Ashley Outlet Reynoldsburg, OH

Excellent service and very kind. Terry Brooks took great care through the whole process.

The cushions are so sunk in,I was advised to fluff them,but how do you fluff the back. The service tech came out and agreed that they were flat but was told it was normal wear!!! Late delivery and no one ever sits on the couches for periods of time still to get up from a sunken in butt mark. Cheaply made if that’s considered normal wear. Trying to get in contact with an actual person is impossible. I’m so disappointed with the quality and the way I’ve been ignored. My only and last purchase.

Not much product in stock and the prices here are identical to the actual ashley store when you are in store check the item online before you purchase as that same item is new at the actual ashley store so there is no saving money at this location. We left and got brand new furniture elsewhere

Both Amanda and Eric did a fantastic job. They were patient, kind, and the most importantly, answered all our questions with honesty. Truly enjoy this experience. Thank you Amanda and Derek. You guys rock!💜💜💜💜💜

Autumn was very helpful and patient while I tried almost every couch in the store!

(Translated by Google) Very bad service (Original) Muy mal servicio

Professional and on time delivery men.

Wonderful

Thank you Autumn!

Great service and affordable. Amanda and Onyina were phenomenal

Autumn was a great sales associate

I had the best experience here. Eric was amazing and helped me get the perfect couch, for a discounted price that I could afford. I have recommended this store to everyone I know who also just moved to Columbus and is looking for high quality, affordable furniture.

Autumn was the BEST! Above and beyond in outstanding, empathetic, knowledgeable and very patient customer service as I decided on what to get! Im so excited! Thank you for being you Autumn!

We are very happy with our purchases. Our salesperson Autumn was great. We will do business with them again.

Autumn was patient and she is lovely thank you Autumn

Autumn was wonderful, very pleasant, professional.

Went in today to order a piece for my sectional and everything went great. Eric helped me get exactly what I need in no time. I would highly recommend this location for their exceptional service!

Sales person did an excellent job.

Our sales person Autumn was very kind, helpful and informative!!! On the other hand, I tried to call the week before to make adjustments to our delivery like having our old mattress removed. Eric, one of the managers kept me on hold for 25 minutes and never came back. I called back the next day & he told me he would call me back and never did so I called again, then said he could adjust my delivery preferences, but he couldn’t. Even had me make a trip into the store to get it done …It was a little frustrating. He was friendly, but not helpful or truthful. Delivery people were awesome!!!

Nice variety to shop and select. The store was neat and clean. Sales associate , Autumn S. Was extremely helpful and informative! Patient with us and great to work with.

Thank you Autumn!!! You were awesome!!!

Autumn was very friendly and super helpful! She went the extra mile to assist us.

Autumn was awesome to deal with….made things very easy and swift!!

Autumn was great and very helpful!

I had a really good experience inside the store. Customer service representatives were pleasant. I was offered water and they took the time to address my concerns without trying to push any sales. I felt as though I was in control of my shopping. I am looking forward to the use of my new purchases.

Autumn Snodgrass was super helpful! :)

Autumn was very polite and attentive! Amazing experience all around!

Great experience. Autumn stayed late to help us. She was very knowledgeable and patient as we browsed for the right fit.

Amanda and Bill were both fantastic. Highly recommend this staff & store!

Nice people and good prices

Autumn was wonderful - she helped us pick out a chaise sleeper sofa that was tall enough to fit my tall spouse! She was attentive, thoughtful, and low pressure in her sales approach, which we appreciated. Definitely give her (and her manager, Bill) a visit!

I'll be back.

Love Sarah!!!! She was so patience with me. Made recommendations that made sense. Thanks Sarah.

Autumn was very friendly and a great customer service representative. I was her first sell and it was great.

Andrew and his boss were exceptionally helpful! Not pushy at all like other furniture stores. They let us browse at leisure and were spot on answering any questions we had. This team is the perfect example of awesome customer service. We will definitely shop here again.

From start of the transaction to the delivery of the product it was handled with ease. They kept me informed every step of the way. I am one very satisfied customer!! Thank you Ashley furniture!

Awesome deals here. Adam helped me with a sofa yesterday. I came back to purchase it today, along with a second sofa that Amanda helped me with. Bill was also helpful with answering a few questions that I had. Thanks everyone!

We had a great shopping experience at Ashley and Adam was very helpful. We feel that we got a good deal on our furniture and delivery was great as well. We will shop at the Ashley outlet again when we need more furniture. Thanks!!

Great personable service from Bill and Adam. Will be back for more furniture.

Andrew and Bill were extremely helpful! Thank you!

Delivery was very good they were very polite and new what they were doing i just whish i could have got every thing at one time still waiting to get the all of it

Bill was helpful. Thank you so much

Great experience at Ashley home outlet! Worked with Bill and Noah, got a fantastic real and easy simple process to get in and out quick

We bought a kitchen table and purchased the warranty that was available. The table became stained and we called to utilize the warranty. We were granted a new table minus some costs, paid those costs, and awaited delivery. The table, and a bench we then also purchased, arrived at the warehouse to be scheduled for delivery. However, no delivery has yet to be scheduled as accounting has yet to credit our account the amount our warranty covers. The amount is only for the table, not the bench, so nothing should be delaying the delivery of the bench. We have been in repeated contact with the store manager who processed the initial transaction, who states that accounting fails to return his calls as he fails to return our calls. We made an in person appearance to the store after weeks of this, only to be put on a phone with accounting who stated he had never seen paperwork similar to what had been sent to us by the company explaining how to use the warranty, what the warranty had covered, the arrival of the furniture, etc., or otherwise stayed silent on the phone and referred us back to the store manager. I can not think of a more complete example of incompetence and absolute lack of customer service by accounting. This has been exceptionally frustrating as we accommodated our schedule for the predicted delivery and none of this came about until after the estimated date has passed. The paperwork which had codes establishing the warranty, the compensation, , etc. has an expiration date that has also come and gone, and we are concerned at how poorly everything has been handled so far, this will be an excuse for everybody to now pass on taking any effective action and leave us in the lurch on money we paid for the first warranty, the warranty on the second table, and the separate purchase of the bench. It appears as if nobody has been interested in doing the job right the first time, who will care to make it right by us now?

Awesome customer service from store Manager Bill. Very professional and he provided my husband and I great customer service and sales rep Fordjou service was good. Definitely will return.

Andrew and Bill were very helpful with the purchase of our new dining room table! Thanks for making an easy, smooth shopping experience!

Customer service from Bambi and Onyina was amazing! We were very pleased when we left!

My husband and I went on the dreadful furniture shopping trip. We had the best experience with Sarah she was so helpful from the floor experience to applying for Ashley credit. Sarah got us taken care of first furniture store stop. All the staff at the Ashley Outlet location on Brice Rd were awesome very kind and friendly!!!

Bambi helped me with everything I needed very friendly

I financed a couch and a love seat through Chris at Ashley Furniture. When the two pieces arrived it was immediately apparent that the 2 pieces were too big for the living room space. I called Ashley Furniture's customer care team who provided a new sales order number so I could exchange the love seat for a chair. I have spoke to Sage, Chris, and Nick after 4 or 5 different phone calls and this issue is still not resolved. I've been provide two different order numbers and was instructed to wait for a scheduling call for pickup and delivery. The call never came. Ashley Furniture was great about making the sale, but they have been horrible in their customer service pertaining to this issue. I'm extremely disapointed.

Hey Bill and Andrew did great job very helpful!

Sarah did did a great job helping us!

Adam and Bill took great of us. Thank you so much

I'm looking for a new bed and I think I found it

Adam was very helpful when I stopped in to purchase a coffee table set and island stools. Explained the pickup and shipping timelines to help aid my decisions based on need. Highly recommend!

Leanne and Sarah thank you so much we found our couches and chair!! You guys are amazing coming back to get the mattress.

Sarah and LeAnn were amazing!

Ordered a recliner and delivery would not take out of box and bring in house. We refused. And their customer service hung up on us.

Great shopping experience! Everything arrived and set up splendidly.

Bambi and Bill were extremely helpful and very patient.

Noah was very helpful and professional

Bill and Leanne were great to work with! They got us taken care of quickly and at a great price!

Bill was super helpful and knowledgeable and got us all squared away on the perfect patio furniture for our space :)

Adam and the team at the outlet was awesome!!

Fordgour and Bill were great! The selection and very good prices. Definitely recommend!

LeAnne Dotson did an outstanding job taking care of us at Ashley! Very respectful and proffessional!

My husband and I stopped here to check out mattresses. We ended up out casing a mattress and box spring set, a mattresses protector, pillows and a leather reclining sofa. We were helped by Sarah and the store manager (I can’t remember his name). But both were extremely helpful and seemed to be knowledgeable of the products. Overall it was a good experience and I’m looking forward to enjoying my new mattress and sofa.

We had a very good experience ! Kailynn and Bill were very helpful in helping us pick out what we were looking for. No pushy salespeople just helpful! Thank you for the great service !

Chris was warm and professional. He was very accommodating. My family and I really appreciated his service. Chris you rock!!!

Great selection and fast delivery!

All the time the cashier was busy talking to other cashier in front of the customers ???

Stephanie is absolutely fabulous! She took great care of us!

Hi I’m giving Stephanie a good review because she was pleasant and encoring and very helpful thanks Stephanie for your service today

Noah was very helpful and kind!

Andrew & Bill was AMAZING!! Helped my husband and I out A LOT!! Thank you so much!!

Great prices, nice furniture

Onyina did a great job selling us our new couch. He hooked us up. Ask for him next time you’re looking to buy furniture.

Sarah was awesome. She worked with us to get a great deal!

