Ashley Store Sandusky, OH

Friendly informative service

Dylan was extremely helpful

I spent around 2 hours or more on April 25, 2025 in your Sandusky store to pick out a couch, recliner, bed frame, mattress and a Temperpedic adjustable bed. I paid $4,700 down and financed the remainder of approximately $2,700 (which I plan on paying off within the next couple of days. I was originally told that my purchases will be shipped in “two separate orders on May 6 and May 8 (May 11 at the latest) by the salesman and whom I believe was the manager of the store. When it got close to my delivery date, I called to check on my delivery times. It was then that I was told that one part of my order was scheduled for MAY 21!!! I was able to call back and talk to an actual agent. I THEN found out that the matress and adjustable part of my bed was “on back order”!! Finally the “first order” arrived in the 21st and lo and behold, the side rails to my bed were the wrong ones ordered by the salesman and store “manager”. I purchased a gray/black barn wood style bed. I was told by the driver that they were “brown and the wrong setup to attach to my bed!!! They delivered my couch, recliner, headboard and footboard. THEN I was told the “rest” of my order will come in TWO MORE deliveries one on May 28th and the rest on June 4th!!! By this time I was furious to say the least!!! I argued with a lady named Jenny for approximately 1/2 hour over the phone. She finally looked “further into the delivery dates” and I was told that the second delivery on June 4 can actually arrive with the other delivery on May 28!she found out that the order for June 4 was NOT on back order as was previously told to me!! I told her that it was “TOTALLY NOT ACCEPTABLE” for the way I’ve been treated since I purchased the items!!! I explained to her that all the bs I’ve been put through and the lie after lie that was told to me I will NEVER buy from Ashley again nor will I EVER recommend you to my worst enemy!!! I feel like all that your company has put me through, I should be given a discount on my remaining balance!! I still don’t know FOR SURE if I’m getting the rest of my bed on May 28 since I was originally told that I would have two separate deliveries for the remainder of my bed. I’ll believe it when I see it!! Once again, I want a discount on the remainder of my balance for ALL that Ashley Furniture has put me through!!! I expect to here from you regarding this matter.

They did not deliver my couch as promised on Thursday cause they text the wrong cell phone that the store made that mistake and it's Saturday and guess what no couch don't know if I will come back for a chair that I was going to it Y Ashley

Helpful information and great service. Great prices too!

Noah is great and gave us the best deal and is very knowledgeable!!

Exemplary experience with Nick. This said, don’t forget to send me a digital copy of our transaction.

Noah was incredibly helpful and professional. He is very knowledgeable on the furniture.

Was a good experience nice selection of recliners and Noah was great assisting us and arranging financing didn't take long at all. We will return

Loved the drivers/movers. They were awesome!!

This is my 2nd visit here at Ashley. Made purchases again n very satisfied with Ashley. Didn't have 2 wait 4 my delivery. They were ahead of schedule. Would recommend Ashley 2 anyone.

DO NOT purchase anything from Ashley. Their furniture is cheaply made, doesn’t last long. We even purchased insurance/warranty and they don’t cover anything. Waste of money paying for insurance when they don’t come good for things they say they cover. Will not buy anything else from them again! We’ve purchased several items and most have been garbage that doesn’t last very long.

Great experience, knowledgeable, and fast convenient service. In and out.

The team was great help today as always. Thank you to Selby for helping us find the right love seat. Also thank you to the delivery team, super nice and caring.

Delivery guys were great

People very helpful . Pleasant experience

Good salesman and good delivery service 5 stars

Shelby Gregory helped me to pick the perfect power reclining set! She was very patient and professional, and I felt quite at ease with her. I can hardly wait to get my new furniture delivered!

Found just what we needed and our Salesperson, Nick, was great.

Easiest shopping purchase made

So far experience has been very good. Need to hold off until everything delivered and entire process completed. Sales process was excellent. Dylan was great. Now that delivery completed I am totally happy with entire process. Would recommend highly.

Nick was very informative and helpful

Excellent

Dylan greeted us, ask us what we might be looking for, and gave us a short direction on where we could find it. He then told us if we needed any help he or any of the staff would be glad to help us. I liked that this store did not have staff that circled around us. We were free to look; they were in the area to answer any questions we might ask them, and Dylan even helped move a piece of furniture to give us an idea of the space that it would take in our current set up. Well, pleased all around with Ashley furniture in Sandusky, Ohio.

Nice service. Not pushy. Waiting on my delivery.

Nicholas was really good so helpfull thank you

So far so good. Too early to tell.

Knowledgeable and very friendly

Patient and kind sales people

Both guys were efficient and friendly. It was a great delivery

Great selection!! Noah was able to help me find a beautiful living room set, he was very knowledgeable about the products and answered all questions!! so comfy and affordable

I can’t express how wonderful our experience was. Dylan was amazing to work with.

Amazing selection, clean store, great staff. Manager Dylan Mattingly was exceptionally helpful with all our questions, and patiently waited for us make all our decisions. We had a 5 star experience at this store!

Very nice people, very knowledgeable

Shelby our salesperson was great!

From the time we entered, we were greeted and allowed to browse on our own without feeling " harassed". Shelby, when called upon was eager to assist us with all questions and even put up with us changing our minds several times. She helped with coordinating, measuring, and drawing up individualized pricing plans. She spent every bit of 5 hours with us over two days and was an absolute pleasure to work with. I will definitely return to her for mattress and furniture purchases. Process was smooth and we are excited for our new furniture!

Amazing customer service !

Overall visit was pretty decent, ended up buying a white sectional and a loveseat. My visit consisted of two days, one day, looking at the couch the next day coming to purchase it- I had to confirm it was gonna fit through my door. The first day, my sales lady made a crude comment about earning a little extra cash by flashing someone at a previous job, not that she actually did it, but the thought of doing it. Very strange, made me uncomfortable, didn’t like it. The second day, I came back, knowing that the couches would fit based off of some measurements and I sat around waiting for about 15 minutes while the same sales lady tried to find someone who could help her figure out how to use the computer system to make the sale go through. She seemed a little frantic and was worried about her commission, she verbally said this. Other people walked in, and she seemed more concerned about them, potential clients, than the person in front of her, me, who was actually purchasing something. Definitely would’ve bought the couch with or without the sales person, kind of wish that I had had someone else helping me. I feel like they didn’t tell me very much about what I bought or the process, tried too hard to be relatable.

