Ashley Store New Philadelphia, OH

Everyone working at the store is very nice and helpful. Every time that I have been in the store has been a great experience.

Very helpful wanted pillows they had and they pulled them ready when my wife and I came the next day

I had good experience at Ashley Furniture today I purchased 2recliners today and Eric was very helpful and the process went quick

It was a beautiful store bought a clearance dresser told me no one was there to load id have to come back...I loaded myself live hour away not making another trip for something I paid for.......lots of laziness

Christina was very helpful but not overbearing. Not like typical sales people and we appreciated that. We were disappointed that delivery was not an option as we purchased a clearance item. It was a sofa. Do the powers that be think everyone has a truck? Or that since we didn't drop thousands of dollars or have a warranty that we were not worthy of delivery? Were we supposed to strap it on top of our tiny car? And what's sad is we would gladly have paid for delivery. Christina was friendly, informative and anyone coming into your store would be lucky to meet her.

Kirk was super informative and helpful. He never rushed my wife and I while we were being indecisive. Overall great experience and will be getting furniture here for years to come.

Went in to buy a recliner. Ended up getting a whole living room suite. Great experience! Very nice saleswoman!! Will definitely recommend this store to family and friends!! Very satisfied...😊

I had a wonderful experience at Ashley furniture in New Philadelphia. Louis Hutras, the salesperson was patient and kind and listened to my plans for my space and concerns and helped me think through my purchase. He was helpful with trying to help me find what I needed but wasn't pushy. I got a great deal because he matched the online price. I highly recommend this store if you are looking for new furniture.

We received terrific service at this store. Kirk was knowledgeable about the furniture and the fabrics. Answered our questions and we were able to find furniture that suited our needs.

I’ll do my best in a short period of time! I needed a table for my art room. So I went to Ashley in new Philadelphia, Ohio, and as I walked in the door, Kirk was very pleasant greeted me in a very professional professionally at personal way and asked me when I was looking for. He was spot on with what he showed me! I’m extremely And pressed. When I walk into a store, I usually do not like anybody to bother me. I’m on a mission. But as tired as I was and as kind as Kirk was, he did a exceptional job and I bought a table and it’s beautiful. It’s exactly what I want. Thank you, Kirk and thank you, Ashley Furniture😎

Salesman very polite and helpful. Fair prices. Big selection of furniture.

Came to buy a new mattress and left with confidence in our purchase. Sales Manager Tyler is an old friend and was able to tailor a deal for us that couldn’t be matched by any online or other furniture store. Very pleased with my experience.

We worked with Jessica and she did most of the work. We stopped in to look and she followed up quickly. When I told her we weren't sold on anything there, but still haven't purchased anything, she thanked me and said she would check back. She did! That is so rare plus, she was incredibly detail oriented. I could write pages about our journey, but you wouldn't be interested in the details. She made our purchase happen and we enjoyed working with her. The delivery process was very efficient. They were respectful of property, set it where we requested, tested it and the cleaned up everything. We are excited to finally have some new powered recliners in our basement.

We had fun and got what we needed thank you Christina sproull

Sam was just wonderful at helping me make my choices. And never got frustrated with me for being so indecisive. It was a pleasant experience

Sam did a great job of walking us thru the different mattress operations and helping us choose a great bed. We also appreciated his help with the financing options.

I went to Ashley furniture for new sofa and love seat and couldn't be happier. Sales reps and managers were very nice and helpful. I will definitely go back for some more decor.

We are so happy with our cozy, homey, luxurious pieces we found at Ashley! Walking around the store helps you dream and create spaces you’ll love. Jessica is extremely personable and helpful when it came to listening to our wants, needs and budget. She gave us so much attention and the kindest hand in helping us. We are excited to recommend Jessica at Ashley to others! We will continue to build our home with her!

Kirk, the sales manager was very thorough with me and completely grasped my needs for living room furniture & suggested some great options. I purchased something that I think is going to be just perfect!

Purchase was quick. Louis was extremely helpful and patient.

Mike was very helpful finding some chairs for our living room. They have a nice variety of furniture and a range of prices to meet your budget!

Staff was wonderful! Always love coming to Ashley for my furniture. Kirk was so friendly and helpful. Awesome experience!

Our salesman was very informative. Great experience!

Our sales rep was amazing! No push to purchase; straight forward information and upfront pricing. Highly recommend Ashley

Tyler is a great salesman and extra helpful. Only furniture salesman to see

Great customer service and awesome communication was a good experience

So informational and courtesy!! Tyler is the best!!!

Wonderful and knowledgeable customer service from Tyler at the retail store

As soon as we walked in Christina was very nice and made us feel welcome. She helped us find the perfect bed, went over every little detail and guided us in the right direction. Thank you for all your help!

Christina was very helpful in the buying process of our new bed! she is very knowledgable and did not make us feel rushed! Highly recommend her and the Ashley Furniture Store!

Great experience! Took the time to make sure we were making an informed decision. Thanks!

The sales woman was very knowledgeable, friendly, patient, and easy to converse with… I was surprised by how great the deals were in the clearance section (wide selection in clearance). I will definitely buy from Ashley Furniture in the future!

Good experience. Got a great deal! Louis was very helpful. He was able to give us ideas that helped us make our final decision. Financing was easy. We'll be back!

Came in looking for an affordable couch, Louis Hutras came up and helped us find the perfect couch for our home. Even tho we had a small space and picky options 😂 he helped find the perfect couch for the space. He was very helpful AND funny while creating conversation. This man needs a raise 10/10 service.

Great customer service, Louis Hutras was very helpful, we go way back, funny guy. Would buy another couch from him.

Tyler and Sam helped me and my grandma buy a bed and pick out a pillow and bed sheets and helped us with a mirror

Had a good experience.He was polite and professional!

