Ashley Store & Outlet Springdale, OH

The worst experience ever ordering online.

I can’t say enough great things about both my sales experience and delivery. Starting with sales, no one pressured me at all. I told the sales people that I just wanted to look; once I was ready they were happy to assist. I experience great teamwork as I had a few questions that were answered by whomever was available. When it came time for delivery, it was easy for me to schedule two different dates. Both delivery experiences were beyond professional!

I just absolutely LOVED my experience here! Everyone is so kind and patient while you make a decision. From the moment you walk in the door, you’re greeted by friendly and smiling faces ready to make your furniture dreams come true! Special shoutout to Tanner and Ms. Maria who were with me every step of the way while I picked a new couch! Super grateful for this experience and 15/10 highly recommend!!

Worst experience ever!! Ordered furniture on July 16th . Still haven’t received it and no order of it found in system

Great job great professional people very nice people thank guys so much

We absolutely love our new dining set!! We had a great experience with purchasing in the store as well as the delivery! It was assembled prior to delivery and it looked perfect upon arrival, and the delivery drivers were friendly, quick, and efficient!

Jeff was helpful and very patient. The delivery guys were great, helpful, and friendly.

The furniture is made good and we have brought things for YEARS. The sale associates are friendly and they listen to your wants and needs!

My husband and I purchased a dining set with an extended plan after we were told that the warranty would last 5 years and cover any damage. Lo and behold we submitted a claim and they are saying we have to replace the whole set and buy a new warranty for any future claims. We will never purchase from Ashley again and are making sure friends and family know to not buy from them either.

I bought a dining table set with the added warranty after the salesman talked me into it saying we would be covered for 5 years for any damage. I submitted a claim after a scratch got on the tabletop and the tech that came out said would only need to replace the top and no new warranty would be needed. Then they notify me they’re replacing the whole set and I would need to purchase new plan. Will never buy from this store again as the warranty is a scam and no support from the store itself.

The customer service and pricing is always the best at Ashley! We always end up back at this store when shopping for furniture. Even after looking around atother places. There are some great finds in teh Outlet section!

The salesman (Jonah) we worked with was great. Knowledgeable and really listened.

Typical Ashley furniture store good location with good selection easy to get in and out of

I have been highly disappointed with Ashley after my transaction. My husband and I were originally very excited about our purchase and had a lovely in store experience. We had gone to a different furniture store and disliked that they had been hovering and pushy, so going to Ashley was a breath of fresh air when we were able to shop around and then asked for help as needed. We placed an in-store order for a sectional at the end of May and was told that our couch would be here around June 9th and then would be contacted about delivery when the pieces were in. June 9th came and passed and when tracking our order it, didn't look like it would be ready until the end of June- okay fine, we weren't really in a rush to get it (but still a very different time frame than we were told with no contact or update). At the end of June we were finally able to schedule a delivery date, but the website link through texts was hard to navigate on a phone and I did not get a confirmation of the date picked. Our sales rep Elizabeth had written her number to contact with questions on our delivery form but when I reached out to her, I did not get a response. I then had to call the store, but no one picked up and I had to leave a message. No one called back, but I did get a confirmation after my message was left. Come time to delivery, our delivery was set up July 2nd and at first all seemed good- the delivery workers were efficient and helpful! As we adjusted our couch we noticed some minor damage to one of the pieces of the sectional and decided we would just return the piece rather than replace, because we ended up liking the layout even without the piece. I contacted customer care through chat on texts the next day and they said they had put in that I would be interested in making a return. I finally heard something again on Saturday, and called customer care again to work through making the return. They approved the return and then transferred me to the store who said they would be reaching out to me this week about picking up the piece we would like to return. Today is Thursday and I have still not heard from anyone about scheduling a return, so when they opened this morning I tried to call them to figure out how this process worked, and once again no one at the store answered and I had to leave a message. Guess I will be calling customer care since they have been the most helpful so far in this process. I am so sad that after ordering this has been our experience, because I was hopeful, but I feel like everything since then I have been jumping through hoops, just to figure out what is going on. I really don't think communication with a customer should be this difficult.

Great place for furniture, customer service from the sales reps needs significant improvement.

Jonah was great very honest and helped us get the best deal possible. We will be back!

I was there with my son on the 4th of July and got great customer service from Mark! He was very helpful with making sure I left the store with exactly what I was looking for. I will definitely be going back and suggesting this place to people if they ever need their house furnished! 😄😄

Mark is awesome, great customer service. Thank you for your assistance 😊

Finding and purchasing our couch and love seat were so easy and relaxed. Getting shipment setup and having to correct our bill statement with promises the salesman made during our purchase did add more stress to the experience.

So, we were interested in shopping around for something to replace a theatre seating arrangement that was quite dated! We shopped around and landed at Ashley Furniture after some time. We went in and were greeted at their front counter by our salesman who asked a few questions on what we were looking for. He took us through some areas and had shown us a few selections that he thought might interest us. We found 2 items that appealed to us. I feel that he did not pressure us into purchasing the item, but gave us a great deal of information to mull over.

This Temu Ashley Furniture is not part of the corporate brand and after our terrible experience will never shop here again. I want to warn anyone who like us has had a positive experience with the real Ashley Furniture brand in the past, this is a privately owned franchise with deceitful salesman selling bogus “unconditional” warranties. We purchased several items, including a dining set and were given a delivery timeline of 2 weeks. I questioned the salesman on this and he assured me 2 weeks for sure and likely an overestimate at that. 6 weeks later we have a bench and no table or chairs. After we finally received the rest of our furniture we noticed a tiny spot on the table that looked like it may have been a chip, but it was tiny and after so long with nowhere to sit down and eat, we didn’t bother filing a warranty claim. It’s now been 10 months and last week noticed several more small chips on the table top. I called today to file a claim and was told by the rep at the store that I likely did not clean the table properly and it probably would not be covered. I’ve owned several wood tables over the years and have never seen this, it’s a defect. The rep provided me details to file the claim and within 2 mins of being on the phone with the warranty company had my claim denied after telling them the story above, that I noticed 1 tiny chip when we first got it, but now have several as of last week. She said since I didn’t file a claim within 30 days of noticing it the first time, they wont cover it. So warning for anyone who does decide to shop here, triple any delivery estimate they give and file claims for any issue you suspect immediately. Also, don’t believe anything the sales team tells you about the warranty they heavily push on you, they find a way to not honor it.

I had a very good experience finding my living room upgrade. My sales agent was great! He was there to answer any questions but not too pushy. I love how my new couch is looking in my home. The delivery was smooth, also.

Tanner was amazing! Very knowledgeable, personable and let us shop around without hovering. We really appreciated the ability to shop at our own pace without the high pressure sales feeling. Thank you, Tanner for all of your help and professionalism today. We can’t wait to get our new furniture.

Salesman Jeff went above and beyond to find what I wanted!! I love the sofa that my son has and been debated on getting it and 2 matching recliners. When I noticed it went on clearance I decided to get it. Come to find out that they were not available unless already at a store or warehouse. I called several stores and Jeff was able to get the sofa and one recliner. I knew another store that had a recliner so I got what I wanted. I haven’t gotten the sofa and recliner delivered yet but can’t wait to get it. I highly recommend Jeff at the Dayton location!!

I was very pleased with the customer and delivery service I received from Ashley. The Sales Rep. Markeith, was very cordial and attentive. The delivery service was timely, cordial, efficient, and professional, as well. More importantly, the quality of the products I purchased were very affordable and of fine quality. I highly recommend them if you want to experience above average retail merchandise service.

Jared was a great salesperson! Helped me with furniture on 2 different occasions.

I had a great experience working with Jeff! Great customer service and I was able to find the exact couch I was looking! Would recommend to family and friends.

Had two amazing experiences with Ashley Furniture and would highly reccomend them.

Overall bad experience. Not only was my furniture damaged and had to be re-ordered twice due to poor quality, the sale itself was an overwhelmingly negative experience. From being misled about the financing, to waiting over a month for a refund after return and having to check again and again for them to initiate my refund, I will certainly not return for anything else. Why would I?

I had a great experience with the purchase of new furniture. The sales and delivery team were responsive and on time!

Caleb Reifsteck was great with assisting us through our purchase and helping get everything done

Salesman was very nice and helpful. Couch was delivered on time and looks great. Would recommend!

The purchase and delivery of our new dining table was smooth and stress-free.

I found the chair I wanted online but had a few questions about it and wanted to talk to a "real" person. I called my local Ashley Store and they immediately assisted me with my order and made the entire transaction easy. The chair was delivered in a reasonable amount of time and the delivery team was curious and professional. I would consider Ashley again for future furniture purchases.

Sold me furniture under the hoax of timely delivery. Made up by offering free accessory

While I really like the furniture from Morris Home/Ashley and, I am a repeat customer, their customer service after a sale is very poor. I’ve had two occasions (one during COVID times - which is slightly understandable) and one just recently where I need to get in contact with the salesman or anyone from the store and no one returns your calls. It is impossible to get a hold of them unless you physically go into the store. Which is a shame because I really like their product.

This is just a scam. A large majority of the items are marked up way past normal retail value and then the price is "slashed" to make it look desirable. I was looking at a discounted couch. Marked down to 349 from 500! Sounds great right? Same exact couch on the Ashley website is actually only 299!!! It's all a sham! Do NOT shop here. And watch out for the predatory sales team watching your every move.

Always had good experiences with them! We've bought 4 couches in the past 2 years from them and they're all super comfortable and look great!

I just received a couch & loveseat purchased from Ashley furniture. I love the furniture, good quality and affordable. Tracking and delivery were great- kept updated on date & time- drivers very polite. I would recommend

Liz did a amazing jobl

Quality and service was great. A little slow on delivery due to miscommunication in what was in-house and what to be delivered Great service other wise for a quality service and excellent delivery service representatives.

Came here looking for a new couch. Customer service and help received was great.

Very helpful with help getting tv stand. Will be going back for more

Wonderful shopping experience. We were greeted when we arrived but were allowed to shop and look at our own pace without being bothered and followed as we have been in the past while shopping for furniture. Delivery was amazing and they got us all set up! Highly recommend!

Great service and large selection.

Had a little hiccup with the delivery in the beginning but my furniture is wonderful. I've had my furniture for an entire year with no problems and it is beautiful in my living room 😊 Thank you so much Ashley Furniture

Jonah was incredibly knowledgeable, courteous, helpful, and attentive. As much as I dread furniture shopping, he definitely made it pleasant and enjoyable. Anyone looking for a nice shopping experience, ask for Jonah... Thanks man!

If I could give a negative star I would. We spent 1000 bucks for a reclining couch. First the delivery was screwed up we had it to have it on a certain day since we were going out of town. No one answers the phone at the Springdale Ohio location. So when the delivery did not show had to drive 30 min just to talk to someone. Delivery then was 5 days later which was just 3 days ago the same day we were leaving. Delivered and we had to leave 5 min later. Yesterday we got home and took a good look. One side is slumping to the left and basically sitting on the ground and pops when declining. Poor quality and service. Called and sent pics how bad it is. Cannot get a human and store could care less. The worst experience I have every had buying anything. The only contact you get is an email or bot! Feel like I have been scammed.

Tucker helped me pick the perfect bed and chair for my Dad’s room at a local nursing facility. He helped me make the perfect choices for my needs.

My order has been delayed twice now. Current estimated dates is 4-5 weeks after my original delivery date. Ashley has not contacted us for updates and the store does not answer their phone when called.

Friendly staff but not too many options for bedding

I bought a rug here 2 months ago, after repeat calls I continue to get sent to voicemail. Left voicemails, no returned calls. Spoke to someone one day who said he would email distribution to get this scheduled and have my sales rep Matthew call me back the next day. That was over a week of dodging calls ago. Please contact me to get my rug delivered and I will reconsider my review. Thanks Edit: After 2 months of back and forth, the rug I purchased was "no longer available" and I received a refund.

We recently purchased a sectional here at the Springdale Ashley location. Tanner S. helped us throughout the entire process and was wonderful! He spent quite some time with us answering all questions we had about numerous sectionals before deciding on the one we purchased. Before purchasing we ran home to measure out the sectional in our space this is when we realized we had forgotten to write down one of the measurements. Thankfully we were able to call in and Tanner gave us the dimension, saving us an additional trip. After we purchased the sectional he was very responsive and helpful with our pickup timeline and questions. Tanner truly cared about us and I am certain he will help us if any issues were to arise. We will certainly return to Tanner for any future furniture purchases. Long story short, ask for Tanner next time you are in store! You won’t be disappointed!

I have a love hate relationship with Ashly/Morris furniture. You are able to get a hold of an in store rep until you pay. Then it’s curtains for speaking to someone. And if there is an issue with something that takes weeks to months to resolve.

I've bought furniture from Ashley/Morris Furniture for the past few years. The quality has always been outstanding, and I have been happy with all of my purchases so far.

We purchased an electric reclining sectional and a chair late July . We were told all pieces were in stock except chair. I was told it would take 2-3 weeks to get the chair . Well the chair comes in but now my furniture is not In stock . I tried reaching out to Markeith our sales rep and he ignored both attempts to reach him .i called the store and they told me my furniture would not be in for over a month (October 4 ) but once they got it they could deliver it within 2-3 days . I asked if I could have the floor model if it wasn’t delivered by then and I was told they would call me back which never happened so I went in the store where our rep avoided us . So I spoke with the sales manager who said he will speak with general manager and call me back which never happened . Finally our furniture was delivered to Ashley. Of course they did not deliver it in the 2-3 day time frame they told me in was another week and a half. Set up was ok but the delivery guy came in with work boots on and walked on my white area rug . One chair had a bent frame that was detected after delivery guy left . I tried calling the store but since they refuse to answer my calls like always I left a message but no one ever returned my call . I called and spoke with Morris who gave me the warranty dept number . They sent someone out who said the entire frame on the chair was bent and it would take 2 weeks for part to come in . It’s been over a month and no one can tell me when it’s coming in or how long they will let this go before they will give me a different chair. It’s not ok to take someone money and give them broke merchandise and expect them to wait months for you to make it right . This has been a horrible experience and I’ll never shop here again . I have been lied to more times than I can list . And don’t leave me a reply with sorry about your experience please contact us to discuss situation bc I have with no resolution . You contact me with how you are going to fix this .

