We purchased a new mattress from Steven at Ashley Furniture in the Deerfield Towne Center. Steven was very knowledgeable and answered all our questions with a smile. Overall we had a good experience and we’ll be back!

Very bad experiences with Ashley Furniture. Broken couch. Pieces (still) missing after 4 months. No calls, or updates on repair products and arrival of missing pieces and parts. The sales person later called the Mrs., same day she was in the store, and asked her to go out for drinks. How do places like this still exist?

We purchased a $4000 sectional couch from Ashley furniture a little over a year ago. The frame broke within less than a year. We called to file a warranty claim which was a nightmare, it took 3 days to finally get ahold of the correct person, they kept passing the buck to different departments within the company. Finally they took the broken section of the couch, instead of replacing it they "repaired it". It is now broken again in the same place and they refuse to replace or fix it because our warranty expired 3 months ago. Absolutely overpriced and poorly built furniture. This company has horrible customer service. It is criminal. I will never spend another dime at ashley furniture and I highly advise anyone else to avoid this store at all costs.

I don’t need a babysitter to look at furniture. Absurd business policy to have someone creep around on you, I can’t even freely speak with my wife without someone being there….HIGHLY do not recommend this place. Even the person in sales doesn’t want to do it but has to since it’s REQUIRED.

Great experience!! Jordan was so helpful and friendly! We love the dining set and family room furniture!!!

Store has an okay selection. In this store you cannot browse. Its really hard to take the time to look at furniture and decide what you like. Someone CONSTANTLY follows you around each corner. Like blood in water and you're being hunted. It is a really an uncomfortable experience. You're chosen sales person will also keep approaching you asking if you need anything or pestering you trying to upsale the product. The minute you show remote interest in any couch or sit in it they are on top of you. It's hard to decide if you like the furniture if you feel like you have two seconds to stand close to it or sit in it without being pounced on. I've been there two separate times with my husband interested in purchasing a couch, but quickly leave when we constantly get bothered and followed. Will buy a couch somewhere else.

If you wanna walk around a store and just browse this isn’t the store for you, you will be stalked and follewed around the entire store. It’s a weird feeling. Before we left I had to turn around look at the lady and say we didn’t see anything we wanted we’re leaving so you can help someone else.

We enjoyed shopping at this store and appreciated Stephen's help. We found a better value than we'd expected, and our order was delivered in good shape and at the time and date scheduled. Highly recommended.

Incredible mattress shopping experience. We checked out many other stores, but the selection and the service provided by Jordan could not be matched. Jordan truly made the shopping experience enjoyable. Thanks to her, we made an informed decision and are super excited about our new mattress.

Exceptional customer service. We found exactly what we were looking for and the delivery of pur furniture was wonderful. Great product for a great price!

Katie was great!

Purchased sleeper sofa and loveseat. Price was good. Jason knowledgeable and helpful.

Curtis is a gentleman and a scholar. Took amazing care of me. Will absolutely be shopping here in the future.

Katie was so helpful!

Poor selection of medium priced furniture. Quality seemed poor compared to other competitors.

Worked with Summer. Very friendly and helpful!

We had the best experience with Summer. She was incredibly helpful and patient. She helped me pick out the most perfect couch for my daughter for Christmas. I would highly recommend the store and Summer. I also went to 3 other store prior and Ashely had the best selection.

Katie was phenomenal!!!! She was so patient with us as we debated about the color for over an hour. It was close to the end of the night and she was not in a rush to get out. Will definitely go back to her again.

We have had the pleasure of dealing with Curtis Fairbanks at the Ashley store in Mason on multiple occasions over the past couple years. I could not ask for a better salesperson to work with…professional, helpful, friendly, and honest…everything about him is what you hope for when you walk into a store to make a major purchase! Very well done Curtis, we so appreciate you!! You are our go to when we need furniture!!

Katie was an absolute professional with suggestions and efforting that went a long way! She made me feel comfortable and confident in my purchase.

Our salesperson was so nice and cooperative.Jordan was really patient and helpful. Had a great time buying furniture.😁

Staff were excellent . Katie took great care of us and was patient in explaining us . Great collections in the store to choose from ! Would surely visit again .

Jason was very helpful and helped us find the perfect couch with no hassle!

Just bought our couch with Katie! She was the sweetest!

Waited 7 weeks for a damaged desk. Just horrible and would not recommend. Then told have to deal with customer care.

Great experience at Ashley in Mason, Jason showed us a wide verity of sectionals. Furniture delivery team were respectful of property and professional.

Jason was super helpful even after we changed sofas after he had written up the job. We will keep coming back to Ashley and Jason as our sales rep.

Summer was fantastic and management was very kind! Highly recommend

We bought a kitchen table and Katie was great to work with!

Jordan was very knowledgeable about her inventory and showed me all my options. I did not feel any pressure and I got exactly what I wanted.

Samar was amazing!!! She took care of my mom, myself and my daughter so well!! We are so blessed!! Finished here right away for all of your furniture needs! Great hire Ashely!

Jordan and katie were absolutely wonderful very helpful and very pleased

Jordan was a pleasure to work with. She's knowledgeable, personable, and actually listened to what I was looking for. Jordan is one of those rare salespeople who is great at their job, without being overbearing or pushy. I'll definitely contact Jordan at Ashley the next time I'm looking for new home furnishings.

Katie was Great! Best part no pressure to buy the same day.

Katie was an excellent saleswoman and a pleasure to work with. We loved the Black Friday Sales and look forward to our delivery.

Friendly staff, clean environment, and excellent displays. I was helped by Jordan and she made it very easy to find the furniture I was looking for and quickly provided all the information and options I needed to make a decision.

My sister and I came into this Ashley location to look for bed and recliner for my aunt who unexpectedly lost her husband. We are both from out of town and have limited time to purchase and set up her new place in a senior living community. Jordan the sales associate was beyond helpful and empathic. To listen and not to sell to us but helped guide us to what we needed. Jason the bedding and sales manager was super helpful in calling the distribution center to see if we were able to get our items as quickly as possible. I want to ensure that this dynamic team is recognized for going above and beyond to help us.

Katie made it quick, easy and she was also super nice. Coming into the store was worth the trip, cheaper than online with a faster delivery!

Katie was nice at the store, but the order was wrong when the delivery came. We paid for the platinum service thinking it would be nice not to have to put the bed together. Jason (Katie's manager) attempted to fix the order and it was wrong again when the delivery came. Both times the delivery service knew immediately it was not enough for the beds. Third time the delivery service fixed the order and beds were delivered. However, the shelving was on the wrong side of one bed and preassembled. Katie and the website say it could be on either side. The adjustment to change the side was obvious, but the platinum service does not provide changing preassembled items, so they built the one bed. The other bed, I had to build myself after switching a single board to make it go to the other side. So I paid for a service, to only do half the work myself. AND not all of the hardware was available. This process took 2 months and preparation for three deliveries, meaning clearing out the room so there was space to put the beds together THREE times.

After several attempts to cancel part of our order with the sales staff at this location, with customer service email, and escalation to the regional manager, being denied a contact to voice my complaint higher, I am still being denied a refund. These products have not been delivered and we no longer have a need for them. I have filed a Better Business Bureau complaint as well as disputed the charge with American Express. I will also file a complaint with the CFPB and once completed I will return and post another google review. All we want is for a refund for 2 items that have not been delivered, that we do not want, that we have no need for, and we are being charged for. Make it right Ashley. Do the right thing.

Jordan was very helpful and nice.

I came into the store and was greeted by Katie Kline. I told her what I was looking for. She took me to the piece of furniture I was looking for and I was in and out of the store in 15 minutes. Thank you Katie.

Katie was so much fun to work with. She found exactly what we were looking for and closed the deal. Great personality!

I bought a king size bed promise to deliver by 19Aug ..just imagine after so many conversation it got delivered on 1st October and with a missing part . From now it get worst, they put the bed in my living room and they told you will receive the missing part in a week, after a week i called and they told wait for 21 working days. After 21 working days they told they don't know when you will get take a $75 coupon . the bed was sitting in my bedroom and i was sleeping in living room from 1 month as I cannot put my mattress to it . then i have to literally shout to customer care and told please take the bed and return my money and they don't agree to it . after that they told they will give something so that i can use my bed in next 5 days . and when original piece will come they will replace that .... i am now waiting on that ..... but my last 3 months was almost a nightmare . better buy Ashley furniture from local shop and never from ASHLEY .

Will never buy furniture from an Ashley or Morris location ever again. Refused to refund a non delivered order. Forcing us to take furniture we do not need **Update as of 11/3/2024** I have responded to the request to email my issue. I look forward to Ashley Furnitures swift resolution. **Update as of 11/7/2024** I emailed as requested below. I was told on 11/5 that there was nothing they could do and they were escalating to the regional director. I replied stating that was already done when we attempted to resolve the issue in person and that i'd like this concern escalated. Within an hour I was told no refund will be issued for the items that are not delivered. I have not heard back since. I will post a new review with outlining the next steps I have taken

The staff at Ashley, Deerfield are very nice, patient, and accommodating. Mounika gave us many options on the bed frame and mattress that we need and fit our price range. I recommend this branch to anybody who wants to buy any furniture/s.

Katie was great best experience ever buying furniture

Great

Worst store. They won't deliver on time and in many cases won't deliver at all. Mason store employees don't care about customer and not trained.Folks waited for more than 3-4 months before canceling the order.

I'd talk about the product, but I didn't get it yet, 1 week past the due date, we had to go to the store and what do you know, they already had it on stock now, we just need to set the delivery date, I don't feel such a "valued costumer" as they called me. This smells like they forgot, but what do I know, I'm just the one that spent $850 on air so far.

Katie was a wonderful sales rep. She was very special and a joy to work with. Also very accommodating and helpful in getting us the chair, and price that suited us. We were treated just like family.

Great and friendly service! We found what we wanted and they honored the price on their website. Jordan was awesome 😎

We went in knowing the different items we needed but wanted to look around. Jordan was amazing and helped us the whole way even when we went in a totally different direction with what we wanted than what we started saying we wanted. She was able to show us everything specific in the store displays when we had questions. We will definitely be coming back to her next year when get some more furniture. If anyone is looking for a personable salesperson that wants to help you find what you need and makes you happy I highly recommend her!

Summer was great to work with! She was very patient and professional. She continued the communication until we were able to come back and finish the purchase. Had a really great experience!

Loved our experience at Ashley. Jordan was so easy to work with!

Great knowledgeable service!

My (5) Star review is for (Mounika)!! At the Ashley Store: 34 ASH CIN MASON /5225 DEERFIELD BOULEVARD, MASON, OHIO 45040

Wonderful and informative sales people. They were so kind and patient with us. Thank you!

Very pleased with our new dining room set. Sales and delivery were very professional.

Katie was awesome! She greeted us and made us feel like we were family! She sat with us and talked us through everything and fought for a great discount! Please go see her at the Mason/Deerfield store!

Mounika was very helpful and attentive, helped us through our financial journey and helped me and my wife pick out a perfect couch and recliner.

We were greatly helped by the Sales Rep Mounika. She was very attentive and professional and was so sweet! We knew what we wanted and went in and were happy to see some many different finds there at the new store. We were able to get sales on our choices and we were so happy.

Amazing service from Jason Kidd!! Was very informative and helped out us greatly. Would come back for their customer service and selection.

Had a great experience buying a sectional couch from Jason K. Knowledgeable in dimensions and fabric care, he guided us into a great 7 piece set!

Katie was great and price matched the furniture we wanted.

Summer was a great salespeople to work with; had a pleasant experience.

Great service both at the store and at delivery time. Thank you!!

I had a great experience and Katie was very friendly helpful and patient. And we were able to purchase the perfect sectional for our space!

Great experience! Jordan did an awesome job

I stopped in to browse for a new sofa, and the salesperson, Samar, was extremely helpful throughout the whole experience! She happily showed us our options and answered any questions we had, and eventually helped me pick out my perfect sofa! Highly recommend!!

Summer was great at helping me find exactly what we need! Very helpful. 10/10

Zack was very helpful with the purchasing process by showing us the types of furniture we were looking for after speaking with him. Elizabeth provided us with excellent customer service and a friendly demeanor. Overall, the store had a great selection and the staff was extremely friendly and helpful. Would recommend this store and will return.

Just bought our beautiful couch at this Ashley location! It was a quick and smooth process because of Katie who showed us our dream couch right away ! Definitely recommend this location:)

Katie is absolutely fabulous.

We had a wonderful shopping experience at the Mason Store. Katie was wonderful to work with. She answered all of our questions and was able to get us checked out and set up with zero hassle.

We had a complicated order due to a return. Summer was wonderful. She deserves a raise! Great job

Just moved from Florida back to Ohio...needed furniture for my new apartment. Jordan was fantastic to work with! I had found some pieces online that were on backorder so I went into the Mason store. She was able to get everything I wanted. No pressure just lots of help! Most of the pieces have been delivered (on time & assembled) & the rest will be here in a few days. Everything is great ..love seat, recliner, bedroom suite. Thank you Jordan!!

Recently stopped in to browse sectionals for basement family area. I was casually browsing, but found something just right. The salesperson I worked with, Jordan, was absolutely wonderful. She made the process extremely smooth and easy. I especially appreciate her professionalism, knowledge, and customer service. Definitely stop in and ask for Jordan! Great experience and great store!

Katie was awesome! She was great about listening to what we were looking for and made it a fun experience.