Louis was amazing and very helpful through the whole process of buying!

Louis helped us find exactly the right sofa and recliner on short notice.

I had a great experience. Sam’s customer service was exceptional. He spent a lot of time pricing different options and giving me a great deal. I highly recommend Ashley furniture. Make sure you ask for Sam. He’s the best!

The staff was very helpful and gave me the best deal possible. I would recommend them to any of my friends.

Tyler Newsome is a great sales rep. Very courteous and knowledgeable. We use him to help us every time we need furniture or a new mattress

Had Louis as our salesman, 100% satisfaction guaranteed highly impressed with our experience will be back in the future if more furniture is needed!!

Christina and Jade were extremely helpful in furnishing our new home. They worked with us to make sure we LOVED every item, that the items matched, and that we were getting the best deal for our money. We highly recommend this location and will definitely be back!

Tyler Newsome was so kind and helpful! We had the best experience and will be referring friends and family to him in the future!

10/10

Thanks Louis for your help finding my daughter a mattress. You were very patient with her. I really appreciate it.

Tyler was awesome explaining and helping us picking the couch and recliner

Louis went above and beyond helping us find the exact couch we needed for our space. He was energetic, enthusiastic, and willing to help however he could. He gave us the time we needed to make a decision and handled everything with professionalism. I would recommend this Ashley to anybody looking for furniture. Thank you Louis!

Louis took very good care of us. We will be back!

Louis was very friendly and helpful as soon as I walked in. Very knowledgeable about the mattresses. Was able to get me what I needed in my price range

Louis was a great sensible and understanding salesman that got me exactly what I wanted!

Mike was a great sales person. He gave his complete attention to take care of everything we wanted. We got exactly what we needed.

Tyler was super to work with and very personable. Made the whole experience wonderful!

Tyler was super nice and was so helpful in getting us a couch we love!

Enjoyed meeting Louis. He was knowledgeable and efficient in helping us evaluate options. Would highly recommend Louis!

Jessica is the best! Thank you.

Louis was very helpful and extremely patient. We were in the store with 2 small children. He also had to deal with me changing my mind. We will definitely shop here again!

Louis did a great job!

Delivery crew did an awesome job! Very considerate and went out of there way to try to rectify issues with dresser - very pleased how everything was handled

I needed a new bedroom set so I stopped in at Ashley furniture and Mike got me all hooked up with everything I need. Great selection and financing options. Highly recommended

Louis was able to answer all of my questions and get me in the perfect mattress in a timely fashion.

Tyler was very helpful and honest. And was all around great to work with while picking out my furniture

Louis and Kirk did a great job at fulfilling my needs! Very impressed with their service!

Mike took a lot of time with me explaining all the promotions and options available. Great customer service 😊

Very transparent and works well with people. Very polite and would recommend to anyone.

Just purchased a storage bench in store. Awesome customer service! Louis was very helpful and friendly. Would most definitely recommend this store!

Super helpful, and knew the store very well!

Louis Hutras was extremely friendly and most helpful. Great personality, he listened to me babble and laughed at my dumb jokes! He did an excellent job explaining everything to me! Give him a raise!!!

Louis was a huge help and very knowledgeable both times we were in to make purchases. He made the process quick and easy!

We just purchased a new livingtoom set with match end tables and a sofa table. Louis was our salesman. We highly recommend him. He was very helpful and knowledgeable. Ashley is always our go-to place; we are return customers.

I bought a couch over a year ago when this store opened. When I tell you I was SCAMMED that is under statement CHECK YOUR FINE PRINT. I was told since the store was having a grand opening I would get 0% APR. Forward over a year later I am slapped with 34% interest and almost $700 in interest fees because there was a stipulation, the promotion only lasted 12 months when it was paid in full. I was not told that, and it was in tiny bold lettering on my sales receipt (that I had to dig up). Also they are even charging me more interest than the fine print, 29% is what was stated on the paper. Don’t trust what these people say, the cost I paid was $1900, I still owe over $1800 after they slapped the interest on me, and this was 15 months ago. I hope your company can help resolve this, this is unbelievably devastating. Not only did I hear correctly, my husband heard the exact same thing said to me. I guess my mistake for trusting what people say, and me being polite and hurrying along since it was packed in there. 9/2 update. No one resolved my issue, the store couldn’t even call me back and that was days ago. Called the credit card company through them and they couldn’t removed the $700 charge, I missed their grace period by 10 days. Also I was charged 34% for the entire purchase instead of what was on the paper at 29%. I sent a complaint to the BBB. Capital one recently got in trouble for these shady business practices too btw. Screen shots to follow a horrific conversation and the contract they wouldn’t follow. I couldn’t even share the contract with the credit card company and they kept changing their answers to their percentage rating charges. 9/10 still haven’t heard from this store. Also the BBB replied to my complaint stating they will forward it to the store to resolve it. If no response the BBB will file their own review.

Louis was wonderful and easy to work with.

From the cleanliness of the store to the delivery and set up of our bed this place is by far one of the best furniture stores I've dealt with. Jessica at New Philadelphia. OH Ashley store is a gem and was very easy to work with. The delivery team was amazing and fast. A little pricey but you get what you pay for, so if you want great service in every aspect then this is the place to use. - Michael and Tasha Weaver

Mike was awesome and super friendly. He asked my husband and I what we were looking for and delivered. Huge thank you (:

Louis was great helping us find pillows!

Louis was great! He helped us make a decision on which bedroom set we wanted. He gave us space to decide and he was right there to help when we were ready for our next steps. I recommend Louis and the other Ashley Furniture employees.

Louis was great to work with, he took the time to make sure we were happy with our decisions and made the entire process very easy.

