Ashley Store Youngstown, OH

Very nice I would recommend them to anyone

I purchased a bed frame that had a drawer on each side of the bed. One drawer and it's hardware was missing upon delivery. I called the warehouse number and they said they would mail me the missing drawer and parts. I told them that was fine things happen. A month and a half later the drawer finally arrives but with no hardware to install it. So I now have to call the warehouse again and probably wait out another ridiculous time frame for the hardware to arrive, hopefully not missing anything the third time. This is my first and last time I will be purchasing anything from this company.

You get a good deal over there but Poor delivery service they keep scheduling cancelling and rescheduling!! many times! Such a disappointment!! will not be back again

Think a million times before you buy from this store Yes, they have nice products and helpful and nice employees but that’s where the positives end. The delivery experience is an absolute nightmare. They work with the worst delivery company imaginable. My items were in stock, yet my delivery was scheduled and canceled repeatedly. Ordered on Thursday, scheduled for Saturday and canceled. Rescheduled for Tuesday and canceled. Then Saturday again and canceled. Each time, I took a full day off work just to wait. They completely wasted my time, caused major inconvenience and frustration and left me without furniture after I had already sold my old couches. This level of unprofessionalism is unacceptable. I will be returning my order. No professional company operates this way.

Camilla was amazing and helpful

Nancy was wonderful to work with! She saved us money and we appreciate it!

I had a great experience with the sales rep (Jon). He knew the product well. He explained all my options and he was very patient with all my questions. The process was very easy.

Diane Stumpf was our sales person. She did a great job showing us around the store and explained everything to us as we looked for furniture. We ended up buying a sofa and two reclining chairs. She did an awesome job and we would definitely buy furniture from her again!

I enjoyed the process of working with Diane Stumpf to purchase a table and set of chairs. She was kind and supportive by showing me options and really listening to what I was looking for in replacing some aging furniture. Thank you, looking forward to the delivery.

I had a great experience with my first purchase ever at Ashley's Boardman . I was greeted by Monica as soon as I walked in, and she was extremely helpful with my living room purchase .I highly recommend this store for the quality and professional friendly service.

Dude was cool showed us what we asked for and didnt push extras on me .... the other stores I went to today ( 5 Ashley being 6 ) this guy was more personable and seemed more knowledgeable than the other stores the other associates were obsessed with their phones or tablets ... would recommend and will be back for a couch now we have a new bed .

Chase was the best! So friendly and funny and was able to hold a conversation and laugh! No pressure. We never intended on purchasing anything that day but he made it so easy.

We have made multiple Purchases from Ashley and this was another great experience. The Product is always great Quality and our Store Associate Monica was very knowledgeable and Professional. We will definitely be back!

Great store and salesman. Chase P. was so helpful and helped us find the most amazing sectional. 5 STARS for Chase and Ashley furniture of Boardman.

Excellent customer service, quality products and selection! We purchased a console table and are going back to purchase a new sofa. We couldn’t be happier with our experience at Ashley Store! Prior to visiting Ashley Store, we went to two other furniture stores in the area. We were disappointed in the lack of customer service and below average quality of the products at both stores. We’re grateful that Ashley Store values their customers and stands behind the products that they offer.

Sales person was very helpful, pleasant, altho a bit somber.

Very nice knowledgeable sales personnel Good prices, Beautiful furniture. Owl be back!!!!

Nice store, fair prices, very nice and helpful salespeople.

Jon was extremely helpful and kind. I appreciate the good customer service and honesty that I experienced.

Diane was very helpful

Went to Ashley to look at furniture. Had an idea of what we were looking for but not exactly sure. Wanted to browse. Was greeted as soon as we walked in the door and when we said we wanted to look there was no pressure, just a nice person saying if you need help I'm here, this was Jason. So we browsed thru the store and when we were almost at the end Jason approached and asked if we needed anything. I showed him some pictures and he proceeded to show us what I had on the phone, then he also proceeded to show us the other items he had in the store. Jason was knowledgeable, not pushy, kind and gave space when needed. We purchased our new sofa and chair and ottaman that evening. I would definitely recommend Jason as a sales person any day.

Joshua Newland was an excellent salesman. Told us every thing we asked and didn’t pressure. Will recommend him to others looking for furniture.

Nancy was awesome. She supplied us with the perfect combination of information, attention and space we needed:) Thank you!

5 stars for Cyndi. My wife & I walked into the store Saturday evening around 6:30 and most of the reps just sat there. Cyndi approached my wife & I and introduced herself and told us the pricing models/special rates. She knew her product, differences between models & materials the drawer slides were made with etc. We went home that night to measure new bedroom furniture would fit. We told her we would be back in the morning, save the quote & I would like to be in and out next day. 15 minutes the next day, order was in & signed for. I manage a large automotive sales department & can tell you this rep is an asset to your sales department. 👍

We went looking for a new mattress and the sales rep was so helpful in figuring out what was best for us

Order made easy Dealt with Josh at Ashley in Boardman Ohio. We appreciate all he has done for us Great experience

Jon was awesome. Great selection and no pressure.

Monica was friendly and knowledgeable! She answered all of our questions and made the purchase seamless.

Jon was absolutely great! Very knowledgeable and helpful.

Great experience, Chase was super helpful

Camilla was very helpful and efficient! She made the process simple and took the time to explain everything!

Excellent experience. Our salesman was great and not pushy at all.

Wonderful salesman! Made finding what we needed easy!

Cyndi was friendly, knowledgeable and not pushy

Great customer service experience from Monica. Very patient, and willing to go above and beyond

Great experience. Salesman, Chase and Finance Gal took his time and went above and beyond to ensure my order was complete. Even a couple minutes after closing. Thank you for the great customer service.

I was looking for a recliner and Chase worked through finding what I wanted and needed. Great job Chase.

Very easy and Billy was outstanding Took great care with Karen and myself

Just browsing around the item I wanted for a Christmas gift would not be in store until January sometime so I went elsewhere but they have alot of nice furniture ill be going back after holidays

Excellent buying experience at Ashley Homestore in Boardman. Camilla and Jen were incredibly helpful throughout the process. I highly recommend this location.

Camilla was great. Found what we wanted

Billy is the only sales person in this store we could buy a mattress from and have a beer witb afterwards. Very down to earth and knowledgeable at what he does. We will see how we like the mattress but we know we liked the process. Thanks again.

Monica was quite helpful and pleasant.

I had the pleasure of having Cyndi Gorgacz help me with finding the furniture I needed i give her a 5 *

Cyndi was terrific during the visit my wife and recently had at the Ashley Store in Boardman Ohio. She was friendly, super knowledgeable about mattresses, a good listener in terms of our preferences and efficient. We were in and out of the store in record time with our mattress order placed and delivery scheduled 2 days later. I would highly recommend the Ashley Store in Boardman Ohio for your next mattress or furniture purchase and be sure and ask for Cyndi G who will make your buying experience a pleasure. Brian Patrick Shannon

It was truly an amazing experience. We never felt pressured.

It was great very nice people very knowledgeable people and my Furniture was all in stock, which was a good thing even if it wasn’t still a good thing thank you so much for helping me….

We were in a few stores before coming into Ashleys and were greeted at the door like everywhere else but was told if we needed anything to just wave him down and he would be right over. Well the store isn't as big as the other stores we were in but, as my wife and I were on the way home we both agreed it was actually a good thing. The other stores were very overwhelming because there was just so many things. We were looking for a dining room table and chairs and a king size bed. Well wish we would have went there first because we found exactly what we wanted and it was on sale and the best part is it will be delivered in half the time as anywhere else. Very satisfied and we will definitely be back. Our adventure to find what we wanted seamed very simple there. Thank you again!!! We were in the Boardman OH location, we bought a king size Beautyrest hybrid mattress and a dining set

First time ever making any purchases with Ashley Furniture, and from this experience, I will most certainly be returning for any house-hold furniture. If anyone is ever going to the Boardman, Ohio store, I highly recommend seeing Ms. Gorgacz. . . .she doesn't pressure or push, just a breath of knowledge and an endless supply of answers.

Our Sales Clerk, Diane Stumpf, couldn't have been more knowledgeable about their products, helpful, kind and considerate. She made the experience painless and we would highly recommend her to assist you in your furniture buying needs.

John our sales man was excellent, didn’t feel any pressure and let us do our own thing until we asked him for help.

I will NEVER Oder from Ashley’s furniture again. I ordered my furniture. I paid for my furniture and they came to deliver my furniture and decided that they were not going to deliver my furniture due the snow. The delivery drivers decided to laugh at me. I have no bedroom furniture no bed chester or nightstand. Ashley still hasn’t given me my furniture or my money back. Why come to my house with my furniture to tell me that you’re not going to deliver.. if I could give 0 stars I would I’m disabled and have no furniture. My heart is broken I’m disgusted and I’m out of $2500 . I paid for premium delivery not for them to call me tell me they are coming and then come to my home only to tell me that they won’t take my furniture of the truck because it’s snowing. They knew it was snowing prior to picking up the truck and driving to my house. Ashley furniture needs to make this right. They still don’t have a solution to make it right. But I still don’t have my money back. I finally got my money back after Ashley’s furniture tried to deliver furniture that I didn’t order and it was broken from sitting on a truck for 3 days because it was freezing cold outside. Ashley’s furniture please treat your other customers better than you treated me. I will never shop with you again.