Our experience was fantastic! Dylan was a great help. We will definitely go back to this store.

Extremely helpful staff. Nick was our salesperson. Great service. Everyone pitched in to help us take our patio set home the same day

Noah was very helpful, knowledgeable, and very nice to work with. He made the purchase of sofa, loveseat & coffee table a very smooth & easy process.

We had a really good experience with our salesman Noah! Very helpful, thorough & patient. Good reasonable price for furniture, delivery & set up!

Shelby and Dillon were very helpful, knowledgeable and friendly

Nick was very friendly and yet professional when he showed us around We found the coffee table quickly ! Also - found a recliner and since Black Friday sales were going on, it was buy one get one 🌟🌟🌟 So we got everything plus Great experience at you store in Sandusky Thank you

Awesome experience all around!!

That guy sold the shit outta that bed he deserves a raise very helpful

Everyone there is very helpful in helping to make it easier to pick out what you like.Will shop there in the future!

*This has nothing to do with the Sandusky store. Ashley Furniture and their warranty company do not have good customer service. We purchased a table in early February 2024. While we were at work one day, our cat spilled a cup of water on the table. We cleaned it up immediately once we returned home and saw what happened. What do you know? The table top has now started to warp and in the crevices has started to grow speckled black mold. We did not buy the “accidental protection” so they will do nothing about the water damage. Shame on us for not buying it at an additional excessive cost. However, the table top now also has chipped pieces coming off. This is unrelated to the water damage. No one in our home dropped or knocked over anything onto the table. They offered to send a technician to fix the chips - awesome. The next day, they changed their mind and said they will not be sending a tech. They want us to fix it ourselves. We just moved into our new house last year and have an entire house to furnish still. It will not be with Ashley Furniture.

Shelby and Dylan were very attentive & helpful. Thank you!

Absolutely terrible furniture. Bought from this company twice because I thought the first time maybe my kids were to rough on them. So I went with two pull out couches and in less than 6 months both boards across the front of both couches have come apart from the nails and it can't be fixed unless I take the fabric off. So disappointed. Will never buy from them again.

Shelby was so helpful!!! We purchased two bedroom sets in August and she helped us get the best price and delivered on time! We came back today to purchase a sectional couch and she one again delivered superior service! So friendly and personable~ Five stars for Shelby⭐️⭐️⭐️⭐️⭐️

Dylan was great, went into detail with the whole process & even got me to come back for more.Great to have him running that store. I will be back for Sure and send others as well !

Nick was a great sales associate. The store didn’t have exactly what I wanted and he was able to find it on the online store and made the sale.

Great furniture and service!

Finding the right mattress was very easy with the knowledgeable sales people, The deals were top-notch and we saved a bundle. Definitely a business I would recommend to friends.

I was able to get exactly what I needed for a very reasonable price. Everyone was very helpful.

Had a really good experience! Everyone was professional and all our questions were answered. No one pressures you or hurry's you up. The sale prices are nice! Thank you 😊 again for all your help!

Shelby was very helpful on my purchase. Her and her boss Dylan were great. Thank you for my beautiful sofa.

Dillon, was the young man that helped my husband and I find the perfect mattress! He was informative and patient . We were not in the building long and helped promptly. 👍

We were greeted right away from Nick. He provided the upmost service in helping us with our purchase. We have purchased from the Ashley store in Sandusky in the past and will continue in the future!

I had a great experience from the Ashley Furniture Store in Sandusky. From sales to delivery and quick and efficient setup in less than 30 minutes was a huge time saver. Thank you so much and I will be back

Dylan was so helpful.

Dylan did a fantastic job of showing us the area where the furniture we was looking for was told us he'd be back if we had any questions didn't try to push anything different than we was looking for he set up a delivery date that worked perfect for us super nice employee, in today's world good to see such quality salesmanship he was definitely a costumer helpful individual.

Nick did great

My salesman, Nick, did a great job!! He showed me what i was looking for and then let me browse with no pressure! When i was ready he did all the paperwork efficiently and was very polite and friendly. I hope the rest of my experience with this purchase goes as well!

They were very helpful as we went through the store and picked out furniture. Talked with us about different options and cost savings. Overall good shopping experience

Sold me something that they couldn't!? My $700 dresser, chest of drawers and night stand . After watching the delivery make it's way here, I get a pop-up saying that the delivery was canceled. It was canceled because I didn't buy the bed & mirror! Which I didn't want or need and would have doubled the price. So I had to reorder it at the cost of an additional $300+ because it was no longer on sale. Bait and switch at it's finest. Ashley furniture is cheaply made and cheaply priced. I was stuck between a rock and a hard place. I searched all over town for something that would fit my small spare bedroom and Ashley was the only place I could find the right size, because it's CHEAP. Feel scammed and won't recommend them.

Great. They were very helpful.

Very beautiful furniture. The staff is knowledgeable and friendly. I’m excited for my new loveseat.

Costumer service where awesome Nick was very helpful Thank you

The gentleman was very helpful and not pushy.Answered all our questions, Was all around a very professional person.

Great experience had exactly what I wanted the sales person was very helpful

Loved the service and they helped me out fast and efficiently!!!

Had a great knowledge of the products in the store and helped us find exactly what we were looking for.

Dylan was very helpful. Answered all my questions.

Shelby was wonderful to work with. We had very specific measurements for our furniture. Shelby was knowledgeable and helped us to purchase a quality product.

Excellent customer service!

Nick and Dylan were attentive and friendly! Very helpful in picking out the right couch for my living room.

Trey was awesome!!! Nothing but a great experience!! Highly recommend!!!