We went in to look at mattresses and we knew it wasn't going to be easy task. My husband likes super firm and I'm more of softie. Louis was extremely patient and showed us everything at least twice. We ended up getting a split with 2 different mattresses and each got what we liked/needed. Great experience!!

Mike's knowledge made my purchase a breeze.

Louis was very nice and helpful!!!

Very friendly & accommodating. Jessica made everything easy.

Tyler was so great to work with ! He helped us find a purple mattress that we have been looking for. We will be going back for Tyler’s help in the future, he is amazing !

Louis Hutras did a great job helping us locate a great couch for our Airbnb. Hit Louis up if you need assistance!

I was pleasantly surprised at the large selection at the New Philadelphia location and my salesperson, Mike Kelley, was knowledgeable and easy to work with. He was there to answer questions when needed but didn’t hover and make me feel pressured. I’m thrilled with my furniture piece and my experience and will shop there in the future.

We had a great experience with Louis, he helped us out a lot, we love our new couch

I had a lovely experience at the Ashley store in New Philadelphia. My sales associate, Louis, helped me find a mattress that was everything I wanted, but still fit my budget. While I was checking out, the other staff I spoke with were incredibly kind as well. I never once felt pushed to purchase something I didn’t want, which is something I’ve had experience with at other stores, and I don’t like. I will be sure to return for future purchases.

Very informative, friendly and professional! Highly recommend and will definitely be going back for future purchases.

Sage was awesome to work with and even helped us entertain our two boys when we needed time to talk. Can’t wait to enjoy our new furniture set!

Had a great experience at Ashley thanks to Louis! He was professional, personal, and made the whole process super easy. He listened to what I needed, gave great suggestions, and was never pushy. If you’re shopping at Ashley, definitely ask for Louis—he’s the best!

Christian treated us fairly and gave us a wonderful price.

Mike was an amazing salesman! He listened to what we wanted and he made it happen. Thanks Mike.

Tyler helped my fiance and I with our purchase of a sofa sectional and I can't say enough good things about the experience. He made the entire process fun and easy, and helped us find the perfect furniture for our new home. I highly recommend Tyler at Ashley's New Phila to anyone who is in the market for new furniture.

Jessica was amazing! She helped us find the perfect living room furniture and made sure delivery went smooth. I couldn’t have asked for a better experience.

Lisa was very friendly and helpful she knew so much about everything she showed me and so informative about the mattresses and even a couch we are interested in.

Mike did an outstanding job at helping us find what we wanted . He is very knowledgeable on the products and the features and he did a great job of communicating everything and answering our questions.

I had a great experience at Ashley! Mike Kelley took his time to answer all my questions and show me all the different options available. He was very knowledgeable, friendly, and super easy to talk to. They have a great selection of quality furniture!

Sales manager Tyler Newsome helped me out and was fantastic. Very helpful and knowledgeable. Made the process simple and straightforward.

Amazing Service. Explained everything & made furniture shopping much less stressful. Louise H. was a great consultant, definitely recommend asking for him at the New Philadelphia Site.

Jessica and Sage were very helpful, the experience was great. I would definitely recommend Ashley Furniture.

We found the perfect couch And Mike made the process easy. Highly recommend seeing Mike at the store

Tyler was very informative and lead us to our perfect mattress. 10/10 recommend

Chloe was fantastic help and ensured the burying process was smooth and made sure we got the best deal possible!

Louis Hutras was very good and professional.

Christian was great!!

Mike was very nice and helpful!

Jessica was absolutely super to work with! No pressure, very knowledgeable, extremely helpful. She is the reason I made my purchases!! Will recommend her & the store highly.

Mike did a very nice job. I wanted to just browse and Mike explained the details of the different couches. He was professional and respectful. Thank you.

i went in to look for a bedroom set, and a couch. louis had help us find exactly that, he was extremely nice and patient with us.

Louis helped me pick out the perfect mattress and all the extra add ons! Great personality and very patient!

Another great experience with Ashley in New Phila! Tyler is always so helpful and great to deal with.

We had Kirk today for the vip event. My husband had gone a week ago and he showed him some love seats. When we both came in today, he recognized my husband and showed us both what they were looking at and even gave us a chance to look at others. Helped us through all the financials and answered any questions we had. This was our second time at Ashley furniture in New philadelphia and will definitely be back.

Jessica was great! She answered are many questions and got us set up with the perfect sofa

Jessica was so friendly and knowledgeable. Eager to help me find the perfect mattress.

10/10 recommend shopping here! Christian was incredibly nice, very helpful and not a pushy salesman! Sage also helped out! The whole experience was nice and fun!!

Louis was outstanding! He was helpful, attentive, and followed up with timely. We recommend asking for Louis if you are shopping at Ashley’s.

Louis H. was so very knowledgeable and patient! He helped us get the best set for our new home! I highly recommend using Louis!

Jessica was great! She helped us find exactly what we were looking for.

Awesome salesmanship, very informational, very nice selection, great prices!!

Worked with Cloe to purchase a new sectional. From the start to the purchase, she took care of us and answered all our questions. Thanks again! Highly recommend.

Loved shopping at Ashley Furniture. They have a large selection of furniture with great prices. Chloe was amazing. She was very helpful and knowledgeable. I would highly recommend shopping here!!

Jessica was a wonderful sales lady. I would recommend her to anyone. She did a superior job. Thank you Jessica for all your help.

Sage was wonderful to work with. Very understanding and personable. She was a pleasure to work with and in helping me select the perfect living room set! 100% recommend!!!

Told Jessica Reed what we needed and she helped us find everything we needed for an entire bedroom set. I will be back again with anything I need for my house.

Lori was a pleasure to work with. We will definitely refer friends and family to her for their furniture and home decor needs. ⭐️⭐️⭐️⭐️⭐️

Tyler Newsome was very helpful and friendly. He answered all of our questions and even got my daughter water when she was coughing. We couldn’t have asked for better service! Thanks Tyler!

