Ashley Store Norman, OK

This entire experience was terrible. From being rudely greeted at the front, to the sneaky sales associate adding a membership that I didn’t want and to the inability to deliver the furniture. To begin, when I arrived, the person at the front asked what I was looking for. When I wasn’t exactly sure, I did quickly mention a price range. His response was that the store couldn’t help get me anything. Mind you, my price range wasn’t fixed, but a recommendation. However, he basically said they couldn’t help me. I don’t know why I continued in, but I did. By the time a sales associate came to help me, we were able to find something that fit my needs. Now, most importantly was the delivery date. To fit my needs, my options were actually limited to a not preferred option. Well, I went with it because it was more important to get the furniture quicker. During the checkout process, i signed the forms they gave me and wasn’t too concerned with the details until I got home and read the receipt. The receipt revealed that I was being charged $300 for delivery and set up. However, $160 was merely for a membership program to the store. I didn’t want a membership program and shame on me for not looking and realizing that I was getting charged $300 for the delivery of a $400 piece of furniture. When I called and talked to them about this, they explained it all and I thought, it was OK because at least I was getting the furniture quickly as I needed beds for two foster children that were already at my house. I continue to have questions and try to reach out to the sales associate, and he stopped picking up my phone calls and stopped responding to my text messages, I think because he didn’t want to help me anymore. When I finally called the store and asked to speak to the sales associate, instead of calling him directly on the number that he gave me on his business card, When I was connected with the sales associate, he said he wasn’t going to do the refund process and I could just refuse delivery. I was trying to change and get a refund on the additional mattresses as someone in my family had a mattress I could have and I didn’t need to purchase a new one.Then on the delivery day, the delivery people showed up with no beds and said the beds could not be delivered for some time because they were on backorder. So, so, yes, I had mattresses for the girls to sleep on, on the floor the bedframe, which was not my preferred bedframe, was more expensive than I had wanted to spend, and at a store that had been rude and unwelcoming to me from the beginning, When the bedframe couldn’t be delivered for some unknown time, I decided to at that point tell them I didn’t want them to come back and I would not like to just work a refund. I will, however, command the delivery guys for their honest and compassionate nature, their sincerity, and their apology for not being able to bring it. I would also like to command the people customer service who worked the refund for me because they were very kind and compassionate as well. However, this store gets a one star, and if I could give it less, I would because everybody from the greeter to the sales associate and the store itself for telling me they could deliver something and hiding the fact it was actually on backorder, was completely lackluster, and by the way, that sneaky membership program, I still have it, because I can’t get a refund on it. No pictures to add, because I didn’t get anything. This store has gone downhill and I do not recommend it.

Taylor Blonner was seriously the best! So easy to work with and so much fun! Never pressured us once so considerate and understanding.

Banks was awsome got what i needed so happy thank you.

Great experience and great customer service!! Ask for Godson, he was the best!!

Ginger is awesome Knows her product Easy to work with

The furnishing specialist- Ginger was wonderful! Made shopping very easy!

I have bought couches from this store a few times. The latest couch I purchased was over $4,000. I bought four of the stain removers that they give with each couch. Also, purchased the protection plan. I reached out in June because I noticed a stain on my couch. of course my husband and one year old son know nothing of the stain. I reached out to company service. They asked for my information, asked about questions surrounding the claim, and ask for pictures. Within the 30 days of the accident. Ashley tells me to call the product protection plan company. The protection plan company tells me this isn't covered under the plan you need to call Ashley. I called Ashley back and was told you can clearly see where you tried to clean and the product didn't work. You need to call the product plan company. I've been call the protection plan company back explain everything to them and then proceed to file a claim. Sent pictures again and everything. They deny my claim because part of my couch was in the garage and because I don't know what made the stain. I emailed them back to let them know, the piece of the couch in the garage is fine and it is not the part of the couch I'm talking about. Sent more pictures. Oh I forgot to tell mention that it took 2 months for me to hear about the claim and I'm the one that had to reach out. At this point I am so sick of them that I go flip the couch cushion over because I'm sick of looking at the stain to only find mold. I reach out to let them know about the mold and my claim is denied because of the mold. I'm upset because my claim is denied because of a issue that wasn't present when I first submitted the claim in June. So I wrote back an email expressing my frustrations and that's going on 3 weeks ago. At this point, I want y'all to take this couch back! At least admit that you are at fault for the delay communication. Because had the issue been handled in June, we wouldn't have this problem in September. I just want y'all to do better and think about your customers!!

Elliot was very helpful and knowledgeable. Great experience

Very friendly staff. Great customer service.

No pressure sales. Salesman Santana let us roam and sit and only jumped in when we had questions.

Enjoyed a no pressure sale with Elliot. He was very informative and gave us our space while we made our decision.

Under construction, so not the best time to go. It's loud and dusty.

Bought a desk in-person and asked for it to be delivered. A completely different desk (that was much smaller/cheaper) was delivered instead. Refused to rectify the situation, feels like we have been scammed. We also bought other furniture from here, and nearly all the items have been extremely low quality and not-properly assembled when delivered(missing screws, uneven, etc). Very dissatisfied to say the least.

Elliot was fantastic to work with! He’s easy going and never pushy, which made the whole process stress free. He’s very knowledgeable and always responsive, answering every question quickly. I truly felt like he was looking out for me and working to get me the best deal possible. Overall, it was a great experience, I highly recommend Elliot if you want someone professional, helpful, and trustworthy!

If you’re looking for home furniture you must come to Ashley Furniture and see Elliott. He was friendly, knowledgeable and made sure we got the best deal.

Jennifer is great!

Salesman Avery was super helpful. Attentive but not pushy. Excellent service.

Researched what I wanted on their website called and spoke with Kayla and she helped me locate what I needed in the store. Was very pleased with what I purchased Kayla helped me tremendously. My delivery dates not until a week or so away and I can’t wait to get my new furniture!!!!

The sales person was very friendly and helpful. She greeted us as we walked in and proceeded to inform us of sales and products. She let us browse through the store and did not hover over us but came by and asked if we needed assistance. We had a very good experience and bought a bed and mattress

Excellent service highly recommend

Lots of nice furniture and yes, they follow you around, lol.

Sales experience was ok, but delivery was a nightmare. Ended up having to go back to pick out a new dining room set.

Love the store, even though its getting a little face lift on the inside. Not my first time in and won't be my last

Pierre was caring, knowledgeable, and worked very hard to satisfy my choice of a chair and ottoman. I am very pleased.

Great people great service

Nice furniture but very expensive. Sales person will follow you at all times.

Veterans, if you’re moving, these guys won’t deliver to your new address and let you use your tax exemption unless that new address is on your disabled veterans tax exemption card, which we know is impossible, as you are moving. They won’t even accept paperwork showing your home purchase to confirm the delivery address. They are not worth shopping with. Poor communication and definitely not honoring an earned income exemption. Very disappointed!!

Ginger was very attentive to my requests and spent quality time with us on making our final selection. I did not feel rushed and Ginger gave us plenty of options to chose from.

Salesman was great and it was an overall good experience. Second time purchasing from this store.

Purchasing was excellent. Salesman was great. Delivery sucked. One bar stools leg was shorted then the rest so it wobbled. The delivery men were poor. They seemed upset to move my old table 10’ to the next room. When assembling the new table they dropped the leg on my hardwood floor twice causing a scratch that I had to repair. One man cut the straps under the table with a knife leaving two 6” straps hanging down under the table. The other man pull the two other straps out (they were stapled in), leaving four sharp metal half staples sticking down which I found by reaching under and cutting my hand. I had to get a plyer and pull six dangerous staples out. One was broken to short and had to be filed off. Poorest service I have ever had. Never again!

Our new go to store for our furniture needs. Friendly staff, no pressure sales associates.

Great service and selection. Very helpful sales staff with product selection and setting up delivery.

Elliott was super helpful and this store basically had everything we were looking for in stock.

Spoke to Holly Was told they had SERTA MATTRESS in stock at the Norman ASHLEY store . So we made a trip to check them out we get there and told them what I was looking for and they had the deer in the headlights look. What idiots lie to you and have you drive in knowing they don’t even stock SERTA MATTRESS at this ASHLEY store in Norman!!!! Horrible will never shop at Mathis Brothers or Ashley ! Find a store you can trust!

