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Ashley Store Mayfield Heights, OH
Ashley Store
Store hours
Open today: 11:00 AM - 06:00 PM
About Ashley
The Ashley Store in Mayfield Heights, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Turning houses into homes is our mission at the Ashley Store in Mayfield Heights. We built our store in Mayfield Heights so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at the Ashley Store, General Manager, Jaimee Stokes, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 440-484-4080. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Mayfield Heights, across from Golden Gate Plaza. We’ll be waiting to help you turn your house into your home!
Customer Service
What our customers say
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Jack was very helpful. Listened to my needs. Found a perfect fit.
After visiting a few other local furniture stores we found exactly what we were looking for at Ashley! Prices were good/comparable and quality seems excellent. Allison who worked with us in Mayfield Heights was professional, knowledgeable, not pushy (like at other stores), and made the buying process a breeze. Quite the sales woman. Looking forward to enjoying our purchase upon delivery!
Alicia was very helpful in helping me identifying the furniture I need.
What a great shopping experience. I saw what I wanted, I contacted a sales person who helped me complete the sale online. In less than an hour!
Dion is very professional and he provided excellent customer service!
Excellent product knowledge and very helpful sales staff. Jack, in particular, was very helpful in identifying an appropriate recliner for an elderly person who could not come to the store himself. Very pleased with the entire experience.
Alicia was a great sales rep and was the difference between us making the purchase. All the staff was very nice especially to my kids.
Great experience buying there. In particular, Danielle was amazing to work with! She took a lot of time helping my wife and I to finalize our choices and getting us great deals. She even stayed after closing to help us finalize our purchase the day we decided to go through with it.
Isaac was very helpful and patient during my experience. He helped me find the perfect pieces for my home and made the process seamless!
Dion is amazing. Great to work with and cares very much for the customers. If you go to Ashley, ask for Dion
The sales associates very patient, not rush, courteous very respectful, gentle upfront, not no pressure. Just tell you like it is and explain, and even demonstrate by sitting down on it touch it feel it and help you with your colors and designs. Very nice. I would recommend them to anyone I’m happy with them.
Dion helped us to chose the couch needed
Danielle went above and beyond to help us in our decision on the chairs for our table, going into the showroom on her day off to take photos and answering numerous text messages.We will definitely be back to see her in the future as we furnish our new house.
Jerry provide guidance in finding what e were looking including an order for a chair in the desired color. A 10 minute delay due to a credit card glitch.
Great place great people.
Transaction was smooth and very fast. Able to get almost $300 discount because of the blackfriday VIP sale!
I’ve been doing a remodel in my living room since March of this year. I’ve been to EVERY furniture store many times over since March, including Ashley. When I walked into Ashley a little over a week ago, I was extremely exhausted and sooooo ready for this search to be over! That day, I walked in needing a coffee table and end table. I absolutely loathe being bombarded at the door the moment I walk in the door. However, that day I walked into Ashley, I was greeted by Lizzie. She simply let me know that I was seen and then she walked away and gave me the space I needed to browse. After looking around the store I approached her for further assistance and the rest is history! She was willing to work with me on pricing, and I was FINALLY able to put a period on this task! Whew! Thank you Lizzie!
It was a pleasure buying my furniture from here. Danielle was amazing at helping us pick out a sectional that worked well for my family.
Isaac and the staff Ashley's were very knowledgeable and helpful in getting me the furniture I was looking for. And the Black Friday price was on point. Thank you, I appreciate!
I was greated immediately from a friendly and knowledgeable salesman Jack. He was very helpful. I'm glad I had stopped in to investigate a new rocker/recliner.
Spent a few hours there today buying multiple pieces. Alicia was very helpful and patient with me as I changed my mind many times! I already have a sectional which I bought 6 years ago from Ashley Furniture and it looks as good as the day I bought it. I highly recommend Ashley furniture for great quality furniture at great prices!
I had a great experience with Allison at Ashley. She was knowledgeable and helpful yet not overbearing. We ended up with a great purchase we are really excited about!
It was good. Charles was helpful. Not pushy and willing to give me the time that I wanted to decide.
Quincy was a pleasure to work with at Ashley furniture. He was very knowledgeable about the products and for the things he did not know he would get a quick answer from a manager. He was patient and kind. Great working with Quincy!
Isaac was very professional and friendly. Our transaction went very smooth.
Excellent shopping experience. Charles treated us first rate and addressed our immediate needs when our regular person was not in.
There was confusion over pricing but the manager gave us the deal we found advertised.
Allison very professional, funny, and made this experience memorable! Thank you so much for your good customer service!
I was in and out….good service and people were friendly.
We are so happy with our experience at Ashley. Our sales person Alicia was amazing!! She helped us find exactly what we were looking for in no time. She walked us through the purchasing process and let us know she was available any time if we had any questions. Highly recommend Alicia to help find all you furniture needs. We will be back soon for a new bedroom set!
Not a bad business, salesperson Daniele and the mgr were great in the sale of my bed, and Daniele was great in trying to help me resolve my issue. The company used for the delivery was super. Should I buy from them again, I will request they use the same delivery company.
Ashley is the best Matthew best salesperson!!!!
What a great experience! Alicia was helpful, knowledgeable, listened to our differing family opinions and made suggestions that worked for everyone! She made everything so easy and we love what we bought. Highly recommend Ashley Furniture and Alicia! Thank you!!
Jack was very courteous and accommodating.
I recently purchased a Beauty Rest mattress at this store. I’d like to thank Charles, my sales rep, who was very helpful to me in making my choice. Plus he was knowledgeable and friendly.
As a repeat customer of Ashley Furniture. I'm very pleased with my Salesman, Dion Hicks he's professional, knowledgeable and very helpful in the sale of my purchase. I'm very pleased with past and current purchases. Mildred Peebles
Great customer service. Danelle was excellent to work with.
Always a pleasure experience when visiting Ashley furniture. Alicia was very helpful and friendly!
Dion was very helpful and knowledgeable!
Matt was great! His patience was much appreciated!
Greeting upon entering store by a sakes representative...Danielle was very professional, friendly, helpful, she showed us what we were looking for, explain the bedroom set, the perfect mattress for this set. She worked her magic on sale for us, explain the delivery and set up, we were even given the date we wanted for delivery, very satisfied.
Great experience, great team. Everyone was so kind especially Matt. He gave us space to browse, but was ready to help whenever we needed. Great guy, give him a raise! Great prices too. I'd come back again.
Had what I wanted. Good selection of beds at a reasonable price
Ashley has a lot of really nice furniture. My salesman Matthew Adler was great. No pressure to buy helped when I had questions . Excited to get my new chair !
Danielle & Allison were excellent in providing customer service.
Knowledgable and friendly service.
We love Ashley furniture! We always find what we are looking for! Matthew A is very outgoing, energetic and helpful!
Our salesman Matthew was great, and super helpful
Alicia was very helpful and great to work with!
Charles helped my husband and me find a new mattress and set us up with a great bundle. We spent a good amount of time testing each mattress, we didn’t feel pressured or rushed.
Everything was great
Alison is by far thy best! I've bought from her multiple times. She is very fair and caring she goes above and beyond to make her customers happy. Also the whole store as a whole is very nice and all the employees are fun and welcoming! I buy all my furniture from there.
Extremely pleased with attention and assistance we received from Charles W. For our new purchase! Products are good value.
I immediately connected with Daniella. She was straightforward and not one bit pushy. I'm excited with my purchase.
Charles was super friendly and down to earth. Couldn't have asked for a better salesperson to help us find a new couch!
Ms Allison was Great very easy to work with Great experience
Matthew Adler was extremely professional, knowledgeable and courteous!
This was my first time purchasing from Ashley's Home store. Immediately upon entering, was met by a very helpful sales associate named Allison S. I told her what I was looking for and she immediately led me to my furniture purchase. She also showed me other options but her first recommendation was the one I purchased. She did an amazing job. She was knowledgeable and friendly! I will definitely recommend Ashley's to anyone. I will be using Allison for future purchases. Thank you!
Charles was amazing!! Very professional and great to work with!
It was good!
Alicia was very helpful and knowledgeable great sales person
I usually shop at value city furniture but since Ashley had a similar set I wanted for $500 cheaper I went with them to my understanding quality was the same . They both had the same ish delivery dates . I paid for the furniture just to get a call a few days later for them to tell me I won’t get the furniture for another 30 DAYS AFTER the expected delivery date SMH ! I ask for a refund so I can go to value city and get what I want in the time frame I want it and they said I have to contact the sales person smh. I believe they just tell you a good delivery date just to get you to buy the furniture, than make you jump through hoops for a refund ! I will stick to value city or online furniture shopping for the future never Ashley again !!
Ashley furniture store gave us a great deal and were nice, no pushy sales. Had very good experience with them
Great service!!! I had Allison as my salesperson and she is the best!!!! Couldn’t recommend her enough and will be back to buy furniture in the future from her.
Allison was amazing to work with. She was helpful, knowledgable, friendly and kind. I will be recommending her to anyone i know looking for furniture. She truly made a stressful time in my life more bearable.
Very professional and very knowledgeable and helpful!!! Thank you
Darionne was an excellent salesperson. He understood our needs & our wants & showed us different options that matched. He realized that we were in a tight position with small doorways, so that limited our options. He figured out that the recliners come apart & that they could fit the sofa through the doorways. We purchased one on the spot! It’s beautiful & it was on sale for an amazing price.! I have furniture in my house from Ashley, so I know the durability & comfort that they have. It will be delivered in 5 days & I couldn’t be happier!
The store representatives were amazing, pleasant and knowledgeable. Beautiful products too
After experiencing several delays I've decided that this company doesn't appreciate their customers and the inconveniences these delays bring. I'll no longer be buying anything else from this company. Furthermore, this isn't the first time I've been subjected to such subpar customer service. Same incidents occurred two years ago. VERY UNHAPPY AND DISAPPOINTED. Purchased furniture June 25th and it's now August 7th ‼️‼️‼️‼️‼️‼️ and I still DON'T have a delivery date for the bed‼️‼️‼️‼️‼️‼️ UPDATED INFORMATION: AS OF TODAY SEPTEMBER 6TH I HAVE BEEN GIVEN TWO DELAYED DELIVERY DATES FOR THE BEDROOM CHEST REPLACEMENT THAT WAS DELIVERED DAMAGED IN AUGUST ‼️‼️‼️. FIRST DATE OCTOBER 15TH AND NOW OCTOBER 29TH. ASHLEY FURNITURE SHOULD BE ASHAMED. I WILL NEVER PURCHASE ANYTHING FROM YOU EVER AGAIN ‼️
Alicia was a pleasure to work with and knowledgeable about the merchandise. While I was inside the store, she allowed me to shop without pressure but checked on me periodically. I returned to buy a few days later, and she was equally as helpful. I will gladly work with Alicia again.
Allison was amazing! She found us the perfect couch for our home! She helped us out with finding the measurements that we needed, drew a sketch of our living room and even helped pick out the perfect throw pillows to match the couch! Definitely ask for Allison when visiting the Mayfield Heights showroom!!
Charles is the man. Professional, knowledgeable.
I received terrific sales support from Charles Wright while making a large furniture investment decision on 7/28/24. Will definitely go back for future furniture needs! Thank, Charles.
My shopping experience was uneventful. Brandon was helpful in understanding exactly what I was interested in buying. The process was seamless. I purchased a mattress set which was exactly what I needed.
Nick was a huge help in finding the perfect additions to our new home! Definitely recommend 👌
Ashley Furniture Mayfield Heights is wonderful in so many ways. Our sales associate Alicia was amazing and took us through a wide selection at the store for our kitchen, great room and dedicated home theater. Great furniture at a reasonable price. The Ashely team was effortless in delaying our delivery date three times due to home renovation difficulties. The delivery team was outstanding in bringing in nearly a dozen pieces without issues. We highly recommend working with Alicia at the Mayfield Heights location.
No hassle from employee service, any questions we had did not hesitate to answer, overall good experience, shout out to Alicia for helping us, thank you!
Had a great experience! We went to the Mayfield Heights location and were helped by Allison. She was wonderful!
Alicia was very helpful and made it easy to find the perfect couch for my home!!😊
Danielle was our salesperson but all of the staff is great. They allow you space to shop and browse peacefully but are never too far if you have questions. 10/10
Sales associate was friendly but heavy-handed after they said they wouldn’t be. Placed an order but then cancelled because we found the same exact item somewhere else 56% cheaper than Ashley’s sale price.
Nick was a pleasure to deal with. He found us exactly what we were looking for at a great price! We will definitely be back!
Nick was very kind, and made sure I was happy. There was a slight reality check that delivery would be delayed, so crossing my fingers.
Went in looking for counter height chairs. I was assisted by Salesman Matt, who was patient and knowledgeable and most importantly did not pressure me. I ended up treating myself to a beautiful bedroom set
Please come out to Ashley Funiture Store in Mayfield Hts....The customer service us TRULY AMAZING!!!!!You feel welcome when you come through the door...The Funiture Quality is great....Please see the Salesman Charles
Allison was really helpful in helping us find a headboard for our purple mattress.Helped us find a good July 4th sale. We were in and out in less than 20 minutes.
I went to Ashley furniture to find some furniture for my new place and Danielle was SO helpful and patient. I couldn’t make a decision and she was so engaging, I loved her sense of style. I’ll definitely be back as I love the quality and style.
Great experience. Nick was awesome and helped us tremendously. Very professional and great service!
We had such a great shopping experience! Allison made it so easy for us to pick the perfect pieces for our living room! Excited to work with her next time!
Allison is a keeper. She was very nice and even though we had to make some changes in the order because the furniture wouldn’t fit through the front door she opened the door for me. I’m a senior. I’m on a cane when I got to the store and she was just a delight she interacted she communicated she She told me and I would definitely recommend her to any of my family and friends if they wanted to come to that store and buy furniture she is definitely a sales person⭐️⭐️⭐️⭐️⭐️ Paid
My salesperson Alicia was so helpful and patient with me. Thank you for my great shopping experience at Ashley’s.
Nick was really great and patient with me and my mom picking out furniture. He was very helpful making sure I get the best deal but wasn’t pushy and was very patient. 10/10 Nick was awesome and will definitely return for my next piece
Great selection of furniture and decoration. Very attractive prices. Friendly and helpful sales team. Me and my wife enjoyed the whole shopping experience. Will shop there again.
I worked with Danielle she was a pleasure to deal with everything went fine had no problems with her would definitely work with her again in the future when I need some more furnishings.5 star 😎👍
Excellent service Very attentive but gave us space and time to make decisions Showed us a variety of things that would suit or needs We purchased 2 full rooms of perfect furniture and are so thrilled
Thank you Ashley at Mayfield Heights for having the perfect couch for my living room, special shout out to Nick who made our experience the best and most enjoyable too, you’re a natural.
Allison was super helpful and knowledgeable of the various products we were looking at. She was able to answer all our questions and was able to help guide us to models based off of our needs and wants. She was excellent to work with!
Dani is very good at what she's does and I would recommend her to anyone
We visited already knowing what we wanted. Sales person gave us space to pick things out, answered questions when we had them, and was really easy to do business with. Store is clean and laid out well.
Super friendly…went above and beyond to help us get what we were looking for!
Daniel provided excellent service. She was friendly, knowledgeable, and very helpful during our purchase process. Everything went easily and quickly.
Danielle was wonderful. She is efficient and knowledgeable. I didn't feel like I was being sold, I felt I was being advised by a professional.
Excellent experience scoping furniture options and securing a great deal.
Allison at Mayfield store was extremely helpful in finding the right loveseat for a tight space in the exact material that we were looking for. We will definitely be back.
Great service, worked with Nick and Jaimee, helped us find the perfect sectional for our apartment
Alicia was really helpful!! We were able to get everything we wanted. She even shower us were there were clearance items in case one would work for us. Just got everything we ordered. It looks so nice. We are so pleased with the quality of all the furniture we purchased!!
Thank you Alicia for your quick knowledge and great customer service! We were literally in the store 2 minutes and Alicia took us to view the perfect couch! We bought it immediately and it will be delivered next week! The most pleasant experience ! Thank you !!!! Patty and Susie
I truly appreciate all the help and patience of working to help me get my my dream come truly
Eris was a great sales associate, very respectful and patient
Allison was super helpful! Thank you for a great experience with a real person in this online world!
My whole home is Ashley furniture. Quality home furnishings. Go see Matt, store floor manager. In Mayfield ohio for a great experience in furniture purchasing.
Great experience making several purchases! Nick was very patient with all my questions and didn’t apply any sales pressure. I really appreciated it!
Erin Eanes was very helpful throughout my furniture search and shopping! Experience was quick and easy helping. Highly recommended!
Stephanie was AMAZING!! Best experience I have had in retail in years!! Mayfield store is awesome and the service is wonderful!! Thank you for bringing customer service back to retail!!
Danielle was very knowledgeable and patient with our decision making process. I wholeheartedly recommend her and Ashley Furniture.
My wife and I had a great experience at this Ashley Furniture. Our salesperson, Alicia, was great to work with. There were no high pressure sell tactics but she was always there to help and answer any questions we had. She was also very personable, patient, and understanding. We purchased a Purple Restore Plus with 60 months 0% interest and no money down which wasn't offered at a closer Ashley. We also got some really great discounts on several Purple items (sheets, a mattress protector, two pillows, and a seat cushion.). I definitely recommend this Ashley location and working with Alicia!
Everyone was very friendly. They gave me my space to look around and then were very knowledgeable with my questions. They made the purchasing and delivery process so easy!
Really nice selection of sectionals with good pricing. Alicia was great to work with!
We had the best service ever from Danielle, she was so attentive and knowledgeable about the products we were looking for. We are so grateful for all that she assisted us with.
Our sales person Danielle, was very kind and informative.
Went in to look at sofas and mattresses. Nick helped me. He was very patient and helpful and showed me around the store. Thanks to Nick I picked out the best mattress for a great price! I highly recommend this Ashley Store!
Excellent overall experience. Both the manager and sales associate were top notch! A true pleasure to work with them. Can’t wait 4 my new sofa! It’s a beauty
Allison was wonderful to work with. She was very knowledgeable, she was patient and she took the time to understand what I was looking for. I highly recommend Allison and Ashley Furniture!
My husband and I visited the Mayfield Ashley store in need of a couch. We were greeted by Eris, who was extremely professional, approachable and attentive without hovering or being pushy. We told her our budget and pointed out some couches we were interested in. She invited us to Ashley's VIP event where we could potentially get higher discounts on select couches. We returned during the event and Eris helped us style the couch we chose with a few extra cushions and vases which she threw in as gifts. She was very enthusiastic about helping us find the perfect accessory color scheme for our couch, and we had a fun time styling it in store until we were satisfied! We ended up getting a great deal and couldn't thank her enough. We highly recommend this Ashley location and Eris Eanes!
The sales team were friendly.The store decor had a nice mix of furniture styles. My sales person Matt was knowledgeable and a very helpful. I love this store.
Great experience, great salesman- loved working with Nick!
Great service from Danielle, she took great care of me when I told her I needed furniture for my 90 year old Army vet dad and Marine vet, me. She insured we got the best price since we're both on fixed incomes. Thanks.
Danielle did a great job at meeting my needs and getting me the best price she could on my new dining room table. This is the kind of service and support I expect when making large purchases such as this one.
Awesome Customer Service and Great Deals
Allison S was awesome here. She helped me in finding a great sectional for our house that fit our very specific needs and wants! What a great experience thanks to Allison!
Very welcoming and accommodating.
Great customer service initially by Eris then Jamie, the manager. Purchased a beautiful power operated recliner for my sister. I know she’ll love it because I sure do!!!!
GREAT experience, Danielle is the best!! She helped my husband and I purchase the brand new durapella couch with such ease and was just sooo helpful…might have walked out without a couch if it wasn’t for her helping us!! Very thankful that she helped us so much!!
I received a friendly greeting by Allison when I walked into the store. I told her what I was looking for - something specific (a blue couch) - and she knew exactly which couches came in blue for me to look at. I had some other criteria as well and she talk through with me how we could put it together. She was fantastic to work with. I was quite impressed with her knowledge of the store's inventory, her agility finding the resources on her tablet, her friendly and warm way of relating with you all of which made the process a pleasure. Highly recommend Allison! Wide selection at Ashley's too.
Salesman was nice. His managers (including Matthew), not so much. Told me to shop elsewhere. They embody sleazy furniture salespeople.
The sales representative Allison was very helpful and pleasant to work with during our transaction. It was a very positive experience.
Very friendly staff, We Quickly looked around and saw what we wanted and it was ordered . Great service
Walked in an Alicia greeted me, I knew what I wanted had a picture from website it was on the show floor. Once examined I made the purchase. Out in record time
Allison was amazing!! She took my ideas, the vibe I was looking for and brought it to life!! No small effort- it’s an Alice In Wonderland Undining Room . I will add photos when the furniture is delivered. We will be goi g back tomorrow to return lace all the furniture in our main family room.
Eris is a great person with great customer service. Was very patient and took the time out to listen to our vision for the perfect look on our family home
Amazing experience!! Our salesperson was very knowledgeable and understanding of my needs. I will definitely be back! 😎
Miguel was very helpful, knowledgable, and efficient. Got me the couch I wanted at a great price. Make sure to ask for him when you stop in.
Alicia was very knowledgeable and helpful, I had a positive experience in the store today!
