Ashley Outlet North Olmsted, OH

William was very informative in helping me to purchase my lift recliner. Very friendly and helpful.

My experience was wonderful. I knew what I wanted and William, my sales person gave me all of the info to make an informed choice. I’m looking forward to having my lift recliner and using it to help my back.

Ryan was very helpful and quick professional

My friends shopped for me and were given a deal on furniture by the manager Tyler. I was able to call and speak with Tyler to purchase a loveseat and chair from here at the sale price Tyler gave. He was a great help, confirmed with photos the set I was buying and explained everything well over the phone. Highly recommend working with Tyler and very satisfied with my purchase!

Worked with Michael Schmidt. He was amazing, he was very knowledgeable and answered all of my questions. Very knowledgeable of everything in the showroom, especially the mattresses and pillows. I could not be more pleased with my experience and would recommend anyone who goes here to ask for him!!

Helped out a lot and were very friendly towards us and made the experience very enjoyable.

Mike S. was very enthusiastic. We bought a metal headboard, footboard and rails that he showed me on line, not in the store. I was happy that he showed me that. It was what I was looking for.

Mack is awesome! Very helpful and professional!

Great service from Ryan at the Ashley Outlet in North Olmsted! Great selection and prices. Highly recommend!

Overall a decent experience. However things didn’t go as smoothly as I would’ve hoped. My adjustable frame doesn’t function. I didn’t get my end tables or coffee table. I also didn’t get the refund I requested. Michael was nice just didn’t follow through on promises. I spent $7500 and just wasn’t satisfied 😞

Ryan was very helpful, we really appreciated his patience, professionalism and he worked with us and wasn’t pushy. He understood our needs.

My sales rep, Michael was fantastic! Helped me easily find the right sofa and took the extra step to draw it on a piece of paper to make sure the layout would look nice, as well as help me search the entire store for perfect pillows to match. Only 2 pillows were in stock and so he called a nearby store where I was able to swing by and grab the other two I needed. He was very patient with my 2 year old daughter being with me as well. Great experience.

Great deals! Amazing staff who care about their customers, highly recommend!

Excellent customer service, knowledgeable staff, immaculate store

Jaden and Michael are great! Would buy more furniture here again!

Ryan was very knowledgeable, friendly and helpful with our purchase. He emailed me very quickly with all of my options. Highly recommend! I have not yet received my recliners, but can’t wait!

Very friendly and professional people

Suzzanne at the Ashley Outlet Store in North Olmsted was wonderful to work with. We were looking for a few items to furnish my elderly dad’s assisted living apartment. She listened to our needs, was very conscious of our budget, made suggestions and helped us make sound decisions. Mike, one of the managers, assisted locating an item we needed that was not in the showroom floor. I am grateful for their help and would highly recommend this store/team.

Good furniture and decent prices

Ryan Fletcher was very professional and easy to work with. No pressure at all.

Ashley Furniture North Olmstead has great customer service, both sales women & manager were awesome. No pressure and accommodating. The exact kitchen table wasn't on the floor so she brought it up on the internet so I could confirm what I wanted. Delivery was a bit more then expected but the guys really accommodating. Thank you, I'm enjoying my new loveseat, desk, kitchen table/stools, server, and coffee table, the area rug fits well too.

The clearance section is not big at all. I drove 35 minutes because I was told its a outlet and they have more clearance was not impressed. The sales guy that helped was really nice and helpful I ended up getting what I was looking for. Not from the clearance section.

Tyler from Ashley Furniture of North Olmsted was great help he made the process of choosing the right furniture quick and easy!

Great selection, easy to work with

Will was a great help when purchasing our couch!

Joel was very helpful I didn't feel rushed or pressured into buying anything specific.

Ryan Fletcher is amazing. He helped me get the best deal on my recent furniture purchase and I appreciate the overall service!

Good service. Will was very helpful.

Walked around a number of times, while trying to figure out how to fill out our new house. Worked with Jaden who was super helpful and informative. Ended up getting a nice dining room set. Definitely coming back.

Thank you Jaden! Recently went into Ashley Furniture in North Olmsted and had a great experience working with Jaden. He was very helpful knowledgeable and went out of his way to measure, move furniture around all to make sure it fit in my house!! He did all this while smiling and being patient with 3 kids:) Thank you !

Very welcoming and accommodating. My husband and I came in not really knowing exactly what we wanted we were greeted by Micheal and he went above and beyond helping us look at different couch options and different ways to set it up for the small living space we have. Overall I couldn’t have asked for a better furniture shopping experience.

I had a great experience here, they have great deals and salesman. They definitely know how to take care of customers.

We have purchased four sofas over the course of two weeks from the Ashley furniture outlet in North Olmsted. The customer service from Joel on our first trip and Mac on our second return trip was phenomenal! Our furniture is very high-quality and in excellent condition. The customer service and friendliness of the associates was top-notch. We highly recommend the Ashley outlet.

Jaden took his time and even moved furniture around to help me pick out just the right couch for me.

Very friendly people. Don't pressure you to buy something. But we help you all they can when you do decided to buy something. Will definitely go back for our next furniture purchase

Suzanne was a wonderful representative to work with; she was informative, kind, not pushy, and helpful. I enjoyed my experience shopping at Ashley outlet in North Olmsted. Denise O’D

I had an amazing experience at Ashley Outlet Furniture! From the moment I walked in, I was treated with professionalism and genuine care. Jaden, my sales associate, went above and beyond to help me find exactly what I was looking for. He was knowledgeable, patient, and made the entire process stress-free. Ryan, the manager, made sure everything went smoothly and followed up to ensure I was completely satisfied with my purchase. His attention to detail and customer-first approach really stood out. Tyler, another manager, also stepped in and showed the same level of dedication and professionalism, which shows how strong their team really is. The whole staff worked together to make sure I felt valued as a customer, and I couldn’t be happier with my experience. I highly recommend Ashley Outlet Furniture if you want great quality, great service, and a team that truly cares

Mac was the best!

All good

Joel at Ashley furniture outlet helped us select our furniture for our house. He was courteous, very knowledgeable and excellent at assisting us with our purchase. All of the staff was very friendly from walking in to checking out. Highly recommend.

Michael was an excellent sales person. Very friendly and knowledgeable.

Tyler made buying my new couch a great experience! Very helpful with finding what would work best with my small doorway. I also got a great deal on my new couch! Will be going here for future furniture purchases.

Hi I was assisted by Mackenzie or "Mack" in sales who was very patient and courteous in assisting with the bedroom and kitchen furniture that I selected. It took sone time to find what could fit in the cottage and Mack was friendly, profesdional and courteous. Maria 8/18/25

Went into Ashley just to “look around”. We were greeted by Joel who introduced himself and told us to let him know if we needed help or had questions. He was not pushy and checked in on us. We asked Joel no joke 50 questions and to price all 50 items we were interested in, maybe not 50, but felt like it. He did so without any questions or hesitation. After letting him know we wanted to think about it- he passed us his info and I let him know we would be back. Without pressure again he agreed. He was super friendly, knowledgeable , and very very customer oriented. Needless to say we went back that evening and what was supposed to be one touch turned into a $10,000 order. Highly highly recommend Joel and this team at Ashley. We will be back to buy more. If only every company provided the service that they did. Thanks Joel!

Had a great experience! Salesman, Michael, a pleasure to work with and knowlegable without being high pressure. Prices are good. Will shop there again.

Great prices and great selection of furniture.

Michael was an excellent salesman. The experience was not painful at all-my husband actually liked it and that's saying a lot!

Great service!! cleanace deals were great !

Ryan was a wonderful Ashley associate. He was kind and accommodating, and he helped me find the perfect living room furniture. I will definitely go back to them with any other furniture needs.

Two sales staff met us at the door with a friendly “Hello, may we help you!” They spent uninterrupted time finding the right reclining chair for my husband. When checking out, all your staff was smiling and most friendly. We DID NOT get this service at the Lazy boy store. I would not buy from them because of that!!!

Tyler M. was an outstanding resource to help us buy the couch we’ve had our eye on for some time. He was fast, thorough and very pleasant to work with. Highly recommend this store!

Max was great. No pressure from her at all.