Camilla was so sweet & super helpful in explaining all the different financing options available. She made sure to accommodate my wants/needs as a customer while making good recommendations. Overall very friendly and thorough, making the process super smooth and enjoyable. Can’t wait for my new sectional!

Dave was not only very helpful he made it fun shopping.

Gentleman by the name of Jon, was 10 stars. He was very informative, patient, happy and honest. I would recommend!

Our sales associate Monica was not pushy and very helpful!

Jason helped us find exactly what we were looking for! He was attentive but with no pressure which we appreciated! We got a good price on our recliner and Jason explained everything we needed to know! I highly recommend him

Cindi was great, with her smile, patience, kindness and informative. Thumbs up for her.

Sorry about first link but the store personal first Judy then Chase who called me to help with my order. Unfortunately I couldn't come in person because I currently have the flu at this time but no matter everyone was kind and helpful.

Thank you to Ashley Homestore for the wonderful and easy shopping experience for our new living room suit.We appreciate the professional and friendly service.

I was able to get the beds that I wanted at the same price as on line. The staff was extremely helpful, and made sure I got the right mattress and adjustable base that met my needs.

As a first time buyer and visitor I was pleasantly surprised at the zero pressure/harassment to buy. I went in to look at a couch and they weren’t trying to shove it down my throat. I was the one that did all the inquiring and asking and made the decision for myself and that was refreshing.

Great shopping experience with Jon who was very helpful and knowledgeable from furniture to financing. Highly recommend!

You are fantastic. Love coming in glad I did and I will be back! Nancy, thank you so very much for your help and kindness.

Friendly, knowledgeable people with great prices. Thanks Jamie.

Salesman did a wonderful job

I recently gave Ashley home store a 5 star review after purchasing a few items at their Boardman location a month ago. But my experience with their lack of quality in customer service skills when THEY make a mistake is what changed my opinion. One of the items I recently purchased was a large area rug that needed to be shipped to my home. I made sure that the sales rep updated all of my current information, including my new address, phone number, etc. I left with my receipt that has my correct shipping address. It was still delivered to the WRONG address, which is my OLD address where my nephew now lives. It is still in their system from a prior purchase I made at their store back in 2020. I called Ashley customer service TWICE regarding THEIR error & was told the same thing, someone would get back to me, which no one ever did. It still worked out in my favor anyway because my nephew wanted to buy the rug from me so I wouldn't need to worry about getting it. But as for Ashley furniture - they obviously care nothing about their customers. They definitely lost one of them.👎

Cyndi and Lilly were tremendous help. We received wonderful service

The whole experience was simple and easy!

Very good experience... Joshua was very helpful 😄

Very friendly and knowledgeable of the product

Best customer service I have ever had. Between Cyndi and Lilly couldn’t have asked for any better

Greeted by a friendly sales person. Was helped, questions answered. No high pressure. Very knowledgeable. Completely satisfied.

Jamie was very helpful when choosing a bedroom suite and mattress set. We recommend her to anyone.

Monica was awesome. We bought a couch and kitchen table. We were disappointed these items wouldnt arrive on the same day but the deal offered, off set this. Cannot comment yet on the delivery or furniture quality as these items were purchased today!!

Billy was super helpful and knowledgeable. Definitely recommend Billy for any needs you may have.

We by alot if our furniture there and our salesman was very nice to talk to

John was awesome. Super simple and easy buying experience. Recommend coming here for all of your furniture needs.

We had been looking for a Sofa and a Sofa Bed and we finally found it at Ashley's ! My son had recommended Ashley's so we decided to check it out. We had a wonderful experience. Our Sales person Chase was so kind and understanding of what we were looking for. He was a great and we plan on shopping there again in the near future. I highly recommend Ashley's !

Great place an atmosphere salesman Chase from the Boardman Ashley store great salesman professional provided me with all the details and special offers got me in & out an was very patient with me can’t wait for my order ✌️

We found beautiful dressers , that Josh assisted us in purchasing. He was professional and assertive.

I had went on Monday and met Josh. We also went up Tuesday and we spoke with Monica which was very helpful. We didn’t want to take the sale off of Josh. So we went back on Friday and bought a sectional and couldn’t be happier with our service. Thanks so much Josh I would give you 10 stars!!

Always a great experience with the team here at the boardman location, we had the pleasure of working with Dave this time around and he made the process of getting our new dining set super simple and easy. Let us talk and make our decisions and he was more than happy to answer any questions we had! Recommend Dave for sure!

Everybody was friendly and helpful. Our sale went without a hitch.

Great sales people, nice store layout, and easy purchase options.

Monica was very helpful in my picking a couch ,chair and ottoman

I appreciate the effort that was taken so we could receive the recliner the next day.

Love my new bed very friendly people at the store, easy in, easier out, and I was able to take delivery the very next day. Recommend this place to all.

Tony was very accommodating & able to answer questions. He takes time & glad we dealt business with him appropriately.

Salesperson was very polite and took us around the store tell we fine the right sofa table

Dave was a very helpful resource during our couch buying process. He was personable, patient, and helpful in finding a couch that meets our specific special needs while allowing us time and space to find something we liked. He did well balancing checking in with giving us space until we found something we really wanted details on. Our experience was great overall, we are unfortunately waiting approximately a month for delivery due to the model we chose but we knew this from the beginning of choosing the specific model! If you’re looking for quality on a tighter budget with customizable options Ashley's furniture (and Dave) are worth a visit! He primarily works Wednesday/friday/Saturday/sunday

Both associates i dealt with were amazing. Friendly and knowledgeable.

I have ordered with Chase as my salesperson twice now and everything goes smoothly when he's in charge. He definitely goes above and beyond to ensure accuracy, customer satisfaction, and updating you as needed. I would recommend him every time. Thank you!

Jon is awesome! He greeted when I walked in. He listened to me when I explained what I need. He made it a very easy process and in a timely manner.

Camilla was very nice she answered all of our questions and went into detail about the furniture we bought. Great personality and attitude. Great experience. Thank you

Cindy at the Boardman store was wonderful to work with in purchasing a living room set.

Cyndie was very nice and helpful with our purchase... she was very attentive and knowledgeable of the product....I thank you for being great and highly recommend Cyndie if your looking for any furniture....thank you for your help Cyndie

Recently shopped at this store, pricing was great as most of the surrounding stores near by were pricier. Though, this store was cost effective, the quality of the mattress received was poor quality. The customer service for replacement or returning of the merchandise is long & poor. Ive sent multiple pictures showing the defects & unfortunately, they keep requesting more & more specific pictures. What more do you need if the photos attached clearly show the product was defective. I highly recommend to consider another company as the selling process was quick but the returning/replacement option is not worth it. ***PHOTOS ATTACHED SHOW LOPSIDED EDGES & BENT/DEFORMED FRAME***

Representative was very helpful. I would recommend Ashley to everyone

My salesperson Chase was very helpful and patient. It was a pleasure working with Chase because he helped me with all my concerns and questions.

The salesman was awesome and was NOT pushy! I I won’t buy from a pushy salesman! MY SALESMAN WAS BEY POLITE!

I will never order from here again. First it took 2 delivery for me to get get the correct livingroom furniture. Now for the bedrooms 2 of the same beds on the third delivery I finally got one bed correct. Now going on the fourth delivery for the other bed and is going to take another 2 to 3 weeks before I can get that bed put together yet because they have to order the hardware now after the 3rd time. I paid for this service and it should be correct the first time. Already been sleeping on my couch for almost 2 weeks and now me or my daughter will be doing it for another 2 to 3 weeks. This is ridiculous I was ok with the first time mistakes happen but now I am going on the 4th time. So if you order from aahleys expect this to happen.

Josh was our sales associate. He was knowledgeable, helpful, and very thorough. He went above and beyond to help. I would definitely ask for him again next time we purchase furniture.

Chase was a great sales associate. He treated us so good! Hopefully the dining set we purchased is as nice as in the store! Will definitely do business with Ashley's furniture again!

I did not have a good experience at Ashley furniture. I purchased a mattress (way too soft )and base and they make you buy 150 mattress cover or they won't warranty your mattress..I changed my mind on the mattress and it was truly such a hassle..I picked another mattress that was 200 cheaper in price and I didn't get the refund for that and top of that they charged me over 200 dollars to deliver for new mattress..I dont think this is good buisness..I will never shop Ashley again! Also didn't tell me I needed brackets for base but they did give me those as a courtesy. I am so unhappy with my shopping experience at Ashley furniture 😕

We had a very good experience at ashley furniture store. The salesman Dave, was very helpful. We got a good deal on the furniture and we're very pleased

Jamie was great!!!

