Ashley Store | Tulsa, OK 74132
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Tulsa, OK represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Where Is Your Store Located?
We are conveniently located at 7831 S Olympia Ave, Tulsa, OK 74123, inside the Tulsa Hills Shopping Center.
What Is the Best Time of Day for a Customer to Visit Your Store?
You’ll always find helpful customer service at all Ashley locations, but if you’re looking for the least busy times to visit us in Tulsa, the best time to shop is between 2-3 p.m.
What Are the Key Value Propositions of Your Store?
Our Home Furnishing Specialists can help you in designing your home. At Ashley, we recognize that purchasing furniture for your home is far more than a functional choice; it’s an opportunity to create a vision, feeling, or experience you want for your home.
To maximize the value we offer, we suggest you bring the measurements and pictures of the space you want to furnish. This can help make shopping for specific pieces of furniture for your particular space easier to find.
For the greatest perks when shopping in-store, become a Rewards and Ashley Advantage Member. Any one of our Home Furnishing Specialists can assist you with this worthwhile bonus.
While you’re visiting our store, be sure to check out our living room furnitureandoutdoor furniture selections. When you shop at Ashley for your home furniture needs, you can be assured of exceptional customer service to help you create the feeling and experience you envision for your home.
What Are Your Most Popular Products Sold?
Customers come to Ashley for a variety of our most popular products. For mattresses our Tempur-Pedic Purple and William and Lawrence brand mattresses are among our best-selling products.
Our sectionals are quite popular as well, especially the Backtrack power reclining living room group set. Another highly-favored product is the Alesandra living room group. And for bedroom and dining collections, the Havalance collections are also best sellers.
What New Product Trends Has Ashley Added to Its Selections?
One aspect that makes Ashley stand out from other furniture stores is its commitment to modern refinery You can always trust that Ashely will maintain up-to-date pieces fitting today’s stylish trends. Examples of this include theLyndeboro Sectional Samperstone Power Reclining Sectional, and the Dunleith Power Reclining sectional.
Is Your Store Involved in Any Charity or Community Events That Would Garner Goodwill?
Yes, Ashley Gives Back! Ashley in Tulsa partners with the Oklahoma Blood Institute, the Food Bank, and filling backpacks for kids during back-to-school season. Other partners include the Science Museum, the Oklahoma Zoo, and the Oklahoma Symphony.
Are There Other Ashley Locations?
Yes! Ashley has locations all over the country. Find your nearest store.
What our customers say
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Everything in showroom was fine. Salesman found what I was looking for quickly. Everything after that was a headache. To many people involved. To many phone calls and messages. I was told would be Tuesday by my salesman. I literally talked to 3 people after that day about my Tuesday delivery. I would much rather buy from a smaller store in the future and not be another number in the system.
Thank you for helping me with my purchase. I appreciate your knowledge and expertise regarding the sofa and love seat I bought. I did not feel pressured to buy and the transaction went smoothly.
Brooklyn was amazing 🤩 Very helpful, patient and not pushy.
Great service! Great price!
Johnny was extremely helpful and didn't try to upsell us on anything that we weren't already interested in! Will definitely go back when we need or want new pieces
Brooklyn was very knowledgeable and extremely helpful
I walked in with two kids on a mission to find a sofa and loveseat combo. I was greeted by a man named Greg Peterson who is, by far, THE MOST polite and professional man I have ever met in my life (and I've met vice presidents and CEOs before)! He was so kind, patient, and relatable, and it made me at ease knowing I went to the right place. If you need ANY furniture needs with a good protection plan, I will recommend this Ashley always! Thank you, Greg and Hannah (manager), for this shopping experience. Bless you all for your hard work and dedication.
It’s a nice store and the salesman was great but it’s a huge pain to have to go to Mathis Brothers Distribution Center to pick up a smaller item. When I picked it up and got it home it was damaged, now I have to return it to Mathis Brothers. So why go to Ashley?
Extremely disappointed. When I purchased my sectional less than a year ago they pushed hard to sell me the furniture protection plan. They said it would cover all kinds of things including stains, tears, and even when the cushions are worn. Well, I just submitted a claim for a stain and worn cushions, one of which makes you sink right into the arm of the sectional. All of it was denied saying none of those things are covered. I only purchased it because of the sales pitch on it telling me it would cover all of those things. They need to rethink what they are telling customers. Please think about it before spending extra money on the furniture protection plan.
April was so helpful and went out of her way to help me make my decision.
April was delightful to work with! We found the perfect bedroom set for my wife and I. Will happily do business with her again!
Amazing service from April!!
We bought two couches & an ottoman. The paper we received from the store says to quote 6-8 weeks. HOWEVER, the sales rep & the manager assured us several times that it would only be 2-3 weeks max. When my husband called today to check on it, the man who answered the phone, Hunter was extremely rude and just kept saying over and over well the paper you signed says 6-8 weeks. That’s fine & all but it’s extremely frustrating that the sales rep AND THE MANAGER lied straight to our faces. & then this guy had the audacity to be rude about it. I don’t mind waiting for the couches. But the customer service is atrocious. They’ve lost a repeat customer in me.
Purchased a king bed frame almost a year back and had it installed. The holes for the screws were filled in with some kind of glue or putty and it won't come out. Call in about warranty and getting someone to disassemble or replace it because I have moved and my response is they don't do that. I consider that you put it together with the intention to never come apart which is damaging my furniture. Now I am starting the long process of my customer service journey where all answers seem to be "we don't do that", "we can't help with that","we understand your frustration". NEVER BUYING FROM THIS COMPANY AGAIN
Brooklyn was very helpful and personable! I was in and out, and I’m very happy with my purchase!
Brooklyn Reeves was a wonderful salesperson and very helpful.
We received our furniture damaged. We also have an unauthorized charge to our account from Mathis brothers after the delivery! For over $100! We will never shop here again
We had a great experience shopping here. Chenoa gave us a quick rundown of the store layout and where to look for what we wanted, and then left us to look on our own, which we loved! When we had selected something we liked, we talked to her about our concerns and she told us about a protection program that can protect our purchase from just about anything our dogs can throw at it, which put us at ease. She also helped us move around some furniture to help visualize what we wanted. Never experienced that before. We didn’t feel pressured to buy anything more than what we wanted, and we feel great about our purchase!
Kuyler was very helpful and professional.
They are always so friendly and helpful...I continue to go back because of the customer service and quality of furniture you get!
Worked with Andrew- he was up front with pricing, explained all benefits, and managed to keep within our budget for financing and monthly while being respectful and answering all questions
April was great! Showed us everything we needed!
Purchasing our new couch was so easy and enjoyable.
Overall happy with the services I had with Ashley’s Furniture. I meet with April and Chris they both were super friendly and helpful. I did the elite delivery services where they deliver it and install everything in your home. The delivery people were friendly and fast. my furniture looked great only negative thing is they scraped the wall and took some paint off but my entry way is very small with a counter in the way so they were very limited with their room but happy with everything else.
My daughter and I went to the Tulsa Hills location today to purchase a sectional and rug for our living room. We walked in and no one greeted us. So, we continued to walk around and not one single staff member even acknowledged us, no one asked if we needed assistance, and when we walked passed the desk, we were ignored. It's unfortunate that people treat you a certain way based on the way you look. I was relaxed...shorts, tshirt, and sneakers because I had multiple errands to run. The teams lack of customer care today was absolutely despicable and deplorable. I will never set foot in that store again SMH.
Brooklyn was the perfect sales lady! So helpful and patient.
Everyone was very helpful. It was a smooth and efficient experience. I will definitely be going back for more.
Chris is always a pleasure to work with. Very professional and knowledgeable.
Colton was AMAZING!!! Truly listened to what we wanted and worked with getting us the best fit for our needs!
Andrew is an outstanding representative of the Ashley brand. Great job.
Sales personnel VERY friendly and helpful. Got exactly what we wanter.
Our salesperson, Jag, was awesome, she listened to what we wanted and wasn’t pushy, the manager and finance ladies were very patient even though paperwork took us well after closing to finish
The service was exceptional. Ask for Chris at the Tulsa hills location - you’ll be happy you did. Got us the best price and was very helpful in discussions about the furniture pieces.
Great customer service and the CA was really friendly understanding what we were looking for.
Connor was very helpful, friendly and accommodating. We specified our needs, and we’re so satisfied with the furniture that we made a deal on that we bought several more pieces that we weren’t quite ready to buy Because we needed them. He was very knowledgeable and the manager Chris was also very helpful and accommodating.
Very nice people Chris helped us a lot
Connor Cass was excellent on showing me different furniture that would work for the apartment I’m moving into.
Very limited variety.
April was very informative about the living area. Always see April what a delightful person!!
We walked in looking fir an interior storage bench. The staff was honest and told us they didn't carry what we were looking for. We choose to walk around and ended up purchasing 2 chairs and found a great couch. The sales staff was great.....helpful, informative but not pushy. I would shop there again.
My wife and I had a super experience in the Ashley Furniture store in the Tulsa Hills shopping district. Conner, our sales associate, was arguably the best representative I’ve ever worked with. He took his time and listened to what we had to say. Then helped us find exactly what we both wanted and needed. He is incredible, which is easy to understand, after meeting his supervisor Chris. Both these guys are certainly well worth asking for. That is if you want help and need advice on the perfect piece of furniture. This is the type place I would send my mom to for any furniture needed. HL. (I am an actual customer)
Sales associate Ms. King was great. Very knowledgeable and helpful without being pushy. Suggestion: check price of product at Mathis in Tulsa before sending customers there to pickup purchase. We checked their inventory and found our purchase was cheaper there and they provided refund of difference which changed the sales associate to them. We decided to return product afterwards, but, would have purchased remaining 5 chairs from them at reduced price.
Jonathon was Very helpful and I was able to find what I was looking for.
Enjoyed our service from Connor Cass, super patient and helped us out alot. Made it worth our while
Friendly and helpful staff.
Great service! Jag is awesome!
Our experience was great, staff was extremely helpful and knowledgeable. Thank you..
Chris and April were extremely helpful in helping me find just what I needed.
Excellent service and help
Excellent customer service. Brooklyn was so great to work with. No high pressure sales. She let us shop and didn’t bother us but was mindful enough to be around when we had questions. The best experience I’ve ever had buying furniture.Low prices too! You should check this place out
Salesperson was courteous, professional and displayed a high degree of customer service making my shopping experience very enjoyable.
April was delightful to work with! She was down to earth and gave us the facts we needed to make a good decision. An excellent employee. Thank you April!!
They are very helpful and nice. I would recommend them to any and everyone.
Was greeted upon entering the store by Kyle and was asked what we were looking for , told him we were just looking , he said if I can be of any assistance to let him know , and he seen us a few times throughout the store and asked if we still doing ok and we told him yes . When we made our decision, he was right there and assisted us . Very nice salesman and wasn't pushy...Thank you ! David &Teresa Barrett
I was very impressed with the professionalism and personal interest in meeting our needs. April was very helpful in listening and matching our needs in what we were looking for. Great experience. Job well done!!
Jag is amazing and she really helped me with the design of my living room and was very knowledgeable with home decor in regards to other areas of my home. She’s awesome
Warning!!!! I purchased the “GOLD “level genuine leather $$$ sectional at Ashley store Tulsa hills!!!! within 30 days the motor fell off the recliner section twice!!! and the wedge was damaged!!! But they did attempt to fix the wedge and it came back worse than it was originally!!!!😢 And in less than 60 days the recliner seat is sagging and seat springs are already broken down to the point that I am sitting on a wooden board and a electric wire in my back!!!!😢😢😢 VERY MUCH DISAPPOINTED!!! And they advertise FREE delivery but got charged 249$$ I will not recommend you buy anything from ASHLEY FURNITURE!!! They don’t have the customers satisfaction in mind!!!!!!!!!! Once they get your money done deal!!! Total nightmare!!! Go to MATHIS brothers!!!!
Very happy with the quality and prices. Our sales person, April, was very helpful and knowledgeable. She made things very easy for us.
This is my second time working with Jonathan. He is fantastic!
Joey was great, he knew what he was talking about and made it easy! The experience was fast and painless!
Jag was absolutely amazing! She was so helpful, informative, and overall really made our experience so great. We are so happy with our new recliner!
We highly recommend Ashley Furniture @ Tulsa Hills - Ask for April
Very easy to work with, our salesman Chris did a great job!
Good work from sales to delivery. Hope for a good experience with product.
Kyle made my shopping experience easy.
It was a pleasant shopping experience with Jonathan. He was very courteous and patiently answered all of our questions. We will definitely be shopping here again.
Salesman was very helpful.
We bought 2 leather couches from this store and had them delivered and set up about 2 years ago. The coverage came with special cleaners/sealant for the couch which is nice. The delivery guys were the best we've encountered for furniture stores, very polite and cleaned up after themselves. We felt bad because at the time they had to walk these heavy couches almost a block into our apartment building and figure out how to cram them in an elevator to the 3rd floor. Which I'll add they did an amazing job!! Not one scratch or scuff mark anywhere I was very impressed. The people here are always respectful. Always love coming here because the salespeople give you breathing room and allow you to browse. We come to this store first when shopping because of this reason and they don't stalk you or ask you several dozen times if you're doing okay. It allows us time to discuss things between us as a couple what exactly we want, what we're looking for, and the price of an item on their showroom floor. Everything is easy to find, including pricing, and they have a good variety of furniture in many colors. My favorite was the chinchilla fur chair they used to have but didn't see upon our most recent visit this last weekend.
JAG IS AN AMAZING ASSETT TO YOUR TEAM. JAG WAS VERY HELPFUL AND SHE IS A GREAT SALES PERSON..
Great experience. No pressure. Salesman Andrew was helpful and knowledgeable and not pushy. Would highly recommend
Everyone was great
Great selection, pricing and customer service.
