture. What an awesome experience!
The whole experience was awesome! Jordan was very friendly,band helpful. Jordan took all our requests and gave us every option to match our requests. Especially hearing all the local Ashley store does for veterans as well was just an added bonus to an already outstanding experience shopping. Absolutely would recommend this store and staff to anyone I know.
Ronnie was great, we enjoyed working with him. Excellent in his knowledge of the product!
Brittany was great to work with!! She took the time listen to what our specific needs were for purchasing the right type of furniture for our home. She also kept the sale lighthearted and worked with us to get the best deal!! Thank you Brittany!!!
Zach was very informative and friendly. He had a very calming presence and helped me find the perfect couch for my needs.
Mackenzie was awesome. She handled all our needs and got us the best deal.
Nice clean and friendly place and very helpful thank you
Jordan was very helpful.
Ronnie helped me through the process of buying my first couch. He was extremely helpful and knowledgeable with all my questions! I appreciate all his help throughout the process! I am extremely excited for my new couch to come! Thank you!
Brennin was a fantastic salesman. He is knowledgeable about the products and took time to answer all of our questions.
Mackenzie was our sales associate and she was absolutely wonderful!! She was so polite and knowledgeable!!!
Brittany was great and welcoming. She was very helpful as I was searching for the perfect mattresses for my daughter’s new bunk bed.
Quick, professional and informative.
Great service from a very Military supportive Company.
Marcy was really helpful and didn't pressure me!!! She had a great personality!!! Thank you
Brennan did a very thorough job and was helpful throughout our visit. He listened well to our needs and ideas and made great suggestions.
Ronnie was very helpful and very informative.
Very helpful staff, everyone we spoke with took time to explain benefits and perks to different programs/items. Excited to received our furniture and continue to come to Ashley Furniture for the rest of our needs.
Ronnie did a wonderful job and was very friendly. Thank you
wonderful experience we had a limited amount of time and our sales associate was so helpful and got us out very quickly!
Jordan was very helpful.
Great service, very helpful
Salesperson was very helpful, not pushy. I take a long time to decide on purchases, so his patience was appreciated.
My experience was very good! Everyone was extremely nice and helpful! Thank you!
Very nice and helpful. Happy shopping at Ashley's Furniture for my house furniture.
Great Selection of Furniture, and friendly associates!
LOVE our new furniture! Big, sturdy and comfortable
My husband and I had a very good experience purchasing a dinette set. Ronnie did a very good job explaining all the details.
Very friendly service. Gave opinion on best product for us.
It was great! Answered all my questions, painless experience!!
Kate was fantastic , never tried to push a sale and loves dogs !!! Will come back to her specifically in the future !
Kate was a huge help in the buying process. Very easy to talk to and knowledgeable about the product. We will be going back to Kate for any furniture we buy in the future!
KATE!! She’s great. She helped me find the perfect furniture back in 2022 and today I came in because I’m upgrading to a bigger bed and she helped me again! Always personable and makes it fun!
JEANNA DID A WONDERDUL JOB. GIVING GOOD DETAILS OF THE WARRANTY, PERAONAL TESTIMONY ON HOW IT WORKS AND JUST HELPING WITH GETTING US APPROVED FOR FINANCING. GREAT EXPERIENCE
Ronnie did an excellent job. Fast, efficient and very friendly. Definitely pleased with our vist
Mackenzie was wonderful to work with. She was helpful and did not pressure me at all.
Marcy was excellent in assisting us with the sofa we needed!
Jordan was amazing. We personally will work with him again the next time we need a professional to help us with home furnishings.
Great shopping experience! Was able to buy my new sectional from the comfort of my own home. Jordan was awesome and very helpful. I would highly recommend!
Ronnie was very helpful, courteous, professional, & speedy, yet concise in assisting me with my purchase today. Please give this man a raise; naturally friendly people should be placed at a premium these days.
Great job
Our sales associate couldn't have been any better! Extremely patient and knowledgeable. Not to mention a great personality! Thanks again Jordan
Rodney was a great salesperson and helped us with buying our furniture we highly recommend him! Shane and Heidi Viola
Kate was awesome .I enjoyed my time with her when I made my purchase.She gets five STARS from me.
Jeanna made my experience at Ashley a breeze! She was not only VERY friendly and personable but also went above and beyond to answer any questions i had. I highly recommend working with her!
Mackenzie was absolutely wonderful during my experience at Ashley Furniture. She was such a breath of fresh air! Mackenzie was considerate and thoughtful of what I was interested in looking at, and helpful in my choosing of the furniture I purchased. I love the layout of the store, so much to choose from.
Great experience with Ashley Furniture! Brennin was a wonderful salesman and helped us buy the perfect couch for our home!
MacKenzie was very nice and helpful. Explained everything to me that I needed to know.
Jeanna was the best!!! Smart, and truly cares about the customer. It really made the whole experience fun.
Kate was very pleasant and knowledgeable about the products she sells. We appreciated all her efforts!
Salesperson Kate was so patient with my husband and I. Kate went above and beyond helping us choose our new power love seat and we had so many choices (Ashley is our preferred furniture store 3 previous purchases) and did a fabulous job!!!
Sales associate Jeanna was very helpful and knowledgeable when it came to the furniture I was looking for.
Kate was awesome to work with! She was knowledgeable about the products and was able to provide insight on which products would fulfill our wants and needs. I really appreciate the time she and the rest of the crew gave us, even after the store closing. If you are looking for a place to buy furniture, head to Ashley Furniture and ask for Kate! Kate, if you read this, thanks again for making shopping for furniture an enjoyable experience!
Friendly staff! Tons of inventory to pick from & reasonable prices. My favorite was the offering of wine and/or beer while you shop. Nice touch!
I appreciated walking into the store to browse freely. Jordan was amazing in helping us make our purchase today. He was very helpful answering all our questions and checking expected delivery dates, discussing the cushions with a demonstration of the trampoline system of this sectional. Thanks Jordan great customer service.
Brennin was Awesome. He was very friendly & helpful but not pushy. He moved parts of a sectional to show us the difference which was not easy. Would definitely recommend him to anyone shopping @ Ashley Furniture in Ontario.
Jordan was there every time we had a question. He was extremely helpful helping us pick out furniture. I will definitely be shopping here again.
Great service!! Jordan Hershberger is a rock star salesman.
He went above and beyond my expectations to so much greatly appreciated
Jordan was our sales person. He was absolutely great. We had a great experience at Ashley and will definitely return there when we need furniture and home decor again.
Awesome place great staffing very knowledgeable excellent place to shop for furniture
This was our 1st purchase with Ashley and Brennin made it very enjoyable. No over pressuring to buy and the knowledge of the merchandise is impressive.
I was very pleased with the service provided by Brennin at the Mansfield location. He was very considerate of the specifics to help find options that were the most comfortable for my height. It was a very relaxed experience and there were several options to choose from. Good job Brennin!!
Ronnie made this process a breeze, we went in nervous because this was our first new furniture purchase. Ronnie instantly calmed us down and made us feel appreciated and like he really cared for our concerns. We expressed how we have pets and that this was a big fear of ours for the longevity of the purchase but he reassured us that with the 4 year protection plan our worries would be taken care of. It was so easy I even decided to get a desk and a computer chair during the same visit. Will definitely be coming back in the future and recommending this to all peoples buying any new furniture.
Very friendly and extremely helpful customer service. Brennin was a great help in getting my family our new couch. He was also very good at explaining the steps of everything involved. Made everything very quick and easy.
Brennin was great to work with! No pressure sales! Can’t wait for delivery.
Jordan was amazing!!! Highly recommend!
The bed I purchased is a beauty rest hybrid plush medium mattress. I am in love with it! I also purchased 2 of the balance pillows. A bit pricey but so worth it. Just after the first night sleeping I felt I had such great sleep! Overall I feel the process took way too long to purchase but satisfied with my sales rep and with my purchase.
Very friendly and the clerk had time for us .. no rush.
Kate is wonderful. I was very happy with her customer service and professionalism I received when shopping for new furniture.
Kate was absolutely amazing!!! Very knowledgeable and helpful.
Brennin was great and was able to help us with all of out concerns and questions.
Joanna was fantastic! She asked us what we were interested in and after listening carefully she showed us exactly what we wanted and we purchased it. We will be going back to Jeanna when we are ready for our next purchase.
Kate, was top notch! Pleasant, freindly, funny genuine! All around premium service. I would find her and whatever shift she worked to deal with a consummate professional. Ashley furniture is lucky to have her!
I have always purchased my furniture at Ashley Furniture because of the great friendly and efficient staff.the prices are reasonable. I highly recommend them
There is nothing special about me. I walked into Ashley furniture store looking for a sofa and love seat for my basement. I didn’t want to break the bank, but I didn’t want anything cheap either. When I walked through the doors, I was immediately greeted and directed to Kate Fick and Ron who was training with her today. 2 hours later I had made my purchase. 2 hours Kate and Ron were by my side. Helping me make my selection. No pressure sales, worked within my budget, discussed financing options, they were more than patience with me as I decided on how I wanted to pay for my selection. Kate talked with my husband on the phone as he wasn’t with me, what she had already told me, about the furniture I selected. It truly took me 2 hours to make my choice on sofa and love seat and how I was going to pay for it. I walked out of the store feeling like a VIP, and at peace with my selection and payment option. I truly want to give a shout out to Kate Fick and Ron for there time and Patience. Trust me, when I need to make my next home furnishings purchase, I’m looking you up! Thank You Elizabeth Bird
Great service, knowledgeable.
Great sales person. Great person to talk to
The employee was very well-maintained. She was respectful. This experience was very helpful for me to get a bedframe together something that I can afford. She was generous with her help.
Was a great experience purchased a bedroom set and bar stools the sales man was very helpful professional and courteous! Can’t wait for the arrival of my new furniture.
Jordan was really awesome! Very knowledgeable about what we were looking for!!
Very friendly and knowledgeable staff. Thank you MacKenzie for all of your help!
Amazing service! Sam Ramey and his sales team are fantastic. The furniture is excellent and high quality. This is the second set of furniture we have purchased and have never been disappointed.
Very friendly employees!! They make sure that you are taken care of.
Kate was fantastic to work with. She greeted us as we walked in, let us browse without bugging us, offered refreshment, answered questions, offered advice and then walked us through the process of purchasing a great piece of furniture. Great experience at Ashley.
She was excellent. She had great communication. She was patient and worked through all our objections. Amazing
Brennan our sales consultant was awesome we even bought a kitchen table and 2 chairs and we only came to look at dual recliners we bought our duel recliner and went a head and bought table and chairs extra service was awesome.Thank you Brennin
I had a wonderful experience with Brennin. He was knowledgeable and made my furniture buying experience seamless. Thank you!
Amazing place to shop and get room ideas!!
Dylan was very helpful and knowledgeable about the products in store. I am very pleased with the customer service and will definitely shop here again!
Thanks Dylan For making couch shopping an awesome experience! I’ll recommend you to my family and friends!
Kate was great! She really listened to what I wanted to purchase and showed me many options and was patient while I tried each one out.
Jordan was so helpful and patient with us as we worked through several different furniture arrangements. We feel confident our purchase will be what we've been looking for. Thank you!
We experienced outstanding customer service. It was our first purchase at an Ashley store and we will be back.
Friendly sales person, easy checkout.
Super friendly staff and very accommodating to my needs. Wonderful experience all around!
Great customer service, friendly and helpful
This was an easy and enjoyable experience at Ashley Furniture. We were treated with curtousey and Mackenzie was very knowledgeable and helpful with our purchase.
Mckenzie is always great to work with. She smart because she knows what she is doing. Very kind. I will always come to her for furniture needs.
Very helpful picking out furniture that suites our senior mom.
Kate was great and very helpful! She reassured me of the quality of the furniture, walked me through the delivery process, and handled my purchase with great customer service.
We came here to the Ashley furniture in Ontario and Brennin took great care of my husband and I. He helped us to pick the perfect sectional/recliner for our new house!!
Very nice. Customer service was great!!! And the items we bought were priced great!!
Awesome
I had a positive experience while recently shopping at Ashley in Ontario. Mackenzie was very nice, helpful, and answered all of my questions. I didn’t feel pressured at all while there. I will definitely go back to Ashley in the future!
By far, the Best Ashley’s location we ever visited. Customer service is fantastic. We stop in each time we are in area to see the new items. Never disappointed ! It’s always fun to see how they style the decor here
Our saleswoman Mckensie was awesome she treated us like we were someone special
Jordan H. was great, he put up with my daughter and I being indecisive, wasn’t pushy or following us around, and made it easy to order over the phone after we left! Thanks!
Brennin was very good sales person. He took the time explaining the difference in recliners. He also answered all questions. Brennin is very knowledgeable in dealing with the different types of furniture.
We had a great experience at the Ontario Ashley. Brennin was our sales associate and he couldn’t have been more friendly, helpful or informative. We’ll definitely be back and will ask for him! Thanks, Brennin!
Kate was very knowledgeable and kind… she was a pleasure to work with and knows her job well! Thanks Kate for making things go so well!
Jordan was very helpful. He moved a chair closer to a couch for me so I could see how well they went together. Thank you!
Brennan was super helpful with our specific needs, the whole process was easier than we expected and we were in and out in less than an hour with everything explained nicely
I spent over $600 and wanted two discounted for $20 instead of $40 and they said no. I was going to buy a mattress but I won’t now and I’ll never go back
Our experience with Brennin was a great one!! He is very knowledgeable about his job and a true pleasure to work with!!
Jordan and Kate were able to help me with my purchase with extreme kindness and gentleness. Well done Ashley, keep these two around.
If you're looking for new furniture, Kate is your girl here! Not only was i greeted with a smile, she is THE nicest young lady ever! Thank you Kate! It was so nice to meet and do business with you 😊
Jeanna was very polite answered all my questions showed me things on my recliner. She did a great job Thank you Jeanna
They were extremely good to us! We'll never go anywhere else! Thank you!
Kind and knowledgeable
Brennin went above and beyond to help me.
Goid selection at good prices. Fantastic service.
I had a very pleasant time Jordan Hershberger was our sales associate very professional thank you
Brennan & Mackenzie showed us options, in-store and online. They both took time to learn what we like and don’t like and guided to great options.
Great salesman
We had a wonderful experience. The salesman we had was so nice and very knowledgeable . It was a pleasure
I had the best experience shopping for new furniture for my home with the sweetest, most professional, young man, Dylan. He took his time with me, & answered my many questions. Dylan took the time to share pictures, sizes, colors, designs & prices on his computer to give several options to choose from. He was knowledgeable about all the furniture by just looking at the pictures I saved on my phone of things I liked. I was very grateful for his help & kindness. I'm excited to get my new desk & bedroom furniture! I highly recommend Ashley furniture! Thank you so much Dylan! I'll definitely ask for you on my next purchase!
Great customer service!! Worked with our budget and was able to meet all of our needs for new bedroom furniture and mattress!
Very personable, easy to work with listed to our designers and concerns. Thank you for making it a very good experience.
Jeanna was absolutely amazing!! When I arrived I asked her to give me my space and she did just that and respected my boundaries. I loved the fact that she gave me my personal space and didn’t follow me around everywhere I went. However, when I needed something she was there right away with no hesitation. I know some people love having someone right there at all times, but I am a type of person that loves to take my time to look, feel, touch, etc by myself without feeling hovered and Jeanna gave me my space and that my was my best experience yet! I appreciate you Jeanna!
Mackenzie was very helpful and very sweet young lady. She did everything possible to help us decide what to purchase. I would recommend her to anyone going to Ashley. Thank you so much Mackenzie. Nancy and Ed Barnes
Was a very enjoyable Kate was wonderful and her trainee was very nice.
We had the best time picking out our furniture while working with Jeanna. She has a great attitude and was very friendly! I hope this gets to who needs to see it!
Everything was very nice in store and they went above and beyond to make our shopping experience excellent.
Brennin was a very good salesperson he was not pushy he explained everything to me I absolutely love my furniture and I highly recommend Brennin for any of your furniture needs
Brennin was absolutely fantastic!! Great customer service, wasn't pushy at all, helped us find 2 sets of furniture for our basement and livingroom! Also helped us decide on an what entertainment system to get!!
Nice store. Jeanna did a great job showing us options and getting us taken care of.
Jordan was very helpful and friendly! He made our first experience at Ashley Furniture a great one!
Kate was absolutely amazing and helped me so much! Would definitely recommend her help!
Every experience we have here has been phenomenal. The staff are always polite, helpful, and respectful. We have now purchased a bed, patio set, and couch through this branch and have been very pleased each and every time.
Excellent
Very nice and friendly atmosphere Kate was also great and very friendly I would recommend her
Josh was awesome thank you so much
Tim was our salesman at the Mansfield store. We came in for a couple bar stools. We did get those and a gorgeous bedroom suite and a lovely leather recliner for my husbands office. Tim explained everything great and was not high pressure. Great day for us!
Love my table . My salesman was outstanding. Helped me find just what I wanted without pressing me to make a decision.
Brennin was great took his time to find what i was looking for even though i wasn't exactly sure what that was.
Jordan was pleasant and welcoming,he was knowledgeable and helpful.
Great store Good sales person thanks
The experience was very pleasant
Jordan was extremely helpful and did not pressure us while we looked around and answered any questions we had. Highly recommend.
Was a very nice place Jordon was a very nice man
Staff is excellent got me the right living room set. Items came as described. Customer pleased!
Jordan was friendly and very helpful in the process.
Very good experience,delightful staff, And patience salesman. Enjoyed the experience and will shop again.
Friendly, helpful salesman.
Makenzie is super nice and honest. We really appreciated how much she cared about our wants and needs and helped us find the best mattress for us.
Kate was amazing and very helpful! Made our shopping experience great.
Jordan took great care of me and my wife and helped us find exactly what we were looking for!
Quick and easy. Mackenzie did a great job
Salesperson Jeanna was very helpful and was able to price match our recliner and saved us money. She is a great asset to the Ontario store.
My experience at Ashley Furniture Store was absolutely wonderful! Brennin greeted me as I entered the store and assisted me with my shopping. He was extremely knowledgeable and hospitable. I am extremely appreciative of the store’s Patriotic approach with our wonderful Veterans! I have shopped at Ashley Stores for a number of years and I will continue to shop there! Thank you Ashley Store and Sales Consultant Brennin for the hospitality!
So helpful. Was a great shopping experience
Our salesperson Brennin was extremely helpful in answering all our questions & discussing various options that would suit our needs. A good experience from start to finish.
Very welcoming and knowledgeable!
Jordan was excellent to work with.Great personality.Very knowledgeable.Will definitely ask for him on our next visit!
Great service! Jordan was great and super helpful
I had the pleasure of working with Chad Robinson at Ashley Furniture, and I can confidently say he is an outstanding salesman. From the moment I walked in, Chad was welcoming, knowledgeable, and genuinely committed to helping me find the best deal. He listened to my needs, answered all my questions, and provided valuable guidance without any pressure. Thanks to his expertise, I was able to find the perfect furniture for my home at a price that fit my budget. If you're looking for a smooth and enjoyable shopping experience, I highly recommend working with Chad. He's a true professional who will make sure you leave satisfied!
Jordan Hershberger did a great Job. I had a great appreciate with him at Ashley furniture.
Excellent and friendly service, MacKenzie was really patient and kind to explained the details of each living room set that we were interested in, making our decision easier.
Dylan took great care of us! Best salesman I’ve dealt with in a long time! Great communication, personality, and very polite. Also has a strong handshake, no weak floppy grip for this guy.
Very friendly, showed different styles and helped with financing.
Excellent and friendly service!
It was the most enjoyable shopping experience I’ve had. Jordan was knowledgeable, friendly, helpful, pleasant , very good at his job, he should get a raise .. excellent employee it was actually fun! I will recommend all my friends and family!!
Great service from Jordan with finding our son’s new bed; from discussing options to purchase. Thank you!
Kate was so incredibly amazing. She worked with us on different items and knew exactly what we would want. Showed us multiple items and took her time. Not once did she rush us through the store. Would 100% recommend.
Great experience, very professional and personable
Brennin was great. Knowledgeable. Easy to work with.
Friendly, polite and helpful
Kate was very knowledgeable and friendly. Very patient with me. Did not try to rush or push me. Thank U Kate. God Bless.
Ashley furniture customer service in-store was a 10/10 experience. Our associate Jordan was helpful, communicative, and knowledgeable about the items in store. He also helped us with online purchasing process.
I was able to place the order over the phone which saved me a lot of time. Mackenzie was extremely helpful & knowledgeable in the process. Would highly recommend using Mackenzie as your sales associate.
Very helpful and answered all our questions.
We had a great shopping experience at the Mansfield OH Ashley Furniture with Jordan Hershberger. He was well-mannered and guided us carefully—letting make our own decisions about what we walked out with. Jim Garrett
Kate was Excellent!! She really helped us. So excited to get the new furniture!! Thanks Kate!!
Chandler was helpful, efficient, and very patient. Great experience!
Jordan was very kind and patient , we never felt rushed, and he took the time to answer all of our questions. Very good shopping experience
Exceptional service deserves mention and praise! Last week I went to Ashley Home Store in Ontario to ask about a narrow table with seating and was greeted by Jordan who assisted me. I had a couple particular pieces in mind from an online search. He streamlined the sales process by showing me several selections in store and online and left me to browse throughout the store, yet within sight if I had questions. He expertly answered all my questions, had the unique balance of being personable and professional, was genuinely hospitable, and made my visit and time worthwhile. I appreciate Jordan's care and kind patience taking me through table furniture options to the purchasing process. He made it pleasant and easy! He has the skills and qualities for success in business or any chosen pursuit. These talents include strong work ethic, respect, humor, honesty, and character. I lucked out having him assist me with my purchases! Yep--Real Excellence!
We have always had wonderful service. Store is always very clean and neat. We have purchased several items there and have been very happy.
Very knowledgeable and helpful person. 👍🏻
Aubrey was very personable, knowledgeable, as well as professional. Recommended!!
Took my Mom in to shop for a new mattress. Manager greeted us immediately and offered us a wheelchair for Mom. She can walk but slowly and being on her feet too long is hard. She's 86. All associates were busy with other customers so the Manger helped us for a bit til Chandler was available. Both were great! Chandler was very helpful. We did buy a mattress! Looked at living room furniture next and Chandler went out of his way to help. He even went and grabbed cushions from chairs in other areas of store to show me how they would look with a couch I was interested in. Only complaint I would have is having a delivery fee but overall I enjoyed shopping at Ashley
Very Helpful
Chandler was great. He handled all my questions, helped me to get everything done before I arrived at the store, and then had me in and out of the store in no time flat. He’s great at what he does, and gets you what you need without wasting your time.
Super knowledgeable! Super nice!
Posting about Kate, great sales lady. Up front and honest about the product and sale.
They gave me a beer. Kind of overpriced furniture
Jordan was excellent, very friendly and helpful.
Very nice service today
Very friendly, patient and easy to work with would recommend them for any furniture needs
Very nice and clean place, very polite and courteous lady who help us, was surprised when they all shook my hand and said thanks for serving, will definitely do business again
He was extremely helpful with helping us find what we were looking for and helping answer any questions we had.
Kate was awesome to work with. She offered us so much advice and explained everything so well. Highly recommend going to her for all your furniture needs.
Jordan was a excellent person to work with and very personable we would do business with him again!
Justin was a great salesman. He was very knowledgeable, friendly. I would recommend Ashley to all my friends and family .
Awesome experience! Jordan made it easy and comfortable to help me pick out what I wanted and made the transaction smooth.
Jordan was amazing and easy to work with !
Mackenzie was the best! So helpful, knowledgeable, and nice! Thank you!
We walked right in, I told the sales associate Ricky what we wanted, and he took me right to it. We signed the paperwork and were taken care of all with a half hour!
Very friendly and helpful
The service was great!! The salesperson was very helpful and I definitely had a great experience shopping for furniture my first time here!
I was extremely pleased with my experience at Ashley’s-Mansfield location. I like that they offer a “Red Carpet Delivery” for Veteran’s. My sales consultant-Jordan was polite & helpful. They have secured my return with any future furniture needs I may have.
I love this store! Jordan was my sales person, he was great. He was kind and knowledgeable about how they even make the furniture! I got exactly what I walked in looking for, and at a great price. They have all kinds of options for warranties and delivery to choose from also. Very friendly store and they support our veterans, he said they are even owned by veterans which warmed my heart. Go see Jordan!!
It was great working with Jordan. He made it so simple
Kate at the Ontario store was very helpful and easy to work with! She was knowledgeable about furniture we were asking about and really cared about how the couch we were looking at would look in our living room!
Jordan was an absolute wonder to work with. He greeted us promptly at the door, and give us time to shop before approaching us again. He went above and beyond to get us what we needed.
Jordan was exceptional and very helpful.
Kate was very helpful and great to work with! We will be back!
I love Ashley furniture, I have bought every piece of furniture in my house from this location, sales people are always helpful and respectful but not pushy… I will continue buying from here!!
I bought a table and chairs from Ashley a few years ago and I purchased the extended warranty. A few months ago I had a chair that needed a repair called the repair company and 4 months later still waiting. So I decided to call Ashley for help. I had a very nice man name Kevin answer the phone. Kevin ordered the parts I needed to repair my chair. He made me feel important enough to help me. Thank you Kevin for being so awesome. I had Jeremy let me no my parts were in . He was such a great help He carried the box to my car and told me if I need anything please give Ashley a call. So amazing. 4 months later my chair is fixed thanks to these 2 men. They went way beyond there jobs I'm sure so I want to say thank you to both of you for helping me. Acts of kindness.
The customer service is always amazing at Ashley Furniture. My sales rep Jordan was very friendly, knowledgeable, and extremely helpful. I highly recommend him and this store to anyone interested in purchasing any furniture. Great job!
Jordan was so professional, friendly , very knowledgeable about all your products. Great salesman
I purchased a dining set in the Mansfield, Ohio store. I worked with Shelbi for 2 days. She is such a great gal. Answered all my questions, took time to show me them all, and even took chairs to other sets to see what I liked best. Only downside to purchasing here they will not price match. The manager said no and Shelbi totally understood if I went elsewhere. When it came down to apples to apples it wasn’t much, but I feel bad for those losing a sale and commissions because the big guys at the top still get their pay. Come on since you are independently owned go back to price matching. You might keep some great employees and Shelbi was great!!!!!!!
Zach was fantastic to work with! Kind and knowledgeable!
Our salesman was very knowledgeable, kind, and listened to my needs
Kate was an awesome sales associate. There was no pressure and she knows everything about her products.
Bought Mom a new lift recliner at Ashley furniture. I'm kicking myself for not going there first. They have several to choose from. Chandler was our salesman, I didn't get his last name. He was very friendly and helpful. Best of all he was not pushy at all. He even offered to follow us home (on his lunch) to help me and dad get it in the house. Wrote his cell on the receipt "just in case" we couldn't get it in Ashley furniture is in Ontario, Mom n Dad live over by Walmart off 13
So friendly and great help to find just what I was looking for!! Hope to buy more!! Thank you!!
Shelbi was a great help in selecting our new mattress and adjustable base. We appreciate the integrity of the Ontario store in their ability to meet all of the needs of the purchasers, with honesty and courtesy and the help to get a great item at the best available price.
Mackenzie was very friendly and helpful. We purchased a new couch within an hour of being there! Great service. Thank you.
Great service!! Chandler did an awesome job!
Zach was great! Going out of his way to assist me. 10/15/23 Today I was assisted by Jordan. I came in looking at end tables and lamps but not sure if size and style. He allowed me to look around without constantly following me around but available for questions that I had. Another great experience.
Very professional
Mackenzie listened to what I wanted, did not try to push just to make a sale. Highly recommend and will be a returning customer!
Staff was friendly and helpful.
Great experience finding a new couch with the help of Kate! Definitely recommend asking for Kate when you go in, very helpful and knowledgeable!
Zach was so very helpful! He went above and beyond to make sure I was happy with my purchase. I will definitely come back and see him for all of my other purchases.
I was immediately greeted by Kate and I told her my story. I had never been in the store. We hit it off. She gave me a fabulous tour. I was amazed everywhere I looked. She is fantastic. The store is Soo beautiful. I told her I was interested in a very large canvas and we proceeded to her desk. I bought it and I arranged to have it picked up and all went well. Kate was so helpful, personable and great. It's the most fun I've had, ever, buying anything. Such a great experience today.
