Ashley Store Mason, OH

We bought a couch from this store about a month ago. It came with a defect. The process to get that fixed has been a nightmare.

Ashley Mason store was a great experience! Salesman Steve was helpful & we chose all the furniture for our new home in one visit! Highly recommend!

We went in to look for a bedroom set on our way out traveling to Texas for a funeral. We found what we wanted and got everything set up. The lady that helped us was awesome and very friendly. We applied for financing just to help with credit. We were approved but decided to just pay cash. We tried negotiating and tried to get the price down a bit. She was very helpful and tried her best to see what she could do. There was another gentleman who helped and they threw in some ornaments I had picked up around the store and some pillows. They were already marked down to $2-$5. So it wasn’t much. We asked if there was anything else they could do. Even a couple hundred would have been great. But when her and the gentleman that was helping her try to see where they could take the price down a bit more the other guy was walking over shaking his head telling them not to do that. He then came over to talk to us and stated we would have to let him and his family move in with us. He also told us we would have to feed them cause he would not make anything off the sale. He was talking to us in a ugly mean voice. Would not listen to us when we tried talking. At that time we felt like we were being discriminated by him. So we decided to just walk out. He was the only person there who treated us very rudely. Even if they couldn’t have taken anything else off we were still willing to pay in cash. It does not hurt to try. If you don’t you never know. I have never been into a Ashley’s before and had been treated that way and we have been customers for years. The furniture is great and lasts long. But because of this one person we may reconsider buying from them again.

Very clean and nice inside. Steve was Very helpful In Getting our home furnished.

We purchased a sofa and two recliners from Ashley. Initially there was some confusion on the bill but it was very quickly resolved! Wonderful service!! Delivery was on time, smooth set up. Movers friendly and professional. We are very happy with our purchase and service!

Alysa made our experience at Ashley so easy. Great job!

Lili was super helpful and patient while we made choices. She was also knowledgeable about everything in the store.

Alysa was absolutely amazing! I came in planning to buy just a couch and ended up leaving with a couch, loveseat and the perfect pillows to match. She went above and beyond, and was patient, knowledgeable and truly listened to what I (husband didn't get his way) wanted. Outstanding service-I'll definitely be back!

Lili did such a fantastic job helping us find the perfect couch for our game room !!

Amal was fantastic! She was very friendly and helped me pick out the perfect furniture. She was wonderful!!!

This has been, without question, the most unprofessional and unacceptable experience I have ever had with any furniture company. Based on my repeated experiences, Ashley has demonstrated a complete failure in customer service, product quality, delivery standards, and basic accountability. Multiple orders arrived damaged—not once, but several times—with visible defects that should never pass any form of quality inspection. Every replacement brought new issues, showing a clear lack of oversight and care. In my personal opinion, this reflects systemic negligence, not isolated mistakes. The sales staff repeatedly redirected me to customer care, and customer care sent me back to the store. No one took ownership of the problem, no one provided solutions, and no one seemed trained or capable of resolving even simple issues. The level of disorganization and disregard for customers is, in my view, alarming.

Seamless experience, loved the white glove delivery and pretty couch. Thanks!

Stopped in to just look. Found a sectional sofa and chair for an incredible price. Ty was great to work with, he knows his stuff.

Samar is great! We are appreciative of your help!

It was a great experience! Alyssa helped us tremendously!

We had a great experience with Ashley furniture, from the purchase to the delivery. Everything went great.

Sales person, Laura A, was great! No high pressure and showed us various options that aligned with what we liked/ needed. Very friendly!

Went in for a recliner ended up with a reclining couch. Maria is awesome, ready to help when I needed it but give me space to browse and think things over. My husband and I chose two different couches and couldn't decide. Maria found a discount for the one I preferred and that settled the debate ( husband honestly on board with whichever one I bought, but it's always nice to "win" lol ). As were checking out Lauren and another gentlemen were also very helpful about chiming in with answers to our questions about insurance and delivery. We're definitely going to ask for Maria when we choose our next piece of furniture. She's great!

We had an enjoyable experience parusing through the wide selection of furnishings with Lily

Great experience buying couch and dining table. Steve Rozzo was an excellent salesman, knowledgeable, friendly and great to work with. He followed up after delivery to ensure everything went well. Love the furniture too - would absolutely go back.

Amal was patient and helpful assisting in finding exactly what we needed. Looking forward to our delivery and next purchase!

Steve was very helpful and went beyond to help us get the table and chairs we wanted. Made several calls to ensure we could order! Thank you Steve 9

Maria was really helpful and knowledgeable about the furniture we were looking into. The process was quick and efficient. Additionally, She was very patient with our 3yr old daughter!

I had a great experience at Ashley furniture tonight thanks to Lauren, who was very knowledgeable about all of the products I was searching for - a bedroom set, couch, and mattress and base. I am a repeat customer of the Ashley brand but it is people like Lauren that keep customers coming back. She listened to what I wanted and asked additional questions about my space needs for the bedroom set and couch, my budget, and what qualities I needed in a mattress. Lauren explained everything - all my options, how delivery and set up would work, and all the warranties included and additional ones that were available to purchase. The sale prices, free delivery, and financing options also helped me make the decision to buy the same day I came in. I look forward to receiving all of my new items and can’t thank Lauren enough for a positive sales experience! Elizabeth Pall

Great experience. Changed our mind a couple times and the staff was great. Will be back for more.

House burnt down and Ty helped me get all my receipts to give to insurance company. Killer customer service.

I just want to give a shout out to this Ashley location and Summer! I bought a couch for my daughter when I was in town a few months back and when it got delivered we did not like it! Sat low to the ground and was not what we thought when we ordered it from website! She helped us do a reselect and process the return and purchase the new one! She went above and beyond for us! I had to go and pay a balance and she waited till I get there even though she was getting ready to leave! Thanks again Summer for all your help it was greatly appreciated!!

Lili and Alyssa took care of us. We were looking for two recliners and Lili showed us exactly what we wanted. She also showed us alternatives so we could make a good decision. We appreciated the knowledge that Lili showed about the product. Both women were extremely helpful and friendly. We would definitely shop there again.

As always in this purchase and past purchases everything from sales to delivery was a great experience.

Super efficient and helpful! Delivered so quickly and everything went so smooth. Highly recommend

Steve found us exactly what we were looking for and worked with our budget! Will be back for future needs

Summer was extremely helpful & patient. Shows us all of our options and we can't wait to get our new sections!

Wonderful experience !

Great customer service! I also was in and out.

Just bought a couch here with Lili & Liz and had the BEST experience through the whole process. They were so patient with all questions & helped me find exactly what I needed. I highly recommend this store :))

Ty was very informative and took all my questions with care. He didn’t shy away to give me an estimate of what I wanted. Doubled checked his work! Was my first place visiting the store in Mason and I can say I was very pleased. He printed pages for me to look at and wrote out the math so I didn’t have to think. I am very grateful for the experience. I would highly suggest coming back!

Lili was extremely helpful and her GM, Elizabeth was also great to work with! They made the process very easy and got a great deal!

I received the best customer service from Amal at the Ashley furniture store. She was very helpful and I highly recommend her.

Amal and Elizabeth did a great job helping us! We are very happy with their attention and care! Thank you so much!

We had a wonderful experience at Ashley Furniture. We'd mostly decided on our bed frame purchase ahead of time, so it was nice that the staff was not pushy. They did ask pertinent questions while we placed our order which was helpful, and the delivery and setup was exceptional.

Lili was an excellent RSA and sales representative of Ashley furniture. She helped me and guided me through buying my first couch and dresser and her manager Elizabeth was also amazing!!

Summer was very helpful and accomodating! She helped order our furniture for our new home and it included the outdoor furniture.

I wanted to give big thanks to Summer for being such a big help and a extremely kind person! I came in to Ashley’s expecting to get one thing but ended up buying many because of how professional she is at her job!! 10/10

Amol was very kind and helpful.

We worked with Steve Rozzo at the Deerfield Store in Mason, OH. Steve was very helpful and listened to us describe what we were looking for in furniture. He was able to locate the power recliner we wanted at their warehouse and arranged delivery to the store. Appreciate that Steve was not “pushy” throughout the process.

Sommer R was absolutely amazing help me save everywhere she could! Ask for her when you visit, you won’t be disappointed!

We went twice to the Mason store to select our new couch. Lili is amazing to work with. If she didn’t know the answer, she didn’t make anything up- she went and found out what we needed to know. That gave us confidence in her recommendations and answers. When getting our quotes printed, we met the manager on duty, Elizabeth. Extremely nice and helpful as well. Highly recommend this location. Previously we shopped at the now closed Eastgate store and that was ok but the level of service at Mason was way better. Now we wait!

Lili was amazing to work with. Can’t wait to get our new ModMax 2 sofa!

I had a wonderful experience at Ashley Furniture thanks to Summer! She went above and beyond to make sure everything was smooth and stress-free. Summer was knowledgeable, patient, and really listened to what I needed. Her professionalism and friendly attitude made the whole process so easy. I truly appreciate her help and highly recommend asking for Summer if you’re shopping here—she’ll take great care of you!

Ty was awesome 😎 very helpful very patient.

Ty helped me pick out the perfect sofa. He was very knowledgeable about the fabrics and possible layouts. I highly recommend working with Ty.

Amal was wonderful, she listened well, was cheerful and helpful, worked to get us the best price, and made the process easy. She was supportive and patient and we had a good time shopping with her help!

Excellent service!! soooo personable

Elizabeth in the Mason,OH location was amazing. She helped us pick out a great sectional for my house

We went and got Lily as our "saleswoman." But she was way nicer, less pushy, and listened to our wants/needs more than any sales person we've ever worked with. I recommend asking for her when you visit!

Excellent experience. Ty was great! He worked with me on finding something that I wanted and really liked.

Lilli was phenomenal! She was so helpful and made this process so easy and convenient. If you’re in the Ohio area stop by Ashley Furniture and ask for Lilli she’s the best!!!

Lili Dischar was very knowledgeable and friendly! Thank you for your help 😊

Love the couch and the price was good. The sales person over promised throw cushions and the platinum delivery service. Only got 1/4 cushions promised and they delivery people did not know how to hook up the speakers (but it was easy). Felt a little over promised. But we are happy with the couch

Found the ideal couch for our space. It’s comfortable and well priced. The sales person overpromised throw cushions and the platinum delivery service (we only got one of 4 throw pillows and the delivery people did not know how to hook up the WiFi speakers, but it was easy).

Amal was so easy and helpful to work with and we didnt feel any pressure. My husband and I are very excited to receive our new couches!

the people and the sale was very smooth and all the delivery info was sent in a timely manner. Highly recommend.

First time customer and I couldn't be more pleased! I finally found it - the dining set I've been searching for, and it was on sale. Summer was polite and patient, and after searching other stores, I returned to Ashley and purchased it. Communication from purchase to delivery was excellent, and the actual delivery was professional, timely and quicker than I anticipated. Thank you, Ashley Furniture!

Amal was so great and very patient with us as we tried multiple couches and walked through various layouts.

Amal was amazing! She was attentive and not pushy. She answered my thousands of questions and was so patient. The staff here is amazing!

Amal was awesome to work with. She worked with us with our specific dining room set. She definitely wasn't typical attack salesperson. Gave us space to discuss and decide on our own. Such a positive experience!! Thank you Amel!

We had Summer and she was absolutely wonderful. She was so patient while we were trying to find other items to go with our new couch. Would definitely shop with her again!!!!

Amazing customer service, amazing salesman (Steve Rozzo) and beautiful furniture! I can’t wait to see it in my Mom’s new apartment!

I’m very happy with my purchase and for the delivery men. My customer service in the store by Amal was excellent. Thank you!!

Summer was amazing. She patiently spent hours with me as I pragmatically shopped for living room and bedroom furniture on a budget. Her knowledge and experience helped her to navigate to tie right furnishings at the right price to meet my needs.

Nice store & professional staff. AC could've been better especially in that hot day.

Amal did an incredible job helping us find the perfect living room set for our growing family! We are moving houses and had some unique needs for the sectional and she navigated all the requests including fabric choice, reclining, and configuration. She was an absolute joy to work with and we will certainly be back to furnish the rest of the home soon! She also did great with our energetic 1 year old who came with us. Thank you for all your help, Amal!

Amazing customer service! The general manager was so friendly and helpful as was associate!

We purchased a leather couch and loveseat from Ashley in Mason, OH. Our entire experience was positive from the helpful assistance of our salesperson, the friendliness of the manager, and the efficiency of the delivery team. The qualify and value of the furniture are also top notch. Would definitely recommend Ashley.

Very pleased with how fast and efficient the process was. Even being on the 4th floor of an apartment complex the delivery was easy! Very happy with our couch purchase!

