Ashley Outlet | North Olmsted, OH 44070

Michael was easy to work with

I had an excellent experience today at the Ashley Outlet Store. The staff let me explore without pressure and Michael was helpful when I asked him to engage to close the sale.

We always find what we need, like and usually for a good price!

Christian helped is out and did a great job

Heather is awesome and has been such a help!

Hello. My niece was always an Ashley furniture fan. I had really paid no attention to the store until me and my girlfriend saw the outlet the other day. So we stopped in. Boy was I pleasantly surprised at how easy it was to deal with the staff. And even more they had furniture to my liking. So we did a bit of business. I'm glad we did. I would recommend Ashley's outlet to everyone.

Great place to buy furniture. Our salesman Darionne was the best!

Heather was amazing! I can’t believe I walked in the door and found the exact piece of furniture I didn’t even know I needed! What a fantastic store and staff. I’m going back to see what else I don’t know I need and buy that too!

Catherine the sales woman was awesome she kept her distance she didn’t follow me around the store she didn’t ask me a zillion questions I was upfront honest with what I was looking for and she was beyond helpful

This store is a SCAM! Walked in today. Wanted to buy two bedroom sets. We told the guy Mike Schmidt that we wanted exactly what we saw on the show floor. He said 1500 for the set. Then we asked him to give us a full size bed instead of the queen and to remove the chest. How was it still $1500 after removing an item and downsizing the bed I even voiced my concerns about how cheap and low quality the bedroom sets were at the store. He proclaimed that we can choose different quality in the sets that they have. They apparently range from low to high quality…🤔 Total for two bedroom sets 3k plus $300 shipping PLUS TAX (after downsizing the two beds and removing TWO items) I told him that nobody is gonna charge me shipping if I spend that amount with them and that the price didn’t make any sense after downsizing and removing 2 chest from both bedroom sets, how did the price stay the same? The dude sat there next to me and my wife speaking out loud saying “oh I can remove $40 off of this and I can remove $100 off of that” Me and my wife left right after that. He then texted my wife saying he could give us everything for 2950 out the door with shipping. We knew something was off with that dude Because when we asked to speak with the store manager he flat out told us he was the boss. We spent no more then five minutes on Ashely furnitures website and got everything we need for under 2k! The same bedrooms online from their own websites were cheaper than the apparent outlet store. 🤯 Don’t let these people play you. Be smart. Do your research. We even called their toll free number to confirm the model numbers. The guy wanted to charge me $150 for spring boxes. That are freaking $50 on Amazon. Come on man. Be better do better. The actually “boss” was walking around listening to him and allowed him to try and get over on us. Go try that ish somewhere else. ✌🏼

I was greeted immediately upon arrival and asked what I was interested in seeing. After introduction, I was directed to the appropriate area of the store and was told that he would be available for questions. I was left to browse without any pressure. When I had questions, he was very helpful.

I went to the Ashley store outlet to look at a particular couch listed online as outlet. When I arrived, the couch I wanted was not there but I worked with Elaine to find a couch that was similar and I found one that I liked. It was comfortable and the right size!

The staff was friendly and helpful. Leaving 3 stars since we’ve gotten 2 text messages to leave a review within 24 hours of our purchase. Our furniture will not arrive for 2 weeks, so pushing for a review so early seems strange.

I had a great experience purchasing a couch here! Tyler was very helpful and patient while I made the right decision for my space. At no point did I feel pressured, and the process was very easy and professional.

Very good customer service with upfront pricing

She’s was a great help and friendly, and acknowledgeable!

The quality of customer service I received at the North Olmsted location was absolutely amazing! My sales person, Michael (fuzzy hair) upon arriving. His coworkers offer me bottle of water while I wait or if they can start something in the process to speed process so I dont wait too long. Everyone here was absolutely warm and friendly, and I don’t get at any other location. Whatever you guys are doing keep doing it because it’s greatly appreciated, you have me as a customer 4life.

Heather was extremely pleasant and easy to work with!

Michael Kirwin was professional, well-informed and very helpful. He was available to answer questions without hovering as i made my selections. I highly recommend Michael and Ashley Outlet. This was an excellent buying experience.

Christian was very helpful and not pushy.

I was very thrilled to find a rocker recliner to match my couch and loveseat that was from Ashley's. Thanks for your great customer service and friendliness.

Awesome and good deals. Thank you michael for all the time you gave us to match our living room set. Cant wait for the delivery 💃🏻💃🏻💃🏻

Mike was a great help while purchasing a new sofa!

We were helped by Annie, Michael K., and Micheal S. while visiting the store today. Annie was excellent at helping us identify the perfect couch and financing option that fit our needs! When it came to checking out, there was a slight issue identifying our account, but Michael K and Michael S. jumped in quickly to help sort out the issue. Staff were friendly and patient! We will most definitely be back!

Very helpful people and very nice

Very pleasant not pushy all the people there seem really polite and friendly I enjoy working with them I would be back

Annie was really amazing! We got my whole home furnished in one trip. The clearance section was to die for. 10 out of 10 experience.

Had a very wonderful experience with Ashley Furniture. Christian, who was my salesman, did not try to over sell me. He was a true professional and knew what would work best for me.

Very helpful service!! Thank you for all your help!!

We worked with Michael to find a couch for my apartment. He was extremely friendly, helpful, and knowledgeable! I would love to work with him again.

Great customer service.Christian was super helpful.

Awesome customer service, I wish I’d have gone here first. Great, knowledgeable salesman. Extremely helpful in choosing my mattress, I thought I knew what I wanted but learned a few things. I will definitely be a return customer. Michael Kirwin was a game changer in my opinion.

Michael was so wonderful to work with!! No pressure, very honest & a great conversationalist!! If you go to Ashley, he’s your guy!! 😊

Michael help us a lot he was patient with my and my mom also my two year old that kept running around left with happy smiles on our face thank you Michael again !!! 10/10

Micheal was SOO kind and helpful to my girlfriend and I when we came in! We mentioned a few pieces we already had and he helped us style the rest of our space! We ended up purchasing the Darcy loveseat and it’s the best purchase we’ve made! Lifetime customer now!

Quick & efficient. Price wasn’t bad either!

We came in to purchase a new lift chare for my mother. The staff were incredibly friendly, knowledgeable and helpful. We were able to pick out a chair and get it set up for delivery within 30 minutes with no high pressure sales tactics.

