Ashley Store | New Philadelphia, OH 44663

Logan Hicks was especially helpful in helping to pick out the perfect furniture for our son’s new place and it was installed perfectly for he and his wife to return to post honeymoon! Highly recommend and they made the whole experience flawless.

Jessica was awesome. Very helpful and knowledgeable. She helped us choose a great new loveseat. Will be going to Ashley's again.

Logan Hicks! Patient and knowledgeable! Thank you for your great service!!!

Jessica was amazing! I showed her a picture of what I had in mind. It needed to be smaller and she nailed it! She was informative and listened to my concerns and answered all of my questions! Thank you!!

Louis took the time and showed us different products we wanted and he went the extra mile to help us get into something that fit our budget!! I recommend Louis and his team at the New Philadelphia Store!!

Excellent service by Lori. ❤️ We were greeted immediately upon entering and Lori helped us find exactly what we were looking for. She gave us great care and we enjoyed the experience of buying a beautiful, quality couch. Thank you!

My original review was 1 star, but at their request I removed it. When you enter an Ashley Store you are immediately greeted and then preyed on like a hawk. This style of selling turns me off always, yet furniture stores still do it? Our sales girl helped us and was kind and we purchased a mattress. She told us repeatedly that we had 30 days to swap for a different one. Once we finally received the mattress it was awful and we went to swap and were told you had to wait at least 30 days... So we did... (Yes this was in the paperwork we signed, but it took her almost an hour to get our paperwork processed and at that point my wife and kids were not having it anymore being stuck there...) The delivery company dropped the mattress off inside our front door. I was told by the store they should have carried it up for us and removed the old. The next mattress, that we swapped for (upgraded to a Purple mattress and this salesman, Jay was great) they just left on our porch but they did take back the original mattress.... However a purple mattress weighs over 200lbs and my pregnant wife couldn't help me carry it up... Had to get a friend to help carry it up. Again I was told they should have taken it up... My son's mattress and frame finally arrived after 2 months. The delivery people screwed all the pieces together wrong severely damaging the bedframe. The footboard was smacked into the wall and a 3+ inch chip came off. Customer service approved the replacement the same day and it took 2 weeks to get the replacement. Luckily they put it together right this time, however their delivery service (they contract out) is terrible. Telling us delivery will be between 12 and 3 and then showing up at 8am is not acceptable. When telling them in person they say take it now or it comes a different day. It was like this 2 of the 3 deliveries. We ordered Purple pillows, sheets, protectors in the store but they were out. We completed the purchase and were told they would be delivered to us. Paper says that as well.... However instead they arrived in the store and they called and made us come pick them up... At the end of the day we are happy, mostly, but the experience to get here was long and over 2 months. My coworkers, after hearing all we went through, related similar stories and refuse to shop there. We will continue to, hence the 3 stars, because it was all eventually figured out. Their financing options are decent, however this Ashley doesn't use the same financing company as Ashley Furniture in Canton, so now I have 2 separate lines of credit open.... That one is synchrony and this one uses TD Bank.

I called Ashley’s in NEW Philadelphia, Ohio from Arizona. I talked with Alisha, she was amazing in helping with everything I needed

Had the best furniture shopping experience with Alisha. She had alot of patience due to my boys being their rotten selves and explained everything with very specific detail. My 11 are old said he liked her too, that she was very nice. I would highly recommend her service.

Tyler Newsome helped us out tremendously! We went in to just look at bar stools and he talked us into a whole set! Awesome salesman will definitely be back to do more business with him !

Recently I stopped in to just feel inspired to put together our new living room. I came in with my youngest and we were greeted at the door by Nolan. I had anticipated just to look; but after discussing my ideas and him showing us around, we landed on a couch that will fit the look I’m going for, super cozy, soft yet elegant. Nolan was able to discuss our buying options when I brought my husband and other child to the store the following Sunday. Since we are still working on our project; we were able to finance the couch with money down to be able to pick it up when we are ready! That was a great option for us and now I’m able to plan the rest of the design knowing which couch will be delivered. I highly recommend coming in and seeing their set up and utilizing their finance, delivery and insurance services.

I was shopping for a power recliner. Alisha was very friendly and knowledgeable from the moment she greeted me. She helped me make an informed decision for my purchase. I returned to Ashley because I had purchased furniture previously and was happy with the experience dealing with them.