Matt was wonderful and a great help. Thank you for helping us find our new couch.
Great experience buying beautiful reasonably priced furniture!
My Senior Sales Manager Matthew Adler was very respectful and knowledgeable. Matthew attitude was very pleasant, friendly and Matthew showed great interest in pleasing his customer. What a great person and I will ask for Matthew when I need to shop for more furniture at Ashley.
I would definitely recommend this store, Danielle provided excellent customer service.
Was greeted by Matt. I explained I need living room and dining room furniture. Explained I didn't know exactly what I was wanting but just need space and time to roam to find what speaks to me. No pressure selling at all. Checked on me time to time to make sure I didn't need anything while shopping. I found a living room and dining room set that I love. He explained how I can do the 24 months deferred payment plan since I need a lot of furniture. It allowed me to keep some of the money I actually had to pay for my furniture. I could put the money towards other things I needed for my home. Applying for the store credit was simple and easy. Got approved. I was able to get my couch set within a week and my dinning room set in 2 weeks. After my couch set was delivered I called Mat and said I would like to change the dinning set. Matt said no problem and said to come on in to change it. Came in Matt directed me to a dinning room set that was to my description I told him over the phone. I didn't like the chairs that was with the table. Matt went and got different chairs brought them up to the table so I actually see what it look like all together. Perfection. Matt made the switch super easy and was very accommodating with me changing my mind on the original one I had picked out. Didn't let me feel bad about the change. Both deliveries was amazing. I received a text 2 days prior to tell me the time slot and day it would be delivered. The day of I got a text 10 minutes prior to arrival. They called to let me know they were here. Came in asked where furniture goes. Brought in furniture. Made sure my door way was protected from bumps or scratches. They put the furniture together for me. They were quick, on time, and very kind to me. The only suggestion I have is for the delivery people should have shoe coverings to protect the carpet/flooring. Other than that I have had a great experience and would refer everyone to them.
Danielle was wonderful and patient and answered my question easily. If my purchase if half as enjoyable, it’ll be great.
Our Ashley sales person (Michael Schmidt) pleasantly greeted us at the front door and he assisted us in finding a living room set that we absolutely love. The quality of the furniture at Ashley was much better than what we had previously seen at another furniture store competitor. Michael was very helpful and friendly. He did not pressure us and was there whenever we had a question. Their store had a 25% sale going on at the time of our visit so we were able to get a great price for the furniture we purchased. We were extremely pleased with our salesman, quality of the furniture we purchased and pricing. I highly recommend checking them out.
Great experience with Danielle! She was very helpful and Kind . Looking forward to return back to continue furnishing my home !
Danielle was awesome from the moment we walked in the door. I loved her personality! She went above and beyond for me and I really appreciate it! Keep hiring people like her Ashley Furniture!!
Great Furniture Matt is a great salesperson he knew me when I first walked in the door from a year ago when I bought some furniture. He is not pushy and the transaction went smoothly. Can't wait for my furniture to be delivered
Ashley was friendly and helpful! We got a good recliner at a great sale price.
Matt was great to work with! Looking forward to our porch furniture!
I had a wonderful experience. I did browse the website before hand so I had an idea what I was looking for. Allison Sponseller made my experience quick and painless. She was professional and great to work with. Thank you Allison!
I had a wonderful experience at Ashley’s furniture with Jodi. I came in about 2 weeks ago just to look around and see if they had a sectional I saw online in store, which they did. The sectional looked even better in person and I fell in love. Jodi greeted me at the door and what I loved most was that he was not the typical salesman that follow you around and harasses you lol! He gave me my space and time which I appreciated so much. I told him that I would be back in 2weeks and I did just that. When I came back Jodi made my purchasing process soooooo easy and smooth. EXTREMELY patient and very resourceful. He did not make me settle for something else or anything. I will DEFINITELY be returning to Ashley’s furniture and shopping with Jodi. I have told so many ppl about my great experience shopping at Ashley’s furniture and I am super excited for my sectional to arrive!!
Allison Sponseller was EXTREMELY helpful in helping me pick out a sleeper sofa with matching recliner and a very nice queen bed, mattress, dresser and mirror. Thanks Allison. Keep up the GREAT work!!!!
Good customer service, help me find what I needed, very satisfied with the service I received today.
Hands down one of smoothest buying experiences I’ve had. Alicia was the perfect sales person. From the moment we walked in the door her personality shouted friendly, warm and eager to assist us in any way she could. She checked on us often as we made our way through the store but not to the point of hovering. She answered all of our questions and offered needed to know information. I have to say she really knows how to close a deal without pressure, which is truly a skill to have. She was very personable and made us feel at home and like one of the Ashley’s customer family. We were very pleased with our shopping experience. I will definitely recommend this store to others.
Excellent service the salesperson was very knowledgeable and helpful
Allison was so helpful with helping me envision my bedroom. She also helped with the financing part. I recommend everyone to come to Ashley Store when they want to buy furniture. I will forever be a customer
I decided on a whim to visit the Ashley store in Mayfield. I was simply looking for some end tables and walked out with a car load of clearance items and having ordered three bed frames! My shopping experience was great! Alescia and the management team made it very comfortable to shop and worked with me to make my purchase fair and affordable. I really feel that I received quality merchandise and a great deal. Thank you, Alescia for your kindness, knowledge of the products, and assistance. You really went the extra mile for me and I appreciate you! I will be back to furnish other rooms in my home. God bless your business ~ Theresa
I put a dining room set, a server, and 2 counter-height stools in my favorites bin in December on "Red Carpet Day." I got the red carpet day price when I purchased the items in March for a move! Quintin & Jody were fabulous to work with, too. I will receive my new furniture in my newly-built home in a week. I can't wait! Thank you, guys.
I had a very good experience. I went looking for an item I saw online. However the item had just sold in the store.But I saw a similar item that I liked. The item was on sale online thus I received the sale price for item in the store. Very pleased with the results.
Saleswoman did great job in serving and meeting what I needed.
Had a pleasant experience and the sales person did a great job for us.
Allison was great and helped us pick out a perfect sofa
Alicia was wonderful in helping us pick out furniture. We will definitely go back for future furniture needs. We picked comfortable quality furniture.
Matt was extremely helpful, patient, and knowledgeable in terms of helping my finance and I find what we were looking for. We traveled a little over an hour to come here and would do it again!
Mathew Adler provided extraordinary service! Was not overbearing at all! Very knowledgeable on all of the items. All of his recommendations were very helpful!
Great service and people.
Alicia was so nice and helpful. At first looking around I didn’t think there was anything in my price range and then she helped me find a couch, loveseat and recliner chair on sale and in my price I was looking to spend! Will definitely recommend!
Super friendly! Knowledgeable and professional staff. Excellent customer service! Thank you Q!
We loved shopping at Ashley! The staff (Matthew) was super helpful but also didn’t make us feel pressured.
Matthew Adler was a fantastic resource and highly personable guide in helping us choose our new mattress. He was knowledgeable and professional and enjoyable to work with! Very excited for our Temper!
My wife and I had an amazing experience at Ashley Furniture today working with Allison. There was no pushy sales pitch, and she was very informative and helpful. We are very happy with our purchase and the service we received.
I met Lillian Jones today, and she was awesome. I got greeted with an amazing smile and a " welcome to Ashley Furniture, how can I help you today". I let her know what I was looking for and away we went. She asked me questions on likes and dislikes, and give me plenty of option from what I told her. I never felt any pressure to get anything she suggested. I found my shopping experience very pleasant and enjoyable.She even picked out some accent pillows for my couch, which I love. I'm definitely going to recommend her to my friends and family.
What a great experience at the Mayfield Road Ashley Furniture, twice. Matt even came in on his day off to show me around the different options. It ended with a sale. So excited for delivery day.
Matt was engaging and knowledgeable. thoroughly explained how mixing and matching things we liked would affect a package price. He also was clear about the protection plan on all the pieces. It all worked out well for us.
Very helpful love the help and information 5 stars
Great experience with Jodi Young. He found the right pieces for us and they were available. We will work with him again.
I would like to give kudos to Miss London for her patience, enabling me to Ask a thousand questions.she is knowledgeable about the business, gave me different ideas yet staying within the space that had available. I am now looking forward to my new furniture. Thank you.
Alicia was such a pleasure to work with! She answered all of our questions and did not make us feel pressured to make a purchase at all! Everyone in the store was so kind - Would highly recommend this store!!
I got what I wanted at a good price and left with it minutes after walking in. The salesman was attentive and thorough with the whole process.
Informative. Low pressured. Friendly
The selections were great and prices were even better. Our sales person, Quinten, was extremely helpful and made sure we were finding what we needed.
The experience we had at Ashley furniture was outstanding. Alicia did an amazing job helping us to find the right couch with no pressure to buy.
We worked with Danielle and she was super resourceful, fun to work with and helped us find the perfect mattress and bedroom furniture set.
Allison was amazing! Helped me from start to finish
Excellent customer Service
Alicia gave me the best service!! Giving great advice and really listened. Fantastic customer service.
Very professional ,had what i was looking for . All staff spoke when passed me when I was looking. I bought from Ashley before. Excellent experience. I will return. Sale person was so nice so work with. See you all soon
Danielle was very knowledgeable, polite, and patient! She made my day and my purchase experience awesome!
Friendly and took a great amount of time to get us the perfect couch for our home!
After feeling a bit defeated, Quinten saved the day!! Not only did he greet us excitedly at the door, he listened to our wants and knew exactly what we needed!
Great selection of furniture and customer service….I will be returning!
My first time in was wonderful.I was greeted at the door and was really impressed by the selection. I found the perfect couch for my apartment and Jodi gave me free pillows! I will definitely shop there again. It’s my favorite place for furniture now.
Staff very friendly and professional. A large variety of furniture . Very clean, and cozy atmosphere
First time in the store in mayfield and Allison was super hopeful!
Walked into Ashley furniture and A very friendly young man greeted me. Giving me his name. I think his name was Clint. He kept up with me through out my time in the store finding products. For me. I will be back.
BEWARE - DO NOT BUY FROM THIS STORE!! I would not recommend shopping here if you want a smooth process to buy furniture. I went to the store to buy my daughter’s “big girl” bedroom set and have run into issue after issue. 1. I was told I didn’t need a foundation for the bed so I purchased slats - this was incorrect which I found out at delivery 2. The delivery men had a box for queen railing but there was a quality control issue and it was actually full size railings that were installed 3. The store delivered a box spring after talking to multiple people at customer service and the store to resolve the slat vs foundation issue - it was not low profile as discussed but standard. This is where we found out about the wrong size installed. Now we have to wait another week to get the correct parts after waiting a month for the initial order. Worst experience buying furniture ever!!!
BEWARE - DO NOT BUY FROM THIS STORE!! I would not recommend shopping here if you want a smooth process to buy furniture. I went to the store to buy my daughter’s “big girl” bedroom set and have run into issue after issue. 1. I was told I didn’t need a foundation for the bed so I purchased slats - this was incorrect which I found out at delivery 2. The delivery men had a box for queen railing but there was a quality control issue and it was actually full size railings that were installed 3. The store delivered a box spring after talking to multiple people at customer service and the store to resolve the slat vs foundation issue - it was not low profile as discussed but standard. This is where we found out about the wrong size installed. Now we have to wait another week to get the correct parts after waiting a month for the initial order. Worst experience buying furniture ever!!!
BEWARE - DO NOT BUY FROM THIS STORE!! I would not recommend shopping here if you want a smooth process to buy furniture. I went to the store to buy my daughter's "big girl" bedroom set and have run into issue after issue. 1. I was told I didn't need a foundation for the bed so I purchased slats - this was incorrect which I found out at delivery 2. The delivery men had a box for queen railing but there was a quality control issue and it was actually full size railings that were installed 3. The store delivered a box spring after talking to multiple people at customer service and the store to resolve the slat vs foundation issue - it was not low profile as discussed but standard. This is where we found out about the wrong size installed. Now we have to wait another week to get the correct parts after waiting a month for the initial order. Worst experience buying furniture ever!!!
Quinn was very helpful and nice..he made sure my order was right. He smiles a lot! Next customer should go to him when coming in to buy something..thank you!
Very helpful in helping us find what we needed
Allison was wonderful. She even looked up the chair I was trying to coordinate the couch with on line. It was a pleasant experience from beginning to end. Thank you for a good price and good service.
Quinn was very helpful and upfront in the process.
Quinn Answered my questions, made the process simple and easy, and made my first Ashley furniture experience a good one!
I had a great professional experience with Ashley furniture thank you 😊
We love our new couch! Allison did a fabulous job of helping me make a decision. I have been looking for a couch for some time now and just couldn’t decide what I truly wanted to buy. I am very indecisive and she made this easy for me. Allison was patient and extremely thorough throughout the whole transaction!
They charge too much money on there furniture also bill they charge too much
Purchased a beautiful dresser. I was given a delivery date over a month out. The day came for my delivery and there was radio silence. No communication at all, save yourself some time and money and shop somewhere where they value your time as quickly as the value your money. Called customer service abs text the number listed and just a total disregard for me once they had my money, will be seeking a refund. Poor service, poor follow though. Choose a company that seeks to earn your business as a repeat customer, they treat customers as a one and done transaction.
Danelle was extremely helpful purchasing a new sectional. She was wonderful to work with.
Ashley was very helpful, she helped me get credit to buy what I needed that day. Thank you!
Jodi was very professional and helped me find exactly what I was looking for. He didn't come across as an overbearing pushy salesman and gave me time to make the best decision for my needs. We were able to arrange a delivery date scheduled within six days of my purchase. Thanks again Jodi.
Buyer beware check the online price before shopping at the store the price could be much lower.
Great service….
I came in at a busy time so I had a slight wait which was just fine. It gave me a few minutes to look around. The gentleman I worked with was efficient and professional. We sat down and placed the order I had already built online. Paid and delivery was setup in under an hour. Definitely a good experience.
Do not shop here. There is a no return or exchange Policy, with no exceptions. No one told us that our bed had to be taken down before delivery. We assumed that the delivery service would take the bed apart, which is not farfetched. We were not correctly informed. We spent $5,000.00 cash money. On a bed that has been sitting in boxes for almost a week. Misinformation is very unprofessional. It catches up with you. And over time especially during a recession is what puts a company out of business. To rob people is absolutely no way to conduct business. And God is watching all of it. Blessings.
Allison was great! She was able to keep me in my price range for the entire total cost and was able to even work out a deal for me. I am very satisfied with the customer service and help I received today.
We loved the furniture selection, found exactly what we wanted, and we were treated with professionalism and respect.
Great experience at Ashley! Matthew was very helpful and addressed all of our concerns. I do wish there were more variety in colors for the couches, but other than that, it was great!
Great, working with Matthew. He was very accommodating, and also knew the stock very well! Thank you!
Professional, knowledgeable and efficient sales team. Showroom has a lot of variety.
Great buying experience. Allison was super helpful! Will definitely shop Ashley again.
Jodi was very professional and very knowledgeable of the products that Ashley Furniture sells.
We went into the store today after being accepted for a replacement claim on a current mattress due to dipping. We worked with Quinn and he was extremely helpful, friendly, and knowledgeable while we picked out a new mattress. Quinn went above and beyond for us and we are very grateful. Awesome experience!!
Awesome Party Time sofa!!! Process was seamless. Great deal. Easy financing. Couldn't have gone smoother. I knew the couch and tables I wanted. No pressure to max out my Ashley card. He knew I knew what I wanted and I had my new furniture ordered in like 10 minutes. Was great. Thanks Ryan and team. Highly recommend. UPDATE: So this place went above and beyond when I had an issue with a bent hinge on the fold down center console. Even sent a Service technician outside of his regular area. Most places wouldn't do that. Ashley is a big company and they could have swept me under the rug and forgot about it. Instead they really Impressed me to the point where I wish I could I have 10 stars. Thank you Christine in the warranty dept. for Staying on top of things and keeping me updated throughout this process.
Jodi was very knowledgeable and pleasant to work. He shared several different styles, very patient. An easy and excellent furniture buying experience all around.
Great experience! Quinten was very friendly and helpful! We will be back for future furniture needs! Thank you
Purchased a sectional from Ashley for our recently renovated room. Matt A. was patient, helpful and knowledgeable.
I am changing my review based on poor customer service. We scheduled our furniture for delivery and they confirmed but never delivered . Received a call at 4pm being told they were an hour behind schedule but furniture would be delivered. Furniture never was delivered and no one contacted us to tell us it wasn’t being delivered. No number to call till next morning and then we were told we would have to wait 4 more days for a new delivery time! Apparently I should have read the delivery reviews before I chose them!
Jody was very helpful. Nice experience.
Ryan was knowledgeable, patient and helpful. We bought 2 mattress sets at the same time!. He made us feel so comfortable. Absolutely will return
Dion was wonderful to work with!! He was very knowledgeable and spent a lot of time with us answering our questions. Will definitely plan on working with him again for our next purchase.
I don’t usually leave reviews, however this case is the exception. I really had a good shopping experience at Ashley’s. The store has a large selection, the quality is good, and the prices are reasonable. The staff are super friendly. “Auntie” the person who helped me was awesome!
Alicia was great! Gave us time to look around and no high pressure selling.
So I’m a honest person. I wasn’t crazy when I first came in and I felt the salesperson was kinda following me. BUT I bought something because he worked with me in the end. Don’t have my furniture yet but overall it was a great shopping experience.
Jody was exceptional. He was helpful, friendly and professional. He answered our questions and was always available when we needed him. He was not pushy or overbearing, but gave us the space and time we needed to make our decision.
Auntiana at the mayfield store was very courteous and polite. She was very patient and helpful while we were selecting our recliner. She made our store visit a great experience. Good customer service. Thank you Auntiana.
Lillian did an excellent job assisting me! She was very patient and was able to show me exactly what I needed! SALE COMPLETE!
Seth was very helpful and knowledgeable. Made shopping easy.
Great selection - great price 👍🏼
Dion was very helpful and knowledgeable
Associate was nice and helped me find what I was looking for. Great selection of furniture
My sales associate Jodi Young was amazing, took the time to listen to my wants and needs and made sure that my work schedule was taken into consideration with delivery times and dates. He will be adding a few other peices of other items to my order and delivery and I can't wait to see what my items look like in their respected space.
So disappointed with this store, and Ashley in general. Purchased a sectional on November 6th. Had it delivered November 24th. When it was delivered, we noticed right away when they brought a section in that it was unwrapped, like it had been used or most likely returned already, while all the other components were wrapped in plastic. Sure enough, once the sectional was put together, the unwrapped component was defective, and did not align with the other parts of the couch, not to mention the stitching on the back of it was screwed up. Took photos and went back to the store to show them (since the employees delivering the furniture are a third party and do not work at Ashley), and they agreed it needed to be replaced, and that someone would be in touch. I received a text from them shortly after that, stating that the replacement was ordered, and we scheduled a 12/16 delivery. About a week before the delivery, they texted me again, and said they had to reschedule, because the replacement was going to be late. They now said I could have it 1/10. I stated this was unacceptable, and then all of a sudden, I could get it on 12/30. Great. Let's do it. Just got another text from them (12/20) stating that there was another delay. Now they needed to push it back again 1/9 (ironically the day before the original date they said a replacement available.) So I'm pretty sure they straight up lied to me when they moved the date up. They are blaming supply chain issues, but come on. They have been using that excuse since Covid. I work in construction, building retail environments. The supply chain is fine, even importing from overseas. They are just late. There has been no offer of any sort of a discount on the defective furniture. Instead, I am just at their mercy until this thing is delivered. Save yourself the aggravation with these guys and go to Wayside. Bought furniture from them and have had zero issues at all. I do want to also add, the salesperson at the store was great. I have no issues with them. Just have issues the way we have been treated since.
Dion was absolutely amazing ! He was very knowledgeable about all of the products and patient with us as we weighed our options. It was a great experience from start to finish , I can’t recommend this location or Dion enough!!!
Matthew is so friendly and took the time to help me find a great mattress!
Super helpful staff! Our associate Seth is simply wonderful. Quality and pricing was so great we bought more than we thought we would. Very happy!
Dion provided excellent customer service. He listened to my requirements, and met each of them beyond my expectations. Ashley Furniture is a mainstay for beautiful and affordable furniture. The company has changed and invested in a new business model. Delivery and assembly has been crafted to meet the customer’s demands. Thank you Dion for a job well done.
Matt was very helpful, informative and patient! He made the buying process less stressful and we are happy we chose Ashley! Thanks! Update: We had to make some changes to our order. Lillian helped us this time and was wonderful!! She was so accommodating as we changed our minds. She was also patient, informative and SO friendly. We would highly recommend Ashley for their great sales team! Thanks again!
"Our experience at Ashely Furniture was truly enjoyable. Matthew provided exceptional service, guiding us through their impressive collection of furniture and addressing all our inquiries with expertise and kindness. Despite not making a purchase, his non-pushy approach was refreshing. When the time comes, Ashley Furniture will certainly be a top consideration for our furniture needs."
Matt Adler exhibited exceptional knowledge and patience during my shopping experience. His expertise in guiding me through various options and explaining the details showcased a deep understanding of the products. Matt's willingness to answer questions and provide valuable insights made the process enjoyable. His helpful demeanor and commitment to ensuring customer satisfaction set a high standard for excellent service in the furniture industry.
Quinn, is amazing.l really appreciate his help, very patient 😀
Salesman Quinn was amazing he showed me every options and made sure to stay in my price range.
