Ashley Store Oklahoma City, OK (Reno)

The one star is only because of the store. We went in for a bunk bed. We quickly found one in our price range and decided to buy it. It was a twin over twin for $332. We went to pick it up and only received the foot and head boards for the 2 beds nothing else was there. After calling we were told they had marked it wrong and the actual price was $350 MORE than what we already paid. They offered to take off around $100, but it is still absolutely ridiculous that we had to pay for a mistake they made. We did end up getting the bed only because we really needed one, but we will not be returning. The bed itself is nice but wouldn’t have paid the price we did had we known how much it would cost.

Drew was the best! I’ve never had such a pleasant experience at a furniture store! Thank you so much 😊

Great customer service!

Izze, Ashton and Ashley were fantastic!!!! The prices were excellent and they went above and beyond to help us!!!!!

Great service.. great products!!

No pressure. Good salesperson to help when we need it.

Great customer service, special thanks and recognition to Brandon, he made us feel welcome, very servicial, with solid and firm answers, the most we liked it was his humble way to attend, definitely we will return and look for him.

Ethan was very knowledgeable of the layout of the store. Knew what pieces that I was really looking for. Very patient with us considering our indecision all the time. Answered all of our questions accommodated us when we wanted something special.

Store was clean and well organized. Furniture of a variety and Cheap Salesman Amin was so sweet and knowledgeable The manager a great lady and understanding The cashier very young and efficient Ashley is the Best

Christian, the sleep specialist who worked with us, was great! He made finding the right mattress easy. We got the adjustable frame we wanted and stayed within our budget. We were very satisfied with the no pressure, well organized, helpful atmosphere.

Such a great experience today! Jordan went above and beyond for us, and we could not be more thankful for her help and expertise!! Thank you, Jordan!!

Jordan Nance was fantastic and helped us order exactly what we wanted. I will definitely be going back for any future furniture purchase.

Erhan was great and i found what i wanted! Thank you😊😊

Brandon Scott helped us and did great! Helped us find the perfect chair for my mother going into a long term care facility. He above and beyond to get the best price. He was great!

Lighting is great to see everything, the designers do such a good job matching, staff is not too sharky but if you do want to buy, they have a great warranty and member program! 10/10 Jon was super knowledgeable and really understood the assignment!

Fueron muy amable y fue un ambiente tranquilo se los recomiendo .

Friendly, and very helpful with all aspects of the purchase.

Making a post publicly so others can be aware of the experience I received from this location. The items were to be repaired for the bulging wood but came back filthy? Customer service is quick to respond to issues however how do items arrive like this if they are brand new and custom pieces? Mind you this is the larce collection and is suppose to be completely washable I attempted to clean and stains are still present.

Hayden was the only person after hours off calling different locations and customer service reps. To get my issue fixed.

Customer service was great and Jon was extremely helpful!

Total trash Customer service. Ordered couch online. Took 2 weeks to get. Delivery came and it was wrong. Told I would get a call regarding problem. Which was half of the other couch. Kind of important to let me know what the heck happened, when it will be corrected, and how this would be fixed. Crickets. No call. 4 days go by and i call them. I asked what was going on. Told again I would get a call. No call! Mind you they took my money for the entire couch. Only had one half of it. I kept getting the run around and just wanted to know where the rest of the couch was. If I was even getting the other half. No one knew what was going on when I would call. Ended up cancelling the entire purchase. Went with American freight. They were awesome! Called me and kept me posted on the entire process!

I have been going to Mathis and Ashley for years. Never again. Never again will I deal with this store or this company!! Horrible quality, horrible policies. We bout a living room set from them and financed it through their company. We also bought the "service plan". A few months later, the fram of one of the chairs broke. We didnt get too upset, thinking "Yeah thats pretty crappy quality, but at least we can get it fixed".We contacted them and asked to get it fixed. Turns out that thier "service plan" is ran through a shady third party. Not only did they say the frame was not covered and refuse to pay, but they had the balls to recommend their other companies that would fix the problem for an out of pocket expense. None of the other pieces lasted any better. I now have a living room set that is going to the dump that I am still paying for. Take my advice, and go somewhere else.

After searching endlessly for the perfect fit for our new home (Larce Stone) Ashley furniture on reno was wherePreston found us wandering. Preston was patient with us and pointed us in the direction of a durable, build your own couch that truly has just brought our living room together. We had to special order the specific fit we wanted and split the order in two truck loads. We are over the moon with the purchase and would recommend the reno location and Preston specifically, he will make it happen no matter what you are looking for.

My wife and I didn't know what we were looking for, Ashton helped us out pick out the perfect couch for our home. Azucena "Izzie", she was awesome she showed us a mattress and we had to take it home! They made our experience so fun we are ready to come back and pick out more stuff to finish furnishing our home.

Brandon Scott did an amazing job. He made the entire process very easy and fast. I would highly recommend this salesman and store.

Worked with Ashton, he did his best to work with our needs and budget without being pushy, he was patient and genuine. Thanks Ashton!!

Amin as so very helpful! Best customer service I have ever experienced! Very genuine and took care of everything. I’ll definitely shop at Ashely for my furniture needs more often because of him! - Sandra

Ana was so helpful and professional. What a great employee you have, appreciated her efforts to help us find exactly what we needed.

Amin helped us furnish our new house. He spent a lot of time with us and offered many great suggestions. He was extremely knowledgeable about the store's inventory.

Quick and easy. We picked out a nightstand and lamps. Drove to the warehouse one block away. You pull in, and they load it for you.

Ashton was extremely helpful and made the process of finding our new mattress extremely stress free, quick, and easy, all while finding us the best deal!

Amin was awesome! He listened to what I was looking for, and once I told him I had pets, he found the exact recliner I needed. He was very friendly, and I would highly recommend this store.

Amil Was fantastic, so helpful, no pressure, Excellent customer service and people skills. Treated us like family we will be back!

We came in looking for a recliner and Ana helped us through the purchase allowing us to freely look and not feel rushed.

Jon the mattress specialist was very knowledgeable and helpful, I would definitely buy from him again

Jonathan Wilson at Ashley is hands down one of the best sales associates I’ve ever worked with. From the moment you walk into the store, he greets you with a friendly attitude and makes you feel comfortable without being pushy to make a sale. Unlike other salespeople who try to rush you into a decision, Jonathan takes his time, listens to what you're looking for, and works with you until you find the perfect piece of furniture that fits your style and needs. What sets Jonathan apart is how much he genuinely cares about his customers. He’s patient, knowledgeable, and never makes you feel pressured. Whether you’re just browsing or ready to buy, he’s there to guide you through the process at your own pace. He even remembered my name and face the next time I came in, which shows how much attention he pays to his customers. Jonathan truly goes the extra mile to make sure you’re happy with your purchase, and I couldn’t recommend him enough if you're in the market for furniture!

Duncan was very attentive and knowledgeable. Easy process. Delivery is pending

Duncan Donuts was awesome!!! He helped us greatly. We will definitely use him again 🤩

Ana was amazing! She worked with us to get the best deal possible and helped answer all of our questions about size and measurements etc.

No Shopper Stalkers! Ashley keeps it simple and let's you enjoy your shopping experience. Really only went to window shop but enjoyed my experience so much that we ended up buying a piece we seen in a big box store as well as what we had in our online Ashley shopping cart. Thanks for a great, non-pressured shopping experience.

The experience w/ purchasing furniture went smooth. Drew and His manager assisted and explained the process from beginning to end.

Amazing service! Jo was so thoughtful and kind!

Drew and Izzy were the most helpful people, and the nicest. We had the best experience. They were both knowledgeable about the products. We ended up buying a sofa, coffee table and two end tables. We will be going back to find a sofa for my granddaughter! Thank you Drew and Izzy!

Drew, our sales rep was awesome!! Had all the answers to our questions. Izzy, designer rep was also awesome. Both moved a coffee table to put in front of sofa so we could get an idea of how it was going to look. Outstanding work from both. Thank you Drew and Izzy.

I highly recommend shopping with Ana. She made our experience so easy. She listened and even was sweet to our 5 year old. She gave us every option and took the time to ensure we had everything we needed as well as ensure we understood all process after our purchase! I would most definitely shop with her again!

Salesman Brent greeted me at the door asked if i needed help. Then he let me explore the store at my own pace but was close by if i had questions. I highly recommend Ashley’s and Brent

Jordan was great. She made the shopping experience very pleasant. Thank you!

Hermoso lugar en la forme que me atendieron fue muy hamables y la ayuda que me dieron está bonito gracias

Wonderful service. Brent was very patient and helpful.

Everyone was super nice and helpful. Any questions we had we always got an answer, would definitely shop again there in the future.

I want to start by saying I HATE furniture shopping. I would put it right up there with shaving a cat or going to a spin class. That all changed when Ana from the Ashley Furniture Department at Mathis Brothers assisted me. She not only listened carefully to what I was hoping to find, she took her time in showing possibilities that were available. She did not make me feel rushed at all. By the end of my time with Ana, Ashley not only had merchandise sold, they also had a future customer and walking advertisement billboard. You better bet that I am going to tell anyone looking for assistance in the world of furniture to go see Ana at the Ashley Department of Mathis Brothers. Thank you, Ana. And Ashley, you better hold on to that girl tightly. She is a true asset to your company.

Came in looking for a few things to finish my new apartment. The store was nice and had a good variety. The salespeople generally were very kind and didn’t feel overbearing. Ethan Turner was very helpful and enthusiastic

Jordan was phenomenal today! She took the time to reach out to us, let us know we had reward points that were fixing to expire. We jumped at the opportunity, came in to see her with our needs & within an hour she had us right back out the door!

I was needing to get a new couch for my new place and Erika helped me out tremendously. She listened to what I was wanting and how I was envisioning my new place. She was patient and got me exactly what I was wanting and even more. I love my new couch, tv stand and coffee table. They look great in my new place. Thank you Erika!

Brent was fantastic! He and Jon made buying a new mattress a breeze.

Amin helped me pick out exactly what I was looking for, he was so informative and helpful. Ask for Amin when you go into Ashley for the best experience!😊

Ashley’s is the top best furniture store! I love the environment of the store and every sales person is unbelievably helpful!

Ashley is the single greatest furniture store I’ve ever been to. Actually scratch that, IT IS THE GREATEST STORE IN THE WHOLE WORLD. I highly recommend buying an intellibed from here.

Jordan was so helpful and kind! She really went above and beyond to find us what we needed, and made the experience enjoyable! Definitely go see Jordan for your furniture needs!

Ana and Nolan were a great help to me buying a couch for my first home. Ana went out of her way, walking with me all over the store and being patient while i was being picky! If you are searching for any furniture here, definitely ask for Ana!!

My wife and I came to look at purchasing a sofa and love seat. After spending some time with a salesperson and not really finding anything; we told the salesperson we will continue to look around by ourselves. We ended up seeing a set “similar” to one we would have settled on if we didn’t find something, and noticed a few differences between this set and the previous one. This is where Ana came in…Ana was able to share the differences between the two sets and let us know the quality value difference between the two and allow us to make a decision based on this information. Well; we definitely liked the one Ana shared about and we ended up buying the set we liked versus “settling” for something my wife and I weren’t really sold on. My wife and I really appreciate the extra time to share her knowledge as well as listen to our questions. We will look Ana up again for our next furniture purchase!!

Super fun energetic environment with great people!

Erika was an amazing salesperson and she went out her way to make sure I got what I needed. Ethan the cashier was positive and helpful

Had a great experience at the Ashley Store on Reno. Great Selection and prices were better than what we could find elsewhere. Bought two chairs for the Living Room. Duncan was an excellent sales associate and helped us stretch our dollars!

When in Ashley, definitely look for Ana; she is the best sales associate. Whenever we were there, she was quite helpful, and I highly suggest Ashley and especially Ana.

We had a great experience with our sales rep Ana. She was on the top of everything for our pickup and she immediately called warehouse to make sure our pickup is ready and have extra wrap for our mattress.

Duncan was so awesome. Thank you!

Duncan went above and beyond to help us with financing and explained everything to us and we think he’s a great employer

Great experience!

Highly suggest shopping with Amin. His customer service was outstanding, he listened to my style and what I was looking for and pointed me in the right direction. Ashley has very good quality furniture with very reasonable pricing. We went home with a genuine leather couch and chair/ottoman.

The selection was amazing and our assistant in shopping,Dakota, was extremely helpful and pleasant. No shopper stalkers. Altogether a pleasure.

Everybody that had a part on helping us was friendly and most helpful 💯 to us

Went to Mathis Brothers/Ashley in OKC and worked with Brent. He was very attentive and helped me pick out what I wanted! Everyone was so nice!

We went in to look for outdoor furniture and worked with Davidson. He took time to find us the best deal and the best furniture. He was kind to my wife and daughter and even stayed past closing to help finish everything up. The manager also stepped in and assisted in getting everything scheduled and taken care of. I felt bad for it going past closing but they assured me they were focused on customer service. I will definitely be a returning customer due to the care they displayed. Can’t find that everywhere these days.

We bought 3 recliners at Ashley. The sales person, Carmen, was great and helped us a lot. We enjoyed our experience at Ashley!

Erika was our wonderful, understanding, and patient sales associate. She heard our requests and shot straight with us. We love a transparent sales transaction. She was a whole vibe and we cant wait to keep decorating our new home with her.

Ben was our associate and he was amazing. Made the whole shopping process easy and less stressing. He was able to line up our new sectional and entertainment center to match with the colors of the house. Would recommend using Ashley and ask for Ben if you can!

I love the service I received. I got just what i wanted at a great price thanks to Ben C. !! He’s the best!

Tammy was amazing!

Nick helped me find the rocker/recliner I was looking for. He was very professional and it was a pleasure to do business with him.

If come across Dakota Hicks, he’s your go to! He’s has great communication skills, tells you the different options of financing that works with you. Provides you the dates of expected delivery, what to expect and has integrity.

Ryan and Jonathan were very polite and professional. They made our shopping experience great and stress free.

My salesperson Marlie was excellent. She was very knowledgeable and what she didn't know she went to find the right people. She was very patient and upbeat

Nick was awesome and was very helpful and friendly!!!

Easy, Fast, knowledgable

Duncan was very kind and helpful. The store is beautiful and has a great selection! I will be back.

Ben was very nice and helpful with what we were looking for at helped a lot with the Memorial Day sale

Excellent experience and wonderful service

Erika M was the best!! She was extremely wonderful to work with! She is highly knowledgeable with all the products. No pressure sales and worked diligently to get us a great deal. I highly recommend Erika!

