Great help and patience in finding our new family room sofas.

Thanks for the service, patience and kindness that was rendered to family in I.mo

Came in to look at options for our new home. Brian guided us through different options and was very helpful. Took the time to look at pictures and give us great ideas. Definitely coming back!

Greeted by Brian who was an amazing navigator in my search for a specific item . Though I didn’t find exactly what I was looking for in store , Brian looked up another Ashley item that could have worked online . Brian was extremely helpful And if I return I will definitely only ask for him . Showroom was beautiful.

Stacy was very helpful and friendly. The whole experience was amazing. Very pleased with her knowledge of the furniture and her kindness.

Stacy took good care of us and found us out perfect sectional couch

Danielle was very friendly and extremely patient with all my questions, and several times I changed my mind about things and wanted something different and she didn't bat an eye. She worked with me on pricing and explained warranty and delivery options clearly. Overall it was a very pleasant experience.

Salesperson was excellent. Had a few issues with delivery because of my driveway having snow on it for 3 months...they will NOT deliver if there is snow or ice on your driveway. At the time I was irritated by that...but once my better judgement kicked in...they were right...no ice or snow. Delivery guys were great! Polite and assembled the furniture quickly and neatly!!!

I had a great experience. The associate was extremely helpful and professional. He went the extra mile by carrying my items to the car for me. He was very thoughtful and considerate. Unfortunately, it has become rare to encounter this type of customer service today. Great job and thank you for your kindness.

Thank you Brian for your great customer service!

Nicole was an awesome help !! This was my first time in Ashley and the store was huge and pretty confusing. However Nicole approached me willing to help me settle my confusion, and that she succeeded with !! Phenomenal experience!

Those Ashley Sales Person at Mentor store was one of the best sales persons we have EVER Experienced for our Recliner purchase. A Real Addition and Complement to the Ashley Organization, mary

Nicole was amazing. She knew everything about the different sofa and loveseat combos. She was also helpful with arecommendation on the best color.

Purchased a couch I've been looking at for several months. Both the people I dealt with were very courteous and easy to deal with yet quite professional. Stacy was the Sales Consultant who actually placed my order and made it effortless. I would not hesitate to recommend Ashley - or Stacy!

Jason was fantastic answered all our questions and was very personable

It was good! We got a good deal and our salesperson, Stacy, was extremely helpful. She was excellent and friendly. It only loses two stars due to a specific store policy. Which is that if an item is on clearance they won’t deliver it to your home. Luckily our sweet and wonderful salesperson, Stacy, was able to quickly put us in contact with a third party that would take care of the delivery. Stacy went above and beyond.

We had a wonderful experience at the Ashley store in Mentor Ohio. I took my 95 year-old aunt couch shopping and Stacey met us at the door. She offered a wheelchair which we gladly accepted. . Stacey lead us around the store to find the perfect couch that my aunt loved and made everything so easy! There was a lot of selection and Stacey showed us a few different couches until my aunt found the one that she absolutely loved. I highly recommend this store and great. Kudos to Stacey for going above and beyond that day.

Salesperson, Stacy, was amazing.

Had to ask for help but was assisted kindly. Just wish I didn’t have to wait two weeks to get the furniture.

Absolutely, the greatest stafffff, best service best price s. Thank you👍💯

Super professional and helpful staff. Great deals too!

Excellent service! Came to buy a new mattress and Jason did an awesome job helping me with finding a new mattress! Great job Jason!

Sarah was pleasant and very helpful without being over pushy. I enjoyed working with her and will be doing .ore business in the future.

The service was prompt and the price was reasonable Nicole did a great job assisting me and handling the details of the delivery!

Nicole was super helpful. For being a first timer on buying furniture she was amazing and so supportive. Thank you!!!

Stacy was wonderful! And she really took the time to listen to my concerns and answer them while remaining informative and ultimately kind! I really felt like she listened to me and was able to talk to me and guide me while keeping my best interest at heart, and that can make all the difference!

Was at Ashley furniture to purchase a couple of dining room chairs. Jason was our salesman. Reminded me of what true customer service used to be like respect and a real willingness to To help. Hard to find these days.

We were searching for the perfect couch to go in our living room. I have never been to an Ashley Furniture store before. There were so many options. We happened to come at the perfect time when there were a couple of sales going on. Everyone was so nice and very helpful. It was a great experience!

My experience was PHENOMINAL!!! Stacy was the best salesperson. She went above and beyond. Great employee.

I was greeted and given a persons name if I had questions. They only approached when I made some serious stops. NEVER pushy. Sarah was knowledgeable and friendly. Made it really easy to business and make my purchase. I wasn’t there for hours doing paperwork either. I’ll be back to the mentor store!

Stacy and Josh are wonderful to work with. Wonderful people they are.

I had Sara she was very friendly and helpful very knowledgeable and answered every question I had if I ever have a good anything from there again I hope the god Sara is there. Actually, everybody there were very, very kind and friendly. The place was very clean.

A few weeks ago we placed a huge order through the mentor store, one of the items was a bed that we have to assemble ourselves which we knew ahead of time, once we received the item which was in a box, we opened it and noticed it was the color we did not want. Reached out to the store saying we can’t return or exchange it for the color we want which is ridiculous since it comes inside a box so I don’t see what the issue is. This will be our last time ordering anything from Ashley furniture and this location as well. Highly recommend going through a different furniture store that is better accommodating.

Nichole was excellent. Friendly. Knowledgeable and very pleasant.

Came in knowing what I wanted. Salesperson was easy to work with, no high pressure

We were assisted by Stacey and she was so knowledgeable and we really appreciated her professionalism.

It was a great shopping experience. They have a great selection of furniture, and the staff were nice and super helpful.

Sarah at the Mentor Ashley store was terrific. She answered all of our questions and was patient while we looked at everything. She was not a pushy sales person. As for the store, our furniture will not be delivered for a while to give a full review. Saved the fifth star for that.

They were great. No complaints at all.

Very easy deal, matched price from competitor, I was happy and looking forward to my new sofa & recliner

Jason was our salesperson. He did a great job of helping us find what we were looking for and politely answered all our questions.

The service at the Ashley store in Mentor was outstanding—attentive, friendly, and genuinely helpful. The staff went above and beyond to ensure a smooth shopping experience, answering all questions with patience and expertise. I highly recommend this location for anyone looking for quality furniture with top-notch customer care.

Overal great experience. The store had a ton of options to suit any need, whether that is price or comfort. The sales people were super nice and knowledgeable. Our sales person, Josh, listened to exactly what we were looking for and was able to help narrow down the options. By the end of it, we found the perfect sectional for our family (dogs included), and even got a coffee and end table to complete the room.

Josh was very helpful in finding my requests. He was not pushy and provided the perfect balance between being attentive while giving me space to consider my options. He was knowledgeable in the products and responsive when I asked questions after leaving the store. I will be back!

Nichole was amazing and made the process very exciting and smooth!

Ashley is exceptional. She took the time to show items she believed would work in the area I am working with. She is also patient!

Stacy was the best! She showed us exactly what we wanted and was an absolute joy to work with. If we ever go back we definitely will be asking for her by name.

My wife and I were pleasantly surprised on the Apartment sized furniture that Ashley shown us at the Mentor store. Stacey showed us different choices for our limited space and let us choose which suited our needs and comfort zones. If the wife is happy, well you know the rest of that one. Great prices too. Lots to choose from with a no pressure sales push either. Definitely will do more business here. Highly recommend here.

Joshua was professional in his knowledge of Ashley Furniture. He was also friendly and very helpful. We look forward to getting our new furniture.

Professional and quite respectful

Great service and prices

very bad service, it took them 1 month to deliver the merchandise and they got the wrong merchandise

Worked with Nicole over the phone. She was so friendly and accommodating and made the process a breeze to get my item ordered.

Was there looking for a sectional last weekend. I was basically turned away buy the guy at the door who told me I'd never find anything in the dimensions I was looking for so I left. Ended up finding what I wanted right down the street. Happy to spend my money elsewhere.

Great experience! Josh Chambers was fun to work with and super smart about his products! Ask for Josh! You won’t be disappointed!

Friendly sales person. Great experience

Stacy was extremely helpful and very knowledgeable. Will definitely recommend seeing her to all of my friends and coworkers that need new furniture or beds.

My Sales Associate was so helpful!

We worked with a very nice salesman, Brett, who was very knowledgeable and helpful.

Sarah helped us with our furniture selections and was able to accommodate all our questions.

Sarah was fantastic! She was very helpful and knowledgeable, making the entire process easy and enjoyable. Great furniture and excellent service. Highly recommend Sarah and Mentor Ashley Furniture.

The process of purchasing furniture was easy and Joshua was on top of the complete process. They are holding my purchase until we are ready for it. Hopefully that process will be just as smooth.

Sales people Fred and Ginger aka Brett, our #1 sales person and Nicole #2 sales person were absolutely the greatest. They worked themselves crazy until the sale was complete. We don’t like salesmen but Brett had a way about him that we couldn’t just walk away. We’ll definitely go back.

