Ashley Store Mentor, OH (Erie Commons)

Stacy was professional, and had a great sense of humor. She made our experience enjoyable. No pushy sales people and the atmosphere was friendly. We felt right at home. Thank you!

My husband and I went to Ashely to purchase a mattress. Nate, our salesman, made the process simple and stress free. He was knowledgeable, got us the best price and never made us feel pressured.

This is my first time purchasing at Ashley Furniture… The salesman was very knowledgeable ..extremely helpful and we completed the purchases within 45 minutes… Not only picked up a matching bed with matching nightstands to an existing set I was able to pick one of the coolest looking desk I’ve ever seen. Thanks again Ashley Furniture. ..

BE AWARE!!! In October I purchased a sofa to be delivered to my apartment. The first one came damaged ripped in more than one place. I had that one sent back. I was going to cancel the sale and get my money back. Ashely Furniture would not let that happen. I had to get the sofa. The second one came a little better but not much. I wanted to send it back but the driver told me that all the sofas look like that and there is nothing wrong with it. I figured I have the warranty if anything happens. Well, it did. The sofa was very uncomfortable; nothing like the one I tried in the store. If I sat on one side of the sofa I fell over on my side, the middle has no cushion and the reclining is terrible. I called and explained that the sofa was bad, that it is damaged and Ashely Furniture REFUSED to send over someone to look at it. I was told that they don’t cover such issues. That it is not part of the warranty. How can the fact that the sofa is damaged not be part of the warranty? When I moved a few days later, I found a screw under the sofa. There is nothing else there the screw had to come from the sofa. I called Ashely Furniture back and told them that I found a screw and they need to send someone over. Well, Ashely DOES NOT cover your furniture if you move. It voids your warranty. This is NOT something that they tell you when you purchase. Regardless of the fact that I called before I moved, they still REFUSED to send someone. So now I have a sofa I paid for that I can’t use. Ashely Furniture has lost my business, not just at their stores but the brand that sales in other stores.

Tagged along with mom while she was shopping for new living room furniture, the salesman Nate was super polite, very patient, and informative. So much so, not only did mom get living room furniture and a mattress, I also got a new mattress.

I went in looking for accent chairs. Sonia greeted me warmly, introduced herself, and listened to my needs. She pointed in me in the right direction and left me to browse without hovering. She checked on me periodically and answered all my questions. When I went back to make my purchase She was extremely pleasant and helpful making the entire process so amazing easy. Thank you Sonia!

Very friendly staff and got a good deal.

Thank you.I got absolutely wonderful experience from Ashly furniture store from Mentor and Brooklyn, OH.Thank you,girls.

Great Customer Service

Bill the manager was great. We were unable to go to the store to look at beds due to unforseen circumstances and he was helpful and reviewed his stock and tell us about each mattress that would fulfill our needs and we were able to choose and place an order. He took his time which was greatly appreciated. Can't wait to receive our new bed.

I had a great experience with my sales person. She was professional and helpful in helping me find the perfect items that I wanted. Thank you.

Great buying experience. We are repeat customers and will continue to shop at Ashley. Lovely staff.

Great experience. Found exactly what we wanted and very reasonably priced. Charles, who helped us, was fantastic!

Great customer service

Stacy is the best! She answered all my questions and really helped me out with everything and anything I needed. I’ve been to Ashley several times and I’m always happy!!!

Ally was very good. No pressure, checked in a couple of times, but left us free to shop.

Everyone was super friendly, lots of options! Charles was a HUGE help through the whole process & made the transaction smooth and easy. He was easy to talk to and very funny.

Very positive. Sales person was very helpful and knowledgeable.

Very nice and informative

Perfect, excellent customer service.

Andrew was very professional very knowledgeable on what we was looking for, very nice experience

Ally was very helpful and patient with us as we chose a mattress set

Sonia at the mentor location helped us out. Nice and professional and didn't bother us too much.

Great job. Very happy 😊

Great experience today. Worked with Allison. Bought dinning room table, 6 chairs and server. Thank You again Allison. I will be back.

Stacey is a very nice and friendly and professional

Stacy did a spectacular job of paying attention to my needs and budget. I definitely would recommend Ashley Furniture to my friends and family!

Nate was a very helpful salesman for my unique bedroom set needs.....

Wonderful experience at Ashley today. Went in looking for a new living room set. Our salesman Andrew was very patient and knowledgeable with our needs. Took hours with us in making our purchase. No pressure whatsoever!! Couldn't be more happy with our experience. Thanks for everything!!

Great serve. Took his time. Explained thinks to me. Will be back

From Start to Finish our experience with Stacey was stellar. She helped us work within our budget and steered us into the right direction concerning financing. She really listens and that is rare in sales. Can’t wait till our recliners arrive after our Christmas tree comes down.

Bought a power recliner. Got the extended warranty and damage plan. Two month into owning it, the chair broke and doesn’t recline right. Called service department. They asked me to send them pictures. Then they ordered parts. How they determined what parts it needed from a picture is a mystery. It took 3 months for the parts to arrive. Got them beginning of November. Notified Ashley service. Spoke to someone to set up service call. Finally got a call today. They can’t come pick it up to fix it until the 31st of December. Then they say they will bring it back January 7th. Ashley’s warranty policy is a joke. The chair is paid in full with extended warranty and I haven’t even been able to use it for the last 6 months. And now I have another month waiting for them to pick it up And fix it. What’s the point of buying extra coverage and not just exchange the chair for a new one? I will never buy another piece of furniture from this company again.

Andrew went above and beyond helping us make the right selections for our home. Highly recommend!

Received great customer service from Charles. I came three times gathering information on buying a new bed, and he was always patient, knowledgeable and kind.

Stacy was Super friendly and easy to work with. Educated me on the products i was interested in purchasing.

Friendly, knowledgeable staff. Nice variety of options

Charles was great. Took time to show us several options given our specifications. We came back for the Black Friday deal. Looking forward to delivery.

Wonderful experience! Andrew Cipollone made the whole process easy! Thank you. Will definitely return for future purchases.

Very knowledgeable and courteous employee, Andrew Cipollone

Charles was fantastic, didn't hesitate to give us a great deal on the bed set I was looking for! After finding some patio furniture on clearance earlier this year too, it's obvious that I'll be back for more. Thanks!

Excellent customer care

Friendly staff and helpful! Professional

Stacy was outstanding. She listened to our needs and likes. She provided excellent information to help us make a great decision. We shopped around and Stacy provided the best option. We would definitely return to have Stacy help us again.

Andrew was a complete professional, very personable and knowledgeable. We were extremely impressed and our experience @Ashley was definitely a 5+ rating. Thank you!!

My experience so far has been GREAT! My salesman was helpful, not pushy. Amanda in customer service rescheduled my delivery appt as requested. The response time was super fast and efficient. Looking forward to getting our furniture.

Bill received us well and knew exactly what we needed. Very pleased with his knowledge and attention to detail.

Sonia was welcoming, helpful, considerate, informative, but not pushy in the slightest. She even went the extra mile to stay after closing hours to help us make a decision. We got an awesome deal too! Best experience I’ve had at a furniture store.

The store had a huge variety of furniture and I found just what I wanted. The staff here are amazing! Thank you

She was absolutely so pleasant to work with and explained everything in full details. Great Job!!!

We were very impressed with Charles, our salesman. He was very knowledgeable and took the time to make sure we got what we needed. We did not feel rushed and he was attentive but also gave us the space to think and make decisions. We are appreciative of his help and time. We will definitely recommend family and friends to Charles at the Ashley store.

Stacey was a joy to work with. Very knowledgeable and accommodating! Looking forward to going back to complete my remodel!

We had a wonderful experience at Ashley’s in Mentor. Sonia was extremely helpful and so was the store manager (we couldn’t remember his name). My mom has to basically refurnish her home after a house fire. We started with her bedroom set and were so pleased with the exceptional service that we will definitely be coming back soon to get the rest of the furniture we need. The sales team was very knowledgeable and helpful getting us set up with the delivery when we need it. The set we chose was beautiful and well made. We definitely recommend shopping at Ashley’s!!!

Someone greets you at the door when you enter. Employees are friendly they allow you to shop unbothered. Nate assist and they offer to take my purchase for me to the car without me even asking.

