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Ashley Store Reynoldsburg, OH (Taylor)
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Reynoldsburg, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Reynoldsburg, OH is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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I had a terrible experience at a different Ashley store in Northwest Ohio. After paying $877, they told me AFTER the fact that they couldn’t deliver my order. I dealt with the “beating around the bush,” for almost a week straight. Calling multiple times a week, trying to schedule a delivery date. Just for them to say, we actually can’t deliver your order. I canceled and went to this store instead. After explaining what happened, an employee named Christopher, went ABOVE and beyond for me! He ensured that they could deliver to me, and even gave me a discount for the trouble. Christopher and the staff at this Ashley, ENSURE the best service. They’re truthful, and give you the best quality assurance! If you visit, just know that this staff cares! Shoutout to Christopher for helping me, and making this right! Beyond thankful! 🤌🏽 if I could give more stars, I definitely would!!!
I recently purchased a mattress from Morris HomeStore in Reynoldsburg, and the experience was fantastic! From the moment I walked in, the customer service was top-notch. Jacob was knowledgeable about the different types of mattresses, taking the time to understand my needs and guide me toward the best option. His expertise made my decision much easier and more informed. To top it all off, he worked with the store manager to offer me a great deal, making the purchase even more satisfying. The entire team was welcoming, creating a smooth and enjoyable shopping experience. If you’re looking for a hassle-free, informative and customer-focused buying experience, I highly recommend Morris HomeStore in Reynoldsburg! Thank you for the great shopping experience Jacob
Had a great experience with LaQuita, she was absolutely the best helping us come up with our room. Thank you and we will be back
Laquita is very knowledgeable and friendly. Bright was also a tremendous aid!
Bright and Tessa worked wonderfully together to help me find a bedroom set. Bright was friendly and engaging from the moment I came into the store. I bought pieces from a discontinued series and had the task of finding a bed to match. They even pulled an end table over to help me visualize the set. I appreciate Bright's kindness, patience and care in making the best decision for my master bedroom. Thank you for stellar customer care. Kesha Calloway
I gave a 5 star because Amanda at the Reynoldsburg store was great. The delivery people were organized on time and thorough. Unfortunately, this was the 3rd Ashley coffee table that we got in. I'm not an unreasonable person, but all 3 (2 from Big Sandys) were defective. This last one was nicked up just as the others and all the bolts were missing to bolt on the feet. We've decided to go a different direction. Thx
Had what we needed and for a lot less. Great quality and super good delivery with very professional personalized set up.this is our second purchase and we would suggest shopping at Ashley's
Laquita Jones was awesome. She educated me on the benefits of a good mattress. That resulted in me buying one. I’m excited and waiting for my Purple mattress to be delivered.
Lisa and Tessa went above and beyond to assist us in getting our order placed
Chris, our sales person, and Tessa, the store GM, were so patient and incredible with us. They walked us through many different options that uniquely suited needs while also staying late after closing. Very rarely do you get this level of customer centric service these days! Will be coming back to this store going forward.
On January 24, 2025 I went to the Ashley Home Store at 2339 Taylor Park Dr, Reynoldsburg, OH 43068. My first 🚩 should have been when I walked through the front door the lady that was standing at the front looked me up and down and never parted her lips in any effort to speak, acknowledge my presence, or even ask was there any way I could be assisted or what was I looking for. Second 🚩, there was a sales men sitting on a sofa, looking in his phone, he never acknowledged me. I walked through the entire furniture store on, navigating it with absolutely no assistance. Even when I got fed up and walked up to the front to exit the store, there wasn't even a thank you come again. I have spent quite a bit of money with Ashley Home Furniture and to be discarded as nothing when I'm attempting to spend more money is very disrespectful and unsettling to me. I hope that this location based on the color of my skin refuses to assist me, especially when I was the only person in the store during that time. Do better!
Bright was amazing, not pushy and made us feel very comfortable! He even brought my daughter a water which helped tremendously.
Bright Hianno has amazing customer service skills he was so patient and really helped me out at the store.
Bill was absolutely AMAZING !! He was very patient and took the time to help me choose furniture for every room of my new condo. When I was unsure about furniture fitting in the space he pulled out the measuring tape without hesitation and helped me choose the perfect size for each space. His customer service was 10/10 definitely would recommend !!! 😊
Bill was wonderful. Very helpful but not at all pushy. He explained everything clearly and patiently asked if I had any questions. It was a great experience.
Delivery was excellent, professional, and quick. I’m very pleased with my purchase this far…two more pieces in early January.
The people in the store were very helpful, the pricing was great, and the delivery was prompt.
Bartt was very knowledgeable and helpful. He helped us find the couch that was right for our space.
Great experience, no hassle. Everything went smooth from looking for furniture to buying it and delivering it.
Our experience was amazing, Bratt was the one that helped us find our dream mattress and bedding! We appreciate his effort in helping us
Bill is great! Yay Bill!
Went to look for a new dual recliner and was greeted at the door by Abbey Jones. What a wonderful associate! She helped me find the perfect dual recliner and during our conversation even helped me purchase two new pillows and mattress cover! This was a wonderful shopping trip and I will definitely return.
Bill Anderson was super helpful in our search for a basement couch. He was actually the only salesperson in our weeks long search to mention double checking the width of the basement door. We are looking forward to our new couch!
Selling Manager Laquita Jones gave us excellent service and walked us through an educational process on how to pick the healthiest mattress for both of us.
Go see Bill at this location. He is great and helped us from start to finish. Big shout out for Bill!
Bill Anderson was great from start to finish , funny and out going made us feel welcome from the moment we entered the store! Thanks buddy for a great sales experience!
Jacob is our sales representative. He is very professional, courteous & pleasant to work with. He even allowed me to change my mind on the color sofa & loveseat a week later, after we picked out the paint & carpet. If Jacob didn’t have an answer to our questions he wasn’t shy about asking his manager. I would recommend working with Jacob @ Ashley’s for a new furniture purchase any day!
Just bought a mattress from the Reynoldburg store and couldn't have received better service! Laquita was very knowledgeable and personable. Wonderful to work with. The store was clean, bright and very inviting. We will be back to shop for living room furniture in the future. Thank you!
Kind and welcoming
Great experience. Sales person, LaQuita, was friendly, knowledgeable, but not pushy. Did not feel pressured to make any decisions.
This place just can't get anything done right. The ordering system is so jacked up. Their delivery team just makes up when they can or cannot delivery items. Somehow my phone number kept changing in the delivery so nobody called and, they sent me an email saying they were going to delivery an item, 3 hours prior to showing up so guess what, nobody was available and since my number was wrong, they couldn't call to confirm anything. Do not waste your time buying anything from here because their estimated times of delivery and their 3rd party delivery team are the WORST! Find a store that sells american only. Yes, you will pay more, but you do not have to deal with the overseas nightmare.
Bill was amazing helped us get everything we wanted worked with back office to help get the best deals!! We shall be back!!!!
LaQuita was super nice, professional and extremely helpful. She went above and beyond helping us finding our furniture.
Excellent customer service and products. Excellent delivery service. They bring items in your home, unpack it and set it up. They look all items over with customer and make notation if an issue/defect, etc. Whenever there has been an issue they always send someone out to either fix or replace item. Will continue to do business with
Bill was great! Very knowledgeable and helpful. Thanks, Bill!
Bill was fantastic when it came to the purchase of our furniture. He was patient when my kids were crazy and talked us thru the whole process. Great experience.
I absolutely loved my experience at this store. My sales person was Lisa and she was a breathe of fresh air. She was the complete opposite of a pushy sales person that follows you around the store. She asked what I was looking for, pointed me in the right direction, and gave me the space I needed. She also understood my need and was attentive to answering my questions (I had alot lol) she was very kind and patient. She made me feel comfortable, I felt like I was shopping with advisor, the same way it would be if you were shopping with your mom (but in a good way🙂) All in all I highly recommend. The manager was amazing and accommodating as well. Thank you Ashley furniture for an amazing experience. I cant wait for my new bedroom set and dining set to arrive.🤗
(Translated by Google) I bought a bed, furniture, mattress from them and the delivery process was quite bad, they deliver the furniture whenever they feel like it, they have no respect for the customer in terms of delivery time, I had to miss work to receive the delivery since they do not work on Sundays, when the bed arrived it had a very strong smell, probably some factory chemical which harmed me and caused me a terrible allergy, I went to the store to complain and they did not give me an answer, days went by and in the end they only told me that the claim will not proceed, very bad service I will never buy anything from Ashley Furniture again!!! I bought a bed, furniture, mattress with them and the delivery process was quite bad, they bring the furniture whenever they feel like it, they do not have the slightest respect for the client in terms of delivery time, I had to miss my job to be able to receive the delivery since they don't work on Sundays, when the bed arrived it had a very strong smell, probably some factory chemical which hurt me and caused me a terrible allergy, I went to complain to the store and they didn't let me know. They responded, days passed and in the end they only told me that the claim will not proceed, very bad service, I will never buy anything from Ashley Furniture again!!! (Original) I bought a bed, furniture, mattress from them and the delivery process was quite bad, they deliver the furniture whenever they feel like it, they have no respect for the customer in terms of delivery time, I had to miss work to receive the delivery since they do not work on Sundays, when the bed arrived it had a very strong smell, probably some factory chemical which harmed me and caused me a terrible allergy, I went to the store to complain and they did not give me an answer, days went by and in the end they only told me that the claim will not proceed, very bad service I will never buy anything from Ashley Furniture again !!! Compre una cama, muebles, colchón con ellos y el proceso de la entrega fue bastante mal, llevan los muebles cuando a ellos les da la gana, no tienen el más mínimo respeto por el cliente en cuanto al tiempo de entrega, tuve que faltar a mi trabajo para poder recibir la entrega ya que no trabajan los domingos, al llegar la cama tenía un olor muy fuerte, probablemente algún químico de fabrica el cual me hizo daño y me causó una alergia terrible, fui a reclamar a la tienda y no me dieron respuesta, pasaron los días y al final solo me dijeron que no procederá el reclamo, muy mal servicio jamás volveré a comprar nada con ashley Furniture!!!
Bill Anderson helped me and my brother get a great deal on a couch, entertainment system, and a coffee table and end tables. Super nice experience and we got what we wanted out of it. I definitely recommend going here if you need furniture. There aren’t a lot of helpful, personable, or polite people in customer service but he checks the box on all three!
Bill was awesome. Went way out of his way to help us. Great customer service!
Great service!
Ms. Davis was our wonderful helper the first time we purchased furniture from Ashley and we liked her so much we made sure to come back and work with her again! We really like the quality of our furniture for the price we paid that we have purchased from them. We truly loved the professionalism and knowledge that Ms. Davis had to offer. I highly recommend going to Ashely!
Vary rode and don’t like answering questions
Bill Anderson was awesome!
I went in looking for the stupendous sectional and oversized chair. It was at the front of the store and I fell in love. The sales associate was great
Purchased a living room set and tv stand from Bill Anderson. He was very helpful and was extremely patient with my overactive child. Would definitely buy from him again.
Highly recommended
Bill Anderson was our salesman for the 5 piece living room set we purchased today. Bill was so very helpful and explained everything we needed to know about the furniture and warranty. We look forward to the arrival of our new future in a few weeks.
