Ashley Springdale, OH 45246

Won't go back

In August of 2021 I order $3700 worth of bedroom furniture from Ashley Home Store and was comped white glove service valued at $199 to get me to purchase from them and not the store across the street. My furniture after being reallocate several times to other customers finally got delivered on May 13, 2022. When they delivered my furniture they dumped it in my livingroom and told me I didn't have white glove service. I got to spend 5 hours on a Friday night putting furniture together only to discover the bed had been previously put together and returned (the return receipt was in the box). The drawers to the footboard were damaged, the underside of the footboard was damaged and one of the nightstands had a cracked frame. The footboard was also missing all the screws to assemble so I had to run to Home Depot at 9 pm and spend an additional $21.00 on screws and bolts. When I called Ashley on May 16th to discuss my problems with the delivery and damaged items I was asked to submit photos of the damage. I submitted the photos that day and did not hear from them. I called them again on May 23rd and was told they would credit me $102.00 and order a new footboard and nightstand. They are scheduled to arrive the end of June and end of July respectively. After complaining more they raised they credit to $128.00 and told if they credited me any more money it would void my warranty on the furniture, so in the end I took the $128 credit. All i can say is if you are considering buying from Ashley/Morris I suggest you think twice! Awful experience and awful customer service!

Roy and Leslie were exceptionally professional and knowledgeable. They were able to meet my needs as a customer and overall pleasant to work with.

I’m honestly kicking myself for not just coming to Ashley’s sooner. I’ve been struggling to find a couch for over a month now, and no one’s been able to find anything available. Jeff Beach was absolutely incredible and found something in stock that fit what I was looking for, and made the whole process super easy. I was literally only in the store for 20 minutes and he made it super easy, and even helped make sure I got a Memorial Day discount. I’ve been super frustrated with so many other companies recently so I was super relieved with how quick and easy it was here and the fact that I can get my couch in just a few days.

I found a recliner for my living room, but not at of selection., not delivered yet

Do not buy from here. Delivery guys dropped my furniture multiples times outside and inside the house, damaged my wall and railing, did not set up correctly even though I paid $200 for “white glove delivery”, brought the wrong piece so I have a useless sectional, and cherry on top? One of the guys tried to steal from my house, and I had to call the police. Trying to reach someone at the store to get the correct piece delivered, and a refund on my delivery charges, but cannot get a hold of anyone.

Beautiful furniture.

If they had a zero star I'd give them one. They were two months beyond the promised delivery date. That I can understand. When it did arrive , the sofa was dirty and missing legs. The bedroom suite was nicked, damaged and missing the hardware kit and they just walked out and left it strewn all over the floor. They will NOT return a phone call and it's been a week. Horrible experience.