Ashley Store Mansfield, OH (Ontario)

Had a stress free, quick and easy transaction to purchase a sectional sofa today thanks to Chad R. Very helpful, knowledgeable and courteous. Much appreciated!

Kate is a wonderful sales person. Very knowledgeable and very helpful. She made my shopping experience a delight. Took her time and made sure I had all the information I needed to complete my purchase. BIG THANKS TO KATE.

Jordan was a fantastic, complete service from the start to the finish. Excellent customer service, walked out with a total different purchase than expected but very happy that Jordan showed us options that we didn't even think about. Thanks Jordan

Thank you for helping us pick out the perfect couch!

Justin was great and very helpful!

Ricky was fantastic, very personable and was very helpful in finding us the perfect couch! Thank you Ricky, we will be back!

Very friendly and helpful staff!

Our salesman Justin was awesome and efficient.

Mackenzie was so helpful and patient! She ensured I got exactly what I wanted out of my new furniture pieces. I can’t wait for them to arrive!

Thank You Ricardo for all of your help this evening. I am so excited to get my new furniture. Thank you for your great customer service, and going out of your way to make things possible. Happy Thanksgiving and Merry Christmas!!! Kimberly Morgan

Sales person was very helpful and personable.

Chad was very friendly, helpful, answered our questions. I highly recommend him! Thanks. Eric

Kate was very professional, Knowledgeable and a true pleasure to work with! It assuredly makes a difference when you come across someone who really knows the products they are representing!

Kate was very experienced, professional, and kind! She took the time to assist any way she could and made sure to offer the promotions and ensure that all of my questions were answered! Thank you Kate!

Knowledgeable and courteous sales person.

Our sales associate Chad Robinson was knowledgeable, helpful and wasn’t pushy. He was personable and professional getting our attention. He contacted us with store incentives prompting us to decide on the furniture we looked at a few days earlier.

Chad was very helpful and knowledgeable.

Great sales person, very informative.

Very helpful and made the process extremely easy!

Mckenzie did a great job with helping us make a decision on our furniture. She made the sale easy and we will likely go back again for another purchase later on!

Josh was am amazing and honest salesperson to work with!!! Best furniture buying experience ever!!!!

Found exactly what we were looking for. Knowledgeable, friendly and efficient sales representative, Chad.

Ronnie was awesome. Very friendly, helped us decide what we wanted, showed us several options. he wasn't a pushy sales person at all. Gave us our options and left us to decide. He is our definite go to from now on. Amazing customer service from Ronnie.

Just bought a couch from Ashley Furniture from an employee by the name of Carol. She was by FAR the nicest and sweetest lady I have ever met. I felt like I was talking to a family member the entire time. She was very patient, helpful, and overall an amazing employee. I would definitely recommend anyone to her as well as come back myself and buy more from her. She is definitely a valuable employee!

Ronnie was incredibly helpful, informed, and fun to work with. He helped me find two dressers and a dining room table that would be perfect for my family and I! I will ask for his help when we return to the store in the future. We are so thankful!

Ricky was amazing, very friendly and showed us what was best for us. I would definitely go back.

Jordan, was very accommodating! Customer service was exceptional. I am happy we my shopping experience and new purchase.

Ashley Furniture has been our go to furniture store for many years. Today Jordan was our salesman, and he was great. We purchased a couch, loveseat, two matching chairs and a leather recliner. The process was super easy and fast. Thanks Jordan !!

Our experience was awesome as always. I was very pleased to work with Jordan, he was super helpful, informative and patient. Will definitely be back again.

Absolutely wonderful shopping experience. Sale staff, Brittney, was very helpful, professional and understood my needs in finding the perfect recliner. The chair was reasonably priced and reflected my price range. Thanks Brittney.

Very nice and helpful Thank you

Ricky was Awesome very Helpful, knowledgeable and Kind. Weve bght A lot of Furniture from Ashley Furniture thru the years n Appreciate the Quality of your Products.

Great service. Answered all our questions.

I love shopping at Ashley Furniture it’s a wonderful experience my sales person’s are Ricky and Mackenzie ♥️

Ricky Ricardo was very courteous and a great experience once again the entire staff was great and very pleasant experience buying our dinning room set and the way they treat veterans is second to none.

Fantastic experience. Very knowledgeable staff.

Justin was a great sales person! Very well done

Justin was great! Very friendly staff

Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining room chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them. I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly. He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store. I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever be going back.

Went in today to purchase a specific bed frame and coffee table and needed help finding the perfect mattress that met both my wife and I’s needs. We were greeted with smiles, and the choice of wine, beer, and water, and Kate who went above and beyond to get us the perfect mattress! Really loved how we had all the time in the world with her to go over everything without feeling forced or pressured. She helped us purchase the perfect mattress for the both of us along with the bed frame and coffee table we knew we wanted upon walking in. Thank you Kate and Ashley Home Store! We appreciate you all and will be a retuning customer!

Was a joy working with Kate this afternoon! She knows her stuff for sure and will work hard for you to get you what you want and need! Would also like to point out I’m very picky when it comes to salespeople bc I don’t like the feel of being pushed into things. Kate and this Ashley Home Store does NOT do this! It’s very laid back and a pleasurable experience in all! Thank you so much! We are going to love our furniture!

Jordan was exceptional! He gave me space when I needed it and also was there when I had questions and was able to answer all of them! If we buy again in the future I will be getting ahold of him again!

Both gentlemen we worked with were out of this world with Kindness!! We will definitely shop at Ashley’s again!

Justin was a very great help, very helpful with helping make a selection

Fast and easy. I wasn’t sure what I wanted and they took the time to show me everything

Ronnie was very helpful, he wasn't pushy like some sales people. I would definitely buy something from him qgain. Thanks for the great service

Ricky was amazing to work with, lots of energy and a great personality. The store is fine, I really wish there were more options of colors and materials for the individual pieces. Loved one piece but the colors didn’t work for us or loved the material and color but not a fan of the style.

Justin and Sam were very helpful with everything today. Awesome customer service and left with intentions of doing more business here in the future.

My wife and I were out looking for a new couch, and we had stopped at two other places before going to Ashley. We should have just gone to Ashley Home Store first! What a great experience, no pressure sale. Justin was amazing at showing us different options for sofas. If you are a veteran, I would HIGHLY recommend you to go to Ashley Home Store first before any other place. They truly honor all vets. They have a gong that they hit, and no matter what the employee's are doing, they all stop and come over and shake your hand, and each and every one of them tells you thank you. What other place does that? Oh, and they have complementary water, beer, and wine. But the real reason to go is because of the service. This is how ALL the other retail stores should be conducting business. Thank you again for the amazing experience!

(Steve)Ricardo was great! Super helpful on listening to what we wanted and helping us find the perfect thing. He went above and beyond and id definitely recommend him to anyone

Chad, our salesperson, was very knowledgeable, patient and friendly. His low-pressure approach made our furniture buying experience stress free and pleasant. Would recommend Ashley Furniture in Ontario, Ohio if you're looking for new furniture.

Kate was very friendly and helpful in directing us to the perfect piece to fit our space. Thank you, Kate, for walking us to the finish line. It was a "home run" experience for sure! 😊

This experience was just wonderful. Right away when we walked in and we met Mr.Chad we all hit it off. Love going shopping when it feels there is no pressure and Chad made this possible. He also helped me to get what i saw online and pointed out to me that if i come today there is a store sale. Myself ,am all about customer service and Chad sure did that and all the laughter made this experience so relaxing . So exited to see this Red Carpet delivery which is something special ,i am told . Thank you again Ashley Store in Mansfield and Chad . Employes like that you need to keep around .

Ashley just landed them a continued shopper. Justin came through in the clutch. After being told I couldn't get a preassembled spin chair off the floor. He assembled it himself. That extra effort is exactly why I will be back. Justin is 10/10!! Ashley Furniture has a star on their hands.

Jordan is very helpful!

Kate was very knowledgeable and helped me make my decision.

Ricky was great, he gave us different opinions with buying and making sure we were satisfied with our purchase. Highly recommend him.

Jordan was awesome to work with! He took his time and wasn't pushy. I would definitely recommend him if your thinking about purchasing anything for your home period.

Jordan very helpful Easy experience.

Great service There to answer questions but didn’t pester and pressure us Would recommend Kate to friends

Ronnie was extremely helpful with our purchase of a new sofa. We had a picture of the one we were looking at and he took us right to it. We eventually chose a different one.

Brittany is so down to earth and she was very knowledgeable about the policies that Ashley Furniture has.

Had a great experience with the 2 employees that we interacted with. They made sure to assist with our requests and went above and beyond to guarantee that we were satisfied with our purchase. Definitely recommend Justin and his sales team to take care of you.

We dealt with Justin and he was the nicest person to deal with when getting our new front room furniture. He explained everything that we needed to know. Would highly recommend this store and the staff there! And we will definitely go back if we need anything else.

Mr. RICARDO EXEMPLIES EVERYTHING GREAT IN A SALES REPRESENTATIVE, HE TREATED ME AS A FRIEND AND BROTHER. A VERY PERSONABLE MAN, I WILL ALWAYS BY FROM HIM IN NO MATTER WHERE HE WORKS, YOU ARE LUCKY TO HAVE HIM.

Chad was awesome, helped us pick out a great couch, listened to what we were looking for, and was fun to hangout with! Ask for Chad the next time you’re in!

Josh was a genuine guy and everyone at Ashley shook my Navy Veteran Dad's hand and thanked him for his Service. A+ in my book.

Very helpful, found the right mattress and pillow for me.

Five stars across-the-board

Ashley spent a lot with me and answer my questions and very professional

Joshua was wonderful He was very knowledgeable and answered all my questions even before I needed to ask them. He gets a big gold star from me.

Kate was great and helped us find exactly what we wanted. Very friendly and professional.

