Ashley Outlet | Reynoldsburg, OH 43068

Went in today to order a piece for my sectional and everything went great. Eric helped me get exactly what I need in no time. I would highly recommend this location for their exceptional service!

Sales person did an excellent job.

Our sales person Autumn was very kind, helpful and informative!!! On the other hand, I tried to call the week before to make adjustments to our delivery like having our old mattress removed. Eric, one of the managers kept me on hold for 25 minutes and never came back. I called back the next day & he told me he would call me back and never did so I called again, then said he could adjust my delivery preferences, but he couldn’t. Even had me make a trip into the store to get it done …It was a little frustrating. He was friendly, but not helpful or truthful. Delivery people were awesome!!!

Nice variety to shop and select. The store was neat and clean. Sales associate , Autumn S. Was extremely helpful and informative! Patient with us and great to work with.

Thank you Autumn!!! You were awesome!!!

Autumn was very friendly and super helpful! She went the extra mile to assist us.

Autumn was awesome to deal with….made things very easy and swift!!

Autumn was great and very helpful!

I had a really good experience inside the store. Customer service representatives were pleasant. I was offered water and they took the time to address my concerns without trying to push any sales. I felt as though I was in control of my shopping. I am looking forward to the use of my new purchases.

Autumn Snodgrass was super helpful! :)

Autumn was very polite and attentive! Amazing experience all around!

Great experience. Autumn stayed late to help us. She was very knowledgeable and patient as we browsed for the right fit.

Amanda and Bill were both fantastic. Highly recommend this staff & store!

Nice people and good prices

Autumn was wonderful - she helped us pick out a chaise sleeper sofa that was tall enough to fit my tall spouse! She was attentive, thoughtful, and low pressure in her sales approach, which we appreciated. Definitely give her (and her manager, Bill) a visit!

I'll be back.

Love Sarah!!!! She was so patience with me. Made recommendations that made sense. Thanks Sarah.

Autumn was very friendly and a great customer service representative. I was her first sell and it was great.

Andrew and his boss were exceptionally helpful! Not pushy at all like other furniture stores. They let us browse at leisure and were spot on answering any questions we had. This team is the perfect example of awesome customer service. We will definitely shop here again.

From start of the transaction to the delivery of the product it was handled with ease. They kept me informed every step of the way. I am one very satisfied customer!! Thank you Ashley furniture!

Awesome deals here. Adam helped me with a sofa yesterday. I came back to purchase it today, along with a second sofa that Amanda helped me with. Bill was also helpful with answering a few questions that I had. Thanks everyone!

We had a great shopping experience at Ashley and Adam was very helpful. We feel that we got a good deal on our furniture and delivery was great as well. We will shop at the Ashley outlet again when we need more furniture. Thanks!!

Great personable service from Bill and Adam. Will be back for more furniture.

Andrew and Bill were extremely helpful! Thank you!

Delivery was very good they were very polite and new what they were doing i just whish i could have got every thing at one time still waiting to get the all of it

Bill was helpful. Thank you so much

Great experience at Ashley home outlet! Worked with Bill and Noah, got a fantastic real and easy simple process to get in and out quick

We bought a kitchen table and purchased the warranty that was available. The table became stained and we called to utilize the warranty. We were granted a new table minus some costs, paid those costs, and awaited delivery. The table, and a bench we then also purchased, arrived at the warehouse to be scheduled for delivery. However, no delivery has yet to be scheduled as accounting has yet to credit our account the amount our warranty covers. The amount is only for the table, not the bench, so nothing should be delaying the delivery of the bench. We have been in repeated contact with the store manager who processed the initial transaction, who states that accounting fails to return his calls as he fails to return our calls. We made an in person appearance to the store after weeks of this, only to be put on a phone with accounting who stated he had never seen paperwork similar to what had been sent to us by the company explaining how to use the warranty, what the warranty had covered, the arrival of the furniture, etc., or otherwise stayed silent on the phone and referred us back to the store manager. I can not think of a more complete example of incompetence and absolute lack of customer service by accounting. This has been exceptionally frustrating as we accommodated our schedule for the predicted delivery and none of this came about until after the estimated date has passed. The paperwork which had codes establishing the warranty, the compensation, , etc. has an expiration date that has also come and gone, and we are concerned at how poorly everything has been handled so far, this will be an excuse for everybody to now pass on taking any effective action and leave us in the lurch on money we paid for the first warranty, the warranty on the second table, and the separate purchase of the bench. It appears as if nobody has been interested in doing the job right the first time, who will care to make it right by us now?

Awesome customer service from store Manager Bill. Very professional and he provided my husband and I great customer service and sales rep Fordjou service was good. Definitely will return.

Andrew and Bill were very helpful with the purchase of our new dining room table! Thanks for making an easy, smooth shopping experience!

Customer service from Bambi and Onyina was amazing! We were very pleased when we left!

My husband and I went on the dreadful furniture shopping trip. We had the best experience with Sarah she was so helpful from the floor experience to applying for Ashley credit. Sarah got us taken care of first furniture store stop. All the staff at the Ashley Outlet location on Brice Rd were awesome very kind and friendly!!!

Bambi helped me with everything I needed very friendly

I financed a couch and a love seat through Chris at Ashley Furniture. When the two pieces arrived it was immediately apparent that the 2 pieces were too big for the living room space. I called Ashley Furniture's customer care team who provided a new sales order number so I could exchange the love seat for a chair. I have spoke to Sage, Chris, and Nick after 4 or 5 different phone calls and this issue is still not resolved. I've been provide two different order numbers and was instructed to wait for a scheduling call for pickup and delivery. The call never came. Ashley Furniture was great about making the sale, but they have been horrible in their customer service pertaining to this issue. I'm extremely disapointed.

Hey Bill and Andrew did great job very helpful!

Sarah did did a great job helping us!

Adam and Bill took great of us. Thank you so much

I'm looking for a new bed and I think I found it

Adam was very helpful when I stopped in to purchase a coffee table set and island stools. Explained the pickup and shipping timelines to help aid my decisions based on need. Highly recommend!

Leanne and Sarah thank you so much we found our couches and chair!! You guys are amazing coming back to get the mattress.

Sarah and LeAnn were amazing!

Ordered a recliner and delivery would not take out of box and bring in house. We refused. And their customer service hung up on us.

Great shopping experience! Everything arrived and set up splendidly.

Bambi and Bill were extremely helpful and very patient.

Noah was very helpful and professional

Bill and Leanne were great to work with! They got us taken care of quickly and at a great price!

Bill was super helpful and knowledgeable and got us all squared away on the perfect patio furniture for our space :)

Adam and the team at the outlet was awesome!!

Fordgour and Bill were great! The selection and very good prices. Definitely recommend!

LeAnne Dotson did an outstanding job taking care of us at Ashley! Very respectful and proffessional!

My husband and I stopped here to check out mattresses. We ended up out casing a mattress and box spring set, a mattresses protector, pillows and a leather reclining sofa. We were helped by Sarah and the store manager (I can’t remember his name). But both were extremely helpful and seemed to be knowledgeable of the products. Overall it was a good experience and I’m looking forward to enjoying my new mattress and sofa.

We had a very good experience ! Kailynn and Bill were very helpful in helping us pick out what we were looking for. No pushy salespeople just helpful! Thank you for the great service !

Chris was warm and professional. He was very accommodating. My family and I really appreciated his service. Chris you rock!!!

Great selection and fast delivery!

All the time the cashier was busy talking to other cashier in front of the customers ???

Stephanie is absolutely fabulous! She took great care of us!

Hi I’m giving Stephanie a good review because she was pleasant and encoring and very helpful thanks Stephanie for your service today

Noah was very helpful and kind!

Andrew & Bill was AMAZING!! Helped my husband and I out A LOT!! Thank you so much!!

Great prices, nice furniture

Onyina did a great job selling us our new couch. He hooked us up. Ask for him next time you’re looking to buy furniture.

Sarah was awesome. She worked with us to get a great deal!

Customer service was awesome. Leanne was just awesome and really appreciated working with Bill A

LeAnne and Bill where very accommodating with our needs and questions. Very patient and didn't make us feel like we were being stalked while browsing the store. A very relaxed and unrushed experience while still maintaining their professionalism.

LeAnne and Bill were great help to us in finding the couch that would fit our living room!! Thank you!!

Sarah was a very very healthy young and she did a great job. I wanna keep her thank you. Bill was very helpful and did a great job for me and my wife. Thank you Ashley furniture.

What an easy shopping experience! Chris was super helpful and knowledgeable. We had a great time searching for our furniture!

Friendly staff, really nice furniture

The Ashley outlet store on Brice Road in Columbus is running a scam. I was told if I purchased a certain amount I would be entitled to a discount. Upon review, Ashley charged me for the discount in the gross sales before discounting it in the sub total. Meaning I received absolutely no discount. I highly recommend nobody shop at this Ashley outlet store. Ashley‘s corporate office did absolutely nothing to rectify this scam. Be warned!