Elliot was our salesman. He’s very helpful and patient.

Super friendly sales staff! Godson listened to me explain what I was looking for and was able to show me several different options that fit! The purchase was seamless, and I’m sure I’ll be very happy with my new furniture when it arrives

Elliott did an amazing job!

These people will treat you right and lead you in the right direction 👌 👏

We've been to this location twice now and have bought our furniture here. We've had great experiences both times. The associates are there to help and answer any questions, but don't try and force your hand or upsell you. We've loved our bedset for a year now and are excited for our livingroom furniture.

We had such a good experience working with Christina. She was attentive and listened to what we were looking for. We never felt rushed or pressured! If you are going to buy furniture make sure you see her ❤️

Be ready to get swarmed by salesmen

I was greeted at the door by the manager with a smile and she quickly found exactly what I was looking for. She answered all my questions about the product and then introduced me to a top notch sales person named Ginger Short . Ginger had sold me a dining room set over 4 years ago and I felt immediately at ease because of her knowledge and how she made me feel important. I bought the recliner and was very pleased with a great deal and being treated with the same courtesy as the last purchase 4 years ago. I love shopping at the Ashley Store. Suzzane Musgrove

Great service and large selections! Highly recommended

Salesperson was very courteous. Told him what looking for, he showed us selections, let us look on our own. When we made selection he did paper work. Explained and answered all our questions

Taylor helped me buy a couch here and was extremely helpful and personable. Delivery people were also very nice and helpful.

The sales staff and financing departments are super helpful and friendly! Had a great experience!

Taylor was amazing! The process to purchase my couch was smooth, easy and fast. I ended up leaving with the couch I wanted initially! Thanks so much Taylor and the Ashley team!

Very pleasant staff and manager

Nice selection and friendly salesman and cashier.

Jennifer was really knowledgeable about the products! And super sweet!

Great Service Awesome People! Thank you!

Taylor was so helpful. She allowed us to configure the couch a couple different way so that we accurately measure for our home. Great experience

This store was very clean and well put together.

Disappointed in there adds on the internet. We seen what we wanted when we came in sales man said they just say that just to get you in the store.the add said 199.00 when we came in price went up to 599.00 and they didn't even have it said it would be 5 weeks I'll be taking my business somewhere else I been a customer for years.

Great service!

What a great location we had a blast and found what we wanted had help along the way Taylor B. is amazing ask for her, and tell her Aisha sent you. The location is clean and organized even outside is well put together. The prices are right and within the budget too. Please go check em out you won't regret it, and you will have a good time, and the furniture is comfy, and they offer beverages too for Free!😄

Absolutely wonderful. I am looking forward to getting my chair. It is exactly what l needed at price l can afford. The salesman, Kellen was caring.He picked me up out of the floor when l fell, got me a wheelchair and rolled me back to the handicap rest room. He also supplied me with plenty of water. It was an awesome experience!!!

Since my house was destroyed in a wildfire in March I needed to purchase everything for a home. I dropped in and met Jennifer Banks who helped me patiently find multiple rooms of furniture all while helping keep my grandchild preoccupied so we could shop. I decided to come back the next day to get another item. She helped me change the ticket and make sure everything will still be delivered on time for my move in date. Excellent customer service and a very kind salesperson.

Family and I went in to find a recliner for my mom. I had previously worked with Todd when I moved here a few months back and he got me sorted out the first time so we went in to work with him again. He is professional and down to earth. After speaking with him and getting his opinions on a good fit, we purchased a recliner and are having it delivered in a few days. If you are looking for an honest, informative, and relatively quick purchase, go see my guy, Todd.

Staff was so friendly and I didn’t feel bombarded by them greeting me at the door. Told them my needs and was able to get a piece bought that day with the best price of all the stores I had gone to that day. This was my second time in the store and they don’t disappoint! Thank you Cristina for all your help! Can’t wait to get my new couch!

Very helpful and worked to find exactly what wife was looking for

Everythimg was stress free

Elliot was a great help through the entire process, would absolutely recommend Ashley for any of your home needs! We can’t wait for our new bed! Thanks again!!!!!

The salesperson was so helpful. Found what I wanted

Gabby was our salesperson and she's great. She was very very nice and helpful!

It was quick and easy.

Elliot and Haven were great help!

There seems to be some rudeness about us not spending a lot of money.

The service was fantastic! Staff were friendly and not pushy. They were very helpful and patient with us. Hope to visit again soon!

Well, I hold nothing against my sales lady. She was professional and friendly and discussed financial options. I was a little discouraged by their lease-to-own option and learned I would be paying more in interest than what I would pay for it in cash. I recall asking her at the counter before I left what it cost if we decided to pay it in cash. I think she said that it's a done deal though I had not given Ashley a down payment. I planned on giving the $149.00 on Saturday, but thinking about it driving home, I decided not to show up on Saturday. I believe, as my daughter stated to me, there are better pricing and mattress options elsewhere. Again, I have nothing against the sales lady, but this is more against Ashley and the lease to own the company they use called Progressive. My intuition was telling me they were loan sharks, and I'm sure if I went on Reddit, I'd see complaints about this company. I just feel companies like these take advantage of consumers whose FICO scores aren't the best. Secondly, I didn't like that this company was going to draft out of my bank account. We are in times where job losses are happening nationally, so that's another issue I had to consider when buying and financing. We love the mattress but sorry not doing lease to own. We will be going elsewhere that's friendly with our wallets.

Best customer service I've had in a long time. Ginger is the best.

Gabby was a great salesperson. Pricing is okay too.

Friendly/helpful. Went the extra mile to help me get what I wanted-needed.

Got what we wanted, great customer service, Ginger was awesome!

The staff was great. Todd was a great asset.

Great experience. Elliott and Haven took great care of me.

Gabby was very helpful and courteous.

Elliot was a great salesmen answered all my questions before I even asked em, great guy.And they got some of the best quality stuff

Patient, friendly, and honest staff. Great service!

Manny Santana was a great salesman. Low pressure but very helpful, friendly and patient with us while we made our decisions.

Great customer service! Thank you Pierre and Emilio! I am so excited to get my beautiful couch and chaise and rug

Completely helpful and very professional

Quiet, pleasant shopping experience. Elliot was great he was professional and not pushy at all.

Nice store and employees

If I could leave zero stars I would. This was the worst experience in purchasing furniture I have ever had. The wrong recliners were delivered to my parents who are 90 years old. They were not able to use them. I was not even able to make the foot rest go back down. When I requested the company pickup the recliners, they charged me $200!! It was their mistake in the first place by sending the wrong recliners! Prepare to spend 20-30 minutes on hold and then not end up getting a satisfactory answer. They do not care about customer service.

Ginger at the Norman location made buying what I needed super easy and efficient. Will definitely be back for anything else i might need.

On our very first visit to the Ashley store in Norman, we found exactly what we were looking for in a dining room table. We liked it so much, we bought two unplanned pieces. Staff was friendly and helpful and gave us the best price possible. We will be back!

A great experience. The representative named Godson helped me find exactly what I needed and answered every question. I will definitely come back

Godson was very helpful, knowledgeable and kind. He went above & beyond. Thank you!

Bought really nice living room set. Awesome person helping me. Helpful not pushy.

Shea assisted my wife and I to pick out new furniture. She listened and asked questions, very attentive. I wasn’t expecting to purchase anything, but with the President’s day sale, great and informative sales staff, who were all fantastic, made the difference. We are excited for delivery.

I had a great experience shopping at Ashley Home Store in Norman. I was able to find a variety of items to complete my living room and the associate who assisted me, Reggie, was very kind. He was energetic and didn’t mind pricing several different items for me. Everyone I encountered was very friendly and the furniture and decor options are great.

I was looking for a specific type of chair and went into Ashley furniture in Norman and Jennifer Banks asked if she could help me. She was extremely polite and knew exactly where to go to show me what I wanted to see. She did not high-pressure me, but she was very, very helpful. She did a great job. The store has a very large selection of furniture and a variety of price ranges. I would recommend Ashley furniture and go see Jennifer Banks.

The process at Ashley’s Furniture was smooth and easy. The sales associate was polite and helpful as was her manager.

