Ashley Store | Medina, OH 44256

Patrick was very helpful in helping us select furniture for my inlaws. I recommend working with him.

Michael was extremely helpful, efficient and knowledgeable with our mattress purchase.

CW and Patrick were amazing for finding the furniture we needed with specific specifications. Always good to come here for their exemplary service.

Walked in Thursday, purchased my bed and got it the very next day. Thanks again!

0 Stars, Beware, Read your warranty, ask questions about your purchase, especially pick up versus delivery. I ordered a recliner there 7 months ago, for my disabled brother, it came in and was picked up in November 2023 ( 1 year manufacturer warranty parts & labor) it stopped reclining 2 weeks ago. I called regarding the manufacturer warranty and was told this: Since I picked it up when it came in to the store instead of paying for delivery, only the parts are covered, they will no longer cover the labor that is $75/hour! They did give me a few another options, they will send a tech to my brothers residence for $75/hour or ( and this one is great, nothing like making you jump through hoops) they will gladly honor the entire warranty if I take a picture of the underside of the recliner, send it to them via email, wait for a reply on how they will proceed, they will send the parts that they think it may need to my residence, then I can drive to my brothers residence where I can load the recliner, take the parts I have and drive it to the store where they will fix for free. Are you kidding?? Here's a novel idea, how about you be honest and up front with your customers, at no time did anyone from the Ashley store mention that if you pick up your purchase you void half the manufacturers warranty!! Shame on you!

Everyone we worked with through the Ashley department store was knowledgeable and really friendly. My husband and I were happy with their customer service.

Patrick was helpful and knowledgeable. I would definitely return for future purchases with him.

I was not able to get to the store in time to place an order so I called for help. CW took my order, verified the availability of the item I was trying to purchase, and completed it without any issue. Instead of leaving me on hold, he called me back once everything was taken care of and sent me my receipt. All of my questions were answered completely and quickly. Hands down, this was the easiest interaction I’ve had in a long time. This is our third purchase from this store and I will definitely return.

Had a seamless experience at this location was easy peasy to finance my furniture with a set price monthly which made it much easier to do, sales member was great educated us but didn’t hound us. Found my furniture easily great experience

My wife and I were shopping for a new mattress. We stopped in at Ashley furniture and met with a sales consultant named Michael. He was very knowledgeable and helped us pick out the mattress that was just what we wanted. Looking for a mattress? See Michael at Ashley furniture. You won’t be disappointed.

Eric helped me find exactly what I was looking for!!

Super helpful and friendly!

Patrick was very helpful, very brief and to the point which I like and so far a pleasure to do business with

C.W.Cleveland was very helpful and professional employee

Wonderful experience! The staff was very helpful and friendly.

My salesman, Patrick was very thorough, polite, and had answers to all my questions

Rory made the buying process smooth and quick! We had a pleasant experience ordering new furniture!

Had a great experience with Michael and the Ashley store in Medina. They were flexible and wonderful to work with, would highly recommend to anyone looking to make a furniture purchase!!

Excellent service, thank you Tarek!

Every employee I interacted with at Ashley Furniture in Medina was so kind and professional, going above & beyond to assist me with my selection & purchase. All of my questions were answered, service was exactly how it should be & I'm enjoying my new furniture. I'll definitely be back!

We stopped in Ashley furniture outlet during their Memorial Day sale. We found a couch we liked, our salesman Patrick was extremely helpful in explaining the details of the sale.

Michael was great! From start to finish. He was knowledgeable. He made me feel right at home, and it's like he knew exactly what I wanted and needed!

We worked with Patrick who was very helpful in finding the pieces we needed to fill our space. He was not pushy and allowed us time to explore but was then available for our questions once we were ready. We’re very happy with our purchase experience.

Thank you Michael & CW for going above and beyond in helping me out!!

Stephanie was very helpful! Great store!!

Cw was a great sale person. He nice and professional and helped answer all my questions.

Stephanie and the team at Ashley in Medina were fantastic to work with. We’ll definitely be back for future purchases.

I think David did an excellent job. Really convinced me on the desk and on the bed frame and I think it was personally an amazing idea. Best for storage and makes my life a whole lot easier

Lo by by

Bought a brand new bed and foundation from Stephanie. Wonderful sales representative very knowledgeable about all of the products. She and the store manager DJ were so thorough, I am glad to have bought my bed from Ashley.

Very helpful and friendly staff. Good selection of furniture.

They were very helpful and finding everything we wanted was easy.

Great service and competitive prices

Salespeople were friendly but not pushy..store was clean well laid out. Beautiful furniture..

CW was most helpful with providing choices for my family. Thanks and we’ll be back.

Mattie was very helpful and very professional

CW was a great salesman. He was friendly and helpful helping me pick a mattress that was at my price and best for my back problems. It was a quick purchase.

Helpful, quick and easy

Mike was helpful and the process was smooth.