The guy we talked to was very nice and knowledgeable about mattresses .I didn't intend buying today just looking but we ended up buying

Very comfortable shopping experience. Staff was extremely friendly and helpful. Everyone was just amazing. No pressure to purchase. My salesman was very patient and understanding. The whole process was super fast!!

Friendly , helpful service . Good furniture selection at a fair price .

Could not take home the item I bought. Have to wait for it to be delivered....if I am home. Will tell friends

The customer service and sales associates were amazing. Customer want to express their wants and needs, and then learn about information that helps them make an educated decision. With Shelby, she possessed both character traits which is rare. Not only did she listen and understand our needs and restrictions, she took time to educate on things we need to consider before we make a final purchase.

What was on the website was what I came in looking for and apparently whatever is on the website is discontinued out of stock items!

They charge you $130 for "white glove" delivery, show up outside of the scheduled delivery window, pressure you into signing for a piece of furniture that clearly is not going to fit because they are "out of time and have more deliveries to make," and then won't let you return the item. You can't talk to anybody at the store, you can only get to a centralized call center, and they are extremely rude. I am canceling the other couch I ordered and never buying from them again.

No pressure, very nice shopping experience!

I had a very good experience looking for my 2 recliners. Your salesman was professional and very nice

Professional service, excellent selection, good prices.

Dylan M. was wonderful to work with, very welcoming, helpful and friendly; not overbearing like some sales people can be! Our experience was great because of him! Thanks Dylan! Can’t wait for our furniture to be delivered!

Awesome experience our sales lady Shelby and manager Dylan went above and beyond to make our visit excellent will always recommend the Ashley store in sandusky ohio excellent customer experience very satisfied with our purchase thank you

They were great. Found what I wanted and was in and out in an hour.

Alec Trumpower helped me with my orders. He's proficient, considerate. He's who I would recommend for a great salesman.

Excellent selection of furniture.

Very friendly, And help with decision-making. Would recommend for your next furniture purchase

Shelby was absolutely amazing ! She helped us find exactly what we were looking for and answered every question we had ! Go see her for all your furniture needs !

Dylan did an awesome job

Staff was very helpful and not pushy like other salesman. Found exactly what I wanted and at a GREAT price. Thank you Shelby.

Very helpful and great value

The sales guy was very helpful

Very friendly, very thorough.

Shan was great! I had called asking about some dressers and they didn’t have them in store but he told me had something comparable. When I didn’t like them he gave me other options and was not pushy at all! I ended up having to email him and was very back and fourth about what I wanted and he was so patient and made the process seamless! Thanks so much Dylan!

very helpful on helping us with the couch that we wanted.

They were awesome to deal with!!! Will be returning

Love all the furniture the accessories it's a beautiful place the young man that took care of my name furniture that I was looking for he was really good at explaining everything and everything was really good

What a great store! We needed to furnish our new condo and found everything we needed under one roof. Alec and Dillon provided great customer service. There was no need for us to shop around!” What a time saver!!

Very good/ outstanding customer service . Great selection of quality furniture

We really liked the selection they had in store. The financing was relatively easy to obtain. I’d say the only negative thing I have is the salesman didn’t seem very motivated. He knew what he was doing but had kind of a “I don’t really want to be here” kind of attitude.

I am sure glad I stopped in at Ashley Furniture Store in Sandusky today! Dylan was excellent in showing me their top of the line Leather living room furniture! Quality,Pricing, Warranty, and Service is Top Notch. Again, thank you very much Dylan in guiding me to these ultra sweet Leather Sofa, Love Seat, and Recliner! Me and my wife can't wait to receive them! Again, we're sure glad we stopped in today! You're the Best Dylan and God Bless!

Nice store. Alec was very knowledgeable and so helpful and patient. Will definitely shop there again.

Great customer service. Alec was professional, friendly, and was knowledgeable about the business

Very knowledgeable and worked with us to get everything we wanted!

Great selection, very professional and helpful staff!!

A gentleman by name of Alec was extremely knowledgeable and informative without being obnoxious. He definitely helped us narrow down to accommodate our needs and straight forward with pricing and additional fees. We will be back.

Very good

Trey was incredible, he made the process super simple and found us the best sectional for our needs! We will definitely be back again for more furniture!

So far my experience with Ashley Furniture has been great. They are efficient, professional, and communication is exceptional. Highly recommend!!

Our salesperson, Trey, was very knowledgeable and personable. He made our experience very enjoyable.

Very well customer service very impressive

Staff was very helpful and patient with our purchase. Thanks Dylan!

We went in to look at possibly buying new living room furniture. 60 months interest free payments and the perfect furniture made it an easy decision to go ahead and order

Trey was very professional and thorough with information and our sale. It was a pleasure to work with him.

Trey was personable and incredibly helpful! Informative without being pushy. Very happy with our purchase! Thanks Trey

Great salesman. Good price We told our salesman what wee we w as noted and he was immediately able to show us what we wanted and we made the purchase !

Great experience. I hate furniture stores, pushy sales people that don't want to let you walk away and browse drive me insane. Our sales rep introduced herself, asked some preliminary questions, pointed us in some directions, and then didn't wait for us to note we watched to browse, she just gave us info and made herself available for questions. Wasn't planning on deciding today, but did so anyways. 6/5 here.

Took the time to work past close to get the furniture we wanted.

Alec and Trey were Wonderful!!!! Great Customer Service and Wow what a fabulous inventory. I will always shop Ashley because of the customer service that I received. I wish I could rate them 10 stars.

Sales people were helpful and attentive to me as well as with each other. Not pushy and offered suggestions. Store was clean and organized and set up nicely. We didnt end up purchasing what we were looking for but will be back for other future furniture needs.

Easy peasy!!! Fast and easy!!

Dylan was very knowledgeable and helpful. Great customer service.