Finding furniture at the Ashley Outlet was an extremely positive experience. Michael was incredibly helpful, friendly, and truly listened to what I wanted for my apartment. I recommend the Ashley Outlet to anyone!

Good experience, Michael Kirwin was very helpful and very informative. Made my shopping trip so much easier! Thanks

I love Ashley Furniture! I can always find something for a great price, and value!

Mike was kind and informative. A real pleasure to work with

Friendly Staff, clean store with many favorable choices! Great prices!

They had exactly what I wanted and Tyler was very accommodating to work with. Only concern was the very expensive delivery and setup.

Beyond happy with our visit, Michael Kirwin helped us purchase everything we needed. Was very honest and informative. Would definitely recommend going to this store.

Michael with the Afro was amazing! I’ve never had a better experience at a store. Super informative and a great personality. We will be back again!

Staff was very helpful and worked with us to find exactly what we were looking for.

Michael was excellent! I came in to look at couches and he was so helpful right off the bat. I wasn’t expecting to make a decision and purchase something right away but he sold me! Definitely recommend.

Great service

Your sale's people were very helpful and kind.Will shop there again.

Friendly, knowledgeable and friendly staff! A good experience.

Christian and Michael are awesome! They do everything in their power to help you with your purchase and they make sure that you are getting the best value for money! They are helpful and knowledgeable! They treated my daughter kindly and offered her a little kiddie toy which made both her and I very happy! I will not shop anywhere else!

The salesman was the greatest and his trainee also. They are very friendly and knowledgeable, a great asset to your store. I really enjoyed my time with them and would tell anyone to shop there. Here are 2 pics of my sofa and salesmen.

We were in on Friday night and had a wonderful representative take care of what we needed. I ended up getting a dresser and nightstand. I was very happy with the transaction.

Michael Schmidt was awesome and very professional.

He Did a great job,very good Salesman !

Very helpful and easy to work with on price.

We had stopped it looking for a specific sized living room set for our teen hang out spot in our home. We did find it after looking at other furniture stores. The man helping us was very kind where he made this check out process quick and simple. Thank again and we will be back for future furniture needs.

Michael K was very helpful and personable. Great experience. Michael S was also helpful in getting furniture into my car safely and carefully. Great experience!

Michael was very helpful and patient as we looked at several different pieces he was extremely knowledgeable about there products. We will shop there again.

Michael was awesome to work with.

Very friendly and helpful staff and great unbeatable products. A must check!

Tyler was my salesman and he was super nice! The store is really nice, and big! I purchased a mattress and I'll be going back to get more furniture from Tyler again in the future!

If I could have it 0 stars I would. Worst quality. Worst warranty. I bought a couch, chair, and ottoman. ALL have broken, and continue to break. I’ve had my cousin who’s a carpenter tell me it’s horribly put together. I don’t have kids, I live by myself, and I’m not deliberately trying to tear it up. DO NOT BUY FROM HERE!! I’ve told everyone I know to not ever buy from Ashley. Plus I’ve only had it for 2 years. STAY AWAY!!!!

Panashe was very helpful and kind! I love the quality of Ashley Furniture and at a great price!

Had a very pleasant shopping experience there today. Our salesman, Miguel Sunsin was Very courteous, knowledgeable and helpful! I will definitely return to that store!

Michael was outstanding to work with. He listened to all our needs and preferences and found the perfect match for us

Michael K just helped us find our 1st couch after we shopped around for awhile. Not only was it better than we were looking for but we got it at a great deal. Definitely happy we stopped by.

Michael was awesome and we got a great deal for their memorial sale!

The salesperson I worked with is Michael Kirwin, was exceptionally professional and knowledgeable about the products. I was looking for a Dining Set around $1000. I went to Multiple Ashley Stores, everyone were like either you take it or leave the store but we wont be giving you better prices. So At last I called Ashley Store North Olmsted, as to check my last option. I decided to visit the store if they offer any good deals on the product i was looking for. On call with Michael K and he understood my budget and he actively searched the dining set which I was looking. At the end of the call, without visiting the store, I have ordered my Dining set which I wanted to buy. It is in my buy range, he provided the best customer Service. The customer service skills were outstanding. He listened attentively to my needs and preferences and did not push me towards higher-priced items, focusing instead on what suited my style and budget. Overall, the experience with the home furniture salesperson was highly satisfactory. His professionalism, product knowledge, and dedication to customer satisfaction made the shopping process smooth and enjoyable. I would highly recommend them to anyone looking for quality furniture and exceptional service - Please visit North Olmsted Ashley Furniture. I would say more store needs people like Michael K, because understanding the importance of prioritizing customer satisfaction and valuing their opinions and needs is more important. It underscores the idea that great customer service involves understanding and respecting the customer's perspective, ultimately leading to better relationships and business success. We like to have more people like Michael K, so that companies and customers, both will be happy. Companies will be happy for sales Customers will be happy for Customer Service.

Miguel was excellent!! Looking forward to more business for our apartment building s & rental property!

Miguel was great and helped me narrow down my decision on a dining room table. Everything was very easy and pleasant.

I’ll probably butcher his name but Darrion at the North Olmsted was extremely helpful and a joy to deal with. Helped me get what I needed

Michael was amazing! Great customer service and very helpful!

Mike was awesome.

Michael Kirwin was amazing .He was not pushy and he got me the best deal !

Very good

McKenna was great to work with.

Angel is amazing! She helped my mom and I so much and was so kind and patient! Found my new furniture store!

Angel let us take our time to decide, was helpful in answering our 100 questions and was very pleasant. We look forward to receiving our furniture!

Everyone was super friendly and Micheal was especially helpful. He was super knowledgeable and supportive with any decisions we made. I would recommend everyone to do their furniture shopping with Micheal!

Salesman Michael was patient, listened to what I said and gave me the perfect options for the furniture I was looking for. This is the best salesperson I’ve ever encountered

It was a great experienc, one of the personal was very friendly, awesome, patient and helped us ( my wife and I ) even though it was last closing time ( 8pm) definitely looking forward to go back and get stuff from Tyler if I am not wrong ( hope I spell the name right ) Thank you

My husband and I have been visiting different furniture stores with no luck in finding exactly what we wanted until today. When we walked into the Ashley Outlet store today, we were greeted by a friendly sales associate named Michael. He patiently listened to what we were looking for and directed us to all the options available. He was knowledgeable and attentive, answering all our questions. We finally found exactly what we were looking for. I highly recommend this store for great value and for excellent service.