April helped us and she was great! Very knowledgeable. Gave us space to look around but extremely helpful when needed.
My Salesman was Kyle Dziadula. His greeting was friendly, not pushy. I told him what I was looking for and he took me directly there. Asked me a few major questions and showed me the options. He took his time to know exactly what I wanted. Therefore, my purchase was easy and quick. It was a great experience. Everybody was very efficient and I was out within no time and had exactly what I wanted. Thank you so much.
I enjoyed the salesperson that waited on me
Hey just wanted to leave a shout out to Chris Bullock for being such a great help in picking my living room furniture. He was by far the best sales person I have ever had. He even let me text him about what I wanted to add to my selection when he was not at work. My experience with him and the others at Ashley's was great, no pressure at all to make a decision immediately and when I finally did everything was ready for me quickly no having to wait for hours. Thanks for all your patience with me guys, I love the new furniture.
It was great. The people there were very knowledgeable and super nice!
Brendan Crocker and his Tulsa Hills support team of Jonathan, Andrea, and Brandi are an outstanding asset to the Ashley Homestore organization. The entire process was a seamless and satisfying experience.
Chenoa provided us with great customer service with our purchase of a California king bed frame. It was delivered ahead of schedule even though it was a special order item.
Staff was very helpful!
Again…. Easy transaction. Brendon Crocker helped me today. No pressure. Very helpful, personable and pleasant. I love my purchase and excited to get it in my home
Kuyler Grim was very friendly, courteous, and did not give us a hard sell salesman attitude, which we appreciated very much.
Jag and Hailey were an amazing team that got us in and out of the store in no time. It was extremely easy and quick to buy our couch!
We were treated with very well. Our sales representative Jonathan was friendly, and exceeded our expectations.
Excellent service and good choices of furniture. Sales people knowledgeable too! Very happy with our choice of recliner.
Hailey and Jag were phenomenal! I could not have survived without these two ladies! Thank you so much!
Our experience at Ashley was so easy and fun. Joey helped us and went above and beyond to help us find a set up that fit our style. I had him running laps around the store and he had a great attitude the whole time. :D Andrea helped us at the end and she was great as well! Will be back!
Chris ane Kelsey were a great help! The service they provided was excellence and look forward to doing business with them in the future.
April and Kelsey were great! April was really personable and helped me find the right couch for me at a reasonable price. I'm very happy with my shopping experience at Ashley in Tulsa Hills!
Thank you Jag, Hailey and Brandi! Very excited about my new sectional!
I was at the store today and bought a new rug. Andrea was very helpful in finding what I needed!
I had a great experience shopping here. I initially came in here for a rug and to look at sectionals, but I ended up getting a couch (That I have been eyeing for a while), ottoman, and a rug. Kuyler was great! It was an easy checkout with 0% financing with Brandi! Highly recommend!
My partner and I called ahead to see if they had the couch we shopped for online, in stock. April answered the phone just after opening time, and told us they had them in stock and to ask for her when we came in to look at the floor model. We got there about an hour later and April was busy with another customer however she was able to set us up with their manager to help us buy the couch, and even took a quick second to come over and introduce herself and thank us for coming in and asking for her. Great customer service, and love the couch so far!
My friend needed a whole new house full of furniture. We started at another big store and found nothing that she liked. Not one item. We decided to go to Ashley Homestore - got lucky and found Jag !! Or she found us ! Absolutely no pressure from her. She literally walked around the whole store with us only to try to figure out the styles that we liked. Jag never tried talking us into anything but once she knew what style we liked she showed us a ton of furniture that my friend fell in love with ! Jag also worked with her manager and got my friend one heck of a deal ! We went back 2 weeks later and bought lots more ! And, honestly the main reason we went back was Jag !! Gosh, we almost feel like we’re friends with her now ! Lol ! If you’re looking for great furniture and a friendly salesperson then you must go to Ashley and ask for Jag !! I promise you won’t regret it !!
Working with Jag was amazing! She is energetic and super friendly. We have been back to the Ashley store in Tulsa Hills 2 additional times and requested Jag she is amazing. Cashiers, Kelsey and Andrea were very helpful and nice.
Johnathan is a good listener and helped us pick out the type of furniture that we were looking for and not just trying to sell us anything. We really appreciated that. He also got the store manager involved to help us resolve a warranty issue. Brandi and Nate also helped complete the sale.
Very kind and helpful staff!
We love our new purchase and Jag was great to work with. No pressure and a quick process to take advantage of the 0% financing being offered right now.
We went in looking for a dining room set, the staff and service was great, we found exactly what we were looking for and got a great deal on it. We will continue to shop with Ashley.
I entered the store at 7:56 not realizing they closed at 8 pm. I was greeted by Nathan who assured me there was no rush and he was more than willing to stay and assist me. The experience was amazing! I never felt rush, and he gave me space to browse but seemed to always show up when I had a question. Andrea was great to assist with my financing needs (very prompt and efficient). We ended up with a new living room set and rug. I think I am going back today to purchase a mattress! Top notch customer service.
April and Kelsey were absolutely wonderful and sold us the best couch ever. Definitely recommend!
We dropped by Ashley's for a specific sofa. Andrew was so helpful and kind and Brandi was equally so. We walked away with exactly what we wanted. Our experience couldn't have been better. Thank you Andrew and Brandi!
Jonathan Cleath was extraordinarily helpful and knowledgeable about their inventory- without ever being pushy. My wife and I will look for him whenever we are shopping in Ashley!
Had an absolutely amazing experience while deciding on living room/bedroom furniture. Our salesperson, April, took her time with us & was so knowledgeable about the products. She was quick to understand our style preferences & made some great suggestions. We won’t hesitate to return.
Chenoa was amazing. She was very prompt with responses and never tired of my inquiries. Thank you Chenoa. Andrea and Brandi were also very helpful in financing my furniture. They were very competent, friendly, and made us full like family. Thank you ladies. I must also thank the manager Brendan. He was very helpful in negotiating reasonable prices for the items we purchased
Chenoa is amazing, helpful, courteous and professional!
Very fast and great
I recently moved from Florida to Oklahoma and had a wonderful experience at this store in Tulsa Hills. We were offered assistance right away and Jag was able to help us find our dream couch!! It was fast and easy without anyone rushing us or making a quick decision. Jag was very friendly, helpful, and truly showed interest in helping us find exactly what we needed. Kelsey & Jag helped with the checkout process and were super friendly. I will definitely be back for other furniture needs for our new home. I highly recommend having Jag help you find what you need. She’s amazing!!!😊
Always a great experience at Ashley. Ask for Jag when you stop by. She has a great eye for design, is super customer-focused, no high pressure, and eager to work hard to get the best price possible for your purchase.
Joey showed me exactly what I needed. He was very knowledgeable and personable. Andrea was efficient and very polite. An overall good experience finding just the right recliner for myself! I will definitely be a return customer.
Hayden was very helpful and helped me find exactly what I was looking for.
Joey was very helpful and knowledgeable. Kelsey was very helpful as well. Highly recommend Ashley for your furniture and accessories needs.
Haden was The Greatest salesperson was a 5 starr experience And Helsey in finance was great thank you for one of the best shopping sprees
Jag and Andrea were great! Thank you so much for all of the help with our new couch and furniture.
Friendly, not pushy.
Good selection of recliners. Kyler is an exception sales associate. Well mannered and answered all our questions. Not pushy.
After receiving poor customer service throughout the week from different customer service reps, I ran into Joey at the Tulsa Hills location & he was AMAZING!! He truly made me feel welcomed & was willing to show me everything that I was interested in. He answered all my questions & helped me pick out a replacement sofa for my living room. Thank you Joey for going above & beyond with your customer service!
A special “Thank you” to April and Brandi. April you made our shopping experience easy. You listened to what we were looking for along with the style which made furniture shopping actually enjoyable. Checkout was quick and smooth - thank you Brandi. We are excited about our new purchases. I may be back to buy a few more pieces but don’t tell my husband! Hahaha!
Attentive customer service, very helpful and knowledgeable.
Great place everyone was super nice and and helpful. Especially Kelsey and chenoa!
Bought my first furniture set here. They made it a special purchase. Sales person was Chenoa! She was so knowledgeable on each piece of furniture and fun to talk with!
Jag and the team at Ashley Furniture really messed up our order by not telling us about the mattress protector and pillows necessary for you to be able to do an exchange or refund. The customer service at this store is awful. They will take advantage of you so be careful.
Loved the young lady who assisted us. Great selection of nice furniture!
Wonderful customer service
I was so relieved to find a solution to my mattress dilemma today. Jag met me at the door and was the perfect mix of professional and friendly. I definitely had sticker shock when I fell in love with the cooling mattresses and she found an amazing pillow top that fit my budget.
Jag, Hannah, and Kelsey were fantastic! They helped us select beautiful furniture.
Chinos King really help me find what I need with what I could afford. And setting up delivery at the front desk was so quick, I forgot the lady’s name that helped me there 😅
In my experience, furniture shopping has always been stressful. Nathan was so helpful. I really appreciate him. Anytime I’m in need of furniture I will always look for him moving forward. The Memorial Day sale is great and Ashley has so much to offer.
Johnathan made me feel as if I had a personal decorator. Great advice, genuine kindness and professionalism. We will buy furniture from no one else.
Joey was wondering very informative an kool. Andrea had Great customer service.
I recommend Ashley Home Store (Tulsa Hills) for your shopping needs. A special shout out to Andrea & Joey, who made my experience seamless. Easiest shopping experience ever!
Shopping at the Ashley Home Store in Tulsa Hills is one of the best decisions I've made. The wide variety of styles, complimented by such a professional yet personable staff made all the difference. I would especially like to thank my sales person Jag, who understood what I wanted and guided me effortlessly through the process. A big thanks also goes out to Zach who assisted Jag in making sure I was afforded the best pricing and all the special discounts that were available. I wouldn't hesitate to recommend this store to anyone and will positively continue to shop there in the future.
Chenoa was very helpful and friendly. She went out of her way to help me find what I wanted. When we checked out with Andrea, she walked us through all our options. Great customer service from these ladies!
Mr. Greg Peterson was professional, knowledgeable, and very helpful. Store staff very friendly & willing to assist me whenever it was necessary.
We had such a great experience at this store! Chenoa was knowledgeable and led us directly to what we were looking for. She talked us through some options and was extremely helpful. Can’t wait to get our new couch!
I was greeted and not pressure into buying
April was awesome. Very efficient and knowledgeable. Will definitely shop there again.
Kyle showed me an adjustable base and was professional and knowledgeable of the product I wanted. I wasn’t going to purchase that day but because of the mattress demo, I purchased that day. Andrea was in charge of my financing and did and excellent job in explaining the terms and was also very knowledgeable about all of the financing options.
Our salesperson Cheona, and the coworkers were awesome! Very informative on all of our questions & very helpful! Also she helped us with a bed for our granddaughter to fit her. Thanks. Sharon
Chenoa was great. She was patient and very knowledgeable. We’ll definitely come back to her.
April was very helpful in furnishing our new home and making sure we had the best available options for no interest financing!
Had a great experience picking out patio furniture. Joey and Brandi were helpful and knowledgeable in picking out our furniture.
Nice selection and friendly service without being all over you. Chris dud a great job and knew his products. Go see Chris.
The salespeople at this store are top notch! My initial visit to the store was just an exploratory mission to determine what kind of furniture they had. April made my visit so enjoyable and was so helpful that I couldn't wait to go back. She was not available for my second visit, but Hayden did an extraordinary job, making suggestions and explaining details. She went far beyond what was expected. There was a glitch with the financing, but with the help of Kelsey and store manager, Zack, it was all worked out to everybody's satisfaction. I kept them after hours and they never complained. These people are awesome!! I will definitely return for future purchases and I recommend this store to anyone looking for a wonderful shopping experience.
Every thing was great until I got home with the new purchase and it was the wrong color. Called the store and they were able to get me scheduled for a pickup and delivery in a couple of days. Turned out my wife liked what I brought home so I cancelled the pickup and delivery. All is good. Happy wife happy life.
Coach Pete has to be the most amazing sales person I've ever met. He was a gentleman, very polite, and no sale pressure. He knows the stock on board. ,and he enjoys his job. I'm thankful he was my sales person. I love the furniture I bought. You have top quality furniture I'm so excited.
Kyle Dziadula was great to work with..No pressure sales. 👏
Great experience with Jonathan Cleath! Did not necessarily intend on a purchase same day, but we did ——thanks for all the help man!
Johnathan was great! Super helpful and knowledgeable.
Gregory was my salesman he showed me and my wife exactly what we described
Ask for April she’s wonderful
I was just discharged from hospital after total knee replacement and needed a powered recliner to sleep in downstairs until I can climb stairs safely. Chenoa at the Tulsa Hills store was extremely helpful in every step of my purchase. She is my go to furniture associate!
Our sales person Greg Peterson was awsome, very professional and courteous. Whole experience was fantastic
Hayden was excellent
We had a wonderful time. April was amazing she listened to what we needed and showed us exactly what fit our needs. 10/10 would recommend
The first time we went in Andrew helped us and did a great job, going above and beyond to help us. The second time we went in April helped us and did a great job as well. We were indecisive about what we wanted to go with, but she was patient and went the extra mile to help.
Jonathan was super helpful and answered all my questions. I was able to find exactly what I was looking for!
Sales associate,April @ the Tulsa Hills location was SO great!! Very knowledgeable,great sales skills and very personable!! We will most definitely be going back & also recommending her to friends& co workers who are in need of furniture & the 100%customer service we recieved from her. Thank you April!! :)
Good experience we found some nice couches, and we even got free cooling mattress covers. :-T
I originally went to the Owasso location and was unable to browse the store without the salesperson hunting me. After an hour I left. A week later I went to the Tulsa Hills location and was greeted by Chenoa. She allowed me to browse the entire store before approaching me. Within 30 minutes I chose the pieces I wanted and completed the purchase without feeling any pressure at all. I recommend this store to anyone looking to purchase new furniture.
