Ashley Store Norman, OK

I had a chair already picked out from a previous visit and I came in to purchase it The young man who assisted me was so helpful! I couldn’t have done it without him. The young lady at the desk also assisted me and she was very nice, as always! I love your store!

⭐⭐⭐⭐⭐ I’ve had the pleasure of working with Ginger Short at Ashley Furniture twice now, and both experiences have been exceptional. Ginger truly goes above and beyond in her approach, showing genuine care, kindness, and an incredible amount of patience. She took the time to understand all my needs, even when I made several trips back and forth for measurements. Never once did I feel pressured or rushed; Ginger listened attentively and did everything possible to ensure I found exactly what I needed. Her customer service is unparalleled, and it’s clear she’s passionate about helping people create the perfect space. If you’re in the market for furniture, I can’t recommend Ginger enough. She’s the kind of salesperson who makes the entire process enjoyable and stress-free. I’ll continue to refer friends and family to her, knowing they’ll be in good hands. Thank you, Ginger, for your dedication and for making this experience truly wonderful!

Jennifer Pellow was outstanding. She was so kind, knowledgeable, and helpful. She made the furniture buying experience a pleasure.

Everyone was extremely friendly and the store was very clean. Ryan helped us find the couch we wanted and was very knowledgeable about all the different styles and materials. We highly recommend asking for Ryan to assist if he is available!

ginger was so helpful and patient with me made my shopping experience so easy

Found & purchased a sofa & love seat. Got them home and they barely fit into the space and look cramped. Wanted to take them back but we’re going to be charged 560.00 “re-stocking fee”. I can see 10% fee up to, say $200.00, but over that much is just too much. Now I’m forced to live with furniture I don’t really like. On top of that, one of the recliners doesn’t work and Mathis is refusing to honor their warranty!

Everyone was polite and so helpful.

Everyone was both nice and courtesy.

Banks helped us and she was fabulous! I was shopping for a bed and mattress. She had me try out quite a few, she's very knowledgeable. It was a pleasure shopping with her!

Had a great shopping trip! Kimberly was a perfect sales associate. She gave us time to shop at our pace and answered all our questions.

We bought an "as is" couch off the showroom floor and feel like we got a great deal. I was even more impressed when I came to pick it up and there were 3 guys there that not only helped me load the couch but tied everything down without me even asking. Gray product and great service. Bray was great to deal with and I didn't feel pressure from him to buy.

Friendly knowledgeable people. Very clean and nice store.

Pierre was extremely helpful in listening to our furniture/space needs. Patient, no pressure.

9/14/24 around 3:30pm Jp(at Ashley's in Norman)was super nice, knowledgeable & not like 1 of those annoying salesman people describe.

Y'all! Ashley's in Norman has some super nice things right now! I fell in love with this MCM bed... isn't it gorgeous? Ginger helped me and my sister this weekend. She was so helpful and kind. There were a few changes to the order and Ginger went out of her way making sure we got what we loved with the best possible price. I still have a couple things on my wish list.

Ginger was knowledgeable and very helpful and understanding in what I needed and went above and beyond for me. She is great!!! Thank you Ginger

Kimberly was awesome. She answered all my questions and made sure I got the best deal possible. She never pressured me and allowed me to take my time making a decision. I’ll definitely be back for my next furniture purchase!

Godson was very and intelligent young man that gave me a wonderful deal and there quality is great

We picked out a sofa-recliner and the recliner to go with it. We were going to pay cash. We were told to deliver the furniture would cost $300. To cut that price in half We needed to finance the furniture. Later they offered a cash price with an un-itemized invoice. This really soured the process. It felt like we were negotiating to buy a new car.

We were greeted upon entering by Ginger who was most helpful, upbeat and friendly. She showed us exactly what we wanted. Walking is a problem so I appreciate saved steps.

Was a great experience working with our sales person and her support team. Thank you.

Very friendly and helpful staff

Everyone was very helpful

So kind, helpful, & caring. Ginger is amazing & I hope God blesses her abundantly. She made me feel important & special & it was genuine! Found what I wanted, got my discount, & they'll deliver next week. Awesome! Thank you so much Ginger!

Reggie Johnson was the salesman that helped me & he did a superb job! My experience was very positive & all the staff were so professional & appropriately personal. Love this store!

Ginger was amazing. Helpful but not pushy.

When we arrived at the store I was nervous. Buying furniture is not cheap and I wanted to make sure I would make the right choice. Ginger is great at making a nervous shopper feel at ease. I told her my price range and she showed me my options very quickly. I never felt pressured and was shocked to find the perfect sofa so quickly. We even found a ‘man chair’ recliner by surprise. She was easy to talk to and made the experience a positive one. She texted me when our furniture was in stock and scheduled the delivery through text. I look forward to returning to Ashley Furniture when we need furniture again.

Great Experience.

Great experience with this store. Worked with Bryce who took care of all my questions. Great service from him.

Excellent service! Ginger is outstanding!

I was looking to replace my old Tempur-Pedic mattress and base I previously purchased at Ashley's 7 years ago. When my husband and I walked in the store, we were greeted by Ginger. She and seemed "in sync" as I am a former salesperson (real estate) from many years back. She excitedly introduced us to the brand new, newly un-boxed Active Breeze mattress and base. Truly state of the art! I need to sleep in a very cool environment; and was hoping to find a bed so I wouldn't need 3 fans at night! I was intrigued with the active breeze; but the price was more than I was budgeting. Ginger then expertly and happily showed me the different Tempur-Pedic mattresses, the Purple mattresses and the other mattresses. I had decided on a termpur-pedic, and applied for the credit. When figuring everything together, in many different configurations, it turned out not to be as far out of reach for the new, state of the art bed we saw in the beginning! Ginger is the perfect person for sales. She 100% loves her job,.and who she helps with her job. That resonates and absolute cannot be "faked"! She knows the details of the products, and I actually learned something new about my 7 yr old mattress/base, too! All I can say is: the world needs more Gingers! (and I don't mean hair-color, 😂! )

Poor Professionalism. My husband and I stopped by the Norman Ashley's location to check out a few items that we're interested in. We did the whole dodge the employee sitting at the entrance... but he followed. Annoying but not surprising. Kept giving us helpful info about the products. So, I gave in and asked about some of their living room items. He showed me where they were located at and made some comment about purchase. I was very upfront and stated that we are not buying today and that there is a good possibility that we will purchase online because we live an hour away from this location. Salesperson got noticeably upset. Understandable, but I'm not trying to waste anyone's time, and I felt being upfront with that info would be the nicest option. This is typically when they try to sell you on buying in-house. We have great discounts, we can add that personal touch, make sure everything goes smoothly, etc. His reaction was to 1- get mad. 2-critizise our choice and 3-imply that we were wasting his time...even though he chased us down. Again, I understand the frustration but there are better, more professional ways, of gaining customers. And what's sad is I said we would "likely shop online" it wasn't a firm decision as we've bought from this location in the past. But this interaction left a bad taste in my mouth.

Super helpful staff. All super friendly too!! 5/5

Salesman (Godson) was the best part of our shopping experience. He was outstanding in all aspects. What we were looking for was easy to find and was exactly what we wanting. Being it was a closeout, the price was great too!

Jennifer Pellow was a dream to work with on our son’s apartment decor. I could not recommend her more. She understands customer service, and I appreciate her transparency.

Kimberly was amazing and made the process of finding a new sofa very easy.

Very pleasant and helpful!

Our salesperson Jennifer was most helpful with our purchase, even considering the request we made for another salesperson to get credit for the sale. Both Taylor, our initial contact, and Jennifer, who helped complete the sale, were excellent representatives of Ashley Furniture. Thanks

Great customer service! Kimberly was wonderful! Definitely recommend!

Easy to find what I wanted and friendly staff. Summer helped us out

Reggie was great. Very informative. Very personal. Love him.

Stephanie was great! Very patient, a great seller. We will ask for her again if we need anything else.

Pierre was awesome! We walked in with a picture, he took us straight to the furniture in the picture, showed us a few other living room sets, we went with the original set. Gave us a few options on payment was never pushy just a comfortable interaction. Will be back for any additional furniture wants/ needs. The delivery was smooth and easy.

The experience was nice very friendly staff super helpful overall experience 10/10

For starters, my wife had searched online and knew which sectional that she wanted to buy. We were not there to browse at all. Reggie Thompson greeted us at the door. He was very friendly and told us upfront that he was new to the store so he may not know where some items were located. We told him the exact couch and a coworker pointed us in the direction. We found the couch with little issues. The conversation with Reggie was by far the most pleasant part of our experience. Enter the store manger (I believe his name was Bray). This person was very condescending and if you have ever had an image in your mind on how a “snake” salesman would treat you, then he is your guy. He admitted that the online price my wife was referring to was in fact, “A price that would not be honored. That is just a ploy to get you into the store in front of a salesman.” He also admitted that the sectional that we were purchasing had a promotion that included free furniture. But he would have to increase the price of the sectional if we wanted take advantage of it.?.? I asked if that made any sense whatsoever and he replied with not really. An item for sale has one price, not different ones. I finally asked him how much is the couch that we were wanting to buy. I just wanted a straight forward answer and not any stupid salesman games. I wasn’t buying a used car off of a buy here pay here lot, but I imagine this is how it would feel. It is unfortunate that the employees of the Ashley store in Norman, OK have to work with a manager that could drive customers away, instead of making them feel welcome and appreciated.

Pierre was amazing to work with. He wasn’t pushy and helped me get the best price for my money.

Great customer service. They showed me a wide variety of furniture for my new apartment. Thanks to all

Ginger was super helpful in helping us pick out a sofa and love seat for our new home. We appreciated her approach and she made the process a lot easier without trying to force us into a decision. We’ll definitely be back when we need more furniture in the future.

We went in here to just look for furniture. Since we are building a house we are not in a hurry. The lady who helped us was really nice but I could feel like she was being pressured to get the sale. I kept saying I just wanted a list of the items I liked to think about and she kept trying to put it on a ticket. Even the manager was checking in on us. I didn't really feel comfortable. The selection was nice just not many black leather couch options.

Ginger was great! She helped me pick out beautiful furniture to complete my look.

Super helpfull and fast service!! Ginger Short is awesome!!

Stephanie was so kind and helpful from the beginning of our visit. We felt no pressure to buy anything which is very refreshing. All of their furniture is of top quality and the delivery was stress free even given the fact that on the day of the delivery it was pouring down rain! We will be back to make more purchases in the future!

Great experience! Very fun staff and our sales rep Godson, was great!

(Translated by Google) Very good experience and excellent saleswoman (Original) La experiencia muy buena y la vendedora excelente

Ginger helped us find exactly what we were looking for and answered all our questions without pressuring us to buy something extra we didn't want at any point. We're happy with our new furniture and she helped make the process as painless as possible!

Excellent customer service!! Kimberly rocks and honestly everyone there was amazing!! I will definitely go back!

I felt very comfortable with the fact they let me shop and come to them when I had a question and was ready to purchase. The sales staff was super friendly and helpful.

Knowledgeable staff, friendly, and efficient!

Great selection great customer service

We came to buy a sectional, Ginger was absolutely amazing! She was so helpful in finding what we needed. Thank you!

Salesman Ryan was super friendly and not pushy at all, was a genuine good guy!

Great customer service

Dry nice and helpful

We had a very pleasant experience buying from Ginger at Ashley store in Norman. She went above and beyond in customer service and was always there for questions and issues. I will definitely be asking for her any time I go there. Thank you for your hard work Ginger!! Sue Rachel

I come in here and Ginger was so nice and happy. She welcomed the customer very well and her good treatment made me buy in this store and I thank you very much and as the number one staff of this store, I express my opinion.

Ginger was amazing! She was so helpful and friendly during our shopping experience for a new mattress. Thank you for a stress free experience !

Ginger Short was very helpful and professional. She was very knowledgeable and efficient as well.

Highly recommend using the salesman named Godson. My husband and I just left there and bought the Lerenza 5 piece sectional. He was incredibly polite and let us have our space until we were ready. Very quick and he did everything to get us all the perks and discounts available. Very nice man and he needs a raise. - Keke Riner and Travis Riner

Godson was so very helpful and knowledgeable!!! We were very pleased with our experience.

Awesome staff

I recently had the pleasure of working with stephanie at the furniture store and I couldn't be happier with the level of service she provided. From the moment I walked in, she greeted me with a warm smile and was extremely knowledgeable about the products in the store. even though we didnt find what we were looking for i was more than impressed.

Staff was great and extremely helpful.

Wonderful

Ginger Short was knowledgeable and very professional helping us choose our furniture. I'm so glad she was our sales person. We didn't feel high pressure at all. Will shop with her again.

Friendly and helpful.

My husband and I went in to Ashley’s looking for the perfect sectional for our home. Ryan assisted us, and exceeded our expectations. He was patient while we went back and forth, and also gave us pointers that helped us choose the best for us! It was so easy to talk to Ryan. We recommend him for your next furniture purchase.

My mother and I recently visited the Ashley store in Norman and were greeted with a warm welcome and a smile from Kimberly right as we walked in. Our shopping experience was pressure-free, with excellent customer service throughout, and the delivery of in-stock items was impressively quick! While every employee we interacted with was fantastic, Kimberly and JJ truly made our experience outstanding.

Bray Eddleman was our salesman at the Norman store. He was very friendly, helpful, and knowledgeable about the inventory in the store. It was a nice experience and we will certainly ask for him when we return for anything else. Thank you Bray!

Jennifer McCoy was very patient and informative! She worked hard to get us a great deal!

I love Kimberly she made our experience so wonderful & we love our new furniture!

Today Bryce helped us and was awesome! Highly recommend

Ryan was very helpful. Prices are good.

Found exactly what I wanted. Purchasing process was easy. Stephanie was professional and friendly.