Katie was so nice and friendly! She does a great job selling us our couches. 5 stars!

Good receiving thanks Katie for getting one

Jordan was so helpful to my wife and I when shopping for furniture for our new home.

Best prices and great selection of furniture! The most comfortable couch i think I’ve ever seen and sat on!!

Had a wonderful experience at this Ashley furniture store. We were able to get help picking out a new dining set for my new house. Shoutout to Jason for helping us out! Thank you!

Great buying experience at Ashley and Katie was beyond helpful!! We will be back.

Katie was a wonderful help, kid friendly, made a sale 👍🏼

Very good service from the associate

overpriced furniture, just go to Bob's it's a better experience. Won't honor a warranty furniture falls apart after a year even at $3500 price point

Zack who assisted us was very helpful and provided us all the information we needed. Good service.

Katie was a breath of fresh air! We had been looking for several pieces for a while and usually are turned off by over pushy sales persons. Katie gave us the freedom to roam around, but was ready when we had questions. She was very informative and knowledgeable of the merchandise on the floor, efficient, and friendly! Thank you for your all your help. Hope you had a great first week on the job! Thank you to Elizabeth for supporting Katie… you are a great mentor!!!

In and out in twenty minutes with a whole new living room and dining room set thanks to Katie!

katie was the sweetest. i loved the experience here!!

Katie is the bomb, got my dresser picked out in no time 🤝☺️

Katie is so great she has awesome customer service. I am a picky chooser when it comes to furniture and she listen to me she gave me multiple option she don’t mind giving me price ranges for multiple sets. I even ordered a set end came back to exchange it for the one I really wanted but could barely afford because we know those prices are pretty decent. Anyways thank you Katie for all of your help you were amazing the whole time want rude very friendly to me an my sister.

Katie was so helpful and listened to what we were visioning and helped us find done great quality pieces of furniture for our new home!

Service was great and fast delivery.Jason Kidd was very professional and helpful

My husband and I came in looking for a new sofa our cats had completely destroyed our last one so we where just browsing, last furniture store we went to they completely ignored us & had us walking around the store for 15+ mins I was expecting the same thing to happen at Ashley’s but to my surprise that didn’t occur, upon entering we where nicely greeted by Zack he was very attentive & helpful , we informed him we where just looking and that we wanted something our cats couldn’t destroy within days, Zack informed us about protection plans and coverages, had us look around to see what caught our eye and even let us know that Ashley’s does price match! Zack also informed us of on sale sofas and their best sellers as well, we found a sofa just right but a bit over our budget, Zack was able to reduce a bit of our total and we where able to get our sofa in no time! Overall BEST customer service me and my husband have experienced at a furniture store, if you’re going to Ashley’s I’d recommend Zack as your salesman he was very helpful and patient not only with the transaction but with the overall experience, he was not trailing us like a dog through the the whole store he was allowing us to look around and test sofas before coming to a conclusion. 10/10 experience.

Nice furniture

We went in with a chair we wanted to see but it wasn't in stock. They worked with us to order it in and gave us a discount vs if we ordered directly from their website. The process was easy and delivery was simple and on time.

Stopped in 8/4/24 to look at furniture. Was greeted upon entry. Wasnt expecting to buy a new furniture set, but the staff at the store was friendly and helpful ensuring all needs were met. When I checked out to pay, the manager worked hard to give the most months for financing on the Ashley cc which was great. Was also gifted the option to select a gift after purchase based on the amount of $ spent. This was a nice gesture. Delivery updates were seemless and I was updated throughout the process. The delivery men were friendly and quick. Was overall a great experience. Anyone looking for furniture, I would say definitely check out Ashley in Mason. They currently have great deals going on because they are relocating :).

The staff was very friendly and helpful. We received our furniture 2 days ago and it really doesn't fit in our house.we are in the process of returning to find a more appropriate fit for us..nothing at all wrong with the furniture it just sent for us

Curtis was awesome and full of information for all our questions. We came in for dining chairs but left with 2 sofas, 2 swivel rockers and 2 ottomans. Lol

So nice! Mrs.Amil helped us find our new couch and 3 tables! There is a free gift when you buy something from them. So we got a free new Ring doorbell! 10/10 would recommend!

Summer was very helpful and informative and patient while we decided on our purchase. Thank you Summer!

Summer was very knowledgeable, polite and helpful - super experience !

Jordan was so helpful.

Daisy made our first experience buying couches easy. She was respectful of our time and explained the entire process from buying to having the furniture delivered. Everything arrived on time and in great condition.

Daisy and Elizabeth are awesome. They have went over and beyond to get a mattress to me, they held the mattress until my bed frame was delivered.. which was a good month or more. Daisy connected with me and said, “no problem.” I received my Stearns and Foster yesterday and the delivery was great. The deliverer said he could put it on the bed but I really needed a low profile boxspring. I reached out to Daisy and she was on vacation but responded and said , “ I will reach out to my GM ( Elizabeth), and Eliza found one for me and it was delivered the next day. This is true customer care at its best!! I recommend this store, the people and delivery people.

Buyer beware! I purchased an as is floor model. A piece from that floor model was missing from the delivery. I was directed to work with the store to address. I left a voicemail for the store, no response. Went to the store and was told it was an honest mistake and that they would contact the delivery warehouse and make sure the missing piece was delivered in the follow up delivery. It is now going on a week with no resolution in sight. Would not recommend anyone giving their business to this company.

Amal was a great sales person! No pressure and easy going. She found exactly what’s we were searching for. Elizabeth, the store manager was also awesome to deal with! Thanks!

If I could give 0 stars I would.

(Translated by Google) Prices are fairly reasonable (Original) الاسعار معقوله لحد ما

Good buying experience, Jason told us everything about prices, delivery, discounts. They were able to hold our furniture until our home is ready. Delivery went smooth, the furniture was put where requested, it was assembled and all packing was taken away.

Great experience with Daisy. She took so much time with us to make sure we picked out the perfect mattress. Make sure to ask for Daisy she is the best!

Curtis Fairbanks helped us with finding a new chair. You couldn’t ask for a nicer, more professional guy! He helped us find exactly what we were looking for, got us the best price, and got us set up with delivery. Thanks Curtis!

Sherry and Liz were awesome! We really appreciate all you did for us!

very helpful and great at making sales. tons of deals and willing to bargain the price. Sherry Hughes does a great job at helping you.

Great customer service, low pressure sales. Highly recommend Sherry Hughes and Ashley Furniture for your furniture needs!

We stopped to just look.about getting a new mattress. We were cordially welcomed by Jason Kidd, a very friendly and professional young man. He walked us through all the different mattresses and needless to say we found just the right one with his help. The process of financing and setting up delivery was very quick and easy. Looking forward to a good night's rest. Thank you Jason.

Our experience was so easy and the general manager was so sweet! She took off some extra money for our furniture and went into great detail to help us find the right couch. Steve also helped us navigate the store and quickly checked us out!

Visiting this store is the worst shopping experience I've ever had. We walked past 3 salesmen and it wasn't until we were on our way out, about 20 minutes since we entered the store, that one of the salesmen approached us. Steve was helpful but he wasn't very knowledgeable since he didn't know many of the questions we asked him. He was trying his best and was nice enough but his knowledge about the merchandise, sales, etc., wasn't the best so we just figured he was new at this job. We were looking at purchasing a new master bedroom set, a Tempur-Pedic power base and a Tempur-Pedic mattress, which was going to end up being a total of over $12,000. We asked if they were offering any promotions, as most furniture stores do, and he mentioned that they were offering a 10% discount for military members, which I am a disabled veteran, also Tempur-Pedic was offering a $300 towards accessories. Not a big discount, considering what was offered by other stores so we told them that if they were able to offer us free delivery we would finalize the purchase. They said that only a store manager could authorize that, and that the store manager had left for the day so they couldn't do anything else for us and to come back the next day. The store opens at 10 am and we were there at 4 p.m. on a Saturday so it was weird that the store manager wasn't there. After 2 hours and us about to leave they “magically” were able to write off the delivery but told us that the bedroom set we were looking at was not eligible for the military discount. So they discounted the delivery fee of $329 but took the 10% discount, which only applied to the furniture, not the mattress, which was a discount of $370. We asked what promotions we could get on the mattress and they said the $300 and free delivery on the base and mattress. My wife asked if they could also include the pillows and the mattress cover, which it was being offered by Tempur-Pedic anyway and after them going back and forth said yes but that they “misspoked” on the $300 discount and free delivery, so now we were getting 2 pillow and a cover for “free” but they were taking away a promotion offered by Tempur-Pedic and not them. We felt like after they were the ones offering us a promotion they took it away as soon as we asked for an additional discount. Needless to say we left after wasting 2 hours of our time without purchasing anything. I don't recommend this specific store and will never visit them again or any Ashley furniture store. It is ridiculous that customers are treated this way. I own several rental properties and if I were to treat my tenants or managers this way I will be ashamed of myself. It is not about that specific sale but about making a lifelong customer, we are also on the market for a new living room set and all our properties are rented fully furnished, so they not only lost this sale but many other future sales from me. This is just bad business.

We got a recliner love seat. The sales people were knowledgeable and the sale price was a bonus on just the sofa we were looking for.They delivered as promised without incident. We did not get the warranty. We’ll have to wait before commenting on the quality and durability of the love seat.

I rarely leave Google reviews, but I felt obligated to let people know to avoid this place. We asked two very upfront questions: how much to deliver, and how much is the military discount. Their answer was simply, “I don’t know, you have to wait until you purchase” — they wouldn’t even give us a quote unless we were purchasing that day. Their whole business model is to get you as far down the purchase journey as possible hoping to pressure you into a purchase annd overpaying for simple things such ans delivery. Avoid. Avoid. Avoid.

Great furniture and prices. Thanks Ashley furniture!!

Jason Kidd was a great help! Helped us get the best discounts on our tempur-Pedic mattress!

Elizabeth and Daisy were over the top helpful! Appreciate you both!! Highly recommend anyone looking for new furniture, come see these two at Ashley!

Jason Kidd was super nice and helpful we purchased a bed with the adjustable and he made sure to make sure we were comfortable and took his time getting to know what what we wanted with no rush. Thanks again Jason!!

Beautiful furniture & great customer service

We bought a new sectional, couch, and loveseat and had a great experience. Summer Riad, sales associate, was so kind and helpful. GM Elizabeth Evans was also wonderful to work with. Highly recommend.

Elizabeth, Sherry & Daisy are so wonderful to work with. I’m an interior designer and appreciate their thoroughness and professionalism with not only my furniture needs but also my clients. I highly recommend this location.

Everyone was great and the process was very smooth!!!

Sherry was such a huge help. We got there right as it opened and she greeted us right away. She answered all questions we had and if she didn’t know she took the time to Find it out for us. She let us browse without feeling the pressure you usually feel when looking at furniture. We couldn’t choose between two different ones and left . We came back a few hours later and ordered things for multiple rooms in our new home. She was awesome to work with!!

Great customer service. Elizabeth is the best!

Sherry was incredibly helpful and did an excellent job with the furniture for our new home!

Daisy was very helpful!

I highly recommend! Our furniture came very quickly and looks beautiful! Delivery was very professional and communication was excellent.

Visited the store, nice staff and all were busy, yet they all took the time to acknowledge us. No one walked by us without asking if we had been helped. We were fortunate enough to receive Summer who was AWESOME! She was knowledgeable, not pushy and worked hard to get a price we liked.

Jason was very knowledgeable and helpful when picking our new sectional.

Curtis helped my husband and I pick out a sleeper sofa and a new dining room table and chair set. He was able to help us find something for our budget and was very friendly. He didn’t pressure us into buying more than we wanted, but made sure to explain all our options. Great place and great people.

Curtis Fairbanks was a great salesman and helped us find our perfect couch and loveseat.

Great service, fast delivery and and excellent customer service, both with the person who sold us the furniture and those who set it up in our house!

This experience has been horrible from the beginning. Went in and paid all cash upfront and was promised a delivery date by November 1. That date comes around and miraculously the pieces are not available. After talking with the store manager, she pulled some furniture from another couple and then refused to talk with us in the process. I have videos from that day too. Furniture arrives 3 weeks after promised date. Deliverers took a picture of the night stand and then dented it on the way out. I asked them to take it with them and they said "you'll have to call the store for us to come back and remove it". I tried doing that for five months and now they say it is not covered under warranty. Will never be back here again.

Jason was super helpful and patient. Great experience, will be returning to this store!

The staff at the Mason location are out of this world! Elizabeth, Daisy, and Sherri are fantastic! So helpful, gracious, and lovely to work with! We went to a few other stores to browse and the Mason location's customer experience was by far the best! They helped us find exactly what we wanted, gave us great service, and a fantastic experience!!! We will definitely be back! They have our business for life! Thank you ladies!

This is my second purchase at Ashley furniture within the last four months. I returned because I like the service and the process during my first experience. When I entered the store on my second experience, I walked around the entire store almost twice before finally going to the counter and asking for help I was a bit surprised since I’m almost positive furniture sales reps work on commission. The dining room table I wanted was out of stock, but I did get an email prior to when they said it would be in stock and delivery was easy to set up. My first delivery all of the packaging was removed from the item and the mess in the room cleaned up, however with this delivery, all of the packaging was not removed from my dining room set and, there were multiple pieces of trash remaining in the room. I had to pick up after they left. This will not discourage me from purchasing from Ashley in the future, but I am disappointed with the second purchase process.

