Ashley Store Tulsa, OK (Tulsa Hills)

The sales lady Ms.Jag was extremely helpful and friendly. I appreciate the service.

Ms. Jag Girn was our saleswoman. She was very professional and had amazing ideas for the space we wanted to update in our home. We had a wonderful experience and look forward to future purchases. Teresa and Paul Mayberry

Soooo helpful with a great attitude! Thank you Caleb and your manager!!

Jag Girn is the Home Furnishing Specialist at Ashley Furniture in Tulsa Hills that you will want to check out. She went out her way to help me find EXACTLY what I needed. She also has a great decorating eye and helped me select the correct pieces for my space. Jag is the person you will want to ask for!

Stay away from this store! Go to Mathis Brothers instead. Mathis owns the Ashley franchise in Tulsa and has better customer service.

David was great also enjoyed visiting with his Manager. Looking forward buying new Master Bedroom furniture from David.

Awesome service

Came in just to look around, but the salesman Jonathan Cleath showed me exactly what I was looking for and sold me pretty darn fast

Jonathan was fantastic! He let us shop in peace and answered any questions we had. He was mindful and attentive, without the smothering feeling. Great shopping experience! The furniture was also great!

David, our sales associates, was very respectful of our privacy but also very helpful in directing us to the perfect style/ furniture we were looking for. He also moved and rearranged furniture for us to see if things went well together. He helped us get the best possible price!

Jaq was awesome!

If you need new furniture please go see Colton Lemon he was so patient and understanding we had a great experience and walk out with brand new living room furniture.

We had a wonderful experience with Colton Lemon at the Ashley Store at Tulsa Hills. He is the reason we purchased from this store. Thank you

My mother in law, and father in law bought a couch and a recliner, when they originally talked with the guy they explained to him that my dad was a disabled veteran that they would need to bring the couch and recliner in the house and he said that shouldn't be a problem, well when the delivery guys got here they dropped it off on our front porch and dad wanted them to open the box and make sure the recliner was the right color and they said they can't do that and threaten to take the stuff back if Dad didn't sign the ticket, my dad asked them to bring it in the house they said it would be another 350.00 dollars to do that and said they can't open the box and if you don't sign the papers we will just take it back. My mother in law than proceeded to call Ashley's and they bounced her around and said she would need to talk to customer service and they never would answer the phone. All around just poor customer service and they don't do what they say they will do. It's honestly sad how they told them they would bring it into the home and than when it came down to it they wouldn't and wanted to charge them extra money. My Father served this country and he can't even get the decency he deserves. This world is just about making another penny off of someone and they don't stick to what they say. I would not recommend this company to anyone. Though they have nice furniture the experience isn't worth it and they will try to take from you all they can. On top of it all the recliner couch doesn't even work, you literally have to grab the bottom of it for it to pull out. Just so disappointed this is why my dad asked them to check and make sure if everything was okay and they said they can't do that...

David Kahl was very helpful and patient with me. I purchased a dining set and will contact David when I'm ready to purchase more furniture.

Great store and great service! David was the best!!

Jason and Chris were absolutely wonderful in helping me choose all the right pieces for my home at great prices! Most importantly they weren’t pushy and were so patient as I asked questions and changed my mind multiple times on selections (4 1/2 hours in store lol) thank you guys so much!

Greg did an excellent job showing us the furniture that we were interested in

What an awesome experience with David Kahl! I got exactly what I wanted and some thing I didn’t know I wanted! Can’t wait for delivery on Tuesday! He made everything so easy. Definitely ask for him whenever you go in!

Wonderful experience!! Brooklyn was amazing and very helpful with her recommendations!!!

This place crushed it. Price matched online pricing which is exactly what I needed. Kuyler was great!

Jag made our shopping experience a pleasure from start to finish! Friendly, professional, very helpful, no pressure. She provided excellent communication throughout the entire process and was quick to answer any questions. Jag worked to get us the best price possible on our dining room set and we received excellent customer service all around. We couldn’t have asked for more! The furniture quality is great and the delivery went smoothly. We are very happy!

Kuyler made picking my furniture easy and was very helpful and friendly !!

Was moving into my first apartment and needed furniture immediately. Though having trouble looking for what I needed and having thoughts of not being able to afford what I needed. An employee, Kuyler. Helped us find what we needed with the best attitude, patience, and great conversations. If I ever need furniture, I will be going back and ask for him. Would 100% recommend!!

Excelente, productos de buena calidad

Jag is your girl to see. she helped us furnish almost the entire house. very detailed and makes sure to reiterate absolutely everything.

Haley made buying our sofa quick and easy. We will have her help us next time we are there. Thank you!

Sales associate was very friendly and helpful. No pressure.

E bought a bedroom suite and a living room suite and outdoor furniture. Our salesperson Jag was very helpful and a good design advocate. We were very happy with our purchases.

Colton helped me out with all of the questions I had. Quick and easy process. Ask for him for all of your home good needs!

Jag was amazing to work with! Highly recommend.

They made it right with me. I'm very happy now

Jonathan has been great!

Haley was super helpful and so nice! Will be visiting her for help with future purchases.

Jag helped us put together an amazing living room!!

Brooklyn was so patient and helpful. She made the experience very pleasant. Happy with our purchase and our experience!

This is our second purchase here in the last year and we have been so pleased with service and the quality. Make sure and ask for Jag as your saleswoman. She is so helpful and does not pressure you! We really enjoyed working with her for both our purchases.

Kyler was super helpful! Great service!

I went in today and couldn’t have asked for two better people to help us. Jag was our saleswomen and also visited with Zach. They were wonderful! Helped me load everything including a chair into my mustang! I love this store and their people! I will go back again and again see Jag! She’s awesome! Tulsa Hills store

Purchased mattresses, pillows, sheets and rugs. Low pressure sales environment. We purchased a temperedic and it is great. Your Mathis rewards member card also works at Ashley. Ask for Jag. She is a great design consultant. She was helped us a couple times now.

Great team to work with through buying process

Kuyler Grim the Salesman that helped me did an EXCELLENT job 10/10 would recommend working with him!

Great experience. Bought 2 cushion sofa, leather sofa recliner and leather recliner. Beautiful and good value. Nice guys, great store.

Amazing deals!

went in for a quote left with a couch, a rug, and some vases. pregnant wife was very happy

We went to the Ashley store in Tulsa Hills looking for a new mattress. Jonathan Cleath and Andrew Creech were super knowledgeable about all the brands, explaining different materials and comfort levels. They took time to hear our needs and show us mattresses based on that. Not necessarily trying to sell us the most expensive models as some store associates do. After shopping around, their customer service is what brought us back. We chose a cooling Tempurpedic with adjustable base. It was a significant investment, but one that affects our health and well being. So far the investment is paying off and we are sleeping better than ever!

Colton and Hannah were great. Professional, quick, informative and considerate of our time.

Colton was fantastic in helping us design our new space! Found something practical for the dogs and baby and it looks great!

Went in looking for a king bedroom set, and Haley was the absolute best with helping me find the perfect set! Not pushy…super helpful and knowledgable. Manager was involved and helped get the best price! Highly recommend this store to anyone looking for any kind of furniture. 🥳

Found a piece online and was told it was on back order so they would have to put in a special order option which would take around 4 weeks give or take. Was told both the sales man and the manager check the special orders list daily and we would be notified as soon as it was ready for pick up. Just happened to call customer service to see what the status of our order was since we were at the 3 week mark nearly, to my surprise our furniture was ready for pickup. I get people make mistakes but don’t lie and say you check something daily when you clearly don’t. I would’ve had no way of knowing our order was ready because no one notified us directly.

The gentleman that helped me was not pushy yet very informative And had a good understanding of what I was looking for.

Never. Went to the store

We have spent thousands of dollars at this store. There is always an issue. First we spent 8k on new furniture for our house. It took WAY LONGER than they said. they said 6 weeks and it took almost 3 months and we got it in parts not together. Then charges started appearing on out checking account and we had to call and find out what they were apparently our sales person got extra money if they signed you up for extra things so they did it with out our consent and when the free trial stopped we were charged several hundred dollars. So we decided to give them another shot and just ordered straight from online. They delivered our chairs first then table almost a month later. we didn't take the chairs out because we didn't have the table to see them together well when we finally got the table we set up all but two of the chairs because the weight we weere told the chairs would hold was not correct so i decided to get two sturdier chairs for each end for guests who were larger and they tell me because its been over 72 hours I can't return or exchange when I asked to speak to a manager they ended the call and sent me a survey and didn't anwser any other questions. Their customer service is complete trash and do not care about you or assisting you. I wouldn't recommend buying from them. I would go with a more mom and pop store atleast they are willing to help you.

Everything in showroom was fine. Salesman found what I was looking for quickly. Everything after that was a headache. To many people involved. To many phone calls and messages. I was told would be Tuesday by my salesman. I literally talked to 3 people after that day about my Tuesday delivery. I would much rather buy from a smaller store in the future and not be another number in the system.

Thank you for helping me with my purchase. I appreciate your knowledge and expertise regarding the sofa and love seat I bought. I did not feel pressured to buy and the transaction went smoothly.

Brooklyn was amazing 🤩 Very helpful, patient and not pushy.

Great service! Great price!

Johnny was extremely helpful and didn't try to upsell us on anything that we weren't already interested in! Will definitely go back when we need or want new pieces

Brooklyn was very knowledgeable and extremely helpful

I walked in with two kids on a mission to find a sofa and loveseat combo. I was greeted by a man named Greg Peterson who is, by far, THE MOST polite and professional man I have ever met in my life (and I've met vice presidents and CEOs before)! He was so kind, patient, and relatable, and it made me at ease knowing I went to the right place. If you need ANY furniture needs with a good protection plan, I will recommend this Ashley always! Thank you, Greg and Hannah (manager), for this shopping experience. Bless you all for your hard work and dedication.

It’s a nice store and the salesman was great but it’s a huge pain to have to go to Mathis Brothers Distribution Center to pick up a smaller item. When I picked it up and got it home it was damaged, now I have to return it to Mathis Brothers. So why go to Ashley?

Extremely disappointed. When I purchased my sectional less than a year ago they pushed hard to sell me the furniture protection plan. They said it would cover all kinds of things including stains, tears, and even when the cushions are worn. Well, I just submitted a claim for a stain and worn cushions, one of which makes you sink right into the arm of the sectional. All of it was denied saying none of those things are covered. I only purchased it because of the sales pitch on it telling me it would cover all of those things. They need to rethink what they are telling customers. Please think about it before spending extra money on the furniture protection plan.

April was so helpful and went out of her way to help me make my decision.

April was delightful to work with! We found the perfect bedroom set for my wife and I. Will happily do business with her again!

Amazing service from April!!

We bought two couches & an ottoman. The paper we received from the store says to quote 6-8 weeks. HOWEVER, the sales rep & the manager assured us several times that it would only be 2-3 weeks max. When my husband called today to check on it, the man who answered the phone, Hunter was extremely rude and just kept saying over and over well the paper you signed says 6-8 weeks. That’s fine & all but it’s extremely frustrating that the sales rep AND THE MANAGER lied straight to our faces. & then this guy had the audacity to be rude about it. I don’t mind waiting for the couches. But the customer service is atrocious. They’ve lost a repeat customer in me.

Purchased a king bed frame almost a year back and had it installed. The holes for the screws were filled in with some kind of glue or putty and it won't come out. Call in about warranty and getting someone to disassemble or replace it because I have moved and my response is they don't do that. I consider that you put it together with the intention to never come apart which is damaging my furniture. Now I am starting the long process of my customer service journey where all answers seem to be "we don't do that", "we can't help with that","we understand your frustration". NEVER BUYING FROM THIS COMPANY AGAIN

Brooklyn was very helpful and personable! I was in and out, and I’m very happy with my purchase!

Brooklyn Reeves was a wonderful salesperson and very helpful.

I recently purchased a new bedroom suite for my wife at Ashley Home Stores at the Tulsa Hills location. She picked out a new set including a headboard, footboard, side rails and a matching dresser and nightstand, with an adjustable electric foundation that was (supposedly) free with the purchased mattress, which sold for $2,294.00.The purchase price for the set totaled over $4,000.00. I had told the salesperson I expected free delivery and did not want to purchase an extended warranty or protection plan. When getting to the checkout and after totaling it up, the cashier could not print a receipt due to some website problems she was having. She said she would e-mail me a receipt and I would have it by the time I got home. I didn't get it.Although I didn't know it at the time, Ashley Home Stores in the Tulsa, Oklahoma area, is franchised by Mathis Brothers Furniture, also in Tulsa and I have made many purchases there as well. (with much better results) When it was delivered, the driver handed me delivery invoices from Mathis Bros. On it was a $149.00 delivery charge as well as a $149.99 "protection plan." They also sent a $99 mattress protector you could have bought anywhere else for $39.00.After the drivers set up the furniture and left, we tried out the adjustable bed. The mattress was so thick, it rubbed against the sideboard rails. In addition, there was NO way you could get the fitted sheets on as you could not get your hands between the rail and the mattress. The only solution I had, was to remove the adjustable platform, replace the side rails and footboard with a Harvard style frame to make it work. This of course removed the charm of the set and disappointed my wife greatly. Of course, since the adjustable platform was "free" plus they had "no return allowed on the platform" marked on the bill, I have no recourse. I feel it was the salespersons' responsibility to know the 15" high oversized single mattress w/ platform could NOT be used with side rails on a twin bed. He said his boss told him they couldn't do anything about it. I guess that meant buyers beware.Normally when I shopped the Tulsa Hills store, I asked for Jonathon, who always treated me right in the past. I was hoping, since Jonathon was not there, this different sales rep would be the same. I guess I was a very poor judge of character.I feel the least they could do is refund the $149.99 protection plan dollars as I didn't want it in the first place. Oh, by the way, they did give me a "free" pillow for a bonus for spending four grand!

We received our furniture damaged. We also have an unauthorized charge to our account from Mathis brothers after the delivery! For over $100! We will never shop here again

We had a great experience shopping here. Chenoa gave us a quick rundown of the store layout and where to look for what we wanted, and then left us to look on our own, which we loved! When we had selected something we liked, we talked to her about our concerns and she told us about a protection program that can protect our purchase from just about anything our dogs can throw at it, which put us at ease. She also helped us move around some furniture to help visualize what we wanted. Never experienced that before. We didn’t feel pressured to buy anything more than what we wanted, and we feel great about our purchase!

Kuyler was very helpful and professional.

They are always so friendly and helpful...I continue to go back because of the customer service and quality of furniture you get!

