Ashley Mentor, OH
Turning houses into homes is our mission at Ashley in Mentor. We built our store in Mentor so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Danielle Rickerd, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Mentor, right off Plaza Blvd. before Dillard's. We’ll be waiting to help you turn your house into your home!
Don't expect to get furnature any time soon Order now.. delivery October
Nice store setup. The displays offer a great glimpse into how your own space could look. The staff was welcoming and not overbearing. Nice selection and not too over priced
Ordered a small entry table in Feb 2021, was told delivery could take up to 3 months due to Covid and supply chain issues. Called customer service (store doesn't deal with customers after your money changes hands) beginning in July as there had been no updates on the order. Was told it was in production and marked a high priority. Called about every 6 weeks to check status, nothing. Finally, in Feb 2022 I called the store and spoke with manager Jacob. He said they monitor all outstanding orders and none dated that far back-not so! He found the order and said the saleswoman was no longer at the company, not sure of the relevance. He said they don't carry that table any longer and suggested we pick another or cancel the order. I cancelled the order and he said he'd issue a refund. The icing on the cake, and what prompted this review, is he told me he would not charge the 10% restocking fee. Seriously? It's bad enough that a year went by with no product but to act as though you did me a favor by not charging a fee is outrageous and really poor customer service.
I paid a lot of money for my living room set delivered February 2020. I purchased the extended warranty which is useless. I had a hole that developed in the paper thin material, called the warranty company and got the m aterial delivered. A gentleman came out to repair and didn't have enough material. A new order was placed for the material in October 21. I received the material in December, made several calls to the warranty co. And still not fixed. I get a call today from Marie at the warranty company telling me that this obviously pet damage and they will not do anything about it. So my dog is 10 pounds and apparently the couch can't handle that. The salesman assured me that this set was great for people with pets. Never again will I purchase anything from Ashley this furniture is garbage!
Large order of multiple pieces of furniture was made. Some pieces came and were delivered and assembled in Def 2021 Gaming desk was assembled incorrectly and screwed through the bottom of the desk. Leaving a hole and raised area. Pieces of hardware were striped as well. Called for service and was told they would order replacement parts. Took almost two months for replacement parts to come in and they sent the wrong piece. Now they are replacing the entire desk and said it could take up to another 4 - 6 months. After this order is complete we will no longer be shopping at Ashley and will go elsewhere.
Mitchell has amazing customer service. He’s fairly new to the company but he’s very patient and willing to help you and your family find the best options for your home. I had no intentions on purchasing that day but he was able to get me a deal I couldn’t pass up. When shopping ask for himself or Danielle.
Today we worked with Bill and it was a fantastic experience! He’s super friendly but not pushy which is always an issue while furniture shopping. He was very much our vibe and he helped us pick out furniture that we love! He was flexible and accommodating and taught us some helpful things about the process of furniture buying. Honestly, we worked with another store previously and now wish we had started at Ashley. Looking forward to getting our furniture and coming back! Highly recommend, especially working with Bill. He’s awesome.
My wife and I purchased furniture on 12/31/21, our salesman, Bill Martin told us it was in stock. Bill said someone would call Monday or Tuesday to arrange for delivery. Never hearing from the store over for a week later, we called to see what was going on. We were then told our order was not in stock and would take 12-18 weeks for delivery. Had we been told that initially we never would have went forward with the purchase. We requested to cancel the order and are now being told we will be on the hook for a 12% cancellation fee. We were mislead by the salesman and the manager Daisy, was like oh well there’s nothing I can do for you. We would NOT recommend anyone shop at Ashley, they will dupe you! Good luck on collecting that 12%.