Ordering the furniture in store was an ok experience but as soon as we left customer service has been nothing but a let down. First off the store told me I was supposed to receive a call as to when I can schedule a delivery. I never received a call so I called the customer service robot (impossible to speak to a human agent). Apparently I was supposed to schedule delivery with the robot and they were not ever going to call me. I am so upset about the customer service that I have received from Ashley’s. First off, they failed to deliver the correct couch and a couch that was not already snapped in half. It has been nearly impossible to speak with a human to resolve the issue, I just simply want the couch I ordered to be delivered and not already broken. That seems next to impossible at this point sadly. When you do speak to someone in customer service you get a different answer each time you call. Had to go back into the store to try to get some answers but they didn’t have any either, it’s a giant mystery as to when I will get my couch, oh and don’t forget you’re supposed to be home for this in the middle of the day and in the middle of the week so Goodluck if you work! They can care less about making it convenient for you. Just know if you order from here they will not deliver on weekends or past 3:00 during the week day even if they messed up your order and wasted a PTO day off for you already. Save yourself a headache and go down the street to any other furniture store.

Greeted right away. Told Alec what we were looking for, he took us right to it and started paperwork as soon as we told him we wanted it.

Great service. Time well spent.

They made the buying process easy.

Tray was our sales person. He was knowledgeable and easy to work with

Dylan gave us great service when purchasing our couch!

shelby was very helpful and friendly to me and hilda

The sales team was fantastic. No pressure as we walked throughout the store, but ready and knowledgeable when needed. We only just got our recliner today, but it's perfect and the delivery was smooth.

They were very nice and helpful and my granddaughter found exactly what she was looking for

Direct and quickly found what I was looking for

The staff was soooo good they even stayed open late for us and didn’t push to get out Thanks again

Was greeted friendly and salesman answered any questions I had. Pricing was fair. Secind items I have purchased from Ashley i highly recommend

Our sales Rep.was very knowledgeable and very nice and understanding. We jut think delivery charge was a little pricie

Everything was great at the store! Delivery is tough to set up with texts I wish you could talk with someone!

Salesman Dylan was very polite and helpful with helping me with the furniture that I purchased. Was delivered on time and the delivery guys were also nice and helpful with getting everything plugged in and hooked up properly. Was very pleased with the whole Ashley experience.

Good experience. Very helpful staff. They gave us space when we needed it, and service when needed. The whole experience was enjoyable.

Had no issues, was a quick and easy transaction.

I can’t say enough good about the store. The sales person Trey was fantastic. Selection was overwhelming. I gave them a price and they met it. I cannot say anything bad about that store and my price even included delivery Christmas time. Of course the wait was longer but that’s OK.

The tracking for my delivery - was great! Allowed me to see exactly when they were going to arrive. Delivery staff was very professional.

Staff were excellent. Our sales person answered questions, was pleasant, and patient. We purchased a recliner, and the paperwork process was efficient.

Delivery men were helpful and pleasant

Very nice staff

Great service, knowledgeable and friendly.

Fast, friendly and courteous service!

Alec Trumpower of Sandusky did a great job selling us our Cashton sleeper sofa 🛋

Trey was extremely helpful. Made the experience very smooth and easy.

I have been looking for bar stools for quite a while. Finally found what I like!

We will be coming back to shop I was very impressed the delivery guys were super and so was the store person where we bought the dresser and nightstand from

I had a very nice experience, will tell all my friends about you!

Great service. Trey was helpful

Salesman Alec Trumpower explained everything about the 6 months same as cash and extend protection. Will return in the spring for Love seat and tables.

My dad purchased a mattress from them. Nice salespeople. No issues.

We came back to this branch after a very pleasant experience on our first purchase with them. Trey was very helpful and informative! He was also very patient with us and made our transaction easy and smooth!

Connie was Great

Alic was helpful. I purchased both a Sleeper sofa and desk. I forgot to ask about the thickness of the mattress and the color of the desk they ordered for me. I looked at the receipt but it's not listed so I called but have not heard back from him, yet.

Great place and associates.

The sales man was extremely pleasant and very helpful

Connie at the Sandusky store remembered me as a customer. We wanted to order 2 more chairs for our dining set. In 10 minutes she got back to us with the information and processed our order. She was very nice and knowledgable!

Our sales rep was awesome and patient! We will definitely be back to shop at the Sandusky Ohio Store

Fast quick very nice and professional service helped me out to get more money for financing 10 out of 10

Great customer service!!!

They were amazing. No complaints about them. They greeted me as I walked through the door and helped me with any questions I had.

The staff was super friendly and very accommodating. I had a wonderful experience. Definitely looking forward to future purchases.

We were there two different times and worked with two different people, and each was very pleasant and helpful. They also worked with us on delivery dates to allow for carpet installation that had to take place first.

Found everything I was looking for and at great prices! The whole staff there was extremely helpful from purchasing through loading.

Went in to "look" and bought a chair. Trey, our sales associate, was attentive but also gave us space to look and discuss. The whole process was good until it came time to discuss delivery options. $300 to deliver from Sandusky to Norwalk is a bit much. Especially only a chair. No assembly. That should be considered in the delivery options. And pick up option was in Bowling Green. One last thing, I tried to call the store to ask a question and there is no option to talk to my sales associate even though that is the number on the card. That is frustrating as well. Trey was a 5 star but the rest of the process lost a star.

Dylan was personable, knowledgeable and efficient. A pleasant experience

Trey was very informative with the product we purchased and financing

Trey was very knowledgeable and helpful finding what we were looking for online. Showed us floor samples and gave us selections to choose from. Not pushy to make the sale. Very nice.

Very helpful with everything

Excellent service

I liked everything about my experience except not being able to call someone back directly and having to email them a bit odd.

Connie was my sales associate. This my second time working with her. Not only is she an excellent sales representative for your company but she is friendly, yet very professional. Our previous purchase was very satisfactory and we will continue to do business with Ashley.

Very positive experience. Dylan was very helpful and we found everything we were looking for.

Poor I ordered a table with cash and it never got ordered after the fact we are now waiting for are table but we got are chairs 💔

Absolute garbage! Bed litterally broke on day 2 just sitting on my side of the bed to change my clothes. Bed side hit the floor. Chest of drawers delivered with a hole in the bottom and the dresser had a drawer that didn’t line up and the tech department wasn’t able to fix that neither. Trying to get a new bedroom suit or just our money back is a nightmare. Almost 2 years later and still nothing is settled. Want to give us a lower level bedroom suit that looks nothing at all like we purchased. We will certainly never ever buy another one of their products. The customer support is non existent

Nice sales person no pressure and we looked at a lot of different options before we made up our mind. Trey was very understanding and patient with us to the end of purchase will definitely return.