Worked with Andrew- he was up front with pricing, explained all benefits, and managed to keep within our budget for financing and monthly while being respectful and answering all questions

April was great! Showed us everything we needed!

Purchasing our new couch was so easy and enjoyable.

Overall happy with the services I had with Ashley’s Furniture. I meet with April and Chris they both were super friendly and helpful. I did the elite delivery services where they deliver it and install everything in your home. The delivery people were friendly and fast. my furniture looked great only negative thing is they scraped the wall and took some paint off but my entry way is very small with a counter in the way so they were very limited with their room but happy with everything else.

My daughter and I went to the Tulsa Hills location today to purchase a sectional and rug for our living room. We walked in and no one greeted us. So, we continued to walk around and not one single staff member even acknowledged us, no one asked if we needed assistance, and when we walked passed the desk, we were ignored. It's unfortunate that people treat you a certain way based on the way you look. I was relaxed...shorts, tshirt, and sneakers because I had multiple errands to run. The teams lack of customer care today was absolutely despicable and deplorable. I will never set foot in that store again SMH.

Brooklyn was the perfect sales lady! So helpful and patient.

Everyone was very helpful. It was a smooth and efficient experience. I will definitely be going back for more.

Chris is always a pleasure to work with. Very professional and knowledgeable.

Colton was AMAZING!!! Truly listened to what we wanted and worked with getting us the best fit for our needs!

Andrew is an outstanding representative of the Ashley brand. Great job.

Sales personnel VERY friendly and helpful. Got exactly what we wanter.

Our salesperson, Jag, was awesome, she listened to what we wanted and wasn’t pushy, the manager and finance ladies were very patient even though paperwork took us well after closing to finish

The service was exceptional. Ask for Chris at the Tulsa hills location - you’ll be happy you did. Got us the best price and was very helpful in discussions about the furniture pieces.

Great customer service and the CA was really friendly understanding what we were looking for.

Connor was very helpful, friendly and accommodating. We specified our needs, and we’re so satisfied with the furniture that we made a deal on that we bought several more pieces that we weren’t quite ready to buy Because we needed them. He was very knowledgeable and the manager Chris was also very helpful and accommodating.

Very nice people Chris helped us a lot

Connor Cass was excellent on showing me different furniture that would work for the apartment I’m moving into.

Very limited variety.

April was very informative about the living area. Always see April what a delightful person!!

We walked in looking fir an interior storage bench. The staff was honest and told us they didn't carry what we were looking for. We choose to walk around and ended up purchasing 2 chairs and found a great couch. The sales staff was great.....helpful, informative but not pushy. I would shop there again.

My wife and I had a super experience in the Ashley Furniture store in the Tulsa Hills shopping district. Conner, our sales associate, was arguably the best representative I’ve ever worked with. He took his time and listened to what we had to say. Then helped us find exactly what we both wanted and needed. He is incredible, which is easy to understand, after meeting his supervisor Chris. Both these guys are certainly well worth asking for. That is if you want help and need advice on the perfect piece of furniture. This is the type place I would send my mom to for any furniture needed. HL. (I am an actual customer)

Sales associate Ms. King was great. Very knowledgeable and helpful without being pushy. Suggestion: check price of product at Mathis in Tulsa before sending customers there to pickup purchase. We checked their inventory and found our purchase was cheaper there and they provided refund of difference which changed the sales associate to them. We decided to return product afterwards, but, would have purchased remaining 5 chairs from them at reduced price.

Jonathon was Very helpful and I was able to find what I was looking for.

Enjoyed our service from Connor Cass, super patient and helped us out alot. Made it worth our while

Friendly and helpful staff.

Great service! Jag is awesome!

Our experience was great, staff was extremely helpful and knowledgeable. Thank you..

Chris and April were extremely helpful in helping me find just what I needed.

Excellent service and help

Excellent customer service. Brooklyn was so great to work with. No high pressure sales. She let us shop and didn’t bother us but was mindful enough to be around when we had questions. The best experience I’ve ever had buying furniture.Low prices too! You should check this place out

Salesperson was courteous, professional and displayed a high degree of customer service making my shopping experience very enjoyable.

April was delightful to work with! She was down to earth and gave us the facts we needed to make a good decision. An excellent employee. Thank you April!!

They are very helpful and nice. I would recommend them to any and everyone.

Was greeted upon entering the store by Kyle and was asked what we were looking for , told him we were just looking , he said if I can be of any assistance to let him know , and he seen us a few times throughout the store and asked if we still doing ok and we told him yes . When we made our decision, he was right there and assisted us . Very nice salesman and wasn't pushy...Thank you ! David &Teresa Barrett

I was very impressed with the professionalism and personal interest in meeting our needs. April was very helpful in listening and matching our needs in what we were looking for. Great experience. Job well done!!

Jag is amazing and she really helped me with the design of my living room and was very knowledgeable with home decor in regards to other areas of my home. She’s awesome

Warning!!!! I purchased the “GOLD “level genuine leather $$$ sectional at Ashley store Tulsa hills!!!! within 30 days the motor fell off the recliner section twice!!! and the wedge was damaged!!! But they did attempt to fix the wedge and it came back worse than it was originally!!!!😢 And in less than 60 days the recliner seat is sagging and seat springs are already broken down to the point that I am sitting on a wooden board and a electric wire in my back!!!!😢😢😢 VERY MUCH DISAPPOINTED!!! And they advertise FREE delivery but got charged 249$$ I will not recommend you buy anything from ASHLEY FURNITURE!!! They don’t have the customers satisfaction in mind!!!!!!!!!! Once they get your money done deal!!! Total nightmare!!! Go to MATHIS brothers!!!!

Very happy with the quality and prices. Our sales person, April, was very helpful and knowledgeable. She made things very easy for us.

This is my second time working with Jonathan. He is fantastic!

Joey was great, he knew what he was talking about and made it easy! The experience was fast and painless!

Jag was absolutely amazing! She was so helpful, informative, and overall really made our experience so great. We are so happy with our new recliner!

We highly recommend Ashley Furniture @ Tulsa Hills - Ask for April

Very easy to work with, our salesman Chris did a great job!

Good work from sales to delivery. Hope for a good experience with product.

Kyle made my shopping experience easy.

It was a pleasant shopping experience with Jonathan. He was very courteous and patiently answered all of our questions. We will definitely be shopping here again.

We bought a sectional that we love! And April helped us. She was great! Not pushy and answered every question or concern we had. Thanks April!

Salesman was very helpful.

We bought 2 leather couches from this store and had them delivered and set up about 2 years ago. The coverage came with special cleaners/sealant for the couch which is nice. The delivery guys were the best we've encountered for furniture stores, very polite and cleaned up after themselves. We felt bad because at the time they had to walk these heavy couches almost a block into our apartment building and figure out how to cram them in an elevator to the 3rd floor. Which I'll add they did an amazing job!! Not one scratch or scuff mark anywhere I was very impressed. The people here are always respectful. Always love coming here because the salespeople give you breathing room and allow you to browse. We come to this store first when shopping because of this reason and they don't stalk you or ask you several dozen times if you're doing okay. It allows us time to discuss things between us as a couple what exactly we want, what we're looking for, and the price of an item on their showroom floor. Everything is easy to find, including pricing, and they have a good variety of furniture in many colors. My favorite was the chinchilla fur chair they used to have but didn't see upon our most recent visit this last weekend.

JAG IS AN AMAZING ASSETT TO YOUR TEAM. JAG WAS VERY HELPFUL AND SHE IS A GREAT SALES PERSON..

Great experience. No pressure. Salesman Andrew was helpful and knowledgeable and not pushy. Would highly recommend

Friendly sales people, great prices & excellent selection

Everyone was great

Great selection, pricing and customer service.

April helped us and she was great! Very knowledgeable. Gave us space to look around but extremely helpful when needed.

My Salesman was Kyle Dziadula. His greeting was friendly, not pushy. I told him what I was looking for and he took me directly there. Asked me a few major questions and showed me the options. He took his time to know exactly what I wanted. Therefore, my purchase was easy and quick. It was a great experience. Everybody was very efficient and I was out within no time and had exactly what I wanted. Thank you so much.

I enjoyed the salesperson that waited on me

Hey just wanted to leave a shout out to Chris Bullock for being such a great help in picking my living room furniture. He was by far the best sales person I have ever had. He even let me text him about what I wanted to add to my selection when he was not at work. My experience with him and the others at Ashley's was great, no pressure at all to make a decision immediately and when I finally did everything was ready for me quickly no having to wait for hours. Thanks for all your patience with me guys, I love the new furniture.

It was great. The people there were very knowledgeable and super nice!

Brendan Crocker and his Tulsa Hills support team of Jonathan, Andrea, and Brandi are an outstanding asset to the Ashley Homestore organization. The entire process was a seamless and satisfying experience.

Chenoa provided us with great customer service with our purchase of a California king bed frame. It was delivered ahead of schedule even though it was a special order item.

Staff was very helpful!

Again…. Easy transaction. Brendon Crocker helped me today. No pressure. Very helpful, personable and pleasant. I love my purchase and excited to get it in my home

Jag and Hailey were an amazing team that got us in and out of the store in no time. It was extremely easy and quick to buy our couch!

We were treated with very well. Our sales representative Jonathan was friendly, and exceeded our expectations.

Excellent service and good choices of furniture. Sales people knowledgeable too! Very happy with our choice of recliner.

Hailey and Jag were phenomenal! I could not have survived without these two ladies! Thank you so much!

Our experience at Ashley was so easy and fun. Joey helped us and went above and beyond to help us find a set up that fit our style. I had him running laps around the store and he had a great attitude the whole time. :D Andrea helped us at the end and she was great as well! Will be back!

Chris ane Kelsey were a great help! The service they provided was excellence and look forward to doing business with them in the future.

April and Kelsey were great! April was really personable and helped me find the right couch for me at a reasonable price. I'm very happy with my shopping experience at Ashley in Tulsa Hills!

Thank you Jag, Hailey and Brandi! Very excited about my new sectional!

I was at the store today and bought a new rug. Andrea was very helpful in finding what I needed!

I had a great experience shopping here. I initially came in here for a rug and to look at sectionals, but I ended up getting a couch (That I have been eyeing for a while), ottoman, and a rug. Kuyler was great! It was an easy checkout with 0% financing with Brandi! Highly recommend!

Love this store!! Very nice furniture and accessories!! Very nice sakes peopled! Highly recommend!!

My partner and I called ahead to see if they had the couch we shopped for online, in stock. April answered the phone just after opening time, and told us they had them in stock and to ask for her when we came in to look at the floor model. We got there about an hour later and April was busy with another customer however she was able to set us up with their manager to help us buy the couch, and even took a quick second to come over and introduce herself and thank us for coming in and asking for her. Great customer service, and love the couch so far!

My friend needed a whole new house full of furniture. We started at another big store and found nothing that she liked. Not one item. We decided to go to Ashley Homestore - got lucky and found Jag !! Or she found us ! Absolutely no pressure from her. She literally walked around the whole store with us only to try to figure out the styles that we liked. Jag never tried talking us into anything but once she knew what style we liked she showed us a ton of furniture that my friend fell in love with ! Jag also worked with her manager and got my friend one heck of a deal ! We went back 2 weeks later and bought lots more ! And, honestly the main reason we went back was Jag !! Gosh, we almost feel like we’re friends with her now ! Lol ! If you’re looking for great furniture and a friendly salesperson then you must go to Ashley and ask for Jag !! I promise you won’t regret it !!

Working with Jag was amazing! She is energetic and super friendly. We have been back to the Ashley store in Tulsa Hills 2 additional times and requested Jag she is amazing. Cashiers, Kelsey and Andrea were very helpful and nice.

Go see Jag at Ashley Furniture Store in Tulsa HIlls. Jag was my salesperson, she is most honest, kind and understanding. She listened to what I am needing and was very helpful even though they do not carry what I am needing. I appreciate her honesty.

Johnathan is a good listener and helped us pick out the type of furniture that we were looking for and not just trying to sell us anything. We really appreciated that. He also got the store manager involved to help us resolve a warranty issue. Brandi and Nate also helped complete the sale.

Very kind and helpful staff!

We love our new purchase and Jag was great to work with. No pressure and a quick process to take advantage of the 0% financing being offered right now.

We went in looking for a dining room set, the staff and service was great, we found exactly what we were looking for and got a great deal on it. We will continue to shop with Ashley.

I entered the store at 7:56 not realizing they closed at 8 pm. I was greeted by Nathan who assured me there was no rush and he was more than willing to stay and assist me. The experience was amazing! I never felt rush, and he gave me space to browse but seemed to always show up when I had a question. Andrea was great to assist with my financing needs (very prompt and efficient). We ended up with a new living room set and rug. I think I am going back today to purchase a mattress! Top notch customer service.

April and Kelsey were absolutely wonderful and sold us the best couch ever. Definitely recommend!

We dropped by Ashley's for a specific sofa. Andrew was so helpful and kind and Brandi was equally so. We walked away with exactly what we wanted. Our experience couldn't have been better. Thank you Andrew and Brandi!

Jonathan Cleath was extraordinarily helpful and knowledgeable about their inventory- without ever being pushy. My wife and I will look for him whenever we are shopping in Ashley!

Had an absolutely amazing experience while deciding on living room/bedroom furniture. Our salesperson, April, took her time with us & was so knowledgeable about the products. She was quick to understand our style preferences & made some great suggestions. We won’t hesitate to return.

Chenoa was amazing. She was very prompt with responses and never tired of my inquiries. Thank you Chenoa. Andrea and Brandi were also very helpful in financing my furniture. They were very competent, friendly, and made us full like family. Thank you ladies. I must also thank the manager Brendan. He was very helpful in negotiating reasonable prices for the items we purchased

Chenoa is amazing, helpful, courteous and professional!

Very fast and great

I recently moved from Florida to Oklahoma and had a wonderful experience at this store in Tulsa Hills. We were offered assistance right away and Jag was able to help us find our dream couch!! It was fast and easy without anyone rushing us or making a quick decision. Jag was very friendly, helpful, and truly showed interest in helping us find exactly what we needed. Kelsey & Jag helped with the checkout process and were super friendly. I will definitely be back for other furniture needs for our new home. I highly recommend having Jag help you find what you need. She’s amazing!!!😊

Always a great experience at Ashley. Ask for Jag when you stop by. She has a great eye for design, is super customer-focused, no high pressure, and eager to work hard to get the best price possible for your purchase.

Joey showed me exactly what I needed. He was very knowledgeable and personable. Andrea was efficient and very polite. An overall good experience finding just the right recliner for myself! I will definitely be a return customer.