Could not have had a better experience today at Ashley Furniture. Elizabeth made choosing a new mattress a breeze and soon we will be sleeping on what feels like a cloud!!

Jason K was very help in our search for chairs! Thank you for your assistance!!!

Summer was a very accommodating and reasonable (and patient!) salesperson. The couch arrived in perfect condition and the men who delivered and set it up were kind and worked fast. I couldn’t ask for a better experience.

I had a phenomenal experience with Jason Kidd. He also helped me resolve an issue with my current furniture. I purchased two pet-friendly pieces and I’m excited to use them! Thanks, Jason!

Kendra was awesome. Helped us find exactly what we were looking for. Really happy we decided to go to Ashley first. One and done!

The sales associate that helped me, Kendra, was super helpful, friendly, and patient. It was a great experience and I’m super excited for my furniture delivery!

We came from out of state to purchase some furniture for our new home. I spoke with Curtis on the phone and he assured me that he would get us the furniture that we wanted. Meeting him in person was even better, it was a quick, smooth, and efficient process. I look forward to working with him again in the future.

Daisy was an awesome assistant manager. She helped us out so much. She responded very quickly to every email and call sent. She is the best Ashley employee I have ever met. Thank you so much.

I wish I would’ve read the reviews before ordering from Ashley. We ordered a bedroom set back in mid feb which was supposed to deliver on april 6th. They rescheduled the order to april 14th by saying bedroom set is on back order. And now on april 13th we got an email that it’s still on backorder, not sure when it’s coming. I am 9 months pregnant and they want me to sleep on the floor. Worst experience ever.

Jason was so thorough in listening to our needs and helped us shop for the perfect mattress.

Excellent salesman-Curtis. Helpful, knowledgeable, and got us exactly what we wanted. Was glad for the free delivery and setup. Love the reclining chair.

Process was great, from the sales room to the delivery scheduling, and delivery.

It had nice Couchs

My wife visited the store a couple of weeks ago so she already had an idea of what she was looking for. We came back today and worked with Jason Kidd. He was excellent, very patient(with us measuring and trying to vision the couch in our living space) and he was knowledgeable about their products. I would recommend you ask for him tell him what you want and watch him work his magic, he will even help you look online for options that are not on the floor. Thanks Jason! We will keep you in mind for our future furniture purchases and recommend you and this store to family and friends. Every staff member we encountered during three visits there was great.

Incredible value and service

Daisy was amazingly helpful! I needed to order furniture for my new office and the online store said the furniture will take 8-14 weeks. I was worried I would have to put lawn chairs in my waiting room for my clients, while I waited for the furniture. But Daisy maneuvered some things around so that the furniture would be ready upon my move in date to the new office! Thanks so much!

Absolutely terrible customer service I have been going in and calling their warranty company for a YEAR for my damaged furniture.Everytime the sales associate and manager in store look at their log and see they have not called me back worst customer service I have ever received. I definitely would not recommend purchasing anything from this Ashley store .

Great experience from shopping in the store to delivery less than 5 days later. Roy did a great job helping me pick out in stock furniture and was able to get a delivery scheduled on a short time frame. Delivery team showed up within an hour of the earliest part of delivery window and got everything up to the 2nd floor with very little issue. One thing was sent back because it wasn't what it was thought to be, but there was no hassle taking it back on the truck. Would buy from them again!

Fabulous service! Shout out to Jennifer for taking such great care of us! Highly recommend! Not pushing at all!

Kendra was very knowledgeable and professional. Shopping for furniture is not always easy and she made the experience enjoyable.

Very helpful! Pointed out what we were looking for and even added some extra suggestions to consider for future furnishing purchases!

Daisy is an asset to Ashley Furniture. She gave us outstanding service and I will definitely coming back to her!! Thank you Daisy!

Daisy was the best! She was very patient, knowledgable, and kind. I hope everyone goes to Daisy!!!

Awful place to be

Sherry was awesome. She spent so much time with us and really provided us with the information we needed to make a great purchase.

Austin was very helpful when we were looking for a bedroom set. We found the perfect one that was higher quality that we were looking for. We can’t wait to delivery in about a month!

Needed to buy a couch for our playroom and visited the store with our three small children in tow. Curtis was very informative and patient with our crew. Got us in and out with a new couch that we love. Highly recommend this store and if you have the chance to work with Curtis that’s a bonus!

Sherry was excellent to work with! She helped us find exactly what we were looking for and showed us many options. She was even available the next day to help us close out the purchase!

Robin helped us find the perfect chair in no time at all! She was a pleasure to work with

No pressure environment! The General Manager Elizabeth was very pleasant to work with. She introduced my husband and I to Jennifer who was also very kind and helpful to work with. Both ladies were knowledgeable and gave us the best deal on a couch! I did not order the couch the same day I shopped for it as I needed to measure my space to make sure it would fit. I came in on Jennifer and Elizabeth’s day off and worked with Austin who was also a delight! He ensured Jennifer got our sale and that everything in our order was correct. Not to mention he was very polite! Our couch was in stock and will be delivered by the end of the week! I thoroughly enjoyed my experience, and would work with all three folks again!

Amazing decisions were made with the assistance of Ashley employees Sherry & Elizabeth . Thank you for perfect communication.

Me and my wife were helped by Daisy. She was very helpful and entertaining, from the time we walked through the door until we left. She was very knowledgeable in helping us pick out furniture that was right for us.

Sherry was absolutely wonderful with her sales and customer service! I recommend consulting with her every time we visit!

Sherry Hughes was so attentive to my husband and I, as we came in to purchase two couches and a mattress. She managed expectations on timelines and also coordinated two shipping destinations that we requested. She was patient, knowledgeable and all-around a great help. I highly recommend working with Sherry!

Robin was very personable and patient. She went above and beyond to quote prices and explore options, making sure we were comfortable with our decisions and providing wonderful customer service.

She’s absolutely great!!!!

Austin was very helpful and made the experience pretty easy. He wasn't overbearing or forceful in the slightest. I would definitely recommend buying from him.

Robin was amazing helping us get a new bed and base. Gave us an amazing deal. I would highly recommend her for all your furniture needs.

This place has reasonable furniture but most of it has to be ordered.

Sherry and Elizebeth are awesome. Very knowledgeable, helpful and patient.

Sherry Hughes assisted my fiancée and me and she was such a great help! I highly recommend working with her!

Robbin was excellent, she was friendly and help us to purchase the furniture , she was very knowledgeable and patient with us. We will come back for future purchase.

Sherry H. was delightful and informative. We appreciate her patience as we work on selecting a chair for two hours!!

Austin was great! He helped us find the perfect couches and was super helpful

We went to Ashley’s for a small dining set. Our salesperson, Jennifer Morgan, helped us find exactly what we needed at a great price! We were in and out of the store in less than one hour! Great experience!

We purchased a couch at the beginning of November from Ashley. The process was super easy and we were promised we would have our new couch the week after Thanksgiving. After Thanksgiving we were told they still do not have our couch, and we’d have to wait an additional 2 weeks (December 15). I called today and now they are telling me it will be another 2 weeks and they still cannot guarantee that. It will have been 8 weeks IF they have the couch by then. I asked if I can look for something in stock, and I was told if I cancelled I would be charged 15% restocking fee for a couch that they cannot even tell me when they will have it IN STOCK. The absolute biggest joke. I’m 9 months pregnant and have no couch to bring my baby home to. I will never shop at Ashley furniture again.

Still did not get my bed after delivery was confirmed on three separate occasions the store doesn’t call you back will never buy again and will leave a bad review every day.

I would not recommend and Ashley store at this point, They all seem the same, tell you anything to make a quick dollar. The best thing you get is a friendly face and conversation.

I went looking for some furniture and found Austin. He was amazing. Very accommodating and pleasant to work with. Attractive furniture and reasonable prices.

We bought a dining set in November from Ashley. Our salesman was great and the process was easy in the store but that's where the good part of the review ends and the only reason I gave two stars instead of one. After confirming we purchased 6 chairs in the store (twice), we realized they only ordered 5 chairs when looking at the receipt. They did to their credit fix this quickly. Today we were supposed to have delivered the dining set. At this point, we have given away our previous dining table and chairs as well as taken a day off work to receive this delivery. The deliverymen didn't even get it off the truck to find the brand new table had defects on it and they were not allowed to leave it (not that we would want it). We called the Mason store where we bought the set and they were not much help other than "call customer service", a service in which you can never reach a live person. Oh and they told us this table was on backorder so it would be another 3-4 weeks on top of the 3-4 weeks we've already waited. We've spent all morning trying to get this situation rectified just to chase our own tail when Ashley should be the one calling us to make it right. Needless to say, we are cancelling the order, and our family of 6 will be eating dinner on the dining room floor until we find a replacement. Not impressed with the Ashley Mason store.

Very helpful with a online issue

Sherry helps us to find the best deal which fits our requirements of sofa She is best

Robin was so knowledgeable and really listened to my needs. She understood what I needed and my price cap. No pressure, just wanted to find the right chair for me.

Sherry Hughes is the best! she is very sweet and knowledgeable. I feel like l've known her forever! She made our shopping an easy and stress free event. I highly recommend coming here if you're looking for luxury furniture at an affordable price.

Sherry was patient and professional!

Wonderful shopping experience at Ashley Furniture! Robin Dunn was extremely helpful. Highly recommend Robin and this store.

i worked with Sherry at Ashley Furniture very helpful.

Shopped at the Deerfield store. Enjoyable shopping experience. Curtis was awesome ! Made a purchase and will definitely return for future purchases.

My wife and I ordered a sofa, loveseat, and coffee table over the weekend. The store was clean and the sales rep, Robin Dunn, was so helpful and friendly! We will order again!

Amazing customer service and was greeted immediately at the door by Robin!

Just purchased our first sectional as a family. Robin did an excellent job and helped us make an easy decision.

Highly recommend! Sherry Hughes was our sales associate and she was great. She showed us several options.. she was not pushy..I highly recommend her.

Very friendly and helpful staff. Austin and Robin have both been fantastic!

Thanks Robin! Loved working with her. Can’t wait to get our new kitchen table. :)

Very Good Quality, Service and Delivery

The sales rep Jennifer was so so kind and helpful. She made so many recommendations to help me save money instead of focusing on getting the most out of us for the sale. Even the employees who weren’t helping us were so sweet. I look forward to my next purchase

Verbad Delivery service

Very nice staff! Extremely accommodating!!!

Robin was great! Thanks

We had the best furniture buying experience ever! The Mason store was very low pressure sales and we were able to select our furniture without feeling like we were being “hunted”. Jennifer, Curtis and Elizabeth were a pleasure to work with! We will definitely return for future purchases.

Robin was fantastic! She was full of happiness and joy, and gave me valuable information about the couch and loveseat I wanted to purchase. She helped me understand the purchasing process, total cost breakdown, and didn't force the sale on me. Robin - thank you for being an amazing representation of Ashley furniture! They're lucky to have you.

Variety of nice furniture items for the home at varying price points. The sales person in both of our recent experiences was very helpful.

Update….. we were told by Robin when we bought this chair and couch that they both were in warehouse in Fairborn and could be pick up the next day 10/22. When we called to set up pick up at the Fairborn location they didn’t have them and had to wait for them to come in in about a week or 2. The couch came in but as of 11/7 the chair is not in and won’t be in until “probably December,maybe” the reason we bought this set was we were told it’s in stock and ready to pick up. Then a week after we bought them they went on sale for $200 less. We can’t return them now as we are past the 7day window. Please don’t tell your buying customers you have something and can be picked up when you don’t have it. Went today looking for a living room set Robin Dunn helped us and sold us exactly what we’ve been looking for. Great customer service as we have been to many places and she was what we needed to help us find the perfect set.

Robin is amazing!!! She gave me space to look at the items I was interested in and then listened as I talked through them which helped me make great choices. I loved all the pieces and Robin was a dream to work with

James was great! He was very patient with us while we made up our mind. He went the extra mile to help us. I was very picky with what I wanted and he didn’t mind at all. He even moved furniture from another part of the store so I could see what it looked like with the couch I wanted.

Awesome shopping experience. Jennifer was very pleasant, knowledgeable and assisted us along the whole process of shopping for sofas and decor. I recommend taking an in-person tour by experiencing the furniture before you buy them.

Perfect shopping experience. I preferred and recommend the experience of the furniture before I buy. Jennifer was very well informed and helped us make the decision for our furniture.

We love purchasing our furniture here. Robin and Daisy are fabulous. They are both very friendly, patient and professional. That's the main reason we return to this store.

Robin and Deysi was amazing we love the store

Jennifer Morgan was pleasant , knowledgeable and great to work with. She asked what we wanted and showed it us. She never tried to upsale us or push us to something we didn't want.

Better prices than the competition. Smiling sales people

Jennifer Morgan was amazing with everything! She was patient with us as we asked many questions about different couches and chairs. She was very thorough and genuinely seem to care!

Robin and Elizabeth were so helpful and great to work with!

The sales associates are so friendly and helpful and they always have what I’m looking for.

Worked with Daisy who was very pleasant, helpful, courteous and knowledgeable

Our sales person Curtis was very helpful and made the process seamless.

I had a wonderful buying experience at Mason Ashley, Elizabeth and Rebecca were absolutely awesome, helpful and kind! Thank you so much ! Valerie Ross

Robin did a great job taking care of us while we were shopping for a living room sectional! I'd highly recommend working with her!