Sales person was helpful without being overbearing. Left me alone to ponder my choices and then processed my purchase quickly and efficiently. Nick Frasca is great!

DO NOT BUY HERE!!!!!!My sister and her husband went in and purchased a full bedroom set… bed, dresser, mattress, the works for thousands of dollars. Well today was delivery day. Let’s start with the delivery guys were modern day Cheech and Chong stoners. They brought in the furniture and then looked utterly confused and asked “um did you order a mattress?” When Alli answered yes they said well we have your furniture and not your mattress. She asked them to check and they responded the computer system at Ashley’s is down. The irony of that statement is THREE WEEKS AGO when they went in to purchase the bedroom set were told the computer systems were down then too and all orders went through one store. How on earth does it take 3 weeks to solve this problem???? It doesn’t take NASA computer engineers to solve this, this is a problem easily handled by a first year computer science major. When her husband went in to complain seeing as the customer service line is non existent and no one answers was told a common they had no record of a mattress being ordered. When he stated he was so frustrated he wanted a refund he was told the standard answer “there are no refunds” he then demanded a bed, when they finally relented and gave him a temp bed which was substandard to what they purchased they didn’t even help him load it into his truck, this is unacceptable. What Ashley furniture doesn’t realize is they have a legally binding contract complete with an offer, consideration and acceptance which is in the purchase agreement. That agreement was breached for services not rendered. Now I’m SURE the generic response will be issued with “give us an opportunity to fix this” followed but the number to text or email. This is unacceptable. A more plausible route I suggested was a chargeback to the merchant for fraud and services not rendered. A compromised can be reached in the form of a HIGH discount. Or a full refund. Please no generic response. Take time to address issues on an individual basis

Excellent service excellent work excellent results!

The staff is very nice and took me to what I was looking for. They answered my questions and didn’t rush me to make my decision.

Trey was the best at helping us. Please visit the Sandusky store. He is very knowledgeable and professional.

Friendly, professional, knowledgeable, will definitely go back.

I recently purchased a sofa from Trey at Ashley Furniture. This is the second time I have dealt with Trey. He’s very knowledgeable on the inventory, works with you until the job is completed and is very kind and professional salesman.

Plenty of good options to choose from at various price points. Our salesman, Trey, was very helpful but also left us to browse at our own pace. Pleased with the store - hoping we will be just as pleased when we have the furniture delivered.

Trey was outstanding! He went above and beyond to help me! He is such an asset to your company.

The lady that waited on us was very helpful and very friendly! She didn’t pressure us in any way. We were very pleased.

Very friendly and helpful

Awesome customer service

Connie is thee absolute best! I plan on returning because of her!

I went in looking for a couch for my rental and ended up buying even more furniture for my own home. My salesman, Trey, was pleasant and helpful.

Sales person great, but too much paper wasted for a simple sale.

Very great to deal with!! I will most definitely buy furniture here again!

Nice furniture, reasonable prices, great salesman.

Knowledgeable staff, excellent variety

The best experience I've had shopping for furniture!!, truly outstanding service!

Sales staff very helpful and outgoing.

Trey from Sandusky store is awesome! Live our new purchase and what a great deal. Thank you for your amazing customer service Trey! Outstanding 🙂

Reasonable prices. Trey was very helpful . Awesome furniture.would return.

Ashley furniture is quality furniture. The salespersons are friendly and knowledgeable and make it easy to find what you're looking for. We've dealt with Ashley for over 2 years and I wouldn't go anywhere else for our furniture.

We bought two matching recliners here, and now a year later are still happy with our purchase!

I had my couch since 2019, still under warranty, the back brace broke and I have mold on the bottom of all 3 cousins. A man came out in August and never returned. I’ve called more than 10 times and I get nowhere. I do not recommended using Ashley Furniture.

Lazy sales workers wouldn't even get up from sitting to help out and even suggested they didn't have what I seen on the website at the store without ever looking at the picture. Even after I located the item I was looking for I had to go back to where they were sitting to get some help... Needless to say I won't be going there again. Not to mention I was the only customer in the store at the time. I don't see that store being opened long at this location if everyone receives the same customer service I got.

DO NOT SHOP FOR FURNITURE HERE!! If I could give them 0 stars, I would! When I ordered my dinner table, I asked them approx. how long until it would be delivered. They said within 1 month. After 3 months passed, I still hadn't even heard from them. I found the EXACT same table at Erie Furniture for $600 less and it was delivered the next day! When I went to cancel my order with Ashley, they said I would have to pay a restocking fee which was $700!!!! Not to mention, the customer service was horrible during all of this. I will never recommend Ashley Furniture!!!

Don't buy from here if you want furniture. If you want to just give them your money then go for it! They will take your money but NEVER send you the furniture you paid for. They will also not refund you your money. Don't bother contacting their corporate hotline, it's a joke.They will also not help you in the store. I don't buy their excuses anymore about delays being caused by the pandemic. I have used Google Lens(lookup how to use it to find the same furniture online for CHEAPER), and have bought the identical furniture online. Online furniture stores have delivered in less than 2 weeks, NOT 7 months! I'm going to have to dispute the charge with my credit card company since I was scammed. Overall this was my first and last time buying from Ashley, what a scam company.

I couldn't find a friendly person

We found a table we liked at the store in Sandusky and bought it but a couple days later saw the same one on line where they were selling for $400 less. When we called them about the price difference they became very unprofessional with us. After much back and forth we got some of the difference in dollars back but not all. They also charged us $159 for delivery but the on line order was free delivery. We love the table but from now on I’ll look on line first.

Do not use this store! Or any of their locations unless you want to replace your tablets and phones. Spent almost 4k on furniture and the delivery guys jacked my tablet. Yes you have reached out but nothing was done. ASHLEYS RESPONCE You told me you would contact HR. Have heard absolutely nothing. Not even the offer to pay for the new tablet and refund the delevery fees unbelievable..