Salesman was very friendly,nice and funny. Would recommend shopping there to everyone. They make you feel comfortable.

Billy gave us the best experience buying a couch for our new home! Super knowledgeable and friendly, and very professional. The one he helped us pick out is perfect for our space. Thanks Billy!

Camilla at the Boardman store was exceptional. Never pushed me into a sale I did not want. It was very a pleasant shopping experience .

Absolutely wonderful experience went above and beyond for us

Went in looking for an entertainment stand. Jason was great at helping me find what I needed and the process of setting up delivery was a breeze.

I was absolutely pleased with how easy our purchase was at Ashley. We have shopped for furniture at other places and the experience was terrible, salespeople following you around like you’re going to steal something! Ashley’s was not like that, Jamie was more than friendly and did not pressure us but rather answered our questions and gave us all the information we needed to decide. Thank you very much Jamie for the best experience we have had in many years buying furniture.

Joshua Jones has been great. He helped me find the right piece of furniture and then helped to coordinate its delivery, as I am moving and needed to be delayed. I have had to contact him multiple times in the process and he is always friendly. I highly recommend Ashley Home and Joshua Jones.

A little disappointed I had called the store in the morning to see if they had a specific furniture group and was so excited to be told yes they had it I told her I would be there right after work. Only to arrive and find out it had been sold. I worked with Josh, he apologized many times although it wasn’t his fault and by the end of the visit he found a group I purchased. Still very disappointed I didn’t get what I wanted but Josh was great.

Very nice not pushy

When purchasing a mattress the sales man explained to me that i had to purchase a mattress pad to secure the option to return the mattress if we didn't like it. The cost was $149.00 and I would get 120 days to decide. I asked what options i had if i didn't purchase the pad, he said none. I later found out that Nectar offers the same thing, but 365 days. Dishonest sales...

Great experience . Easy transaction we’ve ever had

We went to Ashley’s in Boardman, Ohio to purchase a bedroom set. We were greeted immediately. Bill was our sales person. He is very knowledgeable and has great customer service. Bill has kept us updated from ordering to delivery date. Because of Bill I will purchase again.

Experience was very good

Absolutely terrible customer service from their customer service department. I’ve had my dining room table for 3 months and has water rings from regular use and they are refusing to do anything about it. Won’t come out and look at it. Just made a decision that it wasn’t a manufacturer defect from a picture. It’s a dining room table. Not a dresser. It should not leave water rings and ruin my table in 3 months. Wouldn’t recommend their products anymore.

When I arrived at Ashley I was greeted by Dave Messersmith. He was extremely helpful and directed me where I needed to go. He checked on me several times to see if I was finding what I was looking for. I ended up buying a sofa and a recliner. This was the best experience I have ever had buying furniture. Dave is a great salesman and if I need to make another purchase I will seek him out.

Very friendly. Chase, my salesman, wasnt.pushy , knew what I wanted and I got a really good deal. I'll recommend to all my friends.

Great customer service very helpful

I really liked the large selection, the sales person was very helpful without out being pushy and gave us time to make up our minds. Thanks Joshua N. For your help, no photos yet.

Chase was very polite and awesome. He answered all my questions and concerns. He also ordered the items ,I preferred since they were not available in-store

Very pleasant and purchase was fast.

Great service. Very knowledgeable salesperson

Jason is excellent. Very knowledgeable, patient, not pushy at all. Also the manager was super nice and helpful! Overall perfect experience and can't wait for our purchase to arrive!

Very nice, we'll organized, clean showroom. Our salesman, Josh, was awesome!

David was fantastic helping us find a new dining room set. Very knowledgeable.

We visited the Ashley Homestore today in Boardman. We had a very pleasant experience. The store has a wonderful selection and we spent time looking throughout the store. Our salesman, Dave Messersmith was very pleasant and was attentive throughout our time there, while at the same time giving us time to wander and check out the furniture. He kept checking on us and when we were ready he was very helpful with the transaction. We were very happy with the entire experience today.

My experience was great

5 star experience from beginning to end. Cindy was a treat: she helped us find the bed and pillows we desperately needed. She was honest, patient and beyond knowledgeable. Highly recommend.

Our experience was wonderful! Joshua was very knowledgeable and efficient and made what wasn’t necessarily a “fun” shopping experience enjoyable.

when i walked in i was greeted by salesman who referred me to the woman behind the counter who i noted had the disgusting act to not listen and blow you off. before i could finish my inquiry she was already blowing me off, now that i am humiliated i walk away from her and return to jason whom i informed that i did my home work for this store for 2 days and asked him to show me the hollynx table set i told him i know you have this item and with some what reluctance he hesitated briefly before he plugs in hollynx i informed him that i usually do not shop unless i know the items i want is carried by any store. so... he says lets look for it which i follow him and then stopped him and pointed to the set on my left we walked to it i also informed him if i had to deal with that woman again then this will be a no sale and i would drive to the store in new york that has product he dealt with me and i purchased item which is on back order that is no problem for me. all i want when i shop is to be seen as a person whether i am dressed up or dressed down and to be heard. no more and no less

The gentleman we worked with was fantastic! We couldn’t ask for a better experience shopping for couch and rug.

Youngstown, Ohio store. Camilla was great to work with. She made us feel right at home and did not pressure us in any way. We went to 5 other stores before coming to Ashley. Will definitely be going back for future purchases

My first time at an Ashley Furniture store (visited Monroeville). Solid selection and reasonable pricing. Diane Stumpf expertly guided me through the purchase of several items. I now consider Ashley Furniture the best all-around furniture store in Monroeville. I will return there for future needs and will seek out Diane to help me.

Shout-out to Jamie Williams at the ASHLEY'S FURNITURE STORE in Boardman, Ohio Ms. Williams went above and beyond to provide customer service to me. I had tried to place an order on-line but it was not going correctly. It was the last tax- free day and I desperately wanted the Aveimore Sectional Couch in Spice. She helped me correct my mistake I was making in the purchase of this item. Needless to say that all went well 👏 I truly appreciate the opportunity to express my gratitude for all the help that she expressed to me. When my purchase arrives next month, she'll receive a photo in person from me showing her how well this Sectional is put together So if you're ever at Ashley's Furniture Store in Boardman, Ohio stop in and ask for JAMIE WILLIAMS I'M sure you'll be pleased with her wonderful assistance Again thank you Jamie. 😊

Very nice store with plenty of options. My sales associate Jon Brown was most informative and helpful.

Great experience buying mattress. Monica was a great salesperson. She knew her products. Was so helpful.

Our sales associate Jon was so pleasant and very kind without being the stereotypical pushy salesman. Enjoyed his knowledge and professionalism. This is the second time we have had him as our salesman and both encounters were great. Would recommend asking for him.

Very helpful. Was able to get what I needed and was very quick and easy. Great experience 👍

The customer delivery service is not good been waiting on a Chester drawer since January of 2025. Every time it is to be delivered they say it’s damaged. No one has done anything to resolve the issue

I called the Ashley store in Boardman to ask some questions about a specific recliner. I spoke with Chase and he answered all my questions. So I went to the store a couple hours later and purchased the recliner. Chase was a pleasure to deal with, and I now know where to go if I need any furniture in the future.

Very pleasant workers. 5 🌟 for Jason!

Last year we ordered our bedroom suite, living room and dining room furniture from you guys. We paid extra to have you guys assemble everything. The dining room table came without legs so we had to wait for those to come in, the chest of drawers for our bedroom came without predrilled holes for the handles and the dresser had a chip in it which we just overlooked. Now we ordered our baby’s crib and dresser from you guys. The crib came without any of the hardware and instructions to put it together. We filed a claim on the 24th and have been getting the run around ever since. We have spent well over $10,000 with you guys in the last year in a half and have been treated very poorly through all of this.

The salesmen asked if we needed help as soon as we walked in. We got everything we needed and ended up buying more than we came in for. He was very knowledgeable, not pushy and very helpful. We will definitely buy furniture from Ashley going forward. It was a great experience.

Friendly great customer service

Easy to shop and helpful.

Professional, courteous staff that's available but not pushy. Beautiful store. The professional approach never gets old.. and hats off to Ashley staff for their all around professional demeanor, and knowledge. Prices are great to boot!

Monica was incredibly helpful from start to finish. We bought furniture for three rooms during our two visits and were never hounded. 5 star buying experience!

