Ashley Store Mayfield Heights, OH

Fabulous service and selection. Highly recommend

I had a good experience in Ashely. All the staff were nice.

Our sales person Quincy was wonderful. He greeted us right when we entered the store. He was very courteous and helpful. He mentioned that there was a VIP special deal going on. He helped us to find the right furniture and gave us a real good deal to buy the office desk and a chest a drawer. We highly recommend Quincy at Ashley Furniture, Mayfield Height, Ohio.

Brycen was excellent and very helpful!!

Excellent help...thank you

Thank you for being so helping to me today. I appreciated your thoughtfulness and patients.

Visited Ashley furniture store in Mayfield Heights to shop for living room furniture. Met Issac who was very knowledgeable, helpful, and courteous. With his help I found the furniture I was seeking and at a reasonable price. I will return to Ashley first when looking for furniture in the future. It turned out to be a very wonderful and fulfilling experience. Thank you Ashley!

They sales rep Alicia was so friendly and knowledgeable. We were able to purchase the living room set and insurance in great time. This location has a great selection and we will be returning to purchase more items in the future.

The customer service I received from Alicia was Excellent 😊I found a nice quality sofa within my budget and received a discount on my delivery and a free gift. You can't beat that!! I hadn't purchased furniture in a while these finance companies terms are outrageous if you don't pay off the item in 90 days there going to literally charge the consumer 2x wich is also outrageous be warned when dealing with Synchrony finance company you can only use the credit account at the store where you opened it they advertise as if you can use it at any furniture store that except their card. Ashley is a private label so even if you have an account with Synchrony you have to reapply at their locations inwich Synchrony will deny you because you already have a account with them in speaking with a customer service agent from that company she admitted they don't tell the customers this and they should.

I recently purchased new furniture from Ashley and had the absolute pleasure of working with Charles. From the very beginning , he was very helpful and patient with my questions. He took the time to understand my needs and preferences, offering valuable advice and suggestions based on his knowledge of the products. The entire experience was fantastic, and I couldn’t be happier with my new furniture. Thanks to Charles, I feel confident in my purchase and would highly recommend Charles to anyone looking to purchase quality furniture and exceptional service.

I very much enjoyed my visit, starting with a beautiful greeting & and smiling by Bryson. He enthusiastically described features & flexibility of the chairs I liked. Definitely appreciated the professionalism!

Came away with a beautiful bedroom set and mattress. Excellent customer service experience and made a friend.

First I want to start of with the large greeting we had from Mr.Charles . He provided Wonderful service and very patient with our discussion.very helpful and knowledgeable with the our purchase. We thank you so much Charles and Matthew aka r as in Nancy 😂

Isaac was very helpful in helping us choose the perfect mattress and adjustable base. He was professional, patient, and transparent.

Matt Adler was wonderful to work with. Patient and helpful!

Danielle is AMAZING. I met her weeks ago at the Mentor location and we just clicked. She was friendly and customer service centered. She made my shopping experience fun and stress free. She is definitely an asset to Ashley furniture. I would definitely recommend Danielle to all my friends and family. Danielle is THE BEST

Charles was very helpful I love shopping at Ashley

Bryce was excellent in providing what I needed! Hope my delivery experience is the same.

Matt is the best salesman hand down

Verygood Business

Very Friendly and Knowledgeable Staff . We found everything we were looking for to update our Living room . Prices are Comparable to other furniture stores . They also were able to price match a piece that we found cheaper somewhere else .

Christian my salesperson was so very helpful.

My salesperson was Allison in your Mayfield Hts. Store. I wish you had more stars.... she was professional, polite, and in tune with my design I was moving towards.... and the patience of Job. Started off just looking at a sofa, once I included here in my livingroom design, found the perfect tables set, and 2 floor vases. This younglady is a gem! Sharon Wells

I am trying to reach Ashley for a while, and the phone number is not working.

Brycen was great! Loved how he greeted us when we first walked in. As a matter of fact, the whole staff was fantastic, from the Manager to the Team. I will be back😊

Great deal on a beautiful lamp. Assisted by Allison who was absolutely amazing! Will definitely be coming back soon!!

Alisha is Awesome I'm very Satisfied, Thank You 🥰

Great experience

Allison at the Mayfield store was beyond helpful and far from "pushy". Very professional in helping us find exactly what we were looking for. Would definitely recommend.

We had a very good experience from the time walked in the door until we completed our purchase. Alicia was really good to work with. We will go back when we are looking for more furniture.

The young man who helped me was excellent very professional and friendly I will be back

Quincy was very helpful, thorough and informative.

Quincy was very knowledgable and easy to work with! We will definitely be back

Dion was outstanding. No pushy sales. Fair priced, nice selections, great service. We’d do business with Ashley again and we’d recommend them. Much better that the other places we looked at

Matt the manager was a big help, great representative

Very nice employees, polite and sincere in helping. Thank you very much ☺️ to you

Alot of great furniture....excellent and friendly experience!!

Isaac was my salesman, very professional understanding to my needs. I loved the experience.

Charles was great to work with on our purchase! I highly recommend him!

Danielle and Alicia are great! They gave us an awesome price on furniture and found the color we wanted! Can’t wait until it’s delivered ! Keep up the great teamwork ladies

We have an Ashely's much closer to home, but we happened to be out running errands and popped into this location. Allison Sponseller greeted us at the entrance with such a welcoming smile. We had already done a bit of sofa/loveseat shopping, so we knew what we wanted to see...again. Allison was so helpful. Sat with us for a bit in the seating area, shared her experience with the product, laughed about life, walked us through financing options, and when we decided to move forward set up delivery and made the paperwork process so easy. But let me additionally say, this girl goes above and beyond because, I got home and had doubts about the color I chose. I reached out and inquired if I could bring home a throw pillow of each to see it in my space. She called the store closet to me, had it arranged, and the sales folks at that location knew exactly what I needed when I arrived. Thank goodness too because I ultimately went to an alternative color than what I had already order. I let Allison know, and she took care of everything. We have a couple weeks before delivery, but let me tell you, I would go back to Allison time and time again for her assistance. No pressure, no creepy sales guy, just a really smart and kind human trying to help out her customers. I'd give 6 stars if I could.

Great customer service and very knowledgeable of the product

Easy to find what we wanted, low pressure sales and knowledgeable staff willing to work with us.

Unbelievably great customer service. No one pressured me to buy.

The sales person Charles was very helpful

Danielle was attentive and extremely helpful in helping up plan to logistics of our new sectional. We left with dimensions of sectional to make sure it fit correctly in our space. Great mix of friendly and professional.

Matthew is fantastic 🤩

Excellent salesman

I'd like to start off by saying my wife and I had a pleasant experience with the salesperson Alicia. She helped us pick out the dining room set that we wanted. Other than the sale experience everything else with this company has been a complete nightmare. It started off with our original delivery date being pushed back twice in which case we have to wait around 2 and 1/2 months for the delivery to come to our house. Once we finally did get the delivery scheduled there was a mishap with their scheduling service which made the delivery date and time very difficult for my wife and I to be home. Once that delivery was made we found out that they delivered the incorrect chairs which added another 3 weeks for us to wait for them to deliver the correct chairs. Finally we had the delivery date scheduled for the correct chairs to only find out when the delivery guy showed up they didn't have the correct chairs because they had delivered them to the previous stop. Granted they went back to the previous stop and grabbed the correct chairs and brought them to our home so I'm not going to blame the delivery guys for anything. All in all this was a very unpleasant experience with a multi-billion dollar company which should operate above reproach having the type of finances that they have. I will not recommend this company to my friends or family.

Allison was very friendly and knowledgeable. I love how she was able to break things down and give me the best for my buck. I will ship here again

Person I deal with was very nice and pleasant and patient.I will be glad to have her again for my sale person. Thanks You!

A good selection at a fair price. The staff were friendly knowledgeable, and helpful. I appreciate the space the staff gave us while we browsed versus other stores that follow you around.

I was looking for fabric recliner sofa and loveseat and was pleased with the selections. Issac provided great service for me. He was not pushy or clingy but provided general informational and answered specific questions. He also provided resources to conclude the sale. Prices and quality are good.

Dion was very kind and helpful in finding a substitute product for one I bought previously but is now discontinued. He was persistent in looking and worked with me to find the best product. I would definitely ask for him in my future shopping at Ashley Furniture.

I visited last week to take a look at chaise sofas for my new apartment. Though I did not have an exact design in mind, Lizzie was very helpful in narrowing down the list of options! After reviewing a few pieces, she managed to find something that was not in the showroom, but fit my preferences perfectly! I will be looking forward to recieving the sofa in a couple weeks. For the variety of choices, and especially the customer service, I would highly recommend buying from this store!

Charles was an amazing help from the time we walked in the store. He greeted us gave us a brief description of where everything was at and allowed us to browse. I loved that he wasn’t pushy and checked on us and answered any questions we had. Myself and my friend ended up purchasing couches just the way we wanted. Thanks to Charles and all his help we left very satisfied with our purchases.