Austin was the bomb. Great furniture for a great price.

We had a wonderful time with Robin. She was fantastic and helped us with everything we needed!

Kyle Adams and James Speed were very polite and respectful. Both gentlemen walked us around and helped us fine the perfect couch! The environment of this location is not just professional, but fun!

Curtis was very professional and very helpful! I would recommend anyone to make their next furniture purchase at this store, and definitely ask for Curtis!

Like the furniture not the sales lady. Very pushy and hovered, weird.

Austin was absolutely amazing. Answered all of our questions. Gave us space to think about it. Not pushy - very accommodating, will definitely be back!!

Austin is as very helpful and accommodating! He made the whole experience straightforward and knew all the details to help us. He really cares about the customer.

You are awesome!

Austin was incredibly helpful and very easy to work with. Incredibly thankful for his business!!

Place is good. Good options. Rebecca helped us to find the right couch.

Curtis was such a joy to work with. He is friendly, knowledgeable and answered all of our questions. We have been to two other furniture stores on the Eastside and no one compares to your employee Curtis. What a joy! We will be back soon to buy a mattress from him in a few weeks. Thank you, Sandi Cunningham

Thanks Robin !

Kyle was very helpful. I would return for future purchases.

Nice selection and fantastic service!!

Robin Dunn assisted with every single question we had and we are very pleased with our choice. Customer service is very important to us and Robin checks all the boxes! Thanks. Brady & Jen

Curtis was amazing!! Answered all our questions Ave was great with my kiddo too!

Great service!

Robin Dunn was very helpful. I highly recommend her to help you with any of your needs for furniture. Thank you Robin for your help.

I have been buying furniture here for years. Elizabeth and her entire staff are always friendly, helpful and knowledgeable. Better quality furniture than most other stores and their prices can't be beat!

Austin was wonderful when I purchased my new bedroom suit and mattress. I would highly recommend him to anyone looking for furniture. I will be back! The general manager, Elizabeth, was wonderful too! I enjoyed working with them. Very personable!

Kyle was a great help finding the items that I was looking for. He is professional, courteous, and very pleasant to work with.

The guys there are simply the best.

Robin was super helpful and helped us find the perfect living room set. Elizabeth helped us even further by finding us the right financing to help make sure we could afford everything we wanted.

I came in looking for a mattress for my husband and I. Robin was extremely helpful and knowledgeable! She didn't rush us, let us take our time, and was so friendly and patient with us, answered all our questions and more. She is a wonderful sales woman and has great energy, I highly recommend her, and I would return in the future for the great prices and exceptional help we had.

Robin was so nice and helpful. We were looking for a living room set and she found us the perfect one! She has really good taste which is great because i dont. I showed her a picture and she found the perfect match. Definitely recommend her. And Elizabeth was very nice as well when she interacted with the customers! 5 of 5 for sure.

Was looking for a new living room set, Robin informed us there was an amazing sale going on and helped us get the right one for us without breaking the bank! Elizabeth was also very awesome and helpful

We recently got bedroom furniture from Ashley and our nightstand came with some chipped paint on the handles. We called within the 3 days they say to call multiple times to tell Ashley about it. Never answered and we left multiple messages and no response. Overall we like the furniture we got, just frustrating to get service back. We also asked at the store when we bought it if we would need a box spring for the bed frame and we were told no. We got the furniture and it definitely needed a box spring so we had to go buy that additionally when we weren't planning on it. The rest is great but if anything us wrong it's a hassle. Still have not heard back even after Ashley Furniture posted here. I reached out multiple times and haven't gotten any reply.

Robin Dunn was extremely helpful and knowledgeable about all the furniture I purchased for my new home.

Drew is the 🐐

Great experience! Sales associate Daisy was phenomenal to work with.

Don’t expect any help if your furniture needs repair. I bought matching power couch and power chair almost 2 years ago and the chair had a manufacturer defect. The repair people tried to repair it but gave up and then Ashley replaced the chair. Then the replacement chair had another manufacturer defect. I have had 6 or 7 repair people come look and try to fix it, and after all that it is still not working. I am a very patient person but after almost 2 years of this I just want this low quality furniture out of my house and my money back, and neither Daisy (the selling manager) or Elizabeth (the general manager) will respond to my 3 emails. Wow! 8/4/2023 update: Jocelyn was no help. Just so everyone knows. I see she has been responding to others since I tried emailing her for help. No one will help me with this manufacturers defect so I can be happy with my purchase. Take your money elsewhere.

We had Daisy as our sales associate. She was super friendly, very nice, very funny. She seemed very knowledgeable about the bed we wanted to purchase. She gave us confidence that we were making the best choice for us, she wasn't pushy or seemed like she wanted to make a sale or tried to get us to buy something more expensive. Great associate and we are very happy with our beautyrest adjustable bed. Thanks Daisy!!!!

Low quality for too much money.

Austin and Kyle gave me excellent service. We bought a couch and dining room set. Would highly recommend.

Lana has been awesome

I ordered a sizable amount of furniture (bedroom, dining and living room). My bed arrived with the headboard damaged. It has been a month since I have received the furniture and I still have not gotten the issue resolved. A new headboard had to be ordered because it is not repairable. I received an invoice for the new headboard and was told I wouldn’t get the new headboard until the invoice was paid. Terrible customer service. Still waiting. This exact thing happened to a friend of mine too except she gave up on getting the damaged furniture fixed/repaired.

Good selection, quality furniture and friendly, helpful staff.

Friendly staff and good selection. Austin Y. was a great sales associate! Very friendly and was able to help us determine what couch would work best with our budget and space.

Elizabeth the GM was super nice and helpful picking out a mattress

Daisey was AWESOME and so helpful to my situation. I had completely ruled out recliner chairs since I thought they were too hard for me to get in and out of. No judgements and found something better than I could have thought of and can't wait for it to be delivered. Highly recommend you check them out. Rochelle Morris

Went to this store today and the sales associate who is an old lady was so rude when asked about the prices for the recliners. There was this recliner which we liked and the price tag was $599 and also it was written something like 55% discount. So I casually asked her if there is a 55% discount on $599 or is it already marked down and the final price is $599?. To this instead of respectfully replying that it is already marked down, her reply was “Why do you think we have put the price as $599?”. As a customer I have all the rights to ask questions about the price on the furnitures I like and think of buying. I have been to other well known furniture stores including Ashley at different locations but have never seen such a rude sales associate ever. I don’t recommend this particular store in Mason to anyone

The worst Ashley store I have even been to with the worst customer service. Went in to look for rocker and recliner for the nursery. As soon as we entered the store, there were 3-4 sales associates sitting on the side and none greeted. Later a sales associate who was an old lady came towards us and started showing the recliners. But when I was discussing about the recliners with my husband in my mother tongue she started making comments like why I am speaking in a different language with my husband and why can’t I speak in English with him. First of all it’s my choice to speak in whatever language I want with my husband and it’s none of her business as long as I speak in English with her. And the 2nd thing is she was very rude when I asked her what are the prices after the discounts and told me that she can tell the price only if I am buying it which is not correct because as a customer I have to know the price doesn’t matter if I can afford it or not. This is something I have never experienced in any other Ashley stores I have been to.

Austin did a great job and helped us find a great mattress and bedroom set for our guest room.

We were helped by Daisy Arwine and she was absolutely phenomenal!! We first came in just looking for the type of sofa we were wanting. Daisy was so helpful and informative answering all our questions. We left to do more research and to look at others couches. In the end we were happy with what Daisy had showed us the first time. We returned two weeks later and she even remembered our names! I can't rave about her enough. Definitely seek her if you are shopping here!

Julia was fantastic to work with! She was kind, detailed and very helpful.

Lana and Elizabeth were great. Very friendly service, would come back

Austin Yauger was the best and most professional very helpful:)

We had bought multiple couches and pieces of furniture! I love Ashley and the quality. Also, our salesperson was Austin and he was great!

Curtis was amazing. He wasn’t pushy and gave me the time I needed to look around. When I was done he asked if I had seen anything that I liked. When I told him that I hadn’t seen anything that was going to work for me, he asked what I was looking for and showed me some awesome options that worked perfectly for what I was looking for. I’m a super happy customer. And will be coming back. I highly recommend this Ashley store to anyone looking for furniture.

Jessica helped us find a great recliner!

Great selection. Great service. Prices seemed reasonable.

Very nice store and kind employees. Helped me find what I was looking for and made it painless.

Delighted with my purchase.

Kyle is very helpful.

Quick delivery. Great communication. Polite. Very pleased

Austin was our salesman at the Mason Ashley location. We found him to be extremely knowledgeable, personable and patient as we searched for the perfect sofa for us. Austin led us to a great deal and offered his continued assistance through the process of ordering and delivery. His professionalism and friendly personality will ensure that we be become repeat customers.

Curtis was an amazing sales person who answered questions honestly and fairly and helped get us the best deal we could for the furniture and mattress we purchased. He was very personable and easy to talk to.

5/22 Our furniture arrived this weekend and is just what we wanted and it looks great in our space. We will be back next time we replace furniture- the whole team took such great care of us Austin was amazing And took great care of us. We were able to mix and match what we wanted and they were able to get us set up to get our furniture quickly. Great experience will shop here again. Drew was great too.

Have had nothing but problems since purchasing a sectional couch, ottoman and two end tables from this location. Working with Lana was a complete mess with horrible communication. I purchased these items back in Sept 22 and they were delivered in Dec 22. I had two end tables scheduled for return bc they did not fit and was never refunded back the $250+ for the end tables. It is now May and I still have yet to receive a resolution (refund) because no one ever answers the phone at this location . Will avoid this location in the future.

Daisy Arwine was amazing. She was so patient and helpful while we shopped for a new sectional and chairs. Highly recommend!

Curtis is the man! Treated us great and gave us a good deal! Go see him if you want to be treated amazing!

Was just window shopping to get ideas for my bedroom, and Austin was so professional and kind. Wasn’t pushy but was just genuinely helpful. Will definitely be coming back to see Austin to order the new bedroom set!

Such a great experience with Julia! She was extremely helpful and made the whole transaction seamless! Will be back for more in the future!

We had excellent service at this store. Kyle was extremely patient and polite, and listened to our needs carefully. He gave us all the information we needed to make our purchase. We couldn't be happier. Elizabeth at the store was also great to work with.

Jessica was an absolute pleasure. Made me feel comfortable in all of my choices! Will come back again just for her!

This store is seriously the best! Jessica was the most helpful employee I've probably ever run into while trying to pick out furniture! Give this woman a raise!

I friend had mentioned it Jessica Lynn gabriel

Jessica was very friendly and helpful! She's honest and knowledgeable, and I'll ask for her whenever I'm buying furniture!

Had An Awesome Experience With Jessica, She Had An Answer For Any Question I Had, Definitely Will Be Returning

Great store wonderful staff Jessica Gabriel was very nice and helped me Find what I was looking for.

Shopping for furniture is stressful until you come to Mason Ashley and talk to Jessica Gabriel, her charm and down to earth spirit eased the entire process and she was able to help me find exactly what I needed.

Josh was awesome!

Drew Halsey made the visit and transaction very smooth.

Nice stuff but over priced to me. Only went cause my son likes shopping there. Lady that helped us was nice though

Robin and Daisy went above and beyond. Delivery was even a week early. Very pleased with our experience and purchase.

Excellent service today from Austin at Deerfield/Mason OH location. Appreciate the time helping us with our order and getting each detail perfect.

Jessica was amazing. She made purchasing furniture easy. We are happy with purchase.

Jessica was a big help helping pick out furniture for my office!

Amazing service from Kyle!

Great experience. Nice clean store. We decided not to purchase due to sizing limitations. Joshua had amazing customer service & was very knowledgeable. He wasn’t the typical pushy salesman & made me feel very comfortable. I’ll be referring Joshua to all my friends.

Had a wonderful experience in store today I ended up not making a purchase today but The representative Joshua really sold me and I will be back and will tell a friend!

Josh Gunn was so kind, informative and helpful!

I want to thank Josh G so much he did a very good job with helping my & my fiancé find a living room set I appreciate him so much couldn’t have been any more fast and simple:)

Josh Gunn was great helping us out

Recently moving in the area I went there to shop and had great help from an employee who made my shopping easy appreciate the help Josh Gunn

Austin was absolutely amazing. He helped me find what I wanted and needed 😌. When I go back I will definitely only go to him.

I had a great experience at this location! Austin was personable and was able to make suggestions for what I was looking for. Thank you Austin for your help!

Austin was amazing! So personable and very helpful. Definitely recommend and ask for Austin to make everything run smoother!

My shopping experience was great I encountered a young man who was so polite friendly and made my shopping experience great thank you josh gunn

A young man named Austin was very helpful in suggesting furniture for a studio apartment 10/10 will recommend

10/10 amazing service! Austin exactly what I needed for my daughter's room in no time, if you go here ask for him!

Came in to find some new furniture for my living room, was helped by an associate by the name of Austin who provided great customer service!

I was able to find everything that I needed, within a very reasonable time too, thanks to a lady named Jessica, she was extremely helpful and kind.

Absolutely amazing experience Jessica helped me find everything I needed, she was so nice and respectful. I'm excited for my new living room set to get here.

Had a very welcoming experience from Jessica she was so polite and helpful made it so much easier to get what I needed Will be doing more business in the future!

