Ashley Store | Norman, OK 73069
Ashley Store
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Norman, OK represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Norman, Oklahoma!
Ashley in Norman, Oklahoma, is your spot to shop for a variety of beautiful styles and is perfect for an array of decor. To make shopping in our showroom easy, all the displays are organized to reflect specific interior decor and styles so you can avoid walking the extensive showroom to find the exact piece or collection you love. If you prefer traditional styles, you’ll find all pieces in that style together and arranged by a professional interior decorator to help you envision it in your space. If your dream space looks more transitional, our staff can mix and match your specifications and make your vision a reality that you can enjoy every day.
Ashley is the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands. The brand didn’t achieve that without offering customers beautiful products that are affordable for any budget. And our Norman location is no different.
Come by the store and browse accessories and home office furniture that are the latest addition to our showroom floor! You’ll also find living room furniture in a variety of styles and even outdoor furniture that’s great for summer or holiday dining alfresco. There’s no better way to buy mattresses than to try them out in person. Come by the Norman store and choose from the highest quality and top brands like Temper-Pedic, Stearns & Foster, Beautyrest, Sealy, Serta, and Purple, as well as the store brand Ashley Sleep.
If you’re hungry for the latest styles, Ashley just rolled out a new one in June 2022 called Modern Refinery, and it’s all the rage! You can take a look in the showroom.
Ashley in Norman is famous for its sectionals. You’ll find everything from sleepers to standard, with options for reclining or modular configurations. You’ll love all the options available in these sectionals, including a huge spectrum of colors and fabrics. Whether it’s a family room, living area, or theater room, Ashley has the perfect sectional to fill the space with a perfectly appointed style.
Our employees live and work in Oklahoma and are proud to call the state their home. We take social responsibility seriously and are involved in local charities and community events. Look for the Ashley brand and our showroom employees where you see Feed the Children and the United Way.
Ashley locations are easy to find. Our showroom in Norman, Oklahoma, is located at 2831 Conference Drive between Chuck E. Cheese and Michaels. Come and take a look for yourself at all the Norman Ashley store has to show you. We are open Monday through Saturday from 10 a.m. until 8 p.m. and Sunday from 11 a.m. until 7 p.m. to serve our customers.
Out of 1,635 reviews, our customers tell us most often that we have high-quality furniture and the friendliest, most helpful staff. Come by the Norman, Oklahoma store and enjoy our genuine Oklahoma hospitality while you browse for the perfect furnishings.
What our customers say
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Pierre Debrosse provided both a knowledgeable and quality experience. Would highly recommend him for your Furnishing needs.
Ginger, my sales lady, was fantastic! She helped me pick out matching furniture, she walked me through the Ashley credit card and explained the points process, and made the sale very easy-she was great! She handled herself very professionally and had a very kind and humorous personality, which made a sometimes anxious event, very nice!
First time at Ashley’s Furniture. Kimberly helped me, and I cannot speak enough good about her! She was kind, informational, and not pushy. This was my first time buying furniture and I was a GREAT experience. The prices were great with the Black Friday sales too!
We went to buy a dresser and told the gentleman, Pierre, our price range. He got us in the area and I found a beautiful dresser less than my budget. Was a great experience and will be going back
I had a chair already picked out from a previous visit and I came in to purchase it The young man who assisted me was so helpful! I couldn’t have done it without him. The young lady at the desk also assisted me and she was very nice, as always! I love your store!
⭐⭐⭐⭐⭐ I’ve had the pleasure of working with Ginger Short at Ashley Furniture twice now, and both experiences have been exceptional. Ginger truly goes above and beyond in her approach, showing genuine care, kindness, and an incredible amount of patience. She took the time to understand all my needs, even when I made several trips back and forth for measurements. Never once did I feel pressured or rushed; Ginger listened attentively and did everything possible to ensure I found exactly what I needed. Her customer service is unparalleled, and it’s clear she’s passionate about helping people create the perfect space. If you’re in the market for furniture, I can’t recommend Ginger enough. She’s the kind of salesperson who makes the entire process enjoyable and stress-free. I’ll continue to refer friends and family to her, knowing they’ll be in good hands. Thank you, Ginger, for your dedication and for making this experience truly wonderful!
Jennifer Pellow was outstanding. She was so kind, knowledgeable, and helpful. She made the furniture buying experience a pleasure.
Everyone was extremely friendly and the store was very clean. Ryan helped us find the couch we wanted and was very knowledgeable about all the different styles and materials. We highly recommend asking for Ryan to assist if he is available!
ginger was so helpful and patient with me made my shopping experience so easy
Found & purchased a sofa & love seat. Got them home and they barely fit into the space and look cramped. Wanted to take them back but we’re going to be charged 560.00 “re-stocking fee”. I can see 10% fee up to, say $200.00, but over that much is just too much. Now I’m forced to live with furniture I don’t really like. On top of that, one of the recliners doesn’t work and Mathis is refusing to honor their warranty!
Everyone was polite and so helpful.
Everyone was both nice and courtesy.
Banks helped us and she was fabulous! I was shopping for a bed and mattress. She had me try out quite a few, she's very knowledgeable. It was a pleasure shopping with her!
Had a great shopping trip! Kimberly was a perfect sales associate. She gave us time to shop at our pace and answered all our questions.
We bought an "as is" couch off the showroom floor and feel like we got a great deal. I was even more impressed when I came to pick it up and there were 3 guys there that not only helped me load the couch but tied everything down without me even asking. Gray product and great service. Bray was great to deal with and I didn't feel pressure from him to buy.
Friendly knowledgeable people. Very clean and nice store.
Pierre was extremely helpful in listening to our furniture/space needs. Patient, no pressure.
9/14/24 around 3:30pm Jp(at Ashley's in Norman)was super nice, knowledgeable & not like 1 of those annoying salesman people describe.
Y'all! Ashley's in Norman has some super nice things right now! I fell in love with this MCM bed... isn't it gorgeous? Ginger helped me and my sister this weekend. She was so helpful and kind. There were a few changes to the order and Ginger went out of her way making sure we got what we loved with the best possible price. I still have a couple things on my wish list.
Ginger was knowledgeable and very helpful and understanding in what I needed and went above and beyond for me. She is great!!! Thank you Ginger
Kimberly was awesome. She answered all my questions and made sure I got the best deal possible. She never pressured me and allowed me to take my time making a decision. I’ll definitely be back for my next furniture purchase!
Godson was very and intelligent young man that gave me a wonderful deal and there quality is great
We picked out a sofa-recliner and the recliner to go with it. We were going to pay cash. We were told to deliver the furniture would cost $300. To cut that price in half We needed to finance the furniture. Later they offered a cash price with an un-itemized invoice. This really soured the process. It felt like we were negotiating to buy a new car.
We were greeted upon entering by Ginger who was most helpful, upbeat and friendly. She showed us exactly what we wanted. Walking is a problem so I appreciate saved steps.
Was a great experience working with our sales person and her support team. Thank you.
Very friendly and helpful staff
Everyone was very helpful
So kind, helpful, & caring. Ginger is amazing & I hope God blesses her abundantly. She made me feel important & special & it was genuine! Found what I wanted, got my discount, & they'll deliver next week. Awesome! Thank you so much Ginger!
Reggie Johnson was the salesman that helped me & he did a superb job! My experience was very positive & all the staff were so professional & appropriately personal. Love this store!
Ginger was amazing. Helpful but not pushy.
When we arrived at the store I was nervous. Buying furniture is not cheap and I wanted to make sure I would make the right choice. Ginger is great at making a nervous shopper feel at ease. I told her my price range and she showed me my options very quickly. I never felt pressured and was shocked to find the perfect sofa so quickly. We even found a ‘man chair’ recliner by surprise. She was easy to talk to and made the experience a positive one. She texted me when our furniture was in stock and scheduled the delivery through text. I look forward to returning to Ashley Furniture when we need furniture again.
Great Experience.
Great experience with this store. Worked with Bryce who took care of all my questions. Great service from him.
Excellent service! Ginger is outstanding!
I was looking to replace my old Tempur-Pedic mattress and base I previously purchased at Ashley's 7 years ago. When my husband and I walked in the store, we were greeted by Ginger. She and seemed "in sync" as I am a former salesperson (real estate) from many years back. She excitedly introduced us to the brand new, newly un-boxed Active Breeze mattress and base. Truly state of the art! I need to sleep in a very cool environment; and was hoping to find a bed so I wouldn't need 3 fans at night! I was intrigued with the active breeze; but the price was more than I was budgeting. Ginger then expertly and happily showed me the different Tempur-Pedic mattresses, the Purple mattresses and the other mattresses. I had decided on a termpur-pedic, and applied for the credit. When figuring everything together, in many different configurations, it turned out not to be as far out of reach for the new, state of the art bed we saw in the beginning! Ginger is the perfect person for sales. She 100% loves her job,.and who she helps with her job. That resonates and absolute cannot be "faked"! She knows the details of the products, and I actually learned something new about my 7 yr old mattress/base, too! All I can say is: the world needs more Gingers! (and I don't mean hair-color, 😂! )
Poor Professionalism. My husband and I stopped by the Norman Ashley's location to check out a few items that we're interested in. We did the whole dodge the employee sitting at the entrance... but he followed. Annoying but not surprising. Kept giving us helpful info about the products. So, I gave in and asked about some of their living room items. He showed me where they were located at and made some comment about purchase. I was very upfront and stated that we are not buying today and that there is a good possibility that we will purchase online because we live an hour away from this location. Salesperson got noticeably upset. Understandable, but I'm not trying to waste anyone's time, and I felt being upfront with that info would be the nicest option. This is typically when they try to sell you on buying in-house. We have great discounts, we can add that personal touch, make sure everything goes smoothly, etc. His reaction was to 1- get mad. 2-critizise our choice and 3-imply that we were wasting his time...even though he chased us down. Again, I understand the frustration but there are better, more professional ways, of gaining customers. And what's sad is I said we would "likely shop online" it wasn't a firm decision as we've bought from this location in the past. But this interaction left a bad taste in my mouth.
Super helpful staff. All super friendly too!! 5/5
Salesman (Godson) was the best part of our shopping experience. He was outstanding in all aspects. What we were looking for was easy to find and was exactly what we wanting. Being it was a closeout, the price was great too!
Jennifer Pellow was a dream to work with on our son’s apartment decor. I could not recommend her more. She understands customer service, and I appreciate her transparency.
Kimberly was amazing and made the process of finding a new sofa very easy.
Very pleasant and helpful!
Our salesperson Jennifer was most helpful with our purchase, even considering the request we made for another salesperson to get credit for the sale. Both Taylor, our initial contact, and Jennifer, who helped complete the sale, were excellent representatives of Ashley Furniture. Thanks
Great customer service! Kimberly was wonderful! Definitely recommend!
Easy to find what I wanted and friendly staff. Summer helped us out
Reggie was great. Very informative. Very personal. Love him.
Stephanie was great! Very patient, a great seller. We will ask for her again if we need anything else.
Pierre was awesome! We walked in with a picture, he took us straight to the furniture in the picture, showed us a few other living room sets, we went with the original set. Gave us a few options on payment was never pushy just a comfortable interaction. Will be back for any additional furniture wants/ needs. The delivery was smooth and easy.
The experience was nice very friendly staff super helpful overall experience 10/10
For starters, my wife had searched online and knew which sectional that she wanted to buy. We were not there to browse at all. Reggie Thompson greeted us at the door. He was very friendly and told us upfront that he was new to the store so he may not know where some items were located. We told him the exact couch and a coworker pointed us in the direction. We found the couch with little issues. The conversation with Reggie was by far the most pleasant part of our experience. Enter the store manger (I believe his name was Bray). This person was very condescending and if you have ever had an image in your mind on how a “snake” salesman would treat you, then he is your guy. He admitted that the online price my wife was referring to was in fact, “A price that would not be honored. That is just a ploy to get you into the store in front of a salesman.” He also admitted that the sectional that we were purchasing had a promotion that included free furniture. But he would have to increase the price of the sectional if we wanted take advantage of it.?.? I asked if that made any sense whatsoever and he replied with not really. An item for sale has one price, not different ones. I finally asked him how much is the couch that we were wanting to buy. I just wanted a straight forward answer and not any stupid salesman games. I wasn’t buying a used car off of a buy here pay here lot, but I imagine this is how it would feel. It is unfortunate that the employees of the Ashley store in Norman, OK have to work with a manager that could drive customers away, instead of making them feel welcome and appreciated.
Pierre was amazing to work with. He wasn’t pushy and helped me get the best price for my money.
Great customer service. They showed me a wide variety of furniture for my new apartment. Thanks to all
Ginger was super helpful in helping us pick out a sofa and love seat for our new home. We appreciated her approach and she made the process a lot easier without trying to force us into a decision. We’ll definitely be back when we need more furniture in the future.
We went in here to just look for furniture. Since we are building a house we are not in a hurry. The lady who helped us was really nice but I could feel like she was being pressured to get the sale. I kept saying I just wanted a list of the items I liked to think about and she kept trying to put it on a ticket. Even the manager was checking in on us. I didn't really feel comfortable. The selection was nice just not many black leather couch options.
Ginger was great! She helped me pick out beautiful furniture to complete my look.
Super helpfull and fast service!! Ginger Short is awesome!!
Stephanie was so kind and helpful from the beginning of our visit. We felt no pressure to buy anything which is very refreshing. All of their furniture is of top quality and the delivery was stress free even given the fact that on the day of the delivery it was pouring down rain! We will be back to make more purchases in the future!
Great experience! Very fun staff and our sales rep Godson, was great!
(Translated by Google) Very good experience and excellent saleswoman (Original) La experiencia muy buena y la vendedora excelente
Ginger helped us find exactly what we were looking for and answered all our questions without pressuring us to buy something extra we didn't want at any point. We're happy with our new furniture and she helped make the process as painless as possible!
Excellent customer service!! Kimberly rocks and honestly everyone there was amazing!! I will definitely go back!
I felt very comfortable with the fact they let me shop and come to them when I had a question and was ready to purchase. The sales staff was super friendly and helpful.
Knowledgeable staff, friendly, and efficient!
Great selection great customer service
We came to buy a sectional, Ginger was absolutely amazing! She was so helpful in finding what we needed. Thank you!
Salesman Ryan was super friendly and not pushy at all, was a genuine good guy!
Great customer service
Dry nice and helpful
We had a very pleasant experience buying from Ginger at Ashley store in Norman. She went above and beyond in customer service and was always there for questions and issues. I will definitely be asking for her any time I go there. Thank you for your hard work Ginger!! Sue Rachel
I come in here and Ginger was so nice and happy. She welcomed the customer very well and her good treatment made me buy in this store and I thank you very much and as the number one staff of this store, I express my opinion.
Ginger was amazing! She was so helpful and friendly during our shopping experience for a new mattress. Thank you for a stress free experience !
Ginger Short was very helpful and professional. She was very knowledgeable and efficient as well.
Highly recommend using the salesman named Godson. My husband and I just left there and bought the Lerenza 5 piece sectional. He was incredibly polite and let us have our space until we were ready. Very quick and he did everything to get us all the perks and discounts available. Very nice man and he needs a raise. - Keke Riner and Travis Riner
Godson was so very helpful and knowledgeable!!! We were very pleased with our experience.
Awesome staff
I recently had the pleasure of working with stephanie at the furniture store and I couldn't be happier with the level of service she provided. From the moment I walked in, she greeted me with a warm smile and was extremely knowledgeable about the products in the store. even though we didnt find what we were looking for i was more than impressed.
Staff was great and extremely helpful.
Wonderful
Ginger Short was knowledgeable and very professional helping us choose our furniture. I'm so glad she was our sales person. We didn't feel high pressure at all. Will shop with her again.
Friendly and helpful.
My husband and I went in to Ashley’s looking for the perfect sectional for our home. Ryan assisted us, and exceeded our expectations. He was patient while we went back and forth, and also gave us pointers that helped us choose the best for us! It was so easy to talk to Ryan. We recommend him for your next furniture purchase.
My mother and I recently visited the Ashley store in Norman and were greeted with a warm welcome and a smile from Kimberly right as we walked in. Our shopping experience was pressure-free, with excellent customer service throughout, and the delivery of in-stock items was impressively quick! While every employee we interacted with was fantastic, Kimberly and JJ truly made our experience outstanding.
Bray Eddleman was our salesman at the Norman store. He was very friendly, helpful, and knowledgeable about the inventory in the store. It was a nice experience and we will certainly ask for him when we return for anything else. Thank you Bray!
Jennifer McCoy was very patient and informative! She worked hard to get us a great deal!
I love Kimberly she made our experience so wonderful & we love our new furniture!
Today Bryce helped us and was awesome! Highly recommend
Ryan was very helpful. Prices are good.
Found exactly what I wanted. Purchasing process was easy. Stephanie was professional and friendly.
Summer was very helpful getting what we needed and vert you understanding about our budget we appreciate and thank you so much.
Great service from Jocelyn
Summer was amazing and helped me find the perfect couch that fit my needs. I’ll be reaching out to her for my future purchases :)
My girls and I went in looking at living room furniture. We really didn’t know what we wanted but Ginger came to the rescue. She was kind, professional, patient and listened to our needs. She was very knowledgeable about everything we looked at and never made us feel rushed while trying out furniture. Thank you Ginger!! You’re awesome!
Ms. Kimberly was awesome and what a sweetheart of a lady! Please take great care of her she’s one in a million! - Joe & Christi A.
Jennifer was absolutely wonderful! I will buy from her again…next on my list - a bed!
We were shopping for a particular piece of furniture, our salesman, Ryan was a great help! We’re totally satisfied with our purchase and the help of everyone involved in our purchase. Ashley’s is a beautiful store absolutely full of beautiful home furnishings!
Summer was the best. She went way above and beyond our expectations.
Wonderful salesman
(Translated by Google) I love everything beautiful (Original) Todo bello me encanta
Ginger Short was a ray of sunshine to work with. She was very helpful and worked hard to get my husband and me the best deal she could. We will definitely be back to Ashley and will be asking for Ginger!
What can I say? Bray saved the day. Got some sweet couches, but I still gotta pay. Either way, the service was grea....t.
Jocelyn Q! Was an amazing associate was warm and embracing not pushy she is an amazing Literally.
Summer helped out my friend and I today. We came in looking for a dining room set and her professionalism and willingness to help we ended up finding the dining set my friend wanted and an additional chandelier. She also helped me find a bed that was an amazing deal! Definitely recommend this store and Summer!
Please ask for Stephanie when you arrive. She is very knowledgeable in design, and helped me make the right decision in purchasing my sofa table. 5 star service! James Young
They sell bottom barrel quality for luxury prices, lied about whether it's real wood, charged me for extras I never ordered and wouldn't allow it's return despite being new in the box.
I came to Ashley's to get furniture to start my first home. Make sure to ask for Ginger! She was absolutely amazing. She was so kind and helpful. I will be going back to Ashley's for anything I need and will be making sure to use Ginger. Definitely get the furniture protection. I've already had to use it and they replaced it quickly and easily. Worth it for sure!
Ginger went above and beyond in helping me find the perfect entertainment center. Not only was she incredibly knowledgeable and attentive, but her friendly and warm personality made the whole experience a pleasure. I couldn't be happier with the level of service she provided. Will definitely return to this location because of her service. Thank you Ginger!
Great salesman
Teresa Vo the sales manager is absolutely amazing! She is so attentive, caring and kind!!
Jennifer was very personable and help me find and purchase the exact furniture I was looking for!! In and out very quickly!
I had the worst experience ever with your online shopping! First it wasn’t clear that the item will be delivered from another store which is Mathis brothers and then they sent me an email confirmation that the item will be delivered on the 6th and I had to cancel my trip to receive the item because someone has to be at home to receive and then the item wasn’t delivered that day and after calling them they gave me another date and yet it was delivered later that the time they said they said it will be delivered and the item came opened( and it was said it the notes they it should not) and it became dirty stained and opened! And until now I have calling and chasing after my item! Very poor communication and following up it’s like they don’t care!!!!
Ryan was very helpful and helping us getting our new furniture. He listen to my needs and showed us the right direction.
While the people are friendly and great and I have bought several pieces of furniture here, I think the quality of the furniture has gone so down hill it should be in a walmart and priced as such. The bedroom suite I bought is like cardboard and I doubt lasts more than 10 years as long as it is never moved and it cost as much as an heirloom set of furniture. I probably will never shop here again.
Ginger is always amazing and so kind. We know that she will be honest and let us know exactly what’s happening the entire way. I will never use anyone else for my furniture needs.
My sale men was great
I absolutely love Ashley‘s my daughter and I bought a desk from Godwin totally cool, and made the process enjoyable. We love his sense of humor
Pierre helped us and did a great job. Very friendly, knowledgeable, and informative. He really looked out for us! Highly recommend!
Mattresses stink I don’t recommend anyone purchasing a mattress from this place
Never buy a mattress from Ashley homes they can’t help you if you the mattress sucks
We saw Bryce today. He was friendly, very patient, knowledgeable on products and the store inventory. He was relaxed and we never felt pressured. He diligently worked to get us the best deal. I will definitely go back to Bryce for our future purchases and you should to. Highly recommend him.
Pierre was professional and extremely helpful. He helped us find the best prices for the pieces we wanted.
Stephanie was fantastic! She took the time to walk me through the store and helped me get the best for my money. She also showed me all the options for the styles I was looking for and was super patient and friendly. The whole store staff are awesome! Im so excited to get my house set up.
Kimberly was very helpful and friendly. She listened to want I wanted and gave me all options for my consideration. Also, she was experienced and knowledgeable. Made the experience fun.
Happy courteous and efficient!
Jennifer was very sweet and helpful.
Very disappointed. We bought a $900 piece of furniture. Was never told we had to assemble it. Called and complained, was told they could assemble it and deliver it for $149. We were not happy with that but agreed. We went to distribution center with the furniture piece. They said it would be $249 to assemble. . Then the mgr came out and said that they can not do the assembly. Apparently not all departments on same page. Very frustraring especially with me making two trips to the distribution center. We said forget the rat race and left it there and got our money back.
Ginger was very helpful and accommodating. Feel 1000% happy with the choices she assisted with choosing.
Ginger has been amazing to work with! She assisted me with finding the bed set I wanted and has gone above and beyond to make sure I have what I need as well as satisfied with what I purchased. I will only work with her for anything I purchase from Ashely moving forward! She has made my experience with Ashley extremely positive!
Paul is great and super easy to work with, as is all the staff at the Norman location really!
Very helpful, nice and friendly. Will be making additional purchases in the future!
The sales person, Jennifer, was very knowledgeable. She was also very patient with my elderly father. Thank you!
Actually had a fun experience with the staff and was able to get what we wanted. Very upfront and honest people.
Pierre was great and the whole store staff was courteous and helpful. Made our purchase a breeze and very happy with our purchase
Sarah was a pleasure to work with! she had amazing knowledge of everything and was so helpful and friendly. She had the best customer service. The store was clean and it was all around great experience.
We needed a new bedframe for our new adjustable bed and after going to countless furniture stores we decided to come here. Right off the bat Summer was amazing helping us find the right one. We told her what we already had in our bedroom and wanted something to match. She showed us so many pieces and was even willing to carry around nightstands that looked like ours to make sure it matched. She was so helpful and we ended up with the one we loved. It looks so beautiful in our room and we couldn't be more happy! Thank you so much!
Ginger and Lindsey were amazing! Very informative, thorough, and friendly. Made the experience more like shopping with friends than a salesperson. Would give 6 stars if I could!!! If you need anything, Ginger and Lindsey have got your back ❤️
Bryce was a great salesperson. He was patient with my disabled husband and took the time to explain things so he would understand. We tested almost every recliner in the store with the specs we were wanting. It was a long and tedious process but Bryce was patient and helpful. I highly recomend him.
Ryan was very helpful in finding what I needed. I appreciated his diligence and helpful attitude. He knew the inventory well!
Excellent service. Jennifer went above and beyond to help us out. She was kind and patient.
Jennifer McCoy was the sales representative that had helped me. She was very helpful and knowledgeable about Ashley products and their products. She was pleasurable to work with and I enjoyed chatting with her. She is a natural at sales.
Ginger, your home furnishing specialist, and Prarie, cashier, were very professional and helpful. They have excellent listening skills and were able to understand my unique needs. They offered options and recommendations that were perfect. A big thank you from me and my entire family!
you buy thousands of dollars of furniture and less than eight months your mattress goes bad I get a replacement I have to pay for delivery that's bowl six months after the replacement mattress I have to get another mattress I have to put now pay 300 more dollars for delivery that's bowl do not shop here. The customer service is horrible they do not care one thing about you they want the money and they're done with you. The delivery men are wonderful. Customer service is horrible. I would rather go by thrift store furniture than ever go back to Ashley's again.
My husband and I were greeted by Kimberly when we walked in she has such great energy and helped us find the perfect oversized chair she even got us free delivery such a sweet heart . I will be coming back to get more furniture in the future
Pierre Debrosse was our salesman, he was very nice and explained the warranty very well. Pierre explained all the functions of the equipment on the sofa and loveseat. We were very satisfied with the insight and knowledge he has of our furniture! We are very pleased and will shop Ashley again!
Great selection. Quality products. Best of all, the staff let you shop but wad easily available to answer question. Lastly, the purchase process was smooth.
Very good selection and Bryce was a wonderful associate
We had a great shopping experience with an amazing sales associate, Bray! He let us browse the store, but was always available if we had any questions about the furniture pieces, fabric, or available stock. We are extremely happy with our purchase!
Excellent service, I couldn't have asked for anything more.
Always have a great experience at Ashley Home Store! Knowledgeable and friendly staff. Plenty of inventory in stock!
Ryan and Elizabeth were friendly and easily answered all of my questions.
We worked with Bryce and it was such a smooth process and we got exactly what we wanted and some! The girl at financing, I didn’t get her name, was also very nice and helpful!
Excellent customer service . Paulo was very helpful and got me everything I added for! I will return for future purchases. I highly recommend!
Friendly staff and great prices!
Ryan was a perfect sales person very happy
Jennifer was great!
Helpful
My sells representative was very informative and knowledgeable of the furniture I chose.
they refused to let me return a mattress (unused) for exchange within 7 days as thier return policy states. i was told that the mattress did not qualify for return because it was not $1000.00 ($995.00) i was willing to pay for pickup and delivery of the other mattress, but they still refused. i will never use ashleys or mathis brothers again and i will be telling everybody i know about my experience with these companies.
Bray helped me today with the purchase of a recliner. He was excellent at his job. I got in and out, no hassle. Thanks Bray. I would recommend the Ashley Store in Norman.
Jennifer was amazing! She went above and beyond to help us! They had a nice selection and everyone was super friendly.
Jennifer Banks was our rep. She was so helpful and kind. We didn’t feel pressured, and she was very informative and worked to help us get the lowest price.
Godson was a great salesman. Very helpful. Ashlyn was also very helpful
My favorite furniture store
This was the first time I have been in the story. It is beautiful, the sales people were very nice and helpful. I had received e mails with living room couches for sale. I paid a little more than I wanted to but my space is very limited. I appreciate the delivery also. We are seniors and this will help us tremendously. I appreciate your help and service.
Great salesman!
Attempted to purchase a end table and wanted to price match with the amount found online. Their store policy is if you want to price match then you need to purchase their protection plan, ultimately pushing your price back to the in-store price. If you don’t want to offer price matching just say that!