BUYER BEWARE IF YOU ARE LOOKING FOR QUALITY FURNITURE THAT WILL PAST GO ELSEWHERE. We purchased furniture from Ashley in Sandusky, Ohio. Never again, the warranty does not cover what employees state when you purchase your furniture. We have not had the furniture even 2 years and it is falling apart at the seems as the gentleman said at the distribution center after reviewing the photos of my furniture. I have went back and forth for 3 weeks now. The warranty company will not fix it even though I was told by a manager at the store, even if I took a knife to it and cut it, it would be covered. I have went back and forth with the store, warranty comapny and distibution center. They' refuse to do anything else. Warranty does not stand with what is preached. Company does not stand with the products they sell.

If you buy furniture from here just don't buy the warranty. The sales person might be convincing making you think it's worth it but it's not. They will find a way to not cover anything with the warranty even if you your warranty paperwork says it's covered. Don't trust the workers they are just trying to sell you something.

Felt like once we showed up with website pricing they wanted nothing to do with us. Not a soul in the store and the manager couldn't pull himself away from his phone long enough to even say hi or thank you, guess playing with your phone is what a manager is for. Yes it was a clearance mattress and I asked to have it removed from the floor and they weren't sure they could even do that on a weekend. When we picked up on a Saturday they don't have any service available in the warehouse so don't bother even thinking about picking up on the weekend. I didn't expect the salesperson to do anything, but again did not see the manager supposedly he was on the phone. They never even tried to wrap the mattress over a week, I can't believe they didn't deliver a mattress that week and could have used a bag they delivered to reuse. Dragged the mattress out by ourselves by the time I got the mattress in the trailer the door was being closed, felt like ,"don't let the door hit you in the rear end." The owner of this franchise should consider replacing this manager with one of the sales people or the lady that did our order at the front desk she was very efficient and very nice. Can't give much a recommendation because I just didn't feel welcome or comfortable there the first time or returning. I've had better service at Big Lots, and I'll bet their markup isn't as good. Bill and Terrie Ehrnsberger

Trey was amazing! He was thorough on all the products and knowledgeable with professional suggestions. I am very happy with my total experience.

I am giving 2 stars because the customer service was great but we have had nothing but trouble since we got the couch. We already had to have it sent out because a bolt in the recliner snapped in half and the day they were suppose to deliver it back we got a call saying they forgot to put the couch on the truck. Now we just had 2 screws fall out. We haven't even had it for a year yet. Next time we will go somewhere else hoping to get a better Quality couch for the money we spend.

This was by far the best furniture buying experience we have ever had in our almost 34 years of marriage! Carrie was professional, quick, and concerned with us getting a great deal. She went above and beyond in offering better deals than we could even dream up. On top of that, I asked if they provided Veteran's discounts and she said she would mention it. Most places give 10% but they automatically added a 20% discount on top of the other deals they offered. Just a great buying experience all around. We have not received the furniture yet and will update our review to include the delivery of all the pieces.

Connie and Laura portrayed excellent customer service today with our purchase. I highly recommend the Sandusky location!

For the love of GOD, avoid this store at all costs. I have never had such a horrific shopping/customer service experience in my life. The employees are not knowledgeable, the policies are unclear, and management needs an intricate lesson in communication skills. Connie was incredibly rude to my husband, and I will never step foot into another Ashley HomeStore. Here's a small list of things I would rather do than shop at this establishment: chop each of my fingers off, swerve into oncoming traffic, be mauled to death by a grizzly bear, and/or repeatedly give myself a swirly in a public restroom. In conclusion, stay away from this place.... Stay far, far, FAR away. I promise, the next time I need furniture I will widdle my own from wood before ever thinking about stepping foot into this condemned facility.

Very nice store and salesperson. Alot of stuff is 4 month wait.

Trey was great in assisting us with our first purchase from Ashley Furniture. Trey, thank you!

Trey was fantastic to work with, even after we had him price our purchase 5 different ways. Would shop again!

Trey was so super helpful and great. He measured and measured, figured price after price, answered all of our questions but was never pushy. I will definitely be coming back when we buy our dining set and new mattress.

Placed our order in June/July. We were told estimated 12 weeks for delivery. That would have put us into October. Checked on order and it was a couple weeks behind, still that was ok. Checked again and was told half our order was ready to ship with a delay in the couch. Did a follow up and was told that they were waiting on the reclining parts to come in and that we are the next to get build. Almost now another month and we are being told it will not be done till March!! Spoke to our sales person and was told those dates change daily. This has been the worst sales experience I have ever had. I will not be doing business with this company again. They have not even offered any compensation for our time, and I have to call to follow up on our order.

Love my new purchase! Can't wait for my delivery!

Trey was super helpful!! Looking forward to receiving my new, EXTREMELY comfortable couch in the near future!

Trey was awesome and very helpful! Took time with me and answered all my questions. Thanks Trey!

Get ya to buy everything but the ketchup bottle !!! Love this place good ppl here

I went with my Mom looking for furniture for her new house. Trey (and everyone there) was an amazing help! I would highly recommend!

Defects and furniture

Robert was awesome we bought 3 items great prices

Absolute horrible place they're twice as expensive have their online store also refused to follow any of the policies placed by the Corporation every furniture place in the area it's far better than this one better prices and far better quality

Carrie was very helpful in getting what we needed!!!😊

Pretty nice store. Better than others in the area.

We walked into the store on a Monday morning, and were pleased to be the only people there. We were greeted by Kristine DuPont, who was personable, friendly, and provided the perfect balance between contact and providing space for us to explore. We found more than several pieces we were interested in, and her product knowledge and advice helped us narrow our selection to a sofa and accent chair. We lucked out and also got a GREAT mattress and accessory package on sale, and never felt pressured or upsold. The warenty on our items is also amazing. You should definitely visit Ashley when you're looking for new furniture, and ask for Kristine. We will go back in the very near future (we have two more rooms to furnish), and recommend this store to family and friends. Thanks Kristine!