Very successful buy. The salesman named Jordan H. was very down to earth and helpful during the whole experience. Will 100% be back.

Very satisfied with Jordan! Will be back to buy a table!!

Joshua took his time to show us all options to meet our desires, and was a comfortable fit for both of us. It was a surprise when I learned about free delivery for veterans. Every employee came by to thank me for my service. WOW!

Justin B. greeted us at the door with energy that was “FIRE”! So good! We had a specific piece we wanted and he allowed us to shop around without “hassling” us, as it is prone for sales persons to do sometimes. We found our item and he set up everything including delivery to our daughter’s dorm room. 10 outta 10!

Justin was very helpful and great to work with. We will seek him out next time we need to make another purchase.

Easy shopping, very satisfying. Great deal.

Ricardo was professional and took all the time I needed in deciding on price and style. He helped me on two occasions and I changed my choices a lot. Shopping here was a good decision and I am hoping delivery and set up will go just as well. It was a fun experience and the wine 🍷 was a nice touch. Keep this man in your employment.

I recently wrote a bad review about my furniture, since then I have received some help from Logan, she went out of her way to help me with my issue even after reading my review. I deleted my last review since she took care of things for me. If any one is having issues with their purchases I suggest you go thru Ashley 1st and see if they can help you. Thank you Logan!

Always a great experience. Great selection and value. Customer care is top notch!

We love Ashley furniture. We buy all our furniture from them. Good quality at a reasonable price. Highly recommend Ricardo.

Ricardo was a pleasure to work with and made the process very easy. He was extremely helpful and not pushy at all. He showed us various options and took into consideration our price point and features we were looking for. He was very patient and we would work with him in the future.

Jordan was very Knowledgeable, helpful, and courteous

Quality products and knowledgeable staff

Very nice store,very nice selection with many good price options, our sales rep Jordan was great to deal with and would recommend this store to anyone in the market for new furniture.

This place is great. You can tell the sales people really care about finding you the perfect pieces to fit your space and your lifestyle. Would recommend to everyone

Our experience here was super awesome. Great customer service and explanations and detail on pricing.

Very patient and spent a lot of time with us very knowledgeable about mattress.

Ricardo was very helpful fun to be around and gave good service.

Jordan was amazing and made our purchase easy and seamless.

Excellent experience. Not high pressured.

Ricardo was very easy to work with, he's knowledgeable on everything in the store. We had a great experience 👍

Ricky was great to work with. Very personable, professional and all around nice not pushy guy. He was also very understanding and kind when I called and changed my order. Thanks!!!!

Great experience - no pressure sales at all and very informed mannerly sales agent who was very helpful in answering all my questions . Definitely will buy there again !

Brittany was awesome helping us pick out matching pieces. Got it ordered quickly, and she was so helpful! We are so excited to get our new furniture!

Helpful staff took the time to find the right sofa for us, and then walk through the buying process. They even rescued a phone that we left behind! The only thing I wish they had been more transparent about as the delivery charge, but I guess I should’ve asked

Justin was AMAZING! Very helpful and knowledgeable! Very friendly and personal. Never was pushy either. Answered our questions and if he wasn't sure about something, he was honest and went to ask someone who knew. Manager was also very friendly and helpful (sorry I didn't catch her name)

We went into the store and had no idea what we wanted. Mackenzie was so patient with us and answered all the questions we had. Even offered to come in when she was off because that was the day we could make it back in after we took measurements. She kept me updated on sales and when we went back into make our purchase she made it so smooth. And answered even more questions we had about other furniture. She was the best and I’m glad she was there when we went in originally. She definitely went above and beyond for us.

Kate was amazing

Jordan's customer service was very good and a professional for us it was very nice that he attended us to do business at Ashley de Mansfield

Excellently

Great experience; Josh Obert helped us locate what we needed, got us a great price and didn't attempt to pressure sell us.

Staff was very helpful and friendly. Took their time and answered all my questions. Helped me find just what I was looking for.

Shopping for a new sofa was made easy! Jordan was my salesman and he was very knowledgeable, honest and up front! I will always shop at Ashley Furniture and refer my friends!

Kate helped me with purchasing a new couch! Super friendly and answered every question i had. Would definitely recommend!

Josh at Ashley Furniture in Ontario did a wonderful job helping us find the perfect couch for our family. He was patient with my kids, explained everything in detail, and answered all of our questions. Highly recommend!

Kate was professional and knowledgeable. She was extremely courteous and helpful.

Jordan was very knowledgeable and professional. Let us take our time picking out a livingroom group and even turned pieces upside-down so we could view the construction. Answered all our questions and we never felt pressured to buy something. Highly recommend.

My experience at Ashley’s home furnishings in Mansfield Ohio was exceptional. I was able to freely roam the showroom leisurely yet still attended to at a very comfortable distance by Ricardo. The merchandise that I chose was exactly what I was looking for. Home decor, accessories were also right up my alley.

We dealt with Josh who was very knowledgeable and helped us choose what was best for our needs.Everyone in the store was very friendly. We'll worth the hour drive.

Great experience overall. Jordan was incredibly knowledgeable. He quickly identified both our style and shopping pace, then tailored his communication to best meet our needs. Highly recommend and look forward to receiving our new furniture.

Great experience at Ashley! Jordan was amazing and we got complimentary Miller Lite!

Josh was very informative and friendly. Thanks Josh

I had a great experience yesterday with Ricardo. He was very helpful, informative and a pleasure to work with. I didn't know I could laugh so much buying a couch.

Ricardo is a GREAT salesman! He answered all our questions, took his time describing the items we were interested in. Very friendly, knowledgeable salesman. Would recommend him and Ashley Furniture in Mansfield!

We walked in the door and were greeted by Ricardo! He was very helpful and he went through many options with us and he was so nice he actually moved furniture around in the store so that we could get a better idea of what things looked like together! We would highly recommend Ashley furniture and we would highly recommend asking for Ricardo!!!

Chad is the best sales representative! He was very nice and straight to the point. He helped us find exactly what we were looking for and we were in and out of the store in about 15mins.

it was good

Exellent customer service! Great deal and beautiful product. Thank you!

Katie was very helpful and patient with us. Excellent customer service!

Ricardo was professional, knowledgeable, and not pushy at all. He was attentive asking how he could help the minute I came into Ashley. Thank you for the good experience.

Thank you Ashley Homestore, I was looking for specific items and had shopped at the online stores. One item was priced significantly higher at the Mansfield store but sales associate Brittany price matched (exact same item) and I didn’t have to go out of town to save money. I really appreciate that! Good customer service!

Excellent Service, with attention to all details

We came in previously for a couch and when we came back for a bedroom set Jordan remembered who we were and was extremely helpful and friendly. He was quick and had us in and out with exactly what we wanted. They are also very military friendly. Would highly recommend and would definitely come back here.

Ricardo was a lot of help in finding what I was looking for....Thank you

Great experience. We just moved and had to replace/refurnish several rooms in the house. Jordan was knowledgeable and efficient in guiding us to what we were looking for. The pricing was great and competitive. We will shop here again.

Pleasant and efficient.

My fiance and I are getting married in Septepmber and was looking for a bigger bed. If you need anything at all, Josh is the guy for the job. Josh is amazing and was super helpful. We recommend him over and over! Will definitely be going back and getting him anytime we come back!

KATE DID A GREAT JOB TODAY!

The manager helped us find what we were looking for. Very promt on get the sale completed. A1 store..

Mackenzie was very polite and had a great understanding of the products she was selling. Very pleased!

Really great experience!

Wonderful. Quick and easy. Was listened to.

Kate was amazing! She was honest, friendly, and very helpful. We loved her. Pay her more! I'm serious! She was the first person we saw greet us but not be too in your face about it. She should be making more! Love her!

Ricardo was very professional, knowledgeable and courteous. He took the time to ensure every aspect of the buying furniture process was correct and reviewed with us step by step. I would highly recommend shopping at Ashley furniture for your home furnishing needs. Ask for Ricardo and you cant go wrong.

The store was very nice, and clean. Kate was super sweet and got us set up with a payment plan very quickly. She explained everything well and was straightforward with the process including which plan might be best. Overall the store had a very welcoming feel and Kate did a great job setting us up. I would definitely recommend.

Easy, fast, helpful service

Mackenzie was amazing to work with and was super helpful in helping us select our mattress and ended buying a complete bedroom set with it! Would highly recommend her and will definitely be back!!

Nice and laid back nobody following you around pressing you

Ronnie was grear and bery helpful.

Josh H was very helpful, made my choice easy to make !

Very helpful and very pleasant to work with. I would definitely recommend the Mansfield ohio store for anyone who wants a terrific buying experience.

Ronnie was very knowledgeable and patient. He didn't crowd me while shopping and answered every question I had.

Kate was a big help

Great service and care for their customers! Kate did a great job and made sure we were taken care of. Definitely recommend her to anyone looking to buy furniture.

Ricardo was amazing, definitely recommend his help in choosing the right piece for your home!! He treated us like family, so kind! Ask for Ricardo!!

Ricardo was very helpful and found me exactly what I wanted for a great price!!

Purchased a TV stand at Ashley's Homestore in Mansfield Ohio from MacKenzie I took the floor model which had a few issues & a repair service call was done. Everyone I dealt with from beginning to end where extremely customer satisfaction orientated. Top repair man David along with Zack who was in training did a fantastic job !!!!! From start to finish Ashley Homestore stood by quality & customer total satisfaction I thank All from MacKenzie to parts department to service men for their excellent service I think they ALL DESERVE A RAISE AS WE ALL KNOW GOOD SERVICE IS RARE THESE DAYS LAURA M MATZ LEXINGTON OHIO

Our salesman was extremely knowledgeable and helpful. The store had a great inventory for us to choose from. I thought that the prices were competitive.

