Ashley Store | Mayfield Heights, OH 44124

Quinn, is amazing.l really appreciate his help, very patient 😀

Salesman Quinn was amazing he showed me every options and made sure to stay in my price range.

They will gladly take your money and then ghost you. I have had to call to see when and what furniture had came in after months of waiting to get multiple delivery dates set up. No call back on the last missing piece none so I call, to find out it's now projected for mid March. They will contact suppliers and call me back. Of course no call back. So I called again. Zero updates on delivery once your money is taken. We bought three rooms in the beginning of September. Can't get the piece off any showroom floor per company policy. "No control over it, manufacturers issue." Solution buy a nonmatching nite stand and wait for that to maybe come in and it won't match. Spent part of a day on the phone texting two customer support lines and got offered nothing except not our problem it's backordered. We offered to sell you a nonmatching item. If it comes in before seven months we will call. What good is the one in the show room doing if you can't even get any in to sell to the next customer? Lesson learned. Thankfully lots of places to finish our other furniture shopping. Please don't tell me to contact support because nothing can be done. I already worked with two support lines. Maybe pull that set off the floor so no one orders it or tell people hey it will likely be over half a year before you get what you were sold. Bottom line, sell things? Communicate with and inform people where the products they bought are and what to expect.

Matt greeted us immediately as we walked in and became our sales representative. Very hands of in terms of allowing us to browse as a no pressure approach, but very accommodating when we had questions or to offer an opinion. Didn't hesitate to look into a variety of options. Very pleased with our experience. Thank you.

Staff is friendly and knowledgeable. Very helpful looking up options and stock availability.

I like the large touch screens that you can use to look up items. Dion helped me find what I was looking for and handled the transaction quickly and professionally.

First time at an Ashley store. We went in looking for a new sofa for our family room. Alicia met us at the door and was great at showing and explaining the various sofa options. We ended up buying a nice leather sofa and were very pleased with all the choices and prices available. Thanks to Alicia, a very pleasant experience.

My first time at the store I was greeted by a friendly face, Alicia. She directed me to the area I needed and allowed me to roam around the store without any pressure. When I had questions she was available and very helpful. Alicia was very patient, I was able to walk away with a new chair and a very pleasant experience. Thank You! -----------Update Chair delivered and looks beautiful, delivery with no issue....thanks!