Great selection good price beautiful decorative decor.

We came in a little late in the evening just to look. We ended up buying and it ran everyone past closing time. They were glad to stay and help us. Very nice and knowledgeable staff.

The sales person lied about delivery - she told me at the time of purchase that it would be delivered Friday, I called delivery today and they told me that was not true - I hate being lied to is the reason for the low score - I was not in a hurry for the merchandise but I don't like having my time wasted sitting around for a delivery that will not happen as I was told

Carmen Pueblo was an excellent Sales Associate. Highly reccomend her and Ashley's furniture.

We had a great experience! Carmen did a fantastic job helping us and we found just what we needed at a great price.

Great experience! We came in looking for living room furniture but not really having a specific style. Carmen was super helpful trying to help us find the right fit. She made this experience so easy and laid back. Any ideas we would give her she was so quick to run with and make happen. 10/10!

I will give this place a ten star. Carmen was so helpful to me and my wife. She is always ready to assist you and if you're not ready, she always has a card.😜

Salesman very friendly and helpful no pressure to buy. Would recommend

I had a great experience at the OKC location. Ana was so sweet and helpful with everything and I am so excited about my purchases!

Our salesperson was incredible and the whole process was incredibly easy. Five stars.

The sales person was new, but she was very professional and knowledgeable about the furniture. She Treated me with kindness and respect.

This is the best place to shop for furniture in OKC. Jason Kaestner was the perfect sales associate. He greeted us, took us to where we needed to look and then checked on us periodically. He was present when we needed him to be and that’s what we appreciate the most. It’s always a pleasant experience when shopping here. 10/10 recommend shopping here if you or someone you know deal with social anxiety. The associates give you your space.

Tammy Garrett was terrific!! Very nice and ended up with exactly what I wanted

Wow. Ana was very welcome and friendly, she was amazing for helping to us with my husband bc we were confused,,, she was very helpful,,,,,finally we got our favorite stuffs, thanks ana

Under construction now, but still no nonsense, no haggle, no pressure furniture shopping experience.

Bought a dining set on 4-6-24. Salesman was dakota hicks he did a very good job and really went out of his way for us. Good job Dakota

Stazia Trulove is so wonderful to work with on our purchases. She not only has helped me on multiple purchases, but has assisted with my best friends multiple purchases. Big kudos to her professionalism, polite and always friendly. She listens to her clientele and is knowledgeable about the products she is selling.

Rafael was so nice to work with today. Grateful for such an easy experience.

Friendly, helpful, knowledgeable associates helped me and I ultimately made a purchase after looking around for a recliner.

Carmen was great! Got us in and out in under an hour and was super great at getting discounts for us! A++ experience. Would recommend her.

Started out at “the brothers” and hated the “shopper stalkers”. Ended up browsing in Ashley. No stalkers! Found something we were liking and we approached a sales associate Ana who gave us a lot of information about the sectional we were looking at. She gave us the options we could choose and made the whole experience very laid back and easy. We felt bad about keeping her and her team 45 minutes past closing but we had to sign all the paperwork and get all of the delivery arrangements made. They were all very gracious. Can’t wait for next Saturday and our new furniture!

Ana was great at helping us choosing our furniture. The anniversary sale had very good deals!

It was worse than buying a car!!

Shane and Riley were both so great! My boyfriend and I had our 3 year old daughter and our 7 year old nephew and they were crazy but Shane and Riley were so patient and they did everything they could to get us a deal. We will be going back for a bed frame, mattress, and other house objects!

Great experience. Brent allowed us to browse the store on our own, almost done with purchase and we realized our top two choices wouldn’t work. He and another store member helped us with our specific wants and needs… now home enjoying. Very happy.

Thank you carmen. You are awesome.

Christian made my purchasing a new dining room table simple and easy, he was polite and kind. He really listened to what I was looking for and delivered the exact table that fit my wants and needs. Thank you Christian! We will be back to Ashley's to purchase again soon and hopeful we can work with Christian again on our next purchase

My wife and I worked with Christian today to get a new dining room table. He was courteous and professional. He listened to exactly what my wife was looking for and only showed us things that were specific to her wants. We thoroughly enjoyed our experience today and will be back to make additional purchases with Christian!

Excellent service

Tammy is great

The business practices this place conducts should be illegal. I bought one thing from Ashley furniture 3 years ago and was signed up for a “delivery rewards program” without my consent that auto charged $140 to my credit card on an annual basis. It was caught in year 2.. I cannot begin to explain how deceitful the place is. The operator knew exactly I was talking about immediately. It’s clear this happens all the time. Will never buy another thing from Ashley or its parent company Mathis Brothers.

I had problems with the recliner I bought. Mathis has done everything to fix the problem and I really appreciate it. You don't find many stores that stand behind their products, Mathis Bros. does. Thank you very much!!!!

Store representative was professional yet courteous and friendly. Knowledgeable about the product I was looking to purchase.

Ashley S. was very friendly, cheerful, helpful and patient. Very product knowledgeable. She created the ultimate shopping experience for myself and family.

Very helpful, kind, and thoughtful! My salesperson gave us the ultimate customer service experience! Kudos!

Navigating the vast ocean of furniture options at Ashley was made not only possible but downright enjoyable, thanks to Jason. With a smile, expertise, and what I can only assume is a hidden set of superpowers, he guided us through the maze of choices, making even the prospect of moving 600lb (kidding) end tables seem like a breeze. His blend of professional knowledge and a light-hearted approach to the Herculean task of furniture selection was nothing short of miraculous. Jason doesn’t just sell furniture; he sells an experience - one that leaves you chuckling at the thought of what those end tables might weigh in laughter. If you're in the market for new furniture and a memorable shopping adventure, look no further. Jason is the champion of furniture shopping you didn’t know you needed. Here’s to hoping his talents are recognized far and wide – and that those end tables come with a complimentary massage after the move!

Leah and Izze were great to work with and incredibly patient and understanding. Very happy with our purchase.

My Sales Lady was very patient and very professional but more than anything she made me feel so comfortable that I really forgot that this was her job.

Had a very outstanding salesman his name was Drew he was very knowledgeable and very kind individual

They did a great job finding items that fit in my budget and provided great customer service!

Josh, was very friendly and delivered great customer service the whole way through of purchasing, very respectful gentleman, however the lady that came over to intervene was not so friendly, I’m almost positive she is a manager and I wish I would of asked for her name! She was very pushy and her tone in her voice need to be lowered, she definitely has some attitude when speaking with customers not a good look, also she made me feel very uncomfortable, business management class is needed on her end. The lady at the front desk for check out was nice as well.

Very helpful, friendly and accommodating staff!

Jason was great! Courteous and knowledgeable!

High prices, sales people don’t explain the hidden cost as far as yearly memberships and protection plans.

Shopping experience was great! Ana was so sweet and even stayed late to help with any and all the questions that I had! I came into the store nervous about making such a big purchase and when I left I had no more worries. If you happen to be there ask for Ana! The cashiers and management are rock stars as well!

Again no comment at this time

I called to ask about my mattress base. It doesn't work and the lady told me it does not have guaranteed when she didn't ask me for my account to see what kind of base I had. It is expensive, still paying and she told me right away it doesn't have guaranteed. She didn't know what kind.

Carman was a great salesperson. She was very pleasant and found us the perfect chair for our needs.

I ended up getting a vanity for Christmas and needed a comfy chair to sit in and was suggested to try looking at Ashley furniture store. I went in only looking till I was greeted by a sales associate named Carmen P. She showed me this chair which was a great snag for my buck in my opinion and was very kind to me when I said I was only looking. Overall great hospitality would most definitely buy from them again.

Tammy G. was very helpful knowledgeable. She told us about some extra perks that we were missing out on.

Never buy furniture from here. It’s a horrible place that will not exchange a bed even if it’s too hard for your body they say also final a horrible place never buy here. Tell all your friends.

Me and my son Came in earlier today looking to buy a mattress, and the customer service from Sara was great. She was very patient & knowledgeable. We will definitely be back soon.

I’m usually not one to leave reviews, but I truly had the best experience buying bedroom furniture today and that is all thanks to my Sales Associate, Sara Z. I’ve purchased a lot of furniture from Mathis Brothers over the years, but this was my first time at Ashley Furniture. Sara greeted me at the entrance to offer her assistance, which I didn’t think I needed because I was just there to look, but I absolutely did! She was so incredibly kind and friendly and knowledgeable! Not only did she answer every single one of my questions, but she also sat with me and gave me quotes on every single bedroom set combination and mattress I could think of and was so patient with me. I have always dreaded going into all furniture stores because of the pressure and persistence of the Sales Associates, but today, it was actually enjoyable, easy and even fun! As long as Sara is my Sales Associate, I will definitely be a repeat customer! :)

Jason was a huge help in finding the furniture we needed to fill our new house. 10/10 service from him!

It was a great purchase from Anna at store. she is a perfect, nice and so patient sale assistant I’ve ever seen.her ideas for decorating was perfect. I love my furnitures so much. And Thanks Anna.

I felt very taken care of...

Came in to buy a dresser and night stand. Our salesperson Ana did a great job and gave us time to look. She also quoted us the online price would be matched and we could pick up same day.Ana was busy so the "sales manager" said he could help us. We told him what we wanted and all he did was try to up sell a warranty. I told him twice we did not want it. He kept pushing and asking why we were upset to the point we left and did no purchase anything.

We have worked with Ana two times now in the last year or two. She’s the best. The sales manager was equally attentive and helped with many many questions. We recommend highly.

Carmen was great very friendly,helpful and not pushy. My mom and I went into the store to return items that we found cheaper online and they price matched it. Great customer from everyone!

Lower prices, but do your own research ahead of time. The customer service person was not very knowledgeable about products.

(Translated by Google) Excellent service from the manager, good prices and Christmas promotions and more that help you a lot to get excellent credit for the first time. I am very grateful. (Original) Excelente servicio por la manejadora buenos precios y promociones por navidad y más que te ayudan mucho a conseguir un excelente crédito por primera vez estoy muy agradecido

Great service! Great people! Thank you to Josh! We got furniture for our whole house as great prices.

Good product for the price and great sales person

Sara and Josh are the salespeople that you don’t dread when you walk into a store. They were respectful, they weren’t pushy, and they insured that we were 100% satisfied with our purchase. I will definitely be asking for them for any future purchases or shopping experiences at Ashley’s.

Jason Kaestner was amazing help today. He was very sweet; I felt no pressure to buy anything. He answered all my questions and walked the entire store helping me coordinate my purchase. The Ashley Store should be proud to have in their employ such a polite young man. I love my two new chairs!!

Courteous and knowledgeable

Friendly salesman. We knew what we wanted before we walked in and that it was in stock. He helped find it fast and checked out quickly.

The process to apply was easy to do.

It was a great experience with Shawn. It was patient and thorough.

Good service

Josh Hart was our sale person. He was very knowledgeable, patient, friendly. Just a very people person guy. His side sale person Ms. Sassy was great as well. Josh is the person that we will recommend to family and friends. Thank you, Josh The Smith's

My fiance and I came in to get a dining set and Jason was wonderful to work with and help us find exactly what we wanted! We plan to come back to see him for our living room set soon!!

Sara was amazing to work with! Super professional and knowledgeable I highly recommend her

Jason was probably one of the best salesman I've ever met. Had an overall great experience I would recommend taking your business to him for all furniture needs. We couldn't find exactly what I needed but I will return to him for future purchases.

I had an amazing experience going to Ashley’s Homestore for the first time. Drew hale was our sales associate and he was so helpful/friendly to us, while we shopped around the store. He got us set up with a new mattress and pillows that we liked. Let us know about all the great deals you guys had to offer and really made us feel comfortable the whole time. He deserves a 5 star review for his great customer service !

Sara and Joshua was very helpful and knowledgeable of the furniture and very nice courteous.

Working with Ashley was the best experience and I would recommend her to anyone! Will definitely be returning to work with her again.

Salesperson was very knowledgeable and got us out of the out of there and a nice timely time great experience showroom was really nice

We went in to the Memorial location on Black Friday looking for some furniture for the kids' room. The initial greeting was great and what you'd expect from a customer service based/ sales organization. They matched us up with a salesperson whom immediately rushed off in the direction of the cheaper items we said we were looking for, not once did she wait for us to catch up even though we had kids with us. and one is autistic special needs. I made a comment that the furniture was not what we were looking for, and it appeared on the cheaper end. I guess this offended the salesperson as she kept saying how she could show us more expensive product if that's what we wanted, but she was trying to save people money. Never once did she inquire about our budget, or what quality we were looking for. She also kept making claims about the craftsmanship of the product which were clearly false. I deal with carpentry daily, and knew what she was saying was wrong. The youngest whom is autistic started acting up, and we had to cut our visit short, I apologized for his outburst, and we started to leave. This salesperson decides to walk with us out of the store, I guess trying to build rapport with us by stating how she understands since she used to nanny for a special needs kid, and then began to spout her pseudo science nonsense about how vaccines cause autism and we should all be used to it soon. I don't care what your personal beliefs on vaccines are, but you should never comment on someone else's child, or speculate about why they have what you see as a disability. Your opinions are simply that opinions and should never be shared uninvited especially as someone who is in sales. We really wanted to give the location a chance since it's close to our home, but with this type of staff, we will resume our business with Galleria Furniture.

Josh and Sara are great

Erika was an amazing sales associate ! She helped us put together a look through furniture that suited our style as well as the space we are decorating. She goes the extra mile to help you achieve your end goal. Highly recommend her!!!

Stazia was a pure delight to work with and made it all so easy! She helped us get the best possible deal on the best possible living room and we are so very excited! We love Ashley HomeStore and will definitely be back!

Price Information was fast and convenient

This is the biggest racket I've ever seen they take your money multiple times and then tell you you agreed to it after they do it multiple times in the same week and still don't deliver your product initially your product is there and then stock after they take your money it's not and then they hold it for months and weeks on end do not buy everywhere do business with these people

Drew helped me find the perfect dining room set today, I can not wait til Thanksgiving to have our family meal at our new table. It's perfect Thank you!

The team there was so patient and attentive with me at closing.

The salesperson Sean Langley helped me to compare the four sofas that I was interested in. His manager helped me to see how much the final cost with the protection plan, delivery, and set up would be. It was a very enjoyable experience for my first time buying new furniture.

Drew Hale was super helpful and they had lots of options in stock.