Customer service was awesome. Leanne was just awesome and really appreciated working with Bill A

LeAnne and Bill where very accommodating with our needs and questions. Very patient and didn't make us feel like we were being stalked while browsing the store. A very relaxed and unrushed experience while still maintaining their professionalism.

LeAnne and Bill were great help to us in finding the couch that would fit our living room!! Thank you!!

Sarah was a very very healthy young and she did a great job. I wanna keep her thank you. Bill was very helpful and did a great job for me and my wife. Thank you Ashley furniture.

What an easy shopping experience! Chris was super helpful and knowledgeable. We had a great time searching for our furniture!

Friendly staff, really nice furniture

The Ashley outlet store on Brice Road in Columbus is running a scam. I was told if I purchased a certain amount I would be entitled to a discount. Upon review, Ashley charged me for the discount in the gross sales before discounting it in the sub total. Meaning I received absolutely no discount. I highly recommend nobody shop at this Ashley outlet store. Ashley‘s corporate office did absolutely nothing to rectify this scam. Be warned!

Such a sweetheart! Very kind and understanding!

Many purchases here....

Bambi did an exceptionally good job. Great customer service, wonderful personality and very knowledgeable about every product that I asked about. Thank you Bambi for the awesome service.

Noah was great, he didnt save any effort to answer all our questions loved working with him ended up getting a sofa set m. Thanks Noah.

Kailynn was extremely helpful and friendly. I was on a search for a powered recliner and she found exactly what I was looking for.

Chris at the Outlet Store on Brice Rd location is AMAZING! We were not easy to work with…as we exhausted all options before we settled on our first choice. He was patient, knowledgeable, and FUN to work with! Store management there is the best as well! A huge Thank You to the entire crew.

Thank you guys for your help Andrew and Onyina great customer service

The store looked clutered and dirty.

Prices are okay. Still seems high considering it's supposed to be an outlet. There are no warranty on anything they sell there. The salesman told me two different names, which was just strange.

Love him! Very helpful. Very informative.. I will definitely return

Russell is the best...deal maker.....5star absolutely

Russell was amazing! Came in looking for our next couch. Found the perfect one 'sold'...he got us that couch and a side chair. Thx so much!!

Russell helped me with the purchase of a new mattress. He got me in and out quickly which I appreciate!

Awesome experience! Russ did a great job assisting us with Furnishing our living room. He made sure we found the best deals whether it was in the store or online.

Love this store, great furniture great sales, Fordjour is great ask for him!

We went to this Ashley store back in April 2023 in order to find furniture to furnish three 3100 sq.ft. condos for short-term rentals. Rob AKA Russell, was the first to offer his assistance to me (Christie-I'm signed into Google under my husband) and my friend Sheri who were handling this huge endeavor. Sheri had already had several items she found online to be ordered and we also needed several additional items from within the store. Rob was not pushy at all. He was genuine, friendly, fun and professional as we browsed and then sat down to have him pull together all our needs and make sure we got the best pricing. Rob pulled in his manager Cody in for assistance with some of the process. Cody was also extremely patient, professional, kind, and fun. We spent hours here and found everything we needed either in the store or online with their assistance. They really gave us the best pricing as well (and we did several comparisons to similar items online while in the store to make sure we were getting the best pricing possible). As we awaited all the furniture to be delivered over weeks, they communicated very well. We had a couple small issues as items were delivered, one table was damaged and we had a couple chairs that didn't fit in the space as expected. The team offered a replacement or repair to the table. I opted for the repair and they had a repair person out to fix the table to our satisfaction within a couple days. In the instance with the chairs not fitting in the space, they had the delivery team pick them up with no problem, and we ordered two different chairs that fit the space perfectly once they arrived. From beginning to end, Rob and Cody were absolutely awesome. I cannot thank them enough for everything they did to assist us with this entire process. Thank you so much to Rob and Cody for making such a grandiose task fun, easy and as efficient as possible (since we had deadlines to get the furniture in place)! PS----Not all the furniture in the pics is from Ashley but the dining tables, darker dining chairs, kitchen island chairs, bar chairs, couches, end tables, and sitting area chairs are just some of the items we purchased from Ashley and are shown in the pics attached. THANK YOU AGAIN ROB AND CODY! Sincerely, Christie & Sheri from Cleveland

Their customer service shines through. They greet you at the door, aren’t pushy or salesy and every staff member wants to ensure that you have the best experience ever. They have a good selection of furniture in store and reasonable prices. Now granted, the first attempted delivery experience was a nightmare, but when I visited the store, Cody and Russell were already all over it. They got the situation resolved quickly, my furniture delivered in 2 days by JBL Delivering LLC and now I’m sitting pretty on our new power reclining sofa and loveseat! Update: A month or so later, we even returned to this location and worked with Stephanie again and bought another loveseat to complete the room/look. We are so glad we upgraded with this furniture from Ashley Outlet.

Purchased a powered loveseat 2 weeks ago and it worked perfectly in the store. Was delivered less than a week later. After it was plugged in, it didn't work. Upon inspection I found a frayed and broken wire and my wife immediately called the store. We were told they'd have customer service contact us to set up a repair time however, C.S. told us they've never been contacted about the problem. We've been getting the Runaround from the salesman and this location ever since. Will not recommend or shop Ashley again. Ever.

Fordjour provider me with exceptional service, please ask for him. He most definitely has your best interest at heart for the interior of your home.

This goes to Onyina for helping us find the best sofa. He is such a nice cooperative man and I recommend him to anyone looking to buy furniture here. After all, this is home.

Met me at the door. Was polite and ask what he could help us with. We found what we wanted. The delivery polite and helpful with the delivery. Will shop there again. And tell my friends to shop there for there needs.

I was quoted a price one day (50-60 percent off the ticket price) and when I went back to buy it the next day with a larger vehicle they would only give me 30 percent off. False advertising and they were very rude. Do not trust them! Then they said to call Jocelyn to help make things right. I left two msgs and she has not returned them. You can't reach a human to talk to. Frustrated!

Russel was a great help! We got a new couch for our family:)

Very accommodating and pleasant to work with

Very good

Chris was super nice and helped us get the chest of drawers and dresser we needed. They also did a price match for one of the items! Saves $50!! Love this place!

Very good customer service from Mr. Onyina Fordjour!

Lala was amazing. Very helpful.

Russell McAfee went above and beyond and assisted me with my invoice! Excellent service.

This place is a joke.

Russell was our sales man. He was Great …. Very helpful and informative. Was not pushy , very friendly and kind. Was nice to work with someone like him Happy Holidays 🎄

Just bought a sectional and had an amazing experience with Stephanie. She helped us find exactly what we were looking for that was still met our budget. 11/10 She will help you find what you need.

Lala was patient with us. We loved her professionalism.

LAlA

Had a great experience with service rep, Lala Faison. She helped us find the perfect piece for our home and was very knowledgeable and helpful! 10/10!!

Sarah was very patient and helpful. Thx with helping furnishing home.

Went shopping for living room furniture and had a great experience with Russell. We got a really great deal I would highly recommend this place and working with him.

Layla was wonderful. She was patient and not high pressure at all.

Lala is one of the best customer service representatives I have encountered in a long time, she is kind and very in tune with your needs, check out Ashley outlet furniture store.❤️❤️❤️

Fordjour was extremely helpful with our selection and purchase of furniture for our home. He was very friendly and courteous throughout the entire process!

Haven't been there in years, maybe I'll try again but I've found other places that carry better quality furniture that costs pretty much the same. Sometimes going to look for home decor is worth it but that's about it.

The whole team is amazing!

Great experience with La La and Alexis!!

We came in looking for a new livingroom set and Lala made our experience so easy. She was so helpful and wiling to help us with no hesitation! We will be back to see her if we need anything else in the future! Thanks Lala!

I would like to send a special thanks to Stephanie and Rob for taking time to help me find the perfect furniture for my new home..

Chris Jones was amazing! We'll have our New Furniture sooner than expected and we couldn't be happier ☺️

Great customer service! Very helpful. Answer all my questions. Thank you

Went in today Lala was very helpful..

Great shopping experience. La La was very helpful and professional. Thank you 😊

Great deals to be had at the Morris Outlet in Reynoldsburg and really helpful staff.

Lala was very friendly, professional , knowledgeable, helpful and very very patient. Kudos Ashley for hiring Lala

Lala was awesome and a ton of help. Great experience

I was in your store today and a young lady named Emily help me and she was excellent she would way above the Call of Duty and finding this chair for me I give this store an excellent review and this young lady I think she deserves a raise

I just want to start by saying this… we stopped in to look around and was greeted immediately by Sarah. She asked if she could help with anything and we said yes we are looking for two items to add to our new home and quickly we were shown exactly what we wanted. She now takes us to her boss Rob (The man) he did what he does best an now has two new clients to add to his list. He was extremely informative on every question we asked and filled in the blanks with answers to questions we didn’t think of!!!! GO ROB AND SARAH!!!

Rob and Sara was awesome. Sara greeted us as soon as we walked in. She was very helpful. Rob is the man. He answered and our questions and more.

Rob Mcafee got me all the way together! The customer service was fantastic came to buy a bed for my dad! He did us so good! Great prices I’m extremely satisfied thanks Rob!

Very friendly, helpful and not pushy at all! Allowed me to browse and take pics, answered all my questions and most importantly worked with me on my delivery date!

Ashley was very professional, kind and thoughtful. Great service

Had a great experience really took care of us and good to their word..

Great service

Fordjour and rob were great !