Summer was very helpful getting what we needed and vert you understanding about our budget we appreciate and thank you so much.

Great service from Jocelyn

Summer was amazing and helped me find the perfect couch that fit my needs. I’ll be reaching out to her for my future purchases :)

My girls and I went in looking at living room furniture. We really didn’t know what we wanted but Ginger came to the rescue. She was kind, professional, patient and listened to our needs. She was very knowledgeable about everything we looked at and never made us feel rushed while trying out furniture. Thank you Ginger!! You’re awesome!

Ms. Kimberly was awesome and what a sweetheart of a lady! Please take great care of her she’s one in a million! - Joe & Christi A.

Jennifer was absolutely wonderful! I will buy from her again…next on my list - a bed!

We were shopping for a particular piece of furniture, our salesman, Ryan was a great help! We’re totally satisfied with our purchase and the help of everyone involved in our purchase. Ashley’s is a beautiful store absolutely full of beautiful home furnishings!

Summer was the best. She went way above and beyond our expectations.

Wonderful salesman

(Translated by Google) I love everything beautiful (Original) Todo bello me encanta

Ginger Short was a ray of sunshine to work with. She was very helpful and worked hard to get my husband and me the best deal she could. We will definitely be back to Ashley and will be asking for Ginger!

What can I say? Bray saved the day. Got some sweet couches, but I still gotta pay. Either way, the service was grea....t.

Jocelyn Q! Was an amazing associate was warm and embracing not pushy she is an amazing Literally.

Summer helped out my friend and I today. We came in looking for a dining room set and her professionalism and willingness to help we ended up finding the dining set my friend wanted and an additional chandelier. She also helped me find a bed that was an amazing deal! Definitely recommend this store and Summer!

Please ask for Stephanie when you arrive. She is very knowledgeable in design, and helped me make the right decision in purchasing my sofa table. 5 star service! James Young

They sell bottom barrel quality for luxury prices, lied about whether it's real wood, charged me for extras I never ordered and wouldn't allow it's return despite being new in the box.

I came to Ashley's to get furniture to start my first home. Make sure to ask for Ginger! She was absolutely amazing. She was so kind and helpful. I will be going back to Ashley's for anything I need and will be making sure to use Ginger. Definitely get the furniture protection. I've already had to use it and they replaced it quickly and easily. Worth it for sure!

Ginger went above and beyond in helping me find the perfect entertainment center. Not only was she incredibly knowledgeable and attentive, but her friendly and warm personality made the whole experience a pleasure. I couldn't be happier with the level of service she provided. Will definitely return to this location because of her service. Thank you Ginger!

Great salesman

Teresa Vo the sales manager is absolutely amazing! She is so attentive, caring and kind!!

Jennifer was very personable and help me find and purchase the exact furniture I was looking for!! In and out very quickly!

I had the worst experience ever with your online shopping! First it wasn’t clear that the item will be delivered from another store which is Mathis brothers and then they sent me an email confirmation that the item will be delivered on the 6th and I had to cancel my trip to receive the item because someone has to be at home to receive and then the item wasn’t delivered that day and after calling them they gave me another date and yet it was delivered later that the time they said they said it will be delivered and the item came opened( and it was said it the notes they it should not) and it became dirty stained and opened! And until now I have calling and chasing after my item! Very poor communication and following up it’s like they don’t care!!!!

Ryan was very helpful and helping us getting our new furniture. He listen to my needs and showed us the right direction.

While the people are friendly and great and I have bought several pieces of furniture here, I think the quality of the furniture has gone so down hill it should be in a walmart and priced as such. The bedroom suite I bought is like cardboard and I doubt lasts more than 10 years as long as it is never moved and it cost as much as an heirloom set of furniture. I probably will never shop here again.

Ginger is always amazing and so kind. We know that she will be honest and let us know exactly what’s happening the entire way. I will never use anyone else for my furniture needs.

My sale men was great

I absolutely love Ashley‘s my daughter and I bought a desk from Godwin totally cool, and made the process enjoyable. We love his sense of humor

Pierre helped us and did a great job. Very friendly, knowledgeable, and informative. He really looked out for us! Highly recommend!

Mattresses stink I don’t recommend anyone purchasing a mattress from this place

Never buy a mattress from Ashley homes they can’t help you if you the mattress sucks

We saw Bryce today. He was friendly, very patient, knowledgeable on products and the store inventory. He was relaxed and we never felt pressured. He diligently worked to get us the best deal. I will definitely go back to Bryce for our future purchases and you should to. Highly recommend him.

Pierre was professional and extremely helpful. He helped us find the best prices for the pieces we wanted.

Stephanie was fantastic! She took the time to walk me through the store and helped me get the best for my money. She also showed me all the options for the styles I was looking for and was super patient and friendly. The whole store staff are awesome! Im so excited to get my house set up.

Kimberly was very helpful and friendly. She listened to want I wanted and gave me all options for my consideration. Also, she was experienced and knowledgeable. Made the experience fun.

Happy courteous and efficient!

Jennifer was very sweet and helpful.

Very disappointed. We bought a $900 piece of furniture. Was never told we had to assemble it. Called and complained, was told they could assemble it and deliver it for $149. We were not happy with that but agreed. We went to distribution center with the furniture piece. They said it would be $249 to assemble. . Then the mgr came out and said that they can not do the assembly. Apparently not all departments on same page. Very frustraring especially with me making two trips to the distribution center. We said forget the rat race and left it there and got our money back.

Ginger was very helpful and accommodating. Feel 1000% happy with the choices she assisted with choosing.

Ginger has been amazing to work with! She assisted me with finding the bed set I wanted and has gone above and beyond to make sure I have what I need as well as satisfied with what I purchased. I will only work with her for anything I purchase from Ashely moving forward! She has made my experience with Ashley extremely positive!

Paul is great and super easy to work with, as is all the staff at the Norman location really!

Very helpful, nice and friendly. Will be making additional purchases in the future!

The sales person, Jennifer, was very knowledgeable. She was also very patient with my elderly father. Thank you!

Actually had a fun experience with the staff and was able to get what we wanted. Very upfront and honest people.

Pierre was great and the whole store staff was courteous and helpful. Made our purchase a breeze and very happy with our purchase

Sarah was a pleasure to work with! she had amazing knowledge of everything and was so helpful and friendly. She had the best customer service. The store was clean and it was all around great experience.

We needed a new bedframe for our new adjustable bed and after going to countless furniture stores we decided to come here. Right off the bat Summer was amazing helping us find the right one. We told her what we already had in our bedroom and wanted something to match. She showed us so many pieces and was even willing to carry around nightstands that looked like ours to make sure it matched. She was so helpful and we ended up with the one we loved. It looks so beautiful in our room and we couldn't be more happy! Thank you so much!

Ginger and Lindsey were amazing! Very informative, thorough, and friendly. Made the experience more like shopping with friends than a salesperson. Would give 6 stars if I could!!! If you need anything, Ginger and Lindsey have got your back ❤️

Bryce was a great salesperson. He was patient with my disabled husband and took the time to explain things so he would understand. We tested almost every recliner in the store with the specs we were wanting. It was a long and tedious process but Bryce was patient and helpful. I highly recomend him.

Ryan was very helpful in finding what I needed. I appreciated his diligence and helpful attitude. He knew the inventory well!

Excellent service. Jennifer went above and beyond to help us out. She was kind and patient.

Jennifer McCoy was the sales representative that had helped me. She was very helpful and knowledgeable about Ashley products and their products. She was pleasurable to work with and I enjoyed chatting with her. She is a natural at sales.

Ginger, your home furnishing specialist, and Prarie, cashier, were very professional and helpful. They have excellent listening skills and were able to understand my unique needs. They offered options and recommendations that were perfect. A big thank you from me and my entire family!

you buy thousands of dollars of furniture and less than eight months your mattress goes bad I get a replacement I have to pay for delivery that's bowl six months after the replacement mattress I have to get another mattress I have to put now pay 300 more dollars for delivery that's bowl do not shop here. The customer service is horrible they do not care one thing about you they want the money and they're done with you. The delivery men are wonderful. Customer service is horrible. I would rather go by thrift store furniture than ever go back to Ashley's again.

My husband and I were greeted by Kimberly when we walked in she has such great energy and helped us find the perfect oversized chair she even got us free delivery such a sweet heart . I will be coming back to get more furniture in the future

Pierre Debrosse was our salesman, he was very nice and explained the warranty very well. Pierre explained all the functions of the equipment on the sofa and loveseat. We were very satisfied with the insight and knowledge he has of our furniture! We are very pleased and will shop Ashley again!

Great selection. Quality products. Best of all, the staff let you shop but wad easily available to answer question. Lastly, the purchase process was smooth.

Very good selection and Bryce was a wonderful associate

We had a great shopping experience with an amazing sales associate, Bray! He let us browse the store, but was always available if we had any questions about the furniture pieces, fabric, or available stock. We are extremely happy with our purchase!

Excellent service, I couldn't have asked for anything more.

Always have a great experience at Ashley Home Store! Knowledgeable and friendly staff. Plenty of inventory in stock!

Ryan and Elizabeth were friendly and easily answered all of my questions.

We worked with Bryce and it was such a smooth process and we got exactly what we wanted and some! The girl at financing, I didn’t get her name, was also very nice and helpful!

Excellent customer service . Paulo was very helpful and got me everything I added for! I will return for future purchases. I highly recommend!

Friendly staff and great prices!

Ryan was a perfect sales person very happy

Jennifer was great!

Helpful

My sells representative was very informative and knowledgeable of the furniture I chose.

they refused to let me return a mattress (unused) for exchange within 7 days as thier return policy states. i was told that the mattress did not qualify for return because it was not $1000.00 ($995.00) i was willing to pay for pickup and delivery of the other mattress, but they still refused. i will never use ashleys or mathis brothers again and i will be telling everybody i know about my experience with these companies.

Bray helped me today with the purchase of a recliner. He was excellent at his job. I got in and out, no hassle. Thanks Bray. I would recommend the Ashley Store in Norman.

Jennifer was amazing! She went above and beyond to help us! They had a nice selection and everyone was super friendly.

Jennifer Banks was our rep. She was so helpful and kind. We didn’t feel pressured, and she was very informative and worked to help us get the lowest price.

Godson was a great salesman. Very helpful. Ashlyn was also very helpful

My favorite furniture store

This was the first time I have been in the story. It is beautiful, the sales people were very nice and helpful. I had received e mails with living room couches for sale. I paid a little more than I wanted to but my space is very limited. I appreciate the delivery also. We are seniors and this will help us tremendously. I appreciate your help and service.

Great salesman!

Attempted to purchase a end table and wanted to price match with the amount found online. Their store policy is if you want to price match then you need to purchase their protection plan, ultimately pushing your price back to the in-store price. If you don’t want to offer price matching just say that!

Love their store pleasant shopping experience our salesman was so nice and helpful

Bray and the rest of the staff were so helpful, not pushy and very personable. It made the whole experience great

Godson was super helpful!

Excellent and took time to service me

We have bought from Ashley’s before from the city location but I’m so happy we decided to come here it’s a much shorter drive. Godson was our helper and what an awesome guy he was along with others along the store we came across the ladies at the desk and other employees around the store. We gave him an idea what we wanted and he showed us all the options based on our budget we gave him. He was great! Very clean store and bathroom!!

Prompt and helpful service.

Paul was so patient and showed me so many options. I went in 3 times before making my final decision but he worked really hard to get me what iwanted

Ginger was absolutely exceptional! Her knowledge and customer service are a 10+ without question.

If I could give them a negative review, I would. All you have to do is look at their score and see that they are not good! They pretended like they were going to help me but how called me a liar. They tried to say that the damage was by my pets but my pets were not even here when the damage happened. There's NO way they caused it. They just want to get out of taking care of what they should take care of. Since I purchased the additional insurance and I'm not able to use it because they are liars, I have asked for a complete refund of the insurance money. Let's see if they do the right thing with that. My guess is they won't. They want me to pay out of my pocket to repair the damage that was accidental that they're trying to say my pets did. They are trying to say it was on purpose. Seriously? Who would purposely do this? It's just an excuse to get out of paying to repair the damage that should be covered by insurance. What gets me is that they weren't even here when the damage happened. How dare they try to say what did or didn't cause it! I strongly urge you not to use this company because they will not do the right thing. They will do and say whatever they can to get out of doing the right thing. Somebody got a commission on selling insurance that they knew would not cover anything. Oh wait, if one of my dogs peeing on the couch they would repair or replace it. They have screwed me over more than once and I am done with them. There are Facebook pages that have thousands of people that have had bad experiences with Ashley furniture companies. I suggest you read them BEFORE you do business with a company that does NOT tell the truth. A company that does not take responsibility. Don't risk it! I wish I would have read the thousands of negative reviews FIRST! And I suggest everyone that is had a negative experience, and I'm sure there are many, posted here because this needs to get out. They actually need to be sued!!!!!Again, there is NO WAY the dogs caused the damage. I was told by employee Tammy G. that ALL damage was covered. EVERYTHING! Not covering it is just their sorry excuse for getting out and doing what they're supposed to do. It's so obvious. Just read the comments on the Facebook pages. This is not the first time they've done this and it won't be the last. They take your money for the insurance coverage and then they tell you nothing is covered if you file a claim even though they told you everything is covered. And then they try to tell you what caused the damage even though they weren't there. They could say whatever they want to get out of it. They are awful and I will NEVER do business with a corrupt company like this again! There are too many others that are true to their word and treat customers correctly! They do NOTHING but sit back and laugh. You have been warned! BEWARE! I wish I would have known how absolutely awful these people are! Nothing but trouble from day 1!

Kimberly and a very nice gentleman were so helpful, kind, and took great care of me!! Thank you both!!

