Ashley Store Troy, OH

Was great Experience all around. Great prices great quality. My 1st time shopping at Ashley an I'm planing to buy more.

Friendly knowledgeable sales people. Wide variety of furniture.

Was great

So enjoyed talk with Hugh. He was very knowledgeable about the mattresses. Didn’t pressure us on picking one.

Good selection of mattresses to choose from , very knowledgeable and pleasant salesperson. Would shop there again .

Hugh was an amazing sales associate. He was very friendly and helpful. The Carters are glad that we chose Ashley.

I recently wrote a review an wasn't happy with them but it's my fault I didn't read the paper work right, I was confused on it all! So I would like to Apologize to Ashley Furniture Store for my review a week ago. Thanks again for helping me pick a bed out and definitely will be back to look for a couple more items I'm in need of.

I recommend this store if you need furniture. We ordered a TV stand from them and after they delivered it it was Grey and in the catalogue it look brown. Contacted them and told them that we wanted brown and they said they would take it back and they looked and found a brown one for the same price. They will work with you if you're not satisfied. They were very helpful.

Bill was very pleasant, and awesome with sharing all the information about my mattresses and recliner. I got a great price on both of them. He was very professional 👏 🤣 👌 Highly recommend Ashley Furniture in Troy.

Great experience visiting the store , all of the sales people were very professional !:)

Catherine was very nice and very

No pressure sales. Very knowledgeable associate (Bill). Would recommend

Jonathan was great to work with. Professional and knowledgeable, he helped us find the right furniture to fit our needs.

Bill our salesman was great!!! Super kind and patient while we tried out mattresses..

Catherine at Ashley Furniture made it very easy to purchase mattress and bed. She was very knowledgeable and extremely helpful.

Staff is friendly and very accommodating for all needs! Store is spacious and presents well!

Great custmer servive. Easy to understand. Very patient. Great experience.

I came to the store to find an exact replacement of a side table I purchase 3 years ago. I was greeted as I walked in the store. The sales associate found the item online. I ordered it right away. The associate also is going to call me when mattresses go on sale in May. This transaction took less than a half hour.

They were very helpful and very respectful in helping us pick out what we needed I would recommend this place to get furniture.

Hugh did a great job of making the experience stress free. He educated us on all the reclining chair offerings and available colors. He also educated us on their sale, delivery policy, and insurance policy. We never felt rushed or pressured. We are happy with our purchase.

Our experience with Bill Mumford a sales associate was excellent. We made a purchase today and made the choice to return mid week for a considerably larger purchase. In an exchange with a person I will assume is an owner or Sales manager, we changed our mind. At the end of our exchange, I told that person "you just made a mistake ". He disagreed...I'm sure the retailer that is providing us with the furniture thanks you. I'm just sorry for Bill. He did an awesome job.

Caroline was a real person made us comfortable. She is an excellent representation of what should be the best virtues fir all. Highly recommend her and your store to all.

Excellent sales team and service. This along with. Great selection of quality furniture is what we really appreciate. Great sales experience and we love the new furniture.

Right from the start we were greeted . With a big smile . Makes a great experience . Very helpful in finding what we needed . Thank you Candy and Scott Eidemiller

Went in to buy a loveseat, found the material and color I need on a clearance model, price was so good I purchased a couch set for a gift. Salesman very helpful and give us time to look on our own

Wonderful experience with staff. Very helpful with delivery, ordering, and pricing!

