Ashley Store
Open today: 10:00 AM - 08:00 PM
The Ashley Store in Mason, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Ashley Store is the largest retailer of furniture and bedding in North America. Ashley Store in Mason can help you create the home of your dreams with our selection of quality furniture, mattresses, and accessories! Furniture is our passion and we look forward to working with you soon. Our Mason location is conveniently located at Deerfield Towne Center.
Customer Service
Ashley Store Mason, OH
What our customers say
Process was great, from the sales room to the delivery scheduling, and delivery.
"Experiencing consistently poor customer service, I've spent a year reaching out to both in-store representatives and their warranty company regarding my damaged mattress. Despite my efforts, each time I've been met with disappointment as they fail to follow up on their promises. This level of neglect is by far the worst I've encountered. I strongly advise against patronizing this Ashley store based on my frustrating experience."
It had nice Couchs
My wife visited the store a couple of weeks ago so she already had an idea of what she was looking for. We came back today and worked with Jason Kidd. He was excellent, very patient(with us measuring and trying to vision the couch in our living space) and he was knowledgeable about their products. I would recommend you ask for him tell him what you want and watch him work his magic, he will even help you look online for options that are not on the floor. Thanks Jason! We will keep you in mind for our future furniture purchases and recommend you and this store to family and friends. Every staff member we encountered during three visits there was great.
Incredible value and service
Daisy was amazingly helpful! I needed to order furniture for my new office and the online store said the furniture will take 8-14 weeks. I was worried I would have to put lawn chairs in my waiting room for my clients, while I waited for the furniture. But Daisy maneuvered some things around so that the furniture would be ready upon my move in date to the new office! Thanks so much!
Absolutely terrible customer service I have been going in and calling their warranty company for a YEAR for my damaged furniture.Everytime the sales associate and manager in store look at their log and see they have not called me back worst customer service I have ever received. I definitely would not recommend purchasing anything from this Ashley store .
Great experience from shopping in the store to delivery less than 5 days later. Roy did a great job helping me pick out in stock furniture and was able to get a delivery scheduled on a short time frame. Delivery team showed up within an hour of the earliest part of delivery window and got everything up to the 2nd floor with very little issue. One thing was sent back because it wasn't what it was thought to be, but there was no hassle taking it back on the truck. Would buy from them again!
Fabulous service! Shout out to Jennifer for taking such great care of us! Highly recommend! Not pushing at all!
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.