Great employees. We had a great showing of furniture. Well pleased

i bought a mattress from these people and then after 6 days i wanted to exchange it had never been used and it was covered with a mattress cover that we purchased with the mattress, like i said it had never been used my wife laid on it for about 15 minutes and decided that it was to frim so we contacted the store in norman were we bought it talked to the salesman he told us that it was less than $1000 it could not be exchanged. the mattress was priced at $999.00. we were not told about their return policy. i would advise everyone not to do business with these people or their main company mathis brothers

We ordered our couches the beginning of September. They were supposed to be delivered 3 weeks ago. Come to find out, they ordered the wrong color. It was annoying but mistakes happen right? They resubmitted the order and finally got the right item. Got a call this week that our couches would be delivered today. I got a call from Mathis this morning but the line got disconnected. I tried to call back but it took me directly to the store and said the store was closed and to call back Monday. Never got another call. The delivery guys get here and proceed to tell us there is only one couch because the other got damaged. No one follow up with us before delivery to let us know this. The delivery guys, who were amazing, called multiple managers and the managers confirmed there were 2 couches like mine at the warehouse but they refused to deliver them for another week. I explained that we will be out of town next Saturday and that I needed my furniture. They lied and said they only come to Blanchard on Saturdays. The delivery guys confirmed this was a lie and said they were out here at least 4 times a week. At this point, we are being told “too bad, so sad.” I am currently waiting on a call from a manager so they can explain to me why they refuse to deliver my furniture in a timely manner after 2 screw ups. I will never use Ashley or Mathis again. It is clear they do not care about their customers or righting their wrongs.

We ordered our couches the beginning of September. They were supposed to be delivered 3 weeks ago. Come to find out, they ordered the wrong color. It was annoying but mistakes happen right? They resubmitted the order and finally got the right item. Got a call this week that our couches would be delivered today. I got a call from Mathis this morning but the line got disconnected. I tried to call back but it took me directly to the store and said the store was closed and to call back Monday. Never got another call. The delivery guys get here and proceed to tell us there is only one couch because the other got damaged. No one follow up with us before delivery to let us know this. The delivery guys, who were amazing, called multiple managers and the managers confirmed there were 2 couches like mine at the warehouse but they refused to deliver them for another week. I explained that we will be out of town next Saturday and that I needed my furniture. They lied and said they only come to Blanchard on Saturdays. The delivery guys confirmed this was a lie and said they were out here at least 4 times a week. At this point, we are being told “too bad, so sad.” I am currently waiting on a call from a manager so they can explain to me why they refuse to deliver my furniture in a timely manner after 2 screw ups. I will never use Ashley or Mathis again. It is clear they do not care about their customers or righting their wrongs.

Kyle Sherman was excellent at finding everything we needed to complete our living room

Jon and Ashley were both so helpful and patient ! They helped provide me with a wonderful sofa and deal ! Thank you very much.

Don’t come here ! Not worth it ! Returning everything due to their lack of accountability on their faults !!!

After a few days of seeking out the ideal sofa chaise we finally landed at the Ashley store at Portland/Reno Ave., and couldn't have been happier. Erika M. was our associate & she was truly a pleasure to work with from beginning to end. She listened to what our preferences were & provided us with a calming personality, attentiveness & incredible smile. We know who to contact for our future Ashley purchases. 😊 Brian & Courtney

We had a wonderful experience at the Ashley Home Store on Reno purchasing our new bedroom pieces , mattresses, and several wooden hope chests for everyone in our family. We have been buying our household furniture and furnishings from Ashley’s in another location since they opened over 25 years ago. We have never had what we would call a fun and pleasant experience while trying to get what we really wanted until today. Anthony Wishard went above and beyond in every single way that he could think of to make sure that we got exactly what we wanted and got the best price/deal possible. I will recommend everyone to go see him for their home furnishing needs because he is an amazing salesman and person. We will now drive the 4 hours away to purchase what we want from him personally.

Great sales person

Most amazing sales lady Ana, I will buy all my stuff from her directly she is a jewel

Nolan was awesome, helped us find exactly what we were looking for, and made our experience very positive. Super accommodating to what we needed and what we were looking for!

Excellent customer service and knowledgeable sales ladies. They were very patient and helpful.

Ashley Customer Service: On the Ashley website and in your showroom, your sofas are made much better than what they are delivered as. I paid $5000.00 for a large sectional, the Lyndeboro collection based on what I saw on your showroom floor and online. Once the sectional was delivered, the back cushions were smashed and looked cheap and horrible. I contacted your customer service department, since the delivery person said they couldn't do anything about it, and your service team created a ticket, requiring me to find out all of the serial numbers, etc. That was a headache, as I had to disassemble the sectional and my room to retrieve the numbers. Then, once I supplied them to the customer service rep, I was told they can't do anything about it. My sofa looks like trash compared to the models you display. I'm very disapointed in Ashley and will not shop there again. Beware to the consumer! The product delivered will not look like the products online or on the floor. Once they are delivered, Ashley furniture may do nothing to help you. They have done nothing to correct the situation or compensate me in any way. They told me I could bring in one pillow to have some stuffing added to it, even though all of my back cushions were lumpy, but they were going to charge me $150 to come and pick them up and to do this. Even if they stuffed the cushions, they would still look horrible and lumpy. I do not recommend getting any upholstered furniture from this establishment. Their quality is terrible and doesn't reflect the $5.000.00 price I paid for the sectional. I thought I could trust their quality, but I clearly was wrong.

All 👍

Bought my family’s first couch today and Drew did an amazing job working within our budget and answering all my questions I don’t do reviews often but his professionalism and help was great, and I felt the need to go out of my way and acknowledge good work when I see it. we’re coming back for our mattress in the future. Also the front desk personnel were outstanding and seemed happy to be there and full of humor. Great experience thank you

Anna, the sales person and John Johnson, her manager we’re just two awesome people they made me feel very welcomed, and I thanked him so much for their help. Also a special thanks to Amin from Mathis Brothers for all of his help.

Stazia was very helpful and knowledgeable..

I've been shopping for new stuff to furnish my retirement home and stopped at Mathis Brothers' Ashley Store. Upon arrival, Anahita greeted me, walked me through what was on offer, and got me set up with exactly what I needed. If you are in the market, I highly recommend both the store and would suggest adding for Anahita.

We recently purchased with Jason. He is an excellent salesman that knows his product! If you ever need any furniture shopping assistance please ask for him, you will get a great deal on the furniture and you will leave happier than ever!!

Nolan was so much help to us!

Everyone was very friendly and helpful, worked with us to get everything we wanted, would highly recommend them if your looking for furniture 😊

Our experience today with Ashley section at Mathis Bros was excellent. We really enjoyed working with Drew Hale who was knowledgeable, energetic and fun to buy from.

Sandra was amazing assisting us with our selections

Very friendly employees good selection of furniture

The store guy jessi tried to help me and my husband get approved but with there strict approval the working underclass with lower credit scores can't get any thing I know people who don't even have jobs go right in there and get a 5000 dollar limit oh well.

We purchased a sectional on Sunday, it was delivered on Tues. Drew helped us out in the store and it was a great experience. The delivery was on time and the guys were really nice and professional. Will definitely go back!

Was a great experience! Drew helped us and can't say enough good things. Can't wait to get the furniture we ordered.

Shopping for teen bed and had some great price points and financing.

Exceptional Customer Service!!!!!!

Great experience

Riley was a blast and pleasure to work with. Very honest and thorough from meeting to finalizing sale and delivery. She never pressured me and we walked around a while to find what I really wanted. She was so genuine, not pushy and felt like a friend. Delivery was delayed, but Riley kept me in the loop the entire time. Such a sweet woman and it was a pleasure during business with her.

It was good we had a good young man that was knowledgeable about your business

They was very good and easy to work with. No hassle and very friendly!!!

Debacle! Paid 6k for 2 weeks of hell! Providing customers quality furniture in good condition is clearly not a priority for the team at Ashley. Initial delivery Powered pieces of sectional were not working, leather upholstery was clearly cut (with box cutter) large obvious scuffs on corners of furniture. Called customer service for wrong furniture delivered only to get get transferred to the delivery department to explain that pieces are damaged and we need some resolution. But somehow it’s not a customer service issue? BTW delivery department is off on Wednesday’s so don’t have a problem on Tuesday because that will cement the problem in place with no human on the face of the planet able to resolve it except the person who is out of the office! 2nd delivery to resolve Damaged items are replaced with more damaged items. When we tell the driver there is damage he informs us that they are a contracted delivery service and that they have to deliver! No take backs. We now have three left arm facing recliners just placed where ever they can put them in our living room most have visible damage. Wife heads to the store to sit with our sales person and get the problems fixed armed with pictures of the problems and a diagram of what we want, just in case words don’t work. 3rd attempt to resolve, even more furniture with obvious damage and no way to resolve. Refused delivery, and sent all items back with delivery drivers. Went straight to the store to make sure we were credited for all items refused/returned, this results in a manager giving his word that we will not be charged for those items, after the reams of paper produced for purchasing furniture, you don’t even get a hand written list for anything returned, no record at all but a heartfelt “I promise” to take care of this for you. Final result. Many hours we’ll never get back, anxious about no record of returned items, and an empty living room. We gave our old furniture away since we had to make room for the new. If I never see the inside of Ashley/Mathis Brothers again it will be too soon. Delivery drivers were exceptional, we had the one problem about not being able to take items back which was strange but all were friendly and professional. Update 8-8-2023 - There has been no contact from Ashley Store to resolve. The amount I’m being charged has not been corrected. Update 8-25-2023 - Called customer service today. The department was busy so I left a voicemail w/ callback number. Fingers crossed I get a call back.

Best place to do business and get great deals. The people are amazing!!!

My sales lady Leah and the manager that checked on us were so great and friendly. Overly helpful which I appreciate!!

Ana was so knowledgeable and nice!

Bought leather recliner. Ashley Smith showed exactly what we wanted and then options for out kiddos. Saved us time & money! Excellent service & product!

Stazia helped us so much with looking for our couches, she was so patient with us and ended up showing us something we didn’t think we would like but ended up loving and buying. Also all the other agents and the front desk were also so nice. It was a great experience overall!!

Jessica was super helpful and friendly. I wasn’t sure what I wanted but she showed me the options that met my needs. We definitely would recommend her and the store.

Zorro was GREAT! Walked in there in a whim with lots of specifics to what I wanted, and he was patient and so helpful. Got us what we needed- and quickly. Didn’t try to add on or pressure. Fun personality and great to work with, my fiancé and I appreciated our experience

The sweet young lady that helped us name was Sara and we appreciate her patience and how she was knowledgeable, and if she didn’t know an answer, she found out and she she did a very good job!

I usually don't write reviews but I would like to thank CRISTIAN S. for such excellence in service. Our visit went from ok to excellent when he crossed our path. Thank you again.

Jessica helped us find the perfect couch & kitchen table! She is very knowledgeable & was so patient with our indecisiveness.

I was greeted as soon as I walked in. J.J. knew exactly was I was asking for and worked with me to get what I wanted.

My mother came in search for a new living room set and our sales associate Chrsitian was so amazing he took his time to explain everything and gave us the best prices!! This was top notch 🤩

My husband and I were in the market for a new mattress and visited a few furniture stores to figure out what we liked. We were assisted by Sean at Ashley Furniture who was so knowledgeable about the product differences and made some recommendations to us that he felt would work best for us. He was a tremendous help!

Wilson and Anthony did a wonderful job at helping us find exactly what we wanted! Thank you!

They did a great job with us .

Ana our sales representative was really knowledgeable on different selections to choose from throughout the store. We ended up purchasing the first set she showed us. Almost as if Ana knee we wanted that set when we walked in the door.

Jason is a great sales man! Very respectful, knowledgeable and kind. However, this is the 2nd time in the last 5-7 months that we have purchased some furniture from him and when we purchased our furniture the first time we paid for the Mathis Membership that guaranteed us a free year of deliveries and set up on whatever we buy. When we went in today, he informed us that this policy has changed and we now do not get free deliver or set up! That is a crock of BS! They aren’t honoring that “membership” anymore! I am very disappointed in them not honoring it and will more than likely take my business elsewhere next time!

My sales consultant was Kyle Sherman. Very personable and professional young man. Was very courteous and helpful. I selected my items and the purchase process went very smoothly. I am very pleased.

Zorro , did not rush the sale and help me in financing for a better deal . Perfect day to shop !!

The best so far on most clearance furniture

Steve Carmona is the best! He’s a veteran and so helpful. Goes 1000% above and beyond. Amazing attitude. We’re super happy with our purchases and experience. Give that veteran a raise!!!!!

Sara was amazing help to our family!!!!

Memorial Weekend Sale? Sticker price marked way up vs what was offered, demanded service plan with items not needed, and forced to sign up for their membership. Checked the item online and it was listed for $1100 less than the blow out Memorial Sale. Walked out never to return. Shady

Ana was fantastic! Grateful for her help and genuine care in helping us find the right pieces.

They were great and not at all pushy.

TT is a very good sales associate! Kind , professional and knowledgeable of the furniture! I will definitely be back to purchase more from him!

J. Wilson was a pleasure to meet and have him assist me in selecting the perfect chair for my husband.

TT in the Ashley area was amazing. You should have more sales people like him that want to help the customer rather than attaching them at the door to sell! It was simply offensive !!!

Ashley was an Awesome sales person from start to finish, very pleasant to talk to wasn’t, I didn’t feel pressure to buy a more expensive piece of furniture, one of the best sales persons I’ve dealt with in a long time. Great job. Thanks.

It was great. Very helpful and patient.

It was great , i did not feel pressured. Anthony was very helpful and nice.

Ana was the best. She was so sweet and helpful.

Joel was great. He was kind, well informed about the furniture, and also didn’t push us to hurry.

TT is hands down the best salesperson! Thank you for your expertise!

Sales staff was beyond competent, friendly and engaging. Everyone worked on our behalf and in our best interests. Ten out of ten would recommend to anyone in the metro area to visit Ashley. Ask for Jason. Ask for Christian. This was the highlight of our home redecorating journey.

The best place I’ve ever bought furniture from!! :)

Sold a piece of furniture out from underneath us that they marked as sold. Had to clear up an error that they made on our account there. Looks like this was my last time dealing with Mathis brothers. I’m shopping at bob mills from here on out. It’s a shame that even have to give them one star.

Ty Winston was an absolute pleasure to work with. He listened to our needs, did not try to upsell us, eluded patience, & was super laid back & personable.

