Ashley Store | Oklahoma City, OK 73120

Maci was amazing! She let us shop on our own but also allowed me to ask many questions and she found my absolute perfect living room furniture! I can not wait for it to be delivered next week!!

Wonderful customer service. Pleased with the selection variety.

Great service

Raphael was very helpfull with our purchase of couch and lovseat set

EXCELLENT customer service! Darrick was an exceptional salesman. PRO's: ▪️ Customer service all around was top notch. Darrick was THE BEST! ▪️Darrick was extremely knowledgeable of his job and able to answer all questions we had as well as offer advice. ▪️Darrick was friendly, professional, informative, and so patient! (like, Sooo patient with our many changes) ▪️The store has a great selection of furniture and great financing options should you need it. ▪️Trenton, the manager, was equally friendly and inviting. ▪️I love that Darrick wasn't a pushy salesman. ▪️Every employee we came across greeted us with a smile and was warm, friendly and welcoming. I was very impressed with that. ▪️ Excellent location. ▪️Store was super clean and organized. ▪️ Excellent experience all around and would highly recommend this particular Ashley's to anyone looking for furniture. Ask for Darrick! CON's: ▪️I really have no cons at the moment! ✨If customers have any say so on who gets Employee of the Month, I ask that you consider Darrick! He is well deserving of it.

patience and kindness!

Excellent and knowledge customer service! Thank you,Jim

Lacey was very helpful and knowledgeable with our furniture needs . We appreciate all the staff at Ashley !

Blue was an amazing sales associate!! Very helpful and personable !

You can’t just go here and browse and get ideas for what you are looking for because the sales people are like vultures and will follow you and over talk you the entire time. We decided on a mattress and to get some special deal you had to buy a pillow. I went through multiple pillows with the salesman and found one I loved only to find out at checkout that that particular pillow was not included. Total waste of time and the salesman should’ve known that.

Lucas was incredibly helpful and made finding a dining set and couch so easy. He was very knowledgeable and friendly and we truly appreciate his help! Thank you so much!

Lacey was awesome! Got approved for exactly what we needed and she even threw in a free pillow! (I paid for it lol)

Excellent people to work with

Great store and a wonderful and friendly salesperson named Dorris. I would shop there again.

SO in love with our new couch from Ashley. Loved working with Lucas Morton!! He knew exactly what we were looking for, knew we were on a budget and time crunch and rocked our socks off. Thank you so much!!

Really great customer service! Brandon Blue was super friendly and helpful.

Lacey made my purchase go very smoothly. Great service!!

Lacey was great

Love the store and Brandon or “Blue” was amazing.

the sales reps did a good job in directing us to the pieces that fit our stated needs. we found what we wanted and made the purchases.

Lucas did a fantastic job helping us coordinate a rug and pillows with existing sofa. 10/10!

The best customer service and our salesman was very professional and knowledgeable about it all.

A great thank you to Tim Miller. Tim has excellent customer service skills, extremely polite and professional. I will be back again when I need some help shopping for furniture or just to say hello to all the friendly people working here!!! He deserves employee of the year!!!!! Also thank you to the manager Zach as well, for help. Much appreciated 🫡

Ally was amazing! She found me the perfect couch and ottoman combo for my family! She knew we wanted comfort at an affordable price! She was very professional during the whole process! She even made sure I got to my car safely when I left as it was dark- great customer service!

Lucas was amazing and very knowledgeable. Awesome experience!!!!!

Talynn was so awesome!! She helped us find exactly what we were looking for and at such a great price. Definitely will be coming back to this store next time we need furniture.

I am very happy with my purchase and the staff has been very honest and open with me about the process.

Lacey was extremely knowledgeable, and very nice! Everyone I talked to there was nice, no shopper stalkers!

Dorris is great and very knowledgeable!

I purchased my 1st La-Z-boy chair today and Darrick was phenomenal to work with. I explained all of the features I needed and he showed me a chair that checked off every box. He was so knowledgeable about the product, warranty, etc, and answered all of my many questions. Darrick was professional, friendly, listened to my needs, and was a pleasure to buy from. I will go to him for any future furniture purchase.

Tim Miller was great to work with and immensely helpful. He made the experience enjoyable.

Dereck was great. He helped us find exactly what we needed and nothing we didn’t. Great selection and very reasonable prices.

Taylon was fabulous to work with and did a great job helping us through our purchase. Go see her! You won’t regret it.

Thank you for an enjoyable purchase.

Our first experience with Ashley and it couldn't have been better. We were in a hurry and the sales team was super efficient and very friendly. We bought a sofa and loveseat and were finished in record time. LauraLee was amazing and never once made us feel pressured. We will definitely be back!

Bought a couch and chairs from them over a year ago. When we got it, part of the couch pieces were missing, chair bases were extremely loose and would fall apart. We also found out that a recliner portion of the couch had a bent frame. It's been a back a forth with them to get them to fix the furniture for an entire year. They clearly don't care to fix the problems that we have because of their shoddy craftsmanship. They have also canceled their appointments to come fix the furniture multiple times now. I also live outside the metro, so the only appointments they offer are always a month out. I will never buy from them again.

Mr. Blue was very knowledgeable and professional. He answered all my questions and was so patient and sweet as I went around testing several different reclining sofas. Purchasing was quick and easy.

Blue was so very helpful and so were all that came up and asked if I needed anything. Got just what I wanted and who knew some custom choices could be free. I sure didnt. Will be back for a recliner soon.

Joshua Jenkins was very helpful with finding me what I needed. Initially, one of the sale reps stated they did not have what I was looking for. As I was walking out, Joshua asked what I was looking for and suggested something similar to what I was asking for. Thanks Joshua for being so helpful!

Everyone was really nice and informative. They showed me several recliners that they had in stock and several competitors recliners to see which worked best for me. I purchased one of theirs because it was better for me than their competitors. Very happy with the product and sales team that helped me.

"Door step delivery"where the delivery men refused to bring it to my doorstep. Called their management who stated oh yeah our policy that you have ( available on Ashley furnitures website) is outdated our drivers don't do that anymore. Maybe change your policy online then instead of blatantly lying to your customers.

Do not purchase the protection plan it is absolutely useless. We spent $27,000.00 there and when we tried to file claims all of them were denied. My wife fought hard to get my recliner covered and after 2 years finally got an approval. Now the ashley store is avoiding sending the new chair because now we live out of state. There also avoiding us talking to supervisors and avoiding phone calls.

As a 22-year old who’s living on his own for the first time, I have to fully furnish my own apartment. And finding the right mattress within my budget was very important to me. From the time I entered the store, Lucas was by my side and helped me explore all my options and explain them in a thorough, simple way. He eventually helped me find the perfect mattress and made the pricing work for my situation. Towards the end, he handed me over to Shay who helped confirm all the details for my payment plan. She was very kind and explained all the steps to me. Overall, this was a very pleasant experience and I’m happy I was able to leave with my first mattress, and it was made possible by Lucas, Shay, and the amazing team at Ashley! I highly recommend this place for anyone looking for all kinds of furniture at great values and wonderful customer service!

I have purchased a few things from here and the sales staff is always fun to talk to, kind and excited to show me options. They are great.

Darrick was the best sales associate I’ve dealt with in furniture purchases. I will definitely be back for all my furniture purchases in the future. Super kind very patient!

Derrick was awesome and showed me all around until I found what I wanted

Dustin did a great job! He didnt preasure & gave hood advice. Thank you Dustin

Ana was so amazing!She was very patient and helpfull..i really enjoyed spending my money on so many nice things she showed me...Good job with having her on the salesfloor.

My sales associate was wonderful! Kyle was patient and very accommodating by getting swatches of fabric to coordinate with accent pieces of furniture. For 90 minutes he made sure I had all of the information I needed in addition to giving me the right prices. I will shop with him again.

It was a great experience. Lacey is always very friendly and helpful. She’s the only one we buy furniture from. She’s amazing!!

Chase was excellent to work with . I will be going back . He was patient while my kids chose what they wanted and very professional .

Joshua was a fantastic help for our couch purchase today!

I like the furniture in Ashley store, but I always check walmart, wayfair, Bed Bath & Beyond for the same exact furniture that they have in the Ashley store. Many times Walmart has Ashley brand Furniture of the exact type that the store carries for less. I go into the Ashley Furniture Store the least amount because the salesman pester you and don't let you look at the items by yourself without really brushing them off hard. And I don't like to do that because it makes me feel like I'm being rude. This causes an instant disdain for walking through Ashley in the rest of the stores there. When I left the Ashley store which connects to the mattress store I thought the salesman would leave my side. The salesman told me he's not allowed to let customers walk around by themselves because the manager thinks they're not doing their job. Honestly I go in there to look and I compare it against other things I see and I really don't need the salesman bothering me while I'm trying to think and imagine what this item would look like in my home. I like Ashley Furniture but the Ashley store is the last place I would go to do to the way you have your salesman attached at the hip. My salesman was nice and helpful but I did not need the assistance.

Had a great experience working with Timothy on my furniture purchase. He was very knowledgeable and easily to work with, I would definitely recommend him to anyone looking for a great shopping experience.

We really appreciated the help we got finding a new dining room table! The process was fast and easy and we will definitely shop there again!

I purchased a cabinet early May 2024 to be delivered the Tuesday after Memorial Day. It is now 07.08.2024 and they have been to my house 5 times delivering damaged, dusty, scratched up cabinets. I guess they cannot do any better because I’ve been told they had several pieces arrived at their warehouse that were damaged. Well why try to pass it off to your customer because your integrity is now in question. Horrible!!!

Ally was extremely helpful and patient with us while we shopped and looked at several options. We purchased a sectional and are looking forward to having it delivered. Would definitely recommend coming here and having Ally assist with any purchases!

My mom and I came in looking for bar stools and Lucas was so beyond helpful and kind! He took great care of us and provided excellent customer service. We got our beautiful barstools, plus a few other items. We will definitely be back and look forward to working with him again!!

Tim Miller was great! Highly recommend Ashley!

Chase was patient and knowledgeable, appreciative of his great customer service!

I went in for a reclining couch and Chase was super helpful! Showed us all the options and explained power could be used off of a battery if there was no socket nearby. Ended up purchasing a manual reclining sofa that is very comfy. Eased our concerns of not having the item in time for our moving date by showing us that there were plenty in stock and telling us exactly how to pick it up.

Chase was great! Very knowledgeable and helpful. Found a very comfy couch.

Chase was fantastic! 10/10 recommend!

Everything was perfect, the delivery crews were very polite and efficient. The mattress was wonderful! Really nice to wake up without pain. Our sales advisor, Chase Ballew, did a great job handling our entire purchase.

Ask for Chase when you arrive. He was super helpful and not pushy.

Chase is a mattress expert!! If you’re looking for a new mattress you NEED to ask for Chase at the front door! He’s an all around great person and will truly take care of you! I couldn’t be any happier with my experience at Ashley’s because of him!

We so enjoyed our sales associate Chase. He really went above and beyond. He shepherded us through the entire process and was so patient answering all of our questions.

Highly recommend Ashley for all your furniture needs! Great selection, affordable pricing, and helpful staff. The sales associate assisting us, Blue, was incredibly welcoming, informative, and patient as we made our decisions.

Very clean and friendly employees.

We came to Ashley’s to get a king bed and Chase took great care of us. Taking his time to figure out exactly what was the best fit for us. We left with an amazing bed and pillows for a great price!

Great service. Very friendly and knowledgeable staff. Thanks to Lucas for a great experience.

Very average experience here with below average customer service. After purchasing multiple pieces of furniture and after their respective delivery, there was no follow up at all. Then, when using a credit to purchase an additional item only 2 weeks later, no benefits of the previous purchase were carried over or accommodations were made. In between it all, I called for account help and after leaving all information needed with a team member, there was no call back or follow up. After this credit use, I will avoid Ashley Furniture, especially this location.

Only reason I gave a star is because I had to. We bought a bed from there not even a year ago and it has already fell apart. I sent in pictures to the insurance just for them to tell me they won’t fix it. My bed is LITERALLY on the floor because of the poor and CHEAP parts they used. I would not recommend at all. We got the Hillcott Queen set and it’s CHEAP CHEAP CHEAP!! Not even real wood smh. Now I’m out of a bed 🤷🏽‍♀️

We had a fantastic experience purchasing a new mattress! Lucas was so helpful and patient with us while we considered our options!

Kenny and Tim are beyond wonderful to work with, and very informative. Didn’t feel pressured at all and it was a smooth purchasing process!

Lacey was terrific. Patient and assisted us with numerous options. Zack and Jonas were also quite helpful, overall nice experience.

Went to get my kids a new sofa today. Worked with Jonas and he was amazing! Helped my daughter decide between two couches and she left very happy! Also got the protection plan with little kids so they will be all set! Great store on Memorial with great employees! Definitely will go back in the future! Thank you Jonas!

Horrible experience. The sales lady would not leave me alone. I just wanted to look, kept telling her that but she wouldn't leave me. I will never go there again.

We were quoted prices inflated above online advertised sales from Ashley's website. They also inflated the protection plan cost and wanted to charge $139 "Mathis Rewards membership fee" to get their "special" pricing.I bought online and saved $239! On Ashley's website, I also found an extra $50 off for signing up to receive e-mail ads and another 5% discount for military & first responders.

Elia was really great with helping me and listening to what I was looking for. Very polite and was very pleasant working with her. Others were very polite and offered me help too.

I had a great experience picking out two club chairs. Our salesperson, Timothy was so helpful and didn’t rush us. He even helped us get some extra discounts on the chairs we picked out.

I really like Brandon. We had fun with the sale. High marks for this gentleman.

(Translated by Google) Kyle was crazy. 11/10. (Original) Kyle was rad. 11/10.

Darrick was great to work with!

Fast and friendly service. Our sales agent B Scott listened to my needs and budget and found exactly what I was looking for in a sectional. It was a fast transaction which I needed and appreciated. In two days my sectional will be in my home. Perfect purchase experience.

We came here to see living room furniture. Salesperson following us all the time. It was uncomfortable. We leave because of that.

My experience at Ashley's was great! We walked in and were greeted right away by Avery! Avery helped us out the whole time, and was beyond patient, kind, and very helpful. He helped us narrow down the kind of couch that we would want, and was extremely knowledgeable! Would definitely recommend this location, and especially Avery!!

Great service. Very accommodating.

Great experience. Kyle made things as easy as possible. Definitely coming back for a new mattress as soon as possible.

Kyle was amazing and awesome to work with!! Got everything I needed in one place. Kind and patient staff. I felt at home.