Purchased a table and chairs from the Troy Ohio Ashley Store. Salesmen was great and answered all of our questions. We received the delivery of the table and noticed damage to the table and contacted our salesmen and he referred us to Eric who handles warranty issues. I sent email with pictures of the table and Eric sends message that they were ordering a touch-up kit to make a repair. I informed him that a touch up kit won't fix the issue. 3 weeks later I send another email to Eric to see if they had a resolution for the issue and crickets.(Eric is obviously super busy or terrible at responding to Emails) So another 2 weeks go by and I send another email expressing my frustration and then I get a response that the table will be replaced and they can delivery that Friday. I couldn't except that date due to work and they rescheduled for a Saturday. I received the delivery on Saturday and they delivered the showroom display that had more damage then the table I had already received.(They tried to pull a fast one by delivering a used display table to me and never communicated that they were bringing the floor model) I called in and talked with the manager Evan (who acted like he didn't know they brought out the display model) and he had the delivery driver bring the old table back to my house. Evan said they would make it right and get a new table to replace the damaged one. Its been 3 weeks since the conversation with Evan and still haven't heard from anyone. Seems to be how they do business, happy to get the sale and then good luck getting an undamaged product. So to say the least I purchased a damaged table in November 2024 and now its March 2025 and still have the same damaged table.

I had a wonderful experience the staff was very helpful

Love the couch! Hope it blends in with the rest of my furniture. The stores accessory items are to die for. Whoever chooses all of them know what the pubic likes.

Nice choices, young man very friendly, knowledgeable and not pushy.

Fantastic!

Hugh was very friendly, professional and informative of the products. Had a fantastic experience

Hugh did an amazing job at helping me with the pricing and delivery of my order! Cannot wait to recieve my items!

We work with Hugh here! He was amazing. Rey informative without being pushy Thanks Ashley Furnature and especially Hugh

Hugh helped us with our sectional purchase, super good guy and good service!

Our sales guy was awesome and very helpful

Very beautiful store, kind salesmen.

Excellent service

Clean well lit store. Staff was always professional and polite. Everything was explained to us through the purchasing process and what to expect regarding delivery.

Jonathon was very helpful. Got a good deal.

Kelly did a wonderful job in making the entire experience enjoyable! The entire Ashley team was very pleasant and easy to work with.

I am satisfied with their selection. They had exactly what I wanted, in a recliner. Their delivery team was in and out of our house, in short order. The men that delivered the chair were polite and informative. I would certainly shop there again.

Rob made the Ashley shopping experience fantastic from beginning to end great experience Thank you rob !

Good people to deal with.

Bill was very helpful.

Jonathan was very knowledgeable and friendly. The Whole crew was very nice.

Fantastic delivery service!!!!

Very nice store. Big selection. Very nice a d helpful staff.

HUGH MADE IT HAPPEN THE SAME DAY. I NEEDED A LIFT CHAIR AFTER SURGERY BC I WAS HAVING DIFFICULTY. CALLED, PICKED OUT ONE AND IT WAS DELIVERED.

Great customer service. Beautiful furniture!

The Troy store was very nice!

Bill is an exceptional sales rep for Ashley and Kelly is equally helpful. Our couch is scheduled to be delivered on Friday.

5 stars doesn’t do justice to this store and ownership group. From beginning to end, they did a phenomenal job. The delivery men cared as much as the owner(s). It’s a great family business that should be supported because they do the right thing and take care of their customer. This specific Ashley Furniture store should be put above the rest.

Very nice sales lady and helped us well, very happy

We received prompt and effective service on a small repair issue with our dining room table

WE WERE ASK WHAT WE WERE INTERESTED IN AND WERE SHOWN EVERYTHING THAT WE TOLD THE LADY , SHE NEW ALL ABOUT THE DIFFERENT PIECES WE LOOKED AT, SHE WAS VERY HELPFUL AND DID HER JOB VERY WELL. MR . MRS. GREEN

Excellent service. Very willing to help without being pushy. Pleasant place to do business while also having great furniture!

Bill Mumford was very helpful. Answered my questions and was very informative.

Johnathan has been our sales representative from the beginning! He is very kind, knows his product well, and will go above and beyond to help you! Kelly also has been a great individual to work with. She has had many conversations with me with all the many concerns or questions I have had. She follows theough with an answer or solution to help me and my family. They give accurate information and they will dig deep into any questions or issues that you may have. Rob the manager is also all of what I have stated above. Everyone in there has always greeted me with a smile and has been warm and inviting. We will be returning customers here at Ashley!