Excellent furniture store. Great customer service technician. Great atmosphere. Would definitely recommend
Bought the Ashley Realyn desk. Desk was beautiful, but there was so much off-gassing from the glues and engineered wood, I couldn't use the desk. I returned it. Low quality. Customer service not easy to deal with. Won't shop there again.
Nathan was very helpful & courteous.
This is always been my Go To Store for furniture & will still remain. The atmosphere is very nice, employees are friendly & prices are manageable. Love this store.
Lot's of everything. Would definitely recommend.
Fantastic from start to finish!!!
Kyle was amazing. He answered all of the questions we had and helped figure out what mattress was best for us. Thank you for the great service Kyle. Most importantly he listened.
Exceptional service with reasonable pricing
April was a phenomenal sale woman and an absolutely wonderful human being! She only asked a few questions to get to know what we wanted and helped us pick out the perfect couch and loveseat for us! 10/10 would go back and buy from April again!!!
Experience was quick and easy.
My husband and I came into the store hoping to find our ‘forever’ furniture. We walked in without someone bombarding us - then we were greeted by the most respectful & helpful man we’ve ever encountered at a furniture store. Huge shout out to Greg P. for being so helpful & kind. We came in for a list of things and he made sure we checked all of those things off our list, while making sure we loved what we got! I’m very impressed with the professionalism of the Manager, Hannah. She is very nice & always willing to help with the perfect attitude. She is awesome! I would recommend this location to ANYONE. Way to go Ashley Furniture!! You have 2 awesome employees.
Great service and pleasant and friendly staff.
Sales staff was very informative and very helpful!
Cody, Hannah and Kyle were great to work with and informative. Thank you
Hayden was wonderful. She was very patient. Great experience. However. when they delivered the two recliners the power chord they left for one of them did not work. In fact it was old and worn looking. I was assured that Customer Service would contact me and make it right. Three days later and several phone calls from me, I still wait with a chair that does not work. Not at all. I am a very disappointed and unsatisfied customer. I wanted to give a good Google Review, instead I give a horrible one. Boo! to Ashley Furniture customer service. I will think twice before ever doing business with them.
They delivered a used couch to me and nobody seemed to care.
Jonathan Cleath was a great sales person and extremely helpful with my purchase.
Andrew was an excellent Salesman. He made shopping for a new mattress so easy! He was very knowledgeable on the brands and found the perfect fit for us. Financing was also very quick and easy! I will definitely come back for future furniture needs!!
Sales reps are very nice. Had nice selection of furniture to choose from. Prices are very reasonable.
Friendly and helpful!
Great !!
Loved the ASHLEY store in Tulsa and the salesman Kyle! He was great with the different lines of furniture and different options!! He was a very helpful salesman but he also worked on his day off!! We will be back!!
I ended up at Ashley because I took the wrong exit…😱…Yet Hayden made me feel at home as if it was a planned trip….he listen and gave great ideas and input towards my choices….I recommend this location to anyone….great job👍🏾👌🏿
This place is amazing! The employees/workers were very helpful and kind, i really recommend this place.
Chenoa was a huge help in picking out our barstools! Would totally recommend her with helping you! 10/10!!!
Ask for Andrew. No pushy sale, he listens and helps you navigate the process without feeling pressured. Thank you Andrew!
Friendly, helpful and honest staff. The furniture is nice quality, pricey but will last a long time making it worth it.
Nathan T was absolutely amazing in every way!! He was incredibly helpful, kind, confident, not pushy at all. He explained things very well. He wasn’t a “salesy” kind of guy. Very knowledgeable. I could tell he had my true best interest at heart. I am incredibly thankful for him and would definitely purchase from him again! Thank you so so much for your help Nathan!
Had Chenoa help me out with a living room set. Awesome help. Super sweet lady and I believe everything online was here at the store. Very nice store and staff. Would recommend visiting.
We were very impressed with Ashley furniture. Nathan worked with us and was very helpful! Highly recommend Ashley furniture in Tulsa Hills. Ask for Nathan!
Caitlyn was welcoming and very helpful. Selection was great for living room furniture.
Nathan Thietje is the best salesman ever! Took great care of us and was always willing to help. Will go back just for his customer service!
Customer service was great
Caitlin was awesome! Very easygoing, not pushy. I’ll definitely be back to shop with her.
We went in to look for a recliner. They were understaffed, so we got to look around without being hounded (which was honestly so, so nice). The manager got us started on our purchase, and then Caitlin finished us up. They were super kind, helpful, and efficient. We will definitely be using this Ashley again for future furniture purchases.
Andrew is a delightful person to work with. Everyone is very pleasant and helpful
Caitlin helped me find furniture for my living room and bedroom and was super helpful. The furniture I received is extremely low quality for the price though. The furniture showed up in October and I’ve had to have a loveseat replaced that showed up damaged, now I’m having the cushions replaced on the same love seat because the stitching failed. There’s small chips in corner of the coffee I ordered, and the tolerances for my TV stand are super sloppy, so a drawer on it has a noticeable droop to one side. The slats/mattress supports on my bed are made of a substandard particleboard, so one of them is broken already. I would give them a 1/5, but the customer service experience was good.
Nathan T was our sales person and he was excellent. He was patient with my asks and thorough. He also worked to get us the best deal! Appreciate him greatly and would recommend him!
Thank you to the associates for all your help!
Smooth and easy experience
Joey was very helpful and patient as we walked through the store. Satisfactorily answered all of my questions. Very good experience.
My sales person was wonderful! Very helpful
The sales person was great. The manager was rude. I asked if I could purchase a lamp shade and I heard her say “she can go anywhere to buy a lamp shade, TJ Maxx, wherever even Walmart, just not here “. Very rude.
Nathan hosted Great hospitality. I was not over pressured, He was very patient and helpful, did not seem anxious. Thank you Nathan!
Found what we wanted…it was in stock…finance process was quick and Kyle and staff were very courteous.
Gregg Peterson is a top notch salesman, extremely courteous and very well mannered. Not pushy at all. A nice gentleman to talk with!
We love the store. Caitlin was so nice and made the process easy. Ashley has beautiful furniture. Looking forward to going back again.
Bought a recliner that needed delivered. I told him that I had to have it on Thursday. My husband having surgery on Friday and need the recliner before. I was reassured that he got it scheduled for delivery on Thursday . At 1 on Thursday I called to check on my delivery. Salesman didn't have it in him to tell me I wasn't being delivered. He passed me to his manager. Who said he called. I never received a call. My original arrangement was if they couldn't deliver I was canceling the purchase. So now I'm waiting on a phone call again. Mathis Brothers has such a terrible delivery service. Don't promise what you can't deliver. Will not be back to Ashley furniture.
Great customer. Salesperson was wonderful. His name is Jonathan Cheatham. He answered all my millions of questions and got me fast delivery and excellent price. Thanks so much!!!
Great experience, honest & knowledgeable salesman, friendly staff, comfortable setting with a casual sales approach so that you do not feel attacked. Completely recommend!
Very friendly and nice people. No pressure sales. Very willing to answer anything you ask. Very welcoming.
Great customer service. Jon Stone had my purchase up front and ready for me when I walked in. He always showed me some wall hugger chairs for a future purchase. Brandi and Jonathan was very polite and gave very good customer service.
Thanks Nathan for all your help and service today,
Million Dollar Salesman 😉
Zach was incredibly helpful and worked to meet our needs perfectly.
Great prices and great service
We had such an amazing experience! Our salesman, Kyle, was extremely helpful throughout the whole process. He allowed us to explore all of our options and choose the best combination of furniture for our new home. We are so happy and so excited for our new mattress and bed set!
Nate and Kelsey were extremely helpful and they never made us feel rushed although it was past closing time. We ended up purchasing a nice dinning table set.
Brian was very helpful in finding the theater loveseat we were looking for.
Very friendly and helpful staff
I have to say that Nathan at the Tulsa Hills location was the most precious young man I have ever experienced as a salesperson. It made my day to meet him and talk about his family with him. Thank you Nathan Thietje.
Predatory practices…returned monies to an incorrect account
Very helpful on finding what I was looking for.
Thank you to Dillon for working with me on finding the exact living room furniture I was looking for. I appreciate his patience and good service One thing I would recommend for the store is a large open sign. The store front appears dark and it’s difficult to see that the store is open. My thinking is have personnel park in the front. I always want to go to a store that shows people are shopping there. 😀
Had an awesome experience with our sale person she was very helpful and I enjoyed our visit to the store and we got what we were looking for for our new house. Will come back again
Fast, helpful and efficient! Will be back!
One of the worst buying experiences I think I have ever been through all the sales people are worried about is how fast they can get their money I will never buy anything else from them.
Jonathan was very helpful and not pushy. He was respectful of my time and space. They will be the first on my list for my next purchase.
I was at Ashley furniture at Tulsa hills just looking and Brain did great I got what I wanted plus a little more.
Hayden Millon was very helpful and knowledgeable
Go see Nate at Ashley Tulsa Hills. He took great care of my wife and I with a mattress that has helped our sleep big time.
Wonderful staff! I went back multiple times because I couldn’t decide and they were so kind and patient. They got me GREAT deals!
Nathan Thietje at the Tulsa Hills store was great!! He let me browse uninterrupted until I was ready to make a decision and was super helpful! And then he gave me a great deal on a bundle!! Thanks Nathan!! 😊
Hayden Million, great sales associate. Got us everything we were looking for quickly!
If I could leave 0 stars I would. We purchased a mattress and a bed frame last September and was told by a sales associate that we could do 24 month no interest financing. The frame was supposed to be delivered in January and it got pushed back every time we called for an update. By this past April we cancelled the bed frame and asked for a refund and asked that the money be put on the card we paid for it with. We never saw a refund and when we called the front desk lady told us that it would be applied to the rest of the amount we financed which should cover our remaining balance that we financed but that we wouldn’t see the money for 2-3 months. 3 months later when we looked at our bank statements for the amount we financed there was no change in our balance so I went up there to ask where the money was applied. No one at this location could help me or even read the invoices for our purchases to tell me what exactly I was charged for and what we financed. They said they couldn’t do anything to help me and sent me to Mathis brothers. Mathis brothers couldn’t figure it out so they sent us to a different Ashley location who ended up sending us back to the tulsa hills location once again. Because no one could figure anything out for us we were charged interest on our financed amount because the sales associate messed up and put 12 months instead of 24 months interest free financing. We were told there was nothing they could do since our original sales associate was fired and now we are paying even more for a piece of furniture we never received. Our balance is now almost as much as it was when we originally financed our mattress a year ago and have been paying off and the only thing they could do for us was give us a gift card that’s worth a fraction of our balance.
Very nice store and Caitlin Key was very good and knowledgeable. Very good customer service!
Chanoah was exceptional.
Chenoa was our salesperson; she was incredibly knowledgeable and helpful. We would definitely recommend asking for her if you plan to shop here!
Thanks, Caitlin, for getting me and my wife some great deals, and making sure we were taken care of. Great service and really helpful!
Went in and bought a couch and Hayden million was a huge help
Great service. 2nd time I've been in in last 5 months to purchase. Greg Peterson is awesome. I highly recommend him when you there. Thank you
I had the best experience purchasing furniture for our new home. Chenoa was very helpful throughout the process. She was knowledgeable, professional, and was so patient. Great selection in store and what they did not have in stock was very easy to browse through on the kiosk. I will definitely be returning in the future.
Hayden Million was our salesman. He was great. Very helpful but not breathing down our necks!
Very kind and helpful staff. Very nice furniture!
C King help me get what I need for my bedroom. She will be my sales person for that store 😁
Nathan was very efficient, very professional.
I had a great experience with Greg, he was polite and understanding!!
Awesome experience coach Pete (Greg peterson) helped very well he did an awesome all while training another person he stayed within my budget and it was an easy process!
Jonathan C. Was wonderful and helped us find all that we needed. We left feeling taken care of for our future delivery.
Chloe was great! Made it an easy purchase
Chloe and Kelsey were very helpful and friendly. Would recommend both!
I’m a return customer and always leaves pleased with the service and my purchase. Greg Peterson is excellent salesman. You should ask for him.
Andrew was so helpful but not pushy! Will definitely shop here again.
What I needed I would have to order online, so I left!
Really don’t like to post these too much…. But wanted to share so others don’t make the same mistake I did. I went a few days ago and told my sales person (chenoa) I needed a whole new bed and mattress because I was upgrading from queen to king. She was initially very nice and good with my daughter too. She even said she got the manager to help us “save some money” he told us a price and it was $1900. We get all squared away and I go to sign and she said okay it’s $2000. And I asked her what changed because I was confused why her manager told me a different price. She said she forgot to add on the loyalty fee. (They made me pay this, I didn’t ask for it) I should’ve asked then for an itemized receipt but I didn’t, I agreed to pay because at this point I felt like I could trust her. We get to the car and I notice a weird charge on the receipt and that my total was over 2k and I couldn’t figure out why based on what I bought. My husband comes home with our furniture and a $160 mattress protector I DID NOT consent to or ask for (the weird charge) but NO box spring!! She didn’t even get us a box spring but charged us for other items 🤦🏼♀️🤦🏼♀️🤦🏼♀️ So I look at my receipt in detail and see another charge. All together she added $222 worth of things I didn’t ask for or agree too. I call the manager and he said we can refund it but have to drive all the way to Mathis brothers in Tulsa even though we had already been there once that day and live an hour away. Very annoying and such a waste of gas. All around very bad customer service and really just wanted to get every last dollar out of me. Never trust a sales person 😝
Pretty good place zero percent interest rate.
Super helpful and no pressure shopping! Thanks Chloe!