Elizabeth was incredibly helpful and made the process smooth and easy. I highly recommend Ashley Furniture for their excellent customer service and quality furniture!

Went in April and picked out a really nice theatre sectional, it’s going on July starting tomorrow and still do not have all the pieces in stock when it’s been fully paid for and might not get it till August at this point.

My husband & I had a wonderful experience at Ashley with the help of Summer. She was more than helpful & even came on her day off to finalize our purchase for our new bed & dining room set. I couldn’t recommend her enough! Thank you, Summer!

We had an incredible experience with Ashley Furniture in Dearfield. Jordan took excellent care of us while we were choosing and purchasing the set we wanted. She made to transaction smooth and painless. The delivery scheduling was easy and flexible. Our items arrived on time and setup with care. Highly recommend!

Nice and easy delivery . Great white gove service too. I was able to use the move in coupon from usps which right away reduced $250 on the price. Shout out to out sales person Jordan, she was very helpful and got us what we needed and how we needed, tried a few options and she was very attentive in answering all of our questions. Highly recommend.

Steve was so patient with me and my children. The price and quality of the pieces was amazing and no brainer to purchase here. Care from the moment we walked in. Thank you!!!

Very good enjoyable and pleasurable experience.

Great experience buying a couch and a chair here! Summer was helpful and knowledgeable and made great suggestions!

Ask for Cameron Zargar if you want a real human sales experience with no pressure and great advice!

I have the highest praise for Amal who helped me with my furniture selection. She was knowledgeable of what was available and patiently spent time understanding my needs. I could not be more pleased with the selection of living room furniture as well as the helpfulness of the staff. I made the perfect purchase today!

I appreciate it I give them 5 stars because workers are kindly and friendly also all furniture are so good

I had a great experience at Ashley Furniture in Mason. The store was clean, well organized, and had a wide variety of stylish furniture at reasonable prices. The sales staff were friendly and helpful without being pushy. I appreciated that they gave me space to browse but were quick to answer questions when I needed help. Delivery was smooth, and the furniture arrived on time and in perfect condition. Everything was assembled professionally, and the delivery crew was courteous and respectful of my home. Overall, I’m very happy with the quality and the service I received. I’ll definitely consider Ashley again for future furniture needs.

The sectional couch has arrived and it is perfect! Cameron was a great salesman and helped with an order change!

The shopping was easy, our contact person was great and listened to what we wanted. It was a great experience. We loved the platinum delivery service too. It was fast and the delivery guys cleaned up when finished. I recommend Ashley Furniture.

Do not order anything from Ashley. Their warranty process to get anything fixed is unbelievable!! Reclining sofa broke in January after being purchased in August. Finally got ahold of the correct customer service number. They sent someone out and was told they needed to order the part. It’s been months and no word from them. Now, I’ve called 6 different numbers and conveniently they can’t find my order number, claim, or name in the system! It shouldn’t be this difficult get a simple sofa repair!! Edit: They made it right and fixed our sofa! It took a few months to get the part instead of a few weeks like quoted and wish they had been more communicative about the delay but they were quick to get someone out once the part was delivered. Very happy with the end result so changed 1 star to 4!

Furniture was all damaged upon arrival. Delivery service damaged walls and ceilings causing $7600 in damage. Customer service is one of the worst and most confusing of all time.

Good

Jordan at the Mason location went over and beyond helping us with our bedding needs!! Jordan's personality and knowledge was terrific and so very refreshing!!! My husband and I appreciated her thoroughness, experience, communication, tenacity, and promptness! Definitely ask for Jordan when you go in! Jordan will make shopping so much easier! She's an invaluable employee!!!

Amazing shopping experience in store with Samar. She helped us find exactly what we wanted, showing all the options she thought would work in our space but avoiding things we described as not wanting. Half of our order has already arrived with amazing delivery service! Tracking up for delivery is amazing. And I’m obsessed with my new reading chair!

Friendly, professional service for purchase of reasonably priced, efficiently delivered, quality furniture. Thanks, Ashley!

Great experience in store. Love my sofa and duo recliner set. Polite and efficient delivery.

Katherine was a big help for us while choosing a new couch

I got a couch for my kiddos. Jordan Lawson made it so quick and painless. In and out in 10 minutes! :D

We had a great experience buying the perfect chair for our reading nook. Summer found the perfect oversized chair and fabric color. Thank you Summer!

Very nice experience purchasing a mattress today. Summer was knowledgeable, patient and friendly. Highly recommended this location

Very good experience. Helped meet size requirements down to taking a tape measure to the couch and make sure it would be a picture perfect fit.

Fantastic experience. Steve was fantastic and provided an outstanding service. He was very patient with us and addressed our questions to our satisfaction Thanks Steve. Elizabeth added a charm to the experience. Thank you guys for making our day!!

Jordan was the best! Thanks for all your help!

Will not come back due to sales associate asking what I was looking for and then sending me on my way with no direction to what I was looking for, which was a pop-up couch or sectional. After wasting my time looking aimlessly around she found me and asked how I was doing. Told her I couldn't find any pop-ups. She said,"Our sleepers are right here." I said, "I was looking for a pop-up." She replied, "Oh, I thought you meant sleeper." Seriously?!

Jordan killed it. Didn’t feel pressured, easy to work with.

Max did a phenomenal job helping me last minute with finding a dresser and nightstand for my daughter Service was professional and seamless! I will be back to shop again!

Catherine Chapman was very patient with helping me find the perfect coffee table and end tables. Highly recommend Ashley furniture in Mason.

Always a great experience with Ashley's

I had the most amazing experience at Ashley Furniture, and I truly believe it deserves to be shared. From the moment I walked in, I felt welcomed and valued—but what made all the difference were Mounika and Summer. Their exceptional service transformed an ordinary shopping trip into something truly memorable. Mounika was incredibly attentive and knowledgeable. She took time to understand my needs, offered thoughtful guidance, and made the entire process feel personal and seamless. She never rushed me, never pushed a sale—instead, she genuinely cared that I found the right pieces for my home. Summer brought such a positive energy and eye for design that I immediately felt confident in my choices. Her suggestions were practical yet creative, and she made the entire experience fun and enjoyable. Both of these amazing ladies were not just sales associates—they were true professionals who clearly take pride in what they do. Their teamwork, authenticity, and kindness made a lasting impression on me. In a world where great service can be rare, Mounika and Summer reminded me what it feels like to be truly taken care of. Thank you both for your warmth, patience, and integrity. You turned my visit into something special—and I will absolutely return because of you.

Do not buy Ashley furniture. We had our couch delivered on December 22, 2024. The couch cushions literally sank within a month and we are still trying to get it fixed. Dealing with their customer care is a nightmare. Have been told- things aren’t made like they used to be, that my husband is overweight and he sits on it too long. Still waiting for a customer care manager to call back. Have called every week for months. I’ve had a warranty guy out twice. No action. The couches no longer have coils or supports. They are trampolines that sink. Obviously a terrible design that they didn’t test properly. My old couch was an Ashley. I can assure you, things at Ashley are no longer made like they used to be.

Summer was extremely helpful!

I went to the Ashely store looking for living room furniture which I did find and purchase. When I walked in I was greeted by a sales person who was kind and friendly. My daughter and son in law were there also looking for a living room set and kitchen set. They also found what they wanted but were not told until after purchasing it all that none was in stock and would not be in for several weeks . They went ahead with the purchase of all but on the approximate date of arrival came and went. My daughter called and was told it was delayed and was told they were not sure when it would be back in stock. They canceled the order and went back in and picked out another set that was in stock for a higher price. Not sure any of us will go back.

Steve took great care of us, was very friendly, prompt, and had helpful information for us to make our decision, thanks!

Catherine was very knowledgeable and very friendly.

Ashley store is nicely decorated with lots of help from any sales team members. bright with nice spacing in store. not overly crowded, not dark. very elegant. sales team is knowledgeable. they can typically answer any questions on the spot, some detailed material can also be immediately retrieved from their ipad. . price is very reasonable considering the high quality product they offer. nice choices. the delivery is also fantastic. it provides enough heads up like 3 days, 48 hours and 15 minutes. very punctual. setup and takeaway trash. it is a pleasure. highly recommended.

Cameron found us the perfect leather sectional! Great customer service and patient with our search.

Amal was patient, informative and very friendly. Experience was relaxing.

Amal was so helpful with choosing a bed and mattress, great experience

Max was a super star! Great experience!

Excellent experience. Delivery was a breeze. Our sales associate, Summer , was helpful and made the purchase less stressful.

Very nice piece of Furniture Delivery was also excellent

We had a great experience at this Ashley location. Jordan greeted us right away, even with a mini purple mattress toy for our little one to play with while we shopped. We described what we wanted, she immediately directed us to a great option which we decided to purchase. She communicated all detailed and pricing clearly and effectively, and we were in and out quickly with our new couch ordered!

Lakshmi Mounica did a wonderful job explaining and providing the best service help us select the mattress.Very impressive!!!

Jordan helped us and she was wonderful. She was able to answer all our questions, help us customize our order, and get the best selections and prices. Thank you!

Coffee table screws did not line up with screw holes. Communication on behalf of Ashley Furniture was severely lacking. Between employees/managers giving me different answers, manager not giving an update on my issue after repeatedly telling me she would, and the fact that it took just over three weeks to receive a refund is incredibly frustrating.

Went through Dorsey who was absolutely amazing and so helpful finding the right couch! So excited for it to come!

Amal was great to work with! She was was communicative and even stayed late to make sure we were able to order the couch we wanted. I highly recommend this store for options and customer service!

Hi….had a fantastic experience working with Elizabeth & Mounika. Great team

Zane was so easy to work with. We knew what we wanted and he got us in and out within minutes. Appreciate the ease of doing business!

We had a great experience while looking to purchase a chair. The staff was kind and professional. They made everything very easy and quick! There were also many good deals which is always helpful. We would highly recommend this location to anyone looking for furniture!

Ashley Furniture has a great selection and staff is very nice. They had a sign up saying free 10.00 Starbucks gift card for trying out a mattress. We tried out the mattress and ended up buying one and they never gave me gift card as promised. After delivery of mattress after it came in stock a month later, it was put together wrong, and we didn't notice till we went to bed that night. No worries just wanted to someone to come back and fix it. Well, that's where it went downhill. All of the sudden they have me calling 4 different numbers and emailing different places. No one knew what was going on or who could come and fix it!! We purchased the 10-year extended warranty, probably a mistake since no one knew what the heck was going on. Would not recommend their service after something has been delivered.

Sunday afternoon at Ashley in Mason was informative patient kind and delightful all because of Steve Rozzo. HE’S THE BEST⭐️⭐️ ⭐️⭐️⭐️

Jordan was great

Great service candy goid prices

Great experience, from start to finish, Jason at the store did a great job and was very patience & knowledgeable. Tyrells delivery team did excellent and was very caring when moving the furniture inside. Above and beyond.

The store is convenient to our house and they have a great selection. Our bed got delivered on Tuesday, the adjustable base on one side is not working. So I called the store they gave me a number to call, then called that nunber, they gave me another number to call, then that number said you have to email this other company. Haven't heard back anything, 3 days later. I shouldn't have to chase someone down to get my brand new bed to work. Also, when in the store they were supposed to give me a 10.00 Starbucks gift card, I asked for it several times and still not 10.00 gift card as promised. Not real happy at the moment.

Just had an issue about a credit with Ashley Furniture but they called me to make it right and now are in agreement! So refreshing to see a company that takes their reviews seriously and strives to satisfy their customers. Well done and highly recommend!

I had a great experience in the Mason Ashley Store. The salesman, Steve, was very helpful and not the least bit pushy.

Great sales people- very helpful in making sure we got what we wanted and even helped to price match. Great delivery experience- furniture came on time, wrapped well, and clean. Overall great experience at Ashley Furniture.

We purchased a new mattress from Steven at Ashley Furniture in the Deerfield Towne Center. Steven was very knowledgeable and answered all our questions with a smile. Overall we had a good experience and we’ll be back!

We purchased a $4000 sectional couch from Ashley furniture a little over a year ago. The frame broke within less than a year. We called to file a warranty claim which was a nightmare, it took 3 days to finally get ahold of the correct person, they kept passing the buck to different departments within the company. Finally they took the broken section of the couch, instead of replacing it they "repaired it". It is now broken again in the same place and they refuse to replace or fix it because our warranty expired 3 months ago. Absolutely overpriced and poorly built furniture. This company has horrible customer service. It is criminal. I will never spend another dime at ashley furniture and I highly advise anyone else to avoid this store at all costs.

I don’t need a babysitter to look at furniture. Absurd business policy to have someone creep around on you, I can’t even freely speak with my wife without someone being there….HIGHLY do not recommend this place. Even the person in sales doesn’t want to do it but has to since it’s REQUIRED.