Hayden was very helpful and helped me find exactly what I was looking for.

Go see Jag at the Tulsa Hills Ashley store. She was super helpful, friendly and awesome to work with. Andrea at the cashier was was helpful and friendly too.

Joey was very helpful and knowledgeable. Kelsey was very helpful as well. Highly recommend Ashley for your furniture and accessories needs.

Haden was The Greatest salesperson was a 5 starr experience And Helsey in finance was great thank you for one of the best shopping sprees

Jag and Andrea were great! Thank you so much for all of the help with our new couch and furniture.

Friendly, not pushy.

Good selection of recliners. Kyler is an exception sales associate. Well mannered and answered all our questions. Not pushy.

After receiving poor customer service throughout the week from different customer service reps, I ran into Joey at the Tulsa Hills location & he was AMAZING!! He truly made me feel welcomed & was willing to show me everything that I was interested in. He answered all my questions & helped me pick out a replacement sofa for my living room. Thank you Joey for going above & beyond with your customer service!

A special “Thank you” to April and Brandi. April you made our shopping experience easy. You listened to what we were looking for along with the style which made furniture shopping actually enjoyable. Checkout was quick and smooth - thank you Brandi. We are excited about our new purchases. I may be back to buy a few more pieces but don’t tell my husband! Hahaha!

Attentive customer service, very helpful and knowledgeable.

Great place everyone was super nice and and helpful. Especially Kelsey and chenoa!

Bought my first furniture set here. They made it a special purchase. Sales person was Chenoa! She was so knowledgeable on each piece of furniture and fun to talk with!

Jag and the team at Ashley Furniture really messed up our order by not telling us about the mattress protector and pillows necessary for you to be able to do an exchange or refund. The customer service at this store is awful. They will take advantage of you so be careful.

Loved the young lady who assisted us. Great selection of nice furniture!

Wonderful customer service

I was so relieved to find a solution to my mattress dilemma today. Jag met me at the door and was the perfect mix of professional and friendly. I definitely had sticker shock when I fell in love with the cooling mattresses and she found an amazing pillow top that fit my budget.

Jag, Hannah, and Kelsey were fantastic! They helped us select beautiful furniture.

Chinos King really help me find what I need with what I could afford. And setting up delivery at the front desk was so quick, I forgot the lady’s name that helped me there 😅

In my experience, furniture shopping has always been stressful. Nathan was so helpful. I really appreciate him. Anytime I’m in need of furniture I will always look for him moving forward. The Memorial Day sale is great and Ashley has so much to offer.

Johnathan made me feel as if I had a personal decorator. Great advice, genuine kindness and professionalism. We will buy furniture from no one else.

Joey was wondering very informative an kool. Andrea had Great customer service.

I recommend Ashley Home Store (Tulsa Hills) for your shopping needs. A special shout out to Andrea & Joey, who made my experience seamless. Easiest shopping experience ever!

Shopping at the Ashley Home Store in Tulsa Hills is one of the best decisions I've made. The wide variety of styles, complimented by such a professional yet personable staff made all the difference. I would especially like to thank my sales person Jag, who understood what I wanted and guided me effortlessly through the process. A big thanks also goes out to Zach who assisted Jag in making sure I was afforded the best pricing and all the special discounts that were available. I wouldn't hesitate to recommend this store to anyone and will positively continue to shop there in the future.

Chenoa was very helpful and friendly. She went out of her way to help me find what I wanted. When we checked out with Andrea, she walked us through all our options. Great customer service from these ladies!

Mr. Greg Peterson was professional, knowledgeable, and very helpful. Store staff very friendly & willing to assist me whenever it was necessary.

We had such a great experience at this store! Chenoa was knowledgeable and led us directly to what we were looking for. She talked us through some options and was extremely helpful. Can’t wait to get our new couch!

I was greeted and not pressure into buying

April was awesome. Very efficient and knowledgeable. Will definitely shop there again.

Kyle showed me an adjustable base and was professional and knowledgeable of the product I wanted. I wasn’t going to purchase that day but because of the mattress demo, I purchased that day. Andrea was in charge of my financing and did and excellent job in explaining the terms and was also very knowledgeable about all of the financing options.

Our salesperson Cheona, and the coworkers were awesome! Very informative on all of our questions & very helpful! Also she helped us with a bed for our granddaughter to fit her. Thanks. Sharon

Chenoa was great. She was patient and very knowledgeable. We’ll definitely come back to her.

April was very helpful in furnishing our new home and making sure we had the best available options for no interest financing!

Had a great experience picking out patio furniture. Joey and Brandi were helpful and knowledgeable in picking out our furniture.

Nice selection and friendly service without being all over you. Chris dud a great job and knew his products. Go see Chris.

The salespeople at this store are top notch! My initial visit to the store was just an exploratory mission to determine what kind of furniture they had. April made my visit so enjoyable and was so helpful that I couldn't wait to go back. She was not available for my second visit, but Hayden did an extraordinary job, making suggestions and explaining details. She went far beyond what was expected. There was a glitch with the financing, but with the help of Kelsey and store manager, Zack, it was all worked out to everybody's satisfaction. I kept them after hours and they never complained. These people are awesome!! I will definitely return for future purchases and I recommend this store to anyone looking for a wonderful shopping experience.

Every thing was great until I got home with the new purchase and it was the wrong color. Called the store and they were able to get me scheduled for a pickup and delivery in a couple of days. Turned out my wife liked what I brought home so I cancelled the pickup and delivery. All is good. Happy wife happy life.

Coach Pete has to be the most amazing sales person I've ever met. He was a gentleman, very polite, and no sale pressure. He knows the stock on board. ,and he enjoys his job. I'm thankful he was my sales person. I love the furniture I bought. You have top quality furniture I'm so excited.

Kyle Dziadula was great to work with..No pressure sales. 👏

Great experience with Jonathan Cleath! Did not necessarily intend on a purchase same day, but we did ——thanks for all the help man!

Johnathan was great! Super helpful and knowledgeable.

Gregory was my salesman he showed me and my wife exactly what we described

Ask for April she’s wonderful

I was just discharged from hospital after total knee replacement and needed a powered recliner to sleep in downstairs until I can climb stairs safely. Chenoa at the Tulsa Hills store was extremely helpful in every step of my purchase. She is my go to furniture associate!

Our sales person Greg Peterson was awsome, very professional and courteous. Whole experience was fantastic

Hayden was excellent

We had a wonderful time. April was amazing she listened to what we needed and showed us exactly what fit our needs. 10/10 would recommend

The first time we went in Andrew helped us and did a great job, going above and beyond to help us. The second time we went in April helped us and did a great job as well. We were indecisive about what we wanted to go with, but she was patient and went the extra mile to help.

Jonathan was super helpful and answered all my questions. I was able to find exactly what I was looking for!

Sales associate,April @ the Tulsa Hills location was SO great!! Very knowledgeable,great sales skills and very personable!! We will most definitely be going back & also recommending her to friends& co workers who are in need of furniture & the 100%customer service we recieved from her. Thank you April!! :)

Good experience we found some nice couches, and we even got free cooling mattress covers. :-T

I originally went to the Owasso location and was unable to browse the store without the salesperson hunting me. After an hour I left. A week later I went to the Tulsa Hills location and was greeted by Chenoa. She allowed me to browse the entire store before approaching me. Within 30 minutes I chose the pieces I wanted and completed the purchase without feeling any pressure at all. I recommend this store to anyone looking to purchase new furniture.

Excellent furniture store. Great customer service technician. Great atmosphere. Would definitely recommend

Bought the Ashley Realyn desk. Desk was beautiful, but there was so much off-gassing from the glues and engineered wood, I couldn't use the desk. I returned it. Low quality. Customer service not easy to deal with. Won't shop there again.

Nathan was very helpful & courteous.

This is always been my Go To Store for furniture & will still remain. The atmosphere is very nice, employees are friendly & prices are manageable. Love this store.

Lot's of everything. Would definitely recommend.

Fantastic from start to finish!!!

The exceptional professionalism from their staff. Excellent knowledge of their product, especially when it comes to their mattresses. If you are in need of a mattress, go see Andrew at the Tulsa Hills Ashley Furniture Store. He has sold our family two mattresses on two different occasions and we are very pleased.

Kyle was amazing. He answered all of the questions we had and helped figure out what mattress was best for us. Thank you for the great service Kyle. Most importantly he listened.

April was very helpful and worked hard to make sure we we’re happy.

Exceptional service with reasonable pricing

Nathan was our salesperson. Knowledgeable about his product, and kept the price within the budget that we had planned. He is personable, and was very easy to work with. An asset to Ashley Furniture.

April was a phenomenal sale woman and an absolutely wonderful human being! She only asked a few questions to get to know what we wanted and helped us pick out the perfect couch and loveseat for us! 10/10 would go back and buy from April again!!!

Experience was quick and easy.

My husband and I came into the store hoping to find our ‘forever’ furniture. We walked in without someone bombarding us - then we were greeted by the most respectful & helpful man we’ve ever encountered at a furniture store. Huge shout out to Greg P. for being so helpful & kind. We came in for a list of things and he made sure we checked all of those things off our list, while making sure we loved what we got! I’m very impressed with the professionalism of the Manager, Hannah. She is very nice & always willing to help with the perfect attitude. She is awesome! I would recommend this location to ANYONE. Way to go Ashley Furniture!! You have 2 awesome employees.

Great service and pleasant and friendly staff.

Sales staff was very informative and very helpful!

Cody, Hannah and Kyle were great to work with and informative. Thank you

Hayden was wonderful. She was very patient. Great experience. However. when they delivered the two recliners the power chord they left for one of them did not work. In fact it was old and worn looking. I was assured that Customer Service would contact me and make it right. Three days later and several phone calls from me, I still wait with a chair that does not work. Not at all. I am a very disappointed and unsatisfied customer. I wanted to give a good Google Review, instead I give a horrible one. Boo! to Ashley Furniture customer service. I will think twice before ever doing business with them.

They delivered a used couch to me and nobody seemed to care.

Jonathan Cleath was a great sales person and extremely helpful with my purchase.

Andrew was an excellent Salesman. He made shopping for a new mattress so easy! He was very knowledgeable on the brands and found the perfect fit for us. Financing was also very quick and easy! I will definitely come back for future furniture needs!!

Sales reps are very nice. Had nice selection of furniture to choose from. Prices are very reasonable.

Friendly and helpful!

Great !!

Loved the ASHLEY store in Tulsa and the salesman Kyle! He was great with the different lines of furniture and different options!! He was a very helpful salesman but he also worked on his day off!! We will be back!!

I ended up at Ashley because I took the wrong exit…😱…Yet Hayden made me feel at home as if it was a planned trip….he listen and gave great ideas and input towards my choices….I recommend this location to anyone….great job👍🏾👌🏿

This place is amazing! The employees/workers were very helpful and kind, i really recommend this place.

Chenoa was a huge help in picking out our barstools! Would totally recommend her with helping you! 10/10!!!

Ask for Andrew. No pushy sale, he listens and helps you navigate the process without feeling pressured. Thank you Andrew!

Friendly, helpful and honest staff. The furniture is nice quality, pricey but will last a long time making it worth it.

Nathan T was absolutely amazing in every way!! He was incredibly helpful, kind, confident, not pushy at all. He explained things very well. He wasn’t a “salesy” kind of guy. Very knowledgeable. I could tell he had my true best interest at heart. I am incredibly thankful for him and would definitely purchase from him again! Thank you so so much for your help Nathan!

Had Chenoa help me out with a living room set. Awesome help. Super sweet lady and I believe everything online was here at the store. Very nice store and staff. Would recommend visiting.

We were very impressed with Ashley furniture. Nathan worked with us and was very helpful! Highly recommend Ashley furniture in Tulsa Hills. Ask for Nathan!

Loved it very helpful definitely recommend

Caitlyn was welcoming and very helpful. Selection was great for living room furniture.

Nathan Thietje is the best salesman ever! Took great care of us and was always willing to help. Will go back just for his customer service!

The gentleman I worked with was so nice and friendly, helpful. The store was very pretty and well layouted. My son and I were impressed with everything!! Thank You!!

Customer service was great

Caitlin was awesome! Very easygoing, not pushy. I’ll definitely be back to shop with her.

We went in to look for a recliner. They were understaffed, so we got to look around without being hounded (which was honestly so, so nice). The manager got us started on our purchase, and then Caitlin finished us up. They were super kind, helpful, and efficient. We will definitely be using this Ashley again for future furniture purchases.

Andrew is a delightful person to work with. Everyone is very pleasant and helpful

Caitlin helped me find furniture for my living room and bedroom and was super helpful. The furniture I received is extremely low quality for the price though. The furniture showed up in October and I’ve had to have a loveseat replaced that showed up damaged, now I’m having the cushions replaced on the same love seat because the stitching failed. There’s small chips in corner of the coffee I ordered, and the tolerances for my TV stand are super sloppy, so a drawer on it has a noticeable droop to one side. The slats/mattress supports on my bed are made of a substandard particleboard, so one of them is broken already. I would give them a 1/5, but the customer service experience was good.

Nathan T was our sales person and he was excellent. He was patient with my asks and thorough. He also worked to get us the best deal! Appreciate him greatly and would recommend him!

Thank you to the associates for all your help!

Smooth and easy experience

Joey was very helpful and patient as we walked through the store. Satisfactorily answered all of my questions. Very good experience.

My sales person was wonderful! Very helpful

The sales person was great. The manager was rude. I asked if I could purchase a lamp shade and I heard her say “she can go anywhere to buy a lamp shade, TJ Maxx, wherever even Walmart, just not here “. Very rude.

Nathan hosted Great hospitality. I was not over pressured, He was very patient and helpful, did not seem anxious. Thank you Nathan!

Found what we wanted…it was in stock…finance process was quick and Kyle and staff were very courteous.

Gregg Peterson is a top notch salesman, extremely courteous and very well mannered. Not pushy at all. A nice gentleman to talk with!

We love the store. Caitlin was so nice and made the process easy. Ashley has beautiful furniture. Looking forward to going back again.

Bought a recliner that needed delivered. I told him that I had to have it on Thursday. My husband having surgery on Friday and need the recliner before. I was reassured that he got it scheduled for delivery on Thursday . At 1 on Thursday I called to check on my delivery. Salesman didn't have it in him to tell me I wasn't being delivered. He passed me to his manager. Who said he called. I never received a call. My original arrangement was if they couldn't deliver I was canceling the purchase. So now I'm waiting on a phone call again. Mathis Brothers has such a terrible delivery service. Don't promise what you can't deliver. Will not be back to Ashley furniture.