The Ashley outlet store on Brice Road in Columbus is running a scam. I was told if I purchased a certain amount I would be entitled to a discount. Upon review, Ashley charged me for the discount in the gross sales before discounting it in the sub total. Meaning I received absolutely no discount. I highly recommend nobody shop at this Ashley outlet store. Ashley‘s corporate office did absolutely nothing to rectify this scam. Be warned!

Such a sweetheart! Very kind and understanding!

Many purchases here....

Bambi did an exceptionally good job. Great customer service, wonderful personality and very knowledgeable about every product that I asked about. Thank you Bambi for the awesome service.

Noah was great, he didnt save any effort to answer all our questions loved working with him ended up getting a sofa set m. Thanks Noah.

Kailynn was extremely helpful and friendly. I was on a search for a powered recliner and she found exactly what I was looking for.

Chris at the Outlet Store on Brice Rd location is AMAZING! We were not easy to work with…as we exhausted all options before we settled on our first choice. He was patient, knowledgeable, and FUN to work with! Store management there is the best as well! A huge Thank You to the entire crew.

Thank you guys for your help Andrew and Onyina great customer service

The store looked clutered and dirty.

there was a huge selection of furniture, although I didn't see any king mattresses within 10 minutes I found the perfect couch. It was delivered a few days afterwards, and even the delivery team was phenomenal. salesman was very kind and helpful. Will be going there for any future purchasing.

Prices are okay. Still seems high considering it's supposed to be an outlet. There are no warranty on anything they sell there. The salesman told me two different names, which was just strange.

Love him! Very helpful. Very informative.. I will definitely return

Russell is the best...deal maker.....5star absolutely

Russell was amazing! Came in looking for our next couch. Found the perfect one 'sold'...he got us that couch and a side chair. Thx so much!!

Russell helped me with the purchase of a new mattress. He got me in and out quickly which I appreciate!

Awesome experience! Russ did a great job assisting us with Furnishing our living room. He made sure we found the best deals whether it was in the store or online.

Love this store, great furniture great sales, Fordjour is great ask for him!

We went to this Ashley store back in April 2023 in order to find furniture to furnish three 3100 sq.ft. condos for short-term rentals. Rob AKA Russell, was the first to offer his assistance to me (Christie-I'm signed into Google under my husband) and my friend Sheri who were handling this huge endeavor. Sheri had already had several items she found online to be ordered and we also needed several additional items from within the store. Rob was not pushy at all. He was genuine, friendly, fun and professional as we browsed and then sat down to have him pull together all our needs and make sure we got the best pricing. Rob pulled in his manager Cody in for assistance with some of the process. Cody was also extremely patient, professional, kind, and fun. We spent hours here and found everything we needed either in the store or online with their assistance. They really gave us the best pricing as well (and we did several comparisons to similar items online while in the store to make sure we were getting the best pricing possible). As we awaited all the furniture to be delivered over weeks, they communicated very well. We had a couple small issues as items were delivered, one table was damaged and we had a couple chairs that didn't fit in the space as expected. The team offered a replacement or repair to the table. I opted for the repair and they had a repair person out to fix the table to our satisfaction within a couple days. In the instance with the chairs not fitting in the space, they had the delivery team pick them up with no problem, and we ordered two different chairs that fit the space perfectly once they arrived. From beginning to end, Rob and Cody were absolutely awesome. I cannot thank them enough for everything they did to assist us with this entire process. Thank you so much to Rob and Cody for making such a grandiose task fun, easy and as efficient as possible (since we had deadlines to get the furniture in place)! PS----Not all the furniture in the pics is from Ashley but the dining tables, darker dining chairs, kitchen island chairs, bar chairs, couches, end tables, and sitting area chairs are just some of the items we purchased from Ashley and are shown in the pics attached. THANK YOU AGAIN ROB AND CODY! Sincerely, Christie & Sheri from Cleveland

Their customer service shines through. They greet you at the door, aren’t pushy or salesy and every staff member wants to ensure that you have the best experience ever. They have a good selection of furniture in store and reasonable prices. Now granted, the first attempted delivery experience was a nightmare, but when I visited the store, Cody and Russell were already all over it. They got the situation resolved quickly, my furniture delivered in 2 days by JBL Delivering LLC and now I’m sitting pretty on our new power reclining sofa and loveseat! Update: A month or so later, we even returned to this location and worked with Stephanie again and bought another loveseat to complete the room/look. We are so glad we upgraded with this furniture from Ashley Outlet.

Purchased a powered loveseat 2 weeks ago and it worked perfectly in the store. Was delivered less than a week later. After it was plugged in, it didn't work. Upon inspection I found a frayed and broken wire and my wife immediately called the store. We were told they'd have customer service contact us to set up a repair time however, C.S. told us they've never been contacted about the problem. We've been getting the Runaround from the salesman and this location ever since. Will not recommend or shop Ashley again. Ever.

Fordjour provider me with exceptional service, please ask for him. He most definitely has your best interest at heart for the interior of your home.

This goes to Onyina for helping us find the best sofa. He is such a nice cooperative man and I recommend him to anyone looking to buy furniture here. After all, this is home.

Met me at the door. Was polite and ask what he could help us with. We found what we wanted. The delivery polite and helpful with the delivery. Will shop there again. And tell my friends to shop there for there needs.

I was quoted a price one day (50-60 percent off the ticket price) and when I went back to buy it the next day with a larger vehicle they would only give me 30 percent off. False advertising and they were very rude. Do not trust them! Then they said to call Jocelyn to help make things right. I left two msgs and she has not returned them. You can't reach a human to talk to. Frustrated!

Russel was a great help! We got a new couch for our family:)

Very accommodating and pleasant to work with

Very good

Chris was super nice and helped us get the chest of drawers and dresser we needed. They also did a price match for one of the items! Saves $50!! Love this place!

Very good customer service from Mr. Onyina Fordjour!

Lala was amazing. Very helpful.

Russell McAfee went above and beyond and assisted me with my invoice! Excellent service.

This place is a joke.

Russell was our sales man. He was Great …. Very helpful and informative. Was not pushy , very friendly and kind. Was nice to work with someone like him Happy Holidays 🎄

Just bought a sectional and had an amazing experience with Stephanie. She helped us find exactly what we were looking for that was still met our budget. 11/10 She will help you find what you need.

Lala was patient with us. We loved her professionalism.

LAlA

Had a great experience with service rep, Lala Faison. She helped us find the perfect piece for our home and was very knowledgeable and helpful! 10/10!!

Sarah was very patient and helpful. Thx with helping furnishing home.

Went shopping for living room furniture and had a great experience with Russell. We got a really great deal I would highly recommend this place and working with him.

Layla was wonderful. She was patient and not high pressure at all.

Lala is one of the best customer service representatives I have encountered in a long time, she is kind and very in tune with your needs, check out Ashley outlet furniture store.❤️❤️❤️

Fordjour was extremely helpful with our selection and purchase of furniture for our home. He was very friendly and courteous throughout the entire process!

Haven't been there in years, maybe I'll try again but I've found other places that carry better quality furniture that costs pretty much the same. Sometimes going to look for home decor is worth it but that's about it.

The whole team is amazing!

Great experience with La La and Alexis!!

We came in looking for a new livingroom set and Lala made our experience so easy. She was so helpful and wiling to help us with no hesitation! We will be back to see her if we need anything else in the future! Thanks Lala!

I would like to send a special thanks to Stephanie and Rob for taking time to help me find the perfect furniture for my new home..

Chris Jones was amazing! We'll have our New Furniture sooner than expected and we couldn't be happier ☺️

Great customer service! Very helpful. Answer all my questions. Thank you

Went in today Lala was very helpful..

Great shopping experience. La La was very helpful and professional. Thank you 😊

Great deals to be had at the Morris Outlet in Reynoldsburg and really helpful staff.

Lala was very friendly, professional , knowledgeable, helpful and very very patient. Kudos Ashley for hiring Lala

We visited this store while shopping for a stand for a 70" television. They didn't have much in the way of stands, particularly of that size, but I wasn't really disappointed. People nowadays tend to mound them on the wall.The salesman was very kind though and gave us much to consider in our decision-making process.The store did, however, have an impressive selection of couches which makes things tough for me because we do need to update our furniture and now, I'm tempted to move my timetable up. It's not often that I see so many furniture items that actually fit my personal taste. If you're on the hunt for furniture, it's a good idea to add this place to your list. For me, the customer service was satisfactory, the selections were decent, and the prices were reasonable.

Lala was awesome and a ton of help. Great experience

I was in your store today and a young lady named Emily help me and she was excellent she would way above the Call of Duty and finding this chair for me I give this store an excellent review and this young lady I think she deserves a raise

I just want to start by saying this… we stopped in to look around and was greeted immediately by Sarah. She asked if she could help with anything and we said yes we are looking for two items to add to our new home and quickly we were shown exactly what we wanted. She now takes us to her boss Rob (The man) he did what he does best an now has two new clients to add to his list. He was extremely informative on every question we asked and filled in the blanks with answers to questions we didn’t think of!!!! GO ROB AND SARAH!!!