I’m very happy with the customer service from the store with assistance in selecting the right furniture. The staff was very friendly and helpful and the delivery service was just as great.

Got an AMAZING comfortable couch! Perfect fit and color (after a lot of searching). Stephanie & Michael were so extremely helpful and kind. They both went above and beyond (on the multiple times I was there to look for the perfect piece.) thank you!!!!!

Stephanie was amazing to work with. Very professional and knowledgeable and helpful.

Maddie was very helpful and professional. Will definitely go back when I need more furniture.

The NEW Ashley Store in Medina is a wonderful and welcome change to what once was an Ashley Outlet Storefront. The building has been completely remodeled and it it's beautiful! I found many upgrades including sales personnel - specifically Stephanie was a delight to work with. No pressure sales just genuine, compassionate Customer Service. Medina needed this! Will be going back.

Natalie was wonderful. She instantly matched the online pricing, which was much less

I had a very positive experience at this store today. Was initially greeted by a young lady named Natalie. She is so knowledgeable, helpful, and professional. Really made my visit and purchase here a pleasant experience. Store overall seems much improved from last year.

Chairs are all comfy and the service was great! Appreciate having a local furniture store to figure out the best for our home. CW and Sales team made for an easy buying experience, knowledgeable staff to answer questions but not pushy. Looking forward to having our new sofa,etc delivered and our cozy new family room ready to enjoy. Thanks! Update: having to set back delivery twice because of construction delays was no problem... delivered today and I can't believe we waited so long to get new furniture! It looks great 🤩 Delivery and setup was a piece of cake, Leo and his helper were friendly, attentive, and professional. Well done 👍

Natalie M waited on us. Gave us time to look and browse. Very satisfied with the service and friendliness of everyone. Love our chair !

I usually don’t like leaving reviews, but I thought this could help someone out. Don’t buy from any Ashley Home store. If you do don’t buy in-store, go online. Jimmy was the sales men that helped up. They tried to scam me out of $1000. I knew something wasn’t right when I checked the receipt. A 4 piece sectional shouldn’t be $3500. I checked online price and it was $1000 cheaper and not even on sale. In-store delivery fee is $399, and online is $270. In-store one modular sectional piece is $999, online is $600. They did price match in-store once I confronted. I do not recommend going to Ashley Home store especially going in-store. SAVE YOUR MONEY!

Great attitude was very patience with us. Went beyond us I would highly recommend her to anyone else.

Stephanie was great to work with! She made it easy and gave us a great deal!

couldn’t focus on the furniture because I was being followed around the store by an employee the whole time. After multiple hints that we did not need assistance I felt stalked like prey and decided to leave.

Love Ashley Furniture! Good quality furniture and helpful staff!

Lots of beautiful furniture groupings all around the store; bedroom, dining room, and living room sets. The salesman, Michael, was super nice, very knowledgeable and accommodating.

1st time here.. upon entering, was met with a friendly person who helped us look in the store at what our interests were .. didn’t overshadow us, but was available when we had questions. Pleasant experience with Jimmy and happy with the store selections.

Salesperson Mattison listened to our desires and needs, was very helpful in guiding and providing information to help us make the best informed decision. We visited numerous other furniture stores for comparison but returned to Ashley and Mattison got our business.

I went in to buy a throw blanket with cash. They wanted way too much information and took a copy of my drivers license! I thought that was ridiculous for a simple purchase!! Will never shop there again! Had to give 1 star to post this review

Stephanie was vey knowledgeable and a very lovely person. The living room set is just what we need.

Stephanie was knowledgeable, polite and extremely patient with my indecisiveness. Huge help to me! Highly recommended! Great selection for every room in the house. As a new home buyer in such an expensive market I was able to save at Ashley.

My visit to Ashleys in Medina was very good.I especially apreciated my sales person CW He was great and so polite.as well as letting me browse and help my purchase choice.

We have shopped ashleys for years and are thrilled with the medina location. The folks there are knowledgeable very helpful, extremely nice and fun to work with. What a pleasure.

I personally ENJOYED my shopping experience at the Ashley Furniture Outlet Store in Medina Ohio. Stephanie V. was very courteous and helpful. I love the new look of the store.

Everybody here is so kind and friendly. They make their best. I always enjoy buying here

Stephanie was very nice answered all of my questions. Never felt pressured, the whole staff was friendly. Nice atmosphere.

I have a profound appreciation for Ashley Furniture due to its unparalleled craftsmanship and enduring quality. While the initial investment may be slightly higher, their willingness to negotiate ensures accessibility to exceptional pieces. Unlike alternatives, Ashley Furniture demonstrates remarkable longevity, surpassing the fleeting durability commonly found elsewhere in the market.

Customer service was great but I had a picture that I picked out that I wanted to see how it would look in my house and they wouldn’t let me return it so I didn’t take it.

Incredible value. I was able to completely furnish my mother‘s new independent living suite with bedroom, living room, and dining room furniture for just $3000! That included sales tax and delivery. They were also very flexible with what they knew my goal was. For example, I needed everything in place by March 1. When the sales rep learned, one of the chairs would not be available by then, they let me have the one off the showroom floor.