Stacy's customer service, demeanor, and approach is second to none... My daughter and myself were approached in a warm, zero pressure, inviting way, as you know that's not always the case in today's environment. Stacy gave us our space answered our questions, and was very knowledgeable regarding the products. I went around to a few more stores, and after looking around I decided I will be back this weekend to make a purchase with Stacy. A total joy to work with. I highly will recommend anyone looking for furniture to deal directly with Stacy.

From the pleasant greeting to the friendly service was 100 percent very amazing Thank you

Stacy was attentive without being pushy. She listened to my concerns and helped me find the right item I wanted

We bought a powered base and mattress. Salesman Brett was amazing. He was very knowledgeable and courteous. We would recommend him to anyone looking for a mattress, or furniture.

I went in knowing exactly what I wanted—a stylish recliner chair for my living room. A salesman met me at the door, and it took me about 3 minutes to find the chair. The chair ended up being $300 less than what he thought it was, so that was a bonus. He was good at selling the kind of fabric that was on the chair—I don’t even remember other than I think you can torch it and it’ll be fine. I made a mistake and mentioned that the savings on the chair was great b/c I had just come from purchasing a competitor’s mattress that was expensive. He spent the rest of the time ringing me up badgering me about their mattress sale and their comparable bed for a lesser price. There was a very specific reason I wanted what I had purchased and I was definitely giving off “knock it off” vibes through my answers. He even said, “I’m not going to beat you up about this,” and then continued to badger me about it. It all sort of negated the positive first 5 minutes of the experience. I understand the job of a salesperson, but after enough “no” it’s time to stop. I’ve purchased a lot of furniture from Ashley, and I like the quality and price. Just an annoying experience at this store on this day.

Salesperson Stacy is knowledgeable and was not pushy at all. A very pleasant experience with expert staff.

Richie was extremely helpful & helped us pick out the perfect items!! Could not recommend him enough!! Thanks to his fantastic customer service we will be back to the mentor location!!

I had a horribly difficult time buying a set of sheets here today. The sales associate Richie was rude, inconsiderate, and unprofessional throughout our experience - especially considering that I was only buying a set of sheets that I can walk out with easily (not a big piece of furniture that requires shipping for instance). When I started checking out, I noticed that he was watching a soccer game on the company IPad, and he was consistently giving attitude to me & my dad while we were waiting. We stood for 20 minutes at least while watching him get increasingly frustrated with the fact that something in the system wasn’t working, and although multiple other associates walked by to check on him (including the manager), no one helped us until Nicole stepped in to take over (thank you to Nicole - she was the only good part of this). This was an utterly horrible shopping experience and I would highly discourage shopping here if this is the treatment we received for buying something as simple as an overpriced set of sheets.

Good experience! Very helpful staff. Josh was great to work with.

Very friendly sales lady I knew what I wanted when I went in. She showed it right to me, spoke to me about all the different settings, and it was purchased within twenty minutes.

Brett and Nicole exude optimal and quality customer care! They worked effortlessly and professionally to make sure my experience was pleasant. Thanks for all you do.

The sales clerk, Sarah, was extremely helpful and friendly. I never felt rushed and felt I was the sole focus of her attention. She answered all my questions and made every effort to ensure my satisfaction. I highly recommend working with Sarah B if you visit the Mentor store.

Stacey was wonderful!!! So helpful!! She’ll take good care of you!

Went into Ashley’s with having an idea of what we wanted and Josh led us to exactly what we were looking for!! He was beyond helpful from the moment he greeted us until the moment he said we will see ya Wednesday!! 10/10 recommend!!!

The staff was very helpful. Nicole & Josh went above & beyond for me.

Josh is super knowledgeable! Helped us tremendously! Very informative, very easy to work with, will be buying more from him soon!

I Was fortunate to have Stacy greet me at the door. She was knowledgeable, helpful, and worked to obtain my furniture needs. I Will be recommending Stacey and Ashley furniture to my friends and family.

I was impressed with the knowledge my sales person Nicole had about mattresses. I came in specifically for a temper pedic mattress. Looking for the black Friday deals. The deal was too good to pass up. I'm so excited to get my mattress. Thanks Nicole for making my experience so enjoyable.

Found exactly what we were looking for. Great deal too! And our sales person Stacy was amazing! Always is ! Bought from her several times.

Very pleasant . Felt no pressure to purchase. Salesman was knowledgeable about all questions. Process quick and painless…

Ashley was patient and very helpful! We will use her again

Had difficulty finding what I wanted until I went to Ashley. Mike took the lead in finding the specifics in a chair that I needed. Accomplished in a short time!

I stopped in at Ashley furniture in Mentor - I was looking for an oversized ottoman to go with my sectional and found a great sales person by the name of Stacy Horn - Stacy is awesome! She was able to find exactly what I was looking for and then some! Thank you Stacy!

Was greeted right away and helped with exactly what I needed

I had a very good experience with purchasing my items at Ashley Furniture. Josh was very informative and helpful.

Josh is great! Knowledgeable patient and not at all pushy. Showed me many options so I could compare to the 1st set he suggested. He helped me make an informed decision. Bought the 1st set!

Josh and Allison were awesome! Friendly, fun and professional! Got the BEST deal!!’

Mike was amazing! Was so knowledgeable and kind. Did not try to pressure us in any way, which we found at previous furniture stores. He listened to our wants/needs and helped us find the perfect sofa. Will definitely be going back to him for any other furniture needs in the future. Thanks Mike!

We loved Tami - she was really helpful without being pushy or hovering. Nice selection of furniture and we made our purchase hassle free.

Stacey was great. Very helpful

I want to thank Tami our sales associate for the awesome help and make it our experience easy we bought a lot of furniture from them and we'll go back many times more

Bought a dining set from Ashley Furniture with Tami Bowen as our sales person. Tami was very patient and informative . She made the process fun and easy! Love the dining set and would definitely go back!

The mentor Ashley store it's always a pleasant experience. The associates don't follow you around like lost puppy dogs, they're patient and kind, and give you enough time to look before they check in to see if there's anything you need. Any question I've asked about material, style, etc. was answered in a timely and efficient way. The little snacks and bottles of water are a nice plus 😊 thank you Josh, I'll see you soon!

Nice furniture, good sales yesterday...helpful employees

Dion has been amazing to work with. Always so helpful and goes above and beyond to find what we are looking for.

Good price, and great, knowledgeable, accommodating staff. Stacey and Sarah put in a great team effort.

Great experience .. sales rep was very helpful and not pushy

Great store with a variety of options! No pressure and they price match. We love our couches! Thanks Josh!

No pressure best deal no problem.

Worked with Mike at the Mentor location for new living room furniture and was very pleased! Professional and lots to choose from. Great customer service!

It was my first time shopping there. The store is very nice and organized. Joshua provided excellent customer service and all other associates were very friendly. I will definitely shop there again for future purchases

Staff was very friendly and knowledgeable. Stacy helped me find exactly what I needed and gave great advice!

Josh’s was great in helping me with the furniture I bought very professionally and friendly

Sarah was incredible! Going to fill 3200 sqft of house with her help. Fantastic service!!!

Sarah was amazing during our process of buying a new sectional. She was patient, knowledgeable, and never pressured us. We ended up buying a different (better fitting) ottoman based on her suggestions. Great experience, we will be back in the future! 10/10!

Josh was excellent! Efficient and friendly and a delight to speak to. Good job Josh!

Was assisted by Tami, super helpful and not pushy. Love the selection and the delivery team was excellent!

Good selection and prices at store. Allison provides great service.

Stacy was so helpful, professional and very knowledgeable about the furniture I was looking for, I am so pleased and happy for her service .

Allison helped us pick out our new couch and was wonderful! We told her what we were looking for, she showed us our options and gave us some time to discuss on our own before coming back to check in. She wasn’t a pushy sales person, she was very personable and made our couch buying experience easy and enjoyable!

Good prices excellent service

Excellent service! Very patient, kind, relatable, and provided great value!

My wife and I shopped at stores all over North/East Ohio and even Akron and settled with Ashley Furniture because of the quality and options to choose from. Our sales person was knowledgeable and easy to work with, and the experience was as cool as the other side of the pillow. We look forward to purchasing more furniture from Ashley in the future

I am more than pleased with both the store and my sales person josh. he answered questions l had not thought to ask!

Stacy was very helpful in choosing the chair that I wanted. She explained everything I needed to know. She was very knowledgeable.

Tami was amazing to work with!

Stacy greeted me immediately. She took the time to understand what I was looking for and showed me all the possibilities. It was a perfect experience.

Allison was such a sweet person. Her fun personality made our buying experience really great. She offered great advice for my fiancé and I as we bought ourselves our first kitchen table together. We appreciated her honesty as well. She gave us the perfect amount of space to make our buying decision with no additional pressure. We’re so excited to pick up our beautiful kitchen table soon! :-)

Tami was very helpful with our purchase today. Will definitely return to Ashley Furniture again!