Nice clean store with polite staff. Wide selection. Bought one chair at a closeout price.

Very helpful

Great customer service Jennifer

I went in and nobody approached me or spoke to me until I was ready to pay for what I wanted and that’s exactly what I look for when buying furniture!!! Jennifer was perfect and made it the most peaceful and easy experience!!!

Best experience I've ever had buying furniture. Godson was AMAZING and we were in and out in less than an hour! All of the staff was friendly and welcoming! I love my new couch!

Jennifer did a great job showing us all the options for a Tvstand.

Banks was very helpful and personable. GREAT experience from walking in until leaving after purchase 😀

Ginger Short helped us out today, and she was amazing! really made the furniture shopping experience fun and memorable. Very excited about my living room set up.

Came in looking for a lamp we saw online. Y’all had it and Pierre got us fixed up.

I’ve been in the store several times and spoke with Kimberly about which furniture would best suit my needs (concerning space and fabric) she found me some great pieces of furniture. Today when I went in with my husband to purchase she was helping someone, so her manager (Haven) stepped in to help use find a similar couch that had washable fabric. It wasn’t in stock so they helped us order and set up delivery. I’m excited to receive this sturdy and beautiful piece of furniture. Everything he is so friendly and there is no pressure to purchase. I’m thankful to have this store.

Great place to find what you need in furniture. Bought a sleeper sofa(love, love, love it) and a recliner. Ah, very comfortable and reasonably priced.

Nice helpful employees and good pricing

Our sales lady was extremely helpful and knowledgeable!!!

Great people Great layout

Awesome experience! Ginger S. was able to help so much with design selections and prices. We went in there with a budget and ideas of what we wanted and came out with higher quality furniture still in our price range. Across the board no complaints with this purchasing experience!

Kimberly showed us numerous sofas and loveseats of all price ranges and fabrics. She was very knowledgeable but not pushy. She answered all questions and let us 'wonder' at will around the store. Best experience I've ever had at a furniture store. Thanks Kimberly and staff.

Pierre Debrosse provided both a knowledgeable and quality experience. Would highly recommend him for your Furnishing needs.

Ginger, my sales lady, was fantastic! She helped me pick out matching furniture, she walked me through the Ashley credit card and explained the points process, and made the sale very easy-she was great! She handled herself very professionally and had a very kind and humorous personality, which made a sometimes anxious event, very nice!

First time at Ashley’s Furniture. Kimberly helped me, and I cannot speak enough good about her! She was kind, informational, and not pushy. This was my first time buying furniture and I was a GREAT experience. The prices were great with the Black Friday sales too!

We went to buy a dresser and told the gentleman, Pierre, our price range. He got us in the area and I found a beautiful dresser less than my budget. Was a great experience and will be going back

I had a chair already picked out from a previous visit and I came in to purchase it The young man who assisted me was so helpful! I couldn’t have done it without him. The young lady at the desk also assisted me and she was very nice, as always! I love your store!

⭐⭐⭐⭐⭐ I’ve had the pleasure of working with Ginger Short at Ashley Furniture twice now, and both experiences have been exceptional. Ginger truly goes above and beyond in her approach, showing genuine care, kindness, and an incredible amount of patience. She took the time to understand all my needs, even when I made several trips back and forth for measurements. Never once did I feel pressured or rushed; Ginger listened attentively and did everything possible to ensure I found exactly what I needed. Her customer service is unparalleled, and it’s clear she’s passionate about helping people create the perfect space. If you’re in the market for furniture, I can’t recommend Ginger enough. She’s the kind of salesperson who makes the entire process enjoyable and stress-free. I’ll continue to refer friends and family to her, knowing they’ll be in good hands. Thank you, Ginger, for your dedication and for making this experience truly wonderful!

Jennifer Pellow was outstanding. She was so kind, knowledgeable, and helpful. She made the furniture buying experience a pleasure.

Everyone was extremely friendly and the store was very clean. Ryan helped us find the couch we wanted and was very knowledgeable about all the different styles and materials. We highly recommend asking for Ryan to assist if he is available!

ginger was so helpful and patient with me made my shopping experience so easy

Found & purchased a sofa & love seat. Got them home and they barely fit into the space and look cramped. Wanted to take them back but we’re going to be charged 560.00 “re-stocking fee”. I can see 10% fee up to, say $200.00, but over that much is just too much. Now I’m forced to live with furniture I don’t really like. On top of that, one of the recliners doesn’t work and Mathis is refusing to honor their warranty!

Everyone was polite and so helpful.

Everyone was both nice and courtesy.

Banks helped us and she was fabulous! I was shopping for a bed and mattress. She had me try out quite a few, she's very knowledgeable. It was a pleasure shopping with her!

Had a great shopping trip! Kimberly was a perfect sales associate. She gave us time to shop at our pace and answered all our questions.

We bought an "as is" couch off the showroom floor and feel like we got a great deal. I was even more impressed when I came to pick it up and there were 3 guys there that not only helped me load the couch but tied everything down without me even asking. Gray product and great service. Bray was great to deal with and I didn't feel pressure from him to buy.

Friendly knowledgeable people. Very clean and nice store.

Pierre was extremely helpful in listening to our furniture/space needs. Patient, no pressure.

9/14/24 around 3:30pm Jp(at Ashley's in Norman)was super nice, knowledgeable & not like 1 of those annoying salesman people describe.

Y'all! Ashley's in Norman has some super nice things right now! I fell in love with this MCM bed... isn't it gorgeous? Ginger helped me and my sister this weekend. She was so helpful and kind. There were a few changes to the order and Ginger went out of her way making sure we got what we loved with the best possible price. I still have a couple things on my wish list.

Ginger was knowledgeable and very helpful and understanding in what I needed and went above and beyond for me. She is great!!! Thank you Ginger

Kimberly was awesome. She answered all my questions and made sure I got the best deal possible. She never pressured me and allowed me to take my time making a decision. I’ll definitely be back for my next furniture purchase!

Godson was very and intelligent young man that gave me a wonderful deal and there quality is great

We picked out a sofa-recliner and the recliner to go with it. We were going to pay cash. We were told to deliver the furniture would cost $300. To cut that price in half We needed to finance the furniture. Later they offered a cash price with an un-itemized invoice. This really soured the process. It felt like we were negotiating to buy a new car.

We were greeted upon entering by Ginger who was most helpful, upbeat and friendly. She showed us exactly what we wanted. Walking is a problem so I appreciate saved steps.

Was a great experience working with our sales person and her support team. Thank you.

Very friendly and helpful staff

Everyone was very helpful

Update: another issue with the finish on the table & the extended warranty refuses to fix it because 'it's not that bad'. NEVER BUY ASHLEY AND SAVE YOUR MONEY ON THE WARRANTY AS THEY WON'T COVER ANYTHING BECAUSE IT MIGHT EAT INTO THEIR PROFIT! Update: The table has broken already not even 6 months after purchase. I contacted my sales person who told me to send pictures which I did. And my response was nothing! No response at all! So there is NO SERVICE AFTER SALES AND ASHLEY FURNITURE IS EXTREMELY POORLY MADE! So kind, helpful, & caring. Ginger is amazing & I hope God blesses her abundantly. She made me feel important & special & it was genuine! Found what I wanted, got my discount, & they'll deliver next week. Awesome! Thank you so much Ginger!

Reggie Johnson was the salesman that helped me & he did a superb job! My experience was very positive & all the staff were so professional & appropriately personal. Love this store!

Ginger was amazing. Helpful but not pushy.

When we arrived at the store I was nervous. Buying furniture is not cheap and I wanted to make sure I would make the right choice. Ginger is great at making a nervous shopper feel at ease. I told her my price range and she showed me my options very quickly. I never felt pressured and was shocked to find the perfect sofa so quickly. We even found a ‘man chair’ recliner by surprise. She was easy to talk to and made the experience a positive one. She texted me when our furniture was in stock and scheduled the delivery through text. I look forward to returning to Ashley Furniture when we need furniture again.

Great Experience.

Great experience with this store. Worked with Bryce who took care of all my questions. Great service from him.

Excellent service! Ginger is outstanding!