Great experience!! Jordan was so helpful and friendly! We love the dining set and family room furniture!!!

Store has an okay selection. In this store you cannot browse. Its really hard to take the time to look at furniture and decide what you like. Someone CONSTANTLY follows you around each corner. Like blood in water and you're being hunted. It is a really an uncomfortable experience. You're chosen sales person will also keep approaching you asking if you need anything or pestering you trying to upsale the product. The minute you show remote interest in any couch or sit in it they are on top of you. It's hard to decide if you like the furniture if you feel like you have two seconds to stand close to it or sit in it without being pounced on. I've been there two separate times with my husband interested in purchasing a couch, but quickly leave when we constantly get bothered and followed. Will buy a couch somewhere else.

If you wanna walk around a store and just browse this isn’t the store for you, you will be stalked and follewed around the entire store. It’s a weird feeling. Before we left I had to turn around look at the lady and say we didn’t see anything we wanted we’re leaving so you can help someone else.

We enjoyed shopping at this store and appreciated Stephen's help. We found a better value than we'd expected, and our order was delivered in good shape and at the time and date scheduled. Highly recommended.

Incredible mattress shopping experience. We checked out many other stores, but the selection and the service provided by Jordan could not be matched. Jordan truly made the shopping experience enjoyable. Thanks to her, we made an informed decision and are super excited about our new mattress.

Exceptional customer service. We found exactly what we were looking for and the delivery of pur furniture was wonderful. Great product for a great price!

Katie was great!

Purchased sleeper sofa and loveseat. Price was good. Jason knowledgeable and helpful.

Curtis is a gentleman and a scholar. Took amazing care of me. Will absolutely be shopping here in the future.

Katie was so helpful!

Poor selection of medium priced furniture. Quality seemed poor compared to other competitors.

Worked with Summer. Very friendly and helpful!

We had the best experience with Summer. She was incredibly helpful and patient. She helped me pick out the most perfect couch for my daughter for Christmas. I would highly recommend the store and Summer. I also went to 3 other store prior and Ashely had the best selection.

Katie was phenomenal!!!! She was so patient with us as we debated about the color for over an hour. It was close to the end of the night and she was not in a rush to get out. Will definitely go back to her again.

We have had the pleasure of dealing with Curtis Fairbanks at the Ashley store in Mason on multiple occasions over the past couple years. I could not ask for a better salesperson to work with…professional, helpful, friendly, and honest…everything about him is what you hope for when you walk into a store to make a major purchase! Very well done Curtis, we so appreciate you!! You are our go to when we need furniture!!

Katie was an absolute professional with suggestions and efforting that went a long way! She made me feel comfortable and confident in my purchase.

Our salesperson was so nice and cooperative.Jordan was really patient and helpful. Had a great time buying furniture.😁

Staff were excellent . Katie took great care of us and was patient in explaining us . Great collections in the store to choose from ! Would surely visit again .

Jason was very helpful and helped us find the perfect couch with no hassle!

Just bought our couch with Katie! She was the sweetest!

Waited 7 weeks for a damaged desk. Just horrible and would not recommend. Then told have to deal with customer care.

Great experience at Ashley in Mason, Jason showed us a wide verity of sectionals. Furniture delivery team were respectful of property and professional.

Jason was super helpful even after we changed sofas after he had written up the job. We will keep coming back to Ashley and Jason as our sales rep.

Summer was fantastic and management was very kind! Highly recommend

We bought a kitchen table and Katie was great to work with!

Jordan was very knowledgeable about her inventory and showed me all my options. I did not feel any pressure and I got exactly what I wanted.

Samar was amazing!!! She took care of my mom, myself and my daughter so well!! We are so blessed!! Finished here right away for all of your furniture needs! Great hire Ashely!

Jordan and katie were absolutely wonderful very helpful and very pleased

Jordan was a pleasure to work with. She's knowledgeable, personable, and actually listened to what I was looking for. Jordan is one of those rare salespeople who is great at their job, without being overbearing or pushy. I'll definitely contact Jordan at Ashley the next time I'm looking for new home furnishings.

Katie was Great! Best part no pressure to buy the same day.

Katie was an excellent saleswoman and a pleasure to work with. We loved the Black Friday Sales and look forward to our delivery.

Friendly staff, clean environment, and excellent displays. I was helped by Jordan and she made it very easy to find the furniture I was looking for and quickly provided all the information and options I needed to make a decision.

My sister and I came into this Ashley location to look for bed and recliner for my aunt who unexpectedly lost her husband. We are both from out of town and have limited time to purchase and set up her new place in a senior living community. Jordan the sales associate was beyond helpful and empathic. To listen and not to sell to us but helped guide us to what we needed. Jason the bedding and sales manager was super helpful in calling the distribution center to see if we were able to get our items as quickly as possible. I want to ensure that this dynamic team is recognized for going above and beyond to help us.

Katie made it quick, easy and she was also super nice. Coming into the store was worth the trip, cheaper than online with a faster delivery!

Katie was nice at the store, but the order was wrong when the delivery came. We paid for the platinum service thinking it would be nice not to have to put the bed together. Jason (Katie's manager) attempted to fix the order and it was wrong again when the delivery came. Both times the delivery service knew immediately it was not enough for the beds. Third time the delivery service fixed the order and beds were delivered. However, the shelving was on the wrong side of one bed and preassembled. Katie and the website say it could be on either side. The adjustment to change the side was obvious, but the platinum service does not provide changing preassembled items, so they built the one bed. The other bed, I had to build myself after switching a single board to make it go to the other side. So I paid for a service, to only do half the work myself. AND not all of the hardware was available. This process took 2 months and preparation for three deliveries, meaning clearing out the room so there was space to put the beds together THREE times.

After several attempts to cancel part of our order with the sales staff at this location, with customer service email, and escalation to the regional manager, being denied a contact to voice my complaint higher, I am still being denied a refund. These products have not been delivered and we no longer have a need for them. I have filed a Better Business Bureau complaint as well as disputed the charge with American Express. I will also file a complaint with the CFPB and once completed I will return and post another google review. All we want is for a refund for 2 items that have not been delivered, that we do not want, that we have no need for, and we are being charged for. Make it right Ashley. Do the right thing.

Jordan was very helpful and nice.

I came into the store and was greeted by Katie Kline. I told her what I was looking for. She took me to the piece of furniture I was looking for and I was in and out of the store in 15 minutes. Thank you Katie.

Katie was so much fun to work with. She found exactly what we were looking for and closed the deal. Great personality!

I bought a king size bed promise to deliver by 19Aug ..just imagine after so many conversation it got delivered on 1st October and with a missing part . From now it get worst, they put the bed in my living room and they told you will receive the missing part in a week, after a week i called and they told wait for 21 working days. After 21 working days they told they don't know when you will get take a $75 coupon . the bed was sitting in my bedroom and i was sleeping in living room from 1 month as I cannot put my mattress to it . then i have to literally shout to customer care and told please take the bed and return my money and they don't agree to it . after that they told they will give something so that i can use my bed in next 5 days . and when original piece will come they will replace that .... i am now waiting on that ..... but my last 3 months was almost a nightmare . better buy Ashley furniture from local shop and never from ASHLEY .

Will never buy furniture from an Ashley or Morris location ever again. Refused to refund a non delivered order. Forcing us to take furniture we do not need **Update as of 11/3/2024** I have responded to the request to email my issue. I look forward to Ashley Furnitures swift resolution. **Update as of 11/7/2024** I emailed as requested below. I was told on 11/5 that there was nothing they could do and they were escalating to the regional director. I replied stating that was already done when we attempted to resolve the issue in person and that i'd like this concern escalated. Within an hour I was told no refund will be issued for the items that are not delivered. I have not heard back since. I will post a new review with outlining the next steps I have taken

The staff at Ashley, Deerfield are very nice, patient, and accommodating. Mounika gave us many options on the bed frame and mattress that we need and fit our price range. I recommend this branch to anybody who wants to buy any furniture/s.

Katie was great best experience ever buying furniture

Great

Worst store. They won't deliver on time and in many cases won't deliver at all. Mason store employees don't care about customer and not trained.Folks waited for more than 3-4 months before canceling the order.

I'd talk about the product, but I didn't get it yet, 1 week past the due date, we had to go to the store and what do you know, they already had it on stock now, we just need to set the delivery date, I don't feel such a "valued costumer" as they called me. This smells like they forgot, but what do I know, I'm just the one that spent $850 on air so far.

Katie was a wonderful sales rep. She was very special and a joy to work with. Also very accommodating and helpful in getting us the chair, and price that suited us. We were treated just like family.

Great and friendly service! We found what we wanted and they honored the price on their website. Jordan was awesome 😎

We went in knowing the different items we needed but wanted to look around. Jordan was amazing and helped us the whole way even when we went in a totally different direction with what we wanted than what we started saying we wanted. She was able to show us everything specific in the store displays when we had questions. We will definitely be coming back to her next year when get some more furniture. If anyone is looking for a personable salesperson that wants to help you find what you need and makes you happy I highly recommend her!

Absolutely awful experience do not buy furniture from Ashley! Everything looks really nice but is very cheap and will not last whatsoever. Dresser and vanity shake on carpet and feel like the drawers are going to break at any time. Every single item of furniture we purchased was chipped and they never fixed it after multiple attempts to get in contact with them. The second the sales person makes the sale they disappear and will not help you with issues that come up during delivery and send you to a 3rd party that is awful and will never resolve your issue. The solution to every problem is a $50 gift card. Why would I ever want that?? Nothing in the store is $50 and I paid WAY more plus why would I want to buy from this company again when they treat their customers like their money means nothing. First and last time purchasing from Ashley. Save your money!

Loved our experience at Ashley. Jordan was so easy to work with!

Great knowledgeable service!

My (5) Star review is for (Mounika)!! At the Ashley Store: 34 ASH CIN MASON /5225 DEERFIELD BOULEVARD, MASON, OHIO 45040

Wonderful and informative sales people. They were so kind and patient with us. Thank you!

Very pleased with our new dining room set. Sales and delivery were very professional.

Katie was awesome! She greeted us and made us feel like we were family! She sat with us and talked us through everything and fought for a great discount! Please go see her at the Mason/Deerfield store!

Mounika was very helpful and attentive, helped us through our financial journey and helped me and my wife pick out a perfect couch and recliner.

We were greatly helped by the Sales Rep Mounika. She was very attentive and professional and was so sweet! We knew what we wanted and went in and were happy to see some many different finds there at the new store. We were able to get sales on our choices and we were so happy.

Amazing service from Jason Kidd!! Was very informative and helped out us greatly. Would come back for their customer service and selection.

Had a great experience buying a sectional couch from Jason K. Knowledgeable in dimensions and fabric care, he guided us into a great 7 piece set!

Katie was great and price matched the furniture we wanted.

Summer was a great salespeople to work with; had a pleasant experience.

Great service both at the store and at delivery time. Thank you!!

I had a great experience and Katie was very friendly helpful and patient. And we were able to purchase the perfect sectional for our space!

Great experience! Jordan did an awesome job

I stopped in to browse for a new sofa, and the salesperson, Samar, was extremely helpful throughout the whole experience! She happily showed us our options and answered any questions we had, and eventually helped me pick out my perfect sofa! Highly recommend!!

Summer was great at helping me find exactly what we need! Very helpful. 10/10

Zack was very helpful with the purchasing process by showing us the types of furniture we were looking for after speaking with him. Elizabeth provided us with excellent customer service and a friendly demeanor. Overall, the store had a great selection and the staff was extremely friendly and helpful. Would recommend this store and will return.

Just bought our beautiful couch at this Ashley location! It was a quick and smooth process because of Katie who showed us our dream couch right away ! Definitely recommend this location:)

Katie is absolutely fabulous.

We had a wonderful shopping experience at the Mason Store. Katie was wonderful to work with. She answered all of our questions and was able to get us checked out and set up with zero hassle.

We had a complicated order due to a return. Summer was wonderful. She deserves a raise! Great job

Just moved from Florida back to Ohio...needed furniture for my new apartment. Jordan was fantastic to work with! I had found some pieces online that were on backorder so I went into the Mason store. She was able to get everything I wanted. No pressure just lots of help! Most of the pieces have been delivered (on time & assembled) & the rest will be here in a few days. Everything is great ..love seat, recliner, bedroom suite. Thank you Jordan!!

Recently stopped in to browse sectionals for basement family area. I was casually browsing, but found something just right. The salesperson I worked with, Jordan, was absolutely wonderful. She made the process extremely smooth and easy. I especially appreciate her professionalism, knowledge, and customer service. Definitely stop in and ask for Jordan! Great experience and great store!

Katie was awesome! She was great about listening to what we were looking for and made it a fun experience.

Katie was so nice and friendly! She does a great job selling us our couches. 5 stars!