Love their store pleasant shopping experience our salesman was so nice and helpful
Bray and the rest of the staff were so helpful, not pushy and very personable. It made the whole experience great
Godson was super helpful!
Excellent and took time to service me
We have bought from Ashley’s before from the city location but I’m so happy we decided to come here it’s a much shorter drive. Godson was our helper and what an awesome guy he was along with others along the store we came across the ladies at the desk and other employees around the store. We gave him an idea what we wanted and he showed us all the options based on our budget we gave him. He was great! Very clean store and bathroom!!
Prompt and helpful service.
Paul was so patient and showed me so many options. I went in 3 times before making my final decision but he worked really hard to get me what iwanted
Ginger was absolutely exceptional! Her knowledge and customer service are a 10+ without question.
If I could give them a negative review, I would. All you have to do is look at their score and see that they are not good! They pretended like they were going to help me but how called me a liar. They tried to say that the damage was by my pets but my pets were not even here when the damage happened. There's NO way they caused it. They just want to get out of taking care of what they should take care of. Since I purchased the additional insurance and I'm not able to use it because they are liars, I have asked for a complete refund of the insurance money. Let's see if they do the right thing with that. My guess is they won't. They want me to pay out of my pocket to repair the damage that was accidental that they're trying to say my pets did. They are trying to say it was on purpose. Seriously? Who would purposely do this? It's just an excuse to get out of paying to repair the damage that should be covered by insurance. What gets me is that they weren't even here when the damage happened. How dare they try to say what did or didn't cause it! I strongly urge you not to use this company because they will not do the right thing. They will do and say whatever they can to get out of doing the right thing. Somebody got a commission on selling insurance that they knew would not cover anything. Oh wait, if one of my dogs peeing on the couch they would repair or replace it. They have screwed me over more than once and I am done with them. There are Facebook pages that have thousands of people that have had bad experiences with Ashley furniture companies. I suggest you read them BEFORE you do business with a company that does NOT tell the truth. A company that does not take responsibility. Don't risk it! I wish I would have read the thousands of negative reviews FIRST! And I suggest everyone that is had a negative experience, and I'm sure there are many, posted here because this needs to get out. They actually need to be sued!!!!!Again, there is NO WAY the dogs caused the damage. I was told by employee Tammy G. that ALL damage was covered. EVERYTHING! Not covering it is just their sorry excuse for getting out and doing what they're supposed to do. It's so obvious. Just read the comments on the Facebook pages. This is not the first time they've done this and it won't be the last. They take your money for the insurance coverage and then they tell you nothing is covered if you file a claim even though they told you everything is covered. And then they try to tell you what caused the damage even though they weren't there. They could say whatever they want to get out of it. They are awful and I will NEVER do business with a corrupt company like this again! There are too many others that are true to their word and treat customers correctly! They do NOTHING but sit back and laugh. You have been warned! BEWARE! I wish I would have known how absolutely awful these people are! Nothing but trouble from day 1!
Kimberly and a very nice gentleman were so helpful, kind, and took great care of me!! Thank you both!!
Very clean and organized store. Jennifer McCoy was helpful and gave us enough space to browse on our own. Happy everything is in stock that we ordered.
We recently purchased a new home that is bigger than the last and we needed some additional furniture. I get very stressed and struggle making decisions with furniture. My husband and I had been to a few other places in the last couple of weeks and didn't find what we were looking for. Ginger Short was amazing at the Ashley in Norman! She asked good questions to find out what we were looking for. She made specific recommendations so I didn't have to walk around and sit on every sofa in the store. She was also very patient with my anxiety! She helped us get the best discounts and promos and even helped with financing. If you are looking for furniture or decor, go see Ginger!!!!
Pierre was super informative and easy to work with! Definitely recommend asking for him when you visit this store!
Update: it's even harder to get your money back! No one tells you that you have to call the office to get it! Worst experience that i have had! The sells rep sold a rewards plan without even telling that it cost $139 a month and charged me for the wrong size mattress. Obviously they don't listen to the customers or explain prices! Don't shop here! Won't be back. Worst experience ever!
Pierre was very delighthelpful and helpful. I definitely recommend Ashley Furniture.
Kimberly was the sweetest. Super approachable and kind. There’s a different feel about the Norman branch. I love that they’re not so aggressive.
We easily picked out several furniture pieces for our new home in less than an hour. Ashley Home Furniture - Norman has a great selection and wonderful team! Highly recommend visiting Ashley Home in Norman!
Bought a brand new sectional couch and 2 end tables the first table glass was broke day of delivery no worries things happen delivery guys were very nice. They got me a new table that showed up all screws stripped out loose as all get out. Was willing to deal with this but was shorted a pillow have reached out to paulo jimenez multiple times at first he was responding. I was told he would take care of it and now has completly went silent no response at all. Funny he was so helpful when he wanted the sell but now that he has gotten his commission im guessing he is not worried about it anymore. Just want the pillow i paid for. Thanks a very concerned customer. Update.... Now christy from customer relations respoded on here but will not respond to my emails that she asked for to help me it has been a week since and no response out of her either is there someone there that can actually do their job and help get this resolved please and thanks.
My experience with Ashley Furniture was outstanding. Bray made my furniture shopping fun. He was very knowledgeable, professional and kind. I so appreciated his time with me to see that I got just exactly what I needed and more importantly what I wanted. Thanks so much Bray
Got our new mattress and adjustable platform. The salesperson was really nice and made the shopping experience really nice.
Jennifer was really easy to talk to and explained everything. Completing the paperwork, took very little time. It was a place in experience.
If y'all need anything go see my girl Ginger! She's absolutely amazing & its like talking to a friend rather than a salesperson!
Jennifer was very helpful. She was able to get me a great deal on a recliner. She didn't pressure me at all. Great customer service! I can't wait to get it!
Kimberly Jones is most helpful. She was knowledgeable and worked things out regarding price. We will be back.
Kimberly was wonderful!
Very aggressive sales people. Would not take a kind hint of "We are just browsing". Two different employees approached us and would not leave us alone. The first was very pushy and seemed put off when we would not volunteer information about our day, plans or our names. Shoppers beware if you don't like shopper stalkers. One would think if you tell the salesperson you are "good and don't need assistance and you will ask them when you do", then a manager should not have to be tracked down to asked to be left alone.
I appreciated that after his initial spiel the salesman stayed nearby to answer questions and offer information, but didn't hover over us or pressure us. We weren't planning on buying today, but the pleasant experience, obvious expertise of our salesman, and the quality of the product convinced us otherwise.
This was a very very stressful decision for me and Bray my sales associate was so so caring to all my needs. And didn't rush me at all and I would recommend anyone going here to ask for Bray I promise you will be very happy you did. And the entire staff was very friendly. Thank you Bray for all your help and I will be back.
Nice sale the prices was right. Our sales lady was nice 😊
Very professional and over the top knowledgeable and friendly
The stuff is expensive but the staff is supportive and friendly!
I had a great experience at Ashley furniture in Norman, OK. I was helped by Ginger S. who was really great. She was patient with all the questions I had and helped me find the best price.
Service and quality are always great at these stores and this was no exception. Ginger provided a positive experience and the purchase was quick and seamless.
Summer was AWESOME!
Ginger Short was very helpful and pleasant. She helped us find some really nice furniture!
They don't answer their phone. Can't reach anyone to confirm purchase or delivery of our furniture. Dry stressful!!
Emilio Sanchez was top notch and very down to earth. Highly recommend him!
Came into the Ashley Home store looking for a couch and loveseat for our new home. Our sales associate Godson was very helpful and knowledgeable, without being pushy. Really enjoyed our shopping experience.
Good prices but I would advise not to buy any protection plans! I spent hundreds of dollars on a “protection plan” 2 years ago. Now my sofa broke but the protection will not cover it because they claim it was a mechanical defect. They also will not let me use the money for the protection plan I paid for in 2017 on new merchandise even though that is what they claim to do.
Ginger was really great! She showed me several items, answered my questions and was very patient while I made up my mind. Will definitely purchase here again.
Very efficient and knowledgeable of products
Ryan was an awesome person to work with. Thank you for making this experience a smooth and easy process. We appreciate it!
The distance from the door and the bs you must go through at the register was inconvenient. Also not giving the complete price of a purchase- even when you call in before you go- is irritating. ( I am partially disabled and have trouble standing for long periods of time. The people are extremely polite and seemed to be knowledgeable. I needed 1 product, and has to purchase 4 to get the one. Believed workers that the product was only available as a set.
Great friendly employees, very helpful
Everything was great nice store nice prices, the salesperson that waited on us helped us get discounts and the best deal possible. would definitely shop here again 😀
Kimberly is a gem! I went in with my mom (a repeat customer of Kimberly's) and ended up finding the perfect couch for my house as well... all in less than 30 min! Transaction was quick and painless (I've been dragging my feet about having to go couch shopping because of how tiring it is). Everyone that we dealt with was wonderful from the time we walked in. I ended up being able to put the couch on hold until my husband could get available to give the final "ok". I text Kimberly and she got me all set up and all I had to do was call the store line and pay over the phone. BEST EXPERIENCE BUYING FURNITURE EVER.
Our sales person Jennifer was wonderful and very helpful in choosing which features we wanted. Financing was a breeze. We have always had a wonderful experiences when shopping at Ashley furniture.
The salesperson was super nice and informative. The best experience in a furniture store for years.
Horrible customer service. I ordered a dresser for my daughter a week ago, and they put a hold on my account. I took off work for the delivery day, and all of a sudden they’re saying the payment won’t go through. I gave them a debit card, and there are plenty of funds in the account. There’s no reason why this payment shouldn’t go through. Furthermore, my bank is not blocking it. Something is wrong on their end, and they’re taking it out on the customer. I also had to make five different phone calls because they kept hanging up on me. Worst customer service ever! I would highly not recommend dealing with these people.
The salesperson Jennifer made the shopping and final decision so effortless. She was very knowledgeable and helpful in my decision on the furniture I purchased. She was patient while I tried to decide. Thank you Jennifer.
They are helpful and considerate we were in and out
I want to praise Ginger of the Norman Ashley store. She understood what I was looking for and helped me so much. She is the best sales person I have ever worked with. I’m trying to decide what furniture I can shop for right away just so I can work with her again soon!
So caring employees Godson was outstanding!! This my second purchase this year very happy with this company
Ginger went above and beyond to get me the best deal on my new table and chairs. If you need furniture, go find Ginger at Ashley's!
Ginger was super helpful, knowledgeable and made us feel comfortable trying out mattresses. Definitely recommend!!
It was, a good time, didn’t feel pushed to buy or any of the norm. I did fill out an application for a credit card that I knew I wouldn’t be approved for but everything work out. We didn’t end up buying an amazing set of couches and tv stand
Kimberly at the Norman store has been awesome and so informative! The furniture selections are great and pricing and financing awesome! Buying a new home after selling everything in 2019 to travel the US in an RV we were very skeptical about refurnishing our new home but Ashley’s has made it easy. We did our do diligence and looked many stores over but we really felt most comfortable at Ashley’s in Norman!
Thomas is as very helpful. He made suggestions and then let us look on our own. Helped with purchase
Excellent experience at Ashley Norman. Kimberly was an absolutely wonderful and professional salesperson and I will definitely be going back for my future furniture needs!
Godson was amazing with customer service in helping my mom
Jennifer Banks is an amazingly competent and professional sales associate. You can trust her to listen to your wants and needs and help you find them. I would definitely go back.
From beginning to end our sales rep was helpful and patient..
Kimberly was very nice n patient..all staff was very nice
Ginger at the Norman location was very helpful and pleasant! Great prices and friendly customer service 😊
Very friendly assistance, willing to listen and find what fit our budget. Sara was very kind and helpful! She found exactly what we wanted.
Very good service, professional and knowledgeable. Ashley. Thank you
Ginger was very personable and sweet. Respected my price range and interests and tried to find the best fit for me.
Staff is very friendly but furniture is awful! Only a 7day return policy, gee wiz, not long enough! A money hungry business that does not care about customers! Very unhappy with the purchase!!
They’ll charge you more for the in store price, but they will unhappily match the online price. Other than that, their customer service and quality has gone up over the last couple years. I will definitely be shopping here again.
Ginger Short helped us today and she was awesome from start to finish! We came in for a cabinet and left with a dining room set too! She was very pleasant, listened to what we were looking for and then helped us get it. We definitely would recommend her. The best customer service we have had in a long time. Thank you Ginger!!
Emilio I’d amazing! Give that man a raise!
The sales people were nice. You should offer a military:veteran discount withe all the active duty, retirees, and veterans in this area.
Very helpful
Good service
I bought 3 pieces of furniture summer of 2021 — a queen sized bed, desk, and dresser. All 3 of the pieces of furniture have since broken. The desk and dresser drawers arrived broken. After dealing with broken furniture for a year I decided to see if there was anything Ashley could do to help. All they said was they could ship me new drawers and I had to fix them myself. I agreed as I didn’t want to buy new furniture instead. The desk drawer didn’t help the problem, as the desk itself was broken instead, apparently. The dresser drawer helped for about 2 months before it broke again. A few months ago, my bed slats and frame broke. I will never be shopping from this company again. Furniture that doesn’t last for longer than 6 months and cheap quality for the amount I paid. Absolutely furious and will never give this company a dollar again.
Thanks to Brice we purchased a new purple mattress and living room set.
Our experience at Ashley in Norman OK was amazing. We have never felt more heard and understood than Pierre Debrosse made us feel. He is absolutely amazing. He listened He showed us options and he worked within our lifestyle and budget. Highly recommend this store and associate.
Bray our sales representative was very nice/professional and informative. We look forward to doing business with y’all.
Sara was our sales person and she was excellent help.
The items they have in stocks are cheap.
Sara was great. The cashiers saved me getting delivery possibly canceled due to change of address. Great experience every time!!!
Emilio Sanchez was not only helpful but knowledgeable and pleasant!
She was excites! Very patient with me walking around the store 10x for two hours
She a very nice woman and she is very accommodating to find the best price
They are lieing con artist Keith your receipts give you a gift free which ain't free they add it in to your merchandise you purchased differently ain't free
Bryce was very helpful, polite and knowledgeable without being pushy!
My wife and I recently made our first visit to the Ashley Home Store in Norman, Oklahoma. We had previously shopped other furniture stores in Oklahoma City and were trying to mentally prepare ourselves for the attack of “shopper stalkers” as we walked through the door. We were pleasantly surprised by the relaxed atmosphere and our introduction to Ginger Short. Ginger was a real pleasure to work with and although we did not settle on a purchase during our initial visit, she continued to work with us over the next few days and was able to help us find exactly what we wanted.
Great selection & customer service. I highly recommend Paulo, but all of the staff is kind/helpful. 10/10 recommend.
Waylon was awesome!!
Very friendly and courteous.
Great place! Ginger was awesome! Really friendly, professional, and knowledgeable. Will definitely be back.
Ginger was very helpful and sweet! She made purchasing furniture an easy process!
Thank you so much Ginger Short for helping us get our beautiful new furniture for the living room! We didn’t think it was possible but you helped us make our dream a reality! We had a blast shopping and you made the entire process fun and enjoyable!
Thomas was incredibly helpful and patient with helping me find a new sofa for my home. He carried a pillow around the entire store to help us color match furnishings and was extremely kind. EXCELLENT customer service.
Very nice and professional. Will definitely be coming back. Ginger was the best!
Ryan Walley helped us and he was so nice! There was no pressure at all we got exactly what we wanted!
Great people!
We had a good experience. Ryan was very helpful and made the process easy.
Store was nice. We were looking for a love seat. Got some ideas of what we're looking for. If you're going to shop here, look up Ryan Walley. Good guy. No beating around the bush. Very knowledge.
Ginger was great!
Great atmosphere and friendly faces!
Well taken care of by Jennifer Banks. Will definitely be back to purchase more furniture.
Sara was friendly and knowledgeable. Very enjoyable to work with.
We have the best time shopping at Ashley’s! Everyone has been super kind and helpful. We want to especially thank Sarah for her hard work in getting everything we need! She gets it done with a sparkling personality that shines like a new dime! They work together as a team to meet customer needs, without any pressure. We are excited to go back already!!! 🥰🥰
Bray was great !!
Easy to work with. Lots of options
Worked with Paul, he's the dopest, made sure we got the best deal for what we were looking for.
Jennifer was extremely helpful . She showed us exactly what we were looking for and then found additional pieces of furniture based on our conversation . She was courteous and helpful without the pressure sales ! We bought a recliner , sleeper sofa , and a second sofa ! Thank you for your help Jennifer !!
We had a great experience. Ginger Short assisted us with our purchase. She was very conversational, gave great information, and was not pushy. She was even patient with our 8 year old who loves to talk and ask questions. We look forward to working with her again in the future.
We had a great experience. Ginger Short assisted us with our purchase. She was very conversational, gave great information, and was not pushy. She was even patient with our 8 year old who loves to talk and ask questions. We look forward to working with her again in the future.
Ginger assisted us in selecting our furniture. She listened to our needs and was patient in allowing us to choose the best pieces for what we needed. Ginger you are awesome, thank you so much for your help! 5 stars!
We came in Ashley to purchase or to look a living room furniture we ended up buying a set I hope it's good and last at least over 2 years our past purchases haven't lasted that long but we found out the quality of the piece that we bought how it was made where it was made it definitely makes a difference the sales lady was very good very polite very nice she took her time with us she wasn't in a hurry she did her homework long side us as we did ours on the furniture so it was a very good visit to Ashley this time . Her name is Leann Collins I would ask for her
So quick and easy!
My sales person was very chill. The process was not stressful at all. I am very excited for delivery of the leather sectional sofa that we purchased.
Emilio with Ashley took really good care of us and understood how much we wanted to spend and what we wanted. Loved him and the store atmosphere!
Fantastic place to shop and buy furniture!!! Customer service is nothing short of phenomenal! The whole process wasn't more than 30 minutes. I will most definitely return to Norman location for my furniture wants!!
Ashley was so friendly and supper helpful. We would definitely use her again.
The customer service rep met me at the entry and led me to the lift chairs exactly as I needed He then showed me the love seats, and showed me what I wanted and advised me of the best prices available. I then ordered items he suggested for prompt delivery
Ginger was awesome! She was not pushy (which is super annoying), she was super sweet and professional, and she was ever so patient with my 3 you h children. The process was easy and we found exactly what we wanted. We will definitely recommend Ashley to friends and family and especially recommend Ginger as the salesperson.
Ginger assisted with our purchases today. She was very informative and helpful. Will definitely be asking for her by name on my next purchase here.
Our salesperson, Ginger Short, was super amazing! She was super professional, kind, and so sweet with my 3 young children. She helped us find the perfect furniture set. It took a little longer than expected but they worked with us and were able to get us exactly what we wanted. Looking forward to going back to Ashley Furniture in Norman, OK in the future.
Kimberly Jones was helpful during my search for living room furniture.
Our experience at Ashley in Norman was excellent. We will only work with Pierre Debrosse after such a positive experience. He is highly informed on all aspects of high end furniture purchasing. Pierre is such an authentic and strong advocate for the customer and he worked with us extensively to find the right match for what we were looking for as this was a major purchase. For him, it wasn’t about price and selling us the highest items, it was about customer needs and satisfaction the entire time. Pierre found us the best price with all the good sales they have going on. We didn’t make a decision on the first visit and went back a week later. My husband and I are thrilled at the outcome! Thank you, Pierre! It’s so refreshing meeting someone in the sales industry that obviously cares about customers. No wonder we saw several repeat customers asking for you at the store while we were there. We’ll be back! Thank you so much.
I always find what I need here without going up to the city. The personnel are knowledgeable and helpful.
This store misrepresented the price of furniture to me. BUYER BEWARE! Never sign anything that doesn't show the final full price.
The sales person was knowledgeable of the inventory and able to assist me finding the furniture I was looking for. I was able to get my shopping done in a short amount of time.
Friendly staff and beautiful selection! Ginger was so sweet and knowledgeable.
Kimberly was very professional and courteous. she understood what I was looking for and she jumped into action and in 20 minutes the deal was made.
Personnel are always so helpful. Jennifer Banks was a pleasure to work with. She made sure we found what we were looking for at a price within our budget.
If I could give zero stars, I would. They lie about every single step of the process, including delivery and haul-off fees. They charge extra fees that they won't even honor, lie about necessary charges, sales, etc. Same your time, money, and sanity and go with someone else.
Expedited quickly and given great discounts!!
There was never pressure of sales people following you around. Bryce was the person who helped me out, he was great to work with, helped find me discounts and was very understanding of my needs. I didn't have a move in date for my new home, Bryce said no problem, gave me his cell number and as soon as I had a move in date, said no problem to deliver when I need. Would highly recommend Ashley furniture and Bryce. Thank you so much.
Pierre at Ashley Home Store in Norman was amazing. He was the perfect sales person. He was never pushy and he didn't follow me around, however, he always seemed nearby when I had questions. When I chose my furniture, he went out of his way to get me the very best deal available and helped me save several hundred dollars. After the order when I had a delivery problem, I texted him and he got on the phone with the delivery service and then went to management to get it resoved. The drivers had just skipped me after telling me they were on their way. He got my furniture delivered that evening. When it happen to me before with another company, they rescheduled me for several days later. I cannot recommend Pierre enough. Ask for him when you shop there.
Ryan was very helpful and got us all set up with our new couch!
Very busy and under staffed.
Worked with an extremely professional saleperson named Pierre at Norman, OK store. He was able to immediately identify a specific item I had been contemplating purchasing which indicated to me that he knew his product lines. Worked with me to receive a grand deal (floor sample) on that item. Worked diligently and successfully to find best price. Very informative and concise in his communication skills.
Thomas our sales associate was incredibly helpful when me and my roommate came in searching for a sofa set. He was extremely attentive to our wants and helped us pick out the perfect set at a very affordable price. We will definitely be returning very soon in the future!
Great experience! Sara is the best sales person. Smart & knowledgeable, little or no pressure. Oh yes, lots of inventory to choose from, one stop shopping. Will definitely be going back.
I walked in with a very specific item I was looking for. Rep was very helpful, informed and did not over sell. I will definitely be back.
Leann and Pierre were very helpful. Neither were pushy about a sale.They answered questions and gave me space to look around. The store is full of beautiful reasonably priced furniture and decor. I lucked out by finding a $1,200 sofa for $420! I also found a gorgeous rug to go with the sofa. I will be back to purchase more.
Kimberly was very nice and professional. She was very helpful.
It was fast and easy. Our sales rep, Jennifer B., listened to our needs, identified different options to review, and helped us find the right piece of furniture for the special need. We have In and out in 1 hour. Great experience!
Nothing they really did, I'm looking for that perfect recliner that is my style, and it just seemed all their choices were the same...
Sara was a great help. She was kind and patient and assisted me in finding the perfect pieces for my home.
Showed great customer service..
Kimberly was absolutely extraordinary. She greeted me immediately at the door and helped me find exactly what I was looking for. I had a lot of questions and she was very patient, polite, and accommodating. She is an absolute jewel and made my experience absolutely 5 stars. Thank you Kimberly!
Good service Good salesman
Ask for Kimberly, she is the best. She made everything so easy.
Glad I went and bought some furniture. Financing was great. David W. Showed courtesy. I thought the prices were Fair overall
I loved the whole experience shopping at Ashley Furniture! I’ve bought several pieces of furniture from them and always had a great experience! Jennifer McCoy was great in every way in helping me from start to finish! The employees there are all so nice and there prices are great! So please shop at the Norman store!
Ginger was so helpful and made buying out new bedroom set a breeze!
The salesman Bray was very nice and helped us so much
Ginger was so awesome to work with. She helped us find everything we were looking for and gave us several options. We will for sure come back and ask for her. Wonderful experience.
Ginger was phenomenal and helped us with the best financing options and get some stuff for free! They had a nice selection and everyone was super friendly.
Our sales person Bray is amazing. He isn't pushy, let's you look at your own pace and when you are ready to buy gets you a great deal. I will definitely buy from him again.
My salesperson was the literal definition of professionalism. I couldn’t give a higher recommendation. 5 stars!!!
Bryce was great. I walked in with an idea of what I was looking for. He listened, everything was in stock and will be delivered same week. Love Ashley Homestore! Cashier was kind and explained my promotion with the Ashley Card.
I worked with Bray this September to purchase the Carnaby sectional sofa from Ashley, and I cannot say enough good things about the experience. First, Bray was very accommodating with answering my truly random questions about size and configuration of available models of sectionals both in person, by phone, and email. Second, he was very patient as my husband changed his mind about configurations part way through our plans to purchase--which as a former salesperson would've drove me nuts--but he rolled with the change and got us the info we needed to make a great choice for our budget, family and home. Lastly, the delivery went without any issues and we were able to get our new sectional delivered within a week of purchase. I'm not joking when I say that the delivery guys were in and out within 5 minutes--it was just that quick to put together. My kids are thrilled and we are very much looking forward to movie night!
We love this store and all the furniture we have purchased there has been great quality. Kimberly is awesome and great to work with.
Ginger was very helpful in getting us the best deals! Definitely recommend her for any purchases!
Excellent service. Sales and management knowledgeable, professional and friendly. Rather than have us wait for our sales representative helping another customer, a manager stepped in and took care of our questions and helped us check out. Highly commend both Ginger and Kaitlin for outstanding service.
Ginger was amazing. Informed me of all my options and how to get the most valued purchase. No pressure. Ginger was amazing!
Bray needs a raise, a bonus, and a day off. Phenomenal customer service. Delivery guys were wonderful.
I went to the store and saw what I wanted. I came home and called the salesperson and told him I was ready to make a purchase. He provided me with a ticket order number and phone number to their pay bill hotline. I called and spoke to a nice female. During the process of payment, she stated that she accidentally deleted one of the order number and needed to call my salesperson and will call me back. I waited for hours and no phone call from her. I texted the salesperson and he replied that he will call her in a minute. His so-called "in a minute" turned into 24 hours passed and I still did not get a call from him nor the bill pay staff. The irony here was that I did get a text from Ashley's automated line requesting me to do a review on how they did with the purchase. Humm!! What purchase?? Lol Sure enough, I went to make a review based on what had happened. Within an hour, I got an email from googlembf@mathisbrother.com asking if I could provide evidence. I did forward the email of my ticket order number. Instead of getting a phone call from Ashley's staff, I received another email asking me to call them so they can help get the order.Seriously? Who's in their right mind want to go over the same ordeal again? Out of courtesy, I replied and said no thank you and that I've found myself a better dining table from another place that knows how to run their business professionally. Wish I had checked Yelp reviews first before I even stepped into their store.
This place is horrible when it comes to customer service. After I have agreed to buy a dining set, the salesman told me I could call the pay bill phone department to get it set up since he had created a ticket order in the system already. I called and spoke to this nice staff. While waiting for her to get my payment information, she accidentally deleted the ticket order and said she would need to call the salesman and get back to me. I waited for couple hours and no phone call. When I texted the salesman to get an update, he said he will get a hold of her. It is now a day after and I still get no phone call from the pay bill staff nor the salesman. So much for professionalism!!
Ginger was awesome!!! Super helpful and a pleasure to deal with. Thank you again!!!
Summer was very kind, knowledgeable and patient,helping me find the best recliner that fit my needs and wants! Thank you.
Great experience. Bryce was our salesman. Super friendly and professional. Highly recommend
I went there looking for a particular item and Ginger who helped me was amazing. She was very skilled and knowledgeable on everything in that store. I got what I needed and a little extra for a good price. I will definitely go back and get help from Ginger for future items.