Matt Adler provided exceptional service. He took the time to listen to my vision… he heard me. He was not pushy at all. Thanks for the great experience!!

Allison my sales associate was totally professional! Listened to our needs and found what we needed. Within minutes we bought what we needed and new she was a true professional. Will go back to Ashley Furniture for our next purchase. The prices were very fair!

The customer service was exceptional! The staff was very nice and knowledgeable would impress me is that Danielle wanted to make me veryhappy!

Quincy was terrific. I wanted a mattress and he did a great job showing us the category and pricing we wanted to see. No hard sale just good service.

The salesperson was very helpful. Searched the store to find my item and gave advice from personal experience about what products would be best based on my needs.

I had an amazing experience shopping at Mayfield heights Ashley Furniture's yesterday! Allison S, who assisted me, was incredibly patient and knowledgeable. She took the time to answer all my questions and explained everything thoroughly, making the entire process smooth and stress-free. I truly appreciated her guidance throughout my purchase, and I’m extremely happy with my new furniture. Highly recommend both the store and Allison for anyone looking to make a purchase!

Great service Allison was our sales person did a wonderful job very helpful had what I wanted I will shop there next time I need furniture. Highly recommend. Judi Larabee

I had a wonderful experience from start to finish. Danielle was my sales lady and did a phenomenal job with answering my questions. Keeping me updated along the way and I really appreciated her help. Go check her out at mayfield

The workers in this store are so kind. Especially Allison. She was the best. Prices are reasonable as well!

Their hours are not accurate. They close at 6 not 7 on Sundays. It’s very frustrating especially if you drive out of your way to the to the store, you can do better!

We were looking for certain style throw pillows, we went to several different stores with no luck, then we remembered about Ashley, within minutes we had four different choices very close to what we were looking for and made our purchase!

Allison was great very informative and let us browse without a lot of questions or interruptions..Great service all the way around

Wonderful place to get furniture there are many verities to choose from. The associates were very helpful and knowledgeable of everything. Great prices I was amazed with the discounts!

Great service and support

We had a great sales experience. Our salesman Matt A was great to work with. Highly recommend him!

I’d like to thank Matthew Adler for helping me out with the exact pieces I was looking for. Very professional and helpful throughout the process. Ashley Furniture definitely has a great representative.✊🏾

Excellent service and pricing for my purchase. Friendly and knowledgeable about product.

Excellent customer service ever time we visit. Thank you Dion and Alicia for striving to exceed customers expectations

We found a perfect modular sectional couch that we were able to how many of each piece we wanted. The seats are nice and deep, every bit of the couch is removable and washable, which is perfect for the kids. Charles was very patient and helpful, and got us a great deal on what we were looking for.

Great service from Isaac. We’ll definitely be back!

I was assisted by Danielle once again! I bought a recliner with her in Mentor, and God blessed me with the chance to be assisted by her again in MAYFIELD! I am so grateful for Danielle making it into the furniture industry. She is one of the most helpful people I've ever met in my LIFE! She deserves a special spot in heaven. But, I hope thats not anytime soon because I need her for my furniture buying addiction 😉 Love ya Danielle!

Great salesman named Dion helped me choice the right dinning room table for us. They were not pushy and were able to meet pricing and delivery needs. I would shop here again.

It was nice to walk in and be greeted by Alicia she very helpful and knew the merchandise

Isaac was amazing! He helped us pick out new mattresses and a new couch! We will be back to pick out new dining soon!

Everything went well, Allison was very nice sales person, not pushy or in a hurry. Got what we wanted and on comfortable payable terms. Definitely will go back when looking for other furniture ☺️

Isaac was very helpful and professional

Ashley furniture has eye dropping pieces, and the prices are affordable. I bought a sofa, I was in and out of there in less than 20 minutes, I will definitely be back.

I was expecting to either be greeted by a disinterested sales person or one who was going to be my shadow not allowing me to think as I shopped. I was greeted, welcomed and offered assistance as soon as walked through the door by Alicia. She was smiling and engaging. As a result I felt at ease. I appreciated the direction to what I was looking for. She said she would check with me later. I liked being left alone to browse without being pestered. She did check in to see if I had any questions. By that time I did and made my purchase. I’m rating five stars because I had a pleasant shopping experience.

Allison was very helpful, she provided information for items that we are now interested in buying in the future. She showed us tables until we found the perfect set.

Dion at Ashley is amazing. He's my furniture guy.

My salesperson was Danielle. She explained the details about the furniture and provided payment options. I explained I was purchasing a home and would return to place the order. We kept in touch regarding when I would return to place the order, placed the order with Danielle’s assistance and received notification two days later what day and time to expect my delivery! Danielle was so amazing during this process and extremely knowledgeable about the product. Whenever I am in need of more furniture I will not hesitate to ask for Danielle.

It was great working with Allison! She was very patient, helpful and informative.

It was a really nice experience. The manager and Matt were helpful.

So get this, queen bed set, a dresser with no mirror, two night stands and the mattress... $4500 plus $1500 interest if you don't put down 25%. Man, I didn't know I were buying gold from this place. Look, the tree in my backyard grows pine cones, not money, I promise. This is insanity. No, thanks, I don't want your debt filled cardboards.

Matt Adler was a great help to us finding an adjustable bed!

Issac was very knowledgeable and courtesy! I will recommend him to anyone who goes to Ashley Furniture Store! I am looking forward to seeing him again in the near future!

It was a great experience. It was my first time here. Real nice door and I was able to purchase the bed. I was looking for. The salesman Quincy, what's fantastic?

We were treated very well by our sales representative at Ashley’s.

Matthew met me at the door and introduced himself. i had the freedom to look around and find what I wanted and Matthew was ready to help me finish and purchase what I needed along with answering any question I had.

I had an amazing experience shopping at Ashley Store in Mayfield Heights, all thanks to Lizzy. From the moment I walked in, she was attentive, friendly, and incredibly knowledgeable about the products. I left the store feeling confident in my decision and appreciated the excellent service I received. I highly recommend Lizzy if you’re looking for someone who is professional, courteous, and truly cares about providing a great customer experience.

Quincy was fantastic

Very courteous n helpful good deals

Dion was very helpful in narrowing down our choice . No pressure put on us and it was a great experience !!

Loved the selection and atmosphere. Great pieces for reasonable prices. My associate Matt was also phenomenal, no pressure, answered all questions, and found every option possible for us to choose from.

Jack was very helpful. Listened to my needs. Found a perfect fit.

After visiting a few other local furniture stores we found exactly what we were looking for at Ashley! Prices were good/comparable and quality seems excellent. Allison who worked with us in Mayfield Heights was professional, knowledgeable, not pushy (like at other stores), and made the buying process a breeze. Quite the sales woman. Looking forward to enjoying our purchase upon delivery!

Alicia was very helpful in helping me identifying the furniture I need.

What a great shopping experience. I saw what I wanted, I contacted a sales person who helped me complete the sale online. In less than an hour!

Dion is very professional and he provided excellent customer service!

Excellent product knowledge and very helpful sales staff. Jack, in particular, was very helpful in identifying an appropriate recliner for an elderly person who could not come to the store himself. Very pleased with the entire experience.

Alicia was a great sales rep and was the difference between us making the purchase. All the staff was very nice especially to my kids.

Great experience buying there. In particular, Danielle was amazing to work with! She took a lot of time helping my wife and I to finalize our choices and getting us great deals. She even stayed after closing to help us finalize our purchase the day we decided to go through with it.

Isaac was very helpful and patient during my experience. He helped me find the perfect pieces for my home and made the process seamless!

Dion is amazing. Great to work with and cares very much for the customers. If you go to Ashley, ask for Dion

The sales associates very patient, not rush, courteous very respectful, gentle upfront, not no pressure. Just tell you like it is and explain, and even demonstrate by sitting down on it touch it feel it and help you with your colors and designs. Very nice. I would recommend them to anyone I’m happy with them.

Dion helped us to chose the couch needed

Danielle went above and beyond to help us in our decision on the chairs for our table, going into the showroom on her day off to take photos and answering numerous text messages.We will definitely be back to see her in the future as we furnish our new house.

Jerry provide guidance in finding what e were looking including an order for a chair in the desired color. A 10 minute delay due to a credit card glitch.

Great place great people.

Transaction was smooth and very fast. Able to get almost $300 discount because of the blackfriday VIP sale!

I’ve been doing a remodel in my living room since March of this year. I’ve been to EVERY furniture store many times over since March, including Ashley. When I walked into Ashley a little over a week ago, I was extremely exhausted and sooooo ready for this search to be over! That day, I walked in needing a coffee table and end table. I absolutely loathe being bombarded at the door the moment I walk in the door. However, that day I walked into Ashley, I was greeted by Lizzie. She simply let me know that I was seen and then she walked away and gave me the space I needed to browse. After looking around the store I approached her for further assistance and the rest is history! She was willing to work with me on pricing, and I was FINALLY able to put a period on this task! Whew! Thank you Lizzie!