I just wanted to give Chloe a shout out! She is so warm, friendly, and helpful! She always shares about sales and deals online which makes me want to come shop more often! 🙌🏻
Kyle Dziadula was AMAZING! He helped me measure to ensure the furniture I wanted would fit my needs. I didn't feel pressure nor did I feel rushed to make a decision. I definitely made the purchase after his help. He is a complete professional in all areas. It was a wonderful experience and I will continue to buy from Ashley Furniture and ask for Kyle specifically.
We dealt with Angela Z. and Chenoa at both locations. They were amazing. Chenoa and Angela went above and beyond. I would recommend them to anyone. I am very picky and they made it a wonderful experience.
Nathan Thietje was fantastic, no pressure, extraordinarily honest and knowledgeable. We will continue to use him for future furniture needs. Great experience.
Sales person was very helpful and polite, worked with us got what we wanted and out the door in less than 30 minutes.
Josh was so helpful the entire visit. He stayed close by without harassing. He helped with measurements and was able to answer all of our questions. Overall a pleasant experience
Kendall was a huge help! Wonderful experience.
Chloe was very informative and did great showing us different options. She’s great at her job!
Hayden Million was very experienced in mattresses we left with a nice mattress and adjustable base thanks so much for your help
Chloe was super helpful and informative! She was friendly and made sure we got the best deal and got everything we needed!
We were looking for a lift recliner for my fiance. As we are in our late '70s it gets hard to get out of a regular recliner. We were having some trouble finding anything so tried Ashley's in Tulsa Hills Shopping mall. They had just what we were looking for. I was so impressed with the chair, I asked if they would make us a deal on 2 lift recliners. So now we have 2 lift recliners and we love them. Great chairs.
We were treated so well by Jonathan who showed us around to see all the furniture that met our criteria. He was very patient, friendly, informative and works to give clients the best deal!
It was nice to go on our own pace to look at furniture. When we needed our salesman he was close by but not pushy and very helpful. We got what we wanted.
Jonathan helped my husband and I find quite a few pieces of furniture for our new house from living room to bedroom and office. He helped us match all of our furniture and was THE BEST at helping us pick a rug! I have a tough time seeing the vision of what it will look like all put together, but I just showed him a picture of our living room, and he was able to pick out a rug that couldn’t have been more perfect to match the furniture we picked and the house! He’s the absolute best, and we will definitely be back to work with him whenever we need new furniture in the future! He also found us some discounts, so go see him when you go to Ashley, you won’t regret it!!
Went in to just decide what my options were after my remodel is finished and Kendall was amazing. She knew I wouldn't buy that day but still worked with me to understand what I was looking for. You can bet this is where I will go when I finally get my remodelling finished. Great service!!!!
Had a wonderful experience shopping, Kendall was a big help! Will be asking for her from here on out!
Great product and service !
Chloe is the best! She is so helpful and kind. What attracted me to this store specifically was her sharing some of the different styles and sales on social media. For a mom like me with four small children, going into a store can be a huge task. So, I love being able to have a “like being there” experience online.
Kendall made sure I had a great experience at this store. Showed me exactly what asked for. I was in and out in an hour. They also had everything I needed in stock except for 2 end tables. Definitely will be back in the future.
Benjamin Kost went above and beyond to help us find the perfect furniture.
I had help from Caitlin and Caden and they were beyond helpful and made sure I had help making the best decisions for me and my family!
I had an amazing experience with Andrew. He made sure I was taken care of and did an excellent job and I'll definitely be returning to Ashley to purchase furniture in the future.
Caitlin was wonderful! She helped me get exactly what I was looking for at a good price. She even saved me some money. Im grateful and will be a returning customer or a third time.
Caitlin was very helpful when i was selecting my new furniture i look forward to purchasing from her again in the future
Chenoa was great. Jumped right in to help us we were in and out financing a bed in less than 30 minutes. Thank you so much!
Great and friendly customer care.
Chenoa was wonderful and I found exactly what I was looking for!
Great no pressure sales. Hayden did great job as our salesman!
Chloe was really sweet and helpful I didn’t know the first thing about buying furniture but she was so knowledgeable and helped me get everything I need!
Bought multiple things here, and would buy here again. Chloe in sales helped me pick out a couch and bed that I’m very happy with. Chloe was very helpful and nice. Overall great shopping experience
This is my second time purchasing furniture from Ashley’s and both time I have had an amazing experience! They offer a great variety of some very nice furniture and I found exactly what I wanted. More than the furniture from there, the experiences with the agent I worked with is what kept me coming back. This time I had the pleasure of working with Greg Peterson. Greg made my experience more than remarkable. He was one of the most personable people I’ve had the pleasure of meeting. He was patient, friendly and only help me guide the experience, opposed to being pushy like a lot of the agents you meet at other places. On top of that he went above and beyond it helping me get the best deal I could. It was truly because of him I purchased my furniture on the spot and I would strongly recommend anyone looking for new furniture to go see Greg Peterson at Ashley’s furniture in Tulsa hills!
We always find exactly what we want in the store and check out very timely
Thank you do much for the wonderful experience we had buying furniture. Chloe was so helpful!
I had a very positive experience with Chloe. She was super friendly and awesome to us! We will definitely be back!!
Chloe was amazing and we’ll certainly be back!
Chloe is very kind, helpful and knowledgeable. She goes above and beyond for her customers and is very hardworking. I definitely recommend seeing Chloe if you're shopping for furniture.
Caitlin was very helpful and knowledgeable. She was not pushy and had a very calm demeanor. Great experience!
Pro: Great customer service, great prices. Very accommodating with inventory and availability. Con: Local deliver charge seemed expensive.
Caden Key helped us purchase our furniture. Super nice guy and was able to find things in our price range and our liking.
Greg Peterson was really nice.
Service was good, lots of nice furniture.
First time purchasing furniture and Ashleys Furniture made it a great experience! Chenoa was super helpful answering all of our questions, informing us on all of our options and helping us save on our purchase! Johnathan was also very helpful in setting up delivery, answering our questions and being efficient with our time! Super excited to start using our couch! Thank you for your help!!
Caden👍🏻
Hayden helped us pick the perfect bed.
Caden Key helped us at the the Tulsa store off Olympia and did a great job!! Good customer service, very professional, answered all our questions, and was awesome to work with! Excited for our new couch!
Glad I stopped in before memorial weekend. Nathan greeted us and checked in several times to ensure I was ok. Best part, he was able to save me a good chunk of money with my living room set!!!
Hayden M was extremely helpful with my decision and purchase of my new couch. I’m so excited to have it delivered and enjoy it! - S. Fleetwood
We LOVE the Ashley store, you can shop by yourself and have help nearby if you have questions. Chloe and Kelsey helped us immensely by finding the right coffee table and checking us out in an easy and timely manner. We will always purchase our furniture and rugs from Ashley- thank you for taking care of us!
Caden Key was full of knowledge and worked with me on buying the perfect adjustable bed. I feel he worked for my interest. I will return to Ashley’s when I purchase any furniture items going forward. Caden I was impressed.
Nathan helped us pick out a great couch, it was quick and easy, there was no pressure at all! He did a great job and was super friendly! Excited about our new couch!
I work at Grace Skilled Nursing in Jenks and purchased a recliner for a resident. My salesperson was Jonathan Cleath. Jonathan went above and beyond and was very personable. Would definitely recommend this store!
Nathan was so helpful and attentive during our time there! He made our decision a fast and easy one by being knowledgeable and giving us the best information possible.
Great and quick service.
Coach Pete is the man! I was on the hunt for a good mattress and have already gone to 2 other mattress stores before walking in. The other stores were fine but I was mostly followed around and didn't receive much help and honestly I just felt uncomfortable. (Do they have to silently stare as I try each mattress?) I walked into Ashleys and was immediately greeted by the personable Greg Peterson aka Coach Pete upon entering. He immediately told me he will not try to push anything on me and instead will give me the information I need to make my own decision. He asked me a few questions about my preferences and then off we went on a mattress journey. He gave me a good pillow he helped me pick out and guided me through the world of mattresses. I learned so much from him (I learned proper pillows are just as important as a good mattress!) and I never once felt pressured. He took his time and gave me the full experience of each mattress and what it can offer, as well as offering me information and andecdotes making the experience fun and personal. He was also kind and attentive to my mother, who was feeling a little ill that day due to her chronic conditions and brought her water which was sweet. I spent more than I wanted, however I feel as though I got what I needed. I mean can you put a price on a good night's sleep? I have back issues and some medical problems that affect my sleep and I have not had a good night's rest in so long. I feel confident that I was given the proper knowledge to make a decision that is best for me and my personal/medical needs. If I bought a mattress at one of the other stores I went to it would've been fine, but this personal journey helped me choose more than just "fine." After getting what I needed he helped me carry some items to my car and brought some extra water to my mom who was very appreciative :) Thanks Coach Pete! It's Tempur time!
Great experience looking for a recliner for my mother. Coach Pete was awesome! Would answer questions and give us details about furniture then step away so he wasn’t right on us the whole time. He was so respectful of my parents and they loved him as well. Thank you for a great experience!
Loved working with Jonathan stone on buying my new purple mattress what a good sales man great job Jonathan
Good experience. Friendly sales staff. No high pressure.
Went in there got exactly what I needed my salesman was awesome Caden Key he's the best Thank you Ashley
Nathan was very helpful and congenial. We were there a looong time. Look forward to receiving my beautiful new bedroom suite and comply chair.
Horrible service!! Ordered a sectional and was told after it would be delivered by 4/20 by their customer service when I called to ask when it would be here. Since then it’s been pushed back four times. Which with the supply chain issue I can understand but when it kept getting pushed back I asked to cancel the order. And was informed it was a “custom order” I never customized anything on my purchase it was a sectional offered in the website. And when I spoke to a manager with Mathis brothers who owned Ashley furniture here in Tulsa I was told it’s my fault they charge 40% for a restocking fee because they would have to put my cancellation in storage I’m sorry it was a out of stock item you should have this in stock if you plan on selling it and then labeling it as a best seller. The person behind me gets what I cancel you will not penalize me because I’m tired of waiting and when I call to confirm a delivery because Iv taken off work to be home to let the delivery team in my home you push it out even more. I’m sorry I was quoted 2 weeks from my original purchase now I’m looking over 8 weeks before I get my sectional. I don’t care if it was a out of stock item I want my money back Ashley furniture as I will not buy from you again. This whole process has been a pain in my rear end. So do not buy from them. They quote you a two week delivery date then push it out hopping you cancel and they can profit off you with a 40% restocking fee and then sell what you canceled to someone else for full price. I can understand if I got it home and didn’t like it or if it was loaded in a truck and then I canceled but you do not have possession of this item and have advised me it’s not an item you do not carry in stock ever. So I should not have to be penalized for your lack of inventory!!
Caden was excellent to deal with when it was time to make a purchase.
Thank you Caden for all you help you are such a great salesman! Great service! Will come back again for future furniture needs!
Fast friendly service. Honest people.
Hayden Million was great to work with!
Greg is an amazing salesman. If you go to Tulsa hills Ashley ask for him!
Hayden is very knowledgeable and practical. He was very patient in answering all our questions. He was also able to give us a great warranty on all our products. I'm telling all my friends to come down and ask for him. Thanks again
Hayden helped look for the bed of my dreams…so affordable can’t wait to come back and get the matching dresser. Thanks again for all your help
Bought many pieces of furniture and bedding here. Love this brand.
We love Ashley! They give the best service and have always given us honest answers for delivery and fees. We have personally been helped by “Coach” at the Tulsa Hills location and we ask for him every time we come back. He loves family and has personal experience with Ashley furniture in his own home, which is helpful to us in our own selections.
Hayden was super rude and a huge liar. Lied about everything all around to get us to buy more and the whole situation is still messed up. He sold us the “wrong” items and then was freaking rude after the sale and he just hung up on us twice when we tried to resolve and get a day of delivery on our furniture. Wish I never entered that store. The “Cashier” is a huge b to say the least you. She needs to find another job where she can be happy and leave on time.
I had an issue with a piece of furniture. I contacted Ashley, they were very professional and I was happy with the 0utcome.
Great variety and great sales group! First time in an Ashley store looking forward to visiting again!
Jonathan was very patient, knowledgeable and informative. The store was clean and it felt very safe.
Polite, knowledgeable, prompt, and caring service. Would recommend to anyone.
Nathan was an exceptional salesperson! Very knowledgeable about mattresses and strived to get us the perfect set. Made for a great buying experience. We'll be back to Ashley
Caitlin was amazing! When we got home we realized our space was not big enough, we called and she helped us out instantly. We cannot thank her enough for partnering with us to create a great space!
Kelsey and Brandi both awesome with customers!!
Nate did a fantastic job at helping us finding our couch! He was very helpful with offering different options based on what we liked to help find the perfect couch for our space.
Beautiful furniture nice employees!
This place always exceeds my expectations. Such a lovely quality of furniture, rugs, decor, and overall products.
Hayden and the ladies at the desk were very helpful, understanding of our needs and situation, and knowledgeable about the furniture. Looks like we found our perfect furniture store!
Very friendly, up-saled great! And found me everything I was looking for!
Cody Whisler was a great help in buying our couch and loveseat. Very helpful in getting the best pricing. Very honest information on couch and loveseat. This helped us make a decision.
Kara was an amazing person to work with. Helpful, kind, and sweet. She showed me exactly what I was looking for and helped me get the max discounts. If you’re in the market, stop by Ashley in Tulsa Hills and ask for her.
Very happy with my experience today. Caitlin helped me get everything ordered and was patient with me as I kept going back and forth. They have a large selection and affordable pricing for bedroom sets.
Hayden Million introduced himself then gave us room to browse without hovering. When I had a question he was quick to find an answer, and he even found a solution that allowed us to purchase an item the SAME DAY that was quoted online as 3-5 months on back order. In additon they honored the online price!