Very clean and organized store. Jennifer McCoy was helpful and gave us enough space to browse on our own. Happy everything is in stock that we ordered.

We recently purchased a new home that is bigger than the last and we needed some additional furniture. I get very stressed and struggle making decisions with furniture. My husband and I had been to a few other places in the last couple of weeks and didn't find what we were looking for. Ginger Short was amazing at the Ashley in Norman! She asked good questions to find out what we were looking for. She made specific recommendations so I didn't have to walk around and sit on every sofa in the store. She was also very patient with my anxiety! She helped us get the best discounts and promos and even helped with financing. If you are looking for furniture or decor, go see Ginger!!!!

Pierre was super informative and easy to work with! Definitely recommend asking for him when you visit this store!

Update: it's even harder to get your money back! No one tells you that you have to call the office to get it! Worst experience that i have had! The sells rep sold a rewards plan without even telling that it cost $139 a month and charged me for the wrong size mattress. Obviously they don't listen to the customers or explain prices! Don't shop here! Won't be back. Worst experience ever!

Pierre was very delighthelpful and helpful. I definitely recommend Ashley Furniture.

Kimberly was the sweetest. Super approachable and kind. There’s a different feel about the Norman branch. I love that they’re not so aggressive.

We easily picked out several furniture pieces for our new home in less than an hour. Ashley Home Furniture - Norman has a great selection and wonderful team! Highly recommend visiting Ashley Home in Norman!

Bought a brand new sectional couch and 2 end tables the first table glass was broke day of delivery no worries things happen delivery guys were very nice. They got me a new table that showed up all screws stripped out loose as all get out. Was willing to deal with this but was shorted a pillow have reached out to paulo jimenez multiple times at first he was responding. I was told he would take care of it and now has completly went silent no response at all. Funny he was so helpful when he wanted the sell but now that he has gotten his commission im guessing he is not worried about it anymore. Just want the pillow i paid for. Thanks a very concerned customer. Update.... Now christy from customer relations respoded on here but will not respond to my emails that she asked for to help me it has been a week since and no response out of her either is there someone there that can actually do their job and help get this resolved please and thanks.

My experience with Ashley Furniture was outstanding. Bray made my furniture shopping fun. He was very knowledgeable, professional and kind. I so appreciated his time with me to see that I got just exactly what I needed and more importantly what I wanted. Thanks so much Bray

Got our new mattress and adjustable platform. The salesperson was really nice and made the shopping experience really nice.

Jennifer was really easy to talk to and explained everything. Completing the paperwork, took very little time. It was a place in experience.

If y'all need anything go see my girl Ginger! She's absolutely amazing & its like talking to a friend rather than a salesperson!

Jennifer was very helpful. She was able to get me a great deal on a recliner. She didn't pressure me at all. Great customer service! I can't wait to get it!

Kimberly Jones is most helpful. She was knowledgeable and worked things out regarding price. We will be back.

Kimberly was wonderful!

Very aggressive sales people. Would not take a kind hint of "We are just browsing". Two different employees approached us and would not leave us alone. The first was very pushy and seemed put off when we would not volunteer information about our day, plans or our names. Shoppers beware if you don't like shopper stalkers. One would think if you tell the salesperson you are "good and don't need assistance and you will ask them when you do", then a manager should not have to be tracked down to asked to be left alone.

I appreciated that after his initial spiel the salesman stayed nearby to answer questions and offer information, but didn't hover over us or pressure us. We weren't planning on buying today, but the pleasant experience, obvious expertise of our salesman, and the quality of the product convinced us otherwise.

This was a very very stressful decision for me and Bray my sales associate was so so caring to all my needs. And didn't rush me at all and I would recommend anyone going here to ask for Bray I promise you will be very happy you did. And the entire staff was very friendly. Thank you Bray for all your help and I will be back.

Nice sale the prices was right. Our sales lady was nice 😊

Very professional and over the top knowledgeable and friendly

The stuff is expensive but the staff is supportive and friendly!

I had a great experience at Ashley furniture in Norman, OK. I was helped by Ginger S. who was really great. She was patient with all the questions I had and helped me find the best price.

Service and quality are always great at these stores and this was no exception. Ginger provided a positive experience and the purchase was quick and seamless.

Summer was AWESOME!

Ginger Short was very helpful and pleasant. She helped us find some really nice furniture!

They don't answer their phone. Can't reach anyone to confirm purchase or delivery of our furniture. Dry stressful!!

Emilio Sanchez was top notch and very down to earth. Highly recommend him!

Came into the Ashley Home store looking for a couch and loveseat for our new home. Our sales associate Godson was very helpful and knowledgeable, without being pushy. Really enjoyed our shopping experience.

Good prices but I would advise not to buy any protection plans! I spent hundreds of dollars on a “protection plan” 2 years ago. Now my sofa broke but the protection will not cover it because they claim it was a mechanical defect. They also will not let me use the money for the protection plan I paid for in 2017 on new merchandise even though that is what they claim to do.

Ginger was really great! She showed me several items, answered my questions and was very patient while I made up my mind. Will definitely purchase here again.

Very efficient and knowledgeable of products

Ryan was an awesome person to work with. Thank you for making this experience a smooth and easy process. We appreciate it!

The distance from the door and the bs you must go through at the register was inconvenient. Also not giving the complete price of a purchase- even when you call in before you go- is irritating. ( I am partially disabled and have trouble standing for long periods of time. The people are extremely polite and seemed to be knowledgeable. I needed 1 product, and has to purchase 4 to get the one. Believed workers that the product was only available as a set.

Great friendly employees, very helpful

Everything was great nice store nice prices, the salesperson that waited on us helped us get discounts and the best deal possible. would definitely shop here again 😀

Kimberly is a gem! I went in with my mom (a repeat customer of Kimberly's) and ended up finding the perfect couch for my house as well... all in less than 30 min! Transaction was quick and painless (I've been dragging my feet about having to go couch shopping because of how tiring it is). Everyone that we dealt with was wonderful from the time we walked in. I ended up being able to put the couch on hold until my husband could get available to give the final "ok". I text Kimberly and she got me all set up and all I had to do was call the store line and pay over the phone. BEST EXPERIENCE BUYING FURNITURE EVER.

Our sales person Jennifer was wonderful and very helpful in choosing which features we wanted. Financing was a breeze. We have always had a wonderful experiences when shopping at Ashley furniture.

The salesperson was super nice and informative. The best experience in a furniture store for years.

Horrible customer service. I ordered a dresser for my daughter a week ago, and they put a hold on my account. I took off work for the delivery day, and all of a sudden they’re saying the payment won’t go through. I gave them a debit card, and there are plenty of funds in the account. There’s no reason why this payment shouldn’t go through. Furthermore, my bank is not blocking it. Something is wrong on their end, and they’re taking it out on the customer. I also had to make five different phone calls because they kept hanging up on me. Worst customer service ever! I would highly not recommend dealing with these people.

The salesperson Jennifer made the shopping and final decision so effortless. She was very knowledgeable and helpful in my decision on the furniture I purchased. She was patient while I tried to decide. Thank you Jennifer.

They are helpful and considerate we were in and out

I want to praise Ginger of the Norman Ashley store. She understood what I was looking for and helped me so much. She is the best sales person I have ever worked with. I’m trying to decide what furniture I can shop for right away just so I can work with her again soon!

So caring employees Godson was outstanding!! This my second purchase this year very happy with this company

Ginger went above and beyond to get me the best deal on my new table and chairs. If you need furniture, go find Ginger at Ashley's!

Ginger was super helpful, knowledgeable and made us feel comfortable trying out mattresses. Definitely recommend!!

It was, a good time, didn’t feel pushed to buy or any of the norm. I did fill out an application for a credit card that I knew I wouldn’t be approved for but everything work out. We didn’t end up buying an amazing set of couches and tv stand

Kimberly at the Norman store has been awesome and so informative! The furniture selections are great and pricing and financing awesome! Buying a new home after selling everything in 2019 to travel the US in an RV we were very skeptical about refurnishing our new home but Ashley’s has made it easy. We did our do diligence and looked many stores over but we really felt most comfortable at Ashley’s in Norman!

Thomas is as very helpful. He made suggestions and then let us look on our own. Helped with purchase

Excellent experience at Ashley Norman. Kimberly was an absolutely wonderful and professional salesperson and I will definitely be going back for my future furniture needs!

Godson was amazing with customer service in helping my mom

Jennifer Banks is an amazingly competent and professional sales associate. You can trust her to listen to your wants and needs and help you find them. I would definitely go back.

From beginning to end our sales rep was helpful and patient..

Kimberly was very nice n patient..all staff was very nice

Ginger at the Norman location was very helpful and pleasant! Great prices and friendly customer service 😊

Very friendly assistance, willing to listen and find what fit our budget. Sara was very kind and helpful! She found exactly what we wanted.

Very good service, professional and knowledgeable. Ashley. Thank you

Ginger was very personable and sweet. Respected my price range and interests and tried to find the best fit for me.

Staff is very friendly but furniture is awful! Only a 7day return policy, gee wiz, not long enough! A money hungry business that does not care about customers! Very unhappy with the purchase!!

They’ll charge you more for the in store price, but they will unhappily match the online price. Other than that, their customer service and quality has gone up over the last couple years. I will definitely be shopping here again.

Ginger Short helped us today and she was awesome from start to finish! We came in for a cabinet and left with a dining room set too! She was very pleasant, listened to what we were looking for and then helped us get it. We definitely would recommend her. The best customer service we have had in a long time. Thank you Ginger!!

Emilio I’d amazing! Give that man a raise!

The sales people were nice. You should offer a military:veteran discount withe all the active duty, retirees, and veterans in this area.

Very helpful

Good service

I bought 3 pieces of furniture summer of 2021 — a queen sized bed, desk, and dresser. All 3 of the pieces of furniture have since broken. The desk and dresser drawers arrived broken. After dealing with broken furniture for a year I decided to see if there was anything Ashley could do to help. All they said was they could ship me new drawers and I had to fix them myself. I agreed as I didn’t want to buy new furniture instead. The desk drawer didn’t help the problem, as the desk itself was broken instead, apparently. The dresser drawer helped for about 2 months before it broke again. A few months ago, my bed slats and frame broke. I will never be shopping from this company again. Furniture that doesn’t last for longer than 6 months and cheap quality for the amount I paid. Absolutely furious and will never give this company a dollar again.

Thanks to Brice we purchased a new purple mattress and living room set.

Our experience at Ashley in Norman OK was amazing. We have never felt more heard and understood than Pierre Debrosse made us feel. He is absolutely amazing. He listened He showed us options and he worked within our lifestyle and budget. Highly recommend this store and associate.

Bray our sales representative was very nice/professional and informative. We look forward to doing business with y’all.

Sara was our sales person and she was excellent help.

The items they have in stocks are cheap.

Sara was great. The cashiers saved me getting delivery possibly canceled due to change of address. Great experience every time!!!

Emilio Sanchez was not only helpful but knowledgeable and pleasant!

She was excites! Very patient with me walking around the store 10x for two hours

She a very nice woman and she is very accommodating to find the best price

They are lieing con artist Keith your receipts give you a gift free which ain't free they add it in to your merchandise you purchased differently ain't free

Bryce was very helpful, polite and knowledgeable without being pushy!

My wife and I recently made our first visit to the Ashley Home Store in Norman, Oklahoma. We had previously shopped other furniture stores in Oklahoma City and were trying to mentally prepare ourselves for the attack of “shopper stalkers” as we walked through the door. We were pleasantly surprised by the relaxed atmosphere and our introduction to Ginger Short. Ginger was a real pleasure to work with and although we did not settle on a purchase during our initial visit, she continued to work with us over the next few days and was able to help us find exactly what we wanted.

Great selection & customer service. I highly recommend Paulo, but all of the staff is kind/helpful. 10/10 recommend.

Waylon was awesome!!

Very friendly and courteous.

Great place! Ginger was awesome! Really friendly, professional, and knowledgeable. Will definitely be back.

Ginger was very helpful and sweet! She made purchasing furniture an easy process!

Thank you so much Ginger Short for helping us get our beautiful new furniture for the living room! We didn’t think it was possible but you helped us make our dream a reality! We had a blast shopping and you made the entire process fun and enjoyable!

Thomas was incredibly helpful and patient with helping me find a new sofa for my home. He carried a pillow around the entire store to help us color match furnishings and was extremely kind. EXCELLENT customer service.

Very nice and professional. Will definitely be coming back. Ginger was the best!

Ryan Walley helped us and he was so nice! There was no pressure at all we got exactly what we wanted!

Great people!

We had a good experience. Ryan was very helpful and made the process easy.

Store was nice. We were looking for a love seat. Got some ideas of what we're looking for. If you're going to shop here, look up Ryan Walley. Good guy. No beating around the bush. Very knowledge.

Ginger was great!

Great atmosphere and friendly faces!

Well taken care of by Jennifer Banks. Will definitely be back to purchase more furniture.

Sara was friendly and knowledgeable. Very enjoyable to work with.

We have the best time shopping at Ashley’s! Everyone has been super kind and helpful. We want to especially thank Sarah for her hard work in getting everything we need! She gets it done with a sparkling personality that shines like a new dime! They work together as a team to meet customer needs, without any pressure. We are excited to go back already!!! 🥰🥰

Bray was great !!

Easy to work with. Lots of options

Worked with Paul, he's the dopest, made sure we got the best deal for what we were looking for.

Jennifer was extremely helpful . She showed us exactly what we were looking for and then found additional pieces of furniture based on our conversation . She was courteous and helpful without the pressure sales ! We bought a recliner , sleeper sofa , and a second sofa ! Thank you for your help Jennifer !!

We had a great experience. Ginger Short assisted us with our purchase. She was very conversational, gave great information, and was not pushy. She was even patient with our 8 year old who loves to talk and ask questions. We look forward to working with her again in the future.