We love our new living room furniture. Jonah helped us through our questions to know this was going to be the right furniture for us. Good financing options and flexible delivery as well.

Roland is the best! We have bought furniture at overstock several times and love working with Roland. Delivery was great, Ben was very kind and knew what he was doing. Ben took back off of love seat and he and the guy helping had no problem getting through the doors and put back together. Both were very kind, it was a pleasure having them.

Have a chance to buy bedroom set. Prices are reasonable. Staff is friendly.

Holly was very knowledgeable and professional about the products available and their functionality when I was about to buy and furnish a new house about 2 and a half years ago. Unfortunately due to unforseen circumstances my home fell through at that time. Needless to say the opportunity has presented itself again for me to purchase a new home, and furnish mind you, but was saddened when I learned she was no longer employed. 5 stars to my original sales woman, but 2 stars to whomever let such a nice and genuinely caring person go.

Purchased 3 couches in April 2019 with a warranty In February and March 2020 the couches were breaking down and sagging (see image) We contacted Ashley Furniture, set up a time for them to come out and they couldn't come until May. They showed up an hour earlier than scheduled and refused to wait to allow us to come home an hour before the schedule. We tried for 6 weeks to reschedule. We spent HOURS on hold. Literally. Finally, they scheduled a tech to come out August 6 2020 and they changed the time again, we had to call and complain and reschedule for August 8 2020 The technician arrived on time He was present for all of 7 minutes. Said the frames were made of plywood and the design on the couches was flawed because the couch length was over 6 feet which required a middle support that was excluded from the design which is why all three couches (two rarely used at all) had the same bend in the frame. Said he'd recommend a manufacturer replacement because of the poor design He said we should hear from someone August 10 2020 No one called. We began calling daily starting August 11. At one time we were on hold for 1 hour and 27 minutes before hanging up. We finally reached a rep August 17th 2020 We were told that our warranty would not cover it because we USED OUR COUCHES TOO MUCH. That WE must have damaged the couches That frame breaks are AUTOMATICALLY DENIED regardless of why. I explained the actual professional told us something completely different--that it was a design issue and the rep said that didn't matter, it was just AN OPINION (of a professional THEY sent!) I stated that ALL THREE COUCHES having the SAME break in the frame where no support exists should scream DESIGN FLAW rather than "You guys used your own couches too much" I am offended. I rarely get to sit on my couch for an hour a night let alone OVERSIT. I paid for 3 couches with a warranty. Those couches all broke down in less than a year because of CLEAR DESIGN FLAWS --what couches dont have a center support? Ashley tried everything to get out of honoring its warranty. Sadly, I had to escalate this matter, and eventually they issued a store credit, but only after hours and hours and hours of phone calls, reviews, threats to take legal action and more. Originally shared this review in 2020, but somehow it was deleted. Hmmm....

Came to the store and Mario greeted us. Very helpful and was there to assist us with any questions that we had. Awesome shopping experience, very professional.

Fair transaction and great delivery.

I placed an order with this store 2 months ago and still haven’t receive anything. I tried calling all day no one answer the phone. The only times I got a hold of them, they hang up on me!! Price online also much cheaper. Save yourself and go somewhere else

Found some great living room and bedroom options at the Morris Ashley Furniture store. Received my ‘White Glove Delivery’ of my Signature Design Studio couch this week. A slight mishaps with the delivery team however Alice with Morris Ashley did follow up. Giving 4 stars due to high cost ($199) for their ‘White Glove’ delivery fee as most furniture stores don’t charge a delivery fee when purchasing $$$ of furniture from them. Highly recommend working with Dean Ball as a home furnishing sales agent at Morris Ashley. Can’t wait to receive my dresser and two night stands!

Month 3 and still waiting on a footboard for a bed to come in. It was supposed to be here in July!! No one reached out to me neither of the 4 times that this order has been delayed. Kirt was the salesperson. He told that me he would check and call me back two months ago. Still hasn’t called me. Management gives the run around. Then the manager Juan tells me once I have the item DELIVERED they can see about compensation???? Who does that? The phone goes to voicemail half the time you call, the managers don’t follow up, instead they just give you the run around and fictitious dates that the item will be in so they can get you off of the phone.

Justin was so helpful. Made the couch buying process smooth and easy and answered all the questions we had. Furniture shopping can be stressful and overwhelming but Justin made it so simple for us. We will be back for more!

We worked with Mark and he was super helpful and informative! Would recommend checking out Ashely and asking for Mark.

My husband and I recently decided we needed to replace a leather chair in our family room. We knew we wanted a recliner. Returning from a road trip, we chose to stop at the Ashley Furniture store in Tri-County. We were able to walk around the store on our own for a few minutes before Mark approached us to see if we needed assistance. We asked where recliners were located and he informed us of all of our options. He let us know that he would be available if we needed him but then let us walk about on our own for at least 45 minutes. During that time, he did come to check on us a few times but at no time did his help seem pushy or annoying. We left the store with a better idea of what we were looking for because we were able to truly shop recliner options. We probably sat in 20 different chairs. We explained to Mark that we needed to check a few other places but that we may be back. Again, Mark was professional in letting us go and let us know that he hoped we'd come back to see him. After shopping 3 more furniture stores, we did return to Ashley in Tri-County to purchase our chair and an entertainment center for our TV. We were happy to purchase there because of Mark's easy connection with us, his professionalism in sales and because we never felt pushed or annoyed by a sales pitch.

Great selection and great salesman! Very pleased with our purchase!

Justin was amazing to work with!

Mark helped me purchase a navy couch for living room and did it with great speed,energy,attitude and compotency.#PROMOTHATBOY

The bunk bed I purchased is great. Sturdy and stylish. The premium delivery was a great experience. The service people were so professional. They setup the bed as asked and cleared away all packing efficiently. I highly recommend this service.

Mark and Jeff were very helpful and patient as we were trying to decide what dining room furniture to purchase. Friendly, knowledgeable and and professional!

Mark was a wonderful helper and helped us match colors. He knows his stuff and did everything to make our experience perfect. If you ever need help find Mark!

Great experience here with Kirt. He was very enthusiastic and helpful! I’m so excited for my new bedroom set to be delivered. Kirt you rock!

Great furniture and great price!!! Delivery was great and set up done. I couldn’t be happier about my purchase

Great customer service. The team member, Jonah, was extremely helpful, patient, pleasant, and answered all of our questions and concerns about certain pieces or sets that my fiancé and I showed interest in. I would recommend Ashley furniture in the Tri-State area to friends and family. Thanks again to Jonah for making the process effortless while we furnish our new home.

Jonah was really helpful and super kind I can’t wait for my bed to come

Mark, was very pleasant to work with, non- pressuring and knowledgeable.

Mark was nice and super helpful!

Great service

Used deception to attempt to trick us into opening a credit card. They called it an in store financing option? The word credit card was never used until we started to walk away from the deal. So now we just opened a credit card with a $5k limit for no reason? They also lied about the couch cushions being washable. Mike was the sales associate. He was very sleezy and pushy also.

Justin was amazing helping pick out our bedroom set!

Had an excellent experience at Ashley Homestore buying a new bedroom suit. Justin Montag was very professional and friendly. Got a great price and will definitely return. They have the best selection, more options than any other store I've been to. Thank you Ashley and Justin!

Markeith our salesman was very helpful, and courteous. He made our visit very enjoyable. Great Job. Every store needs a salesman like Markeith.

Jeff was absolutely amazing to work with to select furniture for our new home that is under construction!

(Translated by Google) Excellent service from Mario and very good quality and affordable prices with punctual delivery 🙌🏻 (Original) Excelente atención por parte de Mario y muy buena calidad y precios accesibles con delivery puntual 🙌🏻

Dean and Juan were great! Very professional. High quality. We purchased a sofa and loveseat and are very happy!

Jeff beach had great customer service, he is great .

I went to the store because I had seen a particular Ashley's dinning set online at another store. The set wasn't in the store for me to see up close. However I showed the sale associate what i was looking for, he found it online. I asked if he could price match the other store because I was cheaper. He said yes and was able to get it at the lower price. He rang me out and set up a delivery date. It was fast and painless. Lol! Great experience. I would recommend shopping here.

Jeff was hilarious and a great salesman. He was funny and very professional.

Dean was a pleasant salesman to deal with! Friendly and fast with information

Jonah was very helpful! He made everything super easy! The store had a lot of options and Jonah was able to work with me on prices! Overall, I am very happy with my experience!

Great experience at Ashley with Juan and Mario!!!

Will price match any place

Mario is awesome and very patient. He took his time with us and gave us his individual attention. I found the same furniture at another store but his customer service and everyone else is over hospitality standards. Will definitely go back to this location. Thank you!

Very good shopping experience, was a low pressure environment and a comfortable place to shop. Jeff was very knowledgable and helpful for my shopping experience.

High quality furniture, good services and we loved it! Thank you!

Our experience was great. We went in looking for a sectional and Kirt greeted us and pointed us in the right direction. He even helped us find an accent chair to complement our room style. We were in and out in just under 40 minutes and he helped take the stress out of furniture shopping.

Dean was wonderful! Gave is space to shop and was available for any questions and help with our purchase!

Jeff greeted us at the door and directed us towards the couch section. We wanted to maximize the space we had and he was jolly on the spot with the dimensions and measurements of each couch we looked at. You can tell he’s passionate about what he does. Thank you Jeff and Ashely Furniture!

Mark has been an amazing salesman. He is very knowledgable and friendly! I love the fact that he gave us space to look around and came back to check on us. We never felt pressured or hounded! We will definitely recommend him and also purchase from him again

Juan and his staff, especially Dean, were extremely helpful in working us to get an outdoor furniture set. Highly recommended.

Working with Ashley Furniture in Tricounty is truly an amazing experience. Thanks to you Mario

Went in looking for a new bedroom set for my daughter we were instantly greeted by the GM who offered help as well a Jeff in 2 separate locations. Jeff was able to find us exactly what we were looking for and even worked with us on pricing and delivery. Highly recommend for your furniture needs.

Juan and his colleagues were very helpful. Great selection and service.

Great and easy service! Will return again!

Love working with them for all of our furniture needs!

We are so Glad that we pick Ashley furniture and working with Logan and he made it easy to get all of our needs with working on our budget. I do hope the GM sees this review and how our sales person ( Logan) so far has taken care of what our needs are and budget.

Had an awesome experience getting my bedroom set with Mario!

Jeff was amazing. My mother and I came to browse and ended up buying a couch and loveseat.

Very friendly, but not overly aggressive salespeople.

Great experience Mario was awesome !!!

Everything was a great experience. The reps were very informative about the total sales process.

Great service

Shopping without interrupting salesman. Found what we needed and had a great salesman in the end. Good deals

Juan and Logan were excellent during the buying process

Terrible. I placed 13 calls on 8/13. Before that day, I placed 7 calls. We had to go back to the store to get an answer. Our furniture was ordered and paid in full on 7/15 with a guarantee date of 8/13. On 8/8 we where told the order would be delivered 8/13. We waited all day. No delivery. Finally at 7:55 pm, 5 minutes before the store closed, we were told the furniture had not even shipped yet. Our salesman said he could have our mattress and a frame delivered on 8/16. On 8/14, we received a call from the delivery department saying our frame was scheduled for delivery on 8/15 and mattress on 8/16. I asked that both be delivered the same day. The delivery department was very easy to work with. Both frame and mattress came on 8/15, however the frame does not fit. It's a frame for a box spring mattress, not a platform mattress. I have called the store 6 times and still no return call. I repeat, we paid in full on July 15. It is now 8/17 and the only thing we have is a mattress, currently sitting on the floor, and a bedframe that doesnt fit. No other furniture has been received. At one point through all this I was able to reach our salesman. He said he would have the General Manager call me when he was finished with another customer. I never received a call from the GM. When I spoke to our salesman again, he said , "Yea, I told him but he left". This store is terrible. We have bought furniture from the Colerain store before and we were pleased. We actually went there before the Springdale Store. Unfortunately they were in the process of moving across the street and had no bedroom sets on display.

Juan took great care of us! 5 Stars Service!

Service was great!

HORRIBLE EXPERIEINCE !!!! MY FURNITURE WAS DAMAGED AND DIRTY ! NO ONE AT THE SPRINGDALE STORE WOULD EVEN PICK UP THE PHONE AND ANSWER MY QUESTIONS REGARDING THE DAMAGED FURNITURE THAT WAS DELIVERED TO ME ! I WILL NEVER BUY ANOTHER PIECE OF FURNITURE FROM ASHLEY STORES AGAIN !!

Well my experience at Ashley Furniture has not been a good one at all...First I ordered a bedframe & a TV Stand on 6/24/24 as this was an online order as a third party delivery was set to 7/28/24...Day of delivery the people who came to deliver these items informed me that they did not have the tools to put together the bedframe as I asked isn't that box sealed they informed me that whoever packaged these items forgot the tools...They informed me that someone would contact me with a new delivery date...A week passed by no calls I called left messages several times no one called me back then I texted my salesperson Jeffrey Beach his card states he is the owner of a Beaches Portable Bar Service LLC attached to my receipt...He informed me that he would look into this issue and get back to me that was 8/5/24 as his text stated that he was taking personal days off and was not in the store I am like why is that my problem...Since he did not call back I called Progressive leasing who got him on the phone as he was in the store on 8/6 & 8/7...They had me on the call so I heard him say that he was going to call me which he never did so contacted Progressove back to cancel this order I was informed that Ashley was paid already and that they need to give me a cancelation notice. Again I sent a text to Jeffrey on Friday 8/9/24 to cancel this order and if it's not done by Monday 8/12/24 then a review would be done also I am going to the store to talk with their manager to get this taken care of...Jeffrey sends me a text stating again that he has taken personal days off and would cancel this order then he tells me the biggest lie ever that it would take an additional 6 to 8 weeks as this furniture was coming from overseas again how is that my problem as an Attorney that just moved here from California to my hometown in Ohio as much business that I have given to Ashley Furniture stores for over 10 years it will never happen again.. These are the text messages that were sent to me from Jeffrey Beach salesperson at Ashley Furniture Store 11755 Commons Dr Ohio I will get back with you on the situation first thing tomorrow morning had to take a personal day off today Okay Cassandra took a couple personal days off and forgot to look at your issue I will cancel it and send you notification Bedrooms normally take 4 to 6 weeks unfortunately they come from overseas Ashley has a plant over there It was ordered for you and was on its way It just was taking a little bit longer than I anticipated Now that my time and energy has been spent on this item I will make sure that others know what took place regarding this order as I will come personally to the store to get my cancelation notice to send to Progressive Leasing... I suggest that you hire people that truly care about helping others and can take accountability for their actions.