Came in and found the perfect sectional. Talynn was so sweet and helpful.

Maci and Zack were great! They helped me find just what I was looking for. I will be shopping here again- I already have something on my wish list !

A great employee named Lacey helped me find the best table today. I came in with specific measurements and likes and she had the nerve to save the best one of all for last lol. Lacey, I really appreciate you finding my needs and hooking me up with some discounts 🫡. Yall go see Lacey for ALL furniture, not just dining table.

We went in looking for a living room set, Brittney greeted us at the door and showed us a few options that would work with what we asked for. She then turned over to Tim who showed us a set that was almost exactly what we needed. Almost because the complete set was just slightly too big for all 4 pieces to fit in the space we have. I'm super excited about the new set to be delivered.

We purchased 2 couches and a rug less than a year ago. The salesperson suggested we pick up the extended warranty and we agreed it would be a good idea - especially for the rug since we have a few dogs. Well, it proved to be a good idea 9 months after our purchase when our sick dog soiled the rug. We called for service on the warranty only to discover that the rug was "not covered". We called the store assuming it was a mix up, but the assistant manager told us they did not cover the rug. This is the sole reason we purchased the warranty. He said he would do some investigating and get back to us. That was close to 2 months ago. Watch out for this sales tactic when purchasing.

Kelly and Ally helped us find beautiful furniture at amazing prices for our new home. Thank you to the whole team for all of your help!

Ethan was VERY patient as I moved around & around the store. He was very helpful & knowledgeable of each piece of furniture I looked at next. He knew how to figure the discounts & any delivery charges and of course, my deposit. I was happy with the afternoon of shopping.! I will ask his help next time too.

Zac and Talynn were great with helping find the perfect mattress for my wife and I!

Kyle was a great help. Listened to what I needed, helped me shop w/o being pushy and helped me and my husband get out of there in no time. We are definitely happy with our purchase. Thank you Kyle, we appreciate you. We’ll be back.

Don't ever buy furniture from this store. If you do, do not buy their protection warranty. I filed a claim on my chaise sofa in October 2023 and here we are in April of 2024 and my claim has still not been fixed. No technician have been scheduled and no parts have been ordered. All this company does is make you empty promises and steals your money.

Do not recommend and do not buy the furniture care protection. It's all a scam. Gaby and Monica precidio are claiming to be the owners of this company and denying all claims followed by their superiority and no on is above them to speak to a higher up. All claims denied and wish I had read the reviews first before buying anything.

Nice furniture with good prices! 😍 #homedecor #furniture #interiordesign

Brandon Scott is the best! So helpful and doesn’t add any pressure to the process when looking! He was a joy to be around! My family and I will for sure ask for him from here on out!

Nice furniture at reasonable prices. Wonderful staff.

I originally gave this store a good rating bc of the salesperson and I thought I had a good deal on an Americana mattress from this store, but turns out I received a knock off!! The info on the tag is the same but it's clearly not what I had chosen in the store!! It doesn't even feel the same! I advise u to check the items u receive closely. I'm very disappointed!! 😞

ubanc by to buy furniture and was yyyygreeted at the door by Ducaas canwas stfriendly, professional, and knowledgable. He showed às well as explained to me the different materials that go on furniture. Next, he found me the right 2 pieces to go in my home. I was very happy to hear the sale was on and tomorrow my furniture arrives. Thank you, Duncan!

We were just shopping for chest and night stands. Taelyn was very helpful and not pushy. We found what we wanted and were very pleased.

Ally helped me with my purchase. She was very patient and attentive, of which I greatly appreciated. I really enjoyed my experience. I hope to work with her again. Everyone there was pleasant.

We went to look at beds and was helped by Brandon Scott, he was very helpful and a good respectful salesman he gave us options and gave us room to talk about it and discuss things he wasn’t pushy and was very understanding. He helped us figure out what we wanted and we ended up buying a purple mattress.

We have purchased several items of furniture from the Ashley home store. We’ve always been pleased. However, that drastically changed in Dec 2023. We special ordered a brown sectional. This purchase has been the most frustrating and complicated purchase we’ve ever had anywhere 1. There was no communication from the store throughout the entire process. We had to always call them and received a rude individual in customer service 2. The deliveries were not made during the scheduled delivery times. My husband stayed home from work to receive the delivery. We were never contacted to say they would be late. when we called were rudely told they couldn’t tell us when it would arrive. It arrived over 2 hours after the scheduled time 3. The furniture was significantly damaged when it arrived. We were told the store would contact us that evening or the next day to order a new piece. No one ever called. We called them and were told they would pick up the damaged piece and repair it locally. 4. We requested a new piece vs a damaged repaired piece. The manager refused. 5. 2 1/2 months after we purchased the sectional the damaged piece was picked up for repair. 6. Customer service wanted us to sign a contract charging us for the pick up of the damaged piece and the delivery. We refused. My husband rewrote the contract which they agreed to 7. The brown sectional we ordered arrived in gray. They couldn’t locate the color we thought we’d ordered. We agreed to keep the gray as this was the only color they could now get in this sectional. Positives: our sales person, Wes, tried to intervene on our behalf. The people delivering and picking up the furniture were very helpful and apologized for lateness. They said we should have been called I will never shop at Ashley again. The lack of communication, the rudeness of Loren in customer service, the refusal to order a new piece they damaged instead of ordering a new piece from the manufacturer was beyond frustrating.

Professional and informative

EM was the star of this visit. First coming here looking for a specific type of bed frame. EM found us exactly what we wanted. She was amazing to work with, very polite and helpful! Would definitely recommend this store and her specifically.

Brandon Scott was awesome! He helped us fine just what we needed!

I would not recommend this location at all, and my experience somewhat mirrors Mr. Mitchell’s in his review. I went into the store to purchase a round dining table and set of chairs. I had looked online and knew the set I wanted. It was on display in the store and in stock at their warehouse off Reno and available for me to pick up or have delivered. The table was separate, and the chairs were sold in two packs…not a special bundle sale, but literally packaged as a pair at the manufacturer with combined assembly hardware, etc. This is relevant later. Upon checkout, I was quoted a price nearly $500 higher than it should have been. When I questioned it, I was told that the tagged price for the chairs was PER CHAIR, despite that price being exactly what the website showed AND the tag clearly stating “2/CN” (two per carton). Salesman was new, so he called over a ‘manager’ who then walked away to call another manager named Katelyn because they refused to honor the clearly tagged price OR the nearly identical price on their own website. ‘Manager’ came back and said that Katelyn would only honor the tagged price and nearly identical website price if I purchased the Protection Plan AND their membership. Keep in mind none of the pricing I mentioned above was the member price…it was all the higher non-member price. When I told them I would just buy it online instead, the ‘manager’ argued with me that I would be required to buy the membership online, which is categorically incorrect. I left, ordered online, and had it delivered. Clearly there are some very serious integrity issues at this location.

Highly recommend Brandon! He made buying an all new living room set so painless. Not only did he listen and try to find what was best to suited us, but he was never pushy or just trying to make a sale. He was genuine and we will definitely be back as we continue to remodel our home.

Great assistance, great product and great price!

I went to Ashley looking for a queen sleeper sofa. The salesperson Kyle was very friendly and helpful and provided me with information on each of the sleeper sofas he showed me. He was also great in getting me a good deal on the sleeper sofa I purchased. Kyle and his friendly demeanor and his humor are definitely an asset to Ashley.

Dorris and Sam were both really helpful and patient with us! Thank y’all for all the help!

We went to shop with a family member and we were helped by Ashton. He was so kind and professional we decided to buy some furniture as well. Highly recommend.

Well, enough cannot be said about the exceptional service I experienced with Team Lead Brandon. His professionalism and courteous service was welcoming and very pleasant. Brandon’s product knowledge was a great asset in helping me make an informed decision. Moreover, Brandon discovered that a much needed product was not included, which would have ruined my purchase, and guided me to an economical purchase that didn’t hurt my pockets. If you want to shop with a pleasant, no pressure experience, come see Team Lead Brandon at Ashley’s Furniture.

Ally was very helpful and matched the online price we were looking for. They had the sofa we wanted in stock and our whole transaction took less than 30 minutes. Ashley has good quality furniture at great prices!

What an absolutely joke of a business. The sales staff are bright eyed and friendly. They get your money and everyone becomes a jerk when you have a problem. From the time I called this store on Sunday morning when they opened all the way to them bringing out the replacement piece and having an issue with it. They do not care, you’re bothering them by having the audacity to expect a product to be what you paid for. I’ll load this $1800 couch up and return it before I tolerate another ounce of disrespect from a Mathis Brothers staff member. I knew I should have gone to the place down the street.

Their Sales personal an their Customer Care Representatives are always professional, friendly and helpful.

Absolute nightmare! We live two hours out from OKC. I do not have a lot of free time with my work schedule and being a single father with sole custody of my two daughters. I like to keep things simple. I attempted first to make an online purchase for what we needed, but YOU ONLY GET 0% IN-STORE for 60 mos. I called Friday to confirm with the Ashley location at 3400 memorial road. They told me yes, I asked if I could give them all I picked out and make my purchase over the phone? NO, they told me I had to come in person. Okay, I have an Ashley card with an $8,500 limit. We just got a new home as we moved from Jenks for a promotion with work. My mom moved with us to help me with the girls as I have a demanding full time career. If I can’t make it to drop off or pickup we have mom to help. I appreciate her sacrifice and for loving us so much, that she just moved across the state to help us. I wanted to get her a new bedroom set. My oldest in now a pre-teen and she needed a new bedroom set. Our new home has an odd shaped family room. Although my current furniture is nice. It just doesn’t look or feel right in the space. So, I we needed a new sectional for the space. Now, my girls have been through a lot. I don’t have enough space her for that story on here. We are selling the only home they have lived in back in Jenks. I want the new home to be awesome for them. Living spaces are a big part of a home being awesome, along with love in the home. I’m saying this because getting this furniture was a really big deal for me. Because, the girls are my world. My plan was to use the 0% for 60 then payoff when our Jenks house sells. Now, the Jenks house was completely furnished by purchase made from Mathis Brothers and Ashley in Tulsa. The OKC locations are owned by the same owners. In Tulsa we never experienced the games and lies as we did in OKC! I work six days a week and just didn’t have the time to not purchase on this trip to OKC. I must say after my purchase experience in OKC, I will submit a claim to the Federal Trade Commission, the Oklahoma Attorney General, and anybody else I can think of who might stop what I experienced. At the OKC store you have Ashley and Mathis connected. We picked out a bedroom set for my oldest daughter. All of a sudden, the price posted for the bed was “just the headboard”, the footboard and side rails were extra. And the slaps underneath were extra too! The played my daughters emotions against me. Note, I’m all for people making money. I just do not appreciate the BS and lying. What was most important was my daughter’s smile before they came back with the manager and pricing and lying. The bedroom set was on the Mathis side. I was pissed but, that smile and the relief off just having this done took a high weight of being a failure off me back, as time is the one thing I do not have enough of. Because it’s a long trip to OKC and back. Okay, I got off work late and we need to get this stuff! After the drive in, it was 6:30 when we got there and they close at eight. I told my family we are going to the Ashley side. I thought surely the first portion of our experience was just the Mathis manager. (I want to say now that each salesperson was awesome, they did not control anything and brought is the seasoned trained assassin managers to do all the dirty work) We found my moms bedroom set, we got mattress’s for both bedroom sets, and then we found the sectional. Boom! We are all pumped and excited! Then the manger who is as in and out comes back. I was just deflated and confused because the online price can not be got at the actual location, the manger says. He can beat, match, or get close to online price if you buy the protection! No 0% is not available, unless I wanted to pay the not published higher pricing strategy. The whole experience turned into a nightmare. I had two girls excited and my excitement turned into just timber the girls are so excited. As a parent I did not want all away because of how hyped up this trip to purchase was for our family. I’m out of room. Stay away!!

Maybe they have good furniture but I couldn't really tell you because you can't take three steps without being hounded by a salesperson. They have more salespeople than chairs. We were approached by 10 different salespeople – all oozing desperation. We would have purchased a chair if we could have a little space to talk about it and browse around without being constantly pestered.

Overall a good experience. The employees there were really friendly (almost too friendly). They offered myself and my wife a bottle of water as we arrived. ONE thing though, the prices in store are have definitely been increased compared to online. Before you purchase your furniture make sure you bring this up so they can cut the price a bit.

Loved it

Very friendly. Very understanding to what we were wanting. Financial part was nice and easy

We came in at the end of the night and Ethan was quick to help us find everything we needed. Everyone was welcoming and helpful.

Lacey was great to work with today. Very helpful!!! Thanks for her help in getting two recliners today.

Huge shout out to Tim Miller!! What a wonderful experience we had today. We could not have asked for someone so knowledgeable and friendly. Thank you for helping us make this big investment for our home relaxing and easy. Also, thank you to the Manager Kenny, you have a great team, that takes a great Leader. Thank you for helping us today! You guys Rock!

Beautiful store, great sales people! No high pressure. Lacey is my sales lady and a joy to work with. Her manager was also very helpful and pleasant.

If I could give a negative star I would. We have a heart patient coming home and needed to get a bed for him fast. They told us they dont deliver. We get to reno location to pick up order and they said that they always deliver. Then we get home and there were mismatched parts and missing hardware and they said they won't give us the missing hardware. Will absolutely never do business with this company again. We spent thousands of dollars and they've been zero help.

Had a great experience with Brandon Scott. He made shopping for a mattress easy. Really knew his stuff. Ask for Brandon next time your in!

I worked with Kyle, everything went fast and smooth. I got a great deal on a beautiful bedroom set. I will do the rest of my home furnishing with Kyle and Ashley Furniture in the future. Thank you for making things simple.

Knowledgeable sales people, but they are seriously over priced ! Shop before you buy.

Brandon at the Ashely Furniture store is amazing! Gave me a crazy deal on 4 pieces of furniture. If you need a sales person, see him! Great personality, friendly, and super kind! We will specifically go back to see him, for more deals!

Ike was extremely patient and very helpful and had great knowledge of products. He was very friendly and we will definitely come back to this store and have him help us again.

My husband and i came in looking for a bedroom set & were greeted by Stone upon walking in. He was funny & had our attention right away. He showed us a few options similar to what i had liked online to make sure we weren’t going home before seeing the in store options 1st. I was convinced on the set I saw online so he placed a special order for us without any fuss. The process was fast & smooth. Great customer service from Stone👌.

Don’t purchase mattresses from Ashley Homes. They suck.

Mattresses at Ashley homes suck do your self a favor and buy from anywhere else not these people

Great customer service!! Enjoyed working with Zoe.