Ginger is the best! She is super helpful and knows all the ins and outs! Will be using her for all our furniture needs!
Very helpful
Great selection and friendly staff.
I really don’t like going to furniture stores because of the sales agents harassing you…but I went to Ashley furniture in Norman && was pleasantly surprised by the chill atmosphere there. This lady name Jennifer helped me with the credit application process and then helped me pick out furniture in my price range. It was a pleasant experience and one I wasn’t expecting.
Did not have exactly what I was looking for, so specific. Yet the service is as excellent and I will return as I shop for furniture.
Kimberly and the new associate were very knowledgeable of their merchandise and were able to fill my needs. Furniture being delivered! Great experience.
I would Advise anybody who buys furniture from Ashleyhomestore in Norman not to buy the protection plan because they will not protect it even after taking every step that Ashley home furniture store sales people and managers tell you to take they will not fix your furniture for you,but they will gladly sell you thousands of dollars of furniture! I called to have my couch cleaned because I had a stain and was told to use their cleaner they sell in the store when I cleaned the couch it made the spot darker. I then called to see if they could come out and clean that spots and some others and they said it couldn’t be covered and to call Stanley steamer.
Ginger was amazing to work with! She was always there to answer our questions and patient with us while we looked! Highly recommend this Ashley store and having Ginger help you!
Ginger was so kind and helpful. I highly recommend her.
Bray was helpful, cheerful and Knowlegable! Excellent customer Exoerience!
Absolute professionals! Another super easy experience with a very knowledgeable salesperson (Gage Cleveland). Zero pressure for a sale, super polite and worked really well with us for what we were shopping for. Definitely coming back for all furniture needs now.
So let me just say Ginger is a master of the WOW Experience! Never have I met a more knowledge and passionate saleswoman! Very impressive and will get you exactly what you need! She goes above and beyond making sure that you leave with a huge smile! Go see Ginger today!
Good experience with salesperson. Item I was looking for was not in stock but sales rep was able to order it. So, I am now waiting for item to come in about 3 weeks.
Ginger was amazing. She was sweet, kind, easy to talk to, but most of all she listened.
Kimberly is amazing and so helpful!
Wonderful selection, professional staff - not over bearing or sales hungry..
Pierre was outstanding, he was extremely knowledgeable about the products we were interested in purchasing, and was able to save us a bunch of money. He was very patient, professional and made our experience at Ashley pleasurable.
My mom and I had an amazing experience. Best one so far. Thank you so much to Musfir for taking his time to explain everything we need to know about mattresses. We knew nothing about a mattress. We just went in there to see which one felt the best but after he educated us a little bit we knew for sure what kind of mattress we were looking for. HIGHLY recommend him 100% If you are need of anything please ask for him you will not be disappointed. Once again thank you so much Musfir for you help. 😊
Everyone was great! Bray was the Braytest rep ever! Give him an extended lunch one day…paid.
Service was friendly and helpful.
Good quality furniture and very friendly staff. Pierre Debrosse helped me and went above and beyond for being so helpful with my buying of living room furniture.
Would love to just go in find what I want then ask for a rep. Instead he followed me around the store every step of the way even after I asked to be left alone. About 15 mins into my looking I went ahead and left! I will go else where and shop in peace!
Madison was awesome, super friendly, helpful and passionate about her job. We left with the perfect Dining room set!
Madison helped us out she was so knowledgeable and friendly and she did all she could to help us and it was an enjoyable experience!
Very friendly and helpful. Did not rush me even though it was close to closing and I was slow in deciding. Both salesman and manager were awesome!
We had a great furniture buying experience here! Such a great selection and the salespeople were super friendly and helpful. Madison and Jack were the ones who helped us, and they were both awesome. We will definitely be coming back for any future furniture purchases we make.
Just bought living room furniture. Great service, delivered when scheduled on time. No problems at all.
Great experience - will shop there again!
Pierre was a so very helpful. I knew what I wanted. All I had to do was describe it and he found exactly what I needed. He made my shopping quick and easy.
Determined to find an ottoman that matches our sofa set Sara Z. searched high and low. I was meticulous how it had to match the material and offset the color since the set we bought didn’t offer that piece of furniture. We were able to pick up the same day all done in less than an hour. Great friendly sales person. Thank you we’ll be back.
Very helpful, we had a new salesperson and other team members and his supervisor were there to teach him it was nice to see teamwork. We got exactly what we wanted.
Kimberly J. was super helpful and very sweet. She greeted us when we walked in and was attentive and kept communication open. Very impressive customer service.
Rit, Where did you find Bryce? He was amazing!
Ginger was very helpful and friendly.
I was surprised at how pleasant the shipping experience was for me and my family. We were served water midway through the showroom! Ashley, our saleswoman, was wonderful and personable. Thanks for your help and hooking me up. High Five- Michael
Great selection and our salesperson was a pleasure to work with!
LeAnn was the best! So patient and helpful
Madison at the Norman store was great! Made the experience easy and was pleasant to work with! Big asset for the store!
Great customer service
Our salesman Gage was great! Super helpful but not pushy. We found several options we liked and ultimately bought our entire living room set from there!
Ginger was incredible, she was very helpful. I highly recommend.
Very good customer service from Ginger. Helpful and kind.
Madison was super helpful and very sweet. She worked with her manager to get us an added discount on our purchase. Really pleased with our experience.
Ginger Short is absolutely amazing!!! She took such great care of me!! 5+ stars!!!
Eh. Commissioned sales people. Lots of furniture. No real complaints.
Bought a $2000 sofa here roughly one year ago. Associate was as kind, yet overbearing, as anyone paid on commission would be expected to be. I found out last week that she signed me up for an annual reward program at $99/year, done neither in writing nor with my consent. They didn't discuss this with me in any capacity whatsoever, and I did not even get the benefit of this "service" with my purchase, as indicated by my receipt. Called the store and was given only the option to cancel the service. Submitted a complaint to the BBB and corporate customer service immediately refunded this fraudulent charge prior to my bank getting involved. Absolutely abhorrent business practices. I will never do business with this franchise again.
We were a little disappointed that we were not able to return our mattress the next day we realized that it was too small. It was still in its original package and not touched. I understand the reasoning but our sale associate Ginger should have told us that there is a no return policy on mattresses.
We had a great experience. We encountered the sales person (Pierre) that helped us choose with the shopping of our living room. Again he helped us with buying a loveseat this time around and just had a pleasent buying experience with him and giving us different options and opinions to choose.
I wouldn't even give them one star if I could. Worst customer service. The lady that checked us out completely ignored us, wouldn't listen to anything I had said. Only thing she said to me a was sign and date this and when do you want it delivered. If you want to be treated like that, by all means go here! Myself, I will NOT be going back ever.
Trenton was very helpful and knowledgeable. He didn’t try to sell me anything I didn’t want. Great salesman!
The manager and the sales assistant were both wonderful. Couldn't have asked for a more positive experience.
Masfir was very professional & not pushy. Happy.
Great customer service! All the items I purchased were in stock. Ginger S. was awesome.
We were greeted by Pierre and he was amazing! Professional, knowledgeable and not a pushy salesman in the least. We were given the opportunity to discuss our decision privately and decided to purchase from him. Overall very pleasant experience!!
Our sales associate Ginger was fantastic in helping us find our perfect living room set. Would highly recommend!
Pierre was very helpful and personable! I told him what we were looking for and he took me immediately to a couch that fit in my budget. If ever we need any furniture needs, he will be who we come to!
Our salesperson was Ginger Short, she was amazing!!! We had very specific needs which we discussed. I got her card because I wanted to shop around. Ashley’s prices and inventory can’t be beat so when I called her we scheduled an appointment. She did all the research, gave us options to choose from and even kept us in our budget. Thank you Ginger, we will definately recommend you and be return customers in the future
We went to the Ashley store in Norman to purchase a sofa and loveseat. Caleb met us at the door and was only there when we needed him to write up the purchase. Loved that he didn’t push on anything. We were in and out in under an hour. Delivery was a little worse. Had a scheduled time and they showed up almost an hour early. Which is hard if you are a working person. We had previously purchased in February from the Mathis Bros store and it was a terrible experience and ended up getting our money back. I am glad they were able to redeem themselves somewhat.
Kimberly was the best sales person with lots of patience!! Emily, Hannah & Kamber was excellent in customer service!! We love our new furniture!!
Ginger Short made this a very comfortable time of purchase. She was engaged with our request and provided the best options. Would recommend Ginger to anyone!
Ginger was a great help. Very patient,friendly and helpful. Answered all my questions.
Great customer service ✨ top of the line furniture 🤩 you guys will most definitely see me again!😘💋💖
Kimberly was great and patient with us!
Very friendly. Amazing experience
After ordering a lift chair for my handicapped husband and being disappointed with chair and it’s comfort. He immediately with the help of Pierre found one he likes and we were able to have it picked up and he is sitting comfortably this evening. Thank you Ashley. 👍
Salesperson was helpful but not pushy. Store was very clean and merchandise was not crammed together
Their communication is terrible. We had been waiting more than 2 months for our couch when we were told it would be a couple weeks. It was “cancelled” after we had even received 2 pieces of our 4 piece couch. The store manager, Brett, has terrible customer service and does not treat his customers or even employees with respect. I would recommend a different furniture store.
Great selection of furnitures, Sara was extremely knowledgeable and welcome. Will return again for more furnitures!
Our sales lady was Ginger Short, she was absolutely the best sales person. She took the time to listen to what we were looking for and helped us in making our selections. We found the pieces we were searching for and she even helped us get the measurements. We had to return that same day to reshoot for the furniture due to original selections measurements would be too big for our space. She again, took the time and guided us. Our second selection was even better. Thank you Ginger!! You are a gem!!
Ginger Short is hands down the best sales person I have ever had the pleasure to work with. She took the time to measure every single couch in the store to help us make the right decision for us. She was kind, knowledgable, attentive, and patient. I would absolutely return to purchase from her again. Thank you Ginger!
Sales associate who helped us was excellent very helpful
Gabriel was very knowledgeable about mattresses. He was not pushy while helping us find a great deal.
Dujuan and Pierre were amazing to work with. They truly know good customer service as they helped us pick multiple pieces of furniture and bundled to save us money. I’m am so grateful for them! Overall wonderful experience!
Gage was very nice and patient while I decided what I wanted. Great service! Love the mid-century modern options here.
Very helpful, patient and professional. Definitely had an awesome experience. We will return
Wonderful salesman, and a wonderful store all the way around!
The employees were so friendly and nice
Tiara was the best sales person. She gave us space and let us look, but had all the information and help when needed it. She gave us a really great deal on the small bundle we got. We were honestly nervous about shopping for furniture because we didn’t want to get stuck with something we didn’t like. But we found what we wanted and most of it was in stock. Will definitely be back in the future for a dining table or something else.
Easy to find what I wanted. Sara was very helpful . Great deal.
Gabe was our salesperson, he was great but that’s where it ends for our experience. Delivery came as expected, but when delivery got to our home they didn’t have the hardware for our bed. We asked when it would be delivered they advised us the following Saturday we called to set up another delivery appt and we were then told it now our bunk beds wouldn’t be delivered till May. We advised that would not suffice as These were for our daughters and had already sold their beds. We asked for a refund but that has been a pain and apparently a lot of miscommunication within the company itself. No one has contacted us to apologize or attempt to make it right. No one seemed to care that they messed up or that they have a unhappy customer Very disappointing especially since we had planned to purchase more furniture and mattresses. Would not recommend the Norman location to friends or family. Maybe if a manager or anyone attempted to make it right or even just a apology we would continue to give them our business but alas that did not happen. If you do go ask for Gabe again he was fantastic and helpful.
My salesman was very polite. The furniture was very nice but everything was among the most pricey I've seen.
Ginger Short did an amazing job of helping me to select just the right furniture. She was very knowledgeable in how the pieces were made and helped me feel confident it was worth the investment. She actually made furniture shopping enjoyable! I can’t wait to get my furniture!
Went in to find a bookcase and ended up with a Kitchen table, chairs and a sectional sofa. How about that, good job Caleb, thanks for being professional and courteous.
Great Salesman Richard did a great job super satisfied with customer service
Richard, at the Norman store, was helpful and nice to work with.
Sara and Dujuan were two of the most friendly and kind souls you will ever meet. Thank you for giving me such a wonderful experience.
Sales associates are knowledgeable, friendly, and professional. I appreciate how they heard what we wanted and helped narrow our options instead of making it overwhelming.
Caleb went above and beyond to give great customer service. We bought a bed and ended up getting the mattress there as well. When we went back we had someone else help with the mattress. Everyone from the moment we walked in provided great customer service. I will definitely be back and would highly recommend. In todays times it’s a breath of fresh air to find a place that still provides good customer service.
Sales person was extremely pushy. Lied to us, said the Presidents Day sale ended that day and we would have to purchase that day or put 20% down to lock in the price. Here we are a full week later, on Presidents Day and the same sale is still going on.
Caleb was amazing. Really pleased with whole experience.
Great experience! Recommend a look
Excellent sales man Excellent service 👍
We were just going to stop by to browse but Hayes was really helpful and we ended up planning out most of our new home! Ordered the kids beds and will go from there until we are complete. Also got the cutest picture to start my living room off right as well. Was an unexpected shopping experience, it was a spur of the moment stop as is and actually ended up beneficial.
Delivery cost too much. That will make a difference whether I shop there. $179 to deliver on piece of furniture is way too much.
Excellent sales person. Answered all questions asked. Very professional.
Let me just start off by saying that the customer service was top notch. I know I have been places where we are bombarded with salesmen and pressured, My husband and I didn’t experience that here. We were assisted by Ginger Short and she was nothing short of amazing! She was so sweet and personable, She got us the best deals possible and even threw in some free stuff! I can’t recommend her enough, if you are looking for furniture but aren’t sure where to go, go visit her and I promise she will take care of you!
Worst service after the sell! Paid 12k cash for items on Black Friday. Kept having to call to see when it would be delivered kept getting different dates then finally it arrived in pieces! Headboard no footboard mirror no dresser! Finally was told rest of items would not be until June over 7 months later! Was able to get refund for items not delivered finally but then began the whole ordeal of getting them to pick up items that I could not use! As of 2/9/22 still have not picked up these two items. When I called again and asked if I could go out of my way and bring them back for them I was told I could not bring them back to where I bought them I had to drive them an extra 30 miles into Oklahoma City! I will NEVER do business with Mathis brothers or affiliates again!
Needed a power recliner fast and was able to go pick one up immediately after purchase.
Sara did a great job. She kept her distance so we could talk but was always near by to answer any questions that we had. The purchase was super easy and quick.
We had a wonderful salesman named Gabriel. He was very polite and respectful and didn’t pressure me at all. He explained all the delivery information the protection information very precisely. I knew exactly what I was paying for when I left the store. The men just delivered the chair. The weather conditions are awful but they braved the bad roads and delivered my chair on 2/4/22. They were both very polite and efficient. Had the chair in the house and out together in no time. I honestly have never had this good if an experience furniture buying before. Thank you so much for making me so happy and can’t wait to take a nap in my new heated massage recliner.
Went in Saturday afternoon to purchase furniture for an office. Was met at the door By salesperson Hays. Hays was rude and flippant while my wife was looking at furniture. I was ready to leave due to his behavior, but we needed the furniture for Monday at open of business. We were in the store for approximately 20 minutes and spent a little over $1200.00. Hays was rude the entire time (maybe that just his personality). My wife made it clear that the items were needed Monday several times. Monday her office was contacted in reference to delivery, they needed to set up a DAY and time because no date of delivery was listed on the bill of sale. She was told it would be Thursday the soonest items could be delivered. Went to the store and spoke with the manager ( he is the reason this isn’t one star) he worked for a long time to try and get our furniture delivered. Mathis Brothers, didn’t need our business bad enough to fulfill their promise to deliver on Monday nor could they careless. Was told again Thursday was the best they could do, I wasn’t asking for a discount or any money back, just for the furniture. I was told that they couldn’t give me back my money for the delivery even though I never mentioned that. Finally had to cancel the order at 7pm Monday, went to BIG LOTS in Norman and got Lane and Broyhill furniture $200.00 cheaper and the same quality, love seat was wrapped in heavy plastic, chair was boxed and in heavy plastic . The employees at BIG LOTS were awesome, loaded the furniture in my truck, super nice to deal with. We have one more office to fill and certainly will not be going back to Ashley….you can thank Hays for that Mathis Brothers.
Lies, deception, and misdirection! Caleb and Medi are first class liars out to steal from old ladies like my geriatric mother. Back in early January Caleb sold my mother a protection plan on a mattress cover that she did not need, but he felt it was worth the $129 that it cost her, and he claimed that if we didn't use the protection on the mattress cover that we did not need with the SOFA we purchased, then after the plan was up we could use the $129.00 in store. That's after TEN DAMNED YEARS. That initial purchase however, was cancelled and neither of these two losers made even the slightest effort to notify us that the manufacturer cancelled the order and we no longer could have that sofa we bought. The staff at the Norman store chose to just say screw these people we aren't saying a word! And they sat on their outsized posteriors and did NOTHING until we arrived.When we arrived after that, we were guided to a number of "other" sofas, that were allegedly in stock. Neither of these attentive sales people paid any attention to how weak and slow mom was moving. They would've walked and walked her until she fell, then blamed her for falling. IDIOTS! This is Ashley Furniture's best customer service! Today, 2-1-22 delivery of a new sofa, and new TV stand is supposed to happen. The delivery team arrived, came in to see where they were putting it...and proclaimed they couldn't take the old one away, because it was dirty, and did not smell fresh enough for the greasy, tatted up Mexican Gang Bangers that Ashley sent to our home. They refused to complete the delivery, refused to take away the old stuff despite us paying $300 to have this done. Lying Caleb and Masturbatory Medi never mentioned that everyone is steam cleaning their sofas for the South Side Locos or whoever that riff raff were that came here. At no point did lying Medi and Caleb even mention that you had to have nice, gently used, fresh smelling piece of used, dead furniture the super soft delivery guys. This is Ashley Furniture's best customer service! These delivery guys stood in my yard, making threats and taunts and asking what I was going to do about them tresspassing after both my mother and I had instructed them to leave...until I went and got a rifle and made it clear. They then claimed they would not and could not leave because "they are waiting for the police" and "we will look like pussies if we leave...so fuck no we aren't leaving!". They left after some warning shots, and refused to wait for the police who we called and worked with upon their arrival. This is Ashley Furniture's best customer service! Run! You don't want to use Ashley, nor Mathis Brothers as they are one and the same. But if you find yourself forced to use these places, I would encourage you to refuse to be serviced by lying Medi or Scammer Caleb! We will never use this place again, and I will tell everyone I know not to do so! Because... This is Ashley Furniture's best customer service! I would've included pictures for you to see, but nothing was delivered as promised. This is Ashley Furniture's best customer service!
Sales lady was very knowledgeable, I was satisfied with the experience.
LeAnn was so helpful directing us toward the kinds of stuff we liked. Kimberly worked so hard to get us the best deal ever!
Gabe, at the Norman location, was very patient with our multiple visits to make up our minds on what we would purchase. He was also very helpful and friendly.
Pierre was fantastic, patient, and knowledgeable! We can't wait to get all our purchases delivered...
Great service! Thanks Haze!
Our salesman was absolutely amazing!
Richard was super helpful and we found just what we were looking for! We will be coming back!
Ginger was great! Very helpful and informative!
Gage C. was our salesman. Very professional, friendly and informative. He knew all the different styles and had great ideas. It was a pleasure doing business with the Ashley furniture people!
I’m giving this a five because of the sales person was great! However, after getting home the numbers didn’t add up as to what I was told. They said I’ll get $350 in merchandise pillows ect. I’m pretty sure I financed that too. Numbers from the purchase of a couch and chair plus tax didn’t indicate anything was “free” that as I was told it would be.☹️
Great service and sales rep, friendliest staff you will find. Will be back.
The Sales Rep we had at the Norman Store, Ginger Short made our purchasing experience a pleasant one today. Wasn't looking forward to having to buy new furniture but because of the excellent customer service we received from Ginger , it turned out much better than expected. Be sure to ask for her when you go in! You'll be glad you did! Thanks Ginger! God Bless you for being a blessing to us today!
Loved using the local store in Norman rather having to go into OKC. And the customer service was fantastic. Ginger Short was amazing in helping us get exactly what we wanted at the best deal possible!
Gabriel Mata was awesome. He helped me find exactly what I needed quickly and professionally. Highly recommend you come see him!
Pierre was most helpful.
Sara was amazing and helped us find the perfect couch!
In and out in less than two hours and our furniture was in stock!!! Thanks to Gage for the awesome personal attention and assistance!!
we have always shopped ashley I you has good products, helpful staff.our last couch was17 yrs old and it still looked good.
Tiara helped us she was informative ,pleasant, professional, she us a keeper
Bought living room furniture today and it was a great experience. My wife had some specific ideas of what we(haha) wanted and our salesperson, Ginger Short(she really is short), knocked it out of the park. She was very knowledgable(except about the red pillows and she owes me $5) about everything Ashley had in stock. She didn't give us false lead times and was truthful about everything we talked about it. It is tough in today's time to find great customer service, but Ginger Short is the real deal. Ashley better pay her well or she will go run a Chick-Fil-A with that kind of service.
Selection & excellent help.
Our salesperson, Ginger Short, was really knowledgeable on all the products and really sold us on our new furniture. Her customer service was 2nd to none.
The salesman Caleb Shaw was great and not pushy. Very patient and polite
Joseph was absolutely darling, he is the ONLY reason Ashley furniture in Norman, Oklahoma is getting 2 stars from us. I wanted to get my husband a new recliner for Christmas. I went into the store, we found the chair I wanted to buy. It was not in stock, and they did not know for sure when it would be in again. I asked to buy the chair on the showroom, as is. I was told it would hamper further sales of said chair, remember they did not know when it would be in stock again. However, they located one in a warehouse, I had to pay a deposit of 188$ just to be told it was going to someone else. I was willing to pay 950$ cash for this chair when I could have bought it on line for 300$ less and waited 8-12 weeks. Joseph did say the warehouse would call me for a refund, however they are closed for the holiday and no one called to give me a refund. Well guess I'm waiting 8-12 weeks and Ashley furniture will not be getting my money anytime in the future. AND I STILL HAVEN'T RECEIVED MY 188$, my hubby is off next week, I bet he gets it!!
Great service!
Sold us a credenza knowing parts were missing. Found note in box that showed they (Mathes Bros) ordered missing parts last July (5 months ago). Said they would again order missing past. Said they would be here quickly—-BULL! Why should this order come, whenJuly parts order never came?
Everyone seemed to genuinely enjoy working here and working specifically with Ginger Short was a pleasure. She was helpful at appropriate times without ever giving a feeling of the only goal being to close the deal. I wasn't looking forward to shopping but I was genuinely happy with my experience.
Never have I had a greater shopping experience than working with Ginger Short! She was open to any inputs I had on pricing or limitations on what I was looking for. Ginger was personable, professional, and a pleasure to deal with.
Felt pressured to buy more expensive stuff. Had a furniture set picked out. The sales rep then said it would take 3 mos to get the order delivered but said he could get a different set. Which was 2 times the price within 2 weeks.
Ginger Short helped me select some new items at the store. Great salesperson, and a terrific personality. Very helpful!! Great job!!
If I could give Ginger 10 stars I would! She was absolutely amazing from the moment we walked in the door. Having worked in sales myself, I have high standards and Ginger exceeded them! We weren’t 100% on what exactly we wanted when we walked in, but Ginger helped us narrow our search and even found us a sofa and loveseat in stock (unbelievable with the shipping/manufacturing delays!). We will definitely be recommending her to family and friends and will be back in the future!
Just had a amazing experience with our sales rep ginger! I hate furniture shopping but she made it fun. Extremely knowledgeable and made my wife and I laugh. I actually offered her a job with my company😂😂😂 5 stars. Can’t wait for all our new stuff to get to the house
Gabriel was courteous and professional, mainly he was gracious. We will be back
Mostly quick, & painless. Parts were a little like buying a new car, but I got what I wanted at the price I was expecting.
Our salesman Joseph did excellent job
Friendly staff, good prices.
Gage was perfect thank you! To all of your kind staff
Excellent service and knowledgeable sales staff.
Good selection and nice people.
Good experience, low pressure, found what we were looking for. Ginger was very helpful.
The young lady that waited on me was fantastic she answered all my questions she was very nice very polite get me the best deal she possibly could she was amazing
Came in for a simple purchase. Knew exactly what I was looking for. Ginger Short showed me right to the selections. Was kind, informative, honest and VERY helpful. She offered an upgrade and an additional piece to improve my purchase. She was very considerate of my financial situation. I will return to Ashley’s when in need of another household item JUST to see Ginger Short and will most definitely be lit up by her smile.
I had a good experience with the Norman store and the the help with Leann
We shopped at the Norman location. Kimberly was super helpful and didn't try to push anything on us including a credit card. It was a quick and easy experience.
LeeAnn was so incredibly helpful- the store was out of stock of a lot (as is every furniture store right now) but instead of letting us look at things we couldn’t even purchase, she looked up every single sectional and couch that was actually available so we could narrow our search. She helped us fit everything we needed into our budget perfectly, and we will definitely ask for her again when we purchase a dining table later this year.
Prices on each item we looked at was 100's of dollars higher than the exact same Ashley item at Mathis Brothers. Everything we looked at takes months to come in.
Great service! Fast and friendly. Ginger was a great sales person. Thanks for everything.
Ginger was amazing! She was a great help and got us amazing deals! We ended up with way more than what I thought we could afford thanks to her! I definitely recommend seeking out Ginger when you make your next trip to Ashley.
Ginger was so kind and helpful. We were able to stretch our purchase beyond what we were anticipating and could furnish more than the one room. So helpful.
Having owned a furniture store in years past, l am very particular as to where l.buy and whom By¹wl buy from. When l walked into thd store Pierre greeted me and directed me to the recliner sofas, the product l was interested in acquiring. He let me browse as he watched from a distance, and when he saw w9qhat had my interest he then directed to a set that would fit my needs in a fabric that was acceptable and on sale for around $ 1,200 for the set. Everything he said and did was as l would done if roles were reversed. I told Pierre that l would return with my wife. We returned the next day. When my wife sat on the sofa but to my dissapointed she was not comfortable. Pierre immediately took us to another set, commented on the advantages of the fabric and electric mechanism. and other advantages. Much to my surprise my wife was comfortable and was able to operate the mechanism.. He reinforced the features and waited for me to ask for a price, and after applying various discounts and perks, the price came to around $3,400, almost 3 times what l thought wewere going to spend, but we purchased a product that will keep my wife happy. I visited other stores but Pierre was the only one that conducted himself in a professional manner, much the same if roles had been reversed. We purchased these items because of Pierre's professionalism, not the store's name or product's advertising or name brand
Caleb was amazing and very professional!! He was also very helpful when explaining and finding the right furniture for us.
Caleb was our salesperson and he did an excellent job. He looked at all the information we needed to help make our purchase. We appreciated all of his help.
The sales representatives name was Ginger. She was awesome. She showed us many different tables and our price range and what we were looking for in a table. She explained things very well including the warranty. Definitely go to this one again.