Great service at the store, love our new sofas and delivery went well! But, a 5 week wait was really way too long.

Come see Kirt! He will help you with anything you need, doesn't hover and has the best manners of any salesperson I’ve ever met.

Original chair came damaged and of poor quality. They sent out a replacement with a delivery team that took care of all the issues. The second delivery team was outstanding.

Excellent customer service. Attentive but not intrusive. Great quality furniture.

Ashley Furniture was by far the most reasonable and best quality when shopping for our couch. Customer service was top notch and delivery was quick. Great experience!

I recently visited this Store and had an outstanding experience! The variety and quality of the furniture are top-notch, and the prices are unbeatable. The staff was incredibly friendly and helpful, guiding me through the options and helping me find the perfect pieces for my home. I couldn't be happier with my purchases and the exceptional service I received. Highly recommend Ashley Outlet for anyone looking to furnish their home with style and affordability!

(Translated by Google) Good place to buy. Excellent service!!!♥️ (Original) Buen lugar’ para comprar . Excelente servicio!!!♥️

Great purchase experience at Ashely Store. Juan patiently listened to our needs and found the perfect solution. We are very pleased with our mattress and are glad we shopped at Ashley.

Good experience from shopping to delivery.

The managers, Kurt and Jonah were very helpful and non-abrasive. They made the buying experience a pleasure.

Juan and Dean were fantastic! Love my sectional so came back for kitchen table and chairs!

Had a great experience on our furniture trip to Ashley's. Our floor salesman was amazing in helping narrow down our choices. Can't wait to enjoy our Living room set, Dining room set and Bed set. 🥰🤩

Logan Allen was great assisting our family at buying furniture today. He is your go to guy.

Logan Allen was great he helped out our family so much and we are greatly appreciative of his service. Give this gentleman a raise!!

We had a wonderful experience with Logan Allen. Best salesman in the company!

Logan Allen is the best, very professional. 7/4/24

Our sales person Logan was so helpful will ask for him again

Logan did a great job assisting me and my family.

Ashley furniture not only was priced at a deal but their delivery service was on time and courteous. I will go back to them for future purchases.

Kurt was so great to work with when purchasing our sectional. He did a great job of educating us on our options and then walking away to allow us a moment to discuss in private, returning periodically to check on us. So much better than when an associate that follows us around the store. A great experience and we will be back! Update 9/14/24- our post purchase experience left a lot to be desired. We were originally quoted 5 weeks for delivery, “just to be safe, but it should be sooner,” however, we did not receive our couch for 11 weeks. Communication was spotty and always initiated by me and I often felt I was being given the run around. If I had known the couch was going to take this long we would have shopped around more. The store did promise us a $250, which is nice, but I haven’t seen it yet. Not sure I can recommend this store based off of this experience.

Amazing furniture shopping experience! Kirt T. (Springdale, OH) was the absolute best! He was very patient with all of my questions. He never rushed or pressured me, and he made the whole process very easy, with zero stress. I felt like he was honest and upfront about pricing, there were no hidden fees, and he helped me find great furniture that was within my budget. It was a great experience overall! –April

They are very helpful .

We were looking for a new couch and had a great, easy shopping experience in store! All associates were great to work with. Delivery was smooth, and we are very happy with the final product! We will definitely shop here again.

I had the most amazing experience with Ashley! Every step of the process was smooth. From applying for their credit card, making the purchase, scheduling the delivery. Not to mention the movers had my couch and chair in my living room and fully setup within 10 minutes. Will 100% be coming back and buying new bedroom furniture soon!

Logan at the Tri-County Ashley Furniture store was such a great help with my mother's new Furniture purchase! Her worked out the payments per month and dimensions for her headboard. Thanks so much!

I AM VERY DISAPPOINTED WITH ASHLEY HOME FURNITURE I PURCHASED A COUCH AND LOVE SEAT AND THE COUCH WAS TOO BIG AND HAD TO BE RETURNTED SO I ORDERED ANOTHER ANOTHER LOVE SEAT WHICH IS CHEAPER THAN THE COUCH. NOW I AM HAVING TROUBLE WITH THEM PAYING ME THE DIFFERENCE FROM THE COUCH. I HAVE EMAILED THEM AND I HAVE SENT TEXT TO MY SALEMAN. INITIALLY MY SALESMAN TOLD ME THAT I WAS DUE A REFUND DUE TO THE LOVE SEAT BEING CHEAPER THAN THE COUCH. I HAVE SPOKE TO CUSTOMER SERVICE. I DID THE CHAT. AND NOTHING, I WAS TOLD I OULD BE GETTING AN EMAIL FROM THEM AND I HAVE NOT RECIEVED ANYTHING. HOW HARD IS IT TO REFUND A PERSONS MONEY? THEY HAVE LOST MY BUSINESS AND IAM GOING TO CONTINUE TO CALL THEM TEXT THEM AND SEND EMAILS TO THEM UNTIL THEY REFUND ME MY MONEY! THATS BAD BUSINESS!

We bought a table and chair set from Markeith at Springdale. We were told one delivery date, the date came and went, tried calling the store, the help line and left messages with 0 return calls. Was supposed to be delivered June 6th and found it it wouldn’t even be in stock until the end of June. Finally got a hold of the call center in Wisconsin where we found out the expected in stock date. Decided to cancel the order in disgust. The call center said well, we send the cancel to the store and they will do it. I said no, the store is incompetent. They won’t answer the phone, and trust me, we’ve looked there many times before buying and there are plenty of people standing around all the time. Tried Markeith’s supposed cell he gave us…. No answer no return. Called the call center again, and they said they sent the return to accounting. Spoke to Tammi. Guess what l???? No return has been issued as of now. Don’t shop here. Don’t buy from here. Don’t trust them to tell the truth and definitely don’t trust them to have any customer service. Go to Furniture Fair in Springdale- they will beat the price as they did for us, and have confirmed in stock and delivery.

My daughter and I went to Ashley for a sofa and love seat. Our sales person Jeff Beaches was extremely helpful. He wasn't pushy at all which was very nice. The furniture came in as told, the delivery went very smooth. I won't buy furniture anywhere but Ashley.

Great furniture, great staff and smooth delivery.

We went to pick out furniture for my grandmas new house and they were so helpful and knowledgeable. The guys here really go above and beyond. If you are looking for beautiful furniture and even better service look no further. Juan and Logan were who we worked with and they were fantastic!

Kirt was there the first time we came and we showed up the next time and he knew exactly what we wanted! Super efficient and extremely warm and welcoming! Would absoltuely recommend him to help you find what you need!

I came into the store and was given time to browse (which was much appreciated). I was then greeted by Jeff to discuss what I was in looking for. We discussed the options of a sectional & ottoman. I found one that was marked down for clearance, that was perfect. He worked with me on financing options, giving me the best deal for what I was looking for & wanting so spend. Jeff was very personable and made this experience very smooth. Definitely recommend!

Thought prices would be better than what they were!

Our sales associate Kirt was extremely friendly and patient while we were shopping. He asked did we need help multiple times and checked on us throughout our shopping experience. I would recommend shopping with Kirt there.

Highly recommend! Dean helped us stay within budget when purchasing a mattress and was super patient

See Justin for excellent customer service!

Logan, Juan, and Kirt worked with us to choose the perfect sectional for our new home. They answered all of our questions and made buying a quick and easy process. We would highly recommend this location and team! If you go, specifically ask for Logan.

We went to Ashley today to buy a couch for the rv. It was a great experience so easy, a good price. Can’t wait to get it

Kirt and Juan were awesome and took great care of us

The guys arrived on time and was in and out... I found 2 scratches on the mirror tho

Masia was very friendly and great to work with. We really enjoyed our experience with her. However, if you aren’t prepared to do all the moving yourself, i would not recommend them. They let us know there were no movers to help which is fine, but we watched managers and other workers stand and watch as we moved everything ourselves. Not a single person offered to help aside from Masia. They have some great deals, but the customer service is really lacking.

Dean was great! He listened to our needs and worked with us to complete the bedroom furniture set we liked online! We would recommend working with Ashley furniture to find what you are looking for!

Great service

Great, Kurt has excellent customer service skill and was very friendly

Markeith was very diligent and helpful! He listened to our wants and pricing needs and got us a great deal. 10/10 would recommend!

The Ashley Store had a great selection and this is my second order. Friendly and no pressure sales team, and processed my order quickly. The delivery from the factory was timely and easy to schedule the date of delivery. The delivery team was on time, professional, and friendly - even on one of the hottest June days. I would definitely recommend for you to consider Ashley for your next furniture purchase!

Jeff was great to work with. Gave us the space and time we needed to walk around and look and time to make the decision. Made it easy and no pressure. Knew the measurement off the top his head and helped us with anything we needed. Great guy and highly recommend working with him.

We purchased a couch from the Ashley Furniture Outlet store in Tri-County. The couch was on sale and we got a great deal on it, and it may be the most comfortable couch I have ever sat in as well. Upon delivery, it was a little bit late being delivered to our apartment, but the movers were very kind and helpful and were willing to move the couch all the way to our apartment on the fifth floor. Overall we have been very satisfied with our purchase.

Logan was very cordial and knowledgeable.

Everyone in the store was so very helpful. The store has so much to look at! So many high quality amd custom items. Looking forward to going back and making purchases in the future.

Dean Ball is very nice, friendly, no hassle.

The manager Kirt was so helpful. He took me to my perfect couch on the first try. He was very friendly and got me an incredible deal!!

They had great communication and our furniture arrived on time

The delivery men were friendly and efficient. They made the experience very satisfactory. The mattress is exactly what I expected it would be.

Overall, we had a great experience. The only problem was one item of our order didn’t come with the rest of the furniture, and at first our salesman was very helpful in saying it would be delivered, and then we didn’t hear anything else. It took 4 more months to get the last item (that was part of a promotion!) but still! Furniture and delivery was great

We purchased furniture in November with Kurt at the Springdale location. Were told all items were available and could be delivered in 10 days. Then told shipping issues. Received one end table (should have been 2) and a coffee table. Apparently picked the wrong TV console and needed to reorder. End table will not sit flat wobbles and wood in coffee table came split. Was told items would be replaced, and additional end table delivered with no additional fee to us for our trouble but they would have to be ordered. 6 weeks later no update nor furniture. Contacted again and told items were discontinued and we needed to pick out something else or take floor models. We said floor models would be fine as long as in new condition. Delivery date was set for March 28 and confirmed by Jeff. I waited 4 hours. No delivery and when I called no answer. A week later I got a hold of Jeff who again is the only person who even has attempted to assist. This all was Kurt’s responsibility and he apparently did not care. Jeff assured me floor models would be delivered. Friday April 8th after numerous text delivery confirmations and emails I get call saying delivery next day can’t happen as we needed to sign an as is approval. I called and asked that the items be picked up and a full credit to include warranty be made. Was told that was not possible. Monday April 15th spoke with Jeff. He assured me he would get the refund processed the next day when a sales manger was in and would call me back to confirm and arrange pick up. We have heard nothing. Worst of all no one including Jeff has said I am sorry. We understand your frustration and want to make things right. We are now forced to reach out to the BBB and our Credit Card Company in hopes of some resolution.

Jonah was a great help pointing us in the right direction and giving us informative tips and then let us wander on our own and try different sofas and chairs. He was good at checking back in with us periodically and could sit down and talk with us to find out our needs and desires; truly a delightful experience when I was dreading "furniture shopping"

Fairly painless experience (I'm a little impatient). Price was fair. Item delivered as scheduled. Delivery guys were quick and answered all our questions before leaving. Def recommend white- glove delivery.

Took my mom in for Mother’s Day to buy her new furniture love this place an all the sales people especially Dean thanks to all great experience no hounding. UPDATE received my furniture well worth the wait to get it delivery team very nice arrived ahead of scheduled time I will continue to buy my furniture at Ashley

Worst experience I’ve ever had at furniture store. We were looking for a sectional and a bedroom set. Spent almost an entire day in the store searching. Once we found the bed set and couch we liked, we were given a price and receipt with our financing terms (36 months same as cash). The salesman said that our couch would get to us in a couple weeks (April 8th arrival) and the bed set would be there a couple weeks after. He stated he would call us before it gets to us. He never called so I took it upon myself to call the store. when he answered he said “I knew I’d receive a call from you two…” (?). Then stated how he did not know when the couch would be shipped but, good news, the bed will be shipped at the end of May! (We ordered it in March). He then said Oh yeah, I gave you the wrong price on the couch as well. It’s actually $1,000 more than what i placed the order for so we need to adjust that. Not to mention we have receipts with the initial price he gave us. After some back and worth we told him to cancel our order and he said he would cancel it the next day. One week later we receive a call which said our couch would be delivered in 2 weeks! He didn’t even cancel our order like we talked about. Horrible horrible service which is very disappointing because we figured we could depend on Ashley Furniture due to the name. Will never go back.