8/19/2025 —> Furniture delivered! We want to give a huge thank you to Matt B and his partner for their incredible white-glove delivery service. They expertly delivered and assembled our new furniture with such care and attention to detail. We couldn't be happier with the quality, feel, comfort, style, and design. Thank you, Ashley, for a wonderful experience from the start with John Brown … to the finish with Matt B from Levin who expertly delivered, assembled and validated all functions. 7/29/2025 A Truly Five-Star Experience at Ashley Furniture! I couldn't be happier with my recent purchases from Ashley Furniture, and I'm absolutely thrilled to share my fantastic experience! From the moment we walked in, we were met with exceptional caring service, our rep John Brown, and the quality of the furniture has truly transformed our home. Our Boyington top-grain leather sectional? Oh my goodness, it's even more comfortable and stylish than I imagined! It's quickly become the heart of our living room. It's truly a statement piece that combines both elegance and ultimate comfort, massage, heat, wireless charging and an amazing console. And then there's our new Robbinsdale Counter Height Kitchen Table with its gorgeous chairs. This set is simply stunning! The counter height design is modern, practical, and makes our kitchen feel more open and versatile. The chairs are sick, complementing the table perfectly, but they're also surprisingly comfortable for long chats over coffee or dinner. It's elevated our dining experience and added a touch of sophisticated charm to our kitchen space. Now… beyond the beautiful furniture, what truly made our experience exceptional was our sales rep, John Brown. John was an absolute pleasure! He was incredibly knowledgeable about all the products, patient with our questions, and genuinely listened to our needs and preferences. He guided us through the options without any pressure, making the entire process enjoyable, stress-free and affordable with the many options presented. His professionalism and friendly demeanor made us feel completely at ease, and we left feeling confident and excited about our choices esp the Ashley extended warranty that is an Ashley warranty with a tech that comes from their store. Seek out John for a truly satisfying shopping journey!

You're salesperson John Brown was excellent and met our our needs

Well taken care of by Mr. Brown.

I went in today and waited a couple of minutes to get helped all the employees were sitting down looking at both me and my fiance ..still no help! But we met Jason such a lovely person that saw us and immediately went wanted to help us shout out to Jason !! I hope you tell the other employees that they should greet people or help us instead of looking at us sitting and chatting with each other because we’re young ..

Fantastic service!

Went into Ashley’s today to get some new mattresses. We worked with Bill, he was very helpful and knowledgeable on the different mattress options. Would definitely recommend him and this location.

Such great service, prices were fair as well. Cindy is amazing! We made a mistake on the size of our couch and she could have charged us, instead she immediately took care of it and helped us get a deal on a different couch-which is beautiful. Only place I’ll shop going forward!

Undrdtiod what we need and sale was hsndled well.

Sales representative was amazing personalized care for us while we were trying to figure out what to buy. The rep helped us figure out what chair to get with our furniture set and did an amazing job laying out the financing offers.

Our salesman was very helpful from the moment we walked through the door !!! We purchased a sleeper sofa and I can't wait for it to be delivered. Thank you, we will be back.

We purchased the protection plan on our furniture 5 years ago. As promised, we got all of the plan price back and used it yesterday to purchase a new area rug. I don't know any other retailer that refunds your total purchase price if the protection plan is unused. Great perk of buying from Ashley. Staff couldn't have been nicer!

Our salesperson was very knowledgeable and extremely nice to talk with.

Good service

Very happy with purchase. Sake prices were great. Monica was super helpful and made everything understandable.

We were very happy with the selection of furniture that Ashley had and very pleased with our sales person, Diane. She was very helpful and went above and beyond to explain furniture and mattress options and financing to furnish our entire home.

Excellent service, knowledgeable & very helpful salesperson (Billy). Huge variety of different styles & great quality. Prices are very fair. Highly recommend. Monica was also very helpful. She was very thorough & efficient.

Jason K. in sales in the Boardman store is kind, patient, helpful, and not at all aggressive or pushy. He reviewed several different options with me for the product I was looking at. He helped me solve a problem, which helped me make a choice when I was having difficulty making a choice. I left the store very happy after making my purchase. This purchase was a table with an extension, bench, and chairs, but I had previously bought a couch there also and was a satisfied customer.

Jason took care of my furniture sales and was very friendly and helpful . Found out answered to all of our questions. Ordered kitchen dining furniture and was very pleased with it. Hopefully I will find the furniture ordered as good as my other buy. Thank you

David was super helpful from the time we walked in the door. Super service!💪🏿💪🏿💪🏿

Friendly and fast!!! Great service!!

Very Helpful Staff, No one was pushy with a sales pitch. Was greeted at the door with a friendly smile. I bought a kitchen dinette with 4 chairs, and Mr.Billy Kimple was very courteous, professional and great personality. Great prices as well.

Everything was great. The salesperson was really helpful. I'd recommend Monica if you're shopping there. She was very helpful with questions too. I also had to call the store and the person who answered was also very helpful. I give it a thumbs up.

Had the pleasure of working with Jon today. He was extremely helpful, knowledgeable and friendly. I will definitely ask for him for my future furniture needs.

Always a nice experience going to Ashley's! Had the opportunity of working with Jason Kather just recently and he was great to work with! He listened to what we were looking for and offered any knowledge he could.

We bought 2 sofas and recliner . We had a very good experience with the sales lady. She was very helpful and accommodating. The delivery people were very prompt, knowledgeable and easy to work with We love our sofas and recliner. They have massages and heat. And wireless chargers

Limited selections of what we were looking for. Online everything that's just unacceptable.

Jon Brown was a fantastic help both in the store and when I ordered over the phone! Definitely see him if you’re shopping in Boardman, Ohio.

It was fantastic the gentleman that waited on me was very informative. He gave me superb service and if I was to return for something else I hope I can get him!

Very easy and pleasant process

My sales lady Camilla was awesome!

Staff wasn’t very friendly or wanted to help much. Disappointing trip, to be honest.

Had a wonderful experience shopping at this store. Jason Kather was our salesperson and he did a wonderful job. He gave us plenty of space to make decisions as we decided on our furniture and was superbly helpful in finding us a few pieces to match what we were going for. I would highly recommend working with him and look forward to working with him the next time we are in need of furniture.

Awesome costumer services! Super friendly

Monica was a wonderful sales associate that helped us purchase our new couch! She was very kind and welcoming to our toddler that was accompanying us as well! We visited a competitor store prior to visiting Ashley and did not have the warm welcoming experience that we did at Ashley. Not only was Monica kind to us and our daughter, every associate smiled at us warmly. Kindness to our child goes a long way. We did spend more than we would have at the competitor store, however we feel the quality will out last the other. The protection plan also convinced us of that. We have not received our couch yet, but we are looking forward to its arrival next week. We will shop with Monica at Ashley Boardman for any future furniture needs!

We had a great experience buying our furniture! Monica was our salesperson and she was wonderful! She was very patient with us and kind each time we went to look at the couch we bought so we could make sure we were making the right choice lol. Ask for Monica if you go to Ashley's!

I picked out 3 recliners to look at. None of them were in the store. After choosing one, I found out I was not able to pick up at the store but having to pay an extra 100 dollars for delivery and now have to wait a month until it gets delivered. I purchased 2000.00 worth of furniture in the past and that was a much better shopping experience then my recent one.

We recently purchase a couch from Cyndi at the Boardman OH store and she was so wonderful and helpful. She was so easy to talk to and It was probably the easiest and smoothest purchases I have ever made purchasing furniture.

Thankful for your attention, very well attended, very kind people who served me. Super happy with the prices and the merchandise.

Jason at Ashley Furniture in Boardman, Ohio was incredibly helpful in finding a recliner for our living room. He was very knowledgeable of the product offerings and made sure to get us a great deal for the Memorial Day sale. He was also able to arrange a quick delivery within a week of our order.

Tony our sales assistant was wonderful, greeted us and told us where everything was located. Checked on us and answered all our questions. The furniture we purchased was wonderfully priced and very comfortable. Can't wait to have it delivered.

Helpful friendly and quick. Helpful with savings

Josh was great. Great understanding of what he’s selling. Very helpful

Wonderful

Very satisfied, Billy was extremely friendly And I told him exactly what I wanted, and he found it. When looking for a couch, a few of my friends have suggested going to Ashley‘s furniture to look. They recommended Billy. He is truly a honest person and I would recommend him when you are wanting to redo your home.

Very nice sales man

Very friendly & helpful service. They had everything that we came in to buy.

Sales man Dave at the Boardman Ashley Homestore took care of us, and set us up right! Very Pleased. He's low pressure and quick witted to boot

Camilla at Boardman location helped us and made the process quick and easy! Thank you!!

My sales person was awesome! Thanks for my new pillows & I’m coming back for my bed next!

Helped me make a decision. I had alot of question and you were very knowledgeable.

Looking forward to my Ashley Furniture delivery. Website easy to navigate and my sales associate, Chase at my Ashley store was terrific to work with.

Dave was our salesman and he went above and beyond to help us find the perfect loveseat for my office. Thanks for all your help Dave!

Stopped by Ashley Furniture in Bordman, Ohio. Salesman, Chase was a great help as we were looking for bedroom furniture for my sons new condo. Would definitely return in the future.

Chase P. Was a great help and got us taken care of in a timely manner.