Rob and Sara was awesome. Sara greeted us as soon as we walked in. She was very helpful. Rob is the man. He answered and our questions and more.

Rob Mcafee got me all the way together! The customer service was fantastic came to buy a bed for my dad! He did us so good! Great prices I’m extremely satisfied thanks Rob!

Very friendly, helpful and not pushy at all! Allowed me to browse and take pics, answered all my questions and most importantly worked with me on my delivery date!

Ashley was very professional, kind and thoughtful. Great service

Had a great experience really took care of us and good to their word..

Great service

They have the worst customer service.Two employees gave us the same price for a living room set, on two different days.when we came to buy it, a third employee gave us a completely different price. He claimed that the armchair is not included in the price we know!

Fordjour and rob were great !

Never again , I wouldn’t want anything from this store even though it was for free Last month I purchased 2 set of beds and dressers for my kids had the princess bed delivered as you can see , the bed was damaged. I was not home at the time the bed was delivered so I took pictures and I went to to the store and show it to Fatima , she told me she’s the store manager she’ll take care of it . It’s been 3 weeks and I went back to the store and they couldn’t find the bed she supposedly reordered for me . 4300 dollars I spent for my purchases and still nothing I’m still waiting on the bed they supposed to replace , along with the dresser , wanted to get the night stand they can’t get the barcode🤣🤣and I also waiting on my other bed and a dresser If I go to the store and thi have not change I’ll cancel the prefer

Lots of sales, beautiful pieces, and just loved the sales person Mr. Jones. I have not decided yet, but I will be back

Rob and Cody were great! Rob went above and beyond for me and my family!

(Translated by Google) Excellent service we received from Stephanie, she was kind and patient with us from the beginning to the end of the purchase, we got answers to our questions, more than grateful to her and the store team. 1000% recommended. (Original) Excelente atención la que recibimos de Stephanie, fue amable y paciente con nosotros desde el inicio al fin de la compra, obtuvimos respuestas a nuestras preguntas, más que agradecidos con ella y con el equipo de la tienda.1000% recomendada.

Alexis was very thoughtful and professional. My experience was excellent

Waiting for days on delivering of one measly bed I've stock in my house waiting for the supposed delivery for a day and a half Today they send a txt saying that they would deliver at 9 am Then they sent another txt saying they would come at 10am then at 11 am I'm still waiting at 3:39 p

Alexie was the best help when I purchased my sectional. I will return to her for all future visits.

Russell and Chris were extremely helpful in helping us find what we needed for a great price!

Rob McAfee was very pleasant, polite and very informative! Lord willing I'll come back for 6 chairs!

Alexie was amazing! She helped us get our furniture with no hassles!!

(Translated by Google) The person who helped us was very friendly and found us the right furniture. (Original) La persona que nos atendió fue muy amable y nos encontró los muebles adecuando

Onyina is the best, go and buy with him

Emily was warm welcoming and awesome and very patient with walking me through the process of progressive and rob

We came in twice and found the set we liked. The staff was helpful!

Great experience and amazing deals. Onyina was very helpful!

Nice people. Nice furniture

Great sales experience from Rob McAfee

Rob was great - he helped me test all the pillows I could possibly want and tailored them to my sleeping needs.

Rob and Cody took exceptional care of us. I very much appreciate everything they did to help us find the perfect furniture for our house

I extend the highest gratitude and appreciation for the exceptional customer “care” and “service” that I received with amazing team work from Alexie, Rob, Cody and Stephanie! Most sincerely, thank you for everything on behalf of our family! 😊

A great experience! Rob worked with us through our purchase of mattress and a new dining room table and chairs. Thanks for the friendly sale and the time spent. We'll be back again.

Rob and Alexis, did a beautiful job selling me a bed and mattress Iam so happy, they took good care of me

My experience with Ashley Outlet was incredible! The gentleman was knowledgeable and was willing to help us stay within our budget. I am so excited about receiving our new sofa and chair this Saturday! Thank you Ashley Outlet

Loved it.....

Dont waste your time. This place does an insane markup on their products. The Ashley store over in Taylor Square in Reynoldsburg is significantly better stocked, better staffed, and $300-500 cheaper on the same furniture. We bought a couch for 1299 from the store on Taylor that had been marked up at the Outlet on Brice to 1499 so they could provide a discount and make you feel like you got a "deal". Shady and shiesty. I do not recommend. Take 10 extra minutes of drive time and just check out what they've got over at the Taylor.

Rob was very helpful and found us a great couch with a great deal

Russel/Rob was extremely helpful and patient with me during my shopping experience. He wasn’t pressing or hovering over me desperately trying to make a sale. He was accommodating to my requests of comparing sizes and costs between multiple sectionals. My experience was smooth from the minute I walked in to my deli every date. I Would 10/10 recommend to my friends and family.

The show room is clean and neat. The customer service I received was amazing! Left with a purchase and free delivery.

Friendly and helpful with price matching

On the 25th, I visited 30 minutes before the business was closed. Two employees were very friendly Even though it's past time to go home I did my best to do the work. I want to thank to Cody and Electra.

I came in the store after 7:30 pm. I knew the store close at 8pm. Cody treated me and my wife very well. I did not have to worry for the time and made us very compatible. And later Electra supported Cody so everything went to very smoothly. They were very kind and so nice. I did not feel that they rushed us. The service was very very good. Thanks you guys, Cody and Electra.

Alexis Watkins was great. She was very helpful.

Rob was so incredibly helpful. Great experience and was super understanding with all the questions I threw his way. 10/10 recommend coming to Rob for your furniture needs.

Rob and Cody were very friendly and helpful. Prices were great as well. Overall great experience and we will be back

Very helpful with my needs. Answered all my questions. I would recommend Ashley and Russell.

Awesome experience with Rob ! He helped out a lot and worked with me on what I needed! 10/10 highly recommend!

Rob McAfee was a tremendous help at the Morris/Ashley Home Outlet! He showed us several options that would meet our needs for furnishing my daughter’s new apartment. He even suggested we open up an Ashley credit card so we could take advantage of a 0% interest financing option on our purchase. She is so excited for her new sectional and tv stand! We will definitely be back to see Rob for any furniture purchases in the future!!

This is your furniture store. My wife and I browsed most of the east side of Columbus, and tgisbis where you should go. The service and prices here for the quality of furniture is worth your time and money.

Great experience with Rob and Emily! We were hunting with a strict budget and Rob took the time to not only help us stick to the budget, but also helped us locate a matching piece at another store to ensure we had the set we wanted. Highly recommend this store and location.

Rob Mcafee helped my mom and I at the outlet on Brice road. He was the absolute best and did an amazing job!!! Definitely will be back for any other furniture needs and will ask for Rob!

Emily C gave us a remarkable customer service experience!

Cody gave a great service. He answered all our questions and we were able to a decision that was best for us.

Rob and Alexie were awesome! They stayed after close to finish our purchase and got us an awesome deal! Thanks guys.

Alexie was amazing and super helpful and very knowledgeable of the inventory! Excellent job!

Alexis and Rob were GREAT. DEFINITELY will purchase from them again.

I can't say enough good things about Nate The guy was meticulous he was very friendly he knew the product and he was very patient with us and that's what all that any customer can ever ask for thank you so much for hiring this guy The guy rocked !!!

I purchased countertop table set Staff in the store was great Went above and beyond to help answering all my Questions would definitely recommend this location

Helped me find exactly what I was looking for and kept me in my budget.

The customer service representative was very patient and knowledgeable.

Nathan was wonderful assistance when looking at couches!!

Rob and Ford were patient and kind aswell as very knowledgeable on things they were awesome

Rob was very helpful and respectful. He was very knowledgeable. He gave us space to shop. I would definitely recommend him to friends and family.

Great experience happy wife happy life

Amazing customer service. Great buying experience with manager Rob McAfee.

Very professional and knowledgeable. If you need furniture and seems confused he’s definitely the right agent. I highly recommend him. Thanks Nathan

Had such a great experience shopping at this Ashley Furniture Outlet! The finance manager, Rob was outstanding and made this process super easy! We got such a good deal on all the items we bought! We remain loyal to Ashley Furniture and recommend everyone go if you need furniture! You won’t get a better deal anywhere else!

Rob was the absolute best! Helped me and my boyfriend with the most amazing deals to furnish our first home together. So kind, helpful, and good at his job. Awesome experience.

Delightful to work with and he gave me a great deal! Couldn’t be happier with my experience.

Rob was great in assisting with finding my first couch! 100% would recommend checking out this furniture outlet.

Very good Furniture and nice People

Nice store.friendly staff

Russell gave excellent customer service both times we were in. (Once to figure out what we wanted, then 2 days later to buy.) Great selection, great sales people.

