Ashley Store | Tulsa, OK 74132

I recently purchased a new bedroom suite for my wife at Ashley Home Stores at the Tulsa Hills location. She picked out a new set including a headboard, footboard, side rails and a matching dresser and nightstand, with an adjustable electric foundation that was (supposedly) free with the purchased mattress, which sold for $2,294.00.The purchase price for the set totaled over $4,000.00. I had told the salesperson I expected free delivery and did not want to purchase an extended warranty or protection plan. When getting to the checkout and after totaling it up, the cashier could not print a receipt due to some website problems she was having. She said she would e-mail me a receipt and I would have it by the time I got home. I didn't get it.Although I didn't know it at the time, Ashley Home Stores in the Tulsa, Oklahoma area, is franchised by Mathis Brothers Furniture, also in Tulsa and I have made many purchases there as well. (with much better results) When it was delivered, the driver handed me delivery invoices from Mathis Bros. On it was a $149.00 delivery charge as well as a $149.99 "protection plan." They also sent a $99 mattress protector you could have bought anywhere else for $39.00.After the drivers set up the furniture and left, we tried out the adjustable bed. The mattress was so thick, it rubbed against the sideboard rails. In addition, there was NO way you could get the fitted sheets on as you could not get your hands between the rail and the mattress. The only solution I had, was to remove the adjustable platform, replace the side rails and footboard with a Harvard style frame to make it work. This of course removed the charm of the set and disappointed my wife greatly. Of course, since the adjustable platform was "free" plus they had "no return allowed on the platform" marked on the bill, I have no recourse. I feel it was the salespersons' responsibility to know the 15" high oversized single mattress w/ platform could NOT be used with side rails on a twin bed. He said his boss told him they couldn't do anything about it. I guess that meant buyers beware.Normally when I shopped the Tulsa Hills store, I asked for Jonathon, who always treated me right in the past. I was hoping, since Jonathon was not there, this different sales rep would be the same. I guess I was a very poor judge of character.I feel the least they could do is refund the $149.99 protection plan dollars as I didn't want it in the first place. Oh, by the way, they did give me a "free" pillow for a bonus for spending four grand!

We received our furniture damaged. We also have an unauthorized charge to our account from Mathis brothers after the delivery! For over $100! We will never shop here again

We had a great experience shopping here. Chenoa gave us a quick rundown of the store layout and where to look for what we wanted, and then left us to look on our own, which we loved! When we had selected something we liked, we talked to her about our concerns and she told us about a protection program that can protect our purchase from just about anything our dogs can throw at it, which put us at ease. She also helped us move around some furniture to help visualize what we wanted. Never experienced that before. We didn’t feel pressured to buy anything more than what we wanted, and we feel great about our purchase!

Kuyler was very helpful and professional.

They are always so friendly and helpful...I continue to go back because of the customer service and quality of furniture you get!

Worked with Andrew- he was up front with pricing, explained all benefits, and managed to keep within our budget for financing and monthly while being respectful and answering all questions

Very friendly and nice people. No pressure sales. Very willing to answer anything you ask. Very welcoming.