Really like this place. But we got tricked a little. We purchased a nice couch, love seat and chair/ottoman but some of the furniture was postponed a month and i just called and it was postponed another month. This is very frustrating since holidays are coming up. Right now i would only recommend buying what they have in stock. It is too much of a gamble to see if I maybe get all of our furniture by next year. Kinda disappointed.
Orian was my salesman and he was so helpful! I had no intentions of definitely buying anything today but he was friendly, laid back, very knowledgeable and not at all pushy! He took his time explaining details, benefits and features and helped me select the perfect memory foam mattress for my health issues. I plan on purchasing other items at Ashley in the near future and he will absolutely be my go to person!
Tonya was amazing! Very friendly and welcoming from the moment I walked in until I left the store. She was able to help me figure out which piece would best fit my needs, and really took what I wanted to heart when giving me recommendations. She is a great example of what any salesperson should be, I was very impressed.
The application process for the rewards card is tedious and confusing, but I love my new porch furniture. Salesman Brad was helpful.
My fiancée and I ordered a couch from Ashley home store on July 28th. it was supposed to be delivered by the 1st week of September but now the delivery date has been pushed back multiple times. It’s now October 18th and still no couch. There is no communication from the company. If you want something you have to call them and it’s quite exhausting. We are about to cancel our order and purchase a couch from a different company. Spend your money elsewhere because Ashley furniture will charge your card but won’t send the product.
Tried to follow up with the sales person after placing the order and never heard back.
Thanks Pierre for your knowledge and help with my selection and purchase.
Had a great experience today at the Ashley HomeStore in Norman! My sales person Brad Phoenix was amazing - if you shop there be sure to ask for him! Definitely will shop there again!! Can’t wait to see my new bed frame in my room!
Update 1: Responsive customer service. Very kind salesperson who resolved some misunderstandings. Hopefully I will get the exchange piece soon. Original: Bought a two-piece sofa and got them 3 weeks after My purchase date. And got one piece broken upon delivery. It’s been almost two months and they haven’t brought me the exchange piece. And they only offer refund for the broken piece! So, I would be left with an incomplete set of furniture. Do NOT go there, buy from Amazon only. Worst customer service ever and not so high quality products either. Should’ve stuck with Amazon. Learned my lesson.
We dealt with Johnathan Today, Absolute best experience I have ever had IN ANY type of this store. Guy was so informative and helpful. He knew his stuff! Guy Needs to be recognized for sure! If your coming into this store ask for Johnathan, you won’t regret it!! Couldn’t have had a better experience.
Helpful sales people and a pleasant shopping experience.
👍
Placed an order online and had some difficulties with it. Called in my order and they accepted it but had to transfer my call to receive payment. Held 20 minutes got disconnected call back held 15 minutes got disconnected call back and 10 minutes later I had finally paid. Luckily the pick up went very smoothly even though I never got the email confirmation. Loaders were fast efficient professional and very friendly. If not for the problem in paying I would rate this five stars easily
If you are looking for furniture or household accessories, you need to visit Ashley Home Store in Norman and ask for Ginger Short. She was very personable, helpful and, knowledgeable about the pieces we were looking for. Great store!!
Great buying experience, easy staff to work with
Just bought a new entertainment center. Ginger was a pleasure to work with. She was friendly, helpful, and went above and beyond. Thank you Ginger!
Jonathan was very very good and honest. Hard to get that from people now days
I just happened to stop by the store in Norman, Oklahoma. The first time I went in NO ONE, I absolutely mean NO ONE ask if I needed help and I walked the WHOLE store. I eventually ran into Kimberly, thank God and she was so so helpful and on my second visit, same experience even though I knew what I wanted and asked for Kimberly, and I ordered from her. Thanks Kimberly for your time and assistance. Maybe they have the NO shopper stalker policy but I didn't not enjoy the experience at all. I went back, because I know someone will ask or wonder, is because I needed a sofa for my office and this is the one place I found what I wanted for the price I wanted.
Ginger was amazing and so helpful. Couldn't ask for better service.
Ginger Short was very patient and let us make the decision on which furniture was best for our needs!
The store is very well setup. Our associate was extremely knowledgeable about what she was trying to sell. She also was very kind. We will highly recommend this store and especially our associate Ginger Short. If you are looking for furniture look to her. Thanks again Ginger!!
Sara was amazing to work with!! She made the process fun and made sure I got what I wanted for the price I wanted.
My daughter and I were in the store a couple of weeks ago and the salesperson was so rude that if we had found something I wouldn’t have bought it at that store. My daughter was on the phone and the salesperson started laughing and she said yes he said well they were laughing so I did. They are so unprofessional at the Norman store !!!
Had the best experience at this store. Went with my mother to look for a chair and SARA was the absolute best. Loved her so much I chose to come back the following week so she could help me pick out a Tempurpedic. SARA Truly wanted the best for us. Cannot thank you enough.
Such a great shopping experience at Ashley store in Norman today! Ginger was great, super professional, knows her stuff, and helped me feel confident in my purchase! Will definitely shop here again!!
Kamber was great to work with! She allowed us space to move around the warehouse and helped us once we made a decision! It was much appreciated!
Ginger was wonderful to work with!! She was patient and very knowledgeable about the fabric and details of the pieces we were looking at.
Staff acted visibly confused when trying to set up our order. Not sure why it was so difficult, but after an hour the issue was resolved. Will not be coming back to this store.
Ginger was a great help! Very patient.
Overpriced but huge selection and good quality furniture
Ginger Short is one of the best sales people that I have a countered in any furniture store. She made the whole process easy no pressure I will only buy furniture from her I will only recommend her for furniture to all my friends and family. Ginger Short is the person who I will buy all her furniture for in the future as long as she’s there. Thank you so much for taking care of my family Ginger!!
Medi was amazing listened to me and waited for me to come get him when I was ready to purchase.
It was easy to walk in find what I needed your side which one I wanted and purchase it even though things are not always available the salesman give me no pressure and wanted me to pick exactly what I wanted if they did not have it he suggested other stores are to go to we decided to just purchase it there and Mark are very pleased with our service since I have not tried the product out yet I can’t give you a rundown on that just yet but since I had an Ashley card financing was available to me
Gage is a top notch salesman. Ask for him when you come in!
Walked in, pretty much knowing what I wanted to purchase. A gentleman greeted me at the door and helped me measure a few of the dining room tables that I was interested in. I narrowed it down to 2. The first one wasn’t in stock so I had him check the second one. He sat down, opened his iPad, and got a phone call. He answered the phone call and proceeded to help the customer on phone, leaving me just standing there looking off into space for at least 5 min. Starting to get frustrated I just grabbed the info sheet and walked to the cashier to see if it was in stock. It wasn’t, of course. Luckily this wonderful woman named Kimberly Jones, hearing the frustration in my voice after getting blown off, was there to offer her help because I had already mentioned to the cashier that I was just going to leave. Kimberly was so kind and thoughtful, apologized on behalf of that young man who clearly needed a lesson from Truett Cathy (founder of Chick Fil A) on customer service. I have some more furniture that I need to purchase and I will specifically make a point to use Kimberly again.
Musfir Siyoothy was extremely helpful even though my purchase was small.👍
It was fast and sales associate was very knowledgable.
Jordan was great at helping us out with our furniture picks. Super recommend that guy.
Awful customer service. Awful experience all together. We ordered couches in May and were told they would be here in July. We were told they were at the warehouse in Oklahoma City 2 weeks ago and now we are being told they won’t be here until October. 10/10 do not recommend to anyone. Take your business elsewhere.
I purchased my couch from Ashley with help from Pierre and it was an awesome experience. Pierre made the process easy and smooth. Highly recommended!
Gage was our salesperson and he did an excellent job finding us the perfect bed. He was really patient and put up with our crazy kids too. He also worked hard to get us the best deal possible. If you are shopping here ask for Gage!
Leann was so nice, not pushy very personable. Appreciate her great service!
Super Friendly Sales person...very helpful!!! Outstanding showroom with top notch Furniture and bedding. Thank you Sara!!
Jordan and Brett were great to work with finding furniture for our house
The experience at Ashley was wonderful! We were VERY honest with Caylie about only needing a spare bedroom double bed for our spare bedroom. She showed us three possibilities, and even MOVED mattresses so we could try them out, like Goldilocks! Then when we went BACK four days later, we had trouble finding Caylie ‘cause I had lost her card. Taylor was so kind, and helped us find the mattress and box springs, explained to us about the OKC pick up, and let us know about calling her before we go so it would be ready. We felt very welcomed and cared for, even though we weren’t spending a lot of money.
Ginger did an amazing job helping us find just the right pieces for our living room! She took the time to really listen to our needs and make great suggestions! She is very knowledgeable and personable! I believe she made this experience a great one and we are so happy with our purchases!
Great customer service especially the person who helped us out thank you Sara.
Had a great experience! Brad was our sales associate he was great. All over good experience.
I walked into the store and I told then I was just looking and I would let someone know if I needed anything. All of the sales people left me alone to look around and make a decision. When I was ready, I asked the sales person closet to me for some assistance. All of my questions were answered and I received the service I was looking for. My purchase hasn't been delivered yet but I am happy and excited to receive my new furniture. Thank you!
Looking for a mattress and have shopped at Ashley before. Medi was very patient and helpful and gave us a good deal on the mattress we selected. We will return for our furniture needs
Brad, the salesman was very helpful and patient.
Everyone including our salesperson Kimberly Jones were very friendly and helpful. We enjoyed a leisurely look for the right sofa bed. No pressure was appreciated and we found exactly what we wanted. A pleasant experience.
Very through and thoughtful sales person.
Ginger Short was wonderful! Please request her. She has a great desire to help and did all she could to make sure we found the perfect furniture for our new home.
Love the shopper stalkers
After shopping at SO MANY stores for furniture today, we finally found the perfect things for us. Tonya was super to shop with.
Taylor gave us excellent service! She was able to help me find the perfect couch / coffee table combo for my new home!
My sales lady was very nice and knowledgeable about the item I chose. The store was clean and the decor was great! I purchased a love seat and would have bought the recliner too, but I was just short a little bit and she said the price was firm. My experience was nice overall. Thank you!i
Ginger was very sweet and extremely helpful! She took time to explain the options and the sales to us! We would recommend going to see Ginger if you are looking for any furniture. She will go above and beyond!
Gage was excellent and very helpful!
Joseph was a wonderful salesman. Listened to what we said and what we wanted and never once tried to pressure us into something different.
I really liked that the employees at Ashley didn’t follow me around like crazy stalkers. Our sales rep, Ginger, gave me space to look alone and then was ready to go when I had questions.
Gage was very knowledgeable about the mattresses, pillow and chair!! Super nice kid!!
Taylor is awesome! Great customer service!
I bought living room furniture from Ashley HomeStore Norman in January and was helped by Ginger Short! She was so incredible then that I knew I wanted her help when it came to purchasing bedroom furniture. I traveled to Norman specifically to work with Ginger and got everything I wanted and more!! Not to mention most of it will be delivered in a week! Thank you Ginger!! You have made this process so simple and easy and I’m so excited for my furniture to be delivered. If you’re headed to Ashley HomeStore in Norman, be sure to ask for Ginger!
I purchased a living room set with coffee table and end tables. I then mentioned bedroom set so LeAnn assisted me with that also and mattress, etc. She was very knowledgeable and personable
Brad was very patient and helpful with helping us get everything we needed at the best price possible. We have several pieces of Ashley furniture already and always get compliments on it! They can’t be beat on quality for the price.
I always love Ashley furniture, never had an issue! We have the best experiences. Well today we wanted to try the Norman store. We walked in was greeted by Leann. She was very nice stated that she could show us around. We told her we prefer to look around ourselves, we don’t like people lingering. She approached us for a second time to simply “let us know that each worker was commission based.” I told her I understood but wanted to walk around myself. She said she wasn’t going to “stalk” us but she wanted to make sure she had eyes on us the entire time we shopped, I explained to her that I was able to reach out to her and let her know if we needed anything, she didn’t have to stare at us the whole time. She stated that they are commission based and she was worried we would work with another seller. I told her we were able to approach her and tell other people no, but she still slowly followed behind us. Although she was nice, she seemed desperate, and pushy. I don’t like that feeling when I’m shopping. And I like to freely speak without being around strangers. Not a fan. Also, I had to bring baby to his mama. 🤪😜
Great customer service. Great furniture choices. Will continue to purchase from this establishment.
Jordan was very helpful. Enjoyed our shopping experience.
We went shopping this weekend to get furniture for our new house and Ginger Short was amazing! She helped us find exactly what we wanted and was patient with us as we made decisions! 100% recommend using Ginger the next time you shop at Ashley Furniture in Norman! We will for sure be using her every time we need new furniture!
Worked with Kimberley. She was very helpful and was able to help me find a suitable couch and love seat for under my budget price. 10/10
Thank you Ginger Short for helping my father-in-law to find a recliner and bed today. You were so helpful and made the buying process so easy and simple for him. You are the best!
Absolutely amazing. Joseph was so attentive and helpful!
Sara was very helpful! You will not be disappointed in your purchases ! She is there for her customers! We have purchased furniture all over Oklahoma . This was by far the best experience . We will be back.
Ginger was so sweet and helpful with purchasing our new bed frame! Thank you ☺️
I felt pressured to buy something and when I asked about ordering, I was told it would take 18 WEEKS. So I guess I'll just order from Ikea or Amazon.
I purchased a leather sectional and upon delivery there was a hole in the chaise lounge and scuffs on the leather. I called for a replacement. Today the delivery shows up and per the delivery guy, the replacement is in worse shape than the original! Very frustrating that it couldn't have been inspected prior to wasting both my time and the delivery team time! I had the same issue with a table I purchased from Ashley as well. It shouldn't be this difficult to buy new furniture that looks NEW on delivery! Very disappointed. Update: 3rd time is a charm. Bianey was able to locate a lounge chair that was not damaged and it was delivered this week.
Jordan Meiselman did a fantastic job with helping me pick out furniture. We moved around furniture and everything trying to find the best set possible. Highly recommend working with Jordan !
Saghar Zakeri. #2827 is the best salesperson I have ever had the pleasure of dealing with!!! She deserves a raise$$$$$ Her manager and the other associates were very nice too. Thank you for everything you did for me Ashley Associates.
High quality furniture and very nice customer service. Mr. Mehdi the Ashley customer care member who helped in my purshase was very polite and informative.
Very good experience! We were helped by Taylor Bread and she was very helpful. She took the time to understand what we were looking for and was knowledgeable in design and color coordination. Couldn't have asked for a better sales person. Thanks Taylor!
Absolutely love the staff!
Pierre at the Ashley Store in Norman was very helpful! He greeted us at the door but gave us plenty of space and time to look around. I will definitely ask for his help next time we make another purchase.
Shipping is ridiculous, especially with no updates from your salesperson. I cancelled my order and will be waiting for my refund twice as long again with no communication from the salesperson. I won't be shopping with Ashley again anytime soon.
Very nice and not pushy . Jordan was so kind and professional.
Pierre at the Ashley Store in Norman provided us EXCELLENT customer service! We very highly recommend this store and Pierre!
This was a great place to shop. I was assisted by young associate who was very helpful and quick. It was very enjoyable experience. I would recommend this place to shop for furniture.
Good selection and knowledgeable staff.
Ginger Short helped me with the purchase of a new mattress. She was very helpful and answered all my quesrions.
Joseph and jasmine were vey helpful and polite
My family and I had a wonderful experience here at Ashley's Home Store in Norman. The environment and staff were great! Big shot out to Mehdi Najafian for being very polite, knowledgeable, and offering us the best price in Oklahoma! 6 stars!
Brad was awesome, he answered all our questions. He is a top notch employee.
We came in tonight looking to get a sectional for our home. We were greeted at the door by, Ginger Short. She asked what we looking for we let her know. Ginger was very friendly, professional, worked very fast! She helped us get the best deal! Thank you, Ginger! ❤️
I had the most easy breezy experience here. Medi was super helpful and went above and beyond to accommodate what I was looking for. We went all around the store, and found the perfect couch for my space. Thank you Medi!
Ginger had us all set up to buy the perfect sectional and dining room set. We ordered the bundle 03/07/21. Ginger was nice and went above and beyond. But here it is 06/01/21 and still waiting for the LAST piece of our sectional that probably won’t be here until July! We picked up our dining room set ourselves up in the city. Didn’t get 3/4 of the sectional delivered until mid/end of May! I’m sorry but the wait for furniture is ridiculous even if the furniture is amazing. We were told there would be a wait but not this LONG! Only until the beginning of May the latest and every time I’d call to see where our pieces were, we would get a date and it would be pushed back….So if you don’t mind “waiting” then go ahead and buy furniture.
ZERO STARS!!!! I have had the worst experience at this store I was promised my couch and chair on Sunday. The delivery driver rolled my chair to my apartment, no couch he said the only reason I even got my chair today was so the sales person can get there commission. The chair I got has a small rip in the back. I have called this store several times, the manager took over 4 hours to call me back said he was busy on the floor, which told me they have my money I am not important anymore and then the manager compared my shopping experience to ordering a hamburger and getting pickles when he did not order pickles. I am still sitting here waiting for a return call again. I had to give one star to post my message if not I would rate them 0 stars
Had an amazing experience and our sales associate Sara was extremely helpful and patient with us while we picked out the perfect set for our living room.
We bought everything we needed here. JJ was fantastic! He was informative, attentive, and focused on our needs. Overall outstanding experience.
Good selection of furniture
Ginger was great from the start, she helped me narrow down which furniture I would like. She explained the protection plan and my delivery options! I will definitely purchase again from the Norman location. Can’t wait for my new bed and sofa to arrive!
Ginger was great from the start, she helped me narrow down which furniture I would like. She explained the protection plan and my delivery options! I will definitely purchase again from the Norman location.
I had the best experience purchasing furniture today. Sara Zakerie at the Norman Ashley store went above and beyond to help us out. She was easy to communicate with, knowledgeable, and made the buying process easy. I typically get overwhelmed going in furniture stores, but working with her was wonderful. If you go to Ashley, ask for Sara Zakerie, you won't be let down. I will be contacting her next time I need to make a purchase.
Buying with Jordan was a delight he's super knowledgeable didn't come on to strong so I never felt pressured he helped us get what we needed overall a great experience would recommend 10/10
One person made this for me. Joseph Joseph! Thanks for the assistance, patience and follow through!
I’ve made three purchases recently at Ashley HomeStore in Norman. The first one was with the sales associate Pierre, I purchased a new couch and a painting. He was SO helpful, we picked out the PERFECT couch for my living room style! The second purchase I made was with Micah, I needed an ottoman for my living room. Unfortunately there wasn’t a paired matching set made for that particular couch. BUT he found the PERECT match in another style, you would think it was meant for my couch! Now my living room set is complete/beautiful and I am SO thankful for both of their help. Thirdly, Taylor helped me find the cutest bed to match my bedroom decor perfectly! I had an idea in mind and she exceeded my expectations. She got me taken care of so quickly too, I’m so thankful for her help! EXCELLENT customer service, anytime I need something in the future I will absolutely be back at this store! I highly recommend them!
I said I wanted a bed. My man started with showing me the most expensive option. As any decent salesman should. I said I wanted to see the cheapest option. He showed me what it is. I said I wanted it. I bought it. Like slapping an easy button.
Wonderful customer service from Joseph D. Very helpful, if he didn’t know the answer he found someone who did.
We were treated like royalty from arguably the best associate I've ever had the experience of working with, Ginger Short!! She was very knowledgeable and answered every question fully. She was such a pleasure to work with and was eager to help my daughter find a couch for her first apartment. Ginger is top notch and a true professional. Thank you!
Ginger Short was our sales associate and she is the best!!! Ask for her. She is very patient and knowledgeable. She will work to get you the best deal available. The store was inviting and no high pressure!
We worked with Ginger Short to find a couch that was right for our small space. She helped us find a beautiful couch and came up with creative solutions to our specific space needs. And she is very sweet and pleasant to work with! Great experience.
Easy, no hassle process. I was able to look on my own for over an hour and a half without constantly being bugged. My sales person, Ginger Short, was available when we needed her, but not overbearing.
We were treated extremely well
We found everything we needed for our living room and bedroom with the help of Sara. Her enthusiasm and upbeat attitude made our experience enjoyable. Great selection of furniture to choose from.
Went in looking for a specific couch/ sectonal at a certain size. Pierre was extremely helpful, found me the one that fits my lifestyle and what I was looking for with the information I gave him. If your financing Kathy will get you approved and and give you a good laugh. Highly recommended this location, they're the process easy and smooth.
Just moved to the area and basically had to start from scratch. Jordan did an excellent job with our purchases: a couch, a bed frame, two night stands, and a dining room table set. Very helpful, friendly, and funny. And he met us on our level—not too much of a pitchman, which is what we liked. Other furniture stores in the area feel like skeezy car dealerships in comparison. He also put up with us walking him all over the store, being indecisive, and giving him weird specifications for the pieces we needed. Keep this guy around. He’s an asset.
Wonderful service and they gave me best deals.... 🙌
Jasmin and Joseph were very knowledgeable and helped us so much!
Ginger was incredibly helpful and patient.
The customer service was spot on from the very beginning with Medi greeting us at the door and personally guaranteeing that he would provide us with the best possible deal. Brad did an excellent job walking us through the store and reviewing our top picks. Once we finally made our decision Medi was ever so patient and kind; and we are so thankful that Madison went the extra mile and stayed after hours to finance with us. All in all our expectations were met beyond measure and the staffs patient and professional nature really sealed the deal for us! Thank you all for what you do and we are looking forward to purchasing more furnishings in the near future!
The best furniture shopping experience I have ever had! I worked with Micah, and he was attentive, knowledgeable, and gave me the best options to find exactly what we wanted!
Taylor was amazing help, very friendly and knowledgeable! I sort of had an idea of what I was looking for. Taylor quickly helped me find things that fit my budget! Thanks!
Ginger was an absolute professional and so knowledgeable of all inventory!! Greatest experience we have ever had at Ashley!!
Ginger at the Norman store is amazing!! Found us a great deal on new furniture for bonus room. Overall a great experience.
The salesperson was friendly and courteous. She was new and referred to her manager when needed so that accurate information could be provided.
We had been to Ashley multiple times and were unsure. Ginger was extremely helpful in getting us the couch set we love at a price we could afford!!! 5 stars are not enough! If your in Norman go see Ginger!
Great service!
Ashley HomeStore in Norman is very nice, the employees are helpful and it’s calm and low pressure. I felt able to browse without being harassed but someone was always available for questions. Our associate, Ginger Short, was AWESOME. So helpful, texted me links to things after we’d left & I had more questions. The whole process was easy & great.
I went in not really knowing what I was looking for as far as couches were concerned & Tonya was very knowledgeable about every product I asked about when it came to prices & the quality of the items themselves. I didn't purchase anything today but I now have ideas of what I want when I come back.
Great service and super quick. In and out within 15 minutes will definitely come back anytime I need more furniture
My daughter, Tonya Grimm works here and I love this place.
Micah was very helpful and helped us find what we needed; very satisfied!
Had a great experience at Ashley's. Sara and Jasmine did a great good helping us out. They were patient with us and got all our questions answered and got us the furniture we needed.
Pierre was absolutely WONDERFUL to work with! Very informative and knowledgeable. He helped us find the perfect glider/rocker/recliner for our nursery. He deserves a raise!!
Service end was great! Kimberly and Pierre were a tremendous help to make sure I got the best available deal for exactly what I wanted. Both went above and beyond. Thankful! Have yet to get delivery, so hopefully that goes flawlessly as well.
Amazing service from start to finish. Ginger greeted me immediately and was extremely helpful and polite. Will continue to buy from her! Thank you very much!
Ginger was fabulous! Easiest buying experience I have ever had!
Micah Chavez took very good care of me. He was very friendly, knowledgeable, and made sure I was happy with my purchase. I will definitely be returning soon for another purchase.
Mehdi Najafian was amazing! He was so helpful and patient. Next time I go in I would want him to help me. The world needs more mehdis in it.
Sales representative, Micah, was very helpful. The young woman at the cashiers desk was nice, but I’m very disappointed I have to wait 2 weeks to have something in stock delivered to my house.
Thanks to Kimberly & P. the matters specialist
Beautiful furniture and was greeted as you walk in the store awesome personality
It was the best and easiest experience I’ve had when shopping for furniture. Happy with the products and Medi and Madison made it pleasurable. Will definitely be back. Thank you both.
The new Ashley furniture store in Norman ok. Was fantastic! The show room was stocked with lots of great furniture and our sales associate Jordan meiselman was very helpful!!
Ginger and Jasmin where awesome! The experience was very comfortable, welcoming, and not pushy at all! Both ladies were very helpful, friendly, and I would recommend this place to anyone who needs furniture!
Great experience shopping for furniture! Micah was very patient and helped me find exactly what I was looking for!
Mr.Pierre could not have been more knowledgeable and professional!! Salesman was not pushy but honest and just amazing.. We looked at every level of quality and I was treated the same on any choice I made. Great experience
Awesome place to shop! Really friendly staff!
We had Medi, and had an amazing experience. He answered all of our questions and helped us along the way. We found the perfect set and he helped us with a great deal!
Ginger knocked it out of the park! My husband and I came in with some pretty vague ideas of what we wanted, but we knew we needed a few pieces of furniture; Thanks to Ginger, we furnished 3 full rooms in just one evening. She is very patient and knowledgeable. She took the time to listen to what we were looking for and worked with us til we got it just right. I highly recommend Ginger and Ashley HomeStore in Norman.
Walked in and the sales person took me directly to the items I inquired about. Very knowledgeable and helpful. Will go there again!
Mo was very nice and helpful for all our needs
My salesperson Mehdi was so very helpful! I appreciate all the time he spent helping me!
I have to edit my review unfortunately. ****We finally got our sectional delivered 4 months after it was ordered. It came damaged. I reported to our salesman immediately, and later that day I found more damage (reported to him again), and finally that evening I discovered the delivery crew damaged part of a rock wall at the entrance of our driveway (he got another text at 9pm). The delivery crew was honest and fixed our wall. We are still trying to get our money back for the couch. I emailed customer service and she said because the couch was a special order, our only option was $300 off or to send someone out to fix the couch (with no guarantee on the workmanship and it would have come from our protection plan we paid for, not Mathis Brothers/Ashley Homestore’s dime) Ashley Homestore/Mathis Brothers broke their sales contract with us, delivering to us broken and damaged furniture then have tried to victimize us afterwards by saying there’s nothing that can be done. It took me going to a consumer advocate to get any resolve. Supposedly our couch will be picked up tomorrow (9/18/21) and we will get a full refund. When we were at the Ashley store in April we received 2 pillows a Mathis brothers reward card and set of cleaning kits (total of $422) all under the guise of it being a rebate from the purchase of the couch. Later we discovered that some fancy math had been done and we in fact paid for those items. Do not fall for the rebates, do not buy from Ashley/Mathis Brothers. Do your research thoroughly before buying from them. It’s taken me getting a consumer advocate and filing complains with the BBB, Oklahoma State Attorney General, Federal Trade Commission and US Attorney General.****** Original: Pierre at the Ashley Store in Norman OK was the hardest working salesman we’ve met. He went above and beyond in helping us pick out the perfect sectional for our home. We highly recommend Pierre. Thank you so much!
Mehdi Najafian helped us and he above and beyond to make sure we got everything we was looking for, his knowledge and eagerness to help was amazing.. I would give him 10⭐ if that was available. Our overall experience was truly awesome and would recommend this store and staff 100%
the best place to shop furniture.