Great customer. Salesperson was wonderful. His name is Jonathan Cheatham. He answered all my millions of questions and got me fast delivery and excellent price. Thanks so much!!!

Great experience, honest & knowledgeable salesman, friendly staff, comfortable setting with a casual sales approach so that you do not feel attacked. Completely recommend!

Very friendly and nice people. No pressure sales. Very willing to answer anything you ask. Very welcoming.

Great customer service. Jon Stone had my purchase up front and ready for me when I walked in. He always showed me some wall hugger chairs for a future purchase. Brandi and Jonathan was very polite and gave very good customer service.

Thanks Nathan for all your help and service today,

Million Dollar Salesman 😉

Zach was incredibly helpful and worked to meet our needs perfectly.

Great prices and great service

We had such an amazing experience! Our salesman, Kyle, was extremely helpful throughout the whole process. He allowed us to explore all of our options and choose the best combination of furniture for our new home. We are so happy and so excited for our new mattress and bed set!

Nate and Kelsey were extremely helpful and they never made us feel rushed although it was past closing time. We ended up purchasing a nice dinning table set.

Brian was very helpful in finding the theater loveseat we were looking for.

Very friendly and helpful staff

Friendly associates. Good teamwork.

I have to say that Nathan at the Tulsa Hills location was the most precious young man I have ever experienced as a salesperson. It made my day to meet him and talk about his family with him. Thank you Nathan Thietje.

Predatory practices…returned monies to an incorrect account

Very helpful on finding what I was looking for.

Thank you to Dillon for working with me on finding the exact living room furniture I was looking for. I appreciate his patience and good service One thing I would recommend for the store is a large open sign. The store front appears dark and it’s difficult to see that the store is open. My thinking is have personnel park in the front. I always want to go to a store that shows people are shopping there. 😀

Very professional sales and financial support individuals. Great prices and delivery. A+ experience

Had an awesome experience with our sale person she was very helpful and I enjoyed our visit to the store and we got what we were looking for for our new house. Will come back again

Fast, helpful and efficient! Will be back!

One of the worst buying experiences I think I have ever been through all the sales people are worried about is how fast they can get their money I will never buy anything else from them.

Jonathan was very helpful and not pushy. He was respectful of my time and space. They will be the first on my list for my next purchase.

I was at Ashley furniture at Tulsa hills just looking and Brain did great I got what I wanted plus a little more.

Hayden Millon was very helpful and knowledgeable

Go see Nate at Ashley Tulsa Hills. He took great care of my wife and I with a mattress that has helped our sleep big time.

Wonderful staff! I went back multiple times because I couldn’t decide and they were so kind and patient. They got me GREAT deals!

Always getting the best deals

Nathan Thietje at the Tulsa Hills store was great!! He let me browse uninterrupted until I was ready to make a decision and was super helpful! And then he gave me a great deal on a bundle!! Thanks Nathan!! 😊

Hayden Million, great sales associate. Got us everything we were looking for quickly!

If I could leave 0 stars I would. We purchased a mattress and a bed frame last September and was told by a sales associate that we could do 24 month no interest financing. The frame was supposed to be delivered in January and it got pushed back every time we called for an update. By this past April we cancelled the bed frame and asked for a refund and asked that the money be put on the card we paid for it with. We never saw a refund and when we called the front desk lady told us that it would be applied to the rest of the amount we financed which should cover our remaining balance that we financed but that we wouldn’t see the money for 2-3 months. 3 months later when we looked at our bank statements for the amount we financed there was no change in our balance so I went up there to ask where the money was applied. No one at this location could help me or even read the invoices for our purchases to tell me what exactly I was charged for and what we financed. They said they couldn’t do anything to help me and sent me to Mathis brothers. Mathis brothers couldn’t figure it out so they sent us to a different Ashley location who ended up sending us back to the tulsa hills location once again. Because no one could figure anything out for us we were charged interest on our financed amount because the sales associate messed up and put 12 months instead of 24 months interest free financing. We were told there was nothing they could do since our original sales associate was fired and now we are paying even more for a piece of furniture we never received. Our balance is now almost as much as it was when we originally financed our mattress a year ago and have been paying off and the only thing they could do for us was give us a gift card that’s worth a fraction of our balance.

Very nice store and Caitlin Key was very good and knowledgeable. Very good customer service!

Chanoah was exceptional.

Chenoa was our salesperson; she was incredibly knowledgeable and helpful. We would definitely recommend asking for her if you plan to shop here!

Thanks, Caitlin, for getting me and my wife some great deals, and making sure we were taken care of. Great service and really helpful!

Went in and bought a couch and Hayden million was a huge help

Great service. 2nd time I've been in in last 5 months to purchase. Greg Peterson is awesome. I highly recommend him when you there. Thank you

I had the best experience purchasing furniture for our new home. Chenoa was very helpful throughout the process. She was knowledgeable, professional, and was so patient. Great selection in store and what they did not have in stock was very easy to browse through on the kiosk. I will definitely be returning in the future.

Hayden Million was our salesman. He was great. Very helpful but not breathing down our necks!

Very kind and helpful staff. Very nice furniture!

C King help me get what I need for my bedroom. She will be my sales person for that store 😁

Nathan was very efficient, very professional.

I had a great experience with Greg, he was polite and understanding!!

Awesome experience coach Pete (Greg peterson) helped very well he did an awesome all while training another person he stayed within my budget and it was an easy process!

Jonathan C. Was wonderful and helped us find all that we needed. We left feeling taken care of for our future delivery.

Chloe and Kelsey were very helpful and friendly. Would recommend both!

I’m a return customer and always leaves pleased with the service and my purchase. Greg Peterson is excellent salesman. You should ask for him.

Andrew was so helpful but not pushy! Will definitely shop here again.

What I needed I would have to order online, so I left!

Really don’t like to post these too much…. But wanted to share so others don’t make the same mistake I did. I went a few days ago and told my sales person (chenoa) I needed a whole new bed and mattress because I was upgrading from queen to king. She was initially very nice and good with my daughter too. She even said she got the manager to help us “save some money” he told us a price and it was $1900. We get all squared away and I go to sign and she said okay it’s $2000. And I asked her what changed because I was confused why her manager told me a different price. She said she forgot to add on the loyalty fee. (They made me pay this, I didn’t ask for it) I should’ve asked then for an itemized receipt but I didn’t, I agreed to pay because at this point I felt like I could trust her. We get to the car and I notice a weird charge on the receipt and that my total was over 2k and I couldn’t figure out why based on what I bought. My husband comes home with our furniture and a $160 mattress protector I DID NOT consent to or ask for (the weird charge) but NO box spring!! She didn’t even get us a box spring but charged us for other items 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ So I look at my receipt in detail and see another charge. All together she added $222 worth of things I didn’t ask for or agree too. I call the manager and he said we can refund it but have to drive all the way to Mathis brothers in Tulsa even though we had already been there once that day and live an hour away. Very annoying and such a waste of gas. All around very bad customer service and really just wanted to get every last dollar out of me. Never trust a sales person 😝

Pretty good place zero percent interest rate.

Super helpful and no pressure shopping! Thanks Chloe!

I just wanted to give Chloe a shout out! She is so warm, friendly, and helpful! She always shares about sales and deals online which makes me want to come shop more often! 🙌🏻

Kyle Dziadula was AMAZING! He helped me measure to ensure the furniture I wanted would fit my needs. I didn't feel pressure nor did I feel rushed to make a decision. I definitely made the purchase after his help. He is a complete professional in all areas. It was a wonderful experience and I will continue to buy from Ashley Furniture and ask for Kyle specifically.

We dealt with Angela Z. and Chenoa at both locations. They were amazing. Chenoa and Angela went above and beyond. I would recommend them to anyone. I am very picky and they made it a wonderful experience.

Wasted an afternoon in the heat and at the warehouse because store personnel don’t know their product. Highlight was helpfulness of young man at the warehouse who helped us sort it out

Nathan Thietje was fantastic, no pressure, extraordinarily honest and knowledgeable. We will continue to use him for future furniture needs. Great experience.

Kaitlin was very helpful,very good helping me pick the items that was best for me. Good customer service

Sales person was very helpful and polite, worked with us got what we wanted and out the door in less than 30 minutes.

Josh was so helpful the entire visit. He stayed close by without harassing. He helped with measurements and was able to answer all of our questions. Overall a pleasant experience

Kendall was a huge help! Wonderful experience.

Chloe was very informative and did great showing us different options. She’s great at her job!

Hayden Million was very experienced in mattresses we left with a nice mattress and adjustable base thanks so much for your help

Chloe was super helpful and informative! She was friendly and made sure we got the best deal and got everything we needed!

We were looking for a lift recliner for my fiance. As we are in our late '70s it gets hard to get out of a regular recliner. We were having some trouble finding anything so tried Ashley's in Tulsa Hills Shopping mall. They had just what we were looking for. I was so impressed with the chair, I asked if they would make us a deal on 2 lift recliners. So now we have 2 lift recliners and we love them. Great chairs.

We were treated so well by Jonathan who showed us around to see all the furniture that met our criteria. He was very patient, friendly, informative and works to give clients the best deal!

It was nice to go on our own pace to look at furniture. When we needed our salesman he was close by but not pushy and very helpful. We got what we wanted.

Jonathan helped my husband and I find quite a few pieces of furniture for our new house from living room to bedroom and office. He helped us match all of our furniture and was THE BEST at helping us pick a rug! I have a tough time seeing the vision of what it will look like all put together, but I just showed him a picture of our living room, and he was able to pick out a rug that couldn’t have been more perfect to match the furniture we picked and the house! He’s the absolute best, and we will definitely be back to work with him whenever we need new furniture in the future! He also found us some discounts, so go see him when you go to Ashley, you won’t regret it!!

Went in to just decide what my options were after my remodel is finished and Kendall was amazing. She knew I wouldn't buy that day but still worked with me to understand what I was looking for. You can bet this is where I will go when I finally get my remodelling finished. Great service!!!!

Had a wonderful experience shopping, Kendall was a big help! Will be asking for her from here on out!

It was such a pleasure to work with sales associate Chloe B. She was very helpful and she took her time helping us with our needs . Thank you Chloe !

Great product and service !

Chloe is the best! She is so helpful and kind. What attracted me to this store specifically was her sharing some of the different styles and sales on social media. For a mom like me with four small children, going into a store can be a huge task. So, I love being able to have a “like being there” experience online.

Kendall made sure I had a great experience at this store. Showed me exactly what asked for. I was in and out in an hour. They also had everything I needed in stock except for 2 end tables. Definitely will be back in the future.

Benjamin Kost went above and beyond to help us find the perfect furniture.

I had help from Caitlin and Caden and they were beyond helpful and made sure I had help making the best decisions for me and my family!

I had an amazing experience with Andrew. He made sure I was taken care of and did an excellent job and I'll definitely be returning to Ashley to purchase furniture in the future.

Caitlin was wonderful! She helped me get exactly what I was looking for at a good price. She even saved me some money. Im grateful and will be a returning customer or a third time.

Caitlin was very helpful when i was selecting my new furniture i look forward to purchasing from her again in the future

Chenoa was great. Jumped right in to help us we were in and out financing a bed in less than 30 minutes. Thank you so much!

I had a Great experience at thisstore . Our sales person Lexi was Great she gave us the time and space to look around and made herself available when we needed her she checked stock to see if item was in and when we would be able to get it and asked us what day's and times worked for us. Had to leave and come back and when wedid the man manning front turned out to be manager very nice man introduced himself and asked if he could help usnot knowing we hadbeen in. We told him we had been working with Lexi and he went to get her. Long story short Excellent customer service. They called when they said they would several times updated us with any changes and delivery did everything they said they would and more very very happy . They should go over to there partner store and give them lessons on how to treat customers (M.B) Management has got a great staff they work together like well oiled machine. They made us feel we we're important and wanted our business. Thank You for such great service

Great and friendly customer care.

We had the best sales associate Caitlin Key. Made things quick and easy.

Chenoa was wonderful and I found exactly what I was looking for!

Great no pressure sales. Hayden did great job as our salesman!

Chloe was really sweet and helpful I didn’t know the first thing about buying furniture but she was so knowledgeable and helped me get everything I need!

Bought multiple things here, and would buy here again. Chloe in sales helped me pick out a couch and bed that I’m very happy with. Chloe was very helpful and nice. Overall great shopping experience

This is my second time purchasing furniture from Ashley’s and both time I have had an amazing experience! They offer a great variety of some very nice furniture and I found exactly what I wanted. More than the furniture from there, the experiences with the agent I worked with is what kept me coming back. This time I had the pleasure of working with Greg Peterson. Greg made my experience more than remarkable. He was one of the most personable people I’ve had the pleasure of meeting. He was patient, friendly and only help me guide the experience, opposed to being pushy like a lot of the agents you meet at other places. On top of that he went above and beyond it helping me get the best deal I could. It was truly because of him I purchased my furniture on the spot and I would strongly recommend anyone looking for new furniture to go see Greg Peterson at Ashley’s furniture in Tulsa hills!

We always find exactly what we want in the store and check out very timely

Thank you do much for the wonderful experience we had buying furniture. Chloe was so helpful!

I had a very positive experience with Chloe. She was super friendly and awesome to us! We will definitely be back!!

Chloe was amazing and we’ll certainly be back!

Chloe is very kind, helpful and knowledgeable. She goes above and beyond for her customers and is very hardworking. I definitely recommend seeing Chloe if you're shopping for furniture.

Caitlin was very helpful and knowledgeable. She was not pushy and had a very calm demeanor. Great experience!

Pro: Great customer service, great prices. Very accommodating with inventory and availability. Con: Local deliver charge seemed expensive.

Caden Key helped us purchase our furniture. Super nice guy and was able to find things in our price range and our liking.

Greg Peterson was really nice.

Service was good, lots of nice furniture.

Really good furniture selections. All of the sales people are super cool!

First time purchasing furniture and Ashleys Furniture made it a great experience! Chenoa was super helpful answering all of our questions, informing us on all of our options and helping us save on our purchase! Johnathan was also very helpful in setting up delivery, answering our questions and being efficient with our time! Super excited to start using our couch! Thank you for your help!!

Caden👍🏻

Hayden helped us pick the perfect bed.

Caden Key helped us at the the Tulsa store off Olympia and did a great job!! Good customer service, very professional, answered all our questions, and was awesome to work with! Excited for our new couch!