Jessica was very accommodating and helped me with everything I needed it was great.

Amazing service and attentive Staff. Jessica was super helpful and knowledgeable and was able to answer all my questions. I look forward to continuing shopping here and recommend anybody to ask for Jessica

Shopping for furniture has always been so time-consuming and a bit of a hassle. Not this time. Jessica showed me exactly the furniture I had pictured for my bedroom. She answered every question before I had a question. Without her assistance, this would have taken me much longer. Thank you for making this a fun and easy experience Jessica.

We recently purchased a sectional at the Mason Ashley Furniture store. We had a very pleasant experience. Our salesperson Robin Dunn was fantastic. She was very patient and helpful. We will definitely look there first in the future when we need more furniture.

Great customer service. They are friendly and helpful without being overbearing. I have purchased multiple items from them and would not hesitate to do so again!

our salesman kyle was SO gucci today. he did a really good job despite the several paper cuts he got today. he had so much rizz!

Robin Dunn was helpful and polite

Kyle was amazing! He helped with the best of his abilities. He answered every question we had. Thank you to everyone else that helped! They definitely work as a team!

Curtis was extremely helpful and knowledgeable. He made the experience super easy.

Jessica did a great job helping us with a kitchen island and seating. Very professional and friendly. Thanks!

I had stopped in to look for a couch for my new apartment and was helped by Austin Yauger. He was very friendly and helpful. Although I was not ready to purchase I’ll be sure to come back to this store!!

I stopped in looking for dinning room tables and found Austin Yauger to be most helpful! Was able to decide on the best one for our family!! Great customer service!!

Stopped in to get living room furniture and received help from an Austin Yauger and he was super helpful. Amazing experience!

My wife and I have been wanting a new mattress for YEARS. Lol. Austin helped us pick out THE PERFECT one, with not only a fantastic price, but with the Presidents day sale, it came with an electric adjustable bed frame too!! My wife and I LOVE our new bed and frame, and actually go to bed sooner to watch TV in there now, because of the adjustable frame. Lol. Austin was very helpful, kind and knew his product!!! I would definitely recommend Ashley's AND Austin to friends of ours looking for home furnishings!! THANK YOU SO MUCH!!!

Kyle did an amazing job helping us find the master bedroom and rugs to decor my dinning set/kitchen table. If you need help finding something without feeling pressure to buy talk to Kyle! He's the man!

Kyle and Lana were great. There was a miscommunication about the matress cover and pillow. I would suggest giving that in writing to the customer, so there is no misunderstanding.

Thank you Robin Dunn and staff for a wonderful experience! Really appreciate the attention to detail and great customer service. BRAVO ZULU!!

Our rep was awesome. Walked us through several options and found us something we really liked. Cannot speak for delivery process quite yet as it hasn't been delivered, but everything seems pretty straight forward. Not too sure what all the poor reviews are about, my experience here was great.

Curtis Fairbanks is a big reason I will be getting all of my future furniture at Ashley.

I had the best experience shopping for furniture at this store! I came in for a new recliner/love seat and ended up leaving with a new bed and the love seat I was looking for and well within my budget! I am looking forward to returning to get the remaining pieces I'm looking for to finish filling my home with the things I want and need! Austin and Drew were amazing! I highly recommend getting in touch with one of them to assist you with your needs!

Curtis Fairbanks was very helpful and treated us like family. He’s a great salesman and we will be back!😊

customer service was excellent, Robin was really helpful in suggesting and helping us find exactly what we needed!

We absolutely loved Julia and Daisy. We felt very welcomed as soon as we arrived. They were very helpful and walked us through everything while breaking down the final costs without any pressure. It is beautiful store and very clean with a great team.

Loved the customer service. Great collection.

Austin was a great salesman. He helped us with everything we wanted to look at. Knowledgeable, polite, helpful, kind. Definitely recommend going to Ashley!

Elizabeth was very good at helping me with some of the issues that I had with the delivery company.

We had an amazing experience here. Robin and Daisy went above and beyond helping us buy furniture for our first house. THANK YOU both!!!! We’ll be back again :)

Robin was great, very helpful. Furniture is a great value

The team at Ashley’s is amazing to work with.

Horrible experience in this store. Do not bring your children here. Mine were well behaved and still they were chastised. Extremely unfriendly and unhelpful sales ladies that acted like droids. They do not ask any questions, and when you describe what you are looking for, they show you the entire store, so no point in the whole process. All they care about is selling you a sofa that is in the store that day. They also said they could configure a sectional any way I chose, so when I explained to them the size and shape I wanted, they looked dumbfounded, and I pointed out that the sectional we were looking at could not be configured the way I had described. I then brought up a sectional on the Ashley website to illustrate what I was looking for. They said I could order it, and if I didn't like it, return it. Not interested in helping me any further. They followed up that said sectional was discontinued. Hmmm, it is available from numerous vendors with no shortage of supply indicated. I can see furniture sales going the way of car sales. Carvana, Sofana here we go! I will never go back in this store.

Curtis was so kind and helpful!! We were in and out of the store in about an hour with a lot of beautiful new pieces!

While my instore experience was wonderful-- great customer care with no pressure, the delivery of my bed has been a nightmare. I was given 2 two hour windows on a day the delivery team set up, with no shows all day. We were given the run around, " The truck is two blocks away. They are refueling now. The truck broke down." We had zero contact with the delivery team. Our bed is suppose to be in this week ( 4 days later than what was promised). We shall see.

Jessica is awesome and really helpful the manager Elizabeth was also really helpful!

Robin was very helpful and patient as we tried every sectional in the store. We ended up getting a great sofa at an excellent price.

Nice furniture selection and friendly staff!

Very nice, not pushy sales people. Austin was great!

Austin was great, we got exactly what we needed!

The sales associates were very helpful and I had a great experience with Elizabeth the General Manager. I will definitely be a repeat customer!

Great experience at the Mason store with Elizabeth!!

We had a great experience at Ashley this weekend. Robin was extremely helpful in getting us a new couch for our home! EDIT: updated because our couch was delivered and the barstools that we wanted and purchased at the same time somehow never got added to our account. Thankfully we were not charged, but now we will be buying the barstools from elsewhere.

Just look at their response… “we haven’t charged any restocking fee for damaged section” lol… I BOUGHT WHOLE SOFA NOT BY SECTIONS. Why I have to pay restocking fee if it came damaged. Lack of customer service. PLEASE READ ALL REVIEWS!!!AVOID this place! When I was shopping at store, everything was smooth and nice. But once my sofa delivered, that’s where nightmare starts. I discovered ripped fabric and frame of the sofa, called right away to store addressed my complaint and send pictures of damaged sofa. Never get response, called multiple times to customer care department, never answer phone calls nor emails. Have to take day off to get to the store so they can help me, after that they start taking some actions. Spoke with Cheyenne and her supervisor Dominica Davis with customer care department, told me that I contacted not within 3 days, so they can’t replace it but can repair it. You paying full price for refurbished sofa. I asked full refund, got denied. They charged me 15% restocking fee for returning their damaged (already) sofa. When I asked corporate contact Dominica told that she is top tier and I can’t go higher to address my complaint.

One of the worst customer service ever with Ashley. The manager by the name Drew was the one who i talked to and the response was “ because you didn’t buy your furniture from this location I can’t help you” Maaan really? At least as the manager you can direct what to do with such a situation. Really this how you help out the customer. needs to work on how to work with the customers. So mean, rude, disrespectful. Being mad with the customer who stopped you from playing on your phone while you are at work is not a right. Get your a”” to work while you are getting paid by Ashley Furniture Mr Manager!!!

Excellent service

Helpful Sales personnel. Julia is great to work with. And the prices are reasonable. The quality of products is very good. Nice selection.

We will NEVER order from Ashley again. Last year our bed frame broke while I was sitting down and feeding our brand new baby. Thank goodness I caught her. Since then we have been shipped the wrong piece or broken pieces for almost a year now! Nobody ever answers the phone and we haven’t gotten a solution yet. We have been to the store multiple times and nobody seems to care. We are still paying for a broken bed frame and waiting on an entire replacement footboard and rails with no updates for months. Also we STILL have the MULTIPLE broken and replacement parts that were sent to us. We just want a resolution even if that means getting our money back.

When I was there very professional customer service and got what I wanted.

They are awesome to work with! Great experience!

Decently priced but overall just lacked the sectional selection we were hoping for

Great selection with different fabrics, comfort level and overall features. Julia gave us time to try various sectionals while explaining the features and benefits. Overall a great experience with fantastic quality and price. We can't wait to have it delivered and to enjoy the comfort in our new apartment!!

Great sale staff! Austin was friendly and helpful. He took his time and made sure I was happy with the pieces I purchased. I look forward to shopping with Ashley in the future.

I must revise my 5 star review!! I have waited for 6-8 weeks to get an answer about my sofa that is pulling apart in two areas. They have not contacted me; as I have reached out to them many times. I would like a new sofa before the boards come through my fabric and hurt someone. They will not answer the phone or send an email with their intentions. Great sales help… extremely unsatisfactory after care…. Beware…. We love this store! Elizabeth is always so helpful and professional. You can tell she loves her job! Morgan went the extra mile to help us!

Julia was wonderful to work with! 10 out of 10! Can't wait for my couch and loveseat to deliver! They were beautiful and still comfy to sit in!

DO NOT!!! DO NOT BUY FROM THIS STORE. They pressured me into a credit card with them so I did, when the things I got got delivered they were broken (after waiting 4 months for it to be delivered) so they took everything back, after they took everything back I had a charge of $1500 on my credit record. THEY DID NOT TAKE IT OFF MY CREDIT LINE!! And they’re telling me I have to pay it off!!!!!!! IF I COULD GIVE THIS STORE No stars I would. Customer service is horrible, they do not help you and it takes a long time to get ahold of someone. I seriously do not recommend this store

Great service and good selection.

If I could give 0 stars I would. I found a table and chairs online and went in the store to buy it. It was over $300 more in the store, I assume everything is priced much higher in the store, so make sure you do your research before you buy anything. They did give me what the Ashley site said. When I bought the table I paid extra for the "white glove service" and I was told that they would deliver my table and move my current table somewhere else in my house as part of that service. When they finally delivered the table (they delayed the date I was given) the delivery men refused to touch my current table. Luckily my husband could move it to our basement. But the service they sold me for $200 wasn't the service they performed. I attempted calling the store for over 2 hours and their prompts just kept telling me to go online and look at the website or talk to an agent. I talked to the live agents a few times but their only answer was to call the store, so I kept running in circles. I finally got through to someone and her best answer was to call the store. I just wanted to talk to someone so I asked for her supervisor and she refused but called the store a few times for me until someone picked up. At this point I am at 2 hours trying to talk to someone, so I will admit I was annoyed. A man answered and I told him I was upset that I paid for a service that I was not given and that it took so long for me to talk to someone. I made an exasperated comment about their service I probably shouldn't have. The male employee on the phone got very angry, yelled at me then hung up on me. Sick of getting the run around on the phone and then getting abruptly hung up on, I went to the store and a nice associate listened and was going to help me. She explained that they are not able to move the furniture in the house, but they would probably help me because I was told something different by a new employee. Then the assistant manager came over and it was the same man who hung up on the phone 30 minutes prior. I told him he is very unprofessional. He didn't care and talked down to me and made it clear he would not help me. He made me feel terrible. He told me that he looked up my order history (not sure what that has to do with anything). I was sitting at first and he stood over me, I think trying to intimate me (In contrast the first employee I talked to sat with me and talked at my level). I don't know why he was given the assistant manager position because he is terrible with customers. I would not recommend going to Ashley furniture in Mason, Ohio and definitely don't talk to the assistant manager. He will make you feel terrible and won't help you. UPDATE! Still have not heard back from the store even though they said someone from the store would contact me. This place has the WORST Customer Service!

My shopping experience here was perfectly fine but ever since my furniture has been delivered it has been a nightmare. My couch was delivered on time but the delivery drivers dropped it off without waiting for me to open and inspect it. When I did I discovered a rip in the arm of the couch. I immediately called for a replacement and was told someone needed to come out to inspect it. That took 3 weeks. That confirmed what was clear from the pictures, it was ripped. I explained I wanted a replacement and they said they couldn't do that but could repair the arm. I was extremely dissatisfied with accepting a refurbished couch when I paid for a brand new one so I was offered a 10% discount. They shipped me the fabric and said a repair person would call to schedule my appointment. My appointment was scheduled for May then cancelled 2 days prior and unable to be rescheduled until June. When they finally arrived to fix the arm they found the wrong fabric had been shipped to my house and could not replace it. 3 weeks later I finally receive the correct fabric and am waiting for the service company to call as they said they would. Today, another two weeks later, I call the service company and they have still not received the work order from Morris. After sitting on hold for 30 minutes they have finally submitted the work order but as I sit here 5 months later on my brand new yet damaged couch. I am beyond disappointed in their service and strongly encourage people to reconsider before shopping here. There are much better companies with quality furniture AND customer care.

Great experience. Went to buy a couch and the salesperson, Morgan, was extremely helpful. He was very knowledgable about the pros and cons of the couches and was not pushy. He also worked to make sure that we were getting the best price and that we got all of the possible discounts. Decided to buy from this store because the couches were much better value than the other stores we looked at, and also because Morgan was able to make the experience so pleasant. I will definitely ask to speak with him again the next time I make a furniture purchase.