Better experience than I had years ago. Sara was very nice and knowledgeable on helping me find exactly what I wanted. She help me find things in my price range and was not pushy at all. I really enjoyed my experience where as years ago I would have not recommended this location. Go see Sara, she is won’t let you down!
This Ashley store was a great experience,. I have no complaints and enjoy my purchases. Sara was great with assisting me on finding the perfect gift for my wife, whom also enjoys the purchase. Not only was Sara helpful, She created a friendly environment. I will be back soon to shop.
Ginger was great! She was patient with me being indecisive.
Great service and a good deal.
The salesman..Pierre was exceptional. He went above and beyond to get what I needed. He explained pros and cons to me, he wasn't pushy which meant alot to me. He's very knowledgeable and extremely helpful. I had a great experience and was able to get what I came for. I understand I have to wait tell it comes in to be delivered to me but that's understandable. I'm just glad I got it and I definitely would recommend Pierre . He will be my go-to person anytimej I shop at Ashley. I know my granddaughter is going to love her bedroom outfit. Thank you Pierre!
Tonya Graham was extremely knowledgeable of all products and she really helped me out when buying my furniture.
I was shopping for a couch and was assisted by Micah. He was very patient and knowledgeable and helped me find the right couch in a very timely manner. Thanks for all of your help Micah and for making my couch shopping experience easy and a success!
Caroline was fantastic !!! I definitely would use her every time
Sara was awesome. She listened to what exactly I was & wasn’t looking for. She did a great job showing me items specifically in my budget. We will shop there again.
I have had several experiences here. Both good and bad. But I will only speak of my last one. It was good, just went in today with my wife to quickly look at new furniture for our new house, I told the salesman that we weren't buying today but just looking and pricing and we were very short on time. He was very very helpful, got us to all the things we were looking for, gave us prices and discounted prices etc, without pressuring us to buy today. Simply gave his card and told us the sars he's not available should we want to come back. Very professional, that's how you sell something and gain trust.
Good selection of items we were searching for.
Ginger was the sales person that helped us and thanks to her we were able to find everything we were looking for,made it all work to our price limit n was very fun n friendly to work with we will for sure come back n shop at this location thanks to Ginger for helping n making it all fun experience.
Sarah, in the Norman Oklahoma location did a great job in finding the perfect bedroom set for us. She was very patient and researched all the different alternatives.We recommend shopping at the Ashley HomeStore and to work with Sarah.
Our experience was top notch. Anthony was our sales representative and he went above and beyond in taking care of us. We even got more pieces of furniture than we originally went in for. Would recommend Ashley Homestore to anyone.
Our salesperson was Sara. She was friendly, informative and helpful. No pressure and she let us roam and discover on our own. We bought a large recliner and sofa and are very pleased. Thank you
Ginger was absolutely amazing! She worked hard to get us everything we wanted fully protected at exactly our price point. On top of that she was super friendly and fun to work with. I would definitely come back and work with Ginger on future furniture purchases.
Nice selection comfortable shopping experience no pressure sales staff very helpful
Great service! Pleasurable experience!
The salesman M did everything in his power to save me and my wife money on all the furniture we bought. He was friendly and very attentive to all the alterations and specifics we wanted great job Mr. M and Ashley furniture!!!!
My husband and I had A very nice visit at Ashley’s! Everyone was so nice and courteous! We really enjoyed it!
Ginger was the best! She not only gave us the space while looking around, when we were ready to make our purchase she handled everything that made buying from her a pleasure. Will definitely be contacting her for any new purchases!
Ginger was professional, didn’t pressure us, and worked within our parameters to help us find the best possible item for our space at the best price.
Ginger helped my parents find the “right” recliner for them. She was so kind and so patient. She never grew tired of finding this and that that they wanted in their recliner. I would recommend everyone ask for her. She’s such and precious spirit. Thanks again!!!!
Micah did a great job walking my husband and I around and helping us find the furniture that would best fit our needs without trying to over sell or push us to something we weren't really looking at. Coming from retail and sales I can respect the hustle, but more the fact he didn't push. Great sales associate, a plus, will definitely be buying more furniture from the store.
We went in today to buy a sectional and we were blown away by the customer service we received from Ginger Short. She is very knowledgeable about the products she is selling and went out of her way to make sure we got every possible deal we could. We will 110% be coming back for future purchases. Thank you again Ginger!
Pierre and Mekayla at the norman ok store were amazing! They were friendly and knowledgeable and made my furniture shopping experience a pleasure. I will definitely be back!
Pierre & Jasmine at the Ashley Store in Norman were 5 Star! Excellent, quick service with a smile! Plus- they even matched the price I found online!
I had been looking for a sofa at so many stores and walking into this location I instantly felt welcomed. Mehdi was responsive and listened to exactly what my needs and preferences were for furniture. I would definitely recommend this location for anyone in the market
Jordan at the Norman location is awesome. He helped my family find the perfect living room and dining room furniture.
Mr Mehdi did a fantastic job and took great care of us . We bought a whole set of furniture for our new place and it was Definitely worth it.
Good selection and descent prices.
Nice staff and salesperson. Salesperson honest regarding expected time for items prior to purchasing.
Our sales rep was extremely pleasant and helpful. No pressure to purchase and we found what we loved. Definitely recommend.
Pierre at the Ashley Store in Norman went above & beyond to help us. He smiled & laughed the whole time. Easy Peasy.
Pierre at the Ashley Store in Norman did an outstanding job with our new living room furniture. Pierre is very knowledgeable in the Ashley products and answered all the questions we asked from availability of the products to the warranty coverage. He is very professional in how he presents himself to the customer and representation of the Ashley company. He is a very valuable asset to the Ashley family and the Norman team. Outstanding job!
Kimberly Jones was very courteous and helpful. My customer service experience at the Ashley store was beyond anything I was hoping for. Thank you Kimberly for all of your help. I really appreciate you!
Went to the Ashley store in Norman on Saturday and had an awesome experience thanks to Jaime Alvarez. I am so excited to get my new sectional. I will be purchasing more furniture from this store in the future, couldn’t be happier.
Bought two bedroom sets. One isn’t coming until June. The other was coming the end of March and now I’m told won’t be until mid April... and the sales person would have followed me into the bathroom. He is creepy! Never again!!! I feel like he said whatever to get me to buy! Now I am waiting for furniture I have paid for and don’t get to use for months!! Ridiculous customer service!
I have a love/hate relationship with Ashley. My last experience was horrible, my furniture took 3 months to be delivered and noone was willing to help. Anyway, this review is on this last experience. It was pretty great. My salesman Medi was awesome and this 5 star is really for him. Thanks for making it up to me and for the great customer service.
I recently visited Ashley Store in Norman and I had a great experience wish our saleswoman Sara!She was very helpful finding what we were looking for!I would definitely recommend this store and ask for Sara!
Shopping for furniture is not our favorite thing to do, however; Home Furnishing Specialist Kimberly Jones, proved to make this task much easier. She listened to our requirements, provided us with many ideas and selections, especially when we were undecided. Her willingness to help and customer service is why we came back that evening and purchased with her from the Norman store.
Kimberly helped my fiancée and me pick out the perfect couch. This lady is so dope. As long as she works there, we will continue to come back for our furniture. We really had an amazing experience each time we visited.
Y'all have to check out this store, and ask for Kimberly to show you around. She is spectacular and so friendly. Kim gives you VIP treatment. Awesome Awesome Awesome customer service. Also, Jasmin will take perfect care of you at the checkout counter. Such great staff. Only complaint is the delivery is slower than a sloth. Ordered in early March and still getting the run around about a delivery date. We've been told numerous of times that our furniture would be arriving soon, but no actual date. The shopping experience is perfect, but afterwards, not so much.
Received attentive and great service from Sara. I feel like I asked for a unicorn (liked one style, in a certain material and price point) and she made it happen. I also liked the manager Brad who was easy going.
Kimberly was super sweet and helpful!
Sara has been real helpful and got me the best deal.. going back to buy mattress from Ashley’s soon!
Kimberly was extremely kind and knowledgeable. She helped us find and purchase our mew living room furniture and made shopping a pleasant experience.
No pressure salesmen. Very relaxing atmosphere. Ask for sales person Jaime Alvarez!!!! He was amazing!
I had a great experience finding the perfect furniture thanks to Ginger! She helped me find just what I looking for in my price range with no hassle! Highly recommend!
Anthony Singleton is truly the nicest guy that my wife and I have ever met. He's truly a great person and salesman. Thank you Anthony!
Medi was great. He gave us time to look around on our own and find things we liked. When we had questions he was able to answer them without delay. We would recommend all of our friends buy from him.
Pierre at the Ashley Norman Store did a great job today. This is the second time we have purchased furniture from him and he always makes the experience easy. His style and helpfulness made our decision super easy today. I wish all shopping was like this.
Ginger was amazing! She went above and beyond to help us. Not only were we able to get the table I wanted but also a couch set and a rug!!
Go see Ginger- you won’t regret it. No hassling and she seriously got us THE best deal. I cant stress enough how refreshing it was not to deal with a push sales associate and she made it feel like shopping with your best girlfriend.
Joseph was great! He was very kind and helped us find what we were looking for. The other staff were also very helpful.
We bought a couch yesterday and Ginger was very helpful! She took a lot of time and care to make sure we got everything we wanted and at a reasonable price.
Ginger did an amazing job at being attentive and helpful! She made sure to answer all of our questions! My mom and I are very happy with our experience! We felt like we were able to see many options and made a choice that satisfied what we were looking for! She always circled back around to us and was very patient even though she was super busy. Thanks again Ginger! We enjoyed your services!
Leann Collins was very friendly and helpful when choosing my new living room & dining room furniture
Ginger was amazingly helpful and went to great lengths to make our buying experience pleasant. She was courteous, kind, and professional. Highly recommend shopping at Ashley Home!
Amazing service. Did not feel pressured to buy anything. Gage was awesome!!
We purchased a sofa and ottoman in the Abilene, TX store on Dec 28th, 2020. Was told it would be about 2-6 weeks for delivery. After 6 weeks we called the number provided and asked when we would get it. They had the sofa but not the ottoman. Was told it would be in the second week of Feb. Called again that week and was told it would be in about Feb 23 but they could go ahead and deliver the sofa. Called again after that date and was told it would be in on March 10. Called on March 11 and still not in. This is unreasonable and we want our furniture. They have had our money for almost 3 months and we don't have all the furniture we purchased. . Will not ever purchase from Ashley again. The furniture might be nice, but the wait time is ridiculous. Could get furniture just as nice elsewhere and get it delivered right away.
Our salesgirl was so sweet and helped us with everything! She made sure we got the best deal on exactly what we wanted. Everyone there was super nice.
I found so many choices here! My sales person was excellent-patient and personable- and took time to show and narrow down the selections. I found the perfect reclining loveseat for my craft/tv room! I even got a $200 gift card to use for accessories! Great shopping experience!!! I will shop here again and highly recommend Micah Chavez, my salesman. NO pressure! Just helpful!!!
The store closed at 8 and we arrived at 7:30 and were greeted by Ginger. She was so sweet to us and never complained about having to work late to complete our purchase. We wanted something in stock and she took us all over the store to look at different pieces. She was a joy to work with. Ask for Ginger when you get to the store.
Went to Ashley and was greeted by Kimberly Jones. She was very respectful of our time and distance gave great insight and was on top of her game.... Very good salesperson we will be purchasing at this location with KIM the beback bus exist with us
Was met at the door by an employee who took our temperature. The obviously take Covid seriously which automatically made me feel more comfortable. The sales lady was so helpful and friendly. Great shopping experience.
Loved it.
Ginger was so helpful as we were searching for a couch. She also put together some extras that were an added bonus for our purchase!
Ginger was so helpful, friendly, and put together a perfect sofa package together for us!
Great service and very friendly! Go see Ginger Short!!
Ginger was so friendly and knowledgeable! She took her time and showed us all the options! She was very helpful! We will definitely be back and will work with Ginger again!
I came in looking for new furniture for my house and I was greeted by Pierre at the entrance. Throughout my time in the store, Pierre made sure that all of my questions were answered and I got all the information I needed to make the right decision when picking out a new bed. Pierre is an expert, bar none! I greatly appreciate his help and his professionalism.
Jordan Meiselman was very helpful and friendly. He did a great job in helping me find what I was looking for and stayed within my budget.
Great customer service Ginger short went way beyond just too please us.
The salesman was really nice. But they didnt make good on the sale price they advertised.
Kimberly Was amazing and very happy person easy to talk to and understand what we are looking for
My biggest complaint is being accosted as soon as we walk through the door, we were followed all over the store. Completely frustrating, it literally makes us want to leave immediately and find somewhere else to spend our money.
Mahid was very helpful. Found the item I wanted in the warehouse. I bought it and it will be delivered in two days. I was very satisfied with purchase.
Anthony was very nice thank you.
The store was clean and well presented as always. The salesman was close but not bothersome. He let us look around in peace. I appreciated that.
We had a wonderful experience shopping at Ashley Home Furniture. JORDAN was an excellent salesman. Make sure you ask for him. He will go above and beyond. 5 stars!
Pierre was wonderful in helping my husband and I find the perfect couch for us. I didn’t feel stressed or pushed into making a decision. He was super easy going and very kind. Went back in the next day and ordered an end table from him.
Jamie helped my mom, sister, and myself today. He was very nice, professional but not stuffy, and was well groomed! We always love the way the store is set up and the friendly service we receive there! Thank you, Jamie; well done!
Joseph was great and really helped make the whole experience stress free.
I just Thank Anthony & Pierre they went above and beyond. Awesome customer service. Thanks again.
Nice folks, good selection and good prices!
Pierre was very nice and respectful when helping us!
Pierre was very helpful and knowledgeable! We found our perfect couch!
Anthony certainly brings his A game to the sales floor. His brand of customer service is class personified and is filled with great product knowledge. He made buying furniture a simple process even with our younger children climbing and bouncing all over the place.
I have purchased furniture for each room along with odds and ends from Ashley’s in Norman. I have always had a great experience. Brett Evans has always been very professional.
Ginger Short was wonderful! Very patient and helpful.
Such a great experience! Came in and told Ginger what we were looking for and she took us straight to it! Handled all the warranty, financing, and arranged delivery. We were in and out in less than an hour and feel like we made a new friend. Our first experience with Ashley Furniture was amazing. Thanks Ginger!
Ginger was so helpful in helping us buy for a first apartment. She made sure that we were covered in all areas and was very friendly! Definitely recommend!
Excellent customer service! Medi and Jordan are awesome! They were so helpful! I love my new furniture! 😊
Ginger was a huge help in helping my wife and I purchase living room furniture. We changed up on what we wanted a few times and she kept a great attitude the entire time. It was nice not having a pushy sales lady!! Businesses need more people like Ginger!! Thanks for your help!!
We've bought from this store a couple of time and are always treated right. Medhi has taken care of us both times
My husband and I went to Ashley Home Store in Norman and had the pleasure of working with Pierre and Kelly. They were so patient with us as they showed us many beds and bed frames. We never felt pressured about purchasing anything. We walked out feeling well taken care of and not like the we were raked over the coals. We appreciate all the deals and cash back! It was instant gratification! Can’t wait to sleep in our new bed!
Jordan was great. He showed us what we needed to see and I felt comfortable and unpressured.
Covid-19 precautions were great and really quality customer service!
Pierre was absolutely wonderful to work with. He not only helped my friend find the perfect sofa and love seat; But he drew out her living room, based off pictures we showed and walked us through each and every step! He allowed us space to walk through the warehouse on our own but was also right there when we had questions and were ready to make a decision! There was no pressure and he was friendly and fun! We will definitely be back to work with him! Would’ve given 6 starts if we could have!
Went to the norman Ashleys store a couple days ago and a wonderful guy named Pierre Debrosse was there to help me off the bat. He took his time and figured out with me what would work exactly for my space to make the most of it and have it look amazing! Felt very comfortable in the store and everything felt like it was my choice unlike some other furniture stores where it feels like things get forced down your throat. Highly recommend anyone taking a min to step and if you can get Pierre he is the best in helping design your home!
Great experience and effortless. Lots of options and customer service was fantastic. Highly recommend Ginger Short to help assist in your furniture purchasing process.
Ginger was awesome! She was very patient and helped me find all the items I was looking for. She also included some really good discounts! I have had questions and concerns after my purchase, and she has done an excellent job at answering my questions promptly. Definitely recommend Ginger as your Ashley Home Store sales person!
Unlike other furniture stores the staff were low key but helpful. Everyone was pleasant and my purchase was quick and easy. This is not the first time I have found interesting furniture I like there.
Medi was amazing! He was so patient with us and gave us an amazing deal. Highly recommend.
Pierre at the Ashley Home store in Norman was great, He made sure he got us the best price for out table and chairs. He answered all our questions and made sure the table was ready for pick up at the distribution center. I recommend Ashley home store in Norman.
Ginger was AWESOME! She took the time to answer every question we had and made great recommendations to fit our budget. She was so helpful to stretch our dollars to make sure we got the best deal possible! We went to buy furniture at Ashley, but felt more like we were at Chick-fil-A...that’s Ginger.
Pierre at the Ashley homestore in Norman was so wonderful. I was able to go in and tell him what I was looking for and he was able to take me to all of my options. It made something that can be overwhelming into something so easy. Thank you Pierre
I worked with Pierre at The Norman (Oklahoma) Location and he was amazing! Pierre was super nice, friendly, and really listened to what I wanted. I gave him a quick run down of what I was looking for and he was able to point me in the right direction. I did not feel like he was pushy or trying to up sale me. I was able to find a bed for my daughter with an ease. He up dated me on all the Ashley promos that I qualified for and me got me out the door in a reasonable time.
Jaime Alvarez provided amazing customer service. He went above and beyond as a Sales Associate to get us a great price on the items that we purchased. He helped us furnish a lot of our house. He deserves a raise!
Our salesman (Pierre) was never pushy or trying to convince us to make a purchase we neither wanted or needed. He was very informative, taking the time to educate us before we bought a new mattress.
Best customer service we have had at a furniture store. Ginger Short was very helpful in listening to our needs and very patient with us making our decision. Thank you for your service.
Our salesman was Jamie. I showed him exactly what we were looking for that I had found online. He immediately told me they had it in stock and also matched the online pricing. We were also just looking at other items. He was not pushy and let us look around without being rushed. Completed our transaction and gave us directions to pick up our dining room set. We spent less than 5 minutes at the distribution center. Best experience I have ever had buying furniture.
Pierre Debrosse was our salesman. He was very kind and helpful. He found the best deals he could for us. We appreciate the time he spent to make sure our needs were met. We are very satisfied with our purchases and with our experience at your store.
I had a really good time. It was easy, fast, and Zac gave me great information. Everyone that I worked with was awesome.
We purchased our new sofa and loveseat with the help of Home Furnishing Specialist, Micah Chavez. He was very good at paying attention to our needs - knowing when to make a suggestion, look up stock, or to hang back and give us some space. He was knowledgeable, communicated well, and was very personable. We are entirely satisfied with our purchase experience. I didn't catch the names of the guys who provided our Elite Delivery service, but they were excellent - friendly, professional, and careful in bringing in and setting up the new furniture. We love our new furniture, which was well priced and even had some perks. Great job Ashley!
UPDATE Shopped for two recliners today. Pierre was SUPER helpful! Patient and thorough while giving us the information we needed. We talked about features, sizes, colors, materials, availability and prices. Super employee! Nice furniture. Good prices. Very friendly employees.
Salesman Jordan listen to our need first and showed us a wide selection of choices that fit. Advised of in stock and out of stock and time to obtain. Then he set up delivery for our need as soon as possible. Store was very clean and all COVID precautions were in place.
Anthony was amazing very helpful and had every answer to our questions. He explained everything in detail. He did everything he could do to make us feel great about this purchase... Ms. Jasmin was great! Very nice and pleasant she explained the financing and how everything work.
we went to the Ashley home store in Norman ok and was greeted by Pierre Debrosse he was very help full and very nice we will go back again when we need another piece of furniture and we will ask for him again
I recently purchased a bedroom set from this store and had the absolute pleasure of working with Mo. He was a joy to work with, made great suggestions and helped us get the best deal possible. I look forward to working with Mo in the future!
JAIME OURS SALESMAN WAS AWESOME. VERY PROFESSIONAL, HELPED US TO GET OUR COUCH WITHOUT BEING TOO PUSHY. DEFINITELY RECOMMEND! GREAT PRICES TOO!
Husband and I visited the Ashley store in Norman, Ok met with Ginger Short who was very knowledgeable and very personable. From the beginning when we found furniture we wanted to purchase we were told because of covid it would back ordered. Ginger was on top of it from day 1 advising us of any updates. Go to Ashley’s in Norman and ask for Ginger, you won’t be sorry!
We had a very enjoyable experience shopping for a new sectional for our living room and a small couch for our family room. Our salesman was Zac Washburn and he was extremely helpful and patient with us. Great customer service!
I went to the Ashley store in Norman, Ok. The furniture is beautiful. The best part was the staff that assisted me. Pierre Debrosse went out of his way to assist us. He moved furniture and rugs around the store to compare different chair with tables. He move rugs to match the desk. Pierre went above and beyond in providing excellent service. I would definitely shop here again.
Anthony was very helpful.
My wife and I came into the store in norman on January 17th looking for new living room furniture. When we arrived we were met by sales associate anthony singleton temperature checks were performed before we started looking. Anthony showed us living room furniture that was within our guidelines and budget. He worked on getting us financed and discounts . My wife and I highly recommend the norman store and anthony singleton our sales associate.
I made a purchase chase for my Grandmother at the Norman store. We got her a new mattress and I used my Ashley Advantage for the purchase. My salesperson, Kelly, was friendly and professional. The delivery was quick and my grandmother is very happy with her new mattress. Thanks!
I took my 72 year old mom in to look for new living room furniture. We were greeted by Anthony at the front. He guided us in the direction of what we were looking for. He checked on us periodically to see how we were doing but he wasn’t pushy. He told us our options as far as a sectional or individual couch and loveseat. He told my mom about all their specials and said if we did decide on anything he would be happy to crunch the numbers and tell her an exact price of what everything we would be. He ended up figuring it two different times for us to see what was the better deal between getting a sectional or getting individual pieces. He was excellent to work with and was very helpful. He did a great job listening to what we asked for and getting mom the best deal possible. What a great salesman!
The Russian spy who works there is amazing! She helped my husband and I get an office globe more than 30 percent off more than the Ashley over at Mathis Brothers. Awesome, customer assistance!! Five stars!
Anthony very patient and very polite and knowledgeable of what we need
We went to look for a matching end table for the one we bought a year ago. Zack looked it up for us. We had to order it but we found it! He was very helpful and helped us by answering several other questions
We came to Ashley Norman and Ginger helped us find exactly what we wanted! Jasmine made financing a breeze and was extremely help at checkout. Both very polite and professional!
Had an outstanding experience with Pierre at the Norman Store. My wife and I were looking for a living room set. Even though he is their sleep center expert he went out of his way to restage an entire area just so my wife could see the furniture in a different way. The service was 2nd to none. Everyone we dealt with was fantastic. If you are on the fence, hop off and go down there. You will be very satisfied with the service you receive.
Pierre at the Norman Ashley location was really helpful! Very professional and knowledgeable about all the furniture, he definitely helped us choose the perfect piece for our home.
Friendly helpful service and plenty of inventory to choose from.
Bad service most the time. The whole of the store is a color in black, brown beige... No other colors....
You get what you pay for to a certain extent with furniture. Every other piece of furniture seemed to have fake spills (wine glass, coffee, etc.) How about instead of pushing furniture protection plan (15% pretax total of sale), you have better faith in the construction and fabrics!?
I know there are lots of people who may love to shop for furniture. I am not one of them. However, when I walked into Ashley’s Furniture I was greeted by Ginger. She had a great big smile and welcomed me like an old friend. There was absolutely no pressure in searching for furniture. I knew what I wanted and I expressed my ideas and she made my vision happen. I was also the last person in the store, past closing time and not one time did I feel like I had to rush out of the store just to complete the transaction. This was the BEST sales experience I have ever had buying furniture. When I was completing the financing portion of the sale, Jasmine was a rock star in helping me navigate those uncharted waters. If you go to Ashely’s Furniture, just ask for Ginger it will be the best furniture buying experience.
My sales lady, Ginger, was amazing!! I came in with a general idea of what I thought I wanted. She worked with me patiently and diligently until we came up with the perfect solution for me. I went away with a fantastic mattress and bed solution! Even better than what I had imagined! I would not have been as pleased had I not been working with someone so patient and kind!!!
Ginger was very helpful and patient with my husband and I. I highly recommend her for those looking for a new home furniture piece at Ashley HomeStore. We purchased a sofa and recliner and look forward to our delivery!
Very helpful and had what I wanted. I will go back when ready for other items for my home.
We made our second purchase at this store today and again I'm pleased. Zac Washburn assisted us in our search for a sectional for our living room and allowed us the time to discuss and weigh our options. Although we have to wait longer than I prefer I understand the situation with Covid. He was honest with our expected delivery of March and that it could be delayed but that he would contact us when the furniture arrived. Thanks Zac for being patient and getting us all the promos I'm looking forward to our new living room furniture!
We visited Ashley Furniture Store in Norman today. We were met by Micah who showed us around. He made it fun to look at furniture. He showed us what we were looking for, gave us great information on the products, and then got us a good price. Sharp dresser too! 👏👍. Thank you Micah.
Great experience. A big thank you to our salesperson Pierre Debrosse! He took care of me and got me everything I wanted, and made sure I got the best deal possible.
Great customer service Fast, nice, and flexible Gave a great deal.
We really enjoyed working with Ginger, at the Ashley store in Norman, Ok. Ginger was very professional, was knowledgeable about the inventory, helped us find the perfect bedroom furniture for our son, and wasn’t pushy. The last 2 times that we made big purchases at Ashley, we shopped at the North OKC store. We will shop in Norman from now on. Ginger is great! Ask for her when you stop in!
Ginger Short has been incredible to work with!! I visited Ashley HomeStore - Norman as a way to pass time while my moms car was being worked on and had no intention of making a purchase at the time. That quickly changed after a few minutes with Ginger who was so helpful and thorough. She made me feel comfortable, which was so important to me as this was my first big furniture buy! She helped me for well over an hour and was incredibly patient with me!! She has continued to communicate with me about the delivery, which is happening much sooner than expected!! I am so excited to get this furniture and am extremely thankful for Ginger and her exceptional service! I plan on buying new bedroom furniture in the near future and will be contacting Ginger when that time comes because I trust her and can't imagine working with anyone else on something as important as home furniture!! Thank you Ginger!!
Ginger was very helpful, kind, friendly and sweet. Very knowledgeable about the furniture and listened to what kind of furniture we were interested in, and lead us to what was available.
After all the stress of moving across the country I was not looking forward to furniture shopping. I walked into Ashley’s and was immediately greeted by Jamie. The first time in the store he let us know he was there if we had any questions but did not pressure us into purchasing anything. The second time in the store when we were ready to buy Jamie was there again to make sure this process went as smooth as possible for us and with the help of Zoe we were able to get everything we wanted in a timely manner.
The store exceeded CDC rules. Shopping was easy (no salesperson stalker). Jamie helped us, and he was exceptional!