Lacie did a great job helping us to find the perfect furniture for our new home.

Went back and asked for Brandon Scott because I had looked before and he assisted me. Excellent customer service and I feel I got best price today.

Looking for rugs and the store had them.

Please go and request "Mina." I visited the store before Christmas and she was amazing and worked really hard to try to find me a chair for my dad. The store was closing for the night, and she did not rush me because of that! Beautiful selections and great financing! Thanks Mina!

A very nice store with helpful people. Stone Cruse was salesman that helped me find what I was looking for He is very knowledgable and was great to work with.

Brandon Scott helped us find our perfect couch and it was quick and easy! He is professional and knowledgeable, just a pleasure!!

Allyson is a terrific sales person!!! Ask for her and she will make sure you get what you came in looking for and then some! She’s great!

Very nice staff, the store was very clean and organized, they were able to help me on what i wanted to get would love to come here more again!

Dorris our salesman was perfect and very knowledgeable . We really had a great experience because of him!

Brandon is amazing! He definitely knows his business very well. Tell him what you want and he'll deliver. I 1000% recommend you go and see him if you are ever wanting to buy furniture.

Great place and customer service is great.

I could not have had a better experience. Zoe was the Ashley representative that helped us through our visit. Professional, courteous, respectful, knowledgeable. Great extension of Ashley.

No pressure. Just checked on you, here & there. Prices were very reasonable.

**Update: was told to email customer service and that the manager would call me to discuss this unpleasant experience. I never received a call. I even emailed back customer service to inform them I haven’t received a call from said “manager”. 5 years ago I purchased a lot of furniture from this location. I even wrote a raving review but was forced to delete it to mention what I experienced today. My husband and I came back to browse for our new home and were harassed by an employee when we clearly and kindly stated we were not going to purchase anything in the store. After multiple attempts of telling the employee we did not want his help or advise, he said “it’s my job to be assigned to you while you’re in the store” we then stated we were leaving and he made several smart remarks to us as we left. I am very disappointed to go from a great experience 5 years ago to this dumpster fire of a nightmare. I don’t appreciate being harassed or stalked through the store. Needless to say, we will be shopping elsewhere for our future furniture needs. I hope management sees this and takes care of this before they lose more customers.

My wife and I were harassed by an employee the entire time we were there even after I told him we did not need his help. The employee then explained we are stuck with him and was very rude when I said we were leaving. I will never go back there!!

Blue did an excellent job of helping us find the chairs we wanted. He was very considerate and patient with us. We are very pleased with our experience with him and Ashley.

Ike my salesperson was so kind and not pushy. He really helped me make the best decision.

I found what I needed for my office!

Exceptional service doesn't even begin to describe our experience with Blue. His dedication to the job, professionalism, and unwavering kindness elevated our experience beyond expectations. Not only was he incredibly knowledgeable, but his willingness to go above and beyond was remarkable. Blue didn't just fulfill his duties; he invested extra time ensuring we were taken care of and also fully satisfied. His expertise was matched by his genuine care and friendliness, making every interaction a delight. Moreover, his professionalism shone through every task, setting a standard that is truly commendable. Additionally, credit must be given to his manager Zach, for fostering such a remarkable work ethic and maintaining a team that excels in customer service. Their leadership undoubtedly reflects exemplary performance. Zach and his team will make sure you get best deals possible and help your dream home come to life. My wife and I experiences were nothing short of exceptional, and we're immensely grateful for such outstanding service from everyone at Ashley.

Ally was great to deal with when purchasing our furniture. She was not pushy or in our face. She was honest and was knowledgeable about what we wanted. That is why we came back to make the purchase.

It was a great experience for us. Our sales person, Blue, was very friendly and took his time to understand exactly what we wanted. He explained the entire process step by step so there was nothing left for questions. He mentioned that he was new to the job and he was still very knowledgeable and helpful. Highly recommend him and Ashley.

went into store in search of a specific style reclining couch. we were pleasantly met by Brandon Scott. he explained store rewards program that was used to discount the floor models, from their retail prices. he offered the option of financing & discussed terms. we initially found a moderately priced unit, that would have been reasonably priced at the discounted rate offered with the reward membership program. we toured the store a little and found another model of a fairly significant step up in retail price. Brandon worked up an offer that included additional warranty, membership & delivery included in initial retail price of the couch, essentially making the couch itself about 30 % off… nearly comparable to the first couch seen. nutshell, Brandon is awesome. He actually listened to our needs & made it all happen. five outta five stars. thank you, Brandon…

Store was well stocked with many selections! We found two chars that were just what we wanted! Our salesman Josh was great in showing us many options, and was patient while we made our decisions! Highly recommend shopping for furniture at this location!

Pretty bad experience. Went looking for a specific piece of furniture and the saleswoman kept showing us different things and trying to pin my wife against me when i would say thats not what we want. She would use sales tactics on my wife like “lets go look at stuff we like” “these are nice pieces but he needs extra convincing” “does he like anything?” All of this after telling her exactly what we’re looking for and not being shown what we asked. I shouldn’t have to be convinced to like something. Edit: response to owner; not everyone shares the same sense of humor? Trying to “convince” your customers to buy something they don’t want isn’t humor, its just Bad business, definitely will not return.

Got a credit card just for this purchase and it couldn’t be used at a store. Trying to use it online and it won’t work

Darrick is the absolute best salesman! Will be going back just because of him!

Ike was knowledgeable, helpful, and quick.

Mike was awesome! He helped me with a bed, mattress, no springs, dresser, bar stools and some cozy “chewbaka” chairs. It was quick and painless. Saved me time and money.

Amazing service! Omar was so nice and helpful. He made the experience great!

Stone was very patient and helpful to us and our 3 grandsons in finding the right couch for all of us. That was not an easy task! He stayed after the end of his shift for us to come back and complete the deal. His knowledge of products, listening skills and salesmanship were the best!

Salespeople were very knowledgeable and personable. The only issue I had was the total amount of time it took to complete the transaction. After selecting the chair we spent another 45 minutes completing the sale and I was paying cash!!! Why? I was shopping with my 90 y/o mother and this was just an excessive amount of time spent waiting. And we were the only ones checking out at that time.

The sales person Darrick Sanders 4004 was great. I gave him a few details and he knew exactly what I was looking for, man knows his stuff! Also he was very polite and thorough

Great customer service Zoe helped us and answered all our questions so we highly recommend Zoe for all your furniture needs.

I wasted a Sunday walking through and picking furniture (sectional, dining room set, dresser, and patio pieces). I needed the mirror of the display model sectional, wasn't in stock. So we sat for 45 minutes building a sectional out of in stock pieces, great experience. Get done and ready to make a deal, the only missing piece is a piece of the display, which they refuse to sell me. They said it's ok we got the mirror image coming in from Tulsa in 2 weeks. Fine I guess I'll wait two weeks for my sectional even though it was actually the most important thing. But then the price is $1,500 higher and it didn't include my patio stuff. Oh yeah see the patio furniture is "as-is" has to go on a separate ticket. Whatever again. By the way will you be able to take those patio pieces with you? Even though you're paying $400 for delivery and a truck is already coming to your house we can't put that in the same truck. What?! I told them that's unacceptable, I won't even argue about the $1,500 price difference or the two weeks I have to wait for the couch I didn't custom make, but I need you to put all of the furniture I bought in the truck and bring it. Nope can't do it. Can't sell you the display model so you can have a couch today, can't deliver your furniture, and it's all going to cost 2,000 more than we said for the inconvenience. Bye. Edit: salesperson Ethan was awesome to work with. Whoever kept telling him "no" to very reasonable requests is the issue. Edit 2: it's been 3 days, no one called

It was great.

Staff seemed clueless and their common answer was "go online"

Wonderful experience! Josh, Jen and staff were very accommodating!! We will definitely be back!

Ethan was wonderful to work with. He was very helpful with no pressure and worked to get us the best deal.

Great employees willing to help you, especially one named Jennifer Pellow. Our mattress was delivered and it was the wrong size due to our fault. Problem was we had already taken our bed apart which left that mattress sucken in so bad we were not going to be able to sleep on the mattress. We went into the store and Jennifer Pellow helped us order the correct size. Only problem, delivery to where we live wasn't for another 3 days. She immediately got on the phone reaching out to all delivery trucks to see if the mattress could be brought to us that day! We left the store and before we got home Jennifer called saying we would get our mattress that day! Jennifer took a real interest in us and our problem and was determined to fix the problem. She went out of her way to help us which shows she is an outstanding employee and definitely made us a customer for life.

Great

Ashley is great! My family and I were walking around and couldn't find the right living set for me but Joshua led us to the right spot in the store that had the furniture I loved. Super excited for it to be delivered. Thanks Joshua and Ashley Furniture!

We just bought our bedroom furniture (bed, mattress, adjustable base, and dresser) and enjoyed our time spent with our sales woman, Ally! Such a great experience!

Michael was easy to work with and very helpful.

The store was beautiful and new. Everyone who helped me was very kind and not pushy. What a great experience. They have a wide range of selection and price points.

Had a great shopping experience during Labor Day sales. My fiancé and I were greeted by Dorris, who was very knowledgeable about the product they were selling. They were easy to talk to and got us a great deal on a sofa. The process was painless, and I look forward to using my rewards for future purchases! Highly recommend meeting with Dorris as your salesperson.

It was good

Shout out to Allen!

Today was visit two of two so that we could finalize our purchase of our beautiful sectional that was sold to us by Allen Tyler who was very respectful, kind, patient and went above and beyond. With the help of both Derick H and Darick S the over all experience was fantastic……and then there was a gentleman by the name of GL who works on the mattress side of the store. As I was viewing some pillows that I had mentioned to Allen I wanted to purchase which were the Purple Harmony that were on clearance “as is” shelf in the mattress section, I had pulled them off and asked GL if I could purchase them with my sectional and he told me “no they have to be purchased on this side since the inventory is separate.” I said okay, let me tell my salesman and if it was ok to hold them for me and so he did. Then after my long negotiations with Allen and both Derek’s it turned out that two of the pillows were sold under my feet and he also put his name on the ticket to get a commission off of it which in my books a HUGE mistake and very shady, Derrick H told me he would take care of me in which he did but that did not make me happy at all. Needlessly to say, GL made my experience unsatisfactory and I hope he has the integrity to account for his HUGE mistake and apologize for what he did I also would like for the GM to reach out to me so that he knows whats going on in his store when it comes to customer satisfaction. If it was not for Allen, and both Derrick’s I would have walked out an unhappy customer. Thank you again Allen Tylor, Derrick H and Darrick S for your hard work and efforts.

Great experience! Lacie was very helpful and patient as we made a decision on our purchase! Prices are very reasonable! Will shop with Ashley Home store again!!

Beautiful new store. Helpful sales staff, no pressure shopping. Great selection of furniture and accessories.

Our sales woman was awesome! Answered all of our questions and even rearranged the store a bit so we could see our selections together! Will be back for sure!

Brandon was an amazing sales person he went out of his way to get us what we wanted

Had a wonderful experience with Brandon and Tim. Both went out of their way for us and went into details about the products! Even the sales manager was amazing.

Friendly team member

When you go to Ashley, ask for Darrick Sanders. He’s knowledgeable, willing to help, and has a great attitude. He’s also a great listener and can help you pick what you’re looking for really quick. He helped my pick out a chair to finish my room and it looks great. Would highly recommend going and, if you do, ask for Darrick!

We thought Dorris was awesome. Very helpful very friendly not pushy. Loved him.

Taylor, Tyler, Sam, Brent and Austin to name a few worked very hard to take care of me today! I bought a sectional, LaZBoy rocker recliner and a Bedgear pillow! They're wonderful and when I told them what I was looking for, they found it for me! I’m very pleased!

I don’t know where to start with Ashley’s. If you want to buy a gift for someone and want it delivered to another place that’s not the same as your billing address they won’t let you. Horrible experience from them online and at store. If you don’t have to buy from there- don’t.

Lacey was so helpful was just looking ended up buy the perfect bed. Thanks Lacey

Can't even look around without an employee wanting to silently follow you everywhere,is this the normal for furniture stores? Very odd and off putting.

Walked right in and loved so many of the bed sets. Reasonably priced and great quality. Lacey was very helpful. Highly recommend!!

My shopping experience was pleasant and quick. I got what I needed without any hassle. Delivery was on-time. All good.

Lacey and derrick were amazing, really went above and beyond for me! I will be back with any future needs. Thank you!

Lacey was very helpful and check out was quick

Kyle was very helpful. He found the order I tried to place online. He found my product and it was at their store. I purchased it and ut will be delivered next week . Thank you so much. Dianne Z

We were looking for living room furniture everywhere but finally we found what we looking for in Ashley's store and we got a really help from Braneon Scott he was above and beyond to help us Thank you so much

Brandon Scott was our sale person. The best experience my wife and I ever had buying furniture!! Brandon made the experience fun and a pleasant one. He is the guy we will always do business with when shopping at Ashley furniture in OKC!!

The saleswomans detailed knowledge of the products I purchased made it fast and easy!

Brandon Scott was an absolute blessing !!!! Worked all day got in and out with a whole furniture set cleaning supplies and a rug under an hour! He was truly the best definitely coming back to see him for our next purchase.

The people at Ashley furniture were incredibly helpful, welcoming me when I arrived, guiding me right to what I was looking for, and making the purchasing process smooth and easy. The store has a wide offering of beautiful furniture pieces.

Dorris Blue is a great salesperson. I will come back to buy stuff only because of him. He should get a raise and a promotion.

Small side note to the below review: I had an issue with my order (my fault not Ashley's) and turns out Connor is moving stores. BUT Brandon Scott stepped up to the plate and not only solved my ridiculous issue, but was also very respectful and personable throughout the entire process. Thank you so much, Brandon! Everyone go see Connor! Listened to what I wanted and showed me the perfect living room set and then sold me on a mattress as well. Connor made the process very easy and painless. Thank you, Connor!

Great salesman!

Stone was fantastic. Patient, informative, and helpful

Great service, salesperson was outstanding, courteous and helpful

Came in and met with the very friendly and helpful Dorris, our salesperson. We bought a ton of furniture from him and the sales manager. My wife and I had a wonderful experience there and felt very good about our purchases. A+

Very good customer service! The workers are very nice.

Brandon was great! Very informative and extremely helpful. We will definitely be going back.

Very good service, super helpful and accommodating

Great experience!! Lacey was fantastic!!

Great selection. We founds just what we were looking for and Sunil made this a very pleasant experience.

My experience was very pleasant.