They did a great job the second go round. I love my bedroom set. Now I’m jus waiting on my dining table & chairs to be delivered to me

While in the showroom, the two young men we dealt with were polite, kind, not pushy and very considerate of my handicapped mother and her needs. When she received the delivery, my mother informed me that the two gentleman were very efficient and kind also. We will definitely be a return customer.

Wonderful and professional experience

They have an incredible selection and the sales people show you where the things are and leave you to look around on your own. It was a great experience. So that's where I bought my new sofa.

Kudos to the entire team at Ashley Furniture - from my stellar sales rep Justin to his colleague Logan to the support staff to the delivery drivers - for providing me w/a rewarding experience! I'm very pleased w/my purchase and highly recommend The Morris Group for the great value, service and customer-centric approach they provide. [A special shout out to Justin, who's communication and proactive style guaranteed a seamless experience.] Cheers!

Workers were polite, quick, and clean. Did a great job!

I spent more than 10k on new furnitures and they lied to me about the ETA. They told me it would take few weeks but i had to wait more than two months. Also, their delivery team damaged my brand new house and still hasn't compensated me. I am not even sure if they will. I would never shop from here again. I regret shopping from here.

I have many pieces of furniture from Ashley. They have all held up nicely over the past 6 years. Except for the barstools but they were only about 50 each. So to be expected. People are helpful for most part.

We had a lot of problems after the sale. It seems Ashley Furniture is working to make things right.

Logan was very friendly and very helpful! He madd the experience very easy and very freindly! We highly recommend!

The experience today at this store was excellent. Everyone was super friendly that we encountered. Not pushy salespeople at all. I have to say that Kirt Thomas was one of the best furniture salesman we’ve had the pleasure of working with. We have bought many pieces of furniture over the years and have dealt with many salespeople and have to say that Kirt is one is the best. The sales experience was seamless. Highly recommend him at Ashley.

Rachel was very helpful and I found exactly what I was looking for.

Found what we needed. Spent a lot of money. Wife got what she wanted.

Kirt! He was the best salesman. He was patient, kind, full of knowledge very helpful and super out going. He made the shopping experience worth while. We will be back in the future.

I ordered a bed with white gloves service. I have had issues with the way the order was handled but when talked to the store manager (Ed Arwine), he, personally, followed up with the issues and provided a resolution. I understand that issues can happen but, what's important is that the issues were acknowledged and a resolution was sought by the manager.

Had a great experience working with Keane, highly recommend him!

I went to this Ashley location and worked with a sales guy named Jeff and it was the worst experience I’ve ever had. He told me that I was ridiculous because I was questioning him about online prices but he could’ve matched so I felt as if he was trying to rip me off because he stated he works off commission. I went to another Ashley furniture location and they were able to save me on the $700 on my order. I would not recommend going to this location but maybe to the Mason location

Dean was extremely helpful, got everything we needed, will be back again

Logan and Mark were so helpful and knowledgeable with our mattress selection. We were actually reselecting a mattress because we didn’t like the one we bought 2 months earlier and it was an easy, no-hassle process!

The delivery is just awful with some of the worst customer service I have received. We ordered our stuff mid September for our new place in December. Not everything was ready which was a bummer but acceptable. It was delivered in 3 deliveries (highly inefficient but whatever we made do). The first delivery with our TV stand was unsuccessful as they didn't have all the parts needed to assemble it. That was in mid December. I scheduled a delivery for today and the tech never showed up, called, texted, or left a message. I wanted to give leeway due to the holiday season but at this point enough is enough. The quality of furniture is good and the rep in store was nice and that's the only reason this horrendous experience is getting 2 stars instead of 1. If you don't want your furniture for a year I would highly recommend Ashley and their delivery team, otherwise save yourself the time and hassel and go elsewhere. I don't think this would be location specific, they need their own delivery and service team instead of a 3rd party.

Dean Ball is the epitome of excellence as a wholesale furniture salesman. With just a description of my style, he expertly navigated the vast options, showcasing his profound knowledge. Dean's ability to understand preferences makes him the go-to expert for a seamless and satisfying furniture selection process. Highly recommend!

I'm thrilled to have the best salesman Dean Ball for my home decor and furniture needs. His extensive knowledge enhances the shopping experience at Ashley, ensuring informed choices. A valuable asset, making the process enjoyable and worthwhile. Highly recommended

This salesperson Dean Ball very passion for the job shines through, creating a positive and enjoyable shopping experience. Their extensive knowledge adds value to the interaction, making them a standout professional who genuinely loves what he does. Highly recommended for a delightful and informed buying process! Love my furniture from Ashley.

Rachel was very helpful and friendly! She helped us find a great price on a sectional for our home!

Kirtl was absolutely amazing and beyond helpful!

I highly recommend this Ashley furniture salesman Dean Ball! His friendly demeanor creates a welcoming shopping experience, and his extensive knowledge ensures you make informed decisions. A great asset to the furniture store! I always can get a hold of him. Highly recommended. Best of the best .

Dean Ball is the best! I highly recommend him. He is very friendly and nice . very knowledgeable about his job. We will be back and buy from him again. He spent 1.5 hours with us in the last 2 times . Thank you Dean .

Dean Ball was very helpful and friendly. Showed us the furniture options we were looking for. We were able to make the purchase in one visit. Thanks.

I love the store by it self. But I like my salesman the best. Dean Ball had help me in the past many times. He knows the furniture business very well. We told him what we like . He sold us the whole house furniture for our home. Not only that . Dean even with a follow up called and see how we like the decor and furniture we bought from him. Excellent services and can’t ask for more . Best service anywhere. Highly recommend to anyone who needs help for selecting furnitures.

Dean Ball was so knowledgable and friendly. He listens and presents ideas and suggestions that work. He exemplies one stop shopping! I would recommend Dean and the quality of Ashley furniture!

Ish was great! He helped us with all of our needs and was very patient. We spent almost two hours looking for the right couch and he made sure we were happy with our decision. Couldn’t recommend him enough!! Thank you :)

Please be careful was told one price and when he went to write up the paperwork said oops the chairs are extra. The price attached to the table said set and I even asked the salesman ahead of time if that was the price for the chairs and table he said yes. They wouldn’t honor their word and now I’ll spend my $ somewhere else. Buyer beware!

We were so excited to furnish our home with Ashley as first time home buyers. I’ve regretted doing business with them since about a week after my purchase. We were grossly misquoted on delivery, were not informed on the extended time frame, and have a hard time getting in contact with the store via phone. Our last item was intended to be delivered tomorrow and we just received a call stating it was dropped off at a house up the street from us to people we don’t know. I’m not sure if Ashley as a whole has gone down or it’s this specific store. Both stars go to the amazing young man who helped us pick out our items.

Had a great mattress. I will go back to make sure. I always try to wait to go again to check things out. Ends up being better that way

Worst customer service and sales ever. Can’t get my bed delivered because I can’t be directed in right place or get a hold of store.

We purchased two sofas and we had them delivered but the two delivery guys only gave us a 5 min warning before arriving. Then both guys said they couldn't bring it in our home and didn't even try. They said they had to place them in our garage. Both guys were very unprofessional. Then I tried calling the store 8 times with no answer. We went to the store and talked with our sales rep and he stated to us we couldn't get the free gift after someone else stating we could we sure spent enough. I was assured that we would hear something about the delivery people coming back out by that Tuesday. To this day I have heard nothing and we had to hire outside help to get our couches into our home and now every time I call management is in a meeting. I would not buy from this store!

Jonah made the experience very smooth

Ishmael was awesome, he was attentive and professional! Really was an asset in giving us the tools to get what we needed.

I suggest going to this store and seeing what you like and then having another ashley store place the order. They lie about financing options, the sales guy told me that I could not get special financing cause they price matched, after I talked to 2 other ashley stores they said they can do the special financing but may not want to cause it takes money away from the store. I also found out he only gave me special financing for 3 months and not even the 12 he told me i only had the option for. Plus we were to get our free gift and it sounds like he put that in for himself. When I called the store to cancel my order they told me that they will knock off $100 and get the special financing to 24 months not to cancel the order. The sales rep never canceled the order and would never return my calls. He also told me I had white glove delivery but come to find out he didn't even give me delivery to my home. I did get a higher up customer service rep to cancel it and placed my order through a different store and they got me my free gift, special financing, and price matched.

Keane was amazing! He was so patient and provided me with multiple options to keep with my budget! Amazing experience!!!

Don’t go here please don’t 🤦🏾‍♂️we were told we would receive our furniture on a certain day and never did we called in so many times to try to get some one on the phone and it’s like they refuse to answer it all of them sit there at the desk and look at it ring I know because I called while I was in the store just to see then boom no pick up they just kept talking on top of that jeph is the worst person you could work with he was rude and gave little comments when we tried to price match mind you our order was over 5 grand and could have been more if he had not hung up in my face while I was asking him to cancel one thing which was the tv stand go somewhere else and save your self the hassle

Great service by Ishmael. Answered all my questions & was very patient. Highly recommend!

Was there when real busy but people I worked with were friendly

We have had great experiences at Ashley Furniture in Springdale. Our salesperson, Markeith, has outstanding customer service skills and product knowledge. We were initially just looking, and Markeith gave us personal space and time to wander through the store. After we told him what we were looking for, he showed us multiple items at different price points. Then Markeith and the Ashley team helped us get a fantastic price for our furniture. Markeith has great product knowledge about the items in the showroom and also other items online. He was very personable and respectful. We went back again and bought more furniture a second time. We have not bought furniture in about 30 years, and my husband and I had shopped at multiple area furniture stores before ending up at Ashley. Now we won’t go anywhere else. Ask for Markeith… he is the best.

Have bought several pcs of furniture from here but recently have had some issues. Mainly with delivery being on time or not showing up at all. After no return calls and having to actually show up at the store to discuss, we got no apologies and were treated pretty unprofessionally. Doubt we will be dealing with this furniture chain again. There is better customer service out there!

We had a new guy named Dalema Hill and he has been there for 2 weeks and he did a very good job! For anyone coming in this ashley’s, I suggest you speak to Dalema Hill hes a very nice guy and he will find you something for a good price and he won’t give up until he will find a good price for you! I respect this man and give him the best of luck to his new job! Everyone go to him and ask him anything you guys need he will try and get a good price for y’all! Also, a good luck to you Damela Hill

A terrible experience. Purchased roughly $15k in furniture about 4 months ago. What has shown up has been damaged. Have been told it will be replaced but have not heard anything from anyone in over a month. No one answers the phone or will call back. Starting to wonder if we will ever receive our furniture. Highly recommend staying far away from this store and purchasing your furniture elsewhere.

Nice showroom. Ishmael was a great salesman and went above and beyond.

I appreciated Dean helping with my furniture order and walking me through the process. Dean checked prices and products for me.

They are very accommodating, professional and helpful.

Very pleasant and helpful customer service! I love the quality of the products that Ashley has! Their clearance products are still in really good shape and we love the sofa we got from the clearance side!

Thank you so much to Dean and Kevin at Tri-County location. These gentleman were patient, helpful, knowledgeable and professional. It was a wonderful experience and we will continue to return because of associates like this!

Good customer service ever helpful

Great selection on living room sets and courteous service. I will definitely recommend Ashley Furniture!

Not happy, they lied about delivery. Bought bedroom set which we needed ASAP and they told us we will get it 2-3 weeks max and guess what it’s been month and a half apparently it’s not even in stock but they just lied… and they NEVER answer the phone or if you leave voicemail they will get back to you.

I bought all my living room furniture from Ashley furniture while pregnant with my second child 18 years ago. I read leather would last about 20 years. They did not disappoint. My leather love seat is actually still in really good condition. My couch is not. 2 kids, two adults, 5cats 18 years later it needs replaced. I know where I am going.

Wife and I went to Ashley’s in Springdale Sept. 2. Salesperson was helpful and we found what we wanted. We were given a 2-3 week timeframe for delivery. So today, Sept. 19, expecting our delivery soon I got onto website and checked our order to see if there was any updates to timeframe. Unfortunately, I see Oct 15th. No calls, or emails to alert us to that fact, though you would think otherwise. So I call thinking maybe it was a mistake. Have to call multiple times to finally get someone to answer. Guy answers and I catch him up. After telling me “he doesn’t know why the salesperson would tell me that it’s only 2-3 weeks”, of course he does, “but yes it’s now Oct 15th. Unacceptable. I tell him to cancel my order and just give me the 3k I paid back, I’ll go somewhere else. The guy catches an attitude, tells me the manager has to cancel and then it’ll be up to five days to get my money back. I ask why when you took it out five mins give it back just as fast I’ll be using that somewhere else to get my living room set. Of course, as in all places usually, consumers get to wait for there own hard earned money back. I tell this guy, I’ve been pretty calm up until this point so get your manager and the punk hangs up. I’ll never be back here, and I have a lot of furniture besides living room set to buy. I’ll be sure to let friends and family know how this place operates as well.

Ishmael is an awesome salesman. He was attentive and very helpful.

Thoroughly enjoyed my experience with the gentlemen who handled my sale. Their knowledge of the options available to assist in making buying decisions.

Thanks for all the help Frank!

Dean Ball was AMAZING! Very knowledgeable and friendly! We appreciated that he directed us to what we wanted to look at and then gave us space to look around without standing right on top of us. He checked in with us when we needed and set us up with exactly what we wanted. Thanks Dean!

Ishmael was fantastic and was not pushy like most salesman, very nice, all around great experience, I’ll make future purchases at this store just because of him! Happy Labor Day!

Awesome collection and really helpful staff. Honestly a great place to build a home with! ❤️

Frank is the best. He was not only friendly and fun, he worked exclusively within our budget and found savings we didn’t even know were possible. We came in for a couch and Frank was able to work out a finance deal that allowed us to solve another problem we had- the need for a new mattress (no pressure applied). He even threw in a bunch of extras. I’d highly recommend asking for Frank when you come in. Honest, straight up, and a pleasure to work with.

Great Experience, great deal. Frank was very helpful!

Frank was very helpful and he helped us find the coach of our desire. He walked us through every selection and looked at our needs and showed us options based on our needs instead of trying to pressure us. Thank you for the great experience.