Pricy

GREAT ALWAYS IS

My husband wanted a recliner for his Man cave. It took less than 1/2 hour to pick as chair, pay for it and get it loaded in my truck.

Very friendly staff. Knowledgeable, answered all questions we had. Was told they would match online pricing, which they did, but would not honor online discount. Also told us the 4 year warranty is not available online. After leaving the store I found that a five year warranty is, in fact, available online. Would cancle my order and just order online, but they charge a 25% cancelation fee.

Kristine DuPont has been amazing ! I have ordered bedroom furniture and few other pieces, she has been great by keeping me nformed thru the process! I have dealt with other furniture stores around the area and not the best with communicating!!

ZERO STARS Our experience was absolutely awful. Yes covid made things a bit difficult I get that. But there is a line, we ordered our couch September 27th 2020 and was told we were to receive our couch in December 2020. We understood the wait was due to covid and we were ok with that. December 12th came along we got our couch, I mean most of it.... Our last piece was wrong so they said it was going to get tous end of January, then February and then March. We got our last piece on March 15th, it was broken and bent. It was the last straw, it was 6 months of waiting and screwing around. The only thing left for Ashley Furniture to do was to refund our money and take the couch back. They can't screw that up right?.Wrong. We waited and waited for our return then finally we called and they were supposed to call us to refund back to our card, that would have been nice to know so we could go and find a new couch, which we did and it actually comes in today. Furniture Palace was able to order our couch and deliver it under a week by the way. I will never shop with Ashley Furniture again, the disorganization of that company is insane. Don't shop with Ashley, save your money and your sanity.

Trey S from the Sandusky, Ohio store is nothing short of AMAZING. My husband and I had been looking for a sectional for a very long time, and found one at the Ashley store in Sandusky. About 6 months after having it, We started seeing some fraying and rapid wear. Trey and his manager Let us we pick out a different couch not once but twice! We can't thank the Sandusky Ashley furniture store or Trey enough! They've been seriously amazing throughout this whole process and will go to them from now on for all of our furniture!!! The entire staff was very helpful and very accomodating!! Thank you again for everything!!

Today my visit Sandusky Ashley HomeStore was quite delightful I was greeted by Miss Carrie who treated me like royalty she was most helpful and kind and attentive. Everything I needed and more I highly recommend her services whenever your need of beautiful furnishings and accessories.

Great experience! We were helped by Kristine, who was both friendly and knowledgeable! While we did not find what we were looking for today, we wanted to share our positive experience and recommend that anyone looking for quality furniture and service see Kristine in store.

That customer will service was top of the line they went out of their way to try to find someone's furniture they haven't found it yet more to come

Kristine was very friendly and helpful 5hanks can't wait to get our loveseat god bless.

Kristine DuPont did a great job helping us find the table and extra pieces we were looking for our home.

Great experience! Kristine was very helpful! She greeted us at the door and let us wonder around to see what we liked and would stop by and give us some information on what we were looking and and let’s us do our thing! Didn’t bother us, waited until we were ready with a decision and was extremely helpful! Will be back again next time!

Carrie was very helpful in helping us find a couch that fit our space. Thanks!

We purchased couch, loveseat, tables and chair for the new addition to our home in the beginning of September. We finally received loveseat & tables in time for Christmas. Was told couch & chair should be in by end of February...... Kristine Dupont was very helpful & friendly. Heard from her today, she said end of this month. As I said it was for our addition, so we have pieced together old furniture to fill this beautiful new room. We were told 8-12 weeks. IT Has been 5 1/2 months. My hope at this point is we have it by Easter!! Our loveseat that was delivered at Christmas will look used by the time we get our couch.

Great experience they were upfront and honest on lead times for delivery. We will go back again. Kristine did a great job helping us pick out the right furniture and décor. The delivery people were very professional overall great experience.

We just placed our order for furniture today Kristine Dupont was very helpful and friendly. If you would like awesome customer service go to Sandusky.

Kristine Dupont went above and beyond, and then some!! Working with her was, without a doubt, a stress free experience. She always made sure we were kept current on the arrival of our purchases. Would very much recommend her and Ashley Furniture. Thank you!

We would like you to know that we had a very positive experience at Ashley Furniture. Kristine DuPont, Designer was very knowledgeable about The Ashley product, she was able to help us find everything we needed and was able to share the present sales for the best prices. If we ever need more furniture Ashley will be the place to go and Kristine will be our guide. thank you

Kristine DuPont was amazing! She went above and beyond helping answer all our questions to finding exactly what we wanted. The best customer service I have ever experienced.

Carrie Deming was lovely: helped me find the pieces I wanted and beat the price I got from another store! Thanks Carrie 😊

I worked with Carrie. She was wonderful to work with. She was able to help me with both a mattress and a couch. She found exactly what I was looking for.

I cannot say enough about our sales rep Christine DuPont she helped us pick out the perfect furniture for our condo and kept us informed through the whole process

Great location, friendly staff, and awesome furniture. I highly recommend this Ashley Store!

I highly recommend working with Carrie at the Sandusky Ashley store. She gave me the numbers right away and was honest with the delivery times. I shopped other places but came back there and bought items twice. She was not like other sales people as she wasn’t pushy and showed me everything they had that I was looking for. If I am in need of more furniture, I will definitely be going there and working with Carrie!

It was a wonderful experience to shop at Ashley furniture. Chrissy DuPont was are sales person, who was very nice, and very helpful. We ordered a recliner that is well made, and very comfortable. We have bought many pieces of furniture from Ashley, and very happy with all so far.

Best place ever to get your furniture!!! Customer service was on point, very patient, and friendly. Let me tell you Connie and Elaine were an awesome team together. Got me a great deal, helped me pick out the nicest furniture and made it fun!!! Recommend you go there for sure!!!

Very friendly, greeted at door but not overwhelming. Our saleslady Carrie D. was the best! Very helpful, listening to our special needs and directed to appropriate place of the store. She was very helpful, checked on us and provided adequate time by ourself to discuss our potential purchase. Readily available when we were ready to discuss our plans. Highly recommend her.

