Ashley Store | Springdale, OH 45246

Very friendly let me shop in peace answered all questions I did make a purchase

Worst experience I’ve ever had at furniture store. We were looking for a sectional and a bedroom set. Spent almost an entire day in the store searching. Once we found the bed set and couch we liked, we were given a price and receipt with our financing terms (36 months same as cash). The salesman said that our couch would get to us in a couple weeks (April 8th arrival) and the bed set would be there a couple weeks after. He stated he would call us before it gets to us. He never called so I took it upon myself to call the store. when he answered he said “I knew I’d receive a call from you two…” (?). Then stated how he did not know when the couch would be shipped but, good news, the bed will be shipped at the end of May! (We ordered it in March). He then said Oh yeah, I gave you the wrong price on the couch as well. It’s actually $1,000 more than what i placed the order for so we need to adjust that. Not to mention we have receipts with the initial price he gave us. After some back and worth we told him to cancel our order and he said he would cancel it the next day. One week later we receive a call which said our couch would be delivered in 2 weeks! He didn’t even cancel our order like we talked about. Horrible horrible service which is very disappointing because we figured we could depend on Ashley Furniture due to the name. Will never go back.

They did a great job the second go round. I love my bedroom set. Now I’m jus waiting on my dining table & chairs to be delivered to me

If I could give negative stars I would....this has been horrible from beginning of my experience to the end (which technically has not occurred as I still have pieces of furniture sitting in the middle of my bedroom floor). I purchased a bedroom set at the beginning of February. My salesman (Dean) did have trouble entering the order into the computer (should have been the first red flag). I was told the furniture would be ready @ 02/23 which was great because this was the time I would be moving. The order was delivered on 02/26, when the delivery team was putting the bed together we noticed the headboard was not the correct size (should have been for a queen, it was for a full size bed). Delivery team takes the headboard (leaves the other 3 pieces of the bed and hard ware just laying in the middle of the bedroom floor) and says customer service will be calling you. Never received a call but the next day receive an email stating delivery is scheduled for 03/02. On 03/01 I receive a call from the salesman Dean, and he wants to almost argue with me that the headboard was the correct size. I explained to him not only did it visually not look to be the correct size but if you looked at the order every other piece ordered was King/Queen EXCEPT the headboard. He says let me call you back. (This is the only phone contact I have had with the salesman in almost 2 months). An hour later I get a phone call from Customer Service asking me if I had spoke to my salesman. The headboard I needed was not in stock and would not be in the warehouse for 2 weeks (03/15). Since I did not have a bed and was sleeping on a couch I had no real other choice (and I really wanted this bed set)and said ok. Two weeks come and go, no contact from anyone at Ashley furniture. On 03/18 I attempt to reach the salesman, his supervisor or ANYONE at Ashley furniture by phone. Salesman and his supervisor never answer the phone or return messages. Every other number for Ashley furniture gives a pre-recorded message that you have to chat with someone online and you will need a order number. When you go online they ask for the delivery zip code not the order number. Every time I entered the zip code they tell me there is no record and end the chat. I finally reach a person by phone, who tells me to call customer service. When I explain I have and there is no option to speak to a person he says press 9 (this is not mentioned in the pre-recorded message). I call customer service, press 9 and are told that's an invalid key. My only option is to go into the store. At the store I am told the order will be in 03/22 (a week after I was originally told). Ok so delivery is then scheduled for 03/28 (because that was as soon as delivery could occur because at no point does anyone seem concerned that the customer is upset or that at this point I have slept on my couch for over a month). Different delivery team arrives yesterday and ask about my box springs or slats for the bed. I explain I was told I didn't need box springs (I specifically ask when purchasing because I had box springs but end up giving them away because I was told I would not need it). I state I will figure it out please just put the bed together. Well they can't because they necessary hardware was not there and there were 3 additional pieces of the bed the salesman had not ordered needed. At no point did anyone check the order before delivering to ensure everything was with the order. At this point I state to take the whole bed, I don't want the order. Delivery team has customer service on the phone who is asking me questions about how the bed should be assembled and become upset when I pointed out it is not my responsibility to know how to put their merchandise together. Delivery team tells me they can only take the piece they brought and I have to schedule another delivery team to take the remaining pieces (that is a week out because that's what works for the delivery process, ag

While in the showroom, the two young men we dealt with were polite, kind, not pushy and very considerate of my handicapped mother and her needs. When she received the delivery, my mother informed me that the two gentleman were very efficient and kind also. We will definitely be a return customer.

Wonderful and professional experience

They have an incredible selection and the sales people show you where the things are and leave you to look around on your own. It was a great experience. So that's where I bought my new sofa.

Kudos to the entire team at Ashley Furniture - from my stellar sales rep Justin to his colleague Logan to the support staff to the delivery drivers - for providing me w/a rewarding experience! I'm very pleased w/my purchase and highly recommend The Morris Group for the great value, service and customer-centric approach they provide. [A special shout out to Justin, who's communication and proactive style guaranteed a seamless experience.] Cheers!

Workers were polite, quick, and clean. Did a great job!

I spent more than 10k on new furnitures and they lied to me about the ETA. They told me it would take few weeks but i had to wait more than two months. Also, their delivery team damaged my brand new house and still hasn't compensated me. I am not even sure if they will. I would never shop from here again. I regret shopping from here.