Never again , I wouldn’t want anything from this store even though it was for free Last month I purchased 2 set of beds and dressers for my kids had the princess bed delivered as you can see , the bed was damaged. I was not home at the time the bed was delivered so I took pictures and I went to to the store and show it to Fatima , she told me she’s the store manager she’ll take care of it . It’s been 3 weeks and I went back to the store and they couldn’t find the bed she supposedly reordered for me . 4300 dollars I spent for my purchases and still nothing I’m still waiting on the bed they supposed to replace , along with the dresser , wanted to get the night stand they can’t get the barcode🤣🤣and I also waiting on my other bed and a dresser If I go to the store and thi have not change I’ll cancel the prefer

Lots of sales, beautiful pieces, and just loved the sales person Mr. Jones. I have not decided yet, but I will be back

Rob and Cody were great! Rob went above and beyond for me and my family!

(Translated by Google) Excellent service we received from Stephanie, she was kind and patient with us from the beginning to the end of the purchase, we got answers to our questions, more than grateful to her and the store team. 1000% recommended. (Original) Excelente atención la que recibimos de Stephanie, fue amable y paciente con nosotros desde el inicio al fin de la compra, obtuvimos respuestas a nuestras preguntas, más que agradecidos con ella y con el equipo de la tienda.1000% recomendada.

Alexis was very thoughtful and professional. My experience was excellent

Waiting for days on delivering of one measly bed I've stock in my house waiting for the supposed delivery for a day and a half Today they send a txt saying that they would deliver at 9 am Then they sent another txt saying they would come at 10am then at 11 am I'm still waiting at 3:39 p

Alexie was the best help when I purchased my sectional. I will return to her for all future visits.

Russell and Chris were extremely helpful in helping us find what we needed for a great price!

Rob McAfee was very pleasant, polite and very informative! Lord willing I'll come back for 6 chairs!

Alexie was amazing! She helped us get our furniture with no hassles!!

(Translated by Google) The person who helped us was very friendly and found us the right furniture. (Original) La persona que nos atendió fue muy amable y nos encontró los muebles adecuando

Onyina is the best, go and buy with him

Emily was warm welcoming and awesome and very patient with walking me through the process of progressive and rob

We came in twice and found the set we liked. The staff was helpful!

Great experience and amazing deals. Onyina was very helpful!

Nice people. Nice furniture

Great sales experience from Rob McAfee

Rob was great - he helped me test all the pillows I could possibly want and tailored them to my sleeping needs.

Rob and Cody took exceptional care of us. I very much appreciate everything they did to help us find the perfect furniture for our house

I extend the highest gratitude and appreciation for the exceptional customer “care” and “service” that I received with amazing team work from Alexie, Rob, Cody and Stephanie! Most sincerely, thank you for everything on behalf of our family! 😊

A great experience! Rob worked with us through our purchase of mattress and a new dining room table and chairs. Thanks for the friendly sale and the time spent. We'll be back again.

Rob and Alexis, did a beautiful job selling me a bed and mattress Iam so happy, they took good care of me

My experience with Ashley Outlet was incredible! The gentleman was knowledgeable and was willing to help us stay within our budget. I am so excited about receiving our new sofa and chair this Saturday! Thank you Ashley Outlet

Loved it.....

Bought Bedroom furniture,good deals,marked down items nice

Dont waste your time. This place does an insane markup on their products. The Ashley store over in Taylor Square in Reynoldsburg is significantly better stocked, better staffed, and $300-500 cheaper on the same furniture. We bought a couch for 1299 from the store on Taylor that had been marked up at the Outlet on Brice to 1499 so they could provide a discount and make you feel like you got a "deal". Shady and shiesty. I do not recommend. Take 10 extra minutes of drive time and just check out what they've got over at the Taylor.

Rob was very helpful and found us a great couch with a great deal

Russel/Rob was extremely helpful and patient with me during my shopping experience. He wasn’t pressing or hovering over me desperately trying to make a sale. He was accommodating to my requests of comparing sizes and costs between multiple sectionals. My experience was smooth from the minute I walked in to my deli every date. I Would 10/10 recommend to my friends and family.

The show room is clean and neat. The customer service I received was amazing! Left with a purchase and free delivery.

Friendly and helpful with price matching

On the 25th, I visited 30 minutes before the business was closed. Two employees were very friendly Even though it's past time to go home I did my best to do the work. I want to thank to Cody and Electra.

I came in the store after 7:30 pm. I knew the store close at 8pm. Cody treated me and my wife very well. I did not have to worry for the time and made us very compatible. And later Electra supported Cody so everything went to very smoothly. They were very kind and so nice. I did not feel that they rushed us. The service was very very good. Thanks you guys, Cody and Electra.

Alexis Watkins was great. She was very helpful.

Rob was so incredibly helpful. Great experience and was super understanding with all the questions I threw his way. 10/10 recommend coming to Rob for your furniture needs.

Rob and Cody were very friendly and helpful. Prices were great as well. Overall great experience and we will be back

Very helpful with my needs. Answered all my questions. I would recommend Ashley and Russell.

Awesome experience with Rob ! He helped out a lot and worked with me on what I needed! 10/10 highly recommend!

Rob McAfee was a tremendous help at the Morris/Ashley Home Outlet! He showed us several options that would meet our needs for furnishing my daughter’s new apartment. He even suggested we open up an Ashley credit card so we could take advantage of a 0% interest financing option on our purchase. She is so excited for her new sectional and tv stand! We will definitely be back to see Rob for any furniture purchases in the future!!

This is your furniture store. My wife and I browsed most of the east side of Columbus, and tgisbis where you should go. The service and prices here for the quality of furniture is worth your time and money.

Great experience with Rob and Emily! We were hunting with a strict budget and Rob took the time to not only help us stick to the budget, but also helped us locate a matching piece at another store to ensure we had the set we wanted. Highly recommend this store and location.

Rob Mcafee helped my mom and I at the outlet on Brice road. He was the absolute best and did an amazing job!!! Definitely will be back for any other furniture needs and will ask for Rob!

Emily C gave us a remarkable customer service experience!

Cody gave a great service. He answered all our questions and we were able to a decision that was best for us.

Rob and Alexie were awesome! They stayed after close to finish our purchase and got us an awesome deal! Thanks guys.

Alexie was amazing and super helpful and very knowledgeable of the inventory! Excellent job!

Alexis and Rob were GREAT. DEFINITELY will purchase from them again.

I can't say enough good things about Nate The guy was meticulous he was very friendly he knew the product and he was very patient with us and that's what all that any customer can ever ask for thank you so much for hiring this guy The guy rocked !!!

I purchased countertop table set Staff in the store was great Went above and beyond to help answering all my Questions would definitely recommend this location

Helped me find exactly what I was looking for and kept me in my budget.

The customer service representative was very patient and knowledgeable.

Nathan was wonderful assistance when looking at couches!!

Rob and Ford were patient and kind aswell as very knowledgeable on things they were awesome

Rob was very helpful and respectful. He was very knowledgeable. He gave us space to shop. I would definitely recommend him to friends and family.

Great experience happy wife happy life

Amazing customer service. Great buying experience with manager Rob McAfee.

Very professional and knowledgeable. If you need furniture and seems confused he’s definitely the right agent. I highly recommend him. Thanks Nathan

Had such a great experience shopping at this Ashley Furniture Outlet! The finance manager, Rob was outstanding and made this process super easy! We got such a good deal on all the items we bought! We remain loyal to Ashley Furniture and recommend everyone go if you need furniture! You won’t get a better deal anywhere else!

Rob was the absolute best! Helped me and my boyfriend with the most amazing deals to furnish our first home together. So kind, helpful, and good at his job. Awesome experience.

Delightful to work with and he gave me a great deal! Couldn’t be happier with my experience.

Rob was great in assisting with finding my first couch! 100% would recommend checking out this furniture outlet.

Very good Furniture and nice People

Nice store.friendly staff

Russell gave excellent customer service both times we were in. (Once to figure out what we wanted, then 2 days later to buy.) Great selection, great sales people.

We had a very successful shopping experience with Zaniah as our salesperson. She was very patient with us and helpful. Glad we stopped in!

Nathan was very helpful. Never know what deals you might find.

Rob was very helpful when I was just shopping and looking around. Store was very well kept!

I was very pleased, they were professional, will to help us find the style furniture we were looking for, proactive at their job, and knew the job well.

We bought a couch that was huge! Cody and John worked with us on price and set up delivery that didn’t cost us a fortune. I’m highly impressed, great customer service.

Seamless experience start to finish. Found what I wanted 1st trip in. Ordered to be delivered within 3 weeks. Couch came in early. Was able to schedule and then reschedule my delivery via the website. Delivery team was on time and polite. Awesome experience

The staff was very helpful and professional. My experience at the store was excellent.

Excellent service. We love the new couch.

Cody is awesome and knowledgeable thank you..Lena& Lamar....

Excellent Service

Tiffany was amazing and SO helpful!! Helped me find the perfect couch for my little apartment!

Tiffany is very professional and sweet. I like my purchase.

Great very professional

I appreciate my team at my local Ashley furniture store! They worked with my after being undecided for month on what I wanted. I now have an amazing purchase thanks to Jonez and his manager Cody. This was an amazing experience!

I will Give Zero star if they have those very bad I won’t recommend anyone to do warranty that department sucks very very worse choice I ever make it

Everything over priced

This store is so wonderful! I have come to this store time and time again and I will keep coming back! I knew I needed some furniture but I didn’t know what I wanted and my sales person helped me every step of the way, AND I LOVE IT! I’ll see you guys again soon! Thank so much! In the words of the Terminator….I’ll be back!

Ashley outlet in Reynoldsburg Ohio has the most Courteous management and sales team I have ever dealt with.