I was looking to replace my old Tempur-Pedic mattress and base I previously purchased at Ashley's 7 years ago. When my husband and I walked in the store, we were greeted by Ginger. She and seemed "in sync" as I am a former salesperson (real estate) from many years back. She excitedly introduced us to the brand new, newly un-boxed Active Breeze mattress and base. Truly state of the art! I need to sleep in a very cool environment; and was hoping to find a bed so I wouldn't need 3 fans at night! I was intrigued with the active breeze; but the price was more than I was budgeting. Ginger then expertly and happily showed me the different Tempur-Pedic mattresses, the Purple mattresses and the other mattresses. I had decided on a termpur-pedic, and applied for the credit. When figuring everything together, in many different configurations, it turned out not to be as far out of reach for the new, state of the art bed we saw in the beginning! Ginger is the perfect person for sales. She 100% loves her job,.and who she helps with her job. That resonates and absolute cannot be "faked"! She knows the details of the products, and I actually learned something new about my 7 yr old mattress/base, too! All I can say is: the world needs more Gingers! (and I don't mean hair-color, 😂! )

Poor Professionalism. My husband and I stopped by the Norman Ashley's location to check out a few items that we're interested in. We did the whole dodge the employee sitting at the entrance... but he followed. Annoying but not surprising. Kept giving us helpful info about the products. So, I gave in and asked about some of their living room items. He showed me where they were located at and made some comment about purchase. I was very upfront and stated that we are not buying today and that there is a good possibility that we will purchase online because we live an hour away from this location. Salesperson got noticeably upset. Understandable, but I'm not trying to waste anyone's time, and I felt being upfront with that info would be the nicest option. This is typically when they try to sell you on buying in-house. We have great discounts, we can add that personal touch, make sure everything goes smoothly, etc. His reaction was to 1- get mad. 2-critizise our choice and 3-imply that we were wasting his time...even though he chased us down. Again, I understand the frustration but there are better, more professional ways, of gaining customers. And what's sad is I said we would "likely shop online" it wasn't a firm decision as we've bought from this location in the past. But this interaction left a bad taste in my mouth.

Super helpful staff. All super friendly too!! 5/5

Salesman (Godson) was the best part of our shopping experience. He was outstanding in all aspects. What we were looking for was easy to find and was exactly what we wanting. Being it was a closeout, the price was great too!

Jennifer Pellow was a dream to work with on our son’s apartment decor. I could not recommend her more. She understands customer service, and I appreciate her transparency.

Kimberly was amazing and made the process of finding a new sofa very easy.

Very pleasant and helpful!

Our salesperson Jennifer was most helpful with our purchase, even considering the request we made for another salesperson to get credit for the sale. Both Taylor, our initial contact, and Jennifer, who helped complete the sale, were excellent representatives of Ashley Furniture. Thanks

Great customer service! Kimberly was wonderful! Definitely recommend!

Easy to find what I wanted and friendly staff. Summer helped us out

Reggie was great. Very informative. Very personal. Love him.

Stephanie was great! Very patient, a great seller. We will ask for her again if we need anything else.

Pierre was awesome! We walked in with a picture, he took us straight to the furniture in the picture, showed us a few other living room sets, we went with the original set. Gave us a few options on payment was never pushy just a comfortable interaction. Will be back for any additional furniture wants/ needs. The delivery was smooth and easy.

The experience was nice very friendly staff super helpful overall experience 10/10

For starters, my wife had searched online and knew which sectional that she wanted to buy. We were not there to browse at all. Reggie Thompson greeted us at the door. He was very friendly and told us upfront that he was new to the store so he may not know where some items were located. We told him the exact couch and a coworker pointed us in the direction. We found the couch with little issues. The conversation with Reggie was by far the most pleasant part of our experience. Enter the store manger (I believe his name was Bray). This person was very condescending and if you have ever had an image in your mind on how a “snake” salesman would treat you, then he is your guy. He admitted that the online price my wife was referring to was in fact, “A price that would not be honored. That is just a ploy to get you into the store in front of a salesman.” He also admitted that the sectional that we were purchasing had a promotion that included free furniture. But he would have to increase the price of the sectional if we wanted take advantage of it.?.? I asked if that made any sense whatsoever and he replied with not really. An item for sale has one price, not different ones. I finally asked him how much is the couch that we were wanting to buy. I just wanted a straight forward answer and not any stupid salesman games. I wasn’t buying a used car off of a buy here pay here lot, but I imagine this is how it would feel. It is unfortunate that the employees of the Ashley store in Norman, OK have to work with a manager that could drive customers away, instead of making them feel welcome and appreciated.

Pierre was amazing to work with. He wasn’t pushy and helped me get the best price for my money.

Great customer service. They showed me a wide variety of furniture for my new apartment. Thanks to all

Ginger was super helpful in helping us pick out a sofa and love seat for our new home. We appreciated her approach and she made the process a lot easier without trying to force us into a decision. We’ll definitely be back when we need more furniture in the future.

We went in here to just look for furniture. Since we are building a house we are not in a hurry. The lady who helped us was really nice but I could feel like she was being pressured to get the sale. I kept saying I just wanted a list of the items I liked to think about and she kept trying to put it on a ticket. Even the manager was checking in on us. I didn't really feel comfortable. The selection was nice just not many black leather couch options.

Ginger was great! She helped me pick out beautiful furniture to complete my look.

Super helpfull and fast service!! Ginger Short is awesome!!

Stephanie was so kind and helpful from the beginning of our visit. We felt no pressure to buy anything which is very refreshing. All of their furniture is of top quality and the delivery was stress free even given the fact that on the day of the delivery it was pouring down rain! We will be back to make more purchases in the future!

Great experience! Very fun staff and our sales rep Godson, was great!

(Translated by Google) Very good experience and excellent saleswoman (Original) La experiencia muy buena y la vendedora excelente

Ginger helped us find exactly what we were looking for and answered all our questions without pressuring us to buy something extra we didn't want at any point. We're happy with our new furniture and she helped make the process as painless as possible!

Excellent customer service!! Kimberly rocks and honestly everyone there was amazing!! I will definitely go back!

I felt very comfortable with the fact they let me shop and come to them when I had a question and was ready to purchase. The sales staff was super friendly and helpful.

Knowledgeable staff, friendly, and efficient!

Great selection great customer service

We came to buy a sectional, Ginger was absolutely amazing! She was so helpful in finding what we needed. Thank you!

Salesman Ryan was super friendly and not pushy at all, was a genuine good guy!

Great customer service

Dry nice and helpful

We had a very pleasant experience buying from Ginger at Ashley store in Norman. She went above and beyond in customer service and was always there for questions and issues. I will definitely be asking for her any time I go there. Thank you for your hard work Ginger!! Sue Rachel

I come in here and Ginger was so nice and happy. She welcomed the customer very well and her good treatment made me buy in this store and I thank you very much and as the number one staff of this store, I express my opinion.

Ginger was amazing! She was so helpful and friendly during our shopping experience for a new mattress. Thank you for a stress free experience !

Ginger Short was very helpful and professional. She was very knowledgeable and efficient as well.

Highly recommend using the salesman named Godson. My husband and I just left there and bought the Lerenza 5 piece sectional. He was incredibly polite and let us have our space until we were ready. Very quick and he did everything to get us all the perks and discounts available. Very nice man and he needs a raise. - Keke Riner and Travis Riner

Godson was so very helpful and knowledgeable!!! We were very pleased with our experience.

Awesome staff

I recently had the pleasure of working with stephanie at the furniture store and I couldn't be happier with the level of service she provided. From the moment I walked in, she greeted me with a warm smile and was extremely knowledgeable about the products in the store. even though we didnt find what we were looking for i was more than impressed.

Staff was great and extremely helpful.

Wonderful

Ginger Short was knowledgeable and very professional helping us choose our furniture. I'm so glad she was our sales person. We didn't feel high pressure at all. Will shop with her again.

Friendly and helpful.

My husband and I went in to Ashley’s looking for the perfect sectional for our home. Ryan assisted us, and exceeded our expectations. He was patient while we went back and forth, and also gave us pointers that helped us choose the best for us! It was so easy to talk to Ryan. We recommend him for your next furniture purchase.