Nice

Not much of a selection..no one offered to help me..seen plenty of salespeople in there..will not go back!!!

Walked in ready to make a purchase, totally ignored. Everyone that walked in after us was assisted. We sat by the sofa set we liked. We walked around it. No service. Absolutely absurd.

Great service

Thanks for making my move to New apartment. The worst experience ever. I order a month a head of my move .and 4 months later. I still don't have what I order. Ashley furniture is not welcome in my home anymore....wronge mirror/missing screws to bed... i could go on ... but i won't let this company waste anymore of my time.

Very professional and knowledgeable staff...quality merchandise

If I could give zero stars I would! I am so upset with this experience. I ordered a mattress and box spring back in July, and was told 6-8 weeks for delivery with everything going on right now which is completely understandable. So my delivery day came and they were on time, And the guys were extremely nice, but my box spring would not fit up the stairway in my house. I was told that they would send a split next time, and my delivery was rescheduled.. a few weeks go by and my next delivery date comes, and they sent the exact same thing, and I missed work to be home for the delivery. After that the salesperson finally texted me and gave me options for a different box spring, but I had ordered a bed from the website and no longer needed a box spring so I called to cancel. She was unavailable, and apparently no one else could help me, and a few days later I get another email saying I had a delivery scheduled.. I was already irritated so I just said whatever I’ll just take it since they obviously aren’t willing to work with me on it.. now here I am delivery day for the THIRD time and THEY SENT THE EXACT SAME THING AGAIN! I called the store and my sales person said that there is nothing I can do because I signed a ‘contract‘, so I can either get the box spring that I don’t want, or pay a restock fee for an item that I HAVE NOT EVEN RECEIVED! I was finally done arguing and said that I will just pay the fee, so she told me that someone would call me back on Monday and then hung up on me! I was happy at first and I understand that things happen, but once there was a problem they were so unprofessional! I will never be ordering from here again!

Customer service was aweful, old blonde followed and nagged me from the minute I walked in. Left within 10 minutes. Not sure how you can keep your doors open when "Nothing is available for 8 months" or when your sales team drives customers out before they shop. There's a reason the parking lot is always empty.

I would give 0 stars if I could. Purchased furniture July 5, given expected delivery date of 8/16 I called on 8/10 and was told looking good and that I would receive a call on 8/13 with delivery time. I had my furniture hauled away and carpet shampooed. On 8/13 I received a call furniture not in and would be in August 26. I call And then told 2nd or 3rd week of September. Called again, October 4th, next call mid October. Told I can’t cancel order. If it’s in deliver it, if not why can’t I cancel...never again will I buy from Ashley!!

Decent furniture store

Excellent help, did not push and was friendly. Thanks for the easy shopping :)

My fiance and I were so pleased coming to this location. We were greeted by Trey the store manager and he was awesome! He offered water or coffee while we shopped. He made everything happen that we wanted, and Elaine who rang us up was also very nice. This location really knows what customer service means! Thanks again!

Good people

Long story short, I will never order from them again. Over priced for the quality. The Sandusky store's grand opening sale prices were more expensive than on Ashley's website. Delivery is slow and gets pushed back. It took multiple deliveries and service technicians due to incorrect pieces delivered and some that were not put together properly.

Kristina was a huge help.very friendly. Great selection. We will be back.

Do not shop here! I was looking for a sectional that is online for $1000 and the family store is $1000 for exact same sectional the Sandusky store was very rude and was charging $3800 for the exact same sectional and would not price match Finley store price! They are scamming people! And like I said very very rude

They are WAY too pushy and trying to make a sale. I wish they weren’t as pushy and always trying to make money off customers. Very nice store though.

Went in to look and purchase later. Shannon Terrill was very helpful, she took alot of time answering questions. She gave me excellent service.

Lots of stylish home accessories such as wall, table and shelf art. Majority of the tables, dressers and night stands are made of particleboard, which is okay, if you understand what you are getting for your money. Staff is nice though.

shannon terrill was a very great sales lady we brought our kids over and they bought a table and chairs

My husband and I were warmly greeted by Shannon at the homestore in Sandusky. She helped us find the dining room table we were looking for and helped us find the price that was right for us. We would return based on her help!

While "window" shopping, my wife and I stopped into the Sandusky Ashley Furniture store and were warmly greeted by Shannon. She was very personable and professional, with small town charm. We left with a great deal and an even better experience, one that will guarantee our return in the future. I highly recommend Shannon and the entire staff for your next furniture purchase. Thank you all for your assistance.

People in the store were nice, but that’s about it. My daughters bedroom set got delivered on a Thursday AM. They are putting it together and realize that the footboard was put together wrong prior to arrival and they couldn’t fix. They blamed the manufacturer and said “at least you can put her on a mattress on the floor.” She’s 2.5 years old, yeah okay. So then they call me later that day and say the soonest they can re-deliver that one piece would be Tuesday. So that’s 5 days without a bed for my daughter (I took her whole bedroom set down at 1am when I got home from work, prior to them coming.) they said it’s in stock at their BG location, but that they don’t have availability to deliver it. And that if I wanted it sooner, I could drive to BG and put it together myself. Also, not happening, because then you lose warranty. I called the store to try to figure it all out, they’re sending me a $50 gift card (which doesn’t even get you a pillow in that store).so lesson learned. They left the bed half put together with screws and pieces all over the room, so no room to even put anything in their for her to sleep in. Tried them out Bc they’re new to this area and fully regret it!! They got their money and didnt care that they screwed up or that I had no bed for my daughter. Completely ridiculous!

Prices are way to high, you have to order everything off of computer. The sales guy didnt not know any prices or availability. I can go right down the road and can get the samething without ordering and cheaper same brand and model.

Great store. Staff very friendly, and outgoing to help you with your needs.

Prices way to high not much to choose from. We were looking for lift chair

Really?!?! They want to charge a customer $50 to bring furniture from their warehouse in Bowling Green to Sandusky when making a purchase. Uh no thank you. I will be taking my business elsewhere in town.