Ashley Store Mentor, OH (Erie Commons)

We bought a powered base and mattress. Salesman Brett was amazing. He was very knowledgeable and courteous. We would recommend him to anyone looking for a mattress, or furniture.

I went in knowing exactly what I wanted—a stylish recliner chair for my living room. A salesman met me at the door, and it took me about 3 minutes to find the chair. The chair ended up being $300 less than what he thought it was, so that was a bonus. He was good at selling the kind of fabric that was on the chair—I don’t even remember other than I think you can torch it and it’ll be fine. I made a mistake and mentioned that the savings on the chair was great b/c I had just come from purchasing a competitor’s mattress that was expensive. He spent the rest of the time ringing me up badgering me about their mattress sale and their comparable bed for a lesser price. There was a very specific reason I wanted what I had purchased and I was definitely giving off “knock it off” vibes through my answers. He even said, “I’m not going to beat you up about this,” and then continued to badger me about it. It all sort of negated the positive first 5 minutes of the experience. I understand the job of a salesperson, but after enough “no” it’s time to stop. I’ve purchased a lot of furniture from Ashley, and I like the quality and price. Just an annoying experience at this store on this day.

Salesperson Stacy is knowledgeable and was not pushy at all. A very pleasant experience with expert staff.

Richie was extremely helpful & helped us pick out the perfect items!! Could not recommend him enough!! Thanks to his fantastic customer service we will be back to the mentor location!!

I had a horribly difficult time buying a set of sheets here today. The sales associate Richie was rude, inconsiderate, and unprofessional throughout our experience - especially considering that I was only buying a set of sheets that I can walk out with easily (not a big piece of furniture that requires shipping for instance). When I started checking out, I noticed that he was watching a soccer game on the company IPad, and he was consistently giving attitude to me & my dad while we were waiting. We stood for 20 minutes at least while watching him get increasingly frustrated with the fact that something in the system wasn’t working, and although multiple other associates walked by to check on him (including the manager), no one helped us until Nicole stepped in to take over (thank you to Nicole - she was the only good part of this). This was an utterly horrible shopping experience and I would highly discourage shopping here if this is the treatment we received for buying something as simple as an overpriced set of sheets.

Good experience! Very helpful staff. Josh was great to work with.

Very friendly sales lady I knew what I wanted when I went in. She showed it right to me, spoke to me about all the different settings, and it was purchased within twenty minutes.

Brett and Nicole exude optimal and quality customer care! They worked effortlessly and professionally to make sure my experience was pleasant. Thanks for all you do.

The sales clerk, Sarah, was extremely helpful and friendly. I never felt rushed and felt I was the sole focus of her attention. She answered all my questions and made every effort to ensure my satisfaction. I highly recommend working with Sarah B if you visit the Mentor store.

Stacey was wonderful!!! So helpful!! She’ll take good care of you!

Went into Ashley’s with having an idea of what we wanted and Josh led us to exactly what we were looking for!! He was beyond helpful from the moment he greeted us until the moment he said we will see ya Wednesday!! 10/10 recommend!!!

The staff was very helpful. Nicole & Josh went above & beyond for me.

Josh is super knowledgeable! Helped us tremendously! Very informative, very easy to work with, will be buying more from him soon!

I Was fortunate to have Stacy greet me at the door. She was knowledgeable, helpful, and worked to obtain my furniture needs. I Will be recommending Stacey and Ashley furniture to my friends and family.

I was impressed with the knowledge my sales person Nicole had about mattresses. I came in specifically for a temper pedic mattress. Looking for the black Friday deals. The deal was too good to pass up. I'm so excited to get my mattress. Thanks Nicole for making my experience so enjoyable.

Found exactly what we were looking for. Great deal too! And our sales person Stacy was amazing! Always is ! Bought from her several times.

Very pleasant . Felt no pressure to purchase. Salesman was knowledgeable about all questions. Process quick and painless…

Ashley was patient and very helpful! We will use her again

Had difficulty finding what I wanted until I went to Ashley. Mike took the lead in finding the specifics in a chair that I needed. Accomplished in a short time!

I stopped in at Ashley furniture in Mentor - I was looking for an oversized ottoman to go with my sectional and found a great sales person by the name of Stacy Horn - Stacy is awesome! She was able to find exactly what I was looking for and then some! Thank you Stacy!

Was greeted right away and helped with exactly what I needed

I had a very good experience with purchasing my items at Ashley Furniture. Josh was very informative and helpful.

Josh is great! Knowledgeable patient and not at all pushy. Showed me many options so I could compare to the 1st set he suggested. He helped me make an informed decision. Bought the 1st set!

Josh and Allison were awesome! Friendly, fun and professional! Got the BEST deal!!’

Mike was amazing! Was so knowledgeable and kind. Did not try to pressure us in any way, which we found at previous furniture stores. He listened to our wants/needs and helped us find the perfect sofa. Will definitely be going back to him for any other furniture needs in the future. Thanks Mike!

We loved Tami - she was really helpful without being pushy or hovering. Nice selection of furniture and we made our purchase hassle free.

Stacey was great. Very helpful

I want to thank Tami our sales associate for the awesome help and make it our experience easy we bought a lot of furniture from them and we'll go back many times more

Bought a dining set from Ashley Furniture with Tami Bowen as our sales person. Tami was very patient and informative . She made the process fun and easy! Love the dining set and would definitely go back!

The mentor Ashley store it's always a pleasant experience. The associates don't follow you around like lost puppy dogs, they're patient and kind, and give you enough time to look before they check in to see if there's anything you need. Any question I've asked about material, style, etc. was answered in a timely and efficient way. The little snacks and bottles of water are a nice plus 😊 thank you Josh, I'll see you soon!

Nice furniture, good sales yesterday...helpful employees

Dion has been amazing to work with. Always so helpful and goes above and beyond to find what we are looking for.

Good price, and great, knowledgeable, accommodating staff. Stacey and Sarah put in a great team effort.

Great experience .. sales rep was very helpful and not pushy

Great store with a variety of options! No pressure and they price match. We love our couches! Thanks Josh!

No pressure best deal no problem.

Worked with Mike at the Mentor location for new living room furniture and was very pleased! Professional and lots to choose from. Great customer service!

It was my first time shopping there. The store is very nice and organized. Joshua provided excellent customer service and all other associates were very friendly. I will definitely shop there again for future purchases

Staff was very friendly and knowledgeable. Stacy helped me find exactly what I needed and gave great advice!

Josh’s was great in helping me with the furniture I bought very professionally and friendly

Sarah was incredible! Going to fill 3200 sqft of house with her help. Fantastic service!!!

Sarah was amazing during our process of buying a new sectional. She was patient, knowledgeable, and never pressured us. We ended up buying a different (better fitting) ottoman based on her suggestions. Great experience, we will be back in the future! 10/10!

Josh was excellent! Efficient and friendly and a delight to speak to. Good job Josh!

Was assisted by Tami, super helpful and not pushy. Love the selection and the delivery team was excellent!

Good selection and prices at store. Allison provides great service.

Stacy was so helpful, professional and very knowledgeable about the furniture I was looking for, I am so pleased and happy for her service .

Allison helped us pick out our new couch and was wonderful! We told her what we were looking for, she showed us our options and gave us some time to discuss on our own before coming back to check in. She wasn’t a pushy sales person, she was very personable and made our couch buying experience easy and enjoyable!

Good prices excellent service

Excellent service! Very patient, kind, relatable, and provided great value!

My wife and I shopped at stores all over North/East Ohio and even Akron and settled with Ashley Furniture because of the quality and options to choose from. Our sales person was knowledgeable and easy to work with, and the experience was as cool as the other side of the pillow. We look forward to purchasing more furniture from Ashley in the future

I am more than pleased with both the store and my sales person josh. he answered questions l had not thought to ask!

Stacy was very helpful in choosing the chair that I wanted. She explained everything I needed to know. She was very knowledgeable.

Tami was amazing to work with!

Stacy greeted me immediately. She took the time to understand what I was looking for and showed me all the possibilities. It was a perfect experience.

Allison was such a sweet person. Her fun personality made our buying experience really great. She offered great advice for my fiancé and I as we bought ourselves our first kitchen table together. We appreciated her honesty as well. She gave us the perfect amount of space to make our buying decision with no additional pressure. We’re so excited to pick up our beautiful kitchen table soon! :-)

Tami was very helpful with our purchase today. Will definitely return to Ashley Furniture again!

Allison was so very Pleasant to work with and answered all our question we had while choosing our table and bar stools . Thank-you Allison 😊

My husband and l had a great experience at Ashley. Stacy Horn was right there to greet us. Not pushy at all. Very helpful and patient with our sectional choice. Called today and placed the order!!

Tami and Allison did a great job walking me through everything I needed to know about the living room set and dining room table I wanted. She was able to help me pick out just the right items. The delivery was on time and very fast installation. I couldn't recommend this place more.

Tami was so helpful when I visited the store. She also answered all my questions when I texted her later that day. She made the shopping experience relaxing and fun.

Dion is the best!!! He was very knowledgeable and kind to my husband and I and we went home with what we were looking for!

We were greeted as soon as we walked in the door. The sales lady Sarah was nice and listen to what we wanted .

It was a very quick easy process with very little pressure.

Claire was very polite and not pushy. She gave us a fair price..Thank you !

Josh Chambers was very professional and helped me get the recliner that I wanted! Would highly recommend Ashley Furniture!

In and out quick. Salesperson found what we were looking for online and made arrangements to get it delivered to us.

My sales person, Josh, couldn't have been more friendly and helpful!! This is my second purchase in less than 6 months, it's been a great experience each time!

My wife and I were looking for furniture and we found some really great deals. Dion was very professional and helpful with assisting us. I would recommend going there for your furniture needs.

I recently visited Ashley furniture in Mentor looking for a living room chair. The first thing that caught My eye was how bright and attractively the store was arranged. Great attention was given to placement of furniture, groups, and color coordination. It was very pleasing. Secondly, we were greeted by one of the sales staff, Tammy. I told her, what I was looking for and, as usual, she offered to show me what was available in the store. I know this is common practice and I for one actually appreciate it, but Tammy took it to the next level In my opinion because she was very warm and friendly and knowledgeable. Her help made a big difference. And let me just say, that I learned that she had only been working at the store for a few days.. Yet, she knew that store and its layout as if she were a veteran. My daughter was with me on the shopping expedition And we both agree that it was a very positive experience and we would happily shop at Ashley again and would love to work with Tammy again as well.

Dion was great ! Explained everything and answered all questions!

Stacey Horn was very helpful and very pleasant! She really helped me on making my decision on my sectional and also coming back closer to Labor Day weekend because she sold me on a great mattress also!!! Thank you again Stacey for all of your help! 😊

Wonderful service and good prices

I went to look for a dresser and ended up buying an area rug. They did not have the dress I was looking for, but I saw their area on sale for $20 and they were huge rugs 8‘ x 11‘. The girl that helped me at this Mentor store couldn’t have been sweeter, but both the girls that I came in contact with her very nice. They help me fit it in my car by folding it up and taping it for me. The last time I was there, I went for a table and ended up leaving with a blanket. They have great clearance deals so even if you don’t find what you’re looking for you’re bound to find something.. All in all great store will be stopping back often to check on the clearance sales

Dion was great! No pressure, answered our questions, and had a great personality!

Sales Manager was awesome. He worked hard to give us the best price he could. I highly recommend them.

Allison helped us pick out our dream couch and was so much fun to work with!! Loved her and will definitely work with her more in the future

When we arrived, we were immediately greeted by the kind and helpful Clare. She checked in with us throughout our perusing of the store, but was by no means pushy. She helped us find the couch that was right for us and our budget, and we were also able to discuss cats, which was wonderful. I have already recommended Ashley Furniture in Mentor to my coworkers, and told them how awesome Clare was. We're looking forward to the delivery of our couch!

Got a great couch, chair and ottoman. Stacy was our sales rep and she was great. Was a great experience; quick and efficient.

They have great pillows at great prices and the staff is very helpful.

We stopped into Ashley and were greeted by Allison. She was very friendly and helpful. After telling her what we were looking for she proceeded to show us various items. She was knowledgeable about the pieces and not pushy for a sale. We did purchase a sofa and will definitely keep Ashley at the top of our list when shopping in the future.

Allison at the Ashley Store in Mentor was a huge help in picking out our new sofa. She was very professional and knowledgeable about all of the pieces we looked at. Can't wait to get our new sofa!

Dion at Ashley Furniture was so helpful and easy to work with! He answered all of my questions and took the time to show me everything that I was considering. I will be returning to Ashley Furniture next time I need a new furniture piece.

Allison helped me pick out the best living room set. She went above and beyond to satisfy my shopping needs. Even when we ran into obstacles, she found a way to make things work.

Very friendly and helpful

Allison was a great sales rep, she made the experience very pleasant. Very helpful & informative.

I met Allison and another woman who both were so pleasant and helpful. They both went out their way to assist me. I have never shopped at Ashley Furnature so now you have me for a lifetime. Thank you, Sally Charney

We bought three different sets of living room furniture for our new home at Ashley Furniture Store. Allison Tintera was our sales girl. She was fabulous. I must say, she was the best sales person we have ever had. She was super friendly, helpful, and very knowledgeable on the furniture in there store. There’s prices were great and the items we bought were of great quality. Definitely will go back to buy all our other things. Thank you Allison

We were looking for a new recliner for our tv room. We had a very helpful sales person that had all the answers for us. We found exactly what we were looking for.

Fast and efficient. Great communication

Fantastic customer service! When answers weren't known, the newer consultant reached out for the answers. Very knowledgeable staff and great team work!

Wonder shopping experience and easy purchase! Thanks Allison!

Stacy was wonderful!!! Thank you so much!

My wife and I had a great experience with Ashley. Knowledgeably attentive and personable.

Very knowledgeable, professional, friendly and quick.

Had a great experience at Ashley Furniture in Mentor today. I received exemplary assistance from Claire the sales person who was very helpful pleasant and friendly!

First let me say that sales associate Allison deserves 10 stars. She is helpful and knowledgeable. She even drove to our house to deliver an item that the delivery team forgot. The only reason for 4 stars instead of 5 is because our item took longer to arrive than what was first stated. But I understand this is a common issue for all furniture stores. Don’t hesitate to use Ashley Furniture they offer good prices and have great options and make sure you ask for Allison! She’s the “BEST”

I came with my wife to get some furniture and the service was top notch. We will definitely be going back for more items in the future.

Great experience. Thank you Joshua.

We had great service. Everyone was friendly and knowledgeable. Also very helpful. They helped me find exactly what I was looking for without any pressure. They also price matched what I found!! Will shop there again!!

Very pleasant experience. Josh was extremely helpful. We had size concerns with fitting the furniture into our Park Model, but Josh spent the time with us to find the perfect match.