We had a very successful shopping experience with Zaniah as our salesperson. She was very patient with us and helpful. Glad we stopped in!

Nathan was very helpful. Never know what deals you might find.

Rob was very helpful when I was just shopping and looking around. Store was very well kept!

I was very pleased, they were professional, will to help us find the style furniture we were looking for, proactive at their job, and knew the job well.

We bought a couch that was huge! Cody and John worked with us on price and set up delivery that didn’t cost us a fortune. I’m highly impressed, great customer service.

Seamless experience start to finish. Found what I wanted 1st trip in. Ordered to be delivered within 3 weeks. Couch came in early. Was able to schedule and then reschedule my delivery via the website. Delivery team was on time and polite. Awesome experience

The staff was very helpful and professional. My experience at the store was excellent.

Excellent service. We love the new couch.

Cody is awesome and knowledgeable thank you..Lena& Lamar....

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Excellent Service

Tiffany was amazing and SO helpful!! Helped me find the perfect couch for my little apartment!

Tiffany is very professional and sweet. I like my purchase.

Great very professional

I appreciate my team at my local Ashley furniture store! They worked with my after being undecided for month on what I wanted. I now have an amazing purchase thanks to Jonez and his manager Cody. This was an amazing experience!

I will Give Zero star if they have those very bad I won’t recommend anyone to do warranty that department sucks very very worse choice I ever make it

Everything over priced

This store is so wonderful! I have come to this store time and time again and I will keep coming back! I knew I needed some furniture but I didn’t know what I wanted and my sales person helped me every step of the way, AND I LOVE IT! I’ll see you guys again soon! Thank so much! In the words of the Terminator….I’ll be back!

This is a nice store, with a lot of options. It is very clean and easy to maneuver around.

Ashley outlet in Reynoldsburg Ohio has the most Courteous management and sales team I have ever dealt with.

Great customer service.

While the store was clean and it was well stocked! There was no outlet prices to be found at this location! The staff where helpful and didn't hard cell you! But if you looking for a deal might want to skip this location!

Ive furnished my whole house at this store but my last visit there to pick up some items that I purchased I was told that everyone was busy even though everyone seemed to be standing around having a conversation I have rented a U-Haul I am there to pick up the $800 worth of items that I purchased only to be told that everyone is busy so I started dragging my furniture out the front door and finally someone stopped what they were doing to help but it's sad when you spend that kind of money with a store and they act like they don't want to help so this will probably be my last visit

This is the Ashley/Morris outlet store just off Brice Road. We saw a variety of furniture items - sofas, chairs, tables etc. Pillows, lamps, and other accessories were there too. The inventory is variable, just what you would find in an outlet store. Prices varied between expensive to reasonable. If you are looking for a lift chair, there is only one example, and it has a unique color cover.

Nice staff, they are polite and don't hound you. That said, the selection is "ok". Most items are likely floor models or closeouts and have already gotten a lot of use from shoppers.

Looking for the perfect sofa. Found!

Sales rep was kind and very helpful. They resolved an issue I had in a timely manner

Anthony was extremely helpful! He made my purchase easy. He was patient too! It took some time for me to make a decision on which furniture I wanted to buy.

I'm used to going to Value City this time I try something different and fell in love with Morris home furnishing I found a very beautiful sectional the people were very polite and helpful the young man that helped his name was Daymond Stoffer can't add a photo yet

Purchased three pieces of furniture on Monday. Assured me if I used their "Dolly" delivery service it would be delivered same day. Paid in full for furniture, paid in full for delivery. Was told to go home and quickly prepare for them. Went home paid to have furniture taken out, and took the front door off to assist with ease into the first-floor living room. Waited home all day, no delivery. Postponed it three times that day, still no show. Moved to the next day, no show. Moved to Wednesday, no show. I canceled them and had to pay someone $250 to go get it all for me. Ashley had no delivery people available til next week and I had already taken my furniture out. They refunded me my Dolly and would only cover $150 of what I paid for delivery. Very disappointed. I would not have bought it had I have known I wasn't able to get it.

This was my first time there. I thought I was going to have displays and stuff but it was just some of the furniture they have online that I saw in person. It felt like a warehouse. The guys who work there offered help when I arrived, but I iny came to see the quality and color of some things.

Good sales team. Knew their merchandise. I have bought two items from them.

David Tubaugh This guy greeted us the first time we came in the door. He smiled and truly tried his best to help us find what we wanted. He would even go ask questions for us. He always looked at where we could save money. After discussion with my wife, we both met again. In fact, Aleks got the sale for a king size mattress and a 3 piece living room set, on the same day. He will be calling us when these pieces come in. I would recommend him to anyone. He’s very knowledgeable and helpful. Thank you. David and Mary Tubaugh

I purchased a couch here pre-COVID. Didn't have much money and didn't expect much. The couch lasted longer than I thought. The experience with personnel was fine, they were accurate with what they told me, I paid it off in 6 months.

We just received our beautiful recliner loveseat from Ashley's. The incredible quality is amazing. Sitting and recycling is so easy and of course falling asleep is easy too. The sales people were very knowledgeable and have a high degree of personal service. The delivery was excellent and very professional. This company is very nice in today's market and I would highly recommend getting your next furniture needs from this location.

I was looking for a new Mattress. I was educated about the brand purple. I was not going to make the purchase, just wanted to test it out. I Ended up loving the bed and was given the option to finance. Normally I do not do financing but everything was explained in detail how it works and now im getting the best sleep I've had in over 10 years. I wanted to shout out Nadiie because he did an amazing job. He was very informative and positive and have me one of my best sales experiences of my life. Thank you Nadiie for helping me find the perfect bed 🙏🏽❤️‍🔥💯

I like Ashley Home Store Outlet the price is good and the service also good

We had an excellent experience cody greeted us at the door but allowed us to explore the store with out any pressure he answered our questions honestly and to the point which we both appreciate he also helped us with the delivery service details Cody was a wonderful help and sales representative

Amir was very patient and did not give up until he helped us find what we were looking for.

I was lied to about the purchase of my furniture. I was told that I would not be charged till ALL of my furniture was delivered. Surprise when a bill collector called me and said I need to make a payment or it will be a mark against my credit! Mind you, it has taken me a long time to get my credit rating up and not about to mess it up now. When I bring this to the attention of Ashley furniture, they all say (and I got names) there is nothing they can do about it and don't really care about me being a paying customer or any customer service at all!! All I ask was some communication to let me know when the rest of furniture would be delivered but waiting 3 months for a table was the last straw! My advice, stay away from Ashley furniture, there are plenty of other furniture stores around.

I visited Ashley Home Store in need of a new mattress. I was greeted promptly by salesman Nadie Byrd, who was courteous and professional, and also had good knowledge of this product. I am confident I made a good selection at a competitive price. I plan to definitely consider Ashley Outlet for any future furniture needs I might have.

Great experience! We got a great deal on a sectional and Amir Abdi was great to work with!

customer servuce and management were excellent .

Didn't have my chair

Cody was very helpful and patient. When I went in two days later to cancel my delivery and get different chairs, once again he was great. He came in on his day off to make sure that the switch was made and called me to confirm. I have worked with a different store several years ago and as a result had not been back. We saw the outlet store and I went in with one attitude and came out with a better one. I will be recommend the store and Cody and the whole staff.

Absolutely the worst experience buying furniture from them. Purchased a couch that was missing a leg, it was promised that they would bring one from their warehouse when they dropped it off. Still no leg. Also, they did not hook the couch together, which I was told they would do. I also bought an ottoman and it was dropped off and never assembled. Which I was told by my salesman, all of that would be taken care of. I have called several times to speak to someone and I keep being told that my concerns will be given to a manager and I will receive a callback, but I’ve yet to hear from anyone. I am extremely dissatisfied with the whole experience. I will never again buy furniture from them.

Great prices and did everything to work with us to get us what we wanted.

Extremely helpful staff, did everything over the phone for us. Had our order in just a few days. Huge thanks to staff and Joe especially. Thank you all for getting us a chair when other companies could not.

I would NOT recommend this place! Go elsewhere their delivery drivers are very unprofessional.I don't think the staff understands customer service. NEVER pay for White glove service because it doesn't exist there, it's just an extra charge for nothing! Please do your business elsewhere

I won’t even give one star to these people I have ordered a dining table and queen bed frame the dining table has lot of cracks and when I called those people they said that they will replace the parts and it has been two months we didn’t received the parts so I have called the customer care the lady with whom is spoke is so harsh and she is saying we don’t know when the part comes when it comes you need to call us . Customer care lady is so rude . And about queen bed frame they didn’t send the railings when I asked about the railings they said it will come in December but we ordered them in July they didn’t even send a mail that it will be delivered in July. Worst place please don’t buy from here .

I order dining table and 4 chairs I did not receive them on time They delivered after 6 weeks With 2 chairs and table factory damage I don’t recommend this store for my friends and family

Worst ever, do not shop here.