Had a great experience buying an area rug at Ashley furniture in New Phila. My husband and I just went to look around and Tyler Newman was incredibly helpful and made it a very easy choice for us!

Tyler was extremely helpful tonight when my husband and I were searching for an ottoman! Highly recommend!!!

Dylan was great to work with. He was very helpful with measurements and making sure the furniture fit in our space!

WONDERFUL experience..Tyler Newsome was very helpful and accommodating and my mom and i had a a great time dealing with him! He set me up with the PERFECT living room set for me! LOVE IT!!! Thank you Tyler!!

My parents and I bought mattresses from Tyler, he was extremely personable and helpful, gave us honest advice and wasn’t trying to just get us to buy. Great experience and service!

Dylan helped me out tremendously! I was feeling discouraged and ready to leave and go elsewhere and Dylan came and helped me find more and better than I expected! Ask for him for all of your furniture needs!! Extremely happy!

Thanks to Tyler Newsome, we found the perfect new sofa & recliner. Appreciate that he took the time to show us multiple options, and answer all of our questions. Down to earth & professional.

Tyler was very kind and patient with myself and daughter. We appreciate your time and kindness. Thank you.

Louis did awesome job getting us set up with a new bed

Dylan made the process fast and easy with no hassle pricing! He went above and beyond and exceed my expectations! Very professional!

Lori was an awesome sales person! We were very pleased with our visit! Will definitely be back!!

Highly recommend you go see Logan. His patience and service is spot on. He was great to work with. New store looks great too with a huge selection.

Bought a new sleeper sofa and worked with Sam. He was very knowledgable and explained and demonstrated some unique qualities that Ashley Furniture pieces have.

Dylan Minor was so helpful and knowledgeable, and really picked up on our situation. We found the best leather reclining loveseat for our home

Dylan M. Really helped us out alot. Super appreciate it.

My review is solely based on the customer service. I ordered a power recliner for my husband for Christmas (plus the matching sectional). Scheduled delivery for a few days later. My husband took the morning off of work to be home for the delivery. The delivery guys were fantastic - very nice. They set up the sectional first - no issues there. They bring in the recliner, set it up and as required, they had to test the 'power' functions of the recliner. The bottom/foot portion would not raise. They carefully turned it over and quickly saw the bottom track was bent, which was preventing the chair from reclining. They had to call Ashley customer service, who had to confirm that we refused delivery of the defective piece. We were told we would be sent a new piece. Delivery was scheduled again for the next week. My husband again took the time off of work, only for the delivery team (same as the first time) to get the recliner in the house and discover that Ashley had sent us back the exact same defective chair (and when the delivery team contacted Ashley customer service, the woman on the phone questioned them and told them they were wrong and it was a different piece). So we had to 'refuse' delivery of the defective piece, and once again reschedule a delivery. The THIRD delivery was scheduled 3 weeks after the second attempt. This was yesterday. My husband again took another afternoon off of work. The same delivery team, again - very nice guys, very courteous - arrive only to find out they don't have a recliner on the truck. It was a piece of a sectional. When they contacted customer service, we got an "oops, our bad, the wrong SKU number was entered". At this point, I called customer service at the New Phila Ashley's. I indicated we had now invested three different days of my husband taking off of work, to still have no recliner, and that before we scheduled a FOURTH delivery, we asked for the $500 delivery fee to be waived. They refused, said they could offer $100 off, or a $200 store credit. I said I had no interest in a store credit, because at this point, I will NOT be shopping at Ashley's again. They refused to offer any more than a $100 discount. I asked if they had any weekend delivery options, and they said no - but instead said that we could pick up the chair ourselves with our own private vehicle, and be our own delivery people. At that point, I cancelled the order for the recliner. And the young sales girl I was speaking with then had the nerve to ask "may I ask why you want to cancel?". So I reminded her - because you have sent the same defective recliner twice, then sent a piece of a sectional instead of a recliner, all of which resulted in three different days my husband had to take time off of work - and your only solution was we could pick it up ourselves and you credit us $100. The order for the chair has now been cancelled. To top it off, I went online and found the exact same recliner with another retailer for over $400 less than Ashley's offered it.

Dylan at the New Philadelphia store was extremely professional and exceptionally knowledgeable. Not just about the Purple products but all the other comparable brands. He explained everything in detail and answered all our questions. I will definitely be a returning customer.

Very helpful and the product well built..

Tyler was an amazing salesman. Helped us find our forever furniture

Had a great experience with Lori! She gave us an amazing deal on a dining set and helped us find a coordinating piece at another store. She even had it delivered it to our local store which was very convenient. Highly recommend!!

Fun! Fun! Great experience with everyone. Purchased something totally different than I thought I wanted. Best sales people ever. Shout out to Chloe and Sage. Large inventory and so much to choose from. If you're looking for new furniture give Ashley in New Philadelphia your first look.

Jessica was extremely helpful and knowledgeable!!

Great experience, lots of options. Lori was friendly and helpful.

We had an easy buying experience with Lori at Ashley furniture in New Phila, Oh. We went into the store just to walk around and then fell in love with a power reclining loveseat for our man cave. There was no pressure to buy, just an overall great experience.

Tyler did a fantastic job helping me with selecting the right products! He’s got a great personality and really knows the products they sell.

Louis was very helpful with every question we had and took his time to help us find exactly what we were looking for thanks again

Louis did a wonderful job, helped me find exactly what I needed and even provided interesting conversation while waiting to sign documents. 10/10 would recommend again

We had a great experience buying a new bed. The staff was very professional and accommodating.

Great experience shopping at Ashley furniture. Knowledgeable staff that were not high pressure and easy to work with.