This was my first time in an Ashley Furniture Store and also the last. A gentlemen named Dion helped me and essentially sold me furniture under the false pretense I was getting a good deal. The furniture in the store was marked up the day I bought it compared to online stores which made it seem like when he gave me the discounts I was getting some stellar deal. Reality was, I was paying the normal price for the furniture. He also encouraged me to finance the furniture which I didn’t need to do, but agreed it didn’t sound like a bad idea. Turns out they don’t use a credit union when you finance you are opening a credit card. A credit card was NEVER mentioned in this conversation. As a younger female without prior knowledge of furniture shopping, I was definitely taken advantage of and manipulated. I called the store and talked to a manager. No one ever called me back after they said they would. Needless to say, I’m never ever buying furniture with them again and will continue to discourage others. At least from this specific location.

Joshua Chambers was very friendly. Joshua guided us to what we were looking for and was very informative on the product we purchased.

I had a very rewarding experience at Ashley's and I would definitely recommend Ashley's to others for their furniture needs.

Josh was friendly patient and knowledgeable..

I would recommend Ashley Store in Mentor to everyone. Josh was amazing and friendly from the time we walked in. So helpful and took the time to make sure I loved what I was buying. Everyone there was extremely helpful and nice!

Dion did a fabulous job assisting me in finding a great bed set and mattress along with a kitchen table. He was also able to give me a fair purchase price.

Alison T. was incredibly knowledgeable, warm, and found us exactly what we were looking for. She gave us a phenomenal deal as well. Will definitely be back, and will work with her again,

Josh was amazing and so helpful. He took time to help me pick out an mattress. Only negative is the AC was not working well so it was very warm.

I appreciated the knowledge and professionalism i recieved from the moment I walked in. Josh was responsive, listened carefully to what I wanted and delivered. He was also approachable and helpful. Couldn't have been a better experience.

We walked in to just look around and get ideas and walked out purchasing a sofa and loveseat. Couldn't pass up the deal. Stacy was awesome to work with. Super energetic and fun.

Josh was amazing from the start! As we entered the store he was immediately helpful and welcoming. As we found our favorites he was looking up competitor pricing (without our asking) and matching where he could - but Ashley’s prices were hard to beat during their VIP sale. It was like Black Friday in May. Every step of the way, Josh made this whole experience absolutely fantastic. Never pushy but always accessible when needed. I truly cannot say enough good things about him, our experience, the amazing sale and quality of furniture. Highly recommend!

Allison was great! She took care us and she wasn't pushy.

Professional. Listened well. Helpful. Enjoyable experience.

Dion was spectacular to work with. He is knowledgeable and very patient. This was my first time buying furniture. Dion was helpful and I didn't feel pressured to buy anything. He addressed any concerns I had and was very forthcoming with any information I requested. After my purchase, Dion scheduled the delivery and explained the paperwork to me thoroughly. Very good guy to do business with. I will be back to make more purchases and look forward to working Dion again!

Allison was amazing. Very knowledgeable and helped me get a great deal on everything I needed. Will definitely be back soon.

Great store with knowledgeable staff! They helped me find exactly what I was looking for!

Stopped in Ashley to look for a single dinning chair. I had spent a lot if time searching on line but couldn't find exactly what I wanted. ( i had some very specific ideas.) Stacy was a great listener because she found me exactly what I was looking for. Best of all she was able to sell me one chair at a great price. This is the third time I have purchased from Ashley.....great place to shop.

Easy, comfortable shopping experience. Could not have asked for a better salesperson. Patient, helpful thru our craziness in buying. Looking forward to delivery in a couple weeks.

Walked into the Mentor store and immediately met Stacy. She was very personable, professional, knowledgeable, and she guided my search with skilled patience and consideration for my budget. She was outstanding!!!! I would hire her in a minute if I wasn’t retired.

Dion was wonderful! He was incredibly helpful, friendly, and gave me great details about the various pieces of furniture that I was looking for. He is very knowledgeable and does not pressure the customer. I would definitely seek Dion out again and have purchased Ashley Furniture many times in the past.

Great experience and service with Allison Tintera

Stacy was awesome what a great experience buying furniture.

First purchase from Ashley was two years ago and we paid extra for the extended warranty. Am I ever glad! One of the cushions was recently cut and I filed a claim and was surprised when they called to let me know that they are replacing the whole unit. We love the couch and their service has been super. When we buy our next furniture we’ll start at Ashley.

Dion was very helpful and knowledgeable when asking him questions. Great people and great prices!

Dion at the Mentor store was excellent to work with, he is personable, helpful without being pushy, and knowledgeable. Highly recommend!

We loved our experience at Ashley Furniture store in Mentor! As we walked in and continued around the store we were greeted with smiles and helpful employees! We fell love with a sectional and the store employee were great with helping us make it ours. Allison was absolutely wonderful in helping us with everything! Will definitely be going back and asking for Allison!

Josh was very helpful and well versed on merchandise!

Great product and clean store. Salespeople weren't pushy and overbearing!

allison and dion were excellant!

Rude and PRESSURE

Allison was very pleasant and helpful in finding exactly what I was looking for. I will definitely recommend her to anyone interested in buying furniture. Sue T.

It was a wonderful experience! We originally dealt with the general manager and then passed over to Stacy. Both were so friendly, patient and helpful.

Had another fantastic shopping experience at Ashley. Customer service always excellent, quality can't be beat. Will continue to give my business to Ashley.

Matched priced

Great expect the Mentor Ashley store.

We described what we were looking for and Dion lead us right there. He was thoughtful and personable as he listened to our requests. We chose a love seat that we believe will bring us closer together ❤️

Great customer service, the entire staff made me feel important and inviting. I highly recommend this location. And Dion was the best!

Dion was very knowledgeable and helpful, a very good experience.

My experience was easy and awesome! Dion is so nice and helpful made the whole process easier then I expected.

We worked with Josh and had a fantastic experience. He wasn’t high pressure like other furniture salespeople had been and he gave us great information all the way through our visit. We are excited to get our furniture! Thank you!

Great customer service! :-)

I had a great experience, I was looking for barstools lol. Ella and Allison took wonderful care of me. Very professional and we had some good laughs. I will be buying a new kitchen set with them as well.

Everyone was very courteous very knowledgeable about the product. The atmosphere was really great. Definitely will come and shop again to mentor location.

Working with Lillian was a delight. She listened to what I was looking for, took me to loveseats that matched my needs, and I selected the one that perfectly meets my needs. I was in and out in under a half hour. A perfect shopping experience.

I worked with Allison at Ashley furniture and she was really wonderful and helpful in my search for a new couch.

Great phone sale! Easy to work with and coordinated everything nicely!

Dion is the best! He helped us pick out the perfect bed! Highly recommend Dion!

The fella that assisted us was very helpful.

Great help and options

The service was absolutely fantastic! It’s been my experience that service has been lacking in recent years, but Josh Chambers was accommodating. He knew his product line, but was never pushing for a sale. Prices were very competitive, as was quality I will go back again.

I had a wonderful experience picking up my bedroom dressers with Lillian great sales rep.

Lillian was wonderful at helping us find bedroom dressers! She was informative, helpful, and gave us space to look around. She made our experience seamless, and we ended up getting more than we expected!

Dion was very knowledgeable, listened to our concerns and worked with us to get the items when we wanted and at a great price!

Allison was great helping us pick out our furniture. The experiences easy during the credit on the flat screen. Made it very easy. My second time shopping here and getting everything I need in one purchase.

Our experience at Ashley furniture was great. We had excellent service and were treated very well. I appreciate the time Dion spent with us. Thank you, Karyn

Josh was absolutely amazing. He was very knowledgeable and helpful with picking out our sectional, dining room table and end tables. The selection at Ashley was very extensive. I would highly recommend this location for furniture needs.

Salesman was very nice and helpful. I love my ottoman! Perfect color match.

Allison was a great. She was very helpful and knowledgeable about the products and answered all my questions

Nice selection of furniture. Joshua was very knowledgeable and able to answer all my questions. Check out process was quick. Overall very good experience.

Dion was extremely helpful, knowledge and did everything he could to get us the right product at the right price.

Shay was very friendly, gave us time to look on our own without pressure. I would definitely work with her in the future.

In-store experience was good. The resulting sale and delivery of our tempurpedic beds and adjustable stands was terrible. We were promised a couple complimentary items with our purchase. When we reviewed the invoice and final cost in store, we noticed we were charged full price for those items. Upon our inquiry as to why we were charged fully, we were promised free white glove delivery instead, which included taking away our old mattress and box spring, a $599 value. After putting 30% down and leaving the store, we later discovered that Tempurpedic was offering discounts the store did not offer along with free white glove delivery. The store did eventually honor the Tempurpedic discounts but why did we have to discover these discounts on our own? The delivery of the beds was another let down. The adjustable stands did not clear our existing king bed footboard. I had to adjust the rails so the beds would actually work. We were told in-store the twin xl beds would work within our existing king bed framing. Obviously the installers did not test operation of the beds before leaving, nor provide us the opportunity to test them. In addition they refused to take our old mattress and box springs, sticking us with trying to get rid of them. We’re still waiting for the store to tell us why they didn’t take the mattress and box springs. Not holding my breath we’ll hear from them. In conclusion, based on our experience, you’re best to shop elsewhere!

Joshua does real good; knowledgeable and efficient and friendly. Only good. Thanks.

Josh was excellent at showing us what we wanted to purchase. Very patient and sweet. Helped us through the whole process. That’s why we shop at Ashley’s. Thank you Josh Chambers.

Excellent service

Charne is great!

Stacy was great. Knew her inventory. Was able to lead us where we needed, making sure we got exactly what we needed. Good quality furniture with great style. Thank you Stacy.

The salesman was very knowledgeable friendly

Great Service and Quality Furniture with great Pricing

My family and I purchased a great piece of furniture from the Mentor location. Josh was our guy and he definitely deserves a shout out. Josh was very professional, patient, and willing to work within our budget. We felt no pressure at all walking through those doors compared to the other furniture stores around. We will definitely be coming back for Josh with our next purchase.

Dion was very helpful and accommodating. I love shopping at the Mentor location. Great selection on the floor and it's quality furniture!

Great customer service! Great prices!

Stacy was amazing! We are so excited with our purchase ⭐️✨

Stacy was great she helped us with everything and we left very satisfied

It was great and stacy Horn was excellent she made my experience so much easier.

Ashley was very friendly. She was knowledgeable and extremely helpful. Thank you for the great service

Love working wit Chay she was so nice to us will be back to get more stuff from Chay thanks Chay for your help

Went shopping for a couch and a mattress. The couch was priced more than $1000 over the competitor across the street. Luckily, there was a price match with no incentive to choose the retailer. When trying to bundle and buy a mattress, we could not meet on a price point, which was only $100 away. Two days later, I received a text message saying that I could get the bundle for roughly $200 less than originally quoted. But, after carefully reviewing what the sales person texted, he would’ve downgraded me on the mattress from a purple premier plus to a Purple premier to one that was $600 less. so I would’ve received a lesser quality mattress and would’ve had to pay an extra $400 . … I also advised for the manager to call me if he wanted to do anything but he only texted . Also have a screen shot of the sales person saying the mattress cover, sheet set and delivery would be free, now being told that isn’t true .

I had a great shopping experience at Ashley Store. Sales Associate Shay was informative, knowledgeable and professional.

We worked with Dion in trying to pick out a new work desk. Dion allowed us the space to see if there was something we liked versus being “in our faces” trying to force a sale. Once we had picked out what we liked he made the purchase and set up of delivery absolutely seamless! It was an overall great experience and we can’t wait to go back and purchase more furniture from him!

Ashley is a very nice, young lady. She made my husband and I feel very good with our purchase. Sending her hugs!

Dion was so friendly and helpful. Would definitely recommend if you need furniture for any room in your house. Super clean and well put together store.

Allison was amazing! She helped us pick out the best bedroom set and did it all with a smile. Highly recommend!

Great customer service & prices

Great service! Allison was wonderful!

Our sales guy Dion was very friendly and informative. He was patient with our decision making and very helpful. I would definitely refer his services to others. It was a wonderful experience and I love my new chair and a half!

The salesman was so knowledgeable and kind. It was a pleasure shopping for furniture for the first time!

Dion was Very pleasant and curteous!

I really can't say much about my visit as my wife had been in looking at tables and wanted me to see one she liked in person. From what I experienced, it looks like a decent furniture store. I wasn't in long enough to have any interaction with a salesperson. I'll go back when she makes up her mind.

Found what we liked in sectional and Ella was very knowledgeable in describing the product would recommend other people to shop there

Very friendly and accommodating, easy to deal with. Great value.

Josh was excellent knowledgeable able the mattress I purchased, great experience

Gabriella was beyond great! My wife and i went with two young kids who touched and got into anything in front of them! Didn't bother her one bit and stayed focused on our questions as one of us chased the kids around. At the end there was a small question about the pricing. Her and the manager didn't even fight us. They honored it without discussion! Ashley furniture in Mentor is top notch and so was Gabriella! Ask for her at the Mentor store!

Allison was amazing, she was very helpful and listen to our needs into finding a coach.

Allison in Mentor was amazing! She was quick, very helpful, and super nice. I’m so excited to get the new pieces for my house! Thank you and will definitely be back.

Josh, very knowledgeable and helpful on my mattress purchase, and purchasing some more pillows, I would recommend Josh, and Ashley furniture.

The store is ok. But, I’m going to warn you.. don’t buy from here. It's a night mare! I purchased a dining room set. I’ve had them replace it 4 times now and it still isn’t right. They want me to keep something that isn’t right and I’m not going to just give in. Wobbly chairs and scratched up tables with gaps in them just isn’t right. They refuse to give me my money back. Just not right!!

We love Ashley furniture and Staci. Won’t shop anywhere else for furniture

I can’t say enough about what a wonderful aesthetics clinic Pura Vida is! So grateful to have found a one-stop shop for so many high-demand offerings to make you feel beautiful! The girls are absolutely a pleasure and are beyond skilled!! A must check out!! 🌟🌟🌟

Pleasant experience! They priced match for us and everything went smoothly.

Allison provided nothing less than red carpet service. She knew exactly what I wanted after I described it to her and she has arranged all of my furniture pieces to be delivered in 4 business days! The quality of the furniture is amazing and the service Allison provided was top of the line. If you someone you can trust and have an amazing shopping experience with go see Allison.

Very kind and patient. Took the time to understand my needs and work with me for the best solution. Extremely knowledgeable. Highly recommend.

Polite, knowledgeable very easy.

Allison is great. Very helpful. Nice looking store.

Our sales person was so nice, funny and very knowledgeable. I went in just looking and she was not pushy. I would definitely go back.

Alison did an exceptional job of showing us the furniture pieces we were interested in. She was knowledgeable about the product line and very instrumental in helping us come to a conclusion without being overly aggressive in the sales tactics.

Excellent customer service

Our sales rep was very Knowledgeable as well as kind. We were greeted when we walked in. And was given exceptional service.

I recently purchased a table and chairs from Dion at Ashley Store and it was a great experience.. We didn’t feel pressured we walked around the store until we found the perfect table and when we had a question Dion was very helpful , The next furniture piece we get will be from Dion at Ashley Store . Thank you

Best experience in furniture shopping Josh was great.

Dion helped us with our furniture and mattress and took the time we needed to work with us that made a normally dreadful time be a complete dream!

I purchased a beautiful queen sofa sleeper and a couple throw pillows. I worked with Stacy who was wonderful, friendly and funny. I will definitely be back for future purchases. Thank you Stacy!