Matt greeted us immediately as we walked in and became our sales representative. Very hands of in terms of allowing us to browse as a no pressure approach, but very accommodating when we had questions or to offer an opinion. Didn't hesitate to look into a variety of options. Very pleased with our experience. Thank you.
Staff is friendly and knowledgeable. Very helpful looking up options and stock availability.
I like the large touch screens that you can use to look up items. Dion helped me find what I was looking for and handled the transaction quickly and professionally.
First time at an Ashley store. We went in looking for a new sofa for our family room. Alicia met us at the door and was great at showing and explaining the various sofa options. We ended up buying a nice leather sofa and were very pleased with all the choices and prices available. Thanks to Alicia, a very pleasant experience.
Jodi was the best!! He was polite, professional and informative!!
Dion was super helpful! He made the process of buying a new sofa an easy and pleasant experience
I had the pleasure of working with Jodi, the sales manager, while purchasing a dining table, and I couldn't be more pleased with the experience. Jodi's exceptional customer service stood out as he patiently addressed all my questions, demonstrating a deep knowledge of the products. His guidance was invaluable in navigating the wide variety of selections available in the store. Not only did he make the decision-making process smooth, but he also ensured that I found a dining table that perfectly matched my preferences. Ashley's store boasts an impressive range of options, offering great quality at competitive prices. The combination of Jodi's expertise and the store's extensive selection made the entire shopping experience enjoyable. I'm delighted with the dining table we chose, and the overall satisfaction with the purchase is a testament to Jodi's dedication to providing outstanding service. I highly recommend Ashley Store for anyone seeking a diverse range of quality furniture.
I always have a good experience at this Ashley. All my furniture is from there. And the sales manager Matt is great
Thanks to my salesman Matt. Always come through . Great product and great price, Very professional staff
I had a great experience working with Alicia buying a new living room furniture set and mattress. She is exteremely informative and gave excellent recommendations. She was able to help me get a great deal and to navigate the best financing options.
Shopping at Ashley store in Mayfield Hts was a wonderful experience Ryan Fletcher greeted my wife and I at the door made us feel at home. Ryan was great 5 stars through the whole experience. We brought everything we were looking for at this store thanks Ryan God bless🙏.
Alicia was great. Wonderful customer service.
Jodi did a great job taking care of us. He was extremely helpful and provided us with many options that ultimately helped us with our final selection. We had a great experience.
He was very professional as well as patient while we described what we were looking for gave us many options. We loved his service.
The Salesman, Jodi, was very knowledgeable. I enjoyed the shopping experience and will return for more furniture very soon. This was my first time at Ashley's furniture and I am very impressed.
Seth was wonderful! Very knowledgeable. I went in knowing the style couch I wanted, he showed me my options and helped me find exactly what I had in mind. Everyone in the store was extremely friendly and made my overall experience all the more fun.
Everyone was so friendly & inviting! Very knowledgeable & not pushy at all!
Seth welcomed us to the store and was very helpful, without hovering or being pushy.
I love the service and hospitality inside Ashley furniture. They are so welcoming. Dion was my salesperson and he was awesome! I love my furniture and would go to Ashley for all my furniture needs.
The salesperson helping me lied to me so that I buy the warranty. I should have left but because it was helping another salesperson get a commission I went on and bought the item
Outstanding Customer Service! She helped me out all the way to the end. Thank You
We had Matt Alders as are salesman and he was the best! No pressure, let us look around and let us make our decision! Very happy with our purchase and will definitely go back again!
Mathew Adler was a great salesman who helped us pick the right mattress with ease. He was very knowledgeable, and helped point us in all of the right directions. He answered all of our questions very thoroughly, and gave us a recommendation in all price points. He even helped us get the best deals possible on sheets, a mattress protector, bed frame and the mattress. He let us try all of the pillows and mattresses, was patient, and was very attentive as soon as we walked through the door. He gave us space to make decisions as well. I was very satisfied with the experience overall. They have a wide selection of many different styles of furniture as well, although we did not find anything to our particular taste and budget in that regard. We can't wait to have our mattress delivered and test it out!
Fabulous experience
Ryan was very helpful and great to work with.
Very helpful staff. Not pushy at all. Courteous and kind. Explained anything we didn't understand and answered all of our questions. Highly recommend finding your next furniture here.
Seth Was a great salesmen! Great personality connected well with his customers. He knew the products and where and how to find other options!
I typically view life as you win some and you lose some. Unfortunately circumstances do happen but, as long as everyone is putting their best effort, no hard feelings. However, the quality of customer service and professionalism that’s been demonstrated by management, Jaime Stokes, of this location and Katrina (who refused to share her last name with me) from the delivery department have been extremely disappointing and disrespectful. 1) Jaime Stokes is only interested in pushing a sale to make numbers for his location so he’ll promise delivery of needed items (in our case split into two separate dates with his confirmation that whole sleeper sofa set would be delivered by 11/7). Once you, as a customer, sign your acknowledgement of 12 percent cancellation fee you are stuck with it regardless of how badly they mess up their commitment to you. 2) Warehouse, Katrina, makes logistical changes without any consideration for client’s needs. Store location points at warehouse and warehouse points at a store location. Client is a monkey in the middle. My sleeper set was split into multiple deliveries with only partial order being delivered on 11/7. Our house is a standard floor plan that was built in 1979 and we selected a smaller set since it was for our basement (which was voiced multiple times during our 2 plus hour visit). Delivery guy said it wouldn’t fit (no physical attempt was made to fit since only partial set was delivered). Our only options include selecting another item that most likely won’t fit based on available parameters or cancellation with 12 percent fee. Liability for misrepresentation of delivery timing (which was a dealbreaker for us at the time of sale), lack of consulting on furniture fit and lack of proper communication/notation with a warehouse team to ensure client’s request timing is considered, become finance responsibility of a client by forfeiting 12 percent from the total price of cancelled items. Management is not interested in discussing or accommodating these circumstances. I am greatly disappointed in the level of customer service that does not care about professional etiquette and client retention. My wife has been to the store 3 times and is still waiting for Jaime Stokes to call her back.
Auntiana was very attentive, knowledgeable and supportive of my needs and desires. She made the process very pleasant. Thanks!
Quinn was amazing from the moment we walked in the door. He greeted us with a friendly and no hassle attitude. Further into our exploration of the store he offered great insights into the costs and attributes of each piece we were looking at. Highly recommend Quinn and Ashley furniture.
Alicia helped us. No high pressure sales. Lots of choices. A great shopping experience, and I hate shopping, we got a couch and loveseat!!
Jodi Young was professional and personable, while making the whole process of buying a new mattress super easy. I've always been a hands-me- down furniture person, which has lead to headaches (and now back aches) over the years so it was kind of intimidating going in to an actual furniture store for the first time. I highly suggest this location, and Jodi, for anyone looking to purchase new furniture
Great sale and great people
I was sent a defective bedframe , it last for a while and broke. When I tried to get it corrected they sent me another defective frames. I really like Ashley but they can't get no more business from me . They made me pay for a new frame to get it right.
My experience was easy and respectful!
From the moment I walked into the store, I felt welcome. Ryan was as nice and helpful as he could be. Absolutely no pressure. I found what I was looking for on my first try. Left the store and came back within the hour to make my purchase - at a very good price. Can’t wait to get it delivered! Highly recomend.
Auntiana from Mayfield was very helpful and she went above and beyond to help me, her professionalism was a dynamic
I went with a friend...looking for tables... Ryan Fletcher help us! He was very knowledgeable, nice, funny and quick. What i wanted had to be ordered...Ryan looked it up...My tables will be delivered next week...Thanks Ryan...😊
My first time at the store I was greeted by a friendly face, Alicia. She directed me to the area I needed and allowed me to roam around the store without any pressure. When I had questions she was available and very helpful. Alicia was very patient, I was able to walk away with a new chair and a very pleasant experience. Thank You! -----------Update Chair delivered and looks beautiful, delivery with no issue....thanks!
Mathew was/is a great guy and very friendly and not pushy at all.... Was informative and knowledgeable. I asked him for his help with a couch with my recommendations and he was able to help me on the spot.... My wife and I purchased our new dual recliner loveseat today.... We are looking forward to delivering our new couch this month. Thank you Matt..... Appreciate all your help and painless paperwork....
Matt was awesome!
Very courteous and knowledgeable about the products
Came in the store and was greeted with a smile from Seth and another nice gentle named Q. I had a store credit and Seth got me together quick and easy transaction.
The service was great. The salesman also made adjustment of the price that I seen online. Thank you
I was lucky enough to be assisted by a gentleman by the name of Matt. He was excellent; he wasn’t pushy or invasive like so many salespeople can be. He was kind, patient & knowledgeable. I will absolutely be purchasing so much more from him. Thanks Matt!
No pressure sale! “Aunti” was friendly and helpful.
I saw the perfect sectional for my living room and with the personal attention given by Auntiana, I left the store satisfied.
We had an awesome experience today at Ashley store in Mayfield heights. Quinn was super friendly and knowledgable. Best sales associate we ever had!
Seth and Dion were AMAZING to work with. I came back 2 different times and both times I was greeted immediately and they were both patient, helpful and answered all my questions. I will definitely be back!
The BEST Customer Service ever! Prices are awesome too. This place knows how to cater to their customers. I recommend Ashley’s! Ask for Jodi! He was very accommodating! Thanks Jodi! Rose
Jodi was excellent with his customer service and helped me find the best living room set. The staff was friendly as well
Dion was phenomenal! He was extremely patient and very knowledgeable of the items. He was attentive the entire time and made great suggestions. I will definitely be doing business with him again in the future
Love the Ashley store!! Alicia was very helpful with helping us look for sectionals and gave us great conversation while we were looking!
Great service, Jodi was very helpful.
From the time I walked in the doors of Ashley Furniture, Dion was a beautiful ray of sunshine. I am disabled and he had alot of patience and professionalism about himself. I thank you Dion I got exactly what I told him I was looking for. Thank you I really appreciate you.
Great salesperson! Very friendly and helpful.
This was the best furniture shopping experience i have ever had. No pressure sales and Jodi was great!
Quinn was amazing, kind, very patient and helpful. I will be shopping at Ashley again. We purchased two mattresses with bases and are very happy.
The manager there was very helpful! Excellent customer service!
Dion was very good and helpful
Very professional
Amazing service, could not recommend more. We walked in to the store with a very specific request and timeline, and within minutes our rep Dion found us a couch and got it scheduled to be delivered the same week. His assistance was top notch and we look forward to working with him again.
Auntiana was so kind, patient and extremely helpful. They have beautiful high quality furniture. We will back back!!!
I was warmly greeted by Dion he was very helpful he took care of me and I enjoyed talking to him and I will recommend Ashley to all my family and friends
Seth was knowledgeable and extremely helpful in making our Mattress purchase!! Highly Recommend!
Great customer service everytime
Ryan was incredible to worth with. It’s not easy to invest into furniture while being outside of the apartment. We took measurements, made drawings and he even moved around coffee tables throughout the store to make sure it fit and matched with the couch. The experience was the definition of above and beyond. He’s an asset to this stores location and company. Go and work with Ryan.
I called to check stock on an outdoor patio set which was available- Yahoo. Dion was extremely professional, answered all my questions and received my business because of it. Great sales people are hard to find and I appreciate how quick and easy the process was. Well Done Dion and thank you!! PS- To: Mr. Dion’s Boss - you’re lucky to have a professional salesperson like Dion on your team!!
Salesperson uncertain of anything when it came to delivery. I lost time from work waiting for a delivery that never happened. The assistant manager went out of his way to make things right. Their delivery tracking service is horrible
I spent time in the Mayfield store with Dion. He was an amazing representative. He was patient, kind and knowledgeable. He made my experience great. I will be returning soon.
Very friendly and great service!! 😊
Great customer service at the mayfield hts store!! The sectional that I bought from them had a fabric issue and they took care of it right away. Thank you Jaimee and Quin!!
Great. The people were very friendly and helpful. Will definitely go back fantastic service
Salespeople were fantastic and appreciate the first class service. Dion was great to work with and rest of the staff was extremely helpful too.
Dion was super helpful. Store setting had a very appealing appearance.
Very understanding and helpful Ashley help me to get the rails I needed for my bed with no problems and she also helped me with getting a schedule for them to deliver my bed pieces that I need and set it up. Very helpful.
Amazing Service and great prices! Go and ask for Matt!
We can’t wait for our new couch!
I hate the fact you get an extended warranty, but you have to text and contact several people to get service you already paid for.
We have bought things from Ashley through the years but Dion was the best salesperson by far that we've had. He understood right away what we were looking for and guided us in the right direction. His experience and very friendly personality made our trip very enjoyable. He was fantastic to deal with and we would recommend him to all our friends. As a salesperson myself (steel), he couldn't have been more helpful which I really appreciated. Can't say enough good things about our experience with Ashley and Dion! Mike and Lynne Pistillo
The salesman kept wandering away and when made a decision he was too busy to check us out.
Quinn was fabulous!
Everyone at Ashley is so easy to work with and they don’t pressure you at all! Quinn is amazing 👏🏻👍
I had been in the store previously, close to closing time unfortunately. After shopping different websites I decided to come back to Ashley. My sales associate, Jodi, was very patient with me, as I had a specific dimension in mind as I live in a smaller space. I also wanted certain specific style of love seat. He knew his merchandise! It was narrowed down to three. We closed the sale and I love my new love seat! I'm 6'2" and had specific needs. The delivery drivers deserve extra credit for getting into a tight loading dock space.
Ryan was extremely helpful.
Seth was helpful. Let me make my own decision. Not pushy. Very knowledgeable.
Salesman Jodi Young was exceptional. He was knowledgeable, courteous and a pleasure to deal with. If buying from store again, would definitely go thru him. Store itself was clean and inventory was set up nice.
Alicia made us feel welcome when we walked in the door. We purchase a new bed and mattress. The price was $600 dollars less than what we had seen at another store. Alicia went above and beyond to make sure all our needs were meet . We will be back again. Thank you Alicia, you are the bomb!
Dion was an amazing experienced salesman and was very knowledgeable and fair.
Great experience!!!
Dion greeted us promptly and directed us to the furniture we were looking for. He checked on us frequently and addressed our questions for an overall satisfying experience.
Everything went smoothly. Great sales person
Excellent saleswoman! No pressure and respectful!
Salesman & delivery was great
Shelly helped us find the perfect pillows and nightstands! She is fabulous!
Loved the awesome custom service! Left very satisfied Allison met all my needs!
Nice sale prices
FRIENDLY AND GREAT SERVICE MADE MADE SURE ALL THE SALES AVAILABLE WHERE MET RYAN YOU ROCK THANKS AGAIN.
Excellent service very nice people!!
Great personality, extremely helpful and patient. Thank you
Alicia was great !
Jodi was amazing got us great deals. He was patience it was really a great experience loved it. Thank you Jodi
Treated well - very informative salesman.
Alicia was very helpful and guided us through the entire process and answered all my questions. I got some good deals too!
From since 2022 I have had a wonderful face to face experience with Ashley Furniture Representatives. They are very friendly and helpful. My experience today with Ron was awesome. He offered assistance in locating items from another store and directing us to other products we asked for in the store.
Ryan was friendly, knowledgeable, and thorough. It was a pleasure to work with him. Great job.
Great service
The sales representative was very knowledgeable and helpful.
I found everything I needed here, thanks to Alicia!!!
Best furniture store experience ever! All the pieces are great quality and the service is amazing! Alicia is a Rock Star and I will return here for all my future furniture needs in NEO!!!
Awesome customer service! Dion carefully took me through the process of selecting a mattress to meet my needs. He provided me with all of the product and purchasing options available to me! It was a very nice experience, and I walked away with everything I wanted!
Ryan was so helpful and knowledgeable! Got the couch we wanted and he made the process very easy.
It was a great pleasure to work with Jodi at the Ashley store. Mattress shopping was such ease and Jodi was so knowledgeable and patient with us through the whole process.
Seth was awesome with helping us with our purchase!
Alicia was wonderful to work with! No pressure, just a laid back experience. Thanks Alicia!!!
Quinn is the best thank you so much
Jodi was very helpful in helping us find our perfect couch! Thank you
Matthew was an amazing salesperson, quickly helped me identify my perfect bed. He was very polite and helpful. Thank you!
Seth was a great salesperson. He was efficient and very helpful.
I was met by a very nice person named Quinn and very professional. He even let me relax for a little bit while he took my order and asked did I need water or anything else because I had just got off of work. He made sure I got a very good deal on my chairs for Labor Day sale. He got me started on my way. Go pizza party
Quinn was very helpful!
This was a wonderful shopping experience! Alicia was the best! She answered all of my questions and was very competent. The discounts were amazing. I went there to purchase a new sofa but ended up with a sofa, swival living room chair and a beautiful TV stand because the deals eere so good! This is my new favorite furniture store. I will be purchasing my mattress from here in the near future. Thank you so much Alicia and the manager Matt! What a nice group!
Great experience thanks to Seth's providing thorough information service.
Great service from Alicia - very knowledgeable and worked to get us what we needed and on time.
Great customer service! Alicia was awesome. We’re sisters ! Lol ( insider)
Go see Quinten at the Mayfield store, excellent salesman took tons of time with us!! Love Love!!
Awesome Jodi was extremely helpful. Awesome store Awesome General Manager. Thank you so much.
Matt was very helpful and made sure I got everything I needed!
Nice experience working with Quinn!!
Jodi was very personable and knowledgeable about the product and process. We very much appreciated his service and didn’t feel rushed or pressured in any way while feeing informed enough at all times.
Alicia was wonderfully helpful and thorough.
Went into Ashley furniture and saw two couches that we like that were motorized and very heavy Quinn offered to help us out came to our house and help us problem and what a big help he was a very nice person I would recommend going there
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Jodi was great! Very easy to work with and listened to our concerns to find us the best fit! High recommend working with him!
Jodi was great!! Very professional and his product knowledge was great as well! Helped us find exactly what we were looking for! Highly recommend
The worker Ryan was very polite and helped us with everything we needed. Also answer all are questions. Didn’t rush anything with us.
Dion was excellent. He really listened and helped me find exactly what I wanted at price that worked for my budget. He was a wonderful salesperson and I am very excited about the bed set I purchased!
Great
Q was great because he let us shop and answer any questions we had.
Seth and Jody were excellent customer service agents. Seth was super helpful helping me select a sectional. Great ideas. Great vision. Great hair!!!
Seth is an excellent and very knowledgeable salesperson! He made the furniture shopping experience fun and stress free, and helped us find the perfect living room set and mattress set. He was so patient, walking us around the showroom twice while we revisited pieces we were interested in until we found the perfect fit. All in all, a fantastic and fun experience!
All the staff at this location were super personable and friendly, but an extra shoutout to Seth! He was incredibly knowledgeable with everything on the floor and went the extra mile to look at pictures of my house to help me find the best pieces and layout to fit my space. I walked away really happy with my purchases!!!
Jodi was super helpful and was amazing to work with! He was very knowledgeable and was able to get me the price I wanted. I would highly recommend going to see Jodi if you have any questions or need any furniture!
Seth did an amazing job helping me find a dresser. Everything was clearly laid out and there was no pressure to buy anything. Will be returning
Alicia and Seth were great. Selection was nice. Store well lit and clean.
Ryan was a great sales person for us. Low pressure, very informative, helpful, and responsive to our texts. Highly recommend.
Jody!!! Was nothing less than amazing. His product knowledge was impressive and he listen to my wants and needs. I would definitely recommend going to see Jody. Mr. MAKE IT HAPPEN!
They are very helpful. Help me with anything I needed.
Alicia. Great sale person.
Dion was AMAZING. He Took his time with me to make sure I was fully satisfied. He understood my sensitive issue and made sure I was fully assisted with my concerns and purchase. Dion you are the best. Ashley should be proud to have you!!!
Alicia was absolutely FANTASTIC and made our purchase simple. We were in and out of the store in no time with EXACTLY what we wanted!! THANK YOU, THANK YOU, THANK YOU!! ❤️
Alicia was awesome! Very helpful and knowledgeable.
Over priced as Hell!
The sales rep Quinten in the Mayfield store was amazing. So helpful and positive, I will definitely be back!
Quinn was fantastic. Helped us pick out our dining room set for a reasonable price. Great personality. Enjoyable experience.
We can came today, and was immediately greeted by Seth, whom was amazing and gave us the best price! If you come in please see Seth and Jodi.. Will definitely be returning... thanks Seth
Seth was amazing! Very patient and knowledgeable on the product. Amazing hair and just a joy to be with. THANKS SETH!
I worked with salesperson Dion Hicks and bought a great deal of furniture from him for around $6k and even got a platinum ultra premium protection for $500. The problem is we bought a mattress and it was really uncomfortable and within the week we asked if we could change it but they rejected it. But the main problem is we had ordered a TV stand and a cocktail table and it was delivered damaged. We called the store and informed them about it and asked them to exchange the items for a non damaged one. But they rejected this, saying it was not their fault nor their duty. I asked for Dion on the phone even when he was at the store, and he didn't come to answer the phone. We even had bought a protection from them which they are not even replacing their damaged goods. This has the worst customer service ever!! I regret buying furniture from this Ashleys Store!! They are cunning and lying to their customers and forcing them to buy protection and not even apply the protection plan !!! This is the worst store throughout Ohio!!