Alex is absolutely amazing! I can't thank her enough for the incredible help she's provided me not once, but twice already. I'll definitely be coming back to her again without a doubt!
Kate, our sales associate, was kind, knowledgeable and most helpful. We ended up buying a five piece sectional couch, two end tables and an entertainment credenza. After we set everything up we decided to add another section and a coffee all at price than their competitors and delivered one-third of the time of the competition
Great customer service, very helpful!
Kate was a great help to us. She answered all our questions and was very patient with letting us make a decision. We were very happy with our experience.
Jordan was super nice and helpful!
Great salesman fast and easy
Having limited space, I bought a reclining loveseat and was told the back could be up against the wall. Huge lie about "special features"!! Product must be placed 5 inches from wall to prevent wall damage while fully reclined. Why can't people just be honest, is it too much to ask? They just lost my business and I will be telling everyone I know. Shop elsewhere if you want honesty. Product #3990596 incase anyone is about to purchase this item.
Kelly was a Great Salesperson! Super friendly and dealt with our 3 kids while we shopped!!
Great place great people they always take really good care of me I recommend 10/10
Chandler is fantastic!
Mackenzie was kind and helpful . Very informative and knowledgeable . Gave me a wheelchair to use while and help in many ways.
Working with Jordan Hershberger was an absolute pleasure
Very nice and helped alotvery professional to long on delivery and can't check online for update
Great customer service
Katie was great! No pressure just there to help when needed. Great service!!!
Nice & fast
Great easy going knowledgeable staff. Really helped me find what works for my family within our budget. Not pushy
Nicely displayed showrooms. Chandler assisted us and was so helpful and easy to approach. Not pushy, which I really appreciated. Great salesman!
Relaxing!
Kelly did an awesome job of showing me options and providing excellent customer service.
It is with no reservation and with our highest praise, that we highly recommend Kate as an exceptional sales representative. She was kind, knowledgeable and considerate. Kenneth and Cathleen Hubbard
Extremely helpful and knowledgeable about purchased product and purchasing options. Will choose this representative on future purchases if he is available.
Kate was amazing. She was full of information and answered every question we had. She made us feel welcomed and even played with our daughter. She helped us pick out the perfect bed and the perfect pillows for our needs. Micah and I are extremely grateful for her!
We love this place! We continue to come back again and again. Every associate we have encountered has been amazing. Veterans are definitely truly appreciated by everyone here.
Ashley Furniture has the most awesome sales people. Ronny was amazing to work with and je was so accommodating and helpful. We loved buying our new couch from him for our 92 year old mom. She's going to love it.
Alex was very helpful and not overbearing. I don't like having someone stand over me while shopping. She was polite and knowledgeable and the process what very quick! We will be back.
Jordan was great and very helpful. Easy to deal with and not pushy like a lot of sales reps.
Working with Jordan was an awesome experience. He was very helpful and his knowledge on the products reflects his experience and passion.
Giving only 3 stars as we have not received items yet. Sales person is a gem and could sell anything smoothly. This is apparent as I struggle with buyers remorse between conversation and final sale. One item on Ashley’s website almost $1000 cheaper and bigger. Same product (entertainment center). Manager claims sku# means made of cheap particle board and self assembly unlike heavy duty in store item. Perplexed over description reading exact same materials. Additional review pending. UPDATE received furniture. Came in 2 weeks which is great! USB ports do not work on couch or love seat. We will address that. $600 Red Carpet delivery does not include items such as end tables. Delivery guy left them in boxes, said doesn’t know why they tell people all things are put together. They are not. Still trying to get pop up sofa to slide out. Will address that as possible not together correctly. All in all furniture looks nice.
Jordan was very knowledgeable and helpful. Super laid back, no pressure salesman that helped me make informed decisions for furnishing my home. Painless experience!
We worked with Zach on Saturday. He asked how to help us and the first couch he showed was exactly what I was looking for. He explained the financing and gave us time to talk and decide. Going back on Sunday we were greeted by Jordan, told him we were purchasing the couch and needed to see accent chairs. He showed a beautiful chair and we purchased both. I appreciate their help and making the experience a good one.
Jordan was wonderful to work with! He was very patient and took the time to really find what we were looking for. Great customer service!
Kate was exceptional to work with! She helped my husband and I find exactly what we were looking for and even price matched for us. I would highly recommend going to see Kate at Ashley furniture in Mansfield!
Jordan was the best help. Got me a good deal and had a great attitude! I would recommend going to see him if you need any furniture.
Excellent.
Sales person allowed us the freedom to look but was immediately available if we had questions. Everyone showed respect for my service as a combat veteran in Vietnam. Would highly recommend shopping here.
Shelbi was super great. She paid full attention to what we were interested in as well as the space we had available. She even helped us to place our furniture in the room based on our scale drawing of the room. Very informative, personable, helpful, and friendly (not all straught to business talk). Great experience!
Mackenzie who waited on me gave me 5 Sta from beginning to end would recommend her to everyone!!
I am so impressed with.their knowledge and assistance. They were never pushy and I was able to look at everything and knew when I was ready They would be there to help. Alex was so accommodating she helped with measurements even offered to come measure my dining room. Sam the manager is awesome to talk to. I recommend Ashley Furniture in Ontario Ohio to everyone. Thank you Sam and Alex!!!
Jordan gave us courteous and prompt service and handled the sale very smoothly.
Kate is excellent! She really knows how to put the customer first, listening to what I wanted and was very helpful and knowledgeable of the furniture. I would highly recommend and the furniture quality is great and the prices are too!
Jordon was wonderful, went out of his way to find exactly what I wanted.A+
Very nice sales person and found what we wanted
We have purchased several items from Ashley furniture in the past. Kate was tremendously helpful, kind, with a wonderful personality. Went out of her way to help get what we wanted.
Jordan did a great job with explaining everything and stayed after hours for us as well. Great salesperson highly recommended!
Service was great
Chandler was really cool and helpful our experience was really delightful and I would definitely purchase though him again
Very nice and knowledgeable! Jordan was great help! Told us all options and made it a very quick decision.
My sales person, Alex, she was very knowledgeable about Ashley furniture products, warranties & the delivery process and guided me through a great sale. Very satisfied!
So far a great experience
Was patient with us & very helpful.
Salesman was very friendly and gave us the time to look around without pushing us to buy anything.
I had such a great experience working with Jordan! He was able to help me find exactly what I wanted and he got me a great deal. Highly recommend working with them.
Chandler took good care of me when I purchased a recliner. He explained features of the chair and I liked it right away. He offered to let me browse other chairs but I had found what I wanted. He was very personable and professional. I was in and out in less than a half hour. It was a very good experience.
Knowledgeable and friendly
Our experience at Ashley Furniture was a pleasure. We were met by Kate as we entered and we explained we just wanted to look around. She gave us the space we asked for but remained close by in case we had questions, which we did and Kate answered them with full knowledge of every item we looked at. I find this rare in these days. We appreciated Kate's professionalism, her sense of humor and all around pleasantness. When we are in need of further furniture, we will definitely ask for Kate. Ashley is blessed to have her and so are those of us who met her.
Very friendly and very helpful!! Will definitely be back 😊
Very nice place and amazing employees
Jordan is an awesome sales person.He went above and beyond for us just to see what the things we got would look like together.I definitely recommend him if you come to ashley furniture in Ontario Ohio
Aubrey was great to work with. He was efficient and knowledgeable. He was also patient with us when we changed our minds. Awesome job, Aubrey!
Very helpful. We got a couch!
McKenzie was so nice and helpful with all my questions and concerns. Thank you!
Mackenzie was knowledgeable and had a great demeanor.
Extremely helpful, found exactly what we were looking for.
Wonderful experience. Kate was so nice and helpful to work with
Great staff great selection
Aubrey was absolutely wonderful to both my sister and I as we were looking around all the beautiful merchandise in your showroom. He was very professional, friendly, knowledgeable and definitely very patient as my sister finally made her decision on which items she wanted to purchase. I will be back & will request Aubrey when I am ready to purchase furniture for my own home. Love the honoring of our military. Thank You 🇺🇸 Bonnie
Jordan was great! I was very undecided on what I wanted and he stayed after they closed and helped me pick out the perfect couch without any pressure. Wonderful experience!
If you are a veteran, this is the place to shop for new furniture. Mackenzie was very helpful and my overall customer experience was awesome. Will definitely return for additional purchases!
Great service and great sales rep who answered all of our questions!
Thank you Kate! awesome sales consultant!! Keep up the good work. 👍🏽
Jordan was great!
Aubrey is a friendly salesman.He showed me different furniture pieces and also allowed me to browse the showroom floor independently without pressure to make a purchase. He was available when I had questions and had a coworker move furniture around for me to make the perfect room. I truly appreciate his willingness to serve in the USMC and Army National Guard. Aubrey, I salute you and thank you for you help.
Found what we were looking for.Sales person was very helpful.Highly recommend
Jordan is great guy to meet your needs.
Upon entering the store, we met Alexandra. She was very cordial and was truly interested in what I wanted and needed. Her suggestions were on target and she was not pushy. She shared personal stories as well and I felt like when I left, I had known her for a long time. She’s a very good customer service representative. I give her five stars! Thank you Alexandra. It was so nice working with you.
Great, friendly service! Would highly recommend Jordan to anyone looking for furniture.
Chandler was very polite, knowledgeable, and helpful with my wife and I making a decision on furniture.
I had a very nice salesman today. His name was Jordan Very nice and well groomed
I was very pleased with my sales associate Shelbi. She was very helpful and knowledgeable about the furniture. She worked very hard to find exactly what I was looking for.
Zech was a joy to deal with. He answered all our questions. He was so friendly and accommodating.
Excellent customer service and a down to earth sales approach.
Kate was great to talk to and she was knowledgeable and was able to point us in the right direction for our price range for items we need. But was not overbearing!! Let us look and would check in as needed. Great experience and will be calling her for everything else we need!
I visited Ashley homestore this afternoon on a Sunday and was greeted at the front door by wonderful pretty face name. Miss Kate she was knowledgeable she was very friendly and helped me decide on what I needed and wanted thank you so much for employing this young lady Kate is. Absolutely wonderful and we had a couple of good laughs. I will be in touch with miss Kate again when I'm ready to buy my banana beer. Thank you again Kate you are great.
Sales person, Alex and Tara were great. However, it's been a good 2 weeks and I haven't heard from the store re; setting up delivery date. This happened when we bought our couch and recliner,only we were told then 3 to 4 weeks and it ended up being 3 to 4 months and when we would call or stop out the other sales ppl would get nasty with us stating that we were never told weeks it was months.when both my husband and I heard that sales person sat weeks. The new manager did do us right by compensating us as this is one reason why I returned to get the bar stools. But it looks like I am gonna have to get on them again since no one has called yet.
Great experience and very helpful sales representative.
Very enjoyable experience thanks largely to Kate making it an easy, enjoyable, and even FUN experience! I will be getting all of my furniture from here going forward. Great place, prices and people - if you haven’t shopped here before for whatever reason then I urge you to give them an opportunity to impress you!
I had a good experience at my local Ashley’s Furniture store today. I wasn’t expecting to purchase furniture today but was surprised that I actually did. My salesperson, Aubrey, was the main reason why. He was very knowledgeable about the different options presented to me. Ultimately, I felt satisfied with my decision.
Absolutely great experience! Kate was so helpful and made buying a new couch so easy!
Shelbi was very helpful and friendly! Excellent experience
Fantastic service! He listened to us and pointed us in the perfect direction and we couldn’t be happier!
We stopped in Ashley's and was pleasantly greeted at the door by Kate. She had a big smile. She was happy to direct us to what we were looking for and asked if we needed help. We told her we were just looking. There was "NO" pressure at all. Kate came back to check on us and offered us a drink and asked if we were finding what we needed. Because she was not pressuring us, we felt very comfortable with asking her questions. We did purchased a sofa and our whole experience was very relaxed. We thank Kate very much for helping us and she is such a sincere, genuine person. Would definitely go back and we highly recommend that you ask for Kate.
The representative was wonderful and very pleasant to work with. She went above and beyond to help me and I appreciate her expertise ‼️
We were warned by friends not to shop here but after shopping many stores Ashley had the only TV stand I liked. The stand was delivered with a broken corner and inner shelves that didn’t even connect where they should. I called immediately upon receipt and was told someone from Marion would contact me within a couple days. That was twelve days ago. Luckily I have a handy husband that spent a few hours making our new furniture actually look like new. Wouldn’t even consider shopping here again. I gave two stars only because the salespeople were pleasant and helpful.
Absolutely love the store, staff is amazing and the help that we received from KATE FICK was amazing. She is so helpful, nice, personable, as well as knowledgeable. I will be coming back and asking for her especially every single time I need something for my home. She was awesome. Thank you for all your help Kate and I will see you again! 😁
The salesperson was very knowledgeable and friendly. I didn't feel pressure. He was there when I wanted to ask a question without hovering.
Kate at Ashley’s furniture in Ontario was amazing! So helpful with helping us pick out furniture for our new home! Definitely recommend!!
Awesome. Zach and the manager was very nice and helpful. No pushing anything on me.
Quick and easy. Very nice to work with as well
Shelbi was very helpful
I had a great experience shopping here! Kate gave me plenty of care and time while helping me select a new bed. Thank you so much!
We had a wonderful experience at Ashley Furniture Store in Ontario, Ohio!!! Kevin, the store manager was very helpful as we chose a table and chairs and bench which he had just placed on sale. Then Shelbi was very helpful also. When we went in the next day to make our purchase, Jordan was able to get everything covered for us in a very professional and helpful manner!!!
Zechariah was fantastic, he was friendly, extremely nice, and very helpful. 10/10 service all the way around, for any other furniture we will be back to see him. Thank you Zechariah for the great experience and help getting our couch!
I was so very pleased with Mackenzie. She was so helpful and so professional. So kind . She went above and beyond to get us the best price! She did an awesome job!!
She was really nice and she helped us out a lot
Shelbi was super friendly and very knowledgeable on mattresses
Jordon was very polite and friendly. Very helpful on helping us pick out the right couch for us, answered all are questions. Made us feel at home.
Jordon did a good job
Would 20 if I could love zech a d sam.
Wonderful service!! Highly recommend!!
This place is awesome I received so much help from Kate. I would definitely come back. Thanks again Kate! 😁
Mackenzie was our sales girl today and she did an amazing job showing up what we were looking for. She got us a fair price that we are happy with and will definitely be back to pick out our next furniture set.
Was greeted immediately and allowed to roam while the associate stayed available for questions Had some great tips and very patient while I sent pictures to family for final decisions AMAZING AND HIGHLY RECCOMEND
Jordan was great to work with
Jordan Wes a pleasure to work with, very friendly and knowledgeable about what we were looking for.
Mackenzie showed me several living room sets and was okay with me putting my feet up. She then guided me through end tables. After going through most of the store I ended up going with her first suggestion. And every associate came and thanked me for my service.
Very polite and courteous. Never felt rushed. Took time to explain.
Very good salesman. Not pushy and explains everything about the item we were buying. Would buy from him again
Chandler was super personable and helpful. We came in for a rug, didn't find one we liked, but we ended up leaving with an order for our brand new bed! I was testing out beds, more for fun than anything. He pointed us in the direction of a particular bed set-up. The bed was soft as can be and the sale included a free adjustable bed frame, which is a must have for me and my girlfriend. We've been looking around for a long time for the perfect bed and Chandler found ours for us it would seem.
My family and I came in to shop for a couch for our home. Kate greeted us as soon as we walked in and was friendly. Trying to shop for couches with 3 little ones make it tricky and she stayed patient with us the entire process while showing us different couches and what not. The customer service was great and we were highly impressed!!
Great customer service. Kate was honest & incredibly helpful during the process.
Was very low pressure sales. The on the floor salesman did a great job knowledgeable and knew all of the smallest of detail. Showed me the pros and cons of all the different recliners and helped Maeve choose the perfect one for my need I would have anybody that needed furniture shop here.
Devin was very helpful and attentive
Kate was helpful, amazing and kind.
Excellent experience
Shebi was very friendly and helpful on helping me pick out my bedroom furniture. She explained everything well and welcomed us gave us a drink and wasn’t pushy and let us look around until I was ready. I’m excited to get my new furniture.
There awesome
We have been working with Dylan over the past few months for our furniture needs for our home. Dylan has gone above and beyond to help us pick out our furniture. He was very professional, knowledgeable and eager to answer all our questions (yes- my wife had many) Thanks Dylan for all your help making our selections. We will definitely be back for other furniture needs.
Everyone was very inviting. Dylan was so helpful and knowledgeable about the products that I had questions about. He definitely made my experience at your store great!
Mackenzie was amazing!!
Let me tell you! Our experience with Ashley furniture in Ontario, Ohio has been amazing!! Mackenzie was so helpful and friendly! The speedy service has been great too! THANK YOU!!!
Shelbi was awesome at answering all our questions and helping up to for d the right mattress for us!
McKenzie was great, listened to our wants and needs. Wife had a couch picked up and now we'll have a new one in 3-4 weeks.
Greeted as soon as we walked in the door. Helped right away. Offered many different styles of what wanted. Excellent service.
Quick and easy
My husband and I purchased a new sofa, loveseat and dinner table with chairs from the Mansfield location. Jordan, our salesperson, along with the other staff was very friendly. He was patient with us as we decided which items we wanted to purchase. Jeff and Adam delivered our furniture. They were very kind, courteous and friendly. They set the items up and tested the electronic parts before they left. Very pleased with both of them.
Kate was amazing at helping my husband and I find the perfect living room set for our new home!
It was great that we were able to shop around without being pushed. It was pleasant to be checked in on but not hovered around! Any questions we had were answered and we are super confident in our purchase
Kate was AMAZING! Great customer service! We told her our specific requirements that we wanted in our furniture pieces and she got us a great deal on exactly what we wanted!!!
Aubrey was awesome! Answered all my questions and was very patient while I made a decision. Great experience!!
Shelbi was excellent! She helped my Mom (85 yrs old) find her new sofa bed for her great grandkids to sleep over! Shelbi was extremely courteous and helpful in choosing the new sofa. Thanks for making this a great experience Shelbi 😄
Mackenzie was very helpful with our mattress purchase. She is so easy to work with.
Excellent customer service, selection, and attention to needs. Only drawback is wait time, however I was promised an every two week update on status.
Alex was very courteous and helpful
Got exactly what we were looking for an no high pressure sale. Super helpful and got us a wonderful deal on exactly what I wanted. Highly recommend Ashley in Marion.
Super helpful and got an awesome deal. Couldn't be happier with the experience. No pushy sales just answered our questions and gave us time to discuss alone and make a decision. Thanks so much!
Aubrey was very knowledgeable and accommodating. After showing us a few options, he gave us space to look around and contemplate our decision. The sofa and recliner that we ultimately decided on look nice. We can’t wait to receive them and see how they work in our home.
Jordan Hershberger was a fantastic salesman! Very professional. Made me and my wife's experience at Ashley Homestore great!
Had a great experience with Jordan and was very satisfied with care and thought given for my purchase!
Went in for the very first time at the Mansfield location. The staff was extremely friendly and was very quick to show my husband and I the exact furniture we were looking for. Would definitely be coming back when we are ready for more furniture.
Very friendly, helping and relaxing atmosphere . Thank you for the welcoming experience
Great product quick service and fun experience with a knowledgeable and efficient sales professional.
Katie was great! She was quick to help and was able to get me exactly what I wanted a for a great deal!
Shelbi was awesome. Helped me right away. She even went beyond by helping me get a glass replacement. Thanx!!
Dylan was kind and helpful thank you for the new kitchen table
Ricky was very fun and easy to be work with
Dylan was helpful and patient while I chose the right sofa for my home. Being handicap, Dylan was very helpful maneuvering me throughout the store. I have patronized your store several times over the years. Purchases have always been quality items.
Jordon was very helpful and met all the needs I was looking for in a mattress. I will shop Ashley’s again and recommend to my family and friends.
Very nice, personable and very helpful. Has knowledge of product and stock.
Kelly are sales lady, was such a delight. She spent ample time with us to find the right fit in a living room set for my needs. Will be back to visit her soon.
Wonderful customer service! Very knowledgeable and patient - thank you 😊
Exceptional! Katie was awesome!
Dylan was very helpful with assisting my wants. I appreciated that he wasn't a typical salesman trying to push the product on me. He allowed me to tell him what I wanted. Mr. Dylan deserves a 5 star. Thanks Dylon
Alex was very helpful. She gave us excellent customer service. She explained where we can find a dresser for my son. We actually found one and she explained when it would come in and answered questions that I had about the payment option program. I will definitely ask for her again. Thank you Alex for All your help.
I walked into my local Ashley furniture store with the high hopes of buying the couch of my dreams. I was greeted by a woman named Kate when I walked through the doors. She helped me through every obstacle and did not let me settle for less than what I wanted. She brain stormed every option to help me get exactly what I wanted. This was my first successful attempt at buying brand new furniture. I am beyond grateful for the woman who made this process so easy for me! I cannot wait for my new furniture to arrive!
Mackenzie was absolutely amazing! She walked with me throughout the store until we found the perfect sectional and television stand. She made the buying process easy and fast. She is one reason I will be returning. Amazing experience!
This is our 3rd big purchase from Ashley. We've had a great experience each time. Unfortunately, this is our first review. We'd give the other times 5 stars as well. Our Sales Woman Alex K. was wonderful, very attentive, knowledgeable and not at all pushy. She gave us our space to lounge and find the perfect living room set, while still checking in to see if she could answer any questions. The quality of the furniture we already have is great, hoping our new set continues that trend.
Jordan did a great job that’s why he gets 5 stars. I don’t agree with your sliding scale delivery pricing though.
Very professional and knowledgeable. Keeps the drama low and helpful.
Very knowledgeable and courteous sales associate Ricky was great!!!!
Jordon was awesome help me find it in tables
No pressure sales! Dylan was great to work with. Look forward to doing business with him again!
Great customer service, went out of his way to find us exactly what we were looking for, friendly and sociable. Had a lot of fun.
Kelly assisted us and we got exactly what we were looking for! Highly recommended.
Excellent sales staff! Very knowledgeable on all products and made our buying decisions a breeze. Will definitely visit Ashley HomeStore-Mansfield again in the future and would recommend others to check out this location.
Chandler was very helpful and our experience was pressure free
Let Mekenzie help you. She is the sweetest. Although, everyone there is super friendly and inviting. I did not feel any pressure at all. I can't wait to get my furniture.
Kate was a very personable,helpful and cordial sales associate..never felt rushed or pressured
Incredible service stop in for some wine and a massage
Miss MacKenzie, was very helpful, so pleasant. Great in helping us with all our financial needs. Would definitely recommend her with all our furniture needs.
Jordan was great
Kate was very helpful and gave us plenty of time to decide on what we wanted. She was super nice.
Kate helped me and was very friendly
Dylan was great to work with and very knowledgeable! We are returning customers to Ashley and never disappointed!
Very nice furniture and selection. Salesman very nice and great attitude.
He was very professional and informative and helpful
My husband and I came to Ashley Furniture and in no time purchased a recliner. Our sales person was Jordan. Very pleasant and knowledgeable to do business with. Will not hesitate to return for further purchases.
Kate was super helpful and the furniture came in very quickly. Super happy with our experience!
Wonderful experience at Ashley Furniture in Ontario, OH!! What started as a split second decision to browse the sales floor turned into meeting the most pleasant and down to Earth salesperson, Kate. She gave us time to look around on our own, was extremely helpful in showing us all the options that would work in our living space and was so professional in adding her advice, helping us in the purchase of our new living room set. Would definitely recommend Ashley Furniture and be sure to ask for Kate!
Great service
The experience was a great one, we were greeted not long after entering. Our salesman Jordan showed us what we wanted and then showed us what we needed. There was no high pressure sales. We thoroughly enjoyed his honest input and it was his input that ultimately drove our decision to purchase.
Great experience awesome salespeople
Friendly
Patient. Nice. Funny. Helpful.
Alex was a fantastic and very knowledgable salesperson - I would ask for her again! Nick from the warehouse was super helpful and very friendly! The guys from Marion who delivered had amazing truck backing skills - over 1/3 mile driveway BACKWARDS!!! - and were friendly and professional - in and out in under 15 minutes. LOVE my new furniture. Purchased on Feb. 18 and delivered on March 9.
Amazing customer service! Would recommend her in a heartbeat!
Awful service and over priced cheap furniture
The guy that helped me was very patient and very knowledgeable. He tried to get me the best deal and was very reasonable in understanding what I needed. I had purchased a gaming chair for my son and he got online to compare certain prices for me. Aubrey is an excellent worker and salesman.
Thank you Kate! We are excited to for our new sofas to arrive.
Salesmen was very kind and friendly.
A lovely lady named Kate assisted me and my wife today looking for a couch set. She asked what we were looking for and took us around showing us everything she thought would work. The model we wanted wasn’t in store and she showed us some great options that would resemble the original one we were looking for. She assisted us with all the finance options and sold us a great set. Overall a wonderful experience and I look forward to our new set and working with Ashley furniture in the future for all our furniture needs. Go see Kate if you can she was wonderful to work with
Chandler was so helpful and was able to answer all of our questions over the phone.
We bought a couch from Ashley home store.. Kate was our sales consultant she was awesome
Aubrey was awesome and very helpful!
Dalyn Carroll was fantastic! Great customer service Great deal extremely satisfied
I dig the art
We were greeted when we walked in the storeby MacKenzie, very pleasant , ask if she could help us we told her she said if we need anything please ask, found what we were looking for, she came over took very good care of us, we have shopped and bought much furniture many times, have been very satisfied!! Thanks MacKenzie..
Awesome experience
Incredible service by Kate - ask for her by name, she’s there almost always! She was politely persistent when I needed it and helped me think things through and discussed my wants and needs. They support veterans in a true and powerful way and have an honest appreciation for the Armed Forces. Can’t recommend this experience enough.
Mackenzie was very professional and friendly. She helped me find everything I needed and wanted! Will definitely recommend Ashley because of her.
Jordan was my sales person. Great service and NOT pushy or money hungry.
The employee was so professional and amazing I couldn’t say ! Enough about him he was great can’t wait to write corporate about him ! Very satisfied and will be returning :)
Mackenzie was so helpful with the selection and purchase process, and knowledgeable about products. She allowed us time to mull over our decision, and went over so much with us. She was kind, thorough, and patient.
Great service
Our sales girl, Alex, was so kind and welcoming. She offered us beverages and showed us the chairs we were interested in. She explained the differences between the chairs as well as color options and benefits. We had a wonderful experience purchasing our chair and would recommend this Ashley store as well as Alex to all!!
McKenzie was great helping us find what we were looking for.
Kelly was friendly and patient. We will return
I wouldn't buy anything from them. Just didn't have anything I liked.
Kate was amazing! She helped us with all of our questions and showed us the best options!
I had a great experience! Nick was so helpful and the process what so quick and easy!
We were in the market to buy a lift chair for our mother who is 85. Jordan greeted us as soon as we walked in and was extremely helpful in answering our many many questions. We were so impressed at how knowledgeable he was about each chair we looked at. He also made sure to explain how the Mansfield Ashley store loves to honor Veterans by offering free or discounted local delivery. Jordan stayed well past the closing time to help us with the transaction- all with a smile on his face the entire time. We never felt rushed or pressured. We highly recommend visiting Ashley Furniture in Mansfield- ask for Jordan if you want excellent customer service!
Aubrey was very helpful and patient! Highly recommended.
The girl who took care of us today was very helpful and did a great job in helping us out.
Our Sales Person was Chandler in the Ontario store. He was awesome. He answered all of our questions and gave us helpful info regarding the living room suit we were looking to buy. Acknowledged my Husband's time in the service and thanked him for that time. All in all we would recommend Chandler and Ashley Stores for your next furniture purchase.
Alex was very friendly and very knowledgeable about the product I was looking for.. great professionalism and it was a great easy quick process to get exactly what I wanted.. would highly recommend!
Kate was great at showing me what I was interested in. She did great at not “hovering,” found the very best deal for me and answered all my questions! Was a good experience!
Wonderful. Alex took great care of us. Very helpful and courteous. A++
Very patient and friendly.
Merry quick very nice and we were very satisfied
Great customer service.
Made the experience so easy, and I might be bias because we had the same name but Chandler was awesome to work with! Made it so easy and helped with question we had! The best.