Ok

Typical big box furniture experience: hovering sales people trying to upsell you. Nothing that fit my aesthetic

This place is awful! I will say though the lady that helped us was nice, we went to buy a bed for our daughter ( twin size) and it didn't have a label on it which was fine, it happens there was only one sticker on the whole bed as well ....She types it in gives us the price we said ok we'd take it Go to pay and a man came over and said no no we aren't doing that that we had to pay for each piece individually, the headboard, footboard, and rails. Which took the price literally 5x higher than she had given us. We had already looked the bed up online and knew what the price was which is what she had told us. We will not be back. Guessing they work on commission there and it was a slow day.

Evie is the best store associate! she made sure we were taken care of while giving us our space. we were able to find a good mattress for a killer deal here. defiantly a good place to buy a mattress!

Excellent help and service!

Sign is very misleading. I came here because I saw a table at the Ashley store on E Main and thought I could get it here cheaper. Why was the table more expensive at the outlet??? I expect outlet prices at an outlet store. Waste of time. Very disappointed.

Great in store customer service. However, in stock and delivery options are lacking greatly.

After visiting several furniture stores this past weekend with no luck finding a couch and a bed that was in stock and would be available within next 10 days. See my husband and I just arrived back in Ohio from Texas last week. He fell and fractured hip. He had surgery and is now in rehab facility. We had no furniture because we sold our home 2 years ago, bought a motorhome and traveled for 2 years. We found an apartment after his fall. So I visited Ashley Home Store Reynoldsburg and a salesperson greeted me at the front door. Her name was Valerie Hayden. I told her some of my story and as she was listening, she told me how immediate stock is very limited, as I had discovered at the previous stores I had visited. Those employees really weren't interested in my business. They knew I needed it right away and they would have had to work a little to see if there were any options. And, so, it was with every store, until Valerie. She listened and searched and searched each item until she found a bed and a couch. She devoted her time in helping me and didn't give up. She was so kind and caring.By the time I left and having purchased other items, I was there over 4 hours. This review does not do her justice. Ask for Valerie next time you want real customer service and your not just a commission!

They are concerned on you being happy continued seeing if I needed any assistance

Good prices, attentive staff

The sales staff were wonderful, HOWEVER, my product is cheap junk. I will never purchase anything from Ashley again. The arms pop (it’s because made of plastic over the particle board arms”) The cushions are getting loose skin on the seating area. Every back pillow has gone flat. Day 4 of having this sofa, I (a shorter woman that isn’t obese) went to go get out of the loveseat and crack...yep it cracked. They sent a rep out to look at it for repair...he told them I did it (which I did) therefore they will NOT repair it. It’s junk. It’s cheap and I wish I would have held out and went elsewhere. Oh and all of this is written and I have had this living room set for under 3 months. Yep-ONLY 3 MONTHS. We don’t have kids in our house. It’s me, my husband and my adult son (who has an apartment in the basement) nope...no wild kids or animals. Avoid Ashley!

Made a purchase and was told delivery was $199.00. But if we opted for free delivery they would put it in first room of house and we would have to unpack. Furniture is in my garage which delivery and store now say is the first room. SUCH LAIRS. Never another purchase from Ashley. No furniture to sit on on a Saturday afternoon.

Very understanding that I am closing on a house and were flexible on payment and delivery. Made shopping easy

We went into the outlet and Evie welcomed us and explained the layout of the store. She was about to let us roam and I asked a question. She answered and was very helpful in finding options and what we needed.

Quality stuff at decent prices

On top of being mislead at the point of sale, we had to try and get attention from someone on sales team while they laughed and chatted there at the front desk. There were multiple delays with the delivery due to a mixup with the bed frame size. One of the delivery guys were being unprofessional during the delivery. I did work with two people from the sales team who were very accommodating and gave a discount for my troubles. This was a not a very good experience overall and wouldn't recommend this location.

I really don’t want to even give them one star. They don’t deserve it! Stay away from this outlet store! Horrible service and terrible products! I love Ashley furniture, it’s great furniture, but I will never buy anything from this outlet store! I bought a recliner and sat in it once and it broke. Wires pulled out of the motor and a metal arm under the chair is broken. I called to have it serviced because the chair was not like this in the store! I get no answers when calling the store or I’m told someone will be in touch and they never do. I am sure this is not the reputation Ashley furniture wants even for the outlet store! I will be posting on social media to never shop there and why!! Terrible!!

(Translated by Google) The person who attended me super friendly Good prices (Original) La persona que me atendio super amable Buenos precios

Horrible service. Purchased a recliner and sat in it for the very first time and the cords pull out of the motor. We’ve been trying to get someone to come fix it and they have said someone would be out to repair it. No one has shown up and it’s been a month!! Ridiculous!!! Never ever will recommend this store to anyone!!

Friendly staff, very clean

Very clean.Mask Policy in place. Great sales guy. My friend bought a couch. I will be back to look for a love seat for me.

I have had a horrible experience. We are supposed to get more furniture delivered but that order will be canceled and going to another store. Rude delivery and didn't get services I paid for.

do not buy the extended warranty it ain't worth it bought a new couch had it 2 days the frame bent on the recliner and they want $100 just to come out and $100/hr to fix it I'll never by another Ashley furniture product again

We waited for 2 months for a recliner that was supposed to be delivered December 8th. Didn&'t show up & no calls. I thought I was going to be able to update my first review but no, we went to the store & the manager let us pick out a new chair that was supposedly in stock. The chair arrived but it wasn&'t the one my husband picked out but we decided to live with it. 2 weeks later the recliner won&'t stay up and when I called was put on hold for 45 minutes. This is not acceptable but obviously Ashley just doesn&'t care about their customers. Will never shop there again. The worst!!!

We waited for 2 months for a recliner that was supposed to be delivered December 8th. Didn't show up & no calls. I thought I was going to be able to update my first review but no, we went to the store & the manager let us pick out a new chair that was supposedly in stock. The chair arrived but it wasn't the one my husband picked out but we decided to live with it. 2 weeks later the recliner won't stay up and when I called was put on hold for 45 minutes. This is not acceptable but obviously Ashley just doesn't care about their customers. Will never shop there again. The worst!!!

Very helpful staff, great selection and great prices.

I brought new furniture from here.

Terrible experience rude short clerks poor selection he was too busy playing games on his phone!!!

The people here are very helpful

Everyone at this outlet store was professional and still respected our privacy.

We bought a couch from here a little over a year ago. When we bought the couch the salesman (who was very nice) told us anything that went wrong with the couch would be covered if we bought the 5 year protection plan, which we did. The frame broke in July. After spending 10+ hours on the phone we were told that the frame is not covered under the warranty. We paid a technician to come out and fix it through them. Now the frame is broken in the exact same way and they will not fix it unless we have it picked up and pay $100 an hour to have it fixed. The customer service is HORRIBLE and the product is trash. Do yourself a favor and spend the extra money and go anywhere else.

Cody at Brice road was very helpful. Good quality products and accurate delivery

I was a little disappointed with our recent visit but mainly due to selections of what we were looking for were soarce. But this is an outlet store that may not always have a large selection. We did see the usual quality of what items were on hand; and we have bought a lot of furniture from Ashley Homestore over the years. They have good quality merchandise, we'll be back. On this trip, we were just getting ideas. Next time, we'll be buyers.

My wife and I went into the store to pick out a sofa. Evie helped us (she was so nice and professional), let us know what could be delivered before our deadline, let us know which sets came in the color we wanted, and let us know which sets had discounts. Great experience. Delivery came at 10am the day it was supposed to!

We bought a reclining loveseat in July and got a call changing the delivery for the 6th time to Dec 10. We went back to the store to pick another lovseat and they gave us a big 10.00 off and acted like it was a big savings! If we didn't need the loveseat so soon I would have told them to stick it. Never again 😒

I will NEVER shop at this Ashley furniture again!!!! We were supposed to have our ASSEMBLED table delivered yesterday (9/26/20). Instead they dropped off the box and said have a good day! The delivery guys refused to look at my receipt showing that I was charged for assembly too. After they left I Called the store for 15 minutes straight until someone finally answered. Talked to the manager and she was going to call me back. Waited over an hour and heard nothing. So I called back and talked with another manager and our sales person. They couldn't send anyone out to assemble until next Wednesday (4 days later), problem is I work at my table! They are refunding us the $200 for delivery/set up. Thats great and all but now we are wasting our whole day assembling 4 chairs and a table (after setting time aside yesterday for the 4 hour delivery window). Not to mention we have to figure out where to throw out the giant box. Beyond that the packaging contains the Styrofoam thats get everywhere so after we spend the day assembling we are going to to clean all that up. I've always had good experience with Ashley furniture (at other locations), but this location is a freaking joke! I typically don't write bad reviews but in my experience this bad review is 100% deserved!

Very prompt and friendly service. We received the wrong couch (we need the mirror image of it), and the store organized a swap right away and even let us keep the old couch while we're waiting for the correct one to come. Thank you Morris Furniture company!

