Ashley Store Shawnee, OK
The Ashley Store in Shawnee, OK is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
This has been a frustrating mess. My wife and I I went in to buy new furniture we picked a small loveseat and decided on getting 2 of an oversized recliner (floor price at just over 1k) the sales guy comes and says I got a better price for you now it’s near 750$ (the price advertised online, mind you Ashely furniture is being sued for this in Ca, it’s a shady tactic) he says once we apply for the financing they can get a better deal, we had planned on financing anyway so we apply. Now we’re brought an offer where the chairs are cheaper but to do that we have to sign up for the rewards plan and all together the price isn’t much different after paying to sign up and delivery etc. We finally decided on a deal with a rug at a ‘discount’ but again the in store price is inflated to make all the deals look better so did we really get a deal I couldn’t tell ya. Fast forward 2 weeks or so and it’s delivery day, I arrange to have someone at my house as I have to work, delivery is more than 2hrs late. I am delivered 2 recliners one put together and one in a box I thought that was odd. As I’m putting the power cord on the recliners that’s when I realise they’re not the same recliner, I received one like the floor model I agreed to buy and 1 that while similar, is different in number of pieces, color, firmness, and seat depth. I immediately contacted customer service who tries to convince us we are essentially crazy that we want 2 of the exact chairs we agreed to purchase and it shouldn’t be a problem because they are both tagged as the same chair. We contact our sales guy who also talks to customer service and we have to provide pictures so they can prove they sent us different chairs. Finally we are told they will deliver us a new chair to replace the one that is different than what we bought, delivery guys show up and it’s the exact same chair as the one they were replacing! The delivery guys even call customer service to tell them that even though the chairs have the same SKU and are called the same they are different. I noticed that one chair (the good chair) is made in Vietnam and the trash chair is made by Ashley in the US I tell customer service this so they can pick the right chair, a few days go by and ‘it appears we may have gotten the last one from the Vietnam manufacturer’ now I’m waiting to hear how they will make this right because the chair is of lower quality and comfort and its unethical to sell me something but switch the item on delivery. The chair on the floor that you’re selling to customers should be the chair delivered by the warehouse full stop no excuses. I already threw away my old couch, I just want what was sold to us not a bait and switch I have attached the photos of the chairs and the chair from their store. Beware of this place
Such a terrible experience! I purchased almost $3000 worth of furniture and can not get them to send me the right chair. They are sending me a similar chair that is not identical to the one I sat in at the store and agreed to purchase. They are sending me a chair with the same name but made by a different manufacturer. With obvious differences in appearance and quality. They have tried repeatedly to tell me that I am wrong and it is the same chair yet there are so many differences. They agreed to exchange and just sent me the same exact chair they were coming to pick up!! I am beyond disappointed! I purchased on 1/28 and received the furniture on 2/5. They have yet to resolve the issue. How can they sell you an item different from the floor model that you agreed to buy? Seems like a bait and switch.
Tobi was phenomenal and really helped me find exactly what I was looking for. This was such a good experience and I will be 100% coming back for future purchases
Great sales people!!
Ben was a great help, we got a good start on a furniture purchase with all intentions of making other purchases in the future.
Kylie was great.. She has great energy, look forward to purchasing something else !!