Allison was so very Pleasant to work with and answered all our question we had while choosing our table and bar stools . Thank-you Allison 😊

My husband and l had a great experience at Ashley. Stacy Horn was right there to greet us. Not pushy at all. Very helpful and patient with our sectional choice. Called today and placed the order!!

Tami and Allison did a great job walking me through everything I needed to know about the living room set and dining room table I wanted. She was able to help me pick out just the right items. The delivery was on time and very fast installation. I couldn't recommend this place more.

Tami was so helpful when I visited the store. She also answered all my questions when I texted her later that day. She made the shopping experience relaxing and fun.

Dion is the best!!! He was very knowledgeable and kind to my husband and I and we went home with what we were looking for!

We were greeted as soon as we walked in the door. The sales lady Sarah was nice and listen to what we wanted .

It was a very quick easy process with very little pressure.

Claire was very polite and not pushy. She gave us a fair price..Thank you !

Josh Chambers was very professional and helped me get the recliner that I wanted! Would highly recommend Ashley Furniture!

In and out quick. Salesperson found what we were looking for online and made arrangements to get it delivered to us.

My sales person, Josh, couldn't have been more friendly and helpful!! This is my second purchase in less than 6 months, it's been a great experience each time!

My wife and I were looking for furniture and we found some really great deals. Dion was very professional and helpful with assisting us. I would recommend going there for your furniture needs.

I recently visited Ashley furniture in Mentor looking for a living room chair. The first thing that caught My eye was how bright and attractively the store was arranged. Great attention was given to placement of furniture, groups, and color coordination. It was very pleasing. Secondly, we were greeted by one of the sales staff, Tammy. I told her, what I was looking for and, as usual, she offered to show me what was available in the store. I know this is common practice and I for one actually appreciate it, but Tammy took it to the next level In my opinion because she was very warm and friendly and knowledgeable. Her help made a big difference. And let me just say, that I learned that she had only been working at the store for a few days.. Yet, she knew that store and its layout as if she were a veteran. My daughter was with me on the shopping expedition And we both agree that it was a very positive experience and we would happily shop at Ashley again and would love to work with Tammy again as well.

Dion was great ! Explained everything and answered all questions!

Stacey Horn was very helpful and very pleasant! She really helped me on making my decision on my sectional and also coming back closer to Labor Day weekend because she sold me on a great mattress also!!! Thank you again Stacey for all of your help! 😊

Wonderful service and good prices

I went to look for a dresser and ended up buying an area rug. They did not have the dress I was looking for, but I saw their area on sale for $20 and they were huge rugs 8‘ x 11‘. The girl that helped me at this Mentor store couldn’t have been sweeter, but both the girls that I came in contact with her very nice. They help me fit it in my car by folding it up and taping it for me. The last time I was there, I went for a table and ended up leaving with a blanket. They have great clearance deals so even if you don’t find what you’re looking for you’re bound to find something.. All in all great store will be stopping back often to check on the clearance sales

Dion was great! No pressure, answered our questions, and had a great personality!

Sales Manager was awesome. He worked hard to give us the best price he could. I highly recommend them.

Allison helped us pick out our dream couch and was so much fun to work with!! Loved her and will definitely work with her more in the future

When we arrived, we were immediately greeted by the kind and helpful Clare. She checked in with us throughout our perusing of the store, but was by no means pushy. She helped us find the couch that was right for us and our budget, and we were also able to discuss cats, which was wonderful. I have already recommended Ashley Furniture in Mentor to my coworkers, and told them how awesome Clare was. We're looking forward to the delivery of our couch!

Got a great couch, chair and ottoman. Stacy was our sales rep and she was great. Was a great experience; quick and efficient.

They have great pillows at great prices and the staff is very helpful.

We stopped into Ashley and were greeted by Allison. She was very friendly and helpful. After telling her what we were looking for she proceeded to show us various items. She was knowledgeable about the pieces and not pushy for a sale. We did purchase a sofa and will definitely keep Ashley at the top of our list when shopping in the future.

Allison at the Ashley Store in Mentor was a huge help in picking out our new sofa. She was very professional and knowledgeable about all of the pieces we looked at. Can't wait to get our new sofa!

Dion at Ashley Furniture was so helpful and easy to work with! He answered all of my questions and took the time to show me everything that I was considering. I will be returning to Ashley Furniture next time I need a new furniture piece.

Allison helped me pick out the best living room set. She went above and beyond to satisfy my shopping needs. Even when we ran into obstacles, she found a way to make things work.

Very friendly and helpful

Allison was a great sales rep, she made the experience very pleasant. Very helpful & informative.

I met Allison and another woman who both were so pleasant and helpful. They both went out their way to assist me. I have never shopped at Ashley Furnature so now you have me for a lifetime. Thank you, Sally Charney

We bought three different sets of living room furniture for our new home at Ashley Furniture Store. Allison Tintera was our sales girl. She was fabulous. I must say, she was the best sales person we have ever had. She was super friendly, helpful, and very knowledgeable on the furniture in there store. There’s prices were great and the items we bought were of great quality. Definitely will go back to buy all our other things. Thank you Allison

We were looking for a new recliner for our tv room. We had a very helpful sales person that had all the answers for us. We found exactly what we were looking for.

Fast and efficient. Great communication

Fantastic customer service! When answers weren't known, the newer consultant reached out for the answers. Very knowledgeable staff and great team work!

Wonder shopping experience and easy purchase! Thanks Allison!

Stacy was wonderful!!! Thank you so much!

My wife and I had a great experience with Ashley. Knowledgeably attentive and personable.

Very knowledgeable, professional, friendly and quick.

Had a great experience at Ashley Furniture in Mentor today. I received exemplary assistance from Claire the sales person who was very helpful pleasant and friendly!

First let me say that sales associate Allison deserves 10 stars. She is helpful and knowledgeable. She even drove to our house to deliver an item that the delivery team forgot. The only reason for 4 stars instead of 5 is because our item took longer to arrive than what was first stated. But I understand this is a common issue for all furniture stores. Don’t hesitate to use Ashley Furniture they offer good prices and have great options and make sure you ask for Allison! She’s the “BEST”

I came with my wife to get some furniture and the service was top notch. We will definitely be going back for more items in the future.

Great experience. Thank you Joshua.

We had great service. Everyone was friendly and knowledgeable. Also very helpful. They helped me find exactly what I was looking for without any pressure. They also price matched what I found!! Will shop there again!!

Very pleasant experience. Josh was extremely helpful. We had size concerns with fitting the furniture into our Park Model, but Josh spent the time with us to find the perfect match.

This was my first time in an Ashley Furniture Store and also the last. A gentlemen named Dion helped me and essentially sold me furniture under the false pretense I was getting a good deal. The furniture in the store was marked up the day I bought it compared to online stores which made it seem like when he gave me the discounts I was getting some stellar deal. Reality was, I was paying the normal price for the furniture. He also encouraged me to finance the furniture which I didn’t need to do, but agreed it didn’t sound like a bad idea. Turns out they don’t use a credit union when you finance you are opening a credit card. A credit card was NEVER mentioned in this conversation. As a younger female without prior knowledge of furniture shopping, I was definitely taken advantage of and manipulated. I called the store and talked to a manager. No one ever called me back after they said they would. Needless to say, I’m never ever buying furniture with them again and will continue to discourage others. At least from this specific location.

Joshua Chambers was very friendly. Joshua guided us to what we were looking for and was very informative on the product we purchased.

I had a very rewarding experience at Ashley's and I would definitely recommend Ashley's to others for their furniture needs.

Josh was friendly patient and knowledgeable..

I would recommend Ashley Store in Mentor to everyone. Josh was amazing and friendly from the time we walked in. So helpful and took the time to make sure I loved what I was buying. Everyone there was extremely helpful and nice!

Dion did a fabulous job assisting me in finding a great bed set and mattress along with a kitchen table. He was also able to give me a fair purchase price.

Alison T. was incredibly knowledgeable, warm, and found us exactly what we were looking for. She gave us a phenomenal deal as well. Will definitely be back, and will work with her again,

Josh was amazing and so helpful. He took time to help me pick out an mattress. Only negative is the AC was not working well so it was very warm.

I appreciated the knowledge and professionalism i recieved from the moment I walked in. Josh was responsive, listened carefully to what I wanted and delivered. He was also approachable and helpful. Couldn't have been a better experience.

We walked in to just look around and get ideas and walked out purchasing a sofa and loveseat. Couldn't pass up the deal. Stacy was awesome to work with. Super energetic and fun.

Josh was amazing from the start! As we entered the store he was immediately helpful and welcoming. As we found our favorites he was looking up competitor pricing (without our asking) and matching where he could - but Ashley’s prices were hard to beat during their VIP sale. It was like Black Friday in May. Every step of the way, Josh made this whole experience absolutely fantastic. Never pushy but always accessible when needed. I truly cannot say enough good things about him, our experience, the amazing sale and quality of furniture. Highly recommend!