Bray Eddleman was our salesman at the Norman store. He was very friendly, helpful, and knowledgeable about the inventory in the store. It was a nice experience and we will certainly ask for him when we return for anything else. Thank you Bray!

Jennifer McCoy was very patient and informative! She worked hard to get us a great deal!

I love Kimberly she made our experience so wonderful & we love our new furniture!

Today Bryce helped us and was awesome! Highly recommend

Ryan was very helpful. Prices are good.

Found exactly what I wanted. Purchasing process was easy. Stephanie was professional and friendly.

Summer was very helpful getting what we needed and vert you understanding about our budget we appreciate and thank you so much.

Great service from Jocelyn

Summer was amazing and helped me find the perfect couch that fit my needs. I’ll be reaching out to her for my future purchases :)

My girls and I went in looking at living room furniture. We really didn’t know what we wanted but Ginger came to the rescue. She was kind, professional, patient and listened to our needs. She was very knowledgeable about everything we looked at and never made us feel rushed while trying out furniture. Thank you Ginger!! You’re awesome!

Ms. Kimberly was awesome and what a sweetheart of a lady! Please take great care of her she’s one in a million! - Joe & Christi A.

Jennifer was absolutely wonderful! I will buy from her again…next on my list - a bed!

We were shopping for a particular piece of furniture, our salesman, Ryan was a great help! We’re totally satisfied with our purchase and the help of everyone involved in our purchase. Ashley’s is a beautiful store absolutely full of beautiful home furnishings!

Summer was the best. She went way above and beyond our expectations.

Wonderful salesman

(Translated by Google) I love everything beautiful (Original) Todo bello me encanta

Ginger Short was a ray of sunshine to work with. She was very helpful and worked hard to get my husband and me the best deal she could. We will definitely be back to Ashley and will be asking for Ginger!

What can I say? Bray saved the day. Got some sweet couches, but I still gotta pay. Either way, the service was grea....t.

Jocelyn Q! Was an amazing associate was warm and embracing not pushy she is an amazing Literally.

Summer helped out my friend and I today. We came in looking for a dining room set and her professionalism and willingness to help we ended up finding the dining set my friend wanted and an additional chandelier. She also helped me find a bed that was an amazing deal! Definitely recommend this store and Summer!

Please ask for Stephanie when you arrive. She is very knowledgeable in design, and helped me make the right decision in purchasing my sofa table. 5 star service! James Young

They sell bottom barrel quality for luxury prices, lied about whether it's real wood, charged me for extras I never ordered and wouldn't allow it's return despite being new in the box.

I came to Ashley's to get furniture to start my first home. Make sure to ask for Ginger! She was absolutely amazing. She was so kind and helpful. I will be going back to Ashley's for anything I need and will be making sure to use Ginger. Definitely get the furniture protection. I've already had to use it and they replaced it quickly and easily. Worth it for sure!

Ginger went above and beyond in helping me find the perfect entertainment center. Not only was she incredibly knowledgeable and attentive, but her friendly and warm personality made the whole experience a pleasure. I couldn't be happier with the level of service she provided. Will definitely return to this location because of her service. Thank you Ginger!

Great salesman

Teresa Vo the sales manager is absolutely amazing! She is so attentive, caring and kind!!

Jennifer was very personable and help me find and purchase the exact furniture I was looking for!! In and out very quickly!

I had the worst experience ever with your online shopping! First it wasn’t clear that the item will be delivered from another store which is Mathis brothers and then they sent me an email confirmation that the item will be delivered on the 6th and I had to cancel my trip to receive the item because someone has to be at home to receive and then the item wasn’t delivered that day and after calling them they gave me another date and yet it was delivered later that the time they said they said it will be delivered and the item came opened( and it was said it the notes they it should not) and it became dirty stained and opened! And until now I have calling and chasing after my item! Very poor communication and following up it’s like they don’t care!!!!

Ryan was very helpful and helping us getting our new furniture. He listen to my needs and showed us the right direction.

While the people are friendly and great and I have bought several pieces of furniture here, I think the quality of the furniture has gone so down hill it should be in a walmart and priced as such. The bedroom suite I bought is like cardboard and I doubt lasts more than 10 years as long as it is never moved and it cost as much as an heirloom set of furniture. I probably will never shop here again.

Ginger is always amazing and so kind. We know that she will be honest and let us know exactly what’s happening the entire way. I will never use anyone else for my furniture needs.

My sale men was great

I absolutely love Ashley‘s my daughter and I bought a desk from Godwin totally cool, and made the process enjoyable. We love his sense of humor

Pierre helped us and did a great job. Very friendly, knowledgeable, and informative. He really looked out for us! Highly recommend!

Mattresses stink I don’t recommend anyone purchasing a mattress from this place

Never buy a mattress from Ashley homes they can’t help you if you the mattress sucks

We saw Bryce today. He was friendly, very patient, knowledgeable on products and the store inventory. He was relaxed and we never felt pressured. He diligently worked to get us the best deal. I will definitely go back to Bryce for our future purchases and you should to. Highly recommend him.

Pierre was professional and extremely helpful. He helped us find the best prices for the pieces we wanted.

Stephanie was fantastic! She took the time to walk me through the store and helped me get the best for my money. She also showed me all the options for the styles I was looking for and was super patient and friendly. The whole store staff are awesome! Im so excited to get my house set up.

Santana was very helpful and friendly. He listened to what I wanted and gave me all options for my consideration. Also, he was experienced and knowledgeable. Made the experience fun. Everyone was enjoyable to work with and made my experience very pleasurable! Thank you Kelly and Lindsey for your help as well.

Happy courteous and efficient!

Jennifer was very sweet and helpful.

Very disappointed. We bought a $900 piece of furniture. Was never told we had to assemble it. Called and complained, was told they could assemble it and deliver it for $149. We were not happy with that but agreed. We went to distribution center with the furniture piece. They said it would be $249 to assemble. . Then the mgr came out and said that they can not do the assembly. Apparently not all departments on same page. Very frustraring especially with me making two trips to the distribution center. We said forget the rat race and left it there and got our money back.

Ginger was very helpful and accommodating. Feel 1000% happy with the choices she assisted with choosing.

Ginger has been amazing to work with! She assisted me with finding the bed set I wanted and has gone above and beyond to make sure I have what I need as well as satisfied with what I purchased. I will only work with her for anything I purchase from Ashely moving forward! She has made my experience with Ashley extremely positive!

Paul is great and super easy to work with, as is all the staff at the Norman location really!

Very helpful, nice and friendly. Will be making additional purchases in the future!

The sales person, Jennifer, was very knowledgeable. She was also very patient with my elderly father. Thank you!

Actually had a fun experience with the staff and was able to get what we wanted. Very upfront and honest people.

Pierre was great and the whole store staff was courteous and helpful. Made our purchase a breeze and very happy with our purchase

Sarah was a pleasure to work with! she had amazing knowledge of everything and was so helpful and friendly. She had the best customer service. The store was clean and it was all around great experience.

We needed a new bedframe for our new adjustable bed and after going to countless furniture stores we decided to come here. Right off the bat Summer was amazing helping us find the right one. We told her what we already had in our bedroom and wanted something to match. She showed us so many pieces and was even willing to carry around nightstands that looked like ours to make sure it matched. She was so helpful and we ended up with the one we loved. It looks so beautiful in our room and we couldn't be more happy! Thank you so much!

Ginger and Lindsey were amazing! Very informative, thorough, and friendly. Made the experience more like shopping with friends than a salesperson. Would give 6 stars if I could!!! If you need anything, Ginger and Lindsey have got your back ❤️

Bryce was a great salesperson. He was patient with my disabled husband and took the time to explain things so he would understand. We tested almost every recliner in the store with the specs we were wanting. It was a long and tedious process but Bryce was patient and helpful. I highly recomend him.

Ryan was very helpful in finding what I needed. I appreciated his diligence and helpful attitude. He knew the inventory well!

Excellent service. Jennifer went above and beyond to help us out. She was kind and patient.

Jennifer McCoy was the sales representative that had helped me. She was very helpful and knowledgeable about Ashley products and their products. She was pleasurable to work with and I enjoyed chatting with her. She is a natural at sales.

Ginger, your home furnishing specialist, and Prarie, cashier, were very professional and helpful. They have excellent listening skills and were able to understand my unique needs. They offered options and recommendations that were perfect. A big thank you from me and my entire family!