We had a great experience. Ginger Short assisted us with our purchase. She was very conversational, gave great information, and was not pushy. She was even patient with our 8 year old who loves to talk and ask questions. We look forward to working with her again in the future.

Ginger assisted us in selecting our furniture. She listened to our needs and was patient in allowing us to choose the best pieces for what we needed. Ginger you are awesome, thank you so much for your help! 5 stars!

We came in Ashley to purchase or to look a living room furniture we ended up buying a set I hope it's good and last at least over 2 years our past purchases haven't lasted that long but we found out the quality of the piece that we bought how it was made where it was made it definitely makes a difference the sales lady was very good very polite very nice she took her time with us she wasn't in a hurry she did her homework long side us as we did ours on the furniture so it was a very good visit to Ashley this time . Her name is Leann Collins I would ask for her

So quick and easy!

My sales person was very chill. The process was not stressful at all. I am very excited for delivery of the leather sectional sofa that we purchased.

Emilio with Ashley took really good care of us and understood how much we wanted to spend and what we wanted. Loved him and the store atmosphere!

Fantastic place to shop and buy furniture!!! Customer service is nothing short of phenomenal! The whole process wasn't more than 30 minutes. I will most definitely return to Norman location for my furniture wants!!

Ashley was so friendly and supper helpful. We would definitely use her again.

The customer service rep met me at the entry and led me to the lift chairs exactly as I needed He then showed me the love seats, and showed me what I wanted and advised me of the best prices available. I then ordered items he suggested for prompt delivery

Ginger was awesome! She was not pushy (which is super annoying), she was super sweet and professional, and she was ever so patient with my 3 you h children. The process was easy and we found exactly what we wanted. We will definitely recommend Ashley to friends and family and especially recommend Ginger as the salesperson.

Ginger assisted with our purchases today. She was very informative and helpful. Will definitely be asking for her by name on my next purchase here.

Our salesperson, Ginger Short, was super amazing! She was super professional, kind, and so sweet with my 3 young children. She helped us find the perfect furniture set. It took a little longer than expected but they worked with us and were able to get us exactly what we wanted. Looking forward to going back to Ashley Furniture in Norman, OK in the future.

Kimberly Jones was helpful during my search for living room furniture.

Our experience at Ashley in Norman was excellent. We will only work with Pierre Debrosse after such a positive experience. He is highly informed on all aspects of high end furniture purchasing. Pierre is such an authentic and strong advocate for the customer and he worked with us extensively to find the right match for what we were looking for as this was a major purchase. For him, it wasn’t about price and selling us the highest items, it was about customer needs and satisfaction the entire time. Pierre found us the best price with all the good sales they have going on. We didn’t make a decision on the first visit and went back a week later. My husband and I are thrilled at the outcome! Thank you, Pierre! It’s so refreshing meeting someone in the sales industry that obviously cares about customers. No wonder we saw several repeat customers asking for you at the store while we were there. We’ll be back! Thank you so much.

I always find what I need here without going up to the city. The personnel are knowledgeable and helpful.

This store misrepresented the price of furniture to me. BUYER BEWARE! Never sign anything that doesn't show the final full price.

The sales person was knowledgeable of the inventory and able to assist me finding the furniture I was looking for. I was able to get my shopping done in a short amount of time.

Friendly staff and beautiful selection! Ginger was so sweet and knowledgeable.

Kimberly was very professional and courteous. she understood what I was looking for and she jumped into action and in 20 minutes the deal was made.

Personnel are always so helpful. Jennifer Banks was a pleasure to work with. She made sure we found what we were looking for at a price within our budget.

If I could give zero stars, I would. They lie about every single step of the process, including delivery and haul-off fees. They charge extra fees that they won't even honor, lie about necessary charges, sales, etc. Same your time, money, and sanity and go with someone else.

Expedited quickly and given great discounts!!

There was never pressure of sales people following you around. Bryce was the person who helped me out, he was great to work with, helped find me discounts and was very understanding of my needs. I didn't have a move in date for my new home, Bryce said no problem, gave me his cell number and as soon as I had a move in date, said no problem to deliver when I need. Would highly recommend Ashley furniture and Bryce. Thank you so much.

Pierre at Ashley Home Store in Norman was amazing. He was the perfect sales person. He was never pushy and he didn't follow me around, however, he always seemed nearby when I had questions. When I chose my furniture, he went out of his way to get me the very best deal available and helped me save several hundred dollars. After the order when I had a delivery problem, I texted him and he got on the phone with the delivery service and then went to management to get it resoved. The drivers had just skipped me after telling me they were on their way. He got my furniture delivered that evening. When it happen to me before with another company, they rescheduled me for several days later. I cannot recommend Pierre enough. Ask for him when you shop there.

Ryan was very helpful and got us all set up with our new couch!

Very busy and under staffed.

Worked with an extremely professional saleperson named Pierre at Norman, OK store. He was able to immediately identify a specific item I had been contemplating purchasing which indicated to me that he knew his product lines. Worked with me to receive a grand deal (floor sample) on that item. Worked diligently and successfully to find best price. Very informative and concise in his communication skills.

Thomas our sales associate was incredibly helpful when me and my roommate came in searching for a sofa set. He was extremely attentive to our wants and helped us pick out the perfect set at a very affordable price. We will definitely be returning very soon in the future!

Great experience! Sara is the best sales person. Smart & knowledgeable, little or no pressure. Oh yes, lots of inventory to choose from, one stop shopping. Will definitely be going back.

I walked in with a very specific item I was looking for. Rep was very helpful, informed and did not over sell. I will definitely be back.

Leann and Pierre were very helpful. Neither were pushy about a sale.They answered questions and gave me space to look around. The store is full of beautiful reasonably priced furniture and decor. I lucked out by finding a $1,200 sofa for $420! I also found a gorgeous rug to go with the sofa. I will be back to purchase more.

Kimberly was very nice and professional. She was very helpful.

It was fast and easy. Our sales rep, Jennifer B., listened to our needs, identified different options to review, and helped us find the right piece of furniture for the special need. We have In and out in 1 hour. Great experience!

Nothing they really did, I'm looking for that perfect recliner that is my style, and it just seemed all their choices were the same...

Sara was a great help. She was kind and patient and assisted me in finding the perfect pieces for my home.

Showed great customer service..

Kimberly was absolutely extraordinary. She greeted me immediately at the door and helped me find exactly what I was looking for. I had a lot of questions and she was very patient, polite, and accommodating. She is an absolute jewel and made my experience absolutely 5 stars. Thank you Kimberly!

Good service Good salesman

Ask for Kimberly, she is the best. She made everything so easy.

Glad I went and bought some furniture. Financing was great. David W. Showed courtesy. I thought the prices were Fair overall

I loved the whole experience shopping at Ashley Furniture! I’ve bought several pieces of furniture from them and always had a great experience! Jennifer McCoy was great in every way in helping me from start to finish! The employees there are all so nice and there prices are great! So please shop at the Norman store!

Ginger was so helpful and made buying out new bedroom set a breeze!

The salesman Bray was very nice and helped us so much

Ginger was so awesome to work with. She helped us find everything we were looking for and gave us several options. We will for sure come back and ask for her. Wonderful experience.

Ginger was phenomenal and helped us with the best financing options and get some stuff for free! They had a nice selection and everyone was super friendly.

Our sales person Bray is amazing. He isn't pushy, let's you look at your own pace and when you are ready to buy gets you a great deal. I will definitely buy from him again.

My salesperson was the literal definition of professionalism. I couldn’t give a higher recommendation. 5 stars!!!

Bryce was great. I walked in with an idea of what I was looking for. He listened, everything was in stock and will be delivered same week. Love Ashley Homestore! Cashier was kind and explained my promotion with the Ashley Card.

Update November '24 -- Still had a great experience with Bray, but the couch itself has become disappointing in appearance and quality. 1) the upholstery is starting to sag and become worn, regardless of how often I turn things over/around, and the proprietary stain remover soap that Ashley sold us never removed any stains. I have taken to covering the couch with blankets because I just don't like the way the fabric looks after two years. 2) one of the sectionals is literally coming apart, and the warranty we've paid for this (expensive to us) couch has been absolutely useless for getting anything fixed. Would I buy this couch again? No. If it's going to look so worn, the cushions are going to lose their form, and the warranty is going to be useless after two years of use by a typical family-of-four-and-no-pets it's pretty pointless to spend all this money when I could've just ordered a new couch from Amazon four times over. Still had ourselves our great movie nights! But I'm disappointed by the quality. -- Original Review: I worked with Bray this September to purchase the Carnaby sectional sofa from Ashley, and I cannot say enough good things about the experience. First, Bray was very accommodating with answering my truly random questions about size and configuration of available models of sectionals both in person, by phone, and email. Second, he was very patient as my husband changed his mind about configurations part way through our plans to purchase--which as a former salesperson would've drove me nuts--but he rolled with the change and got us the info we needed to make a great choice for our budget, family and home. Lastly, the delivery went without any issues and we were able to get our new sectional delivered within a week of purchase. I'm not joking when I say that the delivery guys were in and out within 5 minutes--it was just that quick to put together. My kids are thrilled and we are very much looking forward to movie night!

We love this store and all the furniture we have purchased there has been great quality. Kimberly is awesome and great to work with.

Ginger was very helpful in getting us the best deals! Definitely recommend her for any purchases!

Excellent service. Sales and management knowledgeable, professional and friendly. Rather than have us wait for our sales representative helping another customer, a manager stepped in and took care of our questions and helped us check out. Highly commend both Ginger and Kaitlin for outstanding service.

Ginger was amazing. Informed me of all my options and how to get the most valued purchase. No pressure. Ginger was amazing!

Bray needs a raise, a bonus, and a day off. Phenomenal customer service. Delivery guys were wonderful.

I went to the store and saw what I wanted. I came home and called the salesperson and told him I was ready to make a purchase. He provided me with a ticket order number and phone number to their pay bill hotline. I called and spoke to a nice female. During the process of payment, she stated that she accidentally deleted one of the order number and needed to call my salesperson and will call me back. I waited for hours and no phone call from her. I texted the salesperson and he replied that he will call her in a minute. His so-called "in a minute" turned into 24 hours passed and I still did not get a call from him nor the bill pay staff. The irony here was that I did get a text from Ashley's automated line requesting me to do a review on how they did with the purchase. Humm!! What purchase?? Lol Sure enough, I went to make a review based on what had happened. Within an hour, I got an email from googlembf@mathisbrother.com asking if I could provide evidence. I did forward the email of my ticket order number. Instead of getting a phone call from Ashley's staff, I received another email asking me to call them so they can help get the order.Seriously? Who's in their right mind want to go over the same ordeal again? Out of courtesy, I replied and said no thank you and that I've found myself a better dining table from another place that knows how to run their business professionally. Wish I had checked Yelp reviews first before I even stepped into their store.

This place is horrible when it comes to customer service. After I have agreed to buy a dining set, the salesman told me I could call the pay bill phone department to get it set up since he had created a ticket order in the system already. I called and spoke to this nice staff. While waiting for her to get my payment information, she accidentally deleted the ticket order and said she would need to call the salesman and get back to me. I waited for couple hours and no phone call. When I texted the salesman to get an update, he said he will get a hold of her. It is now a day after and I still get no phone call from the pay bill staff nor the salesman. So much for professionalism!!

Ginger was awesome!!! Super helpful and a pleasure to deal with. Thank you again!!!

Summer was very kind, knowledgeable and patient,helping me find the best recliner that fit my needs and wants! Thank you.

Great experience. Bryce was our salesman. Super friendly and professional. Highly recommend

I went there looking for a particular item and Ginger who helped me was amazing. She was very skilled and knowledgeable on everything in that store. I got what I needed and a little extra for a good price. I will definitely go back and get help from Ginger for future items.

Ginger is the best! She is super helpful and knows all the ins and outs! Will be using her for all our furniture needs!

Very helpful

Great selection and friendly staff.

I really don’t like going to furniture stores because of the sales agents harassing you…but I went to Ashley furniture in Norman && was pleasantly surprised by the chill atmosphere there. This lady name Jennifer helped me with the credit application process and then helped me pick out furniture in my price range. It was a pleasant experience and one I wasn’t expecting.

Did not have exactly what I was looking for, so specific. Yet the service is as excellent and I will return as I shop for furniture.

Kimberly and the new associate were very knowledgeable of their merchandise and were able to fill my needs. Furniture being delivered! Great experience.

I would Advise anybody who buys furniture from Ashleyhomestore in Norman not to buy the protection plan because they will not protect it even after taking every step that Ashley home furniture store sales people and managers tell you to take they will not fix your furniture for you,but they will gladly sell you thousands of dollars of furniture! I called to have my couch cleaned because I had a stain and was told to use their cleaner they sell in the store when I cleaned the couch it made the spot darker. I then called to see if they could come out and clean that spots and some others and they said it couldn’t be covered and to call Stanley steamer.

Ginger was amazing to work with! She was always there to answer our questions and patient with us while we looked! Highly recommend this Ashley store and having Ginger help you!

Ginger was so kind and helpful. I highly recommend her.

Bray was helpful, cheerful and Knowlegable! Excellent customer Exoerience!

Absolute professionals! Another super easy experience with a very knowledgeable salesperson (Gage Cleveland). Zero pressure for a sale, super polite and worked really well with us for what we were shopping for. Definitely coming back for all furniture needs now.

So let me just say Ginger is a master of the WOW Experience! Never have I met a more knowledge and passionate saleswoman! Very impressive and will get you exactly what you need! She goes above and beyond making sure that you leave with a huge smile! Go see Ginger today!

Good experience with salesperson. Item I was looking for was not in stock but sales rep was able to order it. So, I am now waiting for item to come in about 3 weeks.