Glad I stopped in before memorial weekend. Nathan greeted us and checked in several times to ensure I was ok. Best part, he was able to save me a good chunk of money with my living room set!!!

Hayden M was extremely helpful with my decision and purchase of my new couch. I’m so excited to have it delivered and enjoy it! - S. Fleetwood

We LOVE the Ashley store, you can shop by yourself and have help nearby if you have questions. Chloe and Kelsey helped us immensely by finding the right coffee table and checking us out in an easy and timely manner. We will always purchase our furniture and rugs from Ashley- thank you for taking care of us!

Caden Key was full of knowledge and worked with me on buying the perfect adjustable bed. I feel he worked for my interest. I will return to Ashley’s when I purchase any furniture items going forward. Caden I was impressed.

Nathan helped us pick out a great couch, it was quick and easy, there was no pressure at all! He did a great job and was super friendly! Excited about our new couch!

Jonathan Cleath is an amazing salesperson. Would definitely recommend!

I work at Grace Skilled Nursing in Jenks and purchased a recliner for a resident. My salesperson was Jonathan Cleath. Jonathan went above and beyond and was very personable. Would definitely recommend this store!

Nathan was so helpful and attentive during our time there! He made our decision a fast and easy one by being knowledgeable and giving us the best information possible.

Great and quick service.

Coach Pete is the man! I was on the hunt for a good mattress and have already gone to 2 other mattress stores before walking in. The other stores were fine but I was mostly followed around and didn't receive much help and honestly I just felt uncomfortable. (Do they have to silently stare as I try each mattress?) I walked into Ashleys and was immediately greeted by the personable Greg Peterson aka Coach Pete upon entering. He immediately told me he will not try to push anything on me and instead will give me the information I need to make my own decision. He asked me a few questions about my preferences and then off we went on a mattress journey. He gave me a good pillow he helped me pick out and guided me through the world of mattresses. I learned so much from him (I learned proper pillows are just as important as a good mattress!) and I never once felt pressured. He took his time and gave me the full experience of each mattress and what it can offer, as well as offering me information and andecdotes making the experience fun and personal. He was also kind and attentive to my mother, who was feeling a little ill that day due to her chronic conditions and brought her water which was sweet. I spent more than I wanted, however I feel as though I got what I needed. I mean can you put a price on a good night's sleep? I have back issues and some medical problems that affect my sleep and I have not had a good night's rest in so long. I feel confident that I was given the proper knowledge to make a decision that is best for me and my personal/medical needs. If I bought a mattress at one of the other stores I went to it would've been fine, but this personal journey helped me choose more than just "fine." After getting what I needed he helped me carry some items to my car and brought some extra water to my mom who was very appreciative :) Thanks Coach Pete! It's Tempur time!

Great experience looking for a recliner for my mother. Coach Pete was awesome! Would answer questions and give us details about furniture then step away so he wasn’t right on us the whole time. He was so respectful of my parents and they loved him as well. Thank you for a great experience!

Loved working with Jonathan stone on buying my new purple mattress what a good sales man great job Jonathan

Good experience. Friendly sales staff. No high pressure.

Went in there got exactly what I needed my salesman was awesome Caden Key he's the best Thank you Ashley

Nathan was very helpful and congenial. We were there a looong time. Look forward to receiving my beautiful new bedroom suite and comply chair.

Horrible service!! Ordered a sectional and was told after it would be delivered by 4/20 by their customer service when I called to ask when it would be here. Since then it’s been pushed back four times. Which with the supply chain issue I can understand but when it kept getting pushed back I asked to cancel the order. And was informed it was a “custom order” I never customized anything on my purchase it was a sectional offered in the website. And when I spoke to a manager with Mathis brothers who owned Ashley furniture here in Tulsa I was told it’s my fault they charge 40% for a restocking fee because they would have to put my cancellation in storage I’m sorry it was a out of stock item you should have this in stock if you plan on selling it and then labeling it as a best seller. The person behind me gets what I cancel you will not penalize me because I’m tired of waiting and when I call to confirm a delivery because Iv taken off work to be home to let the delivery team in my home you push it out even more. I’m sorry I was quoted 2 weeks from my original purchase now I’m looking over 8 weeks before I get my sectional. I don’t care if it was a out of stock item I want my money back Ashley furniture as I will not buy from you again. This whole process has been a pain in my rear end. So do not buy from them. They quote you a two week delivery date then push it out hopping you cancel and they can profit off you with a 40% restocking fee and then sell what you canceled to someone else for full price. I can understand if I got it home and didn’t like it or if it was loaded in a truck and then I canceled but you do not have possession of this item and have advised me it’s not an item you do not carry in stock ever. So I should not have to be penalized for your lack of inventory!!

Do not recommend. Got pushed into buying the rewards and the furniture protection. But ordered a sectional that was out of stock and the store marked it a custom order so I am no longer able to cancel the order and get a refund. Every time I call to verify a date to get my sectional the date keeps getting moved back farther. The first date was 4/20 4/27 5/8 now 5/27 and unless I want to lose 450$ on a restocking fee for a sectional that’s not even in their inventory I’m stuck waiting with no sectional. I will not ever come here again as this has been a pain in the rear. I would understand if I got it delivered or if the item was in the wear house to pay a restocking fee but Ashley or Mathis brothers dose not even have it in their possession. So charging 40% to cancel a order they don’t even have is ridiculous. But they marked it a custom order when it wasn’t even custom. Worst experience Iv ever had here and Iv bought a lot of things from them as my whole house is furnished by Mathis. But after dealing with their rude customer service I will not shop here again.

Caden was excellent to deal with when it was time to make a purchase.

Thank you Caden for all you help you are such a great salesman! Great service! Will come back again for future furniture needs!

Fast friendly service. Honest people.

Hayden Million was great to work with!

We got our sofa chaise and bed frame here. Great furniture.

Greg is an amazing salesman. If you go to Tulsa hills Ashley ask for him!

Hayden is very knowledgeable and practical. He was very patient in answering all our questions. He was also able to give us a great warranty on all our products. I'm telling all my friends to come down and ask for him. Thanks again

Hayden helped look for the bed of my dreams…so affordable can’t wait to come back and get the matching dresser. Thanks again for all your help

Bought many pieces of furniture and bedding here. Love this brand.

We love Ashley! They give the best service and have always given us honest answers for delivery and fees. We have personally been helped by “Coach” at the Tulsa Hills location and we ask for him every time we come back. He loves family and has personal experience with Ashley furniture in his own home, which is helpful to us in our own selections.

Hayden was super rude and a huge liar. Lied about everything all around to get us to buy more and the whole situation is still messed up. He sold us the “wrong” items and then was freaking rude after the sale and he just hung up on us twice when we tried to resolve and get a day of delivery on our furniture. Wish I never entered that store. The “Cashier” is a huge b to say the least you. She needs to find another job where she can be happy and leave on time.

I had an issue with a piece of furniture. I contacted Ashley, they were very professional and I was happy with the 0utcome.

Great variety and great sales group! First time in an Ashley store looking forward to visiting again!

Jonathan was very patient, knowledgeable and informative. The store was clean and it felt very safe.

Polite, knowledgeable, prompt, and caring service. Would recommend to anyone.

Nathan was an exceptional salesperson! Very knowledgeable about mattresses and strived to get us the perfect set. Made for a great buying experience. We'll be back to Ashley

Caitlin was amazing! When we got home we realized our space was not big enough, we called and she helped us out instantly. We cannot thank her enough for partnering with us to create a great space!

Kelsey and Brandi both awesome with customers!!

Nate did a fantastic job at helping us finding our couch! He was very helpful with offering different options based on what we liked to help find the perfect couch for our space.

Beautiful furniture nice employees!

This place always exceeds my expectations. Such a lovely quality of furniture, rugs, decor, and overall products.

Hayden and the ladies at the desk were very helpful, understanding of our needs and situation, and knowledgeable about the furniture. Looks like we found our perfect furniture store!

Caitlin and Kyle were super to work with. Very nice and accommodating when I needed to take measurements (moving furniture around so I can pull out a sleeper sofa). Thank you for all the help!

Very friendly, up-saled great! And found me everything I was looking for!

Cody Whisler was a great help in buying our couch and loveseat. Very helpful in getting the best pricing. Very honest information on couch and loveseat. This helped us make a decision.

Kara was an amazing person to work with. Helpful, kind, and sweet. She showed me exactly what I was looking for and helped me get the max discounts. If you’re in the market, stop by Ashley in Tulsa Hills and ask for her.

My salesperson Caitlin was amazing!! She didn’t follow me around but was there immediately when I needed her! Very helpful & very sweet young lady!

Very happy with my experience today. Caitlin helped me get everything ordered and was patient with me as I kept going back and forth. They have a large selection and affordable pricing for bedroom sets.

Hayden Million introduced himself then gave us room to browse without hovering. When I had a question he was quick to find an answer, and he even found a solution that allowed us to purchase an item the SAME DAY that was quoted online as 3-5 months on back order. In additon they honored the online price!

Very Knowledgeable saleswoman with eager attitude to help with furniture needed!’

Took a year to get our furniture we ordered, customer service was awful, and the guys who delivered the furniture backed up into my neighbors driveway and made huge ruts in my neighbors yard (shared driveway). Won’t ever buy from Ashley again, so many inconveniences. Do not recommend. Spend your time and money somewhere else.

The Ashley Homestore has beautiful items and Nathan was so helpful! I recommend this to everyone!

Always get great service and good prices here

Oh wow Chenoa King greeted me at the door an from that moment on shopping was awesome. (We literally hate shopping) we walked an walked an she checked everything as we went to see if it was in stock. And Costs we will definitely be back to shop with Chenoa

Cody Whisler was awesome! Ask for him you won’t be disappointed. Great service and a great selection!

Very honest sales person Coach Pete

Having to wait 3 to 4 months to get furniture is not what I expected and would not sale us the floor piece.So we ordered the two pieces anyway. Then we get a phone call about a month later from sales person asking us what the model number of the coffee table we ordered. It was confirmed when we made the whole payment and now he said they lost the work. Does that mean it hasn’t even been ordered??? That it will take longer? So we wait and hopefully all works out but so far I am not feeling real confident. I do understand about the supply chain being held up, too. Keep my fingers crossed

A very pleasant experience! Nathan Thietje was just awesome, very knowledgeable of product and procedures! He was patient and was actually interested in making sure I got a great deal and explained every step to me He definitely deserves 10 ⭐'s

Easy purchase

Scott was very helpful in finding just what we needed. Good service, good price.

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Sophia James fx to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend her to everyone or anyone that want financial freedom email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Jonathan was fantastic! Helped me with exactly what I needed and was so friendly!

Had a wonderful experience here with the help of Jonathan Cleath. My husband and I went to several furniture stores but this was by far the best experience. We were able to find everything we needed. Thank you Jonathan!

We worked with Caden. He was extremely knowledgeable and very personable. We found a great at a very reasonable price. Was easy to get no interest financing. Would definitely recommend Caden with Ashley!

Great experience Greg was wonderful hope the furniture is as good as the service.

Very personable and helpful staff. Overall very good experience.

Ask for Nathan, very kind gentleman, always willing to help and give excellent advice 👍🏽

Staff was great, I didn’t feel like we were being stalked the entire time we shopped. Caitlyn helped us out and made it such an easy/nice experience.

My sales rep was very helpful and he gave me what i was looking for #AshleysRocks

April, is very professional she do a excellent job on your hair use good products. She get you in and out! Nice clean salon.

Me and my fiancé just bought our first sofa/loveseat set from here! Dillon (our salesman) was the sweetest guy ever and helped us find the perfect set within our budget! I would recommend Ashley Homestore to anyway and definitely ask for Dillon!!

Jonathon was an attentive salesperson without doing the normal "vulture hover". He answered our questions and got us a great deal on new living room furniture.

If you want to shop local, Ashley would Be a fine choice. Selection, sales staff, service and more. Now if want to pick your furniture, and save the delivery fee, and several other hidden fees, then drive to KCK or Colony to NFM.

The staff was very friendly and attentive to all our needs.

Excellent service and incredibly fast delivery

Professional and knowledgeable about product.

Mike, was very helpful, he was not pushy at all let us look around and then ask, if he could help.Very polite young man.It was very enjoyable.

Absolutely terrible experience from Dillon at Ashley. As it sits I have two different invoices with different products zeroed out. I contacted Dillon to let him know the problem we encountered with delivery, about 30 seconds into that conversation he proceeded to talk over me and tell me I was wrong. I attempted to escalate to his manager Chris but was told by Dillon they were busy and that I would need to keep trying. Nothing but inconsistencies and misinformation from this location and Mathis. At no point in time has anyone from Ashley/Mathis taken the time to hear the terrible experience we've been through during this process. It is clear people in this store/company are concerned with making a quick buck, and nothing else.

So far everything has been great.I already left a long lengthy message but it was deleted..or lost..not sure..so I'll try to leave another message. Our sales person, Khara ,was amazing. I have adhd & I talk fast and sometimes i may ask another question before the other person gets a chance to answer my 1st question ..and yes I'm aware of it and I work hard to not be rude but sometimes i get caught up & do it anyways.,so Khara was very polite & answered every question we asked, and she was very knowledgeable with the products. I will definitely go back and refer her & Ashley Furniture to my family and friends. I havent recd my bed yet, its suppose to come today. If it doesn't show, and depending on the service I receive, hopefully it doesn't change my opinion. Thankyou Khara..you're service was Amazing!!!

Our salesman was wonderful Nathan and we enjoyed our experience tremendously.

Our sales rep, Nathan Thietje, was the best. Very patient and informative as we tried to make up our minds. We’re very excited about the furniture we chose. Beautiful pieces at a very affordable price.

I’ve been looking for months to find a dining set and a double recliner. I checked Ashley Furniture and within 30 minutes I had what I wanted. Delivery is set out a few weeks but I’m anxious to get it in my house. Mike, the sales person, did a great job. He informed me of things but left me to myself to look around.

Bought a coffee table from Hayden Million aka Discount Dale & it was fast and easy and the best deal I could find.

Ask for Cody Whisler! Went in to get a whole new bed setup and everything went very smooth and quick. Cody will get you hooked up.

Came in today with my roommate to look for a mattress and frame for his room, and Cody couldn’t have done a better job! He’s very well spoken and knowledgeable about his products! I’ll definitely be coming back and working with Cody on my next purchase. Awesome experience!!

Dont go here, theyvwont tell you if something is on sale, sold me a chairba full price then they wouldnt price match what i bought. I am returningbthe chair and never foing back. Don't waste your time. Go somewhere else!

Love our sales person Ms. Orr. She went above and beyond to help us find the right fit.