Allison was great! She took care us and she wasn't pushy.

Professional. Listened well. Helpful. Enjoyable experience.

Dion was spectacular to work with. He is knowledgeable and very patient. This was my first time buying furniture. Dion was helpful and I didn't feel pressured to buy anything. He addressed any concerns I had and was very forthcoming with any information I requested. After my purchase, Dion scheduled the delivery and explained the paperwork to me thoroughly. Very good guy to do business with. I will be back to make more purchases and look forward to working Dion again!

Allison was amazing. Very knowledgeable and helped me get a great deal on everything I needed. Will definitely be back soon.

Great store with knowledgeable staff! They helped me find exactly what I was looking for!

Stopped in Ashley to look for a single dinning chair. I had spent a lot if time searching on line but couldn't find exactly what I wanted. ( i had some very specific ideas.) Stacy was a great listener because she found me exactly what I was looking for. Best of all she was able to sell me one chair at a great price. This is the third time I have purchased from Ashley.....great place to shop.

Easy, comfortable shopping experience. Could not have asked for a better salesperson. Patient, helpful thru our craziness in buying. Looking forward to delivery in a couple weeks.

Walked into the Mentor store and immediately met Stacy. She was very personable, professional, knowledgeable, and she guided my search with skilled patience and consideration for my budget. She was outstanding!!!! I would hire her in a minute if I wasn’t retired.

Dion was wonderful! He was incredibly helpful, friendly, and gave me great details about the various pieces of furniture that I was looking for. He is very knowledgeable and does not pressure the customer. I would definitely seek Dion out again and have purchased Ashley Furniture many times in the past.

Great experience and service with Allison Tintera

Stacy was awesome what a great experience buying furniture.

First purchase from Ashley was two years ago and we paid extra for the extended warranty. Am I ever glad! One of the cushions was recently cut and I filed a claim and was surprised when they called to let me know that they are replacing the whole unit. We love the couch and their service has been super. When we buy our next furniture we’ll start at Ashley.

Dion was very helpful and knowledgeable when asking him questions. Great people and great prices!

Dion at the Mentor store was excellent to work with, he is personable, helpful without being pushy, and knowledgeable. Highly recommend!

We loved our experience at Ashley Furniture store in Mentor! As we walked in and continued around the store we were greeted with smiles and helpful employees! We fell love with a sectional and the store employee were great with helping us make it ours. Allison was absolutely wonderful in helping us with everything! Will definitely be going back and asking for Allison!

Josh was very helpful and well versed on merchandise!

Great product and clean store. Salespeople weren't pushy and overbearing!

allison and dion were excellant!

Rude and PRESSURE

Allison was very pleasant and helpful in finding exactly what I was looking for. I will definitely recommend her to anyone interested in buying furniture. Sue T.

It was a wonderful experience! We originally dealt with the general manager and then passed over to Stacy. Both were so friendly, patient and helpful.

Had another fantastic shopping experience at Ashley. Customer service always excellent, quality can't be beat. Will continue to give my business to Ashley.

Matched priced

Great expect the Mentor Ashley store.

We described what we were looking for and Dion lead us right there. He was thoughtful and personable as he listened to our requests. We chose a love seat that we believe will bring us closer together ❤️

Great customer service, the entire staff made me feel important and inviting. I highly recommend this location. And Dion was the best!

Dion was very knowledgeable and helpful, a very good experience.

My experience was easy and awesome! Dion is so nice and helpful made the whole process easier then I expected.

We worked with Josh and had a fantastic experience. He wasn’t high pressure like other furniture salespeople had been and he gave us great information all the way through our visit. We are excited to get our furniture! Thank you!

Great customer service! :-)

I had a great experience, I was looking for barstools lol. Ella and Allison took wonderful care of me. Very professional and we had some good laughs. I will be buying a new kitchen set with them as well.

Everyone was very courteous very knowledgeable about the product. The atmosphere was really great. Definitely will come and shop again to mentor location.

Working with Lillian was a delight. She listened to what I was looking for, took me to loveseats that matched my needs, and I selected the one that perfectly meets my needs. I was in and out in under a half hour. A perfect shopping experience.

I worked with Allison at Ashley furniture and she was really wonderful and helpful in my search for a new couch.

Great phone sale! Easy to work with and coordinated everything nicely!

Dion is the best! He helped us pick out the perfect bed! Highly recommend Dion!

The fella that assisted us was very helpful.

Great help and options

The service was absolutely fantastic! It’s been my experience that service has been lacking in recent years, but Josh Chambers was accommodating. He knew his product line, but was never pushing for a sale. Prices were very competitive, as was quality I will go back again.

I had a wonderful experience picking up my bedroom dressers with Lillian great sales rep.

Lillian was wonderful at helping us find bedroom dressers! She was informative, helpful, and gave us space to look around. She made our experience seamless, and we ended up getting more than we expected!

Dion was very knowledgeable, listened to our concerns and worked with us to get the items when we wanted and at a great price!

Allison was great helping us pick out our furniture. The experiences easy during the credit on the flat screen. Made it very easy. My second time shopping here and getting everything I need in one purchase.

Our experience at Ashley furniture was great. We had excellent service and were treated very well. I appreciate the time Dion spent with us. Thank you, Karyn

Josh was absolutely amazing. He was very knowledgeable and helpful with picking out our sectional, dining room table and end tables. The selection at Ashley was very extensive. I would highly recommend this location for furniture needs.

Salesman was very nice and helpful. I love my ottoman! Perfect color match.

Allison was a great. She was very helpful and knowledgeable about the products and answered all my questions

Nice selection of furniture. Joshua was very knowledgeable and able to answer all my questions. Check out process was quick. Overall very good experience.

Dion was extremely helpful, knowledge and did everything he could to get us the right product at the right price.

Shay was very friendly, gave us time to look on our own without pressure. I would definitely work with her in the future.

In-store experience was good. The resulting sale and delivery of our tempurpedic beds and adjustable stands was terrible. We were promised a couple complimentary items with our purchase. When we reviewed the invoice and final cost in store, we noticed we were charged full price for those items. Upon our inquiry as to why we were charged fully, we were promised free white glove delivery instead, which included taking away our old mattress and box spring, a $599 value. After putting 30% down and leaving the store, we later discovered that Tempurpedic was offering discounts the store did not offer along with free white glove delivery. The store did eventually honor the Tempurpedic discounts but why did we have to discover these discounts on our own? The delivery of the beds was another let down. The adjustable stands did not clear our existing king bed footboard. I had to adjust the rails so the beds would actually work. We were told in-store the twin xl beds would work within our existing king bed framing. Obviously the installers did not test operation of the beds before leaving, nor provide us the opportunity to test them. In addition they refused to take our old mattress and box springs, sticking us with trying to get rid of them. We’re still waiting for the store to tell us why they didn’t take the mattress and box springs. Not holding my breath we’ll hear from them. In conclusion, based on our experience, you’re best to shop elsewhere!

Joshua does real good; knowledgeable and efficient and friendly. Only good. Thanks.

Josh was excellent at showing us what we wanted to purchase. Very patient and sweet. Helped us through the whole process. That’s why we shop at Ashley’s. Thank you Josh Chambers.

Excellent service

Charne is great!

Stacy was great. Knew her inventory. Was able to lead us where we needed, making sure we got exactly what we needed. Good quality furniture with great style. Thank you Stacy.

The salesman was very knowledgeable friendly

Great Service and Quality Furniture with great Pricing

My family and I purchased a great piece of furniture from the Mentor location. Josh was our guy and he definitely deserves a shout out. Josh was very professional, patient, and willing to work within our budget. We felt no pressure at all walking through those doors compared to the other furniture stores around. We will definitely be coming back for Josh with our next purchase.

Dion was very helpful and accommodating. I love shopping at the Mentor location. Great selection on the floor and it's quality furniture!

Great customer service! Great prices!

Stacy was amazing! We are so excited with our purchase ⭐️✨

Stacy was great she helped us with everything and we left very satisfied

It was great and stacy Horn was excellent she made my experience so much easier.

Ashley was very friendly. She was knowledgeable and extremely helpful. Thank you for the great service

Love working wit Chay she was so nice to us will be back to get more stuff from Chay thanks Chay for your help

Went shopping for a couch and a mattress. The couch was priced more than $1000 over the competitor across the street. Luckily, there was a price match with no incentive to choose the retailer. When trying to bundle and buy a mattress, we could not meet on a price point, which was only $100 away. Two days later, I received a text message saying that I could get the bundle for roughly $200 less than originally quoted. But, after carefully reviewing what the sales person texted, he would’ve downgraded me on the mattress from a purple premier plus to a Purple premier to one that was $600 less. so I would’ve received a lesser quality mattress and would’ve had to pay an extra $400 . … I also advised for the manager to call me if he wanted to do anything but he only texted . Also have a screen shot of the sales person saying the mattress cover, sheet set and delivery would be free, now being told that isn’t true .

I had a great shopping experience at Ashley Store. Sales Associate Shay was informative, knowledgeable and professional.