Quinn was very helpful with the process of buy living room furniture.He took his time with providing interior design suggestions when I asked. Thank you!!!
We needed to furnish our 100 year old mother's new assisted living apartment. Jodi Young was fantastic! He knew the inventory well, took us directly to the furniture we needed and even carried some furniture to ensure a match. He was delightful; made our experience warm and welcoming and we look forward to receiving our purchases.
Great service by Jodi! He was extremely courteous and helpful. Highly recommend. Great collection in store for very reasonable price!
Alicia was a very nice representative and very professional
Matt, the salesman is very helpful and great friendly personality
Alicia was absolutely awesome. I will return.
Jodi was amazing he was put thru a ton of hoops for our purchase today. Very knowledgeable, patient and thorough!! Very pleased!! Diane
Alicia was a great help to us! And made our experience and purchase process easy and enjoyable.
Alicia was extremely helpful in picking out a rocker/swivel chair for our nursery!
Jodi was very friendly and patient and helped me find everything I needed, providing excellent costumer service.
Q was awesome
Dion was very knowledgeable and patient with my family and I. Great overall customer service experience!
Thank you Jodi for all your help today!
Jodie is an excellent sales person. He was very patient and gave helpful suggestions.
Alicia was amazing, got what I wanted and needed. Aaron too
Alicia was a great sales person. Aaron was great he brought me water lol but was great.
Seth was very helpful and informative. He was also very patient because I changed my mind a few times. Thank you for all of your help!
Jodi was nice, very efficient, he was helpful, he was respectful and smelled good.
Matt did an amazing job with sales, made us feel real comfortable, and at home. Would be definitely coming back.
Dion was our sales guy and was very easy to work with. Would recommend to anyone.
Great service was provided by Jodi! He was kind, professional, and answered all questions. Another great experience at Ashley's.
Will was the salesperson who made our shopping experience a very positive one. He was very knowledgeable and excellent to work with.
Ryan was great!
Ryan one of the store salesman was very helpful and so nice & very patient with us! We ended up purchasing a couch and chair from him. Thank you 😊
Jodi was great, thank you for all your time! The rest of the staff I interacted with were also great. I can’t wait for my delivery!!
Seth was great
Seth is amazing! Thanks for all your time and help. A truly great experience:)
(Translated by Google) Quentin was excellent (Original) Quinten was excellent
Alicia is the reason they need to add more stars to the 5 we can choose from!!! #TopNotchService #Salute
We had a great experience with Dion at the Mayfield hts store. The whole staff was very helpful and knowledgeable.
Had a great experience! Seth was super helpful.
Jodi was the absolute best! If you’re looking for furniture, he’s your guy!
Jodi provided great customer service!
Came in the first day to look around and get ideas for furniture prices for my new apartment. Dion Hicks at the Mayfield Heights store assisted me. He is beyond knowledgeable on all aspects of home furnishing. I came back two days later to go ahead and purchase a bedroom, dining, and full living room set. I feel very confident in my purchase thanks to his expertise in explaining the best sofa fabrics for having a pet to the differences in build quality and mattress constructions. If I ever need more furniture in the future or assistance with my order I will call him.
We went to Ashley’s to help our daughter outfit her first apartment. We worked with Dion at the Mayfield Heights store. He was fantastic. He spent hours with us as we went back and forth on color, function, and durability on bedroom, living room and dining furniture. He is not a high pressure sales person and we were very relaxed. He is extremely knowledgeable and personable. We were so impressed with him and the store that we ended buying a new dining room set for ourselves to replace our 30+ year old relic. We will definitely go back there for future furniture needs.
Great experience working with Jodi. Highly recommend!
Jodi did a great job taking care of us. Helped us get a great price and also didn’t hover but gave us space to look things over and discuss
Quinn was soooo amazing and super helpful at Ashley Furniture store. He made my Mother and I’s experience so easy and really helped us find all of the furniture that we needed! We appreciate him and the rest of the staff that was helpful to make this process stress free for us.
We went to Ashley in Mayfield today & were extremely pleased with our experience. Quinn did an amazing job going above & beyond meeting all of our needs & providing us will all of the information needed in order for us to make the best choice for our family. We would absolutely be sure to come here again!
Jodi was awesome! He did a wonderful job of telling us the info about each piece we were interested in. Everyone here was friendly. The place looks great. Jodi gave us our space but was sure to check in with us every few minutes. Very satisfied with the service and can't wait to get my new living room set!!!! ❤️😊 P.s I'll be back when it's time to shop for the kitchen furniture!!!!
Jodi!!!! Was amazing. Please see him when you go to the store. He helped with all my questions and he helped me understand my purchase. His customer service is great. The store was nice as well. Don’t think to hard, just go! Go see Jodi!
When we showed up at Ashley we were immediately helped by a wonderful salesperson, Ryan. Ryan was very helpful in helping us find a new sectional! He was helpful, personable, upfront about pricing, and wasn’t pushy at all but really allowed us to take the time we needed to find what we wanted! He went so far as to provide us his personal cell number & even texted us the dimensions of a sofa we were looking at when we got home after browsing to see if it would work in our space. 10/10 service!
Jodi was so so friendly and helpful I will definitely recommend you ask and talk to him. He made my visit memorable
Jodi was very knowledgeable & helpful
We had a wonderful experience with Ryan. He was friendly, patient, knowledgeable, kind, answered all our questions, and made the buying process smooth!
I had a wonderful experience here. The salesperson, Seth Larrabee, was very patient and knowledgeable to help me understand every question that I asked.
Will was great. He gave us space, but was present. Manager was awesome as well. Couldnt ask for a better experience. Would totally recommend.
Jodi and Quinn were amazing! They answered all my questions and I would be happy to shop with them again.
JODI Helped us getting the best deal! Very good service!
My daughter and I came to Ashley furniture in Mayfield and... What a GREAT EXPERIENCE!!! They were so helpful and nice. Very patient. We will definitely be coming back to pick out more furniture! We dealt with 2 great guy's and their names are: Jodi & Quinn AWESOME 👌
Quinn and Jodi were great ...good shopping experience! Will purchase again in the future!
Jodi was an amazing sales associate! Kind, patient and not pushy! Can’t wait to work with him again on a future purchase .
Professional and courteous. No pressure what so ever!
Excellent customer service from Jodi!
Had an excellent experience from our entrance. Our sales rep was Ryan. He was a pleasure to work with and was very knowledgeable. He was very kind, professional and patient. Ryan walked us through every step of the credit purchase options and expectations. Everyone was very friend and professional.
Alicia at Ashley Furniture (mayfield Hts) was very sweet & helpful! She made my selection easy. Not at all pushy or impatient 😊 hope she stays long term, would definitely deal with her again! Thanks so much!!
Worked with Seth. Provided a good mix of helpfulness and space. No pressure buying experience. Got a great deal. A+ experience.
Jodie Young provided excellent service. He was helpful and professional. We highly recommend him and Ashley Furniture.
Jodi was great! Super helpful and patient
I was able to find a very nice desk and Jodi helped me get measurements and a great price.
I have a wonderful experience on the store on Mayfield Heights. Matthew is a very nice person and valuable worker, the attention is excellent.. thank you very much Matthew 🙏🏼
Jodi was awesome and extremely helpful. He was attentive and listened to our needs and wants. Highly recommend you stop in and ask for him.
Seth Larrabee was amazing Thank you so much ! Rachel
Jodi showed patience and was extremely kind and helpful. We appreciate how resourceful he was. He got us what we needed and we are more than happy! Renee and James
Jodi was so awesome! He help me find the perfect mattress for me, I’ll definitely be back just ask for JODI JODI JODI
Had great service from Jody
What a great store! Jodi directed me to EXACTLY what I needed but did not hover but let me browse on my own. When I couldn’t find the other lamp to a pair he was relentless till we found it! Great service!
We went into Ashley furniture looking for a sofa and a seat. As soon as we came in we were greeted by Matt the sales manager. He gave us a quick run down of the layout of the store and gave us some quick tips on how to find the perfect piece. We ended up buying a sofa and a seat while there. While we were looking Matt attended to us but was never pushy and gave us our space to make our decision. When it came down to price we were blown away by how low he was able to get the price. The price paired with Matt’s incredible customer service made the experience of buying incredible, and will make us a lot more likely to shop at Ashley in the future.
Was here Today with Dion and He gave is his 100% All in Patience Knowledge & His Time....We got Everything We Needed & More. Thank You So Much Dion & Ashley Furniture
Jodi was awesome! Helped me pick out a new sofa and two beautiful accent chairs. Ask for him when you arrive!
I love the selection of furniture at Ashley. Excellent service; Dion was wonderful to work with. We will definitely return as we need to fill other rooms.
Jodi did his best to find the perfect fit for us and gave us a great deal!
jodi was great! he took out so much time out of the day to show me all my needs and was super patient and kind! will DEFINITELY be back!
Truly an amazing experience, Dion made us feel comfortable and not pressured at all during the whole process. He was accommodating, knowledgeable, and very nice.
Dion Hicks, my salesman was such a great help. Very knowledgeable about the products in which I had inquired. He had very good purchase suggestions and had excellent patience with me being indecisive about the products I wanted to purchase. I’d highly recommend shopping at this location.
Matt was very helpful!! The chair is highly anticipated!
Alicia provided great customer service and was able to get me a great deal on a new recliner!
Ryan was a great help!
Matt was very helpful and professional. Looking forward to our new lift chair.
Jodi was Awesome. No pressure, professional, genuine nice person . Definitely will come back because of him!
We were looking for bed frames and a headboard, and Seth assisted us. Seth was very friendly and knowledgeable, and made sure we were taken care of. He even made some great suggestions based on what I was looking for. The store is very modern and clean. Update: the delivery service is also great. They were on time and friendly.
Jodi provided excellent customer service and a sweet deal. I will be back.
I had such an awesome experience here! Everyone was friendly and accommodating. My salesperson was Dion and he was excellent! Will be back!
My visit with Seth was a pretty good experience much stuff in common with my son aswell
I came in this store a year or two ago and worked with Dion. He was very knowledgeable about the products and listened to what I was looking for. That’s the reason I came back today and worked with him and bought my sectional and bedroom set. Great service.
Matthew was great!!
Kayla is full of energy, very accommodating as I was all over the store! Not pushy at all, which would make me leave! She’s a keeper, Ashley!
Jodi was very nice and professional, he took his time and answered all my questions, very nice sense of humor, thank you for helping me pick out the perfect financial for my home.
Dion was helpful and kind. We ordered a couch and two chairs on memorial day, and had a great sale. Delivery is expected only ten days from now which I thought was impressive. Can't wait to see how it looks inside our home!
Kayla was great, informative and not at all pushy, gave us lots of space but checked back in with us to make sure we had all the info we needed. There was a nice selection of furniture. We went to 5 furniture stores and got our new living room furniture at Ashley.
We had the pleasure of working with Dion. The moment we stepped into the store, Dion greeted us and immediately helped us with our search. Dion was friendly, approachable, and knowledgeable. He advised us on different products and insurance policies, and also gave us the space to make our decisions without feeling pressured. Dion worked on bundling products and finding us additional discounts. We were so happy with our experience that we called back the next day to put in another order. Thank you so much, Dion! Sorry for keeping you late.
Dion Hicks was fantastic to work with! He was very helpful and he was diligent about explaining the policies and making sure we were perfectly happy with our purchases. I would highly recommend this store, and especially working with Dion!
Jodi was very helpful to us in selecting our furniture for our 3-season room, would definitely recommend working with him!
Huge thank you to Matt Adler at Ashley’s in Mayfield Heights! Never once during our shopping experience did I feel pressured into buying anything and he ensured that I got the best possible deal. Can’t wait for our sectional and ottoman to arrive! Will certainly be contacting him in the future for any other furniture needs.
Great Jodi! Appreciate the time they took to help us.
Alicia was awesome! She was very knowledgeable and helpful. I enjoyed working with her!
Excellent service from Alicia P! She listened to what we were interested in, was very helpful with her guidance, and worked with us on pricing, as well! She was fantastic to work with!
Alicia was so helpful and so much fun! Great experience :D
Matt helped me without being overbearing and made my couch buying process so easy, smooth and enjoyable! The Mayfield Heights Ashley Furniture is fantastic and I highly recommend!!
Matthew was absolutely amazing. Will definitely work with him again and he definitely put up with our shenanigans and I definitely appreciate him for that
It’s feels great that Matt takes my wife down every time I enjoyed him and he was great. I would buy furniture from him any day.
If You Ever Come To Mayfield Ashley Store - Talk With Jodi - TOTALLY AWESOME EXPERIENCE. It Was A Joy To Spend My Money 👍🏾
Dion was very professional, honest, and knowledgeable. He was everything we look for in a salesperson. The choices he provided were excellent. We are very happy!
I called into the store and Jodi was an amazing sales manager. He was patient and well knowledgeable when it came to what I was looking for.
Able to find exactly what we needed. Seth was very attentive, helpful, and professional. Would certainly come back to this location again in the future.
Jodi was excellent thanks so much!
Jodi was excellent to work with.
Alicia was great and very professional!
Ryan was super helpful and I’ve never had a bad experience with Ashley furniture. Grateful my mom and I were able to take our time and weren’t pressured!
Dion was so Awesome, he took care of all of our needs. He explained everything about our bedroom and dinette set very thoroughly. Thank you so much Dion.
We just purchased our sofa and we’re so excited !!! The store was so kind to our family including our 2 boys 8 and 5 yrs of age . We found exactly what we were looking for !!
Well done Seth!
Seth did an awesome job! He listened to exactly what my needs were and helped me find that in a professional, friendly and timely manner! I will definitely come back to Seth.
Great shopping experience with Will. Very helpful and knowledgeable.
Great experience by Jodi!!! We be back!
Seth was amazing! Great customer service and a pleasant demeanor.
This was my 1st time furniture shopping but I must say… My experience exceeded my expectations!!! Jodi was very attentive, informative and patient not like a typical pushy sales person… He made sure I had everything I needed and made my experience a 1 stop shop… Best purchasing experience I’ve had thus far!!!
Ryan was knowledgeable, professional and one of the best salesmen we have encountered in many years. Thanks Ryan😊
Jodi was the Salesperson and he was great and informative... Even helped save me money...
Great experience and loved working with Alicia!
Overall customer service was fantastic. Our salesman dion was very helpful and thorough and made our in store purchase seamless. Only thing that makes this review not a 5⭐️ is the discrepancy between Ashley’s Online store prices and in store prices. Luckily after leaving the store I needed to double check the size of my couch in my space so I went to the website and saved myself $1600. Beware of higher pricing in store. Always check online before buying or it could cost you. Thank you Kayla for price matching and addressing the issue with sympathy towards the situation.
Mother sales manager Matthew was very helpful and patient with my elderly mom and I .
Jodi was amazing and on point with assisting me with my purchase! I will be back and if you come in ask for him he is very knowledgeable!
The service was great and the furniture was also great. Matt was excellent and provided great and honest advice. If I need a coffee table, I'll be back.
Seth was amazing. He was very informative of the merchandise. He was on point!
We were in the look of new furniture for our home, and we were happy to meet Matt, who is very personable, easy to talk with and always willing to help and go above and beyond for us! Everyone in general at this store is very profesional and welcoming! Definitely recommend this location.
Alicia was helpful and kind.
Soon as my sister and I walked, Jodi was very attentive and helpful with making our selections with no pressure. Go seee Jodi Jodi Jodi at Ashley furniture
Jodi was just friendly, respectful and have me space & time to shop around! I highly recommend him and his service, don't walk but run to Ashley and please go see Jodi Jodi Jodi....
had a great experience at this store. Seth was very helpful and never put pressure on us to buy. Ended up purchasing a bedroom set at a fair price.
Seth was super helpful in explaining the benefits and features of the items we purchased, along with assisting with great financing. We highly recommend him and this Ashley Furniture location!
Jodi. Jodi. I'll say it one more time. Jodi. Walk in. Ask for Jodi. I felt comfortable.before taking a seat. And when I actually sat down. I felt at home enough to take a nap. Did I mention Jodi.
Jodi was wonderful to work with. Guided us to pieces within our budget and was very informative about financing and new technology.
We had a great experience working with Matthew to select and purchase our new living room furniture. No pressure, there to answer questions in person or via text. Can't wait to work with him again and recommend others look up Matthew at their next visit to Ashley.
Kayla was great. We appreciate her delightful customer service and helping us get settled in our new home. Thanks again, Kayla. Maggie & Aubrey McClendon
Will and Matt were fantastic. They left us to shop but told us if we had any questions to just ask. It was a relaxing atmosphere with no pressure. I was very happy! I hate when people are pushy and don't leave you to shop at you own pace. I would reccomend Ashley furniture to everyone! Thanks Will and Matt for your help!! I'll be back.
Kayla has great customer service, amicable, accommodating, and fantastic personality.
I appreciate Matthew help me with everything. He would be a great person to choose when it is time for you to get new furniture.
JODY WAS AMAZING!!!!!! He Really Went Above And Beyond! I walked out feeling like I got the best deal!!!!!!!!
Jodi was amazing during my visit. He listened to my vision and helped me select pieces that fit my vision. He provided a high level of service and was extremely hospitable and pleasant to work with.
Jodi was exceptional, moved furniture for us to consider and spent a considerable amount of time helping us, was immensely helpful and kind.
We had Dion and he was excellent at helping us find the right furniture for us. Very honest and knowledgeable. I would definitely come back for business.
From the greeting out the door to a feeling of being seen-heard-understood to an informed sale to a seemless purchase process executed with confidence, Matt Adler did Ashley Furniture proud! Thanks so much!
Jodi was kind, patient and extremely helpful while I explored the store and decided on a purchase.
That’s is great attention, kindness and patience from Alicia
Dion helped us with the purchase of a sofa sectional and a new mattress for our new home. Very knowledgeable and all around outstanding. Definitely recommend.
Awesome service from Jodi! Found just what we were looking for!
Outstanding service from Jodi!! Came in to look for some new furniture for a new home, he was not pushy! Jodi helped us when we were ready and was extremely respectful. Also, Jodi had great explanations on everything we asked! He was great to work with and we are so so happy that we came in when he was here! Jodi was great to work with! Thank you Jodi for all you help!!!!!!
Amazing experience I came in and the staff were knowledgeable and helped me save money which is always a plus!! This is my 3rd time as a customer and I will def be returning
Jodi was the best, he is always amazing when I come into the store. Very helpful and kind!!! He is the absolute best and handsome!!!!
Jodi was very attentive and help wheel my mother around in a wheelchair, he went above and beyond for my family.i highly recommend Jodi Jodi Jodi
Jodi was FABULOUS! Courteous patiient and very helpful. Highly recommended Jodi and Ashley furniture!
Matthew provided exceptional customer service! You will not feel pressured, he will listen to what you want and need. See him if you visit the store, he'll take care of you. I have purchased multiple pieces and have overall been satisfied.
I worked with Dion on 2 days looking to furnish a new condo. I so needed his guidance in quality and in size. He is patient and listens closely. He heard my needs in conversation before I could verbalize them. I also had my team of 1 sister and 2 daughters...did I mention he's patient but gets right to my point. Thank you Dion. I will send my brother and sister-in -law to you when they move from Florida in the next . month.
Jodi help me and my family out great customer service and was happy to help
Excellent service from Matthew! He worked with us and our deadline to get furniture delivered to us on time. He also provided professional and friendly customer service in addition to great communication in finding us what we needed! We highly recommend him for personalized service and a wonderful shopping experience!
Come see Jodi! He was extremely personable and helpful as soon I entered the store. :)
Jodi was outstanding to work with. He gave us time to look around and sit on the sofa we were interested in. He was able to provide excellent customer service!
Today my husband and I came to see Jodi for the vip event and he did everything to take care of me and my family! Don’t walk, but run to see Jodi at Ashley furniture! He will take care of you! Thanks Jodi we will be back to see you soon.
We bought furniture today and had great sales guy name Jodi Young he took the time to understand what our Family was looking for....and he wasn't pushy he gave us a lot time to ourselves so we could figure out what we want. I'm happy to say Mom, Dad and child left satisfied ...so once again I would like to Thank Jodi with helping my family.
Fun experience and great customer service with Matthew.
I had the best customer service from Mr Matthew Adler he helped me pick the best mattress and sofa for my place and then followed up to check if everything arrived as expected I am super satisfied with his treatment
I came to Ashley today to check something out that I saw online and got much more. Matt greeted me with the warmest smile and personality. He helped me get what I wanted plus more. The service was really great. I will be returning and also recommending to head to my friends to come and see you for their furniture needs.
Matthew is phenomenal at his job! I have now bought furniture for both my business and home and made sure Matthew was my sales person every time. He is fun, knowledgeable and personable and did not hurry me thru the process. He took into consideration my budget and was never pushy; only offered options that he felt best suited my requests. Definitely request him when you go!
My Salesperson Matt was amazing! The personalized service he offered to myself, friends and family was five star service I have not received anywhere else.
Matthew was phenomenal talk about laid back and knowledgeable. I just came from another furniture store. He totally listened. I provided my price point, we went though the finance options and were not at all pressured into something out of my budget! Can't wait to come back to finish furnishing our home. Thank you again for an amazing experience. Such a gem!