Manager Mike and employee William were fannnntastic!! They were REAL. I’ve been in sales for 15 years, and I can’t stand sales people. They practiced consultative sales, where they didn’t sell you anything that you didn’t need. They were very educational, and I love the same-as-cash financing! I left confident without buyer’s remorse because I knew exactly what I spent and exactly how my payment schedule was going to be. Thank you, Mike and William!

Ryan is a great salesperson, we enjoyed working with him.

Taylor is a good person

Michael was excellent. He was patient, knowledgeable and showed me so many options until I found the right fit.

Tyler was super helpful, and got us the furniture we wanted at a great price. Couldn’t recommend this store and Tyler enough!!

William was phenomenal! Give us plenty of freedom to browse and then was right there when we needed him and gave us the best deal possible on the perfect chair and a half and ottoman. Very pleased with this product and the service we received it Ashley outlet North Olmsted.

Justin was wonderful to work with. Listened to what I was looking for and showed me different styles available. He made the purchase fast but thorough, explaining the protection plan, and setting a delivery date that worked with my schedule.

Ryan was amazing! And helped me with all the questions I had!!!!

We had a fantastic experience from the very first phone call to the in-store hospitality. Mike was amazing, extremely knowledgeable, helpful, and patient as he guided us through purchasing a dining table, sofa, and rug for our new home. The process was smooth, and we felt genuinely taken care of. Highly recommend visiting Ashley’s outlet in North Olmsted OH

William was a very helpful salesman. Great selection and prices

All good, our sales gentleman was knowledgeable and helpful. Would recommend Ashley Outlet in the future

It was an Amazing shopping experience with Ashely in North olmsted especially with the Manger Tyler he get you everything smooth,easy and fast highly recommended Ask for Tyler and you will get the best deals

Salesman Michael, Ryan and the Supervisor on Saturday 8/2/25 went above and beyond to help make me happy. I got exactly what I wanted and then some. They were friendly and professional. Could have not asked for a better experience. I will refer my friends to Ashley. Thanks again.

I really appreciated their worker William. He did a great job at balancing his sales role while also giving us space to think about our purchase.

William was outstanding, very pleasant and helpful.

Don't buy from Ashley outlet , I went there and saw a living room set for 2000 dollar , they told us to come back on Saturday ( the vip discount day) and we plan to buy the living room set but we surprised the price is going up ti 2500 dollar and they offer to sell it for 2000 dollar 😑 There promotion is not real

William was so helpful when we decided on our chair to purchase. He left us to look around on our own which I love. Then he was ready to make the purchase process quick and easy. I will definitely look to shop here again!

I love this store! Great quality and reasonable prices. Michael helped us with choosing the perfect love seat and gave us a great price. Could not be happier

It was excellent. I found eat I wanted. Sales associate was very helpful and answered all my questions. Received a good value. Recommend them very highly

Great service. Ryan made it simple and prompt

Thank you Ryan for being such a great salesman and helping me find my dream pillow. I slept like a baby last night. This is a fine establishment and I will recommend it to anyone looking for furniture.

Michael was very professional and very approachable… He didn’t give the typical salesman vibe which was nice to deal with. He was not pushy. He was very helpful in his advice. He Represented the organization very well!

Awesome experience with the young guy with cool braided hair. You were awesome to work with Michael. We'll be back.

Shout out to Darionne for helping me find the best deal on my couch the other day!

MacKenzie C was sp so helpful kind funny serious, tried really hard to get good discounts. Great Employee

Both sales reps were outstanding

Extremely friendly and helpful. Couldn't recommend a better sales associate. He made me feel like he actually cared about my quality of sleep when selling me a bed. 10/10 Will absolutely be returning for more furniture in the future!

Terrible experience!!! The staff had absolutely no idea what they’re were doing, had to cancel and reapply 3 times then call and cancel my lease. Only to have the staff to laugh at me when I became frustrated and left. Spent 2 hours dealing with the nonsense for nothing!!!!! Edit: I still have not received a phone call Like I was promised.

Purchasing bedroom furniture for my granddaughter at Ashley Furniture was a very positive experience. The salesperson who assisted me, Joel, was informative, professional and personable. I would recommend this store.

William is great salesman. I found couch I needed to finish off my basement after flood and he was very accommodating!

My husband and I were looking for furniture and decided to stop in at Ashley’s furniture in North Olmsted. We were greeted by a very nice sales associate named Ryan. He was amazing. We found exactly what we were looking for and at a great price. Ryan went the extra mile and our shopping experience was an amazing one. Thank you Ryan. I highly recommend this store.

Tyler was amazing and was such a help, he gave us a great price on two couches and helped me set up transport and everything, couches were delivered the next day and I love them

Great service. William was awesome. Great prices.

Michael was the salesperson who took care of us..thank you..excellent service this past Sunday!

Or salesman Michael was a very helpful guy, very friendly and funny at times. I feel like I got a good deal for my two sofas and I will shop at Ashley again.

Great customer service the rep took her time giving us so much options to choose from. This location had a variety of sofa to look from.

It was a good place to shop for furniture. And the help was excellent. Thanks

Great service

Michael AWESOME!

Ryan is so professional, polite, and very diverse in all aspects of that/the establishment. I would definitely recommend my friends and others to go/come there and try to find Ryan. Thank you, pleasant day.

I love the Ashley Outlet store, very good deals there however the warranty is so bad I’ve been getting the run around for weeks,send more pictures send more pictures okay this is all we need then send more pictures . Please make it make sense !!!

Had an AMAZING experience. Tony was incredible and helped us out a ton. We will 100% be coming back

My mom absolutely loves her tables. Thanks, Ashley, for bringing the price down.

Michael was very kind and helped us find a great deal!

Wonder experience Ryan was a terrific help in picking out the right mattress

Micheal was a super star! Extremely professional, friendly and helpful. Will be coming back to purchase more furniture from him.

Friendly staff. Did not push us into a purchase. Very patient.

Mike was great. Helped me find what I was looking for and got me a great deal.

It was great.

Nice clean store. Well lit. Good CSR.

Ryan was amazing and very helpful and got me what I needed quickly in the price I needed and up the door. Nice guy, lucky to have them

Found exactly what I hoped for, quickly, efficiently. Very pleased.

Ryan F. helped me at Ashley's Furniture. We spoke about furniture and mattresses. He was informative but also gave me space to wander on my own. Once I was ready to choose a couch and mattress, Ryan did all the paperwork necessary, signed and I was on my way home.

Tony did a great job!

It was great

Joel was a great help in making our purchase and arranging our delivery! Thank you Joel

Wonderful customer service!

Very pleasant gentleman , helpful and knowledgeable

Staff was friendly. The only thing that I didn't like was any of the power recliners you couldn't test out without a sales person plugging in a portable power unit.

I ordered a left facing chase and Right facing loveseat. The sales girl drew the pic and assured it was correct. Though put completely different order in. It showed up as 2 left facing pieces. Ended up keeping the chase, told it would take 3-4 weeks possibly for the other part. Luckily it took 1 week. So whole week with part of a couch. I sent a email to sales girl explaining what happened and requesting at least a refund for delivery fee since it was their mistake. Zero response! Will not be shopping here again.

Great experience. Tyler’s a great sales person to work with

I just purchased lots of furniture from Ashly, and I want to thank you Darionne Ivory Jackson and the entire team for their excellent service.They are very helpful, providing all the necessary information and answering my questions, making the buying process smooth and easy, give the best discount, and special gift. The whole staff was professional, friendly, and accommodating. I truly appreciate their assistance and look forward to receiving my furniture soon. Thank you, Darionne and the Ashly team, for a great experience!

Michael sale personal was very quick, pilot and kind.

Joel was a great help. He answered all of our questions truthfully and then some! The credit card that I got approved for is ending so we came in to buy a new mattress. Joel listened to all our questions and concerns and gave truthful answers, which we appreciated so much.

Great service. If you’re looking for furniture, or in my case a carpet, the staff were so helpful and informative. It’s a league above other furniture stores when you’re trying to find something that meets your needs. And, as an outlet it’s great prices. Forget other furniture stores, try this one first, highly recommend it!

Knowledgeable and helpful salesman, Will and Ryan at the North Olmsted store. I am really very pleased with my purchase and impressed with the store.

Went in to begin mattress shopping. Quickly met Tyler who helped us find the right mattress for us. They had a great selection of bedroom sets, couches, and more!