McKenzie was very polite and engaging. We felt well taken care of. The entire store was very warm. And we will be back for future purchases
Kate was absolutely amazing! We felt valued and appreciated as customers.
Just ordered the recliner to match the loveseat we received earlier this month. Still blown away by the service and there appreciation for our veterans. If you are a veteran you need to shop at Ashley Homestore.
Had a great experience, Chandler took care of us and was awesome through the whole process!
Excellent salesperson.
Very good experience.
Was very helpful and friendly . Excellent service
Fun to work with and very personable. Not like car sales people..!
Was looking for new barstools and a chair for a basement bar update. Great price and wonderful service!
The sales person was patient, informative, and not pushy. We told him what we were looking for and he showed us what he had. He answered our questions and researched the answers he was not immediately aware of.
Chandler was the best! He was very helpful & knowledgeable in helping us pick out a new mattress
Alex was great and super helpful! Made the process quick & easy and was able to answer any/all questions we had.
Mackenzie was great! She let us look on our own but was around if we had questions. We liked that.
Dylan was fantastic! He answered all of my questions and really worked with me to find a piece that fit my needs perfectly!
Aubrey was the BEST! We will definitely be back! He wasn’t pushy and let us take our time looking at what we were after until we were ready to explore some options. Thank you again for being patient and understanding, Aubrey! We appreciated it!
Chandler is amazing and very helpful. Willing to answer questions and in general a great person to talk to.
Nicholas was the salesman, was.such a helpful young man and would recommend him to anyone.
This makes our third purchase from here...We won't go anywhere else...A big shout out to Kate for all of her help with the purchase of my new Recliner...Also want to thank Shelby as well for her help with past purchases....
Beautiful store and great service! Dylan let me shop but always checked on me to see if I had any questions.
Mackenzie was very friendly,polite, and helpful when we visited the Mansfield store on Sunday/Monday. She answered all our questions and helped with any concerns that we had. We haven't received our furniture yet, but are very pleased with our final decision.
Dylan was a great salesman. Easy to work with. Super chill.
Chandler was great to work with. Very friendly and knowledgeable! Coolest furniture salesperson we’ve ever worked with.
This was our very first Ashley Furniture purchase and we were not pressured to buy anything. They answered all our questions and our Salesman JH was amazing and the manager was as well. They Honor Veterans and Service Members.
OUTSID
Kate was AMAZING!!! I knew what I needed and what I didn't need, what I liked and didn't like, and when I needed it by for my new home. Kate went above and beyond to meet all of it and she is appreciated more than words can describe. 12/10 service, go to Kate!
Great customer service. Highly recommended
Quick Easy & Helpful
Mackenzie was very helpful. Very sweet young lady.
Great service buying furniture pieces from Chandler! Thank you!!
Kate was very knowledgeable and professional. 10 star sales lady .
Great service. Did not rush decisions. Answered questions easily.
Mackenzie was terrific! She couldn't have offered any better service. I went in "just looking" and, largely because of her, I purchased 3 pieces of furniture.
Dylan was very polite and helpful.. no pressure.. just let us look around, but was available for to answer our questions…
Very knowledgeable, enthusiastic and overall put an ease on our decision
Mackenzie did a great job helping me purchase a couch for my daughter and answering all my questions and concerns before the purchase. My first experience at this facility did not go well but Mackenzie made it flawless. Thank you
Kate is great. Not pushy at all and very helpful. If I need anything else I will go to Kate. Thank you Kate!!
Great experience!
Our salesperson Kate Fick was fabulous! She was beyond kind and helpful, without putting on the high pressure sales tactics like most places do. She was extremely knowledgeable and knew what questions to ask. She is truly an asset to Ashley Furniture!
Very great non pushing service. Highly recommend
Great experience and good prices! Our sales was wonderful!
Good people at a good price
Chandler was extremely helpful, answered all our questions, and was not pushy. Just great to work with.
Was nice and helpful to get what was wanting
Kate was super helpful, she gave us great service!
Very helpful and knowledgeable about the product with a great price! She also gave an interesting history about the company. I’m happy to purchase from a company that gives back to the community.
Helpful, direct and efficient. Understood when we needed our time/space without having to ask. Picked up on when we were ready to check out. Gave a pleasant experience without over shadowing our shopping.
Kelle was professional and very helpful. Thank you kelle
Shelbi is wonderful to work with-we knew what we wanted and she assisted us quickly and is very fun to talk to.
Mackenzie was very helpful and friendly
Went well, need more instock options and focus less on protection plans.
Kelly craft was wonderful patient and kind.
We went to Ashley’s for a new bed. Our sales person was Shelby. She was so helpful in helping us decide the best mattress to suit our sleeping needs. She was patient and knowledgeable about each one and felt absolutely no pressure. We will definitely be a returning customer. Thank you Shelby!!
We had Dylan as our sales person and he did an excellent job. He let us look around at everything and take our time. What a great experience without high pressure sales.
She was so wonderful! I told her exactly what I wanted and she quickly and efficiently took me through the store and showed me everything that fit my needs. She was so kind and good with my children as well. Would definitely recommend. She was knowledgeable and thorough!
Chandler was very personable & has a great product knowledge. He kept trying to find the right furniture set for us, even tho we weren't sure what we wanted. Great salesman.
I was treated very well. Thank you.
Kate was extremely helpful and patient while I made furniture decisions for my first house!
I have been wanting a new Living room suit for awhile and been very excited about finally being able to get one Mackenzie was very nice and professional and showed me several ones that I liked but was very sure I wanted the set I got but the recliner I wanted one that rocked so she showed me several that would match the set I chose she asked if we wanted anything to drink with several options while we waited on her to get quote together it wasn't long at all before she was back explained warranty and prices delivery and list of people who could pick up my old set - I was very pleased and would definitely recommend Ashley Furniture to anyone looking and I will definitely be back and ask for Mackenzie to get my mattress I want to replace next was very pleased with MacKenzie
Missy was great. She answered all of our guestions. She did a great job in helping us make the right choice.
I had an amazing young man named Dylan helping to choose my sofa. He took his time, told me about everything and helped me do pro's and cons of each one. I now have a perfect sofa coming to my home. Thank you to your dedicated employee.
Had a pleasant experience, good times.
Shelbi is great. She came in on her day off to help us get our stuff ordered
Dylan was very helpful ,kind and polite showing us the different type chairs we were looking for. He brought to our attention some features that would be to our advantage to have now and in the future. We love the new chair!
We were welcomed by Kate when we walked in and she immediately took an interest in helping us. She was easy to talk to and we didn’t feel pressured at all. She took time with us and we trusted her so much. Kate is just so sweet and wanted to help us find the perfect couch..and she did! When we left we felt more like friends! Everyone there was just great and we will definitely be shopping there again!
Kate and the guys were the best. Just moved to mansfield and was treated like i was family. Will definitely do business with them in the future
We walked in and Chandra greeted us and answered our question. He is very knowledgeable and helpful. We would absolutely recommend him to family and friends. However I'm going to edit this review. We have a rip in our sofa and we have a warranty. Which they would not up hold. A large rip in the seat. Received a call saying they could fix it for a charge!!! Do not buy from this store. They lie and rip you off. On my opinion. P.s. 2...please view picture attached. See the circle part where it says "pet damage" buyer beware..they wouldn't hold up this part. They said they mean pet stains, not real damage. This is from the warranty board. People who have a big say about their claims. No we were told any pet damage that's why we bought the extra ,more money, warranty. This is my story my opinion. They are a huge rip off. BEWARE
Chandler was the best sales person I've ever talked with I hate shopping but he made it easy very helpful and my wife is happy. Happy wife happy life lol thanks Chandler
Is very customer orientated Thank
Everything was taken care of smoothly and expertly by the salesperson.
It was absolutely great!
Great experience at Ashley Furniture! Kate assisted us and she was extremely helpful with informing us on different furniture sets along with prices prior to us making a decision with no pressure or rush at all. I highly recommend!
My wife and I loved the showroom. Warm and inviting with something interesting around every corner. We were greeted by Dylan who was respectful of our space and there to help when the time was right. We were very pleased with the value of our purchase. Thank you so much!
Literally the greatest place to shop for furniture. Knowledgeable staff, incredible prices and beautiful furniture. Trust the best!
Katie was very sweet and pleasant. She payed extra attention to detail and was so helpful in meeting what I needed in a loveseat.
Nice place to shop.
Great service
Friendly staff, found us exactly what we were looking for and we were able to take it home the same day.
Very pleasant lady
Very good customer service. Understood all my needs
gave us enough space to figure out what we liked and then helped narrow it down. great service. great price.
Kate was very helpful with choosing which recliner was perfect. She followed us around trying every one of them out being patient and answer all the question. The store was also accommodating to my grandparents.
Wonderful service. Everyone was inviting and very helpful. Kate was very nice and made the process of finding just the right chair easy.
Kelle did an excellent job! He was very helpful, knowledgeable and easy to work with. Great experience!
This is my first experience buying furniture and Chandler has been a godsend. He took my vague ideas of what I was looking for and was able to find me exactly what I needed. His knowledge of the whole process made a potentially overwhelming ordeal into a pleasant and fun experience and I will continue to come back for all my furnishing needs in the future!
Jordan was very helpful and courteous. He greeted us and then let us look. He did a great job with us
Excellent, very informative, friendly and honest about your needs for furniture
Chandler was amazing to work with. Stayed after store closed to make sure we had everything we wanted and needed. Thanks again Chandler
Very pleasant experience today. Nice customer service, just don't see that much anymore. Thank you.
Dillon provided excellent customer service and had me in and out in less than 30 minutes. Superb!!!!! I’ll be back :)
Chandler was professional, personable and very helpful. He was understanding of what we wanted and worked with us until we were completely satisfied. Will return to do business again!
Very Helpful and took the time to make sure I was satisfied with my purchase.
Chandler was very friendly and showed us around the whole store.
The service was absolutely wonderful. My sales consultant Nicholas was attentive but not pushy and helped me find exactly what I was looking for. Thank you so much for your help.
Kate was a wonderful help in finding the perfect couch for our first home!!
I thought Mackenzie our sales person was polite and very helpful.
Had a friendly sales consultant and very helpful also. Really enjoyed our visit. Happy experience.
I keep coming back.sales people are great!
Kate was absolute amazing. My father is a veteran and he said as many times as he has been thanked for his service, Kate was the most sincere. He felt her thanks with his heart. Thank you Kate. You were amazing. I would recommend Ashley Furniture to everyone.
Good service.
Very pleasant Kelly was very professional! They honored me for being a veteran and gave me free delivery!
Everyone was extremely nice. Thank you Dylan for you’re help and making the process extremely easy.
Very honest and educated salesman.
Shanti was amazing!
Shanti Hunter did exceptionally well and answered all our questions and I had a Great experience at that store tyvm
Dylan was very nice and helpful. I went in to purchase my son a mattress after a bad experience at Mattress Firm. Dylan was professional, and most importantly, he LISTENSED to me. Great experience, I will be back to purchase another bed and bedroom suite for my daughter. Thank you!
Melissa was awesome! Excellent customer service and great pricing.
Great service while looking at couches. Kelle was kind and helpful!!
Very nice and helpful.
Jordan was very helpful and professional. We had a very good shopping experience.
Wonderful experience overall! Missy was extremely helpful in making sure we found the right couch and love seat for our space. She guided us through the store and made our shopping experience so smooth. Highly recommend!
Found a good Black Friday deal. Easy purchase.
I had Shanti and she was a rockstar! She shared with us while she was doing the finances part that she had only been on the floor for 3 weeks which surprised me!! She did such a good job and was so sweet! She listen to us with what we liked and she knew her way around the store :) she did awesome and I’m happy to say we purchased a love seat, a 5 drawer chest, and dresser! I’m a first time buyer for this kind of stuff and I felt no pressure or like I was being tricked into something great job!
Kate at Ashley Furniture in Ontario Ohio is the BEST! She is very professional, knowledgeable, and has the best personality. Nobody else greeted us besides Kate! She took the initiative to say hello, help us, and we had our sale over in 25 minutes! Highly recommend using Kate if you are ever shopping here!
We had a very good experience! Shanti was very knowledgeable about all the furniture! Very personable! And a great sense of humor! We will be back!
Got exactly what I needed at a decent price. Kelle made me feel at ease, gave me good information and answered all questions. It was a shopping experience that will encourage me to return in the near future.
Kate was very helpful and knowledgeable with helping us pick out what we needed. If you're looking for furniture bedding or any other household goods get ahold of Kate at Ashley furniture in Ontario. Thank you Kate you made the process simple.
I have had a young man named Dylan that waited on me & he helped me find exactly the pieces I was looking for. He took his time to show me around & he was very professional. If I could give him more than a 5 🌟🌟🌟🌟🌟 I would give him a 10. I definitely will request him when buying furniture he knows his job very well & makes things go smoothly.
Very nice !! Very helpful!!
Great selection. Nicholas was exceptional!
See i don’t ever do reviews but this one i had to my salesman chandler was was extremely helpful in buying the furniture for my first apartment, Every question i had there was no hesitation we were right there and on it and i was able to get some extremely good deals, very well educated in his profession because i didn’t know what i was doing honestly but he was able to guide me in the right direction on every piece of furniture you can think of, and was super nice and friendly, 10/10 would buy from again.
Chandler was great, very patient with us, letting us browse at our pace, yet there enough to answer all our questions.
Great service from kate
Kelly was very patient and helpful!!! Very nice experience. Thank you Kelly
Dylan was great took the time and had the patient's to help us with all our needs , I would defiantly request to talk to Dylan when you visit the store.
Dylan was great , took time to help us figure out if the peace of furniture we was looking at was the one we wanted. I would defiantly suggest asking for him when you visit the store.
I had a great experience! Everyone was friendly and helpful. Will definitely come back!
Dylan at Ashley Furniture Store was very knowledgeable about the products and very easy to work with. I would give him 5 stars for his service..very good!
Nicholas, our salesman, was extremely polite and helpful. Very friendly.
Nicholas was very helpful with helping us find a living room set that met our needs. He made the process seamless and helped us find the payment option that worked for us!
Nicholas was wonderful to work with! As first time home owners we went in unsure of what to choose for our living room furniture. We told Nicholas the ideas we had and that we needed something pet friendly. He helped us find the perfect living room set and explained all our options! We genuinely appreciated his kindness and the knowledge he had about the furniture we chose!
Thank you, Kelle for assisting us with our purchase.You made our visit a pleasant experience -appreciated you very much. Jack & Judy Blandi
When you walk in you're greeted by a very willing group of sales people, who are friendly and professional.
Jordan did an excellent job showing us the different options and helping us with selecting the perfect couch and recliner!
Very helpfull staffing .kind considerate.from the time we walked in till will left which was well after closing .the personality never changed even though we was thier after closing hours. Now if we get the same experience with the delivery staff all will be super.our sales associate was very knowledgeable and kind.great experience.
Missy was very helpful in helping us pick out a sofa. She was patient with us.
Missy was absolutely customer friendly. She listened to our needs to help find the furniture we were looking to purchase.
Came in looking for a lift chair and full size mattress. Found both and was very pleased. Shelbi helped me find exactly what I was needing.
It was a pleasant experience. No sales pressure. We just looked around the store and had a chance to look at all of the merchandise. We found what we needed. Not too cluttered I was able to get around the store in my wheelchair just fine. The sales staff seemed to be knowledgeable as well. A pleasurable experience.
These guys did a great job! I was let down by another furniture store and Chandler at Ashley went out of his way to get us the furniture we needed when we need it. He took great care to get the numbers where they needed to be as well. I would highly recommend this store and Chandler!
Worked with Missy was a great experience she helped us get everything we wanted at a great price
Shelbi was great, she is the reason why we purchased.
She greeted us with a smile and was very patient and helpful...
Most helpful experience with a sales associate I’ve ever had.
Dylan Carrol was was very pleasant. We were looking for a recliner, so he lead us to the chairs, He was helpful, but not pushy, and he patiently answered questions that we had. Our first visit to Ashley Furniture was very positive, not only because of Dylan, but the other staff members as well. The kind treatment towards veterans is appreciated. We did purchase a chair, and returned the following week to purchase a love seat.
My life was changed after shopping in Ashley furniture homestore today- and i’m not joking. If you’re asking yourself why, it’s because of Nicolas. Never once did I feel like I was being sold to. I was having a conversation with someone who was Genuinely ready to help me furnish my new place. Fully committed, helpful, and very funny. Couldn’t have asked for a better experience today, and Ashley couldn’t hope to have a better sales associate. Absolutely amazed.
Mackenzie was wonderful and very helpful
Top notch customer service. The team in Ontario, OH goes above and beyond to ensure customers are happy with their purchase. I highly recommend this location.
Kelle is awesome He help me all the way, from selection to delivery!!!
What a nice experience shopping for a recliner. Missy was very pleasant and cheerful while showing different chairs and explaining the differences, she made spending money pleasant!
Had a great experience today! Got the furniture set we wanted and at only 3 to 4 weeks in delivery. The sales associate, Mackenzie, took really good care of us. She was very informative and incredibly patient. So excited for our furniture!
Mackenzie and Alex were both fantastic and answered all my questions regarding our new dining room set and living room furniture. Both were knowledgeable and extremely friendly. My experience with the staff at this location was excellent, highly recommend!
Kate was very helpful and understanding of our request for finding the perfect mattress. She was very informative and helped guide us in our quest for a new mattress. She was very honest and together we weighted the pros and cons which ultimately lead us to our decision. The sale was absolutely no pressure and we feel we got an amazing mattress. Thank you and we will be seeing you again!
Kate was fantastic! Ask for her when shopping for a mattress and bedroom! She is very friendly & now I feel like we are step bros.
Dylan was very thorough and knowledgeable in helping us find the perfect sectional for our home. It was a great, stress-free experience!
Missy was great! And helped us find exactly what we were looking for!
Rennin was very nice to work with, thorough and did everything he could to help us. Top notch service!
Missy - was great. I wasn’t actually looking at the chair she showed me- but it was so comfortable that I came back because of her recommendation.
My husband and I were thinking about shopping for either family room OR living room furniture over the weekend. We normally shop in Columbus just because of the wider variety and prices. Saturday afternoon, we were in the Mansfield/Ontario area,so we stopped by Ashley Furniture in Ontario. We were greeted with a very friendly "Hello" by Melissa, one of your sales associates. She asked if we needed help and we told her that we were going to look around. Melissa told us that she would check on us to see if we had any questions. We saw several sets that we liked and had a lot of questions. Melissa was very knowledgeable, helpful,professional, and patient! We took her contact info and told her we would be in touch. Yesterday, Sunday, we drove to Columbus, shopped at several furniture stores, including Ashley Furniture. The personnel were nice, but nothing like the Ontario Ashley Furniture store. We saw several sets that we liked, but kept saying, "this is nothing like the Ontario Ashley Furniture store's personnel like the manager, Sam and Melissa, the sales associate. So today, Monday, we made an appointment with Melissa. Again, we were greeted with a very friendly "Hello, how can we help you?" We replied, "we have an appointment with Melissa. " Then we were greeted by the manager, Sam, saying "Welcome back!". Again, Melissa was extremely professional, helpful, friendly, knowledgeable, and very patient. We ended up buying not one but two sets of furniture!!! We Loved our experience at the Ontario Ashley Furniture store and will come back to Ashley Furniture Store and ask for Melissa! Thanks Sam and Melissa for being so wonderful! Diana and Bob Tocheff, Mt.Vernon, Ohio!
Took number for purchase records, I said "you don't call or text do you" "no just for purchases and warranty information". 5 minutes later I get a text, not cool.
Missy was very patient (especially since my husband and I were wrestling our two young dibs while shopping) and very knowledgeable!
I received exceptional service and was very satisfied with my purchase. They're the most comfortable pillows I've ever owned and my salesman, Nick, was extremely helpful.
The people at the Ashley Homestore of Mansfield were very friendly and professional. We had Mackenzie as our sales representative, and she was very helpful with our purchase. I would definitely reccomend the Ashley Homestore to anyone looking for furniture.
Went in just to look around at around ended up falling in love with a new couch a young guy named nick had greeted us at the door walked us through the process showing us all the features and benefits of the unit we were looking at and we ended up making the purchase ....overall a great experience..... thanks again!
Wonderful experience, will definitely have more of our business. The wine didn't hurt either.😀
Mackenzie was absolutely fabulous. Well spoken, friendly, and knowledgeable. No pressure, just helped.
(Translated by Google) Very good attention and advice. I love your innovation in household items. The seller is very nice and guided me to make the best purchase. I recommend this place. Look for Chandler, a very good person. (Original) Muy buena atención y asesoramiento me encanta su innovación en artículos del hogar el vendedor muy agradable y me guio para hacer la mejor compra recomiendo este lugar .busque chandler muy buena persona.
Kelle was a great help in selecting our new furniture!
This representative, Kate, took her time with me. If she had not done so, She might not have sold me the chair. She listened to me and me helped find the chair which met my needs. She had me draw a diagram of my room and discussed the placement of the various pieces. We did this while I was sitting comfortably in the different chairs. Ashley made a good choice when they hired her.
Great service and help from everyone! My moms wheelchair was very loud and they all offered to help and fixed it and offered drinks. Kate (Katie?) was very helpful in picking out a couch and was very nice. Thank you!
Missy was personable and patient while we decided what to purchase for our new home. Thanks Missy!
What a wonderful experience. Thank you Shelby for making a somewhat stressful time totally relaxing and enjoyable . I never felt rushed, you were totally attentive, personable and knowledgeable in every aspect of furniture. Thanks again for making my forever home beautiful !!!
Chandler was very pleasant and informative to work with, highly recommend asking for him on your next visit!
Very nice and helpful! Thanks kelle!
2nd Purchase here. Sales staff went above and beyond for me, and made my shopping experience memorable. Will recommend this store to all of my friends and family for their Furniture/Mattress needs.
The place was decorated and laid out really nice. Good quality and comfortable furniture. And Kelly was very helpful with out being too encroaching.
MacKenzie was excellent in getting us everything we needed!
Total easy button of furniture buying, highly recommended!
Purchased a power lift chair today that I needed quickly! We dealt with Chandler and he was extremely professional, knowledgeable and made the whole process very quick and easy! Thanks Chandler!
Great job! Very personable would come back to her even though we are from Canton Ohio.
Thank you!
Very professional and very welcoming and nice and very polite
Katie was very kind friendly and helpful during my shopping experience
We came in to pick out a new mattress and bed frame. Kelly made sure we had a good time picking out our first new mattress. Amazing time! We'll be back soon to pick out more furniture. Kelle made it fast and simple. Thank you!
Missy was amazing. I went in looking for a dresser. I told her the quality and price range I had in mind. She took me to the perfect dresser. Even better I left with a new bed frame, and night stands. Without her help I would of made the mistake of buying things individually. Costing more money, and not matching. She was beyond knowledgeable about everything. From the type of wood to way the drawers roll out. I couldn’t be more satisfied with my experience. I wish more companies had a hands on experience from a real professional like this. Reminded me why we should all go back to shopping in person over online. I won’t shop furniture anywhere else. That’s due to missy not the product.
Sam is a huge asset to the company amazing personality. Frank did a great job on the price and Alex checked me out with ease. I love going to Ashley HomeStore in Mansfield.They really do make it feel like home. Wish I could have had a beer or a glass of wine, but had to drive home. Trust me this is the place to buy!!!!
Shelbi was very helpful and friendly. Great experience
Ashley was very honest and helped us make a decision for furniture!
Shelbi was amazing!! She was wonderful towards our kids & even though they were closing, did not rush us at all. She took her time, listened to our wants & needs, then made suggestions accordingly. We truly appreciated her dedication to our family, for finding us the perfect sets we were looking for.
On a visit to take care of a minor issue with a previous purchase I was warmly welcomed and well taken care of. While there Missy assisted me and was quite nice. Patient and very accommodating. As a result of this fine service I ended up making a whole new purchase while there.Just one more example of why my husband and I love Ashley Furniture and consider ourselves loyal clients.
Chandler was very personable, helpful and had great knowledge of the items in the store.
Great experience Missy helped my mother pick out what she wanted.
Mackenzie is thee best and sweetest sales woman. She was very informative. She knew that I was on a low budget and she helped me find a couch that was perfect for me and my family. She took her time to explain everything to me. She did not hover over like a lot of other sales people do. MacKenzie is good at her job, I HIGHLY RECOMMEND..
Wonderful staff! Greeted us immediately, helped us find exactly what we needed and explained what all we were getting with the purchase. Very happy with the experience and will be back!
Everyone was so nice and helpful! Super easy shopping and very fast. Mackenzie was thorough and made sure we got exactly what we wanted and wanted as so sweet!
Shelbi got us in and out today with purchasing a purple mattress.
When I purchased I loved my sales rep. Was very happy and first left a 5 star review. I called to cancel my order due to receiving a couch from a family member for free. Was told by Chandler I was not able to cancel. Looked online and verified I could. I called the store back and was told they’re not affiliated with corporate and they are privately owned. They stated they will not cancel the order unless I provide them their care kit they gave me at purchase. I asked to confirm that they would not cancel this order if I couldn’t locate and return the care kit? She stated she could not refund the care package, but then stated she wouldn’t cancel the order at all until the care package is returned. Luckily I located it, still in new condition so I’m able to cancel my order. Very disappointed with their customer service. It’s apparent commission is more important over customer satisfaction.
Missy was amazing! She was very helpful and knowledgeable about each and every piece of furniture we purchased. The store was beautiful, clean, and inviting. 5 bright and shiny stars!
Chandler was amazing. Very helpful but not hovering over us! Would certainly recommend him to anyone visiting Ashley Furniture in Ontario Ohio!
Great experience Kelle was very helpful and walked us through everything and felt we got the best choice that fit us. A really great group of employees overall and great atmosphere.
Chandler was extremely helpful and went above and beyond!
Customer service was very good. Outstanding knowledge of product and I definitely recommend at least giving them a chance to earn your business.
My husband and myself went into Ashley looking for a great deal on a sofa and loveseat. We were approached by Sam store manager he was really nice talked to us for a long time. Sam told us to look around when we found what we really liked he would make sure of giving us a great deal. Sam turned us over to Nicholas we found the set we liked Nicholas consulted with Sam on our purchase they came together giving us a great deal. Sam kept his promise and you're a great store manager keep up good work! This Ashley Furniture is in Mansfield, OH great store to shop for furniture and that's due to great management and associates. Sincerely Cathy Hampton
Enjoyed our experience. Shelbi was a great sales person. Wasn’t pushy or your typical sales person. Would highly recommend her!
My sales representative, Dylan, was very professional and helpful. I would recommend him to anyone needing assistance.
Missy did an excellent job found what we wanted and was quick and helpful thank you.
Shelbi was very helpful, knowledgeable, and provided good suggestions when we were considering options. We are repeat customers at Ashley’s and appreciate the excellent service, quality, and that Ashley’s recognizes a Veteran’s service! Thanks much!
We visited Ashley Home Store to search for a dining room table to accommodate 8 - 10 people. We hoped to find something of excellent quality which would also go well in our newly remodeled kitchen. Kate approached us with a big, beautiful smile, and led us directly to our perfect new table! She demonstrated all the features, answered many questions, explained the protection plan, and mentioned possible discounts through Labor Day. And - best of all - when we showed her a lower price with additional chairs on their website, she matched the in-store price for us! Kate is a wonderful, knowledgeable, helpful, and friendly representative for Ashley Home Store. We are very happy customers because of her, and hope to return soon to discuss that cozy-looking sofa we have our eyes on!!
Great place to get furniture etc. for your home. Great quality of furniture and great service. Staff is very helpful and friendly.
Kate was awesome and very patient. We came in to replace furniture we were absolutely in love with but it had reached the end of its life. Kate walked through the store with us multiple times to find the perfect replacement!
MacKenzie came in on her day off to finalize the sale of our bedroom set. She was very pleasant to work with and definitely made us feel at home. I would definitely recommend asking for her and shopping at the Ontario Ohio store
Very personal very helpful in all ways!
Missy keck did a fantastic job of helping us find the right bad for both of us which was not an easy job but she did amazing answered all of our questions and we had the best experience I highly recommend Ashley home store in Mansfield Ohio and Missy keck We had a pleasure meeting manager SAM he did a Great job too.
This guy will always go out his way, trust me. Knows his job well and takes care of the customer!
Chandler was great! He helped us and he was very personable, he helped us find the right price! He worked very hard looking for our account and making sure it all went right!