Good receiving thanks Katie for getting one

Jordan was so helpful to my wife and I when shopping for furniture for our new home.

Best prices and great selection of furniture! The most comfortable couch i think I’ve ever seen and sat on!!

Had a wonderful experience at this Ashley furniture store. We were able to get help picking out a new dining set for my new house. Shoutout to Jason for helping us out! Thank you!

Great buying experience at Ashley and Katie was beyond helpful!! We will be back.

Katie was a wonderful help, kid friendly, made a sale 👍🏼

Very good service from the associate

overpriced furniture, just go to Bob's it's a better experience. Won't honor a warranty furniture falls apart after a year even at $3500 price point

Zack who assisted us was very helpful and provided us all the information we needed. Good service.

Katie was a breath of fresh air! We had been looking for several pieces for a while and usually are turned off by over pushy sales persons. Katie gave us the freedom to roam around, but was ready when we had questions. She was very informative and knowledgeable of the merchandise on the floor, efficient, and friendly! Thank you for your all your help. Hope you had a great first week on the job! Thank you to Elizabeth for supporting Katie… you are a great mentor!!!

In and out in twenty minutes with a whole new living room and dining room set thanks to Katie!

katie was the sweetest. i loved the experience here!!

Katie is the bomb, got my dresser picked out in no time 🤝☺️

Katie is so great she has awesome customer service. I am a picky chooser when it comes to furniture and she listen to me she gave me multiple option she don’t mind giving me price ranges for multiple sets. I even ordered a set end came back to exchange it for the one I really wanted but could barely afford because we know those prices are pretty decent. Anyways thank you Katie for all of your help you were amazing the whole time want rude very friendly to me an my sister.

Katie was so helpful and listened to what we were visioning and helped us find done great quality pieces of furniture for our new home!

Service was great and fast delivery.Jason Kidd was very professional and helpful

My husband and I came in looking for a new sofa our cats had completely destroyed our last one so we where just browsing, last furniture store we went to they completely ignored us & had us walking around the store for 15+ mins I was expecting the same thing to happen at Ashley’s but to my surprise that didn’t occur, upon entering we where nicely greeted by Zack he was very attentive & helpful , we informed him we where just looking and that we wanted something our cats couldn’t destroy within days, Zack informed us about protection plans and coverages, had us look around to see what caught our eye and even let us know that Ashley’s does price match! Zack also informed us of on sale sofas and their best sellers as well, we found a sofa just right but a bit over our budget, Zack was able to reduce a bit of our total and we where able to get our sofa in no time! Overall BEST customer service me and my husband have experienced at a furniture store, if you’re going to Ashley’s I’d recommend Zack as your salesman he was very helpful and patient not only with the transaction but with the overall experience, he was not trailing us like a dog through the the whole store he was allowing us to look around and test sofas before coming to a conclusion. 10/10 experience.

Nice furniture

We went in with a chair we wanted to see but it wasn't in stock. They worked with us to order it in and gave us a discount vs if we ordered directly from their website. The process was easy and delivery was simple and on time.

Stopped in 8/4/24 to look at furniture. Was greeted upon entry. Wasnt expecting to buy a new furniture set, but the staff at the store was friendly and helpful ensuring all needs were met. When I checked out to pay, the manager worked hard to give the most months for financing on the Ashley cc which was great. Was also gifted the option to select a gift after purchase based on the amount of $ spent. This was a nice gesture. Delivery updates were seemless and I was updated throughout the process. The delivery men were friendly and quick. Was overall a great experience. Anyone looking for furniture, I would say definitely check out Ashley in Mason. They currently have great deals going on because they are relocating :).

The staff was very friendly and helpful. We received our furniture 2 days ago and it really doesn't fit in our house.we are in the process of returning to find a more appropriate fit for us..nothing at all wrong with the furniture it just sent for us

Curtis was awesome and full of information for all our questions. We came in for dining chairs but left with 2 sofas, 2 swivel rockers and 2 ottomans. Lol

So nice! Mrs.Amil helped us find our new couch and 3 tables! There is a free gift when you buy something from them. So we got a free new Ring doorbell! 10/10 would recommend!

Summer was very helpful and informative and patient while we decided on our purchase. Thank you Summer!

Summer was very knowledgeable, polite and helpful - super experience !

Jordan was so helpful.

Daisy made our first experience buying couches easy. She was respectful of our time and explained the entire process from buying to having the furniture delivered. Everything arrived on time and in great condition.

Daisy and Elizabeth are awesome. They have went over and beyond to get a mattress to me, they held the mattress until my bed frame was delivered.. which was a good month or more. Daisy connected with me and said, “no problem.” I received my Stearns and Foster yesterday and the delivery was great. The deliverer said he could put it on the bed but I really needed a low profile boxspring. I reached out to Daisy and she was on vacation but responded and said , “ I will reach out to my GM ( Elizabeth), and Eliza found one for me and it was delivered the next day. This is true customer care at its best!! I recommend this store, the people and delivery people.

Buyer beware! I purchased an as is floor model. A piece from that floor model was missing from the delivery. I was directed to work with the store to address. I left a voicemail for the store, no response. Went to the store and was told it was an honest mistake and that they would contact the delivery warehouse and make sure the missing piece was delivered in the follow up delivery. It is now going on a week with no resolution in sight. Would not recommend anyone giving their business to this company.

Amal was a great sales person! No pressure and easy going. She found exactly what’s we were searching for. Elizabeth, the store manager was also awesome to deal with! Thanks!

If I could give 0 stars I would.

(Translated by Google) Prices are fairly reasonable (Original) الاسعار معقوله لحد ما

Good buying experience, Jason told us everything about prices, delivery, discounts. They were able to hold our furniture until our home is ready. Delivery went smooth, the furniture was put where requested, it was assembled and all packing was taken away.

Great experience with Daisy. She took so much time with us to make sure we picked out the perfect mattress. Make sure to ask for Daisy she is the best!

Curtis Fairbanks helped us with finding a new chair. You couldn’t ask for a nicer, more professional guy! He helped us find exactly what we were looking for, got us the best price, and got us set up with delivery. Thanks Curtis!

Sherry and Liz were awesome! We really appreciate all you did for us!

very helpful and great at making sales. tons of deals and willing to bargain the price. Sherry Hughes does a great job at helping you.

Great customer service, low pressure sales. Highly recommend Sherry Hughes and Ashley Furniture for your furniture needs!

We stopped to just look.about getting a new mattress. We were cordially welcomed by Jason Kidd, a very friendly and professional young man. He walked us through all the different mattresses and needless to say we found just the right one with his help. The process of financing and setting up delivery was very quick and easy. Looking forward to a good night's rest. Thank you Jason.

Our experience was so easy and the general manager was so sweet! She took off some extra money for our furniture and went into great detail to help us find the right couch. Steve also helped us navigate the store and quickly checked us out!

Visiting this store is the worst shopping experience I've ever had. We walked past 3 salesmen and it wasn't until we were on our way out, about 20 minutes since we entered the store, that one of the salesmen approached us. Steve was helpful but he wasn't very knowledgeable since he didn't know many of the questions we asked him. He was trying his best and was nice enough but his knowledge about the merchandise, sales, etc., wasn't the best so we just figured he was new at this job. We were looking at purchasing a new master bedroom set, a Tempur-Pedic power base and a Tempur-Pedic mattress, which was going to end up being a total of over $12,000. We asked if they were offering any promotions, as most furniture stores do, and he mentioned that they were offering a 10% discount for military members, which I am a disabled veteran, also Tempur-Pedic was offering a $300 towards accessories. Not a big discount, considering what was offered by other stores so we told them that if they were able to offer us free delivery we would finalize the purchase. They said that only a store manager could authorize that, and that the store manager had left for the day so they couldn't do anything else for us and to come back the next day. The store opens at 10 am and we were there at 4 p.m. on a Saturday so it was weird that the store manager wasn't there. After 2 hours and us about to leave they “magically” were able to write off the delivery but told us that the bedroom set we were looking at was not eligible for the military discount. So they discounted the delivery fee of $329 but took the 10% discount, which only applied to the furniture, not the mattress, which was a discount of $370. We asked what promotions we could get on the mattress and they said the $300 and free delivery on the base and mattress. My wife asked if they could also include the pillows and the mattress cover, which it was being offered by Tempur-Pedic anyway and after them going back and forth said yes but that they “misspoked” on the $300 discount and free delivery, so now we were getting 2 pillow and a cover for “free” but they were taking away a promotion offered by Tempur-Pedic and not them. We felt like after they were the ones offering us a promotion they took it away as soon as we asked for an additional discount. Needless to say we left after wasting 2 hours of our time without purchasing anything. I don't recommend this specific store and will never visit them again or any Ashley furniture store. It is ridiculous that customers are treated this way. I own several rental properties and if I were to treat my tenants or managers this way I will be ashamed of myself. It is not about that specific sale but about making a lifelong customer, we are also on the market for a new living room set and all our properties are rented fully furnished, so they not only lost this sale but many other future sales from me. This is just bad business.

We got a recliner love seat. The sales people were knowledgeable and the sale price was a bonus on just the sofa we were looking for.They delivered as promised without incident. We did not get the warranty. We’ll have to wait before commenting on the quality and durability of the love seat.

I rarely leave Google reviews, but I felt obligated to let people know to avoid this place. We asked two very upfront questions: how much to deliver, and how much is the military discount. Their answer was simply, “I don’t know, you have to wait until you purchase” — they wouldn’t even give us a quote unless we were purchasing that day. Their whole business model is to get you as far down the purchase journey as possible hoping to pressure you into a purchase annd overpaying for simple things such ans delivery. Avoid. Avoid. Avoid.

Great furniture and prices. Thanks Ashley furniture!!

Jason Kidd was a great help! Helped us get the best discounts on our tempur-Pedic mattress!

Elizabeth and Daisy were over the top helpful! Appreciate you both!! Highly recommend anyone looking for new furniture, come see these two at Ashley!

Jason Kidd was super nice and helpful we purchased a bed with the adjustable and he made sure to make sure we were comfortable and took his time getting to know what what we wanted with no rush. Thanks again Jason!!

Beautiful furniture & great customer service

We bought a new sectional, couch, and loveseat and had a great experience. Summer Riad, sales associate, was so kind and helpful. GM Elizabeth Evans was also wonderful to work with. Highly recommend.

Elizabeth, Sherry & Daisy are so wonderful to work with. I’m an interior designer and appreciate their thoroughness and professionalism with not only my furniture needs but also my clients. I highly recommend this location.

Everyone was great and the process was very smooth!!!

Sherry was such a huge help. We got there right as it opened and she greeted us right away. She answered all questions we had and if she didn’t know she took the time to Find it out for us. She let us browse without feeling the pressure you usually feel when looking at furniture. We couldn’t choose between two different ones and left . We came back a few hours later and ordered things for multiple rooms in our new home. She was awesome to work with!!

Great customer service. Elizabeth is the best!

Sherry was incredibly helpful and did an excellent job with the furniture for our new home!

Daisy was very helpful!

I highly recommend! Our furniture came very quickly and looks beautiful! Delivery was very professional and communication was excellent.

Visited the store, nice staff and all were busy, yet they all took the time to acknowledge us. No one walked by us without asking if we had been helped. We were fortunate enough to receive Summer who was AWESOME! She was knowledgeable, not pushy and worked hard to get a price we liked.

Jason was very knowledgeable and helpful when picking our new sectional.

Curtis helped my husband and I pick out a sleeper sofa and a new dining room table and chair set. He was able to help us find something for our budget and was very friendly. He didn’t pressure us into buying more than we wanted, but made sure to explain all our options. Great place and great people.

Curtis Fairbanks was a great salesman and helped us find our perfect couch and loveseat.

Great service, fast delivery and and excellent customer service, both with the person who sold us the furniture and those who set it up in our house!

This experience has been horrible from the beginning. Went in and paid all cash upfront and was promised a delivery date by November 1. That date comes around and miraculously the pieces are not available. After talking with the store manager, she pulled some furniture from another couple and then refused to talk with us in the process. I have videos from that day too. Furniture arrives 3 weeks after promised date. Deliverers took a picture of the night stand and then dented it on the way out. I asked them to take it with them and they said "you'll have to call the store for us to come back and remove it". I tried doing that for five months and now they say it is not covered under warranty. Will never be back here again.

Jason was super helpful and patient. Great experience, will be returning to this store!

The staff at the Mason location are out of this world! Elizabeth, Daisy, and Sherri are fantastic! So helpful, gracious, and lovely to work with! We went to a few other stores to browse and the Mason location's customer experience was by far the best! They helped us find exactly what we wanted, gave us great service, and a fantastic experience!!! We will definitely be back! They have our business for life! Thank you ladies!