Came in today to replace a cooling mattress protector for our sealy cooling bed. We’ve had our current mattress protector for a few years and thought it was time to replace it. When we walked in was greeted by an associate and we explained we were looking for a new protector for our mattress. We already knew the brand we wanted and exactly which one we were getting. When we found the mattress protectors nothing was priced or had prices shown, associate had a difficult time getting us a price for the one we wanted. 5 mins later she comes back and says it’s 249$, but the price online was different then in store. So we passed on it and walked around the store looking at other bedroom furniture. About 5 mins later the associate who had spoken with us said hey the protector you were looking at is actually 109$ so cool great we’ll get it. So we get up to the register to buy it and something’s wrong. two associates are speaking to each other and something was wrong again with the price or the associate entered the sku number and the price wasn’t 109$. So INSTEAD of saying to us hey this isn’t the price I told you it was, I got the skus wrong or mixed up they took it upon themselves to go and get a whole different mattress protector from the back and replace the specific one we came into the store to buy WITHOUT EVEN ASKING US! NOT ONE WORD WAS SPOKEN TO US they Just switched it out and thought that was okay?!? Now as the associate walked away with our protector we came into buy my wife said “I don’t want this one, I want that one” the associate just kept walking away with it, and the associate ringing us out just kept ringing us out for a whole different item THAT WE DIDNT ASK FOR OR EVEN WANTED! At that point we just walked out…. We’ve always bought from Ashley, we have their store card, our whole house is furnished with Ashley product. BUT THE CUSTOMER SERVICE IS GOD AWFUL. I think I’m done with Ashley furniture for good!
We started off our furniture hunting journey at the Ashely outlet. And eventually ended up at the Ashely main store. We knew what we wanted immediately and the person who helped us there was knowledgeable and answered all of our questions. I will say however that not all of the employees were of that caliber. The young lady at the outlet was helpful but still seemed to be learning making it harder to answer our questions or find the answers to them. And again at the main store another lady seemed to be confused about us wanting to get a specific couch in a manual recline option instead of the power option. And the floor models showed both options. We finally were able to get a person who could answer everything for us! It didn’t take away from our experience though. We were happy to be buying new furniture!
I had the best experience, thanks to LaQuita. Her customer service was on a whole nother level. She was very patient, provided steller knowledge, and was able to answer every question I asked. I left the store knowing I made the best purchase possible. From decore, comfort, warranty, product longevity, price, and a large variety of products to choose from, she gave me reassurance with my purchase and I appreciate her because I was just window shopping and left with a Gem. She definitely deserves a raise, and if she's capped, yall definitely need to fix that. I would hire her in a heartbeat just off of her professionalism alone. Thank you for a dope experience, I hope you employee more employees like her. I'll be shopping at Ashles for all my furniture needs and I know exactly who I'm asking for.
From walking into the store, to sitting on my new couch, every experience was pheasant
Laquita Jones was such a great help! Although we ended up getting something completely different than planned, we are more excited than ever for our new living room set! Her professionalism and knowledge of products made the decision so much easier. We look forward to working with her again!
Pete was so great! He was so funny and helpful on helping us find exactly what we were looking for! Will definitely be coming back for future needs! Thanks again!
I had an incredible experience from start to finish with morris and Ashley Furniture. The in-store experience was fantastic, thanks to the amazing employee who assisted me (Kayla). She made the purchase process incredibly easy, answering all my questions and ensuring I found the perfect couch for my home. The outstanding service continued with the delivery team. They went above and beyond to ensure my couch was delivered without a scratch. The team even took the extra step of disassembling my banister (with permission) to ensure the couch would fit into the room and then reassembled it perfectly. Their professionalism, attention to detail, and dedication were truly impressive. I can't thank them enough for their hard work and excellent service. 10/10 – I highly recommend them!
Great delivery. Never had a issue with them this is my 2nd couch
It was the worst experience purchasing furniture. When I finally got my order 30 days after the payment. The couch was damaged.
My experience with Ashley was good..Delivery guys was on time very polite I would use Ashley again in the future..
Laquita did a fantastic job of showing us items to match our needs! She was friendly, knowledgeable, and kind. Very good experience!
Abbey is an awesome salesperson; she went above and beyond to ensure my furniture-buying and delivery experience was a positive one. In her capable hands, everything proceeded smoothly including the delivery and assembly (thanks to Peyton, also awesome!) of an in-store floor lamp purchase. Highest and warmest regards for Abbey, and Peyton!
I had excellent service from in store picking out the furniture I wanted. To ordering it to delivery experience. I highly recommend getting your furniture here at Ashley Store (256 Reynoldsburg Ohio location)
Everything from the moment we met our salesman, Bart Peters, to the delivery to a house that wasn't even on Google Maps yet, was TOPNOTCH!!! The furniture was bought for my daughter's new home which wasn't easy to find. The delivery team was so PROFESSIONAL and FRIENDLY. Ashley Furniture is a QUALITY company that I would recommend to anyone needing furniture. Nancy L. Matthies
Kayla was absolutely amazing to work with. She was super helpful and took care of everything I needed. Definitely recommend going and asking for Kayla!!!
The customer service at the Pickerington location was to be commended. The assistant helped me with my order and it was expedient. Delivery was on time if not earlier than expected.
Kayla did an amazing job showing us around the store and helping us picking out our new mattress and bed frame!
Item was delivered on time. Item had a rub place on it, which the delivery team did the best they could to cover it up. I did not mind this action. Only negative was the color did not quite match up.
Ms. Jones was very helpful. We came in to look and she helped with all we needed and then we came back that weekend to do the financing. She was amazing with that process and was able to help us out. I would highly recommend working with her!
Ms jones was very helpful and a pleasure to do business with.
Ms. Jones was wonderful to work with. She is very knowledgeable on all the furniture we were looking at She answered all our questions. If your looking for kind and patient salesperson she is the one to ask for.
We purchased a couch with Kayla’s help and she was VERY helpful. I would recommend going in and working with Kayla, she was a joy to work with!
Kayla was great! She assisted us in the purchase of a new couch - she had a lot of knowledge and made the process easy and fun. Thank you!
Working with Richard was great! He was very personable and provided all the information we needed! Can’t wait to get our new furniture!
Bartt was amazing at helping us get the furniture we wanted. He was excellent and we were happy to have him help us!
Fantastic service from start to finish. Great delivery and setup. 10/10!!
LaQuita was the best! So patient and helpful when we came in multiple times to pick our favorite couch. She answered questions by text in between. No pressure, just kind and helpful. We are so excited for our new couch and the great deal we got!
Abbey was extremely efficient, kind and knowledgeable. Also made sure the delivery date worked with my schedule! I appreciated her help immensely!
Richard Starks was a fabulous help when I was purchasing my new bedroom set. Would work with him again in a heartbeat!
Ms. Jones is an outstanding salesperson. Easy to work with, hasslefree
Ms. Jones price matched our reclining sectional from another competitor and gave us a five year warranty which was half the price of the other competitor. Loved working with her💕
Love Richard and our new couch!
Bartt Peters was nothing short of AMAZING!!! Awesome experience
You’ll get the best you’re looking for with discount😆😆
Ms. Jones was very helpful! She assisted us with buying our couch and talking through mattress options!
This review is for Richard Starks. Very good salesman and representative of Ashley. Very respectful. Good family man. He's the kind of person you want to work with when making this size of a purchase. He helped us find what we were looking for. Thanks Richard!
Richard did A Great job!! Love all the choices at the store.
Miss Jones was such a lovely salesperson. I didn’t feel pressured, she took the time to help me deliberate for quite some time, and gave great suggestions. I love the furniture I ultimately decided on!
Kayla was super helpful and gave us all the information we needed to get furniture for our new house!! Fatima even gave us a bandaid for our daughter! 10/10
Laquita was very knowledgeable and extremely helpful. My wife and I have been shopping for a while and finally made our decision because of her patience and great customer service. Thank you Laquita, you have provided us with 100% customer satisfaction!
Kayla was great help. Really took the time to help me match everything I wanted plus a few add ons. Will be back to see her again soon.
Kayla was so helpful!!!! Walked out with great deals and more than we planned. I will be back for sure to work with her on my next room update!
Laquita Jones was absolutely amazing!! She helped find the perfect sets to match my very specific requests. I'm so excited for our new living room!
Richard was very helpful during our visit today. My mother was able to find a sofa she liked and the check out process was quick and smooth. He was able to answer all our questions. Highly recommend.
Richard was amazing. He was patient, very respectful, and beyond attentive. I recommend everyone go and ask for him. You will not be disappointed. Thank you Richard for going over and beyond in providing outstanding service!
Kayla did an amazing job helping us find our table . She walked us through our options that best met our needs . Thank you so much.
Bad service
Abbey did a great job offering us the best deal. She's so friendly and sweet. Definitely recommend her for future purchases.
Miss Jones knows her stock and her style! We always came back to her first recommendation and can’t be more pleased with the experience and furniture!
Great service, great deal on a floor model. Prompt service and delivery
We bought a couch at a year and half ago. We have had stitching come undone from cushions and framing break on one, now I believe a second is breaking. They sold us on warranty that has been a NIGHTMARE. I started the claim process with them January 28th. It was April before they got a tech here. He said the framing just doesn’t last long on these coaches and had to order parts. That was two weeks ago and I have yet to hear back from that company. Between the quality being far more inferior than I had expected and this awful awful warranty company I have no intentions to do business with this company. Tread carefully, research the furniture thoroughly and don’t buy the warranty if you can help it or if you do know that it’s going to be months before anything is done. I intend to report this to the BBB and anywhere else I need to. Update: after two weeks GBS/Protectall contacts me to tell me that frame repair is not covered. Looked at the list of what is NOT covered and I didn’t really see anything actually covered. Also spoke to Ashley/Morris to find out the manufacturer warranty is also only good 12 months. This is insane. You spend over 5 grand on three pieces of furniture and hundreds on a warranty thinking you’d be good and have quality furniture. Only to have it break down 12-14 months later. Do your research on these companies throughly. Don’t rely on good reviews. I didn’t even know it until recently they even have a class action lawsuit on their hands. Want to make it right? Give me my money back so I can have someone else come fix it or I can use that money to buy better furniture. Also, FYI I reached out to them per their request below and they still did nothing.
Salesperson helpful. Wished for a bit more inventory of dining tables, but I did find what I was looking for, two-toned round table with leaf, upholstered chairs, easy care finish. Sale price was reasonable. Email and text communication regarding sale and delivery very good. Delivery was on time, damage free, and a friendly and efficient team who assembled table and cleaned up all debris. I love it in my space. 3 chairs yet to come but are expected soon.
Do not listen to the salesman when they try to sell you on the extended warranty. I was told it would cover just about everything. He even said I could catch it on fire and the warranty would cover. A sucker was born that day and it was me. Total lie and horrible service. After several calls to the warranty company (they never answer the phone) and zero help from Ashley staff, I finally found their website. I filed a claim because the material on the arm rest is literally peeling away. The couch is only 2 years old. Apparently, I rest my arm too aggressively? Thousands of dollars wasted. Don’t fall for the scam. I hope the sales guy enjoyed his morals-free commission.
Kayla Anderson was extremely helpful and willing to answer all of my questions. The loveseat purchased is perfect for my needs. She was very knowledgeable about all aspects of my purchase which went smoothly. I will be back to purchase additional furniture from Ashley in the near future.
Couch was OK, but they signed me up for a credit card without my knowledge and it's been impossible to close it, most frustrating experience ever. They push really hard for you to sign up for a card but don't give you the disclosing paperwork or anything, suddenly they just tell you that you have a card open with them, DO NOT RECOMMEND. They also had a promotion with gift tiers based on purchase amount and they never gave us them, no excuse either, just an oops! Store owner gives customer service email and they redirect back to the owner, ridiculous
Ms. Jones was awesome, listened carefully and directed my husband and I to the perfect mattresses. Very thorough and patient, gave us options. She will be salesperson from now on ar Ashley furniture on 256
We had a GREAT experience in the store ordering our furniture. Kayla was extremely helpful and accommodating. 5 star service. Would highly recommend this store.