Chloe was great to work with. We were able to find the best that fit us fairly easy. She was very knowledgable with the beds and products they had. Plus we got some Black Friday deals still going on!!!

My sales Rep i dealt with was Cloe and she did a very friendly, professional job of showing me what was available and helping me to pick what would work best for me. She made furniture shopping an enjoyable experience and would recommend her to everyone. Thank you Ashley for having such great sales people.

Nice furniture! Quality built! Good sales representative. Thanks much Jessica

Had a very nice young man help us. If delivery goes as well as the purchase we will be very happy.

!!!! Ashley !!!! Wow, our first impression in the door was how clean and organized. Ashley store is!!!! We had an excellent experience at Ashley’s with Dylan. he was so willing, but not forceful and gave us time. He stepped aside, but never left us alone was always there when we had a question. All we needed to do is let him know what we’re looking for he took us right to the spot with his excellence. And I know we will be back for more….!!!! Thank you so much R.Y. D.Y.

We had a very good experience at Ashley‘S Furniture excellent service from Dylan would recommend them to anyone..

Dylan was so helpful in the purchase of our new recliner! He was kind and knowledgeable, and I would definitely recommend purchasing here and from Dylan.

Wonderful furniture store. When entering they assign a salesman to you to make sure you are helped. I appreciated it. Took us a while of browsing before we found a couch and chair we liked.

Alisha was very knowledgeable, helpful and patient. She was very honest and would highly recommend!

Dylan is a Exceptional Person, go see him for all your Furniture needs. Honest, caring and trustworthy.

We were very pleased with our service at New Phila Ashley. We were very well taken care of and not rushed around the store. I would highly recommend them!

Louis and Tyler was great. I will recommend my family and friends to shop there !!! 😀 they went over the beds that I would be comfortably to sleep in do to my surgery !! And picked the right one . Thanks so much guys !!!

Louis was super kind and helpful. He made finding my needed purchase easy

Jessica greeted me as I walked into the store. I knew what I wanted. She was very helpful in my buying process.

Louis Hutras was very helpful.

Louis helped me find the exact couch i needed plus it was on clearance win win!! Would definitely recommend Ashley furniture.. thanks again

Logan Hicks was especially helpful in helping to pick out the perfect furniture for our son’s new place and it was installed perfectly for he and his wife to return to post honeymoon! Highly recommend and they made the whole experience flawless.

Jessica was awesome. Very helpful and knowledgeable. She helped us choose a great new loveseat. Will be going to Ashley's again.

Logan Hicks! Patient and knowledgeable! Thank you for your great service!!!

Jessica was amazing! I showed her a picture of what I had in mind. It needed to be smaller and she nailed it! She was informative and listened to my concerns and answered all of my questions! Thank you!!

Louis took the time and showed us different products we wanted and he went the extra mile to help us get into something that fit our budget!! I recommend Louis and his team at the New Philadelphia Store!!

Excellent service by Lori. ❤️ We were greeted immediately upon entering and Lori helped us find exactly what we were looking for. She gave us great care and we enjoyed the experience of buying a beautiful, quality couch. Thank you!

My original review was 1 star, but at their request I removed it. When you enter an Ashley Store you are immediately greeted and then preyed on like a hawk. This style of selling turns me off always, yet furniture stores still do it? Our sales girl helped us and was kind and we purchased a mattress. She told us repeatedly that we had 30 days to swap for a different one. Once we finally received the mattress it was awful and we went to swap and were told you had to wait at least 30 days... So we did... (Yes this was in the paperwork we signed, but it took her almost an hour to get our paperwork processed and at that point my wife and kids were not having it anymore being stuck there...) The delivery company dropped the mattress off inside our front door. I was told by the store they should have carried it up for us and removed the old. The next mattress, that we swapped for (upgraded to a Purple mattress and this salesman, Jay was great) they just left on our porch but they did take back the original mattress.... However a purple mattress weighs over 200lbs and my pregnant wife couldn't help me carry it up... Had to get a friend to help carry it up. Again I was told they should have taken it up... My son's mattress and frame finally arrived after 2 months. The delivery people screwed all the pieces together wrong severely damaging the bedframe. The footboard was smacked into the wall and a 3+ inch chip came off. Customer service approved the replacement the same day and it took 2 weeks to get the replacement. Luckily they put it together right this time, however their delivery service (they contract out) is terrible. Telling us delivery will be between 12 and 3 and then showing up at 8am is not acceptable. When telling them in person they say take it now or it comes a different day. It was like this 2 of the 3 deliveries. We ordered Purple pillows, sheets, protectors in the store but they were out. We completed the purchase and were told they would be delivered to us. Paper says that as well.... However instead they arrived in the store and they called and made us come pick them up... At the end of the day we are happy, mostly, but the experience to get here was long and over 2 months. My coworkers, after hearing all we went through, related similar stories and refuse to shop there. We will continue to, hence the 3 stars, because it was all eventually figured out. Their financing options are decent, however this Ashley doesn't use the same financing company as Ashley Furniture in Canton, so now I have 2 separate lines of credit open.... That one is synchrony and this one uses TD Bank.

I called Ashley’s in NEW Philadelphia, Ohio from Arizona. I talked with Alisha, she was amazing in helping with everything I needed

Had the best furniture shopping experience with Alisha. She had alot of patience due to my boys being their rotten selves and explained everything with very specific detail. My 11 are old said he liked her too, that she was very nice. I would highly recommend her service.

Tyler Newsome helped us out tremendously! We went in to just look at bar stools and he talked us into a whole set! Awesome salesman will definitely be back to do more business with him !