Stopped out just to price out a potential chair for my bedroom…skipped over clearance stuff & went with a new power recliner. Such an awesome experience! Highly recommend this store. Ask for Tony Gonzalez! She was patient, knowledgeable & had a great sense of humor!

Michael is amazing; he went out of his way to make sure we got the couch we wanted, with all of the protection plans. Definitely recommend.

This store is so friendly and helpful. I have purchased a number of pieces of furniture.

My fiance and I came here to get a new bed frame. Ryan was very friendly and helped us find exactly what we needed for a great price. Customer service was EXCELLENT. I usually hate furniture shopping but this was a 10/10 experience. We will return here for future furniture needs!

Great pricing and service

We came back a third time to this location with better measurements and was taken care of professionally by Will each of the three times. However, with more accurate measurements, we were able to secure our next Right Facing Chaise 2 piece sectional with an added oversized ottoman, protection plan and delivery date. Quick and easy sell. Thank you Will!

Michael was wonderful his positive personality and extensive knowledge of product made us want to make a purchase.

Michael was very helpful and even stayed past closing to finish our sale! I would recommend them to anyone!

Never been there before. Went to 4 other furniture stores this one was best nice people and nice price on my recliner

Excellent service! Michael Schmidt was fantastic in helping us find exactly what we needed, and the pricing was more than exceptional! The entire team provided great service from sales, financing, and loading into our trailer.

Michael Schmidt is amazing!!! He exceeded our expectations the moment we walked in the door.

Very helpful sales person, good values

We had the most amazing experience! We worked with Michael & he was great to work with. He worked hard to get us the best deals he could. We will definitely be returning ☺️

Salesman did a wonderful job explaining everything

Ashley furniture in Medina I highly recommend they really know their job and customer service is amazing!

Nice people

Walked in by accident on a sale day. Got a great chair and clearance couch that I love! Chris, the salesman, was great.

Joel and crew did a fantastic job! We're very pleased with the recliner we chose, and they were very helpful and getting it loaded into our station wagon. I highly recommend this retailer! Thanks for a great job well done!

Went to their flash sale on Saturday and gave us the best discounts and financing to help us upgrade my home! This is the seconding time getting furniture here and will always check here first to see the best deals and furniture they have to offer.

Great customer service, I really appreciate the way they explain everything about I’ve ask. Good quality products and offers

Sales associate was very nice and explained everything no pressure sale will shop there again

It was nice to walk in, be greeted, but then left alone until we actually needed help. Ryan was great to work with and patient while we took our time to figure out what would work best.

Diaronne was a great salesman. Not to push y but still helpful. Would definitely ask for him again.

Smitty was an awesome sales associate. He was extremely knowledgeable and patient. We never felt as if he was trying to high pressure us into a purchase.

So after contacting another mattress company I contacted Ashley Furniture outlet. I spoke with Michael reguarding what I needed. He went and verified his in stock items and came back with price able clearance items in my range that I could do cash n carry. We went to the store and he showed me what he had and I went home with a new twin bed and box spring frame. He was excellent and funny. Very knowledgeable and friendly

Michael was great and I love that he helped cut me a fantastic deal on a new sofa. Highly recommend checking out this store if you need furniture.

I was very happy with the salesman. Michael, he was so helpful and I will recommend Ashley to all my friends. Thank you so much

Tony was amazing! Kind and patient and did what was best for me

Ryan Fletcher was amazing. He was patient since I had my kids in the store jumping off the walls. He got me an amazing deal. I can’t wait to receive my sofa

We came in with a specific item in mind. They showed us some alternatives, then left us alone! We appreciated the info and really appreciated having time to talk by ourselves. No hard selling. We left buying what we came in for - with a better price than the online search showed. Looking forward to having our sectional delivered.

Great experience. Ryan was great! Will be going back.

Very friendly and helpful sales staff.

Michael is awesome - my GF and I rolled in right before closing and he walked us through exactly what we needed / wanted for our basement and guest bedroom. I highly recommend the Ashley outlet and Michael, specifically. Well done.

Tony and Greg are very knowledgeable about the different mattresses they sell. After trying multiple mattresses, we ended up choosing a purple mattress.

Great job by everyone at this store. We will be back

Amazing selection and great service! Had a great experience picking out accent chairs here. They had a wide selection and a great sized clearance room as well

Tyler was the best salesperson out of any kind of furniture store I have ever went. Even the lady that greeted me was very helpful and pointed me in the right direction. I was under no pressure and the sales team put together an outstanding deal for me. I will forever be an Ashley fan. Check out this location in N Olmsted

We have always had a great experience at Ashley in North Olmsted!! We just purchased the Modmax sectional with the help of Ryan F. who was absolutely wonderful to work with! He found us the best deal, got delivery all set up, and made the process very easy and quick. Highly recommend and ask for Ryan because he was great!!

My wife and I purchased a king bed from Darrion(spell check) this week, he was truly awesome. If he didn’t have an answer he went and found out for us. We really appreciate the extra mile he went. We won’t have the bed for another month, but assuming it gets delivered and installed ok. Our experience with the sales team was overall great

My shopping experience with Michael Schmidt was wonderful. He is very knowledgeable of the Ashley product. Besides being knowledgeable his listening to what l was looking for made my experience successful.

Tony greeted us and then proceeded to wait on us and help us find the sofa we were looking for. Didn’t feel pressured And we decided on one that we had been looking for. We were in and out in a hurry. Smooth experience.

Good prices good quality item Mike was very helpful

I stopped in to Ashley Outlet this morning to look at a loveseat I saw on line! They greeted me as I walked in but no sales pressure! I’ve saw a loveseat in clearance and went to Darione for help. He was amazing! Answered all my questions. And I purchased a love seat I love!

Our salesman was perfect. He never pressured us and was very patient.

Tony was extremely knowledgeable and helpful and great to work with.

Ryan was very nice and helpful at the outlet in North Olmsted.

Excellent salesperson. Found me exactly what I was looking for and at my price point. Will buy from them again.

The sales staff is very helpful without hovering. Darionne was great to work with.

Elaine was awesomeness. She survived my constant talking 👄 and shopping 🛍 without complaints. She deserves a bonus and raise. I will be back. I love Ashley. My third purchase not including the many Dao Temple purchases we have made recently. Thank you again Elaine...🛍😁👍

Exceptional service, inventory, and prices. The store manager Kayla is awesome.

Great greeting.Toni and Michael were very nice . Allowed me to look around

My wife and I bought a new couch from the Ashley Outlet and we had a great experience! We worked with Elaine and she was very helpful, and even worked with us to bring down the price on what we bought into our budget. Will go back!

Great prices and cute styles. Even better service! Everyone was so friendly and personable.

I stopped in to look at some nightstands and Ryan helping with our previous order to get the styling. We looked at a couple of items and I selected one that would fit best fit in my bedroom. Nice work, Ryan.

Personnel friendly

Very easy process to buy a mattress. Ryan Fletcher was extremely helpful. Can't say enough nice things about him

Our salesperson, Tony was very friendly and helpful helping us find a recliner to fit our needs. Very impressed with the customer service we received.

Michael Kirwin was absolutely amazing! I came in the store in a panic with no furniture after just moving into our new home and then family wanting to come over for Christmas at the last minute, he helped me not only find furniture that was in stock that I could take home that day but he also helped me put together different pieces of beautiful furniture that made our house feel like a home! Michael, Ryan, and Tony were amazing and very careful as they loaded up the truck for me and made Christmas hosting a possibility for us! Thank you guys! Michael was very caring, professional and understanding of my situation and helped me calm down and helped me out, I am extremely grateful and have already recommended him to friends. Michael made me feel comfortable and definitely a returning customer! I will be back after the holidays with my father as he is in the market for new furniture as well. Thank you Michael!

Great experience and was able to find something I liked.

Great shopping experience at Ashley. Elaine is a wonderful sales person

Very attentive and knowledgeable about their product! We will return the next time we need something for the home!

Tony G., was amazing. He was very attentive and made our buying experience very easy. We will definitely come back if we need to purchase any more furniture. We will certainly be asking for Tony to once again help us.

Excellent customer service and excellent experience!

Elaine was very helpful and knowledgeable. She made the buying process very simple.