Stacy was very helpful in showing us what we needed and went above and beyond to help us ! Highly recommend them over the other 5 local stores

Gabriella was great to work with. Sure found what I needed and helped me place the order in minutes!

Our salesman was excellent. He was knowledgeable, courteous and easy to work with. His name is Nate Rivera and we appreciated his sales approach.

Stacy Horn was very helpful with helping me with my furniture selection. My experience at the Ashley store was a pleasure.

I had a great experience buying my new dinning table and I love it. Their customer service was phenomenal.

Bought extended warranty paid almost $1000 for the extended warranty and it covers. Nothing don’t ever buy that warranty. It is not worth it. They will burn you.

Employees were polite and helpful. Delivery still pending.

The salesman there were very nice Got a great deal thanks The Greens

Sells furniture stuff

Andrew is an excellent salesperson. He allowed us time to browse but was there to answer all of our questions. The store was clean and had a large inventory to look at. I definitely will be back.

Had the best experience buying my furniture !

Ashley was amazing and a great help .

Charles had great knowledge regarding mattresses. He worked hard for me to be able to get my mom a perfect new mattress and base.

I walked in and CHW greeted me at the door and I told what I was looking for. He said follow me and 15 minutes later I had just the recliner I was looking for and was on my way back home. It doesn’t get any better than that.

Charles was very friendly, helpful, and professional.

Worked with Andrew he was very helpful and very accommodating

Very easy to purchase what I wanted and best of zero pressure from sales dept. Can’t wait for my new furniture to arrive!

Andrew is great! He is kind, knowledgeable and friendly but not pushy. Listened to our needs. (Mentor ohio). My poor review is not due to his service. It is based on the fact that half my order was delivered and the other half is not coming for another month! We were not told there would be a delay on any of it until part of order was delivered and when we called to find out why, we were informed it was on back order by service dept. I called Andrew and he was able to get it delivered sooner. We shall see if it does. Hopefully within 2 weeks. Still too long to wait. Also just a text from Ashley about back log the next day! No phone call. Andrew seemed to be the only one who cared to help. Let's hope it comes by 10/11! My first payment will be due before I even get the furniture....frustrating that no communication was made. We would not have ordered it if we knew it would be 6 weeks to get it as we have no furniture in our living room. I also never confirmed delivery of order and was lucky to be home!

Sarah was great! She gave me plenty of space to walk around without any pressure and answered all of my questions. I’ve bought Ashley furniture before and will continue to do so moving forward with such great service. Looking forward to my delivery!

Andrew was very friendly, attentive and helpful. He was also extremely knowledgeable about the products, both on the showroom floor and on the website. It was a great experience shopping at Ashley in Mentor.

Overall the experience was great! The staff ion the floor is very respectful and they will give you space so when you're shopping at the store do not feel like you are under pressure, we had a mind changing at the next day and they were very good and worked with us I will definitely keep shopping there and recommend it to anyone to do so!

Sarah was very helpful and accurate! Very happy!

Charles was great in helping us with pricing and financing! He we polite, helpful and never pushy. The process was quick and easy.

I went to Ashley furniture store looking for either a bed or sleeper sofa for my son. Charles was pleasant as he asked me what I was looking for. He showed me several things and he didn't hoover over me. However he did check on me to see if I had any questions. Charles was very knowledgeable about the different pieces of furniture that I was interested in. I for sure would go to see Charles when I need more furniture.

Charles was very helpful and patient with me in picking out my furniture I really appreciate everything

Very knowledgeable my salesperson was his name is Nate can't wait for my delivery

Charles my sales rep was very nice and we'll presentable and he did not follow me around the store

Andrew was great couch is beautiful

Charles Wright waited on me and my daughter and helped me find the perfect table and chairs for my dining area! Highly recommended!

Extremely friendly, helpful and very knowledgeable!

Nate was super friendly, informative and helpful. Looking forward to our new mattress and sectional.

That store is awesome

Excellent buying experience, great selection for my Indoor Golf Club with simulators. Furniture should be very comfortable for our guests. Bill an Nate...very helpful!!!

Stacy was great, easy sell easy buy

Great service and lots of options

They had a measuring tape so I could get an accurate dimension

Very poor customer service. When asking for information on a Mirror, it seemed like I was bothering the sales woman. She never introduced herself and walked away. Then when I sought help to purchase it later from another gentleman, she swept in to get the commission. She still never introduced herself and seemed very annoyed.

Jay greeted us at the door with a smiling face! He was extremely helpful! He listened to our needs and helped us select the best dining table for our home! He is very personable and has GREAT customer service skills!! 😃

Best customer service and shopping experience ever.Stacy and Bill are tops.Will Co tinue to do business with them always...Great Job

Our sales guy was Charles and he was very helpful. He didn't follow us around or pressure us into buying. We told him what we were looking for and he showed us what we wanted. We did end up buying and he made the process easy. We will go back to Ashley's again. Thank you!

Great selection......clean and well kept store and very helpful service.

I had a wonderful experience with Daesha yesterday. What a delightful young woman. Absolutely delightful! I hope she’s there when I go back to the Mentor store today. I’ve decided to buy another table. Nice selection of side tables at Ashley. Highly recommend.

Very pleasant and helpful salesperson. Very impressed and we will be back.

Charles greeted us at the door & gave us info on what we were interested in. We were happy to look on our own, knowing Charles was nearby for questions. No high pressure sales pitches - just the way we prefer to shop! Looking forward to delivery.

Great experience knowledgeable team and great sales all around made a great day for a first time furniture buyer

Fantastic experience as a first time customer today. Jay was knowledgeable and professional from the moment we walked in. Gave us a showroom tour and helped get to a price under budget. Similarly, Gabriella was amazing in support, willing to help us navigate warranty and delivery details during checkout with the same professionalism and courtesy…Very positive first impression and I will 100% be returning for future purchases. (Greg, give them a raise!)

Buying our living room furniture was an exceptional experience thanks to Stacy Horn's guidance.

Fast friendly service. Great price, great pople

Salesman was polite showed us what we were looking for and gave us time to shop then came back and we made our purchase.

Very helpful sales staff. Lots to choose from

Very good service and the price is great

Stacey was so helpful and not pushy at all. Great experience. Hope delivery services are just as good

The salesman was professional and knowledgeable !

Jay was wonderful!!! He had knowledge, advice and patience with us as we picked out a sofa. He is the best!!!!!!

Great customer service. Thank you Nate!!!!!

very enjoyable experience, sales person was very helpful and cordial knew what he was doing and knowledgeable

Sara was professional friendly and so attentive to my 92 year-old mom. She took her back-and-forth to the Loveseat,let her try it out Several times. She never seemed rushed and did the same with the table chairs mom wanted. I think Sara is one of your best assets. Thank you.

I was “just looking “ but I really liked Stacy who was helping me out and I decided to buy. Truly love their furniture.

We entered the store and were pleasantly greeted by Sara. I asked where are the recliners and Sars indicated an area in the center of the store. She did not follow me around like a car salesman and did not connect with us until I had tried about a dozen chairs. I actually had to go find her and let her know I had made a decision. That in itself sold me on Ashley furniture. I did end up selecting a recliner for my use with no pressure pushing me toward a more expensive piece or no sales pitch to get accessories to complement the chair. it was so unusual that Ashley will be my preferred choice and I hope Sara is still there. Don Wickliffe

Stacy is a very efficient, courteous, and friendly floor sales rep!

Great help finding what we were looking for.

Awesome service. Explained everything throughly and made the process super easy!

Good customer service from Nate.

Very helpful & didn’t pressure me to spend more than I wanted. Quick delivery & accommodated my schedule.

Very positive experience. Our salesperson was very knowledgeable about your furniture and helped us find exactly what we wanted. We will return as well as recommend Ashley to family and friends. Dan and Debbie Martin

Nate was excellent to work with! Beautiful selection.

Devon was excellent and professional.

Went in to purchase a mattress at Ashley furniture yesterday. Worked with Charles Wright. He made it an easy process to find what we needed. He listened to our needs, was informative, and most of all did not pressure us into anything. Can’t say enough about how seamless this purchase was to make. If you go to Ashley I’d recommend asking to work with Charles.

We had an amazing experience! Start to finish! Jay and his associates were wonderful and helped us furnish our new home with ease. We are so grateful and highly recommend this location!!