This is my second purchase at Ashley furniture within the last four months. I returned because I like the service and the process during my first experience. When I entered the store on my second experience, I walked around the entire store almost twice before finally going to the counter and asking for help I was a bit surprised since I’m almost positive furniture sales reps work on commission. The dining room table I wanted was out of stock, but I did get an email prior to when they said it would be in stock and delivery was easy to set up. My first delivery all of the packaging was removed from the item and the mess in the room cleaned up, however with this delivery, all of the packaging was not removed from my dining room set and, there were multiple pieces of trash remaining in the room. I had to pick up after they left. This will not discourage me from purchasing from Ashley in the future, but I am disappointed with the second purchase process.

Could not have had a better experience today at Ashley Furniture. Elizabeth made choosing a new mattress a breeze and soon we will be sleeping on what feels like a cloud!!

Jason K was very help in our search for chairs! Thank you for your assistance!!!

Summer was a very accommodating and reasonable (and patient!) salesperson. The couch arrived in perfect condition and the men who delivered and set it up were kind and worked fast. I couldn’t ask for a better experience.

I had a phenomenal experience with Jason Kidd. He also helped me resolve an issue with my current furniture. I purchased two pet-friendly pieces and I’m excited to use them! Thanks, Jason!

Kendra was awesome. Helped us find exactly what we were looking for. Really happy we decided to go to Ashley first. One and done!

The sales associate that helped me, Kendra, was super helpful, friendly, and patient. It was a great experience and I’m super excited for my furniture delivery!

We came from out of state to purchase some furniture for our new home. I spoke with Curtis on the phone and he assured me that he would get us the furniture that we wanted. Meeting him in person was even better, it was a quick, smooth, and efficient process. I look forward to working with him again in the future.

Daisy was an awesome assistant manager. She helped us out so much. She responded very quickly to every email and call sent. She is the best Ashley employee I have ever met. Thank you so much.

I wish I would’ve read the reviews before ordering from Ashley. We ordered a bedroom set back in mid feb which was supposed to deliver on april 6th. They rescheduled the order to april 14th by saying bedroom set is on back order. And now on april 13th we got an email that it’s still on backorder, not sure when it’s coming. I am 9 months pregnant and they want me to sleep on the floor. Worst experience ever.

Jason was so thorough in listening to our needs and helped us shop for the perfect mattress.

Excellent salesman-Curtis. Helpful, knowledgeable, and got us exactly what we wanted. Was glad for the free delivery and setup. Love the reclining chair.

Process was great, from the sales room to the delivery scheduling, and delivery.

It had nice Couchs

My wife visited the store a couple of weeks ago so she already had an idea of what she was looking for. We came back today and worked with Jason Kidd. He was excellent, very patient(with us measuring and trying to vision the couch in our living space) and he was knowledgeable about their products. I would recommend you ask for him tell him what you want and watch him work his magic, he will even help you look online for options that are not on the floor. Thanks Jason! We will keep you in mind for our future furniture purchases and recommend you and this store to family and friends. Every staff member we encountered during three visits there was great.

Incredible value and service

Daisy was amazingly helpful! I needed to order furniture for my new office and the online store said the furniture will take 8-14 weeks. I was worried I would have to put lawn chairs in my waiting room for my clients, while I waited for the furniture. But Daisy maneuvered some things around so that the furniture would be ready upon my move in date to the new office! Thanks so much!

Absolutely terrible customer service I have been going in and calling their warranty company for a YEAR for my damaged furniture.Everytime the sales associate and manager in store look at their log and see they have not called me back worst customer service I have ever received. I definitely would not recommend purchasing anything from this Ashley store .

Great experience from shopping in the store to delivery less than 5 days later. Roy did a great job helping me pick out in stock furniture and was able to get a delivery scheduled on a short time frame. Delivery team showed up within an hour of the earliest part of delivery window and got everything up to the 2nd floor with very little issue. One thing was sent back because it wasn't what it was thought to be, but there was no hassle taking it back on the truck. Would buy from them again!

Fabulous service! Shout out to Jennifer for taking such great care of us! Highly recommend! Not pushing at all!

Kendra was very knowledgeable and professional. Shopping for furniture is not always easy and she made the experience enjoyable.

Very helpful! Pointed out what we were looking for and even added some extra suggestions to consider for future furnishing purchases!

Daisy is an asset to Ashley Furniture. She gave us outstanding service and I will definitely coming back to her!! Thank you Daisy!

Daisy was the best! She was very patient, knowledgable, and kind. I hope everyone goes to Daisy!!!

Awful place to be

Sherry was awesome. She spent so much time with us and really provided us with the information we needed to make a great purchase.

Austin was very helpful when we were looking for a bedroom set. We found the perfect one that was higher quality that we were looking for. We can’t wait to delivery in about a month!

Needed to buy a couch for our playroom and visited the store with our three small children in tow. Curtis was very informative and patient with our crew. Got us in and out with a new couch that we love. Highly recommend this store and if you have the chance to work with Curtis that’s a bonus!

Sherry was excellent to work with! She helped us find exactly what we were looking for and showed us many options. She was even available the next day to help us close out the purchase!

Robin helped us find the perfect chair in no time at all! She was a pleasure to work with

No pressure environment! The General Manager Elizabeth was very pleasant to work with. She introduced my husband and I to Jennifer who was also very kind and helpful to work with. Both ladies were knowledgeable and gave us the best deal on a couch! I did not order the couch the same day I shopped for it as I needed to measure my space to make sure it would fit. I came in on Jennifer and Elizabeth’s day off and worked with Austin who was also a delight! He ensured Jennifer got our sale and that everything in our order was correct. Not to mention he was very polite! Our couch was in stock and will be delivered by the end of the week! I thoroughly enjoyed my experience, and would work with all three folks again!

Amazing decisions were made with the assistance of Ashley employees Sherry & Elizabeth . Thank you for perfect communication.

Me and my wife were helped by Daisy. She was very helpful and entertaining, from the time we walked through the door until we left. She was very knowledgeable in helping us pick out furniture that was right for us.

Sherry was absolutely wonderful with her sales and customer service! I recommend consulting with her every time we visit!

Sherry Hughes was so attentive to my husband and I, as we came in to purchase two couches and a mattress. She managed expectations on timelines and also coordinated two shipping destinations that we requested. She was patient, knowledgeable and all-around a great help. I highly recommend working with Sherry!

Robin was very personable and patient. She went above and beyond to quote prices and explore options, making sure we were comfortable with our decisions and providing wonderful customer service.

She’s absolutely great!!!!

Austin was very helpful and made the experience pretty easy. He wasn't overbearing or forceful in the slightest. I would definitely recommend buying from him.

Robin was amazing helping us get a new bed and base. Gave us an amazing deal. I would highly recommend her for all your furniture needs.

This place has reasonable furniture but most of it has to be ordered.

Sherry and Elizebeth are awesome. Very knowledgeable, helpful and patient.

Sherry Hughes assisted my fiancée and me and she was such a great help! I highly recommend working with her!

Robbin was excellent, she was friendly and help us to purchase the furniture , she was very knowledgeable and patient with us. We will come back for future purchase.

Sherry H. was delightful and informative. We appreciate her patience as we work on selecting a chair for two hours!!

Austin was great! He helped us find the perfect couches and was super helpful

We went to Ashley’s for a small dining set. Our salesperson, Jennifer Morgan, helped us find exactly what we needed at a great price! We were in and out of the store in less than one hour! Great experience!

We purchased a couch at the beginning of November from Ashley. The process was super easy and we were promised we would have our new couch the week after Thanksgiving. After Thanksgiving we were told they still do not have our couch, and we’d have to wait an additional 2 weeks (December 15). I called today and now they are telling me it will be another 2 weeks and they still cannot guarantee that. It will have been 8 weeks IF they have the couch by then. I asked if I can look for something in stock, and I was told if I cancelled I would be charged 15% restocking fee for a couch that they cannot even tell me when they will have it IN STOCK. The absolute biggest joke. I’m 9 months pregnant and have no couch to bring my baby home to. I will never shop at Ashley furniture again.

Still did not get my bed after delivery was confirmed on three separate occasions the store doesn’t call you back will never buy again and will leave a bad review every day.

I would not recommend and Ashley store at this point, They all seem the same, tell you anything to make a quick dollar. The best thing you get is a friendly face and conversation.

I went looking for some furniture and found Austin. He was amazing. Very accommodating and pleasant to work with. Attractive furniture and reasonable prices.

We bought a dining set in November from Ashley. Our salesman was great and the process was easy in the store but that's where the good part of the review ends and the only reason I gave two stars instead of one. After confirming we purchased 6 chairs in the store (twice), we realized they only ordered 5 chairs when looking at the receipt. They did to their credit fix this quickly. Today we were supposed to have delivered the dining set. At this point, we have given away our previous dining table and chairs as well as taken a day off work to receive this delivery. The deliverymen didn't even get it off the truck to find the brand new table had defects on it and they were not allowed to leave it (not that we would want it). We called the Mason store where we bought the set and they were not much help other than "call customer service", a service in which you can never reach a live person. Oh and they told us this table was on backorder so it would be another 3-4 weeks on top of the 3-4 weeks we've already waited. We've spent all morning trying to get this situation rectified just to chase our own tail when Ashley should be the one calling us to make it right. Needless to say, we are cancelling the order, and our family of 6 will be eating dinner on the dining room floor until we find a replacement. Not impressed with the Ashley Mason store.

Lauren was the absolute best and answered all questions!

Sherry helps us to find the best deal which fits our requirements of sofa She is best

Robin was so knowledgeable and really listened to my needs. She understood what I needed and my price cap. No pressure, just wanted to find the right chair for me.

Sherry Hughes is the best! she is very sweet and knowledgeable. I feel like l've known her forever! She made our shopping an easy and stress free event. I highly recommend coming here if you're looking for luxury furniture at an affordable price.

Sherry was patient and professional!

Wonderful shopping experience at Ashley Furniture! Robin Dunn was extremely helpful. Highly recommend Robin and this store.

i worked with Sherry at Ashley Furniture very helpful.

Shopped at the Deerfield store. Enjoyable shopping experience. Curtis was awesome ! Made a purchase and will definitely return for future purchases.

My wife and I ordered a sofa, loveseat, and coffee table over the weekend. The store was clean and the sales rep, Robin Dunn, was so helpful and friendly! We will order again!

Amazing customer service and was greeted immediately at the door by Robin!

Just purchased our first sectional as a family. Robin did an excellent job and helped us make an easy decision.

Highly recommend! Sherry Hughes was our sales associate and she was great. She showed us several options.. she was not pushy..I highly recommend her.

Very friendly and helpful staff. Austin and Robin have both been fantastic!

Thanks Robin! Loved working with her. Can’t wait to get our new kitchen table. :)

Very Good Quality, Service and Delivery

The sales rep Jennifer was so so kind and helpful. She made so many recommendations to help me save money instead of focusing on getting the most out of us for the sale. Even the employees who weren’t helping us were so sweet. I look forward to my next purchase

Verbad Delivery service

Very nice staff! Extremely accommodating!!!

Robin was great! Thanks

We had the best furniture buying experience ever! The Mason store was very low pressure sales and we were able to select our furniture without feeling like we were being “hunted”. Jennifer, Curtis and Elizabeth were a pleasure to work with! We will definitely return for future purchases.

Robin was fantastic! She was full of happiness and joy, and gave me valuable information about the couch and loveseat I wanted to purchase. She helped me understand the purchasing process, total cost breakdown, and didn't force the sale on me. Robin - thank you for being an amazing representation of Ashley furniture! They're lucky to have you.

Variety of nice furniture items for the home at varying price points. The sales person in both of our recent experiences was very helpful.

Update….. we were told by Robin when we bought this chair and couch that they both were in warehouse in Fairborn and could be pick up the next day 10/22. When we called to set up pick up at the Fairborn location they didn’t have them and had to wait for them to come in in about a week or 2. The couch came in but as of 11/7 the chair is not in and won’t be in until “probably December,maybe” the reason we bought this set was we were told it’s in stock and ready to pick up. Then a week after we bought them they went on sale for $200 less. We can’t return them now as we are past the 7day window. Please don’t tell your buying customers you have something and can be picked up when you don’t have it. Went today looking for a living room set Robin Dunn helped us and sold us exactly what we’ve been looking for. Great customer service as we have been to many places and she was what we needed to help us find the perfect set.

Robin is amazing!!! She gave me space to look at the items I was interested in and then listened as I talked through them which helped me make great choices. I loved all the pieces and Robin was a dream to work with

James was great! He was very patient with us while we made up our mind. He went the extra mile to help us. I was very picky with what I wanted and he didn’t mind at all. He even moved furniture from another part of the store so I could see what it looked like with the couch I wanted.

Awesome shopping experience. Jennifer was very pleasant, knowledgeable and assisted us along the whole process of shopping for sofas and decor. I recommend taking an in-person tour by experiencing the furniture before you buy them.