Beware!!!!! They have NO authorized technicians in Ohio!!! We purchased an electric couch. 2 years later, it stopped working. Ashley states they do not have in repair technicians that n Ohio and could not provide any assistance whatsoever!! If you live in Ohio, think twice before purchasing from them. Update: Just to further clarify. There was a 1-year warranty. I have spoken to multiple customer service folks at Ashley. I will call again for a 4th time for an authorized dealer. The last person I spoke to called the authorized dealers in New York because there are none in Ohio of your product is out-of-warranty. I will update once I make the 4th phone call. Update: 4th phone call Rebecca was the customer service person I spoke to. She stated that the technicians they use are “in house” and only service items under warranty. When I told her that I had spoken to other local furniture stores and they ALL stated they had authorized technicians that serviced furniture purchased through them regardless of whether the furniture was under warranty or not. That is the kind of service you would expect from an upstanding provider!!!! Again…BEWARE!!!!’ My original statement stands.

Friendly atmosphere, staff helpful and knowledgeable. Found exactly what I was looking for. Salesman helped make it a success.

Great service,knowledgeable employee

We came in knowing what chair we wanted to purchase and it was not in stock. The salesperson, Tony, was very helpful and showed us the couch from that collection to sit in and get a feel for. Tony made sure our questions were addressed and the whole process took maybe 20 minutes. Very happy with our experience

I had the best experience at Ashley Outlet. My salesman Tyler was simply wonderful. I would recommend to everyone to deal with Tyler!!

This is not an outlet store. The same couch i paid 300.00 for they want 1000.00 for here. Don't waste your time take the drive to columbus.

Darionne is such a boss. He definitely made our night. I hope to see him again when we come in again. Please treat this man well Ashley Outlet!

Store is really nice and had a decent selection. I did not enjoy having a sales associate following me around like prey being stalked. So I knocked two stars off since it was very uncomfortable being followed while I walked around the whole store.

Great service and price. Sales person guided us to the exact items we were looking for.

Michael was very helpful and patient

Michael was awesome! He never once tried to sell me on anything, I never felt pressured, he made everything really easy for us while buying our couch. It was one of the most pleasant experiences I’ve ever had while purchasing a big piece of furniture!

great experience, the sales associate went above and beyond.

Mike K. is the man. Super friendly and informative. Left no question unanswered and no problem unsolved. If you need furniture talk to Mike K he will take care of you 100%.

Michael Schmidt is great salesperson! Helped us meet our needs.

Christian was a great Salesman. He was accommodating and courteous.

Elaine was very helpful. We had a great experience!

We had a terrible experience with a DIFFERENT local furniture store and had to cancel our remaining furniture and went on the hunt for the replacements and landed on Ashley Outlet. We arrived very close to closing and was greated by Tyler. He was very up beat still for being at the end of the day. At no time did we feel pressured to hurry or like we were being stalked. When we had a question Tylernwas very close by to answer. We finally chose our 2 items and was cashed out efficiently. Tyler explained the pick up and delivery process to where there were no questions. They have a great team there. Our interaction with Tyler was phenomenal and even watching his co-worker with their customer having fun still even after closing time was a breath of fresh air. My only suggestion is to turn on the parking lot lights. When we arrived it was dark and there no lights on. Glad we stopped and stayed though, Ashley Oulet will be our first stop on our next purchase.

Michael and Tony were excellent. Knew product ,affordable prices, no pressure. Will consider for future purchases. Thank you.

Friendly and helpful customer service!

We got a great deal - a former floor model on clearance, plus Black Friday savings. Sales people (Christian in particular) were helpful, without any pressure. When a part went missing during delivery, they made it right immediately.

Great experience, our sales associate was attentive to our needs, but did not hover or crowd our group. Easy place to do business

Tyler was great!

Was a decent place to deal with. 👍🏼

From the time my sister and I walked though the door Georgia greeted us and took care of me right away . I purchased a leather couch and my sister purchased a rug and an ottoman . Georgia is a new associate there . However her supervisor and coworker jumped in with two feet and made my our shopping experience professional and pleasant . I definitely will be back and I highly recommend this store . Thank you so much

Great experience, Michael was great, answered all my questions and very friendly, I would definitely go back and purchase more furniture

Michael was easy to work with

I had an excellent experience today at the Ashley Outlet Store. The staff let me explore without pressure and Michael was helpful when I asked him to engage to close the sale.

We always find what we need, like and usually for a good price!

Christian helped is out and did a great job

Heather is awesome and has been such a help!

Hello. My niece was always an Ashley furniture fan. I had really paid no attention to the store until me and my girlfriend saw the outlet the other day. So we stopped in. Boy was I pleasantly surprised at how easy it was to deal with the staff. And even more they had furniture to my liking. So we did a bit of business. I'm glad we did. I would recommend Ashley's outlet to everyone.

Great place to buy furniture. Our salesman Darionne was the best!

Heather was amazing! I can’t believe I walked in the door and found the exact piece of furniture I didn’t even know I needed! What a fantastic store and staff. I’m going back to see what else I don’t know I need and buy that too!

Catherine the sales woman was awesome she kept her distance she didn’t follow me around the store she didn’t ask me a zillion questions I was upfront honest with what I was looking for and she was beyond helpful

This store is a SCAM! Walked in today. Wanted to buy two bedroom sets. We told the guy Mike Schmidt that we wanted exactly what we saw on the show floor. He said 1500 for the set. Then we asked him to give us a full size bed instead of the queen and to remove the chest. How was it still $1500 after removing an item and downsizing the bed I even voiced my concerns about how cheap and low quality the bedroom sets were at the store. He proclaimed that we can choose different quality in the sets that they have. They apparently range from low to high quality…🤔 Total for two bedroom sets 3k plus $300 shipping PLUS TAX (after downsizing the two beds and removing TWO items) I told him that nobody is gonna charge me shipping if I spend that amount with them and that the price didn’t make any sense after downsizing and removing 2 chest from both bedroom sets, how did the price stay the same? The dude sat there next to me and my wife speaking out loud saying “oh I can remove $40 off of this and I can remove $100 off of that” Me and my wife left right after that. He then texted my wife saying he could give us everything for 2950 out the door with shipping. We knew something was off with that dude Because when we asked to speak with the store manager he flat out told us he was the boss. We spent no more then five minutes on Ashely furnitures website and got everything we need for under 2k! The same bedrooms online from their own websites were cheaper than the apparent outlet store. 🤯 Don’t let these people play you. Be smart. Do your research. We even called their toll free number to confirm the model numbers. The guy wanted to charge me $150 for spring boxes. That are freaking $50 on Amazon. Come on man. Be better do better. The actually “boss” was walking around listening to him and allowed him to try and get over on us. Go try that ish somewhere else. ✌🏼

I was greeted immediately upon arrival and asked what I was interested in seeing. After introduction, I was directed to the appropriate area of the store and was told that he would be available for questions. I was left to browse without any pressure. When I had questions, he was very helpful.

I went to the Ashley store outlet to look at a particular couch listed online as outlet. When I arrived, the couch I wanted was not there but I worked with Elaine to find a couch that was similar and I found one that I liked. It was comfortable and the right size!

The staff was friendly and helpful. Leaving 3 stars since we’ve gotten 2 text messages to leave a review within 24 hours of our purchase. Our furniture will not arrive for 2 weeks, so pushing for a review so early seems strange.

I had a great experience purchasing a couch here! Tyler was very helpful and patient while I made the right decision for my space. At no point did I feel pressured, and the process was very easy and professional.

Very good customer service with upfront pricing

She’s was a great help and friendly, and acknowledgeable!

The quality of customer service I received at the North Olmsted location was absolutely amazing! My sales person, Michael (fuzzy hair) upon arriving. His coworkers offer me bottle of water while I wait or if they can start something in the process to speed process so I dont wait too long. Everyone here was absolutely warm and friendly, and I don’t get at any other location. Whatever you guys are doing keep doing it because it’s greatly appreciated, you have me as a customer 4life.

Heather was extremely pleasant and easy to work with!

Michael Kirwin was professional, well-informed and very helpful. He was available to answer questions without hovering as i made my selections. I highly recommend Michael and Ashley Outlet. This was an excellent buying experience.

Christian was very helpful and not pushy.

I was very thrilled to find a rocker recliner to match my couch and loveseat that was from Ashley's. Thanks for your great customer service and friendliness.