My salesperson was very accommodating. I found the couch I had and he literally move two chairs to the same area so I could see the furniture together. Very nice

Stacy Horn was the perfect sales person. She was kind, friendly, knew her products and was not pushy at all! We shared what we were looking for in a sofa and she guided us around the store sharing her suggestions. Once we found the sofa we liked, she stepped away and she suggested we look around the store on our own. We thought that was such a nice gesture. We did buy the sofa and are awaiting delivery. I would highly recommend Stacy to family and friends along with anyone else who wants to enjoy furniture shopping. Ashley Furniture has a wonderful selection of any furniture you might need for your home too. Thanks again Stacy!

They are always so helpful and knowledgeable at the Mentor Ashley. So very personable, they know my mom and I by name!

Nate and Jay were both very helpful!

Great service..pleasant staff

We recently had a wonderful experience shopping at Ashley. Nate showed us the stools we were looking for and did a price match for us from a competitor. We were able to pick up our stools the next day at the warehouse in Aurora. We will definitely return to Ashley Furniture.

Malcolm was very helpful and we found a nice couch and recliner

I had a great experience working with Stacey. Cannot wait for my new furniture to arrive.

I was looking for some kitchen bar stools. We went into Ashley's and it was a little hot with no air conditioning. Due to the inconvenience I was able to get a 25% discount. Thank you Ashley furniture.

Charles was very knowledgeable and helped us select the perfect mattress and matching bedroom set to go with it. He provided a seamless transaction process and broke down the numbers so we knew exactly what we were spending .

Very helpful staff.

Great experience working with Charles. Managed to get the dining set my wife wanted at a serious discount. Spent more than I'd budgeted but got better quality furniture that makes my wife happy. Worth it.

I’m only giving a 3 star because the sale person who tried to show me around was grest! I was in with my daughter to look at couches and I couldn’t even make it through the whole store because of how unbearable to heat was. It’s almost hotter inside than out! Charles was wonderful & offered us cold water. And the manager checked on us and she was pleasant and offered us snacks but we couldn’t stay in such an uncomfortable environment. We were sweating! The workers was red and sweating. God bless them. If you fix the AC we’d love to come back & look again.

store itself and customer service is fine but God damn the ac must be broken or something in there. it was so unbelievably hot i couldn’t even finish looking at everything. i needed a new living room set but with the way i was sweltering it wasn’t even worth it. would have been more comfortable shopping outside at a yard sale. do better!!!

While the store had a great selection with welcoming employees, it was so unbearably hot, I couldn’t possibly have stayed in there long enough to shop around. The employees available to assist customers were visibly uncomfortable, red in the face, and sweaty. It seemed as if the AC system must’ve been out for days to get the store to that kind of temperature. I’d hate to think any customers are sitting on new furniture available for purchase and sweating on merchandise set out for everyone to try. Overall really ruined my experience.

I had a great experience with this store! I went in with a vague idea of what I wanted and the sales associate, Malcolm, found the perfect fit for me. The whole process was easy and he explained everything about the furniture, warranty, and delivery really well.

Awful store with horrible customer service and blatant anti consumer practices. Their online return policy states 30 days but they refuse returns that aren't within 3 days. They make you call, wait and speak with someone, and take pictures of unopened boxes before they'll even consider a return.

Sarah was incredibly kind and thorough with our mattress purchase and made the whole process a breeze.

Charles was a wonderful salesman and helped us throughout the experience. I highly recommend Ashley and Charles.

relaxed and easy

I have been a more than satisfied customer of Ashley Furniture for many years. This most recent experience, I received exceptional service from Nicole. Looking forward to working with her again on my future purchases.

My salesperson was Danielle at the mentor store. She was so helpful at helping us find our new kitchen set.

Very friendly and helpful.

Great customer service Very personable, very knowledgeable and no pressure!

Appreciated the staff allowing me to review the options I had narrowed down and ask the questions I needed for the Bedroom set. I have a small bedroom and grateful that they understood my needs.

My husband and I wanted a sleeper sofa. Danielle, our sales clerk was very helpful and provided us what we needed for a good price.

We love Ashley Furniture! Great quality furnishings and products and worth every penny!! This store never disappoints and we highly recommend it if you’re looking for reasonably priced, beautiful furniture that’s built to last! But can we take a moment to commend the EXCELLENT salesman we had the pleasure of meeting and interacting with this evening?? Nate (Slick) was absolutely phenomenal! We didn’t feel rushed or pressured to buy anything, yet he was able to pay very close attention to the small details we were looking for in our new bed. Nate can teach these salesmen a thing or two about patience. He made suggestions, was very thorough and extremely knowledgeable when explaining the various aspects of the mattresses and bed bases. This young man sold us! We highly recommend Nate as your next salesman at Ashley Furniture in Mentor! He made us want to spend money there! Great job Nate!!!

Jay is very good salesperson to work with asked what I was looking for, I was very pacific and he was more than happy to work matching prices I had on similar sectional. Look forward for next purchase👍

Our customer service experience was definitely lacking.

Charles was super helpful and knowledgeable thank you so much!! Looking forward to my new couch!

Absolutely the best customer service! Thank you Ella! I will be a repeat customer!

Stacy knocked it out of the park! Thank you for your patience and assistance. Got a great deal!

Charles did an awesome job helping us narrow down choices and leading us towards the set that was ment for us. Also very helping keeping the little one entertained.

Our sales woman Stacey was wonderful professional and a huge help with our decision on purchasing our new leather couch and swivel chair will be back ! Thank you…

I have to say we receive excellent customer service from Danielle at the Mentor store. From the moment we walked into the store, Danielle was there to help guide us and find what we were looking for online. She walked us through options and gave her honest and helpful opinion when asked for advice. This was our first purchase at Ashley's but we will definately go back in the future.

A lovely place to look at displayed furniture. Store is beautifully appointed and I enjoyed my shopping experience there, enhanced by a great sales lady (Nicole) who knew her products and used no pressure; which I really appreciated. In the near future, I will be sure to come and visit them for additional product. A shout out for Nate who also assisted me. Thank you all! A very satisfied customer Ricker V.

Gabriella did a fantastic job! Highly recommend!

I found exactly what I wanted. Sarah was great. She answered all of our questions and was very knowledgeable. Great experience.

Sarah Bailey at Ashley Furniture in Mentor is absolutely AMAZING. Great CAN-DO spirit! Sarah made spending money fun! Everything was 50-percent off and IN STOCK!

Got a great deal on a clearance futon. Nate was an awesome salesman. Thank you very much!

Salesperson was very friendly 😊 and had good recommendations,

Danielle was wonderful. Very knowledgable of the furniture pcs. She was available to help us whenever we needed questions answered but gave us the space to look, talk and try out the new furniture. Ashley had so many nice styles, designs, colors and fabrics to choose from and the lay out was what you could imaging them in your own home.

Our sales person was very knowledgeable and so nice.

Nicole and Nate Are amazing. They gave me the best deal and made me feel at home. Bill the Gm is a funny guy and even gave me a free purple squishy and a mint to take home with me. What a nice guy!!! Thanks team Mentor will be back again

Nate did an absolutely fantastic job. The associates here are always timely and attentive. Today he set me up with a lovely outdoor set for this summer all while making this shopping experience simple and easy. 10/10

Sarah was great

Very friendly and knowledgeable staff.

Sarah was great! Very helpful, left us alone and was not pushy at all!

Stacy was the sweetest & understanding salesperson at the Mentor, Ohio store. I took almost a month to test mattresses & look at all my options at other furniture/mattress stores & did research on my final choices, due to health issues. She listened & never once pushed me into buy right away. At the closing of the sale, I was still changing my mind & not one complaint or eye roll at me, as she needed to update my purchase 3 times. Stacy is easy to talk to & made a personal connection that made it easy to relate to the customer. She could teach sales, how to build client base & customer service courses!! If I could give her 10 stars I would!!

Willing to work with me

Nicole was so helpful. She listened to what I wanted and helped me pick out my new furniture. She kept me updated on everything

Friendly no pressure service. I would highly recommend them.

Sales person was very helpful and the prices were even less than their competitors in the area and the quality is the same. I will definitely be back. Thank you

Bought a beautiful bedroom set and recliner at Ashley Furniture today. Our sales associate was Sarah. She was low key, in the best way, and very knowledgeable. We were very happy with the prices too. I love the size of their store. They have a large, beautiful selection of furniture, but it’s not such a large store that it’s exhausting to shop in. And I love that they are right there to help if you have questions, but they aren’t high pressure sales at all. This is my third purchase at Ashley Furniture in Mentor in the past 4 years.