Great customer service.

While the store was clean and it was well stocked! There was no outlet prices to be found at this location! The staff where helpful and didn't hard cell you! But if you looking for a deal might want to skip this location!

Ive furnished my whole house at this store but my last visit there to pick up some items that I purchased I was told that everyone was busy even though everyone seemed to be standing around having a conversation I have rented a U-Haul I am there to pick up the $800 worth of items that I purchased only to be told that everyone is busy so I started dragging my furniture out the front door and finally someone stopped what they were doing to help but it's sad when you spend that kind of money with a store and they act like they don't want to help so this will probably be my last visit

This is the Ashley/Morris outlet store just off Brice Road. We saw a variety of furniture items - sofas, chairs, tables etc. Pillows, lamps, and other accessories were there too. The inventory is variable, just what you would find in an outlet store. Prices varied between expensive to reasonable. If you are looking for a lift chair, there is only one example, and it has a unique color cover.

Nice staff, they are polite and don't hound you. That said, the selection is "ok". Most items are likely floor models or closeouts and have already gotten a lot of use from shoppers.

Looking for the perfect sofa. Found!

Sales rep was kind and very helpful. They resolved an issue I had in a timely manner

Anthony was extremely helpful! He made my purchase easy. He was patient too! It took some time for me to make a decision on which furniture I wanted to buy.

I'm used to going to Value City this time I try something different and fell in love with Morris home furnishing I found a very beautiful sectional the people were very polite and helpful the young man that helped his name was Daymond Stoffer can't add a photo yet

This was my first time there. I thought I was going to have displays and stuff but it was just some of the furniture they have online that I saw in person. It felt like a warehouse. The guys who work there offered help when I arrived, but I iny came to see the quality and color of some things.

Good sales team. Knew their merchandise. I have bought two items from them.

We just received our beautiful recliner loveseat from Ashley's. The incredible quality is amazing. Sitting and recycling is so easy and of course falling asleep is easy too. The sales people were very knowledgeable and have a high degree of personal service. The delivery was excellent and very professional. This company is very nice in today's market and I would highly recommend getting your next furniture needs from this location.

I was looking for a new Mattress. I was educated about the brand purple. I was not going to make the purchase, just wanted to test it out. I Ended up loving the bed and was given the option to finance. Normally I do not do financing but everything was explained in detail how it works and now im getting the best sleep I've had in over 10 years. I wanted to shout out Nadiie because he did an amazing job. He was very informative and positive and have me one of my best sales experiences of my life. Thank you Nadiie for helping me find the perfect bed 🙏🏽❤️‍🔥💯

We had an excellent experience cody greeted us at the door but allowed us to explore the store with out any pressure he answered our questions honestly and to the point which we both appreciate he also helped us with the delivery service details Cody was a wonderful help and sales representative

Amir was very patient and did not give up until he helped us find what we were looking for.

I visited Ashley Home Store in need of a new mattress. I was greeted promptly by salesman Nadie Byrd, who was courteous and professional, and also had good knowledge of this product. I am confident I made a good selection at a competitive price. I plan to definitely consider Ashley Outlet for any future furniture needs I might have.

Great experience! We got a great deal on a sectional and Amir Abdi was great to work with!

Didn't have my chair

Cody was very helpful and patient. When I went in two days later to cancel my delivery and get different chairs, once again he was great. He came in on his day off to make sure that the switch was made and called me to confirm. I have worked with a different store several years ago and as a result had not been back. We saw the outlet store and I went in with one attitude and came out with a better one. I will be recommend the store and Cody and the whole staff.

Great prices and did everything to work with us to get us what we wanted.

Extremely helpful staff, did everything over the phone for us. Had our order in just a few days. Huge thanks to staff and Joe especially. Thank you all for getting us a chair when other companies could not.

I won’t even give one star to these people I have ordered a dining table and queen bed frame the dining table has lot of cracks and when I called those people they said that they will replace the parts and it has been two months we didn’t received the parts so I have called the customer care the lady with whom is spoke is so harsh and she is saying we don’t know when the part comes when it comes you need to call us . Customer care lady is so rude . And about queen bed frame they didn’t send the railings when I asked about the railings they said it will come in December but we ordered them in July they didn’t even send a mail that it will be delivered in July. Worst place please don’t buy from here .

I order dining table and 4 chairs I did not receive them on time They delivered after 6 weeks With 2 chairs and table factory damage I don’t recommend this store for my friends and family

Worst ever, do not shop here.

Ok

Typical big box furniture experience: hovering sales people trying to upsell you. Nothing that fit my aesthetic

This place is awful! I will say though the lady that helped us was nice, we went to buy a bed for our daughter ( twin size) and it didn't have a label on it which was fine, it happens there was only one sticker on the whole bed as well ....She types it in gives us the price we said ok we'd take it Go to pay and a man came over and said no no we aren't doing that that we had to pay for each piece individually, the headboard, footboard, and rails. Which took the price literally 5x higher than she had given us. We had already looked the bed up online and knew what the price was which is what she had told us. We will not be back. Guessing they work on commission there and it was a slow day.

Evie is the best store associate! she made sure we were taken care of while giving us our space. we were able to find a good mattress for a killer deal here. defiantly a good place to buy a mattress!

Excellent help and service!

Sign is very misleading. I came here because I saw a table at the Ashley store on E Main and thought I could get it here cheaper. Why was the table more expensive at the outlet??? I expect outlet prices at an outlet store. Waste of time. Very disappointed.

Great in store customer service. However, in stock and delivery options are lacking greatly.

Good prices, attentive staff

The sales staff were wonderful, HOWEVER, my product is cheap junk. I will never purchase anything from Ashley again. The arms pop (it’s because made of plastic over the particle board arms”) The cushions are getting loose skin on the seating area. Every back pillow has gone flat. Day 4 of having this sofa, I (a shorter woman that isn’t obese) went to go get out of the loveseat and crack...yep it cracked. They sent a rep out to look at it for repair...he told them I did it (which I did) therefore they will NOT repair it. It’s junk. It’s cheap and I wish I would have held out and went elsewhere. Oh and all of this is written and I have had this living room set for under 3 months. Yep-ONLY 3 MONTHS. We don’t have kids in our house. It’s me, my husband and my adult son (who has an apartment in the basement) nope...no wild kids or animals. Avoid Ashley!

Made a purchase and was told delivery was $199.00. But if we opted for free delivery they would put it in first room of house and we would have to unpack. Furniture is in my garage which delivery and store now say is the first room. SUCH LAIRS. Never another purchase from Ashley. No furniture to sit on on a Saturday afternoon.

Very understanding that I am closing on a house and were flexible on payment and delivery. Made shopping easy

We went into the outlet and Evie welcomed us and explained the layout of the store. She was about to let us roam and I asked a question. She answered and was very helpful in finding options and what we needed.

Quality stuff at decent prices

On top of being mislead at the point of sale, we had to try and get attention from someone on sales team while they laughed and chatted there at the front desk. There were multiple delays with the delivery due to a mixup with the bed frame size. One of the delivery guys were being unprofessional during the delivery. I did work with two people from the sales team who were very accommodating and gave a discount for my troubles. This was a not a very good experience overall and wouldn't recommend this location.

I really don’t want to even give them one star. They don’t deserve it! Stay away from this outlet store! Horrible service and terrible products! I love Ashley furniture, it’s great furniture, but I will never buy anything from this outlet store! I bought a recliner and sat in it once and it broke. Wires pulled out of the motor and a metal arm under the chair is broken. I called to have it serviced because the chair was not like this in the store! I get no answers when calling the store or I’m told someone will be in touch and they never do. I am sure this is not the reputation Ashley furniture wants even for the outlet store! I will be posting on social media to never shop there and why!! Terrible!!

(Translated by Google) The person who attended me super friendly Good prices (Original) La persona que me atendio super amable Buenos precios

Friendly staff, very clean

Very clean.Mask Policy in place. Great sales guy. My friend bought a couch. I will be back to look for a love seat for me.

do not buy the extended warranty it ain't worth it bought a new couch had it 2 days the frame bent on the recliner and they want $100 just to come out and $100/hr to fix it I'll never by another Ashley furniture product again

Very helpful staff, great selection and great prices.

I brought new furniture from here.

Terrible experience rude short clerks poor selection he was too busy playing games on his phone!!!

The people here are very helpful

Everyone at this outlet store was professional and still respected our privacy.

We bought a couch from here a little over a year ago. When we bought the couch the salesman (who was very nice) told us anything that went wrong with the couch would be covered if we bought the 5 year protection plan, which we did. The frame broke in July. After spending 10+ hours on the phone we were told that the frame is not covered under the warranty. We paid a technician to come out and fix it through them. Now the frame is broken in the exact same way and they will not fix it unless we have it picked up and pay $100 an hour to have it fixed. The customer service is HORRIBLE and the product is trash. Do yourself a favor and spend the extra money and go anywhere else.

Cody at Brice road was very helpful. Good quality products and accurate delivery

I was a little disappointed with our recent visit but mainly due to selections of what we were looking for were soarce. But this is an outlet store that may not always have a large selection. We did see the usual quality of what items were on hand; and we have bought a lot of furniture from Ashley Homestore over the years. They have good quality merchandise, we'll be back. On this trip, we were just getting ideas. Next time, we'll be buyers.

My wife and I went into the store to pick out a sofa. Evie helped us (she was so nice and professional), let us know what could be delivered before our deadline, let us know which sets came in the color we wanted, and let us know which sets had discounts. Great experience. Delivery came at 10am the day it was supposed to!