On 7/23/2020 we purchase and paid in full for a recliner - to be delivered 8/27/2020 on 8/25/2020 we got a voicemail notice that our furniture would not be delivered until 10/29/2020 - on 8/25/2020 I called to cancel our order and get a refund - on 9/15/2020 I still do not have a refund so I again called and waited on hold for an hour to find out they did NOT cancel my order yet and a refund check has not been issued - The customer service personal was very kind but this is a horrible place to deal with if you expect to actually receive what you purchase and pay for

Absolutely fantastic! Ask for Sandy.. she sold me all the furniture for my new home❤.

Visited the Morris Outlet on Brice Road and was greeted by Sandy a salesperson. She was friendly and gave us space to browse but followed up with us when we came to a decision. Sandy was so helpful and understood what I needed in order to make a decision. When she didn’t know the answer she went to find the answer! We purchased our sofa, chair and lamps with a end table!! Thanks Sandy you deserve a gold star!

I was helped by one of the managers when I was there. She was very professional & fun! She was knowledgeable and very helpful in helping me find what I was looking for. She even got on-line to see if my items were cheaper. Im looking for more items so a return visit is on the agenda.

Pretty clear this business is faking some of these 5 star reviews. Will be reported to google. Just look how many reviews are first time reviews with no reviews since.

Nice product. Staff friendly and helpful

Good Customerservice . I will recommend that store to anyone looking for good stuff

Went in angry concerning poor communication & service. Left satisfied with their solution. Great staff.

Absolutely TERRIBLE customer service! Ordered a new bedroom set in April and it took nearly 5 months to resolve all of the issues we’ve had. Will not be a returning customer, to say the least.

Love my new chair! It’s so soft and provides lumbar support! I can’t get anything done at the house since it’s been delivered because I don’t want to get out of this most comfortable chair! The delivery guys were awesome - clean, personable, so friendly and got the job done in no time at all. They were so great, I wish I could have invited them in for refreshments.

Great prices...friendly staff

I went to Ashley Furniture Home store East looking for TV rooom furniture.Upon my entering the store, Trent greated me. He was professional and polite.I found very nice sofa, loveseat, chair and rug for a great price. The manager, David is wonderful. The only thing I don't agree with or like is the high delivery charge. I noticed after I got home later that they charged me $199.99 delivery fee.👀😳☹I will be contacting them about this because that fee is unsatisfactory to me to pay. Except for high delivery fee, I would highly recommend shopping at Ashley Furniture.

Was just browsing but felt the pricing was high for an outlet

Sarah was very helpful! We purchased some living room furniture and can't wait until it's delivered!

The most horrible business furniture I have to deal with because they forgot to give me a cord for a recliner and still after 4 months with the chair still havent received the cord. I have called 4 times and to reach someone it takes me 2 hours, I have emailed, and went to the store directly. They can't do anything about it, are you serious? im still paying for the chair like all you can do is either let me return the chair but no all you care is the money and not good customer service.

Very nice Helpful people

Morris Home Outlet now. Selection was okay but a little pricey.

Nice selection for sale . Will keep buying more of what I like.

A good place to shop for furniture. Some of the staff is a bit over excited to make the sale. Almost nothing in the store can be taken home the same day.

Great customer service

I ordered a dining room table from here, everything went great. So I decided to go back and order my daughter a bed and a bed frame....... I have had nothing but issues since the beginning of this order. I ordered on 3/2/2020 and was supposed to get delivered 3/10/2020. On 3/9/2020 I got a call saying I owed the full amount or I wouldn't be getting my order delivered. This was strange because the total for the order was supposed to be put on my synchrony credit card. Tried calling the store, nobody answered, so I drove there. Finally got this issue taken care of and not even 2 hours later someone else calls me and says that my bed won't be delivered 3/10/2020 because the bed frame isn't in yet. The lady said she didn't have a new delivery date for me, I would have to contact customer care. I finally got a hold of customer care and they told me my new deliver date was 3/19/2020. On 3/19/2020 my order was delivered to my house and the workers were putting the bed together......... Well the bed frame is missing a screw, and the wood slates to put the bed on. On top of the foot board being damaged which nobody had mentioned to me. So GREAT right? Got the bed and still cannot use it. The worker put an order in and said someone should be calling me by 5pm that day. Nobody called. So I travel to the store, once again, and explained the situation. The lady at the desk told me she would have to call customer care and give me a call.... Never happened. So I called customer care on 3/20/2020 and this lady told me she would have to contact the manufacturer for the bed to see about the screw and the slates because the bed was no longer being made and she would give me a call back by the end of the day or Monday (3/23/2020). It is now 3/25/2020 and I still have yet to get a call from anyone and still have a bed in my home that I cannot use. Would not recommend. UPDATE: it has now been 2 months and nobody has got in contact with me after calling multiple times and getting told someone would call me back. I was never told there was a screw missing when i bought the bed and come to find out the lady who did my transaction never put the wood slates on my purchase after she asked me did I want them. How the hell do I put a bed in the frame with out the slates or screw? I CANT. Will never purchase from here again.

Will definitely be buying my living room furniture from here

This was an absolutely miserable experience. I would NEVER recommend someone go to this store/chain. Upfront was easy, find something you like, and test it out. Only... they don&'t have any of their product in the store. You have to wait... 3-5 weeks to get it. The warehouse you get it from is open 2 or 3 days a week from about 2 until 7pm. We arrived at 3 to pick it up on the appointed day, we were ignored for 10 minutes. Then told we had to come back in an hour while they unloaded a truck. Came back, were ignored again while one of the sales people blatantly sat smoking and joking with someone else. They wheeled it out then walked off saying &'good luck loading it&'. Three months later, the chair is broken. And... oh. We have to pay 100 dollars for someone to come out and assess the damage. (despite it still being under warranty) This was MISERABLE. I will NEVER shop here again and will tell EVERYONE to find someplace better.

This was an absolutely miserable experience. I would NEVER recommend someone go to this store/chain. Upfront was easy, find something you like, and test it out. Only... they don't have any of their product in the store. You have to wait... 3-5 weeks to get it. The warehouse you get it from is open 2 or 3 days a week from about 2 until 7pm. We arrived at 3 to pick it up on the appointed day, we were ignored for 10 minutes. Then told we had to come back in an hour while they unloaded a truck. Came back, were ignored again while one of the sales people blatantly sat smoking and joking with someone else. They wheeled it out then walked off saying 'good luck loading it'. Three months later, the chair is broken. And... oh. We have to pay 100 dollars for someone to come out and assess the damage. (despite it still being under warranty) This was MISERABLE. I will NEVER shop here again and will tell EVERYONE to find someplace better.

A bunch of crooks! I would give them 0 stars if I could. I was supposed to have my bed delivered February 27. They pushed it back 4 times to March 14. On the 13th they called and said one piece was broken so they wouldn’t have it delivered until March 26th. Today they called and said they now won’t have it until April 14. I called to get my money back and no one at the “service department” can issue a refund, it has to come directly from the store, which is closed. They are holding my money and refusing to refund me after jerking me around for 6 weeks.

Wonderful prices and great quality products

Very happy with selection and quality. People are all very friendly. Highly recommend.

The only reason I give it a one is because I really liked my sales lady. No pressure and worked with my budget!!! BUT the deliver service was horrible and I will never return to any Ashley store. I bought the bed with a month till deliver which was fine because my daughter had a bed. Feb 27th we take her bed down and give it away. On Feb 28th it was suppose to be delivered. I got several emails and texts to confirm. Even the day of. I leave work early use my PTO and at 7:30p I call customer service....the bed was left at the warehouse is what I was told. I rescheduled for March 3rd...Scheduled PTO again. I called March 2nd to see if I could get a later deliver after waiting for a live person for 49 minutes I was told the bed wasn’t even in stock!!!! Set another delivery for March 13th. March 12th they call and say the headboard is broke!!! I have company coming to town on the 14th and they were suppose to stay at my house and sleep in the bed which is now just a mattress on the floor! I went to the store and got a refund, but I’m totally screwed now. The associates working were really sympathetic . But this experience was absolutely the worst furniture buying experience I have ever had.

The only reason I give it a one is because I really liked my sales lady. No pressure and worked with my budget!!! BUT the deliver service was horrible and I will never return to any Ashley store. I bought the bed with a month till deliver which was fine because my daughter had a bed. Feb 27th we take her bed down and give it away. On Feb 28th it was suppose to be delivered. I got several emails and texts to confirm. Even the day of. I leave work early use my PTO and at 7:30p I call customer service....the bed was left at the warehouse is what I was told. I rescheduled for March 3rd...Scheduled PTO again. I called March 2nd to see if I could get a later deliver after waiting for a live person for 49 minutes I was told the bed wasn’t even in stock!!!! Set another delivery for March 13th. March 12th they call and say the headboard is broke!!! I have company coming to town on the 14th and they were suppose to stay at my house and sleep in the bed which is now just a mattress on the floor! I went to the store and got a refund, but I’m totally screwed now. The associates working were really sympathetic . But this experience was absolutely the worst furniture buying experience I have ever had.