No pressure sales, great prices.

Andrew was amazing

Danielle was fantastic and so very helpful and friendly 👍🏽❤️

Blown away by the personal service provided to me to meet my unique circumstances! Thank you Ashley Furniture and my favorite sales person Stacy.

Nicole was absolutely AMAZING!!! We can't wait to come back for other pieces for our new house!!

Nicole was very helpful. I have purchased from Ashley in the past and have always been pleased with the quality

Great customer service got what we needed it all set. Prices are good and deals are always there stopping in. What are you waiting for?

Great customer service Stacy was very amazing and helpful

The sales rep was helpful and did not pressure me. He showed me chairs that were similar to the style examples I gave him which ended up being perfect!

The sales lady who assisted me today was wonderful and very patient - so sorry, I can't recall the name, please forgive me. It was great seeing the team especially Stacy, who always has a welcoming smile. I will return.

Christopher Foss was very personable, wasn’t pushy and made our decision to purchase quite easy! He even went as far as to look around and was able to price match. Will shop here again.

Great help and patience in finding our new family room sofas.

Thanks for the service, patience and kindness that was rendered to family in I.mo

Came in to look at options for our new home. Brian guided us through different options and was very helpful. Took the time to look at pictures and give us great ideas. Definitely coming back!

Greeted by Brian who was an amazing navigator in my search for a specific item . Though I didn’t find exactly what I was looking for in store , Brian looked up another Ashley item that could have worked online . Brian was extremely helpful And if I return I will definitely only ask for him . Showroom was beautiful.

Stacy was very helpful and friendly. The whole experience was amazing. Very pleased with her knowledge of the furniture and her kindness.

Stacy took good care of us and found us out perfect sectional couch

Danielle was very friendly and extremely patient with all my questions, and several times I changed my mind about things and wanted something different and she didn't bat an eye. She worked with me on pricing and explained warranty and delivery options clearly. Overall it was a very pleasant experience.

Salesperson was excellent. Had a few issues with delivery because of my driveway having snow on it for 3 months...they will NOT deliver if there is snow or ice on your driveway. At the time I was irritated by that...but once my better judgement kicked in...they were right...no ice or snow. Delivery guys were great! Polite and assembled the furniture quickly and neatly!!!

I had a great experience. The associate was extremely helpful and professional. He went the extra mile by carrying my items to the car for me. He was very thoughtful and considerate. Unfortunately, it has become rare to encounter this type of customer service today. Great job and thank you for your kindness.

Thank you Brian for your great customer service!

Nicole was an awesome help !! This was my first time in Ashley and the store was huge and pretty confusing. However Nicole approached me willing to help me settle my confusion, and that she succeeded with !! Phenomenal experience!

Those Ashley Sales Person at Mentor store was one of the best sales persons we have EVER Experienced for our Recliner purchase. A Real Addition and Complement to the Ashley Organization, mary

Nicole was amazing. She knew everything about the different sofa and loveseat combos. She was also helpful with arecommendation on the best color.

Purchased a couch I've been looking at for several months. Both the people I dealt with were very courteous and easy to deal with yet quite professional. Stacy was the Sales Consultant who actually placed my order and made it effortless. I would not hesitate to recommend Ashley - or Stacy!

Jason was fantastic answered all our questions and was very personable

It was good! We got a good deal and our salesperson, Stacy, was extremely helpful. She was excellent and friendly. It only loses two stars due to a specific store policy. Which is that if an item is on clearance they won’t deliver it to your home. Luckily our sweet and wonderful salesperson, Stacy, was able to quickly put us in contact with a third party that would take care of the delivery. Stacy went above and beyond.

We had a wonderful experience at the Ashley store in Mentor Ohio. I took my 95 year-old aunt couch shopping and Stacey met us at the door. She offered a wheelchair which we gladly accepted. . Stacey lead us around the store to find the perfect couch that my aunt loved and made everything so easy! There was a lot of selection and Stacey showed us a few different couches until my aunt found the one that she absolutely loved. I highly recommend this store and great. Kudos to Stacey for going above and beyond that day.

Salesperson, Stacy, was amazing.

Had to ask for help but was assisted kindly. Just wish I didn’t have to wait two weeks to get the furniture.

Absolutely, the greatest stafffff, best service best price s. Thank you👍💯

Super professional and helpful staff. Great deals too!

Excellent service! Came to buy a new mattress and Jason did an awesome job helping me with finding a new mattress! Great job Jason!

Sarah was pleasant and very helpful without being over pushy. I enjoyed working with her and will be doing .ore business in the future.

The service was prompt and the price was reasonable Nicole did a great job assisting me and handling the details of the delivery!

Nicole was super helpful. For being a first timer on buying furniture she was amazing and so supportive. Thank you!!!

Stacy was wonderful! And she really took the time to listen to my concerns and answer them while remaining informative and ultimately kind! I really felt like she listened to me and was able to talk to me and guide me while keeping my best interest at heart, and that can make all the difference!

Was at Ashley furniture to purchase a couple of dining room chairs. Jason was our salesman. Reminded me of what true customer service used to be like respect and a real willingness to To help. Hard to find these days.

We were searching for the perfect couch to go in our living room. I have never been to an Ashley Furniture store before. There were so many options. We happened to come at the perfect time when there were a couple of sales going on. Everyone was so nice and very helpful. It was a great experience!

My experience was PHENOMINAL!!! Stacy was the best salesperson. She went above and beyond. Great employee.

I was greeted and given a persons name if I had questions. They only approached when I made some serious stops. NEVER pushy. Sarah was knowledgeable and friendly. Made it really easy to business and make my purchase. I wasn’t there for hours doing paperwork either. I’ll be back to the mentor store!

Stacy and Josh are wonderful to work with. Wonderful people they are. 11/17/25 Stacy is the best!! Love her personality, sense of humor and all wrapped in total professionalism Andrew was good also.

I had Sara she was very friendly and helpful very knowledgeable and answered every question I had if I ever have a good anything from there again I hope the god Sara is there. Actually, everybody there were very, very kind and friendly. The place was very clean.

Nichole was excellent. Friendly. Knowledgeable and very pleasant.

Came in knowing what I wanted. Salesperson was easy to work with, no high pressure

We were assisted by Stacey and she was so knowledgeable and we really appreciated her professionalism.

It was a great shopping experience. They have a great selection of furniture, and the staff were nice and super helpful.

Sarah at the Mentor Ashley store was terrific. She answered all of our questions and was patient while we looked at everything. She was not a pushy sales person. As for the store, our furniture will not be delivered for a while to give a full review. Saved the fifth star for that.

They were great. No complaints at all.

Very easy deal, matched price from competitor, I was happy and looking forward to my new sofa & recliner

Jason was our salesperson. He did a great job of helping us find what we were looking for and politely answered all our questions.

The service at the Ashley store in Mentor was outstanding—attentive, friendly, and genuinely helpful. The staff went above and beyond to ensure a smooth shopping experience, answering all questions with patience and expertise. I highly recommend this location for anyone looking for quality furniture with top-notch customer care.

Overal great experience. The store had a ton of options to suit any need, whether that is price or comfort. The sales people were super nice and knowledgeable. Our sales person, Josh, listened to exactly what we were looking for and was able to help narrow down the options. By the end of it, we found the perfect sectional for our family (dogs included), and even got a coffee and end table to complete the room.

Josh was very helpful in finding my requests. He was not pushy and provided the perfect balance between being attentive while giving me space to consider my options. He was knowledgeable in the products and responsive when I asked questions after leaving the store. I will be back!

Nichole was amazing and made the process very exciting and smooth!

Ashley is exceptional. She took the time to show items she believed would work in the area I am working with. She is also patient!

Stacy was the best! She showed us exactly what we wanted and was an absolute joy to work with. If we ever go back we definitely will be asking for her by name.

My wife and I were pleasantly surprised on the Apartment sized furniture that Ashley shown us at the Mentor store. Stacey showed us different choices for our limited space and let us choose which suited our needs and comfort zones. If the wife is happy, well you know the rest of that one. Great prices too. Lots to choose from with a no pressure sales push either. Definitely will do more business here. Highly recommend here.