Recently I stopped in to just feel inspired to put together our new living room. I came in with my youngest and we were greeted at the door by Nolan. I had anticipated just to look; but after discussing my ideas and him showing us around, we landed on a couch that will fit the look I’m going for, super cozy, soft yet elegant. Nolan was able to discuss our buying options when I brought my husband and other child to the store the following Sunday. Since we are still working on our project; we were able to finance the couch with money down to be able to pick it up when we are ready! That was a great option for us and now I’m able to plan the rest of the design knowing which couch will be delivered. I highly recommend coming in and seeing their set up and utilizing their finance, delivery and insurance services.

I was shopping for a power recliner. Alisha was very friendly and knowledgeable from the moment she greeted me. She helped me make an informed decision for my purchase. I returned to Ashley because I had purchased furniture previously and was happy with the experience dealing with them.

Love Ashley furniture, great quality products! Went in looking for a new bed and had Jason help me out. He was super polite and kind. He was very knowledgeable and made sure to take my personal preferences in to account to find me the perfect fit!!

We've been to couple different stores, but our visit to the New Phila Ashley Furniture was successful! Tyler was a MAJOR help and got us hooked up with the perfect sectional for our new home, one that's perfect with a family with kids. He was attentive, friendly, and knowledgeable, I highly recommend asking for his assistance if you're looking for new furniture!

I have always had a great experience at Ashley Furniture! Everyone is incredibly welcoming and helpful. Anything I or my family buy is with Alisha. She has a very bubbly personality and is extremely knowledgeable about everything bedding. She has sold us Purple and Tempurpedic pillows as well as mattress sets. The quality of mine and my family’s sleep has dramatically improved since making these changes. We couldn’t be more grateful!!

Emily, Morgan, And Sage were absolutely wonderful to work with. Took the time to be patient, informational and willing to earn our business.

If you're in the market for something from them I highly recommend asking for Louis. He was our sales associate this evening when we stopped and I would like to say he was a fun & energetic young man! He was extremely helpful and really made us feel valued. He won't steer you wrong....so if you're heading in, ask for him you won't be disappointed!

Jason greeted us upon arriving and was super helpful through the entire process. Highly recommended

Tyler and Jason did a wonderful job, blessings to you guys

Tyler was an amazing salesman. He was there to help but not pushy at all. Very knowledgeable. We were very blessed to have him. Highly recommend asking for Tyler!

Rachel was very professional and polite. She wasn't pushy or intrusive in my shopping experience and very helpful with any and all questions. The overall furniture selection, quality, and price points also were a huge plus.

Ask for Jason! He walked us through everything we needed for understanding of our purchase and he did it with patience along with amazing knowledge of the products he sold us!

We had a wonderful experience buying a new couch today at Ashley furniture. Chloe went above and beyond to help us. She was very knowledgeable about the products and super friendly.

Alisha was extremely helpful and I had a great experience. It was my first time in a furniture store and she was above and beyond helpful. She took me straight to 2 pieces I would have picked out myself. Definitely be going back!

Chloe was amazing and made the entire process fun and completely stress free. Everyone is very down to earth and knowledgeable.

Louis, Logan and Chloe were great. Thank you for the help!

Great experience, knowledgeable and friendly staff!

Lori assisted me in picking out the perfect sofa for my living room. She was so kind and helpful. 5 stars for customer service and experience.

Louis was an excellent sales person and even though he was new he knew his stuff

Had a great experience at this store. Sales women worked things around so could get a lift recliner delivered in time frame we needed. Recommend this store

I had an amazing experience with Tyler! SO helpful, professional and informative! He made us feel very comfortable and welcome as soon as we walked in the store. He gave me so much good advice to help me find the perfect mattress for my toddler and even recommended other amazing mattresses for me in the future. I’m so excited for my toddler to get his new mattress and I am so grateful for Tyler for helping me find the perfect one for him!

Jason helped me find all the right stuff , he needs a raise in pay!!!!

Rachel was very nice and helpful. The DuraPella is awesome. Easy transaction with delivery.

Louis took the time to explain what the differences were between the different mattresses and that a different pillow also makes a difference in the way you sleep.

Dealt with Chloe Wells at Ashley Furniture in New Philadelphia on a new bed and sofa. She was very knowledgeable on the items and did an excellent job on explaining everything to me on price, delivery and all other aspects of the sale.

Had a great experience today with Dave Martin. He took his time with us, didn’t make us feel pressured and listened to our needs. He was knowledgeable about the products and couldn’t have made our purchase any easier.

I had a wonderful experience. Alisha was a great worker. Very bubbly and welcoming and made me feel comfortable. Very proud!!

Tyler Newsome was great to work with! He was very knowledgeable and helpful! Excellent customer service!

I came it and needed a recliner for my wife that was recently injured. The salesman made things happen for me so I could take it home immediately. I really appreciate all of your help. God bless!

I had a great experience shopping at Ashley Furniture in New Philadelphia. I am an interior designer and needed items for a job I was completing. Logan was extremely helpful in gathering all the items I needed and helping me get my car loaded.

It was a fantastic experience. Jessica was very informative, patient and helpful. She answered all of our questions, was not pushy at all. Very comfortable dealing with her.

Rachel was great. I loved her energy and chatter 😁 she made the transaction fun and easy. I’ll be back for more!

Alisha was very knowledgeable! She knew what ,and where the inventory was, and what options would suit my home the best. Thank you

Emily was amazing and helped me find the perfect couch , she was great to work with and very personable !😊

After a few days of contemplating which mattress to get, Chloe was very knowledgeable and patient will us. No pressure at all we decided on the Beautyrest ! Highly recommend Ashley furniture in New Town mall!!

Sales associate Emily and I had a fantastic interaction while I was looking at sofas at her retail store, Ashley furniture. She's a young pretty woman who is great at her job. Listened to my inquiries and answered swiftly with knowledge and skill. I didn't purchase anything during this visit, but when I do decide to buy any furniture , Emily is the only sales associate I'll work with. So when you or your family is needing new furniture items, go and ask for Emily.