Everything went great. They worked with us to find the best deals. Couldn’t have gone better

Went in knowing the exact ottoman I wanted. Was told it could only be bought on line. Went out to my car to order it. Kept saying error and wouldn't go through. Went back in store to ask for help. Was told to wait for manager Didn't get her name but she was very unhelpful! Said she couldn't help me. I ask her who could and she said she didn't know. Ashton a salesman walked by and said he could help me. He was very good. Got it ordered on a special order while the manager would even try at all.

Everyone was friendly and accommodating, no pressure!

Sam was great. Good listener and helped us find what we wanted.

***EDIT*** I Contacted Ashley/Mathis Brothers per their recommendation below and wouldn’t you know it. ZERO response. These people are your best friend until the check clears then they can careless about you. Take you money elsewhere and save yourself the headache. DO NOT BUY THE PROTECTION PLAN!!!!! Purchased a sectional couch. It arrived damaged, internally the frame was broken but I didn’t know about it since I was out of town when it was delivered. Thought I would be able to make a claim, nope. Their protection plan doesn’t cover pretty much anything so I went to cancel it, it has been 3 months and they still haven’t cancelled it. Every time I call I get the run around. Don’t let them trick you into buying the protection plan. It’s a scam and even the stuff they do cover is subject to their discretion so they can make up anything to not have to fix it. Worse place to buy furniture.

Walked in to make large cash purchase and everyone in there was in such a terrible mood and the place lacked any kind of customer service, that I just walked out. Sheesh!

Unacceptable, I was told my couches would be brand new. Unfortunately, they weren’t then Terry stated that they open the furniture prior to delivery to inspect for damages, and that was not the case for one arrived brand new in the box, and one wrapped in a mediocre plastic wrapping, the delivery guys were friendly unfortunately the staff that works there or not! Be careful shopping at this location not military friendly.

Great people in the store. The person that helped me name was Stone and he was awesome and knew the store like the back of his hand. I showed him what I wanted online and if they were out he had a solution. He even help me stay within my budget and I couldn't be more grateful.

Dorris was so helpful and patient!

My wife and I had a wonderful shopping experience. Our salesman Connor was patient and very knowledgeable.

Conor was our salesperson, very knowledgeable about all products he showed us, we did not feel pressured.

Loved my experience at this location! We were greeted immediately upon arrival by Brandon Scott. Brandon was incredibly helpful as we navigated the store, contemplated options, and confidently purchased a sofa. He provided some of the best service I’ve received! Will definitely be sharing his name with friends and family in the area, and contacting him when looking for my next purchase!

This is the second wonderful experience with Ashley this n 3400 memorial. The selection is SO MUCH BETTER and displayed so much better than any other store we visited in a two day shopping spree. We got something even better than what we even dreamed!!

Shay was super helpful and kind! We can’t wait to get our new furniture!

We were greeted and we asked to be allowed to browse by ourselves and we did and no one bothered us. When we did have questions we snagged the first employee we came across and were greeted and helped. When it came time for a quote we were handed off to a sales person who was familiar with discounts and financing. Overall the shopping experience was pleasantly fantastic because there was zero pressure to buy anything and no one trying to tell us what we wanted.

My home furnishing specialist name is Dylan Adams. He was amazing he the time to get everything to help me get everything I wanted me at the best possible price! I truly appreciate him. He gets a gold star in customer service ! Thanks Dylan

I just love Ashley’s I can always find what I’m looking for and the prices are great. I bought my mattress and I just love it 😊 and night stands. Very satisfied customer.

I’ve enjoyed shopping with the associates of this store. My salesman, Brandon Scott, was very knowledgeable. I can’t wait to get my next piece.

Salesman Kyle was very helpful and good!

They were awesome! Alan was very helpful and showed us items that really fit what we were looking for with no pressure to choose one way or another. He was also helpful in making sure I got the best deal possible.

If you shop here, ask for Dylan Adams! He was so helpful, knowledgeable, and kind! He quickly grasped what our style was and led us exactly to what he knew we would like. He even looked at pictures of our home and gave advice on how to accent our existing furniture. He was not pushy at all and did not make us feel pressured to buy anything. We went in for one item, but ended up leaving with 3! (And he didn’t ask us to leave a review!)

Sam the sales lady was very helpful and easy to talk to. Plus they had free hot dogs

⁸

Derek King was awesome

Love the furniture and customer service. Derek King is the goat ! Thank you

Bought a chair and couldn't have been any better experience. Great store!

Lacy was amazing very helpful and nice. Not too mention the whole crew trying to help get the furniture in my car when my husband forgot the straps.

Great customer service and good quality furniture

Great customer service.

Quality items, quick delivery and setup and awesome sales people. However, if you need a repair you're gonna have to wait. BUYER BEWARE. I purchased a $5k reclining couch on Saturday, May 1st, 2023. By May 6th the couch was already malfunctioning. I called to setup a repair and the nearest date for a technician to come look at it was 10 days away. They only had one time slot available for that day. I stated that no one would be home during that time. The next nearest date was 6 more days away from the previous date. I think 16 days for someone to come take a look is a bit outrageous. Evidently there's a lot of their furniture purchases that are showing issues for a 16 day wait period on a repair. It may be even longer if they have to order a replacement or replacement piece.

Great service by Justus, he was friendly and immediately acknowledged my husband and I as we entered the store. The sales manager was very friendly as well and professional.

the worst experience of our lives. We feel discrimination because of our origin in a very strong way. if you are not a resident or citizen you should not visit this place. We made the credit application with our ITIN number and after being approved by sincrony bank, the cashier refused to complete our transaction because she did not have a USA ID. they made us go for our passport, to still deny us the sale. They ran our credit and affected it for a transaction that would not take place. Hispanics do not go to this place

My sales person Dylan Adams was super nice, super chill and very accommodating! I like my space to make decisions for my clients and he gave me room to breathe! Much appreciated!

Exceptional support and service

Such a nice place. Darrick was so nice and helpful but also did not pressure us while we shopped

Dylan went above and beyond ,,, thanks

Where do I start. To say I'm disappointed and frustrated is an understatement. We have spent over $20,000 since December with issue after issue. 1) our leather sectional has three recliners where one broke 6 weeks after purchase and we're in month 5 and it's still not fixed (with a warranty), 3 home visits, 2 orders (first wrong part ordered and delivered) and no rush to expedite the part or installation. 2) we are going on our FOURTH delivery for a dresser that goes with one of two bedroom sets we bought. Each time the dresser they delivered was damaged or they broke it setting it up. They even had the audacity to act like we were being picky and "offered" for us to pick out one we liked. I said absolutely not. That's your job to: 1-ensure the furniture isn't damaged, 2-ensure it's still not damaged after loaded on the truck, and 3-ensure the furniture isn't damaged upon delivery and assembly. Ridiculous processes and no competence or customer service at all besides excuses after excuses and not assuming any responsibility on getting this right for the customer. Top it all off, the crew of 3 doing the delivery took 2.5 hours on a Sunday to assemble two bedroom suits, minus the dresser they can't furnish undamaged. Unbelievable to say the least!

Excellent sales staff and great experience!

My wife bought a dresser for our new grandbaby. Got it back home and was filling the drawers and the drawers are already broken. You have to take pictures and send it in and they’ll get back to you in a few days. I will never use Ashley furniture for anything ever again. You would think $500 for a dresse and it would last longer than the drive home.

I 100% will not buy here... They just bug you the entire time you are looking around the store.

They really work with you and they were so nice to me and my daughter

Salesperson was very helpful. Had a delightful personality. Made my shopping experience enjoyable

Dylan was extremely helpful and knowledgeable. I would highly recommend anyone who is looking for furniture to go see him! The best part was that there was zero pressure from him and was available for questions but not pushy in any way. Great experience!

Great selection. No high pressure sales. Great salesperson (Allen Tyler)

As soon as we walked in, we got hounded by a salesman who wouldn’t leave us alone and kept following us through the store. We were initially motivated to purchase a couple items, and we were hoping to browse their inventory in peace, but every time we looked behind us or to the side, the creepy salesman was right there, lurking within 20-30 feet of us and occasionally hiding behind a bookshelf or a dresser, and staring at us. Remember the story of the big bad wolf creeping around the woods and stalking Little Red Riding Hood, well, let’s just say that now we know how uneasy she must have felt. On a serious note though, it was extremely awkward and uncomfortable. We ended up leaving prematurely because we didn’t have the freedom to actually spend time looking at the furnitures without this unwanted shadow. Please, do your customers a favor and stop following them around, especially if they’ve made it clear they want to look around in peace.

Our sales lady, Lauren was super helpful and not pushy at all.

Staff were very helpful we found all the furniture and furnishings we will need for the new apartment!! Thank-you everyone Ruth Weesner

Dories was very competent and knew his product. He was never pushy or never tried to sell us something we didn’t want.

Helpful staff who remember your name. Helpful knowledge that will allow for many return trips easier in the future.

Salesman was very helpful and knowledgeable. I purchased the living room furniture.

Sales person Presley was so knowledgeable about the products it made shopping super easy. Ashley always has exactly what I want at a decent price

My experience was very pleasant. Brandon won my business and was a nice associate to work with.

Very good experience, Stone was so helpful

Lauren was very courteous and helpful to find the item I needed and take care of me. I really appreciated her help. She is a very good asset to your company. Thanks Benny Chaney

Quick and easy experience! Peter helped us find exactly what we were looking for. Plus, it was a great deal!

Darrick is a great salesman.perfect experience!

Salesman, Dylan, was knowledgeable and friendly.

Derrick was great! Listened to our needs and helped to give us the best experience.

Brandon Scott is a great salesman!

Pulled my credit, even though I paid cash......

Tim is the most honest and helpful sales associate I've come across in a while. This store is lucky to have Tim as a salesperson! He was very patient with me and paid attention to what I was asking for. He took the time to look around to help me out to find what I wanted. Also, his manager Kenny was very helpful as well. I thank them both very much!!! Their time and work ethic means a lot to me, and the next time I check out more merchandise, I will be sure to get a hold of Tim. If you need help with anything, ask Tim Miller or his manager Kenny!🙏🙏🙌🙌🙌🙌

Our sales associate Tim Miller is knowledgeable, personable and very helpful. Tim has knowledge of the products, materials, up keep and warranties. Additionally, Tim has made recommendations and suggestions based on our conversations. There is no pressure to buy, and Tim has worked with us through decisions. Very comfortable and enjoyable. Plan on going back when it’s time for a new living room set

Thanks for everything.

Anthony Thomas horrible as a regional manager! Super poor management! I would never buy any furniture from Mathis brothers. They are prejudice and racist. he’s always at the LGBT hang out! And nothing wrong with it. Jut keep it real A.T they told him wouldn’t give me a refund on the furniture I bought!

The people in customer service were very friendly and helpful to us with our questions about product defects and what we can do to remedy the situation! Ashley should be proud to have this staff! Thank you!

Purchased a new Tempur-Pedic mattress. Lauren was absolutely fabulous to deal with, very knowledgeable and worked wonderfully with us throughout the entire process.

Great experience. Our salesperson, Presley, was extremely patient and helpful!

Darrick was super! I enjoyed working with him. I would recommend him to anyone.

Got a good deal on a great recliner chair.

We found the exact comfy chair in the perfect color at Ashley And Mike was great - very patient and very knowledgeable!

Bought a couch and loveseat from Ashley, it lasted about a year. The couch completely broke in the middle to the point the entire middle section was on the ground. Picture a v shaped couch. Fixed that, now the legs are breaking off. As a company they are great, but the product is cheaply made. My big lots special held up better. Lol.

Very nice and helpful. Answered all my questions and helped me find what I wanted

Stone greeted us at the entry, gave a short introduction and pointed us in the right direction and then checked on us, measured stuff and walked us through how we could fit the sectional in our room! Great experience! Go see Stone.

I went to Ashley to buy a sectional couch. Brendan was so patience with me because I was so undecided on what furniture to buy. It took 1 hour 1/2 and finally narrowed down to Rawcliffe 3 piece sectional that I love. I wanted to say thank you Brendan for your professionalism and knowledge that help me choose the right furniture. I definitely recommend this store.

Mike was great; helpful patient & understanding. No pressure & listened to our needs & questions. We will be back to further explore some furniture needs as we get closer to projects in our house. Pick up was simple, well organized & painless- warehouse Door to Trunk. Now in the process of setting up. Thanks to all. Bruce & Ellen 😊

Great service and friendly people.

Just finished shopping at Ashley Furniture and had a wonderful experience looking for a new couch. The whole shopping and buying experience was made the best by Chase Ballew our salesperson, he was so knowledgeable and helpful we had our piece found in no time. We are looking forward to getting our new couch on Tuesday if this up coming week.

Lauren is a great salesperson She knew just what to show us on couches/and beds My daughter Melissa will be going there for a bed for herself and son She will definitely look up Lauren So sweet

Quick and efficient. Love the king mattress purchase

Brendan was awesome. He was totally flexible with my picky requests, knew his stock well and showed us right to what we needed. I expected the whole process to be stressful, but we actually had fun! Would shop here again.

Went in, spoke with Dylan let him know what we were looking for. Likes, dislikes, and price point and he showed us what was available. Very helpful Very friendly and we were able to customize and purchase a set to suit our needs.

Presley was extremely helpful with our purchase. She made our experience at Ashley Homestore very enjoyable. She was very knowledgeable and I would highly recommend her.

Friendly and knowledgeable sales person.

Brandon Scott was positively the best salesman I have ever came across! His energy was out of this world and he really took the time to make sure we got the best deal. He threw in a lot of extras and went above and beyond for us. I love all my new pieces and won’t hesitate to come back. Thank you Ashley!!

Our sales representative, Lacey, was calm and competent. We appreciated the no-pressure assistance.

Brandon helped me find what I was looking for. Excellent customer service!

Chase was very helpful and informative. Absolutely love my mattress and bed frame!

Wonderful experience and great service!

Fast friendly service.

Service price and salesperson

Everyone I dealt with was great but the ottoman I purchased came with a broken support.

Dylan was so helpful and nice!! We will be using him for all of our future furniture purchases!!

Excellent experience overall! Our salesperson, Brandon Scott, was knowledgeable and extremely professional!

Sam was fantastic!! She helped me find a chair to fit my needs perfectly!

Best furniture shopping experience ever.

Brendan Crocker was a very knowledgeable salesman at Ashley HomeStore. He explained all the features of the McTeer Power recliner we were interested in. It is so soft and comfortable and operates smoothly. Then he arranged for it to be sent from Tulsa to us. Their offer of free delivery to the door will be very helpful to us.