Very helpful and noligable
Chandler is amazing!!! Please come see him to buy furniture!!! Also check out MOD LIT on Facebook!!!
Our lady was fantastic to work with!! She showed me so many great options. It was the best furniture shopping I’ve experienced in a while! Thanks again
Missy did a wonderful job. Highly recommend her to help you with your purchase
My wife and I walked into the local Ashley store looking for a sectional for our living room. We were greeted by Mackenzie, who, after introducing herself, asked if we wanted to look around first. We replied that we would and she proceeded to let us know she could reach out to her if we had questions. Very low key. We walked through the store looking at a number of sectionals and found one that we were very interested in. After looking at it for 5 minutes or so, Mackenzie approached us and asked if we had questions. From that point forward, she answered every question without us feeling the least bit pressured. Mackenzie was thorough, friendly and very interested in our needs. Completing the sale was easy as we opted for financing. We were in and out of the store in just over an hour. Would we return? You bet! Mackenzie and her manager, Kevin, were all-stars! We are looking forward to receiving our sectional. If the quality matched the sales experience, we will be very pleased. Thanks Mackenzie and Kevin! We have no doubt we will continue to be taken care of by Ashley!
Our salesman Deven was nice and relaxed.it made for a nice no pressure experience.
Worked with Dylan today to find what I was looking for. There was nothing on the floor but he helped me by looking on line , finding just the right thing and ordering it. They also price matched what I found online. I will definitely be back.
McKenzie was truly awesome!! Very helpful and also professional. A real asset to Ashley's. Will be back
Kate was incredible!! She was so helpful and made our experience furniture shopping so much fun! She really made us feel like family, like step bros almost!
Kate was very friendly and went above and beyond to help us find exactly what we wanted. Super lady
Great experience! Walked in and was greeted immediately by the manager ( they also offered beer at wine as we look around) . As we walked around they gave us our space at first and their sales person Melissa Keck was there when we needed her. We found a couch we really liked by the price was a little higher than what we wanted , I was able to find the same couch and loveseat cheaper in another website and Melissa immediately looked into price matching it ! They were able to price match and they have a better shipping policy. We were very satisfied with the whole experience and got the couch and loveseat we wanted ! Highly recommend
Devin in the Ontario Ohio office did a great job helping me find the right chair. He was knowledgeable and helpful with my request.
Excellent service!!!! Wonderful hospitality:)
Had a very courteous salesman very polite amd friendly and very helpful very pleased how he was there to help with all my questions ! Great Salesman
Great communication, very friendly, would buy again. Good customer service, would buy again.
Devon was very friendly and helpful
Mackenzie did an amazing job helping me and my husband purchase furniture for our new home. She was very helpful, personable and patient. She gave insight and opinions when looking at the design of our new home. She went above and beyond and made us truly feel like we mattered by listening to us and helped us by color matching with each room. I would highly recommend Mackenzie because she cared about the customer’s needs over just selling furniture and making commission. We will definitely be back to see her in the future! Update 1 year later: we came back and made another purchase from Mackenzie (this time for our dining room) and we still are so happy with her amazing customer service! She is the best!
Kate did an awesome job of understanding my situation and getting me set up with everything I needed explained everything and to me the most important thing when furniture shopping she didn't try any high pressure sales tactics that happens at other places
Excellent customer service. Kate did an amazing job helping me find everything I needed and even stayed over hours to help me get everything for my home.
Nicholas was very helpful and knowledgeable about the furniture at Ashley. He helped me save the most money on my purchase.
Everyone was wonderful. We were met when we first came in. We weren’t pounced on when we started looking around so we had time to ourselves. Shelby came by at the appropriate time to answer questions. She was personable and so helpful. We decided on a purchase and she made the sale so each for us. We are veterans and many of the store employees came by to thank us for our service. Shelby is number one in our books. It was a wonderful experience. Recommend Ashley Furniture.
Ashley Furniture in Ontario OH was so amazing to our family! The patience Kate had with me was such a blessing. Picking out Furniture is so hard and she made it so easy. The manager was so great to us as well and we had such a good time there. The environment was so inviting and they both were so incredibly helpful! We won't go anywhere else for furniture in the future! Kate thank you so much again for your bright personality and helpful advice!
Lauren was awesome! Very friendly when I walked in the door, and she was not pushy at all to make a sale! 10/10
Last minute I decided to stop at Ashley HomeStore as I was on my way to another store to purchase bar stools. Devin was very helpful, professional and I ended up getting a wonderful deal.
Kate did a fantastic job of hearing our needs and finding the right choice that works for us and our family. We are very happy with the purchase and process. Would definitely recommend making a visit to Kate for your furniture needs.
Kate was amazing such a easy and helpful experience working with her
Chandler was very helpful in helping us pick out our mattress
Chandler was awesome to deal with and made buying a quick smooth process. Will deal with him for future purchases
Our sales person Mackenzie went above and beyond to make our buying experience a very pleasant and wonderful experience. Mackenzie worked with us on a older piece of furniture we have to get it repaired and then we purchased a new sectional while we were there as well. Thanks for a wonderful experience.
Absolutely awesome customer service !!
Lauren was very kind, helpful and knowledgeable. She made it easy for my nonogenarian parents to find a bed that suited their needs.
Excellent customer service with kindness and knowledge. Great experience for us!
Kate did an awesome job helping us find the perfect furniture for our new house!!!
I was waited on by a young lady named Lauren. She went above and beyond her duties to help me. I couldn’t make my mind up what I wanted so I went home and when I came back she was no longer there she had left. They called her and she came back which she didn’t have to do. She was so helpful and full of information I got me what I wanted. She was so helpful I will recommend her to all my friends and family that want new furniture. Thank you again Lauren you were wonderful.
I am very please with the high level of service I received today. Dylan is a great salesman, and took the time to understand the needs I had. He went above and beyond to ensure everything was perfect. The store is very nice, clean, and detailed with perfect pictures, rugs beds, and living room collections. I highly recommend this store!
Chandler was very helpful and knowledgeable about what he showed me
Employee was knowledgeable and friendly. Pleasant experience. Will shop at Ashley's again.
Chandler was SO bubbly and helpful, it was a really great experience! We were able to find everything we wanted quickly and easily! Financing was a breeze and perfect for our budget! 🤗
Dylan was fantastic we thought we knew what we wanted but he still made sure to show us all the options in store. Definitely recommend working with Dylan! We ended up with a sectional that met all of our dream sectional requirements!
Our salesperson Kate was great! She took her time with us and our toddler she was very patient very knowledgeable and very helpful!!
Very friendly and informative.went out of his way to return phone calls and assist with everything from beginning to end to make sure I was taken care of .
Our experience at Ashley furniture today was an awesome experience. 👌
Dylan was very professional and knowledgeable. He took time to answer all my questions and there was absolutely no pressure. I would highly recommend asking for him.
The sales associate at Ashley furniture in Mansfield, was very helpful, Very friendly and easy Goin, n knowledgeable, about what ever I asked em..... so if yall looking for a new piece of furniture or what not I would recommend Goin there n ask for chandler!!!!!!
Just got home from Ashley Furniture. Had the best experience with Missy (Melissa) Keck. She was especially helpful and super easy to work with. She was knowledgeable and gave great ideas, without being overly pushy. Missy helped us find the best couch option for us and our budget ❤️
Devin was great. Very attentive to our needs and really a joy to talk to and deal with. We will be back to see him for future purchases
Chandler listens and he asks good questions to match the customer to her needs. Nice young man.
The perfect amount of attention. A wonderful experience.
Chandler went above and beyond helping us pick out living room furniture for our new home. He was very friendly and personable and made us feel at ease as we browsed the store. Chandler took the time to answer all our questions and went the extra mile to help us get the suite we wanted at a price we could afford. One usually doesn’t think of buying furniture as a pleasant experience, but I can truly say that in this case it was exactly that. We will definitely be back to Ashley Furniture for our future furniture needs!
Great service. Great people
Kate was wonderful.
Devin was extremely helpful. He had answers to my questions. Very knowledgeable and personable.
Misty keck at Ashley home store was amazing! She helped big time with helping with getting me new furniture!
Very pleasant. Very helpful. Intune to what we wanted. Not pushy. It was a great experience working with Kate.!!! Ask for Kate. She's awesome.
Lauren was absolutely wonderful and made everything so easy.
Katherine was a great person to help me choose my dining room. She is so sweet and kind. She made me feel comfortable in the store. Thank you for having people like her at Ashley of Mansfield!
They were so amazing and helpful!! Thank you Lauren and Sam we will b back for all our furniture needs, you have a very satisfied customer
We were greeted at the door by Nick, and he was very helpful answering all of our many questions. He made the whole experience a great one.
Missy was amazing and did everything we needed to get what we wanted. Sam was also helpful in satisfying all of our concerns. A great experience!
Though we didn't find what we were hoping, we did buy a very nice sofa/loveseat combo at a fair price. Our sales agent was pleasant, informative, helpful and willing to work with us. Thank you Nicholas K. for making this experience a positive one.
Very helpful and great service. Really works hard to get you the best prices! Kate was amazing!
Devin (salesman) was a no pressure type person, we appreciated that. He answered our questions with honesty and didn't give scripted answers. We appreciate the way he treated us and conducted himself.
Was greeted at the door promptly! Our experience with Missy was amazing. She was so professional and friendly. We got excellent deals. The whole staff was also amazing! We recommend this store.
Mackenzie was wonderful. She was very helpful and knowledgeable. She got us the best deal possible. Thank you.
MacKenzie is awesome! Was very pleased how she helped me with any questions I had! And we just had fun conversations! Highly recommend her if you're looking for furniture! Hopefully the furniture itself is all it should be! I'm sure if not, she will definitely help me out and make it right!
Nicholas was extremely nice and helpful! Great personality for sales.
Kate was very knowledgeable of the products we were looking for and gave us excellent service! We will definitely use her for any future purchases.
Missy has helped me find the right recliner :) I am coming back for more furniture!
Lauren is absolutely fabulous and made our experience at Ashley so easy and enjoyable. She is very knowledgeable of the products and helped us find the perfect loveseat (and some accessories) for our home. We highly recommend her and the team at Ashley Homestore.
Chandler was one of the best salesmen . Always answered all my questions and he knew his products.
Mekenzie was awesome, she went above and beyond to make sure we got what we wanted at the best price possible
Melissa was awesome and helped us find exactly what we wanted right away! Great customer service! Highly recommend her!
Kate was awesome very nice and helpful.
I had a great experience at Ashley furniture because of Missy. She has a delightful and charming way of presenting the information. Missy addressed every question in a thorough manner, even though I asked a lot of questions! She helped me to see the unique differences in each bed. I never realized how all the features fit together to provide a bed to meet all my special needs. Not only am I getting the best bed for me, it was stress-free, enjoyable, and relaxing with Missy’s help. She guided me through the process with ease and grace.I will be returning to Ashley furniture to get it a recliner, and will definitely be asking for Missy to help me.I’ve already told several people about my experience and encourage them to come in for their furniture needs.
Missy did a great job helping me find what I need. She was able to help me get a nice discount on what I needed.
Kate is amazing!! Most importantly, she listened to us, then gave us great choices and advice. Love her personality too. She made the experience easy and so enjoyable!
Kate was amazing she made the experience easy. I would recommend asking for Kate to make your life easier!! Thank you Kate!!!
Kate was awesome. Absolutely amazing client experience & would 10/10 recommend asking for her when you come in!
I made an appointment with Chandler after talking to him online. Went in to look at a mattress. Chandler answered all of my questions that I had plus I also got to speak to the manager of the store Sam and was very happy that they took the time to help me make my decision thank you so much.
Kate is awesome!!! So helpful in helping us pick out the right mattress! Highly recommend her and the store!!
Received call back from Manager today. Thank you for returning my call and fixing my issue
From the 1st minute we walked into the store, we were welcomed by Kate. She took the time to get to know us, made several suggestions regarding a new mattress and was superb to work with. She was polite, respectful of our time & truly appreciated our business! feel like we have a new friend. The store displays were beautiful & the staff was so friendly & helpful. We will return to this Ontario Ashley store & specifically ask for Kate! We'll done!
We were greeted at the door by Nicolas. We told him while we were there he allowed us to browse on our own and would step in from time to time and ask if we need any help. He was very easy to work with and to talk to. He was very knowledgeable about the purple mattress and the adjustable bed frame. We did purchase a mattress and bedframe through purple and it was nice to be able to try the different mattresses out before we made the purchase. Nicholas was outstanding and helping make decisions and offering advice. It was almost like he could read my mind. I would definitely shop at the Mansfield Ashley store again and I would either like to shop with Nicolas or Carol
Chandler was a very personable and knowledgeable young man and so helpful. He wasn’t pushy or just trying to make a sale. I don’t usually shop in this area but we would go back there.
Shelbi was very helpful
Let’s just say I was very picky. Changed my mind once or twice. Had difficulties with the first sofa fitting into apartment. Chandler was great! I told him what I wanted which included getting it in past the door, the material, the color, it had to be in stock and the couch had to be nice and soft! He find the perfect replacement from the first one! Very kind and patient!!
Kate was Very Very Very helpful, Showed us exactly what we wanted and even gave us instructions on how to use each beds features that we looked at effectively, cares about your comfort and care, very straight forward , Great transparency, and gave us every available option for our price points look no further Kate has you back
Always a great experience at Ashley furniture! Kate was very helpful and made our new mattress purchase enjoyable. Thank you!
My experience at Ashley Furniture was excellent. Devin was knowledgeable and helpful. It is not easy choosing furniture with a thirteen-year-old girl. He exhibited patience and answered multiple questions with ease. I had to consider my finances before making the purchase. He reached out to check on me shortly after my visit. It was not in the overwhelming “salesman” type way. I appreciated his efforts and returned to make my purchases within a week.
Kate was so helpful in walking us through our options and she was able to answer all the questions we had. All the staff at Ashley Furniture were so friendly and welcoming. They are also very military friendly. We are very impressed with our experience!
Our sales associate, Kate, was so incredibly personable immediately upon entering the store. We were quickly greeting with a smile and we were asked how she could be assistance to us. She made us feel very welcomed in Ashley and the service she provided was very helpful and low stress. She made our experience very relaxing and very welcoming. Kate had an incredible wealth of knowledge regarding the store and the furniture in the store and was able to answer all questions with confidence. If you have an opportunity to go to Ashley in Ontario, I strongly recommend asking for Kate. She will help you in all ways possible and you will leave the store with a smile. She will make you feel very valued and like family.
Came to Ashley furniture to look at dining room furniture. I was immediately greeted by Devin, who bent over backwards to help us pick out an awesome set. I was impressed by his customer service and would recommend this store. Thanks for your help!
Associate was very helpful and knowledgeable. Patient and knew when to give my husband and I space to think things over. Highly recommend Devin.
Excellent service, quick and easy and the sales staff were incredibly friendly.
Big THANK YOU to Kayla! She was so helpful and knowledgeable as I looked for, and found, the perfect sofa. Kayla, I’ll be back when I need more furniture!
Mackenzie was great! Very knowledgeable and helpful.
Kate went above excellent service, she deserves a gold medal. She provided me what I needed and I’m grateful for someone like her. Please.. please give her a raise or vacation or whatever you can do for her because she has done so much for me in a time in my life with a new chapter in purchasing a new home. Thank you for allowing me to provide this feedback & thank you Kate for your kindness❣️
We stopped in to buy a purple mattress at the Ontario location. MacKenzie was our sales person and she was an absolute delight. She made the whole experience very personalized and as stress free as possible. Her personality and sense of humor mixed with product knowledge was refreshing from a sales person for sure.
Reasonable prices and the workers are kind
Very nice and accommodating listened to what I was looking for. Extra help with veterans credit. Couldn't ask for a better experience
Mackenzie is so sweet and bent over backwards to help me and make suggestions and decisions for a once in a lifetime experience for me. She spent all her time making sure we all were on board with making such a high decisions. I can hardly wait to get my new stuff. Thanks McKenzie for a dream come true.
McKenzie was very nice and when we told her what we were looking for she didn’t try to steer us away to anything else. The process was quick and easy and highly recommended Mckenzie for your sales person if you go to Ashley Furniture.
Shelbi did a great job and was very helpful and friendly and we overall had a great experience. Would highly recommend her.
Mackenzie was AMAZING and I WILL be going back to purchase more furniture from her and Ashley Furniture!!!
Very accommodating and helpful. Highly recommend!
Kimmie is a very talented decorator and I always feel at home in Ashley! I never have to second guess what looks good as a grouping! Nicholas did a great job explaining financing, ordering, and keeping us informed on when our items will be ready! Thanks for a flawless experience!
I orginally gave them one star because of the third party warrenty. They have fixed their wrongs and made it right. Im glad they have a good management that is able to see the problems and fix them. I spoke to megan on the phone who seemed very nice and understanding my frustration. Ill be buying at this location in the future
Manager & salesman were both very friendly & helpful. Found the perfect chair. Would definitely shop here again.
The guy that helped me and my daughter was super nice and helped us find what we were looking for.
Shelbi was exceptional to work with. We came in with an idea of what we wanted and a measurement of our space. Shelbi showed us many options and even offered suggestions to better fill our area. She was patient as we weighed our options, and when we left we left with items we absolutely love. Thanks for all your help and patience Shelbi!
We went looking for a new couch and loveseat. Faith Leibolt assisted us and she was amazing!!!!! We found the couch of our dreams.
Megan was so helpful today! She is a GREAT salesperson!!
Nicholas was very easy to work with. We will definitely contact him again.
A great place to buy quality furniture. Very friendly people and prompt service. And to say great quality furniture.
Chandler...excellent sales man.....very informative and kind
We had 20 minutes to find and buy the perfect couch. Mckenzie helped us make make it happen with great service and a great deal!
Ashley P. Was absolutely wonderful in helping us decide which couch best fit our family. She was very patient with me, seeing how I could not make up my mind. She worked out the delivery so we can getter it quicker than the original date. Definitely go ask for Ashley when shopping for furniture.
Faith was so helpful when making my purchases! She was knowledgeable and did not make me feel rushed! Also for serving beverages for two thirsty girls..thanks again Faith.
Ashley is a great salesperson!!
Chandler was very helpful but not pushy at all, which I greatly appreciate. He made the buying process very easy. Very nice young man.
Ashley from Ashley was very helpful and understanding of what we were looking for. She was very informative and helped guide us in our quest for a new mattress. She was very honest and together we weighted the pros and cons which ultimately lead us to our decision. The sale was absolutely no pressure and we feel we got an amazing deal. Thank you and we will be seeing you again.
She was very helpful and she pushed me around in the wheelchair because it was hard for me to walk
Shelbi did an awesome job helping me. Was very very pleasant and knowledgeable about the furniture we purchased . Extremely helpful!!!!!
Ashley was very personable, helpful and helped us choose a recliner that fit our price range. We will shop at Ashley Furniture in the future.
MacKenzie Was are sales person she was very friendly and answered all of are questions and got use the best price on are furniture
Mackenzie was an amazing sales woman. I only came in to look and she was so sweet and patient. She ran the numbers in a hundred different ways and showed me I could afford that new mattress I so desperately needed. She told me I was worth it and I have to agree! I would definitely recommend shopping at Ashley Furniture
I had purchased an Ashley headboard through a different company, and when I decided I wanted the footboard and rails to go along with it, Ashley P. was right there to help me out. She was very pleasant to talk with and got me taken care of in no time!
Mackenzie is absolutely amazing! Loved working with her, she was go good and knew we weren’t going to buy right away and really worked hard for us. Will go to her every time!
Devin (with the mohawk hair 😉) was extremely helpful. He helped us find our perfect couch!
Lauren was very polite and very helpful while making our purchase
We were very pleased with the help and attention we received from Lauren. She made the purchase decisions easy, offering options to the products we were viewing.
Great customer service, friendly environment, fair prices. Found what we were looking for! 10/10
Kate at Ashley was extremely knowledgeable and helpful! I’d recommend her to anyone that’s in the market for any type of furniture.
Kate was very nice and knowledgeable about the mattress. helped us decide what to get. gave us gift cards too so we went out to eat later for free.
Devin was wonderful to work with! Very helpful and friendly!
Mckenzie made sure we were taken care of while shopping and was very knowledge .A great employee!!
Faith is a great asset to your company. She greeted me with a smile and was very patient with all my questions. Thanks for a job well done, I can't wait to get my order!
My wife and I worked with Kate Fick at the Ontario store and she was extremely helpful with recommendations and suggesting extra pieces that we may have needed or wanted. She also kept us updated on prices and a running total as we shopped, wonderful lady to work with.
I put my name in the drawing for the 77th year anniversary giveaway for Ashley furniture and I won a $7700 shopping spree!!! I could not be more more excited! My husband and I worked with Kate Fick at the Ontario store and she was the absolute best. She had tons of recommendations and was more than willing to move furniture around so that we could see how things would look together. 10/10 recommend Ashley furniture and Kate Fick for your furniture needs!
Carol was extremely helpful in choosing our new furniture. She understood the type of furniture that we wanted, was very courteous and polite. I would recommend her as an associate of Ashley Furniture to anyone searching for new furniture for their home. When returning to Ashley Furniture Store, I will ask for Carol to assist us again.
I had the best experience purchasing my new couch! Mackenzie provided outstanding service and really went out of her way to satisfy my needs! I can’t wait to make my next purchase at Ashley and I will be going straight to Mackenzie!
Ashley was great! She was very knowledgeable and helped me greatly in answering all of my questions and concerns. I'm very happy with my experience and found exactly what I came in for. I would highly recommend asking for "Ashley" 😀 at Ashley Furniture!!
Shelby was great. She answered all my questions offered great advice. Purchased a great recliner. I will definitely ask for her next time I purchase from this store.
Ashley is a great salesperson! Grabbed us as soon as we came in and walked us through and wasn’t to pushy and extremely patient and let us go home and think about it. We came back and she explored all options with us! I would recommend her to anyone that would come in !
Kate was so nice when I came in. I was going through divorce and had to start over. Even though she was my first stop on my quest to find my sofa she treated me just as she would the million dollar customer. After a few weeks of shopping around I went back and purchased a sofa she helped me with. She was busy with another customer so the manager helped us and she took over the sale. Out of all the places I shopped in this town and the next...Kate was above and beyond and I couldn't be happier.
Chandler did a great job for us.
Great experience, Ashley was super nice and easy to talk with while she was helping me out. Also very quick and concise in getting me what I was looking for.
Lauren was very kind,helpful. They have drinks and over all great customer service..
We had a great experience at Ashley Furniture today! Our sales consultant, Nicholas, was very helpful! We left with exactly what we were looking for. I will be going back for a couch soon!
My Sales Reps name was Ashley she went above and beyond to get me the right items that made me happy and appreciate the experience of dealing with someone knowing what my insight was looking for a pub table and chairs..
Chandler Hinkle was ours sales person. He was incredibly knowledgeable about everything we looked at. I highly recommend him and Ashley furniture. He also new the expected availability of every piece we liked.
Carol was great. She was super helpful, but not pushy at all. Great experience!
Carol is an amazing person. She cares about everything and is understanding about the customers life.
Devin was a very helpful salesman! Still waiting on the bed we purchased so i can't give an accurate rating. But the customer service was top of the line! Thank you
Shelbi was very professional and easy to work with. She had a good knowledge of reclining loveseats and was not a pushy salesperson. If I ever need more furniture or a mattress, Shelby will be my first choice to go to. The prices at Ashley cant be beat!
I had a great experience, Carol was lovely and went above and beyond to take care of my needs.
Kate was great help 👍 thanks for everything
Nicholas was super helpful and made the process very smooth! The quality of the furniture is the best. Can’t wait to get my new set
We had the best experience at Ashley Homestore in Mansfield, Ohio. Nick was our salesman and he was awesome! Very professional and if it wasn't for him we wouldn't have bought a couch and recliner. Thank you again Nick!
Chandler went out of his way to help me with getting everything I needed. Customer service at its finest!
My wife and I have had a great experience working with Lauren at Ashley Furniture. This was our second time coming back to the store and she was just as amazing as the first time. She remembered who we were right away and once again went above and beyond to help us find what we were looking for.
Kate was very informative had answers to my questions and very friendly.
Nick was excellent and very knowledgeable
Ashley the sales associate was great and helped us find exactly what we were looking for! Thanks Ashley!
My wife and I bought a sectional from here over the phone. Devin took care of us, and he was incredible! We had our parents look at the sectional first before we bought it since we are out of state, and they all loved working with him. Can’t wait to try out our new couch in a month! Definitely would buy something else from here again. PS: Not sure if it was us, but the means Devin gave for us to write a review did not work. We still wanted to write this, so we made it through google maps manually. Might want to check if that review application works. That is not the store’s fault though.
MacKenzie was wonderful. I told her my situation and what I needed and she went above and beyond to find it for me and helped to fast track it so my individual would have what he needed. Thankyou so much!
Lauren was great, super helpful, super knowledgeable. Super low pressure sales and super easy on the eyes. Thanks Lauren.
Chandler was awesome, let us have some talk time came back and we purchased
Carol was very helpful with the purchase of our recliners.
Everyone has been so helpful at the Ontario store! They went above and beyond to help me get the right sectional.
Chandler was awesome to work with and everything went as smooth as it could, thank you!
Sales Megan was very helpful to my husband and I while looking for furniture. She was never high pressure sale. She allowed us to take our time and pick furniture we wanted to look at as opposed to telling us what furniture to look at. She was very knowledgeable with all of our questions. We truly had a pleasurable furniture shopping experience. We would highly recommend her! (Ontario, Ohio Ashley Furniture)
Carol Culler is extremely helpful and accommodating. She makes the shopping experience enjoyable with her product knowledge and personable approach. I felt that she listened to my personal preferences and provided honest feedback regarding questions on quality, design and utilization. She did not try an upscale tactic. She worked within my budget. She was upfront on product availability and delivery. She gave me space to walk throughout the store and browse - no pressure. This allowed me time to think about future potential purchases. I will definitely return and when I do I will request Carol again.
Great customer service.
Very good experience.
Carol was absolutely amazing!
Mackenzie was the best help ! She made everything so easy! Request her if you need help finding new furniture 😇
Shelbi was so helpful and accommodating. She was friendly, funny and so knowledgeable. She made our whole experience great.
Carol did an amazing job showing us furniture and selling us the set we picked out
Kate was amazing. I couldn’t have asked for a better sales person. If I could give this place 10 stars I would. Shawn was amazing too. Thank you. I will definitely be back if I need anything. All around great experience.
Highly recommend Ashley furniture to anyone looking for good quality an amazing staff….ask for Kate!!! She is amazing at what she does and always goes above and beyond for her customers and always makes your experience feel personal!!
Ashley is very warm and courteous along with being professional. Explained upfront about lag time in delivery, discounts, qualities of the different love seats we considered. Well prepared with information for all our questions. Impressed with her quality of salesmanship.
Devin was great!
Friendly and helpful, the process was quick and easy 🙂
This is my third time I've bought from Ashley homestore and of course it was a great experience . Ashley helped me with everything and was so patient and nice. Her manager stepped in and made the deal happen and Alex helped with the financing side of it and was so nice. They make great furniture and have quality furniture and have great customer service and I feel like they go above and beyond to help the customer! Will buy again for sure!
Kellee was amazing to deal with. Very informative. Thank you for all your help!!
Friendly . Knowledgeable..and he gave me a beer! !!!
Mackenzie was great! Highly recommend you ask for her when you go in.
Kate Fick was very helpful and very honest. She was very straight forward and to the point. No pressure to buy and no rushing. Very personable and double checked everything to make sure we were getting exactly what we wanted. I would highly recommend her to anyone looking to shop at her store! Will definitely be looking for her next time we go back!!
Kate was our associate and she was fabulous! She wasn’t pushy at all and was a very compassionate individual. You can tell she is a very caring individual and only wants the best for her customers!
We were greeted with a smile, offered wine, and received THE BEST service EVER from Kate! She was informative, professional, personable, and made our shopping experience stress free! She was very attentive without being overbearing or pushy and went the extra mile to show different decorative accessories and color palate’s with the furniture fabric. We will 100% return to Ashley furniture in Ontario, OH for our future furniture needs! Do yourself a favor and go visit Kate!
Shelbi was a big help in deciding which way to go with the many selections, very knowledgeable and made it a pleasant experience. Thanks, Shelbi!
Shelby was very helpful , answered all my concerns and informed me of the current sale. Very satisfied.