Anthony was so awesome in assisting me go to this guy for all your home furnishing needs!

Tammy and her team were fantastic. 2ill be shopping here in the future. Thank you all!

Had the best sales person. Let us shop at our pace. Answered questions and was very knowledgeable. Was not over bearing like most furniture store sales people.

Great selection of furniture and helpful staff. They work off commission, so expect several people to ask if you've been helped. None of them were pushy. Everyone was very nice.

Great Customer service, enjoy shopping with them.

Joel was very helpful. Would recommend him to anyone.

Love the furniture I purchased. Not thrill at all with the service of my sales rep Kyle. He stated multiple times that it was going to be 24 months 0% interest. Only to find out he was lying. His excuse once confronted about it was “you misunderstood, that’s why you got it at such a good price”. Just get a knowledgeable rep to do business with.

Sales lady was very knowledgeable and helpful.

Great I love everything I got wonderful customer service

Sean was awesome! Knew his stuff and didn't try to upsell. Greeted us upon arrival and outstanding

Every one was nice they always asked if I needed help. The service was great they described every thing to the last detail and were very patient and every on smelled great.

Great experience Salesmen TY was awesome and very knowledgeable Great experience thanks agin TY

Cierra Michelle is an amazing sales womannnn !! She knows her stuff and wants what is best for you very professional and doesn’t make you feel pressured !!

Ty did an amazing job answering all of my questions. Trying to get me the best deal that would work for me. Great customer service, professional and polite.

Very satisfying experience buying my sofa and chair. Trulove was very professional in helping me with my purchase. Covered all the bases

Nolan was our salesman. He was professional. He was courteous. He asked for help if he couldn't answer our questions. Great overall experience

Our sales person was happy, helpful and friendly. She is an asset to your store

Joel was the absolute best!!!! Great personality and very knowledgeable. We will be back tomorrow to make another couple purchases with him!! He is a Badass!!

Ashley the saleswoman was very helpful and got me exactly what I wanted AND with a great protection plan.

Thank you for getting this taken care of. Sorry for the late response but it was handled and only left with a $300 mattress protector. Overall much better. Thank you for caring.

Salesperson Tammy is amazing. After being told that they did not have credenzas by our original salesperson; Tammy stopped us on our way out and immediately showed us several great options. Ended up getting two for both rooms.

Awesome staff! Ari was exceptional as she took time off to explain to us the various mattresses, bed sets and other options available! My wife and I were more than satisfied after her flawless salesmanship! We highly recommend Ari not forgetting her Manager who also negotiated a good deal for us.This Team is just unbelievable! They left a smile on our face that Sunday 03/19/2023 after we sealed our deal. Thanks Guys 🙏

Anthony Wishard was a great help. I found what I wanted and he made it fit my budget

Ty was great to work with. Listened to what we were looking for and found it!

Friendly Patient efficient

Customer service at its fullest John is the man I see why he is in that position! Y’all need to go see him,knows his stuff and is very professional.

Absolutely fantastic experience. My sales rep, Ashley, was awesome! Very knowledgeable and helpful. In and out in no time, bundled more and spent less then expected. Thank you again and I will be back.

Great experience!

ASHLEY Smith was very kind and attentive from the very moment we walked in. she seemed very knowledgeable and showed us a variety of options and worked very quickly at getting us set up and checked out. I'm excited to get my order in!thank you!

Thank You for listening and expediting the paperwork given that my 89yo mom was exhaustedc

Joel was the absolute best salesman.

Steve was and is amazing thanks for all you do and did🥳!!

Torre helped us with all the questions we had and made it a painless process.

Cierra was super nice and was knowledgeable about her products and has good taste.

Wonderful customer service!!! Didn’t have the couch I was looking at online but Rylan was able to help me something better!!!

Both the sales lady and the billing lady were very very friendly and helpful and very courteous......VERY PLEASED with this place and would definitely recommend to family and friends.

Amazing customers service and had exactly what I wanted at a great price thank you guys again.

Great shopping experience! Thanks Steve, Ana and Chloe for being so helpful!

Tammy went above and beyond for us to find the perfect tv stand and rug to fill our new home. She was friendly, knowledgeable, and took the time to learn our family dynamic in order to recommend the best products. We will definitely be repeat customers thanks to Tammy!

Loved our experience working with Ana was amazing! Highly recommend!

Our salesperson, Ana, was very friendly and helpful but not too pushy.

Drew, the sales representative, has helpful without presumptuous. Drew let us direct our search and provided helpful responses to our questions. With his help we found the furniture and accessories we wanted to complete our room.

Sales staff was great but unfortunately I should have ordered direct from Tempurpedic. The mattress arrived much firmer than the one I had tried at the store and one of the sleep center. I thought I had a test period but was informed it was final sale since I did not pay to join the club and buy a mattress cover and pillows. I could have ordered direct from Tempurpedic and got a 90 day trial for free. Just a FYI the price is the same direct and your don't have to pay more for a test period. They did reach out but did not respond to my email.

Zorro is an excellent person and sales person.

Went in just to look around,but ended up getting a great deal on a mattress.Thank you Drew for helping us find the right mattress and financing.We will be coming back to this store.

Ciara was great and very patient!

This place has been amazing! I bought my living room furniture from them a few months back (LOVE) and today a bed! The customer service it top notch! Shout out for Jonathan W for his amazing customer service and patients with me and my family! He’s phenomenal!! ⭐️⭐️⭐️⭐️

We had a great experience with Drew today. She was very helpful and we left with everything that we needed.

Huge shoutout to TT & Rylo!!! These young men were very good. Had a great experience with them.. Outstanding Personalities, Sharp dressed, knowledgeable and professional with a lil bit of fun added in! I’d be honored to have them as my sales reps again! Go see them at the Ashley Store, you won’t be disappointed!! Thank you gentlemen’

Our salesman Jon was kind, knowledgeable and helpful!! Had a great experience!!

Very informative and helpful. The sales lady was very professional.

Awesome shopping experience. Everyone we so helpful. My sales person Wilson was friendly and patient with me. So happy to finally find what we wanted.

Stasia was an awesome sales person and was not pushy, which we found to be refreshing for a furniture shopping experience.

Wonderful people

Juan Johnson was amazing and super helpful! Very patient and kind helping me decide what would work best for my budget and my small living room

We bought a bedroom suite that consisted of the bed frame, 2 dressers, and 2 nightstands. Not only were the delivery people unprofessional (using foul language in front of my kids, in my house) they didn't even put my furniture together the way they were supposed to. Furniture arrived with more than half of the hardware missing. Then they just left without saying anything. I will never go back to Ashley or Mathis Brothers (same company) again! I do not recommend them for delivery.

I’m very picky I even had went to 3 other stores looking for what I wanted, and that I could bring it home that day or the next. Trulove helped me out and was SO HELPFUL! She was Annie to deal with my pickiness and asking so many questions. I know I can be a handful when I’m making a major purchase but she did it with ease!

TT was absolutely fantastic…very knowledgeable and professional

Always have the best of service.

Had a bed for my daughter ordered since October. I was told it would be shipped in a couple of weeks. That was the response I got for 3 months. I called and told them to order it from Ashley website since it showed in stock. Buy they said they are not affiliated with the Ashley store. That is one of the dumbest things I have ever heard. So I bought it from Coleman furniture and it is being delivered. This place is worthless.

Sean did a good job at securing the sale, he answered my questions, and pulled me a great deal.

Kyle was amazingly patient in working with me and my wife. I will be coming back to this store and speaking to Kyle anytime I need to purchase anything for my house!!!!

I tried to pay twice, but you said there was no records of me buying the bed, so I waited until you send me a reply. Now I know I can pay my bill and I will in two days the payment.

When we visited Ashley what my husband and I had found online wasn't available in store..so the woman who helped us, Ashley Smith was wonderful and helpful about special ordering it for us.

Zorro was amazing called the store (I was looking for something I thought I had seen there) he text me everything they had in that style! We ended up with a hyland cow picture. Poncho looks great on our wall thank you Zorro for going above and beyond for me!

Great atmosphere! So many choices! Juan Johnson made the process absolute perfection! A+++ service! Very professional!

Absolutely the best customer service from Juan Johnson! The whole experience was easy and informative.

Very professional!!

If you don't want white or gray upholstery, this is not your place to shop.

I came in for a couch, walked out with 2 new mattresses. Jonathan Johnson was amazing and made the experience memorable. Most fun I’ve had in a furniture store.

Wilson our sales associate was wonderful and very helpful. If we return, I would ask for his help specifically again. His knowledge and expertise helped us pick out the perfect couch to fit our needs.

If you need furniture, ask for Chloe Talavera. She was amazing!! I came to look for some new furniture in December, for a move I was making in Jan. She was patient with me from the start. Answered all my questions, and the best part is there was no pressure. I let her know I would contact her in Jan, and we left it at that. She didn't call or text once bothering me, and took my word that I would be back! That's what sold me the most. Not everyone is like that. But she knew I was like that, and I like that she respected that. I contacted her that I was coming this weekend and we set up a time to meet. She is very knowledgeable at her job, and very personable. She will go far!!! I hope you all are giving Chloe the appreciation that she deserves, because she is a wonderful part of the Ashley team!! - Austin Mattingly

Tyler was great and very helpful with our bed purchase!!!

The salesman is very professional and knowledgeable. Has a charming personality and courteous. We are very pleased with the entire customer service 😀

friendliness, patience, professionalism...thank you it was a Blessing. Thank you Ashley Smith

I had another pleasant experience. I am a repeat shopper because I love it there.

WONDERFUL sales staff We enjoyed meeting and buying from Ashley Smith

I would not recommend Friends or family to buy furniture from the store customer service is horrible management team is horrible I have requested and managed to call me I have not received a phone call as of today I have damage furniture For the fifth time Deliver to my residence I have bought furniture from Matthews brothers for years and I have never experienced this at all I could Truly say they did not deserve a one star at all Is on this purchase

Worst buying experience ever. I had a pleasant experience buying the mattress with Ari. She sold me everything I needed in order to qualify for the 60 day sleep exchange and also the 20 year warranty on the mattress. That totaled an extra $1000 mind you. Fast forward to the same day that I get it home and I sleep like crap. I give it a week and continue to have the same issues with soft spots throughout the bed. I went back in, they blamed my platform bed and told me to get a box spring or something for additional support. Basically, buy more of our garbage product to make the garbage you already purchased a decent sleep.I put the mattress on the solid tile floor for 2 weeks and the issue was the same. Poorly made bed.Now I am 3 months later with nothing solved. Trenton in the local store said he'd work to get this all resolved, and his words are proving to be lies as well.Then add Andrea for their Mattress Services in to the mix. She likes to hang up on you and tell you what you need and know. She knows better than you, all you do is call her and she will tell you your problem, the solution and the only option you have. She's a peach. I do not recommend buying from this store. Do not buy their Mathis Brothers rewards program that is $200 because it's garbage. You need that program in order to qualify for the warranty, and then they refuse to warranty anything out unless there is a visible soft spot in the bed. Like there has to be an indention in the mattress to prove there is a defect. Defects come in all shapes forms and lack of indentions.

Christian was nice and helpful and didn’t pressure us

Tammy is our favorite sales lady. She is so helpful each time we come into the store. We always enjoy our shopping experience at the Ashley store on Reno.

Great sales person. Found just what we were looking for.

Our salesperson Ashley was great! Very friendly. Very knowledgeable and extremely patient with my picky wife.

Ana was so helpful, not your typical sales person that tries to get you to buy the most expensive things. She spent a couple of hours being very informative and patient. It made the purchase of our new bed so much smoother than expected. Thanks Ana - we will be back!!!

Great experience, staff very attentive and helpful

Mr. Wishard was fantastic and got us everything we needed and then some for a great price!

Wilson was amazing!! He was so helpful and made our shopping experience great

Great experience!

Great service and very courteous sales group. Will definitely return for our next purchase

We came in an hour before closing and experienced the most helpful team that went out of their way to rearrange the furniture on the floor so we could get a better idea of what we were purchasing. Zorro, our sales associate was extremely helpful without being overbearing. Best furniture shopping experience I have ever had.

Friendly non invasive sales staff. Very pleasant and clean atmosphere. Sales staff doesn't stalk you, but always available for questions and knowledgeable.

Juan Johnson was extremely helpful and made the process easy!!

Good

Great place to shop for furniture.EVeryone is so nice and help you find what you need.Tammy was excellent

Buying furniture should not be harder than buying a car. If Wal-mart can install self checkout at their stores, why can't this process be streamlined. The people were very friendly. The reason for two stars. However, the checkout procedure almost made me want to walk out and go to another store. The rewards program is lacking as well. If you don't use your account in a year, it gets canceled, and you have to buy a new membership? Seems like management can make this whe people would want to come shop here. Management, please fix this.

Wilson was the absolute best! He was very knowledgeable about all products, promotions, and his costumer service was unmatched! We cannot wait to receive our furniture!

I had a very nice experience at the Ashley HomeStore. The sales associate, Zorro, was attentive and friendly. I appreciated that I was left to shop until I was ready to buy.

Chloe was amazing and so helpful but also gave us our space to shop. So easy to talk to and helped us pick out the perfect Anniversary gift to ourselves.

No rushing or pressure

Purchased as is couch. Price was reasonable, but more importantly in stock.

Carmen and Christian we're very polite and very nice, informative, yet professional, it was indeed a pleasure to be their customer. They both are truly a asset to your company.

Sini and Ana were very helpful and non pushy.

Found what we needed quickly with friendly service from Juan. Great experience!

We came in late in the evening looking for a couch. Found exactly what we wanted and apologized over and over for keeping them late. They never acted annoyed or anything. A big commission helped but stills super kind! We had to order what we wanted, I can't wait for it to get here!

The service and the deal they gave me was so good. That even though I said I wasn't buying anything I found exactly what I wanted and bought it.

Christain took care of us! He’s the best!

Jonathan was amazing, very friendly, polite, courteous and ensured I got exactly what I wanted. He was amazing since I walked in that door, he greeted me with a smile, he d genuinely seemed ready to help and I appreciate it so much. Definitely recommend.

very friendly helpful staff.