Love Ashley furniture, great quality products! Went in looking for a new bed and had Jason help me out. He was super polite and kind. He was very knowledgeable and made sure to take my personal preferences in to account to find me the perfect fit!!

We've been to couple different stores, but our visit to the New Phila Ashley Furniture was successful! Tyler was a MAJOR help and got us hooked up with the perfect sectional for our new home, one that's perfect with a family with kids. He was attentive, friendly, and knowledgeable, I highly recommend asking for his assistance if you're looking for new furniture!

I have always had a great experience at Ashley Furniture! Everyone is incredibly welcoming and helpful. Anything I or my family buy is with Alisha. She has a very bubbly personality and is extremely knowledgeable about everything bedding. She has sold us Purple and Tempurpedic pillows as well as mattress sets. The quality of mine and my family’s sleep has dramatically improved since making these changes. We couldn’t be more grateful!!

Emily, Morgan, And Sage were absolutely wonderful to work with. Took the time to be patient, informational and willing to earn our business.

If you're in the market for something from them I highly recommend asking for Louis. He was our sales associate this evening when we stopped and I would like to say he was a fun & energetic young man! He was extremely helpful and really made us feel valued. He won't steer you wrong....so if you're heading in, ask for him you won't be disappointed!

Jason greeted us upon arriving and was super helpful through the entire process. Highly recommended

Tyler and Jason did a wonderful job, blessings to you guys

Tyler was an amazing salesman. He was there to help but not pushy at all. Very knowledgeable. We were very blessed to have him. Highly recommend asking for Tyler!

Rachel was very professional and polite. She wasn't pushy or intrusive in my shopping experience and very helpful with any and all questions. The overall furniture selection, quality, and price points also were a huge plus.

Ask for Jason! He walked us through everything we needed for understanding of our purchase and he did it with patience along with amazing knowledge of the products he sold us!

We had a wonderful experience buying a new couch today at Ashley furniture. Chloe went above and beyond to help us. She was very knowledgeable about the products and super friendly.

Alisha was extremely helpful and I had a great experience. It was my first time in a furniture store and she was above and beyond helpful. She took me straight to 2 pieces I would have picked out myself. Definitely be going back!

Chloe was amazing and made the entire process fun and completely stress free. Everyone is very down to earth and knowledgeable.

Louis, Logan and Chloe were great. Thank you for the help!

Great experience, knowledgeable and friendly staff!

Lori assisted me in picking out the perfect sofa for my living room. She was so kind and helpful. 5 stars for customer service and experience.

Louis was an excellent sales person and even though he was new he knew his stuff

Had a great experience at this store. Sales women worked things around so could get a lift recliner delivered in time frame we needed. Recommend this store

I had an amazing experience with Tyler! SO helpful, professional and informative! He made us feel very comfortable and welcome as soon as we walked in the store. He gave me so much good advice to help me find the perfect mattress for my toddler and even recommended other amazing mattresses for me in the future. I’m so excited for my toddler to get his new mattress and I am so grateful for Tyler for helping me find the perfect one for him!

Jason helped me find all the right stuff , he needs a raise in pay!!!!

Rachel was very nice and helpful. The DuraPella is awesome. Easy transaction with delivery.

Louis took the time to explain what the differences were between the different mattresses and that a different pillow also makes a difference in the way you sleep.

Dealt with Chloe Wells at Ashley Furniture in New Philadelphia on a new bed and sofa. She was very knowledgeable on the items and did an excellent job on explaining everything to me on price, delivery and all other aspects of the sale.

Had a great experience today with Dave Martin. He took his time with us, didn’t make us feel pressured and listened to our needs. He was knowledgeable about the products and couldn’t have made our purchase any easier.

I had a wonderful experience. Alisha was a great worker. Very bubbly and welcoming and made me feel comfortable. Very proud!!

Tyler made buying my bedroom set super easy. He was very helpful and polite. He's an excellent salesperson and very well informed. Kim and Jenee Levite

Tyler Newsome was great to work with! He was very knowledgeable and helpful! Excellent customer service!

I came it and needed a recliner for my wife that was recently injured. The salesman made things happen for me so I could take it home immediately. I really appreciate all of your help. God bless!