Awesome and good deals. Thank you michael for all the time you gave us to match our living room set. Cant wait for the delivery 💃🏻💃🏻💃🏻

Mike was a great help while purchasing a new sofa!

We were helped by Annie, Michael K., and Micheal S. while visiting the store today. Annie was excellent at helping us identify the perfect couch and financing option that fit our needs! When it came to checking out, there was a slight issue identifying our account, but Michael K and Michael S. jumped in quickly to help sort out the issue. Staff were friendly and patient! We will most definitely be back!

Very helpful people and very nice

Very pleasant not pushy all the people there seem really polite and friendly I enjoy working with them I would be back

Annie was really amazing! We got my whole home furnished in one trip. The clearance section was to die for. 10 out of 10 experience.

Had a very wonderful experience with Ashley Furniture. Christian, who was my salesman, did not try to over sell me. He was a true professional and knew what would work best for me.

Very helpful service!! Thank you for all your help!!

Great customer service.Christian was super helpful.

Awesome customer service, I wish I’d have gone here first. Great, knowledgeable salesman. Extremely helpful in choosing my mattress, I thought I knew what I wanted but learned a few things. I will definitely be a return customer. Michael Kirwin was a game changer in my opinion.

Michael help us a lot he was patient with my and my mom also my two year old that kept running around left with happy smiles on our face thank you Michael again !!! 10/10

Micheal was SOO kind and helpful to my girlfriend and I when we came in! We mentioned a few pieces we already had and he helped us style the rest of our space! We ended up purchasing the Darcy loveseat and it’s the best purchase we’ve made! Lifetime customer now!

Quick & efficient. Price wasn’t bad either!

We came in to purchase a new lift chare for my mother. The staff were incredibly friendly, knowledgeable and helpful. We were able to pick out a chair and get it set up for delivery within 30 minutes with no high pressure sales tactics.

Finding furniture at the Ashley Outlet was an extremely positive experience. Michael was incredibly helpful, friendly, and truly listened to what I wanted for my apartment. I recommend the Ashley Outlet to anyone!

Good experience, Michael Kirwin was very helpful and very informative. Made my shopping trip so much easier! Thanks

I love Ashley Furniture! I can always find something for a great price, and value!

Mike was kind and informative. A real pleasure to work with

Friendly Staff, clean store with many favorable choices! Great prices!

They had exactly what I wanted and Tyler was very accommodating to work with. Only concern was the very expensive delivery and setup.

Beyond happy with our visit, Michael Kirwin helped us purchase everything we needed. Was very honest and informative. Would definitely recommend going to this store.

Michael with the Afro was amazing! I’ve never had a better experience at a store. Super informative and a great personality. We will be back again!

Staff was very helpful and worked with us to find exactly what we were looking for.

Michael was excellent! I came in to look at couches and he was so helpful right off the bat. I wasn’t expecting to make a decision and purchase something right away but he sold me! Definitely recommend.

Great service

Your sale's people were very helpful and kind.Will shop there again.

Friendly, knowledgeable and friendly staff! A good experience.

Christian and Michael are awesome! They do everything in their power to help you with your purchase and they make sure that you are getting the best value for money! They are helpful and knowledgeable! They treated my daughter kindly and offered her a little kiddie toy which made both her and I very happy! I will not shop anywhere else!

The salesman was the greatest and his trainee also. They are very friendly and knowledgeable, a great asset to your store. I really enjoyed my time with them and would tell anyone to shop there. Here are 2 pics of my sofa and salesmen.

We were in on Friday night and had a wonderful representative take care of what we needed. I ended up getting a dresser and nightstand. I was very happy with the transaction.

Michael Schmidt was awesome and very professional.

He Did a great job,very good Salesman !

Very helpful and easy to work with on price.

We had stopped it looking for a specific sized living room set for our teen hang out spot in our home. We did find it after looking at other furniture stores. The man helping us was very kind where he made this check out process quick and simple. Thank again and we will be back for future furniture needs.

Michael K was very helpful and personable. Great experience. Michael S was also helpful in getting furniture into my car safely and carefully. Great experience!

Michael was very helpful and patient as we looked at several different pieces he was extremely knowledgeable about there products. We will shop there again.

Michael was awesome to work with.

Very friendly and helpful staff and great unbeatable products. A must check!

Tyler was my salesman and he was super nice! The store is really nice, and big! I purchased a mattress and I'll be going back to get more furniture from Tyler again in the future!

If I could have it 0 stars I would. Worst quality. Worst warranty. I bought a couch, chair, and ottoman. ALL have broken, and continue to break. I’ve had my cousin who’s a carpenter tell me it’s horribly put together. I don’t have kids, I live by myself, and I’m not deliberately trying to tear it up. DO NOT BUY FROM HERE!! I’ve told everyone I know to not ever buy from Ashley. Plus I’ve only had it for 2 years. STAY AWAY!!!!

Panashe was very helpful and kind! I love the quality of Ashley Furniture and at a great price!

Had a very pleasant shopping experience there today. Our salesman, Miguel Sunsin was Very courteous, knowledgeable and helpful! I will definitely return to that store!

Michael was outstanding to work with. He listened to all our needs and preferences and found the perfect match for us

Michael K just helped us find our 1st couch after we shopped around for awhile. Not only was it better than we were looking for but we got it at a great deal. Definitely happy we stopped by.

Michael was awesome and we got a great deal for their memorial sale!

The salesperson I worked with is Michael Kirwin, was exceptionally professional and knowledgeable about the products. I was looking for a Dining Set around $1000. I went to Multiple Ashley Stores, everyone were like either you take it or leave the store but we wont be giving you better prices. So At last I called Ashley Store North Olmsted, as to check my last option. I decided to visit the store if they offer any good deals on the product i was looking for. On call with Michael K and he understood my budget and he actively searched the dining set which I was looking. At the end of the call, without visiting the store, I have ordered my Dining set which I wanted to buy. It is in my buy range, he provided the best customer Service. The customer service skills were outstanding. He listened attentively to my needs and preferences and did not push me towards higher-priced items, focusing instead on what suited my style and budget. Overall, the experience with the home furniture salesperson was highly satisfactory. His professionalism, product knowledge, and dedication to customer satisfaction made the shopping process smooth and enjoyable. I would highly recommend them to anyone looking for quality furniture and exceptional service - Please visit North Olmsted Ashley Furniture. I would say more store needs people like Michael K, because understanding the importance of prioritizing customer satisfaction and valuing their opinions and needs is more important. It underscores the idea that great customer service involves understanding and respecting the customer's perspective, ultimately leading to better relationships and business success. We like to have more people like Michael K, so that companies and customers, both will be happy. Companies will be happy for sales Customers will be happy for Customer Service.

Miguel was excellent!! Looking forward to more business for our apartment building s & rental property!

Miguel was great and helped me narrow down my decision on a dining room table. Everything was very easy and pleasant.

I’ll probably butcher his name but Darrion at the North Olmsted was extremely helpful and a joy to deal with. Helped me get what I needed

Michael was amazing! Great customer service and very helpful!

Mike was awesome.

Michael Kirwin was amazing .He was not pushy and he got me the best deal !

Very good

McKenna was great to work with.

Angel is amazing! She helped my mom and I so much and was so kind and patient! Found my new furniture store!

Angel let us take our time to decide, was helpful in answering our 100 questions and was very pleasant. We look forward to receiving our furniture!

Everyone was super friendly and Micheal was especially helpful. He was super knowledgeable and supportive with any decisions we made. I would recommend everyone to do their furniture shopping with Micheal!

Salesman Michael was patient, listened to what I said and gave me the perfect options for the furniture I was looking for. This is the best salesperson I’ve ever encountered

It was a great experienc, one of the personal was very friendly, awesome, patient and helped us ( my wife and I ) even though it was last closing time ( 8pm) definitely looking forward to go back and get stuff from Tyler if I am not wrong ( hope I spell the name right ) Thank you

My husband and I have been visiting different furniture stores with no luck in finding exactly what we wanted until today. When we walked into the Ashley Outlet store today, we were greeted by a friendly sales associate named Michael. He patiently listened to what we were looking for and directed us to all the options available. He was knowledgeable and attentive, answering all our questions. We finally found exactly what we were looking for. I highly recommend this store for great value and for excellent service.

It was a fun time picking out furniture at Ashley furniture. Michael was fantastic.