ASK FOR OTHMAN OR CHLOE! I arrived at Ashley to purchase replacement piece’s purchased at Mathis Outlet. Due to manufacturing issues my original purchase was unsatisfactory. I was going to be given credit as soon as they picked up the original delivery- next week! I wanted to be proactive and have the replacement at least ordered since Mathis advised I can’t use the credit until Ashley can see it in the system. Othman greeted me when I walked in with the biggest and warmest smile! I already felt less apprehensive since I expected this exchange to be problematic. I walked up to Othman and stated that I knew I would need assistance and told him what I was trying to accomplish. He told me his job was to find the solution and he certainly did! With the help and guidance of Chloe, they worked up a 6 pc sectional with only the 4pcs I wanted, they coordinated a new pick up day for the faulty furniture to coincide with the delivery day of the new so I will not be without furniture for even a day and they did it with all with a smile! Not once did I feel like I was holding them up or taking too much time. It truly was a painless transaction that was actually fun and I will recommend them whenever the opportunity arises! Thank you Othman and Chloe- I can’t wait for it to arrive next week!

Staff was helpful and super friendly. I would definately recommend this store to my friends and family

Ashley's only employee named Ashley was extremely helpful with amazing customer service! Thank you so much!

Wilson was very helpful with our purchase. We will definitely come back.

Everyone was very helpful . Jon was very helpful and we found what we wanted and more .

Over Priced

Clean and friendly people.

Reno tried to understand the arrangement of our living room and find us the furniture we needed to fill our space. She went out of her way to put things together for us til we found exactly what we wanted.

Steve was fantastic. I went in apprehensive and anticipating to walk out disappointed but I left very happy with both my experience and purchase. He took the time to make sure I was sure. Super pleasant and quick service from all involved!

Adnan S. made our living room furniture shopping so fun , easy and overall it was an amazing experience. Will definitely be coming back. 😁

Very clean, friendly staff, and I got a great deal on a new mattress.

Just wanted to let Ashley's store know that my experience with your store was amazing. Zorro did an excellent job helping with whatever we needed he even went above and beyond for us. And I also want to tell u guys how Bella really did put her work in for us thank you Zorro and Bella. When we return we will be sure to ask for u guys thanks for ur time. Have a bless one

She did a wonderful job on assistant me.

Cierra was very knowledgeable and professional. The sale was exactly what we wanted.

Customer service was very detailed and courteous. The entire process was very painless and pleasant and quick. Our salesman name was Jon.

Ana, the retail associate that helped my wife and I, was incredibly kind, explanatory, and helpful! She showed us so many different pieces and was very patient and attentive in helping us select exactly what we wanted. In the end we ended up getting an incredible deal on a sofa, love seat and recliner for living room and it was all thanks to Ana!

Our CSR Jessica was AWESOME!!! Extremely helpful & knowledgeable. Great personality!!!

T.T. Tyler Terry at Ashley Furniture Reno is awesome. Fast. Does the homework to get you what you need at the best price. 😁Ask for TT anytime you need a great deal with a professional who is excited to do what he does! Thanks

Chloe was absolutely fantastic. She actually made it enjoyable to purchase furniture. Was very down to earth and laid back and made it a fun experience.

Definitely a great experience! Ashley greeted us with a smile and immediately helped us! More than satisfied with her service and her managers assistance.

Wilson was super helpful throughout the whole process! We definitely felt heard and he was attentive to our needs. We’ve used Ashley for years now and totally recommend for anyone looking to spice up their homes.

Ours sales man Tyler Terry was great! Welcoming, friendly and very helpful.

Big selection, but didn't find anything to my liking in an acceptable price range.

Their salesman were very helpful and very nice. I met Jon Johnson first and if you need help. You should look him up. Also a sales person named Bob. Super sweet and helpful. We found everything we needed and I’m sure I’ll be gone back for more furniture.

We had a great experience with Tyler! He was awesome. Answered all our questions and threw some suggestions. I feel like he was truly interested in making us happy and not just trying to make a quick sale. Thanks!

We came to Ashley after a less than impressive experience at Mathis Brothers. When I tell you Juany, Tammy, Bella, and their manager Madi were amazing, it's because there isn't a stronger word in the English language to describe how they helped. We had picked out a new living room couch, and a new bedroom suite set for my son for Christmas at Mathis Bros the night before. They messed up with financing, instead of listening when we told them we already had an account, they made us do another application, and when it wasn't approved (bc we already had an account) they didn't offer help. They said "well, sorry, hopefully you'll hear back that you're approved later." BIG mistake. It dawned on me that the brand of everything we picked just happened to be Ashley. So I looked online. Not only was Ashley running a MUCH better deal, THEY ACTUALLY OFFER MILITARY DISCOUNTS. So the next night we went to Ashley, they not only saved us a ton of money, but I added a new rug, coffee table and end table. These guys were helpful, understanding, and all around FUN to be around while the manager worked out the pricing and details. We won't shop anywhere else for furniture now. They definitely made an impression. Phenomenal group of people!!! If ya'll read this, THANKS AGAIN GUYS!!!

We came to Ashley after a less than impressive experience at Mathis Brothers. When I tell you Juany, Tammy, Bella, and their manager Madi were amazing, it's because there isn't a stronger word in the English language to describe how they helped. We had picked out a new living room couch, and a new bedroom suite set for my son for Christmas at Mathis Bros the night before. They messed up with financing, instead of listening when we told them we already had an account, they made us do another application, and when it wasn't approved (bc we already had an account) they didn't offer help. They said "well, sorry, hopefully you'll hear back that you're approved later." BIG mistake. It dawned on me that the brand of everything we picked just happened to be Ashley. So I looked online. Not only was Ashley running a MUCH better deal, THEY ACTUALLY OFFER MILITARY DISCOUNTS. So the next night we went to Ashley, they not only saved us a ton of money, but I added a new rug, coffee table and end table. These guys were helpful, understanding, and all around FUN to be around while the manager worked out the pricing and details. We won't shop anywhere else for furniture now. They definitely made an impression. Phenomenal group of people!!! If ya'll read this, THANKS AGAIN GUYS!!!

Absolutely great service! They have friendly sales staff that work to get you great deals. I 100% recommend them for all of your furniture needs!

They worked at finding the right bed for our needs.

Juan was amazing, answering all of our questions and going above and beyond to help us. Much appreciated.

Had a pleasant experience shopping at your store in OKC! Kudos to Ana....she is very helpful and goes beyond to assist us today!

Great furniture, I was able to take home my chaise lounge same day!!! Erika and Izzi’s customer service was outstanding

Anthony Wishard was our salesperson, he was amazing and very professional. Answered all our questions and helped us stay on the budget we set. There were a couple of pieces on backorder, he said he would give us a call to let us know when we could expect them. We received that call by the end of the day we purchased our pieces. We definitely want to work with Anthony again on any future purchases. It was nice to receive such great customer service, which is hard to find these days. Thank you!

Our sales person was full of energy and carried a contagious smile. He was quick to find us what we wanted. I would highly recommend Mathis Brothers and sales people "Tyler Terry" & designer "Randy Bartel" for all your shopping needs.

Tyler was the most perfect sales manager ever! He was very informative, helped us match ideas for our living room and dining room and helpful all the way through. 10 out of 10 employee and knows things to the tea!

Probably one of my best furniture shopping experiences ! Chloe was my salesperson and she was awesome. I highly recommend Chloe. I’ll be back for sure.

Felt like a car dealership the sales person is unprofessional and he needs more training on how to deal with customers by moving from one side to another you are not going to clise the sale just saying...not to mention the floor supervisor his face changed when I told him I'll think about it...and he said this price is for today and it will change from day to day .... not recommended I rather buy furniture from any other place but not to deal with this

Drew, our salesman, was fantastic!!! My husband and I went in to look at recliners. He listened to each of our wants and boy did he hit the nail on the head right out of starting gate. My husband was sold on the 1st one he tried. I took a bit longer but we both left the store happy. Can't wait for them to be delivered!!!

Today I had the pleasure of working with an amazing sales associate named Tyler T. He went above and beyond to take a not so good experience I had with an order I placed at the Mathis Design Studio and tuned it into a Positive at the Ashley store. The order I placed at the Design Center kept getting put on back order after we had paid in full and it was in inventory when we purchase it. Unfortunately I never did hear from that sales associate again. I had to keep calling every few weeks to get updates. Finally after having enough I ended up at Ashley and Tyler handled the refund and return of the nightstands like a pro and handled my new order. He made it all so easy as did his manger. I really appreciate ALL they did to help me today and I will go back in a few weeks to purchase more items we need. So if you are in the OKC area and need furniture be sure and ask for Tyler T so you can have as good experience as I did. Thank you Tyler!!!

The employees are super kind and helpful, they weren't pushy at all. It was a refreshing shopping experience. Would definitely recommend!

Very friendly and helpful easy process

Very Welcoming

Ashley (our salesperson) was great!

Ashley our salesperson was very helpful and provided additional information about the items we were considering. The Ashley Store is our first go to when we are looking for new furniture.

Love Ashley and Mathis Bros. Our sales associate, Ana, was so helpful and sweet. I will definitely continue purchasing room this store.

So helpful and friendly. Tyler is awesome friendly and efficient!

It was time to replace our old bed. Jon was very patient and showed me multiple brands and models. We went over different pillows and bed frames too. After my purchase, I ate pizza and watched football in the in store bar. The bathroom was so clean and even smelled good.

Wonderful staff excellent service.

Great selection, great quality, Ana was the best salesperson I’ve ever worked with. So helpful and kind!

Tammy was great to work with. No pressure to buy. But found what I was looking for and she offered a great deal. Purchased a couch and chair.

I was feeling pretty overwhelmed about shopping for sofas and the quality vs price. I ran into Chloe Talavera and so glad I did. She understood my concerns and calmed me down. She explained details of how couches at Ashley are made and made me feel more at ease about still getting quality if I’m not spending over $1000! Chloe was very personable, patient, and well versed in knowledge. She didn’t try to push me she just was so easy to talk to and to express my doubts and fears too. She made me feel like I was shopping with a good friend. I ended up pulling the trigger on a couch and also surprise a chair that I’m very excited about. She also through in a rug to match for free! I’m so excited for the pieces to arrive. Thank you Chloe I really am thankful you helped me find my cozy furniture set up!

Chloe was phenomenal and I had the best experience I have ever had going into a furniture store ever. I didnt feel any pressure and she was very informative and knowledageable about what to offer and what was available. Knows how to provide great customer service and experience! Great job!

There's a young lady up here whose name is Ashley and funny that's where she work's at too she is very helpful so look for her when you go here for shopping at Ashley's..

walked in Ashleysa young man dressed professionally had a greeting smile and said I'm Juany.. in 45min had what i needed and was treated like i was only one there.. will come back again

After making my first big investment furniture purchase, I can honestly say I would highly recommend Ashley Furniture. I didn’t feel like I was being hunted or stalked by the sales team and didn’t feel like they were trying to force me to make a purchase in the moment. They gave me all the information, let me test some out, think on it, come back and THEN make the purchase. Overall a great experience. Tammy and Alex were both great to work with!

Ashley was my Sales Representative . Very professional and helpful will locating my perfect purchase.

Amazing service!!! Never doubted that we were not being taken care of!

Ashley helped us today and made our whole experience great. We purchased a lovely reclining sofa and she got us an amazing price. She was so attentive and helpful throughout the entire process and especially patient with our 4 year old who had more questions than we did. Came here to edit my review. While the in store customer service was great, we’ve now had to have 3 different couches delivered because they keep delivering damaged couches and now we can no longer return it because their return policy is only 7 days (which is not what we were told when we purchased the couch originally). It’s way more hassle that it’s worth.

Thank you Medi and Michael for working with us and finding ALL the pieces for our bedroom. Went above and beyond to help us out, even on the little things. Much appreciated

I would not purchase furniture from here again

Anthony Wishard was so helpful, quick and not pushy!

Our experience at Ashley furniture was great! We had the pleasure of working with Terry as our sales person. She was awesome! She was very laid back, down to Earth, no pressure like a typical salesman. She was very helpful in helping us find exactly what we were looking for and getting us the best deal. We will definitely go back for future purchases and highly recommend shopping at Ashley for your furniture purchases!

When I arrived to the store on W. Reno Avenue, I was greeted by a very personable saleslady, Theresa. She informed me it was her first day and I was her first customer. Theresa listened to what I was looking for and helped me with my purchases. After the furniture was delivered, one of my purchases a chair and ottoman ended up not exactly what I wanted. I called customer service to return it. Then I called Theresa to inform her and she said she was at the new Shawnee store. She offered to meet me at the Reno store on Saturday with my husband and I. Theresa spent about 4 hours with us to help us find another chair. Theresa went above and beyond to assist us. It was very much appreciated. Thank you Theresa.

Jonathan Winn was a great help. He was informative, friendly, and gave us space to look then decide. Bella was awesome at the finance desk.

Will was very helpful. He answered all of our questions and more. We love the mattress cover!

My husband and I went to Ashley in search of a living room set. We had a particular fabric in mind and Johnathan Winn helped us find exactly what we wanted. He was super helpful and knowledgeable. The buying process was a breeze and he helped us every step of the way. We will be returning to this store for any furniture needs in the future.

Great experience with Sean during our visit to OKC during our drive to Dallas. He approached us as we were leaving the store and asked if there was anything in particular we had been looking for. We mentioned artwork and he said there was additional pieces in the back of the store hallway. We found an interesting piece right away. He went that extra step and it paid off for both of us. Great job Sean! Great personality.

Went in to find a loveseat for our business office. Located one and called in the next day to check stock of the item. Sales dept stated it was in stock in the distribution center. So, we went ahead and purchased the loveseat over the phone and they told us they would call back to schedule a pick up time for the following day. Never received a callback. I called the next next morning to schedule a time to pick it up and was told there are none in stock and would be at least a month before it would be in. We felt we were “tricked” into making a purchase by being made to believe it was in stock. After 20 years of doing business with Mathis Bros / Ashley, we are done. No more business with this company. Worst experience we’ve ever had. I don’t know what happened with this company, it’s obvious they need to get their act together.

We were cheerfully greeted by Ana! She was incredible from start to finish! Can’t say enough about her! Wonderful!

Too high prices

Great service by Annahita. The fifth purchase we have made from her. Unhurried, all options explained well, no regrets later.

Great service from Ana. She did a great job of showing me several options in the style I was looking for, and explaining options along the way.

We went to buy furniture on a Friday evening was told we couldn't pick up until Saturday at 10 am. We go Saturday at 10am and they said to come back at 11 am when they open. We picked up the furniture a little after 11am. We got all the way home to realize that they gave us the wrong product. We were told to bring it back to exchange it. We were told we would be given a gas voucher for our wasted time and gas. We went Sunday morning to exchange the product for the correct product and was not given a gas voucher. We will never buy from this company again. I recommend others to check their product before leaving the facility.