Ask for Kevin!!! Service from Kevin was amazing! He guided us through the store, understood our needs, was professional, patient, pleasant, and so extremely helpful in getting us the furniture that we liked and needed. Furniture was a good value.

Ishmael was super helpful with the purchase of our new sofa and loveseat on Sunday! He was very educated on the products offered, and allowed us the time we needed to think about our purchase. We didn’t feel haggled but in the same token felt very supported in making this decision. I asked if he was a manager due to his top-tier salesmanship, and his attention to detail for the customer. He said he was not, so my key feedback would be to promote him to manager soon. Nowadays, it’s not too often that you come across young adults with the drive and vigor that Ishmael has. I know he would be a true loss if he were to pursue other interests, and he can be salesman in any category he chooses.

Frank gave us a great deal and was very quick to complete our purchase. We even scheduled it for delivery same week!

Kevin was extremely knowledgeable and helpful while helping us purchase our dream home's furniture. We only bought one thing for now, but we will be back for more and will only come to Kevin at Ashely Home Outlet in Sharonville, OH! He stayed with us 45 minutes past closing and even showed us other furniture which we'll look into now.

Frank was absolutely incredible! We were tough customers to please with lots of wants and requirements. He was patient and listened to our concerns and found the perfect furniture for our home! Absolutely recommend coming to Ashley and asking for Frank!!

Kurtis at Ashley home store in Springdale is 110% the guy to do business with! Very helpful, contagious personality, and knew his stuff. Hands down the best salesman we have ever worked with!

Not sure why I try to give them my business they seem to not want mine. I went in to buy a sofa. I walked around for 10 minutes looking without a single person asking if I needed help. They were no busy as this was when the store first opened. They did acknowledge another pale customer. This is the third time I’ve has this experience at this store. I advise if you want good customer service and follow through go to Watson’s or another store.

They were quick and knowledgeable on their products… awesome job

Me and my wife came in a week ago looking for furniture for our new home. Frank gave me especially one of the greatest customer service I’ve ever had, very helpful and knowledgeable about everything we asked. Once we returned a week later, again outstanding service, lifting and moving things around to accommodate my wife. We spent 17000.00 this day and loved every moment of it…….THANKS

Came in today to look at living room furniture and Kirt helped us out and was fantastic!!!! He was very informative! We will definitely be back for more furniture and only want to deal with Kirt! He’s awesome!!!!!

I stopped in a few weeks ago and worked with Kirt. He was fantastic! Very patient and helpful. I will be back to see him.

Knowledgeable, comprehensive service. Very friendly.

Roy was helpful in getting me the furniture I wanted

Came to exchange our beds and Frank was super helpful in guiding us in picking a better option. Gave us lots of info and time to feel them out.

Very knowledgeable and low pressure!

Thank You For Taking The Time To Help Me Get Everything I Needed For My Family

If you need reliable honest service from a sales person who became family ask for Frank Shehadeh!!!!!! Best Experience guaranteed!!!

Ishmael was great! He was so polite and kind. He let us freely look around but always available to answer questions. Highly recommend!

Roy Strader was Extremely helpful, patient, thoughtful and thorough. I felt like he was doing his best to get us the best deal possible. Thank you so Much Roy!

They don't like to answer the phone. Left messages which were not returned, called repeatedly but incredibly difficult to get through to someone - all I'm trying to do is confirm cancellation of an order I placed

Very helpful

Ishmael is the best. He provides great customer service!!

Pretty good service, very patient and willing to go over and beyond for you.

Roy did a great job!

Awesome kirt salesman polite and very helpful 😃

We had a great experience with Roy Strader! He helped us find what we were looking for and was knowledgeable. We will definitely give Roy our future business.

Roy was an absolute pleasure when helping us purchase some bedroom sets for our home. Very nice selection of items in this store and I highly recommend coming here and having Roy Strader help you!

Purchased bedroom suite, mattress, dining room table and chairs. Kirt was amazing. Helped us bundle and get a great deal!! Ask for Kirt when you go in. You will be happy you did

Kirt was incredibly helpful, professional & not pushy for sales! We appreciate his time & patience with us.

Frank and Jonah did a great job pointing out products based off what we told him we were looking for. Great experience overall.

Great customer service!! Very knowledgeable, polite and charismatic!

Great salesperson!

Keane knows his stuff. Very satisfied with my experience at Ashley

Very helpful and friendly

Roy is the best!!! He made the process of buying our sectional a breeze.

I had a great experience shopping at the Commons Drive location. Roy was extremely helpful with my purchase.

Staff was pleasant and helpful

Good customer service 🙂

Ishmael was wonderful! He greeted us shortly as we walked in. Showed us the couch we came in and looked for and gave us time and checked in periodically while we browsed. We found one we loved, checked measurements and confirmed our purchase! Thank you for a great experience!

Working with Markeith was pleasant and very helpful. He gave me space to walk around and find what I liked/disliked around the couches. Once it came time to talk he was able to guide me to good finds and great furniture recommendations. Would definitely come to him for any future needs.

Very polite, helpful, and kind. No pushy at all. Gave us our space to make our space to discuss and with quick to answer questions and get us purchase completed.

Wife and I went in and picked out new furniture for our house, finally after almost 2 months of waiting get the call that everything was ready to be delivered. Delivery was set up got calls and text to confirm everything was fine. Day of delivery I get a message stating my delivery was about 20 minutes away. After an hour of waiting I get a call stating a reschedule was needed because the delivery drivers were told they were not allowed through due to construction. As it is true that there’s construction on my street, there are also detours, also the delivery was set on Saturday and there was no work being completed and I had seen and driven the road myself multiple times that day. Got transferred to a manager and was told the same thing which knowing there was no construction work being completed I was lied to, and I even offered to meet the delivery drivers and show them exactly how to go around (with or without using the posted detours) was told he would contact the drivers and call me back. Never got a call back, now I’m to the point that I’m ready to potentially even cancel my order and tell them to keep everything, why not, the wife and I already went out and purchased our daughter a new bed from a different store since that’s one the thing we had ordered. And due to all this I also wasted an entire Saturday. If I could rate this lower than a 1 star I probably would

Absolutely great customer service Thank you

Promote Ishmael please

Ishmael is the absolute best! Quick, efficient, knowledgeable, honest and funny. Definitely deserves a promotion!

Roy was awesome! He showed me all the options of buying, and explained everything down to the details and was very patient as I had a one year old with me. I 10/10 recommended Ashley’s and to ask for Roy!

Frank was amazing 👏 he made our buying experience convenient and easy taking decisions to finalize our living room set.

Kirt was wonderful to deal with. He was very courteous and accommodating. It was a pleasure buying from him.

Roy was excellent during the process of helping us acquiring a sofa. Very patient and great customer service. He did everything in his power to help us get what we wanted and we did. You can’t go wrong by going with Roy!

The Springdale location had wonderful customer service with selling, answering questions, helping me find what I was looking for, and they were very knowledgeable. I just had my furniture delivered today and it was set up nicely and the delivery people were very professional. I will definitely be shopping there again.

Kirt and Dan were absolutely amazing and worked hard with us to find the product of our liking at the right price point. Ashley should clone them !!!

Dan is the definition of strong management and customer service. I had an issue with an order and I thought Morris would take a hard line; not in my favor. I talked to Dan and he was very sympathetic and offered me a solution that was way more than I expected. As a result of my interaction with Dan, I am a life long customer of Morris/Ashley. If you want a company that stands behind their products, look no further than Morris/Ashley in Tri-County, Ohio. Thank you Dan!!

Kirt was awesome to work with he found us the perfect living room set and worked to get us maximum discounts!

*UPDATE: Keane made the buying process easy; however, the delivery service was very poor. The drivers made one attempt to deliver in the door and said it would not fit. Because they took photos of it in the stairwell not fitting the way the brought it in, Ashley will not attempt to deliver the couch again. The salesman advised that we could have it delivered again, only to find out that the delivery manager cancelled for it not fitting the first time. They also did not notify us that they cancelled the delivery the second time when I took off work. I have confirmation texts for the second delivery attempt. They have nice furniture and the buying process is not that bad, but the delivery service is terrible.

Kirt is a legend. No haggling, gave me the space I needed to make an informed decision. Worked the numbers in my favor and I couldn’t be happier leaving the store. I highly recommend asking for him.

Low pressure, very informative and helpful in making the correct decision for our household needs!

Frank was easy to deal with and made making a purchase smooth and easy.

It's a bit pricey

Great customer service!

Ishmael was very kind, thorough and quick. Got us our furniture quickly!

He was very helpful in dealing with a floor model

Roy was very helpful and attentive. Great service today. Thanks

Ishmael is an amazing. He helped us and answered all our questions!! His service was super good, fast and easy! Would highly recommended him 😃😃

I can’t say enough positive things about Keane. He was extremely helpful and endlessly accommodating. This was my first time making a rather large furniture purchase and he made my experience very lovely. I highly recommend Keane and Ashley Furniture for assistance with making your home feel like a home.

Update: Not at all pleased by the service I have recieved. I also have not received much of my furniture. Ishmael and the store in general are impossible to reach. They will convince you to place a good review in the store, but then leave you hanging after your card approves. I had to show up in person to be heard. One manager was kind, but I am still in a position where I have not received my furniture. I feel as though I was lied to about delivery dates to get and keep my business. This is not the way a reputable business operates. Past review- Thank you Ishmael! I was faced with a long and challenging move across the country. They helped me to get my new place furnished with beautiful and quality items. Thank you Ishmael for the great service. Thank you Kevin for the assistance. You made this move a bit easier in the best way possible.

We took quite a while to finally decide what we wanted. Roy was very patient, helpful and checked on us consistently. Very kind gentleman and would recommend him to anybody looking for some furniture.

Good listening and customer friendly sales man

Ishmael was amazing!

We worked with Roy Strader and he made things super easy and he was friendly and very helpful. Ask for Roy!

Ish was absolutely fantastic!! Thanks Ish for the amazing service!

Great service from sales associate Ishmael.

We were shopping for rocking recliners for my petite wife, and the results were little next to nothing.

I had a very pleasant experience today. Frank Shehadeh did an amazing job.

Frank was very helpful, kind, and professional. Made our buying experience pleasant.

Love this store! I've bought almost all my furniture in my house from Ashley.Huge selection and a beautiful showroom. Sales staff @ Kirt Thomas is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!" Special thanks to Kirt Thomas, he is very professional, a campion and an asset for any store.

Great experience shopping for my new home. Keane was extremely knowledgeable and his suggestions were spot on to what I told him I was looking for - he steered me to the right piece, not the most expensive one. Highly recommend asking for Keane on your next visit to Ashley Furniture.

Great experience!! Very detailed, knowledgeable!! Walked away pleased for the first time in a long time!!

Walked in buy a chair. Came out with a chair and a new bed that I have always wanted. Experience was a pleasure with no pressure. All questions answered beautifully. Thank you for your service!

It was a fast and simple process. I went in knowing what I needed and I received speedy and EXCELLENT service. Also, he was very respectful and a knowledgeable young man! 😁

We went in looking for a new couch and recliner sofa. We found what we liked and got a quote. I was planning on going back after work tomorrow 6-23-23 to make my purchase. We are getting rid of our current furniture preparing for the new. I asked if we ordered it tomorrow after I pay, when would we get it. I was told Tuesday 6-27-23 and I was happy. They do charge you $99 to deliver it, but the manager Josiah said that they call you the day before delivery to tell you the time they will deliver. We both have jobs and I work from 6am-2pm so I said it will have to be when they say and not when we are available which is after 2 any day during the week. He had the worst attitude for someone in charge. Oh yeah, when we were getting all the details together before we left the store he was playing on social media instead of helping customers. He seemed bothered. During our conversation on the phone towards the end ...and I quote. "They maybe should buy from someone else and HUNG-UP on me....the customer!!!! They lost all my business today which totaled $2,500. We were actually going to buy a bedroom set too, but not now, NOT EVER. This guy should lose is JOB. I will continue to post everywhere I can until something is done.

Keane made my purchase very easy. He was very easy to work with and very knowledgeable about my purchase.

A little more expensive than I would like but everything was perfect. Sales people were very friendly, delivered on time with plenty of updates. Very good experience and we are happy with our purchase.

Kirt made our visit to the store easy and efficient! We ordered 3 items for delivery and I would recommend this store specifically because of his exceptional customer service.

Kirt was super helpful and friendly, helped set us up with a comfy couch, solid TV stand, and lush rug.

Found what I was looking for and more

Ishmael was a great salesman. He was knowledgeable and did. It pressure my wife and I at all. Would definitely buy from him again.

Kurt greeted us and directed us to the appropriate part of the store (which is very helpful since it’s a big space!). He explained the pricing and checkout went smoothly. Definitely would recommend checking out the store as they have sales that aren’t online.

I was told in the phone that they had the lift chair I was looking for which was a ultra comfort 599L stellar model so I drove all the way there I looked at the chair and they went and printed out a quote whenever I got to furniture fair to show them the different in price it wasn't the one they showed me wasn't even ultra comfort it was a brand that started with a J and it was a very cheap copy version. I don't like dishonesty so I won't go back

Frank was an amazing sales representative. Professional, courteous, and respecting of our budgeting concerns. Two happy customers are leaving here today thanks to him. Anyone looking for furnishing should ask for Frank when they arrive at this location!

4th set of furniture purchased this being the 3rd time we've had an issue. Screws missing for assembly, delivery people broke headrest on our theater seating and bedroom furniture missing parts.

Roy was a great help, answered our questions, and gave us some space to make our decisions. A successful day at Ashley Furniture!

Ishmael was great. Knowledgeable employee, easy to work with. Wasn’t pushy and trying to make a sale.

Had a great experience dealing with our salesperson Ishmael. Very nice and no pressure to purchase during the visit. Great job Ishmael.