As we walked in we were greeted promptly by Jaime. Who is also the one that helped up find our new furniture. He asked us our price range, color, and style we were looking for. He made it extremely easy to find what we were looking for and we didn't have to spend a lot of time searching by ourselves. My family is very satisfied with how helpful he was. We will be back for sure. We need dressers next!
Pierre is awesome! He went above and beyond to earn our trust and get our business. He turned our otherwise stressful day of couch shopping into a great deal and we got exactly what we wanted. I have nothing but positive things to say about him. I will return over and over to work with someone of such high caliber.
Thank you Pierre@NormanStore for helping us close out 2020 in a great way! Pierre was extremely knowledgeable, personable, and helpful. Best customer service! We will definitely go back to Ashley Furniture because of Pierre!
Showed us multiple choices to help decide what we liked and wanted.
I have been purchasing my furniture from Pierre at the Ashley Homestore in Norman for about 5 years. The quality of the furniture is great and Pierre’s expertise is unmatched. He is always ready for great conversation and will do whatever it takes to keep you as a happy customer. Last year he spent 3 hours with me and practically rearranged the store just to find a matching rug for a sofa I wanted. He goes above and beyond to make his customers happy. The whole staff at Ashley Homestore in Norman is exceptional. It’s very laid back, they don’t aren’t “shopper stalkers”, yet they are willing and knowledgeable to make a sale. I would definitely recommend this particular location on Norman, OK to anyone looking for new furniture. Ask for Pierre!!
Today while shopping for a new mattress, my husband and I were greeted by a very highly-trained home Furnishing Specialist named Pierre Debrosse. He explained important information about various mattress brands in a way that my husband and I could understand, as there are so many out there. He never once pressured us, but rather stated facts and found the best fit for us, and were sold! Thank you Pierre!
Pierre Debrosse was great to work with. He went above and beyond helping us design our room and find everything we were looking for. His suggestions and ideas showed us things we never would have thought of.
The store followed CDC rules upon entering which was great. Ginger Short did an excellent job helping me choose furniture. We walked back and forth across the store numerous times and she was very gracious answering all my inquiries and very honest. I will use Ginger again when I shop here. Haven’t received the furniture so I cannot review that.
Micah Chavez was awesome in helping us find the furniture we wanted he is very professional and very welcoming. He is straight forward and was able to answer all of our questions. The store itself was really nice and laid out great. It had a great flow. Thanks Micah
Zac was very friendly and made the shopping experience a breeze.
Ginger Short was absolutely incredible to work with. As first-time furniture buyers, my wife and I weren’t really sure what to expect and were worried about finding a pushy salesperson who wouldn’t listen to us. Ginger took us from “just looking” to “take my money!” within about 10 minutes because it actually made sense of helping us reach all of our goals! Then she was incredibly patient for the next 3 hours we spent together while I took the time I needed to shop for all the perfect pieces for our new home. She was extremely helpful and informative about each mattress, pillow, couch, coffee table, lamp, and desk we explored. There is no way we would have pieced everything together as well without her help. From the moment we met her, Ginger has been all about educating us and helping solve our problems, and it hasn’t been simple. She helped us take advantage of a Black Friday sale without screwing up our home purchase even though our house hadn’t closed and we couldn’t finance the furniture for 2 more weeks! Then, when my wife didn’t agree with a couple of my choices, we came back to switch out a couple of items and she made sure that everything was handled carefully on our order so that they honored the original sale prices. Then, when one of the items came back slightly defective, she immediately worked out a replacement and checked in multiple times to make sure we were taken care of. Ginger is absolutely top-notch. I really don’t want to buy furniture anywhere other than Ashley Furniture - Norman, because I can’t imagine finding a better sales rep than Ginger! Thank you for helping us to painlessly piece together our perfect new home!
Loved the patience and personalized help as I searched for the accent piece I needed for our bedroom!
Amazing service!!! Our first time in this store and we were helped by Pierre, the most Friendly and energetic salesmen we have met. After many years shopping at the OKC locations and many purchases this was the BEST experience we have had. We had been treated rudely several times by various people but if the company had Pierre training employees they would never miss a sale. We will definitely be returning to this location for future furniture purchases or wherever Pierre works at. There were a few pieces that were not going to be available for some time but that can’t be blamed on the store or salesman. Obviously they have Zero control over distribution timelines and it would be ridiculous to blame them for slower than normal production. This was also the first time we had ever heard about the rewards program from anyone. Wishing we knew about it sooner since we would have had the opportunity to earn rewards but glad to know about it now.
My son Homer and i went to Ashley Furniture in Norman, OK and was greeted by LeAnn. She was very helpful in helping us find what we were looking for. She went above and beyond in her service in helping us find exactly what we were looking for. She made sure she explained all about the service plans and insurance plans available for the furniture. I would highly recommend Ashley Furniture and LeAnn to anyone looking for furniture and very good service.
Taylor was exceptional with her knowledge on the adjustable bases and mattress we purchased , very friendly , would definitely return and use her again and again!!
We had the best experience! Micah C. was great and extremely helpful with our purchase!
Very polite knowledgeable salesperson.
Bought a couch from Jaime in Norman. He is your guy! Knowledgeable and very friendly!! Thank you again! Can't wait for the new furniture!!
Loved my experience at Ashley Furniture Norman Mehdi had the best customer service and made the entire experience smooth
Update, This has now turned into a bad experience. We called to confirm the changes were made to our invoice and they are now saying deliver will not be until end of March and apparently that is what it was from the beginning. We were not happy with a two month deliver date, but we understand Covid is making things hard. We wouldn't have made the purchase if she would have told us its going to be 4 month or more. So sales person was not honest about deliver date. Feel like she told us whatever she needed to make the sale. Which would also explain how we ended up with all the extra charges. Now I have a useless credit card and furniture I can't use. We are definitely cancel this transaction. Be honest with people and they will deal with changes that come up. Pretty good Corona precautions and sells lady was nice. They charged us for things that were suppose to be free, they did fix it the next day. We had to talk with three different people before it was fixed. So check your receipt before you leave. Also downgrade a star because it's going to be almost 2 months before we get what we paid for. Side note your lighting is terrible, very hard to pick furniture and paint colors with the lighting you have.
They are experiencing a huge shortage of stock but are still showing everything and noting “it might take a little while.” We placed our order back in October, were told first week of December. We felt that was okay, but December came and the ETA was changed twice. First pushed off by one week, then the second? Until March! I understand that isn’t directly the store’s fault, but then it took over a dozen phone calls to get the order canceled. Was told I’d be called back by a manager in five or ten minutes, no one called at all. Two hours later I call them, have to be called back, all to just get ticket cancelled. Not a great experience. Expected more from how much money we were willing to spend.
Ginger was the best! She not only was a pleasure to work with but was very helpful picking out our furniture. She made our home look fantastic and incredibly welcoming. I would recommend her and Ashley furniture to anyone!
The sales associate that helped us was very friendly and professional!
Ginger was super helpful!! We found everything we were looking for and even got a great rug with the reward points. She allowed us to look around and helped us with what was in stock and what prices we wanted to look at.
LeAnne was absolutely amazing. So helpful and so relatable! I definitely recommend her for any help with purchases.
Autumn at the Norman store was very sweet and patient as we shopped with our littles. She was very knowledgeable and not pushy. Glad we purchased a couch from Ashley, we’ve always been happy with their furniture, staff and prices!
We had a great shopping experience at the Ashley home store today. Our salesperson Ginger was excellent. She was very patient with us (senior citizens). She went the extra mile to make sure we were satisfied with our purchase. Give her a raise.
The sales associate was very friendly and helpful! I was disappointed in the price compared to the value of the pieces.
Fast, easy, friendly service!!!!! Ginger Short was super helpful and friendly!!!
***Update*** Ordered a sofa to match the recliners on March 27th. Was told it would deliver in 2 weeks. Every time I called to check the delivery date, it was pushed back. I gave them the benefit of the excuse of COVID as it affected everyone. A little over 3 months is just too much!! I called the week of July 11th since that was the next delivery date given and was told it would be 6 more weeks!! I cancelled the order!! I’ll go elsewhere to buy a sofa. Oh and Pierre would never return my calls or text messages. We went to Ashley’s Homestore in Norman today to purchase a sofa to match the 2 recliners we bought last December. We met Pierre Debrosse and he was very professional, explained the Protection Plan in case we wanted it, the Rewards Program to save $$ on future purchases. Today Pierre knew exactly what we wanted, gave us exceptional service and the Rewards program saved us a few $$ today. While checking out Jasmine was very friendly, explained the financing with % interest paid within so many months. Very kind and courteous.
Jordan was great and helped us find exactly what we wanted, even after we thought nothing would work. We appreciate all his help and look forward to our new dining set being delivered.
Due to a negative experience in September of this year, we had decided this store probably wouldn’t be having our business anymore. Having gone to Mathis Brothers on Sunday, we went home and decided to go back there and to the Ashley store attached to MB. Due to the drive, we ultimately decided to go back to the Norman Ashley store. Luckily, Ginger was our sales person. She went above and beyond for us every step of the way in our new purchases plus helping us resolve the issue from September that we had nothing but the run around on. Ginger is the reason we will come back to the Norman Ashley store. The manager Jonas was a huge help also. Customer service can make or break a place and with having Ginger, Ashley stores are very fortunate. She’s the best!
Fantastic customer service. If your looking for a place to shop I highly recommend this place. The staff is friendly, knowledgeable, patient and kind. The staff enjoys what they do and make you excited for turning your home into a showpiece. The furniture ranges in all price options. Something for everyone.
Ginger was incredibly amazing to work with and she knew exactly what I needed - especially on a teeny little budget! I can’t thank her enough!
Helpful an polite
Our sales person was very professional and went above helping us find our furniture we would ask for him with our future purchases Mehdi Najafian was excellent
I love Ashley Furniture in Norman! My friend and I went into the store yesterday to look at some furniture for our place we are going to be staying at while we go to college and Jaime was helping us. He was very patient, courteous, and very sweet. We will definitely be coming back to Ashley for our furniture! If you ever go to Ashley Furniture in Norman, ask for Jaime, he is the absolute best!! Thank you Jaime!
Ashley furniture is great. But MAKE SURE TO ASK FOR GINGER. She is AMAZING. She took such great care of my fiancé and I, I didn’t feel like I was being sold, I felt she helped me buy what I wanted to buy. She created a high energy environment and just made the whole process so much fun and so easy. ASK FOR GINGER!
Ginger was so polite and super helpful with our selection, our experience was amazing!!
My husband Steve and I went in to purchase a dining table set. LeAnn Collins was our sales associate. Let me tell you, she is fantastic... She tuned into my sense of style immediately. She listens to what you want and is very in tuned with what you need. She was very personable and great to work with. I highly recommend you go see her for your furniture needs. I will definitely ask for her when I start the next room... Thank you LeAnn
Our sales representative was amazing! We found what we wanted in our price range very quickly. I gave it a 3 star cause we were lied to. We checked out on Norman at 7pm, we were told that we could pick up on table at the okc that they close at 8pm. When we got there at 730 they were closed. Supposedly they close at 7 due to covid 🤷♀️ Super frustrating driving 30 mins and not being able to pick up the product that you spent 900 on
I came in on September 10th and purchased 2 couches. I was told they would be in within 3 to 4 weeks. It is now November 21 and I still do not have the couches. I have tried to call multiple times to check the status and most of the time nobody answers. The one time I have had someone answer, we were &"disconnected&". When I called back, no one answered. I had company in October and I have lawn chairs in my living room. I have more company coming Thanksgiving and I still have lawn chairs. I understand that COVID-19 is delaying things but it&'s really upsetting to not get any kind of updates. Especially after this amount of time. I had somebody that was going to be able to deliver them for me in October when they were supposed to be in but he has since moved to Texas. The least they can do at this point is deliver them for free IF they ever come in. I went online and tried to get information from the online assistant. After over an hour, I gave up.
Our sales clerk, Taylor Bread, was wonderful.
Was good but unfortunately I think my explanation of dinning room tables went unheard a bit.
Great selection and great service. Ginger was extremely helpful in assisting us in finding what we were looking for. She made the experience enjoyable and stress free. She went above and beyond in answering all of our questions. Based on our experience, we will definitely return to Ashley Furniture for our future purchases.
nice atmosphere. Great service. wonderful selection
I had seen Ashley's furniture in many other cities but this was my first time visiting one, and you can count me surprised and impressed. They have furniture buying down to a science with a complete care experience. Jaime was assisting us, it was his first day and he was fantastic! He was informative, patient and courteous. Bought a sofa and recliner and if their process never changes I will always shop Ashley's for all my furniture needs in the future. If you buy here, ask for Jaime. With a first day performance like that he will be one heck of an associate!
Staff are very friendly & helpful Prices were marked down & overall it was a fun experience.
Had an absolutely wonderful experience with Pierre! He listened to everything I wanted and gave me a lot to work with. Wasn’t pushy and showed me all of the options the entire store had to offer! Will Definitely be coming back for more!
Ginger helped us find the perfect sofa for our space and our budget! She listened to our needs and was super fun to shop with! Everyone in the store was friendly. We felt safe shopping with all of the Covid precautions they were taking. Selection was great and delivery was easy to set up. Ginger made sure we were taken care of!
My husband and I bought some furniture from Ashley HomeStore recently. We were very fortunate to have Ginger Short help us. She was very personable, knowledgeable, professional, and extremely helpful in the process of choosing furniture for our home. Ginger was very polite and friendly, yet not pushy. She answered our questions and made suggestions that helped us make our decision in purchasing various items. We enjoyed our experience shopping at Ashley HomeStore. I hope that the management at this store realizes what a fabulous sales person they have with Ginger Short! Thanks again for your help, Ginger! We will definitely be back!
After spending countless days going to multiple furniture stores, we ended up at the Ashley homestore. We were early but they still let us in to shop and Ginger was more than happy to show us around! Not doing that weird hovering thing most salesmen do and actually getting to know our likes and dislikes. We ended up buying an entire house full of furniture and Ginger worked with us on the price of everything she could and even got the manager to extend our loan term! Anytime we have questions we send her a text and she has always been super quick to reply and has always been extremely helpful! 10/10 would recommend just because she made it feel very effortless and relieved our stress about buying a ton of furniture! Thanks Ginger!
Ginger was extremely helpful! We came to the store and she led us right to the product we wanted and price matched to their website. Great customer service!
Awesome place to shop. I went in to look around and the saleswoman personally walked around with me to show and explain everything I was interested in. I bought all my furniture pieces before leaving the store. I had no intention to buy just to check prices and quality. I recommend shopping here.
We were in awhile back to get some furniture for our dinning room and living room. Ginger Short was the lady that helped us out. She listened to our needs, showed us around, and provided excellent options! She also followed up with us, provided updates on our back orders, and made sure we were satisfied after the delivery. Ginger was nice, friendly, professional and has excellent taste on furnitures! We would definitely recommend her to our families and friends, and she would of course be our go to person at Ashley’s 😊
We looked all over the Oklahoma City metro to find the perfect furniture for our new house. We decided to make the trip out to Ashley after not having much luck at the other “big” stores. Immediately when we walked in, Autumn was there to greet us and guide us where we needed to go. We were dreading going to shop for furniture in fear of pushy salespeople, but that’s not what we experienced at all. She gave us our space but was there for any questions and didn’t hover. We found out perfect set and Autumn was so patient and helpful! Actually excited to go back and pick out bedroom furniture next! Thanks again Autumn! Edit: We visited this store again today, 5/2/2021, and it was another great experience. We had the pleasure of working with Micah. He was so incredibly helpful and really knowledgeable when it came to mattresses and bedroom furniture. We found an awesome bedroom set and mattress and left just as happy as the first time. Thanks Micah!
Helpful staff. Easy check out.
Jordan Meiselman helped me and he was so sweet and went above and beyond to help me today!!!! I love Ashley furniture store in Norman!! Look Jordan up when you need some great furniture!!!
Taking all the necessary covid precautions. Worked with Medi, knowledgeable and efficient. Easy and pleasant experience.
I ordered living room, dining room and bedroom furniture from the Ashley Home Store. My salesman was Aaron Murtha at the Norman, OK location. From hauling furniture from one side of the store to the other to constantly updating me on the status of my delivery, Aaron was great. He's super friendly and personable. He went above and beyond to ensure my happiness. I highly recommend working with him if you choose Ashley. I love my purchases and chose the white glove delivery. Be prepared for a 4-6 week wait on furniture, due to the pandemic though.
Nice stuff even though most is on back order for months.
We bought a couch in June. We have not received it. It's OCTOBER. Nor can anyone tell us where it is, on a truck, in a warehouse, is the wood being harvested by hand? Nothing. Never again.
My wife and I have been to the store two or three times to purchase furniture. Tammy Garrett has been the sales associate that has helped us each time. She has been very nice and helpful for us to get what we are looking for. I would recommend her for any sales awards that she is eligible to receive. Excellent and very helpful!! Ken Snethen
Kudos to Aaron from the Norman Ashley Homestore!!💕 A perfect Gentleman and a Professional Salesman. He was Patient, knowledgeable, Always with a smile and humor. Because of him, I definitely will return to purchase 2 bedroom sets! Thank you, Aaron!!
Love the store. My salesman, Aaron was very nice and showed me the furniture that was best for me. Will definitely shop here again.
I have bought several pieces of furniture from the store in Norman and have always been treated well and pleased with my purchases ! Tammy was friendly and helpful and went the extra mile to help me get exactly what I was looking for! Thanks Tammy❣️
The entire staff was friendly and extremely helpful. Autumn was salesperson and she was awesome! She was very patient with me as I tried out several options before making my decision of what to get. The sectional I picked out was out of stock and without even asking the manager looked and was able to find it at another location and set it up to deliver from that store. To say my experience was great would be a major understatement. I would definitely recommend this location to anyone and everyone!
Aaron Murtha was extremely helpful. This was a very quick and painfree experience.
I won't buy anything from this store again. July 9th went in to purchase a recliner that is easy to get in and out of. Found one that I liked but it wasn't in stock but would be in in a week. Week went by so I called to see if it was in. They told me end of the month. August 1st called they told me August 26 that came , September14 was my date then September 27 they guaranteed me it would be in and they'd call me. WELL ITS OCTOBER 9TH WHERE'S MY CHAIR! I'M CONSIDERING JUST GETTING MY MONEY BACK BUT THAT WOULD PROBABLY TAKE A LIFETIME TOO.
I hate to even give this store one star. This store and this company is terrible! I ordered a leather living room furniture set back in May and was promised a two week delivery time for all five pieces from my sales guy. I was so excited about the quick turnaround and after shopping other furniture stores with a bit longer wait time, I decided to buy from Ashley. My first piece of furniture did not arrive until July. The other two arrived in August. I am still waiting on the last piece with no promise or guarantee of a delivery date. I have had no communication from this store regarding my order. I have had to call the store countless times to only get the same lie. Delivery dates keep getting pushed back. I was also told this furniture was 100% leather and it is not. The seats and back are leather and the rest is vinyl. This company has terrible customer service!! I completely regret buying from Ashley Furniture. I strongly advise to stay away from this company.
Medi is a great salesperson and takes the time to work with the customer. Enjoyable experience.
My wife and I went to Ashley Furniture. We had one of the best furniture shopping experiences ever. Ginger Short was outstanding. A true professional. She worked tirelessly to get answers and to make sure the things we desired were available. She always seemed upbeat and enthusiastic. This girl was just good to work with even though she was newer. Thanks
By far the worst experience with ANY retailer I’ve ever had. I was missold by the salesman, Mike. He was literally telling us anything we wanted to hear about the set we were looking at, and then purchased. We didn’t receive one piece of the set for 5 months, after having to call and remind them 10+ times. Now the sofa I purchased is worn down, it’s only been 8 months, and they’re doing NOTHING about it because it’s not an “accident”. I’ve never written a review before because I never felt the need to, but this place is a disaster. I have NO IDEA how they have some 5 star reviews, I’d rate it 0 if I could.
Polite staff a little pricey but some nice things
Great customer service! Ginger was very sweet & attentive, and helped us find the sectional we wanted. We can’t wait for our couch to arrive!
The manager Jonas is amazing! He helped me with my order and I am blessed to have come across him in the store!
Ginger is one heck of sales person! Her customer service, knowledge and patience (with my dumb questions) showed the utmost professionalism! She put in countless hours in ensuring that we got the most fair deal possible! Hands down will use her for any and all furniture buying needs!
Ginger was a excellent sales representative and showed us everything that we needed.
My boyfriend and I have had such a wonderful experience at Ashley Homestore because of Ginger. She helped us search the store and find exactly what we were looking for. Ginger offered her assistance and her direct line so we could contact her with any future questions or changes we needed to make regarding our order. She has been so helpful and kind throughout our whole experience. We will request Ginger’s help for any future furniture shopping we do. :)
We had a wonderful shopping experience at Ashley Home Store in Norman. Ginger is the very best!! She looked up many items for us. She is excellent at what she does and an asset to the store. We will definitely be back and ask for Ginger.
Finally found the sectional couch after redoing our great room. Happen have to say the shipping has taken a while but it was not the stores fault. Tammy has kept me updated. Ask for Tammy & I do believe you will be taken care of. Thanks again!
Service was great and Jordan was awesome. The only downside is having to drive to OKC from Norman to pick up your purchase.
Zac is a knowledgeable salesman. Highly recommend using him for your next furniture purchases .
Wow!! My family and I had a wonderful time browsing - we loved everything we saw. Zac Washburn helped us and he was fantastic. Really went the extra mile to please my mother & help us get what we needed fast. We picked out the furniture (bedroom & living room) AND placed our order in just 2 hours! Just a great experience and we will definitely be back to order more pieces from Zac. Highly recommend !
I was very impressed with my sales associate , Pierre Dacrosse (?) Very professional person ! He let us have the perfect amount of time to browse . He was great . Thanks !
Great customer service. Could use more variety in recliners
Some great looking furniture but unfortunately not much of a selection of desks for small areas or computers
Autumn was very friendly and helpful. I've been twice and she helped me choose the perfect living room chair and a dining set. I will use her help when it's time to purchase a new couch and master bed. She is very patient when you have a hard time deciding what you want.
Delivers all damaged pieces. The store has no customer service with very little communication. I would highly recommend using another store. The quality and craftsmanship is just not there
Our sales lady Tammy was above and beyond the best for job!... we were in and out within 30 to 45 min !... The only thing I'd say needs a little more of is bed selection... For example there was 1 of our beds in stock but not on the floor for us to try out... Being 1 of the best selling mattresses this year & last year I'd figure there would have been @ least 1 on the floor!... The service couldn't have been better !... Tammy deserves a promotion in my opinion!... I've done a lot of business @ this location and this was by far the best experience I've had yet!... Tammy has a forever customer for sure !...
Wonderful shopping experience from the moment I walked in the door! With the current health crisis they took care to protect both me and the employee and the showroom was impeccably clean. Great selection of furniture with no pressure to purchase (even though I did). My salesman Max was extremely knowledgeable, engaging and courteous.
Since my last review, I have to downgrade them. Beautiful items in the show room, but no stock. I was on a waiting list forever--no one ever called or updated me so I canceled all three rooms. Then they told me if I wanted anything again it would be another 8 weeks. Why can't they get the furniture made?? I am not buying the Covid excuse. People want their furniture before the holidays. Never again. You can find their products elsewhere in stock if you are willing to go get it. Burned and done.
Zac Washburn helped us today and had excellent customer service! He listened to what I wanted and was able to help us pick out a special order. I would definitely recommend shopping here for furniture!
I bought matress and living room furniture recently from Ashley .Mo was my sales person he was awesome. It was so much fun working with Mo . He is very knowledgeable about all products . Had excellent experience. Will definitely refer him my friends and family .
My wife and I had a delightful time shopping ever. Taylor was the best salesperson we have met. The Norman HomeStore is full of nice people. Taylor made us feel like family. she has the knowledge, professional, and, patience to make anyone purchase all that the see. Thank you.
Was at Ashley Home Store in Norman and was impressed by being met up front by someone (the manager) who took our temperature before entering. Was met by Ginger who asked what we were looking for and led us right to what we wanted. Showed us all our options and checked to see if there were different colors and styles. Ginger was quite impressive and we decided to purchase a living room set right then and there. It will take a while for delivery and that is not a problem for us since we were in no rush. Thank you Ginger for a great job and also to her manager and cashier for making us feel appreciated and well cared for.
Personnel and staff were very knowledgeable. Entire transaction for furniture purchase was made quite simple. Social distancing regulations were well structured during time of visit.
We had a great experience at the Ashley Home Store in Norman. Ginger Short was our salesperson and she made it a wonderful experience. She was helpful and knowledgeable but never pushy. She was friendly in a genuine way, even calling our kids by name after being introduced. We lacked clear direction on what we were looking for and she patiently showed us piece after piece until we found exactly what we wanted. She’s a model of customer service by kindness.
I loooove the Ashley furniture store in Norman!! I have been working with Mehdi for months getting furniture for my new home and he always is so helpful and such a pleasure to work with! He truly goes above and beyond for all of his customers!!
Micah Chavez was very nice and helpful! He answered all of our questions and concerns! He was able to find exactly what we were looking for at a great price! We would definitely recommend working with him!!
Update ... still a stronggggg 10/10 WOULD NOT RECOMMEND We finally received our couch, but it wasn&'t without ALOT of wasted time on my end and far more effort than anyone should have to put forward when they are paying decent money to purchase a product.. My advice would be to RUN far far away and don&'t look back..Over the course 3 months there were a total of:-13 calls to customer service-2 trips to the Norman store (just about an hour of my time round trip)-5 (at least) personal text conversations with Jonas, a store manager-3 delivery dates set up (one time the delivery guys called to tell me we were on the schedule but they didn&'t actually have a couch to drop off... LOL)After everything was said and done a store manager told me that our account would be partially credited for all of the issues we had.. we texted back and forth in May, June and July where he told me that it was submitted and just needed to be processed.. its now September and we have yet to see anything.
Update ... still a stronggggg 10/10 WOULD NOT RECOMMEND We finally received our couch, but it wasn't without ALOT of wasted time on my end and far more effort than anyone should have to put forward when they are paying decent money to purchase a product.. My advice would be to RUN far far away and don't look back..Over the course 3 months there were a total of:-13 calls to customer service-2 trips to the Norman store (just about an hour of my time round trip)-5 (at least) personal text conversations with Jonas, a store manager-3 delivery dates set up (one time the delivery guys called to tell me we were on the schedule but they didn't actually have a couch to drop off... LOL)After everything was said and done a store manager told me that our account would be partially credited for all of the issues we had.. we texted back and forth in May, June and July where he told me that it was submitted and just needed to be processed.. its now September and we have yet to see anything.
Brother Mehdi was very kind and very helpful!
So as one does after marriage, my wife and I moved into our new home and naturally the urge arrived to buy new furniture. We held out until the Labor Day sale and to be honest I was dreading the thought of possibly encountering a pushy salesperson that rushes you to buy now(or else), etc. But we arrived at the Ashley HomeStore and that dark cloud I was expecting never materialized. Instead of the shakedown that lived only within the recesses of our anxieties, Ginger, was very delightful. She was attentive to our preferences and was patient with our indecision and debates(Don’t you think comfort should be held in equal or higher regard than aesthetics?). Ginger guided the experience every step of the way; Always setting our expectations and giving practical advice and relevant anecdotes along the way. She gave us the space to explore but also seemed to magically reappear the moment we needed her. Ginger was also an excellent communicator. Over the course of 2 days she replied to any questions quickly and informatively and both my wife and I have the utmost confidence in our selections as a result. The long and Short of it is that she cared enough to engage with us about our furniture desires and sectional needs but didn’t overwhelm. And even with the mask on you can tell she smiles more than most. If- No: WHEN you finally get over yourself and decide to fill that deep existential void within yourself with chaise lounges, dining sets, and ottomans: I suggest you go see Ginger. Thank me later.