We bought a reclining loveseat in July and got a call changing the delivery for the 6th time to Dec 10. We went back to the store to pick another lovseat and they gave us a big 10.00 off and acted like it was a big savings! If we didn't need the loveseat so soon I would have told them to stick it. Never again 😒

I will NEVER shop at this Ashley furniture again!!!! We were supposed to have our ASSEMBLED table delivered yesterday (9/26/20). Instead they dropped off the box and said have a good day! The delivery guys refused to look at my receipt showing that I was charged for assembly too. After they left I Called the store for 15 minutes straight until someone finally answered. Talked to the manager and she was going to call me back. Waited over an hour and heard nothing. So I called back and talked with another manager and our sales person. They couldn't send anyone out to assemble until next Wednesday (4 days later), problem is I work at my table! They are refunding us the $200 for delivery/set up. Thats great and all but now we are wasting our whole day assembling 4 chairs and a table (after setting time aside yesterday for the 4 hour delivery window). Not to mention we have to figure out where to throw out the giant box. Beyond that the packaging contains the Styrofoam thats get everywhere so after we spend the day assembling we are going to to clean all that up. I've always had good experience with Ashley furniture (at other locations), but this location is a freaking joke! I typically don't write bad reviews but in my experience this bad review is 100% deserved!

Very prompt and friendly service. We received the wrong couch (we need the mirror image of it), and the store organized a swap right away and even let us keep the old couch while we're waiting for the correct one to come. Thank you Morris Furniture company!

On 7/23/2020 we purchase and paid in full for a recliner - to be delivered 8/27/2020 on 8/25/2020 we got a voicemail notice that our furniture would not be delivered until 10/29/2020 - on 8/25/2020 I called to cancel our order and get a refund - on 9/15/2020 I still do not have a refund so I again called and waited on hold for an hour to find out they did NOT cancel my order yet and a refund check has not been issued - The customer service personal was very kind but this is a horrible place to deal with if you expect to actually receive what you purchase and pay for

Absolutely fantastic! Ask for Sandy.. she sold me all the furniture for my new home❤.

Visited the Morris Outlet on Brice Road and was greeted by Sandy a salesperson. She was friendly and gave us space to browse but followed up with us when we came to a decision. Sandy was so helpful and understood what I needed in order to make a decision. When she didn’t know the answer she went to find the answer! We purchased our sofa, chair and lamps with a end table!! Thanks Sandy you deserve a gold star!

I was helped by one of the managers when I was there. She was very professional & fun! She was knowledgeable and very helpful in helping me find what I was looking for. She even got on-line to see if my items were cheaper. Im looking for more items so a return visit is on the agenda.

Pretty clear this business is faking some of these 5 star reviews. Will be reported to google. Just look how many reviews are first time reviews with no reviews since.

Nice product. Staff friendly and helpful

Went in angry concerning poor communication & service. Left satisfied with their solution. Great staff.

Absolutely TERRIBLE customer service! Ordered a new bedroom set in April and it took nearly 5 months to resolve all of the issues we’ve had. Will not be a returning customer, to say the least.

Love my new chair! It’s so soft and provides lumbar support! I can’t get anything done at the house since it’s been delivered because I don’t want to get out of this most comfortable chair! The delivery guys were awesome - clean, personable, so friendly and got the job done in no time at all. They were so great, I wish I could have invited them in for refreshments.

Great prices...friendly staff

I went to Ashley Furniture Home store East looking for TV rooom furniture.Upon my entering the store, Trent greated me. He was professional and polite.I found very nice sofa, loveseat, chair and rug for a great price. The manager, David is wonderful. The only thing I don't agree with or like is the high delivery charge. I noticed after I got home later that they charged me $199.99 delivery fee.👀😳☹I will be contacting them about this because that fee is unsatisfactory to me to pay. Except for high delivery fee, I would highly recommend shopping at Ashley Furniture.

Was just browsing but felt the pricing was high for an outlet

Sarah was very helpful! We purchased some living room furniture and can't wait until it's delivered!

The most horrible business furniture I have to deal with because they forgot to give me a cord for a recliner and still after 4 months with the chair still havent received the cord. I have called 4 times and to reach someone it takes me 2 hours, I have emailed, and went to the store directly. They can't do anything about it, are you serious? im still paying for the chair like all you can do is either let me return the chair but no all you care is the money and not good customer service.

Very nice Helpful people

Morris Home Outlet now. Selection was okay but a little pricey.

Nice selection for sale . Will keep buying more of what I like.

A good place to shop for furniture. Some of the staff is a bit over excited to make the sale. Almost nothing in the store can be taken home the same day.

Great customer service

I ordered a dining room table from here, everything went great. So I decided to go back and order my daughter a bed and a bed frame....... I have had nothing but issues since the beginning of this order. I ordered on 3/2/2020 and was supposed to get delivered 3/10/2020. On 3/9/2020 I got a call saying I owed the full amount or I wouldn't be getting my order delivered. This was strange because the total for the order was supposed to be put on my synchrony credit card. Tried calling the store, nobody answered, so I drove there. Finally got this issue taken care of and not even 2 hours later someone else calls me and says that my bed won't be delivered 3/10/2020 because the bed frame isn't in yet. The lady said she didn't have a new delivery date for me, I would have to contact customer care. I finally got a hold of customer care and they told me my new deliver date was 3/19/2020. On 3/19/2020 my order was delivered to my house and the workers were putting the bed together......... Well the bed frame is missing a screw, and the wood slates to put the bed on. On top of the foot board being damaged which nobody had mentioned to me. So GREAT right? Got the bed and still cannot use it. The worker put an order in and said someone should be calling me by 5pm that day. Nobody called. So I travel to the store, once again, and explained the situation. The lady at the desk told me she would have to call customer care and give me a call.... Never happened. So I called customer care on 3/20/2020 and this lady told me she would have to contact the manufacturer for the bed to see about the screw and the slates because the bed was no longer being made and she would give me a call back by the end of the day or Monday (3/23/2020). It is now 3/25/2020 and I still have yet to get a call from anyone and still have a bed in my home that I cannot use. Would not recommend. UPDATE: it has now been 2 months and nobody has got in contact with me after calling multiple times and getting told someone would call me back. I was never told there was a screw missing when i bought the bed and come to find out the lady who did my transaction never put the wood slates on my purchase after she asked me did I want them. How the hell do I put a bed in the frame with out the slates or screw? I CANT. Will never purchase from here again.

Will definitely be buying my living room furniture from here

A bunch of crooks! I would give them 0 stars if I could. I was supposed to have my bed delivered February 27. They pushed it back 4 times to March 14. On the 13th they called and said one piece was broken so they wouldn’t have it delivered until March 26th. Today they called and said they now won’t have it until April 14. I called to get my money back and no one at the “service department” can issue a refund, it has to come directly from the store, which is closed. They are holding my money and refusing to refund me after jerking me around for 6 weeks.

Wonderful prices and great quality products

Very happy with selection and quality. People are all very friendly. Highly recommend.

The only reason I give it a one is because I really liked my sales lady. No pressure and worked with my budget!!! BUT the deliver service was horrible and I will never return to any Ashley store. I bought the bed with a month till deliver which was fine because my daughter had a bed. Feb 27th we take her bed down and give it away. On Feb 28th it was suppose to be delivered. I got several emails and texts to confirm. Even the day of. I leave work early use my PTO and at 7:30p I call customer service....the bed was left at the warehouse is what I was told. I rescheduled for March 3rd...Scheduled PTO again. I called March 2nd to see if I could get a later deliver after waiting for a live person for 49 minutes I was told the bed wasn’t even in stock!!!! Set another delivery for March 13th. March 12th they call and say the headboard is broke!!! I have company coming to town on the 14th and they were suppose to stay at my house and sleep in the bed which is now just a mattress on the floor! I went to the store and got a refund, but I’m totally screwed now. The associates working were really sympathetic . But this experience was absolutely the worst furniture buying experience I have ever had.

Staff were nice, prices were not.

Good customer service

All the tables wobbled

I found the buying experience was great no pressure the sale manager and my sales person worked with me to find what I wanted. And they worked with me on the price of the furniture, and they have good credit options.

Bad Customer service

Ordered a coffee table and end tables. Was supposed to be delivered on 1/20 went in to pick up and they NEVER put the order in! All the associates were confused. If we didn’t have our receipt we would’ve never gotten our order situated. Instead they try to blame it on all these other issues so now we have to wait another 2-3 weeks! Paid well over $300 for our items and they never even ordered them. Waste of my time. If I could give them negative stars I would. Don’t waste your time!

Sucks that they would expect someone to pay $150 delivery for a $250 dresser and picking up isn't even an option. No thanks.

Didn't really have a selection and the prices weren't much different from the regular Ashley stores.