Ginger was amazing. She was sweet, kind, easy to talk to, but most of all she listened.

Kimberly is amazing and so helpful!

Wonderful selection, professional staff - not over bearing or sales hungry..

Pierre was outstanding, he was extremely knowledgeable about the products we were interested in purchasing, and was able to save us a bunch of money. He was very patient, professional and made our experience at Ashley pleasurable.

My mom and I had an amazing experience. Best one so far. Thank you so much to Musfir for taking his time to explain everything we need to know about mattresses. We knew nothing about a mattress. We just went in there to see which one felt the best but after he educated us a little bit we knew for sure what kind of mattress we were looking for. HIGHLY recommend him 100% If you are need of anything please ask for him you will not be disappointed. Once again thank you so much Musfir for you help. 😊

Everyone was great! Bray was the Braytest rep ever! Give him an extended lunch one day…paid.

Service was friendly and helpful.

Good quality furniture and very friendly staff. Pierre Debrosse helped me and went above and beyond for being so helpful with my buying of living room furniture.

Would love to just go in find what I want then ask for a rep. Instead he followed me around the store every step of the way even after I asked to be left alone. About 15 mins into my looking I went ahead and left! I will go else where and shop in peace!

Madison was awesome, super friendly, helpful and passionate about her job. We left with the perfect Dining room set!

Madison helped us out she was so knowledgeable and friendly and she did all she could to help us and it was an enjoyable experience!

Very friendly and helpful. Did not rush me even though it was close to closing and I was slow in deciding. Both salesman and manager were awesome!

We had a great furniture buying experience here! Such a great selection and the salespeople were super friendly and helpful. Madison and Jack were the ones who helped us, and they were both awesome. We will definitely be coming back for any future furniture purchases we make.

Just bought living room furniture. Great service, delivered when scheduled on time. No problems at all.

Great experience - will shop there again!

Pierre was a so very helpful. I knew what I wanted. All I had to do was describe it and he found exactly what I needed. He made my shopping quick and easy.

Determined to find an ottoman that matches our sofa set Sara Z. searched high and low. I was meticulous how it had to match the material and offset the color since the set we bought didn’t offer that piece of furniture. We were able to pick up the same day all done in less than an hour. Great friendly sales person. Thank you we’ll be back.

Very helpful, we had a new salesperson and other team members and his supervisor were there to teach him it was nice to see teamwork. We got exactly what we wanted.

Kimberly J. was super helpful and very sweet. She greeted us when we walked in and was attentive and kept communication open. Very impressive customer service.

Rit, Where did you find Bryce? He was amazing!

Ginger was very helpful and friendly.

I was surprised at how pleasant the shipping experience was for me and my family. We were served water midway through the showroom! Ashley, our saleswoman, was wonderful and personable. Thanks for your help and hooking me up. High Five- Michael

Great selection and our salesperson was a pleasure to work with!

LeAnn was the best! So patient and helpful

Madison at the Norman store was great! Made the experience easy and was pleasant to work with! Big asset for the store!

Great customer service

Our salesman Gage was great! Super helpful but not pushy. We found several options we liked and ultimately bought our entire living room set from there!

Ginger was incredible, she was very helpful. I highly recommend.

Very good customer service from Ginger. Helpful and kind.

Madison was super helpful and very sweet. She worked with her manager to get us an added discount on our purchase. Really pleased with our experience.

Ginger Short is absolutely amazing!!! She took such great care of me!! 5+ stars!!!

Eh. Commissioned sales people. Lots of furniture. No real complaints.

Bought a $2000 sofa here roughly one year ago. Associate was as kind, yet overbearing, as anyone paid on commission would be expected to be. I found out last week that she signed me up for an annual reward program at $99/year, done neither in writing nor with my consent. They didn't discuss this with me in any capacity whatsoever, and I did not even get the benefit of this "service" with my purchase, as indicated by my receipt. Called the store and was given only the option to cancel the service. Submitted a complaint to the BBB and corporate customer service immediately refunded this fraudulent charge prior to my bank getting involved. Absolutely abhorrent business practices. I will never do business with this franchise again.

We were a little disappointed that we were not able to return our mattress the next day we realized that it was too small. It was still in its original package and not touched. I understand the reasoning but our sale associate Ginger should have told us that there is a no return policy on mattresses.

We had a great experience. We encountered the sales person (Pierre) that helped us choose with the shopping of our living room. Again he helped us with buying a loveseat this time around and just had a pleasent buying experience with him and giving us different options and opinions to choose.

I wouldn't even give them one star if I could. Worst customer service. The lady that checked us out completely ignored us, wouldn't listen to anything I had said. Only thing she said to me a was sign and date this and when do you want it delivered. If you want to be treated like that, by all means go here! Myself, I will NOT be going back ever.

Trenton was very helpful and knowledgeable. He didn’t try to sell me anything I didn’t want. Great salesman!

The manager and the sales assistant were both wonderful. Couldn't have asked for a more positive experience.

Masfir was very professional & not pushy. Happy.

Great customer service! All the items I purchased were in stock. Ginger S. was awesome.

We were greeted by Pierre and he was amazing! Professional, knowledgeable and not a pushy salesman in the least. We were given the opportunity to discuss our decision privately and decided to purchase from him. Overall very pleasant experience!!

Our sales associate Ginger was fantastic in helping us find our perfect living room set. Would highly recommend!

Pierre was very helpful and personable! I told him what we were looking for and he took me immediately to a couch that fit in my budget. If ever we need any furniture needs, he will be who we come to!

Our salesperson was Ginger Short, she was amazing!!! We had very specific needs which we discussed. I got her card because I wanted to shop around. Ashley’s prices and inventory can’t be beat so when I called her we scheduled an appointment. She did all the research, gave us options to choose from and even kept us in our budget. Thank you Ginger, we will definately recommend you and be return customers in the future

We went to the Ashley store in Norman to purchase a sofa and loveseat. Caleb met us at the door and was only there when we needed him to write up the purchase. Loved that he didn’t push on anything. We were in and out in under an hour. Delivery was a little worse. Had a scheduled time and they showed up almost an hour early. Which is hard if you are a working person. We had previously purchased in February from the Mathis Bros store and it was a terrible experience and ended up getting our money back. I am glad they were able to redeem themselves somewhat.

Kimberly was the best sales person with lots of patience!! Emily, Hannah & Kamber was excellent in customer service!! We love our new furniture!!

Ginger Short made this a very comfortable time of purchase. She was engaged with our request and provided the best options. Would recommend Ginger to anyone!

Ginger was a great help. Very patient,friendly and helpful. Answered all my questions.

Great customer service ✨ top of the line furniture 🤩 you guys will most definitely see me again!😘💋💖

Kimberly was great and patient with us!

Very friendly. Amazing experience

After ordering a lift chair for my handicapped husband and being disappointed with chair and it’s comfort. He immediately with the help of Pierre found one he likes and we were able to have it picked up and he is sitting comfortably this evening. Thank you Ashley. 👍

Salesperson was helpful but not pushy. Store was very clean and merchandise was not crammed together

Their communication is terrible. We had been waiting more than 2 months for our couch when we were told it would be a couple weeks. It was “cancelled” after we had even received 2 pieces of our 4 piece couch. The store manager, Brett, has terrible customer service and does not treat his customers or even employees with respect. I would recommend a different furniture store.

Great selection of furnitures, Sara was extremely knowledgeable and welcome. Will return again for more furnitures!

Our sales lady was Ginger Short, she was absolutely the best sales person. She took the time to listen to what we were looking for and helped us in making our selections. We found the pieces we were searching for and she even helped us get the measurements. We had to return that same day to reshoot for the furniture due to original selections measurements would be too big for our space. She again, took the time and guided us. Our second selection was even better. Thank you Ginger!! You are a gem!!

Ginger Short is hands down the best sales person I have ever had the pleasure to work with. She took the time to measure every single couch in the store to help us make the right decision for us. She was kind, knowledgable, attentive, and patient. I would absolutely return to purchase from her again. Thank you Ginger!

Sales associate who helped us was excellent very helpful

Gabriel was very knowledgeable about mattresses. He was not pushy while helping us find a great deal.

Dujuan and Pierre were amazing to work with. They truly know good customer service as they helped us pick multiple pieces of furniture and bundled to save us money. I’m am so grateful for them! Overall wonderful experience!

Very helpful, patient and professional. Definitely had an awesome experience. We will return

Wonderful salesman, and a wonderful store all the way around!

The employees were so friendly and nice

Tiara was the best sales person. She gave us space and let us look, but had all the information and help when needed it. She gave us a really great deal on the small bundle we got. We were honestly nervous about shopping for furniture because we didn’t want to get stuck with something we didn’t like. But we found what we wanted and most of it was in stock. Will definitely be back in the future for a dining table or something else.

Easy to find what I wanted. Sara was very helpful . Great deal.

Gabe was our salesperson, he was great but that’s where it ends for our experience. Delivery came as expected, but when delivery got to our home they didn’t have the hardware for our bed. We asked when it would be delivered they advised us the following Saturday we called to set up another delivery appt and we were then told it now our bunk beds wouldn’t be delivered till May. We advised that would not suffice as These were for our daughters and had already sold their beds. We asked for a refund but that has been a pain and apparently a lot of miscommunication within the company itself. No one has contacted us to apologize or attempt to make it right. No one seemed to care that they messed up or that they have a unhappy customer Very disappointing especially since we had planned to purchase more furniture and mattresses. Would not recommend the Norman location to friends or family. Maybe if a manager or anyone attempted to make it right or even just a apology we would continue to give them our business but alas that did not happen. If you do go ask for Gabe again he was fantastic and helpful.

My salesman was very polite. The furniture was very nice but everything was among the most pricey I've seen.

Ginger Short did an amazing job of helping me to select just the right furniture. She was very knowledgeable in how the pieces were made and helped me feel confident it was worth the investment. She actually made furniture shopping enjoyable! I can’t wait to get my furniture!

Went in to find a bookcase and ended up with a Kitchen table, chairs and a sectional sofa. How about that, good job Caleb, thanks for being professional and courteous.

Great Salesman Richard did a great job super satisfied with customer service

Richard, at the Norman store, was helpful and nice to work with.

Sara and Dujuan were two of the most friendly and kind souls you will ever meet. Thank you for giving me such a wonderful experience.

Sales associates are knowledgeable, friendly, and professional. I appreciate how they heard what we wanted and helped narrow our options instead of making it overwhelming.

Caleb went above and beyond to give great customer service. We bought a bed and ended up getting the mattress there as well. When we went back we had someone else help with the mattress. Everyone from the moment we walked in provided great customer service. I will definitely be back and would highly recommend. In todays times it’s a breath of fresh air to find a place that still provides good customer service.

Sales person was extremely pushy. Lied to us, said the Presidents Day sale ended that day and we would have to purchase that day or put 20% down to lock in the price. Here we are a full week later, on Presidents Day and the same sale is still going on.

Caleb was amazing. Really pleased with whole experience.

Great experience! Recommend a look

Excellent sales man Excellent service 👍

We were just going to stop by to browse but Hayes was really helpful and we ended up planning out most of our new home! Ordered the kids beds and will go from there until we are complete. Also got the cutest picture to start my living room off right as well. Was an unexpected shopping experience, it was a spur of the moment stop as is and actually ended up beneficial.

Delivery cost too much. That will make a difference whether I shop there. $179 to deliver on piece of furniture is way too much.

Excellent sales person. Answered all questions asked. Very professional.

Let me just start off by saying that the customer service was top notch. I know I have been places where we are bombarded with salesmen and pressured, My husband and I didn’t experience that here. We were assisted by Ginger Short and she was nothing short of amazing! She was so sweet and personable, She got us the best deals possible and even threw in some free stuff! I can’t recommend her enough, if you are looking for furniture but aren’t sure where to go, go visit her and I promise she will take care of you!

Worst service after the sell! Paid 12k cash for items on Black Friday. Kept having to call to see when it would be delivered kept getting different dates then finally it arrived in pieces! Headboard no footboard mirror no dresser! Finally was told rest of items would not be until June over 7 months later! Was able to get refund for items not delivered finally but then began the whole ordeal of getting them to pick up items that I could not use! As of 2/9/22 still have not picked up these two items. When I called again and asked if I could go out of my way and bring them back for them I was told I could not bring them back to where I bought them I had to drive them an extra 30 miles into Oklahoma City! I will NEVER do business with Mathis brothers or affiliates again!

Needed a power recliner fast and was able to go pick one up immediately after purchase.

Sara did a great job. She kept her distance so we could talk but was always near by to answer any questions that we had. The purchase was super easy and quick.

We had a wonderful salesman named Gabriel. He was very polite and respectful and didn’t pressure me at all. He explained all the delivery information the protection information very precisely. I knew exactly what I was paying for when I left the store. The men just delivered the chair. The weather conditions are awful but they braved the bad roads and delivered my chair on 2/4/22. They were both very polite and efficient. Had the chair in the house and out together in no time. I honestly have never had this good if an experience furniture buying before. Thank you so much for making me so happy and can’t wait to take a nap in my new heated massage recliner.

Went in Saturday afternoon to purchase furniture for an office. Was met at the door By salesperson Hays. Hays was rude and flippant while my wife was looking at furniture. I was ready to leave due to his behavior, but we needed the furniture for Monday at open of business. We were in the store for approximately 20 minutes and spent a little over $1200.00. Hays was rude the entire time (maybe that just his personality). My wife made it clear that the items were needed Monday several times. Monday her office was contacted in reference to delivery, they needed to set up a DAY and time because no date of delivery was listed on the bill of sale. She was told it would be Thursday the soonest items could be delivered. Went to the store and spoke with the manager ( he is the reason this isn’t one star) he worked for a long time to try and get our furniture delivered. Mathis Brothers, didn’t need our business bad enough to fulfill their promise to deliver on Monday nor could they careless. Was told again Thursday was the best they could do, I wasn’t asking for a discount or any money back, just for the furniture. I was told that they couldn’t give me back my money for the delivery even though I never mentioned that. Finally had to cancel the order at 7pm Monday, went to BIG LOTS in Norman and got Lane and Broyhill furniture $200.00 cheaper and the same quality, love seat was wrapped in heavy plastic, chair was boxed and in heavy plastic . The employees at BIG LOTS were awesome, loaded the furniture in my truck, super nice to deal with. We have one more office to fill and certainly will not be going back to Ashley….you can thank Hays for that Mathis Brothers.