Visited today with the intention of just looking at sofas and seeing if there was something better than the offerings at IKEA and I fell in love with a certain sofa and had to get it, for a great price! Chris was the sales associate and he was very helpful in letting me know the layout of the store and information on delivery on certain pieces. He wasn't pushy at all either, he gave me the space to explore on my own after showing me a few pieces. After I found the one I wanted to purchase the process took about 30 minutes (could have been faster, but we had some technology hiccups). Overall experience was pleasant, now I just have to wait for my sofa to be delivered! -With taxes and shipping it added an extra ~$200 to the price of the sofa. So keep that in mind when shopping.

It was great and we were helped well

Ishmael and MarKeith are great team and worked together to take care of me.

Fun shopping for furniture today with hubby at Ashley Furniture great salesman Kirt Thomas took great care of us, polite, knowledgeable and great smile! Ask for Kirt!

Ishmael is great to work with. He is very knowledgeable and friendly. Very helpful.

We worked with Roy Strader during our process of buying furniture for our new home and he was wonderful and very accommodating while pleasant and fun! We will be coming back to work with him!

Ishmael was amazing. Helpful and knowledgeable. He went above and beyond!

Dean Ball, made me and wife feel very confident and comfortable in our furniture sections. Very knowledgeable about the products. Overall experience was an A+!!!

If you ever have to use there warranty to try and get something warranted good luck. Terrible Update: Emailed Ashley over 2 weeks ago ( Direct to Allisons Email) and have never heard anything back. Its amazing how much money I have spent at this location and they could care less. Bad customer service Against my bettter judgement i spent another 4 grand. I get an email stating my order needs to be sheduled, link doesnt work. Online chat doesnt work. Phone number for store just rings busy cant get through. Customer service phone number same thing. This company is a joke, never gain.

Justin and Roy were absolutely amazing and worked very hard to accommodate our needs. I highly recommend this place for all of your furnishing needs! Thank you, Justin and Roy!

I bought bed frame from Ashely for new home . There is a strong painting smell for the bed frame and cabinet. My wife is pregnant so she is very sensitive to odors. It make her feel sick. Be careful the furniture u got may not same as the sample you see in their showroom

Roy was awesome. Super helpful from the moment we walked in till we checked out! Super nice.

Roy was helpful and got us a great discount.

Ordered 2 mattresses. Very happy with the price and our salesman, Kirt, was friendly, professional and not pressuring our decision process. Highly recommend the mattresses

Kirt was professional, friendly, and customer focused from the moment we met him. He guided us to what we were looking for and gave us the time to shop on our own. He checked in with us occasionally, answered our questions expertly and efficiently. Appropriately attentive and No high pressure. He’s one of the best salesperson I’ve ever met. I will be back because of him.

Awesome salesman, will definitely be back. Thank you 😊

Kirt Thomas was AWESOME! He helped us with all of questions and assisted us with great deals. I highly recommend using his services.

After the sale, nothing but the worst customer service. Don’t even think about getting a human on the phone at this location or any other location or even at the corporate level, it’s all automated, and will not give you a human being. The sales rep was no help after saying one thing, the day of delivery that I had a problem with, thought the situation was resolved, but found out he lied and it wasn’t, and after that, it was radio silence. Absolutely no help at all, and I will never be back. Before the situation, we have been there several times, and had no issues, but this is so outrageous that, even as a loyal customer, I will not tolerate it. Update - my review here got Corporate‘s attention, and she worked with me to resolve the problem that I had. It’s just a shame that I had to go through great lengths to finally get the attention to get the situation resolved. But since she did, I have upgraded my rating to two stars.

Kirt was very professional and a pleasure to talk to. If you are ever go there please ask for Kirt!!!

Me and my wife couldn’t have been more pleased and happy with our purchase here at Ashley furniture! The sales rep Kirt was extremely helpful and took great care of us even on his day off he responded to a text. We will be back in the future for any furniture needs.

Had a great experience at the Ashley/Morris furniture Store located in Springdale ohio. Dean Ball was very knowledgeable, very friendly, and very helpful. The store is very well maintained. I would definitely recommend both Dean Ball and Ashley/Morris furniture Store for their quality furniture and excellent service.

My fiance and I had a very positive experience at Ashley Furniture yesterday. We believe it was due to the salesman, Kirt Thomas. Extremely nice guy and very willing to run to his computer every time we had a question. And we had a lot of questions! I recommend that if you go shopping there, to ask for him. You won't be disappointed! Thank you Kirt for such a wonderful customer service experience!

Jeff was great! Attentive, helpful, and efficient. I highly recommend Jeff and Ashley Furniture in Springdale!

Great service. Salesman are helpful, not pushy. Punctual with Delivery. Highly recommend.

Ok

Great service from Roy. Helped us get all of our furniture for our new home. Will be back for more furniture from our guy!

Fantastic service in store and with the delivery! No fuss!

Nice customer service

Glad we were able to find everything we needed! The store had a great selection of items. Roy was great! Roy was attentive and got us a good deal! Thanks Roy!

He was super helpful! Give him a raise

Roy is amazing. He is really helpful and has a lot of knowledge about the furnitures. I want him to be our person every time when we visit the store. He is amazing. 5 stars for him.

Good great customer service

OMG! I don't usually write reviews but I have to do it this time because I had such a phenomenal experience with one of the salesman, Dean. I'm a really picky person and hard to please, but Dean was really knowledgeable and patient with me. It's embarrassing to admit that we spent so many hours at the store, but I ended up with a whole livingroom and bedroom set! I cannot be any happier with the service he provided! Anyway, if you ever come here, I highly recommend Dean, I believe his last name is Ball?

Very friendly and exploratory

Ishmael Dah was very helpful and explanative. He helped more than we thought possible.

Horrible horrible customer service. We purchased an entire living room set. Within two months of purchase, one couch cushion collapsed. We have received two additional cushions to repair this issue and neither match in color. The repaired cushion doesn’t even have the same seat contour as the two other cushions. Now, Ashley Furniture will not let us re-select or give a refund due to the couches being in house for so long. They have only been in house this long due to Ashley giving the run around. Buyer beware!!

Great customer service! Very friendly, smooth transactions! Great Furniture, love it 🎉

Excellent service. Ishmael went above and beyond to assist me. This store has wonderful people, and cares for any customer.

Ishmael is the best and wonderful sale agent I ever met

Very helpful and kind.

I appreciate the professionalism

This place is hit or miss with sales staff. Some sales people are good, they back off let you figure out what you want and do a good job answering questions. Other's are immediately in your face and annoying. Our last visit was to find and buy a set of Ludden Recliners (recommend the Ludden recliners very much!) and our salesman was great. He politely asked if he could help, from a distance and eagerly took us to the recliner I was looking for. I had the wife test it and she loved it so we bought two. The salesman was great and knocked off a little when I asked him about any discounts and the free shipping was nice. The Ludden recliners I recommend, the sales staff....good luck, you might get a good one like we did this time.

We went in looking for a couch, but didn't want to spend $4000.00. Nicholas our salesperson was patient and so laid back!! We bought a couch we love at a price we're completely comfortable with. So many options to choose from at Ashley!!

Great job thank you for all your help

Ishmael was amazing! Held off until we had time to look & available when we were ready. Very professional young man!

Our salesmen Nicholas did an outstanding job of helping us pick the right couch for an incredible price. We will come back.

Manager Kevin and Patel at the Springdale OH location were so Awesome!!! After 7 months of chaos and receiving multiple damaged deliveries, Kevin and Patel helped us re-select furniture and get our order in the system squared away. Very professional and customer service driven, which was so great since Manager Anthony at the Beavercreeik, OH location was rude, insulting and very unprofessional!!! THANK YOU SO MUCH KEVIN AND PATEL!!! YOU GUYS ROCK!!!

Service was great!!Thank You!!

Pillow top mattress are terrible. Sank in the middle and can't even have 2 ppl sleep in it bc u will roll into the middle of the bed like a slant. Big waste of money

They have a large selection of furniture to choose from.

Super friendly and knowledgeable. Love my new furniture

Purchased a dinnette from here, extremely pleased with the great customer service! Holly was super helpful and went out of her way to see that we were completely satisfied with our purchase today. Highly recommend.

My Furniture Guy! He’s the best, ask for Roy!

Kirt was very helpful and made the entire buying process quick and painless. Thanks again Kirt!

Wonderful customer service. We were in & out Reasonable prices

Roy was very helpful and very prompt. We were in and out with what we wanted quickly.

Markeith and Keane helped us find our perfect couch and for a great price too!

Very nice people and helpful.

Communication is very poor, they didn't deliver my bedroom suit as scheduled along with my living room group, and then tried to charge me 2 deliver charges, please buyer's beware

Roy gave us outstanding service!

We had a spectacular experience working with Roy. He was very knowledgeable, fun & made our experience very enjoyable. We will DEFINITELY be back to work with Roy. He was fabulous! Patti Johnston

Roy, is very knowledgeable, professional, and funny. He took very good care of me, can't wait to enjoy my new furniture. Thank You So Much! Mz. Penny

In my experience, Dean Ball has provided excellent salesmanship and customer service.Highly recommended.

Kirt Thomas was phenomenal as a sales person. His knowledge and energy were top-notch while his only goal seemed to be helping us make the best decision for our family. He was patient as well... We went in looking for a sectional and left with a new mattress and bedroom set. Thank you, Kirt.

Roy was super helpful and attentive. He gave us our space and checked in often!

Roy was a great salesman he was very professional and I would recommend my friends and family.

Great selection of furniture

We received fantastic service from Roy at Ashley in Tri-County!

Great salesperson, Kirt Thomas!

Roy was amazing ! Really helped me with finding my bed!

Roy was Awesome gave me time to decide & look thank you Roy

Roy is awesome and got us a super nice chair for our family room ⭐️⭐️⭐️⭐️⭐️

I’d like to come to Ashley furniture store here because of this salesman. his name is Dean Ball. He is very friendly, patient, knowledgeable , experience and he knows all about furnitures. If I need more furniture, I definitely will be back and ask for Mr Ball. Customer service five stars. I want to give him 6 stars if I can. I learn a lot from him about furnitures from my visits.

don't believe ANYTHING you are told by a sales person! MY Mattress was brought in and would have been left wrapped in my bedroom had I not stopped that foolishness . Also I was told they delivery people would adjust my base. none of that happened I will be returning to the store to ask for my fee back because it's not right to pay for a delivery and then have a 70 year old move a king sized mattress alone.I WANT MY DELIVERY FEE BACK!

Ishmael is the best to work with! We will be back!

I furnished my entire new home with at Ashley/Morris furniture and Ishmael Dah Is the guy to see. He knows his stuff and is so pleasant to work with. Need furniture go check out Ishmael

Best furniture purchasing experience I have ever had! Ask for Ishmael, he is so kind and informative and incredibly helpful. Knew exactly what we were looking for. I will definitely go back to get our second couch there next month and ask for him specifically. Thank you Ishmael! Five⭐️’s

Roy and Ishmael were great to work with

roy was amazing. customer service was great!!!

Ishmael was very pleasant and hassle free to deal with.

Great customer service

I lived shopping here. Someone was there to help when I needed but they also didn't try to sell me furniture but they let me buy it!

Roy Strader was extremely helpful in answering all questions we had. Very upbeat and energetic attitude makes him an awesome salesman.

Very helpful and easy to work with.

Roy was fantastic! Great price on a great piece of furniture.

Roy was fantastic and full of great personality!

I would not recommend this store to anyone. I bought 2 sofas, 1 TV console, 1 dining table and 1 accent table from them about 2 years ago and the delivery was extremely delayed by like an year. We were promised a compensation for the inconvenience, but it has been a year and we still haven't received it. We've been calling several times but we have only received excuses such as "manager has changed" or "manager not available" and we were asked to call back again. We are extremely frustrated and disappointed with the terrible customer service and lack of accountability. Avoid this store at all costs.

My husband and I took along my good friend and went to look for a sofa. We went to a couple different stores, but didn't find exactly what we wanted. When we arrived at Ashley Furniture (Springdale, OH), we were greeted by Ishmael. That young man is an asset to your business! He helped us in every possible way - never once acting like we were a burden on him. We measured and took pictures, sat on a dozen sofas. He was extremely helpful. I did not find exactly what I wanted, though. A few days later, I went back with a different friend who was also shopping for new furniture. Ishmael was not there. We went over to Morris, where we did not have a good experience. Long story short, we both ended up purchasing high-end living room sectionals at a different store. I left a fairly bad review for the salesman at Morris. However, I wanted to give Ishmael a wonderful review because he deserves it. He represents the company very well. Thank you, young man.

Wide variety of furniture with nice style and good price and high quality.

This place is decent, good selections but once delivered you have to go to the store in person if something has to be changed no one will pick up the call.Another biggest scam if something happens from their side like delivery delayed or furniture not right they will says they will compensation but you will never get it. Store wont pick up the phone, person who sold you wont reply your text or call, any other person will not help. This happened to me and also my friends which is very frustrating and very bad customer service. Now I will think about going to this place.

Ishmael was amazing to work with. Always my first stop for furniture!!!

Ishmael was friendly and polite and extremely helpful. Made for a joyous furniture purchasing experience.

Great service, decent prices and quality furniture!

Worst experience buying furniture. Still don’t even have the furniture we bought on Black Friday. Bought a floor model and scheduled a delivery day for the following Thursday. No the tracking for the delivery that day did not work and no call. After spending over an hour trying to get a hold of a person and not answering service because the Ashley online chat won’t talk to you if you bought it online and you have to call. Calling is literally an automated message service that tells you how to go online and view your order. After chatting with the people who provide delivery, basically demanding they get someone through the store to call you, spoke with someone who said the wrong couch was sent and someone was supposed to inform us of the delivery no longer happening. Didn’t happen got our delivery rescheduled, mind you no longer have living room furniture because of the initial intended delivery to Tuesday and because the store wasn’t sure what happened to the floor model they would send us a new one. Well come Tuesday again the link isn’t working. Go through the same process of chatting with delivery agent and not letting them off the line until someone calls the store to make them call you. After Sandra who basically told us they can’t know until tomorrow and then stopped answering any inquiries. So we decided to go to the store to get answers. Basically what happened was our initial sales rep wrote the incorrect pieces down for our order and no one contacts us because the guy only works the weekends. Sandra is the rudest employee I’ve dealt with. No accountability for the mistakes, no apologies, only throwing their associate under the bus. Basically the store has to hope the correct piece gets sent back and maybe we can get our couch.