Everything was great with the purchase. Was told our furniture wasn’t in stock but they would rush it if we went ahead and purchased and we should have it within a couple of weeks. Now after purchase am being told a completely different story. Edit….it’s gotten worse! Promised everything would be in before end of August. Explained that we have a baby shower and if we couldn’t get our furniture by then we would buy somewhere else. Obviously, they wanted the sale….sectional was finally delivered…missing a piece. Was told they could have it back out to me the next week. If it’s in stock and you like it, make your own decision but if they give you a date….don’t believe a word they say! I’ve picked up one piece to my furniture and am having to pick up another piece “when it comes in” and haven’t been offered a refund for delivery.

Chloe was a breath of fresh air! She has a true ability to connect with the customer. No pressure sales is a art and she is the best that I have seen in a long time. She was very informative and gave us all the info needed for each item we were looking for. From the moment we stepped foot into the showroom to the time we left she was a real professional. She could definitely teach some of the seasoned sales agents alot! I hope you recognize her abilities and keep her so that when we come back for our next purchase she will be there to greet us again! I'd also like to recognize Rae. She was quick and very helpful with our financing. Also a real professional. We feel like we made some friends. You don't find that much these days. So please take care of these 2 wonderful ladies.

Michael helped me find the exact loveseat recliner I was looking for. I had looked all over the store and was about to give up when I ran into Michael. He even asked if he could help me & I told him I didn't think so. So I told him exactly what I was looking for & he took me right to where one was. I was so surprised! It was a double loveseat recliner w/ no center console but had to be pet friendly... He was such a big help. Very friendly, yet not pushy & very professional at the same time. He said that he'd been w/ Ashley for two months. He is definitely an asset to your company.

Many choices in furniture. Sales people are great to work with. No pressure. Good prices.

The check out process is not good. Very poor customer service and a great lack of communication from the sales rep and most especially from the cashier.

We had the great pleasure to meet Ashley Smith today! She helped us with finding an awesome bed, dresser, and mattress for our son. She answered all our questions and took great care of us! Thank you Ashely!

Great service loved the furniture they have to offer and a great environment

Customer service was good. Very friendly.

I bought a couple items today and Ana helped me. She was very friendly and helpful!!!

Amazing guy taught me how to sleep

Zac was wonderful to work with, got exactly what we wanted!

Adnan was our salesman. He did amazing. Worked with us. Friendly service

Alan was rude and presumptuous the entire time. He was in "sales mode" and tried to over-talk and be aggressive the entire time when I asked for clarification about the "free furniture " which turned out to be a mattress topper. I was told to give it away if I didn't need or want it. The promotion is very deceiving when you don't give the shopper any option.

Best experience ever when it comes to furniture shopping! Cory Green was so helpful and kind, he's who I will ask for from here on to assist me. Very pleasant environment, clean restrooms and great deals. Ashley furniture is the best!

(Translated by Google) It's been almost two months since I ordered a bedroom set and it still hasn't arrived. (Original) Tengo casi dos meses q ordene un set de recamara y aún no llega.

Ana from okc was wonderful! Super sweet and went the extra mile. Excited for our new king size bed!

We stopped in to Mathis brothers to look at sectionals and when we were walking through the Ashley store we glanced over to the purple mattresses and Jess met us promptly with a open greeting and friendly banter that made us feel at home , answered all our questions to the best of his abilities and if he didn’t know he promptly got us the answer we needed. ( I think his name was joe or John) came over and helped us seal the deal! Thanks Jess and “John” (apologies if I’m wrong) we went over the pricing details promptly and they got us all set up , I had to leave to Eat and mull it over with the wife and later I came by and Jess had everything in the system to help make it even easier ! Thanks is Jess you made our experience worth while

Quality of service depends on who you get to help you. Not everyone is willing to go an extra few steps to make your experience a good one. It's hard to find something that is actually in the warehouse. It's all in pieces. All their furniture is on back order.

Exertions is super helpful and extra nice

I had the most amazing salesperson I have ever met, Zac. Due to a previous experience I swore I would never return but really wanted a piece that matched my previous purchase. I will always return now for all my furniture needs. Very satisfied due to fair pricing and what I felt was a genuine interest in getting my price to a great amount. He listened to me, put up with my brainless payment problem and before we even got my payment to finally work, he told me he would bring my large accent pieces to my house. Above and beyond, The Best

Professional service, knowledgeable staff, extraordinary design possibilities…Ashley HomeStore has found the right combination of everything to make shopping for furniture a fun and relaxing experience. No pressure sales. Endless patience. Options we didn’t even know we wanted. Never has adding to our home been this easy. The attention to detail and exemplary service continues even after your furniture choices are delivered. Ashley HomeStore has created a brand new level of customer care.

Sales person was awesome. Got us what we wanted and didn’t push anything on us that we weren’t looking for. Good pricing and came out with a good deal to furnish our new home.

called service to get bolts for a bunk bed and the woman on the phone REFUSED to tell me anything, wouldn't even look up the serial number that i have readily available. all i want to do is put together my daughters bed. shameful.

Jon Johnson was excellent. He was very professional and knows his stuff. 10/10 recommended.

We ordered a bedroom set with Ashley Homestore in November 2021. Delivery date kept being pushed because they couldn't get our furniture in stock. It was frustrating to wait 7 months for what should have been 2 at most. So we decided to come back in and reselect something in stock and the staff was kind and helpful the entire time and they got our new selection delivered to our home and had it set up in no time. This is a difficult season for most businesses. Be kind and patient.

Zach was an exceptional sales representative for Ashley. He went out of his way to help me find what I needed and verified it was within my specifications. I would highly recommend him and Ashley.

Mason was very professional and helpful. We look forward to having him help us in the future.

The young lady that help me with very exceptional I could not remember what she said she told me time and time again but she's a really good sweet self woman I'm glad I share my experience at Ashley's with her

Service was awesome and they were not pushy I will be back.

Great experience at Ashley. Found exactly what I wanted and had great help from Jennifer. I would definitely return when I need something else.

Raymond Was Such Great Help Thank u So much

Ana was my salesperson during my trip to Ashley Homestore and to say she did an incredible job would be a huge understatement. She was perfect with her approach, super friendly, and very thorough and informative in making sure I tested out all options and made the correct purchase for what I wanted. I very much enjoyed working with her and I couldn’t be happier with my purchase!!

My daughter and visited the Ashley store on Reno lastnight, Jennifer ( Moca Jen ) was leaving for the day- she heard we were in the store came thanked us for coming back in and told us why she wasn’t able to stay but matched us with Anthony Singleton. Said we would really enjoy working with him, reluctant but we agreed, she introduced us and he was very fun, polite, and he handled all our needs with out trying to push us. I would recommend them both very highly! There’s 2 Jennifer’s so be sure ask for “Moca Jen”.

Loved working with Riley would highly recommend for anyone!

Anthony at Ashley's was super helpful and help with promos and financing. Got everything I wanted.

Alex the lady that helped us was super informative and answered every question we had. We were able to find exactly what we wanted and got it at a really good price.

Such Professional and heart warming service. My associate was Zac and I truly enjoyed working with him.

Good selection

John was awesome. Very helpful!

Ana, my salesperson was very knowledgeable and polite. Would recommend asking for her on your next visit.

Mason Gayle was incredibly helpful while we were searching for furniture. He gave us plenty of room to look around without making us feel crowded. He was very patient while I was making my decision and never made me feel rushed. Great service!!

Great 👍

Nice friendly people they worked hard to fine the product I was looking for.

Jennifer is Great! She checked all areas knowing what we wanted and we found it! Great store for your furniture needs.

Reilly was great - he hasn’t been there very long but he was a pleasure to work with. Can’t believe the furniture we wanted was actually in stock too! This is our third Ashley couch purchase and he was very easy to work with.

Jennifer (the sales associate) and Ashley (the cashier) were very knowledgeable and helpful, in assisting me with getting what I needed.

Working with Zac H was a 10/10 experience! Not only did we find a sectional that encompassed our vision, but he was extremely patient with us when we decided to find a matching rug. He took us through all the rugs they had even the displays on the floor until we found the perfect one. Very professional and overall pleasant shopping experience! Would definitely recommend Zac and Ashley furniture to all my family and friends

The salesperson, Rischard, and the store manager, Jason, we’re very helpful in our purchase.

Staff was pleasant and helpful without being pushy,found what I wanted in stock and was in and out without any hassle,always a pleasure shopping here

Anthony was very helpful and with 3 questions was able to find a perfect match to what I wanted. Great experience and great price.

Awesome Customer Service!

Lies! 👎

Bad business practices. Charges you a membership reward in order to be comparable to the corporate site pricing. When asked why I should order from them and salesman indicated we would not get good customer service at the corporate level. I'm sure their corporate office wouldn't take that so damaging to their reputation. They charged me shipping and this $99 membership fee, making the sale $167 more than the website advertised. While it may still be a good price, the underhanded way about "making up for the corporate prices because they are a franchise" is no excuse for sliding it in on the order vs. having a conversation ahead of time. I've never experienced this with Ashley stores before. I will never buy from this store again. We had planned to furnish a whole new house, however, we will buy elsewhere.

This young man was a lifesaver. He made sure we got exactly what we needed and fixed other issues with the previous oversight from the store next door. Zach Huddleston is a rockstar salesman and I will not hesitate to seek him out for all my furniture needs in the future.

Sales person was a great guy and he knew the product well. Wasn’t bothersome and got us a good deal.

Great store I only went to walk and see prices for a new mattress. Anthony help me through the process of choosing the best mattress for me. He answer all my questions I had and was really patience. I Ended up buying a mattress. Love it.

Didn't go here

Our sales rep Anthony was very friendly and helpful.

Great service.

Great place! Find Zac H. when you go for the best deals. He was great help!

Everyone was very friendly, and helpful. It was a very good experience.

Trato excelente y excelente servicio

I needed a rug desperately for a room and Tammy was able to show me some great options via text! She offered a few key strategies I hadn’t even thought about. I came into the store off of Reno and the politeness and awesome energy I felt was fantastic. Tammy was with one of her customers and asked if it would be okay if Reilly assisted me. Now Reilly is just cool like the other side of the pillow. Great energy, listened to what I needed and Bam we found the perfect rug!. I’m coming in next month for another one!

Went in to browse and ended up leaving with a tv stand and dinning room table, which I needed. They have good quality furniture and great employees. Jennifer help me and she was awesome, she helped me with picking out the furniture by measuring it and entertaining my kids when I wanted to try out my dining room chairs. Will definitely purchase again.

Very easy process of finding the perfect sleeper sofa! They had just what we needed!

Very helpful. Answer all my questions.

Riley was a very nice sales representative and we were in and out in no time and got what we were looking for!!

Very courteous and friendly customer care. No pushy or shopper stalkers here. Sales associates actually listen to you and help you find what you're looking for. Only negative is which they had more color options and deeper inventory to select from.

Very friendly service!!! Great variety!!

No pressure or stalkers. Good price,. We just bought a sofa there and we bought furniture from them in the past

Great atmosphere Rishard got me an amazing deal would recommend ( sorry if I spelled your name wrong

Ana was very helpful. Explained everthing and helped me get on with Acima.

We found exactly what we want and had help from our salesman Oreily. Thank you for spending time with us and letting us pick what we wanted and feel comfortable in. The price was right and financing was great!

Picked out the couch I wanted and paid for it. Ended up wasting an hour of my time to be told that someone else bought the couch right before me and they were going to give me a refund.

Great selection of furniture, lots of different styles and colors available. Riley was so helpful and knew exactly what to show me.

Absolutely wonderful, seamless process from start to finish. My sales person was Lauren and she was fantastic, kind, professional, and easy to deal with. The delivery was right on time (3 days after I bought it) and the piece (power reclining loveseat) was perfect. What tickled me even more is 20 minutes after the delivery guys left I had a phone call from a manager to Make sure everything went well. In a month or two when I am no longer Ramen noodle broke I assure you that I will be back to give Lauren and Ashley furniture more business- I need everything!

Large selection, quality looks good, not a lot of color options in some collections.

They don't have much of a selection.

Great selection and price. An incredible sales associate, Jon J., worked with me to find the bookcases and table that I wanted. I was very happy with my purchase and will continue to shop at Ashley!

They lure you in with discounts and promotions, once you agree to purchase then the add ons and extras start to get added. If you are not paying attention to what you are charged for vs the promotions offered you will get ripped off.

Jon and Omar were so professional and kind....kudos guys! Thank you so much for helping us build our home.

It wasn’t the easiest decision and purchase I have made; however, I am satisfied with the living room set. Now communication on delivery date is not so good. Verbal discussion of delivery at time of sale and furniture actually in my home was not even close.

This place was packed with great furniture and customers!!

Jon Johnson helped us find the perfect bed and bedroom furniture. Would happily recommend him to anyone searching for furniture. He was very helpful and never did we feel pressured throughout the entire process.

Anthony was absolutely amazing and helped us with exactly what we wanted.

