Ashley | Reynoldsburg, OH 43068

Sales people and female manager at the Taylor station location are good. They tell you everything you want to hear. What the DONT tell you is the following: -The store doesn’t take calls (this was after my 7000.00 purchase) the sales people give out there cell number for communication. - I was promised my old bedding would be taken away upon delivery. Because they use several outside delivery companies there is no communication between store and delivery service. . - a store manager(Fatima) who acts as if she is doing you a favor when she doesn’t follow through and forgets items in the delivery. THE BBB HAS 256 complaints from Ashley customers . VALUE CITY HAS BETTER SERVICE!

I would give 0 if that was an option. I have had a problem with a piece of furniture I bought here since April. I was in the store Saturday and the manager was to finish the processing and call Monday. Nothing. I went back to the store today and the sales people were no help. And the manager wasn't there! You can only email or live chat with customer care. And then they won't give you to someone who can actually help!

Great products , great service

The Renoldsbug store: Wonderful experience in purchasing a temper pedic mattress system and furniture because a young professional black gentleman with his very professional young black female manager gave all of the appropriate information to make me feel comfortable in spending almost 7k on my purchase with no regrets. Yours truly Willis harris hwillis55@ yahoo.com

Very clean store and great layout.

UPDATE: it has been a year since I ordered my furniture... I still don't have it. Waited 5 months to get a bed. Aparently they will charge you thousands for a bed that is particle board with a veneer. It broke in less than 2 months and no one at the store can help. You have to call the customer care line which just doesn't pick up. Best part, the waranty is 1 year from purchase, not from the date you receive it which is months afterwards.