Good looking furniture but the sales people are a little pushy and management team lacks knowledge about how to get extra parts needed for ordered furniture that was not received when delivered. (still waiting 3 months for parts).

I do not recommend this shop, customer service is disgusting. the supervisor doesn't deserve his place. ordered for the amount of 12K 3 months ago and they told me that they would deliver it within 2 months, and today they said that I had to wait a year. canceled all orders

Worst place I’ve ever ordered from. Ordered a couch at the beginning of April and was told I would have it in may. Now when I call (after waiting 30 minutes on hold) I’m told I won’t receive it until late July. I will never shop with them again.

We had a great experience at Ashley Furniture in Deerfield/Mason. Morgan helped us find exactly what we were looking for. We will definitely shop at Ashley again and ask for Morgan.

We ordered a couch and one of the pieces did not fit into our apartment. I spent 3 hours+ talking on the phone with the general manager about a solution that would work. We ended up returning the 1 piece that did not fit and ordered a different piece. I just called in to check on the status of that piece and they are saying they cannot find an order for it. Absolutely ridiculous considering the general manager was the one who placed the order. They were supposed to call me back about this and i have not received a call and you cannot even call the store directly you have to go through a main number first. Terrible, terrible business. We will not be using them in the future.

Tom Carns went above and beyond to help me.

Worst of the worst. Numerous occasions I’ve been told I would receive a call back and have yet. My order was placed over a year ago and I waited a significant amount of time to receive my couch. It arrived with a giant hole in the back of it and a broken frame in multiple spots. The delivery company broken my custom sized screen door and offered me $125 and put a hole in my siding. I never received the $125 or the new couch or replacement credit I was promised. 1 year later. I’ve made numerous attempts to communicate with the store directly by going in. Each time they tell me they will take care of it and then nobody calls me back. Eric and Paris. Both promised and both failed to follow through.

Cory was great, pricing was surprisingly good.

I placed an online order for Belcampo sofa on 25th Nov 2021 as part of my "Thanks giving" shopping and it is still not delivery yet after 3 months of wait. Delivery date was showing 4th March 2022 and now we got an automated call saying it's getting delayed and new estimated time will be given by end of March. Such fraud! I thought Ashely maintains some standards but not at all. To reach customer service it takes hours of waiting on call. Chat service is pathetic. If they have supply chain issues, why take so many orders? By confirming my booking on 25th Nov they ended my Thanks giving shopping. Had they told that its going to take forever i would have ordered from overstock or some other company who is prompt at delivery. Now i can't cancel (as there is a restocking fee of 15%) nor order elsewhere as i am not going to get Thanks giving deals. Will never shop with Ashely again! For now, i will keep praying that my existing order gets delivered some day. Last thing i want to hear is "We are unable to process your order and will give you full refund" after all the wait.

Ordered a couch, love seat and chair from them. They were delivered November 17, about a month after we ordered them. Went back to order end tables and came across a tv stand I could use to hold some of my plants. No delivery date was given for either item. Decided we didn’t need the end tables so canceled those. Kept checking to see if ANY delivery date, no matter how far out was listed but nothing for the tv stand. My husband suggested we try a different store in our area. Found a fantastic tv stand that was 7 inches longer and very different from anything we had seen anywhere! I had always planned to pay cash for what we bought at Ashley but were pressured into opening a credit card instead. With the other company they brought up financing but when I said I really didn’t want to, I was offered a cash price. That helped make the sale. We were told it was in stock and would be delivered the following Wednesday. We went back to cancel the tv stand and the salesman at one point made a comment about how they told us it was in stock but when it was supposed to be we would be told it wouldn’t be. Well….. I ordered it on Saturday and it was delivered on Wednesday at the top end of the time frame we were given!!!

Great day

Over priced and not quality. No purchase

The sales people circle you like vultures. Anything you ask about isn't available for months.

Prompt to get someone to help me. Tom Carns at store 34, was very helpful although I was just looking. I value excellent service even if I did not buy anything.

Outstanding customer service on our new furniture

Horrible customer service experience. 1 hour on hold and still unable to reach a representative in regards to an issue with furniture I bought less than 8 months ago.

Ashley furniture is by far the worst place to get furniture right now. They lie and tell you “estimated” deliveries that only get pushed back every two weeks. Management then states that it is a supply chain issue when I was able to get furniture elsewhere in less than 48 hours. They also only let you return items within 3 days, or you consequently pay a 15% restocking fee. I also received delivery of a bed frame which did not come with the right parts and is now just sitting in my bedroom. They’re customer service line takes hours before getting ahold of anyone. I strongly recommend to literally anyone, to shop elsewhere and do not waste your money on this poor excuse of a company.

Honored what they said. Taking weeks for delivery but in this day and age understandable.

They specialize in things for the home

Wonderful staff... polite, allowed us to browse on our own, made themselves available. Not pushy at all. Knew their store and their stock. Had ability to give almost immediate feedback about pricing and availability. Have some really great items at a variety of price points.

I like the show room presentation and appreciate that staff is readily available to assist but not high pressure on the sale

This place is expensive for low quality furniture. I've heard many horror stories about this place, and thankfully have not purchased from here. I came in to check out sectionals, but they were far too expensive and did not seem to be very high quality. I ended up purchasing from value city, got a great deal on very nice furniture, and I'm very happy with them.

The sales associate Daisy was very helpful. Unfortunately due to Covid the wait for the furniture is very long but not the fault of the store.

Katie was there to assist and answer questions through my furniture selection process. She went above and beyond to help me get what I needed.

We ordered in November of 2020 and still haven't received our items. We have to call every month and ask and are told next month and it still hasn't come. I want my money back and was told that can't happen. I will never purchase from Ashley again. Don't by from them. 45 min on hold waiting for customer service only to be told they can't help us. Buyer be ware. Contacting the BBB next.

We had a very bad experience with Ashley HomeStore this summer. We ordered a dresser in June, and we knew there might be delays due to COVID, so we specifically asked our sales person (Julia) about it. She assured us that Ashley was nationwide and there would be no delays. She promised us we'd have our furniture by the end of July. Predictably, July came and went with no update. It took 40 minutes on hold to reach someone in customer service. When we did reach someone, we were told that our estimated delivery date was in November. When we followed up with our sales person, she completely changed her tune, and said that everything was delayed due to COVID. We felt like she lied to us to make the sale. After looking at other local furniture stores, we canceled our order and bought elsewhere. The sales manager was very helpful and validated our frustrations when we went in to cancel the order. The general manager has since reached out to apologize and offer a discount. Overall recommendation: Shop local; we learned that smaller furniture stores keep their inventory in stock.

I had a really great experience working with Dan the manager from your Mason, Ohio store. I was having an issue with my table and he followed up with me everyday until he could find a resolution for me. He is super organized, friendly and understanding. He also has a lot of knowledge about the furniture you sell. I have not had great customer service like that anywhere else. Clearly this guy needs to be managing all your stores because I spoke to a number of other employees at the store, over the phone, through your customer service line and your warranty company. Some were managers, some were not. I was mostly denied any help with anyone else. All were terrible experiences. There needs to be some changes made to your customer service line. They are not friendly, helpful or understanding. You should never be denied to speak to a manager if the employee you spoke to is unwilling to help or work with you on a resolution. Dan is the only reason I will be a future customer and quite honestly would only buy all my furniture from him. You’ve got a great employee there, don’t lose him!

The furniture is nice but support is non existent if you come across any issues.

I hate to say negative things about a store during Coronavirus, but this needs to be said about Ashley Homestore! I recently purchased a new loft bed for my preschooler to help get him excited about school. Two weeks later, and two assembly teams later, it still sits unusable in his room due to missing parts. The delivery teams accept no responsibility. Our salesperson, Eric, has washed his hands of the mess, and you can't get hold of customer care without an hour or more wait! Not sure how this will play out, but please be careful buying from this company!

Katie did a great job assisting me.

I don't like leaving negative reviews and I understand that COVID is causing delays but I've called Customer Service multiple times to inquire about a couch that I bought 4 months ago with changing or non-existent delivery dates and have not been able to get a hold of any one at this store. At first I called the number listed on the delivery site but I was informed that questions are only for web orders and not in-store purchases. They forwarded me to the store where I was put on hold for half an hour followed by silence (no prompts at all) then a recording telling me the voicemail had been recorded. I've called the store directly a few more times and each time I'm placed on hold and then a busy signal after the automated line said that I'm connecting with a Customer Care Specialist. At this point I've seen the same couch for a fraction of the price at other retailers and I'm half tempted to just cancel this order but I wouldn't even be able to do that because I can't get a hold of anyone.

We have brought most of our home furniture from ashley, knowing that we will get them nor always when promised but within 10-15 days. This time we made the mistake of going to mason location, we brought 2 recliners love seat for home theater - with COVID impact we were told the earliest delivery will be in May end. We understood and agreed. Not sure what happens since we are still waiting for the furniture we ordered in February - first it was May then it was June then without any communication it was July and now the July date of 7/19 has come and past and guess what not recliners. I would like to understand why did the store sale furniture that they have no intention of delivering. I will not recommend the mason location to anyone. It is upsetting that my money is now tied up and false promises don’t help.

My experience was with Nathan Jeter and Joshua Thorpe. Do NOT give your business to this store. In March of last year, my wife and I ordered a new bed set. Ashley furniture outsources their delivery service to a company who uses extremely sketchy people who proceeded to break the bed set twice when they were hired to deliver and install. Both times I had to coordinate with Ashley furniture in Mason- through Mr. Jeter and both times I was treated horribly. No calls back, zero effort to rectify the situation. Mr. Jeter even laughed at me when I asked if the Company they outsource through could expedite the order. The second and third time I had the bed set delivered, both times the sliding drawers were broken. The company they outsource for repairs- “SAW Enterprises” out of South Carolina- did not have the tools and or parts to fix the drawers. I have taken a total of TWELVE half- days off from work to get a bedroom set in working order delivered to my house. I am sitting here on the 12th day for the drawers to be fixed and the repair company just called to change their timeframe from 10 AM to 2 PM to now 2 PM to 4:30 PM, effectively now ruining my whole day. Mr. Jeter was rude and unprofessional. I believe he is the sales manager. Mr Thorpe, his boss, was decent enough, but did very little to help. Furniture is in my family. My grandfather owned a furniture business and I hold the profession to a high esteem. I say this with conviction, please take your business elsewhere. Anywhere. They have shown Time and time again that they do not care about their customers. Joshua tried to make me feel better about me having to wait another month for a new repair and he said and I quote “ well, at least you aren’t sleeping on the floor now.” I have never had a worse experience with any company than I had with them.

Absolutely horrible service and delivery will never use them again and they don't care about customers reviews

Very disorganized place. On multiple days they were supposed to deliver my furniture they just didn’t show up. They didn’t have the tools to put the furniture together. We were supposed to get a $75.00 gift certificate that Ashley Home offered us, but of course never got it. My mistake again was trying to online order a bed months later and it was another fiasco. Every department loves blaming every other department. Nobody takes responsibility for anything. Will never shop there again.

Eric did not pressure us to make a sale. We were looking for a Love Seat and Accent Chairs but didn't know exactly what we wanted. He showed us around and found the perfect set!

Was a stress free and productive experience.

We've bought a couch and a bed from Dan at the Mason location ! The delivery crew ( Dylan) was awesome I didn't catch the other 2 guys names!!! They were in and out of here in less than 15 mins. Dylan was super nice and professional.

Staff was knowledgeable about products available. Store was clean and organized otherwise.

Professional and efficient service.

Everything about Ashley Furniture has been complete hell. From going into the store and no one coming up to us to see if we needed anything.. so we left and put an online order.. We have been waiting for a month and it was supposed to be delivered today, and now they say they don’t have it scheduled. So I am warning anyone and everyone to NOT go to them….

Not bad but I was not really all that impressed

Very good 😍

Spent over $5000 at this store a year and a half ago. The frame of my sofa broke on each side of the middle foot support. I purchased a five year extended warranty which now does not cover it. Went to the store leaving with no satisfaction. Love the look but poor quality. Need to purchase furniture for our new home but not here.

Love my new couch loveseat! The guys who came to deliver did a great job! I highly suggest you come here when looking for your next furniture upgrade!

The worst furniture store I have seen so far, service is very bad, employees are very bad, the delivery is very bad,

I would recommend you ask for Elizabeth. Excellent service and design options.

We bought a couch from this place a few years ago and was told that we had a 30 day return policy. Two weeks after having the couch we tried our best to reach out to them to get the couch returned and they told us we weren’t able to after fighting with them for over a month they told us we were outside the return policy I explained to them I was trying to return this couch well within the return policy the manager told me to come back to get a discount and he would take care of me. We went back in recently and wasn’t impressed.Not a fan of the got ya prices. Tried walking away and see the prices drop. The employee was trying to tell us the couch we were looking at was 100% authentic leather and it was clearly A synthetic material. The manager even confirmed the couch we were looking at was synthetic. They will tell you anything you want to hear to get the sale. They’re just as dishonest as car salesmen.

WOW what an experience! The blonde sales woman near the front door didn't greet us, didn't acknowledge our existence at all ... actually no one did. When we found something we liked we asked the VERY unfriendly blonde sales lady if she could measure the width for us. She did so and led us to a second option then just took off. She didn't offer any suggestions or inquire what we were looking for. She did the bare minimum and couldn't get away fast enough to return where she was when we first walked in. So we headed to Furniture Fair where the sales people were all friendly, smiling, immediately greeted us & helped. We ended purchasing our new living room furniture at Furniture Fair because they seem to want and value our business. Ahhhm yea if this Ashley Furniture closes I know why.