Sales person was very helpful.

We had a great experience couch shopping with Dion at Ashley. He was no pressure sales and offered us a good deal we couldn’t pass up. Would highly recommend asking for him. He will help you find what you’re looking for and answer any of your questions.

I've been looking for bedroom furniture for awhile. Once I walked in the door I was welcome . The saleswoman Chay in mentor Ashley furniture she is amazing. Besides helping me out she went the extra mile. I most definitely have found a store with people who care. ( not alot of that these days) I no longer will be going anywhere beside this store for furnishing my entire home. This was an amazing experience an she was so good with me I had ZERO STRESS.

Excellent customer service and were incredibly kind with our children who had to be brought along that day. Can’t say enough good!! Thank you Gabriella!

Service was great

This was our third furniture store for the day. It should have been our first. The sales associate, Allison, walked around with my wife with pillows and they were able to basically put a whole room together with chairs and couches (except they are called sofas at Ashley). We even purchased an accent chair. Fellas..it’s a thing. We left more than happy. Great value, great (and professional) sales associates. Will be back for the next accent chair!

Everyone in the store was very kind and we’re very patient with us

Stacy was amazing with us. And very patient. She answered all our questions made suggestions. Helped show how different chairs will look with the table we bought. (We chaned 2 of the chairs). Shes amazing. Thank you Stacy

As someone who is for the first time setting up his own living space I walked into Ashley unsure of what I could get and what other hoops I may have to jump through. Staff was very courteous and understanding of my needs and helping me in the right direction, financing was pretty easy and got everything settled rather quickly...will definitely go back for more furniture needs in the future

Kira did a fantastic job answering all of questions! She made mattress shopping easy!

Very friendly knowledgeable sales staff. Quin was great.

Wonderful experience with Danielle at Ashley furniture! She was incredibly helpful and professional. Thank you and keep up the great work!

Josh was extremely helpful and what we look for in a sales person. Showed us what we were looking for. Explained everything, and let us decide what we wanted.

Great service very helpful but not pushy

I worked closely with Stacy to find mattress options that suited my needs. Very good experience.

The salesman was very knowledgeable and gave me a few options for what I was looking for. He was very personable and accommodating with the price range I was looking to spend. Will definitely shop there again when I need furniture

After looking for a week at different furniture stores we decided to try Ashley furniture. Our salesman Josh was extremely helpful and pleasant to work with. The price was every reasonable and looking forward to our delivery. Give Ashley a try, we are glad we did.

Fast easy, very friendly.nice furniture.

At the moment not happy with the service I am getting.

The Staff at Ashley Mentor Store, were truly amazing. Everyone was friendly, informative and courteous. Thanks Ashley for making my purchasing experience wonderful.

Stacy was very personable. My wife and I actually had fun shopping with her.

Very low key but knowledgable sales rep. Josh did a great job and we highly reccomend him.

Amazing place amazing people!

We were there in support of our adult children purchasing their first set of furniture, and walked out with furniture ourselves. We couldnt pass up the amazing deals they had. Allison was extremely professional and helpful. We couldnt have asked for a better sales woman to help us. We are extremely grateful and look forward to our January 17th delivery. We would recommend Mentor Ashley Furniture to any of our friends and family.

Jacob was very helpful and not pushy, but worked with us to give us helpful knowledge on the furniture and feel heard to find the perfect living room and bonus room set.

Very polite and helpful 👌🏽

Jacob was extremely helpful and welcoming.

The sales representative was excellent. Very friendly too.

Love the selection in this store. It’s a good mix of design styles and I found the perfect accent chair for my new airbnb bedroom! My consultant, Allison, was super nice and made my browsing experience great!

Stopped in and met with Josh. Low pressure and very knowledgeable. Wouldn’t hesitate going back.

Recently purchased a new sofa and two chairs for our living room. The store had a very good selection on the floor. Our sales person, Stacy, was outstanding. She gave us plenty of time to look around and didn't hover over us. She was very knowledgeable and answered all of questions. After talking to us, she showed us several pieces that we ended up purchasing. Loved the fact that she actually listened to us and that there were no high pressure sales tactics. Will definitely go back when we are ready for more furniture.

Sales person was very nice

Great service today. Popped in and gladly we weren’t bothered by sales people. We were approached my a nice guy offering to help if we needed. We looked and found right what we wanted! He placed our order easy peasy and we were all complete in less than 30 minutes!! No better way to shop.

I came in to by twin beds for my kids. Excellent service, excellent efficiency and a decent price.

Brett did a great job helping me find a pillow for my husband! Hopefully he likes it lol.

Just bought an entire living room set. I buy from Ashley a lot. One of the main reasons is the people that work there. Everyone is alway friendly. This time we did business with Josh Chambers. It was by far the best experience we have had yet at Ashley. He worked with us to find exactly what we wanted. He was great about actively searching online to make sure we got the best price possible. If you shop at Ashley say hi to Josh. You will be happy you did. I am not a paid spokesman for Josh either. Lol.

Purchasing process was quick and easy, very prompt, friendly, and attentative salesperson. Excellent customer service!

Very friendly staff. The store has a great selection and great prices!

Danielle was amazing super knowledgeable and very easy to talk too super easy with great financing options

Stacy was very knowledgeable and helpful.

Stacy and Bill were amazing ! Thank you so much for helping us get our new sofa! 🫶🏽🩷

I had the greatest salesperson help me today. He was very kind and courteous. I feel a weight is lifted off of me because of his help. If you ever come into this store make sure to ask for Jacob Braun.

Bill was fantastic! Answered my questions and found exactly what I wanted

Knowledgeable, polite, professional

Stacy, was amazing!!! She was knowledgeable and gave us great options for what we came in looking for. She was extremely friendly and not like your typical sales person. She respected we needed a day to think about such a big purchase and did not pressure us at all. Highly recommend Stacy at Ashely Furniture in mentor.

Easy shopping, friendly knowledgeable staff. Used the on-line pricing, rather than the 'showroom sticker' price, resulting in significant savings.

Walked in, immediately met Stacy Horn and let her know what we were looking for. With no delay, she showed me many couches/sectionals that fit our needs. Landed on one and she was patient while I had to FaceTime my wife for approval and call the bank to increase our availability for the purchase. Great experience. Efficient.

Excellent Service. She went above and beyond to help me find a couch and an ottoman that matched. Very knowledgeable, friendly and patient.

Danielle was an absolute delight to work with, she made the purchasing process seamless.

Joshua Chambers greeted us upon entry. He was a very knowledgeable and friendly salesman. He spent considerable time with us as we essentially checked out the entire store. If he didn't know the answer off hand, he found it. Highly recommend Ashley Furniture in Mentor and Joshua Chambers to take care of you if you are looking for an easy, pressure free experience purchasing furniture!

Stacy was very helpful, came in not knowing what we’d qualify for and left happy knowing we will finally have a nice furniture set delivered in two weeks. Thank you guys!! Thank you Kira for recommending us to stop in. You guys rock! Thank you all!!

Great customer service!

Personalized attention, low pressure, good prices!

Stupendous service from the whole crew Stacy, Josh, Tami and Dion are the bees knees couldn’t have had a better experience :)

Danielle is the best sales rep., please ask for her. Exceptional quality and professional service. I love the fact that they price match to ensure your satisfaction.

Great place for any decorating!

Josh was very helpful and easy to work with via text and phone and in person.

Josh Chambers was engaging, knowledgeable, and helpful. I will return to see him again he made the process so quick and easy.

Allison was a pleasure to work with. We didn’t feel pressured at all and the whole experience was positive. Bill was also very helpful and responsive. We definitely will come back to this store!

We knew what we wanted and she steered us right to iit and closed the sale quickly. She was a nice person and we liked her right away👍

Stacy at the Ashley store in Mentor was very knowledgeable about mattresses and adjustable bases and did an excellent job helping us make the correct selection

Allison made the experience unforgettable. Very knowledgeable and was able to answer all questions. Found exactly what I was looking for.

Jacob was friendly and listened to my ideas. He showed me several pieces that he thought I might be interested in. He gave me time to think. He was very thorough at checkout. Thank you for a wonderful experience.

Great experience!! Sales person is awesome!

Great!!

Excellent experience using our "PIECE OF MIND CERTIFICATES" Allison was very helpful and fun finding us exactly what we were looking for!!! Many thanks 😊

I was greeted as soon as I entered the store, and offered assistance. The sales person was extremely nice and friendly. I knew exactly what I wanted, and she didn't try to upsell me anything. I was in/out in less than 35 minutes.

Danielle was great! She was attentive, has a great personality and went above and beyond to help me get the item out to my truck. She has excellent customer service skills and I should know because I used to teach them. Yes, I would return and yes I would recommend your store.

Jacob was extremely helpful in finding just the right pieces I needed. It was late in the day. I was very tired but he made it easy for me to complete the final task of the day. Thank you. Janice Robinson

Excellent service exactly my wishes and desires!! Thank you !!!

Stacy Horn was wonderful to work with. She was very helpful while also allowing us to browse on our own. Ask for her if you're shopping at the Mentor store.

Danielle is so nice. And another girl hey even remembered me when I came back hours later.

I had a Awesome ! experience Chay was my sales person she was very knowledgeable about the Furniture. She was so friendly ! , She made sure I got the right Furniture for my family and stayed within my budget. my experience at Ashely of Mentor was very enjoyable I will be referring all my friends !

Excellent friendly service and great value for a well made loveseat

From the moment I walked through the doors they were engaging friendly and just wonderful people to work with my person of contact was Stacy she was busy at the door with another customer I realized that and said well let me walk around the showroom was so large let her finish that she came to me immediately after she was finished and said well I'm just here to follow up and it was pleasant from that point on I did a test for a mattress to find the perfect one for me the other places I went to sit down you try a few out and by the time you finish doing that you forget everything and all of the mattresses that you laid on and you're confused and really don't know what the choice should be she helped me with that she showed me the bed that I had wanted that I saw online it was actually in the store I was so pleased and happy it was wonderful I got sheets and pillows with no pressure from her I just inquired and she was like oh certainly if you're interested and I ended up getting a little love seat that I was considering but at the time I didn't have room for it I'm in the process of moving and it happened to be on sale by $1,200 less and she helped me get that and told me I could keep it there for about 4 months or whatever and it was just pleasant pleasant pleasant pleasant I could not have asked for more I wish all businesses would treat their customers this way it wouldn't make spending so much money so difficult and regretful thank you Ashley Furniture store and thank you Stacy you are wonderful

Came here for a dining room set and was very pleased with the whole experience from finding what I wanted to ordering.

I love this store. All the employees are very helpful. Ask for Danielle. She is awesome!!!

Excellent customer service we haven't had some one take care us like this in years. We were greeted and taken care of with the upmost respect as soon as we walk in the door, I really appreciate all the help and great service that was provided. We will definitely purchase here again and send recommendations as well.

My husband and I came in, looking for a new Purple mattress. She showed us our options within that brand and did a great job explaining the technology of the material. She also suggested another brand and let me try out some of the pillows available through Ashley. She was very patient with me as I was super indecisive and kept going back and forth between 2 of the Purple options. The check out process was quick and she explained the delivery process and set up. We will definitely be back.

Chay introduced herself with a big smile on her face! She made us feel comfortable and truly listened too throughout both of our experiences, while shopping at Ashley, Mentor. At our second visit Chay stayed well past her leaving time to help us figure out and complete our purchase. Chay is a definite asset to the Ashley, Mentor team, an individual that goes above and beyond making sure that the customer is truly satisfied!!!

My associate was professional and efficient. Great experience.

Jacob was absolutely fantastic to work with and I appreciate his stellar customer service immensely!

My experience with Ashley Furniture was incredible. I called the store & shared what my problem was. They put me through & Jessica answered. She asked me how can I help you. I told her my motors on my recliner doesn't work. She said, let me look into it. Came back on phone & said because you were such a good customer with Ashley's we r going to order your motors for free. I couldn't believe it! I thanked her so very much. I made the right choice when I went with, Ashley's!

I love Danielle! I looked at other stores after initially visiting and I was so turned off by their approach, I went right back to Danielle and bought what I needed from her. She is super personable. I’m in sales, she is not salesy at all. She is very down to earth and will find you the best deal. Danielle is the reason I bought from Ashley. Oh, and the great sets I found there too!

The people in this store are very friendly and helpful. They found the best price on the furniture I had been looking at for several weeks online. They helped us through the financing process. We left happy.

Great service and low pressure, Charnae was very helpful.

Stacy greeted my wife and I at the door, introduced herself and let us walk around the store with no pressure. With her help we were able to find the perfect furniture for our dining room. We were treated fairly and professionally and would highly recommend Stacy for your next furniture purchase at Ashley in Mentor.

We recently bought furniture from Ashley in Mentor, Ohio. The managers and associates couldn’t be more helpful and considerate of my busy schedule! Can’t wait to get our new furniture. Thank you so much!

I LOVE Ashley Store.... Great product and great Customer Service. Stacey the sales associate today was awesome...

Amazing experience! Stacy was kind, professional and patient! I loved how she guided me through this stressful process that made it feel simple. Bravo!

Chay was super helpful and personable throughout our entire shopping experience! We highly recommend her to others.

The employees are helpful and they have really good financing options. Don't forget Ashley price matches I got about $1700 taking off my sectional.

Danielle greeted me when I entered and answered my questions. Then she gave me time to shop, checked if I had questions. Then she completed my order quickly.

Jacob was very helpful and knew what I wanted before I did!!

The customer service was wonderful, and the price for the quality was very good.

Very patient, informative, and helpful. Great experience!

Stacey was great to work with! Friendly, knowledgeable, and dedicated!

Matthew Adler was incredibly awesome with helping us to choose the right product. I wish every salesman would be as great as Matthew.

We were looking for new furniture, so we stopped in Ashley's to see what they had available. Matthew was the first person we saw walking in. Matthew was Awesome! I really appreciate a conscientious salesman. He gave us breathing room to look around without him breathing down our backs. Matthew was very attentive and answered our many questions. He was very knowledgeable about everything and a pleasure to work with. Thanks Matthew!!

Great customer service 👏

Shopping at the store was great. Wish I could have scheduled the delivery though. Being told a few days before when the delivery is coming is not great. I feel like you should have more control than that.

Kira was very patient and helpful as we searched for the right pieces for our home. Very satisfied with the service.

Kira was very informative and helpful in my decision. Love the selection and the layout of the store.

Kiara did an amazing job and took time to assist us with all our questions.

Jacob was great. He was very helpful!

Quick and easy checkout and they match the online prices

Danielle was excellent, very helpful, entertaining and made the purchase of a couch actually enjoyable!

Daniel was very nice and patient with me, I couldn't walk well, and let me take my time picking the recliner I felt best for me. Thank you Daniel and Ashley's. I hope I love it.

I loved my experience here! I have had furniture from Ashley in the past, but this was my first time buying for myself. Stacy was super helpful and gave us advice without making us feel pressured to buy. Our new couch and bed are fantastic!! I will definitely be getting all of my furniture here in the future

Jacob was awesome! He was very patient and knowledgeable! Picking furniture is very tedious at times and he helped me pick the perfect bedroom set and mattress for my room!!!