Nice furniture, but what I was looking for is online only

There is a reason why the reviews are terrible for the Ashley HomeStore at the Reno location. If I could give zero stars, I would. The service here is awful. All of our furniture is from Ashley so of course when it's time for a new couch we knew The Ashley Store would have what we needed. We have been to the store every day for the past three days trying to narrow down to ONE couch. Today was our first day at this location because we wanted to go to the Mathis Brothers store and the Design Center there. We were hoping we could sneak into the Ashley Store without being followed by someone. We managed to hang out and sit at one of our favorite couches, a really pretty leather reclining sectional with massage features. Since the couch is super pricey we wanted to make sure it's not a rushed or hasty decision. We were approached by a sales rep named David who said he wanted to show us another couch he believes we would like without even asking us what we were looking for first. We followed him and he showed us this very distasteful couch that was super hideous. My husband told him it looks like it belongs in a lobby somewhere. David said it was the most sold couch there, and I blatantly said I don't understand how as it's super cheap, uncomfortable, and the color is awful. He admit that he was new and didn't know what he was doing. We let him know we knew exactly what we want but wanted to narrow it down to one as we loved two couches there. Finally, we narrowed it down and I told him we were ready to purchase. We had agreed on a price but he quoted us a price almost $2k more saying it was a protection plan, delivery fees, and other mandatory fees and taxes. I don't trust people who work commission so I went to the Ashley store online myself and added the same couch to my cart. Instantly, I saw the couch was about $1500 cheaper online and I was given a 15% off discount lol o purchase online. The price we can buy online was over $2k cheaper even with a protection plan, delivery fees, and taxes included. I pointed that out and David said he had to talk to "Anthony." Anyway, Anthony came and the whole time did not look me in the eyes so I knew right away this man is full of big smoky BS. He was talking to my husband and when he was done I told him we want to price match the price online and was not interested in financing and getting the Ashley Credit Card. He walked away and said he will be right back. I went to the ladies room, came out and he was back with newer and smokier BS than before saying he will give us a rug, and $1200 in credit so we can return and buy more things in the store if we pay what they quoted us. Once I sat down he walked away not looking me in the eyes. That's fine. So I told David that it was getting late and we have our three year old child with us we should take him home. I also added that if they can't price match like they said they would, then we are not interested in purchasing with them when we can buy it online. I added that we don't need a rug nor $1200 in credit to buy more furniture once again. I even told him we had no interest in the protection plan. I even showed him the website on my phone where the price was cheaper. Of course Anthony was lingering behind David and he jumped in saying.. bring back a picture of the cheaper price and I'll price match it. Every single one of these salespeople have an iPad.. what would a picture out do?! We live in a world of technology and my phone should have been enough or they can double check me on their iPads. Anthony, I think you're one of the most unprofessional salesmen I have ever met. Next time, I suggest you look your customers in the eyes. And maybe you're not married so you don't know.. but you can't harass a husband to buy a couch while his wife is not there and walk away when she comes back. If anything, you want to please your women customers mostly because we are the glue and decision maker for our family and home. Maybe your manager will provid

Riley is the Sales Lead that helped us. She was very friendly, made sure we were taken care of and let us look around and make our own decisions before the final purchase time came around.

Riley Harris was an amazing no pressure but helpful salesperson. Thanks again!

Shawne was wonderful. She helped us without a shred of pressure. Her personality made the experience fun. I will refer her and Ashley's to my friends.

The first sales person that I encountered followed me all over the store and wouldn’t leave me alone even after I told him I didn’t need his assistance. Once we finally got into the Ashley store he told me he would wait on the outside of the Dept because he could not sell in there. This was such a relief because I just wanted to look and browse on my own for a while. I didn’t plan on purchasing anything that day. However, I found some really great items in the Ashley store and was testing out a chair, when Shawne saw me and we started up a conversation. She gave me her card digital and let me browse around some more. I decided I was ready to purchase some pillows and the chairs I previously looked at and so I text Shawne and she took great care of me from there including walking me to my car and helping me load up in the cold! Shawne and the Ashley store deserve 5 stars, but I can’t say the same for Mathis sales staff. I also had to listen to a conversation with 3 other sales associates bickering over territory in the Mathis store and that made me very uncomfortable as well.

My visit was great everyone was kind John was helpful with saving me money what a great experience 😀

I gave it two stars for getting a good deal on a mattress set for my my daughter. It seems the salespeople are clueless about the delivery process. I was promised to have my mattress and boxed spring picked up. The delivery won't remove the old bed because they said there was a stain which there was none. I am disabled and stuck in trying to give rid of the old mattress since I was lied by two salespersons. I am no longer buying from this store.

Nice store, very inviting. Jonathan did an outstanding job. He listened to what we were looking for and got us the best deal possible. It was nice to talk to a regular guy, not a fast talker. Thanks Jonathan!

Lauren helped us today and was so wonderful! Highly recommend working with her to find what you need for your home!

Staff were friendly and gave us plenty of room to look around. Ana helped us find exactly what we needed and worked to get us the best deal. Great experience!

Tonya Grimm was wonderful to work with, courteous, interested in getting the right piece of furniture to the right people within our budget. It doesn’t get much better than that. However, we were disappointed that even with COVID making getting merchandise problematic that the bed we really wanted was not available anywhere in the Ashley furniture system. We settled for another one but that is exactly what we did, settled.

Our salesperson was extremely helpful answering questions and giving us a quote via text even though she was home with the flu.

Ana was very helpful and friendly

Anna did a fabulous job finding us the perfect pieces!

Not much of a selection for kids furniture. What we w e re looking for.

Very good experience with Tonya Grimm. would ask for her again

Horrible Experience. We ordered dining table around November and they said that it would be stock on First week of January. I gave them 20 Percent down payment and today when I went to pay the price in full, they are saying that its going to come in March. Horrible customer Service. This would be the last time our family shops there. We are moving in our new home on second week of january and had calculated the date accordingly, now looks like we wont have dining table for couple of months after moving in. Sales lady just told us lies on the available date to have our business.

10/10 will buy from here again.

Nice place. Lots of furniture.

Friendly and knowledgeable staff introduced us to a great way to save on our purchase!

Landon was extremely personable and helpful. Very professional. We actually enjoyed shopping. Zero pressure and very accommodating and knowledgeable. If he didn't know something he asked which showed he cared about our experience. I got his card so we could work with him in the future. GREAT EXPERIENCE!

Knowledgeable employees on all products sold, as well as eagerness in finding our requests.

Really great customer service, knowledgeable and very friendly.

Hugo was very helpful and knowledgeable I believe I got the best deal in town Should get furniture on Tuesday Thank you

Lauren was the PERFECT salesperson! Truly a GODsend! No pressure! A wealth of information! we had been looking at recliners for 2 days and at several stores before we found her! She demonstrated several great options after listening intently about what we wanted and didn't want and then gave us a deal we couldn't refuse!!! we will definitely return to purchase again! Thank you, Lauren!

Thanks to Anna Belle and Ana for providing excellent service. They helped us look at several options to meet our needs, and helped us get the best deal possible. Thank you!!

Very good, my English is not good, the salesman is very patient to explain to me, I will go again next time.

It was a great experience having Ana helping us. She was on top of everything. very helpful and very polite. She made the whole buying and leasing process so easy. I will be coming back!

Brody was an excellent salesman !! Kind , helpful , patient , fast . He needs a pat on the back ! Sure is wonderful to see a young man with such respect . Thanks again Brody !

So much better than the competitor and was not pushy. Our saleswoman was great. We ended up buying new livingroom furniture.

I went to several different stores, with Ashley being the last. I was greeted by Sierra the moment I walked in. She listened to what I was interested in, and showed me several items which checked all of my requirements. Sierra found the perfect item for me, then allowed for me to come back the following day with my wife to confirm all choices. When it came time to put it all together, Sierra also worked with us on pricing. I would highly recommend buying from Ashley HomeStore, and would specifically recommended Sierra to assist.

Lauren was outstanding, she wasn’t pushy or over bearing and she knew her stuff recommend her to anyone looking for furniture

Quick service

Great furniture for everyday living.

Got a great deal on a bed frame and Sierra was very helpful..will definitely recommend

We had a great experience! Our sales person, Ana, was super knowledgeable, great at suggestions and was so helpful in guiding us to coordinate our living room furniture. We were lucky enough to get a Black Friday sale and everything was super reasonable. We are very excited to get our furniture. Ana was amazing!!

Plenty of help finding what I needed. Great service

The service, the representatives the sales people are very knowledgeable and helpful and the product I is of the highest quality. Loved the help. Got finding what I was looking for. Would recommend Ashley Home Furniture to everyone.

Great service as always

I bought a purple bed today and the salesperson Tammy was great. No high pressure. Loved working with her.

I’ve been to this location several times but today I had the best experience with the help of Ana! She is an absolute joy to work with, she helped us find the perfect furniture for our new home! She is extremely knowledgeable and very dedicated to helping all of her customers. I could not recommend Ana enough. I hope to come back soon and have her help me pick out more furniture!

Horrible experience. Delivered bits and pieces 4 times. Something was damaged all the times, never can get things right. Talked to people about the poor delivery, people don’t care. Synchrony bank was always charging me wrong. I was told Ashley store bill them that way. I should have shopped somewhere else. I was stressed a lot dealing with the delivery and speaking to Synchrony Bank. Hope I learned from this horrible experience.

We purchased a dining room set in April 2021. They had just we wanted and the manager even price matched from their online website. After the purchase, the delivery date they gave us apparently was never put on their schedule and my husband took of work just to find out that someone messed up and never confirmed delivery. After that several of the chairs were messed up so we had to wait on new ones. The manager did credit the delivery fee back since they made a mistake and also gave us a percentage off of the sale price for all of our trouble. It’s November and the last chair was delivered in October. We having been paying for the purchase through synchrony since April. NOW they have put a charge on our synchrony acct for $147.68 without our knowledge or approval and no one seems to know what the charge is from!!! UPDATE: Emailed the respondent of my review and no response!!!

Friendly staff, clean atmosphere, great variety of furniture

Ana with Mathis Brothers Furniture in the Ashley department store was amazing! I will refer her to all who are out shopping for furniture. Ana thank you for your lovely customer service and your professionalism!

Izzy was a friendly and helpful associate

Levi was a great guy to deal with and we found what we wanted at a good price.

Other than not having our bedroom furniture in stock and having to pick something else, Izzy was extremely helpful. Definitely will refer friends and family to her. And not to mention, Ashley at the front desk was so professional and just down right awesome! Will return soon!

Tammy was very helpful and informative, trying her best to get me the best deals that she can, i appreciated her service.

Lots to choose from

Our salesperson Izze went above and beyond to make sure we purchased exactly what we wanted . Very friendly and professional. HIGHLY RECOMMEND!!

Nice options, but sales people are a bit much.😫

Our sales person, Tim, did a great job! The only suggestion I would make is to have more items in stock. Even with the "current delays," waiting 7 months to receive 2 chairs and a rug seems excessive. Eventually the items were available at the Tulsa store so it is a 2 or 3 week wait versus 7 months.

I got a table that was perfect for my new apartment. Ana was the associate who helped me with the purchase, and she was as helpful as she was beautiful. Great customer service and a great experience.

I LOVED the service here, made the whole experience quick and easy! Hugo helped my family and I honestly could not have talked to anyone better, I would highly recommend this place based on the amazing prices and customer service, and will be using Ashley for any future furniture purchases. If you purchase any furniture here definitely Ask for Hugo!

Do not buy from here. Purchasing from here was one of the most stressful shopping experiences I’ve ever had in my life. My husband and I stopped in to purchase a king size mattress and base. The salesman was actually very nice and helped us pick out a purple mattress and adjustable base. We also purchased sheets, pillows, and a mattress protector. He assured us several times that everything we wanted was in stock and could be picked up that day. Our total was over $3000 for everything so we spent a good chunk of change here expecting the quality we saw on the showroom floor. We picked up our items and that’s were all the issues started. The mattress itself was fine however the base they provided us was absolute garbage. There were dusty boot marks all over the back of the base like people had been walking on it. WALKING ON PRODUCTS. The metal brackets were completely deformed and one bracket literally fell off the base and was already snapped in half. We received only one mattress end holder (should’ve been two) and the one we did get had paint chips all over it. There was no owners manual in the base (like it said there would be). We couldn’t even put our base together because it was so mangled. Then we noticed that we never received our mattress protector. Come to find out, it was back ordered and we had no predicted estimate on when it would come in which contradicts what the salesman told us about everything being in stock. We called on Monday telling them they needed to pick up this broken one and bring a replacement and to refund us the money for the mattress protector. They MADE US pay a delivery fee for them to pick up their own mistake and because we wanted a refund for the mattress protector, they said our 60 day mattress trial was null and void. Not sure how a mattress protector from a different company than the actual mattress voids the trial period but whatever. Originally my husband said they could deliver on Tuesday but we had a work conflict and had to move that. When I called back, the customer support lady was BEYOND rude to me. I stated probably 5 or 6 times that Tuesday would not work for delivery and instead of giving me days that WOULD work she kept repeating “I already spoke to your husband and he said Tuesday was fine”. I guess they only provide customer service to men because the way she treated me was BEYOND unprofessional. I eventually had to ask her to transfer me to her manager because she would not give me any alternative dates for delivery. When I got to the manager, she stated that they don’t offer deliveries on Wednesday and the earliest they could come and pick it up would be Thursday. 4 days after they let this broken $1500 product out of their warehouse. They stated that we’d receive a text message with a time slot on Tuesday. We never got a text message and I had to actually call (waited 30 minutes on hold) to see when it would be getting delivered. Shockingly, right after I hung up, I got a text with my time slot. The ONLY good part about this entire process is the people who delivered the base. They were quick, understanding and they were the ONLY ones who apologized for this hassle. I didn’t get an apology from customer support AT ALL. If you like getting scammed, put on hold, and being stressed shop here! Otherwise, go somewhere that actually cares about quality control and customer service.

Do not buy from here. Purchasing from here was one of the most stressful shopping experiences I've ever had in my life. My husband and I stopped in to purchase a king size mattress and base. The salesman was actually very nice and helped us pick out a purple mattress and adjustable base. We also purchased sheets, pillows, and a mattress protector. He assured us several times that everything we wanted was in stock and could be picked up that day. Our total was over $3000 for everything so we spent a good chunk of change here expecting the quality we saw on the showroom floor. We picked up our items and that's were all the issues started. The mattress itself was fine however the base they provided us was absolute garbage. There were dusty boot marks all over the back of the base like people had been walking on it. WALKING ON PRODUCTS. The metal brackets were completely deformed and one bracket literally fell off the base and was already snapped in half. We received only one mattress end holder (should've been two) and the one we did get had paint chips all over it. There was no owners manual in the base (like it said there would be). We couldn't even put our base together because it was so mangled. Then we noticed that we never received our mattress protector. Come to find out, it was back ordered and we had no predicted estimate on when it would come in which contradicts what the salesman told us about everything being in stock. We called on Monday telling them they needed to pick up this broken one and bring a replacement and to refund us the money for the mattress protector. They MADE US pay a delivery fee for them to pick up their own mistake and because we wanted a refund for the mattress protector, they said our 60 day mattress trial was null and void. Not sure how a mattress protector from a different company than the actual mattress voids the trial period but whatever. Originally my husband said they could deliver on Tuesday but we had a work conflict and had to move that. When I called back, the customer support lady was BEYOND rude to me. I stated probably 5 or 6 times that Tuesday would not work for delivery and instead of giving me days that WOULD work she kept repeating "I already spoke to your husband and he said Tuesday was fine". I guess they only provide customer service to men because the way she treated me was BEYOND unprofessional. I eventually had to ask her to transfer me to her manager because she would not give me any alternative dates for delivery. When I got to the manager, she stated that they don't offer deliveries on Wednesday and the earliest they could come and pick it up would be Thursday. 4 days after they let this broken $1500 product out of their warehouse. They stated that we'd receive a text message with a time slot on Tuesday. We never got a text message and I had to actually call (waited 30 minutes on hold) to see when it would be getting delivered. Shockingly, right after I hung up, I got a text with my time slot. The ONLY good part about this entire process is the people who delivered the base. They were quick, understanding and they were the ONLY ones who apologized for this hassle. I didn't get an apology from customer support AT ALL. If you like getting scammed, put on hold, and being stressed shop here! Otherwise, go somewhere that actually cares about quality control and customer service. UPDATED: They reply to your review asking you to reach out so they can correct the issues and then never reply to your email. They make it seem like they care, but they don't.