Salesperson sucked

Terrible staff. Wouldn’t honor warranty. Called about bad spot in furniture days after delivery and never got a call back. Got rid of the set 1 year after purchase after it fell apart whole store wouldn’t call me back to honor their one year warranty..... Don’t trust this store. Several of the similar pieces were on multiple other stores that have exemplary customer service and won’t mistreat you

We bought a bedroom set back on 22 July. We had told our sales rep that we would be closing on the 26th of September on our new house and would like to pick it up that date to which we were told would be no issue. My wife called a week before to confirm which we were told would be good to go. 26 September we closed on our house and decided to go pick up our bedroom set at the warehouse and were told it hadn't been delivered yet and that part of it wouldn't get in until the 18th of October. We were also told we would have to go the actual store we purchased it from to dispute the issue. I went to the store that night and was told we would receive a nightstand and chest that Friday (27 Sep) another portion on 17 October and the last night stand on the 23rd of October. 27 September came and we never received anything. I called the store the next day and was told nothing would come in until at the earliest of the 18th of October. 18 October comes and received an email stating we would get several things but to call and confirm. I called and apparently what it states in the email does not accurately reflect the inventory because we were told we would only receive the mirror and that was it and the rest wouldn't be delivered until November first. Every time I have talked to someone on the phone I have gotten different dates as to when our furniture would be delivered as it has already been almost 4 months we have waited for it. When I called the corporate office they told me there was nothing they could do for continuing to push back my delivery dates. 01 November came around and they delivered the incorrect slides to our bed and have yet to receive a phone call explaining anything to include dates we would get the correct rails. I have left voicemails and have not been able to get ahold of anyone. I would strongly recommend going to value city furniture or pretty much any other place that takes better care of the customer. Edit: It is now 25 November, 6 days after the rest of my purchase was supposed to be dropped off again before it was postponed again. Just curious if you “followed up” with your customer care team as stated in the response as I have not gotten a phone call back. I am still unable to get ahold of anyone at your customer care locations despite voicemails being left.

Disappointing adventure. Very little inventory or inspiration.

Very disappointed with selection

My new date with SAW is 21Nov. They could have just replaced my desk at this point. UPDATE 31OCT- My desk is STILL not repaired, SAW made 4 attempts to fix, each time they needed to order a part. I WILL NEVER SHOP on the same street as an ashley store. UPDATE-25SEP 1436-Ashey (Anna) rep just told me that it was my "wrong" because they were not made aware of my issue until the 23Sep, and that they could have exchanged the desk but now it is too late. I may be looking at 02Oct before a tech is available. WOW! Never SHOP WITH THEM Purchased a 399$ desk 10Sep for delivery 14Sep, when the desk arrived I noticed the right top drawer was hard to open, however it did not seem like an issue that would required me Not to take delivery. I called the store 15Sep and spoke to Evangline Brown ( my Salesperson) I let her know my issue, she advised that she would alert a tech. She called me back to say that the drawer should stick, I let her know that the other drawers are fine, this one is not. I called Wednesday and Friday left a message. I called 22Sep only to find out that nothing was ever set up. Sara advised that she would contact a tech and they would call me to set a time to come out, EBrown did say the same. I am very disappointed and will not shop or suggest this store to anyone. update 25Sep-still have not received a call from the "tech dept"

SARAH CAMPBELL was the absolute best! She gave me the "price match" as stated and made me excited about my purchase. My only sadness is that it cannot be delivered until DECEMBER!! My prayer is that it might come sooner.

Nice place great deals

Thanks sue .great price's very good furniture we got all we needed and came under budget

The experience I had here wasn't quite as bad as the amount of time it took to get my furniture. It took a month for my sectional, that was supposed to take 2 weeks and it took 2 months for my dining room table to be ready. Trying to get of hold of anyone that actually seemed to care was not even possible. The experience was horrible. Emailed the company and still nothing. I do love my furniture, that's why I bought it, but I would not recommend due to the experience I've had.

I enjoyed the pleasant customer service from Sue in the store. She took the time to give me a follow up call about my delivery to see if things met my standard That was very thoughtful and also rare these days. When I buy more items I will look for Sue again.

Overall we are happy with what we got. But there were a lot of hiccups along the way. It took them 2 months to get our furniture delivery correct. I will say Sarah Campbell was very helpful, communicative and really did her best to makeup for the mishaps. She is the main reason why Id consider dealing with Ashley furniture again. The delivery boys to do deliver the last batch of equipment were very nice as well.

We ordered a bed, mattress, box springs and nightstands which were supposed to be delivered 10/18. When the order arrived all that was on the truck for us was a mattress and box springs. The driver said that they did not have the footboard for the bed and therefore couldn't deliver the bed. No one notified us that the footboard was missing and they would not be delivering the bed. He then stated that the queen size mattress would not fit up the stairs. We were told that they would give us a split queen box spring so it would go upstairs. Customer communication was sadly lacking as no one advised us there was any problem with the order until the truck showed up.

Sue Babulski was awesome! Her customer service was through the roof but didn’t bug us constantly like a lot of sales associates. She was able to answer any question we had and was very friendly. Thank you Sue!

They never answer their phone. Tried calling them two days in a row with no answer. The first day was to check stock on an item another store near me said they had on the floor. They didn't answer so we drove out to Reynoldsburg just to be told the item had to be ordered and wouldn't come in for a month.

Very limited item selection, extremely small furniture, customer service is not all all that great either

Very nice sales lady answered my questions but wasn't pushy ,nor did she blow me off when she knew I wasn't going to purchase anything

I ordered furniture from the Ashley outlet store about a month ago.i told the salesperson the day I had to have the furniture delivered because we were moving that day and would not have any. She told me they could not do that day because they had no trucks but assured me they could have it the next day. So we had not heard any news confirming our delivery so I called the store. They told me I could not get my furniture for three weeks later bc someone went in and changed the delivery date for no reason.never heard anything from a manager and made no attempt to make the situation right even though it was their mistake.i called the corporate office and they were very rude and offered no solution.this is not how you run a business and I would leave negative stars if I could.i would suggest getting furniture anywhere but ashley

No salesperson asked to help me

The prices are good and the salesgirl was excellent!

I will go there before looking at other furniture stores. Friendly and knowledgeable staff. Great quality and prices.

Nice Representatives working at the Ashley and Maurice Outlet center easy to talk to explanations are given in language any mattress fire can understand and we'll be making our next mattress purchase there

The young lady Helped me was very friendly

It was a nice to have a very helpful young lady

We always went to lazy boys for our furniture but they did us wrong on a chair so I went Ashley's and had a very good experience.

Friendly staff

While i love my furniture, i am completely dissatisfied with some of the service i have received. Upon my initial call to schedule delivery, i was informed that they would not be able to deliver the chair i purchase until the following week. Because i work Monday through Friday (and because i was involved in a car accident through no fault of my own) i chose to have all of the furniture delivered on July 19, which was 2 weeks after i purchased it. So i took a vacation day off from work. When my furniture arrived on Friday July 19, i discovered that they brought a twin sized bed frame with the FULL sized mattress and box springs. i purchased a FULL SIZED BED FRAME. So the delivery guy took the frame back, and removed my bed. I called Customer Service, and was initially advised they would not be able to bring the correct frame until Saturday July 27, since i had told them i work Monday through Friday. I advised that was not accepable, that i would have to sleep on my mattress on the floor for a week! After about 3 hours they called back and advised the frame would be delivered on Sunday July 21. But when i returned their call on Saturday July 20 to sched delivery time for the following day, i was told that the rep had not put the frame on the truck, and it now cannot be delivered until July 24, and they will refund my delivery fee. All well and good except that i am sleeping on my mattress ON THE FLOOR!! This has been a HUGE hassle, and i will NEVER shop at Ashley again!!!!! Footnote: The Customer Care reps i have spoken with have all been courteous and kind, and sympathetic to my plight. But that doesn't change the fact that i am STILL sleeping on my mattress ON THE FLOOR! Yesterday, i was told that a manager would be contacting me later in the evening. But that NEVER HAPPENED!!!!! So when u purchase furniture from Ashley, be prepared to have to deal with the delivery hassles!!!!

Ordered a couch and chair they said they had in stock. Went to pick it up a week later and it wasn't there and I was informed it wasn't in stock nor did they let us know at any time prior to our pickup. Waste of time and money

Awesome deals, easy financing!

Quality products with great customer service

Okay experience. They were getting rid of their stock so there wasnt a huge selection. Also the sales associate was a little pushy but I imagine they're being pressured to get rid of everything quickly.

Service was good but i didnt buy anything. Seemed to be not the quality i expected for the price.

It's ok I think the price are a little high

This location is the epitome of trash. They lack basic customer service and etiquette. We went in to purchase a bedroom set and mattress. The transaction was smooth as can be. The issue we had was the mattress was too soft and it made you sink in like it was quick sand. We went back and spoke to the management about returning it back and we were give the ran around. I was told to sleep on the mattress for 30 days to see whether or not I would like it. I thought this is a joke, I am telling you right now that I can’t and won’t sleep on it any more and they are telling me to wait 30 days. It’s like saying here wear these shoes for 30 days, so what if it’s too tight, but after 30 days you might like them. Ridiculous, ideology. They started saying it’s a sanitary issue to bring back a mattress that was slept in and all sort of non sense to say the least. Rubbish, if you ask me. I wasn’t bringing back a used tampon, I was bringing back a mattress that I slept in for 1 bloody day , that had a mattress pad on top of it. Mind you when we were purchasing the mattress the deal was to also buy the mattress pad and that would guarantee the mattress can and will be return. Long story short, Sarah Campbell, Is a bold face pathological liar, she has zero credibility and completely lied to our faces. Said one thing and then switched up and said the total opposite. She is so arrogant and despicable. To anyone that attempts to purchase anything from this store and she is the one helping you. Just leave, I have warned you. She will lie through her teeth to make a sell. She is a snake. Read the fine print, because they will say one thing and then say the total opposite. And finally when we asked for a store manager some guy named Adam shows up. He is the scum of the earth, he was also rude and so condescending. He was dismissive and arrogant. Ashley furniture/ Morris Homes needs to either stop hiring people that have zero customer service or train their employees better. Stay as far away from this store. You have been warned. You can just go to the store at 2339 Taylor Park Dr, Reynoldsburg, OH 43068 . They actually know how to welcome customers and treat customers with respect. They were the ones we went to resolve the mess that Sarah created by lying. May be Sarah and Adam should take a lesson out of the staff from the Taylor store because they are exceptional, courteous. Edit: Just to reiterate: Sarah Campbell is also a thief. We bought a counter height kitchen island. That was just delivered but with no bar stools. Which we paid for and she charged us for. I fail to comprehend how someone so reckless is working for a company like Ashley/ Morris homes. I have spoke to the store regarding this issue and was told to give them 5-10 mins to figure out why I was charged for a prodcut that I don’t even have. It’s been hours since I had that conversation. No one from the store has reached out to notify me of their findings. At this point, I am regretting ever stepping foot in that store. It has been a nightmare ever since making my purchases from that God forsaken store. It’s basic customer service and basic principle. Which clearly , Sarah Campbell has none. How hard is that.