Stacey was very knowledgeable and friendly in helping my find the perfect dining set. I actually felt like I was buying from a friend. I will choose Ashley first the next time I am purchasing something.

Our salesman Wil was amazing. He was very knowledgeable and helpful. The whole staff was friendly towards us.

Found exactly what I was looking for was in and out and got a great deal. Jacob was great.

Stacy was so great to work with, she was knowledgeable and so sweet.

Chelsea was my Sales Rep. she’s a new member to Ashley’s Furniture. She was so very kind to stay after it was time for her to get off of work and and assist me with my purchase. Update: 10-5-23 Received my furniture (Lorenza Birch), so far I’m satisfied. My delivery was scheduled for 10-14-23 but came earlier on 10-4-23. Part of my order is delayed (standing floor mirror) it was broken. I don’t have a set date for delivery. Was told it would be sometime at the end of October. Thank You Ashley’s

Came in last minute scrambling to find random things and Chelsea was extremely helpful and knowledgeable and very patient!!

Stacy was extremely helpful when my wife and I went in to pick out our bedroom and living room set. We will definitely be back! Thanks again!

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I had a great experience at Ashley furniture of Mentor. Stacy was so helpful and accommodating. I know have a new kitchen table with seats and a bench! Thank you Stacy!

Great experience overall. The staff always try to accommodate and find the best solution.

Great service! Stacy was a huge help we couldn’t have done it without her! Very happy with our experience at Mentor location.

After going to several stores to test mattresses, my husband and I decided to go to Ashley's to try the Purple mattress. We found it to be the most comfortable. The salesperson who assisted us, Stacy, was great. She was very helpful and a pleasure to work with.

Stacy was terrific. Very pleasant and helpful. I would come back to her and highly recommend her.

Kira and Jacob were extremely helpful! Both were great to work with and very knowledgeable! 5 stars!!

It was a very nice experience and Kira was very professional the entire time.

Kira helped us get a great deal on our power love seat and couch with a warranty.

Maria did a great job 👍

Danielle was absolutely wonderful to work with. She was helpful, patient and knew where to direct us.

Stacy was fantastic, she was informative and patient as we made our couch selection. Glad we came!!!!

Stacy was fantastic! Very helpful and kind.

Jacob was super helpful and knowledgeable. Very easy to work with.

Danielle was so helpful when I was trying to find my furniture. She was very patient and kind. She even stayed over time to satisfy my needs. Thank you Danielle!

Ben helped us choose the right sofa and chair. He was able to zero in on our needs and showed us the perfect pieces within minutes of us walking into the store. The promised delivery date is reasonable at a fair price. The furniture looks like it is high quality and built to last.

Jacob Was absolutely marvelous taking care of us!

I was a pain in the butt. Stacey was great. Gotta ask for her.

Very friendly knowledgeable patient I would give her a 10 star plus if I could but 5 star plus when comeing in ask 4 danielle she won't steer u wrong

I had an amazing experience at this store with Jacob, he was so helpful through the whole process of buying a mattress and helped walk me through financing it, it was so easy. I will definitely be back to buy more items.

Stacy was the best! She helped us out, to find our mattress! Thank you so much! We will be back!!

Jacob did an amazing job at helping me find my new mattress!! He was extremely patient and showed me about 10 different options while I was trying to make my decision. He was really great at educating me about each mattress and was very knowledgeable. Will definitely come back and see him the next time I need new furniture; thanks Jacob!

Our sales associate Jacob was outstanding! Service, variety of choices, expected delivery are excellent

My purple mattress and pillows have Made me never want to leave my bed!!! Thanks Danielle, Jacob and Dasha for all your help!!! I’ll be back soon

Great furniture! They have so much in stock and a lot to choose from! The sales people were amazing! They helped me with selecting furniture for my new house. We purchased a bedroom set, couch, chair, end table, recliner, and kitchen table with chairs. They came in earlier than expected which was amazing! I would highly recommend shopping here for your next home accents!

They make shopping for a new mattress super easy and comfortable! The sales staff are super knowledgeable and helpful! I love my furniture and have received great discounts that I paired with long-term financing with no interest. I loved that they had so much is stock and don’t have to wait to enjoy my new house! Would definitely recommend.

It was great

Stacey, the Sales represensative...was the greatest..found me the perfect chair within 5 minutes .. wonderful personality, and I plan on purchasing again from her...wonderful person!!!

Had the easiest, best experience buying a bed from Dasha! Would absolutely recommend

Had a GREAT experience with Stacy!! Very accommodating and patient.

We had a very helpful and attentive associate, Jacob Braun, who was very helpful despite constantly changing our minds on what we wanted.

The best Ashley store by far! Great prices, & stupendous customer service & environment overall. Very attentive & efficient. Ask for Daisy & she’ll get you right. <33

We described what we wanted at the door and Daisy took us to the perfect kitchenette table. She was so great and really hooked us up with a reasonable price.

Purchased a couch and chair from Ashley. They even matched a competitors price. They did charge for delivery. Problem is my wife and I are physically challenged at the moment but they wouldn't at least move the old furniture out to the garage. We didn't ask them to haul it away just move it. Then the delivery drivers asked for a tip. I find that insulting. We will not be shopping at Ashley again.

Premium protection plan is the worst thing ever. They don't fix anything and look for every excuse, to not fix anything. Do not get it.

Brought a table and chairs. 2 of the four chairs wobbled. They came and 'fixed' them. But one chair was reassembled incorrectly. The cross bar broke. Then, they ordered the wrong repair parts. Refused to extend warranty. 5 months later, I am still waiting for it to be fixed.

All I Got To Say Is Run The Other Way Dont Shop Here Enough Said

They have a good selection of furniture and "Daisy" was very easy to work with. She knows the inventory and has a beautiful personality.

Misleading sales representatives. Told items were on my order until after we paid. Then told certain items were never on the order. Then told pay more if I want the missing items. Then given the run around about when my delivery will arrive. Been weeks since promised date

Shocking incompetence, especially from “Katrina”. She has now rescheduled my mothers Christmas gift sofa set 4 times in 6 weeks. Ruined Christmas outright. Even threatened a $75 dollar fee if we dared to reschedule the delivery date that they had already changed 4 times. This worthless dying business will never get a dime of my money ever again. This is why Amazon is putting all these garbage companies out of business.

Very poor customer service after you get the product. I’ll never buy anything from them again!

I had such a great experience with the Ashley store in Mentor, from my sales person, Keathon, to the delivery of my final piece. I purchased a mattress, recliner, and sofa recliner in November of 2021. The mattress arrived in just a few weeks, and was perfect. They did explain it would be several months for manufacturing and delivery of the furniture, so I knew I was in for a wait. I received both pieces in May, but there was a small stain on one of the footrests of the sofa. It was hardly noticeable, so I didn't see it until about a half hour after delivery. When I called to find out cleaning instructions, they said they would send a tech out to replace the stained piece of material. It did take a couple months for that, but I was okay with that. The furniture and mattress are very comfortable, look great, and were definitely worth the wait! Thank you Ashley!!!

It took 2 months to get our couch and loveseat which was expected at the start, but the loveseat arrived damaged and unusable. Another 2.5 months later and a repair tech came to evaluate and determined it non-fixable. Another week or so later a replacement finally arrived and was acceptable. 3 trips with time spent waiting at home and numerous calls which fell on deaf ears. Yet payment was expected as soon as original non-functional unit arrived. Paying while unable to use was difficult to swallow and Sales Manager washed his hands of any accountability. We will not be shopping here again.

Bought an expensive bed and a wardrobe. While the wardrobe is still nice, the bed was made cheaply and broke off in pieces where the drawers were. Called because I got the warranty and was told oh no it's only for scratches dents. What the heck does that matter when I have a two foot long piece of wood that broke off from the bed? I would think that would be covered under the warranty but no, it was not. Slats under the mattress just made cheaply as well and broke as well. Just not a great experience.

Not cheap at all nice furniture

We went to Ashley's to furnish a downtown apartment we rented. First the good: the people in the store were very helpful and when we finally got our furniture it looked nice and was of good quality. The bad: delivery was a nightmare. Our furniture came in 3 deliveries, the first delivery of a mattress and table and chair set went fairly well except for the table missing a leg which they did get shipped to us within a week. It took 4 attempts for us to get our second delivery which entailed a half day off of work each time. The first delivery the drivers drove by our building without stopping because they saw a road closed and never called to tell us. Had they called I could have brought them in another entrance and wouldn't have waited for hours for a delivery that never came. The second time our furniture was delivered to the wrong address. On our third attempt the drivers refused to double park their truck which is what every other delivery person making deliveries to our building does, including Ashley's delivery people on 3 other occasions. On the 4th try our couch, chair and nightstand finally came but was supposed to be delivered by 5:30, at 8:30 we got a call that they were running late and did we want to reschedule, and after saying no, the furniture finally arrived at 10:30 pm on a Friday night because Ashley way overfilled the delivery truck. Our last delivery of a bed took about 6 months but was not accompanied by the previous issues. My understanding is that Ashley contracts out their deliveries, which allows them not to take responsibility for the snafus that happen, frankly an apology doesn't help me after taking off work. We did have some excellent delivery people and some who were not, but you don't get to chose. I would certainly never order anything to be delivered downtown again and probably wouldn't order from Ashley again because it just wasn't worth the hassle getting it delivered. Lastly as this was going on we attempted to call the Mentor store to help us. They expressed appropriate outrage but never did anything to help.

I would like to sing the praises of one of your Salesmen at the Mentor Ashley Furniture Store, Mitchell Myers. Mitchell helped us buy a new mattress a few weeks ago. He was very respectful and extremely knowledgeable of the product we were seeking. His work ethic belied his years, and we felt very comfortable with him, as well as being educated by the information he provided us! We happily bought a mattress from him, and we will HIGHLY recommend him to our friends!! Thank you, Mitchell, for caring about your customers and the products that you represent and sell!! 😊

I needed a sectional and I knew they were having a Black Friday sale for the whole month of July. I told Hunter the salesman what I was looking for and he found exactly what I was looking for. He wasn't pushy and he knew what he was talking about. Most definitely would come back if I need more furniture

Kendra was very warm and welcoming from the start. Her approach was not pushy or pressuring whatsoever. She showed us one model based on what we were looking for and then let us look. We ended up getting the example she showed us in the beginning! It was a great experience at Ashley.

Buyer beware!!! Very deceptive, dishonest and unprofessional. We purchased a purple mattress from Ashley. When the mattress was delivered, the company Ashley hired to deliver the mattress came an hour late, ripped the Wi-Fi wire that was attached to our house off our house with their truck when they left which left us without Wi-Fi for three days and decapitated the top of our lightpost off which we had fix on our own. My husband and i had to take time off of work because we couldn't work without Wi-Fi. Worse than that, though, we were provided with the 100 day guarantee paperwork along with the mattress when it was delivered that if we don't like the mattress we can return it for a full refund, but we had to try it for approximately a month before we could determine if we wanted it or not. The mattress was much firmer than the display model in the store that we tried out. We slept on it for a month though and it remained very uncomfortable. My back which is already in bad shape has progressively gotten worse (I am now taking 8 ibuprofen in addition to my prescription medication to get some sleep; not even a full night). My husband called to return the mattress after we had it for the month and they refused to take it back. Come to find out if you purchase the mattress from Ashley and not from Purple directly, there is no guarantee. Why did we get paperwork telling us otherwise? Purple won't work with us either. Now we are stuck with a $3000 mattress we have to pay for and don't like. It is horrible!!! Never will do business with such a deceptive, dishonest, unprofessional place.

Bought a king plush mattress from the Mentor Ohio store to replace a mattress that I had previously bought from them years before. My old one was a plush and really comfortable but was breaking down due to age. The bed we chose was checked out in two different stores and it was a Beautyrest Carbon Lux Plush. It was comfortable as my old plush was. When they delivered it, it was a hard brick and caused pain. I was told in the store they could do nothing but call corporate maybe they could help. I was told to wait 30 days give it a chance which I did. Not only was the mattress hard it was inconsistent on it's feel, also the sides sank in certain spots and did not give support. When their first tech did not give them what they wanted they sent out another one which was only checking for body impressions. I kept telling them that was not the problem and I did not have it long enough to do that. Even though I tried to tell them what the real problem was I was told there was nothing they could do. They don't back their products and will blow you off and ignore your concerns and only do what will benefit them. I spent over 2 grand for something I could not sleep on without pain. I wound up having to spend more for a mattress topper which is a medium firm topper. This topper is more comfortable than the hard mattress that I got. DO NOT PURCHASE FROM THIS STORE! I REPEAT DO NOT PURCHASE ANYTHING FROM THIS STORE! Check out their reviews on not just their mattresses but all other products. I see a lot of dissatisfied customers and many different products! Do not purchase from them without getting a written guarantee. I should of bought on Beautyrest site and then I would of had a 100 trial period that is not guaranteed in the Ashley Store! We wanted to purchase in our home state and help someone get credit for the sale. Wrong move on our part since they do not care about their customers only making money no matter what!

The wait is far to long to get your furniture but the sales people are kind.

Don't expect to get furnature any time soon Order now.. delivery October

Nice store setup. The displays offer a great glimpse into how your own space could look. The staff was welcoming and not overbearing. Nice selection and not too over priced

Ordered a small entry table in Feb 2021, was told delivery could take up to 3 months due to Covid and supply chain issues. Called customer service (store doesn't deal with customers after your money changes hands) beginning in July as there had been no updates on the order. Was told it was in production and marked a high priority. Called about every 6 weeks to check status, nothing. Finally, in Feb 2022 I called the store and spoke with manager Jacob. He said they monitor all outstanding orders and none dated that far back-not so! He found the order and said the saleswoman was no longer at the company, not sure of the relevance. He said they don't carry that table any longer and suggested we pick another or cancel the order. I cancelled the order and he said he'd issue a refund. The icing on the cake, and what prompted this review, is he told me he would not charge the 10% restocking fee. Seriously? It's bad enough that a year went by with no product but to act as though you did me a favor by not charging a fee is outrageous and really poor customer service.

I paid a lot of money for my living room set delivered February 2020. I purchased the extended warranty which is useless. I had a hole that developed in the paper thin material, called the warranty company and got the m aterial delivered. A gentleman came out to repair and didn't have enough material. A new order was placed for the material in October 21. I received the material in December, made several calls to the warranty co. And still not fixed. I get a call today from Marie at the warranty company telling me that this obviously pet damage and they will not do anything about it. So my dog is 10 pounds and apparently the couch can't handle that. The salesman assured me that this set was great for people with pets. Never again will I purchase anything from Ashley this furniture is garbage!

Large order of multiple pieces of furniture was made. Some pieces came and were delivered and assembled in Def 2021 Gaming desk was assembled incorrectly and screwed through the bottom of the desk. Leaving a hole and raised area. Pieces of hardware were striped as well. Called for service and was told they would order replacement parts. Took almost two months for replacement parts to come in and they sent the wrong piece. Now they are replacing the entire desk and said it could take up to another 4 - 6 months. After this order is complete we will no longer be shopping at Ashley and will go elsewhere.