It was a pleasure buying my furniture from here. Danielle was amazing at helping us pick out a sectional that worked well for my family.

Isaac and the staff Ashley's were very knowledgeable and helpful in getting me the furniture I was looking for. And the Black Friday price was on point. Thank you, I appreciate!

I was greated immediately from a friendly and knowledgeable salesman Jack. He was very helpful. I'm glad I had stopped in to investigate a new rocker/recliner.

Spent a few hours there today buying multiple pieces. Alicia was very helpful and patient with me as I changed my mind many times! I already have a sectional which I bought 6 years ago from Ashley Furniture and it looks as good as the day I bought it. I highly recommend Ashley furniture for great quality furniture at great prices!

I had a great experience with Allison at Ashley. She was knowledgeable and helpful yet not overbearing. We ended up with a great purchase we are really excited about!

It was good. Charles was helpful. Not pushy and willing to give me the time that I wanted to decide.

Quincy was a pleasure to work with at Ashley furniture. He was very knowledgeable about the products and for the things he did not know he would get a quick answer from a manager. He was patient and kind. Great working with Quincy!

Isaac was very professional and friendly. Our transaction went very smooth.

Excellent shopping experience. Charles treated us first rate and addressed our immediate needs when our regular person was not in.

There was confusion over pricing but the manager gave us the deal we found advertised.

Allison very professional, funny, and made this experience memorable! Thank you so much for your good customer service!

I was in and out….good service and people were friendly.

We are so happy with our experience at Ashley. Our sales person Alicia was amazing!! She helped us find exactly what we were looking for in no time. She walked us through the purchasing process and let us know she was available any time if we had any questions. Highly recommend Alicia to help find all you furniture needs. We will be back soon for a new bedroom set!

Not a bad business, salesperson Daniele and the mgr were great in the sale of my bed, and Daniele was great in trying to help me resolve my issue. The company used for the delivery was super. Should I buy from them again, I will request they use the same delivery company.

Ashley is the best Matthew best salesperson!!!!

What a great experience! Alicia was helpful, knowledgeable, listened to our differing family opinions and made suggestions that worked for everyone! She made everything so easy and we love what we bought. Highly recommend Ashley Furniture and Alicia! Thank you!!

Jack was very courteous and accommodating.

I recently purchased a Beauty Rest mattress at this store. I’d like to thank Charles, my sales rep, who was very helpful to me in making my choice. Plus he was knowledgeable and friendly.

As a repeat customer of Ashley Furniture. I'm very pleased with my Salesman, Dion Hicks he's professional, knowledgeable and very helpful in the sale of my purchase. I'm very pleased with past and current purchases. Mildred Peebles

Great customer service. Danelle was excellent to work with.

Always a pleasure experience when visiting Ashley furniture. Alicia was very helpful and friendly!

Dion was very helpful and knowledgeable!

Matt was great! His patience was much appreciated!

Greeting upon entering store by a sakes representative...Danielle was very professional, friendly, helpful, she showed us what we were looking for, explain the bedroom set, the perfect mattress for this set. She worked her magic on sale for us, explain the delivery and set up, we were even given the date we wanted for delivery, very satisfied.

Great experience, great team. Everyone was so kind especially Matt. He gave us space to browse, but was ready to help whenever we needed. Great guy, give him a raise! Great prices too. I'd come back again.

Had what I wanted. Good selection of beds at a reasonable price

Ashley has a lot of really nice furniture. My salesman Matthew Adler was great. No pressure to buy helped when I had questions . Excited to get my new chair !

Danielle & Allison were excellent in providing customer service.

Knowledgable and friendly service.

We love Ashley furniture! We always find what we are looking for! Matthew A is very outgoing, energetic and helpful!

Our salesman Matthew was great, and super helpful

Alicia was very helpful and great to work with!

Charles helped my husband and me find a new mattress and set us up with a great bundle. We spent a good amount of time testing each mattress, we didn’t feel pressured or rushed.

Everything was great

Alison is by far thy best! I've bought from her multiple times. She is very fair and caring she goes above and beyond to make her customers happy. Also the whole store as a whole is very nice and all the employees are fun and welcoming! I buy all my furniture from there.

Extremely pleased with attention and assistance we received from Charles W. For our new purchase! Products are good value.

I immediately connected with Daniella. She was straightforward and not one bit pushy. I'm excited with my purchase.

Charles was super friendly and down to earth. Couldn't have asked for a better salesperson to help us find a new couch!

Ms Allison was Great very easy to work with Great experience

Matthew Adler was extremely professional, knowledgeable and courteous!

This was my first time purchasing from Ashley's Home store. Immediately upon entering, was met by a very helpful sales associate named Allison S. I told her what I was looking for and she immediately led me to my furniture purchase. She also showed me other options but her first recommendation was the one I purchased. She did an amazing job. She was knowledgeable and friendly! I will definitely recommend Ashley's to anyone. I will be using Allison for future purchases. Thank you!

Charles was amazing!! Very professional and great to work with!

It was good!

Alicia was very helpful and knowledgeable great sales person

I usually shop at value city furniture but since Ashley had a similar set I wanted for $500 cheaper I went with them to my understanding quality was the same . They both had the same ish delivery dates . I paid for the furniture just to get a call a few days later for them to tell me I won’t get the furniture for another 30 DAYS AFTER the expected delivery date SMH ! I ask for a refund so I can go to value city and get what I want in the time frame I want it and they said I have to contact the sales person smh. I believe they just tell you a good delivery date just to get you to buy the furniture, than make you jump through hoops for a refund ! I will stick to value city or online furniture shopping for the future never Ashley again !!

Ashley furniture store gave us a great deal and were nice, no pushy sales. Had very good experience with them

Great service!!! I had Allison as my salesperson and she is the best!!!! Couldn’t recommend her enough and will be back to buy furniture in the future from her.

Allison was amazing to work with. She was helpful, knowledgable, friendly and kind. I will be recommending her to anyone i know looking for furniture. She truly made a stressful time in my life more bearable.

Very professional and very knowledgeable and helpful!!! Thank you

Darionne was an excellent salesperson. He understood our needs & our wants & showed us different options that matched. He realized that we were in a tight position with small doorways, so that limited our options. He figured out that the recliners come apart & that they could fit the sofa through the doorways. We purchased one on the spot! It’s beautiful & it was on sale for an amazing price.! I have furniture in my house from Ashley, so I know the durability & comfort that they have. It will be delivered in 5 days & I couldn’t be happier!

The store representatives were amazing, pleasant and knowledgeable. Beautiful products too

After experiencing several delays I've decided that this company doesn't appreciate their customers and the inconveniences these delays bring. I'll no longer be buying anything else from this company. Furthermore, this isn't the first time I've been subjected to such subpar customer service. Same incidents occurred two years ago. VERY UNHAPPY AND DISAPPOINTED. Purchased furniture June 25th and it's now August 7th ‼️‼️‼️‼️‼️‼️ and I still DON'T have a delivery date for the bed‼️‼️‼️‼️‼️‼️ UPDATED INFORMATION: AS OF TODAY SEPTEMBER 6TH I HAVE BEEN GIVEN TWO DELAYED DELIVERY DATES FOR THE BEDROOM CHEST REPLACEMENT THAT WAS DELIVERED DAMAGED IN AUGUST ‼️‼️‼️. FIRST DATE OCTOBER 15TH AND NOW OCTOBER 29TH. ASHLEY FURNITURE SHOULD BE ASHAMED. I WILL NEVER PURCHASE ANYTHING FROM YOU EVER AGAIN ‼️

Alicia was a pleasure to work with and knowledgeable about the merchandise. While I was inside the store, she allowed me to shop without pressure but checked on me periodically. I returned to buy a few days later, and she was equally as helpful. I will gladly work with Alicia again.

Allison was amazing! She found us the perfect couch for our home! She helped us out with finding the measurements that we needed, drew a sketch of our living room and even helped pick out the perfect throw pillows to match the couch! Definitely ask for Allison when visiting the Mayfield Heights showroom!!

Charles is the man. Professional, knowledgeable.

I received terrific sales support from Charles Wright while making a large furniture investment decision on 7/28/24. Will definitely go back for future furniture needs! Thank, Charles.

My shopping experience was uneventful. Brandon was helpful in understanding exactly what I was interested in buying. The process was seamless. I purchased a mattress set which was exactly what I needed.

Nick was a huge help in finding the perfect additions to our new home! Definitely recommend 👌

Ashley Furniture Mayfield Heights is wonderful in so many ways. Our sales associate Alicia was amazing and took us through a wide selection at the store for our kitchen, great room and dedicated home theater. Great furniture at a reasonable price. The Ashely team was effortless in delaying our delivery date three times due to home renovation difficulties. The delivery team was outstanding in bringing in nearly a dozen pieces without issues. We highly recommend working with Alicia at the Mayfield Heights location.