Very Knowledgeable saleswoman with eager attitude to help with furniture needed!’
Always get great service and good prices here
Oh wow Chenoa King greeted me at the door an from that moment on shopping was awesome. (We literally hate shopping) we walked an walked an she checked everything as we went to see if it was in stock. And Costs we will definitely be back to shop with Chenoa
Cody Whisler was awesome! Ask for him you won’t be disappointed. Great service and a great selection!
Having to wait 3 to 4 months to get furniture is not what I expected and would not sale us the floor piece.So we ordered the two pieces anyway. Then we get a phone call about a month later from sales person asking us what the model number of the coffee table we ordered. It was confirmed when we made the whole payment and now he said they lost the work. Does that mean it hasn’t even been ordered??? That it will take longer? So we wait and hopefully all works out but so far I am not feeling real confident. I do understand about the supply chain being held up, too. Keep my fingers crossed
A very pleasant experience! Nathan Thietje was just awesome, very knowledgeable of product and procedures! He was patient and was actually interested in making sure I got a great deal and explained every step to me He definitely deserves 10 ⭐'s
Easy purchase
Scott was very helpful in finding just what we needed. Good service, good price.
Jonathan was fantastic! Helped me with exactly what I needed and was so friendly!
Had a wonderful experience here with the help of Jonathan Cleath. My husband and I went to several furniture stores but this was by far the best experience. We were able to find everything we needed. Thank you Jonathan!
We worked with Caden. He was extremely knowledgeable and very personable. We found a great at a very reasonable price. Was easy to get no interest financing. Would definitely recommend Caden with Ashley!
Great experience Greg was wonderful hope the furniture is as good as the service.
Very personable and helpful staff. Overall very good experience.
Ask for Nathan, very kind gentleman, always willing to help and give excellent advice 👍🏽
Staff was great, I didn’t feel like we were being stalked the entire time we shopped. Caitlyn helped us out and made it such an easy/nice experience.
My sales rep was very helpful and he gave me what i was looking for #AshleysRocks
April, is very professional she do a excellent job on your hair use good products. She get you in and out! Nice clean salon.
Me and my fiancé just bought our first sofa/loveseat set from here! Dillon (our salesman) was the sweetest guy ever and helped us find the perfect set within our budget! I would recommend Ashley Homestore to anyway and definitely ask for Dillon!!
Jonathon was an attentive salesperson without doing the normal "vulture hover". He answered our questions and got us a great deal on new living room furniture.
If you want to shop local, Ashley would Be a fine choice. Selection, sales staff, service and more. Now if want to pick your furniture, and save the delivery fee, and several other hidden fees, then drive to KCK or Colony to NFM.
The staff was very friendly and attentive to all our needs.
Excellent service and incredibly fast delivery
Mike, was very helpful, he was not pushy at all let us look around and then ask, if he could help.Very polite young man.It was very enjoyable.
Absolutely terrible experience from Dillon at Ashley. As it sits I have two different invoices with different products zeroed out. I contacted Dillon to let him know the problem we encountered with delivery, about 30 seconds into that conversation he proceeded to talk over me and tell me I was wrong. I attempted to escalate to his manager Chris but was told by Dillon they were busy and that I would need to keep trying. Nothing but inconsistencies and misinformation from this location and Mathis. At no point in time has anyone from Ashley/Mathis taken the time to hear the terrible experience we've been through during this process. It is clear people in this store/company are concerned with making a quick buck, and nothing else.
So far everything has been great.I already left a long lengthy message but it was deleted..or lost..not sure..so I'll try to leave another message. Our sales person, Khara ,was amazing. I have adhd & I talk fast and sometimes i may ask another question before the other person gets a chance to answer my 1st question ..and yes I'm aware of it and I work hard to not be rude but sometimes i get caught up & do it anyways.,so Khara was very polite & answered every question we asked, and she was very knowledgeable with the products. I will definitely go back and refer her & Ashley Furniture to my family and friends. I havent recd my bed yet, its suppose to come today. If it doesn't show, and depending on the service I receive, hopefully it doesn't change my opinion. Thankyou Khara..you're service was Amazing!!!
Our salesman was wonderful Nathan and we enjoyed our experience tremendously.
Our sales rep, Nathan Thietje, was the best. Very patient and informative as we tried to make up our minds. We’re very excited about the furniture we chose. Beautiful pieces at a very affordable price.
I’ve been looking for months to find a dining set and a double recliner. I checked Ashley Furniture and within 30 minutes I had what I wanted. Delivery is set out a few weeks but I’m anxious to get it in my house. Mike, the sales person, did a great job. He informed me of things but left me to myself to look around.
Bought a coffee table from Hayden Million aka Discount Dale & it was fast and easy and the best deal I could find.
Ask for Cody Whisler! Went in to get a whole new bed setup and everything went very smooth and quick. Cody will get you hooked up.
Came in today with my roommate to look for a mattress and frame for his room, and Cody couldn’t have done a better job! He’s very well spoken and knowledgeable about his products! I’ll definitely be coming back and working with Cody on my next purchase. Awesome experience!!
Dont go here, theyvwont tell you if something is on sale, sold me a chairba full price then they wouldnt price match what i bought. I am returningbthe chair and never foing back. Don't waste your time. Go somewhere else!
Love our sales person Ms. Orr. She went above and beyond to help us find the right fit.
Always enjoy going in our Tulsa Hills Ashley Store! Lots of great deals and very friendly service! I saw a rocker glider I wanted for my living room but it was out of stock in the store and online and asa they got it in stock I purchased and picked it up!
I had a great experience in the store with the sales associate Mike Martin. Mr. Martin was very patient and helped me very much ! I will be back
I came in tonight to essentially just look for furniture since I didn’t have high hopes that they would even have anything in stock. I was PLEASANTLY surprised. I didn’t just have to look, I purchased. They actually had quality furniture IN STOCK! My experience started with a friendly face and greeting from Mr. Hayden Million. He asked what I was looking for and was more than willing to help and show me around. Ashley HomeStore was very lovely. Extremely organized and clean. The layout was also easy to maneuver. Hayden Million answered any question that I had and I never once felt pressured into making a purchase. I felt that Hayden was honest and he gave me his personal opinion on different types of furniture, which I honestly valued. His friendliness and demeanor was honestly refreshing in a salesperson. Ashley HomeStore made me feel like a priority and like a valued customer. All of the staff I encountered was very friendly! I would 10/10 recommend this Ashley HomeStore to any and everyone.
Absolutely loved the shopping experience at the Tulsa Hills location. Kyle was amazing and offered a low pressure sales experience. I will definitely becoming back here for my future furniture needs!
Good experience. Sales staff is knowledgeable, patient, and helpful.
Chenoa and Christopher have helped me to find the best deals and good products. I will come back here to buy more stuff because of the customer service they provide.
Best No pressure Buying Experience. Excellent Customer Service.
The Salesperson was extremely helpful in finding me just what I needed and wanted. Thanks to the other salespersons that also assisted in helping me finalize the purchase. Great Sales going on, too! I’m so glad I went to Ashley’s!
Mike was incredibly helpful. Easy and efficient shopping experience!
Excellent! I have made purchases twice in Ashley Homestore Tulsa Hills, OK. Both times proved to be outstanding in customer care service. The first time sales agent, Caitlin Key was right there, eager to help me without a hard sales approach. She is genuine and clearly tuned in to what my furniture needs were. Upon purchasing the sofa bed I wanted, the store manager and financing persons were equally kind, professional and considerate. Although because of Covid the delivery time was long, the sofabes was well worth the wait. We love it; its attractive, comfortable and durable with a value we could afford. Today was my second experience. Once again, Caitlin met me and my husband at once and although we came for one mattress, she helped us see what we really needed-- a queen purple mattress with accessories. Again, the finance person, Kelsey and branch store manager were there to help. Our entire in and out store purchase time was 15, no more than 20 minutes. In short, we're very pleased and happy with Ashley Homestore, Tulsa Hills, Tulsa. HIGHLY RECOMMENDED!
Easy to use.
We had a great experience today at Ashley Home store. Paul Fairfield helped us with what we were looking for. Made buying a special piece for a new home very easy and hassle free.
Nice staff. Easy process.
Caitlyn greeted us and took care of us throughout our shopping visit. She worked to get us what we wanted with the best discounts. She was friendly and not pushy.
Paul Fairfield was extremely helpful with helping us find the furniture that was right for us. Very friendly and professional.
I love the store. Lots of choices, yet cozy. My salesman, Jonathan Cleath was kind, patient, and awesome.
Great buying experience. No pressure- we were allowed to peruse the store for our furniture. Very courteous greeter and excellent salesman. Very knowledgeable personnel. Good price too!
Love Ashley and their sales staff!! Everyone there is so helpful and nice made our furniture buying experience so much better!!
The stuff online is NOT in the store!!
Good selection and fairly priced
The shopping experience for my mattress was a great experience. However, I was told if I was not satisfied within 90 days I could return it without any issue, NOT TRUE! I am certainly within my 90 days and wanted to exchange it for a firm top not a pillow top. As I am getting older I have a time turning over with the softness. I was told for the deal to be honored I would have had to purchase an additional accessories. Pillows for one! Crazy. I purchased the $100 bed pad but that was not enough and the purchase was over $1,000.00 Very disappointed in Ashley store policies.
Haydon and Debbie made the experience a real joy, two awesome people, very knowledgeable and courteous. My wife and I will definitely have more future business for them.
Mike was my original sales rep and was awesome. He was very patient and helpful, did not make me feel rushed or an inconvenience. Due to an emergency I had to come back to complete my purchases. The young lady who completed the sale guaranteed me that Mike would get the credit for my purchase which I was very pleased with. He had left shortly before I got back to the store. I would definitely return should I need to purchase other items.
In March we bought a set. A couch and a love seat. I wrote an amazing review about how well we we treated and how awesome our new furniture was. Since then, we have gone through 3 of the same love seat (all within the first week) and our couch just broke. We aren’t doing anything extracurricular on this furniture. Just regular lounging. 7 months. We’ve only had it for 7 months. Ashley Furniture is COMPLETE garbage. We don’t even sit on the love seat because we are afraid of it breaking and having to go through the process of replacing it again and here we are.
Had a pleaseant experience.. Sales Rep 'Brandia' was very personable and friendly.. Think we obtained the solution we were looking for..
Brandia has been a joy to work with both times we’ve bought furniture from Ashley’s. She’s very knowledgeable, takes the time to make sure we’re not rushed into a decision and truly love everything we’re choosing.
Love the new table and 6 chairs that we bought! Great salesman Pete did an awesome job helping me decide what it was I wanted!!!!
Great customer service! Mike went above & beyond for us.
We ordered our furniture in May and were told end of June for delivery. I called at the first of July and was told end of September! I called my salesman who assured me that was wrong and he would get me a date soon. He messaged me back a few days later and gave a date and asked what day I want it delivered. That day came and I called to check the status and they stated that no way would this be in before September. We had already sold our furniture to prepare so we’ve had a mattress on the floor. I talked to a manager who assured me we would have it by end of August at the latest. I called earlier this week and was told it would be end of September and even possibly October because the drawers weren’t ready. I finally was told that the bed frame was ready to be delivered I just wouldn’t have the drawers. That’s fine at least I’ll have the mattress off the floor. Today was the big day and they called to tell me they would be here shortly (8:30am) and they finally showed at 11:45 am. They were more interested in goofing around than actually doing their job. They came downstairs at 12:15 said they were done and out they all ran. I went immediately up to check and their job was horrific! The bed was not secured well (no screwed were tight) they left a mess under the mattress and all over the room, the slats weren’t put on correct, there is damage, we are missing hardware, and uprights to hold the slats in the middle are crooked. I called at 12:30 to request this be fixed. They said they would not have anyone out until Sunday (it’s Wednesday)!!!! I said that was unacceptable and asked to speak to a manager. The manger was supposed to call and never did so I tried back at 4pm and finally got in touch with someone who offered a small discount and no deliver fee so we can fix it tonight and sleep. Husband gets home and attempts to fix it but we are missing hardware to even make it safe! All in all this is the worst experience we’ve had and I highly do not recommend them or their “Caitbrook collection” they recommend so highly!
Super fast, very helpful I can’t remember the name of who helped me a few days ago but I’m super grateful, got exactly the bed frame thingy we needed for our first place
Great customer service
Jonathan was extremely professional and thorough. Nice to work with. We are working with him for mor furniture to purchase.
Was looking for queen beds. Saw a couple that we liked. Paul was our salesperson and was very helpful.
Zach was very helpful. Not pushy or annoying like some of the competitors. Prices were actually lower than marked prices. Delivery and set-up is definitely a plus!! Will return.
Great store, friendly people, willing to help you get what you need at the best price and plan for you to finance.
Cody was great; professional and knowledgeable. Cody was not pushy and was very patient with us.
Great service. Not pushy as long as you say you just want to look. Be a rewards member and save on the delivery charge. Great experience, great people.
Mike Coach Gottsch is awesome. This is our third big purchase from him and he makes it an easy experience every time.
I will never buy anything from Ashley or Mathis Brothers in life they played games with me. With held my refund for a month after using me after purchasing furniture 🙃
Coach Mike was awesome. I would recommend him to anyone.
Our salesperson Caitlin Key was very professional and attentive. Answered all of our questions and got us what we wanted at a good price. I would recommend her and Ashley Homestore.
Zack Thietje was a wonderful salesman! He was very engaging and knowledgeable without being pushy. He answered all of my questions and went above and beyond to help me pick out the perfect new bed and frame. It was a great experience and I can't wait to get my new bed! I feel very good about the value and the craftsmanship. He was a great salesman and I hope to buy more furniture from him. I highly recommend stopping by the Ashley store in Tulsa Hills to see him and the great furniture that they have there!
Great service! Mike was very friendly helping me order a bed over the phone!