Michael is very efficient. He has been very kind an accommodating.

awesome deals

The gentleman helping me was outstanding. I hope he is around for the reopening. I believe his name was Michael. Fantastic guy. Extremely helpful and appreciative of my patience with many people coming and going.

Amazing staff always friendly and helpful

Bought a living room set and mattress. Very pleased with service and quality. Will definitely go back and recommend.

Great deals

My Sales associate Erica was excellent!!! She was so busy with the sale and she stayed so centered and patient with me because I was like a kid in a candy store and so excited because I can't afford to buy new furniture, but with this wonderful clearance sale I was able to buy a lot!!!

We found some great pieces at Ashley that we have been needing. I can’t say enough good things about the store manager, Eric. He’s a great guy, and was great to deal with!

Everyone was super friendly,super helpful, KILLER deals. Best shopping experience in recent times-thank you !

Erica was very helpful with our furniture purchase

Furniture was nice, but not as nice as that nice pretty lady who greeted me 🤩🥵

erica and michael helped us get a couch and dining room table and they were both awesome!

Everyone was super friendly even the person initially greeting me. Matti was great cutting her lunch short to come service me.

Stephanie greeted me and handled the sale professionally and answered all my questions

Mattie was absolutely fantastic. She was very friendly, helpful, and fun to work with. 😁

I was looking for a lamp for a dark space and found the perfect one at Ashley! Natalie was very helpful and I appreciate her assistance!

Great work very easy. Whole team was professional and pleasant.

All of the employees here are so kind and amazing! Will definitely come back when I need anything!

Patrick was an absolute pleasure to work with! He was incredibly patient and knowledgeable when looking for the best mattress. Thank you for all of your help! I can't wait for our Purple to arrive; Patrick and Ashley Outlet made our mattress shopping experience an absolute breeze.

Best furniture store in Medina got me the perfect couch that I was able to take Home the same day. Great customer service.

Stephnie was kind and helped us choosing our couch

Michael was fantastic. Helpful, knowledgeable, and courteous. Made the experience pleasant!

Great customer service.

Erika was awesome and very helpful

Incredibly helpful and accommodating to our needs for furniture by specific dates. The staff was welcoming, helpful, and generally fun to purchase furniture from.

Natalie was a great help. We found what we were looking for, and she will continue to search for a replacement kitchen dining set. Thanks, Natalie.

Michael was professional but also very friendly. He spent a great deal of time with us and explained everything we wanted to know. Pricing is reasonable. I'll be back.

Maddie was fantastic

Stephanie V. at the Medina location was great! She helped us find exactly what we were looking for!

Erica Phillips was wonderful. She was extremely helpful and made sure I was ordering exactly what I wanted and needed. The entire staff was pleasant and exceeded my expectations. I was at the North Olmsted Outlet yesterday and Medina is now my go to. They were the best 🥰

Michael Carrino was amazing

Patrick was incredibly helpful and kind! This was the easiest shopping experience I've had.

Natalie is the most helpful sales person at the store. She took her time to show me what I was looking for. She was helpful during my while buying process.

Stephanie was extremely helpful when trying to pick out a recliner. We got a great deal and quick delivery!

James was outstanding to work with. The one thing that makes us leave a store is when we are shadowed while shopping. James was in sight if we had any questions. When we were ready to ask questions he was right there, had all the details, was friendly and professional. We look forward to our new furniture too be delivered soon!

Excellent customer service. I was able to get everything I wanted!!

Our experience was a good one with Matt. He was friendly, knowledgeable, not pushy at all and worked with us with all our questions and needs. The only wish for is that Ashley offered to help take out the old furniture in addition to delivery services, but Matt was great!

Good

James the salesman was wonderful just awesome!!

Kyara is an amazing person. She is so down to earth and pleasant and easy to talk too. This was my 2nd time with her and she remembered some of the conversation we had the first time and it really was nice that she remembered and asked. It felt like she was genuine in her actions and really cares about what she does and her customers.

First time in the store. I ended up buying a pouf (small ottoman) - not what I went in to look for. Afterwards, I was concerned I overpaid. After some research, I realize the price was very reasonable. My husband wants one now. Haha!!

Great service thank you so much

Great selection of quality furniture at great prices. Just purchased a 6 piece dining room set fir under $700. Patrick was our sales associate, very helpful and friendly. We'll be back!

Natalie and Patrick were awesome!

Mattie was very helpful and fun to work with.

Get all our furniture here, with a baby on the way, they have just what we need!

What a great experience we had today at Ashley Furniture. Joe and I worked with James and he was fantastic! Highly recommend you go see him. There was no high pressure sales pitch and he left us alone to wander the store, but was always available to answer our questions. The GM, Matt, was also outstanding. Thank you again for a wonderful experience.

Mattie was very helpful and patient with me!