Staff were nice, prices were not.

Good customer service

All the tables wobbled

Have had nothing but problems with Ashley furniture. Very poor service and have been given the run around over a simple cancellation. Once this couch is paid off, I’ll be canceling my Ashley account and never shopping at Ashley furniture again. It’s not just one store, every store I’ve been to is this way. So eager for you to buy something and once they have your money they have poor service and treat you more like you’re a bother to them than anything else.

I found the buying experience was great no pressure the sale manager and my sales person worked with me to find what I wanted. And they worked with me on the price of the furniture, and they have good credit options.

Bad Customer service

Sarah Campbell is who I recommend! She is awesome!!!

Ordered a coffee table and end tables. Was supposed to be delivered on 1/20 went in to pick up and they NEVER put the order in! All the associates were confused. If we didn’t have our receipt we would’ve never gotten our order situated. Instead they try to blame it on all these other issues so now we have to wait another 2-3 weeks! Paid well over $300 for our items and they never even ordered them. Waste of my time. If I could give them negative stars I would. Don’t waste your time!

Sucks that they would expect someone to pay $150 delivery for a $250 dresser and picking up isn't even an option. No thanks.

Relaxing to walk thru the store , chat with store employee. and see all floor furniture and try it out. Nice selection.

Very helpful and patient salesperson named Sandy Young, she is great.

Didn't really have a selection and the prices weren't much different from the regular Ashley stores.

Salesperson sucked

Terrible staff. Wouldn’t honor warranty. Called about bad spot in furniture days after delivery and never got a call back. Got rid of the set 1 year after purchase after it fell apart whole store wouldn’t call me back to honor their one year warranty..... Don’t trust this store. Several of the similar pieces were on multiple other stores that have exemplary customer service and won’t mistreat you

We bought a bedroom set back on 22 July. We had told our sales rep that we would be closing on the 26th of September on our new house and would like to pick it up that date to which we were told would be no issue. My wife called a week before to confirm which we were told would be good to go. 26 September we closed on our house and decided to go pick up our bedroom set at the warehouse and were told it hadn't been delivered yet and that part of it wouldn't get in until the 18th of October. We were also told we would have to go the actual store we purchased it from to dispute the issue. I went to the store that night and was told we would receive a nightstand and chest that Friday (27 Sep) another portion on 17 October and the last night stand on the 23rd of October. 27 September came and we never received anything. I called the store the next day and was told nothing would come in until at the earliest of the 18th of October. 18 October comes and received an email stating we would get several things but to call and confirm. I called and apparently what it states in the email does not accurately reflect the inventory because we were told we would only receive the mirror and that was it and the rest wouldn't be delivered until November first. Every time I have talked to someone on the phone I have gotten different dates as to when our furniture would be delivered as it has already been almost 4 months we have waited for it. When I called the corporate office they told me there was nothing they could do for continuing to push back my delivery dates. 01 November came around and they delivered the incorrect slides to our bed and have yet to receive a phone call explaining anything to include dates we would get the correct rails. I have left voicemails and have not been able to get ahold of anyone. I would strongly recommend going to value city furniture or pretty much any other place that takes better care of the customer. Edit: It is now 25 November, 6 days after the rest of my purchase was supposed to be dropped off again before it was postponed again. Just curious if you “followed up” with your customer care team as stated in the response as I have not gotten a phone call back. I am still unable to get ahold of anyone at your customer care locations despite voicemails being left.

Disappointing adventure. Very little inventory or inspiration.

Very disappointed with selection

My new date with SAW is 21Nov. They could have just replaced my desk at this point. UPDATE 31OCT- My desk is STILL not repaired, SAW made 4 attempts to fix, each time they needed to order a part. I WILL NEVER SHOP on the same street as an ashley store. UPDATE-25SEP 1436-Ashey (Anna) rep just told me that it was my "wrong" because they were not made aware of my issue until the 23Sep, and that they could have exchanged the desk but now it is too late. I may be looking at 02Oct before a tech is available. WOW! Never SHOP WITH THEM Purchased a 399$ desk 10Sep for delivery 14Sep, when the desk arrived I noticed the right top drawer was hard to open, however it did not seem like an issue that would required me Not to take delivery. I called the store 15Sep and spoke to Evangline Brown ( my Salesperson) I let her know my issue, she advised that she would alert a tech. She called me back to say that the drawer should stick, I let her know that the other drawers are fine, this one is not. I called Wednesday and Friday left a message. I called 22Sep only to find out that nothing was ever set up. Sara advised that she would contact a tech and they would call me to set a time to come out, EBrown did say the same. I am very disappointed and will not shop or suggest this store to anyone. update 25Sep-still have not received a call from the "tech dept"

SARAH CAMPBELL was the absolute best! She gave me the "price match" as stated and made me excited about my purchase. My only sadness is that it cannot be delivered until DECEMBER!! My prayer is that it might come sooner.

Nice place great deals

Thanks sue .great price's very good furniture we got all we needed and came under budget

The experience I had here wasn't quite as bad as the amount of time it took to get my furniture. It took a month for my sectional, that was supposed to take 2 weeks and it took 2 months for my dining room table to be ready. Trying to get of hold of anyone that actually seemed to care was not even possible. The experience was horrible. Emailed the company and still nothing. I do love my furniture, that's why I bought it, but I would not recommend due to the experience I've had.

I enjoyed the pleasant customer service from Sue in the store. She took the time to give me a follow up call about my delivery to see if things met my standard That was very thoughtful and also rare these days. When I buy more items I will look for Sue again.

Overall we are happy with what we got. But there were a lot of hiccups along the way. It took them 2 months to get our furniture delivery correct. I will say Sarah Campbell was very helpful, communicative and really did her best to makeup for the mishaps. She is the main reason why Id consider dealing with Ashley furniture again. The delivery boys to do deliver the last batch of equipment were very nice as well.

We ordered a bed, mattress, box springs and nightstands which were supposed to be delivered 10/18. When the order arrived all that was on the truck for us was a mattress and box springs. The driver said that they did not have the footboard for the bed and therefore couldn't deliver the bed. No one notified us that the footboard was missing and they would not be delivering the bed. He then stated that the queen size mattress would not fit up the stairs. We were told that they would give us a split queen box spring so it would go upstairs. Customer communication was sadly lacking as no one advised us there was any problem with the order until the truck showed up.

Sue Babulski was awesome! Her customer service was through the roof but didn’t bug us constantly like a lot of sales associates. She was able to answer any question we had and was very friendly. Thank you Sue!

Wesley was very helpful. We had a great experience buying new furniture.

They never answer their phone. Tried calling them two days in a row with no answer. The first day was to check stock on an item another store near me said they had on the floor. They didn't answer so we drove out to Reynoldsburg just to be told the item had to be ordered and wouldn't come in for a month.

Very limited item selection, extremely small furniture, customer service is not all all that great either

Very nice sales lady answered my questions but wasn't pushy ,nor did she blow me off when she knew I wasn't going to purchase anything

I ordered furniture from the Ashley outlet store about a month ago.i told the salesperson the day I had to have the furniture delivered because we were moving that day and would not have any. She told me they could not do that day because they had no trucks but assured me they could have it the next day. So we had not heard any news confirming our delivery so I called the store. They told me I could not get my furniture for three weeks later bc someone went in and changed the delivery date for no reason.never heard anything from a manager and made no attempt to make the situation right even though it was their mistake.i called the corporate office and they were very rude and offered no solution.this is not how you run a business and I would leave negative stars if I could.i would suggest getting furniture anywhere but ashley

No salesperson asked to help me

The prices are good and the salesgirl was excellent!

I will go there before looking at other furniture stores. Friendly and knowledgeable staff. Great quality and prices.

Nice Representatives working at the Ashley and Maurice Outlet center easy to talk to explanations are given in language any mattress fire can understand and we'll be making our next mattress purchase there

Customer Service needs improved and furniture quality is not what I expected. They do not post low rated reviews on their website, this leads people to buy furniture that appears to be "highly rated", but the issue is that you don't see the bad reviews, so their reviews are misleading. I posted a review that was critical, but not inflammatory, and they did not post it on their website, so I have proof. Also, I would not recommend their furniture protection plan. I bought 2 chairs and a couch from this store. So far, the couch is excellent, The 2 reclincers are another story. I bought them because the rating was 4. 8 out of 5. I got them delivered, and have had issues with both recliners (squeaking, poor padding, etc. ) They will NOT let you exchange furniture to make it right, they keep sending repair people to our home. The next step is that they want to bring the chair that squeaks back into their store for more repairs. I am NOT a fan of having my personal furniture loaded back on trucks and handled by strangers, mostly for sanitary reasons. I will not be buying any more furniture from any Ashley Home Store.