Always enjoy going in our Tulsa Hills Ashley Store! Lots of great deals and very friendly service! I saw a rocker glider I wanted for my living room but it was out of stock in the store and online and asa they got it in stock I purchased and picked it up!

I had a great experience in the store with the sales associate Mike Martin. Mr. Martin was very patient and helped me very much ! I will be back

I came in tonight to essentially just look for furniture since I didn’t have high hopes that they would even have anything in stock. I was PLEASANTLY surprised. I didn’t just have to look, I purchased. They actually had quality furniture IN STOCK! My experience started with a friendly face and greeting from Mr. Hayden Million. He asked what I was looking for and was more than willing to help and show me around. Ashley HomeStore was very lovely. Extremely organized and clean. The layout was also easy to maneuver. Hayden Million answered any question that I had and I never once felt pressured into making a purchase. I felt that Hayden was honest and he gave me his personal opinion on different types of furniture, which I honestly valued. His friendliness and demeanor was honestly refreshing in a salesperson. Ashley HomeStore made me feel like a priority and like a valued customer. All of the staff I encountered was very friendly! I would 10/10 recommend this Ashley HomeStore to any and everyone.

Selection and Jonathan Cleath the sales person. Jonathan didn’t pressure us in any way. But was there to explain the features of the product and to answer questions. Thank you sir.

Absolutely loved the shopping experience at the Tulsa Hills location. Kyle was amazing and offered a low pressure sales experience. I will definitely becoming back here for my future furniture needs!

Good experience. Sales staff is knowledgeable, patient, and helpful.

Chenoa and Christopher have helped me to find the best deals and good products. I will come back here to buy more stuff because of the customer service they provide.

Best No pressure Buying Experience. Excellent Customer Service.

The Salesperson was extremely helpful in finding me just what I needed and wanted. Thanks to the other salespersons that also assisted in helping me finalize the purchase. Great Sales going on, too! I’m so glad I went to Ashley’s!

Friendly and accommodating. Salesman didn’t pressure us.

Mike was incredibly helpful. Easy and efficient shopping experience!

Excellent! I have made purchases twice in Ashley Homestore Tulsa Hills, OK. Both times proved to be outstanding in customer care service. The first time sales agent, Caitlin Key was right there, eager to help me without a hard sales approach. She is genuine and clearly tuned in to what my furniture needs were. Upon purchasing the sofa bed I wanted, the store manager and financing persons were equally kind, professional and considerate. Although because of Covid the delivery time was long, the sofabes was well worth the wait. We love it; its attractive, comfortable and durable with a value we could afford. Today was my second experience. Once again, Caitlin met me and my husband at once and although we came for one mattress, she helped us see what we really needed-- a queen purple mattress with accessories. Again, the finance person, Kelsey and branch store manager were there to help. Our entire in and out store purchase time was 15, no more than 20 minutes. In short, we're very pleased and happy with Ashley Homestore, Tulsa Hills, Tulsa. HIGHLY RECOMMENDED!

Easy to use.

We had a great experience today at Ashley Home store. Paul Fairfield helped us with what we were looking for. Made buying a special piece for a new home very easy and hassle free.

Nice staff. Easy process.

Caitlyn greeted us and took care of us throughout our shopping visit. She worked to get us what we wanted with the best discounts. She was friendly and not pushy.

Paul Fairfield was extremely helpful with helping us find the furniture that was right for us. Very friendly and professional.

I love the store. Lots of choices, yet cozy. My salesman, Jonathan Cleath was kind, patient, and awesome.

The salesman River Doucet is very professional and gives excellent service. The shopping experience is great.

Great buying experience. No pressure- we were allowed to peruse the store for our furniture. Very courteous greeter and excellent salesman. Very knowledgeable personnel. Good price too!

Salesman, Kyle D, followed Thru after I inquired, found what I needed in stock, called and confirmed, greeted us at the door and had everything set up for delivery… all within 20 minutes! Efficiency, friendliness and location will bring us back for any future needs.

Love Ashley and their sales staff!! Everyone there is so helpful and nice made our furniture buying experience so much better!!

The stuff online is NOT in the store!!

Good selection and fairly priced

The shopping experience for my mattress was a great experience. However, I was told if I was not satisfied within 90 days I could return it without any issue, NOT TRUE! I am certainly within my 90 days and wanted to exchange it for a firm top not a pillow top. As I am getting older I have a time turning over with the softness. I was told for the deal to be honored I would have had to purchase an additional accessories. Pillows for one! Crazy. I purchased the $100 bed pad but that was not enough and the purchase was over $1,000.00 Very disappointed in Ashley store policies.

Haydon and Debbie made the experience a real joy, two awesome people, very knowledgeable and courteous. My wife and I will definitely have more future business for them.

Mike was my original sales rep and was awesome. He was very patient and helpful, did not make me feel rushed or an inconvenience. Due to an emergency I had to come back to complete my purchases. The young lady who completed the sale guaranteed me that Mike would get the credit for my purchase which I was very pleased with. He had left shortly before I got back to the store. I would definitely return should I need to purchase other items.

In March we bought a set. A couch and a love seat. I wrote an amazing review about how well we we treated and how awesome our new furniture was. Since then, we have gone through 3 of the same love seat (all within the first week) and our couch just broke. We aren’t doing anything extracurricular on this furniture. Just regular lounging. 7 months. We’ve only had it for 7 months. Ashley Furniture is COMPLETE garbage. We don’t even sit on the love seat because we are afraid of it breaking and having to go through the process of replacing it again and here we are.

first of all..I was greeted with a awesome sales rep coach Mike..then showed me furniture it was jus what I wanted right off..but was shown others just to make sure .lovely furniture Ashley's have..and many ways to get it even if u didn't qualify on your credit..

Had a pleaseant experience.. Sales Rep 'Brandia' was very personable and friendly.. Think we obtained the solution we were looking for..

Brandia has been a joy to work with both times we’ve bought furniture from Ashley’s. She’s very knowledgeable, takes the time to make sure we’re not rushed into a decision and truly love everything we’re choosing.

Love the new table and 6 chairs that we bought! Great salesman Pete did an awesome job helping me decide what it was I wanted!!!!

Great customer service! Mike went above & beyond for us.

We ordered our furniture in May and were told end of June for delivery. I called at the first of July and was told end of September! I called my salesman who assured me that was wrong and he would get me a date soon. He messaged me back a few days later and gave a date and asked what day I want it delivered. That day came and I called to check the status and they stated that no way would this be in before September. We had already sold our furniture to prepare so we’ve had a mattress on the floor. I talked to a manager who assured me we would have it by end of August at the latest. I called earlier this week and was told it would be end of September and even possibly October because the drawers weren’t ready. I finally was told that the bed frame was ready to be delivered I just wouldn’t have the drawers. That’s fine at least I’ll have the mattress off the floor. Today was the big day and they called to tell me they would be here shortly (8:30am) and they finally showed at 11:45 am. They were more interested in goofing around than actually doing their job. They came downstairs at 12:15 said they were done and out they all ran. I went immediately up to check and their job was horrific! The bed was not secured well (no screwed were tight) they left a mess under the mattress and all over the room, the slats weren’t put on correct, there is damage, we are missing hardware, and uprights to hold the slats in the middle are crooked. I called at 12:30 to request this be fixed. They said they would not have anyone out until Sunday (it’s Wednesday)!!!! I said that was unacceptable and asked to speak to a manager. The manger was supposed to call and never did so I tried back at 4pm and finally got in touch with someone who offered a small discount and no deliver fee so we can fix it tonight and sleep. Husband gets home and attempts to fix it but we are missing hardware to even make it safe! All in all this is the worst experience we’ve had and I highly do not recommend them or their “Caitbrook collection” they recommend so highly!

Super fast, very helpful I can’t remember the name of who helped me a few days ago but I’m super grateful, got exactly the bed frame thingy we needed for our first place

Great customer service

Jonathan was extremely professional and thorough. Nice to work with. We are working with him for mor furniture to purchase.

Was looking for queen beds. Saw a couple that we liked. Paul was our salesperson and was very helpful.

Zach was very helpful. Not pushy or annoying like some of the competitors. Prices were actually lower than marked prices. Delivery and set-up is definitely a plus!! Will return.

Great store, friendly people, willing to help you get what you need at the best price and plan for you to finance.

Cody was great; professional and knowledgeable. Cody was not pushy and was very patient with us.

Great service. Not pushy as long as you say you just want to look. Be a rewards member and save on the delivery charge. Great experience, great people.

Mike Coach Gottsch is awesome. This is our third big purchase from him and he makes it an easy experience every time.

I will never buy anything from Ashley or Mathis Brothers in life they played games with me. With held my refund for a month after using me after purchasing furniture 🙃

Awesome sales person. Very helpful and knowledgeable.

Coach Mike was awesome. I would recommend him to anyone.

Our salesperson Caitlin Key was very professional and attentive. Answered all of our questions and got us what we wanted at a good price. I would recommend her and Ashley Homestore.

Zack Thietje was a wonderful salesman! He was very engaging and knowledgeable without being pushy. He answered all of my questions and went above and beyond to help me pick out the perfect new bed and frame. It was a great experience and I can't wait to get my new bed! I feel very good about the value and the craftsmanship. He was a great salesman and I hope to buy more furniture from him. I highly recommend stopping by the Ashley store in Tulsa Hills to see him and the great furniture that they have there!

Great service! Mike was very friendly helping me order a bed over the phone!

I would not recommend Ashley furniture to anyone. In fact, run and steer clear of them. We purchased multiple items on Memorial Day weekend and were told we would have them in three weeks without any problems. We expressed if this lead time was inaccurate we would go elsewhere to find something that was in stock. The three weeks went by and I had to call them to check on our order. At that time we were quoted 10 weeks to receive our items. We did receive our adjustable bed and head and foot board during this time and it ended up being broken. The rails for the bed were not delivered and have still not been delivered. That means we have a large headboard and footboard leaning against the wall in our bedroom, and have for many weeks. That is a safety hazard because we have three very small children that we must make sure stay away from these hazardous leaning objects. We did not anticipate needing to store these large incomplete items. The delivery drivers tried to program the bed and left saying it would not work. When they left I was able to program it on the first try. I called to express my frustration and was told the delivery drivers were a third party company that does not work directly for Ashley furniture. Ashley furniture just tried to pass on the responsibility to them. A couple of weeks go by after having our adjustable bed and frame and come to find out the bed frame that was put together by the delivery company was missing a bolt and the frame was cracked. I called and spoke with a manager and told him we were thinking about canceling our entire order (over $14,000 with of furniture), he didn’t seem to care. His exact words were “ok, call me back when you know for sure and we will cancel it”. He didn’t try to reconcile anything. We were told we would receive a gift card in the mail for the issues we have had, but no gift has shown up. I was given the contact information for the customer service assistant manager if I needed anything. I have called and left messages with no returned call. This has to be the most unorganized company I have ever dealt with. It’s very disappointing since Ashley furniture is a sister company of Mathis Brothers. I highly doubt we will ever be back to shop at Ashley furniture or Mathis Brothers. To this date, we are still missing half of our order.

Leaving the store, I was so excited because picking our furniture and getting it all ordered was a breeze. I am so saddened that my expectations and in store experience exceeded me, because since leaving, we have had nightmares! First of all, our delivery comes and there was problem after problem. 1) we had damaged furniture 2) they delivered the wrong items, which we were told that the store actually put down to order the wrong items 3) we were charged for bedsprings when we specifically said we didn’t want those and 4) we were delivered a headboard with no rails, even though I walked in asking to purchase a bed. My husband said “don’t get mad, give them a chance to fix it,” and the store said it would be fixed. Delivery was set for 7/27/21. This brings us to today, the day we are supposed to get to FINALLY have our house all set up. My husband calls to find out about delivery time, and IT WAS CANCELLED! They are now trying to say we have a balance due, which is by no means the case. We were actually OVERCHARGED! I’m mad, the husband is mad and the children are disappointed beyond belief! Terrible experience!

Great service and beautiful selection of furniture.

The service was excellent and I got a fair deal. Only negative was my first choice items were not in stock and had to choose different options. No reflection on customer service, it was excellent.

Such a fun and easy process with Cody! He made everything so smooth for us! Definitely recommend!

Our salesman, Cody was awesome. He was professional, friendly and knowledgeable. We bought a nice mattress w/ adjustable base. They made everything so easy. Please shop there and ask for Cody.

Terrible experience

I was very happy with the service that me and my wife had.

Cody was INCREDIBLE! I wasn’t even in the store for 15 mins and I was sold on exactly what I wanted. I couldn’t recommend enough.

I Found the perfect table. Cheona King was so helpful in making my decision with all the dimensions and pricing.

Very friendly, knowledgeable staff and quick service

Nice selection. High priced.

Greg was great and very helpful. Been looking for a while for living furniture and was able to find it at Ashley. They have great prices and great furniture.

My experience in purchasing my dining set, and couch set was miserable to say the least. I was told my things were ordered and they actually weren’t 2 times, I was promised a gift card for all my troubles that apparently just doesn’t exist, and when trying to fix the whole issue I was hung up on multiple times. The only two people who were nice to me during this whole cluster fluff of an ordeal, were Donna from the Tulsa hills location, and Richard from Mathis brothers broken arrow. They actually helped me get the complete set of what I needed ordered, or at least I hope so. When shopping with Ashley, I suggest you double check everything you’re told the second it’s said to you. Don’t just trust that it’s already done. Also, express that you’d like an experienced associate, because they don’t help their new ones to do things correctly.

Chenoa is a great sales rep. Very kind, helpful, but didn’t pressure me.

The salesperson was great. He was very patient with us as we decided which items to purchase.

Best experience ever buying furniture. Supper sweet people, very helpful. Will buy from them for years to come

Useless workers. Don’t recommend.

You did my sister wrong with her dining set.

Nathan was very efficient, helpful and courteous. He worked and got me a great price.

Was great experience the sales team was extremely helpful highly recommended

As I entered the Store, a very Pleasant young man Greeted me. He helped me to locate & Purchase the Bed & Base I wanted. The Front Desk Ladies were very Sweet. I will recommend Ashley’s to everyone.

Absolutely loved my sales associate Chenoa @ Tulsa Hills!!! She was very helpful in picking out what I wanted & no pressure to purchase anything beyond what I wanted to spend!!! Thank you Chenoa you're awesome & so is your personality!!

We never thought it could be so much fun buying furniture. Chenoa is awesome and we recommend asking for her when you go in to the Ashley Home Store on Olympia in Tulsa. Service after the sale has been amazing also. Go ask for Chenoa !