I had a great experience shopping at Ashley Furniture in New Philadelphia. I am an interior designer and needed items for a job I was completing. Logan was extremely helpful in gathering all the items I needed and helping me get my car loaded.

It was a fantastic experience. Lori was very informative, patient and helpful. Still making our decision, but we will return & ask for her assistance!

Jason was a very good sales representative, attentive and answered all our questions. Didn’t feel a bunch of pressure and he helped meet all our needs!

Rachel was great. I loved her energy and chatter 😁 she made the transaction fun and easy. I’ll be back for more!

Alisha was very knowledgeable! She knew what ,and where the inventory was, and what options would suit my home the best. Thank you

Emily was amazing and helped me find the perfect couch , she was great to work with and very personable !😊

After a few days of contemplating which mattress to get, Chloe was very knowledgeable and patient will us. No pressure at all we decided on the Beautyrest ! Highly recommend Ashley furniture in New Town mall!!

Sales associate Emily and I had a fantastic interaction while I was looking at sofas at her retail store, Ashley furniture. She's a young pretty woman who is great at her job. Listened to my inquiries and answered swiftly with knowledge and skill. I didn't purchase anything during this visit, but when I do decide to buy any furniture , Emily is the only sales associate I'll work with. So when you or your family is needing new furniture items, go and ask for Emily.

We had a great experience with Jason! He was very knowledgeable and quick with the purchasing process. We love our New Philly Ashley furniture !

Jason was awesome! He met all my needs ensuring my new sofa will be safe from my über destructive dogs. He walked me through all the steps for delivery.

Great experience shopping here. Staff were friendly and professional. Chloe was very helpful!

Jay got me set up with a purple mattress, the whole store is run smoothly and the playlist is fire

Did a awesome job made it super easy to buy. Definitely be doing business for future purchases.

Tyler was wonderful to work with and the young lady at the main desk was very sweet and helpful. I will never go to any other Ashley store but this one. They are great!

Alisha had good product knowledge and was able to offer several choices to meet our storage needs.

Logan was very helpful in answering all my questions and took his time in helping me find just the right pieces for my room. I'll definitely use him again

Dave was a big help on finding our new couch and chair. Very knowledgeable and let us walk around and ask a million questions.

Worked with Tyler in the New Philly store for our new furniture purchase. He was great over the phone answering all my questions, and just as nice in person. Highly recommend Tyler and Ashley Furniture.

Experience was great with Tyler Newsome.

Alisha was very helpful in selecting 2 bunk beds and mattresses for us!!

Sage was amazing!! So helpful!! She helped us pick out the perfect loveseat and ottoman for the space where it was needed. She was very thorough with the pros and cons of each piece we checked out.

Sage was awesome. She helped me find the recliner that I was looking for!

Great customer service and sales from Sage and the whole team, store is huge and super clean… great place

Alisha has great communication skills and great experience and awesome attitude

Alisha’s communication skills were on point, and explained everything as needed.

Tyler was prompt, personable, and very easy to work with. Highly recommend to anybody looking for new furniture from Ashley New Philadelphia!

We walked into Ashley with the expectations of “just looking”. Tyler Newsome was quick to greet and welcome us. He took the time to ask us what our goals were for our house and where exactly we were at with those goals. He informed us about their financing program there. We were able to get the pieces we wanted that day! Tyler was AMAZING. He never made us feel like we needed to buy anything. He was super informative and a great resource for finding what we needed. Can’t wait to work on some more projects to go back!

She was very helpful and spent all the time I needed.

Shopped at Ashley and the pleasure of having Jason as my sales person. Very personable and was very professional. Would ask for Jason anytime you shop there.

Tyler Newsome was super friendly and very knowledgeable!

Tyler was very helpful and knowledgeable when it came to our search for a new mattress ! Didn’t make us feel pressured to buy anything was very up front about the displays on the floor. Very satisfied with the customer service and our new mattress!

Sage was wonderful! She gave us the time to look around and her knowledge to find the perfect pieces for our new home. She made us feel comfortable through a seamless process!

our salesman tyler newsome was very social, and was able to help us with everything we needed!

Super helpful! Got me the furniture I wanted! Very friendly! Helpful with pricing and informative!

Crystal was great!!! She wasn't pushy about anything (one girl was but we went back in another day and got Crystal)!!! She even picked up an end table to put next to the couch set we were purchasing so I could make sure it matched for me!