Terrible customer service never received call when my order wasn't going to be shipped so I waited all day and the bed frame I ordered will never come because the piece that was missing isn't available anywhere. And now it will take over a week to get my money back because they didn't have anything I could pricw match at all. Will never shop here again ... Ever

The salespeople and delivery team were all very responsive and professional.

Excellent customer service

The sales people were polite and there were no pressure tactics. The delivery team were polite and professional and respectful in every way including removing all packing material and testing all the motor controls on our sofa.

Vanessa was great

Very helpful staff. Friendly environment for buying furniture.

Excellent experience! Salesman/woman are outstanding, very helpful and very knowledgeable. They don't force themselves on you like most places. Only time will tell if the furniture is quality or not.

conversion to an outlet store was the exception as to why the place was a mess. The salesperson was very uninformed on product knowledge. When the salesperson was asked "what makes this mattress $$$ more than this matress?" the upsell response I got was "Well, just look at it" GOODBYE

They are having an everything must go sale! Hurry in for GREAT DEALS!

Staff is super friendly

Delayed my delivery 4 times, didn't put in the correct order so I received half of a sectional, store will do nothing to compensate even though it was their mess up. Do not shop here. Go to Value City or any other furniture store.

Had a very delightful time and Ashley home furniture store, the sales associates Sarah was very helpful in helping me pick out the right sofa loveseat for my brand new home that I just purchased

Item purchased was defective and declared defective by their own service tech. 13 months later we still not have received a replacement table. Every service rep I talk too says they can’t make the decision to replace the table. Every supervisor I speak to says they can’t make the decision to replace the table and there has been no decision by the manager in 13 MONTHS!!! As of yet I have been blocked from speaking to the customer service manager. Don’t waste your money, a quick search online and you will find hundreds of examples like this. STAY AWAY!!!!

Bad delivery. Broke the furniture. Trying to get my money back and it's been over a week. No one ever answers the phone at the store so I have to contact customer service to actually talk to someone. I have been waiting over a week for my money to be returned. I wouldn't order from the Brice Rd location. Probably won't ever order from Ashley furniture again.

Service was great, from sales to delivery. And I’m loving my new sectional!

Loved our experience at Ashley. Was approved within 10 minutes and Laquita Jones had excellent customer service!

Laquita Jones did a great job showing us our bedroom furniture and gave us space to pick what we wanted with all the info

Super quick delivery and I could pick the time and day. Super happy.

Price was better than other stores. Staff was helpful. Delivery men were courteous.

There is a good selection and friendly staff. They were good to deal with and I was happy with the price we paid. Only two issues I had. 1. The item being on back order wasn't communicated until after the sale. 2. I couldn't talk then in to free delivery Other than that, all was good.

I went to Ashley on Sunday to purchase a couch and table set so I spent a lot of money there. I took the table set with me the same day and scheduled an order for the couch. Today, when I was told that I would get a call with a 2 hour time frame for the delivery for tomorrow, I received a phone call from Morison Ashley aplolgizing because the tables were not in stock and could not be delivered- mind you, the tables are in my living room as I type this. I immediately tried to call back and was disconnected 3 times by the phone being hung up on me for no reason. I was livid. I decided to just call the store directly and they stated this was due to a miscommunication so I asked what time the couches would be delivered and the gentlemen stated that since I chose “same day” shipping- even though it is now 2 days later, they’d call me day of with a 2 hour time frame. I mean, how ridiculous is that. I live 10 minutes from this location and they can not give me a time so I can plan in advance to have someone at my home or so I could notify my property manager but nope, I guess that would make too much sense. I’m already regretting doing business with them and wish’d I’d taken my business elsewhere but I am now stuck and financially committed to them. Can’t wait to see what other headaches come about with them! I can already feel it. Smh.

Just came in to browse TV stands and Vic the salesmen treated us like royalty. Would highly recommend coming here if you are looking for high quality customer service and high quality furniture.

Yes I see where they had moved the Ashley's Furniture Store on 256 and I just kind of wondered I was in the store and it got pretty nice things

Ashley Home Store has a GREAT SELECTION of modern and stylish furniture! It was easy to find just what we needed and the sales STAFF worked with us to make a great purchase on a Dining Room Table and Chair set and Living Room Sectional. The delivery team was friendly and careful to set up our new furniture.

Great choices and very good prices. Evie was our salesperson and she was friendly, helpful and enjoyable. Would go back just for her personality.

Love my new bed!

(Translated by Google) Good (Original) Buena

My sales person was wonderful! Mary was very helpful. But Ashley Furniture service sucks! !!!!!!!!!!!!!!!!!!!!

Very good shopping experience at this location. Was greeted with a smile by Evie as I told her I was looking around for new furniture and was just going to take some notes. Then, I met the sales associate , Mary! She was great! She was very patient and honest with me while we went around around the store for 2 hours. She actually made a tedious activity fun for me! In the end, I purchased a living room set. After price matching almost all of it, I spent less than I budgeted. Overall, I am very pleased with the service thus far.

Mary and tissy was of great assistance to me. Thanks ladies!!!

Jenna was super helpful and knowledgeable! Made the entire process fast and easy. Cant wait for my new couch!

Nice stuff

I completely regret coming to this store. I’ve never had such a hard time giving my money away. Shop online at another store.

Nice stuff

Very smooth operation call my wife and daughter wear it in and picked up what they want, I came in and was happy

I found the perfect bed for me here. Mary was extremely knowledgeable of the products. She gave me all of the education I needed to make a smart and informative decision. I am definitely going back to purchase more items from Ashley.

James was our sales associate. We liked that he greeted us when we walked in. He asked what we were looking for. He lead us to the proper location and said that he would be nearby if we had any questions. My husband and I was able to shop the store until we found what we was looking for. We both liked that we didn't have someone standing over us. When we found what we was looking for, James came over and answered our questions. If we decide to buy anything else for our home we'll go back to that store first .

David was very knowledgeable and helpful.

We worked with Nakeva and she was so helpful and thorough with helping us find the perfect couch and night stands! She treated us like family and didn’t pressure us at all, but shared her opinion when we asked. Would definitely recommend to anyone in this area!

What a great experience! I was treated wonderfully, my kids were offered refreshments, and a balloon. The salesman was super nice, but gave me space to browse and look around. No smothering me with his sale techniques! Everyone was super friendly and professional, plus the store was playing some catchy background music.

Super nice . The manager had to help us because the guy that specializes in bed wasn’t there. She was really helpful Honest and nice. Our bed gets filigreed in 6 days which sucks but i think it might be the frame we picked that takes so long... I definitely would recommend them👍🏻

Great customer service & staff. Everyone is always so helpful. Thanks so much for all you do! Y’all are ROCKSTARS!!! 🙂

The guy that took care of us was great and we will be back .

Jeanna was very helpful. She let me look around at all my options for as long as I wanted and did not pressure me. She also gave me a good deal on the dining set that I chose.

GOOD SALES MEN AND WOMEN.

Ricky was awesome and everyone was super willing to help! I went in looking for sleeper sofas and they had more variety than any other store I visited. Not only that, it was a sale and I got my sofa for a great price.

Everyone was so nice and very polite..they were very helpful and I got a great deal...will recommend Ashley furniture to everyone

Quality products at reasonable prices.

We went to look at and purchase a new mattress set last Saturday. We were greeted by a very nice lady who directed us to the mattresses. We were looking around when we were greeted by a salesman who identified himself as the regional director. He said it was our lucky day and we would get a great deal. He asked us what we were interested in and what type we presently owned. His response was to say that the type we owned was the worst kind(though he tried to sell us a set made by that company). He only showed us two types of mattresses( the most expensive) .The prices ranged in the $3000.00 range. We asked him for a card ( which he didn't have) and asked him how long he was going to be there so we could have lunch to talk about it and then come back, that this was a major purchase and we wanted to duscuss it.He nervously replied, he was only going to be there another half hour and we needed to make a decision. He also said he would "throw in the box spring" . We noticed( and thought this was laughable, because on the tag it already said it was included). He was clearly out to take our money and not satisfy a customer. He said his name was David. We left there, went to a different furniture store and purchased a very similar set for $1000.00 less, and love it. We won't go back there.

Everyone was great and the showroom was beautiful. Jenna Peters explained everything in detail. You knew as a customer you were important.

Very good experience. Nakeva was wonderfull to us.

The salesperson Quashon was kind and very professional. The service was quick and pleasant

My sales person (Mary Allen) was amazing. Very personable without being pushy. She explained the options and asked questions to see what would work best for our setup. Very knowledgeable. The store was clean and easy to navigate around.

Nice, sales staff is helpful but not too pushy.

the customer service was great and also the delivery was on time with a good service. i'm satisfied with product , quality and design and how it looked in my apartment.