My husband and I were greeted by Kimberly when we walked in she has such great energy and helped us find the perfect oversized chair she even got us free delivery such a sweet heart . I will be coming back to get more furniture in the future

Pierre Debrosse was our salesman, he was very nice and explained the warranty very well. Pierre explained all the functions of the equipment on the sofa and loveseat. We were very satisfied with the insight and knowledge he has of our furniture! We are very pleased and will shop Ashley again!

Great selection. Quality products. Best of all, the staff let you shop but wad easily available to answer question. Lastly, the purchase process was smooth.

Very good selection and Bryce was a wonderful associate

We had a great shopping experience with an amazing sales associate, Bray! He let us browse the store, but was always available if we had any questions about the furniture pieces, fabric, or available stock. We are extremely happy with our purchase!

Excellent service, I couldn't have asked for anything more.

Always have a great experience at Ashley Home Store! Knowledgeable and friendly staff. Plenty of inventory in stock!

Ryan and Elizabeth were friendly and easily answered all of my questions.

We worked with Bryce and it was such a smooth process and we got exactly what we wanted and some! The girl at financing, I didn’t get her name, was also very nice and helpful!

Excellent customer service . Paulo was very helpful and got me everything I added for! I will return for future purchases. I highly recommend!

Friendly staff and great prices!

Ryan was a perfect sales person very happy

Jennifer was great!

Helpful

My sells representative was very informative and knowledgeable of the furniture I chose.

Bray helped me today with the purchase of a recliner. He was excellent at his job. I got in and out, no hassle. Thanks Bray. I would recommend the Ashley Store in Norman.

Jennifer was amazing! She went above and beyond to help us! They had a nice selection and everyone was super friendly.

Jennifer Banks was our rep. She was so helpful and kind. We didn’t feel pressured, and she was very informative and worked to help us get the lowest price.

Godson was a great salesman. Very helpful. Ashlyn was also very helpful

My favorite furniture store

This was the first time I have been in the story. It is beautiful, the sales people were very nice and helpful. I had received e mails with living room couches for sale. I paid a little more than I wanted to but my space is very limited. I appreciate the delivery also. We are seniors and this will help us tremendously. I appreciate your help and service.

Great salesman!

Attempted to purchase a end table and wanted to price match with the amount found online. Their store policy is if you want to price match then you need to purchase their protection plan, ultimately pushing your price back to the in-store price. If you don’t want to offer price matching just say that!

Love their store pleasant shopping experience our salesman was so nice and helpful

Bray and the rest of the staff were so helpful, not pushy and very personable. It made the whole experience great

Godson was super helpful!

Excellent and took time to service me. I had a very proficient and helpful young man assist me his name was Godson. I am happy with my purchase.

We have bought from Ashley’s before from the city location but I’m so happy we decided to come here it’s a much shorter drive. Godson was our helper and what an awesome guy he was along with others along the store we came across the ladies at the desk and other employees around the store. We gave him an idea what we wanted and he showed us all the options based on our budget we gave him. He was great! Very clean store and bathroom!!

Prompt and helpful service.

Paul was so patient and showed me so many options. I went in 3 times before making my final decision but he worked really hard to get me what iwanted

Ginger was absolutely exceptional! Her knowledge and customer service are a 10+ without question.

Kimberly and a very nice gentleman were so helpful, kind, and took great care of me!! Thank you both!!

Very clean and organized store. Jennifer McCoy was helpful and gave us enough space to browse on our own. Happy everything is in stock that we ordered.

We recently purchased a new home that is bigger than the last and we needed some additional furniture. I get very stressed and struggle making decisions with furniture. My husband and I had been to a few other places in the last couple of weeks and didn't find what we were looking for. Ginger Short was amazing at the Ashley in Norman! She asked good questions to find out what we were looking for. She made specific recommendations so I didn't have to walk around and sit on every sofa in the store. She was also very patient with my anxiety! She helped us get the best discounts and promos and even helped with financing. If you are looking for furniture or decor, go see Ginger!!!!

Pierre was super informative and easy to work with! Definitely recommend asking for him when you visit this store!

Pierre was very delighthelpful and helpful. I definitely recommend Ashley Furniture.

Kimberly was the sweetest. Super approachable and kind. There’s a different feel about the Norman branch. I love that they’re not so aggressive.

We easily picked out several furniture pieces for our new home in less than an hour. Ashley Home Furniture - Norman has a great selection and wonderful team! Highly recommend visiting Ashley Home in Norman!

Bought a brand new sectional couch and 2 end tables the first table glass was broke day of delivery no worries things happen delivery guys were very nice. They got me a new table that showed up all screws stripped out loose as all get out. Was willing to deal with this but was shorted a pillow have reached out to paulo jimenez multiple times at first he was responding. I was told he would take care of it and now has completly went silent no response at all. Funny he was so helpful when he wanted the sell but now that he has gotten his commission im guessing he is not worried about it anymore. Just want the pillow i paid for. Thanks a very concerned customer. Update.... Now christy from customer relations respoded on here but will not respond to my emails that she asked for to help me it has been a week since and no response out of her either is there someone there that can actually do their job and help get this resolved please and thanks.

My experience with Ashley Furniture was outstanding. Bray made my furniture shopping fun. He was very knowledgeable, professional and kind. I so appreciated his time with me to see that I got just exactly what I needed and more importantly what I wanted. Thanks so much Bray

Got our new mattress and adjustable platform. The salesperson was really nice and made the shopping experience really nice.

Jennifer was really easy to talk to and explained everything. Completing the paperwork, took very little time. It was a place in experience.

If y'all need anything go see my girl Ginger! She's absolutely amazing & its like talking to a friend rather than a salesperson!

Jennifer was very helpful. She was able to get me a great deal on a recliner. She didn't pressure me at all. Great customer service! I can't wait to get it!

Kimberly Jones is most helpful. She was knowledgeable and worked things out regarding price. We will be back.

Kimberly was wonderful!

I appreciated that after his initial spiel the salesman stayed nearby to answer questions and offer information, but didn't hover over us or pressure us. We weren't planning on buying today, but the pleasant experience, obvious expertise of our salesman, and the quality of the product convinced us otherwise.

This was a very very stressful decision for me and Bray my sales associate was so so caring to all my needs. And didn't rush me at all and I would recommend anyone going here to ask for Bray I promise you will be very happy you did. And the entire staff was very friendly. Thank you Bray for all your help and I will be back.

Jennifer is helpful every time we come in. We love working with her. ❣️❣️

Very professional and over the top knowledgeable and friendly

The stuff is expensive but the staff is supportive and friendly!

I had a great experience at Ashley furniture in Norman, OK. I was helped by Ginger S. who was really great. She was patient with all the questions I had and helped me find the best price.

Service and quality are always great at these stores and this was no exception. Ginger provided a positive experience and the purchase was quick and seamless.

Summer was AWESOME!

Ginger Short was very helpful and pleasant. She helped us find some really nice furniture!

Emilio Sanchez was top notch and very down to earth. Highly recommend him!

Came into the Ashley Home store looking for a couch and loveseat for our new home. Our sales associate Godson was very helpful and knowledgeable, without being pushy. Really enjoyed our shopping experience.

Good prices but I would advise not to buy any protection plans! I spent hundreds of dollars on a “protection plan” 2 years ago. Now my sofa broke but the protection will not cover it because they claim it was a mechanical defect. They also will not let me use the money for the protection plan I paid for in 2017 on new merchandise even though that is what they claim to do.

Ginger was really great! She showed me several items, answered my questions and was very patient while I made up my mind. Will definitely purchase here again.

Very efficient and knowledgeable of products

Ryan was an awesome person to work with. Thank you for making this experience a smooth and easy process. We appreciate it!

The distance from the door and the bs you must go through at the register was inconvenient. Also not giving the complete price of a purchase- even when you call in before you go- is irritating. ( I am partially disabled and have trouble standing for long periods of time. The people are extremely polite and seemed to be knowledgeable. I needed 1 product, and has to purchase 4 to get the one. Believed workers that the product was only available as a set.