I had a great experience and Tyler Newsome was very helpful.

I had the best experience looking for a couch and mattress thanks to Sage! From the moment I walked in she was extremely helpful in answering all my questions and offering suggestions based on what I was looking for! Excellent salesmanship! Great attitude and people skills!

I went to Ashley Furniture looking to refurnish my entire living room and Kitchen. Alisha was the salesperson that assisted me and she did a phenomenal job. She was extremely nice, very patient, and helped me sort through all of the options they had available both in and out of store. In the end, I found exactly what I was looking for. 10 out of 10 would recommend asking for Alisha as your salesperson if you stop into their New Philadelphia location!

It was wonderful at the New Philadelphia Ashley Furniture store today!!! Alisha greeted us promptly and took care of everything for me and my husband. She is knowledgeable and patient too! We found the perfect furniture for our apt! I would recommend that you ask for Alisha and she will help you with anything you need.

Tyler and the entire staff are wonderful.

Great customer service from Tyler.

Sage was fantastic. She was super helpful in the decision making process & made the entire experience seamless. I will definitely be back.

Sage was one of the most amazing salesperson's I have ever dealt with! She was so welcoming the minute I walked through the door and she listened to exactly what I was looking for in living room furniture. Sage took the time to help me pick out the perfect furniture for our home! I would recommend her to anyone that was looking for a real expert with great taste! Colleen O.

Crystal was very helpful. She took time and answered all our questions. I would definitely recommend her. A great experience buying furniture buying a sectional & recliner!

Sage was awesome! We knew what we wanted and she gave us the time and space to browse a little! When we asked questions, she was knowledgeable and insightful. Great new store in New Phila.

I highly recommend Tyler Newsome care for you at Ashley Furniture. He is very knowledgeable of their products and will provide you with a five star service like he did for me when purchasing a mattress. He even helped me pick out a nice mattress cover. I will be purchasing a bedroom suite from him in the future and I am looking forward to working with him again!

Today at Ashley thanks to Tyler , I finally found the perfect Mattress for myself! With his great customer service, and knowledge for the company we were able to come to a agreement on a great mattress. Tyler takes great pride in what he does, and you can tell he truly cares about his customers. I will definitely recommend Tyler to my friends and family . Thanks Tyler! You truly have a future in what you do! You will do great things!

It was a pleasure to make a furniture purchase with Sage over the phone today. Even though I am 120 miles away, Sage made it very easy for me to make a purchase for a family member & arrange delivery. Awesome job Sage!!

Very informative , explained everything completely and Jason was a very nice gentleman.

I worked with an amazing young man today. Tyler Newsome. Polite, professional definitely a man with great integrity, and value. I will definitely look for him at Ashley furniture for future purchases.

Sage was excellent! She made sure to answer all of our questions, as well as giving us time to discuss the furniture. Highly recommend Ashley in NP!

Sage was very friendly and knowledgeable in helping us select our sofa and loveseat. We appreciated her help so much!

Alisha was very professional and helpful with Debbie's purchase. She is a super nice girl. She is an asset to Ashley's furniture. She answered all our questions we asked. She was very informative about the bed, mattress, pillow and mattress cover Debbie bought. Thanks for everything Alisha!!! I'll be in the market for a new mattress and box springs in the future. Thanks again!! Bill Boyd.

He was very nice! And very he took his time explaining all of the different mattresses and how they work!

CRYSTAL was so amazing she answered all my questions and actually took the time to find me exactly what I wanted even letting me know all the different option for the couch I was looking at. She was just hands down awesome if you plan on going here I'd ask for her. Thank you 😊

My experience at Ashley's furniture store was wonderful. The associate that waited on me was Alisha. What a great representative of your store. She was very attentive to me. Even got me water. She also was very informative on the many selections I had to choose from. Tomorrow we have a second meeting to finalize everything. I can't wait for the arrival of my new bed. Thanks for making bed shopping a breeze Alisha.

This is by far the nicest furniture store I’ve ever visited. Everyone was very nice and they really help to get you the item/items that best suit your needs, they have great financing options. Tyler was my salesman, super kind guy and very knowledgeable on all the products! I would highly recommend this store to anyone!