Shelby was very helpful and informative. Also a very nice store.
Ashley, salesperson, did an excellent job explaining about recliner & warranty. She did everything possible to work out the right deal for me!
Kate was great, she didn’t push us at all just to make a sale! I dread walking into furniture stores and being followed/pushed the entire time! Kate was very laid back and super helpful with any questions we had! Definitely recommend!
I absolutely love this store. Ashley at Ashley HomeStore always goes above and beyond to make sure we find what we love, get it when we want it, and follows up to make sure everything was exceptional. She is amazing and we’ll keep going back for all our home needs.
My family worked with Nicholas(from the Ontario, Ohio) store he was absolutely AWESOME!!!! He made us feel right at home answered all questions we had, took the time to work with my special needs son, really made him feel comfortable. Would recommend him to anyone.
We went in looking for a mattress for our son and Kate worked with us and was amazing. She made the experience fun and was extremely helpful. I would highly recommend her for all your furniture needs.
Absolutely loved working with Ashley at Ashley in Ontario! She wasn't a pushy salesman! She gave us time to let us explore and look on our own without feeling pressured, and when we were ready she was there to help and answer all our questions! Sje was friendly and knowledgeable and so easy to talk to! We are so happy with our purchase and the experience we had working with Ashley! Definitely will recommend her to others! And let's be honest here the pushy guys make me want to barf! You are making a sale, you alone make me want to walk out of the store! If it wasn't for Ashley we would have! And they should not talk about the Bengals because made themselves look dumb.
Mackenzie was very helpful. She didn’t rush me and answered all of my questions. She ran a bunch of numbers and was able to get me the best deal. I am very satisfied with my experience here!!
The staff were friendly and eager to assist me with my purchase. My salesperson Megan was delightful, thoughtful, and helpful with the entire process. She wasn't pushy like other salesman. I would definitely recommend Ashley Home Store to anyone. If you are in the market for furniture, please come see any of their knowledgeable, friendly staff.
Always a great Experience shopping there. Mackenzie is awesome!! Like fr fr! She is the best! No pressure. Knowledgeable. Sweet and Kind. Beautiful too!
Everyone at this store was friendly & helpful. Carol was a sweetheart & answered our questions. She processed our order quickly & offered us options on financing & delivery. A pleasant experience!!
Mackenzie was great! Will definitely be back because of her
Chandler was great!
Really enjoyed working with Mackenzie at the Mansfield location of Ashley HomeStore. Very knowledgeable and helpful. Mackenzie was able to complete the sale over the phone with outstanding communication on this significant furniture purchase. Looking forward to many years of enjoying this comfortable sectional in our recreation room space! Thank you, Mackenzie!
Great place to shop. Everyone is so nice and helpful. Thank you! Purchased again. really enjoyed my sales person Megan Barker! She was great and got me exactly what I needed. Thanks again!! Purchased again and I got Megan again. Great place to shop. 8-24-22
What a fabulous experience! Met Alex (finance) when I walked in the door who was insanely helpful and so very generous with her time and energy! She introduced me to Nicholas (salesman) who continued with fabulous customer service. So excited about my purchase and impressed with store inventory. Will definitely be back!
Very friendly staff all around.
Mackenzie was very helpful and attentive. She gave us the time we needed to decide what we wanted and worked quickly to finalize the deal. Will be coming back in the future.
Good shopping experience. Carol was very helpful. She listened to what we were looking for and showed us several options. She didn’t try to pressure sell us. After buying the couch and chair she did and excellent job of finding us matching accessories such as a coffee table, end tables and lamps. We were very pleased with our furniture shopping experience.
Kate did an exceptional job with helping me find the right furniture for me. Was awesome to deal with! 10 outta 10 recommend!
Jeanna was amazing and such a great help without any pressure. She was very knowledgeable about all of the furniture to help us make the right decision. Sam the manager was great also. Highly recommend!!
They are very friendly, helpful, and not pushy. Kate went out of her way to make sure we were pleased with our purchase. If you need furniture go here and ask for Kate.
Carol was wonderful. She was professional yet very friendly. I felt so at ease. All my questions were answered. I left with my purchase feeling great and knowing that I would return to Ashley Homestore when we are ready to purchase our new living room set.
Wonderful store to work with! Excellent service and Beautiful good quality furniture! Ask for Nicholas at the Ashley Furniture store in Ontario, Ohio. He was awesome to work with! 😊
Our experience with the Ashley Furniture store was very pleasant. Our salesman was personable and efficient. Our furniture had to be made which was a surprise, I thought they were in stock. It did not take long for us to receive our furniture and the quality is great. My best experience was the men that delivered our sofa, loveseat and recliner. They were very careful when assembling the pieces, they Jeffrey and Brandon were 2 of the nicest guys I've had the pleasure of meeting. They asked if we wanted them to reposition anything that they wanted to be sure we were happy with the way they were placed. They told us if we needed additional assistance who we could call. We are very thankful fir the great job all of you did. 👏
Kate was very helpful in our couch purchase. She provided enough help when we needed it, but also let us wander about without any pressure.
The sales lady Carol was extremely knowledgeable and helpful in aiding me in the process of choosing a sectional sofa. Due to my rooms set-up, I needed to have particular measurements that would fit my desired area. Carol was able to lend me a measuring tap while configuring sectional products that would best fit my needs. I am very pleased to have met her upon walking in and am excited about my newly purchased sofa.
Lauren was very knowledgeable, informative, and helpful. She did everything possible to make it a great shopping experience.
I always have a great experience at this Ashley Homestore location! Their selection is vast and their staff are friendly and knowledgeable.
Mackenzie Charleston was so amazing. She helped us with everything. Gave us ideas made sure we understood everything. Very helpful definitely be back for More. She did an outstanding job
Carol was extremely helpful and very pleasant! We will definitely ask for her in the future for any of our furniture needs.
Ordered a dresser, didn't receive all the drawer backs to put final 2 drawers together. Contacted them, said it would be 10-14 days. 3 weeks later, no drawer backs, no text or emails. Just wanna finish putting my dresser together.
Devin did a great job to get our furniture
Ashley P. was great to work with. She was so nice and helpful.
Ashley was fabulous in answering our questions and helping us find a mattress . We were very pleased with our visit !
Ashley P. was awesome! She took us around the store and showed us several examples of what we were interested in, even showing us the clearance section.
Kate really did a great job I will pick her anytime I go to Ashley furniture...
Always such a wonderful experience shoping here. The employees are beyond helpful and the store is SO beautiful! I'm a repeat customer and I am never disappointed.
MacKenzie done a great job .we were about to leave she turned us around luckily. She saved us a bundle and we bought more than we came for .3438.71 sale. So thanks 😊 a bunch will spread the news about your store and sales associates. MacKenzie is still great
Sales staff go above and beyond to help you
Very nice place very helpful
Mackenzie was very friendly and helpful. I enjoyed working with her.
Ashley was a pleasure to work with! Very friendly and knowledgeable about the furniture. She wasn’t a pushy sales person in any way and that made it our experience very enjoyable.
We went in to take care of a warranty issue on our dining room table and between the manager Megan and sales guy Chandler, we were absolutely treated the best! They took care of us and made it right. We would definitely recommend Chandler if you’re in need of some new furniture! This guy is great!
Great buying experience with Devin!! Can't wait to get our new sofas!! Merry Christmas !!!
Chandler was a amazing help! I would go back tohim anytime and got a great deal.
Ashley was very helpful and polite! She helped us find the furniture we were looking for.
excellent experience with Kate. she was very knowledgeable and answered any questions we had. we plan on being back to purchase a new mattress soon
I was treated with the up most respect. I'm so glad I came in today I'm happy with the furniture I pick out
Chandler was very helpful in assisting us in purchasing a dresser and nightstand. He knew a lot about the products and was genuinely interested in what we were looking for. We really appreciated all of the time he spent with us and would highly recommend him to anyone looking for a great salesperson.
She was very Helpful .I would want her too take care of my E on the future. She was also very kind.
Professional salesman easy shopping thanks
Mackenzie was extremely friendly and helpful throughout my entire process! Can’t wait to get my new bedroom set!
A few weeks ago I visited your store for the first time.That turned out to be a great decision. I really appreciated not feeling pressured at all by the salesman. I loved having the assistance of Nicholask. He immediately steered me in the right direction and I am thrilled you had exactly what I was looking for. It was a pleasure working with Nicholask. He was very knowledgeable and gave me so much useful information (so much so that I was shocked he has only worked there several months). Thanks for all your guidance Nicholask. I can't wait to get my new sofa!
Dealing with Carol was by far best ever! She is one to remember and has all the key attributes I want to see in a salesperson (left us alone as we shopped, informative, trustworthy and very down to earth). Defiantly will be asking her by name for future purchases!
Great customer service and went way above and beyond to make sure we found the right sectional. Highly recommend
Great customer service! Quick and easy transaction! Highly recommend!
Came in looking for a Christmas gift for my wife. Staff was very nice, even gave me a beer while I looked. They got me all taken care of, and made me feel like a friend. Definitely recommend them.
I want to thank you again for everything. I appreciate it.
Loved Carol! She went above and beyond in working with me on buying my mattress! She was sweet and kind and patient! Very helpful!
Chandler did an amazing job getting the mattress I needed today.
Kate was very knowledgeable & extremely helpful. She made our shopping experience enjoyable & seamless.
Great customer service. Very much enjoyed my shopping experience.
Great experience! Ask for Ashley in the Ontario location, shes very attentive and helpful.
Our experience with Kate was wonderful @AshleyHomeStore she handled us . With kindness and respect . We were in the market for a bed and couch and she was thoroughly helpful. With color options and needs for our furniture . She also gave great recommendations of all things beds and furniture . This is a gal that knows her stuff and led us to be more inclined to purchase from the store . We got financed with ease and can't wait to do more buisness with her . She was just a pleasure and really gave us a warm experience . We didn't feel pressured into anything as she just listened to our needs and lead us to the right direction . So next time your in Ashley Home store ask for her . You won't be disappointed or neglected . And will have high quality customer service.
Chandler did an outstanding job and really worked hard on purchase and we are exceptionally happy with the entire experience. Thank you!
Carol was amazing! Knew her stock, delightful and professional!
Lauren and Sam were FABULOUS with the purchase of our new mattress and accessories!! Thanks so much again!
Devin was my sale associate and did a wonderful job coordinating and making suggestions regarding my visit and purchasing interests. As always, would highly recommend!
Devin was the best associate while shopping, we really appreciate him giving us our space but still being there when needed. We appreciate his hard work to get us the couch we wanted.
Carrol is the nicest person to deal with at the store, we ask for her everytime we go there. THANK YOU CARROL
Nicholas Was friendly and knowledgeable. Good prices on quality furniture.
Meagan was great. Very knowledgeable and helpful and not pushy at all
Chandler was great to work with and can’t wait for my new living room set to come in!! Happy Holidays!!
Very low key salesman nick, very professional
Excellent employee, very pleasant. Thank You Kate!!!
Chandler was very helpful in helping us find living room furniture. He had a lot of energy and a great sense of humor. He showed us some pieces and then let us know all the specials they had. Wasnt pushy at all. He followed up with us after we shopped around in the store. Thanks Chandler for making our experience quick and easy!!!
Carol was so very kind and beyond helpful. They really are the best in helping you decide what works best for you and your style. Sweet experience. Definitely honor Veterans in all they do. So very satisfied with our experience.
Carol went beyond my expectations. She is very friendly and knowledgeable of the furniture. Great experience!
Makenzie is very friendly and knowledgeable! She was very helpful and I can't wait for my new furniture!!
Kate , at the Ontario Ohio location did an outstanding job in making us feel at home. She was extremely knowledgeable relative to making sure we had all the information needed to make the final decision on the furniture set we ordered. In addition she made sure we received the best price possible for the merchandise chosen. My wife and I were fortunate to work with Kate and would recommend you specifically ask for her if using this Ashley Furniture Store.
Carol was very friendly and helpful! She did a great job making sure I got what I wanted for the best deal possible! Thank you Carol!!
Chandler was an excellent sales associate, very helpful!
Devin, was very helpful in making sure I got the correct set-up for my living room. He was very knowledgeable and pleasant to work with.
Kate was extremely helpful and helped us find our dream living room furniture!!!
Very impressed with the service. Devon was very helpful and patient during the process of me trying to figure out what it was I wanted.
Had a wonderful experience today buying furniture. Chandler was an awesome sales person! Very helpful and easy to work with. Looking forward to my new furniture! Thank you!
Great experience,Kate was very helpful,especially with some great suggestions on things to do.
Ashley furniture is wonderful to work with. I just purchased my third set of living room from them. They are very accommodating and have a great warrenty (which I have used twice with ease). Mackenzie, my sales associate, did an excellent job and spent a lot of time one on one with me!
Carol was very helpful, respectful, and not pushy!! We would recommend her to anyone for their furniture needs.
Devine was very knowledgeable, and helped make a quick sale. No fuss just let me buy wanted and rang it up! Very nice and easy!
Our sales associate, Ashley, was wonderful. She was patient, polite, personable and super nice. She took time to get an understanding of our needs as well as wants. She made the experience and process super easy and stress free.
The experience we had was amazing and it all started with being greeted by Carol. She was very nice and welcoming, took us right to what we were looking for. She was very helpful and not pushy at all. Will definitely come back and ask for Carol!
Salesperson very knowledgeable and courteous
We have a very positive and supportive experience from Jordan. He was able to help us in every way. We are grateful for all he did for us today. I’m glad we stopped in today.
Very helpful and friendly. Will return for next furniture purchase!
Very helpful, not pushy and was able to find exactly what we we’re looking for, got us the best deals possible and save us thousands of dollars. Was willing to work after business hours to ensure we we’re taken care of.
Very kind and courteous, helpful in making sure we got exactly what we we’re looking for. Wasn’t pushy or forceful. Went above and beyond to help us out even after business hours.
Whenever we step foot into Ashley's it's not furniture we are looking for, it's Carol. We love Ashley's furniture, but we love Carol even more! She is always willing to help us and honestly answers our questions. We never feel rushed into making a decision and makes the shopping of new furniture extra fun! Ashley's is lucky to have Carol!!
Outstanding really took his time to make sure we left happy! We also came in right before close and did not feel rushed what so ever. Management very detail oriented also. Over all great experience!
She definitely knew her merchandise and was willing to help in all ways. Love your store and employees.
We loved Chandler! He was very fun and helpful. If you go to the Ontario/Mansfield store, it's worth it to ask for him! We bought a great couch and a picture. He was easy to talk to and not pushy at all. Will definitely be back!
Kate was a wonderful sales person! She was very friendly, helpful and thorough. We will come see her again for our next purchase. 😊
I have bought furniture from Ashley many times and have never been disappointed! Today, Ronnie helped me get a new couch. No upselling or pressure. He was knowledgeable, respectful and had a great sense of humor. All around great experience!
My salesperson Carol made my shopping experience at Ashley’s Furniture store very pleasant one. After I made my choice I was told that the delivery department would call to set up a delivery date. I had just left the store and I was getting into my car, my phone was ringing. It was the delivery driver Ace. My purchase was delivered 3 days later. I had to laugh because I not only got wonderful customer service from Carol my salesperson, I also got it from the delivery guy! Unbelievable that this kind of excellent service still exists.
Always have great service here.
The experience at this store has always been positive and Carol who I've dealt with many years always goes above and beyond to help me get the best of everything I want.
Very helpful and knowledgeable. Couldn't ask for more.
Mackenzie very helpful and kind. Easy to talk to explained everything. Was great with coordinating all of my pieces I picked out today. Was very pleasant, understanding, patient as well.
Nicholas was awesome! Was super easy to deal with and made the whole experience pleasant and straight forward.
Very prompt friendly service. Was very helpful. Even went out of their way to remedy a difficult product issue for me. Will see more of my $ in the future.
We had the best experience shopping for our furniture with our sales lady Kate. She surely made us feel at home and made our shopping day wonderful! Thank You Kate at Ashley Furniture and can't wait for our furniture to arrive.
I just left Ashley’s and bought a beautiful bedroom set! Mackenzie was a amazing sales rep. She was helpful and super sweet! I highly recommend. I’ve been coming here for years but I will be back to see her in the future! Thank you
Chandler was friendly and kind. Provided great service and a competitive price.
My first time in store. I was shopping for a dining set. Devin was very helpful in getting everything set up for my purchase.
Devin was so very helpful. I'm some what of a picky person, but he was great with me. Th Devin
Great prices and huge selection available! Shelbi was friendly, knowledgeable, and very efficient! And they offer free delivery for veterans!
We just love Ashley’s and the customer service is always wonderful. Chandler was excellent and great to work with! My husband is a Veteran and this store always goes above and beyond for their Veterans!
Chandler was absolutely the best. He worked hard to please us. He was knowledgeable, courtesy, and funny which made our shopping experience the best. I would recommend him to anyone looking for new furniture. Way to go chandler
Carol was so wonderful!! She walked us through every step of the process. You can really tell that she takes great pride in what she does. We look forward to working with her again!
Lauren was very polite and attentive to our needs. She was very helpful in the selection of our new dining room table and chairs. Lauren was not a pushy salesperson and was very patient and personable. Lauren went above and beyond and got us a great deal on the set we really wanted. The staff as a whole at Ashley Furniture were very friendly and helpful. I chatted with the manager Sam for quite some time and its easy to see with leadership like his why this place is so successful. I would highly recommend Lauren and Sam for any of your future furniture needs.
Kate did a great Job helping me find my new furniture!
We were very pleased with the service we received and Kate fick was very nice and helpful
Devin was amazing! Worked with me through everything.
Carol was extremely helpful and patient with me while I looked at several sofas and asked many questions. Top notch salesperson!
Was very good sale person. Was great ,
Devin was very helpful and made the process easy and not stressful!
Katie was so very helpful in helping me find the furniture I needed for my new house.
Great experience with Kate. She was nice, efficient, and got us everything we wanted and more! We couldn’t be more pleased with our experience.
Very nice store and customer service. Kate was great! Really nice and helpful.
It was great working with Mackenzie. She found a small sofa for me at another store that fit what I was looking for perfectly abs it was available right away
costumer to Husband Ernie and I was very impressed when we were introduced to Carol , we knew right away we was going to like her . She was very knowledgeable about the store any business would be very blessed to have her, she allows the customers to take there time and puts no pressure on them , I believe she totally deserves a big raise or promotion.
Courteous, helpfully staff. Chandler was knowledgeable and answered all questions I asked of him and took me step by step in the ordering process.
Chandler took an anxiety-provoking experience of buying a mattress and made it easy. He was knowledgeable and supportive during the process.
Kate was AMAZING! I will forever look for her when I come to Ashley Furniture! She was so helpful, so kind, and so down to earth! The best furniture buying experience I’ve had, hands down!
Kate greeted us at the door and she was awesome! Very friendly and knowledgeable. Great price and wonderful service 😊
Nicholas at Mansfield location greeted my right away and helped me pick out several pieces for my new home. He worked with me on price and financing. He made the experience almost joyful lol. Thank you, Nicholas!
Devin was a very helpful, professional, and easy going and had great insight into any questions I had for him. Highly recommend Ashley Furniture for any of your needs.
Carol was wonderful and went above and beyond.
The manager and Carol were both excellent. No pressure to buy and provided lots of options for what we were looking for.
I had an amazing experience here today , my sales rep Megan was very helpful and also really fun to be around ! I found a bed I love and actually got to enjoy my evening doing it!! Thank you Ashley Furniture and Megan for a wonderful shopping trip today!!
Mallorie was a very sweet young lady i am glad she was my sales girl very friendly and got me a really sweet deal thank you so much mallorie I highly recommend her to new customers coming to her store in mansfield again thank you so much 😊
I first visited and met KATE on Tuesday 14 September. At first I walked in and I had just received an important call, but I wanted to still look around. The sales people, including KATE, were well trained, and didn't swarm me at all, they left me alone until I was ready to talk. A+. KATE and I talked about what I wanted and she showed me several things. She listened well, and only showed me chairs and loveseats that fit what I was looking for. I told her my situation and she understood. I wasn't ready to commit to a full decision just yet, but KATE didn't pressure me, gave me her card, and I thanked her. Saturday 18 September 2021, I returned with my family, and KATE was there. YAY! KATE remembered me, and welcomed my family from FL. I was more prepared this time with measurements, and we only looked at more chairs this time. KATE was patient with me as I tried each one multiple times, and narrowed it down to one design, and finally which specific chair I wanted. I felt KATE was honest with me, and gave me good feed back to help me make my decision. Her and my mom talked, and after some time, with KATE's help, I bought a chair from her. Mom explained later that KATE understood Autism Spectrum Disorder, and she recognized it right away in me. KATE is great. Not only does Ashley Home look out for our service people, but KATE did a really really AWESOME job with a customer with an invisible disability and her willingness to work with me and help me. THANK YOU VERY MUCH! Peter
Carol is just an amazing worker and saleswoman ! She is a genuine person looking out for your best interest. If you go to Ashley’s ask for carol! She’s amazing!
My service was fantastic, easy and fast.
Such a great experience! Shelbi is so knowledgable, friendly, and helpful! Highly recommend this place if you are looking for any new furniture, big or small! 🙂
Kate did an amazing job! She was very helpful and accommodating. Will definitely buy from Ashley Furniture AND Kate again.
Carol was super helpful in helping us find the perfect mattress. She was really kind and patient as we were there a little past closing time
Super friendly and super helpful ! Great experience!!
Carol was very helpful, and professional.
Good experience. Kate was very helpful.
Kate was very helpful and got at great deals at the Labor Day sale!
Devin and the staff at Ashley Furniture were extremely helpful. Devin made a lot of great suggestions to help us fill out our living room. The atmosphere is very comfortable and low pressure. I will highly recommend Devin and Ashley Furniture in the future. Thanks for all the help!
MacKenzie and Sam were great to work with
Another great experience and this time with Nicholas. He was helpful and interested in meeting our needs. This was our third major furniture buy in the last 15 years. We have been able to fill several rooms with very nice pieces.
Devin Starlin at the Ontario Ohio store provided me excellent service and professionalism.
Kate was awesome! Extremely helpful without high pressure sales.
Michael was absolutely amazing, and he set me up with my dream-mattress! 10/10 highly recommend!
Devin is an excellent salesman. Give than man a raise!
You can go in there and look at all the nice furniture but you won't get anything for months and months and months everything has to be ordered and I can't tell you for sure how long it's going to take for it to get delivered to you so don't expect anything to show up at your door in a couple weeks
Devin was very helpful with showing us around Ashley Home store. He was able to explain and show us the furniture we were interested in. Definitely a too notch employee. Thank you Devin!
Thanks Terri, for making this huge purchase less stressful. Can’t wait to have our new furniture in our new home.
Great experience-low pressure and very helpful staff. Michael was awesome!
We were greated with a smile and a very happy attitude. Very helpful on pricing and warranty. Double and triple checked when we would receive furniture. Loved her.
Mackenzie was not only helpful and informative but she was kind as well. She helped us find the best mattress for us at the best price! She listened to my requests and needs then assisted us in finding the perfect mattress.
Devin was great to work with for the purchase of our new couch. He was informative and non-pushy which we very much appreciated.
Mallory was very helpful. She did an awesome job at getting the best price.
Very helpful salesman. Not pushy. Good prices. Very bright and stylish store. We purchased a sleeper sofa, a recliner, and a chair/ottoman. I felt I got a good deal.
I had a great experience at Ashley HomeStore today! Our sales associate, Michael, was knowledgeable, friendly, and best of all ..not pushy. He strove to get me as many discounts as possible and took the time to explain the financing and delivery details. I felt my business was important to him and to the manager who took the time to genuinely chat and thank us for our business. Would highly recommend the Ontario Ashley HomeStore.
Their furniture is expensive
Everyone was very helpful and provided exactly what we needed!
Mackenzie was very knowledgeable, answered all our questions and made us feel comfortable with our decision. She was not very helpful and not pushy in any way.
Nick was knowledgeable, professional, and pleasant! He spent a good deal of time with me and was very helpful in my couch selection!!
She was professional and a great help for our furniture search.
Our salesman was very professional a very low-key and it was a good experience all around and I would recommend Ashley Furniture.
My buying experience with devin today was wonderful! He helped us find the best deals for what we wanted and the entire staff was great!
She was great she answer ed my questions.i could understand what she was great!
Mallory was most helpful in finding what I was searching for. It's sad that this pandemic has created such a delay in receiving any if the items ordered. Mallory was quite helpful and I love the selection you have In store
Nicholas did a great job. I would not have bought anything if I felt pressured. Gave me all the information I needed to make my decision. Felt he was honest and knowledgeable.
Thank you Kate. We’re looking forward to more houseguests on our new sleeper-sofa.
Great experience with our salesperson Carol Culler! Very helpful and informative. Thanks !
Kate was very nice and helpful.
Kate, was very positive and upbeat! She was professional and assisted us with all are needs.
Kate was very friendly and knowledgeable. She showed us every option that was available and was patient as we made up our mind regarding what we wanted. We would definitively recommend her to others. In all it was an enjoyable experience.
Kate was cordial in greetingy my interest in a new recliner she led us to that section of the showroom. She was knowledgeable and had helpful suggestions.û Once we picked out a chair, she explained financing, delivery and options. Delivery was scheduled within a week. We just purchased an electric fireplace and cabinet with Kelly's assistance. We are very satisfied with the furniture and services provided by Ashley Furniture.
I recently purchased furniture from them a little over a month ago. I was told upfront it would take longer than usual to arrive. (Not sure how that is when they produce everything in-house) but that's not my issue. The issue I have, is that at the time of purchase I was also informed that I would be updated on the details of my order no later than the first week of JULY! Here we are in the last week of JULY and after 3-4 attempts of me trying to connect with my salesperson (TERRY) I was told each call, they're having systems issues, salesperson was off or busy and that she would return my call. NOPE, NOTHING, this is the most unprofessional experience ever! NEVER again will I shop with Ashley again.
Have always had a good experience
Brittany was amazing and extremely helpful. Prices were great. Can't wait until we get our furniture!
We had a great experience at the Ashley Furniture Home Store in Mansfield! We stopped a couple of days ago, we stuck around until closing, and they were amazingly accommodating to our rambunctious little 2 year old. We scheduled an appointment since we couldn’t finish everything in just one visit. Mackenzie was great! Very helpful! Very knowledgeable! Moved tables around so we could see the room. Just a wonderful experience from start to finish. My wife and I would definitely go back, and we would definitely want Mackenzie to help us out. We look forward to going again in the future.
Devin was very polite and answered all my questions.
Carol was helping, arranging to customize my loveseat by removing the console. I really appreciated the extra effort.
Pleska was amazing to work with. Always cooperative and great sense of humor!!!
Carol was so helpful, efficient, knowledgeable and super friendly! This is a great place to shop for furniture.
Very helpful friendly
Mackenzie was so helpful and friendly, would highly recommend working with her!
I have been buying furniture at the Ashley Homestore in Mansfield for ten years. Most of my furniture was bought with the guidance of sales associate Carole. She is very insightful and gives you the time and space needed to make decisions. I would recommend shopping at that location, especially with Carole without hesitation. The furniture is quality and the delivery and assembly is amazing.
Mackenzie was very helpful walk the entire store until I found the right sofa. Thank you so much for all your help
Great experience. Carol was wonderful to work with and didn’t pressure us into buying. My husband is a veteran and every single worker there treated him with so much respect. Will definitely return and ask for Carol for all our other furniture needs.
Mackenzie was very helpful!! She was knowledgeable about the product. Very pleasant. Sam Ramey was also very good and helpful! Definitely will come back to the Mansfield store!!
Excellent service!
Kate was amazing at helping my family and I. Offered wine and water, will definitely recommend Ashley furniture and hoping to be back in the future!
Great customer service
Our sales person was Mackenzie and she was awesome. She took her time with us and was very helpful. Great job !!!
Awesome staff, Kate was amazing. She helped us find a great living room set and was very informative and helpful along the way. Great experience at this store.
Very helpful & took me to exactly what I needed!
Excellent staff and very helpful. Great selection and quality of furniture.
Kate was great she helped me find the perfect sofa and chair for my home. THANK YOU FOR ALL YOUR HELP, I ENJOYED MEETING YOU,WHAT A SWEETHEART.
Great service, very friendly
Salesman Mike Montgomery went above and beyond to help me find the perfect living room ensemble. He even carried an end table across the store so that I could see how it would match the sectional. That is GREAT customer service.