Catherine is always very helpful and always very kind.

Ashley Troy store beautiful Showroom and large inventory throughout showroom floor space. Sales reps affable and helpful.

Very friendly staff, great products to choose from and not pushy.

Wonderful selection and service! Would definitely recommend!!

Great employees to work with. Excellent experience.

i’m very happy with the help i received from Bill Mumford…he answered all my questions and was very pleasant to work with.

Very friendly!

Great experience. Received our items today and I was so impressed with the delivery guy's. Hard working, polite and stayed on task to get everything set up and the job completed. Will definitely be doing business with Ashley furniture again.

Great shopping experience. No high pressure. I had a very good salesman named Bill. He is the best !

I had a great shopping experience. They let me browse, found a chair I liked, and made me a great deal on price.

The Ashley store in Troy, OH is a new store that is nicely appointed. We worked with Catherine on a new mattress. She was very knowledge, and a great person to deal with. It was a pleasure doing business at this store.

Had a great experience at Ashley Furniture Troy. The sales associate Bill was a stellar guy, gave me my space and helped out a lot. The owner is a stand up guy! Highly recommend this store!

Our salesman was very knowledgeable, helpful and did not pressure us for a sale or add-on items. He answered all if our questions and provided great guidance with our best interest in mind. Wonderful experience.

The man was rude and talked down to me and my wife like we were stupid then he charged me 100 dollars for delivery and my house is literally a mile away and when I got home and was watching tv watching tv and seen your commercial it says free delivery so no I wasn’t happy

Everything went smoothly, recliner was delivered as scheduled and it’s wonderful! Jonathan was very helpful on our 2 phone calls then again in the store when I came in to purchase the recliner. He even called the day after delivery to make sure everything was ok. Excellent service!

Overall great atmosphere with very genuine employees. In particular Bill and Rob were very helpful during our search for the perfect sectional. Bill walked us through the sectionals and explained the benefits of each one. Rob helped us customize our selected sectional. It was a great experience.

Jonathan was friendly, and helpful. A delightful buying experience.

Between July and November 2024 my wife and I shopped at, and purchased several furniture items from, the Ashley Store in Troy, Ohio. During each visit and transaction, we experienced the utmost in professionalism and helpfulness. Just as significant, we were treated with an uncommon amount of friendliness and courtesy. That level of customer service was reflected by every segment of the Ashley Troy operation, from our sales associate (Catherine); her manager (Rob); and the crew who delivered our furniture (led by Eric). It is not common for an entire operation to render such exceptional, friendly & professional service-there is usually a “weak link” somewhere along the way. Not so with these guys. We’d be remiss if we didn’t thank Catherine specifically. She was the first person we encountered at Ashley in Troy. She certainly set the tone for our entire experience.

Great transaction! Rob is a very helpful and knowledgeable Sales Person! No pressure or gimmicks. New store! A great all around experience! Thank you. We are Excited to receive our new Bed!

Went in just to look and walked out with a purchase. Everyone we talked to were honest and straight forward. All deals were shared with us up front and all requests for more details were thoroughly handled. Great team over there!

We had Catherine as sales person. She was knowledgeable and helpful. Found everything on handheld and gave us dimensions and disc price. Enjoyed our shopping experience

Jonathan and Kelly were outstanding. Very informative and helpful. Beautiful furniture.

My sales rep Katherine did a wonderful job in helping me choose the right mattress and I was made to feel very welcome during my buying experience. Thank you Troy -Ashley . Nice store by the way.🙂

The sales people were very helpful we got a good price and our delivery set up for Friday that's quick.

Very nice place! Big selection! Super friendly staff! Bill, Rob and Drew were a pleasure to work with when purchasing our sectional!!