Crystal and Tyler offered exceptional support in helping us with our selection process during a particularly busy period. We are very grateful for their assistance.Great Job!! 👍👏 #AwesomeSupport #TeamEffort

Just when I wanted/needed a new couch, Ashley opened it’s doors in New Phila. From the moment I walked in the door and met my soon to be salesman, Jason, I was treated with respect and kindness. We walked around the store 2 times with me sitting in every available couch. Finally, found the one I wanted and got my order in. Unfortunately, the hallway I needed to get the couch in through is a bit wonky and the couch would not fit. Back I go to the store only to walk around looking at pieces and parts of of modular units. Jason was not working that day, and Logan helped me think of new options. Again, total kindness and respect. I am the very satisfied owner of a new “couch”. I cannot express my deep satisfaction with the patience of the two young men Jason and Logan, the delivery men, the people I have spoken with on the phone…just everyone involved in this sale. Thanks to a great team.

Great store and prices! Crystal was great. Answered all our questions and showed us many options.

Tyler was absolutely amazing and patient while we were making our decision. He was very knowledgeable of the products that the store had and made excellent recommendations.

The sales team helped us find the right fit for our budget. Would recommend this team and this store to anyone. Thank you for all your help.

Crystal was a great sales person for us. Her approach was not high pressure and gave us space to browse and talk things through, which resulted in a nice sale for her and Ashley Furniture. Very happy with the service and excited about the new furniture headed our way! 🙌

The store is beautiful! Sage immediately helped us and was so knowledgeable about the furniture. She answered all questions and helped us pick out exactly what we were looking for. Sage, thank you again!

5 star service, amazing selection of furniture and decor and a wonderful experience with Sage and the sales staff. I'll continue to purchase from this store in person instead of online shopping. Will be back!

Sage was amazing to work with, helping us decide on the different mattresses for our needs. She is so knowledgeable about all the fit and function of each brand. We will be back again. See Sage at the Newtown Mall location.

My salesperson was just amazing. Very very knowledgeable about all aspects of purchasing a living room set. Informed me of purchase plans, delivery plans, the white glove plan, and item removal as well. She is just great. Her name is Alisha.

Had a really fun and informative experience and found a solution for problems with our old furniture. Josh was our sales associate and did an an amazing job!

Alisha was super helpful in helping me find an affordable couch for my mom! She made the process super easy and we found the perfect couch. Thank you!

Alisha is a Wonderful salesperson! We enjoyed our experience with her & will Definitely seek her out for All of our future furniture purchases!!

Sage did an amazing job helping our family fully furnish our den! Very profesional and knowledgeable! Highly recomend !!!

They come after you like hawks, you can't walk through without anyone following you. And they won't take your just looking as an option.

Thank you, Alisha. The information you provided was very informative and educational. We will revisit your establishment in a few months when we are ready to make a purchase. You have a wide variety of excellent products.

Alisha was great! Very personable and knowledgeable about the Ashley products. Would highly recommend anyone to work with her

Easy financial aid and very nice Products. Sales representative done a great job.

Tyler Newsom gave us great customer service. Even when I kept changing my mind, on what furniture I wanted. He was very patient and very kind and professional. Thank you for your great service !

salesman was very helpful and knowledgeable, stayed over 2hrs to help us

It’s great to have a new addition at the mall. The employees are very friendly and welcoming, Alisha was a joy to deal with. Looking forward to receiving our new mattress!

Came to check the place out, encountered Crystal who was very down to earth and friendly. Window shopper for now but I know who to see if I'm ever a buyer.

Crystal was really good and knowledgeable. Didn't try to pressure. Was great to work with. Would buy from her again

Customer service at this location was beyond excellent. Karrie, who helped us gave us all the information we needed and showed us all of the options while maintaining professionalism and excellent customer service which ultimately led to us purchasing a beautiful table.

Tyler did an outstanding job helping me find the right mattress!! I couldn’t ask for any better help. I know the next time I need help I’ll be contacting Tyler. Thanks for the assistance

The store is well put together! Amazing staff and very helpful when having any questions needing to be answered!

I’m excited to have a new store in our area now, with a good variety of furniture to choose from. The store looks great, and the employees all seem so nice & helpful. I definitely recommend checking them out!

Everything looks wonderful. The prices on the other hand do not. Your think for being in Tuscarawas county OH the prices would be affordable to the average person.