Ricardo was extremely helpful, patient, knowledgeable and fun. We purchased a beautiful bed and amazing mattress and pillows. Ricardo was very helpful with making sure we made the best choices for our comfort. Everyone was so kind and gracious celebrating to my fiancé who is a veteran. Ashley is always my first choice.

Kate was the most professional, understanding, knowledgeable and caring sales person I had the pleasure doing business with.

I love Ashley furniture I’ve always been happy with what I’ve gotten there and Ricardo was so sweet and so helpful. I had a meeting that I had to get to and he was able To get my purchase all written up and me out the door quickly and even loaded the chair in my car.

Brennin was very pleasant and very knowledgeable to work with. We enjoyed our shopping experience very much.

The review does not represent the store itself. The Review is based on some new policy, where the store cannot take care of the customer, for some "corporate reason" I have purchased well over 20K from this store and the Marion store. My 1 year 2 week old recliner left me stuck in the full recline mode (I am a larger person) due to a failed motor (that is a phone diagnosis) And I am left with the bill for the parts and labor, needed to fix it. I know this is the new way of business, just though a family owned store would DO BETTER!

It was a pleasant experience to buy at Mansfield Store , they have a good customer service, I want to make mention of the sales representative Ricardo , He gives us a good service and helpful information

Ronnie was awesome! Very friendly and personable. Answered all of our thousand questions and made the process very easy! Has great taste in ties too.

Kate rocks the Ashley Store...Kate's great...

Brittany was very friendly and accommodating. She was knowledgeable about each product and very efficient.

Brennin went above and beyond to help us out, thank you so much, Brennin

My experience with your employee Jordan was excellent. When I told him what I was looking for he found the item I wanted and ordered it for me. He's an asset to your store, he's friendly and will find what the customer is looking for.

Our sales person Jordan was amazing! He helped my mom pick out the perfect side chair. Professional and courteous all way. Thanks so very much 💓

Loved working with Ricky Ricardo did everything in his power so i can leave the store happy and made the sale. Thanks Ricky

Recently purchased a home and came in looking for a king mattress. Brennin helped us right away. He was very informative of sales going on during this time and listened to our needs. He was very helpful when wanting to stay within budget. The whole experience was welcoming and not one bit overwhelming. We will return to Brennin with our next furniture purchase!

Not pushy. Very informative and helpful! Very happy with the service!

Brittany was amazing. She helped me find the perfect tv stand with just the right dimensions I was looking for. She went out of her way to find just what I was looking for. The stand I wanted was discontinued, but she was able to find me an even better one! I will definitely come back to Ashley furniture.

Our Salesman, Jordan was very polite and knowledgeable. We had a very good experience on our hunt for furniture.

Great customer Service, very helpful and friendly. Will definitely shop with Ashley’s again.

Salesman knows his information!!! He talks alot

Brennin was very helpful, and explained everything really well. It was a great experience! He's a very friendly person.

Jeanna at the Ontario, Ohio location is awesome! She spent around 6 hours total with us on 3 different days. My husband has neuropathy in his feet and needed a power chair that rocks. She never gave up helping us find one that would fit his needs, and go with the sofa we picked. Our son is 14 and very tall he needed a reclining sofa with extended head and foot rest. Jeanna was very patient, kind, friendly, knowledgeable and helpful. We highly recommend her to anyone who goes to this location! She will go above and beyond to meet your needs.

Stop in today looking for a queen bed and frame. Brittany helped me find exactly what I wanted at a good price. Looking forward to having it delivered.

Ronnie was amazing! He helped us find the PERFECT dining room set! I totally recommend his help when in store browsing! He is the GOAT!!!

Our sales person was very helpful and personable. We enjoyed the experience and have decided to make Ashley’s our furniture store for all our needs. Thanks Ashleys

I had a wonderful experience shopping at Ashley with my sales rep Brittany. I needed a lift chair for my father and she took into account his needs. When the chair that I wanted was already sold she got on her phone and found one for me. Wonderful service, and a nice conversation too!

Jordan was great help snd very patient while helping us decide. Gave us a verity to choose something.

Ricardo was great. He was extremely helpful in the decision making process to buy a new dining set

The gentlemen was very courteous. He treated my mom very nice and the rest of us too. Went over all the paper work and gave us a tentive date to expect our merchandise. Thank you so much!

Excellent experience from start to finish.

Ronnie was on top of it, kind, and had great customer service (& socks)!

Friendly and did not pressure us. Showed us what we were looking for and we bought it. Felt comfortable! Highly recommend!!

Purchased a kitchen table with 4 chairs and a bench at the Mansfield Ashley Furniture Store on Lexington Springmill Rd. I Specifically asked sales person if everything in the display was included in the sale price. Was assured the sale price included everything on two different visits. One when I purchased it and again when my wife came to look at it to be sure she liked it. When it was delivered there was no bench. I was told it wasn’t included in the sale and wasn’t on the sale receipt. I told manager the sales person on two separate visits said it was included and the sign on the table also listed all these pieces. He refused to honor this sale and said I’d have to pay an additional $200 fee for the bench. I refused delivery and requested a full refund. Classic Bait and Switch with sales person saying whatever they need to get the sale! Will never buy from this store again. Am also complaining to corporate as well!

Very nice store. Nice furniture. Ronnie the salesman was very courteous and non pushy. Great shopping experience. Will definitely do business with again.

Ricardo was very helpful at explaining all of my options while staying within my budget. If you have a budget you want to stay within I 100% recommend him!

Very nice

Kate understood what happened to our kitchen table that we purchased just a year before and she helped walk us through the process that we needed to do and within a week we were back in talking with Kate and placing the order for our new kitchen table. We thank her and everyone at Ashley Furniture and we have never been so happy with the experience and our furniture for there.

We had Ricky Ricardo and he was amazing! He helped us with whatever we needed and was very patient with us. I would recommend him if you're looking for someone down to earth.

Very attentive staff. Kate was friendly and easy to talk to and willing to move things around in the store and handwrite our receipt when the computer system crashed. They also offer beer and wine while you shop- free of charge!

Joshua found exactly what I wanted. Very Professional and respectful. It was an absolute pleasure working with him.

Brittany helped my fiancée and I find a beautiful couch! We were greeted with a warm and friendly smile and some nice conversation. What we really appreciate about Brittany is that she did not hover. My fiancée and I looked around at our own leisure and Brittany checked on us periodically. When we found the couch we were looking for, Brittany was almost like one of our close friends in the decision process and we had a lovely time! Would 10/10 recommend anyone to go see Brittany

Very kind, knowledgeable, and helpful. Willing to work with us on our options. Great customer service.

Ashley's have a great selection. Mackenzie was my sales consultant. She is so friendly and very helpful. Will definitely go back and will have Mackenzie help me again.

Brittany was very helpful

Jordan was very professional and helpful! Would definitely come back and have him help us again!

Found out on Facebook about the one day sale they were having. Went to look around and was greeted right away by the manager. He guided me back to the mattresses and helped me out for a little bit. Then Ronnie came along. He answered my questions, guided me on which mattresses are best for health benefits and lumbar support. My boyfriend and I finally came to a decision on the perfect mattress and power base. Including vibration and adjustable head and feet. We are so excited to get this bed in and got it for a really great price. Ronnie was super helpful, fun and kind. Although we didn’t get our free pillows (inside joke) we are happy with our purchase.

Our sales rep, Jeanna, was very helpful and answered all of our questions. She was professional and knowledgeable. Made our buying experience so easy, thanks!

Fantastic salesperson Jordan was very informative and pleasant to work with. He answered all my questions and pointed out options available. He was educated on the products I was interested in.

Great experience. Brittany explained everything completely and was a great help in picking out the perfect bed for us.

Great experience

Brittany was very nice and definitely would have her as my sales consultant again!

Kate was amazing!! No pressure and listened to our needs. Will be working with her on the future!

Wonderful store with a friendly and knowledgeable staff! Have a great experience here every time I go there.

I was really excited for my new couch I got from Ashley's till 3 months after having the couch the fabric started to fall apart we were really busy trying to find a new place to live to be able to call about the couch then when I finally called they pretty much just told me not our problem and it's "normal wear and tear" when it's definitely not no one was willing to help with the issue they just said oh we can order you new covers I don't know why I would when 3 months later they would do the same thing I want my money back but I know that won't happen glad you guys talked us into a extra $200 warranty that covers nothing

Such a nice store and I enjoy the no pressure sales team.

Brennin was friendly, knowledgeable and helpful.

Ronnie did a great job showing us all the things we wanted to see ,very friendly & polite! 10 all around.

We were very happy with our shopping trip..

MacKenzie was very helpful and friendly.

Very helpful.I would recommend any body doing business there talk to her.

Ricky was super helpful and a delight to purchase from! I will definitely be back for more!

Ronnie was very helpful and was knowledgeable about all of the couches and chairs. He was super kind and patient as we deliberated our options

Jordan Hershberger did a great job assisting us on getting our furniture. What an awesome experience!

The whole experience was awesome! Jordan was very friendly,band helpful. Jordan took all our requests and gave us every option to match our requests. Especially hearing all the local Ashley store does for veterans as well was just an added bonus to an already outstanding experience shopping. Absolutely would recommend this store and staff to anyone I know.

Ronnie was great, we enjoyed working with him. Excellent in his knowledge of the product!

Brittany was great to work with!! She took the time listen to what our specific needs were for purchasing the right type of furniture for our home. She also kept the sale lighthearted and worked with us to get the best deal!! Thank you Brittany!!!

Zach was very informative and friendly. He had a very calming presence and helped me find the perfect couch for my needs.

Mackenzie was awesome. She handled all our needs and got us the best deal.

Nice clean and friendly place and very helpful thank you

Jordan was very helpful.