Joshua was professional in his knowledge of Ashley Furniture. He was also friendly and very helpful. We look forward to getting our new furniture.

Professional and quite respectful

Great service and prices

very bad service, it took them 1 month to deliver the merchandise and they got the wrong merchandise

Worked with Nicole over the phone. She was so friendly and accommodating and made the process a breeze to get my item ordered.

Was there looking for a sectional last weekend. I was basically turned away buy the guy at the door who told me I'd never find anything in the dimensions I was looking for so I left. Ended up finding what I wanted right down the street. Happy to spend my money elsewhere.

Great experience! Josh Chambers was fun to work with and super smart about his products! Ask for Josh! You won’t be disappointed!

Friendly sales person. Great experience

Stacy was extremely helpful and very knowledgeable. Will definitely recommend seeing her to all of my friends and coworkers that need new furniture or beds.

My Sales Associate was so helpful!

We worked with a very nice salesman, Brett, who was very knowledgeable and helpful.

Sarah helped us with our furniture selections and was able to accommodate all our questions.

Sarah was fantastic! She was very helpful and knowledgeable, making the entire process easy and enjoyable. Great furniture and excellent service. Highly recommend Sarah and Mentor Ashley Furniture.

The process of purchasing furniture was easy and Joshua was on top of the complete process. They are holding my purchase until we are ready for it. Hopefully that process will be just as smooth.

Sales people Fred and Ginger aka Brett, our #1 sales person and Nicole #2 sales person were absolutely the greatest. They worked themselves crazy until the sale was complete. We don’t like salesmen but Brett had a way about him that we couldn’t just walk away. We’ll definitely go back.

Stacy's customer service, demeanor, and approach is second to none... My daughter and myself were approached in a warm, zero pressure, inviting way, as you know that's not always the case in today's environment. Stacy gave us our space answered our questions, and was very knowledgeable regarding the products. I went around to a few more stores, and after looking around I decided I will be back this weekend to make a purchase with Stacy. A total joy to work with. I highly will recommend anyone looking for furniture to deal directly with Stacy.

From the pleasant greeting to the friendly service was 100 percent very amazing Thank you

Stacy was attentive without being pushy. She listened to my concerns and helped me find the right item I wanted

We bought a powered base and mattress. Salesman Brett was amazing. He was very knowledgeable and courteous. We would recommend him to anyone looking for a mattress, or furniture.

I went in knowing exactly what I wanted—a stylish recliner chair for my living room. A salesman met me at the door, and it took me about 3 minutes to find the chair. The chair ended up being $300 less than what he thought it was, so that was a bonus. He was good at selling the kind of fabric that was on the chair—I don’t even remember other than I think you can torch it and it’ll be fine. I made a mistake and mentioned that the savings on the chair was great b/c I had just come from purchasing a competitor’s mattress that was expensive. He spent the rest of the time ringing me up badgering me about their mattress sale and their comparable bed for a lesser price. There was a very specific reason I wanted what I had purchased and I was definitely giving off “knock it off” vibes through my answers. He even said, “I’m not going to beat you up about this,” and then continued to badger me about it. It all sort of negated the positive first 5 minutes of the experience. I understand the job of a salesperson, but after enough “no” it’s time to stop. I’ve purchased a lot of furniture from Ashley, and I like the quality and price. Just an annoying experience at this store on this day.

Salesperson Stacy is knowledgeable and was not pushy at all. A very pleasant experience with expert staff.

Richie was extremely helpful & helped us pick out the perfect items!! Could not recommend him enough!! Thanks to his fantastic customer service we will be back to the mentor location!!

I had a horribly difficult time buying a set of sheets here today. The sales associate Richie was rude, inconsiderate, and unprofessional throughout our experience - especially considering that I was only buying a set of sheets that I can walk out with easily (not a big piece of furniture that requires shipping for instance). When I started checking out, I noticed that he was watching a soccer game on the company IPad, and he was consistently giving attitude to me & my dad while we were waiting. We stood for 20 minutes at least while watching him get increasingly frustrated with the fact that something in the system wasn’t working, and although multiple other associates walked by to check on him (including the manager), no one helped us until Nicole stepped in to take over (thank you to Nicole - she was the only good part of this). This was an utterly horrible shopping experience and I would highly discourage shopping here if this is the treatment we received for buying something as simple as an overpriced set of sheets.

Good experience! Very helpful staff. Josh was great to work with.

Very friendly sales lady I knew what I wanted when I went in. She showed it right to me, spoke to me about all the different settings, and it was purchased within twenty minutes.

Brett and Nicole exude optimal and quality customer care! They worked effortlessly and professionally to make sure my experience was pleasant. Thanks for all you do.

The sales clerk, Sarah, was extremely helpful and friendly. I never felt rushed and felt I was the sole focus of her attention. She answered all my questions and made every effort to ensure my satisfaction. I highly recommend working with Sarah B if you visit the Mentor store.

Stacey was wonderful!!! So helpful!! She’ll take good care of you!

Went into Ashley’s with having an idea of what we wanted and Josh led us to exactly what we were looking for!! He was beyond helpful from the moment he greeted us until the moment he said we will see ya Wednesday!! 10/10 recommend!!!

The staff was very helpful. Nicole & Josh went above & beyond for me.

Josh is super knowledgeable! Helped us tremendously! Very informative, very easy to work with, will be buying more from him soon!

I Was fortunate to have Stacy greet me at the door. She was knowledgeable, helpful, and worked to obtain my furniture needs. I Will be recommending Stacey and Ashley furniture to my friends and family.

I was impressed with the knowledge my sales person Nicole had about mattresses. I came in specifically for a temper pedic mattress. Looking for the black Friday deals. The deal was too good to pass up. I'm so excited to get my mattress. Thanks Nicole for making my experience so enjoyable.

Found exactly what we were looking for. Great deal too! And our sales person Stacy was amazing! Always is ! Bought from her several times.

Very pleasant . Felt no pressure to purchase. Salesman was knowledgeable about all questions. Process quick and painless…

Ashley was patient and very helpful! We will use her again

Had difficulty finding what I wanted until I went to Ashley. Mike took the lead in finding the specifics in a chair that I needed. Accomplished in a short time!

I stopped in at Ashley furniture in Mentor - I was looking for an oversized ottoman to go with my sectional and found a great sales person by the name of Stacy Horn - Stacy is awesome! She was able to find exactly what I was looking for and then some! Thank you Stacy!

Was greeted right away and helped with exactly what I needed

I had a very good experience with purchasing my items at Ashley Furniture. Josh was very informative and helpful.

Josh is great! Knowledgeable patient and not at all pushy. Showed me many options so I could compare to the 1st set he suggested. He helped me make an informed decision. Bought the 1st set!

Josh and Allison were awesome! Friendly, fun and professional! Got the BEST deal!!’

Mike was amazing! Was so knowledgeable and kind. Did not try to pressure us in any way, which we found at previous furniture stores. He listened to our wants/needs and helped us find the perfect sofa. Will definitely be going back to him for any other furniture needs in the future. Thanks Mike!

We loved Tami - she was really helpful without being pushy or hovering. Nice selection of furniture and we made our purchase hassle free.

Stacey was great. Very helpful

I want to thank Tami our sales associate for the awesome help and make it our experience easy we bought a lot of furniture from them and we'll go back many times more

Bought a dining set from Ashley Furniture with Tami Bowen as our sales person. Tami was very patient and informative . She made the process fun and easy! Love the dining set and would definitely go back!

The mentor Ashley store it's always a pleasant experience. The associates don't follow you around like lost puppy dogs, they're patient and kind, and give you enough time to look before they check in to see if there's anything you need. Any question I've asked about material, style, etc. was answered in a timely and efficient way. The little snacks and bottles of water are a nice plus 😊 thank you Josh, I'll see you soon!

Nice furniture, good sales yesterday...helpful employees

Dion has been amazing to work with. Always so helpful and goes above and beyond to find what we are looking for.

Good price, and great, knowledgeable, accommodating staff. Stacey and Sarah put in a great team effort.

Great experience .. sales rep was very helpful and not pushy

Great store with a variety of options! No pressure and they price match. We love our couches! Thanks Josh!

No pressure best deal no problem.