Lies, deception, and misdirection! Caleb and Medi are first class liars out to steal from old ladies like my geriatric mother. Back in early January Caleb sold my mother a protection plan on a mattress cover that she did not need, but he felt it was worth the $129 that it cost her, and he claimed that if we didn't use the protection on the mattress cover that we did not need with the SOFA we purchased, then after the plan was up we could use the $129.00 in store. That's after TEN DAMNED YEARS. That initial purchase however, was cancelled and neither of these two losers made even the slightest effort to notify us that the manufacturer cancelled the order and we no longer could have that sofa we bought. The staff at the Norman store chose to just say screw these people we aren't saying a word! And they sat on their outsized posteriors and did NOTHING until we arrived.When we arrived after that, we were guided to a number of "other" sofas, that were allegedly in stock. Neither of these attentive sales people paid any attention to how weak and slow mom was moving. They would've walked and walked her until she fell, then blamed her for falling. IDIOTS! This is Ashley Furniture's best customer service! Today, 2-1-22 delivery of a new sofa, and new TV stand is supposed to happen. The delivery team arrived, came in to see where they were putting it...and proclaimed they couldn't take the old one away, because it was dirty, and did not smell fresh enough for the greasy, tatted up Mexican Gang Bangers that Ashley sent to our home. They refused to complete the delivery, refused to take away the old stuff despite us paying $300 to have this done. Lying Caleb and Masturbatory Medi never mentioned that everyone is steam cleaning their sofas for the South Side Locos or whoever that riff raff were that came here. At no point did lying Medi and Caleb even mention that you had to have nice, gently used, fresh smelling piece of used, dead furniture the super soft delivery guys. This is Ashley Furniture's best customer service! These delivery guys stood in my yard, making threats and taunts and asking what I was going to do about them tresspassing after both my mother and I had instructed them to leave...until I went and got a rifle and made it clear. They then claimed they would not and could not leave because "they are waiting for the police" and "we will look like pussies if we leave...so fuck no we aren't leaving!". They left after some warning shots, and refused to wait for the police who we called and worked with upon their arrival. This is Ashley Furniture's best customer service! Run! You don't want to use Ashley, nor Mathis Brothers as they are one and the same. But if you find yourself forced to use these places, I would encourage you to refuse to be serviced by lying Medi or Scammer Caleb! We will never use this place again, and I will tell everyone I know not to do so! Because... This is Ashley Furniture's best customer service! I would've included pictures for you to see, but nothing was delivered as promised. This is Ashley Furniture's best customer service!

Sales lady was very knowledgeable, I was satisfied with the experience.

LeAnn was so helpful directing us toward the kinds of stuff we liked. Kimberly worked so hard to get us the best deal ever!

Gabe, at the Norman location, was very patient with our multiple visits to make up our minds on what we would purchase. He was also very helpful and friendly.

Pierre was fantastic, patient, and knowledgeable! We can't wait to get all our purchases delivered...

Great service! Thanks Haze!

Our salesman was absolutely amazing!

Richard was super helpful and we found just what we were looking for! We will be coming back!

Ginger was great! Very helpful and informative!

Gage C. was our salesman. Very professional, friendly and informative. He knew all the different styles and had great ideas. It was a pleasure doing business with the Ashley furniture people!

I’m giving this a five because of the sales person was great! However, after getting home the numbers didn’t add up as to what I was told. They said I’ll get $350 in merchandise pillows ect. I’m pretty sure I financed that too. Numbers from the purchase of a couch and chair plus tax didn’t indicate anything was “free” that as I was told it would be.☹️

Great service and sales rep, friendliest staff you will find. Will be back.

The Sales Rep we had at the Norman Store, Ginger Short made our purchasing experience a pleasant one today. Wasn't looking forward to having to buy new furniture but because of the excellent customer service we received from Ginger , it turned out much better than expected. Be sure to ask for her when you go in! You'll be glad you did! Thanks Ginger! God Bless you for being a blessing to us today!

Loved using the local store in Norman rather having to go into OKC. And the customer service was fantastic. Ginger Short was amazing in helping us get exactly what we wanted at the best deal possible!

Gabriel Mata was awesome. He helped me find exactly what I needed quickly and professionally. Highly recommend you come see him!

Pierre was most helpful.

Sara was amazing and helped us find the perfect couch!

In and out in less than two hours and our furniture was in stock!!! Thanks to Gage for the awesome personal attention and assistance!!

we have always shopped ashley I you has good products, helpful staff.our last couch was17 yrs old and it still looked good.

Tiara helped us she was informative ,pleasant, professional, she us a keeper

Bought living room furniture today and it was a great experience. My wife had some specific ideas of what we(haha) wanted and our salesperson, Ginger Short(she really is short), knocked it out of the park. She was very knowledgable(except about the red pillows and she owes me $5) about everything Ashley had in stock. She didn't give us false lead times and was truthful about everything we talked about it. It is tough in today's time to find great customer service, but Ginger Short is the real deal. Ashley better pay her well or she will go run a Chick-Fil-A with that kind of service.

Selection & excellent help.

Our salesperson, Ginger Short, was really knowledgeable on all the products and really sold us on our new furniture. Her customer service was 2nd to none.

The salesman Caleb Shaw was great and not pushy. Very patient and polite

Joseph was absolutely darling, he is the ONLY reason Ashley furniture in Norman, Oklahoma is getting 2 stars from us. I wanted to get my husband a new recliner for Christmas. I went into the store, we found the chair I wanted to buy. It was not in stock, and they did not know for sure when it would be in again. I asked to buy the chair on the showroom, as is. I was told it would hamper further sales of said chair, remember they did not know when it would be in stock again. However, they located one in a warehouse, I had to pay a deposit of 188$ just to be told it was going to someone else. I was willing to pay 950$ cash for this chair when I could have bought it on line for 300$ less and waited 8-12 weeks. Joseph did say the warehouse would call me for a refund, however they are closed for the holiday and no one called to give me a refund. Well guess I'm waiting 8-12 weeks and Ashley furniture will not be getting my money anytime in the future. AND I STILL HAVEN'T RECEIVED MY 188$, my hubby is off next week, I bet he gets it!!

Great service!

Sold us a credenza knowing parts were missing. Found note in box that showed they (Mathes Bros) ordered missing parts last July (5 months ago). Said they would again order missing past. Said they would be here quickly—-BULL! Why should this order come, whenJuly parts order never came?

Everyone seemed to genuinely enjoy working here and working specifically with Ginger Short was a pleasure. She was helpful at appropriate times without ever giving a feeling of the only goal being to close the deal. I wasn't looking forward to shopping but I was genuinely happy with my experience.

Never have I had a greater shopping experience than working with Ginger Short! She was open to any inputs I had on pricing or limitations on what I was looking for. Ginger was personable, professional, and a pleasure to deal with.

Felt pressured to buy more expensive stuff. Had a furniture set picked out. The sales rep then said it would take 3 mos to get the order delivered but said he could get a different set. Which was 2 times the price within 2 weeks.

Ginger Short helped me select some new items at the store. Great salesperson, and a terrific personality. Very helpful!! Great job!!

If I could give Ginger 10 stars I would! She was absolutely amazing from the moment we walked in the door. Having worked in sales myself, I have high standards and Ginger exceeded them! We weren’t 100% on what exactly we wanted when we walked in, but Ginger helped us narrow our search and even found us a sofa and loveseat in stock (unbelievable with the shipping/manufacturing delays!). We will definitely be recommending her to family and friends and will be back in the future!

Just had a amazing experience with our sales rep ginger! I hate furniture shopping but she made it fun. Extremely knowledgeable and made my wife and I laugh. I actually offered her a job with my company😂😂😂 5 stars. Can’t wait for all our new stuff to get to the house

Gabriel was courteous and professional, mainly he was gracious. We will be back

Mostly quick, & painless. Parts were a little like buying a new car, but I got what I wanted at the price I was expecting.

Our salesman Joseph did excellent job

Friendly staff, good prices.

Gage was perfect thank you! To all of your kind staff

Excellent service and knowledgeable sales staff.

Good selection and nice people.

Good experience, low pressure, found what we were looking for. Ginger was very helpful.

The young lady that waited on me was fantastic she answered all my questions she was very nice very polite get me the best deal she possibly could she was amazing

Came in for a simple purchase. Knew exactly what I was looking for. Ginger Short showed me right to the selections. Was kind, informative, honest and VERY helpful. She offered an upgrade and an additional piece to improve my purchase. She was very considerate of my financial situation. I will return to Ashley’s when in need of another household item JUST to see Ginger Short and will most definitely be lit up by her smile.

I had a good experience with the Norman store and the the help with Leann

We shopped at the Norman location. Kimberly was super helpful and didn't try to push anything on us including a credit card. It was a quick and easy experience.

LeeAnn was so incredibly helpful- the store was out of stock of a lot (as is every furniture store right now) but instead of letting us look at things we couldn’t even purchase, she looked up every single sectional and couch that was actually available so we could narrow our search. She helped us fit everything we needed into our budget perfectly, and we will definitely ask for her again when we purchase a dining table later this year.

Prices on each item we looked at was 100's of dollars higher than the exact same Ashley item at Mathis Brothers. Everything we looked at takes months to come in.

Great service! Fast and friendly. Ginger was a great sales person. Thanks for everything.

Ginger was amazing! She was a great help and got us amazing deals! We ended up with way more than what I thought we could afford thanks to her! I definitely recommend seeking out Ginger when you make your next trip to Ashley.

Ginger was so kind and helpful. We were able to stretch our purchase beyond what we were anticipating and could furnish more than the one room. So helpful.

Having owned a furniture store in years past, l am very particular as to where l.buy and whom By¹wl buy from. When l walked into thd store Pierre greeted me and directed me to the recliner sofas, the product l was interested in acquiring. He let me browse as he watched from a distance, and when he saw w9qhat had my interest he then directed to a set that would fit my needs in a fabric that was acceptable and on sale for around $ 1,200 for the set. Everything he said and did was as l would done if roles were reversed. I told Pierre that l would return with my wife. We returned the next day. When my wife sat on the sofa but to my dissapointed she was not comfortable. Pierre immediately took us to another set, commented on the advantages of the fabric and electric mechanism. and other advantages. Much to my surprise my wife was comfortable and was able to operate the mechanism.. He reinforced the features and waited for me to ask for a price, and after applying various discounts and perks, the price came to around $3,400, almost 3 times what l thought wewere going to spend, but we purchased a product that will keep my wife happy. I visited other stores but Pierre was the only one that conducted himself in a professional manner, much the same if roles had been reversed. We purchased these items because of Pierre's professionalism, not the store's name or product's advertising or name brand

Caleb was amazing and very professional!! He was also very helpful when explaining and finding the right furniture for us.

Caleb was our salesperson and he did an excellent job. He looked at all the information we needed to help make our purchase. We appreciated all of his help.

The sales representatives name was Ginger. She was awesome. She showed us many different tables and our price range and what we were looking for in a table. She explained things very well including the warranty. Definitely go to this one again.

Really like this place. But we got tricked a little. We purchased a nice couch, love seat and chair/ottoman but some of the furniture was postponed a month and i just called and it was postponed another month. This is very frustrating since holidays are coming up. Right now i would only recommend buying what they have in stock. It is too much of a gamble to see if I maybe get all of our furniture by next year. Kinda disappointed.

Orian was my salesman and he was so helpful! I had no intentions of definitely buying anything today but he was friendly, laid back, very knowledgeable and not at all pushy! He took his time explaining details, benefits and features and helped me select the perfect memory foam mattress for my health issues. I plan on purchasing other items at Ashley in the near future and he will absolutely be my go to person!

Tonya was amazing! Very friendly and welcoming from the moment I walked in until I left the store. She was able to help me figure out which piece would best fit my needs, and really took what I wanted to heart when giving me recommendations. She is a great example of what any salesperson should be, I was very impressed.

The application process for the rewards card is tedious and confusing, but I love my new porch furniture. Salesman Brad was helpful.

My fiancée and I ordered a couch from Ashley home store on July 28th. it was supposed to be delivered by the 1st week of September but now the delivery date has been pushed back multiple times. It’s now October 18th and still no couch. There is no communication from the company. If you want something you have to call them and it’s quite exhausting. We are about to cancel our order and purchase a couch from a different company. Spend your money elsewhere because Ashley furniture will charge your card but won’t send the product.

Tried to follow up with the sales person after placing the order and never heard back.

Thanks Pierre for your knowledge and help with my selection and purchase.

Had a great experience today at the Ashley HomeStore in Norman! My sales person Brad Phoenix was amazing - if you shop there be sure to ask for him! Definitely will shop there again!! Can’t wait to see my new bed frame in my room!

Update 1: Responsive customer service. Very kind salesperson who resolved some misunderstandings. Hopefully I will get the exchange piece soon. Original: Bought a two-piece sofa and got them 3 weeks after My purchase date. And got one piece broken upon delivery. It’s been almost two months and they haven’t brought me the exchange piece. And they only offer refund for the broken piece! So, I would be left with an incomplete set of furniture. Do NOT go there, buy from Amazon only. Worst customer service ever and not so high quality products either. Should’ve stuck with Amazon. Learned my lesson.