Jon is the absolute best! He always listens and helps us find exactly what we need!

Josh showed us exactly what we came to see and purchase. Looks like good quality recliner and reasonably priced. Will know more after delivery.

Jon was extremely helpful

Awesome experience

It was so easy. I showed her a photo of what I was looking for. She showed me the dinning room table I wanted. Did a credit app for the financing and my new table and chairs will delivered in 5 days. So far PERFECT

Came in today and bought a sectional from Monica. She was fantastic! Answered all our questions, super friendly, and we were pleased to get set up for delivery within a week. Thanks for a great experience! We’ll remember it the next time we’re in the market for furniture for sure :)

My salesperson Billy was so helpful. He listened and found exactly what I wanted!!

Delivery was on time and installation professional

We had a wonderful experience buying new furniture for multiple rooms. We were greeted by Dave with his great personality and sense of humor. He was very helpful and informative. We never felt rushed or pushed. He answered all of our questions and made the experience fun. We went back the next to day to get more things we forgot! We can’t wait for everything to arrive!

Jon was amazing both times I came in. Since I moved here from Arizona with no furniture, I was able to find everything i needed. I got great deals on everything as well.

Cyndi was awesome to work with! So knowledgeable about the pieces we inquired about! We are so happy with our experience and will recommend to all of our friends!

Excellent experience, very knowledgeable and was very helpful and patient.

John was our salesperson and we are so lucky we had him! He was courteous, Knowledgeable and kind. He took our needs into account and was able to make our purchase fast and easy! He Explained the warranty program and the delivery process so we understood what we were getting and I would Highly recommend When you go into Ashley in Boardman Ohio, ask for John, and you will not be disappointed, he said he was in the business 30 years and it showed!! His experience was awesome great asset! Thanks John! We can’t wait wait to get our couch loveseat and reclining chair!

Our salesman Chase was fantastic!!!

Our salesperson was Josh. He was attentive and answered all of our questions. He also asked questions about our room, the number of people we would need to seat and brought up some options we hadn’t thought of. All in all we had a good experience and would recommend Ashley Furniture to anyone looking for another option when looking for home furnishings.

My experience at Ashley Furniture was wonderful and my salesperson went above and beyond to help me purchase what I was looking for and at the price I could afford!!

Great experience

Great staff, super helpful!

Cyndi G It’s an amazing representative for Ashley. She was very informative. She listened to what I was looking for. She also provided me with several options till I was comfortable with my choices. Definitely hands-down 10 stars to Cyndi.

We had a great experience with Dave M. We purchased a new bed and we will be back in the near future for recliners

Greet very professionally. 100% satisfied with walking out with a bedroom we needed. Will be doing business again with Mr Jon Brown. When we revisit Ashley for the furniture for our new home.

We had a positive experience shopping for a new couch! The service was thorough and efficient.

Salesman made the experience easy.

Dave is great! Made it very easy and was very helpful

The quality of furniture is great the delivery drivers were respectful of my home had a small rip from moving they made it good to fix it at no cost the best for me was working with delivery as I am more available on my weekend off I definitely recommend them. Love my new furniture.

The reason for the three star is I bought a bedroom set from there and was happy until I get home and scratchers was all on top of it and a missing handle which they said they would mail me along with my boxspring they didn't have for the bed I had to finance separate. So I get a delivery email saying my boxspring and handle is being delived to the wrong address even though I told them my new address five times! I call up there and she fixes the address but it was to late for the handle that already went out but she told me it was coming through the mail so I said it's going to my old address but the post office should catch it and reroute it to me it just may take awhile but nope it is coming through UPS so now I am not getting my handle! Then my husband goes back down to Ashley's to get a bedframe and the lady their Jamie was so nasty! We had a coupon that said we could use in the store for $50 dollars off no matter the amount we spend. She was basically yelling saying "No you can't use that it's already only $100 dollars! Excuse me? You lost my handle to my scratched up dresser you sent me and I had to waste my day calling the store because you guys sent it to the wrong address! If anything I should have got my bedframe for free! After being treated like that and all the headache to get my boxspring and lost handle I will never get I will not be back! I was going to buy a whole sectional couch and a recliner from them but not now after what they put me through. The delivery for the boxspring was great because the delivery guys were kind and professional but I am very upset with Ashley's Furinture in Boardman! If you buy from this place make sure the furniture does not have scratches and the handles are not missing. Also make sure you ask twenty times if the address is correct or they will send it to the wrong address! Also to the older lady Jamie Do Not Yell at your customers! PS I enclosed pictures of the missing handle and the this boxspring they gave me! My bed is almost to the ground. My kitty is in the picture. Update: After we talked with the Manager Bill he did make it right and was able to work something out over the bedframe issue. The very next day I got a call from corperate to ask us about or experience and why we was not happy and listened to our concerns and she genuinely seemed to care which some companies don't bother to call so I did appreciate that. I am happy that the company does care about their customers and that the customers voice is heard because there is always two sides to every story and Ashley's Corperate does listen to both sides.

It was an excellent experience. The store was very nice and their items were exceptional. My customer service lady that helped me was very nice and helpful. Love the furniture I bought. Thank You

Tony was very patient and did a great job of assisting us with our choices. Would go there again for our furniture needs as there was a great selection.

Excellent service from the time we walked until they delivered our bed

John was fantastic to deal with and very thorough.Explained everything in detail. Great price for complete bedroom set including mattress.Fantastic buying experience

We visited the Boardman store today and the employees we spoke with (Jon & Karen) were very helpful and took great care of us. We have been in the store many times and bought from Ashley Furniture in the past and have never had a bad experience. Our salesman Jon has always been great helping us find what we are looking for. Keep up the good work! Thank you.

Ihad a phone order since I live dar away from this store. Chase did an amazing job at completing my order and answered all my questions. I'll definitely be shopping there again!

We had two people help us out. Both very helpful with getting us what we need.

Chase was helpful as well as accommodating. Professional. Honest.

Chase was knowledgeable and very friendly. He made the whole purchasing process seamless and was very transparent with all the pricing and financing options. I highly recommend to go see him.

I ordered a bedroom set for myself and 2 more for my sons. It was delivered and 1 bed was broken and 1 dresser was broken. The delivery people told me about this. This was Friday and when I spoke to the warehouse, I was told they wouldn’t get to me until Tuesday. When I told them that was not going to work, magically it was available for the next day. After they left, and I was making up our bed I noticed that the mirror on the dresser wasn’t installed correctly so there was a screw popping out, and also my footboard had a chip in it. My husband came home and called the Ashley Store because that was where we bought it and assumed that they would provide customer service. We were basically told that they can’t help with anything and we have to talk to the warehouse directly. The pieces in my bedroom art won’t be available until the end of April. I mistakenly thought that Ashley had a higher quality of furniture, but the only thing higher was the price.

Fantastic staff, fantastic prices, fantastic quality. Not much left to say really.

Camilla was absolutely terrific! She was very knowledgeable about the furniture we were interested in and helpful throughout the buying process. She reviewed various options with us without making us feel pressured.

Our salesman Jon was the epitome of what we wanted in a salesman. He allowed us to explore the store but somehow knew when we had questions. He gave us the entire breakdown of what we’d be paying. Gave us his card. We went to one other store then right back to put our order in. Such a stress free experience.

Great experience. Billy helped us and was very informative with the different furniture sets we were looking at.

Great experience from our sales person and delivery.

Salesperson was quick to help. Answered all questions. Handled the sale and delivery. No issues. Great service. Great couch.

Awesome experience, John was amazing help me find everything I needed, helped with prices ,very helpful

Chase our Salesperson was very helpful. He went above and beyond to make us happy! Awesome job Chase👏 We will be back again soon and will ask specifically for Chase! BTW…. Your designer for the store is superior to any store around! Outstanding! Thank you

Looked for an oversized chair today from a lot of places. Only had the option buying online. Found a gorgeous oversized chair in the EXACT color I was looking for. Called Ashley furniture in Youngstown oh., spoke to the most helpful man ever and he set me up immediately with my order. No fuss buying, explained everything to me along with the warranty he sold me for a hundred and some change, gave me the delivery date and BOOM, done! He made certain I was happy and thanked me for shopping. I purchased a HUGE bedroom ensemble about 5 years ago and it is still GORGEOUS! Excellent craftsmanship, wood used and it’s really stunning. I receive a lot of compliments on this. Ashley has an abundance of high end and quality pieces that are extremely attractive, affordable and very well made.

Quick, easy, and painless shopping experience!

Ashley Furniture had exactly what I wanted. I quickly found what I was looking for. Great price. Chase was a very nice and knowledgeable sales associate. Im happy with my experience at Ashley.

I always appreciate the level of service I get from Ashley Furniture Store in Boardman and David Messersmith in particular. Highly recommend David and the team in Boardman, OH. If you’re looking for everyday furniture this is the place to go.

Customer service at the boardman furniture store was on point… she helped immensely!