We recently shopped at Ashley’s North OKC store for our daughter’s new bedroom furniture. Ashley had many options from which to choose, and we found the perfect pieces to complement our daughter’s space. Service was absolutely fantastic! Lauren worked with us to get everything needed at the best price.

Kind and helpful sales person. Very informative

Zoe Noell vest an employee here is super racially insensitive. If you have a person of color in your life please avoid this store or go to better options in the area. It’s clear this store doesn’t care to screen employees or care about who they are as a person.

Brandon was very helpful and knowledgeable. We found a dining room set we really like. Thx

My entire purchase has been a nightmare. From a salesperson that didn’t know the products and sold me a headboard that couldn’t connect to an adjustable base, to two months later and two headboards later I still don’t have a headboard connected to my adjustable base even though he and the manager on duty both assured me they could be connected. I am now fighting with the store to have this made right. To be continued…

It was awesome and fun and Freyja Hanson made it fun and enjoyable he is so friendly and i will ask for him anytime i come back and i plan to soon. Thank you Freyia for caring so much. 😊

Slaes Rep Brandon Scott was very helpful and extremely informative as it relates to Ashley products. My wife enjoyed conversation and services.

Vito is very knowledgeable and helpful. We were absolutely pleased with the service we received and with furniture that we purchased. The quality of the furniture was outstanding. Thank you

This was the simplest sales experience that I can recall. Brandon was quick to engage and offer assistance, but far from pushy. His knowledge of the inventory enabled him to show us things that matched what we were looking for without wasting time on stuff that was of no interest. Brandon was professional throughout the entire process. Even when we entertained the idea of buying something more expensive than we originally had planned, he didn't enter the "crazy salesman" mode. He simply laid out the numbers and let us decide if it was right for us. I would definitely recommend Brandon's services. I have worked several positions in sales and it's tough to find the right amount of "salesman" to bring to the conversation, but Brandon nailed it. Management, this guy deserves a raise and/or a bonus!

Frey since we got to the store was very attentive of us and what we were looking for. Great experience!

Awesome customer service! Loved ate sales rep Brandon!

I love shopping at the Ashley store. They have amazing customer service and huge selection of furniture, wall art/decor and rugs. Plus great prices and there are always promotions. Presley was our salesperson and she was just amazing!! She helped us with new living room and dining set furniture. We highly recommend the Ashley store if you need new furniture or decor.

Brandon Scott is top notch. After going to several stores, he delivered the best sales experience and was extremely knowledgeable. 10 out of 10 would recommend.

Peter was very helpful. He showed my son sofas he was interested in, even taking us back to the "as is" room. When my son made a selection he worked with us to get the best price and financing. He was available but not pushy. Thank you Peter!

Ask for Dillan!!!

Our sales person Darrick was wonderful to work with. He found out our needs, took the time to find exactly what we were looking for, and was incredibly polite and personable!!!!!

We always have a great experience at this store. We always ask for our favorite salesman Brandon Scott. He is amazing and always takes care of us. This guy needs a raise. He is by far the best salesperson we’ve ever had. Brandon is what keeps us coming to Ashley.

Presley helped me find the dream rug I’ve always wanted!! Great customer service and love how the store looked and everything they had for sell!

Exceptional customer service, clean and welcoming environment. Definitely have a huge variety of things to choose from.

Customer service the way it should be

Great experience, beautiful store! Michael Johnson was our salesperson, very friendly and pleasant, the young lady at the desk was polite and friendly also! Will highly recommend shopping at your store, I found the prices very reasonable! I bought a beautiful chair that will be a lovely addition to my home! Thank you Ashley Home Store

Great people to deal with

I needed a lift chair for my elderly mom. Lacey was super knowledgeable and professional!! I would highly recommend Ashley and Lacey!!

Great experience with salesman Allen Tyler! No pressure mattress sale. In and out of store in under 30 minutes. Asking for him you can't go wrong. Great guy!

Wonderful options, kind and professional employees, fast delivery.

Nice guy, good service!

Very professional, cortious, and great treatment. I will definitely buy from this store again.

Great salesman! I was happy with the deal we got!

Great experience. Thank you

The salesman was very pleasant and helpful.

Excellent services!!!!

Lacy was very helpful.

Excellent Customer Service!

Dylan was great! Super professional, helpful, and friendly. Never pushy and didn't rush our decision. He also worked out a slick deal for us, saving us some money on the final purchase price. Great experience with way more options than anticipated.

Brandon was terrific. Very personable and friendly.

Presley was super helpful and sweet while we were buying a new couch. Helpful without being over bearing. Super personable and knowledgable. Kenny was awesome too and helped us customize our piece. Will shop here again!!

It was a very good experience.

We had a awesome experience there today. Great service with a great price with our new bedroom furniture. Decari was very friendly and helpful. We will be back for other furniture.

Great sales staff

We had a great experience buying a new sofa here. Our sales person was amazing! He was friendly and was very knowledgeable, explaining everything we needed to know about the furniture and the delivery, and there was no pressure to buy anything at all. We will definitely be shopping here again.

Sale person was Knowledgeable about your product very nice personality

Dylan Joseph was very helpful, knowledgeable and didn’t hover. Go see him!

We had a great experience. The staff was very helpful and nice!

The salesman was soooooooo friendly and nice!

Wonderful sales lady Miss Truelove. No pressure

Great customer service

Great experience, we loved it and felt like we were being taken care of. Thank you Brandon Scott :)

Very courteous and helpful sales associates.

The furniture quality is excellent and the customer service is second to none. Brandon Scott has been incredibly helpful. Not only in finding the best options for me personally, but also in ensuring I get the best possible deal. Above and beyond as usual!

I don’t remember our salespersons name, but I know he has a 3 year old son. I knew what I wanted when I walked in, and he got us in and out! He was very nice! I love the furniture here!

I walked into the store and Kyle greeted me! Told him what I was looking for and he started showing me what was available! He went to great lengths to find what I needed. I’m a very “let’s get to the facts kinda person.” Kyle was the kind of person I needed to have working with me! Can’t say enough about the atmosphere in the store and my salesperson Kyle. Thanks for the great experience. Thank you! Kim Lucas

Samantha was amazing with helping me find the dining set for my home. I would recommend her to anyone and loved my shopping experience at Ashley.

Stone was very helpful in selecting our furniture grouping. Very knowledgeable but not pushy at all.

Connor was my sales representative and he was knowledgeable, professional and not a “push – salesman“ I really appreciate how Ashley furniture really respected my vision and with their financing program it made it possible for me to have a brand new living room set, armoire for my television and bookcases. Thank you Connor for being a gentleman and also for your expertise and putting all this furniture I wanted and rug, cohesively and together. Kandace Arbiol

Dakarai was great and very helpful

Great experience. Brandon was awesome.

Fantastic experience, no pressure sales, very knowledgeable staff. Connor was a great salesperson who helped us pick out our living room set. Very friendly and easy experience. Will be shopping here again.

Friendly, helpful, great personality. Great to work with! We will be back because of Brandon Scott was so good to us!

Super helpful, polite, and a great person to work with

Service was great. Will always go there for my furniture needs

Love thus store and my salesmen Tim is the greatest. He is so patient and always wants you to get a good buy.

I had an absolutely wonderful experience at this location. Freyja Hansen was my salesman and quite possibly the most knowledgeable salesman I’ve ever came in to contact with. There was no pressure to buy at all and he answered every question we had. We had been trying to decide whether to replace our mattress first or sectional and had decided to the sectional should go first. I told Freyja exactly what We were looking for and he delivered, but that wasn’t the impressive part. We wandered over to look at mattresses because we had been thinking about a purple and he explained in depth the benefits of it and also gave us a demonstration for the power base. We got everything we wanted and spent less than we had originally planned. Thank you Freyja for the seamless experience!

I bought a very expensive couch from Ashley and bought the package where it could be cleaned “anytime”. What a joke. They never even sent someone out one time. I would have never purchased the couch knowing it would be so difficult having 3 kids and 2 dogs 🙃 I’m at a loss. Also contacted several Ashely Mathis mangers who never called me back.

Lauren was amazing. She really cared about making sure I found the perfect couch for my small space. I will definitely be back for all my furniture needs.

Stone was professional, knowledgeable and polite. We always have a good experience with Ashley Home Store. They have good inventory, fair prices and good customer service.

Hate being stalked while shopping.

Yall, don't be like me and rush into buying furniture here. Customer service was great when I was in store, they answered my questions, they were patient and sold me items that were seemingly in good quality, but they failed to mention the 7-day return/exchange policy and failed to provide any customer service after I made my purchase. They were not apologetic, did not offer me any solutions when I expressed how unsatisfied I was, and the person helping me with my product failed to return my messages. When I asked, so I am just stuck with a product that I don't like that I spent hundreds of dollars on?, the answer was yes. They have great products, my mattress and dresser and sofa are beautiful, but they have really let me down with their follow-up customer service and now I'm stuck with something that makes me very, very unhappy. Take your time and BUY A PLATFORM BED from somewhere else that has one in stock.

I enjoyed shopping for my recliner chair. Freya Hansen was very helpful showing me different options that help me know which chair was best for me. Customer Service was was fantastic at check out. Especially Josh. Great shopping experience.

Had a great experience! It was mine and my boyfriends first time there, we were greeted and helped right away. She took her time in making sure we ordered exactly what we wanted and was very fun, kind, and professional when talking with us. Will definitely return for future furniture needs. Thank you 😊

Darrick took great care of me - made the process super easy, he didn't pressure me. He took his time and showed me several different options, even walking me down to see if another store could help me. Very much appreciated, and will definitely be back!

Sometimes when you go into a store you're not familiar with, it can be overwhelming. However, I was most impressed with the salesman. Wesley was very personable, engaging, and extremely helpful. He was most accommodating in seeing that I purchased the right products for my home, with excellent advice. I highly recommend him.

Brandon was the perfect salesperson! He gave us time to browse and didn’t hover, but he was very helpful when we were ready to make some decisions. We will be requesting him for future purchases. A very positive experience!

The customer service is horrible!! I ordered a new sectional, bar stools and bed to be delivered. The delivery people brought the wrong bed, so I had to schedule a new appointment for delivery. The customer service person was unable to provide a window when delivering the replacemenr bed, so I had to take off work again. The bed was delivered missing the pillows that came included. Once again, I was on the phone wth customer service, the girl was rude and kept me on hold forever. The amount of time I have spend trying to get the correct items that I have already paid for is ridiculous. Will not be doing business with store again.

I love my visit at Ashley's today Connor was awesome he took the time because I didn't think I will qualify for a loan to get my bed he took the time to find me savings and as well to take time for me to put the application in he was so encouraging Connor is an awesome guy I let the manager know that he really took care of me and I just wish all the workers could be like Connor thank you so much Connor I will visit again

Chase was very patient and thorough on showing me living room furniture. Excellent customer service! I plan on being a repeat customer.

Great shopping experience.

Brandon did a wonderful job!! Very helpful and made our shopping experience easy and great!!

They have awesome people there. Ashton was very patient. Krista and Joanna was also very helpful.

Very nice selection! Very nice pricing and our specialist Stone Cruse was amazing!

Great experience, was able to browse around not looking for anything specific. Found a couple of bargains that will work in our beach condo…. The sales person was very personable, and a joy to be with

Josh & Connor were great! I got the exact couch I wanted and the process was super easy! Highly recommend this location!

The sales people are always so very friendly and professional. They always make sure that you get exactly what you need and want and you get to leave a happy and well satisfied customer.

I'll start with my sales person, Brandon Scott. Wonderful salesman. He was very knowledgeable about the furniture, and knew exactly where to direct us. The selections and varieties of styles added to my experience. I love Ashley furniture anyway, so I can only give this visit 5 stars. And yes, I did make a purchase.

Great experience! I needed living room furniture, beds and a kitchen table and found them all here at a reasonable price. The staff were all super friendly and helpful. I highly recommend checking them out first when looking for furniture.

I've had both good an bad experiences here.First visit was fantastic, super sweet sales rep (I think Lauren was her name? I'm not the best with names) helped me find the perfect couch (I'm sitting on it now lol) and the whole experience was great. Loved it so much, everything was fantastic and the whole process was super easy.Second visit, male sales rep, man's really out here treating me like I got rocks for brains. Straight up lied about the item I was looking at (stated it would be cheaper to buy it in store, even after I'd said that it was $150 cheaper online, and said that by ordering it in-store I'd get it in November, earlier than ordering online. I ordered it online and it's coming mid October. Tried to tell me that the $150 extra was the protection plan, which I already knew was only $50 online and completely optional).

Terrible experience. Constantly getting up sold on other things "to get a better deal". Once finally picked everything delivery was wrong first go. Second go had damaged furniture. Third got it almost. Was supposed to get two pillows with the mattress we purchased. Low and behold they've simply forgotten that part and I'm not getting them. Just negative all around.

I would not shop for furniture here again 😔

Great service from Miss Jen. Also the selection was unlimited.

Salespeople are A+ ! No pressure atmosphere, no shopper stalking. I worked with Lauren and she went above and beyond to ensure I got exactly what I wanted within the budget I had. She was very transparent about products and delivery times. Also, there was a large variety of all things "home". Will be back!

Lauren Crocker is the specialist to deal with! She took the time to listen to what we wanted and needed. Great suggestions and found us the best prices online or in store. She’s our new go to gal!!

Freyja was SO helpful and walked me through everything, which as a first time buyer of expensive, higher quality furniture I appreciated hugely. Definitely was some of the best customer service I’ve had, can’t recommend her enough!

We were able to find everything we needed and more! The associate who was helping us was knowledgeable and helpful. 10/10 recommend!

This is by far the worst sales experience ever . Went in the store and dealt with Freyja . We we're told that couch we chose would be delivered On a particular day. The closer it got I received no calls or updates. Called the day before and was told our couch wasn't in stock until another two weeks . Fine I waited again then once we got one delivery date I was sent another message saying they couldn't fit on their truck so I had to wait another day. I am 6 months pregnant so this couch was greatly needed. The day of which was today! The delivery guys tell me they can't bring the couch because I live in an apartment. And the couch wasn't even the right color!! And was way bigger then the one we chose. So I was told I would need find another option. But honestly I canceled my order and will be taking my business else where. First experience turned to be the worse . And of course my salesman didn't answer the phone when calling so I just had to call the manager at the store and was able to get my cancellation done.

The sales associate was very helpful and friendly.

Loved sourcing with Samantha L. Wonderful customer service!

Very friendly staff. Quick and easy process.

Very nice atmosphere, sales person waited until we were ready before approaching us. He was very efficient, and helpful.