Mitchell has amazing customer service. He’s fairly new to the company but he’s very patient and willing to help you and your family find the best options for your home. I had no intentions on purchasing that day but he was able to get me a deal I couldn’t pass up. When shopping ask for himself or Danielle.

Always use the website first. The prices are half of the store. They claim that the price difference is because they are not corporate owned but McDonald's prices are the same so are Domino's. Every 2nd Wednesday they have a 40% off sale but those prices are still higher than the website. NEVER BUY THE WARRANTY

Today we worked with Bill and it was a fantastic experience! He’s super friendly but not pushy which is always an issue while furniture shopping. He was very much our vibe and he helped us pick out furniture that we love! He was flexible and accommodating and taught us some helpful things about the process of furniture buying. Honestly, we worked with another store previously and now wish we had started at Ashley. Looking forward to getting our furniture and coming back! Highly recommend, especially working with Bill. He’s awesome.

My wife and I purchased furniture on 12/31/21, our salesman, Bill Martin told us it was in stock. Bill said someone would call Monday or Tuesday to arrange for delivery. Never hearing from the store over for a week later, we called to see what was going on. We were then told our order was not in stock and would take 12-18 weeks for delivery. Had we been told that initially we never would have went forward with the purchase. We requested to cancel the order and are now being told we will be on the hook for a 12% cancellation fee. We were mislead by the salesman and the manager Daisy, was like oh well there’s nothing I can do for you. We would NOT recommend anyone shop at Ashley, they will dupe you! Good luck on collecting that 12%.

Would not recommend this store to Anyone

Worst customer service I have ever experienced. Ordered a bedroom set 13 months ago, still do not have everything. Was originally told it would arrive last November, so we sold everything in our bedroom other than the mattress to make sure we had room to receive the new stuff. We have slept on a mattress on the ground with all of our clothes in piles for over a year. The first pieces that arrived were the mattress and a single dresser. We told Ashley furniture that we only wanted the mattress in case we decided to cancel the rest of the order since we were going on 9 months already. The delivery people broke our foyer chandelier during delivery and also snuck in the dresser (that we told them we did not want yet)....now the order becomes difficult to cancel. I notified Ashley of the broken chandelier (with pictures) but nothing was ever done. Finally, 13 months later, we get everything delivered........except they brought the wrong bed slats. Was told someone would call me asap to replace. A week later, 4 calls to Ashley, and no returned calls, they finally tell me they have to order from the manufacturer, another 3-4 weeks. Had to dissemble the whole bed frame in order to place the mattress back on the ground, where we have slept for almost 14 months now.

Stacy had me at hello... very friendly and genuine... not your typical pushy salesperson.

Jacob was great!!!!!

Jacob gave great service. I need to come buy more stuff at the Mentor.

Was in the store for 20 minutes and never got approached. All the employees were standing around the computer area looked at us and never said anything. This wasn’t my first issue with Ashley furniture but I thought I would give them another try, never again. Horrible customer service !!!!!

Amazing!!! In all my years of furniture buying I’ve never had such a pleasant experience. Naomi was so helpful , was able to help me find the perfect bedroom set and sectional! I’ll definitely be back . Naomi deserves a pat on the back!

HORRIBLE standards!! Would give negative stars if I could. Which is sad because the store staff was GREAT! We couldn't get warranty to call us back and when they did we were less than a month out of a1 year warranty. Mind you we also paid for an extended warranty that apparently doesn't cover structural just stains....what?! They don't even stand behind they're quality!! So disappointing!!

HORRIBLE standards!! Would give negative stars if I could. Which is sad because the store staff was GREAT! We couldn't get warranty to call us back and when they did we were less than a month out of a1 year warranty. Mind you we also paid for an extended warranty that apparently doesn't cover structural just stains....what?! They don't even stand behind they're quality!! So disappointing!!

I walk through the entire store (30 min) and no one helped me!!! No one approached me at all. The woman that was sitting behind the podium didn't ever ask if she could help!! I will never step into another ashey store again.

I just want to say that I wasn’t working with much, but Stacy Horn was so patient, so nice, so honest and really made sure I was getting everything that I needed and even things I didn’t know I needed within my budget. It was a challenging situation and she rose to it with respect, great customer service, and got me together and would recommend her to anyone and everyone that would be looking for any kind of furniture at the Mentor Ashley Home Store, great sales woman

So helpful!!! We went in around 8pm just to look around. Ended up staying for a little bit getting help ordering some amazing furtniture for an amazing price!! The employees here are so kind and willing to help however they can. Will definitely be back for the rest of our furniture needs

Our full Bedroom set was ordered on 8/22/2020 and we are now 8 months past this order date moving quickly to 9 months and still no furniture. And what is even more amazing is that Ashley is still selling the same bedroom set. So either I am the only one waiting for over 8 months or every one that orders this is also waiting. I am really having a hard time understanding why it is taking longer to make and ship my bed than it is to make and deliver a baby. BUYERS Beware. Ashley's responce to this post maybe true but that is no excuse to keep selling the same set and telling people that it's only a 3 month wait.

recently purchased a living room set working with Stacy Horn. Was a great experience, highly recommend working with her! 12 week expected delivery time but showed up in half that time. thank you!

Don’t even waste your time or money. The only reason I’m giving one star is because London was extremely helpful when we picked out our furniture. We were told when we ordered (at the end of August) that because of COVID it would be 12 weeks for delivery. No problem. Until twelve weeks came and went. My husband and I kept in contact with the store and miraculously no one was able to give us any sort of update with our things. We had spoken with several store employees that didn’t seem to know what they were doing. One told me that they would escalate our order to corporate. Called back a week later to check and was told by someone else that that isn’t a thing they do. Kept calling back and got the run around. I got ahold of corporate and they told me to call the store. The store kept telling me to call corporate. FINALLY we got half of our order in mid JANUARY. No date in sight when we would get our dining chairs or the other half of our sectional. We asked the manager to be refunded our delivery costs since this was taking forever and NO ONE seemed to know anything nor were they willing to help. Manager said that it would be 7-10 business days and then we would see the money. Called back after 2 weeks with nothing. Spoke to the same manager that “oh I guess I never put it through all the way. Oops”. Then had to wait another month to get the other half of our sectional. Still no delivery estimate for the dining chairs. We JUST got our dining chairs today (March 17th) which makes 6 1/2 months since we placed our delivery. We asked multiple times if we could exchange what we had ordered and were told no. When I called back to speak to someone about my dining chairs I was told that the reason everything was so delayed was because materials meant for furniture were diverted to making toilet paper and cleaning supplies (what even kind of excuse is that??!). Which again was a flat out lie. I asked them twice to put me as the main contact for deliveries and they said they did but still continued to contact my husband. So save your time and money and shop literally anywhere else. You will spend all of your time and energy hunting your stuff down on your own because god forbid they do their jobs and communicate with the customer. Absolutely a waste of time.

Ask for salesperson Jimmy. Great guy and super helpful

Nice people, not too keen on the price we paid for our new mattress and base. But, we had to get a new one. The delivery process was a bit frustrating, but delivery guys are always super nice!

Unhappy Customer - paid over $2k for a sectional couch 4 years ago, also added on the "5 year Platinum Ultra-Premium Plan" as extra insurance and while the couch has been okay....pills more than I think it should, cushions don't stay in place, etc, the extra insurance is a complete joke. The company's website doesn't work well enough to use, so then you have to call and talk to a rude person who cuts you off, keeps you waiting for 15+ mins all to tell you basically nothing is covered. Seriously don't waste your money, just go elsewhere.

Great people

6 years ago my husband and I paid a lot of money for a whole new bed set. We were told at time of purchase, if we purchased the Platinum Ultra Premium Protection Plan, and did not have to file a claim within 5 years we would get 100% of our money back from the warranty in an instore credit. So we purchased the protection plan (which it clearly states on our invoice). Now, we called yesterday to find out what needs to be done to claim our in-store credit, which is a good chunk of change, and how strange is it, they have no record of us buying the protection plan. According to Ashley we bough a different 10 year plan, in which you don't receive an in-store credit. Again, thankfully I saved all our paperwork. Drove to Mentor and went in to talk to the store manager, in which she stated she could not help us, and she would give our number to the corporate office. But she also showed in her computer system, we did not purchase a protection plan. I showed her our invoice, and she was confused. It seems the sales person we bought the bed from, changed our invoice after we left the store in 2015. Got a call from the corporate office today, and they also notice the discrepancy, but they at least acknowledge it. But to no avail, my husband and I will not be receiving our in-store credit, only a gift card at a third of the amount we were supposed to receive. Just goes to show a salesman will only do what is best for the store, never the customer. We will only be spending what we receive on our gift card, which is basically nothing, and will not step foot in another Ashley store. Never trust a sales person.

Worst furniture buying experience of all time!!! Don’t think I have ever been lied to this many times! Bought a simple sectional in august and it is now February and still no set, plenty of texts saying to be patient but not once has anyone picked up a phone to explain. They have you sign a covid waiver, don’t sign it, all it does is take away your ability to demand an answer as to when will I get my stuff! Now they want to deliver half a sectional, like what am I suppose to do with half a set and no date as to when the rest will be here. And if they deliver half, you have to start making payments even though they won’t give any answers. Please please people, save the aggravation, go to levin, atleast they are honest! My sales lady was Katie, , Katie don’t have a clue, she keeps referring to corporate so she has no real answers, like a robot! DONT GO TO ASHLEYS, TERRIBLE CUSTOMER SERVICE, LIES UPON LIES!!!!

We ordered a couch November 1, 2020. We had a few text messages sent since then to say our order would be 12 weeks. I haven’t heard anything this month. We are expecting it next week... After these reviews I am feeling regretful purchasing something so expensive (2,400) and not even hearing a message during the last 3-4 weeks. I get it— we waited months from another company to get furniture during Covid. I just don’t appreciate being left in the dark for weeks. A simple message this month would be nice. Our current couch is falling apart— so the wait is a little less bearable than it was before. I just don’t understand how we can pay in full and not hear anything. You can’t even leave a message on their number. Disappointing to say the least

I bought a recline rocker a year ago. At first it seemed good but now fabric is ripping. There is no reason for it. I called Ashley and since I didn’t take the warranty out they refuse to stand by their product. DO not buy from them they will not stand by the product. When I tried dealing with the store customer service in mentor Ohio I got the run around. I tried talking. To salesperson they refused to have her call me. Beware they are a rip off Follow up 1-24-21 I called the number you gave me. They were no help. I was told since I did not get an extended warranty they can not do anything. They also said the chair was discontinued so there are no replacement materials. They said I should have called sooner. I told them I did but store 16-mentor Ohio told me I was out of luck when I called them in oct 2019 Bayers beware Ashley WILL NOT stand behind their products. A $600 leather recliner should last more than 6 months. Their products are not worth the money. Thanks for nothing

The experience of buying the furniture was 5 stars. The delivery was only 1 Star. They were not dressed professional and very rude to my wife. I’m sorry but wearing sweat pants hanging down showing your behind and boxers is not professional. Then they left on 2 pieces of wood on bottom of couch because they said it requires a “special” tool. It was just 2 hex screws on each piece that I need a ratchet and socket, not so special. I’m not sure how this is considered White Glove delivery service as Ashley furniture calls it. Very disappointed as we spent a considerable amount of money and had to wait a couple months for delivery to be treated like this. Ashley furniture needs to be more careful on who they hire for their deliveries.

My husband and I went in looking for a new dining room set and island stools. Jimmy was beyond helpful and came up with many suggestions to help us for the area we have. He went above and beyond to piece together 2 different sets. I cannot recommend him enough!

Ordered a 3 piece counter height Caitbrook table set back in October. Took three calls to find out items were ready for pickup. Get table and we got wrong table, they ordered table only and no chairs. Still waiting for them to rectify their screw up. WORST CUSTOMER SERVICE EVER!

DO NOT buy furniture from Mentor Ashley Furniture Homestore. We have been waiting over 20 weeks and have scheduled two separate deliveries ands have still not received our furniture that I paid for in cash when we bought it back in July. At the time we were told paying for it in cash will expedite the delivery which was a lie. We were never updated on delivery of items after we bought so after 18 weeks we contacted Ashley and they had forgotten about out order because the manager we were previously working with had changed stores. We then had a horrible time scheduling delivery on a Saturday for which they never came and we were told a delivery date was never set even though the manager said everything was alright and we scheduled. So we scheduled for the next Saturday. With all this we will still be missing two pieces of furniture that they don't know when they we will be available and delivered, sometime in December. The store has horrible customer service with all moving parts not talking correctly to one another. For all of this hardship all they are giving us is our delivery charge back. Not worth the headache and time spend waiting for furniture that we had already paid for. STAY AWAY.

DO NOT buy furniture from Mentor Ashley Furniture. We have been waiting over 20 weeks and have scheduled two separate deliveries ands have still not received our furniture that I paid for in cash when we bought it back in July. At the time we were told paying for it in cash will expedite the delivery which was a lie. We were never updated on delivery of items after we bought so after 18 weeks we contacted Ashley and they had forgotten about out order because the manager we were previously working with had changed stores. We then had a horrible time scheduling delivery on a Saturday for which they never came and we were told a delivery date was never set even though the manager said everything was alright and we scheduled. So we scheduled for the next Saturday. With all this we will still be missing two pieces of furniture that they don&'t know when they we will be available and delivered, sometime in December. The store has horrible customer service with all moving parts not talking correctly to one another. For all of this hardship all they are giving us is our delivery charge back. Not worth the headache and time spend waiting for furniture that we had already paid for. STAY AWAY.

DO NOT buy furniture from Mentor Ashley Furniture. We have been waiting over 20 weeks and have scheduled two separate deliveries ands have still not received our furniture that I paid for in cash when we bought it back in July. At the time we were told paying for it in cash will expedite the delivery which was a lie. We were never updated on delivery of items after we bought so after 18 weeks we contacted Ashley and they had forgotten about out order because the manager we were previously working with had changed stores. We then had a horrible time scheduling delivery on a Saturday for which they never came and we were told a delivery date was never set even though the manager said everything was alright and we scheduled. So we scheduled for the next Saturday. With all this we will still be missing two pieces of furniture that they don't know when they we will be available and delivered, sometime in December. The store has horrible customer service with all moving parts not talking correctly to one another. For all of this hardship all they are giving us is our delivery charge back. Not worth the headache and time spend waiting for furniture that we had already paid for. STAY AWAY.