Overall are experience was great. We were greeted in the store promptly, left alone to shop and our sales associate was back when needed. Our bedframe did arrive with some damage, but we received a call back right away and it has been handled.
Had a get time. Janene did a great job.
Laquita was nothing short of amazing. She took her time with us and made sure we left satisfied. She made us feel very confident in our purchase. We appreciated all her help and will definitely be back to shop.
The delivery team kept us informed of the expected delivery time which was much appreciated. They were very careful with our buffet and placed it exactly where we wanted it. They were very professional and friendly and gave me the impression they enjoyed their jobs. Highly recommend this company.
Ms. Jones was very friendly, kind and helpful. She gave great suggestions on different pieces of furniture. We never felt pushed into buying an item. She worked with us on discounting a sectional sofa and stayed after the store closed to make sure we were completely comfortable with our order.
Laquita was very pleasant and patient. I had a wonderful buying experience! I’ll be back soon! Thank you for the awesome service. I can’t wait to enjoy a good night’s sleep on my new mattress.
Super nice and helped with questions
We were helped by Kayla and she did a great job making sure our purchase went smoothly with free delivery. Big selection of furniture
I had a great experience. Workers were helpful and friendly, and my furniture has arrived in a timely fashion!
Ebbi was great!
Great experience, Richard was a great help with us finding the perfect couch for us!
Janene did a great job making the whole process as easy and smooth as possible.
Amazing experience and great staff
Michael was very helpful and helped us find the exact lamp we had been hunting for! Very personable and made the experience not awful haha
Richard Starks was such a great employee, very pleasant and helped me purchase 2 dressers that were on sale!! I couldn't thank him enough he was amazing, and kind and very patient with me!
Janene was SUPER!! I had no idea what I wanted and she was patient and helped me decide and was so friendly.
Great customer service, there was no pressure to buy. Our sales associate was helpful and informative. Our loveseat came in when promised and the delivery was smooth and efficient.
I just left the store and had the best interaction with Kayla Anderson. I sm in the process of buying new home and need everything. The young lady is fantastic. Super helpful and friendly. She gave excellent decorating ideas. She is a gem and her customer service was by far the best I have seen in a long time.
The lady we worked with was so helpful, honest and very informative of the products we were inquiring. And if she didn't know, she went and found out!
Always able to find what I want at a great price.
Very good buying experience. Kayla was very helpful and knowledgeable. Purchase process was quick and easy. Will definitely return in the future.
Very friendly and quick service
Miss Jones was exceptional.
Tonight my husband and I were served by the wonderful, professional, attentive, patient, incredibly helpful Ross Hughes. He helped us in every way possible as we searched for our dream couch. He went above and beyond for us in every way, and we have decided that from now on, whenever we want to shop for furniture, we’ll specifically come to this location and ask for Ross. Thank you so much Ross for high quality support, hospitality, and professionalism!
Ms. Jones was really helpful in helping me make decisions on my furniture. Very nice and helpful.
Our salesperson, Kayla Anderson, was outstanding. She stayed late to let us drive to another Ashley so that we could sit on the furniture that she suggested for us.
LaQuita Jones was fantastic! Very friendly & knowledgeable. I enjoyed my shopping experience and look forward to shopping with LaQuita @ Ashley’s again!
Thanks yu for the bed set
Abbey was amazing and helped with all of our questions. Can’t wait for our new furniture!
Abbey was extremely helpful and knowledgeable. She kept us updated on our delivery and checked in afterwards. Excellent service!
She was very welcoming and extremely caring. I came in and left with a purchase! She’s good at her job 🙏🏼
Ms. Jones was very helpful and kind. She approached us right away and helped us save hundreds!!$
Miss Jones was amazing and answered every single question! Awesome experience!
We were greeted by and had wonderful customer service with Kayla. She listened to what we were looking for and made great suggestions and recommendations.
Taylor’s customer service was top tier! I highly recommend having her assist making your home great!
Very helpful in deciding on a mattress. Very friendly.
Great experience Ms Jones was helpful and service awesome.
Ms. Jones was super helpful helping me find a new mattress and sectional.
Wonderful person and as a knowledge of customers need.
Great experience, very friendly staff. Very knowledgeable.
Kayla was wonderful and helped us throughout our entire purchase experience. Thanks, Kayla!
Great customer experience with Ms. LaQiuta. She was very knowledgeable and you should hire more like her. Thank you!!!
Great experience! This store and the staff are top notch. The staff is very knowledgeable, friendly and patient. I change my mind allot and they did not get frustrated with me at all. We were greeted when we walked in the door and the friendly service continued until we walked out the door. What a great atmosphere to spend my money! I will be back!
Very professional
Kayla was wonderful!!! She was kind, patient and very pleasant. She heard me. She guided me to all of the features that I told her that I wanted and didn't allow me to get sidetracked (which is so easy for me 😊) I needed that and I loved that! I will be back to buy more furniture from Kayla. Thank you Kayla!! You're the best!!
Have been buying furniture, for 12yrs. Living Rooms, kitchen table n chairs, many reclining couches and love seats, Recliners. Lots if furniture for our adult children.
Great visit! Laquita really helped me pick the best couch for my space! Definitely recommend for anyone picky about their couch.
Awesome experience! Janene was helpful without being the least bit pushy. She helped me explore options and offered great advice. Found me some discounts and honored a lower online price. I’ll definitely be back.
Ms. LaQuita Jones made my couch shopping experience a breeze. She was very informative, helpful and knew what she was talking about. What was most helpful was her communication skills when there was a problem and she took care of them. Thanks again! I'll be back
Not the best buying experience. Wish things wouldn't went different. The main guy with slick back hair assured me we would get our order the week after thanksgiving just to get us to buy. We went in the week after and they told us it would be end of December. Beware these guys will say anything to get your sale without even knowing when the furniture will actually be delivered!
Found just what I was looking for! ROSS HUGHES helped us through the process an was super nice and helpful!! :]
Ms Jones was wonderful helping us find our new couches! Thank you!
Laquita Jones is the BEST associate ever! She provided her cell number and texted me all kinds of measurements to ensure the furniture would fit in my home! She also met me at the store prior to her scheduled time to work and offered great pricing and delivery service, too!
Ross is a great guy, extremely delighted with the way he explained everything to me, would recommend anyone looking for furniture to come here.
Mrs.Jones was great!
Miss Jones. Rockstar. Expert and appreciated her help!
Friendly staff and large selection of furniture
Bartt and Ross are great!
Ms Jones was great to work with!
(Translated by Google) Very good service, they helped me a lot, I must thank the two people who treated me Steven Lynch 👌 (Original) Muy buena atención me ayudaron bastante debo agradecer a las dos personas que me atendieron Steven lynch 👌
Taylor Wood was a delight to work with. Answered our questions and assisted us with our purchase, making for an easy transaction, while being both personable and professional. Clean, organized store, huge selection. Will definitely return for future needs.
Was amazing and was great customer service and helped me get a deal that I was looking for Thxs Ross
Miss Jones was incredibly helpful and patient, our table looks beautiful 🤩 Thanks!
Cannot say enough good things about our experience with the store and the help we received from Kayla Anderson!!! She was patient and helped us figure out exactly what worked for us. Thanks so much!
My experience was excellent. Ms. Jones worked with me. She was kind, patient, and informative. I shopped around at other furniture stores, however they were not as informative as she was. It was a difficult decision as to which type of bed I should purchase. I so appreciate that she was not pushy, and was not more interested in the sale than in my long-term health and happiness choice. I am so pleased with my adjustable bed.😊
My boyfriend and I were days away from closing on our home and we went to Ashley’s to look for a couch. We found the perfect one and Ms. Jones helped us figure out exactly how we were going to get it for closing. She was very nice, attentive, and walked us through the whole process. Go see her!!
I went to a competitor big sandy super store and they were less than friendly. I ended up at ashley next. They are so friendly and really helped me to get what I needed thank you so much kayla. I really appreciate your friendly manner, product knowledge and great customer service. Mahalo A joseph
Kayla A. Did a great job helping us find our mattress and sectional. She displayed exceptional customer service and patience with us, as we tested EVERY mattress and sectional! We cannot thank her enough!
Ashley Furniture in Reynoldsburg, OH is the best place to buy furniture! The store has a HUGE selection, professional and friendly staff, and the best prices we found! Janine was very helpful and personable! Highly recommend Ashley in Reynoldsburg!
Outstanding customer service!! Beautiful bedroom selections!
Miss Jones is not only fun but she was very helpful in my decision making on my new couch. Highly recommend coming in & seeing her for your next furniture purchase!!
Ms. Jones Helped us with what we needed to buy, very helpful and explained everything thoroughly. Got us everything we needed at a very reasonable price. Recommend.
Taylor was great to work with! Thank you for your help.
After spending a whole day going from furniture store to furniture store Laquita took the time to listen to my family’s needs. We could not be more impressed with her professionalism and knowledge of the furniture. We couldn’t decide between a table or ottoman she asked a few questions about how the family would utilize the space then took us to this gigantic ottoman 😍 we love our purchase !!
Ms. Jones and Steven were amazing and efficient. Best service ever!!!
Great value, great quality. Great service in-store. I would recommend this store to my family and friends.
Miss Jones was fabulous to work with She helped me look at couches and my daughters furniture for her apartment
Kayla ! She’s so nice and helpful.
Had a good experience with Laquita, she was so helpful
I would definitely recommend Ashley Store. The service I received was excellent. The sales person I worked with was helpful and explained all the purchase and delivery options. My experience was exceptional.
Laquita Jones was amazing. She answered any and all questions my husband and I had. We picked a few furniture sets out and she helped us find the right set for our home. We will be back to make another purchase very soon.
Laquita was fantastic and I found the perfect couch and ottoman!
Execellent service, kind and very patient with us. Never rushed us one time
Came in to look at mattresses and ready to fight off the salespeople tonight and were pleasantly surprised. Kayla was so helpful, patient and no pressure. Helped out when needed but let us try things alone as well as buying a mattress needs some thought. Thank you Kayla, much appreciated.
Kayla A. was amazing! Purchased a Mattress. She was knowledgeable and helpful. We were very indecisive and changed our minds several times, even after she had the order in the system. She never lost patience with us or made us feel like we were a problem. She broke down all the finance options. Such a great shopping experience!!!
Me and my wife went into Ashley Furniture today looking for a new mattress. We met JT , he showed us a few of the ones they had in stock. He brought Laquita Jones in to go more into detail of the different mattresses. They were very informative and we got our new mattress. It will be delivered tomorrow. Thank you Ms. Jones & JT , job well done.
Kayala ,she soo greatful and had a professional way of dealing with the costumer.
Such a great experience. Kayla was so helpful. Gave me all the time I needed to make choices.
Taylor Wood was super helpful and very easy to work with! She helped us get setup up with a full living room set no problem. Definitely come and ask for Taylor.
Taylor Wood was awesome! Highly recommend having her help you at this location
Kayla was very helpful and nice. She helped me so much with getting the furniture I wanted. 10/10 I recommend!!
Ms. Jones was so helpful in helping us find the perfect furniture for our home. She made the process quick and painless!
JT was amazing to work with! Very nice, professional and knowledgeable.
Kayla was amazing to work with! Found our theater seating solution. Thanks so much!
Had a great experience at the Taylor Rd location. We were helped by Ms. Jones and she was professional and patient with us making sure we got the best prices available.
Quality product! Fantastic service and interest free financing!
Ms. Jones helped me find my mattress! She was very nice and went through all options with me thoroughly. Will definitely be back for future needs. Sending friends and family her way! :)
Steven was incredibly helpful. We had very specific requests and he was able to show us options to meet those requests. He didn't waste our time showing us options that wouldn't work for us. We had no intention of purchasing anything that day, but he was able to find us exactly what we were looking for.