No hassle from employee service, any questions we had did not hesitate to answer, overall good experience, shout out to Alicia for helping us, thank you!

Had a great experience! We went to the Mayfield Heights location and were helped by Allison. She was wonderful!

Alicia was very helpful and made it easy to find the perfect couch for my home!!😊

Danielle was our salesperson but all of the staff is great. They allow you space to shop and browse peacefully but are never too far if you have questions. 10/10

Sales associate was friendly but heavy-handed after they said they wouldn’t be. Placed an order but then cancelled because we found the same exact item somewhere else 56% cheaper than Ashley’s sale price.

Nick was a pleasure to deal with. He found us exactly what we were looking for at a great price! We will definitely be back!

Nick was very kind, and made sure I was happy. There was a slight reality check that delivery would be delayed, so crossing my fingers.

Went in looking for counter height chairs. I was assisted by Salesman Matt, who was patient and knowledgeable and most importantly did not pressure me. I ended up treating myself to a beautiful bedroom set

Please come out to Ashley Funiture Store in Mayfield Hts....The customer service us TRULY AMAZING!!!!!You feel welcome when you come through the door...The Funiture Quality is great....Please see the Salesman Charles

Allison was really helpful in helping us find a headboard for our purple mattress.Helped us find a good July 4th sale. We were in and out in less than 20 minutes.

I went to Ashley furniture to find some furniture for my new place and Danielle was SO helpful and patient. I couldn’t make a decision and she was so engaging, I loved her sense of style. I’ll definitely be back as I love the quality and style.

Great experience. Nick was awesome and helped us tremendously. Very professional and great service!

We had such a great shopping experience! Allison made it so easy for us to pick the perfect pieces for our living room! Excited to work with her next time!

Allison is a keeper. She was very nice and even though we had to make some changes in the order because the furniture wouldn’t fit through the front door she opened the door for me. I’m a senior. I’m on a cane when I got to the store and she was just a delight she interacted she communicated she She told me and I would definitely recommend her to any of my family and friends if they wanted to come to that store and buy furniture she is definitely a sales person⭐️⭐️⭐️⭐️⭐️ Paid

My salesperson Alicia was so helpful and patient with me. Thank you for my great shopping experience at Ashley’s.

Nick was really great and patient with me and my mom picking out furniture. He was very helpful making sure I get the best deal but wasn’t pushy and was very patient. 10/10 Nick was awesome and will definitely return for my next piece

Great selection of furniture and decoration. Very attractive prices. Friendly and helpful sales team. Me and my wife enjoyed the whole shopping experience. Will shop there again.

I worked with Danielle she was a pleasure to deal with everything went fine had no problems with her would definitely work with her again in the future when I need some more furnishings.5 star 😎👍

Excellent service Very attentive but gave us space and time to make decisions Showed us a variety of things that would suit or needs We purchased 2 full rooms of perfect furniture and are so thrilled

Thank you Ashley at Mayfield Heights for having the perfect couch for my living room, special shout out to Nick who made our experience the best and most enjoyable too, you’re a natural.

Allison was super helpful and knowledgeable of the various products we were looking at. She was able to answer all our questions and was able to help guide us to models based off of our needs and wants. She was excellent to work with!

Dani is very good at what she's does and I would recommend her to anyone

We visited already knowing what we wanted. Sales person gave us space to pick things out, answered questions when we had them, and was really easy to do business with. Store is clean and laid out well.

Super friendly…went above and beyond to help us get what we were looking for!

Daniel provided excellent service. She was friendly, knowledgeable, and very helpful during our purchase process. Everything went easily and quickly.

Danielle was wonderful. She is efficient and knowledgeable. I didn't feel like I was being sold, I felt I was being advised by a professional.

Excellent experience scoping furniture options and securing a great deal.

Allison at Mayfield store was extremely helpful in finding the right loveseat for a tight space in the exact material that we were looking for. We will definitely be back.

Great service, worked with Nick and Jaimee, helped us find the perfect sectional for our apartment

Alicia was really helpful!! We were able to get everything we wanted. She even shower us were there were clearance items in case one would work for us. Just got everything we ordered. It looks so nice. We are so pleased with the quality of all the furniture we purchased!!

Thank you Alicia for your quick knowledge and great customer service! We were literally in the store 2 minutes and Alicia took us to view the perfect couch! We bought it immediately and it will be delivered next week! The most pleasant experience ! Thank you !!!! Patty and Susie

I truly appreciate all the help and patience of working to help me get my my dream come truly

Eris was a great sales associate, very respectful and patient

Allison was super helpful! Thank you for a great experience with a real person in this online world!

My whole home is Ashley furniture. Quality home furnishings. Go see Matt, store floor manager. In Mayfield ohio for a great experience in furniture purchasing.

Great experience making several purchases! Nick was very patient with all my questions and didn’t apply any sales pressure. I really appreciated it!

Erin Eanes was very helpful throughout my furniture search and shopping! Experience was quick and easy helping. Highly recommended!

Stephanie was AMAZING!! Best experience I have had in retail in years!! Mayfield store is awesome and the service is wonderful!! Thank you for bringing customer service back to retail!!

Danielle was very knowledgeable and patient with our decision making process. I wholeheartedly recommend her and Ashley Furniture.

My wife and I had a great experience at this Ashley Furniture. Our salesperson, Alicia, was great to work with. There were no high pressure sell tactics but she was always there to help and answer any questions we had. She was also very personable, patient, and understanding. We purchased a Purple Restore Plus with 60 months 0% interest and no money down which wasn't offered at a closer Ashley. We also got some really great discounts on several Purple items (sheets, a mattress protector, two pillows, and a seat cushion.). I definitely recommend this Ashley location and working with Alicia!

Everyone was very friendly. They gave me my space to look around and then were very knowledgeable with my questions. They made the purchasing and delivery process so easy!

Really nice selection of sectionals with good pricing. Alicia was great to work with!

We had the best service ever from Danielle, she was so attentive and knowledgeable about the products we were looking for. We are so grateful for all that she assisted us with.

Our sales person Danielle, was very kind and informative.

Went in to look at sofas and mattresses. Nick helped me. He was very patient and helpful and showed me around the store. Thanks to Nick I picked out the best mattress for a great price! I highly recommend this Ashley Store!

Excellent overall experience. Both the manager and sales associate were top notch! A true pleasure to work with them. Can’t wait 4 my new sofa! It’s a beauty

Allison was wonderful to work with. She was very knowledgeable, she was patient and she took the time to understand what I was looking for. I highly recommend Allison and Ashley Furniture!

My husband and I visited the Mayfield Ashley store in need of a couch. We were greeted by Eris, who was extremely professional, approachable and attentive without hovering or being pushy. We told her our budget and pointed out some couches we were interested in. She invited us to Ashley's VIP event where we could potentially get higher discounts on select couches. We returned during the event and Eris helped us style the couch we chose with a few extra cushions and vases which she threw in as gifts. She was very enthusiastic about helping us find the perfect accessory color scheme for our couch, and we had a fun time styling it in store until we were satisfied! We ended up getting a great deal and couldn't thank her enough. We highly recommend this Ashley location and Eris Eanes!

The sales team were friendly.The store decor had a nice mix of furniture styles. My sales person Matt was knowledgeable and a very helpful. I love this store.

Great experience, great salesman- loved working with Nick!

Great service from Danielle, she took great care of me when I told her I needed furniture for my 90 year old Army vet dad and Marine vet, me. She insured we got the best price since we're both on fixed incomes. Thanks.

Danielle did a great job at meeting my needs and getting me the best price she could on my new dining room table. This is the kind of service and support I expect when making large purchases such as this one.

Awesome Customer Service and Great Deals

Allison S was awesome here. She helped me in finding a great sectional for our house that fit our very specific needs and wants! What a great experience thanks to Allison!

Very welcoming and accommodating.

Great customer service initially by Eris then Jamie, the manager. Purchased a beautiful power operated recliner for my sister. I know she’ll love it because I sure do!!!!

GREAT experience, Danielle is the best!! She helped my husband and I purchase the brand new durapella couch with such ease and was just sooo helpful…might have walked out without a couch if it wasn’t for her helping us!! Very thankful that she helped us so much!!

I received a friendly greeting by Allison when I walked into the store. I told her what I was looking for - something specific (a blue couch) - and she knew exactly which couches came in blue for me to look at. I had some other criteria as well and she talk through with me how we could put it together. She was fantastic to work with. I was quite impressed with her knowledge of the store's inventory, her agility finding the resources on her tablet, her friendly and warm way of relating with you all of which made the process a pleasure. Highly recommend Allison! Wide selection at Ashley's too.