Brandon S. always helps my husband and I get the best deal and have the best experience! We ordered a few months ago with Brandon. The sale on our existing furniture fell through, so we unfortunately had to cancel our order. We kept Brandon’s number & when we sold our furniture, we texted Brandon and he was happy to assist us in getting the order back in quickly and got us hooked up. The best customer service! Such a nice guy and explains everything in great detail. Thank you, Brandon!

Stone was awesome! He helped me choose the mattress for me while showing me a variety of options. He was very kind and made my whole experience and process very easy! Will definitely be coming back!

If you are shopping for furniture, ask for Mr. Stone. He listened to all my wants and needs and served me perfectly! He involved managers and reassured all my questions and concerns. Extremely polite and professional service. I will recommend “Stone” to anyone shopping for their home! I will be back to do more business with him.

Lauren Crocker was so kind and helpful! The selection in the store is great - highly recommended!

Fantastic customer service and great overall experience! Brandon and Jonas took care of us completely, and we are do’s excited to get everything in place!!! Thank you!!!

HI! This was by far the most simple “sales” experience I have ever experienced! As my mom & i walked in the door we were instantly greeted, so kindly, by Brandon! He was genuine in trying to help find what WE were looking for. He was not at all pushy & truly listened to every concern and/or request we as a family had! His smile was contagious! He matched our super upbeat & excited energy throughout the entire afternoon! We appreciate the genuine service he offers & plan to come back when shopping for college dorm furniture, so soon!

I have never worked with Ashley/ Mathis Brothers and it not completely be a train wreck. I asked the salesman to order a Sofa. It was supposed to be delivered in 2 days because I paid $300 extra for special delivery with the understanding that my old furniture would be taken away. The delivery shows up at the wrong time with the wrong furniture and refuse to take away the old furniture as paid for. When I call to speak to the manager they hang up on me twice and then the manager ghosts me when he said he would call me back with a way to fix it. Don't shop here!!!!

Brandon was amazing! His customer service skills were outstanding and I will purchase again at Ashley because of his service. His dancing across the showroom was fun to watch!

Jen was exceptional with handling our sons bedroom furniture choices. Patient and made it very easy for him when comparing. Highly recommend you go see her!!

Raymond Thomas was friendly, personable and helpful in finding me a power recliner. Thank you.

Things were a bit crazy the whole order. It was not their fault it was shipping issues but they handled things very well. Ended up turning out great

Jennifer knew exactly what we were looking for and showed us what we liked. She was so helpful and answered all our questions. Thank you Jen

Brandon Scott is an excellent salesperson and he made our experience a 10/10. Please give him a bonus for his hardwork and keep him!

If you are coming to Edmond Store ask for Dakarai. He was absolutely outstanding with us. A lot knowledge about furnitures, base structures, financing and mattress. Amazing customer service from him. Highly recommend!

The salesperson was wonderful to work with and got me a great deal

Met Heaven today at Ashley and she was super helpful. She helped us find and order exactly what we were looking for. The whole experience was so easy. We’ll definitely be back!

Staff is very informed

Frahya is a great sales person! My wife didn't know exactly what she wanted in a new pit group. He showed her and I the different styles and levels of firmness. He was knowledgeable and friendly. It was a nice shopping experience. If your in okc and shopping for furniture, he's your man to talk with.

Best furniture store around hands down. Clean n not overdone like some store's very well done

Very friendly staff with good knowledge of inventory

Salesman Darrick Sanders was polite and very helpful. He helped us find exactly what we asked for. We are very happy with our Ashley Home experience.

Jennifer, my salesperson was wonderful & so kind. I enjoyed shopping at Ashley & found 2 great items. 😊

Derek K is awesome!! This is the 2nd time working with him and I will definitely ask for him again in the future. I have severe anxiety in situations like this, fear of being mobbed by salespeople. Derek is laid back, understood that I just wanted to walk and ask questions when I found something to my taste rather than perform a running commentary and 3rd degree session in one. There was one instance that he asked a question of an older representative, which is fine, but the older person took over, started being condescending to me and I couldn't wait to get away as a panic attack started. Derek gently thanked the other rep for answering the question (15 min ago but that was the first pause in the guy's diatribe) and escorted us away. He is very intuitive and a gentleman. Most assuredly, if I have need for more furniture in the future I will ask for Derek.

Jennifer pellow worst person I have ever met she was so rude and did not help at all absolutely the worst sales associate I have ever met from the way she was treating her fellow employees to how she treated my kids

I had a great experience while shopping at the location on Memorial Rd. in OKC. Derryck Hugson waited on me, and he went above and beyond to help me find what I needed. He answered all of my questions and made some great suggestions. Very friendly and professional! Thanks Derryck!

My experience was great. The sales lady informed me about the furniture very well. She convinced me to buy two of the six loveseats she had shown me.

Excellent customer service. Freyja is an excellent salesperson. Great follow-up too.

Daisy was great. She got me the best deal. No hassle and no crowding. Just great customer service. Thanks Daisy. I appreciate you.

Great service. Our sales gal was wonderful

I had a great experience. Staff were so helpful. I left the store having purchased exactly what I was looking for. Check out Ashley's.

Really great service by a guy named B.

We worked with Ike for about 2 hours and he was wonderfully attentive the entire time, and even helped us get a better deal than we were originally going to through some helpful suggestions! Fantastic experience and I fully plan to go back to take advantage of their excellent customer service.

Our salesperson was helpful and very patient. Great guy

Bouba is a great salesman! Very nice and helpful!

A pleasant experience! My salesperson Kaedy Hatchett was helpful & explained financing options. She also allowed all of us time to sit on the sofas, and adjust cushions in deciding!! Will most likely get additional furniture here also!!

We had a great experience shopping at Ashley on Memorial in Oklahoma City today - thanks to our sales representative, Lauren! She did great telling us the layout of the store upon our arrival and letting us look around on our own for a hassle-free experience. When we needed help, she helped search for what was in stock and showed us all of our options to stay within our budget! All of the sales associates seemed pleasant and helpful to the customers they were assisting. We look forward to the delivery of our new dining room table and chair later this week!

Sales Associate was there to help and not just to get an order. Refreshing compared to other area stores I visited.

Kaedy , our sales person was great. Showed us several items, then allowed us to visit and talk over what we wanted. Items were in stock, and delivery was set up for following Monday. Good experience.

Zac was very helpful at the store and he also explained the pickup process clearly. The chairs were well priced and fit our needs and decor excellently. It was 100% a great experience.

I saw what I wanted in OKC but it was the last one and sold. My sales rep there was awesome. Tulsa had same chase lounge but would not deliver to my location so I rented a moving van and drove to Tulsa to pick it up. The warehouse in Tulsa had the matching chair. I picked up the chase lounge at the store. Everyone there was prompt and efficient and loaded it right up for me. The girl at the desk told me the chair was at the warehouse waiting to be picked up and gave me directions. I get to the warehouse and park. The guy told me it would be just a few minutes. 10 minutes go by and he came back out to tell me they didn’t have the chair. It was on the was to OKC. I told him that 3 people had told me the chair was at the warehouse and I was going to have a fit if they didn’t have it. He went back inside and pretty soon another guy came out. I assume he was the manager. He confirmed my chair was on the way to OKC. I told him he better go look again because if that was the case, OKC would be delivering me my chair free of charge. He went back in to look again and 20 minutes later they came out with my chair. Very frustrating experience. Also when I tried to call my sales rep. The call was routed to the call center. They said they could take my order, for me to just give them the numbers. I was not at the store, I was back home 65 miles from the store and my sales rep had all the information. The call center was so unhelpful and even after I called back several times hoping I would get someone new that would be willing to give me the store’s number but no one would help me with a simple phone number. It was extremely frustrating and the last guy I talked to I told your company would be loosing a sale if he couldn’t give me the store’s phone number and he literally said “OK, thank you for calling” and hung up on me. I have never in my life had such a hard time just trying to buy some new furniture! I was walking away from the sale but my friend just kept trying and trying to get the store’s number and finally somehow was able to reach my sales rep. She gave him my number and he called me and totally took care of me from there. So part of my experience was good and part of my experience was very bad.

Wonderful service and got all purchases in one truck.

Bouba was great, helped us pick the right furniture, very patient and attentive.

The most wonderful and extremely helpful sales associate. She allowed me to look and answered every question I had. If I ran a business I would steal her from you. But I am retired and I ran a multi million dollar business she exemplified the kind of an employee I always looked for. Her name is Daisey.

Good, so far. Jen Pellow was terrific. I'm not sure the delivery is set up correctly, but I contacted Jen, and she said she would take care of that.

Darrick was awesome and very helpful with assisting us to find a great couch.

The floor staff was AWESOME! Attentive and polite! I would definitely purchase furniture and accessories from this place again!

Great people working there. Especially the lady that helped me and my son.

Stazari was very nice and welcoming , and made us feel so great ! She also got to lower the price to what we wanted and could afford! Recommend her to everyone !(: Thank you so much once again ❤️❤️

The sales associate Daisy was extremely patient and helpful with our exchange and new purchase. Great experience.

We were immediately greeted by Daisy, told her exactly what we were looking for, and within an hour, she had helped us pick the exact type of couch we were looking for. Daisy was super friendly, helpful, kind-hearted, and bubbly, and she made our experience shopping at Ashley wonderful.

Wesley was very helpful and we appreciated him giving us space to look and discuss amongst ourselves. We appreciate your salesman having class and discretion to leave us alone

Warning!! Only buy what they have in stock. Took our 10 year old daughter to order bed set. We received dresser but they said we couldn’t get the bed till mid May it was early February when we ordered. Here’s mid May order has been moved to mid July. I’ve called to talk to sales people because I’ve received no notice at minimum maybe a courtesy call? Still can’t get in touch with any manager. I would be very hesitant to buy furniture from them or Mathis brothers because they are connected unless they already have the item in stock.

Both mike & Wesley were very friendly & helpful sales associates!

Kyle and Kaedy were the best!!! Best customer service!! I will be back!

Both times we’ve been here they have been great! Very helpful and kind. Will always come back. ☺️

We ordered over $4000 in furniture in february and now they are saying it “should be here” in August!

We specifically bought our furniture there for the supposed protection plan. It's FALSE advertising because the plan denies everything you submit that even fits the rules. The furniture is less than a year old and is already worn looking. I'm so disappointed.

The store associate Brandon was very helpful and extremely knowledgeable and patient. We were able to find everything that we needed and then some.

We had such a good experience searching for our new mattress. Anthony Wishard was such a big help. Very happy with my experience

Brandon Scott was professional, attentive, and had an eye for attention to detail. He took the time to answer all of our questions. We are definitely coming back to complete our home.

This specific store has been great. Wesley has been a wonderful sales rep, very polite and responsive to our questions. We’ve ordered a few different items a few different times, and please with the service!

I had a great experience at Ashley's! Heaven was extremely helpful and so pleasant! She was knowledgeable in her job and products! Thank you Heaven! I will definitely be shopping there again!

Great customer service from the minute you walk in the door.

We had a very pleasant experience. The salesperson was very knowledgeable and helpful.

Very good service & was on board with what I wanted. Very quick & easy.

Jennifer Pellow made our experience at Ashley Furniture store one to remember and made it such a seamless experience! She was knowledgeable about their inventory and had our best interest in mind. I highly recommend her for your needs when shopping with them.

Wonderful shopping experience! Freyja had just the right balance of being helpful without hovering over me as I looked around! He was able to get me a great deal and I loved working with him and am so excited about my new furniture!!!

Fast friendly service!!!! Thank you Eddie!!

We like our salesperson, Zak. He was a new salesperson and did very well. Did a great job to get us the best deal possible.

Mr.Hansen was amazing! Gave me the best deals and looking forward to seeing him this weekend on the rest of the things I’m getting

Friendly folks with great decorating eyes. Answered all questions with zero pressure.

Great sales person. Heaven was great recommend her for all your sales.

The sales man was so polite & courteous!! He listened to our wants & needs. He answered all of our questions.Ashley Home Store is fortunate to have one awesome gentleman like Wesley working at their store!

Samantha was a joy to work with. She got me a great package and explained everything well.

I had a great experience at Ashley Homestore. Stazia was so friendly and helpful and assisted me in finding the perfect chair for my bedroom.

Wesley helped us with our new couch and a nice chair and end table. Beautiful store. All staff was friendly. Wes wasn’t pushy or annoying. Didn’t follow us around but was close by when needed. Spent two days and probably 4 hours with us. 10/10 experience with Wes and with this store. Will be back after our couch arrives to get a rug, some bedroom furniture and probably a dining set.

Found exactly what I was looking and had it not been for a internet outage I would have been out pretty quickly. That was not their fault and I really liked my sales person. Definitely will do business there again.

If you go to Ashley you need to see Brandon. He's a wonderful young man. He was very helpful and patient with me. Thank you so much Brandon you rock at your job..

Lauren was amazing and super efficient! Thanks for all your help with my new purchase.

Brandon Scott at the store off the Kilpatrick was fantastic and just what I needed today. Attentive but not pushy; just an all-around genuine nice man. Great store and I’ll be asking for Brandon every time I come back in 😊

Our sales guy Bouba Diop. Was great. Very nice experience.

Thank you, Tony, for all your help.

We had a wonderful experience with Brandon. He gave us space to browse on our own and was incredibly helpful & accommodating when we decided to make our purchase!

Great service! My salesman Mike Johnson was terrific! No pressure let me direct him to what I was looking for. No pressure pushing me to items I didn't want to look at.

Anthony was absolutely amazing to work with!! If you go here to look at furniture ask for Anthony. I loved that he let us actually breath while we shopped.

Jen was a wonderful sales person. She showed me just want I wanted. No pressure sales - great experience. Thanks

Great experience! Found exactly what I needed and Brandon Scott was very helpful and kind. Will definitely be back 👍🏼

mike was extremely helpful me make the right decision on selecting the right bed frame and dresser. You the best !!!!!!

Fast and easy! I already had something I was looking for and Tony helped me find it and I was in and out withing 30min!

UPDATE: Customer service reached out and we were able to work out an exchange. Unfortunately they didn't make the mattress we had any longer so we opted for a more expensive "better" mattress. Unfortunately after a week of using it we're suffering from lower back pain. We're stuck with it though unless we purchased a mattress protector, a pillow, and they're little program. Unbelievable. Wouldn't recommend. We should have known better when we had problems with the sales people keeping their word on prices. Then to top it off we bought an adjustable bed frame and a lady Americana mattress. Of course we used the adjustable part maybe 5 times only for the mattress to crease. Reached out to customer service and were told the warranty is void if there are ANY stains. Yes there was one little stain on the mattress from a spill, therefore warranty is void. We had this mattress less than a year and spent 1,000$ on it. Very disappointing experience. Definitely will not shop here again or any of the mathis bros owned stores. They could care less about customers. Also when they delivered it and set it up they left all of the trash underneath the bed. 0 stars. We've bought nearly all of furniture from mathis bros. Won't be returning again.