Great prices. Truly awesome sales rep team. Made me feel welcomed, cared for, and not under pressure. They were helpful and transparent. Excellent team and great experience. Thank you!
Jt was very professional, kind, and helpful with helping me find bedroom furniture. Very thankful for all of his help!
JT was very helpful and informative! We will be back!!!
Store was clean and staff were friendly. Steven was beyond helpful. He listened to what we were looking for and helped us quickly look at products that were what we wanted. Thank you for making the process so easy!!!!
JT Morison was very helpful and made it possible to bring home the right couch for the family. Highly recommend
Amazing experience! Thank you javoughn for all your help. Highly recommend this salesman when coming to this location
Recently made a purchase after having a great experience with there associate JT Morrison. Very friendly and knowledgeable, it made the buying experience pretty easy.
My fiancé’( Mr..Brown) and myself purchased some Furntiure from the Ashley Store in Reynoldsburg, Ohio from Mr. Bartt Peters and Mr. Stephen Lynch. Mr. Peters was very knowledgeable and willing to answer our questions concerning a purchase, while also displaying superior customer service. Upon receiving our order we encountered some problems , in which Mr. Lynch went above and beyond to resolve. In dealing with our matter he displayed superior professionalism and exceptional customer service and always is willing to assist us with any questions or concerns. We are extremely pleased with our purchase from Mr. Peters and appreciate Mr Lynch’s resolutions, which prompted us to make an additional purchase and to shop Ashley Furniture/Morris Home in the near future.
It’s my first experience served very well best place to buy some stuff for home
JT went above and beyond and excellent customer service and knowledgable
Laquita Jones was a amazing
Laquita was great and very attentive. Good buy! Very happy with experience
Kayla was very patient, knowledgeable and helpful while I searched for living room and kitchen furniture. Due to her excellent customer service she helped me with my decision to purchase 8 different pieces. Excellent customer service truly goes a very long way! All other staff working in the store greeted me as well!
I had an impeccable experience with Javaughn. He was very diligent and attentive to my needs. 10/10 recommend!
Great customer service
Great Experience and Taylor was awesome, if you need new furniture go see her.
My mother in law spent a pretty penny in this store. They couldn't deliver for 10 days. Now no one is answering my request for information. Javaughn has let me down.
Kayla Anderson was an awesome sales person for us. She was very polite and answered all of our questions. She was able to give us a discount. I would highly recommend her to anyone purchasing furniture at Ashley Furniture.
Laquita is best sales person we have experienced in a long time! She knows her job and any questions we ask she was able to answer with products and sales. Ms. Jones was fantastic explaining how the sale and promotional items. I will definitely seek her on my next visit.
Just bought bedroom furniture from Dustin. Excellent service from this young man. Thank you Dustin!
Miss Jones was fantastic! Efficient and so friendly, and found just what we wanted. Great experience.
Dustin, Miss Jones were very patient with me. I will definitely be coming back. And referring them to friends and family.
LaQuita was fantastic, efficient and a pleasure to work with!
An incredibly poor customer service experience. Our sales associate ordered the wrong items. The portion of the order that was accurate arrived damaged. The agents we spoke with showed and continue to show no empathy. It’s a farce to call them customer service representatives. It’s been 45 days since we’ve made the purchase and they have still not replaced the damaged items or delivered incorrect items. We’ve contacted the GM (“Steven”), sales associate, multiple “customer service” reps and no one seems to care. If you’re considering Ashley home furniture there are better and more reputable company’s out there who actually value their customers. If you’re reading this do yourself a favor and take your hard earned money elsewhere. They simply do not care and will take an “ignore it until goes away” approach to any customer service you may need after purchase.
Ms Jones and Mr Halko took their time helping us today and even stayed after hours to help us get what we needed. Great experience overall!
Ms JONES DID A ALSOME JOB SHE TOOK HER TIME IN HELPING US SELECT OUR NEW BEDROOM SET AND MATTRESS ALSOME JOB SAYS ALOT ABOUT HER CHARTER SHE DID NOT RUSH US VERY HAPPY THANKS.Thanks Ashley homestore in 256 😊
JT was very helpful, professional and relatable. Will definitely be coming back!
Had great service from Javaughn Morrison.
This is one of worst location they never take care customer I have been more than 10 times to solve the problems they never take care store manager more worse they don’t give time to customer can you come Monday Iam busy they supposed to take care customer have big problems with his purchase they broke my door wall every thing they never responded I send them pictures throughout they provide me there email and now they put my one table in replace but now they blame me we already give money back to you be careful with this store this is true story Iam sharing to you my friend I try so many times you can meet president easily but manage of that location very hard iam tired of this people
From the moment we entered the store a great experience! Thanks Dustin for the help and a very smooth sale.
Bartt helped us out a ton. He was so kind and patient as we made our selections. He was able to answer all of our questions and provided a lot of helpful information. As someone who hates the furniture-buying process, I have to say i walked away from our experience feeling really good about all of our purchases. Im glad we decided to stop by, it was a great buying experience!
If you need some new furniture, definitely check out the Reynoldsburg location! Excellent selection, friendly staff, and clean environment. David was extremely helpful in helping my wife and I make a decision on a sofa. We'll continue to purchase our furniture here.
We had a great experience with Miss Jones. She was extremely helpful and very knowledgeable.
David was super helpful and friendly. The store store was clean and welcoming. Once I decided on my purchase, he was quick to help me complete the sale and have it delivered next week! Thank you!
JT was a amazing. My mother and I entered the store with just an idea, and walked out with a beautiful couch set that was to our liking and in our price range. Will definitely be back for my couch next!
Ms Jones she is really helpful and she gave lots of time to the customer and I really appreciate that she help me a lot. She answered all the questions that I ask.
Laquita jones Was a very great employee to help me find my bed
Ms Jones performed outstanding assistance and answered all my questions including being patience during my selections.
Ms. Jones was a huge help… would definitely recommend to anyone seeking new furniture!!
Provided us with excellent information to help us make our decision on a mattress and bedroom suite! They were not pushy and gave us the freedom to browse without hovering.
Had an excellent experience with Dave, he helped us choose our couch. He gave us space to browse without being overbearing. His knowledge and assistance made finding the perfect couch easy. I highly recommend him for a stress-free furniture shopping experience! His friendly and humorous approach, coupled with his respect for our space, made the entire shopping experience memorable and stress-free. If you're on the hunt for furniture and want a positive, enjoyable experience, make sure to look for him!
David was awesome Gave us his frank advice that was very helpful, no pressure, and friendly. It was a very pleasant, rewarding, experience
David was such a helpful and friendly sales associate. Greeted us warmly at the door, answered all questions and concerns and left us feeling seen and understood even when we left without making a purchase today. This location is lucky to have David working for them. If you stop in, give David a holler.
Ms. Jones was amazing and helped us find everything we needed!
David Brantley was a big help on our purchase. Very satisfied.
STEVEN was great he helped me fix an incorrect order but it was fixed in a timely manner.
Great! Knowledgeable!
We had a great experience with Kayla. Buying the right-sized couch for a small apartment was made pleasant with her great care and service. She was professional, personal, and helpful. Hope she gets a bonus for her upcoming wedding and honeymoon. :)
Update, we went back to reselect something and the experience was just as good as the first with Ms. Jones! She went above and beyond to be helpful as possible and dealing with customer service for us! Ms. Jones was so helpful with not only my husband and me, but my mother in-law too. The whole store was very friendly and not pressuring.
I went to the Ashley Home Furnishings Store in Reynoldsburg, Oh to purchase furniture for a new home I'm having built. Bryson greeted me and asked what I was looking for. Since my purchase involved furnishings for all rooms including beds and mattresses Bryson enlisted the help of associate JT. The two of them were so knowledgeable and answered all my questions. They helped me make comparisons to make sure I was satisfied with each selection. They searched online stock to find what I wanted and were patient with me as I shared my dislikes on certain items. My 94 year old mother was with me and they were very attentive to her needs as she tired from the many hours it took to shop, even bringing a chair up to the counter for her while I was going through the final sale process. I went back the next day and added more to my selections. I can't sing enough praises for these two young men! I highly recommend Ashley Home Furnishings Store in Reynoldsburg and JT and Bryson.
Kayla & Fatima were Amazing. The entire staff was friendly & kind
Associate Bryson was very helpful the last time we were at this store. We specifically came back to buy because of his helpfulness.
Two gentleman helped us named JT and Brice. They were very friendly and efficient. We found our perfect bedroom set and the quality is excellent.
Amazing customer service!
Dave was very knowledgeable, kind and all around great!! I’d definitely recommend checking out Ashley on 256 in Reynoldsburg!!
I was in at the Ashley furniture store in Reynoldsburg today with my husband purchasing a bedroom set & Our experience working with JT & Steven was incredible. They are knowledgeable, helpful and just all around great salesman . Wish there was better customer service out there like we had received today. Thanks for everything ! Very pleased with our experience today .
We had a great experience! Bartt Peters was so knowledgeable and helpful. He worked hard to make sure we got all possible discounts. He thoroughly explained the whole process! Can’t wait to see it in our home!
Had a great experience! Bartt was amazing! :)
I went to Ashley's after I checked my dining table online and it's price. The store had wide sellection on dining tables so I was able to Check out the material in person the table I was looking forward to buy online. Taylor was a great associate who helped me not only with what i was looking for but she also helped me to shop around couple other options under my budget. She was very calm professional and knowledgeable. She helped me set up the delivery date as I was looking for. Overall I had a great experience with the Taylor for setting up my dining table delivery and the selection. The other staff members were very nice and kind and were attending other customers as needed.
it and Justin were absolutely amazing! So helpful and we found exactly what we’re looking for!
I had the displeasure of dealing with laquita a few minutes ago, shes extremely rude and will not use this store anynore.
We had a really good experience with Ashley Furniture in Reynoldsburg!
Kayla did a great job helping me pick out a new couch!
The people that work here, really love each other. They are so awesome, even the people from Pittsburgh. Lol...I was treated really good, with an outstanding deal!
I really enjoy my sale person Ali so sweet. They are very friendly group of people. The store manager Fatima was also very helpful. If you looking to spend some money on good quality furniture go to Ashley’s furniture on Route 256.
Taylor was a great help. She was very informative but didn’t pressure us at all!
Allie and JT provided excellent service was able to help me narrow down my selection and provided great info!!!!! Great energy!!!!!
Great experience at the store. David was very helpful and professional. I purchased the sofa I wanted and if you need someone to help you ask for David.
KAYLA YOU ARE BOMB!!! THANK YOU FOR MY NEW MATRESS! Anyone looking for anything new for your home needs go see KAYLA TOWNSQUARE REYNOLDSBURG OHIO
The salesperson was patient. The delivery was seamless. I will say compare the prices on line to the prices in the store may save you a couple dollars.
Kayla was our salesperson today. She was extremely helpful and pointed out when something wouldn’t work. We appreciated that she told us this instead of steering us wrong just to make an additional sale. She was also able to get our couch delivered before our company comes for the holiday weekend. It was our first time shopping at Ashley Furniture and it definitely won’t be our last. Thanks, Kayla!
JT from the Reynolsburg Ohio area went above and beyond to help me ! Much appreciated !