The young lady Helped me was very friendly

It was a nice to have a very helpful young lady

The customer service at this location was pretty good- it was the later I am writing about- make sure you check your furniture before the delivery men leave- May be bed bugs hiding in the dark spots. I have only had my furniture for two weeks - I started getting bit - so I called my rental office so my apartment to be sprayed for spiders- exterminators came out - the following week of getting my furniture- I thought nothing else about - still getting bit- received a phone call found out it wasn&'t spiders it is bedbugs specifically in the couch - no where else in my home. Called customer service - explained everything - I got a cold shoulder - my situation was disregarded and I did not get in resolution to my new situation- I was told that it did not come from them - basically saying it came from my home- I said I want them to come and pick up the furniture and credit my account. I dont want anymore furniture from this company. They are condescending and take no action in supporting there clients. So please check your products from Ashley Furniture

We always went to lazy boys for our furniture but they did us wrong on a chair so I went Ashley's and had a very good experience.

Friendly staff

While i love my furniture, i am completely dissatisfied with some of the service i have received. Upon my initial call to schedule delivery, i was informed that they would not be able to deliver the chair i purchase until the following week. Because i work Monday through Friday (and because i was involved in a car accident through no fault of my own) i chose to have all of the furniture delivered on July 19, which was 2 weeks after i purchased it. So i took a vacation day off from work. When my furniture arrived on Friday July 19, i discovered that they brought a twin sized bed frame with the FULL sized mattress and box springs. i purchased a FULL SIZED BED FRAME. So the delivery guy took the frame back, and removed my bed. I called Customer Service, and was initially advised they would not be able to bring the correct frame until Saturday July 27, since i had told them i work Monday through Friday. I advised that was not accepable, that i would have to sleep on my mattress on the floor for a week! After about 3 hours they called back and advised the frame would be delivered on Sunday July 21. But when i returned their call on Saturday July 20 to sched delivery time for the following day, i was told that the rep had not put the frame on the truck, and it now cannot be delivered until July 24, and they will refund my delivery fee. All well and good except that i am sleeping on my mattress ON THE FLOOR!! This has been a HUGE hassle, and i will NEVER shop at Ashley again!!!!! Footnote: The Customer Care reps i have spoken with have all been courteous and kind, and sympathetic to my plight. But that doesn't change the fact that i am STILL sleeping on my mattress ON THE FLOOR! Yesterday, i was told that a manager would be contacting me later in the evening. But that NEVER HAPPENED!!!!! So when u purchase furniture from Ashley, be prepared to have to deal with the delivery hassles!!!!

Ordered a couch and chair they said they had in stock. Went to pick it up a week later and it wasn't there and I was informed it wasn't in stock nor did they let us know at any time prior to our pickup. Waste of time and money

Nice stuff. Lots of salespeople.

Awesome deals, easy financing!

Quality products with great customer service

I never post reviews, but because I/we have been extremely unhappy from the beginning I thought It needed attention. We purchased a living room set the last weekend in March, sales lady was nice and we set for delivery the following Thursday since we were off on spring break. They brought in the couch and as I looked it over there were a few things not done including the side arm where I could still see wood. I had them take it back and I kept other pieces. I called the sales lady to confirm to have them take it back to set up for another delivery. Set up for following Thursday, but now my husband had to take off work to be home. The never called to give a window, didn't call his cell, but left a message on the home phone to say the couch was damaged in transit and wont be delivering!!! We were like what?? Again I called the store, no one called us and when I called to ask about what happened, the sales lady apologized, but said "they set you up for Sunday delivery. " I said "they didn't even mention that let alone ask us. Sundays/weekends are busy with kids, but ok. " This is our 3rd couch. . . . . once again no prior call and were 1/2 hour late from delivery window, no concern for our schedule. I looked out my front door to see them unwrapping the couch out on the street and I asked "why they were doing that since the other guys waited until inside the house?" He said "that is how we do things" but I said "a lot can happen from the street to my front porch. " They bring the couch in and as I thought their hands were dirty and left a mark on my light couch and when I questioned them , they said " that's not from us". . . I saw them :( There were still three areas on the fabric to me that would not completely finished, but they said they would send in pictures to have a tech come fix them, but they did not send in, thankfully I also took pictures and called the store left two voicemails and emailed the sale lady and NO response. Days later I receive an email from their customer service dept. and starts of by saying " per out previous conversation, I will need pictures and info to assess the issues in order to see what we can do. I responded " I have had zero conversations with anyone, so not sure what you are referring to ?" I emailed her pictures and stated all the issues and stresses how deeply unsatisfied I was and I would let everyone know this. Sorry this is long, but when there are many issues involved. . . they send out a tech, I was not home, but left notes on the couch that needed fixed, my husband was there and the guy left. The dirty, oil mark is not 100% gone, better but not perfect and the fixed seems are whatever. We as consumers work hard and pay a lot of money for things so yes I have a high expectation, but I was desperate to keep it because graduation in in a month. VERY UNHAPPY AND WILL NEVER PURCHASE FORM ASHELEY AGAIN. I have yet to hear from our sale lady (she got what she wanted) or a store manager

Okay experience. They were getting rid of their stock so there wasnt a huge selection. Also the sales associate was a little pushy but I imagine they're being pressured to get rid of everything quickly.

Service was good but i didnt buy anything. Seemed to be not the quality i expected for the price.

It's ok I think the price are a little high

This location is the epitome of trash. They lack basic customer service and etiquette. We went in to purchase a bedroom set and mattress. The transaction was smooth as can be. The issue we had was the mattress was too soft and it made you sink in like it was quick sand. We went back and spoke to the management about returning it back and we were give the ran around. I was told to sleep on the mattress for 30 days to see whether or not I would like it. I thought this is a joke, I am telling you right now that I can’t and won’t sleep on it any more and they are telling me to wait 30 days. It’s like saying here wear these shoes for 30 days, so what if it’s too tight, but after 30 days you might like them. Ridiculous, ideology. They started saying it’s a sanitary issue to bring back a mattress that was slept in and all sort of non sense to say the least. Rubbish, if you ask me. I wasn’t bringing back a used tampon, I was bringing back a mattress that I slept in for 1 bloody day , that had a mattress pad on top of it. Mind you when we were purchasing the mattress the deal was to also buy the mattress pad and that would guarantee the mattress can and will be return. Long story short, Sarah Campbell, Is a bold face pathological liar, she has zero credibility and completely lied to our faces. Said one thing and then switched up and said the total opposite. She is so arrogant and despicable. To anyone that attempts to purchase anything from this store and she is the one helping you. Just leave, I have warned you. She will lie through her teeth to make a sell. She is a snake. Read the fine print, because they will say one thing and then say the total opposite. And finally when we asked for a store manager some guy named Adam shows up. He is the scum of the earth, he was also rude and so condescending. He was dismissive and arrogant. Ashley furniture/ Morris Homes needs to either stop hiring people that have zero customer service or train their employees better. Stay as far away from this store. You have been warned. You can just go to the store at 2339 Taylor Park Dr, Reynoldsburg, OH 43068 . They actually know how to welcome customers and treat customers with respect. They were the ones we went to resolve the mess that Sarah created by lying. May be Sarah and Adam should take a lesson out of the staff from the Taylor store because they are exceptional, courteous. Edit: Just to reiterate: Sarah Campbell is also a thief. We bought a counter height kitchen island. That was just delivered but with no bar stools. Which we paid for and she charged us for. I fail to comprehend how someone so reckless is working for a company like Ashley/ Morris homes. I have spoke to the store regarding this issue and was told to give them 5-10 mins to figure out why I was charged for a prodcut that I don’t even have. It’s been hours since I had that conversation. No one from the store has reached out to notify me of their findings. At this point, I am regretting ever stepping foot in that store. It has been a nightmare ever since making my purchases from that God forsaken store. It’s basic customer service and basic principle. Which clearly , Sarah Campbell has none. How hard is that.

Terrible customer service never received call when my order wasn't going to be shipped so I waited all day and the bed frame I ordered will never come because the piece that was missing isn't available anywhere. And now it will take over a week to get my money back because they didn't have anything I could pricw match at all. Will never shop here again ... Ever

The salespeople and delivery team were all very responsive and professional.

Excellent customer service

The only way they can improve is to make sure the deliver the right furniture. I'm still waiting on my memory foam for my coach which was purchase a year and a half ago.

The sales people were polite and there were no pressure tactics. The delivery team were polite and professional and respectful in every way including removing all packing material and testing all the motor controls on our sofa.

Vanessa was great

Very helpful staff. Friendly environment for buying furniture.

Excellent experience! Salesman/woman are outstanding, very helpful and very knowledgeable. They don't force themselves on you like most places. Only time will tell if the furniture is quality or not.

conversion to an outlet store was the exception as to why the place was a mess. The salesperson was very uninformed on product knowledge. When the salesperson was asked "what makes this mattress $$$ more than this matress?" the upsell response I got was "Well, just look at it" GOODBYE

They are having an everything must go sale! Hurry in for GREAT DEALS!

Staff is super friendly