We’ve been looking for new furniture and decided to try the Tulsa Hills Ashley store. We walked in and were greeted by Greg. He was patient with us, answered questions, but also left us alone to browse when needed. He helped us purchase exactly what we wanted but was not pushy to get us to buy anything we didn’t want. Very good experience.

Great service! Y employees are the nicest people ever!

I had the best salesman Paul who helped me with my selection and worked with me on delivery date and got me an exceptional price for my purchases. Had been to 3 other stores over the past week and found what I needed to complete the house. Go to Ashley Furniture store @ Tulsa Hills and ask for Paul you will not regret.

first store we shopped, looked at others but came back and bought from Mike. He was informative and helpful but not at all pushy. We will be looking for more in the near future

My wife and I came to this location to look for a couch. We were very pleased with katelynn and the selection of couches we found. We did end up finding one we liked and moved forward with the purchase. We took a little extra time to look around at some other stuff before we left. As we were getting close to walk out the door the guy who was at the greeting station was on his phone. I said thank you and goodbye and he just kinda looked at me. I walked a few more steps and turned and said it again because I thought that maybe he didn’t hear me. His response was somewhat the same. It felt very rude and displeasing. My interaction with him is the only reason they did not receive a five star review.

The guy who helped us, Colton Lemon, was so patient and helpful! It was a great experience!

Excellent is the only world that can describe the service!

Nathan heard my request and instantly prepared my order, and pick up. He honored the lifetime cleaning bundle. He's preparing quotes for my next purchase. He was not a pushy nor trying to encourage me to spend extra. He seemed genuinely interested in my request while making me feel comfortable and respected and mentioning different plans, rebates.

I walked in and knew what I wanted and Cody Whisler took me back to the mattresses and helped me make my selection and I was out in 15 minutes! Very helpful and professional!

Hayden was the best Home furnishing specialist. I so appreciate his honestly and giving me the best deal possible.

Nice place and people. They don't hover while you shop which is definitely a plus. They will check on you while shopping to see if you have any questions.

Great job great price love the furniture we got. Mike provided great customer service. Highly recommended.

Caitlin helped me out today and she was very helpful. She knew a great amount of information on their furniture, styles, and even finance details. Will definitely come back again and recommend everyone try Ashley’s furniture because of their great selection, affordable prices, and helpful sales individuals!

Awesome and easy furniture shopping experience.

Greg was extremely knowledgeable and personable. We had a wonderful shopping experience and can’t wait for our new furniture to arrive! The Jenks location had a great selection and a friendly staff.

Super super happy about my expierence with the Tulsa ok store. My sales person and the front desk took care of me above and beyond.

We decided to trust Ashley Homestore with our business. We are fully furnishing our new home. We bought a bedroom set and a kitchen table. They assured us we'd have a great delivery experience. Boy, was that wrong! Our kitchen table, dresser, nightstand & even our home suffered damages from this delivery service. The gentlemen scurried out of my home so quick I didn't even have time to notice the damages. Three pieces of furniture are having to be sent back out due to damages. However that won't fix the damages to our home. There's also a really strong stench of smoke that has been left behind by the workers. Beware when shopping and ordering delivery with this location.

I was promised end of month delivery on an order I paid for. After it was paid for - that changed to 90+ days. No one knew why, but everyone promised to call me - no one did. I had to go back to the store to get answers. As I couldn't get anyone in their store to give me the time of day, much less return a phone call - I cancelled my order. A good deal isn't a good deal at all when the terms change after the money has changed hands. The poor level of customer concern was enough to ensure that I'd have to be desperate to even consider shopping there again in the future.

We came in on Saturday after Thanksgiving 2020 and purchased a sofa with cash. We were forewarned that it was highly likely to be Christmas or New Year's before it could be delivered because there were none in the system and they would have to get it from the factory. Today is April 9 2021. After many many promises of "two more weeks," we were informed yesterday that it was in. While we have been waiting FIVE AND A HALF MONTHS, while they are still holding $2k of our money, the only thing they have done besides lie about the dates to expect it was to offer free delivery, which we accepted. But when we got the call toSay that it is in the store, we were told that their delivery is scheduled up and that we could expect to wait TWO MORE WEEKS to get on the list. We are tired of the runaround and the lies. We don't want to wait another two weeks when we are going on six months already. So they told us, "fine. Come pick it up." But we are not doing another single thing, not even giving a discount equal to what would have been free delivery. And that word has come from the regional manager, Josh Lawrence. This is the kind of customer service that we did not expect and would have never darkened the door if we had known better. If you are thinking of doing business here, go forward at your own risk.

very nice sales people. took care of fast

We liked the selection and our sales person and the prices.

I've been given nothing but bad information from the time I walked in. I decided to order tables on my second trip because the sales person was great. I've been waiting on my 3 tables since January and I have made calls an received dates and even went in twice based on the dates I was given. I've requested a refund and was transferred so many times that I gave up. I have found similar tables at other places and some at a lower price with same quality. I will likely never shop here. I would even pay more if I had a better experience elsewhere.

Working with Kyle Dziadula over the phone and special ordering was so nice and convenient. He helped me pick out a second tempurpedic mattress and lift frame for our guest room and exactly what we had previously ordered a few years ago. Love it. Five + stars and more ⭐️⭐️⭐️⭐️⭐️

Good service leading to satisfaction!

Ashley has always been my home store. The sales person today was Kyle Dziadula. He was very helpful and patient. Everything went well and I would recommend Ashley to anyone. .

Brandia Thietje was an excellent salesperson. She showed us exactly what we wanted and didn’t push us into anything. Would highly recommend to friends and family!! Will definitely be coming back to Ashley Homestore for future purchases!

We needed a new bed so we went to Ashley's at Tulsa Hills. Coach Greg and Debbie were amazing, they got us into a really nice temperpedic and the frame at a great price. So of course it was no question when my husband and I went to buy our new couches where we were going. We paid cash and spent a pretty good amount on a nice sectional. We were told it would be delivered in 8 to 10 weeks. This was back in September so I called in the middle of November and she the end of the month. We had still not heard anything so we call again and the girl told us the week of the Dec. 20th... low and behold when my husband called the week of the 20th they told him mid January. We have no problem with waiting... the problem has been that our salesman has not been in contact all to update us on any issue or shipping time. Then we were told our best bet would be to get a full refund or go to Mathis since they are connected to Ashley's. I feel like this go round lacked customer service..And we still haven't heard from him for any updates.... I don't believe we will shop with Ashley's again. I only recommend if you can get Greg or Debbie because their customer service is amazing.

We bought furniture from here August 1 and still have not received it! Not only that there has been no communication. We call them every few week and they push the delivery date back. No offer of compensation or apology. Ridiculous

First love seat arrived with wood frame broken. Returned. Second love seat within two months upholstery separated. Informed could be repaired if I brought in not replaced. Cheaply made furniture poor service will nit return or recommend

we have been waiting two months for our replacement furniture since the ones delivered had tears. first it was the middle of October then middle of November now who knows

Worst customer service and experience of adult life. Would never buy from this location or company again. After spending close to $4,000, you would think you’d get decent service. Due to Covid we were understanding however, were told specific items were in stock and would be delivered on the date we wanted, flash forward and they gave us 4 different shipping dates, so we canceled our order and were told our refund would be issued within 5-7 days...flash forward almost 3 weeks and no refund. It’s almost impossible to speak to a manager and nothing is ever done to accommodate you 👌🏼 Cheap furniture, bad service, not worth it

Amazing

Very helpful. Congenital. Answered all our questions. Greg Peterson was great to do business with.

Bought a breakfast nook, couch, loveseat, and tv stand w/fireplace from Malik at the Tulsa Hills store. He was great! He was patient, understanding of what we wanted, and helped us through the entire purchasing experience!! Would go back and would recommend to others!

Very pleasant store! Cody Whisler was very courteous and very well informed about the merchandise! Good personality and very pleasant!

Way overpriced

Brandia was very very helpful, and was amazing with our children. I would highly recommend her and will continue to do business with them.

Worked with Mike Gottich who was so amazing! Very knowledgeable and super low key. Definitely ask for him! Overall great experience.

Greg was very helpful and informative and gave us a great deal on a much needed new bed and adjustable base. Would highly recommend!

Our salesman David was great! Great product selection!

We have been so pleased and impressed with the personnel at this store! We were very grateful that they were checking temperatures and wearing masks...as were we! We love feeling we have a safe shopping environment. We love the layout of the store. We are purchasing items early for our new home we are building. We have discovered everything is a process. We really appreciate being able to pre-order and have items held. Our sales person is Brandia and she is so pleasant and helpful! We really appreciate her! We have an open ticket and will be back to purchase more as we narrow down our favorites!

Service, pricing and selection

The adjustable memory foam bed we bought went downhill very quickly. It conveniently happened right when the warranty was up. My husband and I started using our guest bed. Very frustrating after spending 10 grand. Our sales lady was nice and not too pushy. The store is extremely overwhelming so make sure you know what you want before you go.

This place is horrible!!! Buyers Beware!!! Only giving one star because it won’t let me give zero. I will start out by saying the only highlight was our salesman Pat, who was exceptionally wonderful. In August, my wife and I purchased a 3 piece living room set, 3 end tables, coffee table, bar, and a 6 piece dining room set. Was told everything would be delivered within 2 weeks with the exception of the sofa due to being on back order but would be delivered the 2nd week of October, which was perfectly fine with us. After 2 weeks we hadn’t heard a word from anyone. My wife called our salesman Pat whom has been out sick so Debbie, who has been very great and helpful stepped up and has handled our questions. We received confirmation for our first delivery the 2nd week of September. We only received part of our order....the bar, coffee table and 2 of 3 end tables in which one was damaged. A week later, they delivered a new end table to replace the damaged one and brought the 3rd end table, also brought 2 of the 6 dining chairs, and our oversized recliner. The recliner had a hole in one of the seams! My wife called about the damaged recliner and they did say they would replace it. Now fast forward to October 14th, my wife has been having to contact them just to find out the status of anything we ordered. Nobody has kept us in the loop since our salesman is still out on medical leave. They were supposed to deliver our dining room set on October 12th but we had to change it to October 15th. My wife received a call on October 13th stating the remainder of our dining room set would be delivered on the 15th and we would receive a confirmation text on the 14th. We did not receive that delivery text so she called again on October 14th and the rude and very snarky customer service lady Kendra said the dining room set was not being delivered because it wasn’t in stock but the replacement recliner was, which was not what we were told was coming. We are still missing and waiting on all 3 living room pieces, in which we were now told one of the living room pieces that was supposed to be delivered the 2nd week of October will not be delivered until the 3rd week of December!!! However my wife has been told she would receive a refund of $109, which is a slap in the face for their horrible service and not holding up their end on the product delivery She also has requested a new email with every missing item and actual updated delivery dates but I bet we won’t get that. I get stuff being on back order and pushing it back a bit, but 6 months for one piece of furniture is ridiculous but we’re not waiting on one piece, we’re still waiting for 7 of 8 items that were supposed to be delivered within 2 weeks of purchase back in August. I will never buy again from Ashley Home Store or Mathis Brothers. At what point do you start telling customers that the furniture product is sold out instead of on back order because they can’t keep up with supply and demand? Absolutely ridiculous!!! Now time will tell, we’re supposed to get a delivery on Monday, October 19th for our dining room table to go with 2 of the 6 chairs we have. We have been very patient while getting the run around from Ashley Home Store. I wanted to wait until receiving all of my furniture before posting a review but I might not get everything I purchased for a few years at the rate they are going and my patience is now gone. What a headache!!! Don’t waste your time or money with this place. Buy from someone else.

They can price match Mathis furniture but not a big fan of the web only deals when you can't see any of the styles in store!

TAKE THE TIME TO READ THIS REVIEW-THANK ME LATER. I purchased an Ashley Nicorvo Sofa on 11-04-19 delivered 11-8-19. Its still less than 1 year old and all of the seat cushions are so flat that you sink so low you almost need help to get up out of the sofa.I clearly told the salesperson who sold it to me (who ended up being one of the young managers named Cody) that I was looking for a firmer sofa and he told me this was one of the only 2 they sell that have coils in the cushion for added support and wear-which turns out to be FALSE. I am a single guy-not pets or other family members and I only sit on it 2-3 nights a week for short periods and I my back hurts for days afterwards if I try to lie down on it. I went to the Ashley store at Tulsa Hills where i purchased it 2 weeks ago and they immediately sent me to the service desk where allegedly I was told a claim was filed and the warranty/service dept would contact me with a resolution. A week goes by and no one has contacted me so I contact them again and I get a rude customer service person from MATHIS BROTHERS who says replacing it is their last alternative due to Covid-19, she obviously had no empathy for the situation and was only focused on saving Ashley money and NOT TAKING CARE OF THE CUSTOMER AND DOING THE RIGHT THING. Another week goes by and I hear from nobody, so i went back to the Ashley store TODAY at Tulsa Hills where I purchased it. I spoke with a manager named Jon who seemed to care more than anyone previously had and he also showed me that the cushions in this sofa "DID NOT HAVE COILS" like the previous manager Cody who sold me the sofa said they did. Unfortunately he said we have to go through MATHIS BROTHERS CUSTOMER SERVICE DEPT and that he could not do anything. I got a call from Ashley at MATHIS BROTHERS who said she is the CUSTOMER SERVICE person for ASHLEY FURNITURE. She had absolutely no customer service skills and tried to tell me it was over a year old when I IN FACT HAVE A RECEIPT SHOWING ITS LESS THAN 1 YEAR OLD. I asked to speak to her manager but CONVENIENTLY THERE WERE NO MANAGERS AVAILABLE AND THE STORE MANAGER HAS JUST STARTED A 2 WEEK VACATION. She referred me back to Jon who supposedly is going to contact the store manager to se if something can be done. BOTTOM LINE ASHLEY IS OWNED BY MATHIS BROTHERS so be aware of that. Its really sad they don't appreciate continued business from REPEAT customers and they do not stand behind their products. The customer service person named Ashley kept claiming they cant get reimbursed by the manufacturer, yet ironically the SALESPEOPLE AND EVERYONE IN THE STORE INSIST ASHLEY IS THE MANUFACTURER. She had no answer for that. Who would want more cushions without coils that will fail again in less than a year. Finally after talking to several people and various managers I got to Rob (the customer service manager at Mathis). They 1st tried to get me to sell this defective sofa on facebook marketplace and then offer me 50%off on a new sofa. In the end after much hassle they agreed to replace it with a much better sofa that will hopefully arrive in 2 weeks. To the folks at Ashley Furniture and Mathis- I appreciate you doing the right thing in the end though it too alot of hassle. My friend and insurance agent looked at the sofa last night and its not just the cushions- the support underneath sags badly in the middle when light pressure is applied to it, so its the frame and the cushions- I would strongly urge you to discontinue carrying this sofa, its simply not made to last more than 90 days the way it is constructed. I have change my review to a 3 because in the end you did the right thing by agreeing to replace it.