Leaving the store, I was so excited because picking our furniture and getting it all ordered was a breeze. I am so saddened that my expectations and in store experience exceeded me, because since leaving, we have had nightmares! First of all, our delivery comes and there was problem after problem. 1) we had damaged furniture 2) they delivered the wrong items, which we were told that the store actually put down to order the wrong items 3) we were charged for bedsprings when we specifically said we didn’t want those and 4) we were delivered a headboard with no rails, even though I walked in asking to purchase a bed. My husband said “don’t get mad, give them a chance to fix it,” and the store said it would be fixed. Delivery was set for 7/27/21. This brings us to today, the day we are supposed to get to FINALLY have our house all set up. My husband calls to find out about delivery time, and IT WAS CANCELLED! They are now trying to say we have a balance due, which is by no means the case. We were actually OVERCHARGED! I’m mad, the husband is mad and the children are disappointed beyond belief! Terrible experience!
Great service and beautiful selection of furniture.
The service was excellent and I got a fair deal. Only negative was my first choice items were not in stock and had to choose different options. No reflection on customer service, it was excellent.
Such a fun and easy process with Cody! He made everything so smooth for us! Definitely recommend!
Our salesman, Cody was awesome. He was professional, friendly and knowledgeable. We bought a nice mattress w/ adjustable base. They made everything so easy. Please shop there and ask for Cody.
Terrible experience
I was very happy with the service that me and my wife had.
Cody was INCREDIBLE! I wasn’t even in the store for 15 mins and I was sold on exactly what I wanted. I couldn’t recommend enough.
I Found the perfect table. Cheona King was so helpful in making my decision with all the dimensions and pricing.
Very friendly, knowledgeable staff and quick service
Nice selection. High priced.
My experience in purchasing my dining set, and couch set was miserable to say the least. I was told my things were ordered and they actually weren’t 2 times, I was promised a gift card for all my troubles that apparently just doesn’t exist, and when trying to fix the whole issue I was hung up on multiple times. The only two people who were nice to me during this whole cluster fluff of an ordeal, were Donna from the Tulsa hills location, and Richard from Mathis brothers broken arrow. They actually helped me get the complete set of what I needed ordered, or at least I hope so. When shopping with Ashley, I suggest you double check everything you’re told the second it’s said to you. Don’t just trust that it’s already done. Also, express that you’d like an experienced associate, because they don’t help their new ones to do things correctly.
Chenoa is a great sales rep. Very kind, helpful, but didn’t pressure me.
The salesperson was great. He was very patient with us as we decided which items to purchase.
Best experience ever buying furniture. Supper sweet people, very helpful. Will buy from them for years to come
Nathan was very efficient, helpful and courteous. He worked and got me a great price.
Was great experience the sales team was extremely helpful highly recommended
Absolutely loved my sales associate Chenoa @ Tulsa Hills!!! She was very helpful in picking out what I wanted & no pressure to purchase anything beyond what I wanted to spend!!! Thank you Chenoa you're awesome & so is your personality!!
We never thought it could be so much fun buying furniture. Chenoa is awesome and we recommend asking for her when you go in to the Ashley Home Store on Olympia in Tulsa. Service after the sale has been amazing also. Go ask for Chenoa !
We’ve been looking for new furniture and decided to try the Tulsa Hills Ashley store. We walked in and were greeted by Greg. He was patient with us, answered questions, but also left us alone to browse when needed. He helped us purchase exactly what we wanted but was not pushy to get us to buy anything we didn’t want. Very good experience.
Great service! Y employees are the nicest people ever!
I had the best salesman Paul who helped me with my selection and worked with me on delivery date and got me an exceptional price for my purchases. Had been to 3 other stores over the past week and found what I needed to complete the house. Go to Ashley Furniture store @ Tulsa Hills and ask for Paul you will not regret.
first store we shopped, looked at others but came back and bought from Mike. He was informative and helpful but not at all pushy. We will be looking for more in the near future
My wife and I came to this location to look for a couch. We were very pleased with katelynn and the selection of couches we found. We did end up finding one we liked and moved forward with the purchase. We took a little extra time to look around at some other stuff before we left. As we were getting close to walk out the door the guy who was at the greeting station was on his phone. I said thank you and goodbye and he just kinda looked at me. I walked a few more steps and turned and said it again because I thought that maybe he didn’t hear me. His response was somewhat the same. It felt very rude and displeasing. My interaction with him is the only reason they did not receive a five star review.
The lady who helped me was amazing!! She wasn’t pushy but was willing to show me everything I asked her to! Her name was Brandia Thietje and she was a doll! My experience at Ashley was one I will never forget and will definitely recommend them to everyone I know!
Excellent is the only world that can describe the service!
Nathan heard my request and instantly prepared my order, and pick up. He honored the lifetime cleaning bundle. He's preparing quotes for my next purchase. He was not a pushy nor trying to encourage me to spend extra. He seemed genuinely interested in my request while making me feel comfortable and respected and mentioning different plans, rebates.
Hayden was the best Home furnishing specialist. I so appreciate his honestly and giving me the best deal possible.
Nice place and people. They don't hover while you shop which is definitely a plus. They will check on you while shopping to see if you have any questions.
Great job great price love the furniture we got. Mike provided great customer service. Highly recommended.
Caitlin helped me out today and she was very helpful. She knew a great amount of information on their furniture, styles, and even finance details. Will definitely come back again and recommend everyone try Ashley’s furniture because of their great selection, affordable prices, and helpful sales individuals!
Awesome and easy furniture shopping experience.
We decided to trust Ashley Homestore with our business. We are fully furnishing our new home. We bought a bedroom set and a kitchen table. They assured us we'd have a great delivery experience. Boy, was that wrong! Our kitchen table, dresser, nightstand & even our home suffered damages from this delivery service. The gentlemen scurried out of my home so quick I didn't even have time to notice the damages. Three pieces of furniture are having to be sent back out due to damages. However that won't fix the damages to our home. There's also a really strong stench of smoke that has been left behind by the workers. Beware when shopping and ordering delivery with this location.
I was promised end of month delivery on an order I paid for. After it was paid for - that changed to 90+ days. No one knew why, but everyone promised to call me - no one did. I had to go back to the store to get answers. As I couldn't get anyone in their store to give me the time of day, much less return a phone call - I cancelled my order. A good deal isn't a good deal at all when the terms change after the money has changed hands. The poor level of customer concern was enough to ensure that I'd have to be desperate to even consider shopping there again in the future.
Worst customer service and experience of adult life. Would never buy from this location or company again. After spending close to $4,000, you would think you’d get decent service. Due to Covid we were understanding however, were told specific items were in stock and would be delivered on the date we wanted, flash forward and they gave us 4 different shipping dates, so we canceled our order and were told our refund would be issued within 5-7 days...flash forward almost 3 weeks and no refund. It’s almost impossible to speak to a manager and nothing is ever done to accommodate you 👌🏼 Cheap furniture, bad service, not worth it
Amazing
Bought a breakfast nook, couch, loveseat, and tv stand w/fireplace from Malik at the Tulsa Hills store. He was great! He was patient, understanding of what we wanted, and helped us through the entire purchasing experience!! Would go back and would recommend to others!
Very pleasant store! Cody Whisler was very courteous and very well informed about the merchandise! Good personality and very pleasant!
Way overpriced
Brandia was very very helpful, and was amazing with our children. I would highly recommend her and will continue to do business with them.
Worked with Mike Gottich who was so amazing! Very knowledgeable and super low key. Definitely ask for him! Overall great experience.
Greg was very helpful and informative and gave us a great deal on a much needed new bed and adjustable base. Would highly recommend!
Our salesman David was great! Great product selection!
We have been so pleased and impressed with the personnel at this store! We were very grateful that they were checking temperatures and wearing masks...as were we! We love feeling we have a safe shopping environment. We love the layout of the store. We are purchasing items early for our new home we are building. We have discovered everything is a process. We really appreciate being able to pre-order and have items held. Our sales person is Brandia and she is so pleasant and helpful! We really appreciate her! We have an open ticket and will be back to purchase more as we narrow down our favorites!
The adjustable memory foam bed we bought went downhill very quickly. It conveniently happened right when the warranty was up. My husband and I started using our guest bed. Very frustrating after spending 10 grand. Our sales lady was nice and not too pushy. The store is extremely overwhelming so make sure you know what you want before you go.
This place is horrible!!! Buyers Beware!!! Only giving one star because it won’t let me give zero. I will start out by saying the only highlight was our salesman Pat, who was exceptionally wonderful. In August, my wife and I purchased a 3 piece living room set, 3 end tables, coffee table, bar, and a 6 piece dining room set. Was told everything would be delivered within 2 weeks with the exception of the sofa due to being on back order but would be delivered the 2nd week of October, which was perfectly fine with us. After 2 weeks we hadn’t heard a word from anyone. My wife called our salesman Pat whom has been out sick so Debbie, who has been very great and helpful stepped up and has handled our questions. We received confirmation for our first delivery the 2nd week of September. We only received part of our order....the bar, coffee table and 2 of 3 end tables in which one was damaged. A week later, they delivered a new end table to replace the damaged one and brought the 3rd end table, also brought 2 of the 6 dining chairs, and our oversized recliner. The recliner had a hole in one of the seams! My wife called about the damaged recliner and they did say they would replace it. Now fast forward to October 14th, my wife has been having to contact them just to find out the status of anything we ordered. Nobody has kept us in the loop since our salesman is still out on medical leave. They were supposed to deliver our dining room set on October 12th but we had to change it to October 15th. My wife received a call on October 13th stating the remainder of our dining room set would be delivered on the 15th and we would receive a confirmation text on the 14th. We did not receive that delivery text so she called again on October 14th and the rude and very snarky customer service lady Kendra said the dining room set was not being delivered because it wasn’t in stock but the replacement recliner was, which was not what we were told was coming. We are still missing and waiting on all 3 living room pieces, in which we were now told one of the living room pieces that was supposed to be delivered the 2nd week of October will not be delivered until the 3rd week of December!!! However my wife has been told she would receive a refund of $109, which is a slap in the face for their horrible service and not holding up their end on the product delivery She also has requested a new email with every missing item and actual updated delivery dates but I bet we won’t get that. I get stuff being on back order and pushing it back a bit, but 6 months for one piece of furniture is ridiculous but we’re not waiting on one piece, we’re still waiting for 7 of 8 items that were supposed to be delivered within 2 weeks of purchase back in August. I will never buy again from Ashley Home Store or Mathis Brothers. At what point do you start telling customers that the furniture product is sold out instead of on back order because they can’t keep up with supply and demand? Absolutely ridiculous!!! Now time will tell, we’re supposed to get a delivery on Monday, October 19th for our dining room table to go with 2 of the 6 chairs we have. We have been very patient while getting the run around from Ashley Home Store. I wanted to wait until receiving all of my furniture before posting a review but I might not get everything I purchased for a few years at the rate they are going and my patience is now gone. What a headache!!! Don’t waste your time or money with this place. Buy from someone else.
They can price match Mathis furniture but not a big fan of the web only deals when you can't see any of the styles in store!
TAKE THE TIME TO READ THIS REVIEW-THANK ME LATER. I purchased an Ashley Nicorvo Sofa on 11-04-19 delivered 11-8-19. Its still less than 1 year old and all of the seat cushions are so flat that you sink so low you almost need help to get up out of the sofa.I clearly told the salesperson who sold it to me (who ended up being one of the young managers named Cody) that I was looking for a firmer sofa and he told me this was one of the only 2 they sell that have coils in the cushion for added support and wear-which turns out to be FALSE. I am a single guy-not pets or other family members and I only sit on it 2-3 nights a week for short periods and I my back hurts for days afterwards if I try to lie down on it. I went to the Ashley store at Tulsa Hills where i purchased it 2 weeks ago and they immediately sent me to the service desk where allegedly I was told a claim was filed and the warranty/service dept would contact me with a resolution. A week goes by and no one has contacted me so I contact them again and I get a rude customer service person from MATHIS BROTHERS who says replacing it is their last alternative due to Covid-19, she obviously had no empathy for the situation and was only focused on saving Ashley money and NOT TAKING CARE OF THE CUSTOMER AND DOING THE RIGHT THING. Another week goes by and I hear from nobody, so i went back to the Ashley store TODAY at Tulsa Hills where I purchased it. I spoke with a manager named Jon who seemed to care more than anyone previously had and he also showed me that the cushions in this sofa "DID NOT HAVE COILS" like the previous manager Cody who sold me the sofa said they did. Unfortunately he said we have to go through MATHIS BROTHERS CUSTOMER SERVICE DEPT and that he could not do anything. I got a call from Ashley at MATHIS BROTHERS who said she is the CUSTOMER SERVICE person for ASHLEY FURNITURE. She had absolutely no customer service skills and tried to tell me it was over a year old when I IN FACT HAVE A RECEIPT SHOWING ITS LESS THAN 1 YEAR OLD. I asked to speak to her manager but CONVENIENTLY THERE WERE NO MANAGERS AVAILABLE AND THE STORE MANAGER HAS JUST STARTED A 2 WEEK VACATION. She referred me back to Jon who supposedly is going to contact the store manager to se if something can be done. BOTTOM LINE ASHLEY IS OWNED BY MATHIS BROTHERS so be aware of that. Its really sad they don't appreciate continued business from REPEAT customers and they do not stand behind their products. The customer service person named Ashley kept claiming they cant get reimbursed by the manufacturer, yet ironically the SALESPEOPLE AND EVERYONE IN THE STORE INSIST ASHLEY IS THE MANUFACTURER. She had no answer for that. Who would want more cushions without coils that will fail again in less than a year. Finally after talking to several people and various managers I got to Rob (the customer service manager at Mathis). They 1st tried to get me to sell this defective sofa on facebook marketplace and then offer me 50%off on a new sofa. In the end after much hassle they agreed to replace it with a much better sofa that will hopefully arrive in 2 weeks. To the folks at Ashley Furniture and Mathis- I appreciate you doing the right thing in the end though it too alot of hassle. My friend and insurance agent looked at the sofa last night and its not just the cushions- the support underneath sags badly in the middle when light pressure is applied to it, so its the frame and the cushions- I would strongly urge you to discontinue carrying this sofa, its simply not made to last more than 90 days the way it is constructed. I have change my review to a 3 because in the end you did the right thing by agreeing to replace it.