Ronnie helped me through the process of buying my first couch. He was extremely helpful and knowledgeable with all my questions! I appreciate all his help throughout the process! I am extremely excited for my new couch to come! Thank you!

Brennin was a fantastic salesman. He is knowledgeable about the products and took time to answer all of our questions.

Mackenzie was our sales associate and she was absolutely wonderful!! She was so polite and knowledgeable!!!

Brittany was great and welcoming. She was very helpful as I was searching for the perfect mattresses for my daughter’s new bunk bed.

Quick, professional and informative.

Great service from a very Military supportive Company.

Marcy was really helpful and didn't pressure me!!! She had a great personality!!! Thank you

Brennan did a very thorough job and was helpful throughout our visit. He listened well to our needs and ideas and made great suggestions.

Ronnie was very helpful and very informative.

Very helpful staff, everyone we spoke with took time to explain benefits and perks to different programs/items. Excited to received our furniture and continue to come to Ashley Furniture for the rest of our needs.

Ronnie did a wonderful job and was very friendly. Thank you

wonderful experience we had a limited amount of time and our sales associate was so helpful and got us out very quickly!

Jordan was very helpful.

Great service, very helpful

Salesperson was very helpful, not pushy. I take a long time to decide on purchases, so his patience was appreciated.

My experience was very good! Everyone was extremely nice and helpful! Thank you!

Very nice and helpful. Happy shopping at Ashley's Furniture for my house furniture.

Great Selection of Furniture, and friendly associates!

LOVE our new furniture! Big, sturdy and comfortable

My husband and I had a very good experience purchasing a dinette set. Ronnie did a very good job explaining all the details.

Very friendly service. Gave opinion on best product for us.

It was great! Answered all my questions, painless experience!!

Kate was fantastic , never tried to push a sale and loves dogs !!! Will come back to her specifically in the future !

Kate was a huge help in the buying process. Very easy to talk to and knowledgeable about the product. We will be going back to Kate for any furniture we buy in the future!

KATE!! She’s great. She helped me find the perfect furniture back in 2022 and today I came in because I’m upgrading to a bigger bed and she helped me again! Always personable and makes it fun!

JEANNA DID A WONDERDUL JOB. GIVING GOOD DETAILS OF THE WARRANTY, PERAONAL TESTIMONY ON HOW IT WORKS AND JUST HELPING WITH GETTING US APPROVED FOR FINANCING. GREAT EXPERIENCE

Ronnie did an excellent job. Fast, efficient and very friendly. Definitely pleased with our vist

Mackenzie was wonderful to work with. She was helpful and did not pressure me at all.

Marcy was excellent in assisting us with the sofa we needed!

Jordan was amazing. We personally will work with him again the next time we need a professional to help us with home furnishings.

Great shopping experience! Was able to buy my new sectional from the comfort of my own home. Jordan was awesome and very helpful. I would highly recommend!

Ronnie was very helpful, courteous, professional, & speedy, yet concise in assisting me with my purchase today. Please give this man a raise; naturally friendly people should be placed at a premium these days.

Great job

Our sales associate couldn't have been any better! Extremely patient and knowledgeable. Not to mention a great personality! Thanks again Jordan

Rodney was a great salesperson and helped us with buying our furniture we highly recommend him! Shane and Heidi Viola

Kate was awesome .I enjoyed my time with her when I made my purchase.She gets five STARS from me.

Jeanna made my experience at Ashley a breeze! She was not only VERY friendly and personable but also went above and beyond to answer any questions i had. I highly recommend working with her!

Mackenzie was absolutely wonderful during my experience at Ashley Furniture. She was such a breath of fresh air! Mackenzie was considerate and thoughtful of what I was interested in looking at, and helpful in my choosing of the furniture I purchased. I love the layout of the store, so much to choose from.

Great experience with Ashley Furniture! Brennin was a wonderful salesman and helped us buy the perfect couch for our home!

MacKenzie was very nice and helpful. Explained everything to me that I needed to know.

Jeanna was the best!!! Smart, and truly cares about the customer. It really made the whole experience fun.

Kate was very pleasant and knowledgeable about the products she sells. We appreciated all her efforts!

Salesperson Kate was so patient with my husband and I. Kate went above and beyond helping us choose our new power love seat and we had so many choices (Ashley is our preferred furniture store 3 previous purchases) and did a fabulous job!!!

Sales associate Jeanna was very helpful and knowledgeable when it came to the furniture I was looking for.

Kate was awesome to work with! She was knowledgeable about the products and was able to provide insight on which products would fulfill our wants and needs. I really appreciate the time she and the rest of the crew gave us, even after the store closing. If you are looking for a place to buy furniture, head to Ashley Furniture and ask for Kate! Kate, if you read this, thanks again for making shopping for furniture an enjoyable experience!

Friendly staff! Tons of inventory to pick from & reasonable prices. My favorite was the offering of wine and/or beer while you shop. Nice touch!

I appreciated walking into the store to browse freely. Jordan was amazing in helping us make our purchase today. He was very helpful answering all our questions and checking expected delivery dates, discussing the cushions with a demonstration of the trampoline system of this sectional. Thanks Jordan great customer service.

Brennin was Awesome. He was very friendly & helpful but not pushy. He moved parts of a sectional to show us the difference which was not easy. Would definitely recommend him to anyone shopping @ Ashley Furniture in Ontario.

Jordan was there every time we had a question. He was extremely helpful helping us pick out furniture. I will definitely be shopping here again.

Great service!! Jordan Hershberger is a rock star salesman.

He went above and beyond my expectations to so much greatly appreciated

Jordan was our sales person. He was absolutely great. We had a great experience at Ashley and will definitely return there when we need furniture and home decor again.

Awesome place great staffing very knowledgeable excellent place to shop for furniture

This was our 1st purchase with Ashley and Brennin made it very enjoyable. No over pressuring to buy and the knowledge of the merchandise is impressive.

I was very pleased with the service provided by Brennin at the Mansfield location. He was very considerate of the specifics to help find options that were the most comfortable for my height. It was a very relaxed experience and there were several options to choose from. Good job Brennin!!

Ronnie made this process a breeze, we went in nervous because this was our first new furniture purchase. Ronnie instantly calmed us down and made us feel appreciated and like he really cared for our concerns. We expressed how we have pets and that this was a big fear of ours for the longevity of the purchase but he reassured us that with the 4 year protection plan our worries would be taken care of. It was so easy I even decided to get a desk and a computer chair during the same visit. Will definitely be coming back in the future and recommending this to all peoples buying any new furniture.

Very friendly and extremely helpful customer service. Brennin was a great help in getting my family our new couch. He was also very good at explaining the steps of everything involved. Made everything very quick and easy.

Brennin was great to work with! No pressure sales! Can’t wait for delivery.

Jordan was amazing!!! Highly recommend!

The bed I purchased is a beauty rest hybrid plush medium mattress. I am in love with it! I also purchased 2 of the balance pillows. A bit pricey but so worth it. Just after the first night sleeping I felt I had such great sleep! Overall I feel the process took way too long to purchase but satisfied with my sales rep and with my purchase.

Very friendly and the clerk had time for us .. no rush.

Kate is wonderful. I was very happy with her customer service and professionalism I received when shopping for new furniture.

Kate was absolutely amazing!!! Very knowledgeable and helpful.

Brennin was great and was able to help us with all of out concerns and questions.

Joanna was fantastic! She asked us what we were interested in and after listening carefully she showed us exactly what we wanted and we purchased it. We will be going back to Jeanna when we are ready for our next purchase.

Kate, was top notch! Pleasant, freindly, funny genuine! All around premium service. I would find her and whatever shift she worked to deal with a consummate professional. Ashley furniture is lucky to have her!

I have always purchased my furniture at Ashley Furniture because of the great friendly and efficient staff.the prices are reasonable. I highly recommend them

There is nothing special about me. I walked into Ashley furniture store looking for a sofa and love seat for my basement. I didn’t want to break the bank, but I didn’t want anything cheap either. When I walked through the doors, I was immediately greeted and directed to Kate Fick and Ron who was training with her today. 2 hours later I had made my purchase. 2 hours Kate and Ron were by my side. Helping me make my selection. No pressure sales, worked within my budget, discussed financing options, they were more than patience with me as I decided on how I wanted to pay for my selection. Kate talked with my husband on the phone as he wasn’t with me, what she had already told me, about the furniture I selected. It truly took me 2 hours to make my choice on sofa and love seat and how I was going to pay for it. I walked out of the store feeling like a VIP, and at peace with my selection and payment option. I truly want to give a shout out to Kate Fick and Ron for there time and Patience. Trust me, when I need to make my next home furnishings purchase, I’m looking you up! Thank You Elizabeth Bird

Great service, knowledgeable.

Great sales person. Great person to talk to

The employee was very well-maintained. She was respectful. This experience was very helpful for me to get a bedframe together something that I can afford. She was generous with her help.

Was a great experience purchased a bedroom set and bar stools the sales man was very helpful professional and courteous! Can’t wait for the arrival of my new furniture.

Jordan was really awesome! Very knowledgeable about what we were looking for!!

Very friendly and knowledgeable staff. Thank you MacKenzie for all of your help!

Amazing service! Sam Ramey and his sales team are fantastic. The furniture is excellent and high quality. This is the second set of furniture we have purchased and have never been disappointed.

Very friendly employees!! They make sure that you are taken care of.

Kate was fantastic to work with. She greeted us as we walked in, let us browse without bugging us, offered refreshment, answered questions, offered advice and then walked us through the process of purchasing a great piece of furniture. Great experience at Ashley.

She was excellent. She had great communication. She was patient and worked through all our objections. Amazing

Brennan our sales consultant was awesome we even bought a kitchen table and 2 chairs and we only came to look at dual recliners we bought our duel recliner and went a head and bought table and chairs extra service was awesome.Thank you Brennin

I had a wonderful experience with Brennin. He was knowledgeable and made my furniture buying experience seamless. Thank you!