It was a fun time picking out furniture at Ashley furniture. Michael was fantastic.

Panashe was super patient and helpful in helping me find the biggest comfy couch for my small space since my original choices were way too large to fit

Staff is friendly and worked hard to get us the best deal possible.

Micheal Kirwin provides the best possible customer experience with an informative, no pressure approach.

kayla was absolutely legendary, only the best service! 12/10

Michael K. was so helpful with finding our new recliner! Definitely recommend working with him!

Michael was very friendly and helpful. A pleasure to work with.

Very impressed with Angel. She helped us with our purchases, helping us compare furniture price wise and quality wise. Saved us from a lot of inconvenience. We appreciate her help immensely.

We had a great time!! Very kind people and our Saleperson was wonderful. It was a great day out. We worked with Darionne, we were just looking and we walked out with a Dresser, Mirror, Sleeper sofa, matching chair and finally coffee table and end tables. Far did not push at all I would recommend anyone to look him up if interested in any kind of Decor for there home. Thank you, Nancy Sepsi

Michael was really good and a great sales person. The store helped to accomplish the sale quickly and within my timeframe. The team really worked together well.

Very positive experience at the North Olmsted Ashley Outlet store. The young man Michael Schmidt was polite, friendly and helpful, and was willing to work with us in getting a good price! Would highly recommend this place, good selection of furniture pieces.

Michael was so friendly! I got a great deal on beautiful bar stools and they look wonderful!

Michael was very helpful and professional.

Exceptional customer service and follow through. Especially in a growing world of cold detached retail customer service.

Great Furniture! Great Price! Great Service!

Great experience

I had a bad experience a this store Ashley outlet north Olmsted on April 5th 2024. I Went there to buy a bookshelf and had a very nice gentleman ( salesman) who assisted me very respectfully and nicely. Until I mentioned that I have an account I am member with a line of credit and asked to retrieve it to my car When I went back the salesman place me with her supervisor (or manager) to verify my account so I can get an Idea of what should I pay if I were to finance or pay cash. When that Supervisor or manager pulled up my account she stated that my account was “on hold “ To my surprised why would it be if I am paying on time and even Have the store or the bank withdrawing their money to my savings every month. That lady ( manager or supervisor) had me with attitude and short words failing or not trained on how to properly communicate with customers. I supposed it was her very first issue of that magnitude and not being properly trained on how to manage those kind of situation. I was stunned by her lack of respect and rudeness meanwhile her subordinate couldn’t believe I was treated that way. I even opened my online account to show them that I am on autopay .. caus it might be an understatement or misunderstanding of information. Theft identity is real I was a victim and it might be that the bank might have being warned by the credit bureau to do that but I had never received any calls mails from TD bank concerning that matter. That same supervisor or manager couldn’t even confirm if TD bank would answer my call cause she replied “ I have nevertheless called them at that hour I wouldn’t Know “. I guess she is supposed to be the one to step in and advise any salesperson talking to a client being that offensive. Because for the record, clients are spending thousands of dollars in those stores and our good or bad deals keep them on payroll and make the business prosper. Respect and good treatment all time for clients and if they are undertrained to accomplish the job they should have help in thos situation where they have no clue how to respond help or react. I did many phone calls in front on both agents but with no success until I walked out the store caus it was time to close and not even a “thank you for coming we hope to see you soon “ from the alleged undertrained ( manager or supervisor) BAD CUSTOMER SERVICE. I felt guilty for being a customer and for trying to buy at a store where I am already a client. That’s a shame. After a 30 minutes phone calls finally I had a customer representative from TD bank from the card department… She informed me that my account was on hold cause someone called last January and attempted to request a card under my name the put my account on hold but… TD never sent me a mail or phone call to inform me anything about the subject. She apologized to me on behalf of TD Bank and make sure she report it so I may not be mistreated or wrongly flagged for a bad guy trying to still from them…while attempting to buy a bookshelf for my books, just because I believe in education. TD bank’s customer service might not be the best, but better it is than what I have had at Ashley’s Outlet North Olmsted store today. Don’t get bitter, just get better. I believe Ashley’s funitures are the best but customers matters and good customer service is key . Thank you..!

The staff was very welcoming. Angel was incredibly helpful informative. Management was very kind and helpful.

Great prices on quality furniture! Very easy to shop, so many choices. Helpful associates but no pressure whatsoever! Ask for Angel

Michael S. was my sales person in the north Olmsted store. He was so helpful and made the purchase so easy and pleasant. Will definitely be back to buy more from him. Fast forward two weeks- Michael was wonderful however both pieces I ordered came damaged. I planned on going back to buy a bedroom set, not after my experience. One piece the wheels were worn and used as was the piece. The other piece had a big chunk missing out of the front of the tv stand and a ball of tape wadded over it as if they knew it was there. They offered to replace but couldn’t get it to me til July. You have to wait weeks to get your money back also. The pieces I bought were available on Amazon, overstock, and several other sellers that are 60 dollars less than the outlet.i went to the outlet cause it was close to home. I regret it now. Don’t waste your time, go elsewhere. It is my opinion that the outlet sells returned items, it’s the only thing that makes sense with my opinion experience. Buyer beware.

Great service and communication from Tamara, and Craig. These two brought great customer service and support. Thanks again for talking and meeting such great salespeople!

Very friendly and helpful. Helped me make a decision on what color I wanted and how layout the pieces in my livingroom.

We were unable to find what we wanted (very specific request for a small space) but our Ashley employee had the manager assist her looking through their inventory whereby they found the perfect bed for my son's room. And our delivery was early and quick (great on a Saturday). Perfect.

Miguel was great. Very knowledgeable. We will be back

Darionne Jackson helped us find the right furniture for our home. He was knowledgeable and patient with our questions. Glad we shopped with N Olmsted, OH Ashley Furniture.

Michael was very helpful and knowledgeable even though he admitted to being new. I walked in with the expectation of getting a mattress and I walked out with much more for a great price!

Very good experience Michael was very kind and really helped us get the best deal and furniture in our budget range!!

Was a pleasure to be helped by Michele S.

Michael with the curly hair was fantastic. Super nice snd personable and really worked with Me

Great shopping experience with Tyler! Thanks for giving advice and suggestions.