Worked with Mike at the Mentor location for new living room furniture and was very pleased! Professional and lots to choose from. Great customer service!

It was my first time shopping there. The store is very nice and organized. Joshua provided excellent customer service and all other associates were very friendly. I will definitely shop there again for future purchases

Staff was very friendly and knowledgeable. Stacy helped me find exactly what I needed and gave great advice!

Josh’s was great in helping me with the furniture I bought very professionally and friendly

Sarah was incredible! Going to fill 3200 sqft of house with her help. Fantastic service!!!

Sarah was amazing during our process of buying a new sectional. She was patient, knowledgeable, and never pressured us. We ended up buying a different (better fitting) ottoman based on her suggestions. Great experience, we will be back in the future! 10/10!

Josh was excellent! Efficient and friendly and a delight to speak to. Good job Josh!

Was assisted by Tami, super helpful and not pushy. Love the selection and the delivery team was excellent!

Good selection and prices at store. Allison provides great service.

Stacy was so helpful, professional and very knowledgeable about the furniture I was looking for, I am so pleased and happy for her service .

Allison helped us pick out our new couch and was wonderful! We told her what we were looking for, she showed us our options and gave us some time to discuss on our own before coming back to check in. She wasn’t a pushy sales person, she was very personable and made our couch buying experience easy and enjoyable!

Good prices excellent service

Excellent service! Very patient, kind, relatable, and provided great value!

My wife and I shopped at stores all over North/East Ohio and even Akron and settled with Ashley Furniture because of the quality and options to choose from. Our sales person was knowledgeable and easy to work with, and the experience was as cool as the other side of the pillow. We look forward to purchasing more furniture from Ashley in the future

I am more than pleased with both the store and my sales person josh. he answered questions l had not thought to ask!

Stacy was very helpful in choosing the chair that I wanted. She explained everything I needed to know. She was very knowledgeable.

Tami was amazing to work with!

Stacy greeted me immediately. She took the time to understand what I was looking for and showed me all the possibilities. It was a perfect experience.

Allison was such a sweet person. Her fun personality made our buying experience really great. She offered great advice for my fiancé and I as we bought ourselves our first kitchen table together. We appreciated her honesty as well. She gave us the perfect amount of space to make our buying decision with no additional pressure. We’re so excited to pick up our beautiful kitchen table soon! :-)

Tami was very helpful with our purchase today. Will definitely return to Ashley Furniture again!

Allison was so very Pleasant to work with and answered all our question we had while choosing our table and bar stools . Thank-you Allison 😊

My husband and l had a great experience at Ashley. Stacy Horn was right there to greet us. Not pushy at all. Very helpful and patient with our sectional choice. Called today and placed the order!!

Tami and Allison did a great job walking me through everything I needed to know about the living room set and dining room table I wanted. She was able to help me pick out just the right items. The delivery was on time and very fast installation. I couldn't recommend this place more.

Charles was friendly and helpful when I came in the Mentor store today. I look forward to getting my new furniture and will definitely shop at the store again. Friendly staff and fair prices for quality furniture.

Dion is the best!!! He was very knowledgeable and kind to my husband and I and we went home with what we were looking for!

We were greeted as soon as we walked in the door. The sales lady Sarah was nice and listen to what we wanted .

It was a very quick easy process with very little pressure.

Claire was very polite and not pushy. She gave us a fair price..Thank you !

Josh Chambers was very professional and helped me get the recliner that I wanted! Would highly recommend Ashley Furniture!

In and out quick. Salesperson found what we were looking for online and made arrangements to get it delivered to us.

My sales person, Josh, couldn't have been more friendly and helpful!! This is my second purchase in less than 6 months, it's been a great experience each time!

My wife and I were looking for furniture and we found some really great deals. Dion was very professional and helpful with assisting us. I would recommend going there for your furniture needs.

I recently visited Ashley furniture in Mentor looking for a living room chair. The first thing that caught My eye was how bright and attractively the store was arranged. Great attention was given to placement of furniture, groups, and color coordination. It was very pleasing. Secondly, we were greeted by one of the sales staff, Tammy. I told her, what I was looking for and, as usual, she offered to show me what was available in the store. I know this is common practice and I for one actually appreciate it, but Tammy took it to the next level In my opinion because she was very warm and friendly and knowledgeable. Her help made a big difference. And let me just say, that I learned that she had only been working at the store for a few days.. Yet, she knew that store and its layout as if she were a veteran. My daughter was with me on the shopping expedition And we both agree that it was a very positive experience and we would happily shop at Ashley again and would love to work with Tammy again as well.

Dion was great ! Explained everything and answered all questions!

Stacey Horn was very helpful and very pleasant! She really helped me on making my decision on my sectional and also coming back closer to Labor Day weekend because she sold me on a great mattress also!!! Thank you again Stacey for all of your help! 😊

Wonderful service and good prices

I went to look for a dresser and ended up buying an area rug. They did not have the dress I was looking for, but I saw their area on sale for $20 and they were huge rugs 8‘ x 11‘. The girl that helped me at this Mentor store couldn’t have been sweeter, but both the girls that I came in contact with her very nice. They help me fit it in my car by folding it up and taping it for me. The last time I was there, I went for a table and ended up leaving with a blanket. They have great clearance deals so even if you don’t find what you’re looking for you’re bound to find something.. All in all great store will be stopping back often to check on the clearance sales

Nate was great! No pressure, answered our questions, and had a great personality!

Sales Manager was awesome. He worked hard to give us the best price he could. I highly recommend them.

Allison helped us pick out our dream couch and was so much fun to work with!! Loved her and will definitely work with her more in the future

When we arrived, we were immediately greeted by the kind and helpful Clare. She checked in with us throughout our perusing of the store, but was by no means pushy. She helped us find the couch that was right for us and our budget, and we were also able to discuss cats, which was wonderful. I have already recommended Ashley Furniture in Mentor to my coworkers, and told them how awesome Clare was. We're looking forward to the delivery of our couch!

Got a great couch, chair and ottoman. Stacy was our sales rep and she was great. Was a great experience; quick and efficient.

They have great pillows at great prices and the staff is very helpful.

We stopped into Ashley and were greeted by Allison. She was very friendly and helpful. After telling her what we were looking for she proceeded to show us various items. She was knowledgeable about the pieces and not pushy for a sale. We did purchase a sofa and will definitely keep Ashley at the top of our list when shopping in the future.

Allison at the Ashley Store in Mentor was a huge help in picking out our new sofa. She was very professional and knowledgeable about all of the pieces we looked at. Can't wait to get our new sofa!

Dion at Ashley Furniture was so helpful and easy to work with! He answered all of my questions and took the time to show me everything that I was considering. I will be returning to Ashley Furniture next time I need a new furniture piece.

Allison helped me pick out the best living room set. She went above and beyond to satisfy my shopping needs. Even when we ran into obstacles, she found a way to make things work.

Very friendly and helpful

Allison was a great sales rep, she made the experience very pleasant. Very helpful & informative.

I met Allison and another woman who both were so pleasant and helpful. They both went out their way to assist me. I have never shopped at Ashley Furnature so now you have me for a lifetime. Thank you, Sally Charney

We bought three different sets of living room furniture for our new home at Ashley Furniture Store. Allison Tintera was our sales girl. She was fabulous. I must say, she was the best sales person we have ever had. She was super friendly, helpful, and very knowledgeable on the furniture in there store. There’s prices were great and the items we bought were of great quality. Definitely will go back to buy all our other things. Thank you Allison

We were looking for a new recliner for our tv room. We had a very helpful sales person that had all the answers for us. We found exactly what we were looking for.

Fast and efficient. Great communication

Fantastic customer service! When answers weren't known, the newer consultant reached out for the answers. Very knowledgeable staff and great team work!

Wonder shopping experience and easy purchase! Thanks Allison!

Stacy was wonderful!!! Thank you so much!

My wife and I had a great experience with Ashley. Knowledgeably attentive and personable.

Very knowledgeable, professional, friendly and quick.

Had a great experience at Ashley Furniture in Mentor today. I received exemplary assistance from Claire the sales person who was very helpful pleasant and friendly!