Amazing place to shop and get room ideas!!

Dylan was very helpful and knowledgeable about the products in store. I am very pleased with the customer service and will definitely shop here again!

Thanks Dylan For making couch shopping an awesome experience! I’ll recommend you to my family and friends!

Kate was great! She really listened to what I wanted to purchase and showed me many options and was patient while I tried each one out.

Jordan was so helpful and patient with us as we worked through several different furniture arrangements. We feel confident our purchase will be what we've been looking for. Thank you!

We experienced outstanding customer service. It was our first purchase at an Ashley store and we will be back.

Friendly sales person, easy checkout.

Super friendly staff and very accommodating to my needs. Wonderful experience all around!

Great customer service, friendly and helpful

This was an easy and enjoyable experience at Ashley Furniture. We were treated with curtousey and Mackenzie was very knowledgeable and helpful with our purchase.

Mckenzie is always great to work with. She smart because she knows what she is doing. Very kind. I will always come to her for furniture needs.

Very helpful picking out furniture that suites our senior mom.

Kate was great and very helpful! She reassured me of the quality of the furniture, walked me through the delivery process, and handled my purchase with great customer service.

We came here to the Ashley furniture in Ontario and Brennin took great care of my husband and I. He helped us to pick the perfect sectional/recliner for our new house!!

Very nice. Customer service was great!!! And the items we bought were priced great!!

Awesome

I had a positive experience while recently shopping at Ashley in Ontario. Mackenzie was very nice, helpful, and answered all of my questions. I didn’t feel pressured at all while there. I will definitely go back to Ashley in the future!

By far, the Best Ashley’s location we ever visited. Customer service is fantastic. We stop in each time we are in area to see the new items. Never disappointed ! It’s always fun to see how they style the decor here

Our saleswoman Mckensie was awesome she treated us like we were someone special

Jordan H. was great, he put up with my daughter and I being indecisive, wasn’t pushy or following us around, and made it easy to order over the phone after we left! Thanks!

Brennin was very good sales person. He took the time explaining the difference in recliners. He also answered all questions. Brennin is very knowledgeable in dealing with the different types of furniture.

We had a great experience at the Ontario Ashley. Brennin was our sales associate and he couldn’t have been more friendly, helpful or informative. We’ll definitely be back and will ask for him! Thanks, Brennin!

Kate was very knowledgeable and kind… she was a pleasure to work with and knows her job well! Thanks Kate for making things go so well!

Jordan was very helpful. He moved a chair closer to a couch for me so I could see how well they went together. Thank you!

Brennan was super helpful with our specific needs, the whole process was easier than we expected and we were in and out in less than an hour with everything explained nicely

I spent over $600 and wanted two discounted for $20 instead of $40 and they said no. I was going to buy a mattress but I won’t now and I’ll never go back

Our experience with Brennin was a great one!! He is very knowledgeable about his job and a true pleasure to work with!!

Jordan and Kate were able to help me with my purchase with extreme kindness and gentleness. Well done Ashley, keep these two around.

If you're looking for new furniture, Kate is your girl here! Not only was i greeted with a smile, she is THE nicest young lady ever! Thank you Kate! It was so nice to meet and do business with you 😊

Jeanna was very polite answered all my questions showed me things on my recliner. She did a great job Thank you Jeanna

They were extremely good to us! We'll never go anywhere else! Thank you!

Kind and knowledgeable

Brennin went above and beyond to help me.

Goid selection at good prices. Fantastic service.

I had a very pleasant time Jordan Hershberger was our sales associate very professional thank you

Brennan & Mackenzie showed us options, in-store and online. They both took time to learn what we like and don’t like and guided to great options.

Great salesman

We had a wonderful experience. The salesman we had was so nice and very knowledgeable . It was a pleasure

I had the best experience shopping for new furniture for my home with the sweetest, most professional, young man, Dylan. He took his time with me, & answered my many questions. Dylan took the time to share pictures, sizes, colors, designs & prices on his computer to give several options to choose from. He was knowledgeable about all the furniture by just looking at the pictures I saved on my phone of things I liked. I was very grateful for his help & kindness. I'm excited to get my new desk & bedroom furniture! I highly recommend Ashley furniture! Thank you so much Dylan! I'll definitely ask for you on my next purchase!

Great customer service!! Worked with our budget and was able to meet all of our needs for new bedroom furniture and mattress!

Very personable, easy to work with listed to our designers and concerns. Thank you for making it a very good experience.

Jeanna was absolutely amazing!! When I arrived I asked her to give me my space and she did just that and respected my boundaries. I loved the fact that she gave me my personal space and didn’t follow me around everywhere I went. However, when I needed something she was there right away with no hesitation. I know some people love having someone right there at all times, but I am a type of person that loves to take my time to look, feel, touch, etc by myself without feeling hovered and Jeanna gave me my space and that my was my best experience yet! I appreciate you Jeanna!

Mackenzie was very helpful and very sweet young lady. She did everything possible to help us decide what to purchase. I would recommend her to anyone going to Ashley. Thank you so much Mackenzie. Nancy and Ed Barnes

Was a very enjoyable Kate was wonderful and her trainee was very nice.

We had the best time picking out our furniture while working with Jeanna. She has a great attitude and was very friendly! I hope this gets to who needs to see it!

Very welcoming, no pressure to buy..asked questions as needed

Everything was very nice in store and they went above and beyond to make our shopping experience excellent.

Brennin was a very good salesperson he was not pushy he explained everything to me I absolutely love my furniture and I highly recommend Brennin for any of your furniture needs

Brennin was absolutely fantastic!! Great customer service, wasn't pushy at all, helped us find 2 sets of furniture for our basement and livingroom! Also helped us decide on an what entertainment system to get!!

Nice store. Jeanna did a great job showing us options and getting us taken care of.

Jordan was very helpful and friendly! He made our first experience at Ashley Furniture a great one!

Kate was absolutely amazing and helped me so much! Would definitely recommend her help!

Every experience we have here has been phenomenal. The staff are always polite, helpful, and respectful. We have now purchased a bed, patio set, and couch through this branch and have been very pleased each and every time.

Excellent

Very nice and friendly atmosphere Kate was also great and very friendly I would recommend her

Aubrey was awesome thank you so much

Tim was our salesman at the Mansfield store. We came in for a couple bar stools. We did get those and a gorgeous bedroom suite and a lovely leather recliner for my husbands office. Tim explained everything great and was not high pressure. Great day for us!

Love my table . My salesman was outstanding. Helped me find just what I wanted without pressing me to make a decision.

Brennin was great took his time to find what i was looking for even though i wasn't exactly sure what that was.

Jordan was pleasant and welcoming,he was knowledgeable and helpful.

Great store Good sales person thanks

The experience was very pleasant

Jordan was extremely helpful and did not pressure us while we looked around and answered any questions we had. Highly recommend.

Was a very nice place Jordon was a very nice man

Staff is excellent got me the right living room set. Items came as described. Customer pleased!

Jordan was friendly and very helpful in the process.

Very good experience,delightful staff, And patience salesman. Enjoyed the experience and will shop again.

Friendly, helpful salesman.

Makenzie is super nice and honest. We really appreciated how much she cared about our wants and needs and helped us find the best mattress for us.

Kate was amazing and very helpful! Made our shopping experience great.

Jordan took great care of me and my wife and helped us find exactly what we were looking for!

Quick and easy. Mackenzie did a great job

Salesperson Jeanna was very helpful and was able to price match our recliner and saved us money. She is a great asset to the Ontario store.

My experience at Ashley Furniture Store was absolutely wonderful! Brennin greeted me as I entered the store and assisted me with my shopping. He was extremely knowledgeable and hospitable. I am extremely appreciative of the store’s Patriotic approach with our wonderful Veterans! I have shopped at Ashley Stores for a number of years and I will continue to shop there! Thank you Ashley Store and Sales Consultant Brennin for the hospitality!

So helpful. Was a great shopping experience

Our salesperson Brennin was extremely helpful in answering all our questions & discussing various options that would suit our needs. A good experience from start to finish.

Very welcoming and knowledgeable!

Jordan was excellent to work with.Great personality.Very knowledgeable.Will definitely ask for him on our next visit!

Great service! Jordan was great and super helpful

I had the pleasure of working with Chad Robinson at Ashley Furniture, and I can confidently say he is an outstanding salesman. From the moment I walked in, Chad was welcoming, knowledgeable, and genuinely committed to helping me find the best deal. He listened to my needs, answered all my questions, and provided valuable guidance without any pressure. Thanks to his expertise, I was able to find the perfect furniture for my home at a price that fit my budget. If you're looking for a smooth and enjoyable shopping experience, I highly recommend working with Chad. He's a true professional who will make sure you leave satisfied!

Jordan Hershberger did a great Job. I had a great appreciate with him at Ashley furniture.

Excellent and friendly service, MacKenzie was really patient and kind to explained the details of each living room set that we were interested in, making our decision easier.

Dylan took great care of us! Best salesman I’ve dealt with in a long time! Great communication, personality, and very polite. Also has a strong handshake, no weak floppy grip for this guy.

Very friendly, showed different styles and helped with financing.

Excellent and friendly service!

It was the most enjoyable shopping experience I’ve had. Jordan was knowledgeable, friendly, helpful, pleasant , very good at his job, he should get a raise .. excellent employee it was actually fun! I will recommend all my friends and family!!

Great service from Jordan with finding our son’s new bed; from discussing options to purchase. Thank you!

Kate was so incredibly amazing. She worked with us on different items and knew exactly what we would want. Showed us multiple items and took her time. Not once did she rush us through the store. Would 100% recommend.

Great experience, very professional and personable

Brennin was great. Knowledgeable. Easy to work with.