G+

Great selection, salesperson Angel 😇 was a big help. Bought a coffee table and a entryway table got a great deal

Great customer service this young man was A1 will definitely come back to see him

So far, so good! Mike S. was super pleasant to work with, on a Friday night no less. Furniture is to be delivered in a few weeks, I’ll update my review then 👍

Very helpful! Tashara was exceptional. Our pick up crew was awesome. Prompt and polite!

Tyler helped me find the perfect mattress for me!

The salesman was great! They price matched (from their website) everything I bought. Very easy

Darionne was VERY helpful and a true joy to get exactly what we wanted, and to complete our transaction. I recommend that you ask for him to assist in your purchase. Definitely 6 stars out of 5! He ROCKS!

Great place to shop after going to several furniture stores, I found just what I was looking for and the price was far better than other stores visited. Sales Staff was very good, helpful not pushy. Definitely visit again.

Darionne was a fantastic help & made this experience effortless.

Panashe was SO helpful!

I love Ashley’s Furniture.. I always have a great costumer service .. they are so sweet

What an amazing experience at Ashley Furniture Outlet in North Olmsted. I took my almost 90 yr old mother to look for a bedroom set and mattress. Our sales person, Michael Schmidt was helpful, friendly, knowledgeable and patient. We were both so impressed with him. We both highly recommend this store if you’re looking for beautiful, quality, affordable furniture. No high pressure sales, just wonderful service. Thanks for your help Michael. We will definitely be back and most definitely recommend this store and Michael to everyone.

Tyler was SUPER helpful and friendly!!

Met Micheal a few weeks ago when looking for a recliner. I called Sunday to see if they still had it and he informed me it was now on sale. He made the process quick and even helped load it.

Worked really well with us to get the best possible price for our needs

I was scared to go furniture shopping with my 2 year old twins and 7 year old diva but everyone in the store made us feel so welcome! Miguel was phenomenal, he treated my kids like family. The kids kept telling me on the way home that it was the best day ever! They are super excited to get the "softest couch in the history" delivered next week.

Came into Ashley furniture and immediately found what i have been looking for after countless stores, was greeted by micheal kirwin, he was very helpful and knowledgeable and made the process super easy!! Id recommended this particular store to anyone! Michael went above and beyond even helped me move tables around to see what matched my couches better

Darionne Ivory was very friendly and helpful.

I LOVE THIS PLACE! Tyler was AMAZING! After going to soooo many different furniture stores, Ashley in North Olmsted had the best customer service. I can’t wait receive my new sectional!

Was treated very professionally but with a smile and concern that I purchased the best mattress and recliner for my particular needs. Tashara Leggett spent a few hrs answering my questions, searching products to fit my needs and finally finding monetary reasons to purchase both when only really shopping for one on this particular day. She kept at it and eventually made me a deal I couldn’t refuse.Sold me both…and some pretty cool pillows at a decent price to round out the deal. Not pushy just persistent and helpful.

Michael was very helpful and kind. He greeted me right when I walked in the door. He helped me find the perfect bed frame! I highly recommend Michael and Ashley Furniture Outlet!

Travis was patient and helpful and we're excited to get our new piece!

I had a great experience in the store. Everybody was friendly and accommodating, so I really enjoyed that so I’ll tell you. What if I ever need anything else I will definitely go back

Tashara and Michael made our experience so wonderful and smooth 10/10 would recommend to anyone in need of quality furniture and a great customer experience

Great service!!!

Patrick was so awesome and helpful! As soon as we told him our budget, he found our perfect match AND in our budget. There was no pressure in trying to get us something out of our price range.

Went in and was Immediately helped by Michael. Got great discounts and exceptional customer service. Furniture buying purchase made easy

Thank you for all your help today

Disappointed to discover the clearance price was the same price as regular website price although sign indicated that regular price was $900.00. They did knock a hundred off and sold me fabric package for the hundred so it ended up being the $499.00. Should have checked website before purchasing. Be aware and be an informed shopper.

I always seek out the “New Guy” when I make a purchase over $250. They always seem to try harder and are more chatty than the old hands.

Darion (sp) was exceptional. He was very friendly, knowledgeable, and patient. The outlet has a nice selection of sofa sets. Clearance deals unbelievable! I will be back for the Lindyn sofa (modular).

Amazing customer service and the gentleman Tyler McKay was amazing and was very helpful in helping me out finding what I was looking for. When you want amazing prices with great quality furniture this is hand down the best bang for your buck. Thanks alot Tyler

Our salesman, Nate was GREAT! Jimmy, at front door, was great as well!

Good selection of furniture and friendly staff.

Michael Kirwin helped us find furnishings for our dining room and kitchen and he made the buying experience easy and fast. Can’t wait for our furniture!

Leila was a great helping me select the couch I wanted. She made the process comfortable and easy as could be.

Micheal was an amazing associate and a great sales man. Never push us for a deal never tried to upsell me on things I did not want. 10/10 experience

Tyler worked with us to find the perfect recliner. He was AWESOME!

Leila was so informative and patient. We had a lot of questions and she either had the answers we needed or found the answers for us. We will definitely return again and again!

Michael was so helpful with helping me pick out furniture and provided fantastic customer service. They have a lot of furniture to choose from and great prices! Very satisfied.

Greeted by Nathan. Polite, respectful and extremely helpful giving us just the right amount of direction and space to explore.

One of the best experiences spending money! Tracey was absolutely phenomenal; she was patient, honest, and worked with your style and budget. Zero hesitations buying from her again!!!

Can't go wrong with Ashley of North Olmstead 👍🏽

Great service with Nate and nice display of products!

The staff was very friendly and really helpful and I'm very satisfied with my purchase

Salesman, Michael was very professional and Ashley. Furniture has a lot of cool stuff. We were very pleased

Very good service and helped us find the best deal.

Matt, was kind and helpful. He was not a pushy salesman. He found me exactly what I was looking for today!

Our consultant, Ramon, was a pleasure from the time we walked in the door. No high pressure sales, down-to-Earth, nice guy - just told us the sale information and let us take our time looking around and just checked in periodically. He was very knowledgeable about the products, protection plan, and financing options. He answered all of our questions and also offered great suggestions and even brought us bottled water. The showroom was clean and orderly. We did end up purchasing a sofa and loveseat. Overall experience with Ramon and this location was an A+.