First let me say that sales associate Allison deserves 10 stars. She is helpful and knowledgeable. She even drove to our house to deliver an item that the delivery team forgot. The only reason for 4 stars instead of 5 is because our item took longer to arrive than what was first stated. But I understand this is a common issue for all furniture stores. Don’t hesitate to use Ashley Furniture they offer good prices and have great options and make sure you ask for Allison! She’s the “BEST”

I came with my wife to get some furniture and the service was top notch. We will definitely be going back for more items in the future.

Great experience. Thank you Joshua.

We had great service. Everyone was friendly and knowledgeable. Also very helpful. They helped me find exactly what I was looking for without any pressure. They also price matched what I found!! Will shop there again!!

Very pleasant experience. Josh was extremely helpful. We had size concerns with fitting the furniture into our Park Model, but Josh spent the time with us to find the perfect match.

This was my first time in an Ashley Furniture Store and also the last. A gentlemen named Dion helped me and essentially sold me furniture under the false pretense I was getting a good deal. The furniture in the store was marked up the day I bought it compared to online stores which made it seem like when he gave me the discounts I was getting some stellar deal. Reality was, I was paying the normal price for the furniture. He also encouraged me to finance the furniture which I didn’t need to do, but agreed it didn’t sound like a bad idea. Turns out they don’t use a credit union when you finance you are opening a credit card. A credit card was NEVER mentioned in this conversation. As a younger female without prior knowledge of furniture shopping, I was definitely taken advantage of and manipulated. I called the store and talked to a manager. No one ever called me back after they said they would. Needless to say, I’m never ever buying furniture with them again and will continue to discourage others. At least from this specific location.

Joshua Chambers was very friendly. Joshua guided us to what we were looking for and was very informative on the product we purchased.

I had a very rewarding experience at Ashley's and I would definitely recommend Ashley's to others for their furniture needs.

Josh was friendly patient and knowledgeable..

I would recommend Ashley Store in Mentor to everyone. Josh was amazing and friendly from the time we walked in. So helpful and took the time to make sure I loved what I was buying. Everyone there was extremely helpful and nice!

Dion did a fabulous job assisting me in finding a great bed set and mattress along with a kitchen table. He was also able to give me a fair purchase price.

Alison T. was incredibly knowledgeable, warm, and found us exactly what we were looking for. She gave us a phenomenal deal as well. Will definitely be back, and will work with her again,

Josh was amazing and so helpful. He took time to help me pick out an mattress. Only negative is the AC was not working well so it was very warm.

I appreciated the knowledge and professionalism i recieved from the moment I walked in. Josh was responsive, listened carefully to what I wanted and delivered. He was also approachable and helpful. Couldn't have been a better experience.

We walked in to just look around and get ideas and walked out purchasing a sofa and loveseat. Couldn't pass up the deal. Stacy was awesome to work with. Super energetic and fun.

Josh was amazing from the start! As we entered the store he was immediately helpful and welcoming. As we found our favorites he was looking up competitor pricing (without our asking) and matching where he could - but Ashley’s prices were hard to beat during their VIP sale. It was like Black Friday in May. Every step of the way, Josh made this whole experience absolutely fantastic. Never pushy but always accessible when needed. I truly cannot say enough good things about him, our experience, the amazing sale and quality of furniture. Highly recommend!

Allison was great! She took care us and she wasn't pushy.

Professional. Listened well. Helpful. Enjoyable experience.

Dion was spectacular to work with. He is knowledgeable and very patient. This was my first time buying furniture. Dion was helpful and I didn't feel pressured to buy anything. He addressed any concerns I had and was very forthcoming with any information I requested. After my purchase, Dion scheduled the delivery and explained the paperwork to me thoroughly. Very good guy to do business with. I will be back to make more purchases and look forward to working Dion again!

Allison was amazing. Very knowledgeable and helped me get a great deal on everything I needed. Will definitely be back soon.

Great store with knowledgeable staff! They helped me find exactly what I was looking for!

Stopped in Ashley to look for a single dinning chair. I had spent a lot if time searching on line but couldn't find exactly what I wanted. ( i had some very specific ideas.) Stacy was a great listener because she found me exactly what I was looking for. Best of all she was able to sell me one chair at a great price. This is the third time I have purchased from Ashley.....great place to shop.

Easy, comfortable shopping experience. Could not have asked for a better salesperson. Patient, helpful thru our craziness in buying. Looking forward to delivery in a couple weeks.

Walked into the Mentor store and immediately met Stacy. She was very personable, professional, knowledgeable, and she guided my search with skilled patience and consideration for my budget. She was outstanding!!!! I would hire her in a minute if I wasn’t retired.

Dion was wonderful! He was incredibly helpful, friendly, and gave me great details about the various pieces of furniture that I was looking for. He is very knowledgeable and does not pressure the customer. I would definitely seek Dion out again and have purchased Ashley Furniture many times in the past.

Great experience and service with Allison Tintera

Stacy was awesome what a great experience buying furniture.

First purchase from Ashley was two years ago and we paid extra for the extended warranty. Am I ever glad! One of the cushions was recently cut and I filed a claim and was surprised when they called to let me know that they are replacing the whole unit. We love the couch and their service has been super. When we buy our next furniture we’ll start at Ashley.

Dion was very helpful and knowledgeable when asking him questions. Great people and great prices!

Dion at the Mentor store was excellent to work with, he is personable, helpful without being pushy, and knowledgeable. Highly recommend!

We loved our experience at Ashley Furniture store in Mentor! As we walked in and continued around the store we were greeted with smiles and helpful employees! We fell love with a sectional and the store employee were great with helping us make it ours. Allison was absolutely wonderful in helping us with everything! Will definitely be going back and asking for Allison!

Josh was very helpful and well versed on merchandise!

Great product and clean store. Salespeople weren't pushy and overbearing!

allison and dion were excellant!

Rude and PRESSURE

Allison was very pleasant and helpful in finding exactly what I was looking for. I will definitely recommend her to anyone interested in buying furniture. Sue T.

It was a wonderful experience! We originally dealt with the general manager and then passed over to Stacy. Both were so friendly, patient and helpful.

Had another fantastic shopping experience at Ashley. Customer service always excellent, quality can't be beat. Will continue to give my business to Ashley.

Matched priced

Great expect the Mentor Ashley store.

We described what we were looking for and Dion lead us right there. He was thoughtful and personable as he listened to our requests. We chose a love seat that we believe will bring us closer together ❤️

Great customer service, the entire staff made me feel important and inviting. I highly recommend this location. And Dion was the best!

Stacy was wonderful to work with. Great insight, would recommend her.

My experience was easy and awesome! Dion is so nice and helpful made the whole process easier then I expected.

We worked with Josh and had a fantastic experience. He wasn’t high pressure like other furniture salespeople had been and he gave us great information all the way through our visit. We are excited to get our furniture! Thank you!

Great customer service! :-)

I had a great experience, I was looking for barstools lol. Ella and Allison took wonderful care of me. Very professional and we had some good laughs. I will be buying a new kitchen set with them as well.

Everyone was very courteous very knowledgeable about the product. The atmosphere was really great. Definitely will come and shop again to mentor location.

Working with Lillian was a delight. She listened to what I was looking for, took me to loveseats that matched my needs, and I selected the one that perfectly meets my needs. I was in and out in under a half hour. A perfect shopping experience.

I worked with Allison at Ashley furniture and she was really wonderful and helpful in my search for a new couch.

Great phone sale! Easy to work with and coordinated everything nicely!

Dion is the best! He helped us pick out the perfect bed! Highly recommend Dion!

The fella that assisted us was very helpful.

Great help and options

The service was absolutely fantastic! It’s been my experience that service has been lacking in recent years, but Josh Chambers was accommodating. He knew his product line, but was never pushing for a sale. Prices were very competitive, as was quality I will go back again.

I had a wonderful experience picking up my bedroom dressers with Lillian great sales rep.

Lillian was wonderful at helping us find bedroom dressers! She was informative, helpful, and gave us space to look around. She made our experience seamless, and we ended up getting more than we expected!

Dion was very knowledgeable, listened to our concerns and worked with us to get the items when we wanted and at a great price!

Allison was great helping us pick out our furniture. The experiences easy during the credit on the flat screen. Made it very easy. My second time shopping here and getting everything I need in one purchase.

Our experience at Ashley furniture was great. We had excellent service and were treated very well. I appreciate the time Dion spent with us. Thank you, Karyn

Josh was absolutely amazing. He was very knowledgeable and helpful with picking out our sectional, dining room table and end tables. The selection at Ashley was very extensive. I would highly recommend this location for furniture needs.