Well worth the 5 stars Taylor was super friendly and went above and beyond to help us get exactly what we wanted
Mike did a great job with us.
Our Customer Sales Representative Jordan was very knowledgeable, helpful, and made the entire experience excellent! Everyone there was also super helpful and friendly from the moment we walked in the door!
I was in the area and stopped by not expecting to buy any furniture even though I had been looking for furniture for few weeks but Mr. Mahdi helped me look for what I exactly need at my budget. This guy was very patient with my hesitation and my loud kids. If you’re planing to go there, Mahdi is your guy.
I bought a new house recently so I needed to fill said house with nice furniture. Ashley furniture is great quality at affordable prices. Ginger Short happened to be the sales associate I got to work with and let me tell you, she is amazing. Ginger went above and beyond to help me find the pieces I wanted. She also helped me with a very recent phone order where I purchased a loft bed for my son. I could not be happier with Ginger and her awesome expertise. I would also like to add that she is NOT pushy, she is friendly and goes above and beyond for her customers.
We had an excellent experience today. Ginger Short was very helpful. This was our 3rd time to buy from Ashley Home Store and she was the best sales person so far. We will recommend Ashley to all our friends and relatives for furnishing needs.
Nice store! Employees were very helpful & pleasant.
Have shopped with Ginger several times this summer and she has been awesome everytime and helped me replace almost all of my home furniture and wall decor. She is very professional and knows her products.
I have been shopping around for a living room set for awhile. My sales person’s name was Ginger. She was extremely sweet and very personable. She wasn’t pushy at all and listened to what I had to say about what I was interested in. She was very helpful and we ended up looking at a table, rugs, and a bedroom set in addition to the living room set. It was a great experience over all and I would definitely recommend Ginger as the sales person at this store.
Staff was very friendly and answered all of my questions.
Loved my experience! The salesperson, Ginger, was helpful and friendly. I will be returning in the future.
Great customer service from the time I walked in! Ask for Ginger when go to visit. She does an amazing job with getting you all the information you might need.
I went to Ashley Homestore to purchase a new dining room set. Micah was my salesperson. He was wonderful. Helped us move chairs to different tables until we found the combination we liked. Helped us find a nice buffet to go along with the table and put up with us trying to decide on a rug. It was a great experience.
The paper work did not reflect what the Ashly floor salesman stated to the Sleep Wellness staff but the staff came through like champs. All in all, I would say a very positive experience.
We went to 3 stores looking for a specific recliner with no luck. We need a “big man” recliner. We even went to the Lazyboy store. We found a chair there but the price was through the roof. We headed home and I remembered that my husband had sat in a recliner about 2 years ago at Ashley and loved it. I drove directly to the store and walked right up to the chair. My husband sat in it and finally had THE look! Our salesman Mo directed us to several “big man” chairs. We found the exact chair and saved over $800 over the chair at Lazyboy!! I love Ashley furniture store. Thanks for the great customer service!
Very helpful and polite. Not too pushy. Would recommend for home furniture shopping.
Very friendly and helpful our sales person was the best I've ever dealt with anywhere
Our sales person Anthony was amazing. If we ever come back here, it would most definitely be because of his service to us. The waiting period is longer because of COVID so we were told it would be 4-5 weeks before delivery. That was fine. The customer service however is HORRIBLE. I had called them to find out an exact delivery date as we were going to be out of town. The lady told us that everything would be arriving the beginning of the following week. WE GOT RID OF ALL OUR FURNITURE in preparation for the new set. When we called again, she said they only had the rug and the loveseat in. After a frustrating argument, she finally gave me the number to Anthony because he could give us an exact date. WHY NOT DO THAT IN THE FIRST PLACE?! When we spoke to Anthony he told us the recliner was the only thing they had in and everything else would be in SEPTEMBER 20th-27th. We ordered everything July 10th. So now we're sitting in floor of our apartment for the next month instead of having everything within the 4-5 week delivery period we were promised. How does it go from 4-5 weeks to 8-10 weeks?! If Anthony isn't there the next time we go to Ashley's, we WILL NOT be buying anything. The 2 stars is strictly for his service to us. There are plenty of other places we can drop 3k and get much better service. As of right now, we are contemplating on whether or not to cancel everything all together and go to Mathis Brothers.
Mika was the best sales associate! I will definitely get all my furniture from Ashley’s from now on
My experience at Ashley HomeStore was positive. The store clerk, Autumn, who assisted me was courteous and patient while helping me to see the range of possible options I had.
They did not honnor the warranty and when asked about it and when asked about it refused to explain why they wouldn't honnor the warranty then hung up on me and wouldn't answer when I called back.
Attempted to purchase a &"poof&" that you can rest your feet on at this location. For some reason, this store has decided that these need to be hanging from the ceiling and are attached to metal chains. Holes have been sliced into each of the poofs because of this so apparently they sell these things damaged. I still wanted it but they have one person at the store who&'s designated to take these things down for purchase since they hang about 10 feet in the air. I was told by the associate that was helping me that this person was not on shift and that maybe a manager would be able to take it down for me instead. A few mins later I was told the manager was not interested in taking it down. I figured they weren&'t interested in my money so I promptly left the store. Horrid customer service.In response to the reply below:The associate I was working with was basically acting as a messenger between myself and the manager on shift (afternoon of Aug 8) who never bothered to explain the situation in-person. I was told by the associate that the manager didn&'t want to take down the display poof and that I would have to wait until the following Monday for some maintenance person to handle it. The associate also never mentioned being able to order the same poof and I was simply told that the one I wanted was out of stock with the exception of the one that was hanging from the ceiling. If the manager had actually bothered to walk onto the floor where I was to explain the situation I would&'ve been happy to write a better review.
I'm so upset with Ashley furniture. I sent my son and daughter in law to Ashley to purchase furniture for their new home. I have previously purchased furniture with them and was pleased with service and delivery. They purchased furniture in June and were told it would be 4 weeks. Here it is August and they still don't have a sofa in their living room. I called the store in Norman where they purchased furniture and they said sorry we can't do anything about it. I asked if they could somehow compensate them for the time they have had to wait and there was no offer to make it better. There are so many furniture stores they could have gone too but I suggested Ashley and now look at the situation they are in now. So disappointed. The least you could do is offer something to make up for your poor service.
Purchased brand new bed set waited over two months to receive it all damaged!!!!! Every single piece of our furniture was damaged except for the mirror that was in a box. Damage includes to both nightstands, footboard, bed rails on both sides, dresser, and headboard. Ashley furniture decided to discontinue our bed set and we're no longer able to have it replaced. ALL damaged!!!!!!!!!
Very helpful & explains everything
Ashley home store has a great selection of furniture we will definitely shop here again
Absolutely the worst experience I’ve ever had purchasing furniture. I understand we are in a pandemic and delivery is delayed this isn’t about that. This is about the fact that first of all I was never informed until after purchasing that the delivery would be delayed I was informed 4-6 weeks it’s been since 5/20/2020 and still waiting on sectional. I purchased a dining table and sectional with extra pieces. When purchasing I was told some items would be free. Nothing is free they just say that and then give the prices and say that they were basically free because of all the discounts. The salesman was a good sales man honestly but I don’t like being told things that aren’t true. I’m more upset about not being informed before time about the situation. Also the quality of all the things are absolutely terrible. If I’m paying over 1,400 for a table it better be in top shape. It started to peel in a weeks time that I had it! I had not cleaned it with any products so it can’t be that and we did nothing to it. Also the chair broke when we’ve only had it for a week. I called the sales man and was told it would be replaced. The store calls me 4 weeks later to tell me that another item (everything is being shipped in sections) will be arriving so I ask about the replacement and I’m told they have no info on something needing replaced. I’m absolutely mad and would like to rewind time and shop somewhere else. Never again!!! I’m adding that the store now says that the furniture won’t be here till September. I’ve called customer service only to be told that my order was cancelled. I’m not sure why. Then was told I’d have to wait till the end of August. I was given the date of August 23rd. Now there saying there’s no specific date. So I keep hearing next week next week next week. Sick and tired of it at this point I may be getting a refund and purchasing else where.
Great experience with Mo! Got an awesome couch
Tammy was great. Nice furniture at a reasonable price
Had a good experience.
Not pushy, reasonably priced, overall great experience!
We purchased over $2K worth of furniture, that we were told was not in stock, but would be available in 1-2 weeks. Over 2 months has passed, and customer service has been rude, and unhelpful. After waiting over 2 months, we still don't have any idea when the furniture will arrive, they have refused to even offer to make up for the delay by offering free shipping, throw in some free pillows, or anything. Just wait or cancel the order are the only options they will give us.
Hands down the best place to shop for furniture especially with a great sales rep Rustin he is by far the best. Not pushy at all let’s you check out the furniture without feeling overwhelmed he is very knowledgable with all the inventory. Great experience
Great people really helpful
Salesman was very shady, pushy, and disrespectful at times.
I can't say enough amazing things about Ashley store in Norman. We stopped in and greeted by Medi ,He was very friendly and helpful, Although we told him that we don't want to buy furniture today because our house is under construction, He spent more than 2 hours to show us all of the furnitures and mattresses. We will definitely be there to get our furniture soon.
We have bought several pieces of furniture from Mo at the Norman Ashley and we've had a GREAT experience each time. Highly recommended.
Great service and Autumn was outstanding
My salesman Pierre was fabulous. Excellent product knowledge. Great job!
Ordered furniture on MAY 16th and still waiting. How hard is it to go pick up a dresser or have it shipped. This is ridiculous! Don't open if you can't fulfill orders!
Always a great experience working with Ashley! Super friendly sales persons and a great selection of furniture! Bought my second couch as a custom order and it was ready sooner than expected. Love Ashley.
I received a mail that said 20% off in store items. After driving 50 miles and finding a couple things we were told we had to spend $4000 to get the discount. Went home and found items on Ashleys online, the cabinet was 20% off. No minimum purchase. Shady businesspractices
Was given a price in writing and told they would deliver for free, drove 75 miles up to Norman to place the order and pay and they refused to honor the price they gave meame tacked on 147.78 in delivery fees they dont even deserve one star !!!
Overall a pleasant experience buying furniture here. Good selection of items and we found some good deals. Delivery was quick and painless as well. Will probably be coming back soon!
My overall experience was fine. Due to covid the warehouse was delayed on getting the sectional I ordered. (Understanding this are delayed, thay was not the issue) I was told 3 different delivery dates. By the time June 14th hit (ordered May. 3rd, told would be deliver May 29th) I was then told again it would be mid July, but others said there was no way for them to be able to tell when it would come in. Mike from The Ashley HomeStore in Norman as well as that team took care of me and found me couches there were in stock and got some delivered that very next Monday. They aren’t close to what I wanted, but a good and solid second choice. I will never order something that is not in-stock again, however I will work with Mike again. He made sure I was happy and had furniture! Thanks Mike!
Very courteous and helpful
Three weeks ago they sold us $1000 of bedroom furniture that was out of stock, promising it would come in within three weeks. I called on the date promised (today) to find out status and was told it would be at least a month or more because the factory had been shut down. We are military moving out of stats in a month which we told the salesman 3 weeks ago. Originally I got no help from the corporate owners customer service. But my husband went to the Norman store and the manager bent over backwards to help resolve the problem! I highly recommend doing business directly with the Norman store because they cared and they helped when no one else would!
The team at Ashley Furniture was very helpful in helping me find just what I needed. Especially Aaron my sales associate.
Excited & bought my furniture here & love it.
Didn't like the place
Was very pleased with my experience. Covid19 safeguards used and highly professional personnel.
Extremely impressed with over the top customer service. These guys went above & beyond to take care of me!! Thank you Ashley HomeStore - Norman, OK!
Comfortable chair and great delivery
Jordan was a awesome salesman everyone there was very nice and made it a good experience
No high pressure salesman, (Peirre) was responsive, courteous, knowledgeable, and knew his products ! A refreshing pleasure to do business with !!!
This Ashley Homestore was great, and the salesman Mike Gibbs was absolutely phenomenal! Listened carefully to our likes and dislikes and then showed us all the furniture available accordingly! Would we shop there again? Yes, and we would highly recommend this store located in Norman, Oklahoma! Our store located in Wichita Falls, Texas was a complete fail and we would gladly journey back to Norman! Just remember the name Mike Gibbs, I’m sure the other sales personnel are good but ioho, Mike was great and found us some pretty good discounts.....
We bought a bed and headboard from here a few months ago and had an amazing experience. We went Sunday to “look” at furniture. After it was all said and done we purchased over 4K worth of furniture. We weren’t ready to buy because we needed to measure our space but the gentleman said there was a 7 day return policy. He also gave us a great discount and free 5 yr protection plan. Our biggest concern while shopping in store was if the couch was going to fit our living room. The salesman again reassured us with the return policy stating it was no problem. When we got home we thankfully took measurements and realized it would not fit. Immediately we pulled out our paperwork to look at the return policy. To our surprise we were charged for the protection plan on everything and then to return you had to pay them to pick up and there was a 10%restocking fee. Honesty is always the best policy. We canceled the complete order and I don’t know if we will shop here again. It was ultimately extremely frustrating and a complete waste of time. I felt like we were lied to and scammed into making a purchase.
I got on-line and requested to chat with a sales person. BAM! I GOT Mohammed ( Mo) He dealt with my indecisiveness for a few days. He sent me his cell phone number and told me when I was ready to reach out and if I had any questions to please text him. He got me FREE DELIVERY . let's just say he went above and beyond. I plan on saving his number and making him my personal furniture sales man. Thanks again Mo
Jaidyn is a true treasure! Extremely helpful and didn’t pressure at all!
Me and my husband are so pleased with this place, Mehdi Najafian was amazing, he treated us like family, and we found the perfect living room leather set, and I can't say enough about Mehdi, he was professional, kind and considerat, truly a wonderful shipping experience, we will always shop with him, and the young lady who helped us with our credit was wonderful as well.
This place is terrible. Worst customer service and I felt as if I was at a car store shopping for a vehicle! Very pushy and inconsiderate!
please stop sending me the survey. I'm happy with my purchase but cant give an honest review on delivery. I completely understand the furniture had to be left on porch due to Corona but had a very difficult time setting up & carrying it in house.
Go in and see Pierre he will take care of you! He was very interested in my needs for my sons new room!....(edit from previous post) After a few weeks of having the mattress we were not impressed with it. I expressed my concerns and without hesitation Jonas allowed me to exchange it. This time I worked with Tammy and had the same great experience as before. In my line of work customer service is our main goal so when I go places it’s important to me to get it back in return and without a doubt I can say that the 5 stars is well deserved here!
We have bought from Ashley’s Furniture several times and have had nothing but exceptionally great customer service and wonderful experiences! We highly recommend them! Great prices and all very well made furniture. We love all our furniture! Go check them out now!! Run, don’t walk!!
I am moving into my first apartment and I needed furniture. My parents suggested Ashley so I went in. Mike helped me out, so if you are in you should ask for Mike Gibbes. super helpful guy. The day after I made my purchase my landlord changed my move in date to about a month later. I called him like 3 times the next day to edit the delivery and change my information and all of that stuff. I am sure I was annoying him but he was helpful each and every time.I was a little disappointed that they did not have some of the stuff I had seen online, but they still had plenty of stock that looked great. It was a little pricier than I was hoping, but the quality of the in-person store was probably much better. Ill give an updated review of 5 stars if the delivery goes without a problem and everything is as good as it was in the store. Definitely recommend.
Great experience! They had plenty of selection in lots of price ranges. We finally found exactly what we were looking for after sitting on many couches! Jordan was a big help in alleviating my fears of ruining it with stains, and he also got me a good deal and led me through a great financing special they have going on right now. Sitting on my extremely comfy couch writing this! So worth it!
Love our new moving king bed.
Angel was such a fresh breat of air. Not pudhy, very accommodating. Not your typical pushy salesman! We love our furniture, delivery was on time, courteous and very professional.
We were so excited that ALL our furniture came even the pieces we were expecting to have to wait weeks for. EXCEPT 3 MONTHS LATER I am still waiting on end tables to complete my living room set that were promised to be here the following week!
I am pretty sad - and VERY frustrated to have to write this review. We have previously shopped at this Ashley and had a great experience from the shopping process all the way through the delivery without a single problem... but our latest experience has been a nightmare and leaving me wishing we hadn't ever gone back. I will start by saying that the evening that we shopped and ordered our couch our experience was GREAT. Our sales woman was TOP NOTCH and went above and beyond to help us pick out exactly what we needed for the weird layout of our living room, and even helped by moving a rug and coffee table over so we could see everything laid out together to make a final decision. The couch that we wanted had to be special ordered because it was a sectional and we needed it laid out opposite of how it came on the sales floor - we were assured this wasn't a problem and that it was a normal occurance. The rest of my review is going to be laid out in chronological order by date - just so you can see how grand this experience has been - and I'm assuming will continue to be, as it hasn't been remediated yet. January 31st - Purchased Couch - "special order" February 16th - The wrong couch was delivered - special order was entered wrong by the sales associate- We were supposed to be receiving a 3 piece sectional but instead received a 2 piece sectional with the incorrect layout- That afternoon I spoke with 4 different people - & received no call backText our sales woman from the Norman StoreCalled the store - was transferred to customer service with my inquirySomeone called from Mathis Brothers for a routine survey after the delivery - spoke with them, was transferred again to customer service*Everyone stated I would receive a call first thing the following morning from in house manager to get it all figured out* February 17th - Heard nothing from anyone - Around 3pm I drove 35 minutes to Norman to speak with manager in person Manager said he was unaware of the problem and this was the first he was hearing of it - did some digging and figured out what had happened, fixed it in the system then called the merchandiser right in front of me to get a delivery dateI was told that the merchandiser was expediting the shipment - and it would be delivered to my house no later than March 1st Feb 27th - It was Thursday and we hadn't heard anything about scheduling a delivery time so called Ashley - Spoke with customer service who said it was still set up to be delivered by the end of the week... told me it would be delivered by Sunday (March 1st) March 1st - Called inquiring on date again, was told the ETA of delivery was March 13th. March 13th - Called around 2pm and was again sent to customer service - Didn't get her name, but later learned I spoke with a "supervisor". She was VERY rude and told me that the couch was expected to be delivered that night to the warehouse (March 13th) and she could set up a delivery time for me now - we scheduled it for Sunday march 15th. March 15th - Delivery is scheduled to arrive between 230-330pm - Delivery drivers call around 2pm to tell me that they are coming to pick up the wrong couch that was delivered last month - but that they didn't have the new couch to deliver in return. Told them thanks, but no thanks. I then called the store and asked to speak with IN HOUSE manager, was told I had to tell her what was going on before she could transfer me then was again transferred to OFFSITE customer service - Had to tell her the entire situation before I was transferred to a supervisor. He told me that this entire time people have been telling us an "expected date" but he wasn't really sure when our couch would be delivered to the warehouse and someone would call us this following week.. All of that to say - We still don't have the couch we purchased, and communication with this company has been TERRIBLE. If you have an issue and want to speak to someone at the store you have the issue with, forget about it.. Because short of wasting more of your time, money and effort it's just not going to happen. Might update this review... If we ever get the sectional we paid for.
Told the salesperson exactly what we were looking for and what our price range was and she showed us couches more than double what our price range was. She also showed us white couches after we told her we had 2 kids and 2 dogs. Didnt listen to any of our needs or restrictions. Bought our couch elsewhere.
Had a pleasant experience purchasing a dining room set. No pressure sales. Mike G was very helpful in our search throughout the huge store. Using our search criteria he guided us to several sets until we found the one we liked. This is our third major purchase at the Norman store and it will always be our first stop when looking for furniture.
Great experience all the way around. Salesperson was knowledgeable and patient. Delivery team did a great job. I will definitely shop there again.
Very nice people that are very helpful. Thanks Melanie.
Our salesperson, Connie Reese, was exceptional. No hard pressure sales pitch, listened to what we were looking for and directed us to several options.
We are incredibly happy with the service we received and the furniture we ordered.
Friendly people
Super friendly staff
Had a great experience going in sale associate Mehdi met me at the door and directed me to particular furniture. He let me roam without being hassled and offered some suggestions. Wondeful customer service as well other associates assuring I have been graciously helped or needed any refreshments. Great staff and very hospitable. We be back again!!
Great experience.
Easy buying experience and comfy couch!
I had a lot of questions about an online purchase of 3 pieces of furniture I was looking at. I had similar problems about 9 months ago when I bought some bedroom furniture online. I went to the Ashley Home Store in Norman and a young lady name Melanie spent a considerable amount of time helping me. After all its not easy to purchase furniture site unseen. Melanie was so helpful with the online part and made me feel at ease as well. So when I paid that off I decided to purchase some other items I saw on line and lucky for me Melanie still worked at my store. So Melanie Battan thank you for all of your help and being such a pleasure.
Great staff, great customer service!!! Awesome experience!!!
Great staff, very knowledgeable and helpful.
The guys had my whole bedroom set out of the truck up my staircase, and set up and I was signing within 30 minutes!!! It was amazing!
I’ve shopped here since they opened. Never once had a bad experience. Always pleasant sales staff, very helpful!!
Logan is the reason I will never purchase anything from the Ashley store ever again... She is very untrustworthy and incompetent to do the most simple task... She has made false promises numerous times and if she is a supervisor here that's really unfortunate... I've been going back and forth with her about credits that are owed which should have only taken a few business days (according to her several times) and it is still unresolved months later...You have lost customers because of this one experience...
I don&'t know why there isn&'t more good reviews. I had great experience with MIKE as my sales person here in Norman. He was very helpful and got us a great deal! We will be back!
Floor person was helpful and attentive, not a stalker. Furniture was top flight and delivery was prompt. Have used them before and will do so again.
Our salesman Tyler w. At the Norman location was outstanding very friendly and knowledgeable the sectional is awsome we will definitely be back
Small selection
The whole experience was very poor never will buy from ashley or mathis brothers wrong furniture they gave me
Not happy at all. Was told less than 2 weeks to get in our table. Took almost a month and a half. Left messages and voicemails and the Salesman wouldnt call us back. No one would try and help. Had the set two days and a chair has already broke. Very cheaply made. Do not recommend at all.
They have great furniture.
The Sale rep Connie was AMAZING!!! Connie made sure I had everything that I had order and needed. when my order came in Connie contacted me immediately. Lets talk about delivery. Now! no one from customer service contacted the sales rep to let her know that part of the order was damage. Poor communication skills. I had to find out from the delivery guys, after I call my sale rep Connie, she got it all taken care of and receive the rest of my order a week later.
The service was great. Pierre did a great job with all of our needs. Well done.
Makayla was very helpful in finding us exactly what we wanted and that fit our budget! She did everything in her power to get us an item that was out of stock so that it arrived the same day as everything else. We love our new couches!
We purchased a reclining sofa, reclining chair, coffee table, tv stand, rug, king size bed, two nightstands, dresser, kitchen table with six chairs all in one afternoon with the amazing help from Nicole (salesperson at Ashley Homestore in Norman, OK) . She is very knowledgeable and honest about what would look good in our home. I highly recommend her and we love our new furniture!!
Last year I sold my house and moved in with my sister in law while building a home. One day I went to Ashley Homestore in Norman Ok. to just browse in order to furnish my New Home. One of the Sales people (Connie) came up and asked if I needed assistance with anything and I began talking to her about where I was in building process. She was So patience and was So kind to me helping me as I changed my mind 100 times. Today I went in finished Everything because I'm about to close on my house. This Lady deserves a Raise and a paid Vacation to Hawaii. She Is a definite asset to this Company. Connie Thank you is not even adequate for all you did for me. I'm so grateful to have crossed your path in life. Thank you Again Brenda S.
Great sales associate Pierre was great very knowledgeable and helpful. He answered all questions and listens to our concerns. Didn't try to over talk like most others we have experienced. Furniture was delivered in a timely manner and once opened found the stitching was not right we were then rescheduled for another delivery of the same item the next day with excellent results and no issues. Very pleasant from entrance of store to final delivery and set up. Thanks
When removing two stools from your purchase, with an approximate value of $170, lowers your total price by $1200, it reveals the salesperson is more interested in a high commission than customer satisfaction/retention.
Yesterday my wife and I went to the Ashley HomeStore in Norman. We were greeted by Tammy Garrett. She listened to what we wanted and showed us those pieces of furniture that met our criteria. She did not pressure us at all nor did she try to convince us to purchase anything additional which is something I really appreciated. Generally speaking, when a sales person does that, I tend to leave without purchasing anything. We left pleased with the leather couch & love seat that we found and can hardly wait for it to be delivered. I can honestly say that I will reach out to Tammy again in the future.
Bought a couch there about 3 montes ago. And is falling aparteko.
The furniture itself was good. When we picked everything up though, they forgot to include the legs for the sofa chaise. Still waiting on them to be delivered and currently holding the chaise up with books.
We bought some furniture there back in 2018 when we got a new home and we really love all we got. The only exception was a rug we paid $300.00 for and for the past year it has been shedding big tufts of material from it. It goes all out in the hallways around the office where it is and rolls up under our feet at both our desks in there. The other 3 rugs we bought for the living Room and dining room are fine. And the dresser and 2 night stands that we bought for our bedroom are just doing wonderful. We really like them. So over all we are happy except for the one rug that just seems to be falling apart and it was hard to imagine paying $300 for a rug and having it do all this. I guess that's just how it goes sometimes. Overall very satisfied in the man who helped us was wonderful..
Nice salesperson...eager to get you the best price.
Sales rep Barry was really helpful! Delivery was quick and smooth!
The delivery guys were helpful and the dining room nicer than in the store.
Great customer service! Bought a nice table she was run all over the store never complained never got frustrated and kept a smile the whole time!!
Happy with purchase and delivery only issue we had is was lack of communication when furniture was promised on a date and didn’t come in until a week later. Had to make multiple calls to find out we’re things were at. Frustrating!!