Salesman was nice. His managers (including Matthew), not so much. Told me to shop elsewhere. They embody sleazy furniture salespeople.

The sales representative Allison was very helpful and pleasant to work with during our transaction. It was a very positive experience.

Very friendly staff, We Quickly looked around and saw what we wanted and it was ordered . Great service

Walked in an Alicia greeted me, I knew what I wanted had a picture from website it was on the show floor. Once examined I made the purchase. Out in record time

Allison was amazing!! She took my ideas, the vibe I was looking for and brought it to life!! No small effort- it’s an Alice In Wonderland Undining Room . I will add photos when the furniture is delivered. We will be goi g back tomorrow to return lace all the furniture in our main family room.

Eris is a great person with great customer service. Was very patient and took the time out to listen to our vision for the perfect look on our family home

Amazing experience!! Our salesperson was very knowledgeable and understanding of my needs. I will definitely be back! 😎

Miguel was very helpful, knowledgable, and efficient. Got me the couch I wanted at a great price. Make sure to ask for him when you stop in.

Alicia was very knowledgeable and helpful, I had a positive experience in the store today!

Matt was wonderful and a great help. Thank you for helping us find our new couch.

Great experience buying beautiful reasonably priced furniture!

My Senior Sales Manager Matthew Adler was very respectful and knowledgeable. Matthew attitude was very pleasant, friendly and Matthew showed great interest in pleasing his customer. What a great person and I will ask for Matthew when I need to shop for more furniture at Ashley.

I would definitely recommend this store, Danielle provided excellent customer service.

Was greeted by Matt. I explained I need living room and dining room furniture. Explained I didn't know exactly what I was wanting but just need space and time to roam to find what speaks to me. No pressure selling at all. Checked on me time to time to make sure I didn't need anything while shopping. I found a living room and dining room set that I love. He explained how I can do the 24 months deferred payment plan since I need a lot of furniture. It allowed me to keep some of the money I actually had to pay for my furniture. I could put the money towards other things I needed for my home. Applying for the store credit was simple and easy. Got approved. I was able to get my couch set within a week and my dinning room set in 2 weeks. After my couch set was delivered I called Mat and said I would like to change the dinning set. Matt said no problem and said to come on in to change it. Came in Matt directed me to a dinning room set that was to my description I told him over the phone. I didn't like the chairs that was with the table. Matt went and got different chairs brought them up to the table so I actually see what it look like all together. Perfection. Matt made the switch super easy and was very accommodating with me changing my mind on the original one I had picked out. Didn't let me feel bad about the change. Both deliveries was amazing. I received a text 2 days prior to tell me the time slot and day it would be delivered. The day of I got a text 10 minutes prior to arrival. They called to let me know they were here. Came in asked where furniture goes. Brought in furniture. Made sure my door way was protected from bumps or scratches. They put the furniture together for me. They were quick, on time, and very kind to me. The only suggestion I have is for the delivery people should have shoe coverings to protect the carpet/flooring. Other than that I have had a great experience and would refer everyone to them.

Danielle was wonderful and patient and answered my question easily. If my purchase if half as enjoyable, it’ll be great.

Our Ashley sales person (Michael Schmidt) pleasantly greeted us at the front door and he assisted us in finding a living room set that we absolutely love. The quality of the furniture at Ashley was much better than what we had previously seen at another furniture store competitor. Michael was very helpful and friendly. He did not pressure us and was there whenever we had a question. Their store had a 25% sale going on at the time of our visit so we were able to get a great price for the furniture we purchased. We were extremely pleased with our salesman, quality of the furniture we purchased and pricing. I highly recommend checking them out.

Great experience with Danielle! She was very helpful and Kind . Looking forward to return back to continue furnishing my home !

Danielle was awesome from the moment we walked in the door. I loved her personality! She went above and beyond for me and I really appreciate it! Keep hiring people like her Ashley Furniture!!

Great Furniture Matt is a great salesperson he knew me when I first walked in the door from a year ago when I bought some furniture. He is not pushy and the transaction went smoothly. Can't wait for my furniture to be delivered

Ashley was friendly and helpful! We got a good recliner at a great sale price.

Matt was great to work with! Looking forward to our porch furniture!

I had a wonderful experience. I did browse the website before hand so I had an idea what I was looking for. Allison Sponseller made my experience quick and painless. She was professional and great to work with. Thank you Allison!

I had a wonderful experience at Ashley’s furniture with Jodi. I came in about 2 weeks ago just to look around and see if they had a sectional I saw online in store, which they did. The sectional looked even better in person and I fell in love. Jodi greeted me at the door and what I loved most was that he was not the typical salesman that follow you around and harasses you lol! He gave me my space and time which I appreciated so much. I told him that I would be back in 2weeks and I did just that. When I came back Jodi made my purchasing process soooooo easy and smooth. EXTREMELY patient and very resourceful. He did not make me settle for something else or anything. I will DEFINITELY be returning to Ashley’s furniture and shopping with Jodi. I have told so many ppl about my great experience shopping at Ashley’s furniture and I am super excited for my sectional to arrive!!

Allison Sponseller was EXTREMELY helpful in helping me pick out a sleeper sofa with matching recliner and a very nice queen bed, mattress, dresser and mirror. Thanks Allison. Keep up the GREAT work!!!!

Good customer service, help me find what I needed, very satisfied with the service I received today.

Hands down one of smoothest buying experiences I’ve had. Alicia was the perfect sales person. From the moment we walked in the door her personality shouted friendly, warm and eager to assist us in any way she could. She checked on us often as we made our way through the store but not to the point of hovering. She answered all of our questions and offered needed to know information. I have to say she really knows how to close a deal without pressure, which is truly a skill to have. She was very personable and made us feel at home and like one of the Ashley’s customer family. We were very pleased with our shopping experience. I will definitely recommend this store to others.

Excellent service the salesperson was very knowledgeable and helpful

Allison was so helpful with helping me envision my bedroom. She also helped with the financing part. I recommend everyone to come to Ashley Store when they want to buy furniture. I will forever be a customer

I decided on a whim to visit the Ashley store in Mayfield. I was simply looking for some end tables and walked out with a car load of clearance items and having ordered three bed frames! My shopping experience was great! Alescia and the management team made it very comfortable to shop and worked with me to make my purchase fair and affordable. I really feel that I received quality merchandise and a great deal. Thank you, Alescia for your kindness, knowledge of the products, and assistance. You really went the extra mile for me and I appreciate you! I will be back to furnish other rooms in my home. God bless your business ~ Theresa

I put a dining room set, a server, and 2 counter-height stools in my favorites bin in December on "Red Carpet Day." I got the red carpet day price when I purchased the items in March for a move! Quintin & Jody were fabulous to work with, too. I will receive my new furniture in my newly-built home in a week. I can't wait! Thank you, guys.

I had a very good experience. I went looking for an item I saw online. However the item had just sold in the store.But I saw a similar item that I liked. The item was on sale online thus I received the sale price for item in the store. Very pleased with the results.

Saleswoman did great job in serving and meeting what I needed.

Had a pleasant experience and the sales person did a great job for us.

Allison was great and helped us pick out a perfect sofa

Alicia was wonderful in helping us pick out furniture. We will definitely go back for future furniture needs. We picked comfortable quality furniture.

Matt was extremely helpful, patient, and knowledgeable in terms of helping my finance and I find what we were looking for. We traveled a little over an hour to come here and would do it again!

Mathew Adler provided extraordinary service! Was not overbearing at all! Very knowledgeable on all of the items. All of his recommendations were very helpful!

Great service and people.

Alicia was so nice and helpful. At first looking around I didn’t think there was anything in my price range and then she helped me find a couch, loveseat and recliner chair on sale and in my price I was looking to spend! Will definitely recommend!

Super friendly! Knowledgeable and professional staff. Excellent customer service! Thank you Q!

We loved shopping at Ashley! The staff (Matthew) was super helpful but also didn’t make us feel pressured.

Matthew Adler was a fantastic resource and highly personable guide in helping us choose our new mattress. He was knowledgeable and professional and enjoyable to work with! Very excited for our Temper!

My wife and I had an amazing experience at Ashley Furniture today working with Allison. There was no pushy sales pitch, and she was very informative and helpful. We are very happy with our purchase and the service we received.

I met Lillian Jones today, and she was awesome. I got greeted with an amazing smile and a " welcome to Ashley Furniture, how can I help you today". I let her know what I was looking for and away we went. She asked me questions on likes and dislikes, and give me plenty of option from what I told her. I never felt any pressure to get anything she suggested. I found my shopping experience very pleasant and enjoyable.She even picked out some accent pillows for my couch, which I love. I'm definitely going to recommend her to my friends and family.

What a great experience at the Mayfield Road Ashley Furniture, twice. Matt even came in on his day off to show me around the different options. It ended with a sale. So excited for delivery day.

Matt was engaging and knowledgeable. thoroughly explained how mixing and matching things we liked would affect a package price. He also was clear about the protection plan on all the pieces. It all worked out well for us.