Malik, my sales associate was very professional & so helpful. Had a wonderful experience shopping for our new office desk. Becky
David did a fantastic job helping me and my husband pick out a mattress. He was knowledgeable, kind, and attentive to our needs. I appreciate a salesman that respects our wishes to let us browse before we have questions. David is a great guy and we will recommend him to anyone.
I called prior to driving to the Ashley store, I just wanted to purchase a box spring. Nothing special, custom or anything else out of the ordinary. I asked if I purchased that day, since I was driving my truck if I could buy it from the Ashley store, pick it up there and go home. I was told by a sales associate that I could do exactly that. I got there and was told I’d have to drive to Mathis Brothers’ warehouse to pick up my purchased items. I could’ve easily saved myself some time by just going to Mathis Brothers. I guess what I’m trying to say is, I don’t like being lied to.
Hasn't been the best experience - maybe some things like the delay in delivery can be blamed on Covid - but they have messed up my order/ticket at least 3 times and keep charging me for more including added delivery fees when supposedly I paid for "white glove delivery". Just too many problems to say it was ever positive. And I still don't have a complete order from over 2 months ago although I was told 4-6 weeks. I can be patient but when I keep getting charged extra fees after a contracted price I have concerns.
We have enjoyed shopping at Ashley the salesman what a joy to work with Nathan Thietje He is knowledgeable about any item you ask him about highly recommend that you come in and check the wonderful salesman and the store in the Tulsa Hill the best Salesforce with the best furniture and whatever you may need if it's not in the store they know how to get it for you Reverend Douglas C Graham senior
Mike Gottsch was amazing. We spent 4 hours at Mathis Brothers last night and it was a horrible experience. Mr. Gottsch and his staff took care of us in less than an hour and found me exactly what I wanted. I will NEVER buy furniture anywhere else! Busy mothers, take my advice- don't waste your time and energy anywhere else!!
Great salesman. I had to wait a long time (45 minutes) to process my order
We've been searching for a bed. Greg asked us a few questions and had us in a bed perfect for our needs! This entire process was as painless as it could possibly be. This will now be my first choice to purchase furniture.
Coach Pete is the best
Malik was amazing! He was knowledgeable, friendly and patient. The process was easy and smooth. We will definitely be back!
Bryson Lohmeyer was our salesman. He did a very good job of showing us possibilities for a sofa to fit our needs. He was not a high pressure salesman at all but let us look at our leisure. He did a thorough explanation of the furniture protection plan. He also discussed the option of a credit purchase. Will definitely deal with Bryson again.
Very nice shopping experience.
I can't speak for any of the other salesman but Mike (Coach) Gottsch was awesome. He wasn't a pushy salesman just worried about his commission. He listen to what I liked and what I had a problem with and worked with me to where we both ended up happy. If I buy anything else from Ashley I'll definitely be looking for him as my salesman! Thanks Coach!
I have bought furniture here before and found it to be pretty good. So we went back. Walked in the door and got temp scanned and a wrist identifier that shows we are masked up and clear which I thought was awesome. Then as I walked around the store I saw many of them didn't care about the mask thing. Gathering in groups with no masks. I respect your choice to mask up or no but don't make a huge deal about safety at the door when you have no interest in following through. We went somewhere else that actually did what they said. To clarify for the response I received it was the employees.
Landon’s soft sell approach was right up my alley. He stuck to the facts about mattresses and explained which seemed to work better for back, side or stomach sleepers. He shared with me the benefits of purchasing the Rewards program, promised delivery this week and told me that they would set up my mattress and take my old one. I would certainly ask for him again should I have furniture needs in the future. I can hardly wait for a comfortable night’s sleep.
The sales associate was courteous and extraordinarily helpful while being distant enough to allow us to shop on our own. The store itself was organized very well. I will definitely be returning for additional furniture in the future.
Love the selection and the awesome customer service! Brandia is the absolute best.
Excellent service. This is the second set of furniture we have purchased from Ashley and we have been very pleased.
Such an amazing experience. So pleased with my purchase, I got exactly what I needed but better than what I expected. My sales woman, Brandia Thietje gave me the best possible deal and I was absolutely blown away!! I can’t wait for future buys from Ashley HomeStore. Would SO recommend this store. 10/10 hands down!
Thorough and helpful! I’ll always come back to this location for any of my home decor needs
We had a great salesman. He was very helpful and not pushy at all.
My sales lady was very attentive and understanding of my needs.
Amazing sales lady. She was so helpful. Very knowledgeable and professional. I definitely recommend shopping at Ashley furniture in Tulsa Hills! Thanks for a great experience.
Coach Pete was great!
Good selection. Friendly staff.
Quick and easy process. Granted I only bought 1 singular side table but it was a great experience.
Super happy with Ashley at Tulsa Hills! Kyle was extremely helpful and patient while were were picking out a new couch! Angela was extremely helpful in explaining all the paperwork and care kit! I would refer them in a heartbeat! Thank you so much Kyle for making this all easy!!
Great place a little high priced . Some things are high quality some are not .
Great service and prices!!!
Cody was so helpful and patient with us finding the furniture we needed. Thanks for your help Cody!
Great experience! Cody did a great job at explaining how you can customize the sectional couches, gave me the space to look and browse on my own and gave me a good deal. 10/10
I love it everyone was so awesome welcome you and very friendly and they time to take care of you and we find perfect chair for my husband thank you so much
Went in a few days ago, saw a beautiful dining table set and was told it was in stock for delivery two days later. and then the night before I was told only the bar stool would be delivered and wasn't even giving a date for the table delivery until I asked the delivery person the next day. I totally understand many things are back ordered but the salesperson should have told me that in the place. I also got signed up for the reward membership without being told what it really was. The salesperson told me it was additional charge to get white glove service. This is an annual recurring membership and should have been explained to me in the first place.
Love Coach Mike. He is an awesome sales guy and truly cares about you.
Love my new chair! It arrived early during my delivery window and was quickly set up. No delays, no problems!
Knowing the current availability on furniture, our hopes weren't very high that we would be able to find what we were looking for during our visit. We were mostly just looking around. To our surprise, everything we liked was available and in stock. Everything was delivered within a few days of purchase. It looks great in the spaces...now I need to buy more decoration items!
Linda helped me pick out my furniture and she was super sweet and so helpful! I’ll definitely be going back and asking for her. The people delivering it were also very nice! Everything was delivered on time and without any complications.
Went to pick up my chairs and was a easy process and was able to get in and out in no time.
Enjoyed working with Nathan Thietje. Polite, Professional, Cares about his customers.
Very Helpful Service that will look out for your unique situation
We have purchased things from Ashley before. The sales people have always been knowledgeable, friendly, courteous and easy to deal with. The delivery and set up crew were efficient, on time and we are completely satisfied with their work. We are looking forward to our next trip to Ashley in a few weeks for additional items -
Good customer care, very good about mask, to see if anyone had a fever. Was shown everything I wanted to see. Placed my order. My order was delivered right on time. My rocker/recliner I am happy with not a wall hugger like I understood but it’s still what I wanted. It will take time to see how it holds up.
Honestly, you know the saying "One Bad Apple can ruin the whole bunch" Well in this case I decided that the One "I'm only an internet sales person" Bad Apple by the name of Tyler employee 1158 (fake info im sure) was NOT going to let my overall experience with Ashley HomeStore be anything but Good!!! So, as far as ALL of the additional service that I received, "Great Job Guys!, I WILL buy here AGAIN in the Future!"
We always enjoy shopping at Ashley. We always look for Mike Gotsch (Coach). He knows the furniture and he is always friendly and professional.
My son broke his ankle he needed a recliner. Thank you for your help finding the perfect recliner.
We had a model number from the Mathis Brothers store in Oklahoma City of the sectional we wanted to buy, but it wouldn't be available in that store for over 2 months. On the way out I stopped and asked someone in the Ashley Home Store at Mathis Brothers if that model was available at a different store. That guy said no, all stores are linked together, so we went to a different furniture store and didn't see anything we liked as well as that one, so, on a whim I called a different Ashley Home Store in Norman, and that guy said there were 2 in Tulsa. He gave me the number and I called, bought it, had it delivered a couple days later. The point of that previous paragraph is that salesmen are usually only helpful when they get their commission. Had it not been for one helpful salesman, a different business would've gotten our money, but because of one helpful person we were able to get what we wanted, and Mathis Brothers / Ashley Home Store was able to get our business, but he and Alex in Tulsa were very helpful, and the delivery people were very nice, and did a great job bringing in and setting up our sectional.
Cody was very helpful, we told him what we were looking for and he took us right to those pieces that fit our specifications. Didnt feel like he was trying to up-sell me, just listened to what i wanted and made it happen.
We weren’t offered a specific type of delivery by our salesman so when they came to deliver our sofa they were like we can only leave it at your front door for insurance purposes. It was a horrible experience!
Always a good experience.
Delivery went very well close on time the people were very courteous and competent
The employees we're very nice and respectful. They assisted me in finding what I was looking for with no problem. They were helpful all the way through even upon delivery.
The best part about our experience was meeting our salesman CODY, hope I’m not butchering his name. He was a perfect blend of patience and problem solver. He listened to my wife’s statements and nailed it, and he answered all my questions just as easily! He helped us find the best living room furniture for our budget and our home! And the delivery guys were the bomb!! Needless to say Ashley’s got a client for life with anything for our home! My kids stay more in the living room than any other part of the house now which is awesome because we talk more than ever before too!
Greg patterson was the best help! He helped find exactly what i needed! I highly recommended coach pete. Thank you so much!
SCOTT IS THE MAN, great salesman. My daughter remembered him from February 2019 and asked about him throughout the year, and if when we decided to buy furniture, could we go buy it from Scott, we went in 2 weeks ago and purchased a couch and loveseat from Scott. He's one of the good ones.
Beautiful furniture, nice people, way over my budget.
Good service by Alex and the delivery guys Mike and Ramel were definitely amazing. Thank you for the timely delivery and setup! Great men
Very helpful, low pressure sales staff. A good experience.
I absolutely love shopping at the Ashley in Tulsa Hills. This is the only store that I never feel rushed or bombarded by salespeople. Quinton and the cashiers were just the best!! I love the quality they carry and I'm so in love with my new mattresses. Im team Ashley forever!!
I had a great salesman who was helpful but not pushy.
Beth helped and listened to what we wanted and she took her time with us! It was a great experience for such a stress for time for us. She made it real relaxing. Thanks Beth!
Very Pushy like a pack of wolves.
This is the 2nd time we’ve purchased over 3K worth of furniture from Ashley in the past 1.5 years. We are pleased with the initial sales experience, personnel, and the furniture; however, the only reason I give 1 start is the follow up service I received after what I deemed to have had the makings of a serious issue. 4 chairs that were delivered ahead of a table seemed to be ok; however, when we went to sit in them; my daughters jumped up and my wife from 2 of the chairs; they had a screw sticking out of them and it snagged the backs of their leg. I called the store the next day; asked to speak with a manager; all I got was “so sorry; nothing I can do; you’ll have to call customer service.” I was shocked; a manager said they can’t do anything; if that is a fact; then they really are not managers. Fast forward got hold of customer service; and guess what? “So sorry; we’ll send out 4 new chairs when we deliver the table.” If I were a customer service company; I would have had the chairs picked up right away and got to the bottom of it and making sure no one was seriously injured. However, that’s why brick and mortar is falling by the wayside to internet sales; the expectation of service is lowered doing business online; but, I know if I reported that to Amazon it would have been handled right away without delay. I still had to call later to make sure they were delivering the other chairs with the table; good thing I did; because when I called I was told the table was coming and two stools as the 4 chars had already been delivered. I would have been stuck with chairs with screws sticking out of them, and potentially injured family. I would have expected better response than what I received.
Great sales people! Not too aggressive.
Furniture store
Store was great but delivery through Mathis Brothers was NOT. I paid for white glove meaning all to be set up before delivery personnel left. After they left we opened the drawer and saw the handle was not screwed in, called within 5 min of them leaving and was told “sorry we didn’t have a screw, someone will call you next week” no date given. I called customer service and spoke to Daniel he said a person would bring the screw replacement Saturday that person no called and no showed. I called Daniel in customer service again and it will be Tuesday before the screw will be replaced if they show up. He also said the driver told him they came by on Saturday but we were home and no one ever came. The furniture was delivered on Thursday and I might get the complete white glove service completed Tuesday. Either way this is not white glove and lying to your customers about correctly assembling your furniture when you know a screw was missing is terrible service.
Very good quality, excellent service by Abe!
My favorite place for furniture shopping!!!
First, I was met by Greg who was very informative and helpful. We determined what would meet my needs best. He gave me great options. He confirmed i could take delivery on Monday which did happen and the delivery/set up crew were quick and efficient. Would definitely recommend!
We really appreciated the salesman not hovering over us. When we needed something he was available to help. We bought a dining room set. It was missing some screws. Called customer service. They were great. Within 15 minutes the had our missing parts available for pick up. Would highly recommend Ashley's at Tulsa Hills in Tulsa.
Less than honest. We were told they were having a Black Friday Sales, get 35% off, instead of the normal 10%. This sounded great, until they rang up the sale at 10%. We were then told we were not spending enough for the full discount. Nothing was mentioned before hand about a minimum amount. Needless to say, we walked out without completing the sale. Quick way to loose my business is high pressure or lies.