Excellent customer service loved the service from David , Justin and Steven
Friendly staff and quality furniture
So recently I purchased a couch online from a different furniture store but unfortunately I had to return it because it was too uncomfortable.(That’s what Iget for purchasing furniture online🙄😄) So anyways I decided to try Ashley’s. I’m so glad I did! They had a lot of variety and good quality pieces at a decent price. The staff there was absolutely phenomenal especially Kayla and Justin( My homie😄) They were kind, courteous, knowledgeable and hilarious! I definitely recommend this place!❤️
He was a great sales man I like he was helpful what we need it and the plus part was he is a man of god keep up the good work may God bless read more business triples the sales for taking care of us
Great experience. My mother just loves her set
Justin & David (father/son duo) Are The Best! Very polite and professional!
La'Quita was amazing and very helpful!!
Excellent! Kayla was an outstanding sale person.
Justin was super helpful, and Knowledgeable with our furniture purchase. We will be back for more purchases.
Kayla was an easy to get along with sales associate. She asked us right from the beginning what we were looking for and took us right to it. She then left us alone to look until we were ready to talk to her and ask questions. She then did what she could to find us the best deal- even contacting another store on our behalf. Thanks Kayla!
David was very kind, helpful and personable! I would buy more furniture from him 😀
Ali is one of the best sales reps you have.
Justin was extremely helpful. Couldn't have asked for a better experience
Justin Brentley was exceptional. He was very knowledgeable, friendly and helpful.
Miss Jones was amazing. Thanks for all your help!
Justin was AMAZING!
Nice selection of well made furniture. The only bad part is that it is only a showroom. No furniture in stock for same day.
I had the best experience with Kayla at the Reynoldsburg Oh location. Thank you for all your help!
The salesman assisted us by answering all questions. When the items went on sale, the price was matched as stated on the website. We had to have the warehouse hold the items for us for a couple weeks; there were not issues with this. The delivery men were very polite and quickly put the items together I would definitely shop a Ashley again.
Great service.
Tremendous experience at Ashley's, very knowledgeable and helpful staff. Ask for David!
Shout out to Fatima and Justin for excellent team work in getting us our awesome furniture! Great experience we will be back!
Justin Brentley was extremely helpful with our search for a powerlift chair. We also bought a purple mattress for a fantastic price. Justin and Fatimata Ba were very helpful in getting us the best price and financed as well.
Justin was absolutely wonderful! We went in to find a couch for our new home and with his help we found exactly what we were looking for! We will definitely be back to shop with him again.
Justin greeted us at the door and was very knowledgeable and friendly.
Justin helped me with all of my questions. He answered them very well and helped me make an informed decision. Customer service was top notch.
Kayla Anderson was amazing above and beyond for us wouldful sales person
David was very helpful!
I went to Ashley home store to exchange a mattress set for my parents. Justin the sale representative was helpful and knowledgeable. I ended up getting a GREAT deal for the trade of my parents mattress. I would recommend if anyone is looking for anything for their home to go to Ashley's in Reynoldsburg and ask for Justin you will not be disappointed. Thank you Justin!
Justin was very professional & patient with our decision making. Very nice guy! We will purchase from him again in the future!
Great place to go highly recommended Fatima and Justin were a ton of help! If you need any furniture go to them
If you value your time and money go anywhere else. The associates are fantastic while trying to sell you something but the customer service is gone if you have an issue. There is no corporate phone number to help with issues either, they just direct you to the website. They delivered me a broken sofa sleeper and gave me the run around to get it replaced and flaked on delivering the replacement TWICE, without so much as a phone call. When I called to see what was going on after my delivery window had passed they were incredibly rude. Bottom line: save yourself time and a headache by shopping ANYWHERE else.
Costumer service rep was amazing not pushy and very helpful
David was great! He helped me get a great deal in my price range!
Went Ashley furniture for a bed and got a great deal from Justin who saved me money on a floor model. Justin is the most friendliest, honest and knowledgeable of the store furniture.
Justin and Fatima were wonderful. Thanks for the excellent service!
Laquita has helped me on all my transactions. Great customer service, prompt, very attention to detailed
Kayla was wonderful! We changed our minds a couple of times and she was always very pleasant! I had to call the next day for some info and she was super helpful! Great experience!
great costumer service from everyone and we got what we were looking for
Justin and Fatima Were amazing. Great customer service . Will shop there again !
Busy location. Difficult to get in and out. Nice store. Clean and helpful staff. Great selections. Decent price, some sales. Has an clearance section in the back of the store.
Laquita Jones helped us at the Taylor Park store. She was professional, courteous and helpful while we tried to make up our minds. And she graciously put up with my husband's funny stories :-). Great customer service at check out too.
Nice selection, terrible prices. 30%-40% more than Ashley website. Very confusing.
Ali was great. The whole experience was pleasant!
Laquita Jones, was amazing help !! Her attitude was great and was very personal!! 10/10 !!! Would go back just for her help !!
Taylor was a great salesperson! Can't wait until I get my new bed! Thanks again Taylor.😴😴
Very helpful and very informative and great service.
This has been a FABULOUS experience! The staff was amazing, especially Laquita. She helped us pick out exactly what we needed and wanted. Would definitely recommend and be back!!
Ali was amazing her customer service was everything.
David was very helpful with our purchase. Will definitely return for future purchases.
Justin was definitely one of the best salesman I’ve ever dealt with. He was very helpful from the time we walked in to the time we walked out. I highly recommend if you’re looking for new furniture
Awesome Service! Super pleased!
I appreciate the talent of the staff. Kayla, who assisted me with my selection, was a great listener. She balanced intuition with knowledge and empathy to help me select something that I feel excited about for my space.
Javaughn was very helpful and so nice with helping us purchase some new furniture. So knowledgeable about the products that they sell. Very much recommend his expertise
Just purchased a new living room sectional. Justin was great. Not pushy, gave us space, and answered all our questions. Thanks for your help.
I met an amazing customer service rep by the name of Mr David he was very pleasant very professional truly blessed and he hook you up with great deal so come on out to Ashley Furniture and speak to David he will actually hook you up with some amazing deals and you have a wonderful protection plan on your furniture stay blessed.
Ms.Jones was phenomenal and helpful gave me fast and speedy service! Thanks
Taylor was very nice, knowledgeable and helpful. She checked in on us and answered our questions but wasn’t overly pushy about trying to sell us something like most places we went. We left wanting to take time to think about what to get and when we came back in she remembered exactly what we wanted (probably better than I did). Overall a great experience!
We were greeted by David as soon as we walked in. He was a wonderful help and answered any questions we had. He worked with us to help get the best possible deal. We will definitely be coming back and will be recommending everyone to come to Ashley Furniture and asking for David.
Justin and Fatima were Amazing service very personable made transaction quick and easy couldn’t ask for better service
Miss Jones was the best! Thank you!
David , Did good job helping us with purchasing a new bed and mattress we needed for my daughter.
Great experience! Justin was very professional and explained everything in detail and the manager Fatima was very helpful as well. Will definitely refer my family and friends as well as be a repeat customer
You guys have a well ran team! Extremely kind, compassionate, and professional.
Dave made my bedroom shopping an A++ experience! From the start I was greeted with a warm welcome and him and his assistant went above and beyond to accommodate my interest in the type of bedroom suit I was looking for. I'm telling you, you have got to come here if you looking for any household furniture for professionalism, good price and quality furniture.
JT saved me so much time and headache and even money helping us order and get our furniture assembled after we tried online delivery and putting it together ourselves. Just have them put it together - it’s worth it, lol
Justin was extremely helpful in helping me with my purchases. Thank you very much.
Absolutely love Ms.Jones. Just bought a living room set. Perfect customer service.
Justin was amazingly helpful and polite we found a great sectional and king bed that I love!! I would recommend Ashley furniture for your next furniture purchase!
Super helpful to find us the best fitting mattress for our needs. Took the time to answer all our questions and knowledgeable about each product. Definitely going back to furnish the rest of our new home. Ask for Miss Jones
David was very nice and super helpful. A pleasant person to chat with. Thank you for your help David!
Stopped in looking for a chair. Didn't find one but the staff was great and very helpful.
Very helpful and pleasant to do business with
Dave was a big help. Although what we were looking for was out of our price range, he recommended that we visit another location that might have been within our price range.
(Translated by Google) I am very happy, I like it a lot and good quality 🥰 (Original) Estoy muy feliz, me gusta mucho y buena calidad 🥰
Laquita was exceptional - a true asset to your company!!
Laqushia was very nice and very polite and helpful !
Jt and Ms. Jones were amazing and super helpful! Come here and see them! Will be back to see one of not both of them!
Justin was Great!
The staff were very friendly and knowledgeable about all the products we inquired about, great service.
Laquita Jones was very professional, friendly and helpful. She was very knowledgeable on Ashley items/products and specials. I was very thankful for all her help.
Ashley is a great place to get furniture. Our salesperson David was very helpful by educating us on quality of dresser drawers. There was no pressure. He encouraged us to look other places but we ended up coming back to see him the same day. As for delivery, we were able to set up delivery via text. We were able to track the delivery. The only small problem was the delivery guys nicked a handle on one of the drawers. I called David to let him know and he advised me to take pictures and send an email to customer care. I have done that and waiting for a solution. This happened today during delivery. Overall very impressed with Ashley and will return again.
Dave was an awesome salesman, very friendly. Nice to chat with.
In the Ashley Homestore in Reynoldsburg, OH, Laquita Jones was an outstanding saleswomen. With outstanding grace and etiquette, she helped my son and I pick out a new bedroom suite and mattress. Dedication and a cherishing spirit are seen in her character. Ms. Jones is excellent at her job and Ashley’s definitely has the right woman fulfilling their business.
Absolutely the best customer service. Kayla and Taylor were exceptional in proud with great customer service. Happy customers indeed.
Kayla and Taylor were exceptional associates. I would highly recommend others for such great service. Highly satisfied customer.
Went in this evening to go see the furniture before I purchased it online. Was an amazing experience the staff was super helpful,friendly and patient. Huge shout out to Laquita she was amazing very warm and welcoming. Made the whole process super easy and great. Super excited to get my new furniture. Fingers crossed everything goes well with the delivery. Highly recommend the Reynoldsburg Ashley furniture store. Go see Laquita you will not be disappointed!
We came in shopping for a mattress. Miss Jones gave us personal assistance and was very knowledgeable regarding our intended purchase. An added plus was 60 months interest free financing. Thank you for wonderful service.
Laquita and Javaughn toom hood care of us today at Ashley. Took us around asked us questions to find what worked for us and made the whole experience very pleasant.
Ally was great. She gave us options and left us to think about our decision. Great way to shop.
Ms. Jones was wonderful to work with.
Great experience with Kayla! Wonderful customer service. Made my shopping smooth and easy. If you visit Ashley Furniture ask for Kayla, you won't be disappointed.
Laquita did an awesome job helping me find the perfect couch! She was friendly and did a great job recommending different pieces. I’ll definitely be going back to see her for any future furniture needs!
Laquita Jones is the sales rep I have worked with finding furniture for me home. I enjoy the mattress she picked out for me. My daughter is happy with hers too.
David Brentley was amazing!! Very helpful and patient in my mattress purchase!! Seven stars if I could!!
Went couch shopping with a friend for a new couch and we were helped by the amazing Laquita Jones!! Miss Jones was very knowledgeable and helped her settle on the amazing Regent sectional that will look amazing in her home!! Thank you so much Ashley Furniture and Laquita!!
Kayla was outstanding! Her professionalism and devotion to Ashley is outstanding.
Kayala was instrumental in helping us select the right products at the perfect time. She is an amazing person and professional.
Kayla was wonderful she has been the best sale person in my whole experience at this store
If you go to Ashley Homestore in Reynoldsburg, ask for Kayla. She was a pleasure to have help us assist with finding a sturdy chester drawer for my son. Great personality and customer service. Thank you Kayla!
Bart was amazing to work with and showed us all of our options. He was fun to work with and patient while we decided. We love our new furniture!! Thank you, Ashley!