Perfect shopping experience. I preferred and recommend the experience of the furniture before I buy. Jennifer was very well informed and helped us make the decision for our furniture.

We love purchasing our furniture here. Robin and Daisy are fabulous. They are both very friendly, patient and professional. That's the main reason we return to this store.

Robin and Deysi was amazing we love the store

Jennifer Morgan was pleasant , knowledgeable and great to work with. She asked what we wanted and showed it us. She never tried to upsale us or push us to something we didn't want.

Better prices than the competition. Smiling sales people

Jennifer Morgan was amazing with everything! She was patient with us as we asked many questions about different couches and chairs. She was very thorough and genuinely seem to care!

Robin and Elizabeth were so helpful and great to work with!

The sales associates are so friendly and helpful and they always have what I’m looking for.

Worked with Daisy who was very pleasant, helpful, courteous and knowledgeable

Our sales person Curtis was very helpful and made the process seamless.

I had a wonderful buying experience at Mason Ashley, Elizabeth and Rebecca were absolutely awesome, helpful and kind! Thank you so much ! Valerie Ross

Robin did a great job taking care of us while we were shopping for a living room sectional! I'd highly recommend working with her!

Austin was the bomb. Great furniture for a great price.

We had a wonderful time with Robin. She was fantastic and helped us with everything we needed!

Kyle Adams and James Speed were very polite and respectful. Both gentlemen walked us around and helped us fine the perfect couch! The environment of this location is not just professional, but fun!

Curtis was very professional and very helpful! I would recommend anyone to make their next furniture purchase at this store, and definitely ask for Curtis!

Like the furniture not the sales lady. Very pushy and hovered, weird.

Austin was absolutely amazing. Answered all of our questions. Gave us space to think about it. Not pushy - very accommodating, will definitely be back!!

Austin is as very helpful and accommodating! He made the whole experience straightforward and knew all the details to help us. He really cares about the customer.

You are awesome!

Austin was incredibly helpful and very easy to work with. Incredibly thankful for his business!!

Place is good. Good options. Rebecca helped us to find the right couch.

Curtis was such a joy to work with. He is friendly, knowledgeable and answered all of our questions. We have been to two other furniture stores on the Eastside and no one compares to your employee Curtis. What a joy! We will be back soon to buy a mattress from him in a few weeks. Thank you, Sandi Cunningham

Thanks Robin !

Kyle was very helpful. I would return for future purchases.

Nice selection and fantastic service!!

Robin Dunn assisted with every single question we had and we are very pleased with our choice. Customer service is very important to us and Robin checks all the boxes! Thanks. Brady & Jen

Curtis was amazing!! Answered all our questions Ave was great with my kiddo too!

Great service!

Robin Dunn was very helpful. I highly recommend her to help you with any of your needs for furniture. Thank you Robin for your help.

I have been buying furniture here for years. Elizabeth and her entire staff are always friendly, helpful and knowledgeable. Better quality furniture than most other stores and their prices can't be beat!

Austin was wonderful when I purchased my new bedroom suit and mattress. I would highly recommend him to anyone looking for furniture. I will be back! The general manager, Elizabeth, was wonderful too! I enjoyed working with them. Very personable!

Kyle was a great help finding the items that I was looking for. He is professional, courteous, and very pleasant to work with.

The guys there are simply the best.

Robin was super helpful and helped us find the perfect living room set. Elizabeth helped us even further by finding us the right financing to help make sure we could afford everything we wanted.

I came in looking for a mattress for my husband and I. Robin was extremely helpful and knowledgeable! She didn't rush us, let us take our time, and was so friendly and patient with us, answered all our questions and more. She is a wonderful sales woman and has great energy, I highly recommend her, and I would return in the future for the great prices and exceptional help we had.

Robin was so nice and helpful. We were looking for a living room set and she found us the perfect one! She has really good taste which is great because i dont. I showed her a picture and she found the perfect match. Definitely recommend her. And Elizabeth was very nice as well when she interacted with the customers! 5 of 5 for sure.

Was looking for a new living room set, Robin informed us there was an amazing sale going on and helped us get the right one for us without breaking the bank! Elizabeth was also very awesome and helpful

We recently got bedroom furniture from Ashley and our nightstand came with some chipped paint on the handles. We called within the 3 days they say to call multiple times to tell Ashley about it. Never answered and we left multiple messages and no response. Overall we like the furniture we got, just frustrating to get service back. We also asked at the store when we bought it if we would need a box spring for the bed frame and we were told no. We got the furniture and it definitely needed a box spring so we had to go buy that additionally when we weren't planning on it. The rest is great but if anything us wrong it's a hassle. Still have not heard back even after Ashley Furniture posted here. I reached out multiple times and haven't gotten any reply.

Robin Dunn was extremely helpful and knowledgeable about all the furniture I purchased for my new home.

Drew is the 🐐

Great experience! Sales associate Daisy was phenomenal to work with.

Don’t expect any help if your furniture needs repair. I bought matching power couch and power chair almost 2 years ago and the chair had a manufacturer defect. The repair people tried to repair it but gave up and then Ashley replaced the chair. Then the replacement chair had another manufacturer defect. I have had 6 or 7 repair people come look and try to fix it, and after all that it is still not working. I am a very patient person but after almost 2 years of this I just want this low quality furniture out of my house and my money back, and neither Daisy (the selling manager) or Elizabeth (the general manager) will respond to my 3 emails. Wow! 8/4/2023 update: Jocelyn was no help. Just so everyone knows. I see she has been responding to others since I tried emailing her for help. No one will help me with this manufacturers defect so I can be happy with my purchase. Take your money elsewhere.

We had Daisy as our sales associate. She was super friendly, very nice, very funny. She seemed very knowledgeable about the bed we wanted to purchase. She gave us confidence that we were making the best choice for us, she wasn't pushy or seemed like she wanted to make a sale or tried to get us to buy something more expensive. Great associate and we are very happy with our beautyrest adjustable bed. Thanks Daisy!!!!

Low quality for too much money.

Austin and Kyle gave me excellent service. We bought a couch and dining room set. Would highly recommend.

Lana has been awesome

I ordered a sizable amount of furniture (bedroom, dining and living room). My bed arrived with the headboard damaged. It has been a month since I have received the furniture and I still have not gotten the issue resolved. A new headboard had to be ordered because it is not repairable. I received an invoice for the new headboard and was told I wouldn’t get the new headboard until the invoice was paid. Terrible customer service. Still waiting. This exact thing happened to a friend of mine too except she gave up on getting the damaged furniture fixed/repaired.

Good selection, quality furniture and friendly, helpful staff.

Friendly staff and good selection. Austin Y. was a great sales associate! Very friendly and was able to help us determine what couch would work best with our budget and space.

Elizabeth the GM was super nice and helpful picking out a mattress

Daisey was AWESOME and so helpful to my situation. I had completely ruled out recliner chairs since I thought they were too hard for me to get in and out of. No judgements and found something better than I could have thought of and can't wait for it to be delivered. Highly recommend you check them out. Rochelle Morris

Went to this store today and the sales associate who is an old lady was so rude when asked about the prices for the recliners. There was this recliner which we liked and the price tag was $599 and also it was written something like 55% discount. So I casually asked her if there is a 55% discount on $599 or is it already marked down and the final price is $599?. To this instead of respectfully replying that it is already marked down, her reply was “Why do you think we have put the price as $599?”. As a customer I have all the rights to ask questions about the price on the furnitures I like and think of buying. I have been to other well known furniture stores including Ashley at different locations but have never seen such a rude sales associate ever. I don’t recommend this particular store in Mason to anyone

The worst Ashley store I have even been to with the worst customer service. Went in to look for rocker and recliner for the nursery. As soon as we entered the store, there were 3-4 sales associates sitting on the side and none greeted. Later a sales associate who was an old lady came towards us and started showing the recliners. But when I was discussing about the recliners with my husband in my mother tongue she started making comments like why I am speaking in a different language with my husband and why can’t I speak in English with him. First of all it’s my choice to speak in whatever language I want with my husband and it’s none of her business as long as I speak in English with her. And the 2nd thing is she was very rude when I asked her what are the prices after the discounts and told me that she can tell the price only if I am buying it which is not correct because as a customer I have to know the price doesn’t matter if I can afford it or not. This is something I have never experienced in any other Ashley stores I have been to.

Austin did a great job and helped us find a great mattress and bedroom set for our guest room.

We were helped by Daisy Arwine and she was absolutely phenomenal!! We first came in just looking for the type of sofa we were wanting. Daisy was so helpful and informative answering all our questions. We left to do more research and to look at others couches. In the end we were happy with what Daisy had showed us the first time. We returned two weeks later and she even remembered our names! I can't rave about her enough. Definitely seek her if you are shopping here!

Julia was fantastic to work with! She was kind, detailed and very helpful.

Lana and Elizabeth were great. Very friendly service, would come back

Austin Yauger was the best and most professional very helpful:)

We had bought multiple couches and pieces of furniture! I love Ashley and the quality. Also, our salesperson was Austin and he was great!

Curtis was amazing. He wasn’t pushy and gave me the time I needed to look around. When I was done he asked if I had seen anything that I liked. When I told him that I hadn’t seen anything that was going to work for me, he asked what I was looking for and showed me some awesome options that worked perfectly for what I was looking for. I’m a super happy customer. And will be coming back. I highly recommend this Ashley store to anyone looking for furniture.

Jessica helped us find a great recliner!

Great selection. Great service. Prices seemed reasonable.

Very nice store and kind employees. Helped me find what I was looking for and made it painless.

Delighted with my purchase.

Kyle is very helpful.

Quick delivery. Great communication. Polite. Very pleased

Austin was our salesman at the Mason Ashley location. We found him to be extremely knowledgeable, personable and patient as we searched for the perfect sofa for us. Austin led us to a great deal and offered his continued assistance through the process of ordering and delivery. His professionalism and friendly personality will ensure that we be become repeat customers.

Curtis was an amazing sales person who answered questions honestly and fairly and helped get us the best deal we could for the furniture and mattress we purchased. He was very personable and easy to talk to.

5/22 Our furniture arrived this weekend and is just what we wanted and it looks great in our space. We will be back next time we replace furniture- the whole team took such great care of us Austin was amazing And took great care of us. We were able to mix and match what we wanted and they were able to get us set up to get our furniture quickly. Great experience will shop here again. Drew was great too.

Have had nothing but problems since purchasing a sectional couch, ottoman and two end tables from this location. Working with Lana was a complete mess with horrible communication. I purchased these items back in Sept 22 and they were delivered in Dec 22. I had two end tables scheduled for return bc they did not fit and was never refunded back the $250+ for the end tables. It is now May and I still have yet to receive a resolution (refund) because no one ever answers the phone at this location . Will avoid this location in the future.

Daisy Arwine was amazing. She was so patient and helpful while we shopped for a new sectional and chairs. Highly recommend!

Curtis is the man! Treated us great and gave us a good deal! Go see him if you want to be treated amazing!

Was just window shopping to get ideas for my bedroom, and Austin was so professional and kind. Wasn’t pushy but was just genuinely helpful. Will definitely be coming back to see Austin to order the new bedroom set!

Such a great experience with Julia! She was extremely helpful and made the whole transaction seamless! Will be back for more in the future!

We had excellent service at this store. Kyle was extremely patient and polite, and listened to our needs carefully. He gave us all the information we needed to make our purchase. We couldn't be happier. Elizabeth at the store was also great to work with.

Jessica was an absolute pleasure. Made me feel comfortable in all of my choices! Will come back again just for her!

This store is seriously the best! Jessica was the most helpful employee I've probably ever run into while trying to pick out furniture! Give this woman a raise!

I friend had mentioned it Jessica Lynn gabriel

Jessica was very friendly and helpful! She's honest and knowledgeable, and I'll ask for her whenever I'm buying furniture!

Had An Awesome Experience With Jessica, She Had An Answer For Any Question I Had, Definitely Will Be Returning

Great store wonderful staff Jessica Gabriel was very nice and helped me Find what I was looking for.

Shopping for furniture is stressful until you come to Mason Ashley and talk to Jessica Gabriel, her charm and down to earth spirit eased the entire process and she was able to help me find exactly what I needed.

Josh was awesome!

Drew Halsey made the visit and transaction very smooth.

Nice stuff but over priced to me. Only went cause my son likes shopping there. Lady that helped us was nice though

Robin and Daisy went above and beyond. Delivery was even a week early. Very pleased with our experience and purchase.

Excellent service today from Austin at Deerfield/Mason OH location. Appreciate the time helping us with our order and getting each detail perfect.

Jessica was amazing. She made purchasing furniture easy. We are happy with purchase.

Jessica was a big help helping pick out furniture for my office!