I’ve recently spoken to Mckenna at this location several times. I’ve been confused with my account and she’s been super super helpful. :) always a pleasure. Best service I highly recommend!

Salesperson Ramon was very helpful and enjoyable to talk to!

Excellent customer service and great prices.

Beautiful furniture to choose from here and the process of ordering and receiving is so smooth !! I received great service from Michael K. , go in and see him for your furniture needs .

Our sales professional Matt was so helpful and knowledgeable of the product we were interested in. Highly recommend this store.

Mike Kirwin... thank you! Ashley was stop #3 on our night out browsing for a new living room set. From the moment we walked in, it was like you were hand picked for us. We mentioned just browsing and you let us. Never did we feel pressured to buy anything that night or felt like we had to make a decision right then. Actually, just regular ole conversation while answering any questions that may have popped up is what you did and is actually just our style. For that alone, we came back the next weekend looking for you, to make our final decision and our purchase. Mike, you're a great guy! Can't believe all the small world things we discovered between us while buying furniture! Who would have thought! We WILL be back to see you! Give the pups some scratches from us! Michele & Mike 😃

Matt was so wonderful! I needed a chair same day, and he made it happen over the phone! He texted me pictures of the chair, matched the online price, and made sure it was ready to pick up within an hour! In today's world, excellent customer service is rare...Matt thank you so much for making my day so much easier!!!!!

Matt was an excellent sales person, stayed late to get everything done!

Chhorn was very good. He took his time on both my pedi and my mani. The place is a bit “old” and can use updating, but the service and friendliness of those there was exceptional. Kerri did my mom’s mani and she was so patient with her because my mom didn’t really know what she wanted and didn’t know how to explain what she wanted. At the end, her nails looked beautiful and she was very happy with what Kerri did. Definitely recommend this place.

Tyler was AWESOME! Everyone in my family walked out of that store with something ! Lol highly recommend!

Tyler and Kayla were amazing !!!!! We got a beautiful dining set that I know we will love for years to come !!

I truly appreciate the patience and space we were given and wanted while we shopped. We were welcomed and all of our questions were answered. We will definitely return.

Ramon was very helpful both in my sofa purchase and answering my questions about the Purple mattresses.

Nate was very helpful and was very sweet and patient with all our needs.

We were given time to look around on our own. When we had questions, Michael was very helpful. I was able to order my dining room table quickly and efficiently. He was able to set up delivery for December 9th.

Very happy with our sales rep Michael Kirwin. We decided we will be using him for our next purchase for basement furniture. We won’t even shop around. Straight to Mike we go

Great selection of very nice furniture. Nice, clean store. Salesman Ramone was very helpful and great to work with. Got the perfect bedroom dresser, and at a great price! Overall, a very good experience 😊

The staff was all very helpful, was able to leave same day with my dressers. When collecting the furniture, the gentleman took care of how they handled everything gently. The price was great and they were willing to work with my budget will definitely return next time I need new furniture.

The folks at Ashley Outlet were very helpful and went out of their way to help me find the item I was looking for. I will definitely shop here again. Thanks.

Very friendly staff. It was nice they let me look around without being bothered, and they were when I had questions.

I had a great experience with Ramon! Very efficient!

Leila is awesome. She is super patient and nice for any questions we have, and provides good service and price with the professional suggestion as well as help us look for furnitures. She is the best!

Ease of online shopping to phone calling with Ashley rep. Very tactful and helpful

A wonderful experience. No pressure sales, a sincere and genuine staff- I’ll be back over the years!

Eric P. at the North Olmsted outlet was helpful from the moment we walked through the door to purchase. Would recommend anybody looking for furniture to stop in!

Nice environment not to pushy quick checkout

Exceptional service

Fast and reasonable price…nice.

Sales person Matt is very professional and helpful.

Tyler was exceptional! It was my first experiience at the store and his assistance made it a stress free shopping experience. I will undoubtedly be a repeat customer for any future furniture or accessory purchases! Thanks again, Tyler!

Mathew F. was an excellent sales person! Answered all my questions & explained everything thoroughly!

Eric was fantastic

Kayla B. is great! Cheerful attitude and great customer service. She listened to me explain what I wanted and needed and got me what I wanted! If you’re ever in the market for good furniture without a person hovering around, go see Kayla!

The salesmen was knowledgeable and Courteous, a pleasure to deal with!!

Excellent service over the telephone. Matt was very helpful, answered my project questions. Thank you.

Was in a hurry needed bed & dresser for guest room. Showed me & sold me! Great help! I'll be back for sure.

Nathan was such a pleasure to work with! He helped me from the time I walked in the door to the time I left with a couch purchase.

Mr. Torres is an exceptional sales person. Customer service oriented and straightforward. Make sure when you visit this outlet to check the outlet prices online because they are very different. Price tags in store do not reflect discounts on host's webpage. They will price match online prices.

Tyler and Eric were so helpful while picking out our bedroom set! Not only was it affordable, but they were kind and made the process seamless. We will be back for our living room furniture soon!

Good experience. Devyn was wonderful, knowledgeable, patient, and helpful. A1.

Customer service was awesome . Ramon helps me to find all bedrooms setup . He is very friendly and helpful . I really appreciate his service .

Awesome deals!!! Tyler went above and beyond helping us find our perfect living room set! Friendly staff even helped lend us a hand loading the truck! We Would definitely recommend them to anyone looking for good quality furniture!!

Matt was very patient and kind! He even made shopping fun! We are very happy with the furniture we picked out! Thank you Matt for a great shopping experience! We will be back for more furniture great quality and selections!!

I visited Ashley for a few pieces of furniture, then checked out some other stores in the area, and ended up returning to Ashley to buy a couch and dresser. Great buy! Friendly staff, Thank you

Nate Torres Was a great help, very knowledgeable, literally he worked as if he was with his own family helping them find what they like and need for their home. Ask for his advice when you get there. Thank you Ashley Furniture and Nate

Got a great deal on a clearance dresser. Friendly staff and management

Jada was very kind and helpful!

Jada was a great sales person, very laid back and provided a wonderful experience. We will be coming back in the future.

My salesman, Matt worked with me to get the exact sectional i wanted under my very low budget. The staff in the store were all friendly and professional. I highly recommend!

Very friendly and personable service. Ramon was great.