Excellent service, thank you
Great customer service! It was a pleasure working with her.
We love Carol and will always come back to this location if Carol is the one to help us. Even after 3 years she still has that smile and great customer service and is always willing to help us even when it takes hours and we love working with her. She is a great ASSET to the company.
Carol took great care of us and gave us all of the information we needed, without hounding us as soon as we walked in the door or making us feel pressured to buy anything. Would definitely recommend Carol as a sales associate!!
Kate was great! She went out of her way to help us find the perfect recliner.
Carol was wonderful. We enter and we're greeted by the most pleasant ,professional lady, Carol. We only bought a lamp but we were treated like we bought the whole store. we will be back!
My house burned down and we needed a mattresses that was in stock so I called ahead and gave the size and price range. The employee said he had 5+ in stock so I drove an hour to go look and when I got there, first thing in the morning the next morning, they had nothing. I will never buy from here again. They are liars and will do anything to get more commission out of you. I was lied to the first time I purchased here too.
Kate was awesome in helping my wife and I the bed of our dreams! Not to mention, Kate did fantastic, in making us feel at home. I would highly recommend if you’re in the market for new furniture, go see Kate! Did I mention how awesome she was?!?
Kate was fantastic and helped get us in the bed we loved! She went above and beyond for us and she was so nice! Would definitely recommend Kate!
Carol was great
She is absolutely a fantastic sales lady.. Thank you for great service
Mckenzie did a great job, first couch she showed me it was the winner. Thank you!
Kate was awesome! She was very patient with my husband and I. She showed us a lot of different designs and helped us pick out what would be best for us! We will definitely be back!
Carol was wonderful. Couldn't ask for better customer service.
Salesperson was friendly and very helpful. She quickly understood what I wanted and showed me all the options available.
Mackenzie was very knowledgable of the furniture we were interested in. Her personality is.positive, upbeat and honest. We didnt purchase what we were looking for, On the other hand purchased twp framed prints that were a tremendous price. Look forward to visiting again.
Great experience. Carol was fantastic.
Very upfront and honest about expectations in regards to receiving our furniture. Not pushy at all and stayed late to finish up our sale. I've never had so much fun furniture shopping before!
We came in to Ashley's to look at living room furniture. We were greeted by Chad Robinson, he asked if we needed any help and we told him that we were just browsing, checking out sofas, asked if we needed anything to drink as we were looking, he said he would let us look and check back with us, he came back and checked on us, chatted with him while we were checking some more and we ended up with a couple choices, there was no pressure whatsoever, so we decided what we wanted, it was a 2pc sectional with the chaise on the left, we got home and remeasured and and decided we needed the chaise on the right side. Called Chad up and told him we needed to change it, so he fixed the paperwork to show the change and we didn't have to go back to the store. Thank you!! Excellent service!!
Kate at Mansfield Ashley Furniture was absolutely terrific! Very professional and thorough! And a very pleasant person to work with! Thank you Kate!
Carol is wonderful as always
Kate was very friendly and helpful during the process of my purchase. It was a pleasure to work with her this evening. 👍
Carol is an excellent salesperson. Warm personality. Good knowledge of the product. Second time I have purchased something from her.
Terry was great! Very patient with our indecisiveness, she even moved pieces together so we could compare. We appreciate her honesty and clarity. Those are two things we value as a customer.
Had a very great experience and alot of help picking out a new dresser. Thanks Nicholas!!
Had the best experience with Mallorie! She answered all my questions and understood that I had a price range I didn't want to go over. She helped me find a perfect bed that I could afford.
Mallorie was an amazing person to work with! She understood all my quirks and questions. I will definitely go back and buy from her again!
My boyfriend and I went in there to look for a new bed. Kate helped us and she was great!!! She helped us through the whole process and broke everything down for us. We got a temper pedic bed and she showed us how everything worked and made us feel so comfortable. We had our kids with us so some times they got a bit chaotic, she was patient the entire time. She was amazing and so helpful! Go in and ask for Kate!
Had a great experience with Carol. She knew right where to find what I was looking for.
I was at our local Ashley Furniture Homestore and Carol Culler was the sales lady. So very nice and personable. She helped me with several coffee/end table sets and took time to look them up if they were in stock at the warehouse. I am a Veteran, she thanked me for my service, and I made the purchase. She told me she has been working at the store for 10 years. You can bet when I need anymore furniture I will contact Carol, a super person I would rate her above a 10!!
Daniel was most helpful and patient. He showed us everything we wanted to see and gave much needed direction with his experience. Thank you so much Daniel!
Kate was Awesome! She was not overbearing and simply let us lead in the direction we wanted to go. She was not concerned with price or pushiness or anything like that. She made us very comfortable. We didn't plan on buying, but she took plenty of time with us until we found exactly what we wanted. She was exceptional and I would certainly go back to the store because of her and her professionalism
Mackenzie (and her partner) were terrific. I don’t like to be pressured and neither of them did that. They both have fantastic personalities and were very helpful. Mackenzie explained everything and answered all my questions. Pleasure to work with her.
Carol had greeted us promptly with a smile. She was very attentive and gave us great service! Very satisfied with our visit to the Ontario store.
Austin was amazing. He was was so helpful. I was trying to purchase some furniture for my mother in law and living out of state I couldn't be at the store. He walked me though the inventory on the phone and gave me item numbers to look at. He was very patient and helpful. Go see Austin. And he's a veteran btw. Thank you for your service Austin.
Kate did a great job giving me plenty of options for what I was looking for.
Shelby did an awesome job telling us about the different comfort levels and features of the Tempur-pedic mattresses. We ended up buying one today. We felt very comfortable with her and we asked lots of questions. She was very friendly and informative. We also ended up buying a sofa and love seat as well.
Connie was very professional and helpful will definitely come back to her to make further purchases.
**Edit - After speaking with the manager, Sam, he was very thorough and extremely understanding of my frustration. I appreciate the quick response from him and the wonderful customer service! Thank you, Sam! I really wanted and tried to give Ashley a chance, especially with the challenges of Covid. I work in the healthcare field, so I am more than understanding when it comes to wait times, delays, etc. I ordered 2 power reclining couches on December 6th and still have yet to receive them, now this would be fine if I would be kept updated on these delays. But, I have not been getting the monthly email updates that are promised to be sent and when I call into the store to get updates, the employee is unable to look up my order and tell me anything or they say it’s still in the 3-5 month timeframe, which it’s more than that now. I have been nothing but understandable so far, but I’m really irritated now. The same furniture that I ordered now says that it can be shipped in 8-14 weeks online, I’m on week 25. I’m hoping this will get me some answers, because I haven’t been able to any other way.
Absolutely wonderful experience the staff was amazing and Kate that help us was wonderful and very helpful and went out of there way to make our experience pleasant.
Kate was amazing!! Was very helpful and informative. Made sure we were happy with what we decided. Very satisfied!!
Candace was nice help full sales rep and help me to save 💰.
Mackenzie was very helpful to us in finding our bedroom set and suggesting items to go with it!
My sales girl was very professional very knowledgeable and was as sweet as she could be thank you very much Bliss Carroll and I'll definitely be back to see you again
I always shopped at another competitor until recently. I purchased a recliner for my mother on line and we are very happy with it. This time I went to the store and was greeted by Shelbi Shreve in Ontario, Ohio. she was very helpful. I decided the next day to purchase a recliner for myself. I called Shelbi and she was GREAT! I am very thankful for her help.
Shelbi was amazing. She clearly knew about the products and knew how to sell the furniture. She was very friendly and helpful. It was very fun day to purchase my new furniture. Ashley Home Furnishing will be my go to place
Candace was extremely helpful and very knowledgeable. She showed us all of the furniture she thought we’d like and ended up finding us the perfect furniture for our new home. We cannot wait to work with her again.
Great service and great guy
Sales Assistant Carol was over the top helpful. Probably no doubt the best retail experience ever buying furniture. Carol I will see you soon to make additional purchases!!
Spectacular staff!!! Terry was wonderful in how she interacted with my teenage son (that's who the bed was for). Very knowledgeable and not pushy. I actually walked in just looking because I thought it would be too pricey however I found out they are locally owned, things are made in the USA and they are family owned so I'm willing to pay extra which I don't feel like I did. Wonderful experience! Thank you!
BC was very informative and listened. I will recommend her to others.
Mackenzie was very helpful with us. She let us know exactly what to expect and when we will get our new furniture.
Candace was great! Ask for her when you visit the Ontario store. She was honest, friendly and easy to work with, without feeling pressured to purchase.
Kate was excellent. Very friendly and helped us so much. Would recommend her and Ashley Furniture to everyone!
Carol was very sweet, very professional and showed me all the options that was available to me. I would recommend the store to everyone. Thank you so much.
Answered all my questions very polite and patient
Mackenzie was very helpful in finding our new couch! She was very friendly and caring!
It was amazing to work with Carol and Sam...super comfortable, no pressure...made us feel like family...helped us out a ton. Thank you both! I'd recommend them to anyone!
Kate was very helpful in assisting me to find a couch and loveseat today. She helped me to find the furniture that will meet my needs, is comfortable and will look so nice in my home.
Very friendly and very easy to deal with
Thank you Mackenzie Charlton for all your help in getting us a new couch, all the details of a sectional to add what we wanted, and to fit perfectly in our home!! We are so happy with our purchase. And thank you for the help in getting the perfect pillows for the couch to match and add color. Will definitely be back
Brennin was absolutely fantastic to work with !! Discussed all options and provided great advice.. highly recommended him when shopping at the Ontario store.
Austin has been so helpful!
Kate was a great help on finding the right desk that I need. Her personality was fun and energetic. It seems like we can talk all day!
Shelbi was helpful. I have been having some back issues and she listened intently to what I was looking for. She also uses the products herself.
My Sales Consultant is Michael Montgomery. Michael was very professional and informative about my purchase of a reclining sofa, loveseat and chair. He will keep me updated as to the delivery date. Michael made my purchase a very pleasant experience. You are very fortunate to have him representing Ashley Homestore.
Michael M. was our sales consultant. He was wonderful! He was very knowledgeable about the furniture that Ashley has & he was awesome to deal with. He answered all of our questions. He did not pressure us into buying, although we did buy something.
Michael M was very respectful to my husband who served in the Marines. He helped us get the product we were looking for and gave us and Excellent deal on our new dining room table.
Shelby was very nice and helpful in helping me order a dining set . She is very knowledgeable and efficient. I would recommend Ashley Furniture to anyone. Prices are reasonable and quality is great! Ashley Furniture is my 1st choice for furniture shopping.
Terry was amazing! She was super friendly and very professional. I would highly recommend buying from Ashley Furniture store because of how easy she made this experience of buying furniture.
Very good service and very knowledgeable!! We will definitely be back!! Mackenzie is great!!
Super sweet and helpful, great recommendations 10/10 experience
Mackenzie was a joy to work with. She knew the products very well and was quick with the paperwork. We will return in the future for more furniture. Thanks!
Nice furniture. Amazing service!! I recommend looking up the price online before you go to the store because they will match the price.
We ordered our furniture in April. Still have not gotten it. Forced us to buy a mattress pad we didn't want and a service plan for 700$. Do not go here. 😒
BEST SERVICE EVER experience excellent lot more to say all good. I would recommend Ashley Homestore Mansfield to anyone. Thank you Ashley.
Excellent
Jordan was amazing! Not only did he answer my many MANY questions the first time I came in, but he had helped me purchase the loveseat of our dreams! He’s amazing and I’d recommend him to anyone purchasing furniture!
Can I just say my husband and I really enjoyed working with Carol, she honestly was a true sport, it took us awhile to decide what we wanted and she waited patiently as we searched the entire store! Lol! If you want to buy, definitely go to Carol she was the best! We will be back in the near future to redecorate our 2nd living room, and we will be searching for Carol again! Thanks so much Carol for all your help, we appreciate you! ❤😊 Brian & Kim Rinehart
Candice was is a great sales person. Loved her. She was very personable . Found another Rottweiler lover.
They were patient in helping us find what we were looking for while accommodating our kids being wild.
Candace was great to work with. She was very kind , knowledgeable and accommodating.
I had the pleasure of making an " over the phone" purchase, which was handled by a gentleman named Austin. I had an app problem with an online purchase and I phoned the store where I spoke to Austin, who in turn, completed the purchase by phone. Thank you Austin.
Aubrey is awesome!! He was infinitely knowledgeable, helpful, and respectful during our visits today and yesterday while my boyfriend and I shopped for new living room furniture. It was great to have an extra set of eyes and an extra opinion from him while we picked everything out. We are eternally grateful for his help and can't wait to get our new furniture!
Had no furniture you could buy why even be open....and very rude
We had an amazing experience when we went to your store. Michael Montgomery made us feel welcomed as soon as we arrived. He was very understanding and conscientious of what we were looking. He went above and beyond what anyone else would have done. I will definitely be back with any future needs.
All the furnishings were beautiful, the staff were very friendly and Carol was the best!
As soon as we walked in we were welcomed, I had made an appointment ahead of time. Kate was very helpful and patient with us. She showed us several pieces of furniture. We made our decision on an awesome reclining loveseat and she took great care of us. We will definitely be going back and asking for Kate!
The staff is amazing. I have been waiting 7 months on my furniture and they have been more than kind to me. It’s ridiculous it’s taking so long but the staff has done everything they can to help ease the stress of the wait. They have made sure I’ll be a repeat customer ❤️ Thank you 🙏
Kate was wonderful and helpful. Ashley has a great selection of furniture and we continue to go back.
Austin was able to help guide us in the direction of a couch that truly fit what we had in our minds. He was very helpful when it came to the payment process and the options we had there as well! Overall couldn’t be more pleased with the professionalism and know he showed...
Carol Culler is just the best! She has been our salesperson for several years now, and we always look for her when we are shopping at Ashley’s in Ontario. She goes above and beyond to help her customers find exactly what works for them and she is very knowledgeable about all the products!
Carol is amazing! She’s been awesome to work with over the past six years! I’ve purchased a bed, nightstand and dining room set from her. I’ve never had a less than perfect encounter with her. Kudos to Sam for supporting her and being able to not stand in the way of her greatness! She is definitely the STRENGTH of the team!
Loved that she let me browse quietly in my own and then met me when I was ready to buy. I was in and out in no time. Was very knowledgeable.
Friendly, knowledgeable, listened to my questions and got the answers for me, made buying a new recliner a good experience and making me a returning customer. Thanks.
I wasn't able to make a trip out of town today so I contacted Carol about getting a dresser to add to my bedroom set that I purchased at Ashley 2 years ago. She was awesome! She is so enjoyable and fun to talk with. She accommodated me with everything I wanted so I could purchase this dresser. I love Ashley furniture. Thank you Carol!
Ronnie did and amazing job helping us choose the right furniture for us! He was extremely informative and kind. Highly recommend working with him!
Kate was very helpful and friendly as I was in search of a dining room table.
Went into Ashley's furniture to browse but ended up buying a few accessories. The young sales lady Candace was very helpful and knowledgeable. I definitely would recommend. EXCELLENT CUSTOMER SERVICE..
I had a great shopping experience at Ashley HomeStore in Mansfield, Ohio. My sales person, Kate made the time I spent at the store enjoyable. She was very thorough with her explanation of the features of my purchase, a new bed. She answered all my questions and was very friendly and professional. I will recommend Kate and her store to friends and family.
Candace was fantastic today helping me to find what I was looking for.
John was extremely helpful and friendly. He walked me around the whole store and, answered all my questions. He even walked me back to specific items and showed them to me again. Great customer service. Thank you.
Aubrey was wonderful, took his time and did not push us into anything. Not your typical salesman. Highly recommend!
Very nice store and fantastic staff with a wide selection of furniture.
When we walked into the store he walked right up to us and asked what we needed help with. We have walked into other stores and no one stopped and asked if we need help. He walked us around the whole store and showed us what we was looking for. He was very knowledgeable of what we were looking for and had no pressure at buying the item.
Kathryn was AMAZING!! She was so funny and she was so helpful !!!! I’ll definitely come back to her !
Mackenzie our sales rep. was very helpful and nice. She was knowledgeable about the furniture and the pricing/financing. She made the furniture buying process so much easier.
Carol was so helpful in searching for what I wanted. I felt no pressure to buy too soon. I would recommend Carol to other customers. Kudos to Carol!
I went there today with my family to purchase a sectional. My sales associate Michael was awesome. The staff at the store was very patient and kind with my young children who were also very excited to try every couch in the store. All around a very pleasant experience. The prices were also very reasonable.
Austin R. Was extremely helpful nice guy from the moment I walked in the door with my family helped me get a couch and loveseat picked out and I was on my way. Will deff recommend to others.
Extremely friendly staff. Willing to help out in anyway possible. We will forever be loyal customers to Ashley Furniture in Ontario.
She did a great job. Very professional and knowledgeable. Stayed close but not intrusive. Great experience, great purchase. Thank you.
Great Prices & Friendly Customer Service!
Aubrey was so polite to my husband and I. He took time to explain process of everything including storing our furniture until we were ready for them and getting our loan. My husband is disabled, the first thing Aubry did after introducing himself and greeting us, he got my husband a wheelchair. Clean place with beautiful furniture. Highly recommended.
Very nice experience. Carol greeted us at the door and was amazing in helping us find exactly what we needed. We will definitely be going back for our next home purchase.
Kate was amazing! Not pushy about payment plans and was very easy to work with!
Awesome! Stayed after closing to accomodate us. Thanks so much!
Very friendly, and helpful service. Highly recommend.
Ms Brittany was AMAZING. I told her what I was looking for and she found it on the snap! Even what day to come back for the sale. The purchase financing was, efficient, quick & always a great experience. Thank you again 🥰! I'll definitely be back for more or employment 😂
Shelbi was extremely knowledgeable, friendly and not annoyingly pushy, as we have experienced at other stores. Paperwork for the sale was completed very quickly and efficiently. We'll be back!
Makenzie was Super friendly and helpful and very patient with us I would definitely recommend her if you are looking for furniture
I had shopped online at first and went in and Shelbi took me to exactly to what I wanted! Gave me the deal from online and was upfront and honest about everything! Thank you shelbi for making our first furniture shopping experience amazing!
Kate did an amazing job knowing what I needed and let me know if the deals coming up. As a veteran I felt very humbled as Ashley Furniture recognizes veterans. Thank you Kate!
Shelbi helped me get exactly what I wanted for the best price possible. I really appreciate how easy it was and can’t wait to take delivery.
Great people love the selection they had I can't wait to get my stuff
This is our second purchase with Mackenzie and we will definitely be back to her for our next purchase!!
Wonderful sales staff. Excellent description of products. Attentive to our needs and our budget. A very happy customer.
Mackenzie was very professional & thorough and very friendly.
Michael was outstanding. He was extremely helpful and very professional.
The associate Mackenzie was so very helpful and very straight forward. She made sure we got the best deals and was able to help us get financed. She can have my business anytime she was amazing!!!!😊
Makenzie did an amazing job at giving us options, info, and prices for our different needs. We would definitely work with her again. She was so knowledgable and very easy to work with.
Terry was very friendly and helpful and answered all my questions .Thank you Terry.
Carol was very helpful without being pushy. She also was so sweet and offered us drinks. The peach wine was delicious! We left feeling confident we picked the perfect sectional!
Shelbi helped us today and she was great! The first sofa and recliner set we picked out wouldn’t be delivered for 3-5 months and we needed one sooner than that... so she looked up some stuff and set us up with a set almost exactly like the first we had picked out, but we actually ended up liking more and we will get it within a couple weeks or less. She explained how to clean the set to us very well and got us set up with the warranty plan which is a great deal. Thanks Shelbi!
Carol was extremely friendly and walked us through the entire process of buying our first new sectional! She really put emphasis on making yourself at home on the piece to ensure it was something you would love in the long run. The entire process was painless.
Great experience, great deal!!
Great experience highly knowledgeable and very friendly and helpful
Mackenzie was very helpful in selecting a adjustable bedframe and mattress for my seriously ill husband. I appreciate how she helped me stay in a budget I can work with. Thank you Mackenzie !!!!!
Mackenzie was very friendly,knowledgeable, and helpful I was very pleased and satisfied with my dealing and purchase today @ Thank you Mackenzie.
Aubrey was a great help! Best salesman I've met, he explained every option and detail. He was great in helping find the perfect things for my living room.
The staff at Ashley Furniture are wonderful. Terry really did a super great job working with my mother. Bringing Sam back as manager is great idea.
My consultant shelbi was very polite, gave me room to look around and helped me when needed. Love my new tables. Over all had a great experience here. Although it sucks waiting 3-4 weeks to get your stuff.
We had a fast, easy experience at Ashley home store. Went in to look for a sectional, found one we liked and Michael was such a great help and made the purchasing process super easy.
Great customer service.
Carol was amazing. The only business card I ever kept.
Initially the ordering process was great...staff very helpful. After waiting a few months I tried to cancel the order. I was told all sales were final even though I had not received my order.....it was paid in full. I am now in my 4th month of waiting for order. I called to check on the status of order I am still waiting with no definite date of arrival...only to be told.... well, we gave you a 6 month time frame of possible delivery . I urge anyone wanting to buy.....if they have it in store I say yes. If you are ordering online do not order...all sales are final and you will more than likely be waiting many months.
Kate was very informative and easy to work with. Helped us get started in our new home. However we were disappointed by the way we were treated by the manager. Wanted us to buy a mattress cover. When I said I already bought one along with sheets and a quilt he stated that the warranty was then invalid. Threw his arms up in the air and walked away. There were no movers in the store and our sales associate and the manager were supposed to help load the mattress and foundation into our truck. The manager did not come and help two 60 year olds and Kate. We just bought a vacation home across from the lake and unfortunately will not be returning to finish furnishing it.
A big Thank you to Mackenzie , You made our visit and purchase of our new living room set easy .
Chandler was great
This place is amazing! Furniture is great and the entire staff are absolutely friendly. They Have become more like family! AUSTIN has helped us with many purchases! He’s been a blessing!
Had a great buying experience with Aubrey. He gave my wife and I plenty of time to browse on our own after greeting us and offering us refreshments. Then answered all questions we had and pointing us in the direction for a sectional that would fit our families needs.
I did a lot of research before making the purchase and going in store. Terry welcomed me, listened to my needs and made the purchasing process so easy. I look forward to my new bed being delivered and getting better sleep! The whole team was awesome! Very personal and caring.
Aubrey was extremely helpful and the entire experience was pleasant!
Mackenzie was welcoming as i walked through the door..she ask if i needed anything and i explained and she directed and assisted me through the store, her personality and personal connect was very nice... very knowledgeable of everythinf i had asked ..keep up the good work
Everyone was extremely nice from the second we walked in the door, but not pushy.
Austin was extremely helpful! Very knowledgeable about the products!
We went in to Ashley Furniture to look at lamps for our living room, salesman was Great, didn’t keep bothering us while we looked around the store and at one point they offered me a Bud Light while we shopped...of course I said Yes and we left with a pair of Lamps!
We bought a dining room table and server in Ontario Ohio. We didn’t really know what we wanted and Kate helped us narrow down what our wants really were. She asked us lots of questions to see what direction we needed to go. She showed us how the table extension worked and was very professional throughout. Kate is a true Sales person which made our purchase that much easier.
Real good
Great experience with Kate in the Mansfield store. Attention to detail and follow through is very appreciated.
I continue to return! Great service always.
Tim was amazing Helping us find the perfect chair for my mom for her birthday !!!!
Mackenzie did a great job and was very professional. She knew exactly where the set I was looking for was located in the store.
Shelbi was amazing she really was a huge help and she was also very kind. Shelbi helped us to choose the right bedroom suit and dinning room table and a side table and also a coffee table and also the right mattress for our bedroom suit. I absolutely love shopping at Ashley home store in Mansfield Ohio and we will be going back to purchase our living room suit next thank u everyone for your help🙏
Carol was very helpful and friendly. She answered all our questions.
Kate was absolutely the best to work with...she and the management there are wonderful and met all our expectations... we are already talking about our next project and will definitely return to Ashley.
Terry was fantastic, we’ve never felt such individual attention and attentiveness. Ashley furniture really takes care of veterans as well. Was blown away when she offered us a beer or wine while we waited for her to write up the sale! We will, without question, shop there many times in the future!!
Michael was very professional and polite. He did everything he could to make sure we were getting the best deals. I will return in the future.
Carol was excellent salesperson. She is a lot of fun and did not put any pressure on us to get a sale. Thanks for a good fun experience. We love the furniture. Thanks
Very helpful in choosing what was best for our needs and budget. We will definitely be back!!!
A lot of beautiful pieces and some great accent nick-nacks. Friendly, but somewhat pushy staff. Still got a pretty good deal on a recliner.
My sales rep was Aubrey..I highly recommend him. He is very professional, personable and will help you figure out exactly what you want and need. Very knowledgeable!
Kate was great! She bent over backwards and thought outside the box to try and help me find what I was looking for. Although I did not end up buying "everything" I was looking for, it was not in Kate's control.
Fairly good collection of home furniture at reasonable prices.
We were able to get new furniture today. Kate was awesome she is very personable.
Great customer service!
McKenzie was so great she knew what I want and made me so happy
Great service with no BS. No matter were you go vivid is delaying deliveries and or manufacturing. So they tell you and actually show you that your going to wait some time before you receive your furniture. Price match with no hesitation and just real friendly service. I should have just went there to begin with. Now I know and will let family and friends know as well! Thank you Ashley team!
Aubrey was awesome, helped me out tremendously and was also very knowledgeable......Thanks alot, cant wait for the bed to arrive!
Shelbi is Awesome! She listened to all of our needs and expectations, which anyone that knows me knows that my expectations are very high. She found us exactly what would be the best fit for us. She did not rush us or push us to buy something that wasn’t a good fit or that we weren’t ready to buy. Her knowledge is valuable and such a help to make sure that we got exactly what would work for us, and would accommodate our home, family, and pets. I appreciate her attention to details and that she listened to us. She is honest, and she kept us up to date on the delivery. I will be a repeat customer. All of the staff was very helpful and courteous, Thank you!
Wonderful experience. Joshua was very helpful but not hovering. Shocked that they offer wine and beer. That was a nice touch. Now hopefully delivery time is what was told and all will be great. Good experience over all
Carol helped us out from start to finish. She was patient and kind throughout our visit and purchase. Thanks Carol!
Very nice employees The manager and salesman were very helpful and went the extra mile for us...great place to shop!!
Shelbi was extremely helpful throughout the whole experience! We changed our minds many times and she was more than happy to listen and help come up with ideas. I would definitely recommend her for future customers, as I will ask for her the next time we are in need of furniture!
Carol was amazing! She helped me and my husband find exactly what we were looking for and allowed us to look around patiently. I will definitely comeback
Kate was great!!! She was so helpful in helping us pick out our new sectional and explained a lot about the manufacturing of the product. I will definitely be a repeat customer, and I hope Kate will be there to assist us again. THANK YOU Kate and Ashley Home Store.
**update*** originally we were so happy with this store... However it's going on 7 MONTHS and still no couch! We also don't receive monthly updates anymore. And still have no idea as to when our couch may be delivered since that date just keeps on Changing and getting pushed back with no actual reason or real end in sight. I'll update again IF we ever receive our couch or are forced to cancel the order* Shelbi was fantastic! She was very kind and knowledgeable and answered all our questions. She was completely upfront and honest about the delivery timeframe and explained how come it could take up to 6 months (covid issues) She also knew exactly what couch we were looking for just by the name! And was not the typical pushy salesmen. We're very pleased with our purchase and with the service!
We’ve shopped at Ashley Furniture before and continue to return because of the outstanding customer service and the utmost respect for military members (which includes our family). Yesterday was no different and Kate went above and beyond to make sure we knew the fine lines and details of our new bed and frame. I truly appreciate great customer service and Ashley Furniture is on the top of my list. Thank you!
Michael was very nice and knowledgeable. He answered all of our questions and wasn’t pushy. Can’t wait to get our furniture!
This is my second time ordering from Ashley Homestore in mansfield and it has always been great. My sales rep Michael was very professional and well mannered. Also, had the pleasure of meeting the floor manager Sam and he was a great dude and very understanding and more than qualified to help. A++ to everyone there that helped! John Marino.
Carol was very patient and just an overall joy to work with!