Amazing service from Kyle!

Great experience. Nice clean store. We decided not to purchase due to sizing limitations. Joshua had amazing customer service & was very knowledgeable. He wasn’t the typical pushy salesman & made me feel very comfortable. I’ll be referring Joshua to all my friends.

Had a wonderful experience in store today I ended up not making a purchase today but The representative Joshua really sold me and I will be back and will tell a friend!

Josh Gunn was so kind, informative and helpful!

I want to thank Josh G so much he did a very good job with helping my & my fiancé find a living room set I appreciate him so much couldn’t have been any more fast and simple:)

Josh Gunn was great helping us out

Recently moving in the area I went there to shop and had great help from an employee who made my shopping easy appreciate the help Josh Gunn

Austin was absolutely amazing. He helped me find what I wanted and needed 😌. When I go back I will definitely only go to him.

I had a great experience at this location! Austin was personable and was able to make suggestions for what I was looking for. Thank you Austin for your help!

Austin was amazing! So personable and very helpful. Definitely recommend and ask for Austin to make everything run smoother!

My shopping experience was great I encountered a young man who was so polite friendly and made my shopping experience great thank you josh gunn

10/10 amazing service! Austin exactly what I needed for my daughter's room in no time, if you go here ask for him!

Came in to find some new furniture for my living room, was helped by an associate by the name of Austin who provided great customer service!

I was able to find everything that I needed, within a very reasonable time too, thanks to a lady named Jessica, she was extremely helpful and kind.

Absolutely amazing experience Jessica helped me find everything I needed, she was so nice and respectful. I'm excited for my new living room set to get here.

Had a very welcoming experience from Jessica she was so polite and helpful made it so much easier to get what I needed Will be doing more business in the future!

Jessica was very accommodating and helped me with everything I needed it was great.

Amazing service and attentive Staff. Jessica was super helpful and knowledgeable and was able to answer all my questions. I look forward to continuing shopping here and recommend anybody to ask for Jessica

Shopping for furniture has always been so time-consuming and a bit of a hassle. Not this time. Jessica showed me exactly the furniture I had pictured for my bedroom. She answered every question before I had a question. Without her assistance, this would have taken me much longer. Thank you for making this a fun and easy experience Jessica.

We recently purchased a sectional at the Mason Ashley Furniture store. We had a very pleasant experience. Our salesperson Robin Dunn was fantastic. She was very patient and helpful. We will definitely look there first in the future when we need more furniture.

Great customer service. They are friendly and helpful without being overbearing. I have purchased multiple items from them and would not hesitate to do so again!

our salesman kyle was SO gucci today. he did a really good job despite the several paper cuts he got today. he had so much rizz!

Robin Dunn was helpful and polite

Kyle was amazing! He helped with the best of his abilities. He answered every question we had. Thank you to everyone else that helped! They definitely work as a team!

Curtis was extremely helpful and knowledgeable. He made the experience super easy.

Jessica did a great job helping us with a kitchen island and seating. Very professional and friendly. Thanks!

I had stopped in to look for a couch for my new apartment and was helped by Austin Yauger. He was very friendly and helpful. Although I was not ready to purchase I’ll be sure to come back to this store!!

I stopped in looking for dinning room tables and found Austin Yauger to be most helpful! Was able to decide on the best one for our family!! Great customer service!!

My wife and I have been wanting a new mattress for YEARS. Lol. Austin helped us pick out THE PERFECT one, with not only a fantastic price, but with the Presidents day sale, it came with an electric adjustable bed frame too!! My wife and I LOVE our new bed and frame, and actually go to bed sooner to watch TV in there now, because of the adjustable frame. Lol. Austin was very helpful, kind and knew his product!!! I would definitely recommend Ashley's AND Austin to friends of ours looking for home furnishings!! THANK YOU SO MUCH!!!

Kyle did an amazing job helping us find the master bedroom and rugs to decor my dinning set/kitchen table. If you need help finding something without feeling pressure to buy talk to Kyle! He's the man!

Kyle and Lana were great. There was a miscommunication about the matress cover and pillow. I would suggest giving that in writing to the customer, so there is no misunderstanding.

Thank you Robin Dunn and staff for a wonderful experience! Really appreciate the attention to detail and great customer service. BRAVO ZULU!!

Our rep was awesome. Walked us through several options and found us something we really liked. Cannot speak for delivery process quite yet as it hasn't been delivered, but everything seems pretty straight forward. Not too sure what all the poor reviews are about, my experience here was great.

Curtis Fairbanks is a big reason I will be getting all of my future furniture at Ashley.

I had the best experience shopping for furniture at this store! I came in for a new recliner/love seat and ended up leaving with a new bed and the love seat I was looking for and well within my budget! I am looking forward to returning to get the remaining pieces I'm looking for to finish filling my home with the things I want and need! Austin and Drew were amazing! I highly recommend getting in touch with one of them to assist you with your needs!

Curtis Fairbanks was very helpful and treated us like family. He’s a great salesman and we will be back!😊

customer service was excellent, Robin was really helpful in suggesting and helping us find exactly what we needed!

We absolutely loved Julia and Daisy. We felt very welcomed as soon as we arrived. They were very helpful and walked us through everything while breaking down the final costs without any pressure. It is beautiful store and very clean with a great team.

Loved the customer service. Great collection.

Austin was a great salesman. He helped us with everything we wanted to look at. Knowledgeable, polite, helpful, kind. Definitely recommend going to Ashley!

Elizabeth was very good at helping me with some of the issues that I had with the delivery company.

We had an amazing experience here. Robin and Daisy went above and beyond helping us buy furniture for our first house. THANK YOU both!!!! We’ll be back again :)

Robin was great, very helpful. Furniture is a great value

The team at Ashley’s is amazing to work with.

Horrible experience in this store. Do not bring your children here. Mine were well behaved and still they were chastised. Extremely unfriendly and unhelpful sales ladies that acted like droids. They do not ask any questions, and when you describe what you are looking for, they show you the entire store, so no point in the whole process. All they care about is selling you a sofa that is in the store that day. They also said they could configure a sectional any way I chose, so when I explained to them the size and shape I wanted, they looked dumbfounded, and I pointed out that the sectional we were looking at could not be configured the way I had described. I then brought up a sectional on the Ashley website to illustrate what I was looking for. They said I could order it, and if I didn't like it, return it. Not interested in helping me any further. They followed up that said sectional was discontinued. Hmmm, it is available from numerous vendors with no shortage of supply indicated. I can see furniture sales going the way of car sales. Carvana, Sofana here we go! I will never go back in this store.

Curtis was so kind and helpful!! We were in and out of the store in about an hour with a lot of beautiful new pieces!

While my instore experience was wonderful-- great customer care with no pressure, the delivery of my bed has been a nightmare. I was given 2 two hour windows on a day the delivery team set up, with no shows all day. We were given the run around, " The truck is two blocks away. They are refueling now. The truck broke down." We had zero contact with the delivery team. Our bed is suppose to be in this week ( 4 days later than what was promised). We shall see.

Jessica is awesome and really helpful the manager Elizabeth was also really helpful!

Robin was very helpful and patient as we tried every sectional in the store. We ended up getting a great sofa at an excellent price.

Nice furniture selection and friendly staff!

Very nice, not pushy sales people. Austin was great!

Austin was great, we got exactly what we needed!

The sales associates were very helpful and I had a great experience with Elizabeth the General Manager. I will definitely be a repeat customer!

Great experience at the Mason store with Elizabeth!!

We had a great experience at Ashley this weekend. Robin was extremely helpful in getting us a new couch for our home! EDIT: updated because our couch was delivered and the barstools that we wanted and purchased at the same time somehow never got added to our account. Thankfully we were not charged, but now we will be buying the barstools from elsewhere.

Just look at their response… “we haven’t charged any restocking fee for damaged section” lol… I BOUGHT WHOLE SOFA NOT BY SECTIONS. Why I have to pay restocking fee if it came damaged. Lack of customer service. PLEASE READ ALL REVIEWS!!!AVOID this place! When I was shopping at store, everything was smooth and nice. But once my sofa delivered, that’s where nightmare starts. I discovered ripped fabric and frame of the sofa, called right away to store addressed my complaint and send pictures of damaged sofa. Never get response, called multiple times to customer care department, never answer phone calls nor emails. Have to take day off to get to the store so they can help me, after that they start taking some actions. Spoke with Cheyenne and her supervisor Dominica Davis with customer care department, told me that I contacted not within 3 days, so they can’t replace it but can repair it. You paying full price for refurbished sofa. I asked full refund, got denied. They charged me 15% restocking fee for returning their damaged (already) sofa. When I asked corporate contact Dominica told that she is top tier and I can’t go higher to address my complaint.

One of the worst customer service ever with Ashley. The manager by the name Drew was the one who i talked to and the response was “ because you didn’t buy your furniture from this location I can’t help you” Maaan really? At least as the manager you can direct what to do with such a situation. Really this how you help out the customer. needs to work on how to work with the customers. So mean, rude, disrespectful. Being mad with the customer who stopped you from playing on your phone while you are at work is not a right. Get your a”” to work while you are getting paid by Ashley Furniture Mr Manager!!!

Excellent service

Helpful Sales personnel. Julia is great to work with. And the prices are reasonable. The quality of products is very good. Nice selection.

We will NEVER order from Ashley again. Last year our bed frame broke while I was sitting down and feeding our brand new baby. Thank goodness I caught her. Since then we have been shipped the wrong piece or broken pieces for almost a year now! Nobody ever answers the phone and we haven’t gotten a solution yet. We have been to the store multiple times and nobody seems to care. We are still paying for a broken bed frame and waiting on an entire replacement footboard and rails with no updates for months. Also we STILL have the MULTIPLE broken and replacement parts that were sent to us. We just want a resolution even if that means getting our money back.

When I was there very professional customer service and got what I wanted.

They are awesome to work with! Great experience!

Decently priced but overall just lacked the sectional selection we were hoping for

Great selection with different fabrics, comfort level and overall features. Julia gave us time to try various sectionals while explaining the features and benefits. Overall a great experience with fantastic quality and price. We can't wait to have it delivered and to enjoy the comfort in our new apartment!!

Great sale staff! Austin was friendly and helpful. He took his time and made sure I was happy with the pieces I purchased. I look forward to shopping with Ashley in the future.

I must revise my 5 star review!! I have waited for 6-8 weeks to get an answer about my sofa that is pulling apart in two areas. They have not contacted me; as I have reached out to them many times. I would like a new sofa before the boards come through my fabric and hurt someone. They will not answer the phone or send an email with their intentions. Great sales help… extremely unsatisfactory after care…. Beware…. We love this store! Elizabeth is always so helpful and professional. You can tell she loves her job! Morgan went the extra mile to help us!

Julia was wonderful to work with! 10 out of 10! Can't wait for my couch and loveseat to deliver! They were beautiful and still comfy to sit in!

DO NOT!!! DO NOT BUY FROM THIS STORE. They pressured me into a credit card with them so I did, when the things I got got delivered they were broken (after waiting 4 months for it to be delivered) so they took everything back, after they took everything back I had a charge of $1500 on my credit record. THEY DID NOT TAKE IT OFF MY CREDIT LINE!! And they’re telling me I have to pay it off!!!!!!! IF I COULD GIVE THIS STORE No stars I would. Customer service is horrible, they do not help you and it takes a long time to get ahold of someone. I seriously do not recommend this store

Great service and good selection.

If I could give 0 stars I would. I found a table and chairs online and went in the store to buy it. It was over $300 more in the store, I assume everything is priced much higher in the store, so make sure you do your research before you buy anything. They did give me what the Ashley site said. When I bought the table I paid extra for the "white glove service" and I was told that they would deliver my table and move my current table somewhere else in my house as part of that service. When they finally delivered the table (they delayed the date I was given) the delivery men refused to touch my current table. Luckily my husband could move it to our basement. But the service they sold me for $200 wasn't the service they performed. I attempted calling the store for over 2 hours and their prompts just kept telling me to go online and look at the website or talk to an agent. I talked to the live agents a few times but their only answer was to call the store, so I kept running in circles. I finally got through to someone and her best answer was to call the store. I just wanted to talk to someone so I asked for her supervisor and she refused but called the store a few times for me until someone picked up. At this point I am at 2 hours trying to talk to someone, so I will admit I was annoyed. A man answered and I told him I was upset that I paid for a service that I was not given and that it took so long for me to talk to someone. I made an exasperated comment about their service I probably shouldn't have. The male employee on the phone got very angry, yelled at me then hung up on me. Sick of getting the run around on the phone and then getting abruptly hung up on, I went to the store and a nice associate listened and was going to help me. She explained that they are not able to move the furniture in the house, but they would probably help me because I was told something different by a new employee. Then the assistant manager came over and it was the same man who hung up on the phone 30 minutes prior. I told him he is very unprofessional. He didn't care and talked down to me and made it clear he would not help me. He made me feel terrible. He told me that he looked up my order history (not sure what that has to do with anything). I was sitting at first and he stood over me, I think trying to intimate me (In contrast the first employee I talked to sat with me and talked at my level). I don't know why he was given the assistant manager position because he is terrible with customers. I would not recommend going to Ashley furniture in Mason, Ohio and definitely don't talk to the assistant manager. He will make you feel terrible and won't help you. UPDATE! Still have not heard back from the store even though they said someone from the store would contact me. This place has the WORST Customer Service!