Very friendly.. very good customer service.

Jen was excellent!!! Wonderful customer service, she exceeded my expectations!

Jennifer was an excellent salesperson. She listened and did further searches for what I was looking for.

Great experience shopping at the Ashley Outlet. Bill and Jen were fantastic and helped us get some great furniture at an amazing price. The coffee table and end tables fit our space perfectly. Everyone here is genuinely friendly and welcoming. We will definitely be coming back in the near future.

Purchased new furniture (couch, love seat, table & recliner) in August. The sale was actually pretty sweet & got a wonderful sale price thankfully due to a great sales gal. Jennifer was absolutely wonderfully nice, attentative & not pushy. (Unlike our visit to the Mayfield store guys who disappeared all the time!) Then the crazy started! The delivery by their 3rd party was total chaos! After all was delivered I found service was necessary because my recliner & table had damage, not caused by me! What I hate the most is the Warranty Service & Ashley's Corporate Warranty Dept. Yes, I paid for an extended warranty but I have had my 'new' furniture only for one month as it was delivered on Sept. 16th! Receiving damaged products has been a nighmare! This experience with Ashley's is too frustrating! I have not been able to use my recliner at all since it was delivered! I've played crazy phone tag, exchanged many misunderstood texts & with only one tech guy that works in my area 2 days in the week makes for lousy customer service. I think my damaged furniture should be replaced because it is actually brand new! It would be so much easiler to just replace the recliner & table but, nope, Ashley's insists it's a warranty fix. This is not really acceptable as far as I'm concerned! So disappointed in Ashley's! (Yes, thanks Ashley's for the "Ashley's" gift card but it's only for more furniture in your store & not toward anything else like an accessory....but, of course, I'm nervous as if I use the card for some other item it may arrive damaged too & I really don't want to go through what I'm still going though atm!) 🥺😵‍💫

Tyler at the North Olmsted location was extremely helpful. Fantastic customer service and excellent quality from purchasing all the way to the furniture delivery crew!!!

Quick and friendly service. Transparent about the product and very helpful.

I had an incredible experience here! Ramon, the consultant who helped me through the whole process, was so personable and helpful without being pushy. The price and quality quality of the couch I got was AMAZING and I will for sure be returning in the future!

Ramon was very helpful and patient! Thank you for being friendly and personable. Will definitely be back.

Tyler our salesman was very informative personable, and honest. Good selection great deals and welcoming atmosphere.

It was a very pleasant experience. Salesman was fantastic great furniture for the price. Went back 2nd time to order a sofa again very pleasant experience. Well done Ashley furniture group

The salesman was very helpful. I would highly recommend Ashley Outlet.

I was very pleased with Bills service. He was very patient and understanding. I was very indecisive when I walked in the store and left with a great selection and decision. I will recomend him to my friends and family

Salesman was extremely helpful, will be back again

Nate was excellent and patient with me as I worked towards making a decision. I am very happy with my new end tables.

Nate was very informative and showed us several sofas. One which we liked and bought.

Bill was amazing! Found exactly what we were looking for and a great price to match.

Very helpful, easy to work with.

Friendly helpful staff member Tara. Thank you

Customer service was awesome, Bill helped us from the moment we walked in until we were through with the transaction! Questions were answered and not shuffled aside for someone else to answer. Knowledge of the product was so helpful in the decision making. We will be doing more business in the future!!

Great customer service and great prices!

Bill was great, new his stuff. No pressure and the prices were excellent. We will return !!

All the staff at Ashley Outlet in North Olmsted are professional, friendly and courteous. Thank you so much for helping us in making the purchase process of our new living room furniture goes smoothly. We really like these Warnerton power recliner sofa, power recliner loveseat and power recliner armchair.

Easy purchasing process! Tyler was very helpful, professional and efficient!

Jen took good care of us, would visit her again.

Had a great experience at Ashley Outlet in North Olmsted. I was greeted at the door by the Sales Manager, Nate and told him I was specifically looking for (2), low profile side chairs. He walked me over to a few options on the floor. There were two options that I was considering. He gave me a great price after speaking with Store Manager, Bill. Purchased on the spot. Set up delivery for within (2) weeks. Very easy and smooth process. They had exactly what I was looking for. They were friendly and transparent and flexible through the buying process. We have been Ashley brand customers for years and will continue to be.

Nice selection of furniture

Man Devyn Baker was phenomenal, very professional great at what he does class act.

Wonderful service. Associate very attentive to my request. It was a simple and efficient purchase.

If I could give zero stars I would. First of all you enter there store and the workers are nice and welcoming and help you with everything. But then When you buy the furniture 1 it took to long to arrive 2 almost all the furniture had a scratch or broken/missing piece. But then you receive them in a good position and they are clean and everything. But then after 13 months the bad stuff. I bought 2 couches and 2 loveseats and they were good when they came but now if you see them the look like everything but coaches. They make noises and the cushion are now flat and so I called they said that they can’t return it because I passed my 1 year warranty. They know that the furniture will start to look like that after a year that’s why they made there warranty expire within a year. Before I bought the stuff I looked at bad reviews and I didn’t believe them but now it happening to me and I know what they meant. So for everyone that thinks Ashley is good it is the worst place to get your furniture from. This a first and definitely the last time I am buying from Ashley. And they also messed up with my Interested when it was 36 months no interest they started adding interest after 18 months and even though i went them and they said that they fixed it but then i went to pay and i found out i was paying 30 dollars interest every month and i didn’t know and i went to them and they said that the person that ordered for us they doubled the price of everything. Trust me this a place i would never consider getting my furniture from. They are all Liars and they never actually mean what they say. PLEASE IF YOU WOULD LIKE TO GET GOOD FURNITURE BUYING FROM ANY OTHER PLACE BUT ASHLEY. And also when I try to contact them on the phone I never am able to reach someone.

Nate was very helpful, kind and professional! The prices were awesome too!

Ask for Tyler! He was amazing !

1st time I have ever visited Ashley Furniture Outlet, thought it was going to be over marked furniture like every other furniture store. I ended up walking out buying a couch, loveseat, and an end table for around $750.00 out the door! Beautiful furniture to select from. I am going back to buy a beautiful dining room table. Not only the prices but they warranties can’t be matched on their furniture. Thank you to the store manager for showing us what you had and the deal you gave us.