Easy to work with. Great prices

Great experience, Natalie was the sales person that helped me. She was very helpful and pleasant to work with.

I had the best time with Mattie! She is one of the Supervisors at Ashley Furniture. As soon as we walked in she was very pleasant and always cheerful when explaining the selections in great detail. This is my very first time purchasing furniture on my own and she definitely helped calm my nerves by being patient , professional and was very attentive to all my needs for my fist home! She also worked very hard when trying to help me with financing and payments that would work best with me. I highly recommend coming here! She made furniture shopping which can sometimes be stressful, so much fun! I will definitely be coming back and bringing anyone I know here! 10/10 recommend!

Natalie was so great, she was polite and helped us with all our questions and needs as well as the checkout process! Thank you, we will be back!

We purchased a new couch, chair, and tables from Mattie. She was very professional and helpful. She let us know that our tables were no longer available so we ordered different ones. Then she helped with the pricing difference as well. We highly recommend asking for her when you go in.

Walked in hoping to find the perfect lay-about couch..and I did! Perfect replacement with a reverse sided lay down cushion...meaning it could go on either side of the couch. Waiting for delivery, now.

Saw a small cabinet we liked at their Medina outlet store during their VIP sale marked down to something like $247 and even borrowed a tape measure. A day later I checked for it on their web site, and it's $159.99 marked down from their normal price of $179.99. Not accepting pandemic shortages as an excuse anymore when price gouging like this is so obvious. Also have to say I was bothered when a slovenly young male employee more than half my age called me "boy" twice during the visit. In my case this was casually ageist (but not racist), like calling an older woman "Honey".

Kyara was an amazing person to work with. She answered all of our questions and was very kind and knowledgeable. Great service and we are very thankful for her assistance!

I have worked with Mattie a few times and each time she exceeds expectations!

Mattie and Michael were extremely kind knowledgeable and helpful would definitely recommend

Michael was very attentive and helped us witu evrry question we had. He even went online to research information for us regarding furniture. This store needs more business! Go check it out.

Bella was very friendly and helpful. 😊

The Medina location has such friendly sales associates! In a recent visit to the store, Bella was super helpful and extremely knowledgeable. I highly recommend Ashley furniture to anyone who is looking for quality furniture at reasonable prices. Ask for Bella and she will give you the best deal!

Mattie was great with helping us get a new couch!

Mattie was a great help!!

Andy Cipollone gave me great recommendations for a new mattress I was looking for. Such a welcoming guy, who knows what he's talking about. He was a great help.

Great environment, staff was very friendly. Michael was super helpful and genuine.

Andrew was an awesome salesperson. He helped me and found me everything i was looking for. If you need anything definitely ask for him!

I stopped by Ashley Outlet just to look at recliners. I was greeted at the door by the salesperson Stephanie. She showed me some of the options. I wasn't seeing anything I liked so she began searching on her computer and found what I needed. Delivery is in less than 2 weeks which is phenomenal.

Michael was my salesman and he was above and beyond, he not only helped my grandma pick out the perfect set for her house, but also was amazing at explaining all the features about the furniture and she would not stop talking about him for a whole week, thank you Michael!

What a great place to shop at. Michael Carrino was very helpful when we needed to pick out our mattress. I’ve been needing a new mattress for years but never knew exactly what to get. Michael was eager to help the second I came through the door. He added some good energy to the store. He answer any questions I had and knew exactly what to offer with my sleeping habits. If I need any furniture in the future I would happily go back.

Kyara was very sweet and kind also made very funny jokes with me and overall was a great experience!

Natasia was an amazing help. She was very cheerful and ready to answer any questions I had. Definitely can't wait to work with her again!

The employee Andrew Cipollone respectfully and professionally helped me choose the furniture I needed for my apartment he did an excellent job.

Andrew helped me find some paintings for my new house, and my partner and I found some end tables we've been seeing on Pinterest. Highly recommend

Was a pleasant experience, Andrew was courteous and professional, and I knew with him I was getting the best deal possible

Purchased furniture from the Medina, Ashley HomeStore location.Special shout out to Andrew C , who provided excellent customer service!!

A wonderful experience! I had came in the previous month for a new mattress and one of your associates, Andy, treated me like a king. I went in for a sleep test and he recommended me a whole slew options and what would suit me best for me and my wallet. I’ll definitely be coming back

Had a sleep test done by Bella on 5/20/23. Found my PERFECT purple mattress!!

My sales consultant Bella was fantastic!

I Came In Looking For A Few Items For The House & NaTasia (Employee) Was Very Patient & Friendly With Me While Suggesting & Helping Me Find Things I Needed !

Andrew was super charismatic and very attentive to my needs. He helped me through finances and suggested me great options

My entry door measures only 28." I have struggled to find a small, couch that would fit through it. Andrew, the store manager, at Ashley, was by far, the most helpful & pleasant saleman I have ever interacted with. He made multiple suggestions Actually moved pieces 2gether for me. He was patient & knowledgeable. With his help, I bought a beautiful, recliner couch.Kathy Scheiring

Andrew Cip is a great Salesperson! Came in for pillows and left with a Purple Mattress. Deal was too good to pass up.