London was great. Wasn't over the top as a sales person and saved me money just waiting a few days for a VIP event

We will never do Business with this store again. For those of you saying be patient, delays due to Covid. Just wait, lets see how patient you are when its 3 months and still waiting and was supposed to have a delivery on August 5th, prior to that it was a July delivery date. My husband called today and was now told August 25th. We have to reach out to them, they don't reach out to us. Table was damaged when delivered, the chairs that came with them were loose . We ordered a server with it as well and one of the shelves inside was damaged. Still waiting on the shelf and every time my husband calls the store and speaks with the female Manager we get a different story. We ordered a TV Stand/ Entertainment Unit which we were told would be delivered on August 5th or at least some of it and now when my husband called today was told there was no date in system showing delivery. She told us materials come from Vietnam and then shipped to Mississippi or Wisconsin for production. What are they walking it over? We get with Covid there is a lot of craziness going on and we actually wonder if this is the real reason. After reading complaints on Better Business Bureau this seems to be the flavor of this company. We have 4 chairs and a bench in our kitchen but no table. Unbelievable!!!! God only knows when we will get the TV Stand and Side units. We feel we have been lied to and especially after paying in cash. I would be curious to know if other furniture companies have gone through this. Very Unhappy Customer And now Its August 18th 2020 and we were supposed to have our furniture, well another text stating same Bologna and new delivery date is August 25th 2020. As of today, we just got another text saying delivery has been moved up to September 10th!!!! really and when we inquired about getting our money back we were told there would be a restocking charge..... REALLY what are you restocking???? we haven't even received our furniture yet!!!! whomever handles customer service needs to be fired. POOR Customer Service, no follow just a generic standard note that is stamped on these reviews. Well, it is now October 8th and still waiting for our Kitchen Table ( from June) they delivered the first one but was damaged so we had to wait AGAIN for another delivery for the correct one. Well they delivered another table a few weeks ago but it was the WRONG TABLE, they delivered a HIGH TOP table. We have had our benches and chairs and now 4-5 months later still waiting. Does this mean we have to wait all over again to get our correct table? Shouldn't there be a priority delivery for OLDER orders that were screwed up? We are now told October 28th is scheduled delivery date? HMMM we have our doubts. Every time my husband calls New York we get a different response/answer. I work in Customer Service for the largest healthcare system in OHIO and if we handled our customer's as Ashley Store does, I would have no job.

I bought a couch and recliner in Feb 2019, not that old. The couch is falling apart from within, word is broken on both sides and underneath. I purchased the protection plan but come to find out it doesn't cover broken frame work/hardware only stained etc... Called the office best they can do is send me fabric to replace if I chose to find someone that can fix it at my expense, since it been over a year the manufacturer's warranty is expired. Very disappointed in the product, protection plan and customer service.

Katie was a great sales rep. Introduced herself and did not bug me until I was ready with a question.

Jessica B. was the ultimate sales consultant! She was so helpful, I found exactly what i needed and for a great price too.

Ordered a Bedroom set in the beginning of June and was told I would have it in 6-8 weeks. End of July I'm calling because I have now waited 2 months and haven't heard anything!!!!! Talk to a manager to find out that my sales person doesn't work their anymore and that the stuff I ordered probably wouldn't be in for another month or so. I Wanted to cancel but they refuse to let me without charging me 12 percent restocking fee. I called and spoke with the store manager who offered me a credit of 200 and promised me she would get most of my stuff to me by the beginning of September. Now septembers here and I get a text, not even a phone call telling me my stuff is not going to be here till October now so now a third date!!!!!! I have had it with this place now going on 4 months with no stuff!!!!!! I feel robbed!!!!! Oh and guess what store manager doesn't work their anymore either!!!!!!!

Ashley homestore in Mentor is the best will return in the future.

Very very friendly and patient Going to recommend family and friends

Walked out tonight feeling pretty good. Until I looked online to see that all but 2 items I bought on an order over $7k had cheaper original prices online than the “original” prices in the store (purchased with the “50% off” promotion). Feel scammed out of $650+ and really hoping they will make things right tomorrow when I contact them. Update: they matched anything that was lower in price on the website but still don’t think it’s right that the website and stores show different original pricing and have such drastic differences. Salesperson and manager very nice and doing the best they can

Love their service and quality! We ordered a couch, chair, and loveseat. We still don't have our loveseat but the are having issues due to covid-19. Just have to be patient. 😊

We purchased a couch on 5/16/20 and spent over $2,000 on it. We were told it would be delivered on 6/23/20. Received a call today that now they are saying we wont get it until 7/24/20. A month later! Honestly extremely disappointed you would spend so much money and they will not do anything for you.

veronica and other employees are racist .

Not Black friendly. There have been reports of employees following African-Americans around the store, calling the police unnecessarily and generally rude behavior. Find another place to shop if you are a person of color, we can use our money where we are appreciated.

Not Black friendly. There have been reports of employees following African-Americans around the store, calling the police unnecessarily and generally rude behavior. Find another place to shop if you are a person of color, we can use our money where we are appreciated.

An employee was incredibly racist to a pair of black women as they were shopping, and told them to leave if the won’t be buying anything. Completely disrespectful and never shopping here again

Jessica was amazing! She was very informative and helpful, I will definitely purchase from her again in the future.

I came here today to look for a sectional loveseat.. I was prepared to pay cash. The people on the sales floor were less than willing to help. One lady saw me looking and went in the complete opposite direction. The guy who said his name was Jimmy never bothered to even try to show me anyting. His response was well whatever you're looking for is it going to be on the floor. REALLY. So what could have been a cash out sale turn out to be me walking out of the store.

Ashley is an absolute joke. The company misleads customers with incorrect information about delivery time frames through their website and customer service representatives. Even after checking with their customer service representative to verify deliver time frames, before placing my order, it is still going to take weeks longer than advertised. Pricing bounces all over the place so items will more than likely be less expensive during the excessive wait for your furniture delivery. Ashley uses misinformation and the infamous "well they are just estimated delivery dates" or "Usually Ships" vague statements to con customers. "Usually ships in 6-7 weeks" is actually code for 8-10 weeks. Take your money and time elsewhere. It's too late for me but save yourself.

Great overall experience. Financed under great terms and brand new beautiful furniture at an extremely reasonable price. Recommend Kate, she was very informative and helped as much as she could!

Anna was amazing! She is extremely friendly and made my buying experience enjoyable and stress free!

Joe DiBacco was AMAZING!! He’s my bestie now. I now will be an Ashley customer forever because of him. He took care of me so well, gave me the best deals. I don’t usually leave reviews but I just had to express my gratitude for Joe. I am definitely a HAPPY CUSTOMER.

The customer service was excellent. Kate and Store Manager did not just try to sell me a item they actually took the time out to listen to me and made recommendations. They didn’t rush the process. They actually took the time out to make me comfortable and stay within my budget. Everyone was polite and Welcoming. Ashley’s Furniture in Mentor was amazing. No this is not spam neither. Check them out please. Pay for quality.

If I did not have to give a star I would not. By far the worst, unprofessional and most disgraceful company I gave gone to in years. Be extremely cautious of the Mentor, Oh location. Stay as far away from Sarah the shift manager as possible. She is rude, condescending and clearly shows the inability to understand customers service. Her store and her employees could not preform basic job functions and after admitting they screwed up took no responsibility for there actions. BE AWARE THE PRODUTS ARE NOT MADE IN THE USA AS THEY CLAIM, THEY ARE MADE IN VIETNAM. BE AWARE THEY CLAIM THAT PRODUCT IS REAL TRUE WOOD, IT IS MADE OF PARTICAL BOARD. STAY AS FAR AWAY AS YOU CAN. THERE ARE BETTER OPTIONS FOR TRUTH, HONESTY AND INTEGRITY. THEY HAVE NONE! UPDATE: I responded to owners response hours ago and never recieved a response. I was contacted through Facebook and when I responded... again no response. Get your partical board furniture out of my house.

Absolutely done shopping at this place. Was told we would get our mattress in 14 days, took a month. Was told our pillows and mattress protector would be delivered with the mattress. Still no pillows or mattress protector and going on 2 months. They have messed up the mattress protector size two times and keep on pushing back delivery date. Meanwhile, I can get the same pillows and mattress protector from mattress firm, in stock, across the street for cheaper which is what I'm going to do. They are all sweet and nice in store to make the sale, but once you purchase, there caring goes out the window. Everything is "out of there hands" UPDATE: Shocker...... These jack wagons F'd up the order again and for the 3rd time sent the wrong mattress protector! What a joke! Avoid shopping at this place.

Joe's the man!!!! Awesome personalities and great prices!

Sarah Goodman provided excellent service. She was very helpful. Found the exact furniture we wanted and a reasonable price. Sarah was knowledgeable and personable.

The friendly knowledgeable staff at Ashley, combined with the extensive selection of quality furniture for every room in my house makes me want more rooms!! Ask for Stacy H. she is a joy to work with and has a real eye for interior design and decorating! 🪑🛋️🛌⚱️

Had a wonderful time browsing at 8 Valentine's day VIP event. got everything we needed give us a great deal Jessica was an awesome! Highly recommended would definitely buy again. They had food, drinks and relaxing environment!

Our visit to the store was absolutely great. Our salesman Joe was amazing with my 10 year. He had a good uplifting spirit and we enjoyed shopping. Bought a new dinning room table set. We recommend visiting him at the Ashley store!!!

I had the pleasure of being serviced by Sarah Goodman. She is an outstanding sales person. On the first day in the store, she demonstrated professionalism and immense knowledge of the furnishings offered in the store. Sarah was very kind and personable. After our first visit, she contacted me by phone to inquire if I had and questions or concerns regarding the furniture that I verbalized interest in. I returned to the store a few days later to purchase the items. It was a great experience and I would recommend the store to others.

Please take note of the one star rating. Our experience was that the saleswoman was abnormally pushy and the "manager" was extremely condescending. I believe that together they attempted to use every tactics from the Sales101 textbook. The saleswoman actually provided us with some prices that were much lower than on the tags of the items that we were interested in. She then told us to tell the manager that we found them on the internet, and that they would then be certain to match those prices. However, once she fetched the manager, the manager reviewed the prices and told us that they couldn't match them exactly, but countered with somewhat higher prices. At this point we walked out of the store, but the saleswoman actually followed us out of the store. I will say that she did work for her commission. But for some reason we went back inside and they agreed to our offered out the door price. We were then somewhat surprised to learn, after we paid for the items, that it was up to us to call a number to arrange delivery of the furniture. We did that and was given a date three weeks away. As that date approached we received a call delaying delivery for another month. We are nearing the second date, but I am not hopeful that we will actually receive the furniture on that date either. I have since read many negative reviews on other websites of this Ashley furniture store with issues relating to pushy salespeople and multiple delays in actually receiving the furniture purchased. We would not have even visited this store had we read those prior to going there. I would not recommend this store, unless you desire to be aggravated and talked down to by furniture store workers. I suggest that you spend your hard earned money elsewhere.

This store and corporation in a whole is a joke, scammers and trained liars. Spent over $20,000 in last five years there maybe 7 years, anyway this last order was final straw, right after thanskgiving we bought a new pit group with the understanding we would have by xmas, the sales man swore up and down 3 weeks tops no problem " just call this 24 hours from now to schedule" they have s 12% cancellation fee after 24 hours. So call them to schedule they said sure all will be there by 12/22, then 12/15 they call say all but one couch will come, not happy so delivery day they bring only one couch all the other pieces not on truck, call they say oh sorry it will be here by 1/7, 1/6 they call nothing till 11/22 delivery. They must have a training class just on how to bull consumers and well if you cancel even with their 2 month delay game they will still charge you that 12% fee. So folks do not buy their bs and make the store put in writing guaranteed delivery day or fee to cancel and I bet they will not do it or stand by it !!! Buyer beware they do this too many so not a one time thing out previous order although not as bad we had delivery issues simular

This store and corporation in a whole is a joke, scammers and trained liars. Spent over $20,000 in last five years there maybe 7 years, anyway this last order was final straw, right after thanskgiving we bought a new pit group with the understanding we would have by xmas, the sales man swore up and down 3 weeks tops no problem " just call this 24 hours from now to schedule" they have s 12% cancellation fee after 24 hours. So call them to schedule they said sure all will be there by 12/22, then 12/15 they call say all but one couch will come, not happy so delivery day they bring only one couch all the other pieces not on truck, call they say oh sorry it will be here by 1/7, 1/6 they call nothing till 11/22 delivery. They must have a training class just on how to bull consumers and well if you cancel even with their 2 month delay game they will still charge you that 12% fee. So folks do not buy their bs and make the store put in writing guaranteed delivery day or fee to cancel and I bet they will not do it or stand by it !!! Buyer beware they do this too many so not a one time thing out previous order although not as bad we had delivery issues simular

Cheyanne assisted us in store and did a great job. It was later in the evening and the other associates were super personable and entertained my children as we processed my fairly large order..... 28 pieces.... 11/30/19. I called to schedule delivery as advised set up for 12/30. I waited home all day... no one showed up. I called and waited 1.5 hours on hold for a representative to be told they had to reschedule for Jan 10th that my items were not finished in production. Well today is Jan 10th.... I call this morning to be told I'm not scheduled for a delivery today.... and of course there are no notes on the account. I am beyond frustrated... missed 2 days of work and gonna have to take a 3rd when they decide to show up. I have been living in my house for 6 weeks with no furniture.....nice.

very nice furniture store,wonderful salesman highly recommended

Decent salespeople, not too annoying. HOWEVER, they conveniently forgot to mention that they only deliver on Wednesdays and Fridays. Really inconvenient for us Monday-Friday working class folk. Would have been nice to know in order to accept the furniture I paid money for, I now have to take a day off of work to receive since they also can’t give us anymore than an hours notice on the time of delivery. AND If you’re not there to receive the furniture you have to pay ANOTHER delivery charge for them to bring it back. •Do yourself a favor and buy from a different furniture store.

I ordered a dining set online on 11/30/19. Per the email, "item usually delivers in 3-4 weeks" the email also stated "we'll contact you to schedule your home delivery." After 3 weeks I contact customer service via email because my order status had not changed. Just hoped to confirm there weren't any issues. Customer support started there were no changes because I needed to contact them to schedule a delivery appointment. Not a problem, minus the fact they told me they would contact me to schedule, but whatever. I scheduled the delivery for 1/4/20, which is 5 weeks from the order date. No big deal, it's the holidays, I'm sure they're extra busy. I get a call today saying the table is still in production and they won't make the scheduled delivery and to pleae call to reschedule. The earliest they can deliver is 1/15/20, which is 8 weeks from the order date. Double the proposed delivery time. In short, due to wasted time and a less than helpful customer service,I won't be a repeat customer. In the future I'll do what I should have done in the first place, support a local business.

Ordered 2 recliners in November. Wont be delivered until Dec 31st. Absolutely ridiculous. Had I had a vehicle that would fit them, they said I could take them home that day. Why then am I waiting for over a month? Edit: I also spent over an hour on hold waiting to schedule the delivery. This is after my wife spent 2 days trying to get a hold of someone so she could schedule it.

I just want to start off saying that I have no problem with my sales person Joe who is also one of the managers. I ordered a fire place tv stand in the early part of November 2019 and is currently still waiting for delivery. Joe advised me to contact the delivery number and they would schedule a delivery time. I've contacted that number several times and no one answers the phone or calls u back after selecting to have someone call you back with out loosing your place in line. I was finally able to schedule a delivery for November 14, 2019 and I waited at home all day. I contacted the store several times that same day and they assured me that items were on the truck and would be delivered today. No one ever showed up and I spoke with Joe and he was understanding and appeared to want to help me out anyway that he could but was able to find additional information until that following Monday. Joe advised he would try to give me a gift card mailed out to me. No call from anyway so I contacted the store on Tuesday. First I was told that the delivery truck broke down and they called all there customers but me and when I wanted to reschedule for the next available date I was then told that the item was damaged on the truck and that's why it was unable to be delivered. I spoke with a female manager and she advised that the item would not be available until after January 8th of 2020. I'm having the same problems that I had with Best Furniture Mentor (permanently closed now).