Reasonable prices. Staff were friendly and helped us leave with what we were looking for

Nate was super helpful. Came in for one thing, left with a ton of stuff. He gave us great deals and made sure we were fully taken care of. Great Place!

I will not give you any star ratings. Very dissatisfied and would not recommend your store to anyone I could not use my credit of $269.99 on furniture that I wanted because it was on sale they wanted me to pay full price You didn't have any problem taking over $2500. 00 5 years ago.

Store is not an outlet. Regular prices on cheap furniture with pushy salespeople who try to add "protection coverage" without asking.

Tyler (the gm I believe) and Bill were unbelievably helpful in assisting me with buying a mattress, bed frame, night stands, and more. I can not emphasize enough how amazing the customer service is in here from the moment I walked in until I left. I got exactly what I wanted, how I wanted it, and in such short times notice. it’ll be available for pickup at the store way sooner than I expected which is amazing. All of these employees need a raise for their tremendous efforts. 11/10. Keep up the good work team.

Bill was AMAZING! Fast, efficient, knowledgeable, and kind. I got exactly what I was looking for :). Got in and out without haggle or hassle. All of the staff was very warm and welcoming

Looking for bedroom set didn't see what, I really wanted customer service is great.

I can't say enough regarding my shopping experience at Ashley's Furniture Outlet Store. Both Tyler and Jamie, over a period of two days, went above and beyond to assist me in buying a mattress. I rate both of them a 10+++!!. Thank you guys!!!

Great experience, Tyler and Jada were super helpful!

Tyler did a wonderful job. Best ever experience in a furniture shop. We got everything we needed. Thank you Tyler !

Bill was absolutely incredible! He spent hours and hours over 2 different days! He was attentive and helped us completely furnish our new home and was a wonderful person to be around! Go see him for SURE

Bought a decent amount of furniture for both my living room and bedrooms and dealt with a guy named Tyler who helped us decide on our sofa, The quality has been great after a couple months and we are happy with our purchase

Cearra was awesome to work with! She sold me a sectional at a great price and quick!

I purchased entire furniture for my new house from Ashley. Bill is such a great guy to work with. He never pushes, very honest and always helps finding the right furniture at right price. I greatly recommend Bill Oskowski for any one. Also the Ashley outlet @ North Olmstead location has some great collections, and awesome deals.

Cici was very helpful

Bill was great!

Cici was very professional and very helpful

Jaime was amazing to work with! Great customer service and made everything super easy. The delivery team did a great job too

Cece was fantastic! Everyone was very nice and helpful! I would definitely recommend shopping here and I will be back for my next furniture purchase! Just updated this review with a picture. LOVE my couches!!

Devyn was absolutely wonderful to work with and made our decision making process much easier! His level of professionalism was top notch! Keep up the great work....we will definitely be back!

Jen was very helpful (not pushy!) and guided me towards what I was looking for. She was very friendly and made the whole purchasing process very easy. Tyler was also on hand to answer questions as well. Really great first experience at Ashley Outlet…I highly recommend it and I will definitely be back!

Nick was great! He was upfront and efficient. Loved that about him!

we have purchased 5 items from ashley outlet and the quality and price of their inventory is outstanding! bill has always been incredibly helpful without being pushy and we would recommend this store to all of our friends!!

Madeline was awesome through the whole process. Come see her and leave happy.

Devin- Was Helpful and Flawless !!

Had a great experience! Thank you Cearra Hughes!

Sara was amazing! She was very helpful and made the experience easy and fun!

This particular store is the first to try “commission” sales instead of hourly, they got a new manager that is toxic. Something goes wrong with your order? THEY TAKE IT OUT OF THE WORKERS CHECK BUT NOT OUT OF ASHLEYS WALLET. Probably what’s going on there is illegal because THE WORKERS DON’T GET PAID UNLESS THEY MAKE SALES. Then they expect the workers to stay and keep working whether they make sales or not. I hope everyone who works their quits because they switched from hourly and to commission and they only get a percentage of that commission. Shame on you, because people have families and what you’re doing is wrong. DO NOT WORK HERE. I hope they get sued and closed down.

I was nervous about purchasing a new sectional. My partner and I had been to many furniture stores in the area, eventually we found ourselves here. Aaron was our salesperson and he was wonderful! I've been to many stores where I felt very pressured, but Aaron was patient, informative, helpful, and seemed genuinely eager to take care of us. Our sectional/ottoman combo was delivered faster than we anticipated, the delivery guys were quick and professional. Overall a very good experience. My partner and I will be back, and we will always ask for Aaron!

They said that they would be able to deliver a couch after I gave them the exact dimensions of my door. When the couch didn’t fit they didn’t want to give me a refund only store credit

Terrible service and will try to trick you with their agreement plan. If you tell them what the agreement plan means they will say no it means this and after 3 times they will say well yeah you are right it does mean this but don’t worry about that charge we are gonna give you.

Haley was amazing! She went above and beyond to help us with a furniture transaction.

Affordable options compared to what I've been seeing online and in town. Spencer was a great help!

Not a big deal at this store. Employees should dress more appropriate. Not very helpful.

Very helpful employees without being pushy.

If I could leave less stars I would. Make sure you read every word of anything you sign from this store. Anything the sales representative tells you is more than likely a lie to get you to buy from them. My sales rep Nolan was a real piece of work, do anything you can to avoid him.

Spencer was our sales person and was very friendly and patient. We bought 2 chairs and we are happy so far.

They have great selection of furniture, not very expensive and staff is very helpful.

My boyfriend and I are moving into our first ever home together soon, when we walked in we were greeted by one of the co-workers named Aaron, he knew we were trying to save money and to find items that will fit us for our home. He has done such an amazing job helping us out with our wants and needs! If you ever come here to shop(as you should!) ask for Aaron! Best experience we have ever had shopping! We ended up buying so much stuff and saved so much money as well!

I had an awesome experience! Sales people professional but friendly and helpful! The delivery group also helpful and friendly taking great care nit to damage anything. I was impressed with the communication they keep with each others I will be back!

If I could give this place a 0 I would. The warranty on furniture they offer is a complete joke. Waited months for a warranty claim for a replacement top... then months again for the credit.. then months again for a new table and Ashley Furniture themselves ordered the wrong table.. then called back 2-3 weeks later... they never even ordered the correct one like they were supposed too and then offer me a delivery date after over 5 months of waiting for them to offer it to me I say okay and then its booked and now pushing it out even farther. After months and months of headaches, run arounds and them saying they are going to fix the issues and never do just save yourself the money and go with a better furniture store.