Great friendly employees, very helpful

Everything was great nice store nice prices, the salesperson that waited on us helped us get discounts and the best deal possible. would definitely shop here again 😀

Kimberly is a gem! I went in with my mom (a repeat customer of Kimberly's) and ended up finding the perfect couch for my house as well... all in less than 30 min! Transaction was quick and painless (I've been dragging my feet about having to go couch shopping because of how tiring it is). Everyone that we dealt with was wonderful from the time we walked in. I ended up being able to put the couch on hold until my husband could get available to give the final "ok". I text Kimberly and she got me all set up and all I had to do was call the store line and pay over the phone. BEST EXPERIENCE BUYING FURNITURE EVER.

Our sales person Jennifer was wonderful and very helpful in choosing which features we wanted. Financing was a breeze. We have always had a wonderful experiences when shopping at Ashley furniture.

The salesperson was super nice and informative. The best experience in a furniture store for years.

Horrible customer service. I ordered a dresser for my daughter a week ago, and they put a hold on my account. I took off work for the delivery day, and all of a sudden they’re saying the payment won’t go through. I gave them a debit card, and there are plenty of funds in the account. There’s no reason why this payment shouldn’t go through. Furthermore, my bank is not blocking it. Something is wrong on their end, and they’re taking it out on the customer. I also had to make five different phone calls because they kept hanging up on me. Worst customer service ever! I would highly not recommend dealing with these people.

The salesperson Jennifer made the shopping and final decision so effortless. She was very knowledgeable and helpful in my decision on the furniture I purchased. She was patient while I tried to decide. Thank you Jennifer.

I want to praise Ginger of the Norman Ashley store. She understood what I was looking for and helped me so much. She is the best sales person I have ever worked with. I’m trying to decide what furniture I can shop for right away just so I can work with her again soon!

So caring employees Godson was outstanding!! This my second purchase this year very happy with this company

Ginger went above and beyond to get me the best deal on my new table and chairs. If you need furniture, go find Ginger at Ashley's!

Ginger was super helpful, knowledgeable and made us feel comfortable trying out mattresses. Definitely recommend!!

It was, a good time, didn’t feel pushed to buy or any of the norm. I did fill out an application for a credit card that I knew I wouldn’t be approved for but everything work out. We didn’t end up buying an amazing set of couches and tv stand

Thomas is as very helpful. He made suggestions and then let us look on our own. Helped with purchase

Excellent experience at Ashley Norman. Kimberly was an absolutely wonderful and professional salesperson and I will definitely be going back for my future furniture needs!

Godson was amazing with customer service in helping my mom

Jennifer Banks is an amazingly competent and professional sales associate. You can trust her to listen to your wants and needs and help you find them. I would definitely go back.

From beginning to end our sales rep was helpful and patient..

Kimberly was very nice n patient..all staff was very nice

Very friendly assistance, willing to listen and find what fit our budget. Sara was very kind and helpful! She found exactly what we wanted.

Very good service, professional and knowledgeable. Ashley. Thank you

Ginger was very personable and sweet. Respected my price range and interests and tried to find the best fit for me.

Staff is very friendly but furniture is awful! Only a 7day return policy, gee wiz, not long enough! A money hungry business that does not care about customers! Very unhappy with the purchase!!

They’ll charge you more for the in store price, but they will unhappily match the online price. Other than that, their customer service and quality has gone up over the last couple years. I will definitely be shopping here again.

Ginger Short helped us today and she was awesome from start to finish! We came in for a cabinet and left with a dining room set too! She was very pleasant, listened to what we were looking for and then helped us get it. We definitely would recommend her. The best customer service we have had in a long time. Thank you Ginger!!

Emilio I’d amazing! Give that man a raise!

The sales people were nice. You should offer a military:veteran discount withe all the active duty, retirees, and veterans in this area.

Very helpful and very nice sales person

Good service

I bought 3 pieces of furniture summer of 2021 — a queen sized bed, desk, and dresser. All 3 of the pieces of furniture have since broken. The desk and dresser drawers arrived broken. After dealing with broken furniture for a year I decided to see if there was anything Ashley could do to help. All they said was they could ship me new drawers and I had to fix them myself. I agreed as I didn’t want to buy new furniture instead. The desk drawer didn’t help the problem, as the desk itself was broken instead, apparently. The dresser drawer helped for about 2 months before it broke again. A few months ago, my bed slats and frame broke. I will never be shopping from this company again. Furniture that doesn’t last for longer than 6 months and cheap quality for the amount I paid. Absolutely furious and will never give this company a dollar again.

Thanks to Brice we purchased a new purple mattress and living room set.

Our experience at Ashley in Norman OK was amazing. We have never felt more heard and understood than Pierre Debrosse made us feel. He is absolutely amazing. He listened He showed us options and he worked within our lifestyle and budget. Highly recommend this store and associate.

Bray our sales representative was very nice/professional and informative. We look forward to doing business with y’all.

The items they have in stocks are cheap.

Sara was great. The cashiers saved me getting delivery possibly canceled due to change of address. Great experience every time!!!

Emilio Sanchez was not only helpful but knowledgeable and pleasant! All those that I encountered were pleasant and friendly and extremely helpful!

She was excites! Very patient with me walking around the store 10x for two hours

They are lieing con artist Keith your receipts give you a gift free which ain't free they add it in to your merchandise you purchased differently ain't free

Bryce was very helpful, polite and knowledgeable without being pushy!

Great selection & customer service. I highly recommend Paulo, but all of the staff is kind/helpful. 10/10 recommend.

Waylon was awesome!!

Very friendly and courteous.

Great place! Ginger was awesome! Really friendly, professional, and knowledgeable. Will definitely be back.

Ginger was very helpful and sweet! She made purchasing furniture an easy process!

Thank you so much Ginger Short for helping us get our beautiful new furniture for the living room! We didn’t think it was possible but you helped us make our dream a reality! We had a blast shopping and you made the entire process fun and enjoyable!

Thomas was incredibly helpful and patient with helping me find a new sofa for my home. He carried a pillow around the entire store to help us color match furnishings and was extremely kind. EXCELLENT customer service.

Very nice and professional. Will definitely be coming back. Ginger was the best!

Ryan Walley helped us and he was so nice! There was no pressure at all we got exactly what we wanted!

Great people!

We had a good experience. Ryan was very helpful and made the process easy.

Store was nice. We were looking for a love seat. Got some ideas of what we're looking for. If you're going to shop here, look up Ryan Walley. Good guy. No beating around the bush. Very knowledge.

Ginger was great!

Great atmosphere and friendly faces!

Well taken care of by Jennifer Banks. Will definitely be back to purchase more furniture.

Sara was friendly and knowledgeable. Very enjoyable to work with.

We have the best time shopping at Ashley’s! Everyone has been super kind and helpful. We want to especially thank Sarah for her hard work in getting everything we need! She gets it done with a sparkling personality that shines like a new dime! They work together as a team to meet customer needs, without any pressure. We are excited to go back already!!! 🥰🥰

Bray was great !!

Easy to work with. Lots of options

Worked with Paul, he's the dopest, made sure we got the best deal for what we were looking for.

Jennifer was extremely helpful . She showed us exactly what we were looking for and then found additional pieces of furniture based on our conversation . She was courteous and helpful without the pressure sales ! We bought a recliner , sleeper sofa , and a second sofa ! Thank you for your help Jennifer !!

We had a great experience. Ginger Short assisted us with our purchase. She was very conversational, gave great information, and was not pushy. She was even patient with our 8 year old who loves to talk and ask questions. We look forward to working with her again in the future.

We came in Ashley to purchase or to look a living room furniture we ended up buying a set I hope it's good and last at least over 2 years our past purchases haven't lasted that long but we found out the quality of the piece that we bought how it was made where it was made it definitely makes a difference the sales lady was very good very polite very nice she took her time with us she wasn't in a hurry she did her homework long side us as we did ours on the furniture so it was a very good visit to Ashley this time . Her name is Leann Collins I would ask for her

So quick and easy!

My sales person was very chill. The process was not stressful at all. I am very excited for delivery of the leather sectional sofa that we purchased.

Emilio with Ashley took really good care of us and understood how much we wanted to spend and what we wanted. Loved him and the store atmosphere!