Premium protection plan is the worst thing ever. They don't fix anything and look for every excuse, to not fix anything. Do not get it
Ashley’s customer service outstanding! If you go, ask for Matthew. He was very helpful and knowledgeable about all their sectionals. He did everything in his power to give me a great deal. He priced matched and even called the competitor to see what they charged for delivery. Matt made purchasing a couch a breeze and would highly recommend him to friends and family.
I will NEVER purchase from Ashley again. VERY unhappy with a purchase over $2000 and not receiving any type of solution from the customer service line or the Mayfield location. They blow you off from person to person with excuses. Would not recommend.
Bill was super helpful and found us exactly what we needed!
Bought some of their higher end furniture, it arrived late, and busted. The metal frame on it was bent, the stitching pulled out in areas, the wiring is crossed, 1/3rd of the sofa is unusable. I have been trying to get it resolved for almost 7 weeks now and still nothing. I have spoken to the store menager (kayla?) and regional manager (jack?) And for a week they assured me they were going to speak to people to get this resolved in a timely manner and call or text me right back, and not a single peep from either of them. Hopefully someone gets their act together and steps up and this is resolved soon or I will be getting a lawyer.
We purchased expensive couches that came with a 5 year warranty. It’s been almost 4 years and the couches stopped working , leather is scuffing off. We called to get our warranty to fix the situation. And they blew us off. I don’t recommend this place , seems to me I have been scammed.
Matt was great! Super helpful. 0 pressure. Great experience!
You pay for the brand name and quality..
I do not have enough kind words to say about Matthew. He was so helpful and understanding, this is our second or third time working with him. If you are in need of any furniture, mattress, etc, please ask for Matthew Adler. He is such a kind soul and we will always go to him for our furniture. Thank you so much. Also, thank you to Jaime for being so kind and helpful.
Beyond exceptional customer service (ehem Quinten) Lets hope the furniture doesn’t disappoint! Great team working in there right now. Friendly, knowledgeable and professional. Thanks Quinten and Ryan, you are awesome!
Fantastic place to work. The home furnishings consultants will provide the best furniture buying experience in all of Cleveland.
I worked with Dion Hicks. He was very helpful and understanding with finding the perfect mattress. He gave he a very thorough understanding of what I was purchasing and why it was the perfect mattress for me.
As soon as we entered the store, we were greeted by Mathew who is without a doubt one of the most professional and helpful sales person we ever met. Matt went out of his way to help us when we were buying a coach for our family room. Matt was so welcoming and our experience was so positive which made us come back to look into purchasing a bedroom set. Matt was very patient with us as I think I drove him crazy. I will be referring all my relatives and friends to come and see Matt. We will come back to see Matt as he is an amazing person. Extremely positive experience. Thank you from the bottom of my heart!
Matthew Adler is a great salesperson. He did his best to accommodate our needs. Come and see Matthew and you not be disappointed!
My mother just moved and needed new furniture for her living room. We stopped at Ashley and Dion helped us out so much! He was very understanding and knowledge about every piece my mom looked at. My mom was very pleased and she can't wait to sit on her new sectional. Thank you so much Dion for all your help!
Our salesman Jamie was awesome.It was worth going to the Mayfield Rd . store.
Jamie did a great job. Attentive and knowledgeable. I’m not easy to please so to say I was happy is a rare thing.
Ask for Dion. He is honest and straightforward with you. Overall a great experience because of Dion. Love my couch
Excellent customer service as soon as my husband and I entered the store! Out of all the furniture stores we went to they stood out. Although we were just browsing and checking out different furniture from different stores I felt the need or compelled to make Ashley my store of choice! That's how courteous, friendly and VERY knowledgeable the young gentleman was! Oh! By the way they have a great selection of furniture! Their bedroom sets are very nice! They have plenty of storage and are customizable! Highly recommend!!
Clean store but didn't care for the design of the recliner chairs. Not a good selection of fabric chairs.
I made a purchase of a dining room table back in March 2022. I understand due to Covid a lot of things are backed up. I finally received my delivery today July 16,2022. As the delivery people unloaded my table and chairs they noticed my table was chipped and my chairs where very uneven. With this purchase being over 2,000 I wasn’t happy at all. The response I received was this table could be a loner but I would still pay for it. I wouldn’t be compensated at all but they will charge me for picking the defective table back up, which I urged the delivery people to take back but they didn’t because someone name Rebecca told them not to because everything will be a loner until new stuff come in. Why would you leave chairs that can’t be sat in is beyond me. I was told that I will be charged for them bringing something new to me. Which didn’t make sense because this item came defective and even the holstered material wasn’t put together well. Whoever put these items together definitely did a rush job. One of the drivers said that they just did a replacement on this same table with someone else. Moral of the story is I will not be purchasing anything else from Ashleys furniture. When over dealt with other companies and defective materials I was always taken care of. This table has given me the run around since I purchased it. Things aren’t cheap buys anymore and companies are very careless especially with there customer service. I shouldn’t have to pay for delivery of a replacement or someone to come get these defective products . That makes no sense at all. I waited for someone to call me back three hours and I didn’t hear anything back of course. Definitely won’t be purchasing anything else.
Will never go again bought a dining set charged 199.00 for wash chair they said on 4 th of July sale 137.00 sale price. Online same chair set of 2 for 200.00 sent text told them to match price or cancel. They text back you got it. Called store for new invoice was never done he fixed when I called. Do yourself a favor go somewhere else!!!!!
Purchased a small kitchen set back in early May & now I have no clear indication on when I will receive my product... They will not answer calls... Frustrating, because I paid Ashley in full for the product... Go to Levin's Furniture instead...
The set up is so nice and clean. I love how you are able to go in and get a good idea on how the furniture could possibly be set up in your own home.
Bad Experience. Bed is missing parts and came with no instructions.
Bill is great!
Best customer service. Mr Dion went above and beyond to help us with our choice. Unlike other store there was never an attempt to upsell or force us to pick something we weren’t interested. I never had a better explanation provided on what should look for when on investing on mattresses. It was not just words he was able to make prove by ourselves ho they worked. And above all he gave us super awesome discount. We walked in just with an intent to look around. But we walked with all we wanted for our new home with great quality, great looking for furniture.
Their service is terrible. We had bought warranty to make sure our beds were fixed in case something bad happened when the saleman suggested and when our bed broke .We talked to our salesman, Dean, We even went into the store but they still haven’t fixed it. We’ve had this issue going on for months now and still waiting. Each person keeps forwarding onto another with the main issue still remaining. Don’t get anything from here.
Nice furniture and prices.
Top quality furniture and service
Sean was phenomenal. We shopped 6 stores with rude short answered unknowledgeable staff and upon entering Ashley, the complete opposite..we were welcomed by Sean, a bright cheerful and totally professional salesman. We will come to this store for all our needs and recommend Ashley furniture and Sean to everyone. Great customer service is extremely rare to find..found that with Sean at Ashley furniture.
I was looking for something that is not made. Otherwise a good place.
Sales Associate, Mr. Sean Gooden was excellent. He was knowledgeable of the product, warranty, and delivery information. He was friendly, honest and joy to do business with. I would recommend the next time you are looking to purchase furniture check out Sean at Ashley Homestore in Mayfield Heights.
Bought a bedroom set and have had nothing but issues even with buying. Sales person surprised I could get financing. Issues scheduling delivery since I wouldn't take partial for good reasons; threats to reallocate my stuff to other orders since I would take partial delivery. Issue with the bedroom set that needed to be replaced also had pieces that weren't even installed laying around. They cancelled Tech appointments. The second bed set had even more problems then the first one. Customer service wont actually help thinking were sorry and understand your frustration actually does anything. Waiting on third bed now and they wont have the tech install it rather then the delivery team since they have had problems both times and have told me these beds need a tech. Wants me to wait for the bed to be delivered before even scheduling the tech. When I asked once you get it inhouse and try and schedule delivery can we schedule the tech then the delivery around the tech. Just no. So will have to wait with a disassembled bed for 4-6 weeks before a tech. Then threated again about reallocating because they cant hold it for those 4-6 weeks but I can. Not even knowing if it is correct. Theres more but out of characters. Worst experience EVER.
Can't get anything for several months. Nice store but all of their products are floating on the Pacific on a ship.
Wonderful customer service! Serviced us perfectly and very professional. Will come back and shop with Sean again to furnish my whole house I'm buying. Thank you! Go and see him for wonderful service!
Very good place to get your furniture
We went to buy a couch & just look around BUT Matt is THE salesperson you want to grab! Knowledgeable, funny, professional, honest. We weren't expecting to have such a pleasurable experience. Thank you Matt, we talked about you on our ride home!
Great experience. Matt was not pushing anything and we are very pleased with our furniture purchase. We will return. Thank you Matt.
They wont give proper details
Ashley has been our "home store". We bought housefulls of furniture in TX and Florida. When we built a home here it was obvious we were going to shop with them again. Our home would be completed on October 1st and went to Ashley in Mayfield on June 5th and spent $8704.62. Our salesman, Dion, was great. When we got our furniture in early October we were missing our bed and one living room chair. The other identical chair was delivered. As of 12/7 we still don't have it. When our bed was delivered the delivery guys said that storage footboard wouldn't fit on the bed. They suggested we get a different footboard. Ashley's technicians came out a couple weeks later and found that one of the rails for the side of the bed was manufactured improperly. After discussions with Dion we thought it would just be easier to order a different model bed that was from the same manufacturer and same line that matched the other bedroom furniture. I can't get confirmation if it has even been ordered. No one took away the furniture that won't work. Everyone left EVERYTHING in the corner of the bedroom. Very inconvenient for us and such an eyesore with all of this furniture in the corner of the bedroom. By the way, the allegedly matching living room chair is to be delivered sometimes in January. We are so very disappointed, to say the least
Ashley furniture has very cheaply made furniture. it looks nice, bbut is a big waste of money, because it will fall apart with in a month.the bed frame is so cheaply made, if u move in it, it will fall apart, been waiting over a year to get a bedframe that isn't damaged before I get to lay in it. They wasted my time from work, 3 different times and the didn't even have all the pieces at my house smh and they do not care, I take time off work, which is my pay loss and they don't care. Kitchen chairs are horrible I'm smaller in size and the chair still fell apart, that's giving u a heads up that it's cheaply made.
A couple months ago we bought a bed and a reclining loveseat and the two people that helped us were Daisy and Sean. They were so knowledgeable and so helpful and so much fun to work with we had the best furniture buying experience ever! They went above and beyond and we were so grateful that they were there and we had them to help us. My husband has a weird sense of humor and whatever he dealt out to them they gave him right back LOL we had a great time!
I wish I could remove the one star that I had to give this store. I just got finished calling multiple Ashley furniture stores in warranty places and Ashley furniture on Mayfield really lied to me. They are all about fast sales and not thinking about their customers or wanting to help. I purchased the extended warranty because I was told if anything happened to my couch it would be replaced. My house caught on fire three weeks ago and Ashley furniture is refusing to help me and the policy that I had and the company The extended warranty through did not want to see or pull up my information for my order that I purchased. When I told him I had a fire the manager told me stop talking now we don’t cover fire and water damage we’re not doing nothing for you. He told me that he did not care what Ashley told me they are only giving me $116 that is a prorated of my warranty for when I purchased my furniture. Ashley furniture initially made me wait a month and a half to receive any furniture from them and I had issues with that in the first place and they would not allow me to cancel my order. I am over Ashley furniture and advise no one to ever purchase with Ashley furniture again. Through the lies and manipulation of the sales people that they hire to the lies of the customer service and down to the ruins of their extended warranty company they go through. I hope no one else have this experience as I have please no purchasing from Ashley furniture they will not help you. #noAshleyfurniture #Don’tpurchaseAshleyfurniture
Just left happy with a purchase of a mattress, Travis and Dion took care of my wife and I, we are please and happy, looking forward to some great sleep. Thanks Ashley’s
I strongly recommend you steer clear of Ashley HomeStore. We bought several pieces from the store and our items came scratched, damaged and the delivery team did not build one item correctly. When I called about repairs, they set me up with a 3rd party repair team who scheduled our repair for 3 months later! When that date finally arrived, the 3rd party repair team never called or showed up - even though I confirmed the appointment earlier in the week. I called the 3rd party delivery team who sent me back to Ashley to create another delivery ticket. When I called Ashley, the customer service reps had no interest in helping at all and asked for proof they did not show and just sent me back to the 3rd party repair team to set up a future repair appointment. When I asked if their service team could do it, I was told "they do not have time and it's not their job" - when they were the ones who built the furniture in the first place!! I then asked to speak to the next level manager, I was told that she was as far as I could go. Save yourself time, money and a headache - shop somewhere else!!!
We have purchased lots of furniture through the years at different stores and companies. Our experience at Ashley with Dion Hicks was perfect. Very knowledgeable, kind and patient to help us find just what we needed. Best part was that we never felt rushed or pushed to buy anything. Just the right amount of advice and ideas without feeling self-serving. Thanks Dion!
Waited 4 months for a sofa that could not be delivered because it did not fit through the door after two representatives confirmed the measurements and said that it would. There was no customer service, in the end I had just given them a 4 month interest free loan, absolutely nothing was done to make it right. Don't waste your time.
Sean was very nice, professional and he was so helpful in the decision making process. Ask for Sean at the Legacy Village location
Travis and the team at Ashley HF @Mayfield are top notch! Travis is fantastic and made our shopping experience a perfect one! It was refreshing to see such teamwork and dedication to the whole furniture buying process! Thank you all so much!
We went in looking for a black wooden platform bed. As we were telling the lady she said there wasn’t a lot of platform. I told her we absolutely did not want a box spring. Unfortunately, We didn’t find anything in the specific color that will match our bedroom set. As we were walking out she said “did you see this METAL frame over here. It will need a box spring but it’s fairly inexpensive” we were not looking for cheap at all and never spoke about pricing? Definitely not going back to an Ashley store again lol
No pressure sales. Very friendly experienced, well informed staff. Bill and Shi did a great job. Loved what we purchased. In and out…
I have bought allot of Furniture from Ashley (other stores) 5 rating for sure. This store I have had nothing but terribly long waits and there was barely a customer in the store. Spent an hour in there just to pay for a picture. Returned the next day to spend another hour on a simple return. Now i have waited 4 weeks for my credit and my CC is due. Spent 1/2 hour on the phone to get some help. Now i am waiting for a call back from them. Lets see how long this takes.
Liked that they were not high pressure and were honest on delivery time because of covid.
Staff is always friendly, Chad helped me this time. He was friendly, courteous, and professional and was able to connect with me and find the right solution within my household.
Got a good deal. Because of covid, deliveries were backed up 11 weeks. They didn't tell me that until after the purchase.
What an amazing Experience! Go see for yourself! It’s Not like every other furniture store! We will be back! Thank you!
The service I had here was great. I think his name was Chad that helped me out. He was very empathetic and honest and helpful with finding what I was looking for. I will definitely come back to shop here for other furniture I need in the future.
Decarri assisted my mom & I to purchase a new living room set. He was very polite, professional and thorough. We appreciated his honesty. Allison also helped us to finalize the sale. The sale was efficient, and I would recommend either of these two for future sales. I will also purchase from Decarri again in the future. Thank you for a great furniture purchase experience!
Everything was great! From the greeting at the door to the associate, Seth, helping me! I'm very indecisive and very particular in what I want and Seth provided me with great customer service and great patience! He did a WONDERFUL and OUTSTANDING job! I will be returning in the future for more purchases!
After considering 4-5 options online to buy furniture for our new home going by recommendations, we just happened to step into this store 3 minutes before closing time. We were glad to trust our instincts and scheduled an appointment. We were attended by Dion, who was super patient and helpful in picking up furnitures and accessories that met our requirements, offering us the best discounts. Daisy was an awesome person who worked beyond closing hours with a similing face and enthusiastic tone. If we need anything in the future, we are definitely coming back to Dion and Daisy. Thanks so much for your services!
Don't put prices on furniture. Have to tell them you want to buy then they "work out the numbers " for you. I don't find that to be very honest.
Very knowledgeable staff
The customer service at this store is less than sub-par. We ordered two sectionals, a tempurpedic mattress, and an entire bedroom set from here in February for the Presidents Day Sale. We were initially told that we would receive everything no later than April 25th. We were then given a store credit to use at a later date as part of a promotion they were having. We were told it would "stay on our file for when we were ready to use it". Our mattress and bedroom set was delivered mid-april, so we came back around then and also purchased a kitchen table and 6 chairs. Yet no one could find any documentation of our store credit. And the two men we worked with were no longer employees. (first red flag). They ended up doing some digging and found the credit that was on our file... a few weeks later, well past the April 25th due date, I called the store to see where everything was. They proceeded to tell me that they aren't certain why we were given a specific date and that they are unsure of when anything will be coming in. (second red flag.) They assured me that I would get a phone call whenever pieces or parts show up. Three weeks later, after having not heard anything, I called them again. And what do you know. ONE of our sectionals was in! Hooray! But the other sectional, table, chairs, and pillows were nowhere to be found. From that point on, I called once-twice a week to get some answers. Every single time I called, I was told " I can look into this for you and call you back." but no one would ever call me back (third red flag). I finally had the chance to explain that to a very kind employee who gave me his personal number and held himself accountable for anything moving forward. And three weeks later, when he is on leave, i called the store to check on the status of my furniture and was told that: MY ORDER WAS CANCELLED (fourth, fifth, sixth red flag). And not only was it cancelled, but it was cancelled back in April. SO NOW: not only have we been waiting on our furniture for 6 months, they have another store credit floating around that we were supposed to use to REORDER our cancelled table and chairs. Thus: putting us back in a very long line and still leaving us in an empty house. Someone from Ashley dropped the ball. Our order never should've been cancelled. Someone should've called us back. Someone should've made us aware that we were no longer getting our furniture. And someone should've simply called us back. anyway this is the long winded version of telling you to not bother with this place and just go somewhere else. everywhere has a wait right now but at least other places have better customer service.
The dresser we bought was nice...dovetailed and sturdy. Alot of the dressers were not sturdy or dovetailed. Thus the 4 star rating. Customer service was very good.
Great service from Mayfield location.
NEVER...purchase from this company. Waited 12 weeks for my furniture to come and when it did it was missing a pillow that goes in the actual couch. They gave me $100 off delivery. They then sent the wrong pillow out and said I had to wait for 3 weeks for the correct pillow to be shipped. It's been past 3 weeks and still have not received the correct pillow. They then charged my card 2 times for the same furniture set. Never received the discount for the furniture, terrible attitude, and my couch is missing the whole back pillow and looks silly in my living room.
Very nice staff and the furniture is amazing
Purchased an expensive couch less than 2 years ago from Ashley. Within this time my sectional is broken in 3 places. Since it is over a year they unfortunately couldn’t replace it, however they sent out a tech to fix it. After it took four months for them to assess the situation, we were told they needed to order parts. Received a phone call yesterday saying said parts were in but it was going to cost $100 an hour to repair, and it was at minimum a 4 hour job. After multiple phone calls to see if we could rectify the situation in anyway they flat out refused and told me that there was nothing they could do. I refuse to believe that a $2000 couch should last less than two years. So very disappointed in Ashley and their customer service.
Just looking
Found what I was looking for
I have never had a worse experience with a company in my life! This is maybe my 2nd bad review I’ve left in my 37 years. I just don’t leave negative reviews unless it’s an absolute terrible experience because I myself don’t like negative reviews on my own business because people can be absolutely petty. We bought our Entire home at this store with a promise of worse case scenario, jumping off a bridge, the furniture would arrive with in 8-12 weeks. I was adamant about them giving me a legitimate time frame due to the fact we had no furniture at all. We are now 10 months into the 8-12 weeks. Nearly every piece of furniture arrived damaged. Things were returned so many times and returned damaged again that we got defeated and just excepted the least damaged products just to end this absolutely horrible experience. We still don’t have 25% of what we ordered. I Received a shipment today after asking 3 different workers on 3 different phone calls, if the dining table was on the truck and getting delivered. All said yes, 100%, the table will be delivered. My mind was absolutely blown that It wasn’t on the truck. You can’t even call and get the store, it automatically forwards to the shipping center. All the employees we worked with are no longer employed at this store. Months before I bought from this store a co worker told me not to shop here. I should have taken his advice. I hope I can save at least one person from making a decision of not shopping here and avoiding a nightmare. I’m astounded that these people are not out of business. If you recently made a purchase, request your money back and shop elsewhere. No matter what these people comment, do not trust them. Worst customer service ever!
I have never had a worse experience with a company in my life! This is maybe my 2nd bad review I’ve left in my 38 years. I just don’t leave negative reviews unless it’s an absolute terrible experience because I myself don’t like negative reviews on my own business because people can be absolutely petty. We bought our Entire home at this store with a promise of worse case scenario, jumping off a bridge, the furniture would arrive with in 8-12 weeks. I was adamant about them giving me a legitimate time frame due to the fact we had no furniture at all. We are now 10 months into the 8-12 weeks. Nearly every piece of furniture arrived damaged. Things were returned so many times and returned damaged again that we got defeated and just excepted the least damaged products just to end this absolutely horrible experience. We still don’t have 25% of what we ordered. I Received a shipment today after asking 3 different workers on 3 different phone calls, if the dining table was on the truck and getting delivered. All said yes, 100%, the table will be delivered. My mind was absolutely blown that It wasn’t on the truck. You can’t even call and get the store, it automatically forwards to the shipping center. All the employees we worked with are no longer employed at this store. Months before I bought from this store a co worker told me not to shop here. I should have taken his advice. I hope I can save at least one person from making a decision of not shopping here and avoiding a nightmare. I’m astounded that these people are not out of business. If you recently made a purchase, request your money back and shop elsewhere. No matter what these people comment, do not trust them. Worst customer service ever!