Awesome store to buy furniture & bedding

I bought a table set from Ashley/Morris furniture in Mason in Feburary it came in April. The salesmen talked me into the extended xtended warranty. We hardly use the table. We did nothing harmful to it. I noticed it chipping in July. It has been difficult connecting with them. The bottom line is Morris says it isn't a defect. Warranty said it isn't covered. So sad. Had my prior tabe for over 20 years (bought at Macy's), still looks good (it was just too big)

I was grateful to be greeted right away as soon as I walked in the door. There was many product selections which can make your head spin. The associates ask the right questions to determine which furniture item is better fit for me to buy. The associates took their time and explained about each product and was very patient with me in making my decision on what specific item I was going to buy. Also wanted to point out that the store was very clean and organized on their setups of furniture.

The worst customer service I’ve ever experienced. We’ve waited all day for a delivery that said it was coming. Kept being push back to eventually them saying they won’t get to us. We were stop 17, they only got to stop 9. They knew they weren’t going to make it, but didn’t feel the need to notify us until after 9pm that night. had to delay our furniture and then have no way to track it this second time around. Every number goes to busy. I’ve tried tracking with both phone number and order number. No one seems to know anything. They all play dumb like oh well not my problem kind of attitude. Very unorganized. The only good experience we had was when we were buying it. Everyone was willing to help then.

The whole buying process was easy and fast. The store matched online prices of the furniture that we wanted, and the staff was very nice and helpful. I will definitely continue buying from Ashley Furniture

Great Service and Always ask for Dan!!

I just bought a tempur-pedic bed. Julia S. took care of me. She was fantastic. She was very kind, understanding and patient with me. Thank you.

I had a great experience with Julie at the Deerfield store. She is very personable and helpful. She spent a lot of time helping me determine a couch fabric for my kids that would withstand a large dog that has destroyed other couches. She even suggested how to file the dog's nails. Went back a few days later with the family. Julie spent much time again showing options and a rug to match. The couches arrived as promised and look wonderful. Time will tell about the dog.

I purchased living room furniture in January 2020. Having problems with each piece. Warranty specialist arrived in May ( which was delayed due to covid-19). Received needed parts in August. Numberous attempts for service repairs. They just don't answer or respond. Don't buy their junk! Finally got a message from Morris Furniture on February 9, 2021 stating I would hear from SAW Enterprises within 72 hours to make arrangements for the repairs. It's February 25, and no one has contacted me. What a joke! It took 8 weeks for service to arrive and repair recliner only to find the parts were wrong. Still waiting on a resolution. Today (5/17/2021) was told it's past the 1 year warranty and they aren't going to order my parts! Sounds as if I need an attorney. Total lack of customer service at all levels! Don't by their junk.

Was told we got lucky and our couch could be delivered in little as two weeks. Got a call that it could be as late as February and ultimately it randomly arrived a couple months later. The salesperson assured us that the chaise could be placed on either side of the sofa which was NOT true so it no longer fits our living room.

They claim to price match but every couch is out of stock.

Quality furniture but Covid 19 inhibiting production and delivery as is the whole manufacturing industry.

Better deals out there for far better furniture

Dealings with this store have been an absolute nightmare. Communication is so poor. My delivery was postponed with no notification; instead they told me to stay home all-day and wait for a couch that wasn't coming. When the couch eventually came, it was defective in multiple ways. A technician came to look at it and said he would recommend a replacement. However, on his official report he falsely stated that he offered to fix it and I refused. And of course no one told me until I called yet again to squeeze out information. This monthslong process has been horrible. No one takes responsibility for anything. They just refer you to other people. Just stay away from this store. It's not worth the headache.

Delivery service was horrible. The recliner was in a box. It was huge. They stated the chair would not go thru the front door. So they left it in drive way, said have a good day and left. Heaven forbid they actually take the chair out of the box and deliver it into the house. We are 63 yrs of age, not in great health. Is this the policy now with the covid? All furniture is left in your driveway for you to figure out how to get it into your house. They did not earn the $98.00 charge.

Buyer beware! The shipping dates that are given by the sales team at the time of purchase are not real. They are working from what they are given so it's not their fault but it's a bait and switch effort. Told one item was in stock and the other 2 items would deliver Nov. 3rd. Now has been pushed back twice since Monday. Companies would build better relationships with the customers when giving honest ship dates. Will be canceling order if they move date again. We had excellent customer service by our sales person. Too bad the company can't deliver what they promise.

Placed an order in the store for a sectional for a delivery date 5 weeks out. Received a call a week before original delivery date that the delivery is pushed another MONTH out! Called the store multiple times but no one answers after being on hold for over an hour. Headed to the store to confront the team, wish me luck since others have not been so lucky...

Placed an order for a loveseat and sofa. We were given two delivery dates, one for each item. The salesperson checked to be sure we would get our items no later than the second delivery date. Now a couple days before the first item is to be delivered, I was notified that the delivery for both items were pushed back FOUR months! Spent about 2 hours - on hold - with customer service with NO answer. So I went to the store. Received no help from employees who acted like they didn’t care about their customers- even when the issue was on their systems end. Horrible customer service!

Excellent customer service and quality of care. I specifically want to say thank you to Tim Lee. He was really great to work with and process my order.

I am extremely disappointed. I was expecting 75% of my bedroom furniture, as well as my couch tomorrow. I have now been informed I will only be receiving my bed frame. I received NO communication about this being the case, and now I’m being told I am not supposed to be getting my other items until mid/late November. To top it off, I have already paid for everything in full. Very upset with the absolute lack of communication.

Bought a couch-- frame snapped in half within a year of purchase with normal wear. Terrible quality for high quality prices! Took forever to get a person to come look at the couch, never called back to give us an answer about whether or not they'd repair it or replace it. After calling THEM back inquiring, they told us they'd REPAIR it, instead of giving us a refund or replacement couch.. mind you the frame is snapped completley through in multiple places and the bottom board is completely out of place. How they expected to repair it is beyond me. It's been over a month and haven't heard back about said "repair" taking place. Over 90 days and this issue still isn't resolved. Now they took the couch (also, they came an hour BEFORE the allotted window, I was hardly awake), now we have no couch, and we have to field through hours of back and forth with a terrible customer service team, in which we've been on hold for over 2 hours before. We've bought multiple pieces from Ashley Furniture and always thought purchasing their products was a luxury for us. What a joke. Very disappointed and will not be shopping there in the future.

The service was great except for the deliver driver who broke one my yard lights and did not say anything to me because he didn't realize I had seen him do it. If he would have told me I would have said no biggie accidents happen but instead he tried to pretend as if he didn't do anything.

Good staff. Good selection. Good prices.

Nathan the GM is not very accommodating or apologetic when you have issues with your furniture! We ordered a FULL bedroom set in March and was told it would be in within 3-4 weeks. The deliveries got pushed back several times, and no one even notified us!! The bed frame came one month then a month later the night stands with the mirror for the dresser, but NO dresser! Finally after waiting FOREVER, and many many phone calls, the dresser was delivered in September!! They came an hour early and everyone in the house was still sleeping because we were not expecting them. They didn’t wear shoe coverings, or masks! When we fully awoke we noticed the dresser was very DIRTY!! Coffee stains, HAIR, dust all over the dresser!! Yuck! Plus one of the drawers is broken! After 2 DAYS of trying to get through to someone at both customer care and the store we got a hold of Nathan! NEVER ONCE did he apologize & all he offered was 10% Store Credit!! Never ever will I shop here again!!!!

Very disappointed with the sales people, they did not know what was available or prices They had masks on but all were below the nose. When I asked them to fix their mask the excuse was it fogs my glasses, The next person was asked to fix the mask Very very poor service

when you want to fill a home,this is an option to consider. Come with a budget in mind and consider things, like the day when you move out.....

Friendly staff would highly recommend this place they try to make u feel like family there and has a great selection of furniture

Most recent purchase: Arts and Crafts inspired recliner. Perfect for our reading nook.

Do not order! They will lie about delivery dates and not communicate the changes. If you don’t call them and be proactive about what you paid for, you will have no idea when they will be delivering it, or if they will at all. Unbelievably bad experience.

Nathan and his staff were very friendly and helpful. The showrooms looked amazing and there was a great selection. I found the perfect table for my living room. I definitely recommend Ashley and will be coming back for anything else I need.

We’ve had our couch replaced three times and still have a problem with manufacturing. Scheduled a SAW technician for inspection but he came 20 minutes earlier than scheduled then left before I arrived.

sales woman was very nice helpful and new her job

Went to Ashley store is tri county horrible service, lack of knowledge about the furniture they are selling, went to the Mason store totally different, I recommend the Mason location to everyone, stay clear of the one in tri county or know as the Springdale store

This has been a horrible experience!! It took Ashley’s furniture 7 months to deliver 2 sets of bedroom furniture. They have scheduled so many deliveries to come out to my house but they would only show up with a headboard, or rails only or only a mattress! They have told me they would reimburse me a percentage for my unsatisfaction after all the furniture has been delivered but I had to call the corporate office. I called the corporate office a month ago waited an hour to get a hold of anyone and finally they said they would call me in a week to let me know how much I would be reimbursed. I never received a call from them. I also never received a call from the store manager when I emailed him, called him, and stopped by numerous times at the store! I called corporate again today to follow up after being on hold for 2 hours!!!! Corporate had no records of me calling 4 weeks ago. They wanted to offer me $60 for my overs trouble!! I refused this and she was not going to offer me anything. Then she offered me a gift card to buy more furniture from there! I of course refused. I will never buy furniture from there again. I should have learned my lesson the first time when they took out my entrance walk delivering my dinning table several years ago! They finally offered to refund me $60 plus the delivery fee. Please do yourself a favor and do not buy furniture from there.

The sales people here.. 🙄 asked for help looking for something and the guy just points to the back and says umm somewhere back there you may find something.. cool, thanks D

Staff, has always been helpful, they are sometime busy but always make you feel important to them and wiling to go extra in helping and following back up with information. Def recommend!

Never ever trust the date they give you for delivery, I promise you100% they well lie and then lie and then lie ,a bunch overpriced garbage anyway

I have never wrote a bad review for a company before, but I feel like others should know of the hassle this whole process has been. I started the process of buying my new furniture in May. We were told that things would be delivered by a certain date. Then the date continued to get pushed back even further and further. We were promised delivery dates, that still to this day continue to change. I have tried calling customer service multiple times and only sit on hold for hours. Today after waiting months for our dining room table, the table was delivered, and as the gentleman was putting it together he realized the box only came with the table top and no table legs. I have waited for months for all my furniture to come in, and the only thing I receive is pushed back delivery dates and incomplete items. I will never recommend Ashley Furniture to anyone. This has been the absolutely worst customer service I have ever received. This is very unfortunate because this was my first and last time I will ever buy anything from them again.

Great customer service and great products and prices!

Let me start by saying I rarely leave reviews but after the experience I have had so far I feel I need to let others know. Purchasing the furniture from here was a great experience. I feel that we found great deals and the salesman was also helpful and not too pushy. However we purchased the furniture (roughly 2000 dollars worth) in May and they told us that due to covid-19 it couldn't be delivered until July 2. We understood this and reluctantly waited excited for roughly 6 weeks for our furniture to arrive. The day before it was to arrive we received a confirmation text saying it would be delivered the next day. Later the same day I recieved a phone call saying that it wasn't going to be delivered for another 6 weeks. They wouldn't give us any money back or any discounts and said I had to call customer service. Since then myself, my fiance and my mom have collectively been on hold with customer service for over 3 hours with no answer yet. I also went to the website and left a message with a request to get into contact with me. Regardless of covid 19 or "delays" this is without a doubt the worst customer service i have ever received. I will be sure to let my family and friends know not to purchase anything from Ashley Furniture.

Debra was so much helpful!

We had a wonderful experience working with the representatives at this store! They were helpful with selection and very honest in our dealings. They weren’t pushing the sale, just wanted to help. Our experience will keep us coming back as we update more furniture in our house. Thank you!

Just financed my first bed today . Dan carney was my sales man beyond nice and helpful and answered all my questions !! Very satisfied!

This is an excellent Furniture store , staff are knowledgeable and Professional. Nathan Jetter , store manager helped us by presenting latest designs and user friendly advanced furniture. He went way above and beyond in making sure that all of our furniture requirements are being fulfilled from the beginning up until the end. He did his part in navigating effective communication with delivery team & all items were successfully delivered to us. We are very much satisfied with all of the items that we purchased at this place. Recliner Mahagony couch set, Porter king Bed, Night stand plus dresser table, Deylin Queen Bed n night stand. Four stylish wooden dining chairs plus a cool white side bench. Quality of all items purchased are truly excellent. We are highly satisfied and would recommend considering Ashely stores and Manager Nathan Jetter for all of your furniture recquirements.

BUYER BEWARE!! We bought a console table for our family room 2 months ago and finally just got it delivered yesterday. They did contactless delivery (which is totally fine) but when we went to the garage to look at the table, we found that it was in a big box and that we would have to assemble it ourselves. We paid a fair amount of money for this table believing that it would come already assembled. Further, the salesman told us it would be assembled and that all of their furniture is built in their factory in North Carolina. The box clearly says it was made in Malaysia. When we called customer service to return the table, they said that they no longer accepted returns, even though it clearly says on their website that they have a 3 day return policy. Will definitely NOT shop at Ashley anymore!