My shopping experience here was perfectly fine but ever since my furniture has been delivered it has been a nightmare. My couch was delivered on time but the delivery drivers dropped it off without waiting for me to open and inspect it. When I did I discovered a rip in the arm of the couch. I immediately called for a replacement and was told someone needed to come out to inspect it. That took 3 weeks. That confirmed what was clear from the pictures, it was ripped. I explained I wanted a replacement and they said they couldn't do that but could repair the arm. I was extremely dissatisfied with accepting a refurbished couch when I paid for a brand new one so I was offered a 10% discount. They shipped me the fabric and said a repair person would call to schedule my appointment. My appointment was scheduled for May then cancelled 2 days prior and unable to be rescheduled until June. When they finally arrived to fix the arm they found the wrong fabric had been shipped to my house and could not replace it. 3 weeks later I finally receive the correct fabric and am waiting for the service company to call as they said they would. Today, another two weeks later, I call the service company and they have still not received the work order from Morris. After sitting on hold for 30 minutes they have finally submitted the work order but as I sit here 5 months later on my brand new yet damaged couch. I am beyond disappointed in their service and strongly encourage people to reconsider before shopping here. There are much better companies with quality furniture AND customer care.

Great experience. Went to buy a couch and the salesperson, Morgan, was extremely helpful. He was very knowledgable about the pros and cons of the couches and was not pushy. He also worked to make sure that we were getting the best price and that we got all of the possible discounts. Decided to buy from this store because the couches were much better value than the other stores we looked at, and also because Morgan was able to make the experience so pleasant. I will definitely ask to speak with him again the next time I make a furniture purchase.

Good looking furniture but the sales people are a little pushy and management team lacks knowledge about how to get extra parts needed for ordered furniture that was not received when delivered. (still waiting 3 months for parts).

I do not recommend this shop, customer service is disgusting. the supervisor doesn't deserve his place. ordered for the amount of 12K 3 months ago and they told me that they would deliver it within 2 months, and today they said that I had to wait a year. canceled all orders

Worst place I’ve ever ordered from. Ordered a couch at the beginning of April and was told I would have it in may. Now when I call (after waiting 30 minutes on hold) I’m told I won’t receive it until late July. I will never shop with them again.

We had a great experience at Ashley Furniture in Deerfield/Mason. Morgan helped us find exactly what we were looking for. We will definitely shop at Ashley again and ask for Morgan.

We ordered a couch and one of the pieces did not fit into our apartment. I spent 3 hours+ talking on the phone with the general manager about a solution that would work. We ended up returning the 1 piece that did not fit and ordered a different piece. I just called in to check on the status of that piece and they are saying they cannot find an order for it. Absolutely ridiculous considering the general manager was the one who placed the order. They were supposed to call me back about this and i have not received a call and you cannot even call the store directly you have to go through a main number first. Terrible, terrible business. We will not be using them in the future.

Tom Carns went above and beyond to help me.

Worst of the worst. Numerous occasions I’ve been told I would receive a call back and have yet. My order was placed over a year ago and I waited a significant amount of time to receive my couch. It arrived with a giant hole in the back of it and a broken frame in multiple spots. The delivery company broken my custom sized screen door and offered me $125 and put a hole in my siding. I never received the $125 or the new couch or replacement credit I was promised. 1 year later. I’ve made numerous attempts to communicate with the store directly by going in. Each time they tell me they will take care of it and then nobody calls me back. Eric and Paris. Both promised and both failed to follow through.

Cory was great, pricing was surprisingly good.

I placed an online order for Belcampo sofa on 25th Nov 2021 as part of my "Thanks giving" shopping and it is still not delivery yet after 3 months of wait. Delivery date was showing 4th March 2022 and now we got an automated call saying it's getting delayed and new estimated time will be given by end of March. Such fraud! I thought Ashely maintains some standards but not at all. To reach customer service it takes hours of waiting on call. Chat service is pathetic. If they have supply chain issues, why take so many orders? By confirming my booking on 25th Nov they ended my Thanks giving shopping. Had they told that its going to take forever i would have ordered from overstock or some other company who is prompt at delivery. Now i can't cancel (as there is a restocking fee of 15%) nor order elsewhere as i am not going to get Thanks giving deals. Will never shop with Ashely again! For now, i will keep praying that my existing order gets delivered some day. Last thing i want to hear is "We are unable to process your order and will give you full refund" after all the wait.

Ordered a couch, love seat and chair from them. They were delivered November 17, about a month after we ordered them. Went back to order end tables and came across a tv stand I could use to hold some of my plants. No delivery date was given for either item. Decided we didn’t need the end tables so canceled those. Kept checking to see if ANY delivery date, no matter how far out was listed but nothing for the tv stand. My husband suggested we try a different store in our area. Found a fantastic tv stand that was 7 inches longer and very different from anything we had seen anywhere! I had always planned to pay cash for what we bought at Ashley but were pressured into opening a credit card instead. With the other company they brought up financing but when I said I really didn’t want to, I was offered a cash price. That helped make the sale. We were told it was in stock and would be delivered the following Wednesday. We went back to cancel the tv stand and the salesman at one point made a comment about how they told us it was in stock but when it was supposed to be we would be told it wouldn’t be. Well….. I ordered it on Saturday and it was delivered on Wednesday at the top end of the time frame we were given!!!

Great day

Over priced and not quality. No purchase

The sales people circle you like vultures. Anything you ask about isn't available for months.

Prompt to get someone to help me. Tom Carns at store 34, was very helpful although I was just looking. I value excellent service even if I did not buy anything.

Outstanding customer service on our new furniture

Horrible customer service experience. 1 hour on hold and still unable to reach a representative in regards to an issue with furniture I bought less than 8 months ago.

Ashley furniture is by far the worst place to get furniture right now. They lie and tell you “estimated” deliveries that only get pushed back every two weeks. Management then states that it is a supply chain issue when I was able to get furniture elsewhere in less than 48 hours. They also only let you return items within 3 days, or you consequently pay a 15% restocking fee. I also received delivery of a bed frame which did not come with the right parts and is now just sitting in my bedroom. They’re customer service line takes hours before getting ahold of anyone. I strongly recommend to literally anyone, to shop elsewhere and do not waste your money on this poor excuse of a company.

Honored what they said. Taking weeks for delivery but in this day and age understandable.

They specialize in things for the home

Wonderful staff... polite, allowed us to browse on our own, made themselves available. Not pushy at all. Knew their store and their stock. Had ability to give almost immediate feedback about pricing and availability. Have some really great items at a variety of price points.

I like the show room presentation and appreciate that staff is readily available to assist but not high pressure on the sale

This place is expensive for low quality furniture. I've heard many horror stories about this place, and thankfully have not purchased from here. I came in to check out sectionals, but they were far too expensive and did not seem to be very high quality. I ended up purchasing from value city, got a great deal on very nice furniture, and I'm very happy with them.

The sales associate Daisy was very helpful. Unfortunately due to Covid the wait for the furniture is very long but not the fault of the store.

Katie was there to assist and answer questions through my furniture selection process. She went above and beyond to help me get what I needed.

We ordered in November of 2020 and still haven't received our items. We have to call every month and ask and are told next month and it still hasn't come. I want my money back and was told that can't happen. I will never purchase from Ashley again. Don't by from them. 45 min on hold waiting for customer service only to be told they can't help us. Buyer be ware. Contacting the BBB next.

We had a very bad experience with Ashley HomeStore this summer. We ordered a dresser in June, and we knew there might be delays due to COVID, so we specifically asked our sales person (Julia) about it. She assured us that Ashley was nationwide and there would be no delays. She promised us we'd have our furniture by the end of July. Predictably, July came and went with no update. It took 40 minutes on hold to reach someone in customer service. When we did reach someone, we were told that our estimated delivery date was in November. When we followed up with our sales person, she completely changed her tune, and said that everything was delayed due to COVID. We felt like she lied to us to make the sale. After looking at other local furniture stores, we canceled our order and bought elsewhere. The sales manager was very helpful and validated our frustrations when we went in to cancel the order. The general manager has since reached out to apologize and offer a discount. Overall recommendation: Shop local; we learned that smaller furniture stores keep their inventory in stock.

I had a really great experience working with Dan the manager from your Mason, Ohio store. I was having an issue with my table and he followed up with me everyday until he could find a resolution for me. He is super organized, friendly and understanding. He also has a lot of knowledge about the furniture you sell. I have not had great customer service like that anywhere else. Clearly this guy needs to be managing all your stores because I spoke to a number of other employees at the store, over the phone, through your customer service line and your warranty company. Some were managers, some were not. I was mostly denied any help with anyone else. All were terrible experiences. There needs to be some changes made to your customer service line. They are not friendly, helpful or understanding. You should never be denied to speak to a manager if the employee you spoke to is unwilling to help or work with you on a resolution. Dan is the only reason I will be a future customer and quite honestly would only buy all my furniture from him. You’ve got a great employee there, don’t lose him!

The furniture is nice but support is non existent if you come across any issues.

I hate to say negative things about a store during Coronavirus, but this needs to be said about Ashley Homestore! I recently purchased a new loft bed for my preschooler to help get him excited about school. Two weeks later, and two assembly teams later, it still sits unusable in his room due to missing parts. The delivery teams accept no responsibility. Our salesperson, Eric, has washed his hands of the mess, and you can't get hold of customer care without an hour or more wait! Not sure how this will play out, but please be careful buying from this company!

Katie did a great job assisting me.

I don't like leaving negative reviews and I understand that COVID is causing delays but I've called Customer Service multiple times to inquire about a couch that I bought 4 months ago with changing or non-existent delivery dates and have not been able to get a hold of any one at this store. At first I called the number listed on the delivery site but I was informed that questions are only for web orders and not in-store purchases. They forwarded me to the store where I was put on hold for half an hour followed by silence (no prompts at all) then a recording telling me the voicemail had been recorded. I've called the store directly a few more times and each time I'm placed on hold and then a busy signal after the automated line said that I'm connecting with a Customer Care Specialist. At this point I've seen the same couch for a fraction of the price at other retailers and I'm half tempted to just cancel this order but I wouldn't even be able to do that because I can't get a hold of anyone.

We have brought most of our home furniture from ashley, knowing that we will get them nor always when promised but within 10-15 days. This time we made the mistake of going to mason location, we brought 2 recliners love seat for home theater - with COVID impact we were told the earliest delivery will be in May end. We understood and agreed. Not sure what happens since we are still waiting for the furniture we ordered in February - first it was May then it was June then without any communication it was July and now the July date of 7/19 has come and past and guess what not recliners. I would like to understand why did the store sale furniture that they have no intention of delivering. I will not recommend the mason location to anyone. It is upsetting that my money is now tied up and false promises don’t help.

My experience was with Nathan Jeter and Joshua Thorpe. Do NOT give your business to this store. In March of last year, my wife and I ordered a new bed set. Ashley furniture outsources their delivery service to a company who uses extremely sketchy people who proceeded to break the bed set twice when they were hired to deliver and install. Both times I had to coordinate with Ashley furniture in Mason- through Mr. Jeter and both times I was treated horribly. No calls back, zero effort to rectify the situation. Mr. Jeter even laughed at me when I asked if the Company they outsource through could expedite the order. The second and third time I had the bed set delivered, both times the sliding drawers were broken. The company they outsource for repairs- “SAW Enterprises” out of South Carolina- did not have the tools and or parts to fix the drawers. I have taken a total of TWELVE half- days off from work to get a bedroom set in working order delivered to my house. I am sitting here on the 12th day for the drawers to be fixed and the repair company just called to change their timeframe from 10 AM to 2 PM to now 2 PM to 4:30 PM, effectively now ruining my whole day. Mr. Jeter was rude and unprofessional. I believe he is the sales manager. Mr Thorpe, his boss, was decent enough, but did very little to help. Furniture is in my family. My grandfather owned a furniture business and I hold the profession to a high esteem. I say this with conviction, please take your business elsewhere. Anywhere. They have shown Time and time again that they do not care about their customers. Joshua tried to make me feel better about me having to wait another month for a new repair and he said and I quote “ well, at least you aren’t sleeping on the floor now.” I have never had a worse experience with any company than I had with them.