Good variety of furniture

Friendly, knowledgeable associates. Products purchased are high quality.

Great store, great staff, great products for a great price!

Dean Ball is an amazing sales person to work with. I would highly recommend!

Purchased a sectional that we were told was in stock and right after we paid stated just one piece of it was. When finally arrived over a month later, two of the powered recliners came broken. Left message after message to store and “personal cell phone” to salesperson with ZERO calls back. Called main Ashley line and finally 2 months later repair man came yet brought nothing to fix the motors or replacement’s pieces and stated will take months to get parts. Absolutely HORRIBLE store and customer service. Will be contacting BBB.

Ordered a couch and paid for white glove delivery. The couch arrived with a hole in it. Couldn't reach anyone at the store. Was told by the person who sold us the couch that someone would reach out to us about fixing it and they never did. Finally got a response via e-mail after a week and sending photographic evidence of the couch. Then they sent a part to repair it and a number to call the repair people to schedule the repair. The repair people said they don't schedule directly and that the warranty company needs to schedule it. I've had my couch for 3 weeks and it has had a hole in it since it arrived. Customer service has been bad, it has been non-existent. I rarely review business but I will never shop at this Ashley Furniture again.

Great stuff on display, wide range with varieties. Everything for the living room and bedroom, absolutely exciting. Once your new home is ready for move in, all you need is Ashley's

They have a great selection of furniture and friendly employees.

Purchased a bed set and received it damaged. The bed is cheap and damaged, and the dresser and chest are both poorly assembled. I spoke with the salesperson who handled the sale and they haven’t followed up regarding the issue or provided any proof that a replacement delivery is coming. It’s impossible to contact them by phone which is ridiculous. Unfortunately, I’m going to have to go back to the store in order to get some type of resolution. I won’t be buying anything else from them.

We ordered furniture weeks ago, still don’t have it despite several promises. There is no way to contact anyone here, they do not have customer service.I will never do business with this company again as it has been the worst experience I have ever had. This company has been dishonest, rude and totally unconcerned about my purchase getting to me and the only answer I can get is that there is no answer because they are all different departments and they don’t have the ability to communicate. So I have no idea what is going on with my order, the store refuses to help or answer the phone so currently there is no way to actually get my furniture. Buyer beware, this is not where you go if you actually want furniture all you will accomplish is giving them money

Ishmael was great at helping us find our new bedroom set. He greeted us when we came into the store and we told him we're just looking around we will find you if we have any questions. We found a bedroom set and he answered all of our questions and we purchased it!

Ordered furniture and paid extra for the white glove delivery. The delivery driver said that the order did not show white glove delivery. We told them we wanted them to take the items back until they could come back and do what was paid for. The delivery driver was trying to get free lunch or money in order to set up the furniture (completely unacceptable) Instead they talked my wife into accepting the order with the promise someone would be back the same day to move it. Needless to say they now are not answering or returning my calls and did not show up that day. My white glove delivery looks more like a trash can in my home than the furniture I paid to have set up.

Great experience.

I worked with Ishmael Dah a nice sales person very pleased with my merchandise. I would recommend working with him. Although everyone there were very pleasant. Nice atmosphere overall.

This is the worst place to purchase anything from. I purchased a bedroom set and a living room suite. The living room suite is fantastic I assembled it myself which was pretty easy. The bedroom suite is missing the bed slats needed to hold the box spring and mattress up. I ordered the bed on April 16, 2022 for delivery on April 21, 2022, however I did not put the bed together until April 27, 2022. I reached out to my sales person Kevin via text and he asked for a few things to get the slats to me and instead of sending me the slats I received another rail that was not needed on June 16, 2022, I immediately contacted Kevin again with a promise that he would figure out a solution to my problem. Here is it August 6, 2022 and still no bed slats for my bed set. This place is a joke!!!!

DON’T BUY FROM HERE. We have spent thousands of dollars on furniture here and have had nothing but issues. Go somewhere and spend your money at a furniture store that has it together. We ordered our sectional and bedroom furniture from here. No one has ever called, texted, emailed or anything to let us know our order is ready to schedule delivery. When it was around the time our couch would be ready in May we tried to call multiple times and no one answered. We tried to talk to someone online and they said they couldn’t find our order. We had to drive to the store to schedule delivery. When the delivery guys came to bring our couch it was a disaster. Now we are going through the same thing with our bedroom furniture which was suppose to all be ready in July. We had to drive there again to schedule delivery for our bedroom furniture and were told that only our bed and one night stand is ready and we would have to wait for the other night stand, dresser and chest to be ready in August. Today we were given a time for the furniture to be delivered and we have been given several different time estimates all day. We FINALLY got ahold of someone and they had given us an even later time than the other several time estimates. We will NEVER EVER order from Ashley ever again. SAVE YOUR MONEY, DONT SPEND IT AT ASHLEY.

The sales manager (believe it was Tony) was very approachable and we appreciated that he let us browse on our own without hovering. It takes a good sales person to recognize when people need help finding furniture and when they just need to be left to their own to make a decision. If he would have hovered we wouldn’t have purchased from Ashley.

We told the salesman we were just looking and that we didn't need help and he kept checking in on us with questions. We left unimpressed.

Won't go back

In August of 2021 I order $3700 worth of bedroom furniture from Ashley Home Store and was comped white glove service valued at $199 to get me to purchase from them and not the store across the street. My furniture after being reallocate several times to other customers finally got delivered on May 13, 2022. When they delivered my furniture they dumped it in my livingroom and told me I didn't have white glove service. I got to spend 5 hours on a Friday night putting furniture together only to discover the bed had been previously put together and returned (the return receipt was in the box). The drawers to the footboard were damaged, the underside of the footboard was damaged and one of the nightstands had a cracked frame. The footboard was also missing all the screws to assemble so I had to run to Home Depot at 9 pm and spend an additional $21.00 on screws and bolts. When I called Ashley on May 16th to discuss my problems with the delivery and damaged items I was asked to submit photos of the damage. I submitted the photos that day and did not hear from them. I called them again on May 23rd and was told they would credit me $102.00 and order a new footboard and nightstand. They are scheduled to arrive the end of June and end of July respectively. After complaining more they raised they credit to $128.00 and told if they credited me any more money it would void my warranty on the furniture, so in the end I took the $128 credit. All i can say is if you are considering buying from Ashley/Morris I suggest you think twice! Awful experience and awful customer service!

Roy and Leslie were exceptionally professional and knowledgeable. They were able to meet my needs as a customer and overall pleasant to work with.

I’m honestly kicking myself for not just coming to Ashley’s sooner. I’ve been struggling to find a couch for over a month now, and no one’s been able to find anything available. Jeff Beach was absolutely incredible and found something in stock that fit what I was looking for, and made the whole process super easy. I was literally only in the store for 20 minutes and he made it super easy, and even helped make sure I got a Memorial Day discount. I’ve been super frustrated with so many other companies recently so I was super relieved with how quick and easy it was here and the fact that I can get my couch in just a few days.

I found a recliner for my living room, but not at of selection., not delivered yet

Beautiful furniture.

If they had a zero star I'd give them one. They were two months beyond the promised delivery date. That I can understand. When it did arrive , the sofa was dirty and missing legs. The bedroom suite was nicked, damaged and missing the hardware kit and they just walked out and left it strewn all over the floor. They will NOT return a phone call and it's been a week. Horrible experience.

This is the worst service I had buying furniture. Over a year and still haven't received all the pieces. First delivery driver dropped off a bedroom nightstand that was damaged, when I pointed out the damage he said he had to talk to the other delivery person, They jumped in the truck and bolted away. Ashley would take pieces of my order that had came in and give to other people. Went in for a full refund and now have to wait until tomorrow to talk to the GM. DO NOT BUY FROM HERE. save your money and buy somewhere else. Not worth the headache. Never Again

We ordered a couch and was told we would have it delivered on a specific day. They called us two days before the delivery date to confirm. We took that day off work for the delivery and by late afternoon we were getting concerned when we had heard nothing. We called the store and they said they had to move the delivery to another day. Also, our sales rep stopped communicating with us after we asked what had a happened. We did eventually get the couch days later. The communication was horrible and we wasted a day off work for nothing.

Placed an order like 2 months ago Online assistant says they canty help me find out info on my order, ive tried calling 4 times and hung up after a 20 min hold each time. There is no way to get through to the actual store either. If I ever get my $1600 furniture I ordered I will never ever do business with them again because the customer service is insane!

No sales person approached me at all. While i hate to be harrassed by a commissioned sales person, i also dont want to be ignored.

WARNING ⛔️ this has been the worst experience with a company I have ever experienced. I ordered furniture nearly a year ago and still have NOTHING. They give you the run around and do NOT pick up the phone. Customer services is nearly nonexistent. I would NOT recommend them to anyone. Fair warning you will not get your Furniture in a timely manner and they will continue to lie about when it will arrive. No furniture for 7 months and when it finally arrived guess what it was broken and when I went personally to let them know he told me it’s nothing he can do but he can waive the restocking fee for furniture that never made it inside of my house. HIGHLY upset DISAPPOINTED and FRUSTRATED at this point.

Huge variety, friendly and helpful people that weren't pushy, and a good value.

Couch came damaged. Was offered to keep it as is and get discount, order new one but if anything happens to currently damaged one while waiting for new one we’d have to keep damaged one, or have it repaired as is. It’s been 3 weeks since we were told we’d have it repaired. Nope. Will never buy Ashley Furniture ever again.

Ashley furniture is very nice overall. It's expensive though. They have good services to go with their products and nice show rooms. They good products and have respectful staff. Not my go to but not a bad furniture and Matress store if you can afford it.

Great deals !

I Love how they have all the Styles are separated. If you want Modern Farmhouse, it's all in one section. If you want Chic it's in another section. It makes it so easy to find your own style.

Lots of variety

The customer service I received at Ashley Home Store was astonishing. The staff was amazing and helped me from the time I entered the store to when I left. I will not go to another furniture store.

Worst company to do business with. DO NOT SHOP HERE-EVER I purchased a couch and a protection plan the motor in the couch went out before a year and I called Ashley to have the couch fixed in July 2021 got the run around until August. They had someone come out to look at the couch in August the guy said he would be back in a few days to fix it and haven’t heard from him since. I’ve called a Ashley furniture customer service MULTIPLE times until I went to the store and said either you give me a new couch or I’m standing outside with a sign saying don’t shop here. I was told by Megan Turner the Senior Regional GM that this would be handled and it still hasn’t been handled. We are now in March 2022. Please do not shop here they will not honor their own warranty or policies

We had an enjoyable buying experience. However, when we went to pick up the furniture and once they had already gotten paid the customer service wasn't as top notch. They seemed to be bothered by having to get us our furniture loaded and tied down now that they got our sale.

Lots of variety.

I have had a horrible experience with this store. I purchased 2 bedroom furniture sets in June. I keep getting the run around about when it will be in. I keep getting email updates on the status, and it has shown up as "on order" for the last 9 months. Now one of the chest of drawers that I ordered (and paid for) is not even on the list. Two of my calls to customer service took 2+hours on hold each! I have called the store, left messages and I am not getting any response. I truly never complain, but this is getting out of hand.

Extremely disappointed with the service!!! I ordered a bed in November and was told that it will be delivered till mid January, then I received an email saying that “Due to covid” we have shortage of workers please keep checking your order online. I called customer care they were not sure of anything and store people told me that its expected late in april!! I don’t know what to do now I suggest everyone not to choose ashley homestore if you really want furniture in your home, because they will only send you scheduled mails not the actual stuff! Also please stop blaming covid for everything that goes wrong and try not to take orders if you can’t deliver them on time!

Bearcat is awesome

I ordered a sofa from the store in September 2021, paid upfront. I was told at the time of purchase, that the expected date the sofa would be available was October/November 2021. After October came and went, I called the store - which is next to impossible to actually get in touch with an actual person (I had to call about 20 times). After getting a hold of someone, they told me my order had been delayed until December timeframe. In mid-December I called again for an update, because they never have proactively contacted me and updated me on the situation - and they told me that the sofa is now expected in January 2022 and that there was no one else ahead of me for the sofa (implying I was next in line to get the next available sofa). As of today, still no sofa - I received an update, again after calling numerous times and waiting on hold - that the sofa is not expected until March/April timeframe and that I was now third in line. What an incredibly frustrating and pathetic way to handle your customers. They were certainly fine taking my money upfront for the sofa. I am positive that had I not called on all of these occasions, that I would have received ZERO update from them. What a TERRIBLE experience and terrible company to purchase from.

Store had no customer service, actively ignores the phone in order to make cancelling an order nearly impossible. Highly recommend going with other reputable retailers with an interest in serving the customer. Was hoping to cancel and order something else from them, but instead canceled and order from a better company.

We have purchased many items from Morris/Ashley Furniture. We have always had great luck and all of the pieces we’ve purchased have been of high quality and have held up very well! We wouldn’t hesitate to buy from them every time!!

Horrible customer service from Kevin Holthaus, my salesman. I ordered a set of sofa, loves seat, coffee table, and an end table on July 9th, 2021. The loveseat comes with a manufacturer defect, which is a very sharp nail sticking out from the back of the loveseat. Ashley sent out a repairman, who could not repair it. Although the repairman suggests a replacement, Ashley declined the replacement request and send us a kit to repair with a promise to call back to schedule an appointment. I have tried to contact Kevin and Ashley HomeStore since December 9th and left multiple voicemails but I have not heard anything from either Kevin or the store. The nail is a disaster waiting to happen and it could cause serious injury to children or adults who might get caught in it. In fact, I got scratched from the nail the other day and the cut is deep enough that could require stitching. I wish I could give a 0 star due to the lack of customer support after the sale and I do NOT recommend shopping from Ashley HomeStore in Springdale OH.