Our salesman was Josh and he could not have been more helpful! He was no pressure, no stress and very knowledgeable. Whenever we finally came to a decision on our sectional and coffee table, he was there to help us with setting up financing and delivery, while even offering advice on keeping everything in pristine condition after it arrived. I could not recommend Josh enough and will continue being a customer due to all of his help!

The sales team I am dealing with has been nothing but great!!!! Helped me purchase the sectional of my dreams and even got me the absolute best possible price on it. I highly recommend Ashley Furniture and especially Tony from the Boardman/Youngstown location. The delivery is very fast also

I just bought a beautiful off white Queen sleigh bed set. Great prices!

Great variety of furniture. Found exactly what we wanted. Chase Prosser was very professional. No pressure, explained everything and even searched for discounts. Will be back for sure!

Thanks Josh at the Boardman store for all the help with the couch purchases! Great deals

Excellent service. Chase was really fantastic with knowledge and help us in our needs

Anthony P. Was extremely helpful and friendly. As I described what I was looking for, he was able to take me directly to item. He offered an explanation of the item features as well as quickly checked for in-stock availability. The transaction was pleasant and I’m looking forward to enjoying my purchase

Chase was very helpful and nice. Made our purchase smooth.

Couldn’t have asked for a better experience today, abrupt life changes called for something new, and the call was answered. Billy was always two steps ahead of the game and it was great meeting him and chatting as we figured things out. 10/10 experience and you earned a repeat customer being a trustworthy American-Values business. Thank you!

I had several issues ordering furniture because I live in a physical building.Your salesman chase is a most professional kind respectful and professional young man.You should keep him around

Highly recommend. I was lost when I first came in. The salesman, Jon Brown, pointed me in the right direction. My wife and I were there to purchase 2 mattresses. Jon helped us through the whole process, from picking out both mattresses and accessories. We were very happy with the end price also. The whole process was very painless and easy. We will be back. Again, highly recommend!

I worked with Dave Messersmith. He was not pushy and was extremely helpful. We bought a living room set and he helped get us set up for our delivery process.

I highly recommend Josh at the Boardman location. I never felt rushed or pressured. He answered all of my questions, and was very professional, yet friendly. I only came in to look really but the sale was too good to pass up on this particular sofa that I had my eye on. I opted for the home delivery and the extra product protection, at his suggestion. After he explained all that it covered for about 15% of the total cost of the sofa, it was a no brainer. My luck, someone would spill red wine on my new ivory upholstery, so the protection plan is worth it. The delivery is set for 2 weeks from the point of purchase (very reasonable for a big box furniture store). I would gladly recommend Ashley Store and Josh to any of my friends or family. I will be back, maybe for a recliner and a mattress next. FYI, treat your salesperson right, bc they know about extra savings and deals that you may not be aware of. Just a helpful tip. Thanks, Josh, and best of luck to you.

Great customer service!

Cyndi gave us wonderful service and answered all of our questions and was patient as we made our decisions.

Billy kimpel was wonderful, very helpful in finding a piece to go with the couch I was looking at. His extensive knowledge on the lines of furniture were very informative ..great experience

I went just to look at a table and chairs as I bought living room furniture last year. The price, quality and expertise of the salesperson was exceptional! I made the purchase! No more looking!

Dave was awesome. Took his time and explained everything

Great experience. Anthony was great to work with. Very helpful.

Sales person was very helpful. Took time with me.

Absolutely happy about our experience

Zack and Jaimie were very nice and Zack extremely helpful, he will make sure you get approved to leave with something. 😉 I was very pleased with them both ~ Thanks Guys! I will recommend to others.

We had a store credit and the sales staff was very helpful.

Stopped at Ashley Boardman to shop for a mattress. Jon Brown greeted and steered us in the right direction. Jon was very knowledgeable and helpful. Even though we were just looking, we purchased a Purple Restore Plus. Thanks Jon, we'll be back.

Billy was very professional and helpful. Even though we are ordering our furniture online, he was very helpful in showing us the material, color and size. Would definitely return to Ashley and recommend Billy as their salesman!!!

Very professional and knowledgeable to work with. Great experience, only place we buy furniture!

I completed my purchase online and over the phone. Jamie Williams was extremely courteous and professional. She answered all my questions with exact precision and made the buying process pain free. I had been looking for weeks for the "perfect" bedroom set and found it at Ashley. They had it in stock and was able to offer Saturday delivery. Jamie set everything up, I'm extremely grateful she was the one to answer the phone!! Thanks again Jamie!

We had a Awesome salesman salesman was smooth and easy they worked on the price too

Chase was great!

No stars very upset had to pick a star to finish never buy at Ashley again

Beautiful furniture, and the help when me and my wife arrived was excellent, very helpful from beginning to end, a pleasant experience, will definitely be going back

Camilla P. from the Poland store was so nice and explained everything to my boyfriend and I about the purchase we were going to make. Definitely would come back in the future!

Was looking for a dresser for my daughter. They didn't have one she liked in store but was able to order one.

Great experience

Ashley Furniture has the best selection of furniture and hands down the best sale representatives. Jon Brown was very helpful and I did not feel pressured while I browsed the show room

Nancy was great and very helpful at the Boardman store

Talk to Josh... Best ever

Chase prosser was very nice and helpful... great experience

The salesperson was very courteous and very helpful. Was great

Great price! Good deal on shipping. Salesperson was very helpful. ( Chase) Time will tell how it holds up compared to our previous upholstered furniture!

Great experience and even better customer care. Big thanks to Cindy!

If I could give zero stars I would. I purchased a sectional two years ago and bought the extended protection plan. About two months after having the couch the material began piling, the cushions wore down, all of which is not covered under the warrenty (which I understand the wear & tear from day to day life). I make this comment to just point out that the quality was clearly not good from the beginning. Then a few weeks ago the seam started to separate from the binding on one of th cushions, so I reached out to the company to open a ticket because I was explain by the sales person when purchasing the protection plan that as long as damage was not caused by pets or a person that it would be covered. Again, this is a quality issue and after submitting pictures and the form my claim was denied. The representative explained that this is not something that is covered under the protection plan and my ticket was closed. I am left highly disappointed and feeling like I paid for nothing. I will never be making a purchase from Ashley's or any of their sister stores. As a company you chose to work with these brands and it is sad that you don't stand behind the product you are selling. Highly dissatisfied!

Very helpful and helped us figure it out .

Excellent experience today at the Boardman store. The associate was knowledgeable, helpful and patient as we looked at the various sections to a customizable sectional. Order is in and waiting delivery in 3 to 4 weeks.

Billy did an excellent job explaining the different mattresses. His knowledge and personality were wonderful.

Nice, Friendly service, great people

We had a great experience at Ashley’s today. We were able to find the furniture that fit our room and needs with the help of Chase ! 10000/10 recommend, will definitely be back !

Great quality and selection! Thank you Camille for all of your help.

Josh was wonderful to work with. He was knowledgeable and patient with me. He has a wonderful personality that add to the Ashley family!

Store was lovely; we found what we needed and got it ordered with a reasonable timeframe. Our salesperson Chase was terrific!

David wad wonderful. Personable and very helpful!

Zach was super helpful and on point. Walked me through the online stuff and app easily over the phone, and he's very patient, I'll Definitely call him back

I found sales people to be very hepful

Fantastic service from my salesman Chase. Great products, price and service. Highly recommend this store.

I ordered my couch on Nov 24th. When I ordered the sectional, everything was available & set for delivery Dec 17th. A week before delivery, I was informed that the corner piece was no longer available & they couldn't bring my couch until after christmas. I called in, thankfully the employees at the store were helpful because customer service was NOT. They told me that they could deliver 2 pieces on the 17th as planned & that the wedge could be delivered the 21st. That would work because we got rid of our old living room furniture ahead of the initial delivery. Now here I am on the 20th, I get a text stating the last piece will not be delivered until after Christmas. We are hosting a birthday party & Christmas for our families. It is not ideal to be without pieces of your furniture. I was told that my "backordered" piece arrived at the warehouse on the 19th, but it did not make it on the truck to be delivered on the 21st. I am frustrated with the situation, especially since I was told that the furniture was IN STOCK a MONTH ago when I ordered it. No one seems to care about the situation that we are in. We have purchased a decent amount of furniture from Ashley's, I will think twice before doing it again.

Jon was very helpful and explained all about the mattresses before we chose one. Very helpful and not pushy 😊

Fantastic customer service ! Cyndi was wonderful by covering all details and making a last-minute need possible! Gave me great options for a future purchase for an elderly man that has limited mobility.I will be back to purchase again.

Cyndi Gorgacz helped me pick out the perfect couch for my wild household that includes 2 dogs and 3 small children. Thank you

Our salesman was knowledgeable, professional, and delightful.

Our salesman, Chace, was very professional. Very easy to work with. Chase answered all of our questions and made buying our furniture a pleasant experience

Our sales lady was first class. She knew the products and was great at customer service.