Great customer service

Im 23 and came to make my first “big girl” home purchase. As soon as my mom and I walked in Ricky was there to greet us. I had an idea of what I was looking for but wasn’t exactly sure. I get extremely stressed out making decisions in itself and even more anxiety when salesmen are overbearing. I can say that this was not Ricky at all! He allowed me to walk around on my own and was there whenever I had any questions. He was very honest and kind and didn’t try to sell me every item just to make a sale. I highly recommend him and will definitely be going back to shop with him for my next purchase. Thanks Ricky!!!!

Stopped in tonight looking for a Queen size bed frame. As soon as we entered the store we were greeted by Vic. He was very helpful and friendly. He provided great customer service by showing us multiple items we were interested in, with patience and courtesy.

Very nice, pleasant, very professional, very comfortable. Thank you, good people, very enjoyable everyone.

Great customer service, great prices and great delivery!!!

Great customer service. Great holiday pricing, I bought a new bed and bedroom set. Delivery was fast and very professional. I would recommend Ashley Home Store over anyone! 😊

I had my 3rd set if furniture delivered last week. In that order were 2 bar stools. They came damaged. I asked for customer service to call me. They called the following day and scheduled a replacement for today. They confirmed the time would be between 3:30-5:30 today. At 5:33 when no one had been here yet I called customer service. I was told they were running behind and they would now be here between 7:00-8:00. At 8:00 with still no delivery and NO phone calls to me they tell me it's now too late and they aren't coming! I wasted 5 hours waiting and not one person called me! I had to call THEM twice! Jared the delivery supervisor told me several drivers were sick and called off and they ran behind. Really.....no one knew this at 5:30? Or at 7:00? He was very nice and said he would reschedule my delivery for tomorrow or the next day. And give me a $100 credit. All I ask is that someone could have cared enough to call me. I wouldn't have been as upset about rescheduling if they had the courtesy to call me in advance. I love their furniture and have never had an issue until today. Their customer service dept needs help.

This staff and store were great at the Reynoldsburg location. I went to the one in Easton last Sunday and was not happy at all.

Ricky helped us with our selection of furniture and was very informative.

Excellent customer service working with Ricky B.

Visited Ashley Homestore for the first time last weekend with my husband. We were greeted immediately by Ricky Bell, as we walked in the door. He was very nice, friendly, and very knowledgeable . We appreciated his time and even though we didn't purchase anything, we will definitely go back again and ask if he's available, when we do decide to purchase.

Had a great experience, was greatly helped by a guy named Ricky. Made everything easy.

Was a great experience, Ricky was the best!

Recently purchased coffee table and end tables. After I get home to check them out from being delivered I notice black permanent marker all over each piece and scratches on one of them. Also missing a rail for the file cabinet drawer. Took pictures and sent to be reviewed, to have them swapped out because I was told that would not be a problem. After being reviewed, we were told that they are stretch marks and it's normal.. I believe I know the difference between dots and marks of marker compared to wood grain texture. In the process of getting returned. Too much money was spent for marked up furniture that I thought would be world class.

I would like to rate my furniture but since it has been almost a month and I still don't have it I can't. Instead I will rate the horrible customer service and knowledge of the people working at this store. I went in and ordered and couch and matching chair and they set the delivery up for 21 days later since that is when it would be available. The night before the delivery I sell my current furniture as I live in an apartment and have no place to store it or use it as spare if need be. They delivery guys show up with a couch and chair that I did not buy and say their order is completely different than what's on my receipt. I call the lady who sold me the furniture and she said they don't make the couch she sold me anymore and I could have the showroom couch for no discount or anything. She then calls me back 4 hours later and says they do make the couch and chair and it will be available in another two weeks. So now I have no furniture for 2 weeks because they have absolutely no idea what the hell they are doing. And all I got was an I'm sorry. So I will pay off the furniture I bought (if I ever actually get it) and then I will never do business with them again! My previous living room and my entire bedroom is furnished by Ashley so they just lost a loyal customer and I recommend going to Value City. They are much better and actually know what they have and what they are doing.

I have been a loyal Ashley Furniture customer for some time now. I have furnished my living room, three bedrooms and kitchen w/ Ashley Furniture. I now decide to furnish the last bedroom in my house; I go to the store ready to pay as I have looked online & knew exactly what I wanted to find out they do not waive the delivery fee any longer according to the gentleman. Like I said previously I practically furnished my entire home here, all at separate occasions & never paid a delivery fee. That's perfectly fine that you lost business and a sale. I didn't do research cause Ashley has just done me right from the beginning. I looked around and found that other places had similar if not the same exact things I wanted at Ashley for a cheaper price and waived delivery fee. I will be spending my money there this weekend. It was nice doing business Ashley, but not again!

I have previously bought all of my furniture from Ashley, most of it being from this location. I had the worst experience purchasing a dining table recently. The sales rep gave me wrong pricing regarding delivery, then wrong information regarding pick-up. The store manager was helpful in setting up delivery for me and providing the correct pricing. However, when I was finally able to get the table delivered, the sales rep had placed the order for the wrong table. The sales agent I spoke to that day had told me they would provide a refund of the delivery charge for the inconvenience, but it hasn't been done, and I don't care to fight for it at this point. Unfortunate because I have been a loyal Ashely customer for nearly a decade now.

I shopped with Ricky and he took great care of me ... if you shop at this location you would be a fool not to ask for him!!!!!!!

Service was great. Salesperson Ricky was a pleasure to work with.

Great help for me on 5/23! Ricky was great during a time I needed to replace a lot of stuff for my house! Keep up the excellent service!

I stopped in the Ashley Furniture Store #41 Brice Rd, Cols, OH and was greeted by Ricky Bell, very personable young man, answered my questions, didn't follow me around the store, but did check on me occasionally to see how I was doing and if I was finding everything okay. After checking out a few places, I went back to see Ricky and picked out a dining room table/chairs. The process went smoothly and delivery arrangements were made. The only problem was the delivery fee, which I thought was free, but turned out not to be. Of course, the protection plan is always a choice, but when I indicated that I wasn't paying for both, Ricky said he would work things out if I could give him until the following day. To make a long story short, he did just that, taking time to find some cheaper price comparisons on the same furniture in order to be able to include the protection plan. So, if you stop in the Brice Rd store, ask for Ricky if he's not already up front.

Ricky provided quick, friendly customer service and was very knowledgeable about the product we purchased!

Great customer service provided by Rick and Vic. Thank you! Harley Wallace

I was pleased with my visit to Ashley Home store. I was greeted by Ricky . He helped with my purchase of a new sofa and bar stools.

I came into Ashley Furniture on today and received acceptional customer service from the salesman Ricky! I recommend this place to anyone and I absolutely love my new sofa!

My son recently bought several items from Ashley Furniture in Reynoldsburg. The product specialist Tiffany Hanson was the best sales person I have ever encountered in my 50+ years of shopping! She was patient, knowledgeable, kind, and attentive yet she gave us time to browse and ask questions as we needed. A 5 star performance for Tiffany!!

Came in today looking for a bedroom set .... Tissy Westbrook went out of her way to make sure we found the perfect set. She was attentive, very informative, and personable.

Just wanted to say how helpful and knowledge Tissy Westbrook, the Assistant Manager at the Brice Rd store was, she took the time to help me find what I want without pressuring me into something that I didn't want . Trust me, I am going to go back to the store again for my furniture needs in the future.

Do not buy the furniture protection insurance!!! They are ripping you off and it does not cover what they promise. They are not interested in helping you out when there is a problem. They told me to call a local furniture repair man. Go to an honest place. Their furniture is cheap and will not last.

Rickey Bell helped me. He showed me all kinds of furniture options, which helped me choose. I love the selection and the quality of the options.

Ricky is very over bearing and annoying, honestly made me not even want to shop there, bc of his constant hovering and reapproaching. Tissi Westbrook was great to work with. Helpful, caring, and not overbearing, great customer service. We are so pleased to have walked out with a great deal after she helped crunch numbers. On delivery day we were sadly disappointed with the completely wrong parts to the couch we had ordered. It was backwards and they "forgot" one piece completely. They won't be able to get us the right piece today after spending 2000$ and waiting a week already, I am not pleased. Hoping Ashley furniture can make this right and turn my opinion about them around.

I had a unbelievable experience that brought me to tears after how I was treated at another store.. I came into the store and Tissy Westbrook really helped me and took her time with me. There was nothing she couldn't help me with. This experience changed my mind about ashley.. all I can say is thank you Tissy.. I hope someone can see her true ability to help customers and provide accurate service. Thank you, Connie sweitzer

The sales person Rickey was awesome he didn't hover over me and wasn't overly aggressive trying to sale me anything. He gave me time alone to search the store and came over to check on me. He was friendly and engaging. I found exactly what I wanted and didnt spend too much time in the store. Overall my experience was great.

Ricky did an excellent job helping me find just what I needed.

Tommi was super helpful with helping me with my bedroom set. I would recommend all my friends to her! Nice work.

Tommi was a delight. So helpful in all that I asked about

I just wanted to say thank you to Elizabeth (Liz) and David, the general manger, for their amazing support in finding the perfect furniture for me. The original order I placed came damaged, I immediately called them disappointed, however David and Liz were able to quickly find a solution and turn a bad experience into a good one. I Recommend Liz as an associate to reach out too and if She is not there, do yourself a favor and talk with David.

Ricky Bell was a lot of help! Found a living room set and a bedroom set.

Very kind young man, very knowledgeable, ask for Ricky Bell

Professional! Friendly! Ricky Bell Jr was amazing

We had a very pleasurable experience; Ricky was very helpful and polite.

Tommi was very kind person whom welcome me and my mom when it comes to looking for couch in our place. Also, she was very patient and kindly to welcome us. However if you want her to help you she will help you no matter what!!!! She understands everything that customers wants.

Loved the customer service especially Assad he was awesome!!