Malik, my sales associate was very professional & so helpful. Had a wonderful experience shopping for our new office desk. Becky

David did a fantastic job helping me and my husband pick out a mattress. He was knowledgeable, kind, and attentive to our needs. I appreciate a salesman that respects our wishes to let us browse before we have questions. David is a great guy and we will recommend him to anyone.

I called prior to driving to the Ashley store, I just wanted to purchase a box spring. Nothing special, custom or anything else out of the ordinary. I asked if I purchased that day, since I was driving my truck if I could buy it from the Ashley store, pick it up there and go home. I was told by a sales associate that I could do exactly that. I got there and was told I’d have to drive to Mathis Brothers’ warehouse to pick up my purchased items. I could’ve easily saved myself some time by just going to Mathis Brothers. I guess what I’m trying to say is, I don’t like being lied to.

Hasn't been the best experience - maybe some things like the delay in delivery can be blamed on Covid - but they have messed up my order/ticket at least 3 times and keep charging me for more including added delivery fees when supposedly I paid for "white glove delivery". Just too many problems to say it was ever positive. And I still don't have a complete order from over 2 months ago although I was told 4-6 weeks. I can be patient but when I keep getting charged extra fees after a contracted price I have concerns.

Was really quite amazed today when we entered the store at Tulsa Hills. There was a sign that masks were required and a table at the door where someone took your temp before entering, which was all good, but the guy who took our temp had his mask below his nose, and I mentioned it was odd that the person taking our temp was wearing his mask wrong - and his comment was that he thought it was all crazy (or something like that), and he usually wears his mask around his chin - and he pulled it down! Then he pointed to a co-worker and said, look he’s not wearing a mask, and true enough, he wasn’t! My wife motioned we should leave and we did - and likely will never be back, and would encourage anyone concerned about their health - and with abiding by Tulsa health department mask requirements - to stay far away from this store.

We have enjoyed shopping at Ashley the salesman what a joy to work with Nathan Thietje He is knowledgeable about any item you ask him about highly recommend that you come in and check the wonderful salesman and the store in the Tulsa Hill the best Salesforce with the best furniture and whatever you may need if it's not in the store they know how to get it for you Reverend Douglas C Graham senior

Very friendly, they let you look around for yourself and not bug you

Mike Gottsch was amazing. We spent 4 hours at Mathis Brothers last night and it was a horrible experience. Mr. Gottsch and his staff took care of us in less than an hour and found me exactly what I wanted. I will NEVER buy furniture anywhere else! Busy mothers, take my advice- don't waste your time and energy anywhere else!!

Great salesman. I had to wait a long time (45 minutes) to process my order

We've been searching for a bed. Greg asked us a few questions and had us in a bed perfect for our needs! This entire process was as painless as it could possibly be. This will now be my first choice to purchase furniture.

I do not recommend using Ashley. I went in bought $6,000 worth of furniture, my sales guy was nice. However I don’t believe he gave me all the facts. So the furniture was being delivered to my house most of it was on back order so they just delivered the bed that was damaged, and a ottoman. So the delivery drivers deliver and I begin to question why some of the items that I was told would be delivered were not here. What happened next was unexpected. I had put down $600 at Ashley with my sales rep. My sales rep told me that I qualified for in-house no credit check program and I would just need to pay the part the furniture off within 6 months. When I had talk to the call center about setting up the delivery date for the furniture I was told that many items will be delivered that I had bought when it was delivered it was just the bed in the Ottoman so I questioned. After the delivery driver delivered the items and left I immediately started receiving phone calls from their call center demanding that I pay $1500 for the items that were delivered. I question because I asked on the phone when I set up the time for the delivery if there was any additional money that needed to be paid the guy on the phone setting up the delivery set now it looks like there’s already been a payment made on the account. After receiving over 75 calls within a four hour span, I reached back out, I told him I wanted to pay for the furniture however I was told that I qualified for financing and that I would be able to pay it off come to find out there was no program that was explain to me I would need to apply for that and be approved however this was not explained by the sales rep. I explain to the lady on the phone what was happening she cannot help so she transferred me to someone else. And then that person can help so finally I just asked for a manager and I was told a manager would call me back I waited a week no phone call except for a phone call from their billing department saying I needed to pay So I finally told the billing department I wasn’t paying anything until I spoke to a manager and they told me they would contact a manager at the store and they would come they would call me back within 24 to 48 hours yet again another week went by and no manager called. I finally said enough’s enough and I told him I was going to take my business elsewhere finally a manager called me back I explain the situation and tell them that I’m very frustrated with the way things have happened however I would like to source eat my furniture the manager was very helpful so I thought and then all of a sudden he never called me back so I called him and I’m like are you helping me or not do you want my business apparently they never one in my business I eventually took my business elsewhere after a month and a half at fighting trying to get my furniture. I do not recommend buying furniture from the store I do not recommend anyone to step foot in a store to purchase anything ever

Coach Pete is the best

Malik was amazing! He was knowledgeable, friendly and patient. The process was easy and smooth. We will definitely be back!

Bryson Lohmeyer was our salesman. He did a very good job of showing us possibilities for a sofa to fit our needs. He was not a high pressure salesman at all but let us look at our leisure. He did a thorough explanation of the furniture protection plan. He also discussed the option of a credit purchase. Will definitely deal with Bryson again.

Very nice shopping experience.

I can't speak for any of the other salesman but Mike (Coach) Gottsch was awesome. He wasn't a pushy salesman just worried about his commission. He listen to what I liked and what I had a problem with and worked with me to where we both ended up happy. If I buy anything else from Ashley I'll definitely be looking for him as my salesman! Thanks Coach!

I have bought furniture here before and found it to be pretty good. So we went back. Walked in the door and got temp scanned and a wrist identifier that shows we are masked up and clear which I thought was awesome. Then as I walked around the store I saw many of them didn't care about the mask thing. Gathering in groups with no masks. I respect your choice to mask up or no but don't make a huge deal about safety at the door when you have no interest in following through. We went somewhere else that actually did what they said. To clarify for the response I received it was the employees.

Landon’s soft sell approach was right up my alley. He stuck to the facts about mattresses and explained which seemed to work better for back, side or stomach sleepers. He shared with me the benefits of purchasing the Rewards program, promised delivery this week and told me that they would set up my mattress and take my old one. I would certainly ask for him again should I have furniture needs in the future. I can hardly wait for a comfortable night’s sleep.

The sales associate was courteous and extraordinarily helpful while being distant enough to allow us to shop on our own. The store itself was organized very well. I will definitely be returning for additional furniture in the future.

Employee was Very nice, and very knowledgeable regarding questions on product. In & out of store was fast. Thank you Kyle! Mr. & Mrs. Dennis Voss.

Love the selection and the awesome customer service! Brandia is the absolute best.

Excellent service. This is the second set of furniture we have purchased from Ashley and we have been very pleased.

Such an amazing experience. So pleased with my purchase, I got exactly what I needed but better than what I expected. My sales woman, Brandia Thietje gave me the best possible deal and I was absolutely blown away!! I can’t wait for future buys from Ashley HomeStore. Would SO recommend this store. 10/10 hands down!

Thorough and helpful! I’ll always come back to this location for any of my home decor needs

All three delivery men were great and I they keep with the white glove delivery standards. They got it done under 15mins between taking my old mattress and boxspring out, bringing in my new one, and setting it up. I even got delightful follow-up call to ask how everything went and to ask if I hand any questions. Everything went smoothly! Thanks Ashley Furniture and Mathis Brothers

We had a great salesman. He was very helpful and not pushy at all.

My sales lady was very attentive and understanding of my needs.

Amazing sales lady. She was so helpful. Very knowledgeable and professional. I definitely recommend shopping at Ashley furniture in Tulsa Hills! Thanks for a great experience.

Coach Pete was great!

Excellent Customer Service!! Nathan gave our family a wonderful experience. We bought more because he was an amazing Sales Associate, with over the top and go out of your way customer service skill!!💕💕 Thank you.

DO NOT SHOP AT THIS LOCATION. The manager at this location is horrible! I ordered a chair in June that they told me was in stock. After a month of them telling me it actually was not in stock (and letting me drive all the way there to pick it up twice). they delivered the wrong chair. The managers name is John... poorest service around.

DO NOT SHOP AT THIS LOCATION. The manager at this location is horrible! I ordered a chair in June that they told me was in stock. After a month of them telling me it actually was not in stock (and letting me drive all the way there to pick it up twice). they delivered the wrong chair. The managers name is John... poorest service around.

Good selection. Friendly staff.

Quick and easy process. Granted I only bought 1 singular side table but it was a great experience.

I found exactly what I was looking for and our sakes man Nike was extremely helpful.

Super happy with Ashley at Tulsa Hills! Kyle was extremely helpful and patient while were were picking out a new couch! Angela was extremely helpful in explaining all the paperwork and care kit! I would refer them in a heartbeat! Thank you so much Kyle for making this all easy!!

Great place a little high priced . Some things are high quality some are not .

Great service and prices!!!

Cody was so helpful and patient with us finding the furniture we needed. Thanks for your help Cody!

Great experience! Cody did a great job at explaining how you can customize the sectional couches, gave me the space to look and browse on my own and gave me a good deal. 10/10

I love it everyone was so awesome welcome you and very friendly and they time to take care of you and we find perfect chair for my husband thank you so much

Went in a few days ago, saw a beautiful dining table set and was told it was in stock for delivery two days later. and then the night before I was told only the bar stool would be delivered and wasn't even giving a date for the table delivery until I asked the delivery person the next day. I totally understand many things are back ordered but the salesperson should have told me that in the place. I also got signed up for the reward membership without being told what it really was. The salesperson told me it was additional charge to get white glove service. This is an annual recurring membership and should have been explained to me in the first place.

Love Coach Mike. He is an awesome sales guy and truly cares about you.

Love my new chair! It arrived early during my delivery window and was quickly set up. No delays, no problems!

Knowing the current availability on furniture, our hopes weren't very high that we would be able to find what we were looking for during our visit. We were mostly just looking around. To our surprise, everything we liked was available and in stock. Everything was delivered within a few days of purchase. It looks great in the spaces...now I need to buy more decoration items!

Linda helped me pick out my furniture and she was super sweet and so helpful! I’ll definitely be going back and asking for her. The people delivering it were also very nice! Everything was delivered on time and without any complications.

Went to pick up my chairs and was a easy process and was able to get in and out in no time.

Enjoyed working with Nathan Thietje. Polite, Professional, Cares about his customers.

Very Helpful Service that will look out for your unique situation

We have purchased things from Ashley before. The sales people have always been knowledgeable, friendly, courteous and easy to deal with. The delivery and set up crew were efficient, on time and we are completely satisfied with their work. We are looking forward to our next trip to Ashley in a few weeks for additional items -

Good customer care, very good about mask, to see if anyone had a fever. Was shown everything I wanted to see. Placed my order. My order was delivered right on time. My rocker/recliner I am happy with not a wall hugger like I understood but it’s still what I wanted. It will take time to see how it holds up.

Honestly, you know the saying "One Bad Apple can ruin the whole bunch" Well in this case I decided that the One "I'm only an internet sales person" Bad Apple by the name of Tyler employee 1158 (fake info im sure) was NOT going to let my overall experience with Ashley HomeStore be anything but Good!!! So, as far as ALL of the additional service that I received, "Great Job Guys!, I WILL buy here AGAIN in the Future!"

We always enjoy shopping at Ashley. We always look for Mike Gotsch (Coach). He knows the furniture and he is always friendly and professional.

My son broke his ankle he needed a recliner. Thank you for your help finding the perfect recliner.

We had a model number from the Mathis Brothers store in Oklahoma City of the sectional we wanted to buy, but it wouldn't be available in that store for over 2 months. On the way out I stopped and asked someone in the Ashley Home Store at Mathis Brothers if that model was available at a different store. That guy said no, all stores are linked together, so we went to a different furniture store and didn't see anything we liked as well as that one, so, on a whim I called a different Ashley Home Store in Norman, and that guy said there were 2 in Tulsa. He gave me the number and I called, bought it, had it delivered a couple days later. The point of that previous paragraph is that salesmen are usually only helpful when they get their commission. Had it not been for one helpful salesman, a different business would've gotten our money, but because of one helpful person we were able to get what we wanted, and Mathis Brothers / Ashley Home Store was able to get our business, but he and Alex in Tulsa were very helpful, and the delivery people were very nice, and did a great job bringing in and setting up our sectional.

Cody was very helpful, we told him what we were looking for and he took us right to those pieces that fit our specifications. Didnt feel like he was trying to up-sell me, just listened to what i wanted and made it happen.

We weren’t offered a specific type of delivery by our salesman so when they came to deliver our sofa they were like we can only leave it at your front door for insurance purposes. It was a horrible experience!

I ordered a bed frame and a mattress in a box and I have only received my mattress. Apparently they are trying to cheat me out of my money by only sending me a part of my order!!!

Always a good experience.

Delivery went very well close on time the people were very courteous and competent

The employees we're very nice and respectful. They assisted me in finding what I was looking for with no problem. They were helpful all the way through even upon delivery.

The best part about our experience was meeting our salesman CODY, hope I’m not butchering his name. He was a perfect blend of patience and problem solver. He listened to my wife’s statements and nailed it, and he answered all my questions just as easily! He helped us find the best living room furniture for our budget and our home! And the delivery guys were the bomb!! Needless to say Ashley’s got a client for life with anything for our home! My kids stay more in the living room than any other part of the house now which is awesome because we talk more than ever before too!

Greg patterson was the best help! He helped find exactly what i needed! I highly recommended coach pete. Thank you so much!

SCOTT IS THE MAN, great salesman. My daughter remembered him from February 2019 and asked about him throughout the year, and if when we decided to buy furniture, could we go buy it from Scott, we went in 2 weeks ago and purchased a couch and loveseat from Scott. He's one of the good ones.

Beautiful furniture, nice people, way over my budget.

Good service by Alex and the delivery guys Mike and Ramel were definitely amazing. Thank you for the timely delivery and setup! Great men

Very helpful, low pressure sales staff. A good experience.