Ashley Furniture, in Troy, was a very pleasant surprise. First it is a beautiful store. Second the sales team was great as in patient and knowledgeable. I didn’t feel pressured at all. Finally, we got a fair deal on a very nice piece. It wasn’t our intent to buy anything, but we couldn’t pass up the experience or the deal. I recommend you stop in just to take a look

Greatly appreciated Catherine showing us around and being so helpful, patient, and kind as we looked at living room furniture. We ended up selecting a recliner and loveseat. Thanks again!

First time ever visiting an Ashley store and we were very impressed. Bright and clean and not over crowded. You could actually walk around the pieces and sit on them unlike some other locations we had visited. Prices were very reasonable and not high pressure sales people. Will definitely return for future purchases.

It was great really like Jonathan I give him my business to him

Great service!!!! Found what we wanted on line. Allied local to see if they had it in stock. Bill Mumford did a fantastic job answering our questions over the phone . Went in to sit on the loveseat the day after and ordered it in our color of choice. Fast and simple. Definitely satisfied customers.

Very helpful sales person, quality merchandise, no sales pressure

Sales clerk was very friendly and helpful. He took his time showing us several tables that fit the style for which I was looking.

Very nice store. Pleasant staff not overbearing. Lots of options to choose from.

Went into the store to purchase a recliner and loved this recliner I quickly priced checked it and found it about 100 dollars cheaper and found it at the furniture store and try to get them to lower just a little and they wouldn’t so I took my business somewhere else and was much happier

What a beautiful new store with lots of up to date furniture. The staff was very friendly but also let you look without feeling pushed. We will be returning

I love Ashley furniture 💗Can't wait to get our new sectional couch 😁 it sat so comfortable in the store. I'm excited ☺️ & our sales girl Kelly was amazing...thank you so much 😁

The people were friendly. They wanted to charge $100.00 for in-town delivery and wouldn't remove the old recliner. I guess that's a normal standard nowadays.

Great selection of Ashley furniture as well as support from knowledgeable staff

My wife and I stopped by the new Ashly furniture store here in Troy. We were greeted with a very friendly knowledgeable, salesperson, Miss Morgan. She arranged our old furniture to be picked up and the new brought to the house, and we are very, very pleased with our selection from the new Ashly furniture store here in Troy, Ohio.

First time to the Ashley Store. The store is a very beautiful store, very inviting. Morgan was the young lady that assisted me on my search for a new couch & chair. She asked what I was looking for in the couch & chair. I told her what I had, it was a pull lever, she said is that what you are wanting again or would you like to have electric i said I was having issues with closing the footrests. She asked if I had a color in mind maybe beige or light gray she showed me various materials. I tried various ones over and over to make my decision. I will come again when in need of something else,and will refer friends & family Tonya

Our salesman was Hugh Allen. Very friendly and helpful. He was even able to make accommodations to hold our furniture purchase in house for several weeks until we are ready for delivery.

I visited four different stores during my mattress search, and honestly Ashley Furniture in Troy won me over with their excellent customer service. No one else came close! I had the privilege of working with Catherine. She was present, patient, polite, and personable. Her relatable experience with her own mattress journey and strong furniture expertise sold me on Beautyrest. Besides beds, she allowed me to try out pillows. Rob had me approved for financing within minutes. Mattress and foundation arrived on time as promised and was delivered with care and efficiency. I’m very happy with my purchases. I’m no longer waking up stiff, and I no longer need to turn multiple times to get comfortable. I am comfortable as soon as I get in, and I am sleeping like a king! Thanks to Catherine, Rob, and the Ashley Furniture team for giving me my beauty rest back! I will choose Ashley for all my future furniture needs, and I will be sending all my family and friends your way!

Staff was very informed & friendly. Got something ordered & delivered in a week time

I’ve bought several items at the Ashley Furniture store in Troy and have had a great experience each time! The staff is always super friendly and helps us find exactly what we are looking for without any pressure. The furniture is beautiful and well-made, and the prices are very reasonable. Overall, excellent customer service and a great selection!