Salesman was very nice and helpful. I love my ottoman! Perfect color match.

Allison was a great. She was very helpful and knowledgeable about the products and answered all my questions

Nice selection of furniture. Joshua was very knowledgeable and able to answer all my questions. Check out process was quick. Overall very good experience.

Dion was extremely helpful, knowledge and did everything he could to get us the right product at the right price.

Shay was very friendly, gave us time to look on our own without pressure. I would definitely work with her in the future.

In-store experience was good. The resulting sale and delivery of our tempurpedic beds and adjustable stands was terrible. We were promised a couple complimentary items with our purchase. When we reviewed the invoice and final cost in store, we noticed we were charged full price for those items. Upon our inquiry as to why we were charged fully, we were promised free white glove delivery instead, which included taking away our old mattress and box spring, a $599 value. After putting 30% down and leaving the store, we later discovered that Tempurpedic was offering discounts the store did not offer along with free white glove delivery. The store did eventually honor the Tempurpedic discounts but why did we have to discover these discounts on our own? The delivery of the beds was another let down. The adjustable stands did not clear our existing king bed footboard. I had to adjust the rails so the beds would actually work. We were told in-store the twin xl beds would work within our existing king bed framing. Obviously the installers did not test operation of the beds before leaving, nor provide us the opportunity to test them. In addition they refused to take our old mattress and box springs, sticking us with trying to get rid of them. We’re still waiting for the store to tell us why they didn’t take the mattress and box springs. Not holding my breath we’ll hear from them. In conclusion, based on our experience, you’re best to shop elsewhere!

Joshua does real good; knowledgeable and efficient and friendly. Only good. Thanks.

Josh was excellent at showing us what we wanted to purchase. Very patient and sweet. Helped us through the whole process. That’s why we shop at Ashley’s. Thank you Josh Chambers.

Excellent service

Charne is great!

Stacy was great. Knew her inventory. Was able to lead us where we needed, making sure we got exactly what we needed. Good quality furniture with great style. Thank you Stacy.

The salesman was very knowledgeable friendly

Great Service and Quality Furniture with great Pricing

My family and I purchased a great piece of furniture from the Mentor location. Josh was our guy and he definitely deserves a shout out. Josh was very professional, patient, and willing to work within our budget. We felt no pressure at all walking through those doors compared to the other furniture stores around. We will definitely be coming back for Josh with our next purchase.

Dion was very helpful and accommodating. I love shopping at the Mentor location. Great selection on the floor and it's quality furniture!

Great customer service! Great prices!

Stacy was amazing! We are so excited with our purchase ⭐️✨

Stacy was great she helped us with everything and we left very satisfied

It was great and stacy Horn was excellent she made my experience so much easier.

Ashley was very friendly. She was knowledgeable and extremely helpful. Thank you for the great service

Love working wit Chay she was so nice to us will be back to get more stuff from Chay thanks Chay for your help

Went shopping for a couch and a mattress. The couch was priced more than $1000 over the competitor across the street. Luckily, there was a price match with no incentive to choose the retailer. When trying to bundle and buy a mattress, we could not meet on a price point, which was only $100 away. Two days later, I received a text message saying that I could get the bundle for roughly $200 less than originally quoted. But, after carefully reviewing what the sales person texted, he would’ve downgraded me on the mattress from a purple premier plus to a Purple premier to one that was $600 less. so I would’ve received a lesser quality mattress and would’ve had to pay an extra $400 . … I also advised for the manager to call me if he wanted to do anything but he only texted . Also have a screen shot of the sales person saying the mattress cover, sheet set and delivery would be free, now being told that isn’t true .

I had a great shopping experience at Ashley Store. Sales Associate Shay was informative, knowledgeable and professional.

We worked with Dion in trying to pick out a new work desk. Dion allowed us the space to see if there was something we liked versus being “in our faces” trying to force a sale. Once we had picked out what we liked he made the purchase and set up of delivery absolutely seamless! It was an overall great experience and we can’t wait to go back and purchase more furniture from him!

Ashley is a very nice, young lady. She made my husband and I feel very good with our purchase. Sending her hugs!

Dion was so friendly and helpful. Would definitely recommend if you need furniture for any room in your house. Super clean and well put together store.

Allison was amazing! She helped us pick out the best bedroom set and did it all with a smile. Highly recommend!

Great customer service & prices

Great service! Allison was wonderful!

Our sales guy Dion was very friendly and informative. He was patient with our decision making and very helpful. I would definitely refer his services to others. It was a wonderful experience and I love my new chair and a half!

The salesman was so knowledgeable and kind. It was a pleasure shopping for furniture for the first time!

Dion was Very pleasant and curteous!

I really can't say much about my visit as my wife had been in looking at tables and wanted me to see one she liked in person. From what I experienced, it looks like a decent furniture store. I wasn't in long enough to have any interaction with a salesperson. I'll go back when she makes up her mind.

Found what we liked in sectional and Ella was very knowledgeable in describing the product would recommend other people to shop there

Very friendly and accommodating, easy to deal with. Great value.

Josh was excellent knowledgeable able the mattress I purchased, great experience

Gabriella was beyond great! My wife and i went with two young kids who touched and got into anything in front of them! Didn't bother her one bit and stayed focused on our questions as one of us chased the kids around. At the end there was a small question about the pricing. Her and the manager didn't even fight us. They honored it without discussion! Ashley furniture in Mentor is top notch and so was Gabriella! Ask for her at the Mentor store!

Allison was amazing, she was very helpful and listen to our needs into finding a coach.

Allison in Mentor was amazing! She was quick, very helpful, and super nice. I’m so excited to get the new pieces for my house! Thank you and will definitely be back.

Josh, very knowledgeable and helpful on my mattress purchase, and purchasing some more pillows, I would recommend Josh, and Ashley furniture.

The store is ok. But, I’m going to warn you.. don’t buy from here. It's a night mare! I purchased a dining room set. I’ve had them replace it 4 times now and it still isn’t right. They want me to keep something that isn’t right and I’m not going to just give in. Wobbly chairs and scratched up tables with gaps in them just isn’t right. They refuse to give me my money back. Just not right!!

We love Ashley furniture and Staci. Won’t shop anywhere else for furniture

I can’t say enough about what a wonderful aesthetics clinic Pura Vida is! So grateful to have found a one-stop shop for so many high-demand offerings to make you feel beautiful! The girls are absolutely a pleasure and are beyond skilled!! A must check out!! 🌟🌟🌟

Pleasant experience! They priced match for us and everything went smoothly.

Allison provided nothing less than red carpet service. She knew exactly what I wanted after I described it to her and she has arranged all of my furniture pieces to be delivered in 4 business days! The quality of the furniture is amazing and the service Allison provided was top of the line. If you someone you can trust and have an amazing shopping experience with go see Allison.

Very kind and patient. Took the time to understand my needs and work with me for the best solution. Extremely knowledgeable. Highly recommend.

Polite, knowledgeable very easy.

Allison is great. Very helpful. Nice looking store.

Our sales person was so nice, funny and very knowledgeable. I went in just looking and she was not pushy. I would definitely go back.

Alison did an exceptional job of showing us the furniture pieces we were interested in. She was knowledgeable about the product line and very instrumental in helping us come to a conclusion without being overly aggressive in the sales tactics.

Excellent customer service

Our sales rep was very Knowledgeable as well as kind. We were greeted when we walked in. And was given exceptional service.

I recently purchased a table and chairs from Dion at Ashley Store and it was a great experience.. We didn’t feel pressured we walked around the store until we found the perfect table and when we had a question Dion was very helpful , The next furniture piece we get will be from Dion at Ashley Store . Thank you

Best experience in furniture shopping Josh was great.

Dion helped us with our furniture and mattress and took the time we needed to work with us that made a normally dreadful time be a complete dream!

I purchased a beautiful queen sofa sleeper and a couple throw pillows. I worked with Stacy who was wonderful, friendly and funny. I will definitely be back for future purchases. Thank you Stacy!

Sales person was very helpful.

We had a great experience couch shopping with Dion at Ashley. He was no pressure sales and offered us a good deal we couldn’t pass up. Would highly recommend asking for him. He will help you find what you’re looking for and answer any of your questions.