Love the service Justin & Bart
I had a great experience shopping at Ashly Furniture my sales person Kayla was excellent. She really made things easy. And stress-free. I appreciate you Kayla .
Javaughn and Laquita were very kind and helpful. I will be coming here for my next purchase!
Kayla A. was amazing. No pressure, all help. I'm extremely happy with my experience and with my purchase. Will be back to do business with her again.
Kayla A. Was amazing, helpful, patient, very knowledgeable and so kind. She went above and beyond and we are extremely happy with our purchase experience. Thanks Kayla!
This was my first big furniture purchase and I had absolutely no idea what to expect. Justin made the entire process as easy and pain-free as possible. In and out in 30 min with top notch customer service. Thank you Justin!
I had a WONDERFUL experience with Justin. I was nervous as a first-time big furniture buyer, but he helped me find exactly what I was looking for, gave me all the options, and really made me feel comfortable with my purchase. I’m very glad I picked this store.
The staff At Ashley furniture were wonderful. They absolutely provided my wife and I with the best service. They were knowledgeable about the products they sold. We were pleased with the products we chose and the services that were rendered. Did I mention we got some great deals as well? I was able to finally get my dream bed!!! what a great investment for a good sleep...Thanks Ashley! I definitely recommend this location.
Awful service. Salesman and manager attempted to pressure me into purchasing a couch for nearly $3000 more than it sales for on the website. When I brought it up I was told the most they could do is knock 20% off. However the Ashley website states price match or it’s free. I was told by the manager if I find it somewhere else cheaper that I should just buy it there. So I did, I went to the Easton store and the manager there upheld the promise on the Ashley website and price matched the exact price from the Ashley website.
We worked with Bartt and he was great! He was very knowledgeable and made the whole process quick and easy. We will be back!
Good product, great service and good prices.
good looking stuff that seems to be made to last.
We bought a couch and dining table with Ms. Jones. She was extremely helpful and fast with her service!
I had mattress delivered and the two men stole my late Husband’s jewelry! I’ve never had anything like this happen to me before. I can not get it resolved from anyone.
This place is awesome I love the bed i got here month ago I spend $7300 on this bed it’s really nice I can sleep good now Donna (sales girl ) was really helpful and she is great . Thank you guys
Justin was great to work with. A lot of furniture choices..
I like the recliner but if I would have redone it I would have done manual not electronical too slow when you got to go!!
Sales people and female manager at the Taylor station location are good. They tell you everything you want to hear. What the DONT tell you is the following: -The store doesn’t take calls (this was after my 7000.00 purchase) the sales people give out there cell number for communication. - I was promised my old bedding would be taken away upon delivery. Because they use several outside delivery companies there is no communication between store and delivery service. . - a store manager(Fatima) who acts as if she is doing you a favor when she doesn’t follow through and forgets items in the delivery. THE BBB HAS 256 complaints from Ashley customers . VALUE CITY HAS BETTER SERVICE!
I would give 0 if that was an option. I have had a problem with a piece of furniture I bought here since April. I was in the store Saturday and the manager was to finish the processing and call Monday. Nothing. I went back to the store today and the sales people were no help. And the manager wasn't there! You can only email or live chat with customer care. And then they won't give you to someone who can actually help!
Great products , great service
Very clean store and great layout.
We had an issue with a pending charge on our credit card from Ashley's (order had been cancelled but charge was still pending). Taylor from Ashley's at the Taylor Rd. Store in Pickerington resolved our issue immediately!!! She was a great help!!!
Reynoldsburg Ashley was great. Sales person was just right - responsive, not pushy, very helpful. Good price, seamless delivery. My first go to for future needs.
Did not have what I wanted
The sales rep was AMAZING didn't have to wait long for help and he had the information I needed quickly so we were able to get what we needed less than an hour and he was able to get it delivered in a weeks time.
My husband and I are very pleased with all the purchases we have made. Quality, professional services we have received is 5 star. We wouldn't shop any where else. Thank you.
Poor customer service salesmen really rude and a poor attitude !!
Ashley Furniture does not deserve 1 star. I purchased a sofa and chair in July, 2021. The sofa was delivered 11/12/21 - dumped in my living room upside down in cardboard and plastic. I cannot move it. The deliverymen wouldn't set it up. I went to the store, was connected with Cust. Svc. in Dayton (Morris Furniture) and NOTHING was done. The Cust. Svc. would NOT work with me on a specific time to pick up the sofa (I cancelled the chair). I work but I'm home until 10:30 AM.. The sofa is STILL in my condo living room with a delivery date set for 12/16/21. I hate this store, I hate the Customer Service Department. If you happen to drive by Ashley Furniture, keep on going. Worst experience of my life with a retailer.
Great visit. Agent was extremely helpful, kind and professional. We had to order our furniture in our desired color. ETA 12-14 weeks out. We are in no rush...lol. Very satisfied with service.
Nice selection.
Great place to choices different furnishings happy to be theirs service
Everyone was very helpful.
Ordered a sectional and paid for “white glove” delivery and after multiple confirmations only half of it was actually delivered. They gave me multiple explanations as to where the other half is. Now there is half of a couch in my living room and no one’s responding. Never ever buy from this place.
Nice selection, nice people.
Henry is such a wonderful sales representative. He took his time and was knowledgeable about adding pieces to help me build my sectional sofa. I had such an amazing experience. I also went back two more times to buy furniture from my favorite sales rep Henry:) If your looking to buy furniture and want someone who actually cares about helping you then ask for Henry!!!
The sales person we get today was amazing her name is Kayla. she gave us her time and beautiful smile. She is dedicated for her work and knows how to handle Customers. I wish her the best.
LaQuinta Jones is a phenomenal sales rep. She is so kind, patient and extremely helpful. She’s who you want when you walk in! ;)
Customer service sucks, this store isn't runned by Ashley Furniture Corp out of Ak. Its individually owned. Once you make that purchase, you won't be able to speak to anyone. They dont answer their phone and the manager is a liar. Poor customer service and I will never shop this store again.
10/10 experience. Our sales person Tonia, did a great job at communicating with us throughout the process and gave us all the info we needed for delivery. Unfortunately delivery was delayed one week but that’s okay! The delivery guys did a great job. They got here on time from the text that was sent from Ashley Home Store and they promptly put the furniture together. Definitely a great experience and delivery experience
FINAL UPDATE: Every interaction with this company has been nothing short of a neverending waterfall of disappointment. After corporate finaly responded, there was no resolution other than getting my money back and even then, I was able to get more done through the chat function on Morris Furniture's website than from the person who was supposed to be empowered to help me. I would urge anyone who is considering coming here to purchase furniture to just go to Ikea. It is the same quality and you will save yourself a huge headache. Waited 5 months to get a bed. Aparently they will charge you thousands for a bed that is particle board with a veneer. It broke in less than 2 months and no one at the store can help. You have to call the customer care line which just doesn't pick up. Best part, the waranty is 1 year from purchase, not from the date you receive it which is months afterwards.
Nice place ,good prices
Thanks for a good experience
Thank you LaQuita Jones! Your wonderful customer service, support, and informed responses have made Ashley HomeStore on Taylor Park our go-to, preferred Ashley Home Store. You are appreciated! See you again soon. :-)
Shopping at Ashley's was the worst experience in decades. I purchased a sofa, paid for delivery and set up but the sofa was dumped, fully wrapped and upside down, on my living room floor. I called Ashley's within 1 hour and asked them to return and either set the sofa up or take it back. As a senior, I could not even move the sofa. Ashley, despite letters tot he owners, refused to schedule a pick-up according to my reasonable schedule. The damn sofa was in my living room for 2 months - right through the Christmas holidays. If you decide to purchased something from Ashley, run away as fast as you can. I went to Big Sandy's and not only found a sofa and lamps, but had a great shopping experience. Morris-Ashley? Run, run away.
We were able to locate what we wanted quickly and when purchasing they had multiple options for lease to own with no interest and discounted prices. I am happy to say they will be delivering our new living room set in 2 days. The sales associates were very helpful and made buying our furniture quick and painless.
I really like how your sales people are always so easy to work with. I have made purchases from Ashley HomeStore twice now and each time a sales person (most recently Tre Hines from the Reynoldsburg, OH location) was a HUGE help and made things easy. Shout out to Tre for giving me an opportunity to let him say "I told you so." LOL I had initially settled on one dining room set and he had recommended another. I told him I wanted to go see the other one (it was at a different location) before deciding and he was sure I'd be back for the one he recommended. He was RIGHT. :)
Friendly, fast and convenient! ♥️😇
Ordered a couch back in April, was scheduled to be delivered on June 8th. Got a message around June 1st that the couch isn’t even in stock yet. Half of the couch comes in stock around the 20th of June. So we get it delivered because half of a couch is better than no couch, here we are July 6th. The other half of the couch still is not in stock and we called customer service and we’re told they don’t know when it’ll be in stock or if it’ll even be in stock at all!? The WORST customer service experience ever. I’m expected to pay for a couch that I may not even receive fully ? Will be returning the half of the couch we have now and NEVER EVER buying ANYTHING from here ever again. I’d give 0 stars if I could. Your store and entire company is a joke.
Absolutely worst furniture company.I purchased a bed set back in March they told me I would receive in April then a month later they stated it won’t be here till July. Ended up trading in that set due to delay and they set up my bed but kept leaving pieces so now I have an unfinished bed that I can’t even lay in. On top of everything there customer service sucks.
A little pricey. Food was cold but restaurant corrected the issue. Food was delicious.
I purchased a mattress, box spring and bed for $4700.00. This has been the worst customer experience ever. The bed was delivered with missing hardware. The delivery team couldn't get out of my house fast enough. Additionally, they said they couldn't fit the mattress upstairs to the bedroom. There were going to leave it all in our front doorway. When they came back the next day to assemble the bed, they still didn't have the right hardware. Regarding getting the mattress upstairs, I had to show them and actually help them move it up. It did fit and easily. I am not sure why a moving team couldn't do it themselves. With the hardware still missing, I went to Lowes, bought the hardware myself and put it together. It took me 3 hours. The bed is obviously a returned item, as I could see the press marks where it had been assembled previously. I assume this is also why the hardware was missing. During assembly another part was missing. NO ONE CARES. It is three weeks later and I still don't have the missing part. I have talked to multiple people, including a VP and I don't believe anyone cares. When everything is smooth, customer service is easy. When something goes wrong, customer service shows show itself. This story is condensed and actually longer and worse. I will never buy from them again. This has been a terrible experience.
I recently purchased a bedroom set in late February. It was set to be delivered the first week of April. That was pushed back to the middle of May. During this time, I received a message stating that the dresser came in stock early, so I set up delivery. Not once, not twice, but on three different occasions the dresser arrived with dents in several spots. One time, it looked as if paint was even applied to try to conceal the damage. I noticed it immediately. I decided to call the store and even left several messages for the manager to return my call. He never called, but told the associate to give me a $100 credit. My daughter is literally sleeping on the floor, on a mattress and boxspring. Her 13th birthday is May 13th and I am sure that she won't even have her big girl bedroom set, due to these issues. I have multiple purchases from this company, but will no longer make any purchases from them.
I was greeted by friendly salespersons. Made my selection of a sofa sleeper which was well made the right color and at nice price.
Poor customer service. Made appointment to meet with a saleslady at 10am. At 10:30 no one told us sales lady running late or anything. Saleslady was there, but no one came to help us or tell us anything. We walked out and went to other furniture stores. Will not return to Ashley
Great selection and Kayla Anderson was very knowledgeable!