This is an updated review. We absolutely love Ashley Furniture. We never feel pressured. We don't feel like we have to give up our first born to have new furniture. Today, our sales person was Talynn and she was wonderful! Kenny the sales manager always greets us when we come in. Great customer service and the furniture holds up well.

Found just what we wanted and Chase was a very helpful young man!!

Every associate was super friendly but Daisy is who helped us with our purchase. We initially went in November to look for furniture but were not purchasing yet. She took the time to help us find what we wanted knowing we were not going to spend any money at that time. She gave us her card for when we were ready and we just went back in to finalize our purchase. She was super friendly and helpful just like the first time we visited! Thanks for everything Daisy and Ashley Furniture!

Stazia and the manager really worked with us to find what we were looking for! First time buying a couch and it was a faster process that I assumed it would be, overall good experience.

Enjoyed working with Freyja. He was so much help and a true delight. Even prior to this survey, I told him personally that I’m giving him a GOLD STAR!✨🌟✨ Thank you Freyja for your professionalism and patience with me. Blessings, Melody

Sam L was literally the best! Made it the least stressful experience and had fun the whole time! 10/10 recommend Sam which in turn makes me recommend this Ashley store!

Sam was very helpful and actually listened to what I wanted and what my budget was. Thank you!

Tim is friendly and knowledgeable. He knew we were "just looking" and still gave his time and patience to us.

Jason K was such a great help! We are so excited for our piece!

Great staff. Willing to let you look at your own pace or answer questions as they arise. Very helpful and honest.

I was looking to furnish basically a whole house and Freyia was very helpful and knowledgeable. She was very patient with me trying to figure out what I wanted. I will definitely be asking for her anytime I go there!!

I purchased mattresses and bed frame from Ashley Homestore with part of my order being on an Ashley Homestore card by synchrony financial. Well, Ashley delivered the bed frame and a mattress cover but not the mattresses. We wondered why they delivered a mattress cover because we didn’t order a mattress cover, so we thought it just came with the mattresses. We called and the store said the mattresses would be another week so we waited and waited and eventually we called and asked to cancel and have them pick up the bed frame. They cancelled the mattresses and finally after a fight they picked up the bed frame. Well, recently I came across the old receipt and noticed that Ashley had charged $100 for the mattress cover that we didn’t order!! We called the number on the synchrony financial/ Ashley Homestore website and they refuse to do anything about this fraudulent charge! Be careful, Ashley Homestore will add extra charges without your knowledge and if you use their credit card, they will do nothing about those fraudulent charges!

Amazing first time experience. Sam was extremely helpful finding and meeting our wants and desires when it came to our couch. Fast financing and friendly service. I highly recommend!

My shopping experience was quick and easy. Customer service was kind and accommodating.

Great experience! Darrick Sanders is an awesome sales associate, very helpful and led us to the exact furniture we were looking for.

Heaven did a great job helping me!

If I could give ZERO stars, I would. The entire process of purchasing the furniture to receiving the furniture 2 months later was very difficult. My wife and I are very disappointed in the customer service and the delivery processes. I would highly recommend choosing somewhere else to purchase furniture from. The staff at this particular store are quite rude when answering the phone to check on your order status. I kept getting “should be just a few days” or “it’s almost here we will text you when it’s here”. To top it all off, the delivery drivers made me carry the entire 80lb. box up my apartment stairs by myself. If this review reaches you, please please please go somewhere else for your own sake.

Great service and friendly. Kyle took really good care of me!

When we walked into the store we were greeted by Brandon. I will tell you that he spent over an hour searching the inventory for potential solutions for our request. He was very patient, knowledgeable and accommodating. The entire staff helped him in helping us. I would highly recommend the Ashley team because their service was extraordinary!

Good selection of styles, not many options for colors though. A variety of price options

Every associate I encountered was helpful. Mike Long was my salesperson and he was very knowledgeable and helpful in purchasing my table and chairs. Thank you, Mike

We went into the store looking for a particular buffet and Anthony was great in helping us find the piece and get it shipped to our house. We plan to go back to find more pieces of furniture with him soon!

The customer experience was great. Very conversational and little pressure to buy anything. Helped me with looking at deals with different sets and putting it in a safe price range. Tony was great, conversational, knowledgeable, and understood the assignment. I’d recommend him 10 out of 10.

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Sophia James fx to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend her to everyone or anyone that want financial freedom email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Derek was great!! Got us a great deal, super friendly, funny, quick, and personable. Will definitely be coming back in the future.

Mr. Dakarai Owens was phenomenal. He was able to entice my wife to not only come back to review the couch that we ended up buying but to bring me along with her for him to close the deal in which he did in great fashion. On a rather cold evening when the weather was projected to snow, the store had a shortage of customers (or atleast to my point of view) where it felt like we were center stage with him performing, and that he was! The young man KNEW HIS STUFF! He was not only knowledgeable but was confident and well dressed. If I were a betting man, I would say that he is destined to be upper level management in whatever given field he chooses to be. Your organization would be extremely lucky to retain this guy. I would strongly recommend him to be promoted at the earliest chance, you would be making an investment that would far exceed any sale.

Not friendly, take forever to get back to you, unhelpful, and have no idea what they are doing. Worst experience I had shopping and buying furniture.

We received attentive & patient service from Wesley Talley. I had some specific requirements in mind and he showed/discussed the available options. We expect the same professionalism when the pieces are delivered next weekend.

Darrick was very helpful. We went in for dressers, and to use a credit. They worked with us and helped us complete the sale in a timely and courteous manner. The sales manager was also very helpful. Overall a great experience!

Great experience! Stazia and Kenny were awesome! This is our second set of furniture from them and we will go back again next time we need something!

Brandon was the best sales man! I told him what I wanted, he showed me what was available and made me aware on what was back order or it would be a while to get. After we found what I really liked, I told he I would go home and sit on it for a few days. I texted him today while I was at work, and he was able to provide pictures and other online photos and quotes via text. It was super convenient for me shop while I could at work because of my busy schedule. Once he got me the set I needed in the price I said, he did all the paperwork and all I had to do was stop by the store on my way home and sign the paperwork. I’m and out in 5 minutes! Seriously best experience ever. This is the second time we buy at Ashley’s .

I received excellent help from Sam and I’m super excited to receive my bed set and couch!!

Daisy was awesome. She addressed all concerns in a very professional manner. Made us feel extremely comfortable shopping at Ashley’s. I will request her next time I purchase.

Wonderful staff, Brandon was great! Very professional, answered all of our questions, and helped us narrow down our wants and needs- go see Brandon at the Memorial Okc store!

Large variety of furniture. Great customer service. Nice showroom floor.

Samantha was very helpful and we are very satisfied with our purchase!

Timothy Miller was a pleasure to work with today. We didn’t feel pressured at all. He went above and beyond to meet our desires. Got us a great deal as well. Will definitely be back.

I was looking for a chair to furnish my apartment... it was end-of-day and I was stressed out. Jason and Ike made me feel comfortable and did NOT rush me. I found the exact chair I was looking for thanks to their patience and kindness. I'm going back to their store soon :)

Good selection and a decent price was negotiated. Friendly sales person came in on his day off to finish up the transaction. On the negative side the environment feels a bit like being at a car dealership. We learned price displayed on the sectional we had selected was only for a portion of the unit and the actual purchase price would be higher to get it as it was displayed. Feels like false advertising to me.

Very pleasant place to shop. Brandon was so nice and professional. Highly recommend the one on Memorial in OKC.

Fraiya help us during our visit and She was phenomenal! She was kind, patient, knowledgeable and not pushy! We had our 3 kids and she was extremely patient and understanding! We will definitely use her in the future!

Helpful staff and points to use later

The gentleman were very helpful and willing to please I look forward to working with them again.

Store is a joke. Do not buy warranty insurance!!! They will not pay for repairs!!! What you get does not cover anything. The store will not help. They refer you back to the warranty company. Ashley/Mathis Bros said they want to help, but you give them all the info they need and you never hear from them again.

Derek is a very friendly and helpful employee

Great service and selection. Super friendly staff.

Jason was great, very helpful and knowledgeable. Quick and efficient as well.

Tried to purchase a couch online for pick up at local store. They want to charge 160.00 in shipping charges. Went to the store they don’t price match because it is a franchise. When the manager did come over, he didn’t once smile or say anything. I was so unimpressed with their service. We did eventually find out they will price match and add 60 furniture protection which is more than what the cost is at the store. The sales representative was very Unknowledgeable and couldn’t help us at first because her iPad was dead. The couch was in stock at the store. Then they won’t take my genesis card. I’ve spent a lot of money here and past years but they really don’t care. Won’t be back but again ,they don’t care how much money I’ve spent here in the past. I bought a buffet table which is on back order, I’m going to cancel my order and shop else where. I’ve been a loyal customer for years, your service, franchise or not reflects on your brand.

Terrible customer service

Bouba Ashley was extremely courteous and helpful!! We loved the styles of furniture etc. We will definitely be back!!

Great service. I was not hassled the entire time I was there. Bought what I wanted. Everyone was very friendly

Great place to shop!

Alex and Kenny are great! They were kind and worked hard to get me what I needed!

Brandon made our experience absolutely amazing! Found a great sectional and a great deal. Will be coming back!

Salesperson was very helpful not pushy and wanted me to be satisfied great experience

Courteous staff, worked on giving us the best price, love the buffet we chose, perfect for our needs and looks great!

The staff was very friendly and helpful. They had a great selection of furniture to choose from. I look forward to making additional purchases at Ashley Home Store!

Knowledgeable and friendly staff. Kyle was very helpful and patient with us.

Look at the other low ratings that talk about this exact issue: false information, false promises. Do not believe the store sales associates or their rotational "Sales Managers" with their promises of delivering your furniture in a timeline that they project during your purchase.

I moved from out of state, I’m not familiar with the area yet, the manager Kenny will tell you that, this store is exactly the same as the one on RENO in OKC. The inventory isn’t the same, actually the Mathis Brothers has more options on brands and it has a larger inventory. I purchased sofas thinking it was my only option at this Ashley Furniture. I left the store and I called Mathis Brothers on Reno in OKC and they told me no ma’am we have more brands and variety. Very disappointed about the lie to make a sale. To push the customer to think that it is your only option.

My salesman was so helpful. He understood what I needed and showed me what he thought best matched my needs.

The Employees are very nice and Informative about the best deals for your Money.

My experience was great. I didn't feel pressured to buy anything. Shopping was comfortable, easy, & a good selection of different styles of furniture. My assistant/sales person was wonderful & helpful. Freya was great. 👍🏼👍🏼

These guys do furniture right!! Great quality. It looks amazing in our home. When you sign up for their in store card, you get so so much more versus trying to spend cash. I will never shop at another furniture store again. Ashley’s is the place for great furniture and great service.

Jason was incredibly helpful and made sure we got exactly what we were wanting! He was very patient as we spent most of the day looking at every single sofa, lamp, etc they had and answered any questions we had! Made for a lovely and incredibly easy experience!

I haven't bought the furniture yet, but I was so impressed with the sales representative Mike Johnson that I had to write a review. He was so welcoming and his customer service skills showed the high level of his work ethic! Fantastic conversation, plenty of great information and absolutely no pressure! Which I value more than anything. That being said, if I decide to buy that reclining sofa - it's only because of Mike and his great attitude 🙂

They let me shop and were available when I was ready. No one was pushing a sale down my throat. Anthony was very helpful answering my questions.

I want to make it clear, Anthony the Salesman that sold me my Chair with the Ottoman did everything he could to get me the best deal. He treated me with the best costumer service, and the most respect someone could ask for. The manager Jonathan on the other hand basically told me to take a hike when I showed him my 10% off coupon Ashley's sent me in the mail. He told Anthony couldn't honor it and I think that is false advertising! I can't believe a company like Ashley's would mail out false advertising! Shame on you Jonathan for refusing me something that was sent to me in the mail that I didn't even ask for, and Shame on you for putting the blame on Anthony our great Salesperson for not giving us the discount. I can't believe Ashley's hires these kind of managers!

Bought new furniture for my living room. They had a great Sale going! Chastity did a great job showing us options and was very patient with us!! Thank you Chastity and welcome to Oklahoma!!

Dakarai is awesome!! Incredibly knowledgeable and helpful! Soooo excited for my new space!

Will never shop at Ashley’s again after two orders that were filled with false information and promises Ordered a dining table set that came with matching bench and chairs. Ordered it online in July and the order was going to be fulfilled by Mathis Brothers. Was told that it would take 8-14 weeks to shipped. No problem because it would be here in time for the holidays. Received the bench and chairs in August but was told the table would be shipped mid September. Mid September I email for update, was told mid October. Emailed in October was told mid November. Emailed on Nov 10, now being told Feb 2022 for the table and this date is subject to change. Still debating whether to cancel this particular order. Mid September we went into this particular store looking for a new couch. We find one with matching chaise. We explained that we are looking for items that has availability. We understood that because of supply issues not being able to keep up with demand, a lot of furniture was on back order. Our salesperson said we had it on the next truck which was coming in October. Our receipt said estimate delivery September 23. We could wait that long. So we paid for it up front and waited. Mid October rolls around and I reach out to the store for an update since NO ONE contacted us. The individual I spoke said it was estimated for mid December. Okay, understandable. November 9 I called for update and was told that the couch has an estimate date by the end of December and the chaise is mid January. I asked for a manager and explained our frustrations because we bought it and paid for it in full at point of sale that the items were coming in October. I was given the reason for delay was because of COVID and that supplies can’t keep up with demand. I responded back that we knew when purchased it but we were promised that our order would be on the truck in October. I totally get that there is a supply shortage but seriously be truthful with your customers. Don’t say one thing as a way to make a buck when it’s not the truth. Honestly wonder how many of these reviews on here by individuals with one or two reviews are actual people.

Great service and very patient with specific requests!

Lots of unique contemporary furniture. Staff is amazing, courteous. Dekari is so helpful and patient. Wonderful experience.

A wonderful shopping experience. Very knowledgeable salesman and friendly. He helped us find the perfect chairs!