I was with Michael during my time at Ashley, and he was so sweet and funny! Very thoughtful and knows what he's doing

Michael was a great salesman and was very informative and not too pushy. Go to Michael!

My experience at Ashley Outlet was professional and Kyara was so very kind and very efficient.

Micheal C. Is amazing at his job!! If you need any furniture, I highly recommend asking for Michael!

Kyara was GREAT to work with a super helpful!

Absolutely a rip off. Buyer beware. I bought a couch and love seat. With the 5 year warranty. Get it home and unbox it, tear in the arm of the love seat. Called fir a simple resolution and they scammed me and said I would have to pay out of pocket to have someone come out to look at it and it wasn't returnable.

Kyara was extremely helpful. Great people, and very helpful!

Experience here was amazing!! Fair prices and staff was very friendly. Ask for Mattie when you come in, she was awesome.!

Beware if you apply and receive an Ashley Furniture credit card directly from Ashley Furnitures web site it cannot be used at this store. Wasted an hour to be told you cannot use an Ashley Card at this store. We told the associate when we got there we have this card showed it to her and did the whole runaround.

Inexpensive furniture that is expensive.

Mattie was a great help. Fast and efficient.

Purchased a sofa today from Andrew. Very nice experience. Andrew was very professional and knowledgeable. I would definitely recommend him and would purchase from him again. Nice Italian boy 👍

Andrew was the best !! He was so helpful and KIND 😊

Staff was very helpful!!

As an outlet store they have a low inventory on hand. Delivery charges a way to high. Went to competitor and bought furniture store, $99 delivery charge.

Mattie was such a big help! She helped me and my boyfriend get the couch we wanted! Big thank you to her!!

6-12 wks to receive any furniture unless it's a floor model

First of all, Mattie was awesome. Non pressure sales. We told her we were memory foam mattress shopping but also wanted to just check out the store. She showed us where mattresses were and set us free. She checked in a few times and then we decided to buy a mattress’s The check out process took less than 10 min and there were 3 young gentleman who helped fold and load the mattress in my SUV. Great experience with staff and the sale!

My husband and I bought some furniture tonight and we worked with Andrew. He was so helpful and very knowledgeable and made our visit very enjoyable. I highly recommend Ashley Outlet AND Andrew!

Matt was outstanding at helping me with my concerns. Great place to get furniture quickly at a great price!

Mattie is the best! She is so helpful, knowledgeable, patient and friendly. I will be sure to buy from her again in the future!

Never again!!!!!!! We bought a table in may 2021. By end of 202 it was falling apart. We reached out in January because we bought a warranty. It was back and forth for MONTHS. Finally comes September 2022 and I call mad because nothing has been done. They say they are sending out tech. Tech gets sick. Next tech is a no call no show. WORST customer service. Will NEVER purchase from them again.

Thank you to Owen for a great experience and a great price on the recliner for my father-in-law. He was attentive to what we were looking for and helped us with an offer that was fantastic. This store had employees that are very friendly and helpful.

Worst quality control of any company I have ever dealt with. I ordered a chest of drawers back in 2020 that came and one of the drawers was cracked. I ordered another chest of drawers in June of 2022 that came without a handle. I was told by the assembler that took a picture that one would be in the mail in the next week or so. It's the end of August and no handle or information that one is coming. I messaged and gave all the information and have been transferred 3 different times because people I am speaking to "do not have the authority to authorize" rectifying the situation. I just wanted what I ordered, apparently that is a lot to ask for.

We were taken care of by Owen Lawernce. He is new to the business we would never guessed. He listing skills are perfect and helped us find the sofa we were looking for. My next we purchase we will be asking for him.

Mattison is amazing! Had no idea what she wanted and she walked me threw it and we found the perfect mattress! I really appreciate the time she took and I will buy all my furniture from her! Thank you!

Friendly staff. Overpriced furniture. Saw a coffee & side table set they are selling that I had purchased elsewhere (and since got rid of) 10+ years ago....

Pretty good prices if u find something u like. Min 16 weeks of not in stock for delivery

Olivia is absolutely wonderful! Smart, fast, & efficient! Great place to shop!!

Honestly the quality of Ashley furniture is horrible. My recliner broke in less than two years with light use. I would never recommend this brand. It is very overpriced for the (low) quality.

Andrew greeted us as soon as we walked in. And as he launched into his "sales mode", he accurately read just how involved (or not involved) we wanted him to be in our shopping experience. He was wonderful when we needed him, answered all our questions and offered very helpful information. He also joked with us, including being willing to take mom's firstborn (me) when she offered that as a payment method (thanks, mom, love you too!). We will shop here again and recommend Andrew to family and friends!