Great service, Dion was the best. Very informative and His name is easy to remember and his wonderful personality! My husband I were interested in the Leather love seat and Dion was very pleased to answer every question. I don't normally leave comments, this one is well deserved! Please seek Dion, best customer service!
The Staff at Ashley Home Store in Mayfield Hts are terrific !! Very helpful and the store is decorated gorgeous -so it is easy to look at a variety of furniture!!! Also, their accessories are really nice too!! I highly recommend shopping at this store!!
The staff at the Mayfield Hts location are wonderful!! They are very helpful and helped us through the furniture buying process!!
My husband and I (his name shows on google with our mutual email address) came in to look at couches, I specifically told the salesman that I am not buying any brown furniture since the couches will be going into an already warmly colored room that needs brightening up. The guy looks at my husband and tells him “I’m going to show you the most comfortable couch you’ve ever sat in” and proceeds to show us a brown set. Is this guy serious? We’re buying local from Cleveland Furniture company in Parma now, they customize and listen to both spouses!
If I could give 0 stars I would. The store itself is ok. The company as a whole is a joke. I am an unlikely to ever purchase from them again. Ordered a couch in August and have been repeatedly lied to by the company about when I will get it. I actually at one point received a scheduling call to be told oops we were wrong you aren't getting your couch yet. Now it has been almost 7 months and I still don't have my couch. I understand covid put things on hold but to be lied to repeatedly is unacceptable and terrible customer service. Find a better place to go for your furniture because Ashley will only lie to you.
If I could give 0 stars I would. The store itself is ok. The company as a whole is a joke. I am an unlikely to ever purchase from them again. Ordered a couch in August and have been repeatedly lied to by the company about when I will get it. I actually at one point received a scheduling call to be told oops we were wrong you aren't getting your couch yet. Now it has been almost 7 months and I still don't have my couch. I understand covid put things on hold but to be lied to repeatedly is unacceptable and terrible customer service. Find a better place to go for your furniture because Ashley will only lie to you.
Very poor customer service. My husband, sis n-law and mother-n-law and myself visited this store today. My sis was interested in a set of candle holders that were on a top display shelf, she was told that there was no worker in the store that could get the merchandise down off the shelf. We walked around browsing and saw the same candle holders on one of the dinette tables..when we let the sales rep know he shouts very rudely are you going to buy them.. he then tells another sales rep are you going to ring her up because I'm not going to, same guy. If your purchasing something for $125 or something for $12500 should not matter, customer service should be the same..polite and respectful, sale lost. My husband and I have purchased a few pieces of furniture from Ashley, never had an experience like this.
Lots of lovely items which I came away with 2 of them
They are very unethical they tell you what you hear just to get you to buy furniture. They lie about delivery times and try to compensate with Ashley Bucks in which you only use.in that location with no other deals or specials. Take your money elsewhere! They are very stereotypical towards minorities. These people are crooks!
Great Customer service and will make furniture affordable
This has been by far the worst experience I ever had with furniture and delivery! They have delivered to me 5 times and they never bring the right items! Now they will be out a 6th time and who knows if it will be right! This has been going on since may 2020!! The customer service all says it is the right thing being delivered and say they have checked my order but I guess people say whatever they want to just get rid of you.! I will never use this company again! I have never wrote a review on a company before! That is how strongly I feel about this. Order at your own risk!
Very clean store. Very helpful staff.
Had a pretty good buying experience. They offered extra discounts. However, DO NOT BUY THE EXTENDED WARRANTY! It’s a waste of money through a 3rd party provider. They don’t cover much of anything. Too will go through hoops to get your money back. Ashley’s customer service need improvement. They don’t follow up when they say they will and sometimes they don’t know what they’re taking about. Shopping in person is better than dealing with the people over the phone.
It was very pleasant. The sales rep. Conrad was awesome too.
Salesman was nice, very knowledgeable and not pushy.
Run as fast and as far away from this company as you can. Set aside the fact that my furniture arrived 6 months after I ordered it due to COVID, the quality is absolute junk!! All of it.....JUNK! They claim that everything is made here in the U.S., but that&'s just not factual. Most of it is made in Taiwan, at least that&'s what the tags show. Additionally, it was all delivered in dribs and drabs, and some of the pieces were damaged, which they did replace, months later!! All in all, HORRIBLE experience! I feel sorry for the people who work there and have to listen to all the complaints. I will NEVER shop here again. JUNK JUNK JUNK JUNK JUNK!!!
Run as fast and as far away from this company as you can. Set aside the fact that my furniture arrived 6 months after I ordered it due to COVID, the quality is absolute junk!! All of it.....JUNK! They claim that everything is made here in the U.S., but that's just not factual. Most of it is made in Taiwan, at least that's what the tags show. Additionally, it was all delivered in dribs and drabs, and some of the pieces were damaged, which they did replace, months later!! All in all, HORRIBLE experience! I feel sorry for the people who work there and have to listen to all the complaints. I will NEVER shop here again. JUNK JUNK JUNK JUNK JUNK!!!
Dasha, Stasha, Theodore, and Jimmy were absolute perfection under pressure. They are great associates and I will definitely continue shopping Ashley’s just because of their fantastic hospitality. Keep up the great work you guys!!!!!!
I am extremely disappointed in my experience with Ashley. I ordered and paid in full for a dining room set at the end of August. I was told that it would be delivered within 8-12 weeks. I assumed that everything was on track because I had not been contacted and told otherwise. We are now in week 11 and I called the store to check on my delivery. I was told that the set was discontinued back on September 4 and I was never told! After speaking with a team member from the store, I was told that a manager would call me the next day to try to help find a solution. No one ever called! I finally chose to drive to the store myself. Rather than help fix the problem I was given a neverending list of excuses as to why this happened. No solutions were proposed. I was told that there was nothing they could do. The only option given was for me to reselect a new dining room set but would once again have to wait for delivery ... this time 12-16 weeks! How about showing me similar sets, offering discounted price for a new set, or expediting delivery?? All I was offered were excuses. I understand that with COVID there are lots of challenges with delivery that can't be helped. However, this store offers absolutely no customer service. I asked for my money back. I will begin the process all over again with another store. I will never shop at Ashley again. I recommend that you do the same. After reading the response I want to clarify. My order is not delayed due to COVID. I would understand if that was the case. My order was discontinued in September 4th and no one from Ashley reached out to me to allow me to reselect something new. I only found out when I reached out about the delivery 11 weeks after the order was placed.
Bookshelf that I ordered in the Ashley store October had glass shelves which totally did not fit the frame at all. Paid for delivery and set up. Spoke to manager at time of delivery who said she will request a technician to see what could be done. She ordered a new set of shelves . This arrived about ten days later. On November 16th they called to schedule the technician. Said there was a difference in zip code by two digits- 44141 instead of 44143. She said because of the change in zip code the earliest appointment would be Dec 31st! How they got the zip code different I can't understand as the second set of shelves were delivered to the home at the correct zip. I'll never order from Ashley again.
Enjoy shopping there.
Update nov 2020. Still ongoing issue with Ashley Furniture. Multiple calls and messages left for Paula Duncan regional mgr and store mgr Jimmy with no follow up call or response. Was given a window of time for delivery truck and they did not get to my home until 8pm. Workers damaged furniture and did not notify company. Given the runaround and no response bk from management. Totally unprofessional and they have lost a good customer for good. Goodbye Ashley! *********** Update....Horrible customer service. Requested regional manager Paula Duncan to call me to inform her of my concerns. I was told by customer service and store reps that Paula may or may not call back. I was also told by Jimmy M. the store manager at this location to call him. Totally unprofessional! Customer service is in Ny. You will never speak with management for any concern. Buyers beware!
I will never order anything from this store again. I was told an 8-12 week time frame for my set of furniture (love seat, sofa, & chaise). I ordered this on August 16th and it is now November 11th. I understand there are delays with COVID, but I have reached out on multiple occasions and have been told there is no update for my order and they can’t give me any detail or information on my order. They told me I could get a full refund since they had no estimated date and then when I asked for the refund I was told I should give them until the 20th as they may have tentative dates. I said I would still prefer my refund because I wanted to go buy a set from somewhere I could take same day and the response was “ I would suggest find a place that you can do that at first. Because furniture overall right now in general is all on delayed.” I feel like I’m being scammed as I spent over $1k and it’s been over the maximum 12 weeks, but nobody can give me any information, support line is not helpful, and their website shows what I ordered is out of stock.
Great and friendly service
Just walked into this location. Not a single person greeted me and mother. When asked the operational manager Mike for assistance he said he would have someone to come over. No one came. The 2 guys at the desk never bothered to say hello. Another salesman walked right past and didn’t say hello. We decided to leave. As I was leaving I asked Mike his name it appeared he was helping someone that came in the store after we did. At the time the store is was not busy. Not sure what the lack of professionalism and friendliness was about but I would not recommend visiting this location.
Do not buy furniture here! The entire process has been a complete nightmare. First, the delivery team left holes in our walls and our furniture. There were HOLES in the drawers in our bedroom set drawers. They tried to HIDE it and never told us that these incidents occurred. Do not trust this company! They also didn’t put our bed together correctly. Every time we sit or lay on the bed, the drawers pop out. Very cheap quality furniture. I’ve bought nicer furniture at Big Lots for half the price. Since the bed was not assembled properly, the one side completely broke and sank in. We ordered a new part that’s been sitting in our room for over a month because their service company is very incompetent. I work 10 minutes from home and requested that they please call 30 min before they arrive. This is the second time that they never called and left without a call or anything. So, I still have the part in our room. I tried to call the customer service and they weren’t open to assist and we were never given a number to call. I cannot stress enough now terrible their customer service has been and how rude they are to customers once they get their money. It’s just awful. My fiancé and I wanted nice furniture for a new home and Ashley Furniture has made this experience very frustrating and we feel like we paid for furniture that is cheaper than what you’d buy at a Wal Mart or less. Very disappointed and we are still going through it over a year later with the issues and bad service. Do not buy furniture here! I highly recommend anywhere else.
If I could give this negative stars, I would. The worst customer service - wouldn’t update me on my order, would say they would call me back and never did. Continued to promise delivery dates they couldn’t live up to. Lying left and right. I couldn’t be happier to say that I’ve cancelled my order with them and will NEVER shop there again. They have beautiful pieces but let me tell you, it’s not worth the migraine. Not headache, MIGRAINE. Go to Affordable Furniture For Less down the street - they carry Ashley furniture!!
Very nice store. One day sale. Chris was great. Prices moderate,selection good.
I have not been inside but I have ordered online and have had a wonderful experience.
Came in today looking for something to buy before my move. Stasha greeted me at the door and was EXTREMELY helpful! She showed me around the store and let me take my time to shop. It was such a great experience. I highly recommend checking out this Ashley location
Good deals, okay choices
My experience with Ashley could not have gone worse. We purchased a bedroom set, dining set and mattress set. Four deliveries later, we still do not have everything we ordered. We have had a dining room table delivered 4 times and each time each side of the table was completely different from the other. Grain was completely different on each side. Even deliverymen could not believe what they were seeing 4 DIFFERENT TIMES. Strange that the floor model in Mayfield Hts and Mentor were both perfect. In addition, bedroom set took 3 times to get it right with chips, scratches and marks on each piece. Finally they got that right on trip three, although the deliverymen had to touch up some pieces with a marker. We are still waiting on a cocktail table and end table and the dining table replacement. One of the dining chairs had a huge black mark on it so we sent it back. The next delivery they sent the exact same chair. We are beyond frustrated as this has been going on since the beginning of June. We have told them please inspect furniture before delivering it. Obviously this is not happening. We have now had 4 different days ruined waiting for them to deliver furniture that went right back into the truck. We are not happy at all to say the least. Not sure at this point how they can make this right.
My experience with Ashley could not have gone worse. We purchased a bedroom set, dining set and mattress set. Four deliveries later, we still do not have everything we ordered. We have had a dining room table delivered 4 times and each time each side of the table was completely different from the other. Grain was completely different on each side. Even deliverymen could not believe what they were seeing 4 DIFFERENT TIMES. Strange that the floor model in Mayfield Hts and Mentor were both perfect. In addition, bedroom set took 3 times to get it right with chips, scratches and marks on each piece. Finally they got that right on trip three, although the deliverymen had to touch up some pieces with a marker. We are still waiting on a cocktail table and end table and the dining table replacement. One of the dining chairs had a huge black mark on it so we sent it back. The next delivery they sent the exact same chair. We are beyond frustrated as this has been going on since the beginning of June. We have told them please inspect furniture before delivering it. Obviously this is not happening. We have now had 4 different days ruined waiting for them to deliver furniture that went right back into the truck. We are not happy at all to say the least. Not sure at this point how they can make this right.
The only desks they have are very large. Their online store is better than this particular brick and mortar. Nice greeter.
The general manager there is awesome
Nice sale
Came in looking for a recliner that my son could use, nothing too expensive. Saw friends and family ad so thought it would be the perfect time. Found a recliner but it was discontinued so I wasn't surprised when told I couldn't get the 30% off discount. I did, however, have store credit that I wanted to use towards my purchase. The associate helping me was having trouble figuring out how to apply the credit, so he asked another "gentleman" who proceeded to tell me to read the back of my card, that I couldn't use it on already discounted merchandise. I informed him that the back of my card did not say anything about that. He then pulled out a card from his drawer showing me that it does say that? Okay, not the card I brought in so I don't really see what his point was. He was very rude about it, not in any way apologetic. Because of this, I refused to even buy the chair because I wasn't about to give him any business. I will find something to buy that's not on sale at the Mentor location to use up my credit, but then I will never shop at another Ashley HomeStore again. But I'm sure they won't care, they obviously do enough business to where they can treat their customers like garbage. I do, however, feel bad for my sales guy who lost out on a sale due to the actions of someone else.
UPDATE: I have attempted to email my contact information to the email address provided in the comment below. It seems like it was spelled incorrectly. An email was sent to social@wellsvillgroup.com and social@wellsvillegroup.com. Still no response... ORIGINAL: Ordered a sectional on June 1st and set up a delivery date for July 18th... Then, four days before it was supposed to be delivered, I received a call that my delivery was delayed until at LEAST the end of October since they did not have the materials to make it. I understand that COVID has made things more difficult to manufacture but what I don’t understand is why I received a call the same week of my delivery to hear about this. I work for a manufacturing company and know that things can sometimes go a little longer than planned but how do you not know you don’t have the materials available to MAKE the furniture until a few days before delivery?! That same day, I went into Ashley HomeStore on Mayfield Rd. and explained the situation.. I was given the option of ordering something else that may come sooner, seeing that I just moved and have had no where to sit for months.... The manager Heather was super nice and helpful and offered me ~40-45% off of a different sectional and waived the delivery fee. Seeing that I was inlove with my original selection, I let her know I needed time to make a decision... THANK GOD I did because that gave me time to look at their website and see that the retail prices in store are almost DOUBLE their website prices! I went in today to see if they could match it and they said that if they do, no discount will be applied... (retail price w/ discount = online price w/o discount). I don’t understand the purpose of offering a discounted price for my trouble if the online price without the discount is the same! I have been trying to get my money back for my original order with no luck! In store, I was told to call the main customer service line since a refund in store would result in a 12% restocking fee.. FOR WHAT??? The sectional hasn’t even been manufactured yet! The materials for it are not even in! I called customer service and they said they couldn’t answer any of my questions and to call the store for a refund... after the store told me to call customer service???.. All my family and friends have furnitures their homes with Ashley and there’s always some sort of problem... Never again.
The people here are awesome, helpful, and just a pure joy to work with!
Don’t buy nothing at Ashley it’s just the name shop around they don’t work with if something is wrong with the item they keep your money you have to take them to court they hang up on you the salesman be nice to you until you pay for item they lie about they warranty Just don’t deal with Ashley never again
Ordered a sectional on June 1st and set up a delivery date for July 18th... Then, four days before it was supposed to be delivered, I received a call that my delivery was delayed until at LEAST the end of October since they did not have the materials to make it. I understand that COVID has made things more difficult to manufacture but what I don&'t understand is why I received a call the same week of my delivery to hear about this. I work for a manufacturing company and know that things can sometimes go a little longer than planned but how do you not know you don&'t have the materials available to MAKE the furniture until a few days before delivery?! That same day, I went into Ashley HomeStore on Mayfield Rd. and explained the situation.. I was given the option of ordering something else that may come sooner, seeing that I just moved and have had no where to sit for months.... The manager Heather was super nice and helpful and offered me ~40-45% off of a different section and waived the delivery fee. Seeing that I was inlove with my original selection, I let her know I needed time to make a decision... THANK GOD I did because the retail prices in store are almost DOUBLE their website price! I went in today to see if they could match it and they said that if they do, no discount will be applied... I don&'t understand the purpose of offering a discounted price for my trouble if the online price without the discount is the same! I have been trying to get my money back for my original order with no luck! In store, I was told to call the main customer service line since a refund in store would result in a 12% restocking fee.. FOR WHAT??? The sectional hasn&'t even been manufactured yet! The materials for it are not even in! I called customer service and they said they couldn&'t answer any of my questions and to call the store for a refund... after the store told me to call customer service???.. All my family and friends have furnitures their homes with Ashley and there&'s always some sort of problem... Never again.
Ordered a sectional on June 1st and set up a delivery date for July 18th... Then, four days before it was supposed to be delivered, I received a call that my delivery was delayed until at LEAST the end of October since they did not have the materials to make it. I understand that COVID has made things more difficult to manufacture but what I don't understand is why I received a call the same week of my delivery to hear about this. I work for a manufacturing company and know that things can sometimes go a little longer than planned but how do you not know you don't have the materials available to MAKE the furniture until a few days before delivery?! That same day, I went into Ashley HomeStore on Mayfield Rd. and explained the situation.. I was given the option of ordering something else that may come sooner, seeing that I just moved and have had no where to sit for months.... The manager Heather was super nice and helpful and offered me ~40-45% off of a different section and waived the delivery fee. Seeing that I was inlove with my original selection, I let her know I needed time to make a decision... THANK GOD I did because the retail prices in store are almost DOUBLE their website price! I went in today to see if they could match it and they said that if they do, no discount will be applied... I don't understand the purpose of offering a discounted price for my trouble if the online price without the discount is the same! I have been trying to get my money back for my original order with no luck! In store, I was told to call the main customer service line since a refund in store would result in a 12% restocking fee.. FOR WHAT??? The sectional hasn't even been manufactured yet! The materials for it are not even in! I called customer service and they said they couldn't answer any of my questions and to call the store for a refund... after the store told me to call customer service???.. All my family and friends have furnitures their homes with Ashley and there's always some sort of problem... Never again.
Sales clerk too Lazy to show us the item we inquired about. Left there and ordered the item on Amazon.
Walk in the store and ask about bed frames and pedestals. Was in form all they sell is sets with the head and foot board with a frame. But they have metal frames for $1200.00 The guy never left the counter. I guess the stores don't sale what's online.
Shout out to Conrad and the team for great service and willingness to work with our budget!!
Hands down the worst shopping experience I've had. Terrible!! I'm a returning customer and I have been shopping at Ahsley's for over 10 years. Today, I decided to take a visit and purchased a bedroom set for my mother. When I came back home and looked at the ASHLEY WEBSITE online and found out there is a huge difference in online price compared to store price and I realized that I had been misled, charged twice. I did some quick math and determined that they overcharged me by 799 dollars. I immediately went back to the Ashley Furniture store (Mayfeild Showroom, 1401 Golden Gate Blvd, MayfieldHeights OH 44124) and told them I had been misled, and to cancel the order and return my 600$ gift card. But it gets worse, The manager DASHA CHILDS ignored this and she verbally abused me in another language and started shouting at me in front of everyone. I talked to her and told her I wanted it to stop, the treatment was continued then I walked away from the store. Then I called the store phone number and DASHA CHILDS picked up the phone and I request her to cancel my order, returned my $600 gift back, and again she refused to do so and told me to talk to the General manager and hang up the phone. Here are the details of my order: Sales Order Number: 19204004Order Date: 06/11/2020, 04:20 PM Any advice would be greatly appreciated......
Hands down the worst shopping experience I've had. Terrible!! I'm a returning customer and I have been shopping at Ahsley's for over 10 years. Today, I decided to take a visit and purchased a bedroom set for my mother. When I came back home and looked at the ASHLEY WEBSITE online and found out there is a huge difference in online price compared to store price and I realized that I had been misled, charged twice. I did some quick math and determined that they overcharged me by 799 dollars. I immediately went back to the Ashley Furniture store (Mayfeild Showroom, 1401 Golden Gate Blvd, MayfieldHeights OH 44124) and told them I had been misled, and to cancel the order and return my 600$ gift card. But it gets worse, The manager DASHA CHILDS ignored this and she verbally abused me in another language and started shouting at me in front of everyone. I talked to her and told her I wanted it to stop, the treatment was continued then I walked away from the store. Then I called the store phone number and DASHA CHILDS picked up the phone and I request her to cancel my order, returned my $600 gift back, and again she refused to do so and told me to talk to the General manager and hang up the phone. Here are the details of my order: Sales Order Number: 19204004Order Date: 06/11/2020, 04:20 PM Any advice would be greatly appreciated......
