Ashley Mason, OH 45040

We ordered a couch and one of the pieces did not fit into our apartment. I spent 3 hours+ talking on the phone with the general manager about a solution that would work. We ended up returning the 1 piece that did not fit and ordered a different piece. I just called in to check on the status of that piece and they are saying they cannot find an order for it. Absolutely ridiculous considering the general manager was the one who placed the order. They were supposed to call me back about this and i have not received a call and you cannot even call the store directly you have to go through a main number first. Terrible, terrible business. We will not be using them in the future.

Tom Carns went above and beyond to help me.

Worst of the worst. Numerous occasions I’ve been told I would receive a call back and have yet. My order was placed over a year ago and I waited a significant amount of time to receive my couch. It arrived with a giant hole in the back of it and a broken frame in multiple spots. The delivery company broken my custom sized screen door and offered me $125 and put a hole in my siding. I never received the $125 or the new couch or replacement credit I was promised. 1 year later. I’ve made numerous attempts to communicate with the store directly by going in. Each time they tell me they will take care of it and then nobody calls me back. Eric and Paris. Both promised and both failed to follow through.

Cory was great, pricing was surprisingly good.

I placed an online order for Belcampo sofa on 25th Nov 2021 as part of my "Thanks giving" shopping and it is still not delivery yet after 3 months of wait. Delivery date was showing 4th March 2022 and now we got an automated call saying it's getting delayed and new estimated time will be given by end of March. Such fraud! I thought Ashely maintains some standards but not at all. To reach customer service it takes hours of waiting on call. Chat service is pathetic. If they have supply chain issues, why take so many orders? By confirming my booking on 25th Nov they ended my Thanks giving shopping. Had they told that its going to take forever i would have ordered from overstock or some other company who is prompt at delivery. Now i can't cancel (as there is a restocking fee of 15%) nor order elsewhere as i am not going to get Thanks giving deals. Will never shop with Ashely again! For now, i will keep praying that my existing order gets delivered some day. Last thing i want to hear is "We are unable to process your order and will give you full refund" after all the wait.

Very disorganized place. On multiple days they were supposed to deliver my furniture they just didn’t show up. They didn’t have the tools to put the furniture together. We were supposed to get a $75.00 gift certificate that Ashley Home offered us, but of course never got it. My mistake again was trying to online order a bed months later and it was another fiasco. Every department loves blaming every other department. Nobody takes responsibility for anything. Will never shop there again.