Fantastic place to shop and buy furniture!!! Customer service is nothing short of phenomenal! The whole process wasn't more than 30 minutes. I will most definitely return to Norman location for my furniture wants!!

The customer service rep met me at the entry and led me to the lift chairs exactly as I needed He then showed me the love seats, and showed me what I wanted and advised me of the best prices available. I then ordered items he suggested for prompt delivery

Ginger was awesome! She was not pushy (which is super annoying), she was super sweet and professional, and she was ever so patient with my 3 you h children. The process was easy and we found exactly what we wanted. We will definitely recommend Ashley to friends and family and especially recommend Ginger as the salesperson.

Kimberly Jones was helpful during my search for living room furniture.

Our experience at Ashley in Norman was excellent. We will only work with Pierre Debrosse after such a positive experience. He is highly informed on all aspects of high end furniture purchasing. Pierre is such an authentic and strong advocate for the customer and he worked with us extensively to find the right match for what we were looking for as this was a major purchase. For him, it wasn’t about price and selling us the highest items, it was about customer needs and satisfaction the entire time. Pierre found us the best price with all the good sales they have going on. We didn’t make a decision on the first visit and went back a week later. My husband and I are thrilled at the outcome! Thank you, Pierre! It’s so refreshing meeting someone in the sales industry that obviously cares about customers. No wonder we saw several repeat customers asking for you at the store while we were there. We’ll be back! Thank you so much.

I always find what I need here without going up to the city. The personnel are knowledgeable and helpful.

The sales person was knowledgeable of the inventory and able to assist me finding the furniture I was looking for. I was able to get my shopping done in a short amount of time.

Friendly staff and beautiful selection! Ginger was so sweet and knowledgeable.

Personnel are always so helpful. Jennifer Banks was a pleasure to work with. She made sure we found what we were looking for at a price within our budget.

If I could give zero stars, I would. They lie about every single step of the process, including delivery and haul-off fees. They charge extra fees that they won't even honor, lie about necessary charges, sales, etc. Same your time, money, and sanity and go with someone else.

Expedited quickly and given great discounts!!

There was never pressure of sales people following you around. Bryce was the person who helped me out, he was great to work with, helped find me discounts and was very understanding of my needs. I didn't have a move in date for my new home, Bryce said no problem, gave me his cell number and as soon as I had a move in date, said no problem to deliver when I need. Would highly recommend Ashley furniture and Bryce. Thank you so much.

Pierre at Ashley Home Store in Norman was amazing. He was the perfect sales person. He was never pushy and he didn't follow me around, however, he always seemed nearby when I had questions. When I chose my furniture, he went out of his way to get me the very best deal available and helped me save several hundred dollars. After the order when I had a delivery problem, I texted him and he got on the phone with the delivery service and then went to management to get it resoved. The drivers had just skipped me after telling me they were on their way. He got my furniture delivered that evening. When it happen to me before with another company, they rescheduled me for several days later. I cannot recommend Pierre enough. Ask for him when you shop there.

Ryan was very helpful and got us all set up with our new couch!

Very busy and under staffed.

Worked with an extremely professional saleperson named Pierre at Norman, OK store. He was able to immediately identify a specific item I had been contemplating purchasing which indicated to me that he knew his product lines. Worked with me to receive a grand deal (floor sample) on that item. Worked diligently and successfully to find best price. Very informative and concise in his communication skills.

Thomas our sales associate was incredibly helpful when me and my roommate came in searching for a sofa set. He was extremely attentive to our wants and helped us pick out the perfect set at a very affordable price. We will definitely be returning very soon in the future!

Great experience! Sara is the best sales person. Smart & knowledgeable, little or no pressure. Oh yes, lots of inventory to choose from, one stop shopping. Will definitely be going back.

I walked in with a very specific item I was looking for. Rep was very helpful, informed and did not over sell. I will definitely be back.

Leann and Pierre were very helpful. Neither were pushy about a sale.They answered questions and gave me space to look around. The store is full of beautiful reasonably priced furniture and decor. I lucked out by finding a $1,200 sofa for $420! I also found a gorgeous rug to go with the sofa. I will be back to purchase more.

Kimberly was very nice and professional. She was very helpful.

It was fast and easy. Our sales rep, Jennifer B., listened to our needs, identified different options to review, and helped us find the right piece of furniture for the special need. We have In and out in 1 hour. Great experience!

Nothing they really did, I'm looking for that perfect recliner that is my style, and it just seemed all their choices were the same...

Sara was a great help. She was kind and patient and assisted me in finding the perfect pieces for my home.

Jennifer was a big help. She deserves a raise

Kimberly was absolutely extraordinary. She greeted me immediately at the door and helped me find exactly what I was looking for. I had a lot of questions and she was very patient, polite, and accommodating. She is an absolute jewel and made my experience absolutely 5 stars. Thank you Kimberly!

Ask for Kimberly, she is the best. She made everything so easy.

Glad I went and bought some furniture. Financing was great. David W. Showed courtesy. I thought the prices were Fair overall

I loved the whole experience shopping at Ashley Furniture! I’ve bought several pieces of furniture from them and always had a great experience! Jennifer McCoy was great in every way in helping me from start to finish! The employees there are all so nice and there prices are great! So please shop at the Norman store!

Ginger was so awesome to work with. She helped us find everything we were looking for and gave us several options. We will for sure come back and ask for her. Wonderful experience.

Our sales person Bray is amazing. He isn't pushy, let's you look at your own pace and when you are ready to buy gets you a great deal. I will definitely buy from him again.

My salesperson was the literal definition of professionalism. I couldn’t give a higher recommendation. 5 stars!!!

Bryce was great. I walked in with an idea of what I was looking for. He listened, everything was in stock and will be delivered same week. Love Ashley Homestore! Cashier was kind and explained my promotion with the Ashley Card.

Ginger was very helpful in getting us the best deals! Definitely recommend her for any purchases!

Excellent service. Sales and management knowledgeable, professional and friendly. Rather than have us wait for our sales representative helping another customer, a manager stepped in and took care of our questions and helped us check out. Highly commend both Ginger and Kaitlin for outstanding service.

Bray needs a raise, a bonus, and a day off. Phenomenal customer service. Delivery guys were wonderful.

This place is horrible when it comes to customer service. After I have agreed to buy a dining set, the salesman told me I could call the pay bill phone department to get it set up since he had created a ticket order in the system already. I called and spoke to this nice staff. While waiting for her to get my payment information, she accidentally deleted the ticket order and said she would need to call the salesman and get back to me. I waited for couple hours and no phone call. When I texted the salesman to get an update, he said he will get a hold of her. It is now a day after and I still get no phone call from the pay bill staff nor the salesman. So much for professionalism!!

Summer was very kind, knowledgeable and patient,helping me find the best recliner that fit my needs and wants! Thank you.

Great experience. Bryce was our salesman. Super friendly and professional. Highly recommend

I went there looking for a particular item and Ginger who helped me was amazing. She was very skilled and knowledgeable on everything in that store. I got what I needed and a little extra for a good price. I will definitely go back and get help from Ginger for future items.

Very helpful

I really don’t like going to furniture stores because of the sales agents harassing you…but I went to Ashley furniture in Norman && was pleasantly surprised by the chill atmosphere there. This lady name Jennifer helped me with the credit application process and then helped me pick out furniture in my price range. It was a pleasant experience and one I wasn’t expecting.

Did not have exactly what I was looking for, so specific. Yet the service is as excellent and I will return as I shop for furniture.

Bray was helpful, cheerful and Knowlegable! Excellent customer Exoerience!

Absolute professionals! Another super easy experience with a very knowledgeable salesperson (Gage Cleveland). Zero pressure for a sale, super polite and worked really well with us for what we were shopping for. Definitely coming back for all furniture needs now.

So let me just say Ginger is a master of the WOW Experience! Never have I met a more knowledge and passionate saleswoman! Very impressive and will get you exactly what you need! She goes above and beyond making sure that you leave with a huge smile! Go see Ginger today!

Good experience with salesperson. Item I was looking for was not in stock but sales rep was able to order it. So, I am now waiting for item to come in about 3 weeks.

Ginger was amazing. She was sweet, kind, easy to talk to, but most of all she listened.

Kimberly is amazing and so helpful!