If I could give them zero stars I would. I purchased two bedroom sets for my daughters in February 2020. It is now June 2020 and I have been delayed on delivery 3 times. Today I get the call that it is still delayed and next appt time is July and they can’t guarantee that they will hold that date either. They keep using the excuse that it’s the manufacturers fault and delay....at some point that excuse gets old especially on the 4th call. I spent almost $4,000 on furniture that they can’t fulfill... there is a reason they are a discount furniture store and this service proves it. Hands down worst shopping experience I’ve had.
Very good store!!
Happy
Terrible experience! Staff only acknowledges you when they think they hear you ask and even then leaves you waiting until the point you decide it’s time to leave go elsewhere after almost an hour or being in the store getting nowhere!!!
These people are scammers!!! They let you finance and place the order but give you delivery dates and they don’t communicate with you if it’ll be late. Then they called my husband to tell him they didn’t have it and they weren’t going to deliver it!!!!! UNACCEPTABLE!!!!! I will NOT be coming here anymore to make any purchases and I will be telling my friends and family about my experience with these people!!!!
I had purchased two chairs online but got a mirror instead. Now been on hold for over a hour trying to send this back and get my money back. Service number soo bad i will never purchase anything from here again i will repeat im done with this company and its my first time buying from here. Too bad covid 19 destroyed my experience so im not dealing with bad customer service any more and i need my money back. I sent about 5 emails no text back. Smh do not purchase from here they scam you...
The customer service at Ashley is exceptional !!! Because of Enrique we feel our time & money was well spent. If you want high pressure & big prices go somewhere else because you won’t find that here.
Tons of options, super clean, and friendly. Walking in the store I was instantly greeted and was free to walk around. I was helped by an employee but never felt hounded or "helicoptered" like you do at some places. When I Needed help they answered every question I had and had wonderful suggestions on how to style my Room. When it came time to check out I was very surprised with the payment options they had, it made it a very easy choice for me to go with Ashley.
Customer Service at this store was very excellent. I was a little bit skeptical about Ashley because I have heard misleading reviews. I decided to take a visit and was impressed with their service and effectiveness. More specifically, I was helped by Dasha who was very knowledgable about the different pieces that I was interested in. I plan on doing a lot more business with Ashley simply because of the interaction I had with her excellent service.
Great place to get any furniture! Ask for Phillip he is the best hands down. He makes sure he explains everything and was just a pleasure to work with!
William is such a great ale person. He was able to help me find a nice sectional in my budget. He was very patient and knowledgeable of the furniture. If u are looking for a great sale person William is the guy to see!
Excellent customer service provided by William. He answered all my questions and helped me pick out a beautiful living room set. I will definitely recommend to my friends
Ashley’s HomeStore I love the couches with the lights man!!! Your guy Phillip Davis was amazing at talking me into purchasing! Definitely coming back for that couch during next weeks sale!!! Phillip was great at showing every detail of that beauty and closing the sale! See you guys again soon for sure!!!
I’m in the process of moving to a townhome and decided to check out Ashley Furniture. William Calhoun was a tremendous help! He was very knowledgeable and helped me stay within my budget. Shop with William at Ashley!
Ashley and Phillip Davis thank you so much, my furniture will be amazing in my new home! Phillip was great and I look forward to shopping again.
Had an amazing experience with William Calhoun a few days ago. He was an amazing host. Very attentive to my requests, and actually helped me figure out some options I hadn't even thought of before entering the store! The prices are competitive, especially for the quality! Definitely check this store out if you're looking to purchase furniture; ask for William!
Great customer service William helped me with all my furniture needs. If you going for any type of furniture see William he will give u excellent service
Went to Ashley's after shopping around for a entryway table. Enrique not only helped me find the perfect table but I also found a couch set that I fell in love with and just had to buy. Will be coming back to see Enrique for all my furniture needs.
I worked with Enrique He sold me on a bed set and was able to answer all of my questions and was very helpful
Great financing options and solid, well-made furniture! If you need an associate, ask for William. That guy was great! And so knowledgeable and helpful! I’ll definitely be making a return Ashley! Off to enjoy my couch🤩
I went here looking for a new dining room set and Enrique really helped me find exactly what I was looking for. Even when I was stuck between 2 different sets he sat there and helped me work through the pros and cons of both and had me laughing and feeling very welcome the whole time. This is an amazing store that I'll definitely be coming back to and that I highly recommend.
Was in the store yesterday and it is a beautiful store. So many options. Everything one could think of. The Salesman, Phillip Davis, was courteous, very knowledgeable of the product, articulate and charismatic, and really did a good job of helping me decide which furniture would be best for my family and I. Great job Ashley’s, I will definitely come back.
Worst customer service and delivery I've ever experienced!!!! I cannot Express how upset I am. We spent over 5000 on furniture for our new apartment. This was 2 months ago. In the store we were told the delivery is between 3 to 5 weeks but usually sooner. We told the lady our move in date and she guaranteed us that we would have our furniture by then as it was 4 weeks later so we went ahead with the purchase. First they called us and scheduled the delivery for the date we were told 2 days before said date they called and said the furniture was still in production we would have to wait another month. I told them no way we are moving into an empty apartment with a 2 yr old we need our furniture so I said I would cancel it unless they could get it to us sooner so they said they that they could have to us within the week. this is after I was told by 3 different reps that there is no possible way they could get it to us by sooner then a month because the furniture is not made yet lie. so we scheduled the delivery and when they finally came on Thursday they wouldn't bring the furniture up through the apartment complex that late in the eveningeven though that is when they scheduled it for. so they left and said they would come back first thing in the morning and deliver it then. when I called the next day to see what was happening they said we we should never have been told that because they were not gonna come back sooner then a week and so they said they could come in a week. meanwhile they called the day of delivery and said my 2 yr olds matress will be late and the soonest they can get it to us is Saturday so here we are almost midnight Saturday night and no word from them nor a mattress. now we have no furniture and wont for another week that is if they dont cancel again. which if they do I will be getting my money back and my furniture elsewhere. I do not have much hope that the furniture will come undamaged . we got scammed and lied to after paying an absolute fortune to these people. it's so not right. and to top it all off after the 20 times I've had to call and be put on hold they are beyond rude and do not treat you like a fellow human being. I would not buy from this place ever again.
Daisy was awesome! She was very knowledgeable and led to me straight to the perfect sectional for me!
I came into the store just to browse some love seats. Ended up speaking with a Dasha and she helped me pick out the perfect Couch set! I’m so glad.
Danielle Was very helpful in assisting me and was very knowledgeable and polite.
My husband and i had the best experience at this store!!! We were referred by a friend to come see Martina!!! We are closing on our house and will be back to purchase the pieces she has suggested!!! From the moment when we walked in Martina was very polite, comforting, and knowledgeable!!!! Im so indecisive and my husband isnt any help. However, she took the reigns and it was a big help!!! I highly recommend for everyone to GO SEE MARTINA!!!! Shes my new interior decorator!! I'll be sending people her way THANK YOU!!!!!!
Please do yourself a favor and do not buy furniture from Ashley Home Store. I purchased a bedroom set, a sofa and a love seat in July and it was delivered in august. The dresser came with uneven drawers. They sent a tech out to fix it but it could not be fixed because the drawers themselves were cut wrong. I was told a new dresser would be sent and everything would be fine with this new one. They have sent me 3 dressers and they all have this problem. So they said they'll send out just new drawers... they are the wrong ones. Now I have to wait for new drawers to be sent in their place and schedule a tech to come install them. Also the knobs keep falling off. I can not have that happening I'm my 2 year old daughters room. She still puts stuff in her mouth. What if she chokes?! Now on to the sofas. They keep ripping at the seams. The cushions are flattening as are the throw pillows. Ashley home store has sent me replacement cushions but they also keep ripping and flattening. I took pictures of all the cushions and pillows and sent them to Ashley home store and was told this is "normal wear and tear". Are you kidding me?! It has only been 7 months. Actually less because the cushions were last replaced in December. The dust cover on the loveseat is also detaching from the underneath of the couch. I was sent a new dust cover and had to schedule for the tech to come staple it back onto the couch. I asked if they could just come pick up all of the furniture and refund me because I am SO UNHAPPY. And was told nope. I cannot return anything after I sign for it. They have given me money off of the bill but in my opinion it is not enough. We spent a lot of money at this furniture store and I expect longevity out of the pieces we purchase
Please do yourself a favor and do not buy furniture from Ashley Home Store. I purchased a bedroom set, a sofa and a love seat in July and it was delivered in august. The dresser came with uneven drawers. They sent a tech out to fix it but it could not be fixed because the drawers themselves were cut wrong. I was told a new dresser would be sent and everything would be fine with this new one. They have sent me 3 dressers and they all have this problem. So they said they&'ll send out just new drawers... they are the wrong ones. Now I have to wait for new drawers to be sent in their place and schedule a tech to come install them. Also the knobs keep falling off. I can not have that happening I&'m my 2 year old daughters room. She still puts stuff in her mouth. What if she chokes?!Now on to the sofas. They keep ripping at the seams. The cushions are flattening as are the throw pillows. Ashley home store has sent me replacement cushions but they also keep ripping and flattening. I took pictures of all the cushions and pillows and sent them to Ashley home store and was told this is &"normal wear and tear&". Are you kidding me?! It has only been 7 months. Actually less because the cushions were last replaced in December. The dust cover on the loveseat is also detaching from the underneath of the couch. I was sent a new dust cover and had to schedule for the tech to come staple it back onto the couch. I asked if they could just come pick up all of the furniture and refund me because I am SO UNHAPPY. And was told nope. I cannot return anything after I sign for it. They have given me money off of the bill but in my opinion it is not enough. We spent a lot of money at this furniture store and I expect longevity out of the pieces we purchase
Please do yourself a favor and do not buy furniture from Ashley Home Store. I purchased a bedroom set, a sofa and a love seat in July and it was delivered in august. The dresser came with uneven drawers. They sent a tech out to fix it but it could not be fixed because the drawers themselves were cut wrong. I was told a new dresser would be sent and everything would be fine with this new one. They have sent me 3 dressers and they all have this problem. So they said they'll send out just new drawers... they are the wrong ones. Now I have to wait for new drawers to be sent in their place and schedule a tech to come install them. Also the knobs keep falling off. I can not have that happening I'm my 2 year old daughters room. She still puts stuff in her mouth. What if she chokes?!Now on to the sofas. They keep ripping at the seams. The cushions are flattening as are the throw pillows. Ashley home store has sent me replacement cushions but they also keep ripping and flattening. I took pictures of all the cushions and pillows and sent them to Ashley home store and was told this is "normal wear and tear". Are you kidding me?! It has only been 7 months. Actually less because the cushions were last replaced in December. The dust cover on the loveseat is also detaching from the underneath of the couch. I was sent a new dust cover and had to schedule for the tech to come staple it back onto the couch. I asked if they could just come pick up all of the furniture and refund me because I am SO UNHAPPY. And was told nope. I cannot return anything after I sign for it. They have given me money off of the bill but in my opinion it is not enough. We spent a lot of money at this furniture store and I expect longevity out of the pieces we purchase
It was okay! Employee's were real nice and helpful. Just not too impressed with what they had. But others may have a different opinion and I respect that.
Do not buy!! The worst retail experience of my life. Lied to about delivery multiple times. Then promised money off NEVER got it! Promised gift cards never got it!!! I will tell everyone I know “Stay AWAY”
Great prices. Tina was super helpful and offered the best services possible
Very nice place to shop for furniture
Couch went bad 6 months into ownership. Tried reaching out to Ashley with no response. Will never buy from again.
Faith and Danielle gave me super customer care! I love this store!
Lots of options but nothing that I wanted :(
I recently stopped by this Ashley Location for a new kitchen table set and tv stand. Faith was incredibly helpful in helping me pick out the perfect pieces for my home. She didn’t play any games with pricing, everything was presented in a straight forward manner. It was important that the furniture was delivered before Christmas and delivery was exactly as promised. Can’t say enough good things about the experience. My only complaint was it looked like the delivery crew put a scratch on the table as they were installing it, but it was too small to bother with a replacement. Definitely would recommend both the quality of the furniture and the professional manner in which Faith treated us.
Wow has this been an ordeal. This journey started before thanksgiving and continues today January 13. We were told that the living room furniture that we ordered would be delivered in time for thanksgiving but they couldn’t guarantee, I could understand that. Then we were given a solid date, dec 20th. I stayed home from work for the delivery. Waiting till noon I called. They tell me the furniture isn’t even built yet. Wait a minute I waisted an entire day waiting for something that wasn’t even built yet. Then a delivery was set.. Another day waiting. Then only half the order.. a week after we received half the order we found a broken price in the automin (not sure how to spell) they did send out a new piece which I had to fix. At this point I’m waiting for a sofa which I have been given 3 different dates but nothing unless I call. I wish that I would have read other reviews because I never would’ve bought anything from them. Very poor customer service. There are so many places to buy furniture that if I had only known... We are spending a lot of money with this company. I can tell you when it comes time to pay they won’t deal with late payment... my only warning STAY AWAY!!!!!! Here we are a year later this fabric does nothing but treat little balls all over it. I called customer service and you know what they told me? Get a shaver and shave my couch it’s brand new. At this point it is a year old but what a giant piece of junk
Wow has this been an ordeal. This journey started before thanksgiving and continues today January 13. We were told that the living room furniture that we ordered would be delivered in time for thanksgiving but they couldn’t guarantee, I could understand that. Then we were given a solid date, dec 20th. I stayed home from work for the delivery. Waiting till noon I called. They tell me the furniture isn’t even built yet. Wait a minute I waisted an entire day waiting for something that wasn’t even built yet. Then a delivery was set.. Another day waiting. Then only half the order.. a week after we received half the order we found a broken price in the automin (not sure how to spell) they did send out a new piece which I had to fix. At this point I’m waiting for a sofa which I have been given 3 different dates but nothing unless I call. I wish that I would have read other reviews because I never would’ve bought anything from them. Very poor customer service. There are so many places to buy furniture that if I had only known... We are spending a lot of money with this company. I can tell you when it comes time to pay they won’t deal with late payment... my only warning STAY AWAY!!!!!!
Still waiting on a couch that was ordered in November. They postponed delivery twice. Before that we received two defective products. When I ask about the status of the couch I'm told everything is made to order to make sure it comes without any defects. Obviously that's not the truth. Very unprofessional service. Won't be going there again.
I am giving 1 star because there is no lower rating. My wife ordered a couch 3 1\2 weeks ago. Called today to see where it was and they said it would be delivered in 3 weeks. Really? 2 months for a 2 week delivery. So when we call to cancel we were put on hold then diverted to another number, then put on hold again. Then we were told to call back in 24 hours to make sure that they did their job. I'm pretty sure our order was not put in untilI I called 3 1/2 weeks later. Thus, the new 3 week delivery date. Bad service. Also, I don't like being lied to. They can look up your acct. from your phone number, (which did not come up, so I gave purchase order number) but when you give an order number they have to get a manager to pull it up? Phone person went to get help on what lie to tell me. And it was...........warehouse is waiting on materials. It's a couch, not African diamonds. Bad bad bad bad bad service.
Poor quality and selection. We were also misrepresented a special sale today.
Big store with good collection and friendly price tag compared to crate and arhaus.
Way too expensive
I’ve worked with Faith on multiple occasions now and she is always so helpful & such a pleasure to be around!
Faith was super helpful 👍
Store is clean and neat with a great selection. Best experience with Faith. She is outgoing, personable and knowledgeable. She has went above and beyond many times in the last couple months to ensure the best experience possible and it honestly has been.
Wonderful service from Faith at the Mayfield Store! #faithisamazing #shopwithfaithatmayfieldshowroom
Faith is sooo awesome and veryy helpful!!! She always has a smile on her face!! I will recommend her and this store!!
After walking the store for about an hour, unsure of which couch I was going to choose, I ran into Faith. She kindly greeted me with a smile and helped me find the perfect fit for the rest of my living room. She was extremely sincere, knowledgeable, and had no trouble finding exactly what I needed. This is the person you want to find when you walk in the door!
Faith Painting was very helpful and super friendly!! Would definitely recommend this store to others!
Faith was beyond amazing & had such a happy loving attitude ! It really made my shopping experience one to remember ! I will definitely recommend her and this store.
I'm disabled in a wheelchair and yet was treated as any other walking customer the second the door was opened for me. Enrique walked with me thru the store advising which furniture I should have for my new house and not once trying to oversell and overprice me. The customer service was at its best and has a new buyer for life. Thank you Ashley family!!!!
I had a really bad experience with the Brooklyn store so we visited the Mayfield store. What a difference in personnel. Danielle was terrific. She was attentive to our needs and gave you the attention that made you feel like she actually appreciated you visiting her store. Great job Danielle.
Danielle was AWESOME! That store is on the MARK when it comes to customer service! Mayfield Hts store makes Brooklyn store a JOKE! Buyers beware-! Can't stress it enough. Mayfield Hts BEST HANDS down. Thank you Danielle.
I worked with Danielle at Ashley to furnish my first home. She was amazingly helpful and genuinely cared about helping find what I want without pressuring me. I will always return to her at this location when I am in need of new furniture!
Great customer service: friendly, patient, and knowledgeable.
Thanks to Daisy for the awesome customer service upon entering into show room....you showed us several choices of the styles & colors of earth-tones which we preferred. Downside was the original delivery date pushed back TWICE & wrong items delivered on Final delivery. The New York corporate office Team was able to make the experience abit better...thanks to them we may very well shop at Ashleys Furniture in the near future.
Great selection just not what we were looking for.
Absolutely horrible delivery service and customer service. Ordered a couch and other pieces over two months ago and we still have not received anything. We were told the furniture would be delivered today, but then it wasn't. After asking why it wasn't delivered we were told they have nothing to do with the scheduling of delivery and we were sent a text message about the delay (great customer service). We are purchasing your product, so you have everything to do with it. I will never even consider purchasing from Ashley in the future. Now we have absolutely no furniture for our guests to use during Thanksgiving. Not even a phone call from our sales rep to apologize, which is unprofessional and unacceptable. I'm adding to this after reading more reviews.... Ashley Furniture should be reported to the better business bureau and shut down. When someone pays for a product they should receive it and not be scammed. Awful people.
Good variety, friendly sales people
Just highly disappointed. Left the first time cause I said I didn’t want to start a credit card and the guy still tried to have me do an online application. And second time i was sold a bed that’s not available. Having to pick a mattress up that was free delivery anyways
Mr.Williams was such a great help , and he seemed like he knew what he was doing and talking about , I love to see people like that in retail ! Keep up ya he great work Ashley furniture in hiring the right kind of people!
People are nice but the prices are a little high for my blood
Had a amazing first hand experience thanks to Khalid! Being a person that can’t make big decisions easily he helped me to pick out some awesome pieces to make my new room come together. He went above and beyond to make sure I left with what I needed but didn’t push me to get what I didn’t. Overall great experience.
Had an amazing experience with Faith today! She is very knowledgeable and was very helpful in me choosing the best furniture for my new place. I couldn't of asked for a more welcoming experience. Thank you!
Faith Painting was super helpful and informative to my family!! Definitely sending people that way
Awesome store see Faith Painting she's very sweet, awesome to work with, very helpful, very patient and knowledgeable!😊
5 stars to Faith Painting The store is beautiful very competitive pricing Faith was extremely knowledgeable warm and friendly a pleasure to work with will definitely refer and return thank you
Faith was very knowledgeable and patient as I was looking for a bedroom set. Listened to what I wanted and helped pick out the perfect set. Thanks Faith!!
We are opening up a new buisness and ordered furniture. They have now rescheduled our delivery 3 times and it’s a month late. When trying to reach anyone to ask why this is happening they keep redirecting us making it nearly impossible to find out why this is happening. I do not recommend.
Do not go here to get anything from here or any of there stores they sell you Defect stuff befor it gets to your home and will not take it back only wants to give you store credit for it and will not take it back
Khalid helped my with my purchase of two end tables for my family room. He was friendly and not pushy at all, and quickly setup delivery for me.
Horrible experience with delivery. Sales person lied about delivery date. Had to call customer service 5 time to get the date resolved. When my table and chairs got delivered chairs was unsteady and the two deliver guys could not fix them. I will never shop there again!
Horrible experience with delivery. Sales person lied about delivery date. Had to call customer service 5 time to get the date resolved. When my table and chairs got delivered chairs was unsteady and the two deliver guys could not fix them. I will never shop there again!
I had a great shopping experience with Heather Graham. She was helpful, patient, and knowledgeable. My furniture is scheduled to be delivered on Friday, and I'm looking forward to returning to see Heather when I'm ready to furnish another room!
I would recommend coming to this Ashley furniture store and asking for Khalid! I just moved into a new apartment and have been trying to find a couch that was reasonably priced and fit well into the living room. Khalid was very patient with me looking through all the couches and making sure I was happy with my purchase. He's very knowledgeable, polite, and personable. He made sure my delivery came on time and that it fit well into the living space. I cannot thank him enough for him helping me through the process. I definitely will come back here again!
I looked at several different styles of sectional and fell in love with a beautiful set from Ashley. Samuel Slone took care of our purchase with ease and professionalism. we never felt pressure or neglect. he was knowledgeable about the process and our entire experience was a positive one. Thanks Sam!!