Update: Customer services reach out today (finally!) and gave me a return for in store credit. I will give this store another try and hopefully wont be disappointed again. Original post: I would rate 0 if I could. Bought a bedroom set couple months ago, waited a LONG time for my stuffs to arrive, but everything is slowed down because of covid so I understand. The day of delivery, the guys that put my bed together told me for some reasons they didnt get all the original parts, so they will just have to use what they have instead. I said that's ok as long as the bed is sturdy. Guess what? it started to fall into pieces in less than 6 months. (If you look closely at the attached photos, you can tell they did such an awful job putting it together, the main big nails are not even lined up with their holes.)The whole bed shakes and makes terrible noises when I SIT down (and I am less than 150lbs!). Nails are falling down from the head board, all the legs in the middle are bended! And we dont even use the bed that much, no jumping or any kind of craziness! I called customer service and they said they dont have any 3rd party repairmen near me so they will contact the store and call me right back. Never got the call back. I called again that afternoon and they asked me to email them photos of the bed. Still have not received a response yet!! At this point even if they can fix the bed, I seriously dont even trust them anymore. I'm having a baby and don't feel safe to sleep on a bed that I know could randomly break apart in the middle of the night. Such a shame, my family and I have bought MANY pieces from Ashley, but this will be the last time we spend our hard earned money in this store. the bed is really pretty but the quality is just unacceptable!!!

I had a great experience. Brandon Scott was my salesman he was super friendly and helpful. He didn't make me feel cheap because I needed a cheap couch. Treated me like anyone else. I will say tho, the distribution center closes at 7 so keep that in mind in you go late. Thank you!!

We went into the store on Saturday and spoke with Dominic. He helped us around the store and answered any questions we had. We came back tonight to purchase the recliners we talked about. He wasn't there but Boubo(sorry if I butchered his name) helped us and was just as helpful and friendly. Everyone has been friendly from the time we walk in and settled with the cashier. We will definitely be back to buy furniture.

Had a wonderful experience. Brandon Scott was the Friendliest person but also professional and was extremely helpful. He got everything done quick and I was able to get everything done after work. Thank him again for his help

We appreciated the fact that the salesman didn't hover over us. He stayed close enough in case we had questions but he didn't hover over us and he let us shop comfortably.

I want to say that Ethan is an amazing sales rep/manager and our experience with him was so fantastic! Things unfortunately deteriorated from there. We were told that the furniture pieces that weren’t in stock would be arriving within 2-3 weeks after our purchase date except for a bed frame that wouldn’t make it in until the end of the following month. This was not the case. I ordered all of my pieces in the middle of August and called several times for updates. Each time I would call for an update, I would be told that my pieces would be arriving in another 3-4 weeks. This continued for 3 different times and I finally had enough when I was told that I wouldn’t be receiving pieces until January!! I told them to proceed with cancelling everything in my order except for the last piece of my sectional (I already had all of the other pieces). I called last week to see what the status of that piece was because it was supposed to be in this last week of October and they tell me that it’s been cancelled. Why in the world would I cancel the last piece of my sectional?? I specifically told the representative NOT to cancel that piece but she apparently couldn’t follow directions. Now, I had to come back to their store, place a new order for this one piece and have to wait at least another couple of weeks to get it. All in all, I will never purchase from Mathis Brothers or the Ashley Homestore again. They are nothing but liars and their customer service is horrible! If we would have been told that our pieces should be in by a particular date but things have been pushed back due to Covid or other unforeseen circumstances, I may not have been as upset but that never happened. We were always given a firm date and were never called to be informed of any changes in the new estimated time of arrival. If I were you, go to ANY other furniture store or make sure that if you do purchase from them that it’s in stock because it will take you 6 months to a year to actually get your furniture!

Bouba was the only reason I spent 3 thousand dollars on bedroom furniture! Give this mans a promotion.

I bought furniture here for the sole purpose that they did NOT follow me around and bother me while shopping. I have always loved Ashley, but one of the stores i went into they would not leave me alone when i told them i just want to browse. Thank you!!!

Poorly coordinated delivery, lack of attention to details with salesperson, not much inventory available and warnings of very lengthy ordering process. I feel we paid top dollar for not much customer service or anyone trying to make the customer happy much less asking for return purchases.

Dakari was very helpful with what I asked him to show me. He was pleasant to deal with and gave me several suggestion. The girls working behind the counter was also courteous and helpful. Experience was easy.

Friendly and good salespeople. Kyle assisted in my search for furniture he was informative, patient, knowledgeable and very professional. He listened to my ideas and searched to find products. Successful visit.

Excellent sales associate

The Salaeman Brandon was professional, patient and knew how to research the item we re interested in which we did buy. THANK YOU, BRANDON & WE WILL RETURN FOR FUTURE HOLIDAY SHOPPING.

Our salesman Mike was amazing and so patient!! We were very happy with the prices and the discounts! great job!!!!

Chastity was very helpful. Got what I wanted at a great price

I am grateful for the help of my sales associate, Jason K. He is the major reason the rating is as high as it is. He was knowledgable and quick, after only a month on the job! Although I was perplexed by the pricing strategy and did find a table I liked only to learn from a different associate that the price on it had been found to be wrong, the day before. Disappointing. I still bought a very nice pub set and a love seat. Jason was open and so helpful. He really was top-notch!

Looked for and found a sectional for my media room, took more than 3 hours to accomplish what should have been a very straight forward transaction. I could understand that since it was the young man’s first week on duty. HOWEVER, nothing prepared me for the nonsense to follow! Part of the sectional was delivered with 2 pieces to follow. I was finally told the pieces are in and scheduled delivery for today, called to reaffirm delivery and…..”you’re nowhere in the schedule” I’m told and furthermore, no delivery options available until the end of the first week of October. Pitiful communication in the store and “pass the buck”. If you want good customer service, go elsewhere.

We purchased a bedroom set and mattress July 17th. August 3rd received a partial delivery with the mattress dresser night stand and part of the bed frame. We were told for a few weeks the rest was coming tomorrow then given the real story it would be mid September needless to say we’ve been sleeping on a mattress in the floor since August 3rd. Finally received an email the rest was in and called ourselves to schedule delivery for today September 12th. They show up and still don’t have the posts for the headboard. As a supervisor in customer service I don’t understand how a business can continue to provide service of this nature and still make money hand over fist. I called asked for a manager endless hold back to switchboard told one would call me back this was at noon today and I’m still waiting. With the amount of money spent on the items there is no reason someone shouldn’t own the situation and ensure all the pieces are here. Now I get to spend another day trying to chase it down tomorrow. This is absolutely ridiculous.

Our salesperson, Monica, was fantastic. She listened carefully to what we were looking for and directed us to some great options. She also helped us with getting the best pricing. There wasn't any of the high pressure or stalking that we've felt at other places.

Good prices and excellent service.

Excellent, personalized attention from Bouba! He listened well to our wishes and showed us many great ideas for our new home furnishings that we never would've considered. We love our choices! Chastity was very helpful in putting together the best deals for us. Great customer care, Y'all!

Anthony was very informative and helpful.

This store had an AMAZING sale rep. Who help us get what we needed in the store, gave us opinions and options and really gave us a 5 star experience. The delivery however, if I could give 0 stars I would. Imagine being excited for the day your furniture arrives just for every single thing you ordered to be damaged. The sectional couch with two stains on it, and the four legs completely scratched up. The coffee tables that you were day dreaming about now has a missing screw and the paint already coming off every place you look. Why shop here when you could find better options at Big Lots or Walmart that would have cared to make sure my items do not get damaged & would have saved so much money considering this is a high class furniture store.I would not recommend anyone going to shop here unless you are willing to go pick it up yourself. And to those that do, or will, get delivery, make sure you check EVERYTHING.

Mike and Derryck were so helpful and patient. Will definitely shop here again.

Salesperson, Alex, was awesome. Very courteous and efficient. Set everything up for us and at excellent price. Excellent experience.

Bouba was the best salesman ever he was so helpful and the ladies at the front desk are so knowledgeable and helpful with credit a felt good giving them my money I didn’t feel taken advantage of

Frayja Hansen welcomed us at the door and as we were looking for something very particular we ended up leaving with something completely different. What a refresh, as we were provided with Such helpful ideas and Frayja took the time to listen and help us in the right direction with our decorating decisions. We are so very excited with the change up to our living room and looking forward for our new home furniture to arrive!!

Ashley Homestore on memorial will lie or change delivery dates on you. Customer service is rude. If you can find it anywhere online Amazon or wayfair do it. Everything I've ordered from both have arrived ahead of schedule.

Daisy was so sweet and helpful. She really made sure I had all the information I needed and made me feel confident about my purchase. Can’t recommend her enough!

Only if you want to drive all the way to the distribution center. We just left from over there purchasing a table and chairs and was told that Ashley on memorial had the ottoman we were looking for. We drive all the way there and purchase it and then are told we have to go back to distribution center to pick it up!!! We live in Edmond and it would have been nice to purchase from the Ashley store by it!!!

Wow, let us just say Daisy was amazing! You won’t regret getting your next piece of furniture from her and we will buy again for sure!

We had a great experience with Monica. She was very helpful. Will definitely recommend Ashley home furniture.

Awesome experience. Great service!

Daisy was very helpful with helping me choose furniture out, will definitely be back soon!

Daisy was very helpful and knowledgeable and helped me find whst suited me. I would recommend her to anybody!

Salesman Bouba was great. See ya again soon

I went in earlier this week on my lunch to get an idea on what I wanted for a sofa. This is when I met my sales representative, Freyja. Over the next couple of days she answered any questions I had and finally helped me decide on something that fit me. I’m beyond impressed with the level of customer service I received from her. She truly made my experience. Will be back!

I do not recommend shopping with Ashley Homestore!! We purchased a dining table, mattress and adjustable base (bedframe that goes with the mattress) and set up a delivery. The delivery was a mess and I was already unhappy with that but when they left, we realized that they didn't drop off our mattress. We called and they said that the mattress was backordered but it should arrive to them by the following Saturday and they will call and schedule delivery. Saturday came and went with no phone call. We called them the following week and they said, it would be there THAT following Saturday. Once again, we were nice and said that is fine. Never heard from them. Finally, my husband called to speak with a manager and was told the manager was gone for the day and he would call him back. Of course, no call back. Finally, today, August 11.. (OVER A MONTH AFTER WE PUT IN OUR ORDER AND STILL DON'T HAVE A MATTRESS) we got tired of waiting so we just decided to go ahead and cancel the mattress and bed frame and have them come pick the bed frame back up. I was very nice when I called even though I got transferred, hung up on and put on hold for 45 minutes for someone to finally get on the phone and say that they won't return the bedframe because it's already been in our house. The base does me no good without the mattress and who knows how many months it will be until we see a mattress! I will never shop with Ashley Homestore ever again!

Very good furniture options but a bit pricey.

ISO a recliner for my dad who is homebound. Tried to convince me to buy a chair that was too narrow for his seat. Very friendly until they realize their stock doesn't meet your needs then they Ghost you. They should have offered my mom, who uses a walker, one of their wheelchairs. These guys need to THINK.

Our experience with Daniel was great, he was very knowledgeable in regards to furniture. He did not pressure us at all to make a purchase, and he took his time with us and allowed us to really get detailed with our selections. Thank you Daniel!

Victoria made our experience excellent. She gave us a new meaning to shopping for furniture. She was knowledgeable and sweet. I would suggest that you ask for her if you are needing furniture!

Okc Memorial store very poor customer service. Ordered product and had to check with them 3 times to find out that they hadn’t proceeded. Then advised I had to wait another 12 weeks for delivery for a non-custom item. Thanks for nothing Ashley’s!

Couldn't have had a better experience buying furniture it was very stress free and we found exactly what we wanted

We had THE BEST shopping experience with Kyle yesterday. He was super friendly and helpful without being pushy. Some of the other stores we shopped at felt like being at a used car dealership, but our experience at Ashley Home Store was completely different. We found EXACTLY what we were looking for, and he quickly and painlessly got us the best possible deal. He is extremely knowledgeable about the products in the store, and the purchasing and delivery options. He was completely transparent during the entire process, and we were out of there in no time. I highly recommend not only the store, but that you ask for Kyle specifically.

Bouba at Ashley HomeStore at 3400 W Memorial Rd Oklahoma City, OK was amazing!!!! Very knowledgeable of the store products and services, extra mile customer service, professional, and courteous.

Very good service fast and helpful! Brandon was busy. The manger Kenny stepped in and got the job done. Thanks

Great staff. Quickly answered our questions.

This was one of the most pleasant shopping experiences I’ve ever had at Ashley’s Furniture. Dakarai Owens was very professional, polite, respectful and personable without being pushy. I truly appreciated everything he did for us.

Awesome people to work with!

We had a great experience shopping for our daughters box spring! They even found us a better price and we were able to pick up immediately!!

I walked around the store for some time before anyone acknowledged me. Finally, I was helped by Daniel Montoya and he was very personable and very helpful.

Brandon was the best! Took the time to show me mattresses in different price ranges, quality and comfort. He was patient with me as I took a LONG time to make up my mind too! Excellent customer service!

I am now changing our 2 star review for a 5 star review because the manager, Toby, fixed our issue completely. He was phenomenal and we will be buying all of our new furniture from Ashley. Thank you Toby for putting your customers first...you are amazing!

I would give this store 5 stars for the sales rep Bouba. He was fantastic, friendly, and super helpful.I would also give this store 0 stars for their management. The store manager that was in charge of my order was unable have my couch delivered because he messed up the delivery address. They informed me that if I still wanted the couch, the delivery fee would increase $500.Jonathan can't manage an order, he shouldn't be managing a store. If you go to this store, make sure Jonathan is not managing your order.

Ashley Homestore was great. However, they are owned by Mathis Brothers which is a slimy company. I had a simple warranty issue with a piece of furniture, but had to process it through Mathis Bros. Their customer service is horrible and tried to tack on fees to get warranty issued fixed. I had to ask them to point out where those fees were stated in the sales agreement that I signed. When they couldn't do that, they did waive the fees, but were rude through the entire conversation.

I went to the store looking for accent chairs. I found a salesperson and purchased 2 chairs. They had the chairs in stock at Mathis brothers. I paid and my sales person gave me directions and sent me in my way. I arrived at the warehouse checked in and Nathan and Alan had my chairs in my vehicles in less than 5 minutes ! Kodos to them

Bradley at the Mattress Firm is the most helpful person. We came in with a specific mattress in mind and after half an hour of phone calls he made it happen! We also came back in for pillows and a protector and I had a hard time registering my mattress, so he helped me and we got a great deal! We will be back, thanks again Bradley for your amazing service!!