About 2 years ago my wife and I purchased a reclining love seat and sofa from Ashley Furniture (which is owned by Mathis Brothers). Recently the handle for the reclining mechanism for the love seat broke off in my hand. When we bought our furniture, we spend for the protection plan, so I called to see if the reclining handle was covered. Of course it was not, pretty much the only thing that seems to cover is cosmetic stuff. The person I spoke with said that it might be covered under warranty, so she transferred me to the service department. I described what the issue was and the person in service told me that it would be covered for parts and labor, I just needed to email them photos so they could be sure to order the correct part. I emailed the requested photos and waited to hear back. And waited. Finally after a few days, I called back and asked what the status was. The person that I talked to said that looking at what the issue was, that it wasn't covered under warranty, however that since I had been told that it would be, they could cover the labor, I would just have to pay for the part. He said they would have to order the part in before they could give me a price on the part,so they'd have to call me back again. So I waited. And waited. Finally I called them back again to check on the status and I was told the part was ordered, but it hasn't made it in to them yet but it should be there soon. This person then told me that the part AND labor is covered under warranty. Of course I was happy about that. On Monday, Dec 09, 2019, I got a call from the service department to say that my part had arrived and that person confirmed with me (again) that the part and labor would be covered under warranty. They told me that the scheduling dept would call me later that day and schedule a time for a technician to come out and replace the part. I never received a call to set up an appointment, so on the following day (12.10.19) I called back to find out when they were going to be out to install the part. The person that I spoke to this time told me that now the labor to install the part isn't covered under warranty. At this point I'm admittedly quite irritated with this whole process and request to speak with their supervisor. I'm told that no manager or supervisor is available (and that they would tell me the same thing I was currently being told) but that a supervisor would be contacting me later that day. Not at all surprisingly by this time, I never received a call from them until the following day (12.11.19). Again, I was told that the part is now considered under warranty, but the labor is not. Even though, on 3 separate occasions, I had been told that the part and labor to install it would be covered under warranty, I was now being told only the part is covered and it would be up to me to install the new part. Full stop. No other consideration. I am completely irritated with 1) the long and arduous process required to get anywhere with trying to get my furniture fixed and 2) being lied to on numerous occasions about the repair being wholly covered under warranty. If I had been told from the start that it wasn't covered it would have been one thing , but then to have 3 different people on 3 different occasions tell me that it was, only to find out that it isn't going to be covered. That's just poor customer service. I'm sure my single negative review won't matter in the least to Ashley Home Stores or Mathis Brothers, but if I can dissuade one person from giving them their money, then I'll be a happy ex-customer.
Perfect couch. Great sales experience. Promised me a date. I made plans around that date. Day before delivery they tell me I didn’t schedule the delivery soon enough. The manager tells me his people should have followed through but hey they didn’t. My time and plans don’t matter. They are so big and busy nothing can be changed. Go somewhere that values the customer and stands by their word. Oh, they did offer to just cancel my order...so I’m back to go somewhere that values the customer and grasps that if you buy furniture you would like to actually receive it.
GREAT
Second time I have been here to shop both times I have had great experience. Pierre was my salesman I can not say enough about him, he is respectful, honest, goes out of his way to make sure you are satisfied. He is also a good decorator. I will be back and refer my family and friends . Thank you Pierre for all your help. Everyone at Ashley are friendly and helpful.
Nicole did an outstanding job showing us the furniture that we were interested in, placing our special order, and finding the best deals for my wife and me. The “white glove” installation team quickly put together our furniture, and moved it where we wanted it, after Nicole negotiated the delivery time that best met our needs. Both the delivery team’s supervisor and Nicole called us afterward to ensure that we were completely satisfied with everything. We are, and look forward to working with Nicole and Ashley Furniture to complete decorating our new home.
Great salespeople, great product, delivery was on time and everything was done quickly. No complaints here.
Had a good selection, went for bed frames. Price was a little high but as is in any major retailer. Said would get a discount being close to black friday, but basically discount covered tax not much. Definitely not a black friday discount
Ashley furniture in Norman is awful. If I could rate lower than 1 star I would. The sales person who helped me lied about several things . When speaking with the management team about the problems they had offered no solution's to any of the issues I would not recommend purchasing anything from them.
Store was.well organized, clean, and easy to navigate. Personnel were helpful and friendly, without being overbearing (a huge plus for me). Delivery was quick, and people were efficient and friendly. Overall a very good experience. And I am enjoying my new sofa and recliner.
This place is so great! Lots of quality options. Mo was the salesman who helped me find a bedroom set for my daughter and he was very knowledgeable and fun to work with. I highly recommend Mo and this Ashley location.
The price and quality of the furniture is fine. Our salesman (won’t say any names), was a little bit pushy, in the fact that he would not stop trying to get us to finance our purchase. We came in about 2 weeks prior to purchasing our new reclining sofa, in order to get an idea of what we wanted. We expressed to our salesman, then, that we would be paying in full for whatever we decided to purchase. When we came back, we showed common business courtesy and asked to use the salesman that previously helped us. We reminded him that we wanted to pay in full and only buy the reclining sofa. He wouldn’t not stop pushing financing on us, the entire time of the transaction. I understand it is there job to accrue as much business as possible, but they should be respectful if a customer repeatedly says they only want to purchase one thing, and pay for it in full with cash. Cash used to be king, now it seems that financing is what every company pushes, and it shows through Ashley’s Sales tactics. With that being said, it wasn’t enough to deter me from being a possible future customer. However, the worst part of purchasing through Ashley was the delivery process. I was aware that the delivery window was quite large (2-9pm), and that their movers would call 30 minutes to an hour before arrival, that way someone wouldn’t have to be home those 7 hours waiting. I received a call about 1:45, from their movers, saying that they would be at my home for delivery within 45 minutes to an hour. I made arrangements to leave work to meet them. After waiting 30 minutes PAST the time they said they would be there, I called back to check that status. They said that it would be yet ANOTHER hour before they made it. A phone call would’ve been nice, stating that they would be much later than the time they had called and told me. As if that wasn’t enough, they were again 30 extra minutes late from the new time promised. There was no need for me to leave work abruptly, as they were no where close to arriving at the time they had called and told me. These things in conjunction, we will not be repeat customers at Ashley Homestore, or Mathis Brothers. We will spend the extra dollar and buy from a local store, with stronger customer service values.
I love the furniture no problem The their The delivery service wasn't the best they just dropped the furniture I signed 4 delivery They were in too big of hurry drop the furniture and laughed
Horrible customer service, incompetent customer service reps. All around bad company- choose Mathis Brothers instead. They have the warehouse which is consistently stocked, they are more knowledgeable.
Shopping at Ashley was great. We came in nearly a month prior to actually buying anything as we were in the process of selling our house. Melanie and the rest of the Norman, OK staff were awesome. The experience was very low pressure and there was always someone around to answer questions. During our second trip back to actually purchase the furniture, we had to take another trip across their huge showroom. Okay let's be honest, we had to walk around it 10 times! When your dropping enough money to furnish 3 rooms, you want to be sure you love the pieces. Once we decided, everything went super fast without any issues. They didn't mind me loitering about afterwards waiting on my wife and her friend to get back from their hair appointment either. Thanks for the refreshments! Delivery was received on time on the date specified and the delivery team was just as professional as the sales team. They caught that our kitchen table had been damaged in shipping so I never saw it but am thankful for their honesty. It helps you relax knowing you have a team that cares about your new furniture as much as you do.
Very Good
Wonderful, helpful, no overbearing salespeople. Reasonable prices, excellent protection plans.
The sales lady Asha was great and very helpful with explaining the differences with us on different items.
Mo was really knowledgeable! Super helpful. He got me the best discounts, best quality mattress and couches.
They have lots of selections but it's mostly all beige or gray. We wanted color and ended up elsewhere.
First of all my whole house is furnished with Mathis Brothers Furniture and I have never had an issue there. Here, however, has been a nightmare. It didn't start out that way. I won't put anybody's name on here to at least show more respect than I've been given. I spent almost $3000 here. All I wanted was to be kept in the loop and have all my furniture delivered at once. Easy. I was told when I should expect delivery of my beautiful entertainment center, my daughters bed and mattress. My 5 yr old was super excited to get her big girl bed. She was counting down the days. Finally, the morning of delivery, I was told over text that part of my order was not going to be ready. When I texted back and asked, "which part?" I never heard back FOR 8 DAYS! Surprise, it was my 5 yr old's bed. She was so hurt. Not to mention that the crew told me, "Sorry, we never put one of these together before." They didn't even take everything out of the wrapper as advertised. So I had to do it and they didn't take all the trash away with them either. Guess who's trash can was full? Finally, when I did hear back from them they told me that her bed was going to be ready in just a couple of days. They show up that afternoon and I STILL DIDN'T GET ALL OF THE BED!! I texted the gentleman that sold me all the stuff. His response? "So they didn't come in..." No, not all the parts came in but the worst part about it is instead of having all of my stuff in 1 trip, they are going to be making 3 trips. Kick me while I'm down? It has been 3 days since that text message and I still don't know when I'm going to get my missing pieces because nobody has cared enough to contact me. So, right now all my daughters clothes are laying out in her room waiting for our missing dresser for her bed. Thanks Ashley!!
I would have given this a 4 star rating based on quality of product BUT. BEWARE! Their sales staff is EXTREMELY aggressive, and I was sold a product I did not need. It was not cheap. When I tried to return said product, I was told I'd waited too long. How long? 12 days. They said I had 7. So I got to eat the useless product. It makes me wonder about the longevity of thier product and what it means if I need help in the future.
Connie was great! She helped us find exactly what we needed. Now we have a beautiful new sofa, and a chair and a half that fits perfectly in our living room.
VULTURES!!! I walked in wanting to look for an accent or recliner chair, and immediately upon walking in the door, I was met with a salesman. There were more than probably 10 sales people walking around with no customers, just waiting to prey on one. I asked him if they had a clearance section, like most Ashley Homestores do, and he claimed all of our chair prices are at clearance prices...lies! I later saw that Ashley's sale store was across the highway. I then told the sales man that i would like to walk and look around, he then followed me through the whole store, very uncomfortable shopping. I asked if they had any chairs under $300, they had one, and then he kept telling me he could make me deals on other chairs that were close to $400. Did not like this experience at all, and walked out. Sucks they work on commission, makes furniture buying unbearable. Won't return.
I went to buy just a couch at Ashley HomeStore Norman and Mo made me buy all living room furniture. He is so good at it. Mo is my new interior designer haha. Thanks buddy ! I really appreciate your help .
Mo is the best!! Very knowledgeable and patient. Bought a living room, kitchen, and bedroom set from him. He made everything very easy and smooth. Best furniture buying experience I've ever had.
Mo is the best!! Very knowledgeable and patient. Bought a living room, kitchen, and bedroom set from him. He made everything very easy and smooth. Best furniture buying experience I've ever had.
Very good experience. Great people. Lots of choices. Quick delivery.
Spent over 2000$ on a 3 piece living room set. Couch was damaged upon delivery. They brought out a second couch that was also damaged ,we refused delivery of it. Now no other couch is to be had and they refuse to send a repair team out to fix it. Apparently we live to far away (less than 60 miles ). Be warned take your money else where this company is not to be trusted.
Nice looking furniture but pricy and pretentious
Great non intrusive salesperson was patient and under6as we tried beds over and over and over. We are very happy no one pressured us, and we were able to take our time.
It was easy and we love the furniture.
Great people to work with. Fast and easy delivery love my furniture!
The employees that assisted us from the front door to the delivery team were friendly, had great suggestions and were professional! I think the only thing they DIDN'T do was make the bed after they set it up!!
Went in today and was not greeted nor helped. Planned on purchasing a sectional out of the store and will not be because i feel as if my service wasn’t appreciated nor welcomed . Very rude and unprofessional, for a full house of workers that sat around and talked .
The store experience was wonderful. Rodney was great and gave us wonderful service in store. He was attentive without being pushy. Reason for 3 stars is the delivery was not as stellar. They scratched the leather on the doorway and did not repair it. They were also racing out the door before I had a chance to really decide where I wanted it placed. They just wanted to leave the furniture haphazardly without proper placement.
Excellent sales team. They really appreciate you. Good selection.
Pretty nice; not the biggest selection, but good for the size of the store. Their accent chair game is weak.... Ended up getting a set of couches for $1800, on that price you cant really complain. Dont expect anything high end here, I'd say it's a notch up from IKEA.
They cannot be trusted. They sold us furniture they didn’t have and we still have no idea when or if we will get the item. They had no problem taking our money when we purchased it. They never called or followed up ONCE. Any communication had to be initiated on our end. Terrible business practice...do not shop here...we never will again
We needed a bed for or spare bedroom. We wanted a bed frame with storage space underneath. After spending time with a very helpful sales person at the local Ashley Home Store, to give us ideas, we found the perfect bed at Ashley online. We ordered an Ashley queen power base and mattress in a box that were on sale. The power base has plenty of space for our storage boxes. We ordered the bed on Sunday and it arrived Tuesday and was delivered to our door. The UPS driver was courteous and helpful. He showed us water damage to the mattress box and told us what to do if the mattress was damaged. When we unrolled and opened the vacuum bag, the mattress looked perfect. We are very happy with our new bed. Thanks
Moe was very helpful!
Don't listen to Mike. Very misleading and argumentative when called out on all of his fake promises and added on costs. Will not be coming back. Order online because when they say they're saving you money they're just ringing up the online price and then adding protection plans and platinum rewards and justifying not telling you because "most people want them". So if you pay attention you'll notice all of the added costs and argue with Mike for fifteen minutes before he is forced to tell you he added on these things without your consent.
The employees follow you around pestering you.
Our salesperson,Asha, was wonderful and very helpful.👍
Ashley Norman is one of my favorite furniture store. Salesperson named Mo help me last time. He is super cool and very knowledgeable about all kind of furniture. Mo gave us great deal and he seems designer as well. He helped me to find all my living room furniture and bedroom furniture. I would recommend to work with Mo y’all. Thanks Mo! We love you !!!
Every time I buy and have furniture delivered from Ashley’s Home Store in Norman Oklahoma it never fails at least half of what I buy has to be sent back to the store for exchange because it was damaged in the move.
The location in Norman was a great store! They gave us enough space without feeling overwhelmed and we got the couch my better have wanted. Could've been on my side but whatever he loves it! Ha ha. Delivery was prompt and everyone extremely polite.
The sales person at Ashley Home Store in Norman was very helpful. He offered us a bottled water. He let us look around first without pestering us and then was available to answer questions on chairs we liked. He let me know if I had any problems I could return the chair we chose to purchase. When I went to pick up my chair at the distribution center in OKC the guys who took my order, got my chair quickly out to my car and more than one loaded it safely into the back of my car. The one gentleman let me know if I had any problems I could return the chair for a replacement. I was also called later to see how my service was and again the person on the phone said if I had any problems I could return item and get it replaced. Everything was very smoothly done. You have a really good system in place. Thank you.
Update from my last review. They finally came out for delivery, the delivery guys gave a call a little before their arrival. They were already in a bad mood from the tone. I gave him the notice that they&'ll have to bring it up stairs (since soon as you go through my front door there are stairs that go up to the living room and kitchen area)he was just like &"ugggh, alright&" They got here, looked past me at the stairs and made more complaining noises then shook my hand and said hey. We went up to scope out where the couch is going to go. Said the couch was too big. Didn&'t even try, didn&'t even measure. It&'s a regular size couch. Not oversized at all. So you&'re saying every single person at my townhouse complex, no one has couches? That&'s BS. They left the coffee table I purchased and said I&'ll need to choose something smaller, like a loveseat. I called and told Ashley&'s I&'m not interested in anything else since I&'ve already drove from Fort Sill to Norman multiple times just to go to the store. I&'ll just take the coffee table. Manager called, we discussed the issues and he took off the delivery fee. I&'m cool. I&'m happy with that. I log into my account today and my total balance is $506. I didn&'t purchase anything except a coffee table and I have multiple receipts that say that coffee table is only $299. So I&'m confused how I owe $506 on a $300 coffee table.Don&'t shop here at all. It&'s been one thing after another with this store. If you live in the Lawton/Fort Sill area, I recommend HomeZone! They finance thru the same bank as Ashley&'s (I got a couch the exact same size, they delivered two days later, and magically the couch fit.)
I visited this store a few days ago to look at furniture for a move. I had the pleasure of getting Luis Suarez as my salesperson—he was PHENOMENAL. He provided honest reviews of all the furniture my partner and I considered, along with measurement specs, print outs, and recommendations for other items we might like, all without pressuring us or making us feel anything short of comfortable. I normally hate shopping, but my experience at Ashley was extremely pleasant. The furniture was fantastic as well, and the rest of the staff were friendly and knowledgable, too. The store itself was impeccable: very clean, and with plenty of room to move around furniture. Overall, I enjoyed my experience here at the Ashley HomeStore in Norman, OK.
I WILL NEVER STEP FOOT IN THAT STORE AGAIN. Soon as we walked through the door someone tried helping but we wanted to browse alone with privacy. We already knew all we wanted was a couch and coffee table, nothing else. I declined the help and just wanted to look in privacy without someone pulling me around the store trying to make me go above my budget and the style that I had in mind. I can look at the price and sit on the couches and choose for myself without being stalked and hearing constant sales pitches of every couch we pass. But they ignored the fact we stated multiple times we'll browse alone and will seek assistance when we decide the furniture we want. We were followed around the second we walked in, until we walked out. The salesman asked what kind of bed we had, blah blah blah, just trying to get more money. We don't need a freaking bed. I said it multiple times yet we still got dragged to the beds and he showed us beds, different mattresses saying we need a bigger comfier one, was extremely persistent that we buy some bed topper thing. We kept saying no. (I didn't want to lose temper and be rude but I was close to giving him and ear full since he wasn't listening that I wasn't interested at all) After spending way more time than we wanted looking at all this furniture we didn't ask to look at or want, we finally said which couch and coffee table we wanted. Made the purchase. A couple days later I cancelled the purchase due to a floor plan issue but then called and said to go ahead with it. I talked to Ruston who is not at the Norman store but at the warehouse and he helped me out super easy. Re did my order for me and he even went out of his way to shift orders around since my item was out of stock, I was going to get someone else's since my delivery date was sooner and they'd have another one in in time for the other customers delivery. Just said I have to go in the store to sign so I can still get it on my original delivery day. I went back to the Ashley store (1 and half hours away) just to sign. The salesman's again at the front ready to pounce on customers. I explained I only needed to sign with finance but my order had already been placed by Ruston. The salesmen I had last time didn't like that so cancelled my entire order on his own to re do it with HIS name. So he would make commission or something instead of Ruston who last helped me. Which when he made a new order, it kicked my delivery date back a week. So instead of helping the customer, he helped himself get commission. Didn't care at all my delivery got kicked back, just as long as his name is there that he made the sale. Even when I went back in to sign he was STILL trying to make a sale. Kept telling me I should get this and this and said some promotion about a bed topper. Well guess who got a garbage bed topper? I did. I was so frustrated and mad hearing his persistence i just said whatever, add it. I gave up at that point and just wanted out of the store. My girlfriend even went explained how mad I was to the manager and that I was only there to sign something what should of taken 20-30 minutes tops, took 2 hours since the salesman cancelled the order to re do with his name and then walked me around the store telling me to buy more and more. The manager said he'd try to get my delivery out on my original delivery day but that didn't happen. The order that was cancelled by the salesman was still processing so it showed the delivery truck full for my area. It wouldn't of been full if he wasn't waiting on my cancelled order to be processed. I'm never going back to that store. They don't care about customer satisfaction only profits.
I do not recommend buying from the store. Go to the store to pick the item you want and buy on-line. Prices including delivery are much less and you do not have to deal with the salesman trying to up-sell you warranty and rewards plans. On the plus side, delivery service was excellent and product seems to be good quality.
The quality and price was great. The salesman Pierre was very helpful and pleasant to deal with. My only complaint is that I had to drive 30 miles one way to get my mattress from the Mathis brothers warehouse. It cost me over an hour of my time, 60 milesextra to my trip and that is just idiotic on their part.
Will never shop there! I only wanted to look around and was followed relentlessly after saying four times I will get you if I have any questions or ready to buy. Then while walking away from the stalker salesman I tripped over the hundreds of rugs on the floor and the other salesman proceeded to laugh at me while saying geez slow down where's the fire? This group of salesman are so unprofessional and rude.
Nice, clean place to shop. Spotted the chair I wanted right away. The store representative was knowledgeable and interested in y needs. I was left to explore all options, then advice was offered. Great shopping experience.
Terrible service....treated like second rate citizen for looking for best buy.
This is just like Mathis brothers. Predatory salesmen.
I loved the calmness of this Norman store. Though I went in 30 mimutes before closing, I was greeted cheerfully by Nicole P. She asked what I was looking for and took me right to the area of nightstands she thought would fit my request, which I bought immediately. I love the size and color. She was patient when showing me dining room tables and was very knowledgeable on what Ashley's carried. I left very satisfied and will be back! Thank you Nicole for your great customer service!
As always another great experience from Anthony and Brett at the Norman, Oklahoma Ashley Home store!
I had not been in an Ashley Furniture store in a few years and was very impressed with the quality of furnishings and the way they were displayed. It was a joy to see. The salesman was extremely helpful. He directed me to exactly what I was looking for. Thanks Luis!
Buyer beware! I recently purchased a mattress from this store, and the entire experience was a lesson in predatory sales practices. There is NO transparency in pricing, the creepy/nice salesmen will try to make you "deals" and you will find yourself trapped in their expensive, not-at-all-worth-it rewards program. The rewards program costs $70/year and if you read the fine print, it "auto-renews" every year and there is no way to cancel the membership! Not rewarding. So far I have sent two emails, stopped by the store and called to ask that they unenroll me. Everyone I've spoken with has been rude and dismissive--zero customer service after the sale. I have always tried to support local businesses, but now I am seriously hoping some honest company comes to town and puts these creeps out of business.
Timely, professional, and courteous! And, the interaction of the warehouse personnel was refreshing!
Atlantis was a great help! Positive shopping experience.
We Furnished a home with all Ashley products all of them have broke bought a 3 piece leather living room suit for over 3,900 before taxes ! And paid for the extra warranty ! The day a rip came and started to dis color on the leather and did a claim they would only give us store credit us almost half of what we paid ! So why pay for the extra warranty ? What a waste of money! ***UPDATE*** few hours later they called and said there was some “miscommunication” and now going to give me store credit (which I’m happy with) for the full price we paid for the set for !
Needing a chair for my dad who is going into the Veterans nursing home Tuesday. This store in Norman wanted me to drive to OKC to pick up his chair. They were not willing to sell off the foor or make an effort to assist in meeting our needs. Tylers in Purcell is willing to sell their chairs at a reasonable price and deliver to the VETERANS center in Norman for FREE and the same day! Highly recommend the short drive to Purcell and friendly family furniture store. Sorry Ashley you lost our business.
I had a great experience at this store. Connie was amazing at helping me find exactly what i wanted! I will most definitely be coming back in the future!
Great customer service and super helpful staff.
Very fast and efficient service. Got my order in under twenty four hours and early at that in reference to the time they said they would arrive.
To start this off, I want to emphasize how kind and wonderful our salesman was. Sadly, He was the only good part of our experience with Ashley HomeStore. We purchased the sofa on a Saturday evening, picked up the sofa the next morning at their earliest availability. My husband and I unload the sofa into our house to discover there is no where to attach the legs. We called customer service at the warehouse location to see if we were missing instructions. The lady seemed to have zero idea of how to help us and proceeded to tell us we would have to cut through the upholstery ourselves. Okay. That’s fine. Seemed a little odd though. My husband cut the holes to Attach both bolts to each of the four legs. We then discovered they only gave us 7 bolts. Not the required 8. We called back again. Once again they were absolutely no help. They told us it would be about a week before they could get new bolts to us in the mail...... We ended up driving to the hardware store to find bolts ourselves. Because who wants to wait a week to sit on their new sofa and have it sitting legless in the living room???? Fast forward a week. The sofa is sitting in the middle of our living room. I was doing dishes and notice a slight bend in the bottom of the frame. (Note my husband and I are not big people. I weigh about 110 and he about 180. The frame is broken. We called the next morning to file a claim. They tried to tell us it’s not covered anymore since it had been 9 days. I’m sorry, but a sofa should not break after 9 days. We are both hardly ever home. We sat on it to watch a movie maybe twice. Ashley has told us they would call Us back every day for the last week and we are done dealing with this. The lack of professionalism in conducting business is appalling. Take your money elsewhere if you want quality in your purchase and customer service. If a manager reads this, please educate your employees on communication and customer service.
Went in to look at some home decor pieces and was greeted by Tammy Garrett. I showed her what look I was going for and she made great recommendations and told me about sales going on. I never felt rushed or pressured to buy anything but came out with everything I wanted. Will definitely visit again!
Recently purchased a sectional with help from Tammy. She was very knowledgeable and very patient. Not pushy at all and helped us find exactly what were wanting! Definitely a great experience!! Ask for her if you ever need some good customer service and deals!!
Easy experience buying couch
This store is great and the people working there are the best. Very helpful and nice.
Staff is always friendly and engaging.
Great experience, Very happy with salesman and pick up location, Highly recommend to others.
Tammy is an Awesome saleswoman. She'll work with you while you're making your decision, gave me a Great deal! They have beautiful furniture, rugs, lamps, storage units. Highly recommend Tammy and Ashley Furniture, you should definitely stop in. If you do, ask for Tammy.
Best place to get furniture! Friendly professional sales staff!!! We will be back!!!
Most furniture here seems cheap, not ac place I would by furniture.
Their pricing its a little high for me
Thank y'all some much having the couch and the love seat in store. I very please on the delivery.
Tammy Garrett helped me, wonderful service and very knowledgeable
Ask for Anthony
Love this place
They're nice until they get your money. Then customer service goes downhill hard and fast!
Anthony was knowledgeable, friendly and very professional. My wife and I enjoyed working with him. He's a great asset for your business.
Very misleading! Franchise stores can’t and won’t work with other locations! DO NOT make payment arrangements until delivery is confirmed!
Connie our sales person was amazing. She listened and shared with us. Making the buying experience fun, easy and rewarding. Great quality and value plus she was very knowledgeable and applied savings and explained the promos,warranties,and options in a clear way that made choosing easy. Great store and people!
The salesman listened to exactly what we were needing, took us directly to options we had requested, and had an overall excellent knowledge of their merchandise. The delivery guys were kind and helpful, and they set the chair up ready to use for my mom.
Yeah I will never shop here again!! I purchased an expensive loft style bed for my daughter and not once did they tell me while I was there for an hour that the slats come separate and I needed to purchase those too so the delivery guys could set them up in the bed! Well the bed gets delivered and now I find out about the slats! So we call the store and guess what since they screwed up I have to drive 40 miles to the distribution center to get the slats! The most hilarious part is I don&'t own any tools
They arrived on time they called before they were going to be here everything. They put everything together and it was nicely done. Everything was wonderful and they were extremely pleasant and great with my two year old.
We went in and spoke to Cody and he made it so easy to find what we wanted and got us set up for next day delivery!
Lots of nice stuff. Was stalked from the moment we got in there, till the moment we left. Gentleman was very understanding of what we were doing, just looking but still felt uncomfortable while i was in there!
I did a review earlier. I gave the Abilene store a one review. They deleted my review. Buyer Beware!
Beautiful store good selection of starter furniture.
Kimberly was such a sweetheart! She was so helpful and patient while I was on the phone looking for a mattress.
We have baught 2 bedroom sets and a dinette set , love the furniture, when this are wrong they fix it no questions ask ! And living room tables ! Stolidly waiting for the items in our master room bedroom set to have everything match in color ! Different shades !!
Its ok price not bad just notmy type of store
The delivery drivers were supposed to get here around 3:30p-5:30p and they showed up earlier around 1p. It was wonderful and they were the nicest people. Thank you pierre in norman for helping me find my couch. I absolutely love it and it fits perfect.
Jordan very professional and honest, familiar with the furniture and store.
Great customer service, I love the selection, & very satisfied with the overall buying experience!
Good staff and products
Very great customer service. Very enjoyable conversation and knowledgable of the information in the store.
Great service! Thank you Brian, Billy, Carlos and Efrain. Our MathisBrothers pick up went smoothly. You were very courteous and explained the warranty in detail. Will shop with you again!
Quality furniture and exceptional customer service! The associates and managers at this location really care about their customers and go above and beyond to make sure they are taken care of.
Owned by Mattress Brothers
Quality merchandise at fair prices. Amelia was GREAT to work with !
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