I waited for 2 1/2 months for my sofa, it was delivered today with the wrong power cords, when the store opened I explained to them that I had found the power cords but they were the wrong ones. Now they call my husband saying that I have to wait longer for the power cords. I am not very happy with this store. This is not the first thing they done to us over this sofa. If I didn’t want the sofa so badly after waiting that long for it. I would tell them to come get the sofa and shove it where the sun don’t shine
I was in this store in Labor Day and bought a bed and eight chairs. I had to almost beg for the support of a seller called Sam. I was promised verbally the delivery on Sep 13th, then when I received the order it showed delivery on the 20th. I spent a lot of time tracking this order and would receive a different date every time. Today is Oct 2nd and I have still not received anything. They say my chairs are only available on-line so they can’t ship it. They offered me a refund of $1,087 and suggested that I buy the chairs on-line but the chairs on-line would cost me north of $1,500 now. This is a total scam as they are pretty much suggesting that I pay an extra $500 if I want to receive the same goods I already bought a month ago but they just realized now they can’t ship???? Buyers be aware of this store business mal practices as I can only assume they are malicious. Very unethical and immoral in my opinion. I requested a total refund which will take 7-10 days to make it back into my credit card. Total joke. I am never more stepping into an Ashley store. Managers, corporate relations, sellers, all understand my frustration but refuse to do the right thing. The chairs are there available at the web site but they refuse to ship for the price they sold it to me. Do business with these people at your own risk. I have written proof of all I am stating and will be happy to provide if asked. I asked several times to speak with the general manager but no one would connect me with her. If you owner decide to write a reply please do not waste your time to just say you apologize and understand my frustration. Oh, i forgot you actually only reply to the good reviews here so don’t mind. Your folks did it multiple times already apologizing and doing nothing about it. If you want to do something then ship my stuff at the price you sold it to me as I can see you have it in stock (I can provide screen shot to support statement to).
My husband and I recently visited this location as we were looking for bunkbeds for our grandchildren. Will Calhoun helped us out tremendously! He was knowledgeable and very patient with us throughout the entire process. I have to say the the Customer Service and attention to detail to make sure customers are happy are well worth a return visit. Upon delivery and set up, I discovered that there was an issue with the ladder to the bunk bed. I called Will C. immediately and he got the process started to correct the issue. Connie P - Lyndhurst OH
Thank you Marc for helping me find the perfect bed. Not only did he take his time allowing me to test every option, he was also very knowledgeable. I ended up getting the Tempur-pedic with an adjustable base and I absolutely love it, best sleep I’ve ever had! Thank you Marc!!!
Avontae Redwood is the best employee, great salesmen I plan to come back very soon. Thank you
I Had a Great Shopping Experience with Avontae Redwood he was very helpful and very patient with me. He also made sure I matched all items how I wanted and very fair pricing. Awesome Salesman
4 stars only for Marc Moody and the quality of the couches. Delivery was very disappointing. This is my first time shopping at this company. Marc was an absolute hero. The whole process went very smoothly. The time after that, it went south. Delivery was a whole month wait. Delivery guys ripped my couch in two places. Kitchen table is wobbly. Called customer service and they're sending someone to fix the couch and table. I will wait until the person comes to fix them then see if this review goes to 5 or 1 star. Last words, if you need anything go to Marc. The man is passionate about his job.
I ordered a bedroom set in mid August with a delivery date of September 10. That was pushed back to the 25th. Customer service then called to reschedule a third time for mid October. Now, there is a note in my file that says November. Apparently, the manufacturer does not even have the building materials to make the furniture I ordered. I was very excited to find this bedroom set but it doesn't do any good if i can't get it. Customer service has been useless. I have been an customer for years but this last experience has ruined it for me. I am cancelling my order and shopping elsewhere. Edit:. The company responded to this review and asked me to reach out to their Logistical Team. However, the email address they provided is incorrect. SMH.
Worst customer service ever. In store staff is rude. Have fun trying to contact someone about your warranty that they basically force you to purchase. They picked my couch up for repair a month ago, and returned it to me broken twice! Save yourself the hassle and shop elsewhere. This company is a f-ing joke!
Huge variety!
When it comes to the Mayfield Ashley Homestore, I have nothing negative to report. My sales associate, Lisa was phenomenal. She and her manager assisted me getting financed and picking out the best furniture for my New Apartment. Unfortunately, as it comes to delivery and corporate I am NOT PLEASED IN ONE BIT!!!! I placed my order, early July 2019 shortly after approval of my New Apartment, I scheduled my delivery for September 3rd, 2019, to get a call on August 27th, 2019 reporting I would not be getting my furniture as scheduled. On Friday, August 30th, 2019 I was informed that only the bedroom suite and dining room was delayed and my living room suite would be delivered as scheduled, for September 3rd, 2019. Later that day after getting confirmation, I received another call that the entire set was not ready and only the Sofa would arrive on September 3rd, 2019 between 1:15pm-4:15pm. September 3rd, 2019 comes and the clock strikes 4ish, nothing from Ashley Furniture....so I gave them a call to be informed by Natalie that my shipment didn't make the truck, which just made me more frustrated, as NO ONE CALLED TO TELL ME!!!!. Natalie mentioned she was going to be off within the next 10 minutes and that she was going to look into the matter further or have another staff member follow up with me. In about 15-20 min I did receive a call back from Natalie, then reporting that my furniture was still in production. My irritation, continued to build and I asked for a callback from a Supervisor. Supervisor, Becca did call back, however her attitude was the WORSE, her customer service was HORRIBLE!!! She proceeded to inform me that my furniture was out of STOCK...OUT OF STOCK I SAY...So much runaround. She then stated that deliveries are an estimate and not a guarantee, she was not compassionate in the least bit. As a professional who thrives on Customer Services I was highly dissatisfied. I don't care bout being credited, just to provide them with more business, I WANT MY FURNITURE, that I ordered 2 and1/2 months ago. So now I call daily to get my own personal updates, as of today, September 4th, 2019 my bedroom and is still scheduled for the 11th and NOW my Living Room scheduled to deliver on September 18th, 2019. So instead of enjoying my new furniture in my new apartment, I still wait with empty promises. If I get one more delay and NO FURNITURE delivered to my home on September 11th, 2019 I am cancelling my entire order and will be taking my hard earned money to an establishment that values customer service and can get my furniture delivered. I now have to rush and adjust to the mercy of Ashley Furniture and take more time off of work, oh and let me mention, Becca from corporate repeated on numerous occasions through the call, that " "we" (Ashely Furniture) is not asking "you" (Me, a paying customer) to take off of work or alter planned time to travel. I strongly advise that Becca gets additional skills on customer service. I am sure if Becca has paid her money to have furniture delivered, she would want her furniture and not have to make accommodations at such last minute. I am not happy with Corporate of Ashley Furniture or their delivery methods. HORRIBLE!!!! HORRIBLE!!!! HORRIBLE!!!!!
Great prices on furniture.
Michelle, our sales rep was great. She was very helpful throughout the entire time in store, and she deserves 5 stars. The customer service, however, is another story. We placed our order June 23rd. We were told the ottoman was delayed and wouldn’t be delivered until August 17th. We said that was fine as long as the couch came on time. August 16th I called the store as I had heard nothing regarding our delivery. The person I talked to said that it was delayed until the 22nd. Meanwhile, I was looking directly at the paperwork while on the phone, and it clearly states it’s August 17th. Of course, not knowing that the ottoman had been further delayed due to a complete lack of communication on their behalf, I had already scheduled an appt for August 22nd, and now will not be around for delivery this day. After waiting for 2 entire months for this ottoman to come in, it is now further delayed due to their negligence in not contacting me and letting me know of the further delay. No one I talked to in customer service at this point was any bit of help. All they could offer was “I’m sorry but it’s really the 22nd.” All this being said, my most recent phone call to this stores customer service (about 10 min ago) went well and the man I talked to was helpful in rescheduling the delivery; however, this does not remedy the delay or earlier poor customer service. Again, on the bright side, Michelle was great to work with and extremely pleasant. However, I would not order from Ashley again because of their sub-par customer service.
Briana is the biggest sweetheart, most helpful & has gone way above & beyond her pay grade. (See precious review.) Without her, this whole Ashley experience would be excruciating. She has listened to ever single one of my complaints, and empathized with the lack of care that was provided. She’s cleaned up the messes of everyone & has only tried to make things right. She has been to my place to personally drop off items, given me her personal cell, & literally held my hand throughout most of the year. She has answered my questions, fast tracked things, made the impossible that client relations said couldn’t happen, happen & kept a smile on her face & kindness towards me. She has never once disregarded my issues, put me down or forgotten about me. She probably deals with issues on a daily basis & still manages to keep her cool & professionalism. I have a lot of respect for her. I have a lot of only great things to say about her & she’s the reason why I haven’t wanted to chop my head off. She means well, does extradorinarily well & deserves a promotion for her attentiveness to detail, her good her & her exceptional client service. She treats me like a friend, not a customer and definitely not a number. She gets the job done, doesn’t make excuses & empathizes. There’s nobody I trust at Ashley but her. If you ever need anything, Briana is the go to person. For a fact I know she will try her hardest to make your experience & transaction smooth, fair and easy. Briana you’re the best and you deserve a promotion or recognition of some sort. You’re smart, kind, helpful & overall an example of exceptional client care. Thanks Briana for EVERYTHING. Continue to stay awesome & get a vacation more often. I appreciate all you’ve done. ☺️
Very good customer service, but needs a larger selection and much quicker delivery time, takes way to long to receive your purchase. And the prices are high.
Kathy Hess doesn't recommend Ashley HomeStore 8 mins · I have been going back and forth with Ashley furniture about a $1800.00 Beautyrest mattress that I paid cash for that is damaged. I have had 3 different mattresses delivered only to learn that they always get damaged from delivery. The manager said that they have never had this problem and delivery said that rarely do they deliver a beautyrest mattress like mine that does not warp under the top cover. I own my own business and would never lie to my clients nor would I sell defective product knowingly. I am very disappointed and will never recommend Ashley furniture to friends, family or my own customers
Beautiful and quality furniture and surprisingly affordable
The salesman was outstanding! He helped me find exactly what I was looking for, made the ordering process as easy as possible. Only problem was that they have large sized furniture.
Worked out very good prices and very good staff
William was very helpful and the place was real nice and organized
I will edit my review depending on the outcome of my furniture delivery. My initial impression though is that I was able to find what I wanted rather easily. My first ever visit there, Sam helped point me to some options based on what I was looking for. From there he stepped away at my request and didn't stalk me or pressure me like certain other furniture stores. I didn't buy anything during my first visit but after reading some reviews on the 2 pieces I was interested in, I went back to look at the 1 I had in mind. Sam was there again this time so I called him over and asked about a web price compared to the store price. He said they'd honor the web price and put together some numbers for me. I asked if they could throw in the $40 blanket they had with the piece, which just happened to be the only one they had left, and he did that for me. I also got a $75 gift card out of it too and the 5 year protection on my investment. All of this added up to below the store price for the 5 piece set. I'm pretty happy about my purchase decision and now I just await delivery which will come early August 2019. Sam said the pieces will be shipped separately possibly to honor the most immediately available shipping date.
Very pushy sales people..won’t let you look around
Sam was the man
Do not buy from this store! Their costumer service is horrible. Tried repeatedly to get them to properly fix or replace a recliner that does not have enough material in the seat to keep you from bottoming out. They replaced the material with less cushioning than was in the original which was insignificant . Third party service substandard!!! Buyer beware.
My experience at Ashley furniture was great my sale associate was Victor and he was a great help to me and my husband. They miracle to make things happen. The furniture at Ashley is good quality and reasonable.
Experience was wonderful. Great customer service. Manger is super nice & Michelle the sales associate is very sweet as well! I highly recommend her when coming to shop with Ashley Furniture.
William Calhoun was amazing assisting us with purchasing furniture for our new house!! Thank you a ton!
Our experience at this Ashley HomeStore was nothing less than wonderful! What made our trip so great was our sales associate Daisy. She went above and beyond to help us pick out what we needed. My husband and I were looking to furnish our bedroom and living room and Daisy took the time to show us every set they had to offer and helped us narrow it down and make decisions. We were looking at pieces of furniture from multiple stores and ended up buying everything from Ashley mostly because of her (we also LOVED the furniture)! One of the best customer service experiences I’ve had! Would highly recommend this location and all their friendly staff! Be sure to ask for Daisy when you go!
William was very helpful. I was able to get the discount and my tables from online
Chenise was so patient with me coming in multiple times with many questions and doing her best to alleviate all my concerns. Lisa was also outstanding in helping me make my final decisions and stayed late as we were completing sale and picking out accesories. The managers also helped eventhough it was so late gather all instock items putting them in my car delicately. When one item was broken they looked hard to find a piece that would make it work. I highly recommend Ashley to anyone looking for personal care and service! I cant wait to receive my bedroom sets!!!
I was very pleased with the care I received on the day of my purchase. Chanise was my sales lady very professional ,and she made me feel very comfortable with making my selections. The whole store very nice and pleasant. I am waiting on my delivery buy I'm sure it will go as planned like my visit to the store Thank you Ashley Furniture and Chanise!
I went Ashley Home Store, Mayfield Heights location this past Friday. I went there to purchase a bedroom set I&'d saw online but ended up purchasing an even better one while in the store. Dasha, a Manager there went above & beyond in answering my questions on the furniture I wanted, as well as showing me around the store. She was exceptionally courteous, professional & welcoming! Thank you so much Dasha!! She deserves some sort of concession & or accolade for her service provided. I&'m looking forward to my new bed to be delivered... I will definitely be back to purchase more home furnishings!
I definitely recommend Ashley Homestore in Mayfield and we had the pleasure of working with Chanise! After a month of searching for the right furniture store for us (service/style/function/price/quality), we couldn't be happier we got connected with Chanise. At other stores I would be dodging the sales staff because they were high pressure and not very knowledgeable, but at Ashley's I was able to lean on Chanise as my personal consultant who turned my living room vision into life! She answered every question and knew exactly where in the store to find the pieces I was envisioning. The best part was her energetic and customer centric personality. From the moment Chanise greeted us she listened to what we have been trying to find and didn't work off her own agenda. Thank you for making what is usually an overwhelming experience, not only stress free, but I am 100% satisfied with our decisions (no buyers remorse or waivering like I usually have after a purchase). Cannot thank you enough!
Chanise Graham was a wonderful help to me and helped me find everything with no problem I was delightfully happy with my merchandise .
A little pricey but quality pieces. Definitely worth a visit during big sales
Danielle is my hero because she was extremely patient with me and very open to showing me different living room sets. Now I am the proud owner of the most beautiful recliner sofa and love seat. Thanks Danielle!
I was at Ashley furniture in March looking for a box spring for my sons bed. I was assisted by Alea Bauer. She was friendly, professional and very helpful. Alea made my buying and shopping experience wonderful and easy. Thank you Alea!
Depends which store you go to. Its hit miss.
Great furniture.
Beautiful furniture reasonably priced. William Calhoun is a fabulous salesman. Very knowledgeable
I ordered a king sized bed from Ashley Homestore. The bed was scheduled to be delivered a day 2 weeks ago. No one called to confirm delivery, however I took time off of work assuming they would definitely contact me if they weren’t coming. I called them and they explained the bed wasn’t here yet and they would call me when it arrived. So it was rescheduled for today. Supposedly they were bringing me a $50 gift card as well. I took off of work AGAIN, the truck arrived today. The driver checked the truck in front of my house only to let me know that the headboard was broken. Customer service called about 30 minutes ago letting me know they would inspect the next bed for damages. Driver showed up with no gift card and the manager advised me there was nothing they could do to compensate me for my time. First time doing business with them and their customer service as well as seemingly their product are leaving a lot to be desired. Not impressed AT ALL to date. Hopefully the next bed doesn’t disentegrate in the truck or within the first few weeks of use. Highly disappointed customer in Mayfield Hts. Fred Burton
I had a very good experience at Ashley Homestore! This was my first time there and Charise Graham helped me out tremendously! I knew what I wanted she took me directly there and helped me to get what I wanted at a good price!! She is a great salesperson, very helpful, knowledgeable of the merchandise and just a nice person!! I would recommend Ashley Homestore and Charise Graham! D. Ward 4/11/19
It is with great frustration that I can not recommend Ashley. Our sales person, Chanice, was phenomenal. It was post sale when things went sideways. I found that the pieces I purchased were advertised for cheaper on the Ashley website ($332 less) and far cheaper on other websites ($760 less). After seeing their “price match guarantee” posted in store I contacted the store and requested to speak with the manager. I was told by William that it shouldn’t be a problem to get the price match as they do it in store all of the time and a manager would call me back to confirm. Someone contacted my husband and he referred them to me. Chanice called me and explained the actual policy... which meant they would price match everything to the Ashley website prices including an inflated delivery cost ($399 vs $199). In my opinion, having a price match guarantee policy should include their own company website despite franchise ownership. Seeing the pieces I bought deeply discounted on other reputable websites is also a major frustration. Ultimately, I will not be able to confidently buy from this store again.
They do not deliver closeout items. We were going to spend $500 on one item.
ON FEBRUARY 27, 2019, MY WIFE AND I WENT TO THE VIP SALE AT THE MAYFIELD, OHIO STORE AND WE WERE ASSISTED BY WILLIAM CALHOUN. HE WAS PERSONABLE, FRIENDLY AND CORDIAL. WE WERE LOOKING FOR A SPLIT KING ADJUSTABLE BED. WILLIAM SHOWED US THE MANY MATTRESSES AS WELL AS THE ADJUSTABLE BASE AND EXPLAINED THE DIFFERENCES IN THE MATTRESSES. WE WERE SO IMPRESSED WITH WILLIAMS PROFESSIONALISM AND THE PRICE THAT WE PURCHASED THE SPLIT KING WITH THE ADJUSTABLE BASE.
My sales associate was AMAZING!! Before I went to Ashley Homestore I went to several other stores. Once I got to Ashley Homestore I was tired and already had my mind made up that they didn't have what I was looking for then came William. William was caring and very helpful to me. I explained the look I was going for and style I wanted for my space. He walked me through the store and even helped me look online at their furniture kiosk, after an hour I found my pieces and made the purchase. Juan and Jodi Agapito did a great thing when they referred me to him!!!
No one greeded me when I walked. The employees just looked at me and kept walking. When I called into the store the lady I spoke to was able to find my account but in the store they couldn't find my account. Not very friendly at all. Black people have money too I'm just saying.
Bought our sectional here. Great staff!
purchased a bed from there, they brought out 2 foot boards on Saturday and now I keep getting the run around about when I will get the rest of my bed, won't shop there again
We walked in Fitzroy greeted us and was very friendly and welcoming. He was well dressed and very professional. He asked us what we were looking for and he knew exactly what to show us. We purchased our new living room set and are very happy with the whole experience! Thank you so much Fitzroy and the staff at Ashley furniture in Mayfield Ohio!! Don Rapose
We had a great experience at Ashley. Our salesman Avontae was awesome. Very friendly and helpful! Can’t wait for our furniture to be delivered!!
Alexa, was very helpful. She helped me find exactly the kitchen table that was perfect for me, during my lunch break! Thank you Alexa!
10/10 would recommend walking in and asking for Theodore. He was THE BEST. He spent so much time with us making sure we were happy with everything we were purchasing. He’s personable, funny and extremely knowledgeable. Ashley furniture gained future customers because we found Theodore.
10/10 would recommend walking in and asking for Theodore. He was THE BEST. He spent so much time with us making sure we were happy with everything we were purchasing. He&'s personable, funny and extremely knowledgeable. Ashley furniture gained future customers because we found Theodore.
Theodore was very helpful and friendly. I'm excited and can't wait for my living room and bedroom furniture to be delivered. Thank you for all your help!!
Sastri was our salesperson at the Mayfield store, he was extremely professional and knowledgeable of the furniture. We did not feel pressured in any way. We were so pleased that we bought a family room set, dining room chairs and chairs for the kitchen. Thank you Sastri for helping to complete our home remodel! P. Parish
Clean, well stocked store with lots of selections, just a bit pricey
STAY AWAY! Two friends purchased furniture from this location, both were delayed due to damaged or missing parts. No one in the store even cared to follow up and in one case responded for customer to email contact info. My friend did and yet the response was a voicemail asking to call a toll free number where NO one knew the issue. Many places to buy furniture and this is not the place.
We had a wonderful experience at Ashley's while working with Theodore. He was extremely knowledgeable on all of the products. He gave us amazing deals and was a pleasure to talk with. He was very thororugh on all the products and information. We highly recommend Theodore and the Mayfield store to all!!! Thanks Theodore Dave & MB
Theodore was an excellent help in the store. Very knowledgeable and friendly. He was a very big help and got us in and out with no delays!
Ashley Homestore did a great job helping me with my new bedroom furniture! Larry was very helpful and accommodating to make sure that I got the best deal possible. He even threw in a free horse statue for me as well as a thank you! I also reached out to Larry several times after my purchase with questions regarding delivery and other items in the store and he responded to all my e-mails and calls immediately! I was very impressed with their service. Will definitely be going back again.
Alison was a great help and very customer friendly.
I had a great shopping experience at Ashley HomeStore in Mayfield Heights, Ohio. My salesman Theodore was very excellent, and helpful with his knowledge of the products and services offered. My daughter loves the chair she bought. I did not purchase a bed this time. I purchased a bed from Ashley in previous years and Yes I love my bed!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