Riley was extremely helpful in ordering the bedroom furniture that we wanted. She was patient, professional and even helped us with prize matches.

The salesman JJ was Awesome and very patient.

Steer clear. We ordered an item that the salesman informed us would be at our place within a month. 6 months later and there's not only no sign of the item, but every time we call we just get the runaround from their team. "It's 2-3 weeks away" they say since 2 months in. It's ALWAYS 2-3 weeks away. Complete joke, we get no updates and they'll lie through their teeth.

They were courteous even when my furniture was damaged … they worked out the exchange easily …

HUGE store, multiple stores really, with all the furniture you could imagine there and plenty of people to help you find what you need.

Friendly and efficient help

Taylar was extremely helpful, definitely ask for her if you go in!

Wonderful service from our sales representative Thomas Rios!

Do NOT shop here. We were lied to about delivery dates to make the sale and we are still waiting on what's been promised over and over with different dates now we are terrified of receiving malfunctioning or damaged products like everyone else on these reviews so definitely considering canceling the order even though we've waited 3 MONTHS!!, and since we're already having problems with customer service I cannot imagine it gets any better! I just wish we would have read the reviews before shopping here but I'm glad there is a community of people alerting us about this store's ill practices.

The worst place to shop. You wait to long for your merchandise. Then you get the wrong pieces. And than it takse weeks for them to pick it up. And they won't give you your money back like they took it from you. Worst business practice. Beware!!!!

I had my first visit in Ashley HomeStore today and it was amazing! I applied for the Ashley Card online a few days ago knowing I wanted a new couch. When I walked in the store everyone was so friendly and welcoming. Art was the one who helped me out today. As someone who is very indecisive about a decision, I was very pleased when Art took the time to walk me around and let me settle into each couch. When I would give him yes or no answers after sitting on the couch he would guide me to the next one and they just kept getting better until I finally found the one for me! He was so patient, nice, and very knowledgeable! I needed an increase for my credit limit and Ashley was able to help me out. She was super nice and I really enjoyed talking with her while she took great care of me and helped me get my limit increased so I could purchase the couches I wanted. Amazing customer service and never once felt pressured. I will definitely be going back for all of my furniture needs! Huge thank you to Art and Heather!!!

Taylor was amazing and I enjoyed working with her because she was not pushy. She made it very easy and quick.

My purchase experience was awesome and so was the sales representative Anna (Dublin). She was very informative and really enjoyable to work with. Will definitely be purchasing more furniture at Ashley HomeStore.

Bad place, bad people

I wanted to gift a new recliner to my aunt moving into a new apartment, but I live in CA and she lives in OK. Ashley made this a priority to get the one she wanted, arranged for delivery and set up so she didn't have to lug it to her apartment. I have always loved Ashley, and they didn't let me down. Thank you for all your help.

Great staff!

Vey helpful salesperson and support personnel in the store during my visit

Overpriced and they wait until you order to tell you they have stuff on back order. We spent about $18,000.00 and 2 months later we still don't have everything. I won't shop there again

Me and the wife purchased a mattress with free adjustable, platform frame, and pillows to get the bundle on September 18, 2021 and still waiting to receive it. What's crazy we were told it was in stock before purchase, then after purchase were told items would be in the first week of October. Now it's wait til October 17 to see if it arrives in store. Shouldn't have items on showroom floor if it's not in stock or put a sign out. Very disappointed customer. So I left this review a week ago October 10th and we are still waiting on adjustable frame. I'll keep posting til things are right. I understand it's business but I'm making good on my end why is Ashley isn't

Seemed reasonably priced, though they did not have sleeper sofas with spring mattress. Friendly saleslady.

Very helpful staff

Same everywhere just about. Good customer service and waaaay better than bob mills those people need help

Enjoyed our salesperson. Still waiting on furniture 😕

If you are looking for a furniture company that will rip you off, look no further than this facility. I purchased a bed and base from them and was told that I would receive a credit for the other accessories by their sales staff including the sales manager. Initially, I did not realize I was overcharged until I got home and read the bill. When I tried to return the item that was not supposed to be attached to my bill, I waited for 40 minutes for the girl to try and figure out how to help me which obviously had not been trained properly. (Not blaming her) Then finally a manger basically told me that I was misinformed by their sales staff and could not refund me. I have made several purchases at Ashley’s previously in Scottsdale,AZ and never encountered such poor service until I shopped here. In addition, to this issue I have been waiting over a month for my pillow that was supposed to be received 2 weeks ago. Given, this experience, poor service and misinformation, I will never do business with this facility and plan to turn them into the BBB.

The biggest pain to deal with don’t order from them only in stock items!!

My sales associate Nate stringer was so kind and helpful. He showed us several options and we left very satisfied! He deserves a raise! Best associate in the store!

Purchased furniture here and bought their insurance protection plans. DO NOT purchase these added plans. They are a scam. Everything they claim it will fix or replace, it will not. Not even manufacture defects.

Great service with a wonderful sales person named Riley Harris!

Matched the online price, and got an extra $20 off what we expected. Quickly in and out.

Anthony took great care & time to explain all details of our transaction. And we truly appreciate his efforts in going above & beyond tor us. Thank you!

Very helpful! No hassles! So easy thank you for that!

Ebk

Shopper stalkers make it miserable to look around. I might have bought more if they left me alone.

Joe F. was awesome! He was very patient and answered all my questions! So happy with my furniture! ☺️

Ordered a sectional and a bed in April as we bought a house and we’re moving in July. Sales rep promised the bed by July and August for the sectional. It’s now 9/10 and neither are here. Just keep getting told to wait another month due to delays blah blah blah. Wouldn’t recommend to anyone. Although I don’t blame them for any delays with things they can’t control the communication has been horrid and we won’t be buying from them again based on the lack of communication and straight nonsense.

The sales person Tammy was very helpful she took her time to help me make my choice made everything easy will shop here again in the future very.pleased. Thank you

You can't walk 10 feet in their store without being hounded by a sales person. The first sales person to approach us gave us the information about their labor day event and then warned us that a few more sales people would try and bug us with the same info. He wasn't lying. 4 more sales people tried to stop us and force us into the listening to them. It got so aggravating that we left and went to Bob Mills instead. I won't be returning to this place and I won't even step foot into Mathis Brothers since they are the same location. STOP HOUNDING YOUR CUSTOMERS. If I want help I will ask for it.

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

We loved Lauren and Shelli

What a great experience. Lauren was knowledgeable and easy to work with. She went the extra mile to help and ensure we had what we needed.

Our sales representatives were very charming and helpful. Our selections will requiring ordering and will not be available for home delivery for est 60 days. At this point in time we are satisfied with our decision to purchase with the variable options that was made available to us . Thank you

Jennifer was the best she helped me find exactly what I was looking for. She took her time,didn't make me feel rushed

Plenty of people there to help

Jason K was amazing! He made us feel comfortable in getting a couch I wanted. He went through all types of styles and listened to what mattered to me—“the vibes”!!!!!! Thank you Jason for being super cool and helpful. You made the whole experience a fun one.

Great experience. Riley is awesome!

I’m sitting at over two months waiting on my order. Purchased early to mid June with an in stocks date if 6/27. At the time we placed a 10% deposit to order the furniture to pay the balance after closing to get delivery scheduled. Closing happened paid off balance and was told 7/4 for delivery of one piece, 7/2 sales person texted me but was trying to text someone else and when I asked if we were still good for 7/4 he said no an error on his side made it where he never scheduled delivery. His manager got involved and said I would hear back from her by 7/3 on the delivery status, I called on 7/4 after not hearing back and she said “she didn’t hear back so she felt not calling me would be better opposed to calling with no news, but would call me by noon Tuesday with word. Tuesday at 4:30 I called back and they said no word but they would call back Thursday first thing and I would hear from them by 9:15 am. Thursday I called around 4:30 and the manager would not respond but made my sales person call who mentioned how both had gone home but was looking into this after he left the office, he said Mathis brothers has no way to track what gets put on the truck and we would have to wait. A few days later still nothing I call get transferred around multiple times get someone who gives me a date, that’s a month out, speak to the manager and she said “that employee is new and been with us a week and are not supposed to give dates, but she will look into it being delivered”, missed another promised call from her (never heard back from her even after I made a call and text attempts). I wait some more and missed another call if the furniture made it in so I call and he says he’s not in but will check, it comes in and he said the only day available is on a day where I would have to miss work, we take off so we can get a single piece. I eventually get in touch with a different manager who said all the things that the sales person and other manager were not true (things like not quoting dates, not knowing the truck inventories, switching from in house to door step delivery was faster). I was promised a call from the big manager (didn’t happen), I finally kept calling and got him, informed him and he agreed everything they did was a mistake, had to play phone tag a few times and finally ended on they don’t know for sure when it will be in but looking like end of august or September but are not sure. All in all if you try to get a hold of some one they transfer you four or five times just to get a cashier who can not help you, they take a deposit to “reserve” it that seemingly does nothing, the promise you date after date and don’t meet any of them, they tell you transferring from store will be faster (it’s not), the phone people say they are noting your account (they don’t), promise call backs (they don’t), quote you a price for the furniture protection and charge you $120 more, tell you you have to pay off the balance before a hung gets delivered (only have to pay off what’s ready to be delivered) and essentially make up everything just to get the sale and then tell you there’s nothing they can do about anything but wait, also the sales person in one of our calls said “if you are this unhappy why don’t you just cancel”. I would not recommend anything from the Ashley home store on Reno to anyone unless you just want to give them a few thousand dollars to just wait around hoping you will eventually get your furniture. EDIT 8/24. I got in contact with our salesperson Sunshine last Friday, he said he would contact me on Monday with an update, he did not bother to update. Between him and Shelly (apparently a manager) they will say they will check back with you but will not unless you hound them.

Super fast and simple, good service, and we love the little table.

Luke (Robert) was a very knowledgeable and helpful sales associate. Couldn't ask for better service. Good prices and great furniture.

Military families moving to fort sill beware! We moved recently and needed some furniture. We got here mid june and immediately started looking for couches. We made our way out to the city to look and while searching through the store, we found two couches we loved. One was in stock and we were told the other would be in no later than beginning of august. So we went with the one we liked more even though we had to wait. but we figured one month wouldn’t be an issue. A couple weeks ago half our couch made it to our gate and when checking the movers location i could see he went to the wrong gate that is closed on weekends. Instead of driving around to the next gate he drove away and when we called he said he’s been waiting and that he called us three times which was not true. When we stated we had no missed calls he said “oh yeah actually the couch is dirty so we had to skip you and it will be delivered next weekend.” Sure enough it was not. Now here we are about to start september and our order has still not arrived. We have called multiple times asking for a manager and have received zero calls back and have been left on hold for over 30 mins multiple times. Every week we keep being told it stays it’s delivery date is today and should be in this week and every week we call to check in and somehow the date is moved to the NEXT week. not to mention when your items finally arrive the waiting list for delivery is about a month long. Very unsatisfied.

We absolutely loved our experience with Anthony. He helped us get a new sectional, dining room set, and we even added a mattress. Anthony was a true professional about the entire transaction and he knew so much about all the furniture. He answered questions we didn't even know we had. We will definitely be going back for any of our furniture needs.

Ana is absolutely amazing in everything she does… from customer service to selling the product! She deserves 10 stars! If you are deciding on shopping at Ashley’s, I would most definitely recommend working with her!!!

Donna helped us to make this fast and easy and got us a price match to something we saw online. We got exactly what we wanted. Overall wonderful experience

Riley helped us and was friendly and professional.

Bought bedroom set (8 pieces) with new mattress, adjustable base, and accessories. Problems with every piece some defective. Spent over $6k. Manager agreed to have it all picked up and returned and was left with the mattress, base, and accessories and will no longer answer calls or text. $4k charged to my credit card!

Derrick is an awesome, helpful, knowledgeable, and kind sales associate so if your going to Mathis furniture, ask for Derrick!

They know their business and are friendly and helpful. Will shop there again

Derryck was great! Super fast, very knowledgeable and most importantly not pushy at all and friendly service! Big selection and reasonable prices too.

Very bad experience here. We live about 50 miles away from Ashley. We went to the city the first week of February and stopped by there. We found a double recliner we liked and started the purchasing process. The sales person said we had to sign up for a new credit card to get it at the discounted price shown. So we did sign up and the card covered all but $596.00, which i put on my bank card. We were told by the sales person it was in stock and would be delivered the following Saturday. When it didn't arrive we started trying to call and inquire about it. We were never able to talk to anyone. Two weeks after that Saturday we drove back to Ashley and was told it had a big rip in it when it arrived. I stated she had said it was in stock. She said it was a computer glitch that showed it to be in stock. We asked why no one called to let us know about the rip. She said she had just been promoted to sales manager and just didn't have the time. We were assured it would be delivered in 7 days. 10 days later we again drove back to Ashley and canceled our order. The next day the credit cards were canceled. We had received a free rug with our purchase which we did get the day of purchase. We were told not to worry about returning it when we canceledthe order..By this time it's now March and we were told the funds would be placed back on my bank card promptly. I contacted my bank the end of April to dispute the charge on my bank card. They called us the end of June saying we had 30 days to return the rug. We returned it the next Saturday.

I recently moved to OKC and was in need of furnishing my new home. Home Furnishing Specialist Tim Miller made me feel welcomed since the start of my shopping experience. He was friendly, helpful, patient, and diligent throughout the whole process. He listened to my needs and tastes and I never felt pushed or rushed in any way. The Store Manager also made sure that I felt welcomed and that I obtained the best deals available. I will definitely go back to this store for any future furniture/decor needs and I highly recommend the OKC Reno store and its Team. Thanks, Tim!

I recently bought a house and was in need of a couch ASAP. The Customer Care Rep Sunshine was amazing he was patient, kind, attentive to my needs when it came to price, design and delivery. My experience was amazing!