Selection and service made for an enjoyable and relaxing experience.

Great prices

We had bought the best purple mattress with an adjustable platform with remote. Also purchased the pillows and sheets and protector. When delivered the delivery guys told us there was a 10 minute window to deliver and set up. They set it up without plugging the bottom in to raise up. The top has not been flat since delivery. My husband wanted this great bed for his already bad back in which he has had to have many procedures. I have never had a bad back. We have not had them fix the problem yet! My back is so locked up I have been on the floor all day crying! No luck with customer service to make this right! Totally upset with the whole purchase. I am regretting to ever shop at Ashley in North Olmsted!

Don’t buy your furniture from here. We have waited nearly a year and they still don’t have even an estimation of when our delivery will happen. In addition to that.. they cancelled our order by accident and had to reorder things. Barely offered us a discount or compensation for their stupidity.

Overpriced and they use 3rd party delivery. Ugh! Cute salesman though!

When I come here to shop I’m so happy and satisfied the service and communication the worker special Aston and Alicia they are the best they help you out and gives you what you need and give you the best price I shop around everywhere but this is the best this is the place just a girl and a qualified quality material

The staff was very accommodating and eager to help without being overwhelming and in your face. The selection is somewhat scarce in store but they have options online, that they can order for you. We got there a just before they closed and the sales person said it's not a problem and to take our time. To me that shows his dedication to his job and providing great customer service. I didn't want to hold him up so I told him that we'll be back the next day.

I ordered furniture in August of 2020 and still have not received my sofa this beyond frustrating 🤬

Went with my friend he got a real nice 2pcs sectional, for only $300.same one you would pay $1200. At other stores.great prices here,nice people, good quality.

I would never recommend that anyone orders from this store or Ashley in general. They have not informed me about anything regarding my order that was placed over 14 weeks ago. I have had to reach out every time in order to get any information. They stated 8-12 weeks for delivery due to Covid-19 but it has been 14 weeks and they still cannot give me a delivery date. I have ordered furniture from other stores during Covid-19 and they have been able to deliver it within the time frame they stated. They are waiting on HALF of my sectional and cannot give me a date this is beyond ridiculous.

Good customer service, nice furniture, but the 12 week wait was too long of a wait for me.

Neat clean organized and the ppl were great. I really enjoyed spending my time there.

I love this place. I just got accepted for my first apartment and was searching all around for the right furniture. I finally came across Ashley’s when recommended by a friend. Ashton helped me and she was AMAZING! She was quick to say hello and helped me find exactly what I was looking for and the colors. I now have a stylish bed set and oversized chair 🥰 thanks a lot Ashton

The staff is very friendly and the General Manager was absolutely wonderful. They answered all my questions and made me a satisfied customer.

Great deals check them out in North Olmsted next to Value City Furniture.

This store is absolutely fantastic!! It had everything, and Jennifer K was so helpful and knowledgeable. I have already brought my friends and family to her.She makes the whole experience fun. I will definitely be back for all future furniture needs!

They had a good selection of furniture. Its definitely just an outlet, not a full store. But good news is they are priced accordingly. If you're like me and just aren't willing to spend a fortune furnishing your home, then this is a good place to shop when looking for a new piece.

Very competitive price and contemporary designs.

Good luck ever getting orders.

They lied about how long it would take to receive a dresser and night stand. Said 2 weeks, it took 8 weeks. Then, the delivery guys damaged one of our staircase posts. I called everyday to complain and was on hold for over an hour each time, I gave up. Finally got a hold of them and they said they couldn't do anything since it's been over 3 days. The dresser also came damaged and it's taken over a month to get a replacement top. Now I have to call to get them to install that top which will most likely take weeks. This is the first and last time we will ever go to Ashley Furniture, absolutely ridiculous and terrible experience.

This place is great. The manager Nicky s awesome. She really knows customer service. My floor salesman was awesome as well. I think his name was Paul. I highly recommend this place.

Chris and his team at the North Olmsted store were incredibly helpful and attentive when I visited. The furniture was dirt cheap because there was a scratch and a missing part, but I couldn't ask for a better deal. I'll absolutely be coming back soon to check out any new items!!

Chris was very helpful and attentive! Got us exactly what we needed and had a smile the whole time doing it! Highly recommend this store for it's great prices and friendly employees!

If I could leave zero stars I would. We have bought things from here before. Today we walked in no one greeted us. We walked around looked at different bed sets, walked past the desk a few times, looked at couches. We were in there at least 15 minutes. Not one time did anyone come up to us and see if we needed help with anything. Two people sitting at the desk talking about some show. Won’t be back.

Very helpful and woundrful people and service

I stopped in to look at some furniture..I think I was at the wrong place at the right time. While the store was clean, and I was greeted from a far...I witnessed with my own eyes/ears a worker trying to repair a broken couch frame on the sales floor. When the worker that greeted me sitting at the computer said to the other worker...so there is no way to fix it? He replied no it's really broken.. I would never buy anything from this place, and I expected more from an Ashley outlet..like items that are discontinued, scratches, or small tears in fabric. Not a $700 bandaid couch..

Excellent customer service. Norell and Carson went above and beyond to help us get what we needed. We will definitely be shopping here again.

What a great find! After couch shopping and getting frustrated that we couldn’t find anything in our price range, this place made our day! We found the perfect sofa and love seat right away. The staff members were all upbeat and friendly, and Carson made the process both easy and fun. We just bought a new house, and we plan on being regular customers based on this first experience. Great job and thank you!

Carson was a huge help!! Great selection

Awesome customer service they went above and beyond I will be returning and let family and friends know where to get a great buy.

Love it just bought a $1700 7 piece table set for only $ 600 tax include it .. love the costumers sale man are soo nice and helpful

Norell

norell peterman and the manager Nicole Wilson are nothing short of blessings I came in looking for a chaise cover and norell peterman searched every source they had using phenomenal customer service skills that you can’t teach and I wanted to see and check out the store I ended up buying a frame a bed and a dresser set at a third of the price I would’ve normally spent somewhere else if you don’t go see them @ BROOKPARK LOCATION you are seriously missing out and selling yourself short and wasting money do yourself a favor go see them that whole staff is legendary