We dealt with Johnathan Today, Absolute best experience I have ever had IN ANY type of this store. Guy was so informative and helpful. He knew his stuff! Guy Needs to be recognized for sure! If your coming into this store ask for Johnathan, you won’t regret it!! Couldn’t have had a better experience.

Helpful sales people and a pleasant shopping experience.

👍

Placed an order online and had some difficulties with it. Called in my order and they accepted it but had to transfer my call to receive payment. Held 20 minutes got disconnected call back held 15 minutes got disconnected call back and 10 minutes later I had finally paid. Luckily the pick up went very smoothly even though I never got the email confirmation. Loaders were fast efficient professional and very friendly. If not for the problem in paying I would rate this five stars easily

If you are looking for furniture or household accessories, you need to visit Ashley Home Store in Norman and ask for Ginger Short. She was very personable, helpful and, knowledgeable about the pieces we were looking for. Great store!!

Great buying experience, easy staff to work with

Just bought a new entertainment center. Ginger was a pleasure to work with. She was friendly, helpful, and went above and beyond. Thank you Ginger!

Jonathan was very very good and honest. Hard to get that from people now days

I just happened to stop by the store in Norman, Oklahoma. The first time I went in NO ONE, I absolutely mean NO ONE ask if I needed help and I walked the WHOLE store. I eventually ran into Kimberly, thank God and she was so so helpful and on my second visit, same experience even though I knew what I wanted and asked for Kimberly, and I ordered from her. Thanks Kimberly for your time and assistance. Maybe they have the NO shopper stalker policy but I didn't not enjoy the experience at all. I went back, because I know someone will ask or wonder, is because I needed a sofa for my office and this is the one place I found what I wanted for the price I wanted.

Ginger was amazing and so helpful. Couldn't ask for better service.

Ginger Short was very patient and let us make the decision on which furniture was best for our needs!

The store is very well setup. Our associate was extremely knowledgeable about what she was trying to sell. She also was very kind. We will highly recommend this store and especially our associate Ginger Short. If you are looking for furniture look to her. Thanks again Ginger!!

Sara was amazing to work with!! She made the process fun and made sure I got what I wanted for the price I wanted.

My daughter and I were in the store a couple of weeks ago and the salesperson was so rude that if we had found something I wouldn’t have bought it at that store. My daughter was on the phone and the salesperson started laughing and she said yes he said well they were laughing so I did. They are so unprofessional at the Norman store !!!

Had the best experience at this store. Went with my mother to look for a chair and SARA was the absolute best. Loved her so much I chose to come back the following week so she could help me pick out a Tempurpedic. SARA Truly wanted the best for us. Cannot thank you enough.

Such a great shopping experience at Ashley store in Norman today! Ginger was great, super professional, knows her stuff, and helped me feel confident in my purchase! Will definitely shop here again!!

Kamber was great to work with! She allowed us space to move around the warehouse and helped us once we made a decision! It was much appreciated!

Ginger was wonderful to work with!! She was patient and very knowledgeable about the fabric and details of the pieces we were looking at.

Staff acted visibly confused when trying to set up our order. Not sure why it was so difficult, but after an hour the issue was resolved. Will not be coming back to this store.

Ginger was a great help! Very patient.

Overpriced but huge selection and good quality furniture

Ginger Short is one of the best sales people that I have a countered in any furniture store. She made the whole process easy no pressure I will only buy furniture from her I will only recommend her for furniture to all my friends and family. Ginger Short is the person who I will buy all her furniture for in the future as long as she’s there. Thank you so much for taking care of my family Ginger!!

Medi was amazing listened to me and waited for me to come get him when I was ready to purchase.

It was easy to walk in find what I needed your side which one I wanted and purchase it even though things are not always available the salesman give me no pressure and wanted me to pick exactly what I wanted if they did not have it he suggested other stores are to go to we decided to just purchase it there and Mark are very pleased with our service since I have not tried the product out yet I can’t give you a rundown on that just yet but since I had an Ashley card financing was available to me

Gage is a top notch salesman. Ask for him when you come in!

Walked in, pretty much knowing what I wanted to purchase. A gentleman greeted me at the door and helped me measure a few of the dining room tables that I was interested in. I narrowed it down to 2. The first one wasn’t in stock so I had him check the second one. He sat down, opened his iPad, and got a phone call. He answered the phone call and proceeded to help the customer on phone, leaving me just standing there looking off into space for at least 5 min. Starting to get frustrated I just grabbed the info sheet and walked to the cashier to see if it was in stock. It wasn’t, of course. Luckily this wonderful woman named Kimberly Jones, hearing the frustration in my voice after getting blown off, was there to offer her help because I had already mentioned to the cashier that I was just going to leave. Kimberly was so kind and thoughtful, apologized on behalf of that young man who clearly needed a lesson from Truett Cathy (founder of Chick Fil A) on customer service. I have some more furniture that I need to purchase and I will specifically make a point to use Kimberly again.

Musfir Siyoothy was extremely helpful even though my purchase was small.👍

It was fast and sales associate was very knowledgable.

Jordan was great at helping us out with our furniture picks. Super recommend that guy.

Awful customer service. Awful experience all together. We ordered couches in May and were told they would be here in July. We were told they were at the warehouse in Oklahoma City 2 weeks ago and now we are being told they won’t be here until October. 10/10 do not recommend to anyone. Take your business elsewhere.

I purchased my couch from Ashley with help from Pierre and it was an awesome experience. Pierre made the process easy and smooth. Highly recommended!

Gage was our salesperson and he did an excellent job finding us the perfect bed. He was really patient and put up with our crazy kids too. He also worked hard to get us the best deal possible. If you are shopping here ask for Gage!

Leann was so nice, not pushy very personable. Appreciate her great service!

Super Friendly Sales person...very helpful!!! Outstanding showroom with top notch Furniture and bedding. Thank you Sara!!

Jordan and Brett were great to work with finding furniture for our house

The experience at Ashley was wonderful! We were VERY honest with Caylie about only needing a spare bedroom double bed for our spare bedroom. She showed us three possibilities, and even MOVED mattresses so we could try them out, like Goldilocks! Then when we went BACK four days later, we had trouble finding Caylie ‘cause I had lost her card. Taylor was so kind, and helped us find the mattress and box springs, explained to us about the OKC pick up, and let us know about calling her before we go so it would be ready. We felt very welcomed and cared for, even though we weren’t spending a lot of money.

Ginger did an amazing job helping us find just the right pieces for our living room! She took the time to really listen to our needs and make great suggestions! She is very knowledgeable and personable! I believe she made this experience a great one and we are so happy with our purchases!

Great customer service especially the person who helped us out thank you Sara.

Had a great experience! Brad was our sales associate he was great. All over good experience.

I walked into the store and I told then I was just looking and I would let someone know if I needed anything. All of the sales people left me alone to look around and make a decision. When I was ready, I asked the sales person closet to me for some assistance. All of my questions were answered and I received the service I was looking for. My purchase hasn't been delivered yet but I am happy and excited to receive my new furniture. Thank you!

Looking for a mattress and have shopped at Ashley before. Medi was very patient and helpful and gave us a good deal on the mattress we selected. We will return for our furniture needs

Brad, the salesman was very helpful and patient.

Everyone including our salesperson Kimberly Jones were very friendly and helpful. We enjoyed a leisurely look for the right sofa bed. No pressure was appreciated and we found exactly what we wanted. A pleasant experience.

Very through and thoughtful sales person.

Ginger Short was wonderful! Please request her. She has a great desire to help and did all she could to make sure we found the perfect furniture for our new home.

Love the shopper stalkers

After shopping at SO MANY stores for furniture today, we finally found the perfect things for us. Tonya was super to shop with.

Taylor gave us excellent service! She was able to help me find the perfect couch / coffee table combo for my new home!

My sales lady was very nice and knowledgeable about the item I chose. The store was clean and the decor was great! I purchased a love seat and would have bought the recliner too, but I was just short a little bit and she said the price was firm. My experience was nice overall. Thank you!i

Ginger was very sweet and extremely helpful! She took time to explain the options and the sales to us! We would recommend going to see Ginger if you are looking for any furniture. She will go above and beyond!

Gage was excellent and very helpful!

Joseph was a wonderful salesman. Listened to what we said and what we wanted and never once tried to pressure us into something different.

I really liked that the employees at Ashley didn’t follow me around like crazy stalkers. Our sales rep, Ginger, gave me space to look alone and then was ready to go when I had questions.

Gage was very knowledgeable about the mattresses, pillow and chair!! Super nice kid!!

Taylor is awesome! Great customer service!

I bought living room furniture from Ashley HomeStore Norman in January and was helped by Ginger Short! She was so incredible then that I knew I wanted her help when it came to purchasing bedroom furniture. I traveled to Norman specifically to work with Ginger and got everything I wanted and more!! Not to mention most of it will be delivered in a week! Thank you Ginger!! You have made this process so simple and easy and I’m so excited for my furniture to be delivered. If you’re headed to Ashley HomeStore in Norman, be sure to ask for Ginger!

I purchased a living room set with coffee table and end tables. I then mentioned bedroom set so LeAnn assisted me with that also and mattress, etc. She was very knowledgeable and personable

Brad was very patient and helpful with helping us get everything we needed at the best price possible. We have several pieces of Ashley furniture already and always get compliments on it! They can’t be beat on quality for the price.

I always love Ashley furniture, never had an issue! We have the best experiences. Well today we wanted to try the Norman store. We walked in was greeted by Leann. She was very nice stated that she could show us around. We told her we prefer to look around ourselves, we don’t like people lingering. She approached us for a second time to simply “let us know that each worker was commission based.” I told her I understood but wanted to walk around myself. She said she wasn’t going to “stalk” us but she wanted to make sure she had eyes on us the entire time we shopped, I explained to her that I was able to reach out to her and let her know if we needed anything, she didn’t have to stare at us the whole time. She stated that they are commission based and she was worried we would work with another seller. I told her we were able to approach her and tell other people no, but she still slowly followed behind us. Although she was nice, she seemed desperate, and pushy. I don’t like that feeling when I’m shopping. And I like to freely speak without being around strangers. Not a fan. Also, I had to bring baby to his mama. 🤪😜

Great customer service. Great furniture choices. Will continue to purchase from this establishment.

Jordan was very helpful. Enjoyed our shopping experience.

We went shopping this weekend to get furniture for our new house and Ginger Short was amazing! She helped us find exactly what we wanted and was patient with us as we made decisions! 100% recommend using Ginger the next time you shop at Ashley Furniture in Norman! We will for sure be using her every time we need new furniture!

Worked with Kimberley. She was very helpful and was able to help me find a suitable couch and love seat for under my budget price. 10/10

Thank you Ginger Short for helping my father-in-law to find a recliner and bed today. You were so helpful and made the buying process so easy and simple for him. You are the best!

Absolutely amazing. Joseph was so attentive and helpful!

Sara was very helpful! You will not be disappointed in your purchases ! She is there for her customers! We have purchased furniture all over Oklahoma . This was by far the best experience . We will be back.

Ginger was so sweet and helpful with purchasing our new bed frame! Thank you ☺️

I felt pressured to buy something and when I asked about ordering, I was told it would take 18 WEEKS. So I guess I'll just order from Ikea or Amazon.

I purchased a leather sectional and upon delivery there was a hole in the chaise lounge and scuffs on the leather. I called for a replacement. Today the delivery shows up and per the delivery guy, the replacement is in worse shape than the original! Very frustrating that it couldn't have been inspected prior to wasting both my time and the delivery team time! I had the same issue with a table I purchased from Ashley as well. It shouldn't be this difficult to buy new furniture that looks NEW on delivery! Very disappointed. Update: 3rd time is a charm. Bianey was able to locate a lounge chair that was not damaged and it was delivered this week.

Jordan Meiselman did a fantastic job with helping me pick out furniture. We moved around furniture and everything trying to find the best set possible. Highly recommend working with Jordan !

Saghar Zakeri. #2827 is the best salesperson I have ever had the pleasure of dealing with!!! She deserves a raise$$$$$ Her manager and the other associates were very nice too. Thank you for everything you did for me Ashley Associates.

High quality furniture and very nice customer service. Mr. Mehdi the Ashley customer care member who helped in my purshase was very polite and informative.

Very good experience! We were helped by Taylor Bread and she was very helpful. She took the time to understand what we were looking for and was knowledgeable in design and color coordination. Couldn't have asked for a better sales person. Thanks Taylor!

Absolutely love the staff!

Pierre at the Ashley Store in Norman was very helpful! He greeted us at the door but gave us plenty of space and time to look around. I will definitely ask for his help next time we make another purchase.

Shipping is ridiculous, especially with no updates from your salesperson. I cancelled my order and will be waiting for my refund twice as long again with no communication from the salesperson. I won't be shopping with Ashley again anytime soon.

Very nice and not pushy . Jordan was so kind and professional.

Pierre at the Ashley Store in Norman provided us EXCELLENT customer service! We very highly recommend this store and Pierre!

This was a great place to shop. I was assisted by young associate who was very helpful and quick. It was very enjoyable experience. I would recommend this place to shop for furniture.

Good selection and knowledgeable staff.

Ginger Short helped me with the purchase of a new mattress. She was very helpful and answered all my quesrions.

Joseph and jasmine were vey helpful and polite

My family and I had a wonderful experience here at Ashley's Home Store in Norman. The environment and staff were great! Big shot out to Mehdi Najafian for being very polite, knowledgeable, and offering us the best price in Oklahoma! 6 stars!

Brad was awesome, he answered all our questions. He is a top notch employee.

We came in tonight looking to get a sectional for our home. We were greeted at the door by, Ginger Short. She asked what we looking for we let her know. Ginger was very friendly, professional, worked very fast! She helped us get the best deal! Thank you, Ginger! ❤️

I had the most easy breezy experience here. Medi was super helpful and went above and beyond to accommodate what I was looking for. We went all around the store, and found the perfect couch for my space. Thank you Medi!