Friendly, polite and helpful

Kate was very knowledgeable and friendly. Very patient with me. Did not try to rush or push me. Thank U Kate. God Bless.

Ashley furniture customer service in-store was a 10/10 experience. Our associate Jordan was helpful, communicative, and knowledgeable about the items in store. He also helped us with online purchasing process.

I was able to place the order over the phone which saved me a lot of time. Mackenzie was extremely helpful & knowledgeable in the process. Would highly recommend using Mackenzie as your sales associate.

Very helpful and answered all our questions.

We had a great shopping experience at the Mansfield OH Ashley Furniture with Jordan Hershberger. He was well-mannered and guided us carefully—letting make our own decisions about what we walked out with. Jim Garrett

Kate was Excellent!! She really helped us. So excited to get the new furniture!! Thanks Kate!!

Chandler was helpful, efficient, and very patient. Great experience!

Jordan was very kind and patient , we never felt rushed, and he took the time to answer all of our questions. Very good shopping experience

Exceptional service deserves mention and praise! Last week I went to Ashley Home Store in Ontario to ask about a narrow table with seating and was greeted by Jordan who assisted me. I had a couple particular pieces in mind from an online search. He streamlined the sales process by showing me several selections in store and online and left me to browse throughout the store, yet within sight if I had questions. He expertly answered all my questions, had the unique balance of being personable and professional, was genuinely hospitable, and made my visit and time worthwhile. I appreciate Jordan's care and kind patience taking me through table furniture options to the purchasing process. He made it pleasant and easy! He has the skills and qualities for success in business or any chosen pursuit. These talents include strong work ethic, respect, humor, honesty, and character. I lucked out having him assist me with my purchases! Yep--Real Excellence!

We have always had wonderful service. Store is always very clean and neat. We have purchased several items there and have been very happy.

Very knowledgeable and helpful person. 👍🏻

Aubrey was very personable, knowledgeable, as well as professional. Recommended!!

Took my Mom in to shop for a new mattress. Manager greeted us immediately and offered us a wheelchair for Mom. She can walk but slowly and being on her feet too long is hard. She's 86. All associates were busy with other customers so the Manger helped us for a bit til Chandler was available. Both were great! Chandler was very helpful. We did buy a mattress! Looked at living room furniture next and Chandler went out of his way to help. He even went and grabbed cushions from chairs in other areas of store to show me how they would look with a couch I was interested in. Only complaint I would have is having a delivery fee but overall I enjoyed shopping at Ashley

Very Helpful

Chandler was great. He handled all my questions, helped me to get everything done before I arrived at the store, and then had me in and out of the store in no time flat. He’s great at what he does, and gets you what you need without wasting your time.

Super knowledgeable! Super nice!

Posting about Kate, great sales lady. Up front and honest about the product and sale.

They gave me a beer. Kind of overpriced furniture

Jordan was excellent, very friendly and helpful.

Very nice service today

Very friendly, patient and easy to work with would recommend them for any furniture needs

Very nice and clean place, very polite and courteous lady who help us, was surprised when they all shook my hand and said thanks for serving, will definitely do business again

He was extremely helpful with helping us find what we were looking for and helping answer any questions we had.

Kate was awesome to work with. She offered us so much advice and explained everything so well. Highly recommend going to her for all your furniture needs.

Jordan was a excellent person to work with and very personable we would do business with him again!

Justin was a great salesman. He was very knowledgeable, friendly. I would recommend Ashley to all my friends and family .

Awesome experience! Jordan made it easy and comfortable to help me pick out what I wanted and made the transaction smooth.

Jordan was amazing and easy to work with !

Mackenzie was the best! So helpful, knowledgeable, and nice! Thank you!

We walked right in, I told the sales associate Ricky what we wanted, and he took me right to it. We signed the paperwork and were taken care of all with a half hour!

Very friendly and helpful

The service was great!! The salesperson was very helpful and I definitely had a great experience shopping for furniture my first time here!

I was extremely pleased with my experience at Ashley’s-Mansfield location. I like that they offer a “Red Carpet Delivery” for Veteran’s. My sales consultant-Jordan was polite & helpful. They have secured my return with any future furniture needs I may have.

I love this store! Jordan was my sales person, he was great. He was kind and knowledgeable about how they even make the furniture! I got exactly what I walked in looking for, and at a great price. They have all kinds of options for warranties and delivery to choose from also. Very friendly store and they support our veterans, he said they are even owned by veterans which warmed my heart. Go see Jordan!!

It was great working with Jordan. He made it so simple

Kate at the Ontario store was very helpful and easy to work with! She was knowledgeable about furniture we were asking about and really cared about how the couch we were looking at would look in our living room!

Jordan was an absolute wonder to work with. He greeted us promptly at the door, and give us time to shop before approaching us again. He went above and beyond to get us what we needed.

Jordan was exceptional and very helpful.

Kate was very helpful and great to work with! We will be back!

I love Ashley furniture, I have bought every piece of furniture in my house from this location, sales people are always helpful and respectful but not pushy… I will continue buying from here!!

I bought a table and chairs from Ashley a few years ago and I purchased the extended warranty. A few months ago I had a chair that needed a repair called the repair company and 4 months later still waiting. So I decided to call Ashley for help. I had a very nice man name Kevin answer the phone. Kevin ordered the parts I needed to repair my chair. He made me feel important enough to help me. Thank you Kevin for being so awesome. I had Jeremy let me no my parts were in . He was such a great help He carried the box to my car and told me if I need anything please give Ashley a call. So amazing. 4 months later my chair is fixed thanks to these 2 men. They went way beyond there jobs I'm sure so I want to say thank you to both of you for helping me. Acts of kindness.

The customer service is always amazing at Ashley Furniture. My sales rep Jordan was very friendly, knowledgeable, and extremely helpful. I highly recommend him and this store to anyone interested in purchasing any furniture. Great job!

Jordan was so professional, friendly , very knowledgeable about all your products. Great salesman

I purchased a dining set in the Mansfield, Ohio store. I worked with Shelbi for 2 days. She is such a great gal. Answered all my questions, took time to show me them all, and even took chairs to other sets to see what I liked best. Only downside to purchasing here they will not price match. The manager said no and Shelbi totally understood if I went elsewhere. When it came down to apples to apples it wasn’t much, but I feel bad for those losing a sale and commissions because the big guys at the top still get their pay. Come on since you are independently owned go back to price matching. You might keep some great employees and Shelbi was great!!!!!!!

Zach was fantastic to work with! Kind and knowledgeable!

Our salesman was very knowledgeable, kind, and listened to my needs

Kate was an awesome sales associate. There was no pressure and she knows everything about her products.

Bought Mom a new lift recliner at Ashley furniture. I'm kicking myself for not going there first. They have several to choose from. Chandler was our salesman, I didn't get his last name. He was very friendly and helpful. Best of all he was not pushy at all. He even offered to follow us home (on his lunch) to help me and dad get it in the house. Wrote his cell on the receipt "just in case" we couldn't get it in Ashley furniture is in Ontario, Mom n Dad live over by Walmart off 13

So friendly and great help to find just what I was looking for!! Hope to buy more!! Thank you!!

Shelbi was a great help in selecting our new mattress and adjustable base. We appreciate the integrity of the Ontario store in their ability to meet all of the needs of the purchasers, with honesty and courtesy and the help to get a great item at the best available price.

Mackenzie was very friendly and helpful. We purchased a new couch within an hour of being there! Great service. Thank you.

Great service!! Chandler did an awesome job!

Zach was great! Going out of his way to assist me. 10/15/23 Today I was assisted by Jordan. I came in looking at end tables and lamps but not sure if size and style. He allowed me to look around without constantly following me around but available for questions that I had. Another great experience.

Very professional

Mackenzie listened to what I wanted, did not try to push just to make a sale. Highly recommend and will be a returning customer!

Staff was friendly and helpful.

Great experience finding a new couch with the help of Kate! Definitely recommend asking for Kate when you go in, very helpful and knowledgeable!

Zach was so very helpful! He went above and beyond to make sure I was happy with my purchase. I will definitely come back and see him for all of my other purchases.

I was immediately greeted by Kate and I told her my story. I had never been in the store. We hit it off. She gave me a fabulous tour. I was amazed everywhere I looked. She is fantastic. The store is Soo beautiful. I told her I was interested in a very large canvas and we proceeded to her desk. I bought it and I arranged to have it picked up and all went well. Kate was so helpful, personable and great. It's the most fun I've had, ever, buying anything. Such a great experience today.

Alex is absolutely amazing! I can't thank her enough for the incredible help she's provided me not once, but twice already. I'll definitely be coming back to her again without a doubt!

Kate, our sales associate, was kind, knowledgeable and most helpful. We ended up buying a five piece sectional couch, two end tables and an entertainment credenza. After we set everything up we decided to add another section and a coffee all at price than their competitors and delivered one-third of the time of the competition

Great customer service, very helpful!

Kate was a great help to us. She answered all our questions and was very patient with letting us make a decision. We were very happy with our experience.

Jordan was super nice and helpful!

Great salesman fast and easy

Having limited space, I bought a reclining loveseat and was told the back could be up against the wall. Huge lie about "special features"!! Product must be placed 5 inches from wall to prevent wall damage while fully reclined. Why can't people just be honest, is it too much to ask? They just lost my business and I will be telling everyone I know. Shop elsewhere if you want honesty. Product #3990596 incase anyone is about to purchase this item.

Kelly was a Great Salesperson! Super friendly and dealt with our 3 kids while we shopped!!

Great place great people they always take really good care of me I recommend 10/10

Chandler is fantastic!

Mackenzie was kind and helpful . Very informative and knowledgeable . Gave me a wheelchair to use while and help in many ways.

Working with Jordan Hershberger was an absolute pleasure

Very nice and helped alotvery professional to long on delivery and can't check online for update

Great customer service

Katie was great! No pressure just there to help when needed. Great service!!!