We worked with Dion in trying to pick out a new work desk. Dion allowed us the space to see if there was something we liked versus being “in our faces” trying to force a sale. Once we had picked out what we liked he made the purchase and set up of delivery absolutely seamless! It was an overall great experience and we can’t wait to go back and purchase more furniture from him!

Ashley is a very nice, young lady. She made my husband and I feel very good with our purchase. Sending her hugs!

Dion was so friendly and helpful. Would definitely recommend if you need furniture for any room in your house. Super clean and well put together store.

Allison was amazing! She helped us pick out the best bedroom set and did it all with a smile. Highly recommend!

Great customer service & prices

Great service! Allison was wonderful!

Our sales guy Dion was very friendly and informative. He was patient with our decision making and very helpful. I would definitely refer his services to others. It was a wonderful experience and I love my new chair and a half!

The salesman was so knowledgeable and kind. It was a pleasure shopping for furniture for the first time!

Dion was Very pleasant and curteous!

I really can't say much about my visit as my wife had been in looking at tables and wanted me to see one she liked in person. From what I experienced, it looks like a decent furniture store. I wasn't in long enough to have any interaction with a salesperson. I'll go back when she makes up her mind.

Found what we liked in sectional and Ella was very knowledgeable in describing the product would recommend other people to shop there

Very friendly and accommodating, easy to deal with. Great value.

Josh was excellent knowledgeable able the mattress I purchased, great experience

Gabriella was beyond great! My wife and i went with two young kids who touched and got into anything in front of them! Didn't bother her one bit and stayed focused on our questions as one of us chased the kids around. At the end there was a small question about the pricing. Her and the manager didn't even fight us. They honored it without discussion! Ashley furniture in Mentor is top notch and so was Gabriella! Ask for her at the Mentor store!

Allison was amazing, she was very helpful and listen to our needs into finding a coach.

Allison in Mentor was amazing! She was quick, very helpful, and super nice. I’m so excited to get the new pieces for my house! Thank you and will definitely be back.

Josh, very knowledgeable and helpful on my mattress purchase, and purchasing some more pillows, I would recommend Josh, and Ashley furniture.

The store is ok. But, I’m going to warn you.. don’t buy from here. It's a night mare! I purchased a dining room set. I’ve had them replace it 4 times now and it still isn’t right. They want me to keep something that isn’t right and I’m not going to just give in. Wobbly chairs and scratched up tables with gaps in them just isn’t right. They refuse to give me my money back. Just not right!!

We love Ashley furniture and Staci. Won’t shop anywhere else for furniture

I can’t say enough about what a wonderful aesthetics clinic Pura Vida is! So grateful to have found a one-stop shop for so many high-demand offerings to make you feel beautiful! The girls are absolutely a pleasure and are beyond skilled!! A must check out!! 🌟🌟🌟

Pleasant experience! They priced match for us and everything went smoothly.

Allison provided nothing less than red carpet service. She knew exactly what I wanted after I described it to her and she has arranged all of my furniture pieces to be delivered in 4 business days! The quality of the furniture is amazing and the service Allison provided was top of the line. If you someone you can trust and have an amazing shopping experience with go see Allison.

Very kind and patient. Took the time to understand my needs and work with me for the best solution. Extremely knowledgeable. Highly recommend.

Polite, knowledgeable very easy.

Allison is great. Very helpful. Nice looking store.

Our sales person was so nice, funny and very knowledgeable. I went in just looking and she was not pushy. I would definitely go back.

Alison did an exceptional job of showing us the furniture pieces we were interested in. She was knowledgeable about the product line and very instrumental in helping us come to a conclusion without being overly aggressive in the sales tactics.

Excellent customer service

Our sales rep was very Knowledgeable as well as kind. We were greeted when we walked in. And was given exceptional service.

I recently purchased a table and chairs from Dion at Ashley Store and it was a great experience.. We didn’t feel pressured we walked around the store until we found the perfect table and when we had a question Dion was very helpful , The next furniture piece we get will be from Dion at Ashley Store . Thank you

Best experience in furniture shopping Josh was great.

Dion helped us with our furniture and mattress and took the time we needed to work with us that made a normally dreadful time be a complete dream!

I purchased a beautiful queen sofa sleeper and a couple throw pillows. I worked with Stacy who was wonderful, friendly and funny. I will definitely be back for future purchases. Thank you Stacy!

Sales person was very helpful.

We had a great experience couch shopping with Dion at Ashley. He was no pressure sales and offered us a good deal we couldn’t pass up. Would highly recommend asking for him. He will help you find what you’re looking for and answer any of your questions.

I've been looking for bedroom furniture for awhile. Once I walked in the door I was welcome . The saleswoman Chay in mentor Ashley furniture she is amazing. Besides helping me out she went the extra mile. I most definitely have found a store with people who care. ( not alot of that these days) I no longer will be going anywhere beside this store for furnishing my entire home. This was an amazing experience an she was so good with me I had ZERO STRESS.

Excellent customer service and were incredibly kind with our children who had to be brought along that day. Can’t say enough good!! Thank you Gabriella!

Service was great

This was our third furniture store for the day. It should have been our first. The sales associate, Allison, walked around with my wife with pillows and they were able to basically put a whole room together with chairs and couches (except they are called sofas at Ashley). We even purchased an accent chair. Fellas..it’s a thing. We left more than happy. Great value, great (and professional) sales associates. Will be back for the next accent chair!

Everyone in the store was very kind and we’re very patient with us

Stacy was amazing with us. And very patient. She answered all our questions made suggestions. Helped show how different chairs will look with the table we bought. (We chaned 2 of the chairs). Shes amazing. Thank you Stacy

As someone who is for the first time setting up his own living space I walked into Ashley unsure of what I could get and what other hoops I may have to jump through. Staff was very courteous and understanding of my needs and helping me in the right direction, financing was pretty easy and got everything settled rather quickly...will definitely go back for more furniture needs in the future

Kira did a fantastic job answering all of questions! She made mattress shopping easy!

Very friendly knowledgeable sales staff. Quin was great.

Wonderful experience with Danielle at Ashley furniture! She was incredibly helpful and professional. Thank you and keep up the great work!

Josh was extremely helpful and what we look for in a sales person. Showed us what we were looking for. Explained everything, and let us decide what we wanted.

Great service very helpful but not pushy

I worked closely with Stacy to find mattress options that suited my needs. Very good experience.

The salesman was very knowledgeable and gave me a few options for what I was looking for. He was very personable and accommodating with the price range I was looking to spend. Will definitely shop there again when I need furniture

After looking for a week at different furniture stores we decided to try Ashley furniture. Our salesman Josh was extremely helpful and pleasant to work with. The price was every reasonable and looking forward to our delivery. Give Ashley a try, we are glad we did.

Fast easy, very friendly.nice furniture.

At the moment not happy with the service I am getting.

The Staff at Ashley Mentor Store, were truly amazing. Everyone was friendly, informative and courteous. Thanks Ashley for making my purchasing experience wonderful.

Stacy was very personable. My wife and I actually had fun shopping with her.

Very low key but knowledgable sales rep. Josh did a great job and we highly reccomend him.

Amazing place amazing people!

We were there in support of our adult children purchasing their first set of furniture, and walked out with furniture ourselves. We couldnt pass up the amazing deals they had. Allison was extremely professional and helpful. We couldnt have asked for a better sales woman to help us. We are extremely grateful and look forward to our January 17th delivery. We would recommend Mentor Ashley Furniture to any of our friends and family.

Jacob was very helpful and not pushy, but worked with us to give us helpful knowledge on the furniture and feel heard to find the perfect living room and bonus room set.

Very polite and helpful 👌🏽

Jacob was extremely helpful and welcoming.

The sales representative was excellent. Very friendly too.

Love the selection in this store. It’s a good mix of design styles and I found the perfect accent chair for my new airbnb bedroom! My consultant, Allison, was super nice and made my browsing experience great!

Stopped in and met with Josh. Low pressure and very knowledgeable. Wouldn’t hesitate going back.

Recently purchased a new sofa and two chairs for our living room. The store had a very good selection on the floor. Our sales person, Stacy, was outstanding. She gave us plenty of time to look around and didn't hover over us. She was very knowledgeable and answered all of questions. After talking to us, she showed us several pieces that we ended up purchasing. Loved the fact that she actually listened to us and that there were no high pressure sales tactics. Will definitely go back when we are ready for more furniture.

Sales person was very nice

Great service today. Popped in and gladly we weren’t bothered by sales people. We were approached my a nice guy offering to help if we needed. We looked and found right what we wanted! He placed our order easy peasy and we were all complete in less than 30 minutes!! No better way to shop.

I came in to by twin beds for my kids. Excellent service, excellent efficiency and a decent price.

Brett did a great job helping me find a pillow for my husband! Hopefully he likes it lol.