At first we had a very bad experience here. We had been waiting in line for a sales associate to help us and when it was our turn the associate helped the person behind us instead of helping us. However, the sales associate trent rippey seen this happen and ran over to help us if it would not have been for him we would have left just then but he was so great and helpful we bought a sofa and loveseat that will be at our house in less then a week. I recommend if you go to this store to ask for Trent Rippey!
I order bed set and it come with missing parts and parts come after 3 months, I suggest not to buy anything from here.🤝
very unprofessional company !!! We ordered a dinning set and a bed on November 2020 then we received a BROKEN DINNING SET before Christmas and waited 1 and half month to get it replaced and now we are on March and they cancelled our Bed delivery twice without any notification, we supposed to get our Bed on Sat 28th of Feb from 2pm to 6pm and at 8pm we received a message to reschedule. When we called the delivery we get yelled at for some reason. Now I'm on hold to speak to an agent for 1 hr still no luck. very frustrating.
Great customer service
Great
Looking for good mattress, very helpful services Tonia
Bought a Leather loveseat and couch in March 2022.. Having a problem with the leather coming off after 7 months?? Talked to the store manager and she told me to call customer care. They came out after a 2 week delay. Was there a total of 2 min, took pictures left. I received a email from them and was told not covered by the 1 year manufactured warranty or the extended warranty I bought from the store. Was told this is a common problem. Talked to a customer care supervisor and he said I would have to pay to have it fixed. Did not care about how I felt after 7 months of use the leather is junk. What a waste of money. Will never go back.
Good selection and prices.
Good Quality, Great Customer Service especially at the Reynoldsburg Location, Sales Person Blaine Kelly and the Store Manager did an awesome job when I came in to shop for furniture on 01/07/2021. Highly recommend Ashleys Home-Store to family friends and anyone who doesn't compromise Good Quality
Walked around the store 4 times without even being acknowledged
I ordered 2 beds as Christmas gifts. First bed arrived, but there were parts missing. I contacted Customer service and they ordered new parts. Next delivery date scheduled, they brought the 2nd bed, (AGAIN no hardware) and they didn't bring anything for the first bed. I called customer service again and the lady was Rude. I went to the store where I purchased the beds in Reynoldsburg to speak to the manager. He was not there, so I spoke to the salesman who sold me the beds. He acted rushed, asked me what exactly I wanted him to do ( Really). He sent this email to customer service that didn't rsLly explain much. He walked away twice to go check on a customer then told me to either call back or come back and talk to his manager. Then he grabbed his little IPad and left me standing at the counter. I Will Not be buying furniture from this company again.
We visited the Reynoldsburg, OH location on 10/25/2020 and fell in love with a sectional that was on sale. Our salesman, Scott, went above and beyond to not only make sure we were able to purchase the couch but also made sure everything was delivered by the date we needed it. With family visiting from out of town, it was crucial to have our couch by a certain date and Scott went out of his way to make that happen for us. Our sectional is well made, looks beautiful in our living room and was definitely worth every penny. Delivery was right on time, nothing was damaged, and the delivery guys were so nice and helpful. Thank you so much to Scott, the store manager, the delivery team, and all of the friendly customer service representatives that assisted me along the way. I have been telling everyone I know to get their next couch from this store! 10/10!
Iwas very happy with the sales person when picking out our bedroom suite. It was ordered in August and now informed pieces will not be available until February. This is not acceptable as no one should have to wait 6 months for an order, and this date is not guaranteed. Do frustrated right now. I understand COVID has delayed things but this is ridiculous.
I would give negative stars if I had the option. They don’t deserve a star. With the original purchase yes the customer service was ok. Ordered furniture in Aug and still do not have it to this day. I was told I had one piece missing and that would be in within 3 weeks. 3 weeks passed and then I had 2 pieces missing. Another 3 weeks passed and now 3 pieces missing. I called the store to speak with the store manager and he was supposed to return my call. That didn’t happen either. Called back and he answered the phone. He told me he is telling me the truth and doesn’t know what happened and there was no way that I didn’t have all the pieces missing from the beginning. I asked to speak with his manager and they never called me back. They wanted to break up my deliveries into two so I would get some pieces and the others would be delivered a couple weeks later. At I called customer service and they told the district manager to call me because they couldn’t do anything about it. I understand COVID and the shut down hurt production but I’m really not sure how my pieces went missing without communication. I still haven’t heard from the district manager. I called customer service again and asked that they cancel my order. They couldn’t do that there and told me that the store manager would have to call me back and he was the only one that could cancel my order. Guess what..... he didn’t call me back. I had to call again and again to get him to finally cancel my order. Absolutely horrible customer service and will never shop with this franchise again.... EVER. Not even an apology.
Customer service was excellent! We had no problem ordering our items and scheduling the delivery. We love our pieces we bought!
Lots of choices but some furniture are not available till mid week of the December
Before even getting into the store we was greeted by Tristan who went over and beyond on helping us. He even educated us on the spill protection and not just try to sell or rush us into anything. Thank you for making our experience easier then we had plan on it to be. Definitely would recommend and will be back.
Just when i thought they gave me the greatest customer service. I was wrong from June until now still no furniture I have to call and keep checking because nobody reaches out to let you know that your furniture will be delayed. Went from June to end of September is the new date for my delivery. Please look elsewhere because they will not warn you the delivery time is longer than just a couple weeks. It’s literally been 3 months. They will LIE TO YOU!! UPDATE!!! It is now 9/19/2020. 5 months later and furniture is still delayed . I will no longer shop with this company again. Will need to get my refund ! Waited way too long. Will no type of fair accomadation, discount or anything for the delays! 0 star!
Get more items for the man cave
Great store.
Tables were poorly put together
If you don't want to read my full review, here is the short version. Customer service in the store was great. Delivery, and the 1800 customer care was awful. Damaged furniture and rude people on the service line. We had used Ashley in the past to buy some dining room furniture and had a good experience with them so we decided to go back and order bedroom furniture, a new kitchen table and some living room furniture. The person who worked with us at the store was courteous and helped us with our needs. They price matched everything with their online store so we got the best possible price. That's where the good ends. As we were checking out there was a couple talking to the manager about their numerous problems with the delivery of their furniture. I should have saw the signs then. To preface, we bought this furniture in February and finally received the last piece in August. When we ordered it was promised to us that our furniture would be delivered in two orders. First, the bedroom furniture and table in March, and second the living room furniture in April. When we received the first order our bed was not on it and the table that we received had multiple dings and dents. When my wife enquired as to where the bed was, the driver said it was too banged up to deliver to us so he didn't put it on the truck. He said we would have to call customer care to sort it out. We are a little mad but let it go. We call customer care about the table and bed, they state they can give us our bed and replacement table in our next order in April. Covid happens and all orders are put on hold because of the lockdown. We understand, no problem. We get a call late April from customer care that they can deliver the remainder of the furniture to my garage, but no replacement table until the lockdown is lifted. We get the furniture, all in boxes and I have to assemble the furniture myself, Ikea style. Since my wife is pregnant I have to haul the king bed furniture up the stairs myself. I get it up there and open up the headboard. and behold... its the wrong headboard. We call up customer care and find out when the order was initially placed, the wrong headboard was added. After some negotiations they tell us that they can deliver the correct headboard the following week and take the bad one. I thought this sounded too good to be true because of the lockdown but I said OK. Next week comes around and no one shows. We call customer care yet again and they say "oh no we can't do an exchange because of Covid, whoever told you previously was wrong. We will contact you when the lockdown is over." We are absolutely furious at this point, so for the next 3 months we had to have boxes of king size furniture sitting in our house because of their constant mistakes. Finally in August we get our correct furniture and guess what. It's dinged and damaged. Also the delivery guy pointed out that the dresser was missing its feet. Something we missed at the time of the first delivery. At this point we just don't care, and we will just live with the dented furniture. We both understand that things were delayed due to Covid, but the quality in delivery and customer care was not acceptable. The people on the customer care line were just downright rude to us over the phone most of the time. So consider this when you go into the store to buy your furniture from Ashley. I will give the people working in the store a solid thumbs up. They were always professional and courteous. The furniture that is not damaged looks nice, but I got a very clear insight that I paid for essentially fancy Ikea furniture. This will be my last experience with this company.
Ms Jones at the Reynoldsburg location is the best. She listened to my needs and helped me get exactly what I wanted with the understanding that I'm balling on a budget! I will definitely go back!
While our initial experience with Tonia was amazing, working with her manager and just getting any sort of fair treatment has been a nightmare. We ordered a dining room set that came torn, potentially by the movers and we asked for a change of set of equal or greater value. The store initially OK'd this and we selected and sent our set over. Nearly a week and a half later, the manager finally replies to Tonia, which again, was extremely helpful and attentive, that the set we wanted went up in price and that we would need to pay $100 to get it. We have been trying to get in touch with the manager for another week but no one at the store ever picks up and the manager is literally always busy, have the store on speed-dial and still get put on hold for over an hour. The only reason i'm giving this a 2 star rating instead of 1 is because of Tonia. Would never buy again at Ashley after this however .
It's Monday August 17th...our furniture was suppose to be delivered tomorrow after a 3 month delay. They just called and advised that the furniture hasn't even been made yet. Got a confirmation email last Friday indicating that the delivery was still scheduled. We've emptied the entire house of our old furniture this past weekend and no have no place to sit. Spent a LARGE sum of money at this place...never again. I'd take your business elsewhere. Update: 2 delays later, still no sofa and loveseat. This was the last straw. Walked in the store and remanded a refund. They’re thrives! Stay away
No Service. I'm not saying bad service, literally no one was there.
Very satisfied with friendliness of all staff that helped us. We purchased sectional and can't wait to get it at the end of October!
This store and its employees are fantastic. I will recommend all my friends and family to visit this one in Reynoldsburg over any other furniture store. We were visiting the Polaris store and fell in love with a bedroom set. We are a younger couple only 19 and 21 so we had that against us already. The salesman you could tell was very unenthusiastic about talking to us, kinda talking down to us in a way. He introduced himself, we said thank you and we would like to walk around and look at anything and will come find you if we had any questions or were interested in purchasing. Well he would not stop bothering us and talking to us like we didn’t know anything. He would also not stop trying to push this bedroom set on us just because he knew it was the only one in stock even though we didn’t like it and told him that. He wanted the quick sell. We did end up finding him when we were done looking just to ask when everything would be in. He said everything wouldn’t be in till October, it is now the middle of August which sucks but I get it with everything going on right now and we’re are not desperate for the new furniture. He tried selling us a spill protection warranty that we didn’t need on wood furniture. Said “if a perfume or cologne bottle breaks and you can’t get the smell out, we have a company that comes out and cleans it for you”. And that’s when we both had enough. We said we are going to go to dinner and will think about it before making a big purchase. We got in the car and both agreed we wanted the furniture just not from this store. So with 30 minutes till the store closes we decided to drive to our closer one in Reynoldsburg. We got there with 5 minutes till they closed. The manager of the store Bartt greeted us with open arms. Didn’t say the store was about to close, didn’t talk down to us. He treated us like anyone would want to be treated. So we both agreed we would get the furniture through him. Ended up telling him the story about what happened and why we were there. Bartt helped us with no problems and a no pressure. Didn’t try up selling us on anything. Told us we didn’t need the spill protection. Even helped us pick out a mattress and the best delivery options. So with no problems at all helped us pick out the financing that would fit us and got everything ordered. I wanna thank Bartt and his associates for being so kind and helping us even though you were about to close. He stayed and hour later after the store closed to help us. This was a much better experience and will definitely recommend anyone towards this store.
This store and company are awful. They delayed my furniture then have refused to give me a refund after canceling. Don't shop here unless you just want to throw money away.
Dylan our salesman and another guy I can't remember his name unfortunately, stayed in late helping us with our purchase. Great service!
always shop there, they are great with what i need at a great price
Very good experience with Ashley.