We had a great experience with Jason! He was very knowledgeable and quick with the purchasing process. We love our New Philly Ashley furniture !

Jason was awesome! He met all my needs ensuring my new sofa will be safe from my über destructive dogs. He walked me through all the steps for delivery.

Great experience shopping here. Staff were friendly and professional. Chloe was very helpful!

Did a awesome job made it super easy to buy. Definitely be doing business for future purchases.

Tyler was wonderful to work with and the young lady at the main desk was very sweet and helpful. I will never go to any other Ashley store but this one. They are great!

Alisha had good product knowledge and was able to offer several choices to meet our storage needs.

Logan was very helpful in answering all my questions and took his time in helping me find just the right pieces for my room. I'll definitely use him again

Dave was a big help on finding our new couch and chair. Very knowledgeable and let us walk around and ask a million questions.

Worked with Tyler in the New Philly store for our new furniture purchase. He was great over the phone answering all my questions, and just as nice in person. Highly recommend Tyler and Ashley Furniture.

Experience was great with Tyler Newsome.

Alisha was very helpful in selecting 2 bunk beds and mattresses for us!!

Sage was amazing!! So helpful!! She helped us pick out the perfect loveseat and ottoman for the space where it was needed. She was very thorough with the pros and cons of each piece we checked out.

Sage was awesome. She helped me find the recliner that I was looking for!

Great customer service and sales from Sage and the whole team, store is huge and super clean… great place

Alisha has great communication skills and great experience and awesome attitude

Alisha’s communication skills were on point, and explained everything as needed.

Tyler was prompt, personable, and very easy to work with. Highly recommend to anybody looking for new furniture from Ashley New Philadelphia!

We walked into Ashley with the expectations of “just looking”. Tyler Newsome was quick to greet and welcome us. He took the time to ask us what our goals were for our house and where exactly we were at with those goals. He informed us about their financing program there. We were able to get the pieces we wanted that day! Tyler was AMAZING. He never made us feel like we needed to buy anything. He was super informative and a great resource for finding what we needed. Can’t wait to work on some more projects to go back!

She was very helpful and spent all the time I needed.

Shopped at Ashley and the pleasure of having Jason as my sales person. Very personable and was very professional. Would ask for Jason anytime you shop there.

Tyler Newsome was super friendly and very knowledgeable!

Tyler was very helpful and knowledgeable when it came to our search for a new mattress ! Didn’t make us feel pressured to buy anything was very up front about the displays on the floor. Very satisfied with the customer service and our new mattress!

Sage was wonderful! She gave us the time to look around and her knowledge to find the perfect pieces for our new home. She made us feel comfortable through a seamless process!

our salesman tyler newsome was very social, and was able to help us with everything we needed!

Super helpful! Got me the furniture I wanted! Very friendly! Helpful with pricing and informative!

Crystal was great!!! She wasn't pushy about anything (one girl was but we went back in another day and got Crystal)!!! She even picked up an end table to put next to the couch set we were purchasing so I could make sure it matched for me!

I had a great experience and Tyler Newsome was very helpful.

I had the best experience looking for a couch and mattress thanks to Sage! From the moment I walked in she was extremely helpful in answering all my questions and offering suggestions based on what I was looking for! Excellent salesmanship! Great attitude and people skills!

I went to Ashley Furniture looking to refurnish my entire living room and Kitchen. Alisha was the salesperson that assisted me and she did a phenomenal job. She was extremely nice, very patient, and helped me sort through all of the options they had available both in and out of store. In the end, I found exactly what I was looking for. 10 out of 10 would recommend asking for Alisha as your salesperson if you stop into their New Philadelphia location!

It was wonderful at the New Philadelphia Ashley Furniture store today!!! Alisha greeted us promptly and took care of everything for me and my husband. She is knowledgeable and patient too! We found the perfect furniture for our apt! I would recommend that you ask for Alisha and she will help you with anything you need.

Tyler and the entire staff are wonderful.

Great customer service from Tyler.

Sage was fantastic. She was super helpful in the decision making process & made the entire experience seamless. I will definitely be back.

Sage was one of the most amazing salesperson's I have ever dealt with! She was so welcoming the minute I walked through the door and she listened to exactly what I was looking for in living room furniture. Sage took the time to help me pick out the perfect furniture for our home! I would recommend her to anyone that was looking for a real expert with great taste! Colleen O.

Crystal was very helpful. She took time and answered all our questions. I would definitely recommend her. A great experience buying furniture buying a sectional & recliner!

Sage was awesome! We knew what we wanted and she gave us the time and space to browse a little! When we asked questions, she was knowledgeable and insightful. Great new store in New Phila.

I highly recommend Tyler Newsome care for you at Ashley Furniture. He is very knowledgeable of their products and will provide you with a five star service like he did for me when purchasing a mattress. He even helped me pick out a nice mattress cover. I will be purchasing a bedroom suite from him in the future and I am looking forward to working with him again!

Today at Ashley thanks to Tyler , I finally found the perfect Mattress for myself! With his great customer service, and knowledge for the company we were able to come to a agreement on a great mattress. Tyler takes great pride in what he does, and you can tell he truly cares about his customers. I will definitely recommend Tyler to my friends and family . Thanks Tyler! You truly have a future in what you do! You will do great things!

It was a pleasure to make a furniture purchase with Sage over the phone today. Even though I am 120 miles away, Sage made it very easy for me to make a purchase for a family member & arrange delivery. Awesome job Sage!!

Very informative , explained everything completely and Jason was a very nice gentleman.

I worked with an amazing young man today. Tyler Newsome. Polite, professional definitely a man with great integrity, and value. I will definitely look for him at Ashley furniture for future purchases.