Just bought an entire living room set. I buy from Ashley a lot. One of the main reasons is the people that work there. Everyone is alway friendly. This time we did business with Josh Chambers. It was by far the best experience we have had yet at Ashley. He worked with us to find exactly what we wanted. He was great about actively searching online to make sure we got the best price possible. If you shop at Ashley say hi to Josh. You will be happy you did. I am not a paid spokesman for Josh either. Lol.

Purchasing process was quick and easy, very prompt, friendly, and attentative salesperson. Excellent customer service!

Very friendly staff. The store has a great selection and great prices!

Danielle was amazing super knowledgeable and very easy to talk too super easy with great financing options

Stacy was very knowledgeable and helpful.

Stacy and Bill were amazing ! Thank you so much for helping us get our new sofa! 🫶🏽🩷

I had the greatest salesperson help me today. He was very kind and courteous. I feel a weight is lifted off of me because of his help. If you ever come into this store make sure to ask for Jacob Braun.

Bill was fantastic! Answered my questions and found exactly what I wanted

Knowledgeable, polite, professional

Stacy, was amazing!!! She was knowledgeable and gave us great options for what we came in looking for. She was extremely friendly and not like your typical sales person. She respected we needed a day to think about such a big purchase and did not pressure us at all. Highly recommend Stacy at Ashely Furniture in mentor.

Easy shopping, friendly knowledgeable staff. Used the on-line pricing, rather than the 'showroom sticker' price, resulting in significant savings.

Walked in, immediately met Stacy Horn and let her know what we were looking for. With no delay, she showed me many couches/sectionals that fit our needs. Landed on one and she was patient while I had to FaceTime my wife for approval and call the bank to increase our availability for the purchase. Great experience. Efficient.

Excellent Service. She went above and beyond to help me find a couch and an ottoman that matched. Very knowledgeable, friendly and patient.

Danielle was an absolute delight to work with, she made the purchasing process seamless.

Joshua Chambers greeted us upon entry. He was a very knowledgeable and friendly salesman. He spent considerable time with us as we essentially checked out the entire store. If he didn't know the answer off hand, he found it. Highly recommend Ashley Furniture in Mentor and Joshua Chambers to take care of you if you are looking for an easy, pressure free experience purchasing furniture!

Stacy was very helpful, came in not knowing what we’d qualify for and left happy knowing we will finally have a nice furniture set delivered in two weeks. Thank you guys!! Thank you Kira for recommending us to stop in. You guys rock! Thank you all!!

Great customer service!

Personalized attention, low pressure, good prices!

Danielle is the best sales rep., please ask for her. Exceptional quality and professional service. I love the fact that they price match to ensure your satisfaction.

Great place for any decorating!

Josh was very helpful and easy to work with via text and phone and in person.

Josh Chambers was engaging, knowledgeable, and helpful. I will return to see him again he made the process so quick and easy.

Allison was a pleasure to work with. We didn’t feel pressured at all and the whole experience was positive. Bill was also very helpful and responsive. We definitely will come back to this store!

We knew what we wanted and she steered us right to iit and closed the sale quickly. She was a nice person and we liked her right away👍

Stacy at the Ashley store in Mentor was very knowledgeable about mattresses and adjustable bases and did an excellent job helping us make the correct selection

Allison made the experience unforgettable. Very knowledgeable and was able to answer all questions. Found exactly what I was looking for.

Jacob was friendly and listened to my ideas. He showed me several pieces that he thought I might be interested in. He gave me time to think. He was very thorough at checkout. Thank you for a wonderful experience.

Great experience!! Sales person is awesome!

Great!!

Excellent experience using our "PIECE OF MIND CERTIFICATES" Allison was very helpful and fun finding us exactly what we were looking for!!! Many thanks 😊

I was greeted as soon as I entered the store, and offered assistance. The sales person was extremely nice and friendly. I knew exactly what I wanted, and she didn't try to upsell me anything. I was in/out in less than 35 minutes.

Danielle was great! She was attentive, has a great personality and went above and beyond to help me get the item out to my truck. She has excellent customer service skills and I should know because I used to teach them. Yes, I would return and yes I would recommend your store.

Jacob was extremely helpful in finding just the right pieces I needed. It was late in the day. I was very tired but he made it easy for me to complete the final task of the day. Thank you. Janice Robinson

Excellent service exactly my wishes and desires!! Thank you !!!

Stacy Horn was wonderful to work with. She was very helpful while also allowing us to browse on our own. Ask for her if you're shopping at the Mentor store.

Danielle is so nice. And another girl hey even remembered me when I came back hours later.

I had a Awesome ! experience Chay was my sales person she was very knowledgeable about the Furniture. She was so friendly ! , She made sure I got the right Furniture for my family and stayed within my budget. my experience at Ashely of Mentor was very enjoyable I will be referring all my friends !

Excellent friendly service and great value for a well made loveseat

From the moment I walked through the doors they were engaging friendly and just wonderful people to work with my person of contact was Stacy she was busy at the door with another customer I realized that and said well let me walk around the showroom was so large let her finish that she came to me immediately after she was finished and said well I'm just here to follow up and it was pleasant from that point on I did a test for a mattress to find the perfect one for me the other places I went to sit down you try a few out and by the time you finish doing that you forget everything and all of the mattresses that you laid on and you're confused and really don't know what the choice should be she helped me with that she showed me the bed that I had wanted that I saw online it was actually in the store I was so pleased and happy it was wonderful I got sheets and pillows with no pressure from her I just inquired and she was like oh certainly if you're interested and I ended up getting a little love seat that I was considering but at the time I didn't have room for it I'm in the process of moving and it happened to be on sale by $1,200 less and she helped me get that and told me I could keep it there for about 4 months or whatever and it was just pleasant pleasant pleasant pleasant I could not have asked for more I wish all businesses would treat their customers this way it wouldn't make spending so much money so difficult and regretful thank you Ashley Furniture store and thank you Stacy you are wonderful

Came here for a dining room set and was very pleased with the whole experience from finding what I wanted to ordering.

I love this store. All the employees are very helpful. Ask for Danielle. She is awesome!!!

Excellent customer service we haven't had some one take care us like this in years. We were greeted and taken care of with the upmost respect as soon as we walk in the door, I really appreciate all the help and great service that was provided. We will definitely purchase here again and send recommendations as well.

My husband and I came in, looking for a new Purple mattress. She showed us our options within that brand and did a great job explaining the technology of the material. She also suggested another brand and let me try out some of the pillows available through Ashley. She was very patient with me as I was super indecisive and kept going back and forth between 2 of the Purple options. The check out process was quick and she explained the delivery process and set up. We will definitely be back.

Chay introduced herself with a big smile on her face! She made us feel comfortable and truly listened too throughout both of our experiences, while shopping at Ashley, Mentor. At our second visit Chay stayed well past her leaving time to help us figure out and complete our purchase. Chay is a definite asset to the Ashley, Mentor team, an individual that goes above and beyond making sure that the customer is truly satisfied!!!

My associate was professional and efficient. Great experience.

Jacob was absolutely fantastic to work with and I appreciate his stellar customer service immensely!

My experience with Ashley Furniture was incredible. I called the store & shared what my problem was. They put me through & Jessica answered. She asked me how can I help you. I told her my motors on my recliner doesn't work. She said, let me look into it. Came back on phone & said because you were such a good customer with Ashley's we r going to order your motors for free. I couldn't believe it! I thanked her so very much. I made the right choice when I went with, Ashley's!

I love Danielle! I looked at other stores after initially visiting and I was so turned off by their approach, I went right back to Danielle and bought what I needed from her. She is super personable. I’m in sales, she is not salesy at all. She is very down to earth and will find you the best deal. Danielle is the reason I bought from Ashley. Oh, and the great sets I found there too!

The people in this store are very friendly and helpful. They found the best price on the furniture I had been looking at for several weeks online. They helped us through the financing process. We left happy.

Great service and low pressure, Charnae was very helpful.

Stacy greeted my wife and I at the door, introduced herself and let us walk around the store with no pressure. With her help we were able to find the perfect furniture for our dining room. We were treated fairly and professionally and would highly recommend Stacy for your next furniture purchase at Ashley in Mentor.

We recently bought furniture from Ashley in Mentor, Ohio. The managers and associates couldn’t be more helpful and considerate of my busy schedule! Can’t wait to get our new furniture. Thank you so much!

I LOVE Ashley Store.... Great product and great Customer Service. Stacey the sales associate today was awesome...

Amazing experience! Stacy was kind, professional and patient! I loved how she guided me through this stressful process that made it feel simple. Bravo!

Chay was super helpful and personable throughout our entire shopping experience! We highly recommend her to others.

The employees are helpful and they have really good financing options. Don't forget Ashley price matches I got about $1700 taking off my sectional.

Danielle greeted me when I entered and answered my questions. Then she gave me time to shop, checked if I had questions. Then she completed my order quickly.

Jacob was very helpful and knew what I wanted before I did!!

The customer service was wonderful, and the price for the quality was very good.

Very patient, informative, and helpful. Great experience!

Stacey was great to work with! Friendly, knowledgeable, and dedicated!