I went in store and ordered a couch here on 5/31.The delivery date for my couch was set at 6/27, but I reccently got a call that it was rescheduled to 7/28. While the store and rep was lovely, I'm not sure it's worth having your furniture delayed a month and only having a 1 day notice it's been delayed. 7/28 update- they called me the day before and delayed the delivery till Aug 20th. I'm cancelling my order with them and I do not reccomend buying from this company.
Very clean. Appears to be sanitized. Product looks great but IMO it's a little pricey.
Laquita Jones was amazing! She let us browse without being overbearing. She was able to answer our questions and ensured we got the best deal. Ms. Jones is everything you look for in a sale rep. Professional, courteous, friendly and down to earth. She is simply stellar! We will be back to see her soon.
Worked with Dylan and David, as we were first home buyers. They provided excellent customer service and were willing to match online differences between Ashley online and their franchised store!
Employees searched their stock for what I needed and didn't give up. Got exactly what I went for and no pushy sales.
Spoke to Bart about a recliner purchase. Wife and I looked around even after making visits to another of the same store. He was helpful and articulate. And did search for us to find a recliner not on sight. I've worked in sales and appreciated his approach.
My furniture is beautiful! Delivered with ease!
This company is a joke. The only reason I would even give it 1 star is that the sales team at this locations was nice. After rescheduling our furniture delivery 5 TIMES, I was finally fed up with this joke of a company and took my business elsewhere. They would call last minute each time with another excuse as to why they cannot deliver on that day. Unreal
Really strong company. Your delivery team was extremely professional and on time. Your sales person was courteous, professional, and accurate in everything she told us. We are very pleased and love our new furniture. Furniture can be expensive, yet we felt that the prices here were very fair.
The sales lady had no interest in what I was actually looking for. She kept pointing out ridiculously large corner book cases when I was searching for a C -bed stand that was 23 inches high and 8 inches wide. She stated there was nothing in the store that I would find that I was describing .. only for ME to turn around and see exactly what I was looking for. Sales people..please listen to your customers we know the spaces pretty well that need furnished.
Laquita was absolutely amazing and I will be shopping here just because of the service I received today. The customer service experience was well beyond my expectations and has been truly exceptional and it was all thanks to her. Would recommend this location but make sure you ask for Laquita
Beautiful and affordable
Amazing customer service, our salesman was able to knock $100 off for our new bed set. Prices are a little high on some items but the quality is worth it!
Great products and wonderful experience! We received fantastic assistance from LaQuita Jones, who spent a great deal of time with us and was very responsive to our concerns about what we wanted that would appropriately fit our home. She was extremely knowledgeable about all the furniture, and pointed us in the direction of what we wanted while giving us plenty of time on our own to compare and decide, and then checking back. She is very friendly and personable, and also very adaptable to changes, such as when we had to request a different delivery date. All in all, it was wonderful customer service in a beautiful store with high-quality products at reasonable prices. Thank you very much, LaQuinta and Ashley!
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We got good furniture at a reasonable price with a 5 year warranty. Me and my family r really happy with are new living room furniture.
Good prices for what we were looking for. Will visit for more as we remodel.
Love the prices
Just love how they breaks hit and now I have wait another month to get my child bedroom suite in. Never again. Should have least refund my delivery. Nope nothing .
I was surprised by what I saw here. Not much in styles I like. Great sale going on, but nothing I want in my home. Maybe it will be different for you.
My experience was great! They were so helpful in the store and the delivery was great!
Great welcome very nice and helpful employees
Great deal and great delivery/setup.
Bought some Furniture today with the help of LaQuita and she was very helpful, experienced, and wonderful to work with. I appreciate the time she took to explain things to me and help me make the right choice. I would definitely recommend this store and seeing LaQuita for any assistance needed. Thank you again and cant wait till delivery day.
The customer service and location was all great! The store is full of beautiful stuff and I just love to go and just walk around. On Saturday November 16th Saleswoman Laquita Jones was patient, helpful and very knowledgeable in helping us choosing the right mattress for better nights sleep, that is long overdue! Laquita was also caring, she listened to what I wanted and explained a lot of information pertaining to my recent mattress that I got yesterday. My husband and I are very excited for better nights sleep and we thank you Laquita for all your help and such great customer service! Everyone was very nice and keep up the good work! 👍
My store experience was great. LaQuita went above and beyond to help me with everything I needed. We had a problem with the delivery of a part of our purchase and that part was a nightmare. Customer Care was completely useless and had zero customer service skills. I was even guaranteed by a manager that I would receive a follow up call from Customer Care--which I did not! Almost 2 months into this frustrating and aggravating process, we called the store one more time. Our call was handled by Risse (sp?) and she was amazing. She researched our issue and spoke to several individuals--and called us back as promised! The next day, she and David (a different store manager) actually came to our home and personally delivered our missing pieces. Those 2 also went way above and beyond to ensure our satisfaction. It's because of those 3 individuals that they get 5 stars. If it was based on Customer Care, it would be 0 stars.
Great Quality furniture
After waiting for two weeks for the delivery of my furniture, they never arrived with my furniture, they never took the courtesy of calling me to let me know that the furniture did not have them. They are irresponsible, improfecional. I lost my work day and without my furniture I get frustrated with that team of irresponsible impresofecional. I hope this time if you give me my furniture on 21st and 24th and not make me lose more days of work and who will reward me for lost days because of your irresponsibility.
This location is wonderful. I would suggest it to anyone looking to buy furniture. LaQuita was extremely professional and knowledgeable. She often times knew what I was looking for even if I did not. I worked with her over several visits and she not only remembered me but also the items I had looked at, without consulting her tablet. I can not recommend this store and LaQuita enough.
Julie Dippold is an incredible sales associate. She went above and beyond to ensure our happiness! We love our new bed!
Highly disappointed with the sales team, acted like our questions were a huge bother to them. I asked about a particular price on a set and was continually pushed to try and get approved for a line of credit even though I said I was paying cash.
Constance was knowledgeable and very helpful during my shopping experience at Ashley. In fact, all of the sales reps, including the manager, were wonderful. I had a great experience and highly recommend.
Very expensive
Great furniture
Jenna is the best salesperson to work with. She's amazing!
Lift recliners are over 1,000$????
The selection and variety were top notch but the icing on the cake was by far Jenna, our salesperson. I made two visits and she remembered me on the 2nd one. She was knowledgeable and upfront from the start. She also turned out to be a pretty savvy salesman considering I came for a sectional and ended up purchasing that plus a new mattress. Thanks Jenna, you really made our weekend!
Nice store
Good furniture but costly
Horrible, customer care is the problem. No service after sale.
My husband and I came into the store a half hour before closing. We were shopping for furniture for our new build that will not be ready for a few months. Trent assisted us with picking our a bed, then we decided to quickly look at a few sofas. We hit closing time and I told my husband we should probably hurry up so they could close up. Trent and the other woman at the desk insisted that we were fine and told us to take our time and that they were there to help. We ended up buying two sofas and a king bed, and will be back for our other needs as we figure out what we want. They were able to schedule our delivery for around what we believe to be our close date and told us to just call back and give them the exact date when we have it. Amazing service !!
Trent was very helpful ANF easy to talk with. He led me to several options and actually made my selection a good thought process. Will recommend him to friends.
The sales associate was very pleasant to work with. The items we wanted were in stock and reasonably priced. I would definetly recommend this store location to anyone.
We found exactly what we wanted for a price the was unbelievable. The customer service was excellent and the financing options allowed us to be flexible our spending. I would highly recommend them for all if your furniture needs.
Good experience when original sofa deleted didn’t fit my space. Was able to exchange without any difficulty.
Going intp the store the prices are ridiculously high its better to shop online in my opinion.
Excellent and friendly service. Jenna Peters was our sales rep., I highly recommend asking for her if you decide to shop at Ashley.
See Jenna, excellent experience thru and thru!
Loved my experience and my sofa!
The staff at this location were superb to say the least. We had a problem from another store and like super heroes they fixed it in a timely manner. They didn’t rush us with our purchase, they listen, to our many questions and answered them honestly. And we were there past close time and not once did they mind that. I would recommend this store to anyone and everyone. They are professionals at what they do. I normally don’t write reviews, but the staff went above and beyond to help us out. Thank you.
No high pressure sale, the quality is great for the price , delivery cost os fairly low and they deliver on time
Nicely made. Affordable
The service was wonderful. Usually when you go into a store like that you’re followed around the entire time and the lady gave us time to look on our own but also helped us if we had any questions. There were many different choices we could choose from for a good price! Will definitely recommend this place.
Low low quality furniture with high prices. No purchase will I b making
Knowledgeable staff
Very clean and friendly staff but more expensive than other places
Great store with a wide selection.
Great customer service, easy ordering, no hassle and great quality product.
First of all my purchase in store took forever!!! And then It took a month for me furniture to be delivered. Then, I realized a warranty of over $200 was charged to my account without my knowledge. Their way of trying to fix this mischief , they sold me a server for supposedly way “cheaper” but arrived defective and a part had to be ordered. This whole time I am dealing with store associates who informed me the defective part will be delivered to my house and I can call back if I need assistance with assembly. I call the store and talked to someone who said it will take 24-36 hours to get a response back. I missed a call from them with a voicemail talking about my package was delivered. What?? Call the store and told whoever was on the other side my reason for calling, she tells me I need to call customer service for them to send out technicians. What??? To top it off, she made me feel like I wasn’t making sense when I was only doing what they told me I could do when they parts arrive. This feels like an online purchase and not an in store purchase. This purchase is dragging and I will never return to that store or Ashley. Never had this experience with VC. Whom by the way I purchased from that same week as Ashley and got my furniture all of it delivered same week. So exhausting 🙄🙄🙄. Like someone already said their communication is very poor!!!
I worked with Constance and she helped me find a great couch at a great price!
Up front sales were awesome, delivery folks were amazing, AFTER THE FACT run around and customer service pretty much disappointing. Calling customer service numbers provided left me waiting for long time frames. Getting run around with a pillow replacement. Went into the store, they said go home and call customer service they would have another mailed, 3 phone calls later, they stated to take it to the store for a replacement. THEY WON.....I'm not running around. Gas money would pay for multiple pillows somewhere else.
Do NOT rent from this company! A complete rip off!
Would not recommend anyone to this store. Poor communication between salesperson and customer about products and shipping.
Laquita was very nice and helpful I brought a couch and a love seat from here. I will back in the future to buy more things
New store but working out the kinks and staff was helpful and informative
Laquita was awesome! Very friendly and professional.
We have been looking for new family room furniture for the first time in over 12 years. Laquita has been AMAZING at helping us find exactly what we need. Initially, I called and spoke to her over the phone and told her what we were looking for. She followed up by texting me (per my request) pictures, measurements, etc. for several pieces. I went in the store later to have her show me several couches in person. The staff is friendly, the store is clean and organized, and very nice furniture. :)
Laquita Jones she is very nice and patient. Helped us find the dining and livingroom furniture. Be sure to ask for her when you visit the store.
This store is new and laid out very nicely. The saleslady was very helpful and friendly. She helped us find part of the furniture we were looking for and helped us get the best price by matching online pricing. Hope to do business there again!
Laquita Jones was very polite and patient helping my daughter and I get a couch/recliner set. She also found us a dresser, vanity, and bed frame for my daughter’s new room. We are very happy we came to Ashley Homestore for our new furniture! Thank you Laquita Jones!
Laquita Jones was very helpful, she helped us find exactly what we wanted!
Laquita Jones was so kind and helpful and she was incredibly patient with us.
Very nice and explained everything to me. She was very determined to get me to buy something and showed me what I was looking for
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