I bought furniture for my new house most of the furniture are chipped and no one came to assemble it though we are following up from last 4-6 week. Worst customer service will not recommend

Worst Experience one can have. We have bought a house full of furniture for the new house. They were dumped in my garage. Most of the furniture are chipped in many places. Many furniture were not packed and they were dumped in my garage without any packing. Deliver guys cheated on me and got my signature saying that a team B will come to assemble the furniture. Many parts of the furniture was not delivered. After many follow ups we did not get any help from the last one month. Most of the furnitures are still sitting in my garage and I don't know what to do about it. We have reached out to General Manager of Ashley and Customer care team. Never got a reply after they acknowledged they have received our complaint. Please be careful before buying from Ashley.

Recently I bought a coffee table and side tables from Ashley. I had a wonderful experience working with Debra Wallace to find a right table. She patiently spent lots of time with me and my husband showing all the options in the store and online. She was moving around different tables just to make sure we realize how the colors match in our home. She was very kind and passionate about her job. I never felt this much welcome in any other of Ashley’s stores.

Very over priced, extremely pushy staff, can never reach customer service or a manager. THEY DELIVERED TO THE WRONG HOUSE ,took a week to get furniture then the love seat was delivered damage, was promised 10 percent off from the GM ,then he lied ,and reneged on the offer, would never had accepted delivery if he didnt promise the discount...WOULD NOT SHOP FROM THEM EVER AGAIN...if I were you shop anywhere else, I am stuck with broke down furniture,and still owe 5,000 after only a year!

I will NEVER buy or recommend Ashley Furniture warehouse again. I’ve had deliveries set without being told, 3 wrong delivery’s, constant excuses and being told that my missing piece is now out of stock until March. All of my furniture was ordered on February 1st. And there is not actual delivery date in sight. When I told them to just take it all back I was told I had to pay a re-shelving fee for their mistakes. The delivery guys left an absolute MESS when taking the incomplete bed frame out of my apartment. Large pieces of styrofoam in the hallway, shoe covers and large pieces of cardboard deliberately left in the public elevator and a trail of trash from the door of my 4th floor apartment through the elevator to the front door of the building. I will NOT be a returning customer. Do yourself a favor and save yourself the headache, go somewhere else.

I've made a purchase with Ashley furniture before and was quite satisfied so when it was time to make another furniture purchase we decided to go back. We made a purchase on Saturday, December 28th with a quoted expected date of January 16th. I called for an update after the expected delivery date as I'd not heard anything from the store regarding the status of my furniture. I'd elected to pick up the furniture to save on the shipping cost. Time and time again I got the runaround on when the 2nd of the 2 end tables I'd ordered would be available for pickup. Finally, on January 24th the Mason store let me know that the other table should be at the pickup location. My gut told me to call before driving to pick them up so I made a call to confirm. Sure enough, I was informed that the table was damaged in transit and was refused at the dock. Completely frustrated at this point I called to cancel my order. Since I paid in cash (never again) I was told that I'd have to be mailed a check. I frustratingly accepted this offer. It has now been 14 days since my cancellation and I've yet to receive my refund. I was told the last time that I called that the checks typically arrive 7-10 business days after the refund was requested. Today I called (the 10th business day) to be informed that the check was cut on the 27th but not mailed until the 30th. They couldn't provide any tracking information. I understand that things happen and furniture can be damaged during transportation and all of these things are out of the control of the staff that work at the Mason site but this has been a terrible shopping experience. I'll certainly think twice before making my next furniture purchase and will never pay with cash again.

They have a worst customer service! First of all my Sofa was delivered after 4 WEEKS! leaving me without sofa for that long. later within six months things started falling apart from the junk sofa..When i cal customer care i got to know the sofa has to be picked up for repair which means another few weeks without Sofa!! This is really bad experience for me from Ashley Furniture i will never ever buy anything from them neither would recommend anyone to do so. AS REQUESTED I DID SEND OUT EMAIL TO CUSTOMER CARE NO RESPONSE ITS REALLY FRUSTRATING!!!! The sofa was picked up on 28th Jan after that i haven't got any updates, ASHLEY HAS NO COURTESY TO UPDATE CUSTOMER ON WHERE THEY ARE WITH REPAIR, I was told by a supervisor that the Sofa will be picked up section by section so that i have something to sit on , but unfortunately the pick up guys came and picked up the complete sofa and now i am sitting on floor... This is really frustrating, i had gone through same situation at the time of purchase where the delivery was delayed by 3 weeks!!!!

Went there looking for a sectional. Didn't really see anything that I truly liked. Was there for a little while.

Awesome experience & great selections for your every need, & the staff was very helpful & courteous!!

Absolute Ridiculous Sales & Delivery. I have ordered King Bed frame and waited for a week for delivery, which they said product was damaged and rescheduled to another date. Now, the part is missing and I refused the delivery. The store sales person was so obvious with my complaint and didn't even care to keep the business and cancelled the order. Looks like there is a big gap between Store inventory information and Warehouse information. Its a Shame for Ashley Furniture which is a top furniture company to have complaints like mine. Would Never Shop at ASHLEY.

Bought a whole bedroom set from them opted to pick up at dayton location...after waiting an hour and and half for them to get the stuff so we can load we get home and no hardware to put the bed together. I call three times before getting an answer they are ordering the hardware where now im paying for a bed that we cant sleep on since old bed was already moved out. I will not by another thing here and i work in the area and i will make sure everyone heres how they handle business

Staff was friendly and open for discussion. But they couldn't provide us required delivery dates, so we didn't make a purchase at this store.

Went to the Mason OH location today and there was no customer service. A couple of staff members said hi in passing but nobody asked if we needed help or what we were looking for. Two sales associates were sitting at the front of the store as we were leaving and didn’t say anything as we left. I worked in furniture sales years ago for a short time and we used the “up” system. As a former retail business owner, I am always amazed that you have a captive audience and let them leave the store to look elsewhere. was looking for new dining and bedroom furniture today.

Had a table chairs and bench delivered day before Thanksgiving. Bench broke the next day. And 2 weeks ago another piece broke off of it. I tried reaching customer service and was left on hold over 30-50 each time for 8 calls with no one to talk to. I am now calling into sales everyday to get this matter taken care of and customer care is still refusing to send me a replacement bench. It was clearly put together wrong by the delivery people but customer care still wants to blame it on me!! I just want a place to sit at my table that won’t break!!!!! It’s brand new!!!!!! I’m infuriated!!

Good love it .help me i love them

Great decor options. Helpful staff. Easy no hassle shopping experience

Great

Jason schlotman did an awesome job finding the sofa that would be perfect for our apartment!

On 12/18/19 I expected a delivery, I pulled out my king size mattress and prepared for a new adjustable base and mattress to arrive. I was ready around 8AM and all day I waited. I missed our company Christmas party because I needed to wait at home. Around 8PM I finally got an answer at the store and was told delivery would be at 10PM. I stayed up until 11:30PM without anyone ever calling to update me. Today 12/19/19 the same thing is happening. I have called several times and left messages. I am stuck at home again and waiting. I damaged the end post of my bed pulling the mattress off by myself. This has been terrible customer service and total confusion. I have given them my address and phone number several times and still no call or response. I am a patient person but this is ridiculous. Terrible delivery and customer service. One person (male) has returned my call twice now but he never has any information on when they will arrive. He basically just agrees with me and says he will call me back later. I cannot believe they stay in business. I would not recommend this company.

Sales team was amazing but delivery is HORRIBLE. We have had two deliveries and still no sign of our dining room chairs. Ordered first of November and went thanksgiving without chairs. (They were supposed to be delivered a week before thanksgiving but we’re “lost” and we were told they would get delivered with our bedroom set) When our bedroom set was delivered they were 2 hours past the deliver window and didn’t give us the Phone call to let us know they were near. The chairs were still missing and The bed frame was missing the feet and they couldn’t put it together, they also gave up on getting the dresser upstairs and were just going to leave it in my living room. The delivery guy said the feet needed to be removed but they didn’t have the tools for that. So I had to refuse the whole set even though I got rid of my old bed that morning since I was getting a new one delivered and now don’t have a bed to sleep on and still don’t have chairs at my dining room table. Since they were late it was after 6 when they got to my house and customer care conveniently closes at 6 I now don’t even have a plan of how any of this is going to be fixed. I should add that it’s now December 1st so they have had a month for all the pieces to get to their wear house and for them to figure out delivery.

Good service and non pushy sales person.

Top Notch Service! The moment we walked in we were greeted by a sales associate now our new friend at Ashley’s Mason. I was hoping to find a certain loveseat and end tables an he got on the search asap! He found everything we wanted, got us some deals and was super professional and polite. We have the furniture we want and a our new go to furniture store thanks to Dan Carney! Looking forward to doing business with Dan and Ashley Furniture again!

Worst customer experience I have ever had. We purchased a sectional, 2 end tables and. Cocktail table. Wrong cocktail table was delivered after waiting 6 weeks. We understand things happen and had patience with the mistake. But We then decided to cancel tables and order ottoman. Basically an even exchange in terms of cost. They would not allow us to return end tables since their policy is “3 days.” This is 8 days later, and keep in mind, we still haven’t received our cocktail table “9 weeks after purchase.” This was a $3k plus purchase altogether and the fact that they would not allow us to switch an item after 8 days is unbelievable, especially since we still haven’t received other table! Policies are horrible and honestly the online store and their policies, as well as the online protection plan is are better then this privately owned store. Protection plan is more expensive And doesn’t cover as much as online store policy covers.

Elizabeth Evans helped us while we were in looking for some new furniture for our home. She was a pleasure to work with and made our experience fun. She helped us pick out accent items as well, which pulled everything together! We will definitely recommend Ashley furniture, along with suggesting working with Elizabeth if she is in!

I bought a couch here and have had 3 service people out to make it seatable. Another person is coming out but I don't expect anything better. They even gave us a problem with having this repair done. There store warranty is over this month. So I can say their store warranty is all but useless. O I did get a bed that I still injoy. I don't use it as much eather. So this place should be labeled buyer beware.

(Update): Our sofa was delivered fine on the 3rd attempt. The store manager at Ashley Furniture was very helpful in getting the situation finally resolved. Our frustration was not with them, but with the delivery department and when talking with corporate, being told different things. I also see now after reading many reviews, the problem doesn't lie within the sales (that's the best part), it's getting the furniture delivered. (Previous post): I am having a horrible experience with Ashley Furniture, its customer service, and their deliveries, (Mason, Ohio). I can't say that I recommend them at this time. I ordered two recliners and they arrived with the seams busting out. The driver failed to document that both were needing to be replaced, and if I hadn't contacted the Mason Store personally, only one would have been delivered. On the 2nd attempt, the recliners did arrive okay, but it was at this time that I asked corporate (and had them put a note into the system), to please check all future items for defects before delivering them, because their delivery window is huge and it's just frustrating for everyone, and a waste of time, if not. Fast forward a week or two, I had two failed delivery attempts for an end table (both having nicks), which I ended up cancelling for all these reasons: they failed to put me in the system as needing an exchange (I called them back 2 weeks later when I hadn't heard anything), they charged me even though I didn't receive the product, and they ignored my request (they had it noted in their system) - to check for defects before bringing the items out. More than anything, I was told different things by different reps: you sign off for exchanges, you sign off to confirm drivers are attempting to make the deliver, or you sign off so drivers can receive their commission, or, if you sign - you are accepting the product overall. When I signed off the first time, I was told it was to put in for an exchange - but it created a big mess, that I had accepted the product, then I was charged, that I didn't need the exchange, and I almost didn't get the product exchanged because "I signed off." Long story made short - "do not sign anything" until the product is in your home and you are happy with it. Fast forward a couple weeks: I have had two deliveries for my sofa fail. Again, a situation of them not looking at the defects before trying to deliver. One sofa had a tear on the armrest, and I was told by the drivers during the 2nd attempt that there was a tear on the back of the sofa, that they weren't going to attempt to bring it in. During the 1st attempt, they wanted me to sign off again (even though they were taking the product with them), and I declined because of the whole mess it had created with the end table. So now, I am waiting for a 3rd attempt to deliver my sofa. Ashley in Mason offered to renegotiate the price of the sofa if I was willing to give the delivery another chance. I agreed. So, we'll see.

Great Service! Reasonable prices on beautiful furniture!

I appreciated the large selection in Mason, OH but the BIGGEST compliment I can give is for our sales rep, Dan Carney. He was professional, didn't follow us like a shadow, gave us room to browse & chat without being in earshot, helpful, offered to answer any questions he could, and was readily available when we approached him for completing our purchase. This was the ideal approach and we would recommend other sales reps adopt the same style. There's a fine line between being available and hovering. Dan walks that line well.

Our salesman was so low pressure and really listened to what we wanted and needed out of our furniture.

Jason helped us order a new bedroom set today. He was helpful, friendly, and zero-pressure. We came back after shopping around and he gladly price matched everything that we wanted and set up our delivery.

We're always pleased with the quality from Ashley, and Elizabeth at the Mason location was wonderful to work with this time around. We'll definitely go back to order again!

I purchased 2 beds, 2 benches and a couch. I’ve had the couch over a year now and still love it very much. The beds and benches are new but seem very well constructed. I will only buy from Ashley/Morris in the future.