Ashley Store | Mason, OH 45040

I ordered a sizable amount of furniture (bedroom, dining and living room). My bed arrived with the headboard damaged. It has been a month since I have received the furniture and I still have not gotten the issue resolved. A new headboard had to be ordered because it is not repairable. I received an invoice for the new headboard and was told I wouldn’t get the new headboard until the invoice was paid. Terrible customer service. Still waiting. This exact thing happened to a friend of mine too except she gave up on getting the damaged furniture fixed/repaired.

Good selection, quality furniture and friendly, helpful staff.

Friendly staff and good selection. Austin Y. was a great sales associate! Very friendly and was able to help us determine what couch would work best with our budget and space.

Elizabeth the GM was super nice and helpful picking out a mattress

Daisey was AWESOME and so helpful to my situation. I had completely ruled out recliner chairs since I thought they were too hard for me to get in and out of. No judgements and found something better than I could have thought of and can't wait for it to be delivered. Highly recommend you check them out. Rochelle Morris

Went to this store today and the sales associate who is an old lady was so rude when asked about the prices for the recliners. There was this recliner which we liked and the price tag was $599 and also it was written something like 55% discount. So I casually asked her if there is a 55% discount on $599 or is it already marked down and the final price is $599?. To this instead of respectfully replying that it is already marked down, her reply was “Why do you think we have put the price as $599?”. As a customer I have all the rights to ask questions about the price on the furnitures I like and think of buying. I have been to other well known furniture stores including Ashley at different locations but have never seen such a rude sales associate ever. I don’t recommend this particular store in Mason to anyone

The worst Ashley store I have even been to with the worst customer service. Went in to look for rocker and recliner for the nursery. As soon as we entered the store, there were 3-4 sales associates sitting on the side and none greeted. Later a sales associate who was an old lady came towards us and started showing the recliners. But when I was discussing about the recliners with my husband in my mother tongue she started making comments like why I am speaking in a different language with my husband and why can’t I speak in English with him. First of all it’s my choice to speak in whatever language I want with my husband and it’s none of her business as long as I speak in English with her. And the 2nd thing is she was very rude when I asked her what are the prices after the discounts and told me that she can tell the price only if I am buying it which is not correct because as a customer I have to know the price doesn’t matter if I can afford it or not. This is something I have never experienced in any other Ashley stores I have been to.

Austin did a great job and helped us find a great mattress and bedroom set for our guest room.

We were helped by Daisy Arwine and she was absolutely phenomenal!! We first came in just looking for the type of sofa we were wanting. Daisy was so helpful and informative answering all our questions. We left to do more research and to look at others couches. In the end we were happy with what Daisy had showed us the first time. We returned two weeks later and she even remembered our names! I can't rave about her enough. Definitely seek her if you are shopping here!

Julia was fantastic to work with! She was kind, detailed and very helpful.