Over-priced

Andrew was very helpful and friendly!

Ordered a living room set for our new house a few months ago and it finally got delivered a few days ago. When it was delivered I noticed many defects in both the tv stand and coffee table. They also forgot to give us pegs for the shelves that go in the coffee table. After contacting support they told me they would only give me $40 off the coffee table and tv stand or I can wait another 2 months to do an exchange. After spending approximately $1,000 I now have to sit here waiting for my items to arrive… very disappointed being a first time customer ☹️

Very disappointed in the transaction. Both with this location and Ashley franchise. Came in for a king bed and pillow top mattress. Salesman wrote it up wrong and received firm mattress. They admitted the mistake and re-ordered correct mattress. Mattress gets delivered and its correct pillow top but Queen size not King. I had to refuse it on delivery being stuck with firm mattress. At that point I was so fed up I just ordered a pillow topper from MyPillow.com. They had said it was a 10-20 week wait for bed frame. But I needed the box springs badly to lift mattress off ground because I have a 20+ week pregnant spouse. I ended up having to drive to Mayfield Heights to personally pick up the box springs. Not end of the world but really should have been delivered to Medina location at minimum. Then six months after purchase the bed frame was delivered but only received foot board and rails, no head board. Call Ashley and they said it arrived but was not shipped with frame and foot board. Finally delivered the head board but cost me two half days off work to be home for delivery. Meanwhile this Medina location has not called or kept me updated for 4 months now on this order. I have had to personally deal with Ashley Customer Service line in order to get what I ordered. I work in sales, I get it mistakes happen and things are on back order right now. Every part of this transaction was a nightmare! Save yourself the hassle and order from one of million other mattress stores in Medina!

The worst experience! Never shopping there again, waited 5 months for delivery.... and nothing!!!! Went past the contract date and they were more then happy to cancel my order. Mind you it was a bed set that I had purchased for Christmas for my son. No follow up, no eta on delivery or receiving. I’m pretty sure it was never ordered in the first place. Terrible customer service and business practice. BUYER BEWARE

I had ordered items at the Medina location worth over $10k in April/may 2021. After the sale was completed, I kept adding more .. but had strange experience everytime I went to the store ...the sales person was different and they(sales guys and store manager) blamed the original sales guy and the original store manager for making wrong commitments to me. The new store manager(Mr. Martinez) said...I don't know what they committed but, we won't do it...and THIS is how we operate. I asked to speak the the GM ( Ms. Nikki) who was part of the original sales and original commitments in 2021..and guess what ...was told she (Ms.Nikki) too was incorrectly commiting and she has quit working..... Now I had new staff,new store manager who override all the original commitments, that were made to me when I ordered a year back. Everytime I would ask for the current GM they would say she (Ms. April)is not in today...I was promised a call...8 weeks in ...no call. By the way I was still adding on to my order everytime I went in ( so was still spending more money) . My next visit I again asked for Ms. April NOT AVAILABLE TODAY . I now wanted to escalate and was told that Mr. Bob(Ms.April's supervisor) is unavailable today but they will ensure he calls me... 6 weeks in...no call. Last week I went to the store to pick few items that were setup as "store pickup" ..the store manager Mr. Matt(who was my sales guy when I added items a couple of months back)again promises a phone call from Ms April. My experience has been horrendous.. with hollow commitments for Mr. Martinez and Mr. Matt... Don't know if the messages are not cascading upstream OR If the leaders just don't care of customers. My ask is very simple...stick to what Ashley furniture told me when I signed the dotted line ... 1) Don't charge me for shipping..my order is still open and was told we will keep adding to it.... 2) Don't charge me for the 2 year service plan...I have already paid the maximum to get coverage. Everytime I ordered, I get a feeling that they do me a a favor - if they take my order. I recommend you decide /plan /document your interactions carefully when you go to the store.

Great place, friendly knowledgeable staff, recommend this place if you need a bed.

Nice non pushy sales people will be back again.

This place was great! Andrew and Nick were very helpful. I would recommend the Medina branch for excellent customer service.

Honestly it was THE BEST customer service ive ever experienced in my life and im not even being overexaggitory. Mattie was so kind and everyone within the store was fun, helpful and just put me in an amazing mood with how kind they where! You really dont see a lot of kind people in customer service due to people taking them for granted, but Mattie and her coworkers today helped me and my boyfriend SO MUCH!! I love this store, the vibe, and the furnitures AMAZING for the price. If i could do more than 5 stars, id do it!!

Absolutely terrible! It has been 4 months since I placed an order and it still hasn't arrived! Its been so long I forgot I placed the order! I will never purchase from Ashley ever again! The fact that I received no updates regarding my order is unacceptable!

Great place to get high quality furniture at a discounted price.

Not a lot of variety.