We purchased a bed in July, which was supposed to arrive in November. I inquired in November and was told January. I inquired yesterday and was told April… All I received was a “thanks for your patience”. My patience is wearing thin. April will be 9 months, going on 1 year. Prior to me inquiring about the order I received no correspondence from Ashley about the approximate date being pushed back, which is disappointing. What is Ashley doing to accommodate and maintain a positive relationship with customers? I understand Covid is being blamed for the delay in production; however, that is no excuse for the lack of communication and empathy by Ashley towards their customers for this extreme inconvenience. At this point an apology is appreciated but not sufficient.

Very friendly atmosphere. Nice place to go for some good furniture

Ashley Home Store/ Morris Furniture company is a HORRIBLE company to get furniture from and the staff are completely UNPROFESSIONAL. We ordered in store a new mattress and king size bed. However, a few days later I looked online at our order and someone decided to replace the headboard we had chosen with a different headboard. I had only received 2 calls and 1 voicemail from the store saying to call them back IF we wanted the different headboard. After receiving these calls I had called the store trying to talk to someone. I was told at first that no headboard had been switched but when they looked further it showed it had been replaced. I wanted to cancel my order if the headboard I had chosen was not available. I was told a manager would be the one to cancel it and I would receive a call that day or the following day to confirm cancellation. I never received a call so I tried calling the store multiple times over 5 days. After being on hold for OVER 45 MINUTES without talking to a human being I finally was able to be transferred to a manager. The keyholder/ manager tried to ask if I wanted to keep my order and after repeating myself multiple times that I wanted to CANCEL MY ORDER and I was tired of dealing with this, he put me on hold and transferred me to the store salesman that had sold me the furniture, Frank. Frank tried to say I was hard to get a hold of and he had tried to call me 5 or 6 times. When I said he only called me twice he got argumentative with me ( I have the phone records so you cannot lie about how many times you called!) I kept repeating myself I wanted a manager back on the phone to cancel my order. He finally said "if you want to cancel it then we will just cancel it then" and hung up on me. I have NOT received ANY TYPE of confirmation that my order was cancelled. I will never go back to this company for furniture again. I advise anyone to save yourself the headache and go to a different store. If I could give negative stars I would.

I have been trying to call regarding the furniture I have ordered and no one picks up the call and also the online chat services say they cannot help with my furniture order. This is really unsatisfactory experience.

Jeff from the Springdale OH store was simply fantastic. I will go back for more furniture when I need it to work with Jeff.

Great shopping experience and wonderful, patient staff. Not pressured while shopping at all

What we found & liked was sold

Stay away! absolutely terrible customer service, messed our order up 3 times, on average 20 calls just to speak with someone, lack of owning up to commitments but hey they offered me a $200 in store credit. Will never shop here again and will warn every one to avoid them as well, terrible from the sales rep all the way up to the regional sales manager.

We went desk shopping back in the spring. We found a nice desk that was part of a sale they were having. We ordered the desk and were told two things: 1. It would be 6-8 weeks because of supply chain shortages 2. Ordering from the store would be faster than online because they were two different companies - and the store was faster. Neither of these were true. We never got the desk. We never were told the desk was not coming until January (about eight months from our initial order date). We were never told anything by anyone. No offer to refund the purchase or to pick something else out. Nothing.

Ishmael was very helpful

Stay away. Ordered in July, was told first week of August on the bedroom set. Told first week in September for the dining set. Called in August and then told end of September for everything. Called in Septmeber then told November. Now being told January. No emails or calls from them I've had to call or go into the store for details. I get back orders but enough is enough. Was today told that I could pick out an instock table and chairs ( not what we wanted. but it's something ) Only to be told that I'll have to pay $200.00 more. I spent 1800 bucks as it is and don't feel I need to pay more when I've been given the runaround. Was told if I spent 10K then they wouldn't have me pay any more. Save yourself the time and energy and go elsewhere. I'm canceling altogether.. Screw this place.

I can't recommend shopping here. Ordered a $3,000 couch in June and still have not received half of it. Now, that's almost understandable given logistics problems worldwide. However, as I was told by my salesman my order was given to someone who ordered the same couch after me in August. So, now I've just been waiting months with half a couch. In addition to this I paid for shipping and assembly (called "white glove service") and the gentlemen who dropped it off simply tore the plastic off it and left it all (trash included) lying in my living room. They didn't even put the feet on the couch because they said they didn't have the tool and I'd have to call back to reschedule someone to come do that. Just be aware you will be promised a lot and almost none of that will be delivered on.

From Cincinnati Ohio Young Prettyboy40 Hello everyone First Time experience at this location Great staff and co worker's Very clean place Great location. I really enjoyed the set up of the furniture. Great Deals on beds and dresser. Appliances and accessories discount variety nice furniture to buy I will definitely be back again soon I recommend you should visit Be safe everyone 9_10_21

Avoid this store at all costs. We are in the stages of filing a lawsuit against this location for how they handled things for our client. Our client purchased an entire king bedroom set from Ashley and got rid of their year old queen mattress and set for this new furniture. The furniture was quoted in July then pushed to August, then pushed until November. The client had to call them, corporate, and their own corporate office since this location is a franchise with no corporate accountability. This Ashley store made multiple delivery reservations with our client that were missed and re-scheduled, they showed up without hardware to assemble pieces, things never arrived, and to top it all off their delivery team caused over $1,000 in damages to our clients home. Ashley takes no responsibility for their actions because they have a third party delivery service and they both just point fingers at one another. Thankfully Ohio law allows our client to go after the local Ashley for damages since the delivery fees were paid directly to them for services. Their GM is responsive but promises calls to our client from a mysterious regional manager who never reaches out. This location is a terrible franchise that places blame with everyone except themselves. Our customer canceled the furniture order because of all these complications and was stuck paying for a bed that they wouldn't have bought without the set that was promised by select dates and missed delivery time windows. News flash to Ashley these appointments are legally bound guarantees from your company and you'll be billed for each issue in court and be paying for the entire bill of the bed for our client. See you in court Ashley Furniture in Springdale Ohio! -The Legal Team representing your customer

Nice place

My experience was not good...but every time I go there the people are rude and nasty I won't be going back there anymore.

Excellent variety of product, and the prices are supper. Glad I went.

I went there and the sales person said we would get our furniture by the end of Aug. We went at the end of July. We have now found out that we wont get our living room furniture until Nov. 2nd. I am livid. He down right lied to us. We went to Overstock warehouse and they told us it would be 12-16 weeks before we would get it, but its Ashley so they may be able to get it sooner. So now we paid more and have to wait just as long.

We purchased a sofa and chair on 8/8. We had a simple/easy purchasing experience. We explained to our sales man, Jeffrey Beach, we just had an awful experice purchasing somewhere else where we had waited 7 months for furniture that was eventually just cancelled. So we were looking for something we could get quickly. We were told MULTUPLE TIMES, we would "for sure have it by the end of the month." He even set a delivery date for the 18th... I questioned that when we were there and he said that starts the process. Well, of course as expected that delivery date was cancelled and nothing else was said. It's almost the end of the month, so, I call customer service and our furniture set is on back order until NOVEMBER. I understand Covid and back orders. But this is ridiculous and unacceptable. I hate that you cannot trust anyone anymore and truly are just trying to get a sale by being LIARS.

Nice Helpful staff

Ty was great. He assisted me and answered all my questions. I'll be back to seal the deal with him. Great customer service.

Thank you Ashley Furniture! It’s not usual that a furniture company can make the difference in a cancer patients life. But they have provided an avenue for greater healing as a result of their well made furniture at such an extraordinarily affordable price point. Barakat thank you sir. And everyone don’t forget about the outlet part of the store. I came in for a friend in need. A severe case of need. Ashley Furniture gave us this amazing double wide luxury leather recliner at the most amazing price. Thank you for giving back to the community. I’m pretty sure they made next to nothing in profit on this piece. All for the sake of helping out a man in need. Thank you Ashely Funtiture

I purchased furniture in Feb. 2021. The chest is falling apart and the dresser is missing a handle. Can't get results on phone, Email, or virtual assistant with the pictures I have sent and posted. RIDICULOUS

Absolute worst store to buy furniture from. My dining table set was originally supposed to be in in the beginning of June and it wasn’t and I had to call them and ask where it was and every time it has been pushed back. I have called 6 times now to ask about my furniture because it is never here on the date they tell me. They have not called me once to let me know my furniture date is pushed back. The girl claimed they emailed me and I said I have not received one email from them and she read me my email and I confirmed it was correct. They don’t call you or answer half the time when you call to ask about your furniture. It’s the worst customer service I have experienced I will never buy from the again. I tried calling this time to see where my furniture is and they didn’t answer, but whenever I can speak to them I will be canceling my order.

James was amazing! So knowledgeable about Ashley’s furnishings. We ended up furnishing more than just our living room! Customer service makes such a difference.

Very positive experience - Cincinnati Tri-County store superior to an Ashley store elsewhere we’d been to … and competitors. Great selection of dining room/kitchen tables. Found quality product at a comparable price.

I want to give a great big huge Thank you to Mr. Frank for being a blessing to me and my mother. When my mother and I walked into the store, not one associate greeted us, nor asked if we needed help with anything. We walked into the Morris side and two associates greeted us, very pleasant and nice. As we were walking around, Frank came all the way from the back of the store and greeted us with such a great smile and attitude. We were treated with respect and kindness. Frank really helped us out. If it wasn't for Frank, we were on our way out of the store to never come back again because of poor customer service from the associates on the Ashley furniture side. Frank blessed my mother with great furniture and great service.

Customer Service with Ashley is a nightmare! If you want to speak to a rep plan on waiting 45 mins to get an "I don't know" answer. They delivered a swivel chair damaged with a broken swivel and black oil stains. I had to call and wait on hold for an hour to get a rep who said a tech would call me in a week to schedule someone to look at the chair to decide if they will replace it. Two weeks later they are scheduled to come. The couch is back-ordered until November and they initially told me September. I was told a bed and mattress were in stock and would be delivered in 2/3 weeks, waiting for customer service on hold for 40 mins I was told November. This place needs better management, organization and customer service!!! Do not order from here!!

They promised a 2 month delivery date, a week before delivery we get an automated message that the main furniture pieces won’t be delivered and not in stock without a new delivery window scheduled.

Terrible service, we were promised our delivery within 5 days, after 3 weeks canceled and bought something else .. I bought furniture because I needed furniture not because I wanted to give away my money and get the run around for weeks. I understand pandemic, short supply, etc - but don’t tell people 5 days when you mean months ..

Salesman’s was very helpful prices were amazing I most certainly recommend this store, it was nice and neat and the workers are kind and polite. I will do a lot more business here.

The salesman was great. Not pushy

Price is alittle high

The customer service is so horrible. Won’t pick up the phone and said that our bed was lost and it has been a month. Have been placed on hold for at least 15 minutes. I would give it zero stars if I could.

Absolute worst. I bought an paid for a chair at the beginning of April an still cannot recieve it. They are trying to blame covid but it was a problem q year before covid too when first moved to this area qn spent almost 10 grand. Then another chair before this one that was a 1000 dollars broke after 3 months an they said it was covered by warranty. Also customer service is a complete joke. Ive called multiple times an the never answer. The one time they did answer they were absolutely rude and told me they wasn't nothing they could do an rushed me off the phone.

Worst experience ever today was delivery day between 130 to 530 called was told 730 and 930pm still nothing and no calls .. they can keep my entire order and will never return . Lost a day of work to sit and wait and nothing .. talk to the store at 755 pm no help sad sad .. my business will be elsewhere in the morning. The delivery people never called either . Got rid of my bed bc of new one coming and now nothing way to go ashley furniture.

We ordered our furniture back in April and it didn’t take long for all our items to be in stock and ready to be delivered. When it was time for delivery and assembly, they delivered our dining room chairs without our table, our bed was suppose to be assembled but the delivery guys said they know nothing about it and left. It’ll take another month for our table to be back in stock. We had to call and set up another date for assembly to come and put our bed together. Well after waiting all day, they never showed up. I’ve been on hold with customer service for 20 mins now... I’m usually a little more patient, but we are expecting a baby any day now. This shouldn’t be this complicated.

My sells representative Ty was very pleasant. He worked with me to pick out the furniture items I purchased. I did not feel pressured.

Nice store

Very nicely laid out store, clean and good options. It’s attached to a Morris Home store, so you have a lot of options to choose from. The prices are good, though some of the accent pieces (vases, baskets, etc.) may be available elsewhere for less. Glad that there is a physical store to still shop in. I wish they would have more locations. Furniture takes a long time to get in due to supply chain issues everywhere you shop, it’s clearly not the store’s fault.

I like that the sales men are not as aggressive pushing like vultures on their prey like at other stores. They offer help without being so pushy. I also like the variety of good quality products. Finally, I like the offers the store had and how the sales person that worked with us tried to save us money in different ways, like letting us know we could make two purchases and pay only one shipping fee.

Liked alot of items. DIDNT like I had to ask someone to help me when there was staff everywhere.

Don’t shop/ buy here!! They are worse than an used car dealership. Got a 2 mattress from them, they both should have been delivered on the same day. First problem was they lost the full size mattress and we can’t get any answers to where it may be at. Customer service called me the day of delivery to tell me they had no idea what happen to our full size mattress in “the system it says we have it but we can’t find it”. I asked them why they waited so long to call me to tell me this, I told them my delivery window was between 11-3 and it’s 11 o’clock. Unprofessional now I have to rearrange my schedule for when the other mattress comes in. Problem 2 the king size mattress I order wasn’t the same mattress I thought I was buying in the store the one I got delivered was hard uncomfortable I tried to talk to the sales manager and got no where. I haven’t called customer service and just been on hold for over 20 minutes. Fun fact I’m on hold with them right now and it’s been over 35 minutes. Please save yourself the headache and go somewhere else.