Mackenzie was a great consultant. She showed us several pieces and helped us find the perfect sectional for our home. She explained the financing process and made sure we were comfortable with the payment plan. Great and friendly service, couldn’t recommend Ashley furniture enough!
Michael Montgomery was very knowledgeable and helpful with helping us pick out a living room set. He gave us time and space to walk around the store. I did not feel pressure for a sale in the least. When looking for furniture in the future I will definitely contact Michael.
Sam and Shelbi were a pleasure to work with. They didn't pressure is at all, rather they gave us honest opinions of different pieces of furniture that we were considering regardless of price. Great buying experience!
I love this store and would recommend anyone to go there for furniture! My sales lady, Brittany (Mansfield, OH store), was amazing.
Shelbi was amazing! She offered me wine while I looked around. Not only did I end up leaving with the furniture set I loved but the accent chair which was not included in the set. She pulled some strings, and got her manager to approve extra discounts. I was able to leave with everything I wanted within my budget! She was so nice and very helpful and knowledgeable. She was also upfront with my about the shipments being backed up and that it could be a while before the furniture was delivered.
Carol was very patient and thorough in showing us all that was available in the style and finish we were interested in.
Great furniture store and staff friendly and patient and helpful. Thank you to my salesperson your awesome.
Picked our living room furniture on line went in to store to see it in person they gave me online price - paid and walked out in less then 15 minutes . Now hopefully doesn’t take 5 months to get it😫
Kate is a great salesperson. She went out of her way to help. She is amazing.
Very pleasant, knowledgeable, helpful. Would refer friends.
Aubrey was very patient, and I was in and out in little time!
Salesman was very nice and knowledgeable. Good selection of recliners in affordable price range. Found a really nice chair at a good price.
Purchased two couches and a recliner during their Labor Day sale. Wasn't told until after we paid that the items wouldn't be in until early November. We were then given an update that furniture wouldn't be in until mid December. Got another update that pushed it back until early January. Contacted them again today and now they say early February. Keep in mind they have received full payment and have had my money for going on 5 months with no product delivered. There has been no offer to refund even a portion of the money they have of mine. Buyer beware! I understand Covid has caused delays, but 5 months is ridiculous.
Aubrey was literally the greatest! He was very cooperative and friendly. I will definitely be going back to Ashley Furniture for other furniture needs.
Bought some new furniture today. Had the pleasure of Shelbi helping us. Very nice young lady. Thank you for the help.
Shelby was very helpful during our visit an with the purchase of our new kitchen table! She was very friendly an outgoing.
Austin at Ashley was very helpful throughout our furniture buying experience. He was upfront about what to expect and responded to emails in a timely fashion.
My sales person Shelbi was great to work with, as well as some of the other staff. She was knowledgeable and asked good questions that helped me make the best selection for me. Others were helping locate pieces throughout the store for me to see. Good experience.
This is a very nice furniture store! Brittany was really helpful and willing to work with you to get you the best price! I would definitely recommend this store to anyone looking to buy furniture. I will be back!
Very friendly and knowledgeable staff! We aren't happy with our purchase...but to no fault of theirs!! It was my choice to buy what I did, and be sure to purchase the 5 year warranty! They will fix you right up with any rips, tears, stains. Etc! Even if caused by kids or animals! Worth the extra $$!
Carol Culler helped us order a powered couch and loveseat. She was super helpful and very knowledgeable about the products and warranty. She was a pleasure to work with. Would definitely recommend her and the store.
Very helpful and informative. Great customer service.
Excellent customer service! Aubrey was friendly, competent and just fun to hang out with. We are extremely satisfied with our purchase and look forward to working with him again.
Easy experience, very nice store
My visit at Ashley furniture was good. Mackenzie was incredibly helpful and went above and beyond in her duties to help us make a decision. She was polite and knew the product lines very well. I would recommend this location and Mackenzie over and over.
Great service! Austin our salesman was very knowledgeable, friendly and a pleasure to work with!
Shelbi did a fantastic job helping us out with the purchase of our tempur pedicure king size bed, along with living room couches. I would highly recommend her to all!
Great experience my sales woman was very knowledgeable and managed to be there for any questions we had but not hover or pressure us. HIGHLY recommend for a fantastic shopping experience.
Austin provided us with a great selection of furniture to choose from, tailoring them to our needs. He provided a great amount of knowledge of each product making it easy for us to make a decision.
Mackenzie was very friendly and knowledgeable. Great place to shop!
McKenzie was amazing! Being close to our age she gave us real and honest answers. She could get on our level of understanding with our process which was great. She’s very spunky and easy to talk to which makes it so much better. We weren’t afraid to ask or say anything when it came to our purchase. :)
Had a great experience with Austin. Very helpful and knowledgeable. Not a pushy sales person. We'll be back
Carol was great! Super helpful, never pushy, and willing to go above and beyond to make our experience a good one.
Shelbi answered all questions we had. Very professional. Actually knew what she was talking about.
Brittany was very helpful and knowledgeable.
Very pleased with service received, made purchasing furniture easy, Thank you
As first time couch buyers, michael was so helpful and explaining to us the different types of materials for each couch we looked at and he helps us rearrange numerous pieces to find out our right fit for our living room. Great experience overall!
Mackenzie was great, only issue i had was no one helped me until I approached a manager.
The employees were very friendly and knowledgeable in accommodating our wants. I would highly reccomend anyone to go to this store for any of your furniture needs!
Thanks so much for helping me find my beautiful bedroom outfit. I will enjoy years of comfort n relaxing time in my bedroom. Thanks again KarenPlott
Very friendly and helpful
Terry was very very nice person she made me feel like I was at home. Great job.
Recently we purchased a bed from Ashley’s in Mansfield! We have purchased THOUSANDS of dollars from this store! When we went in and we’re ready to make a purchase they started question us about when the credit card was first used and what we bought etc! A manager walked over and requested to see the ID associated with the account and they went and put It under a black light to confirm it was real! Then when the manager came back he proceeded to tell us that we had to put a down payment on the bed to purchase it with our credit card! Then I quickly came to realization that they had assumed we had stolen the credit! They continued to question us about the use of the card until the purchase was over with!! The way that they acted towards us like we were criminals was INSANE! I will NEVER EVER in my life purchase another thing from this store! They 100% racially profiled us and decided before we had even spoke with them that we were stealing!
We came into Ashley furniture looking for a couch loveseat chair we just weren't quite sure what we wanted. Aubrey greeted us at the door and let us know he would be around if we had any questions as I had been there previously and wanted to drag my husband through the store. Seriously, Aubrey was great he is polite, helpful and very informative. We were not pressured at all simply were given facts and those facts made the difference in our decision. We ended up buying an all-leather couch and loveseat. The quality of the set and Aubrey's description and information of the set is what sold us. Please know we will be back again when we need something due to Aubrey's excellent customer service, genuine concern in regards to what we were saying as well as just a wonderful experience. We had not planned on buying that day we went in, but are so glad we did and are looking forward to the delivery of our purchase. You have a real gem in Aubrey. He represents Ashley furniture and we know you must be very grateful to have him on your team. Many thanks, Jack and Sherma LeVeck.
Carol was very friendly and detail-oriented which helped tremendously with ordering furniture.
McKenzie was awesome, I apologize that I called her Lindsay all night. It was a no pressure experience and we were able to find exactly what we were looking for thank you so much for lunch for my little ones. It was really interesting how the whole staff even sales men and women that we weren’t working with were very nice just an all-around family oriented experience. Thank you so much! You all definitely care about your customers!
Love this store!
Makenzie was very friendly knowledgeable. I Appreciate his help.
Had a very good experience at Ashley HomeStore. The representative, Michael Montgomery, was very helpful and knowledgeable. He was not being a pushy salesman at all. He genuinely wanted to help us find something that we would be happy with. I highly recommend shopping at Ashley HomeStore, and ask for Michael!
Very thorough and friendly. She made sure to accommodate all of our needs and preferences. Would 100% recommend!
Excellent customer service. Carol was awesome!
Great customer service And Hospitality! Thank You!!
Michael and Brittany were very helpful! Quick and easy process!
We are very happy with the whole furniture shopping experience at Ashley Homestore. Austin is a very knowledgeable salesman who listened to what we wanted and helped us greatly.
Very nice girl.was very happy with the service she was offering.thanks so much.
Mackenzie was a great help!
We were very pleased with the service we received today at the store. She showed us what we asked for. She was very helpful and told us about the Ashley furniture. This is the first time we even looked at Ashley’s furniture. We were very impressed with the product . Can’t wait till it comes!!
Tim is a great salesman! He really listened to our needs and offered a variety of choices for our living room needs. He provided us different opinions until we found the perfect fit for our room size and decor of our house. Great customer service!!
We are a very happy with our experience at Ashley Furniture. Austin Roberts treated us very well and was thorough in explaning all the facts about the tempur pedic matresses. He was very personable representative for the company.
Brittany & co. provided excellent informative service!
Austin did an amazing job. Didn’t try to sell me anything I didn’t need. Would definitely recommend.
Ask for Mackenzie. She's an awesome sales person. Very personable and helpful.
Very helpful and informative. We were able to get what we needed in a fairly quick transaction. We were greeted very nicely.
Great service, and we were able to get everything on our list all in one place! Terry was fantastic and made us feel right at home! Will definitely be back!
Austin did a great job showing us sectionals and giving us options to find exactly what we wanted.
Carol was super nice helping me decide on lamps. She was not at all pushy like a lot of sales people. I will definitely ask for her again.
Always a great experience very friendly and helpful staff
Ashley Charlton help us select our furniture. She was very knowledgeable and capable. I would definitely recommend her!
Ashley HomeStore turned out to be exactly who we needed. The saleswoman was honest and forth coming, she didn't pressure us or hover over us in the least, but was right there to answer our questions. Super sweet! The store policies and guarantees were spelled out perfectly. I especially appreciated how the store displayed and honored our servicemen and women. The store manager was gracious and thankful and all around deserving of his position. Thank you Ashley HomeStore we will recommend you to everyone.
Salesman did a great job convincing me the furniture was coming sooner then they thought. I keep getting the run around when it might be here. Extremely disappointed with the customer service. They didn’t care what so ever when I asked if they had any idea when my purchase was coming from 11/7- still not here and they can’t answer when. They simply said sorry it’s no refunds and it will get here whenever it does.
McKenzie was very helpful answering any questions we had, while at the same time giving us space as we looked at around at various sofas. We really enjoyed working with her!
Shelbi at the Mansfield store was very pleasant to deal with, made an effort to find out my preferences and helped me find what I wanted. The offer of a glass of wine was a lovely extra. And I had a substantial gift certificate that had expired 3 days previously that was still honored and that made the whole experience extra special. I have always had a good experience at Ashley store.
Mackenzie was great. Very helpful, friendly, and knowledgeable.
Tim made buying a breeze. No stress, no pressure, just a smooth transaction. Overall it was a great experience.
MacKenzie was very knowledgeable about the funiture and very personable. She helped us choose a 3 pc living room set. If she was unsure she seeked the answer from another.
Michael Montgomery was very professional and friendly this morning when we visited Ashley Furniture. He asked the right questions and was able to show us exactly what we were looking for. In fact, we bought the first sofa he showed us. We had a very positive experience and will return in the future.
She was very helpful. I explained what I had at home and what I had in mind and she was very knowledgeable in what I was looking for. The sofa she suggested will work out very well.
First time visiting Ashley Homestore and definitely would go back! Aubrey was absolutely amazing! He was very knowledgeable on all the furniture and helped me find exactly what I was looking for! Thanks Aubrey for a great shopping experience!
Carol was fantastic!! Thank you Carol!
Kati was very good and patient today at showing us all our options. We were able to make an informed decision that was good for us and our budget.
Good help. Very knowledgeable of products
Ordered furniture in late August. They said all was in stock. Was told mid october at latest for delivery. Then they said early November. Now saying 3rd week of November. So far nothing I have been told has been accurate. To get updates we have had to call them multiple times as they have not seemed to be able to call us back. Very unhappy.
This is my second couch that I have purchased from Ashley Furniture and am very happy!! Aubrey was great today with the sale! Very welcoming, professional, and great customer service!!
As always great service and great selections.
McKenzie was a pleasure to work with. She helped us find everything we need and made us feel like family. Thanks again
I had a great experience here. We went in looking for a sectional, found a 2 piece set and loved it, but we were asked if we wanted everything from a budlight (I took one) to water (she took one) At first, a manager was the one helping us, ultimately we found Austin Roberts who was an absolute pleasure both in person and placing my order over the phone tonight after shopping around a bit more. I highly recommend this store to anyone searching for furniture!
Very pleasant and knowledgeable.
Shelbi was very helpful and awesome I couldn’t have ask for anyone better she is very knowledgeable about the Ashley products. I highly recommend her services and I’ll be back because of Shelbi!!!! Thank you so much!!!!!!
We had Aubrey help us at Ashley Homestore. He was absolutely a pleasure to talk to. Very knowledgeable in everything we looked at. I would recommend Ashley Homestore & you should ask to speak with Aubrey. Great experience today!
Great service!
Michael went above and beyond to help us find the right sectional. We tend to be very indecisive and he was so patient and explained everything to the fullest. We will only come back and see him! Thanks alot
Carol was very nice and helpful
I had a bad experience with Ashley furniture at a different location. I went to the Mansfield store with very low expectations and a less than optimal attitude. After working with Shelby my entire thought process and experience was 100% turned around. She was honest, patient and very helpful. Thanks to Shelby and her management team I will be a long term customer.
Carol always helps us to find just what we are looking for. She is patient and vary caring. We love to come in knowing we have someone who we trust! Thank you for everything you do!
Perfect! Fast and Micheal was SUPER helpful!
Very helpful and explained everything very well! Great experience!!
Today my husband was well needed for new Recliner. Chandler met us at door. He was wonderful and knowledgeable. My husband found his Recliner. In no time we were driving home. Thank you Chandler for you service and helping us load our truck. When I'm ready for my new bedroom set. I will be looking you up. You were worth more than 5 🌟. There's no other place to go.
Shelby did a wonderful job. Thanks
Michael did a great job helping us pick out a mattress.
Carol was a great help. She gave us space and time to talk together and didn’t hover over us while we were making our decisions. She made it well known we could take our time and didn’t rush us. She was very informative about our furniture set we ordered as well. Definitely recommend shopping here for not just furniture, but decorating pieces too!
He's an amazing sales person love the attention to details
Ashley Furniture has horrendous customer service when it comes to delivery! Moving into a new home, we ordered 3 bedroom sets and a living room sofa set. We were told upfront that there would be a delay with the sofa. However, the sales person said that the bedroom sets were in stock and we were given a time frame of one month. That came and went and we received NO communication. This went on for 4 more months. After the third supposed delivery date that was missed, I asked why they never phoned with updates...that all communication was initiated by me. I was told that our sales person was a manager and that she didn't have time for such! When we finally had delivery of two beds (still waiting on third), there were only half of the bolts to put the one bed together. It took 2 weeks to receive those and then they wanted to schedule out 2 more weeks to complete that delivery and assemble! (We had paid the delivery upcharge for set up and placement of furniture). To top all this off, the sofas were delivered today. They ended up being left in our driveway and we had to move them into the house! The reason being... they were in boxes, making them too large to fit through the door and the delivery men said they do not unbox furniture! Unbelievable! We will never purchase another item from Ashley Furniture!
Austin Did a great job finding what we wanted knowing prices and making sure we understood everything
Very pleased with the service and information we received! The sales associate went over and above to make sure we chose the best product we were seeking. We’ll be back soon to complete our bedroom!
Love Ashley furniture store! We have purchased a reclining love seat and couch 2.5 yrs ago and its still in excellent shape for being a second bed to guests. Just bought a power recliner and I can't wait to get it home! The sales people are always ready to help as soon as you walk in.
Shelbi Shreve is a great sales person! The furniture is beautiful and priced well!
Carol is definitely a professional. We went to Ashley Home Store. We were looking for a sofa and a recliner. With Carol help we found the perfect set. She was awesome. Thank you so much for all your help. Janice
Ordered and paid for a couch and chair in the middle of June. Was first told I would get them towards the end of August, then it was the middle of September. It's the end of September and I still haven't received my furniture... I realize that COVID has slowed everything down, but this is ridiculous considering how much I paid for the furniture..
Shelbi was an amazing help! We were getting furniture for our first place and she was extremely helpful and sweet. The store has so much to offer and amazing prices!
Great experience with Ashley Furniture. Mom is a senior citizen and Mackenzie made her feel comfortable and at home while buying. Thanks so much.
Shelbi at the Mansfield, OH location was very helpful and went above and beyond to find exactly what I was looking for.
Vary pleased and happy with how we where taken care of... Mackenzie went above and beyond a great young sales person. THANK YOU MACKENZIE !!!! Well definitely be back to your store for are next purchase..
Michael at Ashley furniture was amazing! He helped us with everything we asked and spent hours while I made my mind up! I would definitely recommend Ashley furniture and Michael!
Aubrey is awesome! So helpful and straight forward. We told him what we liked and he made it happen! Will definitely return for more.
Austin was really helpful and did a great job meeting our furniture needs and do it in a genuine and kind fashion. I would recommend him to anyone! The store had exactly what we needed
Awsome experience ... great sales prrsonrl and exceptional clean store
Jordon is a honest non pestering salesman. He is truly an asset to your company
Aubrey was very experience and professional. Very quick and painless buying experience overall!! Gotta leave one star, there always room for improvement...
All around great customer experience! Awesome sales representative, friendly and knowledgeable.
Had a wonderful experience buying furniture today with the help from Aubrey. He's was very kind, experienced and answered all of our questions. I would recommend this store to everyone. Edit: was told my couch would take about 3 months to be delivered to my house. Almost 6 months later and still no couch and was told it was going to be another month! Somehow my dates keep getting pushed back furth and furth after they tell me just 1 more month. Cancelled my order and moving on to a place that will actually deliver a couch on time.
Carol is our favorite salesperson! She is knowledgeable about the furniture and she cares about her customers. Also, Ronny was polite and helpful when we picked up our furniture. I love my new furniture and accessories!!
Shelbi was very helpful when we visited the store. She gave us suggestions but wasn’t too “in your face.” We ended up deciding to wait a couple days and she was very helpful in ordering over the phone.
We had a wonderful experience while shopping at Ashley homestore! We were greeted as soon as we walked in and Shelbi was awesome! She helped us figure out just what we wanted and what fit for us without pushing high priced items on us! Will definitely be back!!
Michael was very knowledgeable about the products. He showed us the versatility of the sectional which led to us purchasing it that day!
We went in looking for a specific couch, and we quickly learned that basically everything would've taken weeks to months to be delivered due to COVID and labor day. Jordan was soo helpful to us in finding the perfect couch on short notice! And we couldn't have asked for a better price!
Carol our sales gal was super nice and very helpful and knowledgeable & friendly. Think Carol deserves A Ten Star rating!!!! So thnx so much had an awesome experience:)
This will be my 3rd purchase here. 100% recommend shopping at Ashley Furniture. Ask for Brittany! She was very welcoming and took the time to help me find a color and style of my liking:) cant wait to receive my new living room set!
Very good place to shop. The associates are very professional and courdious. Also the furniture is excellent
Brittany was very understanding , patient , and helpful with me in order for me to make the choice of furniture that best fit my needs . Very much appreciated her expertise .
Aubrey at Ashley Furniture made my shopping experience easy right over the phone. Answered all my questions, friendly, knowledgeable, and even called me back with updated!!
Brittany was so helpful. She answered all our questions and made sure we understood everything about the sale. We are going back we decided to purchase the loveseat with the couch we already purchased
Ashley HomeStore sales associate, Austin Roberts, was very helpful in sharing information and options regarding a new dining room table and chairs. My husband and I look forward to receiving our new furniture in time for the holiday family gatherings. Thank you again, Austin.
Brittany was great, very helpful!
Michael at Ashley's was amazing and easy to work with!
Pleasant salesman, fair price and quick service.
Shelbi was awesome! She was super helpful, and even entertained our 2 year old daughter for a bit.
Aubrey was very helpful with my purchase. He was honest from the start as far as delivery. I was very pleased with him
Love this store! Everyone is so helpful and the management is WONDERFUL! Also, keep your eyes open when you go in to the store, this accessories are always priced great! And they offer wine and beer on the weekends, great environment Ashley Furniture in Mansfield!
Great experience! Having a beer was awesome! Shelby was excellent.
We had a great experience here. We were heard on everything we needed: comfort, color and pricing! We are returning customers and will return again for our furniture needs! Thank you!
Austin was super awesome! He helped my husband and I find the couch of our dreams! He made the experience super easy and we would definitely recommend his services to anyone!
Great and friendly service! Austin was very insightful and helpful with what we were looking for and what we had to work with . Totally would recommend!
Brittany helped us out in ordering a lift-top coffee table and end table. The process was quick and easy and we added on the warranty for five years as well. Thank you for helping us out!
Very helpfull,knowledgeable, & pleasant to work with.An asset to Ashley Store.
I felt like I was allowed to browse without being pushed into a sale. When I needed help an associate was quickly available!
Aubrey was super helpful, professional, patient and kind. We spent several hours buying furniture for 5 rooms, price matching, comparing colors and looking at photos of the rooms. We highly recommend Aubrey for your salesman!
Jordan was great! Incredibly easy buying experience. Can't wait for our new sofas to arrive!
Austin was wonderful and easy to deal with. He got us all the answers in a short time and was able to work with us for over a week to get the exact items we wanted. Very happy and would recommend.
We had Jordan helping us and he was great! He was there to help but not pressing for information or rushing us at all. He was very knowledgeable about everything and was great with the kids. That was the first time I’ve been there and I would go back just because it was a great experience!
My sales person was very helpful and courteous took the time to understand what we wanted and then showed us our options
I was very pleased with how Ashley Furniture worked with me. Jordan was a wonderful salesman and they came through with quality service and furniture that ended up being exactly what I wanted.
Great sales team shout out to Megan
What a great place to shop for your home. Helpful sales staff and they serve wine or beer
Excellent selection of all kinds of furniture. We shopped several different stores, Ashley's had the best selection and very friendly, non aggressive sales staff. A+A+
Went there to purchase some furniture. A sign on the door ASKED for customers to wear masks. Was not mandatory. Clerk inside told us we'd have to wear one. We left and won't be back.
Beautiful butthewait on someone to help you is sometimes frustratingly long.
Went in looking for a cheaper bedside table. The worker who greeted us asked us our price range and we told her something on the cheaper end. After showing us one table and us still not being sold on the price, she said “We don’t sell cheap furniture here. Try Walmart.” We immediately left and will not be going back.
This is the absolute worst place to go!!! They charged our bank account several different times over the month plus, it took to get furniture!!! 😥. We NEVER will use a company that messes with our bank account like this. Sometimes more than once a day over the course of the wait!! AND the delivered the furniture and didn’t finalize the charges until the next day. Absolutely NO reason for ANY company to tie up, and have their dirty fingers in my money for over an month. DAILY!!!! My balance changed. The furniture is very pretty and arrived in great condition. But it’s completely void after all the hassle just to pay for our items. Horrible experience. Don’t waste your time.
We ordered a dining room table in early February from the Ontario location and were told it would be delivered sometime in late March. Late March rolled around and I still had not heard anything, so I checked with our sales rep. She said the warehouse was behind and couldn't give me a delivery date. So we called the store and asked for a manager to help us. He gave a phone number for the warehouse/shipping department and expected us to check on it. (Isn't that their job?!) When we called the warehouse they said it could be delivered in three days. If we had not made that call, we probably would still be waiting for the table to be delivered. Once it was delivered, they were unable to set it up (due to current pandemic). Understandable, but....we were missing three screws and there was a small piece of wood completely missing on one of the table legs. We had to replicate our own piece just to get the table together. I called and spoke to the warehouse about the missing screws and they said they would ship new hardware to us. That was three weeks ago - and we still haven't received them. The entire experience was completely frustrating.
Very good experience while purchasing our sectional. Was very easy and the guys who did delivery were great!
Brittany was so helpful and knowledgeable about everything we wanted to purchase. Great selection of furniture big or small!!
We had a misunderstanding earlier but their store got ahold of me immediately and were so apologetic and did everything they could to help me and I was both surprised and impressed. They r a great company and we will continue to shop there while we furnish the rest of our home. Thank u again.
We just got our new furniture today. Service was awesome and LOVE, LOVE, LOVE our furniture!!! With our tables and then furniture our living room looks like a million bucks!!!!!!
Love Ashley Home store !!! Delivery people were on time , polite and very helpful
Jordan was an awesome sales rep. He was very knowledgeable and made sure we understood everything. We are really pleased with our couch and love seat.
Nathan in the Mansfield store was absolutely fabulous to work with. He got me as many discounts as he could and was very patient with me. The Red Carpet Delivery team was also very experienced and expeditious. Very polite and courteous team of guys. Thank you all so much!
Extremely knowledgeable staff including details of materials, frame composition, furniture care, and general use/warranty. The delivery crew was great and had no problem delivering in the snow and ice on the second floor of a home. Truly great experience.
Happy with furniture we purchased. Came sooner than expected! Overall good experience.
Our salesman Nathan was excellent! We recently lost our house and needed to replace everything. He helped us pick the perfect bed and living room set. Furniture was delivered and set up just as promised. Will definitely recommend again.
Valerie listened to what we were looking for and helped us pick out what worked best. One piece of the sectional was backordered, so it wasn't supposed to be here for at least two more weeks. Everything arrived in about 25 days. The delivery guys were nice and made sure everything was where we wanted it, before they left. It's also wonderful that the shipping fee is waived for Military. Thank you!
Excellent customer service!
To be honest I got very nervous waiting for the delivery of my furniture. The price was so reasonable I worried that the sofa might end up looking cheap or be uncomfortable. Not so - it’s very pretty and super comfortable! Sales person was patient and friendly and delivery guys were just wonderful.
Do not get delivered. The driver is too ignorant to listen to owners of the property.
The selection was great and Sierra was super helpful!
I bought a couch and chair and i love it. I worked with Ebony and she was very helpful, even followed up after i had my furniture to make sure i loved it. She was great. The only reason I’m giving 4 stars is because it took so long to come in (was told it was because of the Black Friday sales and the holiday).
Good experience overall. Friendly people who know their job well and fantastic delivery service.
Ashley Home Furniture was very helpful in getting the style and color of sofa I wanted after liking the floor model features but not the color or style. It was delivered today and I am pleased with the delivery and setup. I will do business with them again!
All of the sales people were very friendly and knowledgable. This was a very good experience and I highly recommend purchasing your furniture from Ashley Furniture Homestore!
All of the individuals we dealt with were very patient, courteous, and kind. The only thing keeping me from rating a 10 was the amount of time I had to wait to receive my furniture. I was told mid December and it was very much late December before it arrived. It made the holiday more difficult.
Ashley furniture took great care of my family and I. The delivery only took a few weeks during their busiest season. The individuals who made the delivery were very professional and expedient. The biggest bonus is that this store honors US veterans and their families.
Great knowledgeable staff
Ashley Home Store have the best employees. They are professional, friendly, and attentive to your needs. The salesperson that attended to our questions concerning furniture such as livingroom, bedroom,dining room and office took his time with us to insure that we bought according to our needs and budget limitations. The delivery people were very polite and accommodating in setting the furniture in place. The office staff that tracked our orders kept us informed all the way. The best part Ashley's are very thoughtful toward military members both active and veterans.
Love the service and quality of my furniture
GREAT PRICES GREAT FURNITURE
Ebony is by far AMAZING! She provided constant updates as well as communicated afterwards.
I had a great experience with Ebony , she was efficient and things went very smoothly!!!
Ebony did a great job helping me place my order at the store. She was very helpful and friendly. She also did a nice job of keeping me updated as to my delivery date. The delivery men were friendly, efficient, and very respectful of our home. It was an overall good experience.
Had a wonderful shopping experience first time at the store. Ebony did a great job of answering all my questions, while educating me on today's design trends. After several weeks I returned and selected a recliner-rocker chair again with Ebony's assistance. Most definitely would recommend Ashley Furniture to all my friends.
I’ve never had a bad experience with the store. Everyone from ordering all the way to delivery and setup and warranty have been wonderful! Would recommend over and over again!
Thank you for a very easy delivery. Couch and love seat delivered on time, put together and checked that all functions were working. All in about 30 minutes!
We had a wonderful. Experience in the store everybody was so helpful and with the delivery of our kitchen table, the guy were so great. I am thankful to everyone who were So courteous me and my family.