Very disappointed in the sofa and dining room set I purchased 3 yrs ago. Not the quality furniture I expected. Would not purchase again

Prices are high and selection isn't great

Andrew (the one with the dirty blonde hair and glasses, as there are multiple Andrew's there lol) helped fix a mistake I had on an order. He was very patient with me and helped me pick out a chair that was better suited for me. Andrew did a very good balance of focusing on me and helping other customers (it was very busy). I couldn't be happier with the chair he helped me choose. This Ashley store in Medina has a great selection of furniture and a welcoming atmosphere thanks to the people working here. Thanks guys!

We had an amazing experience through Ashley furniture store with Mattie being the one that helped us through our entire experience. She was beyond amazing and extremely helpful. Incredibly kind and so professional. Our couch came in perfect condition and is a great new feature to the house that has gotten lots of compliments.

I thought the prices would be better since it's an "outlet" store....not so much...friendly staff, clean store.

Salesperson gave us a price on an item and went to do the paperwork. Came back with a final price approximately 700 dollars more than he quoted. When questioned he stated that we had originally asked for a different item. When I explained that was not true, and questioned him as to why I would ask for a twin mattress, clearly knowing what size my bed is, he said that I was lying and that I did originally ask for the a twin mattress. I truly did not ask for a twin mattress. I don't even own a twin bed frame. Had a similar thing happen at another Ashely Outlet store when buying a table. Salesperson quoted a price, Drew up the paperwork and it was more than 500 dollars higher than the quoted price. Actually purchased the table because the salesperson had us convinced that we mixed up the pricing on a couple of tables we looked at. Die not make that mistake this time. Seems to be an Ashley Outlet practice. Won't shop there again.

Salesman tried to surcharge an additional 85% onto a bedroom set! He had two chances, “after talking to my manager.” Gentleman comes back with another number at 50% markup. His only reasoning after us showing him the price on their own website was; “Well, you would have to deal with 1-800 numbers to check the status.” I can’t make this stuff up. My man blew cash-in-hand customers trying to make over $1400 commission. Listen, Ashley HomeStore Outlet in Medina, people are not as dense as your salespersons would relish them to be. Please do yourself a favor & pre-build online or go somewhere else.

I purchased a 5 piece firepit set within a month realized that i had 2 chairs that were bent . My chairs are steel . I called Ashley's and they sent me parts and a repair guy. Their repair guy recommended not installing the repaired part because they sent me a unfinished part. I called a second time same type of part came back unfinished. My chairs have not been fixed and it has been over a year with plenty of calls text, emails. Worst company I have EVER dealt with !!! If I could give them no stars I would

I have never had this poor of service anywhere. Hell not even Walmart. I ordered furniture, it took months longer then the due date. I ordered a 3 pc set and one PC is the wrong color. I was suppose to get a $100 refund for the trouble, it has been 3 months and till no refund. Terrible service. Would never shop here again!

Ok

Nice looking store, but way over priced for an outlet store.

We went to Ashley Homestore earlier this weekend in search of a purple mattress. Mattie took us through a review of different options so we could make the best choice. She did a great job educating us on the differences in each option and if there was a question she did not know the answer to, she was able to check and provide a quick response. She was not pushy at all and honestly it was because of her that we came back a few days later to purchase the purple mattress. We would not hesitate to go back to this location and work with Mattie again for future needs.

I have never seen such poor quality I furniture at top dollar prices. I would never buy anything from that store.Jyst my opinion.

Chris and Nikki were so helpful with taking their time to explain everything to me. Such a great experience!

Excellent service. Good deals. Helpful, friendly staff.

Salesperson will hound you the entire time while you are looking, and if you bought a $20 item there is as much paperwork to sign as buying a car. Also the prices seems to be raised only to then have a sale price.

Absolutely amazing!! Andrew was extremely friendly, professional and helpful. He was able to give us a discount to help us stay within our budget.

Super friendly customer service. Michael did excellent. 100% would shop here again. You get what you pay for and the quality of the items are amazing

Highly recommend this store. Andrew was amazing. He let Greag and I look around, didn’t bother us. Checked on us periodically just to see if we needed help or had questions. We ended up going back the next day and buying our sectional. Everyone was helpful and we will continue to shop there in the future.

Bought a new ottaman staff is friendly and very helpful

This is a big furniture outlet store with quality products. They have mattresses, bedroom sets, couches, loveseats, end tables, coffee tables, dining tables and complete dining sets, desks, stools, recliners and more. They staff are helpful and seem well informed.

Walked through a little. Not much of a discount for an outlet store. $1200 item, about 150 dollars off.. Was expecting more.