Matthew Adler was incredibly awesome with helping us to choose the right product. I wish every salesman would be as great as Matthew.

We were looking for new furniture, so we stopped in Ashley's to see what they had available. Matthew was the first person we saw walking in. Matthew was Awesome! I really appreciate a conscientious salesman. He gave us breathing room to look around without him breathing down our backs. Matthew was very attentive and answered our many questions. He was very knowledgeable about everything and a pleasure to work with. Thanks Matthew!!

Great customer service 👏

Shopping at the store was great. Wish I could have scheduled the delivery though. Being told a few days before when the delivery is coming is not great. I feel like you should have more control than that.

Kira was very patient and helpful as we searched for the right pieces for our home. Very satisfied with the service.

Kira was very informative and helpful in my decision. Love the selection and the layout of the store.

Kiara did an amazing job and took time to assist us with all our questions.

Jacob was great. He was very helpful!

Quick and easy checkout and they match the online prices

Danielle was excellent, very helpful, entertaining and made the purchase of a couch actually enjoyable!

Daniel was very nice and patient with me, I couldn't walk well, and let me take my time picking the recliner I felt best for me. Thank you Daniel and Ashley's. I hope I love it.

I loved my experience here! I have had furniture from Ashley in the past, but this was my first time buying for myself. Stacy was super helpful and gave us advice without making us feel pressured to buy. Our new couch and bed are fantastic!! I will definitely be getting all of my furniture here in the future

Jacob was awesome! He was very patient and knowledgeable! Picking furniture is very tedious at times and he helped me pick the perfect bedroom set and mattress for my room!!!

Stacey was very knowledgeable and friendly in helping my find the perfect dining set. I actually felt like I was buying from a friend. I will choose Ashley first the next time I am purchasing something.

Our salesman Wil was amazing. He was very knowledgeable and helpful. The whole staff was friendly towards us.

Found exactly what I was looking for was in and out and got a great deal. Jacob was great.

Stacy was so great to work with, she was knowledgeable and so sweet.

Chelsea was my Sales Rep. she’s a new member to Ashley’s Furniture. She was so very kind to stay after it was time for her to get off of work and and assist me with my purchase. Update: 10-5-23 Received my furniture (Lorenza Birch), so far I’m satisfied. My delivery was scheduled for 10-14-23 but came earlier on 10-4-23. Part of my order is delayed (standing floor mirror) it was broken. I don’t have a set date for delivery. Was told it would be sometime at the end of October. Thank You Ashley’s

Came in last minute scrambling to find random things and Chelsea was extremely helpful and knowledgeable and very patient!!

Stacy was extremely helpful when my wife and I went in to pick out our bedroom and living room set. We will definitely be back! Thanks again!

I had a great experience at Ashley furniture of Mentor. Stacy was so helpful and accommodating. I know have a new kitchen table with seats and a bench! Thank you Stacy!

Great experience overall. The staff always try to accommodate and find the best solution.

Great service! Stacy was a huge help we couldn’t have done it without her! Very happy with our experience at Mentor location.

After going to several stores to test mattresses, my husband and I decided to go to Ashley's to try the Purple mattress. We found it to be the most comfortable. The salesperson who assisted us, Stacy, was great. She was very helpful and a pleasure to work with.

Stacy was terrific. Very pleasant and helpful. I would come back to her and highly recommend her.

Kira and Jacob were extremely helpful! Both were great to work with and very knowledgeable! 5 stars!!

It was a very nice experience and Kira was very professional the entire time.

Kira helped us get a great deal on our power love seat and couch with a warranty.

Maria did a great job 👍

Danielle was absolutely wonderful to work with. She was helpful, patient and knew where to direct us.

Stacy was fantastic, she was informative and patient as we made our couch selection. Glad we came!!!!

Stacy was fantastic! Very helpful and kind.

Jacob was super helpful and knowledgeable. Very easy to work with.

Danielle was so helpful when I was trying to find my furniture. She was very patient and kind. She even stayed over time to satisfy my needs. Thank you Danielle!

Ben helped us choose the right sofa and chair. He was able to zero in on our needs and showed us the perfect pieces within minutes of us walking into the store. The promised delivery date is reasonable at a fair price. The furniture looks like it is high quality and built to last.

Jacob Was absolutely marvelous taking care of us!

I was a pain in the butt. Stacey was great. Gotta ask for her.

Very friendly knowledgeable patient I would give her a 10 star plus if I could but 5 star plus when comeing in ask 4 danielle she won't steer u wrong

I had an amazing experience at this store with Jacob, he was so helpful through the whole process of buying a mattress and helped walk me through financing it, it was so easy. I will definitely be back to buy more items.

Stacy was the best! She helped us out, to find our mattress! Thank you so much! We will be back!!

Jacob did an amazing job at helping me find my new mattress!! He was extremely patient and showed me about 10 different options while I was trying to make my decision. He was really great at educating me about each mattress and was very knowledgeable. Will definitely come back and see him the next time I need new furniture; thanks Jacob!

Our sales associate Jacob was outstanding! Service, variety of choices, expected delivery are excellent

My purple mattress and pillows have Made me never want to leave my bed!!! Thanks Danielle, Jacob and Dasha for all your help!!! I’ll be back soon

Great furniture! They have so much in stock and a lot to choose from! The sales people were amazing! They helped me with selecting furniture for my new house. We purchased a bedroom set, couch, chair, end table, recliner, and kitchen table with chairs. They came in earlier than expected which was amazing! I would highly recommend shopping here for your next home accents!

They make shopping for a new mattress super easy and comfortable! The sales staff are super knowledgeable and helpful! I love my furniture and have received great discounts that I paired with long-term financing with no interest. I loved that they had so much is stock and don’t have to wait to enjoy my new house! Would definitely recommend.

It was great

Stacey, the Sales represensative...was the greatest..found me the perfect chair within 5 minutes .. wonderful personality, and I plan on purchasing again from her...wonderful person!!!

Had the easiest, best experience buying a bed from Dasha! Would absolutely recommend

Had a GREAT experience with Stacy!! Very accommodating and patient.

We had a very helpful and attentive associate, Jacob Braun, who was very helpful despite constantly changing our minds on what we wanted.

The best Ashley store by far! Great prices, & stupendous customer service & environment overall. Very attentive & efficient. Ask for Daisy & she’ll get you right. <33

We described what we wanted at the door and Daisy took us to the perfect kitchenette table. She was so great and really hooked us up with a reasonable price.

Premium protection plan is the worst thing ever. They don't fix anything and look for every excuse, to not fix anything. Do not get it.

Brought a table and chairs. 2 of the four chairs wobbled. They came and 'fixed' them. But one chair was reassembled incorrectly. The cross bar broke. Then, they ordered the wrong repair parts. Refused to extend warranty. 5 months later, I am still waiting for it to be fixed.

They have a good selection of furniture and "Daisy" was very easy to work with. She knows the inventory and has a beautiful personality.

Misleading sales representatives. Told items were on my order until after we paid. Then told certain items were never on the order. Then told pay more if I want the missing items. Then given the run around about when my delivery will arrive. Been weeks since promised date

Shocking incompetence, especially from “Katrina”. She has now rescheduled my mothers Christmas gift sofa set 4 times in 6 weeks. Ruined Christmas outright. Even threatened a $75 dollar fee if we dared to reschedule the delivery date that they had already changed 4 times. This worthless dying business will never get a dime of my money ever again. This is why Amazon is putting all these garbage companies out of business.

I had such a great experience with the Ashley store in Mentor, from my sales person, Keathon, to the delivery of my final piece. I purchased a mattress, recliner, and sofa recliner in November of 2021. The mattress arrived in just a few weeks, and was perfect. They did explain it would be several months for manufacturing and delivery of the furniture, so I knew I was in for a wait. I received both pieces in May, but there was a small stain on one of the footrests of the sofa. It was hardly noticeable, so I didn't see it until about a half hour after delivery. When I called to find out cleaning instructions, they said they would send a tech out to replace the stained piece of material. It did take a couple months for that, but I was okay with that. The furniture and mattress are very comfortable, look great, and were definitely worth the wait! Thank you Ashley!!!

It took 2 months to get our couch and loveseat which was expected at the start, but the loveseat arrived damaged and unusable. Another 2.5 months later and a repair tech came to evaluate and determined it non-fixable. Another week or so later a replacement finally arrived and was acceptable. 3 trips with time spent waiting at home and numerous calls which fell on deaf ears. Yet payment was expected as soon as original non-functional unit arrived. Paying while unable to use was difficult to swallow and Sales Manager washed his hands of any accountability. We will not be shopping here again.