Very helpful love the help and information 5 stars

Great experience with Jodi Young. He found the right pieces for us and they were available. We will work with him again.

I would like to give kudos to Miss London for her patience, enabling me to Ask a thousand questions.she is knowledgeable about the business, gave me different ideas yet staying within the space that had available. I am now looking forward to my new furniture. Thank you.

Alicia was such a pleasure to work with! She answered all of our questions and did not make us feel pressured to make a purchase at all! Everyone in the store was so kind - Would highly recommend this store!!

I got what I wanted at a good price and left with it minutes after walking in. The salesman was attentive and thorough with the whole process.

Informative. Low pressured. Friendly

The selections were great and prices were even better. Our sales person, Quinten, was extremely helpful and made sure we were finding what we needed.

The experience we had at Ashley furniture was outstanding. Alicia did an amazing job helping us to find the right couch with no pressure to buy.

We worked with Danielle and she was super resourceful, fun to work with and helped us find the perfect mattress and bedroom furniture set.

Allison was amazing! Helped me from start to finish

Excellent customer Service

Alicia gave me the best service!! Giving great advice and really listened. Fantastic customer service.

Very professional ,had what i was looking for . All staff spoke when passed me when I was looking. I bought from Ashley before. Excellent experience. I will return. Sale person was so nice so work with. See you all soon

Danielle was very knowledgeable, polite, and patient! She made my day and my purchase experience awesome!

Friendly and took a great amount of time to get us the perfect couch for our home!

After feeling a bit defeated, Quinten saved the day!! Not only did he greet us excitedly at the door, he listened to our wants and knew exactly what we needed!

Great selection of furniture and customer service….I will be returning!

My first time in was wonderful.I was greeted at the door and was really impressed by the selection. I found the perfect couch for my apartment and Jodi gave me free pillows! I will definitely shop there again. It’s my favorite place for furniture now.

Staff very friendly and professional. A large variety of furniture . Very clean, and cozy atmosphere

First time in the store in mayfield and Allison was super hopeful!

Walked into Ashley furniture and A very friendly young man greeted me. Giving me his name. I think his name was Clint. He kept up with me through out my time in the store finding products. For me. I will be back.

BEWARE - DO NOT BUY FROM THIS STORE!! I would not recommend shopping here if you want a smooth process to buy furniture. I went to the store to buy my daughter’s “big girl” bedroom set and have run into issue after issue. 1. I was told I didn’t need a foundation for the bed so I purchased slats - this was incorrect which I found out at delivery 2. The delivery men had a box for queen railing but there was a quality control issue and it was actually full size railings that were installed 3. The store delivered a box spring after talking to multiple people at customer service and the store to resolve the slat vs foundation issue - it was not low profile as discussed but standard. This is where we found out about the wrong size installed. Now we have to wait another week to get the correct parts after waiting a month for the initial order. Worst experience buying furniture ever!!!

Quinn was very helpful and nice..he made sure my order was right. He smiles a lot! Next customer should go to him when coming in to buy something..thank you!

Very helpful in helping us find what we needed

Allison was wonderful. She even looked up the chair I was trying to coordinate the couch with on line. It was a pleasant experience from beginning to end. Thank you for a good price and good service.

Quinn was very helpful and upfront in the process.

Quinn Answered my questions, made the process simple and easy, and made my first Ashley furniture experience a good one!

I had a great professional experience with Ashley furniture thank you 😊

We love our new couch! Allison did a fabulous job of helping me make a decision. I have been looking for a couch for some time now and just couldn’t decide what I truly wanted to buy. I am very indecisive and she made this easy for me. Allison was patient and extremely thorough throughout the whole transaction!

They charge too much money on there furniture also bill they charge too much

Purchased a beautiful dresser. I was given a delivery date over a month out. The day came for my delivery and there was radio silence. No communication at all, save yourself some time and money and shop somewhere where they value your time as quickly as the value your money. Called customer service abs text the number listed and just a total disregard for me once they had my money, will be seeking a refund. Poor service, poor follow though. Choose a company that seeks to earn your business as a repeat customer, they treat customers as a one and done transaction.

Danelle was extremely helpful purchasing a new sectional. She was wonderful to work with.

Ashley was very helpful, she helped me get credit to buy what I needed that day. Thank you!

Jodi was very professional and helped me find exactly what I was looking for. He didn't come across as an overbearing pushy salesman and gave me time to make the best decision for my needs. We were able to arrange a delivery date scheduled within six days of my purchase. Thanks again Jodi.

Buyer beware check the online price before shopping at the store the price could be much lower.

Great service….

I came in at a busy time so I had a slight wait which was just fine. It gave me a few minutes to look around. The gentleman I worked with was efficient and professional. We sat down and placed the order I had already built online. Paid and delivery was setup in under an hour. Definitely a good experience.

Do not shop here. There is a no return or exchange Policy, with no exceptions. No one told us that our bed had to be taken down before delivery. We assumed that the delivery service would take the bed apart, which is not farfetched. We were not correctly informed. We spent $5,000.00 cash money. On a bed that has been sitting in boxes for almost a week. Misinformation is very unprofessional. It catches up with you. And over time especially during a recession is what puts a company out of business. To rob people is absolutely no way to conduct business. And God is watching all of it. Blessings.

Allison was great! She was able to keep me in my price range for the entire total cost and was able to even work out a deal for me. I am very satisfied with the customer service and help I received today.

We loved the furniture selection, found exactly what we wanted, and we were treated with professionalism and respect.

Great experience at Ashley! Matthew was very helpful and addressed all of our concerns. I do wish there were more variety in colors for the couches, but other than that, it was great!

Great, working with Matthew. He was very accommodating, and also knew the stock very well! Thank you!

Professional, knowledgeable and efficient sales team. Showroom has a lot of variety.

Great buying experience. Allison was super helpful! Will definitely shop Ashley again.

Jodi was very professional and very knowledgeable of the products that Ashley Furniture sells.

We went into the store today after being accepted for a replacement claim on a current mattress due to dipping. We worked with Quinn and he was extremely helpful, friendly, and knowledgeable while we picked out a new mattress. Quinn went above and beyond for us and we are very grateful. Awesome experience!!

Awesome Party Time sofa!!! Process was seamless. Great deal. Easy financing. Couldn't have gone smoother. I knew the couch and tables I wanted. No pressure to max out my Ashley card. He knew I knew what I wanted and I had my new furniture ordered in like 10 minutes. Was great. Thanks Ryan and team. Highly recommend. UPDATE: So this place went above and beyond when I had an issue with a bent hinge on the fold down center console. Even sent a Service technician outside of his regular area. Most places wouldn't do that. Ashley is a big company and they could have swept me under the rug and forgot about it. Instead they really Impressed me to the point where I wish I could I have 10 stars. Thank you Christine in the warranty dept. for Staying on top of things and keeping me updated throughout this process.

Jodi was very knowledgeable and pleasant to work. He shared several different styles, very patient. An easy and excellent furniture buying experience all around.

Great experience! Quinten was very friendly and helpful! We will be back for future furniture needs! Thank you

Purchased a sectional from Ashley for our recently renovated room. Matt A. was patient, helpful and knowledgeable.

I am changing my review based on poor customer service. We scheduled our furniture for delivery and they confirmed but never delivered . Received a call at 4pm being told they were an hour behind schedule but furniture would be delivered. Furniture never was delivered and no one contacted us to tell us it wasn’t being delivered. No number to call till next morning and then we were told we would have to wait 4 more days for a new delivery time! Apparently I should have read the delivery reviews before I chose them!

Jody was very helpful. Nice experience.

Ryan was knowledgeable, patient and helpful. We bought 2 mattress sets at the same time!. He made us feel so comfortable. Absolutely will return

Dion was wonderful to work with!! He was very knowledgeable and spent a lot of time with us answering our questions. Will definitely plan on working with him again for our next purchase.

I don’t usually leave reviews, however this case is the exception. I really had a good shopping experience at Ashley’s. The store has a large selection, the quality is good, and the prices are reasonable. The staff are super friendly. “Auntie” the person who helped me was awesome!

Alicia was great! Gave us time to look around and no high pressure selling.

So I’m a honest person. I wasn’t crazy when I first came in and I felt the salesperson was kinda following me. BUT I bought something because he worked with me in the end. Don’t have my furniture yet but overall it was a great shopping experience.

Jody was exceptional. He was helpful, friendly and professional. He answered our questions and was always available when we needed him. He was not pushy or overbearing, but gave us the space and time we needed to make our decision.

Auntiana at the mayfield store was very courteous and polite. She was very patient and helpful while we were selecting our recliner. She made our store visit a great experience. Good customer service. Thank you Auntiana.

Lillian did an excellent job assisting me! She was very patient and was able to show me exactly what I needed! SALE COMPLETE!

Seth was very helpful and knowledgeable. Made shopping easy.