Panashe was super patient and helpful in helping me find the biggest comfy couch for my small space since my original choices were way too large to fit

Staff is friendly and worked hard to get us the best deal possible.

Micheal Kirwin provides the best possible customer experience with an informative, no pressure approach.

kayla was absolutely legendary, only the best service! 12/10

Michael K. was so helpful with finding our new recliner! Definitely recommend working with him!

Michael was very friendly and helpful. A pleasure to work with.

Very impressed with Angel. She helped us with our purchases, helping us compare furniture price wise and quality wise. Saved us from a lot of inconvenience. We appreciate her help immensely.

We had a great time!! Very kind people and our Saleperson was wonderful. It was a great day out. We worked with Darionne, we were just looking and we walked out with a Dresser, Mirror, Sleeper sofa, matching chair and finally coffee table and end tables. Far did not push at all I would recommend anyone to look him up if interested in any kind of Decor for there home. Thank you, Nancy Sepsi

Michael was really good and a great sales person. The store helped to accomplish the sale quickly and within my timeframe. The team really worked together well.

Very positive experience at the North Olmsted Ashley Outlet store. The young man Michael Schmidt was polite, friendly and helpful, and was willing to work with us in getting a good price! Would highly recommend this place, good selection of furniture pieces.

Michael was so friendly! I got a great deal on beautiful bar stools and they look wonderful!

Michael was very helpful and professional.

Exceptional customer service and follow through. Especially in a growing world of cold detached retail customer service.

Great Furniture! Great Price! Great Service!

Great experience

I had a bad experience a this store Ashley outlet north Olmsted on April 5th 2024. I Went there to buy a bookshelf and had a very nice gentleman ( salesman) who assisted me very respectfully and nicely. Until I mentioned that I have an account I am member with a line of credit and asked to retrieve it to my car When I went back the salesman place me with her supervisor (or manager) to verify my account so I can get an Idea of what should I pay if I were to finance or pay cash. When that Supervisor or manager pulled up my account she stated that my account was “on hold “ To my surprised why would it be if I am paying on time and even Have the store or the bank withdrawing their money to my savings every month. That lady ( manager or supervisor) had me with attitude and short words failing or not trained on how to properly communicate with customers. I supposed it was her very first issue of that magnitude and not being properly trained on how to manage those kind of situation. I was stunned by her lack of respect and rudeness meanwhile her subordinate couldn’t believe I was treated that way. I even opened my online account to show them that I am on autopay .. caus it might be an understatement or misunderstanding of information. Theft identity is real I was a victim and it might be that the bank might have being warned by the credit bureau to do that but I had never received any calls mails from TD bank concerning that matter. That same supervisor or manager couldn’t even confirm if TD bank would answer my call cause she replied “ I have nevertheless called them at that hour I wouldn’t Know “. I guess she is supposed to be the one to step in and advise any salesperson talking to a client being that offensive. Because for the record, clients are spending thousands of dollars in those stores and our good or bad deals keep them on payroll and make the business prosper. Respect and good treatment all time for clients and if they are undertrained to accomplish the job they should have help in thos situation where they have no clue how to respond help or react. I did many phone calls in front on both agents but with no success until I walked out the store caus it was time to close and not even a “thank you for coming we hope to see you soon “ from the alleged undertrained ( manager or supervisor) BAD CUSTOMER SERVICE. I felt guilty for being a customer and for trying to buy at a store where I am already a client. That’s a shame. After a 30 minutes phone calls finally I had a customer representative from TD bank from the card department… She informed me that my account was on hold cause someone called last January and attempted to request a card under my name the put my account on hold but… TD never sent me a mail or phone call to inform me anything about the subject. She apologized to me on behalf of TD Bank and make sure she report it so I may not be mistreated or wrongly flagged for a bad guy trying to still from them…while attempting to buy a bookshelf for my books, just because I believe in education. TD bank’s customer service might not be the best, but better it is than what I have had at Ashley’s Outlet North Olmsted store today. Don’t get bitter, just get better. I believe Ashley’s funitures are the best but customers matters and good customer service is key . Thank you..!

The staff was very welcoming. Angel was incredibly helpful informative. Management was very kind and helpful.

Great prices on quality furniture! Very easy to shop, so many choices. Helpful associates but no pressure whatsoever! Ask for Angel

Michael S. was my sales person in the north Olmsted store. He was so helpful and made the purchase so easy and pleasant. Will definitely be back to buy more from him. Fast forward two weeks- Michael was wonderful however both pieces I ordered came damaged. I planned on going back to buy a bedroom set, not after my experience. One piece the wheels were worn and used as was the piece. The other piece had a big chunk missing out of the front of the tv stand and a ball of tape wadded over it as if they knew it was there. They offered to replace but couldn’t get it to me til July. You have to wait weeks to get your money back also. The pieces I bought were available on Amazon, overstock, and several other sellers that are 60 dollars less than the outlet.i went to the outlet cause it was close to home. I regret it now. Don’t waste your time, go elsewhere. It is my opinion that the outlet sells returned items, it’s the only thing that makes sense with my opinion experience. Buyer beware.

Great service and communication from Tamara, and Craig. These two brought great customer service and support. Thanks again for talking and meeting such great salespeople!

Very friendly and helpful. Helped me make a decision on what color I wanted and how layout the pieces in my livingroom.

We were unable to find what we wanted (very specific request for a small space) but our Ashley employee had the manager assist her looking through their inventory whereby they found the perfect bed for my son's room. And our delivery was early and quick (great on a Saturday). Perfect.

Miguel was great. Very knowledgeable. We will be back

Darionne Jackson helped us find the right furniture for our home. He was knowledgeable and patient with our questions. Glad we shopped with N Olmsted, OH Ashley Furniture.

Michael was very helpful and knowledgeable even though he admitted to being new. I walked in with the expectation of getting a mattress and I walked out with much more for a great price!

Very good experience Michael was very kind and really helped us get the best deal and furniture in our budget range!!

Was a pleasure to be helped by Michele S.

Michael with the curly hair was fantastic. Super nice snd personable and really worked with Me

Great shopping experience with Tyler! Thanks for giving advice and suggestions.

G+

Great selection, salesperson Angel 😇 was a big help. Bought a coffee table and a entryway table got a great deal

Great customer service this young man was A1 will definitely come back to see him

So far, so good! Mike S. was super pleasant to work with, on a Friday night no less. Furniture is to be delivered in a few weeks, I’ll update my review then 👍

Very helpful! Tashara was exceptional. Our pick up crew was awesome. Prompt and polite!

Tyler helped me find the perfect mattress for me!

The salesman was great! They price matched (from their website) everything I bought. Very easy

Darionne was VERY helpful and a true joy to get exactly what we wanted, and to complete our transaction. I recommend that you ask for him to assist in your purchase. Definitely 6 stars out of 5! He ROCKS!

Great place to shop after going to several furniture stores, I found just what I was looking for and the price was far better than other stores visited. Sales Staff was very good, helpful not pushy. Definitely visit again.

Darionne was a fantastic help & made this experience effortless.

Panashe was SO helpful!

I love Ashley’s Furniture.. I always have a great costumer service .. they are so sweet

What an amazing experience at Ashley Furniture Outlet in North Olmsted. I took my almost 90 yr old mother to look for a bedroom set and mattress. Our sales person, Michael Schmidt was helpful, friendly, knowledgeable and patient. We were both so impressed with him. We both highly recommend this store if you’re looking for beautiful, quality, affordable furniture. No high pressure sales, just wonderful service. Thanks for your help Michael. We will definitely be back and most definitely recommend this store and Michael to everyone.

Tyler was SUPER helpful and friendly!!

Met Micheal a few weeks ago when looking for a recliner. I called Sunday to see if they still had it and he informed me it was now on sale. He made the process quick and even helped load it.

Worked really well with us to get the best possible price for our needs

I was scared to go furniture shopping with my 2 year old twins and 7 year old diva but everyone in the store made us feel so welcome! Miguel was phenomenal, he treated my kids like family. The kids kept telling me on the way home that it was the best day ever! They are super excited to get the "softest couch in the history" delivered next week.

Came into Ashley furniture and immediately found what i have been looking for after countless stores, was greeted by micheal kirwin, he was very helpful and knowledgeable and made the process super easy!! Id recommended this particular store to anyone! Michael went above and beyond even helped me move tables around to see what matched my couches better

Darionne Ivory was very friendly and helpful.