Great experience today. Anthony was a great salesperson. He did not pressure, he answered every question we had. Also, he made great suggestions. Great experience. Will return.

Solid product!

My 89 year old fathers lift chair bought from ashleys stopped working the remote needed replaced. We purchased the warranty the repair man came out over 6 weeks ago said the part would be in 10 days. We are still waiting for a replacement when I call to see if they have shipped I am told no. My poor dad cannot get out of the chair if the remote doesnt work. Just beware when they try and sell you a warranty promising they will fix your issues because we wasted over 120$ and still no replacement 6 weeks later. Not a happy customer...

i see your reply would like to know our actual experience. It was actually not that good. We picked out 3 different couches in your system and could not try out ANY of them. I called 6 stores within 3 hours for us. no luck. They say its not a floor model. we went on to Raymour an Flanigan and got what we needed. :)

It was a wonderful experience and I highly recommend asking for Cyndi ! She is delightfully honest and sincere . She answered my questions and then some . She also was understanding when I couldn't find my drivers license and had to go home and find it . I found it all right , wedged between a couple $20 bills in my wallet purse . ( I had it ALL along ) I came to buy an early Christmas present for my husband , a reclining chair ; bonus I ended getting a love seat for the two of us ! Score ! Thank You Ashley Furniture and Cyndi ! Wanda and Jim Midkiff

We purchased a love seat which we really liked. The sales person was very helpful.

Can’t wait to get our new couch and loveseat. We got a great Black Friday deal! Our salesman Dave M. made the process fast and easy! We will be back to complete our living room!

I had the pleasure of speaking with Zach today! I thought it was my son Zach pranking me, but the joke was on me. He found me exactly what I’d been searching for all using our cellphones! He’s AMAZING GUY & yes I’m bias to the name Zach! I can’t wait to receive my sectional sofa!!

Great experience and very helpful

Great experience and wonderful saleswoman. A+

Kind, informative, knowledgeable salesman took care of me.

Our experience at the Boardman Ashley was pretty awesome, Chase was very knowledgeable and helpful with our purchase.

What a stark contrast experience compared to the absolute failure of Value City Furniture. Cyndi Gorgacz you're a saint. Ashley Furniture - Boardman Store. Give this woman a raise! She was helpful, knowledgeable, and went out of her way to make sure we got accurate information about the availability of the pieces we wanted. Not pushy at all, very personable. It was a pleasure working with you Cyndi - not that I'll need any furniture in the future being that this was our last room in the house that needed a "facelift" - but I will absolutely recommend you to anyone asking me in the future. Keep on keepin' on. I hope this reaches you somehow!

Walked in knowing what I wanted was in and out and Cindy was amazing and Zack the Sales Manager five stars Thank you for making the process smooth and fast.

Excellent mattress , friendly service and simple purchase process. Thank you !

Store was very clean. Camilla, my sales rep was absolutely amazing. She was knowledgeable, patient and very kind. Former customer and looking forward to another fine buying experience.

Jaime W approached me right away I told her I was just browsing at this point Later she reappeared answered few questions made suggestions , no pushing . A perfect sale, answered questions, checked stock, closed sale Very professional! Thank you so much Jaime W

Great experience. Zack was very helpful, as was Camilla.

It was a awesome experience

Billy was so awesome and very patient with me!! My husband and I will definitely be back!! Great customer service, thank you! 😀

Billy is the best sales person! We will always buy from him.

Went in to purchase a dining set, didn’t find what I was looking for, but did need a set of purple sheets for our bed. After a bit of searching, the front desk manager told me that I had a protection plan warranty that had a credit because we hadn’t used it, and credited the balance towards my sheets which, my sales associate sold me for the online sale price. It was just an awesome day. They went out of their way to make sure I was completely satisfied 👍🏾

Jon very helpful sales associate!! 👏 Attentive service too...purchase success!

Chase was fantastic. He was very helpful with creating the room we needed. He was very knowledgeable about the furniture we were asking about, and was able to point us in the direction we needed.

Our salesman was Chase. He did a wonderful job of helping us, was quick and efficient, did not pressure us. We will definitely do more business with him.

Found what we were looking for. Sales people were friendly, knowledgeable and accomodating. Good prices and large assortment.

So far we are happy with our purchase of the two chairs we picked out. Anxious to have them delivered and see them in our home. Camilla was very nice and was helpful.

Very knowledgable of product!!!! Nice personality.

I went t0 Ashley’s looking to buy a couch and Ms Jamie Williams was very helpful w the product I brought.

We have been shopping at Ashley’s for years and we have never had a better experience than today with Camilla! It didn’t matter if our total was $10k or $2k she was extremely polite, helpful and attentive! We look forward to Camilla being our go to person at Ashley’s!

We loved our salesman. We weren’t pressured into buying a certain mattress and we were offered the Black Friday deal. Very happy with our choice. First and last stop.

Best service, professional and very helpful. Also, so friendly! Thank you

The staff were very friendly and welcoming. Order processed quickly without any hassle. Entire process efficient. Huge selection and reasonably priced, too. Will definitely go again!

Chase helped us out in the store. Extremely satisfied with our experience so far. He was so helpful and informative when it came to the furniture and all the promotions going on. Will definitely be back in the future!!

As soon as I entered the Ashley Store, I was greeted and the person was able to provide me information immediately. The mattress protector was exactly what I wanted! Thank you.

Cyndi Gorgacz was extremely helpful and pleasant to deal with. She had a wonderful personality and made my daughter and I feel welcome. Cyndi was able to answer all our questions! I would recommend her to anyone who walked through Ashley's door!

Camilla was great. Patient, professional and very helpful, especially when she sided with me against the sectional. I couldn't have won that battle without her. Highly recommend seeking out Camilla should you be at the Boardman OH location.

I was shopping for a mattress and Josh was extremely helpful. He spoke from personal experience and was very knowledgeable on his products. I will certainly return to this location.

Cindy was the most helpful I trying to help me in making the disicions in improving my bedroom space. I will always be back for my future plannings. Thank Cindy

Our salesman Jon was fantastic. Very helpful and great discounts

Went in Ashley looking for a sidetable I found on line . Jon helped me and was so professional , helpful and informative. Actually we ended up with cocktail table and end table in addition to side table . The store is very clean and they matched on line pricing !! Win!!

Fast & courtesy service with NO pressure!!

Great place a lot to choose from in the store. Our salesperson Jon was very helpful and knowledgeable of the products and helped us make a great choice of furniture for our home. There was no pressure, and he wanted to make sure we had all of the information about a few similar selections we liked so we were able to get the right furniture for our family. Thanks Jon, we will definitely be back when we need something else!

Our salesman Billy was off today so Alex took over for him After being ignored by the lady behind the big counter showing another salesman something on He r phone .Alex did an excellent job. Thank you Alex

Pleasant experience

Very friendly and helpful

Billy at the Poland store was so awesome!! He was so helpful in finding the furniture we love for our new house! His customer service is A++++

We had a great experience. Cyndi listened to our needs and showed us a few options before we decided. Never felt pressured, always felt helped.

Excellent customer service from Tony!

The gentleman that helped us today was very personal able and knowledgeable. He even helped us save some money. We went there about a month ago and was going to spend quite a bit of money but the lady did know the answers to our questions and was not customer friendly. Kudos today!!!

I am very happy with my purchases. Special shout out to Billy Kimmel in the Youngstown store for his expert help and assistance. He "got me" and we were able to put together the perfect look for my home. Best salesperson I have ever encountered. Delivery was awesome too. Kudus to all.

Awesome salesman!!!!! He was so very helpful and kind … his name is Chase from the Boardman Ohio store !!!!

The salesman bill was very informative and didn't push a sale I can't wait till I have my new sofa. Thanks

Chase, Jennifer and staff were awesome! Great experience highly recommend go there for your next furniture purchase!

Very kind and extremely helpful. Listened to what we wanted.

I had the pleasure of working with Chase Prosser from the Boardman, OH store. His patience and willingness to provide excellent customer service over the phone were phenomenal! There aren’t enough “stars” available for the service he provided this evening! Thank you, Chase!

Great experience. Purchased a bedroom and mattresses. Salesman Chase did a fantastic job of helping me find what I liked and in my budget!

Tony was wonderful to work with and made my experience enjoyable!

Great service, easy to work with. I liked that the sales person, Jon listened to what I needed and directed me towards my budget, no up selling. I walked away with everything I needed at a great price. I will always start there for any furniture shopping I need.

I went to Ashley’s today to look at a table with 2 chairs. When my sister and I walked in we were greeted by DAVID MESSERSMITH from there I showed him a picture and he took us right to it! He checked on shipping and delivery date I choose to do store pick up! He rung up the order and off we went to have a wonderful rest of the day ! Awesome guy!

Chase was an excellent sales person! We had gone to a competitor and were unhappy with the service. Stopped in and Chase found us everything we wanted for our living room. Couldn’t be happier!