Great selection - great price 👍🏼

Dion was very helpful and knowledgeable

Associate was nice and helped me find what I was looking for. Great selection of furniture

My sales associate Jodi Young was amazing, took the time to listen to my wants and needs and made sure that my work schedule was taken into consideration with delivery times and dates. He will be adding a few other peices of other items to my order and delivery and I can't wait to see what my items look like in their respected space.

So disappointed with this store, and Ashley in general. Purchased a sectional on November 6th. Had it delivered November 24th. When it was delivered, we noticed right away when they brought a section in that it was unwrapped, like it had been used or most likely returned already, while all the other components were wrapped in plastic. Sure enough, once the sectional was put together, the unwrapped component was defective, and did not align with the other parts of the couch, not to mention the stitching on the back of it was screwed up. Took photos and went back to the store to show them (since the employees delivering the furniture are a third party and do not work at Ashley), and they agreed it needed to be replaced, and that someone would be in touch. I received a text from them shortly after that, stating that the replacement was ordered, and we scheduled a 12/16 delivery. About a week before the delivery, they texted me again, and said they had to reschedule, because the replacement was going to be late. They now said I could have it 1/10. I stated this was unacceptable, and then all of a sudden, I could get it on 12/30. Great. Let's do it. Just got another text from them (12/20) stating that there was another delay. Now they needed to push it back again 1/9 (ironically the day before the original date they said a replacement available.) So I'm pretty sure they straight up lied to me when they moved the date up. They are blaming supply chain issues, but come on. They have been using that excuse since Covid. I work in construction, building retail environments. The supply chain is fine, even importing from overseas. They are just late. There has been no offer of any sort of a discount on the defective furniture. Instead, I am just at their mercy until this thing is delivered. Save yourself the aggravation with these guys and go to Wayside. Bought furniture from them and have had zero issues at all. I do want to also add, the salesperson at the store was great. I have no issues with them. Just have issues the way we have been treated since.

Dion was absolutely amazing ! He was very knowledgeable about all of the products and patient with us as we weighed our options. It was a great experience from start to finish , I can’t recommend this location or Dion enough!!!

Matthew is so friendly and took the time to help me find a great mattress!

Super helpful staff! Our associate Seth is simply wonderful. Quality and pricing was so great we bought more than we thought we would. Very happy!

Dion provided excellent customer service. He listened to my requirements, and met each of them beyond my expectations. Ashley Furniture is a mainstay for beautiful and affordable furniture. The company has changed and invested in a new business model. Delivery and assembly has been crafted to meet the customer’s demands. Thank you Dion for a job well done.

Matt was very helpful, informative and patient! He made the buying process less stressful and we are happy we chose Ashley! Thanks! Update: We had to make some changes to our order. Lillian helped us this time and was wonderful!! She was so accommodating as we changed our minds. She was also patient, informative and SO friendly. We would highly recommend Ashley for their great sales team! Thanks again!

"Our experience at Ashely Furniture was truly enjoyable. Matthew provided exceptional service, guiding us through their impressive collection of furniture and addressing all our inquiries with expertise and kindness. Despite not making a purchase, his non-pushy approach was refreshing. When the time comes, Ashley Furniture will certainly be a top consideration for our furniture needs."

Matt Adler exhibited exceptional knowledge and patience during my shopping experience. His expertise in guiding me through various options and explaining the details showcased a deep understanding of the products. Matt's willingness to answer questions and provide valuable insights made the process enjoyable. His helpful demeanor and commitment to ensuring customer satisfaction set a high standard for excellent service in the furniture industry.

Quinn, is amazing.l really appreciate his help, very patient 😀

Salesman Quinn was amazing he showed me every options and made sure to stay in my price range.

Matt greeted us immediately as we walked in and became our sales representative. Very hands of in terms of allowing us to browse as a no pressure approach, but very accommodating when we had questions or to offer an opinion. Didn't hesitate to look into a variety of options. Very pleased with our experience. Thank you.

Staff is friendly and knowledgeable. Very helpful looking up options and stock availability.

I like the large touch screens that you can use to look up items. Dion helped me find what I was looking for and handled the transaction quickly and professionally.

First time at an Ashley store. We went in looking for a new sofa for our family room. Alicia met us at the door and was great at showing and explaining the various sofa options. We ended up buying a nice leather sofa and were very pleased with all the choices and prices available. Thanks to Alicia, a very pleasant experience.

Jodi was the best!! He was polite, professional and informative!!

Dion was super helpful! He made the process of buying a new sofa an easy and pleasant experience

I had the pleasure of working with Jodi, the sales manager, while purchasing a dining table, and I couldn't be more pleased with the experience. Jodi's exceptional customer service stood out as he patiently addressed all my questions, demonstrating a deep knowledge of the products. His guidance was invaluable in navigating the wide variety of selections available in the store. Not only did he make the decision-making process smooth, but he also ensured that I found a dining table that perfectly matched my preferences. Ashley's store boasts an impressive range of options, offering great quality at competitive prices. The combination of Jodi's expertise and the store's extensive selection made the entire shopping experience enjoyable. I'm delighted with the dining table we chose, and the overall satisfaction with the purchase is a testament to Jodi's dedication to providing outstanding service. I highly recommend Ashley Store for anyone seeking a diverse range of quality furniture.

I always have a good experience at this Ashley. All my furniture is from there. And the sales manager Matt is great

Thanks to my salesman Matt. Always come through . Great product and great price, Very professional staff

I had a great experience working with Alicia buying a new living room furniture set and mattress. She is exteremely informative and gave excellent recommendations. She was able to help me get a great deal and to navigate the best financing options.

Shopping at Ashley store in Mayfield Hts was a wonderful experience Ryan Fletcher greeted my wife and I at the door made us feel at home. Ryan was great 5 stars through the whole experience. We brought everything we were looking for at this store thanks Ryan God bless🙏.

Alicia was great. Wonderful customer service.

Jodi did a great job taking care of us. He was extremely helpful and provided us with many options that ultimately helped us with our final selection. We had a great experience.

He was very professional as well as patient while we described what we were looking for gave us many options. We loved his service.

The Salesman, Jodi, was very knowledgeable. I enjoyed the shopping experience and will return for more furniture very soon. This was my first time at Ashley's furniture and I am very impressed.

Seth was wonderful! Very knowledgeable. I went in knowing the style couch I wanted, he showed me my options and helped me find exactly what I had in mind. Everyone in the store was extremely friendly and made my overall experience all the more fun.

Everyone was so friendly & inviting! Very knowledgeable & not pushy at all!

Seth welcomed us to the store and was very helpful, without hovering or being pushy.

I love the service and hospitality inside Ashley furniture. They are so welcoming. Dion was my salesperson and he was awesome! I love my furniture and would go to Ashley for all my furniture needs.

The salesperson helping me lied to me so that I buy the warranty. I should have left but because it was helping another salesperson get a commission I went on and bought the item

Outstanding Customer Service! She helped me out all the way to the end. Thank You

We had Matt Alders as are salesman and he was the best! No pressure, let us look around and let us make our decision! Very happy with our purchase and will definitely go back again!

Mathew Adler was a great salesman who helped us pick the right mattress with ease. He was very knowledgeable, and helped point us in all of the right directions. He answered all of our questions very thoroughly, and gave us a recommendation in all price points. He even helped us get the best deals possible on sheets, a mattress protector, bed frame and the mattress. He let us try all of the pillows and mattresses, was patient, and was very attentive as soon as we walked through the door. He gave us space to make decisions as well. I was very satisfied with the experience overall. They have a wide selection of many different styles of furniture as well, although we did not find anything to our particular taste and budget in that regard. We can't wait to have our mattress delivered and test it out!

Fabulous experience

Ryan was very helpful and great to work with.

Very helpful staff. Not pushy at all. Courteous and kind. Explained anything we didn't understand and answered all of our questions. Highly recommend finding your next furniture here.

Seth Was a great salesmen! Great personality connected well with his customers. He knew the products and where and how to find other options!

I typically view life as you win some and you lose some. Unfortunately circumstances do happen but, as long as everyone is putting their best effort, no hard feelings. However, the quality of customer service and professionalism that’s been demonstrated by management, Jaime Stokes, of this location and Katrina (who refused to share her last name with me) from the delivery department have been extremely disappointing and disrespectful. 1) Jaime Stokes is only interested in pushing a sale to make numbers for his location so he’ll promise delivery of needed items (in our case split into two separate dates with his confirmation that whole sleeper sofa set would be delivered by 11/7). Once you, as a customer, sign your acknowledgement of 12 percent cancellation fee you are stuck with it regardless of how badly they mess up their commitment to you. 2) Warehouse, Katrina, makes logistical changes without any consideration for client’s needs. Store location points at warehouse and warehouse points at a store location. Client is a monkey in the middle. My sleeper set was split into multiple deliveries with only partial order being delivered on 11/7. Our house is a standard floor plan that was built in 1979 and we selected a smaller set since it was for our basement (which was voiced multiple times during our 2 plus hour visit). Delivery guy said it wouldn’t fit (no physical attempt was made to fit since only partial set was delivered). Our only options include selecting another item that most likely won’t fit based on available parameters or cancellation with 12 percent fee. Liability for misrepresentation of delivery timing (which was a dealbreaker for us at the time of sale), lack of consulting on furniture fit and lack of proper communication/notation with a warehouse team to ensure client’s request timing is considered, become finance responsibility of a client by forfeiting 12 percent from the total price of cancelled items. Management is not interested in discussing or accommodating these circumstances. I am greatly disappointed in the level of customer service that does not care about professional etiquette and client retention. My wife has been to the store 3 times and is still waiting for Jaime Stokes to call her back.