Ginger had us all set up to buy the perfect sectional and dining room set. We ordered the bundle 03/07/21. Ginger was nice and went above and beyond. But here it is 06/01/21 and still waiting for the LAST piece of our sectional that probably won’t be here until July! We picked up our dining room set ourselves up in the city. Didn’t get 3/4 of the sectional delivered until mid/end of May! I’m sorry but the wait for furniture is ridiculous even if the furniture is amazing. We were told there would be a wait but not this LONG! Only until the beginning of May the latest and every time I’d call to see where our pieces were, we would get a date and it would be pushed back….So if you don’t mind “waiting” then go ahead and buy furniture.

ZERO STARS!!!! I have had the worst experience at this store I was promised my couch and chair on Sunday. The delivery driver rolled my chair to my apartment, no couch he said the only reason I even got my chair today was so the sales person can get there commission. The chair I got has a small rip in the back. I have called this store several times, the manager took over 4 hours to call me back said he was busy on the floor, which told me they have my money I am not important anymore and then the manager compared my shopping experience to ordering a hamburger and getting pickles when he did not order pickles. I am still sitting here waiting for a return call again. I had to give one star to post my message if not I would rate them 0 stars

Had an amazing experience and our sales associate Sara was extremely helpful and patient with us while we picked out the perfect set for our living room.

We bought everything we needed here. JJ was fantastic! He was informative, attentive, and focused on our needs. Overall outstanding experience.

Good selection of furniture

Ginger was great from the start, she helped me narrow down which furniture I would like. She explained the protection plan and my delivery options! I will definitely purchase again from the Norman location. Can’t wait for my new bed and sofa to arrive!

Ginger was great from the start, she helped me narrow down which furniture I would like. She explained the protection plan and my delivery options! I will definitely purchase again from the Norman location.

I had the best experience purchasing furniture today. Sara Zakerie at the Norman Ashley store went above and beyond to help us out. She was easy to communicate with, knowledgeable, and made the buying process easy. I typically get overwhelmed going in furniture stores, but working with her was wonderful. If you go to Ashley, ask for Sara Zakerie, you won't be let down. I will be contacting her next time I need to make a purchase.

Buying with Jordan was a delight he's super knowledgeable didn't come on to strong so I never felt pressured he helped us get what we needed overall a great experience would recommend 10/10

One person made this for me. Joseph Joseph! Thanks for the assistance, patience and follow through!

I’ve made three purchases recently at Ashley HomeStore in Norman. The first one was with the sales associate Pierre, I purchased a new couch and a painting. He was SO helpful, we picked out the PERFECT couch for my living room style! The second purchase I made was with Micah, I needed an ottoman for my living room. Unfortunately there wasn’t a paired matching set made for that particular couch. BUT he found the PERECT match in another style, you would think it was meant for my couch! Now my living room set is complete/beautiful and I am SO thankful for both of their help. Thirdly, Taylor helped me find the cutest bed to match my bedroom decor perfectly! I had an idea in mind and she exceeded my expectations. She got me taken care of so quickly too, I’m so thankful for her help! EXCELLENT customer service, anytime I need something in the future I will absolutely be back at this store! I highly recommend them!

I said I wanted a bed. My man started with showing me the most expensive option. As any decent salesman should. I said I wanted to see the cheapest option. He showed me what it is. I said I wanted it. I bought it. Like slapping an easy button.

Wonderful customer service from Joseph D. Very helpful, if he didn’t know the answer he found someone who did.

We were treated like royalty from arguably the best associate I've ever had the experience of working with, Ginger Short!! She was very knowledgeable and answered every question fully. She was such a pleasure to work with and was eager to help my daughter find a couch for her first apartment. Ginger is top notch and a true professional. Thank you!

Ginger Short was our sales associate and she is the best!!! Ask for her. She is very patient and knowledgeable. She will work to get you the best deal available. The store was inviting and no high pressure!

We worked with Ginger Short to find a couch that was right for our small space. She helped us find a beautiful couch and came up with creative solutions to our specific space needs. And she is very sweet and pleasant to work with! Great experience.

Easy, no hassle process. I was able to look on my own for over an hour and a half without constantly being bugged. My sales person, Ginger Short, was available when we needed her, but not overbearing.

We were treated extremely well

We found everything we needed for our living room and bedroom with the help of Sara. Her enthusiasm and upbeat attitude made our experience enjoyable. Great selection of furniture to choose from.

Went in looking for a specific couch/ sectonal at a certain size. Pierre was extremely helpful, found me the one that fits my lifestyle and what I was looking for with the information I gave him. If your financing Kathy will get you approved and and give you a good laugh. Highly recommended this location, they're the process easy and smooth.

Just moved to the area and basically had to start from scratch. Jordan did an excellent job with our purchases: a couch, a bed frame, two night stands, and a dining room table set. Very helpful, friendly, and funny. And he met us on our level—not too much of a pitchman, which is what we liked. Other furniture stores in the area feel like skeezy car dealerships in comparison. He also put up with us walking him all over the store, being indecisive, and giving him weird specifications for the pieces we needed. Keep this guy around. He’s an asset.

Wonderful service and they gave me best deals.... 🙌

Jasmin and Joseph were very knowledgeable and helped us so much!

Ginger was incredibly helpful and patient.

The customer service was spot on from the very beginning with Medi greeting us at the door and personally guaranteeing that he would provide us with the best possible deal. Brad did an excellent job walking us through the store and reviewing our top picks. Once we finally made our decision Medi was ever so patient and kind; and we are so thankful that Madison went the extra mile and stayed after hours to finance with us. All in all our expectations were met beyond measure and the staffs patient and professional nature really sealed the deal for us! Thank you all for what you do and we are looking forward to purchasing more furnishings in the near future!

The best furniture shopping experience I have ever had! I worked with Micah, and he was attentive, knowledgeable, and gave me the best options to find exactly what we wanted!

Taylor was amazing help, very friendly and knowledgeable! I sort of had an idea of what I was looking for. Taylor quickly helped me find things that fit my budget! Thanks!

Ginger was an absolute professional and so knowledgeable of all inventory!! Greatest experience we have ever had at Ashley!!

Ginger at the Norman store is amazing!! Found us a great deal on new furniture for bonus room. Overall a great experience.

The salesperson was friendly and courteous. She was new and referred to her manager when needed so that accurate information could be provided.

We had been to Ashley multiple times and were unsure. Ginger was extremely helpful in getting us the couch set we love at a price we could afford!!! 5 stars are not enough! If your in Norman go see Ginger!

Great service!

Ashley HomeStore in Norman is very nice, the employees are helpful and it’s calm and low pressure. I felt able to browse without being harassed but someone was always available for questions. Our associate, Ginger Short, was AWESOME. So helpful, texted me links to things after we’d left & I had more questions. The whole process was easy & great.

I went in not really knowing what I was looking for as far as couches were concerned & Tonya was very knowledgeable about every product I asked about when it came to prices & the quality of the items themselves. I didn't purchase anything today but I now have ideas of what I want when I come back.

Great service and super quick. In and out within 15 minutes will definitely come back anytime I need more furniture

My daughter, Tonya Grimm works here and I love this place.

Micah was very helpful and helped us find what we needed; very satisfied!

Had a great experience at Ashley's. Sara and Jasmine did a great good helping us out. They were patient with us and got all our questions answered and got us the furniture we needed.

Pierre was absolutely WONDERFUL to work with! Very informative and knowledgeable. He helped us find the perfect glider/rocker/recliner for our nursery. He deserves a raise!!

Service end was great! Kimberly and Pierre were a tremendous help to make sure I got the best available deal for exactly what I wanted. Both went above and beyond. Thankful! Have yet to get delivery, so hopefully that goes flawlessly as well.

Amazing service from start to finish. Ginger greeted me immediately and was extremely helpful and polite. Will continue to buy from her! Thank you very much!

Ginger was fabulous! Easiest buying experience I have ever had!

Micah Chavez took very good care of me. He was very friendly, knowledgeable, and made sure I was happy with my purchase. I will definitely be returning soon for another purchase.

Mehdi Najafian was amazing! He was so helpful and patient. Next time I go in I would want him to help me. The world needs more mehdis in it.

Sales representative, Micah, was very helpful. The young woman at the cashiers desk was nice, but I’m very disappointed I have to wait 2 weeks to have something in stock delivered to my house.

Thanks to Kimberly & P. the matters specialist

Beautiful furniture and was greeted as you walk in the store awesome personality

It was the best and easiest experience I’ve had when shopping for furniture. Happy with the products and Medi and Madison made it pleasurable. Will definitely be back. Thank you both.

The new Ashley furniture store in Norman ok. Was fantastic! The show room was stocked with lots of great furniture and our sales associate Jordan meiselman was very helpful!!

Ginger and Jasmin where awesome! The experience was very comfortable, welcoming, and not pushy at all! Both ladies were very helpful, friendly, and I would recommend this place to anyone who needs furniture!

Great experience shopping for furniture! Micah was very patient and helped me find exactly what I was looking for!

Mr.Pierre could not have been more knowledgeable and professional!! Salesman was not pushy but honest and just amazing.. We looked at every level of quality and I was treated the same on any choice I made. Great experience

Awesome place to shop! Really friendly staff!

We had Medi, and had an amazing experience. He answered all of our questions and helped us along the way. We found the perfect set and he helped us with a great deal!

Ginger knocked it out of the park! My husband and I came in with some pretty vague ideas of what we wanted, but we knew we needed a few pieces of furniture; Thanks to Ginger, we furnished 3 full rooms in just one evening. She is very patient and knowledgeable. She took the time to listen to what we were looking for and worked with us til we got it just right. I highly recommend Ginger and Ashley HomeStore in Norman.

Walked in and the sales person took me directly to the items I inquired about. Very knowledgeable and helpful. Will go there again!

Mo was very nice and helpful for all our needs

My salesperson Mehdi was so very helpful! I appreciate all the time he spent helping me!

I have to edit my review unfortunately. ****We finally got our sectional delivered 4 months after it was ordered. It came damaged. I reported to our salesman immediately, and later that day I found more damage (reported to him again), and finally that evening I discovered the delivery crew damaged part of a rock wall at the entrance of our driveway (he got another text at 9pm). The delivery crew was honest and fixed our wall. We are still trying to get our money back for the couch. I emailed customer service and she said because the couch was a special order, our only option was $300 off or to send someone out to fix the couch (with no guarantee on the workmanship and it would have come from our protection plan we paid for, not Mathis Brothers/Ashley Homestore’s dime) Ashley Homestore/Mathis Brothers broke their sales contract with us, delivering to us broken and damaged furniture then have tried to victimize us afterwards by saying there’s nothing that can be done. It took me going to a consumer advocate to get any resolve. Supposedly our couch will be picked up tomorrow (9/18/21) and we will get a full refund. When we were at the Ashley store in April we received 2 pillows a Mathis brothers reward card and set of cleaning kits (total of $422) all under the guise of it being a rebate from the purchase of the couch. Later we discovered that some fancy math had been done and we in fact paid for those items. Do not fall for the rebates, do not buy from Ashley/Mathis Brothers. Do your research thoroughly before buying from them. It’s taken me getting a consumer advocate and filing complains with the BBB, Oklahoma State Attorney General, Federal Trade Commission and US Attorney General.****** Original: Pierre at the Ashley Store in Norman OK was the hardest working salesman we’ve met. He went above and beyond in helping us pick out the perfect sectional for our home. We highly recommend Pierre. Thank you so much!

Mehdi Najafian helped us and he above and beyond to make sure we got everything we was looking for, his knowledge and eagerness to help was amazing.. I would give him 10⭐ if that was available. Our overall experience was truly awesome and would recommend this store and staff 100%

the best place to shop furniture.

Better experience than I had years ago. Sara was very nice and knowledgeable on helping me find exactly what I wanted. She help me find things in my price range and was not pushy at all. I really enjoyed my experience where as years ago I would have not recommended this location. Go see Sara, she is won’t let you down!

This Ashley store was a great experience,. I have no complaints and enjoy my purchases. Sara was great with assisting me on finding the perfect gift for my wife, whom also enjoys the purchase. Not only was Sara helpful, She created a friendly environment. I will be back soon to shop.

Ginger was great! She was patient with me being indecisive.

Great service and a good deal.

The salesman..Pierre was exceptional. He went above and beyond to get what I needed. He explained pros and cons to me, he wasn't pushy which meant alot to me. He's very knowledgeable and extremely helpful. I had a great experience and was able to get what I came for. I understand I have to wait tell it comes in to be delivered to me but that's understandable. I'm just glad I got it and I definitely would recommend Pierre . He will be my go-to person anytimej I shop at Ashley. I know my granddaughter is going to love her bedroom outfit. Thank you Pierre!

Tonya Graham was extremely knowledgeable of all products and she really helped me out when buying my furniture.

I was shopping for a couch and was assisted by Micah. He was very patient and knowledgeable and helped me find the right couch in a very timely manner. Thanks for all of your help Micah and for making my couch shopping experience easy and a success!

Caroline was fantastic !!! I definitely would use her every time

Sara was awesome. She listened to what exactly I was & wasn’t looking for. She did a great job showing me items specifically in my budget. We will shop there again.

I have had several experiences here. Both good and bad. But I will only speak of my last one. It was good, just went in today with my wife to quickly look at new furniture for our new house, I told the salesman that we weren't buying today but just looking and pricing and we were very short on time. He was very very helpful, got us to all the things we were looking for, gave us prices and discounted prices etc, without pressuring us to buy today. Simply gave his card and told us the sars he's not available should we want to come back. Very professional, that's how you sell something and gain trust.

Good selection of items we were searching for.