We received a rebate for not using our warranties on furniture bought 5 years ago. We were helped by Camilla and she was fantastic! Helped us to find exactly what we were looking for, priced matched the Internet price and was patient all while we were dealing with two babies. Her customer service was impeccable and will definitely have us coming back again!

Monica was awesome so sweet and informative

Great product, great service, and easy purchase.

Helpful, knowledgeable, low pressure, smooth experience. A really good experience. Thanks!

Visited the store on a Saturday afternoon to order 2 rocker/recliners. We were greeted as we entered the store and asked if we needed help but declined so we could look around. After deciding on recliners we quickly located a salesperson and placed our order. All our questions were answered during the process. We then took the order to the service desk and made payment. Great selection and friendly staff.

Never buy warranty. They will not honor it, and will treat you terribly. Management when asked to intervene also discriminate against disabilities, and violate state laws. Nearly had to get a lawyer involved over a simple defect on a $5000 peice of furniture!

Jamie Williams was really a pleasure to have as our salesperson! She was not pushy and very helpful when we decided to purchase my living room set.

Chase was very knowledgeable regarding mattress brands and features. Helpful, friendly and respectful.

When I walked in the store Cindy greeted me with a big smile! I was looking for a bedroom set and mattress I was so glad she was the one that waited on me she was so helpful and we put the whole room together when I have to buy furniture again I will go to her 6 stars to her!!

Very friendly and helpful. Will definitely buy again!

I came in to look at bedroom furniture. Dave was very helpful with my purchase and even gave me a discount on my mattress!

Love Ashley Furniture. So many styles and choices - and helpful sales associates make purchasing a breeze. Shout out to Cyndi at the Boardman, Ohio store - she was fantastic!

Billy was extremely knowledgeable and exceptionally helpful. I told him why I was there, and he went straight to work!! He located exactly what I wanted and then spent time finding accessories to match. I will return when I want to add items.

Great experience,friendly salesperson and very helpful

Cyndi Gorgasz was great! She listened to our remodeling story and helped us envision what our living room could be!

I went to two other furniture stores before going to Ashley. The sales people were "sleepy" at best. I've purchased all of my own furniture from Ashley but was looking for a "cute" sleeper sofa for my mil's new apartment. I found exactly what I was looking for within seconds of walking into the store. Jon Brown made a quick cash sale, gave me a discount on the price and shipping and added the protection plan! After this experience I will not waste my time at any other furniture store. Thanks Ashley Furniture!

This was my 2nd couch I purchased from Ashley's and our sales rep. Jon Brown was great!

We absolutely was so pleased with the service. Nancy Welsch,was excellent. She explained everything to us. We were so pleased to have a salesperson that was so knowledgeable and kind.

Highly recommend! Staff was helpful and friendly. Billy was great and he explained everything in a professional manner. A great experience.

They were very friendly and helpful. Price was good. Still waiting on a tracking number for my purchase

Cyndi G was awesome!! Highly recommend her for all your furniture needs!!

The salespeople were great they took their time did not pressure me and offered to show me as many chairs as possible. I will definitely be going back and tell my friends to go there too

The store was very crowded after we got to Ashley’s. So the sales person helped us after about three minutes when we finally found what we wanted. He was very friendly

We had such wonderful help from the associate Nancy. She was very helpful and very very nice!

Nancy was extremely helpful helping us choose the perfect couch! Highly recommend Nancy @ Ashley furniture!

Many thanks to Dave M for help selecting a power lift chair for my wife. He genuinely cares about serving the needs of the customer.

CAMILLE MADE OUR VISIT TO ASHLEY ENJOYABLE AND FUN! HELPED US FIND THE RIGHT PRODUCTS FOR OUR NEEDS! LOOKING FOR FURNITURE FOR BEDROOM OR ANYWHERE IN YOUR HOUSE. HIGHLY RECOMMEND CAMILLE PEARCE!

Cindy was extremely courteous, took her time with every detail and made sure we were treated fairly

I visited 7 stores looking for a mattress set. I was most pleased with Ashley's Youngstown store , and the deal that I got. My salesman, Chase did an excellent job, and I will go back there in the future.

After shopping for 2 years for replacement furniture (I'm picky and cheap), I finally found a living room set. Was very happy with my purchase since it was during a 'labor day sale'. I received a couch, loveseat, chair and ottoman for $2,000. Sales guy, Dave, was great and the financing department had me set up for 12 payments with zero interest within 10 minutes. Fastest deal I have found!

Today I went Ashley looking for mattress very please w my purchase. Cyndi was very helpful polite n just willing to help me find the right mattress

We were both very pleased with the customer service we received. Thank you to Jennifer Stevens and Nancy E for making our furniture and bedding purchase experience a great one.

sales staff was great and took time with us, the prices were cheaper then three of there competitors in the same area for the same exact product

Jamie, our sales specialist, was amazing, patient and very knowledgeable. She made the entire experience wonderful. The selection at Ashley Furniture was incredible!

Went to different places comparing prices and actually they were the cheapest! Loved that the warranty is local don't have to contact random numbers quality was way better than other competitors

Jon Brown was excellent and answered all my questions. He sold me the right mattress for my 85-year-old father!

Tony was so helpful and customer focused. He didn’t try to pressure us but he did check on us to ask if we had any questions. I appreciated there was no hovering. In the end we purchased a living room and dining room set with an additional coffee table and side table. We got great sale price on everything! Ask for Tony the next time you’re there.

Pretty big selection of quality furniture at reasonable prices. Chase helped us and was fantastic!

Sales person very helpful and professional. Would highly recommend everyone I know to go to your store for their furniture. Very through

Excellent service

Nancy was great, she answered questions we had and made the whole experience easy! We will definitely be back in the future!

Worked hard for me to get what I wanted,

I arrived and was greeted by a very friendly salesperson, (Jon Brown), who showed me the area I needed to looking for my recliner. There were many choices and I got the one that I wanted. It was fast and with no hassles. Good job Ashley's>

Great salesman personality...enjoyed working with him!! Very professional 👏🏽!!

Hi my experience at Ashley was 100% positive. My sales girl could not have been more helpful or patient. Thank you Camilla

Loved the service and my salesman was excellent. Love my chair I purchased

Jamie was very helpful and we were able to get what we needed.

We bought a new sectional and love what it’s done to our living room. We worked with Dave Messersmith. He made the experience fun and painless.

Billy Kimpel took care of me and I had pricing from looking online and wanted to see the stuff at the store . They started the Labor Day sale early and he saved me a lot of money. Plus they are going to deliver and assemble a bed, living room set and table set. Thanks Billy

We were very impressed with Billy as our sales person. We were able to purchase everything we needed & Billy worked with us on our price for each piece we purchased. Thank you, Billy! Would highly recommend the Boardman Ashley’s store & Billy, as a sales person.

Needed more stuff and Jamie made it easy to add to an existing order.

Billy was very helpful! Great experience buying my couch!

Chase was professional and listened to our needs. No pressure sales which we appreciated. Highly recommend him.

Salesman, Chase was very nice and was able to help us find what we needed. We will be back for more things needed in our basement project!

Item in stock, on the floor, and in my house in a few days. Great products, great service! I’m definitely a repeat customer.

I was able to handle the needed business efficiently and promptly. Thank you Jamie for kindness and excellent service.

John at the Boardman, Ohio store was awesome!! He explained everything to us checked to see what was in stock and what we would have to wait for. Checked on multiple things for us. We had a wonderful experience at it trip there. Would definitely recommend going here. And if your lucky, John will help you!! Thanks for everything John!!

Very nice lady 👍

Miss Cyndi was terrific. The whole staff seems pleasant and it's a nice atmosphere to shop

So far so good. We will be awaiting our purchase. The sales person we had was really nice and friendly and we enjoyed dealing with her.

My husband and I had an amazing experience at The Ashley Store in Boardman Ohio thanks to salesman Jon Brown. He was very friendly, professional, and patient. It was evident that he loves his job and his customer service skills are remarkable. He is definitely a great asset to the company.

Chase was great to work with. Excellent service!

Camilla was very helpful, relatable, and nice! Made the buying process easy.

I bought a living room set at Ashley. The salesman, Joshua, was friendly, helpful, and did not make me feel pressured in any way. The store was extremely clean and the displays were spaced apart so I could easily navigate the store. There was a good selection to choose from. And my items will be delivered in a few days!

Camilla was extremely friendly in helping us pick out a mattress and getting the sale through!

Friendly people, had to order my furniture so we'll see about the service

Our experience with Dave Messersmith was excellent. We didn't feel pressured or the typical sales "tactics" at all. Instead, he listened to our concerns and made a recommendation that fit our needs and wasn't the most expensive thing on the show floor. We appreciated the smooth communication also from start to finish of delivery. We'll definitely return here again to purchase additional furniture needs. Thanks Dave!