Nice & fast

Great easy going knowledgeable staff. Really helped me find what works for my family within our budget. Not pushy

Nicely displayed showrooms. Chandler assisted us and was so helpful and easy to approach. Not pushy, which I really appreciated. Great salesman!

Relaxing!

Kelly did an awesome job of showing me options and providing excellent customer service.

It is with no reservation and with our highest praise, that we highly recommend Kate as an exceptional sales representative. She was kind, knowledgeable and considerate. Kenneth and Cathleen Hubbard

Extremely helpful and knowledgeable about purchased product and purchasing options. Will choose this representative on future purchases if he is available.

Kate was amazing. She was full of information and answered every question we had. She made us feel welcomed and even played with our daughter. She helped us pick out the perfect bed and the perfect pillows for our needs. Micah and I are extremely grateful for her!

We love this place! We continue to come back again and again. Every associate we have encountered has been amazing. Veterans are definitely truly appreciated by everyone here.

Ashley Furniture had the best Sectional selection and our salesman Chandler was so pleasant and helpful. I will be buying more things for my new home soon.

Alex was very helpful and not overbearing. I don't like having someone stand over me while shopping. She was polite and knowledgeable and the process what very quick! We will be back.

Jordan was great and very helpful. Easy to deal with and not pushy like a lot of sales reps.

Working with Jordan was an awesome experience. He was very helpful and his knowledge on the products reflects his experience and passion.

Giving only 3 stars as we have not received items yet. Sales person is a gem and could sell anything smoothly. This is apparent as I struggle with buyers remorse between conversation and final sale. One item on Ashley’s website almost $1000 cheaper and bigger. Same product (entertainment center). Manager claims sku# means made of cheap particle board and self assembly unlike heavy duty in store item. Perplexed over description reading exact same materials. Additional review pending. UPDATE received furniture. Came in 2 weeks which is great! USB ports do not work on couch or love seat. We will address that. $600 Red Carpet delivery does not include items such as end tables. Delivery guy left them in boxes, said doesn’t know why they tell people all things are put together. They are not. Still trying to get pop up sofa to slide out. Will address that as possible not together correctly. All in all furniture looks nice.

Jordan was very knowledgeable and helpful. Super laid back, no pressure salesman that helped me make informed decisions for furnishing my home. Painless experience!

We worked with Zach on Saturday. He asked how to help us and the first couch he showed was exactly what I was looking for. He explained the financing and gave us time to talk and decide. Going back on Sunday we were greeted by Jordan, told him we were purchasing the couch and needed to see accent chairs. He showed a beautiful chair and we purchased both. I appreciate their help and making the experience a good one.

Jordan was wonderful to work with! He was very patient and took the time to really find what we were looking for. Great customer service!

Kate was exceptional to work with! She helped my husband and I find exactly what we were looking for and even price matched for us. I would highly recommend going to see Kate at Ashley furniture in Mansfield!

Jordan was the best help. Got me a good deal and had a great attitude! I would recommend going to see him if you need any furniture.

Excellent.

Sales person allowed us the freedom to look but was immediately available if we had questions. Everyone showed respect for my service as a combat veteran in Vietnam. Would highly recommend shopping here.

Shelbi was super great. She paid full attention to what we were interested in as well as the space we had available. She even helped us to place our furniture in the room based on our scale drawing of the room. Very informative, personable, helpful, and friendly (not all straught to business talk). Great experience!

Mackenzie who waited on me gave me 5 Sta from beginning to end would recommend her to everyone!!

I am so impressed with.their knowledge and assistance. They were never pushy and I was able to look at everything and knew when I was ready They would be there to help. Alex was so accommodating she helped with measurements even offered to come measure my dining room. Sam the manager is awesome to talk to. I recommend Ashley Furniture in Ontario Ohio to everyone. Thank you Sam and Alex!!!

Jordan gave us courteous and prompt service and handled the sale very smoothly.

Kate is excellent! She really knows how to put the customer first, listening to what I wanted and was very helpful and knowledgeable of the furniture. I would highly recommend and the furniture quality is great and the prices are too!

Jordon was wonderful, went out of his way to find exactly what I wanted.A+

Very nice sales person and found what we wanted

We have purchased several items from Ashley furniture in the past. Kate was tremendously helpful, kind, with a wonderful personality. Went out of her way to help get what we wanted.

Jordan did a great job with explaining everything and stayed after hours for us as well. Great salesperson highly recommended!

Service was great

Chandler was really cool and helpful our experience was really delightful and I would definitely purchase though him again

Jordan was knowledgeable and great! Helped me find my new furniture

Very nice and knowledgeable! Jordan was great help! Told us all options and made it a very quick decision.

My sales person, Alex, she was very knowledgeable about Ashley furniture products, warranties & the delivery process and guided me through a great sale. Very satisfied!

So far a great experience

Was patient with us & very helpful.

Salesman was very friendly and gave us the time to look around without pushing us to buy anything.

I had such a great experience working with Jordan! He was able to help me find exactly what I wanted and he got me a great deal. Highly recommend working with them.

Chandler took good care of me when I purchased a recliner. He explained features of the chair and I liked it right away. He offered to let me browse other chairs but I had found what I wanted. He was very personable and professional. I was in and out in less than a half hour. It was a very good experience.

Knowledgeable and friendly

Our experience at Ashley Furniture was a pleasure. We were met by Kate as we entered and we explained we just wanted to look around. She gave us the space we asked for but remained close by in case we had questions, which we did and Kate answered them with full knowledge of every item we looked at. I find this rare in these days. We appreciated Kate's professionalism, her sense of humor and all around pleasantness. When we are in need of further furniture, we will definitely ask for Kate. Ashley is blessed to have her and so are those of us who met her.

Very friendly and very helpful!! Will definitely be back 😊

Very nice place and amazing employees

Jordan is an awesome sales person.He went above and beyond for us just to see what the things we got would look like together.I definitely recommend him if you come to ashley furniture in Ontario Ohio

Aubrey was great to work with. He was efficient and knowledgeable. He was also patient with us when we changed our minds. Awesome job, Aubrey!

Very helpful. We got a couch!

McKenzie was so nice and helpful with all my questions and concerns. Thank you!

Mackenzie was knowledgeable and had a great demeanor.

Extremely helpful, found exactly what we were looking for.

Wonderful experience. Kate was so nice and helpful to work with

Great staff great selection

Aubrey was absolutely wonderful to both my sister and I as we were looking around all the beautiful merchandise in your showroom. He was very professional, friendly, knowledgeable and definitely very patient as my sister finally made her decision on which items she wanted to purchase. I will be back & will request Aubrey when I am ready to purchase furniture for my own home. Love the honoring of our military. Thank You 🇺🇸 Bonnie

Jordan was great! I was very undecided on what I wanted and he stayed after they closed and helped me pick out the perfect couch without any pressure. Wonderful experience!

If you are a veteran, this is the place to shop for new furniture. Mackenzie was very helpful and my overall customer experience was awesome. Will definitely return for additional purchases!

Great service and great sales rep who answered all of our questions!

Thank you Kate! awesome sales consultant!! Keep up the good work. 👍🏽

Jordan was great!

Aubrey is a friendly salesman.He showed me different furniture pieces and also allowed me to browse the showroom floor independently without pressure to make a purchase. He was available when I had questions and had a coworker move furniture around for me to make the perfect room. I truly appreciate his willingness to serve in the USMC and Army National Guard. Aubrey, I salute you and thank you for you help.

Found what we were looking for.Sales person was very helpful.Highly recommend

Jordan is great guy to meet your needs.

Upon entering the store, we met Alexandra. She was very cordial and was truly interested in what I wanted and needed. Her suggestions were on target and she was not pushy. She shared personal stories as well and I felt like when I left, I had known her for a long time. She’s a very good customer service representative. I give her five stars! Thank you Alexandra. It was so nice working with you.

Great, friendly service! Would highly recommend Jordan to anyone looking for furniture.

Chandler was very polite, knowledgeable, and helpful with my wife and I making a decision on furniture.

I had a very nice salesman today. His name was Jordan Very nice and well groomed

I was very pleased with my sales associate Shelbi. She was very helpful and knowledgeable about the furniture. She worked very hard to find exactly what I was looking for.

Zech was a joy to deal with. He answered all our questions. He was so friendly and accommodating.

Excellent customer service and a down to earth sales approach.

Kate was great to talk to and she was knowledgeable and was able to point us in the right direction for our price range for items we need. But was not overbearing!! Let us look and would check in as needed. Great experience and will be calling her for everything else we need!

I visited Ashley homestore this afternoon on a Sunday and was greeted at the front door by wonderful pretty face name. Miss Kate she was knowledgeable she was very friendly and helped me decide on what I needed and wanted thank you so much for employing this young lady Kate is. Absolutely wonderful and we had a couple of good laughs. I will be in touch with miss Kate again when I'm ready to buy my banana beer. Thank you again Kate you are great.

Sales person, Alex and Tara were great. However, it's been a good 2 weeks and I haven't heard from the store re; setting up delivery date. This happened when we bought our couch and recliner,only we were told then 3 to 4 weeks and it ended up being 3 to 4 months and when we would call or stop out the other sales ppl would get nasty with us stating that we were never told weeks it was months.when both my husband and I heard that sales person sat weeks. The new manager did do us right by compensating us as this is one reason why I returned to get the bar stools. But it looks like I am gonna have to get on them again since no one has called yet.

Great experience and very helpful sales representative.

Very enjoyable experience thanks largely to Kate making it an easy, enjoyable, and even FUN experience! I will be getting all of my furniture from here going forward. Great place, prices and people - if you haven’t shopped here before for whatever reason then I urge you to give them an opportunity to impress you!