I went in to look for some furniture and was greeted by Sarah. Her customer service was absolutely amazing. She was personable, understanding, and gave honest feedback. I will definitely be back.

JOE IS AMAZING!!! We bought our couch at this location last year and he made the process so smooth and simple that we returned for our new bed set! With our already high expectations, Joe completely raised the bar again with his spectacular service. We will always come back here and recommend anyone and everyone to do the same.

A1

My wife and I went out to buy a sofa to replace an old worn one. We were looking for a brown one to match a pair of recliners. Our salesperson Veronica was very helpful showing us all the selections that were either brown or you could order them in brown. She pointed us to a sofa that reclines that was on sale for $499 down from $699. We decided to buy 2 at that price and move the old pair down into the basement where I have my big tv and surround sound for movie nights. Once again thank you Veronica for all your help. We'll be back someday.

Everybody is so friendly and knowledgeable here! We are life long customers! Highly recommend!

Not the greatest experience!

Never doing buisness with this company again.

Stacy was extremely nice. Unfortunately couldn’t buy any thing because of issues caused the other location. But can’t wait to come back to get my furniture

Hayley was awesome did a great job helping us find exactly what we wanted. She answered all of our questions and walked us through all of our options. Very happy with the experience!

Sarah Goodman was fabulous and she got us everything we wanted! We'll be back for more!

Sheyanne was a wonderful and helpful sales person. We came in from a bad experience at another place and was calming and nice and helped us get all that we needed and with financing. Will definitely be back again for her to help us!!!

Haley did an awsome job asking the right questions and getting to the details of what we wanted. She took her time to get it done right. Very very happy.

Momma YaYa loves her new lift chair!🥰👍😎

After experiencing disappointment at another location, Sarah was able to assist me. She took her time to listen to what didn’t go right at the other location and made sure all my concerns were met.

Sarah at Ashley Furniture Home Store in MENTOR, OHIO goes above AND beyond to help you! From choosing the perfect piece(s) of furniture, to getting you the best financing for your budget...Sarah is the BEST!!!

What a great experience. Our salesman, Adam was very patient and really took the time to understand and get us what we were looking for. He did a fantastic job of explaining all the credit options and made sure that we completely understood all the terms for each option. We had very specific needs and he made sure to take the time to show us all the options and choices. Very honest and no pressure style. We have family coming from the opposite side of the world and our choice needed to be right. Adam was the right guy to find.

Great service by Sarah! Looking forward to our delivery!!!

Jessica was AMAZING! She was helpful and knowledgeable plus she didn't charge me "a million dollars" ;-) I'm looking forward to my new bed! I'll definitely be coming back!

Joe was not pushy in any way and makes you feel comfortable. Great experience and customer service!! See Joe!!

My husband and I went into Ashley Furniture in Mentor after going to multiple other furniture warehouse/“discounted” stores thinking we would only be leaving with model numbers and ideas of what we wanted the other companies to order. When we got to Ashley, we were greeted with someone who seemed honest and dedicated to getting us what we wanted. Stacy was great in the beginning and spent time with us looking. She then turned us over to Jessica who was equally as helpful in the beginning. When we told them our intentions, they told us they would price match the furniture we found at the other stores so we were sold. Financing, the name-brand, and a company we thought was reputable enough to take their customers seriously and handle transactions with integrity-yeah right. Upon ordering all of our furniture, we chose to order our bed frame/headboard separately. They had zero, nada,zilch availability to deliver that product to us within the next three-ish weeks. Very disappointed, we agreed to pick it up. Reassured that the frame would be there before we got our new HEAVY purple mattress, we agreed and ordered it. Well- it wasn’t there. Not only was it not there, it was late by a week. So we ordered a mattress and had to reschedule that delivery time until we got our frame. What they DON’T tell you about picking up your own frame and headboard is that you then have to put it all together on your own... which was not easy. Okay. Onto the rest of our furniture. We ordered a sectional and dining room table. Both items we could have gotten within two weeks from another company, were scheduled to be delivered in one month (not unreasonable). We told Stacy and Jessica our housewarming party was planned for the weekend following that date and they said no problem it would be there. Little did we know, our furniture was going to be delivered OVER a week later than that promised date. We had already sent invitations for the party and had to call everyone and reschedule the party!!! Ashley furniture took $100 off the order after a lot of negotiation. That brings us to today. We called Ashley furniture of mentor about returning or exchanging 6 large pillows (still in plastic wrap) that came with our sectional. We were not told about the pillows when we ordered the couch and definitely would NOT have chosen yellow pillows for this grey couch. We spent an entire week painting our new home to get rid of yellow paint the previous owners had. If we had known the pillows were yellow with no opportunity for exchange, we wouldn’t have bought the couch!!! The woman on the phone at Ashley told us to sell the pillows on offer up and they wouldn’t exchange them. Overall- we are extremely disappointed in 90% of what we dealt with at Ashley Furniture of Mentor, Ohio. We will NEVER purchase from that company again and everyone we talk to will know how terrible their customer service, delivery times, and quality of customer satisfaction is.

My husband and I went into Ashley Furniture in Mentor after going to multiple other furniture warehouse/“discounted” stores thinking we would only be leaving with model numbers and ideas of what we wanted the other companies to order. When we got to Ashley, we were greeted with someone who seemed honest and dedicated to getting us what we wanted. Stacy was great in the beginning and spent time with us looking. She then turned us over to Jessica who was equally as helpful in the beginning. When we told them our intentions, they told us they would price match the furniture we found at the other stores so we were sold. Financing, the name-brand, and a company we thought was reputable enough to take their customers seriously and handle transactions with integrity-yeah right. Upon ordering all of our furniture, we chose to order our bed frame/headboard separately. They had zero, nada,zilch availability to deliver that product to us within the next three-ish weeks. Very disappointed, we agreed to pick it up. Reassured that the frame would be there before we got our new HEAVY purple mattress, we agreed and ordered it. Well- it wasn’t there. Not only was it not there, it was late by a week. So we ordered a mattress and had to reschedule that delivery time until we got our frame. What they DON’T tell you about picking up your own frame and headboard is that you then have to put it all together on your own... which was not easy. Okay. Onto the rest of our furniture. We ordered a sectional and dining room table. Both items we could have gotten within two weeks from another company, were scheduled to be delivered in one month (not unreasonable). We told Stacy and Jessica our housewarming party was planned for the weekend following that date and they said no problem it would be there. Little did we know, our furniture was going to be delivered OVER a week later than that promised date. We had already sent invitations for the party and had to call everyone and reschedule the party!!! Ashley furniture took $100 off the order after a lot of negotiation. That brings us to today. We called Ashley furniture of mentor about returning or exchanging 6 large pillows (still in plastic wrap) that came with our sectional. We were not told about the pillows when we ordered the couch and definitely would NOT have chosen yellow pillows for this grey couch. We spent an entire week painting our new home to get rid of yellow paint the previous owners had. If we had known the pillows were yellow with no opportunity for exchange, we wouldn’t have bought the couch!!! The woman on the phone at Ashley told us to sell the pillows on offer up and they wouldn’t exchange them. Overall- we are extremely disappointed in 90% of what we dealt with at Ashley Furniture of Mentor, Ohio. We will NEVER purchase from that company again and everyone we talk to will know how terrible their customer service, delivery times, and quality of customer satisfaction is.

Purchased sectional and recliner which will be delivered to us. Worked with Stacy at the Mentor OH store and we highly recommend her. Stacy was helpful, patient and able to work with an inpatient husband (the football game was on). Thank you Stacy! 🏈

Sarah is hands down the best! I had an issue placing an order at another location, Sarah went above and beyond to make my experience delightful!

Friendly sales associate Stacy wasn't pushy and let us look at basically everything. Awesome deals and I left happy with our purchase.

Great experience. Very friendly sales associate, Stacy. Great prices and deals!!

Great staff and store. Will be returning.

It's a furniture store with reasonable prices.

I've achieved a level of comfy I didn't know was possible.

Faith was a very friendly and helpful salesperson. I received a $75 coupon when I came in and used it towards buying a $89.99 blanket. I originally came in to buy a sofa table but they did not have what I wanted. I will shop there again.

Went in with my friend and our 2 kids. We were treated by Joe . He was hilarious, knowledgable, and super friendly. He made us feel comfortable and was super relaxed about our kids being loud and obnoxious!

Lindsay was very helpful today while buying my kids furniture today at the Mentor location! Great working with her!!

Faith is the best & was so helpful!!!

Bought a couch and we dealt with Sarah and the service was excellent

Just shopped Ashley Furniture for the first time and was extremely happy and can’t thank Joe DiBacco enough for all his help. Joe was very professional, informative, and worked with us and listened to our needs. I highly recommend asking for Joe if you go there...he knows his stuff and definitely will not pressure you. Thanks again and and left highly satisfied!!

Awesome Job working with Sarah from Ashley Furniture. She was very helpful.

Sarah was gread and so helpfule thank you Sarah.

Had a very positive experience at Ashley Home Store in Mentor Ohio. Our Salesperson, Faith did an excellent job in giving us product information and pricing on our new dining room set. I would recommend her to anyone looking to purchase quality furniture .

Do not purchase here. They will say it’s one price and when you get your credit card it’ll be different. Management refused to help and said the owner won’t speak to customers. Better off getting something off the side of the road.

Worst buying experience I've ever had. Had a issue with a table being damaged called to get it replaced or fixed. I was given the run around for 2 weeks saying a manager would call me back. Never received a phone call. Stopped into the store twice. The first time I was again told there was no manager available and that I would get a call the following day. Never received a call so I went back a second time. I was told the charges for the table were removed from my purchase. Get my credit card statement and shocker charges are still there. I work in retail and this is not how you handle customers. UPDATE.... TALKED TO THERE CUSTOMER SERVICE WERE THE ADMITED THE SALES REP GAVE ME WRONG INFORMATION TO CLOSE MY SALE AND THEY WONT DO ANYTHING ABOUT IT. OFFERED A $75 GIFT CARD FOR THE MISTAKE. IT WAS A $4,000 ERROR THEY WILL NOT CORRECT. TOLD ME ONCE ITS DELIVERED THEY WONT EXCEPT RETURNS BUT THEY WILL MAKE SURE THEY TALK TO THEIR SALES EXPERT ABOUT.

Great working with Sarah!

Chip was fantastic!

Joe was a great guy and helped up so much!!

Great n friendly staff. Shout out to Lindsay for being patient with me while I tried to figure out what I wanted. Definitely will be back for bedroom furniture.

Stacey Horn was so helpful and got us the best deal available!

Go see Lindsay!!! She was awesome!

Sarah was extremely helpful and easy to work with! She gave us the best price and even price matched for us. I highly recommend her and this store!!

Great experience at this store. Sarah was outstanding, listened to our needs and wants and delivered. I would highly recommend this store and ask for Sarah.

Stacy was great!

Stacy, provided the best service, she take her time to see in depth your needs as well as desires. She has provided great service each time we have made purchases for our home. Let Stacy, be the one to assist with furnishing your home!

Faith was amazing from beginning to end. Answered all our questions, put up with us touring the store 10 times and laughed at all my bad jokes. She worked hard for us to get the best price and provided awesome service. Jimmy the manager also helped to make this a great experience. We were having some computer troubles and he stepped in and made it all work out great. Really appreciate the staff and how they made us feel welcomed and valued as customers.

Joe was a delight to work with and made my buying experience very pleasant!

This store was perfect for getting the furniture I needed. Thank you Lindsay Doolan for helping me out! The staff is friendly and the prices are reasonable for the quality you get! You can't go wrong here.

Jessica was great. Helped us get the price we wanted and financed at the terms we requested. Very patient and explained what was and was not covered in the warranty terms. Great overall experience.

Faith was a wonderful and very helpful sales lady. Thank U Faith😎

Jimmy is always on-point. His speed, knowledge and grace is amazing! Highly recommend.

Joe was awesome! He gave us a great discount on our couch and gift card to use toward our coffee/end tables. We weren’t planning on purchasing here but best selection / price and we love them!

I worked with Adam, being in furniture for 27 years at jl Goodman furniture I have to say I would hire him on the spot, he is a real keeper, he came outside to my car to not only assist me but brought almost everything piece that I was shopping for to the front of the store. I have mobility issues and he worked around this without any issues, took multiple pictures of different things I liked and brought them to me. Helped me find the perfect rug and even helped me get that rug into my home while my caregiver was unavailable, couldn't have asked for a more helpful and pleasant experience. Anyone looking to furnish a new home should go see Adam!

Buying from Ashley Mentor was a great experience. They greeted us friendly, were knowledgeable and helpful. Sarah was fun, helpful, but never once pressured us to make a decision. We purchased a table and chairs and they stayed after closing to complete the sale yet we never felt rushed. Delivery was as promised. Highly recommend this store especially since we shopped around and had very poor experiences at other stores. Thank you.

I had a great first experience with buying furniture. Sarah was very helpful and she gave me the perfect amount of space to let me browse and not feel too pressured. She was very knowledgeable about the products. I’m glad I decided to shop here.

Jimmy C was amazing. Personable professional and friendly. 100% would recommend.

Loving my living room set! The staff was so helpful! Recommend highly.

Joe Dibacco was an excellent salesman and my house looks beautiful... Thank you

The staff here is so friendly and helpful! Especially Jess, definitely made my trip there entertaining. Will definitely come back!

The team was absolutely amazing! Cheyanne was my sales person and chip was the manager and they made an amazing team to get me the best deal! I will be coming back for all of my furniture!!

We recently bought living room furniture at Ashley Homestore, Mentor OH. The selection of furniture is amazing, and very good quality. The prices are good and along with friendly, helpful sales staff. Our Sales person, Sarah Goodman, was very helpful. She definitely knows all about their furniture. She gave us so much information, I was really surprised. I have never had anyone so thorough when buying furniture. A very good experience for us. I recommend this store to anyone looking for new home furnishings.

After shopping around not alot of furniture stores were willing to work with and take the time to help me find what I needed. Lindsey at Ashley furniture was very nice and worked with me every step of the way from the moment I walked in to leaving the store. Will definetly be back for more future purchases

Jess is the best. I’m not very good at decorating and she was very helpful. I will definitely go back to that store.

Ashley is the most corrupt organization I have ever purchased something from.

Joe Diabacco was a great salesman to have help, our experience was painless and the delivery guys were extremely professional. All around great experience

Faith is very sweet and welcoming she is also upfront and 100% truthful. I Definitly would recommend going to see for yourself😊

Visiting Ashley in Mentor was the greatest shopping experience I have ever had. Chip was waiting at the door, he greeted me with a huge smile and welcoming tone. The employees allowed me to roam at my own pace. I did not feel pressured to buy, it was a very comfortable environment! They worked with me on my prices and guided me in finding exactly the style I was looking for. The store manager (Jimmy) was amazing and extremely kind, store was extremely clean, furniture and displays were beautiful and fairly priced. I will always recommend anyone and everyone to this store!

Highly recommend this store & location! Amazing service! I worked with Faith P & she was very patient & sweet with my girlfriend & I. Thanks again Faith!