Not cheap at all nice furniture

We went to Ashley's to furnish a downtown apartment we rented. First the good: the people in the store were very helpful and when we finally got our furniture it looked nice and was of good quality. The bad: delivery was a nightmare. Our furniture came in 3 deliveries, the first delivery of a mattress and table and chair set went fairly well except for the table missing a leg which they did get shipped to us within a week. It took 4 attempts for us to get our second delivery which entailed a half day off of work each time. The first delivery the drivers drove by our building without stopping because they saw a road closed and never called to tell us. Had they called I could have brought them in another entrance and wouldn't have waited for hours for a delivery that never came. The second time our furniture was delivered to the wrong address. On our third attempt the drivers refused to double park their truck which is what every other delivery person making deliveries to our building does, including Ashley's delivery people on 3 other occasions. On the 4th try our couch, chair and nightstand finally came but was supposed to be delivered by 5:30, at 8:30 we got a call that they were running late and did we want to reschedule, and after saying no, the furniture finally arrived at 10:30 pm on a Friday night because Ashley way overfilled the delivery truck. Our last delivery of a bed took about 6 months but was not accompanied by the previous issues. My understanding is that Ashley contracts out their deliveries, which allows them not to take responsibility for the snafus that happen, frankly an apology doesn't help me after taking off work. We did have some excellent delivery people and some who were not, but you don't get to chose. I would certainly never order anything to be delivered downtown again and probably wouldn't order from Ashley again because it just wasn't worth the hassle getting it delivered. Lastly as this was going on we attempted to call the Mentor store to help us. They expressed appropriate outrage but never did anything to help.

I needed a sectional and I knew they were having a Black Friday sale for the whole month of July. I told Hunter the salesman what I was looking for and he found exactly what I was looking for. He wasn't pushy and he knew what he was talking about. Most definitely would come back if I need more furniture

Kendra was very warm and welcoming from the start. Her approach was not pushy or pressuring whatsoever. She showed us one model based on what we were looking for and then let us look. We ended up getting the example she showed us in the beginning! It was a great experience at Ashley.

Buyer beware!!! Very deceptive, dishonest and unprofessional. We purchased a purple mattress from Ashley. When the mattress was delivered, the company Ashley hired to deliver the mattress came an hour late, ripped the Wi-Fi wire that was attached to our house off our house with their truck when they left which left us without Wi-Fi for three days and decapitated the top of our lightpost off which we had fix on our own. My husband and i had to take time off of work because we couldn't work without Wi-Fi. Worse than that, though, we were provided with the 100 day guarantee paperwork along with the mattress when it was delivered that if we don't like the mattress we can return it for a full refund, but we had to try it for approximately a month before we could determine if we wanted it or not. The mattress was much firmer than the display model in the store that we tried out. We slept on it for a month though and it remained very uncomfortable. My back which is already in bad shape has progressively gotten worse (I am now taking 8 ibuprofen in addition to my prescription medication to get some sleep; not even a full night). My husband called to return the mattress after we had it for the month and they refused to take it back. Come to find out if you purchase the mattress from Ashley and not from Purple directly, there is no guarantee. Why did we get paperwork telling us otherwise? Purple won't work with us either. Now we are stuck with a $3000 mattress we have to pay for and don't like. It is horrible!!! Never will do business with such a deceptive, dishonest, unprofessional place.

The wait is far to long to get your furniture but the sales people are kind.

Don't expect to get furnature any time soon Order now.. delivery October

Nice store setup. The displays offer a great glimpse into how your own space could look. The staff was welcoming and not overbearing. Nice selection and not too over priced

Ordered a small entry table in Feb 2021, was told delivery could take up to 3 months due to Covid and supply chain issues. Called customer service (store doesn't deal with customers after your money changes hands) beginning in July as there had been no updates on the order. Was told it was in production and marked a high priority. Called about every 6 weeks to check status, nothing. Finally, in Feb 2022 I called the store and spoke with manager Jacob. He said they monitor all outstanding orders and none dated that far back-not so! He found the order and said the saleswoman was no longer at the company, not sure of the relevance. He said they don't carry that table any longer and suggested we pick another or cancel the order. I cancelled the order and he said he'd issue a refund. The icing on the cake, and what prompted this review, is he told me he would not charge the 10% restocking fee. Seriously? It's bad enough that a year went by with no product but to act as though you did me a favor by not charging a fee is outrageous and really poor customer service.

I paid a lot of money for my living room set delivered February 2020. I purchased the extended warranty which is useless. I had a hole that developed in the paper thin material, called the warranty company and got the m aterial delivered. A gentleman came out to repair and didn't have enough material. A new order was placed for the material in October 21. I received the material in December, made several calls to the warranty co. And still not fixed. I get a call today from Marie at the warranty company telling me that this obviously pet damage and they will not do anything about it. So my dog is 10 pounds and apparently the couch can't handle that. The salesman assured me that this set was great for people with pets. Never again will I purchase anything from Ashley this furniture is garbage!

Large order of multiple pieces of furniture was made. Some pieces came and were delivered and assembled in Def 2021 Gaming desk was assembled incorrectly and screwed through the bottom of the desk. Leaving a hole and raised area. Pieces of hardware were striped as well. Called for service and was told they would order replacement parts. Took almost two months for replacement parts to come in and they sent the wrong piece. Now they are replacing the entire desk and said it could take up to another 4 - 6 months. After this order is complete we will no longer be shopping at Ashley and will go elsewhere.

Mitchell has amazing customer service. He’s fairly new to the company but he’s very patient and willing to help you and your family find the best options for your home. I had no intentions on purchasing that day but he was able to get me a deal I couldn’t pass up. When shopping ask for himself or Danielle.

Today we worked with Bill and it was a fantastic experience! He’s super friendly but not pushy which is always an issue while furniture shopping. He was very much our vibe and he helped us pick out furniture that we love! He was flexible and accommodating and taught us some helpful things about the process of furniture buying. Honestly, we worked with another store previously and now wish we had started at Ashley. Looking forward to getting our furniture and coming back! Highly recommend, especially working with Bill. He’s awesome.

My wife and I purchased furniture on 12/31/21, our salesman, Bill Martin told us it was in stock. Bill said someone would call Monday or Tuesday to arrange for delivery. Never hearing from the store over for a week later, we called to see what was going on. We were then told our order was not in stock and would take 12-18 weeks for delivery. Had we been told that initially we never would have went forward with the purchase. We requested to cancel the order and are now being told we will be on the hook for a 12% cancellation fee. We were mislead by the salesman and the manager Daisy, was like oh well there’s nothing I can do for you. We would NOT recommend anyone shop at Ashley, they will dupe you! Good luck on collecting that 12%.

Would not recommend this store to Anyone

Worst customer service I have ever experienced. Ordered a bedroom set 13 months ago, still do not have everything. Was originally told it would arrive last November, so we sold everything in our bedroom other than the mattress to make sure we had room to receive the new stuff. We have slept on a mattress on the ground with all of our clothes in piles for over a year. The first pieces that arrived were the mattress and a single dresser. We told Ashley furniture that we only wanted the mattress in case we decided to cancel the rest of the order since we were going on 9 months already. The delivery people broke our foyer chandelier during delivery and also snuck in the dresser (that we told them we did not want yet)....now the order becomes difficult to cancel. I notified Ashley of the broken chandelier (with pictures) but nothing was ever done. Finally, 13 months later, we get everything delivered........except they brought the wrong bed slats. Was told someone would call me asap to replace. A week later, 4 calls to Ashley, and no returned calls, they finally tell me they have to order from the manufacturer, another 3-4 weeks. Had to dissemble the whole bed frame in order to place the mattress back on the ground, where we have slept for almost 14 months now.

Stacy had me at hello... very friendly and genuine... not your typical pushy salesperson.

Jacob was great!!!!!

Jacob gave great service. I need to come buy more stuff at the Mentor.

Was in the store for 20 minutes and never got approached. All the employees were standing around the computer area looked at us and never said anything. This wasn’t my first issue with Ashley furniture but I thought I would give them another try, never again. Horrible customer service !!!!!

Amazing!!! In all my years of furniture buying I’ve never had such a pleasant experience. Naomi was so helpful , was able to help me find the perfect bedroom set and sectional! I’ll definitely be back . Naomi deserves a pat on the back!

HORRIBLE standards!! Would give negative stars if I could. Which is sad because the store staff was GREAT! We couldn't get warranty to call us back and when they did we were less than a month out of a1 year warranty. Mind you we also paid for an extended warranty that apparently doesn't cover structural just stains....what?! They don't even stand behind they're quality!! So disappointing!!

I walk through the entire store (30 min) and no one helped me!!! No one approached me at all. The woman that was sitting behind the podium didn't ever ask if she could help!! I will never step into another ashey store again.

I just want to say that I wasn’t working with much, but Stacy Horn was so patient, so nice, so honest and really made sure I was getting everything that I needed and even things I didn’t know I needed within my budget. It was a challenging situation and she rose to it with respect, great customer service, and got me together and would recommend her to anyone and everyone that would be looking for any kind of furniture at the Mentor Ashley Home Store, great sales woman

So helpful!!! We went in around 8pm just to look around. Ended up staying for a little bit getting help ordering some amazing furtniture for an amazing price!! The employees here are so kind and willing to help however they can. Will definitely be back for the rest of our furniture needs