I had a good experience at my local Ashley’s Furniture store today. I wasn’t expecting to purchase furniture today but was surprised that I actually did. My salesperson, Aubrey, was the main reason why. He was very knowledgeable about the different options presented to me. Ultimately, I felt satisfied with my decision.

Absolutely great experience! Kate was so helpful and made buying a new couch so easy!

Shelbi was very helpful and friendly! Excellent experience

Fantastic service! He listened to us and pointed us in the perfect direction and we couldn’t be happier!

We stopped in Ashley's and was pleasantly greeted at the door by Kate. She had a big smile. She was happy to direct us to what we were looking for and asked if we needed help. We told her we were just looking. There was "NO" pressure at all. Kate came back to check on us and offered us a drink and asked if we were finding what we needed. Because she was not pressuring us, we felt very comfortable with asking her questions. We did purchased a sofa and our whole experience was very relaxed. We thank Kate very much for helping us and she is such a sincere, genuine person. Would definitely go back and we highly recommend that you ask for Kate.

The representative was wonderful and very pleasant to work with. She went above and beyond to help me and I appreciate her expertise ‼️

We were warned by friends not to shop here but after shopping many stores Ashley had the only TV stand I liked. The stand was delivered with a broken corner and inner shelves that didn’t even connect where they should. I called immediately upon receipt and was told someone from Marion would contact me within a couple days. That was twelve days ago. Luckily I have a handy husband that spent a few hours making our new furniture actually look like new. Wouldn’t even consider shopping here again. I gave two stars only because the salespeople were pleasant and helpful.

Absolutely love the store, staff is amazing and the help that we received from KATE FICK was amazing. She is so helpful, nice, personable, as well as knowledgeable. I will be coming back and asking for her especially every single time I need something for my home. She was awesome. Thank you for all your help Kate and I will see you again! 😁

The salesperson was very knowledgeable and friendly. I didn't feel pressure. He was there when I wanted to ask a question without hovering.

Kate at Ashley’s furniture in Ontario was amazing! So helpful with helping us pick out furniture for our new home! Definitely recommend!!

Awesome. Zach and the manager was very nice and helpful. No pushing anything on me.

Quick and easy. Very nice to work with as well

Shelbi was very helpful

I had a great experience shopping here! Kate gave me plenty of care and time while helping me select a new bed. Thank you so much!

We had a wonderful experience at Ashley Furniture Store in Ontario, Ohio!!! Kevin, the store manager was very helpful as we chose a table and chairs and bench which he had just placed on sale. Then Shelbi was very helpful also. When we went in the next day to make our purchase, Jordan was able to get everything covered for us in a very professional and helpful manner!!!

Zechariah was fantastic, he was friendly, extremely nice, and very helpful. 10/10 service all the way around, for any other furniture we will be back to see him. Thank you Zechariah for the great experience and help getting our couch!

I was so very pleased with Mackenzie. She was so helpful and so professional. So kind . She went above and beyond to get us the best price! She did an awesome job!!

She was really nice and she helped us out a lot

Shelbi was super friendly and very knowledgeable on mattresses

Jordon was very polite and friendly. Very helpful on helping us pick out the right couch for us, answered all are questions. Made us feel at home.

Jordon did a good job

Would 20 if I could love zech a d sam.

Wonderful service!! Highly recommend!!

This place is awesome I received so much help from Kate. I would definitely come back. Thanks again Kate! 😁

Mackenzie was our sales girl today and she did an amazing job showing up what we were looking for. She got us a fair price that we are happy with and will definitely be back to pick out our next furniture set.

Was greeted immediately and allowed to roam while the associate stayed available for questions Had some great tips and very patient while I sent pictures to family for final decisions AMAZING AND HIGHLY RECCOMEND

Jordan was great to work with

Jordan Wes a pleasure to work with, very friendly and knowledgeable about what we were looking for.

Mackenzie showed me several living room sets and was okay with me putting my feet up. She then guided me through end tables. After going through most of the store I ended up going with her first suggestion. And every associate came and thanked me for my service.

Very polite and courteous. Never felt rushed. Took time to explain.

Very good salesman. Not pushy and explains everything about the item we were buying. Would buy from him again

Chandler was super personable and helpful. We came in for a rug, didn't find one we liked, but we ended up leaving with an order for our brand new bed! I was testing out beds, more for fun than anything. He pointed us in the direction of a particular bed set-up. The bed was soft as can be and the sale included a free adjustable bed frame, which is a must have for me and my girlfriend. We've been looking around for a long time for the perfect bed and Chandler found ours for us it would seem.

My family and I came in to shop for a couch for our home. Kate greeted us as soon as we walked in and was friendly. Trying to shop for couches with 3 little ones make it tricky and she stayed patient with us the entire process while showing us different couches and what not. The customer service was great and we were highly impressed!!

Great customer service. Kate was honest & incredibly helpful during the process.

Was very low pressure sales. The on the floor salesman did a great job knowledgeable and knew all of the smallest of detail. Showed me the pros and cons of all the different recliners and helped Maeve choose the perfect one for my need I would have anybody that needed furniture shop here.

Devin was very helpful and attentive

Kate was helpful, amazing and kind.

Excellent experience

Shebi was very friendly and helpful on helping me pick out my bedroom furniture. She explained everything well and welcomed us gave us a drink and wasn’t pushy and let us look around until I was ready. I’m excited to get my new furniture.

There awesome

We have been working with Dylan over the past few months for our furniture needs for our home. Dylan has gone above and beyond to help us pick out our furniture. He was very professional, knowledgeable and eager to answer all our questions (yes- my wife had many) Thanks Dylan for all your help making our selections. We will definitely be back for other furniture needs.

Everyone was very inviting. Dylan was so helpful and knowledgeable about the products that I had questions about. He definitely made my experience at your store great!

Mackenzie was amazing!!

Let me tell you! Our experience with Ashley furniture in Ontario, Ohio has been amazing!! Mackenzie was so helpful and friendly! The speedy service has been great too! THANK YOU!!!

Shelbi was awesome at answering all our questions and helping up to for d the right mattress for us!

McKenzie was great, listened to our wants and needs. Wife had a couch picked up and now we'll have a new one in 3-4 weeks.

Greeted as soon as we walked in the door. Helped right away. Offered many different styles of what wanted. Excellent service.

Quick and easy

My husband and I purchased a new sofa, loveseat and dinner table with chairs from the Mansfield location. Jordan, our salesperson, along with the other staff was very friendly. He was patient with us as we decided which items we wanted to purchase. Jeff and Adam delivered our furniture. They were very kind, courteous and friendly. They set the items up and tested the electronic parts before they left. Very pleased with both of them.

Kate was amazing at helping my husband and I find the perfect living room set for our new home!

It was great that we were able to shop around without being pushed. It was pleasant to be checked in on but not hovered around! Any questions we had were answered and we are super confident in our purchase

Kate was AMAZING! Great customer service! We told her our specific requirements that we wanted in our furniture pieces and she got us a great deal on exactly what we wanted!!!

Aubrey was awesome! Answered all my questions and was very patient while I made a decision. Great experience!!

Shelbi was excellent! She helped my Mom (85 yrs old) find her new sofa bed for her great grandkids to sleep over! Shelbi was extremely courteous and helpful in choosing the new sofa. Thanks for making this a great experience Shelbi 😄

Mackenzie was very helpful with our mattress purchase. She is so easy to work with.

Excellent customer service, selection, and attention to needs. Only drawback is wait time, however I was promised an every two week update on status.

Alex was very courteous and helpful

Got exactly what we were looking for an no high pressure sale. Super helpful and got us a wonderful deal on exactly what I wanted. Highly recommend Ashley in Marion.

Super helpful and got an awesome deal. Couldn't be happier with the experience. No pushy sales just answered our questions and gave us time to discuss alone and make a decision. Thanks so much!

Aubrey was very knowledgeable and accommodating. After showing us a few options, he gave us space to look around and contemplate our decision. The sofa and recliner that we ultimately decided on look nice. We can’t wait to receive them and see how they work in our home.

Jordan Hershberger was a fantastic salesman! Very professional. Made me and my wife's experience at Ashley Homestore great!

Had a great experience with Jordan and was very satisfied with care and thought given for my purchase!

Went in for the very first time at the Mansfield location. The staff was extremely friendly and was very quick to show my husband and I the exact furniture we were looking for. Would definitely be coming back when we are ready for more furniture.

Very friendly, helping and relaxing atmosphere . Thank you for the welcoming experience

Great product quick service and fun experience with a knowledgeable and efficient sales professional.

Katie was great! She was quick to help and was able to get me exactly what I wanted a for a great deal!

Shelbi was awesome. Helped me right away. She even went beyond by helping me get a glass replacement. Thanx!!

Dylan was kind and helpful thank you for the new kitchen table

Ricky was very fun and easy to be work with

Dylan was helpful and patient while I chose the right sofa for my home. Being handicap, Dylan was very helpful maneuvering me throughout the store. I have patronized your store several times over the years. Purchases have always been quality items.

Jordon was very helpful and met all the needs I was looking for in a mattress. I will shop Ashley’s again and recommend to my family and friends.

Very nice, personable and very helpful. Has knowledge of product and stock.

Kelly are sales lady, was such a delight. She spent ample time with us to find the right fit in a living room set for my needs. Will be back to visit her soon.

Wonderful customer service! Very knowledgeable and patient - thank you 😊

Exceptional! Katie was awesome!

Dylan was very helpful with assisting my wants. I appreciated that he wasn't a typical salesman trying to push the product on me. He allowed me to tell him what I wanted. Mr. Dylan deserves a 5 star. Thanks Dylon

Alex was very helpful. She gave us excellent customer service. She explained where we can find a dresser for my son. We actually found one and she explained when it would come in and answered questions that I had about the payment option program. I will definitely ask for her again. Thank you Alex for All your help.