I had the best experience with the service!! I had a girl named faith and she was the sweetest and most helpful person. Even with me not being able to make up my mind on which table I wanted she helped make the decision lol. Definitely will be coming back to this location!!

Faith is the sweetest employee! She is the most helpful employee as well! I recommend her when you go buy furniture!

We were shopping for a sofa. Went to Ashley Homestore in Mentor, OH and found what we liked. We were only getting a sofa, but then decided to get two rocking recliners too. There are so many things to choose from; styles, fabrics, colors. . . really great. Our sales person, Sarah Goodman, was great! She is very knowledgeable and explained everything to us. I have never experienced so much information when buying furniture. Sarah was very thorough and was happy to answer questions, show us other things we might like as well. I highly recommend Ashley Homestore to anyone out there. Kathy T.

Tayler was very professional and helpful. Great experience! Would recommend her to family and friends

Went to the mentor store Adam was my salesman was very friendly and professional got me an unbeatable deal for a couch set and lift table, the time it took for me to set up the deal and leave was quick I recommend anyone going to ashelys go to Adam lonis

Tayler has a great way in showing a complete overall selection to review she is a positive person to work with

Tayler is such a great salesperson & kept me updated with my order. She was very helpful She’s got a great up beat personality. I will definitely buy from her now on!

I worked with Cheyanne and she was very informative about all of the furniture and everything they had online. She was bake to match me with what would be best for my growing family and crazy dog! Even though I didn’t buy anything at that time she made me feel as if I could come back and not be pressured to buy anything but, to come back and fall in love with the furniture and the experience!

Sarah helped us find the best price on a beautiful new living room set! She's the best!!!!!!!! ❤❤❤❤❤❤

Poor quality furniture and poor service.

Sarah Goodman spent several hours with me, helping me pick out furniture for several rooms. She was super to work with and very helpful.

Had a great experienc! We bought a lovley sectional for a fabulous price. Manager Chip was a big help with everything! Thank you.

one of my best experiences with salesman Joe Dibacco! Talking about making you feel important. He made it a family like atmosphere. Didn’t rush us , didn’t hover over us. gave us our space and answered all the questions and went above and beyond what I expected. Something every sales person should take notes on! One of the best experiences that I’ve had ever! Thanks joe! We appreciate everything and will be back to furnish the rest of our new home!

Worked with Jessica today at Ashley. She was very helpful in assisting us in finding our new dining room table and end table!

First of all they were very kind when I first got there on April 9 .I tried out the beds and picked out what I wanted .as far as the delivery process they gave me an exact date and timeframe for my delivery before I left the store. I was excited for my new beds , I ordered 1Full size bed ,1 twin bed ,1 full size box spring ,and 1 full size bed frame. So my delivery date was April 17 , they called 2 days before my delivery and confirmed it would be coming on the 17th and everything I ordered would come and they confirmed my address and gave me a time. So the next day (the day before my delivery date) they called and delayed my delivery to April 27 I was infuriated!!! How do you you confirm my delivery and tell me everything is good to go but then the day before my delivery you change my date and tell me some of my items are back ordered? That makes no sense, did they give my mattress to somebody else and then make me wait? I will never know the truth! So the delivery day comes they night before they call to confirm everything , I'm excited once again and then boom they deliver everything except my full size mattress! I was beyond mad I spent the whole day calling I was on hold for hours waiting for somebody to answer , I call the store and warehouse, they tried to make me wait a week for 1 mattress saying that the delivery men must've forgot it then I spoke to somebody different and they said it was backorderd . Basically nobody I spoke to had the same story each time they looked at my file! They were rude I was hung up on and my calls were declined! This was a complete negligence for a simple mattress order! I finally talked to somebody this morning and they said it was back ordered and my new delivery date is April 30th I am so unhappy with their services I will never be buying anything from them again! Now I have to wait a whole 5 days with a twin mattress and a full size box spring and a full size bed frame in my living room because of their stupidity! DONT WASTE YOUR TIME ORDERING WITH THEM THEY ARE FAR FROM AMERICAS 1 FURNITURE AND MATTRESS STORE I would give ZERO stars if I could.!!!!! Terrible service I'll update if I ever get my mattress and I also ordered a night stand so I'll update you guys on how that goes my delivery date for the nightstand is May 22nd .

We ordered all new furniture for our house. The day they delivered it our bed wasn't with them. They said the foot board hasn't been ordered and it will be in next weekend. Come the following weekend we still didn't have a bed and when we called they said it would be next weekend between 3 and 6pm. Well here we are today and still no bed. We called up to the mentor location and asked if they knew anything since corporate was closed. The manager told us that hes not going to look into and that's not his job. And when we asked for a refund he told us no. He was very unprofessional. For the last 3 weeks we have been without a bed because we had all of our old stuff picked up the day before they delivered everything the first time. Either I need my bed that we bought or I need my money back, period.

I had a wonderful experience at Ashley home store in Mentor my sales person was Faith and she was amazing she knew all the products that I was interested in looking for and she had suggestions I had not thought about. I had fantastic experience and I will be back make sure you ask for Faith

The bad reviews from friends keep me well clear of this place.

My friend is having the worst time here. It’s not the first time I heard this. I went in a while ago. I felt like I was being sold a used car as the sales rep swarm u. I did not buy anything

Anyone looking to purchase from Ashley Furniture - DON'T. Buyer beware. Most horrific experience I have ever had. Was told 3-4 weeks delivery time on a bedroom set that was ordered on 2/26. STILL waiting on delivery and apparently -per their horrible guest relations department - it is not even expected until 4/30 at the earliest. Unbelievable. Dresser was delivered with chip in it and the store won't take it back. Guest relations advised they don't care as it was delivered. Delivery person told us to contact the store. Store will never call you as promised and will avoid you at all costs. You'll spend countless hours of your life on the phone, on hold, or speaking with some "manager " in guest relations" who will regurgitate scripted materials with a lackluster apology. When you visit in person, Sales Rep, Jimmy Campbell, leaves you at the front desk and the manager promises call backs only to go on vacation and leave you hanging. If you want to be treated like dirt and cattle- go here! Next stop, BBB!

My wife and I came in to check out living room sets and Sarah was more than helpful. We chose a sectional built to our needs.

I wouldn't recommend you spend any of your hard earned money here. Terrible customer service like at a all time high, they rush you to make a choice, STAY AWAY FROM JULIEUS. Told me I was paying a certain price and after I signed it was set for something totally different and was being charged that amount every week instead of month. Received my product with no manual to go off of or all the right pieces to build it. Extremely displeased with the store it self. Couldn't offer to deliver the product or even hold it till I came off the road. Negative 10 stars

I wouldn't recommend you spend any of your hard earned money here. Terrible customer service like at a all time high, they rush you to make a choice, STAY AWAY FROM JULIEUS. Told me I was paying a certain price and after I signed it was set for something totally different and was being charged that amount every week instead of month. Received my product with no manual to go off of or all the right pieces to build it. Extremely displeased with the store it self. Couldn't offer to deliver the product or even hold it till I came off the road. Negative 10 stars

I worked with Faith Painting at the Mentor store several times to finally narrow down what I wanted to order. She was very patient, fun to work with and went beyond what I expected in helping me co-ordinate furniture for a small space. Five stars for Faith!

I would recommend the professionalism kindness An time that Faith Painting, GM Jimmy an all staff took help find the best living room outfit an bed lift. Faith was very thorough with sizing set up financing and warranty. I will definitely return an highly recommend

Terrible service. I ordered a couch and they never called to schedule the delivery. I called and scheduled it and they said they would call the day before with a time. That never happen. We had already arranged to have the new couch the same day as carpet but now they say they don't see it on the schedule. Ive been on hold for 10 minutes before they picked up and now on hold again. It's been 20 minutes and still on hold with no answers. Ridiculous

Sarah Thank you so much for the great help.

This review is way over due. Our in store experience was great. Jessica was very helpful! The sectional we bought has a cuddler & I couldn’t figure out which side I wanted it on. But she helped me out with drawing out home layout. The delivering process took forever!! I understand during the holidays it’s 3-6 weeks for delivering, however they came to my home on a date we did not agree on, so they should of accomedated us. They said they’ll deliver after New Year’s Day! We were hosting a partying at our new house, so we borrowed a truck to go pick up our couch from the main warehouse... it was a very frustrating process. I recommend they hire more drivers during the holidays.

I wish i could award this company fewer than 1 star since that's far more than they deserve. Don't shop here unless you want to deal with a company that upsells, refuses to stand by their products and pressures you into purchasing additional furniture protection services that refuse to deliver on their contractual agreements. They couldn't even get my initial order right which forced me to have to return to the store three more times. Save your money and find somewhere else to get furniture. You couldn't possibly do worse.

Would like to thank Joe for helping us try to pick the right end tables. He was very nice and didnt pressure us at all. Even though a purchase wasn't made, I will recommend the store to my friends and I will go back.

Stacy Horn was fantastic!! She found us everything we needed even though we had some unique requests!! Go to her for all your housing needs!

I have been looking for chairs to go with my present Dinette Set or maybe a whole new set and had been to several stores already finding nothing that I liked. On Saturday, March 16th I set out with a list of several more stores and first one was Ashley Store in Mentor, OH. I never made it to any of the others. Faith greeted me at the door and directed me and then in a few minutes checked up on me. After learning more of what I was looking for, she had me sit down at a table while she went to see if a certain chair could be bought separately. I fell in love with the set I was sitting at - right size table, 4 chairs that were good on my back, a bench and beautiful wood. Just what I was looking for. When she came back, I told her that I would like to see if I could get this set. She was extremely helpful, knowledgeable, professional and explained everything in detail and arrived at a price that was a nice surprise to me. Most amazing was the fact that we both had the same unusual name. The other employees could not believe this either and I met many of them, including Paula, the District Manager and Jimmy the Store Manager. They were all so nice. It was an awesome experience and I highly recommend this Ashley Store in Mentor, OH and Faith.

The movers that delivered our furniture damaged our walls doors and door knobs I've called and they said I will be contacted in a few days it's been over a week no call back. Also was told a mattress protector was included with everything we bought was not included and never got a call back from Jimmy to see if he could get it fixed very dissatisfied and disappointed with the customer service of Ashley. Do not recommend and will not buy anymore furniture from them.

Stacy was great and super fun, found us exactly what we wanted!

Shopping at the Mentor store with Tayler Ryann is a great experience. She takes the time to listen to what you like and what you want she assist you in putting a great room together so if you want a great experience go to the Mentor store and ask for Tayler Ryann

We purchased a sectional, loveseat and recliner from the Mentor Ashley's location. Our Store Consultant/Rep, Stacy, was very easy to work with, and really helped us sort through all the options to make a furniture buy that will be ideal for us. The Ashley Homestore in Mentor OH was our sixth stop looking at sectionals, but, the best of all. Thank you Stacy!

Unfortunately I have to give them 1 star and it has nothing to do with the salesman or the staff at the location, I purchased the loft set for my daughter, they come on the delivery date without the ladder left what they did have, rescheduled for 4 days later to bring the ladder and assemble the bed only to find out that they were still missing parts, this time it's the roll slat for the mattress to lay on, and now we're on a wait to be called back because they're waiting for the manager at the distribution center to respond to a email that was sent and the only compensation given was a "gift card" that can only be spent in a Ashley store the pic shows what we're left with until someone can get back to us. Until then my mom is sharing her bed with my daughter.

My parents went to Ashley Homestore-Mentor on Saturday, March 9th. One of managers they worked with was Chris. Chris was very professional and helpful. They came to the store looking for a few items, but working with Chip. They completed their entire shopping list. He answered their questions and helped with financing and setting things up for delivering. Also, he treated them as a friend of the family and made them feel very comfortable. Outstanding customer service!

Faith was our sales consultant and she was fantastic!! Always approached us with a smile and a friendly disposition. Her committment to customer service was paramount. My husband and I had a great experience buying through Ashley Furniture. We look forward to enjoying oir new couch and bed!!

Sarah was fantastic through the process of finding a new bed set. Wouldn't have asked for anyone else. She made it very easy and stress free.

Every time I have been in the store I have had a pleasant experience. Today, I bought a dining room set from Stacy H. She was exceptional to work with and I would recommend her to anyone looking to purchase furniture.

A huge shout out to the Jimmy’s at the Mentor Ashley HomeStore!!! Jimmy C took care of us with our bedroom and dining room needs and of course some awesome accessories! Then he took us to the mattress department and after explaining a bit about the mattresses Jimmy C hooked us up with the knowledgeable Jimmy M to educate us even more on the TEMPUR-PEDIC mattress’s and bed itself with the different controls! SLAM DUNK we PURCHASED our first TEMPUR-PEDIC King size bed!! We are so happy with the service received from both of you!!! Thank you so so much! We will be back!! Christy & Bob

Morgan was very nice and got us the best deal on the new dresser we bought today. Will recommend Ashley homestore and Morgan as the sales person to go to.

Great customer service. Morgan Spahr is has a great personality. also a great sales person. everyone was great

Joe was awesome to work with and gave me a super price on a beautiful dining set. I have walked in and out of Ashley in Mayfield 4 time. Just felt overwhelmed and frustrated. Joe was upfront straight forward and to the point. Worked with me on the dollars and didn’t give me the run around. I finally got to buy a dining set after 4 months! Thanks so much!

Joe was great! Super helpful

Sarah Goodman is amazing. She is wonderfully friendly and helpful.

Sarah Goodman was amazing. She was a great help in finding the right furniture for my mom's house

The store and the employees working there are amazing, but once it has left their control the GRC kinda screws you around. THEY CAN NOT CONTROL WHAT HAPPENS AT GRC.

purchased sofa and loveseat on 2/2/2019.was to deliver on 2/14/2019.i hurried to pay someone to remove my old coach and loveseat on the 12th.they called on the 13th to cancel and reschedule.now I have nothing to sit on in living room for a week. why don't they have more trucks so we wouldn't be inconveinest as we both have medical problems

Annabelle was Fantastic answered all our questions

This was my first time at Ashley Homestore. I was treated very . well. Katelyn Shinault was my consultant. She was very nice, polite and professional. She explained everything to me. It was a pleasure working with her. She did her job efficiently, and the wait was not long. Kudos to Katelyn. I will shop at Ashley again. L. Clemons 2/2/19

Great store. Just got our new couch. If you need any help ask for Stacy!! She won't disappoint!!

Stacy was amazing and very informative and helpful. She got us a great deal on my new mattress and bases, I cant wait to sleep on it,, i have purchased living room furniture for both my living rooms and now a new mattress.. Highly recommend her and Ashleys..

they wait at the front for folks to walk in and you almost think you are going to be seated for dinner...there is no "just browsing" here...you have a chaperone the entire time - annoying and uncomfortable. 2 stars because its a nice store with nice selection but i couldn't wait to leave.

We have always had an exceptional experience in both sales and service at Mentor Ashley’s store…and Allison today as our consultant was no different!

I really enjoyed my experience at Ashley furniture!!! Dion is such a great salesman there🤗🤗🤗🤗🤗 I would recommend anyone to shop there for a great buy and very kind people.!!!!