I LOVE THIS PLACE! Tyler was AMAZING! After going to soooo many different furniture stores, Ashley in North Olmsted had the best customer service. I can’t wait receive my new sectional!

Was treated very professionally but with a smile and concern that I purchased the best mattress and recliner for my particular needs. Tashara Leggett spent a few hrs answering my questions, searching products to fit my needs and finally finding monetary reasons to purchase both when only really shopping for one on this particular day. She kept at it and eventually made me a deal I couldn’t refuse.Sold me both…and some pretty cool pillows at a decent price to round out the deal. Not pushy just persistent and helpful.

Michael was very helpful and kind. He greeted me right when I walked in the door. He helped me find the perfect bed frame! I highly recommend Michael and Ashley Furniture Outlet!

Travis was patient and helpful and we're excited to get our new piece!

I had a great experience in the store. Everybody was friendly and accommodating, so I really enjoyed that so I’ll tell you. What if I ever need anything else I will definitely go back

Tashara and Michael made our experience so wonderful and smooth 10/10 would recommend to anyone in need of quality furniture and a great customer experience

Great service!!!

Patrick was so awesome and helpful! As soon as we told him our budget, he found our perfect match AND in our budget. There was no pressure in trying to get us something out of our price range.

Went in and was Immediately helped by Michael. Got great discounts and exceptional customer service. Furniture buying purchase made easy

Thank you for all your help today

Disappointed to discover the clearance price was the same price as regular website price although sign indicated that regular price was $900.00. They did knock a hundred off and sold me fabric package for the hundred so it ended up being the $499.00. Should have checked website before purchasing. Be aware and be an informed shopper.

I always seek out the “New Guy” when I make a purchase over $250. They always seem to try harder and are more chatty than the old hands.

Darion (sp) was exceptional. He was very friendly, knowledgeable, and patient. The outlet has a nice selection of sofa sets. Clearance deals unbelievable! I will be back for the Lindyn sofa (modular).

Amazing customer service and the gentleman Tyler McKay was amazing and was very helpful in helping me out finding what I was looking for. When you want amazing prices with great quality furniture this is hand down the best bang for your buck. Thanks alot Tyler

Our salesman, Nate was GREAT! Jimmy, at front door, was great as well!

Good selection of furniture and friendly staff.

Michael Kirwin helped us find furnishings for our dining room and kitchen and he made the buying experience easy and fast. Can’t wait for our furniture!

Leila was a great helping me select the couch I wanted. She made the process comfortable and easy as could be.

Micheal was an amazing associate and a great sales man. Never push us for a deal never tried to upsell me on things I did not want. 10/10 experience

Tyler worked with us to find the perfect recliner. He was AWESOME!

Leila was so informative and patient. We had a lot of questions and she either had the answers we needed or found the answers for us. We will definitely return again and again!

Michael was so helpful with helping me pick out furniture and provided fantastic customer service. They have a lot of furniture to choose from and great prices! Very satisfied.

Greeted by Nathan. Polite, respectful and extremely helpful giving us just the right amount of direction and space to explore.

One of the best experiences spending money! Tracey was absolutely phenomenal; she was patient, honest, and worked with your style and budget. Zero hesitations buying from her again!!!

Can't go wrong with Ashley of North Olmstead 👍🏽

Great service with Nate and nice display of products!

The staff was very friendly and really helpful and I'm very satisfied with my purchase

Salesman, Michael was very professional and Ashley. Furniture has a lot of cool stuff. We were very pleased

Very good service and helped us find the best deal.

Matt, was kind and helpful. He was not a pushy salesman. He found me exactly what I was looking for today!

Our consultant, Ramon, was a pleasure from the time we walked in the door. No high pressure sales, down-to-Earth, nice guy - just told us the sale information and let us take our time looking around and just checked in periodically. He was very knowledgeable about the products, protection plan, and financing options. He answered all of our questions and also offered great suggestions and even brought us bottled water. The showroom was clean and orderly. We did end up purchasing a sofa and loveseat. Overall experience with Ramon and this location was an A+.

I’ve recently spoken to Mckenna at this location several times. I’ve been confused with my account and she’s been super super helpful. :) always a pleasure. Best service I highly recommend!

Salesperson Ramon was very helpful and enjoyable to talk to!

Excellent customer service and great prices.

Beautiful furniture to choose from here and the process of ordering and receiving is so smooth !! I received great service from Michael K. , go in and see him for your furniture needs .

Our sales professional Matt was so helpful and knowledgeable of the product we were interested in. Highly recommend this store.

Mike Kirwin... thank you! Ashley was stop #3 on our night out browsing for a new living room set. From the moment we walked in, it was like you were hand picked for us. We mentioned just browsing and you let us. Never did we feel pressured to buy anything that night or felt like we had to make a decision right then. Actually, just regular ole conversation while answering any questions that may have popped up is what you did and is actually just our style. For that alone, we came back the next weekend looking for you, to make our final decision and our purchase. Mike, you're a great guy! Can't believe all the small world things we discovered between us while buying furniture! Who would have thought! We WILL be back to see you! Give the pups some scratches from us! Michele & Mike 😃

Matt was so wonderful! I needed a chair same day, and he made it happen over the phone! He texted me pictures of the chair, matched the online price, and made sure it was ready to pick up within an hour! In today's world, excellent customer service is rare...Matt thank you so much for making my day so much easier!!!!!

Matt was an excellent sales person, stayed late to get everything done!

Chhorn was very good. He took his time on both my pedi and my mani. The place is a bit “old” and can use updating, but the service and friendliness of those there was exceptional. Kerri did my mom’s mani and she was so patient with her because my mom didn’t really know what she wanted and didn’t know how to explain what she wanted. At the end, her nails looked beautiful and she was very happy with what Kerri did. Definitely recommend this place.

Tyler was AWESOME! Everyone in my family walked out of that store with something ! Lol highly recommend!

Tyler and Kayla were amazing !!!!! We got a beautiful dining set that I know we will love for years to come !!

I truly appreciate the patience and space we were given and wanted while we shopped. We were welcomed and all of our questions were answered. We will definitely return.

Ramon was very helpful both in my sofa purchase and answering my questions about the Purple mattresses.

Nate was very helpful and was very sweet and patient with all our needs.

We were given time to look around on our own. When we had questions, Michael was very helpful. I was able to order my dining room table quickly and efficiently. He was able to set up delivery for December 9th.

Very happy with our sales rep Michael Kirwin. We decided we will be using him for our next purchase for basement furniture. We won’t even shop around. Straight to Mike we go

Great selection of very nice furniture. Nice, clean store. Salesman Ramone was very helpful and great to work with. Got the perfect bedroom dresser, and at a great price! Overall, a very good experience 😊

The staff was all very helpful, was able to leave same day with my dressers. When collecting the furniture, the gentleman took care of how they handled everything gently. The price was great and they were willing to work with my budget will definitely return next time I need new furniture.

The folks at Ashley Outlet were very helpful and went out of their way to help me find the item I was looking for. I will definitely shop here again. Thanks.

Very friendly staff. It was nice they let me look around without being bothered, and they were when I had questions.

I had a great experience with Ramon! Very efficient!

Leila is awesome. She is super patient and nice for any questions we have, and provides good service and price with the professional suggestion as well as help us look for furnitures. She is the best!

Ease of online shopping to phone calling with Ashley rep. Very tactful and helpful

A wonderful experience. No pressure sales, a sincere and genuine staff- I’ll be back over the years!

Eric P. at the North Olmsted outlet was helpful from the moment we walked through the door to purchase. Would recommend anybody looking for furniture to stop in!

Nice environment not to pushy quick checkout

Exceptional service

Fast and reasonable price…nice.

Sales person Matt is very professional and helpful.

Tyler was exceptional! It was my first experiience at the store and his assistance made it a stress free shopping experience. I will undoubtedly be a repeat customer for any future furniture or accessory purchases! Thanks again, Tyler!

Mathew F. was an excellent sales person! Answered all my questions & explained everything thoroughly!

Eric was fantastic

Kayla B. is great! Cheerful attitude and great customer service. She listened to me explain what I wanted and needed and got me what I wanted! If you’re ever in the market for good furniture without a person hovering around, go see Kayla!