If I could leave a zero I would. I purchased a chair on May 27. The chair was not in stock and I was told it had to be brought in from another location. I was told in rare circumstances it could take 16 weeks but it NEVER takes that long, they should have it in a few weeks. It is now 10 weeks later, no Information on when to expect. I was never told the chair had to be manufactured, I was told it was going to brought in. When speaking with Matthew- the Manager. He was very Condicending, he kept talking over me, he said over and over that I signed the paperwork and I was aware of the 16 week time line. I said yes I can understand 16 weeks if the chair was a special order. I did not place a special order, I purchased a chair that was "supposed"to be brought in from another location. I was told I could make a return and pay a 12% restocking fee......restocking of what?? There is nothing to restock. I then said, if the 16 week time frame comes and goes I will expect to get all my money back, no restocking fee....Matthew said we will see when that time frame comes. I was told the sales associate who sold me the chair was new.....not my problem.....then Matthew I guess you should have trained him better. I was also told I should be happy because " other" stores are taking 24 weeks for manufacturer orders.....again...I was not told it would be a special order or I would have went somewhere else who had chairs in stock.....horrible service. Ashley Corp.....you need to do a better job at training your managers

Service was great alot of furniture. Very clean. . Freindly and very helpful.

Just horrible. Prices changed depending on which sales person you talked to. Sales person never followed thru with a sale. Very poorly run & managed outlet store.

Keith and Darren were so helpful as I was helping family pick out furniture. We made a few visits to this store to make sure we had the correct size of the furniture for the room. They helped us piece together different living room sets to get just the right look. This store has a nice selection of accessories like lamps, rugs and end tables as well. The manager was also helpful to make our puchase come together. They honored what they said and that means a lot!

Too expensive

very helpful great salesperson Matt good selection delivery time extension due to COVID 18 weeks

Probably not there fault, but didn't have what I bought on hand, 4 month wait for a beer frame and love seat

They delivered my furniture today and ripped my couch didn't install legs right on any of the furniture after waiting 8 wks think twice before going there the worst part is there delivery guys didn't say a word about it just left wont ever go there again

Great choices. I purchased a beautiful bedroom set and an entertainment center in Hawaii.

Great place you can find limited items in stock and take home same day. Matt was a great help finding us exactly what we wanted. Finally something other than a mattress store or tire shop opening in Medina.

Matt and Nikki were great! They were super helpful & accommodating. Overall, it was a positive shopping experience.

Gotta watch tags and salespeople like a hawk, lots of deception going on here. Some how an item sold in 1 box as a pair originally marked 299.99 sitting at this location marked 269.99 still came out to $288 despite being 30 percent off and 20 percent on the wheel at the front door. I'm not math mathematician but 269.99 minus 30 percent is 188.99 follow that up with the additional 20 percent item would now be 151.19. This store is corrupt and filled with liars. Soon to be another empty store front in medina Edit: amazon sold me the same item for 227 dollars and it arrived next day.

What a great experience we had at Ashley furniture outlet in Medina, Ohio. Helpful friendly staff with great prices! Will definitely go back. Darren was very helpful!

Salespeople are extremely helpful and polite with out being overbearing; the store manager was also helpful and tried to make the customer happy. For that I thank you staff at the New Medina Ashley Furniture. BUT.....Update!!!! Ashley warehouse staff and customer service are nothing like the salespeople and management staff at the stores. We fully understand that there is a furniture and factory worker shortage due to Covid. I didn’t even mind the 8-10 week wait on our delivery back in April. We haven’t received the rest of our order which includes 2 more pieces. That’s ok too. Can you explain to me why when delivering a 3 piece sectional, they deliver 2 pieces and then fight with you about why you should be thankful to have 2 pieces of a sectional? The 2 parts they sent do not connect to each other. I have bookends of a couch with no middle. When the delivery men called the warehouse, the lady on the phone said, they didn’t make the third piece yet. Tell the customer they can reject it and it will be another 12 to 16 weeks for their shipment. So they either didn’t order it, gave it to someone else, can’t find it in their warehouse, or covering up their mistakes that they won’t admit they made. Plus the warehouse staff tried to throw the poor delivery guys under a bus to give us the bad news that we heard from the delivery guy’s speaker phone. When we called customer service they tried to give us the run around and say that sectionals are made to order, not made in order, they make certain pieces at certain times. I asked if the pieces are used for different furniture pieces and they said no. So then I asked why would you make a sectional and not ship all of the ordered pieces? No response other than it doesn’t work that way. When we then wanted to return the item and get our money back, they would not accept it. They are happy to take your money, but don’t expect the customer service staff or warehouse people to be sympathetic or even care enough to help you. If you are looking for robotic, argumentative, rule book hiding staff, call the office in Belmont NY and try to talk to those behind the scenes. I hope your experience will be better than mine. Sorry for the rant but after this last call and 48hrs of harsh debating over the phone with corporate, It was time for me to inform others. I will be fair and update you if there are any improvements. Thank you

This place is absolutely amazing never been to Ashley‘s furniture or any furniture store before and it’s probably the best customer service I’ve ever had . I had an issue with my card and they were very patient with me when I’d had to call my accounts they helped as much as they could they end up getting it to work him it was just overall a great place I am really obsessed with all of the workers there they’re really sweet and kind helpful and what I also really like is that they’re not pushy like some furniture places are which is why I’ve always stayed away from furniture places but I want to say that this store has gotten five stars for me and I will be coming back