Very helpful an friendly!! Very nice store!!

This store is phenomenal! What a gorgeous selection of furniture and accessories. The staff is so professional and very knowledgeable. Highly recommend!!

Bill done a great job explaining the furniture.

Would like to look around without sales person following . However, they were very friendly and helpful. The store is beautiful and had plenty to choose from. Purchased a mattress and box spring. Also looking at a living room set. Would go here for all my home furniture needs..

Great experience. Friendly service.

This was my first time visiting Ashley Furniture, Troy Oh. The minute I walked in I was met with a friendly greeting and a, "how can I help you", that was very refreshing as I was then allowed to browse at my own leisure, and when it was time to answer my questions my sales associate Drew was extremely knowledgeable, I felt so welcomed! Drew gave me different ideas for my unusual sized rooms showed me around and answered all my questions, this made finding what I needed simple. I will definitely be coming here again for my future furniture purchases!

Wonderful selection, service and a state of the art store!

Great service and beautiful, high quality furniture!

Beautiful store. Great service.

I was very apprehensive about buying new furniture, but the staff at this store were very welcoming and knowledgeable. They were very helpful in answering my questions and helping my wife and I find exactly what we wanted. Troy is very lucky to have this furniture store!

Just visited the new Ashley store in Troy. They had such a great selection and everyone there was so nice! They help me find a table set that is going to look great in my new house and were able to keep me on budget.

Top tier staff. Quality selection.

Beautiful store with a great staff! The range of styles of furniture was phenomenal. My wife and I felt very welcome in this store. We didn’t have a great idea of what we wanted and just wanted to browse, but with the fantastic selection and the floor plan setup we got a great look at multiple selections along with how to configure our new furniture to our home. This along with the sales staff shaped our experience into everything we could ask for.

This was my first time visiting Ashley Furniture and I had such a positive experience!! When I walked in I was met with a friendly greeting from Catherine who was SO incredibly sweet and willing to help me find what I was looking for. I felt so welcome! She showed me around and answered all my questions. All the staff were so kind and helpful, and made finding what I needed simple. I will definitely be coming here again for my future furniture purchases!

Great selection and friendly staff.

Typical overpriced furniture. Tired their hardest to pressure me into buying from the store for almost $100 dollars more. Why not skip the middleman and buy directly from Ashley instead of through the store? It was easy to tell how frustrated the staff was, and the environment felt unfriendly. One of the employees was very unprofessional and was constantly swearing when speaking to me. He let out a load groan the moment I declined to buy what he was trying to sell me. A very nice, new store, with an unprofessional and predatory staff. NEVER buy directly from them, if you see anything you like, it will do you more good to buy it from Ashley directly rather than this privately-owned Ashley retailer.

I was in there the other day. Very friendly staff. I love all thier furniture. They helped me finance a brand new living room! Top notch stuff

This store is absolutely beautiful inside and out. I loved that they had something in every price point. The sales staff was very attentive but not pushy and answered all of my questions. We received our sectional in less than two weeks and the delivery guys were so kind and courteous!

actually, I went down to Lovely furniture in Middletown and they referred me over to a warehouse they owned in Germantown, I saved over 75% on my Serta queen size mattress because the tag was torn off the mattress and it violated federal rules, so I bought the Serta dirt cheap and I have been sleeping cheaply since.

I was in there today and was BLOWN AWAY by their selection! This place is absolutely enormous! They have everything you could possibly need. Hugh helped me out today and was so friendly and knowledgeable. I picked out an entire bedroom set and was still under budget! The owners were there today too and were so nice! You can definitely tell this one is family owned. The bedroom set I chose is gorgeous and SOLID! I can’t get over the quality. Hugh was able to save the info on a matching dining room set that I’m saving up for next. I can’t wait for my next visit! Such a positive experience. You can feel the love! ❤️

Beautiful store with tons of furniture to accommodate all budgets.