Auntiana was very attentive, knowledgeable and supportive of my needs and desires. She made the process very pleasant. Thanks!

Quinn was amazing from the moment we walked in the door. He greeted us with a friendly and no hassle attitude. Further into our exploration of the store he offered great insights into the costs and attributes of each piece we were looking at. Highly recommend Quinn and Ashley furniture.

Alicia helped us. No high pressure sales. Lots of choices. A great shopping experience, and I hate shopping, we got a couch and loveseat!!

Jodi Young was professional and personable, while making the whole process of buying a new mattress super easy. I've always been a hands-me- down furniture person, which has lead to headaches (and now back aches) over the years so it was kind of intimidating going in to an actual furniture store for the first time. I highly suggest this location, and Jodi, for anyone looking to purchase new furniture

Great sale and great people

I was sent a defective bedframe , it last for a while and broke. When I tried to get it corrected they sent me another defective frames. I really like Ashley but they can't get no more business from me . They made me pay for a new frame to get it right.

My experience was easy and respectful!

From the moment I walked into the store, I felt welcome. Ryan was as nice and helpful as he could be. Absolutely no pressure. I found what I was looking for on my first try. Left the store and came back within the hour to make my purchase - at a very good price. Can’t wait to get it delivered! Highly recomend.

Auntiana from Mayfield was very helpful and she went above and beyond to help me, her professionalism was a dynamic

I went with a friend...looking for tables... Ryan Fletcher help us! He was very knowledgeable, nice, funny and quick. What i wanted had to be ordered...Ryan looked it up...My tables will be delivered next week...Thanks Ryan...😊

My first time at the store I was greeted by a friendly face, Alicia. She directed me to the area I needed and allowed me to roam around the store without any pressure. When I had questions she was available and very helpful. Alicia was very patient, I was able to walk away with a new chair and a very pleasant experience. Thank You! -----------Update Chair delivered and looks beautiful, delivery with no issue....thanks!

Mathew was/is a great guy and very friendly and not pushy at all.... Was informative and knowledgeable. I asked him for his help with a couch with my recommendations and he was able to help me on the spot.... My wife and I purchased our new dual recliner loveseat today.... We are looking forward to delivering our new couch this month. Thank you Matt..... Appreciate all your help and painless paperwork....

Matt was awesome!

Very courteous and knowledgeable about the products

Came in the store and was greeted with a smile from Seth and another nice gentle named Q. I had a store credit and Seth got me together quick and easy transaction.

The service was great. The salesman also made adjustment of the price that I seen online. Thank you

I was lucky enough to be assisted by a gentleman by the name of Matt. He was excellent; he wasn’t pushy or invasive like so many salespeople can be. He was kind, patient & knowledgeable. I will absolutely be purchasing so much more from him. Thanks Matt!

No pressure sale! “Aunti” was friendly and helpful.

I saw the perfect sectional for my living room and with the personal attention given by Auntiana, I left the store satisfied.

We had an awesome experience today at Ashley store in Mayfield heights. Quinn was super friendly and knowledgable. Best sales associate we ever had!

Seth and Dion were AMAZING to work with. I came back 2 different times and both times I was greeted immediately and they were both patient, helpful and answered all my questions. I will definitely be back!

The BEST Customer Service ever! Prices are awesome too. This place knows how to cater to their customers. I recommend Ashley’s! Ask for Jodi! He was very accommodating! Thanks Jodi! Rose

Jodi was excellent with his customer service and helped me find the best living room set. The staff was friendly as well

Dion was phenomenal! He was extremely patient and very knowledgeable of the items. He was attentive the entire time and made great suggestions. I will definitely be doing business with him again in the future

Love the Ashley store!! Alicia was very helpful with helping us look for sectionals and gave us great conversation while we were looking!

Great service, Jodi was very helpful.

From the time I walked in the doors of Ashley Furniture, Dion was a beautiful ray of sunshine. I am disabled and he had alot of patience and professionalism about himself. I thank you Dion I got exactly what I told him I was looking for. Thank you I really appreciate you.

Great salesperson! Very friendly and helpful.

This was the best furniture shopping experience i have ever had. No pressure sales and Jodi was great!

Quinn was amazing, kind, very patient and helpful. I will be shopping at Ashley again. We purchased two mattresses with bases and are very happy.

The manager there was very helpful! Excellent customer service!

Dion was very good and helpful

Very professional

Amazing service, could not recommend more. We walked in to the store with a very specific request and timeline, and within minutes our rep Dion found us a couch and got it scheduled to be delivered the same week. His assistance was top notch and we look forward to working with him again.

Auntiana was so kind, patient and extremely helpful. They have beautiful high quality furniture. We will back back!!!

I was warmly greeted by Dion he was very helpful he took care of me and I enjoyed talking to him and I will recommend Ashley to all my family and friends

Seth was knowledgeable and extremely helpful in making our Mattress purchase!! Highly Recommend!

Great customer service everytime

Ryan was incredible to worth with. It’s not easy to invest into furniture while being outside of the apartment. We took measurements, made drawings and he even moved around coffee tables throughout the store to make sure it fit and matched with the couch. The experience was the definition of above and beyond. He’s an asset to this stores location and company. Go and work with Ryan.

I called to check stock on an outdoor patio set which was available- Yahoo. Dion was extremely professional, answered all my questions and received my business because of it. Great sales people are hard to find and I appreciate how quick and easy the process was. Well Done Dion and thank you!! PS- To: Mr. Dion’s Boss - you’re lucky to have a professional salesperson like Dion on your team!!

I spent time in the Mayfield store with Dion. He was an amazing representative. He was patient, kind and knowledgeable. He made my experience great. I will be returning soon.

Very friendly and great service!! 😊

Great customer service at the mayfield hts store!! The sectional that I bought from them had a fabric issue and they took care of it right away. Thank you Jaimee and Quin!!

Great. The people were very friendly and helpful. Will definitely go back fantastic service

Salespeople were fantastic and appreciate the first class service. Dion was great to work with and rest of the staff was extremely helpful too.

Dion was super helpful. Store setting had a very appealing appearance.

Very understanding and helpful Ashley help me to get the rails I needed for my bed with no problems and she also helped me with getting a schedule for them to deliver my bed pieces that I need and set it up. Very helpful.

Amazing Service and great prices! Go and ask for Matt!

We can’t wait for our new couch!

I hate the fact you get an extended warranty, but you have to text and contact several people to get service you already paid for.

We have bought things from Ashley through the years but Dion was the best salesperson by far that we've had. He understood right away what we were looking for and guided us in the right direction. His experience and very friendly personality made our trip very enjoyable. He was fantastic to deal with and we would recommend him to all our friends. As a salesperson myself (steel), he couldn't have been more helpful which I really appreciated. Can't say enough good things about our experience with Ashley and Dion! Mike and Lynne Pistillo

The salesman kept wandering away and when made a decision he was too busy to check us out.

Quinn was fabulous!

Everyone at Ashley is so easy to work with and they don’t pressure you at all! Quinn is amazing 👏🏻👍

I had been in the store previously, close to closing time unfortunately. After shopping different websites I decided to come back to Ashley. My sales associate, Jodi, was very patient with me, as I had a specific dimension in mind as I live in a smaller space. I also wanted certain specific style of love seat. He knew his merchandise! It was narrowed down to three. We closed the sale and I love my new love seat! I'm 6'2" and had specific needs. The delivery drivers deserve extra credit for getting into a tight loading dock space.

Ryan was extremely helpful.

Seth was helpful. Let me make my own decision. Not pushy. Very knowledgeable.

Salesman Jodi Young was exceptional. He was knowledgeable, courteous and a pleasure to deal with. If buying from store again, would definitely go thru him. Store itself was clean and inventory was set up nice.

Alicia made us feel welcome when we walked in the door. We purchase a new bed and mattress. The price was $600 dollars less than what we had seen at another store. Alicia went above and beyond to make sure all our needs were meet . We will be back again. Thank you Alicia, you are the bomb!

Dion was an amazing experienced salesman and was very knowledgeable and fair.

Great experience!!!