Good service
I walked in the store on a Saturday. Told them what I wanted. Within an hour the salesman, Mike, had sold me exactly what I wanted. He was great. What I appreciated most was no one tried to sell me something I didn’t need or other merch in the store. Awesome store and people.
Coach Mike steered us in the right direction when we were looking at a new mattress. Found us the perfect one in our budget and even made sure was delivered in our schedule. Will be coming back for future furniture needs
I went to the stores in Tulsa and OKC. Brandia at the Tulsa store was amazing. Such a caring soul. :). And although I didn't make a purchase with him, Dallas at the OKC store was very nice as well.
Really nice store,good Prices and salesmen
Non pushy sales, very fast delivery, and competitive pricing for decent quality furniture. The delivery personnel was very efficient and well presented, would definitely trust them again.
The delivery and setup was handled professionally.
The salesman was great! The couch I purchased was supposed to be in stock but the one they had in stock was damaged and it took a month for the replacement to come in.
Ben, i believe it was brandon, and hunter. Very amazing, quick, and professional..
Make sure you ask for Quentin! Shopping for mattresses can be overwhelming. He went out of his way to make sure we got the best deal without sacrificing quality. 100% would recommend this location and salesperson!
One of the best furniture shopping experiences! Mike G. was very courteous and informative. We found the perfect set of sofas to go with the new interior painting. So glad we chose the Ashley HomeStore on Olympia. Mike & Liz
Great place
Friendly people, friendly service. Delivery personnel were quick and friendly! Will definitely go back!
Coach Mike took excellent care of my family. Thank you so much.
Prices to high
Love the furniture, but geeze with the "shopper stalkers" I appreciate the willingness to help, but if I NEED something I know how to ask for it.
Over priced in my opinion
This store had many, many options for beautiful furniture. They charge a premium price for that furniture though. There were many attentive sales representatives on the floor. It was a great experience. I'm budget minded though and hence this store may not be my go to for furniture. I would recommend checking it out though if you are looking for furniture.
Went in shopping for a new bed after relocating here from WI. The staff was very helpful and answered all our questions and helped us upgrade without spending much more. We’re even able to deliver it the next day. The bed is amazing and so comfortable.
The customer service/care is among some of the worst I've ever tried to deal with in my (almost) 40 year. I even went as far as calling and requesting a manager to call me back. after the 3x calling with no luck in getting a manager to call me back, I finally got to the end of my rope (after nearly a month of calling and emails with Ashley customer support and the manufacturer of the base) and figured out how to resolve the issue myself. Short of having to build my own furniture out of 2x4's and old shredded news papers, I WILL NEVER GIVE ANOTHER DIME OF MY MONEY TO ASHLEY FURNITURE.. P.s. customer service you ought to be ashamed. I don't know if I just fell through the crack or what but seem like to me y'all's organizational skills/communication skill leave a lot to be desired
This store has a very unprofessional and unhelpful staff. I recently bought a couch (on the 6th) from Ashley and was told it would take two weeks to get it. After two weeks I got an email that I would be getting my couch on Saturday (got the email Thursday) between 1:30-3. At 2:30 when I still didn’t get it I called and was told I wouldn’t been getting it until Monday during the same time frame. Monday came and again I had to call them to figure out why I still didn’t have the couch was told it wouldn’t be until next Monday the 29th. Learning my lesson I called the store on the 285th and was told the couch wasn’t even going to be in until the 31st so I wouldn’t be getting it until Atleast the 31st. So, not only am I far over the two weeks I was promised to get the couch in I’ve been told four different delivery dates that I had to call them to get when they should have been the ones to contact me to change the date and times and when I call they say there is nothing they can do this is what the computer says. Nice to know I wasted 60 buckets on a delivery fee to never been kept up on the delivery. Highly unprofessional staff and highly unimpressed by this story.
To high priced furniture
Felt pressured by the staff. They kept pushing stuff onto us and we didn't like it at all.
If I could give less stars I would. Customer service is great unless you have to return something. My wife and I bought a sectional and we were told it hooked together. My fault for being a trustworthy person because once I got home and unpacked it we noticed it had no hooks. We wanted to put it on tile floor so it wouldn’t work unless it all connected. They still made us pay a restocking fee even though they sold us a couch that wasn’t as described. After our first call speaking to the sales manager they have since started ignoring our calls. They send us straight to voicemail. I have never experienced such poor customer service. At this point it isn’t even about the money. It is about getting a call back from customer service or Chris the sales manager who we have left multiple messages for.
the salesman was very profesional and never pressured me to buy anything.it was a pleasent experience.def recommend
7/16/2019 My wife and I had bought two XL adjustable base, that were delivered to my house around the 1st of April. Close to two weeks ago my wife's side of the bed quit working. It seemed to be a logistical nightmare to get anybody out to look at it and when I did it took about four days to finally get a hold of whoever I needed to to get out there to fix it. I'm still waiting..last night my side of the bed quit working. I called Ashley to express my dismay, they pretty much told me I had to suck it up it was going to be 6 days before anybody could get out there to look at it.. it just seems a shame to pay nearly $2,000 for a base(s) that only last three and a half months. I am disappointed that there isn't more that could be done to resolve the problem with my base
Very helpful and nice
I know the couch I ordered was very heavy and had to be maneuvere thru a small corridor and they did a great job getting it in...
Briana at the Tulsa Hills location was amazing! She worked so hard and efficiently for us. She made sure we got the best deal. She has a wonderful personality and it was enjoyable working with her! I would definitely recommend working with her!
Some pieces were back ordered, but ended coming in just as fast as the in stock pieces. Smooth buying experience. Laid back customer service. All around great experience. Ask for Bailey if you’re looking for a comfortable sales experience, without pushing or pressuring. He was great.
Customer Service was amazing
Very helpful staff. Was able to get what I wanted and was a great decision.
Very disappointed with warranty on our kitchen table. Can’t get a straight answer. And if you buy furniture from them. Do not move out of town!!
Greg was very personable and nice, really outstanding job by him. Lovin the couch!
Again, Brandia was great. She always knows exactly what I want and doesn’t waste my time.
Sent the incorrect bed posts and not enough hardware to put bed together. Very inconveient
Had fun picking out new couch and love seat also got us some new pillows the salesman told us the best prices and we got furniture protection for 5 years... I'm sure it will be used!
Very helpful sales guy even though I didn't find want I wanted to buy.
Great experience workin with Kyle. Matched the pricing on my table with the online price. Table was in excellent condition when we took it out of the box. Very good quality.
Beth was very professional. Excellent experience! I will definitely do business again.
Excellent quality and customer service!
Very helpful and friendly. Mike was a stand up and honest guy, definitely know where I'm going for all my future mattress purchases :)
Sales rep hovered. I like to shop, when decision is made, then I'll ask questions. Obviously on commission. Kept lowering the price to get me to buy. I felt like I was at a car lot.
Hannah and Chris were great at getting me what I wanted at a fantabulous deal. Also able to get it delivered before the weekend. I highly recommend Ashley Furniture at Tulsa Hills!
Selection sucks bit Wyatt was amazing. Attentive and patient.
Value wasn't as good as we found elsewhere. Felt more pressure than at other places also.
Overpriced as hell. Save some money go to mattress firm
Always a pleasure to work with them. While you pay a ton in interest with acceptance now it's one of the only places that does no credit check but will positively affect your credit. You can't get that with Aaron's, or Rent A Center.
Ask for Oliver! He was so kind, knowledgeable, and offered great guidance when looking for furniture and a mattress! Great customer service from him!
Only draw back to my experience was having to drive to 71st & 169 to pick up the chair and the time it took to get loaded. Of course it was my first experience in buying a piece of furniture from Ashley so I didn't know this. The help at Ashley were very friendly and very helpful. Leslie done a great job!
Very nice service! Coach was a pleasure to do business with!
When shopping at the Ashley home store we brought a new mattress along with base. Initially the wrong size was delivered along with day of delivery after speaking with our sales person Linda she was on top of it I felt like it was a nightmare. Chris the manager at Ashley homestore went above and beyond to make things right for us I felt like he cared about our business, after that was fixed once our bed was delivered our mattress cover was forgotten which made me have to make a trip to Mathis Brothers to pick up my mattress cover from customer service I wanted to purchase accessories for our new mattress however the customer service there was like talking to statues no one ever reached out to ask if I needed any help mind u this store is huge tons of customer Serv people walking g wrought having their own conversations when I though I would ask someone it’s like there was a sign on my head that said I need help so they slowly walked off I WILL NOT VISIT that store Againlet alone talk a family member there this was why I quit doing business the first time after I made a purchase years ago. They need help In how to treat people or interact even when people don’t look like dollar signs walking through the door!
Piece was missing and they took care of me. Price was good . Peterson was an outstanding salesman!
Nice service and got good deal the man even knocked whopping 100$ dollars of my purchase me and my wife would very satisfied and plus we got Free delivery the next day and the guys are coming out to set up the bed for us I would give 5 stare but I'll wait and see how the set up goes when they come today
Very nice place Coach Gotch was very helpful. I will be going back to purchade my bed there. Best prices!
Very nice
Greeted upon entering. Sales very helpful. Prices were fair, discounts were better. Scheduled delivery a bit early. Delivery personnel helpful and efficient. Couldn't ask for better service anywhere in the process. We will definitely shop with Ashley's in the future.
Went shopping with my beautiful sister and she found a great deal on a bed for guest bedroom.
The customer service is amazing I did not feel pressured to purchase anything. I the salesperson was very nice and friendly as well as very helpful and knowledgeable. I did make a purchase and I am glad I did
Love Ashley Homestore!
We love Ashley homestore. Everything we've bought from them has been good quality and the service is always outstanding.
Awesome service throughout the whole purchasing experience. If you want someone that is helpful and knowledgeable about the furniture you will be buying make sure you go in and ask for "Coach".
"Coach", Mike Gotch, has become our GO TO for information on furniture. If he doesn't have it, he will direct us to someone who does. He is great about letting us stroll through and there if we have questions. We have used him to purchase our tempurpedic mattress, mattresses for the kids, kids furniture, some occasional tables, a rug and a chair for the living room. He has also been a huge help to our friends and never pressures you to make a decision.
Great customer service
1 chair was broken. Took back to Matthis Bros. to get a replacement. Found out the table and chairs were cheaper at Matthis Bros. than at Ashley. Otherwise, the service was good at Ashley.
Great people to do business with. Easy to work with and receptive to changes by the customer. Very helpful. I'm a very picky person and I give them an A+ so far.
Nice selection, great service, great financing options.
Brandia is absolutely amazing and such a sweet and down to earth person. She helped me, my mom and dad so much. She is the only employee I will deal with from now on because she is so awesome! Bought two mattresses that will be delivered today! The only reason I gave 4 stars is because I was in the store 3 days in a row and every time I walked in I was greeted but stalked the entire time. I felt like a rabbit in a lions den waiting to get eaten. I do not like that at all. Greet me and ask if I need help. If I tell you I don’t need help then please go away until I do. I swear there is like 50 employees there at one time and every single one stared me down every day I was there.
Very nice helpful people I loved everything about this place
More sales staff than customers
Alex was great! Happy to have bought our new couch at Ashley.
Went to look at a bed in box and found a better deal on a queen bed. Suggested walking in and talking to the great customer service people
Very nice showroom!!! Very nice professional staff.
Ashley customer service was excellent!!!! Had to exchange a sectional and the whole team was exceptional. Am awaiting my new sectional and very happy with the entire process.
Good quality for the price. Was delivered quicker than promised. Delivery and setup took their team about 20 minutes. They were considerate and very careful as they brought it into the house.
Purchased my dining room table from Linda and they were kind enough to hold it for me until my new house closed and I could move in. They delivered it is excellent condition and very quickly after I contacted them. Great experience and would highly recommend Ashley and Linda for anyone who has some furniture needs.
A huge selection of furniture and decor. Staff was actually friendly and not pushy so I enjoyed my shopping experience
Greg was great to work with! Can’t wait to get our new bed!
Great salesman, Caden Key! Very helpful in that non-pressure way! I’ll use Caden on anything I buy. Thanks Caden and Ashley Furniture. 👏
We had Ashley furniture couches for about 7 years that we wanted to replace. My wife had a pleasant sales experience when she stopped with our daughter but wanted my agreement on her selection. Our salesman was not present when we came back but another salesman Conner took excellent care of us explaining warranty and delivery aspects. We couldn’t have had a better experience.
Jonathon was super nice and helpful, wasn't pushy. Great experience
A fun, delightful and positive experience - and at a great price - that sums up our recent happy experience with Jag at the Tulsa Hills Ashley location. Jag greeted us immediately and asked what she could do for us! Her professionalism, enthusiasm and ability to listen to our ideas and needs resulted in us choosing several items for our new home. I'd had great success working with "Coach" Mike a few years ago and was delighted that the same enthusiasm and knowledge still exist at Ashley! I've loved what I bought then and now - and will surely return! Thanks for great personnel and beautiful, fashion- forward merchandise!
The employees are friendly, patient, and helpful, the furniture and decor for sale are beautiful, and many items are reasonablu priced. Plus, their delivery services are superb. We have received several deliverirs from our local store, and have never had a problem. Update 11.11.1023 Greg Peterson was so pleasant and helpful, my husband and I enjoyed shopping for a new chair and table. Hannah, Store Manager, helped make the final expense lower, and we know that we are getting furniture with excellent quality. Their furniture selection is extensive and there are designs for every taste. We are so glad to have Ashley Furniture to help us furnish our apartment. Thank you!
We had wonderful salesperson and got the items we wanted. Great experience
This is probably our 8th purchase from Ashley Furniture at Tulsa Hills from Coach Petersen. We never recommend anybody except for him. Great customer service before and after the sale!
Kyle Dziadula did a tremendous job of meeting my needs.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