The salesmen was knowledgeable and Courteous, a pleasure to deal with!!

Excellent service over the telephone. Matt was very helpful, answered my project questions. Thank you.

Was in a hurry needed bed & dresser for guest room. Showed me & sold me! Great help! I'll be back for sure.

Nathan was such a pleasure to work with! He helped me from the time I walked in the door to the time I left with a couch purchase.

Mr. Torres is an exceptional sales person. Customer service oriented and straightforward. Make sure when you visit this outlet to check the outlet prices online because they are very different. Price tags in store do not reflect discounts on host's webpage. They will price match online prices.

Tyler and Eric were so helpful while picking out our bedroom set! Not only was it affordable, but they were kind and made the process seamless. We will be back for our living room furniture soon!

Good experience. Devyn was wonderful, knowledgeable, patient, and helpful. A1.

Customer service was awesome . Ramon helps me to find all bedrooms setup . He is very friendly and helpful . I really appreciate his service .

Awesome deals!!! Tyler went above and beyond helping us find our perfect living room set! Friendly staff even helped lend us a hand loading the truck! We Would definitely recommend them to anyone looking for good quality furniture!!

Matt was very patient and kind! He even made shopping fun! We are very happy with the furniture we picked out! Thank you Matt for a great shopping experience! We will be back for more furniture great quality and selections!!

I visited Ashley for a few pieces of furniture, then checked out some other stores in the area, and ended up returning to Ashley to buy a couch and dresser. Great buy! Friendly staff, Thank you

Got a great deal on a clearance dresser. Friendly staff and management

Jada was very kind and helpful!

Jada was a great sales person, very laid back and provided a wonderful experience. We will be coming back in the future.

My salesman, Matt worked with me to get the exact sectional i wanted under my very low budget. The staff in the store were all friendly and professional. I highly recommend!

Very friendly and personable service. Ramon was great.

Very friendly.. very good customer service.

Jen was excellent!!! Wonderful customer service, she exceeded my expectations!

Jennifer was an excellent salesperson. She listened and did further searches for what I was looking for.

Great experience shopping at the Ashley Outlet. Bill and Jen were fantastic and helped us get some great furniture at an amazing price. The coffee table and end tables fit our space perfectly. Everyone here is genuinely friendly and welcoming. We will definitely be coming back in the near future.

Purchased new furniture (couch, love seat, table & recliner) in August. The sale was actually pretty sweet & got a wonderful sale price thankfully due to a great sales gal. Jennifer was absolutely wonderfully nice, attentative & not pushy. (Unlike our visit to the Mayfield store guys who disappeared all the time!) Then the crazy started! The delivery by their 3rd party was total chaos! After all was delivered I found service was necessary because my recliner & table had damage, not caused by me! What I hate the most is the Warranty Service & Ashley's Corporate Warranty Dept. Yes, I paid for an extended warranty but I have had my 'new' furniture only for one month as it was delivered on Sept. 16th! Receiving damaged products has been a nighmare! This experience with Ashley's is too frustrating! I have not been able to use my recliner at all since it was delivered! I've played crazy phone tag, exchanged many misunderstood texts & with only one tech guy that works in my area 2 days in the week makes for lousy customer service. I think my damaged furniture should be replaced because it is actually brand new! It would be so much easiler to just replace the recliner & table but, nope, Ashley's insists it's a warranty fix. This is not really acceptable as far as I'm concerned! So disappointed in Ashley's! (Yes, thanks Ashley's for the "Ashley's" gift card but it's only for more furniture in your store & not toward anything else like an accessory....but, of course, I'm nervous as if I use the card for some other item it may arrive damaged too & I really don't want to go through what I'm still going though atm!) 🥺😵‍💫

Tyler at the North Olmsted location was extremely helpful. Fantastic customer service and excellent quality from purchasing all the way to the furniture delivery crew!!!

Quick and friendly service. Transparent about the product and very helpful.

I had an incredible experience here! Ramon, the consultant who helped me through the whole process, was so personable and helpful without being pushy. The price and quality quality of the couch I got was AMAZING and I will for sure be returning in the future!

Ramon was very helpful and patient! Thank you for being friendly and personable. Will definitely be back.

Tyler our salesman was very informative personable, and honest. Good selection great deals and welcoming atmosphere.

Awesome customer service with a great attitude.

It was a very pleasant experience. Salesman was fantastic great furniture for the price. Went back 2nd time to order a sofa again very pleasant experience. Well done Ashley furniture group

The salesman was very helpful. I would highly recommend Ashley Outlet.

I was very pleased with Bills service. He was very patient and understanding. I was very indecisive when I walked in the store and left with a great selection and decision. I will recomend him to my friends and family

Salesman was extremely helpful, will be back again

Nate was excellent and patient with me as I worked towards making a decision. I am very happy with my new end tables.

Nate was very informative and showed us several sofas. One which we liked and bought.

Bill was amazing! Found exactly what we were looking for and a great price to match.

Very helpful, easy to work with.

Friendly helpful staff member Tara. Thank you

Customer service was awesome, Bill helped us from the moment we walked in until we were through with the transaction! Questions were answered and not shuffled aside for someone else to answer. Knowledge of the product was so helpful in the decision making. We will be doing more business in the future!!

Great customer service and great prices!

Bill was great, new his stuff. No pressure and the prices were excellent. We will return !!

All the staff at Ashley Outlet in North Olmsted are professional, friendly and courteous. Thank you so much for helping us in making the purchase process of our new living room furniture goes smoothly. We really like these Warnerton power recliner sofa, power recliner loveseat and power recliner armchair.

Easy purchasing process! Tyler was very helpful, professional and efficient!

Jen took good care of us, would visit her again.

Had a great experience at Ashley Outlet in North Olmsted. I was greeted at the door by the Sales Manager, Nate and told him I was specifically looking for (2), low profile side chairs. He walked me over to a few options on the floor. There were two options that I was considering. He gave me a great price after speaking with Store Manager, Bill. Purchased on the spot. Set up delivery for within (2) weeks. Very easy and smooth process. They had exactly what I was looking for. They were friendly and transparent and flexible through the buying process. We have been Ashley brand customers for years and will continue to be.

Nice selection of furniture

Man Devyn Baker was phenomenal, very professional great at what he does class act.

Wonderful service. Associate very attentive to my request. It was a simple and efficient purchase.

If I could give zero stars I would. First of all you enter there store and the workers are nice and welcoming and help you with everything. But then When you buy the furniture 1 it took to long to arrive 2 almost all the furniture had a scratch or broken/missing piece. But then you receive them in a good position and they are clean and everything. But then after 13 months the bad stuff. I bought 2 couches and 2 loveseats and they were good when they came but now if you see them the look like everything but coaches. They make noises and the cushion are now flat and so I called they said that they can’t return it because I passed my 1 year warranty. They know that the furniture will start to look like that after a year that’s why they made there warranty expire within a year. Before I bought the stuff I looked at bad reviews and I didn’t believe them but now it happening to me and I know what they meant. So for everyone that thinks Ashley is good it is the worst place to get your furniture from. This a first and definitely the last time I am buying from Ashley. And they also messed up with my Interested when it was 36 months no interest they started adding interest after 18 months and even though i went them and they said that they fixed it but then i went to pay and i found out i was paying 30 dollars interest every month and i didn’t know and i went to them and they said that the person that ordered for us they doubled the price of everything. Trust me this a place i would never consider getting my furniture from. They are all Liars and they never actually mean what they say. PLEASE IF YOU WOULD LIKE TO GET GOOD FURNITURE BUYING FROM ANY OTHER PLACE BUT ASHLEY. And also when I try to contact them on the phone I never am able to reach someone.

Nate was very helpful, kind and professional! The prices were awesome too!

Ask for Tyler! He was amazing !

1st time I have ever visited Ashley Furniture Outlet, thought it was going to be over marked furniture like every other furniture store. I ended up walking out buying a couch, loveseat, and an end table for around $750.00 out the door! Beautiful furniture to select from. I am going back to buy a beautiful dining room table. Not only the prices but they warranties can’t be matched on their furniture. Thank you to the store manager for showing us what you had and the deal you gave us.

Reasonable prices. Staff were friendly and helped us leave with what we were looking for

Nate was super helpful. Came in for one thing, left with a ton of stuff. He gave us great deals and made sure we were fully taken care of. Great Place!