Sage was excellent! She made sure to answer all of our questions, as well as giving us time to discuss the furniture. Highly recommend Ashley in NP!

Sage was very friendly and knowledgeable in helping us select our sofa and loveseat. We appreciated her help so much!

Alisha was very professional and helpful with Debbie's purchase. She is a super nice girl. She is an asset to Ashley's furniture. She answered all our questions we asked. She was very informative about the bed, mattress, pillow and mattress cover Debbie bought. Thanks for everything Alisha!!! I'll be in the market for a new mattress and box springs in the future. Thanks again!! Bill Boyd.

He was very nice! And very he took his time explaining all of the different mattresses and how they work!

CRYSTAL was so amazing she answered all my questions and actually took the time to find me exactly what I wanted even letting me know all the different option for the couch I was looking at. She was just hands down awesome if you plan on going here I'd ask for her. Thank you 😊

My experience at Ashley's furniture store was wonderful. The associate that waited on me was Alisha. What a great representative of your store. She was very attentive to me. Even got me water. She also was very informative on the many selections I had to choose from. Tomorrow we have a second meeting to finalize everything. I can't wait for the arrival of my new bed. Thanks for making bed shopping a breeze Alisha.

This is by far the nicest furniture store I’ve ever visited. Everyone was very nice and they really help to get you the item/items that best suit your needs, they have great financing options. Tyler was my salesman, super kind guy and very knowledgeable on all the products! I would highly recommend this store to anyone!

Crystal and Tyler offered exceptional support in helping us with our selection process during a particularly busy period. We are very grateful for their assistance.Great Job!! 👍👏 #AwesomeSupport #TeamEffort

Just when I wanted/needed a new couch, Ashley opened it’s doors in New Phila. From the moment I walked in the door and met my soon to be salesman, Jason, I was treated with respect and kindness. We walked around the store 2 times with me sitting in every available couch. Finally, found the one I wanted and got my order in. Unfortunately, the hallway I needed to get the couch in through is a bit wonky and the couch would not fit. Back I go to the store only to walk around looking at pieces and parts of of modular units. Jason was not working that day, and Logan helped me think of new options. Again, total kindness and respect. I am the very satisfied owner of a new “couch”. I cannot express my deep satisfaction with the patience of the two young men Jason and Logan, the delivery men, the people I have spoken with on the phone…just everyone involved in this sale. Thanks to a great team.

Great store and prices! Crystal was great. Answered all our questions and showed us many options.

Tyler was absolutely amazing and patient while we were making our decision. He was very knowledgeable of the products that the store had and made excellent recommendations.

The sales team helped us find the right fit for our budget. Would recommend this team and this store to anyone. Thank you for all your help.

Crystal was a great sales person for us. Her approach was not high pressure and gave us space to browse and talk things through, which resulted in a nice sale for her and Ashley Furniture. Very happy with the service and excited about the new furniture headed our way! 🙌

The store is beautiful! Sage immediately helped us and was so knowledgeable about the furniture. She answered all questions and helped us pick out exactly what we were looking for. Sage, thank you again!

5 star service, amazing selection of furniture and decor and a wonderful experience with the sales staff. I'll continue to purchase from this store in person instead of online shopping. Will be back!

Sage was amazing to work with, helping us decide on the different mattresses for our needs. She is so knowledgeable about all the fit and function of each brand. We will be back again. See Sage at the Newtown Mall location.

My salesperson was just amazing. Very very knowledgeable about all aspects of purchasing a living room set. Informed me of purchase plans, delivery plans, the white glove plan, and item removal as well. She is just great. Her name is Alisha.

Had a really fun and informative experience and found a solution for problems with our old furniture. Josh was our sales associate and did an an amazing job!

Alisha was super helpful in helping me find an affordable couch for my mom! She made the process super easy and we found the perfect couch. Thank you!

Alisha is a Wonderful salesperson! We enjoyed our experience with her & will Definitely seek her out for All of our future furniture purchases!!

Sage did an amazing job helping our family fully furnish our den! Very profesional and knowledgeable! Highly recomend !!!

They come after you like hawks, you can't walk through without anyone following you. And they won't take your just looking as an option.

Thank you, Alisha. The information you provided was very informative and educational. We will revisit your establishment in a few months when we are ready to make a purchase. You have a wide variety of excellent products.

Alisha was great! Very personable and knowledgeable about the Ashley products. Would highly recommend anyone to work with her

Easy financial aid and very nice Products. Sales representative done a great job.

Tyler Newsom gave us great customer service. Even when I kept changing my mind, on what furniture I wanted. He was very patient and very kind and professional. Thank you for your great service !

salesman was very helpful and knowledgeable, stayed over 2hrs to help us

It’s great to have a new addition at the mall. The employees are very friendly and welcoming, Alisha was a joy to deal with. Looking forward to receiving our new mattress!

Came to check the place out, encountered Crystal who was very down to earth and friendly. Window shopper for now but I know who to see if I'm ever a buyer.

Crystal was really good and knowledgeable. Didn't try to pressure. Was great to work with. Would buy from her again

Customer service at this location was beyond excellent. Karrie, who helped us gave us all the information we needed and showed us all of the options while maintaining professionalism and excellent customer service which ultimately led to us purchasing a beautiful table.

Tyler did an outstanding job helping me find the right mattress!! I couldn’t ask for any better help. I know the next time I need help I’ll be contacting Tyler. Thanks for the assistance

The store is well put together! Amazing staff and very helpful when having any questions needing to be answered!

I’m excited to have a new store in our area now, with a good variety of furniture to choose from. The store looks great, and the employees all seem so nice & helpful. I definitely recommend checking them out!

Everything looks wonderful. The prices on the other hand do not. Your think for being in Tuscarawas county OH the prices would be affordable to the average person.