Customer service it top notch. Quality of the furniture is top notch. I have bought four couches, a chair and ottoman, and a bed from Ashley and I dont regret I single purchase! Thank you guys!!
Paid 6,000 for new furniture they said it would be in and delivered today and still nothing Carol was the salesperson she was wonderful just can't wait for my furniture they lied about
Bought a couch from Ashley's the delivered and set it up just how I wanted it. Very pleased with my experience here.
We purchased our new couch from the Ashley Homestore in Mansfield and we we're beyond satisfied with our purchase as well as the help we had received. Sierra was an amazing help and we look forward to going back and making more purchases through her. She was very knowledgeable about the different couches that we had asked about and wasn't pushy or impatient as we were trying to making a decision. Overall it was a great experience and we live our new super comfy couch!
The young lady that helped me out at the Mansfield location her name was Kim did a very excellent job. Also the delivery people we're great and careful and very nice.
I had a great experience with Ashley furniture. My sales person Kristin was amazing all along the way!
Great experience when buying my new couch. Salesperson was not pushy, very knowledgeable about product. She got me a great deal on my new couch and rug. My furniture came in sooner than I expected which was a wonderful surprise. We picked up our furniture without any difficulties. Warehouse employee offered suggestions on easy ways to open box and get furniture into our home. I would definitely recommend Ashley furniture!!
I have always bought from Ashley and I love the salespeople and the delivery is always a pleasant experiance. Thank you.
Ashley Furniture is a friendly place to shop. There selections are amazing. Up to date styles and color options. I would recommend Ashley to a friend.
Kristen and others were very friendly and courteous. Their treatment to Veterans second to none. However delivery falls very short of expectations. When a person pays cash for an item that is really needed, you should be able to receive your purchase within a week. It has been nearly tw9Now told it would be another week. I could have purchased elsewhere and had been using by now.o weeks.
Super nice helped find the right chair and delivered in a timely fashion
Very nice selection of furnishings. Our salesperson, Kimberly, was friendly and outgoing. She listened to what we wanted and knew exactly what and where to find it. I will definitely be back for future purchases.
Ebony was the best to work with! She helped me front start to finish and made the whole process so simple. Everyone was super nice, but Ebony took the time out for 4 year old that came with me. Couldn't have asked for better service!
Friendly sales lady. We found everything we needed and more
Carol our sales person was very friendly and helpful but also gave a the time to look around the store on our own.
Absolutely love my furniture! Salesman was an absolute pleasure to work with!!! Delivery guys were great! Rolled out a carpet to protect my floor and a pad to protect my door frame. Definitely recommend!
Friendly and helpful sales people
I went shopping for a mattress and wasn’t sure what I really wanted and the sales rep did a fantastic job on helping find something that was comfortable for me
This was an awesome place to shop for my new bedroom suit. Ebony from Mansfield, Ohio location was a great salesperson to work with. She helped with comparing the best price in store and the internet to set up and delivery dates. I even came back again for my dining room table and TV console. I love this store and if I am looking for something else to fill my house, will definitely be back to ask for Ebony to help me!
From the very beginning to delivery Ashley HomeStore was wonderful!! Ruth was fantastic, and Dustin and Playford did a great job with delivery!
Great, knowledgeable and friendly staff. Great sale prices, easy hassle free processing!
Ebony did a tremendous job of accommodating us and making sure we found what we were looking for without being too pushy. She has kept up updated throughout the ordering process and does so with a genuine and caring style. I highly suggest these guys, their prices are competitive and their service is second to none. Thank you!!
Great service, not pushy ~ Thank you Austin for going the extra mile keeping me informed on the status of my furniture
Two really helpful guys for delivery
We had purchased our family room set from here a couple years ago and were happy so decided to shop for our kids room we were redoing. Walked in and the lady at the front stand never looked at us. Walked all the way around the store looking at the kids bedroom sets. Walked back up front and stood between the front stand and the desk. No one greeted us or asked if we needed help, one guy even walked right past us. So we left and decided to shop elsewhere. Never have I been completely ignored in a store before.
Carol at this location is WONDERFUL! We have bought twice from her and will continue to return! I have NEVER had such a wonderful experience shopping for anything as I have with her...I highly recommend going in and asking for her, she will work to find you what you need in your budget!
Very pleased with our purchase. The quality of the furniture was good, and the sales representative, Ebony, did a great job of helping us throughout the purchase process. Ebony even stayed in contact with us leading up to the delivery, and then she inquired as to how satisfied we were with the furniture. She was patient and listened to our wants and desires. The delivery guys were professional and careful. I highly recommend Ashley Furniture and I highly recommend Ebony as a sales representative!
Terrible we were moving and they assured us the furniture would be in before our move. Which it wasn't they didn't even call to tell me, just sent an email. When I called about it I was told they would have everything in except the dresser and they would deliver it all. The day we called to have it delivered we were told none of it was in and it would be another 3 weeks. We had to sleep in the floor the first night in our new home.. needless to say I cancelled my order and found the same furniture at value City 500 dollars cheaper. Also not one person at Ashley's apologized or tried to offer incentives after all this. I'll never be going back to this store!!
I loved my experience with Ashley furniture. Carol was so nice and helpful. Very patient and knowledgeable. The delivery men were very nice. They moved the sectional the other way for me. Thank you from a very happy customer Laureen Weikle
Always a nice selection....usually great sales
Nice variety
Great furniture
Junk
Bought a new foam bed
I got my furniture here and let me say it's furniture! Most furniture furniture in furniture! Amazing thanks everyone. Go her for all your couch potato needs!
We went to Ashley Furniture in Mansfield Ohio to purchase a recliner. Due to some health issues I needed one I could comfortably sleep in. Ebony, the sweet young lady who helped us, led me to the perfect chair! She gave me plenty of time to sit in it to make absolutely sure it was the right chair for me. The chair was on sale too and right in our budget! They had one in stock so we were able to take it home with us that day. A couple of days later, when I was having a little trouble with the reclining mechanism I called the store. The next day Kevin from the warehouse stopped by our house on his way home to check it for us! Everyone there gave us exceptional service!!
Great service all around. While shopping for my furniture everyone in the store was super helpful and nice. The two gentlemen who brought my furniture were very respectful and were able to set everything up quickly. Also, a veteran friendly company! Free deliveries!
Great deals. Friendly salespeeps. Wonderful delivery guys.
I visited the store this afternoon, mainly looking to kill some time. I'm going to be renovating and redecorating a bedroom in my home from the ground up, and wanted to see if I could get some idea of styles, prices, availability, etc... When I entered the store, I was greeted by a woman who welcomed me to the store, and asked what I needed help with. I told her that I was just looking today. When she proceeded to ask me what I was looking for, I informed her that I wasn't looking for anything specific, and was more or less just killing time. She then told me about the sales and special promotions that the store had going on at that point in time. "A little pushy," I thought to myself, "But she's a saleswoman. . . this is her job." I had browsed through about half of the store, when the same saleswoman approached me again, and again asked if there was anything that she could help me with. "No, I'm still just looking," I replied. At this point, I've decided to leave the store. . . if I'm not going to be allowed to look at things in peace, then I'll come back when the store is perhaps a bit busier and there are fewer idle salespeople standing around. Said saleswoman then asks again if I am looking for anything in particular. At this point, I'm upset, and tell her that I wish to be left alone, and that again, I'm just looking. She then begins to tell me that it's her job to help customers find what they want, and to ensure that they have the sort of things that I was looking for. Fine, all well and good. . . you've made your point (and lost a sale). I began to make my way to the front of the store, feigning interest in a few things as I walked up to the front through the half of the store that I never even got a chance to see, but there she was, following me. . . Why, I'm not sure. . . perhaps she thought that I was going to shoplift a couch by stuffing it into my pocket and making a run for it. Such pushy, arrogant, rude, invasive and unprofessional salesmanship has guaranteed that I will never be back to shop at this location, or purchase anything from Ashley online. I'm a doctor; I had a rather generous budget to redo this bedroom, and I'll be spending it all at Crate and Barrel next time I go to Easton, rather than support a local business like this.
Went there to get a recliner found one I liked but Kimberly was very helpful and even helped with my kids why it took me forever to decide what chair I wanted most definitely will shop there again. great service!!!
Bought bed. Friendly staff little stuffy
Dealt with MacKenzie at the Mansfield store. Needed pretty much most of my house. She was very patient with me (except when walking around the store …she walks quickly) and we managed to get everything I was after. She is very nice to deal with👍
Had a wonderful experience working with Ebony! Thank you!
Ebony was a pleasure to work with. I was in the store 3 different times and she never made me fell rushed. I couldn't be happier. I brought paint chips in the store and she even helped me pick just the right color of paint. Thank You Ebony!! Happy Customer!! The delivery men were awesome
Ebony was spectacular and she went out of her way to make sure we were very well taken care of; and helped us pick out a beautiful sectional and ottoman! We were also thrilled to learn about the warranty that covers messes since we have a toddler and baby and couldn’t pass it up! Would highly recommend such a helpful, personable saleswoman!
We ended up purchasing some furniture from here and had a great overall experience they were very friendly and spent lots of time with us to make sure that we were getting what we needed. Will definitely do business with them again.
Ordered a couch in January, was told the furniture would be delivered in mid February. It is now mid March... still no delivery, no couch. Have not received update calls, instead we call them and keep getting our delivery time pushed back several more weeks. We will not recommend or purchase furniture from Ashley furniture in Mansfield, Ohio again! Very dissatisfied and disappointed. Selling products they cannot deliver on time. It's just wrong!!
Very nice place with very good furniture and Brian the sales guy is a good guy to help you out with all your needs and so is the manager. Thanks you guys, my son is very happy with his new couch.
I have never been inside Ashley Homestore before 2/26, but after my wonderful visit and purchase, I will definitely go back for future purchases. Ebony was my salesperson and she was very helpful. When I told her my price range, she didn't try to pressure me into more, she helped me stay in the price range. If you want a friendly and helpful salesperson ask for Ebony at Ashley Homestore in Mansfield, Ohio.
Went there to just compare prices with other stores, thought they would be expensive, ended up buying from them. Great service and delivery.
Great sales people and super clean, friendly and efficient delivery staff.
Kimberly is just a pleasure to work with when trying to find the perfect piece or pieces. She was so patient and helpful. She is a true blessing to your store and company. The delivery crew was wonderful as wrll. They moved my couch 4 times for me and they were extremely curtious. Very careful bringing the furniture in, seeing as there are turns and curves. I loved everything about my experience and I love my new living room!!!!!! I will definitely be shopping at Ashley Furniture again!!
Place shouldnt even get a star... ordered furniture week before black friday... showed up mid January was late... order was completely wrong. One of our beds didnt come with the right headboard, its now Feb nobody has called me still havent recieved my headboard, an they say they search through a different system they cant find us... funny when spends over 7000.00 in less then a year at one location youd think they would get your stuff right. Every single time we order has never been right. Says Google user. Renate Wojciechowski
Jordan did a great job. Very personable.
The Ashley's Service Dept managed by Clint is spot on. They ordered parts for our loveseat timely. Joe called to confirm the appointment the day before. He arrived in an Ashley's van with a handshake and a professional appearance. He assured us that Ashley's wants satisfied customers so he was there to take care of our needs. Five Stars to their Service Dept
Was a very positive experience, my sales associate, Ebony was very nice & knowledgeable about the products and the process. I love my new sofa!
Kind, outgoing sales force that takes the time to make sure that your experience is great. The delivery team was very professional and made sure that everything was where we wanted it! Thanks for the great service!
Carol Culler, a sales associate, was so helpful in helping us pick out numerous items for our 2nd home. However this was a selfless act because the items had to be ordered and shipped out of another state and she received no commission. Kudos to Carol!!! She is such a blessing.
Customer service at its best. Thanks Carol!!
Four stars because there is always room for improvement. The truck showed up quickly and on time. The movers were quick, helpful and friendly. Thanks for what you do, it made the process quick and easy.
I will not shop at Ashley again. They did abt half the stuffing in one side on the love seat. not at all happy with them. Big hassle with them. When you sit, you roll to the arm. They say it's not their issue. Avon store.
Good prices good people
The delivery of our furniture was handled very well. The guys were prepared with rugs and door guards. They were patient and not rushed. Even helped move past furniture to make way for the new!
I couldn't be happier with the service and support I received from Carolyn at the Mansfield store! She was helpful without being pushy and was beyond wonderful in doing everything possible to get our new furniture delivered before the holidays. I'd definitely recommend Carolyn and Ashley Homestore in Mansfield to a friend!
I had been to a few furniture stores before going into Ashley's. What impressed me was the rep was not sales-aggressive, but allowed me to walk through the store looking at furniture without being stalked. When I made a decision, she was helpful and answered all my questions (Kimberly). When it was delivered today, I was even more pleased at my selection. This is the first major furniture purchase I have made in years, and I am glad I chose Ashley's Furniture Store to make it.
Very nice variety and friendly staff
The sales person was helpful and courteous. We enjoy a relaxed and productive conversation.
Great experience
Customers should be told about return/exchange policies before purchasing or at least before delivery. We bought a bedroom suit a year ago well over 2000$ everything is fine no issues. We bought a couch and love seat on 9/30 we have had it in our home one week. Its is very hard and the most uncomfortable so I called the store to see why our options for exchange were. Well, I own a dog so I have zero options and I am stuck with over 2000$ in furniture that I cant sit on. We will not be returning to this company for future purchases.
Mackenzie was so awesome to work with. She made everything very easy and walked us through the whole process! Would highly recommend🙌🏼
We had a great experience at the Ontario location. Ebony Olar was a great help. We bought a dining room table and will be back!!
We bought our furniture from Ashley and we absolutely love it ! Our sales girl was Ebony Olar and she was the most sweetest person and so helpful in helping us choose the right living room suit for our new house she also went over and beyond in answering all my husband's crazy questions she's truly a delight to your store !♥️
Had a very good experience with Ebony Olar she spent as much time with us as we needed. Showed us around and answered all our questions. We didn't feel like we was being rushed. She was very frindley and helpful too us. I will definitely come back for more furniture in the future. We love our double recliner that we purchased 😁
Chandler did an outstanding job! He was really in top of his game!
We had a great experience with Ebony! She took her time with us showing us around the show room multiple times until we found exactly what we were looking for. The service was amazing from the showroom, delivery and service! We love our new furniture, thank you Ebony and Ashley Furniture of Mansfield!
Very nice people..got a great deal on a new bedroom suite
Kara helped my sister and I find a beautiful couch for our new living room, as well as an entertainment center. We went into Ashley Furniture unsure of what we would leave with; or if we would leave with anything at all. She was so patient, helpful, and knowledgable. She made our trip so enjoyable and fun! We were back and forth on which couch to get. Us being so wishy washy and uncertain may have annoyed a lot of sales associates, but not Kara. When I say patient and kind, I really mean it. Amazing! We will be back if we need anything else in the near future.
Very helpful staff. Items came in ahead of schedule. Our son really likes his new bed and mattress. Repeat customer here.
Megan was the absolute best at her job. Me and my husband walked in the door and was automatically greeted with a smile. She help me and my husband find what we were looking for. She got our numbers where they needed to be,and a GREAT amount. Megan absolutely needs to RAISE. She had so much professionalism and I would absolutely recommend Megan to be anybody’s rep.(she need a raise for her great customer service)
I was very pleased with the salesgirl, AyLish. She answered all my questions but never pressured me into any decisions. On the day of delivery Chad and Shack were very careful not to scratch any walls and went above and beyond to help us with our new delivery. I would recommend those involved for a great experience!
Above average home store definitely worth a stop.
Friendly sales staff, super professional delivery and installation, and furniture is high quality. My only complaint is it took 3 weeks to have it built and deliverered. However, I understand very little is stocked these days so that’s expected. Overall a great experience.
My adventure to the Ashley Furniture Store was a small roller-coaster of emotion. Honestly, It felt like I was at the kiddie section of Cedar Point. The goal for the day was to find my father a chair; as one does when frantically trying to get a Father's day gift. With hope in my heart, I started the hour journey. Now it is known that with the traveling of country roads there is a plethora of species encountered. Although, it is not known why they are so attracted to the sounds of a car. With my windows down and music up, I was enjoying my drive until a small family of raccoons ran out on the road. I slammed on the breaks and felt my body tense up but they came out too close, there was nothing I could do. Pulling over instantly, I realized they were in a better place. I dug a small grave by hand, said a few words, and, between you and me, shed a few tears. Devastated, I decided to continue on my journey. The rest of the ride was filled with melancholy. The day was ruined... Finally, I made it to Ashley. Walking in with a frown and heavy heart, I was greeted and helped by Valerie. I spent what felt like a good 3 hours looking at all the furniture. All while getting expert advice, friendly service, and even some insider tips almost as if I was part of her family. Although I never quite found a chair that was right for me, I doubt I will ever go anywhere else for furniture. Valerie did everything she could to connect with the costumer, which made for a very nice experience. Like I said, I was treated like family and that connection made the day drastically improve. If the raccoons did not run in front of my car that day, I would consider it as being one of the most fantastic shopping experiences of my life.
Ruth is always great! They sometimes take awhile to get the stuff in stock but it’s usually worth the wait.
Absolutely love our table and chairs, Ashley's took care of every detail. Looking forward to future business. Definitely take a look their first before you shop anywhere else!!!!
We stopped by Ashley looking for living room furniture. We had no specifics in mind so we looked at a lot of different sofas and chairs. Our Associate was Valerie M. and we could not be more happy with her. We even went back a week later to get another living room set and are going today too for end tables and sofa tables. Delivery guys were exceptional and safely brought all of our pieces in and connected them to power.
I just got my bedroom set delivered today. The guys were great and had it up in no time at all. They were very careful bringng it in and setting up. Also my sales lady was great. I wasn't sure what I wanted and she was very patient with me. She showed me all my choices and helped me make the final decisions.
Ashley Furniture employees are very knowledgeable and helpful. I was very pleased with the service we received from Joe.
I love Ashley HomeStore. Purchased a new couch & recliner today.
Excellent customer service and follow through. Although waited for furniture to arrive always had updates before I ever had to ask. Good communication goes along ways!
We truly enjoyed our experience purchasing furniture for our three season room. Our salesperson was very professional and friendly. We highly recommend Ashley Furniture.
I ordered a sofa without being able to test it in person. I trusted the opinion of the clerk and I’m happy with the sofa.
Great deals and excellent customer service! Special thanks to Kara who was more than helpful with answering my questions! Normally when I see a sales associate walking toward me I think " oh great here comes the pressure and fake attitude with bad sales pitch lines". Kara was the exact opposite. This was my first real furniture purchase and I had been shopping around for a while and it was nerve rattling. Kara made the process much easier and less stressful. She was more concerned with my preferences and answering my questions. I felt like I was talking to a neighbor and that's how it should be. Her customer service skills are on point! I'm very happy with my purchase and I will be a returning customer. Thank you Kara and Ashley Furniture!
I had an amazing furniture buying experience! Right when walking in the door, I was greeted by a smiling face. Valerie Martin is the associate who helped me throughout the whole process. She answered all of my questions, helped me work through the layout for where I would need my furniture, and made sure I was getting exactly what I was looking for. She made the whole process effortless and I felt confident with my purchase and that I was making the right decision. Thank you so much for everything.
Everybody was super friendly and nice, from the store to delivery. The staff at the store had never ending patience as we tried to find our perfect new couch.
Splendid™ Service. Reasonably priced merchandise.
Originally, I had rated them 4 stars. We had a pleasant, if a little "hovering" sales associate who helped us pick out living room furniture. We bought it, relatively easy, and were told that it would take a few weeks. We were notified 5.24 that our furniture had arrived, and that they would contact us the following week to schedule delivery. Next week: no contact. The following sunday, i stop in store to try and figure out if I can just pick it it up. No. Its not actually at this store, its in Marion. Fine. I leave my info and am promised a call the next day. The call turned out to be a text, and when i asked what hours their delivery worked, i was texted a number and told to call that. So i have. Monday, tuesday, and wednesday. No one answers. They called my wife at some point yesterday from a different number, and when I call that back today, i was told "sorry, we're in a meeeting, we'll call you back". Sure. Do that. I can't imagine I'm going to go back to purchase more furniture here. Their after the sale customer care is non existent, and scheduling a delivery that you PAID FOR, seems impossible, and you cant pick it up yourself.
They close way to early on the weekends. And a heads up if u order something online and picking it up at the store u have to show up before 5 so all the people who work 1st shift good luck to u picking it up
Fantastic place to shop for all your home needs. This one in Mansfield is so much better than the rude nasty Marion store
Found a great deal! Great customer service.
Great people to work with
Would not deal with these clown's again. Especially Frank
Everything was well done. The furniture is comfortable and well built. And the staff was friendly and helpful.
Great furniture with outstanding customer service.
Great service,selection,quality. They even have cookies and coffee.
The only place I shop for good furniture! Always great customer service as well.
My husband and I bought a new couch and over stuffed chair and ottoman from Ashley furniture and we are so pleased with it! The guys that delivered it we're so nice and patient while I put all three of our dogs outside. They were professional and very nice. Our salesman Parker at the store was more than willing to help us with any questions and greeted us when we first walked in but wasn't too overbearing. I would definitely recommend them for furniture and we plan to go back in the future to buy our son a new bed. Thank you again Ashley Furniture!!!!
Was good decent people
The sales associates are to pushy, sometimes u just wanted to browse a little. And when buying something it is a slow process so do expect to get in and out if you already know what you want.
Loved the staff and loved the furniture! I will keep going back to Ashley furniture for all my furniture needs.
I’d recommend Ashley to anyone looking for quality furniture. Ashley cares and to me as a customer, that’s the number one most important thing. They knowledgeable, not over bearing, and what to help. As a vet, the took care of me and offered free delivery and set up. That speaks volumes about this company. Our sales rep was extremely knowledgeable and showed us several options to suit our needs.
Lady that waited on us pushed back her break to help us. Much appreciated since the store was very busy that day. Would shop here again!
My sales person was Megan and she was very knowledgeable in the furniture we looked at. Thanks for the wonderful no pressure sales it was a joy to work with you. Jim and Jackie
Me and my husband bought a sectional and table and chairs at the Ontario OHIO store. We would highly reccomend Ashley Furniture to anyone looking for reasonably priced, nice quality furniture. Their staff is very helpful and knowledgeable. Another good perk is their awesome warranty. Will definitely make future purchases here!
Sales girl kinda pushy , didn't really let us look for what WE wanted
Spent between 8-9k here in 2017. The sales people are very helpful and willing to negotiate a little. We went in right before closing and they were kind enough to sell us a floor model and then a supervisor helped load the desk since all the warehouse people had gone. HIGHLY RECOMMENDED
I will never be going back to Ashley's with the way they do business. My name was on my account and when I changed my mind on this table they sent my grandma my money just because she called. But my name was the only one on the account and I kept calling and asking if they could that and they said no but still sent her my money. Glad they can just send who ever calls someone eloses money.
Bought a kitchen table and chairs set from the Mansfield store and the people there are really great! I felt very comfortable and appreciated for my business with them. I will definitely come back for any more furniture needs I have.!
We love this store. If you want an excellent sales person ask for Ruth!
Very helpful, knowledgeable service. Great selection.
My husband and I bought what we thought was a nice living room set have had it a little over 2 yrs and it is junk springs coming through can't even sit in the middle of our couch will never buy from Ashley furniture again
Great experience..Carol helped us select a very nice sofa which makes into a bed..
Was one of the best experiences dealing with a sales person.The associate was a lady who was pleasant and friendly. She was not pushy listened to what iI could afford and showed me just the perfect items. Wii always go to this store and hope to have the same person sadly I forgot name senior moment
Okay, but seems the quality doesn't quite match the price.
I just purchased some patio furniture from Ashley Homestore in Mansfield. The furniture is very comfortable and looks great! The delivery service was great too. Looking forward to enjoying this purchase all summer long!
Received as sofa as a gift from here and it's both comfortable and seems to be made quite well. Delivery guys were a bit late after the two-hour time frame but oh well. The sales associate has called to check up on the purchase and see how I liked it plus I received a hand-written card in the mail issuing thanks...nice personal touch. Once I have the money for a queen size mattress set I'll look into here for that as well.
Delivery was well worth it completely set up my new furniture exactly where I needed it to go and I didn't have to lift a finger.
My experience at Ashley was definitely good. Megan was very helpful and patient with me since I am not good at decisions, she was more than gracious. Doug, the manage, was very accommodating when I called with a problem. Overall, great staff and I will definitely do business with Ashley again.
Ashley Furniture did a great job helping us finance furniture and when it was time for a repair the service guy did a great job fixing our couch within 2 days from request.
Very helpful sales woman, located a recliner as close as possible to the existing one we were trying to match. Delivered today and the guys were excellent.
Was satisfied with every part of our visit. Our sales person Kimberly was very kind and answered all of our questions and more.
Great experience at the Ashley store in Mansfield Ohio.The sales person was very helpful and knowable.She didn't high pressure us and made us feel very comfortable.We would recommend this store to others.Thank you
Ruth was the best sales person I've ever had the pleasure of working with....
Love when we go into the store there is also someone right there to greet us and ask if they can help. We have been working with the rep Carol for all of our needs. We don't shop anywhere else when it comes to furniture.
Great store friendly and helpful employees.
It's was great:) the people were soo nice and soo sweet:))
Carol was our sales lady at Lexington Springhill road delivery guys were efficient and friendly so far everything looks and feels 👍
We went into the store looking for a tv stand. They were busy but still got to us very quickly. We didn't finish the sale as we had to leave for a family emergency but they saved our information and called us to finish up as we requested. The stand came on time and they set it up for us. It's a perfect addition to our home!
I really like how the lady took the time with us and helped us get excactly what we wanted. She even stayed over and that did not bother her at all.
The staff are very helpful.They make you feel like you are part of their family.The LOVE OUR VETERANS.This means a lot to me being from a long list of MILITARY FAMILY MEMBERS.
Very good sales lady and the best delivery crew I have ever seen we will tell friends and family thanks!
Staff amazing. Worked with us 100%
They remembered me from years ago
Just got a chair hope it will be the right one, Everyone in the store was great very relaxed with our sales lady she was patient with us and very helpful., A big big Plus they show our vets how thankful they are for their service as we all should be
Very Helpful even tough they didn't have what I need
I walked into this Ashleys Furniture on a whim and I'm glad that I did. The exceptional customer service and "take a look around and let us know if we can help" attitude led me to furnish my entire house with them 3 years ago and I continue to return there. This store works closely with the community as well and donotes a percentage of every sale to local charities. I'll never buy furniture from any other store ever again.
I have now purchased furniture here 3 times, and this last time i had the pleasure of working with Kate to find the right couch and loveseat for my home. I had brought my 2 year old son with me and she was very patient and friendly with us and seem be very knowledgeable about the furniture. I'm looking forward to working with her again on my next purchase.
Nice furniture but very high priced
Extortionate prices for subpar quality.
Good place
My husband and I have had nothing but trouble with Ashley furniture. We spend good money on what we thought was good quality furniture. We haven't had the furniture a year it has already been worked on. The stitching is coming out, the padding is thin and worthless and has already been replaced once. We paid extra for a stain guard on our furniture because we have a little one at home along with dogs. We have stains that won't come out. Completely a waste of money on a piece of furniture we still owe on. Don't go unless you want robbed of your money!!!!
Horrible store.. horrible customer service!... horrible quality...very unprofessional sales representatives... on a side note ---sam and Stephanie dont deal with them at all...
Purchased a sectional from this store. The store had a great selection of sectionals. It was delivered on time as promised and the delivery guys were great. I only had 1 issue and they resolved it right away ( 1 wrong throw pillow) I would do business here again...
We had purchased a queen size bed set, queen size mattress, and a dresser from ashley furniture. They had called us Wednesday saying that everything was ready to be picked up. Due to our work schedules we were not able to pick everything up until saturday. When my father arrived there and told the guy what we had to pick up. My dad had to wait 30 mins before anyone came back to help him. When they came back they said they gave our box spring away to some other customer. They said they could get it to us tuesday. That was completely unacceptable, I had changed my schedule just so I could set it up, but without the box Springs it was useless to set the bed up.... I will have a hard time ever shopping here again.
I'm going to try to purchase some king size furniture. I have purchase a living room set from them in the past. Also i have sent my mother there to purchase furniture so i will see today what happens an i will let u know.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
