Ashley Springdale, OH
Ashley at Tri-County is proud to have served the greater Cincinnati area for over 10 years. Dedicated to helping you create the home of your dreams, Ashley offers stylish home furnishings from the No. 1 selling furniture brand worldwide with the quality service you can expect from a locally owned and operated store. We look forward to sharing our passion for furniture, mattresses and accessories with you. We are conveniently located just west of the Tri-County Mall near the intersection of I-75 and I-275, next to Dave & Busters.
We ordered furniture weeks ago, still don’t have it despite several promises. There is no way to contact anyone here, they do not have customer service.I will never do business with this company again as it has been the worst experience I have ever had. This company has been dishonest, rude and totally unconcerned about my purchase getting to me and the only answer I can get is that there is no answer because they are all different departments and they don’t have the ability to communicate. So I have no idea what is going on with my order, the store refuses to help or answer the phone so currently there is no way to actually get my furniture. Buyer beware, this is not where you go if you actually want furniture all you will accomplish is giving them money
Ishmael was great at helping us find our new bedroom set. He greeted us when we came into the store and we told him we're just looking around we will find you if we have any questions. We found a bedroom set and he answered all of our questions and we purchased it!
Ordered furniture and paid extra for the white glove delivery. The delivery driver said that the order did not show white glove delivery. We told them we wanted them to take the items back until they could come back and do what was paid for. The delivery driver was trying to get free lunch or money in order to set up the furniture (completely unacceptable) Instead they talked my wife into accepting the order with the promise someone would be back the same day to move it. Needless to say they now are not answering or returning my calls and did not show up that day. My white glove delivery looks more like a trash can in my home than the furniture I paid to have set up.
I worked with Ishmael Dah a nice sales person very pleased with my merchandise. I would recommend working with him. Although everyone there were very pleasant. Nice atmosphere overall.
This is the worst place to purchase anything from. I purchased a bedroom set and a living room suite. The living room suite is fantastic I assembled it myself which was pretty easy. The bedroom suite is missing the bed slats needed to hold the box spring and mattress up. I ordered the bed on April 16, 2022 for delivery on April 21, 2022, however I did not put the bed together until April 27, 2022. I reached out to my sales person Kevin via text and he asked for a few things to get the slats to me and instead of sending me the slats I received another rail that was not needed on June 16, 2022, I immediately contacted Kevin again with a promise that he would figure out a solution to my problem. Here is it August 6, 2022 and still no bed slats for my bed set. This place is a joke!!!!